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Blamealana . - Horrible service
If I could give 0 stars I would. I wouldn’t recommend Lyft to anyone at all. I’ve been using Lyft for awhile now with out any problem until recently. When the Lyft had arrived as soon as I opened the door the driver asked me for my age. I was thrown off by that question because I’ve never been asked that before. I asked why and he said because I looked underage and he wanted to see my ID. I told him that I wasn’t giving him my ID because I don’t have to. He cancelled the ride and ended up calling someone from Lyft to tell them what had. He told the person on the phone that I was underage which is not true. I then asked the person that was on the phone are you required to show ID to the driver. The person on the phone told me no that it wasn’t required. Even though the driver asked for my ID multiple times. After that had happened I tried to get in contact with Lyft which was very had. Their customer service is absolutely horrible. The next day I received an email from Lyft saying that they had deactivated my account because of feedback say that I might not be of age. And in ordered to reactive my account I would need to send them a photo ID. Which I did. I wouldn’t ride with Lyft anymore and would never tell anyone else to use the app. Use Uber instead.
kwadublin - Need an easier way to get receipts for expense reporting
Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
Farishtaaaaaa - Fraud
I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers
SpANKY050 - Drivers
Absolutely love using this app . The only reason I give it 4 stars instead of 5 is because of the different types of drivers . Granted majority of the time I get great drivers . I’ve been using this app on and off for 3 years now . In the 3 years I’ve used this app I’ve come across 4-5 horrible drivers . I feel as though hygiene should b a MuST ! I got a driver today who was of the Indian culture and did not have any type of fragrance or deodorant on . I understand for some types of religion it’s a no no . But if your job requires you to interact with the public in a commercial capacity you should at the very least wear deodorant or powder . Something to mask the HORRIBLE smell !!! Other than that it’s a solid 4 star for me . They usually pick you up right at the location you put in. I would suggest the engineers or whoever to fix the location services . I have used just my location at times instead of typing in the adress to where I am located and 6 times so far I’ve been picked up in the wrong location . Aka up the block or up the block and across the street . Across the highway . So that part is bad . Other then those 2 issues and the fact that the drivers are people and have “ mood swings” I have no complaints . It’s a relatively good app all around.
fulltime Uber Driver - Cheap Rides for Drivers and Terrible Customer Service!!!
I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.
jdjfnfkjdjdb - MAJOR issue with “Wait & Save”
I waited for an hour and never got a ride. I was paired with several drivers who appeared to have every intention of coming to get me, but every time they got within 8 minutes of me, your app kept auto-cancelling the rides because you “found someone closer” (none of which were more than 2 minutes closer than the original driver), only for the new driver to cancel the trip immediately. This went on for an hour before I gave up. My breaking point came when, after 40 minutes of this back and forth nonsense, a nice lady accepted my ride from 25 minutes away and got on the highway to come get me. As soon as she got off the highway and was only 7 minutes away, your app auto-canceled on her in favor of a driver who was 6 minutes away, who immediately canceled the trip. I waited 5 more minutes without any effort on your end to repair me with my original driver who wasted her gas and 20 minutes of her time before I gave up. So listen; If I already have a driver lined up, I want THAT DRIVER to come and get me. There is no circumstance where I want my ride canceled in favor of another driver who is only a minute closer, ESPECIALLY if my driver went out of their way for me like the last one did. This is unacceptable and needs to be rectified. If I’m willing to “Wait and Save”, I’m willing to wait one or two short minutes for my driver to arrive, but I am not willing to wait an hour for nothing.
Nick199645 - Bad Experience
My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.
tgb35545864588 - Rip off!
Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!
Than Davenport - Order process more confusing
I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.
Sirrbenson23 - Great experience until........
I’d like to go and say that I was a huge fan of this app. So much so I barely walked anywhere or took the bus seeing how I’m 18 and a car is in my agenda at the moment. I lyft’d almost everyday to work for the inexpensive price of 11$ to get to and from work. Until one day I ordered a lyft 20 minutes ahead of my expected appearance at work seeing how the ride was about 6 minutes and this was a very very rare occasion because I would order 10 minutes ahead. So I get a driver and he approaches my home. For some reason my driver switches to someone further than the previous. This all happens in a 5 minute span so I don’t worry. I look at my phone and the driver is not moving at all. This happens for 10 minutes. My driver. Not moving an inch. So I decide to cancel the ride and just walk seeing how I’m already running a little behind and a lyft at this point would be wasting money. I soon see that cancelling costs 5$ which is around the price of my normal ride. So I expected a refund and to be short a dollar in this inconvenience. Nope 12 wasted on a lyft I didn’t even take. The app has the gull to have one of the refund options say “driver isn’t moving” while simultaneously saying they have driver their way to me so pay 5$. Morale I’d say is to not rely on lyft for work. Bite the bullet and take reliable routes for work, school, etc. leave the lyft rides for something more lenient.
SashaMonet - STOP USING LYFT ALL TOGETHER
I have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾♀️NEVER USING LYFT AGAIN
dntrcjjfil - Don’t trust current location.
Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.
GAC79145 - Lyft should give bonuses to their perfect drivers
I have used Lyft & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service.
Now to Lyft. The drivers are incredibly polite & happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance & phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.
Lang99 - Might as well go to Urber
Honestly every rider has their own experiences so this is mine. I live in a brand new neighborhood that hasn’t quite made it on the gps yet so I understand it can get a little complicated. I make sure to leave a note or call the driver to let them know it’s the next neighborhood over and I even order my Lyft almost two hours before work just in case something happens you know? Well something happened. The driver Jogander read my pick up note and still didn’t follow it (annoying but understandable no harm done) so I call him and I’m literally on the phone for about five minutes explaining to him what to do (leave that neighborhood, take a right and just drive down till you see my neighborhood name. Simple right?) So he tells me he’s on his way and I’m waiting on this man not knowing nor getting a notification that he CANCELED and I was still charged a cancellation fee. So not only have I wasted time waiting for a ride that wasn’t even coming I’m also running late to work. I contact customer care and they refund me the fee but when I asked if they at least contact the driver or something for lying they hit me with the whole “well we refunded you isn’t that enough” bull crap. Honestly Lyft is still a type of job so employees need to be held accountable I’m going straight back to urber. It may cost me a few dollars more but they haven’t pulled this bs with me (yet).
fvsclothing - Before choosing this app you should know how awful the drivers are treated!
This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any difference...in my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.
Mrs_Nichs0122 - Total ripoff of a company
I had to fly into Minneapolis for military training. There are three of us from my unit back home and since we flew and don’t have cars, we decided to ride together for dinner. Our hotel is on base and right next to the airport. Our lyft driver picked us up from the gate in which we walked to on a sidewalk the whole time wearing shoes we unpacked from our bags. The drive was fine, so I was courteous and gave a tip. About an hour later, I get an email that I was being charged a damage fee of $25. They claimed they had proof of damage as shown by pictures of mud in the floorboard of the vehicle. The pictures did show such, but what the pictures didn’t show was a time and date the pictures were taken. In the email it said the pictures were time and date stamped, but when I asked for them to send those to me, all I got was that the evidence was there. Also, the so-called evidence in the picture showed the mud being dry, which is hard to believe it could be from us if the pictures were taken immediately after we got out as stated. I asked to speak to a supervisor and wasn’t granted that request either. This company is garbage and I will be taking my business elsewhere. It’s such a shame to be taken advantage of simply because we are from out of town and people think the military just has money to waste! Don’t let this company rip you off people!
Summit Local - Steve Colorado 190XYQ
App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.
Runnerguy45 - Future Rides
Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!
layah.gaming - Frustrated
I’m sick of this app and Uber!! This app needs more rules and regulations for the people that choose to be drivers. You guys need to make sure there are drivers at all hours of the day! Sometimes I can’t find a ride after work, I can’t help that I don’t own a car and the buses aren’t running. It’s unfair for your apps to take over and kinda replace the taxi business, but you’re lazy and the drivers are lazy and not driven to do this job at all. Life doesn’t stop, so neither should the drivers! It’ll be 7pm and I’ll wait 15min for a ride and then finally get one and it’s 30min away from me. That’s inconvenient for me and the driver! There should be drivers in all areas at all times. And you need to make sure that the driver is familiar with the city they’re in, sometimes drivers take forever getting to me because they don’t know they’re way around and call me for directions, I’m standing outside frustrated trying to guide them. And then because they’re confused they cancel! Now I’m charged for a ride I didn’t take! And you shouldn’t be a driver if you can’t speak English, or at least only pick of people that will understand you, because like I said, they get confused by the gps, but I can’t help you cause you don’t understand me! I might as well go back to calling a cab. At least I know they’re coming when I call, understand me, and know their way around the city.
Chris cro - Great experiences until......
I have been using Lyft for a long time, it’s my preferred ride share service. Never had any issues, until one day I left my phone in one of the rides I took. After about 2 minutes, I realized what had happened, and there is a way to contact the driver for lost items, so I tried that route. The driver did not answer, and I know that his phone was on the dashboard for GPS use because I was in the front seat. So obviously he saw I was calling. After countless calls, voicemails, texts, and messages sent to Lyft corporate through the website help center I received no response. I was finally able to reach the driver after a full day, and it was extremely sketchy. He answered the phone and did not say anything for about 20 seconds. He said that he did not see it and he would check again and be in touch. Never heard from him after that. After hours of trying to reach the help center by phone, I was told the Lost and Found team does not have a phone line they can be reached at, and to fill out the form on the help center website. I had already done that numerous times, so by now I’ve lost all hope. Lyft customer service is an absolute nightmare, and I would highly encourage anyone to use Uber as I know they are making strides to improve their customer service, which is more than I can say for Lyft itself. Avoid at all costs.
ArlenHills - Unreliable
I waited over 30 minutes for the driver to “complete a trip” on the way to pick me up...at this point, the car started very slowly heading in my direction, and the arrival time kept going up the closer the driver got to where they were supposed to turn to pick me up, but then they passed my location and continued on, appearing to have no intention whatsoever of picking me up. I decided since I’d now been waiting 45 minutes and could have had a taxi pick me up faster, that I would go ahead and cancel and find a ride through someone other than Lyft. This would have been my 3rd time using Lyft and the other two times were slightly sketchy, in terms of creepy drivers. But since I had a 10% discount for having a 5 Star rating, I wanted to use Lyft anyway. I can tolerate weirdness to an extent...but not showing up when they agreed to pick me up is a deal breaker. So now my discount has expired and evidently they did me a big favor by not charging a cancellation fee??? If anything, I think the driver should have to pay me if they accepted my ride and completely blew me off. Sorry but if I’m told my ride will be there in 10 minutes and 45 minutes later, the driver is passing my pickup point without slowing down or any indication they’re coming back, etc...yeah I will cancel and use Uber or a taxi. And I expect to never be charged for canceling for such a reason.
Kfkzjd kk rkdjs - Very trust worthy service
I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.
Edmond Bear - First ride this morning
I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.
Ash Chaps - Do not pass GO! Collect lyft!
Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!
fedup rider - Drivers not picking up scheduled spot
I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.
LexyP1027 - Constantly being left stranded
As a pregnant working mom, time is very important to me. I typically schedule my rides anywhere from 2hrs-24hrs before I need them. In the last week alone, I’ve had drivers cancel on me multiple times AFTER making me wait between 10-30 mins for the ride. And mind you, I SCHEDULED these rides way in advance. So not only am I getting picked up well past my latest estimated time of pick up, sometimes I can’t even find another ride AFTER being cancelled on. With my last scheduled ride, the woman waited 10 mins in one place after finishing her trip before mine, very obviously trying to force me to cancel. When I didn’t she drove within 2 mins of my location and then cancelled on me! I waited over 35 minutes just to be left stranded. There should be a way to report these drivers. I was left pregnant and alone outside after 10PM without another ride available to me. Normally I would just try to catch a bus, but it was so late that the buses weren’t even running. I ended up having to switch to Uber and “luckily” I was able to find one less than 20 min away but that meant I didn’t get home until an HOUR after I had scheduled a Lyft to pick me up. (I live only a 7 min drive from my pickup). This week alone has made me rethink using Lyft altogether because I have yet to run into these problems with Uber in the last 6 months.
Jasmine@23 - not up to date
I dont know whats going on with lyft but the map that they use for gps is not up to date or maybe its their software. I live in a city where there is 2 of the same streets in 2 different parts of town. so i get that part of the confusion but on my lyft app its says i am going to my correct location but on the drivers end it says im going across town. Thank God i have enough sense to double check and guide the driver to my correct location. And get this this is not the first time this has happened and yes i filed a complaint because the first incident was not pleasant. After not using the app for a while i decided i dont feel like taking the T home let me use lyft. They still did not solve this problem. And I know everyone in this area who uses them have this problem. I rather pay the extra money with Uber atleast they get the address correct ( which at one point they had the same problem but they corrected it). 2 stars from me and i will be deactivating lyft. so warning to everyone if you know where you going and you notice your not going in the right direction speak up.
BitterRice - Bye Lyft!
App told me driver would be there in 2 minutes. Didn’t show up for at least 10. The ride cost $30 for a 7 mile ride. My destination was pretty much a straight line east. My estimated time of arrival at my destination was about 25 minutes according to the app. Driver tells me he has to pick someone up. Fine. Next thing I know, we’re headed north. Way way up north. Before long we are on a highway. Now we’ve traveled the same distance that should have gotten me home by now. I end up taking the grand tour of the Bronx which is no where near where I live. I live in Queens. The driver is then directed to take a major toll bridge to get into Queens. Finally 70 minutes after I ordered the Lyft I finally get dropped off at home. Oh and we never did pick up anyone. What a waste of time and money. Do I blame the driver? Absolutely not. It was the Lyft GPS that directed him to take the longest, most round-about route possible. When I reach out to customer service what do they do? Give me a $5 credit that expires within a week or so and scold me for picking a pooled ride. In a very condescending tone this service rep reminded me that the best way to avoid my experience was to order the deluxe ride next time. I’ve been using Lyft for over a year and always use it over Uber. That has now changed. I have deleted Lyft and will be giving Uber my business instead.
miraftab - Very rude and unsafe drivers
Driver didn’t finish the ride for me and forced me out of his car in heavy rain about 10 minutes away from my house. There was a very strong odor in the back seat where I was sitting. I nicely informed the driver that there is bad smell coming from the back seat just so he can take care for next passengers. He replied very rudely that I smell! I thought I didn’t hear him right so I said what do you mean? I didn’t say you smell, I just gave you a friendly feedback about your car. But he instead repeated what he said rudely and then asked me to shut up and instead lead him to my address! I got really offended by his action and didn’t feel safe at his car due to his aggression to the extent that I was about to call 911. I told him that my address is in your map and just follow the direction. He then asked me if I live in that area which I declined to answer. He then forced me out of his car in the heavy rain and incorrectly claimed that he has finished the ride. I was left stranded in the streets with luggage after having a very long flight.
I am surprised Lyft allows such unsafe drivers to drive for it. I will probably stop using Lyft after this experience.
They also don’t have direct customer service that could address emergencies like this and also very slow to get back to you! Yeah right! Mr Robot was available to be fair.
Bears! - Drivers can screw you, Lyft needs to allow you to request new drivers..
Drivers can literally sit in there spot for what seems like hours when your waiting for a ride or even head the entire different direction! All the while Lyft still tells you the driver is 3 minutes away. After a 30 plus minute wait and multiple driver refreshes just let us request a new driver when they are obviously busy. It’s bogus when you have to take a $5 charge for someone who’s going to take 10 minutes to even leave the spot they are in. You’re nail biting every time you order one of these hoping you actually have a driver. My father had a situation where he scheduled a driver then come the next morning when the drivers supposed to arrive the app is looking for drivers and switching finally after about 15 minutes of a driver not moving. He missed his flight that day but I believe after contacting Lyft got credit towards his account. Cool they will do that but a $30 ride isn’t the price of a plane ticket. People aren’t dumb, we know when the driver Lyft selects isn’t coming within minutes. Just let us cancel without a charge if the driver isn’t coming in the timeframe you tell us. That’s it. Lyfts great otherwise but this issue is just boiling over from how many times I deal with it. Please please please find a fix to this Lyft!!!
KHucks - Nobody’s perfect but ANYTHING is better than Uber
The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?
Dillon Currÿ - Unreliable
I am often very late to work because I’m a couple miles out of city limits and I will constantly have multiple drivers cancel on me before I can manage to get one to pick me up for work. I only use this app for getting back and forth to work and it is very unreliable due to the drivers in my area. Definitely need to weed out the terrible people that cancel rides when they are scheduled hours ahead of the pick up time. . There is no reason I should have more than 2 drivers cancel on me for being outside of the city limits by a few minutes. Absolutely ridiculous! Other than the bad drivers who cancel and make me late to work almost every day it’s a decent app. Easy to work and learn. Most drivers that come are very nice but they always say the same thing when I mention getting my rides canceled “ you honestly are out of the way “ that shouldn’t matter. Your job is to drive. I’ve had more than 5 drivers cancel on multiple occasions. Ridiculous. It happens almost every day. Rather I’m going to work or trying to go back home I often have to wait an additional 30 minutes to an hour just to get where I am trying to go. Very unfortunate. Please work on weeding out the bad drivers who can’t take a scheduled pick up. Please get this handled lyft.
DoItGurl - Newark, NJ Lyft experience
I have had great experiences with Lyft which is why I still use the service. HOWEVER, this past weekend (Sept 1st-2nd), picking up from Newark Penn station changed that. None of the drivers shoulders up within the time the app stated. There were too many horrible drivers: poor attitudes, disrespectful, and not willing to follow the traffic light or the gps. Two drivers began cursing to show their anger—one because a light wouldn’t change fast enough, and he made a left turn on the red light with me and another passenger in the car (Viktor—LEKL70)! The other driver was cursing because she went to the wrong side to pick me up, disregarding where gps told her I was (Ufaefeea—K22KBY). She also was terribly rude, wouldn’t make an effort to come to me so I offered to walk to her and by the time I got to her, she hung up the phone and canceled the ride. Between 2:36PM and 2:55PM, I had 5 different driver changes/updates. Finally, Helen (U82-GZG) showed up and was a delight. Lyft, this is unacceptable. While there are taxis available and they are not better with price, [some of] their attitudes are and they are right there waiting.
kh637816384 - Disgusted by customer service
Totally love the concept of this app, I use Uber and Lyft all the time and usually do not have a problem. After this I will never use Lyft again...
First I will start off by saying that it’s almost impossible to get into contact with their customer service. I tried to call at least 15 times and no answer. Me and my 4 other girlfriends used Lyft to get home one night and the Lyft driver took us to another address that wasn’t ours. We 100% put the correct address but for some reason his map took us somewhere else. We asked him to take us to the correct address (the one we paid for) and he told us we would have to repay for the ride from where we were to the address again ($30)... we asked him why if we put in the correct address and he said he didn’t know what happened but he wasn’t going to take us if we didn’t pay and asked us to get out of his car. HE LITERALLY STRANDED US IN THE MIDDLE OF NO WHERE AND LEFT. 5 girls, didn’t wait to see if anyone was coming to pick us up. Just left. Obviously we tried to get our money back for this ride because we did not receive the service we paid for... they did nothing but credit us $5 for the next ride. I AM ABSOLUTELY DISGUSTED by this customer service. What if something happen to us after being KICKED OUT of this car. I will never use Lyft again !!
tzajc - Application issues.
For reference, this is a critique of the app itself, the drivers I have had were pleasant, efficient, and took the safety of everyone in high regard. As far as the app goes, in order to match one with a driver faster, it often matches riders with drivers more than 10 minutes away, and may or may not match them with a different rider who’s closer, while this is something designed by all ride sharing apps, with Lyft the issue is unpredictability, resulting in riders waiting longer or shorter than expected, and are at a higher risk of losing rides. Furthermore, less than their competition, Lyft does not update for traffic issue as well, trips that were expected to be 15 minutes can take 40 minutes due to traffic. The final point of interest is in regards to location pin, whatever services Lyft uses to show where a rider is located often are farther off, and doesn’t take into account road structure: these last few trips, drivers have shown me that they were directed to the back of my apartment building, near the woods located nearby. With all these on s day to day consistent usage over these past few months as I’ve used the app, I have decided to discontinue my usage of Lyft. I appreciate the courtesy of your drivers, and wish you success with your goal of providing service of your customers-Tom.
A.k.9 - Obnoxious drivers
I’ve been using this app for a while and have had issues a handful of the time. The first time I experienced an issue was when I requested a Lyft and the driver didn’t bother to come to my location. He kept driving passed where I was and cancelled my trip afterwards. My ride was then picked up by two different drivers and the same thing happened. I’m guessing that was a glitch in the software that day. Today I ordered a Lyft shared saver. Context: I’m at the hospital and needed to get picked up. I walked all the way to the pickup location only to see the driver went to a location of his choosing and didn’t notify me. When I called him, he gave me attitude and told me to come to where he was. Mind you, that location was at the other corner of the hospital property. As I was 10ft from him, he cancelled my ride and drove off. I made sure to take a screenshot of where he was vs where the app told me to stand and his info. It’s too bad that we cannot rate drivers unless the ride is complete. I’d give this ride driver a 1 star if I could.
A request to Lyft: please allow for reviews for drivers that pick up a ride regardless of if they’re fulfilled rides or not.
Shanayguy - Used to be good
Lyft has horrible customer service. I was quite loyal to Lyft given the only other option was Uber. However, Lyft has proven to be challenging to work with in their customer service department. I dislike that there are so many loops one has to jump through to get to a rep. I also dislike that they link you with drivers more than 10 minutes away but say it’s 2 or 3 minutes away. Additionally, I’ve had to wait 30+ minutes on 3 occasions. For which they credit you a $5.... I had to lodge a complaint about one of their drivers for trying to keep me as rider when they were more than 20 minutes away at SFO. I asked that he release me and he said he couldn’t which was a lie because previous drivers have switched me out many times. All Lyft customer service did was say we’ve logged your complaint and you will never be paired with this driver again. Wow. The driver also has a 5.0 rating... despite his harassment to me trying to convince me to wait 20 minutes. Worst off, if you cancel for something like that, Lyft tries to charge you a cancellation fee!
Kim (Alexis) - Worst Company Ever
I usually do not do this but this is a must. On Monday, yesterday, I caught a ride yesterday around 4:23 by a guy named Jean. He dropped me off at Toyota on W Tennessee St around 4:45. I noticed I had left my phone in the Lyft. I used my bf phone to try to message them by telling them I was using his phone. No response from Tyrone who told me to contact him with more concerns. I opened a chat with a young lady because my email was ignored. The young lady Patricia was her name, I was chatting with closed the chat . After 2 rejections I decided to log in . Guess what?? you need verify yourself with you phone.. How inconvenient right ?! So I call 3 times and I don’t get help from anybody... One lady tells me she doesn’t know how long it takes to be contacted. Another gentleman tells me you can contact Lost and Found they can only contact you after you contact them. 2 hrs later still no contact or phone. So I had to use the Find My IPhone (thank goodness for Apple) because Lyft couldn’t even do a simple task . I had to get a ride to go all the way to Eastfield trail just for the Lyft driver to pull my phone out his back pocket and admit to me he received Alerts about my phone! Now I’m wondering if he was going to steal it! I still haven’t heard anything from Lyft not an apology or anything! I WILL NEVER RIDE LYft AGAIN I don’t trust them or their drivers !!!
Harvey Bunkem - Deceptive bait-and-switch “coupons”
I wanted to like Lyft, but the first time I opened the app I was offered a promotion for “first ride free” - but then after accepting the offer, I ended up being charged the full rate! Annoyed, I contacted support and was told that because I didn’t follow their specific, hidden sequence of taps and concealed dialogs within the app, that I hadn’t “properly” accepted their “free ride” offer. I was given a $10 credit for my next ride and was annoyed, but decided not to make a stink.
Later, I took my second ride, and was shocked to discover that my $10 “credit” wasn’t applied. I contacted support again and was told this time that my credit had “expired” - within just a couple days of receiving it! And of course that wasn’t clear when I got it. The support person then quickly and very rudely closed the ticket and prevented any further discussion. Unbelievable! I never would have accepted being “bought off” with a “credit” that I likely wouldn’t even have a chance to use!
All in all, they seem to be incredibly deceptive and dishonest, relying on so-called “dark patterns” to squeeze as much money as possible from their users, while dishonestly counting in fraudulent bait and switch style tactics to lure you in with false promises. Absolutely disgusting behavior, and not a company I would ever do business with.
bhurtado9 - HORRIBLE customer service
Normally I’m not one to leave reviews, and I’ve normally had decent experiences using Lyft over Uber. But after my recent experience I will never use Lyft again and will solely be sticking with Uber, which I advise everyone reading this to do as well.
I was charged $45 for a trip that I never took. When contacting customer service to get the money back, they basically said “too bad, so sad” and that they couldn’t give me a refund. I explained and provided evidence as to how I never took the trip and how the drop off address doesn’t match my home address, however they still refused to refund me $45 for the trip. The whole entire time the customer service rep was basically blaming me for the issue. I even asked to speak with a manager who was just as useless. Now I’m down $45 for a ride I never once took. Since it was paid through PayPal they’re essentially telling me to dispute the charge through the merchant, therefore I’m basically at a dead end.
Never again will I use this app nor will I tell my friends to use this over Uber. Absolute disgrace of a customer service experience all because of a company’s greed rather than valuing the customer experience. Avoid at all costs.
dwyanewade_lover - Lyft doesn’t care about its customers
I left my keys in a drivers car and he noticed my keys, and they sent out a email but I was in a movie so I don’t know anyone who read an email but I don’t think to check my email. So when I did notice my keys were missing I called the driver and he was currently doing a ride and he told me I could do it through the app but it will take a long time to get my keys to me so he told me that if he turns off his Lyft app, he can bring my keys as soon as his ride is over but ask me what I can do for him..I don’t know about anyone else but when someone asks that question that’s extremely inappropriate and it make me uncomfortable..when I called Lyft all they did was tell me that they would make sure that he doesn’t get paired up with me anymore..I don’t believe that’s enough. If he can say that to me, just imagine what he can say and do to another customer. Lyft is ridiculous and honestly even though Uber had a rough patch, they were active in fixing the problem so situations like these would not happen. I am disappointed and I will never use Lyft again.
KatLBerg - Blind Person Friendly
This was my first time riding Lyft, I was very hesitant in trying this type of transportation. I have heard horror stories when it comes to Uber, so I didn’t know if Lyft would be the same. I found out that my reservations were wrong. I had a driver that came to me with a friendly smile and was able to take care of my luggage and help me out. He also had a clean and refreshing spelling car. We had a professional yet friendly conversation that entertains a quick ride to where I needed to go. He drove safe and I feel comfortable riding in the vehicle. Also, I made reservations for a ride but it was unsuccessful, I was not worried because of the fact that Lyft communicates through text message. So, I was informed throughout the whole process. I then ended up making another ride and immediately within three minutes was able to get transportation to where I needed to go. I will definitely be using Lyft in the future above any other transportation. A great experience for first-time user. I have found my alternate transportation from cab and Acess.
Kyleigh a Math Tutor For Hire - Best Tampa transport in FL Especially Ybor
I have quite literally taken hundreds of Lyfts from Old Temple Terrace to Ybor and never once have I had a driver that hasn't been kind and accommodating. We prefer to get out a little before the main walk through of Ybor so our driver doesn't have to navigate the causeway of drunken idiots rambling along 7th as that is largely a pedestrian walkway. On our way home, our drivers are just basically kind to us even if we aren't 100% sober which we greatly appreciate. We have never felt taken advantage of or used by our drivers with this app and I think it has to do with the company ethics over Uber, which pay their drivers the minimum but can't live without tips, vs. the no pressure extra tipping system of Lyft. However, please tip your drivers if they provide the basic services you require as we all live in the hellscape of late stage capitalism and must rely on each other to take care of those in the service industry. Thanks for reading if you got past "late stage capitalism" and stayed with me. And thank you for tolerating my run-in sentences!
Brittaney#discouraged - Horrible!!!!!
My 17 year old daughter took a ride from 𝐋𝐲𝐟𝐭 and the grown married man starting hitting on my kid!!! She said”I am only 17 and just turned 17 and said I’m not interested at all your way to old and I’m in a relationship” he STILL kept saying stuff to her, totally freaked her out so then that night around 3am this 𝐃𝐫𝐢𝐯𝐞𝐫 found her on FACEBOOK, message her saying how he wanted to see her again and he remembers exactly where she lives!!! He even told her he lives close by(a coupe streets over to be exact) and could sneak away from his wife anytime for her!!!!!
It took 𝐋𝐲𝐟𝐭 5 days to “email” me and when I asked over and over for a phone number so I could call them they would not give it to em and would only communicate through email. I am beyond angry, scared and soooo frustrated!!!! I know we can only do as much as we can do when hiring people for stuff like this(meaning Backgroud checks and so forth) but when I reached out to them (I emailed 4 times in 1 day) saying what was going on(I’m also worried about other kids riding with this guy) they acted like they didn’t even care!!! Went on saying how they’re sorry for MY INCONVENIENCE!!!!! Are you seriously saying inconvenience????
Anyway, I have had some great drivers with 𝐋𝐲𝐟𝐭 but for there customers service to be like that... I still can’t believe it!
jazzOH - No CUSTOMER CARE, just rip off passengers & GO !
I have used LYFT off & on over a year now, originally they were my go to opposed to Uber because when I did have any issues w. a ride or driver I was always helped within a few hours (if that long). Lyft no longer has that human to human contact and sadly now I have received MULTIPLE (at least 8+) drivers who have PURPOSELY found ways to attempt to get paid through cancellation fees through this app. This was my last straw, I normally do not write reviews however I just witnessed my driver mark himself present in my location 2 mins prior to arriving then called him (because they never call you) and asked if it was an effort to get a cancellation fee for him to say un huh on the phone and cause me to be charged w. that exact fee .. which was more than the cost of the ride. Now I have to wait more than a day to receive that money back or contact my bank because Lyft no longer respects their consumer. SAVE YOUR TIME & YOUR MONEY! ! Find a ride sharing app that still has some sort of human contact or at least responses within an appropriate amount of time if their drivers are abusing their policies. They responded to this review and still haven’t responded to any of the 3 complaints I’ve had to file w. them in the past 2 weeks. 😭AGAIN, DO NOT USE THIS COMPANY FOR YOUR RIDE SHARING OR ONLINE RIDE REQUEST!
Ridiculous App Nickname - Lyft Satisfaction Survey
When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽
Demothness - Needs a lot of work
This service would be better if:
1. If drivers didn’t lock down pickups while currently dropping off another customer, typically adding significantly more more time than a customer would be waiting otherwise.
2. If drivers would stop using third party apps for directions. Or at least act like their passengers are trying to get to their destination promptly. No one orders a pickup with the intention of a 10 minutes ride taking 25 minutes while the driver takes the scenic route. I shouldn’t have to express that I’m in a realistic hurry to a stranger. They should understand that’s the implication of ordering a pickup, that I want to reach my destination promptly.
3. If drivers would quit driving ridiculously large circles around a neighborhood, only because they get penalized for taking u-turns. I literally watched a driver pass my location by 30 feet, but instead of turning into one of the many parking lots at my school to turn around, the driver just kept driving, around an entire college campus, to try to pick me up. When I watched this add 7 minutes to the trip I canceled. These inconveniences, at customer expense, defeat the purpose of paying for a service as simple as following a map that’s so easy to read.
Sanket. P - ***FORCE PASSENGERS IN APP TO VERIFY THEIR DRIVERS***
I am not rating one star just because I, as a driver had a bad experience. It is only to get the app developer’s attention so that some serious changes could be made in be app meant for passengers. Being a Lyft Driver, I had the inconvenience of an irate customer who did not think twice to check for the license plate of the ride he had requested from the app and somehow had three ride requests cancelled before he got into my vehicle out of his own frustration. The passenger, being a 63 old, huge & hefty man, who had a hard time walking five steps towards his Lyft ride was completely unwilling to get out of my car even after realizing he GOT THE WRONG RIDE the fourth time around. I do realize and am guilty of the fact that I had to drop him home which was only 8 minutes away by being offline and missing the rides which could have paid me a lot more than the wrong one. This is a humble request to the developer to PLEASE add a feature for the passengers which will force them to verify the license plate and the driver in the vehicle before the journey begins as this could end up being a lawsuit by keeping this loophole exposed for passengers. Sooner or later, the passengers will find out about this and someone out there will find a way to use this for their advantage.
Kiggers - Lyft is on its way to creating a professional driving culture
Overall I’ve been satisfied with the quality and professionalism of drivers. Clearly Lyft is working with their team on ensuring drivers are prepared to act as a representative of Lyft rather than someone who simply has some time to pass and takes said person from point A to point B. The added accommodations of bottled water, mints and reading materials all make a difference - I wish all drivers were required to provide this. Still - some drivers are clearly more interested in providing stellar service and treating this as a job than others. That being said, I wish there was a way for Lyft to allow for a user to request a particular driver for a month since many users have made a connection with a ptocular driver here and there. If even be willing to pay $1000 a month or more to secure a particular driver that I have made a connection with since I use Lyft 14 plus times a week. It would be a great convenience for those who don’t want to have a car but have the comfort of a set driver.
abiagil25 - Very displeased
I ride with Lyft at least four times a week for my job from my home to work it’s very trackable Lyft can see it’s a very consistent drive I was scrolling through Facebook and I saw a Lyft drivers were overcharging their customers and fraudulently collecting money by stating that the customers requested to go to this place to that place but we really didn’t I thought oh what the heck I’m sure this didn’t happen to me I go I check the most recent ride I took with Lyft this happened to me a woman named Kelsy was my Lyft driver I’m in recovery and I could tell that she was on drugs I didn’t think much of it at the time it’s her life she got me there safely it didn’t matter but then I find she fraudulently overcharged me the fact that they have the ability to do this without the customer being notified I don’t like. I don’t feel comfortable choosing them as my transportation company I won’t be using Lyft for a very long time if ever again and I really hope that they do discipline that employee she’s on drugs and stealing from customers that within itself is very bad I can’t contact them it’s sad that I can’t even find a phone number to contact them about I can’t email them and that’s even scarier so be very careful in choosing left and make sure after every ride your checking how much it came out to
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UbaUsa - Great Hope it comes to Australia!
I am so glad Lyft was smart and sent me an email which allowed me to change country post codes for my credit card when I had some trouble signing up. It’s a great app. Very easy to use and efficient. The rides are much better priced than Uber in Australia. And also option of shared ride too.
Supercallafragilisticespialladocious - Terrible Safety Issues & Customer Service Responses
My friend and I had 2 very concerning situations happen to us in the space of a week while using Lyft overseas; both times we received dismal responses from the customer service team. We were travelling in a Lyft where the entire side back window exploded on us whilst driving down the highway—we received a $5 credit as compensation and that was it. The next incident involved us reporting a suspicious car that we travelled in, where the smell of blood was very strong, lots and lots of air fresheners had been strewn across the inside of the car and we could hear the sound of something rolling around in the boot (trunk) of the car. I reported this as my friend and I were both frightened and wanted to make sure there was not a malevolent situation afoot. I received no response or any attempt of a follow up after being told to send screenshots of the driver and the trip route; this incident occurred over a week ago. These incidents are not the fault of the Lyft service itself, but the customer service team’s responses (or lack thereof) have cemented my opinion of Lyft’s quality and safety policies and procedures. I will not being using this service again.
Doug M Australia - Lyft Review
The Lyft service is fantastic, the cars are always super clean, waiting time for pickup in any location, is very quick & only ever a couple of minutes top’s. Every driver we had had, was always polite & very friendly, great service & thouroughly recomend to everyone, 5 stars 👍👍🤓
Critique!! - Difficult to contact
Generally a good service.
However even on the Lyft website, there appears to be no way indicated to speak to a real person (!), or even an email or other field to leave a constructive suggestion. As usual / in most situations, "it's all about communication."
Usually using Lyft in USA. But I would also like the service to be available in Australia.
nik_summer_weather - Best app in the city
I use Lyft all the time. I love the efficiency and friendly drivers. What I have found recently though is the driver is somewhere different to the location I’ve been told to walk towards. Causing confusion and sometimes no show charges.
Username taken2 - The airport functionality is terrible
Theres no feedback mechanism to even complain about how bad the take a number thing at airports is.
Its not the drivers fault i think so i didnt want to give them a bad review - but its super bad and unclear how long you end up waiting for a ride to get a connecting train elsewhere etc. missed mine despite more than half an hour built in for delays.
Kat mayak - Great for holidays
I used this app with Aussie phone and a US sim while on holidays recently. Much cheaper than Uber in the city I was in.
Please stay in the Aussie App Store as it is virtually impossible to shift app stores (you need to lose all credits ($) on your account to shift)
marissssss*** - Customer service is a joke
My ride broke down on the freeway on the way to the airport to catch an international flight, which as you can imagine, was very stressful, dangerous, and difficult to link up with a second driver to take us the rest of the way. The drivers were amazing but customer service were a joke, and gave me a refund for 50c. Will never use again, Uber is much better and more helpful in times of trouble.
Cocotilda - Tried Lyft for first time
Exceeded our expectations. Google maps seem to provide better routes and a faster trip. Cars and drivers friendly and clean.
Ms Sydney - My first time
This has been my first trip and I can't rate this app highly enough . Easy to use , efficient in its location finder & the driver very friendly and helpful .
Kel & tania - First time users
First time using lyft , was easy , and our driver was wonderful, and explained more about service etc would recommend
Sump56 - Service
Coming from Australia and not having Lyft, I found this service fantastic. Both rides have been pleasant and cheap. Love the system. Our first driver Eric was unbelievable
mooneychris - My rides
My experiences have been great 3 trips all great people with info when asked and happy to share I am very impressed also my wife is very happy
Agnewz - Thank you
We are visiting from Australia, there is 5 of us.. Lyft has made getting around so easy we appreciate it thanks so much.
Thejim67 - Aussie approved!
Also an Aussie who traveled to the states for a holiday. Much better than Uber! Thank you for giving them the competition. Glad it’s in the Australian store.
Cbubblypopplettes - Way Better than Uber
Friendly safe drivers and clean vehicles
Daveshore - Lyft
Just got totally ripped off by Uber in Miami on a scheduled drive to the airport, cost $173, so decided to use Lyft for the first time. Excellent service, and much cheaper than Uber, will be using Lyft whilst I Am in LA.
the realest newager - Very Happy Customer
Excellent service, speedy friendly and always offering discounts to customers.
luey168 - Great experience
Lyft’s drivers are great, cars are very clean and new. Rate is good. First time in Canada and also first time using Lyft. Will recommend Lyft to my friends.
Scrouse876 - Waste of time
I spent 10 minutes entering all my details including credit card only to find out it is not available in my country.
When it starts you should be told this before wasting you time setting up an account.
Uber is available in Brisbane Australia. Lyft is just a time thief.
Longshot00001 - Rip Off in NYC
Drivers manipulate surge in the city just like Uber drivers. Tried using it and couldn’t get a driver to pick me up, they kept playing the surge game. They would accept a job and just wait and not move.
WHAT I DID DO WAS GET A CAB AND IT WORKED OUT CHEAPER EVERY SINGLE TIME (10+) sometimes by 30%. Don’t believe me try it.
In NYC cabs are a cheaper option.
ding dung 5 - Great Driver
Thanks Audriana you were wonderful! Hope we get you again soon.
J n I - First timer
My first time to use this service. Very impressed. Friendly and informative driver
Teinamia - Great service
Thanks for quick response. It’s our first time using Lyft. Service was great!
Frogless man - It’s good value but Lyft needs its own messager
It’s good value. But when the driver tried to contact us he couldn’t. We only have wifi. There was no way to call or message
Gatesp3456 - Lyft is great
I’m from Australia Lyft is easy reliable and hassle free! Keeps you updated via sms all the way 👍🏼
kiw_chick - Leah
First Lyft ride ever & first time in LA. Driver was so friendly and provided some great info on Dodgers and on the stadium. Really safe, fast and enjoyable trip
allanrae - David is the best
Couldn't have asked for a better driver, we became good mates along the way 😊
shiforbrains - Great app
Easy to use and transparent. Highly recommend.
Kezza Lynne - Quick
Arrived within 5 mins of booking. Very nice clean Jeep. Very courteous.
Thanks - tourist from Sydney Australia
Marcla76 - Waste of time.
Just downloaded the app from the Australian App Store. Went through all the signup process, gave all my personal details, then try and use the app and it’s not available in a small town like Sydney!!! Waste of my time. Back to Uber I guess.
AndrewBeveridge - Can’t sign up using Australian mobile number.
Unable to use app. While it allows for an Australian number to register, it doesn’t accept Australian mobile numbers - both complete and with the first zero dropped.
bobby hud - Love your service
Can I please have a promo? X
Charles Ziggo - Ridesharing
Would be cool if you could split rides between friends
Akihsh - NOT AVAILABLE IN AUSTRALIA
I also went through the whole startup process just to find out that I actually can’t use it. I wonder why the app can’t notify you when you enter your address? Disappointed :(
kymosarbi - Not fully functional
Couldnt cancel a booking. Cancel button not working. Then when driver went to wrong location got charged $8 for the faulty app!
Wathend - Can’t register in the app
For some reason it won’t accept my mobile to start the registration process. Did you guys test the Australian market?
shashankraval - Very nice driver
One of the best drive so far
Gavster68 - First time user
First time user of Lyft. Loved it!
SillyBillySally - The best
You are all awesome!! Thanks so much
rider1234567890987654321 - Promos and referrals
Promo and referrals don’t work very well. No traffic but charged for time??
Weygirl - Downunder
Fantastic driver and very friendly!!!!! Mahalo
fjdhgldykskxhuvcbpnkdkgxc - Over charged
I was charged a no show fee when I was actually there and the drive hung up on me
Pizza best - A
Wasn’t able to use the promo card I was given
Wallaby83 - Curtis you Rock!
Thank you for a great read ride
Aussie Cat! Perth Australia
ladsyladlad - nice
cool young drivers, usually cheaper than uber. good that it's on the aussi store
Paul r e - Useless
Cant register with an Australian mobile number, so completely useless.
DavedO7777 - Missed International Flight. Thanks Lyft.
My Lyft line took an extra 35 mins on the trip to JFK than estimated. Missed my check in for an international flight. $1200 Lyft ride. Awesome thanks team 😐
faoliveirafotos - Dodgy drivers in NY
Unfortunately I had bad experiences in NY with dodgy drivers and I lost a job because of that.
pabloeskibrah - Can’t even sign up
App is broken
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StayAwesome❤️ - I Love Lyft!
First of all, if you haven’t taken a ride yet make sure you use the coupon “RIDE623” to get $10 off your first 5 rides!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won’t cost you a thing!!
The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at their ready!! Lyft is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it’s still cheaper and more convenient that hiring your own private driver.
The customer support is also fantastic. I got wrongly charged an extra fee on one of my trips and didn’t have to say anything more than a short comment on my driver feedback to get a full refund. I’m very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service!
specialk878 - Review
Why do you give 10% off promos and then up the price by $2-$3? Also we should be able to individually rate a driver, not just pick from a prepared menu of concerns. It limits the rider from explaining exactly what they want to say. I have complained before but Lyft doesn’t seem to care. I was ignored. At least with uber they are easily contactable.
Tommyluv - Neat riding sharing experience
Had a great time using Lyft for the first time on a work trip to the states. The prices were often cheaper than Uber and every driver we met was amazing. I even got free credits towards rides upon signing up. As far as the rating goes, there are 2 reasons I’m giving it 3 stars instead of 5. One is because only recently (months after I used Lyft) I discovered that every time I cancelled a ride I was charged $1. I was not aware of a cancellation fee as it was not communicated upon signing up or confirmed before I cancelled a ride - which is very poor disclosure. And the second reason is more than once, after accepting a ride and already being in the car the app kicked us out of that ride because it found a closer one.. which doesn’t make sense seeing as we were already IN the ride we accepted so the individual driving us was forced to let us go because they wouldn’t be recognized for the ride. Other than than the overall experience was great.
AlejandroEthlota - Can't use in Canada with iOS 9?
Pretty insane that you can't update to the new version (the version required to use the app in Canada) unless you are on iOS 10 or higher. Looks like Uber will continue getting my business, hopefully their prices will go down with Lyft's arrival.
Okayayahxjx - good app
use my code DANY02991 to get up to $40 off on rides! might aswell save all the money you can (:
PavDon - Unexpected Driver Changes
The Lyft service should be for convenience, speed and safety especially during times of COVID-19 health crises but instead it makes you late, unsafe and annoyed constantly. The drivers don’t drive with urgency to get you where you’re going on time, the app constantly changes your drivers making you even more late n when they do arrive they cough and sneeze without a care in the world. You’re better off taking an UBER or just taking the bus. I don’t recommend you use this app
a2vxx - HORRIBLE WAIT TIMES
I am an essential worker right now I should not have to wait an hour longer at work because your company can’t seem to get their drivers and their drivers geographical location closer. So here I am giving you guys my money and I’ve been sitting here for the past hour waiting for a Lyft I called an hour ago HORRIBLE SERVICE quality over quantity. This is my first time using this app and I wouldn’t recommend it for the life of me.
Jessica 🌷 - Horrible app
A million times worse than Uber. The app freezes. It changes the drivers on you unexpectedly. It makes you wait a very long time for a driver. I would not recommend this app to anyone. It’s trash. Everything about it is trash.
L desi - Not good 😡
It takes so long to find nearby driver
Faith.miller - Ruined.
Every time I try to request a ride no one is available and it takes up to an hour to get someone!!! This service is ridiculous and you guys shouldn’t be running if your not thinking about your customers. Not only does it take 20+ minutes to find an actual ride but if you decide that’s way too long and you could bus/ walk faster to your destination THEN RIDE you get charged $5 straight from your account. Outrageous.
nbrknr - Driver not shown up
I was standing right at the Walmart entrance and called 3 times and driver said he is coming but never turned up. Sad thing is no show up fee is charged to customer sucks
Fangru1030 - Discrimination
Very disappointed. I had experience of discrimination by the driver during COVID-19 by not letting me get in the car just because I am Asian
sssffghhjiiooolllhgffff - Why too expensive from LGA to Paramus at 9:20pm?
$81 is too expensive and I will have sleepless night tonight. While going to LGA at 6pm it is $52 and now no traffic still charged $81 - I will find another transit from now onwards as there is no reason for charging more
unsafeunhappy - Waiting for response
I am still waiting on a return for an incident that happened on my Lyft trip of being dropped off in an unsafe environment! Will not be using app anymore!!!
A.Etiene - Voyage rapides
Salut, je suis content de votre application et vos travailles, vraiment se rapide.
$15Redeem - Impossible to redeem $15 welcome gift
I used Lyft for first time. While using Google Maps to find a public transport to my destination, Lyft offered me a $15 welcome gift to credit towards my first ride.
So clicked in the link and it couldn’t open the landing page. So I have to manually download the app from Apple store.
When I confirmed my first ride, there was no place to redeem the code GMAPSCA that the offered not did Lyft subtracted that amount from my check.
So I was very disappointed with Lyft. Bad customer service and horrible first impression. Better keep using Uber
onomanicti - Use Uber, the Lyft developers lack brains
Many of the reviews here are focused on bad experiences with specific drivers. What Lyft won’t tell you is how awful their app actually is. At the time of writing, the Lyft app is riddled with numerous breaking bugs that come up in the worst situations. The code-monkeys tasked with designing this awful application are clearly not being fed enough bananas. You won’t notice it if you follow the exact “happy path” this app was clearly designed for, but once you stray and mis-click a button, it is game over. Having taken hundreds of Uber trips, and dozens of Lyft rides, the quality difference is staggering. As much as Lyft likes to preach their culture, maybe they should focus on building a quality product first.
Shpaa - Very unreliable drivers and Platform
Drivers will often not be able to find you. Map will often be inaccurate. It’s an ok service if you don’t have to be anywhere.
Solj3 - Switch to uber
Lyft is ridiculous my driver was clearly drunk and was driving so carelessly. I msged them to inform them. There only response was you should’ve gotten out of the car. I was on the highway. They wanted me to get out on the side of the road? Lyft doesn’t care about you. Only your money. Please use uber they actually care about customer service.
Stephaneonline - Wrong pickup and too many drivers still on ride
I’ve add such bad experience lately with Lyft, the app can’t seem to be able to locate me and even when it does, it sends me elsewhere for pickup without giving me a choice. I use the app when traveling so I mostly don’t know where I am, I don’t need to app to make me move also. Another thing and it’s more about the drivers, had to cancel 4 times today in a row because the drives keep accepting while still on another call, ended up wasting almost 30 minutes for drivers that either didn’t arrived or were way too slow.
jlc93 - You can’t delete your payment info once you’ve entered it
WARNING: you can’t remove your credit card information once you’ve inputted it on your account!! Even if you deactivate your account, they still keep your information!
ArcticBlueFox - Awful
Uber is so much better at least they arrive within the time stated not 20 min later
Sm-can - Worst support, extra charged
Avoid the use of this app. They have no support, charge for no reason, drivers have loopholes to fool around and charge extra
kwgil - No show
Got billed for $5.65 cancellation fee. Two drivers couldn’t find the Marriott City Centre at the Rogers Centre. Almost missed a show. Not impressed!
susiewhy82 - Great promos!
Enter SUJI05901 for free/discounted rides! Currently having a blast with the RIDE623 promo code. Will be on my third almost free ride (up to $10 off 5 rides). I already like this better than Uber. Thanks for the exceptional drivers & for getting me from points A-B with minimal fuss. The wait times could use work & I haven't experienced surge pricing yet but really hope my comparison shopping pays off.
Boopoooo - I like it !
Drivers are always nice! App is always on time
patelp7 - Better than Uber
Where there’s a will there’s a way
Hand mocks - Lyft review
Way better and cheaper than uber! Talk about good customer service
prabhj008 - Clean car and good driving skills
It was really great
caymanannoyed - No customer service , they won’t let you delete account
Changed phone number and they made it impossible to sync the app to my
New number . They made it impossible to contact them - and they won’t let me delete/deactivate account. Will complain to gdpr authorities over this beach of law. I will stick to other Uber 100%. Lyft sucks real bad
allycat302 - Use My Code ALEXANDRA19211 for $ off
Use my code ALEXANDRA19211 for 10$ off 5 rides !!! I live in Ottawa Canada
Southside frank - Affordable driver service
Very efficiently run system clean cars on time and really affordable
Ruby Podcat - Bug when entering destination
My first use of Lyft and after entering my origin, when the CDC safety checklist popped up I couldn’t click accept because the keyboard was obscuring it
ramanshah - ❤️❤️❤️❤️❤️❤️
jacquebellin - Some misapp
The system didn’t send the driver(s) to the right address and the first driver was not able to communicate in a well enough English where he was.
Funypoo - Hiiioo
✌️A✌️ - Best ride!
I enjoy this app
Suzuki_San123 - Good Job Lyft
Good for booking Car.
Tylysaurus - Won’t let me sign-up
App won’t let me sign-up. I’m providing my phone number but it’s saying my number doesn’t exist... but it’s an actual phone number. Not very user friendly.
alex from yonge and shep - Great driver
Extremely polite, made my ride very comfortable, and to my destination on time.
Emadesm - Few drivers
Sometimes it’s hard to find a car and sometimes it’s impossible!
SarahAndreaPw - Owe money
Be careful on Lyft and even Uber too with their “authorized payments” Lyft has owed me $30 for over a month. Everytime I message them I get the same script message about when I’ll get my money back which apparently should take 5 days, but every time it takes over a month. So stupid. My bf doesn’t ever get authorized payments but me and all my friends do. Why.
HachibanSiubobo - I removed after installed
I was trying to setup an account but during the setup it force me to enter credit card info before I can setup an account. So I decided to delete the app as there is no choice for me to setup without enter cc info. Not sure why. Why this company need my cc info !! I can pay after the trip. I chose Uber app after.
R.H.2021 - Great app
This is great app and very user friendly.
Use the code “ REGIS63282” to save your first ride when first using the app.
sssiiimmaaa - Best ride
Epfizzle - Super comfortable
Easy going and nice driver. He was on time. And made the ride comfortable, fast and relaxing. Thank you so much.
sonigill91 - All the drivers are amazing.
All the drivers are amazing go above and beyond. But at night you do have to wait longer then a cab at times.
feez76 - Awesome
I live in East maple ridge And was worried I wasn’t going to get a Lyft. But I did and only had to wait 20 minutes. On New Years Eve to boot. Ty Lyft
ritalori - Lyft
Lyft is awesome. There’s always a car, they’re quick, and they don’t take extra money out of my account. I will stick with Lyft. (I stopped Uber because 1) extra money amounts kept coming out of my account - I heard others say this too-.2) weirdly all of a sudden the app kept saying ‘no cars available’ but if I stepped outside /walked across road it worked ; and my friend in another country ordered me them and it worked . ) and there’s no customer service to be found.
VENOMIZED_199 - Lyft is the only way!
I’ve had nothing but great experiences using Lyft. My spouse and I both have the app, sometimes she orders and sometimes I do. A great success!
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ITS MY BIRTHDAY!🎉🎉🎁♑️
He very much believes where I go he go with no problem 😂😂 like first off like 3 people use this Lyft account baby
ITS MY BIRTHDAY!🎉🎉🎁♑️
That day my brother said pick him up & was like “I just clicked a address in your Lyft history🤷🏾♀️” Nigga excuse me!?
Dave must stop spending on wasteful things and invest some money. Cutting the cord on Dish can save you hundreds.Instead of taking a lyft you can power walk Stop spending on dinner, bring a pack lunch or, make dinner at home.
Brian Keith Smith 😷
@AleResnik @meetdagm @naval @buffer @Airbnb @lyft @Zappos @instagram The point of an MVP is to get the (incomplete) product interacting with users as quickly as possible so feedback happens in parallel to development. You want to be able to see where you are going while driving the car.
Micah Lee Shoemaker
@russellfrost It’s sad. I’ve got friends doing GH or Über or Lyft as a side job now. They are getting f@cked six ways from Sunday in the worst possible timeline
My lyft driver looks like he should be on a lowrider motorcycle lol
Listen to "“Proud Boys” Mental Health Assessment and Systemic Racism!" by Grandpa Jim. ⚓ #rockets #cardinals #stlouis #secondcity #metro #meditation #meditations #cta #mta #uber #lyft #va
I had an incident with @lyft with an unsafe driver and was scared for my life... it's been over 24 hours & @AskLyft still has done nothing to help
Steve must cut out on expensive things and invest some money. Cutting the cord on spectrm can save you hundreds.Instead of taking a lyft you can ride a bike Stop splurging on dinner, bring a pack lunch or, make dinner at home.
@alexiskaymolnar @lyft Under normal circumstances, I’ll be there just as much as NY! If not more than!
@brianzeilinger @lyft think of the even further distance from u 🥺
@alexiskaymolnar @lyft But all for the move. GO FOR IT! Think of all the In-n-out!
@alexiskaymolnar Having driven with you... please use @lyft
@GigWC @WillySolis357 Stop driving for Uber and Lyft and start driving a yellow cab.
Dave must cut out on wasteful things and put away some money. Cutting the cord on brighthouse can save you hundreds.Instead of taking a lyft you can power walk Stop spending on breakfast, bring a pack lunch or, make dinner at home.