Lyft App Reviews

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Payment Issues. Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.

LYFT Damage Scam. I was on my anniversary vacation with my fiancé when LYFT got me. We were in Miami and thought it would cheaper if we ubered or took Lyft everywhere. So at 530 pm we wanted to get dinner. Lyft driver shows up we get in and quiet ride all the way to our “destination “ . He drops off two blocks away from where we wanted to go. So I didn’t think much of it had dinner and enjoyed dinner. Attempt to pay for dinner and my car declines. Called my bank and asked what was going on the said you have $150 damage fee from Lyft. I said can’t be I didn’t do anything nor did my fiancé. Over the next week everybody at Lyft I spook to said I damaged the car I had to pay. I looked at the submitted pictures and was confused. One they’re at night he dropped us off in broad daylight and had a whole conversation about the wrong location of the drop off. Then according to the pictures from the backseat I threw in the front seat, outside of the window on the passenger side, under were my fiancé was sitting and everywhere else. Also once again at night. Lyft customer service is nonexistent so they basically said if I don’t have pictures/video of me enter and exiting the car I’m hit. Lyft is a joke and all I asked of them is ask the driver for TIME STAMPS to support his proof because that alone would prove my innocence. In conclusion if you don’t have to use this service don’t and if you do record every minute. Hopefully you would be robbed like I was.

Nobody’s perfect but ANYTHING is better than Uber. The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?

Never riding Uber ever again!!!!!. Since switching to Lyft, I no longer have to worry about possible “accidental” charges, or charges that have to be disputed on a very regular basis. I haven’t had to wait 15-20 minutes for a driver that decides to pick up someone else, leaving me waiting for another car. Many of the Uber drivers I had were nice, but I unfortunately the longer, more expensive rides , the drivers were rude, had disgusting cars that always seemed to have some type of mechanical malfunction happening. Uber drivers will take the call, and then take the longest possible route, or just go the wrong way, and whenever I have tried to suggest something different because I know where I live, I’ve had drivers respond in unacceptable ways. They seem to think that what they are doing is a favor for the rider, to a degree it is but I am paying for the ride, and depending on the time of day, I have paid ridiculous amounts to literally go 4 miles. The Uber drivers will push your pick up time, so that you have to ride in “peak hours”. Uber also has issues with overcharging, charging for a service multiple times, and obviously does not pay its drivers enough. I had sworn off car services, until LYFT, it’s been great, the drivers have all been amazing, clean cars, the drivers pay attention to traffic and get you to your destination as quickly as possible, and drive very safely. RIDE LYFT!!!!! ❤️❤️

Unsafe routing and inaccurate wait times, condescending website.. I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force. Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so. Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.

Great experience until......... I’d like to go and say that I was a huge fan of this app. So much so I barely walked anywhere or took the bus seeing how I’m 18 and a car is in my agenda at the moment. I lyft’d almost everyday to work for the inexpensive price of 11$ to get to and from work. Until one day I ordered a lyft 20 minutes ahead of my expected appearance at work seeing how the ride was about 6 minutes and this was a very very rare occasion because I would order 10 minutes ahead. So I get a driver and he approaches my home. For some reason my driver switches to someone further than the previous. This all happens in a 5 minute span so I don’t worry. I look at my phone and the driver is not moving at all. This happens for 10 minutes. My driver. Not moving an inch. So I decide to cancel the ride and just walk seeing how I’m already running a little behind and a lyft at this point would be wasting money. I soon see that cancelling costs 5$ which is around the price of my normal ride. So I expected a refund and to be short a dollar in this inconvenience. Nope 12 wasted on a lyft I didn’t even take. The app has the gull to have one of the refund options say “driver isn’t moving” while simultaneously saying they have driver their way to me so pay 5$. Morale I’d say is to not rely on lyft for work. Bite the bullet and take reliable routes for work, school, etc. leave the lyft rides for something more lenient.

Contact for assistance. Sometimes issues arise basic clicking on choices provided can’t fix. I had an issues recently with a driver and cannot get in contact with anyone. A 25min drive took and hour and 9 mins. He accept the ride and it appear I was in the vehicle when I wasn’t for at least 8 mins. I called several times to get in contact with him but he kept dropping the call. I had no choice but to wait for him until he was finished doing whatever because I could see he drove off the premises. When he initially pulled up I saw him and I was about 10 feet from the car waving him down and he just turn away and kept going. He wasn’t following the directions on the Lyft app. I had to physically point out the directions to him even though he and I had the same directions on our phone screens. He kept speeding almost ran multiple lights. Several times he stopped the car past the line and past the lights even, the care was under the lights. We just needed up in the middle of the road. He seemed confused wasn’t paying attention. I wasn’t in any imminent danger. Even the app knew the trip was taking longer then normal but it gave an option on contact emergency only or if I was okay. Yes I was fine and wasn’t in any major danger but other options would have been good. Like to get a call from Lyft checking in if something seemed weird. Initially the ride was suppose to be $18 dollars and ended up being over $40. What am I suppose to do now? I here is the help?

Great, When The Drivers Show Up. I’d had so many negative experiences with Lyft lately, but I actually gather together every penny I owned and bought a vehicle so that I wouldn’t have to deal with them anymore. I schedule a ride, they say they’re on their way at the correct time, then five minutes before they’re supposed to be there they change drivers on me. Same thing with the next driver, and the next. I’ve been made late for work on more than one occasion, once over an hour late. I’ve also been left stranded for 2 1/2 hours in the cold after several drivers canceled, two of which were within one minute of my location. The only way I was able to get a ride is by agreeing to order an $80+ “Lux” ride. And believe me, that car was not that luxurious. I know some drivers have had difficulties with riders, but I have never had a complaint and leaving a woman alone in the dark in front of closed businesses was absolutely abhorrent. After that, I gathered together every penny I could scrabble, took out a loan, and bought my own vehicle so that I would never have to deal with Lyft again except in dire emergencies. And believe me, if I’m going to ever deal with Lyft again, it will be a dire emergency.

Received An Erroneous Health Violation. I had a driver cancel my ride while still over 10 minutes away from my pickup destination and thought nothing of it at first. The following day I received an email from Lyft stating I had received a Health Violation because I failed to wear a mask. I immediately reached out to let Lyft know that I had never even seen the driver since he cancelled while still 10 minutes away from my pickup location (so unless the driver had super X-ray vision, how could he site me for failing to wear a mask?). To no avail I tried explaining this to two different representatives who just sent me their standard response script stating, that drivers have the right to cancel your ride for failing to wear a mask. Now whenever I try to request a Lyft I am required to take a picture proving that I am wearing a mask as if I am on some sort of internal blacklist. Well I refuse to use the app and spend another dime until this is rectified if you are going to site customers for something as serious as a health violation during a global pandemic then you ought to have the gall to ensure sure customers are NOT experiencing a restrictive user experience because a driver decided to take advantage of a loop-hole. So I will continue to use Uber even when they cost more because that bare minimum, at least they investigate disputes and make sure that their resolution is based on actual fact.

App works and that’s about it. I recently installed Lyft on my phone for work. I used to use Lyft 5 years ago. Oh boy what a night a day difference. I expected the price to go up after so long but the service is just terrible. Long story short I was in Newark for work and tried to request a Lyft to get to the airport. I tried for the first time around 6 PM and it quoted me for around 23 bucks. Sure no big deal. This is where the frustration begins. From here I waited the maximum amount of time until I was forced to rebook the ride 5 times. Each time my fare increased. By the end of it I went from 23 bucks for a 15 minute ride to 56. Then to add insult to injury one driver actually accepted my ride. Was 3 minutes away then canceled. By this time I’ve already been trying to secure a ride for just over an hour. At that point I was done with Lyft. I decided to use Mass Transit. I wish I would have done so from the beginning. I would have saved myself time and frustration. I wouldn’t have cut it so close to get on my flight either. After all of this I’m going to strongly recommend to my company that we use a different ride share service. Lyft definitely has fallen far into the dump.

Drivers can get away with anything. I had a scheduled pickup that I had literally booked the day before and I got a driver that was about 15 minutes away and of course I’m fine with it because my scheduled pickup time was about 10 mins from then. So I wait a little bit and then I check the status of my ride and my driver ends up 20 minutes away and so I’m a bit confused how she got further from the location so I text her “Excuse me, where are you going?” No response. Now, my scheduled pickup time is behind and now I’m late for my activity. So, then she finally gets back on route and so I make sure to keep watching her progress over to my location and so she’s finally like 3 minutes away and all of a sudden, she cancels the ride. This is absolutely unacceptable. In total, I waited around for 30 minutes for what was supposed to be a 15 minute ride. And in the end, still never got picked up. Drivers should not be able to WILLINGLY take on rides and arrive near the location and have the option to cancel like that. Especially if it was scheduled the DAY BEFORE. There is also no way to report the drivers who cancel unfairly on the app. No support on incidents such as this whatsoever. Which leaves the driver off the hook and untouched. The drivers name was Briale and she was driving a Tesla. I hope the support team can find her and reprimand her for wasting my time and unfairly canceling when she was literally 3 minutes away from picking me up.

Price jumps. I understand the business model of having fares change during different times of the day. I would like to hear the justification for the price differences in my area between morning and afternoon trips. The mark up has been consistently 3-4 times more expensive for the same trip I take in the morning compared to the afternoon and I still have to wait more than 10 minutes for a pick up either time of day. I wish there was more of a flat rate for times of the ay instead of a such incrementally adjustable pricing designed to gouge every last cent out of your customers. I have also had terrible lick with the “schedule a ride” feature. It is either not available when I need to schedule a ride the next day or in advance to be somewhere. I have also had my pick ups for this feature not be on time or miss my pick ups so bad I had to walk to find them. I feel like Lyft as a whole has played a slow game of bait and switch with its customer base to build a false sense of caring to make us think you we aren’t being taken advantage of the “we’re not Uber” thing is getting worn out.

Lyft does nothing to help riders. I typically do not write reviews, I have never written a review for an app before but my experience with Lyft has frustrated me so much that I feel the need to warn others. I lost a semi valuable bag in a Lyft rider a couple days ago, it had more sentimental value than anything else. Thankfully, no important documentation was in there, but if there was I doubt I would’ve been treat any differently. The driver, let’s call her Helen, had not responded to any of my calls of texts through the app, even when I contacted her just minutes after she dropped me off. She remained unresponsive for the rest of the evening so I put in a request through Lyft. I told them to give her my information and reach out but I cannot confirm that they did so. Even after that, they refused to give me any of Helen’s information. I understand that it would be a security issue but Lyft has said she remains unresponsive to their messages as well. Clearly there is something suspicious going on since it’s been more than 5 days. Lyft also does not have a customer service number and you can only communicate with them via email. It is a frustrating slow process and they also have stopped answering my emails. In the end, they basically told me there’s nothing they can do, not even check if helen is still actively driving for Lyft, and that is that. I will not be using Lyft anymore, and will be switching to Uber.

Review of Thursday’s and today’s experience.. The driver I had on Thursday morning was exceptional she was everything you would want very friendly on time, and very personable. I would use her anytime. Today’s experience however left a lot to be desired; the original driver that was to pick me up, was not what I expected. If I could give you a little feedback in regards to your company. I would suggest that you ask the people that are signing up for your service if they have any sort of permanent disabilities that would hinder them getting to your car in a timely manner, or anything along those lines. I had knee surgery back in July and I’m still recuperating but I can move around without any kind of apparatus. I gave my flight number and the times it was expected in and obviously no one checks to make sure they’re on time. So we got in there in plenty of time, got my baggage, and then went outside. I was actually outside when she drove off. I received some sort of notice either from you or from her that she couldn’t wait any longer the flight times were between 140 and 150 I was outside at 1:53 and she drives off??? Telling me she can’t wait any longer. I tried calling her but the call would not be accepted by her. I then had to turn around and order another driver who was probably built one of the best drivers I’ve ever had. He gets 5 stars from me and is the only reason I would use you guys again. I have a background in customer service and this is where she is lacking.

Long Wait Times. Yesterday I requested a Lyft ride. The wait time showed 16 minutes on the app, but I waited 19 minutes without a ride. I watched the car as it got within 3 blocks of picking me up then it disappeared and another car was requested showing an 18 minute wait time. After waiting for 10 minutes and not seeing the car making much of a progress, I cancelled my request and made another request to pay more for a 5 minute wait time. It ended up being about 10 minutes. This has happened to me three of the last four Lyft requests where my first option got close to picking me up but then disappeared and waiting for another 15-20 minutes. On one of my recent requests last week, I had two cars cancel on me, both were close but got called to another Lyft customer in the last second leaving me with a 3rd car that was 16 minutes away. In total, I waited 49 minutes. That driver told me that it’s the system that makes those changes. I’ve watched my rides get so close to me, within blocks, after 15-20 minute wait times only to have them cancelled on me by the system. I wish there was a way to fix this. The drivers are always great. I appreciate them very much.

Bad Experience. My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.

Unacceptable. Terrible service. The most pressing is the fact that there’s a high likelihood that a driver will literally drive the entire way to you and cancel. No exaggeration that this has never happened to me on Uber and it happens at least weekly on this app. So when you see a wait time, double it because that’s the reality. They seemingly have no interest in disincentivizing the drivers from doing this, but don’t worry, if you wait 5 minutes to cancel, you gotta pay a fee. Really shows their true thoughts on how important they find the customer, they take no issue with regularly wasting your time. Also with the wait times, they just straight up lie, the consistency in which they’re far off makes it pretty clear that they lie to try and make it seem better than it is. Additionally, I get it’s supply and demand, but you will find days where you can’t justify the ride as it will be 3 or 4 times higher than the normal rates. So a normally $12, 3 mile ride, you could be looking at a $40 ride. This happens on Uber as well but I have found it to be nowhere near as dramatic. Recently, Lyft can’t even properly locate my pickup spot. I will type in my address then see that they actually placed me a block away. This app is seriously terrible and I need to stop using it as the extra couple dollars to pay for an Uber ride is more than justified when you compare quality.

Lyft Satisfaction Survey. When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽

Very few drivers. I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.

Cheap Rides for Drivers and Terrible Customer Service!!!. I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.

LYFT CHARGES FOR STOLEN ITEMS. My Lyft driver stole over half of my groceries (by driving away while I was still unloading) and Lyft charged me $15 (DOUBLE the cost of my ride) to have their thief of a driver bring it back. They only have a SINGLE link for all situations regarding any items and that is the “Lost and Found” tab. They claim that because the driver brought my “lost” groceries back, they charged me but my groceries were never “lost”, they were stolen. Lyft locked out the “contact driver” tab after the first attempt of use and seems to have a long and tedious email process for all other forms of support for riders (customers). I am highly upset, and despite talking to Lyft constantly about this issue, they stand by their flawed reasoning. Lyft has failed to implement a fair and just policy for stolen items and don’t even have an investigational protocol. At this rate, drivers can always drive away with your items as you are unloading and claim that the you “left” them, in an effort to gain some sort of bonus. I have asked for them to remove all of my information and delete my account (which is another issue. Why isn’t the means to deactivate my account in MY hands?). I will not use them again in the foreseeable future. 0 stars

Very trust worthy service. I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.

Ride shares such as Lyft have greatly improved my quality of life. Lyft has absolutely been a vital service for me. I don’t drive, so most of the time I use public transit or I’m walking. Lyft has come in handy on so many occasions when I’ve needed to get some place quickly. Most of the drivers are courteous (too many of them play music that is not to my taste; fortunately I’m usually not in the vehicle long enough for the “music” to make my ears bleed). I hate the fact that quite often when you need it most - such as during inclement weather, or when the T is having major problems - the rideshares jack up the prices. I get it - supply and demand - I understand; still don’t like it. Perhaps it balances out though, because some of the rides are ridiculously cheap. One improvement I would like to see Lyft make is giving riders the option of the type of vehicle they would like to request. As somebody who’s mobility impaired, sometimes the higher larger vehicles are difficult for me to get into. An option that allowed riders to select either a sedan, an SUV, or no preference would be helpful. In closing, Lyft is a great service, it’s a necessary service, and I’m glad it exists.

Constantly being left stranded. As a pregnant working mom, time is very important to me. I typically schedule my rides anywhere from 2hrs-24hrs before I need them. In the last week alone, I’ve had drivers cancel on me multiple times AFTER making me wait between 10-30 mins for the ride. And mind you, I SCHEDULED these rides way in advance. So not only am I getting picked up well past my latest estimated time of pick up, sometimes I can’t even find another ride AFTER being cancelled on. With my last scheduled ride, the woman waited 10 mins in one place after finishing her trip before mine, very obviously trying to force me to cancel. When I didn’t she drove within 2 mins of my location and then cancelled on me! I waited over 35 minutes just to be left stranded. There should be a way to report these drivers. I was left pregnant and alone outside after 10PM without another ride available to me. Normally I would just try to catch a bus, but it was so late that the buses weren’t even running. I ended up having to switch to Uber and “luckily” I was able to find one less than 20 min away but that meant I didn’t get home until an HOUR after I had scheduled a Lyft to pick me up. (I live only a 7 min drive from my pickup). This week alone has made me rethink using Lyft altogether because I have yet to run into these problems with Uber in the last 6 months.

They are selfish, don’t care about their customers or their drivers. I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.

They’re sneaky, do your own calculations. So I noticed Lyft making 25$ withdrawals from my bank acct, after figuring out the problem that I was on auto pay turned it off, A few das later I find they’re still making auto reloads so I completely removed my card from the account. I ended up loosing 150$ to them and only used 67$ out of the Lyft cash there were 6 payments made in total so where’s the other 3 payments go? I filed a dispute with my bank and they sent me a WHOLE NEW CARD, the day after I activate it there’s a charge for 5$ on a Lyft scooter that was supposed to be taken with my PayPal money, yet there was no transaction history found in my PayPal account. So again I ask (after they’ve stalled and ignored me in the “Help center”) how are they still making payments on a DELETED PAYMENT METHOD? And why are they avoiding doing anything about it. I’ve had move banks and transfer all funds, make sure you guys are doing your own calculations and double checking your accounts because there’s definitely something sneaky going on here and they know, that’s why they close your disputes without looking into it, or even responding.

Fluctuating tolls as a driver not reimbursed. I have had my ez-pass express lane tolls reimbursed in the past by lift, but now the last two times in a row they refused to reimburse me despite the fact that I was able to come up with a receipt of the toll transactions during my rides and that I received confirmation with the customer that it was ok. I am still owed $20 from two tolls and that does not include several tolls overtime totaling more than $50 that I could not get reimbursed because I previously needed to wait 2-3 business days for the toll to post on the account. I spend at least $1000 in tolls for ride-sharing per year and I do not see sufficient effort from ride sharing companies to compensate drivers for their specific business expenses. My maintenance is multiple times higher and gas isn’t cheap. Customer service for drivers has taken long to respond. Many things need to improve. I have less issues with Uber at the moment but Lyft used to be much better up until this year things changed and feel my voice is heard less than before. update customer service has been dismal and virtually nonexistent as a driver I also had a driver that canceled me because I asked if I could roll down the window a little bit he said that was a big problem and he would cancel the ride with an angry tone and made me late to my appointment!

FRUSTRATED. I’m not one to get aggravated. But I downloaded this app, paid for a ride- and it automatically “reloaded” my account $50. It took this money out of an account I was in the process of closing since I was moving states. Well I had to close the account, so I asked them for a refund and they were nice about refunding me but before even asking how I wanted it refunded they quickly added it onto my closed account. They told me “their mistake it’ll go back onto my Lyft account in a week or so” and it did. Flash forward- I try this AGAIN. I updated a card on file and removed the other one so this wouldn’t happen again. They refunded it- I never get it. They finally tell me what card they put it on- it’s the closed account. They money never went back on the app. The customer service reps didn’t care, didn’t listen, said it’s up to my bank. What bank? I don’t bank there anymore my account is closed and now my money has just vanished. I respond patiently in the chat and try to get answers and they close the chat and leave, they tell me to wait 20 minutes go by I message again- and they have left the chat. And when I ask them to close the chat so I can speak to someone else- they keep the chat open. I’m extremely disappointed this is MY money they STOLE. And won’t RETURN. Or even give me answers about!! Never ever do I recommend this you cannot call them. Even chatting with someone takes an hour.

Missed ride fees. I traveled for the first time to Austin, TX to visit friends, but due to a death in the family, I needed a Lyft after coordinating a hotel. The Lyft app indicated to go the Main Terminal, Red 4. The Austin Airport has signs indicating where to go for ride shares, so I followed those since there was no one at the Information Desk in the baggage area. The pick up area based on the airport signs led had signs indicating letters of the alphabet. I sent text message to the driver to advise me to where to wait since the folks I asked outside didn’t know where to go either. Eventually, an airport shuttle driver told me to go to the parking garage and to ‘follow the yellow cones’. I saw a sign indicating that I was in the red garage and snapped a photo of the sign because the elevator only went to level 3. Eventually I found a another worker in the parking garage who told me to go to the second level and near the letter J. There were cones there for ride shares. On the pillars, there were red numbers for Lyft on one side and blue on the other side for Uber ride shares. Nothing indicated ‘main terminal’. I disputed the $5 fee for a missed ride since the driver Vitali never responded to my text messages. The Lyft app said it would refund me, but it would take 5-7 days, so it remains to be seen if I’ll actually be refunded. I think the refund should have been instantaneous.

Order process more confusing. I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.

Why can’t I communicate with an actual person or chat with someone for my issue. I’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it.

Lyfts Constantly Leaving Me Stranded. I have to use Lyft to get home from work at night and yesterday alone I was left stranded for 40 minutes while Lyft cycled through several different drivers. They would often cancel 10 minutes out, too, so I would think “hey they’re almost here, maybe this one isn’t going to let me down” only to be re-assigned to another driver 20+ minutes away. There’s no real way to get in contact with customer service either regarding the issue because I would have to report my current driver which isn’t fair to them since they haven’t cancelled on me (yet). I used to prefer taking Lyfts because the alternative was an overpriced taxi which would usually leave me stranded for long periods knowing that they could since I was dependent on them to get where I need to go. Now Lyft is beginning to do the very same. I’m disabled and a woman so public transit isn’t always an option, especially at night, but if this keeps up it might be my only option. That or I might have to switch to Uber, which is more expensive but also far more reliable. Frankly if I can’t cancel my Lyft after that mess without being charged a fee, I should at least get a credit on my account when the wait time exceeds the estimate given by Lyft, and/or when multiple Lyfts have cancelled leading to the wait time exceeding the estimated wait. Sadly based on the other reviews I’ve seen they won’t do that because they’d have to credit basically everyone’s accounts at this point.

DO NOTTTT get Lyft pink. Complete waste of money. I’ve been riding with Lyft for over 3 years now. Obviously if you already have dealt with Lyft, you know it’s absolutely terrible. I figured since I used Lyft so much, getting Lyft pink would be better since I use it for longer distances. Absolutely not. In fact, it just got worse after getting Lyft pink and I wish I was exaggerating. The service/app just got more and more disappointing. I was being left stranded way more often. My wait times got incredibly longer for rides. It has been too many times that Lyft will double the told wait time then cancel the order which is extremely inconvenient considering i use Lyft to get to and from work. And it’s crazy because on the map, there will be at least 8 cars minimum all surrounding me. But what really confuses me is how after waiting an hour plus sometimes and getting my order cancelled, I’ll replace my order and all of a sudden there’s a car headed my way in less than 5 minutes sometimes. Oh and god forbid youre a woman like me and get a driver at night that picks you up, cancels your ride and tries to take you to THEIR destination. Lyft will not care when you contact them and no you will not get your money back for the ride that never made it to your destination. Lyft takes advantage of the fact that people need convenient transportation and will let you suffer bc of the fact.

DISORGANIZED AND OVERPRICED!. I’ve always raves about Lyft’s customer service and the way they keep a pretty good rep (esp in comparison with Uber’s services) but their customer service has hit an all time low. Lately the Lyfts have been SUPER expensive. It takes me $17 to get to work and lately they’ve been charging $23-40+ for the same ride ?!! There’s been times recently where I order a Lyft and don’t receive one until 30 mins later. I could also have a driver 4 mins away and then receive a notification saying that the “driver canceled” when truly I believe they switched the driver to someone paying a bigger fare. After all, canceling but so many rides effects a driver’s commission and stand with the company. Then they’ll send me someone even further after the previous ride has been canceled! And don’t think about canceling the ride. One time I didn’t get a Lyft for about an hour then they finally assigned a driver that was 12 mins away!! I immediately canceled. Then they CHARGED ME $5 for cancelling!! Claiming that because the driver was already on their way and the $5 will be used as their “gas money”. So pathetic. Lyft has been SO MONEY HUNGRY lately it’s ridiculous. I’m no longer pleased with this service. I’m just using it until I finally get my car. Not pleased with this company anymore at all.

Disappointed. I have had Lyft for 3 years everything was fine really enjoy it never really had a issue until a couple of days ago I allowed my significant other to log into my account from his phone and it’s was good until the next day they made him do a mask verification which I thought was weird because he always had his mask he only forgot it about 3 times but that was it , I tried to order off my account again to get to work the next day but before It could completely book the ride it said they needed a little more info to verify it was it was me so I sent in my pay stub to see if they will accept it and they did but my account still currently keep asking the same thing after they had already told me I would be able to use it but I couldn’t I tried to go through costumer service couldn’t get any help to they sent over to someone higher and the problem supposed to be fix after talking to them too but no it nots so I just decided to send in my pay stub once again and it’s been approved but still doesn’t work so I’m very disappointed because I have 30$ worth of lyft cash and cant even get it back I very much disagree with that especially if they are going to have problems like this

No direct customer service communication. I have been a consistent daily customer for years. Lyft has turned their app to be not customer friendly at all. They should have at least more options buttons in the app in case something goes wrong. About 4 weeks ago I cancelled a ride because the driver whom they had literally just linked me with was 20’ minutes away and I was still charged an amount between $10-$12 approximately. About 2 weeks ago another driver literally cancelled the ride outside my house while I was walking out the door to meet them and I still had a couple of minutes waiting time. For that one I was charged $7-$8 approximately. There is literally no customer service to communicate complaints. Not to mention the times it takes the drivers forever to arrive; They may be “10 minutes away” for half an hour, resulting in work latenesses and significant hourly pay loss. It’s sad I still need Lyft on a daily basis because I can’t always catch the bus as most of their routes are still not fully back to normal ever since the covid crisis. The only good thing I can currently say about them is that most of their drivers are friendly. But if they don’t fix the customer service issue they’re eventually bound to have big problems with their customers in the future. Thank you for at least giving me a chance thank review. Sincerely, Zen

Absolutely Over It!. if i could give 0 star I would. DO NOT BOTHER WITH THIS APP! Uber cost more but less hassles. Ive been with Lyft for a few years. It was great at first but they have became carless about improving this app. they never have enough drivers so if you are running late dont call a lyft. they charge you for every little thing even if its the drivers fault. it will tell you be ready by a certain time and than by that time switch and add more time. it doesn’t tell a driver where to drop you off so a driver will get all the way to u and then pull off once he sees how far they gotta go. they charge u for two lyft if they didnt find u a ride in enough time. I AM OVER THIS APP! I HAVE BEEN LATE CONSTANTLY DUE TO COMPLICATIONS WITH THIS APP!!! and currently as Im sitting here it is giving me issues. i called a lyft at 7:20am. it said be ready by 7:45 which is when I start work. i live in Hollywood. there is MORE than enough drivers! as im waiting i look back at the app and my request is completely gone. now it says i wont get picked up until 8:16 and get to work at 8:33. so because this app constantly have issues from no drivers to the app crashing i am now 45 minutes late to work when i was originally on time and it happens to my coworkers as well. i am so over this app! no way i should have had to pay for another ride if i already paid for one snd the app removed my request.

Denying rides/ too many temporary holds at once. I recently have been experiencing so many people denying my rides. It’s infuriating that happens so frequently, the driver might be dropping someone down the block and THEN canceles my ride. I do not know why they take the ride just to cancel it at the last very time when I have waited almost 13 minutes and then the waiting starts again to experience it all over again. I lose time and I get the sensation to be lied. On other negative review. Temporary holds are getting out of hand. Today, I was charged a temporary hold of $20 broken down in two times. I did not have enough founds to go back home tonight and Lyft did not let me book a ride. Their temporary holds was the cause of me having less than the rate a normal ride is. I should be able to still gamble with that money taken from The temporary hold since “ they say , they’re not taking it but putting back in a week” but still is money I cannot use to book a ride of their own app. UBER saved my night, I do not how but the app said I could take a ride “ on them “ for being a loyal customer, I really really felt appreciated. I had to pay later but I cannot believe how Lyft has been so disloyal, unpleasant, and just nasty greedy and not once has truly rewarded me in any way. I will try to avoid as much as I possibly can to never be using Lyft services or to put my trust or depend on them.

Got reported for violating COVID health policies. Even though I’ve worn a mask every ride. There seemed to be no way to dispute this and nobodies gotten back to me about removing the violation? When I asked about it all they said is thanks for letting us know, and just sent me the guidelines again. I don’t know why I was reported, or by who, and whether or not this affects my rider rating. I don’t like being wrongly accused of being an inconsiderate person who can’t follow simple rules... I’ve had several drivers that didn’t put a mask on until I was in the car and they saw me wearing one, yet I don’t report them. Also, drivers in NY seem to never wait when you need an extra minute to get to your car. I’ll be walking out the door of the hotel when it says they arrived and I see them driving away already even though it says they will depart in 5 minutes, then I have to wait another 5-10 minutes for the next guy to show up. Sometimes I’m outside waiting and it says they’re here but they aren’t and then it switches me to a different driver that I have to wait for. All of these are simple issues but I’ve started to get annoyed with this app to the point of typing this long review because I have nothing else to do.

Drivers lazy. I live in a secured gated apt. Complex out of all the rides I’ve had only one driver actually take the time to do what everyone else does and look my name up in the security box so it will ring my phone. That is the only way I can buzz a car into the complex. I am crippled, on a very fixed income and unfortunately do not have the physical body to walk all the way from back to the front of complex to meet them. Nor do I have extra money to pay for rides I didn’t take ;which is what they do sit at the gate for 3 or 4 min. say “ I didn’t show up “ and I get charged ! I have told Lyft ,given instructions over and over however it constantly happens. Might I say never have they given my money back either. I have had worried strangers go to the front and let them in after seeing me in tremendous pain waiting for the drivers but on many occasions I am alone without a way for help. I was told today they can not read our messages?!! This is terrible , taking advantage of handicapped individuals like this. I am a great patron, enjoy the time out but feel this problem should be handled because no other drivers or delivery service seem to not be able to find a name in the security box or does anybody else charge for their error. If I could change the entire community rules on gate entrance I would but it seems to work for everyone other then Lyft drivers. Thank you for understanding Luana McDonald

Rip off!. Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!

Don’t trust current location.. Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.

Bad drivers are ruining your app. I’ve had this happen on multiple occasions, but this time is the worst. Drivers are running multiple driving apps at a time to “line up” their next ride. Unfortunately, this takes away from the major advantage of using an app ride service in the first place: the ability to track your driver & see a relatively accurate ETA. This morning I ordered a Lyft & it said my driver was 7 minutes away & did not have any notification that they were finishing another trip. Yet, the driver chose to make a 45 minute detour around me, and then cancel my ride. After the first 30 minutes of waiting & becoming anxious about being late, I opened Uber to see if there was a different driver nearby. Guess who accepted my ride? THE SAME PERSON THAT WAS SUPPOSED TO BE PICKING ME UP! Absolutely frustrating that there’s no way to report a driver if your ride hasn’t yet started. Yet, this driver somehow has a 5.0 rating with over 2000 rides. So meanwhile, they are raking in the benefits of being a “top performing employee” while actually ruining your reputation. I thought Lyft was a good idea because it’s a little cheaper than Uber, but the risk isn’t worth it

Fraud. I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers

A Quick Ride To Auto Repair. This morning, I was in need for transportation to a local auto repair shop. My car, suddenly died at the gas pump after filling up with gas. I was preparing to go to my granddaughter’s high school graduation. Ran errands all day and with no warning car didn’t start. Enough of that though. This morning I needed a Lyft to go to the repair shop. I was assigned a driver and in less than 5 minutes she had arrived. My driver, Amanda greeted me with the most radiant smile and warm spirit. Car was clean and comfortable. What made the ride exceptionally different is that I have had tons of ride from people of many backgrounds and genders but none as amazing as this young lady. She was so warm that I end up talking endlessly to her about things that I have only spoken about to friends and family. Fact is, I’m not a talker especially with people I do not know. Amanda is the exception and I can’t help but believe she is exceptionally kind, warm and attentive to all the people she meets. Kudos to Amanda for preserving my faith in the human factor. For as much as we can be divided, the world would be a much better place with more people like this young lady. Salute Amanda~

STOP USING LYFT ALL TOGETHER. I have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾‍♀️NEVER USING LYFT AGAIN

Cheaper and better than their competition that rhymes with shuber. Remember that time during the pandemic when another ride share app in competition with Lyft that rhymes with shuber tried taking over the rideshare business and tried turning it into a monopoly because they bribed their drivers to accept more trips with them instead of Lyft and then didn’t even come thru on their promises of the sign on bonuses, Covid pay, etc etc when it boiled down to it? And on top of that didnt even offer a cheaper “wait and save” alternative when the “pool” feature could no longer be used anymore due to Covid? Well now Lyft has the last laugh because in my neighborhood, no one uses anything BUT Lyft. Give me one reason to use shuber anymore. There is none. Lyft actually offers wait and save rides (where you usually never have to wait the full 25 minutes, I’ll click wait and save and still have a driver one minute away sometimes a little over 5 mins at the most) plus Lyft didn’t take away their new rider promos unlike their competition, cause they care about their people and riders (just by doing a little more) and are less greedy. I WOULD like if there were more rideshare apps than 2 to choose from within northern New Jersey, (other than the super local ones only available in select cities directly across from nyc like Jersey city and Hoboken.) but my pick will always be Lyft.. until I build my own rideshare app. ;) lol

Love the app it’s convenient, fast & easy on the pockets but... Lyft is my “go-too” app now that my car is under maintenance, I have tried Uber and the prices are a bit higher and not that nice of an app to deal with. The only problem I have with Lyft so far is the technical issues with either losing service/connection or ending rides mid route and making you purchase an entire new ride without refund & the driver refused to finish the ride until the app loaded (mine you I was already half way to my destination no where near my home in a sketchy bad neighborhood downtown Stockton) I begged for him not to just leave me on the side of the road that I would have no one to call & my phone was about to die! I finally talked him into going to an atm so I could pay him extra not to have me stranded it costed me 20$ cash and I had already paid 15$ for a ROUND trip to get back home and it was odd that the moment I tipped him a generous amount that the app all of a sudden “ended ride” so I was out over 30 something bucks just to get maybe 3 miles from my home in 112 degree weather. Other then that horrible experience last week this new driver I got was amazing so I might just keep this app!

App 100%; drivers 75%. I’ve had good experiences throughout my time using Lyft. The one time I didn’t was on New Year’s Eve/ New Year’s Morning. Now while most passengers agree we don’t want to cause trouble or a mess for our driver, sometimes this is unavoidable. When I brought my coworker onto our Lyft to get us home safely my coworker puked OUTSIDE the car. Very little mess inside to clean. I can respect being upset. But when he took pictures of the mess BEFORE I cleaned his door on the outside and sent it to a Lyft to charge me $150 even AFTER I apologized. That pisses me off. Especially when he says and I quote, “I have to take my kids somewhere tomorrow” now I don’t hold it against the driver for feeling that way, but my response holds. “Why are you driving to take drunk people home then?!” We got into a shoring match (which I admit could have been more mature about-but I was drunk; what was the driver’s excuse?) he drove away after I said “buh-bye”, at least 5 times. I accept my part of the blame for my drunken coworker, even if $150 isn’t fair AFTER I cleaned. BUT, where is the driver’s responsibility for being professional (which he wasn’t) and understanding on a busy drunken night? There was none. Perhaps I should have driven home drunk with my coworker….

Estimated time is a lie. I’m late to work everyday using Lyft because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon as it’s my turn after waiting ten minutes they cancel and now I have to wait another ten minutes. The prices change every thirty freaking seconds! I only ride with Lyft because they’re cheaper than Uber but with the constant price changes and everything I go through that’s probably not even true any more. I’d probably get to work quicker on the bus! The drivers for whatever reason never actually pull up to my location either. Majority of the time they are out on the street outside my house or at the other entrance to my job and for some reason think IM supposed to walk the rest of the way to them! No! I also NEVER get notifications that I even have a driver. I have to constantly check my phone to see if they finally got me someone and how long I supposedly have until they get here. They have 3 different timings which are all a scam because the driver won’t be there in the time said. I sometimes pick the 15 minute wait so I can finish getting myself together. The driver will then get picked and be coming in 5, because there was never any wait they just wanted to see if they can scam you out the extra money.

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It’s good value but Lyft needs its own messager. It’s good value. But when the driver tried to contact us he couldn’t. We only have wifi. There was no way to call or message

Difficult to contact. Generally a good service. However even on the Lyft website, there appears to be no way indicated to speak to a real person (!), or even an email or other field to leave a constructive suggestion. As usual / in most situations, "it's all about communication." Usually using Lyft in USA. But I would also like the service to be available in Australia.

Quick. Arrived within 5 mins of booking. Very nice clean Jeep. Very courteous. Thanks - tourist from Sydney Australia

On time, reasonable rate, clean car and friendly driver.. Will book my next trip with Lyft again.👍

Customer service is a joke. My ride broke down on the freeway on the way to the airport to catch an international flight, which as you can imagine, was very stressful, dangerous, and difficult to link up with a second driver to take us the rest of the way. The drivers were amazing but customer service were a joke, and gave me a refund for 50c. Will never use again, Uber is much better and more helpful in times of trouble.

Lyft. Just got totally ripped off by Uber in Miami on a scheduled drive to the airport, cost $173, so decided to use Lyft for the first time. Excellent service, and much cheaper than Uber, will be using Lyft whilst I Am in LA.

Aussie approved!. Also an Aussie who traveled to the states for a holiday. Much better than Uber! Thank you for giving them the competition. Glad it’s in the Australian store.

Worst one. Loads so slow, can’t even change location to aus 🤦🏽‍♀️ deleted after 5mins couldn’t figure it out and so inconvenient

UI is broken at LAX. The button that says “I’m at the pickup area” after you catch the shuffle to the Lyft area is broken.

My first time. This has been my first trip and I can't rate this app highly enough . Easy to use , efficient in its location finder & the driver very friendly and helpful .

Can’t register in the app. For some reason it won’t accept my mobile to start the registration process. Did you guys test the Australian market?

Leah. First Lyft ride ever & first time in LA. Driver was so friendly and provided some great info on Dodgers and on the stadium. Really safe, fast and enjoyable trip

My rides. My experiences have been great 3 trips all great people with info when asked and happy to share I am very impressed also my wife is very happy

Thank you. We are visiting from Australia, there is 5 of us.. Lyft has made getting around so easy we appreciate it thanks so much.

First time user. First time user of Lyft. Loved it!

Service. Coming from Australia and not having Lyft, I found this service fantastic. Both rides have been pleasant and cheap. Love the system. Our first driver Eric was unbelievable

Way Better than Uber. Friendly safe drivers and clean vehicles

Tried Lyft for first time. Exceeded our expectations. Google maps seem to provide better routes and a faster trip. Cars and drivers friendly and clean.

Ridesharing. Would be cool if you could split rides between friends

Best app in the city. I use Lyft all the time. I love the efficiency and friendly drivers. What I have found recently though is the driver is somewhere different to the location I’ve been told to walk towards. Causing confusion and sometimes no show charges.

Not for Australia. Literally is the point of making it so I’m able to download this app when it’s not even available in country/location for use???

Great service. Thanks for quick response. It’s our first time using Lyft. Service was great!

Horrible system design - not reliable!!. Booked a Lyft in advance, it made me pay on the spot, everything worked well. Then, a minute before the plan ride, Lyft notifies me that “there was something wrong with my payement” and cancels, leaving me completely stranded!!! Why the hell would a system that people need to rely on be designed that way!!?!

Timeliness. Although it’s sometimes a mad dash to meet our driver it’s always a joy to get in and be driven home.

Terrible Safety Issues & Customer Service Responses. My friend and I had 2 very concerning situations happen to us in the space of a week while using Lyft overseas; both times we received dismal responses from the customer service team. We were travelling in a Lyft where the entire side back window exploded on us whilst driving down the highway—we received a $5 credit as compensation and that was it. The next incident involved us reporting a suspicious car that we travelled in, where the smell of blood was very strong, lots and lots of air fresheners had been strewn across the inside of the car and we could hear the sound of something rolling around in the boot (trunk) of the car. I reported this as my friend and I were both frightened and wanted to make sure there was not a malevolent situation afoot. I received no response or any attempt of a follow up after being told to send screenshots of the driver and the trip route; this incident occurred over a week ago. These incidents are not the fault of the Lyft service itself, but the customer service team’s responses (or lack thereof) have cemented my opinion of Lyft’s quality and safety policies and procedures. I will not being using this service again.

Great for holidays. I used this app with Aussie phone and a US sim while on holidays recently. Much cheaper than Uber in the city I was in. Please stay in the Aussie App Store as it is virtually impossible to shift app stores (you need to lose all credits ($) on your account to shift)

NOT AVAILABLE IN AUSTRALIA. I also went through the whole startup process just to find out that I actually can’t use it. I wonder why the app can’t notify you when you enter your address? Disappointed :(

Not fully functional. Couldnt cancel a booking. Cancel button not working. Then when driver went to wrong location got charged $8 for the faulty app!

Rip Off in NYC. Drivers manipulate surge in the city just like Uber drivers. Tried using it and couldn’t get a driver to pick me up, they kept playing the surge game. They would accept a job and just wait and not move. WHAT I DID DO WAS GET A CAB AND IT WORKED OUT CHEAPER EVERY SINGLE TIME (10+) sometimes by 30%. Don’t believe me try it. In NYC cabs are a cheaper option.

Waste of time. I spent 10 minutes entering all my details including credit card only to find out it is not available in my country. When it starts you should be told this before wasting you time setting up an account. Uber is available in Brisbane Australia. Lyft is just a time thief.

Great Hope it comes to Australia!. I am so glad Lyft was smart and sent me an email which allowed me to change country post codes for my credit card when I had some trouble signing up. It’s a great app. Very easy to use and efficient. The rides are much better priced than Uber in Australia. And also option of shared ride too.

Lyft is great. I’m from Australia Lyft is easy reliable and hassle free! Keeps you updated via sms all the way 👍🏼

Very nice driver. One of the best drive so far

Thank you so much!. Aussie on tour thank you so much for just being you mate ❤️

Waste of time.. Just downloaded the app from the Australian App Store. Went through all the signup process, gave all my personal details, then try and use the app and it’s not available in a small town like Sydney!!! Waste of my time. Back to Uber I guess.

The airport functionality is terrible. Theres no feedback mechanism to even complain about how bad the take a number thing at airports is. Its not the drivers fault i think so i didnt want to give them a bad review - but its super bad and unclear how long you end up waiting for a ride to get a connecting train elsewhere etc. missed mine despite more than half an hour built in for delays.

First timer. My first time to use this service. Very impressed. Friendly and informative driver

Lyft Review. The Lyft service is fantastic, the cars are always super clean, waiting time for pickup in any location, is very quick & only ever a couple of minutes top’s. Every driver we had had, was always polite & very friendly, great service & thouroughly recomend to everyone, 5 stars 👍👍🤓

Very bad experience. Driver lied about being there. I ordered a lift from Lewers St to Hawaii domestic airport. I was told that the driver whose his name was Scott I think and drove a Lexus I think was already in the front of the building. There were three of us there but we never saw the driver and his car. I even texted him to ask where he was. It was claimed that because I was a no-show (laughable really because I had to be at the airport asap and was waiting anxiously for my ride since I was running late). LYfT charged my credit card twice for the no-show fee. I had to look for a taxi to the airport. I wished I had ordered Uber instead of LYFT I do not recommend this for use b6 anyone. Their driver lied about being there and I was charged twice.

Can’t sign up using Australian mobile number.. Unable to use app. While it allows for an Australian number to register, it doesn’t accept Australian mobile numbers - both complete and with the first zero dropped.

Great experience. Lyft’s drivers are great, cars are very clean and new. Rate is good. First time in Canada and also first time using Lyft. Will recommend Lyft to my friends.

Ripped off. Your Lyft driver didn’t pick us up although we saw him he just drove off and charged our credit card We will not be getting anymore lifts until we are refunded the amount

David is the best. Couldn't have asked for a better driver, we became good mates along the way 😊

Great app. Easy to use and transparent. Highly recommend.

First time users. First time using lyft , was easy , and our driver was wonderful, and explained more about service etc would recommend

Poor Customer Service & Fraudulent Transactions. Use at your own risk. I signed up to Lyft back in March while visiting NYC and used their Citibike service. It was an easy and affordable way to get around NYC. However, after our trip, I noticed an unusual transaction for an amount quadruple the cost of a usual bike trip. I contacted customer service to enquire about the charge and it felt like pulling teeth just to get a reply to my emails - nearly a month worth of back and forth emails and I had to chase for a response many times. Today I woke up to three more fraudulent transactions. I am extremely upset and will never recommend Lyft.

Love your service. Can I please have a promo? X

Very Happy Customer. Excellent service, speedy friendly and always offering discounts to customers.

Why have I been charged 100% tip?. This is the very first time to use Lyft. The price shown on the app was $8.35 and did not say that I have to tip $5.00 at all. It is absolutely ridiculous for me to pay a fare of $5.00 and $3.35 for service and $5.00 for tip. I will ask my bank not to pay this tip.

Great Driver. Thanks Audriana you were wonderful! Hope we get you again soon.

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Damage fee. These guyz charged me 80$ because they were lying that i spilled something on the door during my ride but i remember pretty well that i wast drinking anything

Can’t register. Won’t let me sign in through Facebook and won’t accept my number.

Why driver first except and then cancel the ride I am very disappointed with this. You should work on this problem or it will reduce your customer

SO EXPENSIVE sadly theres no 0star. i look at this app and uber, the destination from pick up to drop this app charging me a lot than uber.. so i guess i rather use uber than this app.

😡. 🤬

Good. Awesome ride with drivers

Review. Why do you give 10% off promos and then up the price by $2-$3? Also we should be able to individually rate a driver, not just pick from a prepared menu of concerns. It limits the rider from explaining exactly what they want to say. I have complained before but Lyft doesn’t seem to care. I was ignored. At least with uber they are easily contactable.

Awful. Uber is so much better at least they arrive within the time stated not 20 min later

Worst app. Worst app Didn’t got free rides credit even after applying referral code.

Will never use lyft again. I was using lyft since 2 years and it was fine, but after updating lyft app, it automatically overcharged whenever I finish my ride. That’s totally unfair and never use lyft again👎

Can’t use Apple Pay, unusable and harvesting my data!. Booking a lyft for the first time, the app refused to accept Apple Pay (AFTER I verified the apple confirmation), and asked me to enter credit card info, which Lyft DOES NOT need (Apple Pay should be enough!). I entered my cc info because I had already come this far, then Lyft asked to scan my card, which it was completely unable to do because the number is faded. In the end, the app was unusable and won’t let me delete my “unusable” credit card info.

Worst customer service. App works decently and drivers are always pleasant but if any issues occur with the app or your ride it’s pretty much impossible to reach anyone and if you do they’re wholly unhelpful. They might offer you a $5 credit that expires in a week to appease you but that’s it. Better off using UBER, at least they somewhat seem to care about their riders.

Not reliable. Scheduled a pickup in 7 minutes, 10 minutes passes and it gives me a new driver 10 minutes out? Utter garbage

Rip off. Had it for a month, decent until I had to cancel a ride due to wait time, and they charged me for full trip.. deleted the app. At least Uber waves cancelation fees if the wait is too long, pretty awful

Love it, please make it available in Montreal.. I really enjoyed this app while I was staying in Toronto. I wish it's available in Montreal soon.

Unable to apply any promocode. The app doesn’t allow to apply any promocode on signup

Discrimination. Very disappointed. I had experience of discrimination by the driver during COVID-19 by not letting me get in the car just because I am Asian

Horrible app. A million times worse than Uber. The app freezes. It changes the drivers on you unexpectedly. It makes you wait a very long time for a driver. I would not recommend this app to anyone. It’s trash. Everything about it is trash.

Charge too much. You guys charged me lot rather than Uber also you guys instead of showing at the front deduct additional when I pay wrongly.

Good app. Good app

Not good 😡. It takes so long to find nearby driver

Worst support, extra charged. Avoid the use of this app. They have no support, charge for no reason, drivers have loopholes to fool around and charge extra

Ride split. Cannot split the fare. Don’t use this app unless you want to pay for everything.

January 28, 2019. Today I order an Lyft and I was transferred to a different driver every 5 mins my time was wasted I am not satisfied I was late to work and I regret using lyft today I’m very disappointed.

Bad business practices. Lyft is a sketchy company and they lack transparent pricing, using opaque tactics to get you to pay more. As far as I’m concerned, it’s easy enough for me to delete this app and never use it again because I’ve now had a couple cases where the quoted price has been significantly lower than the final price. I don’t want to have my credit card on file for a company with these kinds of unethical business practices.

Excellent customer service. Lyft is great- you guys are above and beyond. From now on I will only use Lyft for commuting

Driver not shown up. I was standing right at the Walmart entrance and called 3 times and driver said he is coming but never turned up. Sad thing is no show up fee is charged to customer sucks

Unreliable. Even though the service is a bit cheaper than others but they let you down when you need them and usually you have to wait extra time for drivers i had to wait 10 minutes for a driver in -30° weather and when the driver got close the ride was canceled so i had to wait another 10 mins in the freezing cold so not only i was late i was stuck in that weather I have been using both uber And Lyft but this made me change my mind about them since they are not RELIABLE

No show. Got billed for $5.65 cancellation fee. Two drivers couldn’t find the Marriott City Centre at the Rogers Centre. Almost missed a show. Not impressed!

good app. use my code DANY02991 to get up to $40 off on rides! might aswell save all the money you can (:

HORRIBLE WAIT TIMES. I am an essential worker right now I should not have to wait an hour longer at work because your company can’t seem to get their drivers and their drivers geographical location closer. So here I am giving you guys my money and I’ve been sitting here for the past hour waiting for a Lyft I called an hour ago HORRIBLE SERVICE quality over quantity. This is my first time using this app and I wouldn’t recommend it for the life of me.

Waiting for response. I am still waiting on a return for an incident that happened on my Lyft trip of being dropped off in an unsafe environment! Will not be using app anymore!!!

Jeet k. Awesome trip in Lyft

Wrong pickup and too many drivers still on ride. I’ve add such bad experience lately with Lyft, the app can’t seem to be able to locate me and even when it does, it sends me elsewhere for pickup without giving me a choice. I use the app when traveling so I mostly don’t know where I am, I don’t need to app to make me move also. Another thing and it’s more about the drivers, had to cancel 4 times today in a row because the drives keep accepting while still on another call, ended up wasting almost 30 minutes for drivers that either didn’t arrived or were way too slow.

Awful customer service. Trying to submit a complaint outside of their predefined flow is impossible. Everything is the drivers fault

Unexpected Driver Changes. The Lyft service should be for convenience, speed and safety especially during times of COVID-19 health crises but instead it makes you late, unsafe and annoyed constantly. The drivers don’t drive with urgency to get you where you’re going on time, the app constantly changes your drivers making you even more late n when they do arrive they cough and sneeze without a care in the world. You’re better off taking an UBER or just taking the bus. I don’t recommend you use this app

Why too expensive from LGA to Paramus at 9:20pm?. $81 is too expensive and I will have sleepless night tonight. While going to LGA at 6pm it is $52 and now no traffic still charged $81 - I will find another transit from now onwards as there is no reason for charging more

Use Uber, the Lyft developers lack brains. Many of the reviews here are focused on bad experiences with specific drivers. What Lyft won’t tell you is how awful their app actually is. At the time of writing, the Lyft app is riddled with numerous breaking bugs that come up in the worst situations. The code-monkeys tasked with designing this awful application are clearly not being fed enough bananas. You won’t notice it if you follow the exact “happy path” this app was clearly designed for, but once you stray and mis-click a button, it is game over. Having taken hundreds of Uber trips, and dozens of Lyft rides, the quality difference is staggering. As much as Lyft likes to preach their culture, maybe they should focus on building a quality product first.

Drivers. There drivers in Canada are really picky on who they pick I’ve even got some people accepting my ride to see where I’m going then just cancel I hate how they don’t get penalized for any of that.

Trash. Absolutely trash! Drivers cancel at no consequence, they automatically connect you with another driver and wait again for 10 to 20 minutes again! I’ve been late to every appointment I’ve used them for and that’s with a 1 hour cushion window! Trash

Wait time. Waiting time is way to long

Neat riding sharing experience. Had a great time using Lyft for the first time on a work trip to the states. The prices were often cheaper than Uber and every driver we met was amazing. I even got free credits towards rides upon signing up. As far as the rating goes, there are 2 reasons I’m giving it 3 stars instead of 5. One is because only recently (months after I used Lyft) I discovered that every time I cancelled a ride I was charged $1. I was not aware of a cancellation fee as it was not communicated upon signing up or confirmed before I cancelled a ride - which is very poor disclosure. And the second reason is more than once, after accepting a ride and already being in the car the app kicked us out of that ride because it found a closer one.. which doesn’t make sense seeing as we were already IN the ride we accepted so the individual driving us was forced to let us go because they wouldn’t be recognized for the ride. Other than than the overall experience was great.

Switch to uber. Lyft is ridiculous my driver was clearly drunk and was driving so carelessly. I msged them to inform them. There only response was you should’ve gotten out of the car. I was on the highway. They wanted me to get out on the side of the road? Lyft doesn’t care about you. Only your money. Please use uber they actually care about customer service.

Very unreliable drivers and Platform. Drivers will often not be able to find you. Map will often be inaccurate. It’s an ok service if you don’t have to be anywhere.

You can’t delete your payment info once you’ve entered it. WARNING: you can’t remove your credit card information once you’ve inputted it on your account!! Even if you deactivate your account, they still keep your information!

Impossible to redeem $15 welcome gift. I used Lyft for first time. While using Google Maps to find a public transport to my destination, Lyft offered me a $15 welcome gift to credit towards my first ride. So clicked in the link and it couldn’t open the landing page. So I have to manually download the app from Apple store. When I confirmed my first ride, there was no place to redeem the code GMAPSCA that the offered not did Lyft subtracted that amount from my check. So I was very disappointed with Lyft. Bad customer service and horrible first impression. Better keep using Uber

Can't use in Canada with iOS 9?. Pretty insane that you can't update to the new version (the version required to use the app in Canada) unless you are on iOS 10 or higher. Looks like Uber will continue getting my business, hopefully their prices will go down with Lyft's arrival.

Ruined.. Every time I try to request a ride no one is available and it takes up to an hour to get someone!!! This service is ridiculous and you guys shouldn’t be running if your not thinking about your customers. Not only does it take 20+ minutes to find an actual ride but if you decide that’s way too long and you could bus/ walk faster to your destination THEN RIDE you get charged $5 straight from your account. Outrageous.

Lyft is cool, but the app is draining my battery. The app is cool and the system works great, but it drains my battery so much. Don’t know if I’ll continue to use it.

The Route. The routes are really pathetic. Just to 500m you guys give a 10 mine route. Its just waste of time and resources.

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Bye Lyft!. App told me driver would be there in 2 minutes. Didn’t show up for at least 10. The ride cost $30 for a 7 mile ride. My destination was pretty much a straight line east. My estimated time of arrival at my destination was about 25 minutes according to the app. Driver tells me he has to pick someone up. Fine. Next thing I know, we’re headed north. Way way up north. Before long we are on a highway. Now we’ve traveled the same distance that should have gotten me home by now. I end up taking the grand tour of the Bronx which is no where near where I live. I live in Queens. The driver is then directed to take a major toll bridge to get into Queens. Finally 70 minutes after I ordered the Lyft I finally get dropped off at home. Oh and we never did pick up anyone. What a waste of time and money. Do I blame the driver? Absolutely not. It was the Lyft GPS that directed him to take the longest, most round-about route possible. When I reach out to customer service what do they do? Give me a $5 credit that expires within a week or so and scold me for picking a pooled ride. In a very condescending tone this service rep reminded me that the best way to avoid my experience was to order the deluxe ride next time. I’ve been using Lyft for over a year and always use it over Uber. That has now changed. I have deleted Lyft and will be giving Uber my business instead.

Not what it used to be (COVID-19 aside). Used this app for many many years to get my dad to work at 5am in the morning. It had its hiccups but always found a driver at least. Nowadays, you’ll be lucky if you even get a driver! (At any time for that matter!) A disclaimer always pops up saying “you may not get a ride” so what is even the point of patronizing your business then? I might as well scroll through my call list & see who can give me a ride if you’re gonna roll the dice like that. Multiple times there have been more than enough drivers in my area & for some reason they all keep dropping my ride so I ended up waiting for over an hour for someone to follow through. One time a driver was supposed to pick me up & drove right in front of my house & dropped it! Various times I’ve wanted to call a Lyft (when getting my car towed) & ended up calling my family to just come get me cause Lyft just had me sitting there all day & night. I use to uphold the idea that Lyft was better than Uber, but not anymore. I’ve downloaded the Uber app as of tonight. Called my first Uber at 4am & had no problem hitching a ride. I’d say “Do Better” but it’s likely y’all won’t. Also, give your drivers some actual incentives to WANT to work (especially during a Pandemic & Graveyard Hours).

UNSAFE DRIVER AND CANT REPORT???. I requested a ride today around 3pm and got a driver with the wrong plates. This made me feel so unsafe and I didn’t want to get in the car. I let him know I wasn’t comfortable because he had the wrong plates, and he claimed that they were just his temporary plates like it was a non-issue. I repeated that no, I didn’t feel comfortable with this. I cancelled the ride, and requested another Lyft, and the SAME guy kept accepting my ride. It wouldn’t give me a different driver, just this one shady car with WRONG PLATES! I felt extremely uncomfortable and ended up walking home, because again, kept getting same shady guy, even when I went for the more expensive rides. I don’t want to be matched with this person again, and it’s not in my ride history because the trip was cancelled! Passengers shouldn’t be feeling unsafe or dealing with this!!!! It ended up taking more than an hour of waiting and wasting my time, for a simple short trip, and instead I waited for a long time AND felt VERY UNSAFE when this guy shows up in a car with a different color and WRONG PLATES. This is basic safety we’re talking about!!! This is not ok!!! And the fact that I went to report and couldn’t because it’s not in my ride history is ridiculous because it was a bad experience!! And ITS DANGEROUS.

Might as well go to Urber. Honestly every rider has their own experiences so this is mine. I live in a brand new neighborhood that hasn’t quite made it on the gps yet so I understand it can get a little complicated. I make sure to leave a note or call the driver to let them know it’s the next neighborhood over and I even order my Lyft almost two hours before work just in case something happens you know? Well something happened. The driver Jogander read my pick up note and still didn’t follow it (annoying but understandable no harm done) so I call him and I’m literally on the phone for about five minutes explaining to him what to do (leave that neighborhood, take a right and just drive down till you see my neighborhood name. Simple right?) So he tells me he’s on his way and I’m waiting on this man not knowing nor getting a notification that he CANCELED and I was still charged a cancellation fee. So not only have I wasted time waiting for a ride that wasn’t even coming I’m also running late to work. I contact customer care and they refund me the fee but when I asked if they at least contact the driver or something for lying they hit me with the whole “well we refunded you isn’t that enough” bull crap. Honestly Lyft is still a type of job so employees need to be held accountable I’m going straight back to urber. It may cost me a few dollars more but they haven’t pulled this bs with me (yet).

Horrible customer service. I have been a loyal customer for over a year but they have been charging the incorrect card . I have put the card information in and they take it off my visa which I have already asked them not to and the app doesn’t let you remove a payment method, only add more. I have contacted their customer service 4 times and no response. You can’t call anyone, the only thing you can do when you have a problem is send a message. I want to speak with a real person but it seems like they only care about getting their money and have no interest if the customer is happy or not. I also was upset I ordered a ride the other day and it said 6 minutes but my 2 teenage girls had to wait in the cold for more than a half an hour and nothing was done about that either. The worst customer service I have experienced. I have worked in customer service and how they treat their customers, other companies would fire the employee on the spot. They need better management and to prioritize customer service . I will be switching to Uber because I have had enough! Sarah Fickett

HORRIBLE customer service. Normally I’m not one to leave reviews, and I’ve normally had decent experiences using Lyft over Uber. But after my recent experience I will never use Lyft again and will solely be sticking with Uber, which I advise everyone reading this to do as well. I was charged $45 for a trip that I never took. When contacting customer service to get the money back, they basically said “too bad, so sad” and that they couldn’t give me a refund. I explained and provided evidence as to how I never took the trip and how the drop off address doesn’t match my home address, however they still refused to refund me $45 for the trip. The whole entire time the customer service rep was basically blaming me for the issue. I even asked to speak with a manager who was just as useless. Now I’m down $45 for a ride I never once took. Since it was paid through PayPal they’re essentially telling me to dispute the charge through the merchant, therefore I’m basically at a dead end. Never again will I use this app nor will I tell my friends to use this over Uber. Absolute disgrace of a customer service experience all because of a company’s greed rather than valuing the customer experience. Avoid at all costs.

UNRELIABLE. I use Lyft to get to and from work. I absolutely despise using Lyft to get to work since it always makes me late even though I request it with plenty of time (an hour+ prior to my shift I live 13min away from my work). If I do get a driver dropping someone off near me they wait till they dropped them off and are “on their way to me” to cancel. So I wait 15+ min just for them to do that to me and reset my wait. Even if you’re waiting hours (most I’ve waited was 3hours but on average it’s 1.5 hours). You do not get a discount even though you’ve been waiting a while and requesting back to back since it resets every time you have to request one again. Also it doesn’t notify you if it’s no longer searching for a driver if you have the app in the backround (if you’re screen is off if you’re doing other things while waiting). It’s aggravating since I’m losing money and teetering on getting fired for Lyft making me late. One time I was 5hrs late to work (11hr shift) and ended up taking the bus (which takes 2hrs) to work after I was 3hrs late waiting for a driver (if I did get one they would cancel on me) which sucked because I work nights and the last bus doesn’t run that late so I had to walk 40min (its 3 buses to my job). I almost lost my job that day.

No CUSTOMER CARE, just rip off passengers & GO !. I have used LYFT off & on over a year now, originally they were my go to opposed to Uber because when I did have any issues w. a ride or driver I was always helped within a few hours (if that long). Lyft no longer has that human to human contact and sadly now I have received MULTIPLE (at least 8+) drivers who have PURPOSELY found ways to attempt to get paid through cancellation fees through this app. This was my last straw, I normally do not write reviews however I just witnessed my driver mark himself present in my location 2 mins prior to arriving then called him (because they never call you) and asked if it was an effort to get a cancellation fee for him to say un huh on the phone and cause me to be charged w. that exact fee .. which was more than the cost of the ride. Now I have to wait more than a day to receive that money back or contact my bank because Lyft no longer respects their consumer. SAVE YOUR TIME & YOUR MONEY! ! Find a ride sharing app that still has some sort of human contact or at least responses within an appropriate amount of time if their drivers are abusing their policies. They responded to this review and still haven’t responded to any of the 3 complaints I’ve had to file w. them in the past 2 weeks. 😭AGAIN, DO NOT USE THIS COMPANY FOR YOUR RIDE SHARING OR ONLINE RIDE REQUEST!

Disgusted by customer service. Totally love the concept of this app, I use Uber and Lyft all the time and usually do not have a problem. After this I will never use Lyft again... First I will start off by saying that it’s almost impossible to get into contact with their customer service. I tried to call at least 15 times and no answer. Me and my 4 other girlfriends used Lyft to get home one night and the Lyft driver took us to another address that wasn’t ours. We 100% put the correct address but for some reason his map took us somewhere else. We asked him to take us to the correct address (the one we paid for) and he told us we would have to repay for the ride from where we were to the address again ($30)... we asked him why if we put in the correct address and he said he didn’t know what happened but he wasn’t going to take us if we didn’t pay and asked us to get out of his car. HE LITERALLY STRANDED US IN THE MIDDLE OF NO WHERE AND LEFT. 5 girls, didn’t wait to see if anyone was coming to pick us up. Just left. Obviously we tried to get our money back for this ride because we did not receive the service we paid for... they did nothing but credit us $5 for the next ride. I AM ABSOLUTELY DISGUSTED by this customer service. What if something happen to us after being KICKED OUT of this car. I will never use Lyft again !!

Lyft at Ontario Airport, California. I flew into Ontario Airport on the pre midnight flight knowing I would get a Lyft ride once there. I scheduled Lyft on the concourse out... ,”your ride will be there in 15 minutes.” I was texted after midnight no one would be there, “try again later”. I tried 2 more times, upgrading to “Lyft Black and Black XL” knowing to pay more would change my situation. Both times after waiting 20 minutes, I was texted no one would be there, “try again later”. I found 2 taxi companies and called both waiting in the cold, the dark nearing 1 a.m. I called 3 times, and each times was told “they will be there...”. The other company hung up on me 3 times. Hilton Embassy Suites doesn’t have an airport shuttle anymore and Hertz doesn’t remain open 24/7 as they close 11 to 7 a.m. In desperation I called the hotel and told them I was walking alone in Ontario at 1:30 a.m. because NOBODY in Ontario city management thinks they need public transportation while they facilitate late night commuter jets to land at their airport. The hotel, personally requested, a taxi and I was picked up after waiting over 1 1/2 hours at terminal 2 curbside. I was furious, albeit saddened for the families with children that were not as fortunate. DON’T DO BUSINESS WITH THE CITY OF ONTARIO, IT’S AIRPORT, LYFT, ANY TAXI SERVICE OR NON-COURTESY HOTEL EMBASSY SUITES!

Worst Company Ever. I usually do not do this but this is a must. On Monday, yesterday, I caught a ride yesterday around 4:23 by a guy named Jean. He dropped me off at Toyota on W Tennessee St around 4:45. I noticed I had left my phone in the Lyft. I used my bf phone to try to message them by telling them I was using his phone. No response from Tyrone who told me to contact him with more concerns. I opened a chat with a young lady because my email was ignored. The young lady Patricia was her name, I was chatting with closed the chat . After 2 rejections I decided to log in . Guess what?? you need verify yourself with you phone.. How inconvenient right ?! So I call 3 times and I don’t get help from anybody... One lady tells me she doesn’t know how long it takes to be contacted. Another gentleman tells me you can contact Lost and Found they can only contact you after you contact them. 2 hrs later still no contact or phone. So I had to use the Find My IPhone (thank goodness for Apple) because Lyft couldn’t even do a simple task . I had to get a ride to go all the way to Eastfield trail just for the Lyft driver to pull my phone out his back pocket and admit to me he received Alerts about my phone! Now I’m wondering if he was going to steal it! I still haven’t heard anything from Lyft not an apology or anything! I WILL NEVER RIDE LYft AGAIN I don’t trust them or their drivers !!!

Unreliable. I am often very late to work because I’m a couple miles out of city limits and I will constantly have multiple drivers cancel on me before I can manage to get one to pick me up for work. I only use this app for getting back and forth to work and it is very unreliable due to the drivers in my area. Definitely need to weed out the terrible people that cancel rides when they are scheduled hours ahead of the pick up time. . There is no reason I should have more than 2 drivers cancel on me for being outside of the city limits by a few minutes. Absolutely ridiculous! Other than the bad drivers who cancel and make me late to work almost every day it’s a decent app. Easy to work and learn. Most drivers that come are very nice but they always say the same thing when I mention getting my rides canceled “ you honestly are out of the way “ that shouldn’t matter. Your job is to drive. I’ve had more than 5 drivers cancel on multiple occasions. Ridiculous. It happens almost every day. Rather I’m going to work or trying to go back home I often have to wait an additional 30 minutes to an hour just to get where I am trying to go. Very unfortunate. Please work on weeding out the bad drivers who can’t take a scheduled pick up. Please get this handled lyft.

Drivers can screw you, Lyft needs to allow you to request new drivers... Drivers can literally sit in there spot for what seems like hours when your waiting for a ride or even head the entire different direction! All the while Lyft still tells you the driver is 3 minutes away. After a 30 plus minute wait and multiple driver refreshes just let us request a new driver when they are obviously busy. It’s bogus when you have to take a $5 charge for someone who’s going to take 10 minutes to even leave the spot they are in. You’re nail biting every time you order one of these hoping you actually have a driver. My father had a situation where he scheduled a driver then come the next morning when the drivers supposed to arrive the app is looking for drivers and switching finally after about 15 minutes of a driver not moving. He missed his flight that day but I believe after contacting Lyft got credit towards his account. Cool they will do that but a $30 ride isn’t the price of a plane ticket. People aren’t dumb, we know when the driver Lyft selects isn’t coming within minutes. Just let us cancel without a charge if the driver isn’t coming in the timeframe you tell us. That’s it. Lyfts great otherwise but this issue is just boiling over from how many times I deal with it. Please please please find a fix to this Lyft!!!

The Worst. A few weeks ago I scheduled a Lyft to pick my daughter up to bring her to a friends house. What started out as what should have been a 10 minute wait turned out to be 45 minutes before Lyft said they couldn’t accommodate the ride. I sent in a complaint and received a text message to please give them another opportunity in the future. Yesterday I scheduled a Lyft to pick me up and bring me to LaGuardia airport at 1pm. At 12:50pm Lyft sent me an update that my driver would be a few minutes late. I checked the app and was given contact info for the driver. I called him and he told me he had just left Manhattan and was bringing someone to PA and then would be at my house afterwards. He’d arrive after my flight landed in South Carolina. Lyft has failed at every opportunity. The company has absolutely no clue of how to provide good customer service. Their communication skills have a lot to be desired. They’re offering much lower prices than Uber in an attempt to take business from them but can’t deliver. I have Lyft fails. Their drivers should just switch to Uber and be done with them.

WHY DOES IT KEEP STOPPING MY SEARCH. I’ve been using lyft for the past 2yrs as my main mode of transportation to and from work. I prefer it over Uber because of the lower membership cost but thats the only reason why. Lyft drivers have a habit of sitting for 5-10 mins when you finally get matched with a driver before they even consider moving in your direction or, more than likely, cancel the ride all together to make you wait an additional 15mins. I’ve never had this happen to me when using Uber and I don’t understand why lyft drivers are the only ones who do it. The lyft app also after awhile of waiting for a driver will cancel your ride and not send any kind of notification or even sound to alert you that they’ve stopped looking for a ride. Why would there not be an alert? Just because you couldn't find a driver at the moment doesn’t mean I still don’t need to go where I need to go. This is also never an issue I’ve ever had with Uber. I’m not sure if there’s anything you could do about your drivers wasting time but please fix that second issue. I really don’t see a reason to stop the search in the first place, but if it’s going to stop any kind of sound or notification or alert would be great.

Sayed, and why can you never “call” Lyft. Ok, I have been taking Lyft for some time now. I have a little over 100 rides with you, have spent hundreds of dollars . However, on Christmas Eve I had bought a 5x7 rug, (which I duly noted to the driver), and Sayed gets there sits in the car and tells me it will not fit. He never even tried, just refused my ride. He told me to call the company. That is impossible, there is no way to call Lyft and speak to a person. It was 40 degrees out and he just left me there. Then he had the audacity to charge me 5.00, I should have charged him . This is unacceptable. So, I had to wait for the app to do it’s thing and order another ride . The driver was very nice, his car was smaller and he got the rug into his trunk. Also, on 2 occasions, I have booked a ride in advance ( last night for this am) and it was not on my phone this am, so had to order another. Yes I confirmed and requested. Anyway, I always hear about promos, etc. why don’t you ever reward me for all the business I give you ?? That would be nice. Happy New Years DeDe See

Bad customer service. This driver sexual harassed me and I told Lyft and they did absolutely nothing about it. It’s unfortunate that they aren’t more proactive about things like this. As a woman it’s hard riding in cabs because often Men may be a little “too friendly” or ask a lot of uncomfortable questions. Which has happened. But this particular driver, Eric looked at me as he asked for a sexual favor in exchange for a ride. To top that off he stated that he was happy I was going far and told me that the further I go the more money he makes. Then he proceeded to talk about his romantic relationships which is extremely inappropriate. I was so uncomfortable. This guy made many remarks. I felt extremely uncomfortable and scared. Once I knew I was safe in my home I immediately called Lyft and cried to the representative over the phone explaining all that happened. He said someone would be in touch via email and that someone would also call. I never got an email or call back. I reached back out and did not get a response. To me, that’s the worst thing you can do. Is not respond to someone who has been harassed.

Steve Colorado 190XYQ. App is good and most drivers are too EXCEPT for Steve with the above Colorado license plate. For the second time in a month, the first on Uber and tonight with Lyft, he responds to the pick-up and then cancels at the pick-up when he finds out the ride is more than 5 minutes or outside of Breckenridge, CO. He is gaming the system to the detriment of other drivers and the frustration of customers. Because the vast majority are none the wiser, they don’t know to capture his name or have any way of seeing who just canceled their pickup leaving them standing at the curb. Because I had this experience with the same guy within the last month for an identical pick-up, the prior on Uber, I was suspicious when the a grey Caravan popped up this time so I did a screen capture in case it was the same guy. He is gaming both Lyft and Uber in exactly the same way. We’ve heard from other drivers who have heard similar stories of this guy from other customers. I implore you to take action and ban him from your service. I’m sure if you run the analytics you will find all of his trips are hyper local and he has an extraordinary cancel rate compared to other drivers.

Support is horrible USE UBER INSTEAD. The title speaks for itself. I had an issue while on my way to an airport, I tried to add a stop and Lyft ended up completely changing my destination instead. This issue on their technical side made me miss my flight costing me hundreds. Worst part is I got charged extra because the ride was longer, and the driver didn’t even take off right away because he wanted to make sure I got charged with additional time so he can get paid more even though I was rushing him because I was late for a flight!! what a scam! Not only that when I contacted supported they insisted it was my fault and they wouldn’t compensate me in the slightest! Then they proceeded to close the chat so I couldn’t even continue discussing my unsatisfactory experience. This was not my first technical issue nor the first time I experienced issues with their support. They simply don’t care for your experience, customer service is horrible. That’s something Uber has a big up on this app with. I hardly ever experience technical or glitches issues with Uber and if I have a problem they make sure it is resolved. Not just say it’s my fault case closed. Overall if you’re someone who travels a lot especially on business trips I wouldn’t count on Lyft for it and I wouldn’t count on the customer service to help you.

I MET AN ANGEL CALLED WENDY. Time is outmost thing that is taken seriously at my work place. I got into my car in the morning to leave for work, but unfortunately, my car won’t start. I don’t know what to do but took a Lyft to work. I called another Lyft to come back home and it was Wendy. As we chatted, I told her my morning experience. Wendy brought me home and turned off her App just to help me jumpstart my car. As if that was not enough, Wendy advise me to take the car to the mechanic and she followed me to the mechanic place to drop the car in case my car stopped on the way. We went and dropped the car in the evening. Wendy waited for me and brought me back home. Wendy refused any financial gift to me. She said, others helped me in my trouble time, I helped you for free. I have never met this kind of angel since I have been taking Lyft before I got my car (and still do whenever it is required). I got the message, “go do to others.” I thank God and Lyft for matching me with a good hearted woman this evening. If I would write a book, this story would be included. Thank you Lyft, thank you, Wendy. Many blessings to your life.

Lyft doesn’t care about its customers. I left my keys in a drivers car and he noticed my keys, and they sent out a email but I was in a movie so I don’t know anyone who read an email but I don’t think to check my email. So when I did notice my keys were missing I called the driver and he was currently doing a ride and he told me I could do it through the app but it will take a long time to get my keys to me so he told me that if he turns off his Lyft app, he can bring my keys as soon as his ride is over but ask me what I can do for him..I don’t know about anyone else but when someone asks that question that’s extremely inappropriate and it make me uncomfortable..when I called Lyft all they did was tell me that they would make sure that he doesn’t get paired up with me anymore..I don’t believe that’s enough. If he can say that to me, just imagine what he can say and do to another customer. Lyft is ridiculous and honestly even though Uber had a rough patch, they were active in fixing the problem so situations like these would not happen. I am disappointed and I will never use Lyft again.

Newark, NJ Lyft experience. I have had great experiences with Lyft which is why I still use the service. HOWEVER, this past weekend (Sept 1st-2nd), picking up from Newark Penn station changed that. None of the drivers shoulders up within the time the app stated. There were too many horrible drivers: poor attitudes, disrespectful, and not willing to follow the traffic light or the gps. Two drivers began cursing to show their anger—one because a light wouldn’t change fast enough, and he made a left turn on the red light with me and another passenger in the car (Viktor—LEKL70)! The other driver was cursing because she went to the wrong side to pick me up, disregarding where gps told her I was (Ufaefeea—K22KBY). She also was terribly rude, wouldn’t make an effort to come to me so I offered to walk to her and by the time I got to her, she hung up the phone and canceled the ride. Between 2:36PM and 2:55PM, I had 5 different driver changes/updates. Finally, Helen (U82-GZG) showed up and was a delight. Lyft, this is unacceptable. While there are taxis available and they are not better with price, [some of] their attitudes are and they are right there waiting.

Application issues.. For reference, this is a critique of the app itself, the drivers I have had were pleasant, efficient, and took the safety of everyone in high regard. As far as the app goes, in order to match one with a driver faster, it often matches riders with drivers more than 10 minutes away, and may or may not match them with a different rider who’s closer, while this is something designed by all ride sharing apps, with Lyft the issue is unpredictability, resulting in riders waiting longer or shorter than expected, and are at a higher risk of losing rides. Furthermore, less than their competition, Lyft does not update for traffic issue as well, trips that were expected to be 15 minutes can take 40 minutes due to traffic. The final point of interest is in regards to location pin, whatever services Lyft uses to show where a rider is located often are farther off, and doesn’t take into account road structure: these last few trips, drivers have shown me that they were directed to the back of my apartment building, near the woods located nearby. With all these on s day to day consistent usage over these past few months as I’ve used the app, I have decided to discontinue my usage of Lyft. I appreciate the courtesy of your drivers, and wish you success with your goal of providing service of your customers-Tom.

Glitchy. Some cities are “Lyft cities,” while others are “Uber cities.” It’s just a market you’ve got to understand and for which you’ve got to be prepared if you expect reliability. In Las Vegas, for example, my experience with Lyft was *far* superior to that of Uber. In Denver, Lyft was more predictable but had longer wait times. In Dallas, Uber was the way to go, hands down. Lyft is stepping it up in DFW, but I’m coming to realize it’s all about compensation (which makes perfect sense, as both corporations are riding the coattails of the “independent contractor” scheme)… As such, the cities where drivers are compensated better via one platform over the other will oftentimes determine which platform one must use in said area Current build takes attempts to launch before finally doing so. The issue may be correlated with the introduction of dark mode (finally!) as it doesn’t seem as persistent if set to light mode. Otherwise, more user-friendly UI when compared to Uber, though a less-predictable experience in most ways aside from pricing (i.e., Uber is far more volatile in pricing, but the experience is somewhat predictable and universal).

Obnoxious drivers. I’ve been using this app for a while and have had issues a handful of the time. The first time I experienced an issue was when I requested a Lyft and the driver didn’t bother to come to my location. He kept driving passed where I was and cancelled my trip afterwards. My ride was then picked up by two different drivers and the same thing happened. I’m guessing that was a glitch in the software that day. Today I ordered a Lyft shared saver. Context: I’m at the hospital and needed to get picked up. I walked all the way to the pickup location only to see the driver went to a location of his choosing and didn’t notify me. When I called him, he gave me attitude and told me to come to where he was. Mind you, that location was at the other corner of the hospital property. As I was 10ft from him, he cancelled my ride and drove off. I made sure to take a screenshot of where he was vs where the app told me to stand and his info. It’s too bad that we cannot rate drivers unless the ride is complete. I’d give this ride driver a 1 star if I could. A request to Lyft: please allow for reviews for drivers that pick up a ride regardless of if they’re fulfilled rides or not.

Drivers are allowed to set your items out!!. I had a really bad experience with a very rude driver!! I have never been treated so poorly in all my life like this man treated me. I been going back and forth with costumer service bc this man set my items out on the road and left then setting after he seen me in line about to check out and something went missing. I was unaware that I only had 5 mins even though he was being paid and I was 1 min late. Lyft loves to keep saying they aren’t responsible for items left in car I didn’t leave them he sat them out and they kept repeating that. So after talking it to Twitter they are now saying they will contact the driver which is just away to pacify me bc now claiming they can’t reach him when he works for them. I’ve also been told I should of called the police, After being left and it was about to poor down rain calling the police was the last thing on my mind and I didn’t even realize what was missing till I did make it home!! The man could have brought my items in but choose not 2 and that’s not right. Should be rules for situations like that. I was 1min late. I will not give up on this this happened on the 1st it’s now the 18th. I suggested that they call him bc his number is on the app and have not received another email. Back to Twitter!!

Future Rides. Have clear instructions and work flow for customers trying to schedule future rides. Honestly, it used to much easier to request a lyft for a future date. With the current home screen and user face, it’s hard to see the “schedule” touch point and doesn’t flow well at all. When I’m scheduling a future ride, I want to make that clear first thing, up front, immediately...not be lead on a scheme to accidentally request a ride for “right now” and have to pay cancellation charges. It makes lyft appear a bit shady. Uber has that title. Please revert to customer friendly, simple app services and not try to trick anyone into anything...I use lyft bc I trust it more than Uber. That trust has severely wavered with this recent update. Also a huge downfall: not having an immediately accessible service team. I needed help bc my app updated in the middle of scheduling my ride to the airport 24hrs in advance and, again, I could’t figure out how to request future ride in new update. It was imperative and down to the wire for me to request lyft and the time kept creeping forward (it wasn’t allowing me to request my trip any sooner than exactly 24hrs in advance somehow). I tried to talk to someone at lyft to no avail. I am a loyal customer and hope this message is heard! Otherwise back to old school taxis and I am your target market millenial!

Great experiences until....... I have been using Lyft for a long time, it’s my preferred ride share service. Never had any issues, until one day I left my phone in one of the rides I took. After about 2 minutes, I realized what had happened, and there is a way to contact the driver for lost items, so I tried that route. The driver did not answer, and I know that his phone was on the dashboard for GPS use because I was in the front seat. So obviously he saw I was calling. After countless calls, voicemails, texts, and messages sent to Lyft corporate through the website help center I received no response. I was finally able to reach the driver after a full day, and it was extremely sketchy. He answered the phone and did not say anything for about 20 seconds. He said that he did not see it and he would check again and be in touch. Never heard from him after that. After hours of trying to reach the help center by phone, I was told the Lost and Found team does not have a phone line they can be reached at, and to fill out the form on the help center website. I had already done that numerous times, so by now I’ve lost all hope. Lyft customer service is an absolute nightmare, and I would highly encourage anyone to use Uber as I know they are making strides to improve their customer service, which is more than I can say for Lyft itself. Avoid at all costs.

This app used to be great but won’t address mistakes they make. I have tried to speak with support from this app. They won’t accept responsibility for things such as overcharging your bank. They overcharged me 5.01 and granted it’s $5 not that big of a deal but had it been more maybe. I work at a wawa living check to check and keep very close tabs on my bank account. The staff support to this app just say I wasn’t overcharged even though I have sent several pictures showing it. They do not speak with you they text and blame you for anything wrong. The people running this app just deny everything. The only thing they say it’s my fault and refuse to talk to me through the support. They’ve hung up the support on this issue 3 times with me. I’m switching to Uber now so we’ll see how they do. But I do not recommend this company. They do not care about anything but their money. I get that everyone and everything makes mistakes but this is just wrong in my eyes. Take your chances if you want to but call me crazy I want to know that I trust who I’m riding with. This is absurd to me.

Drivers not picking up scheduled spot. I have had many instances lately (most recently last night) that drivers hit the button that indicates they are at my identified pick up spot and in reality they are not AND I am being charged wait time. This has become increasingly frustrating and in some instances when the driver wasn’t at the pick up and I called to question instead of trying to find me they just cancel my ride. This puts me at the end of the que and I have to wait AGAIN for a ride. The most recent ride that did this to me was last night when I scheduled a pickup and the driver (I only have his phone number because Lyft doesn’t leave me the information of drivers that cancel) couldn’t find my pickup location even though it was clear on the map where I was. He wasn't at the pick up location but hit the button indicating he was so I called and he kept telling me he couldn’t get to the pick up spot when in fact there many cars driving past me. I patiently waited and after I called him 2 times he canceled my ride. I had to get another Lyft and wait another 18 minutes- after I had already waited for 15 minutes. This is becoming common and will make me think twice before requesting a Lyft in the future- drivers can’t seem to read maps and understand directions.

Surcharges getting out of hand. I used to not mind using Lyft, but the surcharges are getting out of hand. I’m aware there are few drivers on the road, and part of it is due to the pandemic. But I’m also aware now that Lyft doesn’t pay their drivers that well which is HORRIBLE! How does a company not appropriately compensate their drivers who have to deal with all kinds of riders who may or may not be problematic? I’m not a driver myself, I’ve been using the app to just get to work, and my commute is only 10 minutes away from my home. Since I don’t have a car for various reasons, I’ve been using Lyft primarily to get to work on the small handful of days I need a ride. On average, my rides cost me between $9.99 to maybe $15 depending on the day, and if there’s a special event. But usually I preschedule hours in advance to save money, and time since it’s a short commute. But now, no matter what time of the day I schedule, the price is at least $20 and up. That’s a absurd. At this point, I might as well just take a taxi. $20 seems to be the base pay for a scheduled ride lately no matter if you see a wait, and save option for $12. The wait times, I understand considering how many drivers there are still driving. I will resort to other modes of travel at this point.

Nice Drivers, App UX Has declined. I’ve been using Lyft as my primary way to catch ride for several years now. The drivers are friendly, but I have been disappointed in the use experience of using the app more and more recently. It will give me estimates that are far understated in terms of the time it will take to get a pickup, and it will shift on a dime. And the map function for tracking our location, finishing a ride, etc lags a ton. I just got a new phone and everything is updated in terms of software, so I imagine this is a lack of quality on the developer side. Also, more recently the wait times for rides has increased. While I am aware there is a labor shortage, it is extremely frustrating to wait around for a ride for 10+ and then have the driver cancel from 5 minutes away, and then be told the next driver is 15 away, etc. This has made me let to several events, including work, when I had budgeted ample time to get to where I was going based on the app information. And what expectations can I have that the next driver doesn’t also cancel? Lyft runs these operations as private contractors and the customer service suffers greatly for the lack of accountability, which at the end of the day is Lucy’s responsibility.

Lyft charged me hundreds for rides I never took. Last weekend my wife and I grabbed four rides with Lyft for a total of about $60. Over the weekend however we started receiving more and more Lyft charges. We were charged over $650 for 22 rides. Now I’m not blaming Lyft about the possibility that someone scanned and stole my credit card numbers, but the ONLY false charges were for Lyft rides. The issue is that I opened a support request with Lyft, but they won’t even contact me back. Lyft does not offer text support or phone support. The only way to request support is to send an email. I received an auto response with a support request #, and I’ve emailed them almost daily to ask for someone to email, text or call me… but no one does. Every two days I get an automated generic email that says that “Our tech support team has reached out to you, but we haven’t heard from you. Reply to this message if you need assistance.” Well they’ve never responded to my request in any way other than that generic message, and I’ve replied to them almost daily asking them to call, email or text me. After more than $650 charges for rides I never took, I called my credit card co and cancelled the card and flagged the charges as fraud. But Lyft won’t even respond to my support request. Terrible customer service!

Lyft should give bonuses to their perfect drivers. I have used Lyft & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service. Now to Lyft. The drivers are incredibly polite & happy. They seem to enjoy working for the company but one thing I wish the company would do is have some sort of incentives for their drivers rather than just take their percentage and forget about the drivers. After all it’s the drivers using their vehicles, fuel, insurance & phones. The least Lyft can do is match the tips the drivers get or give 50% bonus on top of tips. Doing this will just motivate the drivers to maybe add bottled water, keep their cars more clean or even get more frequent washes. Lyft, invest into your assets from one business owner to another. If not you will just be another Uber when Tesla comes out with their ride share company. Constantly strive to be better or you will fall behind in the game because right now all you are is a online platform taking a percentage from drivers who knocked out local cab drivers.

Do not pass GO! Collect lyft!. Above all other ride services, I have to recommend Lyft! Prices are more reasonable, response is immediate and without a doubt, ALWAYS, within a reasonable time frame for pick up. I have rarely had a snore personality driving me from point A to point B. These people are kind, out going and all around cool. This is a service industry job. Please remember that. Whatever your reason for requiring a transport, remember that they are providing a needed service and while tipping isn’t required, I stress that you deliver it. They have NO set income and provide you with a convenience you can’t find through public transportation. Take care of those who take care of you. The universe reciprocates kindness in the least expected moments. Also, Uber is a money hungry monster. Lyft is a competitive career with so many people employing themselves through it. Remember remember remember! These people deserve a couple extra dollars for their hospitality. Be kind to others. Be true to others. Be grateful for your advances. And always share your love! Hope this was helpful and encouraging! If not, here’s a get out of jail free card. USE LYFT!

Getting cold feet. Hi, I’ve used Lyft ever since I was 15 years old. So I’ve been with Lyft for three years. Over the past year or so i noticed a change in how Lyft works. The main thing I noticed is how drivers decline picking me up after already accepted the ride. Today I’m gonna late for my shift at work due to this exact reason. I ordered my Lyft at 5:00 because my shift starts at 5:30. This gives my 25 minutes to get it work. Today was extremely different. When I ordered my usual Lyft it was on the way and I waiting for the person to arrive. But when the driver was 8 minutes he dropped me forcing me to order another that said it was 15 minutes away. This in turn forced me to wait 20 minutes and have to cancel my ride due to the fact that YOUR DRIVER canceled on me at the last second. This has happened to me more then I would like. I am an 18 year who is just trying to make ends meet and these Lyft incidents are not helping me at all. You guys need to fix this issue or give me and the people who are affected by this some type of credit . This is ridiculous and I will be deleting the app.

Dangerous scheduling algorithm | Horrible UX. I used Lyft after a long time to schedule a ride to the airport for a business trip. The evening before the flight, I scheduled to be picked up between 4:30-4:40 am the next morning. However, the next day at 4:30 am, there was no sign of any booking confirmation. I waited till 4:40 am and there was no activity in the app. Around 4:42 the app started to look for nearby drivers and it did that for another minute or so. I couldn’t wait any longer or I’d risk missing my flight. I had to cancel the booking, wake my wife up and have her drop me at the airport. The UI looks highly polished and pretty but the experience was nerve racking! I depend on Lyft to send me a ride at the time I want to start my journey. Instead it looks like I have to set a time for Lyft to start searching for a ride and it doesn’t make any sense. If it wasn’t for my wife help, I would’ve certainly missed my flight and it would have pretty bad consequences to the trip. I have lost trust in Lyft and I won’t be using it, especially for time-sensitive purposes until the booking process is fixed.

not up to date. I dont know whats going on with lyft but the map that they use for gps is not up to date or maybe its their software. I live in a city where there is 2 of the same streets in 2 different parts of town. so i get that part of the confusion but on my lyft app its says i am going to my correct location but on the drivers end it says im going across town. Thank God i have enough sense to double check and guide the driver to my correct location. And get this this is not the first time this has happened and yes i filed a complaint because the first incident was not pleasant. After not using the app for a while i decided i dont feel like taking the T home let me use lyft. They still did not solve this problem. And I know everyone in this area who uses them have this problem. I rather pay the extra money with Uber atleast they get the address correct ( which at one point they had the same problem but they corrected it). 2 stars from me and i will be deactivating lyft. so warning to everyone if you know where you going and you notice your not going in the right direction speak up.

Total ripoff of a company. I had to fly into Minneapolis for military training. There are three of us from my unit back home and since we flew and don’t have cars, we decided to ride together for dinner. Our hotel is on base and right next to the airport. Our lyft driver picked us up from the gate in which we walked to on a sidewalk the whole time wearing shoes we unpacked from our bags. The drive was fine, so I was courteous and gave a tip. About an hour later, I get an email that I was being charged a damage fee of $25. They claimed they had proof of damage as shown by pictures of mud in the floorboard of the vehicle. The pictures did show such, but what the pictures didn’t show was a time and date the pictures were taken. In the email it said the pictures were time and date stamped, but when I asked for them to send those to me, all I got was that the evidence was there. Also, the so-called evidence in the picture showed the mud being dry, which is hard to believe it could be from us if the pictures were taken immediately after we got out as stated. I asked to speak to a supervisor and wasn’t granted that request either. This company is garbage and I will be taking my business elsewhere. It’s such a shame to be taken advantage of simply because we are from out of town and people think the military just has money to waste! Don’t let this company rip you off people!

Lyft driver kicked me out of his car in a dangerous area. I used to think Lyft was safe. I mistyped an address, the difference between street versus avenue. I realized it was the wrong address. I asked if I could pay for a ride back to my apartment or to my destination. The driver said he couldn’t, because he had another ride scheduled. He made me get out of his car, in a sketchy industrial area of Oakland. I am a young, 5’ 2” woman. I called my parents while awaiting another Lyft because I feared for my safety, and thought “at least if something happens, they know where I am and can call the police.” Once I was safely in a new Lyft, still crying and having a panic attack, I reached out to Lyft support chat. They apologized for the issue. I asked what would be done about it. They said, “well they can’t cancel if they have another ride scheduled. He wasn’t lying to you.” I tell them I never claimed he was lying, but is it their policy to abandon customers in unsafe areas. They reply, “well he dropped you at his destination, he was literally doing his job.” “So Lyft doesn’t care if I get murdered, because that’s how your system works, great.” Only then did he say that they would talk to the driver, but by that point I had downloaded uber and let them know they had lost a customer. If you value your safety, don’t take Lyft.

Frustrated. I’m sick of this app and Uber!! This app needs more rules and regulations for the people that choose to be drivers. You guys need to make sure there are drivers at all hours of the day! Sometimes I can’t find a ride after work, I can’t help that I don’t own a car and the buses aren’t running. It’s unfair for your apps to take over and kinda replace the taxi business, but you’re lazy and the drivers are lazy and not driven to do this job at all. Life doesn’t stop, so neither should the drivers! It’ll be 7pm and I’ll wait 15min for a ride and then finally get one and it’s 30min away from me. That’s inconvenient for me and the driver! There should be drivers in all areas at all times. And you need to make sure that the driver is familiar with the city they’re in, sometimes drivers take forever getting to me because they don’t know they’re way around and call me for directions, I’m standing outside frustrated trying to guide them. And then because they’re confused they cancel! Now I’m charged for a ride I didn’t take! And you shouldn’t be a driver if you can’t speak English, or at least only pick of people that will understand you, because like I said, they get confused by the gps, but I can’t help you cause you don’t understand me! I might as well go back to calling a cab. At least I know they’re coming when I call, understand me, and know their way around the city.

Very rude and unsafe drivers. Driver didn’t finish the ride for me and forced me out of his car in heavy rain about 10 minutes away from my house. There was a very strong odor in the back seat where I was sitting. I nicely informed the driver that there is bad smell coming from the back seat just so he can take care for next passengers. He replied very rudely that I smell! I thought I didn’t hear him right so I said what do you mean? I didn’t say you smell, I just gave you a friendly feedback about your car. But he instead repeated what he said rudely and then asked me to shut up and instead lead him to my address! I got really offended by his action and didn’t feel safe at his car due to his aggression to the extent that I was about to call 911. I told him that my address is in your map and just follow the direction. He then asked me if I live in that area which I declined to answer. He then forced me out of his car in the heavy rain and incorrectly claimed that he has finished the ride. I was left stranded in the streets with luggage after having a very long flight. I am surprised Lyft allows such unsafe drivers to drive for it. I will probably stop using Lyft after this experience. They also don’t have direct customer service that could address emergencies like this and also very slow to get back to you! Yeah right! Mr Robot was available to be fair.

Before choosing this app you should know how awful the drivers are treated!. This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any difference...in my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.

Deceptive bait-and-switch “coupons”. I wanted to like Lyft, but the first time I opened the app I was offered a promotion for “first ride free” - but then after accepting the offer, I ended up being charged the full rate! Annoyed, I contacted support and was told that because I didn’t follow their specific, hidden sequence of taps and concealed dialogs within the app, that I hadn’t “properly” accepted their “free ride” offer. I was given a $10 credit for my next ride and was annoyed, but decided not to make a stink. Later, I took my second ride, and was shocked to discover that my $10 “credit” wasn’t applied. I contacted support again and was told this time that my credit had “expired” - within just a couple days of receiving it! And of course that wasn’t clear when I got it. The support person then quickly and very rudely closed the ticket and prevented any further discussion. Unbelievable! I never would have accepted being “bought off” with a “credit” that I likely wouldn’t even have a chance to use! All in all, they seem to be incredibly deceptive and dishonest, relying on so-called “dark patterns” to squeeze as much money as possible from their users, while dishonestly counting in fraudulent bait and switch style tactics to lure you in with false promises. Absolutely disgusting behavior, and not a company I would ever do business with.

First ride this morning. I had breakfast and set up my first ride with Lyft. The system told me who my driver would be and that he was 10 minutes away. I was watching his progress and it kept telling me he was finishing up with a previous ride. I saw that he turned south onto Hefner Parkway and heading south. The arrival time kept getting longer. 13, 15, 17 minutes then I noticed he had gotten onto I-44 and was heading east. I texted the driver and let him know that I had a 9:30 Dr appt and as it was after 9:00 were we going to make it. He told me that the ride he had gave him the wrong address. He kept getting farther and farther away. Needless to say I was growing very unhappy with Lyft and had never encountered any problems with Uber. I canceled the ride and placed another order. It was 9:10. The lady that picked my up helped to ease my frustrations and made the ride to the Dr very enjoyable. I do not understand why the first driver couldn’t have texted me and let me know there was problem so I could ask for another driver. It all ended all right and I wasn’t late to the appt, 9:28. If he had only texted me, it would have saved a lot of frustration. I have used Lyft 3-4 more times today and everything went like clockwork.

Really??. I ordered the lyft and was told to be outside within six minutes as per usual. Walked out and walked down a five acre driveway only to find out the lyft was not here but on the way. Got down to the road and mail box only to find out that the lyft wasn’t coming but another was on the way within nine minutes. Thirty minutes later I had to reorder another lyft due to the second one saying they were there at said location but not being there and I suppose they canceled!! This is ridiculous, I watched on the app both the first and second lyfts heading my way but never showing up and was never informed that the second canceled even though I was waiting at the mailbox ready to go! After ordering the Third lyft I was questioning if that one would show up at all!! Luckily it did and the driver David was exceptional but your apps lack of respect for the the customer and customers time has me questioning if I want to even suggest others using this app. I feel let down and slightly abused by this evenings lyft services besides the fact that David came to our rescue. Thanks for wasting everyone’s time tonight sincerely Ian! That was unexceptional and unacceptable!!

Cheap Rides for Drivers and Terrible Customer Service!!!. I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.

Chevy Malibu Plate #8EGB464. Hello, I am normally very satisfied with Lyft services. This evening after a long day at Disneyland my family had a bad experience with the driver of the Black Chevy Malibu (Plate #8EGB464). I believe her name was Ziza or Zizu. We walked over to the car and she was immediately very rude and short with me perhaps because we had some difficulty finding her car in the sea of other cars but even that only took an extra minute or two. It could also be that she did not approve of our family for some other personal problem she may have. After a brief interaction she told me I should call another car and drove off. I noticed later that she lied to your system and said I was not wearing a mask. All of my family members were wearing masks and do so religiously. I assume she wanted to mask her own cancellation so she could still profit from her poor service decision. This was a black eye for Lyft this evening. Please ensure my account is not billed for her bad service and her cancellation. I hope Lyft will ensure this driver is held accountable for non-compliance with local for-hire regulations and misuse of Lyft’s platform to report inaccurate information. Thank you.

Unreliable. I waited over 30 minutes for the driver to “complete a trip” on the way to pick me up...at this point, the car started very slowly heading in my direction, and the arrival time kept going up the closer the driver got to where they were supposed to turn to pick me up, but then they passed my location and continued on, appearing to have no intention whatsoever of picking me up. I decided since I’d now been waiting 45 minutes and could have had a taxi pick me up faster, that I would go ahead and cancel and find a ride through someone other than Lyft. This would have been my 3rd time using Lyft and the other two times were slightly sketchy, in terms of creepy drivers. But since I had a 10% discount for having a 5 Star rating, I wanted to use Lyft anyway. I can tolerate weirdness to an extent...but not showing up when they agreed to pick me up is a deal breaker. So now my discount has expired and evidently they did me a big favor by not charging a cancellation fee??? If anything, I think the driver should have to pay me if they accepted my ride and completely blew me off. Sorry but if I’m told my ride will be there in 10 minutes and 45 minutes later, the driver is passing my pickup point without slowing down or any indication they’re coming back, etc...yeah I will cancel and use Uber or a taxi. And I expect to never be charged for canceling for such a reason.

Need to Update Maps. Lyft seriously should think about updating their Maps on the app. In the area I live in there’s a lot of construction being done and the apartments I live in are somewhat new so whenever I schedule a Lyft I do it early enough to give a person time to get here because the drivers get lost a lot of the times. They tend to be an extra 10-20 minutes late on top of the 10 minute grace period that’s originally set even when I schedule things a day in advance because the app keeps taking them to a street THAT NO LONGER EXISTS but the Lyft Map shows that it still does. Then I have to give them directions to the destination I want to get to and help them out of the area I live in because again the map will take them all the way around town because they don’t recognize existing streets because they previously did not exist there. Lots of maps already exist showing these streets and blocking off the ones that are no longer here but my driver told me that she couldn’t use other ones while working because it won’t pay her… if you’re not gonna allow drivers to use other maps whilst working in Lyft then at least update them please or if you decide not to update them allow usage of other maps because I am not the only one with this issue 😂 Thank you