Lyft App Reviews

Lyft [Travel] App Description & Overview

What is lyft app? Get where you’re going with Lyft.

Whether you’re catching a flight, going out for the night, commuting to the office, or running errands in a rush, the Lyft app offers you multiple ways to get there.

EASY TO USE
Enter your destination. See your route and ride cost up front. Choose Priority Pickup to get going quick. Boom. Done. Simple

CHOOSE YOUR WHEELS
Choose from solo rides, Shared rides, Wait & Save, Priority Pickup, Bikes & Scooters, Lyft XL, Lyft Lux, Transit, or even Rentals.

AFFORDABLE RIDES
Our Wait & Save and Shared options help you get around for less. And you can find the fastest public transit routes, too.

* Lyft ride types may vary by region. Check the app to see what is available in your city.

Prices vary based on market condition.

By downloading the app, you agree to allow Lyft to collect your device's language settings.

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Lyft App Tips, Tricks, Cheats and Rules

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How to contact Lyft (Lyft, Inc.)?
Find this site the customer service details of Lyft. Besides contact details, the page also offers a brief overview of the digital toy company. https://appsupports.co/529379082/lyft/contact

Lyft Customer Service, Editor Notes:

Lyft Version 7.62.314 November 2022

Thanks for using Lyft! We update our app regularly to make your rides even better. Every update of our Lyft app includes improvements in speed and reliability, as well as bug fixes and performance improvements. As new features are released, we’ll highlight those for you in the app..

Lyft Comments & Reviews 2022

- Never riding Uber ever again!!!!!

Since switching to Lyft, I no longer have to worry about possible “accidental” charges, or charges that have to be disputed on a very regular basis. I haven’t had to wait 15-20 minutes for a driver that decides to pick up someone else, leaving me waiting for another car. Many of the Uber drivers I had were nice, but I unfortunately the longer, more expensive rides , the drivers were rude, had disgusting cars that always seemed to have some type of mechanical malfunction happening. Uber drivers will take the call, and then take the longest possible route, or just go the wrong way, and whenever I have tried to suggest something different because I know where I live, I’ve had drivers respond in unacceptable ways. They seem to think that what they are doing is a favor for the rider, to a degree it is but I am paying for the ride, and depending on the time of day, I have paid ridiculous amounts to literally go 4 miles. The Uber drivers will push your pick up time, so that you have to ride in “peak hours”. Uber also has issues with overcharging, charging for a service multiple times, and obviously does not pay its drivers enough. I had sworn off car services, until LYFT, it’s been great, the drivers have all been amazing, clean cars, the drivers pay attention to traffic and get you to your destination as quickly as possible, and drive very safely. RIDE LYFT!!!!! ❤️❤️

- Review of Thursday’s and today’s experience.

The driver I had on Thursday morning was exceptional she was everything you would want very friendly on time, and very personable. I would use her anytime. Today’s experience however left a lot to be desired; the original driver that was to pick me up, was not what I expected. If I could give you a little feedback in regards to your company. I would suggest that you ask the people that are signing up for your service if they have any sort of permanent disabilities that would hinder them getting to your car in a timely manner, or anything along those lines. I had knee surgery back in July and I’m still recuperating but I can move around without any kind of apparatus. I gave my flight number and the times it was expected in and obviously no one checks to make sure they’re on time. So we got in there in plenty of time, got my baggage, and then went outside. I was actually outside when she drove off. I received some sort of notice either from you or from her that she couldn’t wait any longer the flight times were between 140 and 150 I was outside at 1:53 and she drives off??? Telling me she can’t wait any longer. I tried calling her but the call would not be accepted by her. I then had to turn around and order another driver who was probably built one of the best drivers I’ve ever had. He gets 5 stars from me and is the only reason I would use you guys again. I have a background in customer service and this is where she is lacking.

- Constantly being left stranded

As a pregnant working mom, time is very important to me. I typically schedule my rides anywhere from 2hrs-24hrs before I need them. In the last week alone, I’ve had drivers cancel on me multiple times AFTER making me wait between 10-30 mins for the ride. And mind you, I SCHEDULED these rides way in advance. So not only am I getting picked up well past my latest estimated time of pick up, sometimes I can’t even find another ride AFTER being cancelled on. With my last scheduled ride, the woman waited 10 mins in one place after finishing her trip before mine, very obviously trying to force me to cancel. When I didn’t she drove within 2 mins of my location and then cancelled on me! I waited over 35 minutes just to be left stranded. There should be a way to report these drivers. I was left pregnant and alone outside after 10PM without another ride available to me. Normally I would just try to catch a bus, but it was so late that the buses weren’t even running. I ended up having to switch to Uber and “luckily” I was able to find one less than 20 min away but that meant I didn’t get home until an HOUR after I had scheduled a Lyft to pick me up. (I live only a 7 min drive from my pickup). This week alone has made me rethink using Lyft altogether because I have yet to run into these problems with Uber in the last 6 months.

- Contact for assistance

Sometimes issues arise basic clicking on choices provided can’t fix. I had an issues recently with a driver and cannot get in contact with anyone. A 25min drive took and hour and 9 mins. He accept the ride and it appear I was in the vehicle when I wasn’t for at least 8 mins. I called several times to get in contact with him but he kept dropping the call. I had no choice but to wait for him until he was finished doing whatever because I could see he drove off the premises. When he initially pulled up I saw him and I was about 10 feet from the car waving him down and he just turn away and kept going. He wasn’t following the directions on the Lyft app. I had to physically point out the directions to him even though he and I had the same directions on our phone screens. He kept speeding almost ran multiple lights. Several times he stopped the car past the line and past the lights even, the care was under the lights. We just needed up in the middle of the road. He seemed confused wasn’t paying attention. I wasn’t in any imminent danger. Even the app knew the trip was taking longer then normal but it gave an option on contact emergency only or if I was okay. Yes I was fine and wasn’t in any major danger but other options would have been good. Like to get a call from Lyft checking in if something seemed weird. Initially the ride was suppose to be $18 dollars and ended up being over $40. What am I suppose to do now? I here is the help?

- Missed ride fees

I traveled for the first time to Austin, TX to visit friends, but due to a death in the family, I needed a Lyft after coordinating a hotel. The Lyft app indicated to go the Main Terminal, Red 4. The Austin Airport has signs indicating where to go for ride shares, so I followed those since there was no one at the Information Desk in the baggage area. The pick up area based on the airport signs led had signs indicating letters of the alphabet. I sent text message to the driver to advise me to where to wait since the folks I asked outside didn’t know where to go either. Eventually, an airport shuttle driver told me to go to the parking garage and to ‘follow the yellow cones’. I saw a sign indicating that I was in the red garage and snapped a photo of the sign because the elevator only went to level 3. Eventually I found a another worker in the parking garage who told me to go to the second level and near the letter J. There were cones there for ride shares. On the pillars, there were red numbers for Lyft on one side and blue on the other side for Uber ride shares. Nothing indicated ‘main terminal’. I disputed the $5 fee for a missed ride since the driver Vitali never responded to my text messages. The Lyft app said it would refund me, but it would take 5-7 days, so it remains to be seen if I’ll actually be refunded. I think the refund should have been instantaneous.

- Lyfts Constantly Leaving Me Stranded

I have to use Lyft to get home from work at night and yesterday alone I was left stranded for 40 minutes while Lyft cycled through several different drivers. They would often cancel 10 minutes out, too, so I would think “hey they’re almost here, maybe this one isn’t going to let me down” only to be re-assigned to another driver 20+ minutes away. There’s no real way to get in contact with customer service either regarding the issue because I would have to report my current driver which isn’t fair to them since they haven’t cancelled on me (yet). I used to prefer taking Lyfts because the alternative was an overpriced taxi which would usually leave me stranded for long periods knowing that they could since I was dependent on them to get where I need to go. Now Lyft is beginning to do the very same. I’m disabled and a woman so public transit isn’t always an option, especially at night, but if this keeps up it might be my only option. That or I might have to switch to Uber, which is more expensive but also far more reliable. Frankly if I can’t cancel my Lyft after that mess without being charged a fee, I should at least get a credit on my account when the wait time exceeds the estimate given by Lyft, and/or when multiple Lyfts have cancelled leading to the wait time exceeding the estimated wait. Sadly based on the other reviews I’ve seen they won’t do that because they’d have to credit basically everyone’s accounts at this point.

- Drivers lazy

I live in a secured gated apt. Complex out of all the rides I’ve had only one driver actually take the time to do what everyone else does and look my name up in the security box so it will ring my phone. That is the only way I can buzz a car into the complex. I am crippled, on a very fixed income and unfortunately do not have the physical body to walk all the way from back to the front of complex to meet them. Nor do I have extra money to pay for rides I didn’t take ;which is what they do sit at the gate for 3 or 4 min. say “ I didn’t show up “ and I get charged ! I have told Lyft ,given instructions over and over however it constantly happens. Might I say never have they given my money back either. I have had worried strangers go to the front and let them in after seeing me in tremendous pain waiting for the drivers but on many occasions I am alone without a way for help. I was told today they can not read our messages?!! This is terrible , taking advantage of handicapped individuals like this. I am a great patron, enjoy the time out but feel this problem should be handled because no other drivers or delivery service seem to not be able to find a name in the security box or does anybody else charge for their error. If I could change the entire community rules on gate entrance I would but it seems to work for everyone other then Lyft drivers. Thank you for understanding Luana McDonald

- Got reported for violating COVID health policies

Even though I’ve worn a mask every ride. There seemed to be no way to dispute this and nobodies gotten back to me about removing the violation? When I asked about it all they said is thanks for letting us know, and just sent me the guidelines again. I don’t know why I was reported, or by who, and whether or not this affects my rider rating. I don’t like being wrongly accused of being an inconsiderate person who can’t follow simple rules... I’ve had several drivers that didn’t put a mask on until I was in the car and they saw me wearing one, yet I don’t report them. Also, drivers in NY seem to never wait when you need an extra minute to get to your car. I’ll be walking out the door of the hotel when it says they arrived and I see them driving away already even though it says they will depart in 5 minutes, then I have to wait another 5-10 minutes for the next guy to show up. Sometimes I’m outside waiting and it says they’re here but they aren’t and then it switches me to a different driver that I have to wait for. All of these are simple issues but I’ve started to get annoyed with this app to the point of typing this long review because I have nothing else to do.

- Unsafe routing and inaccurate wait times, condescending website.

I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force. Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so. Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.

- Couldn’t care about the customer any less

It’s hard to express just how terrible lyft is as an app. Their prices get insane, at points I’ve seen it as $15 a mile. “Prices are based on demand” or in other words, “we can get away with gouging you so we absolutely will.” Their estimate times are consistently wrong. The driver will take twice as long to get there as they state. It’s amazing that Uber can nail this estimate every time, yet Lyft hardly even reaches half way there. You’re not being particularly clever with trying to mislead your customers. And them being there in twice the time as estimated is if you’re lucky, because half the time the driver will wait until they’re almost to you then cancel. Yet another problem I’ve literally never had on Uber. Today I will be a half hour late to work thanks to it. Had I done that to the driver, I’d have been charged a fee. You owe me a half hour of pay. But then Again I am a customer, which Lyft has made abundantly clear is worthless to them. Not sure how you expect to stay in business when you are slower, less reliable, more expensive and have much worse customer service than Uber. Oh and they pay their drivers terribly compared to Uber. They literally don’t have a market advantage anywhere, so once a third app is launched, which is bound to happen, Lyft will be knocked out quickly. So if you want to pay double what a ride is worth while also being late to where you have to be, this is the app for you

- Very few drivers

I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.

- Drivers can get away with anything

I had a scheduled pickup that I had literally booked the day before and I got a driver that was about 15 minutes away and of course I’m fine with it because my scheduled pickup time was about 10 mins from then. So I wait a little bit and then I check the status of my ride and my driver ends up 20 minutes away and so I’m a bit confused how she got further from the location so I text her “Excuse me, where are you going?” No response. Now, my scheduled pickup time is behind and now I’m late for my activity. So, then she finally gets back on route and so I make sure to keep watching her progress over to my location and so she’s finally like 3 minutes away and all of a sudden, she cancels the ride. This is absolutely unacceptable. In total, I waited around for 30 minutes for what was supposed to be a 15 minute ride. And in the end, still never got picked up. Drivers should not be able to WILLINGLY take on rides and arrive near the location and have the option to cancel like that. Especially if it was scheduled the DAY BEFORE. There is also no way to report the drivers who cancel unfairly on the app. No support on incidents such as this whatsoever. Which leaves the driver off the hook and untouched. The drivers name was Briale and she was driving a Tesla. I hope the support team can find her and reprimand her for wasting my time and unfairly canceling when she was literally 3 minutes away from picking me up.

- Long Wait Times

Yesterday I requested a Lyft ride. The wait time showed 16 minutes on the app, but I waited 19 minutes without a ride. I watched the car as it got within 3 blocks of picking me up then it disappeared and another car was requested showing an 18 minute wait time. After waiting for 10 minutes and not seeing the car making much of a progress, I cancelled my request and made another request to pay more for a 5 minute wait time. It ended up being about 10 minutes. This has happened to me three of the last four Lyft requests where my first option got close to picking me up but then disappeared and waiting for another 15-20 minutes. On one of my recent requests last week, I had two cars cancel on me, both were close but got called to another Lyft customer in the last second leaving me with a 3rd car that was 16 minutes away. In total, I waited 49 minutes. That driver told me that it’s the system that makes those changes. I’ve watched my rides get so close to me, within blocks, after 15-20 minute wait times only to have them cancelled on me by the system. I wish there was a way to fix this. The drivers are always great. I appreciate them very much.

- Estimated time is a lie

I’m late to work everyday using Lyft because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon as it’s my turn after waiting ten minutes they cancel and now I have to wait another ten minutes. The prices change every thirty freaking seconds! I only ride with Lyft because they’re cheaper than Uber but with the constant price changes and everything I go through that’s probably not even true any more. I’d probably get to work quicker on the bus! The drivers for whatever reason never actually pull up to my location either. Majority of the time they are out on the street outside my house or at the other entrance to my job and for some reason think IM supposed to walk the rest of the way to them! No! I also NEVER get notifications that I even have a driver. I have to constantly check my phone to see if they finally got me someone and how long I supposedly have until they get here. They have 3 different timings which are all a scam because the driver won’t be there in the time said. I sometimes pick the 15 minute wait so I can finish getting myself together. The driver will then get picked and be coming in 5, because there was never any wait they just wanted to see if they can scam you out the extra money.

- Ride shares such as Lyft have greatly improved my quality of life

Lyft has absolutely been a vital service for me. I don’t drive, so most of the time I use public transit or I’m walking. Lyft has come in handy on so many occasions when I’ve needed to get some place quickly. Most of the drivers are courteous (too many of them play music that is not to my taste; fortunately I’m usually not in the vehicle long enough for the “music” to make my ears bleed). I hate the fact that quite often when you need it most - such as during inclement weather, or when the T is having major problems - the rideshares jack up the prices. I get it - supply and demand - I understand; still don’t like it. Perhaps it balances out though, because some of the rides are ridiculously cheap. One improvement I would like to see Lyft make is giving riders the option of the type of vehicle they would like to request. As somebody who’s mobility impaired, sometimes the higher larger vehicles are difficult for me to get into. An option that allowed riders to select either a sedan, an SUV, or no preference would be helpful. In closing, Lyft is a great service, it’s a necessary service, and I’m glad it exists.

- Great, When The Drivers Show Up

I’d had so many negative experiences with Lyft lately, but I actually gather together every penny I owned and bought a vehicle so that I wouldn’t have to deal with them anymore. I schedule a ride, they say they’re on their way at the correct time, then five minutes before they’re supposed to be there they change drivers on me. Same thing with the next driver, and the next. I’ve been made late for work on more than one occasion, once over an hour late. I’ve also been left stranded for 2 1/2 hours in the cold after several drivers canceled, two of which were within one minute of my location. The only way I was able to get a ride is by agreeing to order an $80+ “Lux” ride. And believe me, that car was not that luxurious. I know some drivers have had difficulties with riders, but I have never had a complaint and leaving a woman alone in the dark in front of closed businesses was absolutely abhorrent. After that, I gathered together every penny I could scrabble, took out a loan, and bought my own vehicle so that I would never have to deal with Lyft again except in dire emergencies. And believe me, if I’m going to ever deal with Lyft again, it will be a dire emergency.

- App works and that’s about it

I recently installed Lyft on my phone for work. I used to use Lyft 5 years ago. Oh boy what a night a day difference. I expected the price to go up after so long but the service is just terrible. Long story short I was in Newark for work and tried to request a Lyft to get to the airport. I tried for the first time around 6 PM and it quoted me for around 23 bucks. Sure no big deal. This is where the frustration begins. From here I waited the maximum amount of time until I was forced to rebook the ride 5 times. Each time my fare increased. By the end of it I went from 23 bucks for a 15 minute ride to 56. Then to add insult to injury one driver actually accepted my ride. Was 3 minutes away then canceled. By this time I’ve already been trying to secure a ride for just over an hour. At that point I was done with Lyft. I decided to use Mass Transit. I wish I would have done so from the beginning. I would have saved myself time and frustration. I wouldn’t have cut it so close to get on my flight either. After all of this I’m going to strongly recommend to my company that we use a different ride share service. Lyft definitely has fallen far into the dump.

- LYFT Damage Scam

I was on my anniversary vacation with my fiancé when LYFT got me. We were in Miami and thought it would cheaper if we ubered or took Lyft everywhere. So at 530 pm we wanted to get dinner. Lyft driver shows up we get in and quiet ride all the way to our “destination “ . He drops off two blocks away from where we wanted to go. So I didn’t think much of it had dinner and enjoyed dinner. Attempt to pay for dinner and my car declines. Called my bank and asked what was going on the said you have $150 damage fee from Lyft. I said can’t be I didn’t do anything nor did my fiancé. Over the next week everybody at Lyft I spook to said I damaged the car I had to pay. I looked at the submitted pictures and was confused. One they’re at night he dropped us off in broad daylight and had a whole conversation about the wrong location of the drop off. Then according to the pictures from the backseat I threw in the front seat, outside of the window on the passenger side, under were my fiancé was sitting and everywhere else. Also once again at night. Lyft customer service is nonexistent so they basically said if I don’t have pictures/video of me enter and exiting the car I’m hit. Lyft is a joke and all I asked of them is ask the driver for TIME STAMPS to support his proof because that alone would prove my innocence. In conclusion if you don’t have to use this service don’t and if you do record every minute. Hopefully you would be robbed like I was.

- They are selfish, don’t care about their customers or their drivers

I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.

- FRUSTRATED

I’m not one to get aggravated. But I downloaded this app, paid for a ride- and it automatically “reloaded” my account $50. It took this money out of an account I was in the process of closing since I was moving states. Well I had to close the account, so I asked them for a refund and they were nice about refunding me but before even asking how I wanted it refunded they quickly added it onto my closed account. They told me “their mistake it’ll go back onto my Lyft account in a week or so” and it did. Flash forward- I try this AGAIN. I updated a card on file and removed the other one so this wouldn’t happen again. They refunded it- I never get it. They finally tell me what card they put it on- it’s the closed account. They money never went back on the app. The customer service reps didn’t care, didn’t listen, said it’s up to my bank. What bank? I don’t bank there anymore my account is closed and now my money has just vanished. I respond patiently in the chat and try to get answers and they close the chat and leave, they tell me to wait 20 minutes go by I message again- and they have left the chat. And when I ask them to close the chat so I can speak to someone else- they keep the chat open. I’m extremely disappointed this is MY money they STOLE. And won’t RETURN. Or even give me answers about!! Never ever do I recommend this you cannot call them. Even chatting with someone takes an hour.

- LYFT CHARGES FOR STOLEN ITEMS

My Lyft driver stole over half of my groceries (by driving away while I was still unloading) and Lyft charged me $15 (DOUBLE the cost of my ride) to have their thief of a driver bring it back. They only have a SINGLE link for all situations regarding any items and that is the “Lost and Found” tab. They claim that because the driver brought my “lost” groceries back, they charged me but my groceries were never “lost”, they were stolen. Lyft locked out the “contact driver” tab after the first attempt of use and seems to have a long and tedious email process for all other forms of support for riders (customers). I am highly upset, and despite talking to Lyft constantly about this issue, they stand by their flawed reasoning. Lyft has failed to implement a fair and just policy for stolen items and don’t even have an investigational protocol. At this rate, drivers can always drive away with your items as you are unloading and claim that the you “left” them, in an effort to gain some sort of bonus. I have asked for them to remove all of my information and delete my account (which is another issue. Why isn’t the means to deactivate my account in MY hands?). I will not use them again in the foreseeable future. 0 stars

- Payment Issues

Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.

- Bad Experience

My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.

- Lyft does nothing to help riders

I typically do not write reviews, I have never written a review for an app before but my experience with Lyft has frustrated me so much that I feel the need to warn others. I lost a semi valuable bag in a Lyft rider a couple days ago, it had more sentimental value than anything else. Thankfully, no important documentation was in there, but if there was I doubt I would’ve been treat any differently. The driver, let’s call her Helen, had not responded to any of my calls of texts through the app, even when I contacted her just minutes after she dropped me off. She remained unresponsive for the rest of the evening so I put in a request through Lyft. I told them to give her my information and reach out but I cannot confirm that they did so. Even after that, they refused to give me any of Helen’s information. I understand that it would be a security issue but Lyft has said she remains unresponsive to their messages as well. Clearly there is something suspicious going on since it’s been more than 5 days. Lyft also does not have a customer service number and you can only communicate with them via email. It is a frustrating slow process and they also have stopped answering my emails. In the end, they basically told me there’s nothing they can do, not even check if helen is still actively driving for Lyft, and that is that. I will not be using Lyft anymore, and will be switching to Uber.

- Bad drivers are ruining your app

I’ve had this happen on multiple occasions, but this time is the worst. Drivers are running multiple driving apps at a time to “line up” their next ride. Unfortunately, this takes away from the major advantage of using an app ride service in the first place: the ability to track your driver & see a relatively accurate ETA. This morning I ordered a Lyft & it said my driver was 7 minutes away & did not have any notification that they were finishing another trip. Yet, the driver chose to make a 45 minute detour around me, and then cancel my ride. After the first 30 minutes of waiting & becoming anxious about being late, I opened Uber to see if there was a different driver nearby. Guess who accepted my ride? THE SAME PERSON THAT WAS SUPPOSED TO BE PICKING ME UP! Absolutely frustrating that there’s no way to report a driver if your ride hasn’t yet started. Yet, this driver somehow has a 5.0 rating with over 2000 rides. So meanwhile, they are raking in the benefits of being a “top performing employee” while actually ruining your reputation. I thought Lyft was a good idea because it’s a little cheaper than Uber, but the risk isn’t worth it

- Fraud

I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers

- Fluctuating tolls as a driver not reimbursed

I have had my ez-pass express lane tolls reimbursed in the past by lift, but now the last two times in a row they refused to reimburse me despite the fact that I was able to come up with a receipt of the toll transactions during my rides and that I received confirmation with the customer that it was ok. I am still owed $20 from two tolls and that does not include several tolls overtime totaling more than $50 that I could not get reimbursed because I previously needed to wait 2-3 business days for the toll to post on the account. I spend at least $1000 in tolls for ride-sharing per year and I do not see sufficient effort from ride sharing companies to compensate drivers for their specific business expenses. My maintenance is multiple times higher and gas isn’t cheap. Customer service for drivers has taken long to respond. Many things need to improve. I have less issues with Uber at the moment but Lyft used to be much better up until this year things changed and feel my voice is heard less than before. update customer service has been dismal and virtually nonexistent as a driver I also had a driver that canceled me because I asked if I could roll down the window a little bit he said that was a big problem and he would cancel the ride with an angry tone and made me late to my appointment!

- Denying rides/ too many temporary holds at once

I recently have been experiencing so many people denying my rides. It’s infuriating that happens so frequently, the driver might be dropping someone down the block and THEN canceles my ride. I do not know why they take the ride just to cancel it at the last very time when I have waited almost 13 minutes and then the waiting starts again to experience it all over again. I lose time and I get the sensation to be lied. On other negative review. Temporary holds are getting out of hand. Today, I was charged a temporary hold of $20 broken down in two times. I did not have enough founds to go back home tonight and Lyft did not let me book a ride. Their temporary holds was the cause of me having less than the rate a normal ride is. I should be able to still gamble with that money taken from The temporary hold since “ they say , they’re not taking it but putting back in a week” but still is money I cannot use to book a ride of their own app. UBER saved my night, I do not how but the app said I could take a ride “ on them “ for being a loyal customer, I really really felt appreciated. I had to pay later but I cannot believe how Lyft has been so disloyal, unpleasant, and just nasty greedy and not once has truly rewarded me in any way. I will try to avoid as much as I possibly can to never be using Lyft services or to put my trust or depend on them.

- App 100%; drivers 75%

I’ve had good experiences throughout my time using Lyft. The one time I didn’t was on New Year’s Eve/ New Year’s Morning. Now while most passengers agree we don’t want to cause trouble or a mess for our driver, sometimes this is unavoidable. When I brought my coworker onto our Lyft to get us home safely my coworker puked OUTSIDE the car. Very little mess inside to clean. I can respect being upset. But when he took pictures of the mess BEFORE I cleaned his door on the outside and sent it to a Lyft to charge me $150 even AFTER I apologized. That pisses me off. Especially when he says and I quote, “I have to take my kids somewhere tomorrow” now I don’t hold it against the driver for feeling that way, but my response holds. “Why are you driving to take drunk people home then?!” We got into a shoring match (which I admit could have been more mature about-but I was drunk; what was the driver’s excuse?) he drove away after I said “buh-bye”, at least 5 times. I accept my part of the blame for my drunken coworker, even if $150 isn’t fair AFTER I cleaned. BUT, where is the driver’s responsibility for being professional (which he wasn’t) and understanding on a busy drunken night? There was none. Perhaps I should have driven home drunk with my coworker….

- Very trust worthy service

I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.

- STOP USING LYFT ALL TOGETHER

I have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾‍♀️NEVER USING LYFT AGAIN

- Frustrated

I’m sick of this app and Uber!! This app needs more rules and regulations for the people that choose to be drivers. You guys need to make sure there are drivers at all hours of the day! Sometimes I can’t find a ride after work, I can’t help that I don’t own a car and the buses aren’t running. It’s unfair for your apps to take over and kinda replace the taxi business, but you’re lazy and the drivers are lazy and not driven to do this job at all. Life doesn’t stop, so neither should the drivers! It’ll be 7pm and I’ll wait 15min for a ride and then finally get one and it’s 30min away from me. That’s inconvenient for me and the driver! There should be drivers in all areas at all times. And you need to make sure that the driver is familiar with the city they’re in, sometimes drivers take forever getting to me because they don’t know they’re way around and call me for directions, I’m standing outside frustrated trying to guide them. And then because they’re confused they cancel! Now I’m charged for a ride I didn’t take! And you shouldn’t be a driver if you can’t speak English, or at least only pick of people that will understand you, because like I said, they get confused by the gps, but I can’t help you cause you don’t understand me! I might as well go back to calling a cab. At least I know they’re coming when I call, understand me, and know their way around the city.

- DO NOTTTT get Lyft pink

Complete waste of money. I’ve been riding with Lyft for over 3 years now. Obviously if you already have dealt with Lyft, you know it’s absolutely terrible. I figured since I used Lyft so much, getting Lyft pink would be better since I use it for longer distances. Absolutely not. In fact, it just got worse after getting Lyft pink and I wish I was exaggerating. The service/app just got more and more disappointing. I was being left stranded way more often. My wait times got incredibly longer for rides. It has been too many times that Lyft will double the told wait time then cancel the order which is extremely inconvenient considering i use Lyft to get to and from work. And it’s crazy because on the map, there will be at least 8 cars minimum all surrounding me. But what really confuses me is how after waiting an hour plus sometimes and getting my order cancelled, I’ll replace my order and all of a sudden there’s a car headed my way in less than 5 minutes sometimes. Oh and god forbid youre a woman like me and get a driver at night that picks you up, cancels your ride and tries to take you to THEIR destination. Lyft will not care when you contact them and no you will not get your money back for the ride that never made it to your destination. Lyft takes advantage of the fact that people need convenient transportation and will let you suffer bc of the fact.

- No direct customer service communication

I have been a consistent daily customer for years. Lyft has turned their app to be not customer friendly at all. They should have at least more options buttons in the app in case something goes wrong. About 4 weeks ago I cancelled a ride because the driver whom they had literally just linked me with was 20’ minutes away and I was still charged an amount between $10-$12 approximately. About 2 weeks ago another driver literally cancelled the ride outside my house while I was walking out the door to meet them and I still had a couple of minutes waiting time. For that one I was charged $7-$8 approximately. There is literally no customer service to communicate complaints. Not to mention the times it takes the drivers forever to arrive; They may be “10 minutes away” for half an hour, resulting in work latenesses and significant hourly pay loss. It’s sad I still need Lyft on a daily basis because I can’t always catch the bus as most of their routes are still not fully back to normal ever since the covid crisis. The only good thing I can currently say about them is that most of their drivers are friendly. But if they don’t fix the customer service issue they’re eventually bound to have big problems with their customers in the future. Thank you for at least giving me a chance thank review. Sincerely, Zen

- A Quick Ride To Auto Repair

This morning, I was in need for transportation to a local auto repair shop. My car, suddenly died at the gas pump after filling up with gas. I was preparing to go to my granddaughter’s high school graduation. Ran errands all day and with no warning car didn’t start. Enough of that though. This morning I needed a Lyft to go to the repair shop. I was assigned a driver and in less than 5 minutes she had arrived. My driver, Amanda greeted me with the most radiant smile and warm spirit. Car was clean and comfortable. What made the ride exceptionally different is that I have had tons of ride from people of many backgrounds and genders but none as amazing as this young lady. She was so warm that I end up talking endlessly to her about things that I have only spoken about to friends and family. Fact is, I’m not a talker especially with people I do not know. Amanda is the exception and I can’t help but believe she is exceptionally kind, warm and attentive to all the people she meets. Kudos to Amanda for preserving my faith in the human factor. For as much as we can be divided, the world would be a much better place with more people like this young lady. Salute Amanda~

- Order process more confusing

I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.

- Lyft Satisfaction Survey

When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽

- Received An Erroneous Health Violation

I had a driver cancel my ride while still over 10 minutes away from my pickup destination and thought nothing of it at first. The following day I received an email from Lyft stating I had received a Health Violation because I failed to wear a mask. I immediately reached out to let Lyft know that I had never even seen the driver since he cancelled while still 10 minutes away from my pickup location (so unless the driver had super X-ray vision, how could he site me for failing to wear a mask?). To no avail I tried explaining this to two different representatives who just sent me their standard response script stating, that drivers have the right to cancel your ride for failing to wear a mask. Now whenever I try to request a Lyft I am required to take a picture proving that I am wearing a mask as if I am on some sort of internal blacklist. Well I refuse to use the app and spend another dime until this is rectified if you are going to site customers for something as serious as a health violation during a global pandemic then you ought to have the gall to ensure sure customers are NOT experiencing a restrictive user experience because a driver decided to take advantage of a loop-hole. So I will continue to use Uber even when they cost more because that bare minimum, at least they investigate disputes and make sure that their resolution is based on actual fact.

- They’re sneaky, do your own calculations

So I noticed Lyft making 25$ withdrawals from my bank acct, after figuring out the problem that I was on auto pay turned it off, A few das later I find they’re still making auto reloads so I completely removed my card from the account. I ended up loosing 150$ to them and only used 67$ out of the Lyft cash there were 6 payments made in total so where’s the other 3 payments go? I filed a dispute with my bank and they sent me a WHOLE NEW CARD, the day after I activate it there’s a charge for 5$ on a Lyft scooter that was supposed to be taken with my PayPal money, yet there was no transaction history found in my PayPal account. So again I ask (after they’ve stalled and ignored me in the “Help center”) how are they still making payments on a DELETED PAYMENT METHOD? And why are they avoiding doing anything about it. I’ve had move banks and transfer all funds, make sure you guys are doing your own calculations and double checking your accounts because there’s definitely something sneaky going on here and they know, that’s why they close your disputes without looking into it, or even responding.

- Rip off!

Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!

- Absolutely Over It!

if i could give 0 star I would. DO NOT BOTHER WITH THIS APP! Uber cost more but less hassles. Ive been with Lyft for a few years. It was great at first but they have became carless about improving this app. they never have enough drivers so if you are running late dont call a lyft. they charge you for every little thing even if its the drivers fault. it will tell you be ready by a certain time and than by that time switch and add more time. it doesn’t tell a driver where to drop you off so a driver will get all the way to u and then pull off once he sees how far they gotta go. they charge u for two lyft if they didnt find u a ride in enough time. I AM OVER THIS APP! I HAVE BEEN LATE CONSTANTLY DUE TO COMPLICATIONS WITH THIS APP!!! and currently as Im sitting here it is giving me issues. i called a lyft at 7:20am. it said be ready by 7:45 which is when I start work. i live in Hollywood. there is MORE than enough drivers! as im waiting i look back at the app and my request is completely gone. now it says i wont get picked up until 8:16 and get to work at 8:33. so because this app constantly have issues from no drivers to the app crashing i am now 45 minutes late to work when i was originally on time and it happens to my coworkers as well. i am so over this app! no way i should have had to pay for another ride if i already paid for one snd the app removed my request.

- Don’t trust current location.

Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.

- Disappointed

I have had Lyft for 3 years everything was fine really enjoy it never really had a issue until a couple of days ago I allowed my significant other to log into my account from his phone and it’s was good until the next day they made him do a mask verification which I thought was weird because he always had his mask he only forgot it about 3 times but that was it , I tried to order off my account again to get to work the next day but before It could completely book the ride it said they needed a little more info to verify it was it was me so I sent in my pay stub to see if they will accept it and they did but my account still currently keep asking the same thing after they had already told me I would be able to use it but I couldn’t I tried to go through costumer service couldn’t get any help to they sent over to someone higher and the problem supposed to be fix after talking to them too but no it nots so I just decided to send in my pay stub once again and it’s been approved but still doesn’t work so I’m very disappointed because I have 30$ worth of lyft cash and cant even get it back I very much disagree with that especially if they are going to have problems like this

- Nobody’s perfect but ANYTHING is better than Uber

The title pretty much explains it all. I’ve been using Lyft since their cars were driving around San Diego with big pink furry mustaches on the grilles. Tourists always asking what’s with those cars? And I would be happy to explain and show them what Lyft was all about. People always comparing Uber and Lyft and always having SOOOO many horror stories about Uber and I would ask, “Why didn’t you use Lyft?” And the answer is always the same, to save a few bucks. Well I promise, especially in San Diego, Lyft is ALWAYS worth the extra dollar or two. Only reasons I didn’t rate five stars is because it seems Lyft isn’t being as picky about their drivers. I used to count on Lyft for always having native San Diegan’s for drivers, not so much anymore. I liked it a lot more when my drivers new the area and paid attention to the road, not their navigation app. Also, it doesn’t make a lot of sense that the price to get from Point Loma to Downtown has quadrupled in the last few years. I’m not exaggerating, I’ve checked my statements. After asking multiple drivers about this I feel it’s safe to say they have not gotten any raises. Reason for this?

- Great experience until........

I’d like to go and say that I was a huge fan of this app. So much so I barely walked anywhere or took the bus seeing how I’m 18 and a car is in my agenda at the moment. I lyft’d almost everyday to work for the inexpensive price of 11$ to get to and from work. Until one day I ordered a lyft 20 minutes ahead of my expected appearance at work seeing how the ride was about 6 minutes and this was a very very rare occasion because I would order 10 minutes ahead. So I get a driver and he approaches my home. For some reason my driver switches to someone further than the previous. This all happens in a 5 minute span so I don’t worry. I look at my phone and the driver is not moving at all. This happens for 10 minutes. My driver. Not moving an inch. So I decide to cancel the ride and just walk seeing how I’m already running a little behind and a lyft at this point would be wasting money. I soon see that cancelling costs 5$ which is around the price of my normal ride. So I expected a refund and to be short a dollar in this inconvenience. Nope 12 wasted on a lyft I didn’t even take. The app has the gull to have one of the refund options say “driver isn’t moving” while simultaneously saying they have driver their way to me so pay 5$. Morale I’d say is to not rely on lyft for work. Bite the bullet and take reliable routes for work, school, etc. leave the lyft rides for something more lenient.

- Love the app it’s convenient, fast & easy on the pockets but..

Lyft is my “go-too” app now that my car is under maintenance, I have tried Uber and the prices are a bit higher and not that nice of an app to deal with. The only problem I have with Lyft so far is the technical issues with either losing service/connection or ending rides mid route and making you purchase an entire new ride without refund & the driver refused to finish the ride until the app loaded (mine you I was already half way to my destination no where near my home in a sketchy bad neighborhood downtown Stockton) I begged for him not to just leave me on the side of the road that I would have no one to call & my phone was about to die! I finally talked him into going to an atm so I could pay him extra not to have me stranded it costed me 20$ cash and I had already paid 15$ for a ROUND trip to get back home and it was odd that the moment I tipped him a generous amount that the app all of a sudden “ended ride” so I was out over 30 something bucks just to get maybe 3 miles from my home in 112 degree weather. Other then that horrible experience last week this new driver I got was amazing so I might just keep this app!

- Cheap Rides for Drivers and Terrible Customer Service!!!

I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better.

- DISORGANIZED AND OVERPRICED!

I’ve always raves about Lyft’s customer service and the way they keep a pretty good rep (esp in comparison with Uber’s services) but their customer service has hit an all time low. Lately the Lyfts have been SUPER expensive. It takes me $17 to get to work and lately they’ve been charging $23-40+ for the same ride ?!! There’s been times recently where I order a Lyft and don’t receive one until 30 mins later. I could also have a driver 4 mins away and then receive a notification saying that the “driver canceled” when truly I believe they switched the driver to someone paying a bigger fare. After all, canceling but so many rides effects a driver’s commission and stand with the company. Then they’ll send me someone even further after the previous ride has been canceled! And don’t think about canceling the ride. One time I didn’t get a Lyft for about an hour then they finally assigned a driver that was 12 mins away!! I immediately canceled. Then they CHARGED ME $5 for cancelling!! Claiming that because the driver was already on their way and the $5 will be used as their “gas money”. So pathetic. Lyft has been SO MONEY HUNGRY lately it’s ridiculous. I’m no longer pleased with this service. I’m just using it until I finally get my car. Not pleased with this company anymore at all.

- Before choosing this app you should know how awful the drivers are treated!

This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any difference...in my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.

- Disgusted by customer service

Totally love the concept of this app, I use Uber and Lyft all the time and usually do not have a problem. After this I will never use Lyft again... First I will start off by saying that it’s almost impossible to get into contact with their customer service. I tried to call at least 15 times and no answer. Me and my 4 other girlfriends used Lyft to get home one night and the Lyft driver took us to another address that wasn’t ours. We 100% put the correct address but for some reason his map took us somewhere else. We asked him to take us to the correct address (the one we paid for) and he told us we would have to repay for the ride from where we were to the address again ($30)... we asked him why if we put in the correct address and he said he didn’t know what happened but he wasn’t going to take us if we didn’t pay and asked us to get out of his car. HE LITERALLY STRANDED US IN THE MIDDLE OF NO WHERE AND LEFT. 5 girls, didn’t wait to see if anyone was coming to pick us up. Just left. Obviously we tried to get our money back for this ride because we did not receive the service we paid for... they did nothing but credit us $5 for the next ride. I AM ABSOLUTELY DISGUSTED by this customer service. What if something happen to us after being KICKED OUT of this car. I will never use Lyft again !!

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- Great Hope it comes to Australia!

I am so glad Lyft was smart and sent me an email which allowed me to change country post codes for my credit card when I had some trouble signing up. It’s a great app. Very easy to use and efficient. The rides are much better priced than Uber in Australia. And also option of shared ride too.

- Terrible Safety Issues & Customer Service Responses

My friend and I had 2 very concerning situations happen to us in the space of a week while using Lyft overseas; both times we received dismal responses from the customer service team. We were travelling in a Lyft where the entire side back window exploded on us whilst driving down the highway—we received a $5 credit as compensation and that was it. The next incident involved us reporting a suspicious car that we travelled in, where the smell of blood was very strong, lots and lots of air fresheners had been strewn across the inside of the car and we could hear the sound of something rolling around in the boot (trunk) of the car. I reported this as my friend and I were both frightened and wanted to make sure there was not a malevolent situation afoot. I received no response or any attempt of a follow up after being told to send screenshots of the driver and the trip route; this incident occurred over a week ago. These incidents are not the fault of the Lyft service itself, but the customer service team’s responses (or lack thereof) have cemented my opinion of Lyft’s quality and safety policies and procedures. I will not being using this service again.

- Very bad experience. Driver lied about being there

I ordered a lift from Lewers St to Hawaii domestic airport. I was told that the driver whose his name was Scott I think and drove a Lexus I think was already in the front of the building. There were three of us there but we never saw the driver and his car. I even texted him to ask where he was. It was claimed that because I was a no-show (laughable really because I had to be at the airport asap and was waiting anxiously for my ride since I was running late). LYfT charged my credit card twice for the no-show fee. I had to look for a taxi to the airport. I wished I had ordered Uber instead of LYFT I do not recommend this for use b6 anyone. Their driver lied about being there and I was charged twice.

- Poor Customer Service & Fraudulent Transactions

Use at your own risk. I signed up to Lyft back in March while visiting NYC and used their Citibike service. It was an easy and affordable way to get around NYC. However, after our trip, I noticed an unusual transaction for an amount quadruple the cost of a usual bike trip. I contacted customer service to enquire about the charge and it felt like pulling teeth just to get a reply to my emails - nearly a month worth of back and forth emails and I had to chase for a response many times. Today I woke up to three more fraudulent transactions. I am extremely upset and will never recommend Lyft.

- Lyft Review

The Lyft service is fantastic, the cars are always super clean, waiting time for pickup in any location, is very quick & only ever a couple of minutes top’s. Every driver we had had, was always polite & very friendly, great service & thouroughly recomend to everyone, 5 stars 👍👍🤓

- Difficult to contact

Generally a good service. However even on the Lyft website, there appears to be no way indicated to speak to a real person (!), or even an email or other field to leave a constructive suggestion. As usual / in most situations, "it's all about communication." Usually using Lyft in USA. But I would also like the service to be available in Australia.

- The airport functionality is terrible

Theres no feedback mechanism to even complain about how bad the take a number thing at airports is. Its not the drivers fault i think so i didnt want to give them a bad review - but its super bad and unclear how long you end up waiting for a ride to get a connecting train elsewhere etc. missed mine despite more than half an hour built in for delays.

- Best app in the city

I use Lyft all the time. I love the efficiency and friendly drivers. What I have found recently though is the driver is somewhere different to the location I’ve been told to walk towards. Causing confusion and sometimes no show charges.

- Great for holidays

I used this app with Aussie phone and a US sim while on holidays recently. Much cheaper than Uber in the city I was in. Please stay in the Aussie App Store as it is virtually impossible to shift app stores (you need to lose all credits ($) on your account to shift)

- Tried Lyft for first time

Exceeded our expectations. Google maps seem to provide better routes and a faster trip. Cars and drivers friendly and clean.

- Customer service is a joke

My ride broke down on the freeway on the way to the airport to catch an international flight, which as you can imagine, was very stressful, dangerous, and difficult to link up with a second driver to take us the rest of the way. The drivers were amazing but customer service were a joke, and gave me a refund for 50c. Will never use again, Uber is much better and more helpful in times of trouble.

- My first time

This has been my first trip and I can't rate this app highly enough . Easy to use , efficient in its location finder & the driver very friendly and helpful .

- On time, reasonable rate, clean car and friendly driver.

Will book my next trip with Lyft again.👍

- First time users

First time using lyft , was easy , and our driver was wonderful, and explained more about service etc would recommend

- Service

Coming from Australia and not having Lyft, I found this service fantastic. Both rides have been pleasant and cheap. Love the system. Our first driver Eric was unbelievable

- My rides

My experiences have been great 3 trips all great people with info when asked and happy to share I am very impressed also my wife is very happy

- Horrible system design - not reliable!!

Booked a Lyft in advance, it made me pay on the spot, everything worked well. Then, a minute before the plan ride, Lyft notifies me that “there was something wrong with my payement” and cancels, leaving me completely stranded!!! Why the hell would a system that people need to rely on be designed that way!!?!

- Timeliness

Although it’s sometimes a mad dash to meet our driver it’s always a joy to get in and be driven home.

- Thank you

We are visiting from Australia, there is 5 of us.. Lyft has made getting around so easy we appreciate it thanks so much.

- Aussie approved!

Also an Aussie who traveled to the states for a holiday. Much better than Uber! Thank you for giving them the competition. Glad it’s in the Australian store.

- Way Better than Uber

Friendly safe drivers and clean vehicles

- Lyft

Just got totally ripped off by Uber in Miami on a scheduled drive to the airport, cost $173, so decided to use Lyft for the first time. Excellent service, and much cheaper than Uber, will be using Lyft whilst I Am in LA.

- Very Happy Customer

Excellent service, speedy friendly and always offering discounts to customers.

- Great experience

Lyft’s drivers are great, cars are very clean and new. Rate is good. First time in Canada and also first time using Lyft. Will recommend Lyft to my friends.

- Waste of time

I spent 10 minutes entering all my details including credit card only to find out it is not available in my country. When it starts you should be told this before wasting you time setting up an account. Uber is available in Brisbane Australia. Lyft is just a time thief.

- Why have I been charged 100% tip?

This is the very first time to use Lyft. The price shown on the app was $8.35 and did not say that I have to tip $5.00 at all. It is absolutely ridiculous for me to pay a fare of $5.00 and $3.35 for service and $5.00 for tip. I will ask my bank not to pay this tip.

- Great Driver

Thanks Audriana you were wonderful! Hope we get you again soon.

- Rip Off in NYC

Drivers manipulate surge in the city just like Uber drivers. Tried using it and couldn’t get a driver to pick me up, they kept playing the surge game. They would accept a job and just wait and not move. WHAT I DID DO WAS GET A CAB AND IT WORKED OUT CHEAPER EVERY SINGLE TIME (10+) sometimes by 30%. Don’t believe me try it. In NYC cabs are a cheaper option.

- First timer

My first time to use this service. Very impressed. Friendly and informative driver

- Thank you so much!

Aussie on tour thank you so much for just being you mate ❤️

- Great service

Thanks for quick response. It’s our first time using Lyft. Service was great!

- It’s good value but Lyft needs its own messager

It’s good value. But when the driver tried to contact us he couldn’t. We only have wifi. There was no way to call or message

- Lyft is great

I’m from Australia Lyft is easy reliable and hassle free! Keeps you updated via sms all the way 👍🏼

- Ripped off

Your Lyft driver didn’t pick us up although we saw him he just drove off and charged our credit card We will not be getting anymore lifts until we are refunded the amount

- Leah

First Lyft ride ever & first time in LA. Driver was so friendly and provided some great info on Dodgers and on the stadium. Really safe, fast and enjoyable trip

- David is the best

Couldn't have asked for a better driver, we became good mates along the way 😊

- Not for Australia

Literally is the point of making it so I’m able to download this app when it’s not even available in country/location for use???

- Great app

Easy to use and transparent. Highly recommend.

- Quick

Arrived within 5 mins of booking. Very nice clean Jeep. Very courteous. Thanks - tourist from Sydney Australia

- Can’t sign up using Australian mobile number.

Unable to use app. While it allows for an Australian number to register, it doesn’t accept Australian mobile numbers - both complete and with the first zero dropped.

- Waste of time.

Just downloaded the app from the Australian App Store. Went through all the signup process, gave all my personal details, then try and use the app and it’s not available in a small town like Sydney!!! Waste of my time. Back to Uber I guess.

- Love your service

Can I please have a promo? X

- Ridesharing

Would be cool if you could split rides between friends

- Can’t register in the app

For some reason it won’t accept my mobile to start the registration process. Did you guys test the Australian market?

- Not fully functional

Couldnt cancel a booking. Cancel button not working. Then when driver went to wrong location got charged $8 for the faulty app!

- NOT AVAILABLE IN AUSTRALIA

I also went through the whole startup process just to find out that I actually can’t use it. I wonder why the app can’t notify you when you enter your address? Disappointed :(

- Worst one

Loads so slow, can’t even change location to aus 🤦🏽‍♀️ deleted after 5mins couldn’t figure it out and so inconvenient

- Very nice driver

One of the best drive so far

- UI is broken at LAX

The button that says “I’m at the pickup area” after you catch the shuffle to the Lyft area is broken.

- First time user

First time user of Lyft. Loved it!

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- Worst customer service

App works decently and drivers are always pleasant but if any issues occur with the app or your ride it’s pretty much impossible to reach anyone and if you do they’re wholly unhelpful. They might offer you a $5 credit that expires in a week to appease you but that’s it. Better off using UBER, at least they somewhat seem to care about their riders.

- Neat riding sharing experience

Had a great time using Lyft for the first time on a work trip to the states. The prices were often cheaper than Uber and every driver we met was amazing. I even got free credits towards rides upon signing up. As far as the rating goes, there are 2 reasons I’m giving it 3 stars instead of 5. One is because only recently (months after I used Lyft) I discovered that every time I cancelled a ride I was charged $1. I was not aware of a cancellation fee as it was not communicated upon signing up or confirmed before I cancelled a ride - which is very poor disclosure. And the second reason is more than once, after accepting a ride and already being in the car the app kicked us out of that ride because it found a closer one.. which doesn’t make sense seeing as we were already IN the ride we accepted so the individual driving us was forced to let us go because they wouldn’t be recognized for the ride. Other than than the overall experience was great.

- No show

Got billed for $5.65 cancellation fee. Two drivers couldn’t find the Marriott City Centre at the Rogers Centre. Almost missed a show. Not impressed!

- Can't use in Canada with iOS 9?

Pretty insane that you can't update to the new version (the version required to use the app in Canada) unless you are on iOS 10 or higher. Looks like Uber will continue getting my business, hopefully their prices will go down with Lyft's arrival.

- You can’t delete your payment info once you’ve entered it

WARNING: you can’t remove your credit card information once you’ve inputted it on your account!! Even if you deactivate your account, they still keep your information!

- Worst support, extra charged

Avoid the use of this app. They have no support, charge for no reason, drivers have loopholes to fool around and charge extra

- Awful

Uber is so much better at least they arrive within the time stated not 20 min later

- Unexpected Driver Changes

The Lyft service should be for convenience, speed and safety especially during times of COVID-19 health crises but instead it makes you late, unsafe and annoyed constantly. The drivers don’t drive with urgency to get you where you’re going on time, the app constantly changes your drivers making you even more late n when they do arrive they cough and sneeze without a care in the world. You’re better off taking an UBER or just taking the bus. I don’t recommend you use this app

- HORRIBLE WAIT TIMES

I am an essential worker right now I should not have to wait an hour longer at work because your company can’t seem to get their drivers and their drivers geographical location closer. So here I am giving you guys my money and I’ve been sitting here for the past hour waiting for a Lyft I called an hour ago HORRIBLE SERVICE quality over quantity. This is my first time using this app and I wouldn’t recommend it for the life of me.

- Use Uber, the Lyft developers lack brains

Many of the reviews here are focused on bad experiences with specific drivers. What Lyft won’t tell you is how awful their app actually is. At the time of writing, the Lyft app is riddled with numerous breaking bugs that come up in the worst situations. The code-monkeys tasked with designing this awful application are clearly not being fed enough bananas. You won’t notice it if you follow the exact “happy path” this app was clearly designed for, but once you stray and mis-click a button, it is game over. Having taken hundreds of Uber trips, and dozens of Lyft rides, the quality difference is staggering. As much as Lyft likes to preach their culture, maybe they should focus on building a quality product first.

- good app

use my code DANY02991 to get up to $40 off on rides! might aswell save all the money you can (:

- Horrible app

A million times worse than Uber. The app freezes. It changes the drivers on you unexpectedly. It makes you wait a very long time for a driver. I would not recommend this app to anyone. It’s trash. Everything about it is trash.

- Very unreliable drivers and Platform

Drivers will often not be able to find you. Map will often be inaccurate. It’s an ok service if you don’t have to be anywhere.

- Switch to uber

Lyft is ridiculous my driver was clearly drunk and was driving so carelessly. I msged them to inform them. There only response was you should’ve gotten out of the car. I was on the highway. They wanted me to get out on the side of the road? Lyft doesn’t care about you. Only your money. Please use uber they actually care about customer service.

- Wrong pickup and too many drivers still on ride

I’ve add such bad experience lately with Lyft, the app can’t seem to be able to locate me and even when it does, it sends me elsewhere for pickup without giving me a choice. I use the app when traveling so I mostly don’t know where I am, I don’t need to app to make me move also. Another thing and it’s more about the drivers, had to cancel 4 times today in a row because the drives keep accepting while still on another call, ended up wasting almost 30 minutes for drivers that either didn’t arrived or were way too slow.

- Ruined.

Every time I try to request a ride no one is available and it takes up to an hour to get someone!!! This service is ridiculous and you guys shouldn’t be running if your not thinking about your customers. Not only does it take 20+ minutes to find an actual ride but if you decide that’s way too long and you could bus/ walk faster to your destination THEN RIDE you get charged $5 straight from your account. Outrageous.

- Waiting for response

I am still waiting on a return for an incident that happened on my Lyft trip of being dropped off in an unsafe environment! Will not be using app anymore!!!

- Why driver first except and then cancel the ride I am very disappointed with this

You should work on this problem or it will reduce your customer

- Rip off

Had it for a month, decent until I had to cancel a ride due to wait time, and they charged me for full trip.. deleted the app. At least Uber waves cancelation fees if the wait is too long, pretty awful

- Worst app

Worst app Didn’t got free rides credit even after applying referral code.

- Will never use lyft again

I was using lyft since 2 years and it was fine, but after updating lyft app, it automatically overcharged whenever I finish my ride. That’s totally unfair and never use lyft again👎

- Unreliable

Even though the service is a bit cheaper than others but they let you down when you need them and usually you have to wait extra time for drivers i had to wait 10 minutes for a driver in -30° weather and when the driver got close the ride was canceled so i had to wait another 10 mins in the freezing cold so not only i was late i was stuck in that weather I have been using both uber And Lyft but this made me change my mind about them since they are not RELIABLE

- Bad business practices

Lyft is a sketchy company and they lack transparent pricing, using opaque tactics to get you to pay more. As far as I’m concerned, it’s easy enough for me to delete this app and never use it again because I’ve now had a couple cases where the quoted price has been significantly lower than the final price. I don’t want to have my credit card on file for a company with these kinds of unethical business practices.

- SO EXPENSIVE sadly theres no 0star

i look at this app and uber, the destination from pick up to drop this app charging me a lot than uber.. so i guess i rather use uber than this app.

- Awful customer service

Trying to submit a complaint outside of their predefined flow is impossible. Everything is the drivers fault

- Not reliable

Scheduled a pickup in 7 minutes, 10 minutes passes and it gives me a new driver 10 minutes out? Utter garbage

- Trash

Absolutely trash! Drivers cancel at no consequence, they automatically connect you with another driver and wait again for 10 to 20 minutes again! I’ve been late to every appointment I’ve used them for and that’s with a 1 hour cushion window! Trash

- Not good 😡

It takes so long to find nearby driver

- Can’t use Apple Pay, unusable and harvesting my data!

Booking a lyft for the first time, the app refused to accept Apple Pay (AFTER I verified the apple confirmation), and asked me to enter credit card info, which Lyft DOES NOT need (Apple Pay should be enough!). I entered my cc info because I had already come this far, then Lyft asked to scan my card, which it was completely unable to do because the number is faded. In the end, the app was unusable and won’t let me delete my “unusable” credit card info.

- Review

Why do you give 10% off promos and then up the price by $2-$3? Also we should be able to individually rate a driver, not just pick from a prepared menu of concerns. It limits the rider from explaining exactly what they want to say. I have complained before but Lyft doesn’t seem to care. I was ignored. At least with uber they are easily contactable.

- Driver not shown up

I was standing right at the Walmart entrance and called 3 times and driver said he is coming but never turned up. Sad thing is no show up fee is charged to customer sucks

- Discrimination

Very disappointed. I had experience of discrimination by the driver during COVID-19 by not letting me get in the car just because I am Asian

- Why too expensive from LGA to Paramus at 9:20pm?

$81 is too expensive and I will have sleepless night tonight. While going to LGA at 6pm it is $52 and now no traffic still charged $81 - I will find another transit from now onwards as there is no reason for charging more

- Lyft is cool, but the app is draining my battery

The app is cool and the system works great, but it drains my battery so much. Don’t know if I’ll continue to use it.

- Impossible to redeem $15 welcome gift

I used Lyft for first time. While using Google Maps to find a public transport to my destination, Lyft offered me a $15 welcome gift to credit towards my first ride. So clicked in the link and it couldn’t open the landing page. So I have to manually download the app from Apple store. When I confirmed my first ride, there was no place to redeem the code GMAPSCA that the offered not did Lyft subtracted that amount from my check. So I was very disappointed with Lyft. Bad customer service and horrible first impression. Better keep using Uber

- Good

Awesome ride with drivers

- Unable to apply any promocode

The app doesn’t allow to apply any promocode on signup

- Ride split

Cannot split the fare. Don’t use this app unless you want to pay for everything.

- Drivers

There drivers in Canada are really picky on who they pick I’ve even got some people accepting my ride to see where I’m going then just cancel I hate how they don’t get penalized for any of that.

- Charge too much

You guys charged me lot rather than Uber also you guys instead of showing at the front deduct additional when I pay wrongly.

- 😡

🤬

- Wait time

Waiting time is way to long

- Jeet k

Awesome trip in Lyft

- January 28, 2019

Today I order an Lyft and I was transferred to a different driver every 5 mins my time was wasted I am not satisfied I was late to work and I regret using lyft today I’m very disappointed.

- Love it, please make it available in Montreal.

I really enjoyed this app while I was staying in Toronto. I wish it's available in Montreal soon.

- The Route

The routes are really pathetic. Just to 500m you guys give a 10 mine route. Its just waste of time and resources.

- Good app

Good app

- Can’t register

Won’t let me sign in through Facebook and won’t accept my number.

- Amazing

Quick and Easy to sign up and book Friendly service

- Pretty pretty good

I prefer to Uber - the drivers get here quickly and don’t charge as much for my dog so I tip better

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Lyft 7.62.3 Screenshots & Images

Lyft iphone, ipad, apple watch and apple tv screenshot images, pictures.

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Lyft (Version 7.62.3) Install & Download

The applications Lyft was published in the category Travel on 2012-05-31 and was developed by Lyft, Inc. [Developer ID: 523004506]. This application file size is 381.28 MB. Lyft - Travel app posted on 2022-11-14 current version is 7.62.3 and works well on IOS 13.0 and high versions. Google Play ID: com.zimride.instant