ECOBICI App Reviews

Felicidades. Gran Esquema para la Ciudad Felicidades

SCAM! Didn’t work, and they didn’t give me a refund.. Bought a day pass. Used it once. Second time I got an error in the app (and so did the person I was with who had an android) it wouldn’t let us get bikes even though we payed for 24 hours. Sent the screenshot to customer service. Customer service gives the run around and won’t refund. Scam!

Morons. Tried entering two credit cards at signup and got “something went wrong on both of them”. No alternatives provided (Apple pay??!!)

The best way to get around in Mexico City. Easy to use and highly informative for routing, etc.

Easiest way to rent a bike in CDMX. I wanted to rent a bike while in CDMX and couldn’t figure out an easy way to do so. Luckily I passed by one of the ECOBICI docks. I used the QR code on the bike to download the app, filled out my details (worked well even with an American phone number) and was off. Returning the bike is a little confusing. Once you get to the dock you have to shove the bike in so the metal triangle on the front of the bike clicks into place. It took me a few tries - there’s no instructions in the app so if you don’t get it at first just try a couple times. Other than that it was a great way to get around town.

Not functional. This apps doesn’t work at all. There is any empty map and every attempt to rent a bike fails.

Do not down load this app!. I was in Mexico City, rented a day pass and couldn’t get a bike because I could only purchase a red bike and every bike near by was green! I wasted around an hour and a half of my day trying to figure out why I couldn’t get a bike! Wish it would had told me it was only for red bike before I paid. I Try calling the number to get my money back and nothing! Worst bike rental experience!!!

My favorite way to go around Mexico City. The app is reliable, easy to use, hardly has any bugs. Ecobici is my go-to way to travel around the city.

Works perfectly. Very nice app. Very good map. And the bikes are OK too.

Usuario contento. La aplicación es muy funcional, contiene toda la información necesaria para utilizar el servicio y está desplegada de una manera sencilla, incluso para quienes son primeros usuarios.

App suspension. I went to Mexico City with my parents and we decided to use the bikes. However our accounts immediately got suspended only because we exceeded the time limit. That is total nonsense.

Good but Limited Functionality. You only get access to a small selection of bikes with this app, the majority of the city is on an obsolete system that is incompatible. I made the mistake of buying a full year pass, but even then I still use the app alright getting across Condesa or up and down some of Av. Insurgentes. The app & new bikes work great; it’s just a failure to not consider backwards compatibility. Suggest viewing the map or buying the shortest term membership to see if the selection works for you.

User friendly. I love the whole public transportation system. Good work CDMX!

Stopped accepting American cards?. I used ecobici last year without any trouble when visiting cdmx, this year it days error check your card.. wasn’t able to enjoy Sunday bike ride and wasted a few hours trying to figure it out.

Not reliable, poor customer service. I was in a pinch with traffic so downloaded this app to hop on a bike and move a little faster. However, the bikes didn’t work and everyone trying to unlock bikes at the station were not able to. Since I didn’t use any bikes I asked for my money back and was refused.

Excelente. Muy buena y provechosa

Funciona bien. Con mi esposo hemos viajado por muchos países y siempre utilizamos las bicis compartidas en cada ciudad, la App de ecobici es muy conveniente, para hacerla mejor quizá agregaría la opción de “reservar” porque hay zonas donde se ocupan muy fácilmente. Me gusta que solo necesitas atorar la bici en la estación para terminar el viaje sin tener q usar el teléfono, también me gusta que desde Google maps puedes ver en tiempo real la ruta y las estaciones cercanas. Ojalá en algún futuro regresen las bicis eléctricas.

Pesimo. Como todo lo que toca Sheinbaum. Los de servicio al cliente son unos malditos INÚTILES.

¡Excelente!. Maravilloso servicio y por 550 pesos al año. ¡Uff!

Uso FÁCIL!. La mejor forma de viajar entre sitios en CDMX! el app lo hace muy fácil manejar las paradas.

Best way to travel in CDMX. Get this app - get the exercise and save money on Uber

Not Accepting Foreign Cards. I was looking forward to using ecobici. My friends and I visiting the city tried to download the app and it would not allow any of us to purchase a pass. I visited a support kiosk and they said the app wasn’t processing foreign cards and didn’t know when it would work again.

Funciona bien pero no hay bicis en hora punta. Las bicicletas y estaciones son nuevas y la nueva app funciona muy bien. El problema es que en hora punta, si la usas para ir o regresar del trabajo de lugares céntricos (ejemplo en Reforma) casi no se encuentran bicicletas al final de la tarde para regresar a tu casa y si es de mañana no hay donde estacionar y tienes que dar mil vueltas y alejarte de tu destino para estacionar la bicileta. En hora punta a veces es mejor usar otro tipo de transporte.

Most of the time it works (not great!). It works like 95 percent of the time. When it doesn’t, it’s a huge pain. Hard to rely on this as an alternative transportation system to cars/transit when it can cost you time/money if you’re trying to get somewhere on time and docks won’t unlock bikes or tell you you’re over the limit of uses (??) when you have an annual membership.

Excelente aplicación. Ojalá haya más ubicaciones en toda la CDMX. Excelente aplicación, ojalá hubiera mas ubicaciones en toda la CDMX.

Account suspended and customer support is terrible. I paid for a year. Suddenly they suspended my account without telling me a reason. Help center is an endless cycle of robot menus and there is no way to speak to a human. Terrible customer service, waste of money.

Works great!. Getting around the city is a breeze with this app. Five stars!

They Need This In Every City. Buy a year. It’s brilliant and will take you everywhere.

Just Don’t. When we put our bikes back in the correct docking station after our ride (and it locked), the timer wouldn’t stop and we continued to be charged for another 4 hours… there is no customer service to help either. I would not recommend using this unless you’re okay paying much more.

Different bike types. I took a black bike not realizing most of the stations were for red bikes. Wasted 1/2 a day. There was no phone support at all. Terrible experience. Bd I still cannot get the app to work

Amazing!. Works perfect! They’re always improving. The new bicycles are great.

Love it!. Best way to navigate Mexico City

Frustratingly slow and buggy app. It sometimes takes up to 5 mins to unlock a bike if you’re using the QR code feature. When clicking the scan to unlock button it just sits there forever trying to load the scanner.

Ecobici has much to teach the world. First time user visiting from Seattle and wish most US cities had bike infrastructure like this—both physical and a simple great app like this.

Excelente servicio!. Funciona sin problemas y es muy práctica!

Straight Trash. Can’t even get past the payment screen. Every payment method rejected every time. For shame.

Excellent. Used this bike share service when traveling to CDMX for vacation. Got it up and running within minutes on both of my phones, am iPhone and an Android, no issues on either.

Yeah, is the best app I have ever used.. The app is user-friendly, and works better than any bike app I’ve used in the United States or South America.

Worst customer support. They should rename it to customer enemy. I purchased an annual membership and the bike failed to dock for some reason and they overcharged me 150$ extra after the first ride itself. It is such a shame that a company working in this industry has such a bad customer support experience. They give a bad name to the whole transit industry. I am sure no one in this company cares to listen to their customers

Good bike, awful app. Unreliable. Logins fail, credit card rejected, lots of glitches. Not good for tourists

ONLY FOR MEXICANS, DO NOT USE AS TOURIST. This is a really poorly organized bike share. You HAVE to use the app but they canning accept foreign credit cards and will only give info in Spanish so I had no idea what was going on. Had to call where they told me I had to go to a random shopping mall (LOL) to pay and ride.

Doesn’t work. Go through the whole sign up, get to payment, finally get a generic “an error occurred” with no explanation. Tried multiple cards multiple times with no effect. Why can’t app developers consider anything besides the “happy path”? This try-catch-open dialog pattern is horrible.

Estado de las bicis. Muchas veces la bicis están dañadas del asiento, del freno o la campana. Me ha tocado en varias ocasiones.

DO NOT SUBSCRIBE. App only works with Black Bikes. Apparently they are in the middle of switching to a new system and the app only works with Black bikes (not red) you use to get a code that you enter into kiosk to get your bike, but support NO LONGER issues those. Why does a company think it’s acceptable to allow users to use only 10% of the system is beyond me.

Great app & access; coverage/availability increasing. This version of the bikes is different than the last, but it’s far easier to access. You can use the app or link your metro card. It’s been out like a month and they’ve added a ton of stations in that time. The reviews that say there are no stations were written right when they launched the transition, I’d guess they’ve already doubled the stations since then.

Bikes!. Easy and convenient! Totally with it if you’re n México City any period of time and you want to get around on your own.

ECOBICI is awesome!. Really enjoyed using this app while in CDMX! It was a great way to get around and see the city thanks to the addition of so many amazing bike lanes. The app could use some additional improvements with in-app navigation on bike lanes. It was most effective to use Google Maps or Apple Maps instead of the app to navigate thanks to their play by play directions. Would definitely recommend this app and trying the service.

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Worst App Ever. Worst app ever. Couldn’t register.

Worst app ever. Almost impossible to sign up. Will not accept any payment methods. Just use Apple/Google pay like any other app. Caused so much wasted time and frustration. I hate you

Wasted an hour trying to make the payment. The app accepted payment from my partner via his android, and there was no way to make payment for me, either from his phone or my iPhone. We tried 3 different accounts with different email addresses and 3 bank cards, no way to figure it out. Wasted time and money as he won’t use it anymore. Service agents are AI bots that don’t help at all.

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Good app. To all complaining gays-fix you internet connection.Not preferred to use Mexican provider.

2 People from Gabriola Island CANADA, L❤️be the app& cycling Reforma on Sundays.. ❤️❤️👍👌 Why not put the Sunday bike lanes only on the App?? The routes seem different now.

Deadly. Works unreal! Best way around México City

Worthless at rush hour. Zero bike availability when it matters and doesn’t work for a damn to unlock the last remaining bike after you walk for 20 minutes past 5 racks of broken red light bikes

The best way to get around Mexico City!. Cheap, convenient, awesome!

sign up online. don’t bother registering on the app—it freezes before you can finish

Charged and could not rent actual bike. App said it could not accept credit card and then the was charged twice. When I went to use it to get a bike it said credit card not registered yet I was charged. Be careful.

Test. Svetlana

Doesn’t work. Canadian Visa card. Travelling in Mexico. Just doesn’t work. Sad

Very well designed, user friendly and intuitive.. I love it!!!

Do NOT try to preload!. It starts as soon as you buy the pass. Don’t prebuy and think you can activate it later!!!

Live the bike share app. Great app! Easy to use.

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Pesimo. Como todo lo que toca Sheinbaum. Los de servicio al cliente son unos malditos INÚTILES.

SCAM! Didn’t work, and they didn’t give me a refund.. Bought a day pass. Used it once. Second time I got an error in the app (and so did the person I was with who had an android) it wouldn’t let us get bikes even though we payed for 24 hours. Sent the screenshot to customer service. Customer service gives the run around and won’t refund. Scam!

Excellent. Used this bike share service when traveling to CDMX for vacation. Got it up and running within minutes on both of my phones, am iPhone and an Android, no issues on either.

DO NOT SUBSCRIBE. App only works with Black Bikes. Apparently they are in the middle of switching to a new system and the app only works with Black bikes (not red) you use to get a code that you enter into kiosk to get your bike, but support NO LONGER issues those. Why does a company think it’s acceptable to allow users to use only 10% of the system is beyond me.

Funciona bien pero no hay bicis en hora punta. Las bicicletas y estaciones son nuevas y la nueva app funciona muy bien. El problema es que en hora punta, si la usas para ir o regresar del trabajo de lugares céntricos (ejemplo en Reforma) casi no se encuentran bicicletas al final de la tarde para regresar a tu casa y si es de mañana no hay donde estacionar y tienes que dar mil vueltas y alejarte de tu destino para estacionar la bicileta. En hora punta a veces es mejor usar otro tipo de transporte.

Felicidades. Gran Esquema para la Ciudad Felicidades

Frustratingly slow and buggy app. It sometimes takes up to 5 mins to unlock a bike if you’re using the QR code feature. When clicking the scan to unlock button it just sits there forever trying to load the scanner.

Easiest way to rent a bike in CDMX. I wanted to rent a bike while in CDMX and couldn’t figure out an easy way to do so. Luckily I passed by one of the ECOBICI docks. I used the QR code on the bike to download the app, filled out my details (worked well even with an American phone number) and was off. Returning the bike is a little confusing. Once you get to the dock you have to shove the bike in so the metal triangle on the front of the bike clicks into place. It took me a few tries - there’s no instructions in the app so if you don’t get it at first just try a couple times. Other than that it was a great way to get around town.