Panda Express App Reviews

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Don’t bother with the app. This app is useless; let me tell you why. I ordered lunch for pickup at a specific time. The app knows what dishes the store typically serves, but it doesn’t know if they will have it available. So I show up to pickup my food right on time, and it’s not ready because they don’t have the dish I ordered prepared yet. Every other dish is there sitting in their heating trays except for the one I ordered. So I have to sit there for 20 minutes waiting for it to be finished when in any other circumstance I would have just gotten something else. Not to mention that they prepared the rest of my order and let it sit in the box getting cold while I waited for my other dish. Don’t waste your time like I did, avoid the app.

UI may need improvement. The overall user interface is great. Nice and straightforward. Exactly what I want when I order. That being said, I like to make adjustments to some of my orders, and I would like to see the option to change how much of something is in an item I order (ie how much rice is in a bowl with rice and shrimp). If possible, I would also like to be able to include commas and periods in the notes that you leave in checkout, because I don’t want to come off as mean. Love the app, super easy to use, wish most other restaurants apps were like this one!

Horrible app. Changes your address. Ordered last pm. Somehow, our address was changed after hitting order from xxx ct to xxx dr which doesn’t exist. If you google xxx dr it shows our home. Less than one min after ordering, we noticed the error and contacted the supposed driver by phone # provided by you. It did not belong to anyone affiliated with doordash or Panda Express. We then called the restaurant. They said they would let the driver know. I then called doordash, your picked delivery method. They said they tried calling the driver and no answer. Obviously, they do have someway to contact her as they supposedly got the order to her. They said they’d take care of it. The driver was at the store for over 45 minutes according to the tracking app and I still was unable to contact her. Once she started moving, I could she when she arrived in my neighborhood. She drove to the entrance then left. I was standing outside the entire time. It took over an hour and 1/2 for her to key in delivered which it never was. Our neighborhood is only 82 homes, very small and only 4 streets. This person obviously had no intention of delivering. She never tried calling us. This was the first time my daughter was going to try Chinese food. She was extremely upset. this mad it very difficult also considering it was now almost 2 hours later.

An Oasis in the West Valley. I recently moved from the Bay Area to Modesto - and eventual bought a home in Newman. I love my new home and Newman - but by the 2nd week of living in Newman - I realized that there were NO restaurants here in the West Valley that serve any Asiatic Cuisine! I panicked and went through Sushi and Kimchee withdrawals for 6 weeks / until I stumbled upon this Asiatic Oasis in this Burger-centric Desert that I now call home. I historically order Pickup via the App - and in each and every ordering episode - they get it RIGHT - they have READY ON-TIME - and the quality is ALWAYS consistent - and best of all you get your monies worth!!! So thank you again Panda Express Patterson - your effort’s in delivering healthy and delicious food - that is both pleasing to the eyes and the palette.

It’s great but it has room for improvements. Things that would make it the best fast food app out there: 1. Gift card purchase support in-app rather then a link to the mobile site. I would love to be able to send a gift card from the app to another user who has the app (either via registered email or telephone number). Right now the functionality sort of works, I can send my friend a emailed gift card and she can add it to her account on the app, but eliminating one step is more customer centric. 2. Why is SOY SAUCE not an option to add to the order? The other sauces are all there. 3. The ability to specify the number of packets of sauce on the side would be great. I always get ONE packet of teriyaki when I select that option, and depending on my meal I would like 2 or 3. All that being said, I LOVE the functionality of the app for mobile orders, I appreciate the customization options. The fact that the developers included an option to request silverware is a plus, not a lot of mobile apps think of that. I am super appreciative of how the app works, because it lets me order from the parking lot at work and have the food be sitting there when I get there, bypassing any line or meal rush.

Love Panda Express, but the system…. The costumer service and the app themselves I would rate at least a 4. But the system they set up is weird. Twice now I put for a pick up “ASAP”. I wait in my car for ten minutes then go in to see if my food is ready. But apparently the app tells the workers that the order is made for 15 mins later then when I walk in. I’m guessing 30 mins from when I made the order. That wouldn’t really be a problem if they could just make my food then since no one is there. But they can’t because the app hasn’t released the order. So they don’t know what I order and can’t confirm I paid. Ok. So let me cancel so I can order normally… nope. Cant do that either. So, I’m standing there looking at the workers do other things. Not making my food or anything. Just, wow.

Worst experience all the way around. So I ordered a delivery order in the app and was told it would be delivered at 12:09. I got a text from DoorDash, that my delivery was confirmed. In the Panda Express app there was no mention of a 3rd party delivery service. I waited until 12:10, looked at tracking and they updated the delivery time to 12:33. I was a bit annoyed, but okay, those things happen. At 12:30 I got a text that the order had been delivered and it certainly wasn’t. I looked at all my neighbors front doors just to make sure that the order wasn’t mistakenly delivered to the wrong address. Then I called the store and was told that they had no responsibility for this since it’s a 3rd party delivery company. I was shocked. So I said it is your app, I didn’t order through a different app, and they told me too bad. Since I had already paid for it I begged for them to make it again and my husband would pick it up. They agreed, but reluctantly. So frustrating and sad that this company works this way.

A la carte options not working. When attempting to add an “A La Carte” menu item to your bag you get an error that it could not be added because you didn’t make a size selection, but there are no size selections visible anymore for those items. Even if you attempt to reorder a previous order that had an A La Carte item in the order (eg Small Bejing Beef) the app will error out saying that that size is not available. Please address these issues and I will raise the rating to 5 stars.

Fair but buggy. The app is fairly well thought out, but several times it’s given me an error when I try to submit my order. No rhyme or reason. This creates a problem when, say, the only way to take advantage of a special is to order online. Also, what makes the app insufficient is mainly what’s missing. One is the option to pay cash at the restaurant. Also, while there’s an “I’m running late” button, there’s no “They’re running late” button. In fact, there’s no apparent resolution mechanism for when you’re waiting there, say, 10+ minutes past your pickup time, which seems to happen a lot at my local Panda. So, they’re happy to take your money but not so anxious to resolve any hiccups.

I Love Our Panda Express. I can’t say how much I love our Panda Express. The employees are always pleasant and kind. My only negative is not for our store but for the corporate office. Please expand our Panda Express they deserve more. Get them a Flag Store, same area but a flag store. This property generates a lot of business for you so you can do this. Also do not change the management there she’s ( sorry I don’t know her name at this time, just can’t think of it, apologies) always on top of everything in that store. So happy to have that store there please don’t lose the quality. Thank you for listening to my rant.

Waiting. Waiting. Waiting.. At the Lima rd restaurant in Fort Wayne Indiana as I write this review. My confirmed order was supposed to be ready for a 6:10 pm pickup. I arrived at 6:11. Took 6 minutes for anyone to acknowledge me even though I was the only one in the Online Ordering pickup line. When I finally got waited on, my online order wasn’t found. I was told it wasn’t their fault and I needed to produce a receipt. After retrieving my phone from my car, I returned to the Online Ordering line. Again, waited over five minutes without any staff (including the cashier) acknowledging my presence. I finally asked the cashier if she could check on my order. She fetched another employee. I showed him my phone order and he did fill the order. Ended up waiting a total of 25 minutes after my scheduled pick up time for my order to be ready. No apologies. Really bad customer service.

panda express. we as a family love panda express and we are constantly visiting to Centerville location repeat my children and I have been going to this panda for years I’ve had catered and expressed purposely baby showers and I just wanna say that the Centerville location is the best it is also the meeting location to where me and my ex-husband exchange the children just because we love Candace so much of my head but the staff there is always great they see us every Tuesday I pick up lunch for my kids and they’re always been dream we look forward to having Andover wars come out soon because I’m literally a Panda Express to three times a week

Not a good app. The first 2 times I used the app to get reward points added to my account the app really worked great. Yesterday I went into a Panda in the evening time to use the app, I kept getting weird messages like you can only use 1 coupon at a time which that was all I was using. I checked the cart to make sure I didn’t apply any other coupons. Then I turned my phone off a few times and it seemed like it would work but it would not. The third time it just kept loading and circling but not even the part to just get points was working. The app just froze up , I asked the employees on how to to use the app they were not helpful either. So I ended just paying more and leaving. The app needs to be fixed, there are serious problems with it.

Lack of caring. Let me start off by saying how much I do appreciate panda express being open during these uncertain times, with that being said I’ve got to say that for the prices they charge they certainly try to short you as much as possible. I have gotten the same thing every time ever since panda express opened in Michigan city and I’ve never had an issue until they have done the carry out orders only. I order a large orange chicken only and when I brought it to the point of them not filling it up the whole way I always get an excuse or they try to explain to me they only fill it up to the line which is OK if that’s what was happening but that’s not what was happening and I’ve pointed out multiple times and yet I still get treated like I don’t know what I’m talking about or that I am wrong. I’m not very appreciative of the disrespect or lack of caring about making sure that the container is simply filled to where they say it should be to begin with. For the pricing that panda express charges I can certainly receive better quality and quantity both from the food and the customer appreciation elsewhere. Very disappointed to say the least. I’d like to say that it would matter that I made this post but I am almost certain it will not make any difference sincerely a very disappointed combat Army veteran.

Worst ordering app I've ever. This app is really impossible. Every time I sign in and try to place an order half of the food items are missing. Not items that might just not be in stock, but things like rice. I just placed an order at my favorite location and couldn't choose fried rice, white rice, or the noodles. That's ridiculous. yesterday I tried to place an order, and it only showed two items available at my location. Just two items. White rice and broccoli. Nothing else available in the entire store. Updating my review, making it even worse. Today I tried to order using a coupon I had gotten for a free egg roll. But the app says my store has no eggrolls. The option isn't even there to order one. Of course they do have eggrolls. i'm shocked at how bad this app is

They tried to scam me!. I was buying food for my office team, but when I realized it would take an hour to get ready I decided not to order and cancel. I never hit confirm. A few hours later I get notified I have a pending charge on my card of $170 (what I was buying was less then 50). I called the local restaurant that I ordered the food from and the manager couldn’t find a transaction or where this was coming from. I then called corporate where they could not explain to me where or why I got this charge. He almost acted like it was very normal. Even after I confirmed and double check to make sure I’d never actually finalized the order. Needles to say I am astonished that such a well known large establishment could 1.) “accidentally” take this much money from my account without me ever actually placing the order 2.) acting like it wasn’t a big deal.

Please do cash !!!!. I am a person with cash only who is trying to order food. I don’t have a card or Apple Pay because my I don’t work and my parents doesn’t let me have an account. A lot of apps don’t do cash which is wierd because people like me then can’t order food and I can’t go and pick it up cause I’m 15. If someone was home I’d ask them to order food for me. But since it’s just me and my sis, who is the same age as me, and both of us doesn’t have an account or Apple Pay, we can’t have any food. Now we are gonna have to make some, which is fine, but I came home at 5 pm from school, almost 10 hours. I’m not complaining, but I’m really tired and wasted literally an hour trying to find apps that let me pay with cash and found nothing. Please consider letting costumers pay with cash as an option.

Dissatisfied Customer. Went to order the family meal to go online and went to pick up at 54 and Little where they have two separate lines one for order pick up and one for immediate orders. The pick up line had 10 people and not moving for an hour. I wAited that long because I was early and thinking I’d get my food. I didn’t wait anymore to get it. No one was moving. They were making orders for people that weren’t waiting in line. The two people ahead of me were waiting over an hour. They were busy inside but not handing out the food to the people that were there. I did not pick up my food. I couldn’t get someone to come over to the immediate order side to cancel my order. So I left. I’ve called 4x to cancel. No answer. A manager should have come out and said what was going on. Either they had a huge order to fulfill and they were backed up and someone should have come outside to say something. No communication at all. I understand things are different in the world now but customer service should not have changed.

DO NOT USE THE APP, ORDER WITHOUT IT!. Wow. To start off, my order was messed up by the store so I had to call and they gave me store credit. They would’t cover my delivery fee which was absurd, I paid to have it delivered. ANYWAYS, I try to reorder on the app and it says the order couldn’t be placed because now it would be ready at a later time which was fine but it still wouldn’t go through. If you read other reviews, others have the same experience. I kept having that issue no matter what I tried on the app, so I finally went on my laptop and just ordered from their website. That’s how I ordered the first time. Tell me why, 4 ORDERS WERE MADE. 3 were from the unsuccessful attempts on the app, and 1 successful try from the website. I got three orders and then ANOTHER ONE WAS ON THE WAY. Thankfully that one was cancelled, someone must’ve figured out what happened. I didn’t call the store, pretty sure it wasn’t their fault. And during these uncertain times, I am sure there is no one to call. But yea spending so much money on Panda was not in my plans today. So if you don’t want this to be your experience, refrain from the app. Just use the website. It’ll literally save you money. And FIX THIS APP !!!!!!!!!!!!!!!!!!!!!!!!!

I won’t use it again.. It’s a great concept. He walk in and pick up your food you can leave. I stood there for five minutes after I said it was supposed to be done. No one asked my name. I continue to watch and saw that what appeared to be my food was sitting there at the end of the line, not under any heat lamps or anything. And after seven minutes someone finally checked to see what the name of it was and it was mine. I said do you mean to tell me that my food has been sitting there for more than seven minutes. I didn’t think I was being evil when I strongly suggested that they can give me fresh food. The food had been sitting there prior to my coming in. The time I spent going into the store I could’ve easily gone through drive-through. I won’t be using it again and I will be deleting the app.

They need at least 30 minutes but don’t get the order until the last 10 minutes. Ordered in the app and they won’t let me pick a time less than 30 minutes away. Get there and they don’t have our order. Then they tell us they don’t get it till 10 minutes before pick up. I ask if I can cancel and she tells me know and because I am on a different time zone it will be an hour longer. She acted like the app was the worst way to order but we were on the go and didn’t know how busy they were...they were dead so not sure why they couldn’t fill the order in a timely manner. And yes, you can cancel if they haven’t accepted or processed. App also can’t handle time zones at all. This isn’t the first time this has happened just the most fustrating since we live on the time zone line and they can’t process an order at all. App would be wonderful if the employees actually understood it.

Double order trouble!. I ordered in the wrong place and realized that I was at the wrong location. I called the store and told them what happened and to cancel my order because I was in another location. I had a feeling they would refund so I didn’t make a big deal and ordered at the correct place and kind of forgot about it. Weeks later I reviewed my statement and remembered. After a quick follow up with the app the money was returned to my account. Go to go get another order from my favorite restaurant now 😎

Freezes every time. Now that I have your attention, the app “works” but paying via Apple Pay causes the app to freeze literally every time. iOS up to date, app up to date. The way to get around is put the app in the background, then go back to it, and now Apple Pay will pop up. But this is EVERY TIME, no exceptions. Other than this, app works. I also don’t really care for the UX of how to order sides. Should be a section at the top of the app that shows your sides and each tap puts a new side up there, vs a giant list of everything with a 1/2/3 next to it. Cuz if you tap it once, you have to know you can dilute it from 3 to 2 or 1 or half. That’s dumb… heck even put a plate and as you tap, it fills the plate just like at the restaurant.

Best Panda. Centennial Panda Express is the best by far! Every time we put in the order, they remember our sauces they remember our napkins and our silverware they are the most friendliest Customer Service ever! We have gone to the one off of Academy and had it delivered from there because that is where we live and even picked our food up from there from the app and every single time they forget our silverware they never give us the teriyaki sauce and never put anything in the bag other than the food it makes life very frustrating. thank you centennial you’re awesome and getting it right every time.

Family Deal Not Available. I drove to the restaurant, but there was a sign that they were no longer offering the family deal for $20 at the restaurant. Manager made me drive around and order from the app or online while in the parking lot. Then I advised to workers that were taking out the track that neither the app or online were offering the family deal. She recommend I try to call their corporate office. EXCUSE ME!!! That’s not my problem, that’s a Panda problem. So I drove back through the drive thru and asked to speak to the manager. They had me wait at the window while she was on the phone and then when she came to the window she said they had to reset the app and the options online. I closed the app on my phone, reopened it and voila, guess what the option was added. Unfortunately, instead of the manager taking my order at that time as a courtesy for the inconvenience, she told to go back around to the parking lot, place my order on the app and wait for the time given for it to be ready. 30 minute wait. In the meantime, I watched a countless number of cars drive in and out of the panda drive thru. This experience sucked!!!

Skip this app/ just wait in line. I mean overall it’s a okay app right but you place your order and it takes forever for it to arrive. I went into the restaurant just 10 mins before it was due and the restaurant staff didn’t care if I showed mobile receipt or order number “as long as it hasn’t appeared on my end I can’t do anything about it “ and i had to wait for my order to appear on their screen . While the staff was really frustrated that I couldn’t just wait 15 mins when I simply just wanted my food . I didn’t argue back . I waited and the order came in and they’re like NOW it’s your turn . When I had ppl come in much after I did and received their order first .unlike the Chick-Fil- A app that has the option to tell them “I’m here “ so they can start working on it . The earliest you can get it is like 30-50 mins after you order . Just skip the app and wait in line .

Good but needs improvement. I appreciate the fact that panda finally has an app that I can order through. I also really like the delivery option and that there’s not crazy fee’s. My complaints would be that I wish there was some type of reward system, similar to ones many other places provide to incentivize people to actually use the app. The only real issue I’ve had with the app as it is now is that I’ve tried to order particular entrees on the app and they were unavailable, but then I go into the establishment and see that they do in fact have that item.

Can’t use gift cards. Update: I’ve been emailing a customer service rep named Sarah, I’ve explained my situation multiple times via email/Pandas ticketing system and she for some reason can’t seem to understand that Pandas gift card function doesn’t actually work on the app or the website. I don’t know what’s more upsetting, the fact that Pandas mobile ordering system doesn’t accept gift card or the reps lack of comprehension. It’s very frustrating and has become a big waste of time. I would’ve chosen to eat here on several occasions because I have a gift card but your app won’t apply the gift card to your total. I’ve tried both the browser based website and the app. Super annoying and I really have no desire to use this gift card.

Clumsy and untested. If you want to learn how NOT to make an app, here’s your reference. It constantly deletes your “bag” and locks out options (such as choose drink). I suppose you could put “no ice” in the special instructions, because they’ll likely ignore it anyway. No option to get chopsticks. If your address isn’t in their database, you’re out of luck, and I guess they’ll just abandon your lunch in the lobby of your office building or apartment complex if you have a number to add to the street address. There seems to be a spot for buzzer instructions as you type a partial address, but that locks (or completely disappears) once you select whatever their database sticks you with. Who cares about free delivery if your order never makes it to you?

Poorly designed and nonfunctional. This app has way more stars than it deserves. I don’t know how so many people are satisfied with this completely unusable app. I cannot order anything because every time I initiate an order by setting the pickup time and place, it just loads for a long time before telling me the order could not be placed. The loading times for anything in this app are nonsensical and absurd. I have to force quit the app then open it again to start over and hopefully it doesn’t get stuck on a loading screen again. Why the hell does it take so long to continue as guest? Like wth is it processing for so long to get past the initial screen? I can’t fast log in because autofilling the email always enters my password (which is fully visible i.e. security issue) instead of my email. Even when I have the cursor on the password field, autofilling it will replace my manually entered email with my password (again, it is visible) and still leave the password field blank. Also the map to find your location almost never works and also takes forever to load. This app has all the same terrible problems as their website too. Unbelievable that they screwed up such an important part of what could have been an excellent addition to their business model both on desktop and mobile.

Bad app. I’ve tried on several occasions to order using the app and it’s always a mess. I only order the Family Pack and a few sides. But when I select “Place Order” it bounces and never completes the order. I think it’s because the Family Pack can’t be completed in the pick-up time allowed. No one at the store has an answer. And when I called to see if the order had gone through the lady said it usually takes 10-15 minutes for online orders to post on the store’s system “so call back in 10-15 minutes”. We love Panda. Please fix you app, your communication system, or your process.

Horrible customer service with all staffs. I often order from this store and every time I come to this place I am always disgusted at the level of service that they DO NOT give you here. Every time I go in they do not greet you, smile, or even look at you. Even the manager was there and doesn’t greet or acknowledge me, and he even looked right at me , and NOTHING! Many times I try to give them the benefit of the doubt and I will smile and say hello, say please and thank you and I do not get any reply back. Also they don’t seem to get my order right. By the time I get home they always seem to have something wrong with one or all of the order If it wasn’t for the convenience I would never come back and believe me I spend a lot of money into this establishment. But if they don’t get it together I will inconvenience myself and go further to get the food .

I use this every chance I get. Specially, when I have to go out of town to the doctors and grab lunch before the drive home, which normally is way over an hour this is the best food app I found so far ever!! even if you don't take your phone in and use it at the register, you can still collect the points with your receipt to save up for a full meal!! the monthly inspirations and side deals you get from the app are also super cool!! please keep it up and be a great example for the rest of the world. I love you guys! The order ahead and the drive-through stuff is that freaking bomb also!! 💜💜‼️💋🫶

prevents delivery for my entire area. I would be happy to use the app and rewards program that goes with it, but because the delivery feature outright prevents me from choosing the location which does the delivering, the app defaults to the closest Panda location- a store located on a nearby college campus which is only open three and a half hours per day, only on weekdays, around lunchtime. When the store is closed- which is almost every hour of every day- the app attempts to force me to arrange a delivery on some future day, instead of allowing me to get a delivery from one of the other locations in our area, one of which is not even a full mile further away. The previous Panda Express app never did this to me, but I don’t know if that’s because the app was just better designed or because the location had not opened yet. The entire issue could be resolved if they had the app to check if another location within delivery radius was open when the closest is closed, but as it stands the app has essentially forced me to either use third party or shop elsewhere if I want delivery.

What the...?. Just ate my food. Yuk and yuk. First off, I mobile ordered and for the second time out of two times I’ve done this, my order was not ready. Not only was it not ready, the ticket was still in the machine. There was one other customer in the place so I don’t know what the issue was. I honestly could have walked in and ordered and payed faster than it took her to figure out the ticket. She seemed frazzled that I was two minutes early and reminded me that my order said it wouldn’t be ready until 9:25. It was 9:23. Anyway got home and ate my food. Gross! Mind you I have kids so we’ve gotten this good many times before but I’m pretty sure they cooked the food so much that the actual chicken disintegrated. It was primarily fried coating. Did I say gross?? This may be my last trip. It’s unhealthy anyway. That being said, the veggies were pretty good.

App has wrong addresses and terrible customer support. The app has the wrong address in some of the spots taking me to the wrong place and when I called customer support and the restaurant it did not even ring just went no body is available to talkie your call when the restaurant is still open and customer support was worse being their music and things they had just made me more angry at the fact that when I ordered it sent it to the wrong address and the fact that they took my money and won’t take calls from anywhere I also tried logging in to the app and it won’t even let me log in and attempt to cancel the order Don’t order from Panda Express they take your money and run. Go somewhere else likely that has better food

Always crap. Can’t ever use this app. It ALWAYS gives me some kind of problem. Now I try to open it and says I need to update to another version yet when I try, it doesn’t do anything. I deleted the app and reinstalled and still does the same thing. On past “usages” it won’t take my order b/c of some stupid problem they have with the time. Sure is a shame you can’t make a better app than this. I’ve just given up altogether. Another less place to be able to get anything from and living in a smallish town there aren’t many choices anyway. Really irritating.

Aggravating. One of the people who work there wouldn’t give me sweet & sour sauce. I got an order of 6 egg rolls, and asked for the sauce. She hands me 4 packets. I tell I’ve got 6 egg rolls. So, she gives me 4 more. Then I’m like listen, it takes 2 packets at least, for each egg roll. Then she tells me “we got in trouble, for handling too many out”. I tell her I’m pretty sure, that if someone’s specifically telling you they need more it’s fine. Nope, she still refused! So, I ask to speak with a manager. She says the manager isn’t there, and asked if I’d like to speak with someone else. I say yes. She comes, and before I can say anything hands me some more sweet & sour sauce. How f’n aggravating. I’m not sure I’ll ever go back, to this Panda Express.

Amazing Service. This app is amazing. I'm able to get delivery or takeout with only a few buttons. And it lists all the locations so I can order from any nearby Panda Express. Truly love this app especially as a person who occasionally works from home and doesn't always have time to prepare a meal. Being able to order Panda and have it delivered to my door at the onset of my lunch break is perfect. What can improve: if there was a feature allowing you to select a bunch of entrees snd sides and then organize them into 2 separate areas, that would be really useful for big orders because then people could select a bunch of entrees and put 1 card on box 1 and 1 card on box 2. This would appeal to larger orders and drive up revenue on the app. Just my thoughts.

Forced me to leave a review, so here are my thoughts. Not that I think your organization has any ability to effectively communicate to its employees or workers or management from corporate, but the location on los Osos Valley Road in San Luis Obispo is disgustingly under employed. And therefore, poorly run. There’s a clear disconnect between management and the workers, when I went there was a line out of the door and only 4 total people working, including the ones in the kitchen. I ordered online and waited an hour for my food because they were so swamped they couldn’t look up to see that an online order came through, and I watched this poor teenage girl get yelled at by angry hungry customers for things that clearly weren’t her fault. Also like, app interface is terrible, why aren’t there points or like any kind of rewards incentivizing people to use the app? Get with it and stop asking me to pay you back for donating to the kid’s foundation. You already paid, stop lying to people and telling them they are donations are going to the kids when really they’re going into your pockets.

Awful Mobile Order System!!!. Panda Express’s mobile ordering system is terrible. It’s great as long as they have everything you ordered available, but if they are out of an item there is no way for them to contact you and let you know that they can not fufill your order; which is crazy because the app makes you enter your phone number every time you place an order. But according to the employees your phone number is not passed on to the local store when they receive the order. Then the ordering system charges your credit card anyway and the local store has no way to refund your money. You have to contact Panda’s corporate office and explain the issue and then wait for them to review and approve your refund.

Approximately pick up times. Approximately pick up times are horrible if you are setting up a pick up time it’s for a specific reason. I had placed an order and I had arrived to the restaurant way before my pick up time however I had seen a bad just sitting there for the whole time that I was sitting there waiting. When a minute before the pick up time comes around I go up to the door and wait and I told them my name and they gave me the bag that was sitting there for at least 15min I let it slide next time around same thing happens not to mention that it’s sitting there and food gets cold so then I ordered and got there 7 min after I placed the ordered and then they are telling me that the order won’t be ready until that certain time well then I told them to please let me know because I don’t want cold food... mind you that it’s the same store they need to be more consistent

Pick Time isn’t Pick Up Time. My app tells me the pick up time is 8:15, so I arrive a few minutes early (the Panda in my town is NEVER busy). I realize I may have to wait for them to get it ready. However when I pull to the window they tell me they haven’t received my order and they won’t receive it until the time on the app, which clearly says “pick up time”. I use restaurant apps often and I know that some don’t start the order until you arrive or until you pay. I know they are all different, but if your app says it’s the pick up time, the order should be ready that, now just received by the restaurant.

Easy to navigate app but gives incorrect information. I signed up for the app for the first time. And there was some confusion with getting my order. So I do not go by my first name. I go by my middle name. Therefore, I signed up for the app with my middle name. However, when I placed the order with my credit card, it says next to the expected time to pick up my order, “head to the register and tell them mobile order ready for (my first name). I figure okay I guess my order will be under my legal name since it was paid with my card. My family and I get there and the employees can’t find it for the longest time. We tell them it might be under my middle name then. They are skeptical but we eventually get my order which WAS under my middle name. Why does the app say to ask for it under my legal first name if that is not what the order is under?? So confusing. Honestly just don’t include that phrase to “head to the register and tell them mobile order ready for ____” if that is inaccurate. I would have just asked for it under the name I put it under from the very beginning.

I was hoping things changed. When we moved here 7 years ago, this was the best Panda I had ever eaten at. Consistent excellent food, great customer service, clean restaurant. 2020 Covid hit & they changed managers. It became the very worst Panda ever,17 wrong orders in a row, horrible attitudes. A few weeks ago I gave it the first chance in over a year. New management, food was great, order was correct-I had really high hopes. Last order, 3rd entree was forgotten entirely. The young woman I spoke with said “yeah, it happens-bring the receipt & we will replace the 3rd entree on your next meal”. On my way to try once more, really hoping upper management was listening about the previous management because their loss of income had to have been drastic & last time was just a one-off. When done right their food is good, their location convenient & the young man I spoke with the visit before last exemplified a great manager with excellent people skills.

Convenient, but drink options limited. I like using the app to order, it makes things fast & convenient. However, it’s frustrating that all drink options are not listed in the app. It’s nice that they prepare the drinks for you, except when I want an option that’s not offered on the app (passion tea), then I’m forced to now drink something different (or pull a jerk move & dump and refill right there in front of the workers). I understand if you can’t give all the options, like if some stores are different than others or whatever, but you should have an option of just ‘fountain drink’ & let people fill it themselves.

Horrible. When you order online or on an app and you walk in and everyone in line is served and then people that walk in after you are served and gone before someone asks if you have been helped, makes this concept completely pointless. If I’m standing in the line for online pick up and you ignore me or wonder what I’m doing then this process needs to be re-evaluated. I thought the first time I tried the app order and this happened, it was just a one time mistake. But then it happed again. They didn’t even start making my food or look at the order until I said something.

Terriblle. Panda Express uses DoorDash to deliver their orders. Several times I sat for over an hour waiting on my food to never have received the order. When I first started ordering outside of Uber Eats I was excited because the food came fast and to my door. That feeling was short lived because Dashers don’t check the address; they just care for a check. They don’t care if the customer gets their food which I’ve experienced twice. The Dasher delivered to the wrong address and said it was delivered. Then when customer service reached out to them to see if they’d correct their mistake, they said they were too far. I just ordered my food and and the Dasher delivered to the wrong address again! They put in an order for redelivery and they turned around and canceled that. Because my son is ill I I ordered again. I don’t want to take him outside. This is so disappointing and disgusting how paying customers are being treated. We order food and expect a decent delivery time to possibly not even get the food. I really wish Panda Express and DoorDash really cared about their customers.

Incredibly frustrating. The app visually looks good and well put together. That’s it’s only plus. It’s hard to add a payment method, it insisted the card number for most of my cards is not right despite my own triple checking. I found a single card that works and proceeded to order. Only six entree options were listed, if the rest were there they were not easy to find- I searched for a while. If they were the only ones listed because they were out of the others I’m annoyed because I would’ve chosen to wait and order something else when it was ready. After ordering we had to wait fifteen minutes for the order to even be processed BEFORE they’d make it for us. Panda Express is one of my favorite resteraunts but this app is definitely deterring me from coming back.

Useless!. What a useless app! You would think the point of making a mobile order is to avoid lines and not waiting for your food but not with this app! I always pick up my food 5 minutes after the time the app tells me my order will be ready to give them time but that’s not enough! Most days I wait 20-45 mins. I see the line they have and is gone. Another one forms and is gone, everybody gets helped before the mobile orders! Why have mobile orders if the people who get in line get their food faster?? Completely useless! My honest advice, avoid this app or get in line. It’s a lot faster!!

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Cannot purchase. Cannot purchase through app. It will only let you enter in a zip code.

Useless. In Canada says it detects an error and won’t allow any access! Why don’t you fix it or get rid of this useless app!

Preorder. I like the option that I can preorder, but the last 2 times we have been VERY dissatisfied. The portions are no where near the same as when we go in!!

Garbage. Don’t waste your time on this app. It loops endlessly and will never allow you to place an order. Keeps looping to sign in, check out and than all over again. What’s the point of an app if you can’t use it to order. 2023. Learn how to make an app work!!!!

Not for Canada?. App runs smooth but can’t get past the captcha until I’m on a US VPN. I can choose my Panda Express but it takes me to safari to order. And Canadian locations don’t offer rewards. So what’s the point of the app? Two stars because the app is actually smooth to use once I could log in.

Useless in Canada. Cannot sign in nor create an account in Canada.

No ordering. App has an ordering button, but just sends you to the website. Looks nice, but functionally useless.

Stupid. Yeah the app is free. Because they won't let you see the funking menu. What a waste. Now I'll never try their stores because if this

Useless for Canadians. Very frustrating on both App & website. Using the app keeps taking you to the website when you try to proceed with the order it keeps taking you back to the beginning. I was also on an email list and got a notification about crispy almond crunch chicken with a code. Try to use it didn’t work and I also couldn’t find the crispy almond crunch chicken on the menu on the website or the app.So I called my closest location and was told they did not have crispy almond crunch chicken and I called the next closest location same story apparently it’s only American. So Panda Express needs to set up an app for Canadian customers. I will be deleting my app because I live in Canada it’s useless to me. But I do plan to order in person at my Panda Express because the food is awesome.

Can’t use app to order and pay. Only options are for zip code and state when asked to enter required information.

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Pushed around so much for mediocre wanna be PF Chang. The people at the drive through were far less than helpful to obvious new customers. I got in line three times because they neglected to inform me that the family meal was only $20 on line. Then they tell me it’s going to be 20 minutes just to process my order and another half hour to make the same exact meal that my boyfriend ordered at the window... with no Thee customers... I went to the window 15 minutes early in hopes that my order would be ready. It was so ready that I wonder how long it had been sitting under those hot lights.... I haven’t even tasted the food yet but I’m so disgusted by this fast food drive through drama. I couldn’t even check in my order without signing up for their dumb club or whatever. Then I still couldn’t check my order because I had to download their app too! I don’t care how good this food is, that bunch of bull crap has left me without an appetite and longing for a stiff adult beverage. Thanks a lot for the Panda Jamma✌🏻

Terrible app. Used the app to save time instead of going through the drive thru. Used the app & stated order was ready. Went to pick up & waited for 10 minutes. Called no answer. Called again no answer. Finally went inside to learn they had no record of my order. No problem said they would remake. 30 minutes later still no food. 2 kids on the back seat waiting for food. Finally staff member comes out to check on us because we had been parked for a while. She discovered the restaurant had no record of our order! So she used my confirmation email to make our dinner fresh. We waited for an hour & a half for our food. Still charged us after that. Love Panda bit will skip the app & use drive thru.

Very disappointed. I ordered online. The site gave them 45 min to prepare my order. So I took my time getting there. Upon arrival I was told it wasn’t ready and they’d bring it out. I watched cars pull through the drive through and leave and still no food. After 1 hour from the time my order was placed I went back in to check and was ignored until i asked them where my order was. They acted as if I was from another planet. 1/2 my food was already boxed up the rest they just had not done it yet. I assume they were filling the drive through orders first. This is NOT ACCEPTABLE! I am patient and understand things are not normal. But this will not bring me back as a customer and I will give your some free bad advertising.

What’s the point of the app?. Just went to the Panda Express in Santa Clara. I ordered 20 mins ahead of time and arrived on time to pick up my order. I waited 10 mins for someone to acknowledge me and then I had to ask for my order. The server then made the order and basically through it together and tossed the box a few times putting it in the bag. There were no utensils and the server was upset at me because they were unable to provide service on time and at least with some ounce of courtesy. When I got home all of what I had ordered was completely mixed up from the way the server threw it in and then juggled it. So my question is why have an app that allows you to order ahead of it doesn’t work and then your employees are upset like it’s an inconvenience to fill the order? This is not the first time as 3 of the last 4 times I have ordered I had to ask for it and it was not ready on time. I even had to go to great lengths to prove my order once. I would think a company of your scale could do with some employee training on the app and customer service.

So easy!. It’s hard to find a place that families can eat for a reasonable price. My kids love splitting bigger plates. Everyone gets to pick their entree and we order extra sides. I love being able to pay from home and have my kids go pick it up. It’s simple and affordable and most importantly…delicious! I also like how you can make special requests through the app for your order. Not many places offer that. Thanks Panda!

App is terrible. Panda used to be a favorite of mine. Then hit the closures and absurd policies, but I thought, I can order through the app and pick up and avoid having to deal with employees. The payment portion of the app is terrible. It ate the remainder of a gift card once. Every time I try to pay and enter my CC info a big banner is across the screen for Apple Pay. I don’t use Apple Pay. When I try to fill in the next field it takes me back to the order and looses the CC info so I have to fill it in again. And when I do get an order to go through and pick it up the portion sizes have been dramatically reduced. I rarely eat from Panda anymore. It hasn’t been a customer friendly experience for a long time now.

Account got hacked and I got scammed. DO NOT SAVE YOUR CARD INFO!!!! Someone from another state got into my Panda account and made a huge order. Turns out others had this problem while using the app few years prior too. Some how these hackers get into your account and make an order, change your phone number, pick up the order and change back the numbers saved onto the account. Emailed Panda customer service and all they said was to take it up with your credit card company (in a nice way at least) This transaction on my card will look non fraudulent and they will hold me accountable….. Panda should have taken the responsibility and just refunded the amount when I 1st reached out to them.

App is ok but could be better. I have multiple locations near me. If one place is out of what I want the app doesn’t give me an option to use another location for delivery. Also the sauce option is pretty stingy. If you want more than one sauce you have to write it in the comments which more often than not get ignored. I’ve ordered small medium and large of the same item in multiple occasions and the take out contagion I get is… small. I’ve gotten deliveries that are labeled correctly yet contain completely different food. So… It’s just the same ol crap shoot as going thru a panda drivethru

Great app. I use it all the time.. I like this app. It’s works well and is convenient. I think the stores should either dedicate a person to distribute the take out orders or have a queue. It can be disorganized to pick up your order. People cutting in line (especially door dashers), or difficulty getting someone’s attention to get your take out order from the stand where you can see it sitting ready.

Trash. This app is trash. This app constantly freezes and makes you re type your order a few times then will not let you place it. Then finally after you get the order to the pay screen it won’t let you sad your payment through because the time isn’t correct time. When you put asap they select a time for you and still not let you send the order through. I’ve tried to log in through the account i created with the email i regularly use and it won’t let you. I even trip through Facebook and of course it won’t let you sign and placing the order through the guest is complete trash. I hate this app. This is one of the worse apps when trying to check out.

Needs an Order Survey/Review Function. The app works good, it just needs an option to submit a survey or review your order. My local Panda Express is always out of something on my order, so they don’t make it until I get there. This most recent order they were out of Coke. I wanted to get reimbursed for the drink on my order and they said they’d have to get a manager and were running around clueless. Then I decided to just take the cup and fill it with Cherry Coke. Terrible idea. Their cherry coke was not mixed right or almost out too. Please let us submit our reviews through the app!!

Treated rudely because I used app.... I use restaurant apps frequently as I am a working and busy mom. Not only was my order not ready at the allotted time for pick up, it wasn’t even in their system. I came through the drive thru to get my order and was treated like I had the plague. I was told I was holding up “her line” because my order wasn’t in the system yet. So I went around and drove around again only to be told my order still was not showing up. Then they were directed by the manager to give me some canned answer about not distributing mobile orders through the drive thru. Why when every other restaurant can somehow figure it out? It was a waste and an annoyance to use the app.

Solid app. This app is very quick/responsive and easy to use unlike other fast food chain apps such as Subway and McDonald’s that feel very clunky. I wish they offered a rewards system though since although the food is really good it’s not exactly cheap especially with the cost of fountain drinks being more now (almost $3 for a large!). McDs charges $1 for any size drink which let’s be real is just syrup anyway and costs the company less than the cup.

Steals your gift card balances. Do not use gift cards with this app. You will always have a balance left, and the app will not allow you to use the balances in a later order unless those balances add up to EXACTLY the cost of your order. This app has thus effectively stolen my balances because they add up to a dollar twenty more than my order. How hard is it for them to just treat gift card balances as a credit in your account? Most of the other food apps can handle this, but not Panda Express. You might ask why I use gift cards. It’s because Taco Bell lost track of account information early on in the history of fast food apps, so I refuse to trust any of them with credit card information.

Panda app. Not user friendly. Doesn’t have a feature to add preferences/requests. Also, an online order forces you to go inside to pickup. Why? Hello coronavirus! Social distancing! Then they missed including several items on the order. It’s printed out! Store was empty. one in the drive through and after 20 minutes still not ready. Put old soggy sweet fire chicken in the container. Called her on it and yet lo and behold. Soggy gummy chicken in the box! Your sole means of business is togo/drive through and it was screwed up royally. This is your survival!!

Last two times they didn’t give any sauce, chopsticks or napkins. Food was packed good even though it got a bit mushy but they forgot to give chopsticks, napkins and sauces. It’s not convenient when you take it to a friends house and things are missing. I wrote it in the notes twice and they failed twice. they prepack everything before we get there and the bags are sealed shut with a knot. You need to tear the bag apart to see if they messed up or not and of course nobody does that. I did reviews and didn’t get any reply back. I ordered a third time and hoping that they cared this time.

Waste Of Time. First and last time using this worthless 2nd rate system. Ordered using app. Showed up at scheduled pick up time and my order had not even been started. There was a line of customers waiting to order. They were all serviced first, even though they ordered 20 minutes after my order. Then I was told they were waiting on making new food because the people who waited in line and ordered after me took all the food. What the? What’s the purpose of this app? Then then when I got the food home it was cold because they made part of it early and left it sitting. Then my order was wrong when I got home. Makes me want to buy stock and fire technology department.

App issues. App kept freezing during my order and took off items Not happy with how it's ran nor some employees at the Tehachapi CA site due to being kicked out for no mask when I'm exempt and told them that and they did give a pass. I've had a couple food mix ups before tonights order..... I like panda and want this location to thrive but they need to do a better job before y'all lose customers

Nothing Express about this Panda. We ordered online and waited 22 minutes. It wasn’t ready when we got there and had to wait about 5 more minutes. Then when we got our order to the car we ordered Extra extra extra teriyaki sauce and we had NONE. I went to the sort and I understand about not allowing people in the lobby but the manager- yes I said the manager screamed at me from behind the counter and said “Go to the drive thru” I ordered online to keep from waiting. I do not expect to be treated like I am a three year old doing something wrong. I will NOT visit Panda Express (UN-express) in the future and I will just say “Beware” and stay away from the Panda Express in Surfside Beach. The manager is very very rude!

Terrible app, great food, terrible company. You cannot use more than one gift card on app. This means if you have a gift card with a few dollars left and another with a larger amount you will have to use the smaller one and pay the remainder instead of being able to use the additional card like you would at the store. They often turn off items and forget to turn them back on so unless you call you will not be able to order those items. The app is glitchy and it often will not prompt you for the information it needs, you will just not be able to complete your order.

App payment function doesn’t work. Title says it all. When I first downloaded this app I could order and pay with no problems. Once iOS updated (I think to 15, it’s been awhile), the app stopped functioning as intended. I can no longer pay with any of my cards or via Apple Pay. This is frustrating as there are several app-only deals and I cannot access them because I can’t pay via the app. I have no problems paying in store with any of the cards I try in-app. App is up to date and so is iOS on my phone so I’m not sure what the problem is. However, given the volume of customers I don’t expect a resolution anytime soon.

My experience. So I placed a delivery order on the 23, never got my order. I waited at least 1 hour since it just started snowing on that day and thought that it would take them a while to delivery my food. 1 hour passes and I still don’t have my food, I gave them a call twice and they didn’t answer. After that, I went online to see how to get customer support, and sent them a message, saying that I didn’t want the food anymore and would like a refund instead. After waiting for one week, I never got a reply back nor did I get a refund. So here I am giving them a bad review. If you ever order, just place an order for pickup so you don’t end up like me, no food and no refund

Food and prices are great. Service is hit or miss.. App orders often take lowest priority. I’ve been to this location many times and I stand there waiting well past the requested pick up time while they prefer to serve drive up customers who just arrived. But the food and prices are always outstanding so we return. It’s also very close and convenient. Service today has fallen off everywhere in my experiences. So now I request a pickup time 15 minutes before I plan to arrive. That seems to help. But it’s a shame.

Thought of a rewards program?. I love me some Panda Express and eat there a ton. This app is nice and convenient because it seems I either get a lot of complicated people in front of me or I have to wait forever for food to cook. With this app, it’s always ensured to be ready whenever I get there with no hassle. But have you guys ever thought of starting a rewards program? As much as I eat there, it would be nice to get free things here and there to know my loyalty is appreciated. Just a thought. That would make this a five-star app

Panda Express. I’ve been using this app for the last few months and honestly it’s saved me the hassle of going in and ordering and I can make sure everything is correct when am using said app, it really works well and the point section where you earn when you order online is a great feature for retaining returning customers I will be using this app from now on!

Online order mess up!. I ordered the plate with Beijing beef. After coming back to work I open my food to find out I only have noodles! The app says I only ordered noodles, so I thought I messed up though I do remember vividly ordering the beef. So I go through the same process making my selection as I did before. Again I choose beef. Then when I looked at my order, it says I only ordered noodles. I look at my receipt that I got in store and it too also says I only ordered noodles. Why is the app asking me what entree I want if it’s only going to give me the side? Not only was my order missing items, but the item it did have was cold! Cause this inconvenience I was not able to eat, or get my money back.

My order was processed incorrectly.. I tried ordering from the same location I always do. I’ve ordered from the app several times before and I put in my order as usual. I always order delivery since the closest location is too far from my area. When finalizing my order however, the order switched from delivery to pickup and wouldn’t let me cancel my order. Now I’ve wasted 13 dollars off my purchase because the app bugged out and wouldn’t let me reorder because the order was still in progress because I cannot pick it up. Thanks a lot.

Pros and Cons. Pros: User interface is super clean and intuitive Menu is well organized Easy to add and edit items Cons: No options for Customer Service resolution within app (for issues with orders) Frequently freezes on checkout temporarily Overall, it’s a decent app and I’d give it 5 stars if even just more customer service features were added since the freezing has always been temporary. ETA: Another annoying con is that this review pops up every time I place an order despite having already reviewed the app.

What happened?. I made a large order for my family because it was a special occasion and we didn’t want to waste our time together going to the store. I went through the whole process and was told my order went through and to click for tracking information. I just took note of the time it would be arriving and went about my evening. The arrival time passed and I checked, no tracking information but the order is in progress. I waited another half hour because I understand that sometimes delivery takes extra time. Then I was told my order never processed and the store is closing so I can no longer order the food. Had to feed my guest leftovers, hate this app.

Pointless to use the app. Ordered on the app so we could pick up and eat right away since we were in a hurry. Got there 3 minutes after the arrival time on the app not only was it not ready, but they didn’t have one of the entrees we ordered. Not just today, but at all. Why is it an option on the app then. So we pick a different one. They they come back and say that it will be 3 minutes for the cream cheese rangoons. Frustrating to order ahead and have this happen and not get the food We ordered and have to wait. No apologies from person behind counter and when I asked to speak to manager he said it was an estimated time because they are so busy and they get orders from 4 different apps.

Update. Got a new phone and decided to update my apps and payment information. The only way to add a different card or edit existing one that is close to expiring is to order something. Sometimes it takes a while to update payment info so I wanted to do it before placing an order under limited time, like my lunch break. I hope they can fix this. Also, app is useless if online ordering is unavailable at your closest Panda or if crew is understaffed or inexperienced; you’ll be there for a while and eventually leave with an incorrect / incomplete order.

Too quick to charge but not prepare.. The app charges your card instantly but I was told by the store manager that the order is delayed 15 minutes before it gets to the store. I was 10 minutes early and had to wait for my order to be transmitted and then filled. The site was out of several main course choices and I had to wait for mine to be prepared which totally defeats the purpose of pre-ordering and being charged for having to wait. This was a complete disappointment. The only saving grace was that the staff were kind. Lousy online ordering system. I may consider recourse as I was charged and my order was delayed.

App doesn’t work. I love having to go stand in line because the app doesn’t work and I can’t order it through the app. Just tried to order again and the only option it gives me is for one type of entrée. No other choices. So, I’ll go up there stand in line for 15 minutes to order as opposed to walking in the door and picking it up from the counter. Get the app fixed. This is for the store at 5500 Greenville Ave. in Dallas Texas.

Not Bad, But Some Issues Need Work!. There’s no way to order sauces. When I order Panda I want sauces on the side, teriyaki, sweet & sour, etc. Now you can enter special instructions and it almost works, but be aware that the printer cuts off more than a couple words, so if you say you want teriyaki and sweet and sour sauce, you get “teriyaki and sw”. This happened last night and being pandemic and getting food to go, we didn’t see this until we got home and frankly, I’m not going back to get sauce. The food is not as good without the sauce. 2nd, if you look at appetizers and it pops up veggie rolls, you can’t get back out. It just keeps popping up veggie rolls. Poor QC here, Dev. Anyway, add a spot to order sauces!

Can’t get online orders correct. This Panda location has a problem getting online orders correct. This I the third time my order was incomplete. But at this point I blame myself for not checking the order prior to leaving the store. Maybe you should all invest in a sign that alerts customers that they are responsible for checking the order on pick up prior to leaving the store. It simply isn’t worth my time to drive all the way back to retrieve my missing entree. My wife had had enough so she called and complained and apparently the managers are not empowered to make it right considering the inconvenience to the Customer. Shame shame shame.

Profile is lost. The new app may be “easier” to use, but NOTHING is saved from the previous versions profile. Even logging in with my account, of which I’ve ordered many times, nothing is saved. It says I have no “previous orders.” Every time I’ve ordered in the past, there are 7 of us, and their orders are unique and specific. Instead of simply being able to click “reorder” and be done, I have to go through the entire process again. While I appreciate the fresh look and friendly UI, it’s useless to me if my profile can’t migrate over with the new app!! Sigh.

Terrible App Service in Jackson St Mcallen TX. Do not use the app! We did thinking we were scheduling our meal to be ready on time, it was about 4:55 when we placed the order, I was to pick it up at 5:30 and 5:30 on the dot I was there, just to be told my meal was BARELY BEING PREPARED, also I went to pick it up at the door... BIG MISTAKE the staff will prioritize the drive thru and will have you hanging there for as long as your "meal is ready". I went to the door because the drive thru line was very long, well, that line almost disappeared entirely twice before I got my meal... I don't know what the problem was, but if you go to panda go to the DRIVE THRU ALWAYS, they prioritize it over everything else, app and door pick up.

Typing auto text so they can leave me alone with rating them. The first one was the one I got for the wedding but the one that was on my phone and it didn’t have the date and the second was a little different so it wasn’t the same but I got the other ones that were different so it just didn’t look right and it wasn’t that bad I don’t think it would look that bad I think it’s the one I had a really good look on my face but it looks really good on me I don’t think I like the look on it I like it I think it look good but it was really nice and it was a really nice and pretty and it looks like it looks really nice I like the one with a really good picture I don’t think it’s really nice.

The order doesn’t go straight to the store. I placed an order through the app and it told me it would be ready in 35 minutes. I could’ve gotten it sooner had I walked in and thought the purpose of online ordering was to speed up the process so I called the store to see if it would really take 35 minutes and they explained after updating the app they no longer get the order right away and they wouldn’t get the order for 30 minutes and then they make it in 5. That was a little annoying but the employee was very professional and kind and offered to write my order down and get it ready instead of making me wait 30 minutes for her to just receive it through their system.

Bad attitude. On Mother’s Day, wanted to order the $20 family special. The web says online is not available at the Swan/Grant location, web says it was open till 8:30, got there at 6:30, saw a note on the door, closed at 5:30, ok. Drove to the Campbell/Glenn location, again the web says online order not available at the location. Walked into the store and asked for the $20 family special, the store manager said he can’t give it to me because the $20 special has to be ordered online, but I said your web says online order us not available at this location, I even showed him my phone, how can I order that. He refused to talk to me any more. I said I’d file a complaint with the home office, rest is history. The staff was very rude.

Online Ordering could be improved.. Seems most of the time, the cashier has to take orders, confirm the online orders, and make the food for the online orders. Cashier properly shouldn have to do all that because then it's a delay for us picking up online orders. I think it would be better if someone was dedicated to doing the Online Orders only to speed up the option. Last time I ordered, took an additional 15mins to get my food after the scheduled pick up time. Ridiculous. Other then that, everything else is fine. Wish Panda also did BBQ Pork Buns, but that's not serious.

What’s the point of having an app…. What’s the point of having an app when all the locations near you decide they aren’t going to take online orders anymore? Every time I’ve tried to order in the last 3-4 months from with the St. Lucie West or Tradition locations (FL), the app says that they aren’t taking online orders right now. Why? They both did before. I have not ordered from Panda Express in months simply because I can’t order ahead. The app itself is ok I guess. But the current lack of being able to order from my nearby locations has completely turned me off of both the app, and Panda Express in general.

Poor customer service. Ordered pick-up and when my order was ready, I stood at the pick-up door for almost 10 minutes while the employees inside looked at me and ignored me. One employee even went outside to tend to a drive-thru customer. She simply walked past me twice without even greeting me or telling me that I would be attended shortly or EVEN LOOKED AT ME. I was ignored and got stupid looks from the employees. If they noticed me, why didn’t anyone approach me? If you’re going to hire anyone that unprofessional, make sure they at least have the potential and capacity to learn how to deliver GREAT customer service if it’s not going to be excellent. I don’t recommend this app as it has a delayed response and makes ordering take longer and delivery difficult for the employees.

Do NOT Order Delivery. Their app urges users to order delivery so I tried it. I ended up receiving half of an order via Doordash. Cool, so I must be able to find a way for the driver to deliver the other half? No. Calling the store and letting them know about the situation and they said they are not able to contact the driver, neither is the user of the app. So the store or Doordash aren’t able to make things right. Also, good luck on getting a refund. It has been 10 days (11/14 order was placed) and after receiving an email on 11/24 from “Panda Guest Care”, they said I may receive the refund in another 10 days. Do yourself a favor and just uninstall this app and order elsewhere from another company or restaurant.

Just use a third party delivery app.. If you order delivery in the Panda Express app, they use DoorDash delivery anyway. And they’ll give you a doordash delivery tracker link to track the delivery which is inaccurate. I’m not saying Doordash is inaccurate. I’m saying the Doordash tracker through PandaExpress is inaccurate. Additionally, if there’s an issue with the order, there’s nothing you can do about it. Or maybe there is. Who knows. If there is, then Panda Express sure makes it difficult to figure that out. In a third party delivery app however, you can easily figure out how to get compensated if there is an issue with the order. Just use a third party delivery app.

Can’t get enough. We always have a great experience here and love the food! It’s always hot and fresh. I can’t get enough of the food here. Everything I’ve tried is amazing! The staff is always nice and great is as soon as we walk in. I have also seen the same people working when I come in so that makes me think it’s a great place to work too. The only complaint I have is there is only 1 location in my area.

Simple.. I love taking advantage of the promotions for free or $1 deliveries. Don’t get me wrong, sometimes it is still worth it to pay for full-price delivery, but I am definitely encouraged to place an order at these promotional times. Plus, through email, I receive a lot of coupon opportunities and deals like “buy one, get one free” or “free bigger plate upgrade” that I can use to place an order for pick-up. It’s worth it to have this app, if you’re a frequent visitor.

Some issues still to be worked out. Has issues with Apple Pay. Pay button doesn’t work. App removes items that are in stock and shows them as missing. Then when you go to pick up your food you see they actually have that item but you couldnt order it. Coupons do not work well in the app. Otherwise the app sometimes works as intended.

Time management needed. Placed my order 45 minutes before pickup, and showed up a little later than that. I still had to wait another 25 minutes to actually get my food. They ran out of something I had ordered but the last of it ( baby scoop sized that it was) found its way into my plate. They gave me a free fountain drink and upgraded my side so I’m happy and will love on. Their food will forever taste good so I will continue my ventures there.

Poorly written and un-usable. I attempted to place an order using the app. It doesn’t support Apple Pay, nor is it able to access your stored credit cards on iOS. You need to manually enter in all your information despite Apple supporting multiple ways of making this easy. Then I attempted place the order. It kept telling to to pick a time for pickup, then it would say that time is not available. When I finally got a pickup time accepted and attempted to process the order, I got another “unknown error” and it dumped my payment information and asked me to re-input it again. I like panda but the app is not usable. I had to order in person, which is not good during a pandemic. Great place, bad app.