Crumbl App Reviews

Disappointed. I bought a 6 pack of cookies at the Rochester MI store today. I went there because I had met my daughter at the Waterford location earlier in the day to pick up my grandson and she showed me the beautiful cookies she had purchased there. When the employee ( who was very pleasant and polite) showed me the cookies I had purchased at the Rochester store I was quite disappointed. They only slightly resembled the cookies shown in the app and the cookies from the Waterford store. The filling in the Goosebump cookie was barely visible. The same was true of the strawberry jam on the Strawberry Shortcake cookie. I told this to the employee when she asked me how they looked. She was stunned and didn’t know what to say. The store was very busy and she had been so pleasant that I just accepted the cookies. The cookies purchased should look like the cookies shown on the app. They still tasted great even though they were lacking visually.

Tip Auto Added in App! Beware. Crumbl— PAY YOUR OWN LABOR COSTS! It is your responsibility to pay your team a fair livable wage. Goodness knows you charge enough for your cookies to do so. As a customer I buy your product. I don’t tip your employees for simply doing their jobs well— baking good cookies and putting them in a box. Completely unreasonable and unacceptable for your app to auto add a tip for pick up orders. Outrageous frankly. Crumbl Cookies are usually delicious. However often flavors are WAY over done— too much frosting, too many add ins etc. wish you included classic cookies more often other than chocolate chip (peanut butter, oatmeal, snickerdoodle— no toppings, no frosting, no add ins). Cookies are quality. Service is good. They make great gifts and birthday cake alternatives. That’s what customers expect. That’s why we pay $3+ a cookie! Not to feel guilty because we don’t add a $3+ tip to your bakers. That’s Crumbl’s responsibility. Fine make a tip optional in the app— but it should default at $0 tip.

Amazing Cookies - Flavors Change Often. Love Crumble Cookies! They always have chocolate chip, so you know you will have a steady flavor that is almost universally liked. I also love that the other flavors on the menu are always rotating, it is fun to try new things and they get creative with the offerings too. The app is seamless. Makes it so easy to look up allergen info, this js important for us be sure my daughter has a severe allergy. It’s easy to navigate the app and it is very intuitive, that is important for me. I have ordered cookies from the app multiple times and it always goes smoothly. I also love the rewards program. We love cookies and are going to buy them sometimes… but when there are rewards for your purchases, you are getting “more” with each dollar spent. They recently changed the rewards app and so far I like it. Great job making an easy to use, helpful, customer friendly app!

Ordering a catering order in store. I went to the Salem Kuebler Blvd store probably 3 times to place a catering order. I was unable to place my order because the in store computer would not register the payment. The clerk tried to click on the payment button on the screen but nothing happened (3x he tried) but I could not pay because the computer would not move onto the next step of accepting my credit card. I love crumbl cookies/ this order is for a birthday party & my family specifically asked for this cookie so this was not a good experience. Luckily I live close to this store so I wasn’t an angry customer just felt very inconvenienced. The clerk finally suggested I use the app on my phone & I was able to place an order on my phone. The app wouldn’t accept my first credit card though & it was totally paid off so not sure what that problem was. I sure hope my order goes through & I am able to get my order the day I need them. Advise, we could have saved a lot of time ( for the clerk & myself) if I was told to order the cookie through the app earlier/ it would hv saved many trips to the store. The clerk was very helpful throughout this experience & I felt badly for him as he did not know how to fix this.

Don’t use this App!. Terrible service! I ordered cookies from the app, the store did not have the cookies I wanted. Not a big deal, just cancel the order. No there is no way on the app to cancel it. The number to the store wouldn’t work I called it seven times. On the app it still showed being out for delivery. Also it doesn’t link with door dash so you can’t report a problem on that app either. When you call it says you can text an 844 # but it took hours for a response. And they can’t even do anything about a refund anyways The number said it could offer me vouchers for future purchase but never did. They said someone from the store would reach out to me but nobody ever did. I called back the next day and they can only refund the cookies not the other fees since it’s through door dash not them. And I can’t contact door dash about a refund because there is no record of it on the app. If you want crumble cookies don’t use this app. Just order them on door dash instead so if there is an issue it can be fixed. Haha hopefully nobody else has any other problems because Crumble doesn’t try and make it right when it’s all said and done.

Usually Great. Using the Crumbl app to order cookies is usually pretty easy and very straightforward in terms of navigation. I did run into a problem when trying to place a catering order for a Halloween party I’m going to on Friday. The minimum about of the mini cookies that you can order is 50. That’s fine and probably all that I’d really need for this occasion. The problem occurs when I hit 20 cookies and was told I had hit the max for the amount of cookies that I could order. Keep in mind the minimum amount is 50 cookies and it’s currently a Tuesday and I’m placing this order for Friday leaving nearly two and a half days for preparation. So why is there a discrepancy in how many I need and how many I can actually add to my order? And now apparently I’m just not going to get these cookies since I can’t order them through the app at this point in time. Maybe I’ll try again for Thanksgiving or something.

Cute cookie journal. I love how you can order ahead and the points never expire. Only complaint is, I made a mistake with my phone number to sign up with the points reward and I was given the receipt to add the points and was told to download the app. I wish they had an area under rewards where you can scan recent receipts in to claim the points. I’ve looked all over and can’t find where you can claim previous points. I do however, love how detailed the app shows each of the cookies with the ability to to rate and review which cookie you have tried. You can earn “crumb” points for completing tasks like referring friends, liking on their social media pages and they even offer taste testing on new flavor cookies. Last but not least, if you enter your birthday, Crumbl Cookie gives you a free birthday cookie. So the app is well worth it!

App isn’t so great and now I have to wait for a refund!. I went on to the app last night to order cookies. The app gave me a time and I started my order but when I got to the checkout, it first adds a tip on automatically(even though I give a tip, not crazy about this) then when I submitted the order it told me I was ordering outside normal business hours (it’s 7pm and they are open till midnight, so no I wasn’t). I started the order again, this time when I got to the checkout, It told me it failed and to try again… I tried three times then got the message again about ordering outside of normal business hours. I didn’t get any cookies but the app charged my card three times! I called the store and was told “yeah the app has been know to do that but it’s only pending in your account and it should go away within 3 days”😳😡! This SHOULD NOT happen, if the order fails the app should not take money from your account! Now I have to watch my account and make sure the almost $50 will not be taking out of my account. If it does then I have to call the company back and tell them. This is bull and as it goes right now, I will probably not use this app again!!

High price——NO SERVICE. The store at 7747 KENWOOD RD is the most ridiculous example of customer service ever! After having several failed attempts to place an order on the app. I decided to drive to the store to place an order in person. I placed my order at the register instead of using their computer pad due to the many failed attempts already. When I went to pay, the transaction failed time and time again. I finally decided to pay with cash (even though I knew my credit card was in good standing). The transaction failed again. The “manager” on duty finally decided that the problem must have been due to the fact that I was using $10 in Crumbl rewards. So rather than giving me the credit for my rewards, the only offer made to me was that I could pay full price. Their idea of customer service was to turn me away instead of honoring their own company’s reward system. To top it all off, after I got home I found 9 PENDING CHARGES ON MY CREDIT CARD!!!!! After speaking to one of the owners the next day, I was told that I would be contacted by her partner/husband Christian . He never called!

Great Cookies, when you can get them. My wife wanted me to stop by and get a dozen cookies on my way home from a 1000 mile trip. I wanted to come home but lost the fight, and there was a fight. So I ordered the cookies via the app over 2 hours ahead of my arrival so I could save time with curbside pickup. Six chilled sugar cookies, six chocolate chip. I arrived at the time I requested in the app and hit the “I’m Here” button in the app. Forty minutes later a girl comes to my car and tells me they are out of the chilled sugar cookies. Guess which cookies my wife wanted? So, not only did these cookies, which are very good, start a fight that shouldn’t have happened, they also exacerbated the situation by not having what I ordered 3 hours earlier. Top it off I had to go inside to get a refund and didn’t have a mask with me thinking I wasn’t going to need one. If they app communicated with the store appropriately it would be awesome. But based on my first experience all I can say is someone owes me and my wife some free cookies!!!!!

App not always reliable. I recently went to pickup a curbside and clicked “here” before I got to the parking spot. I kept waiting and noticing that several people were getting orders faster than me. When I first arrived, it said I was number two in line. Quickly after, it said I was number one. Finally, after sitting there nearly 15 minutes, I had to say something to the runner, who was delivering cookies to a car that had literally just arrived. He apologized and said that they were busy and he was the only one doing this. He went back inside and said that for some reason the computer put my order last. I knew something was weird when it gave me a confirmation saying my order was complete before I ever got my cookies. Fortunately this is the only issue I’ve had. Overall the app is usually fine. One last thing, I wish they could make it easier to edit delivery details in the app.

Do not order delivery. This was the most confusing process ever. I entered my address and it popped up a map and I ordered cookies for delivery. After a short while I got a text message saying my cookies were being prepared and the time they would be delivered. Then I got another text message saying that they were being delivered and if I had to meet my driver to please do so with a mascon. I went to the door and waited for the cookies to be dropped off so I could pick them up but they were never delivered. I called Crumbl who blamed door dash and told me to call them back in 10 minutes. Then I attempted to contact door dash only there was no order number since it was through the crumbl app. Finally I was able to track it through one of the text messages they had sent me and called and messaged the driver with no reply. I then called Crumbl back and they said they could refund me or I could pick them up in the store but they could not re-deliver. Even though I paid a delivery fee so why would I pick them up in the store? The store worker was very unbothered and offered no real solutions he was rude and short. Now I just get to wait 4 to 6 days to see if my money is refunded and my kids have no cookies which they were looking forward to…..

Crumbl Convert. I wasn’t a huge fan of Crumbl at first simply bc I’m more of a thin/crispy cookie kinda person, and thought Crumbl cookies were too thick and cakey. However, my boyfriend started working for their corporate IT department and got a gift card to go to different stores and test their systems for bugs. I went with him to a few stores and tried some of the weekly special cookies bc I had only ever tried the classic chocolate chip and wanted to understand the hype. And oooooohhh. my. god. I tried the chocolate Oreo cookie, Mother circus animal cookie, mallow sandwich fr Oreo cookie, dark dream cookie, lemon poppyseed cookie, hazelnut mudslide cookie, blueberry crumb cookie, cookies n cream cookie, birthday cake cookie, etc. And I am BLOWN AWAY every time. I am not ashamed to say that I’ve spent $25 just to have a 4 pack doordashed to my house….multiple times. They’re just that good. If you haven’t tried one yet, you’re missing out.

firee. this app is honestly great, it gives free rewards and the only reason i’m reviewing this is because i don’t wanna just give 5 stars for no reason but it also gives me rewards for doing so..so i’m reviewing it bc i’m big. if you like crumbl or whatever i would definitely get this app because along with seeing the cookies of the week you can get free rewards as-well as a free birthday cookie. and I’m 99.9% sure you can wait for a week or so to get a cookie you want, if that makes sense?? basically if you don’t like the cookies of the week on your birth-week you can wait another week or so, so that you don’t waste it on something you don’t like. also if this review shows my quote unquote nickname saying “i’ve been runing with the wolfs” it’s because i can’t name myself my name and i think it’s funny that like 8 y/o me named myself that

Just Use GrubHub. I used the Crumbl app for a long time, and I won’t be using it anymore. Despite searching the entire app for somewhere to set my delivery preference to “contactless,” it doesn’t exist. I put a note in for my address but that did nothing. I have small children and I’m often busy with them, so we strongly prefer to use contactless delivery. Without fail, the drivers show up, ring the doorbell and wait. Sometimes it’s fine, but sometimes I’m changing a diaper or nursing a baby. The last time I ordered, the driver texted that they were on their way so I texted back that they can leave the cookies on the doorstop. The driver texted me back with a passive aggressive message that I should update my account if I want contactless delivery. As if I haven’t tried?? Seriously, the app does not have an option for this. After receiving lip from my last driver, I decided to see if ordering from GrubHub might be comparable price wise. Since I have GrubHub+ with Prime, I was actually shocked to learn it’s CHEAPER to order from a third party app. My guess is it would be similar if you have DashPass for DoorDash. Why would I bother using the Crumbl app when going third party allows me more flexibility with delivery and costs less? It was actually cheaper even with a larger tip to the driver. If you have a premium service through one of the delivery apps, I recommend comparing prices. You might be surprised.

Terrible app. The app is very glitchy. It rarely works. Additionally when the DoorDash driver picks up your order, you have zero contact with them and are not given any information. My order was picked up by a driver who then proceeded to cancel my order which allowed him to get free cookies that I paid for. Then when I called the store, the employee told me the order was picked up and on the way. After 40 minutes of waiting, I called the store and they told me they could not do anything about it since the deliveries are handled through DoorDash once it gets picked up. The only way I found out my drivers name was “Greg” was from the store. Other than his name, I was given no information to even begin sorting out the problem. I then asked for a refund or a new box of cookies and the employee said no since only the manager could authorize that. I will never be giving them my service again after this encounter. If you’re going to make me use your app then make your app encompassing to where I can at least contact my driver. Terrible customer service as well. Reported this to the better business bureau.

Best cookies if you like SOFT cookies!. I know some people like crunchy cookies. I know some people like think crisp cookies. Not hating at all, but this isn’t the place for you. For those of us who choose the lower bake time on our home cooked cookies- for those of us who eat the cookie dough or the brownie batter.. this will be your favorite desert place for cookies. And I know, it’s a cookie… what gives? How could a cookie be that good? With crumbl, it’s an experience. The homemade icing, the topping detail. The weekly rotating menu, even taking ideas from customers! This company is on top of their customer outreach and community integration… not to mention the app is cool and the presentation is very on trend with a beautiful aesthetic. These cookies taste like heaven. Thick, soft, with the perfect amount of icing on top. RUN. Don’t walk. You need crumbl in your life (more like IN YOUR BELLY!) 🤤

1 star for my store and crumbl. I’ve never had any complains about Crumbl, my family is a big fan actually. But a few days ago my mom’s boss asked her to buy him Crumbl cookies for his daughter’s birthday, and so my mom asked me to place the order in the morning to ensure the cookies would be ready by the time the night party came around. We get to Crumbl before it closes and they tell us that only 2 of the 5 cookie flavors we ordered are available, and that we can either substitute or get a refund. This 12-pack box was for a party and obviously my mom’s boss did not ask for just mint chocolate chip and German chocolate cake, he wanted variety, in other words, what he originally ordered. The employees did not reserve our pre-ordered cookies, and the manager was quite rude about it, he even left to allegedly attend another store in the middle of the conversation with my mom. My mom could’ve lost her job over the mistake on the manager and store’s part and we did not get compensation in any way. It was very unprofessional and very reckless, she texted the crumbl account on instagram but they have also not answered so that’s about it for my review.

Wrong cookies and bad. So I posted a review on Google and you asked for more information and I’m not sure what more information you would need other than the fact that my cookies were wrong. One of them tasted like straight chemicals and by the time I drove home an hour is when I realized that my cookies were wrong or I would’ve went back in and addressed the situation then but putting a cookie in a box, you would think you would be able to get the right order so honestly, I didn’t check the order and maybe that’s my fault but yeah so you can imagine when we got home and the one that the cookie was for didn’t get theirs while others did. It was not a good deal ! We don’t do crumble very often maybe once every month or so if even that much because it’s so far away and this just created a really aggravating situation. I’m sure you can understand. I hope that is the information that you needed. I’m not sure what you were asking for in the email, but it said to send more information. I live in Henderson your stores on the other side of Longview in Texas and it is right at an hour drive.

Great cookies, app could be better. Crumbl cookies is amazing and I love trying new flavors of the week. It is a very fun concept. However, their app could definitely be better. It is very glitchy and often freezes. It also gives false information on what store locations have for their cookie options. For example, I ordered online and already paid for the Olivia GUTS cookie a day before my pick up time, and when I showed up, the workers told me their location isn’t even doing the Olivia cookies. So I did not receive them. I called a nearby store (also said it was in stock online) and they said they aren’t doing the cookie and haven’t been all week either. So I had to drive to a 3rd location and finally got them there. Basically, they need to be more accurate of what store has what, and if a cookie sells out or isn’t available at that location, it needs to be consistently updated and correct. I was determined to get my Olivia cookie but it shouldn’t have taken me 3 hours of driving around and calling stores because the app is inaccurate.

Amazing 🤩. My goodness, this app is amazing. It has so many features and additional parts to the app that make it interesting! This app is super easy to use, and is honestly aesthetically pleasing and artistic. I always appreciate the videography of each cookie every week, it makes cookies look so appealing!! I’m glad that in every week’s lineup you can find something for everyone’s taste. Having the ability to read reviews in the cookie journal on a cookie is super cool. I also love how there is a points system (crumbs 😝) that add a special kick to making this app great. Following crumbl gives you 10 free crumbs which is so great. There is also a map that shows all crumbl locations and specialties at certain stores. I haven’t even mentioned all of the features this app has!! Please get this, it is totally worth it!! -from a frequent crumbl cookie consumer! 🍪

BEST SERVICE EVER!!!!. Hello! I was here with my kids,and we were passing Crumbl. I didn’t think anything of it because I have never heard about it because it has just been built but apparently my daughters fifth grade teacher is obsessed with Crumbl cookies and apparently she has the app and they go over the flavors every Monday when they reload with new Crumbl cookies so my daughter starts telling me that since she did all her chores, could we go get a Crumbl cookie I said sure so I got to the front and this really kind lady served us when we were placing our order. She was asking our day was and using really good manners and just was really happy and then the people at the front window, it was not the same girl, but the people at the front window were so amazing. They showed us the cookie to make sure it was just right and overall it is a 10 out of 10 please try it.

Errors and bugs. This app has issues with it. Earlier I was sitting in the parking lot at the woodruff location and it was pouring down raining. The lobby was so packed, so I decided to do online instead so I could just run in and grab the order once ready and not deal with the hassle of waiting in line or getting soaked running in the car…I went through choosing the 4 cookies, added my debit card and proceeded to place the order. It gave me several error messages. I assumed it was because the time frame I wanted was unavailable, and decided to just wait until tomorrow (the next day). When I left and went to chick fil a I noticed I’d been charged for the cookies in my debit card app notifications. I called crumbl to see what time the order would be ready and they had no record of it. It also didn’t display in the app which I placed the order through. So basically I was charged for cookies I never got!!!! Now Ive got to wait until the order isn’t pending just to to request a refund for the money I was charged!!!!

Convenient and good design…. …but a little buggy. It’s easy to place orders, check the flavors of the week, etc. It’s visually appealing and nicely designed. It is a little lacking in intuitiveness navigating to different sections/departments of the menu though. My main issue is that the app never works when I check “I’m here” at the store. No biggie, but annoying. I’ve also gotten errors on multiple occasions when trying to submit reviews for crumbs. And I wish it would prompt me like 20mins after my purchase rather than immediately. Even if I ate cookies in my car, I couldn’t write a review so quickly. Give me a min to actually try a cookie! As it is, I see the notification but often forget to come back to review because the invitation/notification isn’t timely. It would be better to maybe get an immediate reminder “how do your cookies look?! Take a pic!” And then half an hour later, “how was your visit? Rate your cookies…” If I remember, it’s always after I’ve cut the cookies after I get home and usually my husband has already stolen a bite. But I can’t review anything before they’ve been tasted.

Good cookies, unreliable app. This review is only for the app, not the cookies. The live updates related to delivery are completely unreliable and frustrating. For over an hour my delivery time can be listed as “10 minutes”, with some fluctuations from 8-14 minutes. For over an hour! My delivery time keeps changing, the app says delivery would be in 10 minutes though the status indicator was that the order was still in queue, then in preparation. It shows the deliver my car halfway to my address but still shows “in preparation”. I don’t mind waiting over an hour for my cookies if that’s when you say it’s going to be. But the app times and updates are completely misleading. I also live in a high rise building and about 60% of the time they deliver directly to my door, another 40% they deliver it without any notifications at all other than that the delivery time disappears. And they just leave them in the lobby. So basically I’m watching the app on and off for over an hour to see when my cookies are arriving, then going down to the lobby hoping they’re there. Please fix this. I really enjoy your cookies and am very grateful that you offer delivery, but this process needs improvement!

There are some flaws…. I love Crumbl cookies, but there are some definite flaws in the app. First off, it makes you turn on location services. This is a problem because if you send someone else to pickup your curbside order, the app won’t allow you to text “I’m Here” even if the person you sent is at the store. Second off, if you order a delivery on Sunday, the app allows you to place your order although the cookie menu hasn’t been released yet. There is no way on the app to later specify what cookies to put in the order nor to cancel the order, the only way to fix it is to call the store. Lastly, if you are in another state ordering the Crumbl cookies as a gift, they deliver based on your local time. For example, I am in Alaska and I ordered some cookies from an Oregon store to be delivered as a gift at 10:30. Because Alaska is one hour behind of Oregon, the cookies weren’t delivered until 11:30 their time. This is illogical, as to why would I want the cookies delivered on my time, when ordering from another store in a different time zone.

San Tan Valley store. DON’T GO THERE!!!. We tried this store tonight instead of our usual but will never go there again! Out of 3 of 6 flavors like Choc chip, PB choc Chop and German Choc cake. They also did not have any Ice Cream! Told the hostess how disappointing the selections were and just shrugged her shoulders and said those were the most popular (tell you something?). Ordered 1 I didn’t want and then she showed me the frame to add tip! Nice guy -I tipped! Then as we walked to get our order they rolled out a cart with 7 trays of cookies fresh out of the oven. Told the server we would like one of those and she boxed one up but said since the one we ordered had been put in the box and put on the counter...she could not take it back. WHAT!!!!! She was the only one that touched it... is there something wrong with the counter we should know about. I suggested that if the have cookies coming out to simply ask if we would like to wait. And we would have waited 15 minutes at least. Don’t go to this store. There were 6 people working. Maybe they should communicate with each other and host needs to represent the buyer!

Are you ready to Cr—um -bl!. I heard about this place through word of mouth. I decided to give it a try. I googled it and decided to down load the app. I placed my order yesterday morning. I went there after my assigned time but no cookies. The were able to see no order placed. Well, I didn’t put my thumb on Apple Pay , so it didn’t go through. I tried again and my cookies were ready and I got the cookie cutter that helped us all taste the different flavors. This cookie does not disappoint . Each bite is like a party on one’s taste buds. These cookies are addictive. I will order for my co-workers(so I won’t eat all of the calories. Each week are new flavors. Here it is May and I wonder what they will come up with for Christmas. The cookies are warm and ooey- gooey. The facility is clean and the employees are polite and the sanitize their hands (yes, I did observe the operations). If you want a celebration on your taste buds then go to Crumbl.

My visit to the York Pa store. I have been here several times and I must say my last visit I was disappointed in the staff. The woman who was taking orders kept her back turned to us for several minutes. When she was finally finished whatever it was she was doing didn’t bother to say hello only “what would you like?” We placed our orders and she seemed peeved that we handed her cash. She asked if I wanted to use my phone number for Crumbl points which I entered. I asked how the rewards system works as I’ve purchased several times and was unsure how it works. She said “honestly I have no clue.” Shouldn’t the associates know that? The Buckeye Cookies came out 1 had a much larger amount of chocolate than the other. I asked for more chocolate which that associate graciously added to it. She was very upbeat & friendly. The cashier….not so much. I will say that every cookie I’ve had has been delicious which keeps me coming back.

I need y’all to do me a flavor, please.. Love this place and their variety of cookies/cakes/pies/crumbl’s. Always on point especially with the cakes/pies, even if someone might not prefer a particular flavor, try Crumbl’s cause it will win you over. Now with that said I pretty please need y’all to bring back the cookies n cream tres leches cake please. I unfortunately wasn’t able to make it by the store when it was out and they were out of it the following Monday, no leftovers whatsoever! So Port Arthur Texas needs y’all to please double back and make an encore performance of that cookies n cream tres leches 🙏🏼 Also, thought about something that y’all could possibly do that would benefit everyone involved. At the end of each week have a fan favorite or most popular cookie/cake/pie that was sold at that store stay around for the next week. Let them build streaks or reputation for consecutive weeks it was number 1 or sold a certain amount to be brought back or kept at The location. It’s a big ask or new feature to roll out but I feel like everyone involved would benefit from a continued sweet success of a savory salutation! Thanks for reading, keep up the great work and bring back the cookies and cream tres leches to Port Arthur Texas!

App defaults. -You ask for location but make me have to select my store each time I place an order it doesn’t even pop up as my normal store -you have the “how’d we do” survey pop up too soon/you don’t give enough time for someone to fill it in/have access to it - rarely does anyone want to fill it out walking with your awkward rectangle 4pack to fill out the survey before it times out nor would I imagine someone doing this on the way to their car -lastly, I think you’re a whack for putting the default tip amount to $3 when you already have 4 cookies for $16 with tax especially when you only rotate 4 new cookies in and continue to keep the pink Cadillac cookie (for months now) with the famous reoccurring chocolate chip cookie when you use to put more efforts into surprising your consumers with a new menu weekly I went to redeem my birthday cookie and got charged the unexpected $3 tip because I forgot you assume everyone wants to tip $3 with their order - your redemption for a free birthday cookie was tricky to pull up on the app as well, even the store staff couldn’t help me locate it within the app

App detects word choices that look down on the company!. I left a review two cookies that I purchased. Simply stating, “ The cookie itself was so soft and gooey which I loved but I didn’t realize when ordering that it had sea salt on it. There was so much salt on top that I had to bang the cookie just to remove some of the salt, but it was so embedded in the cookie that it altered the taste extremely bad. After one bite, I had to throw it away. I was disappointed because we waited around 10 minutes for the cookies that were $4 each for it to be thrown away because it was unbearable to eat. It was a waste of money, sadly.” The app kept saying “oh no ugly words detected clean those up to earn crumbs” like what? That’s frustrating because I did not say anything inappropriate or frowning upon the company in an offensive way only feedback to improve the overly saturated salty cookie. The words prohibited was “bang the cookie on the box to remove some salt.” Seriously, that’s ridiculous. It makes me want to not go there and support their business again!

I know you’re busy but….. I knew the new store would be busy which is why I decided to download app and order for delivery. I wasn’t aware it would be thru Grub Hub so I was confused when the driver called me (angry) that the store was so busy and my order wasn’t ready. He ended up cancelling it which was understandable, a Grub Hub driver can’t wait three plus hours for an order. It’s even understandable that the store was too busy to get to my order but when I called this morning the person I spoke to didn’t even apologize. He just told me I could cancel the order and I’d be refunded within 5 business days and if I still wanted the order he said I would just have to do a new one thru the app. Which I did because my family was real excited about these cookies lol. So now I’m out $100 on cookies and not super confident they will actually be delivered. I understand the store is super busy, I was just surprised that the person I spoke to today didn’t handle it a little better. I also think it should be clear on the app or online that you do deliver but it will be thru Grub Hub and not their own driver.

My thoughts. Me personally I love Crumbl cookies . It’s a really good idea of a business. I love how they come out with me flavors every week and I especially loved last year‘s flavors back in 2022. Those are really good but I really did not like how the delivery fee was super expensive like for one cookie it’s $14 plus a two dollar tip so I try to lower that down to a one dollar tip and that still comes out to like $13, I think it’s super rigged for delivery especially for one cookie and two is 20 dollars I wish they changed that but otherwise I really love this business. It’s a really good sweet place. I recommend it sometimes 😊 Sidenote a lot of there cookies are crazy sweet . But in person their customer service is really good a lot staff members are super sweet and helpful and I can’t wait to look forward for all the old flavors to come back and new flavors but . My personal favorite would be the chips ahoy but besides crumble cookie is a good place to eat cookies

Opt-out Tips?!. The app works alright, but I am giving them only 2 stars because I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today. Here’s what I mean: Near the end of the purchase, they give you an opportunity to give the employees a monetary tip ... but it’s opt-out style, not opt-in. So if you’re trying to hurry and get your order placed and don’t pay close attention, you might get charged an extra $2 that you didn’t intend to. This is the only place I can think of that has an opt-out style like this: it doesn’t show that they are going to charge it to you until they also show you, MUCH more prominently, the Apple Pay button to complete the purchase. So if we’re in a hurry, we’re thinking, “Finally! After all those questions about my order, let’s wrap this up!” So we hurry to tap the Apple Pay button and double-click the side button to pay. Then, 😒 disappointment as I realize I just made a mistake, with the help of their app developers. Again, I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today.

The Best Creative and Amazing Cookies Ever. My first experience having these cookies was about four weeks ago, and I was amazed how delicious they were and truly haves had anything like them before. When I got home I went in search of Crumbl online and realized there was an app to order directly from and it’s top notch as well especially being able to order and pick it up and the selections without being there and always ready waiting when walking in the door also the Crumbl in my area has a drive through to pull up and receive my orders without exiting my vehicle now that’s amazing service and the staff always friendly cheerful and helpful handling the orders with care either in the store or the drive through. For such an amazing place with such delicious cookies and other delicious treats there would have to be an app to make things easier and readily available to order on the go or an function that’s come and an order needs to be place and Crumbl has done just that and then some when it comes to the app. Thanks again

I’m rating the cookies 5 stars. But today I bought 4 cookies for my mom and I to share for her bday and I spent an extra $1 on a sticker and a bow and it asked if I wanted to leave a note, so I put “Happy Early Birthday Mom! I love you!” What I got was a happy birthday sticker and what looked like a woman’s black hair tie…I’m assuming that was the bow? The cookies are amazing tho. And there was no note I could find that I put for my mother. I ordered online and didn’t tip. I’ve been buying my mom other stuff for her bday too, and you’re cookies are great but they aren’t cheap and I don’t have a job. So it’s hard to leave tips. Maybe if you leave a tip you get a REAL bow and they put the note in…but we waited in the freezing cold for 5 minutes, so had I tipped and all that still happened I would have had an even worse experience. So I’m the moment I was glad I hadn’t tipped.

Out of cookies. I went to crumbl for the st Patrick’s day line up. It was the end of the day. About 3 hours from closing on Saturday tye app said that all the cookies were available but when I got there they were gone. I wanted the lucky charm cookie and fruity pebble the most. I was going to get extra of these. I called ahead of time When I got there he told me that cookie was out in the app said they were baking. So I didn’t get any I really wanted the 6 for 4 deal. I was so aggrieved by having to go all the way down there twice to be disappointed I won’t use the app anymore. Probably won’t go back to Crumbl either They let me pay for the box of cookies too. Only to tell me they are out They were only baking a few at a time When I got up there to get them. Was told they were out twice and the lady in front got the last one. If all you do is 6 or 7 cookies. Then. You should have them available The line ups for this week if not good. Getting boring That sugar berry cookie from last week I was told tasted like special K cereal. By many people. Crumbl you can do better

Rude service. I had just had major surgery and was feeling overwhelmed and it was my actual birthday. So I placed an order of 6 pack and a cookie cutter had it delivered to me. Well my order was messed up, they didn’t send my cookie cutter and had the wrong cookies. The DoorDash person was kind and stated she would go back and get the missing cookie cutter as well as get the correct cookies if the store was willing to correct the problem. I called the Crumble cookies in Concord NC the girl that answered the phone was rude I explained that my cookie cutter was not in the order and before I could finish she blamed it on DoorDash. I told her DoorDash was still at my home and she was willing to come back. The woman on the other end was so rude and nasty refused to correct the mistake, and hung up on me. I called back a different person answered I asked for the previous person name so I could file a complaint she said they couldn’t give out names I asked for the manager and she refused as well. I asked for a complaint number she told me to look online. How sad that this is how Crumble cookies treats their customers

Crumbl Cookies Delivery Review. So ive been to Crumbl Cookies before, but never delivered? Today I attempted for the delivery. First they get the basic information of where you live, name, and even special delivery notes. The. came pick from the weekly menu and finally the payment info + delivery FEE and optional tip. The fee was $6 and the basic tip was $2 (you can customize no tip or more if you want) That part was easy like any other delivery on an app. Straight and simple. However the time of delivery is where its a little tricky. CC does not deliver it themselves, doordash does. So the delivery time changes quiet a bit before you actually get it. Say itll come at 4:15 and it actually arrives at 4:30ish. So yes that is the only fixing it needs for the timing to be accurate. Other than that everything came warm and perfect!! Nicely wrapped (didnt grab picture because i was too excited) But they did put the sticker for any special notes which is lovely!!

Seriously revamp your waiting system / operation strategy. Everyone I talk to about your company likes your cookies but absolutely hates the confusing system and wait times and many vowed to never visit again. I can only guess a majority of these reviews are fake or incentivized. I scheduled a pickup over 1 hour before I actually wanted them because I know how crazy your store gets, because I had the unfortunate experience of waiting 45 minutes in person at your store for cookies when there was no physical line. (Solve this by having separate queues for digital and physical orders / cookies ready to go for in person customers, or give customers a choice for freshly made with realistic wait estimates, I was told 10 minutes when it actually took 45) And despite putting in my order at 8:16pm with a “pickup time” of 8:15pm, when I go to pick it up at 9:20pm I had to wait an entire hour for pickup! And by that time the original flavors I ordered were sold out and an originally sold out flavor was available… seriously… fix this. At the cost of a mob of extremely angry customers waiting over an hour for their orders and frazzled workers working past closing to fulfill orders that should have been made 2 hours ago, you created the worst system that prioritizes making cookies fresh rather than considering that people don’t like waiting 1 hour for cookies, and would rather have slightly cold cookies asap. Hire an operations engineer. Seriously. If you already have one, get a new one.

Crumbl’s pre ordering option makes no sense. Seriously. I would give the app 5 stars if crumbl didn’t consistently chooses the worst possible decisions to screw over their online customer base as often as possible. Order a cookie several hours in advance because you live far away and/or busy during the day? Well, according to crumbl, this means checking in AT the pickup time and waiting an additional 10-20 minutes just to prep your order. Order a cookie several hours in advance and it gets sold out by the time you pick up your order? Well, according to crumbl, since they never started preparing your order until your pick up time and because you lacked future vision, too bad. They’ll offer to exchange your cookies for another flavor for free, but still charge you the full amount regardless. Oh, and they might also toss in a free cookie voucher to shut you up. (Hint: never order a popular flavor in advance on a Monday night. You’re gonna have a bad time.) Finally, the fact they automatically add a $3 tip that you have to manually get rid of each time you order? Honestly you’d think the company was close to bankruptcy. As it is, they just come off as greedy. Their cookies are great but the company ain’t. Do better, crumbl.

S B. I drove by a couple times since they’ve opened and noticed the line wrapped around the place. I waited for a slow day. Placed an order on the Crumbl App. 6 cookies for $24 total. The app allows you to accumulate points towards future purchases. Stopped by today around noon, no line. I clicked the “i’m here” button and they were boxing the cookies as I walked in the door fresh out of the oven. The girl behind the counter asked if I was “S” and she informed me cookies are ready. Immediately tried the chcocolate chip. Nothing beat the taste of the warm, chewy cookie. I thought it was fair for the size. Promised the kids i’d wait for them after school before I tried them. Kind of broke the promise when the girl at the counter goes “you mean you’re not going to try them now that theyre out of the oven?” I said “um, yeah I am…I just wanted to see what the box looked like when it was shut🤪”

My opinion on crumbl!! 💕. In my opinion crumbl is a really good cookie buisness they have everything you could want from a huge varietie of cookie flavors to a big cookie that could last you a while to snack on throughout the week and a delicious tasting flavor. I love how they change the cookie flavors weekly it makes it exciting to see the new line-up and flavors that maybe you like more than the last weeks that can come again within time. Crumbl also has other "cookies" during some weeks that are cake cookies or pies etc honestly adding some extra deserts to the lineups are so creative and I'm here for it, they taste awesome in my opinion some people want crumbl to stick to cookies no cakes or extra things of that category I dissagree!!! I love that extra little sparkle of deliciousness. Although they are clearly unheathy for you crumbl is defneitly not a one time thing for me!

Cookie selection. The app does not let me select what cookies I want if I am ordering for the next week. I ordered through the app on Saturday 2/12. It showed me a pickup date& time of Monday feb 14 at 5:30 but would not let me select the cookies I wanted. Then I got to the store thinking that I would just order in the store. So I put in an order at the store and found out that if you order for the next week you can’t select the cookies because the menu changes each week. New menu comes out on Sundays. But after getting there they started processing the order I had put in via the app as well as the one I did at the store. Ended up with 8 cookies instead of 4. Lesson learned but being a new customer and this store just opened recently, does not leave a positive feeling. I feel that the app should advise that if you are ordering ahead then you will get random cookies and not your choice. This could be risky too for people with allergies, potentially.

Perfect like their Cookies!. Love this App! Not only does it have very easy user interface like easy navigation, compatibility with all my devices and extremely fast loading time but it doesn’t have any bugs, freezing, reloading, lagging or any complicated features which makes it that much better. Overall it’s a very well designed App. Making an order whether it be car side delivery or walk in is fast, easy and simple. Orders are ready within seconds. Making payments, adding payment options and all inside features like their menu for previous and currents weeks, type of cookies, gaining cookie points, leaving cookie reviews, their weekly or monthly subscription option for 10% off orders and their cookie diary are all unique features that work perfectly. If every app was like this one, I’d have way more on my phone than what I currently do. Definitely one of my top food/ ordering apps.

Not very friendly. I went to pick up a order I had placed and when I walked in not one person greeted me. They were all to busy talking. I had two people ahead of me so I knew it would be a minute. When the 2nd person was done picking up the order the girl looked and me and never smiled or said someone will be with you. The other girl working the front looked over and having a conversation with the other staff and finally said have you been helped? I said no she walked over gave me my order no other conversation. It’s funny because my next stop was nothing but Bundt cake and they had a store full! When I walked in the lady told me right away we will be with you. They were a lot more people waiting too! Just a different environment! I will be taking my business there. Treated better for less staff working and more people to help. Btw there were prob 10 employees at crumble to the 3 at the Bundt cake place!

Must try. I am not a sweets eater but when my nephew brought up this place and I said sure let’s try it and it was when they had the churro cookie for the week and I do love me some churros and let me tell you I fell in love with this place . Me and my nephew await the cookies to release on Monday and we take them home and cut them up so all the family is able to sample these delicious cookies . The only down fall is there is always a chocolate chip cookie and I do like chocolate chip but it’s not a go to for me . They are very light with the toppings on the cookies and could have more on them like the advertisements show . I will continue to get these cookies to sample and then we rate which ones we like the best it’s a fun thing and a cherished moment for me when I am able to hang with my nephew and eat these cookies ! BRING BACK THE CHURRO COOKIE! I love these cookies and will keep purchasing them as long as they continue with different flavors . Crumbl is so far my top contender when I am ready to eat some heavenly cookies .

Critical Flaws. First and foremost this is a review of the app -not- the cookies! As you can probably gather by the positive review people love Crumbl cookies. The app itself though has a major issue when it comes to curbside pick-up ordering. (This is a big deal in Chicagoland as the line is 30+ minutes long on Saturday.) The app uses your GPS location to determine which Crumbl location is your default pick up spot every time you order. If this particular location has an error or curbside pickup is fully booked (usually an error as well) it drops you out of the order process and you have to try again. There is no way to change the location for pickup because after you get the error message you are dropped out to the main menu. For some this may matter but when you are roughly the same distance from 2 locations this becomes very annoying. Please just let us choose our pickup location… (There is also another error that results in a similar loop but I cannot recall what I did to get caught up in that one)

Crumbl store experience was great. Survey was frustrating. The employee was efficient. Cookies looked perfect and tasted great. Warm and delicious. Order came out super fast with a smile. But when asked to do the in app survey, It was a bit frustrating. At one point you’re allowed to choose other under things you liked about visit. Tgat then opens a comments window. But no matter what you can’t proceed from those types in comments. SonI had to go back and in check ‘other’ then when you proceed to to question… Was there anything about visit / experience you didn’t like, you can’t choose no! If you do it pops up a set of questions for you ti state what went wrong! So if that question you must state ‘yes’ then you can proceed. It’s as if they have the programming of the questions set up incorrectly. There’s no need to proceed to the second set of questions as to what’s wrong with the visit if the customer said there was no problems. Right?

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Phone number issue. Wanted to try their cookies while visiting the US unfortunately my Australian phone number wouldn’t work even though there was an AUS flag showing that it knew I had an australian phone.

Not available in Australia. So I been seeing some review video on tiktok and wanted to try the cookies soo much. I downloaded the app and try to order but it ask for phone number. I wanted to Australia phone number cuz I’m from Australia but it didn’t let me change. It only ask for US number. So I’m wondering if there is anyway I can order from Australia?

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Natasha D. Very user-friendly

Bad email system from the app. Hard to navigate! The system is broken somehow. After I add the code to verify the email right away, they said the code is not valid. Try couple times, never works

Crumbl lover. I love Crumbl sm

Crumbl. Absolutely LOVE Crumbl Cookies, I always have the best experience

Rate. I love the cookies all the people make me happy and overall just love everything about them

Awesome. Awesome

Best Cookies Ever.. These were easily the best cookies I ever had

Crumbs. We used our crumbs so it was free! Yippie! Gonna try the tres leches!! Mexican here 🙋🏽‍♀️ hopefully it’s busting

Crumbl. Only thing I wished they fixed is when it’s Sunday they can change over and show what’s gonna sell on Monday

Crumble. The best cookies in the world.

Easy to use. The app is easy to use. Easy to read too

Crumbl. Best cookie shop

Free cookie. It was definitely delicious and warm

User Friendly. This app is extremely user friendly. Everything is laid out well. All the info is in there and it’s very vibrant!

Most delicious cookie. Im obsessed with crumbl!this app make my work easier

Love!❤️. This is one of my fav apps! Thank you so much for creating it!🙂

Crumbl. Best cook ever tasted ever has to be their pink sugar will never go to any other cookie store except crumble

Super good. The best cookie on the planet

Crumble. I love curmble it’s the best❤️❤️❤️❤️

Easy and efficient. Love that you can pre-order and by pass the line ups.

Review. Great app!

my honest review. crumble is the best when I’m craving cookies my local crumble is great. I love how they show the cookies I ordered before giving them to me. It’s very professional. I really just wish they had different flavors. I know they have different flavours every week, but they seem really random, but besides that I love crumble.

Buenas galletas siempre huele bien. Excelente lugar para tener las galletas de moda. En general el personal es amable y sigue el protocolo de atención

Awesome. Awesome

great. amazing

Amazing. Such good cookies and amazing quality

nice. nice

Best cookies. Crumbl has my favourite cookies ever i definitely recommend. They are well baked with always good flavours.

Great. The app is great for information! although when trying to do a pick up or delivery order, no stores seem to be available in my area but all good!

i love crumbl. 5 stars

Cookies. Great app free cookies

App. Great App!

My review. Crumble cookie is really good just makes you full with one cookie

App Function. Crumbl do better with your app please. There are way too many glitches with the app as a whole, specifically when trying to pre-order & pay. The app will get stuck on the pick up time & it will refuse to take my payment method. Just annoying, fix it, because there’s no reason why your app should be having a problem like that. Not in this time anyway with how streamlined app development is.

Crumbl. Rlly good app to see the flavors of the week

delivery is too expensive. i have a problem with the app. delivery is too expensive and i can’t even deliver it to my house bc apparently it’s too far when it’s only 20 minutes away

Love Crumbl!. Crumbl Cookies are delicious and well worth the wait. So glad you made Edmonton your first Canadian location!

Best App. Easy and Organized well

App. Quick,easy, and efficient.

Love Crumbl!. Delicious

Crumbl. Amazing

Love this place. Love it , delicious,

Great. Love the app! And the cookies!

Good so. Easy to use no issues

Amazing cookies. Amazing

Love it, but…. Love the app, it’s great. However, I wish you guys would revamp the cookie rating system. Just because something isn’t five stars, does not mean that it needs to be fixed. People have personal preferences towards flavours and such, and just because someone doesn’t see a cookie as five stars, does not mean that something is wrong with it.

I love it. An amazing establishment

Simple. App is easy to get around and very interactive

Would definitely recommend. You won’t regret trying it!

Crumbl review. Great tasting cookies! Great customer service.

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Very great app. I've been using the Crumbl app for a while now, and overall, it's been a great experience. The app is user-friendly and makes it super easy to order my favorite cookies. I love that I can see the weekly rotating menu and place an order for pickup or delivery with just a few taps. The interface is clean and intuitive, which makes navigation a breeze. Plus, the app provides detailed descriptions and images of each cookie, so I know exactly what I'm getting. The tracking feature for deliveries is also very helpful, ensuring I know when to expect my treats. However, there are a couple of areas where the app could improve. Sometimes, the app can be a bit slow, especially during peak hours, which can be frustrating. Additionally, I’d love to see more customization options for orders, like being able to specify certain preferences or add notes. Overall, the Crumbl app is a fantastic tool for cookie lovers, making it easy to indulge in delicious treats with minimal hassle. With a few tweaks, it could be even better!

Cookies. Easy to use app but limited choices for my location. There were only 6 cookie choices for my location. I’m hoping this is because it is just opening. Regardless, I like having the option of not going into the store. I do not think the cookies are overpriced, this is a treat, not something that is purchased regularly. Considering the effort andcleaning required for homemade cookies, it’s worth it to me if they taste good. I have not received my order yet. They are being delivered latter today. I may update my review after the kids and I taste them. Additionally, I do not tolerate sugar well so a sugar free option would be nice. Again, the store may have these available, but I could not determine this from the app. Hopefully, as they become established in the community the product availability will increase on the app/store.

Suitable App. My only complaint, rather more of a suggestion, is about the website and app is there are no clear cut support answers as it evidently varies from store to store, regarding policies. This would explain the vague, very “surface” support/FAQ questions/answers. It would be great if I didn’t have to wait for the Support Center to be in office or “open” to get my inquiries answered. Especially considering I’m EST and support’s hours are MNT. So, a wider variety of service FAQs more specific to ordering, missing order pick up windows, refunds, etc. readily available online and in app. If not possible, disregard all of the above except that this is truly my only eye brow raise of concern. Beyond the above, love the app, the cookies, the customer service at my local store, etc. Keep up the great work, Crumbl Cookies😊

“Crumbl Cookie, you’re the one!”. I would have to say overall I really do love their cookies, today is October 8. When I ordered the large cookies two weeks ago which was the Oreo one and one that was supposed to be a Twix one. It was so sugary I could only literally eat a tiny piece and I wanted to throw up I was so nauseous. Not to mention the one that they show you in the picture, absolutely nothing like that. All they did was put just a string of frosting on it and maybe two chocolate pieces. And it was supposed to have a layer of caramel at the bottom with a layof chocolate and then a bunch of chocolate pieces on top and then drizzled with chocolate. Mine did not look like that whatsoever. If I could post a picture, I would

Totally the best cookies. Crumbl Cookies is a dream come true for cookie lovers! With their weekly rotating menu, there’s always something new and exciting to look forward to, making each visit a delightful surprise. Their cookies are massive, perfectly soft, and full of flavor, whether you go for their famous Milk Chocolate Chip or try one of the unique, creative flavors that change every week. The freshness and quality are undeniable. Each cookie feels like it’s baked with care, with a rich, homemade texture that melts in your mouth. Their seasonal and limited-time offerings are especially fun, bringing in flavors like s’mores, key lime pie, and more to keep things exciting all year round. Crumbl's presentation is equally impressive. Their signature pink boxes add a touch of elegance, making it feel like a true treat from the moment you see them. It’s the perfect indulgence whether you’re celebrating a special occasion, gifting a loved one, or just treating yourself. With the convenience of in-store pick-up and delivery, Crumbl makes it easy to enjoy fresh cookies wherever you are. Their combination of creative flavors, stunning presentation, and impeccable quality makes Crumbl Cookies a top choice for anyone who enjoys a sweet treat!

Good but not great. Love Crumbl, but a few things need to change. For delivery you can only order four, six, or twelve cookies. The six pack cookie is never available for delivery and always shows as sold out. So pretty much you can only order 4 or 12. It should be a 4 cookie minimum and then you should be able to add on cookies as you wish after that. They also put the warm and cold cookies in the same box, so by the time you get it delivered all of the cold cookies have melted and are warm and gross. I get cookies delivered a lot and order them as gifts to be delivered for my job and whenever they are out of a cookie they just put whatever cookie they see fit in the box instead of calling and asking you what you would want instead. They mess up a lot, but always are willing to make it right. Just wish they didn’t mess up so much and so often.

App Issues & Disappointing Experience. The app always takes a long time to load. It doesn’t matter if I have Wifi or not. I also placed an order on the app two days ago and set it to be picked up yesterday. When I arrived at the store after driving an hour, I was told that only two out of the six cookies I ordered were available. I wasn’t given any notification about this and I don’t understand why cookies weren’t placed on the side because I ordered ahead. I know there were other people in the store who were also having the same issue because we were talking about it together. This was a very frustrating and disappointing. There should be some sort of notification if cookies are out of stock before you get there. they also should put cookies on the side for the people who ordered ahead on the Crumbl app. I also tried to contact support about this, but I haven’t received anything back.

Amazing! (Read this if you’re having trouble). They have the best cookies I have ever tried. I have seen some 1 star reviews, but this app has 3.4 million ratings and a 4.9 star rating! I have never seen an app with that! The 1 star reviews are mostly over that the app crashes, but I have had it for over a year and it has never done that, so maybe it is their devices, but at the same time, my phone has barely any storage left and it is three years old. One thing that I will say is that the birthday reward is a bit confusing. I have been able to get it, but it took me a while to figure it out. Crumbl should send you an email the day before that has a link to the free cookie. That’s how I got it. Hope this helps!!

Need to Evaluate Perishable Delivery. I haven’t tried the cookies, but I hear good things. I’m knocking off stars because I had a delivery sent to a friend in hospital. Because of COVID, the hospital staff would not let the delivery person in, which I understand. I spoke to hospital staff on the phone and they weren’t helpful, just telling me I had to have the patient (who is bedridden) come to get the order unless she had a visitor present. When I spoke to the delivery person over the phone, I wish they had offered some kind of solution regarding the milk that went with the order, as it was not kept in a cooling package and was delivered as is in the bottle. The cookies could reasonably be left to sit until the patient’s mom was able to come and deliver them herself, but the milk can’t sit out like that and was basically a big waste.

Churro cookie. As a baker of international renown, I have tasted countless confections from around the world, but I must confess that the Churro Cookie from Crumbl is one of the most exceptional creations I have ever had the pleasure of experiencing. From the moment the cookie arrives at the table, it is apparent that this is no ordinary treat. Its delicate, golden exterior shimmers with a subtle sheen, enticing the senses and hinting at the sublime flavors that lie within. Upon taking a bite, the cookie reveals a tantalizing interplay of textures - the gentle crunch of the exterior yielding to a tender and yielding interior that is infused with a complex and alluring blend of cinnamon and vanilla. But it is the sheer artistry of the cookie that sets it apart from all others. The delicate balance of flavors and textures is nothing short of masterful, and the overall effect is one of pure indulgence. In sum, the Churro Cookie from Crumbl is a testament to the skill, artistry, and creativity of its master bakers. Its exquisite flavors and textures are sure to delight even the most discerning of palates, and I can wholeheartedly recommend it as a true masterpiece of the baking arts. It is a triumph of culinary invention that must be experienced to be fully appreciated.

Great App Excellent Cookies. Crumbl has got me with their cookies, and since they change their selection every week, I keep coming back weekly! This app makes it really easy to order the cookies and pick them up. Having pictures of each cookie just makes my mouth water too. The one thing that would take this from a great app to an excellent app would be an app integrated way to show how long I need to wait until cookies that are sold out will be baked and available for order again. Currently I have to call over to the store and ask them how long it will take per cookie. I’m sure they get plenty of calls like that and it might save them at the store some time answering phones and it would make the ordering experience more straightforward.

Are You Ready To Have The Best Cookies Ever!!!!. I downloaded this app to help me with not needing to search on Google to find Crumbl Cookies and place an order or look at their new weekly cookies and all that every time. Just one click of this app and you are ready to go! The app is very handy especially if you are out and about and you want to take home Crumbl Cookies, but you don’t want to get out of your car. They do curbside pickup. You are having a relaxing day, but you don’t want to go out and pick your cookies. They do delivery too! I use the app once to do curbside pickup and I had no problem with the ordering, paying and the pickup! Your taste buds will thank you for letting them taste these warm, gooey and fresh cookies! I’m curious of their holiday cookies will look and taste like?

So easy to make, even easier to enjoy!. When making curbside orders, this “cookie” loves the CRUMBL app. You know what you’re getting, due to the easy “load your box” service. Options are at your fingertips. No issues, even ordering today for a pickup tomorrow! The staff will find their day already mapped out, when the lights come on to start up the mixers and ovens. This business plan serves it up right. We’ve never been disappointed, which in these times, you want to feel good about supporting local. CRUMBL deserves cookie kudos. 🎁Now if there could be a return cookie box special. (Not for a while I’m guessing!)We’ll keep recycling them then. Thanks CRUMBL! You’re the sprinkles & frosting in our day.💖

Terrible customer service experience. After reading the reviews I thought this would be a home run but, I was wrong. My recipient and I both live in Jersey, but I noticed the order was coming from Utah which I thought was strange. It was delayed in Tennessee (perhaps a FedEx issue with the flooding). It arrived and it was the smaller qty box (less than what I paid for) and the greeting was for someone else in California. My recipient had no idea it was from me and they had to contact customer service. I contacted customer service this morning as well. Nobody answers, instead they send a text back to you. I filled out the requested information (receipt order number). The text reply stated they were having trouble finding it and to send a screenshot of the order. I did…5 hours ago. No replies since. I have called again and got nobody BUT I got another text asking how they can help. Poor experience. No credit for what I paid for. My recipient still hasn’t gotten what I paid for…or my note.

my experience with crumbl. i’ve been a long time fan and customer of crumbl. my location is very good so i can say that every single order, whether in store, pickup, or delivered has turned out amazing. the app has nice rewards and has worked as intended. my only concern is the limited time options, i wish they were more rare. i get crumbl is trying to make more money, but it seems like quality is falling quickly for those items. and with the announcement of two LTOs every week, i’m disappointed. we come to crumbl for cookies, and while an occasional extra is nice, there’s too many cookies that haven’t come back in a year. it’s not fair for a sloppily made new item to take up a spot on the menu. only three new cookies a week might be the reason i stop coming to crumbl.

Terrible customer service!. TLDR; Terrible customer service, bad user interface in the app itself. I ordered my first crumbl cookie order in the app store for a friend. However, immediately after placing the order, I realized the delivery time of ASAP meant an hour later (and at a time my friend wouldn't be home) and attempted to edit the order. Despite being placed 30 seconds before and not even having been processed, there is no function on the app to do this. Instead, the app tells me to call the store. I do so, and I have since been on hold for OVER AN HOUR; not only that, but at one point my position in the hold line somehow jumped backwards instead of forwards (from number two to five). There is no other way to contact the store or address order problems, except an online chat function with estimated responses of A COUPLE HOURS. The cookies cannot be good enough to make up for the bad experience and wasted money on cookies now delivered incorrectly as I've sat here on hold.

it used to work perfectly. The crumble nearest my home and perfectly on my way home from work has been open for the last year. I use the app to order cookies almost weekly. Last month another store opened closer to my work location, but inconvenient to anything on my way home. The app will no longer stick to the store I have always picked to stop for my cookies. It automatically switches to the store closest to me mileage wise. When the order is placed at the wrong store because of the faulty app setting, I am the one responsible for calling the other store to get a refund and I then have to wait extra long for my cookie order to be made at the correct store. The convenience is gone. It’s just a headache now. So sad.

Cookies are life changing!. If you have one last meal that you’re allowed to eat, don’t grab that crème brûlée, fancy Baked Alaska or whatever your favorite is. No, none of those! Instead, your last meal has to consist of at least one mouth watering smack-your-momma-in-the-face-it’s-so-good Crumbl cookie. Oh, yeah they are THAT spectacular! The cosmos have never seen anything like it before! Songs are certainly being written at this time exclaiming the delightful sugary-buttery deliciousness that is Crumbl cookie. So, if your pondering what all of the hype is about, get in your car and go grab a box! Don’t have a car? Go run, skateboard, ride in a buggy being pulled by a horse, moonwalk, or whatever mode of transportation you desire! I promise that you’ll be glad that you did!

Best cookies ever!!. Me and my boyfriend heard about Crumble from a friend and were thrilled to find out that a store was less than 10 minutes away. We went and each bought a cookie to try. (and share) OUTSTANDING taste and so large! We were impressed with how tasty they were and to find out that all the cookies were made in-house. All the employees were friendly and helpful in telling us about the different cookies. We chose 1 chocolate chunk cookie and 1 lemon cookie (that was like a cake! It had a filling in between 2 cookies.) Dreamy!! We both need to stay away from sweets- but whenever we decide to sneak a treat (and each cookie is enough for 2!!) we will definitely come back to Crumbel 😃❤️😋

Nice Experience—Just fix the bugs!🙃💕. The app is nice and convenient, especially when I live in Maryland and the closest store near me is in Virginia. Three stars because when I first ordered I was scared because the app had said that the address I put in was incorrect (which is not true because how are they gonna tell me where I live😂), I ordered anyways and waited for my order and low and behold it was safely delivered to me. Delivery took about an hour which is understandable because Virginia is a bit far from Maryland. Anyways for my first time ordering and buying Crumbl cookies my experience was pretty good. The only thing I would say is that they should work on the bugs on the app cuz it freezes from time to time and sometimes asks for the address more than once which is all pretty annoying and just not user friendly.

Decision to spoil your sweet tooth. Traveling east and west in pursuit of our dreams. We ride the wind and continue our journey following our destiny. A destiny to find sweet in the formation of cookies-that is meant to challenge people narrative and change their life. Do you think sweet is a given? it’s not. It’s a desire of life. Everything in life is worth living for and at best to be sweet. Finding this joy of life, I was excited to reside in Crumbl Cookies. Because everything you see is made possible by what you don’t see, and what we don’t see is how sweet life is when you get a taste of crumble cookies. When you’re not looking. I go to work, but I don’t go a day without seeing the sweetness of life. find your pursuit, find the sweetness of life through Crumbl cookies.

Oh Crumbl. Crumbl Cookies has truly transformed the cookie experience with its gourmet offerings and innovative flavors. Each cookie is a masterpiece, boasting a soft, chewy texture that melts in your mouth. The rotating menu features a delightful variety, from classic chocolate chip to unique seasonal flavors like pumpkin spice and lemon blueberry. The quality of ingredients shines through, with rich chocolate chunks and freshly baked dough that are simply irresistible. The presentation is also noteworthy, as each cookie is served in a charming pink box, perfect for sharing or indulging solo. Crumbl's commitment to customer satisfaction is evident in their friendly service and the option to order online for easy pickup. Overall, Crumbl Cookies is a must-visit for any dessert lover seeking a delicious treat.

Actually amazing. Crumbl cookies in general is pretty popular. Like you’ve probably seen their cookies and other treats on TikTok or Instagram everywhere. I love their idea of switching out the flavors every week but keeping the classics. My fav rn is New York cheesecake by the way 😉. The app is pretty cool too. You can add your birthday, which gives you a voucher to use on your special day to get a free cookie. Also, it has a menu page which tells you all the new flavors for the current week. Although.. my favorite part of the app has to be the options of getting free Crumbs (points) by doing simple tasks like writing an Apple review.. hehe.. and other things like referring a friend. Those points can get you free cookies (you read this right!). So what are you waiting for. INSTALL IT RN!!

SUCH A NEAT LITTLE BAKERY THAT IS OH SO DELICIOUS. This was my first time to visit this bakery & I was greeted immediately, such sweet young adults working that were all smiles & honestly seemed to LOVE their job! Best of all, they were so detailed in telling me all about the bakery and how it worked with new cookies each week and then what each cookie of the week I was buying was made of & some ideas of how they tasted & what seemed to be the “ best seller that week” as I was there on Saturday so the last day of those specialty cookies that week ! Highly recommend! A fun treat that is large enough to literally cut into 1/4 and still have a tasty treat to last your several times! Will definitely be going back, following new finds each week and then doing a lot of extra walking it sounds like ! ♥️😉🤣

These are the best cookies ever!!!!. Crumble cookies moved into flower mound and I was a goner now I’m in San Antonio and they are here which I did not know until recently when I say they are to die for they are to die for every week they bring out new flavors! They make great gifts for friends just to say hello or they make great gifts to cheer someone up or for birthdays. They make great gifts for coworkers to congratulate them on the job well done or they are just pick me up for all those you work with.!!! Everybody will be your new best friend when you start bringing them crumble cookies! I have to say one of my other favorite cookies is from Neiman Marcus. It’s their peanut butter chocolate chip cookies they are to die for two they are massive just like Crumbl cookies are!!!

Good but not very rewarding. I like the idea that you can now get rewards for buying crumble, but compared to other rewards apps such as McDonald’s, this app isn’t super giving with its rewards to costumers. What I’m saying is that you have to buy like a ton of cookies to actually receive any benefits or rewards. I wish there were smaller rewards that you could achieve without having to buy like 30 cookies. I also don’t like how they don’t update the app on Sunday. Like when u check new flavors they still have the old ones from last week even though the dates will say that the old cookies are over. I just wish it was more relevant so I could actually see what flavors there are. Other than that, it’s a solid app and I like the overall vibe to it. It matches the vibe to the stores very well.

Rude staff. I stood in line where it said to order . I was ignored. Finally the girl looked at me and asked me if I had ordered? Not sure how I could have ordered because she had not even spoken to me. Then I gave her my order I ordered four cookies. She said oh you want a six pack? I said no these are the cookies I want that equals four. no sorry or a smile nothing. Then she told me my charge I put my credit card in the slot and it sat there she didn’t tell me to take it out I just sat there she handed me the box and she said thank you and I said what am I supposed to do with the credit card why isn’t it telling me what to do and then she said just take it out! She was rude and disrespectful. I was there around 2:13 today at the Highlands Ranch location. This was my first time in the storeAnd that was a very rude way to treat me I realize you were having a hard time hiring staff but I think maybe some proper training would be nice. Plus she was dirty and had a dirty apron on and it kind of made me sickly

Disappointed. I ordered crumble Cookies Erroneously from my work location address and immediately realized the mistake. Within 2 minutes I called crumble in Fairfield Ct. To inform them of my error . The employee stated that they changed the address and cookies would be deliver to Milford. I received a message the cookies were delivered but to my closed office. I called crumble store in Fairfield again to notify and they told me they would resend cookies via door dash . Again waited and nothing . Call came from Fairfield crumble stating that door dash did not receive the change of address. No cookies and a wait of 7-14 days for my refund . Zero stars if I could crumble . Extremely poor customer service.

Grand Opening Goodyear. Went for the first time to try a Crumbl cookie and went on Grand Opening Day at the Goodyear location. Place was nice and staff was polite and welcoming! The only complaint or suggestions I have would be to have samples for people to try. I thought for sure there would of been samples for people to try and decide on what cookie to buy and especially on first day opening but they didn’t and that was a little disappointing but I took a stab and picked peanut butter cookie to buy and it was delicious! But I really wanted to try their other flavors and I possibly would’ve bought more but didn’t want to take a chance not liking any other flavors. But will be back to try other flavors but I’m hoping they have samples out to try.

Cookialicious. Cookies are delivered warm and are amazing. The app needs to clearly explain the cookies at the ordering point. Meaning what is in them and if warm or cool. Also if ordering for a future date you should be allowed to order cookies currently out of stock. If out of stock for the week an alternative cookie flavor should be added. In my case it was the standard chocolate chip that was currently out and I was ordering for next day. I could not add them even though I can’t imagine they won’t have them tomorrow. At minimum let me order them and put in second choice if still not available tomorrow. The cookies are large enough to share so keep that in mind when ordering

Good… but could be better. Visually I love it. It has great movement and colors, the images are clear. Ordering is great. Pick up options are straightforward. Selecting your order times/location is simple. What I don’t like. I want to see the cookie descriptions in the ordering screen. Going in and out of ordering to the main screen to read descriptions, etc. isn’t as fluid as it could be when your trying to order from a store with a rotating menu and you have no idea what your about to put in your mouth. Customer service is meh. A couple weeks ago I bought cookies from a store I had never been to. We didn’t eat the cookies until we got home at which point we discovered four were raw inside. By the time the store was closed. Trying to find customer service and store contact information outside of the phone number was a pain. After three tries and a broken link I was able to get into the store I needed and their email but it took almost another 48 hours to semi resolve my issue but that’s another story. The in store service is so hit or miss. I am an experienced baker and own my own small business but we love trying the new flavors this is literally the ONLY ‘bakery’ we go to and they could do with a chik-fil-a training course.

Wouldn’t show my online order when at the store.. I ordered cookies on the app for my daughter’s birthday, so my husband could pick them up on his way home from work since he works in the same town as the store. He was there an hour waiting on the cookies, watching other people come in and order theirs and leave the entire time, and they ended up telling him that because I wasn’t there to push the “I’m here” icon on the phine that ordered it, the order wasn’t showing up. What was the use in asking for the name of the pick up person if need the person that ordered it to pick it up? I had even sent a screen shot of the receipt number and everything to my husband to make things easier but he still had to wait. What’s the point of the app if it’s easier and faster to order there?

Great Cookies AWFUL Store. So I'm gonna get the obvious out of the way first. Crumbl cookies are delicious. Honestly up there as some of the top cookies I've had. I intend to keep buying them. But the app and the store are both awful. Incredibly awful even. Ordering on the app only sort of works and only at some locations. You can order for delivery and a week later they won't even let you know they don't do delivery and your order was charged but never even made. The weekly cookies at least are on display and at this point it's the only good thing about the app. The staff are all high school kids who have no one in charge of them. Everytime I go in it's just a bunch of young adults with no organization plopping cookies around and being rude to customers since they have no form of training and will hire anyone who applies. The cookies don't look remotely close to the pictures. They are all undercooked and misshapen, thankfully still delicious somehow, but then just handed to you without so much as a word other than to say your name. I went last week and lost an order because they said my name and I walked up to the counter at the same time as someone else. They claimed they were my unique name and the girl handed them my cookies. I then showed her my digital receipt and was told tough luck I'll have to order again. Horrible service.

Do better. The last few times that I have visited, have been less than stellar. I do a lot of marketing and purchasing for clients. Today’s visit I had two separate orders, that were boxed incorrectly. I had asked for individual, and was given the cookies all in the same box. I corrected the baker and there was no apology. Instead, just a kirt remark that “I’ll have to charge you “ These were two separate orders on two separate business cards, so it made things a little complicated since I had already paid. I was then given my multiple cookies in individual boxes, which I had requested. When I asked for a bag to carry the multiple cookies, I was told they don’t have them and was offered a larger box. As I attempted to juggle my multiple boxes of individual cookies out the door, I asked myself why? Since there’s a charge for boxes, I would’ve gladly paid for a bag. I am not sure if I would’ve been charged another fee. I chose not to take the box. I juggled them out of the store. The two orders were mixed up, and I had to open each box to see what went where. I don’t mind paying for a quality item, however, this just seems silly. Again, this is not the first time there have been problems with ordering and or packaging. If you want to continue with my business, do better.

Overall great user experience but a lot of bugs. I may be over critical due to my mobile development experience. There are several bugs occurring within the app when clicking on the carryout button the action that is triggered is thinking you are clicking curbside which gives an alert to mention that curbside is not available due to being full than asks you to make a different selection. For the user experience this can be frustrating. Overall i love the layout and ease of signing up for the loyalty program and ease of sign up. I think once the bugs are resolved (i only gave one example) i think it has potential for a overall 5 star rating.

Absolutely Amazing. Crumbl is hands down the best cookie bakery I’ve ever visited! From the moment you walk in, the delicious aroma of freshly baked cookies draws you in, and the presentation is absolutely top-notch. Each cookie is a masterpiece—perfectly baked with a soft, chewy texture and flavors that are out of this world! Their rotating weekly menu keeps things exciting, and every flavor I’ve tried has been a hit. Whether it’s the classic chocolate chip or a fun seasonal flavor, Crumbl always delivers. On top of the incredible cookies, their customer service is excellent. The staff is friendly, helpful, and always makes you feel welcome. Crumbl has become my go-to spot for satisfying my sweet tooth and treating friends and family. If you’re a cookie lover, you have to try Crumbl—trust me, you won’t be disappointed!

Where have you been all my life?. Let’s start out by saying my kids call me a dinosaur from the Stone Age (I’m 48) and that I live under a rock. My two youngest , 18 + 19, introduced me recently to Crumbl Cookie. Where have you been all of my life you Cookie Genius!!!! I’ve never been so seduced by a food until now! I dream about the cookie flavors to be announced. The pure joy and excitement when the new flavors come out is something out of the best romance movie! And then to take the flavor away for the new flavors to come in is like a heartbreak that gets mended right away. Every Monday evening i hand my daughters money and they know exactly what it’s for. “Off you go, I’ll see you in a few with that beautiful pink box of heaven”.

Things to improve please. -Last week, app didn’t show weekly flavors for minis, but did this week. - I can’t seem to save choices in my cart and then edit at the end. I was sent back to deciding between catering, pick-up, etc. again. Annoying! -My catering order didn’t give me the option to add another box of different cookies - I would have added another 6 or 12 large cookies for our after-party. Would be nice to continue shopping. -I really prefer to shop anonymously until ready to purchase. I don’t think you need my details just so I can look at the weekly flavors. -Check out did not confirm my pick up date/time/location, and I was afraid to go back through screens since that always wiped out my order. Hope I didn’t mess up! -I wish there was a short description of the cookies on the first screen, and not just a picture. Then you should be able to click to add cookies to you box or click to see more about the flavor and the nutrition information. Instead, I am sent to another screen to see all the details of the cookie flavors (when i actually wanted to see nutritional info), and then drill down again to see nutritional information. The organization is easy to navigate, but it’s slow to go through the screens. And if you back too far, your order is wiped out and you have to start all over again!

AMAZING ! 🤩. Crumbl Cookies is hands-down the ultimate destination for cookie lovers! From the moment you walk in, you’re greeted by the irresistible smell of freshly baked cookies. The rotating weekly menu keeps things exciting, with unique flavors that go beyond the classic chocolate chip. Whether you’re in the mood for something sweet and rich like the S’mores cookie, or something lighter like the Lemon Poppyseed, there’s always something new to try. The cookies are huge, perfect for sharing (or not!), and they strike the perfect balance between soft and chewy. What I love most is the variety — from decadent, indulgent flavors to those with a more subtle, sophisticated taste. The presentation is always top-notch too, served warm in their signature pink box, which adds that extra special touch. Not only is the taste incredible, but the Crumbl experience is consistently fun and innovative. I love their easy-to-use app for ordering and the fact that you can even watch the cookies being baked in-store. Whether you’re stopping in for a quick treat or grabbing a dozen for a special occasion, Crumbl never disappoints! 5/5 stars – a must-try for any dessert lover!

Wish I could order again, but they keep changing the app..... I would love to be able to use the app again. I live minutes away from my local store, have ordered over 30 times over the past year, give great tips, live within the delivery range..... and now apparently, they don't deliver to my address. It's not that I don't live in a city or anything, or my address is hard to get to. I live in the heart of the city. However, since they changed who does their deliveries, the app either says that they can't deliver to my address anymore, or that something went wrong and the order can't be completed. Of course there is nowhere to contact anyone on the app for anything that might be wrong, or give feedback. I have to come back here to try to see if there could possibly even be a resolution. This has been happening for over a month, and I'm just done. 🤷‍♀️

Lacking. There isn’t a way to make multiple single box orders of one specific flavor without going through the entire process again (no qty button), so instead of being able to order 2 dozen individually boxed cookies of the same flavor, I had to call the store and they had me order 2 dozen (2party boxes) and put a comment in the notes box for what I actually wanted- they were very helpful-but now when I go to pick them up I have to be stressed about whether it will be done how I’m wanting them AND having to pay extra/again since I’m wanting them individually boxed and that’s not how I was able to purchase them via the app. Again, I could’ve done the entire process 24 different times, but it’s not very time efficient, so a simple adding of a “qty” button would be super useful on the app/website.

Love Crumbl but not their app. It used to be easy to use the app. Now it’s nothing but problems. When you go to the mystery cookie map it makes up your mind where you are purchasing and only shows you those locations. Doesn’t take into account that people travel and might want to look at other locations not just their home locations. It also doesn’t make it easy for me to order when my husband is going to be the one stopping on his way home when you have to enable location services to notify them you are there. Kept saying I wasn’t near the store…. NO I’m not but the person getting them was…..The order then had to be forwarded to my husband who had to download the app also just to pick up my cookies. Needless to say he was mad by the time he finally got the cookies. They are making things too complicated to use.

Best. Cookies. Ever!!!!!!!! ❤️❤️❤️. Crumbl is amazing!!!!! I find the frosting to cookie ratio perfect and the texture exquisite. They know which cookies are better chilled and which aren’t. The flavors are fun and creative and sometimes they seem a little odd but they’re always delicious and definitely an experience to eat. My friends and I come here all the time and I’m not even that much of a cookie person. Not only the taste, but the cookies and facility are aesthetically pleasing and the smells are delicious. It’s a little expensive, but totally worth the extra cash. I also really love the way the menu changes each week. It adds an element of mystery and anticipation and excitement to the situation and it elevates the whole Crumbl experience. I absolutely ❤️❤️❤️❤️ this place and 110% recommend!!!!! 💖💗💝❤️❤️❤️

How the cookie crumbles….. The cookies are fabulous! I have yet to try one on the menu that I did not appreciate..(although the tres leche is by no means a cookie in any way,shape or form). With that being said I have also yet to have one that really stands out, that I can’t wait for them to serve again- and I love food(All kinds of it-FOODIE!!). In regards to the App, I will also say that I ordered my cookies from home with the expectation that they would be boxed and waiting for me upon my arrival (being that I was 12 minutes away and it was raining @ CA). To my dismay, I had to wait for another 15 minutes inside the store once I arrived- which completely negated the time it took me to set up my online account through the Application. So, all of a sudden I am reminded that I just spent nearly $40 on 8 cookies and it took me an hour…and that doesn’t seem so sweet!

Crumbl cookies. I love Crumbl cookies! We just got one recently in our town of Redding,Ca. and we’re absolutely delighted! I just picked up a four pack but mistakenly got a chocolate chip in place of my ginger snap and didn’t realize it till we got back. So I called them right away and spoke with Justin from the Concord Veranda store. He told me to come back and he would take care of me. We’re from out of town so I had to drive back and get it as they would be closed the next two days due to Christmas and no longer serving the ginger snap cookie. The gentleman Justin was very respectful and kind an replaced the error with four ginger snaps which was the mishap cookie and mine so I’m very pleased with Crumbl for training their employees with such great customer service! Thank you Crumbl cookies! Happy Holidays!!!

Lost our Order??. The cookies are delicious! Yum!! 😋 The store however could be bigger with tables and chairs to enjoy and wait. Need a sign that shows whose order is ready so people can see it and come pick up to avoid confusion. Customers are sitting in their cars waiting up to one hour or more for orders on the weekend. Yikes! Dangerous to have the girls running all over the parking lot yelling out names trying to find people. By the time we asked them inside where our order was they couldn’t find it and some of the cookies we had originally ordered were not available. 😢 it’s a brand new store so we get they are super busy. Probably need designated parking spots with number markers to assist in organization. Bet they would even sell more that way too! Wishing you great success going forward!

Too invasive. Downloaded this app after reading reviews about long wait times. Figured ordering ahead was the way to go. In order to even start the app you have to provide your phone number for a verification code…in todays times of companies sharing information that was already bothersome. Then once you open the app in order to order for “store pickup” they require you to turn on your location. The reason given was so they” will know when you arrive at the store” so that means the app is tracking your location. That’s not cool. What happened to just placing your order and lying for it then picking it up…why so much invasion of privacy? It’s not like you’re not paying for your order prior to arriving. So it appears to purchase from this business your choices are to go there and possibly have to wait extremely long times OR pre-order in exchange for a lot a private information. Not very convenient.

Will not use again.. I had one of the cookies from a pop up food cart and it was really good, so I decided to order ahead. New menu came out on Tuesday, so I ordered delivery from app. 6 cookies came to about $32. Why? Delivery fee plus tip. Expensive, but wanted to surprise her. Ordered for 2:30-3pm delivery. Said it would be here at 2:35. Discovered they used DoorDash (would have ordered directly from there, probably cheaper). 3 o’clock rolls around, shows a second driver and still at store so I called. They hadn’t started making my cookies and said I was 10th in line and no idea 1,2,3 hours until I maybe received. Ordering several days in advance and paying so much for delivery, they should have had it figured out. Currently 3:30 with no updates whatsoever. Would not have used if I knew our whole day could be waiting on something to come. Now it is messing with our Mother’s Day and dinner plans. Must not just me as the nickname for this review “disappointed” was taken.

Great app with a major flaw. This app is very user friendly and easy to navigate and Crumbl cookie overall is amazing. However, the problem lies with the communication from the app to the store. I get that you want to have the cookies as fresh as possible but I believe the store doesn’t get the list of cookies you ordered until you click ‘I’m here’ leading to disappointed customers when they are told the cookie they ordered is sold out. Either start making the order as soon as it’s placed or don’t take peoples money until after they receive the product. (Or maybe find an in between?) I also am not a fan of not being able to click I’m here until I am physically there - some people order on their app and get others to pick it up for them which makes it a bit difficult.

Love at First Sight. I first heard about Crumbl’s cookies when I visited my Son and his family in Hilliard, Ohio. My grandchildren had me sampling cookies everywhere because they know I love cookies. We went to the Ohio State University campus and had cookies from “Insomnia “ and they were great. The cookie test really came when I was taken to “Crumbl’s cookies”!! Love at first smell and sight, I had arrived in Cookie Heaven😋. My first flavors were gingerbread and snickerdoodle. Of course, we had to get 6. We had chocolate chip, double chocolate chip and waffle. The waffle even came with a side of syrup. Oh, to find we actually have Crumbl’s in York was Devine! The Cornbread cookie was just like eating a serving of cornbread. Now I must ration myself, 1 cookie in a day or 2. These cookies blew Insomnia’s cookies out of the game.