T_inna_usa - Fix bugs. From friendly dasher-tester
Important information for app developers. Already encountered difficulties several times (Iphone IOS 15)
1. Difficult situation #1. When there are 2 orders on the screen, you need to confirm each pick-up in order to move on. The first order is ready, but the second is not ready for a long time. Problem: I can't undo it myself. There are no buttons in the application: "?" "Help" and there are no buttons "I can not complete this order" "The order is not ready." I have to call or write to the support service or write to the customer to cancel the order, because the support service also does not know that I do not have these buttons in the application when 2 orders are together. It takes me a long time to explain this problem to them. Please fix this.
2. Similar situation #2. Also 2 orders on the screen. But in different places. One of the store is closed. And again there is no way to click on the "help" "?" second order and indicate that the store is closed, take a photo, because this button is not available at this moment in my application. And again I have to call the support service and explain the situation.
Problems with buttons happen only when there are 2 orders at the same time. If the order is one, all the buttons are in place.
I hope this information will be useful for testers and developers of this application. Glad this review helps dashers and their customers to make this service even better! All good mood!
Crystal in phoenix - Improved driver issue response.. map no go
I do not like new map... it does not connect to my blue tooth and even turned off, I can’t get sound unless I turn the car all the way off... it was great before... however, it might mostly be from the iOS update. But I could deal with that if the map automatically centered so I could glance at the screen to see where I’m at...and it’s more difficult to locate customers houses and probably fifty percent of the houses and apts, you cannot see the numbers. I had to manually put in addresses into my google maps... it’s still easier to follow without sound. Having to re center the dasher map constantly is like an accident waiting to happen. Maybe there is an advantage to that that I don’t see yet?
Also, customers have reported that they’ve tried to edit their info and messages to us, but it doesn’t work ... their changes don’t update.
It would be super helpful if we had name of shopping center, office, apt complex, neighborhood where those stand out. And if someone lives in a house with no or difficult to see house numbers... some other visual indication might be helpful... like ‘white house w shutters and two lights at door’ or something. Half the houses are easy and straightforward... but some are not clear on map and when I can’t see addresses, I can’t confirm... I’ve had several close calls of dropping at wrong location. These details could help circumvent problems.
Conscientious Driver - My Experiences as a Doordash Driver
While dashing I hate it when I see “you missed an opportunity”. I tell myself, how could I have missed when it’s not even offered to me. Sometimes these “you missed an opportunity” shows in succession, like three in a row in a matter of seconds. Does Doordash intentionally do that? I am an optimistic person so when I see “you missed an opportunity” I just smile and tell myself “here we go again, there goes my acceptance rate, it’s going to go down now. I work very hard and I’m dedicated to my job so I always try my best to satisfy my employer and my customers all the time. I have been dashing for three months now, I haven’t declined an offer yet, I always accept whatever I’m offered. Sometimes though, there are offers that I had to pick up from about 11 miles away then deliver it way to the end of town, about another 15 miles. I just tell myself, it’s a normal part of the job so I don’t complain at all. I must commend the “Doordash Support Team”, they’re always there for me. Every time I get into a situation where I needed their assistance, they’re there and always are willing to help. One time though, I had to wait almost 20 minutes before someone offered to help me. The majority of the time, there’s someone within three minutes.
Trumpster81 - Great app, a few gripes.
I just started dashing yesterday (March 28th) and I do have to say that for the most part I was somewhat pleased with this app, but at the same time there was two orders that were way, way outside of the service zone, and one was actually closer to another zone so I’m kind of wondering why the consumer app didn’t tell inform person to order from the next town over in between mine and his? They definitely need to work on suggesting much closer cities for rural customers. Especially if a customer only has an order for a double cheeseburger & small fries and nothing else. At least they tipped a good amount. I’m just going to have to get a few other things going before I can do this full-time, until then I won’t mind getting at least a few 100 dollars/wk for my efforts. I also want to tell customers in my area to stop ordering from KFC/Taco Bell, there was two separate customers that were pinged at the same time at that restaurant and neither one of them had their orders completely, that restaurant never has anything in stock, FaceTime my previous experience as a customer at that restaurant myself. I had to make substitutions which was a royal pain to sort out, after texting both customers back-and-forth to find out what substitutions they would like. If someone from DoorDash actually reads this please don’t make dashers go more than five minutes away from the zone, gas isn’t that cheap anymore if you haven’t figured that out already.
Minerguy1987 - Fun but app could be a bit better for dashers
I like the extra $ and it’s a decent gig but I feel that door dash shouldn’t allow the customer to do a no tip. I get them quite often from the same customers and I’m always on time or earlier. Make sure they have extra sauces. Napkins. Etc and I’m always polite and still get nothing from it. Dashers drive their own personal cars to make sure the customer gets their food and we use our own gas to make it happen. 3$ a trip isn’t worth delivering to people ordering 40-60$ of food and we have to go the extra mile for nothing basically. I feel that door dash can implement something on if you order either a lot of food and or a high price amount then the customer is required to tip. Also regarding if a store is indefinitely closed. They should make it easier to know what button to click to say you can’t do the order and not be docked acceptance because it not being your fault. If you click stores closed it should prompt you to say is it closed or closed indefinitely and then take you to the proper area if it’s indefinitely. Other than that. I’ll continue to do this as a side gig because it’s not hard and easy $.
Also I think door dash should do a rewards program on for every order you do you get points to get door dash merchandise to help with deliveries either it be better bags. Drink holders. Shirts. Etc. Would boost people to push for helpful items and or personal merchandise.
D.0ne - Problems with the app problems with support
I’m sitting in the middle of a hot zone and I’m not getting anything and their merchants that are not willing to fill orders but they’re not declining the request of the customer and we’re going to pick up orders that were put in 1015 minutes earlier and by the time we arrive they have not even begun working on it and then informed the driver that they are not open anymore so the platform even though you hit store closed does not compensate you for your time your energy or your gas I’ve had a lot of issues where I am the second or third driver who receive the same exact order and by the time I get there one of the drivers has picked up the order and delivered it already it’s a sign of unprofessionalism which I don’t enjoy if they could fix these problems it would be so much more pleasant and if they would stop trying to be secretive and instead were transparent about the full price of the order and what you’re going to be paid I think more orders would be picked up
Because I have a low acceptance rate they’re not offering me any work and trying to force me to schedule for a later time I don’t think they should have that and I also don’t think the zones are beneficial for the company and ability to make the most money and I don’t think drivers should be forced to work in certain zones are returned to them it’s not a fail safe method because I just sign out and start over and the new sound I’m not driving in circles for anyone
Arios1977 - It’s ok.
App is ok. I have issues with the maps. Usually faces in the wrong direction when I start. That’s not too big of an issue. What is an issue is getting an order that’s a 20 minute drive out of your zone and having to drive that 20 min back and not getting anything until you return to your zone. If a restaurant can add a gratuity when a party is a certain size, DD can do the same with a certain distance. When you’re in the middle of traffic, you really can’t see how far it really is and what kind of tip they leave until after you accept and stop at the location. Sometimes even going into another county. And forget about reaching support if you’re a dasher. I called 5 times and the automated thing just kept taking me in circles until it hangs up on you. Chatting, I was able to get someone fast through customer support. Dasher support? Nope. No one answered after waiting 30 minutes. Other than that, it’s been ok. Just don’t know why my deposit for the week was shorted from my actual amount. That’s the reason why I called the support line.
Another issue I came across is wait times on food being ready. I keep having to unassign orders because they won’t be ready for 15-20 minutes. I’m not waiting that long for $5. They need to make it so that we won’t receive orders until it’s ready for pick up. Other than that, we’re just waiting time and $6 gas
UncleRays - Inconsistent and Inconvenient
It has potential, but the real issue here is that even though you are working in an assigned area, they often take you up to 20 miles outside of your service area, then you cannot pick up another order until you drive back into your service area. Beyond that if you try to cancel an order that takes you this very far distance, you get dinged for cancellation. So you may have to except an order that will only pay you $1.50, which won’t even cover your gas to get all the way out there and back. At that point you need to hope that the merchant actually has the food ready, or you could theoretically be making less than five dollars per hour.
This is probably an example of about 30% of the routes. The other 50%, DoorDash doubles up much of the earnings, leaves you with a tiny amount of pay, and the remaining 20% are very close by but don’t expect to make much because it is very close by.
Then there’s dealing with customer support when something happens like they send you to a closed restaurant, or the restaurant is taking 20 or more minutes beyond the estimate. At that point the customer likely will not tip you as much, even if you do reach out to them and let them know of the issue. DoorDash customer service will typically give you the response that they will work with you to make it right, but they never really do in the end. You can expect next to nothing out of them, and it will likely even damage your reputation.
JJ loves horses - Fair but not worth it
Listen, I never write reviews. But I figured someone deserved to know. If gas was like two dollars cheaper, this would be a great little side hustle. But DoorDash pays you the absolute bare minimum they possibly can. You have to rely solely on people‘s tips and not a lot of people like to tip. And it shouldn’t be a requirement for people to tip at all(should only be common courtesy). But the only reason people who DoorDash get upset at people for not tipping is because that’s literally their main income. And it really influences your order because if you don’t tip, they usually get about three dollars to four dollars at best. And a lot of people don’t like to accept those orders. Sometimes people take advantage of your lopaying order and steal your food or something worse. All in all, it’s not the door Dasher or orderers fault, it’s just DoorDash being greedy. When you DoorDash, you really are just earning what you spent in gas. You have to do over at least eight orders in order to make even a couple bucks on the side. If you have a high-paying job and do this on the side, go for it. But you can’t do this by itself. you would think that when you accept an order from a hotspot and it takes you to a really far distance, that they would compensate you for that. But they really only tack on an extra dollar or two. Not only does this seem like a waste of gas, but a waste in time. just consider this before you sign up.
Cerva2020 - Needs major improvements
Let me start off by saying that DoorDash pays way better than uber! That’s the main reason for my 3 star.
HOWEVER! It needs to improve the way it pays out its drivers. Uber only charges .50 cents for instant payout while doordash charges $1.99 and I’ve added my card several times and I still don’t have an option for instant pay. They really need to work on fixing this.
Another thing is I don’t know if it’s a slow month or not but they are hardly sending any orders, I’m a 5 star top performer and I’m out driving and receive little to no orders, for that reason I have been doing uber because I cannot afford to be out driving and wasting my gas. Please note that I always go during dinner so no it’s not because I’m going during non-busy hours!!
Almost all fast-food locations should be removed from doordash, we don’t have time to wait over 15 minutes in the drive-thru, we lose money when we end up having to wait for the order, I wish doordash would understand this. The fast food locations I have the most issues with are POPEYES #1, BURGER KING, WENDYS, AND MCDONALDS. PLEASE REMOVE THEM OR DEMAND THEM TO OPEN THEIR DINING ROOM FOR PICK-UPS OR CHARGE CUSTOMERS AN EXTRA FEE FOR PICKING UP FROM FAST-FOOD CHAINS.
And lastly, tip should be a requirement, there’s no way I’m going to drive over 5 miles for $2-$5 order, that is just a no! The minimum tip should be AT LEAST $3 and even then I will consider accepting the order.
Mrs. Davegm72 - Not sure how to title this....nor rate at this time
Very frustrated & disappointed to wake up this morning & find my account deactivated stating I have committed referral fraud in which have absolutely no clue in how I could have possibly done this. I have only sent out a referral email & one on Facebook each once to my personal email contacts & FB personal friends/acquaintances thru DoorDash link provided in this specific app... how does that go against the rules? I have put in my appeal along with then sent an email back once receiving an email stating that they received my appeal & that I could respond to that specific email & once I did that I got a “delivery failure”stating I may not be in that group allowed to post in or the group was removed...
I do not feel I have done anything against any rules/wrong whatsoever & have only done 2 days worth of deliveries & just got a bit more comfortable & was getting more excited to the opportunity to make the extra much need funds.
I’m just a simple single mother trying to make ends meet not anything by no means excessive or wrong but was looking forward to for example the $20 bonus challenge given only needed 4 more deliveries to achieve it & had 2 days to achieve & if I can’t get reactivated in time I am going to lose out over something I don’t feel was my fault. Not to mention feel embarrassed for it being considered fraud....that’s an awful strong accusation...
Dashcr8zy - First time I got cheated
I was thinking DoorDash was a honest group. My orders were pretty fair as a lot goes into our car and time as dashers. I know they use to take the tip money and play them into the drivers payments. For the first time I noticed how they are now doing that with the “peak or “promo pay” I was noticing 7$ and 5$ orders I said to myself how can there be a 2$ promo and the whole order only be 5$ that would mean the base pay is 3$ and I know I never have and never will accept a 3 $ order. Anyway I’m until now I thought we were finally getting paid for work but a 3$ order in California lol gas alone to do the trip cost 4 so why would anyone lose money for you guys? What a shame it is now I never even had to look at my pay bc u guys. We’re on it and fair and paid what we should get but I think with a 2$ promo running I had 3 orders all that were 3$ base comon greedy to say the least. All I can ask is plz try to be honest don’t put a promo if ur not doing promo prices. Understand we are in cali every order should be at leader 10$ but min is 7 or not worth it we would be loosing money. But certainly don’t mislead and con on the promos I don’t know why y’all just started the conning on them as u we’re keeping it legit. Oh well I’m sure I will be reading about this one soon how doordash uses fake promos to intisce drivers. And if u could actually give me some extra pay for the lies aand inconvience
Dun-dun-DUUUUNNN - App needs alerts for Restricted Area Deliveries
I live near a military base and if you don’t have a pass to get on base you cannot get passed the gate. As it stands now, there is no alert or warning or flag of any kind to let you know that the next delivery is going to take you to a restricted area. This can create a situation where you find yourself with a delivery that you can’t even get close enough to the address for it to let you move forward within the app. The only solution was to call the help desk and have them clear the order from their end. Also, it’s unfortunate that if you decline any deliveries (for any reason, even one such as this) your rating goes down- even if you MUST decline a delivery because it’s in a restricted area. There is no recourse, currently, for that penalty.
Besides this, I realize it is an quasi-uncommon situation, the app worked great! The app makes the job a breeze in all other cases. However, beware that when you first use it, there are a couple quirks that are not very intuitive... for instance, when you reach your pickup destination using the in-app navigation, you MUST hit the exit button to move ahead in the process to confirm the pickup (that one took me a sec and a few trips circling the restaurant to figure out). Overall, it’s a great way to earn some extra cash for a student/parent like myself. Excellent flexibility and earning potential- especially if you like driving and are self-motivated 😏. Good Luck and Stay Safe 😎
Book'sGirl - Basically kicked off
I have been a dasher for over 3 years. So about 3 months ago my account started giving me an error message saying I couldn’t dash because my red card is not activated. So I called into cs and was told to order a new red card. I was extended for 2 weeks to continue dashing until I received my red card. I received the card and I wasn’t able to activate the red card so I called cs and they tried to assist me in the process but were no help. They couldn’t figure out what the problem was so they extended me for another 2 weeks to figure it out. Called back still couldn’t resolve the issue. I was told to order another red card and was extended for another 2 weeks. I received the new card and I’m unable to activate this one as well. Called cs and they couldn’t figure it out. Then they tell me oh you didn’t complete the background process and send my a link to do this. I follow the directions in the email. I get an error message basically saying background more than 1 year old not available. Called cs back they extend me for 2 weeks and try to figure it out. This extending process goes on for a while every 2 weeks. Then my issue was supposedly escalated and someone would get back in touch with me but this time I can’t be extended for some reason. It’s been 2 weeks and a haven’t received any response. So basically I was just kicked off with no explanation.
Crazyrjp - System needs some work. For sure.
There are a lot of things I like about DoorDash. The opportunity, convenience, & ability to serve & help others who can’t get for themselves. But...From my very first order it seems I was set up for failure. Being sent to restaurants that often were as much as 10 min behind on an order being ready. More than half of those instances I was late delivering as I walked out of the restaurant or soon after. This is especially the case with double orders. Which means from the start I’ve had a low “on time” score. Not ok. Your algorithm for this stinks. Next. If a customer cancels an order after I accept it, or the restaurant cancels for some reason, it most definitely should NOT count as an incomplete on my score. Yet this is happening. Lastly. I’ve seen a lot of young dashers with friends and/or significant others in the car as company to hang out with while they dash. I’ve even had restaurant owners say something to me. I was under the impression this was frowned upon for safety reasons. But especially now..dashers should be warned against doing this since it violates the 6ft rule and puts your customers at risk. I’ve had quite a few restaurants in my area tell me this is a concern. These things above make those of us trying hard to do a good job look bad. As for the rest. The app is great. It’s an awesome opportunity. You asked for my opinion though so I’m being honest. I haven’t had a bad review on my service yet.
Volsgrl01 - Dasher Michelle Walker
I love doing deliveries! Meeting new people and building a network with the merchants. I have established a few regulars which makes this that much more enjoyable. My only thing is that there seems to be too many drivers out at the same time on certain nights and even during the days lately. Makes it hard to commit full time especially in a small town. I like to stay busy and for the last two weeks I am not busy at all. I can schedule a seven or eight hour shift and actually only work maybe 3 hours. Too much down time. I love being part of a platform where I decide what works for me and change it up by doing deliveries when I go to my moms in Colorado. Being able to work in different cities around the United States is awesome ! There aren’t too many platforms which allow this, I think it is great though because a dasher can keep their ratings high and the app greasy and not lose status as a top dasher if they so choose or they can take vacay! So many great options driving for Doordash but working for me by me! I’m going to give full time devotion here in a couple weeks I’m praying to be able to quit the working for someone else and be happy doing what I am loving more everyday! Best to you all out there doing the deal!!!
ExoticTale - Only good for side hustle
In my one year experience with the dasher app, I found that the best way to have somewhat of a good experience is to use it as side hustle. I pick and choose my orders from the comfort of my house. When you decide to go to their hotspots, you are running like a headless chicken. Doordash is going to play with you. In addition to that, Doordash has time management issues. When I first started i did $3 - 5 orders until I found myself waiting 30 min to an hour for the order to get ready and received no compensation for wait time. Big orders like Walmart’s literally ask to carry 5+ cases of 40 water bottles up whatever amount of floors the customer request for delivery. Sometimes you make 3 to 4 trips up and down the stairs. A complete waist of time and energy for $10 - 15 compensation. When you do fast food like McDonald’s in the overnight, the only way to get the order is through the drive thru. On the weekend the drive thru is full. The line goes slowly. You could spend half an hour standing in line, but Doordash doesn’t take that into account. They mark that delivery as late. Even when you reach out to Doordash assistance to explain the situation. They make promises that they would look into it, but they never really go ahead to help whatsoever. The system want to take advantage of you. But if you know how the system work, you can take advantage of it. So is the case with the dasher app. All the best everyone.
Mddowd - Worst Gig Outfit to work for…
Let’s see, where to start. Their ads on hrly wages, complete lie. One of the lowest paying gig platforms out there, fact. No real care or concern for their drivers, fact. One month of so called weekly gas bonuses which went no higher then $15 per wk. I made more in allowance back in the 80’s from my parents. They don’t pay per mile like most gigs, they do “zones” from pickup point radiating outward, which would be ok (sort of) if it wasn’t for the fact that they change the zones constantly. Today I had a delivery where the base pay was $3.25, and the day prior the same delivery to same place, it’s base pay was $6.00. They constantly send offers low balling so that they 1.) can offer a little more if it is refused by the 1st driver, and 2.) so they can make it seem like you’re opening up a present on Christmas morning when they show you that you made more then the initial offer. Like we are to believe just like children that they don’t already have the info of the full amount when presenting us offers. Promos goes up, zones expand and you drive further for base pays. They try and make it as if they do so much for drivers and the community all while lining their pockets off of the backs of people just trying to make a little extra cash, or trying out new career avenues. Be your own boss, another LIE. Think for yourselves, pay attention, and always request your data after ever time they screw you out of a half pay or any pay for that matter.
Mamamoomoo - Saddened
On a few different occasions there has been problems with the app or shall I say glitches in the door dash system. It may say go to McDonald’s pop up right away is go to Burger King pop up right away go to Panera Papa go away etc. etc. Sometimes it does not give you time to accept or decline lately there have been quite a few glitches in the system go to Friendly’s go to Chili’s go to Panera bread go to Friendly’s go to Chili’s. I don’t understand what is happening. If it’s something that means are working out from glitches. I would like to know it is very confusing waste a lot of time gas running back-and-forth quickly trying to get it before someone else can snatch it up. Such as today that had happened two days ago it has happened there were no orders for quite some time. Some people are saying they were having trouble with their app. We logged out we logged in no change. Also are the customers aware that the base pay or peak pay is not a tip from them. I get many orders small and large with no tip and I think they believe that that is included in the shipping and handling fee is there anyway we can note that to the customers stating this is not a customer tip that we are there for them with a smile and their food and they do not give a tip specially when you have to go across the river to pick some thing up and bring it back across the river again which takes up a lot of time
IamTheMostHonestReviewer - My thoughts
First night I made close to $20 for 3 deliveries. Not so bad. However, some people are horrible with instructions. What they tell you makes perfect sense in their head but when you get there it doesn’t make sense. Another thing is, while I was closing an order out another immediately popped up and the app automatically accepted it making the person think I was ready to take their order! Right after that happened the app closed and wouldn’t open back up after closing it, reinstalling it, and resetting my iphone nothing worked I basically waited for 40 minutes and decided to go home. Nearly 20 minutes after I got home the app decided it wants to work again..
I open the app back up and what do you know? The same order which popped up & accepted itself was just sitting there. So I cancelled and told support what happened. And by the way the order was 45 minutes away from where I live! No. Other than that if customers would.. I don’t know.. LEAVE A TIP that would nice. I always left my dashers $5-$10 tips because they go out their way to get your stuff & also if customers would put the effort in to be more accurate with instructions that would be nice too. Just my thoughts.
Special.Kiy - Could be better
I been dashing for a few months now and I honestly think the app could be so much better. Firstly, when two orders from the same place show up at once; we should be given the option to either accept all or accept one. I had a retail order that was more than half an hour away from my location but because I accepted the other order, I had to accept the long distance one too. Secondly, base pay is too low. $2-$3 is nothing especially considering the amount of wear and tear and gas you’ll be needing when working as a delivery driver. I believe it would be more fair to give a honest base pay plus tips of course. Third, there should be a mileage limit. Especially if I’m dashing in a certain area there is no reason I should be given the option for orders that are 10+ miles away. Of course I don’t have to accept them but it makes more sense especially if we’re choosing a select area to dash in. Lastly, for the dasher retail orders, we should be able to zoom in on the pictures or at least get clearer pictures. I’ve had a couple of times where I had to strain my eyes just so I could see the correct measurements on a product. Not to mention, these photos/ products should be up to date. If the company changed their packaging then DoorDash needs to include the picture of the correct packaging so there’s no confusion.
Rtsylady - Improve DD app
I’ve only been driving since June and I really do enjoy the job…..when the app is working properly. I’ve spent a lot of time ‘chatting’ with Support or speaking with them by phone. I’ve had several different app issues and most have been addressed. Today was the worst. It was absolutely crippling. After accepting the order, I drove to the restaurant and picked up the order and put it in my car…all ready to go. All of a sudden I had no way to inform DD that I had picked up the order, no information about the delivery other than the customer’s name and no way to contact her to let her know it might be a little longer than was first thought for receipt of her food. I went into the restaurant to see if they possibly had her address or phone number. No. During my time in the store, another dasher came in looking for the order for my same customer!!! DD had moved the order from me to the other dasher because they hadn’t heard from me so they assumed I wasn’t going to complete the order. Bottom line? I passed the food to the new dasher to deliver. She would receive the payment (as well she should) and I not even lost a lot of my dashing time, I LOST THE $$ FROM MY ORDER. Unacceptable. This is a fabulously successful company….they should have state-of-the-art technical equipment. Like I said, I really enjoy the job but issues like this MUST BE addressed.
Melissah33 - Save yourself the headache
Don’t get me wrong the app itself is okay sometimes when they’re not having technical issues but believe me when I say this is you have a problem customer support is absolutely zero flippin help. This is week three story of a dasher countless emails calls chat supports supervisors and resolution teams I can’t even get into my account. I’ve had my account for almost three years about 3 months ago got reactivated and started to dash again only to receive a “login error” finally get through to support told the team will email me a day later contact again and this time I’ve been told I didn’t opt into a location privacy sharing contract on their end and countless other are dealing with this and they’re working diligently to get the accounts back “okay” we’ll next thing I know I still haven’t heard anything in a week contact again and now I’m being told there’s another person name on my account! Major issue my bank account and private info is on this app so what’s going on?! And guess what I get told I’ll hear back with the team about this and what do you know still nothing and here we are today two calls in trying to figure out what’s wrong and I’ve been told my accounts on the sign up process and I’m not active how does any of it make sense it doesn’t so save yourself your life and stress level before deciding to put your hopes into something like this only to be royally messed when you need help from them
Edet87 - I think more is to be done
While this is a great way of making some extra cash, many times I’ve been left frustrated. For instance I’ve been to Taco Bell on two different occasions just to realized that they’re closed and you have to use the driveway. By the time you get to the driveway mic, they’re not accepting DoorDash orders. I spent 37mins in a Taco Bell driveway just to be told this and it’s happened twice. I was once sent to a restaurant that wasn’t even open and for all my time spent I was compensated with $0. NOTHING.
I don’t even want to talk about the times they’ve made me do orders way out of my delivery zone. It’s one thing to pick up orders in your zone and deliver out of your zone, but to give me orders out of my zone is not cool. I was dealt a blow when on one occasion I did a delivery out of my zone and since it was going to be my last delivery because I was scheduled to stop in a few minutes, they added my order to pickup another order close to the delivery point of my first order. Remember I was already out of my pickup zone. The second order had a delivery address about 17mins when it would’ve been way above my schedule time. When I finally delivered it, it was a 50mins drive back home. I used to care about my acceptance rates, but not anymore because they don’t care about your contract
I can go on and on, but I’ll end here for now
Crd357 - Fun job just needs some tweaks to the app
The map is pretty difficult to use since you can’t hear where you should be turning. It just beeps at me when I need to turn. It’s really distracting having to look from at the phone every time I deliver.
I have also been missing out on more dashes because the directions are wrong and send me to dead ends or closed roads. I either have to enter it into my google maps if I have somewhere to pull over or just try and figure it out if I don’t. Or I will get sent to an address that is way out of my delivery area and have to go all the way back to my area before I can get another order. It usually cost me as much as I get paid for the order in gas when that happens. I’ve been dashing for a little over a week and have literally only made enough to cover the gas that I’m using while delivering. Even though I show up early to pick up and leave restaurants early with the deliveries. It’s usually the amount of time it takes to actually get to the delivery address because they can be all the way across town.
Other than that I love working for DoorDash. It just needs a few tweaks on the app to help out drivers and make it easier and faster to get to deliveries. Or adding to the pay due for the amount of time you are driving to a delivery. Here in Vegas it can take 20 minutes to go 11 miles.
Jerbear343 - Extremely buggy and Terrible Bass Pay
I’m writing this after having done this for 2 months with little success as it is very hit and miss: the available time slots vary greatly as do the amount of deliveries, due to the fact that the marketing team thinks it’s ok to post 3+ ads to craigslist alone a day without any regard for grossly over-saturating the market with drivers thus making it difficult most days to make any deliveries.
Also their servers just outright crashed and support is very slow, not just for drivers I’ve heard from merchants trying to set up their business that they have had great difficulties as well. I understand we are currently amidst a pandemic but it’s incredibly shortsighted and unfair to the workers that they incessantly post ads trying to get as many people on the platform as possible it’s simply not sustainable from a business standpoint as all they seem to care about is the short term game rather than long term consequences of their actions.
Beyond that base pay is terrible, and doesn’t factor in distance at all it seems as I’ve been having to decline offers that would make me drive 20 miles for $3 drivers really rely on tips which is not a great outlook for the people who are in a pinch and need to find work given the current state of affairs. It’s absurdly flawed at the moment but could be improved if the marketing team would ease off the throttle to try and support the current drivers rather than robotically focus on numbers.
YourGuy-Ry94 - Dangerous long deliveries
I used to love to dash because of the extra money I was making and still staying close to home. But now someone can order something 15 to 20 miles away from the area that I want to stay in and if I decline it, my rating goes down but if I take it then I’m in an unknown area taking deliveries where I don’t feel safe for an unfair amount of money. Now if I want to get back to my area, I have to either pause within the app or end my dash to return to a better known/safer area. There’s no reason that I should be picking up deliveries 15-20 miles away from the drop off then being told I’m “outside the delivery area,” especially since I want to stay in the area that I’m comfortable with and not go to a completely different city. How is that also fair to the people that ordered food when their food gets delivered cold because of the far deliver distance? My first and last delivery today I got called profanities and then was told “I would’ve given you cash if you weren’t so late.” My response to the DoorDash team is to quit allowing restaurants to deliver WAY outside a delivery area then expecting drivers to waste gas and time to return to the area in which you sent them out to.
Suzukigirl1000r - App Ratings/Order Pay
Door Dash app lowers your acceptance rate considerably if you refuse a couple of orders in a row. The app doesn’t show you if a customer is adding a tip, so sometimes it’s just the base pay, or base pay plus peak pay, no matter the distance. I want to deliver during lunch hours but won’t because it’s not worth the expenditure of fuel for $4 to travel 3-5 miles/$5.50 for 6-12 miles. When sending two orders, it affects our delivery time window, especially if the restaurant takes longer to process the second order, or the customer doesn’t include gate codes, or special instructions that there are 2 entrances to their residence location, which brings down our “on time” delivery rating. If I’m headed in one direction I am sent an order that is in the opposite direction, I can’t switch lanes that fast, sometimes traffic is heavy it’s difficult to find where to do a legal U-Turn. And the biggest issue is I get sent orders that take me out of my scheduled delivery area, and am notified that I’m out of my delivery zone, so I have to travel back if I want to receive more orders, so for a longer distance the app doesn’t account for round trip travel which is not cost effective. I’m looking to sign up with other similar food delivery apps to see which one works best for me, but of course I will continue to do Door Dash.
WiltingIvy - Simple, Convenient, and Honest.
I work for three different on demand companies, or apps, and DoorDash was always my favorite one to work with. I absolutely love that there is now a Debit card for dashers to be paid, DAILY, I am impatiently waiting to receive mine! The only things that I would suggest are being able to know more about the mileage you’ll be driving when accepting an order, and the road conditions (if paved or stone, pot holes, hilly, etc.) another is customers are still able to text you after you have marked a delivery completed, I’m not very comfortable with that, although DoorDash hides your number, it is still aggravating when you are trying to delivery your next order and you have the previous customer texting or calling your phone. I also wish Dashers had discounts for the apparel and car accessories on the Stores website. I think it would be a pretty cool idea to have local Dashers in the different areas to get together for meetings, that are not mandatory, for things like advice on being a Dasher, practicing possible delivers, and fun delivery games! That may also help keep us Dashers to stay motivated and want to Dash more! Thank you for this opportunity, I think this was an amazing idea!
Auburn Driver - My Dasher Experience / 3 years part-time
I am thankful that I can select & customize my schedule.
First off , I have enjoyed DoorDashing in many areas in N. California area. The app is amazing ! I have delivered to homes, businesses, schools, hospitals, fire departments, ( one time my customer was landing his helicopter prior to my arriving with his delivery) Pretty fun to watch : )
My favorite delivery’s are the ones in my small town in the country. I am very selective in which delivery’s I will accept. For example, if the pay is $10 - I will drive a maximum of 5 miles. If the pay is $ 10 for 20 miles ( I usually decline those trips) I avoid the problematic orders. In my area, there are many cell tower connection problems so I stay in the areas with cell coverage. I have experienced many trips where I could not contact the customer and the order requested a text when I arrived and due to the unknown off grid order. I have experienced some scary situations. Some area s up country do not have street signs, or houses do not have house numbers. And there could be a off lease dog roaming around the yard. I will only deliver if I feel safe. If I feel unsafe I leave the area. And I call DoorDash support. They are quite helpful.
Cloverappuser123456 - Not user friendly
DoorDash does NOT let the drivers Dash on there own schedule! Drivers are forced to catch an open time slot on the app’s schedule and that’s if the driver can ever see the open times available to schedule, a week in advance, due to the time ( 3pm or 12am , now unsure) when the schedule becomes available. They have what they call “Top Dasher” of the month, which becomes available to drivers that hold a high rating, however to become a Top Dasher with a high rating means a driver has to except all orders assigned to them, 12 mile or more deliveries for just the base pay sometimes because customers get a free trial for 30 days therefore they don’t tip.
Also DoorDash drivers are now forced to shop then make the delivery, on the same low base pay.
Doordash has become greedy due to other apps, that offer higher base pay and tip, that requires shopping and delivery.
Doordash isn’t “”DoorDash”” anymore!
And drivers should not be rated on friendliness by the customer, drivers are working drivers are not trying to make friends! And customers are rude, needy, don’t give good directions, and they don’t tip….. with the timer running (ratings), heat, store employees, and traffic, all of these factors on the Drivers, and the customer ( who puts in there notes “ leave at the door “, AKA: I’m not tipping) get the opportunity to rate “ Friendliness “ of the driver? Come on, really? Nope, DoorDash only gets 1 star rating, DoorDash is not a good side gig, DoorDash is lie.
Estee Smith - It’s okay but...
I’ve only been dashing for a week and I’ve already encountered some things that work against drivers. If an order isn’t ready at the restaurant, even if you let DD know, it still goes against your on time percentage. If you are picking up multiple orders from that location, all of your deliveries are going to be considered late, which mine were. Also, acceptance rate. I’ve only declined two orders, both large ice cream orders. Again, I just started so I don’t have a cold bag yet, and both orders were 10-12 miles away. It would have taken me two hours round trip on each order and I could tell by the offer totals that the customers didn’t tip. Perhaps a screen could appear after we’ve declined an order asking why we declined so you know why certain orders are being declined. Also, tips... on postmates, customers are given percentages of 20, 25, and 30% or custom amount when tipping. On a large postmates order you can make an extra $20/$30 on a tip. On DoorDash, the tip prompts when they place the order are $2, $3, $5, no tip.... so even on a large order or an order that is far away, you are spending more in gas and your own time waiting than you are tipped. This is a service and everyone is trying to make tips. It feels like the DoorDash app is designed to keep tips for the drivers low.
Pretty and cool - Overstatement.
First off those pics on the download screen are an overstatement, I’ve never gotten $12 for an order that was that close maybe if you’re lucky they’ll give you almost $10 to deliver a town away (making you leave your starting point and not paying you to get back while you lose out on more orders) and it’s never that busy. I started dashing over a year ago and they keep hiring more and more people so it’s flooded. They should do what grub hub does and stop hiring ppl in flooded areas, it makes it almost impossible to get an order now. That’s just the tip of the iceberg. If you hate easy access to support and want to wait 30min to talk to someone thru the app (and only if you’re actively on an order otherwise good luck with the FAQs) and don’t mind getting screwed over with pay so it barely evens out to the gas you use getting less than $7hr including gas then this app is for you! It’s great to make money on your free time but not something you can do as a 9-5 job unless you have literally no responsibilities. There’s no phone number to call and they actually block your # after you enter it in the app so they can text you but if you try to call support the lines dead for us dashers unless we use someone else’s phone. Really greedy company and definitely overstates how much you can earn while saturating the app with more and more dashers while struggling to give them all orders thus why they’re partnering with more stores giving free delivery specials and promos
Alfunions - Dasher support is awful. Scheduling feedback
First of all, Dasher support is atrocious. 9/10 times they don't actually help us because they don't listen or there's a language barrier. They don't understand how the app works. They lack basic customer service skills and only frustrate us more.
Second, why is it that I couldn't reset my claimed time to have an hour less? I scheduled myself earlier in the week for 10am - 8:30pm today. Since last night, I have been trying to change it to 11am - 8:30pm but it will not allow me despite already having that time claimed. I wanted to give up an hour, not get more hours. I should be allowed to do that even if "the time slot is no longer available" because I was already apart of that time slot. It doesn't make sense. I understand that no one else can schedule at that time for more hours but I should be allowed to take time off of my schedule since it's already claimed. It's not like this hour is even worth dashing in (10am-11am).
Finally, the text service is ridiculous. I am bombarded with texts for absolutely every order when I already get a notification from the app itself. As drivers, this text system is distracting and over done. I wish we could opt out of order texts and just received the rest without opting out of texts completely. We need to be able to communicate with our customers but don't need your text service distracting us while we drive. I received 30 texts in 2 hours yesterday. That's nuts.
Davweb2010 - App never works
I’ve been using this app for nearly 2 years now. And that course of time there of been a number of issues with the app. Seems like the developers are constantly making changes and constantly those changes or breaking something that makes it not work. At the moment I am unable to text my customer to let them know if their food is running late, I’m on my way or any other information that would be helpful to the customer. On top of that during the busy times the app goes off-line. Meaning the drivers app completely crashes and leaves you in the dark. Sometimes leaving you holding a customers order and unable to find where to deliver it. Also DOORDASH itself can be decisive because they do not tell you the actual amount of the order. Sometimes they’ll tell you the exact amount the customers gonna pay you and other times they have hidden amounts in the order. Also they let a lot of restaurants take orders well beyond the delivery areas. Me sometimes you could get an order for some frozen food or even hot food and have to drive 20 minutes or more to deliver it. All these things factoring the bad ratings from our customers. And when you get bad ratings from your customers DOORDASH starts to hold back on orders or good orders that they give you. So in the end the app is actually making your life harder. It would be nice if DOORDASH would fix the app and leave it alone.
Arbold brain washer - DOORDASH PLEASE READ DASHERS IDEAS AND COMMENTS
I LOVE DASHING BUT OF COURSE AS EVERYTHING IN LIFE ISNT PERFECT BUT IN THIS PARTICULAR AREA ITS BASIC COMMON SENSE, DECENCY, FAIR, & UNDERSTANDABLE FOR ISSUES THAT PEOPLE/DASHERS HAVE ALREADY VOICED!
FOR ONE ACCEPTANCE RATE BEING DOCKED BECAUSE I REFUSE TO DRIVE 5-10 MILES OR 15 -30 mins for 3-5$ AND I’m not exaggerating! No TIP nothing just flat rate of 2.75 or 3.25 and when I don’t want to do it because GAS IS TOO HIGH WERE PENALIZED!! Make a MINIMUM OF TEN DOLLARS PERIOD FOR DISTANCES OR MILES OVER A CERTAIN NUMBER! Theirs ORDERS THAT TAKE YOU FROM THE VERY ZONE YOU AKSED TO BE IN AND THEN HAVE TO DRIVE ALL THE WAY BACK TO YOUR ZONE! (Common sense) ITS NOT ALL CUSTOMERS ITS ENOUGH OF THEM THO WHO TAKE ADVANTAGE OF BEING CHEAP TO DASHERS! They know gas is high and still low ball no tip ! WE HAVE TO DO BETTER THAN THIS DOOR DASH BECAUSE SOMETIMES IT FEELS LIKE IM BEING USED BY THESE CUSTOMERS! I’ll have to pick up an order from my zone and drive two city’s over to deliver ! For change! 1$ tips and their okay with it because doordash allows it ! Give them a MINIMUM FEE !!!!! Gas and driving miles matter! And you don’t put into account that sometimes you have to wait long periods of times PLEASE BE FAIR AND GIVE THEM A MINIMUM!!! I feel like I pay for their food sometimes with a free delivery because it just doesn’t add up to being worth it !
Val192484727 - Best gig work I’ve ever done, but system needs some tweaks!
I have worked for a couple other gig companies before and DoorDash is my favorite. The pay rate is good once you get in a rhythm and it is so worth it just for the reduced stress compared to running around grocery stores all dah! I love the convenience of the work and most of the restaurants in my area have been very easy to work with. I really appreciate that we can choose to whether to accept an order or not without being penalized so I don’t feel forced into orders that are further than I am comfortable driving, etc.
My primary concern is with the delivery times we are expected to meet in some instances. A good 80% of the time the deliver by times are realistic, but sometimes I get 10 minutes to pick up an order that is 11 minutes away (and longer with traffic) and then if there is any wait at the restaurant at all, I am all but guaranteed to be late. There should be some sort of process for proving/showing that the line is super long and that we personally are not at fault for delivering an order late. I have a 78% on time rate and yet NONE of my late orders have been my fault; they’ve all been the fault of the restaurant being busy and/or behind. That doesn’t feel very fair to me!
MadiSonic - Not horrible but could be better
We need higher base pay. $2-$2.50 isn’t enough when people are wearing their cars down significantly in the process of making deliveries. I spend nearly half of my earnings on gasoline alone, and I’m in desperate need for new tires but doordash doesn’t pay enough for me to be able to afford that and customers don’t tip well most of the time in my area. We deserve higher base pay to compensate for vehicle repairs and the elevated gas costs. Governments of some states have been pushing doordash to give better base pay and doordash has been fighting against it. Needless to say, we are ones making the deliveries, destroying our vehicles, and risking getting covid from a sick customer or getting mugged in sketchy parts of town (which nearly happened to me). We deserve the higher pay. Everywhere else like Walmart, SamsClub, and fast food chains have given everyone a raise to compensate for the higher cost of living, but doordash can’t?? We do all of the work and they just have to make sure the apps are up and running, which according to Reddit, they can’t even do that much and many dashers have lost hundreds of dollars from their accounts and the app has been logging them out and preventing them from completing the orders they’ve accepted. Is everyone just okay with this amount of garbage we’re put through? I want a raise LOL!
Shopgirl1598 - Overall good app but minor flaws
Overall the app is good and it’s easy to use for drivers however there is a major flaw which can cause drivers to lose orders and money. When you are delivering you pick a zone to deliver in yet sometimes DoorDash will give you orders where you are delivering to houses way outside of your zone and then you are forced to quickly hurry back to your zone or else DD wont send you orders. Then your acceptance rate lowers and you money it even goes as far as to tell you that you may miss orders because you’re outside of the zone. Not very helpful if a DD order was the reason you are sent outside of your zone. Also, my acceptance rate was at 98% and now it is at 57% because I forgot my redcard for one day and it sent me 5 back to back deliveries for Walmart groceries, which also when i finally accepted the order i had to cancel it bc the store said three other drivers have tried the pick up this order but they don’t know what order this is. Not very fair to drivers to be penalized for missing orders when you’re outside your zone or if you cannot do grocery pick ups. There should be a choice for grocery deliveries or just regular DD food deliveries. Sometimes the app sends you to the wrong location or address.
Chrissy Marie Carter - Look for a different delivery job!
I worked for doordash for about 6 months or so and I really would not recommend it to anyone especially if you’re able to do uber eats or another delivery type job. It started out with decent pay per delivery but then they did an update and now it 2-6 dollars versus the 7-12 dollars I use to make, they take a percentage out of your tip money, the app constantly glitches and you can’t see where you need to deliver, for some reason the app has a cute little thing where it will take you to the wrong address for a customer, I ended up making 25 dollars in like 3 hours and then had to fill up my gas tank so it wasn’t even worth it! I worked 12 hours on New Years and only made 65 dollars. And it is soooo slow sometimes! Not to mention doordash send you to a delivery before the food is even done so you wait forever for the food.. Also it charges you to cash out your money! How stupid that I have to pay a fee to get my money AND you can only use instant pay once in 24 hours. You will make double if not triple the money on Uber eats, you can cash out 5 times a day, order is ready at pick up, great GPS system in app, they DONT take your tips, and it gets nice and busy! I made $160 in 10 hours on Saturday vs the $65 I made on doordash working 12 hours on a holiday! It can be okay side money on the weekends but do not do this full time! You will put more gas in then the money you make and it’s just not worth it y’all..
DEALWIT - It’s Great But
Some restaurants seal the customers ordered bags and therefore we as dashers are unable to see what’s in the bag and also some orders at some restaurants it doesn’t even show us dashers on the app what exactly was ordered so it only shows the number of items ordered but not the specifics and if the orders are incorrect it goes against us as a dasher when the restaurants seal the bags before we are even able to check to see if the order is correct or if it doesn’t show us on the app exactly what a customer has ordered but only shows us the number of items ordered there’s now way of us possibly knowing what was ordered but yet it goes against us if the order ends up incorrect in these situations. In situations like these it is totally unfair for us to be marked as getting an order incorrect when the bags are sealed by the restaurants to where we can not check it or it doesn’t even show us on the app exactly what was ordered in some cases as well. It’s one thing if we literally make a mistake and get the order wrong but if it is the merchants fault or the apps fault that it doesn’t show us exactly what was ordered how are we supposed to know if it is correct or not.
EHA4 - Latest Update For Base Pay
Recently, Doordash updated their base pay for depending on the number of miles you have to drive to deliver the order. Before the update, the base pay for an order that was less than 7 miles away was $3 per order and for orders more than 7 miles away was $3.50. Now the base pay for an order shorter than 7 miles is $2.25 and a base pay for an order more than 7 miles is $4.50. Personally, I don’t believe it was a good thing to add to the app because most of the time, how much you make for an order depends on how well a person tips you. Usually a customer will tip between 2-6 dollars and sometimes you’ll get lucky and receive a 7-10 dollar tip. Since the update, it seems like i’ve only been getting orders that are $4.25-$6.25 and sometimes $7.25. I’m also having to drive 4+ miles for an order that is only worth $4.25 and that’s the only order i’m doing since i was sent another order to do at the same time. And if I have to drive 7-10 miles to do an order, I don’t think $1 dollar more for the order is worth the drive because it ends up taking 20-30 minutes to do the order depending on the wait time at the restaurant. I thought the way base pay was set up before the update was so much better than it is right now.
Disgruntled Contractor - Like paying for gas to work a minimum wage job
I’ve worked doordash for about 6 months now, in busy city areas and rural. Both areas have the same thing in common: you are paid the lowest amount that the company can get away with. It’s common to see strings of deliveries that offer less than $5 for deliveries that take more than 30 minutes to complete. On top of that, you are penalized with a low acceptance rate that could lead to losing the ability to drive for doordash, even with the risk of fraud for doing so. I thought that the company was taking out money for taxes, but they take out ZERO. Luckily the app everlance had my back to lower the cost of taxes at the end of the year. All in all, if you’re looking to wait in parking lots under their elusive “hot spots,” you’ll see your day burning away as you’re paid pennies on the dollar where any other delivery company would pay double or even triple the rates. Now I only use doordash as a fallback if companies like grubhub or uber eats are having difficulties that day. That would be the only way I recommend doordash. Sign up for other companies that actually respect their drivers, and then doordash as a last resort after all other options. In my experience it is near impossible to work full time with this job unless you’re crazy enough to work in a city. Incredibly disappointing company. Wouldn’t even recommend it to customers unless they have no other options for delivery companies.
Absolutelynoooot - Worst food delivery company to work for
They constantly send orders while dash is paused. Causing my rate to drop in lower 40s. Which equals door dash low balling your pay. I’ve asked them several times, since April of last year, to fix the issue and reset my rate back to 97%. All they do is lie, make excuses about it. They make you to troubleshoot even after your issues have been “escalated”. They are honestly scammers and they will blame everyone (including the type of phone you have) but themselves. Since my issues have been occurring, I’ve contacted support countless times, had my issues escalated several times, had 2 NEW phones. But still no solution to my problem. They are nuts to think that I’m going to deliver something that is 18miles away for literally $4. It’s really comical! I’ve been door dashing for years. Clearly this company is trying to get some of their employees to drop. But as their “support team” continues to be unsupportive and play dumb about my account issues. I’ll be taking all of my proof (that I’ve submitted to their team many times) and sending it to the ceo along with court papers for the lies on their end and the refusal to adjust my account. I’ll continue to work for Uber Eats. Because Door Dash no longer cares about their employees. Why would I ever continue to work for a company that blames the people that make them money for THEIR intentional system issues. Ridiculous
Cawfeepirate - Acceptance Rate
I love the app but the only problem i have with doordash is the aaceptance rating. I feel forced to accept orders that are not paying tilps and ive tried to think positive and hope, ok, maybe once i deliver the order, the customer will tip and that is just not been the case. I dont know if the customer doordash app isnt giving them a way to go back and tip or they just flat out had no intention on tipping. I know from my personal experience as a doordash customer, once i placed my order, i wasnt able to tip in the app even tho it claims you can. All i got the time i tried it, was a summary of my order and no way to tip the person. So with all of that said, i really wish on the doordash driver app, orders offered without some amount of tip wouldnt be counted against the drivers acceptance rate. I had to take orders that were 6 miles away from the restrauant and out of range to find order, down washboard dirt road that is rough on suspension and front end alignment, only to get paid $2.50 doordash base pay and NO TIP. 🤬. Its more than just gas that the driver burns out to deliver these items. Its also tires, wear and tear on our personnal vehicels and our time. All of that and to get a drop in score because i dont want to deliver to someone who lives not close to the restrauant and wont tip. 🤬
Flippity floppity flue - It works, but not reliably.
The dasher app does what it absolutely must do for a dasher to do their job, but it’s glitchy. The mapping system recommends going the wrong way down one way streets and to drive on the wrong side of a divided street. It’s frozen several times during deliveries, which forces me to restart my phone to reset the app. It’s also gotten stuck in a loop of asking me to verify the age of a customer who was receiving some alcohol. I would enter the information and press submit, then it would ask me to verify the age again. Any time the app freezes or loops, you have to call a help center to get the delivery status force changed. But, the option to call that center is not given in app. I had to find the phone number online and then save it my phone book for future issues. Every time something like this happens, it wastes your time and delays getting another delivery request. Lately, it’s also been having trouble recognizing when you’re near a pickup point. Thankfully, the programmers thought about that one and made possible for the dasher to change status to pickup even if the app doesn’t recognize that you have arrived at the merchant location. There are some other problems, but this covers the ones I’ve been getting most frequently.
For my money though, it’s still better than driving people around. I won’t mention any company names.
MrAdrianEH - Debut and Farewell. Be careful with this people
As a driver I just had the worst experience with this Doordash people. Today I got my first request, everything was ok with it and showing on the earnings section. Around 5 minutes later I had my second request. Everything was ok until after the delivery was completed, I noticed that the second order earnings were not showing on the earnings section. I decided to wait and see if the earnings for the second request were showing later. After about an hour later I checked but the earning for the second order were still missing. I decided to call support. I choose the Spanish speaking agent option but on a discriminatory action the Doordash people don't have 24 hours support for the Spanish speaking drivers. Support 24/7 is only available for English speaking people very discriminatory indeed. After looking everywhere the agent came back to me saying that due to technical issues my second order was not showing on the earnings section and that It was going to take some time to be included. Definitely they do this with all the intention of keeping the money that belongs to the driver. If for any reason the driver doesn’t notice that Doordash is keeping for them the money that drivers honestly earns, well then Doordash wins!!!. Definitely I’m not working for Doordash to keep the money. If they keep from a driver $5 here and $5 there...
Zionlexis - Important
you should pay 16 dollars per hour plus + additional tips added to the hour of work this is not a delivery business it is that the exit of the perimeter of one mile must be invoiced for the additional transportation cost to what it does not even have food or Mileage or any food for the employee when working. I believe that services to Dashers should be improved, why expose the car for a company service that generates millions and moves within Wallstret, it is a shame to say that what is earned is a pittance for each person, I think it is an abuse send a Dasher 30 minutes away from your order zone 30 minutes back for just a pittance of order. In all honesty, the food chains bill millions in wallstret and if people pay for food, they pay salaries along with tips, it is work because they spend 30 dollars a day for gasoline, it is a sum of 600 dollars only in gasoline that you are going to have left for you as a worker here. My phone fell while working and they don't want to fix it. It's a complete irregularity in this job to have a phone and it breaks while working, and that's just because the company doesn't have insurance to take responsibility for your work. i hope all dashers support my opinion why now my phone doesn't work to work with the additional app to spend gas now i need to get a phone that is not really good to work with a company that is multimillion dollar
Dweller826 - “Support” lol
I started this as a filler before my actual job starts, you are definitely dependent on tips to make ends meet, they would repeated push $2-3 order for you to drive 4-8 miles, my question is, would people even start their car, drive for that far to pick up that amount on the ground? On top of the driving, you have to park, wait in restaurant and navigate some labyrinth of the apartment layout to drop it off, it’s an insult when they push that to you as an “independent contractor”.
And guess what “support” are mostly hot garbage, you might get connected with a nicer agent, but do you have to time to sit and chat with them when they are just trying to get you offline as fast as possible? I only chatted with them 4 time and I got hung up before giving any help once, I was told they will process half pay after customer canceled, then they texted me I won’t get paid because 15 mins wasn’t considered assigned long enough, and then they will just lie saying they can’t do anything to remove a low rating because customers didn’t leave instruction as where to leave her order among the 10 entrance to the hospital after I texted and waited for 5 mins even though I have seen it get rectify in other dashers case.
And as I read some of the more recent reviews, I also suspect if they hire clicker farm to boost their review here.
“Corporate greed, corporate greed never change”
GS Cookie Mom - Support team needs better training
Bottom line I have been getting direct deposit since the start. Now there are concerns and info missing from my banking acct? REALLY? It has taking me 3 different support chatting (since 8:54 am until now 10:29 am ) and still waiting for ESCATING TEAM to call me. The worse part is that I am assuming there is no record of my calls and concerns, because every time I have to chatt about WHERE IS MY WKLY MONEY issue! The first person said that after speaking to his supervisor I need to be transferred to ESCALATING TEAM then he ended my session. The second person said someone will call me within5-10 mins (Still waiting) now the third person asked to tell her my concerns so that she can bring it up to her supervisor (after chatting for 20 mins about my concerns) now I constantly said I need escalation team to call me not a supervisor but here I am 33 mins later on hold in chat while a “supervisor “ is available when in reality I need someone in account payable to call me and tell me what the issue with my banking account is after I’ve been getting direct deposit with no issues... I am still waiting since 9:59 am it is now 10:40 and still waiting but I am so MAD I am just going to end the session myself because we all know the support here is not at its greatest .... well the agent ended the session before I did. Wasted another hr and my issues not resolved so I have no idea why they are holding my money...
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Not a happy dasher 🙁 - Continuously receiving activation for redcard
In Australia dashers do not need red cards according to the Doordash website. However, there is this constant interruption I have with this window popping up in my app to activate it. I don’t know how many times they need to hear it.
Tonight, I spoke to 5 different people about the same thing & each one passed me on to the next support person which wasn’t helping.
It’s very very frustrating because no-one has the authority to fix it. This last fiasco cost me a whole nights work.
Support needs to be better trained to handle any immediate disruption that arises.
Doordash also needs the chat more accessible for dashers whether they are on a live order or not.
Life is busy & we are all busy. The biggest thing I’ve found that Doordash is they don’t respond to emails.
If they send an automated email saying they will respond within the next day or two then they should stick by that.
Jjjjaazzhhhyy - Not good enough for use
I was to think that with the popularity of DOOR DASH, that Dasha app would be really good, but unfortunately it isn’t. First of all I would like to have the opportunity to choose whether I would like to do two deliveries or one delivery in one go, instead I’m forced to take to otherwise have a bad rating if I don’t accept it. I personally don’t like to do two orders because half the time I’m waiting for the second order to be prepared while the first one sitting in my car getting cold. And the price for 2 doesn’t add up to 1 order so getting ripped off… Also having problems with arriving to restaurant when the Order is half an hour off being ready I have to waste half an hour of my time waiting when I could be doing other deliveries I think there should be some sort of time put on there for when the order needs to be picked up closer to when it will be ready. The other problem I have encountered is the maps with the app it doesn’t collaborate with the real addresses, on multiple occasions I have gone to a restaurant with the address that DOOR DASH gave me and it’s completely wrong causing me to have issues and delay in people‘s food. Definitely needs more work!
Palvai reddy1119 - Worst application i have ever seen
The worst business stratagey doordash is literally favour to merchants. There is no time management, merchants will delay the delivery for 25 minutes but driver will get assigned that delivery at the same time with merchant if the drive arrive early merchants will shout on the drivers and make them wait if we wait too long our rating will get affected. Fairs are really very bad. Driver should have freedom to decile order if it is not worthy to him, declining order should not effect driver acceptance rate it should be affected when the dasher decline 2 to 3 orders continues. Rating should change 0.05 per rating decreasing or increasing should be in the same value. Order should assigned to dasher according to the merchants acceptance and delay time. Better change the customer service to some other those who can understand better English. It’s taking lot of time with customer care once we call to customer care for any issue it takes atleast 30 minutes time waste to make them understand worst customer service. App works really worst some times it shows jason objects as a developer i know the issue what ever the error it should not display on the app. Merchants are really frustrated with doordash and showing that frustration on dashers by insulting them and asking them to do what they want.
Neksksank - Too many dashers in one are
You guys have advertised your business soo badly. The first 6 weeks of working was great was really busy peak times were great. But now I can’t even make $50. Peak times are like nonexistent and it’s just a joke you have allowed too many people in the one area to sign up and now the drivers that have been doing it for weeks are now missing out and can’t make the income they used to off it. Why would you allow so many people to sign up to be delivery drivers when there isn’t enough deliveries for people to make decent money. For me this has been a big help as I am in lockdown and don’t receive government assistance. You really should’ve though of this better because now I’m looking for another way probably go to Uber eats. Not to mention the time I would have to wait sometimes for and order up to 40 min I’ve waited to pick up and order also gotten orders that were due to be picked up 10 min prior to me accepting. And then being sent 20 min to drop off an order and only being paid $12 for it. Your company is a joke!! And you will lose a lot of staff for this!!
Reda75xx - Bugs
I’ve been working 9months for doordash. That’s the first time ever I rate an app but that’s my last hope to get my problem solved.
When I try to put my phone number on the app it says that it’s not a valid number in my country (which it is). Everytime I arrive at the customer’s adress and I have to call him I have to ask the customer service to telle the customer that I’m downstairs because my number is not associated to my account ...
It makes me lose so much time... The customer service is so slow even through the live chat sometimes they don’t understand simple things such as « can u please call the customer for me and tell him I’m downstairs my phone number is not associated and I can’t do it myself ». They reply sometimes after 3min « what’s your name ? » or « what order » as if they couldn’t know it 😭
The app never makes any song when u have a new delivery and you’re on the phone and it affects your acceptance rate. I have received that if my acceptance rate reaches 50% my account will be desactivated.
Some buttons are impossible to touch reach despite that I have an iPhone X it’s like if the app si not suitable. For example I can’t click on « impossible to find the customer » which is a very important one.
So many times the restaurant didn’t know that they had a delivery and you are the one who tell them by coming at the restaurant. So they start the delivery only after u coming ...
Please increase your budget for the IT and the customer service
Neel1278 - Worst support ever
I don’t usually rate any app but this I feel like I had enough with this that’s why I don’t want anyone else to go through this.
THE TERRIBLE SUPPORT EVER. They will promise to resolve the issue within the time limit e.g 24 hour but never get back to you even after 24 days and If you try contacting them then they will try their best to ruin your day. They don’t have any training whatsoever for how to actually resolve the issue they will always share some random faqs email or link without even listening or understanding the problem. On the top of that they will end a long waited call or live chat at any random point in the middle of the conversation. NO CUSTOMER SERVICE EVER.
Secondly the app or the so called “system” is full of bug. It sometimes allocate you the job and won’t show up in the app to accept it and when you missed the opportunity it will affect your rating and you will get even less orders like 2 orders in the 12 hours shift. Or sometimes it will show you that the address of pickup or drop off is nearby hence the fare would be less but then out of no where address gets change which will be 6-8 kms away from the original location but you still get paid the initially offered fare.
Other than that app crashes while accepting orders, if the order is delayed by the restaurant then it will also affect the dasher rating, and so on I would say save yourself some real trouble by staying away from being dasher.
Lkhij - Not worthy
I have scheduled my dash today for 1 hours but something is glitchy on app so i just do the relaunch the app and they show me is my schedule is ended . I talk with agents they said that it will never happen again . And after that i have scheduled my dash for 2:00pm to 9 pm and i got the message from their side is “ Hey Happy! You've scheduled yourself to start dashing in 30 minutes!”
And again when i have tried to dash again so that time I am little far from my dashing location and go to that location again the application glitches and here I tried as per their statements on first time after saying sorry for issue they said to if you will have any problems like this uninstall and reinstall it but 5 march 2022 I have wasted my half of the day. So , please don’t think that doordash is helpful for extra money. I have very bad experience and dissatisfied with doordash. I am here giving them one star for my previous deliveries. Please, Don’t do this things because we are not happy. VERY DISSATISFIED CUSTOMER.
NoobwithprimeR9 - Address, talk to customer sometimes after delivery
Some of the address are hidden , recently I had an order after taking it to the address or what I thought, I couldn’t find the address because it was this place I had never been. After calls and taking ti the customer Which didn’t help I ended up wasting my time looking for the address which also was later on put has late on my rating. Can dd please make this easier for the drivers. I also got 1 star rating out 5 because of that and it was even my fault. Keep in my I was taking to the customer this all time, forward to few hours am seeing my rating go down and before this I had 5 now am below that. My complaint is to talk/text customer who have given you the low rating cuz sometimes is not even the driver fault. And I also want the DoorDash to send the drivers who give rating/who’s food did u deliver that gave you the rating. In my opinion I think it will help the drivers knowing what they did wrong and how to improve.
Manoj454 - Not a driver friendly application
Today I started to deliver an order which is 8km from the restaurant. I went to the delivery location showing in the maps(In app) where I couldn’t find the address and called the customer, then customer told me I am very far away from their location. I have double checked the address in the app which doesn’t have an house number due to which app took me to a different location. I have travelled a total 16kms to deliver one single order. I have reached support regarding the same they 0% interest in neither solving the issue. Finally, the worst part of this is app tracks the time perfectly and raise a contract violation alert immediately. The least I would expect is to train your support team to get as much data as they can to replicate the issue and find the root cause and avoid future instances rather than blaming it on drivers and deactivating their accounts.
S_bash - Lack of support for the new registrations to activate account
I downloaded the app because I found multiple advertisement on social media saying that they have available space for new riders to join. It’s been 2 weeks since I downloaded the app, there is no place to upload the relevant documents and no contact telephone line to talk about account activation either. When I contact support via chat, all they saying is that their escalate team will contact us through email regarding account activation. But I contacted them 3 times via chat. But no one from escalate team contacted me throughout last 2 weeks.
If they cannot handle new riders or they do not have space for new riders please STOP advertising on social media saying there is available space for new riders. STOP misdirecting people please. Hope someone from management sees this and act upon this matter without playing with people’s time.
Rupinder Sonu - Not happy at all
I spoke to door dash now many times. 29th April already review here got same issue doordash app will not open straight away when I receive notification that I got delivery from kfc etc. first it will be blank white page then circle then window pops up saying my welcome kit is getting ready and will be shipped in 2-3 days. It’s been over a month so annoying I can’t accept delivery and door dash won’t do any thing about this. On top it effect my Acceptance rate it’s totally not my fault. Wake up door dash
My back is sour - Confirm bank details (ID)
I had the issue off confirm my ID to receive payment for several days. I had to call the line for delivery's (phone number) and they couldn’t figure out what the issue was after explain my issue several times. I think it was an IOS problem Becouse when I used my mums phone (Samsung) it worked. I think it’s a bug. Other then that. I’ve really enjoyed the delivery’s and the work.
Other issue is the time should be a little more realistic for those on a bike instead of car. Not all off us have super powered legs and push ourself up hills with super speed.
Mevcan5669 - navigate to google maps
I am using an apple phone while doing my delivery for DoorDash. I have set up my navigation program to not to go through toll and saved in to my phone. But when I get a order from DoorDash and click directions and when it goes on to google maps to direct me it cancel all the settings I do and just takes me through every road. Is there a problem with DoorDash app?
UID:1774370 - Doordash vs Ubereat vs Menulog Personal experience
1. Highest base pay
2. Suitable map adoption
1. Worst time management system among the three- you could wasted 40 minutes on one order using DoorDash. However, for Menulog you get delay compensation. Ubereats has the best time track system, you rarely wait for Ubereats order
2. Stupid zone system - I don’t who designed the zone system of the DoorDash, the zone system of the DoorDash is based on the starting point not the destination, which means you may travel to a place that is 10-20 minutes away from your starting point. As a result, you will need to drive back to your zone to receive orders.
3. Not many DoorDash restaurant partners - you only get orders during peak hours. Probably 10 orders pay day. However, you could get 30-40 Ubereats orders per day.
4. Lowest hourly pay, although the base pay is good, but you will waste at least 5-10 minutes on each orders you received from DoorDash dues their terrible time management system.
Conclusion: Not recommended
Leena viradiya - Not easy to use
Dasher is good app for make good money in short time.
But There are bugs in this app I have seen. When schedule time start and I ALREADY sign in, I get text message notification after 15 minutes every time that “you scheduled yourself to start dashing 15min ago. Your dash will automatically end if you don't sign in soon!”
We have to check frequently “Dash now” in enable or not because There is no any notification and sound for this.
When schedule time starts, There is no any changes in app, as well as we don’t do ‘Dash now’, so what should I do next?.
So these is not user friendly. Need improvement.
Trepidations - Frequent crashes and glitches
Four weeks after starting and numerous contacts to Support I am still getting a pop-up saying my hot bag is on the way… Takes more than 30 seconds to load the app as a consequence
Five Star rating system DoorDash uses is culturally inappropriate in Australia… The only good score a customer can leave is five stars for stars is a very bad score -if all customers gave you four stars (80%) you would lose your job at DoorDash … not many people in Australia like giving out 100%Zero or no rating is a better score thanFour stars
Ms G~ - Dash Now, location matters!
The Dash Now times and schedules are totally dependent on orders coming in from the area you’re working from. If you’re working in a regional area you won’t get that many job opportunities, anytime, any day. Your location determines how often you can dash. If you’re in a big city with a large population, great, you’ll always have jobs but not in small town or a regional area. In regional areas you’ll be lucky to get jobs even at peak times, especially if there are too many dash drivers around in those times. Location matters!
Van s 1986 - restaurant is closed
1 — yesterday i went to pick up food from Macdonals then they said to me we currently not doing dordash orders so i canceled this order and i chose closed restaurant from the reason menu i didn’t get money fore that waste of time and fuel after 3 order same think happened with hangry jacks . today i got same thing with 2 other restaurants . uber eats is better app it never happened like this to me .
2– i was going to drop food to customer the traffic was heavy after i arrived late 20min then dropped off i received contact violation on my app witch wasn’t my fault unlike uber instead of giving contact violation it pay delay and waiting fee .
Junevs - Bug in the app
the app can only authorize new riders when the model of a scooter or car is informed in the registration, if registered as a motorcycle the rider will never be able to start working, as the app will never release schedule for the rider.
chat support is bad at work and can't change this information for the rider.
if you have this problem, make a new registration with another phone number and inform vehicle model scooter.
Jreutlinger - Worst App to use as a driver
I use menulog Uber and Doordash. But the Doordash app is the worst of them all. I don’t even know where to start. Firstly if you get a trip you not seeing the route. It’s so zoomed in you see someone’s backyard that’s it. Till you stop and zoom out the timer is run to zero and you missed it. Then there are the notifications. They are non existent. They rely on the messaging app but if you have a spam filter it won’t happen. Also the whole interface is so fiddly it is impossible to use, if you want to pause your dash it takes you ages. With gloves it is impossible. If I could give it 0 stars I would. It is very frustrating.
Helloworld_101 - The app has too many glitches
I have been asking the support agents to help me schedule a dash (which I was able to do so myself all the time). There are no available time slots for any of the days anymore! The ones that were showing yesterday are not even there for any of the days. Not even the peak times. DoorDash System is honestly a glitch itself and doesn’t even want to understand the issues of the dashers. All they tell you about is to do troubleshooting steps which we keep on doing but still nothing is working anymore. Honestly it not worth it anymore. And all the favour goes to the top dashers and merchants.
Avi0060 - Issue with App
Me and my friend both on same ISP were checking the busy zones, my app did not had any busy zone however, my friends app was showing multiple busy zone!
He had more shifts available in comparison to my dasher app?
What the heck?
So, looks like you distinct between bike riders and car riders, right?
I’ve already raised a ticket and haven’t got any response yet!
Worst part when you’ve to wait for restaurant to prepare order for, it literally takes ages sometimes and you don’t get paid for waiting). Seriously, guys?
Troubleshooting: I tried closing the app and reopened (still the same)
* we both changed the internet connection from wifi to mobile network (still the same)
* we both close the app and reopened (still same)
Misb alee - Worst food delivery app
This app has got tons of glitches and no ones ready to fix them. At this platform its hard to believe how it’s being ignored and the riders are taken for granted. Even after dozens of requests to address the issue, the team seems to turn a blind eye to it.
Ava Such - Doesn’t Work
Honestly, DoorDash is very popular where I work and I thought that it would be easy to use and apply for…
The application part was no problem and I got an email and within 15 minutes of replying, so I downloaded the app and then was faced with the problem of “Login Error”
So like any normal human would do I searched up the error problem and apparently i’m not the only person, but they seem to uninstall and/or clear cache, restart the phone. Ive done all of these options!! and nothing has worked the app wont even let me go login without there being a problem!
Vivid_one - App not well considered for Aus dashers
There’s an ongoing pop up for setting up red card when you are trying to schedule a shift. Red card is not even required for Australians.
Basically, you can’t schedule anything to work and it was a waste of time to go through all that lengthy process. Customer support doesn’t even seem to understand the basics of the problems users go through. They are sending the default answers.
I wasted 2 hours of my time to go through the signup process but couldn’t work at all.
Was this app even tested before rolling out to the users??
Hatedashing - Prepare to lose time and money
A dasher with 200+ within a month and I lost count how many orders disappeared or cancelled by themselves while I’m already at the merchant. Ring DoorDash and they will always say they have no idea what happened and can’t see what went wrong. If you are lucky they will compensate you $4 for your efforts. And as other reviews say, they favour the merchant and the dashers are always the scapegoat for all orders that are late. Especially big franchises like McDonald’s, they really hate delivery drivers and won’t give our orders till last. Most of the time I have at minimum 15mins wait at McDonald’s.
Mytz12@123 - Doordash
They exploit you for your time . First of all you have to wait for an order for close to half an hour to get ready. If you choose to reject the order , you get a bad completion rate and if you don’t , you get a bad rating . After all the effort , you make close to nothing for that hour .
Secondly , when your dash is about to end , they throw you to a far off place so that you can’t enter your zone before being time out . Its the last option to do doordash otherwise it’s nothing but an exploitation .
Tareeekh - Disgusting app
Doordash is the worst app to download. The delivery time is very less and drivers often take risk by driving fast to deliver the order which may cause accidents. Doordash continuously forces you to complete the delivery. My account got blocked and I still don’t know the reason. I had 30 dollars in my account which I could not cash-out.
Avoid using the app. The customers receive the order and still complain that they never received the food. This app is a real chaos and should be avoided by the drivers. Rather use Uber or Menulog as they have better interface and are driver friendly.
Thane136377875) - Worst app ever made
Fix! YOUR! APP! You make it so difficult for people to do an order I’ve only recently just started and already have so many issues after I’ve finished my dash the whole app will freeze and they only way to get out of it is to close the app and just recently collected a order and got stuck waiting for the app to start working as it had logged me out and wouldn’t let me log in to see the address and don’t even get me started on how some trips arnt even worth doing start paying us more for your trips it’s not worth it when fuel is $2 a litre
Shazaj86 - Unable to dash in other areas than Melbourne CBD
I live in Sunbury and use an ebike, but I am unable to get any shifts in the area. Every week I check constantly and only get Melbourne CBD with any available shifts. DoorDash need to fix this. If we can dash anywhere as states on about part below before downloading the app on App Store, this statement is incorrect as we chat dash anywhere at anytime as I have starting point as Sunbury but only get available shifts for Melbourne CBD. No other area appears for shifts.
Cookies3351 - Not even allowed to sign up
I had first tried to sign up and realised I didn’t have all the info to sign up, which is completely fine.
I’ll just continue signing in later, or have to sign in again, right?
Nope. If I try to sign up, I’m forcefully redirected to continue signing up from when I did before. That would be fine if it didn’t also tell me that my phone number and email is already in use…
Yet I never even finished signing up!!!
So there isn’t a possible way for me to use my own email and phone number to finish signing up. Why?????
Cd jn - Worst payment and customer service
1. Even for merchants mistakes also delivery drivers get the contract violations, if I call to the customer service and they they can’t do anything from there side.
2. When I got order 2.5 kms 7.99$ with including 3$ surge. When I try to deliver that order actual delivery was 8.9 kms. If ask the customer service they said they can’t edit the price of the delivery.
3. I went to the pickup location 8.6 kms. Due some issues restaurant not doing doordash. So I contacted the customer support they said all good order was canceled you will get half amount. Actually delivery address is 0.3 kms from restaurant. I ask the customer service people half amount is not worth it so please give me some more. Because pick up is 8.6 kms drop up is 0.3 kms. Customer service person said they can’t do anything from there side.
I have a screenshot proofs also.
Bhalu05 - Laidback Dasher service
If only there was an option of 0 stars, I would have given it a 0. I was having trouble with my payment from door-dash, has to be a bug which is not getting sorted as I can see a number of similar issues. I tried getting in touch with the support team and all I got was “the issue has been escalated, our team will get in touch with you in 24 hours”.. those 24 hours became days, then weeks…and now I’m am fed up because I have been getting in touch with the support team every single day and they are coming up with the so called “solution” of escalating the issue. The escalation team never gets in touch with you.
I would say don’t waste your time on becoming a Dasher, try some other food delivery company.
For the record, I haven’t been payed yet. Never going to use dasher again.
I hope someone from the management goes through this.
Birwalajay - Account activation
I’ve called to doordash for thousand times for my doordash account activation but I don’t know what they are doing when i call them they keep on talking sometime they say i need your name and then after few minutes they ask for email then they ask for last name and then again they’ll ask email then they will say that you need to restart your mobile this is so irritating after asking name and email for plenty of times then they reply that you need to restart your phone they don’t even know how to help or what point the dasher is telling to fix
Hayerdeep - Few things to consider
Good app but not getting much orders and under pay as compare to other applications. Also no penalty for restaurants who delayed the order even they don't get order properly.. so long hours wait.. it should be according to time.. who ordered first get first.. but there is no such rule so unwanted delay is drawback. I think there are few things to consider to make this app competitive with others..
Arju001 - Worst delivery service with zero customer service
I have been trying to get my account activated from 7 months.I have took crime check for 35$ and all docs I have submitted 6 months before only. Till date I have been asking to customer service people to activate my account .I have the proof emails with me. They don’t even bother and my friends who drive tells worst customer support experience they receiving from door dash group. I have 20-30 reference mail I got for my complaints with no answers till date. I’m so frustrated.
Rahul Thumma - Worst Support , Time Wastage, Worst Services from Restaurants
I don’t why the support team gives the same answer that we will fix and the same repeats again and again . Although we get one delivery in peak time . There will be a lot of time wastage in between the deliveries at Restaurants they start cooking food after the driver arrives . They restaurants reply that we got 25mins left to give you order but the time to pickup from restaurant for driver is 1min . There is huge problem with this app. They also don’t pay for the delays or waiting time . Final verdict is worst responses all the way. More time wastage
I btec - Horrible timing
Almost 100% of the time when the driver arrives the merchants has not even started!!..forcing the driver to wait for long periods because the merchant dose not know there was a doordash order up. Your app must alert the merchant that there is an order in and should give the merchant some time to put the order together before even calling the driver!!…time is $$ and we (as the driver) spend more time waiting then delivering, not really dashing at all its too slow and inefficient.
Bijayadhs - Need to improve user experience to drivers
How could a driver can pickup the order while driving. DoorDash says to come near hotspot to get order and the 40 sec interval time can’t asset driver to confirm in locked mode phone. DD need to give order roll on last drop off. And Screen lock while driving need to change. Otherwise good app. Thank you.
JayPrajapati1001 - Dasher pay
I had got today delivery of KFC in oakLeigh melbourne at 10 55 am. They told me to pick up order by 11 10 ! I already reached there at given time and now manager of KFC told me that they are only getting orders when driver arrives and they don’t even started to cook. Finally after really long I got delivery at 11 40 am !!! With no extra wait time pay ! This is how they provide pay to there dashers by just misusing everything ! No clarification between dasher and restaurant ever provided ! And that’s how the rating goes down of dashers !
Rajitha 2 - Red roster delivery
Had to wait more than 46 minutes at Red roaster. Terrible service Since I’ve got two orders at same time got delayed delivering fist one and it took 30 minutes to deliver first order since I had to wait 15 minutes for the second order at KFC
Sindhu Priya Penakalapati - App issues
My app is not showing any available schedules since last one week, but I am receiving the notifications as very busy.. It’s usually very busy in the evenings.
When ever I try calling them to fix this issue, they are always saying the same answer that there is no issues with app. I am tired of calling them
There is always too much delays especially at KFC. No one values our time. They just live on our time and hard work. Especially on rainy days, I feel so bad to Dash.
Adfhh vxc. nbfcv - No help for dashers at all
I waited at restaurant long than 30 min I didn’t got any compensation for that . I talked to the customer support services she said thati should ask them if this delivery would ne eligible for long wait compensation
Next day i asked through support help and they said I already issued the compensation for the delivery but after hours I checked ghere was nothing.. I contact dasher support again and they said you not eligible for compensation
We wait hours at restaurant and get back nothing
Worst delivery option ever
Bansalkumar - Worst business strategy
I was doordash driver. I did all deliveries genuinely. But some customers after received their order. They deliberately complain to doordash that they did not receive their food although they received it. On this reason doordash has deactivated my account. Worst😡
MizBek - Where’s the exact location of drop off
Would be amazing for the Dasher to see an exact drop off address on the order before accepting, rather then a location on a map. Some Dashers would prefer not to go to “certain areas” and have a choice.
Chun Chung LAW - Cannot Dash
The available time slots were only at between 00:00 and 00:30. However, I was not available to dash at other time. This week when I wanted to dash, it told me to schedule that only available time slots. When I tried to click on that schedule, I was not able to schedule because that time slots were not available. Also I was not able to change the time slots to the time I wanted or I was available to dash.
JADELEESON - Very misleading app
After 2 weeks of being a dasher, I found it good that when a job come through, it tells you the total kilometres for the job.
But today I found that it doesn’t actually give you the kilometers that I NEED TO TRAVEL TO THE PICKUP.
It only gives you the kilometers for the actual job, not TOTAL KILOMETERS from where you are when you accept the job.
Very misleading and definitely not worth the pay they give you if you take that into consideration.
Jaahanpreet kaur - Pick up at restaurant
I just want you to assign an order first to restaurant and then 10-15 minutes after to us. Because now the order is assigned simultaneously to dasher and restaurant but in this case they will took long to prepare the food and we have to wait long. So please assign the us the order 10-15 minutes later than the restaurant. So that we don’t have to wait long.
Khuram ali khan - The worse among all
Door don’t recommend DoorDash at all for dashers, if you want to do the food delivery, please hose some other option. I’m the victim of doordash. These restaurants will make you wait for hours and when you try to get dash help, they will simply ask you to cancel the order and there will be no money for you, but door dash is very good at threatening you. If you are late for any reason for 10 minutes, doordash will put an inquiry on you right away.
SAY NO TO DOOR DASH
Ali Neymar da santos - Frustrating
I started dashing 2-3 months ago and since day one this notification pops up on my screen when I open the app saying my welcome kit is being prepared. I kept ignoring and it had a cross where I can get rid of the notifications on my screen. But today I can’t get rid of that from my screen so I can start dashing and these guys aren’t even helpful to help so I can go on the road to make money instead they make you wait for their emails.
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Vmej77 - Needs to be fixed
Dasher is not letting you give a reason for why you are declining an order. Very annoying. Poor development.
Dashingdreams - Confusing.
I like the work. But it’s a pain that you can’t lock a delivery in. MAAAAAANY times tonight. I would drive to a hotel spot’ and by the time I got there it was taken by someone else. So I’d drive back across town to another ‘hotspot’ and it was gone too.
Felsandric - Maps review and other problems.
Customer service is horrible. They don’t understand dasher’s point of view. Go to restaurant as I accept dash but their apps have problems so I have to go 45 mins away to customers address to get it resolved so I can go to next delivery. Even in help don’t get option after accepting it I assign the delivery. Chat reps are always not available. Last thing false advertising. They say you can see restaurant map in pin
Point and customer address area pin point. After accepting the delivery then you can see restaurant address and once you at restaurant you can see customer address not when accepting the delivery. On app . Please fix this so dashers can make educated decision.
Dagamastet - Coupled Deliveries
Couple deliveries are too far from each other.
DanosJeep - Not bad
It’s not the worst company to deliver for but they certainly don’t pay enough to send you 15-20 km away from the restaurant. If it was in the same area as you started your doing ok because they send deliveries once inside the original scheduled areas but once you go outside the area you need to return to the original area to be sent more deliveries.
Poudelz - Worst app
I dont how they advertise 18-22$/hr. I earn about 10-15$/hr. Base pay thing is ridiculous. I drive more than 15 km to earn 5$ which take about30 min to pick up and drop.
Devin RS - Terrible
You make about 4$ in 45 minutes if there’s no tip and subtract gas charges you make around 2$z not worth your time at all. The food is never ready to be picked up when it’s supposed to be and you end up having to wait 20-30 minutes in the restaurant until it’s ready.
Ruaman - Notifications don’t work
Most of time the notification doesn’t work unless you have the app running in the foreground. Even then, there would be pop-ups but no sound.
The failure to notify made me miss a lot of deliveries, thus reducing earning opportunities, at the same time, reducing my order acceptance rating. :(
Shaha113 - Buggy app
After updating new version.. I am unable to decinle orders .. unable to unassign.. it shows black screen. Already raised concern to support team with screenshots but they l sent me an email with basic troubleshooting .. lol
Dallasf15151515 - unable to edit dashes
every single time i try to change my dash it says failed i have it booked from 7am till 12am and i’m unable to change it to 2pm till 12am this should not be a problem because i have it booked it’s not like i’m trying to change it to 6am or extend it till 4
the doordash support blamed me for the problem and said there’s nothing they can do because they don’t know what times are available like!! and the pay sucks not worth it
Vanchithanam - Jose
It’s seems doesn’t worth doing door dash as pick up drop off locations are far and very little money
Reviewsfrom redz - Pay Rate
I appreciate the dashes however for the distance and the gas I believe the dash/delivery rate for each dash should significantly consider the distance , time, massive construction in particular areas and other obstacles. I trust the rates will increase overtime but so far it hasn’t… I will keep the faith and continue to dash, thanks for the opportunities.
Raj8143 - Not worth at all
Doordash will give promotions , but what is the whole point of giving them if we are not getting orders . Being a top dasher . I got 2 orders in 6 hours . Made $1.50 per hour . I never expected that this is what it look like as a dasher with doordash . It shows busy and peak pays . I wish atleast, show us it’s not busy . We won’t waste our time going out .
Lil.fappy - Spend more money in gas
I guess depending your area, but you’ll get little to no orders even in hot zones. When you finally get an order it’ll be around $5 to drive across the country.
KAM NIKON - Cheap Orders
Do not sign up for this company . They have the worst pay. Garbage.
Pinder90 - Bad update
i am working on door dash from 1 year and i am top dasher 4:90 rating, but from some month i didn't getting orders properly long wait some times 3 hour 0 orders they needs it fix as soon as
Simo-Birouk - Unbelievable
I am honestly sick and tired of this app telling me I missed an opportunity that I was never notified about. What's unbelievable is the number of employees complaining about the same thing and the company not fixing the issue! And you wouldn't be doing us a favor or anything, it's your JOB. We are investing time and effort into this, nobody wants to waste their time just because the app doesn't send notifications. Fix the damn problem !
Jacki23ca - Option NEEDED For a driver to decline going to a place.
There has to be an option put on this app to allow a driver to decline going to a restaurant/merchant if they no longer wanna go there and have it not affect their acceptance rating.
As of today, July 9, 2022, a merchant is the only person that can block a Driver from going there and that is not fair. Why should the merchant have the right if the driver doesn't want to go there? It makes it look like the driver did something bad when the merchant is the one that is most likely the reason the driver does not wanna go there. This MUST to be fixed!!
FiredragonXq28 - Door dash delivery
I had fun delivery food, I messed up at the beginning I’ll got the hang of it on my second and fourth delivery.
Samiiiiihhhhh - Work
very low rate for delivery how can you send a driver for $4
Raju sathish - Less earnings
Not enough trips and zone problems
Jd dkd kdns - App crash
App crashes, loosing me orders
As@k - So Poor help and planning
They invite you for their special promotions, It kind of harshment to the rider , Offer you go 19 km in $ 13 and excepting the rider to come back in their delivery zone , moreover when You take a chance to do that , they stop giving you order when you are at the edge of completing the target , how Wonderful is that SHAME on you , Dasher support is a big Zero , when you call them their support staff they busy in their own shopping, 😜, We don’t expect a magic from you , at least learn from your own competitors,
SHARAN@2026 - Pain in the a**
Doesn’t work properly and then the customer and the dasher have to face the problems. After which the customer is taken care of but the dasher is the one who suffers. Their ratings go down , they have to wait 30 minutes at a store for $4 dollars . This app is more like a SCAM
Cpcolinchau - Too many taps
The app experience needs to be made more efficient.
Iveen R - Catering Invitation
waiting for catering orders invitation for more than 2 months…
Hawksbox - Dasher support is the worst
The app is fine. But if you have an issue you want resolved the support will do nothing except send you useless cut and paste info from there website. It’s like they don’t care or understand what you are saying they just keep sending useless info. As long as you don’t need support you’re ok. Also good luck finding time slots to schedule yourself .And they give all the orders to new Dashers so long time Dashers end up getting nothing
Harryitnab - Misleading
Always starts at different locations and area takes you other locations and then say out of dash area you need to come back to the dash city again and takes you again another city if you wanna burn more fuel and see other cities because you have plenty of time to waste its best otherwise worst to app for the part time to earn. You will earn not dollars just kilometer on your car😞
Jasprmr - Limited time reach restaurant
I had a near miss to hit into pole because I was getting late to pick my order. If had a little late it would have been a just a violation for doordash but I would have lost my life in order to avoid violation. Rest all is perfect great app for people to earn extra money. Support is really helpful and polite. Overall love this app.
(:Sebas1509:) - Poorly designed interface, poorly optimized app and just altogether lacking quality
The app is so clunky, it keeps freezing, or crashing. Sometimes it won’t even let me go on my break, and will cut me from my shift for declining orders!!! I am having issues all the time with this app and it’s starting to make me reconsider my choice of working with the platform.
Z1E1B1 - Way too little pay
I did dash for 5 hours and made only $59. Lower than the minimal wages & that includes gas as well.
Sami19755 - Ridiculous payments!!
Fix 5.75 for even 20 km drive is slavery!
One order an hour is the best you can do?!
Fernfash - First day first time
Shocked to drive back and forth from one side of the city limits to the other side and then out of the city limits. It’s like an algorithm was testing the limits of my patience and resolve to see what I would accept and possibly not. As a retired person looking to fill in some of my day I am uncertain if this is worth my precious time at this price of gas and to drive around in rush hour to beat on my new car… However I will not give in easily and definitely write better reviews if it gets any better. Day one was a big thumbs down…
Saursheth - Extremely low base pay
Firstly, giving deliveries outside of delivery zone with extremely low base pay. Not paying extra for waiting when restaurants are delayed orders or customer not shows up. Neglacting dashers complaints and don’t take any actions to correct it. DoorDash is making money by dasher’s extra fuel cost, time and extra efforts deivers are making. I Will not recommend to anybody. Advise to join similar other delivery service providers. They pay much better base pay.
Svfdgc - Customer service response
Doordash customer service provider didn’t help to the drivers if he has a issue with order. They put you on hold for almost 30 minutes for $4-$5 orders which is not worth at all.
BonnieBerg - Review
Hello, everything has been great except for my second dash. When I tried to use the map, it took me to an entirely location. I was over 30 min late to drop off because of it.
Disappointing start to the day.
Mandeep_deol143 - Door dash is a Waste of time
Waste of time over all work is not bad but other people who deliver look at the order number and then cancels order then picked it up wasted at least 30 minutes of my time and the the customer calls me that there order wasn’t delivered and I can’t refresh my screen to cancel the order what am I supposed to deliver when I didn’t get a product from the store to deliver. Also I got $54 working for 7 hours also wasted $15 on gas on the order I didn’t get because someone else already picked my order up for when it was supposed to be mine because it said on my screen.
Bsudhandk - Notifications issues
This application dose not have any proper notifications for new orders. Some time I can’t get any notifications and after that it shows you missed a delivery.
Dhillonharpinder - Pay
The amount in comparison to distance is very low sometimes i drive 10 km to deliver and get 5 $ after gas it was 2$. Need to increase the base pay
Cjw@Windsorpak - Review:
I wish you’d do away with the sections of the city and do it as one big area like when I started.
Dividing the city into sections lowers productivity. I’ll pick up an order to deliver across town. Being limited to pick ups from my asigned area only, means I have to drive all the way back to the original area resulting in unproductive downtime and extra fuel consumption when, before, I could pick up from the area I’d just delivered to and carry on; pick ups were far more regular. I’m lucky if I do a $30-$40evening (5 hrs) when before the changes, I could easily do $70-$80+. I’d rather take four $7 orders in 3 hrs than two @$10. Not to mention longer wait times for customers while drivers have to return to their designated pick up area.
Aspectemcee - You work up to being dumped off
I started dashing and it became something I enjoyed doing so I made sure I was good and got Top Dasher. This made me work even harder and I was getting used to my own system. I recently moved from Alberta to BC, and in this time I had to get things prepared for my move and couldn’t dash as often for about a week. I got out here did my first shift and it went good. The very next day I was told I was not Top Dasher anymore and I couldn’t even schedule a dash that was longer than 30 mins. I called help and they first said that it was because they had to correct my rating as 2 of the restaurants I had delivered to the previous day didn’t receive the order and my orders were late by the tome they received them and they were going to correct this for me so it wouldn’t effect me. The next day I called back so I can ensure I had money coming to me as I work very hard for myself and this company and rely on it to pay my bills. I was then forwarded to a gentleman who told me I didn’t do 100 deliveries in the past 30 days so I was removed from Top Dasher and there was nothing they would or could do for me, so I informed them they are forcing me to get a new job now, after already dedicating myself and actually finding joy in this job this is soul crushing. My family relys on me as I rely on you and I am left with nothing from DoorDash and there is nothing they can do. I hope you can learn from my experience. Have a good day ya’ll. :(
Nowrin6282!:?&, - Fraud
They deactivated my account while i get one violation. But they are not giving my money. Everday i am calling but they are telling me it will take time. I work hard and amount was $622 and i have to pay rent with that money. Fraud app ever.
2021FarMo - Long deliveries with low pay
You have been giving me very long deliveries for low pay. It didn’t work out for us. As we need to consider Time + Fuel + Car Wear and tear + Tax. Please review this or call me to discuss it further.
Bom 007 - pay poorly with long distances. $6 races to run 20 km
pay poorly with long distances.
$6 races to run 20 km
Dashing on the side. - The app has bugs and support is hit and miss
I contacted support about a bug. I articulated that I had gone through the troubleshooting steps. They referred me to the troubleshooting page and closed the ticket without regard about whether anything was resolved. I get that bugs happen. Ideally they are acknowledged and handled quickly. And it would be nice to hear “we are working on it” rather than being shut down.
Rahisp81 - Please fix the app soon
Hello, can’t decline orders as the dropdown is empty, there are no reasons shown which can be used to decline. And it says no options selected, so have to wait for 30 sec unless the order goes away for a new order.
Davidtr61 - Decline reason list
I can't see the list of reasons for decline. The list is empty and I have to wait 30 seconds for the order to be cancelled.
Joeyyu13 - Unable to see pick and delivery location
The app is not user friendly. You cannot see pick up and delivery location at a glance. You have to park and see this.
Too many out of zone deliveries, far distance and low base fare.
Bad for dasher business
Averagedriver - Use drivers like a puppet
They want you to reach a certain place at time they calculated and by any chance you are late due to traffic or natural calamities they will put violations of contract and later deactivate your account. This means if you are doing this for livelihood then you have to do some rash driving to reach on time. If you reach on time and restaurant delays the order you cannot cancel the order without affecting your rating. *No respect for drivers who run your company by being on road all the time*
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