DoorDash - Business Manager App Reviews

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Can’t adjust store hours. Whenever i try to adjust store hours I get “sorry something went wrong” message. This is a big problem for operators. This should be a priority to be fixed!

Doesn’t work well on iOS!. Poor tech support, the app doesn’t work!

Helpful for managing multiple locations. Needs more notifications and preferences to make it more useful. Needs the full access like the website gives otherwise you have to go to the website and perform functions there Good start but still some work to do

Horrible. Have to go to the online website to actually use all the functions . The app is limited to what it can actually manage , 1 star until they fix it

The Merchant Manager Stopped Working!!. As of today the app is not working!! It is showing that our store is closed when it is actually open! It is showing no current or historical sales information. However on the tablet it indicates we are open and have fulfilled orders! This needs to be fixed asap as I have no way of monitoring sales and orders when I’m away from the store.

Not reliable. The app does not load as it should. Some of the available options don’t work most of the time. I had a dasher come by to pick up an order and the ORDER tab in this app was saying there was an error. My food was late arriving to my customer.

I can’t downloaded the app. I can not download the app it show me log in problem,, thank you.I hope you will solve my issue

Won’t work. Logged on my laptop to see that you now have an app! FINALLLYYYY! But it won’t load and continues to say “Something went wrong”. Since I haven’t been able to log on I have no real input on the app but if other reviews are correct about not being able to change/add items I would say the app is worthless. Hope they figure it out!

horrible app. Can’t Launch this app always. Never see useless developer like that.

Come on DoorDash. I don’t ever leave reviews to be honest. And was super excited to finally see there was a merchant app, but you guys charge us an arm and a leg, I’m sure you have enough money to properly program your merchant app, to have access to be able to make changes to our menu items, add menu items, 86 menu items, you guys are great with apps and set the standard for what delivery partners should strive to be. We’re happy to pay the high delivery fees since that’s what it takes to get to that demographic, but would like to have easier ways to control our business. The website is very frustrating to use on iPhone, also annoying and I don’t always have time to go use my laptop whenever I need to edit my menu. So I thought downloading the app would make it so much easier, but to be honest, as it currently stands, it wasn’t worth the download. I hope you will improve this soon.

Worst customer service EVER. I just signed up with DoorDash as a merchant and I’ve been trying to get activated for MONTH NOW! I really hope that the higher ups see this and do something about it. This is ridiculous DoorDash. Merchant Portal is the worst platform ever too

Worst customer service ever if I could give a 0 stars I would. I wouldn’t recommend to anyone the level of stress and incompetence that happens with this service for restaurants owners is insanity.

App opens to a white screen - doesn’t load. This might have happened after latest IOS update. We can’t access mobile merchant app as white screen persistently stays on, doesn’t download the interface. Also desktop version has issues. One location on desktop is switched to mobile version for some reason where you can’t upload new photos of products. When you switch to another location it works like a charm. Inconsistent and doesn’t make any sense.

Updating store hours is near impossible. Very frustrated with getting a phone call from DoorDash advising that my tablet isn’t turned on BECAUSE I can’t freaking update the store hours on the app! Being in a mobile food truck working off of a hotspot does not allow the luxury of using a laptop. Would be really nice if this app actually allowed us to update our store hours thru the app itself. And if the tablet isn’t turned on, then how about we don’t receive a phone call and the system shows us as closed.

Not enough info can’t confirm order in manager app. It will be nice if you can modify the order instead of calling customer service everytime when customers making requests. Restaurant can be busy all time don’t have time to call customers service 1 star.

Garbage. This app is complete garbage doesn’t work 99% of the time and door dash clearly doesn’t monitor or update the app. I’d give it a 0 stars if I could!

No working. A white screen appears as soon as we open the app 😞 and we cannot have access to the account

Can edit menu. I can’t edit the menu online because the page doesn’t let me scroll down low enough to hit “save changes” what’s the point of the app then? Good only if you need a quick way to turn off pickups for a certain store for the day.

Strongly not recommended! A waste of even one star!. Doordash seems to completely disregard the perspective of restaurant owners. However, that doesn't necessarily mean it's beneficial for the customers either. Customer service representatives at the call center appear to be working remotely, with children's voices audible and TVs playing in the background. It's very disruptive during conversations and causes significant discomfort!!!!

Awful. I can’t even login to my account. Fix. This. You are already charging us a leg for every order. You have the funds to make a functional application

Can’t believe this App is made by tech company. This app is made for managers and owners it should work and be useable when in the go and it’s neither. Been very patient since it’s launch but you would expect a lot more from much smaller companies. Get an A team on this and get it right.

can’t edit menu. Insight into sales is cool and all, but trying to change things on the menu is a nightmare. Their website is awful and the fact that this app doesn’t hold that option is beyond ridiculous

App doesn’t send notifications!!!!. Using the app to see when my stores are shutting DoorDash down or when drivers shut it down. Was getting notifications sent to my phone then they just stopped and it doesn’t even give me an option to turn them on. What is the point of this app??? Fix it!!!! Why can’t I get notifications for my stores??? It doesn’t even give me the option

Frustrating App. When I have my store paused, orders continue to come through. When I try to update times, they don’t go through either. Like I cannot physically cook a well done burger in 4 minutes. If I didn’t have to use this crap per management, I wouldn’t at all.

Doordash has the worst system. Repeatedly had issues with them. Dashers coming in way too early, store hours changing without my authorization and they can’t help with simple requests. So many times where I had stationary dashers and the system not registering and not switching to a new dasher. Had many times where dashers have come after store hours. 30% comission and all for what. Uber eats offers better rates and have had less issues all around.

Won’t save. I spent hours updating the menu. I have updated the menu 4 times and everything will save initially. When I go back in, nothing has saved. It’s not user friendly. It’s the worse!

Finally!. I’m happy they finally made this app, now I don’t need to log in from online. Now things are easier!

Prep times are extremely faulty. The auto prep time is usually at 5 minutes. What kind of restaurant can prepare food in five minutes? Adjusting to “Busy” doesn’t help. The button will give a longer time but when you auto confirm it’ll still change to 5 minutes, resulting in early drivers and headaches. There should be an option for merchants to be able to better control their prep times, i’m tired of having to argue with drivers and apologize to customers

Doordash and doordash manager crashes a lot. We have been using door dash now for 5 months and have to just had more and more issues. Customers are getting mad and diver drivers are not getting here soon enough, literally 30 minutes after food was prepared. No way to see if they are on the way or not.

Horrible functionality. This app does not even open for me anymore. All it does is load and load and I’ve tried everything. I’ve uninstalled it and reinstalled, reset phone, etc etc. garbage.

Remove phone number requirement. For managing multiple restaurants I don’t want to have to put in my phone number for “order related issues” make this optional.

App won’t open. I have tried to use this app since we signed up with DoorDash but all that ever happens is the blue circle spinning and the app never opens. I’m sure it would be nice if I could ever get it to work. I’ve called DoorDash support and they couldn’t get it working.

Sid. Worst managing app ever for food delivery service. You cannot do anything with the app, you cannot edit anything you cannot edit menu you cannot edit customer order. What’s the point of this app?

Menu Manager Issues. Last Night or Emm.. Today’s midnight I was editing my Menu made several changes on the modifier sections to make “nice and easy read” but I was recently updated many NEW modifier and changes it shows “Unable to Save Changes” I waited 5 minutes and click save, it went through. When I Swipe Down “Refresh” to see my NEW Modifier, the edit of New Modifier went GONE Completely! I tried redo everything again twice and the same one were not SAVED in the “F-word” Menu Manager. I hope in the future the Menu Manager have good improvements because redo everything is quite big work and experiencing bad “Save Changes” that were Say “Saved” but Not Saved.☹️☹️☹️

MERCHANT PLS READ!!!. what’s the point of the app if you can’t edit your menu from it?? you can edit your menu from going online through google but not through the app… the app is pointless if you can’t edit your menu. app should be updated to where you could edit your menu.

White screen - nothing else. Looks like this problem has been going on for months! Ridiculous. This is a business app not a game. Unusable.

Menu trouble. After new update our menu was completely erased and put back in sloppy with wrong items…now I can’t even edit because it won’t let me save… so the menu was perfect before all this now it’s all wrong and unable to be edited… plus our store get constantly deactivated by our merchant experience partner Rebecca fox evil person.. why does doordash workers hate there company?

Menu editing trouble. Now I need to open each of the modifiers to add one new item, instead adding all modifiers to the new item. This is way too troublesome and harder. No idea why the app developers made it this way, maybe they hate their company? Also, I need to add the new item to the same modifier a few times to make sure the item has that modifier. Sometimes it won’t show on the item even though I already added the modifier. What’s wrong with you DoorDash?

Fix your modification. The app is very slow and it’s not as friendly use. You also need to add a feature where when an item is out of stock it is legit out of stock no need to replace it as a requirement. Also another option have the ability to set when a certain modification should be on from what time it can be added to when you can’t add it anymore

Stopped working. I was excited for this app and it was working well but now it doesn’t work. When I open it, it asks to try again or log out but never opens. Tried uninstalling it and re-downloading it but that didn’t fix it. Bummer.

Works well. The app works, I can see the sales data that I need to!

White screen only 😡. I was using this mobile app to remotely monitor my business activity and it was working fine but lately I just get a white screen when I try to use the app on my IPhone my wife’s galaxy works fine but somehow it doesn’t works for iOS any more 😠 somebody do something to fix it because I used it a lot to monitor the activity and also to request support when there was a problem with a delivery or a dasher.

Not working anymore. Not sure if it’s been discontinued or what but I haven’t been able to use or login for weeks. Just shows endlessly loading when I start up. I’ve deleted and redownloaded a few times.

Worst Delivery Service Ever. If I could rate the a zero I definitely would!! Since reopening my store I haven't had not one single dasher show up to my place of business to pickup and order. The status goes from "Assigning Dasher" to "Dasher Late" on every single order I received. This has caused me to personally deliver every single one of my orders which I'm not receiving compensation for. Having to close my business, and use my own personal gasoline to deliver these orders is not What I pay Doordash for. This situation has also caused my business to not be eligible for the daily payout program since all of my orders show "Canceled- Paid". I'm highly questioning whether or not I made the right decision choosing to do business with Doordash.

Horrible. Terrible application, doordash support has no idea what they are talking about, there is no uniform in the information they have. One employee will tell you one thing while the second one will completely contradict the first.

It’s a disaster at this company. If you ever need help you will find yourself lost on the phone calling 50 different people to get some help and this app is plain useless I mean it’s better than other companies but good lord it’s bad.

Good start. Need ability to edit items/mark items unavailable.

Unusable app opens up to a white screen. Ever since I updated the app on my iPhone, it just opens up to a white screen. Something needs to be fixed ASAP.

Disappointed. This app was hailed as a go-to resource for merchants to manage their businesses on the go. It keeps getting pushed in emails, in the merchant portal, but it is a bad app. This app has challenges and even though merchants are the backbone of DoorDash this app leaves a lot to be desired if you even get it to work. For months I just have a spinning wheel even after multiple tries of uninstalling and reinstalling. I’d imagine if the regular DoorDash app had as many 1 star reviews and complaints about issues as this app they would have been fixed by now.

Can’t Edit Menu. Main reason I want the app is so I can edit the menu. It doesn’t have that option. App is kinda pointless. Would love to be able to add pictures to my menu via the app. Adding pictures from your phone would be wayyyy easier than downloading them to a computer then having to mess with the size of the photo.

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Can not log out. Can’t log out in app. Shop owner changed but can not use this app.

Blank page. Opens a blank page during busy time and nothing shows up.

Blank Screen. There is no content on the app, just opens a blank screen after logging in

Please say the app is not compatible with ios14. This app is a trash

Trash app. Open a blank page in 9 of 10 times. Wait for a long time but come out with nothing. Totally trash!

No good enough. It doesn’t have iPad features like wide screen.

Doesn’t work in IPHONE APP. Doesn't work for IPHONE users.

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Can’t log in. Tired refresh/ app not working. Please fix this asap

Garbage. Totally garbage app

Google login stopped working. As of yesterday I was logged out automatically and I cannot login again using my Google account. I’m locked out.

Doordash does not provide support for this app.. They officially claim the app is not supported on Apple device. Why do you have it in Apple store???

Poor support. Poor support, no explanation of anything when problems, no support

Ipad version. Not work on ipad

Issue with manager app. Please hire someone intelligent to patch backend database point to same database which online portal do . I can able to login to portal online but not from this app Confusing

App not working. I delete my app and reinstalled it still doesn’t work. It is not loading up. Please fix this

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White screen - nothing else. Looks like this problem has been going on for months! Ridiculous. This is a business app not a game. Unusable.

Horrible. Have to go to the online website to actually use all the functions . The app is limited to what it can actually manage , 1 star until they fix it

Delete. Useless. White screen after authentication.

White screen as well. Same as below reviewer…. Only getting white screen. Lovely! Deleted and downloaded again - still white screen only.

Constant white screen. Can never access our account. Everytime I log in, there is a constant white screen.

App Won’t Open. I can’t even open the app. It just sits at the loading screen forever…

It’s a disaster at this company. If you ever need help you will find yourself lost on the phone calling 50 different people to get some help and this app is plain useless I mean it’s better than other companies but good lord it’s bad.

Stupid app stupid company. How is this company a billion dollar company when they don’t have a functioning app for merchants that make them money

App never work. Try many time to run the app, that app just keep lording forever, reinstall it doesn’t work

Worst app ever. Worst app I have ever used! Too slow, everything is so laggy! I cannot do anything on this app.

can’t edit menu. Insight into sales is cool and all, but trying to change things on the menu is a nightmare. Their website is awful and the fact that this app doesn’t hold that option is beyond ridiculous

Issues. App isn’t working can’t even get in to it

Good start. Need ability to edit items/mark items unavailable.

Unusable app opens up to a white screen. Ever since I updated the app on my iPhone, it just opens up to a white screen. Something needs to be fixed ASAP.

Won’t load. Terrible app. Won’t load, just sits on a blank white screen.

The app never worked. Never work, bugs after bugs

Can’t adjust store hours. Whenever i try to adjust store hours I get “sorry something went wrong” message. This is a big problem for operators. This should be a priority to be fixed!

Blank white screen. Will not load at all on my device anymore. I even deleted and redone loaded but with no effect.

Not Useful. Unsure what purpose this app is supposed to serve. No option to update photos, menu, toggle hours… anything, really.

Blank white screen. App opens to blank white screen. Please update.

Horrible App!!. You can do absolutely nothing with this Merchant Portal App. You would expect better out of such a big company

Works well. The app works, I can see the sales data that I need to!

Menu. Menu is not even available to update. It’s useless

Doesn’t work. App doesn’t work anymore

Not working. Download the app, but won’t open to use.

Awful. I can’t even login to my account. Fix. This. You are already charging us a leg for every order. You have the funds to make a functional application

Junk. Can't login. Meaning there is no pages to login just an error message and no way to login. Silly

App. The app is very slow. I have to restart it a couple of times to work. It is very annoying.

Won’t save. I spent hours updating the menu. I have updated the menu 4 times and everything will save initially. When I go back in, nothing has saved. It’s not user friendly. It’s the worse!

No working. A white screen appears as soon as we open the app 😞 and we cannot have access to the account

Crashes. Can’t even get the app to open most of the time - just sits on a blank white page

White screen. Will not work in browser either and app abolsutely inoperable after update

Can’t believe this App is made by tech company. This app is made for managers and owners it should work and be useable when in the go and it’s neither. Been very patient since it’s launch but you would expect a lot more from much smaller companies. Get an A team on this and get it right.

Can’t open. Can’t open anymore with our trying 20 times

Horrible. Terrible application, doordash support has no idea what they are talking about, there is no uniform in the information they have. One employee will tell you one thing while the second one will completely contradict the first.

Not reliable. The app does not load as it should. Some of the available options don’t work most of the time. I had a dasher come by to pick up an order and the ORDER tab in this app was saying there was an error. My food was late arriving to my customer.

App doesn’t even open. Just a white loading screen

APP AWAYS FAILS TO OPEN. App doesn’t open. What good is an app that can’t even open up to use to review to run a business?

Ios update. It didn’t open up. Worthless app

Sid. Worst managing app ever for food delivery service. You cannot do anything with the app, you cannot edit anything you cannot edit menu you cannot edit customer order. What’s the point of this app?

Used to work. Now just a spinning icon on start up

Unable to load account. I keep getting this error and i can’t access my merchant account. Needs lots of work.

Unusable. Can’t use the app as only a white screen appears.

Stopped working. Used to be a great app. Now just a white screen that never loads. Please fix it!!

Not working anymore. Not sure if it’s been discontinued or what but I haven’t been able to use or login for weeks. Just shows endlessly loading when I start up. I’ve deleted and redownloaded a few times.

Bad use experience. Never don’t want to use doordash manager to managing your restaurant

Remove phone number requirement. For managing multiple restaurants I don’t want to have to put in my phone number for “order related issues” make this optional.

App won’t open. I have tried to use this app since we signed up with DoorDash but all that ever happens is the blue circle spinning and the app never opens. I’m sure it would be nice if I could ever get it to work. I’ve called DoorDash support and they couldn’t get it working.

Horrible functionality. This app does not even open for me anymore. All it does is load and load and I’ve tried everything. I’ve uninstalled it and reinstalled, reset phone, etc etc. garbage.

The app doesn’t work on my iPhone. I try to open the app but it won’t let me. It stay at white screen then exits. No matter how many times I try.