DoorDash - Business Manager App Reviews

VERSION
1.16.0
SCORE
1.6
TOTAL RATINGS
99
PRICE
Free

DoorDash - Business Manager App Description & Overview

What is doordash - business manager app? Track orders in progress, resolve issues, access Support, keep track of your business performance, and get real-time notifications on DoorDash.

TRACK LIVE ORDERS
Manage in-progress orders and see your Dasher's status, location, and arrival time. Mark an item out of stock or cancel an order if you’re having trouble fulfilling it. Call your customer or Dasher if there are any order issues, and chat with or call DoorDash Support anytime.

MANAGE STORE AVAILABILITY AND HOURS
Update store hours, closures, and more. Plus, easily switch to view any of your other stores on DoorDash.

GET DAILY BUSINESS DATA
View daily, weekly, and monthly performance recaps and get insights into your top-performing menu items on DoorDash.

USE WITH THE ORDER MANAGER TABLET APP or POS
The Business Manager app complements your existing order protocol. If you’d like to receive, confirm, and manage orders please continue to use your Order Manager tablet app, point-of-sale (POS), email, or fax protocols.

Learn more about the various ways you can receive and manage orders here: https://help.doordash.com/merchants/s/article/What-order-protocol-should-I-choose-Tablet-email-or-fax?language=en_US

ABOUT DOORDASH
DoorDash is a technology company that connects consumers with their favorite local and national businesses in more than 4,000 cities across the United States, Canada, Japan, and Australia.

Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time.

Get your business on DoorDash at get.doordash.com

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App Name DoorDash - Business Manager
Category Business
Published
Updated 02 March 2024, Saturday
File Size 41.38 MB

DoorDash - Business Manager Comments & Reviews 2024

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Disappointed. This app was hailed as a go-to resource for merchants to manage their businesses on the go. It keeps getting pushed in emails, in the merchant portal, but it is a bad app. This app has challenges and even though merchants are the backbone of DoorDash this app leaves a lot to be desired if you even get it to work. For months I just have a spinning wheel even after multiple tries of uninstalling and reinstalling. I’d imagine if the regular DoorDash app had as many 1 star reviews and complaints about issues as this app they would have been fixed by now.

Can’t Edit Menu. Main reason I want the app is so I can edit the menu. It doesn’t have that option. App is kinda pointless. Would love to be able to add pictures to my menu via the app. Adding pictures from your phone would be wayyyy easier than downloading them to a computer then having to mess with the size of the photo.

No working. A white screen appears as soon as we open the app 😞 and we cannot have access to the account

Awful. I can’t even login to my account. Fix. This. You are already charging us a leg for every order. You have the funds to make a functional application

Menu editing trouble. Now I need to open each of the modifiers to add one new item, instead adding all modifiers to the new item. This is way too troublesome and harder. No idea why the app developers made it this way, maybe they hate their company? Also, I need to add the new item to the same modifier a few times to make sure the item has that modifier. Sometimes it won’t show on the item even though I already added the modifier. What’s wrong with you DoorDash?

Worst Delivery Service Ever. If I could rate the a zero I definitely would!! Since reopening my store I haven't had not one single dasher show up to my place of business to pickup and order. The status goes from "Assigning Dasher" to "Dasher Late" on every single order I received. This has caused me to personally deliver every single one of my orders which I'm not receiving compensation for. Having to close my business, and use my own personal gasoline to deliver these orders is not What I pay Doordash for. This situation has also caused my business to not be eligible for the daily payout program since all of my orders show "Canceled- Paid". I'm highly questioning whether or not I made the right decision choosing to do business with Doordash.

Finally!. I’m happy they finally made this app, now I don’t need to log in from online. Now things are easier!

Doordash and doordash manager crashes a lot. We have been using door dash now for 5 months and have to just had more and more issues. Customers are getting mad and diver drivers are not getting here soon enough, literally 30 minutes after food was prepared. No way to see if they are on the way or not.

The Merchant Manager Stopped Working!!. As of today the app is not working!! It is showing that our store is closed when it is actually open! It is showing no current or historical sales information. However on the tablet it indicates we are open and have fulfilled orders! This needs to be fixed asap as I have no way of monitoring sales and orders when I’m away from the store.

Sid. Worst managing app ever for food delivery service. You cannot do anything with the app, you cannot edit anything you cannot edit menu you cannot edit customer order. What’s the point of this app?

MERCHANT PLS READ!!!. what’s the point of the app if you can’t edit your menu from it?? you can edit your menu from going online through google but not through the app… the app is pointless if you can’t edit your menu. app should be updated to where you could edit your menu.

Worst customer service ever if I could give a 0 stars I would. I wouldn’t recommend to anyone the level of stress and incompetence that happens with this service for restaurants owners is insanity.

It’s a disaster at this company. If you ever need help you will find yourself lost on the phone calling 50 different people to get some help and this app is plain useless I mean it’s better than other companies but good lord it’s bad.

Remove phone number requirement. For managing multiple restaurants I don’t want to have to put in my phone number for “order related issues” make this optional.

App won’t open. I have tried to use this app since we signed up with DoorDash but all that ever happens is the blue circle spinning and the app never opens. I’m sure it would be nice if I could ever get it to work. I’ve called DoorDash support and they couldn’t get it working.

Doesn’t work well on iOS!. Poor tech support, the app doesn’t work!

App doesn’t send notifications!!!!. Using the app to see when my stores are shutting DoorDash down or when drivers shut it down. Was getting notifications sent to my phone then they just stopped and it doesn’t even give me an option to turn them on. What is the point of this app??? Fix it!!!! Why can’t I get notifications for my stores??? It doesn’t even give me the option

Strongly not recommended! A waste of even one star!. Doordash seems to completely disregard the perspective of restaurant owners. However, that doesn't necessarily mean it's beneficial for the customers either. Customer service representatives at the call center appear to be working remotely, with children's voices audible and TVs playing in the background. It's very disruptive during conversations and causes significant discomfort!!!!

can’t edit menu. Insight into sales is cool and all, but trying to change things on the menu is a nightmare. Their website is awful and the fact that this app doesn’t hold that option is beyond ridiculous

Good start. Need ability to edit items/mark items unavailable.

Worst customer service EVER. I just signed up with DoorDash as a merchant and I’ve been trying to get activated for MONTH NOW! I really hope that the higher ups see this and do something about it. This is ridiculous DoorDash. Merchant Portal is the worst platform ever too

Updating store hours is near impossible. Very frustrated with getting a phone call from DoorDash advising that my tablet isn’t turned on BECAUSE I can’t freaking update the store hours on the app! Being in a mobile food truck working off of a hotspot does not allow the luxury of using a laptop. Would be really nice if this app actually allowed us to update our store hours thru the app itself. And if the tablet isn’t turned on, then how about we don’t receive a phone call and the system shows us as closed.

Not reliable. The app does not load as it should. Some of the available options don’t work most of the time. I had a dasher come by to pick up an order and the ORDER tab in this app was saying there was an error. My food was late arriving to my customer.

Helpful for managing multiple locations. Needs more notifications and preferences to make it more useful. Needs the full access like the website gives otherwise you have to go to the website and perform functions there Good start but still some work to do

Unusable app opens up to a white screen. Ever since I updated the app on my iPhone, it just opens up to a white screen. Something needs to be fixed ASAP.

Won’t work. Logged on my laptop to see that you now have an app! FINALLLYYYY! But it won’t load and continues to say “Something went wrong”. Since I haven’t been able to log on I have no real input on the app but if other reviews are correct about not being able to change/add items I would say the app is worthless. Hope they figure it out!

horrible app. Can’t Launch this app always. Never see useless developer like that.

Horrible functionality. This app does not even open for me anymore. All it does is load and load and I’ve tried everything. I’ve uninstalled it and reinstalled, reset phone, etc etc. garbage.

Won’t save. I spent hours updating the menu. I have updated the menu 4 times and everything will save initially. When I go back in, nothing has saved. It’s not user friendly. It’s the worse!

Not working anymore. Not sure if it’s been discontinued or what but I haven’t been able to use or login for weeks. Just shows endlessly loading when I start up. I’ve deleted and redownloaded a few times.

Come on DoorDash. I don’t ever leave reviews to be honest. And was super excited to finally see there was a merchant app, but you guys charge us an arm and a leg, I’m sure you have enough money to properly program your merchant app, to have access to be able to make changes to our menu items, add menu items, 86 menu items, you guys are great with apps and set the standard for what delivery partners should strive to be. We’re happy to pay the high delivery fees since that’s what it takes to get to that demographic, but would like to have easier ways to control our business. The website is very frustrating to use on iPhone, also annoying and I don’t always have time to go use my laptop whenever I need to edit my menu. So I thought downloading the app would make it so much easier, but to be honest, as it currently stands, it wasn’t worth the download. I hope you will improve this soon.

Not enough info can’t confirm order in manager app. It will be nice if you can modify the order instead of calling customer service everytime when customers making requests. Restaurant can be busy all time don’t have time to call customers service 1 star.

Stopped working. I was excited for this app and it was working well but now it doesn’t work. When I open it, it asks to try again or log out but never opens. Tried uninstalling it and re-downloading it but that didn’t fix it. Bummer.

I can’t downloaded the app. I can not download the app it show me log in problem,, thank you.I hope you will solve my issue

Horrible. Terrible application, doordash support has no idea what they are talking about, there is no uniform in the information they have. One employee will tell you one thing while the second one will completely contradict the first.

Fix your modification. The app is very slow and it’s not as friendly use. You also need to add a feature where when an item is out of stock it is legit out of stock no need to replace it as a requirement. Also another option have the ability to set when a certain modification should be on from what time it can be added to when you can’t add it anymore

Can edit menu. I can’t edit the menu online because the page doesn’t let me scroll down low enough to hit “save changes” what’s the point of the app then? Good only if you need a quick way to turn off pickups for a certain store for the day.

Prep times are extremely faulty. The auto prep time is usually at 5 minutes. What kind of restaurant can prepare food in five minutes? Adjusting to “Busy” doesn’t help. The button will give a longer time but when you auto confirm it’ll still change to 5 minutes, resulting in early drivers and headaches. There should be an option for merchants to be able to better control their prep times, i’m tired of having to argue with drivers and apologize to customers

Menu Manager Issues. Last Night or Emm.. Today’s midnight I was editing my Menu made several changes on the modifier sections to make “nice and easy read” but I was recently updated many NEW modifier and changes it shows “Unable to Save Changes” I waited 5 minutes and click save, it went through. When I Swipe Down “Refresh” to see my NEW Modifier, the edit of New Modifier went GONE Completely! I tried redo everything again twice and the same one were not SAVED in the “F-word” Menu Manager. I hope in the future the Menu Manager have good improvements because redo everything is quite big work and experiencing bad “Save Changes” that were Say “Saved” but Not Saved.☹️☹️☹️

Horrible. Have to go to the online website to actually use all the functions . The app is limited to what it can actually manage , 1 star until they fix it

White screen only 😡. I was using this mobile app to remotely monitor my business activity and it was working fine but lately I just get a white screen when I try to use the app on my IPhone my wife’s galaxy works fine but somehow it doesn’t works for iOS any more 😠 somebody do something to fix it because I used it a lot to monitor the activity and also to request support when there was a problem with a delivery or a dasher.

Garbage. This app is complete garbage doesn’t work 99% of the time and door dash clearly doesn’t monitor or update the app. I’d give it a 0 stars if I could!

Frustrating App. When I have my store paused, orders continue to come through. When I try to update times, they don’t go through either. Like I cannot physically cook a well done burger in 4 minutes. If I didn’t have to use this crap per management, I wouldn’t at all.

Works well. The app works, I can see the sales data that I need to!

App opens to a white screen - doesn’t load. This might have happened after latest IOS update. We can’t access mobile merchant app as white screen persistently stays on, doesn’t download the interface. Also desktop version has issues. One location on desktop is switched to mobile version for some reason where you can’t upload new photos of products. When you switch to another location it works like a charm. Inconsistent and doesn’t make any sense.

Doordash has the worst system. Repeatedly had issues with them. Dashers coming in way too early, store hours changing without my authorization and they can’t help with simple requests. So many times where I had stationary dashers and the system not registering and not switching to a new dasher. Had many times where dashers have come after store hours. 30% comission and all for what. Uber eats offers better rates and have had less issues all around.

Can’t believe this App is made by tech company. This app is made for managers and owners it should work and be useable when in the go and it’s neither. Been very patient since it’s launch but you would expect a lot more from much smaller companies. Get an A team on this and get it right.

White screen - nothing else. Looks like this problem has been going on for months! Ridiculous. This is a business app not a game. Unusable.

Menu trouble. After new update our menu was completely erased and put back in sloppy with wrong items…now I can’t even edit because it won’t let me save… so the menu was perfect before all this now it’s all wrong and unable to be edited… plus our store get constantly deactivated by our merchant experience partner Rebecca fox evil person.. why does doordash workers hate there company?

Can’t adjust store hours. Whenever i try to adjust store hours I get “sorry something went wrong” message. This is a big problem for operators. This should be a priority to be fixed!

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Trash app. Open a blank page in 9 of 10 times. Wait for a long time but come out with nothing. Totally trash!

Please say the app is not compatible with ios14. This app is a trash

Blank page. Opens a blank page during busy time and nothing shows up.

Blank Screen. There is no content on the app, just opens a blank screen after logging in

Can not log out. Can’t log out in app. Shop owner changed but can not use this app.

Doesn’t work in IPHONE APP. Doesn't work for IPHONE users.

No good enough. It doesn’t have iPad features like wide screen.

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App not working. I delete my app and reinstalled it still doesn’t work. It is not loading up. Please fix this

Issue with manager app. Please hire someone intelligent to patch backend database point to same database which online portal do . I can able to login to portal online but not from this app Confusing

Poor support. Poor support, no explanation of anything when problems, no support

Ipad version. Not work on ipad

Garbage. Totally garbage app

Can’t log in. Tired refresh/ app not working. Please fix this asap

Doordash does not provide support for this app.. They officially claim the app is not supported on Apple device. Why do you have it in Apple store???

Google login stopped working. As of yesterday I was logged out automatically and I cannot login again using my Google account. I’m locked out.

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App Won’t Open. I can’t even open the app. It just sits at the loading screen forever…

Won’t load. Terrible app. Won’t load, just sits on a blank white screen.

Not Useful. Unsure what purpose this app is supposed to serve. No option to update photos, menu, toggle hours… anything, really.

Not working anymore. Not sure if it’s been discontinued or what but I haven’t been able to use or login for weeks. Just shows endlessly loading when I start up. I’ve deleted and redownloaded a few times.

Good start. Need ability to edit items/mark items unavailable.

Bad use experience. Never don’t want to use doordash manager to managing your restaurant

The app doesn’t work on my iPhone. I try to open the app but it won’t let me. It stay at white screen then exits. No matter how many times I try.

White screen - nothing else. Looks like this problem has been going on for months! Ridiculous. This is a business app not a game. Unusable.

Horrible. Terrible application, doordash support has no idea what they are talking about, there is no uniform in the information they have. One employee will tell you one thing while the second one will completely contradict the first.

Menu. Menu is not even available to update. It’s useless

Can’t adjust store hours. Whenever i try to adjust store hours I get “sorry something went wrong” message. This is a big problem for operators. This should be a priority to be fixed!

Remove phone number requirement. For managing multiple restaurants I don’t want to have to put in my phone number for “order related issues” make this optional.

Works well. The app works, I can see the sales data that I need to!

can’t edit menu. Insight into sales is cool and all, but trying to change things on the menu is a nightmare. Their website is awful and the fact that this app doesn’t hold that option is beyond ridiculous

Stopped working. Used to be a great app. Now just a white screen that never loads. Please fix it!!

Horrible. Have to go to the online website to actually use all the functions . The app is limited to what it can actually manage , 1 star until they fix it

APP AWAYS FAILS TO OPEN. App doesn’t open. What good is an app that can’t even open up to use to review to run a business?

White screen as well. Same as below reviewer…. Only getting white screen. Lovely! Deleted and downloaded again - still white screen only.

Worst app ever. Worst app I have ever used! Too slow, everything is so laggy! I cannot do anything on this app.

Awful. I can’t even login to my account. Fix. This. You are already charging us a leg for every order. You have the funds to make a functional application

Crashes. Can’t even get the app to open most of the time - just sits on a blank white page

Blank white screen. Will not load at all on my device anymore. I even deleted and redone loaded but with no effect.

App never work. Try many time to run the app, that app just keep lording forever, reinstall it doesn’t work

Unable to load account. I keep getting this error and i can’t access my merchant account. Needs lots of work.

Won’t save. I spent hours updating the menu. I have updated the menu 4 times and everything will save initially. When I go back in, nothing has saved. It’s not user friendly. It’s the worse!

Horrible functionality. This app does not even open for me anymore. All it does is load and load and I’ve tried everything. I’ve uninstalled it and reinstalled, reset phone, etc etc. garbage.

Not reliable. The app does not load as it should. Some of the available options don’t work most of the time. I had a dasher come by to pick up an order and the ORDER tab in this app was saying there was an error. My food was late arriving to my customer.

App. The app is very slow. I have to restart it a couple of times to work. It is very annoying.

Junk. Can't login. Meaning there is no pages to login just an error message and no way to login. Silly

Delete. Useless. White screen after authentication.

Unusable. Can’t use the app as only a white screen appears.

Used to work. Now just a spinning icon on start up

The app never worked. Never work, bugs after bugs

White screen. Will not work in browser either and app abolsutely inoperable after update

App won’t open. I have tried to use this app since we signed up with DoorDash but all that ever happens is the blue circle spinning and the app never opens. I’m sure it would be nice if I could ever get it to work. I’ve called DoorDash support and they couldn’t get it working.

Sid. Worst managing app ever for food delivery service. You cannot do anything with the app, you cannot edit anything you cannot edit menu you cannot edit customer order. What’s the point of this app?

Stupid app stupid company. How is this company a billion dollar company when they don’t have a functioning app for merchants that make them money

It’s a disaster at this company. If you ever need help you will find yourself lost on the phone calling 50 different people to get some help and this app is plain useless I mean it’s better than other companies but good lord it’s bad.

Ios update. It didn’t open up. Worthless app

Blank white screen. App opens to blank white screen. Please update.

Constant white screen. Can never access our account. Everytime I log in, there is a constant white screen.

No working. A white screen appears as soon as we open the app 😞 and we cannot have access to the account

Issues. App isn’t working can’t even get in to it

Doesn’t work. App doesn’t work anymore

Can’t believe this App is made by tech company. This app is made for managers and owners it should work and be useable when in the go and it’s neither. Been very patient since it’s launch but you would expect a lot more from much smaller companies. Get an A team on this and get it right.

App doesn’t even open. Just a white loading screen

Horrible App!!. You can do absolutely nothing with this Merchant Portal App. You would expect better out of such a big company

Can’t open. Can’t open anymore with our trying 20 times

Not working. Download the app, but won’t open to use.

Unusable app opens up to a white screen. Ever since I updated the app on my iPhone, it just opens up to a white screen. Something needs to be fixed ASAP.

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DoorDash - Business Manager 1.16.0 Tips, Tricks, Cheats and Rules

What do you think of the DoorDash - Business Manager app? Can you share your complaints, experiences, or thoughts about the application with DoorDash, Inc. and other users?

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DoorDash - Business Manager 1.16.0 Apps Screenshots & Images

DoorDash - Business Manager iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 1.16.0
Play Store com.doordash.MerchantMobile
Compatibility iOS 15.0 or later

DoorDash - Business Manager (Versiyon 1.16.0) Install & Download

The application DoorDash - Business Manager was published in the category Business on 08 December 2021, Wednesday and was developed by DoorDash, Inc. [Developer ID: 719972454]. This program file size is 41.38 MB. This app has been rated by 99 users and has a rating of 1.6 out of 5. DoorDash - Business Manager - Business app posted on 02 March 2024, Saturday current version is 1.16.0 and works well on iOS 15.0 and higher versions. Google Play ID: com.doordash.MerchantMobile. Languages supported by the app:

EN FR DE JA ZH ES Download & Install Now!
Other Apps from DoorDash, Inc. Developer
App Name Score Comments Price
DoorDash - Dasher Reviews 4.7 2,435,268 Free
DoorDash - Food Delivery Reviews 4.7 18,064,976 Free
DoorDash - Business Manager App Customer Service, Editor Notes:

- Minor fixes and performance improvements

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