AliExpress Shopping App App Reviews

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Pathetic. I am giving this app and company only 2 stars because AliExpress services does not help you with any of the disputes that you may have with sellers, and it takes the sellers forever just to get back to you if they even care about getting back to you. AliExpress company does have a lot of products for sale but when it comes time to purchase a item and the sellers take your money with no problem but, when it comes to the refund of it back to you when you don’t receive the item it can become very problematic to the point that you may have no choice but to call the authorities in the country in which you are having the problem, the biggest thing that AliExpress needs to fix in my opinion is the way and speed the cancellation of an item works and being able to remove or delete the items from your “ to be paid “ list my opinion is that AliExpress needs to become a lot faster when it comes to helping people with disputes and forcing the sellers to refund money faster, along with updating the ability to remove items from the - to be paid for - list if you no longer desire it, but the biggest thing I would like to be able to see changed is the ability to see all of my past purchases on a separate list so if I want to buy it again then I can find it easier

Great Shopping App. Many different items and products that are offered. If you plan on purchase items Please use AliPay, AliExpress will ensure that product(s) that are purchased are as described and shipped in proper form and in quality and customer satisfaction, they will NOT release the monies paid to the Seller/Vendor(s) until the Customer is satisfied with all concerns regarding products purchased and guarantees, and also submit by pressing the CONFIRMS button which is when you as a customer gives AliExpress the go ahead to release the monies to the Seller/Vendor The only problem is that: Many Sellers/Vendor DO NOT include installation instructions and/or Product information, for some reason I’ve noticed this with a high volume of overseas products. So if you need to have the proper information you will have to asks for this information from the Store you purchased your items from, which I strongly believe should be a Set Standard Procedure by AliExpress also the Shipping Packaging should also Standardized. Overall AliExpress has done a TERRIFIC JOB ensuring that the Customer is being Properly Serviced in mostly all aspects of their overall online shopping experience. Update: AliExpress has picked up there shipping time of products, some stores are now faster by a month or so, good job!!!

My favorite app!. I LOVE AliExpress! When I come across anything I like on other shopping sites, I always check AliExpress and usually find the same item or something so similar that any difference(s) is so minor that it’s unimportant. And the items on AE’s app are usually a far better price. I’m a visual artist and crafter and, if I can wait out the delivery time (which is sometimes only 2-4 weeks, but usually 1-1/2 to 2 months), I’ve found countless fabulous deals on supplies, tools, even DIY project kits. I’ve also been able to create an awesome wardrobe of stylish, cutting-edge clothing, shoes, accessories and costume jewelry, for remarkably affordable prices. I really needed to fashionably express myself after turning 40 and going through a divorce a few years back, and have been able to do so without wasting my money on fast fashion, fads or boring “middle-aged lady” clothes. They have “middle-aged lady” clothes if that’s what you want, but the possibilities are endless. And the app is so user-friendly. I’m getting married again (to someone wonderful this time) and have even found and purchased my exquisite, perfectly made wedding gown and reception dress, plus shoes and accessories as well as many of our decorative elements, on the AliExpress app. I can’t recommend this app highly enough. I love love love it!

Very impressed. I’ve heard some horror stories about different overseas sellers/companies like these , But I’m really impressed with this company , I’ve ordered many things since last November 2022 when I thought I’d give this company a try , I bought a range of different things during holiday season from make up to shoes as gifts and I have always gotten the packages either ahead of time or when it was expected, I’ve never had any problems , I only had one issue with a seller , I never got the item , the seller wasn’t really responding to my messages , but AliExpress stepped in and I got my refund ASAP, So this company does look out for their customers, That to me is very big when it comes to shopping online , cos no one wants a hassle when spending money and buying online . The prices are great ! Can really save money , the products ( I’ve ordered) are true to description, they are not knock offs , the make ups I’ve bought have always been factory sealed, There are a lot of stuff you can’t find in the states that you can order on this APP, Plus they are a ton cheaper in cost if you do find them being sold in the states . Delivery time is great , I’ve always gotten my orders way ahead of expected delivery time , and they are always having sales , or sales events etc , you can save money.

Biggest crooks on the App Store. I ordered a few hundred dollars worth of stuff. A few days later, I immediately saw that my purchase was shipped to California and I live at the edge of the East Coast—I’ll let you guess the state. I reached out to the seller and they denied it. We went back and forth sharing pics and tracking until I filed a complaint which took Aliexpress forever to even read the details of the case because this went on for two weeks and before they asked me for screenshots I had already submitted twice. A long while afterwards, I discovered my identity was stolen and my card info used. I contacted the company to tell them the charges on my account were fraudulent and I was going to report my cards as stolen. When I did so, I got new cards and tried to give the company another chance. This was December when my info was used and I’ve submitted countless appeals and verification requests to prove I am the owner of the cards:sending photo ID, bank states, pics of the cards, my banks’ judgements, and police reports and they still won’t unrestricted my account. They are the most incompetent company I’ve come across. The worst customer service teams. All they do is lie to end the conversation. One star is too good for these con artists. They protect their scammers better than clients. They are a disgusting company who has never reached out to me or my bankers.

Mix reviews. I enjoyed browsing in this store, i like that you can search anything on this website by just loading of the picture of what you are looking for…that’s a very convenient to search…i have ordered a dress to try the quality of the items so far with my first order i was very disappointed,my point is the seller posted a picture of a dress then put a note a the bottom saying products may slightly different from the picture so I expected its a little different from the color or something, but the truth is,it was complete different clothes is what they are sending you with a poor quality materials too,i hope they will use there own products pictures instead of putting good looking picture to trick buyers, and that may lead to loose buyers from aliExpress just because of the sellers like them… But for the good news not my second ordered i was happy and satisfied,my items came like same as the photo and better what I expected too…fast delivery too… Overall buying in AliExpress is just like gambling though…some are good quality some a junk. The question is when are you going to receive good quality or a junk???

Love AliExpress. Update 12/23: Shipment tracking is horrible. Items consistently show as delivered in one location and undelivered in another. What do we believe? And how can we know when to report a missing package? AliExpress has many sellers who sell exactly what is shown. Some sellers do not and they represent products poorly. The app need A LOT of work and is not very intuitive for the user, especially when you need to return or go through their 'dispute' process. And the tracking updates are awful. I have had several experiences where sellers simply do not ship a paid for item and instead of sending it when you ask for replacement they just refund money. I am happy they refund, but I did not make a purchase so that someone else can make interest on my money while I get nothing in return! Again...tracking is HORRIBLE!!!! My shipment often show they are in my US city. If they were I would not be STILL WAITING for delivery an ENTIRE MONTH LATER!! Aliexpress needs to shape up. I have been ordering from Temu who actually has excellent tracking and they have consistently gotten all my products to me! Also, Temu refund process is easy and fast. No waiting for a 'judgement'. Aliexpress is like going to a court where you are assumed guilty immediately. How is a customer supposed to show photo evidence of something they did not receive!? But that's what is asked of customer no matter circumstances. 😡

It’s okay. Stay aware.. If you love shopping on these kinds of “wish” apps, this is times 100. I’ve bought plenty of stuff from here, it takes a while to get most items, I do stress..a while..and also many of most items are not exactly what is shown, they tend to show nice quality or items in cotton fabric and then you get thin silky type definitely cheaper material etc. so keep in mind, if you’re very strict with high expectations, I don’t know if this shopping app is for you but with the cheap prices, I’d recommend trying it! I have gotten some good deals on jeans and stuff but it’s also very misleading when it shows off coupons as if it’s easy to get and use them, it’s not. Really read the rules because it’s very very specific which is frustrating. Coupons are close to impossible to get, unfortunately. I do feel like they’ve gotten a little better as time has passed, I recently ordered and got my stuff within a week and both items were as shown, I was happy with my order so I guess a huge piece of it really comes down to the seller! This app has a never ending amount of items, the most random items, little gadgets etc. so I love that, I can get hooked for hours!!

Aliexpress was amazing until…. I have been a customer for years. I love the variety of things I can get for a reasonable price on here. I very rarely have issues, and when I do, Aliexpress has been good about giving refunds… until this latest time. I was literally told by the store I bought an item from to file for a refund because they forgot to pack one of the items I ordered. I have now been denied for a refund THREE times, despite providing the messages from the seller. This is extremely frustrating for me, as it seems they are not even reading why I want this refund as I have admission from the seller provided to them. The fact that this has become such a fight is making me weary of placing more orders. I should not have to put this much time into $3+ worth of product. Aliexpress needs to improve their customer service dramatically, or they’ll lose me as a customer, and I’m sure many others. EDIT: I finally got my money back. I’m a bit annoyed I had to dispute it so many times when I had solid evidence, but at least it’s over now. EDIT 2: I’ve changed my review to 5 stars, as they have greatly improved their return system. As I’m a customer who orders frequently and almost never returns, they’ve made my recent return instantly accepted as such. Great improvement!

They scam US buyers please take these people down!!. Guys please DO NOT buy from AliExpress I have made many disputes to let them know that my items have not arrived and they did not care at all! They told me that I have to return the items and, I’m just like how will I return the items when they did not arrive? and then they told me to show proof that it didn’t arrive and I did do that and they still did not care. They sided with the seller, closed my dispute and completely took my money from me.I also had another issue where I asked for a refund and they emailed me two months ago and promised me a $20 refund with no return because I’m a “valued customer” and they still have not given it to me so I contacted them about it and they proceeded to blame it on me and say it’s my fault that I did not get my refund bc I did not return the item when they literally told me I could get a refund with no return so once again they took my money from me. AliExpress has stolen about $170 from me I will no longer be buying from here again and I encourage you guys not to buy from here either I have also had problems where I have written bad reviews and they deleted them just so no one can see it I’ve also seen other people on the app say that AliExpress sellers are framing them and saying “if you don’t give me a 5 star review we will keep your money from you and not give you your item”which is so ridiculous these AliExpress people are absolutely disgusting.

this app is garbage. pure GARBAGE. i added about 15 items onto my list and pretty much all of them had the new user bonus. i figured i would buy them all at once but the new user coupon stopped me from doing so. so instead, i tried to buy just one item with the new user bonus, like it said. it wouldn’t let me at first bc the total was less than 20 on apple pay so i just used my card which i guess messed it up somehow and then i went back and some of the items became full priced, but some still had the bonus. i tried doing everything in my cart again but it didn’t work so i just bought another item with the new user bonus. i used apply pay for this item and it cancelled both order because they both had the new user bonus. now it won’t let me buy ANYTHING bc of security reasons when it’s really just a problem with the coupon. this stuff takes months to arrive and i’d like to get it done but i haven’t even been refunded for two purchases and i can’t buy anything until those purchases have been refunded or i can get rid of the new user coupon which isn’t even able to be rid of i don’t know how to use it and it’s getting annoying pls i want my 38 cents back and just to order some stationary before valentine’s day i’m not even that mad i just want to buy my stationary pls help

Good app but.... It’s a great app and a great place to shop but not all sellers are cooperative. I just had a seller June electronicity/Junnuo tech. Store took their time getting back to me and was slowly helping me. It was like they were stretching the return limit so you’d end up with a faulty product. Then after I told them what was wrong and sent a video of the obnoxious noise it was making. They told me that “ it’s a normal sound my friend” which wasn’t supposed to sound like that at all, so they will give faulty advice as well. Very sneaky and unscrupulous. Many other seller have done the same or had another tactic. But I had no idea that 15days after you get product there’s no return etc. the seller was being politely unhelpful and ended up with a brand new product that runs like it is 15yrs old. They wouldn’t help and was being childish. This was just my last mishap with a seller I’ve lost so much money on this site it’s sad. I would highly recommend only buying once and a while when they have better prices or sales. But I would suggest you just go to eBay cause same sellers but they have to follow American rules and policies. So be very careful there are good sellers that don’t try to trick you but there are very unscrupulous sellers on this site as I imagine they did this to just me I’m sure they tricked others as well. I usually compare prices then if I have to order from here I will but typically go elsewhere.

Great place to buy things!!. I have been buying from Ali Express for years and they have gotten better every year! I live in the States and it used to take 1 month or more to get anything from Ali and other similar sites. The last 2 years it has taken on average 2 weeks to get most items, sometimes 1 week like recently, surprising with the whole COVID-19 shipping delays Ali has done great for me! Now if I need something name brand very quick, in a day or so I have to hit the normal other shopping sites so I can get an item in a couple days but if you plan ahead just a little and be a little patient you can get some great deals on things, just be smart and check out the seller and feedback and number of sales and star scores and you should be just fine. Ok gotta go, ordering some more stuff from Ali so I can get it before Christmas... ...are you still here, seriously, did you really read this far?? Good for you, now stop reading and go buy some stuff, hurry, now!!! Oh yea don’t forget to use the coupons you see on the site and on the sellers page, they will save you a little money which makes it even better!! Ok by...🤗

Great app/Great sellers. I love the site because I can buy new creative things to keep me inspired for a fraction of the price that I could get anything like it in the US. The prices have gone up since I first started using this site a few years ago, but I still find some wonderful deals. In recent months, shipping speed has really picked up and I am feeling more confident now with ordering from Ali express. They started a new combined shipping thing if you order things from different sellers and I don’t know what the number is on when they combine them. Maybe it’s five or 10? I’m not sure. Anyway, it is faster with combine shipping and really nice to receive everything in one order instead of one teeny packet at a time. The biggest downside of the is, if you don’t have any proof that all the items were not in your packet, they do not want to refund you. This happens periodically for sure. It makes you lose trust in the company because you’re supposed to prove that you didn’t get a certain item. You can’t prove it wasn’t there. I had a couple sellers that worked with me that sent me either the item or a different item if they didn’t have it, even though technically Ali Express wasn’t going to require it and denied my disputes.

lol toooo good honestly!! 🤪. I honestly use this app toooo much lol it’s genuinely so fun, fun to explore, easy to navigate & I find some really awesome things I’d likely not find elsewhere, especially for the prices. I’ve had a few issues with some items ngl, either not receiving, stuck in customs, past said delivery date or items that have come damaged or not as described & I’ve always had an easy time disputing these issues or contacting the sellers to make things right, which they almost always do if it’s necessary without much hassle!! Sellers are almost always quick to respond in general. It’s always updating the app & evolving which is nice. Overall I recommend, four stars though due to them changing some things in the last year or so, such as where your account ranked w/ how much you spent & the perks that came along with that. Also how the coins are used which was more detrimental to me & my use & felt it was unfair. And also adding shipping to most items now I guess?? Makes sense but liked it better before lol But anyways ya I recommend, especially if you like to just browse & explore (& spend lol) !! 🥳😉

This is an atrocious app and I’m disappointed. I’m extremely disappointing this app. I remember when you used to be able to search for something and actually find it. The search feature has always been janky- but now they’ve gone off and MADE IT WORSE! Now, when you search for something, instead of showing you relevant results, they show you what THEY WANT you to buy… If you search for DOG+COLLAR+RED they will show you all 6,000 dog products, all 800 collars, plus everything in their inventory that’s red. (Literally, millions of items, and none of them are a dog collars) Most e-commerce sites have a way of sorting by Relevancy, Price (low to high), Price (high to low), and the ability to set a min/max price. This app has all of that, BUT IT DOESN'T WORK! What a colossal failure for a $180 billion company. I know $50,000 start-ups they have a better search engine. Do you know how bad it is? It’s SOOOOOOO BAD that I sometimes have to use Google to find what I want on AliExpress. Not only am I disappointed at the app, but I’m disappointed in the company for buying all these fake reviews (you can tell because they’re not even coherent English!) No one is going to give 5-stars for a broken app! This is a two star app. On a good day, maybe three.

My review USA collector. If you pay attention to the reviews and pay attention to the specifications you can almost 100%depend on the quality of your item. I say almost only because there will be fake and false ads wherever you shop online and shipping and packaging heavily depends on the sellers and how much care they take….again pay attention to the reviews and your good to go. I have had one damaged item out of a large number of items and it was not worth taking action it was clearly shipping abuse not on seller or sites behalf was barley damaged easily fixed. To sum up my over all experience as a collector from the USA. Prices are unbeatable and if you pay attention to what you buy and the details of what you’re getting this is now my main source and would be a huge added value to any serious collectors arsenal of “hook-ups” lol I personally love using this site and very much recommend. Also customer service on sites behalf has been very satisfactory. They do want you to revive quality product through the sellers and will work with you through issue you could have…thanks guys and gals at AliExpress and the sellers!

Very impressed. Given the quality of the products, this app truly deserves a five-star rating. However, the level of (TRACKING) During a single visit to the app or their website, I have received hundreds of tracking attempts. In today’s digital age, tracking is to be expected, yet this app proves to be one of the more aggressive players in the market. This invasive approach is the sole reason I’m rating it four stars instead of five. For those unfamiliar with the concept, ‘tracking’ refers to how companies monitor your digital footprint to target advertisements more effectively. They collect as much information as possible about your online behavior. This data is often sold to third parties or used to refine their advertising strategies. It’s a common practice nowadays, but it feels like an intrusion, albeit an accepted part of our digital lives. Despite this, when it comes to the products themselves, they are unparalleled. This company offers the best products among all the Chinese companies that sell similar items in our market. Their product quality and innovation stand out distinctly, making them a top choice for consumers seeking

Get amazing things for less price. After my legs giving out on me and having to go on state disability, I have found using this site I can still get things that are nice and work at a fraction of the cost if got it locally in my area or online. Surprised at things can get, original or copies. When $ is tight you do what got to and this site doesn’t let me down. Gotten things didn’t think would ever get even when worked and made good $ then to but now even with my low pay I can still find things that would normally cost few hundred here for well under 100 on this site sometimes under 50 and its just what would had gotten if bought it in the stores here. Yes you may have to wait for customs etc for the mail to get to you. But I’ll wait a month to get a item in mail to save me $100 or at times a lot more for a item I always wanted. Love to support my local area but I got to live in my means and still want nice things or things to help me move around since paralyzed now. Can’t go wrong with this site. Hasn’t done me wrong in last few years used it. Only had to ask for refund once and like the shipping to you it did take some time but I got my $ back and I was happy in the end.

Not that Great. It’s not safe at all anymore. They are allowing stores and people on the platform just to take your money. My wife always bought bargains and it was fine. I recently opened my own account, made two purchases, nothing but headache. One item came all scratched up and the other one was a screaming fake copy and inferior model from what I attempted to purchase. Ali will communicate proper. But nothing ever gets done because it all depends on the sellers. So basically you are vulnerable all the time. They promise good business but they have very little control. At least on the items that I’m interested in. I highly suggest reading the reviews first. Use your conscious and think if it is really worth it, waiting for a whole month to get an unpleasant surprise, and having to loose precious time to solve issues that should’ve never appeared. I don’t want to generalize because it’s unfair. But if you put all the numbers together there are more negative reviews than positive. And the positive ones are for stuff that can’t be fake and are naturally cheap.

Overall l love it. I really really love shopping from this app. I love finding unusual stuff. I also love the variety of things to buy and the different stores. I wish the app will make it mandatory for sellers to mail the items within 3-4 days. It takes some sellers 10 days to send the item/s in the mail. There were a couple of sellers l had to message and then they sent my items right away. It’s like they totally forgot, but they did take my payment. Also, while it takes 3 weeks to a month to receive items from some sellers, others take 2 to 3 months, which l find absolutely unacceptable. Also, sellers need to be told to protect the packages no matter what the item is. Some sellers place items directly into a plastic bag and the items arrive damaged, broken, bent. Another thing that it’s not okay in my opinion, are sellers claiming to sell original items, but they turn out to be counterfeit, and they are charging the full expensive price of the real item when they know it’s not an original ítem from the company the manufactures it. I do love shopping on Aliexpress, so l do plan to continue shopping here.

Really Decent App. I have tried several different apps such as this one and this is my favorite. So far I really haven’t had trouble any except you must learn to be very patient with the shipping time. I have received everything as I ordered and as stated. My advice to anyone who is ordering is to Read The Specifications Always and Reviews Carefully. Also make sure the photos are of Real People in the Reviews because some of them are the store owners. Just Read and the same item might be cheaper with another seller but check the store out and look at the shipping cost. Check sizes and dimensions for your own understanding of accuracy. Also understand on clothes that the Chinese are much smaller people so most clothing runs much smaller. What is nice about this app is You Can Ask the sellers questions about the products if you have any concerns and they will answer you. Overall I think this app deserves a 5 star rating. Just remember so many people are ordering from these apps now that their postal system is not as efficient as ours. Be understanding of this and except to wait at least 30 days for your order.

Worse than useless. Update march 2024 Please please GIVE US THE ABILITY TO TURN OFF AUTOPLAY ON VIDEOS. I LIKE TO LISTEN TO PODCASTS WHILE I BROWSE AND HAVING TO RESTART THE POD EVERYTIME I TAP ON AN ITEM BC IT STARTS PLAYING A VIDEO IS SOOOOOO ANNOYING. not even going to get into how I hate that the video is always the first of the slides, when 99% of the time a pic is more than enough to get an idea of what the item is. The website is terrible, and the app isn’t far behind. I search something new and 90% of the results are THINGS IVE ALREADY SEEN. Why would I want to see things that I’ve already favorited? That’s why I favorite them, so I can go back and grab them later. Not so I can see my favorites womens tube tops when I’m searching for MENS FLANNEL JACKETS ??????? This never used to happen, what is going on with your algorithm fix it ——- Update Algo is still somewhat horrible but I have a new complaint—why are you limiting the number of wishlist items, basket items, and number of wishlists. Do you want me to use this app or not??? Cmon!!! This app is so hostile as a user. If I weren’t too poor to shop somewhere else I’d leave in a heartbeat Update: anniversary edition. Somehow it’s worse. It’s like tiktok had an even more terrible shopping extension. I want to go back to 2016 when apps had a specific purpose and they were good at that one thing instead of trying to be a copy of whatever new app just came out. —where are the sorting/filter options when shopping?

Security issues from terrible update. I have bought a lot from AliExp and had mostly good, but some awful experiences (empty packages and damaged or faulty goods that I had to pay for, as their dispute process only allows their vendors to upload evidence after the initial complaint) BUT after the last update my credit card was security blocked. The two ways to solve this are firstly to delete and reinstall the card, but you can no longer delete the card in the app and you have to use the Ali Wallet website, which constantly goes to a ‘system is busy’ message when confirming your email address, so it cannot be used. The other way is to lodge an appeal. How do you do that? You have to send a picture of your passport or drivers licence, PLUS a picture of the front and back of your credit card (showing your signature, of course) PLUS you have to send a copy of your bank statement, with account numbers, balance, spending and deposit record, employer deposits so they know where you work, etc. Call me Mr Suspicious but that sounds like a perfect setup for identity theft/bank account hacking. So my card is blocked, which means they don’t want my money, and unless I give them all the information to hack my life then I can’t buy anything more. Anyone else find this suspicious?

Sometimes really good. Sometimes a nightmare.. There were technical glitches in the platform that prevented me from seeing how to return items. My dispute page was just blank. I spent several hours with somewhere around 10+ customer service agents trying to deal with it. Customer service specifically told me NOT TO SEND THE ITEMS BACK UNTIL DISPUTE ERROR WAS FIXED. Even wrote in before my dispute time was up but the dispute time elapsed before the issue was fixed. Every single time, I was told they understood my issue and I deserved a refund and that they forwarded it to higher resolution team and then every single time the higher resolution team just wrote back saying that I didn’t get my refund because I didn’t send the items back. Often times there are major translational Issues. Be very careful about buying anything expensive. Multiple sellers falsely advertise. For instance, I bought string lights that show animations in the video for the item but then when they showed up there were no animations (like fading etc). I messaged the same seller before I purchased and asked if the wire was copper or silver because the description said copper and sometimes it changes depending on supply. The seller said the color was copper and then the lights showed up with silver wire.

Delete app not just yet!!. My first time with aliexpress. I know most of this comes from China. The WISH app is exactly the same as aliexpress. Mostly come from China that’s why they are very cheap and take a really long time to ship out and receive order. It took a month for my order before they shipped it out. A picture is worth a thousand words. So don’t believe or trust the picture they post about product. This is my first time ordering and the picture matched what i got but the accurate size of it is bad. The size didn’t actually fit my phone. I figure i start with something small and cheap before i really start shopping. But my concern is…. How many times do i need to purchase something before i get something right. One problem i saw when i was looking for items… they post the picture i searched and the price but when you click on it. The price changes depending which part of the item you want to buy. A lot of people are happy from other reviews that i read but having a bad experience from the get go sets the tone for the next one. Paranoia kicks in when you hit buy thinking if you’re going to get your money’s worth this time.

Tips to shop with aliexpress. I’ve been shopping with AliExpress for several years now. The app is pretty decent, sometimes it’s a little clunky but it’s easy enough to navigate around on but I wanted to add my two cents on the reality of shopping here. Think of it like many shops all under the umbrella of Aliexpress, like a mall. It’s a portal to all of these shops and it does offer buyer protection but you have to do your due diligence. First, expect slow shipping because the goods have a long way to travel, slowly. Second, don’t spend anything you are unwilling to lose (do your research, some stores are incredibly safe but there are questionable shops). When you get a package, take a video WHILE you open it. This will serve as proof if the item is damaged or missing parts of the order. And finally, communicate your with seller if there is a problem. Many times they will offer to make things right without intervention, but if things lead to a dispute do not close the dispute and/or accept a refund off of AliExpress. Remember, check reviews, look at photos from buyers, and be smart!

Tamara Himes orders. My hoodies were all nice i worry two may be small but I won’t know till Christmas. Nightgown was to small and not what I order style was wrong so I got refund. Pokémon tin I never got ask for refund cause box of cards were open bent were smashed they had moisture in the wrap. I ask for tin with refund and you only gave me some of my money back instead of making my order right by sending the tins I ordered these were gifts . The book and tins w/cards were for my boys. I still needed to order 5 books . But after this I won’t try your sights are to small you can’t really make out what your getting but my order even said with tin box so you should of sent me the 3 boxes not some of my money. The ornaments I thought were figures not flat plastic it didn’t state that on sight. I ask for refund and got it. Your dispute doesn’t give you the option to say you got wrong thing would like it fixed with the right thing . I spent over $200 with all my orders. Very happy with the shirts I recieved . But still waiting on two tee shirts and a hoodie and siren figures . Pokemon was your mistake and I’m out cause you chose to only send some of my money instead of sending me what I ordered I never got the tin w/cards they were what my boys ask for I can’t find them in the stores there sold out. The hoodies were the only thing that were like what that showed. I was only told this shipped I got the stuff before I was notified where it was got up date 4 days after recieved.

Be diligent in your research. The old saying is true that if it seems too good to be true then usually it is. I have doubt that this app is no exception. There are a few things that I have received and found them to be a good bargain. But oftentimes in order to get decent items, you’re paying close to what you would in a store near you. I’ve found that often times companies will take pictures very close up to an object to make it appear larger than it is so when you receive it you are really aggravated that it is so small. No wonder it was so cheap. And finally, I’ve found that there are shops you must watch out for because they have marketed something as theirs only to find out they have stolen it from another artist in another part of the world and there’s not a whole lot that can be done about it. But I can’t help but laugh at the USA when they outsource their products to make a bigger profit because all they have done is given the opponent their secrets and they just produce it under their name and make them a competitor. I used to like this app but I’m not near as fond of it as I once was. Also, I’ve had to file a lot more disputes because of either not getting something or getting a defective product. Finally, the shipping has become much more expensive in the past six months. You have to be careful of that now. So it is what it is and you get what you pay for in the long run.

Combined Shipping. Shipping has greatly improved! Thank you! I initially liked the combined shipping but lately it has been a nightmare. 1 package, with many items, was lost. Another, with many more items in it, was returned to sender. Both were horrible to deal with. I had to figure out which items were in these (not easy when the Order ID number is the same for every single order (seems is more a customer ID than order ID). I then had to reach every Seller/Store to debate whether my items were coming or not (not likely with lost and returned packages)…. Then had to go thru dispute process for every single item. Then, when trying to re-order everything, sellers raised their prices or things I very much wanted were no longer in stock because of the time it took to resolve shipping issues. I am no longer a fan of combined shipping or, at very least, not a fan of the resolution process for these. I would like to remain a regular AliExpress shopper so I do hope simpler options will be available so these transactions can be as simple as they should be. Thank you for your time.

Terrible. I highly recommend steering clear of aliexpress. Not only are the sellers horrible to deal with both in waiting to send out the item that you have bought, but customer service is a nightmare to deal with if you have to file a dispute. I had just a few transactions and that was enough for me to delete my account and app. Some transactions I had to wait weeks and extend the time or the site would automatically cancel the transaction if the seller didn’t get it out in time. Some just never even bothered to ship your purchased item after a whole month. In the case of the cancelling, refunds were delayed. In the case of actually getting the item, good luck with it coming right or as pictured or described. Trying to reach resolution with sellers are difficult and often delayed with them dragging their feet and trying to run the clock out on your buyer protection period. Then the customer service will be friendly and act as though they are working with you only to close your case and give you a few dollars off and not a full refund when you’ve built a lengthy case with documented photos of what you’ve actually received. Open another case and they’ll close it just as fast again. In my opinion, it seems like an easy way to scam. I’d rather use other platforms seeing that there is some better protection when things do not work out the way they are suppose to. I suggest you do the same. Save the headaches and the time of going in circles to end up with no resolve.

Ordering from AE for around 10 years!. I’ve been ordering for over close to a decade and each time has been a wonderful experience. Any issues are usually cleared up by seller fast and without much fuss. Only had a few orders that were ridiculous and tiny such as stationery ephemera but that accounts for maybe 3 of thousands of items. I have no hesitation now to place orders, but do be sure to read the reviews. Sometimes you miss details that were overlooked or extra images were not shown on the listing. Huge tip: call your bank and do a prior authorization on this site so they don’t flag and refuse orders and or close your account down. I had to verify each order I had made that first time and then place a standing order so now it is no issue at all to place orders at all times. Tracking is impressive with alerts of shipping, customs, eta for delivery and when it’s at the home sorting facility that will make final delivery plus a delivery confirmation on the app and in an email. Tip 2…. Always follow stores you like to get an additional dollar off an order and to add coupons. There are often buy $x amount and get free shipping and buy increments and get $1-20 off orders. Use that to save even more. I try to get the items with free shipping first choice but will go to a seller that offers free shipping when I reached a $12-26 purchase threshold.

I’m always on here. Iv used AliExpress for almost everything. If you didn’t know, I’d you don’t know what the name of the product your trying to find, you can take a pic of it or screen shot a pic from the internet and AliExpress will find it for you. It’s scary accurate. I’d say more accurate and faster than any image reversal app or service out there. Google needs to take notes. As long as you stick with buying items that have sold more than 100 and is above 4.4 rating, you’ll be happy with your purchase. BEWARE of products that have reviews that don’t sound talk about actually using the product. Be suspicious if it only says the item showed up fast or is in broken English, AND if it’s talking about a different product.. Another tip I wish I knew before is that sometimes you’ll come across some items from different sellers with fluctuating prices and shipping. And if you can remember that there are no sells tax on the shipping, you might save a few bucks. If you can follow the tips iv mentioned above. You’ll fall in love with AliExpress! Keep Feathern it with Peace and Love!

Great savings on carbon bicycle parts. I recently started using AliExpress for name brand bicycle parts at a great price. So far I’ve received everything I’ve purchased from this website. Most everything comes from China so there’s an extra wait time to receive stuff. If you use the mobile app you sometimes can save a little extra then using the website. You’ll be amazed how much you can save from buying from China. Lots of things are brand name items and the items that aren’t brand the quality is real good. Most everything you buy in the US comes from Asia anyway. You just cut out the middleman. AliExpress is easy to use. Most all the sellers respond to your questions so you can ask anything before you buy. There English is a little broken so you’ll have to read between the lines. Just be sure to check the sellers feedback before you buy. You’ll want to be sure to buy from a reputable seller with a good history. I’ve purchased a carbon wheel set for $500 where the name brand wheels would cost $2,500. The ride quality is great no complaints. If you do have an issue support will freeze the payment to the seller until the issue is resolved and you have control to release the funds to the seller or get a refund.

Easy Shopping, Wide Selection, Phenomenal Deals. Very convenient and easy to use app. I’ve used it for about 7 years for cheap accessories, small things like earring backs, synthetic wigs, plush from my favorite series, and more. The deals are phenomenal, and the jewelry quality has always been good, often better than or just as good as costume jewelry at popular American stores (Charlotte Russe, Forever 21, Claires) for a fraction of the price. The lack of additional shipping charges on most items makes it even better, and sometimes purchasing via the app instead of the website yields additional discounts. For example, I made 7 jewelry purchases totaling $16 and it got me 5 necklaces, 3 chokers, 2 pairs of earrings, and an elaborate two piece ring. Many items also have picture reviews from customers, and you can ask questions directly to vendors to make sure you're getting what you think you are. 5/5 I would definitely recommend. (Note that it is wholesale from China so 4 weeks to arrive is typical (though it’s faster or slower in some cases); see the est arrival date for each item before purchasing)

Great Deals, great Products, great prices!. I’ve been with AliExpress for many years, I’ve made thousands of small purchases and only had a few minor issues, which were resolved right away with refund, partial refund or exchange! I still shop here and still find great items!! Shipping times have improved very much, doesn’t take months anymore as it used to be, now it’s only 2-3 weeks! Of course it all depends on which store I buy from! Always check the reviews before purchasing, always check % of positive feedback from buyers! Never buy under 95%, lower numbers means not trustworthy! But then we all learn the hard way, so did I!! I’ve purchased clothes, which is hard to do because the material is hard to tell in a picture! Blouses are usual very thin material, not worth the money, BUT the lined leggings were worth every Penny!! Make sure you hand measure your body and don’t guess!! Compare items from here with google, certain things might be cheaper there, mostly not! Craft items are much cheaper here, Delica beads here are NOT Delica beads… I purchased some and was disappointed! Only 15/0 seedbeads were ok. As small as they were, a size 10 needle still fit through! Enjoy your purchases… live and learn what’s worth your money! Just always read the REVIEWS and learn from other people’s mistakes!

Aviya. Hi, The Ali express app is good and has been improving in the last years from time to time. There are still some improvements which I think are required and will benefit the customers and make the use easier, especially for those who are ordering a lot. When you go to your account, to “shipped items” in order to confirm shipments which were received, after you confirm packages from one seller, you get to a page which lets you either move to rating the confirmed item, or back to your account. When I get shipments, it’s usually many and from different sellers, so when I want to confirm several packages from different sellers I have to keep going back to my account, to the confirmation page, roll down again to the right package and confirm again. This is don’t for each seller separately. Which is exhausting when you get about 10 packages altogether. They should either allow confirming several packages from different sellers in parallel (by marking with a v in each accepted item which the buyer wants to approve), or add another option after confirming which takes you back to the “shipped” Page, where the confirmation is done.

Ash. You do not even receive most of the merchandise you order and then they don’t refund you or give you any merchandise in replace of your original order. They mix up orders all of the time. I received a bunch of plastic pieces for some one named, Rosa, and paid $91 USD for 6, 5-piece sets of lingerie. I never received them.. the seller refused to admit to the mistake and just stole my money, instead and ALIEXPRESS PROMISED that would not happen and they promised that it would be taken care of, needless to say, it was not. What they are doing is illegal. The store, “VARSBABY”…just stole my money, no refund, no merchandise. It took 6 months just to receive the plastic pieces of “Rosa’s”. I uploaded evidence of the original shipping label, the US LABEL AND THE PLASTIC PIECES. ALIEXPRESS JUST STEALS YOUR MONEY AND DOESNT SEND YOU YOUR ORDER AT ALL!!!! This has happened about 7-10 times now to me. I will never buy on here or especially from the Chinese sweatshops EVER again. What you do end up receiving? It is normally broken and they refuse to refund you in that scenario, also. They put you in touch with a robot who does not have the ability to communicate until you beg to speak to some one alive..and then they lie to as well and tell you you’ll get the merchandise or refund but you do not. Don’t count on any thing that you order coming before a 6 month time frame, either!

Gotta watch these guys....... I’ll try to make a long story short yes it is a great place to shop they do have everything if you can come in contact with the right seller and not have to use customer service, my seller did not communicate so I had to use customer service they are responsive and they are very nice to work with but in a nice roundabout way they have the sellers back making you think that they have your back but they do not I got screwed on something that was Supposed to take 12 to 20 days for delivery took 60 days Telling me to keep waiting patiently they ran me out of purchase protection time so I could not get a refund and the seller got paid quickly if something is not available it will not tell you but they will take your money and you will be waiting for your item that does not exist the only way you will know is if you ask them if it’s available I ordered the same parts from Allabiba And got them in 3 days Bear in mind I also had no tracking information other than order has shipped and they could not tell me where my package was or should I say wouldn’t tell me so don’t think customer service has your back in that situation in a dispute refund situation because they do not they will milk it until purchase protection runs out and then say sorry

Get rid of the confusion. I like shopping on the website… It has a lot of variety and great prices and good products. However, if you try to track an order or look for an order or have to return order the orders detail page is atrocious. It’s so confusing I needed to return about five things and wasted $70 because it was so confusing I could not find the item I needed to return. They group items together but they don’t display all the items that were purchased. So I had to open every single picture ( non of the pictures was of my item) in order to locate the exact item I was looking for. But bc I ordered similar items (bras, stockings, panties, garter belts)! Black and red only. I was in tears trying to make sense if which was which from what company bc there are no tags on the product except size tags I could figure out which item was going to this store for a return and which item was going to that store for a return. Please make it simpler to track orders. But I love the variety and prices soooo much that I still put up with the confusion I just have to make the orders the very small and spaced out

Sometimes confusing. There are a lot of sales and the discount coupons are very confusing. I collect a lot of points but don’t use them too much. You never know if you have the one for the store you want. I usually just don’t buy things because of that. The coupon plus a 0.01 sales items appear to start at 2 AM here. Needless to say I never get any of them. I guess they aren’t meant for the customers on the east coast or mid western states of the US. It’s the middle of the night here. There is also a problem with items advertising one thing and when you get to the page it’s three or 4 times more expensive for that item. You get a much smaller , scaled down item for the advertised price. Also they will call it cashmere and then when you get to the site and check the specs it says polyester. So I don’t buy that either. That’s illegal in the US. It’s called bait and switch. I’ll go find it elsewhere. It may cost a little bit more but I know for sure what I’m getting. When I find a good place that has quality items for a good price I tend to stick with that store. They may cost a few dollars more but I know they are a reputable store and I won’t get junk, it will be something I can use or give as a gift. I have bought some very nice things on the app

Obsessed. Very reliable. I shop from this app at least twice a month. I’ve purchased just about everything from here from face products to jewelry and electronics to shoes and sweaters. I have just 3 complaints. 1) The gold coins I’ve spent several months collecting have so far been useless. They’re exchangeable for coupons (like $2 off $15+ orders) good for very select stores (not all). Basically, 13% off, which isn’t bad at all except that in the 3 or 4 years I’ve been a very active member, I’ve only used a coin-exchanged coupon like twice. 2) Very limited penny deals in exchange for x-number of gold coins are available every 24 hours. If you’re on the west coast, that’s at midnight. For me on the east coast, it’s at 3am. The one time I tried playing the penny deal, the second it struck 3am, everything was sold out before anyone could count to two. 3) The freebies the sellers advertise, anyone can apply for them and just once from two different offers so you can’t submit a request more than once for one item and you can’t submit more than two requests a day. I have been a member for more than 5 years and have not won anything from AliExpress.

Terrible customer service. I ordered some merchandise in February and I guess I had forgot to put in the address number, which on my part was my fault, but they did not know until the package came to the US in March, so they returned it to the sender. Then since then the Corona Virus was starting to appear in the US, my seller couldn’t ship the package back to me for some time. I asked for updates every month, because I ordered some other things from China from other apps and they came in. I later asked for a refund in the beginning of June because I no longe wanted the merchandise and the seller kept telling me she will talk to the courier. Then she wouldn’t get back to me and when she did she told me I will get the refund when the merchandise is returned to them, but my tracking said it was returned to the sender back in April, so I asked her to clarify again. Every time I kept asking for her to update me she said she would check but i never got an answer. Now it is almost August, so this has been ongoing since the beginning of 2020. Then I tried to contact customer service but they don’t have any live people, only bots and they don’t even have a number that I can call for help. So I can’t even contact Ali express but only the seller who is not satisfying my customer service in any way. This was the first time I ordered on Ali express and definitely the last time.

Aliexpress need english spoken customer service. I can’t even count the many times. I ordered something from AliExpress and did not get it or it came broken or it did not work and it was a hassle to fight for my money back. Yes, things are cheap pricewise and also the things you buy from there are cheap too, but some makes sense with the price. but it’s frustrating when it says you can return anything but they make it a big deal or it says it’s on its way but it never gets to you and they want you to send proof that it’s not theirs like how can I send proof that I didn’t receive it and when you send them proof from the mail post office with their phony tracking number they say does not exist. And then finally, I have to get with my credit card company follow dispute for back charge and hope that I can get my money back. when I try to get a hold of somebody from AliExpress, it’s very very very difficult to get a hold of somebody and everything my messages no phone because it cannot speak English and they use Google translate. A agent told me straight up they use Google Translate, and then there’s miscommunication because words that we use Translate to something they don’t understand, and vice versa. Fortunately enough AliExpress sellers are so dumb and unorganized so I always get my money back. Finally, I would say to anybody think about getting AliExpress and this phony ratings to please think about it and not buy anything from AliExpress.

Very great app!. I was a little skeptical about Aliexpress before i started buying, but let me tell you, Aliexpress is definitely worth a try! Now most of the sellers on Aliexpress are from China or out of country, so i would not go to them if you need your package in a speedy fast hurry, but if your just a heavy shopper like me and forget you buy things when you buy them (lol) packages are always a surprise! on most orders, the estimated shipping say around 89 days, but so far i have placed 14 orders in the past week or 2, and three of them have come in wayyyy before estimated delivery. I really like their cart feature, where you can buy one item at a time, or select only the items you want to buy in that purchase. i find it very convenient because on most apps you have to place orders altogether, but with Aliexpress you can pick and choose which items you want to buy. They have feeds where you can check out other people’s reviews about other products, based on the things you’ve liked, wishlisted, added to your cart, or searched up which, to me, is a very nice concept. Everything is priced so well and reasonably just watch out for shipping costs lol. Overall the app is great and i definitely recommend to most <3

AliExpress has come a long way. I first bought from AliExpress about 12 years ago. I bought, what I thought, was a bikini for a large adult. What I received was a bikini for a maybe a 7 year old. I even double checked to see if I may have chosen the wrong category and size but nope, they showed “woman’s large”. From that day, I never bought from them until fast forward to last year when my nieces (30 and 23, respectively) showed me things that they bought through AliExpress and I was taken back by the amazing quality and the sizes were just as my nieces wanted and ordered. I said “Oh what the heck, let me give them another opportunity.” And I have not been disappointed since I made that decision. Granted, the shipping is a wee bit longer than one might want it to be but come on, you also have to consider it’s coming from the other side of the planet (my nieces are in Chile and I’m in the USA). So fair is fair. They are doing a good job in delivering in decent times. So kudos to AliExpress for putting attention to all departments (quality, customer service, availability, shipping, etc). You regained a loyal customer :)

Ali Express App Review. For the most part the app works well as other apps of the same type. However, there are times I am looking for something and it totally misunderstands what I am telling it in the search. The other problem I see, is that there’s no way to track your shipment once it leaves China. I waited almost 5 months before I got my last order. Don’t worry though, usually it doesn’t take this long; probably due to the pandemic. Another thing that is very difficult to do, is to review stamps (for paper crafts/scrapbook) and metal dies, because they have the same name and it doesn’t not show if you are leaving the review for the stamp or the metal cutting Dies. The last thing that is very aggravating, is that when you’re order is missing still and you want to put a dispute an order, you have to put a dispute for each individual item in your order; it will not let you dispute the entire order and this is extremely time consuming when you have a very large order. There are boxes to let you check them individually or as an entire order but there’s no button that lets you do the entire order. And it’s the same when you receive your item; even if you get the whole shipment in one envelope. If these things get fixed I’ll probably will give it 5 stars.

Good but not great. Some products quality are questionable in the picture they look that it will be a great product but when you get it you could see that the material are very cheap and very bad quality. Another point is that when you try to return items some time is very difficult to get ur money back especially if you got something that u think is going to fit some where and if the item is doesn’t fit where you think it was going to fit , the seller don’t want to get it back it happens to me 3 times in another web-side they don’t have that problem they just want the item back no question asked you guys want to know why I want to return it the size of here I thought it was going to fit even want the brand of the place where you try to fit it to me it doesn’t make any send. the last the package some time looks like some one opened and your missing items in ur order and when you try to get ur money back because it didn’t come your app wants me to take a foto of the product that I never got it doesn’t make any sense how I am going to take a picture of something that I don’t have so there is no way to get ur money back because ur app doesn’t let you go to the next step because it needs a picture AGAIN OF SOMETHING THAT I DON’T HAVE IT DOESN’T MAKE ANY SENSE . Hopping that u could resolve this issues so I could order all my thinks with you instead of getting stuff from other websites Thank you

Please read this review :(. This is unreliable, I lost so much money from stores not refunding like they promised.. l lost at least $200 total. A SELLER canceled my order of $112.. and when I tried to open a dispute the highest refund I could request was $16!!!!. so I canceled dispute and decided to wait the 48 days to try to get a full refund.. The seller has ignored every attempt I’ve made to reach out the them.. I’m still not sure what’s going to happen with my money.. I’m hoping for the best. I’ve super patient, and I have ordered A LOT from here.. I’m hoping for better future experiences but I’m super disappointed and overall feel let down. The prices are going up too, which doesn’t make sense for a lot of the items.. They are honestly about to lose my business unless something changes. Here is how AliExpress works. They have different “sellers” and “shops” that sell items, nothing is 100% guaranteed.. it really is a gamble with your money because there’s some stores that have fake reviews, and some of the sellers that I’ve come across seem like they try to scam you or trick you so they get money and you’re left trying to figure out how to get your money back.

Do your research but great venders are available. I’ve been shopping with Ali for over 8 years and I’ve had some bad experiences but very few. I’ve gotten great vendors to do business with!! Do your research and don’t just look for the best pictures especially when it comes to beauty products!!! A lot of the pictures are circulating from different websites and they are misleading!! You can ask for samples but that definitely doesn’t always mean you’re going to get that product they sent. Read the last few months of reviews and check out the pictures on that particular vendor. They always ask you to take a picture of the product and upload it so they can get a really great review and it drives business their way!! This is also a way to get some of your money back a few bucks like 20-30 dollars for your review and pictures. If you don’t like the product let them know immediately and try to work things out without having to file a dispute. Reason why, simply put you’re most likely going to be back and forth and if you don’t have sold proof that the product is bad or the company has a reputation for selling bad product you’re not gonna win that dispute and if you do it’s not gonna be what you paid for that product. Communication is everything, so is humility! Thanks

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Non existent service. I liked AliExpress till I came to a problem with seller’s taking advantage of buyers by increasing the price even though the buyer has paid for the product they do this by locking you in ,,, you would have paid for it & waiting for delivery only for them to tell you they want more money & you are left with no choice because you have waited so long & you have impatient customers so you pay !!! This disgusting no country does this except AliExpress & you can’t complain because they put you on a Ai that doesn’t ask the right questions.!!!! So what’s wrong is the ratings no way it’s real,,, I’ve also been ripped off by a supplier & AliExpress won’t help because I took a few days past return date to complain but I had brought 1000s & 1000s of dollars worth of products so obviously it would take time before I opened all products..!!! WARNING ALI EXPRESS HAS MANY SCAM ARTISTS & HACKERS BECAREFUL …!!! Please Becareful

If you want to buy something, look her first.. When scrolling through instagram, Facebook, or any social platform for that matter you are likely to come to an ad for a really cool product. However, most of the these products have been drop shipped (third-party sold) from this store. So before you buy a product online, check aliexpress first. From my experience, and when buying from a seller who has sold a lot and has solid reviews - I always receive a very good product that is very well priced. I recommend buying from this app, just make sure your buying from a good seller (one with lots of good reviews [preferably photos], and a lot of sales).

Excellent range of products but concerns with dispute process. Oameusa did not deliver $800 worth of products from an August. One item was listed as not being available until October, so l assumed the company was waiting for that before sending the lot. Despite contacting this company several times, they continue to ignore my messages. I still don’t have my goods and there is no way to raise a dispute, as the time has expired. On another issue: There is a glitch in the app where there is a message in the To Pay section stating l need to “pay for goods due to a change in the exchange rate”. I had already paid for my beads and thought when l clicked on the link, l would be paying the difference of the exchange rate. Instead, l paid for an extra $400 order! The message still remains in the app, despite the fact l have paid (and received) two identical orders.

Love it!. Fantastic marketplace to order small electronic items or pretty much anything you can think of. Most items are sent from China and currently take 2-6 weeks to arrive in Australia. The range of goods is phenomenal, and the prices very cheap, though make sure you check the postage price as some sellers lower the item price (even to $0) but hike up the postage. A downfall of the site is that it doesn't let you search or sort by the total item+postage price like others sites do; also it is difficult searching for a particular size of something as sellers bundle them all together and when you search the price shown is for the smallest size, not what you searched for.

Best of the Best. This App is awesome. I’ve shopped for only 2 months, but have purchased about 13 items so far. I’ve never shopped online before, I’m Male 55! Ha. Payments are very secure, and it’s easy to speak with a customer service officer. Literally thousands of items to look at. Shopping rewards are frequent, with extra incentives given to me personally just for logging on. Oh, All the products are of good quality and very cheap. Once I logged in for the first time, I was hooked. Well done. Chris Update—I can’t stop buying things. Scuba gear, fishing, clothes, health, you name it. Some items may be of lesser quality. Head’s up though, check sizes in everything you’re looking at. Even toys, tools, especially clothing. I’m having fun!!

The worst app for any kind of help!. Want to purchase a product that doesn’t match that description or the photos that advertise it? Want live chat help that blocks you because you ask for help multiple times after spending 100’s to 1000’s of dollars and keep on receiving either damaged / badly made / counterfeit items? Want a service that allows the seller to say whether their product is counterfeit or not in a dispute and close off dispute with no fair or no refund at all - even though photos from their site, any other site and the real world when compared together say different? Well if you wanted a help service does anything but help, maybe a little better than eBay - but that’s not hard! Then this is the badly run help service product oriented app for buying things with your hard earned money that you don’t want anymore! (*There are a few good sellers out there when you find them!*) But don’t let me turn you away and onto every other platform in the world for buying things instead of this one, try for yourself and waste as much time arguing with someone in another country with as many language barriers as you can muster, or maybe try their unhelpful help service that allows you to be sent around in circles by a robot that only gives you responses on how to fix things yourself when trying to get through to live help to help fix a problem that is un-fixable by yourself!:)~ Take my money!! Pleeeeeaaaaasssse!!!

App is good. The app has improved a lot, since my last review. In my opinion the search engine needs some improvement. It will be great if AliExpress website allows buyers to add more items than 100 in their shopping cart and expands the quantity of wishing list. In my opinion the expansion of shopping cart and wishing list to a bigger capacity than now, will help buyers, whom they are shopping regularly on AliExpress. Another issue that needs to be looked at, if they add the feature of giving buyers the choice of ticking multiple items on their mobile app for deleting items from the wishing list, instead of doing it one by one, then going back to the start of the wishing list multiple times. It wastes too much of customers time and effort. Thanks

Delay orders. My experience with Aliexpress has changed, I used to order off her alot and most order would be delayed or came in time. My recent purchase from Aliexpress has been very bad. Firstly, it didn’t arrive in over 3 months and as I write this I have contacted the agents available on the app. Secondly, some of my orders have been listed as ‘confirmed’ unknowingly (without my knowledge) This has been a similar case with a couple of my friends and one of them has a missing order as of last year. Since I have ordered off of here before I thought I expected my order to come on time especially when I selected items that were “12 day delivery”. Which it wasn’t, I was lied to. When contacting customer service it’s always a struggle and the order disappear which really bother me, I am taking this case serious by writing a review because I spent a big amount of money on this order. Although most of my order has not been delivered only some have, but doesn’t mean I am okay with the other parcels not being delivered and my friends not receiving their orders, which is quite alarming. And not to mention the agents sometimes takes forever and I have to keep on messaging them and one agent had left my case. Overall if you want to order off Aliexpress I suggest taking these points into consideration if you’re willing to take these risks you may reach when using Aliexpress.

Contact with AliExpress. AliExpress has changed and in a bad way. BUYER BE WARE! when I need to contact the ‘owners/operators’ of AliExpress it is very difficult to make a complaint that has nothing to do with the SET options given. I received an item which was not what I ordered and due to tracking I kept getting ‘you received the item’ - the options were nothing to do with my problem, before this I had contacted the company concerned and told them and sent photos ( I ordered a dog jumper and got a dog collar!!) they said no problems. Then nothing!!! when I ‘online chatted’ the AliExpress the team they were useless and kept taking me around in circles, deliberately I felt. So the company I bought the dog jumper from - the last communication I sent was ‘can you please send me the item I paid for?’ There was no response!!! And AliExpress don’t help you! Be careful. Don’t buy expensive items you may never get them and you don’t get any help! Also another purchase I made I was sent me a bill for me to pay an extra $1 because they miscalculated postage or some rubbish and I said you listed I purchased at list price, that is a binding agreement and you cannot ask for more money! I still have not received this item

Shopping. Aliexpress I think it’s a good company that people who are selling things on the website I’m not good people sometime you buy things and the send you the stuff that you don’t like or Bad quality of what you ordered and when you ship it back you never get your money back all you never hear from them they will take your money and the product and you never hear anything and saw Ali express I think they shall make an option where people can complain just like PayPal I can buy things in any country anywhere in the world and if I complain to them they will refund me and Ali express don’t have that option that is the only problem with this company. I hope that this can help you guys improve and stop the people who are stealing using your company.

Excellent Dispute Resolution. Oct 2022 Aliexpress has been amazing in their service, communications, refund policy and delivery information. I have had several cases where items were damaged or not working ie USB, micro Sd, etc or item did not arrive way past delivery due date, and each time, Aliexpress team has stepped in after I raise dispute and resolved the situation within 48 hours. I am very happy with their customer service. July 2022 No issues lately and most items have been arriving pretty much within given ETA. Sept2022 - receiving my items between 2 weeks -6 weeks - all within given time frame by sellers, so I have no complaints. I totally ❤️ the Combined Delivery of items as they arrive quicker than regular delivery. Thank you, AliExpress.

Unable to get a refund. I completely disappointed and really not recommended this app. I received a damaged item and request for a refund and the seller told me that I have to return the item to China from Australia to get the full refund. But I didn’t get a full refund and the AUpost told me that the is already delivered so I contacted the seller and told me that they will not give me the money unless they received the package which is stated that already delivered. So I raised the issue to Aliexpress itself and they both agreed not to give me refund. I gave the tracking number but told me that they can’t find the tracking number. Who’s fault is this? I paid for the package delivery and I was so confused why in the first place they didn’t told me that they can’t find the tracking number? This is hilarious highly not recommended to use this apps they will just take your money and keep telling lies on you. The seller and Aliexpress are really suspicious on taking actions if something happens on your order. They can’t escalate the situation and not even understanding the customer value or how important the item that you ordered. It took a lot of weeks for the product to arrived and when you get it and open it some broken pieces inside and don’t dare to return the item cause you’re also not getting a refund you are just wasting your money to deal with this they called “business”. Stop scamming people.

Quite good but caution needed. This is a great app. It works well so far in terms of what it does to connect you to suppliers of goods. As I understand it, each individual stockist will deal with you in their own way with their own products and services to you... if you are looking to use for commercial purposes, I would strongly recommend ordering test items first to check for quality and especially for women’s clothing items the sizes... size charts used do not seem to be super accurate... not all items will be as described. In Australia our local retailers sell clothing marked size S which is basically the equivalent of a size L where most sought after items are coming from. Some items have the size printed on item, so you are unable to resell in Australia as “Normal size S”.... this is not super great for our customers here who are used to ‘thinking that they are a certain size... if they pull something off a rack in what they think is their size, only to find it is three sizes too small, they get offended lol.

Improvement. When we delete an item that we have revived or wrote a review can we stay in the orders place not be taken to the home every time! Because I want to continue deleting things I’ve received. Can it just disappear when we delete so we can continue. Hope you understand what I mean. Also another thing if we haven’t actually said we’ve received it! The time for the order to get here should not run out! Because sometimes the stellar doesn’t respond and it never comes and the times run out and I still haven’t received. So their should be this thing where if they buyer hasn’t confirmed they’ve received the item then they get an automatic refund. Also there should be a system that checks if sellers are communicating because it’s really unprofessional of some of them to be taking peoples money and things never showing up so they should not be selling in the first place so maybe there could be like this thing that tracks their activity with responding to the people and if their not being good sellers that their accounts get taken away from them. Also sometimes the item won’t come and they end up deleting the item so there’s no tracing back to what they sold. And their store and their details. Also need better communication in the help centre.

ORDER AT YOUR OWN RISK. I think people should be aware that Aliexpress has started combining shipping for orders from separate sellers that are purchased within the same week or so period. On every occasion without fail I have had an item missing from my order (quite expensive items too each time) and as the tracking numbers are changed and combined in to one or two large deliveries… you are then provided with one tracking number for the multiple orders. You cannot dispute it as the tracking shows as “delivered”. Even when one item is missing. I’m not sure if someone along the delivery chain is aware of this and talking advantage and stealing items before combining them (the items that go missing are always expensive and quite nice haha) but since the seller says they shipped the items, and the tracking shows the one tracking number as delivered, you have no choice but to lose your money. My advice is only ever purchase through PayPal, or just avoid the headache and avoid altogether. I’ve worked for companies buying from Aliexpress and Alibaba for 10 years, I’ve never seen issues like this and such terrible customer service. Be prepared to lose your money, gone are the days of being able to dispute and correct order issues.

Excellent shopping site. I havnt been a customer for very long but already I have reached Diamond member status. I am very discerning about where I spend my money ensuring that I get value for money and thats why I can recommend AliExpress. They are very quick to remedy any problems with out the hassles that I have experienced on other sites and their sellers all seem to be above board and very honest and ready to help. Very happy with this service, and so far am 99% happy with the products I have purchased. Of approximately 1400 items purchased so far I can recall only 5 that had defects, some orders were lost in the post but all were refunded without an issue. In short Ali express is safe ,reliable and I will continue to use them .

Perfect! User friendly, better than computer version!. —Update to review below—had 3/5 score below but recently a new update fixed the bug that caused the errors I discussed so now it is a perfect 5/5! Was perfect—easy search, photo search, disputes, locating orders, etc. all super easy, quick, user-friendly. But then without even updating the app, there arose two issues (~end of Sept/19)that make this app drop from 5/5 to 2/5: (1.) cannot access my “cart” anymore. Only via computer now. No matter which of the few ways available to enter & view shopping cart, it always notes “empty” whilst displaying the number of items in the cart. Online, no problem, all items display correctly. What happened? On both of my phones as well. (2.) the list that displays your purchases has changed screens & is not as user friendly any longer. This change only occurred on my older phone & did not revert back after I tried the latest version. : ( No idea how these changes occurred, why or how one phone only received one of the changes despite “auto update” disabled. I’m already on the app much less because of the cart function error. No customer service contact option from the app either so I have another chore to find contact info and try to rectify this. So 3/5 is the middle between how it was to how it is now.

Avoid these scammers. The worst app or site I’ve ever used and blatant thieves. If your items don’t get to you they deny your request almost every time and it’s treated like your the problem when dealing with customer service. I’ve now stopped buying anything from Ali barber and his 40 thieves and use TEMU which if you have a problem with damaged or b list items they don’t mess around and they refund your u immediately as it should be. If you pay for something you should actually get it but I’m down about 40 items roughly and refunded for s about 5-6 only after I had to jump through hoops and argue over and over. Plus it’s hard to keep track of purchases on the credit card as the order is usually split up and items from one are added to another which has also got others mixed as it is and c something ordered 6 weeks ago vines b with something from last week and something ordered with that us with it and b still outstanding. Is a debacle and I don’t recommend it at all. Any savings from lower prices will be scammed out of you as you go and it costs you more in the long run than buying elsewhere, save yourself the frustration and anger and about them like the plague.

One suggestion for improvement. Well executed app, one suggestion for improvement is that I’d like to have the integration with tracking just go that one step further. It’s great that they give you tracking details for most orders, and there has been some effort made in this area in that you will sometimes get a valid URL to the package on 17-track, and if you’re lucky iOS may or may not then trigger it to open the 17-track app and automatically add the tracking number to your list. But sometimes I’ll be notified that a package status has changed or I’ll get a little “you weren’t home” slip in my letterbox, and of course they identify it by the tracking number. Meanwhile on the AliExpress app there’s no way (as far as I know) to search or filter your orders by tracking number. Obviously you can do that with an order number, but with the tracking number you’re forced to manually go into each outstanding order and check which one matches your tracking number. Otherwise, I must admit that I am hopelessly addicted to AliExpress 😍.

Goods not received again.. Unlikely I will shop AliExpress again, too hit and miss, once again I have goods failed to arrive through SaiCi, they are Doll clothes ordered months ago, and my daughters constantly ask me why they are taking so long to arrive, I sent in a dispute notice, but that vanished, it says I have no outstanding disputes, the delivery path says goods delivered but were not, and SaiCi is saying we have extended delivery time, they are just not understanding that if the are not here by now, something has gone wrong, and they have no interest in rectifying this issue. AliExpress should take some responsibility here, this is 2 out of 4 times I have had issues, I am very reluctant to use AliExpress, especially if the purchase is a gift.

Great app for cheaper products!. Perfect for those items you want but don’t want to pay top price for. Similar to eBay, different sellers have different qualities, costs and delivery time, so be sure to check the store’s profile for how long they’ve been in business (choose another seller if they’ve only been around a month or two) and take note of how other customers rate their products. I’ve had no big issues in over 25 purchases, no late arrivals, and many times things have arrived quicker than if they’d posted from the same country as me. A lot of sellers seem to use the exact same photo for products, but quality definitely differs between sellers. Do your research (just like any other online marketplace) and you’ll probably fall in love with this app!

Great selection and quicker postage than expected. I’ve been using this app flat out for about 6 months. The app icon has replaced eBay on my main bar at the bottom. Everything is so cheap and there are so many types to choose from. I have bought a few expensive things over $200 and had no problems. Shipping to Australia is usually quicker than the 14 day promise and sometimes you get a bunch of orders in one bag so theres less chance of getting carded by the postman. The annoying things are the constant popups, the stupid coin thing that saves you cents on an order, the search gives you about 50/50 relevant products vs irrelevant, you can’t turn off supplier messages, each time you buy something you subscribe to receive spam from the seller. I eventually changed my email to a fake one to stop the bs.

Love the app but need more improvements.. suggestions... Very user friendly app. But think few changes would make it more friendlier. 1. It's good we can track/sort our orders by the seller as well. When you have too many orders it's hard to scroll down and go inside every order to see which orders are with which Seller's.. 2. When we are in one particular page, for example in the shopping cart and checking back with the items, and if we need to access the main menu, which has the home, search etc tab, you have to go back all the steps backwards. So we can access to our bottom menu all the time we don't need to go back and forth. 3. Being able to store more than one card. At the moment it's only one card number we can save. If we need to pay with a different card we have to insert manually every time. If not you have to delete the existing one, add the new one and after paying delete this one and then again add the previous one...... you see. I use two cards and depending on the fund availability or the product I'm buying I may choose the card to pay. So it's easy if we can store few cards and choose the one we want at the checkout.. So these are few suggestions Came up to my mind when roaming around aliexpress which is a lot of time during the day...and will leave if anything else I felt like to add later on. Thanks

Reward system is kinda pointless but otherwise great app. First off this is actually a great app in terms of ease of use and cheap prices. Only one thing I’ve bought so far has been terrible quality and still awaiting refund on that so can’t comment on how good they are with returns yet. Otherwise their products are great quality at mostly very cheap prices. Of course you have to be careful choosing which sellers you buy from, look at ratings and reviews. Clothing is not very reliable I’ve found. One thing I don’t understand is the coins system. You can’t choose what you use your coins on, products that cost “$0.01” are basically impossible to get or otherwise “don’t ship to your country” so I don’t see the point of me having thousands of coins I literally cannot use for anything I ACTUALLY want to buy. The freebies tab is kinda cool I have won one small thing from there. Overall I’d definitely recommend this app if you are okay with longer shipping times (up to two months). It’s worth it for the low prices and huge range of products.

No customer service and dodge sellers there. I ordered something on AliExpress, I tried to cancel the order very soon afterwards because it says seller will ship it within 10 days, which is too long for me, plus I messaged the seller, they never replied. Funny thing is The seller declined the cancellation, AliExpress WILL NOT notified you about the decline. Luckily I went to the app checked, the order was appeared in the to be shipped list. I tried to cancel again and sent a message to seller that I need to cancel the order please confirm. They read my message and didn’t say anything. I didn’t check the order after I cancel my order second time, 1 day after, the seller marked the item shipped. That time there is no tracking event, the seller could just cancel my order without getting the parcel to the courier company. I contacted AliExpress to ask them to cancel and stopping sending my parcel. They promised me they will talk to the seller and give me an answer. I have NEVER ever get any answer from AliExpress. What a joke. seller just ignored my request. And shipped which I tried my hardest to cancel. I filed a dispute with PayPal, AliExpress is trying to protect the dodge seller and saying the item was shipped, I cannot get my money back. I lost my money and I didn’t get my item. I am extremely unhappy about it.

LOVE THIS APP. 95 percent of orders have been as described and received within a reasonable time. On the very odd occasion that orders have not been right or have not arrived, contacting ALIEXPRESS has resulted in a positive outcome, unlike other apps that I have had the very unfortunate experience of dealing with. Genuine sellers (that actually exist) and great customer service. Recently I could not find a particular product and few days later ALIEXPRESS messaged me saying they had found a supplier for the product I was after and from a country I would never have thought of, my confidence in ALIEXPRESS is such that I ordered the product. ALIEXPRESS are more interested in looking after their customers and not rogue sellers. For hassle free shopping and customer care....GO ALIEXPRESS

1st time ordered.. I was a little anxious to use AliExpress due to feedback I’ve read especially recently…as a package I was waiting on for longer than expected. The package never ever updated on my orders (which I need to access from shopping cart) then disappeared from my orders. To access it I needed to go back to my messages with customer service with the sender who was very responsive and helpful. Had I not communicated with them I don’t think I would have found my order, So the negative was their delivery service does not update on Ali which I fed back to them as you worry that it’s a scam. They tracked it for me all in Chinese language which I couldn’t read, then tracking stopped when it arrived into Australia, there Australia post were unable to track. I don’t like that AliExpress assume item has arrived by a certain amount of time, and then remove your order even if it’s not arrived yet hence -1 star. Also The site does not show the items you’ve liked unless you put it into a named folder which is pitifully limited. unlike Wish that can have multitude of folders to save wish list into. I don’t play the game for coins, it’s just annoying. AliExpress has just about anything you are looking for. Nevertheless, 100% of my items have arrived. Some not in packaging just a post bag. Prices are amazing mostly. So far so good. Will buy again for sure. Thank you.

Decent Shopping App. AliExpress is a pretty decent online shopping store, similar to Ebay, but most of the goods are cheaper items from China and Russia. As long as you understand why the prices are so low, you’ll do fine. Delivery is usually free, and can take between 2-4 weeks to Australia. It’s hard to know when it will be fast or slow though - and this may actually depend much more on customs than AliExpress. The app is a pretty good alternative to the desktop site. The app includes the opportunity to play games and complete tasks to earn coins, which can be exchanged for discount vouchers, discounts on particular items, and even items you can buy entirely with coins, costing only 1 or 2 cents to create the order. These games can have an addictive quality, leading you to sign in every day for free coins, browse many items to get reward coins, then exchange the coins for vouchers that only last a week. Then you have to spend a minimum amount of money so you can get the small discount before the voucher expires. The games can be fun, but are all (obviously) designed to make you spend more money buying more items. .

Sellers are scammers!. AliExpress is one very risky platform in which to trade or do business, especially with the Chinese! Sellers take your money, send false and intentionally misleading tracking details that don’t genuinely exist. The sellers then say they sold the item too cheap and refuse to send the item unless you pay more money and when you report this to AliExpress they do nothing! I have lost good $$$ and now don’t have the item I desperately needed for Christmas. Frustratingly I have purchased accessories and attachments for the item elsewhere which have arrived so I’m now out of pocket even more $$$ and it’s all useless without the main product I had purchased from an AliExpress seller who has tried to extort a few hundred dollars more from me. AliExpress, your management of your sellers is atrocious and is another reason why people will stray away from dealing with China and the immoral and deceitful ways of Chinese businesses. AliExpress, I’m convinced you’re as bad as your sellers if you allow them to trade in this manner and support them.

Addictive bed shopping. I have been shopping on this app for about 2 years. 95% positive experiences! It can take some time to find the best priced option of the item you’re after. Sometimes things arrive and you find they’re super cheap for a reason but mostly I’m very impressed with the quality! To Australia I’ve found that the AliExpress postage is fastest at around 2weeks. The standard free shipping is around 3/4weeks. It can be hard when you find yourself needing to communicate with sellers, as they aren’t the best at getting back or understanding English, but personally not something I’ve had to do often. Mostly great value for money and the app is well laid out and has a cool photo product search which I enjoy using to find the original items people overprice and resell on social media, and buy for a fraction of the price :)

Only in portrait mode, otherwise good.. I have been buying items on Aliexpress through the website for a couple of years and recently got the app. As I shop on my iPad, I don’t like that the app is only in portrait mode. Otherwise, it’s fairly easy to get around and I like being able to buy from multiple sellers in the one purchase. Their recommended products based on my previous purchases are quite accurate. Sometimes when I go to the app from an email, it doesn’t take me the item I wanted to view. Often the items are grouped in a set with a more expensive item viewed first, but the implication is that it is at the first price. Buyers beware of that! Sometimes the promoted price is only for the packaging, not the item itself! Beware that you select the actual item you want. Shipping is often free. I have no idea how they do that. The app uses sellers who sell counterfeit products. Other countries will have laws against that, but obviously China doesn’t care. For example, Aliexpress sell stamps that claim to be Stampin’Up! Stamps and even use the SU images in their advertising. When the products arrive, they are inferior products and not packaged as per the photo. This causes problems for the original designers and is, in my opinion, an immoral practice.

Snap Buttons. I am happy shopping at this outlet. But it would be great if we got answers back a little bit quicker than what we do I’ve asked quite a few questions but never got any answers. This is my second review and I’m happy to say that they have been a lot better with getting back to me, I am happy with Ali express at the moment the items are coming quicker than before andBut things that I have ordered when COVID-19 was on I am still waiting for some of those but other than that I’m very happy with the company. —————————————————————————- His top review is from months ago not sure while it’s still here I’m pretty sure that I sent it, but I think it is a good thing AliExpress , Times I don’t think that the people are understanding messages that come from the customer a lot of times I have messaged and it seems like they really don’t understand what I am saying . Since the Coverd restrictions have been lifted I have been receiving my orders very quickly so very happy with that thank you very much This is the first time that I have brought from this company and I’m very impressed. The product is excellent. They packed it in a little plastic container which is fantastic Could not be happier with this company. I received my product within 2 to 3 weeks. I would totally buy from this company again . thank you once again.

Bad app - Avoid & just use the website via browser. Horrible app for so many reasons. Lots of 'do x to get y coins & z coupons', so you do the action & expect coins/coupons like it stated it would give you. Nope! So you tell CS, they always say they'll help you & you'll definitely get the missing coins/coupons & to wait for update after 24 hrs. Nope! No update & definitely no coins or coupons. So you talk to CS again...rinse & repeat. Over & over & over again. You'll never get those promised missing coins & coupons. Lots of sign into different device to get coins/coupons because of 'security' concerns...yeah, you're not gonna get those coins/coupons either. Lots of glitches in app. Also the website on browser has a MUCH better search engine. You can search via browser & get results but you search for same item on app & get zero results. It's weird & CS have confirmed it to me that the search function via website browser is more competent. Avoid buggy app.

My go-to shopping app!. I can honestly say that AliExpress is definitely my go-to shopping app! Even though the shipping times appear to be extremely long, sometimes you can receive the items within just a few weeks, which is awesome - you just have to plan ahead of time! They have an amazing range of products, and the items that they have are a fraction of the price that you would normally pay. Just like all shopping platforms, sometimes you get unlucky with the item that you receive (and I have had a few) but please don’t despair, because you won’t be left stranded without support. Every time I have needed to open a dispute or I have had to contact customer service, I have received excellent service with prompt responses and quick refunds! My only advice would be, to look closely at the seller and really look at the feedback that they’ve received, the number of followers they have, and then make your decision to buy based on their reviews. I used to shop on eBay however, there seems to be more and more dodgy sellers on there than ever before! Honestly, it’s just about nearly impossible to get a refund because you are dealing directly with the seller, not eBay customer support! Give AliExpress a go!

AliExpress Review. AliExpress is a great app that offers cheap products and great quality (most of the time). You can buy anything on this app and not much is overpriced. I have bought over 100 products and 90% of them reach my satisfaction. When I first got the app I didn’t think it was going to be this good. But since I don’t like to spend much money on stuff AliExpress comes SUPER handy when I see something I like in a store or anywhere else, and I take a picture of it. Then I use the camera search button to look or search for whatever I want via a photo. It is a great app and I would rate it 4.5 stars but there have been times I have been disappointed by the sellers (definitely not the app itself). Although this is great, the shipping can take a long time as most packages arrive from China and Russia. This means that it can take a long time for products to arrive to Australia, around 2-5 weeks normally but there have been a couple of times where I ordered something and didn’t get it until 4 months later. (I had ordered something November 24 and it arrived February 25). As well as this many items bottled seem larger than they are but when you buy them they are not. Overall I think this is an amazing app and anyone who doesn’t have this app should really get it. I highly reccommend it. Thank you for your services AliExpress

DO NOT BUY FROM ALIEXPRESS. Worst buying experience I’ve ever come across.. BUYER BEWARE! Check online reviews. Stay away from Aliexpress. They are catered to the seller NOT the buyer. Customer service is shockingly bad with no resolutions when required and the refund process is impossible. Claiming will leave you pulling your hair out and waiting months for your refund. By far, the worst experience I’ve had to date with online shopping. 50% of the items I bought did not arrive on time, and by not on time I mean they arrived months later then what was advertised and paid for. The other 50% never arrived at all. One example of this is I paid extra for 12-20 days guaranteed delivery but was forced to wait 90 days before AliExpress would step in and try to resolve the problem when the product never arrived. They will not entertain any sort of refund process prior to that 90 days so do not bother with the effort. Customer service will just infuriate you when you realise they are in fact doing nothing but repeating rehearsed company lines over and over again leading to no where. I wanted to like them, I really did, but every single item I purchased there was a problem. Not one item went smoothly and as advertised. I’m done with AliExpress and wish I never bothered. I only wish I read some reviews before I began using them. Honestly, THE most infuriating online sales system that is build to NOT work for the buyer and customer. BUYER BEWARE!

Easy to use online buying app.. The AliExpress app has always been easy to use. It offers products from various businesses, mainly Chinese, but dispatch of the goods can be very quick due to some sellers having warehouses in various countries. Beware of the different price structures from the various warehouses thou. There is excellent communication between AliExpress and the buyer. Overall a stable, easy buying experience. Watch for the VAT added just prior to payment and make sure that the item you pick is the one you want since it’s easy to think that the item has to be the one which is the masthead advertised item. This is rarely the case. Buyer beware.

Decent app/items/service. I’ve order a couple things now & most item come from covid captain of the world China within a month (1) item come in just over 3-4 weeks as paid a little extra for express air shipping. Might arrive faster, All items have been as described & packed well Recommend this app to Aussies like myself, kind of like the common mans ebay. If Chinese sellers would communicate abit better I’d probably order more stuff with piece of mind that seller understands my needs & I’m treated as a valued customer. Chinese sellers need to learn English better & understand buyers & most importantly learn the products they are selling instead of giving a standard response of please read item description. Just as answer my questions, that’s why I’m asking them. Because my question is not in item description…

AliExpress app. Great little app for Hi-Fi enthusiasts who what to try new things at a very affordable price. Postage can be slow but it seems to be a quiet quick to Australia lately. If your not in a hurry like me, it’s not a problem. The app works well, although I haven’t worked out how to empty my wish list where I have stored a pile of things to look at later. I’ve only had two item disasters so fare and they where inexpensive items like a watch band and a audio RCA cable with poor terminals different to what was advertised. It’s amazing what can be found on this site at a fraction of what you would pay here in Australia for exactly the same item. There aren’t as many middle men trying to rip you of with high profit margins here. Since writing this I have purchased a few external hard drives that would not format for my make and were rendered useless. Internal ssd drives that I have purchased where not the size stated but at least worked.

Timeout issues. The system is flawed when attempting to buy lots of items and the process stalls or incurs errors. All bulk discounts (and coupons) are lost when the items are then individually stored for separate payments. This has happened every time I have applied discount coupons. The system times out or experiences errors (?) but then places the order “awaiting” payment. I can’t pay for all items at once, like in the cart nor can I apply the discounts or coupons I have. I end up paying more than I initially agreed to pay. Either this is deliberate and the discounts/coupons are a rort or the app/system is flawed. Customer service is also a joke, it is just a computer program not a real person so it doesn’t understand anything other than simple exchanges of predetermined information. The app is good for quick searches and small purchases, but if you are looking to purchase larger quantities of goods I would suggest using a desktop application.

Peace Of Mind. Great place to shop. Everything went smoothly. Found items we wanted, made the purchase and never thought about it again until 12 gays later when courier delivered parcel to my door well under the 42 days recommended for delivery. Fast and efficient service. Nothing to fault Items are in perfect condition as shown in pictures. The only thing I have to make a note of is the ladies blue/ pink vapormax are actually PINK. ALL of The pictures of the item show the shoe as being blue with pink through them but really they are PINK with some Blue going through them. Even with the difference in colour they are PERFECT would definitely recommend and will definitely be buying more through the same shop. Perfect Experience. 👌

Clunky and can be hard to navigate. The app is ok, but clunky and things can be very hard to find. It should be much more refined & useable by now. MANY ANNOYANCES including: The product filtering is not good and has flaws eg when putting into $ order, often items disappear. Why?? Need to keep checking it hasn’t lost my local currency and defaulted to US$. There is no way to sort on delivered price, that is cost plus delivery. Delivery prices vary wildly and what appears to be a cheap item can be more expensive than items with higher buy prices. Also when searching for a specific size item, eg in clothing or in SD/TF cards, or in just about anything listings appear that don’t have the specific size being searched for, or that do have that size but don’t deliver to where I reside. Very annoying that sellers put a very cheap accessory to the main item in the ad so they come closer to the front on $ sorting. Sellers don’t put measurements onto product and then send different sizes to what is in photos. The. When disputing AliExpress want you to send them photos which show measurements. What’s the point when it doesn’t look like the photo in the ad. And that’s just a sample of the problems.

Refund processing. As a frequent online shopper, I've had my fair share of experiences with various e-commerce platforms. Among them, AliExpress stands out as a platform with a less-than-satisfactory refund process. Not only is the process frustratingly slow, but the lack of communication between buyers and sellers can make it feel like a never-ending cycle of waiting and chasing for updates. When I compare AliExpress to companies like Uber and Wish, the difference in customer service is like night and day. With these companies, refunds are processed almost instantly, and their customer support teams are readily available to help resolve any issues that may arise. It's high time for AliExpress to take action and improve their refund process. As one of the largest online marketplaces in the world, AliExpress should prioritize customer satisfaction by providing a seamless and efficient refund process. Rather than being a mere platform for transactions, AliExpress needs to act as a bridge between buyers and sellers, facilitating open communication and prompt resolution of any disputes. I urge AliExpress to invest in improving their customer service in this area. By doing so, they can strengthen their reputation as a reliable and customer-centric platform, and attract more loyal customers who value a hassle-free shopping experience.

10 years+ customer but who’s counting?. Over the many years I have been a customer I feel like I have learned how to handle this beast. So listen up folks! I have learned how to wait. Things can take time…but usually they will get there. I have learned and love the thrill of many great purchases. I have learned to check the size charts and I have learned occasional disappointment with purchases through my fault or the seller’s. Overall, my estimated 95% good experiences far outweigh 5% bad experiences and AliExpress are really open to resolving any dispute. I will continue to shop on AliExpress regularly and aim to always be a savvy consumer. I don’t often write a review, but after so many years being a customer I thought a share might help someone.

Ali Express - proceed with caution. Be warned some Sellers are unethical on AliExpress which spoils it for those Sellers that are genuine and honest. It’s a hit and miss proposition to purchase on AliExpress. Some products are different to illustrations represented, poorly sewn or fabric differs to expectation. Always check reviews and ratings of stores and customer reviews with photos, before purchasing. Delivery is very prolonged in many cases, this may be exacerbated by the pandemic slowing international cargo. I did not receive one item, the Seller advised the item was sent back to them by the courier then it was impossible to get help from that Seller, or to claim a refund despite the AliExpress claim buyers are protected. Most items I have purchased have appeared and I have been relatively happy. But on realising how poorly protected Buyers are after not receiving one order, without any possibility of contacting AliExpress for a refund, I have decided to no longer purchase on AliExpress.

Pretty great!. I was a big user of aliexpress on my browser, but I’m almost completely happy with the app. Nice and simple and well laid-out. Not too busy, which was always the problem with the browser. I miss a few features that I haven’t “found”, like easy visualisation of when buyer protection expires- COVID particularly has made delivery take so long, it’d be really handy to have a clearer “counter” for purchase protection, on the “shipped” order page, maybe. So far buyers have been very helpful in extending it without being asked, but it’s not obvious to me how to tell if they haven’t, nor has it been as easy to open a dispute on the app if things aren’t progressing as they should. The messaging service is clunky and gets too much spam from sellers, making it really difficult to differentiate between order messages and advertising, but I rarely used it before on the browser, and I don’t really use it on the app. App is certainly speedy and smooth, which I appreciate- compared to some of the other buy and sell type apps, AliExpress performs really well. Thanks!

Excellent way to shop. Great app. Great market. Lovely dealing directly with Chinese manufacturers and wholesalers who will delightfully sell to us at the retail level. With some, it's a lovely way to shop and have things custom made and have a brief interaction with the manufacturer or artisans who go out of their way to provide good service. A lot of great products, a lot of cheap ones too, but a lot of great stuff if you learn how to look for it. Such a fun way to relatively cheaply scratch a shopping itch too and get some great gadgets. Some of my favorite purchases have been floral nail art stickers for a few cents a sheet, gua sha tools in an array of different semi precious stones (my favorite is my beautiful multicolored fluorite one!), custom made Chinese name stamps, silicone cake decorating moulds, and an embroidery hoop stand! All of these have been good quality products that I couldn't really find elsewhere so it's not just duplicating eBay although these retailers sell there too, usually. You can access some beautiful traditional Chinese products like wood carvings and stone carvings, green tea from different regions, pottery, basketry, embroidery, Chinese dresses and fabrics, calligraphy and art supplies, and then they have the cheap western style goods that are good too.

Still shopping here!. I have been using this app for a many years now and I’ve tried several competitors as well only to find that they are not as good. Either they are more expensive for the same products or they don’t have the variety, usually both. AliExpress beats them each time. I especially like that my payment is held in escrow and the individual sellers only get paid once goods are received. I’ve had only a few hiccups dealing with sellers and I’ve bought hundreds of items (really, no exaggeration) - most issues were remedied quickly. If you read the ads thoroughly for sizes and material composition (not trust photos alone) and ask seller questions if unsure you can shop with confidence. Also the genuine reviews are a great guide. Loads of bargains, discounts, coupons, friendly sellers, unique things I’ve not seen in Australia and an easy to use app have kept me shopping here. Highly recommend it. Additional comment for 2023 - still shopping happily from here, postage sometimes takes longer thanks to pandemic but everything else is the same.

Know what to expect.. Personally I don’t shop on AliExpress for expensive luxury items. However small electronic parts , tools and consumables are perfect. Quite often I’ll go into a retail store in Australia a look for a part for my projects and the price is just ridiculous. Hop on AliExpress and I can get the exact ( and in some cases I mean exact, these retailers just purchase in bulk, repackage and up sell) same product for 1/10th cost. Downside is shipping and quality. The kind of quality is what you should expect from a cheap mass produced item. The products are not always the shiniest prettiest out there, occasionally might have some flaws. I only use gift cards to purchase items, but you should be doing that with any online purchase in my opinion. Of course the only time I had to apply for a refund they refunded to a non-existent card, so there is a downside to that too. Finally shipping is a strange one. It can take 2 months or 1 week. So only buy if it’s not needed urgently. Also because AliExpress is like a lot of these other on-sellers, you can get reduced postage if you purchase a lot of items together. If you make many single smaller purchases you pay for postage each time. Also in my case if they ship to Australia and use Australia Post it takes longer. If the shipping is through their own network it’s really quick and you get delivery text from the driver. (I actually saw him drop the parcel off take picture and text me instantly)

Not so good anymore !!. I’ve had so much trouble with certain companies on here lately !! No response to texts ! Displaying products and letting customers buy such products only to be told 1 day before refund that they can longer get certain colour size ect !!! 3 companies have done this with a certain product lately it has taken 3 separate companies to order such product which they all displayed they had over 100 pieces left yet told we do not have them !! Then don’t list you do ! Take down add I’m sitting here after 4months trying to order such product AGAIN ! Not happy ! I’m a diamond member and don’t appreciate being lied to as I work hard for my money and thought I was safe buying on here ! Not impressed also I don’t appreciate being told after ordering - oh well apply for a refund !! And then never replying back not a good way to do business !! I will probably leave this platform once my last 6 items are recieved that’s if they have them !!!

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The terrible experience. If you are willing to wait for minimum 50 days for your order and dealing with AI support team .So It will be good for you .

Never got my items. No items received and no refund. Ali Express never again

Beware of fraud.. Was satisfied with product, not the website. Took me two hours to get through my own credit card when paying my order, I have to submitting prove documents over and over agin. During the exhausted time, tried to pay with my debit visa instead, get declined again, the payment later went through from my first card eventually. Not end of story, later found a fraud transaction over the debit card, I know AliExpress did this cause I never used this card for any online transactions, the first time ever use this card and it’s only used on AliExpress, it got a fraud transaction shows AMZNmktpla. Checked with Amazon and my bank, confirmed fraud. Ewww.

Crappy service!!!!!. Your site sucks the tracker state that you have received your order when you haven’t received your order they cancel your order than they send you your order it’s stupid I don’t like it I will never order from Ally express again!!!!!!!

Stole my money. Stole my money and sent a defective product it stopped working after 6 days and AliExpress does NOT CARE I WILL NEVER ORDER FROM THEM AGAIN!

Bad service. Platform is not user friendly. AliExpress will not protect buyer of shipping get lost. If you want better protection, go with better company such as eBay or amazon. At least you can contact them in person. Also allows you to use payment method such as PayPal for additional protection. Chinese based company will protect its own people.

Easy to use. Easy to use. Love it

Why is shipping $7 for everything??. I have been shopping on this app for YEARS and never has the shipping been so expensive. Since the new update all the shipping, for even $1 items, is $6 and more. It’s really not worth it. Not sure if this is a bug or because of the Canadian shipping issues?? Also every time I try to organize by most orders, it says there’s no matches found...this app is going downhill.

Too many inappropriate adds. I don’t know what has happened to this site but in the last few week all that pops up is dildos, almost naked women and provocative photos. I’m almost ready to stop using this site. You really should monitor this better.

Ali express have become a scam deal. Offf late Ali express have become a scam deal. I have received wrong items and they refuse to reimburse/refund regardless of the proof

Beware, this app doesn’t support order cancellation!. I placed order and cancelled right after. The order then removed from order list and I don’t have any control on it. Sell got the request, asked why I cancel but insist ship the order 10 days after the cancellation. I must pay the order by the rule of the app.

Shipping. I am confused as to why most things on AliExpress can’t be shipped to Canada I can’t even buy a pair of shoes again!! And clothes!! Has a shipping fee that’s more than the clothes itself it’s annoying what’s the purpose of AliExpress for persons living in Canada then?

Customer service. There is no one to speak to. I ordered 3 items from the same seller. My order has not moved in weeks. The seller does not answer me. After reading the order has been shipped from China and is in my country, I wrote a complaint that the order has not moved from Nov.11. Then AliExpress sent me a note saying the seller has not shipped my order yet!terrible communications,terrible,terrible!

In appropriate images and stuff. I am very disappointed from AliExpress because of which I am going to delete this Chinese app. Even after sending an email to the customer service they still keep showing ADULT PRODUCTS NUDE LADIES PITCHERS AND THEIR PRIVET PARTS evev I didn’t search for it. Thats what I don’t like. Very bad customer service. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Customer service is terrible.. I’ve bought dozens of items from AliExpress in the past few years but I think no more. Some items simply haven’t arrived or have arrived broken and some sellers and even AliExpress customer service have ignored me. The bot “Eva” that is supposed to be customer service is terrible and the 10% you get a human being, they are usually just as useless. Buy if it’s cheap, buy if it’s your only option, things are ok 75% of the time. But the 25% problems are big headaches and AliExpress will do nothing for you. Beware.

Don’t buy anything from the APP. If you are a buyer, don’t buy anything from them. they are selling garbage, terrible customer service! Stay away from this APP, save your money and Time

Loads of scams. Review section sucks! Impossible to make a review when unhappy. Ali express protects these so-called sellers, tricking consumers into buying fake products and charging a fortune for speedy delivery that is never respected. Disputes are closed unlawfully, and no refund offered. I had so many issues on orders totalling $1 200. They threatening to close my account ... because I opened "too many complaints".

I got robbed $30. I order 2 items. Neither arrived, I asked for refund on items that offered free refund, and was denied. I spoke to the the sellers and they will not refund me. The sellers on this app are scammers, I’m hoping this review will get me my money back

Customer Service AliExpress is a computer!!!. I have tried to talk to Customer Service but is a computer program and can’t ask my question unless is one of the automatically created one! Such disappointment as they stopped free deliveries to Canada due to Canada Post strike and now the strike is over and they won’t reopen shipping and I can’t get in touch with a real person to make them aware.

DO NOT DOWNLOAD!!. Do not use AliExpress!! Recently purchased an item that was nothing as described or pictured. It was “Free Return” so I thought like Amazon they would honour this, but I was wrong. I tried printing the return label which did not work so I had to pay $16 for post out of pocket. I never heard anything further from the company and no help from AliExpress (there isn’t even a way to get ahold of a customer service person that I could find). So now I’m out the price of the object AND post fees. Still AliExpress closed my dispute.

Good luck getting any response. Terrible customer service and response handling . Better stick with EBay or Amazon for North American ordering .

Make sure seller isn’t in china. I waited 2 months for my item. Seller never replied to me. You can’t review a seller who fails to ship you. This app customer support is not good. I do NOT recommend you to use this app EVER!

SCAMMERS. I ordered a new user gift and few days after my card got scammed for almost a hundred dollars, I wouldn’t recommend ever ordering from here

Dispute rep never supports you, they are always with seller. I order 15 items , seller pushed 10 wrong items. Had loss of $466.

Feedback. The App is ok but there is too much information. Less is more. It is also difficult to find the items that I want, filter etc. the app is constantly suggesting stuff. Pricing needs to be reviewed. When looking for a price range, stuff that is a part or piece of the item comes up for the lower price, when checked the actual item is a lot higher. It is false advertising. Accessories belong to the main item so the full price of the item needs to be disclosed at front first.

No way to change email. Great unless you need to change your email in your account. When logged in you go to change your email because you no longer have access to that email. The “system” wants to send a code to the email address to allow you to change the email you no longer have. Since I cannot change my email and no longer have access to my account. How exactly do I remove my credit card data or have the”right” to do so? I initially logged in with my email and password that is more than enough to change my email and personal data.

Oh rc toy drop shipping store. Don’t trust this vendor, they’ve asked me to cancel my order due to no stock but they want me to lie and say I no longer want the item. I’ve tried canceling the item 4 times now and filled out the AliExpress survey explaining what has happened each time, and each time it appears again in my bucket and the vendor again asks me to cancel but lie about the reason.

Don’t trust. There are lots of scams here as selling products, you will purchase but don’t expect to receive the product.

Buyer beware. Don't trust anything on this app. If your shipping to Canada, it's either shipping is 10x more or the cost is 10x more. They make it seem like you're getting a great deal, but it's all a HUGE!!!! rip off. You're better off sticking to Amazon, where everything is clear/cut and not a scam.

Inconsistency. Sometime you receive product after two months sometime you don’t,then you have to wait for dispute I’m just not confident enough if I buy something I will receive it.

DO NOT BUY ON AliExpress. I bought things on AliExpress for 125$, then the package was delivered to a wrong post office. The tracking system showed the package delivered and then following delivery failed. And the package was returned to seller by post office. I opened a dispute. AliExpress closed my dispute and took my money because they only see the delivered information!!!

FRAUD FRAUD FRAUD. They stole $20,0000 of my money. I purchased products and I paid 4000 dollars for shipping to receive product for business grand opening but after they received money they didn’t do it and I tried to catact all aliexpress departments to solve this Fraud but UNFORTUNATELY they on SELLER side.

Very very confidential and I do not recommend dealing with them. I ordered a shipment for this program that I did not receive and he tells me that it was delivered and I never received anything

Downhill. Sellers are now giving fake shipping numbers and when you complain to support they make you wait until Alibaba “shipping” wait times finishes. After that your product never and past its “protection period” Alibaba conveniently cannot help you anymore. Sellers know this scam and seller keeps your money and no item for you. Alibaba won’t help you even with fake shipping number from seller. Ive been using Alibaba for about 8 years no issues until recently 4 items never came, thank god my items only cost $30 total. Never buy from here unless your willing to lose your money. Never spend more than $10 per item. Prefer to pay full price from Amazon knowing you get a real item coming with warranty! Customer service is also so bad, Alibaba is so big they don’t care about 1 customer when they have millions other making money. They never get my business again. Be cautious is what I am saying. I want to give 0 stars.

Not safe. Account hacked. A whole bunch of items were ordered /charged to my account without my authorization, and shipped to an unknown address. My account was hacked. I am very disappointed with AliExpress for its lack of security. This is not a safe site to trust your personal information with.

Crashes on new iPad mini. Ali used to have great deals. Now it’s meh. A lot of items are same price on Amazon. And no hassles with returns

Fraudsters sell on this platform. As the world says, China and the Chinese apps can not be trusted. Stay away from this app or be prepared to throw away your money. They will ship you defective items and AliExpress will take sides with the Chinese sellers. Raising a dispute means another waste of time. There is no way you can talk to some customer service professional, you can only chat with a bot.

Scammers. Stole my Credit card number signed me in as bogus email using Apple ID no real customer service and won’t allow email to be changed to verify it took my money before letting me verify the email. It generated an applied email that wasn’t mine dont download or sign up I’m out over 150.00 won’t let a refund or respond there is no real customer service

Won’t get any response. It’s a scam. They don’t refund if item is lost or delivered late. There’s no guarantee you will receive your order or not. So be ready to loose money on 95% time. Amazon is better as they take responsibility for lost items or damaged item and delivers on time.

I haven’t received. I haven’t received it’s been 2 months . It cost 150 cad and I I haven’t received my order . Big scam

Frustrated. This is how Aliexpress does business: you place an order you're credit card is charged immediately. The item you paid for may take up to 2 months to be shipped ONLY to be refunded with the message they have no stock or to wait even longer AND it hasn't even been shipped!!! I'm done with this company I've lost enough money and have no product to show for it. I've bought maybe 15 items lately and 5 of them I've lost money and never received the product. Terrible way to conduct business. No more shopping by me.

Worst app. Some things came and some things do not came even after long time . They are just charging us money . Support team did not help . My 3 orders have not arrived and when I contacted them they just told me to wait and they increased the shipping time . It’s been 6 months I am waiting for the refund .

The sellers fraud the customer and AliExpress’s refund policy sucks!. Never received my order - on 89th day of 90th day, I opened a dispute to get my refund. The seller (Store name: Dropship Accessories Store) reached out to me and said please do me a favour and cancel the dispute because disputes hurt our account, I will extend the protection days and I have contacted our post office and it will be arriving soon. I cancelled the dispute out of courtesy, trusting this seller. He lied - he never extended the dispute period and now he won’t even return my messages. AliExpress’s policy sucks for getting a refund and report such fraud sellers. There is no way for me to get my money back anymore. There is no customer service to reach out since protection period is run out. Super dissatisfied with AliExpress and their way of doing business.

Don’t provide refunds when things are lost. Ordered 3 things. They never arrived and they would not provide refund as they said there was no proof. How can u prove u didn’t get something.

Good Site. I have ordered many items. Some have taken a very long time to arrive, but on the whole 30 days is average. I only had 1 item that I didn't receive. Most sellers will resend the item if it was not received. I will continue to shop with AliExpress

Don’t shop here. Just check my bank account and Ali express to out 2 re occurring payments out of my account I’m not happy I can’t find out how to delete my credit card I’m not happy Im deleting this app and never using it again

Constant promotional notifications. The only notifications I want are important ones or delivery updates. Not ads and coupons on a daily basis!

Les prix augmente. Parfois les articles arrivent pas ou encore envoie le mauvais produit et il y'a pas vraiment moyen de faire rembourser en plus les prix augmente donc walmart et Amazon sont mieux

Quality and durable products!👍. Ali express is the best delivery website I have seen so far to order your stuff from, their products come exactly the way they are in the pictures! Quality!!! Sweet!!! And durable 😘😘 But they take forever to deliver!!! 😡😡😡😡

China Scam. No customer service person you can talk to they will not refund you for anything that you bought even if they lose it. What they sell on the web is a total scam the reviews are fake the products are fake you’re just getting bunch of useless crap that don’t even work as they were supposed to function.

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Upset. I’m upset with this app and with his customer service if you have a problem that needs to be resolved by a real person you just can not fix it because they have a program call Eva for customer service and there is no way for you to reach a real person that you can explain your problem. I have spent 260$ on my last purchase with people and from 22 items I just received two of those items. For the rest of them it says that they have not left the country yet. It says I have to wait 2 more months to receive my items but in Teo months I will not be living on the same place so I can not wait to months for them. But I can not talk to a customer service representative because they don’t have a real person to talk to. This is just upsetting. I don’t think is a bad app but it does has a terrible customer service when it comes to a real problem. This is an updated most of the package where lost as it was obviously the support team never helped me to get my money back. They said that after waiting to month and never get everything I had no right to have my money back... when you think that they can not do it worst they come and surprise you. They can do even worst.

Beautiful Moissonite and Hair Accessories. I have ordered quite a bit of Moissonite from this site. All of it has had the certificates. Also it is of a higher quality than I have been able to find on other similar sites such as Wish. They usually only sell G or lower and typically don’t offer certification very often. When they do you pay more than on AliExpress and it is typically only the stone. I found a D color magnificent 3 stone 5 cttw ring on this site with the paperwork and paid less for it than I did on that other site for just the 3 stones with G color and certificates. Plus I got free shipping!! I LOVE AliExpress! I have also found beautiful barrettes, headbands, hair ties, ribbons and brooches. If you are into BLING you can find it here. I also just found out there are ways to win points by playing games and making purchases. Those points can be turned into $$ off your purchases and it has nothing to do with getting other people to sign up.

Great site. Clothes are extremely cheap and affordable. The only downside is that the shipping takes extremely long. That is expected though since it’s being shipped internationally from China, russia or some other foreign far away country. Still, if you want to stock up your closet with great clothes on sale, buy from here. There are some great sellers that offer faster shipping than others. Personally I love shopping from SHEIN; clothes there have great quality, it’s cheaper so you can buy great pairs of clothes in bulk, and shipping takes around a week or so while other stores take up to a month. In this case, when you have a great seller with longer shipping, you’ll have to be patient and switch your strategy while shopping on this app. For example, instead of buying summer clothes during summer, do your fall and winter shopping instead so that you’ll have a whole new wardrobe ready for the upcoming seasons. The same can be done during winter and vice versa. This makes shipping and time no longer an issue.

Cheap, good quality, sorta sketchy. This app is awesome for saving money. Most of the stuff on here (I said most) is a lot cheaper than it would be anywhere else. Stuff takes a bit to get here (usually a month or two) but it’s worth it. I would definitely recommend doing your research though. Look at reviews and if there are very few that are all 5 star and don’t say anything then I’d stay away from that item. This app is home to some sketchy people so please please trust your gut and don’t automatically go for the cheapest item. Most stuff I’ve bought here is actually decent quality. There have been a few things that have broken or been sucky but overall my experience here has been good. This app also has a problem with making some things sexual (most agere stuff). If you are looking for agere stuff on here (especially onesies) then please be careful and only shop when you’re big. There is some over sexualized stuff that really shouldn’t be there. All in all, it’s a really good app. There are just sketchy peeps you gotta watch out for.

Good App. Happy with App. I have been providing suggestions to improve buyer experience. I have provided another suggestion below. I haven’t been having problems lately with getting help after purchasing products. Two vendors did not have my items in stock after I purchased them. They would not refund my money when I asked them to and instead try to send the same items but in different colors after I had specifically told them I did not want the item unless it was in the color that I ordered. It would be great if AliExpress could be set up to notify the buyer that the item is not in stock in the color that they requested. And then have a button that indicates whether or not the buyer still wants to proceed with the sale if available in a different color and same size. This takes the option out of the sellers realm and squarely in the buyers realm where it should be if seller doesn't have the exact item in stock.

It All Just Depends !. There are some good sellers but unfortunately there’s A LOT of scammers on here that are selling products that are NOT as described so what they do is the send you the product tell you if there’s a problem to contact them but not to leave a bad review, they’ll claim they’re going to send you the “better” product but they DONT ! Then the sellers will ignore ALL your messages! But of course AliExpress has a horrible “Buyer Protection” so after awhile it expires and then you CANT EVEN GO BACK AND LEAVE A REVIEW TO TELL OTHER BUYERS TO BEWARE! To top it all off they have ABSOLUTELY HORRIBLE “customer service” they don’t actually help you or tell you to go to another department & you end up weaseled out of your money without having received your product!!! You just have to be soooo careful because you don’t know what type of seller you’re getting! The ripoff potential is just far too high ! The worst seller there is Lumiere Hair & Their Fraudulent owner Tony who lied and swindled me out of money when they sent me fake product and claimed they sent my order but they were really just running down the clock so I wouldn’t leave them a bad review !!!!! I waited for over a month and they sent me a hair net and claimed they don’t know how that happened !! TOTAL SCAM!!!!

Be careful and read the reviews.. Pay attention to the reviews of other buyers as you will see if they are getting entire shipments and are satisfied with what they ordered. I primarily order items for card making and have gotten burned by a couple of sellers. They refused to refund my money so I’m keeping a list of who not to purchase from. Once it was my fault as I didn’t know how things worked. They don’t have very clear directions as to how to order then once your order arrives to declare its value to you. Are you pleased or not? Leave your feedback. I didn’t know about any of that. I didn’t know about how to reach a seller if the order wasn’t complete or damaged. Or if I wasn’t satisfied with the order what to do. The Alibaba company doesn’t make it very clear to newbies how to do things in my opinion. That’s why I’m leaving 4 stars instead of 5. A couple of the dies I’ve received weren’t sharp making them useless. Most were wonderful. I continue to look forward to seeing what is new from Ali Express in the future but buyer beware!

Awful Customer Service. I orders more than $2,700 worth of items in the last 2 months. On at least 3 occasions, items were missing from the package. When I contacted them to get a refund for these items….their review team decided I did not supply enough evidence that they were not in the package with other things I received. Exactly what evidence can I provide that they were not in the package? When do receive nothing, how can take a picture to prove that you did not receive the item? After all the business I have given them, they should believe me and refund my money. On one instance I paid $125 for 6 of the same things that were the crappiest items ever made. I DID send pictures. They offered to refund $3/item…thats $18 for something I paid $125 for! Seriously…buy from Temu or SHEIN. They stand behind their customers and have great customer service! I still have some items I ordered and paid for over a month ago that I have not received yet! Don’t waste your time on money on the crap they sell. I am sure you can find the same thing on another site and get a great item with fast shipping and fantastic customer service. Good Luck!

Not bad, fun and doesn’t crash. If you like to pour through hours of random stuff this is a fun shopping app. I mostly buy watch related items but sometimes little automotive or motorcycle items. Coffee/ kitchen accessories and the like. Using the app, It’s certainly not as polished as some others. Can be confusing, and the prices can be slightly misleading but that’s price issue is not of a function of the app but more the sellers. I’ve have overwhelmingly good experiences from buying on AliExpress and perhaps if I had encountered more negative I could give even better feedback. If you know what your doing, understand what to expect when buying directly from China, you can find lots of good stuff. If you compare to Wish your getting a lot more transparency. Wish is essentially a dumbed down- more streamlined way to buy from China (and a genius idea on their part), but I like AliExpress much better than DH gate or Wish.

Decent Experience. Overall my experience using AliExpress has been pretty good, except not all sellers are honest and good. I got my money stolen once, here’s the story. I bought a hoodie, it was around like 20 dollars, so fair right? I waited around 4 months for it, I ended up contacting the seller since the tracking number and everything just disappeared & wasn’t working. They told me that they would send me another one, but never did. I opened a dispute and discussed the issue with them, again them telling me they would send me the hoodie again and with a new tracking number. However, what ended up happening was they removed the product from their store and ended up just taking my money. I couldn’t open another dispute because they thought I got my product, which I didn’t. I ended up contact AliExpress themselves, getting my money back. Other sellers are super sweet and actually care about the products they give out, which I greatly appreciate. Haven't had any other big problems with the app though!

AliExpress. Love the amount of items available and prices but had to take a few stars away because 3 of my orders never made it pass the original countries customs because of an error on the sellers side. When I tried to get a refund or figure out what to do about canceling the order, I kept getting put back into the automatic robot loop the app uses on your phone which was NOT helpful!!! It was REALLY frustrating and cost me more time than what it was worth. Then I have to wonder if the credit they say they issue really actually makes it back to my account because I haven’t seen it yet. I use the Wish app and have never had these types of problems… it would be nice if they could create some type of Ali cash like the Wish app does so that if you have this type of problem, the response could be more timely. So far most of the items I have ordered from the site I have been pleased with. Read the reviews though…. I have found that companies with bad reviews have definitely earned them!!

So Happy with Aliexpress. I found this app on reddit when I asked about why all these cute brands I was seeing on Instagram sold the same stuff. Someone told me the clothes were probably from Aliexpress. WHAT? Cut to a month later and I’ve learned that pretty much anything that’s not a name brand is probably on Aliexpress. ITS ALL A CONSPIRACY lol!! I’ve bought a ton of stuff on there and had mostly good experiences. I usually steer clear of shops with little feedback or scores worse than 96%, but I’ve still found great products from some when I did! When I first got on the app, I thought I was only going to find cheap products (I mostly buy clothes). But no! A lot of this stuff is good quality and the sellers I’ve experienced have been very responsive. I’ve returned a few items easily but not many have disappointed me so far! I completely recommend the app, but please check some reddit guides on how to navigate it before buying anything. And take advantage of the new buyer coupons!

So Far So Good. I have only placed 2 orders so far and on one I had it sent quick within hours and the second well I am still waiting for the “processing” going on day 6.5 so I see that Aliexpress doesn’t care for the stores to be slow about processing the orders and sending out the goods and Aliexpress will cancel the order for me if the store takes too long So I appreciate them looking out for me So I am really liking Aliexpress So Far So Good i will definitely update my review when I receive my orders or if I have to reorder from a different store I only wish I lived closer to China so that my Shipping was not as far to go 5⭐️⭐️⭐️⭐️⭐️ update I received my first order from China to California in 10 days from Passion E-Bikes with great customer services by Wendy there she sent me all the information I needed to be a 💯% Happy Customer So a Huge Thank you to Wendy especially, but also to Passion ebikes and to Aliexpress for such a great working app with amazing prices unbelievable really great stuff 👍🏽 👍🏽 Cochise231

Fantastic Website!. I love AliExpress! It has all the up to date fashion at super low prices! They also sell electronics, car parts, jewelry, shoes, office supplies and more. You can upload a picture of anything you are interested in buying and can almost always find the exact product on here at a fraction of the price. Sometimes you can find an item similar to what you were looking for that you like even better! I’ve been buying from AliExpress for a little over a year and the low prices and great quality make it addicting! You won’t be disappointed and the sellers in the individual stores are always helpful answering any questions about the item prior to purchase. Most items on the site have FREE shipping as well! A+ app! Can’t go wrong with AliExpress. You do have to wait for items to ship from China but it is minimal. Most items arrive within 7-21 days, and again with free shipping in most cases. Give AliExpress a try but uploading an image of something you’ve been interested in purchasing and see for yourself!

upset.. I’ve always shopped on AliExpress for my merchandise and I’ve never had a problem with anything coming in, it always came on time and it was true to price and it was always exactly accurate to photos until recently I bought a nose piercing and I’ve waited around a month 1/2 for this piercing I ended up filing a dispute because my order never came to the mailbox, now I’ve contacted the seller and they’re refusing to give me my hard earned money because they’re saying it arrived to it’s destination but obviously not because it isn’t in my hand nor in my mailbox, now I’ve tried to get help or someone to help me get my money back because it’s obviously not fair and it wouldn’t make it any better by stealing my money and not receiving what I bought but the Eva bot doesn’t help one bit either and I’m very much dissatisfied and disappointed with what AliExpress and their sellers have done so for that I’m going to give it a star until they contact me and fix my problem. I don’t know if it’s for all sellers or just this one in particular but I don’t suggest it since there’s no other way that they can possibly give you your money back and the communication with sellers is beyond ZERO.

Tweaks needed - frustrations with app. I’ve been using this app for many years. For some reason with the latest update, it no longer groups your items in the cart by the store’s name. This makes it incredibly difficult to shop and compare prices including shipping between stores. I have also always been frustrated that it only allows you to have 99 items in the cart at one time and you can only check out with 40 items at a time. I have 287 items in my Temu cart with no problem. I order a large quantity of items in multiple styles so it is difficult to be limited to 99. The app has also been freezing lately when I get to 99 items then I must restart the app, and then start culling down my cart. I also find it frustrating when searching for an item it will show me about 15 to 20 applicable results before show me results from previous searches. If I’m looking for a particular item, I want to see all of available options for that search term, not a bunch of random results. It’s frustrating when you type a search term and you want to modify or narrow it down and I completely erases what has previously been typed so you must start over.

Great platform!. I buy lots of assorted tech and gizmos from AliExpress. While it is always possible to get scammed, that is the case for any platform of this sort, and AliExpress offers any number of buyer protection services. In the end, the risk management is up to you, however. If you know what you’re looking for, it can be pretty easy to root out the scams and fake products, so it’s usually fine once you get used to it. Shipping often takes a few weeks (or a couple months at most) for me, due to my distance from many of the sellers, but I have almost always found shipping prices to be very reasonable, generous even. If you want the most high-end brands, or equipment, or tech, or whatever you buy, regardless of price, AliExpress isn’t for you. Products may not be top-of-the-line gold-standard, but they’re usually pretty darn good. I check AliExpress for almost any non-time-sensitive purchases I make, and have not regretted it!

Overall handy, easy to order from.. It’s frustrating they limit both your wish list and you cart. Also, they don’t seem to have an order history search either, which I would use constantly, and it would help their businesses get reorders. Please note that while I list buyers beware… MOST OF THE SELLERS HERE ARE HONEST and I have had an OVER POSITIVE EXPERIENCE! Now, the warnings: Sellers are allowed to be dishonest (click bait!) and keep selling. For example, many imprint S925 on plated items or items containing no silver at all. S925 LEGALLY VERIFIES a product in many countries as being genuine silver. (Not plated!) Another example, GENUINE leather means absolutely nothing and this common misrepresentation seems the rule rather than the exception. It can be hard to discern if is actually PU or real leather, even when checking reviews. Finally, one must always be cautious of bait and switch. I have had this happen a few times!! Read reviews!! Many may be revealed there and save you trouble.

I have loved shopping at AliExpress for many years but now I keep encountering a shipping problem. I order regularly from AliExpress and now MANY items are not delivered . It is very difficult to continually keep track of all my purchases . They DO REFUND ME when I catch it within the time . But it’s VERY UPSETTING to have to continually check on the items and then have them not come and have to open a dispute I never had to do this before with AliExpress and I’m really disappointed. 99% of the time over many years the quality of the goods I have received has been excellent and I don’t mind if I have to wait to receive them but I don’t want to have to worry about the guarantee time and then not have them come in this keeps happening to me I don’t know what has changed with the shipping company because it is NO THE SELLER’S . It is the shipper . They keep changing my address on the package and when I go to tracking my address has been changed by the shipping co. The SELLER HAD SENT TO MY CORRECT ADDRESS .

Better control of advertised items.. I am satisfied with AliExpress and the items are as advertised with One Exception. Jewelry, purchased at least in Turkey, practice deceptive practices through semantics. Apparent, this is not enforced. Let me explain: I purchased a man’s ring, that the Turkey shops website advertises as Diopside(Zultinite). No where in the website(s) do they even mention or imply is not a natural stone mined in Turkey, or the simple truthful statement “Lab Created”. I found out through a local jewelers of this. Another shop tells a whole story about Zultinite, jewelry and mine. Then advertises Zultinite rings, No mention of its Lab Creation. Yes, these gemstones have identical properties, but that is not the issue. We have every right to know upfront what we are shopping for. It is about buying with confidence and trust. This is called deceptive practice. In US. If I buy a diamond ring that is what I get, Not a Lab created one, unless, I want that instead. No word playing. This should be a major concern to AliExpress, which needs to enforce this wrong practice.

SAVE MONEY, GREAT SERVICE, NO RISK SHOPPING. This app lets you take advantage of overseas pricing instead of the stores. Ok I don’t like that manufacturing has been given away to other countries with cheap labor, but since they need jobs too I might as well buy directly from them and save the middle man mark-ups. There is a no risk guarantee from Ali Express and they will enforce customer satisfaction. The products I review are only ones I have received. I’ve seen pictures of the items sent to others but some customers are happy with less quality. So look at the pictures carefully and judge for yourself. Only buy if you see a picture of the ACTUAL item. I don’t like that sellers can post pictures from any magazine or designer site, then copy it without posting their own pictures. Often the item looks nothing like the product being sold! I’ve heard of a dog bath arriving that was 3” - for a doll house! Don’t trust every seller and every product. Learn who is making good products. Some hit and misses, but overall a great opportunity to save money. I have bought things I cannot afford in the US market. Ali Express makes this possible. Finally, Ali would do well to insist on full refunds when the quality is poor. That way you’ll eliminate the scammers. Some sellers just send junk and get away with it. We cannot get a full refund. Return shipping is almost $100 for dresses - so obviously no one will return anything! Full refunds are necessary.

Terrible, they scammed me. Never received my order. I understand that you buy the product directly from overseas but when the order is Lost in transit or the seller does something sketchy you will not get your money back. Recently I had an order that I never received The seller never worked with me in reserving my issuing. I felt like I was talking to multiple different people. I submitted claims with AliExpress and the Postal Service. I was emailed written proof that the Postal Service lost my package and I showed it to the seller but each and every time they disregarded me and told me to contact the Postal Service for my order. It’s been a month and I still never received my order. They refused to either refund me or send me my order. Not only did I waste my money but I wasted my time with the back and forth trying to dispute with them. AliExpress dispute claim is a joke. You do not get your money back for packages not received. I am extremely upset and this company should be blacklisted for not even trying to help me find my package. Honestly I feel like I’ve been scammed it’s not the first time it’s happened on this app. Worst Customer Service team ever.

Additional features needed. Apps needs to include function for buyers to knock sellers off from their personal view, or have a marking system to remind the buyer of bad experience in past. Though Aliexpress is good, some sellers are certainly not. I want to be able to mark off those misrepresenting the products they were selling, or sending in items different from what they showed in the pictures, so that I won't repeat the same mistake of buying from these sellers. Giving them bad reviews is not my thing. I rather simply not give them my future business and move on to other sellers. When searching with photo, apps cannot organise similar products in any particular order. There is no options to view by relevance of price, when item search is done with image. It is unable to detect the postage price, so one would have to select the product to reveal the postage. Time consuming to compare total price like this. Only many sellers show as free postage on front page, but this is untrue when u open into further details of the product.

Quality goods at affordable prices, especially during economic hard times. For this representative of “the other half” living in America (per Jacob Riis), I am very grateful to have this app and the ability it gives me to buy necessities (e.g., clothes, shoes, household goods) and supplies for art crafts to maintain both my basic quality of life and sanity during this extremely challenging time. AliExpress prices allow me to order needed items and have a sense of security and peace of mind that I can in fact afford them. The very same products sold here sell for twice to about four times as much money if I bought them from American retailers. While I fear and do not understand international trade rules and regulations, economic trade wars, or individual +/- corporate greed, I am thoroughly grateful for the ability to buy things at affordable prices from people across the globe who are also happy to sell what I need and want at prices I can afford. Despite COVID-19 and other current events delaying shipping by weeks or even months, the wait is worth the price.

Love Buying From AliExpress. I’ve been buying from AliExpress for approximately 10 plus years. A lot of sellers has come and gone. The good sellers are the ones that ship merchandise out within 1-2 days. The ones that wait until last day or hours to ship out are most of the time “bad” sellers. They sell items they don’t have or there is issues. They make buyers wait on items they’ve already paid. The buyers monies are tied up waiting. Some make you wait and the last day find out there is additional freight charge if you still want your purchase. Some seller has shipped different color or size ordered. They know buyer won’t ship it back, seller gets rid of unwanted color or size. AliExpress do have a lot of good sellers, honest good sellers A lot of good sellers out weigh out the bad. I will continue buying. AliExpress customer are great if you have to consult them. They are the go between on issues and problems. They work to resolve problems. I thank all the customer service workers. Thank you. Carter

AliExpress customer support Service. I love how customer support service handle any disputes that are not resolved with the seller & buyer (reasonable explanation) and the protection plan that they offer. I’ve been shopping with AliExpress for many years and had good and bad buying experiences with sellers. Bad sellers are usually the ones that are scammers and selling things that aren’t described on their pages such as brand, color, descriptions, stealing other website’s pics to put on their page, etc. Good sellers are the ones with the legit brands, descriptions that match on their page, and providing you with details. I gave it five stars because AliExpress customer support service made shopping online safe, reliable and being fair along with protection plan. Because if it weren’t for them, I would of loss money and products would not be delivered as promised or an item that I didn’t order was shipped out instead. Thank you AliExpress customer support team

Great App...however patience required.. I've purchased many things from this app and have had little to if any problems. The issues I have run into were a minor fix as many of the store owners are consistent in communication. There's a mobile app as well as a desktop site, however you're more likely to enjoy the mobile app, because I've noticed that "mobile coupons" don't apply on the desktop site for the same items listed in my shopping cart on the mobile app. Even with that I see no reason to complain. The user interface is friendly and easy to navigate on the mobile app and it's honestly more convenient. There are always featured deals, as well as a "For You" section which localizes your preferences and suggestions. Overall, I'm fascinated with this app and recommend it to anyone who doesn't mind waiting a minimum of two weeks-month for their items. The prices are fantastic and shipping and handling is either free or reasonably priced...so hey, man, go crazy.

Great market, good app. Need to improve on the accuracy of the feedback though.. I've been using the app for years. I believe without Aliexpress I wouldn't have been able to find most of the purchased items here. Got car accessories, electronics, decoration, vaping kits, shoes, jackets, leatherwear and even plant seeds. The Chinese market is very diverse and competitive, and as a customer i can only be thankful for gaining access to that. Special thanks to the Aliexpress case team for handling disputes in a fair and professional manner every time. Edit: removed two stars because the app does not allow you to revise a feedback. If you hit 5 stars by mistake or leave feedback once you receive an item and after using it you find out that it's completely useless you cannot change what you had already wrote yourself. This does not really make any sense and is counterproductive. Seeing how aliexpress pushes users to leave feedback, even rewards them to and how customers react often leaving feedback for receiving an item not for using it I would keep two stars off the rating until it is rectified.

Love this site. This site is like shopping in Beijing in the markets. I love it. The amount of money you can save by ordering from this site are incredible. If you can handle the shipping time. Skip the middle man and go straight to the source! I have been ordering for a couple years and have only been disappointed twice which I have to say is a remarkable considering I have ordered hundreds of items. Pay attention to product and seller ratings, read descriptions, and take time before ordering to make sure you are ordering the correct product and you will have great results. I also tend to leave honest and real reviews.. the good the bad and the not so good.. one thing I can say is that the manufacturers in China have raised their prices sometimes by 200% as well as charging for shipping.. I see now why the prices in the US have skyrocketed. Update: I should be a platinum member by now but I am not getting credit for purchases or points to the next level. Plus I like before I would get the best prices when I opened the app now I have to spend more time searching for the best prices.

Unreliable selling platform and customer support is a joke. I have been using Aliexpress for almost four years. Unfortunately, they have not improved a lot on how they handle orders that go wrong. Which, for shipments from China to US, happens quite a lot. I have recently dealt with situations where the seller pretends to have an item to sell, then they accept the order, they pretend to ship it and then, after one week, no shipment happens. Or with shipments that get clearly lost in some airport in China. What a normal e-commerce would have in such cases, is a clear communication channel to handle disputes and customer satisfaction. Instead AliExpress uses some robot interface to handle customer requests and when the customer is becoming exasperated he is finally put in a chat with some real customer service person, who usually tells him that the case is being investigated and will get reprioritized. The bottom line is that, even in cases you have not received the merchandise - and you will never receive it - it takes weeks if not months to get your money back. My recommendation is to use AliExpress the least as possible, always use a credit card for purchases (thru AliPay) and at the first sign of wrongdoing dispute the purchase with your credit card company directly.

Love it 🥰. I’ve just started using Ali a few months ago and love it. Do your Research and buy from reputable stores with amazing reviews. It took me 2 weeks of research before ordering my first purchase. I’ve only had one bad experience in the last 6 months since I started ordering on this app. Must be have patience when ordering. Take time to navigate site and learn how to communicate with sellers. Read descriptions carefully before contacting seller. Ask questions before you buy. Be kind and mind your manners. Sometimes they use translation apps that makes communication a bit confusing. Have patience and ask they explain differently if you don’t understand. If you get your item make sure your write a review and confirm you receive your goods so seller can get paid quickly. If you’re good to them they’ll be good to you. Take notes on your favorite sellers and don’t forget to favorite the item and follow the store for new arrivals and coupons. Happy shopping 🛍

Long time buyer. I e found some great bargains and have been happy. Shipping takes longer, and a couple of items never got here. What I’ve noticed is the prices are increasing so I really look at prices vs time to receive before making a decision. Good app but like all shopping apps you have to be aware Still can’t beat Ali Express I love this app but I wish prices would quit raising Satisfied with app. Prices are still rising. I started using the app because you could order the same stuff for less than on other apps Nothing to add Still using the app but more careful about what and who I buy from Prices are going up. Kind of adds to the waiting for shipping. Will be very picky about what I order. And if you order on items available in the US the shipping cost increases a lot My opinion remains the same. It used to be worth the wait to receive items but I can find most items in the US for the same price. I still buy occasionally. Happy with my purchases and will conty shopping here.

Aliexpress was amazing until…. I have been a customer for years. I love the variety of things I can get for a reasonable price on here. I very rarely have issues, and when I do, Aliexpress has been good about giving refunds… until this latest time. I was literally told by the store I bought an item from to file for a refund because they forgot to pack one of the items I ordered. I have now been denied for a refund THREE times, despite providing the messages from the seller. This is extremely frustrating for me, as it seems they are not even reading why I want this refund as I have admission from the seller provided to them. The fact that this has become such a fight is making me weary of placing more orders. I should not have to put this much time into $3+ worth of product. Aliexpress needs to improve their customer service dramatically, or they’ll lose me as a customer, and I’m sure many others. EDIT: I finally got my money back. I’m a bit annoyed I had to dispute it so many times when I had solid evidence, but at least it’s over now.

I was scammed! BEWARE!!. At first glance, this is a nice value site with random products at good prices. There are mini games to play in the app and daily coin rewards to use on items. You’ll never get to use any of these coins for more than a few cents off anything, though, so the system is quite misleading. I made a purchase from one of their Choice sellers, which offers fast delivery, free shipping, and “no questions asked” returns. My item showed up broken, and I filed a return so I could get an exchange. AliExpress denied the return despite clear photos, so I filed an appeal. They quickly denied that too, for “insufficient I proof”, so I contacted customer service and the seller. The seller was happy to refund, but they instructed only AliExpress can process it. Customer service initiated a higher level appeal, assuring me with the pictures I provided the return was guaranteed. I was told it would take 3-5 days to process, but I was again denied in just 25 minutes with no reason provided at all. Thankfully, my payment provider refunded my money after I filed a case! Don’t use this company, they broke their own terms of usage and wouldn’t stand by their guarantees. They are completely undeserving of your business!

Solid app, easy to use once you learn some quirks. The app itself is good. Tracking your product is sometimes sketchy because of international orders but the app has always been up to date compared to the website when it comes to shipping. The thing I don’t like which is not exactly the app makers fault but should be regulated by the app is this: you can search for, let’s say a Gundam model kit. You’ll find a storefront that shows you the model kits but will have a crazy low price. When you click on it and go to what is usually labeled as “colors” or “styles”, that’s when you see the store front also lists a pair of nippers used when building Gundam kits and those nippers are the crazy low price while the variety of model kits can be 7x the cost that was listed when you originally searched. It’s kind of false advertising with the old Bait and Switch. It doesn’t take long to spot this though, and again, the app itself is solid and reliable.

3 starts for feeling confused. I just downloaded the app today, put $300 worth of things in the cart. I saw shipping fees for items that said there was no shipping fee, in the “store”. The only response I got from to help chat was that I needed to update my version? I just downloaded this today so why wouldn’t that be the latest version!? I told the help chat that information and then asked how I can download the latest version and got no response. I tried one more time to ask and still no answered. This isn’t making me feel too comfortable spending hundreds of dollars through this app. *Update 12th of January, 2022 Some things came to me defective, from 2 sellers, in that $300 order I made. 1 seller won’t respond to me. The other keeps promising to refund me through PayPal & hasn’t. Now they’re telling me they’re PayPal isn’t working (???) & for me to place another order for the defective items, telling me I won’t be charged but I don’t trust that for a second. I’m still waiting for the completion of more orders I made. All orders are taking 1 month to receive, even if it’s 1 small item. Only 1 seller out of around 13, shipped product ASAP & got to me in 2wks.

AliExpress, the best shopping app for patient people. I have been raving about this app to all my friends and family for the past 3 months straight. They’re sick of me obsessing about it, but I can’t help it! I love this app so much. I see the exact same things in stores like Target or Kohl’s, but for 1/3 of the price! If you don’t mind waiting, this is the app for you. I’m a very patient person. I understand we are living in a pandemic and things are slower now than usual. Some things come in two weeks, some things come in two months. It’s ultimately up to you and how much you’re willing to pay (or not pay) for shipping. Some stores even offer shipping within your country so you can get it within days. I honestly believe anyone who complains and cries about having a horrible shopping experience on AliExpress just wasn’t shopping responsibly and smart. Check the stores ratings and reputation. Take the time to read the reviews. If you stick to stores with 95% or higher ratings, I guarantee you won’t be disappointed.

Lot can be improved. the searches are dramatically manipulated to attract people with low prices by extra garbage piece store owners include with the items like searching for iphone and results include converter adaptor price in search results. There are some Honest store owners which cannot be pin pointed with general star system of grading in this 21st Century . Some owners purposely keep canceled items until shipping period expires although they don’t wanna ship, which will drive you crazy as your fund is hold until the period expires and cannot be sure to buy from another seller cause you don’t wanna have two. Cancelled items shipping period should decrease in half unless seller confirm to aliexpress he/she will ship in the original period otherwise its a trap and waste of time of buyers. Very few only I came across asking for extra than the published price for shipping. Don't buy from them, either they are cheaters as I said earlier to get on top of search results or they seriously dunno how to count shipping in that case they shouldn’t be selling.

Who doesn’t like AliExpress?. This is my only daily app. The games are a nice distraction when I need to occupy myself while waiting around doing daily life things, and the deals that accompany coin collection from games are always interesting and useful. Just be sure to check seller ratings and read reviews because that’s how you find out the quality of the items you’re thinking of purchasing and the seller’s level of customer support. I used to be skeptical about shopping on this app, but now I probably use it more than ‘The Bezos App’ b/c I can always find the same or similar items with more affordable pricing and comparable or superior quality. The idea that Chinese manufacturing is somehow inferior is a myth perpetuated by xenophobes. There are an overwhelming number of suppliers who do rigorous quality testing of their products, and are committed to providing the best experience for their customers. This app is easy to use and always has plenty of products to pique my interest.

So far so good. So far I haven’t had any problems with Ali, I am very cautious when buying from any online sellers. There are some that lie and mislead. Facebook Marketplace, beware, If they describe something to good to be true, trust me!!! Don’t buy. Ali so far, everything has been as described and delivered pretty much on time or sooner. Will buy from Ali again with comfort that I will get the item I bought. Update; I have been buying from Ali for about 3 to 4 months now, most of the items I have received, have been true to description , packaged well and shipped on time. Great prices on pretty good quality items. I shop a lot, it could be a problem,, Ali is one of my go to apps I buy from, daily. It’s legit. Update; I continue to shop on AliExpress and for the most part still am satisfied with if my buys. Yes there are a couple of bad discriminations of items, you just need to read reviews and use common sense when buying items.

Aliexpress combined shipping failure... Aliexpress will steal your money. This is the worst and most frustrating company to deal with when things go wrong/ don’t arrive. Their new forced “combined” shipping has OBVIOUS logistics problems, and when they give you a single trackint number for things that were supposed to be combined at some point in shipping, but that for whatever internal reason failed to do so, and when you don’t receive parts of your order, it’s IMPOSSIBLE to explain this to them. They will rule the dispute against you and keep your money with no product. Days and hours or your life and time spent disputing with these people, on chats, providing evidence and proof from packaging and whatever else you can find, and they still rob you because their logistic problems are IMPOSSIBLE to explain to them. I was robbed for $30, online you find stories of people who experienced worse and lost more. DO NOT BUY FROM THIS COMPANY. They are no longer safe or reliable to American buyers. The combined shipping ruined the entire experience, and they are STEALING money at this point with no course of resolving the situation. Frustration and stress is all I’m left with, robbed of time and energy.

Watch out buyers outside of China.. I purchased a pair of boots but the seller sent me completely different boots by mistake. I contacted the seller but they didn’t want to pay for the return label. So I disputed. Aliexpress decided make me pay half for the item that I did not order. I appealed twice. Online customer services were saying that they totally understand my frustration, not to worry. I will get the full refund. But at the end I was told that the item has a value that’s why I have to pay for the half of the price for something that I didn’t order. The wrong boots look ok but the ankle area is too tight and it hurts although my legs are quite skinny. So I can’t wear them! How Aliexpress makes buyer to pay half of the price for the wrong boots!! I thought AliExpress stands for the buyer but MAKE NO MISTAKE! They are on the sellers side! Only way to resolve this issue is to dispute from my credit card. They have a different common sense. I have been enjoying purchasing from the site. But I must be much more careful to spend money here….

Great Deals, great Products, great prices!. After many purchases on AliExpress, it is honestly said a great place to shop. Communication with sellers isn’t always that good, many don’t reply to questions! After over 500 purchases I only had one issue, which has been resolved already! I recommend this App, prices are much lower than anywhere else, Shipping varies between 2 weeks and a few months, depending on item and seller. So far I have never been disappointed with any of my purchases! This upper part was a pre-written comment which I totally agree with, that’s why I didn’t erase it, only made a few adjustments. I always enjoy comparing prices and try to stretch my little income! This is the place to find great things, new inventions, and awesome gifts! Even some clothes are awesome, just have to read many reviews since most clothing are made very cheap, materials are not good quality! So far the blouses and lined winter leggings were awesome and worth the wait! Have a nice shopping experience!

Love this app!!!. It has it’s pros and cons. For example, you can find great deals for less. It’s like taking out the middle man (retailer). Your mainly getting wholesale prices. One thing I don’t like is that seller get over a lot. You’ll have images for an item that’s completely different from what their actual selling. Try to look at the views so that way you’ll see images of what the product actually looks like. I’ve been on here for over ten years and still make horrible purchases. Also be prepared to get taking advantage of from buyers. Some of them know the product isn’t as described. It’s easy for them to deny your return on this app. Better yet there hasn’t been one time I received any refunds requested. I’m dealing with a situation now. I purchased human hair and the seller sent out synthetic hair. My refund was denied which is bazaar. Honestly at this point I spent hundreds of dollars, so if I don’t receive my money from seller I’m off this app for good. Word of advice, please do your research with these online stores.

Love Aliexpress!. Been shopping on Aliexpress for 6+ months and I love it. Great prices for decent quality items. Takes awhile to get items though. Two months or more sometimes but not always. Not sure if that’s normal or due to the pandemic. Regardless if it’s something you don’t really “need” and just want it, it’s worth it. Aliexpress also protects its shoppers from sellers that scam or don’t fill orders, as long as you open a dispute in the correct timeframe. Personally I’ve only had to do so once, and the seller was the one who refunded so closed the dispute without Aliexpress getting involved. The only other “bad” thing is sometimes the item gets shipped and then lost. Which again, as long as you open a dispute in the correct time frame you will get your money back. I’ve seen others complain about dispute policy and not getting their money back, but I don’t see how, unless they didn’t follow instructions and rules. Over all great app! I will be a long time shopper of Aliexpress and I definitely recommend shopping there! Hope this is helpful :-)

Tips for shopping on Ali. AliExpress doesn’t have to be full of scam purchases! If you know how to shop, you’ll always get great deals and good quality items!! I’ve been on AliExpress for a few years and have made some mistakes. Here is how I’ve managed to get a loot better: 1. When you shop on there make sure you always arrange your searches by most popular/most reviewed so you can see reviews and ratings, as well as items people have mostly purchased (seriously you can see over 1000 buys and reviews for one item:) 2. Do not buy anything unless there are picture reviews. If you do, be cautious. There are products that have over 300 photo reviews so you can go through each photo to make sure it’s what you want. Most products on AliExpress use photos from outside sources that don’t nessasarily reflect the actual product. So photo reviews are really important. 3. When you find a product, scroll down to see if you can find the same one (on the related items) for cheaper. I’ve saved a lot of money looking around. The more you look, the better your chances! 4. Look at the sellers ratings. The higher their ratings, the more legitimate their products are It’s about being observant and looking around! Be cautious and pay attention. Once you get the hang of it, Ali is one of the best apps you can have. I’ve saved so much money on items I’d have otherwise bought for twice the price. I love AliExpress!! Happy shopping!

BEWARE!!! Scammers selling on here. AliExpress not for the customers. I purchased 4 items from a seller and he sent them to me and all 4 were defective. I contacted the seller and he stated he would refund me. After a week I emailed him again he said he wanted pictures of the items that weren’t working. I sent him several pictures with different angles showing him it didn’t work. Another week goes by and nothing. I contacted the seller again and he never responded. I filed a complaint with AliExpress and I kept getting the same response “still waiting for seller to respond” weeks later. Then they closed the complaint in favor of the seller after almost 6 weeks of going back and forth with AliExpress. I emailed them pictures of the defective items and they kept dragging it out just to side with their seller. I lost out on almost $20 but it was a lesson learned for me. I closed my account with AliExpress and deleted their app off my phone and never again will do business with them. If this is how they do business where they have fraudulent scammers selling non working items and then don’t respond to emails and AliExpress does nothing but condone the behavior then I want nothing to do with those deceitful thieves.

Happiness. I am so in love with my bundles!!!! This hair is so soft and manageable. There is very minimum shedding, which is the first thing that I look for in my bundles. The ordering process was so easy. The retailer immediately thanked me for my business and confirmed the correct shipping address. I appreciate how informative the seller remained through the entire process. I was notified of when my bundles arrived by the seller as well. Sincerely, I enjoyed their promptness. I am going to refer my colleagues, family and friends to “MEETU Hair.” They have been awesome to do business with. I have included photos of my hair. I am so amazed at how my hair held up through the heat and curling. Even though my bundles were straight 28 inch, once I sewed them in it all felt so full considering how thin my bundles were with other retailers from the pass. I order the multi part closure. Can I just say that the length is perfect and it blends so perfectly. This hair is universally appealing to all of my hairstyle needs. I am seriously satisfied to say the least.

Roll the Dice. When ordering on this app I CAUTION you- you will place orders, pay for them, wait weeks to get them, and often get a note from a seller that they were out of stock. Then you have to request a refund, and it will get denied, and you will have to spend a lot of time trying to get your money back- there is no other way to prove that you did not receive something other than to take pictures, and even snapshots of seller communications and it will still get denied, or you may only get a partial refund- you don’t get to decide, they do it for you and if you try and get a refund by “returning” items you didn’t receive, that doesn’t work either. They don’t accept, nor play by their own rules. China doesn’t play by the same rules as Americans and they definitely don’t honor their word nor stand by their sellers when it is clear they messed up. So, BUY WITH CAUTION, expect frustration, and don’t expect to get a live person to handle their mistake. “AliExpress” is sadly “Big Brother” to the sellers just trying to make a living and “AliExpress” makes all the decisions. BUY AT YOUR OWN RISK.

Not a bad app. This app isn’t terrible but it is frustrating trying to get to the page where the coins are. The only problem with receiving things is that you have to wait months to get it. The very first order I made took like 2 1/2 months to get. I was happy with the items though. A lot of things like jewelry should have more info but what can you do. Some of the stuff is cheaper on shein but Ali Express has better customer service. Shein’s terrible at customer service and they don’t care if you didn’t get your package. I haven’t had any problems with disputes on Ali express. Another problem though is not being able to buy things on the website. If i want to go to the website it automatically directs you to the app. I want to get credit for my purchases on Rakuten but I can’t because it sends me to the app. I think I’d have to delete the app to get credit for my purchases.