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Crying mama - Easy tipping
What I really love about the Starbie’s app is 1) you can leave a tip through the app (which you cannot cannot do with a debit card, and therefore to use a debit card to pay you have to have a side hobby of saving quarters to tip baristas with); and 2) touchless payment. Free coffee now and then from redeeming stars doesn’t hurt either! Related to the tip, here is something I figured out about redeeming stars: if you pay for one transaction all with stars, then there is no way to tip the barista through the app. That’s no fair to the barista! So I usually save my stars until I'm also getting coffee for a friend or two, and pay for all but one drink with stars, and pay $ through the app for the one drink. Then I can still leave a tip through the app to cover all the drinks. Yay! If I dont have friends to share coffee with on any given day, I can always just buy a coffee for the person behind me and thereby still be able to tip through the app. It’s fun!!
Personal note: I’m 20+ years sober and can’t have carbs anymore due to diabetes. Thank goodness for espresso with stevia and cream!!! It’s a party I can still enjoy!!! “🎵Life’s simple pleasures are the best! All the little things that make you smile and glow🎵”
Roninsakura33 - App update lost some helpful features
The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.
Cattngo - Love the app but most stores are slow to make your mobile order!
The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer.
Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
Vinn08 - Amazing And Easy
I order on here very often and have for most of the Summer and it is so easy. You just order from the app and then pick up at the Starbucks near you. You don’t have to wait in line to order and instead get a separate line which moves quickly because everyone is picking up. I absolutely love Starbucks and I am obsessed with their refreshers and frappucinos. Overall, the app was well thought out and if something isn’t available I’ve learned all you do is call the store and ask if they have it and they’ll make it available on the app quick. I love the experience and the stars you earn. I end up having enough stars for a breakfast from the bakery the next time I get Starbucks. Thank you for doing such an amazing job and I plan on continuing to go to Starbucks in the future. Please don’t hate on the app. I haven’t had a bad experience and I’m convinced most of you are trolls. I hope this gets to Starbucks customer service because I truly do love the app and Starbucks as a whole. I can’t thank you enough for the quick and easy drinks almost every morning this past Summer!!! Five stars and absolutely amazing!!!
Falalalalalala5432 - App is useful but not perfect
There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want to grab and go. With that being said, it would be nice if the store information was updated more frequently. I ordered from the app because the store had drive thru pickup and in store pick up. I never do drive thru pick up because it is always so crowded, hence why I use the app. At this particular store, both options were available but when arriving there was a sign at the door saying in store was closed and to pick up mobile orders at drive thru. This pretty much makes the app useless. Please update info for store because I can always go to a different Starbucks to pickup my order.
There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up.
The app is great though but it’s useless if some of these inefficiencies continue.
Secrete fan - Needs more options like unsweetened and sugar free
I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags.
Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.
Ueshole - Very lame app and poor costumer service over the phone
About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.
UtahRugbyGuy - Needs Update after Removing Clover®️ Machines
Update ✭ ✭ ✭ : Originally gave 5-stars but there needs to be an option to order pour-overs specifically. Since all remaining stores removed Clover machines, whenever I order my Featured Dark roast with shots after 11 am, 70% of the time, baristas don’t know that they need to do a pour-over. So I get there and they say they used pre-brewed Pikes or bitter medium roast from the container and I just spent a whopping $8 - $12 (dep on # of xtra shots) on a coffee I DIDN’T ORDER and they have to dump it and remake it as a pour-over, wasting their time, my time, coffee, etc. So please, there used to be an option to order, let’s say, Verona using the Clover®️ and I could add everything I wanted. But Clover’s are all gone now. So just replace that feature with us being able to select the roast we want as a pour-over so the baristas don’t get confused. It’s such a waste of time.
Original Review ✭ ✭ ✭ ✭ ✭
Very close to perfect app for my coffee habit. Love ordering ahead or even in the store ordering from app. I feel like there were one or two things I would have suggested changing or adding but I can’t think of it right now :)
Tequila.97 - Reloading the Card Needs to be Optional
I would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!
Tunes the Driving Cat - Starbucks is my treat to myself!
I enjoy a Trente sized Green Iced Tea. I don’t have any pumps of sweetener and no water. I try to get the maximum benefits of the undiluted Green Tea for weight loss and anti-oxidants. I am a Gold member and drink my first Green Tea at the store. Then I take advantage of the free refill to enjoy the rest of the day!! The Starbucks employees are so friendly and go above and beyond to make sure your meals are just right. I love the new turkey sandwich for the Thanksgiving and holiday timeframe. It even has cranberries and some stuffing inside! Totally delicious!! I have tried almost all of the breakfast (anytime) sandwiches and their other warmed sandwich variety. Just had a grilled cheese sandwich after visiting a store that was sold out of every other warm sandwich. To say the least, I was craving a few of my favorites, but the grilled cheese was very tasty and loaded with cheese!!
I am not a big coffee drinker. However, that goes to show you that Starbucks is not just about coffee flavored beverages!! Download the Starbucks app and join the rewards program. The benefits are more than worth it by earning free beverages, food or their out of this world desserts!!
Loves mint - Don’t use it for your business Expenses...It Does not keep the receipts
If you moved to the app to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of this app. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So Starbucks is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your Starbucks app.
All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in this app & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went.
Nurno - Works great on iPhone but not on Apple Watch
The app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs.
StarbuckHappy - Starbucks app and rewards program .
I love the app for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also.
Josh-88 - NEEDS UPDATES
I’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders.
Momofmydomain - Recent woes with the app
Starting with the positive, I love the rewards program and the free item notification visible when I open the app. I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on the app but cannot access it and have to return to my car for cash. So frustrated with the app right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired.
FixThisPlease - Glitchy login - don’t bother with this app
For the past several months, this app keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. The App then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid Starbucks because I don’t need this drama in my life. Then, in a few weeks, like always, the app will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation.
Teenmom12345 - Update fixed nothing
I had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store.
Corykku - Almost great!
What I loooove about the Starbucks app is that you can put in an order and the store will start preparing it so that it’s ready when you arrive! No checking in from 100 feet away etc and then waiting around almost as long as if you had just ordered in person (looking at you McDonald’s). But what the app needs is a map that is clickable versus a list of stores close-by. (Yes there is a map but it doesn’t do anything). About 20% of the time it can’t find my store, sometimes the store I want won’t even show up on that un-clickable map. Plus there are so many Starbucks in some areas that it’s easy to pick the wrong one from the list. It’s a little infuriating scrolling to find the right store while sitting at a stop light, then the next stop light, then the next stop light, and oh -I’m already at the store (and no you should not app and drive, but most of us need to get to work on time let’s be real here). Maybe at least create a favorites list that includes up to 5 stores at a glance? That would be extremely helpful.
Instrument Seller - Love the app, but tired of all my fave drinks being taken away!!
Love the app and the service for the most part is outstanding!! Just wonder how much longer I’m going to use the app, or go to Starbucks at all?! We used to visit Starbucks on a daily basis, now it’s maybe once a week, and sometimes not at all, and that’s just because my favorite drinks keep getting taken away!!!! It started a couple of summers ago with the cool lime refresher, which was my family’s year round all time favorite drink!!
We tried to find another refresher, but none compared!!! There wasn’t another drink even close!! We switched to the hot citrus defender tea, and it’s gone!! We finally settled on white tea lemonade, and now that’s gone too??!! What gives?! What’s more basic than white tea?! We’re running out of things to drink!!! PLEASE bring back just ONE of our favorites!!! There are plenty of over sweet fruity drinks, cold drinks laden with coconut milk, but nothing anymore that’s just light and refreshing-cool lime, white tea lemonade. . .
I can’t believe we are the only ones that crave something a little simpler and lighter. . .just tired of going and paying high prices for drinks I don’t really like. . .
UUSOD - Super convenient app, just have some suggestions
Love this app but I have suggestions to change for the better.
1) When loading multiple gift cards, the amount doesn’t go into a “pool” of what you have on your account already. Pretty annoying honestly cuz there was a point where I had a dollar on one, 12 cents on another, and then money loaded already on my account. Had to scan 3 times because of this. Not a major inconvenience but I just feel like this could be betters.
2) Along the lines of that same issue, now I can’t edit those gift cards that I’ve used up to delete them so I have about 8 cards with no money on them. Once again just an annoyance I have since I use this app all the time.
3) Ya’ll took away the week to use the reward for your birthday down to 24 hrs. Also you have limited to being able to use any rewards to Starbucks specified locations. I use the Starbucks that happens to be at the Marriott in SLC since it’s right next to my school. Would be way nice if I could claim my rewards at that location since I spend majority of my money there and happens to be my most convenient location.
5k in 8 - Preorder
This is the second time in 2 weeks time was wasted doing a app preorder. 2 weeks ago I ordered only to get there and the door was locked. After getting back in my car I watched other people stabd at the door and and employee brought them their app order. At this point i was sandwiched between cars and had to wait in he long drove through line. I get last minute changes as I was informed they had just turned off their pre order. But either wait until mobile orders are picked up before locking the door or designate and employee to bring them out as to not just serve certain customers. Waiting in the long line just defeats the purpose of the mobile order. May as well just order at the window since I have to go through it. Today I place another order. Get there and again cant get it. Another very lengthy line. I had to just call and have my order cancelled as I did not have the extra time to sit and wait and get my “cold” order. The same applies here. Just trun off the mobile order as having to wait in th line again defeats its purpose. If people knew they had to wait in the line such as the length of starbucks they would probably accommodate their time to do so. Very frustrated as I just reloaded my card to realize now that I would rather not spend the money here.
DuckieDuck17 - Worst App Ever
I would give it zero stars if I could. I tried to add a giftcard for a friend to order online since she didn’t have the app. It took us 20 minutes to figure out how to get the card on because it forces you to create an account just to use a giftcard. After finally loading the card it would not let me load it without putting my debit card in. So I did, then it decided to pull $25 from my account and gave no option to undo it, or notification of what it was doing. It was completely unclear on the fact that it was going to do so. The app is difficult to navigate and is basically a money trap. I tried to take her giftcard off so it didn’t accidentally get used and it ended up just transferring it to a different card on the app and taking the money off of her card. Don’t waste your time. It will steal your money.
Edit: now I’m trying to change my email and password and there’s no option to. When I looked it up there’s only something saying to click on “my account” then “settings”. Neither of those are available options. So now I’m stuck with my friends account on my phone because she mistyped her email address and she can’t change it or log in. You would think for being from such a big company they would have an app that actually works.
Damir Gonzalez - Pretty good, however...
Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating.
Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion.
Jankun2 - Removed drive-through symbol on map for stores.
When they forced the update on this app, all the stores that had a drive-through now no longer have the car symbol to indicate it has a drive-through. You must now while driving, tap filter, tap drive-through, tap show stores before it will show you only the stores that have drive-through‘s. They took a fully functioning app and made it into a “I’m going to get into a car accident “app.
They also made it so that it shows you all your previous stores while looking at the map. No matter how far away those stores are. How about showing me the closest stores since that’s where I’m located. If you want to see the closest stores, you have to scroll at which point the map is no longer visible.
They took a fully functioning app and managed to completely screw up the user interface to make it where I would rather just pull into any other coffee shop I see with a drive-through rather than find a Starbucks. This has to be one of the dumbest updates to an app I have ever seen. They basically make it so you cannot find stores.
Yentihw3002126 - Suggestion
Hello! I love your stores, your products, and your app. I am dieting and trying to count calories. I have searched the web , your website, the app, and MyFitnessPal for different drink orders that I have tried from Starbucks. Although there is a lot of variety I sometimes cannot find the correct drink to calculate the nutrition info, I feel like the most convenient and practical location for this information would be the starbucks app. When I change the syrups and milks in the app it only has the standardized nutrition info. The app does not change the nutrition info with the syrup/milk preferences. If you could get the app to change the nutrition info based on the selections made it would be very helpful in determining the best choice options in my diet. I currently go to Starbucks at least one time a week- sometimes as often as four times a week so this is a frequent issue for me. It probably seems very small, but I would think others wanting to make healthy choices would also want this info.
Grace316john - Needs improvement
They need a better system for this app. When it works, it’s great, but if the Starbucks you’re ordering from doesn’t have an item you ordered via mobile, it’s like pulling teeth. Placed a mobile order, prep time 2-5 minutes. Waited and waited; checked again, prep time: soon. After close to 15 minutes of waiting, I finally left work and went in to Starbucks. My order was nowhere on the counter and everyone else was getting their orders. Finally after a few minutes of standing there, a guy approached me to let me know they didn’t have my sandwich and asked if I wanted anything else. I said no, I just wanted to be refunded. He said ok and walked away. Still was waiting for my drink. After another few minutes of waiting, I finally asked the girl making drinks if mine was going to be ready anytime soon as I had been waiting a while. She said oh, it’s right here but I was waiting for your sandwich. I said they were out of it and the guy was refunding me. She gave me my drink (which was now lukewarm, if that) and said I’d have to go to the register for the refund. I then had to stand in line and wait for the refund. Very, very inconvenient for someone stepping out from work to pick up an order.
#Skippy54 - Hate the app
It has created a group (not all) of people coming to Starbucks that feel they are “special” and do not have to play by the rules. They are too lazy or unorganized to wake early enough to leave time to get their coffee. They inconsiderately park their vehicles in the isle of the parking lot or the handicapped spots while they go inside to retrieve their order. Insultingly Starbucks employee’s then tend to neglect customers within the store. Talking to employees it seems Starbucks is not too concerned about their customers as so many times they miss the mark on customer satisfaction. 1. How do you run out of stir sticks? 2. How do you run out of sugar? ( a store can’t borrow from another store?) 3. How do you not have coffee brewed? 4. Opening a Starbucks with a unsuitably small parking lot ( trapped in your car by drive thru line,Kenosha,Wi 39th ave /75th st). Don’t get me wrong, I love “Starbucks” coffee. From my house in Tonopah Az. I drive 39 miles on way to a real free standing Starbucks to get my morning coffee everyday. (Starbucks inside a grocery tend to disappoint) I just wish they would make getting my first cup of morning coffee less frustrating ! (Many other customers feel the same).
Sf007 - Needs to provide status of your current mobile order.
First time user of the app, so take this for what its worth but no where in the app could I find the status of my current order. Under “Orders”, my current order showed up as the top most order but no status. It looked no different than orders placed last week or weeks before. No status.
Why is this important? When I got inside the store, the pickup area was somewhat chaotic. There’s no line, just a bunch of ppl hovering around the pickup area, and some people waiting patiently on one the “wait here” floor stickers. So what should I do?
Well, had I known the status of my order, I at least could make an educated decision to either wait on one of the floor dots, or hustle my way up to the counter to ask for my order. I am not a confrontational person so having to do anything to even appear to be “cutting the wait line” is never something I want to do. But in this experience at the store, I was faced with having to make that decision because I was completely in the dark about whether my order was ready to pick up or not.
If the status of an order is indeed available in the app, then please make it more user friendly, and obvious, to get to.
Yuumoushin - At least it supports Apple Wallet
The app is okay. I only really use it to see how many stars I have and to reload my card. My primary interface with the entire ecosystem and purchase experience is via the Apple Wallet card (so the support for that is good). If I could also use another means to complete a mobile order, I would.
I still has several issues. It doesn’t refresh my balance. I have to go into Apple Wallet to see that. Very odd. I also think that any challenges and games to incentivize more visits should happen in the app, versus today, which requires a separate login in a web browser. Other issues are really around how busy the interface is and how many steps it takes to actually order something. Seeing people in line realizing they need to add money and then just paying by card directly shows you how the design is more of an interference to the process. Another thing is the mobile ordering process. I would love to have a shortcut order for mobile so I don’t have to confirm via multiple steps every time - yes, I know the distance of my store relative to my position so I don’t need a reminder or a warning.
Bethie 💗 - Favorite mobile ordering app!!
Mobile ordering is such a frustrating & confusing experience with most establishments, but the Starbucks app is my all time favorite!! Not only is the app easy to navigate, the options are almost as endless as if you were ordering in person. You can easily rack up rewards from ordering or scanning your purchase from the app. They also have special offers and games for stars/free rewards without any purchase whatsoever.
If you have a regular order like I do, they sometimes save it for easy access on the first page you open the app to. I also load money onto gift cards through the app for double stars, and it automatically selects the gift card I use for me at checkout. The staff is so quick to make my order as well. They could have cars wrapped around the building, and I would go inside to pick mine up a minute after ordering through the app & get it immediately. Whether you like coffee or tea or even just cake pops, it’s definitely worth a download!!
k.seaweed - APP LACKS CUSTOMIZATION
The app lacks a lot in Customization of drinks. Because my husband is doing Keto and is Diabetic, he needs to avoid Sugar and Milk. He would like to order a Hot Chocolate made primarily with Water & an extra splash of Heavy Cream, and Skinny Mocha Syrup. He can customize with several kinds of Milks, but there is no place to have it mostly made with Water with a extra splash of Heavy Cream. Even though Water is not Milk, couldn’t you add water into that section, so he can make this drink fit Keto? Also, it would be nice to be able to order a Cold Chocolate with ice, Water, extra splash of Heavy Cream, and Mocha, but there is no way to do that either. You recently discontinued the Skinny Mocha Syrup, which worked much better with Keto and Diabetes than your regular sugared Mocha Syrup. Please, consider putting this back on the menu. Also, since Pumpkin Spice is so popular, it would be nice to have a sugar free Pumpkin Spice syrup option. Please don’t forget about your Diabetic customers who need to avoid sugar, and your Keto customers who want to avoid milk.
Buzzy S. Bean - Your rewards program has gone down hill
I agree your seasonal games are completely frustrating! I have come to avoid them. It’s amazing to learn that people have actually won. As for the rewards program - it has become consistently INCONSISTENT. Regularly items that I have purchased were never recorded. The worst aspect of your star rewards program has to do with Starbucks coffee receipts from my local supermarket. I upload them, receive Starbucks acknowledgment of them and then NOTHING. In the past I’d receive an email that they were received & then either an acknowledgement of my rewards (often not in keeping with $$ spent) or that receipt needed to be resubmitted due to a printing problem. Now NOTHING!? And more times than not, when I view my account history, they + other purchases are not even listed. Finally, other than your coffee which is consistently delicious, your food/snack products need an overhaul. The sandwiches breakfast & otherwise appear & taste like they’ve been hurriedly thrown together on some Starbucks assembly line. Lastly if it wasn’t for the great coffee & overall genuinely friendly service, I’d have looked elsewhere for my coffee, food items & snacks. Love ya, but you need to shake things up, you’re gettin “old!”
chickylaboomboom - Everything Starbucks 🌟
What can I say? I love me some Starbucks to the max! I was never much on standard American brewed coffee hot coffee no matter how much cream, (never sugared yuck). My mom taught me the difference between good brewed coffee starting with the bean & it’s possible flavors so now I “get it” & occasionally enjoy a great cup of good coffee still cream only & black if it’s really good. (It’s better paired with a pastry that way). Anyway since Starbucks came to Cali finally... boy has my love for coffee improved❣️WOW 🥰 Their recipes are en pointe! I love espresso to the max now & try to mimic them at home but not always with the same results. I love Starbucks as a company for their history, high standards, baristas, quality products, fair trade ethics, ideas, foods, cozy stores, music, atmosphere... everything❣️occasionally there’s that 1 careless inattentive order taker or barista that doesn’t follow the recipe or protocol which I call them on cause they can cause the company reputation to falter & it’s not me to pay high dollar for a beverage especially unless it’s that good!!!
Azsunshawn - Being Back Tipping Feature!
I absolutely love the ease of using an app on my phone to pay for my daily coffee(s) - as well as earn points for future “free” coffees! Awesome. Would give this app 5 stars, but was frustrated when your recent update (within the last few months) took away the feature to be able to leave my tip...I asked every barista each time I went through, I researched it online - like for way too long - and NO one knew how to get the tipping option to come up. I just inadvertently discovered HOW TO TIP!! You have to exit out of the card you have them scan (going back to the home page), then click on your “History” (??? Why???) and once you’re there you will see allll of your past transactions. The transaction at the top is the CURRENT transaction and it says “Would you like to leave a tip?” and gives you the dollar amount options to select and then your transaction price goes up by however much you tipped! Yayyy. Tip your servers/baristas : ) and Starbucks, make it easier for app users that rarely have singles in their wallet!
Hev's Mum - Rewards system
I love the app, it is convenient however, the rewards are cost effective from a business stance but unfortunate for the consumers. With the old rewards star system we as the consumer would be rewarded after the 12th drink which was gratifying, but now we have to purchase much more to receive a free drink! I understand from a business prospective it is overall cost effective and money saving to have the new reward stars system in place therefore it has made me not want to purchase my daily coffees from Starbucks as frequently. There are so many smaller retail coffee shops now that one can choose from that truly appreciate their clients and maintain a greater rewards system in place which makes one feel valued and appreciated. Understanding that we have choices with coffees that are extremely comparable to Starbucks have truly made me steer away from visiting and purchasing my daily coffees at Starbucks and supporting my local and small business coffee shops. Again, I love this app, love Starbucks but I wish you could bring back the old rewards system!!
itsjekka - Starbucks member for 6 years
I have had a Starbucks rewards card since 2012. I am an avid coffee drinker and personally love all the different selections and options and how every store can have its own theme. During the summer of 2016 i visited a Starbucks in Newnan, Ga and they had a chalk drawing of the flat globe and the coffee that starbucks imported south the equator from all over the world and it was so beautiful to see the description of all the countries that this business GIVES business and opportunities to. The app is easy and the constant up to date features makes getting your caffeine fix pain free and enjoyable. You can reload manually or have it auto reloaded. You can pay with your app ahead of time. You can get notifications of new drinks new ways to earn stars. Not to mention the perks of the be a gold card member and app holder is first dibs in line when you order with the app and free birthday drinks. Constant opportunities to get millions of stars and the app have fun games sometimes. so don’t hesitate !
JennyStarbucks - Less Care, Rushed Drinks
I’ve noticed lately that drinks being made with a rushed demeanor instead of how baristas used to be trained...which was putting care and effort into making drinks. I live in an area (San Jose) where I am able to visit several different Starbucks throughout the week when I’m out and about. So, this review is not regarding one Starbucks in particular; I’ve seen a change in the quality of training baristas. For example, I have recently taken a like to the iced matcha green tea latte. No matter which Starbucks I’ve ordered that drink from in San Jose, the drink is made with too much ice, which fills up 3/4 of the cup when I’m done drinking the drink. I’ve requested light ice many a times. When I’ve done this, the drink isn’t filled up to the top. When I’ve questioned this concern to baristas, I’ve had different responses...from, “It’s due to the foam from being shaken” to “We aren’t allowed to fill the drink to the top.” This frustration has caused me to become bitter about ordering the drink I love and to stop ordering it. Hopefully better training on making drinks improves and customer service at the Starbucks sites improve.
workcomp - Forced Purchasing
To begin with this app is not very user friendly if you’re new to it you need a freaking manual to successfully navigate it and complete a purchase. Secondly and most annoying is the fact that there are a million ways to find millions of items to spend money on but if you want to remove an item from your shopping cart you have to cancel the entire order. I still haven’t figured out if you have to fully complete the order then start over or if there’s a way to cancel the order without actually having to place the order. I mean SERIOUSLY who the hell makes an app to purchase items from their store without a drop down list where you can go back and remove an item or revisit an item and adjust size or add another flavor if so desired. This is unacceptable as this app has been out long enough that this should have been addressed long ago. This flaw in the app is such an annoying obstacle it makes me not even want to use it anymore or visit Starbucks. I feel like I’ve been set up to be forced to make purchases I don’t want to make. This is completely unacceptable. I’m done with Starbucks, the only reason I go is for my kids. I can get good gourmet coffee from my local grocery store.
10203010 - Flawless App
Literally, there could not possibly be a more perfect app. It tells me when I'm near a Starbucks.. which is very necessary moving from the west coast to the east coast where they're not on every single corner anymore like I was used to. I get free drink rewards just by buying drinks that I love and was going to buy anyways. I can order online so when I'm running late for work I literally just run in & it's sitting ready for me on the counter (personally my favorite perk). I know when all my favorite drinks are back in season & on special. There are "games" I call them, that give you 3 menu items (which normally are things I regularly get anyways). if you buy these 3 things within a certain span of time you'll get 100 stars for. Every 125 stars I get a free drink or food item which accumulates very quick, especially if I'm on top of the games and offers for the week. ONLY thing I could say to "complain" if this is even a complaint... is I wish Starbucks offered bingo more often lol
HannaKatherine - The most glitchy app ever
I would honestly give this app 0 stars if I could. I have tried to use it on multiple occasions and it never works for me. It will not let me upload money to my card no matter how many times I delete/redownload. I can only upload money in the store which can make the mobile ordering option difficult. The worst part is, it rarely lets me log in. It always tells me my password is incorrect. So I go to change it, but half the “reset password” links are expired even if I open then immediately after receiving it. I type in the same password I thought it was originally and I get a message saying the password was used. So I make a new password, go to log in, and it STILL says that my password is incorrect. When I go through the process again, and retype my new password into the reset option it tells me it was already used. So the app knows the random password I just created is linked to my account but it won’t let me use it to log in. I don’t know why I seem to be the only person with this issue but it’s driving me crazy. I go in all the time and my baristas are always telling me to use the app to get rewards and I just can’t. I’ve missed out on so many rewards at this point.
Kalmidas - Slow Data
Don’t know if you can fix this, but I live in a spot with patches of slow data, and often I have to wait a while for the app to register the menu items, my favorites, previous orders, and associates what’s available with what’s at the local stores. Often times the app defaults to Not available for food items until all the data for that store finally loads up. But that’s another issue. The main issue is that I have had many instances where the text will say, Iced Tea, but the picture associated with that text is a chocolate croissant, or some other item. It takes a while for this problem to correct itself, and if I get impatient and reload the app, I have to wait all over again. I often order by picture as opposed to the text. It’s just easier for my brain to register the image than read the words. My bad I know, but can you fix it so that the image just won’t load until it’s certain the text and image match? I’ve often miss ordered items because I was in a hurry and the App did not finish loading.
katie012218 - A Possible life saving app suggestion
There truly needs to be either a comment section or allergy section when ordering something through the app.
I have a severely anaphylactic milk and almond (so almond milk) allergy. I request coconut milk every time but it is not always acknowledge because it gets busy and things get rushed but I have saved myself countless times by stopping the barista after they pour milk in my drink. I always get there early to try to watch them make it if possible and cannot use drive through anymore because I was given milk in a drink and obviously didn’t get to see them pour it. I had an anaphylactic reaction in parking lot luckily I had a friend (and nurse) with me. This was not the first time and I stopped going to Starbucks for a while because I was super nervous. But I am back to being a daily customer. Allergies are, most of the time, very serious and dangerous. And if there is a place when order that says *ALLERGIES* where underneith you can write what yours is and have Starbucks employees know to look for that it could be the difference between a Emergency room trip or enjoying your coffee.
Mamaziske - Room for improvement
This app works very well and I appreciate it very much. Thank you for creating it. However, the folks at the Starbucks I go to have lost not only their personalities, but sadly their customer service skills too. They are way too task oriented and although it’s great for getting my coffee up in that counter promptly, it does nothing for making Starbucks feel like your neighborhood coffee shop. Some employees act like you’re putting them out when they get interrupted to get you something and most other employees completely avoid any eye contact with the customer. I know this because, I purposely say thank you out loud when I pick up my order and I don’t get so much as a look back let alone a polite response of you’re welcome. Or thank you for coming in. I get it. People have a lot on their minds. You (Starbucks)overwork them. You are part of the problem. However, I believe this can be solved. Please be kind to them when you get the chance to coach them and remember we appreciate them for all their hard work. It would just be nice if they made folks feel at home. Thank you.
Zwiebble - An old friend
I have been a Starbucks person for many many years. We moved several times in the state and each time I made sure Starbucks was near by. Before I retired and I was a busy and hard working employee Starbucks was my go to for breakfast snacks and coffee, for coffee beans and other items I would give as holiday gifts. Finally I bought an espresso machine and was making much more consistent shots than I got at Starbucks. I still found myself going back to Starbucks for their seasonal brews and during the week on my way home or to work. I even found myself stopping at Starbucks after grocery shopping and that was an out of the way trip but I needed to go and get my latte.
I am retired now and moved to an affordable place were the closest Starbucks is half an hour away going on a 70 miles per hour interstate highway. I don’t get there very often but I miss my old friend Starbucks. My card still good, does not get refreshed as often. Planning on going this weekend.
Hnybee1 - Much Needed Update
I gave the app 2 stars because there are some things that needs fixed. The ease of ordering at your fingertips and skipping the line is great. However, there are other things that makes it not so great. I've noticed that on drink orders if you add to the ingredients all of it doesn't print out on the label. They prefer you to call the store and make those updates.(that's what I was told by the store manager). If I could do that why use the app I could just call in the order. Next issue I noticed is when you pay with the app it doesn't update the balance until 15-20 minutes later. Another, from the menu selection it will display some items aren't available at your location of choice. When you pick up your order and inquire the item is available. Advanced as technology is today there should be a way for systems to talk to each other especially dealing with inventory. People spend too much money to enjoy these luxuries & simple pleasures to continue he experiencing these fixable issues. These items of concerns have been on going since last year plenty of time for the developers & tech teams to come up with a doable plan.
Portlsnd Barista Mom - Make the App More User Friendly
I like a Starbuck’s coffee or tea from time to time, I like the convenience of ordering in advance and especially now that we are in the middle of a pandemic, a reliable mobile order makes it safer to run in quickly (less time exposed to others) or use a drive through window. My only complaint is that using the App is cumbersome because it’s not always easy to actually order! There are great reward offers which I love that pop up on top, but then it’s not immediately clear how to order! It would be great if there was an order button below the rewards that then contained the categories of coffees, lattes, teas, whole bean, etc. And then make it easier to use my gift cards! I know businesses depend on the fact that many consumers won’t use their gift cards and that’s money in the bank, but come on! Do each of my gift cards has to be separate from the others or the balance that I add to my “ account?” It’s not user friendly, it’s also just plain uncool! Let me add my gift cards to my balance. If you fixed these issues, I would rate the app much higher.
Terry Fyock - Star Rewards
I’ve been a longtime gold card member, and have watched your many changes made to the rewards program, all with the common theme of giving less and less to your loyal customers. First, you reduced the stars given per purchase, then you did away with bonus stars given for making multiple purchases in a given time period, and now you’ve made it virtually impossible to get rewards for purchasing coffee to brew at home by doing away with the star codes, and now requiring we upload our sales receipt, which, like I said, is more difficult, and time consuming than the 5-stars given per item (formerly 10-stars per).
With your prices continuing to go up, while market prices for coffee beans have stayed relatively stable, it really seems like your straying from your original business model, and are now all about the money ... or rather how much you can get out of us, while giving less and less in return.
I find myself asking, more and more, is your coffee really worth buying when I continue to feel you care less and less about the customer
Habanerojoy - Starbucks is #1
The app is wonderful. Sometimes after completing a challenge the extra stars don't appear in the history and I have to call customer service to have them do it. I keep track of everything in the notes section of my phone so I never have a problem with getting them to add the stars. I use the app for ordering and jumping the line and my order is always ready when I arrive. I love that you can find out the calories in the drinks and all the food items. My favorite coffee shop in south Florida! My favorite Starbucks is on Coral Ridge Drive in Coral Springs, Florida where I would rate the customer service as being 5 stars. I try to go every day. I find all of the baristas to be friendly, knowledgeable and happy people who seem to love their job. A smile on their face puts a smile on mine! I do find that they go above and beyond what is expected of them. Thanks to all of you for the great drinks and even more so, for the great smiles that greet me as I enter my favorite Starbucks! Joy
lindalu8455 - revision - not improvement
I used to use your app all the time. It was simple and easy to use and your star rewards were easy as well to get rewarded. These past several months the app is no longer easy to use and I work in the IT field! The app is confusing to order on and use rewards. I keep getting errors that I cannot use something in my order but won’t suggest how to help to get the order processed. I have to go into the store and try to talk to a cashier about my order and they don’t seem to know much more than I do about it! Yesterday, through trying to place an online order using the Happy Hour 8/8 reward, I finally ordered to cold coffees and one was hot when I picked it up. I stood there waiting for someone to help me replace the hot cup and finally had to speak up and ask for assistance. They are real good at smiling and quickly dodging you and won’t ask if you need assistance. I am sorely tempted to create my own coffees at home and forget Starbucks. I have been a customer for several years, as are my family members, but I am a professional and do not have time for this nonsense for a cup of coffee in my busy day! So disappointed!!!
Bayleafz - Don’t link bank account
I had an issue of linking my bank account to the starbucks app and right after I was charged for multiple $10 reloads that I hadn’t authorized. I called customer service and was told it would be resolved and the money would be refunded, but I checked my bank account and email later that day and found I had not been refunded but charged another $20 instead. I called customer service again and a woman told me it wasn’t even possible for them to have done that because my card wasn’t on file. I had screen shots of all of it showing starbucks having drafted from my bank account though. Eventually she said I was being charged auto reloads but when I looked in the app the auto reload function was turned off. The lady hung up on me when I asked to speak to someone else and I had to call back again. After all of this I only got half of my money returned. I don’t normally write reviews, but I feel like people should know that it’s definitely safer to use Apple Pay or pay pal when using this app, so that this doesn’t happen to you. I’m sure its nobody’s fault, but it’s still frustrating to have to call so many times and still not have an issue resolved.
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VSL1515 - Love tracking rewards
I just love being able to track all of my rewards and the games are fun when they have them.
Stoskrock - Great Atmosphere, Strong Coffee
Nice location, friendly staff, hyper-caffinated coffee
BuyBBM.com - Wish I could give 0 stars
Unable to login to app
OWazir - Can’t login with Canadian Starbucks account
App does not allow me to use my Canadian Starbucks account. The login credentials are correct since they work with the web app at app.starbucks.ca.
My iTunes account is set to the correct country. I suspect the app submitted to the app store is trying to login to the wrong region.
NgTonLum - Do not download it if you are from Canada
I download the app and sign up starbucks for the first time in my life, i charged $20 in it and later realized i charged $20 USD instead and it can only be use at US, no option to refund or change it back to the right country, and why tf is US starbucks app doing at the Canadian App store?
MelanieBc - Signs me out and won’t recognize login
I’ve updated my password on the website but it won’t recognize it in the app. Whenever this happens it takes weeks to sort it. Then I stay logged in until it decides to randomly log me out, lock me out, and stop recognizing my very valid and current password. Aggravating. My money is in there.
Ams221903 - Can’t login to app but can on website
Don’t download this app... I’ve tried multiple times. I can download the app no problem and sign in no problem on the website but cannot sign in on the app at all.. please fix this problem.
Herkeodheee - Placing orders
I accidentally placed an order and you cannot cancel it !!! Starbucks just stole 20$ out of my pocket do not recommend
613Alex - Was way better before September 2018 cross platform update
Please make it like an iOS app again. If I wanted to use a bad cross platform app, there are plenty out there. Why did you go for the terrible performance of a bloated cross platform app for a luxury coffee brand? Puzzled that Starbucks went this route to save bucks on development.
Cottagegyrl - Stopped working
It stopped working months ago. Keep getting system error message and can’t place orders. Looks like I’m not the only one. Fix it!!
JJJIMW - Please fix login problem
Can't login via app but website login is ok
==Awesome== - App is diverting orders to other stores without notification
The app has now diverted two of my orders to an alternate store without any kind of notification or warning. The first time I had no answers, as my usual store was temporarily closed and there was no indication of such until I arrived at the store. Today I arrived at the store and was told their location couldn’t be selected for orders and I would have to go to whatever alternative location the app code for me.
VanTipperDude - No More Tipping 😢
The transaction history tab is no longer accessible/visible and; therefore, I’m unable to tip my barista like I usually do. PLEASE make it easier to tip again!
Emac8* - Stars
I love Starbucks but because it is quite expensive I can only allow myself 1-2 drinks per pay. By the time I would get any amount of stars built up to redeem they would be expired. Why do they have to expire??? If they could build up like every other store/reward program you would be getting 5 star ratings all around!
Lokvardhan - Cannot order ahead
Downloaded the app during Covid19 so could order ahead. Tried so many times but all stores in the list say order ahead unavailable but actually they do have only mobile order pickup available.
radioshifter - Shame Starbucks!
Pay your employees properly during this pandemic like other food services and grocers...don’t make your customers pay a $5 tip for a $5 drink!
matias plul - Bad
I wasted 100$ and did not get it
Sarey225 - App won't let me sign in
I can use my rewards email and password and login on the website, but the same info is "incorrect" on the app. What gives??
piorped - Won’t let me log in with CAD account
I have both a US account and a CAD account — the app has now stopped accepting my CAD login, even though it works on the website so I know the credentials are correct. FIX THIS!!!
bunnyhero - tries to force you to buy things
in recent updates, the app will sometimes automatically add some random item to a pickup order and present you with that, as soon as you open the app. any app that automatically adds crap to your shopping cart without consent is garbage
Bigdmg - Location services doesn't work
I would love to be able to use this app for mobile ordering but unfortunately location services does not work. Unhappy customer here
mllejody - Can’t log in!!!
Can’t log in and keeps prompting me to change password! So I did that via email/starbucks website...STILL can’t log in through app. SO FRUSTRATING!!!!
Lightninginthr - Cannot log in
It’s a terrible app, cannot log in for few days. Have to find Starbucks Card to buy coffee. Fix it ASAP please
CokeCat - Menu won't load
Sometimes the menu won't load, when it does, still cannot order for some reason
Ddecafe - Glitching
This app has been super glitchy lately. I can’t mobile order properly cuz the app won’t let me use the store closes to me. Please fix!!!
GabrielUeda - Doesn’t work
Crashes right at the beginning.
Snickerdoodle76 - Why so slow?
All of a sudden this app is so slow to respond. It takes at least 10-20 seconds to respond after tapping any of the options. I’ve never had this issue before.
technificent - What happened?
Ever since last couple of updates the app is almost unusable. I use it regularly and am thinking I might have to go back to using my card. The app is mostly unresponsive and the employees seem to have heard all about it. Not sure how it passed QA.
jhhhjhjhjhjhjj - ...
Can’t sign in. Why does this app even exist when it is not working
charlotteweb47 - Trash
Ever since the new update I can’t select the store a few blocks away. It also says my drink is unavailable constantly. This used to be a great app. If it ain’t broke, don’t fix it!!
Rico514 - H
Unable to sign in
xtinaisabel - DOESN’T WORK
I’ve reset my password 3 times now and I still can’t log in! Garbage!
jmr111 - So slow... no longer useful
Yup. The others have already said it. This app is now officially the slowest app I have on my iPhone. Tim Hortons is quicker, so I’ll go with speed. In the end coffee is coffee...it all boils down to convenience nowadays. Thanks for the memories, Starbucks.
Vissoro - Too slow to use
Since the last update the Starbucks app has been too slow to be useful. I have to wait a couple of minutes before I could pay or order with it.
The programmer need to streamline the code or process so it is convenient to use. The hassle of the app isn’t worth clicking on it.
Flight King - Agonizingly Slow
So slow, in fact, I had to break out the trusty old cash to pay. I think the app needs a look under the hood.
itsprinprin - Can’t order for in-store pickup
I’ve had this problem ever since I’ve started using the app. I could never place an order ahead of time on the app to go pick up in store because the map keeps telling me that there are no Starbucks around even though I was right outside of one...
lexingtonlav - convenient! 🙂☕️
I like using the app to pay for my orders and to collect points and rewards. very convenient!
*wondering how to change card nicknames
stabucks - Needs fixing
Not showing the one store I constantly go to for mobile pick up. Shows it on front screen but when I go to put in my order and pick my store and it doesn’t show. And yes this store as mobile pickup
emi1324 - Needs work
Regular problems with this app. Rarely shows your true balance on the card and often forgets the cc on file.
Dhdkeie - Needs to add decaf option
App doesn't show decaf options for each coffee.
chowyto - Poor signal service
What’s the point of mobile ordering if location services does not work. I could be standing in line with full service and wifi and screen says there are no stores near me
DDContact - If it works, why fix it?
Use to work great, but after recent update it is useless. Always freezes or long pause between actions. Can never figure out why app developers / companies don’t understand: “IF IT AIN’T BROKE, DON’T FIX IT”
Disapp_ - History still not fixed
Still cannot get a list of purchases in the History section and still does not provide info on when stars expire. This was a common issue prior to the most recent update. Here is a suggestion to Starbucks IT people, read the reviews and make the necessary changes / updates a large number of people are having...
chelsk19 - Zip code
I’m in Canada I have a postal code but it won’t let me put it in Ughh don’t say it’s Canada compatible if I can’t put in a postal code !
Felix_Cheng - Stupid app!
Sooooo stupid app! I don’t know why I am in Canada but the country section in my profile is US. Even it shows that my credit card info is in Canada. When I add one new credit card, the profile in the page is correct. But the country section in the setting is still US even I type thousands of time that my address is in Canada. So, I have to spend US dollars every single time when I add money. Even worse, the customer service hotline is useless forever. I am not the only person having this issue. And I don’t know why the Starbucks Company didn’t correct this stupid mistake untill now. So disappointed about Starbucks!
Michael2420 - I am more convinced than ever that you don't read reviews.
Looks really nice and all but why can't I add coffee type to Cafe Misto for in app ordering? (Blonde, Medium, Dark) Not everyone likes your overly-strong medium roast. I see your Blonde Espresso has permeated all of the menu options but no coffee option or note section for a Misto.
5 updates later with menu enhancements, still no ability to select the coffee for my cafe misto. Why for the love of god won’t you let me pick blonde roast for my Cafe Misto?
meeka223 - Bummer
Can't even log in to my accnt using my iphone. It works on my ipad but not on my iphone.😡
Coldbrewqueen - Love it
It’s so easy to order and my favourites are saved exactly the way I like them.
lkjhgfdssyy - Starbucks app is a winner
Easy to use, easy to load. Its everything I need for preordering Starbucks and for paying Instore. Thank you.
At least I thought so until I tried to send a review and was refused 8 times due to I can’t find a nickname that has not been used !! That has to go
PattiGee13 - App confusing
The order ahead happy to great idea, but it is not clear how to get all the details covered, and one of the specialty coffee such as holiday blend, it doesn’t show up in the choices. I did my usual, only to find they forgot the milk… Perhaps there should be a place on the website where you could get a tutorial on the app.
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Joseph From NC - Why Can’t I Add Less Than $25 When Processing An Order
So I just completed my order and went to pay. I did not have enough on my card, so I went to add $10 as usual and your lowest in-order amount I can now add is $25. You used to have $10 and $15 options. Why did you do this annoying UX change.
I still added ONLY $10. My remedy was marking all my items as favorites, deleting the order, reloading through the Pay page, going back to the Order page, hitting the favorites tab, quickly adding my previous requests and processing my request. So you did not keep me from doing what I wanted to do. Your changes made for a bad experience. I’ll still continue this annoying work-around, but if you take away my ability to add $10 and $15 through Pay from the home page, I’ll use your app a whole lot less. If you’re ultimately trying to encourage users like me to use the app less, keep up the good work.
And another thing, you took away the option to have Chocolate Chip cookies warmed in the app. Why on earth would you do that, especially when you’ve changed cookies again to a denser cookie that requires warming to be tasty? The way I solve the problem is to stop your baristas from serving other customers to warm my cookie. Again, if that’s the result you’re hoping to get from people who want order warm cookies through the app, keep up the good work.
Your app used to makes good UX sense, but these changes are annoying and seem very petty.
Beckyjob99 - Yay!!
No clue on how I survived or made it to work on time before the Starbucks Mobile App. became available. I love that I am able to order my coffee when leaving the house, I get to Starbucks and my drink is always ready to go....love it!!!! I really love the “Stars” and being able to get a free drink or food here and there! I order coffee every single work morning, I get a Venti Carmel Frappe with 3 extra shots of espresso and extra Carmel drizzle...YUM!!!! I pay $8.11 every morning,(my drink is so worth it!) But I am actually way too scared to find out the amount I spend monthly, it would probably make me ill!!! I would just love if I could get some coupons and/or some special promotions to help a little. I would absolutely go insane if I won any of the “Free Drinks” in the Summertime Starbucks Game!!
I spend lots of money at Starbucks, so come on and help a girl out😉
Seriously though, I just love the Starbucks app and very much love being able to order ahead! Good move on whoever thought this super idea up!!!
4Space - When it works it's really great
I really like the Starbucks app, but there are times when it doesn't work, there is some glitches. I don't know if that is because of changes or what. I have been a gold card member for five years, and I do enjoy the much variety of coffee. Cold Brew is one of my favorites. That order ahead feature is excellent, unless you get there and they're out of it. Then you are just forced to wait in line with everyone else. I like the fact that you can see how many calories are in each drink. It is great to get a free birthday drink but it expires too soon, if you do not live near a Starbucks, you may not get there for a few weeks, and the drink has expired, shame on you Starbucks. I am extremely unhappy that the stars we accumulate from purchases, expire so quickly. This is our rewards that we earn!!! but you choose to take them away every month and I cannot understand, that is why I may be canceling my card very soon....Sandy Todd
wallysworldco - Love Starbucks! But don’t stop Newspapers!
👋🏻hi I’m one of your biggest fans and frequent visitor. I’ve accumulated over 2000 stars and over 1000 twice! I love everything about Starbucks especially Frappuccinos! and Chai Lattes! Yum
My only suggestion is to please please please instead of doing away w newspapers (which is another reason I go almost daily for coffee is to read both the NYTines and Boston Globe) I strongly suggest Starbucks purchase one paper of each and a Wall St Jrl and stamp on top of each in bold print “PROPERTY of STARBUCKS/—DO NOT REMOVE!” Similar to magazines in Drs offices, libraries and in European Cafes’. There are 11 Starbucks I frequent and to think of not being able to read a paper in any of them is sad and disappointing. Perhaps not all would need one or two copies but it sure would help continue to maintain that cozy cafe atmosphere! A coffee and the paper!
Has a community feel and can promote discussions and connection! Pleas strongly consider this solution before September 1st! Thank You!🤞🏼👍🏻👌🏻🙃 ☕️🗞
seraty - Starbucks is too rich for my blood anyways
You shouldn’t have to reload $10 when you want something that’s like $3. The only way I’ve worked around this is by sending myself $5 gift cards. I don’t even drink Sbux that often and the idea of having to reload another $10 on my card because I am a few cents short of my balance from the last time I spent $10...... We shouldn’t be forced to “reload” our money into Starbucks system... if so it should start at 1¢ not $10. Anyways we actually should be able pay for our items directly from our debit cards to the checkout like a normal mobile ordering system.
Stars expire ridiculously fast. Once again, I understand the idea of “loyal” customers who buy more often getting the incentives that come with the stars but you literally have to spend $100 in a month to be able to redeem the rewards before they expire.
Customizations reflected as you adjust it. For example, a certain drink has a standard recipe and Starbucks does tell the nutritions facts, but if I substitute milks or add pumps of syrup, I would like to see the updated nutrition facts when I add or remove things.
Josiestem - Great app. Couple suggestions
Really like this app. Makes ordering easy and convenient. I can send my husband to pick up my coffee and he doesn’t need to try and memorize my order. There are a couple of suggestions to make the app better.
1. Make a spot for special instructions. I like my drink with lots of Carmel drizzle and even though I order extra it’s always a toss up as to whether I actually get extra or not. Would love to be able to write my order with an instruction as to exactly how much Carmel drizzle I want.
2. Would be nice to be able to leave a short comment or review from my app for the store I picked up my order from. Sometimes I have a great experience and it be super convenient to just open my order and let the store know. Or when I have a bad experience it would be nice to also be able to tell the store from my app. Sometimes I’m in a rush and don’t want to take the time to reorder my drink or wait to speak to a manager.
Other than those two things I think this app is great. Thanks!
Jgamma - Rate store
Yes, I love the app, it helped us find a store yesterday during our long road trip. BUT, the store in Marion Illinois (Kroger) was terrible customer service! My mother & I stood there for atleast 5 min & were NEVER acknowledged us standing there though the girl was less than 5ft from us. We spoke up and asked were we going to be waited on, the girl said yes! There was NOT A SINGLE customer other than us, but the girl was making drinks. My mom asked her if there was someone else that could help us, she said no, ones in the back & ones on break...never taking the time to say I will be with you shortly. Then about 2 minutes later my mother asked her how much longer would it be till she took our order, she said in a couple of minutes!!! She was non caring, non acknowledging of us. Ten minutes later she finally took our order with no kindness, apology for taking so long (for no apparent reason!!!) The girl needs some serious customer service training!!!!!
RayeHam - Great Coffee & Great Service!!
I like the fact that most of them know me by name and how I like my White Choc Mocha, it's slightly different than the standard WCM and always do a great job or will politely fix it on the spot :) Please add an option to have your coffee stirred on the ordering app. Hard to find such friendly people to go along with the Best Coffee Ever! My only suggestion would be to put in a Starbucks location on the South end of Liberty Rd Se, near Cunningham St in the Sunnyslope shopping center in Salem, OR or close by that as there isn't any espresso shops on this stretch to speak of and all the other Starbucks are always so busy. It would be a great addition to Se Salem Oregon. Also there's thousands of people that would come as the other stores would be to far to get one and get back from lunch. Students, moms dropping their kids off at school, and of coarse the working world and the average Joe (like the pun? lol)You're missing a Gold Mine. Ik I'd buy more often if one was located there. Love the drive thru's too when the weather is bad, nice bonus!!
TaylorTroublex3 - New minimum payment
I guess in the most recent update they changed the minimum amount you can reload onto your card to $25 as opposed to $10. Although I do probably spend about $25 on Starbucks every week my schedule is always changing and I’m in college so money is somewhat scarce and I don’t really need to be taking that much out of my account all at once. Makes no sense to me why they would change that and now I’m hesitant to continue using this app. As far as I’m aware, there’s no way to place a mobile order without reloading your card with money. I feel like this should also change so that I can just pay for what I’m ordering with my debit card rather than reloading more money than I need onto the Starbucks card. I gave 3 stars for the fact that the app does function well and I never have issues when I go to pick up my order. It’s also really easy to explore the menu better and tailor your order to your liking, which I love. Before this app I hadn’t known that my *now* favorite drink, as well as a lot of other things, even existed.
Ahalla11 - App order
On Tuesday September 18th, I put an order in like I always do except this time it was around 2pm not the early morning Rush. I go to pick up my coffee and nothing was made... No one in line either... Okay I thought I'll wait I minute... Waited five... Excuse me is there an order for Ashley? I was told " yes, we are trying to get to it we are just short staffed" yet I pre ordered my drink and have watched you make ten or so drinks for the drive thru customers .. I couldn't walk out I had all ready paid for it... After ten minutes of waiting I got my drink it was afwul at this point I was already late for work so there was no turning back... But why preorder so we can wait while you have our money guess the drive thru was the way to go but I like preorder bc I can normally get my drink custom to how I like it.. How hard is it when you say exactly what you want?? I know this doesn't happen all the time but I work in customer service and to say sorry we are short staffed?? Not what a customer wants to hear while you continue to ignore her order and mage others who hasn't paid yet.
joshmarkus - Simple and Convenient
I have had the Starbucks app for almost 6 years now. Over these last few years I have seen many changes, and they are always for the better. The user interface is very simple and easy for anyone to use. The layout makes it convenient to help me get to what I need, whether it’s to check my Starbucks card balance, use the order ahead feature, or look at the menu for products.
The app is great for any Starbucks customer on the go, like I said above it gives you the option to skip lines and order ahead (you can even order very customizable items), a full list of all Starbucks products, a comprehensive map of every Starbucks location in the vicinity, and then other additional options for Starbucks Rewards members.
As a Starbucks Rewards member the app is also very convenient. I am able to reload money onto my account, pay for my order
using my phone, manage and track my stars, rewards, and purchases, and use all the other options available to me as a Rewards member.
Overall I am very pleased with the app. I have never experienced and technical issues (like the app crashing) or bugs while using it. The regular updates to the app is probably as to why it runs so efficiently. I would highly recommend this app for any regular Starbucks customer, and even would go as far as recommending it to any and all first time Starbucks customers as well.
mernni - App Vital for Survival, Sanity
This app makes ordering super easy, and rewards users with ‘stars’ for each item purchased. The stars quickly add up and can then be redeemed for free food and drink. Drinks can be customized to your liking, whether you prefer your coffee warm instead of hot, or if you take your tea with exactly two pumps of sweetener and a splash of whole milk. Your card is connected to your account and can be reloaded with the push of a button. The app can be utilized to pay for orders made in-store as well as orders placed through the app itself. The baristas will know you by name
if you order online often, which is nice. For busy customers that need drive through service, this app enables users to get their coffee fast. The best feature of the Starbucks app is that you can see if the store closest to you has your item in stock or not, since each store’s inventory can vary from day to day. Do yourself a favor and download this app right now.
sallydoesgood - Love app dislike stores now
I work 35 minutes from where I live. I sometimes, rarely go to your location next to my job because this store is one of the worst when it comes to putting customers first. They don’t greet, they’re rude, they socialize way too much and they take forever to give mobile orders to customers or call out names. They make you wait which is not good for crunch time when you need to get to work and you just want to grab and go. It’s frustrating there is little sense of urgency or lack of an employee manning the mobile order window inside the store. There needs to be a better system for those orders (who do it in advance) and those who walk in to the store. I spent $6 a day 5 days a week sometimes $14 when I buy food and to wait to where I’m almost late for work is awful. If I lose my job then I can’t give you my money. Let they sink in. I’m early and punctual but this store is poorly operated.
nperry2005 - Purchase options for Starbucks (out-of-store)
I believe that there is a whole gambit of customers that aren’t receiving points/recognition for their loyalty in the Starbucks brand/name.
For example, I teach everyday, and to skip the lines/wait/transactions at the store, I purchase 2/4-packs of Starbucks Frappuccino’s, and have been doing so for almost 3 years now, yet have no way of getting any points, recognition for loyalty, etc.
I also purchase Starbucks K-cups, such as the Holiday Blend cups, and both my spouse and I drink these cups everyday, and have been for years, but have no way of getting any points and/recognition.
There are proofs of purchases on merchandise sold out of store, and I also know that barcodes in a lot of merchandise has (or can be given) the specific and explicit information needed to identify products that customers purchase.
It would be really nice, for not only us (my spouse and I) as loyal customers, but for all loyal Starbucks customers to have the ability to receive points for their purchases. Thank you for taking the time to read this, and for understanding my want to make Starbucks even better than it already is while also providing opportunities to ALL loyal Starbucks customers.
If you would like more helpful customer input, or more information about the idea I just wrote, then I am free to discuss these things anytime.
Nicholas A. Perry
Maryuchis - Starbucks fan
Although I love the products I would like to request some improvements to the app like add a section where you could make notes when customizing products because as it turns out most of the time they get the order wrong... over the last two days I’ve placed two large orders and 4 of my drinks have been made incorrectly and didn’t realize until I was home by then it was too late to fix it. And most stores don’t do light ice or fruit even if you ask for it so I ended up with a fruit overload and more ice than drink or missing ingredients like lemonade missing on a product etc. some of this is not the fault of the barista (specially in the fruit portion of the drink) app modifications do NOT print accurately on the label; for instance if you want a scoop of fruit rather than two in a trenta, you edit the fruit portion and save the request however rather than printing as 1 scoop of fruit, it prints as “add a scoop” so instead of one or the two that should be on the drink, you end up with 3.... prices are expensive not to invest on this app fixes.
MamaSammieSam - My history stopped updating
My rating would have been 5 stars until 05OCT. When the app is working, it's amazingly helpful, and a tremendous sales booster - there are many days that I would not have time to stop before work if I had to stand in line, but ordering ahead means I just have to swoop in, scoop up my perfect drink, and tip from the parking lot.
The last 4 days, though, my history isn't updating, and I can't see my receipts and leave a tip. I can see my balance changing, and my last order shows up in the ordering section, but that's all. The history says my last receipt is 04OCT. I last updated on 02OCT, so I don't know why this glitch has occurred.
Also, regarding nutrition count - please fix it so that the nutritional info is based on the customized recipe, instead of the basic standard, or at least add a section comparing the calorie counts per pump of syrup, and the different counts of the milks and whipped cream.
positivepathforgood - Super-convenient, wish I could order water
Love being able to skip the line, order at my convenience and just walk in to grab it. Usually works great, only a few times of glitches (didn’t get my order, forgot to make it), but I’ve been using it since it came out so overall a good track record. Plus, when I had glitches and took the time to call, customer service was apologetic, looked to fix the issue in the future and offered a complimentary drink to try it again. Pretty much all you can ask for since the issues have seemed to resolve. Only thing I would improve: being able to order a cup of water. Trying to be healthy and drink more water so it’s a good reminder to me to have a glass when I drink caffeine to balance the hydration. I have been skipping my water because they like you to order it in line and I don’t want to wait in line just for that. Bummer for my health but I guess that’s on me to make an extra effort another way to get my water intake 😊
carmel crunch - Mobil orders
I love the app. It is super convenient. I must admit that I have a slight addiction to it. However, when it comes to ordering food, I’m very hesitant. On numerous occasions my food order was not prepared or correctly, like when I ordered things without meat. I’m not sure if the process of how it prints out, do they not see it or realize I have a drink order to. My last experience was the it... I ordered bagel bites and they happened to be out I was not informed of that until I asked where my food was. The employee said Oh we don’t carry them anymore. Really...that’s not what the app said. She didn’t offer to refund me or offer me something else. I had to finally ask how I get my money back. She asked how I paid for it, did you pay through the app? Yes I did. I’ll need to see app to scan it and refund you. I had to go back out to my car to get my phone. I was in a hurry that day so what would have been an in and out thing ended up taking 10 minutes. No more food orders. If they were out, the app should have been updated. That’s my issue.
TXTwister46 - Sick of not earning credit for purchases
The different challenges are great when you want to earn free stuff quicker but on multiple occasions I do not get credit for my purchases. The last time I contacted Starbucks via text chat, the specialist stated he couldn’t even verify what I know for a fact that I spent money on. I was issued stars, but if their system can’t see my purchases, then how can I trust any of it? It frustrates me that I will purchase menu challenge items multiple times and never get credit for even one of the purchases at times. Or if you start a challenge one minute after placing an order for challenges requiring you to make a specified number of purchases, good luck ever getting credit. Example: yesterday, I placed an order for pick up through the app, out of my OCD I cleared the inbox notice and realized it was another challenge so I hit “start” Because it was a number of purchases challenge and I was debating breakfast or not, while in the store I ordered sous vide egg bites...today, I have NO credit toward EITHER of my purchases. Why can’t a multi million dollar company get the app to work and give you points where you deserve them?!?!?
MAKE IT HOT & SEXY - 🌟StarBucks
I LOVE Starbucks, & I have been a LOYAL customer for over 10 years. The Starbucks I go to is @ Station Landing, Revere Beach Pkwy, Medford Mass. The people @ Starbucks Station Landing are GREAT, I go in with a smile & come out with a BIGGER SMILE, they treat you with respect, kindness, love. I get up on my days off & go to Starbucks Station Landing, I pass about 10-15 other Starbucks, but I don’t stop 🛑 til I get to Starbucks Station Landing. Don’t get me wrong, I have been to other Starbucks & every time I did that I had a BAD EXPERIENCE, after all the bad experiences I decided that the only STARBUCKS that treats me like a person is STARBUCKS Station Landing & I never looked back, when they gave the place a makeover, I followed the employees, & when the makeover was completed I was the first customer. They employees at Starbucks Station Landing have been GREAT to me, I’ve had bad days & went to Starbucks Station Landing and the employees put my smile back on my face. LOVE THOSE GUYS & GALS, they are just GREAT 👍🏽
AvidRunner - Necessary But Could Be Better
The app does a lot of what I want it to do. The best part is the fact that I can pay for my Starbucks order without having to bring out my wallet or switch my train of thought: I've got Starbucks on the mind, therefore all I do is open the app named Starbucks. Simple. However, the app is pretty slow to respond. I've noticed this not only with me, but with anyone else trying to complete their purchase in line. One of the other things I've noticed that could improve both on this app and the website is a more specific nutrition presentation. Sometimes when I add or subtract an ingredient from my "order," the nutrition is hit or miss and sometimes doesn't reflect those changes. On the other hand, I'm really happy that I can specify my order down to the amount of syrup or volume of milk I want. Just can't see how many calories that milk is when set on "light," as I touched on before. Please keep working on this app! I want to love it with 5 stars, not just 4!
Mateo Mas - Cheated me!
Randomly cheats me out of credit. Example: I attempt to finish a challenge where I have to buy three things over the next three days. I purchase all three items but the app shows that I have only purchased three of the four items required to complete the challenge. Four? What’s the fourth item? There’s only three items listed in the description. I show the people at the Starbucks I always go to and they say, “Oh, you probably bought an item at a store that wasn’t participating in the challenge. What? First of all that has nothing to do with my issue. You can see in the description of the menu challenge that I needed to buy three things to complete it. You can see that I have purchased three, but it says I have a fourth item to buy. What’s the item? But that brings up another good point. How do I know which store’s purchases count towards completing challenges and which don’t? I’ve determined that the Starbucks in my neighborhood Safeway doesn’t count. What about the one at the airport? The bottom line is there is no way to dispute anything. This app just makes it a whole lot easier to spend money than you normally would.
IsmaelandArelis - Our Family Share Great Moments at Starbucks
For my family and I, Starbucks is the place to get together enjoy a drink of any kind as well as anything they have in the menu to eat. We done it all, we have stay in the place and chat with each other and we have order mobile as well when we are in a rush. I even say to my mom, this place and the employees are part of our family...the employees there are friendly, attentive, and make us feel special as well as welcome, they even know our names. We love it there, thanx Starbucks location VanBuren Blvd and Arlington, in Riverside Ca 9503. Sometimes we don’t have enough money to purchase every day but when we do we love it. We even take advantage of all the promotions and always looking at my app to know what is next to receive more stars to collect and earn the reward. Plus we always recommend to others about our experience in Starbucks. Thank you.
E.M_3 - One way street - place order, hope for the best
I’ve had this app for years and have appreciated the ability to put in my customized orders in advance and have the accurately documented, avoiding lines, and paying quickly (and without my wallet). But my biggest issue with the app is that it is a one way street... there is no way to provide feedback on locations, to request refunds when you order something the store “forgot” to take if off line, or for the store to alert you when you order something that actually isn’t available at the location. Waiting in line for a refund or to pick an alternative for an item that shouldn’t have been available to order after you’ve pre-ordered is counter-productive to the entire pre-order option. At that rate it would have saved time standing in line. This used to be a once in a while thing, but it’s become almost a weekly occurrence at various locations as the menu has grown and inventory has been redistributed. After severe years i would have expected some type of communication option with the locations.
Nattie's mommy - A couple of bummers...
First off, I reall love this app! Super convenient and easy to use. I love mobile ordering so I don’t have to wait in the long drive-thu line when I’m in a hurry in the morning to get to work. A couple of negatives though are that there have been a couple of times that my purchases haven’t counted on the bonus star challenges. The current challenge is to order 6 times and get like 50 bonus stars but I’ve been three times and it still doesn’t show one purchase has been made. Weird. The other negative is there is no way for Starbucks to notify you if you’ve placed a mobile order but they are out of the ingredients to make the drink you ordered. This has happened a few times usually seasonal drinks but it defeats the purpose of conveniently placing a mobile order. I have walked into pick up a mobile order just to be told they can’t make my drink. Then I have to wait for them to make me something else. Other than that, it’s great overall.
zacharyistheworst - Coffee is pretty cool
Who doesn’t love coffee? Who doesn’t love receiving free coffee from buying coffee? Probably no one ever, or just a really strange person who Id never invite to Friday night GameNight and most certainly never Sunday brunch. But I️ digress. The app is amazing in that it works well in keeping track of purchases, being able to order from your local store straight from the app (even make and save custom drink orders), and when you are bored in line you can play with the stars and flick them all around. The only negative aspect in my opinion would be that you MUST pay from the app to receive your stars. You used to receive stars just from scanning your phone but one day it stopped. Constantly reloading and then immediately ordering (which seems to happen more often in this time of economical distress), has gotten very tiresome. But let’s be real, it’s an app for expensive, snobby coffee, so if something on this app is making your day harder, then you sir or madame, have it made.
tress200 - Great app, crappy security
I’ve been an avid Starbucks app user for year and never had any problems til this week. Someone in Canada got into my account and burned through 47 of my 51 rewards and it did NOT trigger a fraud going on. It was done in a 6 hour period at 4 different Canadian stores with the drinks being purchased individually. So after talking with customer service and getting all my rewards back and getting issued a new Starbucks card with the rewards on and changing my account password 3 times, someone in Canada was able to get back into my account and use more rewards. Customer service once again replaced them but it was not flagged as fraud even after going through the first round. I deleted all cards off my Starbucks app so whoever can not get to my rewards but am very leery to put another card on my account as I keep getting hacked somehow and my rewards used. I cannot use my rewards without an attached card so at some point I will have to. I have gotten no call from the fraud side or app side of Starbucks. No one would have caught it or cared had I not called and brought it up. I feel this app is truly unsafe at the moment.
svvng - Concerns for longevity of Starbucks
I travel quite a bit and I am very concerned about your business in the future. Although Starbucks has always been welcoming to people who are not patrons for use of free WiFi, it is becoming a definite concern! Each Starbucks I visit seems to have a commonality. No place to sit! The tables a chairs are full of people with electronic devices and no Starbucks purchase! I have even seen the extreme of a person with a full desktop computer set up at your Simi Valley (Burger King location) with no Starbucks purchase!
As a gold member, I always purchase something and then have no place to sit and enjoy it! Perhaps people who do not purchase anything could be limited to outside seating and reserve the inside seating for those of us who like to meet friends and clients for coffee and snacks and enjoy them inside. At the very least a 15 to 30 minute time frame imposed without purchase?
Princess Expresso - Bad attitude and Bad drink!!!!
I am a daily Starbucks customer! So I am very aware of how my drink should look and taste, when it’s done correctly. Today I stopped at a different location (el dorado and Custer). The barista (with blue hair) became disgruntled when I questioned her about my extra caramel.... she said that it was “mixed in, you just can’t see it”.... ok I accepted that. But my favorite part, the whipped creme and caramel drizzle was absent. A flat top had been placed on my drink..... didn’t look like my drink. I pointed out to her that I wanted the whip, she took my drink in silence, rolled her eyes, and hastily sprayed the whip and caramel on top and slid the drink my way, obviously showing her frustration with me. I thanked her, she just ignored me and walked away. Not sure that I am responsible for her negative attitude but it was not a good experience to start my Easter morning off especially when I was heading to church and my drink was NOT sweet enough (no caramel was mixed in, as she had reported!)😡
Sassy Sheryl - Love my Starbucks
Just wanted to drop u a few lines to say how much I appreciate my star bucks in auburn Massachusetts. I have visited all the Star Bucks in Worcester but have to say auburn is by far better than any I have visited. I lost my son in March in a car accident and his last gift to me was a mother’s ring well one morning I lost the ring and was devastated. I called auburn star bucks and explained how important the ring was to me and that I would pay any amount to retrieve it and the employees all took their time to try and find the ring. After not finding it they still called and were so sweet to let me know they would continue looking. After saying a prayer the ring was found laying in the floor of my car but to know the employees took time from their stressful job to try to find something that meant so much to me gave me faith back into humanity. Thank you for having the best staff so close to my home. Thank you Sheryl Kelly
hjade728 - I love Starbucks!
I’ve been having some issues with my app refreshing my history and card balances. The other day I added a new gift card and the card color and style doesn’t show up. My purchase history hasn’t refreshed in 2 months. Please please please fix these issues!
I am absolutely obsessed with Starbucks! This app makes everything so simple and quick which is really nice for when you’re in a rush. One thing I thought about is, when you’re ordering through the app you should be able to cancel an order through it. I get that you can’t get a refund through the app, but I’d go to the store and get it another time. Like, what if someone accidentally hit the order button and they spent their money on something they didn’t mean to buy. Or maybe you have to enter a passcode for when you order something ahead. Just an idea to throw out there! Otherwise it’s an amazing app and I highly recommend if you go to Starbucks on the regular!
RachelK2012 - Great
I absolutely LOVE the online ordering! That is my thing now. Seems unfair to just skip the line but hey, that's why there's the app to order online. The first time I ordered though, I stood around for a few minutes before I realized that my drink had just been sitting there. No one ever says anything, looks at you, nothing. Finally I just got to looked and wow, there my drink was, in front of a person standing there. Now I know to just go in, grab, and go. But I digress. Love the app. Miss the weekly free apps. Love that there is a messages button again. Before I couldn't find it. I do wish that finding the receipt would be easier sometimes, i.e., when it doesn't yet show up in your history and you don't see the receipt anywhere on the order page and so you can't leave a tip. But other times, it's right there. History takes too long to update. Overall though, this is a great working app.
coffe drinker - Disappointed
I have been going to the Starbucks at 980 9th Street in Sacramento for almost 16 years. I have seen employees come and go. For the most part my drinks and service were consistently good with a few exceptions. However, about a month ago there was a relatively new person on the bar making my Chai latte. I had been in twice before and had her remake my drink because it was watery. This time when I had her remake my drink she turned to another employee and gave her a look as if to say "crazy." As she handed me my new drink, with the manager standing next to her, she proceeded to tell me how I should order my drink in the future. I explained to her that her manager makes it correctly every time as do other employees. No apologies from either one. I used to go into this store at least 2 times a week. I've been in once in the last month and ordered something different. For the price you charge for the drinks I expect them to be spot on and customer service to be better.
slap*a*ho - Needs store rating option
Giving this app a 1 star in the hopes of getting the app developer attention. The app works well, however, i believe that individual store rating should be added to help users like me and owners. For example, the Starbucks near my home on Lakewood & Telegraph is on it, when a mobile order is placed it will be ready in 2-10mins nearly every time, this store and the mobile ordering for this store should get 5 Stars. The store on MLK & Bullis a few miles away is a joke when it comes to mobile ordering, there is no point whatsoever, you can watch the last car in the drive through line get his order before you even if you order 10-15 mins in advance, not once but every time. This store deserves a 1 star so the owner/management can actually see the rating and make changes or so others that are in a hurry and use the app don’t sit waiting for an additional 15mins in the store after placing the order 10mins in advance like I did today, again. Most stores seem to have the mobile ordering dialed in, others don’t, store ratings will help both the owner and consumer, seems like an easy addition
cammie 65349 - App bug continues- still can't log in
Made the mistake of logging out of App (4.4.8) 2 weeks ago to load money onto my daughters account. I am no longer able to log into app or via website. This issue is affecting 4 different family accounts. Have deleted and reloaded app over 10 times. Have restored IPhone 7 to factory settings and reinstalled app. Still not working. Have tried IPhone 7, 7 plus, X, and 2 laptops running Safari and Internet Explorer without any success. Have created new passwords for 8 consecutive days and still not working. Keep getting message "unable to log in, try again later". Have troubleshooted date/time stamp setting and that still does not fix issue and passwords do not have % as a character. Replicated above steps for 4.5 release and still not fixed. Have spent over 2 hours on phone multiple times with customer service but issue is not resolved. "Escalated to IT" but do not expect any follow up to resolve. I am unable to make any purchases on the various accounts and have significant money on accounts as we are daily customers. PLEASE IT DEPT. fix this bug once and for all!!!
L65C55 - Love my app!
Incredibly easy to pay, tip and reload my card! I can keep track of all purchases and my stars. Always download the songs and most of the apps. Thanks!
My original review was written a few years ago and very accurate until about a month ago. My app is now so difficult to open that baristas have had to open another cash register to help customers while I fight with my app. I have removed the app and reloaded it. No help. I have powered off my phone and restarted it. No help. I have closed all screens running in the background. No help. I have updated my app to the most current version. No help. I called customer service and spoke to a representative that was very interested in my problem but again....No help. Not sure how much longer I am willing to put up with CONSTANT SLOW response with this app. Many baristas have reported that other customers are having similar problems.
Lourdes1391 - Functional App but..
The app work well and the ability to set locations as favorites is great, beats time in having search your area for the nearest Starbucks. I do have a complaint about the way stars are redeemed though. I hope this reached the sales or marketing team at Starbucks... If I’m already getting charged extra to substitute regular milk for non dairy like almond or soy milk—- why are stars applied to that as well? It’s like getting charged twice as much and then i will not be able to use my stars towards something else. Also, I feel a person should be able to redeem their one birthday treat all month long—- why only the day of?? That happened to me recently when I stopped by Starbucks the day after my birthday, I would have no problem showing my ID for proof. But it’s bogus because I don’t have Starbucks everyday and I’m not going to go out of my way to get it the day of my birthday if I’m already busy with other responsibilities. Hope this helps!
Marfosho - Starbucks
I love Starbucks but it can be overpriced and a lot of money. For as many mistakes that occur, vs the price and time to receive an award I definitely don't come here as much as I want to. Meaning literally my drinks are 60% correct (it's not realistic to stop what you're doing and return it to wait again in a new line and having to be 'that person' for it to be remade) and I don't pay 60% of the price when this happens so I feel like with anything it's a matter of relative worth which I don't always find in Starbucks. Work on adding more bodies on the floor so less mistakes occur. Also, the app needs to let you add any amount of money for a reload not just $10+ because if I want a $2 coffee I should be able to get that rather than stop the barista to manually add $2 cash to my card and then pay with the card. That’s a waste of her time and the people behind me’s time. Work out the kinks of “time management/reducing motion” by letting me add whatever amount of money I want and I guarantee you’d receive more business.
SueMo Joe - Convenient But...
The Starbucks mobile app is beyond convenient. It is so nice to avoid the long lines. BUT... beware that the app can be a little wonky. If you forget your password and the app has spontaneously logged you off on a day when you are running late, it’s a bummer. Also, sometimes the map doesn’t initialize and tells you that there are no stores in the area. If you are patient, it will come online. For some reason, my recent purchases are not always visible. That’s annoying as I like to reorder from that list. Finally, stores have the ability to turn off mobile orders when they get overwhelmed with volume. While I understand why that may be necessary, the app should be programmed to notify you when your favorite stores are not accepting mobile orders so you don’t waste your time entering your items only to realize afterward that the store you want has disappeared from the list. Same thing for a store that is closed for renovation.
ChicagoCAM - Getting Better
Much to like about this App. Mobile Ordering much better with the Favorites option. Love to reload using Apple Pay. Don't think I'm always getting my rewards points for special incentive programs. Does work with regular food and drink orders. Only other issue is that the most recent order doesn't always show up early enough in History to be able to add a tip. May need to extend the time in which to be able to add a tip to an order. Would also like more Mobile Ordering options on the Apple Watch.
Updated review: Had to take away a star because the history function continues to fail to record purchases. My last transaction to show up in history was on February 22, 2018. Unfortunately, this has prevented the tipping function to operate. Do your employees a favor and please get this fixed, or even better, make the ability to leave a tip be a stand alone operation.
MJR Yuma - Starbucks Rating
I am not a coffee drinker but I am a tea drinker. I am addicted to your berry, berry hibiscus tea, even though my sister tells me there is no hibiscus on it. I would give the Starbucks drinks and pastries a 5 but the service a 1. This summer has been specially bad, constantly out of supplies in all of your stores in the Yuma area. Out of the hibiscus tea on all of your stores. Out of bagels by mid morning, and why are they only defrosted once a day, I do not know. Out of knives, I get spoons and forks to put cream cheese on my bagels. This happens every week. At times I am so frustrated I stay away for a few days. But I am a creature of habit and I come back. I should mention that you do have wonderful personnel, very friendly and they remember our preferences. They take the brunt of our frustration for whatever or whomever is the cause of running out of supplies constantly. Hope someone is working on resolving the issues. Thanks
I Live For Malec - Still has issues
It’s great that I can order from my car on the way to Starbucks without needing to wait at the establishment. However, even after how long this app has existed there are still issues. I attempted to place an order at my most local Starbucks, got a system error. No big deal, I can go to the other one it’s on the way anyways. Another system error so I just cancel the order and try to order the same drink again, but as I am waiting for the order to process I notice a charge went through on my card, as I was missing the price of the drink I was trying to order. So I check my history and sure enough both the orders go through. Called the second establishment to see if a cancelation was possible. They never received an order on their end. I arrive at the first establishment mentioned and neither do they have an order put in.
And yet there is $14 less on my card. I don’t have an issue with there being a system error. I have a problem that both orders were still charged on my card and received by neither establishment.
Isabella🐖👍😜 - Starbucks at 400 East 1st Avenue
I want to let Starbucks Corporation know that all of the Starbucks I have been to do a good job. But this one by far is the best. All of the workers there are cordial, professional and personable. They all make sure that when placing your order it has your name on it. If an error should occur (which is not often) they are quick to correct it with no problem. All staff members have a wonderful attitude and work well together. The place is kept clean and all merchandise is kept in place neatly displayed. It is refreshing to be able to experience (especially with the youth of today) such a warm and pleasurable atmosphere at this Starbucks location. I enjoy going there every morning and when I do not for a short time I miss going in and saying hi to all and being welcomed by all. I will always recommend Starbucks for their great coffees and the wonderful service they offer.
Celestial Stroller - Auto refill changed to $25
I’ve been using and loving the Starbucks app for years. When I’m on a 15 minute break, I need to order ahead if I’m going to get my coffee in time. I never liked that you can auto refill only in increments of $10 (I would prefer to just pay for my order and not reload the card at all) but I dealt with it. Today I checked my card balance and saw it was just over $20. It should never be over $10, so I ran a test order and found that my “refill card” amount is now set to $25. You can change it to $15, but $10 is no longer an option. I’m sure it said, in tiny letters, that it’ll charge my card $25, but when making a change like that there should be a huge notification, at least the first time. I’ll still use the app occasionally (I guess I have to since I have $20 credit), but I removed all my credit cards and will no longer use auto refill. Fortunately, Philz just launched an order ahead app a few weeks ago. They only charge for what you ordered.
amypandit - Fueling my coffee addiction
I’m a huge fan of mobile ordering for just about anything - I use it whenever I can (which I admit makes me spend a lot more money than I normally would, but hey, that’s consumerism for ya). The UI/UX for the Starbucks app is really great, and the ability to check whether items are unavailable at certain Starbucks locations is also really helpful. I’m Gold status, and I’m at Starbucks constantly, and this app really helps with ordering ahead when I’m in a rush (I love using this for the food especially, since that usually takes a little longer to make so putting an order in a few minutes before you show up really keeps things efficient). The only thing I would want to improve is the Rewards program in general, because I think there could be better rewards for members, Gold status or not. But in terms of this actual mobile app, I love it!
Ghjxbbcbvbfgffvcgv - Love Hate Relationship
I love a lot of things about this app. Such as, when you order a drink, it’s waiting when you get there, and you can go in, grab it, and get out. However, I don’t find it extremely user friendly. Maybe y’all could work on that? Like, for example, I honestly can’t think of a reason I’d wanna keep all the money I insert in a bunch of separate little groups. And it took me a little while to find the transfer money option and then understand that’s what you meant by that. I didn’t find it very clear. And there are a couple of other things like that. Sometimes it can be hard to change the store location. You can’t add less than like $25 at a time. Like, what if I’m just a couple of dollars short on a drink and I wanna add it on there real quick so I don’t have to deal with the cash register when I get there or maybe I’m not gonna have time to, but I can’t afford to put on $25? Anyways, just some things I thought I’d point out. Overall, I’m a very happy customer though. 😁
Slsadural - Make chosen options clearer before purchase
So, this isn’t the first time this has happened, but I hope it will be the last. I pass two Starbucks on my way to work and the app always choses the first one I pass as my default. That one (Keystone and 116th in Carmel, IN) is a nightmare to get in and out of, so I choose the one closer to my office.
I chose the one next to my office this morning and placed my order, but maybe I didn’t tap the location hard enough because my order went to the other store. I stand around for about five minutes (this is 20 min after I placed my order) and finally open my phone to discover that the order is at the other store. So there sits my breakfast at this moment, because I’m not going to all the way back there when I’m already right next to work.
That sucked and I’m pretty hungry now. Please change the app to make store confirmation clearer and double-check it. The location that your order is going to is probably the most important part of mobile order.
Mkesmelaf - Tipping still needs an update
I love everything about this app, every enhancement and update adds value, even with enhancements I didn't know I wanted. But I am disappointed that the tipping section tops out at $2.00. There are many times when I am placing a larger order that I find myself scrounging through my bag or car trying to find cash to add on to the $2.00 tip. Or I am sure splitting the order and submitting 2 separate orders to tip appropriately - not a great customer experience. When in a hurry sometimes neither happen and your wonderful smiley colleuges are the ones being shorted!! Please fix this with either more choices or even an open field option that ANY amount can be entered in. I know there are some people who don't tip at all and by allowing your customers who like to reward for good service and trying to bridge that gap, you are coming up short on this app. Thanks!!
Gregoriuss - Hidden prices is bad business!
You can't easily look up an item's price in the menu because Starbucks is afraid to show prices. Starbucks is using cheap marketing gimmicks. A user can't see the price of a sandwich, or any beverage until he/she is faced with the bill. Starbucks forces users to go through ordering process and at no point in this process will users be able to see the price. Only when the user gets to the payment screen, can the user see the price. But Starbucks is not a Michelin-starred or high end restaurant that would not list prices in the menu. It looks like Starbucks wants your money by all means, even hoping that you would order accidentally while trying to see an item's price. Come on, Starbucks, are you afraid that people will buy less when they see prices??? Come on, show me how much that freaking sandwich cost without forcing me to order, then confirm that this is the only item I want, then select a store, then go to the payment screen ... and then also have no way of removing an item from the cart!
AgChica - Big problems with predicting service time
Starbucks bills the app as a great way to skip the line, but at busier stores, the app does a truly horrific job at actually predicting how long it will take before the store is able to prepare an order. For example, this morning I ordered at 8:41 am, and the app said my order (a latte) would be ready in 2-5 minutes. Knowing that this store is often busy, I waited about 10 minutes before I walked over. However, there had been a huge ordering rush at roughly the same time as I put in my order, so even the 10 minutes leeway I gave wasn’t enough. I was left standing in the store until 9:15, when the staffer in charge of mobile orders took pity on me and forced my order through. Better prediction is possible—the Philz app adjusts the time your order will be ready in real-time and allows you to cancel your order if the estimated time changes after you put your order through. Had I known it would be 40 minutes before my coffee would be ready, I would have cancelled my order or at least could have sat at my desk working instead of standing around Starbucks.
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@BrianCas120 @alexandrashlee Of course saying cafecito an a @starbucks
nina | lost ebg
@eternaljgguk i think that is starbucks logo
@MelindaHoward4 I have to do this when I order at Dunkin and Starbucks! My kid laughs her head off when I ask her 50 time “wait, what did you want again”?
starbucks toasted white hot chocolate 🤤
@MiraiHatesLife @vcntis @mcfrickstruggle EVEN BETTER, YOU'RE NEVER GOING TO A STARBUCKS WITHOIT THINKING OF HIM EVER AGAIN
we went to penang today and like always I got hyper whenever I saw mcd or starbucks but having my brother as a driver was so frustrating😠 he ignored my request to stop at mcd just to get an ice cream, i was sulking along the way home and ordered pizza as a substitute gituu -
I’m going to Dunkin and Starbucks does anyone want anything
I’m dying for Starbucks this morning but don’t feel like getting out my warm bed to get it. The struggle 😫🤦🏽♀️
lmao rais gone again man
@franeurism @vcntis @mcfrickstruggle IVE NEVER EVEN GONE TO STARBUCKS BEFOREHDBDBR
Whenever we move to bay city they better fix this shirt internet problem! I can’t even get 10 mins into my workout with the internet going out! They have a Starbucks in town now but still can’t get the internet to work full time
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he got me 3 A4 lined notebooks and a lightbox sign. I don't use pen and paper anymore but oh wells the lightbox is q a nice decorative piece i guess. Although i did mention in my wishlist that if my santa didn't know what to gift me, a starbucks giftcard would be nice (i wanted a
@AltVeruca holiday season is clearly here. had my annual xmas decoration incident with cat eating and knocking down the tree, and am resigned to the fact Starbucks no longer wants to sell my favorite egg no latte anymore...
ok, so when a cinnamon toast crunch man eats his friend it's ok. but when I eat that mother fucker from Starbucks who always spells my name wrong and never gets my order right it's "weird" and "illegal"??
Imagine if it was the world’s first Starbucks or McDonalds!😂