Starbucks App Reviews

The Best Starbucks in the world. I have been drinking Starbucks every day 3 drinks a day for the past 8yrs now. I have visited quiet a few locations in town and out of state. I use to visit the Walter Reed location for 5yrs until the nee manager decided she didnnot want to make my drink the way i had always had it for the past 5yrs 3 maybe sometimes 4 a day. She stated it was not Starbucks standards and refused to not make my drink. After recording her doing so she said that made her uncomfortable and I was asked to revisit another store. Since then I relocated to Hope Mills, North Carolina, Main Street location. I have thoroughly enjoyed going there every day both the former GN and now the present GM have always been awesome. The staff is wonderful and I love going there every day when you spend $480 a month somewhere you expect to be treated nice.I didn’t get that same niceness at Walter reed location Fayetteville, North Carolina as I do now. So if you could please recognize the dedication and hard work that all the staff at Hope Mills, North Carolina Main Street location presents to their customers every day. Thank you.

Reloading the Card Needs to be Optional. I would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!

The Starbucks App Rocks!. Although i like the app sometimes it drives me crazy. I’d like to be able to order a 1/2 shot of something because the drink I adjust when I ask for a whole extra shot it comes out disgustingly sweet and syrupy but when I do t it doesn’t taste like chai at all but steamed milk. It can be frustrating. And it seems to vary by barista. Some people pump the liquid fast so that barely any flavor gets in the drink. Then others take their time to make the drink correctly and it’s perfect. And other times- they go crazy & it ends up over surypy. Please PLEASE PLEASEPLEASE P L E A S E help me with my dilemma and add a half shot!! Price can be the same,or $.25c or whatever, but I’d like the freaking option since I’m not there when I order ahead to make it clear. Thank you and have a great day. Kailua Starbucks the THE BEST ON THIS ISLAND! I love them all. They rock! The other parts of the app are amazing tho! I love that it updates in real time. I love being able to order and pick it up right away so I don’t have to wait in line. It’s amazing. Starbucks, you’re all amazing. Thank you for being so dope! Xx

Unbelievable. I downloaded this app when I got 2 gift cards for Christmas. I entered both. I used one at the airport and it was working fine. Then suddenly the gift cards disappear. I look all over and can’t find them. I then realize I put in the wrong email, and try to fix it. But there is no option to do that. I log out, hoping to be able to solve my problem. Nothing works. I look up how to change the email on an account. It says what I tried to do. I then tried to log back in to the account, maybe I just missed it? Nope! It won’t let me log back in. I tried to chat with a live agent. It says after I waited 5 minutes, “Your session has expired.” I press refresh. It completely resets the whole page. I try again, wait 12 minutes, a agent finally comes on. Kym. After already giving all of my information, I wait. I repeat my problem, and asked her if she was there. I continued to ask. She does not respond. Then a note pops up. “The agent has ended the conversation” without evening helping me. 15 minutes wasted waiting for an agent. Over and hour and a half trying to solve my stupid problem that should not have happened. Thanks a lot starbucks, I now have a worthless $50 gift card, which should have been on my account, but is now somewhere because the app deleted it and would not let me re-enter it. I tried so many times. I hope starbucks reads this and gets these gosh dang problems fixed.

It’s just a great app. As someone who doesn’t drink coffee and only goes every now and again, I find the Starbucks app extremely useful. I think the thing I use it for the most is to check whether a location has what I want to get, which is great because then I don’t go to one that’s out of everything. Design and UI wise, obviously fitting the brand to a T, the UI has gotten increasingly better as it’s been updated. The use of imagery, cards, and a whole bunch of other trendy design tricks is executed honestly perfectly. The interaction is almost seem-less from when you start an order to when you pick it up. Sure there’s small things I would move here and there, or making the games that come around every season integrated into the app rather than being a buggy flash game. Overall it’s an app that gets the job done in style. If you’ve never been to Starbucks it’s a great introduction to the menu and all their items. And if you go constantly, you probably already have it because of the points system. There’s no such thing to me as a perfect product but this does come very close to what could be exactly that.

Glitchy login - don’t bother with this app. For the past several months, this app keeps asking me to login to top up my balance. Sometimes it accepts my fingerprint but then it forgets and requires me to login from scratch. Fine. I have fingers. I can type in a password. Nope. Not that easy. The App then won’t recognize my password. I reset the password. It won’t recognize the new password. I go back to try to reset again using the new password. I get told I can’t reset with that because it is a prior password (no kidding, it is my current password but your app won’t recognize it). I have tried copy and pasting. I have tried using a keychain app to entire the password automatically. I have tried having other people type it in for me. I have tried typing it in myself for the tenth time and then clicking reveal to make sure it is correct before hitting submit. Nada. I then give up and avoid Starbucks because I don’t need this drama in my life. Then, in a few weeks, like always, the app will magically decide I had the correct password all along and operate smoothly with my fingerprint for a week or so. Hooray. But not so fast. After those few weeks are up, we fall back down the bloody rabbit hole. It will ask me for my password again, say it is wrong, and this entire saga will repeat. No coffee shop is worth this level of aggravation.

Recent woes with the app. Starting with the positive, I love the rewards program and the free item notification visible when I open the app. I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on the app but cannot access it and have to return to my car for cash. So frustrated with the app right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired.

App has seen better days. App is useful when it works but frequently across multiple states (California, Oregon, Washington, Utah, Nevada, Arizona, New Mexico, Texas, and Hawaii) I’ve had multiple problems with the app displaying sold out on things the store actually had in stock, I’ve recently been having issues with mobile reloading that seems to randomly decide if it’s going to work, they have been sneaking extra charges on things the stores don’t charge on effectively over charging people that order ahead and speed up business, my latest issue is the false advertising of star rewards (example the 25 star reward says customize drink with espresso shot non dairy creamer syrup and more) this credit is intended to allow you to get a shot for free previously a dollar, now a shot is 1.25 and the reward only deducts 1.00 due to lazy programming that benefits Starbucks, I’ve been using the app pretty much since launch and am very disappointed with what it’s become, the coffee keeps getting more expensive the quality has consistently declined and customer service has gone from “how can we make this right” to “why are you bothering me?” Other coffee chains with consistent quality are expanding in my area and Starbucks is making it easy to walk away… -a customer that has probably spent $20,000 on your coffee alone

Love the app though please update options. I love and live through this app though now that my daughter is into trying different drinks I find the app challenging to customize an order or when Starbucks is out of one ingredient (every week) they make the entire drink not available to order. For example the strawberry açaí refresher we order without strawberries. The store we order in the morning is always showing this drink out of stock due to the dried strawberries though we don’t order it with the strawberry so then can’t use the app. Frustrating as then we skip the morning Starbucks run or have to wait in the long drive thru line staring at the sign that says download the Starbucks app for faster service. 😂 Our store also says they update to help with app users though sometimes the changes don’t occur on app so they don’t always match the store availability. Otherwise love Starbucks and grateful for all the baristas who have met the challenge to work through this pandemic with a smile!

Needs to provide status of your current mobile order.. First time user of the app, so take this for what its worth but no where in the app could I find the status of my current order. Under “Orders”, my current order showed up as the top most order but no status. It looked no different than orders placed last week or weeks before. No status. Why is this important? When I got inside the store, the pickup area was somewhat chaotic. There’s no line, just a bunch of ppl hovering around the pickup area, and some people waiting patiently on one the “wait here” floor stickers. So what should I do? Well, had I known the status of my order, I at least could make an educated decision to either wait on one of the floor dots, or hustle my way up to the counter to ask for my order. I am not a confrontational person so having to do anything to even appear to be “cutting the wait line” is never something I want to do. But in this experience at the store, I was faced with having to make that decision because I was completely in the dark about whether my order was ready to pick up or not. If the status of an order is indeed available in the app, then please make it more user friendly, and obvious, to get to.

This app is going to cause me to have a stroke. Within the last year I downloaded the Starbucks app hoping it would be a more convenient and accommodating way to place and pick up orders around my busy life schedule. The first account I made had my location in the wrong country and I was unable to fix it using tricks I found from others that had experienced the same problem. This problem persisted for months. Eventually I reached out to get customer service assistance, yet the problem remained unresolved. At this point I think it must be my account, so I proceed to make a new one.. unfortunately it has the same issue. Four accounts later and I finally make one that will allow me to access my local Starbucks, and just in time for their holiday drinks too! I was so excited! Progress.. or so I thought. Now this account will not allow me to log into the app and over the last several days it’s told me the password is invalid or incorrect although I know for certain that’s it is not. When I attempt to place orders it tells me there is an error. I cannot describe in worldly verbosity how frustrating this experience has been. I’m close to just abandoning all hope and resorting to drinking sewer water just to avoid the insufferable app and website issues I have been enduring for nearly a year. I see so many good reviews regarding this application, and to those enjoying their experience… just know I am incredibly envious.

Great App - Missing one HUGE element. The Starbucks app overall is great. It’s easy to add funds, combine gift cards, order mobile, look up drinks, collect stars/pay etc. I use it constantly! The ONE thing I think is absolutely ridiculous it doesn’t have is variable nutrition information. Yes, it has what each drink contains, but if you change anything (different milk, extra pump of syrup, sugar free etc) the nutrition information doesn’t update. I think that’s CRAZY a company this huge doesn’t have that ability in their app. Millions of people drink coffee and desperately want to do so while dieting or eating healthier but you can’t tell what all you’re taking in because you can’t customize on the app. One of the #1 questions I see on health forums is “What coffee can I drink that still tastes good - I normally drink ____?” If people (including myself) could play with different things to try that maybe have less sugar/carbs/fat etc. that can mimic their usually drink they’d try a lot of different things! Look at McDonalds - they can customize down to pickles! Great app Starbucks (genuinely) but pleeeaase add this simple customize function!

Worst App Ever. I would give it zero stars if I could. I tried to add a giftcard for a friend to order online since she didn’t have the app. It took us 20 minutes to figure out how to get the card on because it forces you to create an account just to use a giftcard. After finally loading the card it would not let me load it without putting my debit card in. So I did, then it decided to pull $25 from my account and gave no option to undo it, or notification of what it was doing. It was completely unclear on the fact that it was going to do so. The app is difficult to navigate and is basically a money trap. I tried to take her giftcard off so it didn’t accidentally get used and it ended up just transferring it to a different card on the app and taking the money off of her card. Don’t waste your time. It will steal your money. Edit: now I’m trying to change my email and password and there’s no option to. When I looked it up there’s only something saying to click on “my account” then “settings”. Neither of those are available options. So now I’m stuck with my friends account on my phone because she mistyped her email address and she can’t change it or log in. You would think for being from such a big company they would have an app that actually works.

it’s good but it could be better…. This app is good, it’s user friendly and comes in handy when i want to check if my store has the flavors/syrups or food i want. And i really like that the app tells me the calories… BUT There are a couple of things that could make the app 5 stars… The first thing I wish they would add is if when you customize a drink, the calorie content should update as you add or take away something to the drink (i.e. calorie content updating when you add an extra shot or extra pump of vanilla.) The second and last thing that I wish they could add is to allow you to view the menu in the app even if order ahead isn’t available. Unfortunately when a location turns off it’s order ahead option you can’t even view the menu which is frustrating because you don’t know if the location has what you want, so, you have to waste a trip to drive there to find out and if they don’t have it then you have to go to another starbucks. This whole frustration could be avoided if you could still view the available menu items at said location even though their order ahead is unavailable just adding the option to view only the menu. If they could add these things to the app it would be 5 stars!

Works great on iPhone but not on Apple Watch. The app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs.

Meh. Just meh. I have a love hate relationship with this app. It’s so weird how much I hate it and also love it at the same time. let me explain, so basically I’ve had this app for a few years. The reason to love it I guess is it helps you save money, time, stress of ordering , tip demanding employees, and more. You don’t have to go through the stress of ordering in person you can order online and customize your drink just the same as if you were to walk into the normal store, but the problem is it cost more to do a mobile order I don’t see why though. they make it just the same the only difference is you pick it up, and you don’t have to order it in person. But a nice thing about the online ordering is that you don’t have employees constantly, shoving tip screens in your face and you can pay the normal amount without having to pay a $10 tip too. The annoying thing is though you can have a lot of stars saved up and have enough for a few free drinks, but Starbucks doesn’t tell you when your Stars expire. They just expire. One day I had a lot of stars and was planning on getting a free drink, but when I opened the app, it turned out most of them had expired. Starbucks didn’t give me a warning or anything. this led to public humiliation. The pros and cons of this app are quite extreme. but Starbucks, you could improve.

Glitches with gift cards and delivery orders. I have a glitch where after i’ve entered my starbucks gift card info and have it redeemed or transferred the balance to the app, and it will let me place an order and pay using the gift card for a pick up order, but for delivery there is no option to pay using my gift card. I’ve heard of this happening to other people, and have done lots of research, but can’t find anything as to how to fix this issue. it’s also not due to me having insufficient funds on the card, as I have a balance of $25, and the orders only around $15. i also have the app fully updated. this glitch has been very frustrating as i really just want to have my drink delivered by paying with the gift card :( i really hope there’s some way to fix this so that i will eventually be able to place an order for delivery and pay for with my gift card, please help me out here. i would have rated the app a 5 as i’ve had no issues except for this glitch. i really hope i can get this resolved/ figured out. :((

Slow Data. Don’t know if you can fix this, but I live in a spot with patches of slow data, and often I have to wait a while for the app to register the menu items, my favorites, previous orders, and associates what’s available with what’s at the local stores. Often times the app defaults to Not available for food items until all the data for that store finally loads up. But that’s another issue. The main issue is that I have had many instances where the text will say, Iced Tea, but the picture associated with that text is a chocolate croissant, or some other item. It takes a while for this problem to correct itself, and if I get impatient and reload the app, I have to wait all over again. I often order by picture as opposed to the text. It’s just easier for my brain to register the image than read the words. My bad I know, but can you fix it so that the image just won’t load until it’s certain the text and image match? I’ve often miss ordered items because I was in a hurry and the App did not finish loading.

New Hampshire. I love Starbucks coffee and I have been a gold star member for a long time! However, recently I have been very disappointed by the service of Starbucks. We have one Starbucks store in Manchester New Hampshire where I live. There is another store in Bedford which is about a 15 minute drive for me. And another new store that recently opened up in Hooksett New Hampshire which is also a 15 minute drive for me. There have been multiple times over the last two weeks that I have attempted to either go to a store or place an order on the app to pick up at the store and I have not been successful. Several of the stores have been closed completely and others have not had the order ahead available. The wait time has been 20 to 30 minutes when either going through the drive-through or being able to place an order. I prefer Starbucks over Dunkin’ Donuts any day, but the service at Dunkin’ Donuts has been extremely better recently.I know this is not typical for Starbucks and I hope someone can look into these few stores and see what’s going on.

Disgusting company. With the news that Starbucks is now choosing not to offer the same medical resources to unionized employees as it does the rest of it’s work force, Starbucks becomes one of the worst companies for their workforce in the history of America. I will never set foot in one again. Only a group of truly despicable human beings could make that kind of decision. The people who run Starbucks are not just greedy, they are morally bankrupt animals. The board of directors of Starbucks are sub-human scum. I hope more people visit delicious local coffee chains. Starbucks is overpriced and union busters. Update: Used to go to Starbucks every day. Have not been in months because of Starbucks continued illegal union busting. Just today 7 Starbucks employees who were fired for unionizing were found to be illegally fired and a judge ordered them reinstated. Starbucks used to be a good company for their employees. Now they are the poster child for employee abuse in America!!! There are probably many local delicious coffee shops in your area, Starbucks needs to go. Update 2: just spoke with Starbucks cust support about this and they just blatantly started slandering the union organizers in their response. Make no mistake: Starbucks is all in on oppressing their workers and keeping them radically underpaid.

Super convenient app, just have some suggestions. Love this app but I have suggestions to change for the better. 1) When loading multiple gift cards, the amount doesn’t go into a “pool” of what you have on your account already. Pretty annoying honestly cuz there was a point where I had a dollar on one, 12 cents on another, and then money loaded already on my account. Had to scan 3 times because of this. Not a major inconvenience but I just feel like this could be betters. 2) Along the lines of that same issue, now I can’t edit those gift cards that I’ve used up to delete them so I have about 8 cards with no money on them. Once again just an annoyance I have since I use this app all the time. 3) Ya’ll took away the week to use the reward for your birthday down to 24 hrs. Also you have limited to being able to use any rewards to Starbucks specified locations. I use the Starbucks that happens to be at the Marriott in SLC since it’s right next to my school. Would be way nice if I could claim my rewards at that location since I spend majority of my money there and happens to be my most convenient location.

APP LACKS CUSTOMIZATION. The app lacks a lot in Customization of drinks. Because my husband is doing Keto and is Diabetic, he needs to avoid Sugar and Milk. He would like to order a Hot Chocolate made primarily with Water & an extra splash of Heavy Cream, and Skinny Mocha Syrup. He can customize with several kinds of Milks, but there is no place to have it mostly made with Water with a extra splash of Heavy Cream. Even though Water is not Milk, couldn’t you add water into that section, so he can make this drink fit Keto? Also, it would be nice to be able to order a Cold Chocolate with ice, Water, extra splash of Heavy Cream, and Mocha, but there is no way to do that either. You recently discontinued the Skinny Mocha Syrup, which worked much better with Keto and Diabetes than your regular sugared Mocha Syrup. Please, consider putting this back on the menu. Also, since Pumpkin Spice is so popular, it would be nice to have a sugar free Pumpkin Spice syrup option. Please don’t forget about your Diabetic customers who need to avoid sugar, and your Keto customers who want to avoid milk.

VERY CONVENIENT. It’s easy to navigate, very informative for offers and new menu items. The convenience of having the app function across devices (I love the app on my watch!) and with your card is awesome, and the instant balance makes it great!! I don’t like how it changes the screen brightness. I understand that having a bright screen is useful for the scanner, but too often the screen snaps back to being too dark after I close the app and it’s extremely difficult for me to see it in direct sunlight to readjust the brightness back up to where I need it. My sister has the opposite problem, she’s light sensitive and gets blinded by the app switching to the scanner screen. This is something that needs to have a setting rather than being automatic. I am happy to brighten or dim my phone for the sake of the reader, but having my phone sabotaged by the oscillating brightness is very difficult for people like me who struggle with seeing devices. That’s why I try to only scan my watch at the register, I avoid using the app in harsh light, or bright sunshine because of the effect it has on my phone settings.

I like the app but I’d change a few things. I think the app is great. I love that you can order ahead and view what is available at each Starbucks. However, sometimes the order ahead feature isn’t available at times for certain Starbucks. Which is fine, that’s not what the issue is. The issue lies in that when order ahead isn’t available, I’m not able to view what is available at that Starbucks before going there to order, and I’d like to know before going there if they’re out of something I plan on ordering. Another thing is you’re not able to see how much an item costs before adding it to your order. And you can’t add an item to your order if order ahead is not available or if the store is closed. This is a bit annoying because sometimes I want to see how much a drink costs but order ahead isn’t available or the store is closed. Maybe add the prices of the items in their description or let us add things to an order but stop us before checking out if the store is closed. Another thing I don’t like is that I can only reload $10 to the card at a time. I would prefer to add less if possible.

Change the reload feature!. The app is decent and ordering ahead is always nice. I absolutely hate the fact that you have to reload your card and have a Starbucks balance on the app. The minimum reload amount is $10, so no matter what, you will spend $10 on your first order. Then everything after that uses the reloaded balance and you cannot deviate from it. If you choose to only do the $10 option, most drinks are more than $5. So if you want to order a second time, guess what? You're spending another $10. I know the simple solution would be the $20 or $25 option, but I DONT GET STARBUCKS THAT MUCH! In order maybe once a week and it feels so ridiculous that I have to spend $10 on a matcha, and always have roughly $4-$4.50 left of my balance. I completely understand that the money is still mine and going towards something I’m buying, it just really takes the convenience out of ordering ahead. I’d rather order at the counter so I can simply pay for the order itself instead of reloading the online card for more than my drinks value. It would be so so nice if I could simply pay for just my order and not worry about a balance. NO OTHER FAST FOOD/ DRINK APP IS LIKE THIS. Y’all are so money hungry for the people that don’t eventually spend the small bits on their account.

Don’t use it for your business Expenses...It Does not keep the receipts. If you moved to the app to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of this app. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So Starbucks is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your Starbucks app. All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in this app & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went.

Update fixed nothing. I had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store.

I love Starbucks. I go to Starbucks all the time. I always have been into it. I used to go with my mom when I was younger and we would drink our drinks, she’d get coffee and I’d get a steamer, and we would draw or do something relaxing. The atmosphere at the Starbucks in my town is amazing. Everyone is SO friendly. They greet me when they see me and if I didn’t order on the app they ask if I want my usual. If I order a different drink on the app, they notice and say something when I go to pick it up. The app is so convenient. I am a teacher now and I get Starbucks in the morning to keep myself awake earlier in the day. I don’t have to wait for it to get made as it’s usually done by the time I get there. I go in, say hello, get my drink, and leave. I also get stars. Stars are the rewards you collect and eventually with enough stars, you can get free things. I was told to get the app from one of the workers as they knew I was here all the time. Might as well get some rewards for it! Bottom line is, the app is a great way to get your morning routine done quicker and easier.

Everything Starbucks 🌟. What can I say? I love me some Starbucks to the max! I was never much on standard American brewed coffee hot coffee no matter how much cream, (never sugared yuck). My mom taught me the difference between good brewed coffee starting with the bean & it’s possible flavors so now I “get it” & occasionally enjoy a great cup of good coffee still cream only & black if it’s really good. (It’s better paired with a pastry that way). Anyway since Starbucks came to Cali finally... boy has my love for coffee improved❣️WOW 🥰 Their recipes are en pointe! I love espresso to the max now & try to mimic them at home but not always with the same results. I love Starbucks as a company for their history, high standards, baristas, quality products, fair trade ethics, ideas, foods, cozy stores, music, atmosphere... everything❣️occasionally there’s that 1 careless inattentive order taker or barista that doesn’t follow the recipe or protocol which I call them on cause they can cause the company reputation to falter & it’s not me to pay high dollar for a beverage especially unless it’s that good!!!

Favorite mobile ordering app!!. Mobile ordering is such a frustrating & confusing experience with most establishments, but the Starbucks app is my all time favorite!! Not only is the app easy to navigate, the options are almost as endless as if you were ordering in person. You can easily rack up rewards from ordering or scanning your purchase from the app. They also have special offers and games for stars/free rewards without any purchase whatsoever. If you have a regular order like I do, they sometimes save it for easy access on the first page you open the app to. I also load money onto gift cards through the app for double stars, and it automatically selects the gift card I use for me at checkout. The staff is so quick to make my order as well. They could have cars wrapped around the building, and I would go inside to pick mine up a minute after ordering through the app & get it immediately. Whether you like coffee or tea or even just cake pops, it’s definitely worth a download!!

Hate the app. It has created a group (not all) of people coming to Starbucks that feel they are “special” and do not have to play by the rules. They are too lazy or unorganized to wake early enough to leave time to get their coffee. They inconsiderately park their vehicles in the isle of the parking lot or the handicapped spots while they go inside to retrieve their order. Insultingly Starbucks employee’s then tend to neglect customers within the store. Talking to employees it seems Starbucks is not too concerned about their customers as so many times they miss the mark on customer satisfaction. 1. How do you run out of stir sticks? 2. How do you run out of sugar? ( a store can’t borrow from another store?) 3. How do you not have coffee brewed? 4. Opening a Starbucks with a unsuitably small parking lot ( trapped in your car by drive thru line,Kenosha,Wi 39th ave /75th st). Don’t get me wrong, I love “Starbucks” coffee. From my house in Tonopah Az. I drive 39 miles on way to a real free standing Starbucks to get my morning coffee everyday. (Starbucks inside a grocery tend to disappoint) I just wish they would make getting my first cup of morning coffee less frustrating ! (Many other customers feel the same).

Update was a fail. Recent update(s) have not been working. I get logged out and can’t log back in for some reason. It takes too long for the app to start back working, sometimes hours. I haven’t been able to use this app in weeks because it just keeps loading. If I try to order it won’t show the nearest restaurant, previous or my favorites. I just get error messages. If I try to see check my gift card balance I get error messages. I tried to use the app yesterday but the amount of time I spent trying to open the app was so long I sat in the drive thru for way less time. Another thing I hate is the star system. There should be daily offers no matter what. It also makes no sense that I have to spend close to $50 a week just to earn a few stars each time I order. Having to spend 200 stars for a free drink or frozen breakfast sandwich is insane and 300 stars for a not fresh protein lunch box or whatever is robbery. It takes too long to gain enough stars just to get something free or discounted but that only takes a few cents off the total anyway.

iOS 16 Live Activities functionality. This apps just works perfectly fine for me, and I have encountered almost no problems at all so far; works as intended. I’m currently use the mobile app for pick up ordering very often, but that’s where I feel the app have been missing something very useful in my opinion. iOS 16 just came out a few months ago, and when I found out about it, the only thing that got my attention was the Live Activities feature. In my opinion I think this feature would perhaps work very good with mobile ordering. Especially since there has been other food delivery apps that had been now slowly integrating this feature, I would like to also see it very soon on the Starbucks app, because to me it seems like a very useful tool in some ways. But other than that, I’m am giving this a 5 star review because like I said, I have no problem whatsoever, but with that in mind, the only thing I think could make this app a little better is that experience with the new Live activities feature.

Needs improvement. They need a better system for this app. When it works, it’s great, but if the Starbucks you’re ordering from doesn’t have an item you ordered via mobile, it’s like pulling teeth. Placed a mobile order, prep time 2-5 minutes. Waited and waited; checked again, prep time: soon. After close to 15 minutes of waiting, I finally left work and went in to Starbucks. My order was nowhere on the counter and everyone else was getting their orders. Finally after a few minutes of standing there, a guy approached me to let me know they didn’t have my sandwich and asked if I wanted anything else. I said no, I just wanted to be refunded. He said ok and walked away. Still was waiting for my drink. After another few minutes of waiting, I finally asked the girl making drinks if mine was going to be ready anytime soon as I had been waiting a while. She said oh, it’s right here but I was waiting for your sandwich. I said they were out of it and the guy was refunding me. She gave me my drink (which was now lukewarm, if that) and said I’d have to go to the register for the refund. I then had to stand in line and wait for the refund. Very, very inconvenient for someone stepping out from work to pick up an order.

Preorder. This is the second time in 2 weeks time was wasted doing a app preorder. 2 weeks ago I ordered only to get there and the door was locked. After getting back in my car I watched other people stabd at the door and and employee brought them their app order. At this point i was sandwiched between cars and had to wait in he long drove through line. I get last minute changes as I was informed they had just turned off their pre order. But either wait until mobile orders are picked up before locking the door or designate and employee to bring them out as to not just serve certain customers. Waiting in the long line just defeats the purpose of the mobile order. May as well just order at the window since I have to go through it. Today I place another order. Get there and again cant get it. Another very lengthy line. I had to just call and have my order cancelled as I did not have the extra time to sit and wait and get my “cold” order. The same applies here. Just trun off the mobile order as having to wait in th line again defeats its purpose. If people knew they had to wait in the line such as the length of starbucks they would probably accommodate their time to do so. Very frustrated as I just reloaded my card to realize now that I would rather not spend the money here.

Muir Station Martinez Ca.. Hello: I have been doing she’s a Martinez Muir station Starbucks for a majority of my adult life this is by far my favorite Starbucks. I can’t say this about every merchant I’ve been to but for some reason this Starbucks has the best stuff from morning to evening. I go in there first thing in the morning; all of the morning people are so pleasant friendly, caring, giving, and wonderful. Not once has anyone ever been rude to me my husband or my son. The evening people they are all just as wonderful as we all know in retail or any other type of business all the strong people usually work in the morning but for this place the evening people are just as wonderful I have never had a bad encounter with anyone from the Starbucks. That says a lot because the type of work they do they’re in countering all types of people through this pandemic and it can take a toll on you. If I had money to give each and everyone of them a gift I would but letting them know that I appreciate them all very much. I just want to thank them for taking care of me, my husband, and my son. Kaye, Calvin & Calvin Jr.

Needs more options like unsweetened and sugar free. I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.

Very lame app and poor costumer service over the phone. About two weeks ago ,I tried to create an account to enjoy the rewards ,well, its imposible. Why? I created ,then signing in ,nothing happen . Just ‘we’re sorry but we’re unable to log you in ,please try again’ . I got help over the line ,the agent was nice ,but even when he finally could create a password with my e-mail ,he never want to give it to me . Then , ill wait 24 hrs because they’re a system ‘has a problem’ okay ,let’s wait . 24 hrs goes by ,but no success trying the app or the website . A gentleman send me a gift card with 7 dollars (THANKS STARBUCKS) . Waiting the week to get the card ,registered online and enjoy the rewards ,everything that I mention before ,happens again. Is such a lame software at the website or app ,trying with iPhone 8 or galaxy s edge ,is the same . Creating another account with new e-mail ,the same . Is amazing how a company like Starbucks ,has a very poor app and nobody can tell you what’s going on . If people or companies create a platform who let costumers enjoy programs ,they should to give it maintenance. Worst is the people over the phone who doesn’t know about the website or the app. They won’t reset your account and you need to wait 24 hrs . Starbucks should have a kiosk like McDonald’s and make his service faster and easy. The app is a failure system along with the website ,PERIOD.

Love ordering ahead. I adore being able to order ahead, I time my order so it’s always ready when I get there. The I choose when I see the length of the drive the line to go inside and pick up or grab it thru the drive thru. It makes me happy when things flow nice like that. My only sort of complaint is only a partial complaint because I do still appreciate it. The stars to dollars spent ratio....earning 1 star per one dollar spent and 150 stars to get a free drink. I do however always preload money to the app to scan and pay so i get 2stars per 1 dollar spent. This is my qualm- I spend $8.43 for my preferred drink at least once per day m-f and I earn a free drink every weekish. I enjoy the free drink but the realization that I had to spend $75/ at 2 stars per or $150 at the normal rate to get a free coffee is insane! Maybe it’s just me but I don’t realize how much I spend on coffee until I redeem my stars and it hits me. Maybe a different type or additional loyalty bonus would be nice. Love love love my coffee everyday though... venti cafe vanilla Frappuccino, no whip, triple shot affagatto style

Inconsiderate controls. Starbucks really was not thinking when they designed this particular application on the scan function. You need to redo it-Individuals should absolutely retain control of how bright a screen can be made and yet the Starbucks application automatically takes it all the way up to 100% anytime you touch the Scan button. This is particularly uncomfortable if you are looking at your application and you hit that button and you happen to have a light sensitive disorder- this is agony. I realize why Starbucks did this -so that it’s easier to scan it in store- but there was no actual *reason* to do it. Every person who owns a smart phone should know at this point how to raise the brightness on their own. In addition, earning stars is not consistent. I ordered a latte every day of the week and have managed to never get 80 stars when they run that particular promotion because there is some sort of a glitch there. I doubt I’ll continue using the application after this simply because stars are too hard to gain. As I’ve had a scan on the application every time because it’s taking the money out of the Starbucks account to pay for it, there ought to be the expected Stars for it too.

No complaints!. Let’s not dwell on all the perks I missed out on before I downloaded the app…BECAUSE ALL THAT MATTERS IS THAT WE’RE HERE NOW!! Currently, I can’t think of any suggestions that could enhance our current experience within the StarBucks App (which is a great lol). I personally like how easy to use it is! One of my favorites is how you can view your past orders - you know. When your friend puts you on to some new crazy special drink and you can’t remember what it is? Yeah…me too! Being able to go back and look is super helpful especially because my sister is VERY specific about how she likes her drink lol. You can favorite your drinks with ur customizations which makes ordering again a lot easier! Browsing the menu is always clean, interactive and user friendly imo! Plusssss I love seeing messages on deals (bogo drinks for example) that I might’ve missed because let be honest… ya girl does not check her emails like she should BUT the app reminds me I haven’t missed a beat! And lastly I appreciate seeing the diversity of the lovely staff at my local Starbucks! It really makes me happy! Thank you Starbucks!

Restrooms. I’m totally happy with the wonderful people who work at every Starbucks store I visit, which is almost every single day, often more than once. I love all the drinks and much of the food, although one at a time you have removed all my favorites, and the healthiest, foods from your menus. What I’m really disappointed with right now is the store on John St. in Salinas, and any other store that does not allow customers to use their restrooms. This is so inhuman, for any public place to deny this basic need. But if I’m spending sometimes $100 in a week at your place of business, and you are selling food and drinks, the least you can do is provide a place where your customers can wash their hands and freshen up. And your employees should not have to be turning away people like me who are desperately pleading with them to allow this basic human need. Go find a gas station?! But first stand here and wait five or 10 minutes for us to make your $6 cup of coffee. I will not be back to that store, and I feel sorry for the people who work there. And the people relieving themselves out by the trash cans because they can’t make it to a gas station. Please fix this. I’m the one out here always sticking up for Starbucks.

Mobil orders. I love the app. It is super convenient. I must admit that I have a slight addiction to it. However, when it comes to ordering food, I’m very hesitant. On numerous occasions my food order was not prepared or correctly, like when I ordered things without meat. I’m not sure if the process of how it prints out, do they not see it or realize I have a drink order to. My last experience was the it... I ordered bagel bites and they happened to be out I was not informed of that until I asked where my food was. The employee said Oh we don’t carry them anymore. Really...that’s not what the app said. She didn’t offer to refund me or offer me something else. I had to finally ask how I get my money back. She asked how I paid for it, did you pay through the app? Yes I did. I’ll need to see app to scan it and refund you. I had to go back out to my car to get my phone. I was in a hurry that day so what would have been an in and out thing ended up taking 10 minutes. No more food orders. If they were out, the app should have been updated. That’s my issue.

Auto reload took my last $10. yeah. Newish to the app, I wanted to order ahead with a gift card. I noticed the auto reload and went to my card in the app, changed it to “off” on auto reload. Hit save, said my changes were saved. Went back to my cart and said that auto reload was still on for $25… so I clicked $10 just to be safe, as I literally had just enough on my gift card to buy one drink and I didn’t want it to charge my card $25 and overdraft. Mind you, I’m assuming there’s no way my card will be charged, bc I clicked off auto reload... right?? I pay and place my order, and what do you know- my debit card was charged $10 auto reload to the Starbucks app. Literally left me with a $1 to my name for 4 days. The only reason I got the drink was because it was FREE FROM A GIFT CARD. Also… Tried to order from the app again today and use my debit card- could not get auto reload off. I get Starbucks once a week at most- and I do not want the auto reload on. I cannot figure out how to turn it off. App developers- please, for the love of god- make the auto reload option more accessible and understandable. Brand transparency is lacking here- I will no longer be using the app until this is fixed.

App Failure. For an app that’s supposed to facilitate your business and encourage purchases of your product this is an abject failure. I only drink coffee occasionally but over the years I’ve always liked Starbucks. A pick up and go location opened up right near me and I finally got the app to make use of their order ahead feature. It would save me time and I expected I would give you a lot of business. But the app literally does not let me order. It will log an order if I order in the store but not let me order ahead even though the location and app are specifically designed to do so. It just says “Order ahead not available” in a little black letters inside a pale yellow bubble just above the name of the location. It says that at all the locations I look up. Even though I’ve then physically gone to those locations and they don’t know why it says that because they are taking those orders. So I ordered in the store. I did that twice. The second time even the in app Starbucks card loaded with money didn’t work properly and I had to pay with cash. I have the most recent version. I deleted and redownloaded. I contacted Starbucks through your help contact link and you never got back. Real breakdown of customer service. Going to take my money elsewhere.

False Advertising. Years ago when I first downloaded the app it worked without issues. In current times they don’t let me collect stars which they advertise all over in the app and in the terms and conditions that you are to earn 2 stars for every dollar spent when buying through the app using your virtual Starbucks card. I go to Starbucks 3-4 times per week and I never earn these stars. I called customer service two days ago and they told me that I have to have an actual Starbucks Gift Card to earn stars. She then told me that even though I’ve been using the app that I’d have to send her all of my receipts from the past 3 months in order for her to give me my stars. This is insane when she can clearly see on her screen my transaction history. She spoke to her supervisor and they said I should start earning stars. We’ll here we are still in the same situation as when I called two days ago. I would like to know why I cannot participate in Starbucks star program. I’ve had the app for years, I load my card virtually as required, and I buy from their stores almost daily, but for some unknown reason I’m not good enough for their star program in which they advertise. It’s discriminatory at best.

Almost great!. What I loooove about the Starbucks app is that you can put in an order and the store will start preparing it so that it’s ready when you arrive! No checking in from 100 feet away etc and then waiting around almost as long as if you had just ordered in person (looking at you McDonald’s). But what the app needs is a map that is clickable versus a list of stores close-by. (Yes there is a map but it doesn’t do anything). About 20% of the time it can’t find my store, sometimes the store I want won’t even show up on that un-clickable map. Plus there are so many Starbucks in some areas that it’s easy to pick the wrong one from the list. It’s a little infuriating scrolling to find the right store while sitting at a stop light, then the next stop light, then the next stop light, and oh -I’m already at the store (and no you should not app and drive, but most of us need to get to work on time let’s be real here). Maybe at least create a favorites list that includes up to 5 stores at a glance? That would be extremely helpful.

Removed drive-through symbol on map for stores.. When they forced the update on this app, all the stores that had a drive-through now no longer have the car symbol to indicate it has a drive-through. You must now while driving, tap filter, tap drive-through, tap show stores before it will show you only the stores that have drive-through‘s. They took a fully functioning app and made it into a “I’m going to get into a car accident “app. They also made it so that it shows you all your previous stores while looking at the map. No matter how far away those stores are. How about showing me the closest stores since that’s where I’m located. If you want to see the closest stores, you have to scroll at which point the map is no longer visible. They took a fully functioning app and managed to completely screw up the user interface to make it where I would rather just pull into any other coffee shop I see with a drive-through rather than find a Starbucks. This has to be one of the dumbest updates to an app I have ever seen. They basically make it so you cannot find stores.

Not Worth Price. I’ve been a really happy customer for 20 years and used to love their lattes and customer service. In recent years, the quality of their product has gone downhill while the price has gone up a lot! It’s not consistent like it used to be. I actually get anxiety because I don’t know if they are going to get my order right. The company is more concerned about being woke than having satisfied customers. There were several times that they forgot to give me toppings when I ordered an oatmeal and I think the drinks have gotten especially screwed up since they started adding olive oil to some of their lattes. I feel like the oil never fully washes off from the equipment and my simple oat milk latte with brown sugar syrup ends up tasting really strange like plastic sometimes. That happened to me today and my latte is not drinkable. I used my 200 points to get it but this drink would’ve cost more than $8!! At least have a consistently good product if you’re going to have such astronomically high prices!!! You can buy a better latte elsewhere for a couple dollars less! I’ve been going to Starbucks a lot less frequently than I used to. The only thing they have going for them now is convenience.

Pretty good, however.... Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating. Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion.

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Signs me out and won’t recognize login. I’ve updated my password on the website but it won’t recognize it in the app. Whenever this happens it takes weeks to sort it. Then I stay logged in until it decides to randomly log me out, lock me out, and stop recognizing my very valid and current password. Aggravating. My money is in there.

They supporting killing children and innocent peoples at Palestine. Since they announced that they support Israel who kills children and bomb hospitals and innocents people ,be human and remember that any penny you pay for them ,your hands are covered with blood

App that supports genocide. Unacceptable. Uninstalled after redeeming my funds so they can’t profit off them.

Better dead then drinking a late that pays for genocide. Terrible unions representation. Terrible support of Israel. Terrible organization made using the blood of anyone beneath it.

Can’t login to app but can on website. Don’t download this app... I’ve tried multiple times. I can download the app no problem and sign in no problem on the website but cannot sign in on the app at all.. please fix this problem.

Overrated. They silenced the union that supported Palestine. They’re on the side of the genociders.

Deleting for human rights. Starbucks does not care about its workers or about human rights Deleting the app and avoiding Starbucks until this is rectified

wont be funding a genocide w my money. sorry💋

Awful. I cannot purchase from a company that supports the unaliving of innocent children and civilians. Shame on them and shame on you if you continue to purchase from them.

A company that supports g*nocide. Unethical. Evil. Overpriced. Do better.

Morals Matter. Will be taking my business elsewhere and will not be using this app or ever buying from Starbucks again.

Wish I could give 0 stars. Unable to login to app Always errors

Supports Genocide. You made a public announcement saying you do not stand with your union who support Palestine and have been actively trying to silence them.

🇵🇸🇵🇸🇵🇸🇵🇸. Not supporting a company that supports the offing of thousands of innocent humans 🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸🇵🇸

Horrible. They support genocide 👎🏻👎🏻👎🏻

Can’t login with Canadian Starbucks account. App does not allow me to use my Canadian Starbucks account. The login credentials are correct since they work with the web app at app.starbucks.ca. My iTunes account is set to the correct country. I suspect the app submitted to the app store is trying to login to the wrong region.

I have been a loyal customer for years. Drinks are fine. I give them a lot of my business. They have disappointed me with their recent political stances

Cancelling orders. There should be an option to cancel orders. There have been a few times where I ordered at a wrong Starbucks because the app auto selects the last store you were close to when you opened the app. I want to be able to cancel the order and reorder at a different starbucks.

Can’t get access to my account. Everytime I am trying to log on into my account I can’t. This has been going on for a month and I have to use the web browser to access it. Please fix it cause is annoying and makes really not go to Starbucks because of it.

👎👎👎👎. Starbucks supports genocide.

Ignorant. Ignorant and racist establishment, will never buy from there again

Been my favourite for years. But I don’t support brands that support gen-o-cide

Israel supported. Won’t be going back to Starbucks until their support of Israel is dissolved

Delete account. None of my business is yours anymore. Starbucks supports genocide.

Stop. Boycotting and deleting app for choosing to support murderers

X. Boycotter starbucks

Terrible. Overpriced coffee that finds genocide. 0/10 will never again recommend.

Removed app. Boycotting for supporting genocide

Supports Genocide. As the title says

Yummy. I enjoy partaking in the human activity of consuming roasted bean water

Doesn’t work as well as it used to. Over the past two months I’ve noticed how frequently the app is unable to process a mobile order, with the following message: “Something went wrong on our end. Try later or choose another store” There are instances where I’ll select a different location and still have the same message pop-up too.

Supports genocide. Yall and Shultz can kick rocks

this app sucks. the app won’t let me log in or do mobile orders! spent hours talking to customer service and i still can’t log in! mobile orders work on websites and other people’s phones but not for me

Love tracking rewards. I just love being able to track all of my rewards and the games are fun when they have them.

I wish I could give 0. Immoral company, dont waste your money

Supports Genocide. I deleted the app and will never buy Starbucks again. This corporation supports genocide.

starbucks sucks. boycott starbucks 👍

No Blood Coffee Thanks!. Funds Genocide!!!

Genocide supporters. Starbucks supports genocide!!

🍉. 🍉

Boycott!!!!. Boycott Starbucks

Supports Genocide. No thanks genocide supporter

Do not download it if you are from Canada. I download the app and sign up starbucks for the first time in my life, i charged $20 in it and later realized i charged $20 USD instead and it can only be use at US, no option to refund or change it back to the right country, and why tf is US starbucks app doing at the Canadian App store?

Unable to log in. I can only log in on the website but not the app. Very frustrating!

Stars. I love Starbucks but because it is quite expensive I can only allow myself 1-2 drinks per pay. By the time I would get any amount of stars built up to redeem they would be expired. Why do they have to expire??? If they could build up like every other store/reward program you would be getting 5 star ratings all around!

boycott!. hmmm, maybe i don’t support the ethnic cleansing of the Palestinians.

STARBUCKS IS SUPPORTING THE GENOCIDE IN PALESTINE. Being a customer all my life. I will make sure to never support business that supports the Genocide in Palestine. Deleted all my data and removed the app from all mine and my family devices.

Placing orders. I accidentally placed an order and you cannot cancel it !!! Starbucks just stole 20$ out of my pocket do not recommend

Suing their own union and workers.. Starbucks supports the colonization and war against indigenous Palestinians. I will be getting my money back and investing it into local coffee shops

Genocide Supporter. Grab a coffee with a side of genocide

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My Bucky’s. I’d been very, very ill with a brain disorder for about four years. Needless to say Starbucks wasn’t in my mind. Nothing was. I had been a loyal Starbucks customer, living in California for my whole life with Starbucks on my way to work. Stressful day? Starbucks on the way home too! Ha! Ha! Terrible, isn’t it!!! Good thing I’m a skinny lady!!! Anyway, years later, now living in MO, things were wrong , and they diagnosed me with a rare brain disease with 6-12 months to live.I finally went into a coma like existence. That was almost 5 years ago and I’m still here. Doctors from all over call me a medical brain mystery and warn me that I could go at any time. How nice, huh? Anyway, the first thing I wanted to do is get a Starbucks!!!!!!! All of my stuff was kind of lost. BUT! They still had me in their little computer! It was a piece of cake. New password and BOOM! It was just was so easy and I had my favorite frap in my hand!!!!!! So I think Starbucks is one of the best companies ever!!! Thank you Starbucks! This lady is amass in miracles!!!

Much Needed Update. I gave the app 2 stars because there are some things that needs fixed. The ease of ordering at your fingertips and skipping the line is great. However, there are other things that makes it not so great. I've noticed that on drink orders if you add to the ingredients all of it doesn't print out on the label. They prefer you to call the store and make those updates.(that's what I was told by the store manager). If I could do that why use the app I could just call in the order. Next issue I noticed is when you pay with the app it doesn't update the balance until 15-20 minutes later. Another, from the menu selection it will display some items aren't available at your location of choice. When you pick up your order and inquire the item is available. Advanced as technology is today there should be a way for systems to talk to each other especially dealing with inventory. People spend too much money to enjoy these luxuries & simple pleasures to continue he experiencing these fixable issues. These items of concerns have been on going since last year plenty of time for the developers & tech teams to come up with a doable plan.

Simple math/literacy. I walked into Starbucks at 730 this morning to pick up my mobile order and I asked what appeared to be a female person for a cup of ice and a couple splendors. her response was how many and I responded again a couple Splenda’s please and it/they/them/ignoramus was persistent. I stated a couple which is too as defined on Google. Its response was, that’s not the way it works here. So I don’t know if she owned this Starbucks on Eldorado in Webster Texas but I think it’s really discouraging especially for Starbucks employees to start their day or morning with an intent to impose their ideologies and politics on customers who are purchasing a product that pays their wages. I will simply go to the Starbucks on Bay Area Blvd on which I state a couple Splendas and that young educated, girl who is very nice states here you go, sir, have a good day. Do you see it from the very beginning the young gal at Starbucks and El Dorado never smiled and never stated thank you or have a good day. Hispanic, maybe she’s racist or doesn’t like older people.

Restrooms. I’m totally happy with the wonderful people who work at every Starbucks store I visit, which is almost every single day, often more than once. I love all the drinks and much of the food, although one at a time you have removed all my favorites, and the healthiest, foods from your menus. What I’m really disappointed with right now is the store on John St. in Salinas, and any other store that does not allow customers to use their restrooms. This is so inhuman, for any public place to deny this basic need. But if I’m spending sometimes $100 in a week at your place of business, and you are selling food and drinks, the least you can do is provide a place where your customers can wash their hands and freshen up. And your employees should not have to be turning away people like me who are desperately pleading with them to allow this basic human need. Go find a gas station?! But first stand here and wait five or 10 minutes for us to make your $6 cup of coffee. I will not be back to that store, and I feel sorry for the people who work there. And the people relieving themselves out by the trash cans because they can’t make it to a gas station. Please fix this. I’m the one out here always sticking up for Starbucks.

Great app, but no dark mode. Overall, using the Starbucks app is seamless and coherent. Two complaints, that are actually substantially more important to me than they might seem, are the lack of a dark mode, and no clear way to check an item’s price without adding it to an order. When opening the app in the dark and/or at night, it’s surprisingly blinding to be hit with the white interface, and it feels like that should have changed long ago. iOS 13 released two years ago, and the lack of a dark mode in any app, let alone one from a brand as big as Starbucks, is off putting. Cheapens the experience and makes it uncomfortable to use at night. Additionally, it is impossible (or at least very difficult) to check the prices on items without creating an order with them in it. This is fine during the day, but at night when there is no way to create an order because all the stores are closed, it becomes impossible to check the price through the app, defeating the purpose, as I had to Google the prices instead.

Starbucks is absolutely outstanding!. I’m so happy with Starbucks. This company is quick, great quality, clean, organized, friendly, and so great! I love the app. I decided to run a few errands, and thought why don’t I get myself a nice little treat. This is the perfect treat.I highly recommend this company. My favorite drink at Starbucks is the açaí strawberry refresher. This drink is refreshing in the summer, honestly any time of the year. The employees at Starbucks or friendly as well, very flexible if they miss something in you drink or order. I also love the reward system, you can buy any drink or bakery item with the reward system. Every morning before my classes I will just go to Starbucks and get my favorite drink. Honestly every morning I come, there has been the same worker there and has been so friendly to me. We have become friends! Thank you so much Starbucks! We will get through this! I highly recommend this app and service.

Starbucks experience. This morning i ordered thru the app a drink and a sandwich. Waited to walk in at the time that it had said. My sandwich was ready. Drink was not. It was super busy so i waited. One girl said in a few minutes it would be ready. I waited about 5 mins and walked in. The girl again said its not ready and went searching for a cup to label it with my name. I waited another 5 mins totaling 45 since i ordered it. I walked in and asked if my drink was ready. The manager who i couldnt catch her name was rude. Her body language and her tone showed me that she lacked empathy, and disregarded my feelings of frustration by mocking me with her monotone phrase “I understand” repetitively. Instead of offering to make my drink at that moment or given some type of remorseful comment or even offered a small coffee on the house she just says “I can refund you if u want”.. i am a loyal starbucks customer and have NEVER encountered such rude employees. I hope you can fix this.

My review on the Starbucks. My review on a Starbucks is attend because they’re always nice courteous they all seem to work together as a team to make their customers happy I really love the ideal that when you buy so many coffees then you can get one free I think that’s a great in Santa and I hope you keep that program going from now on I feel that all your employees do an excellent and professional job and I hope that they all get a respectable raise even when one Starbucks messed up my water I took it to a different Starbucks and they corrected it for me without charging me for it I think that’s great they can see I only drink a small amount and it wasn’t right so I didn’t drink all of it because I’m not looking for a free drink on somebody else’s expense but I do look forward to a free one out to you by so many because I feel I’ve earned it and sometimes when I don’t have the extra money get a free Starbucks thank you very much for taking the time to read my letter miss Hansen Brenda

At least it supports Apple Wallet. The app is okay. I only really use it to see how many stars I have and to reload my card. My primary interface with the entire ecosystem and purchase experience is via the Apple Wallet card (so the support for that is good). If I could also use another means to complete a mobile order, I would. I still has several issues. It doesn’t refresh my balance. I have to go into Apple Wallet to see that. Very odd. I also think that any challenges and games to incentivize more visits should happen in the app, versus today, which requires a separate login in a web browser. Other issues are really around how busy the interface is and how many steps it takes to actually order something. Seeing people in line realizing they need to add money and then just paying by card directly shows you how the design is more of an interference to the process. Another thing is the mobile ordering process. I would love to have a shortcut order for mobile so I don’t have to confirm via multiple steps every time - yes, I know the distance of my store relative to my position so I don’t need a reminder or a warning.

Bad customer service. Waited in drive thru line for 30 min after placing a mobile pick up order after a long drive wasn’t even bothered at that point until they didn’t even know my order and once I had to tell them my order they handed me my two drinks and a burnt and I mean burnt cinnamon bread and I let Luis know and he laughed saying oh yea you’re right about that. He said sorry and went to ask for another one who over the women was there he told them about the bread she then said we don’t have anymore and I said ok then what else do you have and he went back to ask her and he comes back saying oh wait we do have one then proceeds to hand me a cold one :) at this point I’m super annoyed I communicate how I’m not accepting it like that can it please get warmed like the app says it will be and THEN he tells her to warm it up then they juggle the bag w bread back and forth and comes back saying the machine is broken and ok RIDICULOUS I’m thinking in my head then I said I just want a refund and he then calls her over and she comes with attitude to the register and just talks through Luis and doesn’t bother to apologize or anything haha I’ll stick to stowell. It’s always staff with the worst attitude.

Make the App More User Friendly. I like a Starbuck’s coffee or tea from time to time, I like the convenience of ordering in advance and especially now that we are in the middle of a pandemic, a reliable mobile order makes it safer to run in quickly (less time exposed to others) or use a drive through window. My only complaint is that using the App is cumbersome because it’s not always easy to actually order! There are great reward offers which I love that pop up on top, but then it’s not immediately clear how to order! It would be great if there was an order button below the rewards that then contained the categories of coffees, lattes, teas, whole bean, etc. And then make it easier to use my gift cards! I know businesses depend on the fact that many consumers won’t use their gift cards and that’s money in the bank, but come on! Do each of my gift cards has to be separate from the others or the balance that I add to my “ account?” It’s not user friendly, it’s also just plain uncool! Let me add my gift cards to my balance. If you fixed these issues, I would rate the app much higher.

Needs work - switching to DD. As others have mentioned, not indicating to your customers when the lobby is closed for online order pickups is an EPIC FAIL. The entire purpose of ordering ahead online is that, as customers, we are able to plan ahead and avoid delays caused by untimely lines. When we do that, and we arrive at the store to find locked doors, we are left with two options. We can either drive away and leave without the food we have paid for, or we can get in the drive-through line and wait - making everyone late for school, work, and or practice. It's not like there's an option to cancel an order either. Not being able to pay-as-you go with Apple Pay, Google Pay, or a credit card is horrid. Other major food service providers don’t make customers "reload" payment cards. The occasional benefit of paying for food items with stars is nice, but not at the consumers' cost of the other two. Eliminating the only benefit of online ordering because of store an inconvenient situation for the service provider, without a warning to the buyer, is not a good "bait-and-switch" business model.

An old friend. I have been a Starbucks person for many many years. We moved several times in the state and each time I made sure Starbucks was near by. Before I retired and I was a busy and hard working employee Starbucks was my go to for breakfast snacks and coffee, for coffee beans and other items I would give as holiday gifts. Finally I bought an espresso machine and was making much more consistent shots than I got at Starbucks. I still found myself going back to Starbucks for their seasonal brews and during the week on my way home or to work. I even found myself stopping at Starbucks after grocery shopping and that was an out of the way trip but I needed to go and get my latte. I am retired now and moved to an affordable place were the closest Starbucks is half an hour away going on a 70 miles per hour interstate highway. I don’t get there very often but I miss my old friend Starbucks. My card still good, does not get refreshed as often. Planning on going this weekend.

Not happy. I ordered ahead for the Starbucks weekly challenge on a double star day expecting 100 bonus stars. I had to order three items to get the stars and I did, it showed all three items on the receipt but I didn’t get an item that I ordered. I went back in and they said they were out of that item but they still charged me for it. I payed them for nothing and they said they can’t give money back. So I asked why they charged me for it and they said they thought it was an orange juice but there was no orange mango juice either. So they stole money and 100 stars from me. I bought the item didn’t get it or the credit. I walked in as the biggest Starbucks fan excited fo 100 stars and walked out an angry costumer who just got robbed 100 stars and money. I was not happy with the experience I had but I am still a Starbucks fan just not a happy one. I don’t blame every Starbucks I just blame the teen agers at my local Starbucks who lied and stole. If you were to do an online order I suggest you go into the store to order so you know what’s out and they don’t lie.

Good app but a couple major issues. 1. (This feeds into number 2.) you don’t get an estimated wait time until you have already placed your order. I get if this is because the individual stores and baristas already have enough going on without updating it themselves, but I feel like there should be some sort of program that recognizes how many orders have been placed and base a rough estimate on that. After all, you get an estimate afterward! And someone ordering a bunch has got to know it’ll take longer 2. You can’t cancel an order. Whether it’s because you didn’t realize how long it would take (and therefore can’t wait at the store that long) or because you sent it to the wrong store, or any other reason, in order to cancel an order I’m pretty sure you have to go straight to corporate. You can call and tell the baristas not to make the drink, but they can’t do anything about the money transaction. So basically, Starbucks makes it really hard just so that they can skim so more money off you for nothing. There really needs to be a cancel order/refund option in the app

Make chosen options clearer before purchase. So, this isn’t the first time this has happened, but I hope it will be the last. I pass two Starbucks on my way to work and the app always choses the first one I pass as my default. That one (Keystone and 116th in Carmel, IN) is a nightmare to get in and out of, so I choose the one closer to my office. I chose the one next to my office this morning and placed my order, but maybe I didn’t tap the location hard enough because my order went to the other store. I stand around for about five minutes (this is 20 min after I placed my order) and finally open my phone to discover that the order is at the other store. So there sits my breakfast at this moment, because I’m not going to all the way back there when I’m already right next to work. That sucked and I’m pretty hungry now. Please change the app to make store confirmation clearer and double-check it. The location that your order is going to is probably the most important part of mobile order.

Don’t link bank account. I had an issue of linking my bank account to the starbucks app and right after I was charged for multiple $10 reloads that I hadn’t authorized. I called customer service and was told it would be resolved and the money would be refunded, but I checked my bank account and email later that day and found I had not been refunded but charged another $20 instead. I called customer service again and a woman told me it wasn’t even possible for them to have done that because my card wasn’t on file. I had screen shots of all of it showing starbucks having drafted from my bank account though. Eventually she said I was being charged auto reloads but when I looked in the app the auto reload function was turned off. The lady hung up on me when I asked to speak to someone else and I had to call back again. After all of this I only got half of my money returned. I don’t normally write reviews, but I feel like people should know that it’s definitely safer to use Apple Pay or pay pal when using this app, so that this doesn’t happen to you. I’m sure its nobody’s fault, but it’s still frustrating to have to call so many times and still not have an issue resolved.

Can’t use app for months now. I dont recall exactly which update it was, but since at least 2 months ago after one was done I just end up with a frozen screen. I will sometimes wait and it will eventually “load” but there are times ( such as right now) when I am able to select my mobile order store and add an item from one of my favorites on the Home Screen - then nothing. I close out the screen , turn phone off and on, but nothing helps. It’s maddening! If I’m lucky I’ll be able to at least open the scan to pay option which gets frozen along with everything else. I’ve also not been able to play the Anniversary Game a single time despite having many “ tickets”- I just get an error message. Ugh. This is an ongoing issue , as I said, for a couple months - in fact it may be longer , more like 3 months . If I remove / delete the app it says I will lose all my data and I assume that means all my stars of which I have quite a few. I’d like to know what to do and if anyone else is having this problem?

Stop making us log in everytime. This app was so much easier when you could open and click scan. Now you have to sign in EVERYTIME you click scan. Half the time you get an error so you can’t even use that payment method. No one else is using my phone so why not leave me signed in? You gotta prepare before you leave the house , then when you pull it up at drive thru, you’re already logged out & gotta redo it. It’s ridiculous- also why are kiosk locations unable to do deals within app??? It’s unfair bc typically ppl going to a kiosk live in a rural area where there is no Starbucks so how are you even retaining or earning more customers or potential for stand alone store if kiosk customers are treated unfairly and not included in sales? Rewards should never expire. Send surveys or let us rate our drink / service similar to Uber. This can alert and give ratings to excellent locations or locations needing improvements. If the rating was shown, I’d filter those locations as a customer in order to ensure I’m going places that make accurate drinks. Hopefully ceo of chipotle is earning that SOBonus by implementing changes.

Yay!!. No clue on how I survived or made it to work on time before the Starbucks Mobile App. became available. I love that I am able to order my coffee when leaving the house, I get to Starbucks and my drink is always ready to go....love it!!!! I really love the “Stars” and being able to get a free drink or food here and there! I order coffee every single work morning, I get a Venti Carmel Frappe with 3 extra shots of espresso and extra Carmel drizzle...YUM!!!! I pay $8.11 every morning,(my drink is so worth it!) But I am actually way too scared to find out the amount I spend monthly, it would probably make me ill!!! I would just love if I could get some coupons and/or some special promotions to help a little. I would absolutely go insane if I won any of the “Free Drinks” in the Summertime Starbucks Game!! I spend lots of money at Starbucks, so come on and help a girl out😉 Seriously though, I just love the Starbucks app and very much love being able to order ahead! Good move on whoever thought this super idea up!!!

System Glitches Unacceptable IMO. Except when I’m in the drive-through line, waiting to order and I try to reload my card and for some reason the app interacts with the internal Wi-Fi of the store and doesn’t allow me to reload my card. I have had to pay cash and miss out on points or use a credit card that is not part of my Starbucks profile or debit card that is not part of my Starbucks profile and there but I also miss out on points not to mention the one or two times that I have gone through the line without my wallet at all because I expect the app and my phone and Apple Pay to work and yet because of the interference with the system or overload of the app because there are too many users at once using it?? I don’t know what the reasons are but they are extremely frustratingHonestly unacceptable for a corporation as large and lucrative as Starbucks. Especially for customers that are as loyal as those of us that use the app on a daily basis are we’re spending large amounts of our income at these locations and the app should work every time.

Starbucks member for 6 years. I have had a Starbucks rewards card since 2012. I am an avid coffee drinker and personally love all the different selections and options and how every store can have its own theme. During the summer of 2016 i visited a Starbucks in Newnan, Ga and they had a chalk drawing of the flat globe and the coffee that starbucks imported south the equator from all over the world and it was so beautiful to see the description of all the countries that this business GIVES business and opportunities to. The app is easy and the constant up to date features makes getting your caffeine fix pain free and enjoyable. You can reload manually or have it auto reloaded. You can pay with your app ahead of time. You can get notifications of new drinks new ways to earn stars. Not to mention the perks of the be a gold card member and app holder is first dibs in line when you order with the app and free birthday drinks. Constant opportunities to get millions of stars and the app have fun games sometimes. so don’t hesitate !

Poor Security, no accountability. I loved my Starbucks app for 10 years. I made the mistake of loading the app with funds from a credit card on file within the app while in a Starbucks. My account was compromised (likely from a customer in the store) and my account was drained that day. Fortunately I only loaded $50...but noted the next day there was no money on my app and apparently I had made a purchase in Milwaukee the previous night (3 k miles away from me!). I just assumed Starbucks would help me, but their customer call center was closed the night I discovered the fraud. So, I called my credit card company that night, froze my card, waited a week or so fit a new cars/number and after being on the phone twice, on hold, at Starbucks (once for 45 minutes) I gave up rectifying the matter with Starbucks. There is no way to get a hold of them! I even filled out an online complaint and I was referred to the call center that “due to Covid is not fully staffed and weird may be...forever.”I discovered online there has been for years a known major issue with the app’s data security when loading the card with money and this has not been rectified by Starbucks. It was a huge hassle and made my habit of using the app stop cold turkey. Goodbye, Starbucks.

Great app. Couple suggestions. Really like this app. Makes ordering easy and convenient. I can send my husband to pick up my coffee and he doesn’t need to try and memorize my order. There are a couple of suggestions to make the app better. 1. Make a spot for special instructions. I like my drink with lots of Carmel drizzle and even though I order extra it’s always a toss up as to whether I actually get extra or not. Would love to be able to write my order with an instruction as to exactly how much Carmel drizzle I want. 2. Would be nice to be able to leave a short comment or review from my app for the store I picked up my order from. Sometimes I have a great experience and it be super convenient to just open my order and let the store know. Or when I have a bad experience it would be nice to also be able to tell the store from my app. Sometimes I’m in a rush and don’t want to take the time to reorder my drink or wait to speak to a manager. Other than those two things I think this app is great. Thanks!

Room for improvement. This app works very well and I appreciate it very much. Thank you for creating it. However, the folks at the Starbucks I go to have lost not only their personalities, but sadly their customer service skills too. They are way too task oriented and although it’s great for getting my coffee up in that counter promptly, it does nothing for making Starbucks feel like your neighborhood coffee shop. Some employees act like you’re putting them out when they get interrupted to get you something and most other employees completely avoid any eye contact with the customer. I know this because, I purposely say thank you out loud when I pick up my order and I don’t get so much as a look back let alone a polite response of you’re welcome. Or thank you for coming in. I get it. People have a lot on their minds. You (Starbucks)overwork them. You are part of the problem. However, I believe this can be solved. Please be kind to them when you get the chance to coach them and remember we appreciate them for all their hard work. It would just be nice if they made folks feel at home. Thank you.

A Possible life saving app suggestion. There truly needs to be either a comment section or allergy section when ordering something through the app. I have a severely anaphylactic milk and almond (so almond milk) allergy. I request coconut milk every time but it is not always acknowledge because it gets busy and things get rushed but I have saved myself countless times by stopping the barista after they pour milk in my drink. I always get there early to try to watch them make it if possible and cannot use drive through anymore because I was given milk in a drink and obviously didn’t get to see them pour it. I had an anaphylactic reaction in parking lot luckily I had a friend (and nurse) with me. This was not the first time and I stopped going to Starbucks for a while because I was super nervous. But I am back to being a daily customer. Allergies are, most of the time, very serious and dangerous. And if there is a place when order that says *ALLERGIES* where underneith you can write what yours is and have Starbucks employees know to look for that it could be the difference between a Emergency room trip or enjoying your coffee. Thank you

Star Rewards. I’ve been a longtime gold card member, and have watched your many changes made to the rewards program, all with the common theme of giving less and less to your loyal customers. First, you reduced the stars given per purchase, then you did away with bonus stars given for making multiple purchases in a given time period, and now you’ve made it virtually impossible to get rewards for purchasing coffee to brew at home by doing away with the star codes, and now requiring we upload our sales receipt, which, like I said, is more difficult, and time consuming than the 5-stars given per item (formerly 10-stars per). With your prices continuing to go up, while market prices for coffee beans have stayed relatively stable, it really seems like your straying from your original business model, and are now all about the money ... or rather how much you can get out of us, while giving less and less in return. I find myself asking, more and more, is your coffee really worth buying when I continue to feel you care less and less about the customer

Moving in a nice direction.. We love the Starbucks store and enjoy the coffee. It is a shame that decaf is unavailable in the afternoon and evening. Pour overs take a long time and are often cold. Our solution has been to order Americanos at added expense to the consumer, us! We always enjoy our time in the store and have met baristas and other customer whose company we greatly enjoy. The clientele is a mix of young and old with most being very pleasant people. We favor the Madison, CT Starbucks and are always made to feel comfortable and welcome. The baristas inquire if our drinks are properly prepared and consistent with our mobile order. The new leadership, Collin, has been a refreshing change! He is efficient, open to new ideas, changes and is respected by customers as well as employees. This creates an inviting atmosphere for our visits. Thank you for the upgrade of outdoor furniture and umbrellas; we are hopeful that you will also add outdoor heaters and be upgrading the indoor furnishings as well as add paper towels to the restrooms to assist with the capture of germs and viruses.

The most glitchy app ever. I would honestly give this app 0 stars if I could. I have tried to use it on multiple occasions and it never works for me. It will not let me upload money to my card no matter how many times I delete/redownload. I can only upload money in the store which can make the mobile ordering option difficult. The worst part is, it rarely lets me log in. It always tells me my password is incorrect. So I go to change it, but half the “reset password” links are expired even if I open then immediately after receiving it. I type in the same password I thought it was originally and I get a message saying the password was used. So I make a new password, go to log in, and it STILL says that my password is incorrect. When I go through the process again, and retype my new password into the reset option it tells me it was already used. So the app knows the random password I just created is linked to my account but it won’t let me use it to log in. I don’t know why I seem to be the only person with this issue but it’s driving me crazy. I go in all the time and my baristas are always telling me to use the app to get rewards and I just can’t. I’ve missed out on so many rewards at this point.

Less Care, Rushed Drinks. I’ve noticed lately that drinks being made with a rushed demeanor instead of how baristas used to be trained...which was putting care and effort into making drinks. I live in an area (San Jose) where I am able to visit several different Starbucks throughout the week when I’m out and about. So, this review is not regarding one Starbucks in particular; I’ve seen a change in the quality of training baristas. For example, I have recently taken a like to the iced matcha green tea latte. No matter which Starbucks I’ve ordered that drink from in San Jose, the drink is made with too much ice, which fills up 3/4 of the cup when I’m done drinking the drink. I’ve requested light ice many a times. When I’ve done this, the drink isn’t filled up to the top. When I’ve questioned this concern to baristas, I’ve had different responses...from, “It’s due to the foam from being shaken” to “We aren’t allowed to fill the drink to the top.” This frustration has caused me to become bitter about ordering the drink I love and to stop ordering it. Hopefully better training on making drinks improves and customer service at the Starbucks sites improve.

Won’t let me update app unless I update my iPhone OS. Congratulations, after I’ve used hundreds of apps on my iPhone over many years, I’ve finally discovered the most poorly designed app that I’ve ever used. After receiving several warnings that I need to update my iPhone iOS just to use this app, I finally am being forced to update my iOS…just to use this app. I don’t want to update my iPhone OS just to use the app. Historically, something on my phone has always gone awry with every iOS update. I WAS pleasantly surprised to see an option to download the latest version of the app that works with my current OS. I clicked on the Download option, and the prompt to Cancel/Download reappeared. I clicked Download again…same thing. Did this 3 more times, until the Update button reappeared. And I went through the same loop again. Bottom line: it is now IMPOSSIBLE to use the Starbucks app without updating my OS, and that’s just poor design. I’ve been in Application Development for over 20 years, and if I forced countless people to update their phone’s OS for ONE APP, I’d be in a lot of trouble with my boss but, more importantly, with the many customers who would have had to update their phones’ OS just to use this app.

Good but I have a suggestion or two. Everything is functional and easy to use in the app, but I would highly suggest Starbucks adding a feature that allows you to add custom amounts to your gift cards. Sometimes, you just want to buy one thing, you know how much it costs, and you want to be able to put that specific amount into a card so you can get the reward points. Also, some drinks are unavailable in the app because they are “seasonal”, but if you were to go in the store or through the drive thru they can make your drink no problem. My question is, if they are available all the time, why not in the app too? If I could order the drink I want that I know they can make through the app, I could save time instead of going through the drive thru or waiting in a line. Also, the rewards program could be a lot better. Let’s face it, Starbucks is way expensive. The least they could do is give us more stars per dollar or whatnot.

Starbucks is #1. The app is wonderful. Sometimes after completing a challenge the extra stars don't appear in the history and I have to call customer service to have them do it. I keep track of everything in the notes section of my phone so I never have a problem with getting them to add the stars. I use the app for ordering and jumping the line and my order is always ready when I arrive. I love that you can find out the calories in the drinks and all the food items. My favorite coffee shop in south Florida! My favorite Starbucks is on Coral Ridge Drive in Coral Springs, Florida where I would rate the customer service as being 5 stars. I try to go every day. I find all of the baristas to be friendly, knowledgeable and happy people who seem to love their job. A smile on their face puts a smile on mine! I do find that they go above and beyond what is expected of them. Thanks to all of you for the great drinks and even more so, for the great smiles that greet me as I enter my favorite Starbucks! Joy

Glitches with gift cards and delivery orders. I have a glitch where after i’ve entered my starbucks gift card info and have it redeemed or transferred the balance to the app, and it will let me place an order and pay using the gift card for a pick up order, but for delivery there is no option to pay using my gift card. I’ve heard of this happening to other people, and have done lots of research, but can’t find anything as to how to fix this issue. it’s also not due to me having insufficient funds on the card, as I have a balance of $25, and the orders only around $15. i also have the app fully updated. this glitch has been very frustrating as i really just want to have my drink delivered by paying with the gift card :( i really hope there’s some way to fix this so that i will eventually be able to place an order for delivery and pay for with my gift card, please help me out here. i would have rated the app a 5 as i’ve had no issues except for this glitch. i really hope i can get this resolved/ figured out. :((

New changes to promotional offers. I like the app. Occasionally it has some glitches that can last a month or a little longer. I had an issue not being able to select stores and also with the maps feature. Overall it is very nice that we have this kind of technology. I never imagined as a kid life would be this good. Ordering coffee with standing in line or carrying cash. It all gets done digitally. Wow!!! It’s worth mentioning the promotions on the app hanged so much and the stars are awarded less for stuff I don’t buy. I have one drink I order everyday. Before if I ordered it 4 days in a row I would get double stars. For being a loyal customer they knew me and knew I was going to order my same drink. The promotions matched my tastes. Now it only offers promos for everything but my drink! And I get the marketers want me to try new items but this isn’t going to happen 4 days in a row. Keep some of the old promos for the classic people who know what they want and have a routine visit every morning. Where’s my star power for being a loyal customer over 10 years? Don’t forget about us!!

When it works it's really great. I really like the Starbucks app, but there are times when it doesn't work, there is some glitches. I don't know if that is because of changes or what. I have been a gold card member for five years, and I do enjoy the much variety of coffee. Cold Brew is one of my favorites. That order ahead feature is excellent, unless you get there and they're out of it. Then you are just forced to wait in line with everyone else. I like the fact that you can see how many calories are in each drink. It is great to get a free birthday drink but it expires too soon, if you do not live near a Starbucks, you may not get there for a few weeks, and the drink has expired, shame on you Starbucks. I am extremely unhappy that the stars we accumulate from purchases, expire so quickly. This is our rewards that we earn!!! but you choose to take them away every month and I cannot understand, that is why I may be canceling my card very soon....Sandy Todd

Why Can’t I Add Less Than $25 When Processing An Order. So I just completed my order and went to pay. I did not have enough on my card, so I went to add $10 as usual and your lowest in-order amount I can now add is $25. You used to have $10 and $15 options. Why did you do this annoying UX change. I still added ONLY $10. My remedy was marking all my items as favorites, deleting the order, reloading through the Pay page, going back to the Order page, hitting the favorites tab, quickly adding my previous requests and processing my request. So you did not keep me from doing what I wanted to do. Your changes made for a bad experience. I’ll still continue this annoying work-around, but if you take away my ability to add $10 and $15 through Pay from the home page, I’ll use your app a whole lot less. If you’re ultimately trying to encourage users like me to use the app less, keep up the good work. And another thing, you took away the option to have Chocolate Chip cookies warmed in the app. Why on earth would you do that, especially when you’ve changed cookies again to a denser cookie that requires warming to be tasty? The way I solve the problem is to stop your baristas from serving other customers to warm my cookie. Again, if that’s the result you’re hoping to get from people who want order warm cookies through the app, keep up the good work. Your app used to makes good UX sense, but these changes are annoying and seem very petty.

revision - not improvement. I used to use your app all the time. It was simple and easy to use and your star rewards were easy as well to get rewarded. These past several months the app is no longer easy to use and I work in the IT field! The app is confusing to order on and use rewards. I keep getting errors that I cannot use something in my order but won’t suggest how to help to get the order processed. I have to go into the store and try to talk to a cashier about my order and they don’t seem to know much more than I do about it! Yesterday, through trying to place an online order using the Happy Hour 8/8 reward, I finally ordered to cold coffees and one was hot when I picked it up. I stood there waiting for someone to help me replace the hot cup and finally had to speak up and ask for assistance. They are real good at smiling and quickly dodging you and won’t ask if you need assistance. I am sorely tempted to create my own coffees at home and forget Starbucks. I have been a customer for several years, as are my family members, but I am a professional and do not have time for this nonsense for a cup of coffee in my busy day! So disappointed!!!

Being Back Tipping Feature!. I absolutely love the ease of using an app on my phone to pay for my daily coffee(s) - as well as earn points for future “free” coffees! Awesome. Would give this app 5 stars, but was frustrated when your recent update (within the last few months) took away the feature to be able to leave my tip...I asked every barista each time I went through, I researched it online - like for way too long - and NO one knew how to get the tipping option to come up. I just inadvertently discovered HOW TO TIP!! You have to exit out of the card you have them scan (going back to the home page), then click on your “History” (??? Why???) and once you’re there you will see allll of your past transactions. The transaction at the top is the CURRENT transaction and it says “Would you like to leave a tip?” and gives you the dollar amount options to select and then your transaction price goes up by however much you tipped! Yayyy. Tip your servers/baristas : ) and Starbucks, make it easier for app users that rarely have singles in their wallet!

Suggestion. Hello! I love your stores, your products, and your app. I am dieting and trying to count calories. I have searched the web , your website, the app, and MyFitnessPal for different drink orders that I have tried from Starbucks. Although there is a lot of variety I sometimes cannot find the correct drink to calculate the nutrition info, I feel like the most convenient and practical location for this information would be the starbucks app. When I change the syrups and milks in the app it only has the standardized nutrition info. The app does not change the nutrition info with the syrup/milk preferences. If you could get the app to change the nutrition info based on the selections made it would be very helpful in determining the best choice options in my diet. I currently go to Starbucks at least one time a week- sometimes as often as four times a week so this is a frequent issue for me. It probably seems very small, but I would think others wanting to make healthy choices would also want this info.

Dear Developer. Starbucks is a (nearly) daily stop for me. I have loved the convenience of the app for a few years. Lately I’ve been hooked on the Refreshers because they are low calorie and contain less caffeine than most other menu items. I usually order them with light water because I noticed some inconsistency across locations with the flavor. For the last few weeks, I have not been able to customize the water. The option disappeared from the app. This change makes it impossible to order ahead with my desired customization, so I am spending much more time in line/waiting as I have to order at the store. Even though the app has other great features (like Stars, Games, Promotions, etc), this makes it mostly useless for me. I contacted customer service but they were unhelpful- just stated that some customization options may be limited. Dear Developer, please consider bringing back the water option for the Cold Drinks. Thank you.

Love the Coffee… hate the app. I love the convenience of mobile ordering. With that being said, nothing has been convenient lately. And I get it, CO-vid and supply crisis has made it difficult. But my grievances are about the app and it’s lack of love for the Starbucks customer. First off, y’all need to make it where EVERY drink is fully customizable with every customization that’s available if they were to walk in and order. I like to order all kinds of quirky things but have to wait until I get to the (already crowded) store. Then y’all need to make it to where a mobile order can be canceled within the app. There are days I’m literally praying the lines aren’t dumb long and will wait til I get to the store and about to get in the line and then place my mobile order. I have had moments where something came up while I was in line and I needed to get out but my drink or food wasn’t ready. Sometimes I can’t go in to grab it because the lobbies are closed. It’s a hassle and I’m over it. I love Starbies. But I’m over this app and it’s “convenience”

Love this app AND Starbucks BUT. This app is so convenient and I LOVE my morning Starbucks but numerous times the app auto-populates with the Starbucks I'm closest too so that's where I place my order. Then to find out it was NOT the closest store when they go to pick up my order. This is especially annoying in airports! Last week I had a super short wait time for my flight so ordered my Starbucks and continued to wait for my order later finding out my LARGE order was at a different terminal! I didn't have time to place another order and the line was too long. I tried contacting the Starbucks I ordered from using the number in the app to let them know to give my order to someone else, but the number was disconnected. Please change the app to turn your location a brighter color and the closest Starbucks the same bright color. Also need a way to send a note or option to cancel an order in the event this happens. Or at least a correct number to call. Other than that I LOVE this app!

Hate the app. It has created a group (not all) of people coming to Starbucks that feel they are “special” and do not have to play by the rules. They are too lazy or unorganized to wake early enough to leave time to get their coffee. They inconsiderately park their vehicles in the isle of the parking lot or the handicapped spots while they go inside to retrieve their order. Insultingly Starbucks employee’s then tend to neglect customers within the store. Talking to employees it seems Starbucks is not too concerned about their customers as so many times they miss the mark on customer satisfaction. 1. How do you run out of stir sticks? 2. How do you run out of sugar? ( a store can’t borrow from another store?) 3. How do you not have coffee brewed? 4. Opening a Starbucks with a unsuitably small parking lot ( trapped in your car by drive thru line,Kenosha,Wi 39th ave /75th st). Don’t get me wrong, I love “Starbucks” coffee. From my house in Tonopah Az. I drive 39 miles on way to a real free standing Starbucks to get my morning coffee everyday. (Starbucks inside a grocery tend to disappoint) I just wish they would make getting my first cup of morning coffee less frustrating ! (Many other customers feel the same).

Your rewards program has gone down hill. I agree your seasonal games are completely frustrating! I have come to avoid them. It’s amazing to learn that people have actually won. As for the rewards program - it has become consistently INCONSISTENT. Regularly items that I have purchased were never recorded. The worst aspect of your star rewards program has to do with Starbucks coffee receipts from my local supermarket. I upload them, receive Starbucks acknowledgment of them and then NOTHING. In the past I’d receive an email that they were received & then either an acknowledgement of my rewards (often not in keeping with $$ spent) or that receipt needed to be resubmitted due to a printing problem. Now NOTHING!? And more times than not, when I view my account history, they + other purchases are not even listed. Finally, other than your coffee which is consistently delicious, your food/snack products need an overhaul. The sandwiches breakfast & otherwise appear & taste like they’ve been hurriedly thrown together on some Starbucks assembly line. Lastly if it wasn’t for the great coffee & overall genuinely friendly service, I’d have looked elsewhere for my coffee, food items & snacks. Love ya, but you need to shake things up, you’re gettin “old!”

why did starbucks need to expire my stars - MAD!. Hey Starbucks why are you expiring my stars?? I just lost 28 stars and only needed to get something one more time and then could have gotten a free cold brew, latte or specialty drink. Now more of my stars are expiring again at the end of the month. I’m very frustrated. I downloaded this so I could get rewards and it takes a while to build them up and they go away before I could use them? Seems like you are scamming us. I go to Starbucks about once a week, sometimes even more. I have rewards similar to this for other food places such as a smoothie place and my rewards don’t expire after a while. I’m very frustrated please fix this and don’t let stars expire. If I was saving my stars for something that was 400 stars I would never get it! Just let me get my free drink after paying $200 on everything I’ve bought from you. This isn’t even rewards if you’re taking away my rewards and money gouging me. Do better I’m a loyal customer and love your coffee.

Flawless App. Literally, there could not possibly be a more perfect app. It tells me when I'm near a Starbucks.. which is very necessary moving from the west coast to the east coast where they're not on every single corner anymore like I was used to. I get free drink rewards just by buying drinks that I love and was going to buy anyways. I can order online so when I'm running late for work I literally just run in & it's sitting ready for me on the counter (personally my favorite perk). I know when all my favorite drinks are back in season & on special. There are "games" I call them, that give you 3 menu items (which normally are things I regularly get anyways). if you buy these 3 things within a certain span of time you'll get 100 stars for. Every 125 stars I get a free drink or food item which accumulates very quick, especially if I'm on top of the games and offers for the week. ONLY thing I could say to "complain" if this is even a complaint... is I wish Starbucks offered bingo more often lol

Rewards system. I love the app, it is convenient however, the rewards are cost effective from a business stance but unfortunate for the consumers. With the old rewards star system we as the consumer would be rewarded after the 12th drink which was gratifying, but now we have to purchase much more to receive a free drink! I understand from a business prospective it is overall cost effective and money saving to have the new reward stars system in place therefore it has made me not want to purchase my daily coffees from Starbucks as frequently. There are so many smaller retail coffee shops now that one can choose from that truly appreciate their clients and maintain a greater rewards system in place which makes one feel valued and appreciated. Understanding that we have choices with coffees that are extremely comparable to Starbucks have truly made me steer away from visiting and purchasing my daily coffees at Starbucks and supporting my local and small business coffee shops. Again, I love this app, love Starbucks but I wish you could bring back the old rewards system!!

Starbucks is too rich for my blood anyways. You shouldn’t have to reload $10 when you want something that’s like $3. The only way I’ve worked around this is by sending myself $5 gift cards. I don’t even drink Sbux that often and the idea of having to reload another $10 on my card because I am a few cents short of my balance from the last time I spent $10...... We shouldn’t be forced to “reload” our money into Starbucks system... if so it should start at 1¢ not $10. Anyways we actually should be able pay for our items directly from our debit cards to the checkout like a normal mobile ordering system. Stars expire ridiculously fast. Once again, I understand the idea of “loyal” customers who buy more often getting the incentives that come with the stars but you literally have to spend $100 in a month to be able to redeem the rewards before they expire. Customizations reflected as you adjust it. For example, a certain drink has a standard recipe and Starbucks does tell the nutritions facts, but if I substitute milks or add pumps of syrup, I would like to see the updated nutrition facts when I add or remove things.

Food time Ready is Off & Staff seems to be struggling at 861 Lincoln Location. I have been ordering from the store for a couple of years orders used to be ready on time and accurate. Last couple of orders 3 placed with mobile have not been ready on time as per the App notification. 3 orders ago for a Lavender Oatmeal Latte was not ready while they served customers that arrived & order later. Barista preparing Cold drinks after a barista walked away asked what I was ordering I told her and she supposedly prepared for me but it was only Oatmeal Milk and Lavender never added the coffee. Today she was at the register. My Honey Almond Latte was ready but no sign of the tomato mozzarella panini. She left the register to warm up several orders at once and my panini that used to be toasted was soggy and disassembled when I finally opened it up. Not happy with service at this location. Other location down the street is very busy and that is why I frequent this one but lately it has been one mishap after another with my orders and it is all driven by change of employees and little or no training, plus struggling to keep up.