KFC US - Ordering App App Reviews

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Do not use the KFC app. I’ve had the app for some time and always found it annoying because you always have to log in(while driving) and many of the store lobbies are closed and you have to wait in the drive thru line to get your order anyway. I am now done with the app after KFC took my order for a chicken sandwich and hit my credit card, but when I got to the store a few minutes later, they were out of chicken sandwiches and would not refund my money.“you need to get that from corporate”. KFC app does not know inventory at the store level but will take your money anyway. THIEVES!

No service no satisfaction terrible app. Having previously downloaded the app and setting up an account, I decided to order… An hour and a half later I still had no food!!! Every time I clicked on the “order status” link the page failed to load. I then cancelled the order and notified customer service through the app. Knowing this is a fairly new app I was willing to give them the benefit of the doubt. However it’s been almost a month since and all I have received from them by way of explanation is the auto generated response. Just terrible customer service not how things should go for a new highly promoted app.

Fine Except for Apple Pay. The app is fine except for a couple of things. Every time I leave the app and come back to it, it needs to refresh?? But worst of all, no matter which card I use in Apple Pay it just won’t work. It doesn’t get past the “processing” part. I go through the trouble of putting the card details in instead and it works. I tried Apple Pay at least 5 times before breaking down and putting in my card details. Fix your Apple Pay issue and I’ll change my rating.

Deserves 0 Stars.. We have had KFC in our town for decades and I've never had a problem with an order using the drive thru. I've used delivery a few times, with great success, but last night when they handed my delivery order to Door Dash they handed off all responsibility for my order. The Dasher never showed up. Never responded to my texts. So I got in the car and drove over and bought our dinner. Again. Today the contractor that handles KFC customer care said they investigated and basically called me a liar. No refund for the customer that bought two dinners and only got one. Don't have a freaking app if you have to job out delivery and farming out customer care. It's a original recipe for destroying your company image. Sad but true.

Order cancelled, charged anyway. I tried ordering with the app the other day and it said there was a problem with my card. Figuring it was a glitch, I retried the transaction, no dice. I tried reentering the card information and ordered one more time. Received a message saying that my card information was bad. In the app I received notifications that my orders had been cancelled. I then go to look at my card and find I’ve been charged 3 times for the orders placed. To make matters worse, I tried emailing the email address provided in the app and it bounced back as an invalid email address. Hoping I’ll get my money back on those orders I never received. Been days at this point, fingers crossed.

BEWARE. This app will allow you to order items that are not sold at the location. I ordered wings on the app and drove 15 minutes to pick them up. The drive thru informed me they do not carry wings at their location and I will have to refund with whatever service I ordered them on. This app does not have a button for cancellation or order issues, the only way to contact them is through “feedback” on there website which is typically used to review your experience. Please fix these problems. Big waste of time.

BRING BACK. Why not bring back the hot wings that you had back in 2005 I’m not talking about this Louisiana hot wings . It seems like you don’t want to have available the things that you have done away with. Your chicken is overpriced and way to greasy, the last time we thought we would give it a try again there was a good 1/2 inch of grease in the bottom of the bucket which is not good. And for the price we had to pay we could go to Golden Corral and get chicken that isn’t greasy and the potatoes taste like real potatoes, plus we can have steak. fish and anything else you want for a lesser price.

False Advertising. Hi, I made a purchase on this app and got to the store and the store stated that they didn’t even have the product there. Not only did they refuse to refund my money, I was not given any other options on how to receive a full refund. I waited the few days thinking I’d get a refund from the app and that time came and went. Still NO REFUND. The local store said their manager was contacting someone to let them know that there was basically false advertising as their store did not have the item I ordered. So why did the app let it go thru in the first place is my curiosity? I would love to delete this app, but I would prefer my money back ASAP, respectfully…

KFC Gwinnett STORE. The manager abruptly started shouting at us to leave they were closed really very rude talked down to us my partner was offended I assume he had a terrible night I hope each and every night is just awful for him the poor guy sounded very offensive language spewed from his filthy mouth. My partner was going to curse back to him but I waved her down and responded we need to take the high road. Worst experience here ever. This happened on Friday night about 10:09 pm close at 10:30 pm apparently they ran out of food a truck was unloading in the parking lot as we were trying to order an 8 piece meat only order the attendant was talking to us and the managed just came up and started acting unprofessional that were closed and to get lost in so many choice words. Terrible customer service I hood he gets fired.

Trash. App does have a reward system, it is intended only for ordering online. On top of that when we did use the app, we got to the restaurant and our order was not ready. We waited over 20 minutes IN THE STORE after already ordering 10+ minutes prior. And had to ask someone to fix it. Next time we made the mistake of trying it again and went through the drive through and they told we had to come in the store.. and wouldn’t let us get food that was already paid for through the drive through like any other normal fast food place.

Useless if app doesn’t tell us accurately when order is ready. I give this app and the disorganized location on McCully Street in Honolulu very low marks. I submitted my order via the app at 6:07 pm and it told me my order would be ready at 6:13 pm. I arrive at 6:20 only to see the location changed my pick up time to 6:25, then 6:31, 6:41, 6:45 and 6:50 pm while I waited and waited and waited….I had even checked in to let the staff know I was here and was told I was 4 more orders away. I told the staff I’d be waiting outside and to come get me when my order was ready. Of course no one did and the app NEVER told me when my order was actually ready. I checked again when the ready time again changed to 6:50 only to find out my order was waiting for me. Extremely disappointing experience- will think twice before using this app again!

Decent service but sometimes the delivery button does not work. Overall I highly recommend this service but however it gets extremely annoying trying to place a order for delivery, where you put all details that are required to place said delivery and if you use a card to pay which I do input all that too but for some reason even after that it still won’t let me place the delivery, pls fix this problem it really ruins the app to work for delivery in my opinion.

The KFC APP IS WORTH IT. Placing the order took a little while to figure out but now that I’ve done it, it should be easy from now on. I would recommend ordering from it. There are promotional items ordering digitally that you won’t see at the store. I was gifted a free order of large fries. Other deals are also featured that are not offered except on the App. Plus, the order was ready for pickup when I arrived at the store.

Bunch of Brainless Workers. They made me order through app cos I get to Pick up ny food quickly uaing Mobile Order Pickup. When I went there, these losers locked themselves inside not reaponding to me for 20 mins. I waited in Chicago cold for 20 mins and my hands are frozen to a point where I couldnt feel a think. I had to go back into drive through queue for 35 mins again and get my order delivered cold. They not only made me waste my time ordering agead, they also delivered cold food and made me freeze. Now I will make them cold enough with my lawsuit and make them taste what happens when they freeze a lawyer almost to death.

Chicken. I think it’s time for KFC to step up its game. We pick up food there almost every Sunday. We have noticed that the quality of the food has gone down considerably. The tenders are very small, and seem to be getting smaller. The chicken pieces are so breaded that you can actually stack up the breading after removing it from the chicken. A new Chik-fil-a has opened down the road, and KFC May start feeling the competition. Not on Sunday, but I think we will get chicken from somewhere else on Sunday from now on.

Just call in your order. I ordered and fully paid for my food through the KFC app , only to be told when I arrived at the location that: 1) they didn’t have most of what I ordered on hand, and 2) I would have to call KFC’s 800 number to cancel the order and get a refund, as the local store has no way of doing that. So this app basically takes your payment upfront and then messages your order to the local store with no way of the store confirming that they can actually provide what you want at the time you requested. And then you find out after you’ve driven to the restaurant whether or not you will actually get your food, AND whether or not you will have to (like me) sit on hold for 15 minutes to request a refund from their customer service department. Picking up the phone and calling in your order to the local KFC would give you instant feedback on whether you can get what you want, without paying for food you can’t get upfront. Do not waste time on this app.

Store not notified of order soon enough. I will place an order. It will say, for instance, the the order should be ready for pickup at 6:30. Come to find out that the order is not “on the screen” until 6:30. It is as if I just placed the order. The store should be notified and working on it so that when I show up at 6:30 to pick it up, it’s ready. It’s not that they are busy, it is that they don’t know about it unless they go looking for it.

Worst of all the major fast food chain apps by far. First of all, KFC needs to learn a lesson it still hasn’t learned in decades of evolving fast food competition. Mainly being make things easier, cheaper and more accurate for your customer along with tasty food. KFC has mostly had tasty food. The prices for what you get are high for the most part due to lack of easily obtained deals in this app. Heck, I JUST saw an ad for a 3.99 chicken sandwich on TV and the deal isn’t even in the app???!!! There are literally NO app deals in the app whereas Wendy’s, McDonalds, Subway, Taco Bell etc ALL have app deal exclusives and some type of loyalty reward digital coupons. Apps should ALWAYS have the best deals. It’s the point of downloading them and gobbling up data and the time in using them. Loyalty rewards etc tied to the app as well. Come on KFC stop giving us reasons to go to Popeyes or Church’s instead.

Do Not Recommend. I’ve had this app for what feels like forever and no matter how long I want, how many times I try, no matter how many times I install and uninstall the app, or turn my phone off and on it NEVER works! Every time I go to order it says no results. It doesn’t matter what location I pick it ALWAYS says no results and won’t let me pick a location. Even when I go to different cities and one time I even went to a different state and still nothing. At this point it’s just taking up space on my phone. I wouldn’t recommend it to anyone.

Missing Menu Items, Terrible Customization. I've tried to use this app to order food on three separate occasions, but I've given up and gone in myself every single time. Several options from the menu are missing, including drinks: no root beer, no Dr. Pepper (it's actually available for selection all the way up until I choose my location), etc. even though you can order them all if you go there in-person. This issue seems to extend to the website as well. The meal options that they do offer give you no room for customization. If a meal comes with a medium drink and you want to upgrade to a large, too bad. The only way around it is to order every piece individually, which will cost significantly more than if you bought it as a meal. If there actually is a way to make changes, then it is incredibly well hidden and unintuitive compared to every other fast food app that I've used before.

Not like other restaurant apps. Unlike every other fast food app, with this one you cannot pick up in the drive thru. You have to go inside and grab from a pickup spot. This means they prepare it as soon as you order or presumably in time for a predetermined pickup time … which doesn’t allow for delays in getting there so your food sits there getting cold until you can get there to pick it up. With other apps they will prepare as soon as they know you are there to pick up so it’s hot and fresh. Also… there is no indication that the free bucket promotion has been applied for downloading and using the app.

Picture Vs Whats ordered. everytime i go to order my food the picture shows a mtn. dew sweet lighting but once im done nd go ahead and pay for my order i find out that its on pepsi nd now i cant change the order so i can get said drink i have to select the drink myself when it should automatically be set to whats in the image i clicked that image cause thats what i want if i wanted a pepsi i wouldve built the order and on top of that when i go to schedule my order there is no :50 or :55 option as if those times don't exist

KFC Needs to get their act together. My wife and I attempted to use this app in Collierville,TN and though we paid online and had a receipt and and email the restaurant said they had no record of the purchase even when shown the documentation. They wouldn’t honor anything and we got no food. We had to get a refund from KFC by calling customer service. Another time we used it in Hot Springs, AR. I presented the receipt and confirming email and even though it had been 45 minute since we ordered the food, and the designated time to pick the food up was correct, I was told they hadn’t even started on the order. It wound up taking longer to get the food than if I had just walked in. I give up!!! Done!!! I’ve been eating KFC my whole life (I’m 61) but I’m done with them for good!!

Needs more options. I stopped using the app because when I order a combo it doesn’t give me all the drink options available at my KFC… I like unsweetened ice tea but it doesn’t give me that option although the store has it inside! I used to order and just choose any drink and when I got there to pick up I would ask to switch to unsweetened tea which would annoy them because they’d have to throw away my original drink order… please allow for all drink options!!!

Why bother with the app if you have to go inside once you get there?. Seriously, I ordered using the app, arrived and went through the drive through to pick it up at the time it was supposed to be ready, but was told I needed to come inside to pick it up. There was no one behind me in the drive through. I could have driven up, ordered, (got the drink I really wanted which wasn’t on the app menu) and sat in my car after being up and working a 12+ hour day. I’ll know better next time…

Williamsburg, Ky. Colonel Sanders is turning over in his grave I’m sure because of the way this food establishment has gone downhill. The chicken pieces are ridiculously small and have very little taste. The sides are pitiful. Biscuits are cold and hard. The service is terrible. Very unfriendly and seem to not care. This was a revisit from 6 or so months ago when it was just as bad. We were trying to give them another chance thinking it couldn’t be as bad, well we were wrong!! IT WAS WORSE! We won’t go back. The prices were terrible also. We ordered the 8 piece bucket meal ( carry-out) thinking we’d have enough for next day also. Ha! We didn’t have enough meat on those eight pieces for one meal for the two of us. It was unbelievable! How can they continue in business like this? I’ve loved KFC since I was a little girl and have eaten at many different ones all over the US! This one is a bad example. I sincerely hope they correct the problems and get better chicken cuts and workers. If not, I hope it is closed in respect to Colonel Sanders.

0 stars. Horrible app!!! It took my money but did not place my order. 😡 it gave me an error message BUT STILL TOOK MY MONEY!! I go up to the kfc and they didn’t have the order request either. I went ahead and paid for food because I was starving and it wasn’t the managers fault the app is trash. She couldn’t refund me because there was nothing for her to refund… I tried to look up my order history but all I get is the loading circle. I sent an email and tried to call corporate but have gotten no where. Sure it’s less than $7 but that’s not the point. I recommend you just go to the store and order there. I had my food in less than 5 minutes when I ordered in store.

Useless, app will not load with adblocker. The past two editions of KFC’s app will not load if also using 1Blocker to protect against app advertising trackers. I have hundreds of apps installed and this is the first time I’ve seen an app fail to load in this manner. Guess we’ll have to avoid KFC or use web for ordering. -edit- Two months later problem persists. You either have to.. delete + redownload app + login to order ONCE then app locks again, disable adblocker’s app tracker blocking temporarily, use web browser for ordering instead of app (clunky & also tracker-blocked), or drive 3x further to Popeyes (whose app actually works).

Unhappy customer. I made an order while having location services on. I made the mistake of not double checking everything, but the app had set my order to a location 50 miles away in another town when the closest location was only 5 miles. I tried to cancel order, no cancel button. I ended up calling said location, and they stopped making the food so it wouldn’t go to waste. They told me I had to call or email to get it canceled and refunded. I did the email, got an automated response, and haven’t heard back. It’s been over a week. I’m out $50 dollars. Not going to use this app again.

Worst Experience Ever. what are KFC at 9900 block of E. Washington St. in Indianapolis the chicken was raw. The skin was uncooked and most of it missing missing. I was so hungry I returned to the store to see if I can get the chicken replaced and it was replaced with what looked like normal chicken. However, when I got home I realized it was only brown on the top part and it was sitting in so much grease. It was an edible the chicken look like it had been refried and I was short a piece of chicken and the replacement This has got to be the worst KFC ever I can’t believe when I went to return the chicken I was advised it’s delivery only after stressing that my chicken wasn’t done the young lady was happy to let me trade it off. However, when I got home, this chicken was just the same undone, greasy and an not edible I would’ve returned and requested my money back however, they close at 11 and it was about a 15 minute drive maybe 20 to get back to the store KFC if you have a hard at all if you want your customers to come back please replace my mail. My name is Antoinette and I’m gonna unsatisfied customer. Thank you so much.

Worst fast food app of any major fast food company. No rewards. Annoying payment methods. No time saved if ordered at busy time or when lobby closes. Almost 0 point in using the app at all compared to just going to the store and ordering. Just takes up space on your phone for no reason. Doesn’t even remember your login then sometimes fails to login after putting in your correct info. Genuinely wondering if the rest of the reviews are fake because this is by far and away the worst and most worthless fast food app. My local chicken place has a better app than this.

location & app. Let me start off by saying if I could give no stars I would. I am very disappointed by the app. They have KFC and Taco Bell combined at center location but those locations won’t show up on the app. The only location they show are another city away. It does show the KFC in my location if I zoom in on the app but can’t click on it. This is my second time redownloading the app to see if it’s changed but it hasn’t not. The app has deals I would like to get but don’t get the chance too. So once again I will be deleting it again!!

I’m not a hater I just have problems with the app.. I do like KFC and their service is good, but the app has problems. I ordered on May 9 and when I got there the store was closed because they had AC problems, and that’s OK but the problem came when I had to get a refund. I called the website multiple times but I never got an answer. I’m not horribly upset by any means, and I’m gonna get KFC again eventually, but the app has too many downsides, such as no rewards for ordering online in the first place, and the fact that the refund system is nonexistent. There are good food apps out there, but this is not one I’d rather just order at the drive-through.

Astounding mediocrity. It’s a bit of a coin flip if partnering with doordash is the main problem or it’s the poor api integration. After entering an apartment number it never showed to a driver. Took twice as long as the estimate to receive to the point where the app looped back to telling me the driver was heading to the store. No actual in app help beyond the virtual assistant that does nothing but repeat a few messages and seems to have no avenue for escalation. Seriously there are other fast food brands who can design an app that had features that don’t make me think it was coming out of production in 2013.

You’ve got to be kidding me…. This app is as worthless as the day is long. Not a single coupon, deal or even incentive to use the stupid thing. You folks realize you are probably THE LAST fast food company that’s so greedy you can’t even bother to show the customers who floated you through a *pandemic* a modicum of appreciation??? You disgust me. You’re like the banks we bailed out back in 2008; we bailed them out and they thanked us with foreclosures and higher interest rates, subprime mortgages and enough tears to fill an entire ocean… Your “chicken” is garbage and what you put those poor birds through from birth to death is something every one of your smarmy higher ups should be forced to suffer…. I hear it’s more delicious and cost effective to breed two chickens together that should never breed, just so you can slaughter them at 13 weeks even though many die from suffering to death after their big fat legs break under their weight. I wish that fate would return to the humans who impose that on those poor birds, you vile and soulless cuckolds.

Menu not accurate. There are commercials, online ads and even notifications from this very app that the mac and cheese bowl is back. The stores around me all carry it. There is no mention anywhere of it being an in-store-only item, and yet like many other menu items it’s just not available anywhere in the app for ordering. What’s the point of having a limited menu online? Is it just to set you apart from most companies who offer MORE choices for online orders?

It works kinda. The app desperately needs work. It’s missing a lot of menu items. I had assumed they were removed from the menu so ordered different then a then what I actually wanted. So when I got there I seen the actual menu and was disappointed with what I got because everything I wanted was still available. Just not in the app. Also ordered sauces with the app get charged for it. Get up to drive through window they ask did I want any sauces I said no just the ones I ordered with the app. The employees informed me they can’t actually see what sauces I requested. So if they didn’t as or I just assumed it was good. I would have paid for sauces and not received them. Disappointing because I act find using apps to order more convenient. Rather then siting at the menu board try to order food and after each item being asked is that all. For real is it so common for people to just say an item and sit silently waiting to be asked if that all. That now it’s gotten so bad that people can’t take more then half a second to say the next item before being interrupted with is that all. No I will say and that’s all at the end of my order thank you very much.

🤬🤬🤬 Outrageous 🤬🤬🤬. I’m only giving this app 2 ⭐️ because of the staff being friendly and quick to offer assistance. I made an order to the location closest to my house and it sent me somewhere else. Not only that, this location I was sent to didn’t have my order!!! It’s going on 2hrs since I created the order and I’m still waiting!! I love KFC, but something needs to be done to correct this location issue. I created a dummy order to see where it would send me... I had to select my location TWICE to get it to stick that I wanted this particular location. All I can say is it’s going to be a while before I use this app again.

I would delete it twice if I could. Awful app does not change wait time what so ever I go into kfc EVERY-TIME I end up WAITING AND WAITING AND WAITING either as a customer or a doordasher I get frustrated because as a customer I am going to a fast food place hungry expecting to get my food FAST and I end up waiting 30-45 minutes for a few pieces chicken why would I do that when I can go to any nicer restaurant and dine in and order food and probably wait a shorter amount of time for a whole dine in entree. As a doordasher it’s beyond frustrating because I am on a roll with good earnings for the day and I am motivated to continue BUT THEN I go to Kfc and everything changes I end up losing my whole momentum just because I decided to accept a doordash order from kfc I end up waiting over 30 minutes!!! Keep in mind in that time I’ve just been waiting I don’t get paid I get a bad review instead for taking too long because kfc doesn’t have any chicken ready but somehow it’s my fault and I can never explain it because it’s no contact delivery

Needs to display store order processing status. I placed two orders from locations only 3.5 miles away from home. Shortly after placing each order I received a notification saying "Oops, we could not process your order so we canceled it". After the first cancelation I called the national customer service line and they could not see why the store could not process the order. They said the charge will fall off my account in a few days. I went ahead and ordered from a different store location and the same thing happened! It's my daughter's birthday and she wanted KFC but we'll have to wait until tomorrow to go to a restaurant. At a minimum their corporate call center needs to know what's going on with each store. Then the app should display something saying "This location is not processing mobile ordered right now"

Couldn’t get my food. I bought the chicken sandwich lunch combo on the app, and it said I could walk in and pick it up, but when I got to the KFC, they had a sign that said they weren’t allowing anybody inside (this is noon, not late night). So I try calling FOUR times and no one picked up, so I finally decided to walk through the drive through—did I mention I don’t own a car? But no one responded. I’ve contacted support, with no response whatsoever. Now quite the stupid automated response “please contact support”, when I already freaking tried. EDIT: finally got a response, after posting this review, saying that I would get refund.

Horrible service and food. I had a craving for KFC I haven't been in awhile so i go buy my family KFC on Moffett Road I ordered on the app then went to pick it up the employees wasn't nice then they told me they didn't even get my order but then they told me to wait and see if they get it so I waited there for 40 minutes i had to wait because they already took the money then I finally get it and go home by the time i get home it's not even edible it's so greasy no crisp nothing like KFC is supposed to look like so I spent a lot of money on food that can't even be consumed horrible food and service I won't be going back if I could give 0 stars I would

Easiest app ever!. I don’t use fast food apps because they either require that you create an account, they are difficult to use or both. But when I wanted to treat a family member in another state to KFC for dinner, I downloaded the app just for the heck of it but with a little hope. I was stunned at how easy it was to navigate as a guest, find the restaurant where the family member left, schedule an order for the day and time that was desired, and check out. There are other apps I’ve enjoyed, but this one was so awesome it’s the first time I’m leaving an app review! Thanks KFC!

Wrong information about store operating hours. In the app it said that there are two stores open around my area around 10pm. Started online order so when I get there I only have to pick it up. The app confirmed my order and gave me a pick up time and charges my card. I go there and store was closed. So I ordered again at the other store the app was saying was still open and same thing, store was also closed. So now I got two charges on my credit card which I assumed will not post, but I was wrong cause I got two charges that posted. Now, Im having a hard time contacting KFC for a refund. Might just do a refund from my credit card if possible.

Location glitch. So this app generally works for me and I can place orders without issue. However, there’s a glitch with the locations. Whenever I travel around NYC (where I live), after ordering online at a location, it suddenly says afterwards “online ordering currently unavailable”. KFC I hope you’re not trying to make me place the order in person because I want to save time and get on with my day but you want to slow things down for me. Can you fix this “online ordering currently unavailable” glitch? It’s annoying and stupid and it makes me not want to use this app altogether.

Do not use this app!. This app is awful. I ordered food last Thursday, went to the store to pick up my order, only to be told that what I had ordered was no longer available and they told me they couldn’t refund me my money at the store and that I’d have to go through the app. There’s no option on the app to cancel your order. I’ve since opened a ticket online and have not heard back from anybody or gotten a refund. There’s a 1-800 number the store employees told me to call but I’ve held for 20-30 minutes and never get to talk to a person. What a terrible experience.

Make drive thru an option. Went to KFC today. Ordered on the app. Went to the drive thru and told them I have a mobile order. I was informed that it was company policy that I had to go inside to pick up my food. I love restaurant apps specifically because they let me get through the drive thru quicker. Lol Lots of us were waiting for 10 minutes or more inside. I closed my account and deleted the app. I'm in pajamas, sir. I am never prepared to get out of my car. That's why I go to the drive thru.

Crashes and adds 20 minutes. This is for the consumers and the developer. I don’t usually write reviews but this app deserves zero stars. It sometimes crashes when adding items to bag and other times when checking out. This app will take your money and reschedule your pickup after you pay. If you add a third item the app changes your pickup time 20 minutes after the time you scheduled your order pickup. This 20 minutes occurs when adding a third item to bag. It can even be an order of fries. The 20 minutes is added no matter how far in advance you schedule your pickup. I placed an order at 2 p.m. to be scheduled for pickup at 5 p.m. The app changed my pickup time to 5:20 AFTER I paid for my order. If a three hour heads up isn’t enough of a heads up for a fast food order please tell me how much in advance I need to place it. I couldn’t cancel the order in the app either.

Needs improvement. Employees need more knowledge.. I had to say that my experience was definitely bad from downloading the app to picking up my order. I placed an order, it showed estimated pick up time, I gave another extra 10 minutes and went to pick up. Order was not ready in the tray. After a while, they handed me the order, I tried to look for my name but employee just gave it like she knew its mine. I stepped back, checked it and it was someone else’s order. I gave it back and waited. In the app, the ETA kept moving further. And later they got my order but were about to hand it over to a different customer, I had to step in and get mine. The interesting part with the app is, it still kept moving my order estimated time pick up further and further even next day like my order hasn’t been picked up yet. So I decided to delete the app because it’s better to just go in person and order.

I am a s t o u n d e d! Flabbergasted, really.. Since when has KFC had an app?! I feel the need to hop in my cream/tan (it's like the color of a perfectly toasted marshmallow) jeep and get a chicken sandwich and some coleslaw. The app is so clean and so... so... desirable! Could it have a kids menu? Yes. Could it give me the option to remove ice from my drink? Yes. Could the developer make it a little more personalized? Like a 'good morning, I hope you get that promotion today' (bc I know the internet knows all my info anyways 🙄).. yes But overall, I give the app 5 stars in general. But for the sake of specificity, I give it 4.765 stars. You all should be proud of yourselves, mucho props (it was about time) and my 2021 has definitely gotten better from the discovery of this app and all that is has to offer It's even better than Barack Obama eating pineapple on his pizza... I said what I said 🤷🏻‍♀️

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Not ready to have an app. Did an order thru the app and the store messed up the whole order. The store couldn’t do anything so I had to spend 20 minutes on hold and then 20 minutes on the phone with customer support to get my money back. They didn’t even have any of my info from my order. The customer support ppl don’t hang into from the app. Terrible customer experience. Don’t build an app if I can’t give feedback for my order and get my money back thru the app when needed.

Worst food app ever. I exclusively do mobile ordering, I love ordering online and checking the deals. This is the worst fast food up I have used. it’s never worked for me, it is incredibly glitchy. There have been multiple times that I’ve just exited out of the whole app and went somewhere else because of how frustrating it is to wait for glitches and loading to sort out.

Major Company. How can a company like PepsiCo allow such a bad app and then location issues when you get there? Come on, PepsiCo, I switched to Pepsi when the other company when woke (Woke-a-Cola). This may not be a priority but it should at least be given some attention!

Tried ordering 5 times two different days with two cards at two different locations never worked. All I wanted was Mac and cheese bowl that had to order through this app. I tried everything I could to order it but kept messing up so wasted my time and my wife time trying to order. Made us both mad and ended up getting something else two days in a row so thanks for making me excited to just be disappointed

Works fine, but no rewards incentives to use it. The app is trouble-free, but I really can’t see the advantage of using it because unlike every other fast food app, KFC doesn’t issue rewards points. There’s no accumulating incentives for using the app, whereas competitors like Popeyes give you points each time you use theirs, so I tend to go there instead and enjoy the free food and drinks I earn from them instead of KFC.

$4 off. Your website shows 4$ off today if we install the app and order, but unfortunately I am not able to see any option to add that $ while I in am checking out.

KFC doesn’t understand mobile. First, the app is fine. It’s a little clunky, but manageable. KFC managed to remove all of the convenience from a mobile app. The problem is that unlike every other fast food place, when you order via the app, you can’t pick it up in the drive through. You either have to park and call a phone number for it to be brought out to you, or you have to park and go inside to get it.

So easy to navigate. I have doordash plus, but when it comes to order kfc I’d prefer kfc app, even I have to pay delivery fee, this is how much I love this app. It’s so clean and easy to navigate. You can schedule order for delivery too.

Horrible customer service and even worse food!. If I could give this zero stars I would! I had items missing from my order so I tried many times to do the chat and while I’m actively typing to the agent, after several times being told no agent was available, they continued to disconnect saying they weren’t hearing from me! I have screen shots of me sending messages and they refuse to help.! Not to mention the food was disgusting. Never again!

Waste of time, outdated. There’s a kfc right down my road but instead it tells me I can only go to the one 11 miles away?? If you can only use this at certain locations it shouldn’t be an app. This is not a problem at any other fast food chain that offers a mobile app. Not to mention why can’t I scan for points? I download all the food apps just to scan for points when I occasionally get food there. Clearly the kfc app is just as outdated as their stores.

App is awful. The app doesn’t communicate to the store properly so when you get to the location you have a confused worker who now is dealing with an annoyed customer. Pointless to use the app in general at that point. It also makes up a time the order will be done and it’s always inaccurate. Just go somewhere else this place hasn’t figured out customer service at all.

Unfriendly for users. I had an error with my order, which was not the fault of the app but whenever I try to reach out through the app to customer service, it was difficult to get a hold of a live agent. In the chat box, I was unable to respond to the agent because the space where I was meant to type did not reappear. The agent assumed that I was ignoring them and closed the chat without me being able to speak with them.

App is as Bad as Service is. Last worst most miserable experience I will ever have with your company. Ordered with app after online wouldn’t work. Couldn’t order delivery, even with delivery as an option. Ordered fill up box, dessert, 2 drink buckets. Went to pick up, did not give sauces, no cake, and no drink buckets. Would not refund order. Will be giving bad reviews across the board and deleting app and info. This is not the first time, it IS THE LAST TIME.

Bad Experience- almost each time. The app consistently gives me a bad arrival time as it does not know what needs to be cooked... 2 times in a row I've been delayed over 7minutes past my order ready time... I don't blame the KFC employees... this system is poorly designed... the app has no rewards either so it's not like we get anything for using it.

This app is so screwed up. This app is a mess. It took forever to get the payment part to come up so I could populate it; then the “place order” bar never became active. Get it right, or take it down, guys! This is a simple app and the difficulties with it are frustrating in the extreme. Now I have to watch my payment card to ensure I wasn’t charged despite never being able to click that place order bar.

Doesn’t take coupons. KFC is certainly tasty but it also is expensive so I usually use a coupon for a bit if savings. I liked the idea of being able to order ahead, however I discovered this app does have a provision to enter a coupon so everything purchased through the app is full price. They should add coupons to the app so same price is available for online as for walk-in.

App order submission. When you order thru the app, there is no communication on your order when the store has issues. I ordered thru the app in advance specifically to avoid a line. However when I arrived the store lobby was closed due to staffing issues. I had to wait thru the drive thru line, then only to find out they were out of extra crispy chicken and could not satisfy my order. My option was to take original recipe, or go thru the app to try and get a refund… after already waiting thru the line. I understand running out of product. I understand being short staffed. Turn off the online order option thru the store to alleviate issues like this. I would not be as upset had I just arrived at the store and experienced these issues. I am upset because the app offers a service it cannot in good faith fulfill.

Terrible. We ordered hours ahead with the app but when we got the food home we realized we were given only half the order. A simple solution would be to call the restaurant, report the error and then go back and pick up the food we paid for. Nope, was told I’d need to get a refund through the app and reorder- even though they could see a mistake was made. It took almost an hour to handle the refund process through the app- which I won’t get for 3-7 business days. We didn’t bother reordering.

mobile orders are not really looked at. The employee said that the mobile orders are last priority (next to in-person and drive thru), so they didn’t get to our online order until 40 minutes after the estimated pick up time (after I went up to ask about the order). Maybe the employee was new and their mobile orders are typically stellar, I’m not sure. Don’t waste time on the app, they’ll get your order done quicker in person or in the drive thru.

Horrible business practices. After I did not receive the food I ordered, I was on hold with their customer service for half an hour. They hung up on me, then sent me an email rudely telling me what *I* had done wrong. I called back, and spent an hour on hold, only to have my refund refused because it was beyond the time period in which one is allowed. They put time constraints on refunds, but keep you on hold for hours.

Inconvenient app. Cons: I don’t understand the convince factor of this app since I CAN’T go to the drive through to pickup my order. Instead , I have to get off my vehicle (even when there is no line, and while it’s raining). it’s much easier to just go to the drive-through put your order in and pick it up in the drive-through. As if they don’t want us to use the app. Pros: Good tasting chicken and smooth operating app

Horrible. The app does not notify you when a menu item is out of stock and yet it still charges you. I placed an order and the restaurant told me that they did not have any pot pies, but there was no way for me to cancel the order to avoid being charged for out-of-stock items! So I was still charged for the order even though the restaurant didn’t have all of the items I wanted. And I couldn’t cancel! Fix your app KFC!

Unusable. The app does not allow me to select any nearby restaurant locations for pick up, and in fact only shows two restaurants in all of Michigan; neither of which are close enough. If I attempt to place an order for delivery, it says delivery is not available for my location, even though I live in a subdivision of one of the largest cities in my state. The app is completely useless, unfortunately.

Questionable business ethics. The app will allow you to order from a store that is closed. Then charge you and force you to speak with multiple agents in order to refund the order for a product they did not provide. There is listed to be an option to cancel an order that isn’t made yet but this is false. Over an hour of my time on the phone waiting to have you return my funds without even an apology.

Missing drink options. The app is great, except that it does not have all available drink options or an “open text” field. Every time I order, I have to change my wife’s drink when I arrive to pick up our food. She likes Cherry Pepsi, which they have, but it isn’t listed as an option on the mobile order

Useless app, false promises. Downloaded this because of an advertisement for “free delivery” when ordering via the app. When I try to use this garbage it just sends me to DoorDash (complete with their usual delivery fee). What is the point of an app that does nothing except send you to another app? Why not just say “use DoorDash” instead? This is a COMPLETELY useless app designed to steal your data while offering literally nothing. Save yourself the annoyance and skip this one.

Doesn't work. I tried ordering both online and on the app and every time it asks for location, the location I am ordering from never registers in the cart section. When I select my order from the menu itself, hit the button that says pick a store to see prices; whether or not I select order now or order later, the screen I just says please wait and then doesn't do anything. 🙃

DO NOT USE. App will allow you to order even when store has no chicken! Then after you have paid, they will tell you that you can request a refund from some website through the app. Did not work, nor did number they provided. Straight profit when you take customer money and delivery no product. Also known as theft. Should have not allowed ordering if you had no chicken.

Dinner option.. It’s sad how this is the way I have to look for ways to order my Dinner at kfc. They don’t know what that means at the restaurants. They always want to sell you a combo with a drink. I don’t need the drink. At all. So frustrating. The app lets you see options they don’t even know about at the location.

Need to be able to customize chicken pieces. I like being able to order ahead and save time but I can’t customize which chicken pieces go in the bucket. My wife doesn’t like the wings and prefers to switch them out for breast pieces. Since we can’t request that we have to go to the store and order and wait.

App is fine, local KFC not cooperative. The app works pretty well. I placed order, pulled into one of several designated curbside spots, followed all instructions. I could’ve sat there till midnight, and they would never have brought out my food. Apparently they don’t check their alerts! Employees weren’t busy at all. Why have designated curbside parking spots if you have to go inside????

App loading problems, bag not being filled. I don’t know why, but whenever I try to order nowadays, the food doesn’t appear in the bag (it keeps saying “please wait” but I’ve waited several minutes); I’ve reloaded the app multiple times and even logged out and back in and it didn’t fix the situation. I’ve told the workers there about it and they said it was probably because of wifi and other orders; I had full bars and 5g and there was barely anyone ordering.

Lame. Not only did it not save my future pick up time for a later time, told me after submitting would be ready in 3-5 minutes, we live 20 away. Called KFC and they wouldn’t remake or hold, just tossed it on the warmer table. Also - if I use the app, I cannot pick up in the drive thru, you have to go in which I find ridiculous. Everything is paid for, one of the quickest orders and your gonna make me park and walk in for you to just hand me a bag?!? Deleted app, just stupid.

BEWARE. This app will allow you to order items that are not sold at the location. I ordered wings on the app and drove 15 minutes to pick them up. The drive thru informed me they do not carry wings at their location and I will have to refund with whatever service I ordered them on. This app does not have a button for cancellation or order issues, the only way to contact them is through “feedback” on there website which is typically used to review your experience. Please fix these problems. Big waste of time.

Dissatisfied customer. I ordered two chicken meals and they didn’t give me what I ordered and paid for I told them they didn’t give me what I ordered and I was told that there was no more chicken cooked that what they had was for Mobile app orders I ordered chicken legs but they gave me wings instead and was told that what I would have to eat instead of what I ordered and they would not give me back my money I will not order from KFC ever again very unhappy customer

Lie app that likes to hang. The biggest thing is they use the app to lie to you and claim food is ready so they can get you to come sit in their store and listen to repeat sales pitches to add things to your order. The online menu is seriously lacking standard items let alone any specialty items. And the app is highly buggy requiring constant restarting to complete an order, often 3 or more times to get in one order.

Doesn’t work. You lost business.. App made me update. And as apps stupidly and annoying do, made me sign-in again, even though I had previously chosen “remember me”. So tried to order as “guest”. Wouldn’t let me. Ok fine. Requested password reset. Link sent to my email (not spam folder). Link does not work. I’m going to the grocery store. Y’all f’ed up and lost business. And won’t be trying to mess with this app or your restaurant anytime soon.

Not the full menu??. How do you finally build an app after being a decade late and manage to not even add your entire menu to it? Like just the main thing to point out, you don’t have popcorn tenders/chicken in your app menu. I have not been able to even order through the app yet because there are missing menu items or things are only bundled in a specific way on the app and you can choose what you’d like. Seriously your parent company is PepsiCo, you have the money to do better…

Bad first experience. Well let’s see, had to try to place the order four times using two different credit cards before it finally went through and when I got to the store and picked up the order, my two piece chicken was one piece of chicken short. Not a good first experience. Plus, there are absolutely no rewards or offers or deals of any type. Might as well just order in person at the store. This is a bottom of the barrel experience as far as a restaurant app goes.

Not impressed…. Placed my first order, it gave me my pickup time. I arrived after the pickup time and they were just then cooking the chicken. They said they had just received the order, 30 minutes after I ordered it…not impressed that it takes that long for them to get the order when the app tells me it’s ready for pickup and it’s not.

Charged card but no food. Used app. Charged the card. After long wait when I got to the speaker they only had part of the order. Didn’t have time to call people that I was picking up for to see what else. Tried to call customer service to refund card only to not get anyone on the line ( big surprise). Will never use app again. Cash only from now on in case they fail to deliver.

Doesn’t auto update location.. Ended up placing an order to “my nearest kfc” using the app, placed the order at a KFC that I was at 4 hours away previously. Impossible to get a refund, spent an hour trying to get a refund for a singular sandwich, still on hold as of writing this review. Honestly, forget the app. They don’t even offer pick up at the drive thru. Literally defeats the convenience part of ordering food on the app for a “quick pick up”.

Hard to make selections.. App is very hard to use to order. Some of the selections don’t work. Tried ordering a chicken sandwich. Said there were 2 to choose from. Couldn’t choose. Just had to add to the bag and hope we got what we wanted. This happened on all choices. Was unable to see the the size of cole slaw. It was easier to wait in a long line and order at the drive thru.

Out of food, durham nc roxboro road. Still no refund since 3/8/21; sent in my order number and nothing. Beware!!!! I ordered via this app, got to the store and discovered they were out of both items. No one watched out to me until I got there. Tried to cancel so I could get a refund. No cancellation choice. Had to call the customer service #, was told credit may take 2-3 days depending upon my bank; a week has gone by and still no refund. Please do not use this app. You will never get your money back.

AWFUL and full of bugs. I can’t even manage to place an order through this app. It’s very slow and when I manage to put what I want in my cart, suddenly all of my items disappear. This has happened three times in the span of 20 minutes. Their website is super buggy as well so I was hoping their app would be better, but I’m running into the exact same problems with the app. Not worth using. Don’t waste your time. Just order at the store.

I’m hoping I’m just dumb. KFC How are you not gonna have a deals tab on your app? The $5 deal is nowhere to be found on the app, none of the cheaper meals are listed. We’re getting the app and selling our data souls for some points and a free chicken leg every 6 months once we accumulate enough points to earn it. Let us get the cheap meals too. Please tell me I’m dumb and missed it

Turn off notifications. The app works fine but sends you tons of spam and ads that provide zero value. I don’t want your trash ads. If you’re not sending anything of value keep it to yourself. People are here to see promotions not to be reminded of chicken night. Fire your marketing team. Turning off notifications.

Disappointed. The last two times I’ve come to KFC my order has not been right. I’m paying for dark meat but they always stick white meat and then today again I didn’t get my dark meat. I got white meat, head or two sides of fries to feed my family, and instead of the fries, they gave me two sides of coleslaw that I did not order. I do not think I will be coming back to this KFC again.

Decent app. This app does everything I need it to for my chicken cravings. I’ve only had a few issues here and there, but nothing I couldn’t figure out and work through.

I love Apps. All of these apps make life so much easier for others to pick up your lunch. However there needs to be updates. Please add more options, all you have is none and regular……where is the add button? Thanks