Moleskine Notes App Reviews

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Awful app and awful help. This app has not completed a single download from the pen since Oct 2022. It just goes into a loop and never finishes. Currently the pen and app are junk. And no attempt to get service or assistance leads to any useful responses. There is NO live help. And no customer service. Just automated emails that tell you to read the help notes. Total waste of $$.

Crashes all the time / doesn’t download pages. This thing doesn’t work

It’s not reliable. I have been trying to get data backed up for months and nobody can help. So frustrated with this very expensive pen that only acts like a pen.

Disappointment---App won't sync!. The app is stuck in transferring mode. I've uninstalled and reinstalled. It just will not upload the information from my pen to the notebook. Disappointed that I paid $280 for a pen with so many issues. Update: Now the pen has extra strokes making the handwriting eligible. Customer service is difficult to reach. Even more disappointed. DO NOT BUY! It's not worth it.

Incorrect dates. Since the new year all my notes have been dated back to 1969??? With no option to fix it!

Fine idea, poor execution. For years the Moleskine brand has been well regarded for its elegant, practical design and quality builds. When you see a Moleskine notebook you think serious, quality, and beauty. You think modern and timeless. That’s what makes the Notes App such a disappointment. I’ve been using the Moleskine Smart Writing System (pen & notebooks) regularly for work and school for three years. While the pen and notebooks are in keeping with Moleskine’s reputation, the App fails to do even the basic functions (like upload pages) consistently. The more advanced features, like transcribing handwritten notes to text rarely work at all and with some updates you can’t even access them. Perhaps this is an example of what happens when a traditional company tries to do technology but I want to believe Moleskine can do better.

Export doesn’t work. Fails to export notes which is 50%+ worth of the product’s purpose. I have an iPhone 14 Pro updated with most recent version of app and iOS.

Calendar Pairing Not Working. Received this as a Christmas gift from my wife. I was extremely excited as I love the Smartplanner’s layout. The app does not allow me to connect to ANY calendar! I sent two emails to customer service and received no reply. Waste of money.

Disappointing app for impressive technology. The smart writing set is a very impressive technology system, but it all depends on the app, which doesn’t seem to be working right. I thought the main point of the 2.0 version was to sync across devices, but nothing is syncing—I have two in complete notebooks on my two devices. This defeats the whole purpose of the technology itself. I’m not able to log in via Google either, and the option to sync over Evernote (another reason I was interested) doesn’t even show up. App also crashed on me the first day, forcing me to uninstall and reinstall, and in the process lose everything I had written. This app needs to be fixed, or the whole system is worthless.

Not bad. So far, it does what it’s supposed to do, however, part of the reason I opted for the Smart writing set is aesthetics. I just much prefer the look and feel of real ink on paper. Unfortunately, the stroke rendering resolution is too low to look good. Given that everything seems to be available in vector format, it would be great if users got an option for choosing the rendering quality both for display in the app and when exporting as image/PDF. This would be ideal for people who care about this kind of thing, and are OK with larger file sizes as a result. Also, I’d like to see an option for line smoothing similar to what other Apple Pencil based Apps do (this would likely also reduce the file size for the vector graphic)

Love the concept but…. I love having a hard- and soft-copy of notes. I wanted to try the different modes of the device and found the following on the first day of trying it. 1) Live streaming to the app works fine. Most strokes were appropriately captured if you hold the pen properly. 2) Off-line capture only grabbed about a page’s worth of strokes before it quit capturing. I don’t know if the pen quit capturing or if the transfer of data failed when the app re-connected. This is obviously a problem if you depend on a soft-copy. 3) The best way to make sure it reconnects properly for a new session (meaning any time you turn the pen back on) is to force close the app, turn the pen on, then re-open the app. This is obviously a problem if you want to capture quick notes or fleeting ideas. 4) The app crashes without any notice as to why. Are error logs captured anywhere? 5) I have a feeling the app content is not being saved in iCloud, which should be the default. If I lose the data because my iOS device dies or it is stolen, I’m out of luck.

Does not work with iOS 16. App used to work great, but is not compatible with iOS 16 - app crashes immediately upon opening. Emailed Moleskine support several times without a response.

EXTREMELY disappointing.. I LOVE this pen and what it can do but the app is embarrassingly bad and there is absolutely no documentation anywhere on how to maximize its function. What a great tool if they would only hire professional app developers. Update. I still love it But: New pen and new software same old problems.

Instruction manual missing info. When I first got this pen, turning it on was a mission. Then the app is not updating with the pen. I have tried reaching out to customer support and they take forever to answer back.

Outstanding Application and Pen. Great bridge between written notes and digitization.

Game changer. This is great! Hoping someday it’s the new norm and the price for the whole system comes down. I’m eagerly awaiting a desktop application for Mac!

Pages do not sync across multiple devices!. Even when logged in to same account on both devices, writing with the app on iPhone doesn't update the notebook on iPad, and vice versa. Would expect this feature to work and be straightforward-- the way other apps like Notability function.

Awful experience. Don’t expect to connect to two devices

Crashing. Was cool when it worked. App crashes every time I open it the past 3 days. Even uninstalled and reinstalled.

This App is Horrible. I just bought the moleskin smart writing system and this app is terrible. It lacks features that the old moleskin notes app had, such as the ability to export to OneNote. It somehow jumbled my only notebook so now the notes are split into 2 different notebooks and there is no way to copy notes from one notebook to the other. I don’t have an iPad - only an iPhone - so maybe the iPad version is better, but it would be nice to be able to have the same features as the iPad version AND the same features from the previous version. Until they get this right, I’m sticking to the old moleskin version because I can at least export to OneNote. Plus, only the Moleskin v1 app is available on the Windows Store.

DO NOT BUY. App crashes as soon as you connect a pen to it. Effectively making the pen and notebook like any other. Read the other poor reviews. From the blanket statements “please contact us, we’d love to help you!” Even on the review ripping their customer service apart. This company is clearly pumping out junk products and scooping in profits. Stay away from this company!

Something Went wrong. All my notes disappeared and the app is not working in my iPhone It closes immediately that I try to open it

Technology doesn’t work, but that’s the positive side of the experience. I bought a smart pen 11 days ago. It’s not working (only transcribes part of the text, misses some entire pages, …). I signaled the issue right away and was told their tech support would be in touch. I have not yet heard from their tech support. 11 days. I’ve asked daily for help during that time, still have not heard from them. Their customer service person in Twitter is very nice, but that’s all. Moleskine has marketed a product that doesn’t work and that they don’t support and they stop returning your calls when you ask for a refund. I’m going to start using them as the antithesis of good customer service. Anyway, if you know of a good alternative, I'm listening.

Disappointing, unusable. I am a big fan of Moleskine products having used their notebooks and pens for many years. Having tried using the Apple Pencil and various notes apps I decided to switch back to good old pen & paper for note taking during business meetings. Whilst the original V1 app was lacking in the UI/UX I generally found that it worked without incident. Unfortunately the same cannot be said of this version. Synchronizing with the Eclipse pen is inconsistent but worse still is the impossibility of opening and reading any note/ page that did manage to sync to my iPhone. In my experience as soon as I attempt to view any page on my phone the app crashes. I would not recommend this app or writing systems until it drastically improves.

Pen not transferring and app freezing. I’ve had a whole week of problems with my pen not transferring. Have reached out about the problem and I get the same automatic email to do x,y and z. If they actually took the time to read my email, they’d realize that I had already sent me what they were asking for. I haven’t been able to use my pen. And o truly hope whatever is going on gets fixed. It’s a pretty awesome system. This just makes it sucky

Terrible app. I never write reviews but don’t use this app or the Smart Pen products. They do not work. Trust the poor reviews. Beware: Moleskin says they have a 14 day return policy but they don’t. I learned they won’t honor it if you unwrap and test drive you their product. Of course, this stated no where on the website. I cannot get a refund for a defective product. Bad customer service.

Wish There Was A 1/2 Star Option. Why on earth would you make your customers transfer to a new app when it’s still in the development stage?! It makes absolutely no sense! The transfer and backup process was confusing and not very user friendly. Once I figured out how to backup my notebooks, there were still missing pages. Also, whenever I clicked on a notebook page to view, it took a few seconds to load each and every single page. How time consuming! As a customer who has spent a decent amount of money on these products specially for the digital transfer from notebook to device, I’d expect more out of this app. The previous app was working just fine. I wish there was more time spent making Notes 2.0 version useable before kicking us out of the working app. Device - iPhone 12 Pro iOS Version - 14.8.1 Pen+ Model - Pen+ Elipse

Adding new notebooks not working. I’ve reached out to Moleskine support with no reply. I uninstalled the app and reinstalled and now the app doesn’t work at all.

TERRIBLE DEV TEAM. I know for a fact Moleskine has a better dev team. Look at their other apps! I have no idea why this is such a MESS of an app. The transfer from the old app was a true mess. And moleskine knew that, they were just lazy. After a day of using it it just crashes seconds after opening. What a giant mess. Also when the pen is downloading (which we all know takes wayyyyy too long) the app is totally unusable. Why isn’t their a background download??? I shouldn’t even have to open the app. Also when will integration with the calendar and reminders apps happen??? That would be amazing for the journal users. I would love to be able to check off some boxes on my notebook and have them update in the app. Why is moleskine sooooo behind with this?? They have advertised the entire smart system as complete product but it has been in dev since day one. This is insane.

app not working with iOS 16. App crashes upon opening with iOS 16 update

I still can’t use this app on my iPad Pro.. Why hasn’t this app evolved into one that doesn’t require the use of a stylus? Most folks with an iPad have the Apple Pencil. Kind of annoying. Also, Flow app pages should be able to be exported to notes app notebooks. I’m making all these flow pages and there’s really no good way to organize the pages with any of the current notebook apps you offer for iPad.

Nice idea if it worked. The app and pen seldomly work. It gets stuck while transferring to the app. It’s not much more than an expensive pen. Not ready for prime.

OCR works well, app a bit poorly designed. The OCR works well, but cannot be saved as a master document file, so that it could be easy to edit - and the transcriptions have to be selected, copied and pasted on a phone into a file - it seems like it be much easier to edit on a laptop, but there doesn’t seem to be a way to do that. Also, it would be helpful if a date and time were available for when something was written - it would make documenting contemporaneous written records much easier.

No support. There is no discernible way to add a new smart notebook. The “smart” pen jumbled two notebooks on the app and refuses to recognize a 3rd or 4th smart notebook (large dotted). Please help if you read these reviews as there is no support for this in Moleskine’s support and FAQ pages. All of the support topics seem to address the old version of this app.

Had high hopes.. Even purchased two custom notebooks. 1 Zero product support 2 No real instructions on how to maximize value of system 3 Apparently no Evernote integration, despite thousands of references online (including screenshots) asserting that it exists. 4 etc… Thinking perhaps Evernote integration is enabled by setting up a Moleskine Smart online account, went to sign up but was absolutely astounded to see that I would have to agree to basically give up all (and I mean *all*!), rights to privacy, just to set up the account. In this day and age, that is the single most tone-deaf and absurd thing I’ve seen in a long time. Pure idiocy. I will go no further in expanding my adoption of this platform. Again, pure idiocy. Every one of these things have to be agreed-to to create an account where “more features are available”: -I declare to have entirely read the privacy notice provided by Moleskine S.r.I. and: -I hereby give my consent to receive promotional messages relating to Moleskine's products and services -I hereby give my consent to allow Moleskine to carry out profiling activities -I hereby give my consent to process my geolocalization data on order to improve my experience with the App -I hereby give my consent to process my data contained in contents and files stored on my device and disclosed All I can say is…. Backpfeifengesicht!! Seriously! Idiots.

Calendar update does not work. I use moleskin calendar book. I used to be able to write in the book with my smart pen and it would show up in my iPhone calendar. For some reason since last app update it does not upload to my calendar any more. PLEASE FIX IT

Responsive developer, Great product. I purchased a competitor’s product last summer. I had an issue and contacted support, and no response to multiple inquiries over a couple of weeks time. I decided to purchase the Moleskine Smart system as a smart notebook is helpful in my work, and it lives up to its promise. I did have a minor issue which I’ve reported to their support, and got a timely and helpful response. I wish I bought this system in the first place.

Disappointed. I’m incredibly disappointed with this app. This 2.0 version is really glitchy. I can’t sync in my notebook from google drive and pass the stuff from version 1. The old app was getting annoying with its pop up message that I need to move to the new version. However, the 2.0 version is useless. It crashes all the time. I can’t even get to the point of syncing with google drive. I have an iPhone in the latest system, and this doesn’t work. I would not recommend getting this notebook. Stick with the analogue version, since this digital option has too many issues they need to work on.

Life changing.. I love my Pen + Ellipse. I can concentrate on my conversations and meeting pitches, make notes and stay focused on the outcomes knowing that I will have all the background details that I need. I also draw and scribble when I’m thinking and I can capture my thoughts in visuals as I go. Perfect.

Consistently unreliable and impressively bad. Pretty sure Moleskin is just trolling us at this point. Coin toss odds if your notes will synch from the pen to the app. Half the time the upload completes without transferring any data to the app and its lost forever because the pen clears its memory after every synch. The moleskin smart note system functions just fine as a regular pen and paper notebook but isn’t reliable enough to count on it for much else. Its like the wish version of a Rocketbook. Hard to imagine Moleskin can make a product this bad on accident. The amount of thought that had to go into designing all of the cleverly malicious failure points, of which there are dozens, is truly impressive.

New Moleskine notes app. While the original app wasn’t perfect, the newer version is much less user friendly to navigate the notebook on your phone. So many steps to get to January. You used to open the notebook and it opened to the last page you had edited. Also, the pages don’t just flip through anymore, each page has to load before you can swipe to the next. Also, it would be nice when you load a new notebook, that all pages automatically load instead of having to put a little line on each page. When you're out and you need to add a date via your phone but you haven’t yet added that page it’s inconvenient. And the new version no longer allows the pen to download in the background. I also have always had trouble loading a new notebook and customer support has been terrible. I call and explain. They want a video emailed of the problem. I send the video showing how the pen works with the old notebook but not the new one and never get any response after repeated emails. Then eventually I guess they flip a switch and I can use the next year’s notebook. This has happened two years in a row. If a notebook can’t be loaded Until a month before the new year, just say so! And the transfer from the old app to the new one was a joke. Never worked.

If you don’t have the smart pen don’t bother. Would love to try the app but I don’t have their Moleskine Smart Pen so it’s completely useless.

crashes often and few good options. great for digitizing notes but the app is underdeveloped. it crashes too often, and export options are limited. backup often.

2023 planner and journal.. The customer service is horrible, i emailed several times with detail description of my issues and sent a video recording as well. They respond with irrelevant answers that do not address my problems. Im constantly losing everything on the all despite the back up. They also take from weeks to a month to respond. I have a 2023 planner which i can’t use to its full potential bc i lose everything on the app. Their response is that they fixed the bugs but thats a lie. Ive lost both journal and planner entries.

Seriously?. This app has potential. However, currently some of the most basic features do not work whatsoever. For example, I forgot my password for my moleskine account, and the password reset feature DOES NOT WORK. I tried multiple times over the course of weeks — never received an email to reset the password. Even worse, I sent a message to Moleskine about this issue and received an auto-reply saying they would get back to me within 2 business days… that was over 3 weeks ago. Very cool, to not respond at all. Sure gives me confidence in my new smart pen…. NOT. If I don’t get a response I will return the pen. Ridiculous.

Horrible - Update - Can No Longer Login WdF. March ‘22 Update —————————— Very shady developer practices here. Where are all the poor reviews. Only 3 as of my writing? Anyway - app is totally junk now. Cannot login: Notes_2_0.LocalServicesError error1. J U N K waste. Still working on a legal dispute with this junk technology. Love the stationery though - which is not reflective of this 3rd party junkified tech. Neo works fine everywhere else. The app does. It stay logged in to Moleskine Account. Syncing across devices result on conflicts. Decided to just sync with my iOS and ever since then, I have to reconcile EVERY single notebook (I have one) and every page when I sync. Worst $300 spent. The store won’t even talk to me and support ignores me. Oh, and my set was missing a charger cable so I am on my last legs before this becomes a cheap pen with a cheap refill and some really expense books. I am disputing the purchase. I hate this thing. I spend more time fiddling to make it work rather than creating. So frustrating.

A lot of bugs. There are quite a few bugs the dev team should work on, including syncing issues with the Pen+, drawings that randomly appear and cannot be erased, and strange issues where the previews or workspaces in the notebook look small or contorted when they render in the digital notebook. I’ve had to delete entire pages because I can’t get erase a random line that appears, and therefor cannot be translated. I hope the team works on identifying and fixing these bugs because it could otherwise be a great app. But so far it’s been a below average user experience (which I wouldn’t expect from a $300 pen).

The app does not sink with the calendar as it states. I have tried to make the app sink but no luck. At thee two stores I went in Paris where I purchased my smart planner, none of the managers knew how to help me. I have emailed twice and I have not received a response. What should I do?

A great pen for artists using a notebook. I really love this pen so far! I’m really excited to see where I go with it. The only thing I will say that’s frustrating is the app will sometimes crash. Hopefully this gets fixed because this pen is really great!

Pending the 5th star. The app is good. I really want to be able to switch between locking and unlocking notebooks of the same type more easily. Right now I have to press 5 buttons to unlock a notebook. I would like to only press 1 button to open or close a notebook. If that could happen, please! And thank you

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New app. It’s slowly getting better. Ok with note books but still hit and miss with the planner. You will need to keep the original app until the new one is sorted. At least now the planner when it does rarely work, goes to the correct page. I live in Australia, why can’t I buy the planner from you? I’m continually told “we don’t post to Australia”. Who do you post to?

Nothing like what I saw on the Moleskine YouTube clip!. The app looks old fashioned and is not intuitive. Very underwhelming

Still a buggy app. Still doesn’t talk to Google drive to migrate notebooks from the old Notes+. The smart pen system is great and I’ve been using it for a few years. The app is not.

Update broke logging into Moleskin account. This version broke logging into the Moleskin account completely (previously re-login was nearly required daily). Still not fixed is the backup (there is no indication if / when the app is backing up). This update fixed nothing (for me).

Trying to sign in to Google Drive to migrate notebooks causes app to crash. I was looking forward to using the new version of notes, but got stuck in the migration process. On both my iPhone and iPad, the attempt to sign in to Google Drive causes the app to crash. I have tried restarting the devices and uninstalling and reinstalling the app, but the problem persists, so I am assuming it is a bug that needs to be looked at by the developers. Apart from that, I was able to pair my Pen and everything else works fine.

App notebook shows scratchy/terrible writing. When I’m using your notebook why does my writing look scratchy on the app? Lines are uneven, and the words are clear Can you assist?

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Somewhat Useful. If you want to take notes using pen and paper, it works okay. Once I transfer my notes to the app, I create a PDF and open it in NoteShelf or GoodNotes 5. The MoleSkine app isn’t friendly nor very useful compared to a full blown note-taking app like NoteShelf or Notability. It doesn’t sync with iCloud and often hangs when doing a backup and restore using Google. Maybe MoleSkine should consider partnering with one of these note-taking apps? A winning combination.

Great product, but terrible app. I love the product, but the app is inconsistent and not intuative. Tx speed is slow

My good pen. I bought this product three days ago and it is really interesting I am doing my sketches and some of my notes in this book but since I’m not using English handwriting the ability office scanning English texts is not useful for me but using different pen colors and different pen thicknesses is very interesting for sketching and doing detail design.

Unable to migrate. This app says no local bkps data found which isn’t true as well as it does not show anything on my google drive :(((((

Slow to upload. The pages don’t load fast enough and I haven’t been able to capture my notebook data the way it was intended

Disappointing. I have Moleskin Flow, Timepage and Actions on my iPad, and have just downloaded Moleskin Notes. First of all it requires Google or Microsoft account, and does not allow me to use my Apple iCloud user. Second of all, it does not have any instructions on how to create a notebook. It’s completely useless. Don’t download it.

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Whole Paragraphs Missing. I bought the smart pen and journal a few days ago. It is a really cool concept and would be really useful for me but it is completely useless because large chunks of my notes are completely missing when I download the pen to the app. It sort of defeats the purpose if you aren’t capturing 100% of the notes. Wish I wouldn’t have spent the money on this to be honest.

App Crashes When Opening. Please fix the issue of the app crashing and closing as soon as you open it as it is trying to transfer data from the pen. Based on the comments and my experience, it is a common bug or error. Ridiculous…

Moleskine Smart, really?. I have worked with this for a month now. I really want this to work. I am afraid it is still buggy. Support is really bad and useful documentation is nonexistent. Character regnition is poor. I am considering returning it to Amazon.

So much better. This app was off to a rocky start but the new version works so much better. I love the text editing and export

Do not switch. Update: Still 1 star. Wish it was 0. It allows you to sign into google now but doesn’t migrate notes over. I also bought the day planner. This is worthless. Ex I write meeting for 1/5/21. It shows up on 12/30/20. Still cannot synch with Evernote. Going back to Livescribe. Notes 1 worked great and automatically synced with Evernote. I switch to 2.0 and it only lets you transfer notes 1 to Notes 2 using google drive (however, I get an error message from google saying it doesn’t trust the app) Additionally, evernote is not even an option to store written notes only Microsoft OneDrive and Google Drive are options. I think I’m going back to the other digital pen.

Buggy and syncs incorrectly. I am sad that this works so poorly, because I was really excited about it. The app crashes pretty regularly and I can’t really figure out why. It will also freeze while it’s attempting to sync the notes off the pen. I bought the 2021 smart planner and the pages are off - whichever page I write on in the app shows up two pages prior in the app, which is a pretty critical issue for a planner. I can’t sync it to my calendar, because the app keeps crashing. Again, destroys the usefulness of a paper to digital planner.

Product Useless Because of App. Holy s. Spend $250 for a pen and notebook set. Seems like a useful product. Doesnt work out of the box because this app doesn't function whatsoever. Couldn't even upload the first writing session I did. $250 for a clunky pen and a notebook. This is a scam.

App is one page off with the 2021 planner. The previous app sync well with the planner. But this app is constantly one page off with the 2021 planner. I have tried contacting support with no help. Seems like there should be a way to change what page you are actually writing on in the settings

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Migration does not work. “GoogleAutoUploadProviderError error 4”... that’s it. After over an hour of synchronization, I have no notes, no tags, no images. At least I could work with the previous app; what’s the point of a new app when a basic migration failed miserably with no explanation? Terrible setup. Not worth my time or effort. I’m deleting the app immediately.

Wow!. Big improvement - thanks!

Off by a page. Since this is for a planner app, being off by a page means events are off by a week - totally defeats the purpose of using a planner.

You can’t believe how bad this app is. This app misses several features it sells in the website. Hard to navigate. Even their own support crew in US doesn’t understand how it works. You won’t believe this is a Moleskine product.

Close but falls short. I thought that this app would synch the active notebook across devices (iPhone and iPad) but it doesn’t. Disappointing.

the moleskine pen will not sink to my ipad. there are no instructions and what they have is lousy. I have turned all blue tooth stuff off and still it cannot find the pen when I hold the on button and the light blinks it says it finds it but will not let me move on. So I guess I get to return the book the pen and all because I can use it like I was expecting to. What a awful product.

Buggy to point of useless. App constantly crashes and disconnects, then does incomplete syncs with the pen so notes are missing. Pretty disappointing overall. Would be great if they can fix the sync and crash issues.

Riddles with bugs and connection issues. There are so many issues with this app and physics product it makes it impossible to use. The pen connected once, and upon exiting and reentering the app they won’t pair again, no matter how many resets I perform. Transcription function turned my notes into gibberish, and tools like the highlighter won’t change thickness to make them reasonable. I will likely have to contact Moleskine to get money back for all products due to the poor functionality of this app.

Please fix this app!. I’m using the Moleskine smart planner with this app and it doesn’t allow changes to the scheduled events. It defaults to ‘all day’ when the meeting has a specific time. I edit this in the app but it always defaults back to ‘all day’ for the meeting. The app Is linked to my iPhone calendar and I have to go into the iPhone to make the changes…this app is supposed to eliminate that step. Also, when the text is getting transcribed from the planner the app doesn’t accept the changes. I’ve tried many ways to edit and it goes back to the incorrect transcribed text. Please fix this as it would be a good app if it worked. Please please please…

App is super broken.. I loved the old app. This new app is a mess, from not letting you actually sign in through google to transfer data from the old app. It is also throwing off all the pages in my 2021 smart planner by a page. So when I write on the March calendar, it shows on the app in January, write in January and it creates a page of yellow with your note.

Bad app. This app is buggy. Buyer beware

Low functioning. This app is even worse than the first. Crashes half the time I try to sync with pen, doesn’t let you download in the background, harder to navigate and MUCH slower to load everything. Makes the pen and whole system nearly useless. Very upset with Moleskine

Migration not working. Still unable to migrate notebook from version 1. Unable to open Google drive in version 2 to upload the notebook.

Stunningly Poor Product Support. DO NOT BUY THE SMART PEN PRODUCT. Over a 9-day period, I contacted Customer Support each day. The company responded each time, courteously, but inexplicably would not address issues related to pen registration and operation of this App. Simply no assistance whatsoever. Astounding. I found the features of the product, promised by the company on its website, attractive and I looked forward to using it. But there is NO support behind it.

Favorite features missing. I cannot figure out how to do a few things that I was able to do on the old app. I can’t seem to change the notebook covers or rearrange pages within notebooks like I could with the old app. If I’m missing something, can someone help? I’ve looked at the tutorials but no luck.

Numerous Glitches. Still trying to migrate to 2.0 but it keeps crashing during transition, also it simply crashes when trying to look through a portion of the notebook it did transfer. How we stay with the original and you guys try and reboot your 2.0 to 2.1? Then let us know how that goes.

Fail. Can’t use this app, it won’t let me transfer my notebooks from google. I keep getting an error. Major disappointment, will not be using until this is fixed. I’ll keep using the old notes app until I’m kicked out.