Mel-buf - Newer driver
I have driving for a few months and I do enjoy it and of course, love to make some extra money! With that being said, this app needs some work. Multiple times it has taken me to the wrong location to pick customers up. Clearly it’s annoying because I don’t get paid to have to drive somewhere else or trying to figure out where people are. Second, for instance, I was waiting in the driveway of someone’s house to pick them up. Uber told me I was “completely “ there yet and I literally had no where else to park and the customer made me wait like 10 minutes because of what they needed to bring. I did not get the wait time for that trip and I should have. Third, Uber should tell you the full trip details before accepting a ride. Some trips are not worth the drive, especially if I’m driving 15 minutes to get someone and only driving them 5 minutes. But if I don’t take the trip, my acceptance rating goes down. It shouldn’t be held against me. Also, there are times when I know I don’t want to drive anymore and I’m working on my last trip so when I drop the customer off, I’m going to go offline but Uber sends me multiple rides and knowing I’m done, I decline them. But I then get a bad acceptance rating because of it. There should be something that says “do you want this to be your last ride” so I don’t get anymore calls. Overall, I like doing it but there are definitely some cliches to the app.
Brobro9090 - Keeps logging me offline
I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔
Bonkers !! - This app needs work
I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
Mgvivi83 - There are good days and bad.
I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven?
I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
Labdidhwjsdu - Accomplishes the minimum
After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
Gabieriam - Need improvement for security
Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening.
Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.
Kendall858 - Useless Customer Service
I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know.
2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged.
4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD.
On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse.
Have a great day..
Gtre348 - Uber has failed
What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
J______g - Uber Eats driver
The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
Cant_stop_meow - Uber is on its way out
If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber.
Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.
Veronavixen - No Customer Service or Care for the Chronically Ill
I have been working with UberEats for over two years. I have a chronic health issue that makes working a “normal” job as impossible since I ebb & flow between being okay enough to work & extremely bedridden with a chronic disease. UberEats gave me the independence & sense of personhood I needed after my chronic disease took so much away from me - financial stability, my dream job, friends, family, the sense of safety. Until today. I was informed last week my background check was being redone. I agreed & then was informed first thing morning that I was able to work again. Awesome! I am feel good & have less then $30 in my account. I need to work. But when I go into the app, it says my background check is being processed. I am getting text messages to get out there to work. Even a notification in the app, but I can’t go online. I sent the online messages system over a dozen text messages over five hours with ZERO response. Uber is literally taking away the little I have left & won’t respond. You are keeping a chronically ill person from their prescriptions & making a living. With not even a response. If this is how you do business; I am better off on the street, which is going to happened to me. Thank you, Uber. I have defended you & worked with you for years before the pandemic & this is the gratitude I get shown. I hope you can sleep at night putting people who have very little out on the street.
GoodGuysFTW - 4.98 driver here, the app is broken since last update!
Hi, hopefully someone from Uber (whom has any kind of authority) reads this. Not only are pick up locations wrong - I had to start calling every passenger during pick up, to confirm there location - but they also added a terrible function where if you decline 2-3 requests in a row it will log you out of the whole app, not just put you unavailable, so you have to put in your screen name and password and get it going again and turn on rides.
Obviously during that log out multiple bad things could have happened like you lost your surge, you missed a turn, your focusing on and being required to do touch the app and try to type in names and passwords while driving - a safety hazard as well as chance of a ticket . Guys, there are reasons we don’t take every request that comes in, there are rating reasons first off. You have your multiple reasons too, like not showing destinations of the rides until they are picked up etc. please revert this log out function. I’m 4.98, have a new 2019 car, a completely clean driving record for over 20 years, and never have a problem. If I dont want to accept a ride from a bad apple or one that is behind me while I’m on the freeway with no exits in sight, or ones that are 16 mins away or even more, while I’m stuck in downtown after a mlb game, then I should be able to do that without punishment. Please revert to the app pre-most recent update.
M gonzalez 84 - Uber eats driver
I recently started working and i love what i was doing with uber i would make all my delivery on time in order to keep the customer happy....i had some issue with some order and I reported uber with the situation...is a rough time do to covid 19 and most of the restaurants would tell to cancel the order because they had run out of item...i did my best to contact the customer and sometimes I didn’t get a response from them....i called uber support and most of the time i wouldn't get a response... even dough i make sure i delivers all my delivery uber decided to deactivate my account because they said i had incomplete delivery....there customer out here that would complain even dough they get their food deliver.... some customer use trick and say they didn't get their food in order to get their money back and just eat for free....is not our fault there some cruel people out here that would do harm to you just for fun...i feel bad and disappointed because i lose my way to provide money for my family...i Am pretty sure i was doing the best too keep my job and my earnings but uber decided too deactivate my account permanently ......i didn't agree with this decision because I followed all the guidelines and i was blame at no fault.... i did more than 100 delivery in 4 days and my rating was 92% but all this didn’t matter to uber specialized team.....all i hope is this issue to be best review and i would love too work for uber once again.....
Nola2251979 - Hope for a minor change
Thanks Uber for giving me a way to earn extra income. As of now, I have had only good experience working but one incident.. A customer reported that I was driving while intoxicated and was swerving, which I can only laugh at the report.. My body rejects alcohol and even smelling it causes me to lose my breath so in no way can I consumerist.. I probably would not have made a big deal about it but, there was a concert and I was unable to drive... Uber should force each driver to submit to a alcohol and drug test any time a report of this topics is made so drivers can quickly return to work.. if driver is has a negative result, the rider who report the issues should pay for the test and any lost wages that has occurred due to the false claim... Uber has already given me 2 drug test which I passed so I was willing to submit to a third.. Uber should also have bonus like Lyft does so we can be encouraged to drive... One last issue, for whatever reason, a friend I invited to drive always gets promotion bonus and I Never do.... being here for 2.5 years you can only imagine the bitterness I feel towards this issue.... can someone please let me know the EXACT reason why I’m not able to get the same promotion bonus...
Cynthianica20 - Recommended Uber driver app improvements
I give it a 3 because after Ubering for a week, sometimes it takes me on toll routes without notifying me ahead of time. Since I don’t have a sunpass in the state of Florida. Then I have to go online and look for the bill for my toll. I wish it had a feature where I can avoid tolls like the app Waze offers. Also one the iPhone gps. Another reason is it’s not current with road construction within the city you are driving. This would be an amazing feature to avoid long drive times with and without the customer in the vehicle so we can avoid traffic build up. Also I’ve noticed when it tries to cut through some turns within plazas or a neighborhood, sometimes I approach an intersection that’s only one way and then I have to think quick and come up on when to bust a U turn so that the gps can reroute quickly. As an Uber driver I am required to have a profile photo. When an alert comes through on the gps I wish I can see my Uber riders photo so that in a large crowd, I know who to look for and kind of know what he or she looks like. It would be helpful if the rider is ordering a ride, that they confirm how many seats would be taken. I’m aware that it gives you the option to use waze but I like to stay within the app since everything I need when I’m “on the clock” is there all in one screen.
Hono Danny - Uber Review
Im enjoying driving Uber meet any ethnic nationality and driving with the spirit of Aloha. here in hawaii very high cost of living
i got 3 wonderfull kids that keep me going. when my fren Paul introduce to me if I wanna do Uber sure why not i started my application last 3 months ago and did not meet the requirements for my 02 honda odyssey. so i ask my family if i can borrow money so i can start Uber i waited 3 months finally somebody got good hearts to land me money i find this car on social media its 08 honda fit so this month i continue my application and thank god went thru so i started driving i did finish my 30 trips in 3 days so i contacted Uber if do i get the promotion bunos ive been notified that ive alredy pass 90 days my heart sank i didnt wanna talk and quit should be considerate and understanding that i did 30 trips in 3 days cuz my application doesnt went thru when i started my application how can i starts picking up passenger if i didnt have the ride and its denied should be better if im approve and then starts counting 90 days. im expecting my bonus to pay my brother i should be more enjoying and happier driving with Uber if i got my bonus luckily my fren Paul convince me keep going and i try my best to go back on the road..
Mahalo Nui Loa!!
So Called Uber Partner - Drivers manipulating the Uber Queue at the airport and Uber does nothing about it
There are plenty of drivers manipulating the Uber Queue at IAH and Uber doesn’t do anything about it. I bought a $90k vehicle to be able to accept Uber Black SUV trips and all I can do is 1 to 2 trips from the airport in a 14 hour period. There are plenty of drivers manipulating the queue by somehow getting diamond status, some get it right of the back when they open an account which we believe is someone inside of Uber doing this, and requesting fake trips to the airport, canceling them when they’re on airport property and getting priority queue when they enter the waiting lot. This is causing the rest of us drivers, that are doing everything legally, to have to wait 5 to 10 hours for one request while we watch these other drivers go in and out of the queue constantly all day long. Myself along with plenty of other drivers have brought this to Ubers attention but nothing has been done. We’ve even given Uber reps the information of a lot of these drivers and instead we have received fraud alerts on our accounts. So I guess we all have 2 options. We either keep quiet and accept what’s going on so we don’t get punished or jump on the bandwagon and figure out exactly how the others are manipulating their accounts and cheat also. Great job UBER.
The way I see it Uber doesn’t care what the others are doing because they’re making Uber money regardless.
Swaggmane310 - Customer service is horrible
Honestly it’s a great way to make a little extra cash until you have a problem and have to call customer support. They literally had me on the line for over two hours just to tell me they could not help me. I had to wait about an hr for a supervisor for her to tell me the same thing. They are rude more than 80% will not be able to understand you and repeat the same thing meanwhile not answering your question. They get away with a lot of things because the only thing they can give out is a reference number. I asked a supervisor what Next steps I would have to take to get in contact with her boss. She said she was the highest there clearly lying. They are unprofessional and you can just tell they are reading off of a screen. Do yourself a favor and purchase a voice recorder app. Record all the conversations you have with them. They are very sneaky and Will lie to you to get one by you whenever they can. They’ve honestly push me to the point where I don’t even want to work for Uber because of them. Uber says they care but they changed nothing about their customer service. Anytime there’s an issue with the app Moneywise it’s always with your money, magically they never have issues with their part of the money. They try to act like they care but fail miserably every time. It’s sad that a multibillion dollar company would treat their business partner like trash but unfortunately that’s all Uber does
N1kki2121 - GOODBYE UBER!!!!!! Hello LYFT!
WARNING!!!!!! So I was having a night where I needed to make fast cash so I log into my driver app and I get a ping! I pick my rider up and everything is great! I went above and beyond as usual. When the ride ends I hear something sliding around in my back seat. Oh crap it’s his phone. I try to get in contact with the person but of course I can’t because he doesn’t have his phone. I then say well 24 hour customer service should be able to help me out. The site was down! I couldn’t even see who my last rider was. So I’m panicking because his drop off was at a complex and I have no idea which one he lived in. So the whole night I’m holding onto this phone that keeps pinging because he’s using where’s my iPhone app. I’m doing everything I can. Luckily his friend calls and I let them know he situation and I go and take it to them. So I’m then relieved I check and see how much I made off of that trip including the lost item fee...says 0.00 and to check back in 1-2 hours okay that’s fine. It’s now 48 hours and I’ve been on the phone waiting for customer service for 2.5 hours!!!!! I can’t cash out and I look at the riders receipt and they are paying Uber 20 dollars more than what i got paid in fees! I’m the one who had to go through all of this my wear,my tear,my gas and they are just holding onto my money. Uber is a rip-off!!!! That being said I’ll no longer be a driver with Uber! I strongly encourage those to ride with Lyft!
Gonzalezr - Uber is all mixed up
apps are wrong ! This is the exact same app I signed up for three weeks ago to pick up riders who need a ride somehow this same app hooked me up to deliver food and now Uber after three weeks of waiting submitting all my car stuff my insurance and everything like people really give a crap if they’re ordering food What year car I drive and whos my car insurance not one mention tho in countless emails back n forth did it say I signed up to deliver food , which I didnt. so now uber wants me to wait again 3 more weeks to go thru the whole process again w same app ? I think NOT , Waste of time and my energy . Uber apparently not for me cuz they have made it very difficult for me so m taking heed and movn along this is not meant to be for me Ill stick w LyFt and if I want to pick up and deliver food ill continue to use Door Dash. You hav been no help Uber even after being on hold several times this week w you and nothing then was resolved then either , and same crap today nothing resolved was told redo the whole dam thing again ... really where ?? same app I already used and signed up for ? which came from the apple store and googled same app but its to pick up food not riders 😡 ....
Exg slang dog - Tough way to make a fair wage
Low pay due to Uber taking 35-60% of fair, very low pay in general, minimal customers tip, market is flooded with drivers so you sit waiting many times throughout day, about two hours in an eight hour shift, horrible customer service, don’t care about the drivers at all, rare bonus and good extra income potential opportunities, have trained many customers to feel entitled, never take drivers side on real accounts of unfair Uber tactics when it comes to real issues, makes you spend hours on phone with any issues and drivers never win, Uber never takes accountability for any of their errors, customer service reps all have the same canned responses and answers to anything and everything, damage to vehicle and Uber offers a flat rate without allowing us to even provide a quote on repair work, which is far below what it costs even if reparable, unfair business practices, constant agreement updates that take away any rights you have as a driver and you can’t go online until you agree to 28 pages of legal jargon, it would take a licensed attorney hours if not days to read and understand these legal documents, only concern is to please shareholders whatever the cost is to drivers, great example of good old fashioned capitalism at its worst, take from the poor to feed the rich! If you provide a bad review apparently ever possible review name you choose is taken so you can’t submit review!
@iamstaisha - IF YOU HAVE AN ISSUE THEY WILL NOT HELP!
If I could give them 0 stars I would. There are many other issues but I will post the most pressing. It was a complete nightmare renewing my license information with them. They continued to reject my updated documents for a weeks. They refused to return calls that they scheduled to discuss the matter further with supervisors. Also they rejected documents without any valid reasons per the representatives that I spoke with. Many representatives didn’t even understand why the documents were rejected but could not forward me to anyone who could actually get to the bottom of it. Out of the 15 times I called about my issue not once did I speak to anyone who could help or could respond in a way that didn’t include the same non sensical excuses as to why despite perfectly valid documentation I was continuously being kept from working. The biggest thing though. Is despite the fact that this is a pandemic and for a lot of people it may be their only source of income I can tell the staff did not care. They will put you through hoop after hoop. DO NOT RELY ON THIS COMPANY! They are not stable income. Not because of the work itself. It’s because of their extreme incompetence to resolve matters that keep their drivers on the road. Try another ride share app. Make sure you have several and do not rely on Uber! I just had to warn you guys so you don’t go through what I did.
Superthomas12 - Terrible customer service
I wanted to start driving for Uber a couple weeks ago, I already had an Uber eats account, but was told that I wouldn’t be able to migrate it to be able to take passengers. So, I made a new account. I uploaded all the documents required but there was an issue with verifying my driving history (because I have a new ID). I then followed the steps to upload my old ID under background check. Which for whatever reason was rejected (I have a clean driving history since I started driving 4 years ago) then I kept getting emails stating “your driving history needs to be verified” accompanied with the same links I used the first time. I am now not able to re-upload my documents using the links because there is no section to do so anymore. Then I figured, I’ll call customer support and get this all settled, but low and behold there’s no link to call customer support on my new account?!? (the only way Uber says you can call customer support is through the app) I finally found a link for a number on the internet, and EVERY TIME I CALLED the rep would either hang up on me or stay silent on the line. I have spent HOURS listening to that horrible waiting music just waiting for someone to help me fix a simple issue. I hope someone at Uber sees this and actually does something about their customer service, or just fixes this simple issue with my account!!!!!!!!!
Brenda 302 - Uber... Oh my!
So.. Uber truly is a low class and thieving company to their customers first, then their drivers. I once drove for Uber recently and had to stop based on the dishonesty they were gracing upon their customers.. Example, if you are in the midst of delivering food (food in car) and something happens within the app, calling support does nothing because they will tell you to cancel the ride leaving the customer at financial loss. During a delivery, the app continued to crash.. So I put the address into my own Google GPS. In route, I called into Support to gain help. They refused to help and told me to just cancel the delivery. I explained I already had their food. Support repeating to request a cancellation on my behalf. So I did cancel but took yo the food to the customer off the app. When I arrived to the customer with their food, the were both grateful and upset. Why? It is because Uber demanded the driver to cancel, refused the refund to the customer and held the customer financially responsible for Uber’s tech error. If I was a dishonest person, the customer would have spent money on their food, on the delivery and receive nothing in return. Uber did not pay me for this delivery either. They stated that due to the driver canceling the order, the payment was being denied. Uber wrongfully takes money from both customer & driver. What a trashy company and their employees are some of the most unintelligent fools I’ve encountered.
Rodneyd2 - Uber-in a league of their own!
So I’ve been doing Uber Eats for over a month now.. I also signed up for Grubhub, DoorDash, & Postmates. Let me tell you that Ubers earnings and the app are light years ahead of the competition. It’s almost not worth taking other deliveries (if you’re running multiple driver apps) because you might miss out on an Uber delivery which 9/10 times is going to pay you more. I’ve made almost $40 an hour on a busy Sunday night. I’ve made more in one night then I was able to make all week with Grubhub. To be fair I signed up for DoorDash and haven’t been able to do 1 delivery because they require you to fight to set your schedule with other Senior drivers who get access to scheduling 2 days in advance. DoorDash and Postmates both make you wait in line sometimes to pay for the order which is a joke in 2019 since everything’s digital. DoorDash also makes you sit inside your car (or stand outside your car) while scheduled because you have to be inside the boundary to receive an order which eats gas if you’re idling with a/c at ($4.09 gallon in CA) vs taking orders from home and making double 😀. For all of you debating what to do.. I hope this helps!
ReklessMike - DO NOT DRIVE FOR UBER
I have been a driver for over 8 months and it has been a terrible experience. The Uber company does not care about their drivers and in fact, if something goes wrong, will proceed to blame the driver instead of finding the actual problem. They will never compensate you for their wrongdoings and they can never help you when you have a situation. Uber drivers are not even able to verify that they are making enough because the Uber support has “very limited resources”. Bike riders are given Vehicle navigation and Vehicle orders instead of Bike orders forcing bikers to work harder for less money. Overall Uber seemed like a great way to make quick cash to provide for my everyday needs, but it quickly transformed into a cash grab, paying the drivers less and charging the customers more.
UPDATE: I AM NOW BEING TARGETED BY UBER. Since uploading this review I have still remained loyal to Uber and I continued to deliver for them. However, I noticed that my trips are being cut short at least by half. On a good day I would have about 20+ trips. Ever since this review my trip numbers have dropped expeditiously. For a 10+ hour day I am only getting 8-10 deliveries. Being a delivery partner in downtown Chicago, I am sure one of the 7 million people would be ordering Uber eats from a store near me. But after hours of riding across the downtown and river north areas, I am lucky to even see a order every hour.
SonisDuke - -10 if I could be able to rate lower I would
First, if you start creating your account and the app glitches it will say you already uploaded your car info when you didn’t. You won’t be able to start over the registration process and wouldn’t be able to erase the account until you complete the process. If you just leave that account without finishing it and start with another email and do the complete process with that new email, after a while of working your account will be suspended permanently (without warning) because of a duplicate account.
The help Center is THE WORST I’ve seen on ANY company in this world. You have to search the help center within the app, and since it’s all very general if it doesn’t help and you call them, they will send you to go see the app’s Help Center. If you chat within the app with the Help Team, they would just end the conversation with general messages that don’t answer your question, and just say “We won’t be answering any more questions regarding this topic at this time”, even though you only asked once, and they didn’t even answer what you asked.
Definitely UBER has the WORST support for driver. Only those who don’t have to deal with the support team might give good reviews. (Some may day you should then go to the offices of your region, but in some cases, like mine, those offices are closed permanently and you can only call or email them)
Lbbell44 - Driver
I started back driving for Uber. Drove one day after putting all my new information in for my new car I had to get after and accident I had in my previous automobile that the insurance company for Uber didn’t do anything for me after I had a hit and run accident and then another vehicle hit me behind that one. Uber left me hanging on that one. But now to this problem. After I started driving again, after the first day my app and account was put on hold for a back ground check. I had to call in after a week to see what was taking so long. I was told it was back and they had to go thru it and would probably take five to ten business days and they would let me know when I could drive. I just happen to check at four the next morning and my account was back active. Part two. I sat here and drove people around and can’t get my money put on my card for the bank or Uber card. They keep telling me call back in two hours. Hell its been four and I still can’t get paid. I’ve used half the gas in my car driving people around and can’t get the money I drove for to fill it back up. Why drive when Uber can’t get there part straight.
Sirotas - Uber App not working
I started back driving for Uber and added the delivery to my trip types and noticed that there were issues. Watching the video about the new app I realized that under Trip planner I can’t plan my day bc there isn’t a listing for the day of peak times like it says, and there are never promotions, you can’t navigate to a surging area like the video states by clicking on the arrow, you have to navigate on your own and if I do “delivery only” my map doesn’t update at all, the surge areas do not show on the map so when I’m in a surge area the boost are not applied (my son screenshot the map and that’s how I know I should have gotten a boost bc he only does delivery)customer service couldn’t resolved the issue (they have been called multiple times about the issue several days-so I went home(after working almost 4 hrs with no boost applied on any delivery trips but other drivers were getting them yesterday). Basically my app on my iPhone seems to only want me to pickup riders bc when both trip types are selected that’s all I get even when deliveries in the area are being requested more. Was considering working more often but this doesn’t seem like it’s going to matter bc the money I made through delivery for the time period I would have made more with Bitesquad and I’m considering Lyft for riders-this was very disappointing.
EverydayDriver995 - Don’t expect transparency
Uber will give you the money you earn most of the time, but the app is so glitchy that they have “temporary outages” where your earnings will not appear for up to three days and after that it is up to you to reach out to them and force them to look into it. I had to reach out 5 times before someone actually attempted to assist me and then they only gave me a fraction of what I was owed, claiming I had already received it. This was untrue and I could see that they were basing this off the wrong information in my pay statement. That didn’t matter to them though so I spent an additional hour trying to get help to receive 5/20 dollars owed. So with the time seeking help and the trip I did that’s 5 dollars for 2 hours. The online help tab is useless and they will cut you off before you are able to discuss the whole problem with them. If you receive an incorrect address and they ask if you want to deliver it to the new one for additional fare do not do it. Just keep the food and take the fare you will receive from arriving at the original location. This app is a good way to make money fast as I have had to rely on it for income for some time now while in between jobs but I would not call it reliable. Make sure to count the money you should receive as you go and don’t rely on the app to properly keep track.
YeseAndrac - I love driving but I dislike the pay and customer service
I am a people person and I enjoy driving passengers, I’ve been told, “you’re the best Uber driver I’ve had”, “This is one of the most professional rides I’ve had with Uber”, “thank you for an enjoyable ride” etc. I have a 4.95 rating and proud of it. When I really break down my earnings after car expenses and gas I really only make verily minimum wage. I continue to drive because I have no other option right now. Uber’s customer service is very robotic like, there is a continuance of similar answers to every concern I have, “let me put you on hold for 2 minutes while I try to resolve this issue”, they come back to us after 2 minutes just to treat the same thing. I spent over an hour, I have screen shots, given the run around over cancellation fees that happened April 4 in the morning. I waste time, money and was frustrated because no one understood what I was trying to say. I ended up hanging up and just letting it go. I have screen shots of a conversation I had with a ride requested but Uber has no record of the ride even been requested and cancelled! This is frustrating, we drive, you guys need to pay us for our work! Gas is $4 a gallon now. We deserve fair pay to level the earning we make driving for Uber.
Chdstyles - App needs work
I’m new to the Uber App after doing Door Dash for about 6 months which I have an acceptance rate of 95%. I usually don’t decline trips/orders. However with this Uber App which I do Uber and Uber Eats apparently while I’m on a trips my vehicle and the Uber App fight with one another for my GPS on my apple car play. Therefore my Uber App on my phone goes dark and doesn’t alert me or vibrate when I’m getting another trip. Therefore my acceptance rating is like 55% even though I rarely decline trips. So I can’t understand how I declined so many trips and now that I’m working through the kinks in the App there’s no way to reset you acceptance rating. In addition to doing Uber Eats there’s been a few times they’ve sent me to stores that are closed or not serving the food the customer wants. However I didn’t get compensated for driving to these restaurants. I’ve tried calling support with no help so driving 30 minutes to a restaurant that can’t fill an order is my fault I guess. I also think they should tell you how long a trip is going to be. The app sent me to a location and a customer said 16 Uber drivers canceled on him it was a 4 hour trip one way from our location. Then I had to drive 4 hours back without a return trip totally not worth it. Thinking about trying Lyft because I don’t really like the way this App works with me or my vehicle.
MariaAZ49 - GPS GIVES WRONG DIRECTIONS & New 5 Star Ratings don’t show
Uber GPS the wrong or lengthy directions. It will list a turn that is the wrong way on a one way street, it will list numerous unnecessary turns making the route incorrect when there is a shorter or more direct route and route through neighborhoods making a ridiculous number or turns only to take me back to the street where the final destination is located.
Have been to the Uber Greenlight Hub and they tell me no one else has had this problem nor the one below: when I select either google maps or waze, the GPS is supposed to open one of those apps. It never does. This causes so much frustration on the part of the customer and the driver! I always ask if they have a preferred route, making me look like an idiot!
When I spoke with the rep at the Greenlight Hub and told hm my passengers are stating they already gave me a 5 star rating, the ratings are not showing. I am part of the Beta test for Uber Pro. He noted that one of the older ratings has to drop off before the new ones show. This has never been the case. My rating should be back up to a 4.97 by now and not still sitting at a 4.94! Techs never know the answers and their response is always that I’m the only one with the problem or give some other ridiculous response!
Deals4646 - Uber will deactivate you for NOT breaking the law!!!
I had a customer pickup of young ladies who had styrofoam cups filled with liquor and they were intoxicated. I politely told the young girls that I cannot under the laws of Florida transport them with open cups of liquor for which I was met with a big “F**** You!” With one passenger wiping her vodka drink all over my windshield, before I could cancel the ride the passenger cancelled the ride and received a cancellation fee. After I reported the abuse to Uber I was deactivated from the driver app and the rider was refunded the cancellation fee. I have outstanding reviews and over 500 five star ratings and countless huge tips because I treat the passengers all with kindness and respect. I am a professional and always even in this case treat my passengers with nothing but professional service. I am a older man with cancer, diabetic and just had heart surgery I do Uber because it allows me to take breaks and go home and rest when ever I don’t feel well do to the medications I take to keep me alive. I also do Uber to pay for my high cost of insulin and heart thinner meds. Uber deactivated me because I would not break the law in Florida and allow passengers to bring open containers of liquor in my New Car. Don’t know what I’m going to do I’ve put tons of extra miles on my car and was loyal to Uber and complied with the Uber policies and Florida law. Just in shock.
I’ve contacted Uber with no results.
Tocallopr13 - Uber Puerto Rico doesn’t care!
For the past few months I’ve been using this app knowing full well it isn’t really up to par with neighboring countries yet I decided to give it a shot because the lack of opportunities in Puerto Rico is a real thing but wow...I never imagined this app would be worse than the most awful jobs I’ve had in the past. Aside from them taking a 35% to 45% cut, Uber demands you have a car that is no less than ten years old with personal insurance and certified by government agencies just to be able to work. As drivers we carry most of the costs (car payment, insurance, cellphone, gas, maintenance, clean up, etc) while Uber takes a third to almost a half of the profits. Uber doesn’t provide personal assistance. It’s all through emails and phone calls with people who don’t even know where Puerto Rico is. Not to mention the myriad of situations you encounter once you start working and how they prioritize profits over your livelihood. It’s disgusting! And this industry clearly needs to be regulated. They keep accepting more and more drivers and with each and every new driver you earn less and less by the hour. But they don’t care because that doesn’t affect them. As long as they’re making money out of your back, they’ll risk your life on multiple occasions without even batting an eye. Which they already have. Currently looking for a new job since this one is obviously a scam.
DoubleU B - UberEats Driver
I just started driving with uberEats a few weeks ago and it’s an okay way to make a few quick bucks in a few hrs. I usually average about $10-15 per hour on a good day. i’ve noticed it doesn’t really matter what area i’m in because I live in the Missouri City/Sugar Land area and most of my deliveries there are relatively close by whatever restaurant I am picking up at. However, I average about the same working that area as I do working the surge areas because when I work those areas I have to drive so far to drop off i’m usually spending more time driving and burning gas and only getting about 2/3 deliveries per hour vs the 4 to 6 per hour I usually get in my area. I wish they would make my area a surge area. not sure why they don’t. but oh well. an improvement I think the app could use is an update to navigation that would allow you to restrict certain routes like tolls or highways like google maps does. all in all though, it’s okay. not great but okay if you have nothing else to do and want to make a few quick extra bucks. I will say this though, the pay surely isn’t adequate enough when you take into account the wear and tear you put on your car on houston’s ugly roads or the gas you burn delivering.
Jay9739 - Why with the riders preferred partners
The new app finally came to my market and like many others, I was counting down to start driving with this new partner app BUT surprisingly I noticed that my Uber profile has been changed and the Select has been removed out of my available options. I did went to the green hub not once but twice and even though they can verify I have done hundreds of Select rides during the last four years but they are not able to add Select on my profile again. The issue was escalated to the higher level and there is not even a single response back.
I have been chosen as a riders preferred partner and I received the beautiful package but the promise of getting one month reward based on $1.0 for every rider who is tipping is getting close to the end of the second month (last month) and again there is no change or any explanation from Uber! I said millions of times, Uber is a great company and I love driving for Uber but for the first time after four years history, I am quite disappointed. There seems absolutely no way to reach out the headquarter office and support is completely unable to do anything.
Tilworku - Bad navigation and rate system
Giving the driver a star rating is killer. A passenger is waiting for you at prohibited area. When you tell him it is forbidden, It will download your score and give you 1. Uber maps are usually delivered in the opposite direction. The passenger will take the problem as the driver until you return to the designated area. Uber has no ears to hear this complaint. I was fined 120 birr by the city for loading a person standing at a bus stop. The freight I received from Uber was 6.20. The other is the navigation system. It takes the wrong place. It tells you to turn around in a closed way. Explain this to the passenger and it will reduce your score when you go the other way. He tells you he took me out of the navigation system. If we knew the person giving the point, it would help us to correct the mistake. The other difficult point is that the passenger at a distance of 10 to 15 km will be given to you and they will cancel it because you are late. Or give you $ 3 a way. When they cut you off because you are late, Uber will work together to get you down, but he doesn't take the problem seriously. You have to put options on app pick you up distance more or less up to 5 kilometres and 10 kilometres. You have to give on app to cancel this kind of distance to cancel without reducing point.
Calebmateo99 - Every this app ruins my night I’ll leave another one-star rating
Hi Uber. Eats driver here. Thanks for the job. Please show us you care about our lives by not giving us orders until we’ve finished our previous one. I don’t care how many cents per order it saves you, it’s bad enough when an order pops up while I’m driving trying to read the map. But when I’ve taken a picture of the order and I’m writing the delivery note, and a new order pops up on the screen while I’m tapping on the keyboard, it instantly accepts because any tap on the lower half of the screen will accept. This feature is beyond scummy because it gives the driver no chance to see the distance, time, or payment estimate. Sometimes it even auto-completes the order I’m working on and transitions to the next one, leaving my note incomplete and possibly interfering with my tips. I refuse to believe that Uber isn’t aware of this, because it absolutely benefits them at our expense. The Uber Driver app gets updated regularly but it’s mostly cosmetic, the functionality hasn’t changed at all and it’s still terrible and literally detrimental to our safety. The only useful recent upgrade was the ability to tell the map when it’s wrong (which it is a lot) so it takes us thru fewer one-way streets the wrong way. Once again, thank you for paying more than DD or GH.
An Eats driver
Msipp9566 - Yay and nay
It’s a good platform to make some cash if you have the extra time. The support staff are usually helpful which you can rate (I think it’s cool) there is no need for cards or to place an order which is another perk. Those 3 points are each a star. However, the 2 not so fun things about this is being in a red zone where let’s say it’s a 4$ promotion, then being lured out of that zone and to another city for 30 minutes straight. Even if you reject the offer, they still send more. The biggest problem I had with this app was starting out on a bicycle account and eventually getting a vehicle. After all of my positive ratings and hard work, I was sent an email I can no longer deliver because of “fraud”. No.. I updated my vehicle information onto the app, and there is no way I’m creating a new account. I had 300 deliveries in a month or 2, and a 98% positive feedback percentage. Why create a new account? Why can’t Uber just add my vehicle information? Ridiculous. I will take my work ethic somewhere else. I’m very disappointed in this company. Oh lastly, the app has bugs. It’s very frustrating to not get to thank the customer for a tip because the app doesn’t load. It’s wishy washy when it wants to work. (Most of the time not working)
Uberlyft guy - A big name but unfair
New Update is available below
No question that you make money driving for Uber only if the company, Uber is trustworthy. I love uber however Uber is so ignorant about drivers especially if you are driving Uber xl or select. Imagine, they make xl and select up to x4.2 so that every request goes to SUVs. That is a shame for a company to favor one by hurting others. 17 drivers were discussing yesterday about this issue and I really felt bad when I see the same feeling from others. Everyone was disappointed and was asking similar question:- “ why some one make this company face the regulatory body or law” . More demand but you only get short trips for that is purposely set for you by Uber. Hope to pay a price one day.
I wrote the above review over a year ago and now I come back to inform you guys that UBER is becoming more and more ignorant and unfair to drivers, especially Uber xl. I will definitely start communicating with Drivers to take this issue up to the level where Drivers can get a fair treatment. We did that in 2017 but stopped soon after few Drivers including me said we noticed a big change in the UBER app which some Drivers argued and now with the the new fake surge, we Drivers are really suffering. Pls, pls Drivers ( uber xl ), see Samuel again at or around Saba Ethiopian Cuisine. Meet for a min to bring a change than struggling for years.
Crx## - Pay day Loan
This app is probably the worst thing ever created . First , the in app navigation always send one to the wrong location , if someone scheduled a ride , you are certainly going to be sent to the back of the building and when you try to the right side of the building , the timer wouldn’t work. As Diamond driver , I seem to get the worst of the rides , riders that are more than 10 miles away for just about 3-7 mins ride. Using this app is like taking a pay day loan because when you calculate what you make and what you have spent to maintain your vehicle, clearly, you have not made anything out of the job. Sometimes , The app seem to only send you to particular area and when you try to far from
The area , you stop getting request . Don’t know how to rating system works but I see people giving me high rating without it reflecting on the app . I call to complain about not getting paid for eligible cancellation for more than one week and I was always told it was an outage and that I would get paid when it got fixed , these are so many cancellations including someone that was more than 10 miles away but now they want me to screen shot one by one for each of them .everything about this app seem to be designed to frustrate the driver and the longer you drive , the worse it gets for you . I can go on and on but just don’t have the time .
Kattwo02? - Do not understand
I have been driving for 31/2 years and rarely I cancelled a trip however my acceptance rate has tanked. Do not understand. The only thing I can think of is at one time I had to decline a trip because I had a handy app customer and knew he would need extra help to wich I have no problem with. Another situation was I got notified by Uber, someone else used my account. The other is, ever since I got my Beam my aceptance rate has been going down. It it possible the Beam could interfere with the info you are getting. It is very discouraging to be doing what your supposed to and getting penalized for my efforts. My acceptance rates have been averaging in the 90% recently I’m down to 73%. Went out the other night for less than four hours. Had 2 trips. I had to travel 20 min to take someone 1.5 miles, then got one 25 miles. Felt good about that till I checked my acceptance rate and it dropped from 74%to73%. Does not make sence. Please check my account in full for the last 6 months. If I’m doing something wrong I want to know so I can improve the problems. Thank you. Think you have a great company. Respectfully BigAl
X XL Driver - Allows Drivers to be Sexually Assaulted Does Not Care
Uber thinks it okay for a rider to Rub up and down my thigh, from my knee to my vagina multiple times. When I returned the rider’s hand back to him the first time my phone screen was cracked. I called and reported the incident and was promised that someone would contact me back. 48 hours and no response. So I call back and they say ohhh you need to place report via app so I did. I did receive a canned response we’ve received this and will contact you. 72 hours never heard back from them. 5 days no contact from Uber. Every day I have called and every day I’m told something different. But each and every time I’m told to just wait. So, today I finally speak to Critical Response Line promises me that it will be correctly handled now. It was in the wrong department. 20 minutes later I get my FIRST response from Uber they are closing the case. It is in another department. The wrong department as I have already been told. I call back for the 9th time and am told that it is in the investigation department and they will respond within 5 days. We are 3 hours from the 5 day mark. I asked what if I don’t hear, than I should contact back and they will escalate. That by the way has been done 3 times already. So for a Diamond driver who is in the top 3% of all drivers, using whatever metrics they use absolutely nothing is done.
Tserenity11 - My reasons for 4 stars
Been driving for over 2 years with both major platforms but prefer this one over the competitor for several reasons. 1. People are more familiar with Uber which provides more rides. 2. The driver app has pretty good algorithm in major cities (iPhone 7plus) to navigate with a few mishaps, including driving Uber pool or Express 3. I tend to make more money on Uber on most given days when driving both apps. 4. Longer rides. 5. Cancel fees. 6. Fast Driver support in app. 7. More heated maps with surges. 8. The freedom it provides of a flexible schedule with discipline. The things I dislike. 1. Low pay outs on rides which require a longer travel distance TO the passenger than what you actually get paid for after completing very short rides. 2. Low payouts for mileage according to particular markets. 3. Not receiving some cancel fees (my opinion?) 4. Some passengers seem to feel a lil entitlement and can be rude. 5. The wear and tear on your vehicle period! I'm sure there's probably now I can't think of at the moment but I will say this. It does provide opportunity to change your career or change your lifestyle. I enjoy what I do and plan on moving out of state to continue.
Ruru86tt09 - Uber is not worth it
It’s so many things that are just disappointing to me while driving for Uber one of the main reasons is safety, Uber don’t care a bit about the drivers safety for example I picked up a passenger who was fresh out of prison who was using a random persons account that just happen to already be attached to his new phone number, he told me that his self and I was in shock to know he wasn’t even associated with that account. Next they give those passengers too much power I have gotten all five star ratings til this last week 3 pool riders gave me unfair ratings because I dropped them off at the destination they requested, each one of those passengers separate rides tho wanted me to take them further or stop at liquor stores for them and when I declined in a nice professional manner there goes my ratings. Uber allows this and lies from riders to affect you from earning money, most of them lie just to get refunded back for the ride, at the end of the day it’s not worth it you put miles and damage on your vehicle for unappreciative criminals, racist people and disrespectful druggies and drunks who want to go back and forth to the dispensary and leave your car smelling like weed. Customer service is a waste of time they say the same thing for every reason you call them. I’m done with Uber they have lost my business as a customer and a driver.
Chris Poulis - 👎🏾I Feel Exploited👎🏾
As an Uber delivery driver I feel exploited only getting back 3 dollars for an order that took a half an hour. I’m making less than minimum wage doing this. It’s not worth putting the mileage on your car for chump change. Your better off working over time at your job then to do this. Doordash, postmates and Lyft pat you what your worth. This is horrible and I don’t know how Uber is still a successful business after treating there workers so badly by not paying them what their worth. Also Uber disable my privilege of instant pay just because I lost my wallet and I wanted to use my sisters card to deposit money. Now I was stuck having to ask people for money because Uber doesn’t want to give me my money after they already made their money though. This is the worst app ever and I am so happy to be doing doordash and postmates. Uber is going to die as a business if they keep exploiting workers and have a service team that actually has some authority. There is no point of even calling the help line because there is nothing they can do when your in a rut. And why does an Indian person always answer the phone. I guess Uber doesn’t care about supplying jobs in the us so they can exploit Indian workers in third world countries so they can pay them 25 cents an hour. This is the worst app and I would love to see the day that Uber dies as a business.
Gladis estrada - Mr llord from office sears are amazing!!!
I am very grateful to Mr. Llord of the offices in sears in Tucson Arizona because I owe him to continue working for his attention and passion in doing his job well, on Friday 20 he lost many hours of work because i made two calls to the costumers of service and they did not help me, I was initially attended by a person in Spanish on the sears office and after trying it for a long time He suggested changing my number and wait a few days to finish his service he retired to go to the bathroom, Mr. llord offered to try it and then to analyze I noticed that my email was badly written and nobody observed with careful care that I had 2 different profiles, for the same reason they never paid me my promosion of the beginning of my first 120 rites that I am still waiting for. Also customer service does not consider that this is our job and we live from it and without caring if the problem was not resolved they ask us to call back or go to the office, I am very grateful to Mr. llord for his commitment and dedication that made it possible for you and I will continue to earn money. grasias for him and your attention to these letters. Gladis estrada
Coris07 - Terrible app
This app is incredible fustrating, directions are ridiculous at times, I’ve lost count how many times the app will direct me to go right past the street I need to turn on only to make a U turn, thankfully I can use google maps for accuracy and options for quicker routes, also this app glitches constantly, it’s embarrassing telling a passenger I have to pull over to force quit the app and restart it. I’ve lost count at the times the app indicated to pick someone up on the left when they are on the right, oh and don’t even get me started with airports, I along with multiple drivers I know can’t stand the app at DFW, it’s failed me so many times there, it doesn’t tell you in advance the terminal to turn so you’re going in circles at times, I’ve had to cancel rides because of missed turns the app failed to indiciate in time. I also used to have delivery but only ever on my time/terms so I’d turn it off in preferences only to have the app turn it back on and in the middle of consecutive rides, I’ve called uber to complain and they mentioned they are aware of this issue but cooks do nothing about money lost. So ultimately I had them remove delivery’s all together to avoid this problem. Uber doesn’t care about its drivers and ease of use of its app, thankfully Lyft does and I’ve made the switch
Not your concern! - They lie about you making 18-30 dollars an hohr
You might think that you will be able to make a ton of money driving for uber, but the truth is you dont make even minimum most of the time. Yesterday i worked for 4 hour i barely even make 43 dollars in which i spent 12 dollars in gas. They will take care of you for a month by giving you a lot of ride request but after that its really slow, yesterday i was at the burbank airport i have seen atleast 10 people call uber right infront of me, but i did not get any request. Then i turned my lyft app and got one right away. I would give uber a negative 1 star if possible but o guess cant. I actually have my uber app on right now and i have not received any request for the last 45 minutes. When i message support they say you have to move to a busy area which is hollywood, downtown, santa monica. Im in hollywood right now and i still did not recieve it. Its usually harder when to get request where ever they say its busy. I am tired of them the only reason i am working right now is because i need extra cash, but as soon as i get out of this financial crisis i will deactivate mu account with a blink of an eye. Uber make so much money from their driver driver barely makes anything. Atleast lyft is fair with the driver and the clientele for lyft is way better they leave you crazy tips and they are well mannered.
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Cupidonal - Trips kilometres are paid unfair
Dear Uber driver app developers, I am writing this review to your app, and I am straight forward with what I am saying here. The trips we do are not paid properly. You guys manipulate the UberEats drivers partners kilometres. This is a big concern. I am loosing so much time to follow up each trip due to this issue. I am having evidence and I suggest that all the UberEats partners to have a look of their pay at the end of the trip and compare with the initial starting point, and you are going to see that you get paid for less kilometres. I know that you guys use google maps services and when the information is transferred in your UberEats app servers at the end of the trip, you can set a percentage between 5-20% deductions from that trip. Those money belong to the drivers are not yours. You get 25% for offering your service but your service is not accurate. You gotta fix this issue.
Hafaiz1996 - Extra destinations and customer rating change option.
For last few weeks, the extra destinations are either disappearing as soon as the notification for it promoted after completing a eligible trip or when you able to put a destination after notification, it instead used off one of the normal destination. And, when you have already finished off both of normal destinations, the extra destination disappeared immediately. Last night I used to extra destination but they instead finished both my normal destinations.
Also, currently there is no option available to change rating for customer. It’s said you can change from Review the Fare section but it’s doesn’t. Someone you finished a trip in rush but want to change the rating later.
Uber always says it’s doesn’t let one another to rate when one party cancel a trip. But today when I had to stop a trip mid way, and cancelled the trip due to customer’s behaviour, the customer was abled to rate me. I know it because I saw the rating notification prompted on customer side. This type of options put the drivers rating in danger. When you had to stop the trip because you are in danger from customer and driver cancel it choosing correct option, the rider must not able to rate the driver.
Bran2501 - Uber Driver App Broken and Pay
Being an Uber eats delivery partner has been a great experience in terms of work but the Uber driver app is very much broken. It make things hard to deliver a great experience to the customer. A few examples; when I send a message to customer I can get about 4 words in until the message box disappears (even when parked) you need to stay almost stone still to send a sentence. (I get this is a safety feature to avoid typing while driving) but maybe adjust movement until the message box disappears? Along side those issues. When a customer sends you a message, The message will pop up vigorously 6-8 times and the way to stop it is to click on it. Makes things hard when you delivery food and are required to take a photo and in my experience blocking the map and have made me make a wrong turn. I’ve also experienced massive delay on viewing earnings after a trip and seeing past trips.
Pay is very much hit and miss. Personally it has affected me massively as I’m only available to do delivery’s at night. And relied on longer trips to pay for my waiting for a job time, fuel, and general running costs.
I’m giving a 3 star as everything else is great. Just the app and pay needs to be adjusted.
Danish Iftikhar - Uber Eats to Uber X
The whole experience working with Uber is good but the support team can’t really solve your problems. I recently upgraded my account after almost 1.5 years from ubereats to Uber X and so far they have blocked my Uber eats account as well without any prior notification that it’s going to be blocked. I don’t think this was necessary as it’s the same app which is used for both services and blocking my Uber eats account made no sense at all. Being a rider partner it can be very devastating financially when you can’t work and earn the weekly wage to pay your weekly expenditures. That’s the way working with Uber because the base fare is below average and as an add on Uber always deducts a fee for every delivery which you never really understand what for especially when you’re not providing any good support. They have a whole bunch of terms and conditions, documentations and verification processes but in a country like Australia that’s not a problem and can be done within days. Despite repeated calls to the support team, as that’s the only way to reach for help, none has yet helped to solve the problem and it’s been over a week now. Don’t know what the new head of Uber Australia is doing here apart from the latest weekly podcasts. This isn’t really expected and has been disappointing. Please fix the communication gap between the driver partner and the support team.
Murray evans - Offline for 2weeks by mistake
I have now been offline for 2weeks by mistake from Uber due to a technicality on contact tracing which my account has been placed on on hold have had no financial assistance or verbal contact from Uber and to add to this I have contacted contact tracing about my case which they have no record of having any contacts with COVID infected riders so Uber makes it impossible to contact them by phone only by email which they say to contact my local health dept but they by law can’t contact Uber because they have no information about my case so I have not earn any money for 2weeks now… this has impacted my well being on paying bills and now is impacting my children by not being able to put food on the table or pay car loan repayments etc now I am at a crossroads look for another job because Uber isn’t helping whatsoever which has been regular thing since day 1 I am forced to now look for other work because Uber isn’t coming to help there drivers after 2 1/2 years of full time working for them could be the worst employer I have ever encountered the communication is non existent as far as support and I hope any one who thinks of signing up rethinks working for them will solve anything at all as far as earnings thanks for no help Uber WORST EXPERIENCE EVER👎🤬
Uberpooberduber - Poor App
The maps is terrible and not updated, the directions given by the navigator are also vague compared to google maps. There is also no system to hold the restaurants accountable for taking their time to make meals which is appalling.
Fourikc - The current app is the worst ever.
This current version app is the worst ever. It's too slow action, When I've already past a tuning point the app still telling me to continue go ahead. Many times I have to reverse back to turn into the street I just past( obviously can't do it in the main road or during the day in busy traffic), I then end up have to go around to come back to the street I've missed. The rider recently gave me 4 reports in relation to the Navigation which mostly happened in this situation. It's not only the inconvenience, it's dangerous!!! I hope Uber can work hard to find the solution or I will start to use Google map- that would be inconvenient as well because it doesn't showing the rider's name and other information such as address, the rider's rating and contact. I'm not happy at all about this new version app.
The font size of the address of picking up and destination is too small that I was unable to see easily When I’m driving, it’s also dangerous to make efforts to see the address clearly.
PabEggy - Uber driver in Argentina
I really enjoy driving and using the app and find that it is easy to use. I love how you receive a client minutes before finishing one, it allows fluidity and constant work. I also love how I can place my home destination to receive trips in that dirección when I need to. I have 4 criticisms to the app. 1. The maps in Argentina need an urgent update. Some roads have changed direction especially in the Buenos Aires province, the government has built tunnels which the app does no recognise and it also directs you to make left turns from avenues which do no permit you to. I also think the the maps should indicate where the dangerous areas of the city and province are so that the driver can decide whether or not to risk themselves and take the trip or not. 2. On occasion the “complete the trip” button disappears and I need to exit the app and reopen it to do a manual reset. 3. I use an internet radio app to listen to music or news during the trips, depending on what the client likes, however the radio app disconnects every time I receive and accept a trip. Overall a great app, I would give it 5 with these fixes.
EK380 - Notifications
For the last 6 months there is an issue where there is no sound on presentations of jobs even on the Uber page they recognise that there may be an issue when you plug the phone into a car USB trust me I have tried to plug the phone in I have left the phone unplugged I have turned up the volume the Bluetooth is not on I have deleted the Uber app and re-started the Uber app I have even gone to the extent of resetting my phone and reinstalling all of the apps again I have done this three times and done a hard reset of my phone before I have done this I have deleted the Uber app in case the backup of my phone is carrying any bugs or issues across to the backup yesterday I deleted the Uber app I deleted and reset my phone I reinstalled all of the phone again then I re-installed the Uber app and today I have noticed when you have the app on automatic except with the phone plugged in or not plugged in to a car USB there is no sound when you have the app on manual except where you have to touch the phone to accept the job with the phone plugged in or not plugged in the the sound works please assist with feedback from the engineering team
Fukingkiddingme - Giving a platform for work is one star
I’m giving 1 star for this app, it has lot of issues. Navigation suggestions are not the best. Flexy pay was easy in older version but new upgrade has no options. Viewing weekly income and daily income were easy on older version. Jobs information are not clear enough , street info and suburb info might help the drivers to decide the job acceptance . Giving jobs to the driver who are wrong directions are common error of this app. Missing the tolls used or giving tolls that are not used is another issue. Dropping pick up point and drop off point errors , drop off is not big issue but pick up point error makes work difficult and time wasting. Rates on traffic jam or waiting for someone is ridiculously low. New upgrade looks like more data and battery consuming not sure yet but its continuous sign of finding jobs and you are online sign irritates me . I know I’m online blinking all the time irritates me. And many more . There’s only one good thing , waiting que info separately in Sydney domestic and international terminal helps to decide . Some of the streets are closed for many years in Sydney but app suggests to go through that .
RenLouco - Suspiciously not getting enough trips
I’ve been doing only Uber Eats since Mar/19 and the majority, not to say all, the trips are done during the weekends. However, I’ve noticed that since the beginning I haven’t got enough trips after 8pm (sometimes even after 7:40pm), even though I was (and I’m) always available during that period.
Lately, I have been having problems receiving trips, meaning, not receiving them at all. I’ve checked with other mates driving in the same area and they’re all getting 6-12 trips from 6pm-9pm at least.
I’ve reinstalled the app, restarted the iPhone multiple times. But nothing seem to be working fine. One of my friends has just signed up to Uber Eats and he’s getting way more trips that I am.
I’m not sure if it’s a problem with me personally, which I think it’s quite impossible, or with the algorithm used by Uber.
I’m only giving 3 stars because I enjoy the usability of the app. At least, when I do get trips it is really easy to navigate through the app as it has a good UX.
Nickinnnng - Change ‘online’ time back to ‘driving’ time pleasssseeee
This app was wonderful for the past two years I have been doing UberEats until recently when they updated the app, it has become useless and not worth it anymore.
I am a full-time student studying and working UberEats to help fund my uni expenses. I used to do Uber in the early mornings before my class or after uni in the afternoon. Somedays when I rest throughout the day, I open Uber during the night and get few orders.
Recently after the new update, they have changed the 12hr ‘driving’ time limit to 12hrs ‘online’ time limit. In the past few weeks after the update I am only getting 1-3 order during these 12hrs online time, they the app goes offline for 8hrs. By the morning time when it goes back online i am already at uni. Instead of counting the ‘driving’ time used to make these 1-3 orders like before and keeping me online to receive new orders it counts the time the app was ‘online ‘ regardless if i was resting or if I was at home. This is soo inconvenient and useless. Now I can’t make money on it as before and therefore I am forced to quit Uber and find another job.
Fritzy15 - No sound
My app has no sound at all. No sound when receiving a delivery request and even when i start driving theres no sound on the navigation but when i connect to car Bluetooth or headset it will ring. Tried restarting and resetting and uninstalling but its still like that. Check my phone settings and its all fine with other apps only this uber driver app. Please help thanks
Until now no one had contacted me or tried to fix my issue from the developer side. Still no sound when receiving a request. Please help look into this problem its been like a month and its still the same. I’ve updated the app as well and install/reinstall but nothing happened. Someone please help me out..
KK Race - Not happy
I had another bad experience now. This 8 hour break system wasted my day. I am on the Uber app going to check the 8 hours break time. Instead of hit the side menu my hand slipped and hit go. I called Uber support team they said I have to wait next 8 hours to go back online as they can’t help. She also mentioned thus is common mistakes nowadays driver doing. I question if it’s common mistake why they not fixing as I am loose my day income because of this Go sign front of the screen. I am really disappointed with the service I am having with Uber now. They said they have more support Center and green light hub but no one can help anyone anyway.
I also agree with the other people complaining about map I noticed map taking through very tiny street where driver may cause damage on his car. Road sign not update. One occasion I got fine for no right turn. It was very sunny day I pick up customer and as soon I start driving out from his building the road is changed to one way only. But I couldn’t see the sign as I had things down to protect the sun shine I just followed the map directions. Not happy at all.
Jazibali97 - Navigations for bicyclists
It was a time when there were two options in Uber app settings whether to use uber navigations or google maps while delivering or picking the order, but now there is no more option left for bicyclists . If you are on a push bike account and in order to navigate, anyhow you have to go on google maps through uber app and If you don’t want to open google maps and prefer to stay on Uber App then you might have difficulty to understand the map as Now Uber maps doesn’t give you proper directions as it still gives to a Car or motorcycle account holders.
Uber maps doesn’t give you proper way like from where to go , which street to choose or from which point take a turn. It just shows your position and your pickup and drop off points in maps .
you should give options to select which maps a delivery partner wants to use. Not everyone is familiar with google maps
.. heyy - Terrible terrible experience with customer support
Uber customer is very unprofessional team when it’s comes resolving driver issues my Account was accidentally deactivated by kids taken someone photo on my Uber app during the COVID-19 time dealing with Uber support is a nightmare 🤬🤬 they didn’t reply anything for 3 weeks and didn’t even investigate and telling me fraudulent activity happened read community guidelines ok I’m sure I explain everything in messages exactly what happened but they only replied automated message really disappointed ☹️ never thought dealing with accidental mistake would a nightmare. Still can’t read messages and resolve issues if you resolve issues what is purpose for customer support team. Let me tell this is 1st time ever in 4 year I have to with customer support and it’s a big big headache. It’s was accidental mistake on the selfie photo by my kids. I have all the details of the person kids took photo including number email address and by the person still they can’t do anything to help fix it up what can we expect from them,
DatAquafina - Broken app and fare
I’ve experienced an auto termination of trips several times and it jumps out to my phone’s main page. When I pull over my car and tried to click it back on the trip disappeared and then later on I received “incomplete order notification”.
Besides that , the fare doesn’t really make sense. I don’t know how Uber calculate fare anymore. 2KM trip regularly paid around $6-$7 without supplement but when I have a 5.5KM-6KM trip it pays me $7??
Also the safety feature on text. It is way too sensitive , I could barely finish my sentence even when I’m standing still. Try to let customer know where exactly the food is or ask for detail it quits everytime and I have to re-type. Also the “can’t contact customer” feature is also pretty much useless. I tried to call customer but it always says the number is disconnected.
The map too , I’ve 3 experiences with wrong location and the accuracy makes me have to argue and put in complain to get the correct fare I deserve.
BeHappy_Somo - Navigation problem and payment
If there is less than 1 star I will rate it
The navigation is too noisy it shows too many times wrong way, closed way or no road at all.
And when send the support the delay 15 - 20 minutes they send back $1.5 no more that. The support send annoying message and say: you have an option to choose another application.
Another thing when you have 2 orders you can’t know the rate of each order as you are the work for nothing.
Just because you have an order to that area just take another one with extra $1.
Replay for developer response
You asked me to try force close. I every time do that. is not work and I change my device to make the Uber app work but there is no hope to be that.
For more information you put a link in your respond it shows that you try to solve the problem but the link is not work and it shows this message: “We’ve moved a lot of stuff over the years, and it must’ve been lost in the mix....”
So please don’t make your self as an interest to my review and send an old link.
However you asked me to reach the support team to resolve, do you think I didn’t make it?! :/
I already tried to reach the support team too many times, and every time I send a request they block my account. And I can’t get any orders requests for a 2 days or until they respond to my request with no solve the problem. :’(
So please don’t ask me to contact the support team because my account now received orders requests. :’)
Harish003 - Worst customer service
I do uber eats and I want to move to uberX. So I uploaded every document they requested. They told it activates in3-4 days. And I was waiting for more than 1 week. There was no response from them till I contact them and when I contact them they say they need to done this and that and they tell I advice your complaint to our team and it takes 2-3 days. And after 3 days no response. Then if I contact them again then they tell the same thing for again and again but they don’t activate account. Worst customer service . I have applied for DiDi and ola they activated with in 2-3 days even they don’t have any of my documents. This uber have has all my documents since 2 years because I was doing uber eats but they are not activating account . I don’t even want to give even 1 star. I want to give 0 but there is no option. Worst uber customer service and they don’t even have telephone contact service. They are available only via email and they reply very late for email. Worst service 😡
Fayatee - My One and a Half Year Experience
As many of you know the new app has additional "steps" or "clicks" to see information that was previously accessed or viewed at a glance. At the same time removing valuable features that were an institution of the older app.
For the sake of a user friendly interface and safe experience I much preferred the how you could easily scroll from the main screen a tiny bit to see both your daily earnings and the time you have been driving for. This has now been hidden away through clunky navigation.
Another featured that has been butchered is the ability to see both your cancellation and acceptance rate. Nowhere to be seen. How are we supposed to track how we are doing?
Last but not least another issue I've always had (even on the previous app since DAY 1) is the reduction of audio when a request comes through. Music is always playing in my car and it is a huge safety issue when I have to force quit the uber driver app and restart it just to fix the audio level after it gets affected by a request notification. I do this about x5 times a day. Sometimes more since the latest rendition of the app.
Honestly, I think a large percentage of your driver's would prefer the old app reinstated. When you hinder the user experience at the cost of frustrating your driver's and putting their safety at risk, due to a poorly designed update you really have to listen to your employees on this one.
Can't wait to see that copy paste response ;)
Potato slouch - Great opportunity
Being a Uber Driver has opened opportunities for us that we did not think were available to us.
It requires little effort to do something that you actually enjoy doing, and get paid for it. Yes you do need to make the little extra efforts that you probably would not do so often, like the daily car wash and clean-up instead of weekly. It takes very little time when it is done daily, as it isn’t really dirty, just make sure there is nothing tucked under the seats ect. Vacuum the mats and seats for that bit of gravel left behind by shoes and bags. Be extra politely your guests (yes they are guests, paying but still guests) Supply a bottle of water on that hot day or evening, and maybe a breath mint? Just make it fun, but don’t be “over the top”. You have the right to refuse that rude drunk client without penalty, Splend and Uber are both there for your protection
Tango2310 - Help drivers in the dark
Would be really cool if as you come up on a address the house numbers started appearing on both sides of the road. That way you could work out what order the numbers go in as you drive up the street. Particularly handing at night in the rain when both houses before my customers house had their lights on & my customer didn’t.
Would also love to be able to accept orders via my Apple Watch in case I’ve left phone in car or on my motorbike.
Finally it would be very cool to know in real time areas of high demand (nothing more annoying to driving where you think your next order might come from to get an order where you have just been) or even if a restaurant has high number of orders backed up. Very frustrating to get to a restaurant as quick as you can to find out there is a 30 minute wait.
Zaidoze02 - More travel for less money.
I have been working now for Uber for almost 7 years and I can tell you that this app is the best it’s easy to use very user friendly and a lot of good features you can benefit from, however, with all that being said there is only one major problem which I have been complaining to Uber about for almost 2 years now, The app will send you a job that can be up to 30 km away and the job will only be for a distance of 1.5 km and so depending on your commission with Uber you can earn a maximum of five dollars for the 35 km travelled, that’s horribly wrong and it’s a waste of time for the drivers and waste of money. When I spoke to Uber about this they said that they have engineers looking at the problem and trying to fix it.
And that was about six months ago!
Improve not disappoint - What have you done?!
So I updated the app thinking that a few of the bugs have been sorted and I can now go back to using the app without having customer messages repeatedly read out to me until I click on it & the volume showing max but so quiet until I close then open it again and when I type a message to the customer it disappears & deletes it before I get to finish typing, just to name a few. Oh, the most annoying & disappointing one is showing that I have received a tip repeatedly for the one tip getting me excited think I’ve received many but it’s just one repeated.
But, no, now I cannot even hear the guided directions even though it shows the volume as up full, the message a customer sends while I drive I can’t hear being read out now either which is dangerous while I’m driving as it also disappears quickly now. Arg so many things. Also, to try & find in the help section where to tell you guys this is not easy to find at all.
Fhdjdjjwjwj - Totally feel like rip off
One of the rider wanted to take free ride when he saw that he got charged for cancelation he reported as my car tyres were flat which it was not and uber didn’t take alook for after that report i have driven few hrs which it’s not possible if i would be having flat tyre and they blocked my account for that report i took it to my mechanic for check and they checked which my vehicle was 100% good i sended that that report to unber they still can’t unblock my account as i m full time uber driving i lost my income but they don’t care when call the support they still couldn’t help me and even they hangup on me so thats how they take care of there drivers still they can’t open my account which I can’t work and lost of money I think they r just waste of time to drive with them better to work with someone else with the positive reviews and rider’s feedback which all of them were satisfied with my ride if that doesn’t matter to uber
Paulatpokolbin - Misleading and often failing
The app continues to show surge pricing that disappears when an actual job comes up. I also do not get any benefit for being the only car in an area - I will stop doing that from now on so there will be st tonnes zero cars available. My specific area is very different from the city area it is lumped into and Uber is under pricing itself and me by charging around -2.5 of what the local cab company charges. Customers would be willing to pay quite a bit more for more coverage - which would lead to more drivers in the area and with that more customers.
The Pokolbin area of NSW id a perfect place for Uber but its customers and drivers are terrible let down by the pricing settings of the app - it is a very different place from Newcastle and should be should be treated just way - otherwise Uber will fail there.
Hilupatel - I have problems with sign in
I have a problem with sign in .. what can i do ? Before i use uber it’s working property but now my account its block i don't know what can i do i send more than massage with uber help but they can’t fine my solution .. my problem is my friend have my all document so he is use my account with his photo only and he was ride and ride i don't know . When he told me i was changed my password and all now days not working what will my problem can you help me out please to humble request with you thanks and one more think if i delete thise account and i make new one if possible or not ???
Bisha sha - Earnings again
They replies to my review and that was the same automatic response given to all the other people. Your support is the worst may it be call or chat they do not read or listen wt the person is say they just keep on speaking the robotic response again and again. Uber does not even pay according to minimum wage/hr still i never complaint and being a rider that on a two wheeler is tough for all of us and still there is nothing motivating in terms of earnings for them. Instead you don’t even give deliveries now from a month now i have no earned even that much that i can pay for my basic needs above that you guys just don’t care this is my only source of earnings and what i getting? You just keep on hiring like anything cz of which the old employees suffer and i see when I’m sitting from 3 hr for getting one delivery atleast bicycle riders are getting deliveries in heaps I don’t think that’s equality. Stop giving atomatic response if you really care abt the reputation and employees.
Melb2020#¥€£ - Aweful geo fencing with destination setting
I drive into the city from Melbourne’s South East suburb and put my destination on Collins S but on many occasions was sent to the Melbourne airport. It’s ridiculous when you can pin point a passenger within metres but when it comes to the driver, that pin point accuracy goes out the window. I’ve emailed and spoke with you support team on a few occasions and they advise that they are trying to help me make more money. If I wanted to go way further than the city, what’s the point of having a destination filter/setting? A few minutes either way , I understand but when it takes nearly half an hour to get back to where I want to go it not acceptable. And if I cancel the ride, you; Uber will punish me for cancelling a ride. And the other one is “I”lol pass you comment onto our development team” this would have been sorted way before but Uber blatantly disregard this for the driver. Lift you game Uber!!!! And fix it now!!!!
UBERPAY00000 - Uber driver fare pay
I am giving 1 star because nowadays uber they don’t care about delivery drivers cause they have lot of delivery drivers in Sydney Australia if 4/5 drivers are upset they don’t care about that and the main things is -I think uber knows clearly that delivery drivers are using their own car/motorbike , own petrol, and wasting their time and uber pay is vey low and I wan to say uber support to look after this payment system cause uber driver are doing their job to earn some money not to lose money and uber taking lot of money from uber drivers you can make a profit from uber eats app and from restaurants also and you need delivery drivers money too this is really unfair I will request uber to be fare with delivery drivers and look after the pay things, delivery drivers and uber need to walk together instead of leaving back to delivery drivers
At last make a fare pay to delivery drivers without taking their money.....
EvenSteven66 - Frustrating useless app
1) The app shows you the delivery address when you accept an order, but it doesn’t show you the address while you’re waiting for the restaurant to prepare the order. This would the perfect time for the driver to prepare for the trip, but the useless and pathetic app doesn’t show the address, so you can’t prepare for the trip ahead.
2) just when you approach the delivery address, the map zooms OUT so you can’t see where you’re going. The address is displayed in a tiny find that’s impossible to see...and the map becomes tiny making it very hard to see how close your approach is to the exact address... again... completely frustrating.
3) Both the daytime and night mode maps are hard to see because the direction is shown in a dark blue line over a dark grey line on the map. Any clown with an IQ over 10 would realise that gee, this is hard to see so we should change the blue to something like YELLOW, so it’s easy to see.
4) I’ve already watched your annoying and overly forced mask video and dismissed the pop up 10 times and it still pops up. Could you possibly make the app any more annoying?
The developers obviously have no idea what drivers actually need and obviously never test their useless app in the real world such as sitting in a car doing delivery. Frustrating, annoying, useless app.
Er.vishav - Disappointed and frustrated
Everything was going well. In July, I changed my mobile phone and installed driver app on that. I signed in and tried to go online. The app asked for selfie and so did I took selfie. The next thing is my account was deactivated permanently. I tried so hard to contact support team but no luck. Trying to contact again and again for about a week with hope they resolve it. I was so tired that I stopped trying more. Now, week before this day I tried to sign in again. The support team suggest to sign up with different email. So, I did it and upload all documents. After doing everything when I pressed go online app said to contact support team. Two days back I receive an email that your account can’t be activated. Today, I decided I should write a review here to help other people to be aware to dark side of uber. I has been so frustrating experience driving with uber.
Pjpjpjsingh - Uber Eats driver
Firstly, i am working with uber from more than one year on full time but now it is such a worst time i am facing because you are doing partiality with car drivers . In starting we earned $250 per day easily then we drop down to $150 per day and now it is the worst time that make us impossible to earn even $100 in a day. You can check my account from last month ,how much i am earning in a day . First you prefer push biker then motorbikes and in last comes the turn of car drivers . When we call you usually you always told there are not much deliveries in the area but it is totally fake . I cross check from 3-4 bike riders in last week and they told me they are earning minimum $250 in a day and even push bikers are earning more than us and you can check our account. I am really disappointed and i cannot expect this type of partiality from uber.
Jjholden - Driving in Queensland may not be worth it + bad support team and app bugs
Be prepaid if signing up in qld this process can and will take up to a month with the required government restrictions for booked hire ! And will cost you close to $1000 dollars you are not told about until you start working your way through the department of transports booked hire process!
And Uber does not supplement this cost !
Here’s a list of what to do first
Driver authorisation $ 185 up to 2 months wait time - ( federal police check )
Certificate of inspection $100
Extra ctp for ride share $80 on top of regular ctp
Booked hire licence $ 245 per year
Insurance $175 -$ 600 per year
Total cost minimum $895 to $1300
Total time for all application to process 4 - 6 weeks
Uber has bug issues
I have just become a driver and found after all the cost and 6 weeks of waiting that I can not receive ride request due to bug in app that does not give me option to choose Uberx
3 days spent on phone with Uber support who can not fix problems but only have a level 2 call you back with in 24 hours x 3 Dyas now ? That’s 72 hours so far with no income made
How are you meant to pay bills and live ?
Not good enough Uber ! These are people’s lively hoods at stake
Where does all that commission money go if you can’t afford to support your partners better !
Rokric2003 - Uber Driver App never Worked
I downloaded Uber driver app last week after been confirmed that my account is now active. It’s been 1 week and my account is still not working. I have been calling Uber everyday at least twice and they have been taking my complaint to technical staff who is sending me same message on repeat to send a screen shot of the issue. Till date the issue is still there and the so called Uber technical support team has not been able to resolve the issue. I think Uber is equating money on their technical team as the messages I have received can be sent by customer service because all they say is to close the app and reinstall it. I am very disappointed from the level of service they provide their drivers who are the one actually making money for the company. Good luck to everyone who decides to deal with them.
Dmurgis - Minimum wage a dream
Get a job if you can do this as a last resort, society really will punch you in the gut when they are riding cheap and ask you for bottled water, which the pay 3 times the price in normal taxi but wouldn’t dare do the same. You earn $150 on average a day , less fuel, GST, car insurance, car maintenance no break pay , no public holiday rates as everyone in society gets and really what you are left in pocket is around $13-15 dollars an hour. All the strategy Uber tells you only works with 25% of Uber driver that do this 12 hours a day. On peak period everyone is out then you get hails to go to a pick up 12km out to deliver a customer on a journey for 7km which is only paid. You don’t get paid for the km you use fuel to get to the customer. So in action you actually in the losing side cause Uber take 30% of that and gives you nothing for the 12km you drove to get there which is running their service to begin with.
Amit lathwal - Maps issue
Older version of uber maps had a massive problem. Every time when a driver going to pick up or drop off the customer, uber maps takes driver to the back lane not on the main street. Every time I have to figure out my self wether its a lane or street. Then the customer complains about why i am waiting in the back lane or back street, and thats where the driver rating starts to drop.
I have been driving for 8 years now, and i am very good at driving, it feels so
Humiliating when customer tells you that you shouldn’t be working because you don’t know how or from where to pick up
Customer. Second problem is maps are not up to date, they take driver to not right street, no through roads, thru padestrian walking way and some times in one way street as well( which is highly dangerous)
Because most of the time driver is depending on maps. I don’t know where uber has bought the maps from, but they very old and not up to date.
There should be more tutorial videos for riders how to use uber aap, like how to add stops in one trip, how to update drop off add while on the trip, how to
Share fare and how to do a pin drop
Location pick up. 70% of the times customer don’t know how to any of that.
Please update maps uber it would solve half problems from rider and customer.
Renfejar - Don’t trust Australian Uber it’s a big FRAUD
Uber is a ridiculously business. Uber take %25 of drivers earning with super bad service specially phone service. Drivers spend their time, car, gas, insurance and many other things for driving with Uber but Uber take %25 with poor service!!!
THE MOST recent issue is: Uber gives discount to some riders and Uber take this discount from drivers earning😡 unbelievable
I found other important reason for do not drive as a driver with Uber: Uber is Fraudster!!! Most of trips calculating are wrong (90%) I have many screenshots from the wrong fares; I shared them on my Facebook. If the fare is (for example) $40, Uber pay you $25. I reported many times about this issue but they sent me some copy paste without reading my complaint. I won’t drive with Uber Upon finding other job. Don’t trust Uber. Calculate for every single trip after drop off your rider if you are driving as an Uber driver.
Zyxgillxyz - Lack of technical support
My story is similar to one above. I have new vehicle and for 8 days I have not been able to drive for Uber Eats. The phone support tell me there is nothing wrong with my documents however they don’t know what is wrong, they put me through to tech support.
Tech support then see I’m an Eats driver and terminate the call.
I’ve messaged numerous times through the Help section of the app and am not getting a response. I do not know if they are even getting my messages. I’m trailing though all their notes and google to find more help as I’ve lost a weeks money during a busy school holiday. I am appalled by the lack of help and the trite comments from the helpline that can’t help! What company these days doesn’t have a complaints department? Maybe I need to contact trading standards?!
I’m a new driver and finally thought I had found a company that can fit in with my other work....but alas no!
Hebridneijdnd - Worst customer service
I have never been experienced the worst customer service ever from uber. But today they have proved that even the biggest company like uber can be unprofessional.
My vevo check has not been uploaded by uber on the uber driver application. Given the facts that my vevo check is valid according to national crime check.
So by no means I shouldn’t have any problem with me vevo check .
But as i have sent them heaps of messages from over a month that why my vevo check hasn’t been uploaded on the app.
They said that they have escalated my issue to the specialised team and would fix the problem in 24 to 48 hours .
And they have sent me so many messages by saying the same messages over and over that they will fix the issues in 24 to 48 hours .
Today its been over a month and they still haven’t fix my problem.
I wouldn’t recommend any one to use uber driver app for the deliveries.
I recommend use the Menulog instead where you can have your police check and vevo check for free. And with in three days you are on your road doing some deliveries and make good money.
I would’ve given this app a 0 star if it’s possible .
So please if you want to waste your time then go head download this app.
Anthonyaus - DEV really adjust a rating system.
DEV team, I know you guys work hard to build up the App, but we (Uber drivers) losing a lot of money and wasting time because some of issues that App brings to us.
1/ Driver chooses destination where driver wants to go but 90% App automatically accepts a trips against the direction or far away from the destination. For ex: Driver wants to go East, APP accepts trip go to West (10 km away from the destination). These issues happened all the time. Why?
2/ Please add one more function (3 level of Zoom Out/In of the map). At the monent, it is extremely hard to know where to turn at the round about or small lane/street because Uber map always zoom out for whole map, everytime driver tries to zoom in to see where to turn, system automatically zoom out for 1,2 seconds. Please fix it.
3/ Due to zoom out map like that, driver has to choose another Navigation (Google map / Waze) to know where to turn, so driver used to miss another trip from Uber App because the notifications of Uber Driver App on IOS is completely useless. Never ever works like the other app. Never vibrates or make any sounds for the next trip if you are not on the Uber App (using Google Map or Waze Map) at that moment. Please fix it.
MaddyC48 - Ridiculously hard to find chat support
The option for chat support only seems to come up for certain issues such as signing up and having documents approved. Once I was approved and can now work, there are no options to do this no matter how hard I tried to look. They say their help answers are found in the FAQ’s and on their website because they clearly think any help sought after has been answered which obviously isn’t the case as every situation is different. I even tried to call their 24/7 support number but they didn’t even have the phone service available to uber eats deliverers.
A lot of the app developer’s responses to bad reviews here state to go to their website and get in touch but it just leads to a bunch of links that lead to more links. It’s just so confusing and difficult.
Rononoa Uzair - Complicated Settings
Giving 2 stars, as there are some features which gives me headache every time I finish the trip, such as:
1. After finishing the trip, app ask to take picture for drop off, but 90% of and even most of the time we receive drop-offs for building, so can't leave food outside.
2. Customer sends messages and it pops again aand again, another headache.
3. Restaurant prepare food late, and we drivers are geeting late feedback and getting negative review.
4. If there are multiple pickups and drop off, there should be a customised dropoff and pick up opitions, as sometimes I receive pick up during any current dropoff, and restaurants are on the same way but you can't pick that food up, and we have to come all the way back to pick the food from the same restaurant we passed away from.
5. This is the biggest problem!!! Restaurant are not prepared their food, but the call the driver 15-20 minutes before the food prepare time and we reach the restaurant and we think it might take 4-5 minutes, but no, they gonna waste our time and we loose money.
There are the things which gives me a daily headache while doing Uber Eats.
United Productions - False advertising
Advertises flexibility but there’s no flexibility beyond when you turn your engine on and off and that is dictated by times of mass transit. Every other aspect of driving for this company is directed by the company. Selective preferential job allocation means earnings are variable and insecure, preference growth of passengers means potential loss of access to the product and loss of income. Time off due to illness or for any other reason is penalised. Uber only has an app. The cars are provided by drivers who are not compensated in any way for the use of them or their depreciation. Drivers do not get paid enough to make a living. Flexible payment is really access to a loan shark that demands high interest in the costs of petrol and maintenance on any amount earned. Driver and passenger ratings are not given equal status by Uber. The company is a financial cowboy, living on loans while accruing $billions losses. Uber is a scavenger.
Nagasaiganesh - Not responded in proper way
Hi, uber now introduced a new trips called UBER CONNECT which the drivers need to be very aware of that. The people who book this connect service can give any parcel to drivers to deliver at destination. But people using it to deliver drugs a alot, which i have faced the situation two times got pulled over by police. When they check that package it got drugs in that and i have got arrested for that. When i raised a complaint on uber they simply said they dont help us with any legal obligations as we are on our own to face that kind of situation. So all the driver parters please be aware of what you are delivering when you do UBER CONNECT as uber is not really taking any responsibility. Police investigated me for around 3 hrs of no mistake which made me crazy and in the final uber said they got nothing to help me. Which was very bad.
ElenaMonte - Review
I am discontent with how bad the Uber Navigation app is. This is influencing in my rating. This is because despite I take my job seriously and try to deliver the best service possible, it is impossible to control your rating if your navigation tools aren’t updated. Also, it is impossible to know the areas better straight away as Uber covers ample distances and areas to work in. It is impossible to learn all these areas to avoid navigation issues.
You guys make a very good revenue out of Uber service, the least we expect is a good Navigation system and an accurate pick up system.
Pick up locations sometimes fail, specially when the location is not a residence but a business.
Overall I am happy and proud to work for Uber, although I do not find fair being rated for aspects that are not 100% under my control. This is Inaccuracy of Navigation systems(I.e one way streets, alley ways beincounted as roads when they are not,...) and inaccuracy of pick up locations. All these inccur on client and rider frustration.
If there is other Navigation app that it can be used, why don’t we get instructions on how to?
Qtiavcm - Map
It hard to thrust the map and a system that usually collapses through busy periods. Today my app. stoped showing the pick up addresses. I need to star calling customer to know their pick up addresses and asking for dirección to bring them to their destination. I decline 2 request. I drive 16 minutes to pick up a passenger at Coomera Sport Club. The person call me saying that they where waiting at Merrimac to go to a Cricket game. She was upset. Off course I will lost my booking fee because the system failed on my.
I call UBER support. They recommend to sign in and out the system. The point is that other customer where commenting about the multiples issues they have to book a trip.
Scarllosr - Uber is like Aaron...
I’ve been struggling with UberEats for
more than one month with issues in my account. I just finished a chat session with Aaron, where I spent almost two hours talking with him over the chat asking him the same question over and over again: “Do you believe in everything you’re offering me as a solution?”. He never answered my question clearly and directly. He assumes a position passive-aggressive and starts sending me messages about my tone. I asked him to highlight when I was being inappropriate when talking with him, nevertheless, he has not answered me back.
This chat was finalised with Aaron saying that he could move forward because of my tone and my question is still without an answer. I do not think I am going to get any answer back from Uber. That’s fine. They have lost a customer/partner. Maybe, it is nothing for them today.
Uber, Aaron is just like you, do not believe in your own process, procedures, deadlines and gets angry when it is asked why he is doing something he does not believe! Why he is offering something he knows it will never happen that way.
I do not expect any answer back from you Uber, as I cannot expect from Aaron.
Uber unimpressed - Feedback System Needs Review and New Features need to be added.
- One of the biggest problems I find with the uber driver app is the feedback system. It is extremely hard to improve on feedback when you can’t see what time an order is due to customer or when you need to be at the restaurant for pickup. How can we improve on something we can’t see?
- The navigation also needs fixing, the uber app navigation constantly tells me to do illegal things like crossing solid lines and doing illegal uturns, in these case I have to keep going and use extra kms but because uber calculate distance before trip its not paid for. The support team are unhelpful and just tell me to use a different maps which doesn’t equate for compensation of kilometres
- The app is also very buggy, when the app is running in the background and I get a request almost all of the time when I go back into the app and tap accept it will spin for over a minute then say “Something went wrong” this also happens sometimes in the app.
- I also think the app would see a huge improvement if you implemented a better UI to work with CarPlay and AndroidAuto to make it safer for drivers or to at least add voice control to accept requests.
Lovaticcccc - Rider damaged my car
After having great experiences with Uber x for roughly 11 months, I can say I’m now extremely disappointed with the little support driver partners receive. My car was damaged by a rider intentionally which resulted in my seat belt straps having several scratches and marks, my seat belt looking deformed and damaged, the metal parts of my wheels left with dents and scratches, as well as small dents and scratches on the side of my car. Instead of receiving support, I was victim blamed and my issue was treated quite unfairly. This means I’ll be stuck with paying for damages that I didn’t cause. If I don’t pay for the damages then it’ll have a negative effect on the value of my car when I decide to sell it in the future, as well as the possibility of the seat belt not working properly as a result of the damage. I’ll be sure to let everyone know about how Uber treats their driver partners.
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Atifo - Avoid tolls
Maps forces u to go on toll road, even for short distances. We should have an option to avoid highways or toll roads. Customers do not like toll road.
LegionOfSparta - Worst support
Navigation gives you WORST and unsafe directions. Support is worst then navigation. App full of glitches. Unhappy . Better flip the burgers in McDonalds then driving with Uber
JomonJKV - Sound issue with CarPlay
After update, I’m unable to use CarPlay with my iOS (iPhone XR). Sometimes there is no voice even for the trip notifications, I missed so many trips. I have to keep looking at phone while driving.
Even can’t play music from stereo if Uber app is in “On”
Myriam Saint-Hilaire - Modern day slavery
Uber takes advantage of drivers by providing wages that are ridiculous and pocket a third of the few dollars you make. The only way to make Uber make sense money-wise is counting on tips and speeding through the streets to save time to fit yet another delivery. Tips are like throwing dices, you can get nothing, a mere $2 dollars or more. You can’t really count on that to make a buck. Uber has algorithms in place that limit your earnings to the max. On average, a half-hour delivery will get you maybe $8... Cut off the car maintenance and gaz costs and you have less than the minimum wage. To put the cherry on top, you are rated by customers on each delivery and let’s be honest, it doesn’t take much for a customer to get grumpy waiting for food and touch the thumbs down review on the app. So combine all the factors above together: the result is a mess. Uber is modern-day slavery.
Djjggjj - Uber pay driver too low
Uber took 30% from driver fare, so drivers’ income mostly are depended by tips from customers. But lots of customers don’t pay tips even we deliver for 10km. So hourly pay for Uber eat driver is even lower than provincial minimum pay, the lowest hourly pay I got is only 7$ and highest is 15$ for doing Uber eat. If Uber eat app can change the tips system and took less percentage from drivers, it will be more fair. And Ubereat already took 30% from restaurants merchant side by every order, then took another 30% from Ubereat drivers, that’s way too greedy!!!
306983923 - Updated app doesn’t work.
Me and several people I know have the same issue. And I notice another person on here posted the same problem. You go into the app and it’s an endless cycle. It says get the app, so you click on that. Then it takes you to the App Store and click open on the app that’s already open. Then check status. Then get the app. The app is already downloaded?????? So frustrating.
Gurjeet,, - Uber
its not worth to drive uber, uber eats , uber just don’t care about drivers. GPS is getting worst, you can’t relay on uber gps
Arjun1269 - Worst Uber map & Uber attitude
I drive Uber for 4 days. My riders reported safety concerns just because of Uber map. Don’t ever use Uber map. Use google map or Waze. I faced of so many issues with Uber maps while driving.
They should judge drivers by listening on both sides. We have to use phone on dashboard to accept requests. Ryders made safety reports about it. They should have common sense to understand.
Royparker79 - I formally request communication with management
How do I speak with management.
I have been dealing with support via phone and messages ( review my support messages ).
I have some very important issues in which I only receive disingenuous copy and paste responses from support.
The shameful communication with support is beyond maddening.
Please have management contact me. Roy 4165006821.
Pepsilogie - Vole
Uber est entrain de voler mon argent a chasue fois, par exemple je fai 12 courses, ya que 8 affiché, et le reste non et aussi mon argent jai que le paiement des 8 courses, et cest a chaque jours, quand je parle avec eux ils disent attend 48h a chaque jour
RG 27 - Wasting time to work with Uber
Working with Uber most of time is just wasting our time. We spend our time out of home to make a little money, but normally it even doesn’t cover your gas and mileage of our car. I don’t recommend Uber to everyone. Go and find other ways to make money and don’t waste your time with Uber.
Manny Sahota - Compensation for Luxury Vehicles
I am driving a jaguar XJL as a full time driver. Yes, I actually enjoy driving all day :) I provide a water bottle, gum, and an executive car experience. My problem here is that my gas is more than the money I am making, not even including all other costs. I want to provide the best service to our Uber clients, but I need you guys to help do your part and compensate me accordingly.
factor in my gas and pay me a little bit more please.
I’m just trying to help both of us here :) sorry if this email reads as offensive.
Patel00 - Documents rejected
I was working with Uber as full time driver and last week my permit was expired and I am sending them a new permit but every time they refuse it. It’s more than 15 times and I was waiting from more than a week to approve my documents but I am getting no positive response also customer response is very bad. Now I realize it’s worth to work with Uber, it’s better to work for some company’s because when you stuck in trouble there is always someone to help you out but here no one is helping out to solve this issue.
Ozboz3 - Waist of time and money.
I have been trying to sign up as an Uber driver for four months. I have submitted all my documents and I’m still waiting for them to be approved. It has taken so long that my vehicle insurance has expired and I had to resubmit a new document. Now mi the later I’m still waiting for my insurance and my commercial vehicle Inspection documents to be verified. Does Uber realize that it cost $100 just to get you vehicle inspected and that it also cost money to obtain a criminal record check just to apply. UBER is a joke. I have tried to contact u we support. After waiting over an hour I get through to a person who can’t help me because she is not a “Driver” support person. She tells me to hang up, go the “help” in the driver app and scroll to the bottom for the “driver support” phone number. I do this and this link is not in the app. I search online for the driver support number and everything I find directs me to “Uber driver app”. What a complete waist of time and a terrible experience this has been.
Ak989800 - Work one your document scanner or allow alternative way
I am trying to upload my documents since 2 weeks now but it always get rejected. I also talked with one of the support people and when i uploaded documents they said it is ok but it rejected again. Don’t waste people’s time.
PointShot - Getting better
Could you add CarPlay and Apple Maps support? I’m not a big fan of google maps
An easy way to thank all so I don’t forget anyone.
Service fee should be flat rate and not percentage. Just because a distance is further, doesn’t mean you guys incur a greater cost. It is “I” the driver who is incurring extra costs on further distances. Let’s be fair here.
$2 flat rate? $3 even?
Thanks for making driving and delivering better. Keep up the good work.
Mr.E222765 - Terrible support
I tried for months now to sign up for this form of service. Not only have I been strung around helplessly, I was also the just rejected by them saying I am not me. If you sent me a number to call instead of outsmarted messages with fake names we could have solved this problem but instead you just gave cookie cutter responses without ever even actually offering to help with the issues I was bringing up. -100 out of 5 stars. Terrible company, terrible customer service, terrible experience.
Sall-y - horrible rating system
Uber should enforce a customer rating system just as strict as the driver one. Why should an ubereats deliverer be penalized for something out of their control? It’s ridiculous. Do better Uber. Customers should not have this authority over the deliverers for something out of the deliverers control if the same conditions aren't placed for them.
M_Misk - No support for drivers
I have a problem with Uber and they simply don’t want solve. Tried to call them more than 10 times and it’s just a waist of time.
GS Sidhu .. - Customer care
Customer care sucks, My issue is in pending since last two weeks.
Kish1191 - Low request
Last 2 days i drive for 4:09 hours and i got only 2 rides which pays me around 9 dollars only i can’t understand that it happened with me because i am a new driver or it happens with everyone.
Taze tajinder - Worst navigation
#1 worst navigation
#2 stop music when notification from uber app.
#3 always delayed with trips
#4 less shortcut comments
#5 call support worst, learn from SKIPTHEDISHS about support.
Zffhjknvfds - Delivery address
Address of customer should be show before accepting the order
Rajdss - Rating issues
Uber didn’t listen his drivers. They listen to the riders and given huge power to them to rate drivers which they are misusing.
It’s difficult to satisfy all riders. They just tried to make drivers life difficult by rating poorly.
As long as Uber do not listen his revenue earner drivers , Uber can’t survive in the long run.
CP32145 - Poor navigation
It is never a real-time traffic update. Directs to worse and longer route. It is not even up to date with turning restrictions and road closures. Numerous glitches.
AS $@ndhu - More rider information needed!!!!!!
As uber provides all the information of drivers like Car info, driver’s photo, name to the riders, a driver also need riders photo especially when picking up from the road sides.
Sh_dh - I dint get paid for the ride
I dint get paid for my ride. My ride money was adjusted from 25 dollars to zero. This is not the way you treat drivers. I am sorry to say I was disappointed when this happen to me
Nzaveri - Uber Select for Premier Vehicles
I drive a Mercedes Benz that consumes high octane gas as well as provides less average compared to other vehicles YET Uber won’t let me drive SELECT until I complete 100 rides as an Uber X driver.
This is super disappointing and above all the customer support on phone is completely ridiculous - very poor outsourcing job done by Uber.
May switch to LYFT
Farzia - Volume issue
It’s been awhile that volume of the app is very low , I miss calls several times , I checked my system volume as well Uber driver app volume in setting is maximum but no success .
Akkamind7 - Can’t edit the zip code / unclear feedback system
You are only able to type numbers in the zip code, when you contact the customer service, she told me that it is the only way to do it so I have to uninstall and install the app, done that but still the same issue.
Another thing is that some restaurants don’t mention that it is mendatory to have a delivery bag, then they put a thumbs down for you with that reason (probably because you sent a bad feedback due to their excessive waiting time). Better switch to another competitor!
Anderson0611 - Need attention contact customer support
I got above error message
Customer support doesn’t have any clue
Developers fix this issue
Edgar Re - In app Navigation Bicycle
Please bring back in app navigation for uber eats bicycle please. Opening third party navigation is so confusing!
Screen8647 - App hardly works
Have been unable to go online for 6 days. Support does nothing other than tell me to re install the app and that they are aware of the bug. Even when the app does function it’s freezing and glitching constantly. Navigation is trash compared to google maps and will not avoid toll routes, it may even direct you to one. Uber will not reimburse the toll..
_Shortiiee_ - Improvements needed.
I wish they’d somehow fix the map, multiple times I’ve been told to turn one direction and when I do, I am told to pull a u-turn right after. Map had me make 2 u-turns on the same road and probably would’ve kept trying to if I did not look for the place myself.
Pay wise ... pretty sad we use all this gas and put all this wear and tear on our own vehicles to get mostly $3 deliveries and the benefits for gold and such aren’t even that great.
There’s a few things that could be improved.
Warriorvdg - Unable to go online at random times
Uber is amazing. I love working with Uber and only drive for Uber. However lately in the past few months, I get locked out for hours at a time for no apparent reason!? It’s hard when you depend on it to work
Dilla Sabbi - AppleCar Play
Can you guys make this app work with AppleCar Play. It’s a very good safety feature to have and it simply drivers lives so much.
Amitk9316 - Pay
Big shame on a multi billions corporation paying $2.50 for delivering foods. They keep all the profit charge customers restaurants still doesn't pay decent wage to their drivers
SHAME AND RIP OFF
PLZ USE SKIP OR DOOR DASH FOR FOOD DELIVERY
Parth Amin - Ridiculous support
I have a problem receiving orders for the last five days; all I get from support is their copy-paste answers of how to restart the phone, force quit the app, etc. I have tried everything they asked, and yet the same problem persists. I wanted to talk to management, but they are nowhere to be found; all the customer service employees give you false promises.
Swarnim Raj - App marks order as delivered if nearby customer
App marks the order as delivered while I'm trying to find the building. It also goes into unresponsive order state sometimes. There's no option to contact the customer in such faulty delivered cases and the customer care has too long a wait.
Rajiv Nagpal - App is not working properly
I called several time but issue is still same
Banamk - Worst company to drive for!
I started driving for them last week and they won’t pay me my money. I keep calling the customer support and they claim I was paid but I when me and my bank request a transaction ID they hang up the phone or place you on a long hold and drop the call. The pay is cheap and not worth killing your car over!
Venkateswar Reddy - Pending application from October
I started my process in October and my background check is still pending
I contacted them many times and the customer service people talk all nonsense
Waste of time
Sherrysinghsethi - Driver abstract pending since 10days
My driver abstract I pending they won’t help it’s Been around 10 weeks
Jatin774 - Full of bugs.
Phone volume goes down automatically and music stops always when this app navigation or any notification rings. While connected with bluetooth, the app does not gives you proper notification and after disconnecting the Bluetooth the app wont sound any notifications on the phone. This app is full of bugs.
Uber east driver - Pay is horrible
I have been with Uber since 2017 but now this new payment policy I am getting only $3.99 per trips and some time I have to ride my bike for almost 5 km and getting only 5 dollar. Uber should really work on riders’ pay. We are working without any benefits.
CUberP? - Unreliable plus poor support
It’s becoming frustratingly unreliable. More often is showing to contact Support about my account. There is an issue with my account, duh! But support over and over provides me with the same troubleshooting steps to tell me that there is an issue with my account, and many other more accounts...
KAM NIKON - Class 4 license to deliver food
Why do you need a class 4 license in BC to deliver food. Not worth it.
Thankew - Trash
Too many bugs , when u do food delivery app suddenly stops working when u reach the Resturent
Aarush5 - UNRELIABLE AND BAD SUPPORT
Your Account will get Deactivated if you get 3 or 4 bad Reviews and thumbs down and the Support doesn’t help you in any way
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