Uber - Driver: Drive & Deliver App Reviews

VERSION
4.448.10002
SCORE
4.5
TOTAL RATINGS
603,302
PRICE
Free

Uber - Driver: Drive & Deliver App Description & Overview

What is uber - driver: drive & deliver app? It’s your hustle.
Our flexibility. Your independence. Our security. Your business. Our support. Here’s why you should drive, deliver, and earn money with Uber.

Drive or deliver.
It’s up to you how you want to earn. No other app offers the same opportunities.

Earn on your terms.
Whether you want to use your bike or your car, you can make it work. Decide when, where, and how long you want to earn, while keeping your flexibility.

Plan a smarter schedule.
Exclusive app features like the Earnings Estimator can show you the busiest times to earn and keep a flexible schedule.

Work from anywhere.
Whether you’re in San Francisco, New York, or Austin, Uber is available in over 10,000 cities.

Make money in your free time, then cash out when you’re ready.
With Instant Pay, you can transfer your earnings up to 5 times a day.

Enjoy the Driver app with CarPlay
Accept trips, get turn-by-turn directions and earn with ease — all from your car’s screen.

Stay safer with safety standards.
We all play a role in helping keep each other safe. That’s why as part of our Door-to-Door Safety Standard, riders and drivers are required to wear a face cover or mask, even when vaccinated

Sign up is easy.
It only takes a few minutes to get started. Drive, deliver, and earn with Uber now.

*This app typically uses 2 GB of data per month. Using navigation can decrease your phone’s battery life.

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App Name Uber - Driver: Drive & Deliver
Category Business
Published
Updated 12 February 2024, Monday
File Size 401.49 MB

Uber - Driver: Drive & Deliver Comments & Reviews 2024

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Alan. The app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all.

The up and down app. The app is great when it wants to be, other times not so much. I have been driving for Uber for a little over a year. And in that time I can say there is good but there’s a lot of bad. The app has a lot of issues, you shouldn’t have to uninstall and reinstall an app for it to work is one. I have experienced a few solid weeks of making good money then all of a sudden the app is having issues that no one from Uber knows how to resolve. I really feel that this is by design. Uber doesn’t want their drivers to actually make a good living. Because if an individual is making good money let’s say for 3months straight Uber fears you have the opportunity to find something better, with less pressure to cover your bills. For the past few weeks I’ve been starting my day off early to get the morning surge pricing and would be done by 3pm. After the first week of doing this the surge pricing went away. The next thing to go was the app working properly. The map is usually a light grey when it’s not too busy and red in areas that are surging. All of a sudden my entire map is white except little pockets that are surging. Now I barely get any rides. I think this is to keep you working for them. Luckily I also drive for Lyft so when they start pulling the usual I just turn on my Lyft app. I recommend also becoming a Lyft driver also, so that when this happens to you, because it will. You’ll at least have a back up to still earn money.

A company that doesn't care about its employees, cares about customers rating more though.. I was making deliveries for this company, working hard under the rain sometimes. Never did serious violations, never stole the food or something like that like other drivers do. My rating was 73% and I never was aware that it must be at least 86% in California state. They never sent message or notification saying that I will be deactivated if I have rating less than 86%. And I had more thumbs-up from customers and complinments by the way. So recently I was just deactivated without warning, notice, investigation. This is such an unfair! They say that the reason is low rating and actions which were against “Community Guideliness”. I was always sure that people get deactivated for serious reasons but this was something unserious and something what can be fixed but they just deactivated me permanently and said I don’t have the right to appeal, they just rejected it. If you decide to work for them, know that you are worthless to them and they will deactivate you one day for nothing. You will just waste your time. You can read on the Internet how many people were deactivated even for a customer complaint, which was not true, but customers are people for them, and employees don’t count as people for them. For this reason I’m not going to use any Uber service like delivery, rides, rent anymore. I’m not your customer anymore. I'd rather use services of your competitors.

Auto background checks are awful…. I decided to get this app and sign up for uber just to find out after the strenuous process of finding my papers and documents was for nought. If their automatic background checker messes up or finds a “discrepancy” kiss your uber driving dreams goodbye and say hello to painful weeklong processes of trying to get in touch which their support team (which can take more than an hour if you even get the help you need). I got in touch with a support agent after 40 minutes of waiting and she said there was an issue with their auto background check and that she would have the internal team fix the issue and that I would get an email saying I'm ready to drive in a day or two. To my surprise instead of an email saying Im ready to go I got an email saying there was a discrepancy on their auto background check, checkr, website and that I would have to manually put in my info to the website. I did it after the strenuous process I’d been through to get here and to my surprise it said i would need to contact someone in checkr support to get my “discrepancies” sorted out. With no info on how to actually do such a thing on their website and the pain and suffering I had gone through up to this point I decided to throw in the towel. In conclusion this is the worst experience I’ve ever had applying to any job, so if you’re as lucky as I am with background check “discrepancies” I recommend moving on and considering a different company to work for.

Needs some improvement. I’m a driver for the app. I’m constantly dealing with the app freezing on me. Which causes me to lose time on my deliveries and me having to restart my app. You need to reconfigure when a new order pops up. I don’t like when I’m literally about to turn onto a customers road and a new delivery pops up. It’s frustrating! I’ve also had issues where I’ll take a picture of an order that’s a leave at door order and I’ll hit the sun it button and walk away only to have my app mess up on me and lose the picture and my customer already start taking there order in. But then my customer will call in and say I never delivered there order. Totally unfair to me because it reflects bad on my record and this has happened 4 or 5 times to me so far. I’ve called in and spoke about it. But it’s still happening. Now I have to call in as soon as It happens so it doesn’t affect my record. And now we have to worry about an acceptance rate and cancellation rate in order to stay current on the app. The acceptance rate is a joke because here in NJ these orders I’m going to say atleast in the Burlington county area where I drive are crapy a good 75 to 80% of them are $2.50 to $5 orders and that barely puts gas in my car to do this let alone keep up on my car maintenance to do this. This is my main source of income right now. So you have to step up your game Uber. This is a main source of income for a lot of single parents.

🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️. The GPS is HORRIBLE my God. Had me deliver to a deserted desert 🤦🏼‍♀️ I’ve had to drive MAAAANY times through a neighborhood to another to a main St. To get where I need to be when I could have just made a left turn. They owe me so much gas I can’t even count. I also HATE that we have no idea where we are delivering to until we have picked up the food and hit pick up complete. It’s NOT FARE AT ALL. They know we can’t cancel once we have the food. Anyways, I’m glad I have the job but it’s so not ok. Just ridiculous. Extremely stressful with just those two. Oh! They have me picking up food all the time from places that closed like an hour ago or more. Come one Uber. Do better. Also, they are the WORST customer service I’ve ever dealt with in my life. I’m being serious. You get transferred six times no matter what. Seriously. Not five not seven SIX. I’ve counted. That’s how many times I e had to call them. I’ve had time to count. And each person says “I promise this is the right department “ EVERY ….. SINGLE ….. TIME. AND you tell them that the guy before promised and then they say “ well this time it is the right department “ but it’s NOT and never is. I swear on my dogs that I’m not overextending at all. I really hope they work on this stuff. It’s not just some small issue. I love ❤️ my customers though. I deliver a lot at the same times so they know me by now.

Horrible. I really hate to write a negative review like this. In fact, this my first cynical review of any kind in my life. Unfortunately my poor experience with this app has given me no choice but warn others of the potential issues ahead of them. I have a decent paying job. I have been trying out these type of delivery apps for the past few weeks in an attempt to make a little extra cash. All have worked out well expect this app. I registered my information as instructed, but when I go to deliver I am told by the app I am unable to go online and to contact support. So I contacted support. A total of seven times over the course of eight hours, through phone, the app, and their website. Not a single person can give me any answer or support as to why my app is not working properly. No disrespect or malice to any individual I have spoken to, all were very professional and concerned of my situation. Unfortunately, the system this company and app has in place seems to be completely broken. I’m being told by multiple employees that all my information is correct and that my case has been upgraded to a “Priority” but here I am sitting at home, willing and able to go out and work for this company but unable to, with no explanation whatsoever. Like I said before I really hate doing something like this. But this is literally my last ditch effort to get any type of answer from anyone related to this company regarding my situation.

Inconsistent. I’ve noticed inconsistent opening and closing the app out. Also across the board it’s not the same in Diffrenet areas. For example Tulsa airport (in Oklahoma)waiting area is not the same as XNA airport in Northwest Arkansas. The Tulsa waiting lot in Tulsa is way more convient and up to date. It shows a weekly view of flights arriving in the area and the best times to try to earn by wait times. You could plan your whole week out using the Uber app if your a serious driver! I noticed that last week how behind times the XNA wait lot is compared to bigger cities. I feel like the drivers in this area should be able to experience that side of the app because there is very many serious driving in the XNA are. It’s also Bicyvle capitol of the world that sponsor big name gravel bike riders alongside RedBull. The airport is also undergoing big construction projects making our airport more efficient and to grow with other airlines. We have the University of Arkansa 15 miles from the Rogers Bentonville area that provides good income on the weekends along with flights flying to over 20 prime locations in the nation. We have big SEC sports right in these mountains that we drive for along with elite Wal-Mart and Tyson executives that fly right into this area. It helps supplement incomes being able to drive for Uber and if I could make a better career out of it I would seriously consider. Maybe someone reads this and gets back with me on the “XNA update”

Horrible customers service. I was attempting to sign up to be a driver. The app would not let me switch my city, I had to wait 15 minutes for chat support to do it for me. The chat guy had difficulty directly answering my questions and I had to ask the same thing multiple different ways to get proper answers. They switched my city, and I re-submitted all my forms. However, I kept getting emails and notifications saying that my documents were not approved and I needed to re-submit them. I did not have a positive experience with chat, so instead I called them this time. I was on hold, without speaking to anyone, for 25+ minutes before I was disconnected. I contacted Uber Support via Twitter DM and they responded saying they were “sorry” and to explain my situation so they could help me. Guess what? Been over an hour and no answer back still! They haven’t even seen the message. Gave up and waited another 10-15 minutes in the chat queue and got… the same exact guy from before. How that’s possible I don’t even know, but I think Uber support may need to consider hiring themselves more help. He says that my documents are fine and he doesn’t know why I’m still getting the notices. Hugely frustrating and disappointing, even if get all my documents approved I doubt that I will work for Uber. Seems like it will only be trouble if it’s this bad from the start. Wish that wasn’t the case though, it seemed like a great opportunity.

Better pay. I’ve been driving for Uber 3+ years and the app itself has gotten better however the earnings seem to have gotten worse. When I first started delivering an order for a grocery store like Kroger or Safeway was usually 9+ dollars and now I get offers to take 3 deliveries from Walmart and it pays $5??. Some of the grocery orders are $200 orders going up to a third story apartment, and we’re gonna make $2 for carrying all those groceries up the stairs? Not to mention I live in Arizona and in the summer time we deliver a lot of cases of waters. Carrying 2-3 cases of 24 packs of waters up stairs in 100 degree weather for a couple bucks is crazy. The other issue I have is people removing the tip after the trip. Many people offer a high tip so that a driver will take it faster and then once it’s delivered they lower it? Obviously if there was an issue that’s understandable but when I’ve delivered it on time and there’s nothing wrong with the order it seems unfair that they can change the tip amount to a lower amount just because they don’t really want to pay that much? There are also not very promotions in my area and I agree with previous comments that late night deliveries are risky and we are sitting in drive thru lines for 20-30 min sometimes and dont get any compensation for that. It seems like those deliveries should pay more

Access to delivery location should always be accessible. t’s not the easiest thing to try and memorize an address delivery from the first offer alert has sounded . It would help us plan ahead if we can always have access to the delivery location while we’re picking up a delivery and waiting on a restaurant to be finished with the order. Sometimes the map is hard to read and then changing the aspect view of the initial alert should be more user friendly. I can’t tell what’s what when looking at the three icons . They all looks the same . (Maybe having bold logos that our eyes can easily make sense of, like a red color stop sign shape for your location,and a multi color detailed logo of a house for the delivery location , and a green colored steak and knife for the restaurant location, this would make it easier to accept or reject offers and plan ahead more efficiently. I Think that a delivery location should be accessible even before you picked up the item so while you’re waiting for the food you can plan ahead for the customer location. Something visually simple . All the directional arrows criss crossing over the screen is hard to follow just make me dizzy sometime

Uber eats driver. I recently started working and i love what i was doing with uber i would make all my delivery on time in order to keep the customer happy....i had some issue with some order and I reported uber with the situation...is a rough time do to covid 19 and most of the restaurants would tell to cancel the order because they had run out of item...i did my best to contact the customer and sometimes I didn’t get a response from them....i called uber support and most of the time i wouldn't get a response... even dough i make sure i delivers all my delivery uber decided to deactivate my account because they said i had incomplete delivery....there customer out here that would complain even dough they get their food deliver.... some customer use trick and say they didn't get their food in order to get their money back and just eat for free....is not our fault there some cruel people out here that would do harm to you just for fun...i feel bad and disappointed because i lose my way to provide money for my family...i Am pretty sure i was doing the best too keep my job and my earnings but uber decided too deactivate my account permanently ......i didn't agree with this decision because I followed all the guidelines and i was blame at no fault.... i did more than 100 delivery in 4 days and my rating was 92% but all this didn’t matter to uber specialized team.....all i hope is this issue to be best review and i would love too work for uber once again.....

Needs work. I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me.

Being held hostage, waiting for a reservation. There Hass to be a better way, when excepting rides that have been reserved ahead of time. The app tends to hold the driver hostage for up to two hours the full hour before the ride request, and sometimes a whole hour before no rides or given even when you’re in a certain area, and that surge money doesn’t carryover to the ride request for the reservation. We should not be held hostage while waiting for a reservation. The app does not give you rides closer to your pick up as an example. I had a ride reservation that was two hours away from me. I had plenty of time to get there, but the app gave me a ride in the opposite direction, and then another ride nowhere closer to the request and because no one else was going up the mountain to get these people, they waited an hour and a half past their requested time because there were no other drivers. I live in a mountainous region and I missed reservation request because there’s no service in the mountains even though, if I had waited for the ride to be given to me, I would’ve been late so I needed to travel towards my pick up and still the ride was lost. The reservations are also a problem for the passenger. They do not like the drivers waiting 30 minutes outside their house because they have arrive so early this whole reservation situation needs to be worked on and made better in my opinion

Driving waiting to restaurant for more than half an hour without getting paid. I did drive numerous times for ubereats going to restaurant for miles then wait for approximately 40 minutes, after waiting for that long I called customer service to help cancel instead of waiting for an hour and Uber would said they would not pay me because I got too many similar compensations , basically I put wear and tears plus gas in my car driving to a restaurant and did wait for almost an hour and uber want to keep the money for themselves which means Uber does not care about the fact that drivers use gas when going to restaurant that is 5 or 8 miles away our car will need maintenance after a week or two but uber does not care about how long we wait in restaurant since they will said you got too many similar compensations. The food normally must be ready when we arrive , our job is to pick up and drop off but when we wait for 40 minutes and not getting paid because Uber said the system said I got so many compensations and they will end a message to the account department and the something happens over a year, I think new driver need to know about it .I feel like uber thing it’s driver fault if the food is not ready or if restaurant is closed or if food is taken an hour to be ready. One day I did wait for 54 minutes and I got paid 3 dollars and it’s been like that but most of them times they don’t pay so you waste your time waiting and driving to restaurant

Not perfect but what is. I’ve been a driver for over 10 years commercially been using the app for 3 weeks now. Maps need to be updated I wish surges would have a timer or something so you knew if it was worth while to travel to. I still don’t understand how fares work some shorter rides pay more than some longer rides and don’t seem to be adjusted for either time spent or distance. I wish the app told you ahead of time whether a rider wants toll roads or not because that can make a big difference time wise. There’s no way a 45 min plus ride should pay out 10 or 12 bucks I don’t care what city your in. My riders are great and I appreciate them whatever they tip. I’m used to getting cents per mile it would be nice to throw in a little considering some fares are so low they don’t even cover the gas burned to complete. I wish there was something inside the app that told the drivers hey were getting requests from these areas. My map always says your in a busy area expect requests but low and behold nothing. Where are the fish?! Lol all in all I’ve been having a great time but I hope in the future some things can be better so we can all make money and provide stellar service to the clients

Things i dislike about the company. Honestly i love the constant orders that come in but I’m not satisfied with the low ball pay they been giving me lately. Like here’s my huge issue right here with this company, so i been a Uber eats pro member for awhile. Delivered over 400 times for the company & now for the pass 4 days now i been getting nothing but $2, $3 & $4 orders to go miles out my way to pick up some food then drop it off to a near by place i was just at & here’s the kicker… so i call Uber support “you know so they could fix my issue” & every time i reach a representative & explain my issue. Here’s exactly what happens they hit you with the “aww I’m sorry to hear this, let me see if somebody in another department can help you” then once you reach that next person & tell them the exact same thing they continue on with nonsense & repeat the same thing that was said by the other representative… this continues for awhile actually to the point that either you get aggravated enough & just hang up “Because that being put on hold by them process be mad long” or they either hang up after you done spoke to 9 of them. It’s tiring being treated like nothing & getting paid Pennie’s conspired to what you use to make on here by a company you put your all in

App not being maintained by company. I’m almost a weekly basis the app is been having issues. In fact these issues have gone over for several years. They say a specialized team will look into it but it doesn’t get fixed. For several years, there’s still a distance fencing, that is never been fixed although it has been put in writing, and told me verbally it would be. many drivers, including myself is having a serious issue with the filter navigation. Lately for the past four months unless you complain, you will not receive the minimum fare within the area and state I live in the biggest problem is customer service. I don’t think for the most part most of these individuals are properly trained, and for the most part you get pre-written electronic responses to your problems. Most of the time, and I repeat most the time have nothing to do with your issue. I have countless correspondence about this. My big issue is that Uber is taking much more than they used to and yet the service given is less and anytime there’s a problem there’s no consistent compensation. Sometimes like any business model sorry or apologizing no longer solve the issue. I still use the app, but nowhere near the amount of time arrives I used to. That’s in essence, I lose money, the company, loses, money, and writers will use a competitive service lately I’ve seen some very unethical practices being done through the app by the company.

Worst update ever. If you are trying to make extra money and thinking about doing uber, DON’T!!! While driving uber you are not just giving your time to it, you are also adding miles to your car which means more maintenance every year and spending gas. Best way to earn as an uber driver is to take advantage of the surge areas. Before this update drivers were able to see how much more they were going to get paid from the surge areas but now all of that is gone. App only shows you high demand areas and says there might be a surge. As an uber driver I don’t see a way to get what you deserve right now. Uber already takes more than 50% of the money that customers pay and now they are cutting drivers earnings by not showing them the surge price. Absolute disappointment. Uber also doesn’t pay you for reaching to the customer, they only pay you for the time that you are carrying the rider. I have seen really bad rates lately, for example I am going 7 miles to pick up a rider which is going to take 15 minutes, after picking up the rider the drop off location is 2 miles away which will take 3 minutes. Uber will pay me $3.69 for this ride which makes absolutely no sense. Funny part is they will also pay me the same price for picking up a rider which is a minute away and drop off location is 3 minutes away. How is this fair? Uber doesn’t value their drivers time, they only care about their selfish selves.

Desperately Needs A Better Rating System. This app has become my main source of income. It’s great in a lot of ways, but one thing that I really cannot stand is how easily my rating goes down. It’s very rare for customers to leave a positive rating. They either leave negative ratings or no rating at all. That’s where my problem is. My rating is low thanks in large part to the lack of positive reviews. People who are satisfied with their service simply don’t leave a rating. I’ve made 158 deliveries. Out of those, only 26 have reviewed. 22 of those are good but my rating is getting low because of the 4 bad ratings. Whether I deserve them or not is beside the point. The point is the 132 people who didn’t rate me. That should account for something. If it were me, I would make it so no rating becomes a positive one after a certain time after the order is delivered. It gives customers incentive to actually rate, as I’m sure a lot of people wouldn’t want their opinions being misconstrued. And it makes the silent majority not so silent anymore. If someone actually deserves a bad rating and deserves their overall rating to go down, then it should. But if someone is doing a good job, there should be a way to show that that doesn’t solely depend on kind people who actually care enough to leave a positive rating.

Uber takes insatiable and malicious unfair riders concerns over drivers concerns every time. I’m a 31-year-old international intelligent I speak four languages Hindi Bengali English Italian fluently read and write I have an associates degree in pre-law I have a Honda fit 2008 in good condition I was working in the city of Gainesville and I noticed that despite doing two 7out of seven courses, trying my best was not good enough and a lot of riders are unappreciative entitled and rude and Uber takes their side. Everytime. I dropped off customers who were drunk not wearing masks and rude helped with luggage and gave them 5 starts yet I’m the bad one. I followed all of ubers requirements but I’m the one booted off An hour after I completed another 50 dollar 7 out of 7 course. The customer is always right despite having no real reason to make a low rating! I did nothing to deserve some of the ratings I got! Nothing! Also besides I picked up a person in the same town I live in who hates me! I didn’t know it her her or I wouldn’t haven accepted but it’s too late now! Point is Uber dosent investigate into each rating and it’s unfair. I was unfairly treated by Uber. AND for sure I will let others know about ubers unfair policies to their drivers it’s just not right to give people that much power. I think Uber should change into employee status rather than an independent contractor because it takes the Mikey out of many genuine hard working people and that’s not right.

App freezes constantly and must be restarted.. Constantly the app freezes and I must restart. After a recent update the navigation is touting unnecessarily long trips even when the destination is to a location that’s on the same street it sends you to make 3 extra turns that just make you circle around for no reason. Lastly constantly while I’m either texting my customers or even support a new trip will pop up as I’m on the middle of writing and because of it being set up so when a new offer appears if you tap anywhere on the screen you’ll accept a trip without intending to, without being able to see what the trip was offering as pay or destination and then you have to cancel and that is also held against you if you cancel too many trips. Besides then having to go back into whatever part of the app you were using and rewrite the message entirely. I suspect that might even be intentional so that you accept a trip nobody wants to take. The way that is set up when you receive a new offer and it making you accept it because you were I. The middle of writing something is incredibly frustrating and it should be changed so that there’s an on screen button that has to be pressed or slided to accept a new trip instead of just touching your phone screen anywhere because it’s also occurs that I have my phone in my pocket while I’m walking to leave the order and it makes me accept a trip.

Accomplishes the minimum. After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.

Uber Does not cover Uninsured Drivers that hit your car.. Uber does not protect their drivers one bit. They take 50% of your earns and then they make you fight over a rider. The most stressful part is once you try to click on accept the ride Uber has it where it freezes on purpose, also Uber supports texting while driving. The Uber app will pop up a ride and make you feel as if you don’t hurry up and click it another driver will take it. It’s really sad how a company can steal from the people who helps them eat. They do not tell drivers to add their protection coverage to prevent you from not being able to get lost of wages pay when your vehicle become non drivable they also charge you to buy back your vehicle when they know you put many miles on your vehicle picking up riders which brings down your car value. Not only that people who do drugs will get in your car smelling like weed and more. The riders do not be ready when you are there you sit an wait for a $6 dollar ride. But you will be wrong to cancel a ride because of low pay and the rider is not on time. It’s not the customer fault for the low pay. What Uber does is charge them a higher amount so they can get half the earnings. Which is stealing from both parties the driver lose money and the rider while Uber keeps half because they have an app. They do not feed you or give you discount on gas. God sees everything and one day this company will get is.

App is good. Support is abysmal. The system crashed today and I lost half my pay and the delivery it crashed in the middle of didn’t count towards the promotion. I called customer service and spent 1.5 hours on the phone transferred between TWELVE people. Every person said this isn’t the right department we will send you here. This includes supervisors. I was transferred between 12 people and 5 departments before the issue magically resolved itself, much to support’s surprise. Also typically to my understanding new drivers are supposed to receive a new drive promotion. This never happened for me. A week into driving I call support and ask and he tells me it can take 10 days to show in my account. I’m on day 15. Since I was already with support for the above issue I asked about this too. I’ve now spent another hour being transferred between 6 more people, everyone saying oh yes I can help get this on your account and then they disappear and a new person picks up and makes me start over and now the 6th guy says I’m apparently one of the unlucky ones that just doesn’t receive the promotion. He had me on hold and was investigating and now I just got hung up on. So to summarize I’ve spent 2.5 hours on the phone and spoon to a total of 18 Uber driver support employees today and at no point did anyone ever have a single clue what was going on. Extremely frustrated and disappointed with the quality of support. And I’m exactly where I started. Horrible.

There are good days and bad.. I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.

I Like it but it could be better.. There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up

Got banned for posting a video of customer who stole. UBER DO BETER!!!! A customer reported that he didn’t receive his food from Uber. I went to the customers door and asked if he received his food. A slight moment of hesitant then said no( I always wait for the customer to come out and grab their food at least 5 mins sometime they are not home) I let him know I watch him come to the door look around for a bit then grab the food. This day I was driving my other car and forgot to change it on the app. I expressed to the customer I would like for him to let Uber know he received the food. He expressed he would. Later that evening about 2 dreadful hours of cancellations and small order. I received another big order to this customer which was Chinese which was for the same customer. He also reported this order missing this time I recorded it. I expressed to Uber the situation with the customer after reporting twice he didn’t receive his food. Uber told me this happening twice in the same day resulted in my account being deactivated. As A result I ordered the same exact meal for this customer and may have added a little something to make him go poopoo you welcome sir and Uber you are absolutely repulsing if I was someone making a livelihood on this app instead of pocket change after work you would be ruining someone’s life by word of speculation and the fact I had to go out of my way to prove it and get banned for exposing a lying customer.

Driver Beware. I have been a driver for Uber for 4.5 years and am unable to drive because their name change protocol is more strict than Social Security Administration and BMV.. A simple marriage and a new license name change has rendered my account ineligible because Uber has rejected a Maine state license all because they want documentation that literally doesn’t exist and is impossible to provide. Uber doesn’t understand, or the “support agents” , don’t seem to understand that an old license with my former name is not a verified source of name change in my state or country. It’s almost laughable, if it wasn’t an actual source of income. Drivers need to realize they take a big risk depending on these gig apps to generate an income when they can lose access for relatively easy name changes throughout your natural life. After repeatedly calling and submitting everything from a marriage certificate, a social security administration letter, a new social security card and a new state issued license, I gave up trying to make anyone on their support team comprehend they had no idea what they were talking about because the company simply doesn’t accept state issued licenses as a valid source of identification. The background search would tell them exactly who I am but that can’t even get that far because they’re so confused by an old/expired state license with an old name. It’s enough to make your head spin. Don’t drive for this company, they’re a waste of time and energy.

Useless Customer Service. I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..

Best app for ride shares or private taxi.. I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change. I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing...

DON’T DO IT!. I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.

Drivers are the Minorities (please read before you sign up). Been driving with the app for 6 mouth’s and what I notice with the app is that the customer support isn’t the best when it comes to drivers and dealing with their issues. I experience rating glitches, being on hold for 1 hour just to get transferred around to the same department. The communication system with the emails is the worst line of communication between drivers and Uber. You explain a issue and they tell you the specialist will reach out to you (which can take 6 hours) so if you have issue dealing with your app good luck, Uber could careless who handles the situation. It’s a hassle dealing with a company that only looks to make there riders happy and not both sides. As a major company everyday is a problem using the Uber driver app, if it isn’t a glitch it’s problem with a rider lying and possible getting your account ban. Customer service tells you the same thing it’s like they don't do the actual investigation all they do is listen to rider and that’s enough evidence they need. I been waiting for 3 days to get a problem fixed so I can use my account again ( keep in mind Uber is my only job I have since the pandemic makes it hard to find work) I Pleated with the Uber customer service agents and they don’t care to fully handle the situation. Uber started off good but ended bad I'm trying my best to get my uber back but uber showing they can care less to help me.

Is walking deliveries working. I deliver for uber and so does my husband. We currently have to do bike mode but we walk it due to walking mode not working and it’s so hard to walk 4–6 Miles especially when we have our kids with us too. We first did Uber when we became homes less last year on June 2021 and it saved us. Now it’s like 2022 uber changed and it’s stop giving walking deliveries. Me and my husband together made $400 a day doing Uber walking and customers loved us. They saw we was a hard working family and now we barely work Uber anymore cause we can’t afford a car cause everything is too much rent, gas, car insurance. I’m currently pregnant where any second I could give birth and now he’s working his best doing bike mode walking and it’s hasn’t been easy. He does about 4 deliveries back to back and he comes home so exhausted. Uber needs to go back the way he was before and bring back walking cause a lot of people like us use to make money this way or better say earn our living this way. A lot of us liked it the way it was before. I was so much better. It’s not easy trying to find a job now these days so Uber was the best support systems now it’s failing on its loyal employees that deliver for them. We have called and spoken to couple of representatives but nothigg by has improved. Go Back to what you guys were.

Could be better - 3.75 stars but not quite 4. The app is ok but not good. It constantly tells me to go the wrong way down one way roads. Wants You to make illegal Uturns as well. Rarely does the app have the fastest route. During big events it doesn’t take into account road closures and/or no turns at intersections and doesn’t know how to re-route. These closures are the same for all events so it’s not like it changes. It knows there’s construction and it’s a 3 year project but Uber app asks every single time I’m on that highway if the construction is still there. It’s annoying because it’s a 3 year project!!!!! It will be there for a Long time so stop asking! The quest payouts are less and less each week and not worth the effort. I received a notification that I was eligible for a boost and to click the notification to activate it but it didn’t appear in my opportunities so I had no way to activate the boost even though I was driving and it was coming up. I don’t get any reservation requests. They must come through all at once in the middle of the night when not awake bc I wake up to 20 opportunities but when I open them there’s not even 1 available opportunity. The heat map of surges is not viewable while your doing a ride. It used to be but not anymore. You can’t make money if you can’t see where the surge is especially given the fact that Uber takes 60% of the fare in my city.

Uber has failed. What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).

Always something. I’ve been trying to get my Uber debit card issue result for going on three weeks at this point because of the language barrier majority of the people I get in contact with cannot comprehend the issue all they do is copy paste a generic response when they see the word “bank” and “debit card issue” it’s absolutely ridiculous they’re not even comprehending the actual issue and just do nothing on top of this the app it’s self is not like it is for everyone else on my end. I do not have an option to pause while I am online nor can I see the map of gas stations and bathrooms available to meet in my area it’s really annoying and frustrating that I have to go off-line every time I need to pause for a second and that I don’t have access to this awesome feature every download the app five times at this point and it still doesn’t provide me with these features if someone could actually fix this for me and get back to me with it in the month that would be OK since it seems like every other issue takes weeks upon weeks for you guys to fix even though it’s super simple y’all really need to move your customer service call center from a non-English-speaking country it is doing nothing but make you guys look awful as none of you are testing if these people can actually speak and comprehend English just because they put it on the résumé doesn’t make it so

Uber Eats driver. The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.

Good app but improvements are needed. Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.

Somewhat good. I’ve been working for Uber for over 6 years now it’s a decent gig if your a single mother like me and can’t get a regular 9-5 due to your child’s schedule. The only flaws I absolutely hate that Uber should look into is when delivering at night or anytime really and you get to a restaurant and it’s closed, your not compensated for gas which I feel like is only fair because you have driven to the pickup location so not only did you waste gas driving to the location you don’t receive any compensation from it unless you contact Uber support. Uber should make each restaurant go in an update their closing times. Most haven’t updated their closing times since before Covid so now with every place being understaffed your likely hood of delivering at night and running into closed restaurants is high. It would save us the stress and gas and it would also save the customer stress since they are under the impression they are getting food and aren’t the time wasted waiting on that closed restaurant could have been spent at one that’s open. Update…..Also Uber should stop letting customer say they didn’t receive their food when reality they did I’ve been delivering for years and have never stolen anyone’s food even with documentation that the order has been delivered to the correct address they still say the didn’t receive it and that’s messing up my job my income. Uber needs to require everyone to have a pin set when receiving food to verify they actually received it!

Getting worse. When I first started I really enjoyed this. It was a great way to make a little extra cash on the side and involved very little stress for the driver. Lately I’ve been nothing but disappointed with this app. This app consistently promotes AWFUL orders. $3 for 9 miles, $2 for 7 miles, $4 for 12 miles. I understand that this is due to the customer not tipping, but to tank my acceptance rating by declining these offers is ridiculous. Don’t get me started on the Trip Radar. It’s the most useless feature on the app-offering worse than bar none. I’ve recently had several experiences where I, the driver, had to take the fault for restaurants mess ups, and customer greed. I find it ridiculous that the customer can change their tip after the order has been completed. I recently drove 14.4 miles to a hotel and hand delivered the order to their room. I was met with confusion about the PIN number system(which deserved a rant on it own) and received no tip and my first ever poor rating after over 250 deliveries. It is infuriating that the customer is easily able to avoid a tip by simply leaving a bull**** review. This happened to me once more when I had to wait in a drive thru for 30 minutes and received no tip because the customer thought it took too long. Due to all these reasons and more I will be vastly lowering my driving on this app, most likely only going on occasional weekends. Really upsetting what’s happened to this app.

Problems are too many to count!!. Problems are a ton! So frustrating! I came to the conclusion that they just can’t fix them and I completely gave up! Frustrated of sending hundreds of feedbacks and absolute zero improvement! It actually gets worse with every update!! I don’t know which one to bring up here, from all the bugs and freezes all the way to the slowness of the app using the latest iphone model and software and they would always blame your phone and connection!! It will ask you to take a picture of yourself when cruising 70 miles on the highway! It will freeze up and you won’t receive no trips and when you sign out and try to sign back in it will ask you to take a picture and you realize that was the bug blocking you from the requests with no notification! The upper menue would disappear and you would need to close and reopen the app 100 times a day to make a temporary fix! Sometimes It will take minutes to automatically sign you out after declining 3 trips in a row and you would wonder why you’re not receiving any request! As I said problems are countless!!! Never ending problems! And I’ve been witnessing this downhill since 2018! Good old days when the app was so smooth and functional! I know this review won’t do anything but i just had to get it out! So frustrated but apparently this is how it is and you either quit this job or deal with it! That’s the kind of mentality the Uber management has!

Warning. Do not Uber if you're renting, it's not worth it. Uber is one of the scummiest companies you can work with, recently I've been banned from the app temporarily but it's been 3 days. Why was I banned you ask? Because a rider put in a false report about me driving under the influence. 4.97 star driver with mainly compliments on my service, and a rider who had a bad day lied on me to get a free ride. What happens to me? Well first Uber cuts access to the funds I made that night, the money I worked for. Then they cut access to the app so I can drive and make money for the car I'm renting for Uber. All this until they finish their "investigation" and it's been 3 days... mind you there's nothing to investigate because literally nothing happened. I don't even know which rider that night wouldn't been malicious enough to do something like that. And of course Uber is no help, they just cater to the rider and treat the drivers like pure trash. I truly can't wait for the next ride share app that takes over and bankrupts Uber. Everyone associated with the higher ups in this company is evil Also 2,000+ rides over the last year, Uber has progressively gotten worse and worse in just the one year I've been with them. I've witnessed the pay split with Uber and drivers almost double to their benefit in just 4 months. They removed weekly quest which was the only incentive to even drive that often, they limit your tips. Just stay away

Can’t zoom in on map.. You can’t check where the order is going. When they offer you an order they give you a very zoomed out map and no way of knowing if it’s going to a sketchy apartment complex, or if your going way out of a hotspot. And when you do end up accepting the order they swiftly do a 180 flip and zoom in on your arrow so you can’t even check where it’s at when your able to interact with the map because you have zero clue where it was in the first place. Very tricky and untrustworthy app. Edit: also they give you like 5 seconds to accept the order so if your driving and get an order sent to your phone good luck figuring out if it’s worth taking. Edit 2: they added this thing called the “trip radar” which makes it to where you have to accept the order really quickly otherwise another driver will take it. They added this for the sole purpose or making the driver accept the order as quickly and impulsively as possible. Just remember, they’re not on your side trying to help you make extra money. They’re trying to pay you the least possible and make you work like a slave. Edit 3: I swear take off the trip radar. Even if you go to accept an order from the trip radar most of the time it will say another driver matched this delivery even if you accept it before. The trip radar is nothing but a complete garbage addition to the app, and it only shows how greedy Uber is and how little they care about drivers.

Better updates with the app, not the driving itself. Driving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you

This app needs work. I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!

Don’t change states if you’ve been driving a while.. I drove in Utah for over 2 years. Requested to change cities when I moved to Atlanta. They made me submit ANOTHER background check when I had just completed one earlier in the year. And to my surprise the background checked flagged a speeding ticket and listed it as bail forfeiture and unpaid. How is this possible when the speeding ticket occurred in July of 2020 and I passed a background check on the same account in February of this year? Then when I try to bypass the system and creat a new account to drive on. They flag both my accounts for fraud. After deactivating my diamond account, they only opened up my new account to basic trips and deliveries. Meanwhile I’ve done over 200 trips already on this account and not earning any points whatsoever towards the higher tiers of pro status. My pro status doesn’t exist after four weeks of driving. And now all of a sudden they stopped offering promotions in my area. These guys are morons and just give you someone who speaks broken English to talk to through their support line. They never resolve your issue and you waste your time and lose money. When I asked Lyft to change my city. They said, “ok. What’s your new address?” An hour later they had me approved to drive. That’s almost laughable on Uber’s part. Meanwhile Über continues to charge riders upwards of $25 for a 15 minute ride and only pay me $10. Think I’m just about ready to tell them to shove it.

Good money making ability - terrible support team.. I’ve been delivering with Uber since October 2021 and I would like to say that you can make fairly decent money if you prioritize delivering throughout your day. However there are three large issues with the app the main one of these being if you’re only delivering on the Uber eats and you will not receive your surges I’ve probably lost out on more than 1000+ dollars simply by not receiving my search funding. Other than that if you were to do you deliver for another app such as lift for shipt and you are online with Uber but not currently doing a delivery, Uber will track the driving time that you do for the other company towards your overall 12 hour driving limit. this has recently caused me to have to go off-line early and miss out on money that I really needed it to pay bills. My final issue is that when you call customer support even if you have diamond priority support you will get redirected to an overseas customer service agent who will provide you with canned responses to your very specific individual needs, and most of the time when you call support, your problem will not be resolved and it just ends up being a waste of time. So all in all if you just need money Uber is a great way to do it but if you’re not careful you will not get us paid as much as you should be.

Uber is on its way out. If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber. Edit Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.

Why am I constantly having network trouble?. This is the second time driving this week that I keep having network trouble. I have 3-4 bars on my phone and my VPN is off. All of a sudden I look at the app and it says “offline no network”. Today alone it happened 3 times. I was driving to a hotspot and looked down to see I was offline. I tried for 10 minutes to sign on and all I got was “unable to connect, we are having technical difficulties”. A version of this happened twice during my ride shift. The next two times when I started the ride it was unable to connect to the network and sent me to Apple Maps for directions. That cause another error and I had to use Siri to put in the destination and that worked fine. Earlier in the week I spent over 20 minutes trying to get back online. I even rebooted my phone and it still hadn’t closed my previous ride even though I completed it and rated the rider. When I signed back in it buzzed through several ride requested one after another then the app crashed. Once again, I rebooted my phone and when I finally was back online I was timed out because of the requests I missed. I signed off and went home. Ever since the last update of this app there have been problems I have never seen or heard of in the past. What is going on?!

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WORST DRIVER SUPPORT EVER. Don’t bother asking for help cause all you’ll get is a generic copy paste response after hours of waiting. They don’t read the question, just the topic title and then just a simple copy paste from their policy book. And if you reply back to explain further they WILL NOT answer. ☝️☝️Hahaha the above is a 3year old complaint which is still happening to this day 2022. This is the new scam Uber is running Misleading quests and promotions to win you back which they do not honor after weeks of completing the required quest. Oh and they improved their generic response a bit but the outcome is still the same (not resolved as with all other driver’s issues ) all issues drivers and delivery partners are saying are very true and extremely hazardous when faced whilst driving on the road trying to make an honest earning. I would not and will not recommend this horrible experience to anyone. This time not waiting for a generic response lol but you readers might get a laugh out of it ; )

Uber driver fare pay. I am giving 1 star because nowadays uber they don’t care about delivery drivers cause they have lot of delivery drivers in Sydney Australia if 4/5 drivers are upset they don’t care about that and the main things is -I think uber knows clearly that delivery drivers are using their own car/motorbike , own petrol, and wasting their time and uber pay is vey low and I wan to say uber support to look after this payment system cause uber driver are doing their job to earn some money not to lose money and uber taking lot of money from uber drivers you can make a profit from uber eats app and from restaurants also and you need delivery drivers money too this is really unfair I will request uber to be fare with delivery drivers and look after the pay things, delivery drivers and uber need to walk together instead of leaving back to delivery drivers At last make a fare pay to delivery drivers without taking their money.....

The current app is the worst ever.. This current version app is the worst ever. It's too slow action, When I've already past a tuning point the app still telling me to continue go ahead. Many times I have to reverse back to turn into the street I just past( obviously can't do it in the main road or during the day in busy traffic), I then end up have to go around to come back to the street I've missed. The rider recently gave me 4 reports in relation to the Navigation which mostly happened in this situation. It's not only the inconvenience, it's dangerous!!! I hope Uber can work hard to find the solution or I will start to use Google map- that would be inconvenient as well because it doesn't showing the rider's name and other information such as address, the rider's rating and contact. I'm not happy at all about this new version app. The font size of the address of picking up and destination is too small that I was unable to see easily When I’m driving, it’s also dangerous to make efforts to see the address clearly.

Uber Driver App Broken and Pay. Being an Uber eats delivery partner has been a great experience in terms of work but the Uber driver app is very much broken. It make things hard to deliver a great experience to the customer. A few examples; when I send a message to customer I can get about 4 words in until the message box disappears (even when parked) you need to stay almost stone still to send a sentence. (I get this is a safety feature to avoid typing while driving) but maybe adjust movement until the message box disappears? Along side those issues. When a customer sends you a message, The message will pop up vigorously 6-8 times and the way to stop it is to click on it. Makes things hard when you delivery food and are required to take a photo and in my experience blocking the map and have made me make a wrong turn. I’ve also experienced massive delay on viewing earnings after a trip and seeing past trips. Pay is very much hit and miss. Personally it has affected me massively as I’m only available to do delivery’s at night. And relied on longer trips to pay for my waiting for a job time, fuel, and general running costs. I’m giving a 3 star as everything else is great. Just the app and pay needs to be adjusted.

Change ‘online’ time back to ‘driving’ time pleasssseeee. This app was wonderful for the past two years I have been doing UberEats until recently when they updated the app, it has become useless and not worth it anymore. I am a full-time student studying and working UberEats to help fund my uni expenses. I used to do Uber in the early mornings before my class or after uni in the afternoon. Somedays when I rest throughout the day, I open Uber during the night and get few orders. Recently after the new update, they have changed the 12hr ‘driving’ time limit to 12hrs ‘online’ time limit. In the past few weeks after the update I am only getting 1-3 order during these 12hrs online time, they the app goes offline for 8hrs. By the morning time when it goes back online i am already at uni. Instead of counting the ‘driving’ time used to make these 1-3 orders like before and keeping me online to receive new orders it counts the time the app was ‘online ‘ regardless if i was resting or if I was at home. This is soo inconvenient and useless. Now I can’t make money on it as before and therefore I am forced to quit Uber and find another job.

Disappointed and frustrated. Everything was going well. In July, I changed my mobile phone and installed driver app on that. I signed in and tried to go online. The app asked for selfie and so did I took selfie. The next thing is my account was deactivated permanently. I tried so hard to contact support team but no luck. Trying to contact again and again for about a week with hope they resolve it. I was so tired that I stopped trying more. Now, week before this day I tried to sign in again. The support team suggest to sign up with different email. So, I did it and upload all documents. After doing everything when I pressed go online app said to contact support team. Two days back I receive an email that your account can’t be activated. Today, I decided I should write a review here to help other people to be aware to dark side of uber. I has been so frustrating experience driving with uber.

Suspiciously not getting enough trips. I’ve been doing only Uber Eats since Mar/19 and the majority, not to say all, the trips are done during the weekends. However, I’ve noticed that since the beginning I haven’t got enough trips after 8pm (sometimes even after 7:40pm), even though I was (and I’m) always available during that period. Lately, I have been having problems receiving trips, meaning, not receiving them at all. I’ve checked with other mates driving in the same area and they’re all getting 6-12 trips from 6pm-9pm at least. I’ve reinstalled the app, restarted the iPhone multiple times. But nothing seem to be working fine. One of my friends has just signed up to Uber Eats and he’s getting way more trips that I am. I’m not sure if it’s a problem with me personally, which I think it’s quite impossible, or with the algorithm used by Uber. I’m only giving 3 stars because I enjoy the usability of the app. At least, when I do get trips it is really easy to navigate through the app as it has a good UX.

My One and a Half Year Experience. As many of you know the new app has additional "steps" or "clicks" to see information that was previously accessed or viewed at a glance. At the same time removing valuable features that were an institution of the older app. For the sake of a user friendly interface and safe experience I much preferred the how you could easily scroll from the main screen a tiny bit to see both your daily earnings and the time you have been driving for. This has now been hidden away through clunky navigation. Another featured that has been butchered is the ability to see both your cancellation and acceptance rate. Nowhere to be seen. How are we supposed to track how we are doing? Last but not least another issue I've always had (even on the previous app since DAY 1) is the reduction of audio when a request comes through. Music is always playing in my car and it is a huge safety issue when I have to force quit the uber driver app and restart it just to fix the audio level after it gets affected by a request notification. I do this about x5 times a day. Sometimes more since the latest rendition of the app. Honestly, I think a large percentage of your driver's would prefer the old app reinstated. When you hinder the user experience at the cost of frustrating your driver's and putting their safety at risk, due to a poorly designed update you really have to listen to your employees on this one. Can't wait to see that copy paste response ;)

i losted account unfairly back in 2019. i had been also as many said unfairly treated had positive 500plus feedbacak on deliverys in 2019 april losted my account even im profesionalntaxi driver with acrediation in Australia i tried dispute uber desciion they wont give chance and open again account inspike to fair work they even lodged for some court but you nothing was done i feel very disapointed and was discriminated as followed rules just back then i losted account and never had goten written even reason the community guidelines was followed and all but that was issue with inthink system deceided customer service were unpolite over phone and in hub as well now im doing other job taxi and as well security when i can also drive yello and zoom2u and no issues is secondary work driving car and registartion and fuel was never cheap never was covered i understood why people who work are nonhapoy i was in same shoes u can be best driver but u will lose accsess without even making fault is hard to do against unfair system what uber eats deliverys or uber drive has u cant win

Very experienced delivery driver. Been delivering since November, rates and quest bonuses were excellent at first. As you go on and deliver constantly the rates drop massively to around $5 a order, and each week as you get your quests they ALWAYS get harder and harder to achieve weekly until its pretty much impossible to achieve. I contacted customer support and they said the quests are random, lol yeah right, they’re impossible to achieve for 2-3 weeks in a row, then when I take a decent break from driving guess what? The quests are VERY easy to ahieve and the $ per trip goes up!, this I have realised happens over and over again. Thus I have quit as I’m getting WAY below minimum wage once you factor in petrol, lunch breaks, much more constant service requirements and tyres. Yeah no thanks. Oh and the support is abysmal, at least it made me realise what I want to do for my future :)

Wrong directions. The app is notorious for using the garage door situated in a laneway when the customer has clearly requested that delivery be made to the front door which is on the opposite side of the house. The app also does not always use the shortest route for delivery and it’s not until arrival that it is determined that the app has us on a complete circle. The app is verbose in its instructions. Instead of announcing “at the next roundabout “take the 1st, 2nd…etc exit rather than “make a left turn” then take the 2nd exit” This is why Google maps is far superior for verbal directions. Uber must then automatically allow Google to show the delivery address as by not doing so causes orders to be dropped incorrectly. Either wise cut the verbosity, use an Australian dialect, and give proper directions to the address given.

Poor App. The maps is terrible and not updated, the directions given by the navigator are also vague compared to google maps. There is also no system to hold the restaurants accountable for taking their time to make meals which is appalling. Additionally, you can get your account suspended from ordering food as a customer. When a store doesn’t deliver the correct contents you press I did not receive contents too many times they suspend your account. This is not acceptable considering the customer has paid for the deliver service. When you intend to reactivate your account they send you automated responses insinuating that you have conducted fraudulent activity and that you must read and understand the terms of use to reactivate. How about you fix the refunding use in app? Or provide a customer support line. I understand that some people may abuse the system and conduct fraudulent activities but you cannot assume that every person that makes multiple refund requests is committing fraud. On 8 seperate occasions across my account and my partners Subway Helensvale did not pack the cookies we ordered and we requested immediate delivery/refund. I understand that it is not the drivers fault, it is the restaurants but maybe they should be held more accountable in these circumstances.

Maps issue. Older version of uber maps had a massive problem. Every time when a driver going to pick up or drop off the customer, uber maps takes driver to the back lane not on the main street. Every time I have to figure out my self wether its a lane or street. Then the customer complains about why i am waiting in the back lane or back street, and thats where the driver rating starts to drop. I have been driving for 8 years now, and i am very good at driving, it feels so Humiliating when customer tells you that you shouldn’t be working because you don’t know how or from where to pick up Customer. Second problem is maps are not up to date, they take driver to not right street, no through roads, thru padestrian walking way and some times in one way street as well( which is highly dangerous) Because most of the time driver is depending on maps. I don’t know where uber has bought the maps from, but they very old and not up to date. There should be more tutorial videos for riders how to use uber aap, like how to add stops in one trip, how to update drop off add while on the trip, how to Share fare and how to do a pin drop Location pick up. 70% of the times customer don’t know how to any of that. Please update maps uber it would solve half problems from rider and customer.

Aweful geo fencing with destination setting. I drive into the city from Melbourne’s South East suburb and put my destination on Collins S but on many occasions was sent to the Melbourne airport. It’s ridiculous when you can pin point a passenger within metres but when it comes to the driver, that pin point accuracy goes out the window. I’ve emailed and spoke with you support team on a few occasions and they advise that they are trying to help me make more money. If I wanted to go way further than the city, what’s the point of having a destination filter/setting? A few minutes either way , I understand but when it takes nearly half an hour to get back to where I want to go it not acceptable. And if I cancel the ride, you; Uber will punish me for cancelling a ride. And the other one is “I”lol pass you comment onto our development team” this would have been sorted way before but Uber blatantly disregard this for the driver. Lift you game Uber!!!! And fix it now!!!!

Uber driver in Argentina. I really enjoy driving and using the app and find that it is easy to use. I love how you receive a client minutes before finishing one, it allows fluidity and constant work. I also love how I can place my home destination to receive trips in that dirección when I need to. I have 4 criticisms to the app. 1. The maps in Argentina need an urgent update. Some roads have changed direction especially in the Buenos Aires province, the government has built tunnels which the app does no recognise and it also directs you to make left turns from avenues which do no permit you to. I also think the the maps should indicate where the dangerous areas of the city and province are so that the driver can decide whether or not to risk themselves and take the trip or not. 2. On occasion the “complete the trip” button disappears and I need to exit the app and reopen it to do a manual reset. 3. I use an internet radio app to listen to music or news during the trips, depending on what the client likes, however the radio app disconnects every time I receive and accept a trip. Overall a great app, I would give it 5 with these fixes.

Lack of technical support. My story is similar to one above. I have new vehicle and for 8 days I have not been able to drive for Uber Eats. The phone support tell me there is nothing wrong with my documents however they don’t know what is wrong, they put me through to tech support. Tech support then see I’m an Eats driver and terminate the call. I’ve messaged numerous times through the Help section of the app and am not getting a response. I do not know if they are even getting my messages. I’m trailing though all their notes and google to find more help as I’ve lost a weeks money during a busy school holiday. I am appalled by the lack of help and the trite comments from the helpline that can’t help! What company these days doesn’t have a complaints department? Maybe I need to contact trading standards?! I’m a new driver and finally thought I had found a company that can fit in with my other work....but alas no!

Misleading and often failing. The app continues to show surge pricing that disappears when an actual job comes up. I also do not get any benefit for being the only car in an area - I will stop doing that from now on so there will be st tonnes zero cars available. My specific area is very different from the city area it is lumped into and Uber is under pricing itself and me by charging around -2.5 of what the local cab company charges. Customers would be willing to pay quite a bit more for more coverage - which would lead to more drivers in the area and with that more customers. The Pokolbin area of NSW id a perfect place for Uber but its customers and drivers are terrible let down by the pricing settings of the app - it is a very different place from Newcastle and should be should be treated just way - otherwise Uber will fail there.

No sound. My app has no sound at all. No sound when receiving a delivery request and even when i start driving theres no sound on the navigation but when i connect to car Bluetooth or headset it will ring. Tried restarting and resetting and uninstalling but its still like that. Check my phone settings and its all fine with other apps only this uber driver app. Please help thanks Until now no one had contacted me or tried to fix my issue from the developer side. Still no sound when receiving a request. Please help look into this problem its been like a month and its still the same. I’ve updated the app as well and install/reinstall but nothing happened. Someone please help me out..

More travel for less money.. I have been working now for Uber for almost 7 years and I can tell you that this app is the best it’s easy to use very user friendly and a lot of good features you can benefit from, however, with all that being said there is only one major problem which I have been complaining to Uber about for almost 2 years now, The app will send you a job that can be up to 30 km away and the job will only be for a distance of 1.5 km and so depending on your commission with Uber you can earn a maximum of five dollars for the 35 km travelled, that’s horribly wrong and it’s a waste of time for the drivers and waste of money. When I spoke to Uber about this they said that they have engineers looking at the problem and trying to fix it. And that was about six months ago!

Notifications. For the last 6 months there is an issue where there is no sound on presentations of jobs even on the Uber page they recognise that there may be an issue when you plug the phone into a car USB trust me I have tried to plug the phone in I have left the phone unplugged I have turned up the volume the Bluetooth is not on I have deleted the Uber app and re-started the Uber app I have even gone to the extent of resetting my phone and reinstalling all of the apps again I have done this three times and done a hard reset of my phone before I have done this I have deleted the Uber app in case the backup of my phone is carrying any bugs or issues across to the backup yesterday I deleted the Uber app I deleted and reset my phone I reinstalled all of the phone again then I re-installed the Uber app and today I have noticed when you have the app on automatic except with the phone plugged in or not plugged in to a car USB there is no sound when you have the app on manual except where you have to touch the phone to accept the job with the phone plugged in or not plugged in the the sound works please assist with feedback from the engineering team

What have you done?!. So I updated the app thinking that a few of the bugs have been sorted and I can now go back to using the app without having customer messages repeatedly read out to me until I click on it & the volume showing max but so quiet until I close then open it again and when I type a message to the customer it disappears & deletes it before I get to finish typing, just to name a few. Oh, the most annoying & disappointing one is showing that I have received a tip repeatedly for the one tip getting me excited think I’ve received many but it’s just one repeated. But, no, now I cannot even hear the guided directions even though it shows the volume as up full, the message a customer sends while I drive I can’t hear being read out now either which is dangerous while I’m driving as it also disappears quickly now. Arg so many things. Also, to try & find in the help section where to tell you guys this is not easy to find at all.

Navigation problem and payment. If there is less than 1 star I will rate it The navigation is too noisy it shows too many times wrong way, closed way or no road at all. And when send the support the delay 15 - 20 minutes they send back $1.5 no more that. The support send annoying message and say: you have an option to choose another application. Another thing when you have 2 orders you can’t know the rate of each order as you are the work for nothing. Just because you have an order to that area just take another one with extra $1. Replay for developer response You asked me to try force close. I every time do that. is not work and I change my device to make the Uber app work but there is no hope to be that. For more information you put a link in your respond it shows that you try to solve the problem but the link is not work and it shows this message: “We’ve moved a lot of stuff over the years, and it must’ve been lost in the mix....” So please don’t make your self as an interest to my review and send an old link. However you asked me to reach the support team to resolve, do you think I didn’t make it?! :/ I already tried to reach the support team too many times, and every time I send a request they block my account. And I can’t get any orders requests for a 2 days or until they respond to my request with no solve the problem. :’( So please don’t ask me to contact the support team because my account now received orders requests. :’)

Help drivers in the dark. Would be really cool if as you come up on a address the house numbers started appearing on both sides of the road. That way you could work out what order the numbers go in as you drive up the street. Particularly handing at night in the rain when both houses before my customers house had their lights on & my customer didn’t. Would also love to be able to accept orders via my Apple Watch in case I’ve left phone in car or on my motorbike. Finally it would be very cool to know in real time areas of high demand (nothing more annoying to driving where you think your next order might come from to get an order where you have just been) or even if a restaurant has high number of orders backed up. Very frustrating to get to a restaurant as quick as you can to find out there is a 30 minute wait.

Terrible terrible experience with customer support. Uber customer is very unprofessional team when it’s comes resolving driver issues my Account was accidentally deactivated by kids taken someone photo on my Uber app during the COVID-19 time dealing with Uber support is a nightmare 🤬🤬 they didn’t reply anything for 3 weeks and didn’t even investigate and telling me fraudulent activity happened read community guidelines ok I’m sure I explain everything in messages exactly what happened but they only replied automated message really disappointed ☹️ never thought dealing with accidental mistake would a nightmare. Still can’t read messages and resolve issues if you resolve issues what is purpose for customer support team. Let me tell this is 1st time ever in 4 year I have to with customer support and it’s a big big headache. It’s was accidental mistake on the selfie photo by my kids. I have all the details of the person kids took photo including number email address and by the person still they can’t do anything to help fix it up what can we expect from them,

Uber Eats to Uber X. The whole experience working with Uber is good but the support team can’t really solve your problems. I recently upgraded my account after almost 1.5 years from ubereats to Uber X and so far they have blocked my Uber eats account as well without any prior notification that it’s going to be blocked. I don’t think this was necessary as it’s the same app which is used for both services and blocking my Uber eats account made no sense at all. Being a rider partner it can be very devastating financially when you can’t work and earn the weekly wage to pay your weekly expenditures. That’s the way working with Uber because the base fare is below average and as an add on Uber always deducts a fee for every delivery which you never really understand what for especially when you’re not providing any good support. They have a whole bunch of terms and conditions, documentations and verification processes but in a country like Australia that’s not a problem and can be done within days. Despite repeated calls to the support team, as that’s the only way to reach for help, none has yet helped to solve the problem and it’s been over a week now. Don’t know what the new head of Uber Australia is doing here apart from the latest weekly podcasts. This isn’t really expected and has been disappointing. Please fix the communication gap between the driver partner and the support team.

Very poor.. 7/10 places it sends me to are not the correct locations, I’ve had it try to send me down streets that don’t exist to get to a house that is no where near the supposed location, I’ve had it it send me to shops that are apparently located in the middle of a huge car park with the store being nowhere near said location, I could understand once or twice but 7/10 times is unacceptable. The worst part is there is no way for a user to drop a pin to correct it for other drivers. At the end of the day time is money and you need to be productive in order to make it profitable but Uber does not seem to give a toss as you’re an “independent contractor” and if you don’t like it then leave it approach and attitude. Not only that but I had one drop off today with a highlighted red pin due to orders going to the wrong location due to the Uber gps in the past, I dropped of the order at the highlighted pin, at the correct unit so I thought, thankfully the customer saw the picture I took and called me explaining that it’s not his address and I was able to get the order back and hand delivered to the customer 100meters from the original drop location, I showed him my phone and the Uber app where it told me to drop the items. Keep in mind this was a no stopping on the side location and had to drive a few km with multiple Uturns, so it’s not just the drivers this effects but the end user/customers too.

Earnings again. They replies to my review and that was the same automatic response given to all the other people. Your support is the worst may it be call or chat they do not read or listen wt the person is say they just keep on speaking the robotic response again and again. Uber does not even pay according to minimum wage/hr still i never complaint and being a rider that on a two wheeler is tough for all of us and still there is nothing motivating in terms of earnings for them. Instead you don’t even give deliveries now from a month now i have no earned even that much that i can pay for my basic needs above that you guys just don’t care this is my only source of earnings and what i getting? You just keep on hiring like anything cz of which the old employees suffer and i see when I’m sitting from 3 hr for getting one delivery atleast bicycle riders are getting deliveries in heaps I don’t think that’s equality. Stop giving atomatic response if you really care abt the reputation and employees.

Worst customer service. I do uber eats and I want to move to uberX. So I uploaded every document they requested. They told it activates in3-4 days. And I was waiting for more than 1 week. There was no response from them till I contact them and when I contact them they say they need to done this and that and they tell I advice your complaint to our team and it takes 2-3 days. And after 3 days no response. Then if I contact them again then they tell the same thing for again and again but they don’t activate account. Worst customer service . I have applied for DiDi and ola they activated with in 2-3 days even they don’t have any of my documents. This uber have has all my documents since 2 years because I was doing uber eats but they are not activating account . I don’t even want to give even 1 star. I want to give 0 but there is no option. Worst uber customer service and they don’t even have telephone contact service. They are available only via email and they reply very late for email. Worst service 😡

Offline for 2weeks by mistake. I have now been offline for 2weeks by mistake from Uber due to a technicality on contact tracing which my account has been placed on on hold have had no financial assistance or verbal contact from Uber and to add to this I have contacted contact tracing about my case which they have no record of having any contacts with COVID infected riders so Uber makes it impossible to contact them by phone only by email which they say to contact my local health dept but they by law can’t contact Uber because they have no information about my case so I have not earn any money for 2weeks now… this has impacted my well being on paying bills and now is impacting my children by not being able to put food on the table or pay car loan repayments etc now I am at a crossroads look for another job because Uber isn’t helping whatsoever which has been regular thing since day 1 I am forced to now look for other work because Uber isn’t coming to help there drivers after 2 1/2 years of full time working for them could be the worst employer I have ever encountered the communication is non existent as far as support and I hope any one who thinks of signing up rethinks working for them will solve anything at all as far as earnings thanks for no help Uber WORST EXPERIENCE EVER👎🤬

Could do so much better. For a billion dollar company, the app is actually not that great. Maps are so terrible that it guides you to dead ends and no left/right turns. If you lose gps signals you pay tolls from your pocket as Uber can not detect if you went through a toll road. For a city like Sydney you keep losing signals in the cbd area all the time. Also if you are not given the toll amount, Uber expects you to go through every trip and spend hours to calculate how much you are underpaid and do their job for them and waste hours of your personal time. Current version requires a lot of bug fixes. If you toggle preferences it will still send you requests, ultimately have to cancel the request and it impacts cancellation rate and everything else.

Couple of suggestions. 1- please add a feature letting drivers to ‘blacklist’ certain suburbs. As a driver, I have serious safety concerns picking up riders from certain suburbs however I cannot decline their ride requests as it counts against my ‘declined trips’ 2- please add a button to the screen to mark the current trip as my ‘last trip’ . I am a part time Uber driver and sometimes I need to go offline before certain time of the day. Hence , I don’t want to accept any ride request as I am completing my current ride and I plan to go offline after the current trip. However, most of the times, I have no means to do this other than declining ride requests and subsequently deteriorating my ‘decline trips ratio’. That would be good if as a driver I could ask no to receive any more request even though I am still online.

Great opportunity. Being a Uber Driver has opened opportunities for us that we did not think were available to us. It requires little effort to do something that you actually enjoy doing, and get paid for it. Yes you do need to make the little extra efforts that you probably would not do so often, like the daily car wash and clean-up instead of weekly. It takes very little time when it is done daily, as it isn’t really dirty, just make sure there is nothing tucked under the seats ect. Vacuum the mats and seats for that bit of gravel left behind by shoes and bags. Be extra politely your guests (yes they are guests, paying but still guests) Supply a bottle of water on that hot day or evening, and maybe a breath mint? Just make it fun, but don’t be “over the top”. You have the right to refuse that rude drunk client without penalty, Splend and Uber are both there for your protection Have fun

Uber Eats driver. Firstly, i am working with uber from more than one year on full time but now it is such a worst time i am facing because you are doing partiality with car drivers . In starting we earned $250 per day easily then we drop down to $150 per day and now it is the worst time that make us impossible to earn even $100 in a day. You can check my account from last month ,how much i am earning in a day . First you prefer push biker then motorbikes and in last comes the turn of car drivers . When we call you usually you always told there are not much deliveries in the area but it is totally fake . I cross check from 3-4 bike riders in last week and they told me they are earning minimum $250 in a day and even push bikers are earning more than us and you can check our account. I am really disappointed and i cannot expect this type of partiality from uber.

Great. Find Uber delivery app to have a great UI and quests. Suggestions - keep quests achievable (anything over 55 to 120 in 4 days is not reasonable) - Woolies and alcohol delivery prices need to go up (QLD) way too under priced. - add option to cancel : unable to find adequate parking and also option to cancel because another driver took the order. - when going active online and you’re driving to a particular suburb or cluster area to be able to set deliveries for that area as you're driving along the way because after 3 consecutive no’s the app pauses and you lose your GPS directions in the app. So suggesting that you’re able to mark the area you want to pick up in. would be great to set location in app for GPS to pick up just in that area. - when you get a double order, show a summary of both drop off locations. - really annoying when you’re driving and a message pops up and distracts you when driving and messes up your turn off because it won’t leave or give you the option to cancel out of it while driving. If this setting can just be removed and perhaps just a ping notification advising a message is available. - also same for new requests…if there’s a way for a request to pop up without interrupting the GPS maps while driving that would be great. Thank you!

Driving in Queensland may not be worth it + bad support team and app bugs. Be prepaid if signing up in qld this process can and will take up to a month with the required government restrictions for booked hire ! And will cost you close to $1000 dollars you are not told about until you start working your way through the department of transports booked hire process! And Uber does not supplement this cost ! Here’s a list of what to do first Medical $110 Driver authorisation $ 185 up to 2 months wait time - ( federal police check ) Certificate of inspection $100 Extra ctp for ride share $80 on top of regular ctp Booked hire licence $ 245 per year Insurance $175 -$ 600 per year Total cost minimum $895 to $1300 Total time for all application to process 4 - 6 weeks Uber has bug issues I have just become a driver and found after all the cost and 6 weeks of waiting that I can not receive ride request due to bug in app that does not give me option to choose Uberx 3 days spent on phone with Uber support who can not fix problems but only have a level 2 call you back with in 24 hours x 3 Dyas now ? That’s 72 hours so far with no income made How are you meant to pay bills and live ? Not good enough Uber ! These are people’s lively hoods at stake Where does all that commission money go if you can’t afford to support your partners better !

Uber Driver App never Worked. I downloaded Uber driver app last week after been confirmed that my account is now active. It’s been 1 week and my account is still not working. I have been calling Uber everyday at least twice and they have been taking my complaint to technical staff who is sending me same message on repeat to send a screen shot of the issue. Till date the issue is still there and the so called Uber technical support team has not been able to resolve the issue. I think Uber is equating money on their technical team as the messages I have received can be sent by customer service because all they say is to close the app and reinstall it. I am very disappointed from the level of service they provide their drivers who are the one actually making money for the company. Good luck to everyone who decides to deal with them.

Don’t even thinking to work for this company. Hi uber i just want to quit driving with you . But before that i let you know that your policies and your way of treating the drivers are very much my concern to quit uber . In South Australia your prices to customers are cheap but driving in South Australia are very expensive. Our registered fees i paid 600 more for a year compare to normal registration . 8 years of car age other states minimum 10 years , Fuel expensive , your jobs are cheap . Your commission are 27.5 % way to much . No surge on jobs any more . No thank you for your business . I think you should compare uber drivers pay rate to melbourne sydney drivers pay rate . And consider all the things like registration, and other costs aswell . Government and you charge alot if we stick with you . So sorry . I quit and I believe all drivers should think to quit driving uber in future . Your policies are not for drivers your policies are for yourself only . Good bye and best of luck who stick to driving uber in South Australia.

Trips kilometres are paid unfair. Dear Uber driver app developers, I am writing this review to your app, and I am straight forward with what I am saying here. The trips we do are not paid properly. You guys manipulate the UberEats drivers partners kilometres. This is a big concern. I am loosing so much time to follow up each trip due to this issue. I am having evidence and I suggest that all the UberEats partners to have a look of their pay at the end of the trip and compare with the initial starting point, and you are going to see that you get paid for less kilometres. I know that you guys use google maps services and when the information is transferred in your UberEats app servers at the end of the trip, you can set a percentage between 5-20% deductions from that trip. Those money belong to the drivers are not yours. You get 25% for offering your service but your service is not accurate. You gotta fix this issue.

Overall very good. For most day to day activities, the app is sound. Usually little issues are addressed quickly by devs and some niggly functionality issues can be improved through doing surveys. My biggest criticism lately is the “verify order” extra steps which means 2 extra button presses for every order. The silly thing is that 99% of all orders are stapled closed so I can’t “verify” the order. Ultimately getting the order correct should lie with the business providing the goods so what’s the point of this? Beyond this, it takes the mapping awhile to update certain changes; I’ve been living in an area with roadworks for the past 1.5 years and it still reflects very old mapping on the app. Good user experience overall

Don’t trust Australian Uber it’s a big FRAUD. Uber is a ridiculously business. Uber take %25 of drivers earning with super bad service specially phone service. Drivers spend their time, car, gas, insurance and many other things for driving with Uber but Uber take %25 with poor service!!! THE MOST recent issue is: Uber gives discount to some riders and Uber take this discount from drivers earning😡 unbelievable I found other important reason for do not drive as a driver with Uber: Uber is Fraudster!!! Most of trips calculating are wrong (90%) I have many screenshots from the wrong fares; I shared them on my Facebook. If the fare is (for example) $40, Uber pay you $25. I reported many times about this issue but they sent me some copy paste without reading my complaint. I won’t drive with Uber Upon finding other job. Don’t trust Uber. Calculate for every single trip after drop off your rider if you are driving as an Uber driver.

Worst customer service. I have never been experienced the worst customer service ever from uber. But today they have proved that even the biggest company like uber can be unprofessional. My vevo check has not been uploaded by uber on the uber driver application. Given the facts that my vevo check is valid according to national crime check. So by no means I shouldn’t have any problem with me vevo check . But as i have sent them heaps of messages from over a month that why my vevo check hasn’t been uploaded on the app. They said that they have escalated my issue to the specialised team and would fix the problem in 24 to 48 hours . And they have sent me so many messages by saying the same messages over and over that they will fix the issues in 24 to 48 hours . Today its been over a month and they still haven’t fix my problem. I wouldn’t recommend any one to use uber driver app for the deliveries. I recommend use the Menulog instead where you can have your police check and vevo check for free. And with in three days you are on your road doing some deliveries and make good money. I would’ve given this app a 0 star if it’s possible . So please if you want to waste your time then go head download this app. Good luck!

Stupid Consecutive Trip banner. Every time I reject a consecutive trip because it’s too far away to pickup, it pops a banner right at the bottom which covers the screen to perform any action. It appears there about 3 times and has to be wiped upwards to remove. Sometimes during the process you end up accepting another trip that you don’t want to accept as well because it is another trip 15-25 minutes away. As a result you have cancel it and the cancellation rate goes up. This banner should appear on top of screen instead to avoid this and stop annoying the drivers. Not to mention the recent changes in algorithms means drivers are getting a lot of trips too far away especially when the area they are in is already extremely busy. No destination visible to drivers and jobs thrown at them while they already have rider onboard leads to cancellation because once the driver has finished the current job and when he looks at the waybill it is not worth travelling the distance for that job and has no choice but to cancel it. Riders are frustrated due to cancellation which is Uber’s fault as the App doesn’t show the details before accepting the trip. This can be fixed by Uber and drivers should not be blamed for it. It will also improve customer experience and substantially reduce cancellation rate.

Minimum wage a dream. Get a job if you can do this as a last resort, society really will punch you in the gut when they are riding cheap and ask you for bottled water, which the pay 3 times the price in normal taxi but wouldn’t dare do the same. You earn $150 on average a day , less fuel, GST, car insurance, car maintenance no break pay , no public holiday rates as everyone in society gets and really what you are left in pocket is around $13-15 dollars an hour. All the strategy Uber tells you only works with 25% of Uber driver that do this 12 hours a day. On peak period everyone is out then you get hails to go to a pick up 12km out to deliver a customer on a journey for 7km which is only paid. You don’t get paid for the km you use fuel to get to the customer. So in action you actually in the losing side cause Uber take 30% of that and gives you nothing for the 12km you drove to get there which is running their service to begin with.

Navigations for bicyclists. It was a time when there were two options in Uber app settings whether to use uber navigations or google maps while delivering or picking the order, but now there is no more option left for bicyclists . If you are on a push bike account and in order to navigate, anyhow you have to go on google maps through uber app and If you don’t want to open google maps and prefer to stay on Uber App then you might have difficulty to understand the map as Now Uber maps doesn’t give you proper directions as it still gives to a Car or motorcycle account holders. Uber maps doesn’t give you proper way like from where to go , which street to choose or from which point take a turn. It just shows your position and your pickup and drop off points in maps . you should give options to select which maps a delivery partner wants to use. Not everyone is familiar with google maps

Extremely Poor Support. The apps safety features for drivers are extremely lax, I was physically assaulted by a customer a police report filed and the customer complained causing Uber to blame me when I was physically assaulted. Any document support is also useless, the contact number doesn’t deal with anyone who provides support for it, none of the approvals team are genuinely trained in what is a legal government document at least for my region (Australia). Make sure you never have to provide a temporary government document to them, they will flounder and promise it’s being escalated and say you will receive call backs all which will never come and never be resolved. Was promised 24 hours has taken over a week still unresolved. Have been refused to be put through to feedback lines after calls to avoid negative feedback reports and email or through app tickets ignored for days and months in case of my physical assault case.

Not Driver friendly and worker friendly, Stop using uber and avoid uber all people. In Australia, there is no law from federal government to control uber. I strongly recommend all users after my years of experience and other users and drivers feedback that stop and avoid using uber uber eats and uber taxis. Uber has closed my account permenently forever with reason that another mobile device login and someone else login my account. I went to court, federal government and they said I am correct and I didnot do anything wrong and Uber has done unfair to me aussie citizens, but asbfeo, federal government and court cannot do anything against Uber. There is no commonwealth law which can take actions against Uber's wrongdoing and unfair outcomes to passengers, ubereats customers and uber drivers...I strongly recommend everyone that just for safety and our commonweath law, avoid and stop using uber and there are alternative options available. use black and white or yellow cab where customer is safe under video cameras, photos taken automatically every few seconds, and it is under our commonwealth laws in all ways, but Uber is not under commonwealth law and safety in many ways. do not risk, Uber Company in upcoming years after five years and ten years, will definitely lose business, complete faith from people and society of Australia due to bullying and unfair behaviour.

Zero stars for uber eats. I’ve been doing uber eats for 2 years in Sydney this is completely my personal opinion it might be different for yous 1. Uber eats has a massive market and hype in the customer this is why there are more orders but 2. One of the worst platform for a driver the pay is around 5- 6 Aud depending on the circumstances it doesn’t matter if it is too far 3. Cheating, fraud by notifying riders there is quest but this is the biggest scam uber makes 3. (A) there is no real quest he doesn’t want you to delivery for other platforms, you have to be hooked to uber eats Uber reduces the money you actually have to get and includes in the quest 3. (B) 60 deliveries for 140 $ this is one of its kind, but when start doing it your base pay and service charges will automatically reduced I don’t know why. The normal pay rate is 2$ per kilometre and service charge but you will miss something for every delivery. My suggestion is better switch to higher pay rate delivery platforms because the fuel prices are skyrocketing every day

The system is a big scam. If you just open a friendly conversation with your riders and ask them about how much their trip was and how much you got paid you will be shocked , now off course they don’t rip you off on every trip , I guess the system is designed to be way smarter , but over the period of 3 months I’ve asked 38 riders about the charge and to my surprise 16 jobs were calculated wrong and when you call the support they tell you sorry it’s a system mistake , after a while I realised my cancellation rate is going down even all I do is accept not cancel , I thought this weird but I had took a step further to hang a dash cam looking over my phone to prove that I have not canceled one job and my rate jumps from 3% to 4% right after dropping off the first trip of the day ,could be because I’m close to be a platinum which if I maintain for a month they’d allegedly give me $500 , that’s my only explanation to why it happened now ! Knowing im the type that does all sorts of jobs but doesn’t explain how many riders have been ripped off and how much that makes the company out of stealing drivers hard work.

Not happy. I had another bad experience now. This 8 hour break system wasted my day. I am on the Uber app going to check the 8 hours break time. Instead of hit the side menu my hand slipped and hit go. I called Uber support team they said I have to wait next 8 hours to go back online as they can’t help. She also mentioned thus is common mistakes nowadays driver doing. I question if it’s common mistake why they not fixing as I am loose my day income because of this Go sign front of the screen. I am really disappointed with the service I am having with Uber now. They said they have more support Center and green light hub but no one can help anyone anyway. I also agree with the other people complaining about map I noticed map taking through very tiny street where driver may cause damage on his car. Road sign not update. One occasion I got fine for no right turn. It was very sunny day I pick up customer and as soon I start driving out from his building the road is changed to one way only. But I couldn’t see the sign as I had things down to protect the sun shine I just followed the map directions. Not happy at all.

Giving a platform for work is one star. I’m giving 1 star for this app, it has lot of issues. Navigation suggestions are not the best. Flexy pay was easy in older version but new upgrade has no options. Viewing weekly income and daily income were easy on older version. Jobs information are not clear enough , street info and suburb info might help the drivers to decide the job acceptance . Giving jobs to the driver who are wrong directions are common error of this app. Missing the tolls used or giving tolls that are not used is another issue. Dropping pick up point and drop off point errors , drop off is not big issue but pick up point error makes work difficult and time wasting. Rates on traffic jam or waiting for someone is ridiculously low. New upgrade looks like more data and battery consuming not sure yet but its continuous sign of finding jobs and you are online sign irritates me . I know I’m online blinking all the time irritates me. And many more . There’s only one good thing , waiting que info separately in Sydney domestic and international terminal helps to decide . Some of the streets are closed for many years in Sydney but app suggests to go through that .

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No Boost anymore and everyone takes a pay cut. With 4 days notice Uber has removed the boost and reduced everyone’s pay

Bad experience. Dumb app.. No delivery for hours.. Waste of time 😭😭

Low request. Last 2 days i drive for 4:09 hours and i got only 2 rides which pays me around 9 dollars only i can’t understand that it happened with me because i am a new driver or it happens with everyone.

Background check. Poorest service i have seen. I have applied for background checks from 2 months and even after clearing it from isb my account is not working, the staff is highly unprofessional even supervisor dont have solutions about troubleshooting, i think uber must provide proper training and gadgets to them as even after 200 calls they are not able to resolve my issue. Not expecting anything from uber now It takes years to get support from agents they are most unqualified staff

Sound issue with CarPlay. After update, I’m unable to use CarPlay with my iOS (iPhone XR). Sometimes there is no voice even for the trip notifications, I missed so many trips. I have to keep looking at phone while driving. Even can’t play music from stereo if Uber app is in “On”

THIEVES. Instead of promoting more ways to rip off your current drivers and adding more drivers why not pay drivers a reasonable amount..... Disgusting company

Uber Support Must be changed. For the past two months, I've reached out to support almost daily regarding my background check issue preventing me from going online. It's frustrating because every person I talk to seems to provide different information, and I'm convinced they're not thoroughly reading my messages but instead sending canned responses. I completed a background check over two months ago, which was cleared by Triton, yet my account remains locked. Additionally, I submitted my police check and fingerprints four weeks ago, but they claim not to see it despite my multiple uploads. It's become a real mystery to them. Today, they told me there's no problem with the background check, but they insist my vehicle information is missing. However, I've double-checked, and it's still valid for another two months. I've uploaded it again, but it seems there's a need for a significant overhaul in Uber Support!

Backstabbed drivers in ontario. I have doing uber from almost an year being full time.Almost from last one month,uber reduced driver fares by 10% as per my observation without even providing them any hunch about this.In this period of inflation,where gas prices are so high insted of increasing the fare they reduced.And %10 is substantial.THIS IS CLEARLY BACKSTABBING ITS BREAD EARNERS WHO ARE DRIVING FOR UBER.I hope compaNy will get deserved fate if it kept treating drivers same.I HOPE I GET OTHR JOB CAUSE UBER HAS BECOME PATHETIC.

READ REVIEW.. Giving 5 stars so my review gets seen. If I could give the overall experience 0 stars I would. The app is super buggy, regardless of how many “updates” they make to the app. The amount of times I have to close the app and reopen, turn off the gps voice because it’s annoyingly repeating itself, not being able to accept orders and the app makes my phone so hot I’m unable to see the screen for hours because of how dark it goes. I decided to make Uber eats my full time job because of the flexibility of making my own schedule and being my own boss. But, I noticed since I started working for Uber eats last year, the base pay has gone down to only $3. $3 is nowhere near sufficient for a trip over 10 minutes/10km. And only adding an additional $2 for 2 deliveries making the total $5? Pathetic. I also noticed that Uber added “cancellation rates” on the app under our profiles. I think it’s guilt trippy considering you only pay your drivers $3 per order. Uber needs to pay their drivers more if you want drivers like myself to stay employed for your company. Solely relying on tips is not fair to the customer and not fair to the drivers, especially considering the outrageous gas prices currently. Not to mention the amount of how much my poor car has deteriorated, it’s not worth it anymore. Spending most of my earnings on gas and car maintenance/mechanic. If Uber continues to treat their drivers this way I will have to stop working for your company and finding work elsewhere to pay the bills. If you’re thinking about signing up for Uber/Uber eats, I would think and consider twice. Unless they change their ways, it’s no longer worth my time or yours.

WORST APP EVER…&..WORST COMPANY. They have the worst policies, customer service and app. You never know if you can work next day or not. They will not let you go online for any dumb reason and nobody is ever able to help. If you work for this company as driver… its very hard to keep up . They will make you work with very less pay and even change it after orders. Now they have even started showing less than actual kilometres. They have all kind of policies and procedures to harass you.

Review. Uber charges high percent of commission, which is not worth it to drive, but once I find another job I ll quite driving. Some uber drivers have luxury car like Audi and BMW ,uber should give them fuel bonus bcz of heavy engine.

Worst support. Navigation gives you WORST and unsafe directions. Support is worst then navigation. App full of glitches. Unhappy . Better flip the burgers in McDonalds then driving with Uber

Give us the option to rate restaurants back. It’s unfair that restaurant can rate driver but driver can’t rate restaurant that make them wait 20minutes or more or deny them the right to go to the bathroom.

Reviews. Amazing how 1 bad rider leaves 1 bad review with no apparent reason can so heavily effect my rating.

No request after update really app go ofline automatically. Fix ur app guys there is bugs u people made terible update

Worst experience. Uber has deactivated my account without giving proper explanation…Really worst experience with customer service.

It’s all about support. Worst support ever I got from chat team. Have been transfers for 7 times and 2 time agent ended chat. But still never get resolution. Uber doesn’t care about drivers. The amount that shows when you get delivery and amount that you get paid is half. And ended up doing charity by paying for fuel and spending time for that amount that is far lower than what you are expecting.

horrible rating system. Uber should enforce a customer rating system just as strict as the driver one. Why should an ubereats deliverer be penalized for something out of their control? It’s ridiculous. Do better Uber. Customers should not have this authority over the deliverers for something out of the deliverers control if the same conditions aren't placed for them.

More rider information needed!!!!!!. As uber provides all the information of drivers like Car info, driver’s photo, name to the riders, a driver also need riders photo especially when picking up from the road sides.

So long to be able to work. It’s too long before I can start making deliveries. It’s been a year since I started the procedures. The last email I received from Uber support was on March 21, 2021 and it said I could go online in my UberDriver app in 10 to 15 business days and tonight I’m told I have to fill out a criminal background check… I already did this a year ago I even sent the screen capture of the email which proves that they had already received the verification by the company ISB but they are all mixed and still people diffemts every day who continue in the file, So I’m constantly getting better every day….. Why???

Fast battery draining. The battery is draining too fast while using the app even while put in the charger.

Uber Select for Premier Vehicles. I drive a Mercedes Benz that consumes high octane gas as well as provides less average compared to other vehicles YET Uber won’t let me drive SELECT until I complete 100 rides as an Uber X driver. This is super disappointing and above all the customer support on phone is completely ridiculous - very poor outsourcing job done by Uber. May switch to LYFT

Poor customer support. Nill support. Their customer service staff have no idea what so ever to guide. They even confuse more. I went out and waited two hours for trips. Tried several times to chat with customer support but all in vain. Not even the call support is of any use.

Issue with customer ratings. Usally I don’t rate any riders with a rating less than 5 star. But every time i rate them less, i get rated the same way. So i believe that the rider can see the rating they got as soon as the ride is completed , even when they haven’t rated the driver. The rider shouldn’t be able to see the rating they got until they rate the rider. Or the rating should be updated only after 24 hour so that it can be genuine.

Avoid tolls. Maps forces u to go on toll road, even for short distances. We should have an option to avoid highways or toll roads. Customers do not like toll road.

Worst Uber map & Uber attitude. I drive Uber for 4 days. My riders reported safety concerns just because of Uber map. Don’t ever use Uber map. Use google map or Waze. I faced of so many issues with Uber maps while driving. They should judge drivers by listening on both sides. We have to use phone on dashboard to accept requests. Ryders made safety reports about it. They should have common sense to understand.

Automatically stop trips. At Tronoto, I am waiting 3 hours in car yesterday and today 1 hour I talk with 5 uber priority team members they just check my account but not help me. They told me my account working but they didn’t understand

Fare not calculating properly and accurately!!. Help support is not helpful. Only gets the copy paste response.

not getting trip requests. I haven’t been getting trip requests for 9 MONTHS!! And they still say that they are looking into it… Great example of incompetence!!

I formally request communication with management. How do I speak with management. I have been dealing with support via phone and messages ( review my support messages ). I have some very important issues in which I only receive disingenuous copy and paste responses from support. The shameful communication with support is beyond maddening. Please have management contact me. Roy 4165006821.

Kitchner- Waterloo. Very less rides, earning at 8CAD/hr driving my Volkswagen Taos!!

I don’t wanna give even 1 star. Waste of time, literally uploaded everything and still can’t get rides and uber isn’t helping. All they say is everything is working fine on your account if it doesn’t work in couple hours our team will contact you “special technical team” they said which never happened. Thank you uber for wasting our time.

Uber should improve their policy in terms of payment and customer care/support. Most of the Customer support agents didn’t know about anything. Also they don’t have access to manage your account. Also Uber is paying too low to the drivers. Uber is getting more money than drivers even drivers are working hard plus they are paying for gas and car maintenance and stuff. Another thing is from last two weeks I didn’t get any ride, not even one and just wasted my time and money on gas and called customer support everyday and they didn’t know about anything.

Going offline. After this new update when we minimize the app and keep in background it’s going offline

FLAWED RATING SYSTEM!!. please change your rating system , if customers don’t rate it should be an automatic good rating …. Because really the only time customers rate is when they have a complaint please fix this

Partiality. Uber eat driver app is completely partial app for their customer and merchant because they are paying money to uber and uber driver app is the worst app for uber driver. The merchant and customer have the option to report or dislike the delivery person but the driver has no option to report or dislike the merchant and customer. Some drivers deliver all day without any breaks, Uber is blind to them. Sometimes when a customer or merchant complained about or disliked the driver, Uber Support immediately took a decision against the driver.

Wasting time to work with Uber. Working with Uber most of time is just wasting our time. We spend our time out of home to make a little money, but normally it even doesn’t cover your gas and mileage of our car. I don’t recommend Uber to everyone. Go and find other ways to make money and don’t waste your time with Uber.

Modern day slavery. Uber takes advantage of drivers by providing wages that are ridiculous and pocket a third of the few dollars you make. The only way to make Uber make sense money-wise is counting on tips and speeding through the streets to save time to fit yet another delivery. Tips are like throwing dices, you can get nothing, a mere $2 dollars or more. You can’t really count on that to make a buck. Uber has algorithms in place that limit your earnings to the max. On average, a half-hour delivery will get you maybe $8... Cut off the car maintenance and gaz costs and you have less than the minimum wage. To put the cherry on top, you are rated by customers on each delivery and let’s be honest, it doesn’t take much for a customer to get grumpy waiting for food and touch the thumbs down review on the app. So combine all the factors above together: the result is a mess. Uber is modern-day slavery.

I dint get paid for the ride. I dint get paid for my ride. My ride money was adjusted from 25 dollars to zero. This is not the way you treat drivers. I am sorry to say I was disappointed when this happen to me

Compensation for Luxury Vehicles. I am driving a jaguar XJL as a full time driver. Yes, I actually enjoy driving all day :) I provide a water bottle, gum, and an executive car experience. My problem here is that my gas is more than the money I am making, not even including all other costs. I want to provide the best service to our Uber clients, but I need you guys to help do your part and compensate me accordingly. factor in my gas and pay me a little bit more please. I’m just trying to help both of us here :) sorry if this email reads as offensive. Thank you Manny Sahota

Scam company. Countless scams from this company , starting from wrong trip breakdowns to lousy compensation for trips . Uber takes 50% of drivers earnings. Yup 50 % not 25%. Overall a ridiculous company . The app is inaccurate 60 percent of the time which then causes customers to get angry . Hope Uber gets unionized world wide

Customer service. Customer service of uber is like nothing.

RATING SYSTEM IS A SCAM. Uber just support the racist people .. from the last 30 days i was doing uber passenger and my rating was 4.96 stars ⭐️ and i had 150 five stars ⭐️ at that time and now i have 255 , five stars ⭐️ in total my rating just moved to 4.97 from 4.96 stars … What happen today . I did a ride today .. and after that what i saw my rating dropped from 4.97 to 4.95 … I have dashcam and inside cam with the mic … I contacted to uber support for the help … bcz the last person who gave me 1 star did not leave the reason for 1 star .. So I contacted them and tell them “ I haven’t done anything wrong … i greeted the passenger and dropped her to correct location and picked from the right location … and they replied “ we cant do any thing bcz this is how our system works we cant change the rating manually … i replied oky but it took me 100 plus five stars to gain 4.97 from 4.96 and today a racist person without any reason gave me 1 star it just fallen down … Iam ready to provide the recording for the whole trip… they said nope we cant do anything … And i told them if this happen again 3-4 times i will lose the benefits of the gold and bcz it will stop showing trip details before the ride if u have rating below of 4.85 and they replied we cant do anything. They are just supporting the Racist people … Bcz if u rate the rider lower it will decrease the rating but … if uber banned their account they will create a new one with other name … but once they ban the uber drivers account .. the driver cant create a new one .. So guys please avoid uber .. try lyft app bcz they also increase your rating instantly after some rides you dont have to wait like 100 rides to increase your rating .. They are just helping racist people.

Not getting orders. Since the latest update I am not getting a order in three hours in the same place I used to get three an hour. I talked to other people working they said they had the same problem since the last update.

Good, but…. APP in Canada does not show final destination when we receive the trip requests! In other countries is DOES! Why isn’t it the same “rule” for everyone?

Uber pay driver too low. Uber took 30% from driver fare, so drivers’ income mostly are depended by tips from customers. But lots of customers don’t pay tips even we deliver for 10km. So hourly pay for Uber eat driver is even lower than provincial minimum pay, the lowest hourly pay I got is only 7$ and highest is 15$ for doing Uber eat. If Uber eat app can change the tips system and took less percentage from drivers, it will be more fair. And Ubereat already took 30% from restaurants merchant side by every order, then took another 30% from Ubereat drivers, that’s way too greedy!!!

Updated app doesn’t work.. Me and several people I know have the same issue. And I notice another person on here posted the same problem. You go into the app and it’s an endless cycle. It says get the app, so you click on that. Then it takes you to the App Store and click open on the app that’s already open. Then check status. Then get the app. The app is already downloaded?????? So frustrating.

Worst Application you can imagine. Good company but veryyy bad application!!My ratings is 93% and on my profile it says “High Ratings” but it keeps telling me that I’m late or giving me warnings!!! I’ve already told uber plenty of times about this issue and they haven’t done anything about it.

Uber. its not worth to drive uber, uber eats , uber just don’t care about drivers. GPS is getting worst, you can’t relay on uber gps

They are trash. Time waste trash 🗑️

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Inconsistent experience working for Uber. I feel like the app is overlooking me for some reason - I constantly get delivery offers that are 15 to 25 miles one way and near no other restaurants, so this translates into 30 to 50 mile deliveries that will take me over an hour to complete for $5 to $10 in pay… If I don’t accept the offers then the app doesn’t send me delivery opportunities for extended periods of time (even though it is busy in my area with delivery perks of $1 to $2). The app is super glitchy and Uber support just keeps repeatedly sending me troubleshooting steps that don’t work - tips don’t show up in my inbox so I can send a thank you to customers, my cash outs are missing info and only say “your cash out of _ was successful”, busy areas on the map don’t fully load so I have to refresh the app constantly. I have days where I make less than $10 an hour before expenses, even though the app has $1 to $2 delivery perks. Seems like the longer I work for Uber the worse the pay gets and the worse the app works. I have a 99% customer rating, so not sure why the app doesn’t keep me busy during peak times. I worked 6 hours yesterday and made less than $70 before expenses, it cost me $25 in gas for the day, so that means I made approx $40 for 6 hours worth of work.

Uber= Racism, Discrimination and Xenophobia!. Uber is a racist and xenophobic rideshare service! I drove for them for more than two years, more than a thousand five stars rating. Even during the middle of covid I was driving for them , bringing food to the top of mountain, where sometimes I lost gps connection, bad phone services, a place where many Uber drivers don’t wanna go because of that. One day out of nothing Uber suspended my account, the reason? they can’t tell anything precise. The last thing they told me was your account was “suspended for safety reasons” what safety ? They can never tell anytime I have a chance to ask them. Plus I have videos records of all my trips, I suggested them to send them the picture of any trip they are referring to so they can make an informed decision, something they totally ignored. I assumed the only safety problem is that I am a black man driving in a predominantly white area, so my skin color is a safety problem. If no why no accepting the video records of my trips ? On their app they asked me to contact the customer service, at the same time they disabled the way I can call them and keep ignoring my messages. I have my documented proofs with me. They did similar treatments to other people who happen to be blacks and/or coming from different countries. A terrible racist group of people. People knew already that you are sexist, now I put in light your racist and xenophobic side.

Possibly the worst app I’ve used on a smart phone in 15 years. The app is constantly glitching, which leads to me accidentally accepting orders I would never agree to, sometimes I accept really good offers, but the app won’t actually process my acceptance, it will just keep playing that nails on a chalkboard esque ringtone until I’m forced to close out and reopen the app, then I open it again and it never accepted the order. Today the app sent me to 4 stores that were closed, when I called support they told me to cancel myself and it “wouldn’t affect my cancel rate” but now I have an annoying notification that my cancelation rate is “higher than the average in my area” which I know affects the deliveries it sends me. The worst part is anytime the app plays a noise (which I can’t turn off even if the sound on my phone is off) it will stop the music or podcast I’m listening to, and then it will LOWER the sound. And not just the sound from the app, it actually lowers the entire master sound on my phone so I can’t turn it back up. The only solution is to pull over, pause my music, close out the app, and then press play again, and then re-open the app. The only good part about this app is the GPS system which is why I gave it 2 stars. Switching to Door Dash as my primary delivery app.

Challenges and Discrepancies in Uber's Payment System. Over the years, I've observed a concerning trend with Uber's payment system. It appears that the more hours you work and the more bids you accept based on their promotions, the lower your pay rate becomes. It feels like when you accept a promotion, they compensate for it by offering reduced rates. Of course, you have the option to decline these promotions. However, I've noticed that when I try to do so, Uber limits the number of available bids, almost as if they are penalizing you for not accepting the promotion by reducing your opportunities during that time. Additionally, I've noticed a discrepancy in rates and incoming bids when using multiple pay options such as rides and food delivery together. The rates and bids differ compared to when you use them separately. Furthermore, Uber doesn't provide incentives for those who prefer not to work during unsafe shifts, such as bar shifts with intoxicated passengers that put your safety at risk. Moreover, once they entice you with initial promotions, they tend to reduce the availability of reasonable promotions and instead offer incentives primarily for working weekends and unsafe shifts. This creates a disadvantage for drivers who prioritize their safety and seek fair compensation for their services.

Change name & Add functions. As a deliverer for Uber Eats who does NOT drive, the name and subsequent function of the app is confusing even to customer support representatives. I am an Uber Eats delivery Walker. Next, I will be an Uber Eats delivery Biker. Naming the app Uber Driver is confusing for the rest of us who work for Uber and are currently not drivers. Would it be possible to have the ability In-App to switch between our preferred method of delivery? I had to call customer support just to switch my delivery method which took over a half an hour. This process can easily be streamlined with an update that allows us workers/servicers to modify our preferred delivery method in-app. Finally, I would like to suggest the ability to buy products directly from the Uber Eats store using my earnings made from working as an Uber Eats delivery person. P.S.- Maybe staff should suggest to Apple that they need to update their age policy. This app should state that it is for use for anyone 16+ because, you know, child labor laws exist. Additionally, a valid ID is required to work for Uber Eats. Anyone younger than 16 (at least where I live) is unable to apply for a valid ID. So, I’m sure that the guys and gals at Apple will at least consider this change. Thank you for reading!

Tough way to make a fair wage. Low pay due to Uber taking 35-60% of fair, very low pay in general, minimal customers tip, market is flooded with drivers so you sit waiting many times throughout day, about two hours in an eight hour shift, horrible customer service, don’t care about the drivers at all, rare bonus and good extra income potential opportunities, have trained many customers to feel entitled, never take drivers side on real accounts of unfair Uber tactics when it comes to real issues, makes you spend hours on phone with any issues and drivers never win, Uber never takes accountability for any of their errors, customer service reps all have the same canned responses and answers to anything and everything, damage to vehicle and Uber offers a flat rate without allowing us to even provide a quote on repair work, which is far below what it costs even if reparable, unfair business practices, constant agreement updates that take away any rights you have as a driver and you can’t go online until you agree to 28 pages of legal jargon, it would take a licensed attorney hours if not days to read and understand these legal documents, only concern is to please shareholders whatever the cost is to drivers, great example of good old fashioned capitalism at its worst, take from the poor to feed the rich! If you provide a bad review apparently ever possible review name you choose is taken so you can’t submit review!

Uber Review. Im enjoying driving Uber meet any ethnic nationality and driving with the spirit of Aloha. here in hawaii very high cost of living i got 3 wonderfull kids that keep me going. when my fren Paul introduce to me if I wanna do Uber sure why not i started my application last 3 months ago and did not meet the requirements for my 02 honda odyssey. so i ask my family if i can borrow money so i can start Uber i waited 3 months finally somebody got good hearts to land me money i find this car on social media its 08 honda fit so this month i continue my application and thank god went thru so i started driving i did finish my 30 trips in 3 days so i contacted Uber if do i get the promotion bunos ive been notified that ive alredy pass 90 days my heart sank i didnt wanna talk and quit should be considerate and understanding that i did 30 trips in 3 days cuz my application doesnt went thru when i started my application how can i starts picking up passenger if i didnt have the ride and its denied should be better if im approve and then starts counting 90 days. im expecting my bonus to pay my brother i should be more enjoying and happier driving with Uber if i got my bonus luckily my fren Paul convince me keep going and i try my best to go back on the road.. Mahalo Nui Loa!! Danny

Uber Greed. Everyday I am more impressed on how ridiculous this app can be. Those $2 orders for 7 miles shouldn’t be placed on the app at all. Cost of living is through the roof to be wasting time, gas and car millages on those ridiculous orders. If the customer wants to be delivered an order they need to paid for the service and not just for the cost of the food from the restaurant and the fees that Uber apply on them. Uber doesn’t care about the drivers as long as the customers paid all the taxes and fees to use the app. Secondly, the rating system should be void because I don’t see any usage for it. I have read the “perks” Uber gives the drivers and to be honest one is worst than the other one. 7 Eleven perk that a driver still needs to spend their money to make a purchase in order to get a free snack. Education perks that no one needs since no one is looking to advance their career at any point in time. And the worst of them all is the credit car to buy gasoline and then pay ridiculous fees and taxes for the purchase. In conclusion, I think this review is a waste of time since Uber is going to continue with the greed of pocketing all the fees and taxes from the customers instead of not allowing those stupid $2 for 14 miles to be placed and send out to the drivers.

DO NOT DRIVE FOR UBER. I have been a driver for over 8 months and it has been a terrible experience. The Uber company does not care about their drivers and in fact, if something goes wrong, will proceed to blame the driver instead of finding the actual problem. They will never compensate you for their wrongdoings and they can never help you when you have a situation. Uber drivers are not even able to verify that they are making enough because the Uber support has “very limited resources”. Bike riders are given Vehicle navigation and Vehicle orders instead of Bike orders forcing bikers to work harder for less money. Overall Uber seemed like a great way to make quick cash to provide for my everyday needs, but it quickly transformed into a cash grab, paying the drivers less and charging the customers more. UPDATE: I AM NOW BEING TARGETED BY UBER. Since uploading this review I have still remained loyal to Uber and I continued to deliver for them. However, I noticed that my trips are being cut short at least by half. On a good day I would have about 20+ trips. Ever since this review my trip numbers have dropped expeditiously. For a 10+ hour day I am only getting 8-10 deliveries. Being a delivery partner in downtown Chicago, I am sure one of the 7 million people would be ordering Uber eats from a store near me. But after hours of riding across the downtown and river north areas, I am lucky to even see a order every hour.

-10 if I could be able to rate lower I would. First, if you start creating your account and the app glitches it will say you already uploaded your car info when you didn’t. You won’t be able to start over the registration process and wouldn’t be able to erase the account until you complete the process. If you just leave that account without finishing it and start with another email and do the complete process with that new email, after a while of working your account will be suspended permanently (without warning) because of a duplicate account. The help Center is THE WORST I’ve seen on ANY company in this world. You have to search the help center within the app, and since it’s all very general if it doesn’t help and you call them, they will send you to go see the app’s Help Center. If you chat within the app with the Help Team, they would just end the conversation with general messages that don’t answer your question, and just say “We won’t be answering any more questions regarding this topic at this time”, even though you only asked once, and they didn’t even answer what you asked. Definitely UBER has the WORST support for driver. Only those who don’t have to deal with the support team might give good reviews. (Some may day you should then go to the offices of your region, but in some cases, like mine, those offices are closed permanently and you can only call or email them)

SCAMMING YOUR DRIVERS. Yesterday, I was on a delivery when i get a call from someone claiming to be uber support. They told me to cancel my order and that i would get a $20 gift card plus a “uber driver bonus”. They said they would call me in an hour because the app needed to load the cancellation. An hour later they call, telling me that they need to input a new card that was the “gift card”. Keep in mind I am new to the app and i know no better. I didn’t give out my information so it wasn’t sketchy in my eyes. Sure enough, I put in the “gift card” information and they steal the money i had earned in my account. I contact customer support and they open an investigation and tell me they don’t have enough proof. I sent 3 screen shots of the proof i had. Also, when signing up for uber, the name on my debit card had to match the name on my account. So why was it so easy for someone to put their card information in and cash out? After requesting more help, Uber contacts me and let’s me know that i am BANNED because someone else was using my account! They submitted NO proof of that either, they just banned me to dismiss my issue. If uber really cared about their drivers, they would notify them that this was a new common scam. They KNOW about this scam because there are several videos and articles i found of drivers who had the same thing happen. FIX THIS UBER! YOU ARE SCAMMING PEOPLE AND REFUSING TO KEEP DRIVERS SAFE!

women driver. i like this app as for making money .i a trucker too . i didn’t like that you can’t have your husband or wife ride along with u .i started driving with this app because i got hurt on job an i couldn’t do my job at the time . so i’m tell what happened to me . i pick u a rider as i waited i seen a male walk up an fighting another male so my rider came an i left . i drop off them an the male that was fighting request a ride for uber they send me back an it was him 😱covered in blood so i crack my window an told him no i wasn’t letting him in my car. he got mad started to hitting my passenger window i pull off quickly. so i told my husband i was scared so we needed money bad 😩so he started to ride with me he wasn’t working because he needs knee surgery. 3days into him riding i was downtown wilmington nc an male request ride i when he open the open on my passenger side back door seen my husband an said why is he in here .i said sir it’s ok if you want. to cancel it’s fine my husband said i’m her husband so he closed the door an canceled i keep uber then the next day they keep me off . i drive a 2019 Dodge very nice a clean i was going where there was Classily people live they love me &my husband it was like we all was going out on the town . we gave good service. as for women the app is very not right for women an safety. 🙁it’s sad . i miss uber.

LOOK FOR A DIFFERENT SIDE HUSTLE. Uber's customer support is by far the worst support I have ever dealt with in the history of my dealings with any company. The support representatives have trouble speaking english, I have difficulties understanding them due to the language barrier and the volume of the background noise. Furthermore, the wait time is horrendous, and I have had to call multiple times for the same issue with no resolution. The support staff changed my location, my account to "eats only" then had to undo those actions, I had to re-upload documents, and have spent over 2 hours trying to deal with support and speaking to someone I can understand and is competent. I am actively looking for other avenues to make side income and should one arise I will swiftly move platforms. Let it be known, I will make this experience known to all potential users and strongly recommend against working as an independent contractor for uber based singularly on the sad representation of their "service support". It is clear this platform does not value their "staff" and are utilizing their lack of strong competition to mistreat those who provide their services. I would also like to state that I am in no way racist and have no trouble outsourcing resources to make items more affordable. I merely have issues trying to understand the representatives due to accents and background noise and receiving adequate, timely, and comprehensive support.

Low quality app. No buildings on in app navigation. Cuts productivity by 10-20% especially for new drivers. Get rid of the interaction. Can’t read instructions, take pictures or anything without app changing screen. Sloppy! Put a muzzle on the navigation voice. Hyperactive to the point it’s useless. App negligently endangers the livelihood of drivers by sending alcohol orders when not signed up. Maybe I’m not staring at my phone hard enough by driving but I don’t see indications of alcohol in the order. Find out arriving at store, restaurantor or worse yet, arriving at customer. Don’t be mad at me. You know how detrimental that can be for drivers. Fix it. Charge pretty substantial charges to customers, keeps a substantial portion yet not seeing the improvements in the app. Who knows. Maybe an issue with honest reviews as first delivery upon ending wait time pay resulted in a substantial wait. On the plus side they do offer decent driver perks but many also mean more revenue for them. Last delivery I attempted was 2 orders at a closed restaurant and resulted in zero pay. Basically no respect for driver’s time, efforts and investment. Might as well cancel the order since Uber payment policy puts no value in attempts to salvage customer experience. Things seem slow in the food delivery business and Uber is the worst, yet stock value increases. You figure it out

I Love UberEats but Definitely Needs Improvements... I wish I could give Uber full stars because I’ve been earning extra money as a mother of 3 boys through Uber Eats since March; I gotta say I absolutely love making extra money on my own time but with that being said, I also hate waiting my time. Uber definitely needs to improvement how Uber Drivers get to accept and view orders. In my opinion Uber Drivers should be able to see or view a list of ALL orders in their area (depending on what town you are in) OR AT THE LEAST when you accept a single order to a restaurant; you should be able to view or see all of the available orders you can accept as doubles! Instacart has a layout where you can view all the instacart orders in your area WHICH I ABSOLUTELY LOVE because you know you won’t be wasting your time.. As a Uber Eats Driver it’s very annoying to be “roaming” town to town - restaurant to restaurant trying to find a order that is worth my time. there are other improvements I would love to mention such as reviews, OPINION PERSONAL INFORMATION BEING LEAKED, navigation, time efficiency, rude customers, glitches etc but I’m really HOPING Uber can just research a little bit more on other delivery services apps in competition and do some BIG improvements. I have stayed loyal with Uber for a reason and I’m hoping that reason doesn’t get buried. -Uber Driver with Hope!

Uber App not working. I started back driving for Uber and added the delivery to my trip types and noticed that there were issues. Watching the video about the new app I realized that under Trip planner I can’t plan my day bc there isn’t a listing for the day of peak times like it says, and there are never promotions, you can’t navigate to a surging area like the video states by clicking on the arrow, you have to navigate on your own and if I do “delivery only” my map doesn’t update at all, the surge areas do not show on the map so when I’m in a surge area the boost are not applied (my son screenshot the map and that’s how I know I should have gotten a boost bc he only does delivery)customer service couldn’t resolved the issue (they have been called multiple times about the issue several days-so I went home(after working almost 4 hrs with no boost applied on any delivery trips but other drivers were getting them yesterday). Basically my app on my iPhone seems to only want me to pickup riders bc when both trip types are selected that’s all I get even when deliveries in the area are being requested more. Was considering working more often but this doesn’t seem like it’s going to matter bc the money I made through delivery for the time period I would have made more with Bitesquad and I’m considering Lyft for riders-this was very disappointing.

GOODBYE UBER!!!!!! Hello LYFT!. WARNING!!!!!! So I was having a night where I needed to make fast cash so I log into my driver app and I get a ping! I pick my rider up and everything is great! I went above and beyond as usual. When the ride ends I hear something sliding around in my back seat. Oh crap it’s his phone. I try to get in contact with the person but of course I can’t because he doesn’t have his phone. I then say well 24 hour customer service should be able to help me out. The site was down! I couldn’t even see who my last rider was. So I’m panicking because his drop off was at a complex and I have no idea which one he lived in. So the whole night I’m holding onto this phone that keeps pinging because he’s using where’s my iPhone app. I’m doing everything I can. Luckily his friend calls and I let them know he situation and I go and take it to them. So I’m then relieved I check and see how much I made off of that trip including the lost item fee...says 0.00 and to check back in 1-2 hours okay that’s fine. It’s now 48 hours and I’ve been on the phone waiting for customer service for 2.5 hours!!!!! I can’t cash out and I look at the riders receipt and they are paying Uber 20 dollars more than what i got paid in fees! I’m the one who had to go through all of this my wear,my tear,my gas and they are just holding onto my money. Uber is a rip-off!!!! That being said I’ll no longer be a driver with Uber! I strongly encourage those to ride with Lyft!

They don’t go through with promotions !. I am a single mother of two , so I found it easy to work with Uber as I can have time with them. But most recently I had to work 328 hours to get the medical assistance of $1,274. I worked 330 hours in the span of 3 months, I was able to complete it before the new year. But the system would go back at change the hours that I had to work going from 5 to 8 or 8 to 13. Which I find unfair but went along with it, I find it super dumb because I only got half of the money as the system only counted half of the hours, I have screenshots of the hours I worked with Uber. When I reached out to costumer services they stated that my problem would be fixed and id have my money by the end of the week, when I saw the money delaying even more I called once more and had this one guy practically yell at me and just flat out disrespected me when I asked for his name he refused to give it to me and he even hung up on me. I’ve called a couple times after this experience and even still I don’t have my money it’s about to be a full month. I counted on that money, Which I was told I’d receive in two weeks. I am completely frustrated as I’ve called and every time I get told the money will get to me in the span of a couple days when that’s completely incorrect. I can assure you I’ve shown the screen shots and prove to my claims and still nothing has been done. I do not recommend.!

Seriously though.. I’ve driven with Uber for sometime. I had to take a bit of a break because of some personal health issues and I’m back! I was so excited to get back on the road meeting new people seeing new places. I no longer have the vehicle that I had when I drove Uber last year, with that being said it was extremely easy to add my new vehicle upload the required documentation and get the vehicle approved! So you're probably wondering so why the one star rating… well that is because I’m trying to go online and drive and it’s not allowing me to go online. It’s telling me that I need to select an approved vehicle. It’s still showing a vehicle or no longer own on there and that is what it is defaulting to despite the fact that I keep pressing the button when it tells me I need to select an approved vehicle I select that vehicle and it still defaulting to the old vehicle that I no longer own. It’s also not allowing me to delete that vehicle either? I have reached out to customer service now three hours ago and I have not heard anything back from them and there’s no contact number for Uber either only an emergency response hotline that I’m not going to call because while I drove an hour to my usual stomping grounds and I feel like this is an emergency… it’s not the kind of emergency they are referring to. This is insane. I’ve wasted my day, my gas, for nothing. Customer service needs to step it up. 😕

Uber-in a league of their own!. So I’ve been doing Uber Eats for over a month now.. I also signed up for Grubhub, DoorDash, & Postmates. Let me tell you that Ubers earnings and the app are light years ahead of the competition. It’s almost not worth taking other deliveries (if you’re running multiple driver apps) because you might miss out on an Uber delivery which 9/10 times is going to pay you more. I’ve made almost $40 an hour on a busy Sunday night. I’ve made more in one night then I was able to make all week with Grubhub. To be fair I signed up for DoorDash and haven’t been able to do 1 delivery because they require you to fight to set your schedule with other Senior drivers who get access to scheduling 2 days in advance. DoorDash and Postmates both make you wait in line sometimes to pay for the order which is a joke in 2019 since everything’s digital. DoorDash also makes you sit inside your car (or stand outside your car) while scheduled because you have to be inside the boundary to receive an order which eats gas if you’re idling with a/c at ($4.09 gallon in CA) vs taking orders from home and making double 😀. For all of you debating what to do.. I hope this helps!

Customer service is horrible. Honestly it’s a great way to make a little extra cash until you have a problem and have to call customer support. They literally had me on the line for over two hours just to tell me they could not help me. I had to wait about an hr for a supervisor for her to tell me the same thing. They are rude more than 80% will not be able to understand you and repeat the same thing meanwhile not answering your question. They get away with a lot of things because the only thing they can give out is a reference number. I asked a supervisor what Next steps I would have to take to get in contact with her boss. She said she was the highest there clearly lying. They are unprofessional and you can just tell they are reading off of a screen. Do yourself a favor and purchase a voice recorder app. Record all the conversations you have with them. They are very sneaky and Will lie to you to get one by you whenever they can. They’ve honestly push me to the point where I don’t even want to work for Uber because of them. Uber says they care but they changed nothing about their customer service. Anytime there’s an issue with the app Moneywise it’s always with your money, magically they never have issues with their part of the money. They try to act like they care but fail miserably every time. It’s sad that a multibillion dollar company would treat their business partner like trash but unfortunately that’s all Uber does

Worst company in the US! Use LYFT. Worst company in the US. They don’t care about drivers all they can care is money. customer service are racist and they discriminate against mainly non-Indian people. Because Indian people are working for customer service and each time issue happens with a customers from India they block the drivers account. "Unfortunately, I had a disappointing experience with Uber and felt the need to share my thoughts. Recently, my account was deactivated without receiving specific details or evidence of the alleged incident. This lack of transparency is concerning and frustrating. I believe it is crucial for companies to provide drivers with clear information and an opportunity to present their side of the story. Furthermore, I found the conduct of the supervisor and management team to be unprofessional. I felt that they were not genuinely interested in addressing my concerns or considering the potential impact on my reputation as a driver. It is disheartening when your voice is not heard, especially when the impact can be significant. Remember, the goal in sharing your experience is to inform others and encourage positive change within the company. By sharing constructive feedback, you can contribute to a collective effort that advocates read like the worst company for fair practices and better driver treatment. Finally, I encourage everyone to boycott this company and use LYFT

App is good, but could be great. I’ve been driving since the end of 2022. The app has changed for the better since then. For the scheduled rides that drivers choose to accept, it would be nice to know the cross streets of where the pick up is. If I have a scheduled ride and no rides being sent to me because of the scheduled rides timing, I like to head to my scheduled ride to possibly pick up the rider early if they are ready, and/or make sure I get through the traffic to get to my scheduled ride on time. Currently, all we see of roughly the street that the rider is on and where it is going. The map is so small that even if you take a picture of it to zoom in on it, you can’t make out the area very well. If the map can be zoomed in better and made a little larger, that would help determine where we need to be so that we are closer to where we need to be instead of waiting for the Uber app to direct us. Displaying the cross streets would help greatly. I believe that more drivers would accept the rides more if they knew exactly where they were going. Or drivers would not have to cancel the accepted rides if they knew where they were actually going. Please update this info. Thank you.

Just a complete mess!!. I ran into a ton of issues that need to be resolved. I attempted to rent a EV that I reserved online. I had my reservation locked in and confirmed. However, the reservation meant absolutely nothing. As I got there at 11:00 a.m., and didn’t leave until 6:00 p.m. This Hertz location is so dysfunctional, unorganized, and slow paced. It’s mind numbing. They signed me up for a Kia Nero EV, at the last minute. However, they didn’t even follow through on that, and instead gave me a beat up, gas guzzling Chevy Malibu. Not only that, but the tank was only half full when I got it. Not to mention they charged me the same price for the Malibu as they did for the EV… for some reason…. I went to put gas into my car that following week, and when I went to drive off, my brakes suddenly failed. I could no longer drive the car safely. So I called Roadside Assistance to have them tow me. They said that they would tow the vehicle to “the nearest Hertz location”, which I didn’t realize at the time was NOT the location that I rented from. So they tow it to a different Hertz, and the lady says that she could substitute my vehicle, but that she couldn’t close my rental out, because they didn’t deal with Uber. She said that I would need to go to the other Location, that does Uber. But when I got to that location, they told me that they couldn’t close out the rental, since they didn’t the original vehicle.

Uber Customer service stinks. I’ve been driving for a few years. It’s impossible to get customer service support on the phone without a good half hour and then they barely have coherent understanding of app issues. Forget trying to get customer service supervisor unless you want to wait for over an hour while begging to have a actual human conversation with someone of basic understanding. While using the app doing deliveries I would listen to books on tape to make the day more enjoyable! Now EVERY time I try to listen to my books the voice navigation under settings keeps toggling back on once I start my book. I’ve called , begged and pleaded for this to be rectified only for it to continually happen. I’ve had several frustrating phone calls with Uber and it’s still toggling back on every single time. This was not an issue until recently and that’s why it’s beyond frustrating to call over and over with the same hour long wait only to start from the bottom with no results. Please FIX this issue Uber! I used to love to drive and listen to my books only to be interrupted by “turn left in 200ft” I honestly don’t understand why it automatically toggles on and I’ve called 5 times to get it rectified with zero results! HELP make my job fun again instead of frustrating auto navigation toggling on its own after turning it off! Uhhh

The worst company in America. The most vile, corrupt, exploitative and downright scamming company to work for. They leech off of the hard work of drivers. Not only is the company completely without any morals and ethics their support staff is trained to be the absolute worst. They base their support staff in other countries because their behavior won’t be tolerated in US. Just today I accepted a package delivery trip and drove ten minutes to the pickup location and the customer then told me they have to cancel the trip and cancelled it. I didn’t receive any payments and customer service told me they can’t pay me. They said customer cancelled before I was assigned the ride but that can’t be true because I drove to the pickup location and talked to the customer so I was clearly assigned the ride. I pleaded my case for an hour but the support staff just kept saying the same thing and then refused to transfer me to a supervisor and said they’re the highest authority. They just ended the chat abruptly. Then a second support staff did the same thing so I realized Uber trained and instructed them to act that way. Uber intentionally operates their support from other countries so they can do shady downright illegal behavior like that. This is just one example of countless offenses Uber has committed against drivers. I sincerely hope they go bankrupt and there is a civil lawsuit against this absolute scum of a company that is run by human filth. I wish Uber the the worst.

Terrible customer service. I wanted to start driving for Uber a couple weeks ago, I already had an Uber eats account, but was told that I wouldn’t be able to migrate it to be able to take passengers. So, I made a new account. I uploaded all the documents required but there was an issue with verifying my driving history (because I have a new ID). I then followed the steps to upload my old ID under background check. Which for whatever reason was rejected (I have a clean driving history since I started driving 4 years ago) then I kept getting emails stating “your driving history needs to be verified” accompanied with the same links I used the first time. I am now not able to re-upload my documents using the links because there is no section to do so anymore. Then I figured, I’ll call customer support and get this all settled, but low and behold there’s no link to call customer support on my new account?!? (the only way Uber says you can call customer support is through the app) I finally found a link for a number on the internet, and EVERY TIME I CALLED the rep would either hang up on me or stay silent on the line. I have spent HOURS listening to that horrible waiting music just waiting for someone to help me fix a simple issue. I hope someone at Uber sees this and actually does something about their customer service, or just fixes this simple issue with my account!!!!!!!!!

Need improvement for security. Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. Know the security concern, I live and drive in Miami. I started doing uber about a week ago and on my first day I picked up a person who was heading to the airport and started complaining because I was delayed dropping her off but it was because of the gps. It took me to a street one way to the right and the gps was telling me to take a left. At least I was familiar with the area and I could make a turn even though the person was complaining because I wasn’t taking the route the uber app was showing to her and to myself as well. But it could cause a huge accident, plus the gps is not very clear at the time of using it. Even though is not recomendable to switch apps I’d rather use Waze instead of the Uber navigation since the route directions can be confusing sometimes and the customers gets mad because I as a driver didn’t took the correct ways. Last but not least we should have the opportunity of having unlimited destinations to take more advantage of the app and other placed rather than only home. Otherwise, the app works really well overall.

Uber is all mixed up. apps are wrong ! This is the exact same app I signed up for three weeks ago to pick up riders who need a ride somehow this same app hooked me up to deliver food and now Uber after three weeks of waiting submitting all my car stuff my insurance and everything like people really give a crap if they’re ordering food What year car I drive and whos my car insurance not one mention tho in countless emails back n forth did it say I signed up to deliver food , which I didnt. so now uber wants me to wait again 3 more weeks to go thru the whole process again w same app ? I think NOT , Waste of time and my energy . Uber apparently not for me cuz they have made it very difficult for me so m taking heed and movn along this is not meant to be for me Ill stick w LyFt and if I want to pick up and deliver food ill continue to use Door Dash. You hav been no help Uber even after being on hold several times this week w you and nothing then was resolved then either , and same crap today nothing resolved was told redo the whole dam thing again ... really where ?? same app I already used and signed up for ? which came from the apple store and googled same app but its to pick up food not riders 😡 ....

needs work. GPS leaves you hanging and spins the map around in perpetual motion once you are either on the block of your destination or once you get out od the car, usually insisting that you DROP OFF a block away from the actual house. App constantly adjusts your volume so that when an order is completed, you forget that you have the volume way up to compensate for their muting it, then you get an alert for the next order and it blasts your speakers and your eardrums. App sometimes relentlessly repeats the “proceed to your pickup” audio about 1000 times, even while you are parking at the restaurant. GPS is also outdated so it wants you to turn down one way streets and streets that no longer exist. I ended up in someone’s back yard one night. App wants you to take a picture, then throws up a menu of default “I’m at the door” type messages, causing you to have to go back and take the pic again, and a lot of the time the app freezes up when you try to upload the pic, and usually the only way around this is to drive away until the signal returns, the pic is usually gone by then, and the app complains that you are too far away. Nobody leaves a porch light on for you at night, but that isn’t the apps’s fault. Otherwise pretty good.

GPS GIVES WRONG DIRECTIONS & New 5 Star Ratings don’t show. Uber GPS the wrong or lengthy directions. It will list a turn that is the wrong way on a one way street, it will list numerous unnecessary turns making the route incorrect when there is a shorter or more direct route and route through neighborhoods making a ridiculous number or turns only to take me back to the street where the final destination is located. Have been to the Uber Greenlight Hub and they tell me no one else has had this problem nor the one below: when I select either google maps or waze, the GPS is supposed to open one of those apps. It never does. This causes so much frustration on the part of the customer and the driver! I always ask if they have a preferred route, making me look like an idiot! When I spoke with the rep at the Greenlight Hub and told hm my passengers are stating they already gave me a 5 star rating, the ratings are not showing. I am part of the Beta test for Uber Pro. He noted that one of the older ratings has to drop off before the new ones show. This has never been the case. My rating should be back up to a 4.97 by now and not still sitting at a 4.94! Techs never know the answers and their response is always that I’m the only one with the problem or give some other ridiculous response!

4.98 driver here, the app is broken since last update!. Hi, hopefully someone from Uber (whom has any kind of authority) reads this. Not only are pick up locations wrong - I had to start calling every passenger during pick up, to confirm there location - but they also added a terrible function where if you decline 2-3 requests in a row it will log you out of the whole app, not just put you unavailable, so you have to put in your screen name and password and get it going again and turn on rides. Obviously during that log out multiple bad things could have happened like you lost your surge, you missed a turn, your focusing on and being required to do touch the app and try to type in names and passwords while driving - a safety hazard as well as chance of a ticket . Guys, there are reasons we don’t take every request that comes in, there are rating reasons first off. You have your multiple reasons too, like not showing destinations of the rides until they are picked up etc. please revert this log out function. I’m 4.98, have a new 2019 car, a completely clean driving record for over 20 years, and never have a problem. If I dont want to accept a ride from a bad apple or one that is behind me while I’m on the freeway with no exits in sight, or ones that are 16 mins away or even more, while I’m stuck in downtown after a mlb game, then I should be able to do that without punishment. Please revert to the app pre-most recent update.

Uber... Oh my!. So.. Uber truly is a low class and thieving company to their customers first, then their drivers. I once drove for Uber recently and had to stop based on the dishonesty they were gracing upon their customers.. Example, if you are in the midst of delivering food (food in car) and something happens within the app, calling support does nothing because they will tell you to cancel the ride leaving the customer at financial loss. During a delivery, the app continued to crash.. So I put the address into my own Google GPS. In route, I called into Support to gain help. They refused to help and told me to just cancel the delivery. I explained I already had their food. Support repeating to request a cancellation on my behalf. So I did cancel but took yo the food to the customer off the app. When I arrived to the customer with their food, the were both grateful and upset. Why? It is because Uber demanded the driver to cancel, refused the refund to the customer and held the customer financially responsible for Uber’s tech error. If I was a dishonest person, the customer would have spent money on their food, on the delivery and receive nothing in return. Uber did not pay me for this delivery either. They stated that due to the driver canceling the order, the payment was being denied. Uber wrongfully takes money from both customer & driver. What a trashy company and their employees are some of the most unintelligent fools I’ve encountered.

Hope for a minor change. Thanks Uber for giving me a way to earn extra income. As of now, I have had only good experience working but one incident.. A customer reported that I was driving while intoxicated and was swerving, which I can only laugh at the report.. My body rejects alcohol and even smelling it causes me to lose my breath so in no way can I consumerist.. I probably would not have made a big deal about it but, there was a concert and I was unable to drive... Uber should force each driver to submit to a alcohol and drug test any time a report of this topics is made so drivers can quickly return to work.. if driver is has a negative result, the rider who report the issues should pay for the test and any lost wages that has occurred due to the false claim... Uber has already given me 2 drug test which I passed so I was willing to submit to a third.. Uber should also have bonus like Lyft does so we can be encouraged to drive... One last issue, for whatever reason, a friend I invited to drive always gets promotion bonus and I Never do.... being here for 2.5 years you can only imagine the bitterness I feel towards this issue.... can someone please let me know the EXACT reason why I’m not able to get the same promotion bonus...

Still not able to drive riders. After going through all the steps to set up Uber to drive passengers, I still don’t have the option in my app to do so. I’ve followed the countless support agents’ actions of restarting, reinstalling, relogging, waiting, and so on, but none of the no less than 6(!) support tickets have helped. Especially infuriating each time they say that they’ve done something on their end to fix it and it should work now. The same copy pasted response each time as if they can’t see what I’ve already done, multiple times. This was after a two week waiting period for a document verification that was supposed to take under a day where they also, multiple times, told me it would be escalated and finished within 10 minutes, 24 hours, 48 hours… I signed up for Lyft at the same time and have done over 20 trips with it and I haven’t even been able to do 1 with Uber yet. I have done a couple Uber Eats trips just because it’s the only thing available to me on the app and that worked okay. Just not what I want. Frustrating, and it seems now they want to do a callback to try to resolve the issue- we’ll see how that goes. Edit 10/23 after being transferred and out on hold 4 or 5 times they said they have to escalate my issue to the advanced specialists team to resolve the issue and that I should expect some kind of response in 72 hours.

App. I started out doing Uber eats and everything was fine I recently started Uber x I have had nothing but problems out of this app It did a document and background update and told me everything was updated but still want let me on the app I reach out to support and they told me it will take 72 hours to get the app back up and running for me Thst is 72 hours I am missing out on making money that was the 1st day I called So I was like let me call back to see They lady told me she reset my account and I was good to go Nope it was still asking me for a document and would not let me go online and she said it she will escalate this the It team I did not hear anything from them so I was able to hit the help button in the app to see a copy of my message that I had with the lady on the phone and at the end of the message it ask if I had another problem I needed help with I pick was the same problem So I got a person by the name sumeet that said they will look into it and it will take 24 hour to resolve the problem Still can’t go on line Which is causing me to miss out on making money I have reached out to support three day straight and have not received and solutions on how this will be resolved Please be careful switching to Uber X if you are doing Uber eats

Bad navigation and rate system. Giving the driver a star rating is killer. A passenger is waiting for you at prohibited area. When you tell him it is forbidden, It will download your score and give you 1. Uber maps are usually delivered in the opposite direction. The passenger will take the problem as the driver until you return to the designated area. Uber has no ears to hear this complaint. I was fined 120 birr by the city for loading a person standing at a bus stop. The freight I received from Uber was 6.20. The other is the navigation system. It takes the wrong place. It tells you to turn around in a closed way. Explain this to the passenger and it will reduce your score when you go the other way. He tells you he took me out of the navigation system. If we knew the person giving the point, it would help us to correct the mistake. The other difficult point is that the passenger at a distance of 10 to 15 km will be given to you and they will cancel it because you are late. Or give you $ 3 a way. When they cut you off because you are late, Uber will work together to get you down, but he doesn't take the problem seriously. You have to put options on app pick you up distance more or less up to 5 kilometres and 10 kilometres. You have to give on app to cancel this kind of distance to cancel without reducing point.

Frustrating. I love the app and the ability to make extra money on the side. What I DONT like is the surge. You promised 2x the money then raise the pick up fee so basically I’m still getting 3$ a ride when the customer paid 7$. Also giving the customer a ping noise when I close out. Only lets them know I’m done. Some customers don’t get out of the car until they hear the ping. So I can’t properly rate them and leave comments because I have to leave 2 stars and detail the reason before I can end the ride. But you give the customers time to go back later and rate their driver. Also the trips that pop up on my screen and disappear? They count as cancelled rides. Um I didn’t cancel. I never got the opportunity to even see the ride. That messes up my rating and I didn’t even do anything wrong. I should have 90% or higher acceptance rate but as soon as I get to 87% I get a whole buncha pop up and gone rides that lower my percentage. I work extremely hard for my ratings and for it to just decline for no fault of mine ? Isn’t fair Update: people are calling rides on reservation then once they’re in the car they are adding new stops. I shouldn’t have to wait 10-15 minutes while you shopping. You could just call another Uber when you’re done. It holds me up from being able to pick up my next rider.

Keeps logging me offline. I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔

Map and directions are horrible in South Bay area in So Cal. This app consistently suggests I make illegal u-turns, go straights when only right or left turn is legal, or drive through permanent barricades. Once it mistook El Tarisco restaurant on PCH in Redondo for a driveway and suggested I drive through the restaurant. It frequently has surge pin in olaces but accessible to cars, like playgrounds, golf courses, the beach, etc. This week it has a surge pin at Terminal 5 at LAX despite drivers risking fines up to $1000 for driving on the arrival level or driving at airport when not dropping off passenger. And their customer support is total garbage. If you ever have a problem resolved using their customer support it usually takes chatting with 3-4 agents before they can even identify whether you it is regarding Uber Eats or Uber Ridesi and it usually takes hours if your time and almost never worth it. Most if the time customer support us nothing more than platitudes, empty apologies, and gas lighting. And they need to stop saying “no worries” when a driver has a right to be worried when he or she can’t log in during a surge and is losing money. Maybe they mean “Uber doesn’t worry about it’s drivers.” I am sure Uber will respond “that doesn’t sound right” but I have screenshots to backup what I have said in this review. I think Uber should let riders and drivers not just rate each other but rate Uber 1-5 stars after each trip.

WASTED MY TIME. I am beyond annoyed with the people that work for Uber. First off, I initially wanted to be a Uber driver to make a few extra bucks and just have something else to do to get out the house. I have done EVERYTHING they have asked me to do. I was sent a message and email that I was able to drive, so I go on the app and try to drive and it says contact support. I have contacted support MULTIPLE TIMES in the last week and a half with NONE OF THEM able to help. The last person I talked to, which was today told me that it was a duplicate account and it seemed to be saying fraud. “FRAAUUDDDD”, IM NO SUCH PERSON TO TRY TO COMMIT FRAUD when I have OTHER sources of income to back me. The only thing I’ve ever did was delete the darn app off my phone because it was qlitching and telling me that I couldn’t log on, which was weird due to me being able to log on not even three minutes before that. If anyone is trying to commit fraud, it sounds like someone tried to hack me or tried using my name. I’ve waited around for a MONTH for nothing when all of this could have been resolved when I INITIALLY talked to someone. Now they are having to deactivate my account, which is BOGUS due to the time I spent having to get the documents and upload MULTIPLE times. I am NOT HAPPY AT ALL WITH THIS COMPANY OR THEIR INCOMPETENT EMPLOYEES. Yea DEACTIVATE my account because I NO LONGER would like to drive with this POOR EXCUSE OF A COMPANY.

Uber Puerto Rico doesn’t care!. For the past few months I’ve been using this app knowing full well it isn’t really up to par with neighboring countries yet I decided to give it a shot because the lack of opportunities in Puerto Rico is a real thing but wow...I never imagined this app would be worse than the most awful jobs I’ve had in the past. Aside from them taking a 35% to 45% cut, Uber demands you have a car that is no less than ten years old with personal insurance and certified by government agencies just to be able to work. As drivers we carry most of the costs (car payment, insurance, cellphone, gas, maintenance, clean up, etc) while Uber takes a third to almost a half of the profits. Uber doesn’t provide personal assistance. It’s all through emails and phone calls with people who don’t even know where Puerto Rico is. Not to mention the myriad of situations you encounter once you start working and how they prioritize profits over your livelihood. It’s disgusting! And this industry clearly needs to be regulated. They keep accepting more and more drivers and with each and every new driver you earn less and less by the hour. But they don’t care because that doesn’t affect them. As long as they’re making money out of your back, they’ll risk your life on multiple occasions without even batting an eye. Which they already have. Currently looking for a new job since this one is obviously a scam.

App needs work. I’m new to the Uber App after doing Door Dash for about 6 months which I have an acceptance rate of 95%. I usually don’t decline trips/orders. However with this Uber App which I do Uber and Uber Eats apparently while I’m on a trips my vehicle and the Uber App fight with one another for my GPS on my apple car play. Therefore my Uber App on my phone goes dark and doesn’t alert me or vibrate when I’m getting another trip. Therefore my acceptance rating is like 55% even though I rarely decline trips. So I can’t understand how I declined so many trips and now that I’m working through the kinks in the App there’s no way to reset you acceptance rating. In addition to doing Uber Eats there’s been a few times they’ve sent me to stores that are closed or not serving the food the customer wants. However I didn’t get compensated for driving to these restaurants. I’ve tried calling support with no help so driving 30 minutes to a restaurant that can’t fill an order is my fault I guess. I also think they should tell you how long a trip is going to be. The app sent me to a location and a customer said 16 Uber drivers canceled on him it was a 4 hour trip one way from our location. Then I had to drive 4 hours back without a return trip totally not worth it. Thinking about trying Lyft because I don’t really like the way this App works with me or my vehicle.

Drivers manipulating the Uber Queue at the airport and Uber does nothing about it. There are plenty of drivers manipulating the Uber Queue at IAH and Uber doesn’t do anything about it. I bought a $90k vehicle to be able to accept Uber Black SUV trips and all I can do is 1 to 2 trips from the airport in a 14 hour period. There are plenty of drivers manipulating the queue by somehow getting diamond status, some get it right of the back when they open an account which we believe is someone inside of Uber doing this, and requesting fake trips to the airport, canceling them when they’re on airport property and getting priority queue when they enter the waiting lot. This is causing the rest of us drivers, that are doing everything legally, to have to wait 5 to 10 hours for one request while we watch these other drivers go in and out of the queue constantly all day long. Myself along with plenty of other drivers have brought this to Ubers attention but nothing has been done. We’ve even given Uber reps the information of a lot of these drivers and instead we have received fraud alerts on our accounts. So I guess we all have 2 options. We either keep quiet and accept what’s going on so we don’t get punished or jump on the bandwagon and figure out exactly how the others are manipulating their accounts and cheat also. Great job UBER. The way I see it Uber doesn’t care what the others are doing because they’re making Uber money regardless.

Driver. I’ve been driving for Uber since April and I am noticing so many problems with the app I can’t even get a hold of customer service to get help with the app I have been stuck not being able to work for the last three days because they’ve yet to figure out the app issues as to why I can’t login after they said that my account is still active and I should be able to deliver. I’ve called support now 10 times in yet to get my issue resolved and I’m still out of work thanks to this app having this many issues. I have deleted and re-download this app and I still can’t even get on after calling support they said I should be able to get on but the app is so bad I can’t even use it. I’ve literally been forced to apply to other delivery jobs because of the app not functioning like a proper app. I have tried to contact Uber headquarters yet my problem is yet get resolved and I’m still missing payment from one of my customers and they yet to resolve the issue as well. I haven’t been able to drive since 16 August and we are now on August 19 and Uber support has not figured out how to get me back on the road. I really do enjoy driving however this app is making it entirely difficult for me to complete my job efficiently without problems. Please fix the issue.

Uber and Lyfts problems. In America the company’s Lyft and Uber is the worst company and they have an horrible character. The government has control over everything except these two companies Lyft and Uber and they have a law for everything but they don’t have a law for Lyft and Uber. Because these both companies are big liars and they steal your money. They also take a lot of money from drivers and passengers. Whenever we work with them they say that they make their own laws. If you say that their law is not applicable and ask why the government didn’t give the company a law they say which government and that they are their own government and they take a huge amount of money form drivers and passengers but when they have to give a report to the government they say that they take less money than what they take. They are bunch of liars for example when you book a ride ahead of time and then when it is time for your ride they pick you up late and it causes people to miss their flights or be late to work or a meeting. We are in hope that one day the government looks into Lyft and Uber and also in hope that they understand what type of drivers they should get and then give them a good reason to why they deactivate their accounts. A lot of people have a lot of complains from Lyft and Uber and it looks like the government hasn’t heard these complaints.

Don’t expect transparency. Uber will give you the money you earn most of the time, but the app is so glitchy that they have “temporary outages” where your earnings will not appear for up to three days and after that it is up to you to reach out to them and force them to look into it. I had to reach out 5 times before someone actually attempted to assist me and then they only gave me a fraction of what I was owed, claiming I had already received it. This was untrue and I could see that they were basing this off the wrong information in my pay statement. That didn’t matter to them though so I spent an additional hour trying to get help to receive 5/20 dollars owed. So with the time seeking help and the trip I did that’s 5 dollars for 2 hours. The online help tab is useless and they will cut you off before you are able to discuss the whole problem with them. If you receive an incorrect address and they ask if you want to deliver it to the new one for additional fare do not do it. Just keep the food and take the fare you will receive from arriving at the original location. This app is a good way to make money fast as I have had to rely on it for income for some time now while in between jobs but I would not call it reliable. Make sure to count the money you should receive as you go and don’t rely on the app to properly keep track.

Pros and cons over last five years. I’m grateful to have the ability to supplement my income with the Uber app I meet interesting people and provide to use full service to the community and drive with pride. I’m grateful for the flexibility in the independence while able to supplement the income that I receive also. With that being said there is a growing concern that I consistently interact with while using the app which is showing more as a pattern and that is I have to consistently call and provide documentation for promotions that I sign up for. The company tells me they need to do an investigation currently because I requested payment for a four dollar promotion per each ride. The company requested documentation that I had signed up for this ride even though I had spoken to two prior employees of the company and they verified that I had signed up for this. I was told that I would be paid within 24 hours this was 8 o’clock in the morning yesterday and I still have not received the payment. I still am getting emails from the company saying they are investigating whether they have to pay me eight dollars for two rides. This is extremely disappointing the level of pettiness that is developing I hope that the company is able to resolve this soon.

UBER EATS HELD (STOLE) MY MONEY!!. I am a doordash driver before signing up for Uber eats to money alittle extra income. I am a new driver with uber eats and HAVE NOTHING GOOD TO SAY WORKING FOR THIS COMPANY! I accepted a trip near my area for x amount and delivered the food to the customer. After delivering the food the app asked for a pin to complete the order. I did not ask the customer for the pin because i wasn’t prepared to have the app ask me for a pin verification. After dropping off the food to the customer, i contacted Uber eats support to get paid for the trip that didn’t show in my earrings. I spoke to a representative and they told me to wait 72 hours for the money to appear in my earnings. 72 hours went by and i contacted Uber eats again and spoke to a representative to tell me they were sending a email to me to resolve my issue. I got the email and it had nothing to do with my issue with getting getting paid for my trip. I called Uber eats for the third time to be transferred to 5 different representatives. All of them said they could no help me and they had to transfer me to the right department. I got so fed up with Uber eats, it came down to leaving a BAD REVIEW about my experience and them stealing money from me. I wasted my own gas and my own time to deliver food and have Uber eats to hold my money and to get the runaround each time they transferred me. I WILL NOT RECOMMEND UBER EATS TO MY FRIENDS AND FAMILY. -1 stars

No Customer Service or Care for the Chronically Ill. I have been working with UberEats for over two years. I have a chronic health issue that makes working a “normal” job as impossible since I ebb & flow between being okay enough to work & extremely bedridden with a chronic disease. UberEats gave me the independence & sense of personhood I needed after my chronic disease took so much away from me - financial stability, my dream job, friends, family, the sense of safety. Until today. I was informed last week my background check was being redone. I agreed & then was informed first thing morning that I was able to work again. Awesome! I am feel good & have less then $30 in my account. I need to work. But when I go into the app, it says my background check is being processed. I am getting text messages to get out there to work. Even a notification in the app, but I can’t go online. I sent the online messages system over a dozen text messages over five hours with ZERO response. Uber is literally taking away the little I have left & won’t respond. You are keeping a chronically ill person from their prescriptions & making a living. With not even a response. If this is how you do business; I am better off on the street, which is going to happened to me. Thank you, Uber. I have defended you & worked with you for years before the pandemic & this is the gratitude I get shown. I hope you can sleep at night putting people who have very little out on the street.

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Uber - Driver: Drive & Deliver 4.448.10002 Tips, Tricks, Cheats and Rules

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Language English
Price Free
Adult Rating 4+ years and older
Current Version 4.448.10002
Play Store com.ubercab.UberPartner
Compatibility iOS 15.0 or later

Uber - Driver: Drive & Deliver (Versiyon 4.448.10002) Install & Download

The application Uber - Driver: Drive & Deliver was published in the category Business on 18 October 2016, Tuesday and was developed by Uber Technologies, Inc. [Developer ID: 368677371]. This program file size is 401.49 MB. This app has been rated by 603,302 users and has a rating of 4.5 out of 5. Uber - Driver: Drive & Deliver - Business app posted on 12 February 2024, Monday current version is 4.448.10002 and works well on iOS 15.0 and higher versions. Google Play ID: com.ubercab.UberPartner. Languages supported by the app:

AR BN BG KM CA HR CS DA NL EN ET FI FR KA DE EL HE HI HU ID IT JA KN KO LV LT MR NB PS PL PT RO RU SR ZH SI SK SL ES SW SV TA TE TH ZH TR UK UR VI Download & Install Now!
Other Apps from Uber Technologies, Inc. Developer
App Name Score Comments Price
Uber - Request a ride Reviews 4.8 8,542,912 Free
Postmates - Food Delivery Reviews 4.7 1,969,933 Free
Uber Eats Manager Reviews 1.7 138 Free
Uber Eats Orders Reviews 2.7 743 Free
Uber Freight Reviews 4.7 9,141 Free
Uber - Driver: Drive & Deliver App Customer Service, Editor Notes:

We update the Uber Driver app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Bug fixes - Localization improvements Love the app? Rate us! Your feedback keeps the Uber Driver engine running. Have a question? Tap Help in the Uber Driver app or visit help.uber.com.

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