Monarch Resident Portal App Reviews

Easy Access. This app makes scheduling maintenance simple and easy. It makes paying rent easy as well, I have auto pay set up and it takes it directly from my account!

Fine overall, could use some improvements. Documents are difficult to access. I end up pressing on the .pdf ten or so times before it takes. Please create a button or clickable link to make this feature easier.

Faulty app. Horrible! I have deleted an old account that was closed due to fraud SEVERAL times and yet it’s back as an option for payments on the app. I have also received a returned check fee even though I have removed this account as as option to pay from. The tenets should not have to pay for a faulty app error when they have done everything on their end to avoid this from taking place to begin with.

The App Constantly Wants You to Rate It. Literally, on every other screen there is a prompt to rate the app. Even if you click the prompt “do not display this again”, it continues to show up, every single time. It’s an apartment app. People use it for paying rent and placing maintenance work orders. It’s annoying that I can’t pay rent without getting asked to rate the app 3 different ways. Please fix the radio button so that it actually disables the prompts that request ratings when selected. I would change my rating to 5 stars if you could do that. :)

Pop up won’t go away. Everything about the app works great. Would give it 5 stars but the first thing you see when you open the app is a pop up that says “Leave us a review on Google!” with a button that says to click here not to show that message again… that button doesn’t work. I’ve tried pressing it, not pressing it, pressing it then unpressing it, pressing it 3 times… nothing. It’s a really minor thing. The app works well

What a team!. This app is so easy to use. I just moved into my apartment. My last apartment complex wasn’t very friendly or quick with repairs. I have no problem with using the app or getting service from maintenance. Bravo!

Monarch Investments. This app makes everything about living in an apartment building easier. While it’s not a huge difference, being able to put in work orders, pay my rent, etc… is a little thing that makes something a little more simple.

Convenient To Use. This is definitely much better than having to pay by check or even going to certain stores to pay. Great app!

Payment glitch. I tried to pay my rent on the app. Told me it had lost internet connection and transaction failed. Tried again. This time it went through. Checked my account and found BOTH had posted even though the app had told me otherwise. It’s already creating problems for other payments I’m making. Now I’m told there’s nothing I can do on the Monarch end even through both are scheduled to pay on the first, two days away. Sorry Monarch. This is a serious fail and I’ll be deleting this app.

Every Apt. Complex Needs This!. Paying my bills has been super easy with this app. Only complaint I have is that it used to remember my login information but now for some reason it won’t and I have to type my email and password in every time now. Great app otherwise.

Decent but flawed. When you log in, the app gives you announcements. And even though I have had the “do not show me this again” setting enabled, it still shows me the same 2 announcements every single time I log in. Also the fact that you cannot re-open maintenance requests or comment on the ones you currently have open is a bit silly. If those two things were corrected the app would be much better.

Solid Apartment App. Over all, it’s a hand app to have for residents. Can request maintenance, pay your rent, and post to the community board. My only complaint is every time I open the app, there is a pop that you can select to not show again. Have that selected and it pops up every time, which is kinda annoying.

Trash Dog water trash. The app likes to play games. Because of this app or an employee controlling or in control of this app screwed up made my balance wrong. I paid the balance showed because you can only pay what it says is due. So come to find out a month almost 2 later. I had a rolling balance of $300 dollars that they said I only paid a portion of my balance when the app is clearly not set up for such events to occur. Sound like shenanigans to me!

Good app, functional. This app does everything it needs to. And it looks good doing it. It’s really nice to be able to pay rent in a snap without having to use actual paper checks. …The $33 service fee is absolutely ridiculous … but I understand that quick processing costs money these days. Still, not ideal. That’s a LOT for a one time fee. I’ll still give four stars overall. But this element definitely kills your chance at 5 stars.

I like it. Very easy to navigate. Processing times are quicker than they estimate, which is honestly better, that way you can get business done quickly and efficiently, granting you the power to know where you stand financially. There’s no guessing. Contacting the property managers is easier through the app, and quicker. I like that we can all see each other’s posts, and be neighbors while living further apart.

Convenient but needs work. While I love the convenience of an app to check on notices, events, and quick rent payment options, the login is clunky and needs enhancement. It does not store/save my email even if I set it to do so and it does not interact with password managers to automatically identify the likely credentials. This leads to a lot of repetitive typing by the end user every time they want to check for updates.

Ok app, but needs work. It’s a pretty neat way to pay rent and request maintenance, however there are certain things on the app that need work. When the payment options were offered, debit was one of them, but due to my property management, it’s not really an option. If it’s not an option I can use, then it need to be gone fully.

Easy to use. I entered my bank information day one. Day two, the verification amount was added within 24 hours and I was able to pay my rent without a “convenience” fee! Sweet!

Long term tenant. The app is great to have and very easy to use.. The current management team is one of the best I have seen since I have lived here, They are responsive most of the time to emails and inquiries on the app... the app has good features to use

Needs work. Company doesn’t allow debit cards for one time payments. To post on the community page you have to wait for your post to be approved which no one checks often. If you have something to post it can take weeks for it to actually be posted. Fatal flaw in the design that would just make me want to use Nextdoor instead.

Very basic. Nice looking app, not very much functionality. Okay for paying rent and submitting maintenance requests. Does not have any proper tracking or feed back mechanism to communicate with tenants. Maintenance closes tickets once they have looked at the problem, even if it has not been started. The app works. Does what it is intended for. Not well thought out minimal functionality.

Easy to use. The app is great, it is very easy to use. Great for making maintenance requests or paying the monthly rent. The only thing I do not like is the monthly rent only shows owed a couple of days before it will s due, I wish it showed up earlier so that I could pay early when I want to.

Clunky. My biggest complaints are the purely cosmetic “do not show again” toggle on the “announcements” that immediately pop up when opening the app. They’re not even announcements, they’re plugs for reviewing the apartment complex and following the Monarch Facebook page, and they aren’t even functioning links. You have to close it out every single time and the button does nothing. I would be less annoyed if I weren’t given the fake option to never show again. My other complaint is with the bulletin board. Sometimes you’ll scroll through and there will be a huge gap in content so you’re just scrolling through a gray screen. Except it’s not really blank. You can sometimes see posts peeking from behind it, so it’s incredibly difficult to access some posts. Feels like really bad lazy loading. I’ve also commented before and had my comment published several times despite only doing it once. Overall there’s just a general sense of “I can’t trust what is being displayed to me as accurate” when using the app, which is a huge no-no. I don’t pay my rent using the app and even if that functionality really works I don’t feel confident enough in the app to use it.

Easily pay your rent with no complications. Autopay is an option, but I like to click the button myself. I don’t have to worry about human error or open offices. Sign in, pay, sign off. Beautiful

Marisa was great n easy app pay. We are Daniel and Latanya Park -Marissa made it easy when adding me to the lease and directed us to use this app which is extremely easy and very convenient! Way better than getting a money order, dropping a check off , running back-and-forth to stores and then taking it to the rental office. this app rocks for all renters!

Nearly there. Great app that does everything that I need to keep up with my apartment building’s management. Paying rent is easy, putting in work orders is even easier. Once it orients to landscape ad fits to a screen size other than mobile phone I will change to 5 Stars. I am very thankful to have such a simple method of rental management.

On-Time response. No matter the priority, once a ticket is created, Team shows up right away. Never had issues since the moment of my stay which I guess is about 4 years now.

Monarch Apartments App. I just used the Monarch Apartments App on my phone for the first time this evening. I thought that I could only submit a maintenance request using a computer but they have upgraded the app and I was able to submit 2 maintenance requests using my iPhone instead of having to go into the other room, fire up my laptop and submit my requests from there. I’m very happy with the ability to access all parts of the Monarch app from my iPhone also, it makes submitting a request much easier, at least for me.

The App? (I think?). I like it very much. If quick and effective in getting me the assistance I need. However, today, for some reason, when I tried to submit the Request it failed to send and deleted itself. However, I have no idea whether the failure and deletion was a problem with the App itself or the IPhone X I have that had many faults in and of itself. I thinks the App is great!

Quick, easy and complete. I love being able to report issues in my apartment through this app. The complex office have these jobs done so quickly it’s hard for me to believe. This is an easy way to report the issues without having to call them.

Great app!. This app makes it easy to pay my rent! The app is nicely designed. Especially because I forget my login for the new payment website they go through. The only things are, maybe list the office manager email on the app somewhere? Just in case someone forgets or can’t find it on the website, and it always asks me to follow on Facebook even though I’ve selected not to show me again.

Canyon Creek Apt. Julie D. The complex is very nice and clean. The 2 bed 2 bath Apt I am in is wonderful. The floor plan is great and spacious. I love having a washer and dryer in the Apt. makes doing laundry so much easier than going somewhere to do it. The Canyon Creek staff are awesome and very helpful. I love where I live and am so happy I chose Canyon Creek for my home. I really love how quickly they respond to any maintenance request. Sometimes it gets fixed on the same day I report it or it will be done by the end of the next day. I have never had to wait more than 2 days to get my request taken care of. This complex is MARVELOUS!

It’s ok. It asks the for reviews on the same things every single time even though you select “don’t show me again”. The same two announcements - follow us on Facebook and rate us on Google. No matter what you do it’s still the first thing you see. Other than that annoyance the app is fine.

Simple but easy. Not a flashy app, which I don’t mind, but incredibly easy to pay rent and put in service requests. Definitely a more customer friendly than the previous group who owned Berkshire.

Quick easy. It’s a really quick and easy way to get things done. You can pay your bill make, make a maintenance request, see office hours in real time, and more.

Bare minimum maintenance. I moved in July 2019 with a broken bedroom window, that I would be fixed before I moved in 2 weeks later. The window is still broken. The slider does not close completely and has a 1/4 inch crack that also gets stuck when closed. I have locked myself out on the balcony 5+ times and had to call for help. My bathroom ceiling has a leak. The drywall caved in. The drywall was replaced and is again turning black from the leak in the above apartment. The carpet has many waves and bumps and the entire apartment smelled of cigarette smoke for 6 months. I had the carpets professionally cleaned then continued cleaning using coffee beans, baking soda, and vinegar. I have put in these requests multiple times then find they are gone without being done.

Easy way to communicate for the busy professional.. I keep strange hours at the clinic; so I know I can communicate our needs to our apartment administrators easily thanks to this app. They are always quick to respond, pleasant & just so helpful! We are in good hands!

Neutral. I find the app helpful and it is easy to use overall, I think my issue is probably more work the management company than the app- like being able to make partial payments. But in general the app is useful because I don’t have to go through extra steps to logon to the website portal

Confusing/Untimely/Inconvenient. Was charged for late fees even tho I paid on time, simply because they wait til the 5th to take your money. By the time they did this I also had auto-payments scheduled. When I went to confirm the payment was made, they said I paid twice and was good for next month, (confused since I didnt even have that amount to take), then when the payment was corrected on their end they considered it late and charged me a late fee anyway. Great app to scam tenants with.

New home!. Really enjoyed the process of applying for and getting my new apartment! Everyone at the office was very kind and helpful with all of my questions! Fun for me and the kids getting to take a quick tour of the community on a golf cart! :)

after first month a breeze…. after initiating new bank account it took three days to get a verification dollar amount so I had to scramble around and get a cashiers check… Unfortunate way to start a new account with this apartment complex! This month the second month things worked great!

Monarch. This is the second month in a row I have tried to add my bank account I’ve made numerous inquiries to administration to pay for an apartment through my bank account to avoid a convenience fee and I cannot verify the account. This site is so frustrating and there has been nothing but trouble since it changed over. I’ve now had to pay by credit card two months in a row and pay the convenience fee even though I have had the money to pay by bank account and it won’t let me. I’m very disappointed in this website

Maintenance is On it !. They may not be able to do little but livable maintenance requests, but they do a great job. It’s a big sprawling complex, and they prioritize well. The landladies are really super nice, and things on their end are well prioritized as well. They’re on top of things, and so pleasant to work with. Kristen

decent app. decent app- could be better with a little bit of updates. for example, under “lease” option, Or even “my documents” a copy of a lease should be kept for the tenant under one of them, it is somewhat misleading to mark “lease” and then when clicked, it is a leasing request for issues, I like having that option so I can go there if needed, but I think that information should be accessible too. Under “my documents” it has a copy of ID and paystubs, I think it could include potentially at least the page where it shows rent, and the page you signed lease on. Other than that, I like the app and feel like it is easy to use, and think the discussion board is a neat idea.

Great place to live...good neighborhood .. I Recommend. really love my townhouse.... Any complaints I have, they are on it. Timothy(Manager) and his team are the best..... I never had any issues with maintenance either .... they always solve my problems.... This Condo is close to everything ( Grocery, Restaurant, gas station hospital Nice schools and more).... And the Rent is affordable.

Good App!. This app is convenient, providing easy access to maintenance requests and bill pay. I don’t bother with the bulletin announcements but I did notice that the notifications from the app about announcements are inconsistent. There is also an automatic reminder to “Leave us a review” as soon as I log in with the option to never see that reminder again directly underneath. I’ve selected that and it remains selected however I still get that announcement every time! Lol.. just a few little things could be better. Other than that, this is a good app.

Certificate errors. This company isn’t great as a landlord, and the app has some security issues with certificates. It seems like with many other things, the company can’t be bothered to complete a job or maintain the things that we pay them for. The payment system does usually work. But if that means insecure connections and my information going everywhere, having no cash payment or check payment options in person is kind of lame and callsist as well as ableist. Then again the ceo did say he wants to squeeze renters. And he’s been doing that.

Maintenance app. I love having 24/7 access to the maintenance app to submit requests for help. It makes it so easy to send in a note while I’m thinking about it, and not have to worry about remembering to call when the office opens again. The response has always been great, too!

Very convenient. This app is very easy to use and very convenient for my busy schedule. I love the fact that I don’t have to go all the way to the store for a money order to bring into the office. I like that I can do just about everything that is needed to be done all right here at my fingertips.

Stop Asking. No matter how many times you select the “remember me” option for quick sign in and you blast the first page with “newsletters” I don’t care about. Thankfully there is an option to select that says Don’t Show This Again. It’s a great feature, it would be nice if it actually worked though. The bulletin board on the app talking about new things hasn’t been updated since 2015. A convenience fee to pay with a card? Seriously? It’s 2022 and I’m using an app on my phone. Don’t worry, I’ll just put cash inside the charge port. How else would you pay digitally? Hopefully now that I’ve actually left a review like you have asked me multiple times a month you’ll stop bugging me about it.

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App. Doesn’t state all ledger fees

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Ease of payment. This app makes its super easy to pay my rent. I imagine it will also be simple to make a maintenance request, however, I have yet to use it for that purpose.

Apps intentions are not pure. App charges you a 28 dollar fee for using a debit card but doesn’t let you directly use a bank account without verification. (There is no method to verify an account anywhere in this app) The app also forces you to accept email notifications, ads, and other random things and there’s no way to turn them off.

Love the app. This app is awesome! I normally do not have time to call people during the day so using this is awesome and I can place request after hours on my time!

Convenient. I really enjoy this app, everything I need is a click away. I can pay my bill, submit a maintenance request, and see upcoming events.

Easy to use app and makes rental payment quick. I like the simplicity of the app and it really makes paying my rental payment super easy

Happy for the convenience!. I am happy to have the convenience of an app! I’m also excited to have payments and service requests all in one spot, not mixing in with my other emails.

Almost pointless. I thought the great thing about this app would be that it’s way easier to submit maintenance requests. I tried to submit a request and it asks for a category. But when I click on category it doesn’t give any options. Then it’s says I have to select a category to submit my request. Useless.

Convenient. The app is pretty convenient and easy to use. The interface is straight forward. One nitpick I have is that every time I open the app it asks me to follow them on Facebook. I clicked “do not show me again” and it still pops up every time. Obviously not a deal breaker, it’s just a nitpick

Rent.. Convenient way to pay rent. It takes a few days to completely withdraw from my account, but it’s expected.

Not reliable. There was an issue last month I could not get my bank info verified. I’ve gone in this month to pay rent and bank info still not verified. This is where you can do it for free and it’s not even available. I replied to a message another neighbor left and that message is still pending that was a couple of weeks ago.

Works As It Should. The app is quick and easy to use. I can pay my rent without issues. Submit maintenance requests that are answered quickly. The app makes things a lot simpler and worry free.

Convenience. Thank you for facilitating the process of be connected and have access to do my payments from my phone. Awesome.

Not sure anyone gets the messages. It’s great for paying rent, but the emails and maintenance requests go unnoticed by property management. Then when we go to the office to submit one, they tell us to use the app, which doesn’t work; or if it does no one responds to emails and maintenance requests at this property.

Best apartment complex in Topeka. I am glad that my husband and I are in the apartment that we are in. They have the best maintenance people and act fast to when you have a maintenance issue especially during the summer and winter.

Response Time and Help. I have used this app many times for maintenance requests and everyone seems to respond quickly. Thank you!

Relatively Easy to use. At first it’s a little confusing but once everything is setup and you are moved in it’s a lot easier

User Friendly. This app is User Friendly, transferred all information and made making my rent payment effortless.

Payment options. I started new account and was unable to get it “verified” . Then tried to use credit card but that would cost me $30! Also wanted to pay more than balance but that is definitely not an option either.

App. I think the app is a good app but it doesn’t show us everything we our paying for . It doesn’t give the payment history and doesn’t give the run down on how much the water bill was and etc etc. I think that should be fixed accordingly .

Easy to use. Great tool, easy to use and very efficient. I love being able to quickly put in a service request and pay my bills

Convenient. The app is easy to navigate through, I enjoy the convenience of being able to submit a maintenance request anytime when needed at the moment

APP RATING. I like it because it’s fast, easy, and uncomplicated I believe even people that’s not phone, internet, or computer savvy will not have any problems.🙂

Great app!. This app is very convenient when it comes to handling business. I like the fact that you can add maintenance orders and pay rent from your phone. Keeps everything organized.

Great. Functional and easy to figure out. Everything is always up to date and very self explanatory. I’m thankful to have everything at my finger tips.

A surprisingly good apartment application. It’s incredibly easy to use, the menus are well-layed out. Very easy to pay rent, manage autopay, request maintenance, and more. Honestly, well done.

Thank you. My stay here has been wonderful everyone is nice maintenance is great no hassle thank y’all for everything

Y. I like this app because am truck driver Am always on the road so I can pay my rent here while am everywhere in the country

The App. I like the app so far, all in one place where I can pay my rent easily as well as put in my maintenance requests & contact the office. Very helpful & easy to navigate.

Great app!. This site is extremely easy to navigate and well done. I like it a lot especially for being a new resident and very pleased with how easy and nicely done this app is.

Maintenance guys are great!!. Efficient, friendly and competent every time they come out they work quickly and efficiently. They get the job done.

Functional. The app is fine, but whenever there’s any kind of notification, no matter how many times you tell it to not show up again, it’ll always show up again.

Love the maintenance crew and office personnel. We love it here at Ashton pointe. Desiree was such an angel to get us transferred to our new apartment. Maintenance crew has their hands full but always seem to get the work orders completed in a timely manner.

Great app for residents. I find myself using this app often to communicate with the property managers, submit work orders, checkon rent and payment, and many other things. Simple, easy, and useful. Must have for any resident.

Monarch Payment App. The app is simple and easy to use. Information regarding bank account entry and verification is clearly given to the user. The fact an app exists makes payments a lot easier to do over the phone.

Convenient. It's nice to have an app option. I look forward to seeing announcements and events in it. I'll pay my rent through it. It is really slow to load each page though, so hopefully that will be improved in future updates.

Maintenance. Ok but as my children that visit me. I truly have the cheapest blinds they have ever seen. As I said my children agree we never had a blind break like these do. Also , no one ever did the fire inspect on my place that was scheduled for last week. Please have this done. I need to know I am safe

Easy to use and makes renting so much easier!. So much more convenient using an app to pay and to submit maintenance. It’s great

Poor quality. Constantly glitches

Maintenance team is great. We have had very few issues, but when we do, the main tends team is quick to respond and they always do a good job.

Bleh. Hard to view bill and I wish it was easier to navigate when I want to see how much my bills have been it’s hard to pull up. And i don’t know if it’s the app or my apartment but the money takes so long to get pulled from my account after paying and that’s annoying

Very good. It’s very easy set up, just gotta talk to the people in charge an they can help you if you got questions they are great to me! Love the place I’m in an the app is wonderful.

Great. I love this app, it makes paying my rent so much easier. I can also put in maintenance request and they are taken care of that day.

Convenient. Definitely makes things easier!

Rent payment and Maintenance. Paying rent and requesting maintenance is SO much easier!!! So much credit to London at Summer Brook in Longview Texas! She recommended I download this and has just been the biggest help with it!

Horrible App. The convenience fee because you don’t connect a bank account is just another hidden way to con people out of money at a time when inflation is through the roof. The app is not very compatible with phones when you do try to link a bank account. Wish they had negative stars I could give!

Could be better. The app is nice. It works okay, the fact you can’t pay in part even a day early when living with a roommate is frustrating. Not seeing the breakdown of each bill on the app is annoying, overall it could be better.

Easy to use. Only thing holding it back from 5 stars is that I have to login each month to pay the utility portion of my rent instead of having it paid automatically like the rest of it is

Just Bad. Linked my bank account and when I’ve tried to pay rent for the month it would say insufficient funds. Even proved that I had the money on time ready to be pulled. This happened 2 times in a row so I had to pay an combined 180$ extra for late fees including the overpriced rent. And now I can no longer pay online I have to go pay at a store.

Easy to use. This app is easy to use. Just wish you could set up auto pay to pull rent bi-weekly, can still manually pay bi-weekly which helps.

Apartment rent. This app is very easy and convenient. Makes paying rent a breeze. Only downfall is the fees, which are a bit high, but that’s the price you pay to pay rent laying in bed!