Eero wifi system App Reviews

Absolutely Fantastic. I have read through the comments and kinda laugh at some of them for saying eero is a bad device and I strongly disagree I am 17 years old and really run the house electric tonically, I am not a part of Eero however this is recommended to anyone, to those who have bad feedback are most likely just clueless about the 21st century my 11 year old sister could have set this up and have it work great (not as good as me cause ya I’m better lol). Phones will automatically magically connect to the closest eero however laptops (excluding macs) will not do this, however it is simple turn your WiFi on and off and boom it will be on your nearest and strongest connection in the house. Please invest your money in this, this product is truly amazing.

Buggy App. The network and devices are great, but this app is rough. No way to search for devices by assigned names. No way to delete devices that you no longer own, so I’ve got many old iPhones still assigned to my profile. The daily activity section and live data are locked behind the eero secure paywall, which is ridiculous. And to top it off, the Show Live Data section is terribly unreliable. It often shows no activity at all, no matter how many times you restart the app. And when it is working, it’s slow, and sometimes just stops working. You can’t tap the device and view it’s profile from that live data list either, meaning if you find the problem device and want to go pause it, you have to close the live data list, risking the chance of it not working when you go back to check. This should not be behind a paywall. It’s kind of insane that such a basic router feature is locked away like that. And since I have to pay for such a basic feature, I expect it to work. Haven’t I paid enough for these devices already? Edit for March 2022. Show Live Data is still as unreliable as it’s always been.

We are being played!. Eero's pay subscription service is not doing what it says it does. Please explain to me how it shows it blocked 234 ads on Apple TV when I have premium streaming services with no ads (except for their own promotional material) and when NO ads are blocked on live streaming content like Peacock's channels. Then there is the supposed Guardian VPN that I engaged for only several hours today and was email spammed 5 times as well as had Apps drop out plus my speed access decreased. Try to look up this company and there is virtually no information on them. As for this new VPN, it isn't even rated as a top 20 viable option. 1Password has had several vulnerabilities over the years and malwarebytes is a tinker toy compared to Bitdefender, Macafee or Norton. Other top routers do not charge for security or password protection. Don't fall for the pretty graphics as there is no substance behind them.

It’s pretty good but…. So I really do enjoy my eero, it’s increased my max speed significantly from an old Netgear Nighthawk router. However, the app does have its annoying quirks. Even with “Optimize Gaming & Conferencing” turned on, my Xbox Series S is usually limited to the 2.4gHz network. This is obviously not nearly enough speed to play AAA title multiplayer games. Please, please, please just add a button to force 5gHz on a certain device permanently. It’s so frustrating that I have bought a 50ft cat5e cable to hardwire it. If you search online, you will see tons of posts of people having the same issues with Xbox consoles dating pretty far back so I don’t anticipate this ever being added in or fixed. Oddly enough, my Xbox One S, which only use streaming apps on and do no bandwidth intensive gaming on, is always connected to 5gHz when I check. Very frustrating. Other than that, I do like the app and the accompanying product. App is updated often which is nice to see, as well as being able to use beta features, if you want, like the one mentioned above. Overall, happy customer and will keep using the app and product.

Hardware: Yes, App: Yes, Services: No. The hardware is working quite well compared to the Unifi system I’m coming from. After two weeks I haven’t seen any of the network issues I experienced with my old system. The app is basic at best and needs more functionality. Though, I’ll take a reliable working network I don’t have to “fix” all the time over all the options offered by my old system any day. The services, we’ll, I don’t understand them. I’m using the trial version and when I click into Activity, Scans, and a device, I’m presented with Web; 295,378 scans and no details. I won’t be paying for it after the trial ends. In this respect, it’s tough loosing all the functionality and services from my old system.

In from the start. We live in a fairly large house and the router couldn’t reach the whole house. I tried power line adapters and range extenders, but each had their drawbacks and limitations. When I read about the eero system being developed, I ordered a set. Is have added and modernized the system over the years, and cannot say enough about the ease of setting this up, and the speed of the units. I have given them as presents, and even the most electronically backwards can set the system up in minutes with no anxiety apor distress. When we got a vacation home, the first purchase I made was an eero system.

So far, not impressed. I have had this app for about 2 hours now and I am not impressed. Setup was quick and easy. The network worked great for about 10 minutes but then it decided to stop working. I was connected to the WiFi but there was no internet. I clicked on the restart eero button on the app, nothing happened. Tried a few more times and mixed in force closing the app - nothing. I clicked on the speed test in the app, nothing. Tried a few more times and mixed in force closing the app - nothing. I clicked on the remove eero button in the app to go through initial setup again - nothing happened. I waited a bit then tried a few more times and mixed in force closing the app - nothing. I then did a hard reset with the physical button on the gateway. After that, I opened the app and it said my eero was still online, which it wasn't. This app must be a joke.

Really not good. For how much the hardware costs, it would be nice to have more useful features in the app. When my Internet runs slow, I can run a network health scan that just tells me my incoming Internet is blazing fast. However, it doesn’t tell me the speed and health of the mesh network. Google’s app always gave me better data for their mesh system. Additionally, if you explore other features in the app they want to charge subscription fees for many of those features. It’s really not a very user friendly app overall, but it’s basic. Hopefully the developer can continue to improve the app and include basic features to provide feedback when the network is running slowly. If I pay for 1 Gbps Internet service and run a Eero Pro mesh system with multiple access points, it would be nice to have software that can keep up with useful data to fix the consistent speed issues.

Was disappointed the first few days. Now very happy. The setup was great. The app is good. But I was replacing a regular AC router and for the first few days, my network seemed noticeably worse. I was extremely close to returning the system. They say the network will learn, and maybe it did, because it quickly became great. I have an eero pro and 2 eero beacons in a 3300sqft 2 story house and it works very good. Really like the automatic updates to the app and the firmware of the router. Really like the automatic daily speed testing of the network. I also really like the new activity feature that shows data usage by device. Would be nice if they let you add a priority device list, but I think they try to accomplish this automatically, which is maybe a better solution if they get it right.

Better then most routers, but can use work. Better then most routers, but setup process doesn’t handle errors or reboots well. The app will lock up if it is unable to save settings due to communication failures. Several operations required restarts. I think all of these issues could be solved if settings could be staged then applied all at once. It is strange that cell service is required for configuration. I think a less technical person would have given up on the initial configuration. It would be great if home automation devices could be forced to 2.4 GHz somehow, my Ring Pro doorbell doesn’t work well on 5GHz through a brick wall. I could do this on my old system with a 2.4 GHz SSID.

Must pay a monthly subscription to use all features. They charge you $500+ for their WiFi system and then after expect you to pay for a monthly subscription to unlock all its features. This is a huge scam. I understand charging for third party integrations but for simple things like checking the devices usage and daily activity is something that I’ve had with all my WiFi modems for more than 10 years and never had to pay extra for. These are things that the device can do without an external service, the device that you paid for can do this but they block you from using that feature. I wish that I head read the reviews here before buying the system. Don’t waste your money and buy this system, it is a huge scam. Spend your hundreds of dollars elsewhere.

App is buggy when you need it and feature poor. When the network is working, the app shows you this clearly. When the network is not working well, the app cannot be trusted. For example, it says “Internet down” on the main screen, but when you click through t says the internet is up and speed test is fast. The reboot status of eero units lags reality (eg lights on base unit goes white for connected status minutes before the app will reflect this). When the network is slow through some satellite eero units, the app provides no information to help narrow down the problem. For example, it would be simple and helpful for the app to give a network speed from each satellite unit to the main eero unit. Almost as simple would be to give a speed test that reports speed from phone to nearest eero unit, though each eero unit in the mesh to the main eero unit and then the internet. This would help to diagnose where slow speeds are occurring. Network topology would be even better for many users. All these are needed because the eero mesh is not sufficiently reliable. It is common for speeds to a satellite unit to be 260 Mbps one day and 100 the next. Calling eero support shows that they can see more info. But they don’t often have the time to solve problems completely. Given the cost of this system I would give the system overall 2.5 stars. We have 5 eero units and can’t cover 2400 sq ft with reasonable speeds.

Great so far. I’ve been using AT&T’s modem/router and their Smart Home Manager app for about 3 super frustrating years now. The Smart Home Manager app takes 30+ seconds to load to a device list and 15+ seconds to implement any setting change, only allows 1 parental control schedule (no weekend schedule), was unable to pause some devices or add them to a parental control schedule. I’ve had an eero 6 for about a week now, and all of these issues are now solved. The eero app loads instantly, changes are made instantly, I can finally force Fortnite to disconnect, but still give my kid some extra time on weekends. It has a user-friendly UI and works with Alexa. I have 2 more eero 6 routers that I plan to connect in my new house. Hoping it will be an easy setup.

Just 1 complaint. Okay maybe 1 1/2 complaints because the half complaint didn’t really affect me but I could see it being frustrating to those it does. So first: you need cell service to set up the router. I have cell service, and setting up all 3 only took me a couple minutes and the click of a button. So as long as you have cell service, this is great. Unfortunately I don’t remember seeing anywhere on the box that said you’d need a connection to set up the router. I didn’t see that until I read the setup card inside the box. So this is at the very least some really bad communication on Eero’s part, because a router should have a clearly communicated alternative setup method. But my actual complaint, for hundreds of dollars on a router system that marketed great security, no asterisks, I wasn’t expecting that the security it boasts about would have to be through a subscription. Thankfully $3 a month doesn’t really break the bank for me, but it’s the principle of the matter. You can’t market something as having built in malware protection and parental controls and not mention it’s at an additional cost. Overall the router itself is great, and the app itself is convenient, so it only felt fair to still put 4 stars. But as far as Eero/Amazon goes as a company, primarily in the marketing and communication aspect, I’d absolutely give 1 star and without reading through them all I’m assuming these issues I brought up are what the 1 star reviews are about.

Easy setup-EXCEPT. Purchased eero 6 Dual-Band Mesh WiFi system from Crutchfield. That turned out to be an excellent choice of vendor due to their excellent free technical assistance. The app worked flawlessly setting up the 1st wired eero. Trouble came with the wireless second & third ones. When I got to the page that had a picture of an electrical outlet I saw what appeared to be a progress bar underneath. Never saw any progress. Didn’t matter if I was using the app on iPad or iPhone. HERE’S THE SECRET! It’s NOT a progress bar! The iPad was in landscape mode. When putting it in portrait mode you see a blue arrow on the bottom right hand corner. Click that and keep going. Easy peasy. Mind you, even though the iPhone was in portrait mode you don’t see the blue arrow at the bottom of the page with the electrical outlet. Just swipe up until you see it. My WiFi is working well now. After about a total of 3 hours on the phone with the nice folk at Crutchfield.

The routers are great. App could use some help.. Things I’m not a fan of: - Seeing “new” next to a device that has connected to my network thousands of times before. I’m getting notifications and am thinking that my next door neighbor has hacked my network and is leaching off of me, but no. It’s just my iPhone connecting for the thousandth time. - Not working with device-specific features. Have “private Wi-Fi address” or “private relay” enabled on your Apple devices? Then content wont load on random websites, and none of eero’s knowledge base articles discuss this. Do they know about it? Yes. They just want you to contact them rather than freely providing this info. - VPN overrides profiles. Have a child that you want to keep safe from adult or nefarious sites, just use profiles. Oh, and that VPN that you got from subscribing to our premium tier (or any VPN)… that prevents profiles from working, so no doubt your kid is online past their bed time, or watching copious amounts of porn. I’m not a dev, but I was hoping that since this is at the MAC address level that a VPN would have no affect, but I was wrong. Oh, and there’s nothing on the eero support site that tells you this (that I’ve found).

New skin, same lacking app. I love the core product (Eero networking and Secure+) but it’s unfortunately frontended by an overly simplified app. It’s all fine to lead with a clean, simple design, but I would like to be able to dive into detail when needed. As an example, Secure+ provides a nice, clean dashboard telling you how many scans and threat blocks it’s done, but there’s no way to determine which sites you or a user on your network have been visiting that have been causing those threats. Great 5hat you blocked 52 attempts to install malware, but which pieces of malware? Which site tried to install it? No way to know. Similarly, performance tuning on the network side is left to a “just trust us” model. I would just like to be able to see how everything is configured and to have an “expert” mode should I need to make a fine adjustment.

Very nicely designed app. I recently switched from Netgear and the Eero app is far and way the better designed one. It’s a pleasure to use and supports modern features like Band Steering and local DNS caching, while showing an incredible amount of info like the bands and WPA-standard that each device is on and real time WiFi speed and usage. Software updates are also far more seamless than I’m used to. They even have a dark mode. As another reviewer noted, I feel obligated to write this review because the app has a criminally low average rating. Ignore that. The thoughtful design and comprehensive features make this app far better than its competitors.

Day 2 and already a disappointment. Purchased two eero pro 6 units as a replacement for the latest Apple AirPort Extreme + Express(as extender) setup in hopes of getting better signal in my backyard. Set up was easy and I placed new units in the same exact location as the old ones. Now I did get better signal in my backyard but I also ended up with worse signal inside my house with some devices like my work laptop in the office which keeps switching to slower 2.4Ghz network with no way to pin it to 5Ghz. Same story with my phone when I am in my office. My kid’s old iPhone 4 will not connect at all - says unable to connect every time I try. And then there is the flaky app - 2nd day I check the app and it shows no devices on my network and prompts me to add a new device. I tried restarting the app, toggling WiFi on/off, going next to the main eero unit but to no avail - I finally gave up and walked away. Eventually devices came back in the app just to disappear again later and now I don’t know what I will find when I open the app. And now I’m sitting here and already dreading the next forced software update whenever eero chooses to impose it on me. At this point it feels like a total let down and I am seriously thinking of going back to my super stable Apple network.

Latest upgrade made it worse!. The latest “all new” Eero app is a downgrade. The old app allowed you to see connected devices and see how much bandwidth each is using. The new one discarded this functionality - now you need to drill into each device to see. So if your network is slow and you don’t know why, you can’t tell any more which device is the issue unless you click on ALL of them. That’s just stupid. It wasn’t great before, since you couldn’t sort by usage or anything like that, but the new version is even worse. Also, for the love of god, please allow us to change what time of day you run the speed test. Mine runs at 5:57pm every night, right as my kids are pounding the internet playing video games. I can’t change it though... Eero - time to pick up your game on the app!

Very useful. The setup was fast and easy. This is great for none technical individuals. I can see where highly technical individuals would be less than happy. I am a retired IT professional and I enjoy some more technical options. But for now I would like to see the network being able to set itself as highly secure as possible on an individual device bases, meaning if a device can’t use WPA3 then for that device down shift to what it can use, but allow the ones that can use the higher security to do so. The speed of my network is great, and the speed of the extenders are also very good and the speed is running at what is to be expected by design. The extenders are half of what the gateway routers speed is.

Simple and elegant. App is simple to use and yet it gives the plenty of information and customization. It’s been little more than a week on eero and this app and I am pretty impressed so far. I have wired network in my home so it was easy to do wired backhaul for more stable and faster internet access. Nest WiFi with access points would have formed me to it setup wirelessly so eero setup worked out better than nest WiFi for me. Eero secure is paid and that gives me the confidence that they will keep working on it to improve it all the time as opposed to free security that comes with some of the mesh routers. Subscription is only $30 a year so it’s pretty fair in my opinion. I don’t know why the app is only rated 3 stars here as I don’t see any issues with the app so far. I will update my review if I come across any issues.

Worst device I’ve ever used. Recently purchased two eero 6 devices and a new wired router. I assumed since the router doesn’t have Wi-Fi I would need something like eero to not only have Wi-Fi, but to extend it throughout my apartment. Eero does what I needed it to do. It has given me A much larger Wi-Fi signal with a faster speed. Unfortunately eero goes off of the WAN IP address. So it has completely taken over the functionality of the router. I tried wiring a connection to my computer, only to be told it can’t identify the network and there is no connection. I tried wiring to my Xbox and it says it can’t connect to the DNS server. Ok? So I tried connecting my Xbox through the Wi-Fi and it says it can’t connect to a static ip. My phone connects just fine to eero Wi-Fi and so does my pc, but my Xbox won’t. This product has a flawed design. I want to try and assign a static ip to eero (which they allow you to do) but I have a feeling it’s going to be an absolute head ache! As they set it up to where you can’t make changes to the eero while you’re offline, and my phone isn’t working without Wi-Fi. If I could give this product less than 1 star I would. Convoluted problem that has taken me over two days of my life to identify! GARBAGE PRODUCT

Great app, even better WiFi. My whole family really appreciates the great coverage our eero WiFi equipment provides, so much so that having excellent WiFi coverage in the whole house, including the garage and the front and back yards, has become the norm. The app is great for monitoring what devices are connected to your network (it will even notify you when a new device connects!), you can customize your network settings if your so inclined or just let the app walk you through setup if you’re less technical, you can set downtimes for specific devices or groups of devices, and even block devices from connecting entirely. They even added a highly requested feature recently that shows you how much data the various devices on your network are using, super handy if your ISP has data caps. In short, eero has become the backbone of our internet connected house/family, and the app is great for anyone who wants to run an eero network, from the least technical user to an IT engineer.

First Gen Eero owner. So this review is not about the amazing eero whole-home WiFi system itself, rather it’s about the app. The app has a beautiful interface and unlike the velop app I had prior it updates frequently and always stays sharp and simple. I love the app because it fully controls everything about my network. From guest access, to connected devices, to adding an eero, to controlling the led lights, to family profiles and parental controls, to everything else you may need!!! Love this sleek and sharp app. It’s details and color scheme is also super complimentary (from an artist with firm views on grouping colors based to coincide in a way that’s visually appealing). Nice app eero!!!

Security. I have spoken with the Eero team and they have assured me that the Eero is blocking all the phishing and malware hits my router is taking. Sometimes its quite a lot. It is rather bothersome. What is troubling to me is that there is no other information that you get with this data screen outside of, the number of hits that have been blocked. What websites? What prompted the triggers, is there a place or open network we should avoid? For paying in advanced for such a secure product to inform you, we seem to get little back. One the flip side, the Custer service against have been fantastic in talking to us at length about how the units work, process data and how the system does block these sites from out network. Still, it is a bit unnerving to see all these hits. More information guys. Please.

Never works consistently. I switched to eero and I am regretting it big time. Random outages. Unplugging/disconnecting/restarting eero & modem lead to nothing. I’ve only had one positive customer service interaction from a manager who initially tried telling me it was an ISP issue until he “tried something on the backend” and it magically worked. Since then, every time we have rain the eero will stop working. Keeping it unplugged for hours does not work. I may as well have bought a brick. From what I’ve read, this has been an issue with eero users for years and stems from software issues on eero’s end. I am so disappointed in this product. Even when it works, it’s not that great of quality. I buy the fastest internet speed and I am frequently having connection issues. I was considering getting one of the eero extensions but I am on day two of eero’s red light of death with no fix in sight

Good networking, poor app. WiFi signals are strong and speed is good. Setup is easy, but troubleshooting is difficult because the devices don’t offer any user configuration. You can’t tell if an Eero is working unless you unplug all other Eeros on the network. Content filtering (i.e. restricting internet content) is assigned to individual devices, which is great for flexibility but is difficult to administer. Each time a new device connects, you receive a notification. That’s good, but by default the new device receives unfiltered internet access. So when your kid’s friend comes over and connects their phone to WiFi, they have unfiltered access until you open the app, identify their device (which is more difficult than it sounds) and assign it to a profile with certain restrictions. Our family of four has about twenty devices connected at a given time, and each child has about 10 friends who connect occasionally. That’s 40 devices to keep track of, and many of them have identical names such as “iPhone”. Eero could substantially improve the content filtering process if they would let users sort the list of connected devices by how recently the devices connected. That would make it much easier to identify the new device after receiving a notification. With the app as it exists today, content filtering is a frustrating experience.

Mesh network is good, app not so much. We’ve had our Eero mesh network running for a couple of years. It is stable, provides good coverage (we have 4 pucks for our 2500 sq Ft house and the network is avail a good 60-80 feet from the house in all directions) and gets updated fairly regularly. No real complaints about the WiFi. The app on the other hand, is pretty bad. When I need it most (to help me understand a network outage), it doesn’t work. It needs an internet connection to function. It also doesn’t track downtime. The first screen ALWAYS reports the internet as “offline” and the next screen ALWAYS reports the internet as “online”. The app is basically worthless. Fortunately you don’t need it for your WiFi network to function.

The people have spoken. I looked at the 2.9 reviews and thought to myself, surely not I will give it a shot. This must be a good device and setup. 2 hours later I told myself I should have just trusted the reviews. No need for me to write you 15 paragraphs. Either you trust the reviews or you can try it yourself. The setup is horrible, the intructions are horrible, the troubleshooting is horrible and there are no information or documents to tell you what does what. Does my wife have to install the app to get on the WiFi now? Do my other devices all have to be added to this network from the app to access my modem? Or does it scan it through my modem? A 100 other unanswered questions. But you bet they will do a great job getting your email and phone number then spam you with junk. That is the one thing they do really well!!

Remarkably poor app. As others have written, the hardware, (when you can get it to work) is great. But the app is a disaster. Nearly everything in it failed to work as soon as problems were encountered and simple, last-resort items like deleting nodes or remove the network don’t work. I wanted to see how smart the system was at reconfiguring itself, so first I tried changing which node had the connection to the gateway. Didn’t work and had to start everything again and wait, just do get it back to working at all. Then I wanted to move nodes around as the first place I put a node said it couldn’t receive a signal at all. This is despite my house being half the size eero Pro claims to support, and also despite putting the node on a hard surface off the ground with no electronics nearby. Then I wanted to remove a node so I could put it somewhere else. Wouldn’t do that either. Finally I tried (while right by the connected gateway) to delete the entire network. Nope. And it doesn’t give any useful feedback either. Not any kind of acknowledgment there’s a problem and what to do about this. Then I saw there was a new version of software I could download into the devices. “Fair enough, it’s a very new product”, I thought. So although it warned that would take 15 mins, and there would be further howls of anguish from the family, I thought I’d try that. But no, that didn’t work either. Again, no explanation as to why. So far this is garbage.

Great network, App needs work. I just updated our network hardware to the Pro version and I think it’s great. I am able to stick on the 5g across the whole house with concrete walls and all. The app is where I have frustrations as some others have said. A single hub to see all usage by devices is a major need. Having to drill down to each device is frustrating when you have over 20+ connected. Also the ad blocker and other features don’t seem to have an actual details other than a count. So I can’t see what was determined as a issue. Maybe it sees it as an issue but it’s not or maybe it’s just a data point to make you think it’s doing something. Please provide more ability to drill down to what the system is identifying and a main page with system overview of all usages! On a positive note, I like the profiles to lock out the kids when their time is up.

Best Wi-Fi app, period.. I’ve been through Orbi and D-Link before switching to Eeros. Somehow the Orbi app has almost five stars, and D-Link and Eero are at three stars as of this writing. Ignore those ratings for comparison purposes; no other Wi-Fi app is anywhere close to the overall excellence of the Eero app. The level of detail provided (Eg., which band a device is using while connected to a particular Eero unit), the ease of use (pretty much flawless), the setup flow, everything. It’s just ridiculously better, and given the current ratings, I almost feel obligated to write this review. They even have labs - really useful beta features that you can toggle on through the app. Currently using Band Steering and Smart Queue Management. Anyway, to summarize, you get what you pay for. My Eero system was very expensive and also very much worth it. This app is a critical part of that value. Five stars, above and beyond.

Best Secure Wifi Options. I purchased the eero home Wi-Fi System directly from products offered at the Apple Store trusting the suggestion from Apple. I am so pleased with the product! Of course it took some time to get familiar with but error offers users a better internet experience in advance security. The product notifications confirms of any unrecognized device trying to access your internet and makes it so easy to block it. I really like the content filters that allow me to specify what I need to limit each working device to as for my social media, gaming, shopping, and streaming comparison for business or entertainment development. I also like that capability of being able to change your Wi-Fi name when ever you want to! That is really cool. Erro offers even additional security for users that especially remain on the internet for long time periods for business, University or even developers there is Erro Secure and + with Malwarebytes, 1 Password , Encrypt Me, I absolutely love it is just what I needed Thx!! 👍🏻

Poor at best. I own an original Eero system purchased directly from Nick in San Francisco. It works very well in a wooden house that is 2 stories and 3500 square feet. I have a base and 5 more units. Coverage is excellent on a 100 meg cable system. This system is five stars I recently completed the renovation of a structure that I will call a guest house and a studio. All of the ceilings floors and 80% of the walls are pine wood. The guest house in 1400 sq feet and the Studio is 750 Sq feet. In preparation for this installation I purchased a pro pack and a house installation with two beacons. The Base station in the Pro came up with no issues. Standing on its own in the 1400 sq feet it has dead spots and drops. I tried to install the two units from the pro kit and the base could not find them even placed next to each other. Same thing with the two beacons. I tried to enter the units with serial numbers and some luck but poor placement and no luck finding them after that. I started with the original unit from the cable company and have since purchased a NetGear X45. It reads the 200+ megs from the cable company but can not get past the Eero issues. The Nighthawk cable router modem gives good coverage in and around the guest house but barely twenty feet away in the Studio the coverage is spotty. I have just purchased two range extenders that are compatible with the Nighthawk X45 C7800. They will arrive next week and I will give an update then.

It's definitely NOT Orbi‼️. I just got new fiber optic internet and is the first time I've ever had fiber anything. I had Spectrum WiFi up till a day ago and although it wasnt fiber it was blazing fast and it was hooked up to my Orbi Mesh System which improved it dramatically!!!! While it was on just the Spectrum channels meaning the 2.4g and the 5g it registered only at around 200mbps but as soon as I hooked up Orbi that was a wrap!! It registered 460Mbps download speed and 35 upload speed all the time and all over the house and yard I even have bars 2 doors down from my house! It also runs my security wireless cameras flawlessly as well! Now, I just had VexusFiber install their fiber WiFi and I tell you what its super blazing fast! It came with the eero mesh system and I left it for a few hours to test it out and it was ok but the range wasn't satisfactory to me so I hooked Ole Orbi back up and it's freakn phenomenal! It consistently tops out at 420mbps download and get this the upload comes in at the same 420mbps! I don't know if that has to do with fiber or what but the installation guy said he thought it would throttle down but that's not the case the upload stays on par with the download which is crazy but great! The Orbi is hands down without a doubt the more superb package but eero can do the job for most!

THANKS ANT 182. This review was definitely a God send. A very computer savvy friend of mine and I hooked my new three piece unit in today. I would have had the same problem with very poor phone service without solid wireless connection. The setup was straightforward. I have an unusual Shotgun Two Story with detached garage. Starting with number one. We took a great deal of the original installed system that was quite pricey but never could handle much of a load even though I am suppose to have Gigabyte service. We followed the directions about 2.5 hours trying a few different positions and ended up with great connectivity. As "Ant182 " mentioned the range is surprisingly large. I have 15 feet to a detached garage and with both doors shut inside the RAV4 it was giving 2-3 bars of wireless.

Meeting the milestones. I bought your first product some years ago, and while it was a bit finicky, it was miraculous, considering there was nothing Like it in the mesh arena. We are multiple Farm facilities. all over Island mass in New Hampshire and we’ve continued to use your product and the upgrades are nothing but outstanding. I just set up euro six at our Exeter Rhode Island location and it was seamless and went so much farther than I had expected it would I have three extra pucks that I’m not using yet. I know they’re not pucks. Anyway, I want to thank everybody involved in the outstanding follow-through with your product. I expect to be a customer going forward because I can determine outcomes with your product. Thank you, Tim

Good, would be great with a couple more features. Does everything most would need regarding setup, seeing activity on your network, network management. One feature that would be helpful is the ability to either skip or delay an upcoming scheduled pause. For instance I have my children’s devices on scheduled pauses for bedtime. But on days when there isn’t school the next day (holiday or teach work day) and they are up a bit longer, I would extend time a bit more. So now I either have to turn off the schedule or wait until it starts and allow activity to resume. When I had google WiFi I could just select to delay the start for 30 mins and be good to go. Now I have to manually resume and then pause again when time is up. Something so simple makes a big difference. Another thing is to allow content filtering for devices and not just profiles. I could have devices all in the same profile but not want content filtering on all of the devices. The network knows all the devices so should be easy to allow that functionality.

Eero 6 mesh sys: great, Eero app: alright. Been using for a few months now. My speeds have been consistently high throughout the house. Best connections I've ever had, with my limited experience in home networking. I have at least 10 devices connected at all times, and haven't experienced/noticed any drops. The app is mostly functional on my iPhone 12 Mini. The HomeKit feature is the only problem I have- Is the "Set Up HomeKit" button supposed to do something? When I'm disconnected from the network, it prompts me to connect to the network to use the feature. I tap "Join". I wait. Nothing happens. When I tap the button while I'm connected to the network, nothing happens. Is this expected? If I have a Home, does the HomeKit feature just work in the background? I don't see any clear answers to this in FAQs or forums. Again, this is my only frustration with the system. Overall, would recommend. Update: Fixed the problem by uninstalling the eero app, disabling my VPN completely, then reinstalling. Afterwards, I got the HomeKit feature working pretty quickly by just following on-screen instructions.

Great, Simple App. Don’t let other reviews sway you away.. Everyone giving the Eero app 1 star probably doesn’t even know the difference between their modem and router. App works amazing and the simplicity is something I never experienced in routers. Setup was dead simple. Lack of user assessable toggles are a plus for me. I always drove myself crazy looking through the unsecured webpages of other manufacturers products looking for toggles to improve your Wi-Fi experience. All I’ve ever needed was port forwarding but of course the app has it, and luckily so far with these Eeros I have yet to experience and NAT issues like I have with every other router. Every small issue or question I ran into, I found a forum from eero explaining how to resolve something or just giving a general idea of why something is happening, and I love that. Even from how nice the Ethernet cable / cables feels, to setting these up, and the great packaging is small details that prove the care put into the product. I tried the Orbis just out of curiosity and being a nerd. But time and time again people seem to love Eeros support and transparency, unlike Orbi. Eeros are rock solid and provide coverage all around my house and in the yards. Super happy with the whole product.

Good Product, Terrible App. I am a longtime NETGEAR Nighthawk user. With the advent of mesh technology, I wanted to extend coverage & improve reliability. Considered both Orbi & EERO. Chose EERO on the advice of Apple. Purchased EERO Pro 3-pack a week ago & installed this week. There are zero installation instructions outside of the app, which is “one size fits all”. The app is designed as a “decision tree” with no explanation re what the terms mean. Nor is it particularly intuitive & I’m a graduate engineer, who is comfortable with technology. To date I’ve had 4 phone calls with Eero Tech Support. The system is now set up & is functioning reliably. However, the app still won’t let me register using my mobile number & Tech Support says EERO’s troubleshooting guide doesn’t cover this situation. The app is barely in beta test format & should never have been released. I made a mistake in buying EERO. Cannot recommend the product, until the app is fixed.

Great network, setup needs work. I’d love to give this a perfect rating. Our network is massively better than what it was. We even have coverage at the back of the yard now. But there is a glaring oversight in the set up app that is the kind of thing that really bugs me when developers don’t think of possible scenarios. As you go through set up, there are two instances where the app requires an internet connection. The new network isn’t set up at this point in the process yet, so that means the app developers have assumed everyone has cell coverage in their homes: I don’t. So the app just keeps spinning with ‘this should only take a couple minutes’ as it tries to register your account. Why do developers not put in contingencies for this sort of thing? Why does the app not recognize there is no internet connection and prompt you with a ‘We detected no network, so we’ll register your new account after your set up is complete” message? I had to unplug the Ethernet cable in the middle of setup, and set up my old router, just to register my new eero system, then unplug it and replug in the eero, which coincidentally confused the heck out of the app, so i had to restart the whole process. This happened twice before i got it set up. I realize it’s probably a small amount of users who dont have cell coverage at home, but this sort of oversight for a product of this caliber (and it is great once it’s working) is frustrating.

OK app. So I almost spent an unnecessary $200 for another beacon due to the inaccuracy of the app in which it lead me to be annoyed and convinced this product is hyped. I finally decided to play around with the beacon placement because i was still getting subpar speeds and finally realized that the app isn’t updated/refreshed which is stupid even when you force close the app. It keeps saying my PC was connected to the furthest eero rather then the one plugged into the same wall but when I ran a speed test, it was obvious it is connected to the one on the same wall (blatantly obvious when one beacon gives 15 down and the other gives 46 down 🤦🏻‍♀️). I can confirm with turning wifi off my phone but eero still saying phone is connected smh. I have a 1200 sq foot home, so glad I decided to trial and error before wasting more money.

Need iPad app support. (Note: I updated to 5 stars because the app has been updated with an iPad-optimized version. Thank you, Eero !) My new Eero system is working wonderfully and worth 5 stars. But I’ve removed a star because of the lack of an iPad version of the app. It could be the same as the iPhone version but optimized for the bigger screen and providing the ability to use it in landscape mode. I’m always on the iPad in landscape mode with keyboard attached and hate having to pick up and balance the iPad in portrait mode while accessing the app. For such a beautifully designed product, great packaging, and well-thought-out app (on iPhone), the lack of an iPad version makes the product feel out of date. Oh, and let us turn off the ad (I’d remove another star for that, it it really is a 5-star product and don’t want readers to think the Eero itself is only worth 3 stars).

Buffering worse than Xfinity. I was told if I get a one gig speed that my buffering would be virtually didn’t say the word virtually they said it would be nonexisting and I’m getting it worse than ever and it’s really making me disappointed, It’s making me almost cancel and go back to Xfinity I’ve been offered deals. They’ve been rehashing my service and they offered me a pretty much similar deal paying less than when I’m paying with you back. And I have a three day rescission and I got one day left. I hate buffering. I can’t stand it and I was told that I wouldn’t get any of that and I don’t believe I got that gig or you guys were just BSing me. I’m disillusioned in your service and another thing. How long is this promotion going for? I thought I was told a year and Xfinity told me it was could be 30 days. That’s how you guys work it that’s just what they said I just wanna make sure if it’s only for 30 days I’m canceling right now. If you can send me my contract, that would be nice.

Blocked Access. The Wifi coverage is overall better than what it was with my Airport Extreme, so that’s a plus. The setup was also fairly painless. I had some trouble getting it to talk with my Surfboard modem, but my experience has taught me that these modems don’t always like it when you change their LAN device connection. What I don’t like the most about the Eero; 1) I can only access the router settings from my phone/tablet. That’s annoying, actually. Why not have a desktop app or web app? 2) The setup was fairly painless, but it’s because it was automated. I’ve learned that when things are automated, there are fewer options. The advanced tab doesn’t have any options, it’s just basic info like MAC addresses, SN, and other general info, not an advanced tab for configuration. 3) Previously, I used both password and MAC address filtering to connect to my WiFi. The Eero doesn’t have both options. For all the security being offered (mostly for pay), I’d think MAC address filtering would also be offered. 4) I also didn’t know that my own router functionality is under the management of the cloud. If Eero’s network goes down, will my router still work? Will I be able to make config changes? We know what happens to Tesla cars when the Tesla network goes down. They stop working. Is the same true for Eero?

Good Router NEW app needs work. Since the new app has come online I have less functionality than I used to have. Before if I noticed my Internet was slow I could look at my devices and figure out which was eating up all my Bandwith. Normally it was an Xbox doing a game update or one or my PCs updating. I would simply look down my list of devices and look at traffic. Now I have to hunt and peck and click on each device to figure out which one is the offender. Can we please have an option to display upload/download per device or a sort button. Anything to give use a useful way to guage the activity per device. Also in the Activity Tab can we have a total upload/download count. Sure it’s great to see what my last Speedtest was, but current activity would be great so I don’t call up and yell at my ISP for slow net and get told I’m currently using it all.

Mixed feelings. I’ll start out with how it’s cool to be able to access your router through a app and it’s nicely streamlined for less techy people, but the minute you want to mess with the settings your options diminish. It feels like you don’t have enough control over the router and locked down. Also when the internet/router dies the app can be slow to realize it happened and it’s hard to figure out what’s wrong. I would use the pc I have plugged in via Ethernet to mess with the settings more quickly to figure out the problem, but they’ve been stubborn on not allowing support for that. Overall I think they need to allow more control to the user and integrate something like a priority list. As well as make it more responsive.

Garbage. Stop. Just stop now and get anything else. This eero system is garbage. The router is completely useless if trying to connect a network switch to hardwire anything! It simply fails. Even without a switch attached, it goes offline 100 times a day and constantly needs to be “reset” by unplugging. Customer support is useless and they believe it’s normal to have to follow 20 troubleshooting steps every 30 minutes to keep your network up and running. Complete trash straight out of the box. I had a replacement system sent direct from eero, and SAME GARBAGE. Can’t support Ethernet connection at all and backhaul is a complete lie. This is lemon. False advertising. Product does not function as advertised. Demand a refund and keep all your emails from customer service to use as proof when arguing your case. Save yourself the time and hassle…just get a new router and get some tp link or netgear access points. The eero system is weak

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Easy setup. Super easy setup with the app and all

WiFi nirvana. eero has managed to make the experience of WiFi mesh magically simple. It just works. This is one of my favourite apps, which is weird, because it should be quite a boring product (or at worst, frustrating — like the Telstra Smart Modem app, RIP). But it’s great. Everything you need, and nothing you don’t.

App keeps closing, I’m forced to keep reinstalling. As title suggests, I will download the app and it will work for a bit. however, as soon as I try and open it a few hours later it will open to the dashboard and the app will suddenly close. My only temporary fix has been to constantly reinstall the app.

The app is broken and no one is fixing it. The app can’t even be opened, it crashes within seconds of launching. This is a problem everyone seems to be having an yet it’s not being fixed. You literally can’t manage your system, why this isn’t a top priority and urgent fix is beyond me.

Disappointed. No LAN control No PPPoE No advanced settings - not even the ability to have a space at the start of my SSID No HomeKit No way this is even comparable to even the most basic of routers out there. Really wish I’d bought something else

Please - some of us are not tech savvy!. What’s an NTD? What’s an NCD? Says I should have them? Tried to call help desk, on hold for ages. Am I back with Telstra???

App won’t open after update. Was working fine, but this new update has broken the app. The app opens and crashes immediately. There is also no way to get into the admin without the app, making the routers all bricks

Easy wifi. Great app and great product but why is my activity tab empty except for last speed test results?

App keeps crashing. Before and after the update, the app crashes after 3 seconds.

App always crashes. App crashes every single time I open it. Have tried on two different iPhones, many many times.

Available to download but not use?. Why is this App available in Australia but you can’t use it without an American phone number? Get it off the Australian App Store. Apps like these flood the store so we can’t find services that actually work here.

Metrics Behind Paywall? Really?. Really? Locking metrics / week on week view behind a paywall? The routers are already expensive enough, less greed, more Customer Obsession please. Sad to see a PM / the business ok’d this.

No PPPoE support. Good looking router but it doesn’t support PPPoE which means it doesn’t work with my ISP. Darn!

Ridiculous UI Update !. Instead of improving and making it easier to read, you made it harder to read !! Hire a proper graphic designer to help you with improving the visibility and making those tabs/tables stand out, distinguishing from white background ! As it is, it’s all very washed out ! And to make it even worse, you match the shade in the text too - how dumb ! Still no Channel options ?

Glitchy login. The login experience is quite glitchy on iOS. It doesn’t have any user feedback on pressing the login arrow, so I tapped it a few times and then my account was locked and I now have to call them. Also had problems renaming my wifi, and then the app and the devices were out of sync (devices broadcasting old name), and app showing new name Hardware is great though.

Ease of use. Very easy to use. No need for professional help. If you can read then you can do it on your own

Brilliant app and product. I received my 3-pack a few days ago. Set up was super easy. To my surprise only the router was enough to cover the entire house. The device has been working without a glitch for over one week. The app is simple to use. I am glad I chose this over Google nest which is wifi 5. I highly recommend this product.

Crashing. Fix the app ASAP. Unacceptable. Keep crashing 2sec opening the app. FIX IT NOW!

Some strange limitations.. Okay, so my internet is down. The eero is up, but the wired internet is offline. I'm connected to my eero via the app. It shows me I'm offline. It tells me some functionality is limited. I get that.… I dig into the gateway device knowing I can restart these things from within the app. I want to see if that will help reconnect me to the internet. But no. Apparently I need the internet to be able to restart my eero device from within the app I'm currently using to connect to my eero with. WHY? If this command can be issued to my device from the other side of the world, why can't I do it from within the app? You went to all the trouble of giving me a screen that explains how to unplug and reply my eero… instead of just making it so I could restart from within the app. This needs fixing.

Not trustworthy. Easy to use BUT the lack of tools to analyse the ungodly amount of malware and phishing attempts that is detected is not helpful. You cannot figure out what is causing these malicious attempts and therefore you CANT take the necessary security steps to prevent them! The app just says it gets blocked... Will be switching away from the eero ecosystem very soon 1/5

Great when it doesn’t crash. Works well until it doesn’t. Now constantly crashing, can’t use it ☹️

For some reason everything needs an iphone app these days.. For some reason everything needs an iPhone app these days. The requirement for an app and an online account made setting up my NBN wi-fi unnecessarily complicated and is taking up storage space that my phone can’t spare. And of course they tried to sign me up to marketing emails. An app wouldn’t be complete without that feature. 🙄

Keeps crashing. The app keeps crashing after about 1 second. Completely useless. Rang Aussie Braodband and they had no solution for this only to uninstall and reinstall. Did this twice and on ths 2nd time it started working again but now it’s crashing again only a day later. Fix your app!!!

6th update?, starting to lose count now, finally no crashing!?!!. Haven’t used it for more than 10 seconds. Fiddled to see that it seems ok …!!? Worked on Mac mini m1, iPad Pro 2nd gen, but for now, on iPhone SE current gen.. 🤷🏼‍♂️ not holding my breath. For now. That took a couple of months? to fix. Not ideal

Frustrated. Fix your app!!!!! It keeps crashing so I have to keep deleting and reinstalling!!!

Buggy. We’ve only had this system for 3 weeks and the iOS app is unusable and keep crashing.

Goodbye ISP Modem/Router. I just received my eero 3-pack, and what a piece of cake to install and get up and running. Disconnect ISP supplied box, connect eero to NBN FTTC connection box and away we go. So simple to set up and plenty of information available. It was harder to get some of the Smarthome devices to change wifi network than it was to set this up. Couldn’t be happier!!

App closes. When I open the app the app closes by itself??

Doesn’t work. After paying almost 400 dollars for this product it not only doesn’t work, it made my wifi slower

Unnecessary Personal Data. There is no need for an Amazon account or account of any kind to set up wifi.

Constantly crashes despite trying everything I can find. Title says it all really. Don’t bother trying to reinstall. Nothing fixes the crashing problem. Waiting for a useful update… please…. Please… please!…

Was amazing until…. This app was amazing until a few weeks ago. It worked brilliantly but now, each time I open it, it shuts off and has to be reinstalled! Every. Single. Time! This makes for tiresome use.

Must pay to access basic features. Considering the price of these devices, you would expect basic functionality would be available to the user, but the greed of this company has locked some features like ddns behind the top tier paywall. I wouldn’t recommend eero to anyone. Nor will I be considering this brand when upgrading.

Setup. Unable to set up as the internet is dodgy, eg speeds of 2-30 mbs but variable as I have a fault on the line

Network password is in open text. This is a serious security flaw in the app. Highly recommend rectifying this.

Lovely Boosters. Easy to configure. Nice, modern, and small, so it easily fits in small places. Sleek design, not making it an eyesore like some modems/boosters.

App constantly closes. App looks great but constantly closes so is virtually unusable

App won’t stay open for more than 4 seconds. App was running great through setup of the modem, but the minute I was done it crashed and I haven’t been able to keep it open for more than 4 seconds at a time. Not the most useful app in the world at the moment. Hopefully the next update will fix this issue.

App crashing. Constantly crashing after 2 seconds and only connecting to one of two ring cameras, half the lights in the house and two of three Alexa’s. Was going fine up until a couple of weeks ago. No Rebooting, deleting & reinstalling, power cycling etc is fixing it

Constantly crashing. Getting really sick and tired of having to delete the app and reinstall every time I need to use it - which is often as I use it to manage my kids screen time! So many updates but still the same issue. Come on guys!!

CRASH. App crashes after 5 seconds. Every. Single. Time.

Please update the app.. The app is not working. It just closes within 2 secs. I just installed today and set up the name and password. Then that’s all. The app is not opening after that.

Warning. Don’t use if mobile reception not good! Unable to set up!

Terrible. Won’t even let me open the app it just crashes every single time

Missing very basic function. It is lagging the basic functionality of two separate IDs for 2.4 and 5 GHz. Please provide an update and allow us to make two separate wifi user names for each of the band.

So easy. Great App, easy to set up with gateway and range extender, seems to have better coverage than the much larger Orbi system that it has replaced.

Keeps crashing. Need to reinstall it every time I use it

App won’t open. Was running amazing til the last update and now app won’t open!

iOS apps keep CRASHING. POOR iOS apps.. Apps crashed after each new device is logged into the Wifi network. Have to reinstall it every time.

App update. After the update everything is messed up. Deleted the app and reinstalled. Not recognising my account any more. Paid so much money for peace of mind, but becoming a headache now.

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Ads!? Seriously!?. Ok, it’s for their own service. But still. Stop nagging me to buy your monthly subscription. I only wanted the router. Now I’m not sure I even want that.

Mike. Junk. After hours of waiting for verification codes none were received and I have returned the whole kit to the store. I have now deleted the app and I don’t recommend it to anyone. 1 star was way to much to give.

Unexplained App Badges. The presents badges on the iOS Home Screen with no explanation. After opening the app, they disappear. The developer acknowledges the behavior but will not fix it despite several requests over more than a year. This used to be a unique product but others are now out there and support is better.

Very easy!!!!. Easy to connect. Works great

Eero7 max. Mind boggling fast lan and wan speeds. Super reliable!I mean plug it in and forget! Love it! You guys just need a better configuration back and restore function and webui support.

Not bad!. App is not bad, would love live usage to be easier to get to. Takes a few taps to get to it. Also if the subscription was a bit cheaper or maybe a bundle with prime it might be easier to justify.

Paid subscription needed for almost everything. Bought 3 eeros, they’re not cheap so I expected some basic stats and filtering to be available. What you get is very, very, very minimal. For example, for statistics you get daily totals of the current calendar week, everything else needs a subscription; today is Monday so I only have stats for yesterday and today!?! Even more annoying is that all the other options are there but you get a popup asking you to subscribe when you click on them.

2.4ghz network option??. It’s disappointing that these routers are so good signal and speed wise but so limited software wise. I’d love to see an option for creating a temporary 2.4ghz network so that at least my devices have a chance to get on if they can’t differentiate between the combined 2.4/5ghz network. Also, it’s ridiculous to see that the new software supports &)@;ing emoji in network names but doesn’t allow for basic SNMP monitoring or the aforementioned 2.4ghz problems. I guess Eero developers have determined that Emoji are more important than modern devices being able to connect to the network.

Awesome. Just simply awesome

Not giving the Functionality they Promised. There is no pause feature showing up when you go into any device connected. There used to be year or more ago when I first bought this. I had the misfortune of spending 50 minutes on a call with them as they made me reset a million and one passwords to try and troubleshoot this. Fast forward almost a month later and no new update in the App Store, no fix, and no follow-up email from them to me as they promised.

Almost Ruined My 40+ Year Standing Business. They partnered with a Yellow Page Company and broke a link to my business website. Wouldn’t fix it. Tried to blame me. Left my business to die. If I could give them less than 1 star, I would. The worst.

Quick, easy and painless. Had to replace the Eero network from my ISP when I changed providers. Was dreading it, but it proved to be essentially idiot proof!

just amazing!!. This Eero issecond to none!! we can nog imagine life with out it!!! I recommend this to every single person I know and would make a great Product Promoter 'n

Set up. Very difficult to set up

Pay for pro features which don't work. Ad-blocker at the network is a hit or miss feature. Works intermittently. Not sure why pay for pro features which don't work.

new UI is garbage. The UI update and the inclusion of the new eero+ branding on the main screen is insulting. While I understand the importance to you of highlighting this add-on, the amount of screen space the newly designed advertisement occupies feels excessive and detracts from the user experience. As someone who has already purchased your hardware, this approach is off-putting. The ad takes up almost as much screen inventory as the actual router function. Not cool. Move the eero+ branding and related features to a separate tab. This would allow customers to enjoy a clean, functional interface without unnecessary distractions on the main tab.

Om. Just wow

Logs me out everytime. It asks me to log on every time and never saves my credentials. Please fix it. I use Amazon account to log on btw

Amazon buys Eero!. Amazon buys Eero. That’s just flipping great. Time to shop for another router, maybe Ubiquiti. I tell you greed is so terrible for consumers.

Pause Feature removal. Please remove the pause feature, I am sick of it.

Not worth the wait. Waited 20 days to receive an equipment then spend 3 hours trying to connect to the internet with support. After 16 times of doing absolutely the same process I gave up and sending it back. So 50$ spent to nothing.

Need phone connect. Says you can continue to make a new account with a email OR phone number, but you need both to make it. A head ache to use

Annoying app.. It Interrupted to ask for review. Here you go!

Can’t connect. I can’t connect to internet and it won’t allow me to contact support no matter how many times I press the “contact support” option.

Sooo easy to set up. Wow this device is really plug and play Install the app. Follow the instructions and BOOM it’s set up Thanks to the eero team

New 3.0 app is terrible. Bring back original app. Main page showed everything online as will as current traffic.

UI Update removed key features. Why remove valuable features in an update? I was pleasantly surprised by the old UI when I got this router. With no rhyme or reason the UI was overhauled and I can no longer rename devices to tell what is what. Now there are a dozen devices with arbitrary names and no way to tell if I recognize the device when it connects again. Bring back renaming wifi devices, or just roll back the update that nobody wants. If you want to “improve”, maybe automatically suggest manufacturer name based on MAC addresses so customer can identify what device is what.

You don’t need a bloody account to use a router. Stop collecting PII unnecessarily, please

Good system but. Overall Eero is great: simple to set up, easy to maintain. Just wish the Pro add-ons weren’t so expensive.

Can’t rename network for 2.4 / 5g. Connecting 2.4G devices (wifi plugs / lights/ . . .) would be easier / efficient if we could rename vs turn off for only 10 minutes.

Useless app. It does not recognize iPhone at all;, Used less app

Equipment is good, but. Eero charge you for basic stuff like parental control/content filtering, know your internet usage which are free for almost all other wifi routers. Kinda greedy. Now in 2022 they removed the basic level subscription, you have to pay over $10 a month to get them. I don’t want one password, no thanks

Guest network management. Provide options to control guest network such as control the data usage and content blocking for guest network etc. I will give 5 star if that happens in the next update.

Ineffective access control. The app lacks the option to block access for unknown devices without a monthly subscription. This limitation makes the eero WiFi system ineffective for controlling internet access for children. Kids quickly learn to use private browsing or change MAC addresses, easily bypassing eero’s controls.

Eero getting stuck on downloading update. Tried to update stuck on installing I tried to restart network didn’t fix the problem. Now the app says it is downloading update. For last half hour

Eero. Very cool and picture is more accurate and clear on tv

Very bad service and the technician broken my cable. It’s very bad support I take the wife and working and the technician broken my cable and they didn’t answer

UI Update is horrible. New UI is horrible, rollback the change!

Update is terrible!. The UI in the updated app is terrible. There was nothing wrong with the previous UI, this was a rewrite for the sake of a rewrite. On top of that, if the information that Eero is now owned by Amazon is true, I will be deleting my services and looking for new hardware. This puts Amazon at a core level on my network, something that I am not comfortable with.

Expensive router with toddler features. This router has no advanced networking features. It doesn’t even support vpn. For the prices they charge, the features set is extremely underwhelming.

The WORST product. Will not connect over wifi / wired / 10 ft away / 1 ft away / with a serial number. Click contact support? That button doesn’t actually function. It literally doesn’t do anything. This is a scam product and I don’t know how they have contracts with major providers

Basic settings behind a paywall. Choosing between 2.4 GHz and 5Ghz is behind a paywall. Got access to that feature and they change their way. It’s really the way for Amazon. Now it’s to late to get reimbursed for that product. My suggestion stay away of them

More polish. Great. Thanks for polishing the app. It nearly has enough

Scam.. Good thing I read the reviews about eero products. A subscription after paying that kind of money for the device? I wouldn’t pay a subscription even if the device was free, at least not $130 a year. Run and don’t look back!

Avis. Super les instructions sont clairs et facile à suivre.

Eastlink & Eero. Eastlink technician decided my router was getting tired so I should replace it. A new Eastlink tech arrived a few days layer, replaced the router, and had 2 Eero wi-fi extenders?? installed. As I was not home at the time, I have no clue what these Eero do, or why I should register them? No clue what benefits they are supposed to provide. Why should I download this app? haven't got a clue..

Subscribed eero plus but nothing’s happening. The app still asks for subscription. Ridiculous

Too invasive. Uncomfortable that this is the piece of mandatory tech my ISP provided. Far too much information had to be provided in order to set up a simple wifi network.

Software history is broken. For couple of releases- Software update history is broken and there is no way to see the history from the app.

Cannot Detect to EERO with APP. Devices cannot be connected to with APP. Service provider cannot help either.

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WiFi for dummies. If you don’t know what you’re doing this system will work well for you. And it works great for large homes where a centrally placed router isn’t convenient or practical. But if you know what you’re doing it will be maddeningly simplistic for you. Either what you’re trying to do is possible but not easily apparent, or it simply isn’t provided as an option in the router. So “plug and play?” Yes. Easy, efficient, and it works well. Want to customize some settings? The UI does not make it easy or the desired setting is not customizable. The challenge for eero is to create the options and UI to satisfy “power” users while still making it plug and play for networking newbies.

App needs a lot of work. The Eero hardware itself is actually decent. The hardware is dependent on this app. Which unfortunately needs a lot of work. If you encounter a issue during the set up of your network, the app will not walk you through troubleshooting it just immediately tells you to call tech support. Who has time for tech support? Lynksis and netgear have way better apps and are user friendly. You need internet when your setting up your network that’s not finished on a couple occasions, if you do not have good cellular internet your stuck calling tech support. If you are making up your mind what brand to get, skip Eero. There is better out there

Great WIFI, Crappy App. The network works awesome, much better than the Orbi I removed. On the app side, that leaves quite a bit to be desired. It constantly tells me I have “new” devices on my network, just to find out it’s an old one that has been around forever. Checking for devices that are hitchhiking on the network is totally impossible. The app’s favorite identification for devices is “not a clue” meaning you need to know the macs of every device in your home to really inventory your network. Hopefully they will eventually hire some professional app developers to clean things up instead of treating it as an afterthought, but I’m sure the high school kids that put this one together are really good.

Works great, easy setup, and user friendly app. Setup and installation was super easy, and most importantly I’m getting great speeds all around my house. Took my ISP modem slightly longer than expected to connect to the gateway eero (not eero’s fault) but once it did the other two eeros connected quickly through the app. The app is nice and clean in my opinion and I like how you can label each connected device and see which eero it’s connected to in real time.

Fantastic app! Confused by negative reviews. I don't get all of the negative reviews. I wonder if a prior version had issues - what I currently have is excellent! I came from Orbi and Google Nest routers, and this app is significantly better than both of their respective control apps. The constant pushes for the obviously unnecessary Secure+ are annoying, but at least Secure (regular tier) is pretty good. A lovely blend of solid hardware, good UI, and mostly good add-on services. I'm a software engineer by trade, and I can say this is an excellent app! Try it - don't let the unusually low review average dissuade you. Try it yourself.

Real-time Status is table-stakes for an App. Eero, I replaced my Netgear Orbi because the Eero supports HomeKit for routers, but I have kept the packaging because this sucker is 24 hrs from getting returned — BECAUSE OF THE APP. I literally stood with the Power cable in my hand (unplugged) and yet the App reported Internet was online (was not) and that all three base stations were online! (One was un-plugged). Even still, when the App detected a problem with the mesh, it reported one of the satellites (not the wires in hub) was unavailable, but no problems anywhere else! I live in a house built in the 2010’s and super reasonable consumer setup. Nothing fancy, just AT&T and the Eero. Super sad that I have to rely on AT&T’s app for basic service questions.

Repeated failure to re-install and load app. I attempted to upgrade my Eero Pro system to a new Eero Pro 6 system. Repeatedly following instructions all week end failed to allow installation of the new Eero Pro 6 base unit. Tech support was finally able to help install the Eero Pro 6 and finally my internet access is restored via Eero Pro 6. I was advised to delete the Eero app from my iPad Pro and re-install it. Big mistake. Now the Eero app repeatedly fails to re-install on my iPad Pro. Eero technical support has been unable to resolve this issue and initially indicated that was not a known problem. However it appears from web search that others are also unable to load the Eero App on iPads. All that occurs is a blank white screen with the wore Eero in the middle-no options or other info.

Loving the new app design. I’m loving the new app design. It brings to the top profiles, which allows me to quickly see who’s online, and pause and un pause internet access. It’s great that my list of Eero devices are now hidden away at the top unless there are issues with them. I’m also liking the grouping of devices, far better than the gigantic list of ones in the previous app. I’ve read some folks complain about missing the highest bandwidth devices, but I don’t miss it. I never really had a good use for it besides the odd looking at things. I don’t have a data cap, so don’t care about usage. And the Eero hardware/ software handles usage well enough that no networking clients ever have an issue using the internet. I am looking forward to where they take this design, particularly around the Apple HomeKit WiFi stuff. Keep up the great work on the software!

Great iPhone App - PLEASE create an iPad layout. The eero iPhone app is great, and has come a long way while steadily gaining features over time. Please create an optimized version of this experience for iPad as this would make network setup and monitoring much more streamlined for those who use iPads. In current form using the iPhone app on iPad is nothing short of a hassle as its locked in portrait orientation making keyboard cover use impractical. Within Apple’s ecosystem SMS sharing between iPhone and iPad is fluid, and many iPads have cellular or will tether to iPhone alleviating historical authentication concerns with eero’s trust model. A universal version of this app with iPad support would easily sway my rating to 5 stars!

App Needs Major Overhaul. I got my Eero Pro mid-2019 and the hardware itself has been great. The gateway came with 2 beacons and coverage in my home improved immensely. I was using extenders before (different SSIDs) and it was a struggle. Mesh Wi-Fi is a game-changer! In 2019, the application’s interface was spot-on. It was simple. The total Connected Devices were listed at the top in a horizontal scrolling bar. Below were your Eero Devices/Status and at the very bottom was the Network Speed. At some point, the app was redesigned with a big, green blob at the top. Profiles and devices are now categorized in endless drop-down lists. (I have 10 profiles and about 40 devices connected.). The usability is LOW and I cringe every time I have to open the app. Please redesign!!!!

What’s with bad reviews?. I understand the one review about relying on cell service for initial setup with app… but everything for me worked flawlessly with the eero app and setting up. (I had cell service in my house) Had a TP-Link AC1200 and this eero Wifi setup just blows it out of the water in every corner of the house. Wifi speeds 150% better… TP-Link was good for the price… but this eero wifi 6 three-piece with my TP-Link gigabit modem combo is worth every penny! Great work on the product and the app!

One step forward, two steps back. It’s great to see the new Eero app support dark mode. It’s not great to be in the dark about which devices are connected to which eeros. The previous app made it immediately obvious which eero a device was connected to. The design was simple and practical. The new design is not. Unfortunately, the new user interface buries functionality and doesn’t make it clear to a user how to even do simple things like naming a device. It’s also frustrating to see an entire tab which appears to be dedicated entirely to advertising. Seriously, is there any other purpose for the discover tab? I really wish it were possible to go back the the previous version of this app.

Atrocious. Wow, today is November 19, 2019, the biggest update of the app since I had eero which has been almost 2 years. They literally crippled the app. Slow and clunky now. I can’t even see the devices under each specific eero. Before I had a nice overview of everything and it was organized. Now it literally looks like crap. Whoever is the software designer and/or engineer that decided this should be fired and the original view should come back. You guys “fixed” something that wasn’t even broken. What was the point??? The app is also more unresponsive, the sign one where you enter your phone number to sign on has like a 10 minute delay where your confirmation codes in. What a disappointment!!!!

Great products. I like the equipment. I wish there was more custom install friendly products like the PoE part for one model. The app works well and setup is straightforward as long as everything goes according to plan. That’s not always the case, but tech support has been superb any time I’ve called. I would like a little more info in the activity portion of the app. Maybe some filters to look at the month to date, week vs. week, something more than just this week.

Eero work great! Updated app... meh. I’ve never had any issues with my Eero system. I started with a Netgear Nighthawk and then went to the Orbi system which would cut out from time to time randomly. My Eero system hasn’t failed me. The Eero devices work great and spread wi-fi throughout my entire property. The new app update is different, not a big fan of it. I’d prefer maybe a cooler version of the previous or just the previous version back. The layout of this new app update seems very plain, which is fine if you’re just getting the system today. However, if you’ve had the system for awhile then it does somewhat seem like a downgrade. 5 Stars aside from the app layout.

Great Product. Works as it should with a great signal. All the way to the street in my front yard and all the way to the end of my back yard. My only minor criticism is that for about 2 months they keep sending emails to sign up for their security plan that gets billed monthly. I use Apple equipment and have never had a virus in 28 years. I would strongly recommend this product to eliminate the monthly fee, about $12, for renting your providers equipment.

Pretty cool-needs new features though. I like the app. It makes things easy to control your interwebs. I like to GUI. You can setup parental controls, prioritize devices, block threats at the router level…like most routers do. It’s just easy. What does it need: Speedtest is inaccurate. I have 400mb up/down service, Speedtest shows 949 down, 427 up. Every test I run on the app is right in that range, so it needs to be fixed. The Security + is great, but most of those options are free on any other router you buy. This is just about money for them. The $10 subscription I understand, as they provide DDNS, Malwarebytes, 1Password, and VPN. I would like to see what threats were blocked, not just the number and devices. I’d like to see what is targeting me. Overall, I like the whole eero system. The mesh works great, it is super easy to setup, and fast. It has never dropped a device or rebooted on its own. Signal is strong. The app just needs some work. I am sure they will sort it out.

Gone downhill, internet unstable. Eero has lost all of it’s charm. Internet connectivity on Eero is no longer reliable with the last most recent updates. Many past and present Eero owners have agreed there are HUGE connection problems. Either the devices keep dropping off Eero or the internet is not stable and disconnects 1-3seconds and comes back randomly. If you don’t believe me, look at the Eero forums or the Reddit forums under Eero. There are tons of issues that have no resolution. Sorry to say after many months of giving Eero a chance to correct itself. I gave up and purchased another brand and it has been a breathe of fresh air to have reliable smooth wifi internet connections again.

troubleshooting could be more detailed. Most users will probably never need troubleshooting that goes beyond the advice to reboot, but on the rare instances when something is really wrong it would be great if there were a deeper layer of info in the app or online—some way to diagnose and streamline the tech support engagement. For me, calling support was eventually helpful but I did have to repeatedly go through explaining, rebooting, and proving to the support person that the unit would not reset as expected.

Was working fine… then. The eero app was working fine for the past year. Now? December 2021, my gateway isn’t connecting since the update a couple of days ago. I’ve power cycles, started, restarted, deleted the network and tried to reset everything from the very beginning. I even tried to connect with entering in a serial number that by the way, it is so small, located on the bottom of the device, you need a NASA sized magnifying glass to read it. I went all the way back to basics and…. NOTHING. The gateway STILL flashes a white light and the other device has a red, not-connected-something-is-wrong light. My eeros are only useful as plastic paperweights right now. I’m beyond frustrated and angry about this. Support? It gave me an “opportunity” to send an email.

Inconsistent. Writing this review using cellular data because these thing work so rarely. Sometimes they select a single device not to provide any bandwidth to. Sometimes nothing will work. Sometimes everything connected to one of the three eeros will not have internet, and everything connected to the other two will work fine. I replaced our old eero pros with the newest eero pros, and the issues have continued, so I don’t think it is just a bad unit. There are some other features that don’t seem fully fleshed out, but I don’t care as much about those. I do care that it does what a router usually does, but I frequently find myself switching to cellular data because eero is giving me 2kb (yes kb) download speeds.

Easy setup/Lightning speed. A child could get this system running in three minutes - that’s what it took. It took longer opening the package. BTW: Buy direct from eero or a listed seller. Some third party sales can cause problems. Trust me. My nephew owns a media installation business and recommended eero. I told him I was having buffering problem when streaming with sound coming through my home theatre. My laptop was slow, buffering and froze when streaming video and sound through home theatre. Everything works as designed now, all 9 devices. Yay eero!

2nd Gen owner - eero drops off wifi. When the eero works it's fantastic but now after 7 months after the purchase I really regret the expensive purchase because the lack of support. When the eero drops of wifi every day multiple times and support can not do anything for you but to tell you to power cycle the eero. Then they will blame your ISP, Ethernet wires and cable modem. I got fed up so I bought a brand new modem, new Ethernet cables but I still get the same problems. I verified with my isp that my internet connection is sold and now I'm going to buy a USB to Ethernet dongle to also prove to eero support that it's a defective unit. So the $399 I paid to eero is really $550. Stay away from the product, support will not help you. Get another brand known for networking. It'll save you grief.

New App Interface.... UPDATE: the categories on the main page are not only unmanageable but wholly insufficient and tedious. Why is there no category for work and office environments? You sell a device called Eero Pro, so you can assume some “Professionals” will be using it for, uh you know, work! - Prior post - It is a radical redesign. I’m not particularly keen on the forest green color accents with dark mode. The rest of the app: Layout, location of settings etc etc. it’s such a radical redesign I can’t begin to critique it without having more time with it. I will however say that at first glance it seems to be rather raw and possibly unfinished. This just doesn’t feel quite as polished or thoughtful as the previous design. And the overall workflow is more akin to everything awful about traditional PC / enterprise networking solutions and less like the Apple experience many of us are used to. That being said, I love redesigns and testing new ways of doing things. So keep up the effort and I look forward to how you evolve this new look and feel!

Will not connect to Garage Door Opener!. Tried several times to connect my Eero to my garage door opener. It absolutely will not connect! I’ve tried disabling the 5ghz network. I’ve tried unplugging the battery from my garage door opener. I’ve tried unplugging the Eero. I’ve tried allowing whatever configuration on my Wi-Fi network. I hooked up my old router to the Eero and ran it on 2.4ghz and it will not connect. Funny thing is the garage door was connected to my old 2.4ghz router before, but when I connect the old router to my new router it doesn’t want to connect now. Beyond frustrated that I bought a smart garage door opener and it cannot connect to my “Advanced” Wi-Fi router!

Loved Eero until Jan 2023 update. Last update at the end of this month has made my internet slow and my tvs and iPhones buffer like crazy. I can turn off the Eero and connect directly to my router, and my speeds are fine. I never had a problem with Eero or Eero Built in until after this update! Please figure it out what caused it and fix it please! I already paid for the full year of Eero Plus, and love the easy frustration free setup. I don’t want to go back to the days of poor coverage and poor quality with my smart home. I really have loved my Eero until now, fix it now, PLEASE!

Great Mesh Network app from EERO!!. I have stellar WiFi 300mg fiber internet service all throughout my home like I never thought I could have with my old Actiontec Wireless Router. Eero app assigns 5ghz and or 2.4 ghz WiFi connections to both new and old internet devices alike. Works great wired Ethernet into my new DirecTv tower for on demand and such!! Main Eero unit at downstairs end of house and the other Eero unit upstairs at other end of my 2900 square foot 2 story brick home. Excellent speeds for surfing and Netflix and DirecTv on demand movies and shows!! Absolutely blown away by this excellent mesh app and network!!

easy to set up. Easy to set up (if you have cell connection) and works as advertised, however, it does not know how to connect to 2.4 GHz devices and there don’t seem to be any official instructions on this issue, which exists with pretty much all security cameras. The other problem is the app, it loses connection and shows offline while the whole system is actually online. The status on the app never changes unless you reset the whole system - impossible to do if you are remote. This is not a new problem, I found a Redit response from EERO that they “are working on it.” Great! The response is more than one year old. Not so great!

Terrible App. This app is literal garbage, never works, won’t let me sign in with my credentials and refuses recognize my eero device despite it already being setup. If you’re going to buy eero make sure you have your account written down in case the company decides to DELETE YOUR ACCOUNT!!! This app simply does not work. Every time I have internet issues and I sign in, it always has me setup a new network- keep in mind I’ve had eero for a few years now and I had the account for eero registered under a different account. Now when I try to sign into the first account it says there’s no account available? I register eero router under that first account but. The app for some reason has my, second account but prompts me to do a setup for a new device

Need ability to set limits for profiles. With a new internet provider, the eero is replacing my combo of NetGear Nighthawk / Circle. App is intuitive, but a major miss from my perspective is not having ability to set a daily time limit for a Profile. Can set downtime schedule, but no daily time limit. That was a great feature of the Circle and may make me revert back to help manage our family. The Circle also enabled you to block content based on an age setting for each Profile. Was nice being able to manage through the Circle vs individual devices.

Not working with IOS 15 for iPad. The app is working fine on my iMac and iPhone (IOS15.3), but the APP for iPad stopped functioning once I upgraded to IOS 15.2. I just upgraded to IOS 15.3 for iPad and still will not open. I deleted the APP and downloaded a ‘fresh’ version—-same results. It does OPEN to the splash screen with EERO on the page, but nothing else. Using latest PRO mesh units (3). UPDATE: EERO development team notified me after reading my review and let me know they just updated the App for iPad. It’s now working fine on my iPad. I’ve now changed my review to more stars!! Thank you!

No way to see notifications in the app. There is a complete oversight in this eero app regarding notifications. When I see a red circle in on the app icon, I of course click on the app to see what the notification is about. However, once you open the app, there is absolutely no way to see what the notification was about. There is no way to know what the notification was regarding once you’re in the app. The app needs a page where we could see a historical list of all of the notifications. Seeing a red circle on the app, then opening the app, and then having no indication what the notification was drives me nuts. What a complete oversight for an otherwise well-built app.

I like it.. Just replaced my klunky (and unattractive) modem/router with eero. I’m really impressed with the ease of installation, performance, and management of the eero system. And that includes this app. If you want to geek out with the technical aspects of your home network, this is not the app for you. Otherwise, you’ll find that the app provides clear information and the ability to control the key system features and then some. If you choose just to plug and play, it will make good choices. I don’t understand the complaints from some reviewers about the cost of the Plus services package. I didn’t buy it, because I already have a lot of this stuff — but the package deal would have saved me some money. Finally, it’s nice to be able to buy an attractive, well-designed product from a company whose name doesn’t start with “A” or “G”. Just sayin’. 🙂

Very happy with Eero. After doing online research I decided to order Eero mesh WiFi system units. Over the last year I have installed Eeros in our duplex apartment with masonry walls, following the guidance of the website and using the app. They work really well. Coverage and speed are excellent. We also installed the newer pros in a second home this year and they work very well too. Thanks for designing good looking WiFi gear that also works really well. Highly recommended as a WiFi solution.

Has always worked flawlessly for me. Reading through the other reviews and I can’t say that’s been my experience. Setup was simple, adding additional was simple, and being able to name all the devices connected, add guest WiFi and monitor if anything unknown were to ever join is great. I’m sure there are better tools out there for more in depth things but from just a simple consumer perspective, this is great.

Knowledgeable customer service & troubleshooting. I decided to set up my 3 eero system using my home Ethernet instead of WiFi. No problem. While my cable company’s modem will crash weekly, my eeros keep working, and eero’s app even has a troubleshooting feature. Customer service has not been outsourced to someone reading a script on the other side of the planet. I’ve called customer service several times over the past few years, and I think the guy answering the phone may be one of the developers. He knew his stuff. This system works as advertised and is worth the money.

Does not work. Poor Customer Service.. We have had Eero for 3 weeks, and we have had no internet for 90% of those 3 weeks. Having spent hours on the phone with support on multiple occasions, and having tried everything to fix the problem, nothing worked. Rebooting, forgetting network, turning off WiFi, unplugging Eero, support changing DNS multiple time, restarting devices etc. To top it off, the app simply doesn’t respond 50% of the time. I’ll either get a message about, “Unable to run health check” or I will tap the button for health check/reset Eero and get literally no response from the app. On our last call, support literally stopped responding for a minute while on a joint call with our provider, then came back and asked for everything said to be repeated because, “I accidentally had my microphone muted”. This was after an hour of them making us run around doing tests that we have already done with them. We returned Eero for a Netgear and are currently having no problems. Don’t buy this thing, and don’t use this glitchy app.

Lot of info, but not always correct…. Love the idea (and look) of the app, however a LOT of the data it is reporting is incorrect and/or inconsistent. It’s telling one of my TVs downloaded 10GB in a week, however the past month that same TV has downloaded 2.3GB??? It’s be nice to be able to change the name of your devices connected to the internet and the app maintain your changes. Seems my changes don’t last 24 hours before the name of devices revert back to the name the manufacturer has given the device.

Lacks features. I can set up profiles so my teenager and my tween have age appropriate schedules for internet. But - this app really lacks a few things -there is a delay in showing if profile is paused or enabled. You can’t trust what you see in the app. -you can’t tell if a “schedule” (like internet off 10 pm - 6 am) is enabled unless you open the schedule up -there should be a feature to grant internet for a given amount of time, like a half hour or an hour. Instead, you have to set up a programmed time every time you decide to give your kids some internet.

Beware - no control over when updates occur. While the hardware is great, if you require absolutely reliable wifi, there may be a problem when Eero decides you’re going to update. There is no control over this wifi outage not even a warning. I am a physician and was in the middle of evaluating a patient in the ER when Eero decided I needed to update my wifi. I’ve repeatedly requested this control (which seems to be ubiquitous in every other app/system I use) and all I get is the standard "thank you for your feedback.” I finally decided to leave feedback in hopes of drawing attention to something that should be a very straightforward fix.

Excellent app!. Ever since I got eero, I’ve never had to reboot the device. Works like a charm! One thing I miss from the app is the ability to view who is connected through the guest account. Update: The performance is still rock solid! I am not too impressed with the UI. Hand off to different eero devices does not seem to be smooth. It holds on to a device and as I move the signal seems to get week. I don’t see a change in performance, maybe the UI is not giving right info. I still would like to known which devices connect through main SSID and which through the guest account. Also, when there is a notification about new device connection, it does not show which is the new device.

Great wifi;no 10 minute setup. The 10 minute setup must be a very experienced tech after two strong espressos and no connected devices . Things like smart plugs, Echos and computers need to be reconnected to internet. All in all, I spent 3 hours. Have a glass of wine ready. However, it works perfectly, gives excellent coverage, high speeds and so far no buffering pauses or pixelated tv. I run a Roku, a firestick, internet telephone, 5 smart plugs, 5 Echoes, one computer and two iPads. I would definitely recommend it. Like one other reviewer, I’d give router 5, setup 2. When finally done, you’ll love it.

New App Design is a Step Backwards. The original app interface worked well, had a clean look, and used a nice mixture of colors, icons, and text to provide information. The new look provides the same details now split across 4 “sections” which don’t even make much sense (like, why is the Eero Secure stuff under “Discover”?) Switching networks is also crammed in at the bottom of settings. Speedtest results is under “Timeline” tab but to run a Speedtest you need to tap on the speed info under “Overview”. Filters are in the “More Activity” section. They also attempt to group devices based on their name and implies usage but I can’t find ANYWHERE to adjust this setting, so my groups are basically a couple computers in one group, a game console or two in another, and like 14 other things under “Other”. I don’t understand why the app would attempt to group things unless it did it perfectly, or at least allow human customization to correct wrong automatic groupings. Just...what are you guys doing??? :(

Needs a lot of improvement. It seems Eero wants to provide security by obfuscation. The app provides no information on what it is doing and the rare notification doesn’t have enough information to act on. I get sites blocked without any information. Notifications just say “new device joined network” without telling me what actually joined. Inside the app it is worse. Push Notifications lead no where. There is no list of what was actually blocked or what it thinks is a threat. It doesn’t even tell why it blocked something. Just some seemingly random number of blocks. Information should be provided to the user so they can make informed decisions.

Do not upgrade to eero 3 app!. We have three eero Pro units supplying our home with fantastic WiFi coverage, and the app prior to new new version was easy to use, and offered all the info I wanted in an easy to use format. The “All New” version 3, however, is just that; all new. Less information, tools removed, more steps to access the information that is still there. It now automatically assigns your devices to categories that are not editable. So most of my devices are now categorized as “other” (really useful!) My Ring Doorbell is “other, but its Ring Chime is apparently “Entertainment” If you like the usability of the eero app, don’t upgrade, because version 3 has very limited usability.

Great internet speed and coverage. We have a large house with many thick walls. Prior to installing this mesh router, we had spotty internet and very slow speeds of about 20mbps. Now, we have full signal all over the house and speeds of 118mbps. One person said hard to tell son’s friends computers and phones which had full access to everything. It is easy to set up guest network from app that solves that problem. Go to eero app, settings, then choose guest network. Eero will give you a guest password.

Now I understand. The Eero’s system is a true mesh networking marvel. It’s compact and easy to setup. Didn’t see any slowdown on network thru-put. The unfortunate weak spot is twofold. The software controls are pleasing on the eye but are WAY to scattered out across several different empty panels. Second is the support. When a user reaches out to a company via email they expect a robo response. But when a customer is trying to actually give the company money and doesn’t get a response seems somewhat off putting. It makes the user seem unimportant and less than impressed with the overall product. The current star rating speaks for itself.

Great mesh router and great app. Please don’t read the low rating reviews. They probably had user errors and didn’t know it. The speed is awesome and the app does not have any issues at all. Very well written app and I am mobile developer with 15 years experience. I love the firmware updates about every quarter. This is truely one of those things that it always works and starting to take it for granted type of deal. Awesome product!!!

This is “Best in class” for consumer grade Wi-Fi (Eero Pro 6). This app is a strong yet easy to use partner to fantastic hardware (Eero Pro 6). Eero supplies regular firmware and app updates which is a major selling point over other vendors. I am someone that is coming from a full on UniFi Dream Machine Pro setup with two UniFi Wi-Fi 6 AP’s. After 3 months of using this app and 3 Eero Pro 6 units I can say that this solution is significantly more simple and far more reliable than most other offerings.

Finally gave up. After using EERO for two years, I boxed all six of them up and went back to Orbi. I talked to EERO many times, beta tested pre-release builds, but they never came through on basic features that were promised. No access to logs, no correlation of specific activity to device (with time stamps). These are basic functions that have existed on routers for 20 years and EERO either could not or would not build them. They are very simple, reliable devices and if that is all you want, buy them. If you want even the barest level of actual telemetry, configurability, or compatibility with 3rd party apps/devices, EERO is a terrible option. After two years of broken promises, I’m disappointed and a lost customer.