RICHARD CAMPOS DJ LEEN - Access to delivery location should always be accessible
t’s not the easiest thing to try and memorize an address delivery from the first offer alert has sounded . It would help us plan ahead if we can always have access to the delivery location while we’re picking up a delivery and waiting on a restaurant to be finished with the order. Sometimes the map is hard to read and then changing the aspect view of the initial alert should be more user friendly. I can’t tell what’s what when looking at the three icons . They all looks the same . (Maybe having bold logos that our eyes can easily make sense of, like a red color stop sign shape for your location,and a multi color detailed logo of a house for the delivery location , and a green colored steak and knife for the restaurant location, this would make it easier to accept or reject offers and plan ahead more efficiently. I Think that a delivery location should be accessible even before you picked up the item so while you’re waiting for the food you can plan ahead for the customer location. Something visually simple . All the directional arrows criss crossing over the screen is hard to follow just make me dizzy sometime
Nena Ipod - Don’t do it. You’ll spend more than you make
It’s honestly not worth it guys. I only do deliveries as the money you make from ride share barely covers maintenance associated with driving others around. The first couple of months were good. They never give you enough fare from the order to cover the full gas for the trip, but with plenty of orders to offset that I could look passed it. At first I was getting constant recommendations at various times of the day for $8 or more always. Fast forward and even with a busy map, I’m lucky to get 3 deliveries in two hours and it’s usually $2-$6. Every driver I’ve spoken to says the same. It’s the corporate equivalent of love bombing. You’ll make money in the beginning and within a few weeks you’ll be offered pocket change to drive 30 min while they make $35 and the “discounts” and “cash back on gas” are a joke. When you contact help they say things like “reinstall the app” or “go to a busier location”. Absolutely useless and since it’s common I would imagine it’s on purpose. If you want to put miles on your car and tires but not get paid for it feel free to drive for Uber. I would suggest driving for other companies where you’ll actually get paid and the boost is $3-$4 instead of 1.2 percent which is useless. Uber doesn’t want to pay you and they don’t care about keeping you on the road. Being disposable is fine, but who wants to work for 4 hours for $15. They aren’t going to troubleshoot you into making more no matter what they say.
Mas_non - Good app but improvements are needed
Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.
Perdondonramon - Better updates with the app, not the driving itself
Driving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you
Reservation problems - Alan
The app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all.
AmorDon - I Like it but it could be better.
There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up
Agent0313 - Best app for ride shares or private taxi.
I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change.
I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing...
Sulio - Needs work
I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows.
1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like.
2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion.
I’m sure there are other points that could be made but these are ones that are really bothersome for me.
J______g - Uber Eats driver
The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.
Leatherwolfma - Why am I constantly having network trouble?
This is the second time driving this week that I keep having network trouble. I have 3-4 bars on my phone and my VPN is off. All of a sudden I look at the app and it says “offline no network”. Today alone it happened 3 times. I was driving to a hotspot and looked down to see I was offline. I tried for 10 minutes to sign on and all I got was “unable to connect, we are having technical difficulties”. A version of this happened twice during my ride shift. The next two times when I started the ride it was unable to connect to the network and sent me to Apple Maps for directions. That cause another error and I had to use Siri to put in the destination and that worked fine. Earlier in the week I spent over 20 minutes trying to get back online. I even rebooted my phone and it still hadn’t closed my previous ride even though I completed it and rated the rider. When I signed back in it buzzed through several ride requested one after another then the app crashed. Once again, I rebooted my phone and when I finally was back online I was timed out because of the requests I missed. I signed off and went home. Ever since the last update of this app there have been problems I have never seen or heard of in the past. What is going on?!
Bonkers !! - This app needs work
I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!
Izzy24236 - A ripoff company using innocent people and their vehicles to become billionaires
Uber is getting ridiculous by the minute. They’re ripping drivers off without drivers realizing it. I wish this company can get sued or better yet shut down. I have been investigating this company for a while now and have come to a conclusion that ALL DRIVERS needs to go on strike until this company gets it together. A few months ago I started collecting information my asking my passengers “how much were they charged for the ride” and most ride’s were over $30 bucks and I only received $11 bucks. Traveling in the in rain, burning gas during high prices for gas, endangering our lives by putting complete strangers into our vehicles, paying out of pocket expenses for maintenance in our vehicles. All of this hard work only to get paid 1/4 of what the passenger is charged. This is a ripoff. Now that Uber has come with this (Upfront charge) is even worse, they no longer calculate by mileage, they just throw an amount at you and you have no choice but to accept it because they will affect your acceptance rate. I hope this company gets sued for using drivers just for them to become billionaires. I liked the company when they first started. They only charged a platform fee of 1.75 per ride and the drivers carry’s the big bucks home. But now they got very greedy and take 3/4 of the rates while we’re left with all out of pocket expenses.
Stop wasting your time driving for this company they’re ripoff.
WellsCobra - Auto background checks are awful…
I decided to get this app and sign up for uber just to find out after the strenuous process of finding my papers and documents was for nought.
If their automatic background checker messes up or finds a “discrepancy” kiss your uber driving dreams goodbye and say hello to painful weeklong processes of trying to get in touch which their support team (which can take more than an hour if you even get the help you need). I got in touch with a support agent after 40 minutes of waiting and she said there was an issue with their auto background check and that she would have the internal team fix the issue and that I would get an email saying I'm ready to drive in a day or two.
To my surprise instead of an email saying Im ready to go I got an email saying there was a discrepancy on their auto background check, checkr, website and that I would have to manually put in my info to the website. I did it after the strenuous process I’d been through to get here and to my surprise it said i would need to contact someone in checkr support to get my “discrepancies” sorted out. With no info on how to actually do such a thing on their website and the pain and suffering I had gone through up to this point I decided to throw in the towel.
In conclusion this is the worst experience I’ve ever had applying to any job, so if you’re as lucky as I am with background check “discrepancies” I recommend moving on and considering a different company to work for.
Mgvivi83 - There are good days and bad.
I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven?
I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.
Marcellus Jowers - Good money making ability - terrible support team.
I’ve been delivering with Uber since October 2021 and I would like to say that you can make fairly decent money if you prioritize delivering throughout your day. However there are three large issues with the app the main one of these being if you’re only delivering on the Uber eats and you will not receive your surges I’ve probably lost out on more than 1000+ dollars simply by not receiving my search funding. Other than that if you were to do you deliver for another app such as lift for shipt and you are online with Uber but not currently doing a delivery, Uber will track the driving time that you do for the other company towards your overall 12 hour driving limit. this has recently caused me to have to go off-line early and miss out on money that I really needed it to pay bills. My final issue is that when you call customer support even if you have diamond priority support you will get redirected to an overseas customer service agent who will provide you with canned responses to your very specific individual needs, and most of the time when you call support, your problem will not be resolved and it just ends up being a waste of time. So all in all if you just need money Uber is a great way to do it but if you’re not careful you will not get us paid as much as you should be.
Ihitharleyquinn - DON’T DO IT!
I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.
Swifg87 - The up and down app
The app is great when it wants to be, other times not so much. I have been driving for Uber for a little over a year. And in that time I can say there is good but there’s a lot of bad. The app has a lot of issues, you shouldn’t have to uninstall and reinstall an app for it to work is one. I have experienced a few solid weeks of making good money then all of a sudden the app is having issues that no one from Uber knows how to resolve. I really feel that this is by design. Uber doesn’t want their drivers to actually make a good living. Because if an individual is making good money let’s say for 3months straight Uber fears you have the opportunity to find something better, with less pressure to cover your bills. For the past few weeks I’ve been starting my day off early to get the morning surge pricing and would be done by 3pm. After the first week of doing this the surge pricing went away. The next thing to go was the app working properly. The map is usually a light grey when it’s not too busy and red in areas that are surging. All of a sudden my entire map is white except little pockets that are surging. Now I barely get any rides. I think this is to keep you working for them. Luckily I also drive for Lyft so when they start pulling the usual I just turn on my Lyft app. I recommend also becoming a Lyft driver also, so that when this happens to you, because it will. You’ll at least have a back up to still earn money.
Lmfb07 - Always something
I’ve been trying to get my Uber debit card issue result for going on three weeks at this point because of the language barrier majority of the people I get in contact with cannot comprehend the issue all they do is copy paste a generic response when they see the word “bank” and “debit card issue” it’s absolutely ridiculous they’re not even comprehending the actual issue and just do nothing on top of this the app it’s self is not like it is for everyone else on my end. I do not have an option to pause while I am online nor can I see the map of gas stations and bathrooms available to meet in my area it’s really annoying and frustrating that I have to go off-line every time I need to pause for a second and that I don’t have access to this awesome feature every download the app five times at this point and it still doesn’t provide me with these features if someone could actually fix this for me and get back to me with it in the month that would be OK since it seems like every other issue takes weeks upon weeks for you guys to fix even though it’s super simple y’all really need to move your customer service call center from a non-English-speaking country it is doing nothing but make you guys look awful as none of you are testing if these people can actually speak and comprehend English just because they put it on the résumé doesn’t make it so
Kendall858 - Useless Customer Service
I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know.
2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged.
4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD.
On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse.
Have a great day..
Mahedirakib - Modern Day Slavery
A horrible company to work with. Drive with them if you wanna be disrespected everyday and be treated like less than a human being. * Uber pays very little. Sometimes around $2 for a delivery/ride. Most drivers makes lees than minimum wage. * They market it to customers like the driver is their servant. So people treat drivers very badly. * For around $2 pay driver has to pick up food, drive, find parking which most of the time is not doable in big cities and get a ticket, go up into apartments (sometimes without elevators). * Uber encourages customers to be extremely entitled and abusive to hard working drivers and makes people believe that for a $2 payment the driver has to bring food to their door no matter the conditions. * They show deceptive pay while including future tips that are not guaranteed. * Uber doesn’t support the driver and has no concern for the safety and wellbeing of their valued workforce. * Uber has found a way to exploit working people and pay then less than minimum wage in first world countries. * Uber pays drivers less than half of what they charge the riders. They take out like three different types of ambiguous fees because they can. After doing basically all the work and putting up all the expenses and taking all the risks drivers are left with less than 45% of what the customers paid. * Overall Uber is basically a scheme to steal from poor hard working people and treating them very badly like they’re not even humans.
Veronavixen - No Customer Service or Care for the Chronically Ill
I have been working with UberEats for over two years. I have a chronic health issue that makes working a “normal” job as impossible since I ebb & flow between being okay enough to work & extremely bedridden with a chronic disease. UberEats gave me the independence & sense of personhood I needed after my chronic disease took so much away from me - financial stability, my dream job, friends, family, the sense of safety. Until today. I was informed last week my background check was being redone. I agreed & then was informed first thing morning that I was able to work again. Awesome! I am feel good & have less then $30 in my account. I need to work. But when I go into the app, it says my background check is being processed. I am getting text messages to get out there to work. Even a notification in the app, but I can’t go online. I sent the online messages system over a dozen text messages over five hours with ZERO response. Uber is literally taking away the little I have left & won’t respond. You are keeping a chronically ill person from their prescriptions & making a living. With not even a response. If this is how you do business; I am better off on the street, which is going to happened to me. Thank you, Uber. I have defended you & worked with you for years before the pandemic & this is the gratitude I get shown. I hope you can sleep at night putting people who have very little out on the street.
Labdidhwjsdu - Accomplishes the minimum
After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.
Mdog31 - Don’t change states if you’ve been driving a while.
I drove in Utah for over 2 years. Requested to change cities when I moved to Atlanta. They made me submit ANOTHER background check when I had just completed one earlier in the year. And to my surprise the background checked flagged a speeding ticket and listed it as bail forfeiture and unpaid. How is this possible when the speeding ticket occurred in July of 2020 and I passed a background check on the same account in February of this year? Then when I try to bypass the system and creat a new account to drive on. They flag both my accounts for fraud. After deactivating my diamond account, they only opened up my new account to basic trips and deliveries. Meanwhile I’ve done over 200 trips already on this account and not earning any points whatsoever towards the higher tiers of pro status. My pro status doesn’t exist after four weeks of driving. And now all of a sudden they stopped offering promotions in my area. These guys are morons and just give you someone who speaks broken English to talk to through their support line. They never resolve your issue and you waste your time and lose money. When I asked Lyft to change my city. They said, “ok. What’s your new address?” An hour later they had me approved to drive. That’s almost laughable on Uber’s part. Meanwhile Über continues to charge riders upwards of $25 for a 15 minute ride and only pay me $10. Think I’m just about ready to tell them to shove it.
Gtre348 - Uber has failed
What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).
M gonzalez 84 - Uber eats driver
I recently started working and i love what i was doing with uber i would make all my delivery on time in order to keep the customer happy....i had some issue with some order and I reported uber with the situation...is a rough time do to covid 19 and most of the restaurants would tell to cancel the order because they had run out of item...i did my best to contact the customer and sometimes I didn’t get a response from them....i called uber support and most of the time i wouldn't get a response... even dough i make sure i delivers all my delivery uber decided to deactivate my account because they said i had incomplete delivery....there customer out here that would complain even dough they get their food deliver.... some customer use trick and say they didn't get their food in order to get their money back and just eat for free....is not our fault there some cruel people out here that would do harm to you just for fun...i feel bad and disappointed because i lose my way to provide money for my family...i Am pretty sure i was doing the best too keep my job and my earnings but uber decided too deactivate my account permanently ......i didn't agree with this decision because I followed all the guidelines and i was blame at no fault.... i did more than 100 delivery in 4 days and my rating was 92% but all this didn’t matter to uber specialized team.....all i hope is this issue to be best review and i would love too work for uber once again.....
SweetBubblez - Is walking deliveries working
I deliver for uber and so does my husband. We currently have to do bike mode but we walk it due to walking mode not working and it’s so hard to walk 4–6 Miles especially when we have our kids with us too. We first did Uber when we became homes less last year on June 2021 and it saved us. Now it’s like 2022 uber changed and it’s stop giving walking deliveries. Me and my husband together made $400 a day doing Uber walking and customers loved us. They saw we was a hard working family and now we barely work Uber anymore cause we can’t afford a car cause everything is too much rent, gas, car insurance. I’m currently pregnant where any second I could give birth and now he’s working his best doing bike mode walking and it’s hasn’t been easy. He does about 4 deliveries back to back and he comes home so exhausted. Uber needs to go back the way he was before and bring back walking cause a lot of people like us use to make money this way or better say earn our living this way. A lot of us liked it the way it was before. I was so much better. It’s not easy trying to find a job now these days so Uber was the best support systems now it’s failing on its loyal employees that deliver for them. We have called and spoken to couple of representatives but nothigg by has improved. Go Back to what you guys were.
Ptgprndbd - Horrible
I really hate to write a negative review like this. In fact, this my first cynical review of any kind in my life. Unfortunately my poor experience with this app has given me no choice but warn others of the potential issues ahead of them.
I have a decent paying job. I have been trying out these type of delivery apps for the past few weeks in an attempt to make a little extra cash. All have worked out well expect this app. I registered my information as instructed, but when I go to deliver I am told by the app I am unable to go online and to contact support. So I contacted support. A total of seven times over the course of eight hours, through phone, the app, and their website. Not a single person can give me any answer or support as to why my app is not working properly. No disrespect or malice to any individual I have spoken to, all were very professional and concerned of my situation. Unfortunately, the system this company and app has in place seems to be completely broken. I’m being told by multiple employees that all my information is correct and that my case has been upgraded to a “Priority” but here I am sitting at home, willing and able to go out and work for this company but unable to, with no explanation whatsoever. Like I said before I really hate doing something like this. But this is literally my last ditch effort to get any type of answer from anyone related to this company regarding my situation.
Jcgnzlez - App freezes constantly and must be restarted.
Constantly the app freezes and I must restart. After a recent update the navigation is touting unnecessarily long trips even when the destination is to a location that’s on the same street it sends you to make 3 extra turns that just make you circle around for no reason. Lastly constantly while I’m either texting my customers or even support a new trip will pop up as I’m on the middle of writing and because of it being set up so when a new offer appears if you tap anywhere on the screen you’ll accept a trip without intending to, without being able to see what the trip was offering as pay or destination and then you have to cancel and that is also held against you if you cancel too many trips. Besides then having to go back into whatever part of the app you were using and rewrite the message entirely. I suspect that might even be intentional so that you accept a trip nobody wants to take. The way that is set up when you receive a new offer and it making you accept it because you were I. The middle of writing something is incredibly frustrating and it should be changed so that there’s an on screen button that has to be pressed or slided to accept a new trip instead of just touching your phone screen anywhere because it’s also occurs that I have my phone in my pocket while I’m walking to leave the order and it makes me accept a trip.
BWingNut - Driver Beware
I have been a driver for Uber for 4.5 years and am unable to drive because their name change protocol is more strict than Social Security Administration and BMV.. A simple marriage and a new license name change has rendered my account ineligible because Uber has rejected a Maine state license all because they want documentation that literally doesn’t exist and is impossible to provide. Uber doesn’t understand, or the “support agents” , don’t seem to understand that an old license with my former name is not a verified source of name change in my state or country. It’s almost laughable, if it wasn’t an actual source of income. Drivers need to realize they take a big risk depending on these gig apps to generate an income when they can lose access for relatively easy name changes throughout your natural life. After repeatedly calling and submitting everything from a marriage certificate, a social security administration letter, a new social security card and a new state issued license, I gave up trying to make anyone on their support team comprehend they had no idea what they were talking about because the company simply doesn’t accept state issued licenses as a valid source of identification. The background search would tell them exactly who I am but that can’t even get that far because they’re so confused by an old/expired state license with an old name. It’s enough to make your head spin. Don’t drive for this company, they’re a waste of time and energy.
UBER DOESNT CARE - Drivers are the Minorities (please read before you sign up)
Been driving with the app for 6 mouth’s and what I notice with the app is that the customer support isn’t the best when it comes to drivers and dealing with their issues. I experience rating glitches, being on hold for 1 hour just to get transferred around to the same department. The communication system with the emails is the worst line of communication between drivers and Uber. You explain a issue and they tell you the specialist will reach out to you (which can take 6 hours) so if you have issue dealing with your app good luck, Uber could careless who handles the situation. It’s a hassle dealing with a company that only looks to make there riders happy and not both sides. As a major company everyday is a problem using the Uber driver app, if it isn’t a glitch it’s problem with a rider lying and possible getting your account ban. Customer service tells you the same thing it’s like they don't do the actual investigation all they do is listen to rider and that’s enough evidence they need. I been waiting for 3 days to get a problem fixed so I can use my account again ( keep in mind Uber is my only job I have since the pandemic makes it hard to find work) I Pleated with the Uber customer service agents and they don’t care to fully handle the situation. Uber started off good but ended bad I'm trying my best to get my uber back but uber showing they can care less to help me.
Cant_stop_meow - Uber is on its way out
If you have not noticed Uber is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer service... the reason this matters? Here is a real world example. The app automatically initializes the next part of the trip without me pushing a button. The reason this matters is because I had a ride with a stop and when I clicked at the stop, I let the passenger out. I then had to move the car to park and when I did it assumed we were done at the stop. As a result I missed out on roughly $6. When I called to explain this the lady that answered did not seem to have English as a first language. After that call she actually adjusted the ride so that I made less money. I called a second time and the gentlemen seem to struggle to understand my English as well. He too did not fix my issue. Do yourself a favor and avoid Uber.
Now the developers want me to take the time to submit another report about the issue. As I said uber does not get it. When drivers are out there and an issue with pay or trip arises we need it fix ASAP so we can get back to work. Missing out on money when the margins are already thin is crushing. So no I will not message you again, and like you are seeing everyday I am another driver who has moved on from Uber and not looked back.
Gucci nugget - Horrible customers service
I was attempting to sign up to be a driver. The app would not let me switch my city, I had to wait 15 minutes for chat support to do it for me. The chat guy had difficulty directly answering my questions and I had to ask the same thing multiple different ways to get proper answers. They switched my city, and I re-submitted all my forms. However, I kept getting emails and notifications saying that my documents were not approved and I needed to re-submit them. I did not have a positive experience with chat, so instead I called them this time. I was on hold, without speaking to anyone, for 25+ minutes before I was disconnected. I contacted Uber Support via Twitter DM and they responded saying they were “sorry” and to explain my situation so they could help me. Guess what? Been over an hour and no answer back still! They haven’t even seen the message. Gave up and waited another 10-15 minutes in the chat queue and got… the same exact guy from before. How that’s possible I don’t even know, but I think Uber support may need to consider hiring themselves more help. He says that my documents are fine and he doesn’t know why I’m still getting the notices. Hugely frustrating and disappointing, even if get all my documents approved I doubt that I will work for Uber. Seems like it will only be trouble if it’s this bad from the start. Wish that wasn’t the case though, it seemed like a great opportunity.
Brobro9090 - Keeps logging me offline
I recently had a trip which I accepted, half way there the trip disappears, I close out the app and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destination pops back up as if I hadn’t dropped them off yet. I click complete ride and it goes away. About another 20 seconds the same exact thing happens again. So I click complete ride once more. He continued doing that for about another 15 mins even while I’m going offline and canceling the ride over and over. Even while “offline” it would pop back up telling me now that I still never even gave the rider a ride at all, it would tell me her starting destination again. So I jus kept canceling the ride. Eventually that ride issue stopped and now whenever I go online, I’m online for a couple mins, put my phone down to down whatever, but leaving the driver app open to hear and see if a ping comes in. I’ll randomly look back at my phone and it’ll say “offline” when I know I was “online”. This JUST started happening so I’m a bit confused. It’s a nasty glitch that I’m afraid is causing me to miss $$. 😔
Varsana baum - Uber takes insatiable and malicious unfair riders concerns over drivers concerns every time
I’m a 31-year-old international intelligent I speak four languages Hindi Bengali English Italian fluently read and write I have an associates degree in pre-law I have a Honda fit 2008 in good condition I was working in the city of Gainesville and I noticed that despite doing two 7out of seven courses, trying my best was not good enough and a lot of riders are unappreciative entitled and rude and Uber takes their side. Everytime. I dropped off customers who were drunk not wearing masks and rude helped with luggage and gave them 5 starts yet I’m the bad one. I followed all of ubers requirements but I’m the one booted off An hour after I completed another 50 dollar 7 out of 7 course. The customer is always right despite having no real reason to make a low rating! I did nothing to deserve some of the ratings I got! Nothing! Also besides I picked up a person in the same town I live in who hates me! I didn’t know it her her or I wouldn’t haven accepted but it’s too late now! Point is Uber dosent investigate into each rating and it’s unfair. I was unfairly treated by Uber. AND for sure I will let others know about ubers unfair policies to their drivers it’s just not right to give people that much power. I think Uber should change into employee status rather than an independent contractor because it takes the Mikey out of many genuine hard working people and that’s not right.
Cynthianica20 - Recommended Uber driver app improvements
I give it a 3 because after Ubering for a week, sometimes it takes me on toll routes without notifying me ahead of time. Since I don’t have a sunpass in the state of Florida. Then I have to go online and look for the bill for my toll. I wish it had a feature where I can avoid tolls like the app Waze offers. Also one the iPhone gps. Another reason is it’s not current with road construction within the city you are driving. This would be an amazing feature to avoid long drive times with and without the customer in the vehicle so we can avoid traffic build up. Also I’ve noticed when it tries to cut through some turns within plazas or a neighborhood, sometimes I approach an intersection that’s only one way and then I have to think quick and come up on when to bust a U turn so that the gps can reroute quickly. As an Uber driver I am required to have a profile photo. When an alert comes through on the gps I wish I can see my Uber riders photo so that in a large crowd, I know who to look for and kind of know what he or she looks like. It would be helpful if the rider is ordering a ride, that they confirm how many seats would be taken. I’m aware that it gives you the option to use waze but I like to stay within the app since everything I need when I’m “on the clock” is there all in one screen.
Becca365 - Seriously though.
I’ve driven with Uber for sometime. I had to take a bit of a break because of some personal health issues and I’m back! I was so excited to get back on the road meeting new people seeing new places. I no longer have the vehicle that I had when I drove Uber last year, with that being said it was extremely easy to add my new vehicle upload the required documentation and get the vehicle approved! So you're probably wondering so why the one star rating… well that is because I’m trying to go online and drive and it’s not allowing me to go online. It’s telling me that I need to select an approved vehicle. It’s still showing a vehicle or no longer own on there and that is what it is defaulting to despite the fact that I keep pressing the button when it tells me I need to select an approved vehicle I select that vehicle and it still defaulting to the old vehicle that I no longer own. It’s also not allowing me to delete that vehicle either? I have reached out to customer service now three hours ago and I have not heard anything back from them and there’s no contact number for Uber either only an emergency response hotline that I’m not going to call because while I drove an hour to my usual stomping grounds and I feel like this is an emergency… it’s not the kind of emergency they are referring to. This is insane. I’ve wasted my day, my gas, for nothing. Customer service needs to step it up. 😕
EverydayDriver995 - Don’t expect transparency
Uber will give you the money you earn most of the time, but the app is so glitchy that they have “temporary outages” where your earnings will not appear for up to three days and after that it is up to you to reach out to them and force them to look into it. I had to reach out 5 times before someone actually attempted to assist me and then they only gave me a fraction of what I was owed, claiming I had already received it. This was untrue and I could see that they were basing this off the wrong information in my pay statement. That didn’t matter to them though so I spent an additional hour trying to get help to receive 5/20 dollars owed. So with the time seeking help and the trip I did that’s 5 dollars for 2 hours. The online help tab is useless and they will cut you off before you are able to discuss the whole problem with them. If you receive an incorrect address and they ask if you want to deliver it to the new one for additional fare do not do it. Just keep the food and take the fare you will receive from arriving at the original location. This app is a good way to make money fast as I have had to rely on it for income for some time now while in between jobs but I would not call it reliable. Make sure to count the money you should receive as you go and don’t rely on the app to properly keep track.
GoodGuysFTW - 4.98 driver here, the app is broken since last update!
Hi, hopefully someone from Uber (whom has any kind of authority) reads this. Not only are pick up locations wrong - I had to start calling every passenger during pick up, to confirm there location - but they also added a terrible function where if you decline 2-3 requests in a row it will log you out of the whole app, not just put you unavailable, so you have to put in your screen name and password and get it going again and turn on rides.
Obviously during that log out multiple bad things could have happened like you lost your surge, you missed a turn, your focusing on and being required to do touch the app and try to type in names and passwords while driving - a safety hazard as well as chance of a ticket . Guys, there are reasons we don’t take every request that comes in, there are rating reasons first off. You have your multiple reasons too, like not showing destinations of the rides until they are picked up etc. please revert this log out function. I’m 4.98, have a new 2019 car, a completely clean driving record for over 20 years, and never have a problem. If I dont want to accept a ride from a bad apple or one that is behind me while I’m on the freeway with no exits in sight, or ones that are 16 mins away or even more, while I’m stuck in downtown after a mlb game, then I should be able to do that without punishment. Please revert to the app pre-most recent update.
Dhebbxdjxb - needs work
GPS leaves you hanging and spins the map around in perpetual motion once you are either on the block of your destination or once you get out od the car, usually insisting that you DROP OFF a block away from the actual house. App constantly adjusts your volume so that when an order is completed, you forget that you have the volume way up to compensate for their muting it, then you get an alert for the next order and it blasts your speakers and your eardrums. App sometimes relentlessly repeats the “proceed to your pickup” audio about 1000 times, even while you are parking at the restaurant. GPS is also outdated so it wants you to turn down one way streets and streets that no longer exist. I ended up in someone’s back yard one night. App wants you to take a picture, then throws up a menu of default “I’m at the door” type messages, causing you to have to go back and take the pic again, and a lot of the time the app freezes up when you try to upload the pic, and usually the only way around this is to drive away until the signal returns, the pic is usually gone by then, and the app complains that you are too far away. Nobody leaves a porch light on for you at night, but that isn’t the apps’s fault. Otherwise pretty good.
PISTOLPETE2333 - Rented a brand new Tesla Model 3 long range
I just rented a brand new Tesla Model 3 long range so I could do Uber Comfort instead of UberX. Before even charging up the battery it cost me $507 with an $11 per day insurance plan for a week!! That’s a Tesla payment! Uber and rental companies are exploiting Uber Drivers to pay for their Tesla Fleets and manipulating them into thinking they can drive Uber Comfort. You CANNOT select Uber Comfort on your app. I called Uber two times and they said for the inconvenience they would give me the Lux option and that Uber Comfort is included in the UberX tab. The last 2 days of driving the rental, only the Uber Green tab popped up - no Comfort or Lux option. I ended up driving UberX the whole week because that was the only option they gave me, and I rarely got a tip because all my passengers thought I was well off for driving a Tesla even when I told them I rented it. I made around $150 profit after paying the EV cost for a week of renting the Tesla. I would’ve walked away completely before signing up for the week but I wanted to compare the Tesla to my Prius on cost savings. The only way I benefited was saving cost on fuel. I barely got any opportunities as well unless they were for $1.50 - $3 and one time for $8.50 which was the only reason I was able to break above even. Do not rent the Tesla unless you plan on buying one or really want to check it out. I make more money and tips driving my Prius.
An actual customer93 - LOOK FOR A DIFFERENT SIDE HUSTLE
Uber's customer support is by far the worst support I have ever dealt with in the history of my dealings with any company. The support representatives have trouble speaking english, I have difficulties understanding them due to the language barrier and the volume of the background noise. Furthermore, the wait time is horrendous, and I have had to call multiple times for the same issue with no resolution. The support staff changed my location, my account to "eats only" then had to undo those actions, I had to re-upload documents, and have spent over 2 hours trying to deal with support and speaking to someone I can understand and is competent. I am actively looking for other avenues to make side income and should one arise I will swiftly move platforms. Let it be known, I will make this experience known to all potential users and strongly recommend against working as an independent contractor for uber based singularly on the sad representation of their "service support". It is clear this platform does not value their "staff" and are utilizing their lack of strong competition to mistreat those who provide their services.
I would also like to state that I am in no way racist and have no trouble outsourcing resources to make items more affordable. I merely have issues trying to understand the representatives due to accents and background noise and receiving adequate, timely, and comprehensive support.
ProjectLuna3 - Driver
I’ve been driving for Uber since April and I am noticing so many problems with the app I can’t even get a hold of customer service to get help with the app I have been stuck not being able to work for the last three days because they’ve yet to figure out the app issues as to why I can’t login after they said that my account is still active and I should be able to deliver. I’ve called support now 10 times in yet to get my issue resolved and I’m still out of work thanks to this app having this many issues. I have deleted and re-download this app and I still can’t even get on after calling support they said I should be able to get on but the app is so bad I can’t even use it. I’ve literally been forced to apply to other delivery jobs because of the app not functioning like a proper app. I have tried to contact Uber headquarters yet my problem is yet get resolved and I’m still missing payment from one of my customers and they yet to resolve the issue as well. I haven’t been able to drive since 16 August and we are now on August 19 and Uber support has not figured out how to get me back on the road. I really do enjoy driving however this app is making it entirely difficult for me to complete my job efficiently without problems. Please fix the issue.
JewellSamantha - I Love UberEats but Definitely Needs Improvements..
I wish I could give Uber full stars because I’ve been earning extra money as a mother of 3 boys through Uber Eats since March; I gotta say I absolutely love making extra money on my own time but with that being said, I also hate waiting my time.
Uber definitely needs to improvement how Uber Drivers get to accept and view orders. In my opinion Uber Drivers should be able to see or view a list of ALL orders in their area (depending on what town you are in) OR AT THE LEAST when you accept a single order to a restaurant; you should be able to view or see all of the available orders you can accept as doubles! Instacart has a layout where you can view all the instacart orders in your area WHICH I ABSOLUTELY LOVE because you know you won’t be wasting your time.. As a Uber Eats Driver it’s very annoying to be “roaming” town to town - restaurant to restaurant trying to find a order that is worth my time.
there are other improvements I would love to mention such as reviews, OPINION PERSONAL INFORMATION BEING LEAKED, navigation, time efficiency, rude customers, glitches etc but I’m really HOPING Uber can just research a little bit more on other delivery services apps in competition and do some BIG improvements. I have stayed loyal with Uber for a reason and I’m hoping that reason doesn’t get buried. -Uber Driver with Hope!
Nola2251979 - Hope for a minor change
Thanks Uber for giving me a way to earn extra income. As of now, I have had only good experience working but one incident.. A customer reported that I was driving while intoxicated and was swerving, which I can only laugh at the report.. My body rejects alcohol and even smelling it causes me to lose my breath so in no way can I consumerist.. I probably would not have made a big deal about it but, there was a concert and I was unable to drive... Uber should force each driver to submit to a alcohol and drug test any time a report of this topics is made so drivers can quickly return to work.. if driver is has a negative result, the rider who report the issues should pay for the test and any lost wages that has occurred due to the false claim... Uber has already given me 2 drug test which I passed so I was willing to submit to a third.. Uber should also have bonus like Lyft does so we can be encouraged to drive... One last issue, for whatever reason, a friend I invited to drive always gets promotion bonus and I Never do.... being here for 2.5 years you can only imagine the bitterness I feel towards this issue.... can someone please let me know the EXACT reason why I’m not able to get the same promotion bonus...
Hono Danny - Uber Review
Im enjoying driving Uber meet any ethnic nationality and driving with the spirit of Aloha. here in hawaii very high cost of living
i got 3 wonderfull kids that keep me going. when my fren Paul introduce to me if I wanna do Uber sure why not i started my application last 3 months ago and did not meet the requirements for my 02 honda odyssey. so i ask my family if i can borrow money so i can start Uber i waited 3 months finally somebody got good hearts to land me money i find this car on social media its 08 honda fit so this month i continue my application and thank god went thru so i started driving i did finish my 30 trips in 3 days so i contacted Uber if do i get the promotion bunos ive been notified that ive alredy pass 90 days my heart sank i didnt wanna talk and quit should be considerate and understanding that i did 30 trips in 3 days cuz my application doesnt went thru when i started my application how can i starts picking up passenger if i didnt have the ride and its denied should be better if im approve and then starts counting 90 days. im expecting my bonus to pay my brother i should be more enjoying and happier driving with Uber if i got my bonus luckily my fren Paul convince me keep going and i try my best to go back on the road..
Mahalo Nui Loa!!
Illie42 - Inconsistent experience working for Uber
I feel like the app is overlooking me for some reason - I constantly get delivery offers that are 15 to 25 miles one way and near no other restaurants, so this translates into 30 to 50 mile deliveries that will take me over an hour to complete for $5 to $10 in pay… If I don’t accept the offers then the app doesn’t send me delivery opportunities for extended periods of time (even though it is busy in my area with delivery perks of $1 to $2). The app is super glitchy and Uber support just keeps repeatedly sending me troubleshooting steps that don’t work - tips don’t show up in my inbox so I can send a thank you to customers, my cash outs are missing info and only say “your cash out of _ was successful”, busy areas on the map don’t fully load so I have to refresh the app constantly. I have days where I make less than $10 an hour before expenses, even though the app has $1 to $2 delivery perks. Seems like the longer I work for Uber the worse the pay gets and the worse the app works. I have a 99% customer rating, so not sure why the app doesn’t keep me busy during peak times. I worked 6 hours yesterday and made less than $70 before expenses, it cost me $25 in gas for the day, so that means I made approx $40 for 6 hours worth of work.
Justiceforuberdrivers - Uber= Racism, Discrimination and Xenophobia!
Uber is a racist and xenophobic rideshare service! I drove for them for more than two years, more than a thousand five stars rating. Even during the middle of covid I was driving for them , bringing food to the top of mountain, where sometimes I lost gps connection, bad phone services, a place where many Uber drivers don’t wanna go because of that. One day out of nothing Uber suspended my account, the reason? they can’t tell anything precise. The last thing they told me was your account was “suspended for safety reasons” what safety ? They can never tell anytime I have a chance to ask them. Plus I have videos records of all my trips, I suggested them to send them the picture of any trip they are referring to so they can make an informed decision, something they totally ignored. I assumed the only safety problem is that I am a black man driving in a predominantly white area, so my skin color is a safety problem. If no why no accepting the video records of my trips ? On their app they asked me to contact the customer service, at the same time they disabled the way I can call them and keep ignoring my messages. I have my documented proofs with me. They did similar treatments to other people who happen to be blacks and/or coming from different countries. A terrible racist group of people. People knew already that you are sexist, now I put in light your racist and xenophobic side.
So Called Uber Partner - Drivers manipulating the Uber Queue at the airport and Uber does nothing about it
There are plenty of drivers manipulating the Uber Queue at IAH and Uber doesn’t do anything about it. I bought a $90k vehicle to be able to accept Uber Black SUV trips and all I can do is 1 to 2 trips from the airport in a 14 hour period. There are plenty of drivers manipulating the queue by somehow getting diamond status, some get it right of the back when they open an account which we believe is someone inside of Uber doing this, and requesting fake trips to the airport, canceling them when they’re on airport property and getting priority queue when they enter the waiting lot. This is causing the rest of us drivers, that are doing everything legally, to have to wait 5 to 10 hours for one request while we watch these other drivers go in and out of the queue constantly all day long. Myself along with plenty of other drivers have brought this to Ubers attention but nothing has been done. We’ve even given Uber reps the information of a lot of these drivers and instead we have received fraud alerts on our accounts. So I guess we all have 2 options. We either keep quiet and accept what’s going on so we don’t get punished or jump on the bandwagon and figure out exactly how the others are manipulating their accounts and cheat also. Great job UBER.
The way I see it Uber doesn’t care what the others are doing because they’re making Uber money regardless.
Swaggmane310 - Customer service is horrible
Honestly it’s a great way to make a little extra cash until you have a problem and have to call customer support. They literally had me on the line for over two hours just to tell me they could not help me. I had to wait about an hr for a supervisor for her to tell me the same thing. They are rude more than 80% will not be able to understand you and repeat the same thing meanwhile not answering your question. They get away with a lot of things because the only thing they can give out is a reference number. I asked a supervisor what Next steps I would have to take to get in contact with her boss. She said she was the highest there clearly lying. They are unprofessional and you can just tell they are reading off of a screen. Do yourself a favor and purchase a voice recorder app. Record all the conversations you have with them. They are very sneaky and Will lie to you to get one by you whenever they can. They’ve honestly push me to the point where I don’t even want to work for Uber because of them. Uber says they care but they changed nothing about their customer service. Anytime there’s an issue with the app Moneywise it’s always with your money, magically they never have issues with their part of the money. They try to act like they care but fail miserably every time. It’s sad that a multibillion dollar company would treat their business partner like trash but unfortunately that’s all Uber does
Yv2021 - Just a complete mess!!
I ran into a ton of issues that need to be resolved. I attempted to rent a EV that I reserved online. I had my reservation locked in and confirmed. However, the reservation meant absolutely nothing. As I got there at 11:00 a.m., and didn’t leave until 6:00 p.m. This Hertz location is so dysfunctional, unorganized, and slow paced. It’s mind numbing. They signed me up for a Kia Nero EV, at the last minute. However, they didn’t even follow through on that, and instead gave me a beat up, gas guzzling Chevy Malibu. Not only that, but the tank was only half full when I got it. Not to mention they charged me the same price for the Malibu as they did for the EV… for some reason…. I went to put gas into my car that following week, and when I went to drive off, my brakes suddenly failed. I could no longer drive the car safely. So I called Roadside Assistance to have them tow me. They said that they would tow the vehicle to “the nearest Hertz location”, which I didn’t realize at the time was NOT the location that I rented from. So they tow it to a different Hertz, and the lady says that she could substitute my vehicle, but that she couldn’t close my rental out, because they didn’t deal with Uber. She said that I would need to go to the other Location, that does Uber. But when I got to that location, they told me that they couldn’t close out the rental, since they didn’t the original vehicle.
Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!
Cupidonal - Trips kilometres are paid unfair
Dear Uber driver app developers, I am writing this review to your app, and I am straight forward with what I am saying here. The trips we do are not paid properly. You guys manipulate the UberEats drivers partners kilometres. This is a big concern. I am loosing so much time to follow up each trip due to this issue. I am having evidence and I suggest that all the UberEats partners to have a look of their pay at the end of the trip and compare with the initial starting point, and you are going to see that you get paid for less kilometres. I know that you guys use google maps services and when the information is transferred in your UberEats app servers at the end of the trip, you can set a percentage between 5-20% deductions from that trip. Those money belong to the drivers are not yours. You get 25% for offering your service but your service is not accurate. You gotta fix this issue.
Bran2501 - Uber Driver App Broken and Pay
Being an Uber eats delivery partner has been a great experience in terms of work but the Uber driver app is very much broken. It make things hard to deliver a great experience to the customer. A few examples; when I send a message to customer I can get about 4 words in until the message box disappears (even when parked) you need to stay almost stone still to send a sentence. (I get this is a safety feature to avoid typing while driving) but maybe adjust movement until the message box disappears? Along side those issues. When a customer sends you a message, The message will pop up vigorously 6-8 times and the way to stop it is to click on it. Makes things hard when you delivery food and are required to take a photo and in my experience blocking the map and have made me make a wrong turn. I’ve also experienced massive delay on viewing earnings after a trip and seeing past trips.
Pay is very much hit and miss. Personally it has affected me massively as I’m only available to do delivery’s at night. And relied on longer trips to pay for my waiting for a job time, fuel, and general running costs.
I’m giving a 3 star as everything else is great. Just the app and pay needs to be adjusted.
Lalcheta - Not Driver friendly and worker friendly, Stop using uber and avoid uber all people
In Australia, there is no law from federal government to control uber. I strongly recommend all users after my years of experience and other users and drivers feedback that stop and avoid using uber uber eats and uber taxis. Uber has closed my account permenently forever with reason that another mobile device login and someone else login my account. I went to court, federal government and they said I am correct and I didnot do anything wrong and Uber has done unfair to me aussie citizens, but asbfeo, federal government and court cannot do anything against Uber. There is no commonwealth law which can take actions against Uber's wrongdoing and unfair outcomes to passengers, ubereats customers and uber drivers...I strongly recommend everyone that just for safety and our commonweath law, avoid and stop using uber and there are alternative options available. use black and white or yellow cab where customer is safe under video cameras, photos taken automatically every few seconds, and it is under our commonwealth laws in all ways, but Uber is not under commonwealth law and safety in many ways. do not risk, Uber Company in upcoming years after five years and ten years, will definitely lose business, complete faith from people and society of Australia due to bullying and unfair behaviour.
Danish Iftikhar - Uber Eats to Uber X
The whole experience working with Uber is good but the support team can’t really solve your problems. I recently upgraded my account after almost 1.5 years from ubereats to Uber X and so far they have blocked my Uber eats account as well without any prior notification that it’s going to be blocked. I don’t think this was necessary as it’s the same app which is used for both services and blocking my Uber eats account made no sense at all. Being a rider partner it can be very devastating financially when you can’t work and earn the weekly wage to pay your weekly expenditures. That’s the way working with Uber because the base fare is below average and as an add on Uber always deducts a fee for every delivery which you never really understand what for especially when you’re not providing any good support. They have a whole bunch of terms and conditions, documentations and verification processes but in a country like Australia that’s not a problem and can be done within days. Despite repeated calls to the support team, as that’s the only way to reach for help, none has yet helped to solve the problem and it’s been over a week now. Don’t know what the new head of Uber Australia is doing here apart from the latest weekly podcasts. This isn’t really expected and has been disappointing. Please fix the communication gap between the driver partner and the support team.
Murray evans - Offline for 2weeks by mistake
I have now been offline for 2weeks by mistake from Uber due to a technicality on contact tracing which my account has been placed on on hold have had no financial assistance or verbal contact from Uber and to add to this I have contacted contact tracing about my case which they have no record of having any contacts with COVID infected riders so Uber makes it impossible to contact them by phone only by email which they say to contact my local health dept but they by law can’t contact Uber because they have no information about my case so I have not earn any money for 2weeks now… this has impacted my well being on paying bills and now is impacting my children by not being able to put food on the table or pay car loan repayments etc now I am at a crossroads look for another job because Uber isn’t helping whatsoever which has been regular thing since day 1 I am forced to now look for other work because Uber isn’t coming to help there drivers after 2 1/2 years of full time working for them could be the worst employer I have ever encountered the communication is non existent as far as support and I hope any one who thinks of signing up rethinks working for them will solve anything at all as far as earnings thanks for no help Uber WORST EXPERIENCE EVER👎🤬
Fourikc - The current app is the worst ever.
This current version app is the worst ever. It's too slow action, When I've already past a tuning point the app still telling me to continue go ahead. Many times I have to reverse back to turn into the street I just past( obviously can't do it in the main road or during the day in busy traffic), I then end up have to go around to come back to the street I've missed. The rider recently gave me 4 reports in relation to the Navigation which mostly happened in this situation. It's not only the inconvenience, it's dangerous!!! I hope Uber can work hard to find the solution or I will start to use Google map- that would be inconvenient as well because it doesn't showing the rider's name and other information such as address, the rider's rating and contact. I'm not happy at all about this new version app.
The font size of the address of picking up and destination is too small that I was unable to see easily When I’m driving, it’s also dangerous to make efforts to see the address clearly.
Uberpooberduber - Poor App
The maps is terrible and not updated, the directions given by the navigator are also vague compared to google maps. There is also no system to hold the restaurants accountable for taking their time to make meals which is appalling.
PabEggy - Uber driver in Argentina
I really enjoy driving and using the app and find that it is easy to use. I love how you receive a client minutes before finishing one, it allows fluidity and constant work. I also love how I can place my home destination to receive trips in that dirección when I need to. I have 4 criticisms to the app. 1. The maps in Argentina need an urgent update. Some roads have changed direction especially in the Buenos Aires province, the government has built tunnels which the app does no recognise and it also directs you to make left turns from avenues which do no permit you to. I also think the the maps should indicate where the dangerous areas of the city and province are so that the driver can decide whether or not to risk themselves and take the trip or not. 2. On occasion the “complete the trip” button disappears and I need to exit the app and reopen it to do a manual reset. 3. I use an internet radio app to listen to music or news during the trips, depending on what the client likes, however the radio app disconnects every time I receive and accept a trip. Overall a great app, I would give it 5 with these fixes.
Fukingkiddingme - Giving a platform for work is one star
I’m giving 1 star for this app, it has lot of issues. Navigation suggestions are not the best. Flexy pay was easy in older version but new upgrade has no options. Viewing weekly income and daily income were easy on older version. Jobs information are not clear enough , street info and suburb info might help the drivers to decide the job acceptance . Giving jobs to the driver who are wrong directions are common error of this app. Missing the tolls used or giving tolls that are not used is another issue. Dropping pick up point and drop off point errors , drop off is not big issue but pick up point error makes work difficult and time wasting. Rates on traffic jam or waiting for someone is ridiculously low. New upgrade looks like more data and battery consuming not sure yet but its continuous sign of finding jobs and you are online sign irritates me . I know I’m online blinking all the time irritates me. And many more . There’s only one good thing , waiting que info separately in Sydney domestic and international terminal helps to decide . Some of the streets are closed for many years in Sydney but app suggests to go through that .
EK380 - Notifications
For the last 6 months there is an issue where there is no sound on presentations of jobs even on the Uber page they recognise that there may be an issue when you plug the phone into a car USB trust me I have tried to plug the phone in I have left the phone unplugged I have turned up the volume the Bluetooth is not on I have deleted the Uber app and re-started the Uber app I have even gone to the extent of resetting my phone and reinstalling all of the apps again I have done this three times and done a hard reset of my phone before I have done this I have deleted the Uber app in case the backup of my phone is carrying any bugs or issues across to the backup yesterday I deleted the Uber app I deleted and reset my phone I reinstalled all of the phone again then I re-installed the Uber app and today I have noticed when you have the app on automatic except with the phone plugged in or not plugged in to a car USB there is no sound when you have the app on manual except where you have to touch the phone to accept the job with the phone plugged in or not plugged in the the sound works please assist with feedback from the engineering team
RenLouco - Suspiciously not getting enough trips
I’ve been doing only Uber Eats since Mar/19 and the majority, not to say all, the trips are done during the weekends. However, I’ve noticed that since the beginning I haven’t got enough trips after 8pm (sometimes even after 7:40pm), even though I was (and I’m) always available during that period.
Lately, I have been having problems receiving trips, meaning, not receiving them at all. I’ve checked with other mates driving in the same area and they’re all getting 6-12 trips from 6pm-9pm at least.
I’ve reinstalled the app, restarted the iPhone multiple times. But nothing seem to be working fine. One of my friends has just signed up to Uber Eats and he’s getting way more trips that I am.
I’m not sure if it’s a problem with me personally, which I think it’s quite impossible, or with the algorithm used by Uber.
I’m only giving 3 stars because I enjoy the usability of the app. At least, when I do get trips it is really easy to navigate through the app as it has a good UX.
Nickinnnng - Change ‘online’ time back to ‘driving’ time pleasssseeee
This app was wonderful for the past two years I have been doing UberEats until recently when they updated the app, it has become useless and not worth it anymore.
I am a full-time student studying and working UberEats to help fund my uni expenses. I used to do Uber in the early mornings before my class or after uni in the afternoon. Somedays when I rest throughout the day, I open Uber during the night and get few orders.
Recently after the new update, they have changed the 12hr ‘driving’ time limit to 12hrs ‘online’ time limit. In the past few weeks after the update I am only getting 1-3 order during these 12hrs online time, they the app goes offline for 8hrs. By the morning time when it goes back online i am already at uni. Instead of counting the ‘driving’ time used to make these 1-3 orders like before and keeping me online to receive new orders it counts the time the app was ‘online ‘ regardless if i was resting or if I was at home. This is soo inconvenient and useless. Now I can’t make money on it as before and therefore I am forced to quit Uber and find another job.
Fritzy15 - No sound
My app has no sound at all. No sound when receiving a delivery request and even when i start driving theres no sound on the navigation but when i connect to car Bluetooth or headset it will ring. Tried restarting and resetting and uninstalling but its still like that. Check my phone settings and its all fine with other apps only this uber driver app. Please help thanks
Until now no one had contacted me or tried to fix my issue from the developer side. Still no sound when receiving a request. Please help look into this problem its been like a month and its still the same. I’ve updated the app as well and install/reinstall but nothing happened. Someone please help me out..
KK Race - Not happy
I had another bad experience now. This 8 hour break system wasted my day. I am on the Uber app going to check the 8 hours break time. Instead of hit the side menu my hand slipped and hit go. I called Uber support team they said I have to wait next 8 hours to go back online as they can’t help. She also mentioned thus is common mistakes nowadays driver doing. I question if it’s common mistake why they not fixing as I am loose my day income because of this Go sign front of the screen. I am really disappointed with the service I am having with Uber now. They said they have more support Center and green light hub but no one can help anyone anyway.
I also agree with the other people complaining about map I noticed map taking through very tiny street where driver may cause damage on his car. Road sign not update. One occasion I got fine for no right turn. It was very sunny day I pick up customer and as soon I start driving out from his building the road is changed to one way only. But I couldn’t see the sign as I had things down to protect the sun shine I just followed the map directions. Not happy at all.
Viccyy - Great
Find Uber delivery app to have a great UI and quests.
- keep quests achievable (anything over 55 to 120 in 4 days is not reasonable)
- Woolies and alcohol delivery prices need to go up (QLD) way too under priced.
- add option to cancel : unable to find adequate parking and also option to cancel because another driver took the order.
- when going active online and you’re driving to a particular suburb or cluster area to be able to set deliveries for that area as you're driving along the way because after 3 consecutive no’s the app pauses and you lose your GPS directions in the app. So suggesting that you’re able to mark the area you want to pick up in. would be great to set location in app for GPS to pick up just in that area.
- when you get a double order, show a summary of both drop off locations.
- really annoying when you’re driving and a message pops up and distracts you when driving and messes up your turn off because it won’t leave or give you the option to cancel out of it while driving. If this setting can just be removed and perhaps just a ping notification advising a message is available.
- also same for new requests…if there’s a way for a request to pop up without interrupting the GPS maps while driving that would be great.
Jazibali97 - Navigations for bicyclists
It was a time when there were two options in Uber app settings whether to use uber navigations or google maps while delivering or picking the order, but now there is no more option left for bicyclists . If you are on a push bike account and in order to navigate, anyhow you have to go on google maps through uber app and If you don’t want to open google maps and prefer to stay on Uber App then you might have difficulty to understand the map as Now Uber maps doesn’t give you proper directions as it still gives to a Car or motorcycle account holders.
Uber maps doesn’t give you proper way like from where to go , which street to choose or from which point take a turn. It just shows your position and your pickup and drop off points in maps .
you should give options to select which maps a delivery partner wants to use. Not everyone is familiar with google maps
Fayatee - My One and a Half Year Experience
As many of you know the new app has additional "steps" or "clicks" to see information that was previously accessed or viewed at a glance. At the same time removing valuable features that were an institution of the older app.
For the sake of a user friendly interface and safe experience I much preferred the how you could easily scroll from the main screen a tiny bit to see both your daily earnings and the time you have been driving for. This has now been hidden away through clunky navigation.
Another featured that has been butchered is the ability to see both your cancellation and acceptance rate. Nowhere to be seen. How are we supposed to track how we are doing?
Last but not least another issue I've always had (even on the previous app since DAY 1) is the reduction of audio when a request comes through. Music is always playing in my car and it is a huge safety issue when I have to force quit the uber driver app and restart it just to fix the audio level after it gets affected by a request notification. I do this about x5 times a day. Sometimes more since the latest rendition of the app.
Honestly, I think a large percentage of your driver's would prefer the old app reinstated. When you hinder the user experience at the cost of frustrating your driver's and putting their safety at risk, due to a poorly designed update you really have to listen to your employees on this one.
Can't wait to see that copy paste response ;)
Harish003 - Worst customer service
I do uber eats and I want to move to uberX. So I uploaded every document they requested. They told it activates in3-4 days. And I was waiting for more than 1 week. There was no response from them till I contact them and when I contact them they say they need to done this and that and they tell I advice your complaint to our team and it takes 2-3 days. And after 3 days no response. Then if I contact them again then they tell the same thing for again and again but they don’t activate account. Worst customer service . I have applied for DiDi and ola they activated with in 2-3 days even they don’t have any of my documents. This uber have has all my documents since 2 years because I was doing uber eats but they are not activating account . I don’t even want to give even 1 star. I want to give 0 but there is no option. Worst uber customer service and they don’t even have telephone contact service. They are available only via email and they reply very late for email. Worst service 😡
BeHappy_Somo - Navigation problem and payment
If there is less than 1 star I will rate it
The navigation is too noisy it shows too many times wrong way, closed way or no road at all.
And when send the support the delay 15 - 20 minutes they send back $1.5 no more that. The support send annoying message and say: you have an option to choose another application.
Another thing when you have 2 orders you can’t know the rate of each order as you are the work for nothing.
Just because you have an order to that area just take another one with extra $1.
Replay for developer response
You asked me to try force close. I every time do that. is not work and I change my device to make the Uber app work but there is no hope to be that.
For more information you put a link in your respond it shows that you try to solve the problem but the link is not work and it shows this message: “We’ve moved a lot of stuff over the years, and it must’ve been lost in the mix....”
So please don’t make your self as an interest to my review and send an old link.
However you asked me to reach the support team to resolve, do you think I didn’t make it?! :/
I already tried to reach the support team too many times, and every time I send a request they block my account. And I can’t get any orders requests for a 2 days or until they respond to my request with no solve the problem. :’(
So please don’t ask me to contact the support team because my account now received orders requests. :’)
.. heyy - Terrible terrible experience with customer support
Uber customer is very unprofessional team when it’s comes resolving driver issues my Account was accidentally deactivated by kids taken someone photo on my Uber app during the COVID-19 time dealing with Uber support is a nightmare 🤬🤬 they didn’t reply anything for 3 weeks and didn’t even investigate and telling me fraudulent activity happened read community guidelines ok I’m sure I explain everything in messages exactly what happened but they only replied automated message really disappointed ☹️ never thought dealing with accidental mistake would a nightmare. Still can’t read messages and resolve issues if you resolve issues what is purpose for customer support team. Let me tell this is 1st time ever in 4 year I have to with customer support and it’s a big big headache. It’s was accidental mistake on the selfie photo by my kids. I have all the details of the person kids took photo including number email address and by the person still they can’t do anything to help fix it up what can we expect from them,
DatAquafina - Broken app and fare
I’ve experienced an auto termination of trips several times and it jumps out to my phone’s main page. When I pull over my car and tried to click it back on the trip disappeared and then later on I received “incomplete order notification”.
Besides that , the fare doesn’t really make sense. I don’t know how Uber calculate fare anymore. 2KM trip regularly paid around $6-$7 without supplement but when I have a 5.5KM-6KM trip it pays me $7??
Also the safety feature on text. It is way too sensitive , I could barely finish my sentence even when I’m standing still. Try to let customer know where exactly the food is or ask for detail it quits everytime and I have to re-type. Also the “can’t contact customer” feature is also pretty much useless. I tried to call customer but it always says the number is disconnected.
The map too , I’ve 3 experiences with wrong location and the accuracy makes me have to argue and put in complain to get the correct fare I deserve.
Nmmjjhji - Zero stars for uber eats
I’ve been doing uber eats for 2 years in Sydney this is completely my personal opinion it might be different for yous 1. Uber eats has a massive market and hype in the customer this is why there are more orders but 2. One of the worst platform for a driver the pay is around 5- 6 Aud depending on the circumstances it doesn’t matter if it is too far 3. Cheating, fraud by notifying riders there is quest but this is the biggest scam uber makes 3. (A) there is no real quest he doesn’t want you to delivery for other platforms, you have to be hooked to uber eats Uber reduces the money you actually have to get and includes in the quest 3. (B) 60 deliveries for 140 $ this is one of its kind, but when start doing it your base pay and service charges will automatically reduced I don’t know why. The normal pay rate is 2$ per kilometre and service charge but you will miss something for every delivery. My suggestion is better switch to higher pay rate delivery platforms because the fuel prices are skyrocketing every day
Zaidoze02 - More travel for less money.
I have been working now for Uber for almost 7 years and I can tell you that this app is the best it’s easy to use very user friendly and a lot of good features you can benefit from, however, with all that being said there is only one major problem which I have been complaining to Uber about for almost 2 years now, The app will send you a job that can be up to 30 km away and the job will only be for a distance of 1.5 km and so depending on your commission with Uber you can earn a maximum of five dollars for the 35 km travelled, that’s horribly wrong and it’s a waste of time for the drivers and waste of money. When I spoke to Uber about this they said that they have engineers looking at the problem and trying to fix it.
And that was about six months ago!
Tango2310 - Help drivers in the dark
Would be really cool if as you come up on a address the house numbers started appearing on both sides of the road. That way you could work out what order the numbers go in as you drive up the street. Particularly handing at night in the rain when both houses before my customers house had their lights on & my customer didn’t.
Would also love to be able to accept orders via my Apple Watch in case I’ve left phone in car or on my motorbike.
Finally it would be very cool to know in real time areas of high demand (nothing more annoying to driving where you think your next order might come from to get an order where you have just been) or even if a restaurant has high number of orders backed up. Very frustrating to get to a restaurant as quick as you can to find out there is a 30 minute wait.
Potato slouch - Great opportunity
Being a Uber Driver has opened opportunities for us that we did not think were available to us.
It requires little effort to do something that you actually enjoy doing, and get paid for it. Yes you do need to make the little extra efforts that you probably would not do so often, like the daily car wash and clean-up instead of weekly. It takes very little time when it is done daily, as it isn’t really dirty, just make sure there is nothing tucked under the seats ect. Vacuum the mats and seats for that bit of gravel left behind by shoes and bags. Be extra politely your guests (yes they are guests, paying but still guests) Supply a bottle of water on that hot day or evening, and maybe a breath mint? Just make it fun, but don’t be “over the top”. You have the right to refuse that rude drunk client without penalty, Splend and Uber are both there for your protection
Uber DOES'NT care for Drivers - WORST DRIVER SUPPORT EVER
Don’t bother asking for help cause all you’ll get is a generic copy paste response after hours of waiting. They don’t read the question, just the topic title and then just a simple copy paste from their policy book. And if you reply back to explain further they WILL NOT answer. ☝️☝️Hahaha the above is a 3year old complaint which is still happening to this day 2022. This is the new scam Uber is running Misleading quests and promotions to win you back which they do not honor after weeks of completing the required quest. Oh and they improved their generic response a bit but the outcome is still the same (not resolved as with all other driver’s issues ) all issues drivers and delivery partners are saying are very true and extremely hazardous when faced whilst driving on the road trying to make an honest earning. I would not and will not recommend this horrible experience to anyone. This time not waiting for a generic response lol but you readers might get a laugh out of it ; )
Paulatpokolbin - Misleading and often failing
The app continues to show surge pricing that disappears when an actual job comes up. I also do not get any benefit for being the only car in an area - I will stop doing that from now on so there will be st tonnes zero cars available. My specific area is very different from the city area it is lumped into and Uber is under pricing itself and me by charging around -2.5 of what the local cab company charges. Customers would be willing to pay quite a bit more for more coverage - which would lead to more drivers in the area and with that more customers.
The Pokolbin area of NSW id a perfect place for Uber but its customers and drivers are terrible let down by the pricing settings of the app - it is a very different place from Newcastle and should be should be treated just way - otherwise Uber will fail there.
Hellboy4825 - What a screw around
I have been trying to get started with Uber for 2 weeks problems started with submitting documents mainly my ABN.
I’d submit it and the app and site would say good job and give me the tick.
Then I’d reload the app and it would come up saying “submit your ABN” and when I’d call support I got a rude lade that told outright I didn’t submit my ABN.
We would be looking at the same screen and I told her I have submitted it 5 times now and it’s saying I need to submit it still but when I press the button I’d arrive to my already filled out ABN page.
When I said this to her she just rudely said no sir you never did it like I was insane or something.
Now I have got an email saying I am ready to go so all the documents have finally gone through and now I’m ready to start doing Uber eats, but now the app won’t even open I’ve tried everything with it deleted it, restarted my phone, everything they said to do so I am wondering if it’s raven worth doing it anymore.
Bisha sha - Earnings again
They replies to my review and that was the same automatic response given to all the other people. Your support is the worst may it be call or chat they do not read or listen wt the person is say they just keep on speaking the robotic response again and again. Uber does not even pay according to minimum wage/hr still i never complaint and being a rider that on a two wheeler is tough for all of us and still there is nothing motivating in terms of earnings for them. Instead you don’t even give deliveries now from a month now i have no earned even that much that i can pay for my basic needs above that you guys just don’t care this is my only source of earnings and what i getting? You just keep on hiring like anything cz of which the old employees suffer and i see when I’m sitting from 3 hr for getting one delivery atleast bicycle riders are getting deliveries in heaps I don’t think that’s equality. Stop giving atomatic response if you really care abt the reputation and employees.
Improve not disappoint - What have you done?!
So I updated the app thinking that a few of the bugs have been sorted and I can now go back to using the app without having customer messages repeatedly read out to me until I click on it & the volume showing max but so quiet until I close then open it again and when I type a message to the customer it disappears & deletes it before I get to finish typing, just to name a few. Oh, the most annoying & disappointing one is showing that I have received a tip repeatedly for the one tip getting me excited think I’ve received many but it’s just one repeated.
But, no, now I cannot even hear the guided directions even though it shows the volume as up full, the message a customer sends while I drive I can’t hear being read out now either which is dangerous while I’m driving as it also disappears quickly now. Arg so many things. Also, to try & find in the help section where to tell you guys this is not easy to find at all.
UBERPAY00000 - Uber driver fare pay
I am giving 1 star because nowadays uber they don’t care about delivery drivers cause they have lot of delivery drivers in Sydney Australia if 4/5 drivers are upset they don’t care about that and the main things is -I think uber knows clearly that delivery drivers are using their own car/motorbike , own petrol, and wasting their time and uber pay is vey low and I wan to say uber support to look after this payment system cause uber driver are doing their job to earn some money not to lose money and uber taking lot of money from uber drivers you can make a profit from uber eats app and from restaurants also and you need delivery drivers money too this is really unfair I will request uber to be fare with delivery drivers and look after the pay things, delivery drivers and uber need to walk together instead of leaving back to delivery drivers
At last make a fare pay to delivery drivers without taking their money.....
LolDodi - Stupid Consecutive Trip banner
Every time I reject a consecutive trip because it’s too far away to pickup, it pops a banner right at the bottom which covers the screen to perform any action.
It appears there about 3 times and has to be wiped upwards to remove.
Sometimes during the process you end up accepting another trip that you don’t want to accept as well because it is another trip 15-25 minutes away.
As a result you have cancel it and the cancellation rate goes up.
This banner should appear on top of screen instead to avoid this and stop annoying the drivers.
Not to mention the recent changes in algorithms means drivers are getting a lot of trips too far away especially when the area they are in is already extremely busy.
No destination visible to drivers and jobs thrown at them while they already have rider onboard leads to cancellation because once the driver has finished the current job and when he looks at the waybill it is not worth travelling the distance for that job and has no choice but to cancel it.
Riders are frustrated due to cancellation which is Uber’s fault as the App doesn’t show the details before accepting the trip.
This can be fixed by Uber and drivers should not be blamed for it.
It will also improve customer experience and substantially reduce cancellation rate.
Melb2020#¥€£ - Aweful geo fencing with destination setting
I drive into the city from Melbourne’s South East suburb and put my destination on Collins S but on many occasions was sent to the Melbourne airport. It’s ridiculous when you can pin point a passenger within metres but when it comes to the driver, that pin point accuracy goes out the window. I’ve emailed and spoke with you support team on a few occasions and they advise that they are trying to help me make more money. If I wanted to go way further than the city, what’s the point of having a destination filter/setting? A few minutes either way , I understand but when it takes nearly half an hour to get back to where I want to go it not acceptable. And if I cancel the ride, you; Uber will punish me for cancelling a ride. And the other one is “I”lol pass you comment onto our development team” this would have been sorted way before but Uber blatantly disregard this for the driver. Lift you game Uber!!!! And fix it now!!!!
Pjpjpjsingh - Uber Eats driver
Firstly, i am working with uber from more than one year on full time but now it is such a worst time i am facing because you are doing partiality with car drivers . In starting we earned $250 per day easily then we drop down to $150 per day and now it is the worst time that make us impossible to earn even $100 in a day. You can check my account from last month ,how much i am earning in a day . First you prefer push biker then motorbikes and in last comes the turn of car drivers . When we call you usually you always told there are not much deliveries in the area but it is totally fake . I cross check from 3-4 bike riders in last week and they told me they are earning minimum $250 in a day and even push bikers are earning more than us and you can check our account. I am really disappointed and i cannot expect this type of partiality from uber.
Jjholden - Driving in Queensland may not be worth it + bad support team and app bugs
Be prepaid if signing up in qld this process can and will take up to a month with the required government restrictions for booked hire ! And will cost you close to $1000 dollars you are not told about until you start working your way through the department of transports booked hire process!
And Uber does not supplement this cost !
Here’s a list of what to do first
Driver authorisation $ 185 up to 2 months wait time - ( federal police check )
Certificate of inspection $100
Extra ctp for ride share $80 on top of regular ctp
Booked hire licence $ 245 per year
Insurance $175 -$ 600 per year
Total cost minimum $895 to $1300
Total time for all application to process 4 - 6 weeks
Uber has bug issues
I have just become a driver and found after all the cost and 6 weeks of waiting that I can not receive ride request due to bug in app that does not give me option to choose Uberx
3 days spent on phone with Uber support who can not fix problems but only have a level 2 call you back with in 24 hours x 3 Dyas now ? That’s 72 hours so far with no income made
How are you meant to pay bills and live ?
Not good enough Uber ! These are people’s lively hoods at stake
Where does all that commission money go if you can’t afford to support your partners better !
Er.vishav - Disappointed and frustrated
Everything was going well. In July, I changed my mobile phone and installed driver app on that. I signed in and tried to go online. The app asked for selfie and so did I took selfie. The next thing is my account was deactivated permanently. I tried so hard to contact support team but no luck. Trying to contact again and again for about a week with hope they resolve it. I was so tired that I stopped trying more. Now, week before this day I tried to sign in again. The support team suggest to sign up with different email. So, I did it and upload all documents. After doing everything when I pressed go online app said to contact support team. Two days back I receive an email that your account can’t be activated. Today, I decided I should write a review here to help other people to be aware to dark side of uber. I has been so frustrating experience driving with uber.
Rokric2003 - Uber Driver App never Worked
I downloaded Uber driver app last week after been confirmed that my account is now active. It’s been 1 week and my account is still not working. I have been calling Uber everyday at least twice and they have been taking my complaint to technical staff who is sending me same message on repeat to send a screen shot of the issue. Till date the issue is still there and the so called Uber technical support team has not been able to resolve the issue. I think Uber is equating money on their technical team as the messages I have received can be sent by customer service because all they say is to close the app and reinstall it. I am very disappointed from the level of service they provide their drivers who are the one actually making money for the company. Good luck to everyone who decides to deal with them.
Dmurgis - Minimum wage a dream
Get a job if you can do this as a last resort, society really will punch you in the gut when they are riding cheap and ask you for bottled water, which the pay 3 times the price in normal taxi but wouldn’t dare do the same. You earn $150 on average a day , less fuel, GST, car insurance, car maintenance no break pay , no public holiday rates as everyone in society gets and really what you are left in pocket is around $13-15 dollars an hour. All the strategy Uber tells you only works with 25% of Uber driver that do this 12 hours a day. On peak period everyone is out then you get hails to go to a pick up 12km out to deliver a customer on a journey for 7km which is only paid. You don’t get paid for the km you use fuel to get to the customer. So in action you actually in the losing side cause Uber take 30% of that and gives you nothing for the 12km you drove to get there which is running their service to begin with.
Amit lathwal - Maps issue
Older version of uber maps had a massive problem. Every time when a driver going to pick up or drop off the customer, uber maps takes driver to the back lane not on the main street. Every time I have to figure out my self wether its a lane or street. Then the customer complains about why i am waiting in the back lane or back street, and thats where the driver rating starts to drop.
I have been driving for 8 years now, and i am very good at driving, it feels so
Humiliating when customer tells you that you shouldn’t be working because you don’t know how or from where to pick up
Customer. Second problem is maps are not up to date, they take driver to not right street, no through roads, thru padestrian walking way and some times in one way street as well( which is highly dangerous)
Because most of the time driver is depending on maps. I don’t know where uber has bought the maps from, but they very old and not up to date.
There should be more tutorial videos for riders how to use uber aap, like how to add stops in one trip, how to update drop off add while on the trip, how to
Share fare and how to do a pin drop
Location pick up. 70% of the times customer don’t know how to any of that.
Please update maps uber it would solve half problems from rider and customer.
Zyxgillxyz - Lack of technical support
My story is similar to one above. I have new vehicle and for 8 days I have not been able to drive for Uber Eats. The phone support tell me there is nothing wrong with my documents however they don’t know what is wrong, they put me through to tech support.
Tech support then see I’m an Eats driver and terminate the call.
I’ve messaged numerous times through the Help section of the app and am not getting a response. I do not know if they are even getting my messages. I’m trailing though all their notes and google to find more help as I’ve lost a weeks money during a busy school holiday. I am appalled by the lack of help and the trite comments from the helpline that can’t help! What company these days doesn’t have a complaints department? Maybe I need to contact trading standards?!
I’m a new driver and finally thought I had found a company that can fit in with my other work....but alas no!
Renfejar - Don’t trust Australian Uber it’s a big FRAUD
Uber is a ridiculously business. Uber take %25 of drivers earning with super bad service specially phone service. Drivers spend their time, car, gas, insurance and many other things for driving with Uber but Uber take %25 with poor service!!!
THE MOST recent issue is: Uber gives discount to some riders and Uber take this discount from drivers earning😡 unbelievable
I found other important reason for do not drive as a driver with Uber: Uber is Fraudster!!! Most of trips calculating are wrong (90%) I have many screenshots from the wrong fares; I shared them on my Facebook. If the fare is (for example) $40, Uber pay you $25. I reported many times about this issue but they sent me some copy paste without reading my complaint. I won’t drive with Uber Upon finding other job. Don’t trust Uber. Calculate for every single trip after drop off your rider if you are driving as an Uber driver.
Eric Sahin - Very experienced delivery driver
Been delivering since November, rates and quest bonuses were excellent at first.
As you go on and deliver constantly the rates drop massively to around $5 a order, and each week as you get your quests they ALWAYS get harder and harder to achieve weekly until its pretty much impossible to achieve. I contacted customer support and they said the quests are random, lol yeah right, they’re impossible to achieve for 2-3 weeks in a row, then when I take a decent break from driving guess what? The quests are VERY easy to ahieve and the $ per trip goes up!, this I have realised happens over and over again.
Thus I have quit as I’m getting WAY below minimum wage once you factor in petrol, lunch breaks, much more constant service requirements and tyres. Yeah no thanks. Oh and the support is abysmal, at least it made me realise what I want to do for my future :)
Hebridneijdnd - Worst customer service
I have never been experienced the worst customer service ever from uber. But today they have proved that even the biggest company like uber can be unprofessional.
My vevo check has not been uploaded by uber on the uber driver application. Given the facts that my vevo check is valid according to national crime check.
So by no means I shouldn’t have any problem with me vevo check .
But as i have sent them heaps of messages from over a month that why my vevo check hasn’t been uploaded on the app.
They said that they have escalated my issue to the specialised team and would fix the problem in 24 to 48 hours .
And they have sent me so many messages by saying the same messages over and over that they will fix the issues in 24 to 48 hours .
Today its been over a month and they still haven’t fix my problem.
I wouldn’t recommend any one to use uber driver app for the deliveries.
I recommend use the Menulog instead where you can have your police check and vevo check for free. And with in three days you are on your road doing some deliveries and make good money.
I would’ve given this app a 0 star if it’s possible .
So please if you want to waste your time then go head download this app.
MaddyC48 - Ridiculously hard to find chat support
The option for chat support only seems to come up for certain issues such as signing up and having documents approved. Once I was approved and can now work, there are no options to do this no matter how hard I tried to look. They say their help answers are found in the FAQ’s and on their website because they clearly think any help sought after has been answered which obviously isn’t the case as every situation is different. I even tried to call their 24/7 support number but they didn’t even have the phone service available to uber eats deliverers.
A lot of the app developer’s responses to bad reviews here state to go to their website and get in touch but it just leads to a bunch of links that lead to more links. It’s just so confusing and difficult.
Hilupatel - I have problems with sign in
I have a problem with sign in .. what can i do ? Before i use uber it’s working property but now my account its block i don't know what can i do i send more than massage with uber help but they can’t fine my solution .. my problem is my friend have my all document so he is use my account with his photo only and he was ride and ride i don't know . When he told me i was changed my password and all now days not working what will my problem can you help me out please to humble request with you thanks and one more think if i delete thise account and i make new one if possible or not ???
Rononoa Uzair - Complicated Settings
Giving 2 stars, as there are some features which gives me headache every time I finish the trip, such as:
1. After finishing the trip, app ask to take picture for drop off, but 90% of and even most of the time we receive drop-offs for building, so can't leave food outside.
2. Customer sends messages and it pops again aand again, another headache.
3. Restaurant prepare food late, and we drivers are geeting late feedback and getting negative review.
4. If there are multiple pickups and drop off, there should be a customised dropoff and pick up opitions, as sometimes I receive pick up during any current dropoff, and restaurants are on the same way but you can't pick that food up, and we have to come all the way back to pick the food from the same restaurant we passed away from.
5. This is the biggest problem!!! Restaurant are not prepared their food, but the call the driver 15-20 minutes before the food prepare time and we reach the restaurant and we think it might take 4-5 minutes, but no, they gonna waste our time and we loose money.
There are the things which gives me a daily headache while doing Uber Eats.
Anthonyaus - DEV really adjust a rating system.
DEV team, I know you guys work hard to build up the App, but we (Uber drivers) losing a lot of money and wasting time because some of issues that App brings to us.
1/ Driver chooses destination where driver wants to go but 90% App automatically accepts a trips against the direction or far away from the destination. For ex: Driver wants to go East, APP accepts trip go to West (10 km away from the destination). These issues happened all the time. Why?
2/ Please add one more function (3 level of Zoom Out/In of the map). At the monent, it is extremely hard to know where to turn at the round about or small lane/street because Uber map always zoom out for whole map, everytime driver tries to zoom in to see where to turn, system automatically zoom out for 1,2 seconds. Please fix it.
3/ Due to zoom out map like that, driver has to choose another Navigation (Google map / Waze) to know where to turn, so driver used to miss another trip from Uber App because the notifications of Uber Driver App on IOS is completely useless. Never ever works like the other app. Never vibrates or make any sounds for the next trip if you are not on the Uber App (using Google Map or Waze Map) at that moment. Please fix it.
United Productions - False advertising
Advertises flexibility but there’s no flexibility beyond when you turn your engine on and off and that is dictated by times of mass transit. Every other aspect of driving for this company is directed by the company. Selective preferential job allocation means earnings are variable and insecure, preference growth of passengers means potential loss of access to the product and loss of income. Time off due to illness or for any other reason is penalised. Uber only has an app. The cars are provided by drivers who are not compensated in any way for the use of them or their depreciation. Drivers do not get paid enough to make a living. Flexible payment is really access to a loan shark that demands high interest in the costs of petrol and maintenance on any amount earned. Driver and passenger ratings are not given equal status by Uber. The company is a financial cowboy, living on loans while accruing $billions losses. Uber is a scavenger.
ElenaMonte - Review
I am discontent with how bad the Uber Navigation app is. This is influencing in my rating. This is because despite I take my job seriously and try to deliver the best service possible, it is impossible to control your rating if your navigation tools aren’t updated. Also, it is impossible to know the areas better straight away as Uber covers ample distances and areas to work in. It is impossible to learn all these areas to avoid navigation issues.
You guys make a very good revenue out of Uber service, the least we expect is a good Navigation system and an accurate pick up system.
Pick up locations sometimes fail, specially when the location is not a residence but a business.
Overall I am happy and proud to work for Uber, although I do not find fair being rated for aspects that are not 100% under my control. This is Inaccuracy of Navigation systems(I.e one way streets, alley ways beincounted as roads when they are not,...) and inaccuracy of pick up locations. All these inccur on client and rider frustration.
If there is other Navigation app that it can be used, why don’t we get instructions on how to?
Uber unimpressed - Feedback System Needs Review and New Features need to be added.
- One of the biggest problems I find with the uber driver app is the feedback system. It is extremely hard to improve on feedback when you can’t see what time an order is due to customer or when you need to be at the restaurant for pickup. How can we improve on something we can’t see?
- The navigation also needs fixing, the uber app navigation constantly tells me to do illegal things like crossing solid lines and doing illegal uturns, in these case I have to keep going and use extra kms but because uber calculate distance before trip its not paid for. The support team are unhelpful and just tell me to use a different maps which doesn’t equate for compensation of kilometres
- The app is also very buggy, when the app is running in the background and I get a request almost all of the time when I go back into the app and tap accept it will spin for over a minute then say “Something went wrong” this also happens sometimes in the app.
- I also think the app would see a huge improvement if you implemented a better UI to work with CarPlay and AndroidAuto to make it safer for drivers or to at least add voice control to accept requests.
Wondering how you could earn $25 by just signing up? Earn $25 for free by joining Payoneer. Sign Up!
Krismxn - READ REVIEW.
Giving 5 stars so my review gets seen. If I could give the overall experience 0 stars I would. The app is super buggy, regardless of how many “updates” they make to the app. The amount of times I have to close the app and reopen, turn off the gps voice because it’s annoyingly repeating itself, not being able to accept orders and the app makes my phone so hot I’m unable to see the screen for hours because of how dark it goes. I decided to make Uber eats my full time job because of the flexibility of making my own schedule and being my own boss. But, I noticed since I started working for Uber eats last year, the base pay has gone down to only $3. $3 is nowhere near sufficient for a trip over 10 minutes/10km. And only adding an additional $2 for 2 deliveries making the total $5? Pathetic. I also noticed that Uber added “cancellation rates” on the app under our profiles. I think it’s guilt trippy considering you only pay your drivers $3 per order. Uber needs to pay their drivers more if you want drivers like myself to stay employed for your company. Solely relying on tips is not fair to the customer and not fair to the drivers, especially considering the outrageous gas prices currently. Not to mention the amount of how much my poor car has deteriorated, it’s not worth it anymore. Spending most of my earnings on gas and car maintenance/mechanic. If Uber continues to treat their drivers this way I will have to stop working for your company and finding work elsewhere to pay the bills. If you’re thinking about signing up for Uber/Uber eats, I would think and consider twice. Unless they change their ways, it’s no longer worth my time or yours.
Atifo - Avoid tolls
Maps forces u to go on toll road, even for short distances. We should have an option to avoid highways or toll roads. Customers do not like toll road.
LegionOfSparta - Worst support
Navigation gives you WORST and unsafe directions. Support is worst then navigation. App full of glitches. Unhappy . Better flip the burgers in McDonalds then driving with Uber
306983923 - Updated app doesn’t work.
Me and several people I know have the same issue. And I notice another person on here posted the same problem. You go into the app and it’s an endless cycle. It says get the app, so you click on that. Then it takes you to the App Store and click open on the app that’s already open. Then check status. Then get the app. The app is already downloaded?????? So frustrating.
JomonJKV - Sound issue with CarPlay
After update, I’m unable to use CarPlay with my iOS (iPhone XR). Sometimes there is no voice even for the trip notifications, I missed so many trips. I have to keep looking at phone while driving.
Even can’t play music from stereo if Uber app is in “On”
Arjun1269 - Worst Uber map & Uber attitude
I drive Uber for 4 days. My riders reported safety concerns just because of Uber map. Don’t ever use Uber map. Use google map or Waze. I faced of so many issues with Uber maps while driving.
They should judge drivers by listening on both sides. We have to use phone on dashboard to accept requests. Ryders made safety reports about it. They should have common sense to understand.
Gurjeet,, - Uber
its not worth to drive uber, uber eats , uber just don’t care about drivers. GPS is getting worst, you can’t relay on uber gps
Djjggjj - Uber pay driver too low
Uber took 30% from driver fare, so drivers’ income mostly are depended by tips from customers. But lots of customers don’t pay tips even we deliver for 10km. So hourly pay for Uber eat driver is even lower than provincial minimum pay, the lowest hourly pay I got is only 7$ and highest is 15$ for doing Uber eat. If Uber eat app can change the tips system and took less percentage from drivers, it will be more fair. And Ubereat already took 30% from restaurants merchant side by every order, then took another 30% from Ubereat drivers, that’s way too greedy!!!
Manny Sahota - Compensation for Luxury Vehicles
I am driving a jaguar XJL as a full time driver. Yes, I actually enjoy driving all day :) I provide a water bottle, gum, and an executive car experience. My problem here is that my gas is more than the money I am making, not even including all other costs. I want to provide the best service to our Uber clients, but I need you guys to help do your part and compensate me accordingly.
factor in my gas and pay me a little bit more please.
I’m just trying to help both of us here :) sorry if this email reads as offensive.
Nzaveri - Uber Select for Premier Vehicles
I drive a Mercedes Benz that consumes high octane gas as well as provides less average compared to other vehicles YET Uber won’t let me drive SELECT until I complete 100 rides as an Uber X driver.
This is super disappointing and above all the customer support on phone is completely ridiculous - very poor outsourcing job done by Uber.
May switch to LYFT
ਗੁਰਵਿੰਦਰ - Backstabbed drivers in ontario
I have doing uber from almost an year being full time.Almost from last one month,uber reduced driver fares by 10% as per my observation without even providing them any hunch about this.In this period of inflation,where gas prices are so high insted of increasing the fare they reduced.And %10 is substantial.THIS IS CLEARLY BACKSTABBING ITS BREAD EARNERS WHO ARE DRIVING FOR UBER.I hope compaNy will get deserved fate if it kept treating drivers same.I HOPE I GET OTHR JOB CAUSE UBER HAS BECOME PATHETIC.
Myriam Saint-Hilaire - Modern day slavery
Uber takes advantage of drivers by providing wages that are ridiculous and pocket a third of the few dollars you make. The only way to make Uber make sense money-wise is counting on tips and speeding through the streets to save time to fit yet another delivery. Tips are like throwing dices, you can get nothing, a mere $2 dollars or more. You can’t really count on that to make a buck. Uber has algorithms in place that limit your earnings to the max. On average, a half-hour delivery will get you maybe $8... Cut off the car maintenance and gaz costs and you have less than the minimum wage. To put the cherry on top, you are rated by customers on each delivery and let’s be honest, it doesn’t take much for a customer to get grumpy waiting for food and touch the thumbs down review on the app. So combine all the factors above together: the result is a mess. Uber is modern-day slavery.
Navjotmatwani - Poor customer support
Nill support. Their customer service staff have no idea what so ever to guide. They even confuse more. I went out and waited two hours for trips. Tried several times to chat with customer support but all in vain. Not even the call support is of any use.
AS $@ndhu - More rider information needed!!!!!!
As uber provides all the information of drivers like Car info, driver’s photo, name to the riders, a driver also need riders photo especially when picking up from the road sides.
Cathy~Catoo - So long to be able to work
It’s too long before I can start making deliveries. It’s been a year since I started the procedures. The last email I received from Uber support was on March 21, 2021 and it said I could go online in my UberDriver app in 10 to 15 business days and tonight I’m told I have to fill out a criminal background check… I already did this a year ago I even sent the screen capture of the email which proves that they had already received the verification by the company ISB but they are all mixed and still people diffemts every day who continue in the file, So I’m constantly getting better every day….. Why???
Sall-y - horrible rating system
Uber should enforce a customer rating system just as strict as the driver one. Why should an ubereats deliverer be penalized for something out of their control? It’s ridiculous. Do better Uber. Customers should not have this authority over the deliverers for something out of the deliverers control if the same conditions aren't placed for them.
RG 27 - Wasting time to work with Uber
Working with Uber most of time is just wasting our time. We spend our time out of home to make a little money, but normally it even doesn’t cover your gas and mileage of our car. I don’t recommend Uber to everyone. Go and find other ways to make money and don’t waste your time with Uber.
Parsaria - Worst Application you can imagine
Good company but veryyy bad application!!My ratings is 93% and on my profile it says “High Ratings” but it keeps telling me that I’m late or giving me warnings!!! I’ve already told uber plenty of times about this issue and they haven’t done anything about it.
Yourdriverty - FLAWED RATING SYSTEM!!
please change your rating system , if customers don’t rate it should be an automatic good rating …. Because really the only time customers rate is when they have a complaint please fix this
Mahmosud - Not getting orders
Since the latest update I am not getting a order in three hours in the same place I used to get three an hour. I talked to other people working they said they had the same problem since the last update.
Kish1191 - Low request
Last 2 days i drive for 4:09 hours and i got only 2 rides which pays me around 9 dollars only i can’t understand that it happened with me because i am a new driver or it happens with everyone.
Royparker79 - I formally request communication with management
How do I speak with management.
I have been dealing with support via phone and messages ( review my support messages ).
I have some very important issues in which I only receive disingenuous copy and paste responses from support.
The shameful communication with support is beyond maddening.
Please have management contact me. Roy 4165006821.
Sh_dh - I dint get paid for the ride
I dint get paid for my ride. My ride money was adjusted from 25 dollars to zero. This is not the way you treat drivers. I am sorry to say I was disappointed when this happen to me
Matt3314 - Reviews
Amazing how 1 bad rider leaves 1 bad review with no apparent reason can so heavily effect my rating.
Sumesh123 - Review
Uber charges high percent of commission, which is not worth it to drive, but once I find another job I ll quite driving. Some uber drivers have luxury car like Audi and BMW ,uber should give them fuel bonus bcz of heavy engine.
Pepsilogie - Les clients enleve le tips
Aujourd'hui 2 commande sur 3, les clients enleves le tips, dans 3 heures j'ai fait 8,73$, come on, annulee cette option, ils donnent le tips apres ils le renlevent
Mdarun - Uber doesn’t care bikers
Don’t expect me to waste my half battery for only 3 dollars. You need to increase your base payment
Nikka zaildarr - Worst document reviewing team
I really wanted to work with uber but the experience i had after submitting documents is worst. I sent my documents probably 4 times and waited 25 days, contacted customer support 20 times, lost all my offers because of this incompetence and every-time they say we escalated this to upper department but nothing happened even after days. So please whoever is reading this from uber, do something to make this worst system a little better
Nitinpreet Singh - Uber Daily Destination
The app is having a lot of destination errors lately after an update. If we set destination at 11:00pm and get a trip around 11:30pm, and driver finishes it in next day, suppose 12:05am. Why does app consume the next day destination allowance? Uber you need to fix this issue as it’s so frustrating and annoying to get back towards home when app eats your destinations even though driver didn’t use it!!
Also, uber changed destinations logic which is not ideal.
1. If driver setup the destination and get a very small trip ( suppose 5 min trip). For some reason, driver have to go offline for few minutes. The destination is gone to waste.
2. If driver started the trip using destination mode, and rider cancels the trip after little distance. Here we go again, destination gone.
3. If rider changes the address which is completely in opposite direction of driver’s destination, destination gone!!!
Uber, please fix this issue.
Chrisvnn188 - A normal review
Hey buddies, if you guys want to work for uber now just listen to me.
First, the app is always buggy.
Second, now they pay less. 3$ for an order for average 20 minutes trip is ridiculous. They tricked you guys about customer’s tip. They depended on that and stole a lot of money.
Third, you guys will pay 20% for taxes as self-employment. That’s a lot of money.
___Not worth it anymore___
Yudasline - Livreur
C’est devenu la pire des applications pour livraison, gagner un revenu estimé est vraiment abominable. Le client peut retirer son pourboire après la livraison
Lovprest - ATTENTION UBER
App is not paying according to the time and distance. Its just paying according to fare paid by the customer .
Hassan_Khan - No order on new update
The new update has a problem. Not getting any order. My buddy with older version is getting the orders. 4.3666.10005 has problem.
Gill@23377 - 5 KM $3
Worst app I requested all my driver friend to rate ⭐️ star,
Dhanju59 - New acceptance rate and cancel rate made me rate uber 1 star
In my area I usually get ordes of 3.5 dollars and they ask me to go 8 to 11 km
In this way its not going to be profitable by accepting such trips
Redmagnet - Battery drain
For some reason whenever i use this app my phone heats up and it kills the battery.
Brar1357 - Earnings
Earning is way too less, i am doing uber eats for last 2 months but they give very less amount to driver. For example sometimes i was getting paid 3$ for 10km order. Out of which i am only earning .75-1$ because of gas cost. Skip is way better, i am earning good over there.
Deb09872 - No support
Don’t work for Uber.
Aniket sagwal - Tip bating on deliveries
Customers are doing tip bating by adding extra money in estimated trip amount and then reduced it after receiving the order, and uber is doing nothing about it 👎🏻👎🏻👎🏻 don’t allow customers to reduce the tip amount. Totally unfair to drivers.
Fol-fol - Absolutely not worth at all
I registered with Uber and started delivering for about a week for about 5 hours a day 6 days all I made is $360 I spent $150 gas so I ended up with $210 in my packets absolutely not with my time let alone where and tear on your car let alone the gas at over $2 it’s much better to do any job then this involving your self your car and gas plus accidents.
Hatesxoom - Unreliable company and unreliable app
Like the company the app also sucks.
Tysaxmalomo - Waste of Time
Don’t bother or waste your time with downloading. You’ll finish registration and be waiting one month for a background check email that never comes and when you call In to-get this resolved you would be told to wait 3 business days. EVERYTIME!!!!b
H54design - Needs major fixes
There’s an issue when playing audio through CarPlay, the app play sounds when getting an order 1/2 of the time and when it does the music gets stuck in a half muted state (very annoying). The navigation is the worst I’ve ever used, it needs a complete re-do. Support is basically useless.
Jfddecihn - Not worth it your paying to work -$-$-$=0
I made $40 in 3 hours 5-6 deliveries ( traffic can add significant delays to your delivery times which your are not paid for )ridiculous !! Gas prices have gone up Uber is charging the customers surcharges but not passing it onto the drivers they’re still paying the drivers the same rates that they were paying before gas prices went up this App is GARBAGE .The repairs on your car are insane because you’re stopping in going pressing your brakes nonstop your oil changes are every month or every couple weeks you literally make no money off of this app because you end up spending it all on your car Maintenance . Before Uber was preferred over Instacart now they’re on the same level as Instacart their distances are not matching the rates correctly don’t waste your time . A 9 to 5 job might seem like it’s not paying much but you should consider that it is not costing you anything to go to work. Uber is making a lot of money especially during inflation they are just greedy.PAY YOUR DRIVERS. Soon Uber will be just like Instacart you’ll find less and less drivers wanting to do it plus customers are not tipping because Uber is charging the customers a lot of money and the customers are probably assuming that the drivers are getting these fees but we’re not. Thanks Uber your like Amazon on wheels modern day slavery
Davii S - Worst app.
Garbage uber driver app. Started paying less when gas prices are high. Uber and it’s founder so cheap. Stealing tips from drivers and ripping off customers. This will company will shut down soon if they keep drivers paying less. 👎🏻
Kevork boudakian - Getting worse
Not worth driving anymore
Trips gets longer fare gets smaller also people doesn't tip much anymore I have 100% satisfaction rate and over 7k delivery but things getting ugly day by day probably I will stop delivering If uber Did not raise their base fair price.....
Believer jo. - Trip price is very low
Uber is worst than other driving apps. They pay less than other pay and charge 25% service charges. And did not provide long distance rides and send u so far to pick riders and did not any money distance cover to pick up customers
Abdomady - Cheating company and thief company
Unfair company that cheats driver
Dadoon4 free palestine - My account deactivate
My account has been deactivated more than 4 times in two weeks without any reason and I spoke with customer service and he doesn't know the reason this is nonsense
Saltnpeppersnp - Customer service
Uber drive customer service is the worst service I have ever experienced . I have raised a complaint and now it’s more than 2 months and still they are investigating. I am gonna use Lyft , I am never gonna use Uber drive or any Uber related services anymore
Start your future on coursera today! Build skills with courses, certificates, and degrees online from world-class universities and companies. Join for Free!
Mind Lab Pro ® 🎯
Mind Lab Pro ® boosts work performance and productivity with nootropics for focus, multitasking under stress, creative problem-solving and more. Buy Now!