Uber - Driver: Drive & Deliver App Reviews

Flat Rate Trip Promotion. I have been driving for Uber for almost 3 years. Recently has been the worst and most testing times to deal with support. They recently added a new feature called flat rate fare and anytime it ends unjustifiably Uber priority support can not source any information that can help resolve your issue. I have twice, had to cancel a order through support because a previous driver took it. Both times, it ended my flat rate and said I declined 2 or more orders in less than a hour. Not only is this false, when I called priority support they only read me the guidelines I have access to on my application. Twice I have been bounced around to 5+ representatives who can not assist. Twice I have spoken with supervisors that have also told me “we do not have knowledge on flat rate promotions”. Why is it that you can offer a promotion, that is faulty in the app, and not have one single representative that can help without transferring to 4 other peers? Also, if it happens to end and you do not document (screenshot) the information to ‘prove’ that you signed up for it, they will not assist any further because it doesn’t even show up in their system. Not for now, nor future promotions. Everything that’s new has an adjustment period and flaws. That however, is not for the partners of Uber to be penalized and left without repercussions. This is overwhelming and discouraging to future partners. As a high tiered driver, I would not recommend to anyone.

Why am I constantly having network trouble?. This is the second time driving this week that I keep having network trouble. I have 3-4 bars on my phone and my VPN is off. All of a sudden I look at the app and it says “offline no network”. Today alone it happened 3 times. I was driving to a hotspot and looked down to see I was offline. I tried for 10 minutes to sign on and all I got was “unable to connect, we are having technical difficulties”. A version of this happened twice during my ride shift. The next two times when I started the ride it was unable to connect to the network and sent me to Apple Maps for directions. That cause another error and I had to use Siri to put in the destination and that worked fine. Earlier in the week I spent over 20 minutes trying to get back online. I even rebooted my phone and it still hadn’t closed my previous ride even though I completed it and rated the rider. When I signed back in it buzzed through several ride requested one after another then the app crashed. Once again, I rebooted my phone and when I finally was back online I was timed out because of the requests I missed. I signed off and went home. Ever since the last update of this app there have been problems I have never seen or heard of in the past. What is going on?!

Uber Ex driver. I only worked three days for Uber. The first day I had congratulation. Second day no problem. The third days I was tired and two times I missed the exit on the highway, the customer told me no wiry take the next exit. In result of such detour I may drive one or two miles more to reach the destination. Another customer asked me do not follow the Uber direction because he knows very well the area. I did what the customer wanted. Suddenly my account was deactivated by Uber, accusing me doing FRAUD…! I have Mazda CX9 that use lots of gas. What interest I could have to make a detour to bring a customer to his destination ? As I remember I never had Queen of England as customer. The very ordinary people that I had as Uber customers could complain to spend 2 minutes more in my car ? When especially they pay a ridiculous cheap amount for a long distance ? A mistake of a driver in the third days of work should be dressed by a warning, not kicking out a person who went through car inspection and background check. Most all how an employee could qualify me as a person who did FRAUD ? How much was my earning or benefit by doing such FRAUD. Naturally I was victim a Moron’s decision who didn’t want to confess the real reason to kick me out after 3 days good work !

Inconsistent. I’ve noticed inconsistent opening and closing the app out. Also across the board it’s not the same in Diffrenet areas. For example Tulsa airport (in Oklahoma)waiting area is not the same as XNA airport in Northwest Arkansas. The Tulsa waiting lot in Tulsa is way more convient and up to date. It shows a weekly view of flights arriving in the area and the best times to try to earn by wait times. You could plan your whole week out using the Uber app if your a serious driver! I noticed that last week how behind times the XNA wait lot is compared to bigger cities. I feel like the drivers in this area should be able to experience that side of the app because there is very many serious driving in the XNA are. It’s also Bicyvle capitol of the world that sponsor big name gravel bike riders alongside RedBull. The airport is also undergoing big construction projects making our airport more efficient and to grow with other airlines. We have the University of Arkansa 15 miles from the Rogers Bentonville area that provides good income on the weekends along with flights flying to over 20 prime locations in the nation. We have big SEC sports right in these mountains that we drive for along with elite Wal-Mart and Tyson executives that fly right into this area. It helps supplement incomes being able to drive for Uber and if I could make a better career out of it I would seriously consider. Maybe someone reads this and gets back with me on the “XNA update”

Something has happened with Uber or the app. I have been a polite, courteous, compassionate, detail-oriented driver for three months and now all of a sudden in the last week, there are so many glitches in the app, which reflect negatively on me and my account. IE: saying I was rude, when I never have dealt with people in person except maybe three times for alcohol orders and never received negative feedback, and then one customer who called saying they couldn’t find their order, then while on the phone they said they found it but someone was screaming at me, very rudely, and any incident I’ve had, I’ve immediately reached out to support and screenshot all encounters. Another few examples are when you’re trying to accept orders, you click accept and then it goes away and counts against you, then another instance of directing you to a location in which you never received a pick-up order request for, and when you reach out to support, they correct it, but still ding you for it. I really hope they get to the root of this, because I enjoy driving for Uber and up until a week ago, when I started having issues with the app, it started reflecting poorly on me, and as a law student, I know to record and have proof of everything, and I hope they can resolve these issues soon as I take my jobs very seriously and treat my careers, Uber and customers very kindly, and as if it were me on the other end receiving orders.

Uber eats is a rip off. If you drive for Uber eats and the restaurant messes up the order, the customer will give you a bad rating over. Will not do anything about it even though they say they will they won’t. If you go to a restaurant, it could be 10 miles away, but you took the call and you get there and someone else has already picked up the order you’re required to cancel that and that goes against you in points never mind the gas you spent the money they just stole from you for the ride that you just took. They will not accept any excuses. That cancellation goes against you. If you take too long to get to a call because traffic is bad there’s a wreck or anything like that and you get canceled. They hold that against you. So don’t get excited about Uber eats. It is a job for children who want to make a little extra cash But as far as actually making money delivering food, you cannot do it.. Uber ride is a better deal as far as making a little extra cash but you have to stay with it and we returning calls down in Cherry picking calls because it will affect your rating and you really do need to be gold status however. You may get a few better calls in gold status, but you’re still gonna get paid the same amount per mile so just hustle up and take all that they can send you and make your money and go home.

Just garbage company. I’ve worked for every major delivery company before, and this one has to be the worst when it comes to their policies. On my first day, I got two orders in a row that made it clear I needed to stay far away from this company. The first order was from a place called Cheeze Mac—which isn’t even a real restaurant anywhere in town. I spent 20 minutes walking around trying to find it and contacted customer support. After all that, I got only $3 for half an hour of my life, and I had to spend $1 on parking. Then, 30 minutes later, I got another order: 10 miles from my location to the restaurant, and another 5 miles from the restaurant to the customer. When I arrived, the restaurant was closed. I contacted customer support again, and they said they would cancel the order—but I wouldn’t be compensated for my gas or time. Their response? “We understand this can be disappointing. The fare structure for delivering through the Uber Eats platform does not include time and distance traveled to the merchant.” Like, come on. Am I supposed to pay for the mistake of someone forgetting to “turn off” their restaurant in the app? At least give me something so I can move on to the next order without feeling robbed. When I make money, you make money too. Support your drivers! Stupid company. Stay away from greedy rats—for your own good. Go back to DoorDash. They pay better ($2.50 base rate compared to this $2). Trust me, you don’t want all these headaches.

This app needs work. I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!

A company that doesn't care about its employees, cares about customers rating more though.. I was making deliveries for this company, working hard under the rain sometimes. Never did serious violations, never stole the food or something like that like other drivers do. My rating was 73% and I never was aware that it must be at least 86% in California state. They never sent message or notification saying that I will be deactivated if I have rating less than 86%. And I had more thumbs-up from customers and complinments by the way. So recently I was just deactivated without warning, notice, investigation. This is such an unfair! They say that the reason is low rating and actions which were against “Community Guideliness”. I was always sure that people get deactivated for serious reasons but this was something unserious and something what can be fixed but they just deactivated me permanently and said I don’t have the right to appeal, they just rejected it. If you decide to work for them, know that you are worthless to them and they will deactivate you one day for nothing. You will just waste your time. You can read on the Internet how many people were deactivated even for a customer complaint, which was not true, but customers are people for them, and employees don’t count as people for them. For this reason I’m not going to use any Uber service like delivery, rides, rent anymore. I’m not your customer anymore. I'd rather use services of your competitors.

Needs some improvement. I’m a driver for the app. I’m constantly dealing with the app freezing on me. Which causes me to lose time on my deliveries and me having to restart my app. You need to reconfigure when a new order pops up. I don’t like when I’m literally about to turn onto a customers road and a new delivery pops up. It’s frustrating! I’ve also had issues where I’ll take a picture of an order that’s a leave at door order and I’ll hit the sun it button and walk away only to have my app mess up on me and lose the picture and my customer already start taking there order in. But then my customer will call in and say I never delivered there order. Totally unfair to me because it reflects bad on my record and this has happened 4 or 5 times to me so far. I’ve called in and spoke about it. But it’s still happening. Now I have to call in as soon as It happens so it doesn’t affect my record. And now we have to worry about an acceptance rate and cancellation rate in order to stay current on the app. The acceptance rate is a joke because here in NJ these orders I’m going to say atleast in the Burlington county area where I drive are crapy a good 75 to 80% of them are $2.50 to $5 orders and that barely puts gas in my car to do this let alone keep up on my car maintenance to do this. This is my main source of income right now. So you have to step up your game Uber. This is a main source of income for a lot of single parents.

Being held hostage, waiting for a reservation. There Hass to be a better way, when excepting rides that have been reserved ahead of time. The app tends to hold the driver hostage for up to two hours the full hour before the ride request, and sometimes a whole hour before no rides or given even when you’re in a certain area, and that surge money doesn’t carryover to the ride request for the reservation. We should not be held hostage while waiting for a reservation. The app does not give you rides closer to your pick up as an example. I had a ride reservation that was two hours away from me. I had plenty of time to get there, but the app gave me a ride in the opposite direction, and then another ride nowhere closer to the request and because no one else was going up the mountain to get these people, they waited an hour and a half past their requested time because there were no other drivers. I live in a mountainous region and I missed reservation request because there’s no service in the mountains even though, if I had waited for the ride to be given to me, I would’ve been late so I needed to travel towards my pick up and still the ride was lost. The reservations are also a problem for the passenger. They do not like the drivers waiting 30 minutes outside their house because they have arrive so early this whole reservation situation needs to be worked on and made better in my opinion

Useless Customer Service. I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..

There are good days and bad.. I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.

The app needs changes. I have worked for this company for 7 years delivering food this is my top 4 complaints. First of all there is a bug in the app that has never been fixed where you will get an offer and it will turn your music down and not return back to the original level until you either kill the app or open Siri. No other delivery app has this problem its unacceptable to have gone this long without ever being fixed. Second allow us to either change the chime for delivery notifications or mute it altogether i cannot stand the sound any longer i hear it in my sleep please let me have the option to change it. Third let us apply a filter to the orders we get offered. I will never accept and order that is under $1 per per mile ratio and i will prioritize $2 per mile ratio so there is no point to even show me and order that is less than that. I spend my shift declining 70% of what i am offered because they are under the $1 per mile threshold and it would be a lot more relaxing to know when i get offered an order it is worth my time. Today for example i was offered an order that was $6 for 24 miles. Why would anyone in 2024 accept a pay of $6 for 1 hour of work? Lastly there either needs to be a required tip amount to make the order a $7 pay for us drivers or an increase to the fare you guys pay because $2.50-$3 fares are not enough.

Better pay. I’ve been driving for Uber 3+ years and the app itself has gotten better however the earnings seem to have gotten worse. When I first started delivering an order for a grocery store like Kroger or Safeway was usually 9+ dollars and now I get offers to take 3 deliveries from Walmart and it pays $5??. Some of the grocery orders are $200 orders going up to a third story apartment, and we’re gonna make $2 for carrying all those groceries up the stairs? Not to mention I live in Arizona and in the summer time we deliver a lot of cases of waters. Carrying 2-3 cases of 24 packs of waters up stairs in 100 degree weather for a couple bucks is crazy. The other issue I have is people removing the tip after the trip. Many people offer a high tip so that a driver will take it faster and then once it’s delivered they lower it? Obviously if there was an issue that’s understandable but when I’ve delivered it on time and there’s nothing wrong with the order it seems unfair that they can change the tip amount to a lower amount just because they don’t really want to pay that much? There are also not very promotions in my area and I agree with previous comments that late night deliveries are risky and we are sitting in drive thru lines for 20-30 min sometimes and dont get any compensation for that. It seems like those deliveries should pay more

App not being maintained by company. I’m almost a weekly basis the app is been having issues. In fact these issues have gone over for several years. They say a specialized team will look into it but it doesn’t get fixed. For several years, there’s still a distance fencing, that is never been fixed although it has been put in writing, and told me verbally it would be. many drivers, including myself is having a serious issue with the filter navigation. Lately for the past four months unless you complain, you will not receive the minimum fare within the area and state I live in the biggest problem is customer service. I don’t think for the most part most of these individuals are properly trained, and for the most part you get pre-written electronic responses to your problems. Most of the time, and I repeat most the time have nothing to do with your issue. I have countless correspondence about this. My big issue is that Uber is taking much more than they used to and yet the service given is less and anytime there’s a problem there’s no consistent compensation. Sometimes like any business model sorry or apologizing no longer solve the issue. I still use the app, but nowhere near the amount of time arrives I used to. That’s in essence, I lose money, the company, loses, money, and writers will use a competitive service lately I’ve seen some very unethical practices being done through the app by the company.

Not a fair system when I comes to customer rating.. I’ve done 273 orders all delivered successfully most of the time early. Out of those 273 orders I’ve done I been rated 34 times. 5 of those ratings were thumbs downs without any explanation why the thumbs down was given. Same for the thumbs up there weren’t any explanations why I was given a good rating either. But due to the 5 bad ratings I’ve gotten my account has been permanently disabled. The only reason I give this app 2 stars is because the money was not bad even though your still putting a lot of miles on your car. But what was done to me is completely unfair even if that is apart of the guidelines it shouldn’t be. This has been done to numerous other if you do some research online it’s not hard to find. It is really unfortunate because I was depending on the money I was making for a lot of things I do in daily life and now I had to go over to Grubhub to make up for their instantaneous decision to permanently ban me from ever working for them again. My advice is to not depend on this app just use it when you need some quick cash so you won’t be disappointed or put in a bind because you are capable to make enough money of this app as an entry level job. someone gives you a thumbs down because they had the wrong soda or their barbecue sauce packets were left out their bag which isn’t your fault but you can still be penalized for it with no communication.

Navigator. Hello, this review is very important, I would like to address to the team of developers who are engaged in navigation and maps, one of the important tools for cab drivers is maps and navigation to quickly find passengers and as quickly deliver them to the specified place. Friends, please improve the navigator in the Uber Driver app, the maps are very compressed and there is no comparison of the image on the map and in reality before the turn, for example: when I'm driving and I need to soon make a left or right turn or take an exit, the map shows that the turn will be visually after 0.2 miles approximately, but in fact to go another 0.4 miles, then when you zoom in the map increases, but still it is not in the real distance! Yes, you write on the additional screen that the turn will be after 0,2 miles, but sometimes there are several turns and we can turn to the wrong turn. You need to redesign the maps so that the distance on the route is displayed with the real distance, not compressed, look how Google navigator, Apple navigator or Yandex navigator work, they are very comfortable to drive with. Make the maps not zoom in when we approach a corner, but always! And make the zoom magnification bigger! Please! You need to update your navigator!

Better updates with the app, not the driving itself. Driving with Uber has changed over the years and sometimes not for the best. We still have riders that use fake names, we do not know if the rider is a Sex Offender or have criminal records. We carry passengers in our car, that can even be mentally unstable, might carry guns and that put us in jeopardy. Plus, still continue to have trips requests where we need to drive more miles to pickup than the miles we get paid for that ride. We are still forced to use the Tollway roads, we get charged a price and you pay us back even less. We have riders that smell like Weed/marihuana and we can’t choose a proper option when we rate them to let you know that rider is a problem for us drivers. It leaves our car stinky and other riders might think we are high as skyscrapers giving us a lower rating due yo lack of support of your behalf. So… we are the ones affected in all your decisions, but we have a very little to say. Our voice isn’t heard enough or when it is, is after months having the same issue. Because of all of those issues, I might close my account with Uber after 4.5 years. I have given enough time to improve your app, rules, and prices and so far the only you have done is cover your own bank account while for us drivers there is always less money, more miles, more hours and, more expenses. That’s enough! Thank you

Driving waiting to restaurant for more than half an hour without getting paid. I did drive numerous times for ubereats going to restaurant for miles then wait for approximately 40 minutes, after waiting for that long I called customer service to help cancel instead of waiting for an hour and Uber would said they would not pay me because I got too many similar compensations , basically I put wear and tears plus gas in my car driving to a restaurant and did wait for almost an hour and uber want to keep the money for themselves which means Uber does not care about the fact that drivers use gas when going to restaurant that is 5 or 8 miles away our car will need maintenance after a week or two but uber does not care about how long we wait in restaurant since they will said you got too many similar compensations. The food normally must be ready when we arrive , our job is to pick up and drop off but when we wait for 40 minutes and not getting paid because Uber said the system said I got so many compensations and they will end a message to the account department and the something happens over a year, I think new driver need to know about it .I feel like uber thing it’s driver fault if the food is not ready or if restaurant is closed or if food is taken an hour to be ready. One day I did wait for 54 minutes and I got paid 3 dollars and it’s been like that but most of them times they don’t pay so you waste your time waiting and driving to restaurant

Good app but improvements are needed. Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.

I used to love Uber. I used to love Uber, however, I think as a driver we should be paid more when a rider cancels or a restaurant hands orders to the wrong customer. I used to work at a restaurant so I can tell when an employee just messed up an order and refuses to make it again. I also do not like the fact that I sit for 30 minutes at time waiting for an order. I am in the city of Dallas people always want food and they always need a ride. I believe my eating should not be lowered just because a few riders only tipped $5 and less and I refused to take the trip. I have been driving for Uber since 2021. It is not my fault if there is traffic or that the restaurant didn’t give me fresh food, so when I receive a bad rating for my promptness for deliveries and rides, it’s insulting. Considering the time and mileage I have put on my cars making sure customers get the correct food and get to their destinations correctly, there should some kind of incentive. I am polite always and I can not help if someone else is in a bad mood. I do not ever have customers lower their tips, but I do not appreciate low ratings over things I can not control. I try to make sure that every customer is comfortable and satisfied with my services, so to see customers taking advantage of that really upsets me. Uber makes enough money to give drivers a larger incentive for their time, so I really hope that the company as a whole can learn to be more considerate of people’s time.

Uber has failed. What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).

Uber faults. I worked for Uber all last year. And at first I thought they were a great company. I loved how they put my safety before anything. It was good money etc. but then people started scamming. Now I’m a female who worked my but off and would actually work in bad neighborhoods because that’s where the money was. But as you can finally see because it’s finally coming to the light for everyone to see how people scam. They would get the food delivered but yet they would call and say theu never received it and I got penalized and lost my job with Uber. I messed up and wouldn’t take pictures or get the codes just by pass it which was a huge mistake on my end but it’s not fair this is my income so I can support myself and kids. Now it’s finally coming to the light for everyone to see how people scam. I would work all hours through the night in some really bad neighborhoods just so I can make money and keep a roof over my head. They didn’t want to hear anything I had to say. Just took the customers word for it even though they had my gps and saw that I went to the address and all. Didn’t matter. People who scam don’t think about how it affects others all because they want a free meal. Very sad. Think twice before working for them. At least door dash has my back at all times.

Accomplishes the minimum. After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.

Don’t change states if you’ve been driving a while.. I drove in Utah for over 2 years. Requested to change cities when I moved to Atlanta. They made me submit ANOTHER background check when I had just completed one earlier in the year. And to my surprise the background checked flagged a speeding ticket and listed it as bail forfeiture and unpaid. How is this possible when the speeding ticket occurred in July of 2020 and I passed a background check on the same account in February of this year? Then when I try to bypass the system and creat a new account to drive on. They flag both my accounts for fraud. After deactivating my diamond account, they only opened up my new account to basic trips and deliveries. Meanwhile I’ve done over 200 trips already on this account and not earning any points whatsoever towards the higher tiers of pro status. My pro status doesn’t exist after four weeks of driving. And now all of a sudden they stopped offering promotions in my area. These guys are morons and just give you someone who speaks broken English to talk to through their support line. They never resolve your issue and you waste your time and lose money. When I asked Lyft to change my city. They said, “ok. What’s your new address?” An hour later they had me approved to drive. That’s almost laughable on Uber’s part. Meanwhile Über continues to charge riders upwards of $25 for a 15 minute ride and only pay me $10. Think I’m just about ready to tell them to shove it.

Always something. I’ve been trying to get my Uber debit card issue result for going on three weeks at this point because of the language barrier majority of the people I get in contact with cannot comprehend the issue all they do is copy paste a generic response when they see the word “bank” and “debit card issue” it’s absolutely ridiculous they’re not even comprehending the actual issue and just do nothing on top of this the app it’s self is not like it is for everyone else on my end. I do not have an option to pause while I am online nor can I see the map of gas stations and bathrooms available to meet in my area it’s really annoying and frustrating that I have to go off-line every time I need to pause for a second and that I don’t have access to this awesome feature every download the app five times at this point and it still doesn’t provide me with these features if someone could actually fix this for me and get back to me with it in the month that would be OK since it seems like every other issue takes weeks upon weeks for you guys to fix even though it’s super simple y’all really need to move your customer service call center from a non-English-speaking country it is doing nothing but make you guys look awful as none of you are testing if these people can actually speak and comprehend English just because they put it on the résumé doesn’t make it so

DON’T DO IT!. I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.

Getting worse. When I first started I really enjoyed this. It was a great way to make a little extra cash on the side and involved very little stress for the driver. Lately I’ve been nothing but disappointed with this app. This app consistently promotes AWFUL orders. $3 for 9 miles, $2 for 7 miles, $4 for 12 miles. I understand that this is due to the customer not tipping, but to tank my acceptance rating by declining these offers is ridiculous. Don’t get me started on the Trip Radar. It’s the most useless feature on the app-offering worse than bar none. I’ve recently had several experiences where I, the driver, had to take the fault for restaurants mess ups, and customer greed. I find it ridiculous that the customer can change their tip after the order has been completed. I recently drove 14.4 miles to a hotel and hand delivered the order to their room. I was met with confusion about the PIN number system(which deserved a rant on it own) and received no tip and my first ever poor rating after over 250 deliveries. It is infuriating that the customer is easily able to avoid a tip by simply leaving a bull**** review. This happened to me once more when I had to wait in a drive thru for 30 minutes and received no tip because the customer thought it took too long. Due to all these reasons and more I will be vastly lowering my driving on this app, most likely only going on occasional weekends. Really upsetting what’s happened to this app.

Needs work. I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows. 1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like. 2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion. I’m sure there are other points that could be made but these are ones that are really bothersome for me.

Good app overall. I’ve been using this app for about a year now, and I think that it is a good app, overall. I have tried using competing apps, but I kept coming back to this one. I feel like the app is very user friendly and has an easy to learn set up. I have been using this app as my primary source of income for the past 6 months and have been able to pay my rent and bills this way. I think it is a good way to earn money fast. There reason for 4 stars is because I think there are some things that need work. Firstly, I think that the “busy” times are inaccurate. I have been in an area during the “busy” hours and didn’t get any offers for an order for over an hour. I think that a feature like this is very convenient for us using the app, but only if it is updated regularly and accurate. A second issue with the app is navigation. I feel like the navigation is inaccurate too often, making it hard to deliver orders. I think that it should be more regularly checked and updated. Lastly, I think that too many deals cost more to do (in gas) than I would make. I think that this is especially frustrating as a high level driver. I think that the offers need to be a bit better to make it worth my while to do them. Overall, I think this is an easy way to make quick money and it is a pretty solid app. If the things mentioned were looked at and fixed, I think this app would be just about perfect!

Alan. The app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all.

I Like it but it could be better.. There should be a setting to where we can put how many miles we would like to travel and what area(s) we would like to deliver in. Y’all should make it to where the orders don’t reach the delivery drivers until the order is prepared and ready to be picked up. Because the wait time at these restaurants is ridiculous. Especially when you have to pick up another order or have already picked up an order . Also when the weather is bad that’s when people order food the most so it would be better to pay us more on rainy days. I also feel that the amount time they have to change the tips should be 20 or 30 minutes. I think 1 hour is too long especially when you’re done for the day. And Uber customer service should keep tabs on the promotions so that when we have a problem like not getting paid from the promised promotion, they should know the times and dates or should be able to see past days times and dates of past promotions so they won’t have to ask us to send in screenshots of the promotions we didn’t get paid for because what if we didn’t screenshot it. I can’t think of anything else at the moment but other than that , I like the app. Orders come in very quickly. But we could be paid more for fares when the customer doesn’t tip . Who wants to drive 5 plus miles for $2.75? Gas has went up

Uber Eats driver. The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.

Bugs. App has been a great filler for a part time job, and allows you to make money that is suitable for you. There are some bugs though, such as the acceptance feature of matching the driver to a delivery and duplicate deliveries. I had an order to pick up for an estimated 42 dollars, so naturally I was intrigued to see such a high delivery. It turned out that once arriving to the restaurant and waiting for the order almost 10 minutes, I was told that the order was already picked up by someone . This made me feel like I was cheated out of the order. In result, uber support gave me a 3 dollar incentive for my “patience and wait time”. I understand that I did not complete the pick up ,however, there should be higher accountability on their behalf for falsely matching me to an order that was already in progress of being delivered. I know the tip on the order was at least 33 dollars due to the short total of 10 miles. I am a new driver less than two weeks in on uber and I feel that as a new “employee” I was neglected. This is an amazing app if you want to boost your earnings without compromising full time work schedule. I’m glad they constantly update the app to improve the map quality and driver experience. I just wish my time and anticipation was worth more than 3 dollars … Try it out with a reliable vehicle that you don’t mind driving for hours at a time or racking up miles. Once you gain a decent strategy and stick to it you’ll definitely see more good results.

Honest review. I’ve been doing Uber Eats for about a year where I was having a plethora of issues with my app, like I wouldn’t get any quest challenges or initiatives. For example, I had over 1,000 deliveries under my belt at the time but only had 4 connect package deliveries even when I had that feature toggled. I could count on my fingers the number of times I received any quest challenges. It’s been 5 months since I transitioned over to Uber X and subsequently had issues with that feature also that customer support refused to fix. My Uber Eats heat map is completely gray, I don’t have access to my planner, and I’m now eligible to see the dollar amount of my trips but the app and customer support refuse to fix the problem, when I’m in a surge zone I don’t get the full amount of the amount displayed on the heat map, I’m also eligible to do uber green but they refuse to send me that preference. Customer support is atrociously useless, it seems like they all read from the same script and don’t care about what you have to say. It’s been 5 months going back and forth and none of these problems I mentioned have been fixed. I’m going to Uber Green Light Hub to make my case but this has been a terrible experience. I’m going to try my luck driving for Lyft instead. Ohhhh I forgot to mention the dollar amount for my miles isn’t properly calibrated, last week I got a Walmart order that was $8 for 25 miles. Ridiculous and unacceptable that they treat their drivers like garbage!

Earn when you want!. I’ve been an Uber Eats driver for a few years now. The app is constantly updating to accommodate the new construction in the Tampa Bay Area, which is nice. If you don’t know your city well I would suggest routing your deliveries through Waze or another map app your phone offers. Uber def tries to stay on top of it but my biggest complaints are not being able to find a place and getting another order come through, which is a double edged complaint bc I’m grateful it’s another delivery but I may not want to accept it bc it’s in a bad part of town or too far for my time left. The other part is that I drive in circles looking for a location and if the customer doesn’t put specific delivery notes you will never figure out how to deliver. This should be a requirement for apartment complexes with secured entry or those who live in mother in law suites or duplexes. Other than that this app has been a life saver when I needed extra money to supplement for gas, food, birthday gifts or unexpected necessities beyond my budget. I love the flexibility of being able to get off my 9-5 and turn on deliveries on the way home, do 5-10 and make some extra cash and go home! The only other inconvenience would be that you don’t get your tips right away, they come within an hour of your delivery so all you hey up front is your delivery fee. But I get why they do that.

Could be better - 3.75 stars but not quite 4. The app is ok but not good. It constantly tells me to go the wrong way down one way roads. Wants You to make illegal Uturns as well. Rarely does the app have the fastest route. During big events it doesn’t take into account road closures and/or no turns at intersections and doesn’t know how to re-route. These closures are the same for all events so it’s not like it changes. It knows there’s construction and it’s a 3 year project but Uber app asks every single time I’m on that highway if the construction is still there. It’s annoying because it’s a 3 year project!!!!! It will be there for a Long time so stop asking! The quest payouts are less and less each week and not worth the effort. I received a notification that I was eligible for a boost and to click the notification to activate it but it didn’t appear in my opportunities so I had no way to activate the boost even though I was driving and it was coming up. I don’t get any reservation requests. They must come through all at once in the middle of the night when not awake bc I wake up to 20 opportunities but when I open them there’s not even 1 available opportunity. The heat map of surges is not viewable while your doing a ride. It used to be but not anymore. You can’t make money if you can’t see where the surge is especially given the fact that Uber takes 60% of the fare in my city.

Use to be a good earner.. I have been driving for 3 years with Uber eats now, and what use to be a good earner, earning at least $146-$200 plus a day especially as I’m surrounded by restaurants, however now and in the past 1 .5 years I struggle to make $100 a day. Like today I have been driving for 8 plus hours and earnt $30 it’s poor now. Mainly because Uber has employed far far to many drivers now. So too many drivers in one area all scrapping for poor offers, this is what it’s come down to now. New drivers getting monster orders and us drivers that have been with Uber over 2 years getting the scraps. For example $2.45 to go 4 miles!!! Are you serious! I know the restaurants in my area are busy and I see drivers coming and going. I spoken to these drivers and all are NEW drivers. You need to start giving your older loyal drivers the better offers instead of the poor ones. I have put over 10,000 miles on my car in little over 6 months, whilst earning poor money, having to take far away orders to earn ANYTHING some days and this has put milage on my car. I’m about to finish this gig work as it’s now DEAD. To many new drivers and whether knowingly or not pushing the older drivers to the bottom. Please Uber sort this out. Something is totally wrong.

Cool app but…. Uber takes a lot for their platform when you are the one providing the service for your customers and your personal vehicle. Since you are an independent contractor there is no employment verification for housing or loans or anything. It takes a lot of driving to pay your bills. I’m a platinum driver and the rewards are pretty minimal for the amount you have to work to gain that status. The only real benefit is the Costco membership for a year. But I was unable to use this benefit because only new Costco members qualify and I had a Costco membership in 2015 so I couldn’t use it. ASU tuition assistance with platinum status but you have to have over 2000 rides I’m at 1600 since April so I’m on my way if my car makes it that far. There aren’t a lot of bonus. I liked on lift how if you did a certain amount of rides in a time frame you got a bonus. Using the uber pro card you have the potential to qualify for a back up although when you get the back up all of your fares go directly to repayment which makes it really hard to keep gas in your vehicle. But if you save 50 out of the 150 you can pay back the 150 with the 50 in gas so it’s really like 100 back up at the end of the day. I wish they would increase the amount and allow you to pay it off on your own accord durning an allotted amount of time so that it was actually useful.

Best app for ride shares or private taxi.. I love it as a customer and as a driver. But in regards to the attention for its drivers they don’t seem to care at all. Driving at night as everybody knows it’s risky and people don’t care and don’t mind for whatever is not their property, specially when they’re drunk or drinking. A cleaning fee is way more expensive than 200$ in Florida and one day somebody made a mess on my car and they only send me 30$ which didn’t even cover cleaning the carpets, even the less the chairs and doors which were leather at that time when I was driving a Volkswagen Passat. They don’t give enough promotions or incentives for old drivers, only for new drivers or if you invite someone. Corporate should take into consideration we as drivers are the ones making your money. We have to buy tires, brakes, engine fluids, pay for services, tolls and gasoline, and you still take more percentage than we make and without giving enough promotions. Offering 100$ for making 60 rides in 3 days is almost impossible for most people, so what about those who can’t? This is absurd and should change. I understand the company wants to grow by getting more new drivers, but giving highest paid promotions for them to join, and having your 5 star drivers who have been with you for more time to get lower paid promotions just messed the whole point of keeping the company growing...

Not built for drivers.. The Uber application irritates me for a number of obvious and stupid reasons. Such as, the navigation voice over directions will sound even when the option is off randomy, the messages inbox has no batch select option which forces you to view each message individually or, have forever notifications, messages also can't be deleted from the inbox, the app will demoralize me by displaying that I will lose my Uber status because of my acceprance rate, then the app will send requests I've already turned down over and over lowering my acceptance rate, sending requests that are so little money that it would be working at a loss, and accepted requests disappearing and or the job is reset and you have to return to your starting point for low or no pay. In the end, the app should be focused on what we as drivers need and want out of it. Instead, arrogant programmers and sociopathic managers decide what we want and need. Just more evidence of American companies nihlism and their lack of fairness, loyalty, and care for people. Money is God to these people and companies, and fairness or good faith cooperation, are just tools of deception used to manipulate those with ethics and morals. If they do something that appears fair, you inevitably find out it is just another lie and manipulation for Uber to be more and more greedy. I'd stop working for them but the truth is, this is all companies these days. "Go die for all we care!", should be their company mottos.

🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️. The GPS is HORRIBLE my God. Had me deliver to a deserted desert 🤦🏼‍♀️ I’ve had to drive MAAAANY times through a neighborhood to another to a main St. To get where I need to be when I could have just made a left turn. They owe me so much gas I can’t even count. I also HATE that we have no idea where we are delivering to until we have picked up the food and hit pick up complete. It’s NOT FARE AT ALL. They know we can’t cancel once we have the food. Anyways, I’m glad I have the job but it’s so not ok. Just ridiculous. Extremely stressful with just those two. Oh! They have me picking up food all the time from places that closed like an hour ago or more. Come one Uber. Do better. Also, they are the WORST customer service I’ve ever dealt with in my life. I’m being serious. You get transferred six times no matter what. Seriously. Not five not seven SIX. I’ve counted. That’s how many times I e had to call them. I’ve had time to count. And each person says “I promise this is the right department “ EVERY ….. SINGLE ….. TIME. AND you tell them that the guy before promised and then they say “ well this time it is the right department “ but it’s NOT and never is. I swear on my dogs that I’m not overextending at all. I really hope they work on this stuff. It’s not just some small issue. I love ❤️ my customers though. I deliver a lot at the same times so they know me by now.

Good money making ability - terrible support team.. I’ve been delivering with Uber since October 2021 and I would like to say that you can make fairly decent money if you prioritize delivering throughout your day. However there are three large issues with the app the main one of these being if you’re only delivering on the Uber eats and you will not receive your surges I’ve probably lost out on more than 1000+ dollars simply by not receiving my search funding. Other than that if you were to do you deliver for another app such as lift for shipt and you are online with Uber but not currently doing a delivery, Uber will track the driving time that you do for the other company towards your overall 12 hour driving limit. this has recently caused me to have to go off-line early and miss out on money that I really needed it to pay bills. My final issue is that when you call customer support even if you have diamond priority support you will get redirected to an overseas customer service agent who will provide you with canned responses to your very specific individual needs, and most of the time when you call support, your problem will not be resolved and it just ends up being a waste of time. So all in all if you just need money Uber is a great way to do it but if you’re not careful you will not get us paid as much as you should be.

Don’t get me started. So first off I understand business side Of things your in it to make money but let me tell you first off the way they will send you far away for only Pennie’s and when I say Pennie’s is crazy, I had a order to go 9 miles away for 2 dollars and that was durning there Extra 1.50 which is crazy. I don’t like the fact that if a customer cancels you have to fight with uber to get your whomping 3 dollars. The fact that you tell uber over and over and over a store is closed and they still let people order from their so you waste all your gas to only get 3 dollars it’s done it to me twice now. I don’t mind the thumbs up or thumbs down but honestly they should let drivers see why they got a thumbs down. I think every delivery drivers get should be a 1.00 per mile so if you go 10 miles your trip is 10 dollars plus tip not 3 dollars n then maybe get 3 dollar tip for going 9 miles that is crazy and stop start me on Spark deliveries from Walmart I had 3 orders cancelled in a row and uber doesn’t pay drivers even Tho you are sitting there waiting and waiting and waiting it’s not bad if you need money but also let’s treat drivers better and give them some more compensation instead of Pennie’s last night Uber had transferred me to 8 different people for one simple task and they couldn’t even get that correctly I had to go to someone this morning and got it done

The up and down app. The app is great when it wants to be, other times not so much. I have been driving for Uber for a little over a year. And in that time I can say there is good but there’s a lot of bad. The app has a lot of issues, you shouldn’t have to uninstall and reinstall an app for it to work is one. I have experienced a few solid weeks of making good money then all of a sudden the app is having issues that no one from Uber knows how to resolve. I really feel that this is by design. Uber doesn’t want their drivers to actually make a good living. Because if an individual is making good money let’s say for 3months straight Uber fears you have the opportunity to find something better, with less pressure to cover your bills. For the past few weeks I’ve been starting my day off early to get the morning surge pricing and would be done by 3pm. After the first week of doing this the surge pricing went away. The next thing to go was the app working properly. The map is usually a light grey when it’s not too busy and red in areas that are surging. All of a sudden my entire map is white except little pockets that are surging. Now I barely get any rides. I think this is to keep you working for them. Luckily I also drive for Lyft so when they start pulling the usual I just turn on my Lyft app. I recommend also becoming a Lyft driver also, so that when this happens to you, because it will. You’ll at least have a back up to still earn money.

Somewhat good. I’ve been working for Uber for over 6 years now it’s a decent gig if your a single mother like me and can’t get a regular 9-5 due to your child’s schedule. The only flaws I absolutely hate that Uber should look into is when delivering at night or anytime really and you get to a restaurant and it’s closed, your not compensated for gas which I feel like is only fair because you have driven to the pickup location so not only did you waste gas driving to the location you don’t receive any compensation from it unless you contact Uber support. Uber should make each restaurant go in an update their closing times. Most haven’t updated their closing times since before Covid so now with every place being understaffed your likely hood of delivering at night and running into closed restaurants is high. It would save us the stress and gas and it would also save the customer stress since they are under the impression they are getting food and aren’t the time wasted waiting on that closed restaurant could have been spent at one that’s open. Update…..Also Uber should stop letting customer say they didn’t receive their food when reality they did I’ve been delivering for years and have never stolen anyone’s food even with documentation that the order has been delivered to the correct address they still say the didn’t receive it and that’s messing up my job my income. Uber needs to require everyone to have a pin set when receiving food to verify they actually received it!

App is good. Support is abysmal. The system crashed today and I lost half my pay and the delivery it crashed in the middle of didn’t count towards the promotion. I called customer service and spent 1.5 hours on the phone transferred between TWELVE people. Every person said this isn’t the right department we will send you here. This includes supervisors. I was transferred between 12 people and 5 departments before the issue magically resolved itself, much to support’s surprise. Also typically to my understanding new drivers are supposed to receive a new drive promotion. This never happened for me. A week into driving I call support and ask and he tells me it can take 10 days to show in my account. I’m on day 15. Since I was already with support for the above issue I asked about this too. I’ve now spent another hour being transferred between 6 more people, everyone saying oh yes I can help get this on your account and then they disappear and a new person picks up and makes me start over and now the 6th guy says I’m apparently one of the unlucky ones that just doesn’t receive the promotion. He had me on hold and was investigating and now I just got hung up on. So to summarize I’ve spent 2.5 hours on the phone and spoon to a total of 18 Uber driver support employees today and at no point did anyone ever have a single clue what was going on. Extremely frustrated and disappointed with the quality of support. And I’m exactly where I started. Horrible.

Can’t zoom in on map.. You can’t check where the order is going. When they offer you an order they give you a very zoomed out map and no way of knowing if it’s going to a sketchy apartment complex, or if your going way out of a hotspot. And when you do end up accepting the order they swiftly do a 180 flip and zoom in on your arrow so you can’t even check where it’s at when your able to interact with the map because you have zero clue where it was in the first place. Very tricky and untrustworthy app. Edit: also they give you like 5 seconds to accept the order so if your driving and get an order sent to your phone good luck figuring out if it’s worth taking. Edit 2: they added this thing called the “trip radar” which makes it to where you have to accept the order really quickly otherwise another driver will take it. They added this for the sole purpose or making the driver accept the order as quickly and impulsively as possible. Just remember, they’re not on your side trying to help you make extra money. They’re trying to pay you the least possible and make you work like a slave. Edit 3: I swear take off the trip radar. Even if you go to accept an order from the trip radar most of the time it will say another driver matched this delivery even if you accept it before. The trip radar is nothing but a complete garbage addition to the app, and it only shows how greedy Uber is and how little they care about drivers.

Auto background checks are awful…. I decided to get this app and sign up for uber just to find out after the strenuous process of finding my papers and documents was for nought. If their automatic background checker messes up or finds a “discrepancy” kiss your uber driving dreams goodbye and say hello to painful weeklong processes of trying to get in touch which their support team (which can take more than an hour if you even get the help you need). I got in touch with a support agent after 40 minutes of waiting and she said there was an issue with their auto background check and that she would have the internal team fix the issue and that I would get an email saying I'm ready to drive in a day or two. To my surprise instead of an email saying Im ready to go I got an email saying there was a discrepancy on their auto background check, checkr, website and that I would have to manually put in my info to the website. I did it after the strenuous process I’d been through to get here and to my surprise it said i would need to contact someone in checkr support to get my “discrepancies” sorted out. With no info on how to actually do such a thing on their website and the pain and suffering I had gone through up to this point I decided to throw in the towel. In conclusion this is the worst experience I’ve ever had applying to any job, so if you’re as lucky as I am with background check “discrepancies” I recommend moving on and considering a different company to work for.

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Uber Eats driver. Firstly, i am working with uber from more than one year on full time but now it is such a worst time i am facing because you are doing partiality with car drivers . In starting we earned $250 per day easily then we drop down to $150 per day and now it is the worst time that make us impossible to earn even $100 in a day. You can check my account from last month ,how much i am earning in a day . First you prefer push biker then motorbikes and in last comes the turn of car drivers . When we call you usually you always told there are not much deliveries in the area but it is totally fake . I cross check from 3-4 bike riders in last week and they told me they are earning minimum $250 in a day and even push bikers are earning more than us and you can check our account. I am really disappointed and i cannot expect this type of partiality from uber.

Poor App. The maps is terrible and not updated, the directions given by the navigator are also vague compared to google maps. There is also no system to hold the restaurants accountable for taking their time to make meals which is appalling. Additionally, you can get your account suspended from ordering food as a customer. When a store doesn’t deliver the correct contents you press I did not receive contents too many times they suspend your account. This is not acceptable considering the customer has paid for the deliver service. When you intend to reactivate your account they send you automated responses insinuating that you have conducted fraudulent activity and that you must read and understand the terms of use to reactivate. How about you fix the refunding use in app? Or provide a customer support line. I understand that some people may abuse the system and conduct fraudulent activities but you cannot assume that every person that makes multiple refund requests is committing fraud. On 8 seperate occasions across my account and my partners Subway Helensvale did not pack the cookies we ordered and we requested immediate delivery/refund. I understand that it is not the drivers fault, it is the restaurants but maybe they should be held more accountable in these circumstances.

Uber Eats to Uber X. The whole experience working with Uber is good but the support team can’t really solve your problems. I recently upgraded my account after almost 1.5 years from ubereats to Uber X and so far they have blocked my Uber eats account as well without any prior notification that it’s going to be blocked. I don’t think this was necessary as it’s the same app which is used for both services and blocking my Uber eats account made no sense at all. Being a rider partner it can be very devastating financially when you can’t work and earn the weekly wage to pay your weekly expenditures. That’s the way working with Uber because the base fare is below average and as an add on Uber always deducts a fee for every delivery which you never really understand what for especially when you’re not providing any good support. They have a whole bunch of terms and conditions, documentations and verification processes but in a country like Australia that’s not a problem and can be done within days. Despite repeated calls to the support team, as that’s the only way to reach for help, none has yet helped to solve the problem and it’s been over a week now. Don’t know what the new head of Uber Australia is doing here apart from the latest weekly podcasts. This isn’t really expected and has been disappointing. Please fix the communication gap between the driver partner and the support team.

Uber driver in Argentina. I really enjoy driving and using the app and find that it is easy to use. I love how you receive a client minutes before finishing one, it allows fluidity and constant work. I also love how I can place my home destination to receive trips in that dirección when I need to. I have 4 criticisms to the app. 1. The maps in Argentina need an urgent update. Some roads have changed direction especially in the Buenos Aires province, the government has built tunnels which the app does no recognise and it also directs you to make left turns from avenues which do no permit you to. I also think the the maps should indicate where the dangerous areas of the city and province are so that the driver can decide whether or not to risk themselves and take the trip or not. 2. On occasion the “complete the trip” button disappears and I need to exit the app and reopen it to do a manual reset. 3. I use an internet radio app to listen to music or news during the trips, depending on what the client likes, however the radio app disconnects every time I receive and accept a trip. Overall a great app, I would give it 5 with these fixes.

Zero stars for uber eats. I’ve been doing uber eats for 2 years in Sydney this is completely my personal opinion it might be different for yous 1. Uber eats has a massive market and hype in the customer this is why there are more orders but 2. One of the worst platform for a driver the pay is around 5- 6 Aud depending on the circumstances it doesn’t matter if it is too far 3. Cheating, fraud by notifying riders there is quest but this is the biggest scam uber makes 3. (A) there is no real quest he doesn’t want you to delivery for other platforms, you have to be hooked to uber eats Uber reduces the money you actually have to get and includes in the quest 3. (B) 60 deliveries for 140 $ this is one of its kind, but when start doing it your base pay and service charges will automatically reduced I don’t know why. The normal pay rate is 2$ per kilometre and service charge but you will miss something for every delivery. My suggestion is better switch to higher pay rate delivery platforms because the fuel prices are skyrocketing every day

Extremely Poor Support. The apps safety features for drivers are extremely lax, I was physically assaulted by a customer a police report filed and the customer complained causing Uber to blame me when I was physically assaulted. Any document support is also useless, the contact number doesn’t deal with anyone who provides support for it, none of the approvals team are genuinely trained in what is a legal government document at least for my region (Australia). Make sure you never have to provide a temporary government document to them, they will flounder and promise it’s being escalated and say you will receive call backs all which will never come and never be resolved. Was promised 24 hours has taken over a week still unresolved. Have been refused to be put through to feedback lines after calls to avoid negative feedback reports and email or through app tickets ignored for days and months in case of my physical assault case.

Surges, navigation, calculation of fares. Uber taking the ability to connect to Waze or Google Maps is bogus! They want us to use their navigation only but they get the roads and navigation incorrect consistently! For example doesn’t pick up “no right turns or one way street” Also Uber taking away the ability for drivers and riders to be able to see the rate at which surging to being calculated! This is unethical and dishonest! I used to also be able to log into the back office of Uber and see how fares are calculated and not I cannot but when I question a ride being low they tell me “based on the estimated distance and time the ride was correct based on upfront fares” but they do not consider sitting in traffic for extended time above normal and do not increase the fare unless you argue with them why they should. They also never give you the breakdown of how the fare was calculated and if they do there is no where for Drivers to actually double check it is correct

What have you done?!. So I updated the app thinking that a few of the bugs have been sorted and I can now go back to using the app without having customer messages repeatedly read out to me until I click on it & the volume showing max but so quiet until I close then open it again and when I type a message to the customer it disappears & deletes it before I get to finish typing, just to name a few. Oh, the most annoying & disappointing one is showing that I have received a tip repeatedly for the one tip getting me excited think I’ve received many but it’s just one repeated. But, no, now I cannot even hear the guided directions even though it shows the volume as up full, the message a customer sends while I drive I can’t hear being read out now either which is dangerous while I’m driving as it also disappears quickly now. Arg so many things. Also, to try & find in the help section where to tell you guys this is not easy to find at all.

Change ‘online’ time back to ‘driving’ time pleasssseeee. This app was wonderful for the past two years I have been doing UberEats until recently when they updated the app, it has become useless and not worth it anymore. I am a full-time student studying and working UberEats to help fund my uni expenses. I used to do Uber in the early mornings before my class or after uni in the afternoon. Somedays when I rest throughout the day, I open Uber during the night and get few orders. Recently after the new update, they have changed the 12hr ‘driving’ time limit to 12hrs ‘online’ time limit. In the past few weeks after the update I am only getting 1-3 order during these 12hrs online time, they the app goes offline for 8hrs. By the morning time when it goes back online i am already at uni. Instead of counting the ‘driving’ time used to make these 1-3 orders like before and keeping me online to receive new orders it counts the time the app was ‘online ‘ regardless if i was resting or if I was at home. This is soo inconvenient and useless. Now I can’t make money on it as before and therefore I am forced to quit Uber and find another job.

Misleading and often failing. The app continues to show surge pricing that disappears when an actual job comes up. I also do not get any benefit for being the only car in an area - I will stop doing that from now on so there will be st tonnes zero cars available. My specific area is very different from the city area it is lumped into and Uber is under pricing itself and me by charging around -2.5 of what the local cab company charges. Customers would be willing to pay quite a bit more for more coverage - which would lead to more drivers in the area and with that more customers. The Pokolbin area of NSW id a perfect place for Uber but its customers and drivers are terrible let down by the pricing settings of the app - it is a very different place from Newcastle and should be should be treated just way - otherwise Uber will fail there.

Uber Driver App never Worked. I downloaded Uber driver app last week after been confirmed that my account is now active. It’s been 1 week and my account is still not working. I have been calling Uber everyday at least twice and they have been taking my complaint to technical staff who is sending me same message on repeat to send a screen shot of the issue. Till date the issue is still there and the so called Uber technical support team has not been able to resolve the issue. I think Uber is equating money on their technical team as the messages I have received can be sent by customer service because all they say is to close the app and reinstall it. I am very disappointed from the level of service they provide their drivers who are the one actually making money for the company. Good luck to everyone who decides to deal with them.

Aweful geo fencing with destination setting. I drive into the city from Melbourne’s South East suburb and put my destination on Collins S but on many occasions was sent to the Melbourne airport. It’s ridiculous when you can pin point a passenger within metres but when it comes to the driver, that pin point accuracy goes out the window. I’ve emailed and spoke with you support team on a few occasions and they advise that they are trying to help me make more money. If I wanted to go way further than the city, what’s the point of having a destination filter/setting? A few minutes either way , I understand but when it takes nearly half an hour to get back to where I want to go it not acceptable. And if I cancel the ride, you; Uber will punish me for cancelling a ride. And the other one is “I”lol pass you comment onto our development team” this would have been sorted way before but Uber blatantly disregard this for the driver. Lift you game Uber!!!! And fix it now!!!!

Giving a platform for work is one star. I’m giving 1 star for this app, it has lot of issues. Navigation suggestions are not the best. Flexy pay was easy in older version but new upgrade has no options. Viewing weekly income and daily income were easy on older version. Jobs information are not clear enough , street info and suburb info might help the drivers to decide the job acceptance . Giving jobs to the driver who are wrong directions are common error of this app. Missing the tolls used or giving tolls that are not used is another issue. Dropping pick up point and drop off point errors , drop off is not big issue but pick up point error makes work difficult and time wasting. Rates on traffic jam or waiting for someone is ridiculously low. New upgrade looks like more data and battery consuming not sure yet but its continuous sign of finding jobs and you are online sign irritates me . I know I’m online blinking all the time irritates me. And many more . There’s only one good thing , waiting que info separately in Sydney domestic and international terminal helps to decide . Some of the streets are closed for many years in Sydney but app suggests to go through that .

Very poor.. 7/10 places it sends me to are not the correct locations, I’ve had it try to send me down streets that don’t exist to get to a house that is no where near the supposed location, I’ve had it it send me to shops that are apparently located in the middle of a huge car park with the store being nowhere near said location, I could understand once or twice but 7/10 times is unacceptable. The worst part is there is no way for a user to drop a pin to correct it for other drivers. At the end of the day time is money and you need to be productive in order to make it profitable but Uber does not seem to give a toss as you’re an “independent contractor” and if you don’t like it then leave it approach and attitude. Not only that but I had one drop off today with a highlighted red pin due to orders going to the wrong location due to the Uber gps in the past, I dropped of the order at the highlighted pin, at the correct unit so I thought, thankfully the customer saw the picture I took and called me explaining that it’s not his address and I was able to get the order back and hand delivered to the customer 100meters from the original drop location, I showed him my phone and the Uber app where it told me to drop the items. Keep in mind this was a no stopping on the side location and had to drive a few km with multiple Uturns, so it’s not just the drivers this effects but the end user/customers too.

Catastrophic localisation & money issues. I‘ve been using „Uber Driver“ for about 3 months now and it was an absolute nightmare sometimes. I thought it was a cool idea because I like driving and making money on the side. Turns out I got tricked by Uber. For the first 3 weeks the app worked perfectly fine and I got a minimum of 10$ per delivery, which I loved. 3 weeks went by and I started to get 5$ orders nearly all the time. Aswell as the map would always just drift around and was not able to show me where I was or just show that I‘m 3 streets to the right or in the ocean. Which is a nightmare while your trying to find your customer and deliver the food warm. Sometimes the app would make me wait up to 10 minutes before showing me the right address and location. Sometimes I just got logged off, telling me that there is an issue and I would have to run a test while having a customer waiting for their warm food. I would recommend working with Google Maps, which would fix that issue instantly. And also don‘t pay someone more money at the beginning and then drop it by half after they think that this is a good job to do on the side. Can‘t even imagine how bad it would be while driving customers around. But to be fair, Uber has made me enough money even more then I thought sometimes. But these issues HAVE to be fixed asap!

Earnings again. They replies to my review and that was the same automatic response given to all the other people. Your support is the worst may it be call or chat they do not read or listen wt the person is say they just keep on speaking the robotic response again and again. Uber does not even pay according to minimum wage/hr still i never complaint and being a rider that on a two wheeler is tough for all of us and still there is nothing motivating in terms of earnings for them. Instead you don’t even give deliveries now from a month now i have no earned even that much that i can pay for my basic needs above that you guys just don’t care this is my only source of earnings and what i getting? You just keep on hiring like anything cz of which the old employees suffer and i see when I’m sitting from 3 hr for getting one delivery atleast bicycle riders are getting deliveries in heaps I don’t think that’s equality. Stop giving atomatic response if you really care abt the reputation and employees.

Worst app ever very bad experience with mapping (not showing speed limit on uber navigation screen). This app might costs huge amount of fine and dangerous road experience especially main road and huge traffic, uber navigation driver use for best inconvenience and accuracy rather than google map and map and waze but this app version since couple days worst nightmare , even though setting is fine, during ride, uber navigation on screen not showing speed limit at all (disappeared) now navigating through other app is completely inconvenient, very bad driving experience especially this happening during easter and weekend when high demand of service on the road people cant afford traffic fine cause your negligence even though i tried to report to uber their cheap abroad labour model , no response yet its been 24 hours. They should report to developer this issue asap it might cost a lot. Driver choose uber platform rather than didi cause of uber navigation accuracy and ease i guess

Poor experience as driver ubereats. They never listen. Or even check about the truth. The law didn’t protect the driver, and the driver couldn’t say anything. Recently they can just stop my account just because they checked about the verification wrongly and I never had any chance to say anything. Everything is just one-sided and the rules never benefited from the driver-side. It is so bad. I try to appeal because it is not my fault and I don't do any wrongdoing. They insisted on something I cannot prove, they say my account violates the community guidelines because I am not the one taking selfies, which is how can that have proof because of the system wrongdoing they relied on and they just cut me off my only way to earning and continue living. It is just so bad already like the driver is powerless and they can just cut off without even giving you any chance to speak even though I am pretty sure I am not doing anything bad. But the rules only benefited the company and customer. I was so shocked that I could not even work anymore. Living is been hard I cannot earn money, but surprisingly the one who works hard to continue living are being treated unfairly and judged to shut up their mouths and all one-sided. And I come here to only see another bad reputation from Uber itself, showing how bad this company is after all.

Uber Driver App Broken and Pay. Being an Uber eats delivery partner has been a great experience in terms of work but the Uber driver app is very much broken. It make things hard to deliver a great experience to the customer. A few examples; when I send a message to customer I can get about 4 words in until the message box disappears (even when parked) you need to stay almost stone still to send a sentence. (I get this is a safety feature to avoid typing while driving) but maybe adjust movement until the message box disappears? Along side those issues. When a customer sends you a message, The message will pop up vigorously 6-8 times and the way to stop it is to click on it. Makes things hard when you delivery food and are required to take a photo and in my experience blocking the map and have made me make a wrong turn. I’ve also experienced massive delay on viewing earnings after a trip and seeing past trips. Pay is very much hit and miss. Personally it has affected me massively as I’m only available to do delivery’s at night. And relied on longer trips to pay for my waiting for a job time, fuel, and general running costs. I’m giving a 3 star as everything else is great. Just the app and pay needs to be adjusted.

Notifications. For the last 6 months there is an issue where there is no sound on presentations of jobs even on the Uber page they recognise that there may be an issue when you plug the phone into a car USB trust me I have tried to plug the phone in I have left the phone unplugged I have turned up the volume the Bluetooth is not on I have deleted the Uber app and re-started the Uber app I have even gone to the extent of resetting my phone and reinstalling all of the apps again I have done this three times and done a hard reset of my phone before I have done this I have deleted the Uber app in case the backup of my phone is carrying any bugs or issues across to the backup yesterday I deleted the Uber app I deleted and reset my phone I reinstalled all of the phone again then I re-installed the Uber app and today I have noticed when you have the app on automatic except with the phone plugged in or not plugged in to a car USB there is no sound when you have the app on manual except where you have to touch the phone to accept the job with the phone plugged in or not plugged in the the sound works please assist with feedback from the engineering team

Navigations for bicyclists. It was a time when there were two options in Uber app settings whether to use uber navigations or google maps while delivering or picking the order, but now there is no more option left for bicyclists . If you are on a push bike account and in order to navigate, anyhow you have to go on google maps through uber app and If you don’t want to open google maps and prefer to stay on Uber App then you might have difficulty to understand the map as Now Uber maps doesn’t give you proper directions as it still gives to a Car or motorcycle account holders. Uber maps doesn’t give you proper way like from where to go , which street to choose or from which point take a turn. It just shows your position and your pickup and drop off points in maps . you should give options to select which maps a delivery partner wants to use. Not everyone is familiar with google maps

WORST DRIVER SUPPORT EVER. Don’t bother asking for help cause all you’ll get is a generic copy paste response after hours of waiting. They don’t read the question, just the topic title and then just a simple copy paste from their policy book. And if you reply back to explain further they WILL NOT answer. ☝️☝️Hahaha the above is a 3year old complaint which is still happening to this day 2022. This is the new scam Uber is running Misleading quests and promotions to win you back which they do not honor after weeks of completing the required quest. Oh and they improved their generic response a bit but the outcome is still the same (not resolved as with all other driver’s issues ) all issues drivers and delivery partners are saying are very true and extremely hazardous when faced whilst driving on the road trying to make an honest earning. I would not and will not recommend this horrible experience to anyone. This time not waiting for a generic response lol but you readers might get a laugh out of it ; )

Great opportunity. Being a Uber Driver has opened opportunities for us that we did not think were available to us. It requires little effort to do something that you actually enjoy doing, and get paid for it. Yes you do need to make the little extra efforts that you probably would not do so often, like the daily car wash and clean-up instead of weekly. It takes very little time when it is done daily, as it isn’t really dirty, just make sure there is nothing tucked under the seats ect. Vacuum the mats and seats for that bit of gravel left behind by shoes and bags. Be extra politely your guests (yes they are guests, paying but still guests) Supply a bottle of water on that hot day or evening, and maybe a breath mint? Just make it fun, but don’t be “over the top”. You have the right to refuse that rude drunk client without penalty, Splend and Uber are both there for your protection Have fun

Trips kilometres are paid unfair. Dear Uber driver app developers, I am writing this review to your app, and I am straight forward with what I am saying here. The trips we do are not paid properly. You guys manipulate the UberEats drivers partners kilometres. This is a big concern. I am loosing so much time to follow up each trip due to this issue. I am having evidence and I suggest that all the UberEats partners to have a look of their pay at the end of the trip and compare with the initial starting point, and you are going to see that you get paid for less kilometres. I know that you guys use google maps services and when the information is transferred in your UberEats app servers at the end of the trip, you can set a percentage between 5-20% deductions from that trip. Those money belong to the drivers are not yours. You get 25% for offering your service but your service is not accurate. You gotta fix this issue.

Uber driver fare pay. I am giving 1 star because nowadays uber they don’t care about delivery drivers cause they have lot of delivery drivers in Sydney Australia if 4/5 drivers are upset they don’t care about that and the main things is -I think uber knows clearly that delivery drivers are using their own car/motorbike , own petrol, and wasting their time and uber pay is vey low and I wan to say uber support to look after this payment system cause uber driver are doing their job to earn some money not to lose money and uber taking lot of money from uber drivers you can make a profit from uber eats app and from restaurants also and you need delivery drivers money too this is really unfair I will request uber to be fare with delivery drivers and look after the pay things, delivery drivers and uber need to walk together instead of leaving back to delivery drivers At last make a fare pay to delivery drivers without taking their money.....

Overall very good. For most day to day activities, the app is sound. Usually little issues are addressed quickly by devs and some niggly functionality issues can be improved through doing surveys. My biggest criticism lately is the “verify order” extra steps which means 2 extra button presses for every order. The silly thing is that 99% of all orders are stapled closed so I can’t “verify” the order. Ultimately getting the order correct should lie with the business providing the goods so what’s the point of this? Beyond this, it takes the mapping awhile to update certain changes; I’ve been living in an area with roadworks for the past 1.5 years and it still reflects very old mapping on the app. Good user experience overall

More travel for less money.. I have been working now for Uber for almost 7 years and I can tell you that this app is the best it’s easy to use very user friendly and a lot of good features you can benefit from, however, with all that being said there is only one major problem which I have been complaining to Uber about for almost 2 years now, The app will send you a job that can be up to 30 km away and the job will only be for a distance of 1.5 km and so depending on your commission with Uber you can earn a maximum of five dollars for the 35 km travelled, that’s horribly wrong and it’s a waste of time for the drivers and waste of money. When I spoke to Uber about this they said that they have engineers looking at the problem and trying to fix it. And that was about six months ago!

Great. Find Uber delivery app to have a great UI and quests. Suggestions - keep quests achievable (anything over 55 to 120 in 4 days is not reasonable) - Woolies and alcohol delivery prices need to go up (QLD) way too under priced. - add option to cancel : unable to find adequate parking and also option to cancel because another driver took the order. - when going active online and you’re driving to a particular suburb or cluster area to be able to set deliveries for that area as you're driving along the way because after 3 consecutive no’s the app pauses and you lose your GPS directions in the app. So suggesting that you’re able to mark the area you want to pick up in. would be great to set location in app for GPS to pick up just in that area. - when you get a double order, show a summary of both drop off locations. - really annoying when you’re driving and a message pops up and distracts you when driving and messes up your turn off because it won’t leave or give you the option to cancel out of it while driving. If this setting can just be removed and perhaps just a ping notification advising a message is available. - also same for new requests…if there’s a way for a request to pop up without interrupting the GPS maps while driving that would be great. Thank you!

Worst customer service. I do uber eats and I want to move to uberX. So I uploaded every document they requested. They told it activates in3-4 days. And I was waiting for more than 1 week. There was no response from them till I contact them and when I contact them they say they need to done this and that and they tell I advice your complaint to our team and it takes 2-3 days. And after 3 days no response. Then if I contact them again then they tell the same thing for again and again but they don’t activate account. Worst customer service . I have applied for DiDi and ola they activated with in 2-3 days even they don’t have any of my documents. This uber have has all my documents since 2 years because I was doing uber eats but they are not activating account . I don’t even want to give even 1 star. I want to give 0 but there is no option. Worst uber customer service and they don’t even have telephone contact service. They are available only via email and they reply very late for email. Worst service 😡

Updates make it worse. Nothing more annoying than an update that makes things worse or more difficult. Uber always tell us to confirm the drop-off spot as soon as the passenger gets in the car. In the past, the app would immediately show you the final drop off spot as soon as you start at the job, so you could confirm with the passenger. It also gave the destination as a landmark (e.g. Novotel hotel). Now, starting the job just gives you the first navigation direction (e.g. turn left into Smith Street). To confirm the final destination, you have to tap the direction and then scroll all the way to the bottom. And even then, it doesn't give a landmark, it only gives us a street address. I don't know the street number that Hotel is at. And my passengers only know the name of the hotel and not what street it's in. Please go back to the previous method which is far more streamlined

Terrible terrible experience with customer support. Uber customer is very unprofessional team when it’s comes resolving driver issues my Account was accidentally deactivated by kids taken someone photo on my Uber app during the COVID-19 time dealing with Uber support is a nightmare 🤬🤬 they didn’t reply anything for 3 weeks and didn’t even investigate and telling me fraudulent activity happened read community guidelines ok I’m sure I explain everything in messages exactly what happened but they only replied automated message really disappointed ☹️ never thought dealing with accidental mistake would a nightmare. Still can’t read messages and resolve issues if you resolve issues what is purpose for customer support team. Let me tell this is 1st time ever in 4 year I have to with customer support and it’s a big big headache. It’s was accidental mistake on the selfie photo by my kids. I have all the details of the person kids took photo including number email address and by the person still they can’t do anything to help fix it up what can we expect from them,

The support team is not wrong, I have the camera recording, they don’t check and suspend my account. Hopefully Uber will look after the drivers, some passengers are just want to taking advantage to the drivers like changing the location without paying more, if we are not follow what they say, they will give us the worst ranting and bad comments also report to the company, making a fake story, even I had the video recording is useless, because Uber is mainly listening to the passenger more than the drivers because the passengers are the one to pay! Uber can check the location on that day and time that I had followed the Uber map to dropped off the passenger which is Crown casino entrance, but the passenger want me to drop them off the other end which is more than 10 mins drive and more than 2 km, they didn’t want to change the drop off location in the apps, and they just been want me to drive without extra pay, the location is safely has security in there because it is Crown entrance, which mean that the passenger reported to Uber is UNREAL, also the security in the Crown entrance how I can be violent to them?? I hope Uber can consider the location in that spot, and can find the TRUTH!!

No sound. My app has no sound at all. No sound when receiving a delivery request and even when i start driving theres no sound on the navigation but when i connect to car Bluetooth or headset it will ring. Tried restarting and resetting and uninstalling but its still like that. Check my phone settings and its all fine with other apps only this uber driver app. Please help thanks Until now no one had contacted me or tried to fix my issue from the developer side. Still no sound when receiving a request. Please help look into this problem its been like a month and its still the same. I’ve updated the app as well and install/reinstall but nothing happened. Someone please help me out..

Not Driver friendly and worker friendly, Stop using uber and avoid uber all people. In Australia, there is no law from federal government to control uber. I strongly recommend all users after my years of experience and other users and drivers feedback that stop and avoid using uber uber eats and uber taxis. Uber has closed my account permenently forever with reason that another mobile device login and someone else login my account. I went to court, federal government and they said I am correct and I didnot do anything wrong and Uber has done unfair to me aussie citizens, but asbfeo, federal government and court cannot do anything against Uber. There is no commonwealth law which can take actions against Uber's wrongdoing and unfair outcomes to passengers, ubereats customers and uber drivers...I strongly recommend everyone that just for safety and our commonweath law, avoid and stop using uber and there are alternative options available. use black and white or yellow cab where customer is safe under video cameras, photos taken automatically every few seconds, and it is under our commonwealth laws in all ways, but Uber is not under commonwealth law and safety in many ways. do not risk, Uber Company in upcoming years after five years and ten years, will definitely lose business, complete faith from people and society of Australia due to bullying and unfair behaviour.

Navigation problem and payment. If there is less than 1 star I will rate it The navigation is too noisy it shows too many times wrong way, closed way or no road at all. And when send the support the delay 15 - 20 minutes they send back $1.5 no more that. The support send annoying message and say: you have an option to choose another application. Another thing when you have 2 orders you can’t know the rate of each order as you are the work for nothing. Just because you have an order to that area just take another one with extra $1. Replay for developer response You asked me to try force close. I every time do that. is not work and I change my device to make the Uber app work but there is no hope to be that. For more information you put a link in your respond it shows that you try to solve the problem but the link is not work and it shows this message: “We’ve moved a lot of stuff over the years, and it must’ve been lost in the mix....” So please don’t make your self as an interest to my review and send an old link. However you asked me to reach the support team to resolve, do you think I didn’t make it?! :/ I already tried to reach the support team too many times, and every time I send a request they block my account. And I can’t get any orders requests for a 2 days or until they respond to my request with no solve the problem. :’( So please don’t ask me to contact the support team because my account now received orders requests. :’)

i losted account unfairly back in 2019. i had been also as many said unfairly treated had positive 500plus feedbacak on deliverys in 2019 april losted my account even im profesionalntaxi driver with acrediation in Australia i tried dispute uber desciion they wont give chance and open again account inspike to fair work they even lodged for some court but you nothing was done i feel very disapointed and was discriminated as followed rules just back then i losted account and never had goten written even reason the community guidelines was followed and all but that was issue with inthink system deceided customer service were unpolite over phone and in hub as well now im doing other job taxi and as well security when i can also drive yello and zoom2u and no issues is secondary work driving car and registartion and fuel was never cheap never was covered i understood why people who work are nonhapoy i was in same shoes u can be best driver but u will lose accsess without even making fault is hard to do against unfair system what uber eats deliverys or uber drive has u cant win

Could do so much better. For a billion dollar company, the app is actually not that great. Maps are so terrible that it guides you to dead ends and no left/right turns. If you lose gps signals you pay tolls from your pocket as Uber can not detect if you went through a toll road. For a city like Sydney you keep losing signals in the cbd area all the time. Also if you are not given the toll amount, Uber expects you to go through every trip and spend hours to calculate how much you are underpaid and do their job for them and waste hours of your personal time. Current version requires a lot of bug fixes. If you toggle preferences it will still send you requests, ultimately have to cancel the request and it impacts cancellation rate and everything else.

Minimum wage a dream. Get a job if you can do this as a last resort, society really will punch you in the gut when they are riding cheap and ask you for bottled water, which the pay 3 times the price in normal taxi but wouldn’t dare do the same. You earn $150 on average a day , less fuel, GST, car insurance, car maintenance no break pay , no public holiday rates as everyone in society gets and really what you are left in pocket is around $13-15 dollars an hour. All the strategy Uber tells you only works with 25% of Uber driver that do this 12 hours a day. On peak period everyone is out then you get hails to go to a pick up 12km out to deliver a customer on a journey for 7km which is only paid. You don’t get paid for the km you use fuel to get to the customer. So in action you actually in the losing side cause Uber take 30% of that and gives you nothing for the 12km you drove to get there which is running their service to begin with.

User Experience Requires Improvement. Delivering by UberEats is my second job. As a digital designer, I find the app sometimes annoying :) When I arrive at the destination and while I’m typing a message to the customer, an auto-popup message appears with some suggested messages which I don’t want to use as it will trigger the timer. Then, it gets out of the typing screen and I have to go back to taking photos and continue my typing. Or on Home Screen on the top header, I choose to see my earnings while online but it keeps changing to the points. Also, map sends a coordinate to the other navigation apps and that sometimes land on a different addresses which I wish the Uber Driver app would send the address. I wish I could share more but this is not a user-testing form…

Suspiciously not getting enough trips. I’ve been doing only Uber Eats since Mar/19 and the majority, not to say all, the trips are done during the weekends. However, I’ve noticed that since the beginning I haven’t got enough trips after 8pm (sometimes even after 7:40pm), even though I was (and I’m) always available during that period. Lately, I have been having problems receiving trips, meaning, not receiving them at all. I’ve checked with other mates driving in the same area and they’re all getting 6-12 trips from 6pm-9pm at least. I’ve reinstalled the app, restarted the iPhone multiple times. But nothing seem to be working fine. One of my friends has just signed up to Uber Eats and he’s getting way more trips that I am. I’m not sure if it’s a problem with me personally, which I think it’s quite impossible, or with the algorithm used by Uber. I’m only giving 3 stars because I enjoy the usability of the app. At least, when I do get trips it is really easy to navigate through the app as it has a good UX.

Stupid Consecutive Trip banner. Every time I reject a consecutive trip because it’s too far away to pickup, it pops a banner right at the bottom which covers the screen to perform any action. It appears there about 3 times and has to be wiped upwards to remove. Sometimes during the process you end up accepting another trip that you don’t want to accept as well because it is another trip 15-25 minutes away. As a result you have cancel it and the cancellation rate goes up. This banner should appear on top of screen instead to avoid this and stop annoying the drivers. Not to mention the recent changes in algorithms means drivers are getting a lot of trips too far away especially when the area they are in is already extremely busy. No destination visible to drivers and jobs thrown at them while they already have rider onboard leads to cancellation because once the driver has finished the current job and when he looks at the waybill it is not worth travelling the distance for that job and has no choice but to cancel it. Riders are frustrated due to cancellation which is Uber’s fault as the App doesn’t show the details before accepting the trip. This can be fixed by Uber and drivers should not be blamed for it. It will also improve customer experience and substantially reduce cancellation rate.

The current app is the worst ever.. This current version app is the worst ever. It's too slow action, When I've already past a tuning point the app still telling me to continue go ahead. Many times I have to reverse back to turn into the street I just past( obviously can't do it in the main road or during the day in busy traffic), I then end up have to go around to come back to the street I've missed. The rider recently gave me 4 reports in relation to the Navigation which mostly happened in this situation. It's not only the inconvenience, it's dangerous!!! I hope Uber can work hard to find the solution or I will start to use Google map- that would be inconvenient as well because it doesn't showing the rider's name and other information such as address, the rider's rating and contact. I'm not happy at all about this new version app. The font size of the address of picking up and destination is too small that I was unable to see easily When I’m driving, it’s also dangerous to make efforts to see the address clearly.

My One and a Half Year Experience. As many of you know the new app has additional "steps" or "clicks" to see information that was previously accessed or viewed at a glance. At the same time removing valuable features that were an institution of the older app. For the sake of a user friendly interface and safe experience I much preferred the how you could easily scroll from the main screen a tiny bit to see both your daily earnings and the time you have been driving for. This has now been hidden away through clunky navigation. Another featured that has been butchered is the ability to see both your cancellation and acceptance rate. Nowhere to be seen. How are we supposed to track how we are doing? Last but not least another issue I've always had (even on the previous app since DAY 1) is the reduction of audio when a request comes through. Music is always playing in my car and it is a huge safety issue when I have to force quit the uber driver app and restart it just to fix the audio level after it gets affected by a request notification. I do this about x5 times a day. Sometimes more since the latest rendition of the app. Honestly, I think a large percentage of your driver's would prefer the old app reinstated. When you hinder the user experience at the cost of frustrating your driver's and putting their safety at risk, due to a poorly designed update you really have to listen to your employees on this one. Can't wait to see that copy paste response ;)

Disappointed and frustrated. Everything was going well. In July, I changed my mobile phone and installed driver app on that. I signed in and tried to go online. The app asked for selfie and so did I took selfie. The next thing is my account was deactivated permanently. I tried so hard to contact support team but no luck. Trying to contact again and again for about a week with hope they resolve it. I was so tired that I stopped trying more. Now, week before this day I tried to sign in again. The support team suggest to sign up with different email. So, I did it and upload all documents. After doing everything when I pressed go online app said to contact support team. Two days back I receive an email that your account can’t be activated. Today, I decided I should write a review here to help other people to be aware to dark side of uber. I has been so frustrating experience driving with uber.

Don’t even thinking to work for this company. Hi uber i just want to quit driving with you . But before that i let you know that your policies and your way of treating the drivers are very much my concern to quit uber . In South Australia your prices to customers are cheap but driving in South Australia are very expensive. Our registered fees i paid 600 more for a year compare to normal registration . 8 years of car age other states minimum 10 years , Fuel expensive , your jobs are cheap . Your commission are 27.5 % way to much . No surge on jobs any more . No thank you for your business . I think you should compare uber drivers pay rate to melbourne sydney drivers pay rate . And consider all the things like registration, and other costs aswell . Government and you charge alot if we stick with you . So sorry . I quit and I believe all drivers should think to quit driving uber in future . Your policies are not for drivers your policies are for yourself only . Good bye and best of luck who stick to driving uber in South Australia.

Not happy. I had another bad experience now. This 8 hour break system wasted my day. I am on the Uber app going to check the 8 hours break time. Instead of hit the side menu my hand slipped and hit go. I called Uber support team they said I have to wait next 8 hours to go back online as they can’t help. She also mentioned thus is common mistakes nowadays driver doing. I question if it’s common mistake why they not fixing as I am loose my day income because of this Go sign front of the screen. I am really disappointed with the service I am having with Uber now. They said they have more support Center and green light hub but no one can help anyone anyway. I also agree with the other people complaining about map I noticed map taking through very tiny street where driver may cause damage on his car. Road sign not update. One occasion I got fine for no right turn. It was very sunny day I pick up customer and as soon I start driving out from his building the road is changed to one way only. But I couldn’t see the sign as I had things down to protect the sun shine I just followed the map directions. Not happy at all.

The system is a big scam. If you just open a friendly conversation with your riders and ask them about how much their trip was and how much you got paid you will be shocked , now off course they don’t rip you off on every trip , I guess the system is designed to be way smarter , but over the period of 3 months I’ve asked 38 riders about the charge and to my surprise 16 jobs were calculated wrong and when you call the support they tell you sorry it’s a system mistake , after a while I realised my cancellation rate is going down even all I do is accept not cancel , I thought this weird but I had took a step further to hang a dash cam looking over my phone to prove that I have not canceled one job and my rate jumps from 3% to 4% right after dropping off the first trip of the day ,could be because I’m close to be a platinum which if I maintain for a month they’d allegedly give me $500 , that’s my only explanation to why it happened now ! Knowing im the type that does all sorts of jobs but doesn’t explain how many riders have been ripped off and how much that makes the company out of stealing drivers hard work.

Passengers vomititing. When passengers vomit in your car it is time consuming and very frustrating because trying to claim a cleaning fee is pointless because of loss of earnings and time cleaning someone else’s vomit and trying to submit information won’t go through for some reason I have been doing u we for 5 years and this should be a lot easier but is not I am fed up with Uber they have reduced earnings when inflation has gone up I can’t earn enough to make ends meat for anyone who wants to do this job think again it’s a huge east of time and resources drivers are treated a second rate when you have to try and get compensation for such things as vomiting riders there should be a easier way of getting reimbursed for our time to do our jobs we already don’t get sick leave paid holidays annual loading if…ing hate this job I frustrates the hell out of me why I even sighted up!

Help drivers in the dark. Would be really cool if as you come up on a address the house numbers started appearing on both sides of the road. That way you could work out what order the numbers go in as you drive up the street. Particularly handing at night in the rain when both houses before my customers house had their lights on & my customer didn’t. Would also love to be able to accept orders via my Apple Watch in case I’ve left phone in car or on my motorbike. Finally it would be very cool to know in real time areas of high demand (nothing more annoying to driving where you think your next order might come from to get an order where you have just been) or even if a restaurant has high number of orders backed up. Very frustrating to get to a restaurant as quick as you can to find out there is a 30 minute wait.

Driving in Queensland may not be worth it + bad support team and app bugs. Be prepaid if signing up in qld this process can and will take up to a month with the required government restrictions for booked hire ! And will cost you close to $1000 dollars you are not told about until you start working your way through the department of transports booked hire process! And Uber does not supplement this cost ! Here’s a list of what to do first Medical $110 Driver authorisation $ 185 up to 2 months wait time - ( federal police check ) Certificate of inspection $100 Extra ctp for ride share $80 on top of regular ctp Booked hire licence $ 245 per year Insurance $175 -$ 600 per year Total cost minimum $895 to $1300 Total time for all application to process 4 - 6 weeks Uber has bug issues I have just become a driver and found after all the cost and 6 weeks of waiting that I can not receive ride request due to bug in app that does not give me option to choose Uberx 3 days spent on phone with Uber support who can not fix problems but only have a level 2 call you back with in 24 hours x 3 Dyas now ? That’s 72 hours so far with no income made How are you meant to pay bills and live ? Not good enough Uber ! These are people’s lively hoods at stake Where does all that commission money go if you can’t afford to support your partners better !

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Worst customer support. One of the worst customer service support 90 % of the time they don’t even understand the concern.

Compensation for Luxury Vehicles. I am driving a jaguar XJL as a full time driver. Yes, I actually enjoy driving all day :) I provide a water bottle, gum, and an executive car experience. My problem here is that my gas is more than the money I am making, not even including all other costs. I want to provide the best service to our Uber clients, but I need you guys to help do your part and compensate me accordingly. factor in my gas and pay me a little bit more please. I’m just trying to help both of us here :) sorry if this email reads as offensive. Thank you Manny Sahota

Reviews. Amazing how 1 bad rider leaves 1 bad review with no apparent reason can so heavily effect my rating.

Getting worst. After Uber so called upfront update , Uber reduced drivers earning from Bowmanvilla to Pearson airport was $64 not is $57 from Oshawa was $57 now is $47 , from Whitby was $47 now is $39 , plus you’ll never get call in Toronto or return call , you gas around $30 to $35 to return to Durham , at the end of the day you’ll use total gas of $50 to $65 to earn $140 to $160 for 10 to 12 hours drive. The most annoying one is from Pickering to Toronto now is $25.93 , Uber are scamming drivers because they think they’ve enough drivers now . No single benefit for drivers, only another scam by 15% of car maintenance but you must do it at Mr. Lube where the charges are times two of other shops charge.. if you chat with rider about how much Uber charge you’ll be surprise , but when you end the trip then you’ll figure out that Uber gives different figures .. the current Uber upfront update only retired drivers can afford to drive Uber, young drivers with family should stop driving Uber and look for something else to do. Is not worth

Avoid tolls. Maps forces u to go on toll road, even for short distances. We should have an option to avoid highways or toll roads. Customers do not like toll road.

Low request. Last 2 days i drive for 4:09 hours and i got only 2 rides which pays me around 9 dollars only i can’t understand that it happened with me because i am a new driver or it happens with everyone.

Not enough pay / worst GPS. Fuel is way to high for Uber to be offering $3 for base order. I’ve driven for 2 yrs and have watched order offers drop as everything goes up. Also, the GPS is the worst! Takes you to the wrong address at least 3 times a night. To the back, or gives you wrong way turn instructions. Maybe pay for an upgrade????

Uber Select for Premier Vehicles. I drive a Mercedes Benz that consumes high octane gas as well as provides less average compared to other vehicles YET Uber won’t let me drive SELECT until I complete 100 rides as an Uber X driver. This is super disappointing and above all the customer support on phone is completely ridiculous - very poor outsourcing job done by Uber. May switch to LYFT

Worst support. Navigation gives you WORST and unsafe directions. Support is worst then navigation. App full of glitches. Unhappy . Better flip the burgers in McDonalds then driving with Uber

Updated app doesn’t work.. Me and several people I know have the same issue. And I notice another person on here posted the same problem. You go into the app and it’s an endless cycle. It says get the app, so you click on that. Then it takes you to the App Store and click open on the app that’s already open. Then check status. Then get the app. The app is already downloaded?????? So frustrating.

Upfront fare feature. Stealing meaning now same as lyft im done with uber

Pay is not enough unless customer tips. Unfortunately what Uber Eats pays for their drivers is not enough at all!!

Scam company. Countless scams from this company , starting from wrong trip breakdowns to lousy compensation for trips . Uber takes 50% of drivers earnings. Yup 50 % not 25%. Overall a ridiculous company . The app is inaccurate 60 percent of the time which then causes customers to get angry . Hope Uber gets unionized world wide

Uber pay driver too low. Uber took 30% from driver fare, so drivers’ income mostly are depended by tips from customers. But lots of customers don’t pay tips even we deliver for 10km. So hourly pay for Uber eat driver is even lower than provincial minimum pay, the lowest hourly pay I got is only 7$ and highest is 15$ for doing Uber eat. If Uber eat app can change the tips system and took less percentage from drivers, it will be more fair. And Ubereat already took 30% from restaurants merchant side by every order, then took another 30% from Ubereat drivers, that’s way too greedy!!!

Sound issue with CarPlay. After update, I’m unable to use CarPlay with my iOS (iPhone XR). Sometimes there is no voice even for the trip notifications, I missed so many trips. I have to keep looking at phone while driving. Even can’t play music from stereo if Uber app is in “On”

READ REVIEW.. Giving 5 stars so my review gets seen. If I could give the overall experience 0 stars I would. The app is super buggy, regardless of how many “updates” they make to the app. The amount of times I have to close the app and reopen, turn off the gps voice because it’s annoyingly repeating itself, not being able to accept orders and the app makes my phone so hot I’m unable to see the screen for hours because of how dark it goes. I decided to make Uber eats my full time job because of the flexibility of making my own schedule and being my own boss. But, I noticed since I started working for Uber eats last year, the base pay has gone down to only $3. $3 is nowhere near sufficient for a trip over 10 minutes/10km. And only adding an additional $2 for 2 deliveries making the total $5? Pathetic. I also noticed that Uber added “cancellation rates” on the app under our profiles. I think it’s guilt trippy considering you only pay your drivers $3 per order. Uber needs to pay their drivers more if you want drivers like myself to stay employed for your company. Solely relying on tips is not fair to the customer and not fair to the drivers, especially considering the outrageous gas prices currently. Not to mention the amount of how much my poor car has deteriorated, it’s not worth it anymore. Spending most of my earnings on gas and car maintenance/mechanic. If Uber continues to treat their drivers this way I will have to stop working for your company and finding work elsewhere to pay the bills. If you’re thinking about signing up for Uber/Uber eats, I would think and consider twice. Unless they change their ways, it’s no longer worth my time or yours.

Review. Uber charges high percent of commission, which is not worth it to drive, but once I find another job I ll quite driving. Some uber drivers have luxury car like Audi and BMW ,uber should give them fuel bonus bcz of heavy engine.

No trip requests at all!. Hard to get trip requests. There’s days you don’t get any trips at all. Even a week. Tried contacting to the customer support many times. Don’t be a uber driver at all!!

Thief!!!!! 6$ for 58minuts drive and 4stops?. The app is horrible, tons of problems that even costumer service can’t help you to fix ! The worst is that gas price is going up everyday and Uber fare is getting lower than before ! Uber is scamming drivers without they notice ! What’s the reason that they don’t show you the exact price of trip ? And why app pays the tip later in an hr or two ! How you gonna know how much a costumer tipped you exactly !? You don’t see the tips until you have access to customer contact. And the awful part is giving you request for 4$ 35minuts drive! Or 20km Drive 2 order for 6-7$ in an hr 🤔 if you don't accept the cheap request the app is not giving you request for long long time more than an hr and is gonna start with 3$ to force you to accept the request if not there is no work for you. Uber is just a thief that is taking advantage of drivers specially newcomers and immigrants! I can't believe how this system exist? Legal fraud? Gas price is 168today and uber laying you hourly 7 /6 $ if you be online for 8 hrs minimum. So are we donkeys to just work and earn the gas money in full time shift? At the end of the week you might have 200$ left after paying for gas ever day , if you be lucky. I have no choice right now I have to work with Uber till I get a job, any job with minimum wage is worth very very more than working with Uber and letting them take advantage of you . Stop steeling people money.

So long to be able to work. It’s too long before I can start making deliveries. It’s been a year since I started the procedures. The last email I received from Uber support was on March 21, 2021 and it said I could go online in my UberDriver app in 10 to 15 business days and tonight I’m told I have to fill out a criminal background check… I already did this a year ago I even sent the screen capture of the email which proves that they had already received the verification by the company ISB but they are all mixed and still people diffemts every day who continue in the file, So I’m constantly getting better every day….. Why???

No tipping in BC allowed. Uber hates its drivers

It is getting worse and worse each day. 1. Gas prices are going up and we are still getting $3 orders. 2. Customers scambait and instead if what you are promised you get $3 for a 10km ride. 3. Customers give you a nefative review because they do not like the food. You are still in the risk if losing the ability to do Uber. 4. Less and less orders are received each day. 5. Very bad customer support. You cannot resolve your issues by message. You can only solve your issues with managers on the phone via phone. 6. Idiot drivers take $3-$4-$5 orders. 7. When Uber combines 2 orders or more, it cuts the pay by at least $1. Sometimes more. The only solution to that is to unionize.

Scam or money stealer. Uber sucks. Don’t even pay the hardwork. Uber is growing just by taking 80% money from the customers and by paying 20% to their drivers or workers. Even though government is supporting these scammers.

Bad customer support. The way your customer service deal with uber drivers is a very low grade. The person on the call speak with so much attitude and can’t even ready to solve the problem I wouldn’t recommend any person to do uber eats because very downgraded from my experience.

Doesn’t pay drivers well. Uber is no longer paying drivers well. If you drive 10 kilometres to pick passenger and then take 35 kilometres for drop off in about 40 minutes and then it pays you about $25 only which is nothing as you pay for gas and at the end of year.

Ontario fares are trash. They pay $40 including tax for driving 98 KM don’t drive for them it is not worth your car and your time!

Pay is becoming too low. Pay is becoming too low. Too many drivers in the same area all the time and demand is low.

Worse management.. This kinda issue happened with me multiple times. They’re scamming the food delivery drivers. I was doing alcohol delivery. They gave me a high paying offer .As I accepted the offer, I saw it was a liquor store order in after hours like around 2:30, I messaged the team that the store probably be closed and It was 15 minutes far from me. Their employee said you must go there we are here to help you out you will be paid. And when I reached The store was already closed as expected. He said me to send pictures of the closed store and I send then he cancelled the order by himself I didn’t even said yet, which impacted bad on my cancellation rate. And When I said what about my fare he said he can’t do anything. Uber can’t do anything in those kind of situations like I travelled 13-15 kms without any reason. Seriously, Scammers!!

Uber eat delivery is waste of time. It's not worth to earn through this as delivery orders price even didn't cover gas price. So, its more of just waste of time and money rather than earning .

Low drivers paying (only 25%). Uber keeps 75% of customers money, Gives you 25% and they are taking taxes from drivers and they need to pay taxes end of the year. It’s horrible wow. Also they give you fake calls like you are doing comfort but they pay you like UberX.😂🤣😅

FLAWED RATING SYSTEM!!. please change your rating system , if customers don’t rate it should be an automatic good rating …. Because really the only time customers rate is when they have a complaint please fix this

More rider information needed!!!!!!. As uber provides all the information of drivers like Car info, driver’s photo, name to the riders, a driver also need riders photo especially when picking up from the road sides.

Slavery !. Inflation and gas prices going up crazy and Uber still offers 3 dollars for delivery !! You should rise the minimum to 5 dollars !! I hope delivery drivers stop accepting the 3-4 dollars offers which will make the app rise the minimum to 5 because no one accept it !! Uber living in another universe !!! As if they don’t see crazy prices on gas and grocery !!! I was laid off from the company I was working with and was forced to do something until I find another job, it was horrible !! And some people from specific nation are the one encouraging Uber to continue with this policy of greediness, because they accept anything and they live 5-6 in one basement apartment… yah it’s good for ya! but know that you’re harming others !!

Modern day slavery. Uber takes advantage of drivers by providing wages that are ridiculous and pocket a third of the few dollars you make. The only way to make Uber make sense money-wise is counting on tips and speeding through the streets to save time to fit yet another delivery. Tips are like throwing dices, you can get nothing, a mere $2 dollars or more. You can’t really count on that to make a buck. Uber has algorithms in place that limit your earnings to the max. On average, a half-hour delivery will get you maybe $8... Cut off the car maintenance and gaz costs and you have less than the minimum wage. To put the cherry on top, you are rated by customers on each delivery and let’s be honest, it doesn’t take much for a customer to get grumpy waiting for food and touch the thumbs down review on the app. So combine all the factors above together: the result is a mess. Uber is modern-day slavery.

Uber. its not worth to drive uber, uber eats , uber just don’t care about drivers. GPS is getting worst, you can’t relay on uber gps

Unfare pay. Increase the base fare per order do you want your driver to survive on tips 🤬

Customer service. Worst customer service ever i have seen… they just pass the chat or call to other agent i had one small issue and they passes my chat more then 10 times and they didn’t solve it they just said it will reflect after 72 hours and still not solved

Garbage. Waste of time platform. Garbage

UBER IS WORST, SAVE YOURSELF FROM THEIR SCAM. uber should fire their customer support staff they are the worst kind of human beings I have ever seen, I would never ever ever think of doing uber delivery again, because of them I have started getting migraines

Worst company to work for. Uber's Prolly taking up 80% of what drivers/delivery couriers should make in a day Shame on you guys

Wasting time to work with Uber. Working with Uber most of time is just wasting our time. We spend our time out of home to make a little money, but normally it even doesn’t cover your gas and mileage of our car. I don’t recommend Uber to everyone. Go and find other ways to make money and don’t waste your time with Uber.

Uber paying $3 per oreder. for 10-20km!!!! orders seriously

Unfair fare, masking fare under tips. Acceptance rate is 5% now, uber is giving worse orders in the history. 3$ for an hour orders. All the order starts from three dollars. If customer paying trip upfront, Uber is only paying three dollars underneath. Uber is using the tips to give low-fare to the Driver’s in directly

Boycott Uber Ontario drivers. Now Uber started showing up front and destination which very kind and nyc towards driver but the problem they r taking 70 to 80 percent of the fare from ontario drivers i just drop a passenger and drive almost 96 kmh up down and they gave 24 CAD but i asked the passenger how much they paid for the ride they said 80 CAD i was shocked. not only this ride they r doing the same thing wid evry single ride that uber what is doing wid their driver. My Felow Ontario drivers its time to boycott uber and start working with Lyft. Uber should get a lesson

Bad pay rate. Hope I could give 0 stars and could post a screenshot of the trip money that i am getting. Like seriously, getting paid 5 bucks for a 14km trip. Absolutely pathetic. Skip is better than uber. Thinking to leave uber driver app if uber does not start paying decent money.

Poor customer support. Nill support. Their customer service staff have no idea what so ever to guide. They even confuse more. I went out and waited two hours for trips. Tried several times to chat with customer support but all in vain. Not even the call support is of any use.

Worst Uber map & Uber attitude. I drive Uber for 4 days. My riders reported safety concerns just because of Uber map. Don’t ever use Uber map. Use google map or Waze. I faced of so many issues with Uber maps while driving. They should judge drivers by listening on both sides. We have to use phone on dashboard to accept requests. Ryders made safety reports about it. They should have common sense to understand.

Uber should improve their policy in terms of payment and customer care/support. Most of the Customer support agents didn’t know about anything. Also they don’t have access to manage your account. Also Uber is paying too low to the drivers. Uber is getting more money than drivers even drivers are working hard plus they are paying for gas and car maintenance and stuff. Another thing is from last two weeks I didn’t get any ride, not even one and just wasted my time and money on gas and called customer support everyday and they didn’t know about anything.

horrible rating system. Uber should enforce a customer rating system just as strict as the driver one. Why should an ubereats deliverer be penalized for something out of their control? It’s ridiculous. Do better Uber. Customers should not have this authority over the deliverers for something out of the deliverers control if the same conditions aren't placed for them.

Not worth for drivers now a day. Uber taking most of the share from the fare. Not worth for drivers. Uber takes advantage of drivers by providing wages that are ridiculous and pocket a third of the few dollars you make. The only way to make Uber make sense money-wise is counting on tips and speeding through the streets to save time to fit yet another delivery. Tips are like throwing dices, you can get nothing, a mere $2 dollars or more. You can't really count on that to make a buck. Uber has algorithms in place that limit your earnings to the max. On average, a half-hour delivery will get you maybe $8... Cut off the car maintenance and gaz costs and you have less than the minimum wage. To put the cherry on top, you are rated by customers on each delivery and let's be honest, it doesn't take much for a customer to get grumpy waiting for food and touch the thumbs down review on the app. So combine all the factors above together: the result is a mess. Uber is modern-day slavery.

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Unreliable and full of bugs. In the past one of my favorite things about driving for Uber was their app support because in my experience it worked better for me than other driver apps for competing services. Slowly this has changed as the app development goes downhill. Recently this app pushed an update to bring a new skin and color palette, but leaves many problems left unfixed. Every few rides I have to force close the app because buttons will stop working. When delivering an alcohol related food order the “verify delivery with signature” prompt appears and then will not go away even after delivering the order. The only way to fix this is to force close the app. I wish Uber would just pay Google for navigation. The navigation has taken me down streets that do not exist or onto roads that are closed. Uber recently updated the photo upload process for the driver app and now uploading a photo takes much longer than it did before. Recently an app update now forces my iPhone to take photos from the ultra wide camera instead of the normal one which leads to difficulty capturing a photo for the customers order. There is a glaring volume issue where I cannot use my phone for Uber driving and playing music at the same time because it will force the volume to a very low level and I cannot fix this issue through force closing the app,I have to restart the phone and use another device to play music while driving or play a CD. I really hope Uber commits more resources to development of stability for this application rather than appearance upgrades or adding new features.

The app needs changes. I have worked for this company for 7 years delivering food this is my top 4 complaints. First of all there is a bug in the app that has never been fixed where you will get an offer and it will turn your music down and not return back to the original level until you either kill the app or open Siri. No other delivery app has this problem its unacceptable to have gone this long without ever being fixed. Second allow us to either change the chime for delivery notifications or mute it altogether i cannot stand the sound any longer i hear it in my sleep please let me have the option to change it. Third let us apply a filter to the orders we get offered. I will never accept and order that is under $1 per per mile ratio and i will prioritize $2 per mile ratio so there is no point to even show me and order that is less than that. I spend my shift declining 70% of what i am offered because they are under the $1 per mile threshold and it would be a lot more relaxing to know when i get offered an order it is worth my time. Today for example i was offered an order that was $6 for 24 miles. Why would anyone in 2024 accept a pay of $6 for 1 hour of work? Lastly there either needs to be a required tip amount to make the order a $7 pay for us drivers or an increase to the fare you guys pay because $2.50-$3 fares are not enough.

This app needs work. I have only been working with Uber for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where the app messed up while finding trips, and a customer called me from a previously accepted trip that ‘dropped off’ and went back to looking for trips. He seemed desperate to get to the airport so I agreed to take him. I verified with Uber that I would be covered insurance wise even though the app was OBVIOUSLY having issues. I tried 6-7 times over 10 days afterwords to reach out to CS to get this trip ‘fixed’ so I could be paid. The kicker was when I received an email notice that I would NOT be paid due to NOT contacting them within 10 days and to “in the future be sure to notify Uber within 10 days of any issues”. To say I was upset would be putting it lightly !!! In calling CS I informed the rep that it was not their personal fault but I was VERY upset and took it out on them. And she was able to ‘fix’ it right then !!! WHY DID IT TAKE 10 days & 6-7 reps before I could get it resolved !?!?!? I am gonna get my CDL license so I can make REAL money driving for delivering goods instead of people so I can provide a living instead of just side hustle money with Uber . This is such a shame since I love to meet people and drive my car !!!

Not built for drivers.. The Uber application irritates me for a number of obvious and stupid reasons. Such as, the navigation voice over directions will sound even when the option is off randomy, the messages inbox has no batch select option which forces you to view each message individually or, have forever notifications, messages also can't be deleted from the inbox, the app will demoralize me by displaying that I will lose my Uber status because of my acceprance rate, then the app will send requests I've already turned down over and over lowering my acceptance rate, sending requests that are so little money that it would be working at a loss, and accepted requests disappearing and or the job is reset and you have to return to your starting point for low or no pay. In the end, the app should be focused on what we as drivers need and want out of it. Instead, arrogant programmers and sociopathic managers decide what we want and need. Just more evidence of American companies nihlism and their lack of fairness, loyalty, and care for people. Money is God to these people and companies, and fairness or good faith cooperation, are just tools of deception used to manipulate those with ethics and morals. If they do something that appears fair, you inevitably find out it is just another lie and manipulation for Uber to be more and more greedy. I'd stop working for them but the truth is, this is all companies these days. "Go die for all we care!", should be their company mottos.

Needs improvement ASAP. I’ve been driving with Uber for 7 years. Uber improved their GPS, app has gotten faster to use. About 2 years ago I began noticing the algorithm becoming more glitchy showing fake surge, earnings per trip have gotten down considerably compared to 2 years ago, specially long trips. Uber’s fee is extremely inconsistent ranging from 6% all the way to over 50% of the fare. Drivers are offered the same trip for a different amount of pay. We stood next to each other to test this. The app is inconsistent with their estimated pick up and duration of the trip resulting in less pay. For example, the app will show 5 minutes and 1.2 miles from rider, it will take a little more than the 5 mins to get to the rider. Then it will show 17 mins, 3.5 miles for the duration of the trip. The trip will take between 20-30 mins and the pay remains the same. I’ve had to call Uber so they can adjust the fare when I catch it and there are many trips like this. You’d think it’s only one or two trips but when it’s all year, it adds up and as a driver you will lose a lot of money. My overall experience using the Uber app is poor to say the least. I’m very unhappy with how much the app offers to pay per trip because my cost to drive has increased dramatically from gasoline to constant expensive oil changes to increased auto insurance. There are way too many drivers at all times and drivers come from bordering states to drive here in Boston. The app seems to try to pay drivers as little as possible while having to hear customers complain to us about how much they are paying for rides. Uber, fix the algorithm and pay drivers better!

Very fishy. I have been with Uber for roughly 2 years now. They were great when I started, I in fact left my regular min wage job to do uber full time. Unfortunately I noticed as inconsistently worked uber I was making really good money I would say, I would try to set a quota of $100 a day which is fair amount and I was achieving it fairly easily with the right amount of effort of course. However I noticed from the time I started at some point in the year the app completely dies out or at least it feel that way, because I log on and will be waiting hours to get a single order than hours again for another one, for what only $3? Practically go days without making any money which is ridiculous for someone who does this all the time. My problem is the inconsistency, the app always tells us surge hours and active hours and normally they would be but this is probably my 3rd or 4th time running into a dry spell with Uber where the order receive rates are just unacceptable, never mind the other issues with distance, miles, and pay. Honestly this would have been a 4 star rating or maybe even a 5 but it’s very obvious how Uber treats their drivers, especially granted I’m a diamond user on the app, and always keep my account at diamond. So for the app to just coincidently stop giving orders or not at the “normal” rate is very fishy especially since every time it’s happened, it’s been in a similar way. You’ll never be able to talk to management at Uber about anything because as soon as you bring it up they will do everything that can to “resolve” your issue without letting you speak to anyone of authority about a serious inquiry.

Auto background checks are awful…. I decided to get this app and sign up for uber just to find out after the strenuous process of finding my papers and documents was for nought. If their automatic background checker messes up or finds a “discrepancy” kiss your uber driving dreams goodbye and say hello to painful weeklong processes of trying to get in touch which their support team (which can take more than an hour if you even get the help you need). I got in touch with a support agent after 40 minutes of waiting and she said there was an issue with their auto background check and that she would have the internal team fix the issue and that I would get an email saying I'm ready to drive in a day or two. To my surprise instead of an email saying Im ready to go I got an email saying there was a discrepancy on their auto background check, checkr, website and that I would have to manually put in my info to the website. I did it after the strenuous process I’d been through to get here and to my surprise it said i would need to contact someone in checkr support to get my “discrepancies” sorted out. With no info on how to actually do such a thing on their website and the pain and suffering I had gone through up to this point I decided to throw in the towel. In conclusion this is the worst experience I’ve ever had applying to any job, so if you’re as lucky as I am with background check “discrepancies” I recommend moving on and considering a different company to work for.

App is garbage. App has issues, when I wait at airport waiting lot it tells me to go to pickup zone at airport. When I get there it hasnt once given me a ride even when i wait over 20 minutes. I see over 10-15 other ubers come and pickup while it makes me wait. But when im in the waiting lot it tells me only 6-10 cars ahead of me. So for some reason it gives them rides and does not keep me in queue when it tells me to go to pickup zone. Uber app stresses how important it is to keep acceptance rates up and cancellation rates down but its impossible to do when it offers you 5 min rides that are over 30 min away. Why would I waste over half an hour for $5 maybe? Funny enough it will sometimes offer multiple rides like that one in a row, and if you dont accept any of them it drops your acceptance rate drastically, it almost feels like they do this on purpose almost as punishment for not accepting the first terrible ride. After acceptance rate is below 85% it no longer gives you the “privilege” to see how long the ride will be, only how far it is from you. Therefore punishing you for not accepting rides that will not make you money and then forcing you to take any rides since theres no way to tell how long the ride is without this “privilege”. Some rides will say “pickup premium likely”. So they want us to accept rides on the whim that you might get some more money? Why not just tell me exactly how much I’ll make or don’t say anything at all? It seems like this app was designed with only the customer in mind, not the drivers.

Something’s changed.... I took a break from driving for several months since my primary job expanded. When I came back, something was different. I don’t do UberEats trips because frankly they aren’t financially worth it considering how long it takes from call request to delivery and you only get paid for the portion from the restaurant to the customer. The rest of the time and expense is on the driver. But now Uber keeps sneakily switching food deliveries back on, I’m guessing in the hopes that once the request comes in, drivers won’t be jerks and decline it. But every couple weeks I notice the food deliveries has been switched back on behind my back. Also, I seem to recall that passengers pay a premium if the time/distance it takes for a driver to reach the pickup point is longer than the trip requested. Apparently that, too, is now a thing of the past. I received a pickup request that took 15 minutes to reach in addition to two toll booths ($3.50 in total). I picked up the rider and found he was only going 2.5 miles away. Total fare to me: $3.45. And that was INCLUDING the $0.45 Uber charged the customer for a “distance premium.” So apparently they feel that adding forty five cents to the fare is adequate when even adding that to the total is still less than the cost of tolls to reach the rider. Oh, and the reimbursement for tolls? ZERO. NADA. If this is the way Uber is going to go about trying to add corporate value, then no wonder I hear so many drivers want to form a union.

Surge baiting. Dunno what your developers have done to the algorithm but I'm over it. Several occasions I've checked my app and have seen that it's surging, which is the only way to make a fair wage with Uber anymore, ill hit the button to go online and surges will either drastically lower or vanish completely. I'd grown used to that. Now there's been a new update. I've seen it surging in a spot in town I'm not at so I'll drive towards it to try and get that surge and it'll vanish right before I'm able to get to it. I've also had to start fighting to even get surges. I'll be right under the bubble for a high surge and I'll get at least 5 or 6 rides that are "exclusive" but don't have the surge from the spot I'm literally sitting before it'll actually give me the surge I'm supposed to get which tanks my acceptance rate and loses my diamond status. The ai chat is useless and pay has dropped tremendously. Being offered dog water trips for $.50 or less per mile is ridiculous. Also the quests used to be fantastic and actually worth the work. Being offered $55 for 60 trips isn't even worth the effort. That's less than a dollar extra per trip. Delivery through Uber eats is even worse than rides because pay is so much lower and trips aren't counted fairly. If I'm making 2 stops at 2 restaurants and 2 stops for dropoffs that is more than one trip. And offering an extra dollar for an extra trip thats another 20 minutes or more out of the way is robbery. Without drivers your company doesn't make money. Drivers deserve to be treated fairly.

The up and down app. The app is great when it wants to be, other times not so much. I have been driving for Uber for a little over a year. And in that time I can say there is good but there’s a lot of bad. The app has a lot of issues, you shouldn’t have to uninstall and reinstall an app for it to work is one. I have experienced a few solid weeks of making good money then all of a sudden the app is having issues that no one from Uber knows how to resolve. I really feel that this is by design. Uber doesn’t want their drivers to actually make a good living. Because if an individual is making good money let’s say for 3months straight Uber fears you have the opportunity to find something better, with less pressure to cover your bills. For the past few weeks I’ve been starting my day off early to get the morning surge pricing and would be done by 3pm. After the first week of doing this the surge pricing went away. The next thing to go was the app working properly. The map is usually a light grey when it’s not too busy and red in areas that are surging. All of a sudden my entire map is white except little pockets that are surging. Now I barely get any rides. I think this is to keep you working for them. Luckily I also drive for Lyft so when they start pulling the usual I just turn on my Lyft app. I recommend also becoming a Lyft driver also, so that when this happens to you, because it will. You’ll at least have a back up to still earn money.

Useless Customer Service. I have only been driving for a month and 141 rides but have been in contact with Uber customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special needs (his words) have issues getting out of my vehicle and left his phone in my car. Mom called and apologized and we took care of it but just wanted Uber to know. 2 & 3 - I have had 2 riders call me and want me to cancel the ride because they can’t figure out on their end how to cancel on the Uber app so I cancel and get dinged. 4 - Acceptance rate - For some reason I keep missing rides with the Uber app and not Lyft. I’m at 97% on Lyft only missing 3. On Uber I can’t get above 84%. I think it is because when I am helping with luggage or opening the doors for riders the rides are coming up. On Lyft they automatically put them in the que and I asked if I can make it so Uber does the same thing because I can’t get to 85% to become GOLD. On all these issues they just keep saying no one can call me back but they will pass on the information. You would think they would want input from a new driver learning for the first time but that’s not the case with Uber. Just go out and have fun giving rides and enjoy your riders and try not to worrying about the stats because they don’t track them fairly...that is my opinion of coarse. Have a great day..

Not perfect but what is. I’ve been a driver for over 10 years commercially been using the app for 3 weeks now. Maps need to be updated I wish surges would have a timer or something so you knew if it was worth while to travel to. I still don’t understand how fares work some shorter rides pay more than some longer rides and don’t seem to be adjusted for either time spent or distance. I wish the app told you ahead of time whether a rider wants toll roads or not because that can make a big difference time wise. There’s no way a 45 min plus ride should pay out 10 or 12 bucks I don’t care what city your in. My riders are great and I appreciate them whatever they tip. I’m used to getting cents per mile it would be nice to throw in a little considering some fares are so low they don’t even cover the gas burned to complete. I wish there was something inside the app that told the drivers hey were getting requests from these areas. My map always says your in a busy area expect requests but low and behold nothing. Where are the fish?! Lol all in all I’ve been having a great time but I hope in the future some things can be better so we can all make money and provide stellar service to the clients

Not a fair system when I comes to customer rating.. I’ve done 273 orders all delivered successfully most of the time early. Out of those 273 orders I’ve done I been rated 34 times. 5 of those ratings were thumbs downs without any explanation why the thumbs down was given. Same for the thumbs up there weren’t any explanations why I was given a good rating either. But due to the 5 bad ratings I’ve gotten my account has been permanently disabled. The only reason I give this app 2 stars is because the money was not bad even though your still putting a lot of miles on your car. But what was done to me is completely unfair even if that is apart of the guidelines it shouldn’t be. This has been done to numerous other if you do some research online it’s not hard to find. It is really unfortunate because I was depending on the money I was making for a lot of things I do in daily life and now I had to go over to Grubhub to make up for their instantaneous decision to permanently ban me from ever working for them again. My advice is to not depend on this app just use it when you need some quick cash so you won’t be disappointed or put in a bind because you are capable to make enough money of this app as an entry level job. someone gives you a thumbs down because they had the wrong soda or their barbecue sauce packets were left out their bag which isn’t your fault but you can still be penalized for it with no communication.

Can’t zoom in on map.. You can’t check where the order is going. When they offer you an order they give you a very zoomed out map and no way of knowing if it’s going to a sketchy apartment complex, or if your going way out of a hotspot. And when you do end up accepting the order they swiftly do a 180 flip and zoom in on your arrow so you can’t even check where it’s at when your able to interact with the map because you have zero clue where it was in the first place. Very tricky and untrustworthy app. Edit: also they give you like 5 seconds to accept the order so if your driving and get an order sent to your phone good luck figuring out if it’s worth taking. Edit 2: they added this thing called the “trip radar” which makes it to where you have to accept the order really quickly otherwise another driver will take it. They added this for the sole purpose or making the driver accept the order as quickly and impulsively as possible. Just remember, they’re not on your side trying to help you make extra money. They’re trying to pay you the least possible and make you work like a slave. Edit 3: I swear take off the trip radar. Even if you go to accept an order from the trip radar most of the time it will say another driver matched this delivery even if you accept it before. The trip radar is nothing but a complete garbage addition to the app, and it only shows how greedy Uber is and how little they care about drivers.

Documents. I have been driving for Uber for almost a year now. And now they had suspended my account because their app didn’t work so I can accept that they can run a background besides they never send me a notification that I need to renew my background check. Then one morning account was deactivated, I was trying to understand why, the representatives didn’t know either for 2 days then I get in to my documents saw there is a ticking clock on my background part I understood probably there was an issue about that so I called and informed them I believe my background is up so what fo we do. They said I need to consent so they can run the background and I told them there is no such selection for me to consent, so after 2 days of frustration I couldn’t go forward with background check and they will keep telling me same things “sign out, update the app, turn of and on your phone try again bla blaa” didn’t happen. Then I figured there was green-hub of Uber that I could go to. Again the representatives at least could be aware of this and say if the app is not giving you the access you can go to green-hub to do your background. So useless they are. The end I took an appointment went to the green hub. The bad thing is this happened over a holiday when I would make the most money. I lost that plus I am still not able to work, because background check is taking too long. Today they told me I have to wait an other 5-7 days. For god sake how long a background check takes, Uber has to change their background team or do something better to inform their drivers about this stuff.

Just a better structure for hard work.. You put in time, car, insurance, dang look like you shower. But if they can route Drivers for orders less crazy customers. Orders ready give or take a few minutes in areas. Not every Driver is aware? Or maybe I was dumb, but to go do others work for an hour? $10 still my car takes the beating. I spent $477 plus today because I worked with another company. They said I was under the influence when I am pregnant hauling to know other drivers steal. Not my issue. No tips often, but Uber changed. I worked so hard took all order for GrubHub. To be told politely downsizing. UberEats just know the area you live. Not all are same especially with climate changes. They help if you need to call for your area. Snow, heck, humidity in South Texas is like a sled day. Snow is not cold the humidity cold people show know. It is 59 degrees, but it will be 34degrees where I live. Humidity, and damp weather it is different. No worries. But each area is different? Speaking Spanish or slang, Vietnamese, ASL, The Corporations know who hustle, but the way you drive, you have to be safe is not ready yet for companies. I want a delivery company to read, look my stats trust me. Not based off a customer who is yelling at me or otherwise. I love to get out after my sister passed Christmas Eve with her heart condition. I think this company has better Ethical, family values than I have seen. I am wowed last three days. Thanks. If you drive other companies it is for your well worth. I do not know your situation, but I am going to stick UberEats UberEats stick with them. I know anyone can choose a company, but I hope they stick with me for a super long time.

I worked almost 1 year for Lyft I’m just writing to inform you .. I was deactivated for no reason even if you worked hard One of the rider wrote something about me that I touched her inappropriately that was absolutely false . They believe in the rider and they don’t care about the driver . They always steel from you .They charge the rider too much .And the driver they paid $ 2.75 for one ride spending 10 or more minutes to go to pick up location plus 5 minutes for waiting the rider to come and another 15 minutes to drop the rider off (total 30 minutes for 2.75 dollars in los Angles California) Sometimes they give promotion but, after you complete the promotion they freezing the app just because they don’t want you to get the bonuses . And when you choose the ride they starting to send you a message that you account will be deactivated if you declined rides /if you no accepting 2 rides consecutive they turn your app off. If the riders are in bad mud for paying too much they give you a bad feedback whatever reason and you suffering the consequence. Or they just write false feedback about you . One time I was robbed I call the customer service and they didn’t respond I called the police and they didn’t do anything about that make sure if you’re going to do this free job you better install a security camera in your car . For my experience Don’t waste your valuable time on this millionaire corporation . Create your own business and star working for you .we deserve better .

Uber Eats driver. The app is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people that aren’t from NY or NJ think traveling in and out of the city is a breeze, and when you live in Jersey City and Bayonne it really is, but that doesn’t mean I WANT to go back and fourth, MORE THAN ONCE in a day, let alone an hour, idk how tolls are anywhere else but getting into any part of NY is EXPENSIVE. Especially now that the pandemic has made the state of New York even more broke. I don’t mind doing it, but there are days when it’s just not worth it and when I really just don’t want to. So please, idk if you people at Uber actually read these but please consider giving us an option to travel out of state, or maybe give us an option to enter how many miles from our preferred location we are willing to go. And can you maybe figure out a way to get us to our destinations without having to pay multiple tolls, I’m doing this to make money, not to pay 2 to 3 tolls for a person who’s only gonna leave a 1-2 dollar tip. If there are going to be multiple tolls, you should figure out how to make it worthwhile.

Why am I constantly having network trouble?. This is the second time driving this week that I keep having network trouble. I have 3-4 bars on my phone and my VPN is off. All of a sudden I look at the app and it says “offline no network”. Today alone it happened 3 times. I was driving to a hotspot and looked down to see I was offline. I tried for 10 minutes to sign on and all I got was “unable to connect, we are having technical difficulties”. A version of this happened twice during my ride shift. The next two times when I started the ride it was unable to connect to the network and sent me to Apple Maps for directions. That cause another error and I had to use Siri to put in the destination and that worked fine. Earlier in the week I spent over 20 minutes trying to get back online. I even rebooted my phone and it still hadn’t closed my previous ride even though I completed it and rated the rider. When I signed back in it buzzed through several ride requested one after another then the app crashed. Once again, I rebooted my phone and when I finally was back online I was timed out because of the requests I missed. I signed off and went home. Ever since the last update of this app there have been problems I have never seen or heard of in the past. What is going on?!

😡😡😡. I'm annoyed with this application, every time I'm seeing details of something or writing something it usually goes away by returning to the map dr navigation within the application, you're trying to see the articles and suddenly the little window goes down and sends you to the map I'm annoyed with this application, every time I'm seeing details of something or writing something it usually goes away by returning to the map dr navigation within the application, you're trying to see the articles and suddenly the little window goes down and sends you to the map , the same if you are writing, many times you are going to send one of the predetermined messages and none appears or I send mine written and nothing happens on my screen, it seems that the message was taken away by nothing,the same thing again when you give it to shoot the photo does not always happen but it does very often and it takes you out and returns you to the map and its instructions. those details that are never fixed many times make many inopportune mistakes be made, then there is the navigation voice that when you arrive at the restaurant does not detect that you are already there and does not shut up with it direct you to your starting point those details that are never fixed many times make many inopportune mistakes be made, then there is the navigation voice that when you arrive at the restaurant does not detect that you are already there and does not shut up with the dirgite to your starting point, they should put a button to indicate that we are already in the place and shut up that irritating since they do not deign to fix the problems.

Discrimation. My Uber driver account was deactivated 2 months ago, neither customer service nor greenlight office helped me. I have been dealing with this for 2 months and I have met at least 15 times with uber customer service and 3 times with greenlight office. I have met with their supervisors, no one wants to help. Everyone sends an automated message. The only purpose of the employees is to stall the person on the phone, they don't try to solve the problem. The reason they give for closing my account is; "You have opened more than one account in your name, this is against the community rules." I am giving my explanation but they don't want to understand. One of the accounts is Uberx and the other is Uber Black. The Uber Black account is already separate. They don't challenge it. When I ask why it was closed, they send me an automated mail. They just say that I violated the community rules without explaining any reason. I ask why, they say they are sending an e-mail and send the same e-mail. This is completely discriminatory, they shouldn't be able to do this without telling me what the real reason is. When they talk on the phone, instead of explaining, they hang up on me. From now on, I'm turning this matter over to the lawyer. I will do whatever it takes, if necessary, I don't care if my account is not active. I just want uber to be held accountable through legal means. I will never let this go, no matter how long it takes.

Is walking deliveries working. I deliver for uber and so does my husband. We currently have to do bike mode but we walk it due to walking mode not working and it’s so hard to walk 4–6 Miles especially when we have our kids with us too. We first did Uber when we became homes less last year on June 2021 and it saved us. Now it’s like 2022 uber changed and it’s stop giving walking deliveries. Me and my husband together made $400 a day doing Uber walking and customers loved us. They saw we was a hard working family and now we barely work Uber anymore cause we can’t afford a car cause everything is too much rent, gas, car insurance. I’m currently pregnant where any second I could give birth and now he’s working his best doing bike mode walking and it’s hasn’t been easy. He does about 4 deliveries back to back and he comes home so exhausted. Uber needs to go back the way he was before and bring back walking cause a lot of people like us use to make money this way or better say earn our living this way. A lot of us liked it the way it was before. I was so much better. It’s not easy trying to find a job now these days so Uber was the best support systems now it’s failing on its loyal employees that deliver for them. We have called and spoken to couple of representatives but nothigg by has improved. Go Back to what you guys were.

Always something. I’ve been trying to get my Uber debit card issue result for going on three weeks at this point because of the language barrier majority of the people I get in contact with cannot comprehend the issue all they do is copy paste a generic response when they see the word “bank” and “debit card issue” it’s absolutely ridiculous they’re not even comprehending the actual issue and just do nothing on top of this the app it’s self is not like it is for everyone else on my end. I do not have an option to pause while I am online nor can I see the map of gas stations and bathrooms available to meet in my area it’s really annoying and frustrating that I have to go off-line every time I need to pause for a second and that I don’t have access to this awesome feature every download the app five times at this point and it still doesn’t provide me with these features if someone could actually fix this for me and get back to me with it in the month that would be OK since it seems like every other issue takes weeks upon weeks for you guys to fix even though it’s super simple y’all really need to move your customer service call center from a non-English-speaking country it is doing nothing but make you guys look awful as none of you are testing if these people can actually speak and comprehend English just because they put it on the résumé doesn’t make it so

Uber has failed. What can I say about Uber. Although I have a great record/rating as a driver, Uber has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive Uber is to make quick cash. I drove Uber for several hours last night and my funds were not available to me. The reps on the phone couldnt give me any type of time frame or estimate when this mistake may be fixed. I stopped doing Uber for the night since I couldn't cash out. This morning, I expected to cash out, but now my funds won't be available to me until the 17th of September!! I needed that money to pay on something now which is why I drove last night!! On top that big problem, Ubers drop off locations for passengers are still not accurate. I took one women to a location and she didn't even stay in that area. This has happened multiple times. I try very hard to give my passengers the best experience possible(and it shows on my account) and Uber can't even give me that. If the money issue happens again, I may switch to lyft. As a company, you can not promote your business telling people you will make quick money or earn money fast if your app doesn't work correctly. Thats considered FALSE information. I understand that apps/programs have issues sometimes, but one thing you must try to avoid is mess with someones money (and I mean hold/freeze it).

Good money making ability - terrible support team.. I’ve been delivering with Uber since October 2021 and I would like to say that you can make fairly decent money if you prioritize delivering throughout your day. However there are three large issues with the app the main one of these being if you’re only delivering on the Uber eats and you will not receive your surges I’ve probably lost out on more than 1000+ dollars simply by not receiving my search funding. Other than that if you were to do you deliver for another app such as lift for shipt and you are online with Uber but not currently doing a delivery, Uber will track the driving time that you do for the other company towards your overall 12 hour driving limit. this has recently caused me to have to go off-line early and miss out on money that I really needed it to pay bills. My final issue is that when you call customer support even if you have diamond priority support you will get redirected to an overseas customer service agent who will provide you with canned responses to your very specific individual needs, and most of the time when you call support, your problem will not be resolved and it just ends up being a waste of time. So all in all if you just need money Uber is a great way to do it but if you’re not careful you will not get us paid as much as you should be.

Phone battery, “Help” Agents, double dipping and GPS. This app drains your battery. You have to keep a charger in your car. The gps is horrendous. It’s so inaccurate for the driver’s side, it frustrates both the driver and passenger. Sometimes, It’ll try to direct you to drop off someone at completely different location, which is scary and confusing for the rider. The help center is very rude, which has not been the case when I first started driving for Uber but there’s “help” agents that’ll literally lie and said you took too long to respond or say that there was a “technical” issue when you end up getting the same agent since your question wasn’t answered originally, after they intentionally closed out the chat because they felt like they already answered enough of your questions. And if you get the same agent twice since your question wasn’t answered, they’ll also not message you and close the chat once they let too much time pass to where they hope you forgot that you’re waiting for a response. The money can be lucrative but if you’re not careful, somehow cents comes up missing from your trip earnings AND tips!!!! (which is guaranteed to be 100% yours), mostly when you use their Uber pro card. Yes, you may get 6% cash back for gas but if you’re not paying attention, they’re actually getting their “cash back” from your earnings before you even get to the gas station. I’ve escalated this issue, was transferred 15 different times and after the supervisor saw what I was talking about, they had no answers for me on why it was happening, nor did they bothered to try to return the money or followed up with me. It’s decent money and the benefits can be good but the games they play is annoying and petty.

Uber Ex driver. I only worked three days for Uber. The first day I had congratulation. Second day no problem. The third days I was tired and two times I missed the exit on the highway, the customer told me no wiry take the next exit. In result of such detour I may drive one or two miles more to reach the destination. Another customer asked me do not follow the Uber direction because he knows very well the area. I did what the customer wanted. Suddenly my account was deactivated by Uber, accusing me doing FRAUD…! I have Mazda CX9 that use lots of gas. What interest I could have to make a detour to bring a customer to his destination ? As I remember I never had Queen of England as customer. The very ordinary people that I had as Uber customers could complain to spend 2 minutes more in my car ? When especially they pay a ridiculous cheap amount for a long distance ? A mistake of a driver in the third days of work should be dressed by a warning, not kicking out a person who went through car inspection and background check. Most all how an employee could qualify me as a person who did FRAUD ? How much was my earning or benefit by doing such FRAUD. Naturally I was victim a Moron’s decision who didn’t want to confess the real reason to kick me out after 3 days good work !

Flat Rate Trip Promotion. I have been driving for Uber for almost 3 years. Recently has been the worst and most testing times to deal with support. They recently added a new feature called flat rate fare and anytime it ends unjustifiably Uber priority support can not source any information that can help resolve your issue. I have twice, had to cancel a order through support because a previous driver took it. Both times, it ended my flat rate and said I declined 2 or more orders in less than a hour. Not only is this false, when I called priority support they only read me the guidelines I have access to on my application. Twice I have been bounced around to 5+ representatives who can not assist. Twice I have spoken with supervisors that have also told me “we do not have knowledge on flat rate promotions”. Why is it that you can offer a promotion, that is faulty in the app, and not have one single representative that can help without transferring to 4 other peers? Also, if it happens to end and you do not document (screenshot) the information to ‘prove’ that you signed up for it, they will not assist any further because it doesn’t even show up in their system. Not for now, nor future promotions. Everything that’s new has an adjustment period and flaws. That however, is not for the partners of Uber to be penalized and left without repercussions. This is overwhelming and discouraging to future partners. As a high tiered driver, I would not recommend to anyone.

App Manipulation. Was driving uber for 4 yrs now here in Las Vegas and I was banned to queue at the airport because of app manipulation but how? I am an old school all I kniw is accet and end trip button person and hate computer so much because I don’t know much any thing about technology I think mistake that I did was they have this thing one going on in the the stage area where when you are number 5 in the queue then the app will notify you that you are allowed to proceed to the pick up area and guaranteed that you will get a rider and I think what happened was I was sleeping and I thought I heard a beep and head tothe pick up area but halfway there I found out that I was still way ahead on the queue so I went back in the staging area and I got my line back maybe thats when the app thought that I went somewhere and got my qeueu back or maybe one another reason was I kept loosing internet connection in the staging area and sometimes either loose my queue or get my queue back or maybe everytime I passed the airport from sonewhere else it keep saying proceed to the airport stage area and I will be number 5 thats why when m planning to do airport run I even tried to avoid that road and go the long way so I wont be tagged cheating but still got tagged as manipulator of app I tried to fight it but nobody wont even listen to me so now how can they fixed the app if they wont even listen to what m saying. One thing for sure I am a very honest guy and hate cheaters thats why I don’t cheat and I don’t even go the airport that much but being tagged as manipulator that is a different story and I will fight it until I clear my name because I did not manipulate the app

Cool app but…. Uber takes a lot for their platform when you are the one providing the service for your customers and your personal vehicle. Since you are an independent contractor there is no employment verification for housing or loans or anything. It takes a lot of driving to pay your bills. I’m a platinum driver and the rewards are pretty minimal for the amount you have to work to gain that status. The only real benefit is the Costco membership for a year. But I was unable to use this benefit because only new Costco members qualify and I had a Costco membership in 2015 so I couldn’t use it. ASU tuition assistance with platinum status but you have to have over 2000 rides I’m at 1600 since April so I’m on my way if my car makes it that far. There aren’t a lot of bonus. I liked on lift how if you did a certain amount of rides in a time frame you got a bonus. Using the uber pro card you have the potential to qualify for a back up although when you get the back up all of your fares go directly to repayment which makes it really hard to keep gas in your vehicle. But if you save 50 out of the 150 you can pay back the 150 with the 50 in gas so it’s really like 100 back up at the end of the day. I wish they would increase the amount and allow you to pay it off on your own accord durning an allotted amount of time so that it was actually useful.

🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️. The GPS is HORRIBLE my God. Had me deliver to a deserted desert 🤦🏼‍♀️ I’ve had to drive MAAAANY times through a neighborhood to another to a main St. To get where I need to be when I could have just made a left turn. They owe me so much gas I can’t even count. I also HATE that we have no idea where we are delivering to until we have picked up the food and hit pick up complete. It’s NOT FARE AT ALL. They know we can’t cancel once we have the food. Anyways, I’m glad I have the job but it’s so not ok. Just ridiculous. Extremely stressful with just those two. Oh! They have me picking up food all the time from places that closed like an hour ago or more. Come one Uber. Do better. Also, they are the WORST customer service I’ve ever dealt with in my life. I’m being serious. You get transferred six times no matter what. Seriously. Not five not seven SIX. I’ve counted. That’s how many times I e had to call them. I’ve had time to count. And each person says “I promise this is the right department “ EVERY ….. SINGLE ….. TIME. AND you tell them that the guy before promised and then they say “ well this time it is the right department “ but it’s NOT and never is. I swear on my dogs that I’m not overextending at all. I really hope they work on this stuff. It’s not just some small issue. I love ❤️ my customers though. I deliver a lot at the same times so they know me by now.

Accomplishes the minimum. After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where they don’t, or subdivides straight, continuous roadways in ways that create confusing delays in providing directions. At the time of this review, the tip notification system is totally haywire and sends at least two notifications per tip, often more and at random times. The weekly and daily earnings pages frequently fail to load, especially the expanded trip summary pages. If one trip summary can be accessed, it sometimes seems to keep all the subsequent ones from loading properly. The messaging feature used to constantly cut out in the middle of typing, which made it difficult to keep in touch with customers and insanely annoying experiences retyping the same thing 5+ times (this seems like it may have been fixed by the most recent update, but time will tell). The help section of the app is unavailable while on an active delivery, which makes it the most difficult to contact support precisely when it might be most urgent to do so. Overall, the app accomplishes the necessary basic functions, but the user experience is frequently unpleasant.

Don’t change states if you’ve been driving a while.. I drove in Utah for over 2 years. Requested to change cities when I moved to Atlanta. They made me submit ANOTHER background check when I had just completed one earlier in the year. And to my surprise the background checked flagged a speeding ticket and listed it as bail forfeiture and unpaid. How is this possible when the speeding ticket occurred in July of 2020 and I passed a background check on the same account in February of this year? Then when I try to bypass the system and creat a new account to drive on. They flag both my accounts for fraud. After deactivating my diamond account, they only opened up my new account to basic trips and deliveries. Meanwhile I’ve done over 200 trips already on this account and not earning any points whatsoever towards the higher tiers of pro status. My pro status doesn’t exist after four weeks of driving. And now all of a sudden they stopped offering promotions in my area. These guys are morons and just give you someone who speaks broken English to talk to through their support line. They never resolve your issue and you waste your time and lose money. When I asked Lyft to change my city. They said, “ok. What’s your new address?” An hour later they had me approved to drive. That’s almost laughable on Uber’s part. Meanwhile Über continues to charge riders upwards of $25 for a 15 minute ride and only pay me $10. Think I’m just about ready to tell them to shove it.

Honest review. I’ve been doing Uber Eats for about a year where I was having a plethora of issues with my app, like I wouldn’t get any quest challenges or initiatives. For example, I had over 1,000 deliveries under my belt at the time but only had 4 connect package deliveries even when I had that feature toggled. I could count on my fingers the number of times I received any quest challenges. It’s been 5 months since I transitioned over to Uber X and subsequently had issues with that feature also that customer support refused to fix. My Uber Eats heat map is completely gray, I don’t have access to my planner, and I’m now eligible to see the dollar amount of my trips but the app and customer support refuse to fix the problem, when I’m in a surge zone I don’t get the full amount of the amount displayed on the heat map, I’m also eligible to do uber green but they refuse to send me that preference. Customer support is atrociously useless, it seems like they all read from the same script and don’t care about what you have to say. It’s been 5 months going back and forth and none of these problems I mentioned have been fixed. I’m going to Uber Green Light Hub to make my case but this has been a terrible experience. I’m going to try my luck driving for Lyft instead. Ohhhh I forgot to mention the dollar amount for my miles isn’t properly calibrated, last week I got a Walmart order that was $8 for 25 miles. Ridiculous and unacceptable that they treat their drivers like garbage!

I like it, but there’s one significant issue for me.. When grouped delivery alerts pop up, I only see one of the delivery addresses. The other one is a mystery until after I’ve picked up both orders and begun the delivery in the app. This wouldn’t be as much of an issue if I had a car, but I signed up as a biker/walker, so unexpectedly far trips are not at all convenient for me. For example, I’ll often accept an order that is to be picked up in town (well lit, always bustling with other students, and near me) and will be delivered back to my college campus. But the other order that I don’t see the address for initially could be a significant walking distance away from my campus. When that’s happened, knowing I would be penalized for not delivering after picking up the order, I’ve had to pay for a ride to and from the second delivery location because it was dark out and it isn’t safe for someone, especially a woman, to be walking around with a GPS trying to find a house in an ill-lit, desolate neighborhood. So, this is my suggestion: we should be able to see the delivery locations for both orders that show up in the grouped request. That way, we can accept the one that we can handle and not find out when it’s too late that the other one is wildly inconvenient and potentially unsafe. It would also be good if both locations with their corresponding orders could be displayed on the map so I can see where each one is supposed to go before accepting. It would also be great if I could interact with the map and actually zoom into the locations before accepting the deliveries. This would bring my rating up to 5 stars.

I used to love Uber. I used to love Uber, however, I think as a driver we should be paid more when a rider cancels or a restaurant hands orders to the wrong customer. I used to work at a restaurant so I can tell when an employee just messed up an order and refuses to make it again. I also do not like the fact that I sit for 30 minutes at time waiting for an order. I am in the city of Dallas people always want food and they always need a ride. I believe my eating should not be lowered just because a few riders only tipped $5 and less and I refused to take the trip. I have been driving for Uber since 2021. It is not my fault if there is traffic or that the restaurant didn’t give me fresh food, so when I receive a bad rating for my promptness for deliveries and rides, it’s insulting. Considering the time and mileage I have put on my cars making sure customers get the correct food and get to their destinations correctly, there should some kind of incentive. I am polite always and I can not help if someone else is in a bad mood. I do not ever have customers lower their tips, but I do not appreciate low ratings over things I can not control. I try to make sure that every customer is comfortable and satisfied with my services, so to see customers taking advantage of that really upsets me. Uber makes enough money to give drivers a larger incentive for their time, so I really hope that the company as a whole can learn to be more considerate of people’s time.

Horrible. I really hate to write a negative review like this. In fact, this my first cynical review of any kind in my life. Unfortunately my poor experience with this app has given me no choice but warn others of the potential issues ahead of them. I have a decent paying job. I have been trying out these type of delivery apps for the past few weeks in an attempt to make a little extra cash. All have worked out well expect this app. I registered my information as instructed, but when I go to deliver I am told by the app I am unable to go online and to contact support. So I contacted support. A total of seven times over the course of eight hours, through phone, the app, and their website. Not a single person can give me any answer or support as to why my app is not working properly. No disrespect or malice to any individual I have spoken to, all were very professional and concerned of my situation. Unfortunately, the system this company and app has in place seems to be completely broken. I’m being told by multiple employees that all my information is correct and that my case has been upgraded to a “Priority” but here I am sitting at home, willing and able to go out and work for this company but unable to, with no explanation whatsoever. Like I said before I really hate doing something like this. But this is literally my last ditch effort to get any type of answer from anyone related to this company regarding my situation.

DON’T DO IT!. I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.

Frustrating. Be prepared for many frustrations as you work through this app. The app had to process my background check three separate times, even though each of these instances had my background check marked as “cleared.” The staff over the phone don’t seem to completely understand you and your questions (perhaps as if they aren’t completely fluent in English?). Additionally, after completing my first delivery, I got a notification that I needed to connect my bank account so that I could receive my payments. When I tried to do so, I go flagged for fraudulent activity!! So now my account is on hold for a week while the higher-ups try to figure this out. I’m very displeased. I’m going to try to stick with this because I really need the money, but I would recommend that other people try something else if they possibly can. Edit: I’m about a month into delivering, and they tried to run another background check. I suppose that’s fair since they want to make sure their drivers are decent people. But the app told me that there was a problem with my background check and that I needed to go to Checkr to get it figured out. I went to Checkr; there was no problem. I’ve been trying to get ahold of Uber to get this problem resolved, but the answer I keep getting is “Our team is working on it. This might take longer than expected.” I’ve asked three times how long I can “expect” to wait, but they refuse to give me a straight answer. So now, again, I’m stuck not being able to earn money because of a mistake on their end. Uber needs to get their crap together.

App freezes constantly and must be restarted.. Constantly the app freezes and I must restart. After a recent update the navigation is touting unnecessarily long trips even when the destination is to a location that’s on the same street it sends you to make 3 extra turns that just make you circle around for no reason. Lastly constantly while I’m either texting my customers or even support a new trip will pop up as I’m on the middle of writing and because of it being set up so when a new offer appears if you tap anywhere on the screen you’ll accept a trip without intending to, without being able to see what the trip was offering as pay or destination and then you have to cancel and that is also held against you if you cancel too many trips. Besides then having to go back into whatever part of the app you were using and rewrite the message entirely. I suspect that might even be intentional so that you accept a trip nobody wants to take. The way that is set up when you receive a new offer and it making you accept it because you were I. The middle of writing something is incredibly frustrating and it should be changed so that there’s an on screen button that has to be pressed or slided to accept a new trip instead of just touching your phone screen anywhere because it’s also occurs that I have my phone in my pocket while I’m walking to leave the order and it makes me accept a trip.

There are good days and bad.. I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hardly any riders tips me and I am polite, careful, and help them with their bags or assistance getting in out of the car when needed. We are providing a service that takes most of our fare and tipping should be automatic. The only other thing that could explain no tips is if the company is taking them. But how can that be proven? I am grateful I have a job to work until I can find something better, but I constantly worry about what will happen if I ever have a real problem with a customer or anything else really. I have been driving for almost two years now and wish the fear of actually being able to trust the company I work for would go away. You have so many drivers though so the opinions of a few don’t seem to be worth your time. It really is not becoming worth the wear and tear on my personal vehicle with prices going down and the passengers having no idea what we have to pay just to drive for you all with commercial insurance costs, fuel, tires and everything else that goes into taking care of our vehicles to provide safe traveling for YOUR customers.

Uber eats driver. I recently started working and i love what i was doing with uber i would make all my delivery on time in order to keep the customer happy....i had some issue with some order and I reported uber with the situation...is a rough time do to covid 19 and most of the restaurants would tell to cancel the order because they had run out of item...i did my best to contact the customer and sometimes I didn’t get a response from them....i called uber support and most of the time i wouldn't get a response... even dough i make sure i delivers all my delivery uber decided to deactivate my account because they said i had incomplete delivery....there customer out here that would complain even dough they get their food deliver.... some customer use trick and say they didn't get their food in order to get their money back and just eat for free....is not our fault there some cruel people out here that would do harm to you just for fun...i feel bad and disappointed because i lose my way to provide money for my family...i Am pretty sure i was doing the best too keep my job and my earnings but uber decided too deactivate my account permanently ......i didn't agree with this decision because I followed all the guidelines and i was blame at no fault.... i did more than 100 delivery in 4 days and my rating was 92% but all this didn’t matter to uber specialized team.....all i hope is this issue to be best review and i would love too work for uber once again.....

No upfront pricing and or distance here in NJ.. Why hide this crucial information. Forcing us to take rides we might not want or might not make sense to the price per mile. I’ll explain why this is so important. For example I as driver see a ride pop up without the route or price info, after I accept I proceed to go to the pickup location taking me lets say 7 minutes. After passenger gets in and I start the ride I now am able to see where the ride is going but let’s say the ride goes to manhattan on a rush hour time. First the price per mile is horrendous second the traffic is insane and third I can’t pickup anyone in NY being an NJ driver thus having to come back empty to NJ WITHOUT PAY! So by the time you add all the costs it ends up being terrible for me as driver sometimes being $15hr. Now let’s go back to the passenger getting into the car. As soon as I see the ride is going into Manhattan (or a place I know is not convenient) I apologize and cancel the ride since it doesn’t make sense at least for me. Wasting time both the passenger and the driver. This happens so often with so many rides and the actual customer gets frustrated because now costumer has to wait another 10+mins for another ride. Then what if the next driver doesn’t wanna go there, it repeats an frustating cycle and might think that using another rideshare app could be better. Losing one client at a time. Uber keeps arguing we are self employed then, Why not show all details to us? Lyft is definitely more driver friendly and doing a better job at this than Uber.

Got banned for posting a video of customer who stole. UBER DO BETER!!!! A customer reported that he didn’t receive his food from Uber. I went to the customers door and asked if he received his food. A slight moment of hesitant then said no( I always wait for the customer to come out and grab their food at least 5 mins sometime they are not home) I let him know I watch him come to the door look around for a bit then grab the food. This day I was driving my other car and forgot to change it on the app. I expressed to the customer I would like for him to let Uber know he received the food. He expressed he would. Later that evening about 2 dreadful hours of cancellations and small order. I received another big order to this customer which was Chinese which was for the same customer. He also reported this order missing this time I recorded it. I expressed to Uber the situation with the customer after reporting twice he didn’t receive his food. Uber told me this happening twice in the same day resulted in my account being deactivated. As A result I ordered the same exact meal for this customer and may have added a little something to make him go poopoo you welcome sir and Uber you are absolutely repulsing if I was someone making a livelihood on this app instead of pocket change after work you would be ruining someone’s life by word of speculation and the fact I had to go out of my way to prove it and get banned for exposing a lying customer.

Needs some improvements. 1. While waiting for a rider, start writing him/her a text message and wait for the “Earn $$$ more if wait additional X minutes” alert which appears on expiration of the 5-minutes timer enabling the driver to cancel the ride without a fee. Expected result: the alert appears on top of the text messaging view; the alert can be dismissed; the driver should be able to continue writing the text message. Actual result: alert doesn’t appear, unable to write the text message (soft keyboard’s key presses are ignored). 2. Navigation is irresponsive to motion at slow speeds (up to 5 mph) even if distance traveled at the slow speed is significant from the perspective of finding a right building or turn. Very confusing. 3. In gated communities, in late night, navigation often directs to closed gates without security. I’m unable to enter the community and have to find another entrance with security on my own, which adds a significant delay to arriving to a pick-up point. It’s understood Uber doesn’t have information about gates and presence of security at gates, but big data analysis could be used to identify gates without security (analyze drivers’ stops and U-turns close to pick-up points at late nights and mark those places as “potentially closed gates”).

Not the best but not the worse. I’m still getting the hang of this app but there are a lot of issues that do not benefit the delivery person. 1. You don’t make money for the time you spend going up into the apartment buildings. Delivery to door needs to be more clear and they need to start charging clients if they want you to enter a building. Uber is risking the safety of its independent contractors by allowing this to happen. 2. You don’t get paid if you waste time/gas to go get a pick-up and the restaurant is closed. 3. You don’t get paid if you waste your time/gas to go pick up an order that was not confirmed by another delivery driver. And you don’t get paid for wasting time/gas to pick up an order that the clients wants to cancel last minute. But the worse is a restaurant accepting an order and you go to pick it up & they decide last minute they won’t complete it because it’s close to closing for them. So there are so many times where you will waste your time. It would be nice if they added a “handed to customer button” instead of having to take a picture - some clients put “leave on door” and they still come down to get their food. The app glitches a lot , especially when new orders are coming in and you’re using the GPS to track a current order. The Uber GPS is also TERRIBLE. It’s not the worse app on the market, but it’s far from the best. And if it’s considered the best, the standards are pretty low. 4. Remember this is a 1099 position, so you’re not making much money after taxes, it’s way below minimum wage and they don’t care how much time you may waste when their app or any restaurant makes an error.

Fired for being hit by a car?. Fired for being hit by a car on Pensacola. After getting out the hospital my account was banned when I later checked my account after recovery at home. Here’s my story: I had reported the accident and I tried continuing my routs as my desperation to make myself useful after being hit from the back at a stoplight on Pensacola, mind you I was riding a bike when ran over from the back. I walked it off as best as I could and called Uber to inform them. Then went home for a bit and later on went back out to attempt another delivery or two for the day in which I collapsed while riding ruining the customers orders. I didn’t have the funds to replace the customers food and I didn’t feel well so I called Uber again to let them know. The next day over my doctor sent me to the emergency room where it was discovered a had a dislocated rib and misaligned spinel cord. My doctor sent me to physical therapy where they snapped my rib back into place and attempted to realign my spinel cord. After all of that, my account was terminated for (fraudulent activity). Not that I did anything fraudulent but I tried forcing myself to still work anyways and work through the pain without knowing that I had these injuries. Yes desperate for money as last year when I had to work for Uber 2022 was filled with you needing to be a perfect candidate for any job here in Hawaii with over 5 years of experience in that job format in which I don’t have. Covid was so stupid and Uber wad screwed for that

A company that doesn't care about its employees, cares about customers rating more though.. I was making deliveries for this company, working hard under the rain sometimes. Never did serious violations, never stole the food or something like that like other drivers do. My rating was 73% and I never was aware that it must be at least 86% in California state. They never sent message or notification saying that I will be deactivated if I have rating less than 86%. And I had more thumbs-up from customers and complinments by the way. So recently I was just deactivated without warning, notice, investigation. This is such an unfair! They say that the reason is low rating and actions which were against “Community Guideliness”. I was always sure that people get deactivated for serious reasons but this was something unserious and something what can be fixed but they just deactivated me permanently and said I don’t have the right to appeal, they just rejected it. If you decide to work for them, know that you are worthless to them and they will deactivate you one day for nothing. You will just waste your time. You can read on the Internet how many people were deactivated even for a customer complaint, which was not true, but customers are people for them, and employees don’t count as people for them. For this reason I’m not going to use any Uber service like delivery, rides, rent anymore. I’m not your customer anymore. I'd rather use services of your competitors.

Drivers are the Minorities (please read before you sign up). Been driving with the app for 6 mouth’s and what I notice with the app is that the customer support isn’t the best when it comes to drivers and dealing with their issues. I experience rating glitches, being on hold for 1 hour just to get transferred around to the same department. The communication system with the emails is the worst line of communication between drivers and Uber. You explain a issue and they tell you the specialist will reach out to you (which can take 6 hours) so if you have issue dealing with your app good luck, Uber could careless who handles the situation. It’s a hassle dealing with a company that only looks to make there riders happy and not both sides. As a major company everyday is a problem using the Uber driver app, if it isn’t a glitch it’s problem with a rider lying and possible getting your account ban. Customer service tells you the same thing it’s like they don't do the actual investigation all they do is listen to rider and that’s enough evidence they need. I been waiting for 3 days to get a problem fixed so I can use my account again ( keep in mind Uber is my only job I have since the pandemic makes it hard to find work) I Pleated with the Uber customer service agents and they don’t care to fully handle the situation. Uber started off good but ended bad I'm trying my best to get my uber back but uber showing they can care less to help me.