Allegion ENGAGE App Reviews

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Crashes When You Try to Delete a Device. Crashes every time I try to delete a Unit to turn it over to the building owner after the last update. Was already a weirdly unintuitive software and this is the final straw to make me hate having to use this app. Why this is the software that comes with a standard entry door spec is beyond me.

Crap. If I could give zero stars I would. This updated version is the worst! I work in a space with 60+ companies, and what good is it if I cant even grant individuals access to their office spaces! I can’t update the door locks, and when I called support the tech told me that the new version is not really compatible with apple products, well isn’t that just wonderful.

Still horrible. There’s no way of knowing you’re updating the users. Once you hit sync, they’re not progress bar or anything showing it’s updating. There is also no confirmation showing it has been updated. This is ridiculous. Plus stop asking about using location services every time I open the app. You sure know how to loose customers.

Love managing my locks using my cell. Great app & easy to use. Love it.

Horrible!. Doors just stop working under resident keys but masters still work. You try to delete to reset and now you can’t connect to the door or find the door on the app. No devices found at all as a matter of fact. Then you have to purchase a new lock in order to get the door working again for the resident. This is the worst software ever! Batteries are constantly dying in less than a year. Some doors we’ve had to change batteries out 3 times and the year isn’t over. Do yourself a favor and DO NOT PURCHASE this product! I wish I could give 0 stars!

Senior living. I’m a director at a senior living community and it is unreal how poorly this system is. Do not buy it! All the reviews are correct. They just stop working and you can’t re commission the lock. I’ve spent hours and hours trying to get them to work again. I expect a better product from Schlage.

Wow. Disappointed again.. Schlage has once again created an underwhelming, corner cutting, unacceptably prices system. App constantly crashes, it won’t allow master keys without allowing no new users to sync to new locks, credentials will just disappear from the system without being able to reprogram them making them completely useless. Unacceptable. Fix this.

Great Technology. This is an excellent way for us to setup our electronic locks.

Unable to connect to our door. We are no longer able to update our door/lock with the latest update. Please provide a new update!

Easy Enough. It isn’t the best and most user friendly software. I have it for a business and it’s worked for the last 5 years. We are constantly having to reprogram fobs with employees interchanging. Batteries are having to be changed out every few months but it’s understandable as we have employees going in and out of these doors constantly, every day all day. We have locks on the doors too so if a battery does go out, we can get in and change them out. My only complaint is how long it takes when reprogramming. It doesn’t always work so it’s a constant battle of deleting cookies, closing the app, logging back in and trying again. Sometimes I have to do that process 3 or 4 times before I can get a fob to connect and reprogram. I usually have to set aside a few hours to program a small handful of fobs on 3 doors.

Terrible. Why is it that every time I try to update a lock, I receive a message stating not connected to wifi or turn on Bluetooth when both are clearly on and connected! Always an issue! Many cons zero pros - please fix your awful app that does not work! How can you stand behind such a horrible product?

What?!? No push notifications?. Great lock and useful app but definitely need to update the app for push notifications.

Update not working. Not so good. Updated the application and now my lock doesn’t show up when I am right next to it. Ap is no good if you can’t update the door file!

You don't need my location. Really guys? You want access to my location when I'm using the app? You want to know where my locks are? That's beyond shady, stop asking for my location.

Agree with the previous review. New update is total garbage, can’t get my lock to connect with my phone. What the heck Allegion?

Update is crap. I am at my location I have no way to to connect to my locks keeps saying not connected when I am 2-3 feet away you should check you app works before you release an update

Terrible app. App continues to crash. Terrible terrible terrible. Spent 7k for my property and can’t get 1 lock to program. Someone needs to fix this ASAP.

Terrified to update. As the manager of several multi family properties I am terrified to update the app. The last update rendered many of my locks useless. We spent HOURS with tech support. I was told to use an android device and maybe that would work(it did not). After more than a week they did update the ap which was not an auto update. I only became aware of it due to another call to tech support. Suggestion do not push an update at the beginning of the month when many people are moving in new tenants. Maybe the developer might want to test the app before they release it.

Hot Garbage. System is always buggy. Locks never connect to WiFi or to devices that are being used to make changes. Updates never occur without running in to constant issues. It seems as though the developer has come out with an updated app, and this still has yet to help with all of the previous reoccurring problems. I will recommend to everyone I know to NEVER use this product! EVER!

How bad can it get. - very bad. 7-2021 has these locks. They were fair. Got the new one. It is the worst. They say “no need to return to store”. Big need to return to store

Doesn’t work. It can’t configure ad locks. We had to find an android device to complete our installation. Why on earth would you write and publish an app that doesn’t work??

Doesn’t work with iPhone 15 update. Ever since updating I cannot use the app it just says “not connected to wifi or SSID”, which is insane. I’m connected to wifi and using all other apps with no issue. Absolutely awful!

High Hopes. My vendor told me to focus on using the Android app because the iOS one is simply bad. Great advice. Rarely does it connect to the lock on first try even though I’m one foot away. Sync button isn’t always available. Why? Turns out Sync is not between the phone app settings and the lock but rather between the lock and the cloud! How is anyone supposed to know that?! Now I’m presented with a red exclamation mark which says Update required. What does that mean? Oh, of course, I’m supposed to know that means that the lock’s firmware is out of date. Here’s the fun part. It’s not :-(. There’s a bug and now I can’t even add new fobs and credentials. How ridiculous is that! Fix it please.

Good Lock and Decent App, but no offline support. So far I'm very happy with the physical lock and the app is ok, minus one giant flaw - if there's a server issue on Allegion's side then you cannot do anything with the lock - not even make a local connection with your phone to download the an audit. You're completely shutout.

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