The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.
· Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay
· Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox
Manage Your Account Information
· View your channel lineup
· View and edit your account information, such as your contact phone number, password and email address
· Look up or change your Xfinity username and password
· View information about your internet usage
· View your Comcast Digital Voice number
Setup and Troubleshooting:
· View or personalize your WiFi name and password
· Refresh your X1 TV box and troubleshoot your Xfinity devices
· Check the connection status of your devices and get updates on service outages
· Use the Xfinity assistant to ask questions and get help
· Set up your remote to control all of your entertainment
· Check the status, reschedule or cancel your service appointment
· Find out your tech’s estimated time of arrival
· Request a call back from an Xfinity representative
· Find the nearest Comcast Service Center
The applications Xfinity My Account was published
in the category Utilities on 2014-01-20 and
was developed by Comcast.
The file size is 124.09 MB.
The current version is 1.40.1 and works well on
9.0 and high ios versions.
We fixed a handful of defects to improve the overall performance of the app’s troubleshooting and bill payment capabilities.
If you're still experiencing issues, let us know at https://www.xfinity.com/report-a-bug so we can help resolve the problem.
If you own your own modem you’re gonna be suppressed which means very little speed bottom of the barrel if you like surprise bills well you’ll love them because they never go down only up double play service $150 customer that had service for 3 years It’s cancellation time but congratulations they will be draining your wallet soon.
I’ve been trying to use this app since I opened my account 5 months ago maybe more and it always says the say thing “ unable to connect and retry” this app has been horrible
New cable box, new top of the line Samsung QLED Smart TV. No problem with Netflix, Amazon prime - “No signal” from cable box. Call Comcast ant they tell me to call Samsung...why is Comcast customer service consistently the worst on the planet? Pay outrageous monthly charges for lousy service and/or non existent service.
The app is okay for looking at your bill. But to get customer service it does not help at all. I really recommend not to get in service with xfinity! Been with them 3 days now and I truly regret it I really hope it gets better
You can check this app to see if a service outage has been reported in your area, but it also needs an option to send push notifications when this occurs. I used up nearly 1/2 gig of cellular data on my phone while I thought I was still connected to my home Xfinity Wi-Fi. A push notification would have alerted me, and I could have managed my data usage, accordingly. The app is, otherwise, fine.
I thought this was a bug in the older app. Updated — why did I expect Comcast would fix it? Whenever I try to troubleshoot internet, it sends me an endless loop of: “start troubleshooting” —> “what can we help you with today?” —> “internet, troubleshooting” —> start troubleshooting —> what can we help you with today? Absolutely garbage.
It is absolutely ridiculous that you cannot unsubscribe from any premium channel through the app or website. They make it easy enough for you to subscribe to whatever you want with a couple clicks, but when it comes to unsubscribing it’s a hassle. No doubt this is by design because they figure a lot of people will just delay unsubscribing and keep forking over more money each month.
I use this app almost everyday, cuz I use it to restart my modem whenever xfinity wifi gets disconnected, usually 5 times in a day.
I love this being able to Ck for outages, pay my bill, change my plan, send signals! Love it
Just about everything Comcast/xfinity does is terrible.
I logged into the app and tapped on a feature. I was asked to log in again! Why? Very annoying.
They do not have 24/7 support. They turned my internet off for “routine maintenance” from 12am to 6am. I trade stocks and depend on the internet. They ruined my investment and income!! This is unacceptable!!
In this world of smart assistants, you are 3 gens behind.
Why do I get logged out every time I try to use the app?
You should really add call blocking to your app this is insane been on the phone for an hour to try to figure out how to block someone who keeps calling me even though I already blocked them but they got a whole 3 different numbers now!!! I’m about to drop y’all all together this is so stupid!!!
Garbage, just like Comcast service.
Garbage company, garbage app, the worst customer service I have ever experienced. Logging in sticks me in a loop of constantly needing to log in.
I also wish to say I don’t understand why so many people don’t like it. If it says Channels are out in your area, you don’t need to know “which” because channels is plural and that means ALL! Some ppl just don’t understand! It does all that I need like schedule a tech visit, pay my bill, assist me to restart my modem! It’s a very user friendly app. Just know that “some” folks have to complain and nit pick about EVERYTHING rather than enjoying the positives in life!
I can’t even view any of my account information so I paid 60 dollars and can’t connect to my internet or even get a refund. And when I called asking for a manger I was told that I would get called back but that never happened.