My Spectrum App Reviews

My Spectrum [Utilities] App Description & Overview

What is my spectrum app? You’re on the move and so are we! Download the new My Spectrum App, now including Spectrum Mobile services.

We’ve made it even easier for you to sign in and manage your Spectrum account all in one place with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Set notifications: We’ll let you know when your payment is due.
• Enroll in paperless billing.
• Find statements: Review previous billing statements and history.

Stay Connected
• Find out when outages are fixed.
• Troubleshoot your WiFi and internet connections.
• Upgrade to Advanced WiFi and extend your internet reach across your home or business.
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Get Simplified Support
• Chat with Spectrum customer service and get help anytime, anywhere Schedule appointments and track your technician in the app.
• Add household members and manage their access.
• Check and manage Spectrum Mobile data usage and plans.
• Instead of calling, find quick answers with in-app support.

Download to Upgrade
• Get discounts and offers in the app.
• Add Spectrum Mobile or upgrade your Spectrum TV and Internet services in the app.
• Be the first to know about Spectrum's latest products and services.

Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.

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My Spectrum App Tips, Tricks, Cheats and Rules

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How to contact My Spectrum (Charter Communications)?
Find this site the customer service details of My Spectrum. Besides contact details, the page also offers a brief overview of the digital toy company.

My Spectrum Customer Service, Editor Notes:

My Spectrum Version 10.2216 November 2022

The Spectrum Mobile Account App has merged with My Spectrum App. Manage all of your Spectrum services, now including Spectrum Mobile, directly in My Spectrum App..

My Spectrum Comments & Reviews 2022

- App and web page issues

I’m not sure why but I’ve had spectrum this and internet services for quite some time, and due to that I’ve had the spectrum mobile app downloaded on my phone to easily pay my monthly bill. I do understand that there are times when the mobile app can not be accessed due to maintenance and so when that issue occurs I go to the website to pay my bill or I just wait until the app development team has finished maintenance on the mobile app. But for some 2 months now when I log in to the app it tells me my account information is not up to date and needs to be updated requesting that I sign out and sign back in in order to update it which I’ve done several times. It doesn’t tell me what my current statement is, or show me any of my past statements. I have gone to the website to look several times to see if it’s just a glitch/bug with the app and it does the same thing. I’ve also tried numerous times to “update” my information on the website and app as well but it just tells me over and over that there was an error with my request. I’ve un-installed and re-installed the application several times. But the problem still persists.

- Stop removing good features-deserves 0 stars for no improvement whatsoever!

I’ve been a customer all across the board for 15 months. I liked the apps the way they were. Especially the mobile app. My review is about the mobile app. First off, Upon opening the app it states to “open it”. Used to be very efficient, concise and to the point, immediately seeing gig usage, days remaining, and billing cycle. No longer is days remaining and billing cycle indicated clearly, must literally play ring around the rosie and still does not show that, other than to view statement. To view usage now is a number of clicks and not obvious as to how to get there. I’ve no idea how those who aren’t so tech savvy will figure this out. As I said, it was fine before and now it isn’t. Some times “old is better” as is the case here. Seems to me taking away good features only helps 2 groups of people - tech support and customer service. Now do to this “downgrade” certainly not an update/upgrade they’ll be plenty busy dealing w people like me calling in, getting nowhere, and being told nothing can be done and the developers did it and it’s a done deal and feedback can’t be provided to them. Sooooooo this is my feedback developers-the mobile app was fine before. Bring it back please! You’ve sealed the coffin on me leaving Spectrum. Completely! Not just mobile not just cable. Furthermore mobile payment can’t even be incorporated into the cable payment. So inefficient! Why?!

- Spam emails generated through Spectrum/Charter Communications

I have been a Spectrum customer for many years and thus have the Spectrum app. From the very beginning I have been bombarded with promotional spam e-mail that I am not able to report as spam or unsubscribe from. When I attempt to use the app to unsubscribe or report it as spam I am informed that the information is based upon my apparent likes. Absolutely none of this is desirable to me. It is endlessly annoying spam. In fact many times I delete one of these promotional e-mails only to receive the same one seconds later. The only possible source for this type of spam must be Spectrum or it’s parent company Charter. I do not pay for my internet service in order to allow Spectrum to drown me in promotional spam for which they undoubtedly receive additional compensation. So if this update requires me to continue receiving this kind of promotional spam, with Spectrum not allowing me to unsubscribe from it or report it as spam, then Spectrum will have failed it’s duty to me as a customer.

- Don’t even call them to ask about the mobile service!

I did that and before I knew it, Ithdy sent me a phone and They refused to take it back. They finally said I could return it to the spectrum store but they would not take it back either. They have billed me at least 4 times even though I told them I was with Sprint and didn’t know if I could get out of that service. I haven’t been Able to f/u with it but you can bet I will. They are Liars and thiefs!!!! I would give them an even lower score if I could. I was taking care of my 94 yo mother when this happened. and she has now died ! I haven’t even opened the box, in fact I don’t even know what model it is . the SIM card is not installed and yet they won’t let me return it and have charged me all this money. The guy I spoke to knew I wasn’t buying it and he even said well , if you do want it, don’t buy it from the store, call back and buy it from me! I am giving you fair warning, stay as far away from Spectrum mobile as possible! DON’T EVEN CALL THEM ! If they lie and cheat sending and charging you for a phone you didn’t want them no telling what they will do in the future ! !

- All the things I don’t need

Really, REALLY, tired of trying to use this app when my (all too frequent) internet service is out and I CANT USE IT AT ALL until the app is updated - WHILE MY INTERNET IS DOWN, AGAIN! So I have to use the one bar I have on my cellular phone to d/l the latest version with a frivolous feature update that has NOTHING to do with basic app functionality to use this otherwise useless app. And use my limited cellular data usage. I need it for one thing and I only need it when your internet service is down. WHY FORCE PEOPLE to update this app!!!! My primary use for this app is to check to see why my internet has stopped working. I have unfortunately needed to use this app a lot lately. What I need on the Home Screen is a large very obvious Report An Outage button. Unless there has already been a reported outage in my area, finding or reporting an outage is far too difficult with this app. Another thing that really irritates me about Spectrum is the REQUIREMENT to update the app every time it gets modified, with often useless (to me at least) ‘features’. I really dislike when companies require constant updating. And it’s *REALLY* bad timing when my internet is down and I can’t use the app until it’s updated. Which is the only time I use this app. NOT good customer service. But then its Spectrum.

- So far, I don’t like it!

About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.

- Good User Experience to Manage All of Your Accounts

I have TV, Internet, and Mobile service with Spectrum. It is nice to be able to track mobile data usage, view current and past bills for TV and Internet, as well as change plans (for any accounts you own). It is a one-stop place to manage all of my different accounts with one app. The one thing I wish this app could do is to purchase phones, or at the very least research options and costs, all within the app. You can do this with TV and Internet, just not the Mobile side of things. I would like to have the option to be able to upgrade my phone in the app. This way, any new phone purchases are automatically linked to your account (don’t have to sign in online). Hopefully that will come with a future app release. Time will tell, I guess. Overall, this is a solid app that does everything I need it to do.

- Negative 5 Star Rating 👎

WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!! I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none. I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all. Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃 My rating is negative 5 stars! 👎

- Can’t even watch a show!

I got Sling do you watch specific channels. At first it worked OK, at least during the trial. Within two months, streaming is failure, it doesn’t respond to commands. Every channel on sling jumps back five or 10 minutes several times an hour, showing the same commercials and starting back at part of the show I watched 10 minutes ago! This happens every time every channel at least 3 to 6 times in an hour show, fast forward doesn’t work or only works once, then no controls don’t work at all, not even to ask it does show!! Understand this, I already watched that batch of ads and beginning of show segment and your app jumps five minutes backwards or 10 minutes backwards making me watch same thing over again, several times an hour!! I tried everything, turned off do you, reset modem, changed electric outlet, changed to different streaming service and back. Interesting, no interruptions or jumping backwards to see same stuff happens on other apps. If this is not fixed I will cancel! Yes quite angry because I’m paying for a service you’re not giving me!! And don’t thank me for feedback, just fix the app or give me a refund!

- Lied to multiple times , app doesn’t work

I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .

- Completely Cool

Me being completely on my own and at my age I am completely honest about the service that I have received with the things that I do like and everything else. I will like to say that the address to the site when I was trying to make sure that I had returned the other gear tech that I needed to turn in to receive a discount and recycle the things properly so I don’t have any issues with my personal life or anything that I wouldn’t want anybody else to have access to due to my own issues with my own family and everything else. But I am completely satisfied with the customer service that I have received from the technicians and everything else thanks again for the service that I am definitely looking to keep for the duration of my experience with getting into college and completing my therapy and everything else. -Malquan D. Waithe/Collins aka Quanny

- Spectrum does not care

I have been a Spectrum user for over a evade and they do not show any care in people using their service. I have made payments consistently every month but for some reason 11/17's payment disappears. They sent no notice until one day they robo called me to inform me of late payment and they would discontinue my service. Their accounting is deplorable. Customer service doesn't help. Went up the chain of command as far as they would let me go. I demanded to go higher and was rebuffed continually. I have two kids with autism that have a routine of watching online programming every day. Yet when the service gets interrupted because Spectrum decided to disconnect the signal my wife and I have to calm our kids which is not easy due to their condition. I have had accounting issues in the past where they made error and we fixed them. However even though we have a receipt stating that payment was made they will not honor that. I was told that a receipt is not proof of payment. Funny.... Every store that I make a purchase provides a receipt. They are bound by that receipt. But not Spectrum. Spectrum is a fraud. The Attorney General for my state had been informed.

- Compassion

I just wanted to let you know about the services that you offer and that it is great and I do appreciate during this pandemic that y’all have the compassion to let us have payment agreement and you break it down and everything like that the agents are always sweet and it’s not like they’re trying to rush you or talk rude to you or anything and I have recommend you to so many people and again I just want to say thank you and continue to keep keep up the good work I just want to thank Spectrum I enjoy your services that you provide and I also enjoy appreciate that during this pandemic that you give us a chance to make payment arrangements and you know you just reach out to us and when I called I always get excellent service from the agent and I am I have recommend Joe to so many people because of your service and I am just wanted to let you know

- There’s a few bugs but nothing that makes it unusable

Coming from the AT&T app which was such a pain in my back that it hurt my chest, the Spectrum app is like that moment when you feel the painkillers kick in and it all just melts away. No exaggeration. I physically feel relief using this app after using AT&Ts app. You can see exactly which devices are connected to your WiFi and kick some off if you don’t recognize them or they’re using too much bandwidth. Or idk, change the password and ground the kids. Also you can easily and immediately change the password or WiFi network name but keep in mind you’ll need to reconnect everything manually if you do change name/password of the WiFi. Pay the bill in a couple taps, change account settings, check status of all your spectrum equipment and restart anything if you need to, add or upgrade whenever you want. Seriously they absolutely nailed it. The only real bugs I’ve noticed on multiple devices is the Home Screen scrolls faster than what your finger is scrolling. Only the Home Screen, and it doesn’t jump around so it’s not a real issue aside from taking some time to get used to and dismissing in-app notifications doesn’t dismiss in-app notifications.

- Frustrated new mobile customer

I am extremely frustrated with this company I wanted to switch my mobile service to them and the first step is you have to have another service with with. I do have a home in wi and IL. I have their service at my home residence so I make the call to make the switch on line but couldn’t complete as they wouldn’t allow changing the address to where the phone would be shipped. So I explain this to the customer service person who took over making the order to ship the phone. I asked for confirmation that the correct address to ship was on the order and they confirmed yes. So I make payment to process the order forward. We complete the call. I get email confirmation that the phone is being shipped to my address in WISCONSIN not Illinois as requested. So I call to see if it can be corrected they state no as you made payment. I am quarantined in IL. My phone will be sent to WI and there is no one there to sign for it. I called again to see if they can instruct FedX to send to Illinois not possible. Please revisit this order conversation and tell me what could I have done differently to not be here 🤬

- Spectrum Internet

So I got a coupon for package and the woman even agreed when I said is this your highest speed cuz I need for security system woman cx serv rep says yep ‘lies so now I need my Internet updated to the higher speed with no cost but if it’s there fault then they should have to send someone out and change routers to accommodate a customers security system!! It’s not convenient to go to the Store to change it cuz not every body has a car. I don’t. But I get rides although I’m fully disabled and would help me if they come out to my address and check all wires so I know my security system is set ! There should be an option on the website to be able to push button to upgrade at no extra cost and put your information done name and such . Address and then service man deliveres to you plus makes sure it’s all connected wires for the internet are all connected and in good spots for security system to work correctly . Thank you Your Customer , Rachel Sloan

- Updated doesn’t mean better

I agree with previous review 100%. Also with the TWC app, I was able to receive notifications on my iPhone of an incoming call on my home number pretty much in real time. It would show the name of the caller and time of call, (just as it shows up on ur TV, if you have turned on ur called ID in settings on ur remote). If there was a voicemail, there was notification would pop up as well. I’d tap on the notification on my iPhone, and it would take me directly to the TWC app and I could listen to the voicemail. I could even send that VM to my email if I wanted to keep it or forward to a family member so they could listen to it. Why is this not available? And my mobile service is thru AT&T, not Spectrum. So that is not an excuse. After the price jump on our bundle of services, and losing channels we had for years, that are no longer in our tier unless we pay extra, we are looking into “cutting the cord” and getting our services elsewhere. Spectrum there is a lot of competition out there, keep your customers happy. It costs you more money to get new customers vs maintaining the ones you have.

- Duplicate Payment

I couldn’t remember whether I made a payment for the month. I checked the app to see if I had a balance. It showed that I did I had a billing amount. Subsequently, I made a payment. When I discovered I made two payments for the same billing period I contacted spectrum as my bank cannot stop a pending transaction. Spectrum, rather the csr Stephanie K. stated that they could not stop a pending transaction too. I asked if I could receive a refund check, because I do not like vendors holding my money for a credit that seems to disappear at times. The CSR said that they had spoken with their supervisor just yesterday about the issue and the supervisor had said it was not the policy of Spectrum to issue checks, rather they issue a credit or debit card. I said I would like to speak with the supervisor. Stephanie said she had spoken with her supervisor and that that person was not going to provide a different answer. Then she lapsed into how Spectrum pays its employees in card form. It was amazing how we went from talking about getting me a refund to her receiving paycheck via debit card! I am not impressed with the app, nor am I impressed with Spectrum’s CSRs.


GET THE INTERNET FIXED IN SOUTHERN MIDDLE TN NOW! I’m so sick of having the internet go in and out all the time lately. It’s become so unreliable:( I pay a fortune for your TV & Internet monthly. I don’t know what’s going on with your company for the past several months now, but you’d better get it straightened out fast. The TV portion is working right now but there have been issues with certain channels being heavily pixelated & freezing up at times to where you can’t even finish watching your show. It’s frustrating. But the internet is NOT currently working. I’m sick of paying you monthly for the full overpriced amount that I’m billed as it is, but this makes it ridiculous. You should credit people’s account & make our bills less when there’s so many issues with your service. I’ve thought about changing jobs to where I could work from home due to health issues & convenience. But that would require a reliable internet connection at home & sadly I can’t depend on you, so that limits what I can do job wise. I’ve been a loyal customer for years, but I’m thinking of taking my business elsewhere.

- Not good business

I have been going through some tough times so I couldn’t pay the cable bill for a couple months. Well they shut the cable and WiFi off like they should have. But I got another bill in the mail and they are expecting me to pay for the month that the cable and WiFi was shut off. They are crazy for that and that is pretty much just robbing people. You think when they turn off the cable and WiFi so you couldn’t use it it would stop the billing right? NO they call it a “soft disconnect” and you still have to pay your monthly fees without being able to access the cable or WiFi. And the lady said all you have to do is pay it. Well Karen you think I would be behind if I could just pay it. That is crooked business and they should not try and charge you after they shut off what they are selling you. Shows what kind of company they truly are and how much they care about their customers. That is horrible now the WiFi and cable was great but will never use them or recommend crooked businesses to anyone.

- Forced update required

I normally despise a forced required update. It brings to mind Windows. With that out or the way, this current app build is filled to the brim with problems. I attempted to notify Charter Communications support about them. I even notified their security team, both replied that the problem does not exist. I through my research found the app is leaking information through a previously known exploit. When I informed their security team of the bug, I used the standard CVE format, and apparently no one in their entire company knew what that was. The first person emailed me to specify what a CVE was, At first I tried to expound on the problem. A second email reply however was even stupider than the first. ‘We are unable to determine what this CVE acronym means, if you are unwilling to tell us what cve means then we will be unable to assist you’ I was floored. As Im sure the entire tech world is as well. I didnt bother attempting a second time. I simply copy pasted their response and came here to write this review in hope someone with a brain will be able to assist me and hopefully understand basic tech terms to patch their app.

- Lack of Device Management

There’s a photo of device management, but there is none on this app. I really need it, so I can limit my kids’ WiFi access and schedule when they’re allowed access. I tell them to be done by 9p for bed, yet one of them continues to go past that and changing the WiFi password doesn’t work because my kid uses an Ethernet cable and somehow doesn’t need the right password. I will resort to unplugging the cable tonight, but he’s likely to just plug it back in. I’ve had problems where I can’t edit the WiFi password on the app, so I’m unable to change it back. And another kid doesn’t do her chores like I’ve said to. I’d really like to manage their devices without directly confronting them every time and confiscating their devices or computer. It’s tiring having to repeat my stance and reasons every time. Back before having the computer with an ethernet cable, the kids wouldn’t put up much of a fight when I used to be able to manage their devices on the IP address, but that IP address is gone now.

- Spectrum App

The app is great it does what it’s supposed to. The service on the other hand is not the greatest, my internet shuts off at the same time every night which is about 12am. I have made multiple complaints, they even sent someone out to check my wires he was a total spaz, he sat out in front of my house when he first arrived windows up music blaring for about 10-15 minutes until I went out there to knock on the window and hurry him up. Then he went all through the house inside and out checking the wires and connections he said everything looked ok but there where some extra wires that needed to be removed from the pole in front of my house apparently these wires are causing the interference in my service so someone would be out to correct it….that was months ago.

- It’s all in one application!

I’ve been with spectrum since they were Time Warner cable I’ve seen that they had two separate apps which it was extremely convenient now they have merged mobile and Internet applications into one I’m disabled and a truly simplifies my life I’m not gonna say all my experiences with them was stress-free but what I can say is any time something wasn’t right or had to be fixed or adjusted they came through 100% thank you spectrum and all your impeccable employees and if there’s anything or any advice that I could give to anyone as far as Internet and mobile services at one without a doubt I recommend spectrum And if you’re disabled they truly do treat you as an equal thank you again spectrum

- Horrible compared to TWC (updated review)

5/9/19- latest update (7.4) allows me to check home phone voicemail, so that’s a much needed fix, thank you. Still needs ability to chat and I have yet to attempt to pay bill through app but hear that may still be an issue... still holding out 5th star until a later date. Separately I will agree that prices are high and there is no easy way to change plans TWC to Spectrum and be rewarded for being a long time customer, however I won’t allow that to influence my rating for this app and it’s improvements/refinements. Since being forced to move from Time Warner app to Spectrum app now I can’t check my home phone voicemail and now you can’t chat the agents, you must call or email. Way to go Spectrum, making it more difficult on the customers and simpler on yourselves, so much for the age of customer service... horrible!

- Forced and failed update

The app is poorly designed. When an update is push you are forced to update right now. That is poorly elementary level IT personnel writing that. This current update will not complete. It downloads then when I try to go in it downloads again. Hopefully this will be corrected soon. I will not be paying my bill until it is. Much history of poor service from charter. Including noise from house. Tech disconnected all wiring from spectrum installed amplifier and left. Took a few months to get the billing corrected. Will never go back to TV services due to that. Will go back with competitor for internet if this is not corrected. I refuse to be the customer having to bend over for a service I pay for. Hire competent people. Place a policy that updates are optional for the first week released.

- “Unlimited” NOT! Is “UNLIMITED PLUS” a TRICK too?

When we sign up for spectrum we asked for unlimited. Spectrum changed the Webster Dictionary definition of “Unlimited “ to “Circomscibed”. At 20G. This is so un fair I got email for my second phone number which belongs to my husband, he did not receive. Also no warning he was close to this “unlimited” cut off! Like 6k over. When I got email. If all commercials and advertising UNLIMITED, spectrum needs to add “BUT”. Who gives businesses the right to legally mislead people for their personal gain? I would certainly like to know. Why didn’t spectrum just say well NO our “Unlimited plan isn’t unlimited and offer up front the “Unlimited Plus”? Probably because there is a TRICK to that plan as well. I probably won’t be able to find the TRICK until I sign up and 6 months plus down the crappy service road. To my knowledge this is first email notification I have received and we have had less than SLOW data from beginning of billing cycle to end. Of course I’m shopping around!

- Limited control...when it works

While the ability to schedule and pause devices from your mobile device is nice in principle, it doesn’t work nearly as well or with nearly as much flexibility as accessing your router using the old-fashioned Internet interface method. Then, occasionally you will not be able to see any of the devices on your home network in the app for hours at a time - and you will not be able to pause, unpause or schedule any of them, period. A real dilemma if you need to use them for, say, work or something! If they are paused, the only way you will be able to use them is to do a remote factory reset of your router, erasing all of your scheduling, network information and password. And then manually re-enter that stuff again and hope that the list re-populates. Or you can sit on hold waiting for help. Forever. But that’s another unrelated part of the Spectrum story. As for this app, beware. Badly designed controls, spotty usability.

- Internet problem

I lost my Internet this past week and I had to call spectrum seven times the second time I called I asked for a technician to come out because they could not fix it over the phone. They ignored my request. Finally the third call they said they could get a technician out but it would be a few days before they could. That was unacceptable because I needed the Internet for an important matter. They finally called me and got me a an appointment for the next day but when I called back the automation system said my appointment was still for a couple days later. When I asked to speak to the dispatch about the appointment they said they could not transfer me that no one calls dispatch. I finally resorted to a computer guru in my neighborhood. This man came over and fixed my problem within five minutes. What is wrong with spectrum? They have a lot of people there who don’t know how to fix a problem that a 70-year-old man was able to fix in five minutes. When it was Brighthouse service was 100% better.

- Help! MLB Ch 90 is not “available” tonight as a pre-season game began at 8 pm. Why?

Why is the MLB Channel not working, not available tonight on the last night of the baseball pre-season exhibition games are played? Games were scheduled. Now, tonight, there is a fresh block on the channel. We have waited all day to see a game. We are once more disappointed in Spectrum’s service - or lack of it. We have been loyal to cable in Lexington, KY since the beginning. Pricing has escalated and is far too expensive. The Internet Speed is not near what we pay for. It is highly stressful during COVID to have to deal with another breakdown and disappointment in expected service. What can a customer do? Cable news and rerun movies are wearing us down as time goes by. We, like many, want to see sports again. Live All-American Sports! Let’s get this right for the health and well-being of our Country and all!


Used app to look up current bill amount. My dog jumped in my lap causing me to nearly drop my phone. Grabbing my phone, I inadvertently touched the blue button. It immediately paid the bill! There was no “check your info is correct and select the submit button”. There was no confirmation screen. My intentions were NOT to pay the bill, rather to see how much I was being charged when my channels and viewing quality were terrible! Consequently, nothing could be done on their end. I was told I’d be charged $25 if a return payment was executed, not to mention the bank fees! All because I accidentally pushed a button when preventing my phone from dropping. I asked the CS Rep if she’d heard of this happening before, surely I wasn’t the only ‘klutzy customer’ and she said ”oh yes, many times.” I could only say, “wow, seems like that should be fixed.”

- Cash Grabs and poor quality

I’ll try to be quick to save you time for being on the phone with Spectrum support. I’ve only been using spectrum since September of 2020 it’s now April 2021. I am a full time student, I don’t have tv, I live by myself, needless to say I don’t ask to much of my internet, I only use it for class work and my phone. Despite this, having only been using this provider for a few months and I have already had to call half a dozen times for them to fix my router!!!! Every time it takes at least an hour to see any improvement or change. That alone is frustrating and should be more than enough to reconsider using this provider, not even considering yet that your gonna have to deal with spectrum calling you over and over and over and over again trying to upsell you, even after you’ve said no and to be taken off their call lists, don’t do, let’s make better decisions

- The app is fine, the associated router is not

The app has a pleasant UI and works well for managing spectrum services, no complaints there besides it being a little slow. What isn’t fine is the fact that I MUST use it to make any changes to my router. The interface for this is clunky, slow and lacks basic features. I can not change the Wi-Fi band, assign static IPs without first using DHCP, view logs, or configure anything beyond the most basic settings. The best part? I can not troubleshoot the device if there’s no uplink, as the only way to do ANYTHING with the router is through the app. The device randomly shuts down the local net? Who knows why, just have to wait and see if it starts working again. Awful. I’ve always used my ISP’s router in the past, but this is intolerable, so I had to set up my own. I get you’re trying to make it user friendly, but you don’t need to remove configuration options to do so. It’s just silly.

- How does this have 4.8 stars?

The fact that this app has 4.8 stars on the App Store has me bewildered. I’ve had it for years and it has felt outdated and borderline-useless the entire time. Most tasks just direct you to the website, and most help topics IN THE APP direct you to download the very app you’re using. I used to only access the app to reset my router when the internet was down, but even that feature seems to only be available on their website now (unless it’s hiding somewhere in their entirely non-intuitive menu tree). It seems the app only exists to annoy users with links to upgrade their service. I’ve got apps for local businesses that are more useful than this thing put out by a $65 billion corporation. I’m giving it two stars because it didn’t crash when I finally got logged in after multiple attempts (Who makes usernames case-sensitive and doesn’t note that on the login screen???)

- So Far I’m Impressed

I love that Spectrum allows paperless billing, which helps me to cut down on the amount of mail I deal with. As for payment (this is just my opinion), but when it comes to automatic charges? The only recommendation that I have is that I wish the app had a way to charge my account to my Apple Pay, or any other form of express payment option (outside of manual payment credential entry). I initially had my internet installed about four months ago. I was disappointed at first that the technician that came to set up my internet didn’t set it up correctly the first time. Prompting me to set it up manually myself with a technical assistance representative over the phone. They ended up crediting my account for the mishap, so my grievances with that were indeed consoled. Over all I’m actually happy with the service and the level of accountability, and customer service they provide. Every time my internet goes out randomly, I go into the app and it notifies me of an outage in my area, followed by a phone call or text when the service has been restored. I’m relatively new with using this service, but so for I’m impressed. So far I give a five star rating!

- Horrible Quality

I write this review knowing that in the area I live there is actually zero competition to spectrum. They constantly update this application and add in some random fix that no one asked for. Please Spectrum, I use you all as my only means to watch sports. All of my friends who also have Spectrum, due to the there being no other company in the area, also use this application as their primary application to watch sports. The quality is HORRIBLE, it never fails to drop to 240p right when the Quarterback snaps the ball. I’ll give them credit, hence the two-star, it does jump up to 1080p every once and a blue moon. It will hold at that quality for about all of thirty seconds then it dissipates right back to 240p, leaving me to do nothing but count the pixels on the screen as my entertainment. I would have dropped this useless company by now if there was some sort of competition in my area. A joke, is what Charter Spectrum is.

- Happy New Spectrum TV Customer

We were a Direct TV household for many years and I recently switched to Spectrum TV. Speaking with the professional sales agent was very simple and the installation process was outstanding. I not only saved in monthly expenses switching to Spectrum, my family are over the top happy with our new Spectrum TV. I should have switched a long time ago. One of the best features is the Dodger Spectrum Sportsnet channel. We are huge Dodger fans and this has been one of the highlights in changing to Spectrum. The NFL channel and all sports channels are amazing. Lastly, the quality of our HD digital picture is clear and sharp and much better then the Direct TV connection. I have encouraged my family & friends to all switch to Spectrum. Great job Spectrum! You have a lifetime customer now!

- Spectrum Account Features

I am a residential account holder and I wanted to say spectrum has a very convenient account to manage. Iv been able to do mostly everything I wanted to do online and the app is alot more useful than the apps of my other utilities. It is very easy to set up payments on the app and make changes to the account. When I need to, I know I can call customer service and recieve exceptional service over the phone that is also very useful. For planning my first move, I called them up and they were helpful in putting my account on hold with a minor fee to keep it open. No utility has been this helpful so far. I am very pleased with how convenient spectrum makes it to have an account and move around with them. Thank you Spectrum!

- Outdated/Not User Intuitive

I don’t know where to start. The app needs to be more user intuitive. If there’s an outage, there’s no way to check, without going to the website, but easiest if I go to my web browser and do a search. The same goes if my particular account is affected. You cannot do anything or get any information from the app, in a world where every consumer manages their life through an app. Additionally, internet service is not great. I pay for the upgraded, higher tier, for internet service and I still have issues with all my streaming devices. Again, in a world where everything is streamed and connected. If Spectrum invested as much money in their apps, user-interface/experience, and infrastructure, as they spend in media trying to get customers to upgrade to their other offerings, I might actually give them more than one star. I cannot tell you how much crap I throw away coming in the mail, emails, etc. It’s wasteful and a waste of money, harmful to the environment.

- Lied to by agent

When we signed up for spectrum we were told by the agent that our bill would be 127 per month and would not increase. When asked if this was a promotional option with a time limit, we were told no, and that our bill would not increase. One year later, our monthly bill increased to 145 per month. Additionally, we paid for Cinamax as part of our package. Spectrum stated that cinamax would no longer be part of our package and if we wanted the service, we would have to add it for an additional cost. So when signing up for spectrum service, we were promised one thing and a year later they increased our bill and removed services from us. This is poor business practice. When speaking to a manager/supervisor, we were basically told that there is nothing that can be done and we would receive a 20 dollar credit. In a time in which Netflix and Disney + are better than cable, this is a bad game to play with customers. I’d rather purchase cheaper internet service from a different company than continue playing these games with cable service providers. If you are contemplating getting spectrum, beware because the agent may lie to get you to sign up and then the company will go back on its word and charge you additional fees. When bringing this to the attention of their supervisory staff, we were told sorry for the inconvenience, but there’s nothing we can do. Shame on this company

- Please fix this immediately. Thank you all! :]

I’m not gonna lie. I did give this app, a one star but to be honest, it was a 5 before. Why you ask, I changed my rating? It’s because of the app load time’s. Yes, it’s “plural,” for a reason. And that reason being, is how long & tedious it takes, to even open up. It was bad before but tolerable but now, it’s utterly not wanting to open… I don’t know, what’s wrong but please situate the app. I still love y’all and I ain’t switching to another internet service because I still believe in y’all. My faith in y’all, is strong. So please correct the app. Please & Thank you all!❤️❤️❤️❤️❤️❤️❤️🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹 I will put it back to 5⭐️’s, as soon as it’s programmed better.

- Terrible app

I had to do a review on this terrible app after once again being unable to use it due to Spectrum not having the app up and running. This has happened over and over. I’ve never had an app with such problems. I had downloaded the now inoperable “Spectrum Mobile” app which was very handy for me since I have the “by the Gig” plan. You need to keep track of usage and this was convenient for this. Well, Spectrum FORCED those using it to switch to the “My Spectrum” app. It is frequently inoperable or down for “maintenance.” When it actually is operable, it functions so slowly that it is very frustrating. It is what they consider an ‘all in one’ app which is a failure. Not everyone wants all the garbage they have in it. When that stuff is not accessible, as is so often the case, it is useless! Totally useless. Bring back the “Spectrum Mobile” app. Stop trying to dictate what people should use when it is not what they want.

- Updates too often, let me use the last update

I use the app pretty much once a month when I need to pay my bill. The annoying thing is, I have to Update the app every time before I can pay my bill. I appreciate that you want to keep the app current, but if I’m out of wifi range and have bad cell service, I don’t want to spend the time waiting for the update to load just to pay my bill. I know, you’ll say ‘sign up for auto pay and I wouldn’t have to’. Nope, my rate would sky rocket unchecked if I did that. Other apps let me use the ‘old’ version, I just don’t have access to new features. There isn’t that much change in the app every month that you couldn't allow me to use the ‘old’ version. Another annoyance is the app doesn’t save my previous payment method. Every other payment app I use saves my payment method. I WILL NOT sign up for auto payment, so make it easier to make a monthly payment manually.

- Pretty decent app and easy to use all in all

I like how it keeps payment history’s and it gives you the options to either make a payment now or auto pay which I think is cool, the only issues I’ve had with my spectrum experience I’d have to say and the reason for the 4 star rating is because when I tried to connect my phone number to there services I bought a SIM card but I never activated it but apparently it self actives and took about 135 dollars from me for a service I wasn’t using and it took about 2 hours on the phone for them to deactivate it and I never got my money back, but other than that I’d say they are the best internet service providers in my area so I can’t complain much. 8.5 out of 10 all in all.

- Unreliable

I’ve been a TWC/Spectrum customer for 4 years and it’s a rocky relationship to say the least. Most of their customer service has shifted from talking on the phone to a representative to chats via the Spectrum website or via this app. The automation is trash and this app is not useful besides basic problems. I was finally able to speak to a person by scheduling a call back 3 hours later. The first issue I had was my router constantly having to be reset. After getting advice that I should just do it daily by an actual rep. I had to escalate the ticket and needed to demand a new router. (Turns our my router was indeed faulty) The second issue was being unable to schedule a pause on my children’s devices. The end result is that there is no way to schedule a pause over night. Example: 10pm-7am. Seriously?! I was assured that this issue will be brought up and a change “may come”. Surely I can’t be the only one frustrated by some bug with the app.

- Simply Great

I was experiencing issues with my router and my Xbox couldn’t connect to the internet. I tried resetting the router manually then I tried unplugging everything and waiting a full minute before plugging it back in & that still didn’t work. I was left scrambling as to what I should do, I HAVE NO INTERNET OMG. So I kept trying to unplug it and waiting a few minutes and it just was not working & not to mention that i had just gotten off work and it’s 10pm so I couldn’t even call them. Totally forgetting that I have the spectrum app, I went on it and selected the “reset my equipment” option and within minutes my internet was working again :D. If you have spectrum internet & or cable etc DOWNLOAD this app it’s superrrr useful!

- I love the app but it needs more features

i’ve been using this app for a while now ever since i got their new Wifi 6 router and it has some great features with port forwarding for consoles and changing the dns the only problem is you can only change the IPv4 DNS and you cannot change the IPv6 DNS i would like to use the dns and i can but i’d also like to use the IPv6 address too but i can’t cause you can only enter IPv4 DNS so please can you add the feature to enter both IPv4 and IPv6 DNS and also i feel like there should be an option to get back both bands on the router instead of the router automatically putting my devices on random bands it’s almost like a Smart Connect feature i don’t want but i’m more wanting to change IPv6 DNS

- Lol no one actually gives spectrum 5 stars

I’ve never heard anyone praise spectrum in their lives, so this app having 5 stars is obviously fake. Every single time I use this app, it forgets my log in, it fails to use face recognition sign in every single time, it resets things if you have to look somewhere else for info. It had to have been designed by an idiot. Since it forgets your log in, I have to have it reset my password monthly every single time I have to pay a bill, so it takes like 30 minutes to pay this overpriced internet bill. It’s even worse if there’s an outage or they cut you off, you know what’s funny, Spectrum? You need internet to view this app to pay the bill or check on what the issue is. With your awful service going on and off all night there’s no way to check the app!!! Foolish and I think you know it is too. Bad app. But we have no choice but to use this.

- Disappointed

Well I’ve been with AT&T for about 30 years and I got tired of them. So I looked it up and spectrum was recommended. We called spectrum and they send us our self set up deal. Then they had to come out and put in a cable line so they did that. Well we have the same amount of buffing going on. Wi-Fi is slow as heck. I’ll be watching a everything on my Roko. Instead of getting cable which I love so much better. The only problem is in the middle of the shows the cable loses connection takes me back to the TV saying there’s no signal. On my phone it does not help speed anything up feeding it slows it down. To update my phone takes forever because of this slow Wi-Fi. So I was thinking maybe spectrum would be different. At least I’m not spending as much money as I was with AT&T for the same kind of connection.

- Check your bank account

I usually pay my bill through the time warner app. It switched automatically to the spectrum app now. Paid with my saved bank card which transferred over. Got an alert to check the card number; invalid number. It was correct but wouldn’t work so I added a new payment type; my checking account. $150 Payment went through immediately. No issues. Two days later I have two separate charges from spectrum for $150 each. Called customer service and apparently the card error I got in the app didn’t register on their end. They got the first attempt at a payment even though the app said my card was incorrect!! Do they refund it? They can, but it’s almost 2 weeks to get it back! That was all the money I had budgeted for groceries for me and my children for 2 weeks. Thank you spectrum for taking the food from my kids mouths. Your app error is inexcusable. Your refund policies are ridiculous.

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- Easy for Canadians

So much easier now for Canadians to access,use and make payments. I have contacted Spectrum for help and information and both times were exceptional. Thank you

- Spectrum

Payment and account easy to follow, thanks

- Service

We had a problem with our modem and Spectrum sent someone to our site to fix and we’re so pleasant about it. Excellent service

- Great service

Spectrum offers the best deals and service for us seasonal snowbirds. Delivered as promised with great support on getting set up on the internet .

- Easy To Use

Simple interface to make payments but the login is difficult on an iPad because the user cannot see the text of the login or password.

- Useless

Every time my internet goes out I open the app to report the outage. Of course I have to use my cellular data. Inevitably it insists on me updating the app (more data wasted). Every GD time. How many updates do you do?! It doesn’t help because the chat is useless. Troubleshooting is a joke: Unplug it and plug it back in. There’s no human on the chat. It’s a bot. If you ask for an agent it just tells you it can answer most questions without an agent. Lies. Unless the answer to your question is unplug it and plug it back in, it does not have the answer. Useless.

- Terrible

Not iPad friendly, won’t let me pay my bill online. Always something wrong with Spectrum. Avoid them. Then again it seems like all internet/cable companies are equally bad.

- Review

Not user friendly with iPad.can only view with iPad in length wise position.Some wording overlaps.

- Customerservice

********* I will 10 star to Spectrum customer service. Paul

- Hot spots

Can’t login on the ‘cable wifi’ when we aren’t home. No one can help despite calls or stopping in at store ☹️

- Brighthouse App

Very efficient, so simple to use, wish all bill payments were this easy.

- Diana & Johnny B

We are very pleased with the service provided by Brighthouse. We really like the online payment option too!

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My Spectrum 10.22 Screenshots & Images

My Spectrum iphone, ipad, apple watch and apple tv screenshot images, pictures.

My Spectrum iphone images
My Spectrum iphone images
My Spectrum iphone images
My Spectrum iphone images
My Spectrum iphone images
My Spectrum iphone images
My Spectrum Utilities application iphone screenshots and images not ready...

My Spectrum (Version 10.22) Install & Download

The applications My Spectrum was published in the category Utilities on 2014-12-17 and was developed by Charter Communications [Developer ID: 396670004]. This application file size is 253.65 MB. My Spectrum - Utilities app posted on 2022-11-16 current version is 10.22 and works well on IOS 12.0 and high versions. Google Play ID: com.bhn.careapp