My Spectrum App Reviews

Compassion. I just wanted to let you know about the services that you offer and that it is great and I do appreciate during this pandemic that y’all have the compassion to let us have payment agreement and you break it down and everything like that the agents are always sweet and it’s not like they’re trying to rush you or talk rude to you or anything and I have recommend you to so many people and again I just want to say thank you and continue to keep keep up the good work I just want to thank Spectrum I enjoy your services that you provide and I also enjoy appreciate that during this pandemic that you give us a chance to make payment arrangements and you know you just reach out to us and when I called I always get excellent service from the agent and I am I have recommend Joe to so many people because of your service and I am just wanted to let you know

Version 11 was superior. This app is really just the website.. Since the Version 12 overhaul I have deleted the app from my phone because it is no different than using mobile website now. If you just save the login page bookmark to your phone’s desktop, it’s the same thing. The only difference I saw was the option to use Biometrics to log in on the app, but that doesn’t count because it didn’t work. It either got stuck or still required a password. So Version 12 of the app is basically the mobile website, just as cluttered with ads. Feels like a cheap downgrade from the previous version. Version 11 was much sleeker and more intuitive and user-friendly, something worth keeping on my phone. But it seems Spectrum decided to cut costs on our app while raising rates on us again. By the way, I’d be surprised if anyone saw this APP review because the APP store needs to do a better job of filtering out reviews that are for the company and have nothing to do with the APP. You guys, please review the company on another platform please; THESE APP STORE REVIEWS ARE FOR THE APP not the company! It’s annoying for other users to have to sift through dozens upon dozens of company reviews just for information about an app while trying to determine whether or not to download or upgrade to the new version 🙄

Dissatisfied. Hello, I don’t usually leave reviews but this has to be said. Anytime I try to load the Spectrum app it does not load and gives me an error making payments or viewing account info no existent in the app. Being a huge inconvenience when payment times come around or trying to acquire basic account information, if I am using the download space for this app that I could use on a different application, this app should be able to at least perform the basic functions let alone load up entirely. I was also started last year at a price of 75 dollars a month and was never told anywhere in my documents or by the rep that set up my account that it was a promo deal and my bill amount now is 90 a month. With that being said the service provided by the company is decent and there’s not much downtime to updates or issues on the service itself, it’s just very inconvenient to have a non-functioning application and a non-transparent new service account when it comes to payment pricing for service, thank you enjoy the day.

Don’t Call. I lost my debit card so I called to make a one time payment with my checking account. I was told it would go through with you in two hours. I didn’t want to have a late payment and I was going out of town. Four days later I get notification my debit card doesn’t work, they failed to put the check account payment through and when I called the gentleman was so vague with me and not get it what he does that I told him when I got home and got my new debit card. I would pay my bill. I was very frustrated not taking it out on him until he turned around knowing I’m frustrated and tried to upgrade my service. They basically messed up big time and he was more concerned about upgrading my service and selling me home security. At this point, I told him I was going to hang up on him because at this point, yes it would’ve got not so pretty, long story short, take care of your stuff online.

Nothing but lies. They sold me on the iPad almost two years ago and assured me that it was only going to cost me $5 a month more than I was currently paying until the terms of the agreement were reached which is approximately two years and that was an intentional deception AKA FRAUD on their part because they never honored the agreement and the cable rates have increased three times since then and I have spent several hours on the phone with them just to end up getting lied to every single time and I’ve paid hundreds of dollars more than I was told I would be paying. So says the rule if it sounds too good to be true then it is! Thanks charter spectrum for lying to me and cheating me out of my hard earned money and for knowingly encouraging your sales teams to intentionally lie and commit fraud in order to boost your sales and revenue! It’s what happens when a company has a monopoly! At least I know one thing for certain and that’s that right now the Democratic Party is giving you the green light to screw everyone but eventually they will turn on you and fine you billions of dollars for your deceptive business practices. It won’t financially benefit me but it will make me smile knowing that you got played for a fool and we’re just a money generating mule for the corrupt democrats who eventually always eat their own.

WORST COMPANY EVER!!!. I’ve spent 26 hours trying to install all of this new stuff that keeps arriving to “upgrade our equipment” and nothing works. The history I could write would take another 26 hours but since I’m NOT being paid (or even credited) for doing THEIR technician job, I’ll spare you. Before you get suckered in, check out Alta Fiber or other competitors locally. They were a massive improvement over Time Warner when they purchased it and now, it’s the worst service I’ve ever received and ironically, the most expensive - and - it’s mostly supposed to be entertainment. It costs MORE than my Gas and Electric bill which btw, RARELY goes out and they never ask me, the customer, to self-install unsolicited new upgraded equipment (that ultimately doesn’t work!) SIMPLIFY before continuing to get deeper involved with Spectrum. I think it will be easier to sell this house, but a new one and move starting over with wireless infrastructure for TV and internet than to continue to build on this 23 year old system that enters the home from a single coax cable and then becomes some split octopus of abandoned wiring in my basement. Absolutely the worst company I’ve with which I’ve ever attempted to work. Richard W

Frustrated new mobile customer. I am extremely frustrated with this company I wanted to switch my mobile service to them and the first step is you have to have another service with with. I do have a home in wi and IL. I have their service at my home residence so I make the call to make the switch on line but couldn’t complete as they wouldn’t allow changing the address to where the phone would be shipped. So I explain this to the customer service person who took over making the order to ship the phone. I asked for confirmation that the correct address to ship was on the order and they confirmed yes. So I make payment to process the order forward. We complete the call. I get email confirmation that the phone is being shipped to my address in WISCONSIN not Illinois as requested. So I call to see if it can be corrected they state no as you made payment. I am quarantined in IL. My phone will be sent to WI and there is no one there to sign for it. I called again to see if they can instruct FedX to send to Illinois not possible. Please revisit this order conversation and tell me what could I have done differently to not be here 🤬

Not good business. I have been going through some tough times so I couldn’t pay the cable bill for a couple months. Well they shut the cable and WiFi off like they should have. But I got another bill in the mail and they are expecting me to pay for the month that the cable and WiFi was shut off. They are crazy for that and that is pretty much just robbing people. You think when they turn off the cable and WiFi so you couldn’t use it it would stop the billing right? NO they call it a “soft disconnect” and you still have to pay your monthly fees without being able to access the cable or WiFi. And the lady said all you have to do is pay it. Well Karen you think I would be behind if I could just pay it. That is crooked business and they should not try and charge you after they shut off what they are selling you. Shows what kind of company they truly are and how much they care about their customers. That is horrible now the WiFi and cable was great but will never use them or recommend crooked businesses to anyone.

Poorest com service in the state. I had to give Spectrum 1star to write this review. 12 years ago when this company was Brighthouse we signed up for all our services, home phone, internet and cable. It’s always been a touch and go service company as our home is in a short term vacation rental community. That said, the quality of service from Spectrum is so not up to par that I feel they are not even worthy of of a decent review or rating. Going “smart” ie paperless statements, autopay, internet dependent home devices ie heating/air, security, refrigeration etc that is internet dependent is rendered useless by Spectrum’s laksadasical attitude toward priority for providing prompt attention to restoring and maintaining this service. Therefore, I will be returning to mailed statements, manual payments and removal of all “smart” devices from our home.

There’s a few bugs but nothing that makes it unusable. Coming from the AT&T app which was such a pain in my back that it hurt my chest, the Spectrum app is like that moment when you feel the painkillers kick in and it all just melts away. No exaggeration. I physically feel relief using this app after using AT&Ts app. You can see exactly which devices are connected to your WiFi and kick some off if you don’t recognize them or they’re using too much bandwidth. Or idk, change the password and ground the kids. Also you can easily and immediately change the password or WiFi network name but keep in mind you’ll need to reconnect everything manually if you do change name/password of the WiFi. Pay the bill in a couple taps, change account settings, check status of all your spectrum equipment and restart anything if you need to, add or upgrade whenever you want. Seriously they absolutely nailed it. The only real bugs I’ve noticed on multiple devices is the Home Screen scrolls faster than what your finger is scrolling. Only the Home Screen, and it doesn’t jump around so it’s not a real issue aside from taking some time to get used to and dismissing in-app notifications doesn’t dismiss in-app notifications.

Spectrum Internet. So I got a coupon for package and the woman even agreed when I said is this your highest speed cuz I need for security system woman cx serv rep says yep ‘lies so now I need my Internet updated to the higher speed with no cost but if it’s there fault then they should have to send someone out and change routers to accommodate a customers security system!! It’s not convenient to go to the Store to change it cuz not every body has a car. I don’t. But I get rides although I’m fully disabled and would help me if they come out to my address and check all wires so I know my security system is set ! There should be an option on the website to be able to push button to upgrade at no extra cost and put your information done name and such . Address and then service man deliveres to you plus makes sure it’s all connected wires for the internet are all connected and in good spots for security system to work correctly . Thank you Your Customer , Rachel Sloan

Lack of Device Management. There’s a photo of device management, but there is none on this app. I really need it, so I can limit my kids’ WiFi access and schedule when they’re allowed access. I tell them to be done by 9p for bed, yet one of them continues to go past that and changing the WiFi password doesn’t work because my kid uses an Ethernet cable and somehow doesn’t need the right password. I will resort to unplugging the cable tonight, but he’s likely to just plug it back in. I’ve had problems where I can’t edit the WiFi password on the app, so I’m unable to change it back. And another kid doesn’t do her chores like I’ve said to. I’d really like to manage their devices without directly confronting them every time and confiscating their devices or computer. It’s tiring having to repeat my stance and reasons every time. Back before having the computer with an ethernet cable, the kids wouldn’t put up much of a fight when I used to be able to manage their devices on the IP address, but that IP address is gone now.

Spectrum App. The app is great it does what it’s supposed to. The service on the other hand is not the greatest, my internet shuts off at the same time every night which is about 12am. I have made multiple complaints, they even sent someone out to check my wires he was a total spaz, he sat out in front of my house when he first arrived windows up music blaring for about 10-15 minutes until I went out there to knock on the window and hurry him up. Then he went all through the house inside and out checking the wires and connections he said everything looked ok but there where some extra wires that needed to be removed from the pole in front of my house apparently these wires are causing the interference in my service so someone would be out to correct it….that was months ago.

The best service, equipment, hardware and software around. like many people, I shop around for my Internet and TV services and have used all the major providers in my region except google. By far, Verizon has been the best. They don’t have the newest fiber optic cable, but the difference with large diameter coax is a minimal, if any. Paragraph they offered me a combined price 25% below the other best offers in the region, they scheduled the install within 24 hours, the technician was excellent, personable, well informed, and helpful. The modem I got was twice as fast as what I need now so it will grow with future demands, I did not need a router as I have the number one mesh router system already in my large multi level house and I got a free cell phone for a year which saves me $250 on top of the $250yearly savings from the price of service for Internet combined with TV. Paragraph I would highly recommend them and see no major problems or really any minor ones.

App Issues. I think that you will do a wonderful job constantly thinking about ways to make it easy for us to view our statements, and Pay our bills, view all of our nook and crannies to what we pay for. I do notice some app glitches here in there. I think that is something you guys should continue to analyze and work on. For example, sometimes I have to constantly login even though I have given the app the option of auto logging in. Another issue is it freezes on the screen right before logging in and it never logs in at all. I end up having to delete the app and re-download it so that they can work semi properly again. I do think that your prices are a tad high. At least give your customers a little bit of a discount every so often when it comes to the Internet or lower your prices a little. The part I’m not very happy with is you have to pay more money in order to get an Internet that works well with the amount of devices you have to log into. If you have too many devices in your system, the Internet works very poorly. I have a feeling this is the way you “encourage“ people to upgrade their services. thank you for taking the time to read my honest review.

Updated doesn’t mean better. I agree with previous review 100%. Also with the TWC app, I was able to receive notifications on my iPhone of an incoming call on my home number pretty much in real time. It would show the name of the caller and time of call, (just as it shows up on ur TV, if you have turned on ur called ID in settings on ur remote). If there was a voicemail, there was notification would pop up as well. I’d tap on the notification on my iPhone, and it would take me directly to the TWC app and I could listen to the voicemail. I could even send that VM to my email if I wanted to keep it or forward to a family member so they could listen to it. Why is this not available? And my mobile service is thru AT&T, not Spectrum. So that is not an excuse. After the price jump on our bundle of services, and losing channels we had for years, that are no longer in our tier unless we pay extra, we are looking into “cutting the cord” and getting our services elsewhere. Spectrum there is a lot of competition out there, keep your customers happy. It costs you more money to get new customers vs maintaining the ones you have.

Forced and failed update. The app is poorly designed. When an update is push you are forced to update right now. That is poorly elementary level IT personnel writing that. This current update will not complete. It downloads then when I try to go in it downloads again. Hopefully this will be corrected soon. I will not be paying my bill until it is. Much history of poor service from charter. Including noise from house. Tech disconnected all wiring from spectrum installed amplifier and left. Took a few months to get the billing corrected. Will never go back to TV services due to that. Will go back with competitor for internet if this is not corrected. I refuse to be the customer having to bend over for a service I pay for. Hire competent people. Place a policy that updates are optional for the first week released.

All of a Sudden. I've had spectrum for two years, and my family has used it forever. Never had any issues until we were going to switch the account to my husbands. The rep called me, just asked if i was okay with him having an account and then shut down my internet without clarifying what was going to happen. I was going to have no internet for 3 weeks but still be expected to pay the bill? They shut off my internet completely, despite my husband telling them he didn't want to activate an account? when i called back to get it situated they were going to up my monthly by $20 and then charge me a $30 service fee, all while passing me back and forth between billing and sales. when i finally got ahold of a "Lead" he told me that everything i knew about the process was wrong. next my bill said $66 and then was overdue and i called back bc the dates weren't matching up and the lady said it should be fine and to let it rollover to the next cycle. And of course today i log in because my internet isn't working with a bill of $180. Not to mention the payment didn't go through because my payment method was our checking account and now the app is saying they don't support that? This whole company is a disaster. I want my money back and to be rid of this. Absolutely ridiculous.

Wow. Edit : this piece of junk is as bad as the junk service spectrum charges customers for. Absolute garbage. The app almost never works, it just won’t connect to my account to pull it up 75% of the time. I literally hate spectrum at this point. I can see why so many people hate this company. Constant outages with both wifi and their unbelievably bad mobile service. CONSTANT. And then when I go to pull up this stupid app to see what the problem is, it won’t even launch. Why is spectrum even around still??? They’re literally the most garbage ISP. Charging customers for service but only providing that service 70% of the time. Note this review is for this app, not spectrum itself. People appear to be giving five stars because they’re happy with their internet service, not actually reviewing this dismal app. The app is buggy and awful. And they desperately need help training their customer service reps. Yeesh. The app doesn’t allow you to set up the mobile service when you try to do so, it just sends you back to the main page without ever completing the order. And the “support” is staffed by completely incompetent people that you have to reiterate the same thing over and over to, inevitably getting zero assistance and getting irritated in the process. At this point I would rather just keep paying extra for my existing phone service and not even bother with this garbage anymore. Yuck.

Customer service?. Spectrum does not have customer service they just have sale reps that try to sell you stuff instead of fixing your problems, my problem was that they secretly increased my price by 20 dollars and constantly kept down throttling me. I pay for 500Mb internet but could only get about 125Mb on a good day. I figured out that the modem they sent me was not capable of 500mb speeds. So I felt ripped of and switch my provider, well I tried to switch but they wouldn’t let me cancel. I told customer service I did not want any promotion deals because I already have my new internet provider set up. “All I want is to cancel”, And they just kept trying to sell me crap and trying to convince me to cancel with my other provider. I’m an not exaggerating that it took me about an hour to cancel my account, and I talked to a total of 3 different people. I was getting frustrated at this point, during this ordeal I kept hearing the person I was on the phone with giggling like it was a joke and her chattering with people in the background. 0/10 will never use again

Why do we have to contact you?. Tell everyone how to fix the app already instead of messaging us to contact you. We pay for services and Spectrum really makes us work a lot for our services. I’m really sad to have to get rid of Spectrum after all these years. But years over paying for top price internet and only getting 1/10 of it if I’m lucky, loss every week and lately more often, and rude customer service reps which was unheard of before at Spectrum…I’m out. Called last week to say after crew came out twice, upgraded modem, everything all good and still no speed after giving it a few months simply because I was away and had Covid, couldnt lower price and basically a big Oh well. Now can’t even pay the outrageous bill within 5 minutes but takes up precious time. I can only hope it’s better elsewhere. You don’t need to contact me, but please share my input. Oh, and please get lower rates for disabled that don’t use food stamps or have Medicaid, but have proof of disability an SSDI for over 5 years. I have written to state about this regarding utilities and overlooked disabled population that are suffering financially taking care of parents. I take care of my 90 year old father, I became disabled at 47 from an accident and make things work but we scrape by and are close to qualify for Medicaid but don’t. Many of us have to have internet for quality of life, physical therapy, keep in touch with family and doctors visits. Thank you.

FIX YOUR INTERNET, CHARTER SPECTRUM!!. GET THE INTERNET FIXED IN SOUTHERN MIDDLE TN NOW! I’m so sick of having the internet go in and out all the time lately. It’s become so unreliable:( I pay a fortune for your TV & Internet monthly. I don’t know what’s going on with your company for the past several months now, but you’d better get it straightened out fast. The TV portion is working right now but there have been issues with certain channels being heavily pixelated & freezing up at times to where you can’t even finish watching your show. It’s frustrating. But the internet is NOT currently working. I’m sick of paying you monthly for the full overpriced amount that I’m billed as it is, but this makes it ridiculous. You should credit people’s account & make our bills less when there’s so many issues with your service. I’ve thought about changing jobs to where I could work from home due to health issues & convenience. But that would require a reliable internet connection at home & sadly I can’t depend on you, so that limits what I can do job wise. I’ve been a loyal customer for years, but I’m thinking of taking my business elsewhere.

Lied to multiple times , app doesn’t work. I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .

As a fellow employee. As a fellow employee of the business side, I really love the spectrum mobile app for managing my own personal account. The only down side to it in my opinion is that it has yet to be implemented for business customers. They instead have to visit spectrum’s business website over an internet browser and can sometimes be confusing to navigate despite attempts to make it very user friendly. I highly believe the app would be a huge improvement for business customers in being able to manage their online accounts and understand how our services work to their benefit. To conclude I also would love to see what changes are to come with it in near future and how many people it will help as we continue to grow as top network provider.

Terrible customer service. Let me tell you, when someone who used to work in the customer service industry tells you this company has really bad customer service, believe them! I had spectrum mobile for about 2 years and at first I thought it was great. Cell service was good. My issues started trying to merge my phone number account with my husband’s already existing internet plan. Tell my why it took 10 phone calls to get NOTHING done which each representative telling me the same thing “you’ll get a sim in the mail, the process takes a few days” when in reality all the back and forth took 2 months for NOTHING to get done except waste my time. NO ONE told us it couldn’t be done. (Btw 2 years later you still can’t). Even a trip to the in store was a waste. 2 years later my phone died and I needed it for work the next day. Went to the store to buy a new one. They will NOT sell it to you same day. You have to wait 2 days of shipping and then the whole set up process and send a request if you want to keep your old number. I needed my phone urgently for the next day as I use it for work. Because of all these terrible experiences, I left and switched to another company *cough* t-mobile *cough*. MAKE SURE TO REMOVE YOUR AUTO PAY CARD BEFORE YOU CANCEL otherwise they’ll still charge you the full amount even though you cut it off 2 weeks early from the due date. The app itself lacks functions and feels basic. Get out cause this company won’t help you when you need it.

Spectrum does not care. I have been a Spectrum user for over a evade and they do not show any care in people using their service. I have made payments consistently every month but for some reason 11/17's payment disappears. They sent no notice until one day they robo called me to inform me of late payment and they would discontinue my service. Their accounting is deplorable. Customer service doesn't help. Went up the chain of command as far as they would let me go. I demanded to go higher and was rebuffed continually. I have two kids with autism that have a routine of watching online programming every day. Yet when the service gets interrupted because Spectrum decided to disconnect the signal my wife and I have to calm our kids which is not easy due to their condition. I have had accounting issues in the past where they made error and we fixed them. However even though we have a receipt stating that payment was made they will not honor that. I was told that a receipt is not proof of payment. Funny.... Every store that I make a purchase provides a receipt. They are bound by that receipt. But not Spectrum. Spectrum is a fraud. The Attorney General for my state had been informed.

Can’t even watch a show!. I got Sling do you watch specific channels. At first it worked OK, at least during the trial. Within two months, streaming is failure, it doesn’t respond to commands. Every channel on sling jumps back five or 10 minutes several times an hour, showing the same commercials and starting back at part of the show I watched 10 minutes ago! This happens every time every channel at least 3 to 6 times in an hour show, fast forward doesn’t work or only works once, then no controls don’t work at all, not even to ask it does show!! Understand this, I already watched that batch of ads and beginning of show segment and your app jumps five minutes backwards or 10 minutes backwards making me watch same thing over again, several times an hour!! I tried everything, turned off do you, reset modem, changed electric outlet, changed to different streaming service and back. Interesting, no interruptions or jumping backwards to see same stuff happens on other apps. If this is not fixed I will cancel! Yes quite angry because I’m paying for a service you’re not giving me!! And don’t thank me for feedback, just fix the app or give me a refund!

Unhappy customer. If I could change cable providers I would but because where I am located at this is the only provider that service the area I live in. Let me start off with the random service outages that occur on a daily basis. And the outages last well up to 8 hours. Which means my family is without cable and internet service. Just this week I’ve experienced 3 within 24 hours. I’m sure there have been more, but I’m unaware of them. My daughter home schools so when the internet is constantly down then it affects her learning with her teachers online. A $6 credit isn’t going to compensate the hours that we have to go without internet and cable service. It’s an inconvenience and frustrated to say the least. The service acts up on a regular but the company wants their monthly payment on time but I can’t get reliable service???? And let’s talk about all the channels that have been recently taken from my package deal but the company wants to still charge full amount for channels I no longer have assets to. My daughter can no longer watch her favorite channels Disney junior, freeform etc. If I could put my home up for sale and relocate to receive better cable and internet service I would definitely do it because Spectrum is NOT it

Sexist customer service reps. I’ve been a Spectrum customer for almost 20 years (they were Insight before being bought by Charter). I was having issues with both the Spectrum TV app and the MySpectrum app. I was chatting with “Jonathan” via the chat feature on their website because the MySpectrum app wouldn’t load at all. The representative was troubleshooting the issues and was unable to resolve anything. He kept stating there was an issue with our internet which I know there wasn’t as I work from home full time utilizing our home internet and I’d had zero issues. He asked if I could check if any other devices were having issues and I told him my husband doesn’t have the app so I didn’t know. He then told me he needed to schedule a technician to come out to which I replied no thank you because this is an app issue not an internet issue. As I’m chatting with him, my husband gets a text and email stating the contact settings have been changed to his information. Mind you, I am the account owner and my husband was added afterwards as optional when he moved in. My husband doesn’t even have the app to change anything and I couldn’t access the app to change anything. So “Jonathan” apparently didn’t like that he couldn’t resolve my issue and didn’t like that a woman is the account owner with my information being the main contact so he changed it to my husband’s email and phone number. I ended the chat then noticed on their website, there is an app outage.

Good User Experience to Manage All of Your Accounts. I have TV, Internet, and Mobile service with Spectrum. It is nice to be able to track mobile data usage, view current and past bills for TV and Internet, as well as change plans (for any accounts you own). It is a one-stop place to manage all of my different accounts with one app. The one thing I wish this app could do is to purchase phones, or at the very least research options and costs, all within the app. You can do this with TV and Internet, just not the Mobile side of things. I would like to have the option to be able to upgrade my phone in the app. This way, any new phone purchases are automatically linked to your account (don’t have to sign in online). Hopefully that will come with a future app release. Time will tell, I guess. Overall, this is a solid app that does everything I need it to do.

So far, I don’t like it!. About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.

Terrible Service. Choose a different provider if you have the option. I’ve had spectrum for about two years now, as that is the only provider available at my apartment complex. I STILL have not had a full day of my internet working. When it does “work” it’s either slow as molasses, or will just disconnect from everything and reconnect ALL ON ITS OWN in about 5 minutes, which I’d argue is worse than it just not working at all. When I go to my mothers house on the other side of town, the Internet won’t reach any room that is not the living room (where the router and modem are). They have had dozens of techs come out and even upgraded their package for stronger internet that works even WORSE than the cheaper option. If I could give negative stars I really would. Don’t bother calling spectrum unless you want the run around or be told “move somewhere else so you can get better reception”. All the tech did was look at things we already looked at and told us things WE TOLD THEM. Really, really bad service.

New UI Broke Device Management. I loved the old UI because it had a simple landing page that would direct you to your bill, and I had no issue accessing any and all features once I was accustomed to the layout. This new setup, however, directly lands me with “how to spend more money” advertisements about other Spectrum services. The last time I tried to cancel a service, it was done incorrectly and I was upcharged for YOUR failure. The last thing I want is to see more “please buy more of our stuff UwU 🥹” it’s insulting at best. Now, I’m forced to access the config for device management from my desktop exclusively (presuming that still works), which is wholly unnecessary whenever you had a functioning system. C’mon, I was so excited for you guys to get your own business started with reliable connectivity, and you allowed yourselves to be bought out and ran by your opulent overlords at AT&T. Again.

Spectrum app and service is a scam. First of all, if you’re forced to get Spectrum as your wifi, I’m sorry. I was 18 when I first moved to my apartment for college and had to set up Spectrum WiFi. They gave us a router that was 4 generations outdated. It caused our WiFi to go in and out for 2 years. We were able to connect any devices other than laptops and phones to it, which doesn’t seem bad but we had multiple gaming devices that wouldn’t connect either. After two years, the old router finally went out and wouldn’t come back online. After MULTIPLE hours of talking to spectrum about fixing it on our end, they finally said we could bring it in to a store and replace our router for a new one. At 10pm after 24 hours without WiFi (mind you there are 4 college students living here who have work, class, and hw online) we replaced our router for a new one that was multiple generations ahead of what they had given us. We were so angry that they put us through it. We never complain about customer service, but this is the worst experience we’ve ever had. Scammers all around. Not only that, but during storms they will send storm warnings and give you links to check your area, but the links are never accurate and will never take you where you want to go. F spectrum all around.

Spectrum = Monopoly. Spectrum has been around for as long as I’ve been alive. They are about the only ISP “worth” having due to where I live, due to the only other options being DSL, and I prefer not to have my latency in the 4 digit range Spectrum phone customer service is golden, the techs that come out on site are for the most part knowledgeable and friendly, but the reasoning for my 2 star rating is the fact that I have had an ongoing issue with the part of my setup that strictly sits outside of anything that I can control The issue, as determined by the group of 3 different techs that were at my home for the 4th time over the same ongoing issue, is residing, as stated by the techs, either at the LE down the road on a separate pole, or at the point of origin Port(s) where my line runs from the port on the pole into the box on the side of my house I work from home, and ANY network issues always interrupts my workflow, and it has gotten to the point being so often that I’m afraid I’m about to get in trouble with supervision. And the worst part about this entire situation is that I have zero control over resolving this issue I just hope and pray that Spectrum takes the amount of times I’ve called over the same issue seriously and gets this resolved sooner rather than later which if they don’t then I’m going to end up looking for a new job trying to feed my family of 5

Spectrum vigilance. I am always ill or put in strange situations that require service or help with something, the printer or I pad or the TV. They are 24 hours with immediate live agent that is always a pleasure to speak with and get any problem fixed immediately . I LOVE Spectrum. I changed and improved my standard of living...I have so many stories it would take hours. All I really want to let you know that they are honest, real and there when you need them. No one gives you the quality of customer care that they provide 24 hours/ day. Their cost is amazingly very low compared to the vultures that are competition. My best advice go Spectrum. You will never regret that. All my experiences are very real that I have never been given nothing but extreme assistance...everything, without the chase and without extra charges. They are the best. Imagine live American agents ready to help 24hours. Again I LOVE Spectrum. No bad experiences only good!!!!

Constantly feels like they are trying to steal my money. I recently moved and called spectrum to let them know. They offered me the texting option so I tried that but they just told me I had to call customer support and they couldn’t help me. I then called customer support and they helped me but let me know that there were going to be additional charges to my bill next time due to moving addresses, I said okay. The next day a whole new router and modem showed up on my door step, I still have my old router and modem sitting collecting dust and had to pay for a new router and modem for what feels like no reason. I was looking at my most recent bill, my Wi-Fi charge was there, the charge for the modem and router was there and then a charge for spectrum TV. I have never applied, created an account, or even heard of spectrum TV until this bill. I tried the texting thing again and once again they let me know I need to contact customer support starting at 8am tomorrow. While the employees are always kind I can hardly hear them and they are always trying to get me to upgrade my plan and buy stuff. I don’t make a lot of money and try to use it sparingly and I’m sick of this massive corporation attempting to steal the small bit of money I have. Unfortunately this is only one of two options for Wi-Fi where I live and I’ve heard even worse things about the other company.

My grandparents have never had internet since they bought their home in 1954. I was out shopping and for some reason the Spectrum store really drew my attention. I stepped in, signed up and 15 minutes latter I had a same day appointment for a first time installation. I did this for my grandparents they where never much of internet, iPads , computers, and sill have a S5 Iphones…. The spectrum technician Lee was on time. It took him by himself every bit of three hours to install cable from the electricity poll to the house. I felt so bad it was in the middle of June and the temperature was in the three digits. He never complained just smiled and assured my wide eyed grandparents the job would get done by 6pm. He currently did complete the job on time. The then local channels only tv was transformed into a RUKO smart TV and Pluto Cinema. They are slowly progressing over to other applications. But the look on their faces was all made possible by the staff and of course Spectrum. Thank you for catching them up to the 21st century… or at least some of it. Thanks for reading !

What happened to My Library/Watchlist?. I can’t find My Library/Watchlist anywhere on my iPhone Spectrum app. I reloaded the app and I’m running the latest version. It’s been increasingly difficult to find, but I can’t locate it anywhere in the app today. I was sad when you made the change quite a while ago that no longer allowed various family members to have their own watchlists on their devices. We all had to share one watchlist after that change and find “our” shows we liked to watch. But, now, I can’t find a watchlist or my library at all on my mobile app. Did you remove that feature? I used it almost daily since I only watch TV on my iPhone. Also, why are all your tips and support helps about how to access info on the TV app? Why aren’t there helps for where to find stuff on the mobile app? I can’t press “menu” on my remote to find stuff on my mobile app.

Horrible compared to TWC (updated review). 5/9/19- latest update (7.4) allows me to check home phone voicemail, so that’s a much needed fix, thank you. Still needs ability to chat and I have yet to attempt to pay bill through app but hear that may still be an issue... still holding out 5th star until a later date. Separately I will agree that prices are high and there is no easy way to change plans TWC to Spectrum and be rewarded for being a long time customer, however I won’t allow that to influence my rating for this app and it’s improvements/refinements. Since being forced to move from Time Warner app to Spectrum app now I can’t check my home phone voicemail and now you can’t chat the agents, you must call or email. Way to go Spectrum, making it more difficult on the customers and simpler on yourselves, so much for the age of customer service... horrible!

Spam emails generated through Spectrum/Charter Communications. I have been a Spectrum customer for many years and thus have the Spectrum app. From the very beginning I have been bombarded with promotional spam e-mail that I am not able to report as spam or unsubscribe from. When I attempt to use the app to unsubscribe or report it as spam I am informed that the information is based upon my apparent likes. Absolutely none of this is desirable to me. It is endlessly annoying spam. In fact many times I delete one of these promotional e-mails only to receive the same one seconds later. The only possible source for this type of spam must be Spectrum or it’s parent company Charter. I do not pay for my internet service in order to allow Spectrum to drown me in promotional spam for which they undoubtedly receive additional compensation. So if this update requires me to continue receiving this kind of promotional spam, with Spectrum not allowing me to unsubscribe from it or report it as spam, then Spectrum will have failed it’s duty to me as a customer.

Great just wish we could have multiple wifi plans per household.. I live with my family in a guest house and they have AT&T and there wifi is extremely slow and kinda scammy with how much they get charged and how slow there wifi is. So I suggested the get spectrum because mine was extremely fast and affordable. So we looked up plans and found out that spectrum only allows one plan per house witch is kinda bogus. So if I have one complaint it’s that you guys need to offer multiple plans for households with multiple people. I mean it’s gotta be like that with apartments and business buildings, why isn’t it possible. It shouldn’t be hard because my parents still uses AT&T and they’re only switch if you guys offered multiple routers per house. Anyway I’m just glad I went with spectrum before they did. Also the app is extremely easy and convenient as well as the router setup is.

Duplicate Payment. I couldn’t remember whether I made a payment for the month. I checked the app to see if I had a balance. It showed that I did I had a billing amount. Subsequently, I made a payment. When I discovered I made two payments for the same billing period I contacted spectrum as my bank cannot stop a pending transaction. Spectrum, rather the csr Stephanie K. stated that they could not stop a pending transaction too. I asked if I could receive a refund check, because I do not like vendors holding my money for a credit that seems to disappear at times. The CSR said that they had spoken with their supervisor just yesterday about the issue and the supervisor had said it was not the policy of Spectrum to issue checks, rather they issue a credit or debit card. I said I would like to speak with the supervisor. Stephanie said she had spoken with her supervisor and that that person was not going to provide a different answer. Then she lapsed into how Spectrum pays its employees in card form. It was amazing how we went from talking about getting me a refund to her receiving paycheck via debit card! I am not impressed with the app, nor am I impressed with Spectrum’s CSRs.

“Unlimited” NOT! Is “UNLIMITED PLUS” a TRICK too?. When we sign up for spectrum we asked for unlimited. Spectrum changed the Webster Dictionary definition of “Unlimited “ to “Circomscibed”. At 20G. This is so un fair I got email for my second phone number which belongs to my husband, he did not receive. Also no warning he was close to this “unlimited” cut off! Like 6k over. When I got email. If all commercials and advertising UNLIMITED, spectrum needs to add “BUT”. Who gives businesses the right to legally mislead people for their personal gain? I would certainly like to know. Why didn’t spectrum just say well NO our “Unlimited plan isn’t unlimited and offer up front the “Unlimited Plus”? Probably because there is a TRICK to that plan as well. I probably won’t be able to find the TRICK until I sign up and 6 months plus down the crappy service road. To my knowledge this is first email notification I have received and we have had less than SLOW data from beginning of billing cycle to end. Of course I’m shopping around!

Negative 5 Star Rating 👎. WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!! I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none. I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all. Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃 My rating is negative 5 stars! 👎

Spectrum App and Internet Service. It’s amazing very friendly to use, you don’t see the difficult things which it’s unusual with so many app. I will give spectrum 4 start on this one even though the internet it’s the worse experience and very bad and frustrating. They speed it’s super bad spectrum never surpass AT&T Fiber Internet, the download and upload will never compare to AT&T. With Spectrum if you have a 500 Mbps plan the download will be 500 Mbps but the upload will always be less than 25 Mbps. With AT&T you will always have the same amount.I don’t like spectrum at all we always have problems with the signal it drops a lot more then 95% with AT&T if it happens it is 5% very rarely you will have problems with AT&T. The only reason I don't have AT&T is because where I live now they doesn't have AT&T Services, Otherwise I would never have changed it.

Don’t even call them to ask about the mobile service!. I did that and before I knew it, Ithdy sent me a phone and They refused to take it back. They finally said I could return it to the spectrum store but they would not take it back either. They have billed me at least 4 times even though I told them I was with Sprint and didn’t know if I could get out of that service. I haven’t been Able to f/u with it but you can bet I will. They are Liars and thiefs!!!! I would give them an even lower score if I could. I was taking care of my 94 yo mother when this happened. and she has now died ! I haven’t even opened the box, in fact I don’t even know what model it is . the SIM card is not installed and yet they won’t let me return it and have charged me all this money. The guy I spoke to knew I wasn’t buying it and he even said well , if you do want it, don’t buy it from the store, call back and buy it from me! I am giving you fair warning, stay as far away from Spectrum mobile as possible! DON’T EVEN CALL THEM ! If they lie and cheat sending and charging you for a phone you didn’t want them no telling what they will do in the future ! !

Stop removing good features-deserves 0 stars for no improvement whatsoever!. I’ve been a customer all across the board for 15 months. I liked the apps the way they were. Especially the mobile app. My review is about the mobile app. First off, Upon opening the app it states to “open it”. Used to be very efficient, concise and to the point, immediately seeing gig usage, days remaining, and billing cycle. No longer is days remaining and billing cycle indicated clearly, must literally play ring around the rosie and still does not show that, other than to view statement. To view usage now is a number of clicks and not obvious as to how to get there. I’ve no idea how those who aren’t so tech savvy will figure this out. As I said, it was fine before and now it isn’t. Some times “old is better” as is the case here. Seems to me taking away good features only helps 2 groups of people - tech support and customer service. Now do to this “downgrade” certainly not an update/upgrade they’ll be plenty busy dealing w people like me calling in, getting nowhere, and being told nothing can be done and the developers did it and it’s a done deal and feedback can’t be provided to them. Sooooooo this is my feedback developers-the mobile app was fine before. Bring it back please! You’ve sealed the coffin on me leaving Spectrum. Completely! Not just mobile not just cable. Furthermore mobile payment can’t even be incorporated into the cable payment. So inefficient! Why?!

Highly disappointed. I’ve been trying to order an Apple Watch for 3 days now, I went to 3 different locations 1 in Whiteville NC, 1 in lumberton NC, and 1 in Fayetteville NC, they have all told me I had to order in online. The customer service was terrible, I tried to chat on the app and again that was an horrible experience I had to get connected with an agent 3 times because the first two insisted me just doing it myself online and then the last one who ordered the watch for me, then told me that it would be delivered tomorrow which according to the fraud department who had to “verify my identity” told me that they had lied to me. Then customer service told me that they didn’t know how to leave a review or how I could do it. I’ve never had an experience like this and this is gave me a different view of spectrum than I had before.

Completely Cool. Me being completely on my own and at my age I am completely honest about the service that I have received with the things that I do like and everything else. I will like to say that the address to the site when I was trying to make sure that I had returned the other gear tech that I needed to turn in to receive a discount and recycle the things properly so I don’t have any issues with my personal life or anything that I wouldn’t want anybody else to have access to due to my own issues with my own family and everything else. But I am completely satisfied with the customer service that I have received from the technicians and everything else thanks again for the service that I am definitely looking to keep for the duration of my experience with getting into college and completing my therapy and everything else. -Malquan D. Waithe/Collins aka Quanny

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Shouldn’t be forced to download for router control.. The fact that you have to download a separate app just to control your router and port forward for admin controls is atrocious and just shows and tells how intelligent spectrum suspects their customers are… they really think not a single person would want admin control through a personal computer that isn’t a phone, every single router that has been included in internet plans gives access through a local webpage even across the world in Australia which is considered the worst for NBN having full control over them. Unacceptable behaviour towards customers and this shouldn’t even need to be downloaded to do something as simple as port forwarding to even use an FTP

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Great service. Spectrum offers the best deals and service for us seasonal snowbirds. Delivered as promised with great support on getting set up on the internet .

Excellent service. Nous avons été très bien accueilli, le service était excellent

Terrible. Not iPad friendly, won’t let me pay my bill online. Always something wrong with Spectrum. Avoid them. Then again it seems like all internet/cable companies are equally bad.

Spectrum Cable TV WiFi The Right Choice. Excellent Service a customer for

Hot spots. Can’t login on the ‘cable wifi’ when we aren’t home. No one can help despite calls or stopping in at store ☹️

Diana & Johnny B. We are very pleased with the service provided by Brighthouse. We really like the online payment option too!

Spectrum. Payment and account easy to follow, thanks

Great Service. Good to have.

Service. We had a problem with our modem and Spectrum sent someone to our site to fix and we’re so pleasant about it. Excellent service

Brighthouse App. Very efficient, so simple to use, wish all bill payments were this easy.

Canadian IPhone will not work with Spectrum. I have found any Canadian IPhone 12,14 & 15pro will not work with Spectrum. I have to use my old IPhone 6S and SE to get service. Verizon which is Spectrum’s carrier has no problem with these foreign purchased phones. This is the only place I have ever experienced this world wide.It is likely the only US company that does this. I wish the agents in your stores would inform customers from Canada and Mexico of this limitation. To use my new phones I have to resort to another company.

Easy To Use. Simple interface to make payments but the login is difficult on an iPad because the user cannot see the text of the login or password.

Customerservice. ********* I will 10 star to Spectrum customer service. Paul

Useless. Every time my internet goes out I open the app to report the outage. Of course I have to use my cellular data. Inevitably it insists on me updating the app (more data wasted). Every GD time. How many updates do you do?! It doesn’t help because the chat is useless. Troubleshooting is a joke: Unplug it and plug it back in. There’s no human on the chat. It’s a bot. If you ask for an agent it just tells you it can answer most questions without an agent. Lies. Unless the answer to your question is unplug it and plug it back in, it does not have the answer. Useless.

My Review:. Great to use if you use spectrum. It is easy to use and I recommend it if you use spectrum.

Review. Not user friendly with iPad.can only view with iPad in length wise position.Some wording overlaps.

Easy for Canadians. So much easier now for Canadians to access,use and make payments. I have contacted Spectrum for help and information and both times were exceptional. Thank you

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So Far I’m Impressed. I love that Spectrum allows paperless billing, which helps me to cut down on the amount of mail I deal with. As for payment (this is just my opinion), but when it comes to automatic charges? The only recommendation that I have is that I wish the app had a way to charge my account to my Apple Pay, or any other form of express payment option (outside of manual payment credential entry). I initially had my internet installed about four months ago. I was disappointed at first that the technician that came to set up my internet didn’t set it up correctly the first time. Prompting me to set it up manually myself with a technical assistance representative over the phone. They ended up crediting my account for the mishap, so my grievances with that were indeed consoled. Over all I’m actually happy with the service and the level of accountability, and customer service they provide. Every time my internet goes out randomly, I go into the app and it notifies me of an outage in my area, followed by a phone call or text when the service has been restored. I’m relatively new with using this service, but so for I’m impressed. So far I give a five star rating!

Terrible Service. Choose a different provider if you have the option. I’ve had spectrum for about two years now, as that is the only provider available at my apartment complex. I STILL have not had a full day of my internet working. When it does “work” it’s either slow as molasses, or will just disconnect from everything and reconnect ALL ON ITS OWN in about 5 minutes, which I’d argue is worse than it just not working at all. When I go to my mothers house on the other side of town, the Internet won’t reach any room that is not the living room (where the router and modem are). They have had dozens of techs come out and even upgraded their package for stronger internet that works even WORSE than the cheaper option. If I could give negative stars I really would. Don’t bother calling spectrum unless you want the run around or be told “move somewhere else so you can get better reception”. All the tech did was look at things we already looked at and told us things WE TOLD THEM. Really, really bad service.

Outdated/Not User Intuitive. I don’t know where to start. The app needs to be more user intuitive. If there’s an outage, there’s no way to check, without going to the website, but easiest if I go to my web browser and do a search. The same goes if my particular account is affected. You cannot do anything or get any information from the app, in a world where every consumer manages their life through an app. Additionally, internet service is not great. I pay for the upgraded, higher tier, for internet service and I still have issues with all my streaming devices. Again, in a world where everything is streamed and connected. If Spectrum invested as much money in their apps, user-interface/experience, and infrastructure, as they spend in media trying to get customers to upgrade to their other offerings, I might actually give them more than one star. I cannot tell you how much crap I throw away coming in the mail, emails, etc. It’s wasteful and a waste of money, harmful to the environment.

It’s all downhill from when your no longer a new customer. I moved to Wisconsin for work and got set up and had great service until my new customer time frame ended where then I had constant degradation outages when according to their system there is no outage detected. Their app is even a bigger joke than the service want to talk with some one on the chat good luck navigating that maze the bot will just keep spinning you in circles. Here is some advice on two ways to improve the app number one when users use the chat feature with your menu for each area HAVE THE NUMBER ONE OPTION AS TALK WITH A HUMAN REPRESENTATIVE FOR THAT SECTION. number two have an area on the app that lets you fill out an outage ticket or report an outage/degradation way people can actually report it directly instead of trying in chat final navigate to human only to be in the wrong department transfer only to have the now support agent say oh there is no outage for your area would you like to try and reset your equipment with me.

Terrible App. I have recently had issues with my internet, and have attempted to use the chat feature within the app, and it is a completely buggy interface- and heaven forbid that you have to navigate out to use a website- the app forces you to reverify and sometimes won’t connect back to the chat. It’d be nice if Spectrum could recognize when an account holder is chatting them- as it is unnecessary to require a log in AND your name and service address. It took almost two days of restarting the app for it to let me chat again- if this is a design feature why do you even have an app? Update since Apple thinks I need to update my review because the developer “responded”- asking me to private message you on Facebook to an Apple review is incredibly poor form. I’m also not following bitly links to “provide more feedback” that I am sure you will ignore. Apple should have more sense than to treat “contact us elsewhere” as a valid response to a negative review.

Greedy company, lousy package options. I’d really love to know exactly why I (the paying customer) have to choose from Spectrums pre-arranged package plans. Why can’t I (the paying customer) put together my own package plan?? I don’t watch 3/4’s of the channels included in my current package & yet I’m stuck having to pay for them. Topping this off, now I see they’ve taken away one of the few channels I do watch. TCM apparently isn’t included in my current package anymore. Their rates continue to climb to the point I’m finding it impossible to keep my account up to date. Dear God please send us another cable/internet provider with better choices for the paying customers & lower monthly rates cause I’ll subscribe for sure.

Great if you love constant outages!. Do you love constant outages?? I’m talking like 3/4 times a day, for sometimes an hour at a time. Do you pay for unlimited data on your phone and just wish you could use it more? Do you like to pay for services but not get to use them?? Or maybe you’re a gamer, but you’d rather be connected to your phones hotspot??? Boy this is the internet provider for you!! I hate this company with a passion. company is a scam. It should be illegal to charge someone for a service that only works half the time. False advertising for sure. No one I know has had anything good to say about spectrum and everyone is desperate to switch to another provider. You can contact customer support and it’ll work better for a week (maybe) then it’s back to constant outages. (I SWEAR if they respond to this review with that automated response “we’re sorry blah blah blah contact customer support” that would really be the icing on the cake) bye bye spectrum. I certainly won’t miss you <3

I’ve been having ongoing problems for years!. It’s very hard to avoid a few major issues such as removing old profiles including user names & passwords. It’s hit or miss when signing in because of the confusion pertaining to deleting old and unused accounts from My AT&T app. I’m going to have to go into the AT&T Store in my town and pray that there isn’t a long wait for a customer service representative. All I need is a quick fix which is probably going to take 5-10 minutes for the agent to resolve. I may have to change my review after I go to AT&T and rate my experience with them today. Hopefully I’ll get rid of all the confusion related to old and unused profiles on my AT&T personal accounts for cable and wifi services and another account for my wireless subscription for my iPhone….

New UI Broke Device Management. I loved the old UI because it had a simple landing page that would direct you to your bill, and I had no issue accessing any and all features once I was accustomed to the layout. This new setup, however, directly lands me with “how to spend more money” advertisements about other Spectrum services. The last time I tried to cancel a service, it was done incorrectly and I was upcharged for YOUR failure. The last thing I want is to see more “please buy more of our stuff UwU 🥹” it’s insulting at best. Now, I’m forced to access the config for device management from my desktop exclusively (presuming that still works), which is wholly unnecessary whenever you had a functioning system. C’mon, I was so excited for you guys to get your own business started with reliable connectivity, and you allowed yourselves to be bought out and ran by your opulent overlords at AT&T. Again.

Clueless customer service. I’ve been trying to get help for two weeks. Billing , technical support, Customer service. All are separate services and they just keep passing you on to another service and you have to explain over and over again. If while you are talking to them and the call drops they can’t call out to call you back. Then you try to call back to finish the conversation and you can’t talk to the person you were talking to. Guess what? You have to start all over again with a new person. I bet if they look at the notes they took down while talking to me they’ll see I was passed on to 6-9 people . Spectrum is great for Internet but are clueless to think they can run a successful mobile company! I need to get this straightened out so I have a phone that actually can work. One representative told me today that they began mobile service in 2018. That’s 5 years ago. Give it up spectrum because we spread the word and you’re losing all of us.

My experience with Spectrum. Spectrum is a great home internet provider! I have only one complaint and that is once a week for the month I’ve had service with them I have to unplug and restart my modem and router and wait about 10 minutes for everything to load up and get back to working in proper fashion. Other than that I have no issues and the people I’ve talked to on customer service a couple of times have been super friendly and knowledgeable and able to answer all my inquiries to satisfaction. I only wish I wasn’t locked into cricket on my phone plan for 6 months bcz spectrums bundle of home internet and phone service is way more affordable than my phone plan with one company and internet thru another.

A Parent’s Dream. I absolutely love this app! It is user friendly and you can perform many functions. One of the best things a parent can have in the house full of children with cellphones and games! It’s amazing how you can control specific devices in the home regarding WiFi connection. When those chores ain’t done or it’s bedtime, you can simply “manage devices” in the app to shut things right on down at a certain time or for a split second when those teens act like they don’t hear you calling them from literally the next room because they are so engrossed in games And talking on phones smh! My favorite line is “Internet is shut down until chores are done school clothes are out for the next day”. Install it people! Install it lol

Monthly Rates. I love spectrum because I am never locked into any contracts whatsoever. The quality of their internet and Mobile service is impeccable and this is coming from someone who lives in the middle of nowhere Montana. I know a lot of people have opinions with their rates and periods. But ALL telecommunication companies all do the same thing one way or another. But what I have learned when your promotion is over and your monthly rate starts to climb if you reach out to a retention employee they will match what ever competitor in your area and add whatever sweet deals they have at the time. Spectrum IS the major internet provider in the US and I understand why with their 10/10 service. Hats off you you guys and thank you! ❤️

DO NOT USE APP TO PAY BILL!. Used app to look up current bill amount. My dog jumped in my lap causing me to nearly drop my phone. Grabbing my phone, I inadvertently touched the blue button. It immediately paid the bill! There was no “check your info is correct and select the submit button”. There was no confirmation screen. My intentions were NOT to pay the bill, rather to see how much I was being charged when my channels and viewing quality were terrible! Consequently, nothing could be done on their end. I was told I’d be charged $25 if a return payment was executed, not to mention the bank fees! All because I accidentally pushed a button when preventing my phone from dropping. I asked the CS Rep if she’d heard of this happening before, surely I wasn’t the only ‘klutzy customer’ and she said ”oh yes, many times.” I could only say, “wow, seems like that should be fixed.”

Switching to Frontier. I have been with spectrum for many years and never realized how often service would drop until I hooked up my new laptop that informs me when my service is not working. I always thought my slow service at home was due to my phone service provider or a play off data when turned on and also when my phone was connected to wifi at same time. Nope. Now I know that my service drops near every five minutes. Not only do I pay far more for this inconsistent service but also they try to blame it on the package I have purchased. If I am using a Pc to check a social media page and one phone at the same time I don't care what package I have there should be no issues. I have had numerous friends complain about same issues and they also have switched to frontier. Spectrum needs to do better. Stop raising your prices scamming people out of money when you provide a sub par service.

Spectrum and the app are horrible. They flat out lied about the plan I am on and the app chat button doesn’t work. I never have internet between 9pm and 9am. What’s with that? I don’t have parental controls so what’s your excuse for that? Can I get half my bill refunded since I get half internet?? You have to go into the “support” area and click on the little double windows in the top right corner that has no label to get to the chat. That leads you to a customer service person who can not help you. Also Supposed to be on a plan that gets paramount plus for a year (no paramount) with free modem rental. Started the first week of May this year and August and all going forward will be additional $7 for modem rental. There was no notice, letter, email nothing. Lied to me about my plan. Total joke. It’s horrible that this country is allowing these monopolies in the first place when that’s supposed to be not allowed either. I’m really ready to move over seas!!

Spectrum = Monopoly. Spectrum has been around for as long as I’ve been alive. They are about the only ISP “worth” having due to where I live, due to the only other options being DSL, and I prefer not to have my latency in the 4 digit range Spectrum phone customer service is golden, the techs that come out on site are for the most part knowledgeable and friendly, but the reasoning for my 2 star rating is the fact that I have had an ongoing issue with the part of my setup that strictly sits outside of anything that I can control The issue, as determined by the group of 3 different techs that were at my home for the 4th time over the same ongoing issue, is residing, as stated by the techs, either at the LE down the road on a separate pole, or at the point of origin Port(s) where my line runs from the port on the pole into the box on the side of my house I work from home, and ANY network issues always interrupts my workflow, and it has gotten to the point being so often that I’m afraid I’m about to get in trouble with supervision. And the worst part about this entire situation is that I have zero control over resolving this issue I just hope and pray that Spectrum takes the amount of times I’ve called over the same issue seriously and gets this resolved sooner rather than later which if they don’t then I’m going to end up looking for a new job trying to feed my family of 5

What happened to My Library/Watchlist?. I can’t find My Library/Watchlist anywhere on my iPhone Spectrum app. I reloaded the app and I’m running the latest version. It’s been increasingly difficult to find, but I can’t locate it anywhere in the app today. I was sad when you made the change quite a while ago that no longer allowed various family members to have their own watchlists on their devices. We all had to share one watchlist after that change and find “our” shows we liked to watch. But, now, I can’t find a watchlist or my library at all on my mobile app. Did you remove that feature? I used it almost daily since I only watch TV on my iPhone. Also, why are all your tips and support helps about how to access info on the TV app? Why aren’t there helps for where to find stuff on the mobile app? I can’t press “menu” on my remote to find stuff on my mobile app.

Pretty decent app and easy to use all in all. I like how it keeps payment history’s and it gives you the options to either make a payment now or auto pay which I think is cool, the only issues I’ve had with my spectrum experience I’d have to say and the reason for the 4 star rating is because when I tried to connect my phone number to there services I bought a SIM card but I never activated it but apparently it self actives and took about 135 dollars from me for a service I wasn’t using and it took about 2 hours on the phone for them to deactivate it and I never got my money back, but other than that I’d say they are the best internet service providers in my area so I can’t complain much. 8.5 out of 10 all in all.

Internet and Router Service Missing. The only service that shows up in the app is my mobile data and plans. However, the internet and WiFi tab has a plus sign next to it that says ‘add internet services” despite already having the same internet service for years. I can not access my admin page for my router settings because the app does not show my internet service. When I put the IP address in my web browser to manage my router, I am prompted to download the app to access my router settings. However, the app does not acknowledge my already existing internet service. It’s been a constant loop, and I am not able to access my routers admin page. —— I really wish this would be fixed because I can not view the devices connected to my network, I can not change my network name and password, and I can not access DNS settings. **This glitch in the app has prevented me from gaining access to my network settings for several months which is a huge problem!

Spectrum Account Features. I am a residential account holder and I wanted to say spectrum has a very convenient account to manage. Iv been able to do mostly everything I wanted to do online and the app is alot more useful than the apps of my other utilities. It is very easy to set up payments on the app and make changes to the account. When I need to, I know I can call customer service and recieve exceptional service over the phone that is also very useful. For planning my first move, I called them up and they were helpful in putting my account on hold with a minor fee to keep it open. No utility has been this helpful so far. I am very pleased with how convenient spectrum makes it to have an account and move around with them. Thank you Spectrum!

No problem Spectrum. I have been Spectrum ever since they took over from Bright house and even as far back when it was U Verse in the 60’s. I read a lot of reviews and the majority have no complaints. I am one of those. I get great customer service when i need it! They are always trying to give even better service for new customers with great plans. Their mobile service is fantastic! I have purchased 2 phones and a smart watch through them only because Apple wouldn’t approve my credit. Paid the same price for my iPhone and watch as advertised by Apple. They both are paid off and now i can put the savings in the bank for a rainy day. I strongly recommend Spectrum TV and Spectrum Mobile.

Specters really a poor company. Spectrum is really a poor quality service that don’t tell their customers or keep the customers update then they take their customers free rights away on what kind of router can be installed and who has control which in all aspects those says it should be left me to Port forward nodded some app. There is no security issue with it. They just want to keep a eye on you and that’s how they do because they let anybody know I can get into any IP address regarding the Internet when I was speaking to a representative on the phone they said every network I had on my line that’s kind of crazy and I shouldn’t be asked for why I need a port set up. Questions should be asked that app does not always give me guaranteed to hit port select because it’s grayed out. And for me to pay $25 a month can’t have my local channels for this spectrum TV app that’s kind of crazy for the essential plan don’t you get it spectrum cable is outdated so 90s everybody streams now

My Spectrum Experience. When I signed up with SPECTRUM originally they came out and did everything quickly and efficiently. The service technicians were very cordial and even taught me some things about my TV that I didn’t know. It’s a smart TV and I guess it was smarter than I am. LOL. I have been with SPECTRUM for a while now And the service has been excellent. If there’s a storm in the area, they alert you that they may have some issues but they always get back online quickly. They are much better than the service that I had in Memphis before I moved here. I’m very happy with, the product and the people. SPECTRUM places, a high priority on professionalism and I appreciate that and Company. JIM Whittington

Garbage. Give us the old app back. Functionality of this app is nonexistent. Why can’t I see my stored payment methods? When making a payment it doesn’t give a confirmation page before submitting the payment. If you pay the wrong amount or pay using an undesired payment method you can’t change it before submitting the payment. All of your profile and user credentials are kept in the dark. With the old app you were able to see all of your information and make changes if needed. Spectrum is not apple so quit trying to pretend you are equivalent to their style and functionality. If I could give this app less than one star I would but one star is the lowest rating I can give it. I wish I had the option of using the old app instead of this terrible facsimile of a new and improved app.

Most Expensive? Used To Be The Best? Not All Functions Working On The App?. Ok Hi Ive been a spectrum customer for as long as I can remember when it was charter and time warner. It was always the most expensive also. Now my town has kinetic which a lot of people here are saying it’s better now before it was windstream. I never use to have any issues like NONE until maybe a year ago my internet / WiFi is always going out. I have the higher gig also so I pay even more for it. But it’s always going in and out. Also on my spectrum app I should be able to control all devices on my networks but I don’t even have that option either to do that. Like to pause / remove devices at all. My phone is updated and all apps are updated and still nothing. I’m paying over $100+ for half working internet and don’t even have all the functionality on the app. Why Not?

Spectrum are great! Service.... Hello: I switched from Verizon (internet) and T-Mobile (cellular phone) to a Spectrum package which combines both. I don't know what the package is called, but I seriously LOVE it! My internet speeds are fast and my cell phone works better than before. I like Spectrum so much, that I've recommended it to two friends and they both switched. That being said, I find it difficult to navigate their customer service. Just today I wanted to upgrade my phone and I just can't get anywhere. I've decided to just show up at a Spectrum store near me during business hours and HOPE that they have what I want, as there are NO store numbers listed. I find that odd. It's not easy to get to speak with an actual PERSON at Spectrum. Anyway, maybe things are just SO automated over there, and that's how they can offer such low prices. Thank-you.

Terrible customer service. I’ve been with Spectrum for 10+ years… I had a tv service added to my account without my consent. I am on autopay so I didn’t realize that I was getting charged double the amount until 2.5 months later. I called them to resolve this, and after I spoke to a supervisor, I was hoping that my issue was resolved. A month later I get charged again for the tv service that I never requested! And after being promised a refund and tv service cancelation, I still got charged and no refunds. Spoke to another supervisor who denied the whole thing and said they won’t be reimbursing us. I asked for the charges made after my first call to be removed and until now, 2.5 months later, nothing was done. Today I spoke to a third supervisor, and he said they disconnected my account so he cannot access it! So I have to call again Waste of time and energy!!! They lost a customer forever. Do not use them

Unreliable. I’ve been a TWC/Spectrum customer for 4 years and it’s a rocky relationship to say the least. Most of their customer service has shifted from talking on the phone to a representative to chats via the Spectrum website or via this app. The automation is trash and this app is not useful besides basic problems. I was finally able to speak to a person by scheduling a call back 3 hours later. The first issue I had was my router constantly having to be reset. After getting advice that I should just do it daily by an actual rep. I had to escalate the ticket and needed to demand a new router. (Turns our my router was indeed faulty) The second issue was being unable to schedule a pause on my children’s devices. The end result is that there is no way to schedule a pause over night. Example: 10pm-7am. Seriously?! I was assured that this issue will be brought up and a change “may come”. Surely I can’t be the only one frustrated by some bug with the app.

The app is fine, the associated router is not. The app has a pleasant UI and works well for managing spectrum services, no complaints there besides it being a little slow. What isn’t fine is the fact that I MUST use it to make any changes to my router. The interface for this is clunky, slow and lacks basic features. I can not change the Wi-Fi band, assign static IPs without first using DHCP, view logs, or configure anything beyond the most basic settings. The best part? I can not troubleshoot the device if there’s no uplink, as the only way to do ANYTHING with the router is through the app. The device randomly shuts down the local net? Who knows why, just have to wait and see if it starts working again. Awful. I’ve always used my ISP’s router in the past, but this is intolerable, so I had to set up my own. I get you’re trying to make it user friendly, but you don’t need to remove configuration options to do so. It’s just silly.

Cash Grabs and poor quality. I’ll try to be quick to save you time for being on the phone with Spectrum support. I’ve only been using spectrum since September of 2020 it’s now April 2021. I am a full time student, I don’t have tv, I live by myself, needless to say I don’t ask to much of my internet, I only use it for class work and my phone. Despite this, having only been using this provider for a few months and I have already had to call half a dozen times for them to fix my router!!!! Every time it takes at least an hour to see any improvement or change. That alone is frustrating and should be more than enough to reconsider using this provider, not even considering yet that your gonna have to deal with spectrum calling you over and over and over and over again trying to upsell you, even after you’ve said no and to be taken off their call lists, don’t do, let’s make better decisions

AT&T can’t compare. I’ve had AT&T for the last two years and always had very poor customer service. Because of where I lived, it was the only option. I recently moved and thought I was going to transfer my services, but checked out Spectrum offers. Not only was Spectrum $30 cheaper, they also had the BEST customer service. There were no extra fees, I was able to get my service on the same day, and everyone I spoke to was extremely nice. When I told AT&T I wanted to cancel, they tried to offer me more speed at the same price, but Spectrum was still more affordable. When I mentioned this, they got a bad attitude and became very short with me. All to say, I’m thrilled to be a Spectrum customer!

Limited control...when it works. While the ability to schedule and pause devices from your mobile device is nice in principle, it doesn’t work nearly as well or with nearly as much flexibility as accessing your router using the old-fashioned Internet interface method. Then, occasionally you will not be able to see any of the devices on your home network in the app for hours at a time - and you will not be able to pause, unpause or schedule any of them, period. A real dilemma if you need to use them for, say, work or something! If they are paused, the only way you will be able to use them is to do a remote factory reset of your router, erasing all of your scheduling, network information and password. And then manually re-enter that stuff again and hope that the list re-populates. Or you can sit on hold waiting for help. Forever. But that’s another unrelated part of the Spectrum story. As for this app, beware. Badly designed controls, spotty usability.

Worse customer service. First off I was on the phone line with a agent for over 2hrs. I was trying to disconnect my spectrum tv services. I explained to her I have no need for the service and was paying to much. She negotiated with me for over 1hr and did her best to convince me. At the end everything sounded great. I agreed to her lies. She told me to wait 24 to 48hrs to see the adjustment, she told me everything would stay the same. The only thing that would change would be the price. When I finally looked at the updated statement, I noticed that she added us a landline that we never approved or agreed to. She also added us to a program that she never told us about after that came to find out that we were going to pay more than what she had told us. At the end I called back, spoke to a supervisor. He tried making the adjustments and wasn’t able to. I’ve been a loyal customer for over 8yrs. It’s sad to say goodbye.

Terrible app. I had to do a review on this terrible app after once again being unable to use it due to Spectrum not having the app up and running. This has happened over and over. I’ve never had an app with such problems. I had downloaded the now inoperable “Spectrum Mobile” app which was very handy for me since I have the “by the Gig” plan. You need to keep track of usage and this was convenient for this. Well, Spectrum FORCED those using it to switch to the “My Spectrum” app. It is frequently inoperable or down for “maintenance.” When it actually is operable, it functions so slowly that it is very frustrating. It is what they consider an ‘all in one’ app which is a failure. Not everyone wants all the garbage they have in it. When that stuff is not accessible, as is so often the case, it is useless! Totally useless. Bring back the “Spectrum Mobile” app. Stop trying to dictate what people should use when it is not what they want.

Horrible Quality. I write this review knowing that in the area I live there is actually zero competition to spectrum. They constantly update this application and add in some random fix that no one asked for. Please Spectrum, I use you all as my only means to watch sports. All of my friends who also have Spectrum, due to the there being no other company in the area, also use this application as their primary application to watch sports. The quality is HORRIBLE, it never fails to drop to 240p right when the Quarterback snaps the ball. I’ll give them credit, hence the two-star, it does jump up to 1080p every once and a blue moon. It will hold at that quality for about all of thirty seconds then it dissipates right back to 240p, leaving me to do nothing but count the pixels on the screen as my entertainment. I would have dropped this useless company by now if there was some sort of competition in my area. A joke, is what Charter Spectrum is.

Happy New Spectrum TV Customer. We were a Direct TV household for many years and I recently switched to Spectrum TV. Speaking with the professional sales agent was very simple and the installation process was outstanding. I not only saved in monthly expenses switching to Spectrum, my family are over the top happy with our new Spectrum TV. I should have switched a long time ago. One of the best features is the Dodger Spectrum Sportsnet channel. We are huge Dodger fans and this has been one of the highlights in changing to Spectrum. The NFL channel and all sports channels are amazing. Lastly, the quality of our HD digital picture is clear and sharp and much better then the Direct TV connection. I have encouraged my family & friends to all switch to Spectrum. Great job Spectrum! You have a lifetime customer now!

Not helpful in A disaster. Since Ian has hit us, I’ve had hit and miss services, can not get internet or Wi-Fi and cellular data is hit and miss most of the time, I haven’t been getting ANY of the government alerts!! And have not been able to get any information! Spectrum should give everyone unlimited data til they are able to get everything working! I’m one the 1gig plan, and it’s being eaten up with me just trying to keep updated with the ER information which is very hard to get through the services. It’s like being back in the 70s but of course y’all are sucking us dry with your prices!! Been a customer many years and put up with a lot mainly because I’m older and disabled and felt I’d have communication in A real ER!! Now when it’s needed!!! I have to rely on word of mouth from others that have other SPs!!! :(

To many issues. I’m constantly having issues with my billing , spectrum was billing me for services I did not even add on my internet/tv side , the rep kept insisting that I went into the app and changed my services, 4 years in college I think I would remember something like like , especially if it has anything to do with money ! I had also taken a cell phone line off my bill 4 months ago , come to Find out I was still being billed for it , then when it was time to pay my bill they said I had no choice but to pay it and I would he credited to next months bill , they said they had no record of me ever calling and taking the line off , even though on their end it also showed that the number has not been active making phone calls, text or anything in 4 months ! I’m not the smartest cooking in the jar but that should tell you something right ? Sick of this company ! I just wanna pay off my phone and find another carrier

My internet service. I will start with saying this is my first written complaint, it’s so wrong that I pay for good internet service and I receive pour to no internet service. I’ve a customer for year and have been advised that my pour to no service is due to being at the end of the line which sounds so Absurd with all the technology in the 21st century and I have to endure this ridiculous excuse and highway rubbery. When I call to advise of the issue I'm on hold for so long it’s ridiculous that I have to call each and every time it happens in order to be reimbursed for my no service. I guess it sad to say that most companies have found a way of ripping honest people off very easy by ignoring them because no one has the time. My sincere thanks

Great Service. This was the easiest install, of any Internet or TV viewing service, I have ever used. Internet is super fast and reliable. Weather doesn’t seem to bother this service. I had satellite service for TV and Internet, before this, and even small storms with rain, would knock my Internet and TV reception to pixelating. I’ve had snow and rain at my home, since My Spectrum Service was installed, and not once has my service been interrupted. I live in a rural area, that doesn’t have any cable like cities have, and satellite was only way Internet was available, so when Spectrum started to become available to me, I got into that as soon as I could. If you are looking for a very good System, this is the one to get.

Spectrum TV app not user-friendly. The My Spectrum app to pay my bill works fine. You guys do not have a problem taking my money. However, I’m not able to connect to Spectrum TV in my area although I have a spectrum account. I’m sure it’s user error. However, your app is not user-friendly. When you get the error message that you need to connect to your account to watch spectrum in your area, once you tap OK, it should take you to where you need to be to make the necessary changes not just simply go back to what you were watching. Although I live in the Midwest, I visited the south, Dallas, that is the only Spectrum TV that I am able to watch. I would like to watch my home area of Wisconsin.

Help! MLB Ch 90 is not “available” tonight as a pre-season game began at 8 pm. Why?. Why is the MLB Channel not working, not available tonight on the last night of the baseball pre-season exhibition games are played? Games were scheduled. Now, tonight, there is a fresh block on the channel. We have waited all day to see a game. We are once more disappointed in Spectrum’s service - or lack of it. We have been loyal to cable in Lexington, KY since the beginning. Pricing has escalated and is far too expensive. The Internet Speed is not near what we pay for. It is highly stressful during COVID to have to deal with another breakdown and disappointment in expected service. What can a customer do? Cable news and rerun movies are wearing us down as time goes by. We, like many, want to see sports again. Live All-American Sports! Let’s get this right for the health and well-being of our Country and all!

Horrible compared to TWC (updated review). 5/9/19- latest update (7.4) allows me to check home phone voicemail, so that’s a much needed fix, thank you. Still needs ability to chat and I have yet to attempt to pay bill through app but hear that may still be an issue... still holding out 5th star until a later date. Separately I will agree that prices are high and there is no easy way to change plans TWC to Spectrum and be rewarded for being a long time customer, however I won’t allow that to influence my rating for this app and it’s improvements/refinements. Since being forced to move from Time Warner app to Spectrum app now I can’t check my home phone voicemail and now you can’t chat the agents, you must call or email. Way to go Spectrum, making it more difficult on the customers and simpler on yourselves, so much for the age of customer service... horrible!

I hate the update so much. I hate the update you did to your app I liked the old version more it was more understandable and easier to manage now I can even open the app half of the time and I can change the password because I don’t understand the settings anymore and it use to have dark mode since I have sensitive eye sight I loved that about the old version and now the screen is whiter then a ghost as well every time I try to call costumer service it literally ends the call instantly if I call about issue with the WiFi box I have to call spectrum mobile to transfer me to the right one and worst part I have a medical device that needs the internet to transfer the data to my doctor and their on outage constantly and I have to use the hotspot on my brother phone like literally what is going on with this company like it’s use to be so helpful and now it’s just a pain just being able to talk to them for help

Definitely communication issues. The notation for the latest update inside the App Store indicates some kind of new fraud protection feature and a button in settings to be sure to turn on. Which settings, where settings, how settings, where the heck did I die?? I may not be the sharpest tech knife in drawer but sure as heck above a four year old. Which explains some issues in society. Four years old??? Really?? Age 4 and up. Just say no. Need a commercial of a 4 year olds brain on a device. If you advertise/ promote a feature, for the sake of morality, would be nice if one of the pics used to promote some new feature were a picture of how to turn that feature on. If that’s not too difficult. Thank you for your support. That’s Junior - BR-549.

Lied to by agent. When we signed up for spectrum we were told by the agent that our bill would be 127 per month and would not increase. When asked if this was a promotional option with a time limit, we were told no, and that our bill would not increase. One year later, our monthly bill increased to 145 per month. Additionally, we paid for Cinamax as part of our package. Spectrum stated that cinamax would no longer be part of our package and if we wanted the service, we would have to add it for an additional cost. So when signing up for spectrum service, we were promised one thing and a year later they increased our bill and removed services from us. This is poor business practice. When speaking to a manager/supervisor, we were basically told that there is nothing that can be done and we would receive a 20 dollar credit. In a time in which Netflix and Disney + are better than cable, this is a bad game to play with customers. I’d rather purchase cheaper internet service from a different company than continue playing these games with cable service providers. If you are contemplating getting spectrum, beware because the agent may lie to get you to sign up and then the company will go back on its word and charge you additional fees. When bringing this to the attention of their supervisory staff, we were told sorry for the inconvenience, but there’s nothing we can do. Shame on this company

So disappointed!. The 1st month with Spectrum internet was great. It worked perfect. My grandson could finally play games with his besties that live in a different state. There was a mixup with mine and my neighbors address. Spectrum deleted my account at the wrong address and started me with a new account at my correct address. I don’t know what happened but now we get internet maybe half the time. It’s very frustrating when the page won’t load and says I’m not online. I’ve called several times and I’m told everything is working like it should and my phone does show 3 bars. We have AT&T and I thought maybe they were having a problem but then I realized my grandson’s game doesn’t use AT&T. The game has to go through the internet. So I’m paying for something that only connects 1/2 the time. Unfortunately we are rural so we really don’t have many other choices for internet. I was so hopeful!

Issues. Lots of frustrating issues. Updated app on iOS won't allow pw change in app. Logged in online, changed pw outside of app. After pw change, no option to log out of other devices post changing pw. Account authentication only allowed via means of inputting Mac address, pin to account, receiving phone call, etc. Why no option for authenticator app? F-Secure security suite freezes up and doesn't do what it's supposed to. Definitely have an intrusion in network, spectrum doesn't detect and stop it or detect & remove programs allowing it. Customer service lacking. Called to find out why I'm still receiving internet when I unplug my modem. What is router connecting to? No help. Network displays as Spectrum Mobile inside house with full strength. I renamed our network. No idea what's pushing "spectrum mobile" named network or what devices are connecting to it. Limited ability with connected MAC addresses to router. Can view, can't add notes to ID devices- not accessibility friendly.

Internet problem. I lost my Internet this past week and I had to call spectrum seven times the second time I called I asked for a technician to come out because they could not fix it over the phone. They ignored my request. Finally the third call they said they could get a technician out but it would be a few days before they could. That was unacceptable because I needed the Internet for an important matter. They finally called me and got me a an appointment for the next day but when I called back the automation system said my appointment was still for a couple days later. When I asked to speak to the dispatch about the appointment they said they could not transfer me that no one calls dispatch. I finally resorted to a computer guru in my neighborhood. This man came over and fixed my problem within five minutes. What is wrong with spectrum? They have a lot of people there who don’t know how to fix a problem that a 70-year-old man was able to fix in five minutes. When it was Brighthouse service was 100% better.