Mint Mobile App Reviews

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I was super happy with them until recently. I’ve been using mint for about 2 years now and i have been super happy with them up until recently. Their plans are super confusing and impractical. I was paying for the 10 gig plan but it wasn’t enough so i switched to unlimited so i wouldn’t have to worry about using all my data anymore. I was using my hotspot for my laptop today like i always do and i got a text saying i had used all my hotspot data for the month and then my laptop said no internet and my hotspot would no longer work. i went on the app and chatted with an employee asking if there was any way i could buy more hotspot data and they said no and that i would have to wait until my cycle renews. why do i pay for unlimited if it’s not actually unlimited?? so now i can only use my laptop for one week a month and i just have to wait until the data renews to use my laptop again. i’m super upset. this is completely impractical. why can’t i pay for more hotspot data?? how am i supposed to use my laptop when i’m not at home and have no other wifi options??

Thanks for The Update Fix. Thank you very much, Developers, for fixing the mobile Apps as well as the computer site. I am finally able to login on all platforms. I really appreciate it. I don’t ever recall having this kind of issue with any of my other Apps and websites, however, a friend who uses a different mobile provider also experienced some trouble with his provider where data was leaked. Hearing this and comparing it with what I experienced with your platform I wonder if many of the communication companies/providers were hacked or tried to be hacked. It would be great to know why these things happen. Thanks again. Original Review: A Piece of Junk And cannot sign in on computer either. App says my phone number doesn’t exist meanwhile I’ve been signing in for years. Checked my phone number several times as well as password. Still nothing. Try to sign in on computer and account section either hangs or comes up blank. Tried to sign in on tablet and the browser SCREAMS that there is an App for that. Well, eah, but it doesn’t work. Was gonna buy more data but flip that. Gonna look elsewhere. There are plenty of other mobile carriers.

Mint Vs Tello. I do like Mint a lot. They have great and knowledgeable customer service, the phone service is great and I have never had any major problems that wasn’t fixed as soon as I reached out. The issue I have with Mint is they limit the tethering/hot spot on their unlimited plan to 5 GB. This is where they have a major disadvantage to Tello, who is on the same T-Mobile network as Mint. Although Tello’s “unlimited” plan is 25GB, you can use the entire 25GB on hotspot if you wanted to before you are slowed down. That’s the way it really should be. Why would Mint want to limit that to a fraction of what the customer is purchasing for a data plan? Additionally, on RedPocket’s 100GB plan, they do not limit how much of that you can use on the hotspot if you chose to do that. You could use the entire 100GB on hotspot. It’s unlikely that would happen, but at least they give you the option, unlike Mint. After all, YOU are paying for the data whether you use it or not. It should be YOUR choice how you use it. Mint did point out that they only limit 5GB on their unlimited plan whereas on the other plans you can use more. What?? Doesn’t make sense to me to limit the hotspot plans on the more expensive plans and then allow more hotspot data on the LESS expensive plans. Are they in business to make money?

Good but a few hiccups. I switched our two person family (myself and mom) over from ATT and ported the numbers. Mine took a while, but it took two hours to do mom’s. Most of that was ATT’s fault. They may be required by law to allow a port, but they have things like security locks to make it difficult. The first problem with this app was that, even once mom was finished, SIM installed, and calls working, the app was hung on the install your SIM screen. Closing the app completely and reloading didn’t work. So I uninstalled and reinstalled. Then I finally got it behaving. The second piece to note wasn’t obvious and involves setting up My Mint Family. To do this, mom needed a second login. Then I was able to send the request. This was definitely vague. I have 30 years IT experience and I know mom wouldn’t have managed it all on her own. So if you have less technical family members, set aside time to help (especially if porting a number).

Love it so far! App could improve.. We were previously using Sprint/T-Mobile, and Mint has been 1000% better so far. I have liked being able to customize the plans to fit the needs of each family member. I do find the Mint family feature in the app could use some improvement. As a family manager, I would like to be able to see all of my family members usage on my dashboard and all of the plans that I’m paying for on the my plans screen. Especially since all of my plans renew on the same day, it would be nice to see actual totals for what I’m paying and whatnot. The information for my family members is currently buried in the app, which I find frustrating. But, that’s my only complaint, so still a 5-star product overall!

Customer for life. The app is easy to navigate through, convenient, super user-friendly, no non-sense. Now the savings I’ve had since switching from AT&T is truly unbelievable. I had had AT&T for over 12 years paying over $100 a month for a very limited data. I hesitated switching to Mint in the beginning because I was used to AT&T and I was simply attached, but I could no longer tolerate how much I was being ripped off. I also outright owned my phone and I was still paying >$100 a month. It’s downright horrendous how much I was paying for my cell service. From $1200+ a month to $240 flat a month. The switch was also easy, 3 to 5 mins tops. Not only am I saving a TON of money, I also have better cell coverage, no dropped calls, equal, if not faster internet connection. It’s a total win-win situation, and a complete no-brainer. I am a customer for life.

I’m saving a mint with mint mobile. 4 phone bills a year or 12 you decide I love Mint Mobile the no bill every month chill feel it’s the perfect plan for people who are looking to save money anyway they can without having to sacrifice basic things like unlimited talk text and data with a hotspot and I pay my bill every 3 months and don’t have to sacrifice the quality of my coverage while I do it and switching was simply the easiest thing ever and choosing the e sim was convenient I had everything set up and ready to go in minutes I’m saving a mint with mint mobile and you could too it’s much better than the big box brand and who else gives you free service when you buy a device and pay for a couple of months up front and the service is sweet

Make the switch today!!. So let me start off by saying I work in a corporate cellphone store won’t say who. But think blue. I have been hearing about mint mobile a lot lately and have been thinking of ways to save money; so I decided to bite the bullet. I was paying over 180$ a month for two lines. I activated on the 3 month plan to start but will be going to the year. I already am in the works of paying the year upfront during my 90 days it’s that good! 5G coverage is fantastic and compares very well to the previous carrier I had (again think blue). I will refer everyone I know and some I don’t because this is too good to pass up on. Not to mention Ryan Reynolds ads are hilarious! Thank you mint for making 2021 seem a little brighter! Now switch today and start saving some $$$

I HIGHLY RECOMMEND!!!. I’ve been with several service provider sprint, at&t, and T-Mobile. I worked in a phone repair store and offered other prepaid services , I must say MINT has been the best ! For the price you get it for how can you complain. The block plans are what made me intrigued with the company and what they offer . I was recently laid off from work and got tired of paying T-Mobile nearly $150 a month for 1 phone on the plan . So I unlocked my iPhone 8 Plus and got a MINT started card . I Tried it out for a week with their trial and I must say , I was getting the same signal strength and data speed as T-Mobile . So I got the 3 month $60 promo plan with 8GB of data . Besides watching my data usage, I’m used to unlimited data the overall of the service is amazing . I’m glad I made the switch and definitely will be referring a lot more people to the company .

Poor Service & Poor Customer Service. Waste of money. My service was great for the first couple weeks, then my calls were consistently dropped within 60 seconds, and I could not use data at all (when well within my limit). When going back and forth with customer service and even getting ignored at one point, I did everything to fix the service issue and it didn’t work. Then when I tried to get a refund I was denied and told their policy states I was outside of my window to get a refund. A horrible window of opportunity for a refund when the service becomes awful midway through the 3 months I bought and I tried handling within the second month, how can you not refund that? Don’t waste your time, the service is awful and they won’t give you your money back if you experience such poor service. You get what you pay for, but they could at least reconcile really poor service issues. If I could at least get my money back I’d be happy to remove this review.

App and website not very good. I have had mint mobile for about 7 or 8 months. I like that I can pay for so many months at a time and get such a good price. I was living on the gulf coast when we got the service and all was fine. Except that the app is not very easy to navigate and you only get the fix it on chat unless you wait a while. After my first six months, I renewed for a year. Two lines. My account was not updated for almost two months on the app and web. I had to go on the chat area to get that fixed. Every time we went on the app it told me I was out of data. Well that is fixed for my phone and now my granddaughter’s is still on the old plan and payment is showing plan to renew on a date that has passed. Also, I moved to Ohio in June and I cannot get more than two bars no matter where I go. Sometimes it says No Service. I am frustrated.

Don’t trust Mint Mobile. I spent two weeks trying to get Mint Mobile to help fix whatever was wrong with my number transfer, losing business, losing a lot of time, and losing money. Mint Mobile would have me on phone calls for hours only to not fix the problem, ask me to wait 48 hours to see if the transfer went through, and then have to start the process over again. My case got escalated to the port department twice and they never got back to me, a manager was supposed to return my call within three hours yesterday to three way call with me and my previous carrier to resolve the problem and they never got back to me. No one at Mint Mobile ever did anything real to help me. There is an old saying, “You get what you pay for” so there is absolutely a price to pay for getting a less expensive service - the customer service will tell you whatever they have to go get off the phone and pass the buck to someone else when you have to call back to tell the story again later. Save your money, your time, and your frustration by staying with a carrier you can count on. I returned back to my old carrier today and it works perfectly, headache over. Good riddance, Mint Mobile.

Frustrated and cancelling soon…. I used this plus the hotspot on the unlimited plan, because I’m out of work and this was an affordable option. Without warning, I was out of data. I read the fine print and saw that unlimited wasn’t unlimited- ok that’s pretty basic. It also said that for $15 I could add 5 Gigs back on to last me till the next month. I left it for a couple of days, but with gps demands and application deadlines approaching, I decided to buy the extra 5 G. Immediately- nothing. So I turn my phone off and wait till the next day - still nothing - now I’ve called them and waited while they asked managers, and that 5 gig was spent *before* I bought it cause I had *gone over* so they will not refund me the $15 ( worth a bit more when you’re without a job) and I still do not have internet. I have to travel to free wifi to do basic things, and hope that I can find my way when I travel. I am very upset - I’ve learned my lesson - you get what you pay for 👎🏻👎🏻👎🏻👎🏻👎🏻

Ryan Reynolds got me for 15 bucks. my Verizon bill crept up to nearly $100 a month and one evening after spending about 20 minutes in a hold loop to fix an issue, I realized how much I despise my cell service provider. There are so many services I have that I don’t hate, I enjoy the ladies I bank with so much that I eschew online banking all together, just to see their smiling faces. not Verizon though- every interaction involves pain. so while watching a TV show about the Wrexham football club, I said to myself, that Ryan Reynolds doesn’t seem like he would actively try to screw me, he doesn’t strike me as a sadist, so I made the switch and I couldn’t be happier. I have not thought about my cell phone service in nearly 3 months and I feel like I was risking a lot because if Mint had sucked, it would’ve ruined all of those Deadpool movies for me. Make the switch. Be free.

Horrible mobile carrier!!. To start off, they sent different SIM cards to refer to friends, acting as if my friends don’t already have their own preferred service, so I accidentally used a trial SIM instead of the paid one. I found out later, in VERY small print, that they even had a marketing question, “Why are there extra SIM’s?” on the order label, but I did not see it because it was minuscule. After that, it just went downhill. They would not let me add my phone number to the paid SIM because I had already added it to the trial, so I had to spend over 2 hours with customer service. Then, once we thought we had everything sorted out, the wifi and cellular quality itself was horrible! And, to top it off and what made my family and I switch back, they cancelled both of my sisters plans, just unexpectedly! Never again Mint Mobile!! Do not recommend to anyone! Rather spend more money and have working service!

Definitely will refer. We have tried the Walmart family plan, and a few other companies. The one we stuck with the longest has been Verizon. We were on the prepaid plan and paid almost $100 a month for both phones (both of which didn’t have I limited internet). The customer service was TERRIBLE due to us being prepaid. Verizon was rude and crabby when we’d call in and it got old. We accidentally found out about MINT due to Ryan Reynolds. After looking up if he had any current movies we saw he had a phone company. We looked online and loved how sarcastic and humorous the website was. We checked into the places we went and found they had service in the area. After trialing the 7 day card we decided to make the jump. My husband has the unlimited plan and I have the 4 GB plan. We were able to transfer over our numbers and keep our phones. It was a very smooth process. I love the price we are paying and that he gets more internet that I hope he needs. we’ve also found that in some areas we previously had issues with internet (example is our Tin shop) we now have full bars. Not sure how or why were able to have access to internet but I’m not going to complain. Absolutely love the company. 100% would recommend.

Bad customer service[updated] resolved. Bought a promotion for three free months and activated by phone since it wasn’t working on safari and I didn’t have the app yet. Even though I requested to keep my number it gave me a new one and abruptly ended the call. The next morning I called to fix it during tech support hours and a nice lady assured me I could keep the deal after she refunded me and deactivated my SIM card. She then transferred me to another person to get my deal and he informed me that the deal expired last night and there was no way to get it back. I asked, well what can you do for me? He said, I can sell you a regul ar plan. Frustrating. (Edit) Another hour on the phone and I convinced them to refund the first three months. Have yo give 5 stars for 6 months for $60!

Mint is a HORRIBLE data provider!. Mint does not work at all. It is absolute garbage. Everyday I have five or more bouts of inability to connect to the Internet which last for ten or more minutes each. I’m Conrad try needing to shut down the power to my computer and phone and reboot them to try and get an Internet connection and that doesn’t work. I timed—it took FORTY-SEVEN seconds to load a website on my phone in the part of my apartment I do get any Internet at all! Before you say it’s a problem with my WiFi, I can assure you, it isn’t. None of my roommates are on Mint and I’ve gotten tired of asking them if they ever have connectivity issues because their answer is always “No, I’m all good. I have perfect Internet right now.” Yet the screen telling me I am not connected to the Internet almost seems to be on my screen more frequently than any website I go to. I’m gonna be getting A LOT of practice with the dinosaur game on Chrome because Mint just does not provide Internet or data at all! Do not get Mint. $15/month may be enticing, but there’s a reason it’s that dirt cheap (because it doesn’t work)!

Add more data. I was so excited to leave T-Mobile after the took over sprint! I had been w/ Sprint since 2002 and loved that company! Excellent everything even w/ a little higher bill then I wanted. Then T-Mobile ruined that company! So ciao to them and ciao to Mint! Everything has been okay. I wasn’t real happy w/ their version of unlimited data but for the price I didn’t have a lot to complain about. UNTIL the last few weeks! Every single time I enter my card to add more data I have issues!! 98% of the time it’s declined when I know, for a FACT, I have $$. I’ve called my bank and they can’t explain it. I talked w/ customer service and she couldn’t explain it either. She did say she would contact tech support. I was very appreciative BUT still having the same issues. It’s very irritating! So now, I may have to change because I cannot get my card to work on their end. If anyone else is having this issues or if anyone knows if I’m doing something wrong, please let me know. I am just exhausted dealing w/ this. Anyone reading this- honestly it’s not a bad company IF you can get it all to work right.

Lacking Features. I am critiquing this app based on my past experience with numerous carriers and their apps. What I quickly noticed about this Mint Mobile app is it’s strength is in helping you set up a new service and/or selling you additional services. It is EXTREMELY LACKING in easily informing you on the important information as to how much data you have used, texts used, and minutes used. I’m assuming that since texts and minutes are unlimited Mint doesn’t feel like we really need to know this. I also have a free no-cost service plan with FeedomPop and their app presents exactly what is needed. You don’t have to hunt for the info (like this Mint app does) and you are instantly presented with a big window showing everything you need to know! I am NOT criticizing Mint Mobile’s service or value, I am only criticizing this app of theirs. It could be much, much better.

Best Provider. I’ll be honest I don’t know much about phone plans at all, but I have seen my family members struggle to make ends meet for their fluctuating monthly plans and the frustration looks stressful. I saw an ad for Mint Mobile literally right when I was looking for an affordable phone plan for my new phone and its been everything I want and more! I had a problem with my data one day and so I called their customer service number and the guy led me on how to fix the problem. He made it so easy to understand and my data was back to normal in like 5 minutes! I love that they have this app where I can see how much data I’ve used and always remind me when to renew my plan. I don’t know how they got the price so low and the quality so good, but I’m enjoying it to the fullest. 🌸

Satisfying, predictable, and pretty reliable service. I've had mint for two years now, and even started and stopped between there. But I came back for the pricing and knowing every YEAR I would have the same service at a consistent price. Setup is pretty standard and the customer service I feel is trying to help you out. You get goodies in the mail and a good attempt to make the company feel personal. App functionality is somewhat limited (if you wanted to buy a phone with them or change your plan) but otherwise you can load your wallet and set your auto renew or not. Service will always vary but I'm in the Pacific Northwest and haven't lost signal till a mountain peak which is normal for most I imagine. Not to mention we got an upgrade in data free of charge as it became the new standard. All in all, it's simple and straightforward. If you like hidden fees and extra charges mint won't be for you.

Ciao T-mobile Hello Mint. Since T-Mobile joined forces w/ Sprint I began to notice the change. Calls frequently dropped, my bill secretly increased, my same 2 associates for 3 years that always handled my account vanished…they would even ask how my dog Capone was… I soon was being transferred to a call center in another country … yeah T-mobile Tuesdays was a cool perk but after all issues stated above ..no longer a perk to me …I heard about Mint on Trash Tuesdays Podcast (Hollaaa Slugs) the paid 3,6,12 months at once like my car insurance was what sold me… then BONUS how extremely inexpensive the plans are! So this morning I waited 1 hour and 15 minutes for T-Mobile to call me back spoke with someone (I couldn’t understand her name) who had me on the phone for another 20 minutes to apologize letting me know she didn’t know how to release our phone numbers on the account to transfer too Mint. I then called up mint, Erick answered and within 10 minutes had both our numbers transferred and our new mint account activated! If making the switch because of their Awesome phone plans doesn’t budge you then hopefully this review of their Stellar Customer Service will! Just doooooo it!!!

Bait and switch.. Mint claims to use the same towers as T-Mobile. While that may be true, they don't tell you that you can't use data. Whether it's T-Mobile severly throttling non-T-Mobile phones using it's towers, or what, it's worse than using a 1998 dial-up modem. I switched from T-Mobile and am using the same phone, in the exact same locations, but with Mint, there is virtually no cellular data. It is so slow, amd intermittent, it's utterly unuseable. It doesn't help that customer service is non-existent. I've attempted to get help 6 separate times on chat, without getting any response. Yeah, I saved money by switching, but I no loger have access to my employer's web portal and payroll system. Unfortunately, Mint isn't an alternative to real cell phone companies. If you just need phone service only, Mint may work for you. But, if you want to use cellular data, look elsewhere. Going to dump Mint and try Visible at the end of my current plan. EDIT: When I say 'slow', for reference, in the middle of Boston my data speed was 2.46mbps and the test couldn't be completed because it lost connection. It's THAT bad.

Useless Ripoff. I signed up about a year ago. It works reasonably well most of the time in California. When I made plans for an extended trip through Latin America they told me that I could have roaming service and I just had to add $ to an international roaming account, so I added $10. Supposedly this would allow me to make calls, send texts, and use cell data. Once I got to Mexico, of course I discovered that none of this stuff worked. No calls would go through, no texts via phone number, only using my email address on WiFi. I’ve since traveled to two other countries and nothing works through Mint. I’ve wasted at least five hours trying to get help from their “technicians”, who are really just unqualified agents in the Philippines. At first I could at least contact their agents using WiFi, but the last guy insisted that I should reset my phone settings. After that I now have zero service, even through WiFi. No calls, no texts, can’t receive calls or be informed of voicemail msgs. Can’t even send texts on WiFi. When I try to turn on WiFi calling I get a message saying, “Unable to activate , please contact Ultra/Mint Mobile”. Yeah, but HOW? My phone is essentially a doorstop now. My only recourse has been to open a Google Voice acct. I’m going to try switching carriers to a low cost T-Mobile plan. I’m just glad I didn’t invest more than $10 in their useless international service. I’d never recommend this garbage to anyone.

The Best Plan, always improving as they grow. In a matter of months mint went from service only to a full service including phones communication company. There a quick changeover was astonishing with a few bumps. All is good now. I got caught up the transition. It only took two months to resolve. But within those two months they went from not selling phones to selling a few then an array of phones. The phone came with an unbelievably wonderful plan. Otherwise I would not of waited. Got to say MINT Was well worth the wait. I’m trying to draft all my friends to help them save money. Ryan Reynolds as a spokesperson/owner partner, was an excellent idea. He symbolizes trust. Otherwise I would’ve demanded my money back when they didn’t produce for two months.

A little frustrating at first. Took 2 days to transfer my number and several calls to customer service. If you enter any info incorrectly during the transfer process you have to call customer service to cancel the transfer and re-initialize. Took several calls to figure this out and until someone who knew what they were doing. After the transfer was complete the app was not syncing saying my number transferred and providing up to date account info. Another call to customer service resolved the issue. If this happens uninstall the app and reinstall. Representative Mark issued a temporary password which allowed me to log in. After all this everything seems to be working fine. I was the test and at that point I transferred my wife’s phone. Hers transferred in a matter of minutes and was up and running. Posting this review will hopefully help anyone else with similar issues. 4 stars for the initial hiccups. I’ve placed several calls and so far call quality seems slightly better than republic wireless. Might be switching from a 5 year old phone to the iPhone SE. So far happy and saving $5 per phone per month over republic with paying for a year in advance. With republic I was paying $25 each month for 1GB of date and Mint it’s $20 for 10GB. I do like how mint has a customer service number while republic is chat or email only.

Happy I switched. This is totally random but a few months ago (4 months I think) I switched phone companies. I went from Boost mobile to Mint mobile. Anyways. I tried the plan that was like 30 gigs a month of data, and was shocked when it said I had only used less than 5 gigs in a whole month. However. I am extra cautious with using the data on my phone and always try to connect to wifi when I’m playing games or watching videos. You know, the stuff that uses lots of data. So with mint, you pay for 3 months. And each month I hardly used 5 gigs of data. So the next round I decided to try the unlimited data plan and I wanted to do all the normal things I’d do on my phone using data. Because I found it weird that with the last company I was with I would ALWAYS go over on my data even when I’d be extremely cautious about my usage. It didn’t seem right that I was doing all the same stuff as I did with my last phone company, and yet now I’m hardly using any of my data?… anyways. I can confirm even with using data- updating my phone, and updating games etc. I *still* haven’t gone over 10 gigs. So that leads me to believe boost was somehow causing my phone to use more data. Maybe with something running in the background. Because you can always buy more data if you go over. So freaking scammy. I’m glad I switched.

No Single-Month Plan & Weak Signal. I wish there was an option for a single month plan. I was looking for a single month plan for my partner who is going to visit here from the UK for a MONTH. Unfortunately, I am not going to pay a 3 month plan even it’s just only a month. I’d have to look another service instead. After almost three month of using this Mint Mobile service, this signal strength is very weak. I’ve been turning my iPhone off and on to see if it makes any difference. Sadly, no it is still the same. I am legally deaf myself and I’ve made video calls (FaceTime, Zoom, etc.), however, I can not see users signing due to a poor mobile connection. I can’t make any video calls when I am out of the house. So, I’d have to wait until I get home to connect to the WiFi for a better connection. It’s very frustrating. I had no problem with making video calls from the previous service. I feel like this service is great for those who like browsing, checking emails, texting. Not for video streaming, video chats, and other things that require a strong connection. This service is great for saving money, but with this signal strength, it is just not for me. Sorry, but I have to switch to a different service after my plan ends.

Would give it -5 stars if I could. This is the worst company I have dealt with in a while. They are just full of lies! Ordered a plan to try out, because I saw they promise a 7 days full refund tryout period. Their service didn’t work for me so decided on the 6th day to cancel my service and request a refund. They have declined my refund. Called them again, have been promised that I will receive the refund as it was a mistake from their end, got declined again. Spoke to a manager, who read all the notes of my issue, he apologized countless amount of times and agreed with me that I am in the right, and promised me that it will be taken care of. After he escalated the issue, with all the notes and screenshots, they still declined the refund. So they just stole my money and they are a company full of lies! Don’t trust them! It is my second terrible experience with them! I already have friends that switched from mint just because of this experience! You might as well pay an extra $5 or $10 a month, but you will get a better service with a different company, and for sure better customer support and they will make sure to help you, unlike those liars! This is why they take the money up front, so that they can decline the refund and steal peoples money!

Logging into your account is practically impossible. I’ve only been with mint since September. Prior to Mint I have only ever had Verizon (for about 20 years). It was difficult logging into my initial account and I had to talk to tech support then. I haven’t had a need to log into my account regularly because I prepaid for my plan. After trying to log in on the app tonight I encountered an issue where it was asking me to use my authentication app to login. However, that was part of my initial set up when I first got my account. Now, I can’t login online or into the app. I’m stuck in an infinite loop and customer support was useless. I called them and they claimed they couldn’t even pull up my accounts or allow me to verify it any other way. Waiting for “tech support” to get back to me. This is weird that I can reset a password and have it emailed to me to get into my own account. This is a rating about the app and not the cell service. Cell service seems fine. Customer service is kind of bleck.

Low price no bells and whistles awesome in my area. Good customer service just no stores so you will have to know how to use emethods to get things done…no big deal because the prices are amazing…if T-Mobile has good coverage in your area and paying up front for deprioritized data plan works for you mint is amazing !!! YES it’s not TRUE unlimited (35 gb then throttled) but if you know anything about the industry that’s the way of things. I have no issues using maps directions and IMessages even when throttled (things are slow like taking 2 minutes for directions to pop up with map). The app is bare bones and seems aimed at setting up service but once setup does show data usage (basically the most important thing with all plans) and helps with things like adding data or upgrading service. going on 6th month of service and it’s good service for great price. Bottom line if T-Mobile works well in your area and you can survive with limited (based on plan selected) deprioritized data that you pay up front to use at an AMAZING price then MINT is the way to GO oh and I love the funny text emails and voicemails…

Mint mobile The best phone company. I’ve been with this company a few years now. And I have referred more than 10 persons. On the beginning I was doing it wrong and that’s why I didn’t get all those credit but the last 3 got me $105 discount for my renewal that I just did yesterday. This is the best company with prices, with customer service, which you almost don’t use at all because the system is so easy to understand and the give you the chance to do everything on your own if you want to. I lost my phone ones and in 10 minutes I canceled the old sim , get a new one that I kept from the trial package and activated on another phone and all this I did in the app by my self. I love this company and I like Ryan very much. He is a great actor and a genius as a business persons. I recommend this company to anybody 100 % and promise , you won’t regret it.

So excited! I recommend not porting your old number. I tried porting my old number, which was a big mistake, this is a very cheap service and it comes with the price of activities your new number glitching out and making you wait days after you’ve purchased your plan. When switching from porting old number to taking a new number, that took 4 days talking to customer service to work out. So having said that, just skip trying to keep your old number and enjoy the benefits of a cheap and good service. $25 a month for unlimited 10gb is insane and I can hotspot it to my laptop. No overage charges and slowed down data afterwards. T mobile service! Which is no Verizon obviously but for the price it’s amazing. Thank you Richard at customer service for being the only one who got it to work. Now that it works I’m so happy with it.

Great App Almost Perfect but…. Great app mint mobile is almost the prefect service. But what I think would make it even better is if we could pay our renewal bill in bits an pieces before the date. Sure you can pay renewal ahead of time but it’s the full amount. I feel like especially for the 1 year plan unlimited plan this should be an option, instead of shelling out $400 come renewal date. I could be putting what amount of money have I towards that each month or and it either sits in my wallet or there is a separate option to chip away at that. For example I wanted to put $105 each month because I know I’m not the best at saving money but when I asked support if I added the money to my wallet would it go towards my renewal bill they said no.

Worst customer service of any I’ve had the displeasure of dealing with!. I’ve had mint since October of 2021 without any issues until now. I switched from a 13 pro max to a 14 Plus and have been fighting with customer support for the last 10 hours just trying to get an E sim. I’ve reinstalled this app countless times, factory reset the new phone twice, reset network settings, and everything else under the sun, just to have to sit on the chat support screen for 20 minutes before getting any response, only for them to speak to me like an idiot and ask me to repeat the exact same steps the prior 5 support agents asked me to do, even when I show them screenshots of my issue and prior chats with their techs. One support agent when told I’ve followed the exact “fix” he asked me to do over a dozen times, asked me to just do it again anyways and try the chat screen again after the process if it didn’t work….. another 20 minute wait just to be asked to do that again. How hard should it be to get an Esim to activate a phone line?! The “order a replacement sim” option on my account just tells me “this function is not currently available, please contact mint care if you’d like to continue” yet their “care” is utterly useless! At this point I may just cancel my service and move to Verizon!

Grate Value, but App Lacking Features. As of right now I am happy with mint mobile. I got a great promotion and I was able to get the phone that I want. The set up was easy and so far customer care has been helpful. However, the app is embarrassing compared to coming from Verizon. There is no two factor authentication. This lack of security is not even something that should be a second thought in todays day in age. Now it make be a setting someone in Mint’s website, but this should be right and center in the app incase something were to ever happen. For this reason alone I cannot give this app a five star. This is a major over sight, but besides from that the sim swapping on command in the app and that stuff up was painless for me. Just because Ryan Reynolds owns the company doesn’t mean you guys need to slack on other important issues. I know you guys can do it. Don’t let me down.

I Love This Company. I've been using Mint for two years now and as long as you can get a T-Mobile signal where you live they have the best prepaid prices around. I've never had any problems, their app and website always work, and their plan selections are great. It's good to see they are growing, which will probably bring even better deals in the future, and I'm really happy that the annoying problem I had where you always had to re-type your password every time you went to open the app has now been fixed. Not many companies listen to their reviewers and fix small things like that so it's greatly appreciated. You can buy a 12 month plan and feel confident knowing you're going to get your money's worth.

I’ve been with Mint over a year now and have little to complain about.. I love Mint because I have never had a issue with service access to the tower down like I did on Metro and Boost in the past and being left with no way to make a call or reach help if I needed it. Being disabled I need reliable service and Mint hasn’t let me down. My only issue is the Data my bill was just paid today (I meant to pay 3 mo and actually paid 12 months the positive side to my slip is I know I have service for a full year now!) and just being paid I should be good on my data and it’s showing LTE. That is my only complaint so have the data why is it showing LTE that never showed with others service until my data was getting low. However, I am able to use my hotspot however when needed for my tablet at times.

AVOID IF YOU CARE ABOUT YOUR SANITY!. I had the very recent misfortune of joining Mint Mobile. The customer service is as aloof as it’s exiled Canadian CEO Ryan Reynolds. First off they use crappy Sprint/T-Mobile service so don’t expect any Verizon or AT&T signals. Now on to their thievery and fabrications. They offer 7 day refunds that they’ll never offer. After 4 days I demanded a refund due to poor phone service and heavy data drainage, used the same data use on a previous company and it didn’t pour like water like it does on Taint Mobile. They email me with details. I fill out the details and they ignore me. So I call them. The person on the other end named “Jason” threatens to hang up because I called them liars when he said there was no refund request on their records and then changes his mind and says the refund request was pit in ten days after. I tell him I have the emails from mint Mobile so he finally emails me under a different even faker name and I ask if it’s mint Mobile before I forward him the original emails. No response. I try to contact them on messenger. No response. It’s the equivalent of getting slimed every time you say I don’t know with Mint Mobile which ironically enough was the highlight of Ryan Reynolds career. Avoid Mint Mobile

BUYER BEWARE-ZERO STARS. This is an 11 year old business with an NR rating with the Better Business Bureau. They change data reception on a whim... up and down, to no service. Have had to make numerous calls in a day, on several occasions to try and get reception issues resolved for my prepaid service with this entity. The consumer has to fight to educate their support staff... as this is you’re only option to attempt at getting a resolution... but the problems persist. Their coverage map said great service before, during your purchase, and activation of prepaid service... then slowly (if you’re lucky) but surely your reception will diminish... especially when you fail to call (repeatedly, spending hours of your time, over days, into months when life/health/schedules permit) and fight for the service for which you already paid. When this entity does afford any of the service for which the consumer is owed, contact the Better Business Bureau that services your area. This is an option for obtaining a refund for those like myself, that are sick to death of this failing entity (their deceptive selling tactics, data reception manipulation, incompetence, programming mess, lack of restitution afforded to the deserving consumer, etc). Don’t buy into it, folks... cheaper, buy get the free, great reception, etc... I’ve certainly been regretting making that mistake, and am certainly just one of MANY!!

Unhappy customers 11/22. I was told by a mint rep that my plan was $15/month but I have a $40/month plan .. Horrible communication trying to get the issue resolved but they were only prolonging the time so they can say you are out the trial period. We have not even had the service longer than a month and I hate it.. they have $199 plus another $90 which would equal $24/month for twelve months for two service plan.. now even though they the plan is only correct for one of us; we experienced dropped calls, no service inside our home or in some areas where we have had service before with previous cellular carriers…. This looks as though they are offering cheap service but they are cheating customers and the customer service team are only getting paid to string you along so you fall outside the plan trial period.. But if you check our call in we have been trying to get operable service and plan… A company not living up to satisfying their customers..

Second year of mint and just switched phones. I had no idea that cell phone service didn’t need to be like some sort of sadistic trial of wills. Not only is mint cheaper, it provides at worst equivalent, but in my experience better signal, and has just fantastically responsive customer service. I switched my phone and I was dreading it but I just ordered a new phone through Apple, turned off both devices, and switched the sim and I had a new functioning phone. No waiting around for hours while some underpaid employee transfers my number and installs more tracking apps on my new phone and no one tried to sell me an OtterBox. There aren’t very many services out there where I legit would recommend them to my friends but Mint is that service. Not to mention they saved me during the pandemic when my internet went out with allowing tethering. I would wear Mint merch I like it so much.

Bad Service, Worse Support. We travel full-time with our family in our RV so we’ve been a lot of places with Mint. We also have an ATT hotspot plan as our main internet service on the road. ATT is there for us in 95% of the places we stay (and most are in towns and near cities, not in the woods). Mint, however, is usually good for voice, but the 10gb of data we pay for rarely gets used because their LTE service is nearly non-existent in the west. Try chatting to see if you can find some resolution and you’ll waste an hour and a half while someone takes 10 minutes between each response only to accomplish in that time checking an address they were told we don’t live at and resetting our phone, and finally checking a couple recent addresses to let us know, “we’re weak there. And there, too.” Oh, and offered $5 for the inconvenience that our plan with them that we’ve had for 3 years didn’t work in Bend, OR (100,000 pop) or 80% of the places we travel since leaving there. Customers for 3 years and we’ve kept it because it’s cheaper than most service plans and like I mentioned, we have our trusty AT&T hotspot for WiFi that works nearly EVERYWHERE. Why is ATT so much better than T-Mobile/Mint? I mean, it’s absurd how often Mint just fails you when you’re traveling. Oh, and they’re constantly pushing you to refer friends and family—I would never! Run!

Call/Text. I love Mint Mobile but I wish there was a way in the app to view how many minutes/text messages have been used along with a history of some sort that you can view in case a “bill” is needed for court records or just bc the customer is curious. It was a hassle initially switching over to Mint but now that everything has successfully transferred over, I am pleased with the service and the price point. I’ve even referred friends and family to Mint Mobile to see if they might be able to save money on their wireless bills also. The only other feature I would suggest for the mobile app (besides the call/text counter and history) would be a way to report cell service issue areas that use the customers GPS to help identify areas of low or no coverage or network latency so that the Mint Mobile network can be optimized and improved for future users. It is my hope to see these features added in the future.

Disappointing Customer Service. Service agents never veer off scripts or checklists limiting ability to address the root cause and simple solutions for service and technical issues. Nearly a dozen phone calls and twice the Mint Mobile agents and technicians whom each time had us start troubleshooting from the beginning of their script/checklist rather than pick up where we left off from the call prior. Tech, agents, and supervisors all contradicting each other from call to call rather than coming up to speed with the notes from our previous interactions. In short, paying for service we are not able to use with one of our phones (3+ weeks thus far); not standing behind their confirmation that one of our phones is compatible; and not receiving 3 referral incentives I shared by link to family. That’s not to say that the representatives were not friendly or polite (except 1). In fact they were very pleasant. But inflexible to offer solutions that were both in best interest to the customer and to the Mint Mobile brand. Unfortunate. Forced to sever 4 customer relationships with the brand despite the very appealing connection costs. PS - Service slower during peak hours and more blackout zones which I experienced rarely with Verizon but those inconveniences were offset by the lower costs for me until I needed actual customer service issues addressed and rectified.

Top MVNO provider. Full disclosure — I am no longer a Mint customer, but only because I live in an area that doesn’t have good cellular coverage from T-Mobile (their coverage maps are overly optimistic/generous). I’m a fan of MVNOs, and I wanted try out the Mint plan, as they offer a price point that is an outstanding value. I had some difficulty with the initial port-out, but that was caused by Sprint telling me that my phones were unlocked, which wasn’t true. After solving the port-out issue, we got to try out the service. Unfortunately, it wasn’t right for our family due to our location, but true to their word, they refunded my purchase. Kudos to Mint for sticking to their 7-day money back guarantee. If you are in an area with good T-Mobile coverage, and you have a T-Mobile (GSM) compatible phone, give Mint a try.

They are robbers. I will definitely not recommend anyone I know to use mint service. I started my plan two months ago and paid for whole year. The signal is below average, I always lose it somewhere in the basement and suburb area. The only reason I kept using it is their cheap offers. Now I found a better deal want to transfer, I asked service guy for the account number and pin, they seems quite cooperative. But after I transferred, they said I can’t get the refund because of some terms I signed. The easiest way to avoid losing money is to switch back to Mint and keep using it, that’s what I imagined. But they told me my whole account was deleted at the moment I transferred out, so all my money paid was lost somewhere nowhere in their bank account. So, I paid 240 for only two months usage and seems they don’t want customers retaining at all with their bad signals and services. Never never ever buy their yearly plan or you be be regretted!

Worth the change. I was a little hesitant at first...I have had ATT for years and was paying $165 a month for two phones for the unlimited plan. The only reason I had the unlimited plan was because of daughter who is constantly watching videos on her phone. Well my daughter now has her own plan so it was time to start shopping for a new plan. My girlfriend has had Mint Mobile for a few months now and loves it. So I decided to give it a try....what can I say. I am sold...never have problems making calls or texting. The data I use is probably no more than 6 gigs a month because I am always on wifi....and don’t really watch videos on my phone except on WiFi. Now I pay $300 for the whole year for 12gigs of data a month. How can I complain....money in the bank.

WOW! Great service at a fraction of the price!!. I was a customer with many different big wireless companies for decades and with the last one I had before mint I was paying almost $120/month for one line and only 10gb of data. I took a chance with Mint since my contract with them was up and thought “if the service isn’t good (which was my only real concern), I’ll just switch back to the other company and sign a new contract.” Much to my pleasant surprise I’ve noticed no change in my service whatsoever! No dropped calls, no dead zones, no difficulty hearing people or saying “can you hear me now?” I just renewed and got 12 months of service with Mint for what I would have paid for 2 months with the other company. Mint is saving me $1,200 a year! My only regret is that I waited so long to switch!

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Don’t get Mint if you go overseas. Everything they say about Mint working overseas is not true. I purchased Mint because I was going to the British Virgin Islands, where claims to have service. One of my phones had full service but my Mint mobile had zero. And when I spoke to support they said “…yeah sorry the problem is you’re overseas so it sometimes just doesn’t work overseas.” Seriously!

Wont refund me. Started a new plan, got Covid and wanted to quit and get a refund , made no calls and despite trying to get a refund that was promised, money never turned up… they have no email no customer service number to follow up …. I’m going to forfeit money and walk away.

H3H3 HOMOPHOBIC SPONSOR. H3H3 reckons you can tell which men are bottoms by looking at them or by listening to their voice. A stereotype that leads to violence and r*** Shame on them for this sponsorship

Trouble setting password. Hi, The app won’t let me set a password. When I type in a password and click ‘set password’ the loading icon appears for a second or two and then nothing happens. Cheers

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Refer a Friend promotion. Mint is refusing to give me credit for referring a friend because the friend did not use the referral link that I sent him. My friend did not have access to internet so he connected by phone. Mint refuses to give me the credit because this protocol wasn’t followed; even though the friend informed the Mint rep that I was the one who did the referral. Mint confirmed that my friend indeed was a customer, but refuses to give me the credit as advertised. Have made contact with customer support with no resolution…Very shoddy service!

worst cellular coverage. i paid for 3 months... i cant make calls mint wont refund my money.../avoid this trap at all cost switching back to version asap

No longer recognizes any zip codes that worked yesterday. Update. App keeps saying there is no coverage when trying to activate. Meanwhile the maps app shows me in a coverage area on Mints coverage Map. When calling in to activate I enter my zip code, or any zip code and it hangs up. This is one of Ryan’s jokes I’m sure, just not funny in anyway. Then, if you try to reach someone by phone, they are in a Philippines call centre and are programmed to a script and take a half hour to get the point and then they can’t help you. Sorry Ryan, this is lame. The app worked until it was updated and was able to activate. Now won’t recognize any zip codes I put in. The network and service works fine on my activation. Same issue on 2 phones.

PLEASE COME TO CANADA. The phone plans seem amazing especially since you get free trials. But when I try to sign up, it says there isn’t any coverage in Canada. Please add support for 🇨🇦CANADA🇨🇦

Fox-tastic. I’m not big on writing reviews but this app (and mobile carrier!) deserve a full 5 stars review. The app is easy to use, customer service answers promptly and the service works great. Data plan prices are also great.

Fix ur broken link.... Fix ur broken link (“find answer here”) on ur app! Ill re-evaluate when I receive the email (including a confirmation). It has not arrived after ordering a sim card.

Refer a friend. Major bug on app. Impossible to refer a frien

Best plan. You can’t find a better phone plan than mint mobile

Mint does not work in Canada. The mint does not work in Canada, there is no signal at call, I can not make or receive phone call or text message. Thanks

Great Phone plan. Just renewed for another 12 months..so far very happy with Mint , their plans, and customer care

Review. Love my mint mobile great service and great price!!!

One happy Customer.. I can not describe how happy and pleased with my Mint Cellular service It is far superior to my Canadian plan.

Fraud!!!!!!. Still have not received my SIM card kit. Unable to reach anyone over phone call, email, or online chat. Very disappointed, calling visa first thing tomorrow to report FRAUD! I do not suggest Mint Mobile to anyone.

Internet/telephone connection. The connection is so bad that I can rarely use my phone. People I call always complain “every word is breaking up”. Internet is the same. Extremely slow and hard to pick up more than 2 bars. Very disappointing.

Bring back UpRoam. I loved Mint but their new international roaming is significantly more expensive than UpRoam. Framing it as a cost saving change for customers is a blatant lie for 99% of users. Please bring back UpRoam!

3 months is too long. I am a Canadian snowbird and only need it for 1 more month until I come back in Oct. You don’t have a monthly rate. Sorry

Not great. App would not work at all for quite awhile- tried deleting and reinstalling - could not activate e sim or physical sim on other phone- could only do via phone call - told to turn off wifi to get app to work- does work now but hassle and could not buy plan after trial until phoned

Mint sucks. We signed up for 3 months with 3 months free and never got the free 3 months

Mint has been a great provider ,. Trouble free

Exceptionnel. Service sans faille à un prix incroyable, facilité pour voyager à l’extérieur.

Huge fan 🦊. Switching to Mint was one of the best decisions I have ever made. I save hundreds of dollars, my calls have better clarity, and their customer service is top notch. The app is easy to use and works well. Everything about Mint Mobile is incredible. I finally convinced my boyfriend to join and he’s so excited! Thank you Mint.

Love loveLove Mint mobile. As a Canadian who is use to being ripped off by cell phone companies I’m thrilled to use Mint 6 months a year. It’s cheaper to pay for a year then what I pay to put my plan on hold in Canada for 6 months! Be smart use Mint ❤️❤️❤️❤️ Please Come to Canada 🇨🇦🇨🇦🇨🇦 Mint I love Love love you

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Great service so far. Word of warning! Supposedly, some phones don’t work as well with 5G as iPhones. I got my first iPhone with mint mobile. I just wanted to try it since my affordable androids would last only 2 years max. Then I found mint was having a deal if you bought a new phone with them, so I gave them a shot thinking I would return everything if it didn’t work. Their free trial was awesome for testing that! Luckily everything worked great, so I’ve had mint for a month now. But like I said, 5G can be tricky with some phones. I don’t know which work best, but iPhone doesn’t seem to have any issues from what I’ve researched. It’s super cheap even with an unlimited plan, and I’m happy with it.

App and website not very good. I have had mint mobile for about 7 or 8 months. I like that I can pay for so many months at a time and get such a good price. I was living on the gulf coast when we got the service and all was fine. Except that the app is not very easy to navigate and you only get the fix it on chat unless you wait a while. After my first six months, I renewed for a year. Two lines. My account was not updated for almost two months on the app and web. I had to go on the chat area to get that fixed. Every time we went on the app it told me I was out of data. Well that is fixed for my phone and now my granddaughter’s is still on the old plan and payment is showing plan to renew on a date that has passed. Also, I moved to Ohio in June and I cannot get more than two bars no matter where I go. Sometimes it says No Service. I am frustrated.

Logging into your account is practically impossible. I’ve only been with mint since September. Prior to Mint I have only ever had Verizon (for about 20 years). It was difficult logging into my initial account and I had to talk to tech support then. I haven’t had a need to log into my account regularly because I prepaid for my plan. After trying to log in on the app tonight I encountered an issue where it was asking me to use my authentication app to login. However, that was part of my initial set up when I first got my account. Now, I can’t login online or into the app. I’m stuck in an infinite loop and customer support was useless. I called them and they claimed they couldn’t even pull up my accounts or allow me to verify it any other way. Waiting for “tech support” to get back to me. This is weird that I can reset a password and have it emailed to me to get into my own account. This is a rating about the app and not the cell service. Cell service seems fine. Customer service is kind of bleck.

I Love This Company. I've been using Mint for two years now and as long as you can get a T-Mobile signal where you live they have the best prepaid prices around. I've never had any problems, their app and website always work, and their plan selections are great. It's good to see they are growing, which will probably bring even better deals in the future, and I'm really happy that the annoying problem I had where you always had to re-type your password every time you went to open the app has now been fixed. Not many companies listen to their reviewers and fix small things like that so it's greatly appreciated. You can buy a 12 month plan and feel confident knowing you're going to get your money's worth.

Bad coverage. I live in rural NC about 3.5 miles South of Waxhaw. I had descent coverage with Tracfone using an AT&T SIM card but when Verizon bought Tracfone they were going to force me onto the Verizon network which has ZERO coverage where I live so I was forced to find another carrier. I was told when I signed up with Mint that I had GREAT coverage at my address , which is where I am 90% of the time, and that’s what the coverage map showed. Everything was fine until my free trial ended and I ported my number. Now my internet goes out all the time PLUS even my ability to talk on the phone & text goes out quite regularly. When I called customer service, they ran me thru all kinds of procedures to supposedly fix the problem but 5 minutes later the problem went back to the same as it was. The second time I called, I was told the coverage at my address is NOT GOOD. I feel I was lied to & now I’m stuck for two more months before I then have to find another carrier.

Low price no bells and whistles awesome in my area. Good customer service just no stores so you will have to know how to use emethods to get things done…no big deal because the prices are amazing…if T-Mobile has good coverage in your area and paying up front for deprioritized data plan works for you mint is amazing !!! YES it’s not TRUE unlimited (35 gb then throttled) but if you know anything about the industry that’s the way of things. I have no issues using maps directions and IMessages even when throttled (things are slow like taking 2 minutes for directions to pop up with map). The app is bare bones and seems aimed at setting up service but once setup does show data usage (basically the most important thing with all plans) and helps with things like adding data or upgrading service. going on 6th month of service and it’s good service for great price. Bottom line if T-Mobile works well in your area and you can survive with limited (based on plan selected) deprioritized data that you pay up front to use at an AMAZING price then MINT is the way to GO oh and I love the funny text emails and voicemails…

They are robbers. I will definitely not recommend anyone I know to use mint service. I started my plan two months ago and paid for whole year. The signal is below average, I always lose it somewhere in the basement and suburb area. The only reason I kept using it is their cheap offers. Now I found a better deal want to transfer, I asked service guy for the account number and pin, they seems quite cooperative. But after I transferred, they said I can’t get the refund because of some terms I signed. The easiest way to avoid losing money is to switch back to Mint and keep using it, that’s what I imagined. But they told me my whole account was deleted at the moment I transferred out, so all my money paid was lost somewhere nowhere in their bank account. So, I paid 240 for only two months usage and seems they don’t want customers retaining at all with their bad signals and services. Never never ever buy their yearly plan or you be be regretted!

Satisfied Customer. I’am 100% satisfied with mint mobile switching was easy and transferring my number From at&t was smooth and I really love paying my for a full year as long as you enter everything correctly your number should transfer I was prepaid with AT&T and it took not even 5 minutes and my number was transferred I want to let everyone know I use to have a contract phone and I just got tired of having a high bill that seemed like it was going up so I went back to prepaid and then to mint mobile and I’m extremely satisfied and I hope it stays the it is and does not change I tell everybody I can to at least check mint mobile out and decide for themselves if they want to switch

Data Rarely Works After Initially Being Great. I can never get my data to work anymore and reaching someone in customer service has become impossible. Not sure if it’s related to T-Mobile’s buying Mint but when I initially tested Mint after a friend suggested it a couple of years ago, the data worked great. It’s rare when I’m not on WiFi that I can get email or surf the net, and I’m in a suburb of DC and not in a place with few towers. At a large event, forget about using your email, getting online and often even sending/receiving calls. And you cannot use FaceTime anywhere - you have to be on someone’s wifi. I just renewed my service this month and am sorry that I did. I have unlimited for 12 months and will likely just go to Verizon now since there are too many places my phone doesn’t work. We are moving away from a major urban area to a suburb of Charlotte, so I’m sure service will get worse. So disappointed because it started off great.

WOW! Great service at a fraction of the price!!. I was a customer with many different big wireless companies for decades and with the last one I had before mint I was paying almost $120/month for one line and only 10gb of data. I took a chance with Mint since my contract with them was up and thought “if the service isn’t good (which was my only real concern), I’ll just switch back to the other company and sign a new contract.” Much to my pleasant surprise I’ve noticed no change in my service whatsoever! No dropped calls, no dead zones, no difficulty hearing people or saying “can you hear me now?” I just renewed and got 12 months of service with Mint for what I would have paid for 2 months with the other company. Mint is saving me $1,200 a year! My only regret is that I waited so long to switch!

The Best Plan, always improving as they grow. In a matter of months mint went from service only to a full service including phones communication company. There a quick changeover was astonishing with a few bumps. All is good now. I got caught up the transition. It only took two months to resolve. But within those two months they went from not selling phones to selling a few then an array of phones. The phone came with an unbelievably wonderful plan. Otherwise I would not of waited. Got to say MINT Was well worth the wait. I’m trying to draft all my friends to help them save money. Ryan Reynolds as a spokesperson/owner partner, was an excellent idea. He symbolizes trust. Otherwise I would’ve demanded my money back when they didn’t produce for two months.

Bad customer service[updated] resolved. Bought a promotion for three free months and activated by phone since it wasn’t working on safari and I didn’t have the app yet. Even though I requested to keep my number it gave me a new one and abruptly ended the call. The next morning I called to fix it during tech support hours and a nice lady assured me I could keep the deal after she refunded me and deactivated my SIM card. She then transferred me to another person to get my deal and he informed me that the deal expired last night and there was no way to get it back. I asked, well what can you do for me? He said, I can sell you a regul ar plan. Frustrating. (Edit) Another hour on the phone and I convinced them to refund the first three months. Have yo give 5 stars for 6 months for $60!

Best cell phone provider ever!!!!. This company is absolutely incredible, It has better coverage than its top three ( well known ) competitors , believe me I had them all . Their is know way they can compete with Mint Mobile, I’m serious, not even close. For the ones who have them you know what I’m saying is true, and it’s hard to believe that everyone doesn’t have them, I know about the trade in gimmicks other companies have, so maybe that’s a reason, but I’ve never been happier with me ,and my sons cell service from Mint , and that’s when it was 30 bucks a month unlimited, I just signed my Dad up , and now it’s down to 15 a month unlimited everything. Unheard of. I love it, and plan on going nowhere.

I’m saving a mint with mint mobile. 4 phone bills a year or 12 you decide I love Mint Mobile the no bill every month chill feel it’s the perfect plan for people who are looking to save money anyway they can without having to sacrifice basic things like unlimited talk text and data with a hotspot and I pay my bill every 3 months and don’t have to sacrifice the quality of my coverage while I do it and switching was simply the easiest thing ever and choosing the e sim was convenient I had everything set up and ready to go in minutes I’m saving a mint with mint mobile and you could too it’s much better than the big box brand and who else gives you free service when you buy a device and pay for a couple of months up front and the service is sweet

Challenging experience with mint mobile customer service. My recent experience with Mint Mobile left much to be desired. I had to reset my iPhone 15 due to coverage issues, and in the process, I inadvertently deleted my eSIM. Seeking assistance, I contacted Mint Mobile’s customer service, but my journey wasn’t as smooth as I had hoped. Initially, the customer service representatives were not particularly helpful. It took a considerable amount of explanation before they grasped the issue I was facing. Once they understood, they requested that I provide them with five numbers I had called within the past 90 days. Unfortunately, this is where my frustration grew. After diligently sharing the requested numbers, the system at Mint Mobile could not locate them. This left me feeling stuck, as I couldn’t proceed with reinstalling my eSIM. The inability of the system to recognize the numbers was a significant setback in resolving my problem. While I’ve had positive experiences with Mint Mobile in the past, this recent interaction was less than satisfactory. I expected a smoother and more efficient process for eSIM reinstallation, especially given that this service issue arose due to a phone reset. I hope Mint Mobile can work on improving their customer service process to ensure a more seamless experience for customers in similar situations. In the future, I would appreciate more effective and timely assistance in resolving such technical issues.

Say Goodbye to T-Mobile. This is a rating of the app, not solely the cheap service. Is it a reliable service? Uhhh yeah so far! Like any service, you’ll find that one weird spot where you get no signal. That’s every mobile carrier. But what has made Mint a thousand times better than T-Mobile so far is a website and app that actually works. I lost count of how many times I tried to resolve something with T-Mobile and got a totally broken support system. No loading pages. Wrong info. Lies. So, yeah, originally I switched for the low Mint price but I’m staying for the usable app. Like… wow a mobile carrier with a mobile app that functions like you’d expect. What a concept.

Pathetic. I was EXTREMELY excited to get a different cell service after being with Sprint/ T mobile my whole life. I wanted to start to save money and have had heard great things about Mint Mobile. I purchased the service and canceled with Tmobile in pretty much 1 day. I did not realize that I needed to have the phone released because I bought it from them. It is now 10 days and I still do not have service to my paid off phone. T mobile says that everything is released and there are no issues with switching. When I did release they said it would take 48 - 72 hours and it has been 5 days. I have talked with 10 people through MINT and I still do not have service to my perfectly good Iphone 14 pro max. I have asked for a refund but told that it has been longer then 7 days and they can’t do anything about it. I HAVE BEEN HAVING ISSUES EVER SINCE I HAVE PURCHASED SERVICE! They should have notes on this and nothing has changed!!!!

Horrible mobile carrier!!. To start off, they sent different SIM cards to refer to friends, acting as if my friends don’t already have their own preferred service, so I accidentally used a trial SIM instead of the paid one. I found out later, in VERY small print, that they even had a marketing question, “Why are there extra SIM’s?” on the order label, but I did not see it because it was minuscule. After that, it just went downhill. They would not let me add my phone number to the paid SIM because I had already added it to the trial, so I had to spend over 2 hours with customer service. Then, once we thought we had everything sorted out, the wifi and cellular quality itself was horrible! And, to top it off and what made my family and I switch back, they cancelled both of my sisters plans, just unexpectedly! Never again Mint Mobile!! Do not recommend to anyone! Rather spend more money and have working service!

Frustrated and cancelling soon…. I used this plus the hotspot on the unlimited plan, because I’m out of work and this was an affordable option. Without warning, I was out of data. I read the fine print and saw that unlimited wasn’t unlimited- ok that’s pretty basic. It also said that for $15 I could add 5 Gigs back on to last me till the next month. I left it for a couple of days, but with gps demands and application deadlines approaching, I decided to buy the extra 5 G. Immediately- nothing. So I turn my phone off and wait till the next day - still nothing - now I’ve called them and waited while they asked managers, and that 5 gig was spent *before* I bought it cause I had *gone over* so they will not refund me the $15 ( worth a bit more when you’re without a job) and I still do not have internet. I have to travel to free wifi to do basic things, and hope that I can find my way when I travel. I am very upset - I’ve learned my lesson - you get what you pay for 👎🏻👎🏻👎🏻👎🏻👎🏻

Top MVNO provider. Full disclosure — I am no longer a Mint customer, but only because I live in an area that doesn’t have good cellular coverage from T-Mobile (their coverage maps are overly optimistic/generous). I’m a fan of MVNOs, and I wanted try out the Mint plan, as they offer a price point that is an outstanding value. I had some difficulty with the initial port-out, but that was caused by Sprint telling me that my phones were unlocked, which wasn’t true. After solving the port-out issue, we got to try out the service. Unfortunately, it wasn’t right for our family due to our location, but true to their word, they refunded my purchase. Kudos to Mint for sticking to their 7-day money back guarantee. If you are in an area with good T-Mobile coverage, and you have a T-Mobile (GSM) compatible phone, give Mint a try.

Porting tip for Cricket Wireless. In the Mint Mobile sim packet, there was a paper where you could write down all the info you would need to port FROM Cricket. One of the numbers you need is labeled “PIN#”, so I assumed they wanted my Cricket 4 digit pin, so that was what I put on Mint’s porting form. That’s incorrect. Cricket needs to generate a 6 digit porting number. But since nothing explains that, I incorrectly entered my 4 digit pin and got an error message. I exited Mint’s porting form and researched at Cricket, got my porting number from Cricket. Thinking all is well now, I edited Mint’s porting form, correctly entering the 6 digit porting number. Oops! Still no go. Because Mint’s app was stuck in limbo. Error message again. It said that I would have to contact Cricket to have them delete the port request (that had an incorrect porting number) and then it would go through. Called Cricket and they said no, They didn’t need to do anything, it is Mint that needed to CANCEL the port request so I could start over. Contacted Mint through the chat function and it was switched within a few minutes. Very fast. Text and calls working just fine. Just putting this here to save other people. “You don’t know what you don’t know!”

Great service, but give me this option…. Make it so I can select to pay my auto renewal from my wallet, if I choose to, rather than only providing the option to have the auto renewal paid using a default form of payment, like PayPal, or a credit/debit card. If I put money in my wallet, I would like for my auto renewal to be paid for with those wallet funds. It’s so frustrating to have money sitting in my wallet and have my auto renewal paid for using my default form of payment. Then I have to go back to Mint Mobile and ask them to refund that money so I can then go back into my account once it’s been refunded and pay with my wallet funds.

Love it so far! App could improve.. We were previously using Sprint/T-Mobile, and Mint has been 1000% better so far. I have liked being able to customize the plans to fit the needs of each family member. I do find the Mint family feature in the app could use some improvement. As a family manager, I would like to be able to see all of my family members usage on my dashboard and all of the plans that I’m paying for on the my plans screen. Especially since all of my plans renew on the same day, it would be nice to see actual totals for what I’m paying and whatnot. The information for my family members is currently buried in the app, which I find frustrating. But, that’s my only complaint, so still a 5-star product overall!

Unhappy customers 11/22. I was told by a mint rep that my plan was $15/month but I have a $40/month plan .. Horrible communication trying to get the issue resolved but they were only prolonging the time so they can say you are out the trial period. We have not even had the service longer than a month and I hate it.. they have $199 plus another $90 which would equal $24/month for twelve months for two service plan.. now even though they the plan is only correct for one of us; we experienced dropped calls, no service inside our home or in some areas where we have had service before with previous cellular carriers…. This looks as though they are offering cheap service but they are cheating customers and the customer service team are only getting paid to string you along so you fall outside the plan trial period.. But if you check our call in we have been trying to get operable service and plan… A company not living up to satisfying their customers..

Revised review; positive experience. I initially wrote a different review. To Mint’s credit, they responded and things got worked out with the issue I had with referral credits. The cellular service has been good as we’ve traveled and in our local area. A suggestion if you need support. You need to have something else to do while waiting for initial response, but found chat support more effective for my need, being able to be super clear in writing and conveying and understanding the issue I was having. And read all the fine print and follow protocols as you sign up or renew. It took multiple interactions, but was glad Mint resolved my issue, and the service is very cheap if you can buy the longer plans.

Make the switch today!!. So let me start off by saying I work in a corporate cellphone store won’t say who. But think blue. I have been hearing about mint mobile a lot lately and have been thinking of ways to save money; so I decided to bite the bullet. I was paying over 180$ a month for two lines. I activated on the 3 month plan to start but will be going to the year. I already am in the works of paying the year upfront during my 90 days it’s that good! 5G coverage is fantastic and compares very well to the previous carrier I had (again think blue). I will refer everyone I know and some I don’t because this is too good to pass up on. Not to mention Ryan Reynolds ads are hilarious! Thank you mint for making 2021 seem a little brighter! Now switch today and start saving some $$$

It’s perfect but. If you choose the 5g plan and you run out of high speed data I get it it will slow down but it’s non-existent on my phone. I am a very patient person, so like 45 min of waiting for the page to load for it to say page is unavailable is a little frustrating. I love the low prices thats what got me to switch! But it would be nice if we had the option to make payments towards the next plan we want instead of paying it all at once. The service is amazing! I have had to speak to customer service to apply my wallet credit to my bill. Everyone I spoke to was absolutely amazing super sweet and very helpful. That as well should be an option to put the money in our wallet and it automatically applies. But overall great phone company the best prices ever and you get three months free when you switch!

I’m in love!. I initially came to Mint mobile because I absolutely adore Ryan Reynolds. Don’t judge me, a girl can dream right? I didn’t expect much from the service because of the price. I’m a firm believer in ‘you get what you pay for’, so I made sure to have my Verizon esim running alongside the mint sim, to make up for the expected spotty service. Well, today I ended my contract with Verizon. I live in the middle of nowhere, and everywhere I traveled for the past month, I had better coverage than with Verizon. I’d have 1 or 2 bars with Verizon, and full signal with Mint. I’ve had no dropped calls, and never lose service. I came for Ryan Reynolds, I stay for the amazing service. Well, and Ryan Reynolds. Switch to Mint. You’ll thank me later.

Or as good as T-Mobile. Deceptive.. Ran out of high-speed data 11 days ago. Whatever "high/low speed data" is—good luck finding a readily available explanation anywhere. I always use only LTE/4G, because 5G is slow and unreliable (because of trash range and stability / reliability). Whatever not high-speed data is, it's garbage. Barely usable anywhere. All day yesterday (last day of cycle) it indicated that "tomorrow" is a new cycle, but it's 00:45 now and it still indicates that it's yesterday (same message) and speed is still not high-speed data. Am I gonna get my money back for this day? Restarted phone, refreshed network connection several times, same $h!t. Labeling any limited plan as "unlimited" is the same mental d!arrhea rampant in the mobile service industry. You could not do any business once your "high-speed" data runs out. "Unnecessary plan" is a joke. 60GB limit is laughable into today's landscape of podcasts, vlogs, media-rich web pages, apps, constant app updates, active background services and other data-hungry aspects of mobile devices. I suspect Mint Mobile will be absorbed fully into T-Mobile soon enough (which is always an intent of people who start companies like Mint Mobile). It's an investment game of the elite at the cost of consumers.

NOT UNLIMITED & causes dangerous gps. Mint mobile has RAVVVVE reviews so I tried them. I think they must be fake reviews idk lol bc I don’t understand . What a lie they’re unlimited plan is . I’ll admit the company cultures is fun to observe as a consumer and I love the Ryan reynolds persona and wish his endeavors w the company well . But I’m waiting 5 minute for web page loads , the GPS on mint mobile are DANGEROUS to me?? Can’t be productive as “it loads and loads and loads “, and they claimed “UNLIMITED”. Mint is NOT unlimited Mint is really a 40gb plan not unlimited like Walmart mobile truly is or cricket even had great quality these days but they tack on crazy $5 fees to pay bill online or for customer service abs $5 if day late when service should just stop if a day. I truly wish I understood how these ratings could be 5 stars when I don’t get 40GB restored for 3 more days, it says , and it says bc I “used 40gb for the month” - SO HOWW is it Unlimited?!?😭🤣😂 It’s NOT! And they want $15 for more data for 3 days left and I would have if earlier in month before I realized what was happening in frustration, most of the month it feels like, so I truly have no sense for what “the good days “ with mint are . Unfortunately a cheap plan that parades as quality but cheap as their price that they want 3 months up front for in a recession. I would have paid ? The 3 months up front ? If it didn’t almost kill me not working on the road ?!!

Cheap plans; terrible service, squirly app. Talk is cheap, so is the phone bill but there is hidden fees like the recovery fee I don’t love. I’ve been disillusioned. Note it takes the blood of your firstborn to get a customer service agent on chat (there is no store front). AKA they simply don’t respond until hours or once a day later. NOTE TO MINT: SPEND MONEY ON CUSTOMER SERVICE CHAT AGENTS AND/OR make the dashboard full with all possible information and options so it truly can be a self ran plan. If my expectations were lower to start (thanks Ryan) I would be much happier. Great referral discounts though. Tech glitches on the app sometimes I couldn’t login for weeks and would have to use desktop alone to access my info. But it works out, as long as you don’t need anything. I look ahead to improvements. But I’ve used cricket for unlimited w/ AT&T at $45 a month just fine. This works better only if you want to pay up in advance for cheaper rates.

Fantastic value for single-line customers. I only need a single line so expensive carriers that offer multi-line discounts aren’t practical for me. Mint offers the same 5G coverage as T-Mobile for half the price, and they support eSIM so their network is compatible with the newest phones like iPhone 15. It does cost quite a bit up front, as you’ll need to buy your own phone and their best value plans are 12-month prepaid plans (3-month plans are available but cost more per month). With Mint I pay about $400 per year up front for unlimited data after taxes and fees, which it much less than the $800+ T-Mobile would charge me on their cheapest unlimited plans.

Best Provider. I’ll be honest I don’t know much about phone plans at all, but I have seen my family members struggle to make ends meet for their fluctuating monthly plans and the frustration looks stressful. I saw an ad for Mint Mobile literally right when I was looking for an affordable phone plan for my new phone and its been everything I want and more! I had a problem with my data one day and so I called their customer service number and the guy led me on how to fix the problem. He made it so easy to understand and my data was back to normal in like 5 minutes! I love that they have this app where I can see how much data I’ve used and always remind me when to renew my plan. I don’t know how they got the price so low and the quality so good, but I’m enjoying it to the fullest. 🌸

BUYER BEWARE-ZERO STARS. This is an 11 year old business with an NR rating with the Better Business Bureau. They change data reception on a whim... up and down, to no service. Have had to make numerous calls in a day, on several occasions to try and get reception issues resolved for my prepaid service with this entity. The consumer has to fight to educate their support staff... as this is you’re only option to attempt at getting a resolution... but the problems persist. Their coverage map said great service before, during your purchase, and activation of prepaid service... then slowly (if you’re lucky) but surely your reception will diminish... especially when you fail to call (repeatedly, spending hours of your time, over days, into months when life/health/schedules permit) and fight for the service for which you already paid. When this entity does afford any of the service for which the consumer is owed, contact the Better Business Bureau that services your area. This is an option for obtaining a refund for those like myself, that are sick to death of this failing entity (their deceptive selling tactics, data reception manipulation, incompetence, programming mess, lack of restitution afforded to the deserving consumer, etc). Don’t buy into it, folks... cheaper, buy get the free, great reception, etc... I’ve certainly been regretting making that mistake, and am certainly just one of MANY!!

Worth the change. I was a little hesitant at first...I have had ATT for years and was paying $165 a month for two phones for the unlimited plan. The only reason I had the unlimited plan was because of daughter who is constantly watching videos on her phone. Well my daughter now has her own plan so it was time to start shopping for a new plan. My girlfriend has had Mint Mobile for a few months now and loves it. So I decided to give it a try....what can I say. I am sold...never have problems making calls or texting. The data I use is probably no more than 6 gigs a month because I am always on wifi....and don’t really watch videos on my phone except on WiFi. Now I pay $300 for the whole year for 12gigs of data a month. How can I complain....money in the bank.

Grate Value, but App Lacking Features. As of right now I am happy with mint mobile. I got a great promotion and I was able to get the phone that I want. The set up was easy and so far customer care has been helpful. However, the app is embarrassing compared to coming from Verizon. There is no two factor authentication. This lack of security is not even something that should be a second thought in todays day in age. Now it make be a setting someone in Mint’s website, but this should be right and center in the app incase something were to ever happen. For this reason alone I cannot give this app a five star. This is a major over sight, but besides from that the sim swapping on command in the app and that stuff up was painless for me. Just because Ryan Reynolds owns the company doesn’t mean you guys need to slack on other important issues. I know you guys can do it. Don’t let me down.

Cheaper doesn’t always mean better. I came to Mint Mobile because it advertises service that is cheaper and just as good as, if not better than the other services out there. This is not the case. First, we signed up for three months at an intro price. They had advertised that they will honor your intro price for a year if you purchased one year. When I inquired about this, they told me no, despite their ads. Next, we got the cards, got everything setup, and the service is terrible, despite it saying we had awesome service in our area. If I try to use my network, it’s extremely slow and buffers a lot. When I’m at work, which is in a city area, I get one bar, and it tends to take up to five minutes of buffering before I can get to a webpage. I had the same phone with TMobile, and I never experienced any connectivity issues. I won’t be renewing my contract with Mint Mobile. Just because it’s cheap, doesn’t mean it’s good.

Love it. T-Mobile service was not working in my residential address. T-Mobile advised me to use Wi-Fi calling when I was in my residential address. I alerted T-Mobile what would be the point of paying so much to use Wi-Fi calling, I might as well leave and go to a company that uses Wi-Fi. And that is what I did I went from $100 a month to $15 a month and no issues in my residential location because my phone will switch to Wi-Fi callingWhen I have poor reception. Very happy and pleased with my service for the price point. Future things you can’t have a Apple Watch with this service if you’re out of the country that Mint mobile doesn’t cover work Your phone won’t work.

Great App Almost Perfect but…. Great app mint mobile is almost the prefect service. But what I think would make it even better is if we could pay our renewal bill in bits an pieces before the date. Sure you can pay renewal ahead of time but it’s the full amount. I feel like especially for the 1 year plan unlimited plan this should be an option, instead of shelling out $400 come renewal date. I could be putting what amount of money have I towards that each month or and it either sits in my wallet or there is a separate option to chip away at that. For example I wanted to put $105 each month because I know I’m not the best at saving money but when I asked support if I added the money to my wallet would it go towards my renewal bill they said no.

Slow speeds and high delay do not recomend mint. I joined mint mobile I have a iPhone 15 pro max and I had a Tmobile line to compare the speed I noticed that on lte it was very slow less than .5mb and high ping and delay it switched to 5g sometimes which was faster and more response easily more than 2-4 mbps I had a Tmobile line next to me and at my house it was 5g UC and it worked very fast and a lot more consistent I contacted support but they say the same thing that they will connect me to a 5g tower or they also say service issue in your area which I don’t have so why is this I will be switching carriers soon after my 6 months that I bought but this should not be the case and on the website they advertise so good stuff like premium wireless that is a lie because it is not premium you get what you pay for I would not recommend mint to anyone their are better options for around same price

No toes! But I AM fresh and MINTY. Budget friendly and very few surprises; really a reasonable value provider. Coverage is spotty in some hilly and remote territory, so the free trial period is a super deal to see how your home team will play out. The most notable detractions could be the site and customer support it provides. While a ‘Mint Family’ set up to handle group payments is a wonderful concept, the ability to make account changes is a bummer,, at times. “Something went wrong“, is not an especially positive or informative-descriptor, should one of the groups’ members want to upgrade or change their plan. Much head scratching and effort to reach life-like persons may be involved, to make any changes. But otherwise one must remember how the sweetness of low prices must be savored while enduring a bit tartness occasionally..

Poor Service & Poor Customer Service. Waste of money. My service was great for the first couple weeks, then my calls were consistently dropped within 60 seconds, and I could not use data at all (when well within my limit). When going back and forth with customer service and even getting ignored at one point, I did everything to fix the service issue and it didn’t work. Then when I tried to get a refund I was denied and told their policy states I was outside of my window to get a refund. A horrible window of opportunity for a refund when the service becomes awful midway through the 3 months I bought and I tried handling within the second month, how can you not refund that? Don’t waste your time, the service is awful and they won’t give you your money back if you experience such poor service. You get what you pay for, but they could at least reconcile really poor service issues. If I could at least get my money back I’d be happy to remove this review.

NO RESOLUTION YET. We have no issues with Mint service. Our beef is with their handling details and fulfilling their stated promises. Although every Mint Tech representative has been nice, we still have not received resolution to our issue. It is now close to the three month mark since our registration and we have yet to receive our referral fee of $75. I referred my husband to his 20 G plan. There were a few glitches at registration which the Tech Rep resolved as quickly as they could but it resulted in their having signed up my husband for a 15 G plan instead of the 20 G plan. Although they corrected this, it resulted in their downgrading the referral fee due from the referral. To date, just about three months into our Mint experience, we are still awaiting receiving the referral fee. Spoke to another Mint Tech Rep a week ago, who was very nice, acknowledged the issue and promised this would be resolved within 24 hours. It has not yet been resolved.

For the cost, its amazing!. I have been using Mint for about two years now. I have had pretty good reception while traveling across the United States. I am on the unlimited data plan. Having unlimited 5G data while traveling for work is amazing, but the price is even better. The closest competitor is T-Mobile and it’s at least double the price per month. I will be buying another year as soon as I can. My only complaint is the interface for the app could use a little work as sometimes it can be difficult to find where certain bits of information are. I often find myself having to tap or click on every tab just to find what I’m looking for.

Lacking Features. I am critiquing this app based on my past experience with numerous carriers and their apps. What I quickly noticed about this Mint Mobile app is it’s strength is in helping you set up a new service and/or selling you additional services. It is EXTREMELY LACKING in easily informing you on the important information as to how much data you have used, texts used, and minutes used. I’m assuming that since texts and minutes are unlimited Mint doesn’t feel like we really need to know this. I also have a free no-cost service plan with FeedomPop and their app presents exactly what is needed. You don’t have to hunt for the info (like this Mint app does) and you are instantly presented with a big window showing everything you need to know! I am NOT criticizing Mint Mobile’s service or value, I am only criticizing this app of theirs. It could be much, much better.

Regret referring a friend. Personally, Mint is fine. Coverage is moderately better than my previous carrier. So, I refered my friend to it and tried to help him set up everything. Setting up Mint on my own phone was incredibly annoying, but I was hopeful my prior experience would make setting up my friend's phone easier. It was not. Oh my goodness was it awful the second time. Customer service was either unhelpful to too busy to respond. Something went wrong during the transfer and my friend was stuck without service from his old provider and mint for about 28 hours. His phone was literally in limbo. How is this even possible? Even as he got service from Mint, his experience was tainted. Mint became sononomous with annoying headache and he switch to Verizon as soon as he could. I understand that Mint prides itself on not having physical locations and hiring people in order to keep costs down. But there has to be a better way.

Good prices, terrible coverage and customer service. We used mint for about 6 months because of the great pricing but our coverage was always poor. Internet was slow, calls would drop, but we put up with it for the good prices. Around the time our renewal was coming up we decided that we’d get a new carrier. We had just renewed with mint but switched carriers 3 days after renewal and asked for a refund from mint since they advertise a full refund if it’s within 5 days of renewal. My line they refunded for 80 dollars and I cancelled on day 5. My wife cancelled on day 3 and they would NOT refund her. They just keep saying she’s outside of the window, and even though I had receipts and emails to prove she was within it, and share those proofs, they still wouldn’t issue the refund. Stay away from mint, they are not honest, and their coverage is second rate, non-prioritized on the towers.

The worst support and service.. My data did not work for 1 week long. Support were just creating tickets, they close them with words: we checked - everything is fine. They do not think, do not collaborate at all, they following their procedure not matter does it make sense or not. I personally having long engineering background saw where the actual issue was, but they did not listen, their support do not care at all. I asked for refund, they declined, because “base on their system I v used 25% of data”, but in fact the issue was in their counter itself, they were limiting my speed because of their bug. But they do not debug, because they do not care if you leave or not. If you tell them you do want their service anymore- they will not ask, they are not interested. You may purchase their service, it is cheap, but it is cheap not because of their effectiveness. It is a bad service.

You get what you pay for. Had Mint Mobile for almost a year and the coverage was relatively good in larger cities but did not have any in smaller cities / towns. This was to be expected though, they tell you this within their Coverage map. We recently moved out of state to a location that was said to have had good to decent coverage, however, I hardly received any. Something to be wary of. The price was really hard to beat and I'm typically connected to wifi anyhow, which is why we've stayed this long. Ultimately decided to switch to another carrier to get better coverage and upgrade to a new phone without paying for the entire cost immediately. For those looking to make any cancellations, read the fine print thoroughly. We cancelled under the assumption that we could recoup the unused data from our automatic 3-month payment (had about 1-2 months worth of data unused). Come to find out that they will not refund any terminations past the 45 days upon the purchase even though you're paying for it monthly, quarterly, or annually depending on the plan you choose. Ultimately, you get what you pay for. Price is hard to beat, service / coverage is mediocre. Customer support is great / easy to get ahold of. Refund policy is garbage.

Service would be nice. I mean…I already paid for it after all. I’ve basically gone 5 months out of the last 7 with no service. I would be told “Oh,the tower in your area is down”, or “I’ve reset your phone. Contact us again tomorrow if it still doesn’t work”. I really don’t think Mint keeps in consideration that each time you use the app for issues, it takes about 5-10 minutes before any troubleshooting actually begins because you have to explain what all the other reps have tried to do, usually ending up taking around 30 minutes until the tower excuse is given and the issue still isn’t resolved. So let’s go over the math. Five months x $15 a month for a service I’m not actually getting + an estimated 30 min each time I try to get anything done by a rep x multiple attempts per week. If my math is correct, I would calculate that Mint mobile is a waste of money and a waste of time.