Ultra Mobile App Reviews

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Easy to use. Makes things simple. I love the new ultra mobile app. It makes managing my account very easy. Looks great too!

Awesome network. Very good network plus price plan

Intuitive app. Gives me complete control from updating my SIM card to changing my rate plan and how long I want to stay (preferably longer so I can enjoy a lower monthly average cost)… though I didn’t try to change/pay for the full year, then drop to shorter terms to see if funds go in to my wallet, would the developer answer that? I was thrown off when I went to edit my plan: it only allowed me to add features, whereas if I chose a different plan, I can move to the plan that best fits my needs. Nonetheless, straightforward functions are easy to navigate: the amount of account access saves time calling in to care.

Doesn’t work with Paygo. I would love to be able to review it but it only supports accounts with monthly plans and no Paygo or Tourist plans. Similar to t-mobile that doesn’t support prepaid accounts on their app. I think that especially those plans should be supported since you may need to check more often your balance or recharge more often. Phone operators in Europe do allow easy management of prepaid and pay-as-you-go accounts via their apps. Until there is support for those plans I have to rate it 1 star since I can’t use it.

Great service thanks. Great service and good time to get fans.!

So much freedom!. Love having the ability to check my plan and make changes whenever I want. Don’t have to call customer care or go into a store. Bravo Ultra! E.Gonzalez

Terrible service. 2 months ago I started to use 2 phones, everything was normal at the beginning, then there was no signal near my home, not only could not access the Internet, even the phone sometimes could not play, the extra traffic to buy date can not use, call to the customer service, the customer service said to give me a reply within 4 hours, and then there was no message.

ESIM Update. I was able to switch to esim yesterday on my iPhone 12 Pro Max and it's working fine :)

Great app. Great app. Really easy to use and saves me a trip out when I need to pay my bill.

Love it. I’ve been using Ultra Mobile ever since they started their business. They’ve been improving a lot with their plans and With customer service. I cannot thank them enough for providing me such affordable phone plans. I’ve never had any network issue within the nation. Their app is simple but you can get everything done with it. It would be great if I can have call history. Maya

Best service. Best service I ever had i could use wifi calling anywhere in the world 👍🏼

No esim option. I bought iPhone 14 Pro max and still unable to use because ultra mobile do not have esim ☹️ Based on the response I got today. I called up the number provided in response but Ultra mobile team have no options, they clearly told they do not have esim option and they can’t refund the amount that I paid for next 4 months.

Login Issue. I started having login issue about a week ago (Jan 2023). The app said “We’re detecting a problem. Are you connected to a VPN?”. I was NOT. Since the app didn’t let me in, I decided to connect to VPN, and it magically worked! It’s annoying that I have to connect to VPN to use the app, but at least there is a workaround.

This is a great tool. I use this app for managing my Ultra account and highly recommend it.

Horrible. I tried to pay on the app and it still hasn't given me my line back. It's been trying to restore itself for three days now when it previously took at most 5 minutes. I tried to pay online and it won't let me log in. I can't even call customer service because my phone plan disconnected. Horrible.

Doesn’t support paygo plans. So I sign up for A Paygo plan. Get a text to download this app. Try to login and get message my account type isn’t supported. What was the point of sending me a text if u don’t support the plan I have?

Data finishes too quickly. Data finishes too quickly

Too cheap. This is too cheap network .it doesn’t working outside and internet is too much poor it doesn’t working everywhere and too much buffering when I start the internet 👎🏿🥵

This app is Ultra helpful.. I can see my due date, add credit to my wallet account, check international calling rates and remind myself of my phone number (hey we all forget sometimes lol).

No service. Before I went on vacations I asked Ultra if I would have service in the Caribbeans and I was told that I would but it would be roaming service, however I could use Wi-Fi calling which is free. Apparently I am here right now and I have no service at all, I was provided misleading information by Ultra support team. I contacted ultra and the support rep is telling me all kind of stories that I know it is not true. I would not recommend Ultra to anyone, this happened twice to me already.

Internet issue.. I live in Pittsburgh. I enrolled ultra. My plan is 15 gb 5g plan per month. I can’t even open you tube with this service. I am regretting with the service. I definitely won’t recommend this if you are an internet user.

Great app!. Does everything I needed it to do and more. Thank you for such a useful app! Also a great MVNO for fast data and flawless international calling at THE BEST PRICES AROUND!

System improvement. I have been using this services for more than 2 yrs now and have no comment but the only thing is that Ultra Mobile system must upgrade. Forward the balance data instead of swallowing up everything each month.

Pathetic app. Was never able to login. Pathetic customer service even after repeatedly complaints they never able to fix the login issue.

Ugh. In advertently, does not allow me to call certain numbers

Easy to use app!. The app makes it easy to access all of my information in one place. I love being able to click on the app and see the data I’ve used, balances, etc.

Easy App. This app is great. I am able to managing my account, make payment and check international rates.

DONT USE THEIR SEVRICES ITS A SCAM PAID $320 ON JUST DATA. This has to be the biggest scam to ever exist! They promote its $60 for “UNLIMITED DATA” when it’s absolutely false… Then you call customer service and its always the same people like cluttered up in one small room and never they never find the solution to the problem…… I pay $60 just so i can get a message saying you used %100 of your data then im stuck buying additional data ive spent $320 on just adding data in my 1st month with UltraMobile its a total scam

Awesome app. The app is easy to navigate,convenient and reliable. It’s very useful to review data and balance usage, also allows you to customize your cellphone plan settings.

Ultra Easy!. Service is spot on and we only pay for what we need while paying WAY less and the app is super easy to navigate!

Terrible upsell. I do not want to enable auto renewal but the app keeps on nagging me to enable it. There is no option to disable the notification.

Worse technical and customer service. Stuck on internet data on mobile after changing iPhone 11 Pro max to 14 pro max. No internet in my phone after installing eSIM on 14 pro max. I talked at least 7 people from ultra, no solution. I have pre paid 1 year service. They said i will not get partial refund if I switch to other mobile services. Stupid policy. If you can’t provide me service you promised, your policy should be to refund my remaining amount. I would suggest never fall in this crap. I am replying to developer again: I called 5-6 times to resolve the issue. Nothing worked. You are asking me to call again? I have 3 lines in my family. I requested for pro rated refund for all lines. I was using your service for last 9 years. Now you are providing worse service. Your technical and customer support is very bad. I would give negative star if i can.

Why I can’t go through without app. Why I cannot access my account through the internet other than the this app

Logging in is a pain in the @@@. Whoever came up with the idea to send a text to allow myself to login from my phone, only for the app to then proceed to the login screen and ask for confirmation again has to be fired

Ultra Fabulous App. This app is incredible. It is effective, easy to use, extremely user friendly, beautiful in its presentation, does everything you could possibly want in a cell phone provider app, and is just plain fun to use. Like Ultra’s service, this app is la creme de la creme; a true home run! Thank you, Ultra!

Helps me get the most out of the service. Love how I can recharge my roaming while I am visiting a country

Iphone app glitches. The password reset does not work it gives error message but mysteriously logs me in and then next time it blocks me out again.

So Easy. The Ultra Mobile app is nice! Makes it so easy to manage my payments and see my history.

Love. Love this app. I am able to look at my account, change my plan and make a payment.

Worst app. The Thing is saying I used 80% of my mobile data ( I only had it for 1wk) the only place I go to in the week was school and the service is terrible their so I don’t use my phone often how have I used 80%(I paid for the whole year) and I can’t login in to the app and I don’t use mobile data at how I have Wi-Fi ? How have I used 80%.

Easy & Simple. The app is very straight forward and intuitive to use, all the information I need is right there without needing to perform multiple clicks to get what I want.

The worst customer support. This is not about the app but a warning on incomprehensibly bad customer support. I have not been able to send MMS from my ultra mobile SIM and have attempted to get support resolving this over 20 times, with no success and repeatedly being ignored and multiple unkept promises to contact me, escalate the issue, get an engineer to help, or just send me an update. ultra is a perfectly fine network until you have a problem.

Inconvenient the app doesn’t work. If I could give this company less I would the worst service ever inconvenient and very time consuming. What is the point of making app that doesn’t work

Great App easy to manage my account. I finally was able to access my account and pay online.... I was extremely annoyed by other carriers that made it hard to make changes or even pay my bill

Horrendous customer service, lack of communication. I live outside of the US and come back a few times a year for a few weeks at a time. I purchased a prepaid SIM card with a 1 month plan from ultra mobile over the summer and it was easy to activate in the app. The service wasn’t the greatest, but it got the job done for the time I was here. Then I returned a few days ago and put the ultra mobile sim back in and went into the app to purchase another 1 month plan. I was told my account was suspended and I could not make changes in the app due a system upgrade. I used the chat bot to talk to one person and the connection was dropped after a few minutes. I chatted with another person today who told me ultramobile SIM cards automatically get deactivated after 60 days of inactivity and cannot be reactivated. I still have the original packaging of the SIM card I purchased over the summer, and nowhere on that does it mention any deactivation after X amount of time. I told them I will get a new SIM card & 1 month plan from AT&T instead, which I did, and am happy with their plan instead.

Complain about data use. Looks like I'm paying an annual data plan for nothing, I'm thinking of changing operator because I don't think I've consumed 40 Gg in 15 days!!!!!

Makes checking my account easy peasy!. Love this app, I can change my plan, add roaming and make payments as and when I need! Love it!!

App is a waste of time. I’ve been using this Ultra Mobile app since moving abroad so I have a phone in the US. Every time I use it for the second week, trying to buy vice / data passes, I have problems and have to spend lots and lots of time on the chat function. That doesn’t go anywhere. So I have to call and spend lots and lots of time to solve the problem. And all that to use the money I already have available in the Wallet function. If I hadn’t linked this phone number to many other accounts I would have ditched the whole service.

thanks. The data is very slow slow😭👎🏻

Glad I switched, even better deals in the app. I switched 3 lines from AT&T to ultra about 3 weeks ago. Overall. I can’t see any difference in coverage, data speed or call quality. I do have more data to hotspot which has been great. If you are bringing your number, that was easier to do in store but I did my daughters myself and it was ok but just remember to be sure att has let your number go before you put in the sim. I would switch at a store but then use the app because there are discounts if you buy multiple months or put in a credit card, makes an already great price better! I like how easy the app is to track my data use and my international calls. I can probably downgrade from the unlimited plan for two of our lines and save even more- already saving over $300/year with my current setup.

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Glitchy. Been trying to set up an account to use the app and it keeps coming up with an error message even though I am only inputting correct information.

Avoid. Trying to communicate with Ultra Mobile is super frustrating. Endless ‘Oh no- something went wrong’

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no humans. there seem to be no employees to answer the phones and the kids in the back room do not know what questions a caller might need answered

Bad. Not easy to use

Cannot login. Can not login this app, can only use the website.

Great app!!!. Works as expected.

Horrendous. Absolutely terrible in every which way, shape and form from service to customer service etc. Biggest headache is generally just trying to make a payment. I believe it’s setup in such a tedious, unreliable way as to make users feel backed into a wall or inclined to setup autopay. Only way to avoid this constant headache/issue. Devious practices, yet I guess you get what you pay for. I’d steer far far away unless it’s the only option possible/ in sight. Basically monetarily or sensibly barring any other option/choice available out there… then this is the one. Last resort.com *would be zero stars, gotta put 1 to review. Thanks. Update: Still. Overall liability, inconsistency in messages sent through text overall etc., steer clear. Would leave 0 (zero) stars if possible. Should be an option 🙏🏾. Last month utilizing/paying, hence last and only update. Haha

Stupidity runs in the family. Blocked my access because I was using another…. Stupid!

Excelente. Llevo casi 4 años con Ultra y no tengo queja alguna, nunca he tenido fallas con la señal ni nada. La aplicación es muy buena. Te da el control para modificar tu plan de datos como gustes sin algún tipo de inconvenientes.

over charge. Not good deal

Best sim. I love my ultra

App system problems. I buys a 6 months plans cost $97.84 the app count it two time, the app does show that the second time has been flush back on this months 14/22, but the bank acc doesn’t show that it been flush back. I does call 611 for a problem solution they are pretty nice telling that it might be the money didn’t flush or smt and will be back in a office time but does show. So overall I pay 6 Months the money cost more than 6 months like around a years and 1 - 2 months of money and I only got 6 months. Which is so disappointing…

Worst app. I missed my interview today just because of you guys. I‘ve been trying to recharge since yesterday but wasn’t successful. God will punish all of you for me.

Preparing Law suit. I am preparing to file a lawsuit on ultra mobile for illegally using my personal account since from very long time.

Lying. Lying

Poor signal. The network is poor where I am

I love this app!. Not much to say here. Coverage is perfect everywhere and this app great!

Why don’t support pay go?. Why

experience. Worst experience ever! Never want to see it again!

👍👍👍😃😃. 便宜又好用👍👍还可免费打长途！Wifi 通话十分好用！

Horrible. Can’t log in

Can you add more languages to this app?. Chinese and Spanish

Total disappointment. HUge huge mistake to purchase. Worst service. Worst coverage. Worst reliability I’ve ever experienced

Excelente.. Fácil de usar, fácil de recargar y muy buen servicio .

🤷🏾‍♂️. For $15 dollars at leash 1gb in stead 250mb

Useless app. The most useless app I have ever used. Every time try to log in keep saying something went wrong.

App eror. App eror

Good price bad service. It’s cheaper than t-mobile but the service is not good

Reliable and fast. 99.9999% of the time Ultra works very well, with very few glitches. Have a same phone with Tello service, Ultra mobile is much reliable and way faster than Tello, whether it is 4G or 5G, the difference is huge.

Simple and Easy!!!. Good job guys 👏🏻

Ultra vs Mint. ??? I’m now trying mint mobile to see !

ULTRA MOBILE. Best thing I ever did was to go to ULTRA MOBILE, I paid for a whole year and I get talk and text from them for approximately $12.00 a month and I am very satisfied with the service that I have, plus it’s on a unlocked iPhone. THANK YOU ULTRA MOBILE

ESIM. please put the option for the ESIM

Worst Service in the World. This is the worst service on the planet!!!

WiFi is slow. Wi-Fi is slow doesn’t even work sometimes.

Prepaid !!!!! No Contract????? And No SERVICE. I paid for my "SERVICE" Yesterday and have ALL RECEIPTS And I HAVE ZERO SERVICE This Is An ULTRA SCAM

Account type not supported. Been on 3 separate calls and still says not supported. No one knows issue. Sad.

Wifi. It’s good in NYS, California, Florida, many states. However, can’t get signals in buildings and Vermont and some other north and east states.

Terrible service. They don’t have skill to solve any problem.