Google Authenticator App Reviews

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This app needs an Apple Watch version. Our job requires us to use the Authenticator to log into our company portal. I finally broke down and purchased an Apple Watch with cellular capability so that I could leave my phone in my locker and still be able to make calls and send texts and also have access to apps. Recently I accidentally left my phone at home and it wasn’t until I tried to log in to my workstation that I realized I left my Authenticator at home as well. Why is the app not available for Apple Watch. With the functionality of my Apple Watch Ultra and the fact that the Authenticator only displays digits, this seems like a no brainer. I will obviously continue to use this app but a version in my Ultra would be awesome.

-.-. I hate that you exist. Two step verification is a plague. Soon I will have to do use two-step verification to use a toilet. I hate the fact that I have to have a phone on me 24/7 just to log into something. Why even have passwords I got to remember? If someone steals my phone they have my entire life to steal away. Google auth is the equivalent of writing your passwords on a napkin with labels and usernames and leaving it on a Dennys table. But what’s the solution? Having another Authenticator app on my computer to verify my phones auth app?… it’s just getting ridiculous. Thank you for your time.

Improvement Suggestion. I think there should be an easier way for me to regain access into my account authenticators that I had on my device before I had refreshed my phone While my phone operates much nicer than it did, and though the accounts that I have yet to regain access to do not have very much money at all and I have access to my accounts that I want, I feel that increasing convenience would be an easier process for account recovery especially because I have everything to prove that I am the owner to all of the accounts that have any money as with the accounts that I have access to now, I went about identifying each account individually Thank you for ensuring that my accounts are secure permitting me to have direct access to what I want - Keean

thank. Google Authentication is an exceptional app that has become even better with its recent improvement of cloud support. The app provides an incredibly secure and reliable means of keeping your accounts safe, and the addition of cloud support has made it even more efficient and user-friendly. With the new cloud support, users can now easily back up their authentication codes, making it easier to recover their accounts if they lose their devices. The app also features a smooth and straightforward interface, which is easy to navigate, and it works seamlessly across all devices. Overall, Google Authentication is a must-have app for anyone who values their security and wants a hassle-free experience.

Don't lose or break your device. My only smartphone just died. I can no longer recover my gmail account that is connected to Google Authenticator because there's no more way to revive my phone to access the app. Unless you have a recovery phone number (and you haven't lost your number yet) or email then you should be able to get back to your account. Microsoft Authenticator is better, I was able to get back my email accounts that I connected to it as it won't ask for authentication once you provide your password.

Wiped all my 2FA codes. Like many other reviewers, it finally happened to me: Last week, I opened the Google Auth app to see all my accounts and codes duplicated. I went through and removed the dupes, and everything was fine until today, when I launched the app to find an empty “welcome” screen and no codes. This is the same phone I’ve had for years, the app hadn’t updated in weeks or months… no clue what caused this, and I’ve used this app daily for years… until this happened out of the blue. User beware - if you use this app, make extra sure you save your backup codes and have a backup auth method on all your 2FA accounts. Personally, I’m using this as an opportunity to migrate to another auth app that allows secure backups and no reports of random resets.

Mixed Feelings. This app succeeds at providing an air of security to users. But, who is going to protect us from Google? Every time you use the app, Google links you and your device at that time and location to the application you are authenticating. So, if you are deliberately trying to stay private, but are forced to 2FA, this app actually may diminish your personal privacy and security. But, of course we can trust Google! They have spent a TON of money telling us that. Still 5 stars. The truth should not diminish a good rating. It should be transparent.

No Apple Watch app. I need this to work from my Apple Watch. The position I have my online website asks for the Authenticator almost every 30 Minutes and anytime you don’t click the screen for 5 minutes. I can’t keep getting my phone out or using the one on google and you can’t have both set up. The Watch app would be easier for me to look over and have it easily assessable.

All my authenticator setup despaired after upgrading to IOS 15. I have upgrade my iPhone to iOS 15 and after that all authentication codes and setups on my google authenticator app duplicated and when i delete the each of extra setups my original setups also gone as well and this issue made a lot of problems for me

NOT WORTH IT. this is a literal nightmare if you ever get a new phone. Because you probably don’t know that you need to import existing Authenticator accounts and so then you’re gonna be logged out of every single account that uses this for two factor authentication. Fortunately, I still had my old phone and was able to back it up since it is tied to the hardware. But every single help article or video that I have watched has basically said nobody has any success getting their access to their accounts back. This is the stupidest thing ever.

No Backups or Recovery methods. In 2021 it boggles my mind that there is no way to restore accounts added to this app. If you have to restore your phone for software issues or lose your phone then any account linked to this app is a total loss. You have to manually save backup codes for accounts or else they are lost. I have 2 other Authenticator apps that were able to restore accounts just fine. Terrible software by Google. Use ONLY if it’s the only option, other apps are much more user friendly.

GOOGLE AUTHENTICATOR deleted my accounts, after duplicating them.. One day like any other I decide to enter my GOOGLE AUTHENTICATOR and all my key (accounts) were repeated, so I decide to delete the copy or repetition of each account, and everything remains as always, or as it should be, I leave google 2FA and when I go back in to my surprise all the accounts I had were deleted, therefore I have lost all my 2FA passwords, since Google AUTHENTICATOR made the Serious mistake of duplicating my accounts, and then deleting them when they were normal, I hope it will Somehow the support can help me, since it was the App itself that eliminated them.

Crashes when I start. Normally this app works fine, but it seems like there was a recent update that broke it. Whenever I start the app, it just shows the Authenticator logo and then crashes and takes me back to the start screen. I tried restarting my phone and it didn’t fix it. I’m afraid to re-install in case I lose my accounts.

Works… could be a lot better!. I lost a lot when my phone died. So I understand the frustration with not being able to backup, and also understand why they chose not to have this option. But this could be safely and easily solved by having a recovery option linked to a phone number. Essentially the same way that emails can have a backup email, why not a backup 2FA? They could do much better allowing for sharing between devises. This is important for teams or even just people more than one device like phone and a tablet. Finally most don’t need this, but some do. So why not have an option for some organization? I give it 4 stars because it does work, and it is a great solution over text massage 2FA which can be very problematic when traveling between countries.

Huge liability!!!. when I migrated to a new phone it deleted all of the different accounts, and now my Econ business is not able to sell or advertise on the meta-apps including Facebook or Instagram whatsoever. There is no warning about this issue and therefore it is extremely risky, and likely that a business owner is going to get locked out of numerous accounts. The Facebook problem is gargantuan, and there is absolutely no way to fix it on the Facebook side, I have been talking to their High-levelTeam for three weeks. Huge huge huge problem I can't overstate

Essential App, But No Cloud Backup. This is one of the most essential apps on my phone. I don’t know why I trust Google with my 2FA codes (I don’t really) but this is a very useful and important app. It is pretty basic as far as apps go, but it works for the intended purpose. They just added the ability to transfer 2FA codes when upgrading to a new phone. They released this feature less than a month after the second wave of new iPhones came out… so less than a month ago I did the transfer manually, turning 2FA off and back on for my new phone across a dozen services. Some were easy to transfer, others were the opposite. It took over an hour. Their timing with this feature is awful, but at least it’s here now I suppose.

FINALLY we can import into a different device. Before I think the biggest issue was having to manually deal with moving your accounts. Now it does this for you. Not sure about the security of this process, or Google in general. But I’ve been using it for years without issue.

After 2 years…. After two years using Authenticator I am very disappointed in the lack of communication in the lack of support and basic usage steps. I have lost over 8 accounts, imagine being hassled to set up two factor authentication every time you log in only to lose your accounts if you ever upgrade phones. Not once or anywhere on the app does it say that you will need both phones present to transfer the codes. I run a business through Facebook which generates over 500k in revenue a year. Imagine losing an account with that much value. Luckily I have things in place to keep up advertising. That being said I will be contacting my lawyer and looking into what options are available to me maybe even look into class actions as I see many others are having the same issue

It’s alright... but they listened to my feedback and improved!. The app doesn’t explain many of its features well and has noticeably less features than the versions on other phones. I sent a detailed feedback message about important features that were missing, and a few weeks later all the features I mentioned were either improved upon or added! It makes me happy that my input was listened to!

I Lost Everything. I lost access to my google account I’ve had my entire life after I got a new phone number and had to get a new iCloud account. I didn’t even get a new phone so there’s no “new phone” to get the codes from. In turn I lost access to my google photos account that had over 18,000 photos backed up to it. I lost all of my daughters newborn photos, my wedding photos and countless other memories I will never be able to retrieve. Unless you’re some sort of high level security person you don’t need this app, DO NOT get it. It’s too easy to lose everything. I don’t even remember why I got it because I didn’t need the extra security. I just thought it was a neat feature I guess. Biggest mistake of my life. I’ve also lost access to ALL of my apps and accounts as well. I had to make all new social media accounts and I still can’t get logged back into some apps because I have a new phone number as well. So I’m logged out of my bank app and pharmacy app as well. I’m sick to my stomach. Please just don’t get this app unless you absolutely NEED the extra security. I would give ANYTHING to be able to retrieve the memories and photos I have lost forever.

The worst Authenticator app ever. Tokens get removed by themselves.. You have all heard of complaints that the app does not allow you to migrate your Authenticator tokens over to a new phone or other device. This is unfortunately expected with this app. Use Authy if you need to be able to back up and transfer 2 factor authentication tokens. The real issue came in after the iOS 15 update. The app decided to add duplicate tokens to my Authenticator app. Meaning I had 2 codes for 1 account. Logically as one would I removed one (1) token out of the app and continued with my day. 2 days later the app randomly decided to delete ALL 6 of my tokens. Meaning I had to re set up 2 factor authentication on 6 different websites and services. TL;DR this app is broken. Tokens (2 factor authentication accounts) get removed by themselves magically. The app has not been updated in months and the developers lack the brain cells to update it and fix bugs.

All these 1 star reviews.. Holy cow, there are a lot of 1star reviews. I read most of them and they are complaining about losing their stuff. Maybe they should be complaining about their stupidity. TURN 2FA OFF. If you were smart you would know to just turn 2FA off before getting a new phone. The day before. Or if your phone breaks then that yes I understand that but if you are getting a new phone because your current one is outdated maybe turn it off before trashing your old phone with 2FA. It’s a good app to have all around, I almost got hacked but 2FA saved my account.

Bad Design. Google, just because you’re user base is FORCED to use this product doesn’t mean you should do the bare minimum. Did the developers think we would only need to store 10-20 accounts? One star review until there is a way to organize accounts by folder/category and export more than 10 accounts at a time. Come on! This is basic UI/UX stuff here. When you have a lot of accounts loaded it takes forever to find anything. And why would anyone only want to backup 10 accounts at a time? You should allow backup of All accounts or select accounts.

Latest update (asterisk version) works fine. The latest update (asterisk icon) works fine. I was given the option to either use my Google account or not, I choose the latter, and all the codes are now displayed as usual. But I have the option to turn on cloud backup if i want it.

Terrible mfa application. The absolute worst.. Use any other MFA app, but this one. It does not save your information. If you change phones or migrate phone platforms, you are completely screwed unless you remove mfa from all your apps before you uninstall the Google Authenticator app. And if you lose your phone, you are just screwed with no recourse. If you use the Microsoft Authenticator, at least it will remember your information while you are on the same phone platform. But Google? Nope. Don’t even bother to ask for help because all you will receive is arrogant script kiddies belittling you for something you didn’t even know you were supposed to do. I’ll be uninstalling many Google apps in the coming month. I can definitely do without you at least Microsoft has support for the products they make. Imagine if GM made you ask other car owners how to use the windshield wipers, or how to change a tire. Google’s arrogance is amazing. I’ll make use of capitalism and find a better mouse trap.

Most Secure but terrible for people new to 2FA.. It IS secure. Just make sure to research 2FA extensively before using so that you know what you’re getting into with this app. No doubt this is the most secure 2FA app given that it stores everything locally. The problem is, it doesn’t explain this for people new to 2FA and are used to everything backing up the the cloud. It is going to lead to a lot of people losing valuable data. Google could fix this issue pretty easily by explaining how this app differs from others. I find it strange that they don’t mention this in the set up process. It makes it feel like they don’t want to turn people away even if it means that they wind up losing access to their accounts. Do not use this app unless you have a good understanding of 2FA and how to properly store backup codes in the event that you lose your device or upgrade to a new phone. Without those codes or your phone to migrate, you will lose access to many, if not all, your accounts. I would only use this app for a handful of accounts that I want the highest level of security on and have stored my backup codes safely, non-digitally, in multiple locations.

Just don’t. Heed the warnings of the countless other reviews saying how they lost access to their accounts. The same thing happened to me when I upgraded my phone because, unbeknownst to me, the codes that Google authenticator generates are device specific. Thankfully, I only had one account linked to it, but it was one that was sort of important. Unfortunately, after multiple days of trying a plethora of recovery methods, I ultimately ended up having to have that account permanently deleted. Of course if you were aware of all this and you were smart and changed your 2FA setting before switching or upgrading devices, then yes, this app is easy to use, safe, and operates as intended. But save yourself the hassle and use literally any other 2FA method. One of the safest and easiest is your phone number. Also if the account you are using offers backup codes to copy or download when you set up 2FA, I can not stress this enough, SAVE THOSE CODES!!! TLDR: This app operates as intended but if you switch devices you will lose those authentication codes which makes it incredibly unreliable, and you may, like so many others, end up permanently losing access to your account that are linked to it. Please don’t use this app.

Finally!!!!!. I just wanted to say Thank you for finally putting a export accounts option to move from device to device cause this was always my more preferred app but due to lack of exporting accounts couldn’t take the risk so I’ve been using the Microsoft version. I did like how there was a Apple Watch version although It was never really that useful anyway. But I hope maybe there might be a Apple Watch version of this someday if not that’s fine then. Please always keep improving this app.

Love the app. But…. Love the app, it is perfect for my use. However, I need it frequently. So frequently that it would be very beneficial if there was Apple Watch Support for this application. If I could gain my codes from my watch. Thank you developer team, let me know if there is any progress or plans for this added feature.

I can’t get back on my old google Authenticator. There are many reviews complaining that deleting the app, migrating to a new device, etc... lost access to their 2-factor auth codes. This is exactly what you want from a security perspective! That is precisely why I rated this app with 5 stars. Very few 2-factor apps do not backup to the cloud and this is one of them. No question that cloud backup is extremely convenient but there is often a trade- off between convenience and security and this is a great example of that. This app is for those who choose a bit of extra security (codes only stored on the device) over the convenience of having their codes stored both on the device and in the

Risky Choice for 2FA. Using an authenticator app for 2FA is seen as a top choice for securing access to sensitive accounts over other methods. However, when the app stops loading, and instead crashes on open, you can easily lose access to these accounts if you’re relying on the app for 2FA and you don’t have backup methods configured (or physically accessible to you in the moment). This app is quite terrible in terms of its support and user experience. It did work, at one point, and now it doesn’t which means that I can never rely on it again. I’ve been slowing shifting to the Microsoft Authenticator app which has a superior user experience and feature set, is substantially more reliable, and works. I would not use this app if I were you.

Won’t start after iOS 14.2 update, v3.1.0 of the app. (UPDATE: it’s working again after app update! The App Store told me there was no update available when I first checked, but now 10 min later there is an update. Problem was Apple, not Google.) I have loved google Authenticator for my 2fa needs: SSH verification and websites. But now the app will not start. I’ve rebooted my phone and checked the App Store for updates but I’m running version 3.1.0 of the app already.

App Deleted ALL My Accounts - STAY AWAY. This app displayed duplicates for all my accounts. Naturally, I deleted all the duplicates. A few days later I was prompted with the “get started” screen, and to my horror ALL of my accounts were deleted(including crypto wallets and other extremely important things). As it turns out, I am not the only one affected. Simply search “Google Authenticator Duplicates iOS 15” online. I am currently locked out of ALOT of money and several productivity accounts at work and might be completely out of luck. I expected much better from Google and this has only hastened my separation from their products and services. This is inexcusable. Typically I am lenient, but when a product exists to secure your online accounts, it shouldn’t effectively lock you out of them. This is outrageous and it blows my mind that QA did not catch this.

Needs the ability to group accounts. Great application, but it’s missing out me simple feature. I’ve got many accounts, both personal and work related. It would be extremely helpful to be able to organize them in subcategories and even another label below those. For example, I’d like to group my accounts on the first level for “work”, “personal”, “family” (because I manage some family members accounts). Then, within each category I’d put “AWS”, “gcloud”, “banking”, etc.

Is this the update we’ve been waiting for?. I saw with the most recent update Google added the feature to move accounts to a new device. Previously the Authenticator app only moved Google accounts so if it now moves all accounts that are stored in the Authenticator app that would make this app 100% more useful. I only change devices every few years so I’ll need to wait to confirm but this appears to be a major update with a feature that people have wanted for a very long time

No Cloud Backup. There are many reviews complaining that deleting the app, migrating to a new device, etc… lost access to their 2-factor auth codes. This is exactly what you want from a security perspective! That is precisely why I rated this app with 5 stars. Very few 2-factor apps do not backup to the cloud and this is one of them. No question that cloud backup is extremely convenient but there is often a trade-off between convenience and security and this is a great example of that. This app is for those who choose a bit of extra security (codes only stored on the device) over the convenience of having their codes stored both on the device and in the cloud.

DESERVES 0 STARS. Do not get this app!! I’m sure there are other apps that can safely store your information. I got my phone smashed and haven’t been able to retrieve anything, I thought everything saved to my iCloud but nothing was backed up. I had the screenshots from this app but due to have my phone smashed, I obviously can’t see them. I was never sent an email (as they should confirming this service) and have 0 trace of what I used to create this account. You’d think it’d work with a google account but no, it’s like I never had it. I’ve been unable to reach my passwords to accounts I’ve had for years and I have read every site possible with no solution. Google has no contact number to reach when you need help and if they do they just send you to the most unhelpful links. It’s a really unpleasant experience I urge you to not get this app.

Do NOT use this app - use any other alternative. The reason I simple: since there is no way to back up your accounts: if the app doesn't start, crashes, or worse, you have NO way to get your accounts back. This is basically what happened to me. First, after upgrading to iOS 15, I noticed that all my accounts got duplicated for no reason. Then, I tried to remove each duplicate, and at some point the app crashed and all my account got erased in the process!!! Thankfully, I had tested - a few months ago - the account transfer feature, to see if I could transfer to my iPad,l. So I had a "backup" of sorts on my iPad and wasn't locked out of my accounts. But if I had not done that, everything would have been lost and I would be locked out of everything!!!

Lacks Functionality. This authentication app will work but lacks functionality when being used as MFA for multiple sources. While some of the issue is with the sources not setting up their QR Codes and/or URLs correctly and either leaving a default name or email address this app also doesn’t have the ability to rename the authentication tokens. This makes it harder to locate the correct for accounts not normally used or when you have both private and corporate accounts for the same source.

Best Authenticator. Look there are a bunch’s of MFA tools you can find including the famous one but I’m telling you use Google Authenticator. You only see why Google stands out from the crowed when it comes to that simplicity embraced with security. Simply imagine you are switching your phone and get transferred all your MFA list… I can’t tell you how simple was I able to do that using Google Authenticators while the others were giving me a headache.

Great but keep safe and stored right!. Great but keep safe and stored right! I’ve lost once before long time ago my google authentication app. Lost everything connected to 2 auth. Had issues getting my accounts back to 100%. However, that’s what is so amazing about this app. Only me, or whoever has the full capability of getting into a secure app and device. people granted basically. Thanks google once again.

Use something else!!! (0 stars if I could ). I recently upgraded my phone and none of my data transferred nor does this app offer cloud backups,I’ve had to contact support for each of my accounts and have them turn off 2FA for me. The fact that this is a google app and I have to use my Gmail to use this app should mean cloud backups for that account. And yeah I get there’s a transfer but that completely useless because you have to have the previous phone data still in tact to even use, when most people just whip the phone and give it to a family member or sell it online. Look for something else I recommend Authy or Microsoft’s Authenticator.

Great app. Easy to use. Functional without significant software issues. This app would also be very handy to have a widget which was present when I swiped left on my iPhone so that I would not have to click into the app every time as my current organization requires two factor authentication every time I login.

Basic But Good. Google Authenticator is a good, but very basic Authenticator app. In my view it is missing the ability to 1) make a backup of your keys; 2) sync your keys between multiple devices (you can add a key to multiple devices now but only manually); 3) add a password or otherwise secure the app, so if someone gains access to your device they can’t also get into authenticator. Microsoft Authenticator and Authy both offer these features. Google needs to up its game.

Just trash.. Thanks to this trash app, whoever designed it and to whoever “maintains” it, I can’t access my Nintendo account with all my points and rewards. The fact that I have to save the backup codes and Google couldn’t be arsed to sent them to me on an email, means I can’t access my account anymore. Why do I have to save the codes? What if I lose my phone??? Why do I have to save them?? Google really couldn't sent them to me on an email or, god forbid, save them on a cloud?!?!?! The codes the app generates in the fly don’t work. Nintendo keeps telling me they are incorrect.

Do not use this app!. If you are in a situation where you are forced to use this app, be sure to keep backup codes so that you can access whatever applications you need to access in the event you lose your connection with Google authenticator. Because of a recent Facebook debacle and not knowing that it was necessary to save recovery codes with Google authenticator, I am now unable to access a 10+ year old Facebook account that includes some business connections. Facebook‘s issues are on them however, since I have a long-standing Google account, I don’t understand how I am unable to recover the connection with my Facebook account to allow me to get back in again. Is google authenticator completely unaffiliated with Google? Very disappointing and in 2021, I can’t believe things are this difficult for the average every day user.

This is utter crap. Locks yourself out. I can’t believe I’m having to write a review. I’ve tried time and time again to work with this STUPID 2 way authenticating crap. The codes don’t work and I’ve tried every troubleshooting instructions I’ve found on the internet and yet nothing works. Because I have a new device, I can’t access my old codes. And now I’m locked out of my own accounts and can’t get in. The only way this is going to be fixed is if you throw this entire process into a fire. Or if you’re lucky, MAYBE someone can help you. I JUST want to get into my accounts! Is that too much to ask?!

Absolutely the best MFA app out there. This is the best MFA by far among other ones that we use today. I use DUO and Microsoft Authenticator as well for work purposes but this one from Google is the best one. When you have a new phone, you simply export it to the new phone by taking a picture and that’s it. No other apps does this!!

These validators make things worse. After my Apple phone reinstalled the system, the account in the Google authenticator was gone, and the website that required two-step verification could not be opened. Please, is this a normal situation? Once the app is uninstalled, the website that has previously undergone two-step verification will not be opened. So, what is the meaning of these autoencitors?

Random 2fa delete.. I had been using this app for a year now I think. Randomly I updated it and my 2FA accounts were duplicated, so I had to delete the duplicated ones. Today I was doing nothing at all with my phone, didn’t restart it, didn’t delete anything, didn’t update anything (I have auto updates disabled) and suddenly when I get into the app because I had to use it, everything got deleted, as if it was my first time using the app. I changed to Microsoft app now, there is no backup method in Google Authenticator. I also had to delete my Sentri account which had an open application because of this app.

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The worst. My phone had to be factory reset because of a device error that made it fail to boot and now I’ve lost all of my authentication codes. Microsoft Authenticator at least allows you to restore your codes via your account. Such a stupid oversight and I can’t recommend this app to anyone.

DO NOT INSTALL. you lose your phone and you’ll lose every account you enabled 2fa on using this app. They do not let you log back in on a different device without using your old one. No customer service whatsoever either.

Add a watch app. The Authenticator is great and I can’t fault it really except that I think it would be handy to be able to access it from my Apple Watch. There are often times where I use a computer to log in and I might not have my phone near me and have to get up to get it. If I could access the Authenticator from my Apple Watch it would be more convenient

Easy peace of mind. So many activities online need 2FA these days and an Authenticator like this really makes life easier at times. But should you not have your phone handy, sometimes it can be a pain. When updating or changing phones always make sure you have you logins associated with an Authenticator sorted or you’ll find yourself not being able to login. A smallish price to pay for a bit more security in these times of human scum trying to steal everything you have worked for!

Safe to use. I have used this for over a year now and it’s easy use makes fast

Increased security, easy to use. Always easy to use and gives peace of mind for increased security. The feature to export logins from an old device and import onto a new device is very convenient.

iOS issues. Same as others here - it’s quite outrageous when updating all accounts are duplicated. I deleted duplicates and now have lost all accounts. Extremely frustrating. I will attempt a reinstall.

how to lose all your accounts 101. It’s simple! get 2FA on all your accounts using google authenticator then buy a new phone and make sure your old phone is reset and bam! you lost all your 2FA codes and have been completely locked out of all yours accounts with no way to get in! you think google will help resolve this problem and get your accounts back? think again! they are absolutely useless when it comes to getting your accounts back :)

Google authentication. I would love without it… Highly recommend it to anyone that would listen.

Excellent works as expected.. Excellent works as expected. Transferring account to new phone is a breeze

Updating to iOS has removed all my accounts. I have permanently lost access to accounts and services that used the Google Authenticator app for 2FA (two factor authentication) after updating to iOS 15. After removing the duplicates that popped up, the latest update for iOS15 has wiped ALL accounts linked to it. These accounts are now lost to me forever. How could Google not test this before releasing it? Truly negligent.

Terrible update. Whatever Google did to the Authenticator app when it was upgraded is terrible. It keeps looking for gmail accounts and is hard to navigate or even figure how to use. The old version was so much easier!😡😡

Just don’t wipe your accounts. A lot of 1 star reviews come from people who wiped their accounts on their old phone and can no longer authenticate their accounts. But if you don’t do that then this app is totally secure and does what it’s supposed to, and it’s safe to ignore the very low rating for this app.

Easy security. This app make two factor identification a breeze. Love how easy it is to set up and knowing that my accounts are secure.

Major bug on iPhone 12 mini. I’ve managed to get the initial account running, however there is no visible + icon to get a second account. I got the second account working on my iPad, which has the + icon to add more. I thought I could export it to my iPhone, however the + icon is required for that. Very disappointing and unusable!!!

Transfer to another phone. Easy easy easy

No longer access google authentic or. Difficult with support from google and can’t access any of the accounts now. Not happy with it at all !

App locks you out of Facebook. This system has terrible flaws. If you lose, damage or break your phone you can’t access your Facebook account because the 2fa codes are stuck in the old phone. This is a total nightmare for a business to recover their profiles when the authentication app is physically inside Facebook rather than a link to authenticate. I do not recommend this service

Does the Job. Simple, neat interface. Supports a wide range of apps and reduces the need for too many AUTH apps on your phone.

iOS 15 update !. After updating to iOS 15 it duplicated all my accounts and when I deleted one it deleted them all (duplicates and original) possibly locking me out of all my accounts! Very frustrating, do better google!

So easy to use. I am enjoying the authenticator app it’s so easy to use & easy to transfer from one device to the other

Unable to login to accounts. This app was fine until I needed to get a new phone. Even after transferring everything from a backup, I can’t login to accounts like FB, IG and messenger. Google also provides zero customer support, making it impossible to recover login codes. Apple have me a contact number to a disconnected phone line. I Would never have downloaded it if I knew this would happen.

Discord. Love the app so easy to use just download enter the key and a name and it testers every short while very easy to use great idea 👍👍👍

Beware: if you lose or upgrade your phone. You are screwed. If you upgrade your phone to a new model then wipe your old phone, you can no longer access your Authenticator codes so good luck getting into your apps.

Very insecure. There should be a way to get codes from all platforms when you install this app to a new phone with the same email I’d but no. I had to restore my iPhone because the new update iOS 14 would not take my passcode and said it’s wrong and I had to reset it. Now I can’t access any of my investment portfolio. What started as a security is the most insecure thing out there.

iOS 15. After upgrading to iOS 15 all accounts are duplicated. However, deleting the duplicates also deletes the originals, locking you out of your accounts permanently unless you’ve saved your recovery codes. The solution is to uninstall & reinstall the app instead of deleting the duplicates. This is the second time this app has broken after an iOS update. Very scary. I expect much better from the one of the most successful software companies in the world.

Great for keeping accounts secure. So much better than printing out old codes or receiving text messages!!

Backup. I lost my login to several sites and still haven’t been able to recover one. This was after I factory restored my phone. What is not emphasized is that it is critical that you save all authenticator backup codes somewhere safe. Without them you may never be able to log into some sites again.

After iOS 15.0.1, accounts duplicated then access was lost. After updating my iPhone, I opened the app and noticed duplicates. I deleted these and the next time I used the app it had reset (no accounts listed and was guiding me through the set up procedure). This is a horrible oversight. I lost access to work and private accounts and it severely impacted my workflow. It is also incredibly worrying from a security perspective. This experience is making me consider using a new 2FA app as I have to reset everything anyway.

Not much reason to change. - Included in iOS backups so no getting locked out - Can’t export to other TOTP apps without a large amount of work but easy to copy to another phone which also uses this app - Just works

Updating new device. Only issue with this app is when you buy a new device and have to transfer the linked programs

I wish I could rate this 0. After getting a new phone, I can’t switch devices because the 3 dots in the top right simply aren’t there (fully updated iOS & app). For such a large company, it is an incredibly janky app. 0/10 would STRONGLY recommend you NEVER USE this if you ever want to be able to recover your accounts.

Easy way. Very easy and convenient way to vet 2fa codes highly recommended app

Fantastic product Google!. Fantastic product as usually from Google teams! Keep up the good work and keep improvising! Thank you! 👍

Absolute joke. You need this app to log into any of your accounts yet it doesn’t work you think with such an important release the company would have thought to see that it at least works but no they just leave me and countless others locked out of there accounts with no way to rectify

Auth is okay, not recovery. I recently updated the app and found that my codes were completely vanished for all my applications, therefore i cannot access them

It Works!. There are a few of these Apps that all do the same thing. It’s kinda clunky but for websites that need this 2-factor authentication , it works. A good feature is you can transfer codes to a new device with a QR. A BAD feature is that the codes are sometimes duplicated. If you delete the duplicate, both copies are deleted and you have to rescan the codes again!

Lost everything. Since updating to IOS 15, all accounts have been deleted from the app. Meaning I no longer have anyway of logging into these accounts. Updating the app, uninstalling and reinstalling and contacting admins for help have not fixed the issue. Terrible app.

Failed at direct iPhone>iPhone transfer. Had the app, worked fine and then I got a new iPhone. I did a direct iPhone 6S to iPhone 11 transfer, and while it went perfectly and every other piece of data including two prominent authenticator apps went across; Google did not. Inexcusable incompetence from a global leader of tech.

Why no warning. My app has auto updated to an entirely different app that has wiped all of my work linked accounts which are not gmail accounts and I can now not login to xero or any of the other sites I have linked for work? Why on earth would there be no heads up of this? I literally cannot work because of this, that’s messed up.

Transfer Accounts to New Phone. I got a new iPhone and it was made simple to transfer information from on phone to the other

Easy to use. With a small business, this app helps with several staff accessing sensitive information

No support. As a marketing manager who just lose access to the Facebook account that ran MULTIPLE businesses, and get 0 help from google, and still no solution from Meta or Facebook… PLEASE do not use this app as an authentication. Use Microsoft or literally any other apps, cause all of them can be backed up with your account or clouds. Google is so backward for not even linking your authentication app to your gmail or google drive. Useless.

Locked out. The app spontaneously deleted all my accounts. Now I am locked out of everything with no support to assist!

A quick and fast way to lose your keys. Avoid this application as there’s no off-device encrypted backups. It’s on you to manually manage every single key manually. An upgraded handset can hard lock you out of anything this application is touching if you assume that app data will transfer across. Have already spent 10’s of hours arguing with support staff on multiple platforms and incurring unforeseen costs recovering accounts. Google’s documentation for the service is sparse and inconsistent; complete fail for what should be the gold standard for an authenticator.

Issue reinstalling App. I have had issues trying to login into an account utilising the Google Authenticator app. I deleted the app from my iPhone and now want to reinstall it. When I search for the app in the apple App Store I can find the application and it allows me to share the app but no icon to download and reinstall. HELP!!!

Help please. I had this app on my old phone with my snapchat codes and I bought a new phone and forgot to download it on my new phone first and reset my old phone and now all my codes are gone and I can’t have access to them so please help me get access to my codes I can provide any id proof please

Don’t use, it doesn’t back up your accounts!. If you change phones and don’t follow their transfer procedure, you lose all your sites and they can’t be retrieved. Choose literally any other authenticator, because almost all of the others do back up. Better yet, authentication is now built into iOS’s password management, so use that.

Excellent. Your account transfer feature is quick and easy for those who upgrade the phone

My go to, but a Apple Watch app would be amazing. This is my go to for 2FA, and it just works. However I have it set up on my phone and having it available as an app for Apple Watch would just be a bit of a QoL upgrade.

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Updates delete codes. Currently on a website asking for a 2FA from the app. Since the app updated they deleted all personal data and no longer have my codes.

signed out. the app randomly signed me out after over a year of use and to get back in, I need an old device. I dont have an old device, this is my device

Good. It works amazingly and is consistent I think most low ratings are people who don’t know how 2fa work

Good security app. The only problem is when you change phones and you no longer have access to the previous security app codes.

People. People who doesn’t know how 2 factor Authenticator app works, and didn’t get to learn how it works before they lose their account, blames the app. -1 to Google, -5 to people.

it’s good. I like it it’s really good app

Authenticator hell. Won’t accept the codes Locked out of my account Thanks Google

Top, the best app. Top, the best app

Not working. Not user friendly! Code is disapearing too quickly.

terrible app. i’d give it 0 stars if i could. the app updated and all my codes are now gone meaning i’m locked out of practically everything.

Confused. I have no idea, how to use it

Lost all my codes. I opened the app today and magically all codes are gone and the app is asking me to “Get Started”. Now I need to go through the process of resetting all 2FA protected services. Thanks google.

The app will randomly delete all your codes. Avoid this app as if your life depends on it because one day, your life might depend on it WHEN (not “if”) it deletes your codes randomly.

The best app. Easy and fast !!!

Don’t listening to all the reviews. Legit almost all the reviews are from dumbasses not remembering the backup code websites give you just in case you lose your phone or it gets broken. This is one of the best authenticators out there you can use.

codes are not working. None of the codes are working and now I can’t get into any important things. Thanks a lot.

How about categories?. Is it that difficult to separate items into categories like work/personal? Websites/apps?

Feature suggestion. No complaints.. Just a suggestion. With otp being such a hit in India, I wonder adding a small sms like push notification mode in the app.. so we can keep those old habits of just copy or viewing the otp from the drawer and continue .. plus the feel of sms exits. Just a thought

Google Convience. Easy to setup and perfectly secure. I would like to make it easier but I think this would ruin the security protocols and defeat would be locking myself out of all accounts.

They ruined it. Google auth used to be the best and most secure auth app but now they added online backup. Which just murders the point of 2fa and opens massive security holes. You can choose not to back up but most users aren’t knowledgeable egough to refuse it

¯\_(ツ)_/¯. I installed and tried it and nothing was wrong, I don’t see why everyone hates it so much, it seemed pretty easy to use...

New Update Wiped all my 2FA’s. Had been using this app for years, and I welcome finally being able to share between devices etc, but not at the expense of losing all of my 2FA’s locking me out of every major account I have

Can’t log into my account. Been using the same account tied to the same authenticator and suddenly I can’t log in?

Where can we cancel the payments. Tell me where to cancel this app that I never used

Phone Change/broken old phone. I changed my phone 4 days ago and was not able to export Authenticator from the old phone because it was the last day for the return. Now i can not export that phone even though i. Cleaned everything. And due to this i cant use my accounts.

You should’ve warned people. With this update, it deletes the code and need the user to import it using the back up phase. Without the back up phrase you lose the code! Be warned

Absolute piece of garbage trashcan app. Updated to ios 15, got duplicate entries, deleted the duplicates. ALL my 2FA is gone. Beyond mad this is absolute trash.

Amazing app. That’s the best app I have ever used for authenticator. Thanks for making it

Terrible hard to use hard to set up and hard to add. Terrible hard to use hard to set up and hard to add

Might as well give away your passwords. Stealing my keys and putting them in cloud thanks

Jdjf. Simple and effective, nothing much nothing less

Nice. Cote Apple rien a dire mais cote Samsung cellulaire l’application va mal.

Export and Import of accounts. I changed my mobile phone recently without knowing how to export my existing accounts in the Google Authenticator app to the new device. The process is like a breeze, taking 10 seconds 👍🏻.

Was working until now…. Suddenly this app opens with no information - a completely blank screen with no options. What happened? It used to be great and now it simply doesn’t work.

⭐️⭐️⭐️⭐️⭐️. ⭐️⭐️⭐️⭐️⭐️

Great!!. Quick and easy!!!

Works well. It works well, I haven’t had any issues with it.

Google authentication. It sucks I have been trying to log in for DAYS into the running room and it’s not working

Awesome app. Extremely safe guard all the time , I love it.

Easy to use: store multiple google accounts. QR code scan and multiple accounts with separate code generators give me peace of mind.

DOOOOOO NOT UPDATE. Updated the app and it deleted my access to every every 2FA account I have. It’s not just a bummer, I literally can’t go into my emails to verify myself because of this! Over 30 accounts I am locked out of. Fire whoever thought this was a good idea. I literally have to call my bank to verify it’s me to change this 2FA

App won’t work!. Had this app for a couple years and all of a sudden it won’t open. Can’t play my game without entering my Authenticator code. Please fix this.

dont get this. worse app ever.

What’s not to love?. Has worked flawless every time I’ve ever had to use it, and currently have it set up to authenticate 5 of my various accounts. 2.3 out of 5 stars? Harsh.

I’d Give Zero if I Could. The app itself works but after getting my phone replaced and restored from an iCloud backup it does not keep the codes. Almost all of my accounts are inaccessible , including my Snapchat with years and years of memories. I don’t ever write reviews but I want to prevent someone else from going through what i did. Do NOT use this app. Use any other form of 2FA; there isn’t even customer service.

Does the thing it does, but. Wish it also had an Apple Watch function. That’s be the bee’s knees.

Seems very easy. First time user and even I can do it.

???. Lost all my old codes because of this update, thanks a lot google, great job

Give the real deal. App literally said just to save backup code in a screenshot nowhere did it say anything about saving it in case something happens to your main device. Lost all my social media’s when I broke my phone and it instantly could no longer turn on. Garbage explanations that lead me to so much trouble. No support. No help centre that actually helps. Google makes too much money to be this awful at customer service

One of the most helpful pieces of equipment. What phenomenal integration, I love this platform. It seems super secure!

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Idiotic application. After i lose my access to my crypto wallet after i changing my phone now google thought of the new feature that it can transfer it to another device ! What a brilliant idea and big question who’s going to pay my 0.5 btc on my unless wallet?

Trash app does not preserve info when switching devices. As others have pointed out, all this app will do is cause you to lose valuable accounts. It doesn’t preserve information when moving devices like other authenticators do with no problem. I lost years of progress on my RuneScape account thanks to this piece of junk. Another worthless product from Google. It was the only one on my device and now I have 0. Changed to Authy!

Risky Choice for 2FA. Google Authenticator works fine as long as you have access to the app, but there is no cloud option to get codes. If your phone is lost, stolen, or otherwise unavailable (e.g. water damage) you cannot access your Authenticator app to get codes which basically means you are locked out of your accounts. I am going through the hassle of re-establishing access to my accounts now since I can no longer access Authenticator through my phone. Chose an authenticator service that has a cloud feature.

Can transfer accounts between devices!. I just switched phones and there’s a link that guides you thru importing existing accounts using your old device, with easy to follow instructions. Couldn’t be simpler!

Where did it go??. I used this app for years without any issue then after one app update it wiped all of my codes away and I’m unable to re-access them again!? Edit: figured it out and managed to get it back but it gave me a mini heart attack that the only account google decided to remove from my phone was the one holding all my codes.

NOT WORTH IT. this is a literal nightmare if you ever get a new phone. Because you probably don’t know that you need to import existing Authenticator accounts and so then you’re gonna be logged out of every single account that uses this for two factor authentication. Fortunately, I still had my old phone and was able to back it up since it is tied to the hardware. But every single help article or video that I have watched has basically said nobody has any success getting their access to their accounts back. This is the stupidest thing ever.

Absolutely the best MFA app out there. This is the best MFA by far among other ones that we use today. I use DUO and Microsoft Authenticator as well for work purposes but this one from Google is the best one. When you have a new phone, you simply export it to the new phone by taking a picture and that’s it. No other apps does this!!

Not worth it. I forgot to write my review as I was enraged at the time. I migrated to my new iPhone at the time and did a full complete backup from my computer. Everything else made it to the transition except the data of this app. The other 2fa apps I have made it to my new phone. I had to redo every account I ever linked to this. I can’t recommend this app to anyone, use a different 2fa and save yourself the headache. If you use 2fa with all the accounts that have it like I do, it’s a lot of headache.

If you’re getting a new phone, remember to export your information. I now use Microsoft Authenticator, because I thought the 2FA was connected to your google account. However that was not the case. Microsoft Authenticator layout and GUI is convenient to use compared to Google Authenticator. I understand the 2FA is used for security purposes, but there should at least be an account associated with it for recovery purposes. The software should also warn you if you’re migrating to a new phone you may have to export your information.

Does its job too good. I agree with some of the 5 star reviewers when I say this is a good app. However, without sufficient ways to back this up for the primary user, I’d have to say no. Duo does this who security measure better and they have a better authentication method that doesn’t completely shut you out forever. If you change phones or restart your phone, don’t expect this app to be your friend. If you want a little more just in case methods, don’t use this app. Be safe out here!

Thank you for adding a search function!. This was my review before the search was added: I have enabled 2FA in a lot of websites, sometimes is not easy to find the one I need by just scrolling through all of them. A search function would solve that.

DO NOT USE WITH INSTAGRAM. Setting this up with Instagram was the stupidest thing I’ve done in a while. iPhone glitched and factory reset which wiped my Google Authenticator App, I had diligently saved my back up codes but they don’t work. There is no way to “re login” to your Google Authenticator App. I have regained access to all my other accounts but because neither Google or Instagram has actual human support I am indefinitely locked out of instagram until they respond to me which since they don’t have human support may never happen. DO NOT USE.

needs a secure private backup option. you’re only one phone death/ theft or forget to transfer on upgrade away from getting locked out of a lot of things. Googles recently rolled out solution is to send all your stuff to them unencrypted so they have access to it all. Am not adding anything I don’t have to to google auth

Having a hard time to make it work. I have been using this app for ages… but for some reason isn’t working in my computer.. its asking for a feedback dont know where and it doesnt take any action… none of the codes are working not even the two step… Even tried deleting and stalling again but it didn’t work…

The WORST authentication app. I was using this app for my 2FA for Facebook. I accidentally deleted this app from my phone. I tried putting it back on my phone but when you put it back you lose all your authentication keys. Therefore I am locked out of Facebook now and am being forced to send them personal confidential information or they will not unlock my account. No other authentication app has this issue. If you delete others by accident they backup your keys. This app is horrible and has caused me a huge problem.

Love the app. But…. Love the app, it is perfect for my use. However, I need it frequently. So frequently that it would be very beneficial if there was Apple Watch Support for this application. If I could gain my codes from my watch. Thank you developer team, let me know if there is any progress or plans for this added feature.

Works perfectly well. I don’t know why all of these other reviews are so negative—I’ve had no issue with this app. I need 2-factor authentication on many of my work accounts, so I use this app practically every day, and it works perfectly fine.

Does what it’s supposed to. I use this app for all my 2FA and it’s convenient to add new websites or ids. You even have the option to scan QR codes instead of copying over the ID Super easy to use, and gets the job done. No ads, and don’t need to pay for anything. Hopefully Google doesn’t axe this product

Unable to access accounts. It has been several days and I am unable to access any of my accounts, even while using the numbers that I provided and I’m very confused. I thought that this was a way to prevent hacking and I’m sure it is. However, I’m unable to access my accounts, myself, which is counterproductive, I use this app for my business and I am afraid that I will have to start a new account because you’re stupid app doesn’t even work the way that it should.

Nearly Locked Out. If you’re reading this, make sure to transport your authenticator data to your new phone if you bought a new one; or else risk being locked out. I was lucky enough to still have my old phone still do do the transfer. New phone = scan the QR and transfer your data to your new device!

Terrible Product. Bad service.. Completely lost access to many accounts due to the Google Authenticator. I upgraded and traded in my iPhone. The Google Authenticator on my old device is gone. The codes do not transfer from your phone backups (iCloud or on computer) and if you trade in your phone you can never get the codes again. Terrible product for iPhone users and the customer service is just as bad with no way to get in touch with Google to help me.

Terrible app. If you would like to have a reliable backup method for your accounts, do NOT get this app. I lost access to a lot of accounts after my phone broke and cannot login to any of them on my new one. I love google, but this app can do so much better.

DO NOT USE. After reading the reviews I should have known better than to trust google to do something right other than a search engine. If you like losing all of your accounts without explanation this is perfect for you but if you like your accounts and data secure and accessible this is not the service for you. Every time I see a service advertise using this for 2 factor I have a small panic attack as I search for the back button because that’s definitely not the move EVER.

crashes without opening all the way. Hello, can you please fix this problem. I’ve been trying to get in the app and when i click on it, it just crashes. Can you please help immediately!

Don’t use!. When I first setup Google Authenticator, everything went smoothly. But then, I had to move to a new phone. And where did my 2FA codes go? They disappeared and didn’t transfer over! There is no syncing and no backups. Plus, it doesn’t have a desktop app either, which is really annoying if I don’t have my phone or I don’t want to go get it. PLEASE use an authenticator app that has cloud syncing and backup, along with a desktop app, like Authy, which is what I switched to. Don’t use Google Authenticator!

What would be really cool.. An app or website that required the use of Two-FA. Being able to set up, reset or do anything other stare at it. I have all these wonderful options available to me if I could just follow the instructions. Which seems not work, no reset. No removal. If only money wasn't involved because then I would not have retry this every few weeks. In theory, App would be wonderful. If there tools, explanations and instructions. All those wonderful things. It's great to follow video as well.. till you get To the point of wow. 🤬

DO NOT USE.. God forbid your phone breaks or you lose it there is no way to transfer any old passwords to new phone. I can no longer get onto half my apps when I upgraded. You will have to contact each company one by one and get them to reverse it and let you in. Google won’t even try to help you. Use literally any other app. They will claim that you need to have your old phone with you in order to transfer but unless you knew that before hand (which is not made obvious or clear) you are out of luck.

Terrible authenticator. This app has led me in circles so many times that its actually a joke at this point, say for example you lost your old phone and cant use it all. If you didnt write one of their codes down or took a picture of a qr, then the app is useless and you are permanently locked out of whatever you need it for. I am not sure why this is the case why cant the app be password protected or have an alternate way to regain access. I am beyond disappointed with googles systems over and over again...

Handy app. So quick to log in to accounts that use 2FA. It is secure even if your accounts might get hacked. The authentication , unless the hacker also has your phone and the phone’s password, they still cannot access your accounts. Beach Lover

4.0.1 deleted all my MFA codes. I had auto update on on my iPhone for the apps, not the iOS. I noticed the logo changed. I open the app up today 28 May 2023. It asks me if I want to use a Google account I said no thank you and then all of my MFA codes gone. It appears as if I’ve installed the app for the first time. Please google get this fixed immediately. I need this for work. This is not a joke. How do you want us to use your products if you can’t be reliable on something so serious as MFA.

Barely half baked still!. Sure I’m down with everything Cupertino but love all things Google as well! However, this Authenticator is still years behind others. Not only should they have already had dark mode in place when they had it in place with all the other apps they produce BUT THEY SHOULD HAVE THE ABILITY TO LOG IN FROM A DIFFERENT DEVICE AND ALL YOUR ACCOUNTS ARE THERE! I personally had an old device stolen from me and when I set up my new device I was screwed b\c all my 2FA numbers were on that old device. This *NEW* feature still doesn’t address this issue b\c you need THE OLD DEVICE! How’s that going to help me??! I still can’t get into my Dashlane Password Manager b\c that 2FA was linked to that stolen device’s Google Auth. I finally discovered Authy and haven’t looked back! It’s free and does every exact thing i want or need! Get on the ball Google!!!!

No Backups or Recovery methods. In 2021 it boggles my mind that there is no way to restore accounts added to this app. If you have to restore your phone for software issues or lose your phone then any account linked to this app is a total loss. You have to manually save backup codes for accounts or else they are lost. I have 2 other Authenticator apps that were able to restore accounts just fine. Terrible software by Google. Use ONLY if it’s the only option, other apps are much more user friendly.

All items duplicated on iOS 15. After upgrading to iOS 15, all items got duplicated. When I deleted the duplicate, both items got deleted! Also, there’s no way to backup the items so I’ll be screwed if I lose my phone.

Dangerous!!! Just Lost Access To My Entire Digital Life.. Just got a new phone and before I erased the old one I did not export the codes out of a google authenticator. Now I have lost access to so many digital accounts, because of an error on my part. The fact that there is no way to export the codes without using some kind of Janky screenshot method is just unacceptable. What a disaster. I should’ve just kept low security accounts because now there are accounts I will never get access to because they had no recovery keys.

Works But When You Transfer Phones. Had to use Google Authenticator for some work logins and I also just opted to use it for one of my Gmail accounts for extra security since I’ve had a couple hack attempts on that account. Works fine. Until you switch iPhones which I do every year to 18 months. You would expect all your information to port over right? The same way Microsoft Authenticator does, right? It doesn’t. You have to manually authenticate it from both phones to do the transfer. Except there is zero mention that you have to do this until you’ve wiped your old phone and sent it back as a trade in. Not sure which one of Google’s Incel coders thought of this but it’s a horrible idea. Theoretically you can end up getting perma-locked out of something mission critical.

Be careful when you get a new device.. If you lose, wipe or otherwise do not have access to the old device, there is no way to access this app or the information on the account this app is used to access. Google can’t help you. This is a huge problem when used to secure financial applications.

Why?. Why would Google make an MFA app that has half the features of other leading MFA apps? Major drawback is lack of export feature. I’d like to store my key backups on an encrypted thumb drive in case I lose my phone. I understand that MFA’s single point of failure is its main security feature, but it’s also its main security flaw. The logic being: losing your MFA device simply adds one more person to the list of people who will never be able to access your accounts.

Iron fist. I would be nice to have a copy and paste ability. Also, a side note, gmail removed one of me email address I made from 2014 because it felt my dob was not correct. Google required a credit card or driver license to validate my dob, but since it appeared scammish I did not do it. I called google customer service and they said I should be fine, but then my other gmail account was deactivated and soon to be removed. At 1st chance I will move totally away from google as they now rule with an iron fist.

changes. The appearance of the app should be improved. A recovery option should also be added when one changes devices due to force majeure. enable the option to be able to synchronize with the PC or with an extension in google chrome applying the aforementioned changes. If. Better access to the app with extra protection integrated into the types of security offered by the mobile.

Heads up, everyone read. Long story short. My industry requires the use of authentication and my company uses this app. However my phone was lost/destroyed and seems the only way to use this app or sign into your account is you need your old phone to do it, which for me is impossible. I also know someone who sent their old phone in before knowing this and are no locked out of their account as well. Seems stupid and maybe people should know before something like this happens to them

Great touch to every day security. Highly recommended easy to set up and easy to use. It takes a extra two seconds when logging in just like a phone but it’s more secure and linked to a secure google account.

Untrustworthy app. I relied on this app to ensure two factor authentication to my various accounts and about three days back when I checked the Authenticator app I saw two entries for each of my accounts. I was uncomfortably surprised but then I decided to clean up the duplicate entries. Now when I logged in , I see that even my original accounts have been deleted. Some idiot decided to push a config change across all sites to purge the duplicate entries without thinking of cases like mine. Will move to Microsoft. The standard is low by google scale for this app.

Latest update (asterisk version) works fine. The latest update (asterisk icon) works fine. I was given the option to either use my Google account or not, I choose the latter, and all the codes are now displayed as usual. But I have the option to turn on cloud backup if i want it.

Saved Me!. When writing this review I don’t really know if it’ll work but this could save my account from being compromised so if it does work download it I’m not like those other people that are 5 year olds and just can’t figure it out.

Confusing, and doesn’t tell you how to use it.. It worked, but I don’t know how to set it up on a different device. Plus, the Key thing makes no sense at all. Just use the Microsoft one that’s right above this one when you search “Authenticator App”

Works real well, & remembers your accounts. When you get a new device and install Google Authenticator on it, all your accounts download to it. Most others don’t do this and you have to set them up again. Google remembers. That’s good!

Beware. I would’ve given this 5/5 stars easily, but I lost access to most of my accounts because it didn’t have a save option to the cloud. After switching phones, even through the official iPhone transfer feature, all of my saved keys were gone. Now I would have to manually re-set the 2FA for all accounts again.

DO NOT USE. Unbelievable how this works… If you break your phone, lose it, or upgrade it, you’re dead out of luck. (Who doesn’t upgrade there phone often these days anyway?) There is no way to recover your codes once your use a new device, even if back up and restored. The help forums mention back-up codes, however Authenticator never gives you any when you begin using it. Can’t believe this was overlooked. Incredibly frustrating. Locked out of any service right now that used Authenticator.

Works as expected with a hitch. Yeah I upgraded my device and was quick to wipe the old one. Then found out oops. Luckily I had most of all my protected accounts still logged in on other devices. But that moment when you think “what have I done?!? Dread dread dread… loosing access to all my stuff.” I hope you never feel that. Otherwise a great app!

Finally I can transfer codes to my new device. At first, it was a big task for me to reset a lot of auth codes for different websites on my new device. Now I can just easily export them without no stress of creating new codes again. Big update and very very useful. Thanks..