Spectrum TV App Reviews

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Newest update improved a great app after glitchy start. Another update: I DO want my old version back! After using for a while…I hate having “recents” show just the station and not the photo associated with the actual show on that station. I don’t always remember the channel, just the program. Switching between two recents…I can’t easily find the previous one. We are in our 80s and watch TV a lot on this app. The new update makes it much less convenient. I see no advantages and many disadvantages. Is there any way to get back to the previous version? Update: new filter feature started working after a glitchy start. Now a good experience. Occasionally have trouble switching from favorites to recent to all but overall positive upgrade. First use of update: The iPad experience had been terrific. I watched tv in split screen to catch up on FB and mail. New filter will not keep recents and I have to go to favorites to pick a new channel. I WANT MY OLD APP BACK! The iPad experience was our favorite part of Spectrum.

The TV 4K app.... Omg... EVERY time I click resume on a show title page on my tv I realize that it starts from the first episode of the last season of a new show I start even tho I am in the middle of the first season. And then consequently, after I realize it was the wrong episode that I had just started and changed to the correct episode in the first season, It plays that episode and then goes to the episode in the 5th season after the episode I resume ends. I really like that I can use my Apple TV for my cable instead of getting 2 boxes but WOW... who wants to have EVERY show with more than one season spoiled because they forgot and accidentally hit the resume button and watched half of the last season before they realized the whole thing is messed up and this random person in the show really isn’t supposed to be there yet because literally every single other streaming service has a functional resume button.

Costs too much and app is not very good. The cost of this service keeps going up and the benefits go down. I don’t see any reduction in cost for the channels lost from Disney. App is always buffering on the tv but does fine on IPhone. Other things that are aggravating is when the app shuts down after so many hours on the same channel. They ask if you want to continue watching. Of course I want to continue, if I didn’t, I would turn the tv off! What is the purpose for them to do that? I’m sure it somehow has to do with them saving money. Another annoyance is when your app starts and they want to tell you about some stupid show we may want to watch. It causes me to hit the dismiss button just so I can move on. I hate when they force me to rate them. Are you enjoying Spectrum? Every single time I say no! If I want to give you feedback, I will do it just like I’m doing now. Yet again, there an outage and I can’t watch tv. I hate Spectrum. I need to get different Internet and just get rid of them!

Inefficient/Inadequate Developer Responses. Developers/App Admin: Please include a working solution link reviewers can click that will connect them directly with the “solution” when addressing a problem described in a review. It would be far more helpful and effective for the inquirer than redirecting the reviewer to go to yet another site at some lengthy URL you’ve provided. Making the reviewer’s quest searching for a solution or remedy to one’s problem is made more tedious, time consuming and frustrating by the added task of manually entering your provided URL into another still search—which can neither be copied/pasted nor connect directly to your ‘recommended’ solution. In my case, the provider is SPECTRUM. Come on…start providing real answers to legitimate complaints. No one wants to read how sorry the ‘Developer’ is to read about the reviewer’s difficult situation…blah, blah…mo’ blah…and then proceed to direct them to yet another site, to “learn more”. This isn’t complicated technology which Spectrum by the way is supposed to be a leading Internet/data service provider. Seriously?? I’m tired of paying the for poor quality and to get only lip service.

Preferred the previous version with the larger live channel window. No issues using the app per se, however the latest update has changes that make it a bit more cumbersome. Previously, the channel guide was on the left in a smaller window while the live channel was a larger window on the right. This allowed for easier browsing of other programs while watching a larger window of the current channel. Now, the live window is much smaller in the upper left hand corner while the channel guide takes up much of the screen. It’s cumbersome and unnecessary; I preferred to watch a program while occasionally looking through live channels in a smaller side window in case a program I may want to watch is on without losing focus on what I am currently watching. In short, swapping the channel guide with the live view of the selected channel now takes up ~80% of the display, wasting it with unnecessarily larger channel views and a smaller live window. Spectrum should allow users the option between the two: the new layout or the previous one.

Expect up to a one minute lag for live tv.. Only gripe, and this could obviously just be a current technological problem, rather than an issue specific to Spectrum) but when streaming live tv, the lag can be about 30 seconds to one minute late. I’ve got the super bowl on tv downstairs, when I need to leave the room, the app would allow me to watch while I am in another room, however, I can hear my family clap/cheer in response to a touchdown in the other room, which I don’t see happen for another minute watching through the app on my phone. I come back to the room, and i have two choices: watch it live on tv which is one minute ahead (so i miss a full minute) OR continue watching the app until a commercial when I can resume watching on tv without missing any plays. A small lag isn’t a big deal at all, but one minute? It doesn’t even take that long for tv networks to correspond and communicate to journalists internationally on a live news broadcast, and here I am in the same house on the same network? Baffling.

HORRIBLE!!!!!!. Ever since downloading the app I have had nothing but problems and of course the customer service reps here at our local Spectrum stores have no clue about the apps, therefore, they can’t help with the problems. Every time I try to watch something it freezes. The show I’m trying to watch will start, play about a minute to two and then will do that buffering thing, sometimes it will continue then buffer again, it’ll do this a couple times til I just get fed up and try another show and it does it again then I just shut off completely. Also, sometimes when I choose a show to watch it will have a black screen, so I exit out, try another or the same one and it will start like normal only about 10 minutes in and then it will do the buffering thing. Last thing, how come episodes/series are missing? Why aren’t all the episodes/series available with the app? For instance, there are tv shows that play on lifetime that originally aired on TNT, but the shows are on neither site? I really don’t get it. I would really appreciate help with fixing the app!

Reflect on Your subscriber post 12 months pricing policy. Your app. Seems to work fine, BUT pass on to the corporate side of your business; your price structuring after the first 12 months of a current client subscriber is simply EXCESSIVELY expensive and really just PURE greedy. Instead continuing your policy of increasing the subscription service rate to to loyal , wishing to continue being your paid subscriber,;WHY don’t you offer a service rate reduction REWARDS type program, whereby a continuing current subscriber achieve reward points which could then be used to avoid what I perceive and label as excessively high rate increase , usually occurring within a 6-12 month period of time. Or allow your loyal customers, to pick what channels they are willing to see price increases after your typical one year period. I say this as I have been a dedicated , and I may be dating myself, initial times Warner subscriber, evolving into Brighthouse customer and now continuing on with CharterSpectrum subscriber continuing customer. And now, I thank you for letting me explain why I only gave you a 3 out of a possible 5 star rating .

Spectrum Lies. Trying to find a television service we could use when camping and traveling. Spectrum told us we could login to our spectrum account anywhere and watch all our shows, Through cell phone data or other Wi-Fi networks. This was a big lie. Half the channels say you have to be logged into your HOME spectrum Internet in order to access the channels we are paying for. On other Internet providers you have to download the individual apps like an app for Fox, and app for the Food Network etc. and some of the channels that we are paying to watch at home like the golf channel doesn’t have an app. So we’re paying for a lot of channels that we can’t watch unless we’re at home. And for CBS now they have CBS total access App, which is an additional charge even though we’re paying for CBS through spectrum! With DISH you’re able to Log into your DISH account through the dish anywhere app and watch not only live TV but every channel you pay for. And the hopper is an awesome piece of recording equipment. However all these providers are getting too expensive and we too are hoping to cut the cord and go a different route. There needs to be more Internet providers available, spectrum is becoming a huge monster.

Another bad update. To Developers: These complaints (mine and many others) are not “issues,” nor can they be addressed in any of the places you suggested looking. The problem is simply the very poor design of the app, and the only thing that can be done about it is if the developers stop making useless and annoying updates, which are actually downgrades, give us back the version of the app that actually worked well, and leave it alone, stop trying to change it; you keep making it worse, not better. Obviously all the five star reviews are fake or old, before updates. Awful lot of complaints when you choose to look at the most recent reviews. Keep updating the app = keep making it more unusable. How about when users complain, instead of responding, “we’re sorry for any issues…” you just fix it!!! Go back to what people loved about the app, when it was actually useful and not annoying. No more Guide tab. You have to choose Live TV to get the guide, then minimize the Live video in order to see the guide. As if that’s not bad enough, you can’t get rid of the Live TV screen; the minimized screen sits on top of the guide, no matter where you move it, it’s covering up something. Why?? Why would you take something that worked and ruin it?? Every time there’s an update, it just gets more unusable. Please, just stop.

Glitchy; occasionally unreliable. I like the convenience of watching TV on my portable devices. Generally it’s OK. I rated it 2 stars for two reasons - one technical and the other cost. Cost wise, it’s disappointing that, while I pay for Spectrum cable at home, because I don’t have wi-fi services through Spectrum, I can’t get all the channels on the app! Unless there is a technical reason for this, I find it to be a backwards regressive way to force me to pay Spectrum more money for what I have already paid for. The others are technical - it’s a glitchy app. The quality of streaming has improved, so there is less pixilating and picture distortion than there used to be. But recently, after watching for awhile, the app suddenly goes black, stops working, and a message box pops up claiming that I’ve “exceeded the maximum number of video streams” and to stop watching on some other mysterious nonexistent other device. This is pretty annoying - tantamount to my car just stalling out and stranding me in the middle of nowhere, with no explanation. With my car I can generally call a mechanic; spectrum app not so much. Maybe it’s just a function/limitation of the technology, and big picture, it’s an irritation, but if you are looking for feedback to improve your product so more people will use Spectrum and this app, that’s my feedback.

Turning on Spectrum app messes with volume. Every time I turn on the Spectrum app, my ability to change the volume on my sound bar gets turned off. Then I need to make some adjustments to get the sound working which causes the app to do a circle of death thing. Every time. It doesn’t happen with other apps on Apple TV. Super annoying. Also when I swipe up for recently watched, they decided to put a big play button over the logo of the channel I may or may not want to turn to, but I can’t tell if I do want to very easily because I can’t see the channel I’m hovering over. Also those shows that allow you to start over put that button on that you need to press the menu button to cancel out of before changing the channel again or wait five seconds for it to go away. Annoying! Also to have spectrum cable I’m forced to pay about $20 a month to Fox News with is a white nationalistic cancer destroying America with its lies. Maybe I should just get rid of it.

App update is almost unusable. We use the Spectrum app to view content from a Samsung TV. The latest app update made the experience go from bad to worse! Navigation through the app is nonsensical, takes way too long to open up to view content, and lacks instructions (not intuitive at all). If one presses the “wrong” button, you need to renavigate back through multiple menus...and just guessing at what might work. For instance, why would the “Return” button be used to get to the main menu?! Can’t find a way to change the “Favorites” channels, but why even bother now that it takes multiple buttons to get to your list of favorites! My older parents need familiarity with the process, yet Spectrum keeps changing the rules. Technology is supposed to make life easier...not more frustrating. But give Spectrum another few months, and they’ll find a way to make it even more frustrating (as prices go up!). Now I have add another issue: just trying to submit this review, and I’ve tried a dozen different nicknames, but all are taken!! Can’t I just submit it without adding to my frustration??!!

Captioning Needs Work & Overall Improvements. I love how much selection there is for me to watch on this app—but I do think the overall interface is clunky. When you first download it and are signed in, there’s a definite learning curve in figuring out how to access the on-demand options vs. watching live TV. It’s not a smooth design when you have to Google it. The closed captioning is also TERRIBLE. Please, work on this! That’s actually why I came here, to write a review about the awful captioning. Words that shouldn’t be abbreviated are, many words are missing overall from the film/show and some lines of dialogue are simply skipped over, like they don’t matter. I am not hard of hearing, but I live with someone who is. They’re missing most of the action because the captioning is so bad. I would expect more, because as a rule, Charter itself has decent captions. I’d use the app more if the captions were fixed, and I watch TV constantly.

Works ok but needs some updates. First let me just state that all I want from the app I’d local television and maybe a few others and for just that it does a decent job. It does get a bit laggy here and there and when you first turn on the tv and Apple TV you have to back out of the app to get to started. Cold booting the Apple TV into the spectrum app (if that’s how you shut it down) doesn’t work, all you get is a loading pinwheel. Back out of the app and to the Apple TV main menu then go back into the spectrum app and all is well My biggest problem with the app is the “still there? Interact with your remote to continue watching” popup that will not go away. It comes and goes when it wants, sometimes staying visible for weeks at a time. It covers the lower third display used by news etc to give more info on things your watching which is annoying. To fix it you have to delete the app from the Apple TV and re-install. Then in 3-4 days when it happens again you either ignore it for as long as you can bear or delete and re-install the app again Please fix this I beg of you!! Slower speeds and pixelation here and there I can deal with but a floating prompt covering the whole lower third of the tv is mind numbingly frustrating

Lousy voiceover compatibility. Though I like the app for its convenience to watch television in rooms that do not have cable hook up, I do not like the latest changes to the app in terms of the user interface. I am visually impaired, and I have other people that I know who are also visually impaired using iOS devices. Since the new change came to effect, it seems that it’s difficult to understand the buttons and how they actually work. Also, it is not easy to move from different channel groupings, like it used to be on the other previous version of the app. And other words, the other version had a scrollbar in which you could swipe up and move the channel listings up faster than you can with this latest update. It is still useful however, it is not as friendly as the original version. I hope this gets addressed in the next update.

App used to be great. This app used to be great. All of a sudden I cannot change the channels to the tv/receiver using the App. I was able to select which Receiver I want to change the channel on, now the only option I get is Airplay. This feature was great because my mom is a senior with dementia and I was able to change the TV/receiver for her. After every update a great feature is taken away or screwed up. I call customer service which was great but they could not figure out why this was happening. One rep said something about iCloud. I called 3 times. The option is still available using a standard browser on your pc. Tried to login to my account using a browser on my phone instead of the app and could not because it would take me to a page to download the app. Spectrum Please do not send me a link to some site with an explanation because I’ve read most of the reviews with the same problem I’m having and none of the links Spectrum is posting helps resolve this problem. Please bring back this feature. Please.

I LIKE THE NEW TV APP BUT!!!. I saw they added a new app for the tv. So I tried it since I have the internet from spectrum. I was using phlilo tv because they had 25+ channels. But I like how spectrum adds in your local channels as well. Only thing that needs to be updated is the channels. They only let you pick 10 channels instead of giving you all of them. Or they don’t even let you add in add ons. All the channels they had I wanted, but can only choose 10? Please fix that. I want to be able to add more channels. The philo tv lets you have all those for $20 a month. Also they don’t have any sports channels such as fox sports west, or to get MLB channels for sports. Please fix that as well. Otherwise I like the tv, I like how they are getting rid of cable and now you can use the tv apps with no cables or anybody coming to your home anymore. I just use my roku tv and I can get whatever apps I want for tv and movies. Please update your channels and make the app better to view channels on the list. I would stay if they updated it, if they don’t I will prob just stay with the other tv apps that have more channels and better layout. Please update your tv app!!!!!! Thank you!

Not able to connect with tv. I never write app reviews but I feel compelled to express also what other people are reviewing recently. For every company trying “new and approved” strategies, they need customer feedback to make adjustments to better their product for further customer satisfaction. Your customers are not happy right now with the service. I’ve been using your app for 6 months now. I loved the live tv option! I’ve had no problem syncing it to my Apple TV until this week. I did every kind of trouble shooting but realized that your app is the only one that won’t connect. If you want to compete with the other many streaming app companies, you need a working compatible app for streaming with the flexibility of everyone’s device or version. If you don’t fix these bugs in a timely manner people will cancel and the company will loose revenue. I hope you take these recent reviews under strong advisement to make these corrections because if it wasn’t for us customers the company couldn’t thrive. Thank you

Problems with Roku. We have two different models of the Roku, a bottom line version and the upgraded model. Using the Spectrum app with the upgraded Roku is okay. When you want to switch channels or go to the guide it’s pretty responsive but doing that in the bottom line model of the Roku is awful!! If you ware watching TV and want to go to guild it takes about 10 seconds for it to switch to that screen. Then while scrolling through the channels it sometimes freezes so you have to select that channel, go back into the guide and continue scrolling. It seems that when Spectrum did an upgrade on the app it slowed down the speed on the Roku. Switch back to the previous version of the app, it seemed to work better and my husband and I liked the format of app better.

Ready to CANCEL Spectrum!. I can’t count how many times I tried to use the app and it tells me I’m not subscribed. I’ve been subscribed for several years. I call every time it happens & there’s never really a solution. This evening I was told there’s a problem accessing the app pretty much throughout California. I also found out the cable box must be turn on in order to access anything. I’ve been very sick in bed and had to get up and deal with this and get nowhere with the representative. When I subscribed, I asked Representative, if I could watch my recorded shows on my iPad. That is FALSE. It allows me to choose the show, but it wants me to go to the TV I already have connected to the cable box! It defeats the whole point. I’m sick in bed and would like to watch from my bed not my living room. It’s totally ridiculous!! There’s been many other times I’ll be in the middle of watching a show and want to rewind what I’m watching and all of a sudden the cable box does something like disconnects for a moment and comes back & won’t allow me to rewind. Other times it’s rebooted in the middle of watching a show! At this point it would be less frustrating to cancel altogether and stream everything!

used to work ok sometimes.... ...but it's horrible and keeps getting worse every day. it freezes, skips every two seconds ALL THE TIME so you miss about every 3rd to 6th words, shows errors A LOT, buffers A LOT, audio and video aren't always in sync, and just generally isn't worth $(&@! you'd hope that for around $60/month, you could have an app that works most of the time - not here. don't bother - i've been trying for two years. later - when time warner cable became spectrum, a lot of what i talked about above was fixed. at this point, my biggest complaint is small and handleable, but annoying - every time we turn on the tv app, spectrum's channel comes on, and it can't be taken off of our favorites list. but all in all, it's all pretty good. thanks, spectrum. later still - so, it’s now 4/4/24. the recent changes made were kinda dumb, but i’ve gotten used to them. one wonderful change was putting a mute button on the screen - unfortunately, it’s so incredibly small that i have to hit it a few times to get it to work. but, there was a recent update in which the mute is on when the app is opened - dumb. why?

2.5 Great for my phone and tablet horrible on Apple TV. I finally decided to make a review because for months now I cannot rely on it to play on my Apple TV and it sometimes gets mixed up and plays two different things like some thing on live TV and then when I’m playing something on on-demand it plays that. and not only that 90% of the time it never works and it takes forever to load even live TV it doesn’t even play that sometimes and I’m always like prepared to have to find another alternative because I already know that on demand is going to malfunction. This is getting ridiculous fix this please! And Also I just noticed somebody else made a review two years ago and they had the same problem what is wrong with you guys it’s been two years and you haven’t fix this you guys are pretty well-funded I would think you guys should fund the tech department a lil more bc it’s obvious thats it’s been neglected for some time and its shows. I mean cmon two years its been happenin. You need to fix this problem immediately how embarrassing two years!!

Terrible app and service from Spectrum. I have this app on my Apple TV. I used to get all the channels I paid for. One day I noticed that some of my premium channels were missing. I called customer support and they told me that it was Apple‘s problem. I called Apple and they tell me it’s Spectrum’s app. By now I have spent hours on the phone with customer support regarding this issue. When I watch through my browser on my laptop I get all my channels. But there is no way to airplay from the computer to the Apple TV so there is no workaround. The iPad and iPhone apps have the same issue with not showing all the channels. I also wish this app gave you the ability to punch in the channel numbers that you want to watch versus having to scroll through the entire guide. Once you get to the end of your channels the guide doesn’t start over from the beginning, you have to backtrack and scroll to go backwards. You would think by now they would have these issues fixed. I’ve made the decision to dump Spectrum for a competitor even though they are more money

Horrible❗️😡. First off, Spectrum won’t allow any user to be proactive when it comes to our own security! Spectrum customers are not allowed to use a VPN! Being denied access to the services we pay them for just because of our added security is now making me question if Spectrum already sells our personal information to the highest (or really any) bidder?? This is extremely scary considering the challenges we already face when it comes to protecting our personal deets along with our children from predators on the Internet! It’s not like we can stop using it! The Internet has become a big part of just about all aspects of everyone’s daily life! So...now the most recent slap in the face being that Spectrum has decided to take away access to the SpectrumTV App from its paying customers that have older working computers like an iPhone, iPad and/or notebook/laptop!! PLUS, they’ve not just blocked the SpectrumTV App from these users, but they’ve also now blocked the ability to watch TV through their website by using browsers like Chrome, Firefox, Edge or Safari!! 🤬 *And others are correct...even using the newest iPhone/iPad this TV app will only allow certain stations available for us to view/watch 🤬😡🤬😡 ‼️

Great app!. Many small things struck me, as well as, large things. First off, I appreciate not being immediately “approached” for a review until after I had used the app and, also, that the “request” came at the end of my using the app; not first-thing upon initiating the app. As for the larger things, I am very happy with my Spectrum app! It’s content is always up to date and can find what I’m looking for approximately 95% of the time! And, there’s always something new to watch when exploring “on demand”-movies, shows, etc. The only occasional problems I’ve experienced are periodic buffering and the rare case that I can’t find what I’m looking for. However, I/you can’t always expect there to be everything to be there! I absolutely love this app as it is consistent a great majority of the time! I also love that I can still watch shows while doing other things, as the Spectrum app appears in any corner you wish to put it in! Keep up the good work, Spectrum!! As it always keeps shows up to date while it fixes all the “bugs” it comes across, one of which, is to keep track of the shows I’ve watched with a checkmark. Keep up the good work! This app has been so beneficial to others, like me, that are extremely sick. I can always watch shows on the app on my iPad, whether it be in the bedroom or the hospital. Thank you!!!

Liars!. Don’t change to spectrum Tv! I was with Brighthouse for 30 years plus, and they promised me an unbelievable deal if I switched.,5 minutes after I hung up with them, o lost my phone, internet and cable. Then found out I would be streamline tv and not watching it live when I turn the tv on. Then they promised me a bundle deal of 200 MB’s internet, phone service, and cable , 10 of my favorite channels and all my local cable channels, all for $96. And that I could keep 2 of my dvrs also. Well I spoke with 5 reps for a month before I made the switch. Ever one of them lied to me., What they promised me would cost $160 a month or more. I’m paying $140 a month plus taxes so it comes to about $150 and I’m streaming AND they did not inform me that you can only stream spectrum on a Samsung tv. So had to go out and spend $80 on 2 Roku sticks. It’s all just a bunch of crap. Don’t believe anything they say! Make them send their promises in an email to you, and get the name and badge number of everyone you talk to AMD record them!

Format change awhile ago is terrible. I’ve tried to like the format change, have given myself ample time to like it, but I really find it frustrating. I hate that as soon as I open the app it immediately starts playing live TV, sound and all, which I didn’t want or need to hear. I miss the horizontal full screen list format where you could not only see what’s on, and scroll what ‘s up later, you could scroll backward to see what you had missed that day or farther back. I find myself frequently returning to using the TV Guide app now when I had preferred Spectrum’s app. I preferred Spectrum because they listed only the channels I am paying for, no clutter, besides the other features like show details if you tapped on a show. At that point if I wanted to start live play of a channel it’s my choice to click and start it. UPDATE 3/4/24: Now all of a sudden I can not play the TV channels I pay for on my mobile devices, even at home on Wi-Fi. Very few play, but a few weeks ago ALL played that I paid for. What’s going on?

The Apple TV app needs work, work, work!. When Directv Now launched, it took a bit of time for the app to run smoothly on the Apple TV. Subscribers suffered through commercial blackouts, swirly freezes and out-of-focus video. But to their credit, it’s become a good service — and with cloud recording to boot. As a former TimeWarner Cable subscriber, I became one of those DTV Now subscribers who patiently waited for TimeWarner/Spectrum to join Apple TV. Now that that has happened, I’m remembering that old saying: “be careful what you wish for...” The Spectrum Apple TV app takes too many seconds to load; the video loses focus from time to time, freezes and sometimes drops out altogether. I was patient with the DTV Now app because AT&T was new at this game. But Spectrum is not. It should not take a year to smooth out these problems. For now I’m holding onto my DTV Now subscription, but I will surely drop the Spectrum service if it does not perform better over the next 3 months.

Would be great, if it worked. This app would be a wonderful perk of being a Spectrum Cable customer, if it worked well. SOMETIMES things go as they should, and it’s great being able to watch live tv & on demand programming while away from home. More often than not though many of the channels have audio but no video. It’s very frustrating, as even after trying all of their troubleshooting tips and downloading several updates that claim to fix the problem, it remains. Just today I tried watching 8 different channels and all 8 had no video. Worse still is that even if I try to ‘watch’ radio-style (just listening to the program,) my iPhone thinks there is no activity and shuts off after a couple minutes. Adding to the frustration is that many times the commercials play just fine, but when the program resumes the video cuts out. Sure, this is a nice extra that many cable providers do not offer. But Spectrum advertises this app CONSTANTLY as part of its services, while seemingly not caring enough to fix this major problem.

Once you sign up so hard to cancel. I have noticed a shady side of spectrum as a company in general. Their biggest problem is their customer service and how it is set up. If you want to add service you will get a live agent to help you right away or you can just use the app to add the service you want instantly. When you want to cancel or reduce service it becomes a nightmare because you have to call in. You will first get a live agent to verify your account within 5 mins but they cant do anything for you. At that point they will have to transfer you to a different department. The wait time for the transfer from my experience was 30 mins to an hour. I have went theu this process 3 times with them. One time i waited 40 mins and was automatically hung up by them. Its a customer service structure ONLY for adding or new customers. Do not get caught up in their free trial period. Its arm and a leg to cancel or reduce service. Changing all my accounts to verizon(i have business and home wifi service with spectrum) Also their wifi is horrendous

Why change what works?!. I understand bugs and things have gotten better....BUT, The app was fine until someone decided the change how the guide is used. It’s on the right hand side of the screen and you “used to” swipe left and the mini guide would work. NOW you swipe right to get the mini menu on the “right to move out towards the left” then to get the whole guide you would swipe right and then swipe left! Before, you would simply swipe left for mini guide and swipe left again for full guide! Obviously going in the direction the way the guide pops out....also when watching movies and/or tv for hours ....the app and/or Apple TV itself asks “are you still there and watching” hit any button to verify and to keep watching! Simple before and now makes no sense for trying to navigate. Even other buttons are hidden and moved! How about add a pause for live tv?! (It’s streaming just like other apps and they pause) why not Spectrum?! Hopefully people complain and they change it back to the way it was .....which was fine!

This app has so many issues since July 2020. This app used to be pretty decent , but since July this year it’s always having issues, when I call in, they say they are doing maintenance , or they detected and issue and are working on it, I pay for the streaming app and rely on News 13 for my local news, it’s now Nov 26, 9: 15 am and more issues have evolved since an update to the system last week one night at midnight and the next few days later at 10:00 pm and that was exactly last Wed., you can’t get a person on the phone and even if so there is nothing they can do to help you, Spectrum isn’t as good as it was when it was BrightHouse, they actually increased my bill without notification this summer as well, at least Bright house used to notify you before it happened, I’m not sure I will continue with this company and feel sorry for the new phone customers who loose service when they do there updates, internet, cable, streaming app and phones go down when this happens with no notification an update will take place and services will not be working .

Spectrum isn’t as sophisticated as other cable providers.. Their guide does not let you know if a live TV show is new or a repeat. You also can’t get a description of the show just by looking at the guide. Instead, you have to click on it to tune into that show to get what little info there is. It’s a real pain, if you’re just trying to figure out what you want to watch. Also, the catch-up feature (i.e., watching a show from earlier in the day or the day before) isn’t available on Spectrum. Other providers offer this. Now, they will tell you that the On Demand feature takes care of that problem. In reality, the shows aren’t loaded into On Demand for a day or two, or longer. They will blame that on the networks or streaming services. The reality is that Spectrum is the source of the delays, not the providers (I checked). Finally, the Re-Start feature is hit or miss. Unlike other cable providers, this feature is only available on a few shows, & then only for a minute or so, such that you don’t have much time to decide if you want to re-start it or continue watching as is. So, why am I still with Spectrum? It’s because the other providers (I won’t name them, because I don’t want it to look like I’m working for them) aren’t available in my area.

It’s ok… NEEDS improvement…. Spectrum TV app needs some improvement. First off, why does it lag on live shows? As soon as you get to an interesting part of a life show, spectrum ruins it and lags. Then once it’s done, you can’t go back to the show until it’s over. That’s annoying. Second, why when a shows of air (or is over), you can’t rewatch all the episodes? Just certain ones. That doesn’t make sense and is frustrating. Third, why are there locked movies? (Harry Potter for instance) that is so annoying! So, unlock them (and any other locked items), please. Last, why does it say that there is an episode that I can’t watch because it’s not loading properly?? Is that my fault, and that my punishment is to stop watching my shows? I understand, the app is global, but to do that? With good Wi-Fi? Not on me, please fix! So,the improvements it will need aren’t many right now, but possible for later. 1. NO MORE LAGGING DURING LIVE SHOWS! (Or if it’s a rewatch) 2. LET US WATCH ALL EPISODES OF SERIES THAT ARE OFF AIR. 3. NO MORE LOCKED ITEMS. 4. NO MORE OF NOT BEING ABLE TO WATCH EPISODES FROM SERIES.

LOVE the app because it works .... You don’t need to be computer internet digital savvy, but once configured on all yr devices the delivery is seamless. My only issue is Spectrum’s over all cost. Streaming is the future. Though there ‘s a 10-15 sec delay, and sometimes losing Internet connectivity, ... though rare in the city can and will probably happen to you sometime, it’s rare. Get rid of the set top box and invest in a high broadband Internet connection and Roku. FIOS, Optimum , I.e and offers a thousand of additional paid and free channel options Subscription costs app but like broadcast - cable someone needs to pony up. For a New Yorker, Spectrum News is great for local news in real time. Part of the reason I’m still on Spectrum, but my days are counted. The key is having a high speed Internet connection for a streaming experience. And if you rather 100 channels instead of 1000 the choice is yours. Unfortunately in my current financial situation I need the essential for less...

Great For iOS; Bad on AppleTV. The SpectrumTV app works great on my Apple mobile devices (iPhone and iPad). Unfortunately, it is very buggy on AppleTV 4K. Why it works on iOS and not TvOS is a mystery. Sometimes there is audio and no picture when watching live TV; other times no picture or sound at all. Even when there is picture and sound, the picture breaks up. Many times there is still running audio while the picture is frozen. There are problems with buffering and freeze-ups, also. None of these issues occur while using the app on my iPhone or iPad Pro; only AppleTV. I’ve confirmed that the problem is not with my internet connection, speed, or my wireless network (both 2.4GHz and 5GHz). Also, other apps stream just fine. The fault is definitely the app only on AppleTV. I’ve even deleted and reinstalled the app on AppleTV several times with no luck. Also, my AppleTV is fully up to date. The app is totally disfunctional on AppleTV. I hope the developer looks into this and gets another update going to correct this. I cannot be the only one having this issue; and I’ve done all troubleshooting possible. As I say, the SpectrumTV app works great on iOS, just not on TvOS. I have not encountered any issues with on-demand viewing using the SpectrumTV app on AppleTV. All the issues I am encountering seem to be concerning live TV viewing only.

Tired of being tired. Well I tried to watch app last night it still looked like I was watching stuff that was on the night before. I’m a trucker that has apple devices with everything I can have on my devices as far as speed but every time I’m on my spectrum app I seem to get buffering, black screen w/ voice or just nothing at all picture comes up and just freeze up no sound or anything I pay for this service and can’t even get all my channels as I do while I’m at home. Yes it is nice to get while I’m at home but I’m a truck driver and I’m not always at home if I was there I wouldn’t be able to pay my spectrum bill to watch anything. So figure out a way we can get better service or quality of product for what we pay for!!!!!!! (And if we could get our sports on app like at home would be great) wish I could get all my channels like at home!

Lower your prices. Your service is okay. You just charge too much money for the average person. Pretty soon I will have to stop your service. Only the rich can afford. I would think with this pandemic, you would lower your prices. There is so much misery in this world right now. Especially for children and we live in the twenty first century, with a President that really doesn’t care and has shown us in every possible way. Right now my neighbors have COVID and it’s scary. Like I said, your service is for Rich people like the President and others, that simply don’t care. What gets me is there is snow on the ground, no money to keep warm. I pray that something will come through soon and these kids will not have to suffer. You could lower your prices because of the pandemic. Your company does fine because the rich keep you afloat.

:(. Ok. Lets start from the beginning. I would always use this app for when my family would hog the tv. And we only have one. So what I would do, is watch movies or Nickelodeon or Disney. And I loved it. And it’s great. Now, recently, a new musical episode came out and I decided to watch it on Nickelodeon. But for some reason, at the time, NICKELODEON WAS REMOVED FROM THE APP!!!! I mean, I know it was there because I would always watch Nickelodeon. What happens guys??? I mean, I love the app, and I still use it. But.... this was just ridiculous and bad luck for me. How, because years ago my parents removed Nickelodeon from cable. And now, we need to pay $200 for that simple channel? And they took out Nickelodeon from the Tv app!?!?!? Thing that frustrates me is that my parents took out the channel for free, and I have to pay to get it back......

Spectrum TV on my iPhone!. I didn’t realize I could watch so many channels, and listen to the music channels on my iPhone. I’m in seventh heaven. I can’t believe it and it’s free? I sure hope so. I’m running out of money life is so expensive, I’m 78 years old and I’m running out of money. Thank God for your music channels that’s what I’m all about the music! And Fox news! That’s all I care about. Anything else of course is a plus!! Thank you very much! I can’t watch any other TV channels because I can’t stand the commercials! Even if I try to change the channel to get away from the commercial, I go to another channel and there’s a commercial so they all come on at the same time. It drives me crazy!!! I do have your music channels on all day which I like I have so much to pick from. And of course my kitty cats love the music to. They now sleep in the living room where the TV is. I play soft, soothing music for them. They love it. Especially when I go away, they can listen to the music. That’s very important to me. I love SPECTRUM, I hope you never change. Especially the cost… please😃 My only income is Social Security plus I get food stamps… i’m not the only senior citizen that is suffering because of the cost of living and inflation. Thank you for tv channels on my IPhone.. I am very grateful and so happy about it. DeeAnn Tokar. Painesville TWP, Ohio

Good when it works, support is poor when it doesn't. I stream the spectrum tv app on a 5G system on an iPad 4 in the Pomona, CA area. When the app works, I would rate the experience a 5 out of 10 because it continually freezes or won't connect. Brought this up with their support group and they run you through the usual stuff (reset the modem, reset the router, etc.) and it never fixes the problem. A few times support suggested updating the app and there was no update to be found. If you're lucky enough to finally get an update after waiting for it to come out after a week or two (I've waited as long as a month), then the app seems to work for a while, then the problems start again. It's a vicious cycle that spectrum seems to enjoy putting us through. It's about time to cut the cable. Of course if spectrum would take notice of their promise, which is "tv on all your devices," and fix the problems on devices other than the tv, I wouldn't be wasting my time writing this review. By the way spectrum, the app is saying to update to the latest version, but there isn't any update in the app store.... again!

Apple TV live streaming is horrible!. The app worked quite well when it was released at the beginning of the year. Live streaming worked well. Minor bugs have been quashed and the UI has been refined for the better. Unfortunately, it seems that live streaming has since gone downhill. The worst offenders are the movie channels like HBO and Showtime. They play fine for a few minutes and either the image gets pixelated, freezes with audio or it jumps back to where you started watching. Occasionally, it tunes into a black screen with audio. This does not happen when watching On Demand content. The only other bug is that when I watch On Demand content, the episode I watched will appear in the TV app even though I’ve already seen it. I then have to manually mark it as watched to remove it. Also, the problem is not my device or internet speed because the iPhone app streams live video without any of these problems. I have the the 4th Gen Apple TV and I’ve deleted and reinstalled the app as well as restarting my Apple TV to no avail. Spectrum doesn’t seem to have a way to give the app developers feedback so I’m hoping giving them a 1-star review will get their attention and they will fix this problem because in its current condition, the app is almost useless for live streaming.

Oh the money I could have saved over the years. I cannot tell you enough about the very poor quality of the service. The are the kindest to complete strangers and will give you the deal of a lifetime, but if you are a loyal customer for over 30 years, you do not qualify for any of their specials or mark downs. In fact, your bill for basic cable continues to climbs. I started with basic cable for 2 tvs in my home. They added a few free perks like Showtime, my bill was about 70-75 a month. Every month without warning my bill would be 20-30 dollars more. The customer service was terrible. Rude not helpful and usually didn’t speak English. Last month my bill for basic cable had increased to over 200 dollars. 200 dollars. I had nothing to take off my plan and called so Alta fiber formally Cinti Bell. I got connected right away a lovely woman who asked what my needs were what speed I had in the past etc etc. at this point I decided to stream and use internet only. They set up a date to come set it up. They said to cancel spectrum after their service was in. So for the price of 39,99, I have way faster internet speed, which is locked for 2 years, when then they will call me with new lower offers. I also can speak to the same rep each and every time. I would run not walk to change to AltaFiber. I would be thousands of dollars richer if I had done so sooner.

App is enjoyable if you’re ready to watch NOW.. I sometimes want to watch my show on the iPad after the show’s start time. The app requires I not be late or I must miss the start and that does not always work for me. There is no way to restart or rewind the show. My library may have the show listed but I cannot go there to start it until a day later unless the show repeats later that day. They seem proud that they allow you to watch it again in one or two hours, when you could do that on regular TV if you want to wait. Another tv service I just left allowed you to watch your show from the beginning, rewind and even pause it. For the increase in price I surely expected Spectrum to at least offer that much, but unless I’m missing something, that’s not the case. We switched for sports that were not offered on the other service. Was it worth it? Not so far, jury is still out.

LATEST UPDATE IS NOT USER FRIENDLY!!. Stop doing updates just for the sake of doing an update!! Your app USED TO be great. WHY IN THE WORLD DID YOU TAKE OFF VOLUME CONTROL FROM THE SCREEN????!!!!! Being disabled, it was so much easier for me to raise or lower the volume with the volume control slider being on my iPad screen. Why oh why did you feel it would be a good idea to remove this very helpful feature???? Isn’t your goal to make your app easy to use?? Changes were not needed. As they say, IF IT AIN’T BROKE, DON’T FIX IT !!! Furthermore, you changed how we change channels. Now, smaller icons appear of your most recent channels, but the channel icons seem to jump around now so that my most recent channel is not second in the queue. They jump around. Also, it was easier to access the guide by having the options at the bottom of the screen. Most of all, PLEASE PUT THE VOLUME SLIDER BACK ON THE SCREEN….PLEASE !!!

GARBAGE. Absolute Garbage. You can’t stream from or even watch from your phone (iOS) when off Wi-Fi so if the power or wifi goes out, it’s absolutely useless. I was streaming court tv for instance on my tv from this app but had to leave to pickup my kids so I turned the phone app on so I could keep up with the show via listening and sure as can be, the second Wi-Fi jumped off to LTE “sorry you cant use this channel” cool. Then within a few days it was nearly impossible to cast from the app to my tv and even screen share blocked me from watching CHANNELS WE PAY FOR, it’s been over a month with spotty if functional at all. First cable tv is NOT a priority or a must in life… secondly internet and streaming is less cumbersome and truly the only thing we even use.. it’s pretty bad when a huge CABLE company can’t even get a decent product to market and make it like you have no clue how tv and smart features operate. This is not the 90’s and we aren’t acting like cable tv is actually in demand.. perhaps focus on making products people want to pay for that we actually need or enjoy. I can’t even watch my local news in the morning unless it’s on this crap app on a 4 in phone screen 😆 cast to tv? GOD NO THIS APP CAN NOT PROVIDE THAT FUNCTION.

Why?. Why did you mess with the format? Once again, another update that screwed up a really good app. Spectrum was fine and now you can’t maximize the screen on the iPad . We have to view everything in a small square box rather than a large full screen. Every time you scroll through the recent channels, it puts them all back in order rather than leaving them in the order you last viewed them. You cannot just click on the recent channels screen to remove the recent channels. Now, you have to open a new screen, then another screen just to remove the recent channels. What’s wrong with Spectrum? You took a perfectly good app and fudged it all up and it is not very user-friendly anymore. Plus, give us the ability to remove one recent channel at a time so we can remove the channels we don’t want rather than all of them at once. Stop making changes just to make changes. Whomever decided this update was good needs to either go back to the drawing board, or better yet, just go back to the old format!

Old tech in a new world. Spectrum is all about the high tech entertainment that they bring to the table. However, the ability to stream media on all your devices and while you are away is really not that available they have the apps and a decent selection of On Demand videos. And if you don’t mind a reload or streaming pause after every 10th word, these features are here. However, while I am fairly patient about occasional streaming lags, I am usually pretty irritated after 5 minutes and 20 gaps during playback. I enjoy that about as much as I enjoy the occasional teenager or pseudo adult who says ‘I know ‘ to everything and really don’t know or do much of anything. If teenagers are poster children for abstinence, Spectrum On Demand and streaming media are the poster children for cutting the cable. How much memory does one device really need to watch an old cable news show or house build video. Whatever your chosen daily punishment, Spectrum really doesn’t have any program worth the irritation.

Refresh NOT So Refreshing. I’ve written three reviews for this app over the last several years. What’s funny is that the theme of every one has been about a horrible redesign. What’s astonishing is that they have a 4.7 average rating. I have to believe that’s due to them artificially pumping up their numbers. Perhaps people are unduly impressed that they can watch their cable TV via a streaming app? Not at all unusual or impressive these days! One thing which I think may work in their favor is a comparison of the app to the dinosaur cable box. I’ve been told gushingly by Spectrum for almost 10 years that I have their *best* box. Considering how much technology has changed in the past decade, that’s one of the saddest testaments to cable TV I’ve ever heard. So I suppose maybe a lot of people do look at this app with wonder and amazement. However, if this app is a true 4.7 out of 5, then their cable boxes must be a -5 out of 5. I realize I’ve gone way afield from reviewing the actual app. To that end, I must finish my condemnation by begging Spectrum to offer my area faster Internet. In another city, my mother also has Spectrum, but she pays less for three times the speed I can get in Dallas. They are exploiting the fact that AT&T is their only competition and they offer a pathetic 50 Mbps in my area. Believe it or not, this is near downtown Dallas and very near AT&T’s world headquarters. They are both equal opportunity exploiters.

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fail. Requires a subscription to time warner cable, which Australians can't get. Yet the app is on the Australian app store. Fail.

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Good app. If you take a minute to register it is worth it. All they need is some information, they didn't even ask for my time Warner account number...and now I am watching on my front porch.

Deleted. Wow. Junk app. Took me 3 seconds to delete.

Crashes when Opening,. Not a delight when the app crashes as soon as you open. I've installed multiple times, and tried restarting the device. Rubbish.

Pure crap!!. Deleted within seconds.

Very Good. Nice remote TV.

Misleading. The problem here is they don't tell you ahead of time that to be able to access the content you have to be a TimeWarner Cable subscriber. Unless you're connected through them, this app is worthless. Misleading, but perfectly legit. No hard feelings TW.

Just bad.... Useless unless you are a subscriber

Warning don't waste your time. Probably the worst app I have ever downloaded , apps should be ready to go after a couple of clicks without going through a crap load of hoops and wild goose chases. Deleted within seconds, what utter garbage.

Awful. Don't waste your time

Deleted. Useless without a time Warner cable video subscription. Deleted the app.

3.no?. What the heck happened to this app? You release 3.0 version and all it does is sit there on the splash screen.... Get your sh!@ together Time Warner and don't release a full new version until it's good and ready. Horrible app and terrible consistency.

hmmm, not working in Canada. but if you are interested in streaming OTA ATSC HDTV, check out Telly in the app store. It works with many brand of ATSC Tuners.

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Fix This!. Home screen lingers on until you decide what you want to do. It’s annoying and unnecessary. I use this app with an Apple TV device, so 95% of the time I turn it on using Siri because I am in movement or in another room, so now because of that I have to grab the remote control in order to exit the Home screen from the tv. All I want is to turn on the tv and have the channel up and running, clean and free of any unnecessary Home screen obstruction on the tv screen or at least, leave it up for 15 seconds or so and then hide it or give the user the option to set it up as we please. Furthermore, when you watch on demand, Spectrum bombards you with their own advertisements that are so repetitive, long and boring. At least find some charismatic actor or actress to be in it.

used to work ok sometimes.... ...but it's horrible and keeps getting worse every day. it freezes, skips every two seconds ALL THE TIME so you miss about every 3rd to 6th words, shows errors A LOT, buffers A LOT, audio and video aren't always in sync, and just generally isn't worth $(&@! you'd hope that for around $60/month, you could have an app that works most of the time - not here. don't bother - i've been trying for two years. later - when time warner cable became spectrum, a lot of what i talked about above was fixed. at this point, my biggest complaint is small and handleable, but annoying - every time we turn on the tv app, spectrum's channel comes on, and it can't be taken off of our favorites list. but all in all, it's all pretty good. thanks, spectrum.

Totally ruined the app. This new version totally ruined the app. It is so complex and difficult to find what you’re watching, let alone swipe between programs, that it’s not worth using. The old app was so much easier to use. The guide was on the left side of the screen, you tapped on the show, it played. if you wanted to watch some thing else you swiped the screen to the left and your recently watch channels were right there. You tapped on that screen, and that show played. Very easy to do. Now you’ve got to go through a bunch of different steps to find what you want. Once you’re on the show you can’t swipe to change to the next show. I don’t know who thought these changes were a good idea, but it’s a total disaster. I will not be updating my other devices. Fortunately, I don’t have auto update turned on. Absolute disaster.

Overall works well. This is my primary source for spectrum cable. For the most part the app seems to work fairly well on my Apple 4K TV. I have noticed that there are some things I miss with a traditional cable box such as being able to change the channel by punching in the numbers on the remote but this seems to work fairly well through scrolling in the guide. I can also use Siri to move to a channel I want to see. One of the major issues that I see is that there can be freezing of shows particularly on fast motion or action movie. Additionally, spectrum has up to four or five of the same channels as you’re scrolling. This can seem reductive as you’re trying to find the channel you wish to see and you keep seeing the same channels repeat in your guide. Overall, a good app.

What happened to the Guide?!?. I liked the Spectrum app. Sure, it wouldn’t allow me to watch previously recorded programs or to edit recordings that I had already scheduled, both of which some other cable apps allow. But I could look at the Channel Guide to see what was coming up. And if I knew that a certain program was coming up in a few days, I could use the Guide to easily find it and set it to record. *BUT* WHAT HAPPENED TO THE GUIDE?????? It’s not there any more, or if it is I can’t find it. Now if you want to record something, you have to search for it. Guess what? Sometimes Search doesn’t find it. I have to use the Guide on my television to find it and record it now. Since this is what I mostly used the app for, this change makes the app pretty useless to me. Come on, Spectrum, this app “improvement” is a a step backwards, not forward!

Blocked my VPNs, Jailbroke my iPhone XS!!. Good luck not getting banned from the App Store, Spectrum! As far as I can tell you, after what your app did to my iPhone, I have reported you to Apple since, and now all your apps are going to be under review! Any versions that you had on this app that started blocking VPNs are going to be removed, and you won’t be able to provide another update unless you let the VPNs go through! The same applies to all of your other apps, too! Stop living the life of greed, and start valuing people’s privacy! Apple will NEVER tolerate such behavior with their App Developers, and will ban them PERMANENTLY, if they continue this behavior! Doesn’t matter if you’re a big corporation, or not! You are still subject to the Terms of Use for providing apps on the App Store, and continuous violation of those Terms of Use will result in the permanent termination of your App Developer account, along with any apps that ever existed with it!

Horrible!. I am so frustrated with this app and have no clue why I am paying so much for cable that uses this feature as a selling point. I can’t even take my phone into another room of my 700 square ft apartment to watch the news in the morning. If it isn’t freezing every minute, buffering, replaying something from a few minutes ago at random times, telling me I’ve locked my account or need a subscription service, it works, but with the worst quality picture I’ve ever seen. Even my regular TV antennae has a better quality picture!! I can stream Netflix and HBO Now in the same room with absolutely zero problems. I have been contemplating cutting the cord for a while now and this is finally hitting my last nerve so I will be dumping spectrum cable soon. Too bad I still have to use them for my internet service. This is unacceptable and has been going on for months and months. I’m not sure why I’ve held out this long and continued service at such a high cost.

Poor Streaming Quality and Infrastructure. Spectrum employees are really very nice. The technology however, leaves a lot to be desired. I have Internet (which works just great) and a basic cable package, however the blurry reception and frequent buffering issues are super frustrating and I’ve had the spectrum folks out to our house probably about six or seven times and each time they find problems, fix those problems and my TV reception continues to be horrible. My antenna TV (on a cheap RadioShack from probably 2010 $$20 part) is crystal clear in the meantime. This is super frustrating and we’ve told spectrum about it at least 10 times if not 20, and the common thread is that the customer service representative says something along the lines of “ I don’t see any outages in your area, let me send a signal to your router and see if that resolves it“ and it never does.

Freezes Constantly, Blurry Picture. EDIT: It’s July, 2021, and this app is somehow worse than it was when I originally wrote this review. Not only The video lags so badly, it maybe, and I mean maybe, works 10-20% of the time. It also freezes even worse when an update is needed and each time, I hope the issues have been resolved. Joke’s on me, because I don’t know what’s being updated constantly, but it’s not to make this app watchable. On demand is a joke. I wouldn’t recommend this app to my worst enemy. ——————— This issue has been going on for weeks. With every new “update,” which I’m forced to do otherwise I can’t use the app—the freezing and blurry video is never addressed. The freezing picture is so bad, I can leave the app on a channel for 10+ minutes, and the audio continues to play, while the image, pixelated and distorted, never changes. Never mind closed captioning. That’s a pipe dream that hasn’t worked in close to a month. The on demand never focuses, either, so you’re watching a movie, show, etc, in a quality that probably equals silent era Hollywood...with content made in the last ten years. It’s too bad, because when the app worked, the key word being WHEN, I was enjoying getting the full use out of my Spectrum subscription. Now, it’s a sad shell of its former self.

Request Feature. Hey Spectrum could you please add a option for watching recordings n your mobile device? It would be great since you could be able watch recordings from the comfort of your mobile device. And also two more features: playlists and offline mode: playlists would be a feature where you could put episodes of difficult TV shows together. Offline mode: offline mode is great when you’re going on a road trip in your car and there’s no Wi-Fi. Instead, you’d be able to select certain TV channels in your area, just like when antenna was a big thing. If you add this in a update and give a response I would be happily appreciated.

Sketchy service. While I appreciate being able to watch tv programming on my iPad via SpectrumTV, the off-and-on service can be infuriating. Can’t count how many times I’ve been bumped off in the middle of a program with a message that the channel is not available at this time! Or when I tap on the Guide tab and a message tells me - the only user of this device and SpectrumTV - that I do not have access to it and need to consult the administrator! What?! Yesterday, when I was blocked from accessing the Guide I tried to go to Live TV but the channel listing was incomplete, starting at USA. Sometimes shutting down and unplugging solves the problem but more often then not, the only solution is time. And by then the show is over and I’m no longer interested. For that reason, Spectrum gets a 3.

New App Interface/Layout = TERRIBLE. Spectrum completely revamped the interface and layout of their app last week (September, 2023). The previous app layout was rather elegant and very efficient for viewers. Navigation was extremely easy to do and understand. The new layout is SIMPLY AWFUL. I am the president of a successful app gaming company and I have been overseeing the development of easy-to-navigate game interfaces since 1995. The “designers” of this new layout/interface managed a giant step backwards with something they sold to management as an improvement. Everything is simply clunkier to do and find and navigate. A final point. I am also a user of Cox Cable’s “Countour” app as I have Cox service at our vacation home. I used to tell friends that Spectrum’s app was superior to Cox’s and I would describe many of Spectrum’s fine design features. No longer. Spectrum’s app has become significantly INFERIOR to Cox’s. Such a sorry leap backwards in design!

Constant issues. I can deal with the frame rate dropping at times and an occasional glitch with the app, but it's not occasional. I've had this app when spectrum was time warner, between the business shady practices and issues with the app it's incredibly annoying when I'm just trying to watch a show. Now you've updated so any early model iPads can't use the app at all due to iOS issues. We pay your ever increasing bills and in return we lose Chanel's, get spotty connections, can only get the channels we pay for if we're on our home wifi, have to deal with customer service that does nothing but say sorry ever 5 seconds and now you've completely banned people with early model devices from using an app related to something they pay a good chunk of change to every month. Spectrum lied to me when they said I wouldn't lose channels during my switch and now removed me from my main way of viewing content. NYC needs more alternatives. Beyond horrible

Garbage on XboxOne and can’t review there. Constant black screen on certain channels, but app is still running, Upon trying to contact Spectrum customer service (I know, just writing it is a joke), they blamed a brand new Google Mesh WiFi system for the issue. They also wanted to charge me to send someone out if the problem is not on their end. How an average customer would prove to an independent contractor that Spectrum has a software issue is beyond me, but I guess we all need to be coders to not get ripped off. Even though they blame Google (literally, their rep claimed Google is not infallible), the App doesn’t have the same issues on my Roku or through IOS, on the same mesh WiFi network. It’s almost as if they’re reps would rather lie through their teeth than admit the problem. I will be switching to Sling shortly as Spectrum is awful. I miss the company before they got bought out by Charter. They don’t care at all about customers or customer service anymore.

Has Shortcomings. We use this app to stream all our Spectrum TV content. We do not use a cable box. Recording shows works fairly well however, watching recordings has a significant issue because there is no preview pane when fast forwarding or reversing. There is just a count-up clock timer so you have to guess how far to forward or reverse to find the place you want to start watching. I called to complain and suggest that a preview pane was needed and received no sympathy from the help desk. Also, due to known issues by Spectrum during their latest system upgrade the app stopped working for more than 24 hours. We were out of access to TV for that whole time. We asked for a statement discount, as we would get if cable had a long outage, and were informed that Spectrum gives no such discounts for their app.

Seriously?. I have had your equipment in my home for five days. In that five days, I have spent over 20 hours trying to connect your “easy to install” equipment. I have had countless calls and chats with customer service reps, 2 service calls and a total of 3 men come to my home, and a trip to the nearest Spectrum store (a half hour drive) to replace your faulty modem. My internet is finally working and today I received an email saying my bill is ready. Click here. And I saw nothing but a blank page. I came to your app and, again a blank page. I cannot view my bill. I spent another 2-1/2 hours talking to two more customer service reps and I still cannot see my bill. Finally “Chris” told me to take my phone to the Spectrum store so they can check it out. (it is not a Spectrum phone) Seriously? I think my time would be better spent finding a different internet carrier.

Spectrum TV App is completely trash. We pay $230 for the top tier internet and cable through the spectrum app on our tv, we have a brand new Samsung tv so the tv is not the problem, you will be lucky to watch 30 seconds of tv before it freezes for 5 mins and you have to reset everything. This has been like this for over a month and we have done everything they suggested 10 times over and nothing helps, and when we call tech support they say “ yeah there are a lot of people having trouble with the app we have people that are working to fix the problem but we can’t give you a time frame to when it will be fixed we’re really sorry but there’s nothing we can do at this time”. They have been telling me this for weeks. I pay my bill every month on time and yet they can’t give me answers, I now have Netflix I pay for just so I can have tv. There services and customer service is completely garbage

What other channels have we lost?. OK. First, EPIX is gone, then a bunch of channels seemed to just vanish with others quietly taking their place. And that wouldn’t be so bad if there weren’t so many shopping channels! But what ruffles my hide this week is I pay for Stars, (as well as Showtime and HBO) and I supposedly have “ON DEMAND” access to all these movies..... but apparently there are movies “on demand” and ON DEMAND. Any movie worth it’s salt, or that this family would like to see, is required to now have a “special” monthly fee paid in order for one to be able to access it! Why am I still paying for a cable service with the extras added on for “premium” channels that I have to subscribe to directly for decent and expanded content? No wonder cable companies are on their way out! This family will be out as well once we can make our arrangements independently! Oh, and BTW, where are my “Company requested reviews” being, posted exactly?

Spectrum TV Stream. Good app available across multiple devices, the channel guide is better on Roku than Apple TV. I’m using the service that lets you choose 15 channels with the major national networks and a handful from their base package. The price is about the same as the Sling Orange or Blue base packages. There is an on demand library which is adequate, but I’d like to be able to have access to full seasons of TV shows. Spectrum offers a handful of original programming. I’m finding that having multiple stand-alone services gets expensive over time, and it’s difficult to find a service with a mix of live TV and on demand that I can afford. I’ve tried them all; Spectrum isn’t perfect but offers more of what I want at a better price. I’d like to see them expand more into streaming, as it seems to be the future of TV.

Spectrum TV App is Surprisingly Bad. This is supposed to be a premium streaming/digital experience, yet unlike nearly every other premium streaming app, Spectrum TV doesn’t have the ability PAUSE, FORWARD, or REWIND while watching TV! This is a HUGE disappointment in contrast to the TV experience from the other streaming TV apps. Being unable to PAUSE is a primary lacking feature in Spectrum TV that one expects from a streaming TV app. Second, in the first week of service we have experienced 2 complete outages, and 1 phone malfunction. Third - the user experience of this app is absolutely infuriating. Constantly having to reset how the channels are displayed (all, favorites, etc) is the first strike every time you enter. The fast scroll in the Guide does not not go page by page, so you end up skipping/missing channels in favor of speed. And at 400mbps, the picture still randomly pixelates. I could go on and on, but I’ve wasted enough time. Highly dissatisfied.

Superior Services. Regarding cable TV and its evolution into today’s satellite streaming, internet, etc., our experience has always been that Spectrum is competitively priced. In its offerings, Spectrum goes beyond what you might see on your flatscreen, PC, or iPhone. We enjoy the array of ways in which to watch how to watch when to watch in addition to watch a watch. I have many I know many people who have who subscribe to the other providers or scuff at traditional cable and instead go pure Internet. But I know that they don’t get, the quality of service, the Contant and the many options with which to watch that we receive. Nothing is free in this world, but it does help when you are provided quality for your investment.

If high-quality video is important to you then you’ll be disappointed.. I’ve been using the Spectrum TV App for iPhone and iPad on & off for years. I’ve never been overly impressed by these two iOS Apps but they are both free, so I never expected much out of them. However I was very excited when the Spectrum TV App for Apple TV was announced. To make a long-story short, I was excited at the opportunity of removing my Spectrum HD Cablebox and using Spectrum TV App for Apple TV on my “Apple TV 4K” (all the HDMI connections on my AV Surround Sound Processor were being used, so removing the Cablebox would free-up one HDMI port so I could connect a game console). Now that I have everything reconfigured, I can honestly report that using the Spectrum HD Cablebox is more feature rich and easier in every way, compared to the Spectrum TV App for Apple TV; and I am ok with that because what I care about most is high-end video and audio quality. At first blush the video quality looked pretty decent… but my excitement faded quickly once I started watching HD programming with fast action. If you are interested in high-quality video, you’ll be very disappointed with the Spectrum TV App for Apple TV. As I write this I am watching The Stanley Cup Playoff Finals on NBCSN and the HD video quality is nowhere near as good as watching the same thing on their Cablebox.

Update ?. App not working again. What's up with this. What happened to your so called improvements Fix it please!!!!! Just updated, now have no service. Why so many updates which leaves poor service. No other apps I ever use have been such a disappointment Just wanted to review this app again. Still has need for improvement. Many days won’t load. Today it has locked me out. Definitely need to work on satisfying your customers March 29 New issues with app . No picture on live TV , only on demand. Now it won’t even load . Tried some tech support, but they didn’t even understand my issue. Kept asking about my Tv connection. But never had any issues with it. Tired of cost increases and getting nothing from it. Where is all this money going? Don’t like the new update . It was fine before. Today can’t get ABC live channel, just plays music on blank screen. Why did someone think it needed update?

App is much smoother still with quirks. So I was a beta tester for this service. I got the roku and hated the app and needless to say the device - why can’t the battery cover stay on the remote?! When they finally released an AppleTV version I was happier. Many of the quirks were gone, albeit with a much smoother interface, yet some still remain. Most notably, the volume, when it works with AirPlay, does not react if the side tray is out with the channel list. To see this, simply swipe from the right. The app defaults to TV volume instead of airplay volume control, both when opened with airplay on and when the tray is used when the app is already open. I’d hope they could have fixed this issue but it’s been this way for months. So now it’s time for a review. I’m also disappointed with the apps inability to be compatible with various TV settings. For starters, the audio would drop out on specific channels like AMC, IFC, and a few others, unless the device settings were not on Automatic. This was the only app I had this issue, so I know it’s the app. Otherwise, the programming and interface are great. I prefer it over AT&Ts and Sling’s, another which I find very quirky. Thanks for reading!

On Demand Horrible AppleTv. Why does the pause button on the apple remote only allow play to begin and not pause? I have to click the center touch pad to actually pause… and then, no matter the reason… if I have watched 50% of the show…. When I exit and come back I have to start the entire show over and watch 10 minutes of commercials!!?? The play status in the episode summary is not accurate either… shows viewed weeks ago still show that they have not been viewed which ruins the entire purpose of the up next list… This has not always been the case but since around the first of the year the experience has been horrible… In addition, the “for you” list…. Shows me things that I would never watch… I would think shows that I have streamed on demand would appear and that is not the case any longer…. Just disappointed that the app has regressed.

Spectrum TV bugged with purpose- open channel 1 spectrums own app. Great app overall however is bugged with one iterating bug that is made with purpose. Selecting a channel it open up with their own channel one instead of the channel you have selected to view. It does that in a majority of all cases when you selec a channel from the channel list. If you don’t notice you will be watching their channel instead of the one you intended to see. Boosting their view rate on their own channel. A hidden advertisement stunt that would be nice to be without. To see the one you intended to see you have to select another channel and then deselect the one you waned to see. This Does the trick. Dear Spectrum please remove this forced advertisement stunt. The app would be much better without!

Not Acceptable!. Until now, i would’ve given 4 star rating but seeing that I’ve used this app for 2 years now, I’ve never had any issues with watching live tv through the app, until today. When i opened the app, as i do every morning, it took me straight to the favorites page, when i tried clicking on to watch live tv, i noticed the buttons weren’t highlighted, but i proceeded anyway, i get this weird message saying “the account holder” has locked it. Now i know that not to be true, how can i lock the whole live tv, the guide and demand? So i turned my phone off and turned it back on, same problem, no live tv, no guide, no demand. I uninstalled/reinstalled thinking and hoping that would solve my issue and unfortunately, my issue was not resolved that way. Seeing that none of the developers had responded back to some recent reviews, i hoping my issue doesn’t fall on deaf ears!

Persistent bugs on AppleTV. Spectrum continues to disappoint with their AppleTV app. The audio on some channels like CNN is very frequently out of sync with the video. Since the last update, there is a 3-4 times a second audio drop out for a fraction of a second, which makes the audio almost unintelligible. Also, frequently the video feed will drop to a low resolution mode for seconds to a minute. These are all basic buffering issues with their software, something a competent junior software engineer should be able to solve. Unfortunately, in spite of occasional software updates, all of the above issues persist. I have contacted Spectrum many times over these issues and every time they refuse to acknowledge their software has a problem, then they try to push the problem back on the customer, and then they never fix the problem. If I could give negative stars for Spectrum, I would.

LATEST UPDATE IS NOT USER FRIENDLY!!. Stop doing updates just for the sake of doing an update!! Your app USED TO be great. WHY IN THE WORLD DID YOU TAKE OFF VOLUME CONTROL FROM THE SCREEN????!!!!! Being disabled, it was so much easier for me to raise or lower the volume with the volume control slider being on my iPad screen. Why oh why did you feel it would be a good idea to remove this very helpful feature???? Isn’t your goal to make your app easy to use?? Changes were not needed. As they say, IF IT AIN’T BROKE, DON’T FIX IT !!! Furthermore, you changed how we change channels. Now, smaller icons appear of your most recent channels, but the channel icons seem to jump around now so that my most recent channel is not second in the queue. They jump around. Also, it was easier to access the guide by having the options at the bottom of the screen. Most of all, PLEASE PUT THE VOLUME SLIDER BACK ON THE SCREEN….PLEASE !!!

Spectrum Service. I’ve found anytime I’ve had a problem with my cable or television I’ve had excellent service in getting things resolved. The people who have come out to my house go out of their way to fix anything and explain everything that I may have questions about. They also always spend as much time as necessary and even a lot more than to make sure I understand . The people that provide support over the telephone have all been wonderful with helping me resolve problems and have spent a great deal of time with me making certain I understood everything. Outstanding people and service.

Absolutely Wretched. 1. App crashes often upon opening even after multiple updates 2. App crashes and/or gives multiple errors that are resolved simply by not using the app for an extended period of time (1 hour to 3+days) 3. Streaming is absolutely horrid. The HD quality is nonexistent with heavily pixelated content and non-stop buffering being commonplace. With a decent home WiFi connection, it should not take me 2 hours to watch/wait-to-watch a 1 hour television series. 4. Most updates do very little to improve overall functionality when replaying shows on demand. 5. Such poor quality increases my sustain of Spectrum as a company and as a paid service, thus pushing me towards cancelling my subscription in favour of more cost-efficient, reliable options.

When it works, it’s great. When it works, it’s convenient. When it doesn’t work, it’s annoying - and it doesn’t work about 60% of the time. At those times, either both the picture and voice will freeze or just the picture will freeze but the voice continues. To get it to run again, I’ll have to close out of the app, and then start it up again. It runs normally for about 5 minutes before I’ll have to close out again. On a bad day, I’ll have to do this about 6 or 7 times during a one-hour show. So I can’t give you 5 stars. If it worked, I would, because it’s a great idea…poorly executed.

Crap App. Like many other have stated, the Spectrum app on my Apple TV 4th Generation 4K is just about useless. The constant buffering, freezing up, no picture, then picture without sound , and it goes on and on. After making numerous service calls, wasted money on router and equipment upgrades, paying for higher speed internet thinking this would fix the problems and not to mention the wife on my rear end for her tv issues I finally checked out the reviews on the spectrum app. It seems the app is the problem. Why doesn’t someone in technical support just state the problem rather than having people waste time and money on things they know aren’t the problem. Seems the only fix is to rent their cable boxes again for another $32 dollars a month. I don’t ask for anything more than I pay for but I darn sure would like to get what I pays for. Unacceptable Spectrum.

Absolute Worst App Ever. This is the absolute worst app on the face of the planet. And the only thing Spectrum has done in the past few months is make it worse. First big problem is that Spectrum in their latest brilliant move took away the Guide (to the various shows at all the different times during the day). It’s just gone. Doesn’t exist any more. But if you click on Live TV you can see the guide there except when you can’t see any of the listings at any of the hours. Ya that’s right. There is nothing but a whole lot of empty slots at the various times. Well, that’s helpful. So I have to shut down my device and restart it and then go back into the always helpful Spectrum app and hope that this time there is actually some listings. So ya, I’m not at all impressed with Spectrum. They charge more and more each month for just a whole lot of worthless crap. And their picture freezes and stutters constantly.

Sadly annoying.. Haven’t used the app on the phone or other mobile devices, but using this app on my appletv, it’s sadly annoying. It’s improved with figuring out which spectrum WiFi to utilize in my house, but I think I honestly need to run a physical hook up back to my modem. App loves to buffer, sometimes for just a second, other times for minutes on end until I change the channel and then return to the previous channel. Even more annoying is sometimes the video feed will return but have no sound. Again, sometimes for a second sometimes for a while. Spectrums initial tech support told me a needed to unplug my appletv and then plug bag in. Lol. This isn’t a solution. For a corporate communication company I certainly expect better, especially considering how prices continue to skyrocket while our physical infrastructure remains the same. The United States pays excessively more than the rest of the tech world for far less. This is sad.

Getting better. I really like the new setup, but it’s going to throw most adults (60 and older) into a tizzy! Getting to talk to my parents more though, so that’s a plus. One thing streaming platforms have over you is the fact that if you can watch it at home, you can watch it wherever you are. Having to subscribe to other platforms because you don’t carry that channel out of home. Getting old, confusing, and most of all, expensive. I love cable but my wife keeps talking to others who dropped cable and they don’t miss it. YOU NEED TO COME UP WITH SOMETHING TO JUSTIFY THE COST OF SERVICE. MY WIFE IS NOT GOING TO TAKE THE EXCUSE THAT WE HAVE MORE CHANNELS, WHICH MOST CAN ONLY BE WATCHED AT HOME! PLEASE DO SOMETHING BESIDES UPGRADING AN APP THAT ONLY WORKS AT HOME WHERE MOST NORMAL PEOPLE WATCH IT ON A 65” OR LARGER. NOT A 6” SCREEN. You can’t have an inferior product that costs more money.

Twilight Zone App. On March 20,2019 I left on vacation. Spectrum TV worked fine on my iPad. Came home 4 days later I am unable to reload. My television still works after rebooting. I’ve been on the phone for this problem for a total of 5 hours with Customer Service. Which is total crap. They can’t figure it out. And told me to go to the Apple Store. Pass the buck! Bait and switch. I’ve rebooted my cable box. I’ve removed App and re-downloaded. I’ve spent over an hour with Apple over the phone. They were amazing. Very helpful but concluded everything was working perfectly fine on their end. After reading the current reviews I see I’m not the only one. Yesterday I received my statement. $167 and change! I’m so frustrated. And my due date is in a week. Something doesn’t ‘smell’ right. What’s going on other than Spectrum has entered the Twilight Zone. Do Not get sucked into their false advertising. Wish I knew how to go about a class action law suit. I’m not in favor of such action, but this is egregious business practice and they are getting away with false advertising and Bait and Switch. Shame on you Spectrum.

Update broke the app on iOS devices and Roku. Update: I contacted Spectrum directly and chatted with a representative. After establishing my account credentials, the rep did some adjustments on their end and the app now works again on all devices. If your own devices are still unresponsive, I suggest you also contact Spectrum to resolve your app issues. It only took ten minutes or so of my time. Thank you, Spectrum representative ! Since this new update dropped, this app has completely ceased functioning. Whether on a Mac, on iPad or iPhone, or on Roku, the app will not load. It keeps saying that there is no Internet connection available. Everything else on iPad, Mac and Roku functions normally so the problem is clearly with the new version of this app. Please fix ASAP !

OMG, Really?!. We’ve spent the past couple of years “upgrading” our home’s technology & security as well as ensuring we have that same level of accessibility and security when we’re away from home. From the reviews I’ve read earlier today, it sounds like a good many people are whining about having to pay for the services of “cable” TV. Just like you can’t power on a television and expect to watch shows, you can’t just download an app and exp to stream channels & movies!! I’m one of the loudest voices re: in app purchases, but even I can understand and comprehend the need for in app expenses IF you aren’t a subscriber to cable television. So ... How about everybody putting on your big kid underwear and PAY for the television channels you want to watch? And if you can’t afford it, then use that down time to better educate yourself on a topic or skill that would help you to improve your job skills, interview process, and employment status. Wow! See how crazy a person’s life can be turned around just by reading an app review?!?!!??🤣😎😂

New App Version Horrible Also. The previous versions had a whole lot of problems. They recently attempted to fix the app. NOW THE AUDIO AND VIDEO DOES RUN IN SYNC!!! One minute it is speaking in unison then all of the sudden the picture moves faster than the audio. Tried to call Spectrum’s Tech Support. He tried to say blame it on the internet and make me spend more money to increase the bandwidth. However, the problem ONLY exists with Spectrum’s app. THEN he tried to say Spectrum’s a live app…the others don’t operate in real time…that’s why u don’t see issues BUT THAT’s NOT TRUE EITHER. MY CHURCH, OWN, TLC and others (app) ALSO have the ability to go live and there’s no problem with THEIR apps..,ONLY SPECTRUM. The bug is ALSO reproduced on the mobile app. THIS APP IS HORRIBLE & THE BUGS ARE WORSE!!! Since all my programming comes via their apps…I’m questioning whether I should keep them. The app is down more than it is up!!!

Recent updates are terrible. I primary use this app as a tv guide and to tune my television receiver to the desired channel. Recent updates have removed the tv guide from this app. Now the app plays a live channel stream while you try to see what is playing on the other channels. It begins streaming automatically, and you cannot remove the stream, only mute it. And you must mute it every time you open the app. If you close the app, it continues to stream whatever channel it was playing in a separate, smaller window that pops up. The ability to change tv receiver channels with this app has also changed with the recent app updates. Now you must go through several steps to change channels, and I frequently find that it tunes to a neighboring channel by mistake, if it works at all. I wish I hadn’t updated my app, as the prior version was a much better design.

Spectrum tv app is still in BETA!!!. I just switched from a provider that I was with for 8 years with no problems at all to spectrum. From day one with spectrum I’ve had nothing but problems. They bait and switched me to get my business. I had to upgrade my service the day I got it. They sold me 3 Apple TV boxes when there spectrum tv app is still in BETA. The spectrum tv app is NOT stable right now!!!!!! Do not get sold the Apple TV boxes!!!!!!! If you open them there is a NO RETURN policy. Why???? Because spectrum knows the Apple TV boxes aren’t the problem, it’s their unstable spectrum app that is the problem. Idea for spectrum don’t make customers pay for a beta version of your unstable software. I’ve been on the phone with spectrum reps and supervisors for hours have had techs out to the house to solve these problems and nobody can fix them. I’ve only had spectrum service for 2 weeks!!!!!Stay away new customers you’ve been warned!!!!!!

Now it’s programming not even listed. Problem with numerical order. UPDATE: so you finally fixed the channel number issue. For Pete’s sake, can you actually make an app that works? Now, when I open it to watch tv, I’m lucky if any programs are listed next to the channels. Geez. And don’t send me some email telling me to contact the developers on facebook or twitter because I don’t use either one any longer! Sure, there’s a link that says contact developer directly but it’s not directly; I have to jump through hoops to do that. For what I’m paying, you ought to be giving me a good refund for all the mess just with the app alone. Good grief. I have an iPhone 15 and when trying to watch tv the numerical order for the guide is wacky out of order after 109. I’ve sent feedback three times now. I’ve uninstalled and reinstalled the app and, yes, I have the channel number set.

New App a Disaster. The new app is extremely disappointing. In the old app I could watch TV in a window 3/4 the size of the screen with a compact list of channels to the left. This allowed me to Chan hop between news programs which I like to do at every commercial, or even more frequently. Now the list of channels is no longer compact with excessively large graphics for the logos, so you can’t see many on the screen at once, and the window for the TV show is reduced to Atani postage stamp that is illegible. If I go to full screen to be able to see what’s going on, I am stuck there because the back button is not responsive.I want the old app back. This is enough to make me want to switch to another service like DIRECTV, which had a much better app than the current Spectrum mistake.

TERRIBLE APP TERRIBLE SERVICE!!!!. DO NOT GET SPECTRUM!!!!! I don’t know how they get a rating of 4.4 when the vast majority of reviews are negative! I have had nothing but problems since we switched to spectrum, it works OK ( but not as good as it should given how much they charge! ) on the two TVs that have the box but not great, a lot of buffering, voice not matching pic, have to reboot the box a lot and it takes FOREVER! And it is absolutely horrible when you try to use the app on a smart tv, laptop or phone. Can’t watch I demand, it won’t load, buffering all the time, freezes frequently, audio doesn’t match pic....... the list goes on and on! When you call tech support they have no freaking idea what’s going on, nothing but excuses! They tell me it’s my tv, really cuz all my other apps work just fine! Again the list of excuses goes on and on, they have a different excuse every time I call and it’s NEVER spectrums fault!! DONT GET SPECTRUM!!!!!

The most Buggy and Horrible streaming app on the market. If it wasn’t because I have to use this app to view my shows, I would’ve deleted it the moment I started using it. The videos load fine, but if you shut off the screen and try to load back the video, it won’t load. You have to get out of the viewing screen and back in to the episode you’re trying to watch (which it doesn’t even save WHERE you were in the episode) and then scroll until you find where you left off in the episode. After you’re done and you exit out of the episode (because it doesn’t give you the option to skip to the next one) it takes you automatically to the last episode released. So if you’re on season 1 and the last one they released is season 8 then you have to scroll down 7 seasons to find the episode you were on to then watch the next episode. It’s wonky and honestly after I’m done with my current show I’ll delete it and never use it again.

Spectrum makes my house come alive.. Before I switched to Spectrum I never knew when my Internet would work or whether it would work fast enough to actually complete a task. I also would have issues with just something as simple as watching TV. The signal would come and go or the screen would freeze and you miss a program. I won’t name my previous provider but it was like I was wandering around in a desolate frontier. Once I switched to Spectrum my house came alive again. You could actually use the Internet when you wanted to and you could watch TV programs without constant interruptions. Thank you Spectrum. You have been a great addition to my household.

Not that good. They should take some notes from xfinity-X1. This app is constantly buffering. You can record things on the app and only play them on the app on the device you set the recording on. So, if I record a show on my living room tv and am traveling, I can’t watch it until I get home on my living room tv. If I’m traveling and record a show on my tablet, and want to watch it when I get home, I have to watch it on my tablet. This is absurd. It’s all one account! So wherever I connect to that account I should get the same product! And it’s terrible on Apple TV. I usually get frustrated and switch to a streaming app. It’s more difficult to navigate the app than others as well. It’s my only choice in the area we moved to and it’s definitely not up to par with what I’m used to. 😡

Screen goes black and won’t load picture.. I’ve used this app for a couple years on an new generation ipad. Generally I love the app and like having a “mini TV“ that I can move around the house. I just deleted and downloaded the app again to make sure I had the latest version. And I’m having a problem that just started happening in the last 2 months; and is still occurring. The screen goes solid black and stays that way for long periods of time. I cannot get it to load the picture. Scrolling left you can see all the active channels and I see the video there, but when you actually select the channel, the screen goes black again. You can usually hear the audio - but no picture. Then after about 15 minutes, the apps shuts down completely and closes itself. What’s up?

Why?. This app was updated since yesterday. Today I opened it to watch the news I found my startup channel squeezed into a thumbnail on the left with the rest of the screen devoted to a guide, requiring me then to select full screen to watch the startup channel. I don’t understand why the guide has suddenly become so large!!! Yesterday, the guide was to the left of the startup channel and the startup channel was 2/3 the width of my device screen. If you have designated a startup channel, what possessed the developer to think that you want your screen to be dominated by a guide? Why fix a layout that wasn’t broken? This is no improvement. Further, the Homepage has shows scrolling across-no indication that it is not live TV. Watching “Live at 5” News, replays over and over. Very strange, not user friendly. Also DRAINS PHONE BATTERY more than any other app