My Verizon App Reviews

3 Months Later, Still no Refund. This is the only place I can complain about Verizon's customer service, because speaking with a live person is difficult and even if they are helpful, they may not be able to do anything! I purchased Bluetooth headphones through the app November 4, and after 2 weeks decided they weren't for me. I used the return label provided in the product box and handed it off to UPS. After not seeing a refund, I live chatted with a rep, who says it would show on the next bill. After it didn't, I chatted with another rep who assured me it would show in just 3 days. Surprise surprise, that never happened. I finally set up a call with a live person last week who is trying to help. The return label did not match the tracking number generated thru the return process and so they say they never received it. Nowhere in the process did they tell me to get a receipt from UPS, or not to use the label THEY provided. And 2 agents gave me bad info afterward! Now they say they won't refund me unless they can find the merchandise. How is that my fault?? Why should I pay for merchandise I don't have, when I followed the return process Verizon gave me?! BEWARE buyer! You're on your own with Verizon returns. Because they have the biggest network, they figure they can just screw their customers???

App doesn’t work half the time. I don’t understand how they have such great reviews on the app. I have been a customer close to 2 decades. I don’t have many problems with service. The only complaint I have about he company is that they nickel and dime you and won’t fix it. My husband travels for work and gets tiny international text charges anytime he flies to Alaska. He never receives texts or calls international nor does he make them. Verizon can never figure out or prove legitimacy of the charges, yet they are never reversed. Twice we have been told they will block international on his phone, but that hasn’t helped, we still get the charges. But this review should be for the app, which is not good. When I get emails to tell me to check the app for a bill or rewards, it never links. I have contacted customer service from time to time about the app not even opening. I know the troubleshooting and I do it every time it doesn’t open. Still won’t open. It is so frustrating. I usually wait a week and try again and if it still won’t open, I call again. You can’t even access the rewards program if the app doesn’t open! I have an iPad 12 that I use for the app.

Fix your app’s password system. Not only does my password keep getting erased from my saved passwords, but when I try to reset it and tap the “verify / deny” [popup] message it sends to my phone (rather than an actual text message with a verification number), all I get is rerouted to a blank in-app page that says “Sorry, the content you're looking for is not available.” I try to get help but then I’m told that in order to troubleshoot, I have to log in. I can’t. Because your app and password reset system is broken. Who needs a PIN number or a text message method when y’all use this broken nonsense as the only means to verify?! My app is logged in but I can’t do anything else because it’s asking for a password it won’t save, erased when I manually saved it last time, and now won’t actually give me any way to reset it again despite being on the same signed in phone I purchased the service for several years ago and have never missed a payment on, and it acts like alternative text and email verification don’t exist. This has been an issue for well over a year now. I even updated the app in hopes that would solve it but it hasn’t.

Not happy. I tried several times to pay my Bill online using the link you sent to me. Each time the message I received said “we are experiencing difficulties completing your request. Error” Originally, the rep at the local Verizon store was totally useless. It wasn’t until I tried to use my account that I found out I wasn’t able to use my Smart Watch. So I called the 800 and got some man named Troy. He said my bill would be $80+ and I said that was too much. He asked if I had been in the military and I said yes. He asked if I was a teacher and I said yes but retired. He said that both of those got me discounts but I’d have to prove it. So he gave me links which I couldn’t get to work because my phone wouldn’t allow me to (the one I had JUST purchased at the local Verizon store!). I couldn’t call or text most people including Troy or the links. I did what I could with my daughter’s help and finally was able to call and text but the links were like a runaround. So I called your 800 number again and she gave me new links. Same result! Nada!!! Then the Bill I get is $129!!! So how do you think I feel about Verizon?????

Verizon Wireless : King of the Jungle!. I have been with VZW for years and have enjoyed the best network calls and data connections. I cannot wait for 5g, and possibly dropping my home ISP! However, the Verizon backend systems and applications are horrible and have made my life sometimes a living hell. Customer service is top-notch, they have resolved many problems, but they are not always able to override or correct the horrible system issues. For example, auto-pay has been working for months, but decided not to work today, even though I have plenty of money in my account and I was able to make a manual payment using the same payment method. Ugh!! The app has definitely gotten better over the years, but isn’t perfected yet. It is nice to view and manage my account, and all lines on the family account. My corporate discount does not show up when shopping for accessories, and there is no better selection in the app than in the Verizon store near my house. There are still functions that are advertised via email, link to the app, but then are redirected to the website. There was even an infinity loop where the website directed me back to the app.

Great Value and Service!. Sorry, I don’t care what other carriers advertise or how they try to trash advertise against Verizon.... they have been a great carrier for me and our family! I initially went with them because of their signal quality and clarity during a call. And I recently made a trip through the WV Turnpike. I had a signal all the way through the valley, up and down Ghent Mountain and into Ohio. It didn’t use to be that way.... kudos on new towers and transmission beacons. Sprint could take notes on signal strength... I had them as my initial carrier from SC to FL and when I moved to NC. Dropped calls, signal and clarity in my work and neighborhood was marginal. I had enough and went to their office. Complaining about coverage areas and service. The day I left them, complaining about service the store manager tried helping me due to my complaints. Funny thing, he tried making a call because he said it was my phone... he tried calling the office while I stood there..... and he said, “ Hhmmm! No signal. And I was in their office!! I told you so!!!! Switched that day to Verizon and never looked back...

No connectivity except for the sales component. In trying to track down where my data went, I’ve had no success in getting into the profile pick. If I choose the any sales or upgrade pick almost an instant screen is displayed. I know it’s not my network if part of the app works, but other components fail, but I rebooted the router, rebooted the iPad, uninstalled and reinstalled the app. Still fails. This morning I could get the two factor authentication message or the amount of data text message to launch and eventually they stopped sending. Worked with tech support. They ran the usual script. My response was I’ve done that already you want me to try again. The one that upset me a bit was the question about running through a vpn. I said no. The tech made me go over to the tab and tell her what the screen said. Then the tech tried to remote in. 3 times 3 failures. I’d see the request, I’d allow the request then the request would time out. Finally, I just ended the call and worked through the issue myself. Suffice to say I went in through the other phone on the account and got what I needed. I’m now trying to use my login. No good

Great customer service reversed to horrible customer service. My phone broke, called Verizon received great customer service from VZ Rep-1, she was efficient, courteous and helpful. When the new phone arrived in the mail I had trouble setting kit Up and called VZW back this time talked to VZW Rep-2. She started out very helpful but when she found out Rep-1 didn’t charge me anything for the replacement phone, her attitude instantly changed. She firmly let me know that Rep-1 would be reprimanded. After an hour on the phone with her, she was still unable to help me transfer my data to my phone then blamed my hotel’s network, we were both irritated, me for the obvious reason. I find Verizon’s reps are masters at selling me products and services that I find I don’t really need. The latest was unlimited data, after reporting my sons phone was used by someone else and the data drastically increased. I have been with Verizon for almost 20 years, and for the most part have no complaints, however now, it’s time to shop around for a more competitive provider.

Poor customer service-ON HOLD 2 HRS+. VERIZON IS AN AWFUL COMPANY. If you want any basic customer service, run to any other company. I have 4 Apple devices. Two of them are never used. Plus, I carry devices for my teenage children. I guess that I stay with Berizon out of habit and familiarity. Over the last couple of years I never contact them unless I have a device fail or to purchase a new device. I know that any service issues leave me with stress, a stiff neck, and a coronary. And, all of the Verizon staff are adept at keeping any responsibility on your end. When you finally get them, sometimes they can fair. But forget about getting them to answer when you need them. You cannot reach these guys on chat, phone, online chat, or email. I’m on hold for 2 hours now, my daughters new iPhone quit working. I carry the $50 per month insurance and am willing to pay or do whatever they ask me to do. But, of course, while I am on hold I decided to see if I could sign in and pay the upcoming bill. NO PROBLEM SIGNING IN TO PAY NEXT MONTH’S VERIZON payment, but they will not let me sign in for support. Dumb me, it’s taken me all of this time to realize that this is an intentional customer service design by Verizon. Because I have already paid for the insurance/repair they won’t let me sign in for support. VERIZON IS AN AWFUL COMPANY.

Cost, tried to add data usage and have had no success. We are paying for iPhone 7’s, 6th ones now between us we can not use for a few months and have not been able to get an address from anyone for hours on the phone for fed ex to ship the last 2 for the upgrade Apple gas given us at no cost. My husband has been written up at work twice over these bad model #’s first time in 30 years. Not good on your errors and we’re having to pay full price monthly like I said. We should not pay at all until we get the 10’s. Also I have tried getting the data plan increased due to being unlimited but yet we still have been slowed down on everything so there’s no unlimited at all. Grandson uses WiFi when at our house that’s what kids do. No luck with that either. Seems nobody wants to work with customers. Been to store and shut out the 3 rd trip 30 minutes away after getting 2nd phones and told his job wasn’t critical enough to see us. Had masks and gloves on as well. This was where we purchased the 1s iPhone 7. I want more data and a deduction on our bill for all of our troubles with hours on the phone. It’s all logged on your computers and recorded so a supervisor of billing should take a look at it for taking care of customers

Prepaid Customer. I have had Verizon prepaid for 8 years. I am save the most with them compared to all other companies. I have wonderful signal. I do travel for a living so there is areas I have found that do not have full signal but it’s also in the mountains or valleys in the middle of no where. It is pretty far and few places in between. I love the loyal discounts. I also love that I can order my prepaid phones through the app. I also have a data plan and I have zero complaints about it at all. It is linked to my tablet which is one of my life lines. The only thing that would be nice is certain billing address that are in a restricted zone for Verizon could still pay there bill. I am not sure how many restricted zones there is but I know of one in NC foothills area. This is so the local cell phone companies can work for the population. I’m not against the reason it’s restricted just the fact you can’t pay a bill with that address linked to your cards. Even if you are paying a friend bill or something along that line.

False Advertisement. I recently switched to Verizon. I was told by a assistant manager that my monthly bill would be $102 a month with taxes and fees included. That I could get $5 off if I enroll in auto pay. And that I would get a text message when my bill was due. I was also was not made aware of the activation fee on my first bill. After speaking with customer service, I was informed due to my current plan I am unable to receive credit for the auto pay. I was also shocked that my first payment was $140. The customer representative was nice enough to take 50% off of the activation fee. I also was hit with a late payment fee due to not receiving the text that was suppose to inform me of my bill. I thought everything was taken care, until going to pay my bill. Next bill will be $120. The reason I switched was because my payment would be below my personal budget toward a phone. I wanted to switch because it was becoming a safety hazard not having service in place I desperately needed it. Single mom living alone with my kids and driving to school in the middle of no where by myself. You guys are the best for service but handle business horribly. I’m already trying to find a way out of this hell hole I blindly got myself in.

App is good but buggy. The MyVerizon app is mostly good and does a reasonable job of allowing functionality similar to the main website. However it had two extremely annoying bugs. 1/. It always says that I have a new message that one of my lines is ready for an upgrade (even after clearing it out more times than I have phones). This just makes me ignore messages since it makes the red dot always on with no new info thus defeating the very purpose of the dot which is that there is a new message - yet there isn’t!! That is usually called a lie. It can be a mistake for a while but to leave the mistake unfixed for so long starts to turn it into something else. 2./ The (left of iPhone home screen) widget has recently started to get disconnected from the app. It says to open the app to reconnect but that does not happen. When I log into the account on the app then the widget temporarily updates but promptly disconnects again as soon as the app is closed. This may be an iOS 13.1 driven bug but I would have expected Verizon developers to have fixed this by now since the beta for iOS 13.1 has been out for so long.

Verizon. We have been with Verizon for years however recently we purchased two new iPhone X from Costco with the trade in promotion. After months of calling and speaking with at least 10 customers representatives and each time being told the credits would be applies on the next billing cycle only one phone was credited. The last Verizon representative stated that the other phone on the trade in promotion did not qualify. The representative went on to say that we had been told by other Verizon representatives that the phone did not qualify. When I told her that was not the case she talked over me and would not let me explain. Finally I was able to ask her why the second phone did not qualify and she could not give an answer. I asked to speak to a manager and she said one would call me in the morning. No one ever called. I don’t trust Verizon any more and will be switching carriers very soon. The customer service is going down hill. Something is wrong with Verizon I suggest others steer clear of this company.

Painless as possible. I had to take the time to write this review. I never ever write reviews. I read a lot of them, but I never ever write them unless my experience was absolutely terrible absolutely amazing. And with my phone getting cut off due to a due date switch that I forgot about I needed service and I needed it immediately and Verizon and the My Verizon app I was able to regain coverage with a different number which is not a problem in a matter of two minutes. This is diagnosed painless experience. I’ve had in a situation like this. I spent about an hour dealing with US cellular US Mobile mint mobile, and a couple of other providers and was getting very frustrated. I also tried T-Mobile and that app also gave me the runaround, but the My Verizon app was simple a matter of a minute once I signed up and I just wanted to share with the world how amazing it is and I may be a Verizon customer for life! Thank you, Verizon. I’ve never had Verizon service and I may never have another provider service ever again.

Digital Customer Support. Digital chat and support is fine for many routine matters but there needs to be a better way to handle complicated questions and complaints. I have a 55+ Unlimited plan and got a new iPhone mini and wanted to add 5G and was told it would cost $25, but because this drequired a plan change it cost more than $100. I needed someone to explain this to me and the digital system did not provide this. I should be able to say representative and get someone. Instead I had to go to a Verizon store where a very nice and helpful person explained what happened. I told her I planned to write a letter to corporate headquarters and she suggested I call customer support. After a long roundabout with your digital system that gave no response to my prompt of Computer complaint or 55+ Unlimited but just offered the plans I could change to which did not include 55+ Unlimited. Finally I was prompted to schedule a call. Why wasn’t that suggested to me sooner. So I spent 3 hours to go to the store and return and call digital until I finally got an outstanding employee on the phone who explained the escalation system and resolved the situation in 15 minutes. By the way as a senior on a fixed income I would be forced to switch to a discount source without your 55+ Unlimited. That plan is a real boon for seniors. You should bring it back.

The worst. By far the worst customer service I’ve experienced in years. It’s like they went back to the old ways. First off they almost make you text instead of talking to someone. Then when you finally get a human they really know nothing about how to do it. You can tell they are typing in everything you say and then repeating what they read on their computer. I truly believe they don’t actually know the answers themselves. It’s just frustrating because I have talking to customer service in the past and they can fix things during one call. I have called 3 different times since I got my phone 4 months ago and they still can’t unlock my account. To me it’s the simplest of tasks. I was told someone would reach out to me as the call took over an hour and shocker they did not call. Then today when they finally reset my account. Shocker it didn’t work. Literally a 44 minute call, I am on hold with a 35 minute call now as they have transferred me for the 6th or 7th time today. I just want to set up auto draft and pay my bill but can’t because I nor the “customer service” associates can get into my accounts let me log in. This would be laughable if it was taking up so much of my time. Terrible.

Verizon loops. It has taken me a month to get my service with Verizon figured out and payment lowered to where it was prior to the over heated battery that required me to exchange my iphone for a new one. I spent over a dozen times trying to get on the website, changing passwords, speaking to a dozen chat representatives, and getting absolutely no where. It is sad to see a company change from service oriented to one that can’t even speak to their customer on a phone. The automated system sends you into multiple loops never providing the option to needed to solve the problem. My Verizon is also clumsy and requires its users to have different passwords, that require changing each time you try to log in. My last visit required me to change my password 5 times before getting into my account. Are all your employees so wrapped up in their commissions that they no longer care about the people they are serving? What are the benefits to keep them in chat session for hours, accomplishing little, just to keep them hanging in chat space. I hope you will consider changing your service to put your customers first again. It causes me stress just to hear the word Verizon. I can’t believe that your service costs twice the amount of other companies and my bill continues to increase. There is absolutely no benefits to be a verizon customers any longer.

Cannot make sense of bill & cannot reach Verizon Help. I cannot get a live person on the phone to explain why our Verizon service is deteriorating and our bill is steadily going up for “add-on” services we do not use or want. The Verizon Smart Family plan has never worked correctly on this iPhone 7 Plus even though Verizon charges $9.99 per month. The 2 Gizmos on the account are no longer active nor in our possession. We do not want Verizon Navigation nor Verizon Roadside Assistance. And, the HUM is no longer on a vehicle in use. We are being highly overcharged. Data Service has slowed down dramatically. Is anyone else in this situation? Our bill is increasing every month and there is no rational reason. We are using 3 older Apple Smartphones and have 1 Apple iPad on our plan. It makes no sense to be making monthly payments nearing $300 for basic service and protection. We are loyal long-standing Verizon customers. I have been working to reach and now waiting for Verizon Account Assistance for nearly an hour - just to pay our bill!

Very poor service.. I am a new customer. I recently purchased a service plan for my Ipad pro. Shortly after my visit to Verizon, I attempted to set up my account with Verizon. I was unable to register with Verizon. I contacted the helpdesk. I spent more than two hours with a Verizon representative who was not able to correct or solve my problem. She said she would do some research and would contact me the next day at 8 AM. I was not contacted at all. I then called Verizon help desk again and spent another two hours trying to solve the problem. The problem again was not solved. I was advised by that representative that I would be contacted by Verizon so that I could get the problem resolved. I was not contacted at all. I was able to finally get my account set and working. I did this with my daughter who apparently is smarter than their representatives. She took the chip provided by Verizon out of the iPad Pro and put it into my Apple telephone. She was then able via the phone connection to set up the account. She then put the chip back into my iPad Pro and it is working properly and I can now log onto my Verizon account. This is my first dealings with Verizon. To say that I am disappointing would be a severe understatement. If this is the best they can do, I suppose I will have to do business with another provider.

Bad sales vs actual. Sales manager was awesome and got me a really good deal. The person that I called to set it up erased the deal ended up charging more than what I thought and convinced me I would get the deal once i sent back my phones. None of that was true, or that was what I was told by someone else. To complicate things my iPad and iWatch which has a cell package for some reason no long connect to cellular service once they “cleared it up” and I can’t bring my self to call them and be on hold all day for the fourth time. I bet I’ve already spent 30 hrs talking with sales and customer service. Needless to say I have been a loyal Verizon user but the gimmicks and hoops they make you jump through have turned me off. Now they have Verizon up, but when you read the fine print basically they are giving you a crap deals. I’ll be shopping around when my contract ends to see how others compare with customer service. It’s to bad because everyone that I did talk to was great they just are forced to work in a system that is completely broken and disconnected between their sales and tech team. Leadership has failed these workers, and probably put the cash that people were screwed out into their pockets because like me eventually they gave up and just paid.

Easy as pie!. I have had Verizon going on 6 years now and have always been an extremely satisfied customer. The service doesn’t even compare to all other service providers. I can honestly attribute the service to saving my life! Or just making it possible to get in contact with someone in times of desperation. The service has almost always been there even when I’m in the most remote parts of Arizona. Also beyond the great service Verizon provides I also love the great communication they establish through text messages and emails. When I’m getting. Lose to my data limits iam always alerted. When the bill is coming I’m never in the dark. When my account was breached and charges were made that weren’t mine they were quickly addressed and removed. The easy to navigate app also allows you to simply check or change important account details. I plan to always have Verizon because I know with them I’ll be taken care of in more ways then any service out there can. Thank you Verizon!

VIP Service. My name is Ms. Legardy, I have been a customer when the carrier was air touch cellular, cellular one and now Verizon wireless. I have had over 11 phones within the period of 25 years. To be honest when I was a VIP customer they gave me a free phone for Mother’s Day which that free phone was the best phone I have ever had. The iPhones are nice when it comes to technology but the cons of a iPhone is when you drop it! The iPhone crack to easily. I would like to design a bubble(plastic hard form)design if and when the iPhones has a hard impact it bounce on impact and not crack. This will save on costly payments of having to get the iPhones serviced repeatedly from a impact. The pros of the iPhones: You can you it as your PC. I can check emails, type, copy, paste, use for zoom calls etc... Also, I would like to see that if you are a customer for over 25 years the customer should receive a 10% discount. Thank you for your time and great customer service!

Device Mac Addresses Missing. Verizon has asked us to transition to this new app and away from the old MyFios app. One of the features that I used on the MyFios app, is being able to individually manage my devices via the name and their mac addresses. I have a few smart plugs that all show up as the same name, but I used to be able to click on them, see their MAC address and individually allow or deny internet access to that device. They have removed that feature from the old app and it’s not on the new app either. I can manage the internet access under Home Network Protection, but it no longer shows the MAC addresses, so if the devices have the same name, I don’t know which device I’m managing without taking them all offline, and renaming them individually. I would like the MAC address to show for all devices wherever you’re able to manage the devices. Not even sure why such a key feature was removed. If you’re going to migrate customers away from one app to a newer integrated app, the most basic feature should be to, at least and at a minimum, retain a baseline of all of the existing features of the old app. I’m just so disgusted. Hopefully the feature is still available via remote access to the router.

Worst wireless company. After being a Verizon customer for 14 long years I have a few things I need to say. The Verizon I joined with is not the Verizon I left. I used to justify their outrages charges because I was getting really great service. I stopped receiving great service several months ago and constantly asked for their help. No one could figure out why I suddenly had no reception- 1 bar everywhere. It wasn’t just me, it was all of our lines. After speaking with friends I discovered they were having the same issues withVerizon as well. My last communication with them I let them know I was leaving for Another carrier because I never had service but was paying almost 400/month for 4 lines. The rep admitted “yeah we are aware there have been issues with our service, we are working on it” but yet offer 0 discount on their outrageous charges. The topping to the cake is I asked if my pictures would be lost after I left Verizon- because I use their cloud service. I was told I would have 30 days to pull them off. I had a ton of pictures of my deceased parents. As soon as I switched- within seconds I was kicked out of Verizon’s cloud and now my pictures are gone forever. Thanks for nothing Verizon!

Review on Bill. I’m a very satisfied Verizon Wireless Customer and main reason I’ve decided to stay with them is their customer service is wonderful! I almost feel forced to have them. All the other companies either have merging companies joining them them, or advertising specials on all media platforms. Once their at that breaking point , you know they too are struggling. How often do you ever see Verizon Wireless advertising, you don’t . Mainly because they are set straight. The only problem I have is my bill seems to be getting higher and higher. As a loyal customer who has been with the company for all these years it would be nice not to be charged for line fees each month. Expecially when my whole family is with Verizon under one roof. Certain fees in my opinion should be waived once you’ve hit loyal status ( it sure would help now due to the Covid19 hit). Same goes for our local Cable Companies too!!! Overall it’s the wonderful signal and great customer service I’ve experienced.

Customer Happy Service. Verizon is amazing. Very customer oriented. Anna specifically is amazing and the reason for my need to submit a review I am a customer coming from T-Mobile among many I’m sure. Verizon has had a few issues with getting my order submitted due to fraudulent accounts from the past I’ve had to rectify. The service is great the agents are great the internet and promotions have been great. Hopefully the bill will be as promised. The website is not working properly and when I’m trying to submit documents it fails but when I call in, I always get the assistance that I need with friendly understanding representatives and that’s very important because there’s always going to a a glitch or a technical issue that is beyond our control and the difference is going to be how the representatives take care of you and accommodate you when you call in. Verizon has been amazing. Hopefully they will accommodate me with the difficulties I have been through as a new customer, and I’m sure they will. I give Verizon five stars!

Fraudulent minor child support is a felony offense in Missouri. I have been trying to make contact with the Attorney General office for Missouri Attorney General Andrew Bailey who is going to get the information to what you and Apple are doing to help a criminal by tracking and monitoring and giving a business that has 10 lines (computers)of service and Verizon Wireless is only available on five of those lines to receive service and Apple is allowing is all 10 lines to running on one Apple ID I have been locked out of my T-Mobile account back in April and I am now unable access my Verizon Wireless prepaid account and I am not a minor I’m not a handicap I am not a business owner and I have never ever worked for a business that provides services for online internet and communication services I am a customer a consumer I have been stalked and abused by the customer you provide services for the detective David Abraham is handling my case of the Independence Missouri Police Department the complaint has been made and I am awaiting the response of the investigation and I am very concerned the business owner is going to murder me this has been ongoing since 2017 and this is a very serious matter I am going to hold you and Apple responsible for the monster you continue to protect his identity and my family will be holding you accountable if he kills me

USELESS AND TERRIBLE APP!!!. I’ve had my Verizon home internet service for a little over 2 months now and downloaded this app as instructed to help with certain things, like setting up auto pay. The whole point is to help provide customers with a easy way to access service options, deals, billing, etc. All you have to do is download the MyVerizon app and link your account services, but wait… After putting in every and any information needed, you realize that you can’t even link your account services. Just a never ending loop of representatives who can’t fix the issue and inputting information. It’s a nuisance, I can’t even see when my bill is due or even the amount. I literally couldn’t even pay my bill because there was no number or option besides this app provided to pay my bill paperless and remotely. I literally had to call customer service to be able to pay my bill, but the cherry on top is having to pay an extra $10 fee on top of the bill because they “Helped” me. What a joke… I’ve read online with countless more customers experiencing the same issue. This is embarrassing that a company this big could fail so miserably at something so simple.

Service and charges. I am too dissatisfied with all the hidden charges. Recently I wanted to talk with a real person not an automated response that almost never works. I wanted to get information about my account and after several "screens" and a quite a bit waiting time, got a human being to talk too. I forgot to mention that before I was connected the "wonderful" automated service "told" me that I would be charge 7 dollars in order to talk with someone breathing. I wanted also to change my plan because from an account that cost 65 dollars and change I was told that that was past due and all the other charges were because I ran out of data. I have to be fair and said that I received some notices that my account was going to be charged 15 dollars, twice, for my "excess" of using data. However, was told that I owed an extra 115 dollars more. The "solution" , thought, change my plan to "unlimited" data. I was told "no problem" and was told for a 88 dollars a month, plus probably I will end paying another 88 dollars, for hidden charges, who knows. Also when I have tried to pay at one of their "stores", with cash, I've been told that there is 3 extra dollars. WHAT??? Now T-mobile is looking better and better.

They simply don’t know what they’re doing. On Friday afternoon, I called and asked to have an iPad cellular service and one of the phone numbers disconnected from my account. The phone number was to be transferred to an 87-year-old man who lives alone in the woods. I spent two hours on the phone with someone named Jason, who thought he had it taken care of I made him promise not to change that other phone number over until he made sure he had it connected to the elderly gentleman who would otherwise be alone in the woods. Well, you know what happened as soon as the phone call was over that account was disconnected rather than transferred and the man in the woods had no service. So Saturday I can on the phone with someone who works at trying to straighten out that transfer and also tries to remove my iPad from cellular service. After two hours that seemed almost impossible. Period Sunday I’m out to dinner with some friends and the phone rings. And someone from Verizon asked me if I give my permission to transfer the account to the man in the woods.. It’s people simply do not know what they are doing. I have no idea if my iPad still have cellular service or not. Dealing with Verizon. It is not a simple transaction. It’s a nightmare weekend activity.

Scam Artists. I was lied to by a salesman and told that there was a promotion on the phone I was buying and I would get a free tablet. He insisted that I take it even though I didn’t want it. He even showed me on the bill that they removed the $300 charge that it would normally cost. On my next bill the $300 charge was there along with a new line charge. I called Verizon and they couldn’t help me because the Verizon store is independent from corporate Verizon. I went into the store and told them the story and asked to return the tablet and get rid of the line. They said I was over the 2 week return policy but they would but in a request with Verizon corporate. Nothing happened so I had to go back again and again and finally they but in the request. The request went to Verizon and they approved it after questioning me at length on the phone. I had to go back to the store to complete the return and then call Verizon corporate to make sure the line was off my bill. After all of that I have a $400 telephone bill! So after 20 years of being a Verizon customer I am done. Do not trust this company! Read the fine print if you do business with them! This company is out to take you for every cent they can get!!!!! They are crooks and scam artists!!!

Terrible communication. I’ve spoken to several people who could not help me I was transferred to so many people who could not help me. I tried the call back number several times and when Verizon called I’d answer and there would be no one on the line and hangs up. I walked into several Verizon stores and one was not open on business hours and another was a retailer so they could not help me with setting up auto pay or find out why my free Apple Music for 6 months was not allowing me to be eligible. It was also a pain just setting up auto pay your system kept telling me it wasn’t available. I am a new Verizon wireless customer and just purchased the iPhone 12 pro max. Also I was told I would have the $40 waived for the activation fee after so many inconveniences but that never happened. So far everything about this phone company has been extremely inconvenient and a headache. Will be switching over if this continues. I have no hope in Verizon which is so sad because I thought I switched over to a “better” phone company.

Over priced Terrible service Promised three months refund never got anything over 79. For almost a year, keep in mind we were under a two-year contract Verizon we were calling at least every couple of days at one point because the service was dropping you couldn’t hear the person on the other end of the phone so Verizon had all our phones checked out and said the phones were fine, and then they sent out what they said would be an adapter to boost the signal that didn’t work so again after a couple of months they then told us that they were checking the lines and because things were turning to 5G that obviously Verizon was not going to be a service for us even though we’ve had them now for seven years, but just in a different area. We were promised three months worth of bill credits at $219 a month by the way for two phones and one iPad, we received a bill credit of $79 and that was it. When our contract expires in November we will be switching to mint mobile, if you’re going to haveCrappy service you might as well pay $15 instead of almost $220 a month. Bye-bye Verizon.

8 or 9 mth purchase of an IPHONE 8. I had a 6. The 6 was better than this 8. I always can tell. a nice change and better performance! Not true on the 8. I do not like it. Unusual for me. Also went to Verizon store twice about phone and not charging. First salesman. Novice but very polite. Gave me another one. In a couple of months, quit charging again. Went back to store and after talking to 2 people. My first salesman or WETCALTM told me he was being nice by giving me the charging cable. I asked for the manager and the gentleman told me he should B back to soon from lunch. He was there very soon. I talked to him for a few minutes about the chargers going out He was rude and told me I needed to talk to Apple about my issue, “We don’t handle that kind of thing here”. Will you kindly explain to me why I was not told up front that I had to deal with Apple about the chargers? I’m a big girl! Think I could have handled that. And I hate to complain. I’d rather compliment. How would an average “Joe” know what Verizon covers vs what IPHONE covers. I will never go by this store again! I don’t have to! Elizabeth Wiser

Not happy!. I’m not happy. At all. I upgraded my phone the other day & was informed that for years I’ve been paying $10 a month for the hum option. I never asked for anything extra. I was told @ the Verizon store by the Loop on John Young & Osceola that if I switched from a Samsung back to an apple it was free & included. I told him that that seemed too good to be true to have this extra option & it be completely free. He reassured me like 3x that it was COMPLETELY free. That was a few years ago. I was lied to just so someone could make extra commission off of me?! Are you kidding?! Fast forward, someone crashed into my car & it was totaled. I forgot the hum inside it because I WAS TOLD IT WAS FREE & didn’t think it should matter. That was in March. So, even if I am getting screwed over for the past few years @ least I had the function. But I went without a car for 4 months. At the end of the day I should be reimbursed for the whole time SINCE I WAS LIED TO BY A VERIZON ASSOCIATE. At the very least I shouldn’t have to pay for those months. This is so ridiculous. It’s not 1984. How is it possible in the 2010’s that such a “reputable” company could have been so shady? Not happy. Zero happiness on my end. I wouldn’t have reinstated any kind of relationship w/ Verizon if I’d known this before I got my new phone. Shame on you, Verizon. Shame on you!!

Better deals and services. I came from T-Mobile, one line and I was paying almost $300. T-Mobile I’ve asked multiple times if they had any student discounts, or teacher discounts. They kept denying and saying no, and they don’t know if they’ll ever do that. I was getting tired of paying so much for just one line, I went to Verizon as soon as I became a college student, and I started getting discounts like crazy. Benefits that I never got from T-Mobile, and better service! I’ve been with Verizon ever since, every time I go to T-Mobile store because my family member has T-Mobile. They offer me deals, but I tell them unless you get teacher, discounts or stud discounts, or any other type of the benefits. I’m staying with Verizon. I’ve told my closest friends who are in college, or closest friends that are our educators about Verizon. Yes Verizon had an outage, but you guys stayed on top of it! And you brought service back, it wasn’t that big of a deal. Verizon has been there and the customer service is outstanding! Very happy and grateful!

Home Internet 5g terrible and Lies about free trial. Have had optimum for decades and was sick of their robbery (tens of thousands of dollars over 4+ decades including TV). Live in a not dense area so they’re the only cable option and we have Verizon for phones so tried this. Big mistake. Called 3+ times to ask questions not just technical but pricing and was told in no uncertain terms each time m that the cost for everything including the first month would fall under a 30 day money back guarantee. lo and behold the connection is terrible for a big house, even with extenders (tried google and d-link). Tried everything to configure. So before 30 days cancelled and was told we would be refunded all charges. Month then 2 passes by and bill still is lacking $50 and so call and was told that was the charge for a month. When I ask that the calls of me being told it wouldn’t be replayed, despite then always saying each call recorded, they say now that the monthly charge was never under the 30 day money back guarantee and can’t vouch for what was said before. Oh and btw I can never log in to their website either on iPhone, iPad and mac, just locks me out and tells me to call. Horrible, detestable company and app/website

M M Guy. This is the most worthless app I have ever downloaded. I bought a new iphone7 to replace an iPhone 5s and paid for it with my credit card. I asked Verizon sales agent to text me the shipping info and for a copy of the invoice. He told me I had to download this app to get the information I wanted. Reluctantly, I did as he said. After getting it all set up with account number and password I attempted to retrieve the information I wanted. I was told that I hadn’t purchased anything and I had no account. I repeated this again the next day. This time I was told I had no account, that I had no purchases, and that my next bill would be $68. No account but a bill! I deleted the app and then tried to get the information on line using the Chat option. This also proved impossible. The Chat person kept telling me to download the app to get what I wanted. The only good thing about chat is he knew I had an account. I asked to talk to a real living person who spoke English the way I do but was told that was not possible due to the Corona virus. I finally gave up. I have been a Verizon customer since the early 90’s but it is not looking good that I will be around much longer. Customer Service is just a few mm above Dish and Direct tv at the bottom of the customer service chart.

Great customer service…one time!. Last week, i needed help with several things and chatted to a live agent. I ended up chatting with this great agent, think his name was Mark, for around 2 hours. He got everything I needed done, even order my new phone and processed trade in value. It was a great experience. Well a few days later, wondering where this phone is only to be told the order was canceled. Back to customer service trying to find out wth happened and replace the order . Same phone, same trade in, etc. Except the agent today doesn’t introduce themselves, is short with words, and doesnt seem to understand the very plain english things im asking for despite multiple patient and polite requests. In the end, this stupid app keeps signing me out of the account, never used to do that, was always logged in before actually. Have to log back in with password each and every time I slide away from the app now. Massive headache because this disconnects me from my confused agent. After the second time disconnecting and third time repeating myself, an hour later this agent got nothing done for me except burn my time. You would think some as ubiquitous as mobile phone service would be simple and easy by now. If robots really do replace human workers in the future here’s a good place to start. They’d have the advantage at Verizon.

Customer Service. Good morning to all the readers I know as we read reviews in my experience I think they’re best written right there and then right after the situation I gave it to Verizon five stars based on customer service might not be on the phone or Wi-Fi or whatever things happen at certain times we can’t get good connection it’s not Verizon‘s fault but I want to say no matter what no matter win 24 hours a day I know for a fact every time I’ve called for the past few years Verizon has the best customer service and this goes out to everyone I’ve spoken to for the past few years they all have product knowledge they all have the training they need to satisfy what I needed so I hope this helps somebody a customer or even an employee if you’re the employee keep up the good work if you’re a customer hey we always can’t get the best customer service sometimes they’re new or lack of knowledge I just ask you to be patient and give them a chance thank you

Don't listen to what they tell you in the store. I have had a few lines with Verizon for over 15 years. I few months ago I bought another two lines using the buy one, get one free plan promotion. My husband and I were at the store for quite a while with the agent discussing the promotion and what data plan to choose. We were given a price for what our bill would be once the promotion kicked in. They also told me that it might take a cycle or two for the credit to show up. After a couple of months I went back to the store. They weren't sure why the credit had not come off but just asked me to be patient. The same thing the next month. I gave up on the store and called Verizon directly, which obviously I should have done from the beginning!!! Now they tell me that the promotion was only good if you have the unlimited data plan. They were all too happy to switch me to the unlimited plan so they could give me the promotion and were somehow surprised that I didn't want to pay an extra $57 a month to get the $30 promotion. I work in a business that honors what our salespeople promote. Obviously Verizon does not care about their customers, long term or not. they also do not believe in training their employees because not one, not two, but three employees told me that I was eligible for the promotion.

Verizon App much better than retail store!. I went to a Verizon retail store to upgrade my 2 phones and I left the store with one major headache. I waited for what seemed like forever. Then once someone was ready, all they talked about were the promotions I didn’t qualify for. Once we were finally able to place the order for the devices I actually wanted, their terminal keep declining my card. I even called my back while I was in the store and my bank clearly stated the problem was on Verizon’s end. My sales person was adamant it was NOT Verizon’s fault. Them gave me the telesales number for Verizon (which was worse than going into the store). Telesales agent kept saying my bill was past due. Like I would really come into the store to do an upgrade on 2 phones knowing my bill was past due. After 2 days of going back and forth with Verizon telesales, I finally just went on the app and placed my order. It’s very frustrating to the pay the amount I’m paying for my service and I can’t even receive subpar customer service. Shame!! 🤦🏾‍♀️

iPhone 12 Pro Max and Verizon Customer Service. Today, October 26, 2021 at 12:59 PMI called Verizon Customer Service and after going thru the automative which took so time I was switch to Customer Service which I had to wait along time to get someone. When I finally got Customer Service Representative Ashley on the phone, she asked me what is the reason for my call, this is after verifying who I am and phone number. I told her I had two issues one was when I dial Xfinity’s I don’t get a ring like I used to, letting me know the call has gone through and second when it comes to Xfinity and Terminex I never seem to get their texts that they claim to send me for verification. Can she help me. I was asked when this occurred and my reply was before IOS 14 updated. it’s been occurring for a while. Can she help me? She mentioned something to me and placed on hold. I was on hold for a long time, before I got the dial tone on the other end and never a call back, which lets me know that she hang up on me, instead of helping me. This is so rude and unprofessional. How can I recommend anyone for Verizon if this is how they are treating their customer. Not to mentioned that my issue was never resolved. What are they hiring now a days. This is the reason for one star.

Very unhappy. I plan to pay off phone and cancel service most likely. I have explained this MANY times for a year. When I was getting a divorce, I needed a phone in my own name, called Verizon, but did not pass the fraud test. Went to the store, received my phone, filled out everything *exactly* the way I told them over the phone. A WEEK later (shouldn’t it have been much sooner?) I received another phone in the mail. I called Verizon to see how to return. I was told I was not sent a phone, yet the box clearly came from Verizon. Called the store, same thing - I was never sent a phone. I put the phone in a lock box. I NEVER received a bill, the phone was never activated, and it was not on my monthly bill. I moved to Texas, and a YEAR later, I received a letter from a collection agency for the amount of THAT phone. I called Verizon and they told me that phone was in the name of “Shelline Bonham,” while the other is “Shellye Bonham.” WHAT?!? Why didn’t they tell me that a YEAR ago?!?! I received a text from Verizon saying it was time to upgrade my phone, but when I tried, I was denied because of THAT phone! I told them I have it, it’s brand new, I will bring it to the store, but the customer rep said Verizon denied it. I’m sick of it - all of the calls, doing the right thing from the beginning to be treated this way and want out.

Verizon Wireless is horrible. We got the phone for my son so when he stays with his dad in a different state we can get in touch with him. The phone itself is fine and has no issues. The issues lies when we tried to switch service providers. We switched providers only because where we are moving to Verizon has very little service. Now his, my wife’s and my phones were all paid off at the same time. My wife’s and my phone had no issue when switching. My son, which has to stay in a different state, can not use his phone because there was a 60 day lock of his service provider (only his phone). After being on the phone with Verizon customer service and being hung up on by a customer service agent after asking to speak with a supervisor nothing got done. They said there is nothing they can do for his phone and we have to wait until the 60 day time frame is up. So now he can not use the phone that was purchased for him (100% paid for) to call his friends or family until Verizon decides to unlock it. Again the phone is good and would recommend it but Verizon and their customer service department is absolutely horrible. Definitely stay away from Verizon

Billing frustrations. A month and a half ago I spent 2 1/2 hrs on on and off the phone with Verizon trying to get “unbundled” from my son and daughter-in-law’s monthly bill as they moved out of state and left Verizon. I finally ended up with a VERY helpful agent who set us up with a senior discount and a military discount pending. I was so happy to see my last bill $25 less than my previous bill. Well, that only lasted for a month! I received my notice today that Verizon was going to take their automatic payment for the same amount that my bill was 3 months ago. Once again I spent over an hr on the phone with Verizon trying to get this bill straightened out. After finally talking with a supervisor my bill is supposedly back to what it was last month. Now the true test is how long will that last?! I’m still waiting for them to apply the military discount, which I was told 3 months ago that it would take a couple of months for it to be implemented; but today I was told by the supervisor that we would be lucky to have it by the end of the year. I’m sooo weary of all of Verizon’s gimmicks, and no real follow through. If this happens again it will be time to change carriers!! 😟

I’ve been with Verizon for over 21 years, this year might be my last. I’ve been with Verizon for over 21 years, when I was pregnant with my first son I got the big chunky cell just in case, I think they were PacTel then. Jump to this year, my cell phone broke so they sent me a new one, in the box there was no return label and no return envelope. When I went to the Verizon store they gave me a return envelope and a box So I returned it and it came back to my house because the employee put my address on the return label! I have called numerous times and people have told me they will take care of it & they promise since my account was billed over $500 for the phone that was returned. I never received received the credit & they won’t return my emails. I have called numerous times as well and I have been told it will be looked into and yet nobody has credited my account the $500. Even stranger,?my bills are usually auto paid and for some reason they took that off. Here’s the last straw, the last text I got it said I was in collections. Yes, this might be my last month with Verizon. I don’t have the time to babysit them. And I don’t like being told something will be taken care of personally by someone and it doesn’t happen. If rather pay everything I owe them & move elsewhere if I’m not a valued customer after 22 years.

Verizon Support Long Lost. 22 years with Verizon and the support has fallen of the planet. No matter whom I've conducted business with in the past, no matter the experience, Verizon Wireless, their service and support is the worst experience I've had dealing with any service provider I have had in my time on earth. If not for the work network area coverage, I would've left Verizon 4 years ago. The degraded state of support is astounding. Try tapping your way to an upgrade and see how long it takes for you to acquire a new device. The loops and confusion it causes makes you wonder if anyone is using their own system as an employee to acquire a device or service. God bless any of the elderly that have to decode their way through the labyrinth of choices or selections to finally come to a point where not only can you not accomplish your mission, but you'll never find another person to discuss the process with. The path to a new device is akin to an 8 bit adventure style vide game in the 80's that could never be complete if you haven't consciously decided to give one full consecutive year of your life to an ancient discovery of a game designers easter egg. Funny? Maybe, but more likely to eventually be the company's downfall.

Old Faithful. I have been with Verizon/Verizon wireless for I think around 35 years give or take. If I were not happy with their services, I would not be a customer. My longevity proves I am very happy. I think there greatest asset is their customer service. That is a number one priority for me. I do not patronize any company with sorry customer service, no matter how much I would save. You get what you pay for at Verizon. Anytime I have had to call them on a problem it was usually solved during the first phone call or I got a return call soon after. I have NEVER had a problem that was ignored or where I had to call back because someone did not follow through. Funny story: My son owns his own business. He was going out of town with my granddaughters. He did not have Verizon because he thought he was saving money. He was trying to get a GPS signal because they got lost. When he couldn’t get one on his service, he ask my granddaughter if he could look at her phone. (On my Verizon account) Taada service! And they were on their way with no delay. He now has Verizon!

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Can't even enter my number. Terrible

no use. i’m from australia so it won’t let me put my number in, this is useless

Doesn't work. Can't sign in with the app. Can on the web

How much data used?. There are two limits on my unlimited data plan: 1. 15GB of hot spot 2. 22GB of high speed With the current app, It is impossible to determine the amounts of each that are used or how they impact each other.

Won't even open. Can't even review this ap properly because it never progresses past the loading screen

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Hans Jürgen. Great app. If you live outside the USA but travel to there and have a Verizon account its now so so easy to make a payment. I've been with Horizon since 08' and I'll never go back to a rip off Canadian carrier. They're new unlimited data plan needs to be tweaked as we find out unlimited does not mean unlimited especially once you're outside the USA. They'll figure that out. They are great!

Verizon. I’m so happy with Verizon the payment and shopping process is first class! So easy to use and to pay. I ordered a few IPhone wireless ear buds.. so easy to place order and to pay.

Endless spam calls. Since getting a number from Verizon I have been non stop spam called

The best. The best in North America

Marlin. App has been locked on me for over a year. No one can unlock it. Can only pay bills on it

A must have for Verizon customers.. Great app for keeping on top of usage on multiple lines. Very user friendly and convenient for modifying and making payments to your account.

The best company ever. It has always been a pleasure to deal with any person that works for Verizon they do a fantastic job and are wonderful people blue ribbon service all the way thanks

Payment. Tried changing credit card info but because I’m a canadian customer I cannot enter a zip code On phone for 1hr 25min only to get cut off with no resolution

Happy customer. Verizon day two with your service and website and I am over the moon pleased. Thank you

Good service. I’m pleased with Verizon.

Apple Music. What a pain to set this up. Links send you in circles looking for what you really wanted.

Garbage. App is so completely garbage to use when setting up

Seamless. Easy, efficient and beautiful design. 👍

Canadian Customer. The Verizon app has made it so easy to pay my sons phone bill while he is away at school. Thank you Verizon.

Change payments. As a Canadian customer it was very frustrating trying to change my credit card information and was impossible to talk to a person to help me through my problems!

Page won’t open. The page is blank and won’t open

This is not working. This app will not let me add a different credit card for paying my bill

Verizone. Good application !

Terrible. Slow, feels like you’re using a crappy mobile version of a web page. Login is always a struggle. I’d give it zero if I could.

Burrow manager. Seems like I am being throttled?

Excellent app very easy to navigate. Highly recommend

Verizon Rules!!!. Just the best. No bones about it. The best coverage, the best service, and all things considered, the best value

Finally an App that works. App does everything it needs to do quite well. Easy to use, never had an issue.

Problem. I am trying to sign up and it isn't working , I am putting my Canadian phone number but the system wrote the number isn't in our records ,

Easy to use. I like it.. Easy to use. I like it.

Internet problem. Very slow internet

Won't work. It worked perfect at first now won't even open. Crap.

Works Great!. Love the app! It's easy to use, straight forward, and holds my information correctly. Thanks for making an app that works for those of us outside of the U.S.

Read the fine print. I signed up for autopay option in store and surprise! No autopay with credit card. Thanks Verizon for not clarifying that. Any why are you the only service that doesn’t offer the discount on auto pay with a credit card??

Great service, terrible app. I have great coverage through Verizon, but this app is total garbage. It doesn’t load anything, it freezes, and every page is 404 error. Its not like I have a terrible phone, I have an iPhone 13. This app is surprisingly bad for an internet and phone company. Hopefully they do better.

Verizon in Canada and USA unlimited DATA. “In Canada they do not offer unlimited data - So Verizon is The Right Choice” Verizon Network is Excellent I use my I-phone in mainly Florida USA and Ontario Canada works amazingly unlimited Data unlimited calling and texting just an excellent program Canadian carriers don’t offer Unlimited Data!!

Very good!. App is snappy and elegant, while making it easy for me to pay bills.

App keeps crashing on 3G. If used on wifi it works well. I like it.

Worst app I have ever used. This app consistently forgets my password and makes me reset it. Crashes. Logs me out. Doesn’t send push notifications even when I set them up. Yet another garbage product from this company. Most of these reviews have to be fake.

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When It Is Good...... I just read the review from May. Here I thought I was the only person pulling my hair out with Verizon. I left for Mexico in December. Called to set up a calling plan as I would be there 4 months. My husband does not take his phone so I was told to suspend the service till April. Come Mid January....I get a text saying I am over the data limit. I did not even turn on data as we have Internet. I called International to ask what was going on. It only went down hill from there. Each time I called I got a different solution....all very nice phone people.....but my phone issues were running into the hundreds of dollars a month. Finally, in March, I was told about the Go Unlimited 55 plus loyalty program! Finally, a solution. I too stated that friends in Mexico were not paying anywhere near what I was paying and threatened to change to AT&T. So, what I do find interesting is that if you go to the international Verizon website....there is no mention of this program.....

Verizon is downgrading peoples credit. I switched from tmobile a few months ago and was given promises of paying for my phones if i traded them in, then was told that i was not going to receive the credits after 1 month of service so I now could not return my phones. But service was ok so I decide to stick with the new plan since my tmobile account was canceled. After 2 months I found out that they decreased my credit amount which has done it for me. Initially I had 3150 dollars credit for financing and used the hole amount for 3 iPhones, after 2 months I now over my spending limit because they decided to bring it down to 2000. On too of that because I am on a sales maker verizon decided to not allow me to upgrade my phones at all! So I have a broken phone that wants to pay off and purchase a iPhone 11 pro max but they will not even sell me the new phone at full price.

Data Hub - inaccurate. I check Data Hub every morning. There have been several times where, out of nowhere, it says “You are out of data! Get more data now!” I have spent a very large amount of time calling in or doing a live chat to confirm that I am not out of data, yet the rep can’t see the inaccurate info on the app and they tell me to not worry. Once I was even transferred to technical support and was told it was just a glitch and to not worry about it. Once I was told to just continue checking every day as the app would eventually refresh and update, once I was told to wait until the end of my billing cycle as data would replenish at that point, and most recently I was told to try uninstalling and reinstalling the app. I have had to do that twice in the last week. There are clearly problems with your app. It is very time consuming. This glitch occurred on our family vacation when we needed data for mapping. And right now, I have a child in a foreign country for a college seminar and he absolutely needs data for academic purposes, to navigate his surroundings and for safety. The unreliability of the app is time consuming and disconcerting.

Worst experience I’ve ever had. So I switch to Verizon about two months ago I got to be honest so far it is the worst experience I’ve ever had the customer service agents are absolutely unknowledgeable they will lie to you they hang up on you when you don’t say something they like when you ask them questions I don’t know they’ll just disconnect the call I’ll put you on hold for 35 minutes and you just sit there and wait and wait and wait until you finally hung up because you know they’re not coming back they treat you like you’re nothing absolutely worthless and quite frankly I’m about done giving them any of my money they are the absolute worst company I’ve ever ever ever dealt with with, The supervisors will lie to you you can schedule 100 callbacks but when they don’t want to they won’t call you back I literally been waiting over a week to get one simple question answered unbelievable

Stolen new iPhone. My mom and I have been customers for over 25 YEARS!!! We had one of the first bag phones you out in your car! Anyways, we ordered two new phones bc ours were old and out of date. Two packages were “thrown” onto our porch, when we opened the boxes, the 11 iPhone was missing, along with the packing slip. We called Verizon and Alesia communicated with them through the app, as well as filing a complaint with Fed Ex...fed ex called us with a case # to give to Verizon saying they support our complaint that the phone was stolen before it ever reached our porch, and Verizon has been blowing us off for almost 10 days now...but our new bill is out and it’s a lot higher than we have ever paid, and they are trying to charge us for a phone we don’t have, and the other phone that we havent activated yet bc I’d they don’t do right by us we are sending it back and leaving Verizon after 25 plus years and go to AT&T. We feel completely messed over. It’s horrible to treat long time customers who pay their bills every month and have show loyalty for so many years to be treated like beggars pleading their case to corporate HQ. it’s shameful!

The Very Best Service. Okay so, I’ve been with Verizon for Five years. I have always had the very best call quality. I called the other day, I had literally a Four hour conversation with a very nice lady. We talked about a lot of things. But what I called in for she did perfectly. She even offered hand me over to a specialist in that area I was needing help in. But, honestly she should have been a specialist in every area based on how much she knew. She loves her job and it shows. I have unlimited data/text/call, it never lets me down even when I’m up in the Sierra Nevada Mountains. I have the iPhone X, and I have an iPhone 7 +, soon to be another X. This iPhone X is one of the best phones I’ve ever had. I’ve had every high end phone too. Verizon made sure I got it in two days. My insurance on it is great. If I accidentally drop it then they’ll come out to my home and replace the screen for 49$. I had AT&T and I can’t say anything bad about them because they are very loyal to their long term customers just like Verizon. But their service isn’t everywhere like Verizon’s. Their data isn’t as fast as Verizon’s either. But they’re a good company. I just wanted Verizon because I travel a lot and I need great service in areas that AT&T doesn’t cover. No regrets in anything I’ve changed in service providers. I also have all my phones and never traded in any of them cause I’ve never needed the money. Thank you Verizon. You’re the best in my opinion anyways. 👌🏼👍🏼🙌🏼🤟🏼

MyVerizon. They thank you for being the best part of Verizon, showing there customer they are valued and appreciated! Which a lot of Companies do not appreciate and value there customer’s. Or tell them at the end of your interaction with them. I then thank them as well, if I want to track my child they make it possible. If I want a list of all contacts and info from her phone, they get me there! Helping parents help there children. A unified front? I love my service. I wish the bill was lowered averaged on tenure for family plans. It’s costly and time consuming, constantly swapping for new phones because they break easily. You have to buy a lot of accessories for them to survive your children’s mishaps! Parents tenure college funding “VerizonUp” After 15 yrs plus of payments and devices. I still love My Verizon services, no other company can truly do better! Verizon is still the best! You may pay a little more, but it is worth it.

All problems no solutions. I have never been so frustrated. I’ve spent the past 2 hours trying to upgrade my phone. Got the new one in my cart, went through signing and checking all the digital paperwork, only to have it consistently say that they’re refusing my payment and to try another form of payment. It won’t accept the card I have saved that pays my bill, my debit card, any new cards I input, PayPal or Apple Pay. Then I finally got ahold of “support” which was probably just a robot, went through the whole song and dance again, only way slower, just to have the exact same thing happen. Customer service says “everything seems ok on our end, you should try a new card”…. No, everything is not ok on your end Verizon. And according to several internet threads spanning the past 6 years things haven’t been ok on your end for a long time. Tried the app, laptop, desktop, iPad, no luck. Verizon just doesn’t want my money I guess (but “customer service” did manage to try to swindle me into a thousand more add-ons and upgrades and other things I don’t need before they tried incredibly unsuccessfully to help). Seriously so frustrated and disappointed.

Account takeover in 30 days!!! With all their security!!. After leaving your store with a new phone I quickly noticed two additional lines had been added to my plan without my consent. Then someone was able to use your great “number share” feature and basically was able to use the same number I just got from you at the same time. I had to change numbers three times in a month. I went to the cooperate branch and my email on file wasn’t even the one I had listed as the login for my account. It was someone else’s completely. Basically I paid nearly 200 dollars a month in security and features and was strong armed out of my account by someone I don’t know in 30 days. You have lots of apps and bells and whistles and talk a big game about “account takeover” but when a new customer comes in and it’s happening to that person no one cared. Far from secure in my opinion and I’m out a phone less than two months after I got it.

Disappointed in Verizon. My very first cell phone was with Cellular One back in 2000. They were amazing! Excellent service and excellent phones. Then they were bought out by Alltell. This was a horrible company with poor service and products. Finally Verizon bought them up and Wow, what an improvement. Great service and products, very friendly staff. However the service has gone down over the last 5 years, poor cellphone signals , dropped calls, delayed messages, etc. I even spoken with support staff who were rude, and not helpful. Needless to say I’m shopping for a new carrier. Apparently 17 years of customer loyalty means nothing to a big company like Verizon. As the saying goes, “the bigger you are the harder you fall.” I’m seeking another small company like Cellular One who cared about their customers and wants to stay in business. Growth can be a good thing for business investors, but typically is poorly managed and the fallout from it gets dumped onto the customers. When companies go back to being self-sufficient and managing their own growth versus becoming a publicly traded, then service will become the norm and product quality will increase. Sorry Verizon, but you’ve gotten too big for your britches. CMI

Great app!. I love most everything about this app and the super convenience of securely paying my bill early or seeing detailed itemization of billing and individual device status information. 4 stars rating is for two reasons: 1) because I’d like to see more detailed device specs and a device comparison capability within the Shop section instead of going into the ‘upgrade’ or ‘purchase’ processes - or out to the web. And 2) I’m already a loyal customer, you don’t have to ‘sell’ me. Everything seems a beautiful sales gimmick outside of the administrative section of billing. That makes me wary of clicking one tab too many and accidentally purchasing something. Serve me instead with detailed device comparisons, instructional links and how to videos that tell us how to utilize and maximize our experiences with these incredible technological tools. This is a beautifully functional app that has greatly improved over the last couple years. Kudos to the entire development team.

Zero Stars. I’ve been a customer for well over 7 years. Today (Christmas Day) was my worse experience to date. I’m currently out of town. Trying to use my phone as a mobile hotspot. The customer service rep somehow managed to CANCEL my existing plan that is no longer offered (unlimited data) while setting up the hotspot. I did not figure out the issue until I received multiple notifications that I had a data overage alert. Called multiple times. Talked to 2 different reps. Both were positive that I was on a 4gb plan and that I should upgrade to save myself money. I proceeded to correct them and pointed out that they should look at my previous bills. Averaging 50+ GB/monthly. I then asked for them to look at the call log. It should show in their history which rep made the switch to my plan and to see that it was not “authorized” by the customer. After 40 minutes on the phone they said that they would have to send a request to corporate for “future tickets” and wait for a response. This could easily end my relationship with Verizon if this is not corrected. I will also cancel the other lines I’m associated with (spouses, work). What a hassle to h e to deal with on Christmas. Thanks Verizon.

Equal parts advertising and utility. As is typical with Verizon, advertising is front and center on this app and there’s no obvious way to disable it. Worse, the app _only_ works on the Verizon network. If you want to manage Verizon accounts from your AT&T phone, you’re out of luck and have to use their website. The app itself does most of what you would expect. You can pay your bill, see data usage, etc. If you’ve decided to change how your account is managed, you have to call customer support. Verizon has a notion of an account owner that’s tied to a line number. If you’ve ported a number and want that number to be the account owner, you’re in for a confusing time. The app simply doesn’t know how to handle this. Customer support can fix this by resetting account ownership. Lastly, the app frequently hangs with a blue spinning ring of patience, but restarting seems to fix it. If you don’t mind in your face advertising, only fall into the expected usage pattern by Verizon, and restarting the app frequently doesn’t faze you, this app is more than adequate. For me, it’s consistently aggravating. Can you hear me now? Good!

BEST TECHNICAL SUPPORT FROM OVERSEAS I HAVE EVER RECEIVED. I dealt with a representative with the name, Cindy… It was by far the best support interaction I've had with any company… There were some issues with the switch over to the new phone and I am not very experienced with computers… Cindy assisted me with all of my questions… She brought in an additional support tech for a problem that seemed unknown… At all times she kept contact with me because I was very concerned about the phone conversion not happening since I depend heavily on my iPhone, including monitor my health problems. Cindy empathized with my situation. She understood my concerns And I never thought I would be as happy with an overseas connection for support as I was with Cindy… She represents Verizon very well. I have been with Verizon for 12 years… Based on my interactions with Cindy in the Support arena, I assure you I will be a Verizon client for another 12 years!! Richard. DNA Medical Software, Inc

App doesn’t do what it says. I downloaded this app to see why my phone bill went up $100/month after purchasing 3 new iPhones. We didn’t want to renew a plan we’ve been on for 1 year and we bought the phones at the Apple store. So what’s this $100 charge? I’d know if I could get the app to work. When I found the “view bill details” which wasn’t easy it asked me to log on, but it’s already got my name listed on the page header? Okay so I try to log on, not positive I remember my password from their website and since it didn’t ask me to create one for the app I try what I think the password should be and no surprise it was incorrect. The interesting part is after one try I’m locked out and don’t see a way to recover my password. The kicker is that message says I tried to enter the incorrect password 5 times. Did I mention I only typed it once? As if that weren’t enough there’s a page where you can set payments options. My bill is not due until January 7, but I could only pick today’s date. So much for autopay Verizon! Don’t get this app! It wasted far too much of my time for zero benefit. I thought technology was supposed to make my life easier and more efficient.

Frustrating Customer Service. This app is ok. It has mostly what you need but does not allow for a smooth connection with customer service. The chat sessions barely work and barely connect to anyone. This review is addressing the poor interface of this app and customer service. To the development team, I’m sure you read this review and I hope you can remedy this. This app needs to be easier to use to get in contact with someone from customer service. I have never been able to reach someone to chat with on the app (I’ve tried over 5 times). I usually wait about 30 mins and give up because I assume the app wasn’t implemented correctly. After I give up, I call the general customer service line and get put on hold and nothing gets finished. The app needs to bridge this and make the customer service experience better. Maybe with an implementation of reviewing the customer service received and a record of who was helping (badge # or something for the Verizon rep). These representatives need to be held accountable for not effectively solving issues and just putting people on hold until they give up. I will update this review if this gets remedied.

Love My Verizon Store and iPhone14 Pro Max. When I moved to a Senior / Disabled Building, my Previous Service Provider was Disconnected More than It was Connected. So my Daughter convinced me to switch to Verizon and Suddenly I never missed another Text, Email or Facebook Notification! At 70 Years Old, my BiFocals need BiFocals ;>}., and I knew I needed a Larger Screen than my previous iPhone. I upgraded to the iPhone 14 Pro Max and I am Thrilled! Photos arrive Crisp and Clear. Texts are easy to read. Email are are a Breeze to Send and Receive. In the beginning when I was confused about a new App, I could go to a Nearby Verizon Store and one of the kind, patient Staff Members would explain what to do as quickly as I could give a Homemade Cake Recipe off the Top of my Head. I’m almost a Pro, but no longer get nervous if I find myself in the middle of something I don’t understand. Because I know Verizon will help me figure it out and show me what to do the next time.

Thank you.. As I was walking back into work with my Starbucks (courtesy of Verizon Up Rewards) I decided it was time to write a review. Not only does Verizon have great perks. They helped me more than I can mention during a DV situation. Their policy helped me flee a bad situation and secure my livelihood. Next to that…They mess up on people’s bills, a lot. BUT I always can call a representative to have them help me & they, without fail have always made it right; whatever errors may come up. So I never worry or have to plead my case. I just simply talk it out! They always listen, they hear me out. They don’t just reply with a script. Some agents.. maybe but it’s rare and you can always call back and most people are out of this world stellar. So nice! They go above and beyond, like I mentioned. & make normal days a little sweeter with rewards. Thank you, for the bottom of my heart… that you have made a major impact in my life. In the small and not-so-small things of life.

Since alltel. We have been Verizon customers since alltel days. Never have changed won’t change. Some stuff they do I do agree is confusing when talking to them sometimes I have had bad reps on the phone but as soon as we recall and tell them they get to the bottom of the point. They are for their customers and do care for their customers sometimes I do say they are pricy but in all honesty you get what you pay for. Never have we had a problem they have not immediately fixed or try to fix. When I say pricey I am going to back track we have five phones and another device through them; we have checked once before and they were cheaper for what we wanted. So let me back track on that. Seriously a lot cheaper I also pay my Disney through them and a couple other things absolutely would not change a thing.

Horrible. This app comes with the option to add restrictions to certain lines and networks. This may sound great to parents however it is not. My parents have used this on my devices both phone and pc and I can tell you that it is an extremely flawed system. I want to preface this by saying I am being genuine and not biased there are many problems the restrictions themselves aside. The main one being it literally breaks the device. I have had this program used on two of my phones. Both have broken as a result. My data no longer works for so reason despite having unlimited and the wifi rarely works and at times simply stops working. These problems are only experienced by me(the only one with restrictions). Recently my parents used this on my pc which was very very expensive and was a gift. Now my pc is experiencing constant problems with internet connection and my ethernet no longer works. It has literally broken two of my phones and a PC. All of which were in perfect condition and functionality before the verizon internet cutoffs were put in place. I don’t know who will see this but seriously it is a terrible system and has made life on this network miserable.

Verizon wireless. This is Michael I think you charge way to much for your services each month and you do not reward your customers with free cellphones service for staying a loyal customer and you do not have more Verizon wireless stores conveniently in all of Santa Clara county including Mountain View and al lot more stores close to where people live and work in California rely to healthy on the internet instead of talking to customers or consumers face to face meaning in person and you do not have all people or persons that work for Verizon wireless know all about all the phone including smartphones how to use then and you do not have 24/7 live customers services locality and be able to pay your bill or cell phone bill 24 / 7 live with a customer service agent any where in the world or country at any time to pay your cell phone bill or have 24/7 live tech or technical support that you can talk to a person or people live instead of talking to a automated system or services and not talking to a robot or computer generated system or services This

Horrible service. I switched from T-Mobile last month. Thinking my quality of service might be better with Verizon. BOY was I wrong. I am so beyond unsatisfied with Verizon and their quality of service. The agents on the line are rude and helpless. when I ordered my iPhone 12pro max they told me they would send me a box to send back my old phone so I can get credit for it towards my new device. Well that never happened. I called them back about it and they said they had no idea what I was talking about. That the agent must of made a mistake with that offer. I ended up selling my old device. Now I’m trying to contact an agent for questions about my first bill and their app is horrible. Slow, it freezes, you can’t get a hold of nobody. you have to set up an appointment to speak with someone live until the next day ! my service with Verizon is so slow, I’m constantly waiting for the internet browser to load. I live in Los Angeles. I work all over the county and the service is horrible everywhere. I wish I never left T-Mobile. I’d rather be with any other carrier than to deal with all the inconvenience Verizon has given me.

Service. I have been with Verizon now for two years and the service is great. I can go everywhere and anywhere down the back country roads and still have service and not question whether or not if I break down if I’m gonna be able to make a phone call or not. Also, when you call I to customer service they are amazing. They will sit there with you until they figure out the situation if your phone is acting up or if your Internet isn’t working or you can’t make calls or text messages or you’re trying to set up a smart watch they will sit there and help you until the issues are resolved. My only one complaint is about the app itself currently when you load up the app, the discovery section which is what pops up first just sits there with a white screen with gray labels that are rapidly moving like it’s trying to load but never loads

Happiest Verizon Customer. My family and I have been wireless customers on Verizon for 20+ years and still have Verizon and I love being a customer on Verizon, awesome and the best customer service and love the loyalty program just for being a Verizon customer since my family and I have Verizon. I also love the Verizon Up Rewards. Awesome freebies and rewards on Verizon especially Super Tickets for concerts. Add sports and movie tickets and I’ll be more happy to stay with Verizon and enjoy the rewards program on USA’s #1 Network with the best nationwide coverage and reliable quality and fastest speeds and amazing customer service experience. Suggestions: I would like to see more device dollars with more value like $10 or $20+. I would like to see more giveaways and freebies like Gift Cards (all gifts cards, especially visa gift cards), increase the gift card value to $20+, Free Accessories, Free TravelPass Days, and more. I will be staying with Verizon forever. Thank you Verizon. I love you!❤️😘

Double billing and theft! Customer is always wrong. I had Verizon wireless they told me that my bill was 740 something dollars then I received a bill shortly after that for $1170. I called them to talk to them about it and in talking to them I I was being billed for a month that I had already made a payment on when I talked to them they said that they show that I had made a payment but they never received it now explain to me how can you say that you show that I made the payment if you’ve never received it anyway that was for increased my bill showing that I was two months past due. I asked to speak to a supervisor and the supervisor told me that their computer system was right and that I was wrong even though I had the bank statements to show that the payment had gone through. They were just trying to collect extra money from me, I told him that they could take the service their phones and they can stick them where the sun don’t shine! Not to mention that their service was always dropping calls. I was losing service in areas where I was supposed to have high coverage. I have had better service with my current provider.

No Customer Service; Liars. I needed the COVID relief assistance. They said I would get two months to get back on my feet save enough money and pay my two months of bills all at once with no added charges, no service disconnection or fees, nothing but my normal bills. Well two weeks after signing up I wake up to my service being disconnected. I drive to the store and the GM tells me “We only sell phones so you need to call financial services.” I explain I have already done so and that is why I am here. He no joke replies you can go to the San Antonio Texas headquarters then.” Mind you we are in California. So yeah now I’m back at home because I need my WiFi to be able to even call financial services as when I called from the parking lot I was disconnected with a message saying I cannot make calls. Then financial services tells me they don’t see anything and would I like to make a payment. That I cannot get the relief assistance because I am past due and my service has been shut off. So now I am faced with paying a bunch of fees to get my services turned back on. Won’t be with this horrible company much longer! Disgraceful how you went from a quality company to this.

Customer service will disconnect if you ask tough questions. I was not happy with verizons poor service and contacted support via this app to breakdown the costs of the service. They proceeded to try and claim that my monthly bill would be reduced if i added 4 lines. I politely explained how mathematically that does not make any sense. Suddenly my messages claim they no longer are going through even though i am on a 5gb/s internet connection with excellent connectivity through a fiber optic internet connection. Verizon seems to prefer to waste my time instead of actually help me. I will be most likely leaving verizon now to use a service called helium mobile which is offering comparable quality at a monthly billing discount that is very fair. Their customer service had been very nice and quick to deal with as well. Its sad to see how a business like verizon could go so far down hill and then build apps with dark patterns. I will also be filing a complaint with the fcc to document this behavior. Its bad for consumers and therefore the entire economy. I hope they reverse their poor business practices sooner than later.

Overall. Have been overcharged repeatedly . Was told when i joined verizon that my monthly bill would be no more than $170 - have been billed regularly around $225 - $230 every month . Needed to change my payment date ( because i literally purchased the phones and got my first bill less than 3 days later ) - changed it to the 10th instead of the 2nd of each month , was charged $85 for doing so . Was told at the time of purchase that my bill would decrease due to one of the phones on my account would experience a price decrease , hasnt happened . Told i could enroll in autopay , autopay will not accept my payment date as the 10th of each month . Tried chatting multiple times for help , have either been put on hold for a long time , ( issue not resolved ) add on features were tried to be pushed onto me ( i declined ) or the one time i tried to call and speak with a live representative , English was not their first language and i could not understand a single word said . At this point i believe verizon is an inferior phone carrier and their business practices are questionable at best , if not downright fraudulent

Auto Pay. I have contacted Verizon for 3 months in a row trying to get my auto pay straight. The original card on the account was hacked and canceled. I called in November to add the new card and they told me I had to give a checking account number, and I did. No payment was taken. I called Dec 3 and they told me everything was taken care of. Not to worry. I called again Dec 30 and they told me that they could not use my checking account to make withdrawals? And said I had to give another card and all would be set! Now today Jan 2 I get more messages telling me that no payment has been made since November???? What exactly has to be done to have auto pay work???? You can call, text or whatever. I have added a card again today to try to pay this Bill that seems impossible to pay??? How often do you have someone work so hard to pay their Bill and get nothing but apologies from your incompetent people??? Like I said, soon you will have to pay me for the many hours I have spent talking to people who obviously not only do not speak or understand English but don’t have a clue how to do their jobs??? Call me if you do not understand this!!!!

Hassles paying. We have the cash app card and I’ve been using it to pay our bill for the last two years. Recently, the Versizon app would not except it. I had a spinal cord injury and just had surgery last week but I’ve been dealing with the pain and agony of it since January. Because your app wouldn’t except my Visa card, I had to physically go to the store and use the VERY SAME card in your kiosk to pay my bill. Several months ago, I tried to work it out with your tech team and it apparently cannot be resolved…. so I am stuck driving out to the store in my neck brace, using the kiosk, and then driving home. The ADA will love this. Btw, despite working with your team on this for several hours via phone calls texts and in-store visits, it is still not fixed. The only way to correct this was to have a separate account through another bank that I can use to pay you guys. Bravo!

Verizon All The WAY!!!!!!!. So, I have been with Verizon since they were Prime Co, with the exception of 2 years. They were the only company working during Katrina and I can attest to that. The App is great! I always use the app to check data, future and current bills, past bills, and pretty much any other information I need. One of the best things about the verizon app is the chat line. I talk with them any time I need them and the customer service is comparable to Chick Fil A, and sometimes better, with the exception of saving calico cats from burning trees in the mountains of west Africa (I like chick fil a 😉). But certainly, if you want to stay up on how much data you are using (it can be added to your news feed in iPhone) and you want to stay aware of your account and pay your bills on time, certainly download the app. Verizon is the best phone company, hands down. I wish I could do their commercials for them! They have given me the best service and discounts every time! Faithful like no other.

The worst customer service. I am starting my 3 billing cycle an still had to call an straighten out my account for which I have . I was lied to, laughed at 3 times, hung up on, put on hold was even told to drive to a corporation store an it was a closed store. All in all I have about 22 to 28 hrs on the phone with customer service as well as lost a days work . Now this is not a small account I brought 5 lines over. Was put into fraud twice which caused my daughters to lose phone service while we was waiting on new phones. I really wish I would have went to one of the other companies Att or tmobil. Oh was compensated with what was told to happen in the first place. Was laughed at in the corporation store in Boardman, Ohio when went back to return a phone for which they said was set up when left the store an was not able to use the phone. VERY UNHAPPY CUSTOMER. I know my little 200 dollar bill a month is nothing to them any other place would have had some sort of compensation. As soon as I have the chance since they don’t seem to care even after expressing these concerns have had nothing in return ridiculous I would not have any jobs if I acted as such.

Greatest of the great!!!. I think that there has been a lot of misunderstandings about what we at Verizon hold near and Dear to our hearts. Complete transparency. Complete accountability with high regards to customers satisfaction as it relates differently whichever customer has the same experience. I just am kind of lost for words but I find these fitting state of the art official keeping things official is what greets me as I walk out out the building with no worries unless i forget something to ask in which out of the many questions that rest. Why y’all like hating the best service you can get in regards to your business and or opinion of you being a customer. It’s a great feature as a customer to be patient and have respectful conversations will help technical issues and problems with high grade customer service shouldn’t be a question. At all. We are moving right along !!!

Terrible Customer Service. Absolutely terrible customer service. I was excited to switch from ATT and get two new lines with Verizon. I ordered online and paid with apple pay since it was an option and I had the money in my Apple Cash balance it was easier than transferring it to my bank account. The next morning I received an email saying that my payment failed. I tried contacting by phone and chat and was transferring over 10 times, often times hung up on or the agent on chat just stopped responding. I was asked to pay the amount again to get my plan started, I was told the money wasn’t taken because they don’t accept it even though it showed in my end the payment cleared. I was told my order can’t be cancelled and a refund can’t be sent. I have to wait 10 days for the charge to “fall off” At the end of the day my issue was not solved. I guess I will try T Mobile since Verizon was absolutely no help when trying to purchase a new plan. I am not sure why apple pay was an option and I received a confirmation and that they even let it go through just for me to have to deal with all this.

My problem with Verizon. I am aggravated with Verizon because a lot of times when my son calls me I get a recording telling me the number I am trying to call is not in service when it’s not me trying to call him it is him trying to call me and when I tried to talk to a Verizon live person it’s almost impossible to do. This happens way to many times. Plus a lot of times when I call my son I get a lady who is with AT&T. I have my sons phone number programmed into my phone so I no I am not calling the wrong number. My son is with Verizon so how I’m getting a lady who is with ATT I have no idea! This happens way to many times as well. The lady gets mad because some times I try to call my son 3-4 times and keep getting her. Yet Verizon can not get this straightened out either. I’ve been with Verizon for 30 yrs except for 6 months. I would appreciate it if they would get these problem fixed! Plus it is impossible to talk to a live person and they r taking my phone payment out of my account way before it is due and I am VERY MAD about that! Sharon

Customer Service. “On line” and on the “My Verizon app”, my experience has been extremely great. I think that the customer service is very important, and on line and on the app, it shows that you practice that, in depth.. Also, the “My Verizon App” is extremely easy to use and user friendly through the entire App. You can pretty much do anything you want. From new purchases, to adding new features to your line, checking your bill or managing your bill, to adding a new line. And you can do all of this your self. It’s that easy. And if you do have any trouble, they’re always right there to help you, either through messaging or on the phone. Then “Plus” is cool.. lol The “Verizon Plus” program is very cool!! They give you awards every month and then more through out the month… I know that if Verizon stays the way they are, I’m not ever leaving.. Thanks Jason Beuhler

Verizon is the best. Well, coming from being six-year with AT&T, I moved on to T-Mobile because of the lack of attention coming from customer service. I couldn’t deal with it. No more I gave up I came to Verizon. I have been using them for about two months but I can see the difference right off the top great customer service if you want to add or buy anything you do it yourself very easy overall, I do what I want with my phone and I really don’t need to call customer service unless otherwise something that I can’t handle they’re there for me. My wife has AT&T every time I hear her arguing, disappointed mad frustrated I were you know who she’s talking to been there done that I keep telling her change. That’s why I switched over I really hope you guys would look around there are better service out there like Verizon thank you for your service. 👍

App WILL NOT open. This app used to work great on my iPhone 6 running the most current iOS. About 6 months ago it stopped opening. When I try to open the app it never goes to a screen to enter a user name or pw. It just starts “spinning” and after a while gives an error saying “We’re sorry. It looks like we are having trouble connecting. Check your connection and try again.” The only option is a button to try again which gives the same result. I tried multiple times to delete and reload the app with no change. I recently spent an hour on the phone with a very nice lady who tried everything without success to resolve the problem. She finally asked me to delete the app again. Then she deleted my app account on her end and asked me to wait a day or two for everything to clear before reloading the app. I did so with exactly the same result when I loaded and set up the app. Earlier this month I upgraded to iPhone XR and the app does the same thing. I have a friend with Samsung Galaxy S9+ that also does the same thing. I can go to a web browser, log in to My Verizon and access everything fine. Makes no sense why the app fails. Very frustrating.

Adding device was terrible experience! 😫. I was trying to add a device to my account. Called and put on hold for 9 minutes and then told he would transfer to another department where I was on hold for another 15 minutes and then transferred to the department that didn’t help me the first time. I hung up and tried my “VZ Chat coach”. After explaining what I needed was told she could help me. She quit texting and I waited another 9 minutes and gave up and drove to a REAL Verizon store. It was closed so I drove to a different REAL Verizon store where I stood outside with 3 other customers waiting my turn...LOL When I complained your employee told me he was following company policy with his mask not even covering his nose. He took a customer in and I waited some more for a employee to come get me. When he did we went inside your 12,000 sq ft store where there was one other employee. It took my rep to handle the ftansfer less than 10 minutes. 10 MINUTES... I had wasted the better part of 2 1/2 hours to do something the first person I talked to on the phone could have done. Your service sucked on this and hiding behind the COVID EXCUSE IS NOT EXCEPT-ABLE!!! My phone BILL has NOT GONE DOWN ANY but YOUR SERVICE HAS. SIGNED UNHAPPY CUSTOMER 😖

A bit more expensive, but worth it.. TThere have been a couple of times where their customer service I felt was a little lacking by means of the helpfulness of the agents, but for the most part it has been good. Every company has something they can improve on. During the onset of the pandemic, this company let me know they had my back. When I had virtually no income and nothing to offer, they kept my service and data going. The bill was staggering. My company has just recovered enough to begin conducting business again and my bill is late without much I can do. They have not harassed me with text reminders or threats to cut my service. Instead, when other companies seem to be using the pandemic as a reason to scale back and offer less, Verizon, just like my own company seems to look to do more. This app makes it so easy to take care of any business without any kind of issues or hassle. I have ordered devices, paid bills, made promises to pay bills, received technical support, configured devices, scheduled in store visits and more right through the convenience and reliability of this app. There may have been a time or two in the 4+ years I have been a customer I have considered switching, but always when I take an inventory of what I stand to lose, I just cannot do it. And for the way they have been to me during this global crisis, I will always be grateful. Great company! Great app!

Worst service ever. If you’re with T-Mobile stay with T-Mobile, this is the worst service ever they have multiple dead zones in San Diego, California county if you’re doing delivery gig apps all my gig workers stay away from there services if you’re wondering why you’re not getting much deliveries this is why you might be in the area where it’s a dead zone and You may think well. I got a lot of stores around me if you jump over to T-Mobile I bet you $100 you’ll see more deliveries coming through your apps and double the revenue with in a week. I see the big difference in my bank statements within 10 days switching over to their service with all the issues of no service everyday here and there. and today to stop it off they have a nationwide network issue and I’m losing out on $500 today but they expect me to pay the $50 restock fee for the crappy service. I didn’t even make enough money to pay the $50 in deliveries after paying off all my important bills. So after 10 days of crappy service with Verizon, I’m going back to T-Mobile. I’m bout to get on my knees and beg them to take me back. lol

No longer recommending verizon. As someone who has been with verizon over 10 years they have absolutely no loyalty to their clients. They're only nice when they're selling you on something, they lie during there sales, just to sell you, I could not get a $7.00 late fee waived after 10 years and being on auto pay for the last few years when there was an error on the verizon credit cards side, they didn't care they really need that seven dollars it speaks volumes about this company they do not value you do not waste your time I have another line with T-Mobile for my husband and the company is so much better than verizon, I get the same service all around but it cost less than what I'm paying for verizon. I think as soon as I can I'm going to be switching my service once and for all. you do not deserve my business I've never been disconnected and only been late a few times and my my it's despicable that companies are so desperate for your money that they literally will devalue you, I could care less about the seven dollars it's the principal I'm a loyal client you're not a loyal company to me.

Change in Verizon Customer Service. I‘ve been a customer since the Airtouch Cellular/Cellular One days in the 90s with multiple lines and products. Service was top notch, from customer support and problem resolution. Reviewing the last number of incidents requiring assistance, I’m shocked at the lack of competence from customer and tech support. Literally few know what they are doing at the Verizon enterprise. Invoicing is wrong and can’t be fixed or explained. Tech people are clearly talking to multiple people, if you are fortunate enough to even get one, and when one is available they are not trained, reading from a manual, and cutting teeth on the learning curve at your expense. It’s a time consuming gamble at best getting your problem resolved. Passed from person to person the answers always differ and everyone is generally guessing. Good luck if disconnected, no one calls back so the wait starts over and the getting help attempt is repeated. Similar to calling a government agency. Verizon has sacrificed quality for bottom line, which at this rate will be short term gains, clearly from a 100% A+ service to 10%.

The app needs serious work. I like Verizon as my internet provider, I have not had any real issues with them ever. One thing I will say is, I do not understand how an internet service provider has such a poor running app. Every single time I have to use the app I get frustrated. I have not had one smooth experience on it, ever. I’ve used Verizon & their app for 5 years now & still no improvement? The app is so laggy, it takes over 30 seconds to even sign in or load the homepage. I have kids so I have to disable internet access from their devices. When I want to turn it back on it’s almost impossible. Just now it kept saying there was an error in loading for a minute straight. In today’s day & age, every company wants you to rely on their app instead of talking to a customer service rep, yet how can I do that when their app is completely unreliable, almost useless. I almost hesitate on using the features included on the Verizon app because the app is sooo glitchy & unreliable. It has been only 5 years for me, I wonder how long this has been an issue for? Verizon, please take the time to do the work on your app!!!!

Disappointed. I have had my phone through Verizon many years. I got 5g few years back and loved it. I had good service at my house. The 4th of February I changed to the cheapest unlimited plan I could get. I had to do two phone unlimited (which isn’t fair cause one is flip phone and they have no intentions on using data) the representative that helped me was extremely nice and I was comfortable. But I got home and not much service I went from 4g to maybe one bar. That Saturday 8th February I talked to another extremely helpful and nice representative again and she helped as much as she could we ended up having to go to Bossier City (40 miles away) and get a new sims card and update my phone at the Verizon store. So I had to delete all kinds of things to be able to update my phone (including pictures of grand babies) the Verizon store people were very nice I got a text late last saying my data was running out 5g. This morning I called because I didn’t cancel my unlimited plan. The man was rude and not nice. I still don’t know if I got the right plan or not cause I couldn’t talk to him.

Payment application process is a joke!. I mailed my payment, along with eight other checks, in late September and I was notified they hadn’t received it and I was past due. The other eight payments all cleared almost two weeks ago. This is not the first instance of Verizon not receiving a payment when everyone else did. When this occurs a second and third time, it becomes annoying and suspicious. I have heard rumors this a ploy to persuade customers to opt for paperless billing and payment. A further annoyance, to speak to a customer service representative to discuss my concerns, I have to pay $7.50. A customer now has to pay to straighten out a breakdown in Verizon’s cash application process? I would have preferred to air my concerns with a person than to post this review but I will not pay to discuss Verizon’s services. Navigation through their call system, unless making a payment, is ridiculously confusing. I have been a loyal customer of Verizon and its predecessor for more than twenty years and it is getting more and more difficult to justify continued loyalty.

Good enough for 5 years. I’ve had Verizon for over five years and never had my service disconnected for non-payment. I’ve always paid my bill on the 15th which is my payday, although it is past due, but that’s just how it fell when I started with Verizon vs when my payday is. They’ve never called me once harassing me about payment, up until a few months ago. Out of the blue, they started calling me 2-3 times daily saying they would cut it off if I didn’t pay it. I told the person in accounts to look at my history and that 1) I’ve always paid on the 15th 2) they’ve never had a problem with that up until a few months ago 3) I’ve never not paid my bill as long as I’d been with Verizon, the lady told me that she didn’t care and that they had a right to call me all day every day if it was one day past the due date, in other words, they don’t have a grace period anymore. The only reason I haven’t changed to C-Spire yet, is I haven’t had a chance to go by after work. If they can’t look at a customer they’ve had for 5 years with out service interruption because of non payment and treat me any better, no problem!

Service in area. The service in my area is pathetic it started in around June of this year and all I can get from Verizon is there’s nothing wrong, but it’s funny before April the service was fine sense then the service has been absolutely terrible, and for the past 10 + years it was fine. And also everyone I talk to says about the same thing, I live about 3 miles straight threw from the tower and even when I’m within a 1/4 a mile it drops calls, and yes I have went threw all the phone checks with service technicians and it’s always the same assumption it’s my phone but never is after all the bs you go threw. And they always say well Verizon doesn’t have any plans for any fix, or we can let you out of your contract, but the only problem with that is your the only show around. And I’m paying over $200 + a month for poor service, and it’s like Verizon just doesn’t care. I just don’t understand why the service was good before the spring of this year !!!

Bad customer service. I talked to a phone personal from Verizon for 2 hours 3 weeks ago and set up auto bill pay for the 21 but first payment was to be taken out on Dec 5 because that’s what she said . The reason for the bill yo be paid on the 21 was what works how I get paid but there was no way to change it to the 21 that month so I had to not pay other bills and cut back my groceries so that money would be there on the 5 and wouldn’t you know you never took it out and sure I got another late payment. I went and paid it because I can’t let my bill clime so high I won’t be able to pay it . The auto pay is still not hooked up and being charged late plus $5 a line for not auto bill pay when I spent 2 hours hooking it up . You need to fix this take the money you charge for late and anything else and fix it . I need it to come out on the 21 of January know do please get it fixed I’m tired of all the problems you put me through . I need this fixed and any extra payments taken off . Payment date 21 January

Better payment options would be nice.... Really starting question this carrier. Look, I understand you have a 20 billion dollar 5G infrastructure to build. Hitting me with bogus late fees each month will never provide that balance. Consistently throttling my service while using xfinity WiFi so that I use data instead is wrong. Your services are overpriced. Your sales team in Harrisburg PA lied about the cost of the phone during the Black Friday sale of 2019. So the 100$ discount was never given for this phone. People are naïve but I’m not. You’re ripping people off with data prices and service. Can’t wait to hear the congressional throw up in next years stressing when you’re called to the hill to explain your business practices. Can’t wait to get my sign up link for the class action lawsuit either when enough people complain and make you pay us for the financial strangle hold and the emotions stress from your over priced ridiculous business practices.