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BearGoose1950 - Verizon has come a long way and I’m very pleased
The app is excellent and easy, there aren’t any glitches that I’m aware of. This is my second time joining Verizon and it’s been at least 5 years this round. Customer service is so good now, I don’t fear calling and having to wait for hours. Though the US is shamefully price gouging us for using a and/or computer... It’s still better under Verizon. I’m glad they worked out the customer service kinks and stopped making us the enemy. It makes it way easier to not feel the price phones it’s all over priced, not treated like the price burn when a company recognizes there product isn’t perfect and neither are the customers. Even though I have no other recent time with any other phone company in which to compare, I do remember leaving Verizon at least 8 years ago for AT&T, as I believe Verizon owns my closest tower, it was the reason for issues. I like Verizon their computer folks aren’t always proficient but I they are nice and seem to help, they don’t come across as used car salesmen at least not the ones around my town. App is easy to use! I wish all apps were this user friendly-I know I sound like a sapp - but I swear i no longer have issues ever.
dmazzy68 - Being changed for devices that I cannot use.
I have been paying for devices that I cannot use due to a severe hack. I lost all of my gmail accounts and identity theft. Then I ended up being crippled on the internet. I did not choose to be hacked. I'm a victim of theft and I am not happy with Verizon because I am paying for something that I can not use. I find it very frustrating and unfair on VERIZON's part for being not understanding of my serious situation and that has been a problem for the past two years. I am disgusted with the fact that all Verizon cares about is money and not the customer. If it wasn't for customers. You would not have a business. Try to be more understanding. You get more bees with honey than you do with vinegar. To me you are vinegar. Once my contract is up. I definitely plan on leaving VERIZON because of your disgraceful treatment of my situation and no consideration of my situation. Especially paying for devices that I cannot use use. My review of Verizon definitely went downhill ever since you cannot understand and the incompetence of Verizon in helping me straighten out the situation. My phone is based from Connecticut and nobody can help me?? Very unhappy because of the lack of help in resolving this situation. Sincerely, Dale Marston
D578 - Ok
Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).
I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.
Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern
The Loyalist - Big corporation cares about the little guy
We have been with Verizon for 19 years, and in all that time I think I may have contact Verizon about 5 times and that is not a lie. Their coverage is second to none. But the real reason I’m writing this review is to let anyone that will take the time to read this know that some big corporations really do care about their customers. I just received an email from Verizon letting me know that I was approaching my data limit. They didn’t have to do that, they could have said nothing and charged me for my overage. But instead they showed me options to upgrade my plan at a reduced price. I took them up on their offer and received an additional 4 gigs of data immediately.
Many large multinational corporations really don’t care about customer support and just pay you lip service to keep taking your hard earned money. Verizon is not one of those companies. I would not have stayed with them for 19 years if I thought otherwise.
Stick with what works, the grass may look greener on the other side, but that only lasts until the promotion ends. This is an honest review and I have not been compensated to write this review
Cunty Cowpoke - Great concept, terrible execution
The app itself has good intentions, but whoever designs and works on the app needs to go back to work. Where do I start? I would like to be able to use it on Wi - fi and not exclusively data, what’s the point of having my wireless internet if I can’t even perform simple tasks such as paying my bill? Just another way Verizon forces you into using their data I suppose. I’m all about good security but when I have to go through 20 different password options just to find the one that will actually validate who are you really protecting the account from? Guess you know it’s secure when even an experienced wireless consultant has a hard time accessing their own account. The general public can barely remember their own simple passwords, don’t make them jump through ten thousand hoops just to find a password they’re not even going to remember. I could go on, but my point is that if you’re going to encourage customers to utilize the app to manage your account at least make it easier for them. I can’t tell you how many customers I hear including myself having some sort of technical error or nonsensical action that happens with their app consistently. Quit making everything overly complicated
Brett Lund - Shenanigans on your part.
I seem to be consciously able to use my phone any way possible other than change preferences and making personal changes. I am being redirected from any situation where I could get help with my phone. When I go into to change my settings an overlay screen stops me from being able to see much of the information or make any wanted personal changes. If a third party other than myself have gained access and control of any parts, pieces, apps, programs, data, personal or general information, hiding pertinent information, Government Agencies or hackers are acting against my knowledge and manipulating or controlling any part of this phone that I own outright and have legal control over, I’m telling you to disclose any and all information because any and all information is material to me. Cease and desist any controls I’m being kept in the dark about. It is very material to me and I require any and all information when it comes to others spying on and collecting data in hopes to harm me and my lifestyle. In helping any organization secretly gather information, secretly block my personal legal options and access or deny access to applications within my personality owned phone make you complicit in the actions taken against me my livelihood and myself. This could cause a person to make personal grave decisions in life. Please stop the infringements on me and my property. Thanks, Brett Lund
Garrioson's - Can I please get better service from Verizon y’all were amazing At customer service 100
I think you guys are in awesome company but I don’t enjoy I deal of having an unlimited plan unlimited data and I’ve only use 9.5 gigs of my service and I have been getting multiple text,3 maybe four reminders just in my email alone for a Verizon bill due reminder. I tried to get on the riser multiple times and I can only get through the world robot that wouldn’t even help me with anything get me a live person or as I kept getting was the message Verizon is having difficulty’s of horrible service of two weeks. I have tried contacting Verizon wireless about and issue with my data been slow down because I got a text message about we apologize but there’s is a higher chance reducing my data??? I thought I wanted top of the line service cause I have always seen Verizon at the top of every wireless service!!!! Please can I get the awesome amazing service I had lol 😀 oh and Verizon Wireless did an amazing job with the setup of a BRAND NEW IPHONE 8-PLUS awesome!!! I also need to speak with a live person to help get a extension until the third please and thank your Verizon Wireless...
ydaley - Password Reset feature
Your password reset feature has me pulling my hair out. I typically don’t go in the app because you do a good job of emailing me my balance due and date it will be deducted. Over the last few months, my bill has variated so i wanted to log in and check what’s changed. First it wouldn’t accept my password that I KNOW I had on the account, then it said that after too many attempts I was locked out, I went through the prompts of resetting my password following the password guidelines and hit a screen that suggest the password is NOT reset (red boxes around the new password I tried to use that followed the password guideline) without any other insight on why it didn’t work. I then tried to talk to your chat bot, which put me into an endless circle of a conversation about ‘how to reset a password’, it clearly didn’t understand that I had already attempted that. Verizon, step it up! I typically rave that your app is one to beat - it’s features are contemporary, user friendly, the apps modular design is one to write home about - but you can’t figure out the most important component? Letting me get in the app? Come on! I know you can do better!
Lesson Learned 14 - New Phones
I just want to express how upset I am with Verizon. I added a new line to my account and picked my new iPhone 11 Pro Max up from the location in Chipley on Saturday-6 days ago. At this time I also paid my sons iPhone XS Max off and purchased him an iPhone 11 Pro Max with the promotion Verizon was having. It took 4 days for Verizon to fix his new phone so that he can make and receive phone calls. For 4 days his phone would only work on WiFi. Here I am, almost a full week with my new phone, out of town on business, and I STILL can’t NOT make or receive phone calls. The lady in the Chipley location where I picked up our new phones from never followed through with porting my old phone number from Straight Talk and doesn’t even answer my messages to her. I’m very seriously considering turning this whole account off and being doing with Verizon. With as much money and we pay for these phones you would think Verizon cared more for their customers. I have called Verizon Customer Service and get put on hold for over an hour each time with no answers still to date as to why I can’t make or receive calls.
keverally - Billing / customer service
Absolutely the worst customer service I’ve ever experienced. I give it 0 stars . I’ve been a long , loyal , upstanding customer with Verizon for many years , and at the beginning of 2020, I discovered I was being overcharged , and then the pandemic set in . I could not reach a customer rep for months . When I did , I was told I wasn’t switched to the new plan and was overpaying by at least $100- for months . I barely make any money as it is . I was also informed that Verizon cares about their customers and they “ understand” we’ve fallen on hard times , but that the offer to help with plans and payments was expired ? I didn’t even know about this offer ? No one told me until it was too late ? The pandemic is still going , last I’d heard . Gee - thanks. Great caring for your customers ! After making a payment arrangement and sticking to it , I recently learned it wasn’t being held up on Verizon’s end and I was being charged over 100 more than initially agreed upon , and this was following a payment I just made ? Then I was informed I was paying convenience fees ( which I was told I wasn’t ) and then late fees because of late payments ? I wasn’t late !! This is absurd and I can’t get a customer representative who can actually help me and resolve this in a fair and amicable way ! This is an utter disgrace ! I look forward to leaving this company . It’s a shame . They USED to be great ..
Sarahs Sweets - Money Pit!!!
I’ve been a customer for over 15 years, so you’d think by now they’d be willing to help when you need it... Wrong!!!! All this company is good for is overcharging for the exact services and products you can get with any other phone companies out there. I got a piece of crap Iphone 7S, they sent me a replacement (refurbished with No charger or anything, just a refurbished, previously used, piece of junk phone) after months of back and fourth with them. I tried getting my babies [baby] pictures to transfer from the junkie phone to my computer so I could delete them from the phone (and not completely lose them forever) but my computer and phone won’t sync for whatever reason. I went to a Verizon store on two occasions to try to get help so I could send them back this crappy phone and be on my happy little way with the new phone... They Would Not (“couldn’t”) help. I called customer service Over and Over again just to sit on hold for 40 minutes at a time, for them to basically tell me that I’m S.O.L. (Basically out of luck, they can’t help either). They then charge my account $1,000 for a REFURBISHED PHONE that I STILL can’t use, they refuse to help, and then Disconnected my services after I was informed by their employee, Cha that my services would not be interrupted being that I set up a payment arrangement for this Absolutely ridiculous and outrageous bill.
babyg9061 - Verizen Team
I would like to extend a very satisfied customer here based on the warm and compassionate response of (Sylvia )one of your associates who additionally went out of her way to ensure my new add on for (apple music,hulu,verizen cloud and Disney package) was all added and my billing would additionally decrease as a result of me adding the new package to my services , she even made sure i was cleared up with my account and even went the EXTRA MILE TO CALL ME TODAY AND EVEN LATER THIS WEEK! Who does that ? You know who someone who is very understanding and objectively ensures her customers get what they deserve she is a definitely someone in your company you MUST acknowledge her commitment ,loyalty ,and dedication to her job and to her customers she even remembered the names of my grandsons , lincoln ,axle,and judson . She is an exceptional employee and i really hope she is recognized for her exemplary warm personality . Thank you sylvia and thank you verizen for having someone like her i can feel satisfied with her service to me as a customer . I would definitely continue to have her any day when i need to figure out my service or plan on verizen ! Thank you Nancy Joan Trueblood
sallyboy10 - Thank you for the great service And everything else
I recommend Verizon service to everyone !!!Verizon service picks up anywhere basement out of state anywhere you go AT&T T-Mobile are used to have AT&T and inside of my house I wouldn’t have service zeeooo!! that’s why I switch to Verizon from all my friends tell me how great it Verizon was 💯 so I decided to change Service was the best thing ever did !!! plus you save $10 if you set up auto pay I am so god Literally no exaggeration Verizon with AT&T it’s literally night and day I was so happy one finally I was able to use my phone in my own home it’s a win-win situation!! No-brainer when I have AT&T my bill wound aways be Different every single $160 $180 $150 and I am by no stupid apps no nothing so there shouldn’t be no reason why my bill would change every single month zero!!🤷🏻♂️ so to me it’s a no brainer period and of story!! I have a Rison for over a year not 1 complain as at the time that I have Verizon service my bill may be changed three times but we’re talking about three dollars two dollars nothing at all thank you Verizon!!
Santa Cruzin' - Problem redeeming credits
I have tried redeeming credits twice. The first time, the process worked fine. The second time, the system would not redeem my credit for the offered Starbucks savings. I tried contacting Support, but it seems to be artificial intelligence and did not understand what I wrote. It asked me to use different words. I have, in general, found Verizon Support to be hit and miss. For a recent trip out of the country, two different support staff failed to give accurate information about how to get Verizon coverage. The website information was correct but it was not relayed correctly by staff. May 23, 2020: redeeming points continues to be a problem. Today, I found the offer from Verizon for them to donate five dollars to a kids food program. I went through the process and agreed to the donation. For whatever reason, I continued looking at the information available and found out that I had to go through a second step in order for Verizon to actually make the donation. This seemed to me to be an attempt by Verizon to make it seem that they were going to make the donation without it actually costing them anything. Why would a customer need to say more than once that they wanted Verizon to make the promised donation?
Zip21797 - Registration was confusing
I downloaded the app and tried to register. It wanted my PIN, I guess you are supposed to get one when you get the phone or something. If I had one I didn’t have a clue what it was. So I clicked “Forgot my PIN”, the closest option to “I never had one”. It said to enter my mobile phone number and a temporary PIN would be sent to it. I never got it. Tried a few times then the app said there was a problem, try back later. Later was quite a bit later. Trying to register with app went nowhere so I tried by web, which was very similar. Finally I called the help number and waited for a long time. Got a very nice and helpful lady to walk me through the process. It took a while, explaining the long wait time. The big secret seemed to be, make up a PIN. Maybe that worked because she did something at her end, I think that must have the case since I had to tell her what it was. Anyway I finally got registered (make up a password and have it ready), and was able to pay my bill. I think the main problem is there is no clue where you should have gotten the PIN needed to register. Or that you end up making one up. This was probably the most confusing registration I ever did. Just a bit of added help in the app could have avoided the problem.
reefcare - Great Value and Service!
Sorry, I don’t care what other carriers advertise or how they try to trash advertise against Verizon.... they have been a great carrier for me and our family! I initially went with them because of their signal quality and clarity during a call. And I recently made a trip through the WV Turnpike. I had a signal all the way through the valley, up and down Ghent Mountain and into Ohio. It didn’t use to be that way.... kudos on new towers and transmission beacons. Sprint could take notes on signal strength...
I had them as my initial carrier from SC to FL and when I moved to NC. Dropped calls, signal and clarity in my work and neighborhood was marginal. I had enough and went to their office. Complaining about coverage areas and service. The day I left them, complaining about service the store manager tried helping me due to my complaints. Funny thing, he tried making a call because he said it was my phone... he tried calling the office while I stood there..... and he said, “ Hhmmm! No signal. And I was in their office!!
I told you so!!!! Switched that day to Verizon and never looked back...
AnnieBlanco - I’ve been with Verizon for over 21 years, this year might be my last
I’ve been with Verizon for over 21 years, when I was pregnant with my first son I got the big chunky cell just in case, I think they were PacTel then. Jump to this year, my cell phone broke so they sent me a new one, in the box there was no return label and no return envelope. When I went to the Verizon store they gave me a return envelope and a box So I returned it and it came back to my house because the employee put my address on the return label! I have called numerous times and people have told me they will take care of it & they promise since my account was billed over $500 for the phone that was returned. I never received received the credit & they won’t return my emails. I have called numerous times as well and I have been told it will be looked into and yet nobody has credited my account the $500. Even stranger,?my bills are usually auto paid and for some reason they took that off. Here’s the last straw, the last text I got it said I was in collections. Yes, this might be my last month with Verizon. I don’t have the time to babysit them. And I don’t like being told something will be taken care of personally by someone and it doesn’t happen. If rather pay everything I owe them & move elsewhere if I’m not a valued customer after 22 years.
peachyedw - 8 or 9 mth purchase of an IPHONE 8. I had a 6. The 6 was better than this 8. I always can tell
a nice change and better performance! Not true on the 8. I do not like it. Unusual for me. Also went to Verizon store twice about phone and not charging. First salesman. Novice but very polite. Gave me another one. In a couple of months, quit charging again. Went back to store and after talking to 2 people. My first salesman or WETCALTM told me he was being nice by giving me the charging cable. I asked for the manager and the gentleman told me he should B back to soon from lunch. He was there very soon. I talked to him for a few minutes about the chargers going out He was rude and told me I needed to talk to Apple about my issue, “We don’t handle that kind of thing here”. Will you kindly explain to me why I was not told up front that I had to deal with Apple about the chargers? I’m a big girl! Think I could have handled that. And I hate to complain. I’d rather compliment. How would an average “Joe” know what Verizon covers vs what IPHONE covers. I will never go by this store again! I don’t have to!
didnt get all the facts - Don't listen to what they tell you in the store
I have had a few lines with Verizon for over 15 years. I few months ago I bought another two lines using the buy one, get one free plan promotion. My husband and I were at the store for quite a while with the agent discussing the promotion and what data plan to choose. We were given a price for what our bill would be once the promotion kicked in. They also told me that it might take a cycle or two for the credit to show up.
After a couple of months I went back to the store. They weren't sure why the credit had not come off but just asked me to be patient. The same thing the next month.
I gave up on the store and called Verizon directly, which obviously I should have done from the beginning!!! Now they tell me that the promotion was only good if you have the unlimited data plan. They were all too happy to switch me to the unlimited plan so they could give me the promotion and were somehow surprised that I didn't want to pay an extra $57 a month to get the $30 promotion.
I work in a business that honors what our salespeople promote. Obviously Verizon does not care about their customers, long term or not. they also do not believe in training their employees because not one, not two, but three employees told me that I was eligible for the promotion.
SBDallasTX - Very unhappy
I plan to pay off phone and cancel service most likely. I have explained this MANY times for a year. When I was getting a divorce, I needed a phone in my own name, called Verizon, but did not pass the fraud test. Went to the store, received my phone, filled out everything *exactly* the way I told them over the phone. A WEEK later (shouldn’t it have been much sooner?) I received another phone in the mail. I called Verizon to see how to return. I was told I was not sent a phone, yet the box clearly came from Verizon. Called the store, same thing - I was never sent a phone. I put the phone in a lock box. I NEVER received a bill, the phone was never activated, and it was not on my monthly bill. I moved to Texas, and a YEAR later, I received a letter from a collection agency
for the amount of THAT phone. I called Verizon and they told me that phone was in the name of “Shelline Bonham,” while the other is “Shellye Bonham.” WHAT?!? Why didn’t they tell me that a YEAR ago?!?! I received a text from Verizon saying it was time to upgrade my phone, but when I tried, I was denied because of THAT phone! I told them I have it, it’s brand new, I will bring it to the store, but the customer rep said Verizon denied it. I’m sick of it - all of the calls, doing the right thing from the beginning to be treated this way and want out.
Reghrdggh - Poor customer service-ON HOLD 2 HRS+
VERIZON IS AN AWFUL COMPANY. If you want any basic customer service, run to any other company. I have 4 Apple devices. Two of them are never used. Plus, I carry devices for my teenage children. I guess that I stay with Berizon out of habit and familiarity. Over the last couple of years I never contact them unless I have a device fail or to purchase a new device. I know that any service issues leave me with stress, a stiff neck, and a coronary. And, all of the Verizon staff are adept at keeping any responsibility on your end. When you finally get them, sometimes they can fair. But forget about getting them to answer when you need them. You cannot reach these guys on chat, phone, online chat, or email. I’m on hold for 2 hours now, my daughters new iPhone quit working. I carry the $50 per month insurance and am willing to pay or do whatever they ask me to do.
But, of course, while I am on hold I decided to see if I could sign in and pay the upcoming bill. NO PROBLEM SIGNING IN TO PAY NEXT MONTH’S VERIZON payment, but they will not let me sign in for support. Dumb me, it’s taken me all of this time to realize that this is an intentional customer service design by Verizon. Because I have already paid for the insurance/repair they won’t let me sign in for support. VERIZON IS AN AWFUL COMPANY.
Jued530 - Verzon Service
The “My Verizon” app is fine. It functions as it should and is designed for. My problem with Verizon is the actual service. There areTimes that I cannot even get on the Internet it just sits there and rotates a waiting icon and then tells me that I have no Internet service. I find this extremely frustrating when I am in the middle of something and I lose service. There is a tower probably 300 yards from my home and this makes no sense to me why my service signal is so low. Sometimes it drops down to 3G quality and other times it drops completely out and it may come back at 1x. I’m extremely frustrated with the whole process to the point of thinking of paying off my contract and changing companies altogether. When I have LTE service it’s great but it’s the times that it drops out that are getting to me...it chooses the most inopportune moments to drop completely out and I lose all data that I may have. I keep asking myself why am I paying $150 for service and a phone that are not up to snuff when I can go to a competitor and pay under $100 for my service with 4x more data, and an iPhone 12 Pro with 5G service. The service drops are getting worse.
Happy and Safe - Old Faithful
I have been with Verizon/Verizon wireless for I think around 35 years give or take. If I were not happy with their services, I would not be a customer. My longevity proves I am very happy. I think there greatest asset is their customer service. That is a number one priority for me. I do not patronize any company with sorry customer service, no matter how much I would save. You get what you pay for at Verizon. Anytime I have had to call them on a problem it was usually solved during the first phone call or I got a return call soon after. I have NEVER had a problem that was ignored or
where I had to call back because someone did not follow through. Funny story: My son owns his own business. He was going out of town with my granddaughters. He did not have Verizon because he thought he was saving money. He was trying to get a GPS signal because they got lost. When he couldn’t get one on his service, he ask my granddaughter if he could look at her phone. (On my Verizon account) Taada service! And they were on their way with no delay. He now has Verizon!
Hairyfishpaws - My Verizon (good/bad)
I like the Verizon app. It’s simple, laid out well and gives me the information I want and need. I like the text reminders when my bill is due. I can get into My Verizon easily through the text reminder, pay my bill quickly & be done. The downside is that I am a single Senior paying $113 a month! That is way too much! A ridiculous amount of money. The company is doing well... I live in a good neighborhood, but, I often only have 1 bar. I get dropped calls & often am unable to download. Because of our trees I’m told that 4 houses(mine being one of them) are in a “brown area”? I’m told, whenever I ask for help, (several times a year) that I could buy an antennae from Verizon & install it on my roof for better connectivity. They will sell it to me! I think it is a couple hundred dollars. What?! I pay for their service, but, to get the best service I have to buy and install my own antennae? I DONT LIKE THAT! I think that is pretty stinky. Verizon is ok, but, I’m looking for other service providers that are more affordable & will give me better service.
Monnie1967 - Cannot make sense of bill & cannot reach Verizon Help
I cannot get a live person on the phone to explain why our Verizon service is deteriorating and our bill is steadily going up for “add-on” services we do not use or want. The Verizon Smart Family plan has never worked correctly on this iPhone 7 Plus even though Verizon charges $9.99 per month. The 2 Gizmos on the account are no longer active nor in our possession. We do not want Verizon Navigation nor Verizon Roadside Assistance. And, the HUM is no longer on a vehicle in use. We are being highly overcharged. Data Service has slowed down dramatically. Is anyone else in this situation? Our bill is increasing every month and there is no rational reason. We are using 3 older Apple Smartphones and have 1 Apple iPad on our plan. It makes no sense to be making monthly payments nearing $300 for basic service and protection. We are loyal long-standing Verizon customers. I have been working to reach and now waiting for Verizon Account Assistance for nearly an hour - just to pay our bill!
neocrank - Verizon Wireless : King of the Jungle!
I have been with VZW for years and have enjoyed the best network calls and data connections. I cannot wait for 5g, and possibly dropping my home ISP!
However, the Verizon backend systems and applications are horrible and have made my life sometimes a living hell. Customer service is top-notch, they have resolved many problems, but they are not always able to override or correct the horrible system issues. For example, auto-pay has been working for months, but decided not to work today, even though I have plenty of money in my account and I was able to make a manual payment using the same payment method. Ugh!!
The app has definitely gotten better over the years, but isn’t perfected yet. It is nice to view and manage my account, and all lines on the family account. My corporate discount does not show up when shopping for accessories, and there is no better selection in the app than in the Verizon store near my house. There are still functions that are advertised via email, link to the app, but then are redirected to the website. There was even an infinity loop where the website directed me back to the app.
jbull81 - Bad sales vs actual
Sales manager was awesome and got me a really good deal. The person that I called to set it up erased the deal ended up charging more than what I thought and convinced me I would get the deal once i sent back my phones. None of that was true, or that was what I was told by someone else. To complicate things my iPad and iWatch which has a cell package for some reason no long connect to cellular service once they “cleared it up” and I can’t bring my self to call them and be on hold all day for the fourth time. I bet I’ve already spent 30 hrs talking with sales and customer service.
Needless to say I have been a loyal Verizon user but the gimmicks and hoops they make you jump through have turned me off. Now they have Verizon up, but when you read the fine print basically they are giving you a crap deals. I’ll be shopping around when my contract ends to see how others compare with customer service. It’s to bad because everyone that I did talk to was great they just are forced to work in a system that is completely broken and disconnected between their sales and tech team. Leadership has failed these workers, and probably put the cash that people were screwed out into their pockets because like me eventually they gave up and just paid.
MM Guy 42 - M M Guy
This is the most worthless app I have ever downloaded. I bought a new iphone7 to replace an iPhone 5s and paid for it with my credit card. I asked Verizon sales agent to text me the shipping info and for a copy of the invoice. He told me I had to download this app to get the information I wanted. Reluctantly, I did as he said. After getting it all set up with account number and password I attempted to retrieve the information I wanted. I was told that I hadn’t purchased anything and I had no account. I repeated this again the next day. This time I was told I had no account, that I had no purchases, and that my next bill would be $68. No account but a bill! I deleted the app and then tried to get the information on line using the Chat option. This also proved impossible. The Chat person kept telling me to download the app to get what I wanted. The only good thing about chat is he knew I had an account. I asked to talk to a real living person who spoke English the way I do but was told that was not possible due to the Corona virus. I finally gave up. I have been a Verizon customer since the early 90’s but it is not looking good that I will be around much longer. Customer Service is just a few mm above Dish and Direct tv at the bottom of the customer service chart.
Fastest, Direct, Route - Great customer service reversed to horrible customer service
My phone broke, called Verizon received great customer service from VZ Rep-1, she was efficient, courteous and helpful. When the new phone arrived in the mail I had trouble setting kit
Up and called VZW back this time talked to VZW Rep-2. She started out very helpful but when she found out Rep-1 didn’t charge me anything for the replacement phone, her attitude instantly changed. She firmly let me know that Rep-1 would be reprimanded. After an hour on the phone with her, she was still unable to help me transfer my data to my phone then blamed my hotel’s network, we were both irritated, me for the obvious reason. I find Verizon’s reps are masters at selling me products and services that I find I don’t really need. The latest was unlimited data, after reporting my sons phone was used by someone else and the data drastically increased. I have been with Verizon for almost 20 years, and for the most part have no complaints, however now, it’s time to shop around for a more competitive provider.
HubnLor - Cost, tried to add data usage and have had no success
We are paying for iPhone 7’s, 6th ones now between us we can not use for a few months and have not been able to get an address from anyone for hours on the phone for fed ex to ship the last 2 for the upgrade Apple gas given us at no cost. My husband has been written up at work twice over these bad model #’s first time in 30 years. Not good on your errors and we’re having to pay full price monthly like I said. We should not pay at all until we get the 10’s. Also I have tried getting the data plan increased due to being unlimited but yet we still have been slowed down on everything so there’s no unlimited at all. Grandson uses WiFi when at our house that’s what kids do. No luck with that either. Seems nobody wants to work with customers. Been to store and shut out the 3 rd trip 30 minutes away after getting 2nd phones and told his job wasn’t critical enough to see us. Had masks and gloves on as well. This was where we purchased the 1s iPhone 7. I want more data and a deduction on our bill for all of our troubles with hours on the phone. It’s all logged on your computers and recorded so a supervisor of billing should take a look at it for taking care of customers
LuckyJess77 - customer service 💜
The first place **Ever that shows their loyal customers "Respect" ! I will say , I've never broken a promise to pay but , with that being said , it doesn't matter the circumstances , if your bill is a little high for your budget , **No arguing , No explaining yourself... immediately they break up your bill and create a system that works for you & will go above & beyond to make certain "You are satisfied " w/o service interruption 💯 Most companies , care about one thing , hiking up your bill and it's absurd and all you get is " You don't pay , your service is GONE " Until you come up 400$ or more. Doesn't matter if you've been with them for years and have always been a Great asset to their company ( example : AT&T /U-verse , the deal sounds Great but eventually , you will be caught blindsided with an absurd bill & they can't even explain why... it's just pay or NO SERVICE, NO HELP! VERIZON , total opposite !!! If you are Happy, they are also & if you are not , they'll take care of it !!!! Much Respect! Thanks Verizon !
JNC23x - App is good but buggy
The MyVerizon app is mostly good and does a reasonable job of allowing functionality similar to the main website. However it had two extremely annoying bugs.
1/. It always says that I have a new message that one of my lines is ready for an upgrade (even after clearing it out more times than I have phones). This just makes me ignore messages since it makes the red dot always on with no new info thus defeating the very purpose of the dot which is that there is a new message - yet there isn’t!! That is usually called a lie. It can be a mistake for a while but to leave the mistake unfixed for so long starts to turn it into something else.
2./ The (left of iPhone home screen) widget has recently started to get disconnected from the app. It says to open the app to reconnect but that does not happen. When I log into the account on the app then the widget temporarily updates but promptly disconnects again as soon as the app is closed. This may be an iOS 13.1 driven bug but I would have expected Verizon developers to have fixed this by now since the beta for iOS 13.1 has been out for so long.
crf450x! - Easy as pie!
I have had Verizon going on 6 years now and have always been an extremely satisfied customer. The service doesn’t even compare to all other service providers. I can honestly attribute the service to saving my life! Or just making it possible to get in contact with someone in times of desperation. The service has almost always been there even when I’m in the most remote parts of Arizona.
Also beyond the great service Verizon provides I also love the great communication they establish through text messages and emails. When I’m getting. Lose to my data limits iam always alerted. When the bill is coming I’m never in the dark. When my account was breached and charges were made that weren’t mine they were quickly addressed and removed.
The easy to navigate app also allows you to simply check or change important account details. I plan to always have Verizon because I know with them I’ll be taken care of in more ways then any service out there can.
Thank you Verizon!
Mamanakokalaka - Verizon
We have been with Verizon for years however recently we purchased two new iPhone X from Costco with the trade in promotion. After months of calling and speaking with at least 10 customers representatives and each time being told the credits would be applies on the next billing cycle only one phone was credited. The last Verizon representative stated that the other phone on the trade in promotion did not qualify. The representative went on to say that we had been told by other Verizon representatives that the phone did not qualify. When I told her that was not the case she talked over me and would not let me explain. Finally I was able to ask her why the second phone did not qualify and she could not give an answer. I asked to speak to a manager and she said one would call me in the morning. No one ever called. I don’t trust Verizon any more and will be switching carriers very soon. The customer service is going down hill. Something is wrong with Verizon I suggest others steer clear of this company.
wendeee16 - Review on Bill
I’m a very satisfied Verizon Wireless Customer and main reason I’ve decided to stay with them is their customer service is wonderful! I almost feel forced to have them. All the other companies either have merging companies joining them them, or advertising specials on all media platforms. Once their at that breaking point , you know they too are struggling. How often do you ever see Verizon Wireless advertising, you don’t . Mainly because they are set straight. The only problem I have is my bill seems to be getting higher and higher. As a loyal customer who has been with the company for all these years it would be nice not to be charged for line fees each month. Expecially when my whole family is with Verizon under one roof. Certain fees in my opinion should be waived once you’ve hit loyal status ( it sure would help now due to the Covid19 hit). Same goes for our local Cable Companies too!!! Overall it’s the wonderful signal and great customer service I’ve experienced.
gabzherz - False Advertisement
I recently switched to Verizon. I was told by a assistant manager that my monthly bill would be $102 a month with taxes and fees included. That I could get $5 off if I enroll in auto pay. And that I would get a text message when my bill was due. I was also was not made aware of the activation fee on my first bill. After speaking with customer service, I was informed due to my current plan I am unable to receive credit for the auto pay. I was also shocked that my first payment was $140. The customer representative was nice enough to take 50% off of the activation fee. I also was hit with a late payment fee due to not receiving the text that was suppose to inform me of my bill. I thought everything was taken care, until going to pay my bill. Next bill will be $120. The reason I switched was because my payment would be below my personal budget toward a phone. I wanted to switch because it was becoming a safety hazard not having service in place I desperately needed it. Single mom living alone with my kids and driving to school in the middle of no where by myself. You guys are the best for service but handle business horribly. I’m already trying to find a way out of this hell hole I blindly got myself in.
n8pwc - When It Is Good.....
I just read the review from May. Here I thought I was the only person pulling my hair out with Verizon. I left for Mexico in December. Called to set up a calling plan as I would be there 4 months. My husband does not take his phone so I was told to suspend the service till April. Come Mid January....I get a text saying I am over the data limit. I did not even turn on data as we have Internet. I called International to ask what was going on. It only went down hill from there. Each time I called I got a different solution....all very nice phone people.....but my phone issues were running into the hundreds of dollars a month. Finally, in March, I was told about the Go Unlimited 55 plus loyalty program! Finally, a solution. I too stated that friends in Mexico were not paying anywhere near what I was paying and threatened to change to AT&T. So, what I do find interesting is that if you go to the international Verizon website....there is no mention of this program.....
flummoxed ex - Scam Artists
I was lied to by a salesman and told that there was a promotion on the phone I was buying and I would get a free tablet. He insisted that I take it even though I didn’t want it. He even showed me on the bill that they removed the $300 charge that it would normally cost. On my next bill the $300 charge was there along with a new line charge. I called Verizon and they couldn’t help me because the Verizon store is independent from corporate Verizon. I went into the store and told them the story and asked to return the tablet and get rid of the line. They said I was over the 2 week return policy but they would but in a request with Verizon corporate. Nothing happened so I had to go back again and again and finally they but in the request. The request went to Verizon and they approved it after questioning me at length on the phone. I had to go back to the store to complete the return and then call Verizon corporate to make sure the line was off my bill. After all of that I have a $400 telephone bill! So after 20 years of being a Verizon customer I am done. Do not trust this company! Read the fine print if you do business with them! This company is out to take you for every cent they can get!!!!! They are crooks and scam artists!!!
happy with service? - Service and charges
I am too dissatisfied with all the hidden charges. Recently I wanted to talk with a real person not an automated response that almost never works. I wanted to get information about my account and after several "screens" and a quite a bit waiting time, got a human being to talk too. I forgot to mention that before I was connected the "wonderful" automated service "told" me that I would be charge 7 dollars in order to talk with someone breathing. I wanted also to change my plan because from an account that cost 65 dollars and change I was told that that was past due and all the other charges were because I ran out of data. I have to be fair and said that I received some notices that my account was going to be charged 15 dollars, twice, for my "excess" of using data. However, was told that I owed an extra 115 dollars more. The "solution" , thought, change my plan to "unlimited" data. I was told "no problem" and was told for a 88 dollars a month, plus probably I will end paying another 88 dollars, for hidden charges, who knows. Also when I have tried to pay at one of their "stores", with cash, I've been told that there is 3 extra dollars. WHAT??? Now T-mobile is looking better and better.
BlazeHW - Great app!
I love most everything about this app and the super convenience of securely paying my bill early or seeing detailed itemization of billing and individual device status information.
4 stars rating is for two reasons: 1) because I’d like to see more detailed device specs and a device comparison capability within the Shop section instead of going into the ‘upgrade’ or ‘purchase’ processes - or out to the web. And 2) I’m already a loyal customer, you don’t have to ‘sell’ me. Everything seems a beautiful sales gimmick outside of the administrative section of billing. That makes me wary of clicking one tab too many and accidentally purchasing something. Serve me instead with detailed device comparisons, instructional links and how to videos that tell us how to utilize and maximize our experiences with these incredible technological tools.
This is a beautifully functional app that has greatly improved over the last couple years. Kudos to the entire development team.
Robert Bruce. - What I don’t like ...
Verizon is expensive but they’re consistently inconsistent.
Have a plan where they take out so much per month to pay off the iPhone I currently use. However when it’s paid off !?!? You cell phone bill never seems to lower by the amount that the payment due is !?? And Verizon is difficult to contact concerning said information. They don’t really care about you once you’re a customer. And I’ve been a customer for decades now. I’m not pleased with them. I don’t care for some of their ways. Be warned. But I will say they’re still better than the shysters at T MOBILE or A T &T etc etc.
however I wish they did a better job of letting you know when your cell phone is paid off. They’re not transparent in some regards. Too often these corporate conglomerate types don’t consider the client. If I had a lower priced option. I would take it. But I do rely on this phone and all its features. Am I satisfied with Verizon !?! Not very much. For the price I pay !?! They could & should do better. Caveat emptor. Let the buyer beware. Verizon is a dog with fleas. But you know !!! I can’t go to T MOBILE or A T & T OR THESE OTHER THIRD RATERS. SO I AM STUCK PAYING HIGHER RATES.
Sandee Fun - MyVerizon
They thank you for being the best part of Verizon, showing there customer they are valued and appreciated! Which a lot of Companies do not appreciate and value there customer’s. Or tell them at the end of your interaction with them. I then thank them as well, if I want to track my child they make it possible. If I want a list of all contacts and info from her phone, they get me there! Helping parents help there children. A unified front? I love my service. I wish the bill was lowered averaged on tenure for family plans. It’s costly and time consuming, constantly swapping for new phones because they break easily. You have to buy a lot of accessories for them to survive your children’s mishaps! Parents tenure college funding “VerizonUp” After 15 yrs plus of payments and devices. I just feel the price is just to high. I could be driving a very nice car for that monthly chunk. On another plan??🤔🤔🤔🤔🤔But minus the excellent customer service 😔😔😔😔😔. We obviously love our service!
MaxTurn - Verizon All The WAY!!!!!!!
So, I have been with Verizon since they were Prime Co, with the exception of 2 years. They were the only company working during Katrina and I can attest to that. The App is great! I always use the app to check data, future and current bills, past bills, and pretty much any other information I need. One of the best things about the verizon app is the chat line. I talk with them any time I need them and the customer service is comparable to Chick Fil A, and sometimes better, with the exception of saving calico cats from burning trees in the mountains of west Africa (I like chick fil a 😉). But certainly, if you want to stay up on how much data you are using (it can be added to your news feed in iPhone) and you want to stay aware of your account and pay your bills on time, certainly download the app. Verizon is the best phone company, hands down. I wish I could do their commercials for them! They have given me the best service and discounts every time! Faithful like no other.
LoganRexLoveless - The Very Best Service
I’ve been with Verizon for Five years. I have always had the very best call quality. I called the other day, I had literally a Four hour conversation with a very nice lady. We talked about a lot of things. But what I called in for she did perfectly. She even offered hand me over to a specialist in that area I was needing help in. But, honestly she should have been a specialist in every area based on how much she knew. She loves her job and it shows.
I have unlimited data/text/call, it never lets me down even when I’m up in the Sierra Nevada Mountains.
I have the iPhone X, and I have an iPhone 7 +, soon to be another X. This iPhone X is one of the best phones I’ve ever had. I’ve had every high end phone too. Verizon made sure I got it in two days. My insurance on it is great. If I accidentally drop it then they’ll come out to my home and replace the screen for 49$. I had AT&T and I can’t say anything bad about them because they are very loyal to their long term customers just like Verizon. But their service isn’t everywhere like Verizon’s. Their data isn’t as fast as Verizon’s either. But they’re a good company. I just wanted Verizon because I travel a lot and I need great service in areas that AT&T doesn’t cover. No regrets in anything I’ve changed in service providers. I also have all my phones and never traded in any of them cause I’ve never needed the money. Thank you Verizon. You’re the best in my opinion anyways.
Bob in ShellKnob - Adding device was terrible experience! 😫
I was trying to add a device to my account. Called and put on hold for 9 minutes and then told he would transfer to another department where I was on hold for another 15 minutes and then transferred to the department that didn’t help me the first time. I hung up and tried my “VZ Chat coach”. After explaining what I needed was told she could help me. She quit texting and I waited another 9 minutes and gave up and drove to a REAL Verizon store. It was closed so I drove to a different REAL Verizon store where I stood outside with 3 other customers waiting my turn...LOL When I complained your employee told me he was following company policy with his mask not even covering his nose. He took a customer in and I waited some more for a employee to come get me. When he did we went inside your 12,000 sq ft store where there was one other employee. It took my rep to handle the ftansfer less than 10 minutes. 10 MINUTES... I had wasted the better part of 2 1/2 hours to do something the first person I talked to on the phone could have done. Your service sucked on this and hiding behind the COVID EXCUSE IS NOT EXCEPT-ABLE!!! My phone BILL has NOT GONE DOWN ANY but YOUR SERVICE HAS. SIGNED UNHAPPY CUSTOMER 😖
Drew196998 - Every year or so
Every year or so I get these texts saying I’m approaching the end of my data? I’ve had a unlimited plan for at least 10 years. This same thing happened just last August. I’d like to have Verizon Act As One Entity, Considering it really is. Every company has different departments. I I don’t know any companies with the same name act as if they can’t facilitate a customer service request. For instance I’ve been paying for a land line at my house for at least 6 months that don’t even work. My modem keeps shutting itself down and even though I should be on my wi fi it constantly fails so hence my data is used up. My cell phone and every cell phone I get is choppy like I have a plate in my head? Every one of them, people can’t hear me but I can hear them. All they hear is a choooy in and out version of what I’m saying. I’ve been paying for HD service at home with my Fios and don’t have a HD box, despite going to the Fios store with my receiver to swap it out, they could not accommodate and told me to do it on line? I pay yous way to much money every month for this customer service to be so shorty. Give me an agent that knows your business not just one portion of it so I can get this remediated please.
Kaheb001 - Zero Stars
I’ve been a customer for well over 7 years. Today (Christmas Day) was my worse experience to date. I’m currently out of town. Trying to use my phone as a mobile hotspot. The customer service rep somehow managed to CANCEL my existing plan that is no longer offered (unlimited data) while setting up the hotspot. I did not figure out the issue until I received multiple notifications that I had a data overage alert. Called multiple times. Talked to 2 different reps. Both were positive that I was on a 4gb plan and that I should upgrade to save myself money. I proceeded to correct them and pointed out that they should look at my previous bills. Averaging 50+ GB/monthly. I then asked for them to look at the call log. It should show in their history which rep made the switch to my plan and to see that it was not “authorized” by the customer. After 40 minutes on the phone they said that they would have to send a request to corporate for “future tickets” and wait for a response. This could easily end my relationship with Verizon if this is not corrected. I will also cancel the other lines I’m associated with (spouses, work). What a hassle to h e to deal with on Christmas. Thanks Verizon.
🇨🇦😬 - Horrible
This app comes with the option to add restrictions to certain lines and networks. This may sound great to parents however it is not. My parents have used this on my devices both phone and pc and I can tell you that it is an extremely flawed system. I want to preface this by saying I am being genuine and not biased there are many problems the restrictions themselves aside. The main one being it literally breaks the device. I have had this program used on two of my phones. Both have broken as a result. My data no longer works for so reason despite having unlimited and the wifi rarely works and at times simply stops working. These problems are only experienced by me(the only one with restrictions). Recently my parents used this on my pc which was very very expensive and was a gift. Now my pc is experiencing constant problems with internet connection and my ethernet no longer works. It has literally broken two of my phones and a PC. All of which were in perfect condition and functionality before the verizon internet cutoffs were put in place. I don’t know who will see this but seriously it is a terrible system and has made life on this network miserable.
BaywoodBabe - Disappointed in Verizon
My very first cell phone was with Cellular One back in 2000. They were amazing! Excellent service and excellent phones. Then they were bought out by Alltell. This was a horrible company with poor service and products. Finally Verizon bought them up and Wow, what an improvement. Great service and products, very friendly staff. However the service has gone down over the last 5 years, poor cellphone signals , dropped calls, delayed messages, etc. I even spoken with support staff who were rude, and not helpful. Needless to say I’m shopping for a new carrier. Apparently 17 years of customer loyalty means nothing to a big company like Verizon. As the saying goes, “the bigger you are the harder you fall.” I’m seeking another small company like Cellular One who cared about their customers and wants to stay in business. Growth can be a good thing for business investors, but typically is poorly managed and the fallout from it gets dumped onto the customers. When companies go back to being self-sufficient and managing their own growth versus becoming a publicly traded, then service will become the norm and product quality will increase. Sorry Verizon, but you’ve gotten too big for your britches.
Lo Halfcon - App doesn’t do what it says
I downloaded this app to see why my phone bill went up $100/month after purchasing 3 new iPhones. We didn’t want to renew a plan we’ve been on for 1 year and we bought the phones at the Apple store. So what’s this $100 charge? I’d know if I could get the app to work. When I found the “view bill details” which wasn’t easy it asked me to log on, but it’s already got my name listed on the page header? Okay so I try to log on, not positive I remember my password from their website and since it didn’t ask me to create one for the app I try what I think the password should be and no surprise it was incorrect. The interesting part is after one try I’m locked out and don’t see a way to recover my password. The kicker is that message says I tried to enter the incorrect password 5 times. Did I mention I only typed it once? As if that weren’t enough there’s a page where you can set payments options. My bill is not due until January 7, but I could only pick today’s date. So much for autopay Verizon! Don’t get this app! It wasted far too much of my time for zero benefit. I thought technology was supposed to make my life easier and more efficient.
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AjaxMaximus - How much data used?
There are two limits on my unlimited data plan:
1. 15GB of hot spot
2. 22GB of high speed
With the current app, It is impossible to determine the amounts of each that are used or how they impact each other.
ejstone345 - no use
i’m from australia so it won’t let me put my number in, this is useless
Jodiemm10 - Won't even open
Can't even review this ap properly because it never progresses past the loading screen
Clubby88 - Doesn't work
Can't sign in with the app. Can on the web
DauntingJam - Can't even enter my number
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cipimiri - The best
The best in North America
Itech92 - Excellent app very easy to navigate
Twiz419 - Verizon Rules!!!
Just the best. No bones about it. The best coverage, the best service, and all things considered, the best value
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1Volkswagen - Change payments
As a Canadian customer it was very frustrating trying to change my credit card information and was impossible to talk to a person to help me through my problems!
thedoglick - The best company ever
It has always been a pleasure to deal with any person that works for Verizon they do a fantastic job and are wonderful people blue ribbon service all the way thanks
NeoRahl - Read the fine print
I signed up for autopay option in store and surprise! No autopay with credit card. Thanks Verizon for not clarifying that. Any why are you the only service that doesn’t offer the discount on auto pay with a credit card??
Baldfatbastard - Marlin
App has been locked on me for over a year. No one can unlock it. Can only pay bills on it
thisisbopking - Garbage
App is so completely garbage to use when setting up
LittleShuttle - Easy to use. I like it.
Easy to use. I like it.
Houston74! - Burrow manager
Seems like I am being throttled?
Maks silver - Internet problem
Very slow internet
Ted's Mack Lvr - This is not working
This app will not let me add a different credit card for paying my bill
leesa, leesa - Verizon
I’m so happy with Verizon the payment and shopping process is first class! So easy to use and to pay. I ordered a few IPhone wireless ear buds.. so easy to place order and to pay.
Patrick_Mil - Apple Music
What a pain to set this up. Links send you in circles looking for what you really wanted.
SDfghhjkl - Good service
I’m pleased with Verizon.
Proud Mom of Boyz - Canadian Customer
The Verizon app has made it so easy to pay my sons phone bill while he is away at school. Thank you Verizon.
MWaxers - Verizon in Canada and USA unlimited DATA
“In Canada they do not offer unlimited data - So Verizon is The Right Choice” Verizon Network is Excellent I use my I-phone in mainly Florida USA and Ontario Canada works amazingly unlimited Data unlimited calling and texting just an excellent program Canadian carriers don’t offer Unlimited Data!!
amslie999 - Seamless
Easy, efficient and beautiful design. 👍
KJ680 - Finally an App that works
App does everything it needs to do quite well. Easy to use, never had an issue.
JnMTre - A must have for Verizon customers.
Great app for keeping on top of usage on multiple lines. Very user friendly and convenient for modifying and making payments to your account.
Wink1954 - Hans Jürgen
Great app. If you live outside the USA but travel to there and have a Verizon account its now so so easy to make a payment. I've been with Horizon since 08' and I'll never go back to a rip off Canadian carrier. They're new unlimited data plan needs to be tweaked as we find out unlimited does not mean unlimited especially once you're outside the USA. They'll figure that out. They are great!
Ashraf dahabra - Problem
I am trying to sign up and it isn't working , I am putting my Canadian phone number but the system wrote the number isn't in our records ,
james_AJ - Very good!
App is snappy and elegant, while making it easy for me to pay bills.
Sergmars777 - Verizone
Good application !
Diana is haaappppyyy - Happy customer
Verizon day two with your service and website and I am over the moon pleased. Thank you
BCsBoutique - Works Great!
Love the app! It's easy to use, straight forward, and holds my information correctly. Thanks for making an app that works for those of us outside of the U.S.
06lif - App keeps crashing on 3G
If used on wifi it works well. I like it.
Arthur sava - Won't work
It worked perfect at first now won't even open. Crap.
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Hiranthini Alles - Happiest Verizon Customer
My family and I have been wireless customers on Verizon for 20+ years and still have Verizon and I love being a customer on Verizon, awesome and the best customer service and love the loyalty program just for being a Verizon customer since my family and I have Verizon. I also love the Verizon Up Rewards. Awesome freebies and rewards on Verizon especially Super Tickets for concerts. Add sports and movie tickets and I’ll be more happy to stay with Verizon and enjoy the rewards program on USA’s #1 Network with the best nationwide coverage and reliable quality and fastest speeds and amazing customer service experience.
Suggestions: I would like to see more device dollars with more value like $10 or $20+. I would like to see more giveaways and freebies like Gift Cards (all gifts cards, especially visa gift cards), increase the gift card value to $20+, Free Accessories, Free TravelPass Days, and more. I will be staying with Verizon forever. Thank you Verizon. I love you!❤️😘
review does not like nicknames - App WILL NOT open
This app used to work great on my iPhone 6 running the most current iOS. About 6 months ago it stopped opening. When I try to open the app it never goes to a screen to enter a user name or pw. It just starts “spinning” and after a while gives an error saying “We’re sorry. It looks like we are having trouble connecting. Check your connection and try again.” The only option is a button to try again which gives the same result. I tried multiple times to delete and reload the app with no change. I recently spent an hour on the phone with a very nice lady who tried everything without success to resolve the problem. She finally asked me to delete the app again. Then she deleted my app account on her end and asked me to wait a day or two for everything to clear before reloading the app. I did so with exactly the same result when I loaded and set up the app. Earlier this month I upgraded to iPhone XR and the app does the same thing. I have a friend with Samsung Galaxy S9+ that also does the same thing. I can go to a web browser, log in to My Verizon and access everything fine. Makes no sense why the app fails. Very frustrating.
aaronsca - Equal parts advertising and utility
As is typical with Verizon, advertising is front and center on this app and there’s no obvious way to disable it. Worse, the app _only_ works on the Verizon network. If you want to manage Verizon accounts from your AT&T phone, you’re out of luck and have to use their website.
The app itself does most of what you would expect. You can pay your bill, see data usage, etc. If you’ve decided to change how your account is managed, you have to call customer support. Verizon has a notion of an account owner that’s tied to a line number. If you’ve ported a number and want that number to be the account owner, you’re in for a confusing time. The app simply doesn’t know how to handle this. Customer support can fix this by resetting account ownership. Lastly, the app frequently hangs with a blue spinning ring of patience, but restarting seems to fix it.
If you don’t mind in your face advertising, only fall into the expected usage pattern by Verizon, and restarting the app frequently doesn’t faze you, this app is more than adequate. For me, it’s consistently aggravating. Can you hear me now? Good!
macbookbro1967 - A bit more expensive, but worth it.
TThere have been a couple of times where their customer service I felt was a little lacking by means of the helpfulness of the agents, but for the most part it has been good. Every company has something they can improve on.
During the onset of the pandemic, this company let me know they had my back. When I had virtually no income and nothing to offer, they kept my service and data going. The bill was staggering. My company has just recovered enough to begin conducting business again and my bill is late without much I can do. They have not harassed me with text reminders or threats to cut my service. Instead, when other companies seem to be using the pandemic as a reason to scale back and offer less, Verizon, just like my own company seems to look to do more.
This app makes it so easy to take care of any business without any kind of issues or hassle. I have ordered devices, paid bills, made promises to pay bills, received technical support, configured devices, scheduled in store visits and more right through the convenience and reliability of this app.
There may have been a time or two in the 4+ years I have been a customer I have considered switching, but always when I take an inventory of what I stand to lose, I just cannot do it.
And for the way they have been to me during this global crisis, I will always be grateful.
Great company! Great app!
Cathi Leigh - Review of Verizon in Easton Maryland
My IPhone10 was stolen a few weeks ago so I waited until Black Friday to get a new phone. I saved $400 2 years ago when I purchased the IPhone1 so I was expecting a good deal. I didn’t need an Apple Watch and didn’t have a trade in so no special deal at all!! Very disappointing! Not even a military discount!
The only saving grace to this day was that my daughter, son in law and I all bought IPhone 12s, one was a 12 Pro, that we were happy with, my photos I thought were lost from my old phone were found, and we can say without hesitation it was the best service we have ever received. Thank you, Mario!! We were in the store for quite a while and he was just great!!! I came from Pennsylvania to Maryland for the second time and this was the best service! I had a lot of questions and he was patient. Deal sucked this time but Mario’s professionalism, and service made the trip worth it!
Gi GibTower - Stolen new iPhone
My mom and I have been customers for over 25 YEARS!!! We had one of the first bag phones you out in your car! Anyways, we ordered two new phones bc ours were old and out of date. Two packages were “thrown” onto our porch, when we opened the boxes, the 11 iPhone was missing, along with the packing slip. We called Verizon and Alesia communicated with them through the app, as well as filing a complaint with Fed Ex...fed ex called us with a case # to give to Verizon saying they support our complaint that the phone was stolen before it ever reached our porch, and Verizon has been blowing us off for almost 10 days now...but our new bill is out and it’s a lot higher than we have ever paid, and they are trying to charge us for a phone we don’t have, and the other phone that we havent activated yet bc I’d they don’t do right by us we are sending it back and leaving Verizon after 25 plus years and go to AT&T. We feel completely messed over. It’s horrible to treat long time customers who pay their bills every month and have show loyalty for so many years to be treated like beggars pleading their case to corporate HQ. it’s shameful!
Mahabr - Frustrating Customer Service
This app is ok. It has mostly what you need but does not allow for a smooth connection with customer service. The chat sessions barely work and barely connect to anyone. This review is addressing the poor interface of this app and customer service.
To the development team, I’m sure you read this review and I hope you can remedy this. This app needs to be easier to use to get in contact with someone from customer service. I have never been able to reach someone to chat with on the app (I’ve tried over 5 times). I usually wait about 30 mins and give up because I assume the app wasn’t implemented correctly. After I give up, I call the general customer service line and get put on hold and nothing gets finished. The app needs to bridge this and make the customer service experience better. Maybe with an implementation of reviewing the customer service received and a record of who was helping (badge # or something for the Verizon rep). These representatives need to be held accountable for not effectively solving issues and just putting people on hold until they give up. I will update this review if this gets remedied.
WF customer - PA - Data Hub - inaccurate
I check Data Hub every morning. There have been several times where, out of nowhere, it says “You are out of data! Get more data now!” I have spent a very large amount of time calling in or doing a live chat to confirm that I am not out of data, yet the rep can’t see the inaccurate info on the app and they tell me to not worry. Once I was even transferred to technical support and was told it was just a glitch and to not worry about it. Once I was told to just continue checking every day as the app would eventually refresh and update, once I was told to wait until the end of my billing cycle as data would replenish at that point, and most recently I was told to try uninstalling and reinstalling the app. I have had to do that twice in the last week. There are clearly problems with your app. It is very time consuming. This glitch occurred on our family vacation when we needed data for mapping. And right now, I have a child in a foreign country for a college seminar and he absolutely needs data for academic purposes, to navigate his surroundings and for safety. The unreliability of the app is time consuming and disconcerting.
gaither111943 - Service in area
The service in my area is pathetic it started in around June of this year and all I can get from Verizon is there’s nothing wrong, but it’s funny before April the service was fine sense then the service has been absolutely terrible, and for the past 10 + years it was fine. And also everyone I talk to says about the same thing, I live about 3 miles straight threw from the tower and even when I’m within a 1/4 a mile it drops calls, and yes I have went threw all the phone checks with service technicians and it’s always the same assumption it’s my phone but never is after all the bs you go threw. And they always say well Verizon doesn’t have any plans for any fix, or we can let you out of your contract, but the only problem with that is your the only show around. And I’m paying over $200 + a month for poor service, and it’s like Verizon just doesn’t care. I just don’t understand why the service was good before the spring of this year !!!
Sofia Dossi ❤️❤️❤️ - Good enough for 5 years
I’ve had Verizon for over five years and never had my service disconnected for non-payment. I’ve always paid my bill on the 15th which is my payday, although it is past due, but that’s just how it fell when I started with Verizon vs when my payday is. They’ve never called me once harassing me about payment, up until a few months ago. Out of the blue, they started calling me 2-3 times daily saying they would cut it off if I didn’t pay it. I told the person in accounts to look at my history and that 1) I’ve always paid on the 15th 2) they’ve never had a problem with that up until a few months ago 3) I’ve never not paid my bill as long as I’d been with Verizon, the lady told me that she didn’t care and that they had a right to call me all day every day if it was one day past the due date, in other words, they don’t have a grace period anymore. The only reason I haven’t changed to C-Spire yet, is I haven’t had a chance to go by after work. If they can’t look at a customer they’ve had for 5 years with out service interruption because of non payment and treat me any better, no problem!
khaprer65 - Disappointed
I have had my phone through Verizon many years. I got 5g few years back and loved it. I had good service at my house. The 4th of February I changed to the cheapest unlimited plan I could get. I had to do two phone unlimited (which isn’t fair cause one is flip phone and they have no intentions on using data) the representative that helped me was extremely nice and I was comfortable. But I got home and not much service I went from 4g to maybe one bar. That Saturday 8th February I talked to another extremely helpful and nice representative again and she helped as much as she could we ended up having to go to Bossier City (40 miles away) and get a new sims card and update my phone at the Verizon store. So I had to delete all kinds of things to be able to update my phone (including pictures of grand babies) the Verizon store people were very nice I got a text late last saying my data was running out 5g. This morning I called because I didn’t cancel my unlimited plan. The man was rude and not nice. I still don’t know if I got the right plan or not cause I couldn’t talk to him.
Pretty solid for an app - Meh
Impartial and only loyal for convenience of getting paid from the customer. I understand that it's a business but throttling a customers speeds when they pay for unlimited is low. When I moved to Tulsa one of the service reps at a store (who was later fired for ethical reasons but not related to my issue) did things to my account that maximized the kickbacks he would receive (to include a line I didn't need or have a phone for). Luckily, after a year went by I was wanting to see what upgrades may be feasible and to get rid of my wifi-hotspot (to include getting removed from my account). Just so happens the regional VP was doing inventory at that store and decided to help me. She corrected my account issues. If the little guy who made those changes was there anymore, I believe he would have been fired. I am also impartial and would love a reason to be loyal other than complacent comfort, and have a reason to feel otherwise but I have not had any company give me reason to be excited about their service in a long time.
mpolito57 - Too much advertising to pay bill
Didn’t want to download the app - just wanted to pay my bill online as I have done for years Downloaded the app, had to decline various questions about push notifications, location etc. Just wanted to pay my bill - there were too many steps to get to the actual bill paying I’ve been a Verizon customer for over a decade. I already pay over $350/mo so obviously I already have your products/services. I don’t need extra V stuff just wanted to pay the bill and get out. One final thing - the actual paying was very quick. One click and it popped up that I had paid. There was no verification- boom it was done Is there a rewind button in case I made a mistake?! And I don’t want to create a nickname in the event I want to send feedback again. You have my phone number. You know who I am. And it has to be a unique name. Stop with this stuff
gilmarmia - My Verizon
I’ve not really used this app as much other than just now having scheduled a payment arrangement. However, I’m not too confident at times doing since not all times does it benefit me. I just learned why my bill has been extremely high; as I was talking to a Verizon representative over the phone this past Friday, this rep, Sharon, went out of her way to make sure I was using all my Verizon benefits to my advantage. Most importantly, I learned that I was paying $55 a month for my mother’s phone on my family plan when in fact my mother does not even know how to text. I have brought it up each time I’ve spoken to a Verizon rep about my mother’s situation, and no one had ever brought it to my attention as Sharon did. Sharon saved me $55 !!! Every Verizon rep should learn from Sharon’s customer service skills. In addition, just by simply listening to me, Sharon also found the best plan for my family. She went above and beyond to make sure I saved money on my plan !!
Client of 30 years leaves! - Constant deceitfulness
So besides paying crazy prices for wireless and Fios , the sales people in the stores are always looking to screw you. Bad enough they got me to sign away my unlimited data years ago, this time it was adding a new phone and I️ pad for free and saving 150m a month. Needless to say none of the magic happened. Customer service for hours asked for supervisor was told no one there expect a call in 24-48 hours , you guessed it no call. What makes it bad is my account has been active for over 30 years had over 10 devices spending 350 a month on fios and 650 on cell phones for family. That 12,000 a year to treated like crap . The first thing , cancelled three devices, will migrate kids to orher companies of their choice, will remove fios next and use smart TVs or Apple TV with a different provider. Enough is enough. Can’t wait for the next internet invention that puts them out of business.
Maxbear 66 - Verizon Rocks
Super happy with your service. Only have a couple issues that I’d like to drop. I’m in the country so I’m never getting my full speed, but I get throttled at 20 gigs of hotspot too a speed that I’m not able to achieve. And I have never upgraded to a new phone, as I have never seen a super great enough deal. The only new phone I’ve had was the Chocolate I got when I signed up with you when I moved to Arizona about 15 years ago. Back then they would give you a new one every year for free if I remember correctly. I’ll keep watching your deals. I like the 5se because of the small size, and it does everything I need. Gotta have at least 128 gigs, I’m using a hand me down at the moment and it was hard transforeing to this 64 and I am missing some of my latest phone numbers. But these are small things, and Verizon has always been great about any problems.
leela james - Bad customer service
Verizon wireless is known for having great service! However, that reputation has been debunked from what I’ve been experiencing. There was a discrepancy with my bill and it’s almost impossible to get a hold of a live representative. My services was interrupted for non- payment but my bill was not due until a certain date. I called all types of numbers that were listed on the website and even downloaded an app to see if I can get a hold to someone to no avail!! Instead I was being connected to a “Live” chat to have an open dialogue about my issue, but they trick you into thinking you’re talking to a person when really you’re talking to an automated system who does nothing but repeat automated questions. Last result is to go to a local Verizon location but due to covid the location near me are closed. So I’m stuck paying a balance that is incorrect just to have my service restored. Not to mention, I also will be charged a late fee!!! All of this could have been avoided if we had access to real agents to help us attempt to resolve issues! Verizon wireless is becoming more and more like SPRINT. Thee worst!!!
Fasttracklisa - App is misleading or in error.
I’ve recently had issues with not receiving my carryover data. I’ve had lengthy conversations with Support over the phone and via chat. I keep losing unused data every month, and I think it has to do with the app. Every time I need to upgrade my data plan, it gives me an option of which billing cycle to apply the data to. I always select the current one because that’s when I need the data. Not the following month. What leaves me suspicious is a rep told me over the phone that the new data plan is backdated. That that’s how it’s done. This doesn’t make sense when the app and website allow you to options. Furthermore, the rep said that the new plan is backdated to the 2 months before, so then that carryover data is being applied to the last month, which is why it wasn’t applied to the current (June). Why would I add data to a month that is already over??! This rep was so confusing. He credited me extra data, but only because he wanted to end the conversation. Are they going to do this every time they steal my leftover data?? I’m going to look into switching carriers.
Nomusictomyears - Overpriced and under delivered
Awful service, plans, rates, support, and devices. I purchased three new Apple devices, NONE work correctly with the service. Constant lag and poor connection. (The iPad cannot even connect to cellular and after several calls they never completed a solution.) I don’t know which is worse, Verizon or Apple. I came off of a prepaid service and ZTE so you’d assume I would be thrilled. I feel like I’ve been scammed after drinking Verizon’s cool aid. The devices totaled over $2600, the plan/devices costs $250 per month. I had better service and connection with Metro, no joke. My iPhone is a higher memory option and isn’t even close to being full, and Siri has been getting worse over time along with the overall performance of the device. It’s only 6mo old. My bill is over doubled and my daughter runs out of data in a week. We get less for more $. I live in two major cities and in my homes I get around 1-2 bars in a stand alone house with no trees or tall buildings. Again, Metro has full bars and lightning fast internet, and the call quality is better. Completely unsatisfied.
DesignerCoder - Super disappointed — regret switching
The offer said $250/line for switching when you bring your own phone, paid as a debit card. Turns out, the cards are only spendable at Verizon. So the only way to use them is to manually pay my bill each month for the next 7 months or buy new phones. Except I already have phones because that was the offer to bring my own phones.
Customer service was horrific. It took 5 hours between 4 phone calls and two chat sessions to figure out that the offer was only for spending at Verizon. And full of contradictory info on how to even pay the bill with them — which they never did figure out.
And “most reliable network”? Doesn’t mean there’s any reception at all where other carriers have perfectly good service. Very surprised how bad service is in numerous places directly along interstate highways.
tinamount4in - Frustrated!
First of all, Let me just say I’ve always loved having Verizon. I’ve been with them for the last 8 years or so. Hey wyd always accommodated my family whenever we had a problem up h til recently. My family & I went into a Verizon wireless store to upgrade their phones since they were advertising a great PROMO deal. They really need to inform & train all their employees better! This guy who helped us had NO idea what he was doing! So many add ons, an added line without mentioning it. Once the damage was done I got the bill a month later & was so confused as to why it was so much! So the first two months or so they fixed our bill. But then the bill got higher & higher without us making any changes. So I called a few days ago & find out we weren’t even eligible for the promo upgrade deal we thought we got! Did Verizon accommodate? NO. They basically said it was my fault the bill went up & that I had to pay for THEIR employees mistakes! So I left it & paid it off anyway. Never upgrading with Verizon again!!!!!!! I can’t believe they’d do loyal customers this way. We’ve never had any issues before!
Greenejeans1 - App is really efficient and fast, but...
Most everything you can do in it is simple & straightforward. For that, it gets Hogg marks. However, I feel it REALLY falls down in helping you manage your bill. I think it has a way to sign up for text notifications, but the app itself should alert you when it’s due. And I’m pretty sure the text notifications happen like 10 days out - not very practical for people that unfortunately have to live closer to paycheck-to-paycheck. Would be great if the app popped a notification itself to tell/remind you to pay within, say, 2 or 3 days of payment being due. Because I’m fairly sure the next text notification you get is when your next bill cuts 4-5 days after your due date. And by that time, you have a late fee, and something that potentially affects your credit rating. Don’t get me wrong - I know I’m responsible for my finances. All I’m saying is that the app could be so much more helpful/useful with a really simple change/update.
VickyVixen21 - My opinion about Verizon
I use to enjoy Verizon but my bill is always so high. Just now I paid $119 for just ME!! One phone, NO fios or anything. It use to be the top provider but there are times and places I don't even have service. I hate that my bill never stays consistent and the price each month is always changing. They told me my bill would be a certain amount meanwhile it's not even near that. I honestly loved Verizon and I defend you guys at all costs. But lately I'm seeing why so many people have jumped ship and joined another provider. They pay less and get more for their money. It's like you guys don't even care about faithful customers. I have been with you guys since I was 16 years old and I'm now 33. What does it matter right? 🤷🏼♀️ You have so many customers what's one more jumping ship to go to another provider? Have a good day! Enjoy your weekend.
ricardosIphone - Never again in a store
I had to purchase a new phone since my got robbed from me in a forceful manner ( got beat and had bumps in my head) well I needed a new phone but couldn’t paid full or more than I was paying already, went to the store in Altamonte the sales first sales associate was nice and helpful but the phone has problems I purchased the 6S plus big mistake, bad phone overall, so I have to change it, went back to the same store the first associate was not available so I got stuck with the manager assistant, which ended up been a racist since out of nowhere asked me if I needed a translator or someone that speak Spanish! I give him a look! I little bit more he would had melted right there lot story short the new 6S plus is been return for a newer model but everything thanks to customer service 1-800 Jennifer! Thank your your understanding and help.
Teeny Taco - iPhone 10 Max SE not what I wanted at all but that’s what they told me I “should” have
I had my heart set on the Blackberry Q2 because, as a pianist, can really appreciate the raised QWERTY keyboard that this new keyboard sports once again! As much as I think Verizon is an absolutely OUTSTANDING cellular provider, they INSISTED that the Apple was better. Now I’ve got an enormously expensive pho e that was not my original want in the first place, and I don’t want it anymore. Most likely I will go in today, tell them I want to switch to what I originally wanted, and maybe stop by the Microsoft store for a tablet too. Great company, Verizon, but I wish they would let customers make informed decisions rather then the salespeople tell them what they “ought” to have. Nonetheless, these things happen, and I plan on using Verizon for all my other telecommunications needs. Recommended carrier, but with aforementioned reservations.
harleyjenn - I Love Verizon & they R still a 5 star company!!! EXCEPT
I have had Verizon for more than 18 years. The only thing I am upset about is that the current cell phone I am using was given to me by my grandpa after he had it for four years. Verizon is making me pay for this phone that needs a new battery and they are charging me $300 for this iPhone 6 that needs a new battery. They said there’s nothing they can do. Even though my grandpa use this phone for over three years. Verizon is making me pay $300 for this phone without any exception. And as I look at my credit card bill, the free six months of iTunes music is being charged to my account. The trial/promotion that they offered me and many of you, is being billed to your account. Other than that paying for a very old iPhone 6 by the amount of $600 is absolutely sad & maddening!
500lbs - Service
I would love to give you all a 5 Star review but I cannot in good faith do that. The reason is my service as far as phone calls go has drastically failed. I have called numerous times to complain about it and I constantly get the same answer, “maybe you should upgrade your device.”
Well my mother in law lives with us and she updated her device to the new iPhone X and she still constantly drops calls, as do my and my wife.
I am a coach and my phone is beyond important to me. I have kids relying on me to get them into college with a scholarship and it is so annoying when a coach from a Big Time college program calls and cannot hear me or I can’t hear him.
I feel that I am not getting the bang for my buck that I pay for your service. I mean if I wanted dropped calls and calls full of static I would have gone with Sprint or AT&T.
I would love a definitive answer as to why my phone will not keep calls clear and why they keep dropping. I am tired of hearing you should upgrade your phone, or the problem is on your end.
So to answer your former question “can you hear me now?” The answer is a definite no.
Come Verizon you can do better than what you are doing, especially at the prices I am paying.
I look forward to hearing from you and I hope to continue my service with you guys, but I really need you all to throw me a bone and help me out.
Penni8523 - Verizon has completed upgraded
Never thought I would go back to Verizon after leaving them in 2015 with one bad experience after the next. I took a risk going back fall of 2019 because they had the most competitive pricing and promotions. I couldn’t be happier with my decision. Customer service is now outstanding. They genuinely want to leave you happy each time and ask for your input to better the experience each call. My bill is exactly as it supposed to be, they send me a reminder on my phone each month and it takes me less than 30 seconds to pay via the app. They are super helpful if I have had any questions or concerns. They gave me extra data during the first few months of the pandemic which I desperately needed bc I got laid off. I really hope the company leaders work hard to sustain these positive changes.
cell phone heaven - I had been in cell phone hell before now
I have waited for this day for 2 years after having multiple problems with Sprint . I say I am looking forward to days ahead with no dropped calls and my family and friends not saying when are you gonna be done with sprint . Ilene in the store on county line road ridgeland ms made me and my two girls very happy . Only thing is I wish I did not have to pay activation fees of 90
Bucks but it is what it is . I am posting a pic of me and my phone on my Facebook Snapchat and instragram with my Verizon phone with a huge smile . Over 2 thousand folks
Will know how happy we are . I wish you had a 3 x shirt to send me and I would wear it proudly . I even came to the Byram store today to ask about how to change my address and James stepped in and helped . May my cell phone heaven days out weigh my cell phone he’ll days !!! Dixie McDonald Byram Ms
josh91skywalker - False Advertising
Since we turned 55 we went on the adult/Sr. program for Verizon. When I signed up the salesman Tim in the Wesley Chapel Florida store never told me that there was a six-month regular bill program to view history prior to this plan kicking in. This is not a fair business practice and it is costing me more than my original bill deal with ATT. Two different times a customer service rep was supposed to call me to discuss and modify the bill and I cannot get in touch with anybody. I’m ready to cancel the plan and go to T-Mobile. I need somebody to call me please as every time I call you I hear that you need to level it up to someone else and then never get a call back. Can someone provide a high-level of customer service that I was promised? Right now I’m not feeling it and I’m ready to throw in the towel. This is absolutely false advertising!
Shihabul Borson - Poor customer service
Imma big fan of Verizon since I was a child. Recently, I got this new IPhone 12 pro max thru Verizon. I was so exited to use. After I activated my new sim on Verizon, I couldn’t register my SIM card with my Verizon app. I live chatted with various agent but they couldn’t help me cause they don’t know how to help. Then I called Verizon customer service to get help. The automated system said that waiting time is around 20 minutes. I waited 45 minutes but no answer. The next day I called again. Took 2 hours to only get someone on the phone who doesn’t even know if there shoulda be a problem like that. Then she transfers me to another rep, which took longer than first time. The other rep said, I have to wait 7 days in order to register. But the very next I give it a shot anyway. To my surprise, I was able to register without waiting for 7 days. But my point is If you choose this profession, you should be able to resolve no matter what the issue is. Verizon have to retrain their customer rep properly so they know what to do before even customer ask.
itstimetorun - Solid EXEPT for VerizonUp feature
I want to rave about this app, like I do Verizon’s customer service, but VerizonUp —the one feature that they use as an app exclusive to drive you to use the app instead of the website to access your account — works horribly. You’re supposed to be able to claim monthly rewards like small gift cards as a thank you for being a Verizon customer in this ever more competitive cellular industry. But when you go to claim such rewards, and enter an email address by which to receive a gift card, you just get a blank screen. Then the previous screen tells you your reward has already been claimed. It’s such a frustrating process because complaining about a $3-$5 missing reward is hardly worth the time....But it’s still a slap in the face from a company that pretends (or maybe really does intend) to do something nice for its customers while leaving them empty-handed. I really hope this app’s developers get their act together.
Audri N - In Valid Credentials
I have tried and tried to go into my settings through this app and I have tried to claim my bonus Verizon Up reward. Every time I have tried signing in either with my password or Touch ID, the message “In Valid Credentials” pop up, when I know, even after resetting the password. It might have something to do with the app using my phone number instead of my User ID, but either way it’s frustrating! I tried enabling Touch ID when they recommended to do so, but it said the the request could not be processed. If you can fix this, my rating will go back up to 5 stars. I have a call back scheduled for tomorrow to ask about it, but I’m not sure how well they’re going to be able to help me. Heck, I even tried uninstalling and reinstalling the app with no success. Fix this!!!
Sissy 08 - Options
I went to my local store in Frederick to get my plans changed and both times I was promised and they did not deliver. The third time I went and I spoke with the lady we spent almost 30 minutes going over my plan my options and when I get my next bill I found out nothing had changed as very disappointed. I called your customer service and I spoke to To a lady named Felicia. That was the best service I’ve ever received. She went over my plan in detail she talked things over with her supervisor she was able to give me the best plan possible and I appreciate all that she did for me. I am very disappointed in the local store that I want to because they should have ensured that everything that we talked about took place before I left and they didn’t. She did tell me that everything had changed but I don’t know what she did but it didn’t work because she did not follow up. Again thank you to Miss Felicia for your outstanding customer service and the store in Frederick should take pointers from her.
christina927 - Not the best app
I have had this app for awhile and haven’t been that impressed. I do share a plan with someone and could not see any information on plans or anything until they made me a moderator. But now they send the bills to my email, which I never check, and call me by that person’s name. Which isn’t a huge deal, just odd.
My problem is that I have now spent over 45 minutes of my morning trying to set up a simple split arrangement to pay the bill on the app. First of all, you do have to pay the entire amount at once. I have tried every option to get it to split at different times, but all it does is continue to kick me out. I have had to enter my credit card and save it with a nickname at least 30 times at this point. It still has not saved. I have tried to pay it split between 2 credit card (one being the other person’s) but the only time I was close to not getting booted, it would not allow me to pay the bill by the due date. You would think a cell phone provider would make sure to have a working app.
BAD CS and Service - Worst service and customer service!
I have been with Verizon for 15 1/2 years and finally decided enough was enough. I switched to another carrier because Verizon went up on my bill and my service because worse. For unlimited for 3 phones I was paying $350 a month and the service wouldn’t work In half
Of the places I went! I was belittled and talked down to by store staff and management to the point that I left in tears. Verizon is the WORST carrier, they do not care about customers and definitely do not value loyal customers such as myself. I have 3 businesses that I was going to add to my current plan but due to the disrespect and down right belittling I received from the sales associates in the Rock Hill, SC store, I will not be coming back and I will make sure to let everyone know, in every social media platform, how horrible they are to customers. You would think that being with someone for as long as I was, they would be doing everything they could to keep me. Just shows they don’t care about anything but how much money they can swindle out of you.
Charles426 - What a joke!
I left Sprint and decided to go to Verizon because I was sure they're service was the best offered for my area. My issue is that they wanted to charge me a $400 Deposit on an unlimited plan, even though I was paying cash for my phone, which was an iPhone 7 plus. A plan that cost less than $100 a month needs a $400 deposit?
I told the guy to forget it and went across the street to C-Spire. Within 20 minutes, I had my iPhone 7 plus (for which I paid cash) and an unlimited plan that was about 60% of the cost that Verizon wanted. My reception is fantastic, and I travel all over the state. There has only been a couple of times that I couldn't receive a signal for only a couple of minutes.
I tried to contact Verizon, just out of curiosity, but to no avail. I could'nt find any way to contact them without having an account. They obviously don't want customers that aren't on some kind of contract. I assume that's because they know that in 2 years time they will be able to make up money on whatever deal they offered you to sign up.
emp's Itunes acct - Don’t order online or in APP after business hours
Nothing but issues trying to place mobile order. They eventually got worked out by my going to store. 1st guy didn’t know what to do to fix it but finally a manager fixed my online order and phone should be on its way now. So, foolishly I attempted to order another IPhone 11 through the APP .... it went more smoothly but we will see what happens. I may wake up to another message saying order did not go through due to suspected fraud. I sure hope not because attempting to prove my identity when calling the fraud line was another nightmare. The temporary pin that Verizon texted me while I was on hold didn’t even work. My question on where I met my husband didn’t work. My pin I’ve had for years didn’t work and had to be changed. Password had to be changed. Total nightmare and expensive one too. Especially since only special offers at Holiday time are for New customers .... old /current customers pay full price or move to another carrier which is very tempting at this time!!
JunkPhone - My phone is dropping calls
I had to change my SIM card to an old phone in order to check to see if my 6s , which I ordered a 6plus, was the reason my phone was dropping calls for 2 months now! I need to relieve a credit! And I bought extra data from Apple and it isn’t showing up on this phone Verizon sold me. I have 5 Verizon phones and visited the Corp store to get help when I received 6s to return and replace. They requested a pick up and it never came I called Verizon directly and still they never picked up. Verizon allowed time to run out so I had to keep phone. I believe it was on purpose because of the sales person at Rome, Ga store. I ordered phone by calling Verizon and they were supposed to send me refurbished 6 plus. When I received phone the password had not been erased from original owner. It took 2 weeks and talking by phone to Verizon to clear up. But, their help didn’t work. I had to pay Apple for support and after that I was able to access phone. I lost a lot of data, but because I had saved to cloud some was recovered!
marrss2020 - Extra charges for unmade International calls
If you're using what's App to make an international call, even using your home Wifi, you will most likely ridiculously be billed for that. When the first time I was charged for an international call I called them and asked them to block my international calls. Again I was charged $120 I called them to ask why I have been charged again. They said there are 2 ways to block the international calls and we blocked only one of them. I said who would I know there are two. Why wouldn't your employe block both of them? I specifically asked her to block all my international calls unless I call back the vrizon and request to remove the block. However, not only they did not return my money from the pervious international charge, but they charged me again after international calls suppose to be blocked on my phone. If you want to deal with a company that charges you under nonexistent charges go ahead and have fun dealing with Verizon’s ignorant employees. The most unfair commonly you would ever deal with.
icantbelieveverizon - Terrible communication
I’ve spoken to several people who could not help me I was transferred to so many people who could not help me. I tried the call back number several times and when Verizon called I’d answer and there would be no one on the line and hangs up. I walked into several Verizon stores and one was not open on business hours and another was a retailer so they could not help me with setting up auto pay or find out why my free Apple Music for 6 months was not allowing me to be eligible. It was also a pain just setting up auto pay your system kept telling me it wasn’t available. I am a new Verizon wireless customer and just purchased the iPhone 12 pro max. Also I was told I would have the $40 waived for the activation fee after so many inconveniences but that never happened. So far everything about this phone company has been extremely inconvenient and a headache. Will be switching over if this continues. I have no hope in Verizon which is so sad because I thought I switched over to a “better” phone company.
mymaria0296 - FAILING MISERABLY
I’ve been with Verizon for at least 15 years. Their customer service used to be amazing. The last straw was after I bought my note 8 and had to have it replaced three times within the first three months of owning it. They wouldn’t let me switch out to a different phone they were multiple times where I didn’t have a phone at all and I run a small business off of that phone. So when my phone died for the fourth time I think I finally decided enough was enough after as much as I spent on that phone that didn’t work properly I am now switching as soon as that phone is paid off since I am still paying on a phone that I cannot use. Their options were to upgrade on a Nother line so I could get a new phone or to pay off current phone completely. I am not in a situation that I can spend over $1000 on a phone that hasn’t even lasted me a year or pay $240 a month so I can get a phone that works properly. Verizon has turned into a huge disappointment their service is great but it’s not worth it to me.
TasmanianDiva - Frustrating
The app did not accept that the expiration date on my credit card was in April, which made the first 2 numbers “04.” Then, I was unable to call customer service. Why isn’t a customer service number provided in the app? If it is, I was unable to locate it. The app would not let me go anywhere but where it wanted me to go. There was nothing available to assist me in attempting to make my payment, nor was the app willing to accept that in order to reduce the month of April into numerical form, it had to start with a zero. I understand that most people prefer to do business online these days. However, it would be nice to have a live person available, and easily accessible, for those of us who may encounter the sort of problem that I encountered while attempting to pay my bill. This is not the only problem I have had with this app. Please, please put the telephone number whereby I am able to reach a live person in the event of a problem. It should not take more than an hour to pay a bill.
sechawife - Truth about being a Verizon customer:
I’ve been a Verizon customer for several years...on a month to month basis, not under a contract. You may wonder why I stay with Verizon if no contract is holding me...because NO OTHER company offers coverage in my area! I would have been lured away a long time ago by the money saving offers of others if they could guarantee coverage to me! Not to say that I am happy with my present company, I’m not! They won’t even share ways to save while staying true to them!
I am 76 and my husband is 81 (our account is in his name). They do offer a Senior plan for a lot less than we a paying but do they ever tell us about it???? Nooo
Way! Is there a box to click for money saving offers....nooo! All I can say is be careful who you deal with if you are an older person trying to live on S.S. !!
I’m Elaine Taylor a very disappointed customer!!
rir-too - Verizon evaluation
Right now, what concerns me is trying to sign into my account. For starters, I have noticed that if I do not visit my Verizon account frequently, there is problem logging in. Even though I have a password program, so I should have no problem logging in, I have a problem. I haven’t logged in on my computer in about a year. About three days ago I tried to do that & had a problem, had to call to unlock my account. Set up a new password & the alternative questions & answers. I try to go in on my computer today & you guessed it. I have a problem with logging in on my computer. Never get asked the questions & it gets locked. I walk away & pick up my phone & get in using the same password program, that on the cloud.
I just can’t believe it. Why ask for alternative Q & A to get in when your program doesn’t ask for it? Then I get in with my phone. Don’t your people let regular individuals test things. I’m tried of paying for service when it simply get less easier fo r customers ? ? ?
Padfoot625 - Meh
The app is ok. Not fantastic, not horrible. Somewhat difficult to navigate in some aspects. It’s great for seeing your available data, etc. at a glance. Otherwise, I find it just as easy to use the web. Watch out for sales on the app though. At Christmas they had a sale to upgrade to iPhone 7 for $10 a month, no expiration date shown - on the app. Called in to take care of it with a person, because I would rather do that. They told me the sale was over days before and they had no ability to change the app to reflect that, or put on an expiration date. They refused to honor it, and lo and behold a few hours later - the app was changed. THIS is why I dislike Verizon. Unfortunately they have the best coverage in all my usage areas, but they will rip you off and not give a crap doing it. Bottom line - use the app for viewing things and even paying your bill - but don’t depend on pricing.
Wildlander - By far the worst company!
I have had the misfortune to do business with more than a few pathetic companies, but Verizon takes the top slot by a far lead. When you are a new costumer it’s great. The service is better in more areas. Good deals on a new phone, you know the deal. Then after your first contract you would think hey this person is staying with us let’s take care of them. And you would be as wrong as wrong can get. Their customer service is complete garbage their plans are outrageously priced and the longer your with them the worse it all gets. I called to deal with a billing issue and the clown on the other end says well if I do it you’ll be charged an extra $7. Are you freaking kidding me! I have to pay extra for them do do their job. It’s garbage at best. Unfortunately I’m stuck with them due to location and they are the only company that covers the areas I’m in. If there is any other choice including Bob’s Generic Cell Service from a shady car sales lot I’d say take it couldn’t be worse than these people.
your boss 302 - Bad customer service
I talked to a phone personal from Verizon for 2 hours 3 weeks ago and set up auto bill pay for the 21 but first payment was to be taken out on Dec 5 because that’s what she said . The reason for the bill yo be paid on the 21 was what works how I get paid but there was no way to change it to the 21 that month so I had to not pay other bills and cut back my groceries so that money would be there on the 5 and wouldn’t you know you never took it out and sure I got another late payment. I went and paid it because I can’t let my bill clime so high I won’t be able to pay it . The auto pay is still not hooked up and being charged late plus $5 a line for not auto bill pay when I spent 2 hours hooking it up . You need to fix this take the money you charge for late and anything else and fix it . I need it to come out on the 21 of January know do please get it fixed I’m tired of all the problems you put me through . I need this fixed and any extra payments taken off . Payment date 21 January
5trytonickname! - Bill payment
For the last three or four months I have tried to pay my bill online and I spent over 45 minutes working around everything trying to pay it like I did this morning. last month I thought I signed up for automatic withdrawal from my checking because I wrote that on my bill. I’ve spent I don’t know how much time trying to talk to human being but I always get blocked I try to make a payment and it was like select a new method of this that or the other thing and I’m just fed up with Verizon I want to talk to a human being when I have a problem I don’t want prompts! This is why I don’t like doing things on the computer I would rather have a bill sent to my home I’m so fed up with it so I guess I owe you a payment December 8 I’m not even really sure because I can’t get access to see my bill. They asked me if they want to make an account manager and I do but I am the owner so why do I have to make myself the manager I don’t understand you’ve got your money for the month be happy have a nice Thanksgiving.
rkleim - The worst app ever made
How can an app be this bad? I realize that once people start using it might work well. The problem is, as an existing customer I already have an account name and number. This app absolutely refuses to use an existing account. It requires a new account and when I enter my login ID it gives me a sarcastic answer saying that already exist try a little harder. Do you always insult your customers? There is no way to use this app if you have an existing ID. Based on Verizon‘s proven inability to handle programming of webpages and customer support pages, I have no intentions of trying to set up another account only to find that Verizon has gotten messed up and screwed up my existing account. This app also asks for my phone number, and when I give it it says it does not match it’s records. I am using that phone number right now and I am connected through Verizon. The app cannot even check the phone number of the phone I am using? And then it says I am not a customer when I am? Holy crap this is incompetent!
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