MenaceDDennis - Customer service
I had the best ever customer service experience today 12 Dec 2022. Not that things went smoothly...they didn’t. I had talked to 2 other representatives over the last 5 days about an upgrade that were supposed to call me back but didn’t. So I called in this afternoon and was connected to Mikia , wow, she must darn near be a saint....she walked me through the various options and we were ready to make my payment when the the Gremlins struck! My email wouldn’t work and the links she texted wouldn’t show up at first, between us we figured out how to get the link to show up.....then it decided to do bizarre things like only taking a partial payment and doing immediate reversals of the payments. For over an 1 1/2 hours she kept me laughing and joking about the situation, we weren’t making any progress and decided for me to call my bank and see if there was a problem there, Nope, but Mikia promised and did call back about an hour later and we tried again and again to get the program to work and take my payment, no go. Mikia then went above and beyond to find a loophole way to bypass the issues after close to another hour on the phone. Mikia had a presence about her and great communication skills with an amazing sense of humor to turn a what could be considered a horrendous experience into a laughing and joking exchange between us. Thanks so much Mikia for all your help, your sense of humor, willingness to go above and beyond, and thank you for your military service..
Stephen-Saint Augustine FL - BEST PROVIDER HANDS DOWN
I will be short and confident when I say that Verizon is (by far) the best cell provider that I have ever had. I am 42 and have been in the cell game since the beginning and have had service with AT&T, Sprint, T- Mobile, US Cellular, Boost, and Cricket. And every time there was something that the company was to blame for that I suffered a loss from as a result. I always felt that it was an unbalanced relationship where I was always held hostage because I had to have it. Except for a brief time with Sprint 8 years ago that was satisfactory, but then the company just took a wrong turn in the game. Especially for involving boost in their platform. And was still far away from the appealing, pleasant, and satisfying experience given to me by Verizon. Their My Verizon app is the most organized, professional looking, yet easiest app to use and can resolve about any thing you want to do. Their stores are just the same. Neat, friendly, and skilled on performing their job in a dedicated and inviting manner. I rarely ever write reviews, but in the case where someone has stunned me at level that exceeds my bar, then I am compelled to be responsible and speak up.. So hats off to you Verizon and well done. Thank you for helping make my life easier at a time when our country is in such discern. After just hearing the reports that our GDP suffered a second quarter loss, officials makes it a recession and Lord knows I need all of the help I can get.
Jayjay10472846829 - Glitchy
The UI just constantly jumps around and the app doesn’t seem stable. Always crashes and progress is lost. Also, I have no way to view my order status on the shop tab. All I can do it shop for new but if I want to see an order status, I have to use the website or call. Can’t do that on the app for some reason even though when I googled it, it said I had the ability to. I only have options for “mobile” or “home”.
Side note: do NOT use the app to place a preorder for an iPhone. For the last two years, I’ve done so and put in the correct address for my apartment. When I checked the order the next day when it populated, it was missing one number on my apartment. I called and seemingly had the issue resolved that day. However, when the phone shipped, it still shipped to an apartment that didn’t exist even though it was a week earlier that I requested the address to be fixed. It took 3 days to get it sorted and the phone was almost shipped back to Verizon. I was upset. But that would not have happened had the app taken my full correct address when I placed the order from the start. Not sure what’s going on there, but I’ll never use the app to preorder another phone.
With that out of the way, it does offer a good amount of information and I do appreciate that it is easy to use. I admit, I don’t use it often since I don’t change much in my account, but when I do make changes or view my bill/usage, I know exactly where to go and can get their quickly.
Ove5stars - Excellent perfect n fantastic >>>server
Recommend monitoring and track suspected cheating wive and activities at work. However some great app couldn’t grant all access I needed to detect and catch my wife red handed in her deceptive ways. It all started when I had a suspicion on her with some recently inherited behavior like staying out late nights after work, being clingy to her phones and so on. I came to the internet to find a lasting solution to solve my marital problems. Thank God, faz came my way after checking through positive reviews , how he helped a woman catch her cheating husband red handed. I reached him via his mail at Flashcyberspy (@) gmailcom and he requested for certain info such as my spouses phone number and phone model. Within hrs I got a notification popped up on my phone it was from Faz. he gave me a spy link which I accessed with my phone web browser there I was able to see all of his texts, call logs, WhatsApp, Snapchat, deleted conversation, social media shared pictures and videos etc as if I got a clone of her phone in my palms. It’s really a great opportunity to use the services of Flashcyberspy (@) gmailcom, if you got similar issues right now I’ll strongly advice you write him for an excellent spying and tracking services. This is the most highly recommended and genuine services that works efficiently than the spy apps. You can tex him on at (plus one eight five six five seven five one zero seven nine)
Naynay77 - Verizon app is everything!
I don’t normally write reviews but I had to because I’m amazed how good this app is. I love it because I can manage EVERYTHING on it! On the Verizon app I’m able to check my data usage, temporarily change my payment date with a promise to pay later, change auto pay, shop and buy and upgrade new phones without calling or going to a store (this is huge for me), compare my bills, check for outages, change plan settings, change insurance and phone features, find out exactly what each cell line is being billed for and find ways to lower my bill, and now I get monthly rewards! And Verizon’s reception is way better than other carriers and you can definitely get an affordable plan. There are a few tricks to getting the promise to payment date on the date you want if you need more time wait til the day or two before it’s due it will stretch the possible payment date even further out. Dude I’m so happy, their customer service on chat and by phone is top notch too…definitely a customer for life and the app is perfect.
UnicornBlastyBlast - WORST UX
I’ve never used a more terribly built app or website in my life. Who did you hire to build these?? The app is slow and mimics the desktop website exactly. No swipe back. Your cart feature doesn’t work half the time. When you add something to the cart it disappears. Can’t find rebates. Rebate status and numbers don’t reflect emails or what’s been said on a call with customer service. Chat bot resets every time you click on anything. Can’t add a gift card for payment- it reverts back to my credit card for the full amount and makes the gift card disappear. Forces additional items into cart you don’t want. Doubles up on cart items. If you want to go back to the previous page, too bad. You’ll have to start over from scratch. I’m choosing colors of devices, it flashes between the previous and new color and you have to start over. I was told that I would receive visa gift cards, but they ended up being Verizon gift cards. I was told I could apply it to products or my bill, but the site allows me to do neither. Every person says a different thing about ANYTHING. Your service is GREAT in terms of location and availability.
Your customer service, website, and app are confusing at best, disorganized, cheap, and beyond frustrating to navigate.
It’s INSANE that you guys can charge the amount that you do, yet you can’t seem to afford a reliable developer to build apps and websites that are fully functional.
Theywontevenletmeleaveareview - Great CELL Service
I agree they are the best cellular service I have had compared to any of the others, but the customer service has consistently gone down hill and absolutely horrible experience on multiple occasions and they try to pawn off everything to automated services and this app, well the only thing that is worse than their customer service as of late IS THIS APP!!! Paid my bill late but had a promise to pay agreement in place, money was taken out of my account, they never received it and shut my phone off a WEEK before the agreed promise to pay date, find out it was a bank issue and this happened to a lot of people and the bank took full responsibility and made it right with me BUT verizon would not even allow me to speak to someone UNTIL I paid my bill that was to my knowledge at the time already paid, once I find out the issue I try to call them and discuss with them while I am at the bank, still wouldn’t allow me to speak to someone until I paid my bill, only gave me a recording stating I had a promise to pay agreement in place and that a representative would not be able to help me until my balance was paid in full and hung up with me. All of that would have still been Ok except they cut my phone off on 11/30 and my agreement was to pay by 12/6. Yes I know I should have paid on time, still doesn't excuse the horrible service or lack of service altogether.
S-diggity - Verizon Rewards is hot garbage now
The Verizon up rewards used to be really awesome and I was really looking forward to the beginning of the month because of the rewards that I could get. It felt like a nice reward after remaining loyal and paying the crazy high phone bills that we all have. The Verizon up rewards made me feel as though Verizon really cares about its customers. Over the last year the Verizon up rewards have gotten steadily worse and worse, first with the discontinuing of device dollars, gradually weakened super ticket options, and finally the gift card options going from five dollars to three dollar credits. I was very bummed out when I saw this but I thought “hey at least they have some good companies including Starbucks.” I’ve come to find out this month that Starbucks is no longer included in the Verizon up reward choices and at this point I am completely done with Verizon up. I will no longer be choosing these rewards and will sadly just let them go to waste. With how successful Verizon is I am really shocked to see the degradation of the rewards program, additionally now I know my original thoughts of how Verizon cares about its customers has turned out to be true, we are nothing but paying customers that’s all. Corporate greed at its finest people…
Hellcatsrt - THE WORSE COSTUMER SERVICE EVER!
First and foremost, this happen when I spoke to costumer service on the chat- this first representative said I was going to be charged $97 for compensation due to the fact that the employee in the shop did not explained any surcharge or any additional fees. It's been established and it already appeared on the Verizon app. Fast-forward 1 month later, I went to see the app and it charged me a $127 fee, now, I spoke to costumer service and representative Martin who's totally unprofesional, unempathetic, and totally doesn't know what he's doing - asked me to send him the previous convos we had from the previous representative I had talked to which there was already an established price and all he needed to do is to apply the credit of this "said $97" price. Lo and behold, I went as far as saying "you guys got a backlog for previous convos, why are you asking me to do your job?" He's stubborn, rude, and unempathetic and most importantly has 0 reading comprehension skills. Representative really needs more training as this tarnishes the brand of Verizon. I will change to another subscriber as my needs are not met and I felt like I have been widely compromised. I have wasted my time chatting to representative Martin that overall, it was an EXTREMELY PAINFUL, STRESSFUL, AND DREADFUL experience. I just hope other people will not go through what I went through. If only i can give -10/5 stars, I would.
Liblady15 - Digital Customer Support
Digital chat and support is fine for many routine matters but there needs to be a better way to handle complicated questions and complaints. I have a 55+ Unlimited plan and got a new iPhone mini and wanted to add 5G and was told it would cost $25, but because this drequired a plan change it cost more than $100. I needed someone to explain this to me and the digital system did not provide this. I should be able to say representative and get someone. Instead I had to go to a Verizon store where a very nice and helpful person explained what happened. I told her I planned to write a letter to corporate headquarters and she suggested I call customer support. After a long roundabout with your digital system that gave no response to my prompt of Computer complaint or 55+ Unlimited but just offered the plans I could change to which did not include 55+ Unlimited. Finally I was prompted to schedule a call. Why wasn’t that suggested to me sooner. So I spent 3 hours to go to the store and return and call digital until I finally got an outstanding employee on the phone who explained the escalation system and resolved the situation in 15 minutes. By the way as a senior on a fixed income I would be forced to switch to a discount source without your 55+ Unlimited. That plan is a real boon for seniors. You should bring it back.
CJ Muria - Great customer service…one time!
Last week, i needed help with several things and chatted to a live agent. I ended up chatting with this great agent, think his name was Mark, for around 2 hours. He got everything I needed done, even order my new phone and processed trade in value. It was a great experience. Well a few days later, wondering where this phone is only to be told the order was canceled. Back to customer service trying to find out wth happened and replace the order . Same phone, same trade in, etc. Except the agent today doesn’t introduce themselves, is short with words, and doesnt seem to understand the very plain english things im asking for despite multiple patient and polite requests. In the end, this stupid app keeps signing me out of the account, never used to do that, was always logged in before actually. Have to log back in with password each and every time I slide away from the app now. Massive headache because this disconnects me from my confused agent. After the second time disconnecting and third time repeating myself, an hour later this agent got nothing done for me except burn my time. You would think some as ubiquitous as mobile phone service would be simple and easy by now. If robots really do replace human workers in the future here’s a good place to start. They’d have the advantage at Verizon.
JK8821 - Not happy!
I’m not happy. At all. I upgraded my phone the other day & was informed that for years I’ve been paying $10 a month for the hum option. I never asked for anything extra. I was told @ the Verizon store by the Loop on John Young & Osceola that if I switched from a Samsung back to an apple it was free & included. I told him that that seemed too good to be true to have this extra option & it be completely free. He reassured me like 3x that it was COMPLETELY free. That was a few years ago. I was lied to just so someone could make extra commission off of me?! Are you kidding?!
Fast forward, someone crashed into my car & it was totaled. I forgot the hum inside it because I WAS TOLD IT WAS FREE & didn’t think it should matter. That was in March. So, even if I am getting screwed over for the past few years @ least I had the function. But I went without a car for 4 months. At the end of the day I should be reimbursed for the whole time SINCE I WAS LIED TO BY A VERIZON ASSOCIATE. At the very least I shouldn’t have to pay for those months. This is so ridiculous. It’s not 1984. How is it possible in the 2010’s that such a “reputable” company could have been so shady? Not happy. Zero happiness on my end. I wouldn’t have reinstated any kind of relationship w/ Verizon if I’d known this before I got my new phone. Shame on you, Verizon. Shame on you!!
JacqG135 - Difficult App
My experience with Verizon is okay; but this directly correlates with their app which is extremely frustrating to navigate and use. Today I attempted to add a line and an iPhone. The app continued to insist I was upgrading my iPhone, and I had to go back and re-select the GB preference which it would also continuously upgrade on my behalf. Trying to get to this point was also infuriating due to the awkward switching between the app and the web browser which continuously asked me to verify my identity (4 times in a row before I quit) but wouldn’t take me to the relevant page from the browser in the app. 😤 Fine. Then I discover the billing changes I had made several weeks ago, has reverted as well. While trying to resolve this in the app, I clicked on one of the bottom tabs and the page begins cycling rapidly without loading anything until I closed the app. For reference, I ended up completing the additional line set up on my computer which was more beneficial because it actually provided further explanation for things like, additional contact, which we were trying to interpret. Y’all, this app needs fixin’.
Zip21797 - Registration was confusing
I downloaded the app and tried to register. It wanted my PIN, I guess you are supposed to get one when you get the phone or something. If I had one I didn’t have a clue what it was. So I clicked “Forgot my PIN”, the closest option to “I never had one”. It said to enter my mobile phone number and a temporary PIN would be sent to it. I never got it. Tried a few times then the app said there was a problem, try back later. Later was quite a bit later. Trying to register with app went nowhere so I tried by web, which was very similar. Finally I called the help number and waited for a long time. Got a very nice and helpful lady to walk me through the process. It took a while, explaining the long wait time. The big secret seemed to be, make up a PIN. Maybe that worked because she did something at her end, I think that must have the case since I had to tell her what it was. Anyway I finally got registered (make up a password and have it ready), and was able to pay my bill. I think the main problem is there is no clue where you should have gotten the PIN needed to register. Or that you end up making one up. This was probably the most confusing registration I ever did. Just a bit of added help in the app could have avoided the problem.
Slc00000 - 3 Months Later, Still no Refund
This is the only place I can complain about Verizon's customer service, because speaking with a live person is difficult and even if they are helpful, they may not be able to do anything! I purchased Bluetooth headphones through the app November 4, and after 2 weeks decided they weren't for me. I used the return label provided in the product box and handed it off to UPS. After not seeing a refund, I live chatted with a rep, who says it would show on the next bill. After it didn't, I chatted with another rep who assured me it would show in just 3 days. Surprise surprise, that never happened. I finally set up a call with a live person last week who is trying to help.
The return label did not match the tracking number generated thru the return process and so they say they never received it. Nowhere in the process did they tell me to get a receipt from UPS, or not to use the label THEY provided. And 2 agents gave me bad info afterward! Now they say they won't refund me unless they can find the merchandise. How is that my fault?? Why should I pay for merchandise I don't have, when I followed the return process Verizon gave me?! BEWARE buyer! You're on your own with Verizon returns. Because they have the biggest network, they figure they can just screw their customers???
Reefcare - Great Value and Service!
Sorry, I don’t care what other carriers advertise or how they try to trash advertise against Verizon.... they have been a great carrier for me and our family! I initially went with them because of their signal quality and clarity during a call. And I recently made a trip through the WV Turnpike. I had a signal all the way through the valley, up and down Ghent Mountain and into Ohio. It didn’t use to be that way.... kudos on new towers and transmission beacons. Sprint could take notes on signal strength...
I had them as my initial carrier from SC to FL and when I moved to NC. Dropped calls, signal and clarity in my work and neighborhood was marginal. I had enough and went to their office. Complaining about coverage areas and service. The day I left them, complaining about service the store manager tried helping me due to my complaints. Funny thing, he tried making a call because he said it was my phone... he tried calling the office while I stood there..... and he said, “ Hhmmm! No signal. And I was in their office!!
I told you so!!!! Switched that day to Verizon and never looked back...
Mvbhytvvvvv - Very poor service.
I am a new customer. I recently purchased a service plan for my Ipad pro. Shortly after my visit to Verizon, I attempted to set up my account with Verizon. I was unable to register with Verizon. I contacted the helpdesk. I spent more than two hours with a Verizon representative who was not able to correct or solve my problem. She said she would do some research and would contact me the next day at 8 AM. I was not contacted at all. I then called Verizon help desk again and spent another two hours trying to solve the problem. The problem again was not solved. I was advised by that representative that I would be contacted by Verizon so that I could get the problem resolved. I was not contacted at all. I was able to finally get my account set and working. I did this with my daughter who apparently is smarter than their representatives. She took the chip provided by Verizon out of the iPad Pro and put it into my Apple telephone. She was then able via the phone connection to set up the account. She then put the chip back into my iPad Pro and it is working properly and I can now log onto my Verizon account. This is my first dealings with Verizon. To say that I am disappointing would be a severe understatement. If this is the best they can do, I suppose I will have to do business with another provider.
AnnieBlanco - I’ve been with Verizon for over 21 years, this year might be my last
I’ve been with Verizon for over 21 years, when I was pregnant with my first son I got the big chunky cell just in case, I think they were PacTel then. Jump to this year, my cell phone broke so they sent me a new one, in the box there was no return label and no return envelope. When I went to the Verizon store they gave me a return envelope and a box So I returned it and it came back to my house because the employee put my address on the return label! I have called numerous times and people have told me they will take care of it & they promise since my account was billed over $500 for the phone that was returned. I never received received the credit & they won’t return my emails. I have called numerous times as well and I have been told it will be looked into and yet nobody has credited my account the $500. Even stranger,?my bills are usually auto paid and for some reason they took that off. Here’s the last straw, the last text I got it said I was in collections. Yes, this might be my last month with Verizon. I don’t have the time to babysit them. And I don’t like being told something will be taken care of personally by someone and it doesn’t happen. If rather pay everything I owe them & move elsewhere if I’m not a valued customer after 22 years.
Peachyedw - 8 or 9 mth purchase of an IPHONE 8. I had a 6. The 6 was better than this 8. I always can tell
a nice change and better performance! Not true on the 8. I do not like it. Unusual for me. Also went to Verizon store twice about phone and not charging. First salesman. Novice but very polite. Gave me another one. In a couple of months, quit charging again. Went back to store and after talking to 2 people. My first salesman or WETCALTM told me he was being nice by giving me the charging cable. I asked for the manager and the gentleman told me he should B back to soon from lunch. He was there very soon. I talked to him for a few minutes about the chargers going out He was rude and told me I needed to talk to Apple about my issue, “We don’t handle that kind of thing here”. Will you kindly explain to me why I was not told up front that I had to deal with Apple about the chargers? I’m a big girl! Think I could have handled that. And I hate to complain. I’d rather compliment. How would an average “Joe” know what Verizon covers vs what IPHONE covers. I will never go by this store again! I don’t have to!
Didnt get all the facts - Don't listen to what they tell you in the store
I have had a few lines with Verizon for over 15 years. I few months ago I bought another two lines using the buy one, get one free plan promotion. My husband and I were at the store for quite a while with the agent discussing the promotion and what data plan to choose. We were given a price for what our bill would be once the promotion kicked in. They also told me that it might take a cycle or two for the credit to show up.
After a couple of months I went back to the store. They weren't sure why the credit had not come off but just asked me to be patient. The same thing the next month.
I gave up on the store and called Verizon directly, which obviously I should have done from the beginning!!! Now they tell me that the promotion was only good if you have the unlimited data plan. They were all too happy to switch me to the unlimited plan so they could give me the promotion and were somehow surprised that I didn't want to pay an extra $57 a month to get the $30 promotion.
I work in a business that honors what our salespeople promote. Obviously Verizon does not care about their customers, long term or not. they also do not believe in training their employees because not one, not two, but three employees told me that I was eligible for the promotion.
Reghrdggh - Poor customer service-ON HOLD 2 HRS+
VERIZON IS AN AWFUL COMPANY. If you want any basic customer service, run to any other company. I have 4 Apple devices. Two of them are never used. Plus, I carry devices for my teenage children. I guess that I stay with Berizon out of habit and familiarity. Over the last couple of years I never contact them unless I have a device fail or to purchase a new device. I know that any service issues leave me with stress, a stiff neck, and a coronary. And, all of the Verizon staff are adept at keeping any responsibility on your end. When you finally get them, sometimes they can fair. But forget about getting them to answer when you need them. You cannot reach these guys on chat, phone, online chat, or email. I’m on hold for 2 hours now, my daughters new iPhone quit working. I carry the $50 per month insurance and am willing to pay or do whatever they ask me to do.
But, of course, while I am on hold I decided to see if I could sign in and pay the upcoming bill. NO PROBLEM SIGNING IN TO PAY NEXT MONTH’S VERIZON payment, but they will not let me sign in for support. Dumb me, it’s taken me all of this time to realize that this is an intentional customer service design by Verizon. Because I have already paid for the insurance/repair they won’t let me sign in for support. VERIZON IS AN AWFUL COMPANY.
SBDallasTX - Very unhappy
I plan to pay off phone and cancel service most likely. I have explained this MANY times for a year. When I was getting a divorce, I needed a phone in my own name, called Verizon, but did not pass the fraud test. Went to the store, received my phone, filled out everything *exactly* the way I told them over the phone. A WEEK later (shouldn’t it have been much sooner?) I received another phone in the mail. I called Verizon to see how to return. I was told I was not sent a phone, yet the box clearly came from Verizon. Called the store, same thing - I was never sent a phone. I put the phone in a lock box. I NEVER received a bill, the phone was never activated, and it was not on my monthly bill. I moved to Texas, and a YEAR later, I received a letter from a collection agency
for the amount of THAT phone. I called Verizon and they told me that phone was in the name of “Shelline Bonham,” while the other is “Shellye Bonham.” WHAT?!? Why didn’t they tell me that a YEAR ago?!?! I received a text from Verizon saying it was time to upgrade my phone, but when I tried, I was denied because of THAT phone! I told them I have it, it’s brand new, I will bring it to the store, but the customer rep said Verizon denied it. I’m sick of it - all of the calls, doing the right thing from the beginning to be treated this way and want out.
Happy and Safe - Old Faithful
I have been with Verizon/Verizon wireless for I think around 35 years give or take. If I were not happy with their services, I would not be a customer. My longevity proves I am very happy. I think there greatest asset is their customer service. That is a number one priority for me. I do not patronize any company with sorry customer service, no matter how much I would save. You get what you pay for at Verizon. Anytime I have had to call them on a problem it was usually solved during the first phone call or I got a return call soon after. I have NEVER had a problem that was ignored or
where I had to call back because someone did not follow through. Funny story: My son owns his own business. He was going out of town with my granddaughters. He did not have Verizon because he thought he was saving money. He was trying to get a GPS signal because they got lost. When he couldn’t get one on his service, he ask my granddaughter if he could look at her phone. (On my Verizon account) Taada service! And they were on their way with no delay. He now has Verizon!
Do you want this posted - Billing frustrations
A month and a half ago I spent 2 1/2 hrs on on and off the phone with Verizon trying to get “unbundled” from my son and daughter-in-law’s monthly bill as they moved out of state and left Verizon. I finally ended up with a VERY helpful agent who set us up with a senior discount and a military discount pending. I was so happy to see my last bill $25 less than my previous bill. Well, that only lasted for a month! I received my notice today that Verizon was going to take their automatic payment for the same amount that my bill was 3 months ago. Once again I spent over an hr on the phone with Verizon trying to get this bill straightened out. After finally talking with a supervisor my bill is supposedly back to what it was last month. Now the true test is how long will that last?! I’m still waiting for them to apply the military discount, which I was told 3 months ago that it would take a couple of months for it to be implemented; but today I was told by the supervisor that we would be lucky to have it by the end of the year. I’m sooo weary of all of Verizon’s gimmicks, and no real follow through. If this happens again it will be time to change carriers!! 😟
Wendeee16 - Review on Bill
I’m a very satisfied Verizon Wireless Customer and main reason I’ve decided to stay with them is their customer service is wonderful! I almost feel forced to have them. All the other companies either have merging companies joining them them, or advertising specials on all media platforms. Once their at that breaking point , you know they too are struggling. How often do you ever see Verizon Wireless advertising, you don’t . Mainly because they are set straight. The only problem I have is my bill seems to be getting higher and higher. As a loyal customer who has been with the company for all these years it would be nice not to be charged for line fees each month. Expecially when my whole family is with Verizon under one roof. Certain fees in my opinion should be waived once you’ve hit loyal status ( it sure would help now due to the Covid19 hit). Same goes for our local Cable Companies too!!! Overall it’s the wonderful signal and great customer service I’ve experienced.
Ajane3 - App doesn’t work half the time
I don’t understand how they have such great reviews on the app. I have been a customer close to 2 decades. I don’t have many problems with service.
The only complaint I have about he company is that they nickel and dime you and won’t fix it. My husband travels for work and gets tiny international text charges anytime he flies to Alaska. He never receives texts or calls international nor does he make them. Verizon can never figure out or prove legitimacy of the charges, yet they are never reversed. Twice we have been told they will block international on his phone, but that hasn’t helped, we still get the charges.
But this review should be for the app, which is not good. When I get emails to tell me to check the app for a bill or rewards, it never links. I have contacted customer service from time to time about the app not even opening. I know the troubleshooting and I do it every time it doesn’t open. Still won’t open. It is so frustrating. I usually wait a week and try again and if it still won’t open, I call again. You can’t even access the rewards program if the app doesn’t open!
I have an iPad 12 that I use for the app.
Sheba38 - iPhone 12 Pro Max and Verizon Customer Service
Today, October 26, 2021 at 12:59 PMI called Verizon Customer Service and after going thru the automative which took so time I was switch to Customer Service which I had to wait along time to get someone. When I finally got Customer Service Representative Ashley on the phone, she asked me what is the reason for my call, this is after verifying who I am and phone number. I told her I had two issues one was when I dial Xfinity’s I don’t get a ring like I used to, letting me know the call has gone through and second when it comes to Xfinity and Terminex I never seem to get their texts that they claim to send me for verification. Can she help me. I was asked when this occurred and my reply was before IOS 14 updated. it’s been occurring for a while. Can she help me? She mentioned something to me and placed on hold. I was on hold for a long time, before I got the dial tone on the other end and never a call back, which lets me know that she hang up on me, instead of helping me. This is so rude and unprofessional. How can I recommend anyone for Verizon if this is how they are treating their customer. Not to mentioned that my issue was never resolved. What are they hiring now a days. This is the reason for one star.
Ne0crank - Verizon Wireless : King of the Jungle!
I have been with VZW for years and have enjoyed the best network calls and data connections. I cannot wait for 5g, and possibly dropping my home ISP!
However, the Verizon backend systems and applications are horrible and have made my life sometimes a living hell. Customer service is top-notch, they have resolved many problems, but they are not always able to override or correct the horrible system issues. For example, auto-pay has been working for months, but decided not to work today, even though I have plenty of money in my account and I was able to make a manual payment using the same payment method. Ugh!!
The app has definitely gotten better over the years, but isn’t perfected yet. It is nice to view and manage my account, and all lines on the family account. My corporate discount does not show up when shopping for accessories, and there is no better selection in the app than in the Verizon store near my house. There are still functions that are advertised via email, link to the app, but then are redirected to the website. There was even an infinity loop where the website directed me back to the app.
Sorry Kenny - The worst
By far the worst customer service I’ve experienced in years. It’s like they went back to the old ways. First off they almost make you text instead of talking to someone. Then when you finally get a human they really know nothing about how to do it. You can tell they are typing in everything you say and then repeating what they read on their computer. I truly believe they don’t actually know the answers themselves. It’s just frustrating because I have talking to customer service in the past and they can fix things during one call. I have called 3 different times since I got my phone 4 months ago and they still can’t unlock my account. To me it’s the simplest of tasks. I was told someone would reach out to me as the call took over an hour and shocker they did not call. Then today when they finally reset my account. Shocker it didn’t work. Literally a 44 minute call, I am on hold with a 35 minute call now as they have transferred me for the 6th or 7th time today. I just want to set up auto draft and pay my bill but can’t because I nor the “customer service” associates can get into my accounts let me log in. This would be laughable if it was taking up so much of my time. Terrible.
Jbull81 - Bad sales vs actual
Sales manager was awesome and got me a really good deal. The person that I called to set it up erased the deal ended up charging more than what I thought and convinced me I would get the deal once i sent back my phones. None of that was true, or that was what I was told by someone else. To complicate things my iPad and iWatch which has a cell package for some reason no long connect to cellular service once they “cleared it up” and I can’t bring my self to call them and be on hold all day for the fourth time. I bet I’ve already spent 30 hrs talking with sales and customer service.
Needless to say I have been a loyal Verizon user but the gimmicks and hoops they make you jump through have turned me off. Now they have Verizon up, but when you read the fine print basically they are giving you a crap deals. I’ll be shopping around when my contract ends to see how others compare with customer service. It’s to bad because everyone that I did talk to was great they just are forced to work in a system that is completely broken and disconnected between their sales and tech team. Leadership has failed these workers, and probably put the cash that people were screwed out into their pockets because like me eventually they gave up and just paid.
Monnie1967 - Cannot make sense of bill & cannot reach Verizon Help
I cannot get a live person on the phone to explain why our Verizon service is deteriorating and our bill is steadily going up for “add-on” services we do not use or want. The Verizon Smart Family plan has never worked correctly on this iPhone 7 Plus even though Verizon charges $9.99 per month. The 2 Gizmos on the account are no longer active nor in our possession. We do not want Verizon Navigation nor Verizon Roadside Assistance. And, the HUM is no longer on a vehicle in use. We are being highly overcharged. Data Service has slowed down dramatically. Is anyone else in this situation? Our bill is increasing every month and there is no rational reason. We are using 3 older Apple Smartphones and have 1 Apple iPad on our plan. It makes no sense to be making monthly payments nearing $300 for basic service and protection. We are loyal long-standing Verizon customers. I have been working to reach and now waiting for Verizon Account Assistance for nearly an hour - just to pay our bill!
MM Guy 42 - M M Guy
This is the most worthless app I have ever downloaded. I bought a new iphone7 to replace an iPhone 5s and paid for it with my credit card. I asked Verizon sales agent to text me the shipping info and for a copy of the invoice. He told me I had to download this app to get the information I wanted. Reluctantly, I did as he said. After getting it all set up with account number and password I attempted to retrieve the information I wanted. I was told that I hadn’t purchased anything and I had no account. I repeated this again the next day. This time I was told I had no account, that I had no purchases, and that my next bill would be $68. No account but a bill! I deleted the app and then tried to get the information on line using the Chat option. This also proved impossible. The Chat person kept telling me to download the app to get what I wanted. The only good thing about chat is he knew I had an account. I asked to talk to a real living person who spoke English the way I do but was told that was not possible due to the Corona virus. I finally gave up. I have been a Verizon customer since the early 90’s but it is not looking good that I will be around much longer. Customer Service is just a few mm above Dish and Direct tv at the bottom of the customer service chart.
Fastest, Direct, Route - Great customer service reversed to horrible customer service
My phone broke, called Verizon received great customer service from VZ Rep-1, she was efficient, courteous and helpful. When the new phone arrived in the mail I had trouble setting kit
Up and called VZW back this time talked to VZW Rep-2. She started out very helpful but when she found out Rep-1 didn’t charge me anything for the replacement phone, her attitude instantly changed. She firmly let me know that Rep-1 would be reprimanded. After an hour on the phone with her, she was still unable to help me transfer my data to my phone then blamed my hotel’s network, we were both irritated, me for the obvious reason. I find Verizon’s reps are masters at selling me products and services that I find I don’t really need. The latest was unlimited data, after reporting my sons phone was used by someone else and the data drastically increased. I have been with Verizon for almost 20 years, and for the most part have no complaints, however now, it’s time to shop around for a more competitive provider.
Rollericci - Not happy
I tried several times to pay my Bill online using the link you sent to me. Each time the message I received said “we are experiencing difficulties completing your request. Error”
Originally, the rep at the local Verizon store was totally useless. It wasn’t until I tried to use my account that I found out I wasn’t able to use my Smart Watch. So I called the 800 and got some man named Troy. He said my bill would be $80+ and I said that was too much. He asked if I had been in the military and I said yes. He asked if I was a teacher and I said yes but retired. He said that both of those got me discounts but I’d have to prove it. So he gave me links which I couldn’t get to work because my phone wouldn’t allow me to (the one I had JUST purchased at the local Verizon store!). I couldn’t call or text most people including Troy or the links. I did what I could with my daughter’s help and finally was able to call and text but the links were like a runaround. So I called your 800 number again and she gave me new links. Same result! Nada!!! Then the Bill I get is $129!!!
So how do you think I feel about Verizon?????
Jay.117 - Customer Service
Good morning to all the readers I know as we read reviews in my experience I think they’re best written right there and then right after the situation I gave it to Verizon five stars based on customer service might not be on the phone or Wi-Fi or whatever things happen at certain times we can’t get good connection it’s not Verizon‘s fault but I want to say no matter what no matter win 24 hours a day I know for a fact every time I’ve called for the past few years Verizon has the best customer service and this goes out to everyone I’ve spoken to for the past few years they all have product knowledge they all have the training they need to satisfy what I needed so I hope this helps somebody a customer or even an employee if you’re the employee keep up the good work if you’re a customer hey we always can’t get the best customer service sometimes they’re new or lack of knowledge I just ask you to be patient and give them a chance thank you
HubnLor - Cost, tried to add data usage and have had no success
We are paying for iPhone 7’s, 6th ones now between us we can not use for a few months and have not been able to get an address from anyone for hours on the phone for fed ex to ship the last 2 for the upgrade Apple gas given us at no cost. My husband has been written up at work twice over these bad model #’s first time in 30 years. Not good on your errors and we’re having to pay full price monthly like I said. We should not pay at all until we get the 10’s. Also I have tried getting the data plan increased due to being unlimited but yet we still have been slowed down on everything so there’s no unlimited at all. Grandson uses WiFi when at our house that’s what kids do. No luck with that either. Seems nobody wants to work with customers. Been to store and shut out the 3 rd trip 30 minutes away after getting 2nd phones and told his job wasn’t critical enough to see us. Had masks and gloves on as well. This was where we purchased the 1s iPhone 7. I want more data and a deduction on our bill for all of our troubles with hours on the phone. It’s all logged on your computers and recorded so a supervisor of billing should take a look at it for taking care of customers
Eddiex72 - Verizon Support Long Lost
22 years with Verizon and the support has fallen of the planet. No matter whom I've conducted business with in the past, no matter the experience, Verizon Wireless, their service and support is the worst experience I've had dealing with any service provider I have had in my time on earth. If not for the work network area coverage, I would've left Verizon 4 years ago. The degraded state of support is astounding. Try tapping your way to an upgrade and see how long it takes for you to acquire a new device. The loops and confusion it causes makes you wonder if anyone is using their own system as an employee to acquire a device or service. God bless any of the elderly that have to decode their way through the labyrinth of choices or selections to finally come to a point where not only can you not accomplish your mission, but you'll never find another person to discuss the process with. The path to a new device is akin to an 8 bit adventure style vide game in the 80's that could never be complete if you haven't consciously decided to give one full consecutive year of your life to an ancient discovery of a game designers easter egg. Funny? Maybe, but more likely to eventually be the company's downfall.
Crf450x! - Easy as pie!
I have had Verizon going on 6 years now and have always been an extremely satisfied customer. The service doesn’t even compare to all other service providers. I can honestly attribute the service to saving my life! Or just making it possible to get in contact with someone in times of desperation. The service has almost always been there even when I’m in the most remote parts of Arizona.
Also beyond the great service Verizon provides I also love the great communication they establish through text messages and emails. When I’m getting. Lose to my data limits iam always alerted. When the bill is coming I’m never in the dark. When my account was breached and charges were made that weren’t mine they were quickly addressed and removed.
The easy to navigate app also allows you to simply check or change important account details. I plan to always have Verizon because I know with them I’ll be taken care of in more ways then any service out there can.
Thank you Verizon!
JNC23x - App is good but buggy
The MyVerizon app is mostly good and does a reasonable job of allowing functionality similar to the main website. However it had two extremely annoying bugs.
1/. It always says that I have a new message that one of my lines is ready for an upgrade (even after clearing it out more times than I have phones). This just makes me ignore messages since it makes the red dot always on with no new info thus defeating the very purpose of the dot which is that there is a new message - yet there isn’t!! That is usually called a lie. It can be a mistake for a while but to leave the mistake unfixed for so long starts to turn it into something else.
2./ The (left of iPhone home screen) widget has recently started to get disconnected from the app. It says to open the app to reconnect but that does not happen. When I log into the account on the app then the widget temporarily updates but promptly disconnects again as soon as the app is closed. This may be an iOS 13.1 driven bug but I would have expected Verizon developers to have fixed this by now since the beta for iOS 13.1 has been out for so long.
Mamanakokalaka - Verizon
We have been with Verizon for years however recently we purchased two new iPhone X from Costco with the trade in promotion. After months of calling and speaking with at least 10 customers representatives and each time being told the credits would be applies on the next billing cycle only one phone was credited. The last Verizon representative stated that the other phone on the trade in promotion did not qualify. The representative went on to say that we had been told by other Verizon representatives that the phone did not qualify. When I told her that was not the case she talked over me and would not let me explain. Finally I was able to ask her why the second phone did not qualify and she could not give an answer. I asked to speak to a manager and she said one would call me in the morning. No one ever called. I don’t trust Verizon any more and will be switching carriers very soon. The customer service is going down hill. Something is wrong with Verizon I suggest others steer clear of this company.
Crystalswann - VIP Service
My name is Ms. Legardy, I have been a customer when the carrier was air touch cellular, cellular one and now Verizon wireless. I have had over 11 phones within the period of 25 years. To be honest when I was a VIP customer they gave me a free phone for Mother’s Day which that free phone was the best phone I have ever had. The iPhones are nice when it comes to technology but the cons of a iPhone is when you drop it! The iPhone crack to easily. I would like to design a bubble(plastic hard form)design if and when the iPhones has a hard impact it bounce on impact and not crack.
This will save on costly payments of having to get the iPhones serviced repeatedly from a impact. The pros of the iPhones: You can you it as your PC. I can check emails, type, copy, paste, use for zoom calls etc... Also, I would like to see that if you are a customer for over 25 years the customer should receive a 10% discount. Thank you for your time and great customer service!
Gabzherz - False Advertisement
I recently switched to Verizon. I was told by a assistant manager that my monthly bill would be $102 a month with taxes and fees included. That I could get $5 off if I enroll in auto pay. And that I would get a text message when my bill was due. I was also was not made aware of the activation fee on my first bill. After speaking with customer service, I was informed due to my current plan I am unable to receive credit for the auto pay. I was also shocked that my first payment was $140. The customer representative was nice enough to take 50% off of the activation fee. I also was hit with a late payment fee due to not receiving the text that was suppose to inform me of my bill. I thought everything was taken care, until going to pay my bill. Next bill will be $120. The reason I switched was because my payment would be below my personal budget toward a phone. I wanted to switch because it was becoming a safety hazard not having service in place I desperately needed it. Single mom living alone with my kids and driving to school in the middle of no where by myself. You guys are the best for service but handle business horribly. I’m already trying to find a way out of this hell hole I blindly got myself in.
CRS951 - Verizon Wireless is horrible
We got the phone for my son so when he stays with his dad in a different state we can get in touch with him. The phone itself is fine and has no issues. The issues lies when we tried to switch service providers. We switched providers only because where we are moving to Verizon has very little service. Now his, my wife’s and my phones were all paid off at the same time. My wife’s and my phone had no issue when switching. My son, which has to stay in a different state, can not use his phone because there was a 60 day lock of his service provider (only his phone). After being on the phone with Verizon customer service and being hung up on by a customer service agent after asking to speak with a supervisor nothing got done. They said there is nothing they can do for his phone and we have to wait until the 60 day time frame is up. So now he can not use the phone that was purchased for him (100% paid for) to call his friends or family until Verizon decides to unlock it. Again the phone is good and would recommend it but Verizon and their customer service department is absolutely horrible. Definitely stay away from Verizon
Flummoxed ex - Scam Artists
I was lied to by a salesman and told that there was a promotion on the phone I was buying and I would get a free tablet. He insisted that I take it even though I didn’t want it. He even showed me on the bill that they removed the $300 charge that it would normally cost. On my next bill the $300 charge was there along with a new line charge. I called Verizon and they couldn’t help me because the Verizon store is independent from corporate Verizon. I went into the store and told them the story and asked to return the tablet and get rid of the line. They said I was over the 2 week return policy but they would but in a request with Verizon corporate. Nothing happened so I had to go back again and again and finally they but in the request. The request went to Verizon and they approved it after questioning me at length on the phone. I had to go back to the store to complete the return and then call Verizon corporate to make sure the line was off my bill. After all of that I have a $400 telephone bill! So after 20 years of being a Verizon customer I am done. Do not trust this company! Read the fine print if you do business with them! This company is out to take you for every cent they can get!!!!! They are crooks and scam artists!!!
Doc Lynn FL - Over priced Terrible service Promised three months refund never got anything over 79
For almost a year, keep in mind we were under a two-year contract Verizon we were calling at least every couple of days at one point because the service was dropping you couldn’t hear the person on the other end of the phone so Verizon had all our phones checked out and said the phones were fine, and then they sent out what they said would be an adapter to boost the signal that didn’t work so again after a couple of months they then told us that they were checking the lines and because things were turning to 5G that obviously Verizon was not going to be a service for us even though we’ve had them now for seven years, but just in a different area. We were promised three months worth of bill credits at $219 a month by the way for two phones and one iPad, we received a bill credit of $79 and that was it. When our contract expires in November we will be switching to mint mobile, if you’re going to haveCrappy service you might as well pay $15 instead of almost $220 a month. Bye-bye Verizon.
Hairyfishpaws - My Verizon (good/bad)
I like the Verizon app. It’s simple, laid out well and gives me the information I want and need. I like the text reminders when my bill is due. I can get into My Verizon easily through the text reminder, pay my bill quickly & be done. The downside is that I am a single Senior paying $113 a month! That is way too much! A ridiculous amount of money. The company is doing well... I live in a good neighborhood, but, I often only have 1 bar. I get dropped calls & often am unable to download. Because of our trees I’m told that 4 houses(mine being one of them) are in a “brown area”? I’m told, whenever I ask for help, (several times a year) that I could buy an antennae from Verizon & install it on my roof for better connectivity. They will sell it to me! I think it is a couple hundred dollars. What?! I pay for their service, but, to get the best service I have to buy and install my own antennae? I DONT LIKE THAT! I think that is pretty stinky. Verizon is ok, but, I’m looking for other service providers that are more affordable & will give me better service.
Robert Bruce. - What I don’t like ...
Verizon is expensive but they’re consistently inconsistent.
Have a plan where they take out so much per month to pay off the iPhone I currently use. However when it’s paid off !?!? You cell phone bill never seems to lower by the amount that the payment due is !?? And Verizon is difficult to contact concerning said information. They don’t really care about you once you’re a customer. And I’ve been a customer for decades now. I’m not pleased with them. I don’t care for some of their ways. Be warned. But I will say they’re still better than the shysters at T MOBILE or A T &T etc etc.
however I wish they did a better job of letting you know when your cell phone is paid off. They’re not transparent in some regards. Too often these corporate conglomerate types don’t consider the client. If I had a lower priced option. I would take it. But I do rely on this phone and all its features. Am I satisfied with Verizon !?! Not very much. For the price I pay !?! They could & should do better. Caveat emptor. Let the buyer beware. Verizon is a dog with fleas. But you know !!! I can’t go to T MOBILE or A T & T OR THESE OTHER THIRD RATERS. SO I AM STUCK PAYING HIGHER RATES.
Happy with service? - Service and charges
I am too dissatisfied with all the hidden charges. Recently I wanted to talk with a real person not an automated response that almost never works. I wanted to get information about my account and after several "screens" and a quite a bit waiting time, got a human being to talk too. I forgot to mention that before I was connected the "wonderful" automated service "told" me that I would be charge 7 dollars in order to talk with someone breathing. I wanted also to change my plan because from an account that cost 65 dollars and change I was told that that was past due and all the other charges were because I ran out of data. I have to be fair and said that I received some notices that my account was going to be charged 15 dollars, twice, for my "excess" of using data. However, was told that I owed an extra 115 dollars more. The "solution" , thought, change my plan to "unlimited" data. I was told "no problem" and was told for a 88 dollars a month, plus probably I will end paying another 88 dollars, for hidden charges, who knows. Also when I have tried to pay at one of their "stores", with cash, I've been told that there is 3 extra dollars. WHAT??? Now T-mobile is looking better and better.
N8pwc - When It Is Good.....
I just read the review from May. Here I thought I was the only person pulling my hair out with Verizon. I left for Mexico in December. Called to set up a calling plan as I would be there 4 months. My husband does not take his phone so I was told to suspend the service till April. Come Mid January....I get a text saying I am over the data limit. I did not even turn on data as we have Internet. I called International to ask what was going on. It only went down hill from there. Each time I called I got a different solution....all very nice phone people.....but my phone issues were running into the hundreds of dollars a month. Finally, in March, I was told about the Go Unlimited 55 plus loyalty program! Finally, a solution. I too stated that friends in Mexico were not paying anywhere near what I was paying and threatened to change to AT&T. So, what I do find interesting is that if you go to the international Verizon website....there is no mention of this program.....
Midnight/mb - Verizon wireless
This is Michael I think you charge way to much for your services each month and you do not reward your customers with free cellphones service for staying a loyal customer and you do not have more Verizon wireless stores conveniently in all of Santa Clara county including Mountain View and al lot more stores close to where people live and work in California rely to healthy on the internet instead of talking to customers or consumers face to face meaning in person and you do not have all people or persons that work for Verizon wireless know all about all the phone including smartphones how to use then and you do not have 24/7 live customers services locality and be able to pay your bill or cell phone bill 24 / 7 live with a customer service agent any where in the world or country at any time to pay your cell phone bill or have 24/7 live tech or technical support that you can talk to a person or people live instead of talking to a automated system or services and not talking to a robot or computer generated system or services
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AjaxMaximus - How much data used?
There are two limits on my unlimited data plan:
1. 15GB of hot spot
2. 22GB of high speed
With the current app, It is impossible to determine the amounts of each that are used or how they impact each other.
Ejstone345 - no use
i’m from australia so it won’t let me put my number in, this is useless
Jodiemm10 - Won't even open
Can't even review this ap properly because it never progresses past the loading screen
Clubby88 - Doesn't work
Can't sign in with the app. Can on the web
DauntingJam - Can't even enter my number
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Cipimiri - The best
The best in North America
Itech92 - Excellent app very easy to navigate
Twiz419 - Verizon Rules!!!
Just the best. No bones about it. The best coverage, the best service, and all things considered, the best value
Chaython - Endless spam calls
Since getting a number from Verizon I have been non stop spam called
Mackpine - Terrible
Slow, feels like you’re using a crappy mobile version of a web page. Login is always a struggle. I’d give it zero if I could.
Smbell52 - Page won’t open
The page is blank and won’t open
Joycecaroloops - Great service, terrible app
I have great coverage through Verizon, but this app is total garbage. It doesn’t load anything, it freezes, and every page is 404 error. Its not like I have a terrible phone, I have an iPhone 13. This app is surprisingly bad for an internet and phone company. Hopefully they do better.
Novell9 - Payment
Tried changing credit card info but because I’m a canadian customer I cannot enter a zip code
On phone for 1hr 25min only to get cut off with no resolution
1Volkswagen - Change payments
As a Canadian customer it was very frustrating trying to change my credit card information and was impossible to talk to a person to help me through my problems!
Thedoglick - The best company ever
It has always been a pleasure to deal with any person that works for Verizon they do a fantastic job and are wonderful people blue ribbon service all the way thanks
NeoRahl - Read the fine print
I signed up for autopay option in store and surprise! No autopay with credit card. Thanks Verizon for not clarifying that. Any why are you the only service that doesn’t offer the discount on auto pay with a credit card??
Baldfatbastard - Marlin
App has been locked on me for over a year. No one can unlock it. Can only pay bills on it
Thisisbopking - Garbage
App is so completely garbage to use when setting up
Maks silver - Internet problem
Very slow internet
Houston74! - Burrow manager
Seems like I am being throttled?
LittleShuttle - Easy to use. I like it.
Easy to use. I like it.
Ted's Mack Lvr - This is not working
This app will not let me add a different credit card for paying my bill
Leesa, leesa - Verizon
I’m so happy with Verizon the payment and shopping process is first class! So easy to use and to pay. I ordered a few IPhone wireless ear buds.. so easy to place order and to pay.
Patrick_Mil - Apple Music
What a pain to set this up. Links send you in circles looking for what you really wanted.
SDfghhjkl - Good service
I’m pleased with Verizon.
Proud Mom of Boyz - Canadian Customer
The Verizon app has made it so easy to pay my sons phone bill while he is away at school. Thank you Verizon.
MWaxers - Verizon in Canada and USA unlimited DATA
“In Canada they do not offer unlimited data - So Verizon is The Right Choice” Verizon Network is Excellent I use my I-phone in mainly Florida USA and Ontario Canada works amazingly unlimited Data unlimited calling and texting just an excellent program Canadian carriers don’t offer Unlimited Data!!
Amslie999 - Seamless
Easy, efficient and beautiful design. 👍
KJ680 - Finally an App that works
App does everything it needs to do quite well. Easy to use, never had an issue.
JnMTre - A must have for Verizon customers.
Great app for keeping on top of usage on multiple lines. Very user friendly and convenient for modifying and making payments to your account.
Wink1954 - Hans Jürgen
Great app. If you live outside the USA but travel to there and have a Verizon account its now so so easy to make a payment. I've been with Horizon since 08' and I'll never go back to a rip off Canadian carrier. They're new unlimited data plan needs to be tweaked as we find out unlimited does not mean unlimited especially once you're outside the USA. They'll figure that out. They are great!
Ashraf dahabra - Problem
I am trying to sign up and it isn't working , I am putting my Canadian phone number but the system wrote the number isn't in our records ,
James_AJ - Very good!
App is snappy and elegant, while making it easy for me to pay bills.
Sergmars777 - Verizone
Good application !
Diana is haaappppyyy - Happy customer
Verizon day two with your service and website and I am over the moon pleased. Thank you
BCsBoutique - Works Great!
Love the app! It's easy to use, straight forward, and holds my information correctly. Thanks for making an app that works for those of us outside of the U.S.
06lif - App keeps crashing on 3G
If used on wifi it works well. I like it.
Arthur sava - Won't work
It worked perfect at first now won't even open. Crap.
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