XFINITY TV Remote App Reviews

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Works For Me. I read a lot of reviews that say their app just stopped working. I don’t have this problem. Mine works perfectly. Maybe it’s the box itself and not the app. Xfinity is constantly upgrading their boxes and routers. They don’t inform the customers though. They will let you go years with the same box and router. You can call and request a new box and router or go to service center and pick them up. Luckily I have a service center near me. I take mine in for an upgrade every year, no charge. This has solved a lot of problems with performance. You’re paying good money for Xfinity, make sure you have the latest equipment.

App broke the same day I got an email stating their commitment to keeping things running smoothly. No longer able to view anything at all on the On Demand tab. I’ve tried closing the app fully down, restarting the phone, and deleting and reinstalling, but nothing will make it work again. “Best” part is that the same day it stopped working, I got an email shortly after where they were stating their commitment to keeping all of their stuff running smoothly knowing many folks were going to be home a lot more the next few weeks. I keep checking a few times each day to see if it’s working again, or if they’ve released an update which may fix it, but still nothing. At least On Demand on the box itself is still working, for now. Since that was down for almost two weeks not long ago.

Why are the review dates all out of order?. This goes out to both Xfinity "and" the ITunes Store. Before I usually install any updates, I typically like to see the reviews of the updates after a few days, so I don't do an update of a "bomb" or a problematic update. Now, it appears with all the apps in the ITunes Store, the reviews are literally all not in chronological order by date, but from dates all over the place. It's making me hesitant to install any updates ever since I noticed the change. Remote app I have really isn't anything like my home remote with the menus so it's pretty difficult to give any kind of review, except for this one where I can't tell if any recent updates are even available and that the remote doesn't appear like the XR1 remote for X1 which isn't a plus.

WORKS GREAT AND YOU MUST READ!. Just as a previous comment had said, you must read. After accepting defeat of losing my remote.. I decided to download this app. When I saw all the 1 stars on here I was myself skeptical of downloading it. Went ahead just for the heck of it to see if it will somewhat do a decent job of being my new remote and turns out it works good and completely is a convenient replacement of my wandering old remote. Hate that there isn’t a volume/ power button but other than that, this app has my 5 stars!

Jerry G. Really glad I switched from Verizon Fios to Comcast. Everything works well and when you need to call Comcast for something the people are nice and take there time to help you with whatever you need. Only thing I wish they would change is to put a record button on the tv remote app so if you are away from home and remember you wanted to record something on tv you could do it with the app. That’s the only thing I liked about Verizon. You could start recording something using the tv app. Hope Comcast will get the ability to do that in their remote app

Works great. Idk why this has such a low rating? It Connected with all my boxes instantly after signing in and works just like my normal remote does. Even could use the voice command function and opened up HBO max with it. Perfect for when your laying in bed and can’t find the remote lol 5⭐️⭐️⭐️⭐️⭐️ Edit After reading reviews and seeing peoples complaints it’s obvious that no one takes the time to look through the app and find everything that you’re complaining the app doesn’t have.. it’s all there… arrow and enter buttons being able to look through the guide being able to set to record… it’s all there except a volume function but honestly not that big of a deal… anyways before posting a bogus bad review take the time to learn how to use the app.. honestly not that complicated 🤪

Used to be much better. The most convenient part of the app was the ability to record programs when away from home. That was a nice option especially for those of us with busy and/or irregular schedules. Why that was taken away is anyone’s guess. I have read other reviews from many months ago where this issue was described. The reviewers were told by Comcast/xfinity that the technicians and engineers were working on the issue. But it never changed. I was told the same thing just 2 days ago. What a joke. Pay over $200 per month and be lied to. In the past I would have given the app 5 stars. However with the “improvements” it is 1 star at best.

Bring back record feature. Let me add my complaint to the long list I have already read about our frustrations not being able to record program from the app. Why was it removed? It was THE most helpful feature in the app and you took it away from us. I would also love to see a star rating next to each movie in the app guide. I have been a Comcast customer from before Comcast bought out my local cable company but I am getting increasingly disgusted with the service. Have you any clue as to why so many are switching to streaming services? Why are you not listening to the customer complaints and bringing back the best loved feature??

Good but needs so much more!. This app has the potential for being a real value added perk for Xfinity and my main wish is that Comcast invest the money in this app to bring it to full functionality. It needs to have all the functionality of the X1 Remote with a full set of tools to manage program guides and schedules. The app is about half way there and is screaming for greater investment. I would rather use something like this than any of the on-screen guides. One feature I would really like to have is the ability to construct my own channel lineup. Right now I have more than 300 channels but my actual viewing is typically a list of about 50 channels. I would like to have the ability to put together my own list of channels that displays only the channels I typically watch and be able to group and order the channels the way I want them displayed in a guide. This feature would be more important to me than the ability to "jump" in the channel listings. Jump is important now because there are so many channels I don't watch cluttering up my display. Update v3.7 — I hate the new way you mark Favorite channels. The old pull out tab was great. Now, with the star always showing, as I move through the listings I frequently end up unmarking the station as a favorite.

Love it. I have three younger sister we always have the problem where one of them loses the remote control and it ends up being a scavenger hunt to track down the control but with this app it's so easy all you do is sign in and your set now all we do is grab the iPad or iPod and start watching it's so easy to used honestly I don't see why many are complaining I love Xfinity honestly it's one of the best tv company and I'm glad we did the switch and change from direct tv to xfinity best decision we made

Needs to Be Deleted From iStore. I am a new Xfinity customer having switched from FIOS a few days ago. So far I am very happy except for Xfinity Remote. FIOS TV app has a very good channel guide that I can view from my iPhone or iPad. After downloading Xfinity Remote and trying to get it to work I finally called Support. They answered very quickly however the 1st Tier CSR could not solve problem after directing me through several menus. I was escalated to another rep who told me the app is disabled and not functional, that it is being upgraded but no time window for that. There is no other way to view programming by day and time nor set up or cancel recordings from a mobile device. Why is the disabled app still available for download? You would think this would be a priority. Since according to other reviews her why not just go back to a working version until the new app is available? Small bump in the road on my Xfinity journey but irritating. I would like to commend customer service for the quick response and not requiring me to spend the 10 minutes it takes to work through FIOS auto attendant process.

Feature removed. I researched for a couple of months before switching from antennae to Comcast a few months ago. The top two features that made me go with them was the voice remote and that I could view guide and set recordings from my iPad which I used every day. I could look ahead at schedule and set things I wanted to record without disrupting my husband watching TV. I could also use it when not home. Now the record from the iPad has been removed - a major feature that I’m paying for. This isn’t what I agreed to when I signed up. Are our bills going to be reduced? I see Dish now has a voice remote and you can record from phone etc. Now I think I made the wrong choice.

Poor design. This app is so poorly designed. Why on earth would developers think users want to see a blank screen a keyboard when first opening the app. There’s no reason why the app can’t open up to the actual controls. You have to press the microphone just to get to the main screen that, for some reason, has 3 separate sections?? voice, directional controls, number pad. All this would literally fit on one screen. When changing the tv you want to control, a whole screen pops up just so the device names can be tiny in the corner. this app is so crudely designed. I don’t know who designed this or who is in charge of the maintenance, but I suggest they find another job because this is a poor attempt at good user interface. It hasn’t changed in YEARS. The ONLY positive thing about this app is that in the event there’s an issue w the remote, I can control the TV. Wish there was power/volume controls though. Also not sure why xfinity has a million apps. Why can’t there just be ONE app to consolidate my account, xfi, remote, home, hotspot, like this is annoying. The only separate app I can understand is the Stream app. do better Xfinity. Customers don’t pay an arm and a leg just to be neglected.

Bug or feature?. This is a really useful app for when I can’t find my remote or want to browse the guide without blocking the screen. BUT, just recently, whenever I open it, it has started launching in the Voice Command screen. I don’t use voice command very much, and I definitely don’t want the app launching there. It’s also not very easy to figure out how to get out of it (you have to tap the microphone button, which doesn’t make sense). I hope this is just a bug, or a version upgrade that they will fix in the future, because it has taken my enjoyment of the app from 5-star to 2-3 star.

Downloaded because xr11 remote doesn’t work. Months of probs with remote, lots of days on end w/o tv and outages, and a phone customer service call more often than not takes 45 min . A few times it took much longer. This app does not allow you to adjust volume. This app allows me to turn tv on and off, and change channels, good, since the remote does not even turn off tv. I pay extra each month so that I don’t have to drive 18 miles to my local Xfinity store. Last time I did that the wait was abt 15 minutes. Additional costs for Comcast $5.00 gas to drive to Xfinity store and back. Time involved with this. This remote: $7.99 for 8 pack of Duracell batteries; batteries life this time was less than 2 weeks, so batteries cost for 1 month was $4.00. I tried using cheap Chinese batteries but they were too weak to work the remote. Batteries are purchased on regular grocery store shopping days. I see that Comcast products are not reliable. They have, in my opinion, a third world attitude; there is no pride in excellence. The allegiance of this company is ONLY to the family of the managers of Comcast/Xfinity. By the way, the most common reason that a company changes name is to avoid liability.

Horrible. First, let me say I rarely write reviews. But, this app warrants 0 stars (I had to pick 1 star but I wanted 0). Comcast removed the ability to record or cancel recordings from the app. This is totally inexcusable as This was the only useful feature. Put it back or I will be switching providers. This app is worthless now! I read another review where the reviewer said Comcast removed functionality for legal reasons. Comcast needs to stop providing total BS answers. Furthermore, even in my house, I can't set recordings from the app. I can only set recordings from the remote control in my house. I know for a fact that DirectTV can set recordings remotely. I was told the functionality was removed because it was not used by many customers. This makes no sense whatsoever. Shame on you Comcast. Why don't you actually put your customers first for a change. 0 stars!!!!!!

Needs info and guide buttons. There needs to be an info button and a guide button. It's weird to be watching a show where the "restart" prompt comes up but the app has no info button to allow you to restart from the beginning. It's annoying then switch to search or to the in app on demand. I wish you could navigate using the guide for on demand on your tv screen like you can with the comcast remote. I also don't like that some episode info is not shown in live tv descriptions bc I like to see how long a show is or whether it is the most recent episode so I can know if I should watch a previous episode on demand first.

It works now. ***If you update your TVs or cable boxes, you may need to delete and reinstall the app!*** My previous review of one star has now been upgraded to four stars, almost 5. This is because they fixed almost all issues. The remote works fine on both of my Samsung smart TVs. The only issue so far, is that it is not possible to delete previous or old TVs. I switched out my TVs and updated the cable boxes and now the “Edit Devices” section in Settings shows both new and old TVs with no option to remove or delete. The app still works but can be confusing if TV names are the same. iPhone 12 Pro Max iOS 14.6

Needs work. Since the last update I am unable to schedule recordings in my app. Please fix this. I like to use the app more than my actual remote because my remote can be a bit laggy. I would also like to see better search functions, for example on the on demand screen on my tv there is an option for “free to me” and there is not that option with the app. Another thing I’d like it to incorporate is in the “ways to watch” under a title it does not show Netflix as an option like on my tv. Also, bundles are unable to view or purchase from the app.

Useful only when it works. It has been useful to have this app .. as an alternative to Comcast’s remote, to select a new channel when we can’t find Comcast’s, to search for programming. It’s certainly easier to search than with the standard remote. And we don’t care to pay for the X1 service. However, half the time recently it doesn’t work. It seems to forget our credentials and can’t load the program guide. And then it won’t allow us to “Sign Off.” Only solution is the delete the app, reload it, and reenter our login. Stupid! Last updated some 7 months ago. They need to maintain this app if they intend to offer it.

Changes needed for this to be really good.. I love this app for iPhone & iPad. It's voiceover and Zoom friendly for those who are blind and visually impaired. However I have large print enabled on both of my devices and the app wont cater to that. So while large print enabled on my devices it'll show is very small print for the app. That definitely needs to be changed. Also, several of my friends in the Linus community have noticed that the remote feature and this app does not include buttons for power on/off and volume/mute as well as channel up/down. It has every other button available. This too needs to be changed. There also needs to be a way to toggle accessibility settings on and off through the app like an actual remote. Other than that it's a really great app.

Remote screwed up my TV. My Remote does not work 90% of the time. It takes forever to register the channel, then the screen freezes for several minutes at a time making me miss the beginning of my shows and games! So frustrating. I get error messages telling me that they are having errors or their (Xfinity’s) end and to try again later or to navigate away from the channel and try to come back to it. This has been happening several times nearly every day over the past week. Even the voice selection function using my physical remote does not work. I get locked on an in between screen or the guide page and cannot access the show I want. It’s terrible! I’m gettyready to dump Xfinity!

Sub-par By Far. The Xfinity TV Remote app does indeed function and certainly comes in clutch during those times you just can’t find your actual remote…but sadly, that’s where the fun ends. This is in no way, shape, or form a replacement or even a viable alternative to your standard Xfinity remote; most of its features and functionality are simply not there (ie. volume, channel up/down, ‘home’ button). It’s almost as if the developer quit midway through & they just let this thing go live anyway. So, am I grateful for this app in a pinch? Absolutely. If I was talking to a friend about Xfinity & feeling helpful, would I recommend it to them or even brig it up as a ‘feature’? No way. The Xfinity TV Remote leaves much to be desired…and by the looks of it, it’s going to stay that way, since it’s been getting similar ratings & reviews since Day 1 and remains sub-par all this time later. **Come on, Xfinity. We pay a pretty penny for service…so don’t we, as loyal customers, deserve a basic functional remote app?! Even Vizio offers that & the TV I purchased from them only cost $89! (That’s less than one month’s service with you.) Do you not value our business? I’m not asking you for the ability to launch a rocket from the comfort of my living room…just suggesting you provide the basic industry standard remote app. Wuddaya say??

Works completely fine, ignore negative rants. It’s equal parts astounding and terrifying how much of Xfinity’s negative perception would be erased if people took two seconds to think. Your iPhone CAN NOT transmit a IR signal to your tv. This is because this is PHYSICALLY IMPOSSIBLE. Your X1 remote pairs to your tv during setup and does not talk to the box when you hit the volume button. Maybe this app should be renamed to something without “remote” in it, idk. I do wish there was a dark mode though 😝

ADD A VOLUME BUTTON, POWER ON/OFF AND JUST REDUCE SCREENS. Most features of the remote are there. However, having 3 different sections is really not needed. Why not just have all the same features of whatever ur current remote being issued out be the same of the UI when customers open it up. There are many other "universal remotes" out there including brands like samsung where they have an app for most versions of their different remotes. Not sure why that would be so difficult to do to make it easier to do. If you want the voice control part to be a separate tab i can kinda understand that, but for the rest it does not make any sense. Or even give the choice to the customer by allowing us to pick which remote resembles their current one and implement those features to an extent based on those choices. One of the BIGGEST ANNOYANCES to me is having no power button at all, but mostly NO VOLUME BUTTON AT ALL, which is very important to all customers to be able to control not only the guide or use on demand, but being able to turn the volume up or down as needed. I mean u have many customers, millions of dollars, dedicated design teams and app teams and NO ONE has thought about adding a volume button. The idea of using the app for a remote is usually when u lost ur remote or when the batteries die and u have done. please just add an on/off button and volume button at the least.

Don’t bother. This app worked perfectly for two years—no glitches at all. Then a couple of weeks ago, it quit. Although I could open the guide, it couldn’t download the guide data that would show what show was on which channel and when. I thought it was a slowdown and would resolve itself, but it didn’t. I tried a few times a day to access the guide, and it would give me the same error message: “Unable to load information because the server stopped responding.” I upgraded my iOS, and made no difference. I even deleted the app and reinstalled, and I get the same error. Obviously the problem is on Xfinity’s end, and they’ve had at least two weeks to fix it, but they either are unable to fix it or don’t care. Bottom line: don’t plan on using this app for its guide or remote purposes, because you’ll just get frustrated. I also have DirectTV, and its app works perfectly, so I’m abandoning this Xfinity app in favor of DirectTV.

Communicate to us why recording is gone. Count me as a big Comcast fan. I’ve been a subscriber for 18 years (I think) and eat up all of your new gadgets (mobile apps, new home devices, etc.). I’m a pretty satisfied customer and brag to others quite often. But when you remove a feature, like the ability to record a show while not at home, tell us why. It used to be a slick feature when my wife would ask “can you record XYZ show...I don’t want to miss it” and I could quickly pop up the TV Remote app and say “done...you’re all set”. The feature used to exist, but has evaporated for some reason (I’m guessing lawyers were involved).

Totally trash. Just like all Comcast stuff this absolutely HORRIBLE. my mom was on the phone for 3 hours with costumer service and all they did was say the same things over and over again. at that time we had just gotten home from getting our new equipment and we couldn’t even get through one screen. I have to say we’re are not participating in anything involved with Comcast/Xfinity ever again. also, about the phone remote I can’t even do anything on it it don’t work it’s TOTAL TRASH! As I already said I just wanna make it clear we’re never participating in anything with Comcast/Xfinity again. Hope my reply was useful for other users and for Comcast/ Xfinity to up there game a little have a nice day.

Crap. Just like all of Comcast / xfinity, this is garbage. Worst of all is xfinity customer service. HORRIBLE customer service. How about the constant glitches in my service. How about my set top boxes saying I'm not authorized to receive the service when I pay $200 a month. How about repair technicians who don't show up, which had happened to me 5 different times after waiting all day. How about the cable line that is running through my yard for 2 months now and the guy who buries the line hasn't showed up yet. I could go on and on because I'm only scratching the surface. Xfinity is garbage not worthy of garbage and so are their employees. Beware if you think of signing up for this service or leaving your current provider. Here’s an updated review since my last review above. Since I have switched to the X1 service (2 years ago) I’ve had much better luck with my service. I haven’t had to call customer service, even though Xfinity customer service is still rated at the bottom of the barrel. The WiFi is very fast too. The xfinity tv remote app WAS really good, right up until you can no longer record your programs away from home. WHY WHY WHY would you get rid of that feature???

Guide Data Missing”. “Guide Data Missing” is my biggest problem. This app seems to quit working every now and then. I can’t remember how I got it to work, maybe delete and reinstall. It works pretty good most of the time, then just stops working on my iOS device. I have been trying for about 3 months to get it to work. Finally reinstalled it tonight and got it to work. Tried it again and get “Guide data missing”. I have to give up on this piece of junk. I over rated it at 1 star, but that is as low as the scale goes. I wish the developer would fix it. This app used to at least function. It has not been updated in months which means xfinity doesn’t care. They give us something, brag about it, then forget about it.

Sad... 🤦🏻‍♂️. Really Comcast? What happens inside that company that prevents you from getting it right? I used to be able to schedule new recordings through this app which was extremely useful for people like me who aren't home much so we can still schedule our desired recordings while out of the house and now that functionality is gone?! I can no longer set the ability to record when viewing future TV shows in the listings section or edit recurring recording options which I used to be able to do. The red record button is simply gone. Worst part is that it would appear that this change is intentional considering I don't see any mention of an ability to set or update recordings anywhere in your description. It's no wonder so many people are jumping ship and becoming "cable cutters". ✂️ 📺 That always sounded like more trouble than it's worth but everyday I think I'm getting closer to joining them.

Average, could be way better. My physical xfinity remote broke and Comcast customer service wanted to charge me to have a new one sent out, or drive 30 min (one way) in the rain, then stand in line, just to get a replacement. For what I pay each month I expected better help but shame on me. So now I have to use the xfinity app to navigate my comcast cable. It’s not too bad but has the potential to be much, much better. I finally realized after a few months of use that tapping the microphone icon within the remote app also brings up the arrow navigation and keypad, and that makes my life so much easier. It’s not very intuitive but at least the functionality exists. I would love a way to go to a channel directly from the guide, instead of going to a page description first. Also it is too easy to click/unclick the “favorites” stars on the guide page. Hopefully the app will get better over time. It serves its purpose for me until I dump xfinity for charging too much, frequent outages and providing total crap for customer service.

Why can’t I see just see just this channels in my plan?. I don’t see why you can’t somehow make it so the customer can set up the remote to show only the channels in their plan. It’s irritating to scroll through all those channels only to find a show and it’s not in my plan. And what good shows am I missing because I don’t know where my channels stop? Also to would be nice to have volume control: so after I find a show I don’t have to grab another remote for the sound. You do know that sound levels vary from station to station and from show to show. You call it a remote; so why do I have to keep grabbing an actual remote? Maybe you should have called it Comcast General Channel Listings.

Not connected. It used to work. I would have given a 5 star but now it is a 0 star. Had to give 1 star because a zero star does not work. I could review the channels to see what is on as I am watching a program and change the channel if I wanted to. But now my phone says I must be connected to the internet. I am and I could log off xfinity and re-login and it still says I must must have internet connection. I can browse and all my other apps that need internet work just fine. I tried uninstalling and re-download but nothing. I can see the xfinity remote when I am on a different network other than the one at my house and I can watch the xfinity streaming as well, but not in my own house. Why?

I wish I could give 0 stars. I’ve been using this app for a few months because my normal remote stopped working. The app was decent enough, but a few weeks ago all the phones in the house were suddenly logged out. Ever since then I’ve been stuck in a password reset loop. I open the app, it asks for my account info, I enter it, and then it says to reset my password but gives me no way to do so. I reset my password on their website, and it didn’t fix this. I spoke to a rep who said that they knew about the problem and were working on it. My television is stuck on one channel and I can’t change it. I’m looking into switching carriers because this is infuriating.

Works perfectly IF YOU UNDERSTAND how it works. All of the reviewers here are leaving 1 star because they don’t understand the app and how it works. For starters, this is only available if you use an X1 box as explained on the description and support doc. Secondly, you can’t use it until you set up your box first. It does not replace the remote that comes with your X1 box. Third: you just realize that the technology used to adjust your TV volume is infrared beams. This isn’t possible with a smartphone because your smartphone doesn’t have an IR beam like a physical remote does. You’re able to control the cable box playback, navigation etc because the app communicates with your box over WiFi (or really app-to-cloud-to-cablebox, for the tech savvy reading) to control it. this isn’t possible with your tv or soundbar etc. Hopefully this helps people and saves you from wasting time on the phone with tech support who also doesn’t understand the app or how it works. I have no affiliation for Comcast but the app works perfectly for me and it’s sad to see such dumb reviews from people who complain it doesn’t work and can’t even read the description.

Saved by an angel. My remote disappeared & the service rep who answered my call saved the day! . He patiently walked me through the steps to download the tv remote app . Yes, it is not perfect but having my original remote that came with the tv saved tv the day. The app does not have an on/off switch but the remote that came with the tv did. The tech , Angel, shifted my ang into a smile by the time we were finished! Wish I had requested a new remote . In the grand scheme of things it all happened as it could.

No longer able to set recordings from TV Remote app. The ability—from the xfinity TV remote app—to set recordings, has recently been removed. DUMB MOVE!! This was one of the best features of the app. Now, recordings can only be set when at the location where a customer’s TV service is provided. A person can no longer set recordings when traveling or otherwise away from the service location. When I called Comcast to complain, I was told it is “a legal issue.” Comcast owes its customers a complete explanation and a time estimate when the feature will be restored, if ever. I’ve been a Comcast customer for many years and have rejected many solicitations from other companies over the years, but now may be the time to change my service provider. Satellite or internet companies may be the answer.

Cannot click to day and time. Since last update, cannot change day and time to look at. Have to scroll screen to get to a future date? Previously could go to date and time in upper left hand corner. Find it glaring, with the enormous amount of complaints, there are no comments from “ app support” ? Either they have no intention on fixing the problems, and or do not care! Newest update appears to have resolved prior day and time issue. Changing to 5 stars for now.

App works great!. This app works really great as a TV guide and an internet-powered TV remote. There are complaints that this app can’t change the TV volume; Iphones don’t have Infrared LEDs necessary to control the TV screen’s volume, so the app can’t do that for hardware reasons. What’s really cool is that the app controls the TV directly through the cable. You can control the home TV from your kitchen, your workplace, your car, your local Amusment park, and practically anywhere with internet access. Great way to prank family and friends; you can change the channel on them or hit the “last” button on your Iphone remote and leave them wondering how your TV is changing channels by itself!

So good for navigating guide/on demand. The remote function (channel change, voice, buttons, etc) is fine. Nothing special. But the star of this app is using it to navigate the guide and on demand listing. Sooo much more pleasant than navigating the X1 interface itself. One star off because the filters are lacking (ie no way to filter by audience or critic score), there's no grouping of shows by season, and a few other minor critiques. If some focus could be pumped into tightening up the on demand/guide functionality of this app, this app could be the holy grail of streaming tv navigation.

Lags....a lot!. My remote broke while in the midst of stay-at-home orders in March. The stores are closed and I can’t get a replacement remote. For the past two months I’d had to rely on this app to work with my streaming box. It works, but suffers from huge lags. You press a button and then wait for about 3 seconds for it to reflect on TV. Its not such a big issue when doing a voice search, but this delay in changing volume, switching channels or typing something in Netflix search (xfinity doesn’t support voice search in Netflix) is extremely frustrating. I wish they fixed this soon (or opened their stores soon)! Also- it has no power button or volume button! I need to use another app on my old galaxy S5 with an IR blaster to double up as TV remote now 🤯

App Is “Decommissioned”. At least that is what the tech support person told me this evening. I see that many others have the same problem! My problem began with being unable to change channels using this app - something I have been doing for about the last year or so easily. Looking in t app, I noticed that the cable box was not listed under my devices. So, I called Comcast to find out why my cable boxes no longer showed up under the devices and I was connected to a technical support “expert” who told me it was decommissioned last year. Apparently, there were many issues with the mobile app. If that’s true, why haven’t I gotten ANY communication to that effect and why would it still be available in the App Store? It makes no sense to me.

User interface for On Demand too limited. I have no major problems with the TV listing UI although it is a bit small and only shows 30 minutes of time in portrait mode. However, the UI for on demand movies is a complete and obvious ploy to maximize revenue for Comcast. I already pay a monthly subscription fee in order to access free movie content on demand but this app provides no way to exclusively browse for titles I have free access to. A simple filter entry of "free to me", which is available in the Xfinity set top box UI, would instantly improve this app and my rating. For even more stars in my rating you could add categories to the OnDemand screen. Comcast’s grouping of movies isn’t helpful at all. Who care about premium networks when I can’t even sort by genre.

What About Scheduling a Recording. Until about early December, 2017, I was always able to use this app on my iPad or iPhone to schedule a recording. Since then, this capability has disappeared. This was easily the most useful part of the app. It allowed me to program a recording when away from home and suddenly remembered I had forgotten to do so before leaving. It allowed me to program a recording while someone else was using the TV without disrupting his or her viewing. Now, for no good reason this capability has disappeared. I called CS at Xfinity after a ew days and complained. I was told technicians were aware of the problem and working on it. Here it is, six weeks later, and nothing has changed. This is unacceptable.

An answer, of sorts. No expert.. Someone wrote that they complained to Comcast about not being able to record from our remotes anymore. Which really gets me mad, by the way. I didn’t know why either, and was going to call and complain too. And then thought I’d get the same “legal issue” answer. I mentioned this to my husband and he acted like he knew what they meant. So I asked. And while I’m no expert, I sort of understand. He said yes, he was surprised it didn’t happen earlier. It’s copywrite infringement. I’m not going to go into it any further, since this may not make it thru. But I thought I’d try to explain a tiny bit. And this is too long. Edit if you want, Comcast, but at least publish some of this. Thanks.

Needs arrow and enter buttons!!. My remote stopped working and have to use the app exclusively until the new remote arrives and it is impossible to continue watching anything after one recording or one on demand show. There is always a pop up box (to watch next episode or delete, etc) after each episode or recording that I have no way to get rid of on the app without the arrow and enter function. It stays there no matter how many new recordings I choose or channels I change. I have to unplug the box and let it reset. It’s so frustrating. Of course rewind, fast forward, pause and play would be super helpful too and seem to be no brainers, but to not have the other arrow functions doesn’t make sense for customer service to suggest using it as a substitute for the actual remote because it doesn’t function properly. Very disappointing!

Xfinity the best there is!!!. I’ve had other providers and with any provider your going to have issues. That’s just the industry and with things always changing and updating consistently you’re going to have some errors but I’ve never seen a company take initiative like Xfinity. I have a sister with special needs so my family doesn’t like having electronics around in her space so a huge benefit was the remote app. I can handle everything she needs in her room from my phone and I just loved it! Now we don’t worry about things with batteries and etc in her room. Xfinity you are brilliant!

Let me record a program through the app!!. Xfinity no longer enables setting up a recording of a program through this app. In the past I used this app often, and loved it, as I was able to set up a recording of a program anywhere, anytime through the app. When I heard about a great show, or remembered I wanted to watch an event, but I wasn’t at home to set up the recording- I simply used this app. I even used it to record when I was at home because it was easier than turning on my tv to set up a recording. With this feature disabled I find this app totally useless. If I am at home, my remote works perfectly well, so why should I waste battery life on using this app?!! Fix this problem Xfinity!!

Trying to get the app fixed. I think i should have just did one star...when I had direct tv I could watch,record and everything and now that I switched over I can’t even watch the local channels on the app...this was supposed to be the best company around and there only letting you do on the app that they want you to and they shouldn’t do that...if they don’t fix it I will find a company that will allow me to do anything I want to when I’m on my app...I shouldn’t have to call people at my house to record a show for me instead of me doing it myself...I like having control for myself not the company telling you basically what you can do...

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Nice, but. It is nice to be able to use my iPad to change stations. That's worth 4 or even 5 starts. However, the app keeps on crashing, putting me at channel 1. Also, I have to scroll through hundreds of channels I don't get to move between that default 1 and those channels I actually can view. A filter to list only those, even if I had to enable after every crash, would certainly help. I get that they want me to purchase a larger bundle. Well, good luck if this keeps up. Aug 2017: In response to developer's comments, I see that the app does not crash. Double click of home shows it still there. It vanishes, and when I "restart" it the first channels are shown, not the 30x (HBO)or 80x (HD) I usually see. I have feedback enabled. By going through all stations, seeing which I get, and adding those to Favorite, then filtering on Favorite, I am able to see in the app only those I actually get. A bit to set up, though it works.

Upgrade to X1 and lose features. It makes no sense to drop features when you are supposedly upgrading to a better package. For years I could easily open my Comcast app if I was away from home and set an upcoming show or movie to record. Now that I have upgraded to the X1 platform that has to be refreshed regularly the record this program option no longer appears as it used to for years in the Comcast app. Not good and very disappointing. Thus was one of the most useful features and needs to be added back into the app.

Just what I wanted!. Remote works just like the tv remote, quickly and easily tuning into the selected channel. Even better, it displays the guide info right on my iPad so I not only see what is on, but can preview the listing description. I can hardly see this info from on my tv from my chair, so love having it right up close. Also started to use it to look for and play On Demand listings. This app does more than I expected, quite frankly, and I am 5-Star happy :-)

Ability to record. It’s very disappointing that you have removed the ability to record programs from the tv remote app!!! For those who don't know what I'm talking about here's the issue. If you weren't able to be home when a program came on you could set the recording from the tv remote app so you could watch it when you got home. It was a great feature that seems to have gone away with an upgrade. I have called twice about this issue. One tech told me they weren’t aware that was ever possible (how sad) and the other didn’t act like they really understood my issue. Unfortunately, the problem still is not fixed.

App. Update: Ugh. All these months and I’ve finally figured out why it stops working sometimes! Lol. Dang technology! I have several different name settings! Example: media , front, back room! Ugh. You have to click the tv icon in the app to change to which box you want to control. Lol. I’m getting old. So much to learn. Thanks! Nice app! 👍🏾 ——————- App not working again. Sigh.

The recording option was the ONLY good function!. It makes absolutely no sense. If other platforms allow for recording on their mobile applications, then Xfinity/Comcast can too. To remove it seems vaguely similar to Apple’s “slowing older models”, as if we’re all using too much memory space on their equipment, or utilizing the record function to blow through commercials, for which the rely on ad dollars for revenue, and therefore they can eliminate the one good function that we’re all using and serve two purposes. Bottom line is, plan ahead and set your DVRs early....Xfinity doesn’t want to help you, they only want your money.

Works when my physical remote doesn’t, except. . .. I cannot find a control for volume. My physical remotes have been acting out recently and I want to throw them out the window when they do bc it’s such a pain to figure them out an get them worked again. Have to use a separate remote to change the volume. It’s really annoying, otherwise I’d give 5 stars.

Remote & Stream not working. When the apps work they’re passable but, in the last few days, both the apps for iPhone and iPad will not load any data to display - no channels, recordings, or listings of any type, for both my wife and myself. Restarted phones, ipads, router; deleted app and reinstalled. App will not connect to Xfinity to authorize. - New info The problem is with authentication: Go to Settings:TV Provider. Click “Remove Provider”. You’ll get the list to choose a new provider but just pick the one you had before. After you do that, restart your device and you should be ready to go.

Pretty useless since "record" feature was removed.. About all of this is good for now is checking to see what's on TV. And as far as I can tell, it will only change the channel when you're in the room. So can't use the short term record feature for channel being watched. I don't understand what the differences between programming a recording from your actual remote, or from the app. When I called customer service, was given some BS answer about people figuring out a way to record programs they shouldn't have access to. BS BS BS As much as I pay for this service I should be able to record from the moon if I want to.

Sorry! An error occurred. Latest 20nov15 update has broken this app on my iPad mini. Now impossible to change channels or to communicate with the cable box in any way. ***update - Changing channels is now back to its previous unreliable state instead of being completely useless. *** This is a "remote" app? Zero stars is an appropriate review for this horrible app but is not an option. Update 09Feb18 - app crash restart app crash restart app crash every time it opens! If any time has elapsed since it was last opened it crashes and has to be restarted. This is ridiculous. My updated rating is minus five stars.

Mind blown. After not really adopting Xfinity for about a year, I recently started exploring it and I’m blown away by some of the things I can do! The only reason I have for giving it 4 stars instead of 5 is because I feel strongly that I should be able to mark a show or channel as a Favorite on the same page as the program or channel. Instead I have to navigate to favorites, find the channel I like and add it. Sheesh!

Don't want to see channels I do not get. The app has worked fine for me. I have not used all the features but one thing I like is the ability to set a recording when I am away from home. The biggest problem I see is that they show you every possible channel with no indication of whether you get it or not. You can even set a recording for a challenge that is not available and you get no indication that you will not get it. I would like to see an option to filter out tha channels I do not get.

Xfinity TV remote. This app does not work well on iPhones as stated. I can change channels but I can’t record programs from my phone. It used to have remote recordings but not any more. I’ve called customer service 3 times about the issue but no one ever gets back to me. I’ve deleted and reloaded the app multiple times. It’s a meaningless exorcise. Same results. The other bug they have is you can’t delete some assigned rooms you no longer use on your phone. Periodically the app might default to one of those rooms for no apparent reason. Lots of bugs they can never seem to resolve. Biggest issue of all aside from remote controls is Comcast cable has always had intermittent connection issues. Screen will sometimes freeze or lose connection for no apparent reason. Only response you’ll ever get is some tech person from another country will look into it. Live with these issues or change to FIOS. HAPPY NEW YEAR

Doom to Comcast. I discovered no more record functionality with this app, something I have not used for some time. Called to call center to enquire. Was told legal issues required removal of that function, and it was beyond their control. Yet another way Comcast(and their attorneys) give the customer less service for ever more money. Without the ability to set a recording, this app is 100% worthless...it does NOTHING but let you see when programming will be broadcast with the inability to do ANYTHING about it. Why even keep this app, Comcast? Time to start looking for service providers that don’t have “legal issues”. I just love how Comcast seemed to be blaming the legal system for their shortcomings!

One step forward, three steps back. Recent updates have made app less effective. The favorites star is fine for initial selection, but with channels filtered on favorites, an inadvertent touch of star when selecting channel "de-favorites" channel and instantly removed it from listings! Also, the search info is near useless, with mashup of results (some bogus) based on search term. And who cares about a search result with no upcoming shows on schedule?! Having to select additional Upcoming tab is pointless extra step. How about reverting back to older type search results, or only show results in specified upcoming time period?

Decent app. Does the job, and handy when I don’t want to get up to grab the cable box’s remote across the room :). One bug I see is that I used to have two cable boxes, but recently returned one of them to Comcast. That box still shows up in this Remote app, and it won’t go away...and there’s no way to delete it from the app. I’ve already tried logging out and logging back in. The box still shows up.

Hello Comcast, this is your rating. Over 4K reviews and you are under * *. Why did you split up the app to have remote and stream? It made sense to have all under one app. Why remove the air play feature? The app was so much more convenient then the two apps. Almost a year later and I’m still confused which one I should open to use. Then there is the volume control. Where did it go? Why remove the most used feature? How does removing features and splitting an app into two sound like a good idea to anyone? Not very sensible at all.

Previous Channels Is Gone. Please bring back the Previous Channel history. And make it so there's a confirmation control after you hit the clear history button this time. It was frustrating when you cleared it by accident! Also, we need the ability to swipe to go back to the channel list after selecting a program to view its details. I'd also like to see the date a program first aired on the details page if it's a repeat.

App Bugging Out. I generally love this app because, with a toddler at home, there are days when I can’t find the remote. But lately, the app has been acting very bizarre. Every time I pull it up on my phone and try to use it, it says “error” or something of that sort. I then have to logout then back in again in order to use it. If this happened occasionally, ok. But literally Every. Single. Time. Is it just me? Are other people having this issue? 😩

Typical Comcast. Ordered and received the flex box...but did not receive the REMOTE. Got on a live chat and was informed that another remote would be sent and that I could use this app until I received it. It does not work if you have never used it before! Does not see my tv (device) and there is. I way for me to make it “look” for my “device” on this app! I then call Comcast (got the automated lady of course) to make sure they were going to send the remote cuz this app is crap! Was told ( in her automated voice) that the wait time was long and to Schiaparelli call back THE. NEXT. DAY. Typical Comcast. Crap service, crap devices, and now crappy apps!

It needs a few things.... It works mostly well, but don't move too far from the other remote, because you might need it when: A program finishes from on demand, but will not exit the menu. A program fails to start from On demand, but you can not play another program. A recording finishes and you need to select delete now or do not delete. If possible, I think an on screen or touch screen volume control should be added to all of the Xfiniti apps. It's highly annoying when programs on tv raise the volume and you have no way of turning it down, because the tv is out of reach or those little buttons on the side are too hard to get to on tablets. My second request and recommendation is that you add a sleep timer. Older, disabled or lazy clients, like me, would love to be able to set the sleep timer, through the app, on the tv/tablet and just doze off at will.

Can’t record shows from app!. The only reason I ever downloaded this app was to be able to record shows or movies when I was away from home. One of the most recent updates removed that function completely and now this app is useless. I am deleting the app, as it is now a waste of space. For as much as I’m sure everyone is billed monthly for services, this app should be far more advanced than what it is; not REMOVING highly used conveniences. As usual, Comcast succeeded at disappointing a long-time customer. I’m always looking for a better alternative to Comcast and will be gladly leaving once I find what’s right for my home.

ADD A VOLUME BUTTON AND TURN ON BUTTON. One of the most important things about a remote is to be able to turn up the TV when it’s not loud enough for you; That’s one of the features that app doesn’t have. When people download this app they are probably thinking oh this is a quicker way for me to control my TV but to their disappointment they can’t because you did not add a volume button. Peoples expectation is to be able to turn off TV change channels etc. but you did not add all of the features that we were hoping for.

Clunky. This app is used daily and I wonder every day if the developers actually use it. Locations for navigation are all over the place and I still have to stop and think about what I am trying to do. Make the remote the handheld remote that you've already designed well! Why split the remote into different screens? Let me select a channel without having to go to another screen to read all about what I already know what I am about to watch, with a sliver of a button to select that channel. And what about mirroring the same experience? Make the guide dark like on screen. Right now it's like staring into the sun.

Can no longer sign in. This app used to work better than my actual remote controls that keep malfunctioning. Recently I’ve opened the app to see a “get started screen”. Attempts to sign into account state that I’ve entered incorrect information, but am alerted by Comcast that there were sign-in attempts which I access with the same information to get into. Is this app now obsolete now & is about to be retired by Comcast. It was nice to have, but looks like its not working anymore. The stream app doesn’t have this remote control feature so I’m missing out of my favorite feature now. How unfortunate!

Rewind and forward. Ok so even on my actual remote the rewind and fast forward function has a HUGGE glitch. You have to press the opposite button than you want. Sometimes it works. But about 50% of the time it doesn’t work for the app or the remote. Also the pause button is a joke, it just plays the show 1 minute later. Very annoying. BUT I have to say I love that there’s an app for my tv because I can be in the other room and put something on tv for my kids.

Xfinity remote. Very disappointed to find out while out of town and needing to remote record an important game but after some frustration and sitting on hold found that you are not able to do this any more from the remote app. Was told it was a "legal issue" and it was no longer available? No other explanation other that they just found out a few months ago. Would have definitely been nice to have an email explaining remote recording was no longer available instead of finding out the hard way. Not great customer service. Have contemplated switching to satellite and this might be the reason.

App needs more features….. The app works as it is now, but i have suggestions for improvement. 1. We can set our channel preferences, but in addition, it would be nice to have a specific tab that lists only those channels so we dont have to scroll. 2. I dont subscribe to all packages and it would be great to only list channels available to me on the list…. So i dont have to guess. 3 The physical remote has a Netflix button, it would be nice to see those buttons here too.

It’s missing a few things but still good!. Let’s say you lost your remote then this is the perfect app for you or the remote is far away and your relaxing but you have your phone in your pocket turn on a show and keep relaxing! But if your watching a movie and you wanna watch another one you can’t because it takes you to a screen to buy it so you have to get your remote. Also they should add a volume and power button then this would be a 5 star app. Other then that it’s a good app.

Elimination of recording feature. I have been using this app for years and have loved it. As of the last update, the recording feature has been removed and its usefulness has deteriorated tremendously. I read the review from the customer that brought up ‘legal issues’ as a reason and that does not fly in my opinion. Comcast/xfinity is a very large company and should be able to deal with any legal issues regarding this app in order to please its customers! What once was a 5 star app is now a 2 star at best. A very disappointed customer

Help to make the remote app better. There should be a button to press to access the remote control or something like that…. But you have it basically where you have to wonder around the app just to find where it is but you have everything else where you can push a button to access just about everything else though…. And what makes this so stupid is that it is called your xfinity remote app… way to go , I hope you don’t wonder why you only scored a 1.8 on I-tunes…

Please fix. Used it for about a decade no problems until couple of days ago. Can’t request movies on demand from the app anymore. Every time I try I get the message “our services show something went wrong please try again”. Tried resetting the router but no change. Tried a different tv but still no luck , deleted the app and reloaded it no change, downloaded the app on the iPad but still the same problem, downloaded the app on another phone and still not working

It’s meh. Overall it’s a decent app but lacking in a lot of “conveniences“. I wish when you left the app and you return to it it’s where you left off. Instead of having to start all over again scrolling through and getting to where you wanted to get to. Also, in the “my recordings“ section, I wish you could sort episodes of a TV show in chronological order. Instead of as it was recorded. That would make things a lot more convenient. If that was a new feature in an update, I definitely would give it more stars.

Can’t close pop ups from app. You can choose shows or channels from the app but if you have any kind of pop up come up on the tv screen there is no way to clear it. For example if you have a reminder for a show pop up, there is no way to clear it without having the physical remote. This has been a problem for years and I don’t understand why they haven’t added this simple function. The only reason I use the app is when I can’t find the remote and then I get stuck with a pop up. This is also a problem if your comcast box goes into power saver mode or it’s ready for an update. There is no way to clear that screen from the app.

I like it. Not sure why the reviews are so low. I think this app is pretty handy. I set all the channels that I normally watch or keep an eye on set as favorite and I set the filter to show only those channels. Makes it quick and easy to see what’s on. Then just tap the channel you want to watch and it changes on the tv. Also makes it quick to find a movie (with commercial) or really anything using the search function.

App won't show guide or different devices. I've had the app for years now and I like it for the most part because it's so convenient to be able to turn the channel on my phone. Recently I've been trying to use the app but it keeps saying unable to find a guide and it no longer shows any of my cable boxes. I use the app because I am unable to use the actual remote because of my disability. When do you think the app will be fixed? I hope that you can fix the issue soon because it's becoming extremely frustrating for me

Can’t set recordings anymore. The main use of this app and why it rounded out the X1 experience was the ability to set a recording remotely. WHY would you remove such a useful feature. If I can record when present I should be able to record when remote. It’s the same recording and resides in the same space. App is useless now. The other recent change in showing the star icons for favorite channels in the user interface occupies way too much screen space. It’s one condition is the assembled list, it doesn’t need to be repeated endlessly. Your UX people put forth a change that was ill conceived. And you bought it.

Awesome app! Needs work TV guide not changing. This app is awesome just needs work in my eyes. I currently have the xi6 box. The app connects and works but except for a couple things. 1. When I go to guide and pick a show to watch then hit watch on tv the box goes to home instead of going to that channel I picked. 2. I hit Dave record from guide and the show records which is awesome but then again when I go to click watch it the remote goes to the Home Screen instead of the show. Other than those 2 this app is awesome if we can get that to work. Also as far as being able to control tv volume. It would be awesome if you could implement a WiFi connect to tv since a lot of TVs can be controlled by WiFi now. Like my LG tv. Hopefully someone reads this feedback and update it Thank you

Record issue. Just within the last few days this app will not give me the option to record an upcoming program! I only get the box to ‘watch channel’ but no more red dot and record option. What’s going on? Without record ability app is of no use and will be deleted. Really stupid of xfinity/Comcast to eliminate that feature but again it is Xfinity/Comcast. You are still advertising falsely in your marketing emails stating you can set recordings from your phone yet when checking App Store this function still stupidly taken away. App stays deleted until you guys wake up n restore this function!

Used to love it. I used to use this app all the time! Now, it’s just taking up space. I used to love being out at dinner and realizing I forgot to record something. I’d open the app, hit record and it would record. The best was when I was home, in front of the tv but watching a movie and realize I forgot to record something so I’d pull out the app and bam! Done! That way I didn’t have to interrupt everyone to record something. The most disappointing was when I was on vacation out of state and realized I forgot to record a show and I opened the app and realized that it was updated and Record was no longer an option. It went from the best app to pretty much useless.

I’m happy. I’m happy that Xfinity TV Remote brought back the “record” capability! It’s great being able to set a recording right from my phone! It’s frustrating when the show that I meant to record is getting ready to start, but it’s awesome when I can just pull out my phone and set it to record! Then, whenever I’m ready, I can sit down in front of my tv and watch that show!!

When it works it’s great. But the rest of the time. It’s so frustrating!! Today it’s telling me I need to upgrade to the service I already have. My bill is up to date, I tried restarting, updating, even deleted and re-downloaded, tried FAQ (which sends me to a page that no longer exists), so I’m here because I am out of options. It worked last night for the first time in a while, but today it’s useless. It’d be great if I could control volume with it on the days it does work, but it’d be best to get it to at least work reliably.

Stopped working again. Was a marginal app that now no longer even works. Paying over $120 a month for xfinity and this company can't seem to get a simple remote app to work. No wonder people are leaving xfinity in droves. Changing the Comcast name did nothing to hide the incompetence and poor customer service of this company. This broken app is just a small but visible reminder of all the bad service from xfinity and Comcast. Update spent an hour with xfinity on chat. Totally clueless. When they could not debug after asking me to load on another device they disconnected my chat session. Horrible service. Broken app.

Lost Remote Replacement. Works to change channel and browse guide which is all I use the remote for aside from power and volume but have those remotes in sight, slight annoyance due to my own fault. Would be helpful if you could filter the guide on “Free to me” like the native OS allows using the physical remote, but I only watch 2-3 channels so not a showstopper for me. Also loads screens faster than the remote causes the OS to load which is odd but satisfying.

When it works, it’s not bad. There are days where this will not show any data at all and just time out. The ability to switch channels is nice, when it works. The ability to scroll through the listings faster than the Guide on the tv directly is awesome, but after a week of not working again, this is kind of a pain. Was this your first app and now that you’ve been able to check off the box that you did it, you’ve moved on to other things and no one is monitoring this one anymore?

Good for regular stations. Not onDemand. This works great for the regular stations. I can use the favorites option to cut out all the channels I don’t have and am not interested in. The onDemand option for movies “free to me” would be useful if “free to me” meant what is included only with my service and not ten thousand options on stations I don’t subscribe to. I have go to the regular website to mark some movies as favorites or to watch later so I can find them with my regular remote when I’m in the living room.

Needs fixing. I can not change channels or pause fast forward and and other functions don’t work. nothing responds ugh 😬 guess I’ll stick with the old remote the new remotes are not users friendly. Why they have to make things so difficult?? Same old stuff nothing works right!!! Sad really 🥺seem like all the XFinity apps are an extremely limited function. For paying so much money you would think there apps would be good especially in this day of age of technology you would have 1st class apps. Tv seems a bit better though it don’t glitch as much. Still a little jumpy when streaming

App changed, not happy. Why would take away something that was a convenient for today’s fast moving life style. People are now on the go and it was a comfort to be able to set a recording to your cable at home when your out and about. There are shows that we just don’t remember to record, until it’s too late and we are already out the door. So I’m very disappointed with this app now. As you know it only takes one bad thing to destroy all the good things. So I can’t give this a good rating anymore! The removal of the recording was a crippling move on the app, and I hope you bring it back without raising our rates to do so...

Can’t Setup Recordings Anymore. I used to use this App frequently because I could setup recordings while on the go. However, this feature was deleted in the recent update. Now this app is basically worthless. I’m traveling most the time for work so this app was extremely useful and convenient. If this problem isn’t changed I’m going to cancel Comcast altogether. They already don’t let you watch the NFL network and many other networks on the computer or phone, even though I Pay a monthly fee for these channels. It makes no sense and it’s infuriating. Fix these problems or you will lose more customers.

STILL NO VOLUME BUTTON. WHY? You forgot the most basic components of a remote. Like another user said there’s 3 dam pages, but NO volume, NO power button? Like how do you not add those things! I want to turn my tv down and can’t! Plus you can’t even access on demand simply you have to either tell the remote to open whatever app you want to use or go about getting to the on-demand screen in another way there’s no button for it. Comcast used to be my favorite because everything was simplified at this point you guys have added all of these things and just over complicated every single process.