Xfinity Stream App Reviews

App is great, but has been buggy lately. This app has been a godsend. However, within the last three weeks, I’ve been trying to watch the NCAA baseball tournament. But for some reason, it doesn’t matter if I am on Wi-Fi or if I download it to my iPad, the games freeze at spontaneous times throughout the game. And it takes me about six hours to watch a three hour baseball game. I don’t know if that has something to do with the update, or if the app is not streaming these specific games in a correct manner. The feed will freeze, but I will get audio. I’ll close out of the app and then it will stream perfectly, but have no audio. Any suggestions? Mind you it still does this after I download it to my iPad and I’m not on any Wi-Fi. And my iPad has 20 GB left on it. Otherwise, keep up the great work. But please fix. I Need to watch my baseball!

Works, sort of. The app crashes and doesn’t remember where you were on a program. This is especially frustrating as many shows now cannot be fast forwarded. So if you were watching a two hour show that crashed somewhere in the middle, your out of luck unless you watch the whole first hour again-which I absolutely will not do. In my latest case, I had a phone call coming in partway through, and I could not go back to where I was in the show. When I went back in the app, it showed me having to watch the whole thing which I did not. Stupid and frustrating as this app has always had issues with crashing/recovery it’s just worse now with the blocking on fast-forward, even if I’ve already seen the show before. Back to Netflix, prime, or any number of other services were I don’t have this crashing issue.

FINALLY a tvOS app…but with flaws. I’m glad that Xfinity finally got their act together and made their app tvOS compatible. That being said, there are some large flaws that need to be addressed. -No picture-in-picture support. It would be very, very nice to be able to minimize the current video while I’m viewing something else (like checking other channels while one is still playing) -the back button on the remote doesn’t take you out of the app unless you’re on the channel. If you have a show selected it doesn’t work. That’s pretty wonky. -I’d love to see some kind of a UI that allows you to quickly access recent channels (much like how the “Last” button works on the boxes). It’s too hard to channel skip between channels that aren’t beer each other.

App keeps freezing on same commercial since update. I use to love this app until it’s recent update. The layout changed which is horrible but the app hasn’t worked right since. It locks up and freezes every time the “Birdie’s “ commercial comes on. The audio continues but the video freezes. This happens on every recorded show you are watching. You can’t fast forward through it either. I can’t finish watching several recorded shows do to the app locking up & freezing. I tried to submit a complaint to the designers & developers yet for some reason they have stopped taking complaints and emails even surveys. Comcast/Xfinity doesn’t even have a section to handle app issues. It’s been a nightmare since switching to Comcast/Xfinity. I posted a review hoping to catch someone’s attention but the glitches and bugs still haven’t been fixed and I posted on social media. Social media wanted to try and fix it through my account when it’s an app issue.

Terrible. One of the worst apps I’ve ever used. The internet speed is much more than needed and even when this is the only thing streaming on WiFi it pauses, cuts out, buffers, etc. it won’t allow you to watch networks you pay for on live tv (CBS and more). During Stanley Cup Playoffs (while on TNT through this app) the video cuts out and leaves you a message that it’s trying to reconnect but never does visually. Sometimes the audio comes back but that’s useless when you can’t actually watch the game. If you use an app you don’t expect to need to back out and re-load the app every single time a commercial comes on. Half the time we try to continue watching a show we’d started earlier it will leave a black screen with no audio or video until you completely back out of the app. Sometimes you have to try and back out 3-4 times before it’ll load. Extremely disappointed in an internet service providing company having apps that don’t work. The only reason I’m leaving 2 stars is because recorded shows usually work.

Crash Crash Crash. Normally, I’d give this app at least 4 stars because it does have some nice features. Giving it a 1 star rating though because it constantly drops audio when streaming or freezes. I’ve been having the same issue for over a year on all devices I access it through, iPhone 16 Pro Max, iPhone 13 Pro Max and an iPad. All my devices are up to date, purchased new and treated great so it isn’t them. Every other streaming service I use works perfectly as well. I don’t necessarily have to close the app out but 9 times out of 10 I’ll have to exit the show and reselect it. Again, drops audio or the video freezes with audio still going but then my phone goes into hibernate. Makes using the app when running, working out, working around the house or in the shower more annoying than anything. Basically, it’s useless unless I can make sure to be ready to close out and reopen the show ever 2-3 minutes.

*WARNING!*- high data use! All streams count against your data cap.. Let me just say I love this app. So much so that I stopped using the X1 box, and only watch/record shows through the app that I use on my AppleTV. I have never, ever come close to using my monthly data allowance. For the last 3 months I’ve been getting “you are at 90% of your monthly data” towards the end of each month. I was perplexed, then it hit me…this only started since I’ve been using this app. When you watch through the X1 box, my understanding is that does NOT count against your data usage, or at least it is heavily discounted. This app appears to make every megabyte you watch count towards your cap, which doesn’t seem fair. I’m still just accessing the content I’m subscribed to. I would have no issues with this app at all if the data counted the same as watching on the X1 hardware.

Streaming App on TVs is Unstable. I have Xfinity’s cable (and internet) package with a cable box in the livingroom. I use the streaming app without a cable box in two bedrooms. Two different TVs, a TCL Roku manufactured last year and an Insignia that is several years old. Both initially streamed without any major issues, but in the last several weeks, the app has become very unstable. It randomly times out of programming and then displays the guide which then becomes frozen. This requires exiting the app and launching again (and yes, I’ve deleted and reinstalled the app multiple times). When intentionally using the guide, it often buffers then unresponsive, again requiring exiting the app. And to top off the glitches, the audio lags. Again, exiting and relaunching typically fixes the issue for the session but not always. I do recognize that the app says it’s in beta and thus, in progress; and I appreciate having a way to watch cable without the rental expense of two more boxes (not sure why whole house devices aren’t an option), but the app in its current version is frustrating, nonetheless. I just hope the developers read the reviews for feedback that can help them identify and fix the issues plaguing this app.

Pure crap!. Today is Sunday, August 7th, 2022. On Friday at 10 a.m., I lost the ability to stream ALL channels away from home except for NBC. I called Xfinity and got the runaround from the Philippines for over two hours with no solution. Apparently, Xfinity introduced this “new, improved” app to replace the one that worked perfectly for years. If this situation is not resolved within one week, I will QUIT XFINITY. Update — I received a response from Xfinity on Wednesday, 10 August, saying they were aware of the problem and had fixed it, and to re-boot the app. It worked, and works perfectly now. *** My advice to Xfinity/Comcast is to advise their customers and their support staff in the Philippines when problems like this occur, and to provide an estimated date of repair. This would go a long way to comfort customers who are experiencing these problems. Think of it like being on an airplane that isn’t moving at departure time. There are good, aware pilots who get on the PA and give an account of the situation. Comcast/Xfinity should follow this practice.

On a phone Ok! On TV not so much.. I use Xfinity internet through the traditional cable company. I use the highest speed offered from the company, because I mostly work from home and it is great. I turned the guest bedroom into an entertainment room and added a HomePod to extend the service. I did not wish to see more unnecessarily cable wiring for a cable box. So I opted to use the Xfinity app instead of a cable box. My smart TV, connect to the Internet and I can use all streaming apps. Everything works fine until about a month ago. The Xfinity app started to get very glitchy. It is slow to load and sometimes it doesn’t load at all and I always have to reinstall it. It worked fine until it didn’t now it’s just a pain to try and use it. As I said, it works fine on a phone or an iPad but on a television and it really doesn’t work at all.

Xfinity Streaming has not worked yet!. I have had mine since Feb 20th and still can’t stream. From what I can tell you can download the streaming app on newer versions of my TV in the family room but mine is 7 years old but still a 55” LG Smart TV. I mainly started my service back up because I desperately needed the Internet to job hunt and that is where all my time has been spent (easy when your Cable isn’t working). I paid extra for the 300 mb/sec so I would be prepared to accept any type of position available including work from home, independent consultation, or partial commute. That is when the sales rep talked about the awesome streaming app and no monthly fee for equipment because there are no cable boxes for every TV. The 300 mb/sec Internet comes with a different router than other plans and it is also required for the streaming app service. The sales rep really unsold here on the service and by lowering my monthly bill due to no charges for each cable TV box, that is what sold me on this plan. Sales reps should verify over phone the make/model of your electronic equipment to ensure compatible for streaming services to work as intended for optimal performance. This would make sure customers have a good experience getting up and running efficiently and effectively with the new service being introduced. Plus, it is just the right thing to do.

Needs updating. This app was great for a while and the past few months I’ve noticed anytime I go to watch a show (on my phone or tv) at certain parts throughout the show it’ll freeze for a minute or so and then restart the whole thing. Just today I was watching something on my phone and paused it to go do something and I hear it started playing on its own. I went over paused it again and swiped out of the app I walk away to finish what I was doing and it started playing again. I walk over exit the app completely and go back to what I was doing. I bet you can guess where this is going, yep it started playing again. So I deleted the app and won’t be using it anytime soon. The amount of problems that keep happening makes me not even want to watch the shows I recorded. I ended up downloading the networks app directly and logging into Comcast through that and didn’t have any issues, of course now I have to watch the ads but I’ll take that over buffering every few minutes.

Terrible on Roku. This app has been nothing short of absolute garbage on the Roku platform. The audio CONSTANTLY gets out of sync with the video! You have to back out of the channel you’re watching, then select the channel again to get it to sync up. Sometimes you have to do it multiple times, and even have to go as far as to reboot the Roku box. I’ve had the Xfinity technician out here twice in less than a year and has replaced every possible connection. He monitored the signal coming into the house and it’s as strong as it should be throughout the house. All of our Roku boxes are receiving excellent signal strength. The last tech that was here told me he’s heard the same story and is confident that it’s the Xfinity Stream app. After the constant trouble we’ve had with the app since we converted to the Roku boxes, I’m inclined to believe him. I’ve addressed the issue on the Roku community and found that I’m not the only one experiencing this exact problem. I pointed out that Roku needs to ramp up pressure on Xfinity to fix this problem once and for all on their platform but, ultimately, it’s Xfinity’s responsibility to fix it.

It’s great when it works …. I’ve been using this app for years and it was initially a solid product. Since the last few updates, quality seems to have degraded. It crashes and freezes frequently, and downloaded content rarely plays as intended: either the show randomly freezes while sound continues to play or the downloaded content spins and spins as if it’s loading and never does. I’ve tried uninstalling and reinstalling the app as well as troubleshooting my relatively new phone. Processing speed and phone memory are not an issue. When this app works, it is almost as good as watching and streaming at home. Please fix the glitches, bugs, or other app issues - this app is a big reason I still subscribe to Xfinity!

Not working on iPhone 6. Hello hope Comcast can please fix this. Downloaded this on older iPhone 6 and it works for 24 hours and then says an app update is needed but because iPhone 6 can’t run iOS 13 it won’t update the app. So it then says download an older version- but then it won’t download anything - because it’s maybe already running the old version. Keeps happening every 24 hours. Then have to delete the app and reinstall it. Also running the app on a new iPhone 14 pro with Comcast 1200 mbps home internet. The app keeps stopping all the time. audio keeps going but picture freezes or picture keeps going and audio freezes. It happens on both devices on home WiFi all the time constantly maybe every few minutes. It’s extremely frustrating. Other streaming apps don’t seem to have this issue at all only comcast stream. This issue only began recently in the last few months. Before that the app wouldn’t stop on newer devices so think this is an app issue.

Not able to stream. I have never held Comcast in high regard because of their price gouging..I was paying well over $200 for internet and one tv with basic cable and they could never answer why friends I knew with more services were paying the same or less. I cancelled cable service but kept internet which included broadcast television for an additional $10 they the streaming app and it was working out well for me until it wasn’t anymore. Spent over an hour on the phone trying to figure out why my app won’t show any channels or recordings any more. Was transferred to a higher level tech support to no avail. They reset credentials, establishments and nothing. I have internet and pay extra for broadcast television that I have not been able to access for weeks. Representatives tried to be helpful but I’m still without the services I pay for. They said a level 3 tech would call back in 24-72 and this is the second time I have been told that with no return phone call. We are limited to the internet service available in our area or I would have disconnected my service all together a long time ago

Used to be Great, but having major issues now. I tried to stream Trutv today and it said subscription required. I already have Trutv and my cable bill isn’t cheap. This app used to make up for some of that, but doesn’t any longer. I used it last night and it was fine. Today is when the issue started. I downloaded the update and it still didn’t work. My favorite channels are gone and doesn’t allow me to access most of the content. When I look at tv channel’s most don’t show up. It skips over many of them. The bill is paid and not due till later this month. I hope the developers can fix this issue or explain why it is happening. The app was one of my favorites till this issue. I would have given it a 5 star review till today. If the issue was fixed. It would get a 5 star review from me. Btw, I am using wifi and not cell data. I have phone, internet and cable through Comcast.

You’re not finished. This app needs work!. This app is a huge disappointment. Always having to be on line just to play already downloaded content. The major problem, downloaded content, the video will not be there. Or if it’s there at the beginning, with in 90 seconds the video freezes for the remainder of the program. iPhone 14 iOS 17.6.1 I think Comcast feels the app is “ abandoned in place no further maintenance required” This is an update. I have spent more time reading the reviews over the past 4 year. Frankly my review is accurate. Further the 10 plus hours I spent trying to help out in troubleshooting with phone support was a waste. Comcast did reach out to me to start another troubleshooting ticket. Not gunna happen. When they want to protect the actual software team by not allowing me to speak with them, what’s the point. Comcast knows all the issues related to the problems described.

Keeps getting worse. I have used this app for along time on my IPad. It worked great until they “improved” it. When I play a show that was DVR’d, the audio goes out after about 20 - 25 for about 10 secs. If you hit rewind the audio will play straight through. Within a min., it goes out again. Then it goes out again at about 40-45 min then again about a min later. If I have to quit watching a show and come back to it later, I hit watch, resume - where I left off - and it starts the show all over again from the beginning. Lately, when I TRY to watch a show that’s On Demand, it won’t even play. Time is ticking but the screen is black and there’s no audio. If I could, I’d get rid of Xfinity. Have you ever tried getting a live rep on the phone and you know more about the system more than them? Yes, my pad is updated, yes I have done a reset on the tv, yes I have deleted the app and re installed it. If it didn’t work for me, how is it going to work for them? Being a very long time customer it gets very frustrating.

Nonstop weather emergency alerts. Terrible app. Every time it rains we have nonstop weather alerts that repeat over and over again. The alerts are not on regular xfinity. Only the streaming app. They go on forever, then the tv will come back for a couple seconds, then more alerts. Just a constant stream of them for hours. It’s loud and annoying. You can’t change the channel or watch recorded shows. The alerts take over everything. Tried contacting customer support and they were zero help. Tried to tell me how to fix the issue on the regular cable but had no idea how to help with the app. Xfinity needs to fix this issue with the app. Play the alert once or scroll it on the bottom of the screen, but don’t let the alerts take over the app for hours on end. It is literally every day now when it rains. Was not an issue with xfinity stream beta. Only the new version.

App doesn’t work on $1,000 Sony TV!. I HATE this flipping app. Considering cancelling ALL my xfinity service because it doesn’t work on my big, expensive living room TV. It’s 6:12 pm. I open the guide. It only shows 6:30 and later. Only option is to record a show at a later time. I AM NOT GETTING WHAT I PAY FOR! I have many photos of what I see on the screen and am happy to share them if you provide a way to share. Also, the channel logo gets stuck on the screen and the show plays behind the logo. It never goes away. I don’t have as many issues on my other LG TVs. The first issue happens rarely, but still happens. On the Sony, it’s all the time. Sometimes I’ll turn on TV and it’s already on the last channel i watched. Stuck. Can’t go back to see the guide and choose another channel. Please fix this soon or I will cancel my service. Do some fricken user testing on a Sony, or warn your customers it does not work on a Sony and provide a free cable box.

As of recently HORRIBLE!!!. This used to work really great but recently it is horrible!!! I couldn’t even watch the football game today!!! I ALWAYS use this app while I’m cooking or baking and have NEVER had a problem until this latest update!!! AND it’s not just the app!!! The TV seems to be not functioning properly either!!! It’s bad enough that most of the channels on the app don’t have numbers??!! but it says “now on “ but won’t let you watch??!!!? I don’t write many reviews but this really has me upset because we pay for this!!! My boyfriend is so upset that he is talking about going to Verizon, I personally can’t stand Verizon but I understand his ire!!! The TV says we don’t get a lot of the normal channels we have always gotten and the plan isn’t cheap!!! PLEASE FIX THIS BEFORE THE THANKSGIVING HOLIDAY!!!! I will also be calling the Comcast xfinity company tomorrow (Monday) to see what they have to say about this situation. I used to LOVE this app and this company but now it’s so frustrating and maddening!!!!

What’s Up With Xfinity App?. This app used to have a 5-star rating on my iPad Pro. However, now, when I'm about halfway or three-quarters through a show, the app goes completely black. It doesn't allow me to go forward or restart the show, and I can't fast forward. Sometimes, on my recorded shows, the sound disappears. Occasionally, I can restore the app's functionality by restarting it, but I have to avoid fast-forwarding through commercials, or I'll lose sound again. Additionally, the picture and sound gradually fall out of sync after a few minutes. So far, I haven't encountered any issues with live TV, but I'm not sure how long that will last. Is it even worth writing a review, given that there are only a few reviews available to read, and it doesn't seem like Infinity/Comcast is doing much to address the problem?

APP won’t work. I have been trying to watch Xfinity Stream on my phone away from home for the last five days either with data or wifi.I keep getting the message “We’re sorry. Something unexpected just happened. Please try again.” After going rounds with xfinity chat in which their support did not have an answer to my question, I spent an hour on hold to speak to an agent who me to uninstall the app and wait five to ten minutes and then reinstall. Agent wouldn’t listen to me telling her that I had already tried that and my issue was signing back into the app. Now when I press the Get Started, I get the same message. Now I am back on hold to try to be able to sign into an app, that according to other reviews, is not working anyway. On top of that she gave me a number to call for technical support that is no longer working. So much for their commitment to keep us connected during these times. I would give zero stars if that was an option.

BEWARE: App/Service Allows Unauthorized Devices and Streaming. App and Service have no mechanism for booting off unauthorized devices, even as the unauthorized user is actively using the streaming service, unlike every other tv/internet service. Despite multiple password changes and the addition of 2-factor verification, the streaming app does not request the re-entering of the new login information, allowing your service to be used without your authorization. App offers a useless “Manage Devices” section, which is a misnomer because there is no ability to make ANY action. You will only be able to look at the unauthorized device/person that is wrongly using your service. Customer Service appears clueless in solving the issue. Deprovisioning all streaming devices appears to be the only fix, if you can get someone in customer service to actually do it.

Downloads Do Not Play on Airplane Mode. After downloading movies and multiple shows from my recordings, it is just pointless to try and play them back off WiFi. The fast forward doesn’t work as it used to (allowing you to jump 15sec or more). The bigger problem is that once you hit that search button, the audio stops, or the video stops and the audio continues. If you try and go back, the same thing occurs. Restarting the iPad doesn’t fix it. Deleting the app and reinstalling doesnt fix it. It does not matter what movie or tv show of 5 different ones I tried to play. This has been ongoing over the last last several months (9 months at least). What’s the point of downloading anything if you can’t play it back!! I have an iPad Pro which is currently updated to 15.4.1. It was always updated to current versions. Please fix this app!

Can’t Sign-in Since iPadOS 13 Update: “Back Office Provision Error”. I can no longer sign-in to the app on my iPad ever since updating to iPadOS 13. When I attempt to login it gives an error advising “Back Office Provision Error”. It then has a pop up that says restarting device, and it goes through the whole process all over again with the same results. I’ve deleted and reinstalled the app several times and still cannot get logged in. Calling Comcast customer services offers no help or solution for this issue. Really disappointing since we are paying for a service that we can no longer even use! We are left with a choice to either update to the latest iOS and lose out on this app working or stay with an outdated iOS version and continue to be able to use the app, but risk your device by not having the latest security fixes etc. I’ve heard this issue is also happening with phones updating to iOS 13. Due to paying for a service that I can no longer use and can’t offer help or a solution: 1 Star Rating

Worst streaming app ever.. It’s never been good, but since the last update it’s been atrocious. Not only a I logged out on my iPad (1 yr old iPad Pro) all the time, but it’s happened several times now that I’ve been in the middle of watching something on my home wifi (also from xfinity) and it’s logged me out. While streaming. What kind of garbage app does that? Today I can’t even log in on the iPad (everything else is fine). First I have to sit through the stupid, time-wasting X animation they added, every time I open the app, but now the login goes dead; the progress bar goes about a centimeter and a half, and that’s where it stays. Also, my “recently watched” doesn’t include what I’ve recently watched. This app is terrible. Their whole marketing plan that centers around how you can go from device to device seamlessly is an outright lie, and they don’t care that it doesn’t work that way. Oh…would you like to speak with an actual human being to find out what the problem is? LOLOLOL! They’ve made it nearly impossible, forcing you through their AI chatbots, which can’t answer your questions and force you into a failed info loop. It’s the absolute worst streaming app anywhere. Hands down.

Updated App is amazing. Have been w Xfinity/Comcast since it was first offered in my area, decades. There has only been one occasion where I couldn’t access the app. The latest update has really impressed me. The Picture in Picture is so convenient, my favorite feature. They must have fixed the recommendations logic as well as the history because it actually works as you would expect it to—updated and relevant now, previously it would just randomly choose programs to suggest and the ‘recently watched’ was anything but. Very happy to see that they’ve improved the app to this level, I currently watch shows on it exclusively. Highly recommend this app.

App not working. After about a week after posting below, I was on phone with Tech for about an hour. Help at 2nd tier with consulting help at 3rd tier, resolved my issue and app working fully now. Not changing stars, so people having same issue may find my post helpful. Only, less than 10 live channels. No recording option, On my IPhone 11 Pro or Ioad Air streem app. Spend about an hour with tech center. They were nice but could not resolved issue. I was advised to wait day or two if problem is resolved, after my waiting for 7 days to report to issue. I was told every thing looks good on their part, it must be some issue with app itself. Deleted and reinstalled app few times, sign in and out few times but nothing is helping. I was told my call ticket will serve as lead to what they have to do. I hope thing get resolved soon, great app otherwise.

Better to use networks apps to watch. I have tried using this app several times. Each time the app freezes, or more often, while watching a show, it will restart from the beginning, play for a few seconds, then restart again. I have not been able to watch an entire show without issues yet. I know it isn't my device, as I can go directly to the network app (like NBC, CBS, etc) and watch the episodes with no problems. This app needs major work. UPDATE: There has been some improvement with the app freezing, but there are still issues. This is the only app that takes FOREVER to load on my tv. Also, currently it will not load my favorite channels, I need to scroll through pages of channels that I don’t watch. Also, I would like an option where you can input the channel you want to go to, instead of scrolling through the pages and selecting a channel, then Ian other screen popping up that you have to select “watch”.

Able to watch shows but the app is slow and glitchy. The app is nice for watching your shows that air on cable directly on your phone or iPad, however, there are many issues with the app. For one, just searching for the show lands you in many loads of the title - each time you type a word or letter the titles take a moment to load. Now the load time isn’t longer than a couple of seconds, but when it goes multiple times the time starts becoming significant. Another major problem I have with this app is the functionality. When I tried to scroll through an episode of my show it would take me back to the spot I was at before scrolling and it would show me an additional advertisement. This specifically bothers me because I despise ads and I seriously despise when an extra ad is fed to me when it shouldn’t have. Wanting to watch my show while I ate, I kept trying to scroll and the same issue persisted - forcing me to watch 5 or so of the same Allstate ads (yes... bland). My food was getting cold and I was hungry so I gave up, closed the app, and moved on the the tv channel’s app. The app is okay, but it would a whole lot better for the customers to not have to experience multiple Allstate ads even though television needs to be a little bit greedy.

What the *#%<<€€+. Why would anyone in a position of authority allow this app, that clearly does NOT work, to be published. Is it now just standard practice to care nothing about fulfilling the promise made when you say “watch from anywhere with our app!” As long as the screen looks like it did in a previous version when the app worked, then youre good to go, right? It doesn’t matter that every button links to a dead end. Everything takes forever to load and as soon as it does it diverts you to an error screen saying try again. Is this a crap shoot? Is this a slot machine, “aw you lose, pay us for another month and try again!” It used to work. It was great. So wonderful to be able to check in while away from home. But there’s that unfortunate, twisted corporate mandate: we serve our stockholders not our clients...if it’s not broken then get in there and change it until it IS (broken). Congratulations. Failing is so important in business.

Ads are out of control.. I wouldn’t mind the crashes as much if when watching movies with ads, if it crashes, which is still common when using PIP and coming back to the app, it didn’t go back 2 ads earlier, so if the app crashes you have to sit threw two set of 3 minute ads. I’ve already wasted 20+ minutes im one spot, and like 6 in a earlier part when it crashed as well. Ads are already bad with 5 minute ads every 20 minutes, so in a 3 hour movie 9x5 is 50 minutes of ads. But if the app crashes like for me that’s 1.5 hours of ads in a 3 hour movie. If they make ads every 30 mins, 5x 6 = 30 minutes of ads which is pretty acceptable. Also if I’ve already seen a part and the app crashes making it rewind it should not play new ads. I’m just so frustrated right now. I don’t mind ads but the lengths of the ads and the frequency is painful and gives me a headache. One movie a while ago I didn’t even brother because it was an ad one, after the first one I gave up on that movie, I’ve become weak to accept this many ads. I might look for alternate apps and will stick to ad-free movies for this app unless they fix these problems, but idk because obviously it makes them money

Poor functionality. Not even going to go into detail on the poor UI because the functionality is so problematic. When turning on or off Bluetooth headphones the entire show resets and often starts over. Which triggers ads to replay and when it’s glitching it often plays the same as back to back (whatever ad is first). It does a poor job of picking where you left off if you have to pause regardless if that pause lasts 2 min or 2 hours, which leads to restarting the stream and triggering commercials to play again. It also does a poor job of selecting the episode you left off watching and just shows the most recent episode watched often. Right now when casting I can’t go forward or backward because it thinks there’s 11 seconds left in a commercial and the commercial ended 3 minutes ago.

Why so far behind???. There are too many little issues making this app worthless for me when I need it most…traveling! Why can’t I access my Favorite movies…only Favorite TV shows??? I have all those movies saved & then cannot see them to download the ones I want to have with me!!! Yet they show up with a star if I am lucky enough to come across one. & why are so many movies I get free included with my package to watch @ home NOT available for download??? I find myself instead having to use Netflix, Prime Video, HBO Max, etc apps all separately…then what’s the point in having this app??? Just like the awful email app you’ve now completely eliminated…how is it a company this large doesn’t have an app to access email…& apparently couldn’t figure out how to make it work??? I hope you fix this app…vs giving up on it as you did the email one😟 Will increase my rating when & if the app improves…

Horrible Streaming Service. I can’t go five minutes without the app buffering, then eventually restarting due to freezing. This is an awful excuse for a streaming service for a company as massive as xfinity. I’d expect more from a 12 year old trying to pass a computer class than this garbage xfinity has put out. I’ve been trying to use this app since the beta version because the beta was actually a decent app. I’d go several days without a buffer but ever since the beta shut down and the real app was released, it’s buffered like crazy and I’ve only been able to watch about 50 percent of the live tv I’m trying to watch due to freezes and extremely long load times. Even on xfinity Wi-Fi this app basically refuses to work. If xfinity can’t get their heads out of the sand they’re not gonna be able to keep up with television since it’s becoming more stream friendly and less cable friendly. I’d recommend any other streaming app. This one is awful.

Must be nice to have the monopoly on cable.. To bad everyone doesn’t realize their group power and ban together and stop subscribing for a while at the same time till COMCAST/xfinity and any other company we want to hurt financially. If they feel the same financial pinch we do as customers then their greed may actually stop capitalism. But instead we just keep paying and complaining. There will come a time when people will ban together and make a the bottom line matter. It’s happened in the past when people weren’t so greedy or self absorbed. I wish the future all the best. Within one second I went from watching my shows to NOT! I’m traveling and have my old iPad (because I don’t like traveling with my good one in case I lose it). And due to this UPDATE! I NOW CANT WATCH ANYTHING BECAUSE I CANT UPDATE PAST TO THE NEW VERSION OR STREAM OF THEIR DUMB WEBSITE. PLEASE EXPLAIN WHY I PAY $300 for a service I don’t have CONSTANT ACCESS TO NO MATTER WHERE I AM? I HAVE HAD IT THIS ENTIRE TRIP TILL about and hour ago. Then poof your grinch system just decided to make me want to stop my service even more!

Could be better, but never get better. I use this app with wireless and 5G, neither is consistent nor do they stay connected. Xfinity is too busy trying to sell advertisements and less on presenting you with the SAME experience that you have at home on your TV. The app will hitch and play a lagged version of what you are watching along with the “live” broadcast on top of each other at the same time. No other streaming service does this. If your wireless system isn’t 100% and full bars this app runs super slow and cuts out almost every few minutes. If you have Xfinity, you have no choice. Even if you download content, they restrict the time you have to view it. Xfinity, take a cue from MAX, Disney & Netflix, just play the content and stop trying to cut in with advertising. BTW I hate the commercials so much that I will NEVER buy the products you sell ad time. Just leave the regular commercials in.

HBO. Due to being customer since the late 1990’s, I was once considered a VIP. My service was great and I had HBO, Showtime, Starz and occasionally a free movie!!! Well being a senior on a fixed income, past essential worker, my bill on your quad plan has increased at least $75 over the last two years and ALL my “PERKS” have been eliminated!!! I am Strongly considering termination of my service with you, which I’m sure you could care less about, but FOOD is still important to me!!! So I’ll see what your next negotiations bring, and if no perks continue and my bill continues to exceed $250 a month, I will consider termination. I’ve really enjoyed my Internet, phone, cable and security system for 20+ years, but I will find it hard to recommend new customers to you, especially when I hear they have FREE Netflix and I couldn’t even added to my plan for just under $300 a month!!!

It’s The Worst Internet I Have Ever Had!. On a daily average over the last year as a paying customer, I have had to call the techs back out repeatedly because I lose internet connection at least 10 times per day. Every time someone comes out I am given the same story, “This is going to fix the issue and you will not be experiencing these problems anymore.” The Field-Techs have replaced my router more than twice and installed a new dedicated cable line into my unit. When they are here running tests, the service appears solid. When they leave, it mysteriously goes bad again. I have been back in forth in chat support and I am just feeling exhausted from it. How can a person home school or work from home under these conditions? How can home smart systems stay operable like this? How am I suppose to rely on Comcast to provide a reliable ongoing connection to my security system if it keeps disconnecting? The internet connection over the weekends seem to be nonexistent and it causes the family some stress because the children want to play a few games online and my wife and I want to cuddle up and stream a movie or two but we cannot seem to stay connected. After repeated visits from Technicians and ongoing sessions with chat support, we are just feeling done with Comcast.

Nate. I’ve been a user of Comcast or Xfinity for ten years. I switch over to Direct TV due to price three years ago. Once my two year contacts was up with Direct tv. I ran back to Comcast due to the speed of the internet, voice command on the remotes and the price of direct TV. It was costing me close to $200. Plus I still had to pay $79 for WiFi. I love the streaming app on my phone on. I can be at a friends home and they are watching something on tv that I don’t like I can watch what I want on my phone. I love the package that I have but the prices are high but I have the premium stations; stars, hbo, showtime. Sports packages all for $235 a month. I have the fastest WiFi that they offer, plus I have five TV sets in my home with each having a cable box. For me it’s a great deal.

Sound only option & ability to run in background/Lock Screen needed.. Please allow the app to play in the background as well as in lock screen mode. There are times I want to sleep to a TV but get blinded with the light that comes off it. With my iPad or iPhone I could listen to TV without that annoying bright screen in my face. Sadly you have to leave your device turned on to listen to the program. When you turn your device off during a program, you only get a few seconds before the app mutes itself. This could be a bad thing because if you leave your device turned on It can make it hot or run down the battery. T The ability to run the app in the background or in the lock screen (without video playing) would make it easier do use at night while trying to sleep. Plus if you're blind you can't see the video anyways. So to be able to have the video switched to sound only would make a huge difference for those who want sound only while using the app. I definitely love that Xfinity went the extra mile to make the app voiceover accessible for those who are blind. As well as contrasting colors for those who are visually impaired. However, I would like to see the app be compatible for those who have large print enable on their devices. Otherwise I love the app but it could definitely use some tweaking.

Pay entirely too much for the services rendered.. Every few months something always goes awry with this service. Can’t load content, freezes, but the best is getting all your “entitlements” removed randomly. That’s what they call it. The channels you’re allowed to watch. It’s happened twice in less than a year where the system thinks I don’t pay for any of the channels I want to watch and they have to reset it. Ok fine. But then I have to remove all the apps and reinstall. Ok cool. Now there’s a 3 step verification for each device, all of which have been previously approved and active for almost a year! Subpar tech for a Goliath monopoly. I’ve been leaning more and more ditching their cable and I think this might be the last straw. I pay entirely too much to have to work this hard just to enjoy the services I party for. Took about two hours just to get it all back to normal only to know it's going to happen again. Do better.

Fix your app!. As a UX designer I get extremely frustrated with the overall experience with this app! I’m unsure if you all have technical constraints that cause the poor experience or if you literally have designed it this way! First, I frequently get stuck in a Login infinity loop. If there is a technical issue a message should be reflected in the front end stating it ( ie. “We are having trouble logging you in, try again in a couple minutes” etc). Instead what happens is, I login select my home location and then get sent back to login, over and over again. Second, time zone doesn’t update based on my location so show times are wrong (time zone should be set to user device NOT location of the account/ home). Third, something is happening with recorded shows and , movies. Like my recordings get deleted or status changes to needing to be on in home Wi-Fi to view. Again, a change like that needs to be relayed to the user. Like saying you lost licensing for particular movies and the recordings had to be removed. Get it together, tech streaming platforms are greatly advancing and your getting left behind FAST! I’m about one more incident away from dropping you completely as the free apps that come on a TV are getting better!

Very unreliable.. I do not have a cable box and rely very heavily on this app to stream content to my TV via my Chromecast device. Somewhere in the last several days a change was made to this app, that thinks it is casting to my TV. But all my TV says is waiting for content. My iPad tells me that content is streaming but the app itself says content is waiting to be selected. If I had not purchased so many movies through Xfinity I would have canceled them already. Another issue with this app is that when it did work streaming to my TV, I would be in the middle of a sporting event, when a message comes up on the screen asking me if I am still there meaning am I still watching TV. That’s just plain stupid. If there were another provider in my area I would drop Xfinity is quick as you please. I know the problem is the Xfinity app because all of my other streaming apps, Netflix, HBO, ESPN all stream successfully to my TV. The only app that doesn’t work to my Chromecast device is Xfinity.

Worst app. Don’t bother downloading. I pay Comcast enough to feel entitled to a functional streaming app. The app loses a connection to wifi when casted on TV. I have the highest and fastest wifi that Comcast offers therefore it’s irrelevant whether it’s the app or the “lighting speed” connection. Either way, it’s still Comcast’s problem. Yet, nothing is done. At any rate, once the app is finally functioning after 30 minutes trying to get it to work, once one pauses the show being streamed, it takes another hour or so to make it work again. AND , the app restarts the entire movie. I don’t want to watch the entire movie again, I’d like to pick up where I left off! Fix this. The monopoly Comcast has over cable/internet is absolutely outrageous and there’s nothing one can do but to continue to pay these exorbitant rates. Please people, do NOT buy into their cell phone offers. They can’t get an app to work so what a makes you think they’ll succeed in the cell phone department?

My opinion on Xfinity stream. I like it. I like how much mobility it has since you can have it on a phone or tablet and still be able to move it wherever you want as long as you have Wi-Fi for it to be able to work. Sometimes when I can’t see the tv in a part of my apartment, then I can just watch tv via tablet with my Xfinity stream app. And also what if you don’t want to watch whatever is on that someone else is watching, then the app is a great option to go. I think my best favorite part of the app is to be able to take it any place you want. Sometimes I run into problems when I can’t get good Wi-Fi reception. But other than that I find it an a+++ tool to have.

Useful, but frustrating glitches. Xfinity could have a home run with this app, but two annoying features make it a 3 star app. Switching between full screen and thumbnail is essential for those of us that multitask on our iPads. But 75% of the time if you try to switch from thumbnail back to full screen, the app crashes and you have to go back to the guide and reselect the program. Of course you try to return to full screen to catch a news item or moment that is gone when you finally restart the app. Second, too many content selections get the prompt “please connect to your home Wi-Fi to view this content”. The biggest benefit to Stream is to view your home programming while on the road! I know this is some licensing gap, but Comcast should pony up the $$ to make Stream a complete mirror of the home content that we pay $200/month for.

Unable to cast from IPad/audio issues. So I was able to find one other user who left a review with the same issue. Since the recent update, I am unable to cast from my iPad. When I press the Chromecast button in the xfinity app on my iPad, the window with my list of devices opens and closes immediately making it impossible to choose a device. Comcast responded to the first user with a useless fix as it wasn’t even related. I moved from using the app on the Roku to Chromecast from my iPad as the xfinity app on the Roku had terrible audio issues for over a year with no fix and once again here is another issue. Why can’t xfinity fix their apps. Edit: Now sometimes the sound cuts out while watching live tv. There has been no update. I’m very close to trying another service because every few months some new issue comes ups and Comcast does nothing to fix it. Update: Revising my review as Xfinity provided an update to the IPad app fixing the Chromecast issue. Finally able to watch on my tv again. I was having issues with audio cutting out while watching on the IPad but I haven’t noticed it while casting.

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Unable to view. After years of enjoying this app all of a sudden I’m no longer able to view it. The app now requires iOS 14 and because of the age of my iPad I am not able to load iOS 14. As a result I no longer have access to this app. I was using the app up until recently and then all of a sudden when I clicked on it , it says that it must be updated. The update requires IOS 14. My iPad has iOS 12 and can no longer accept the higher upgrades. I’m devastated because I really enjoyed this app for many years. In order to view the app I must now go out and spend hundreds of dollars to get a newer device that will accept iOS 14. I have called Apple and my Internet provider and no one is able to help. This is totally unfair. I wish there was someway that I could continue to view this app because I really miss it.

Awesome. So convenient!. I hope that through the money people will save in the future to share a car that drives itself you’ll be able to watch whatever you want on your phone during the time we are transported in a car and this is the best way to watch live and recordings on the go. And local sports when they come back. All of with streaming movies. Xfinity is a bit pricey but this app alone makes up for a lot to get your use out of their service. And now I can stream onto google products reducing the necessity for renting more boxes. And you can control it with your voice.

Frankly embaressing. Comcast made 103 billion dollars in revenue in 2020. The fact that they have a separate app for streaming, that absolutely does not work, is so embarrassing. Honestly its amazing that this has any positive reviews at all, almost too amazing. The cast functionality, something that has been a critical function of every streaming app since 2014, works maybe 10% of the time. The buffering and stuttering is horrible. Often shows refuse to load in any capacity. Now dearest reader, I know what you’re thinking, “this guy must just have bad wifi”. No I pay Comcast like $130 a month for great internet, this is a problem of cutting corners with app development. Just pony up a couple million dollar salaries and poach a team from any dozen successful streaming app to fix your crap.

NOT HAPPY. I have been a Comcast customer for years and very pleased. Since the service is now called Xfinity, it has been a nightmare! I have been on the phone for since July 5 and God only knows how many hours! It started with phone issues, then WiFi issues, then tv issues that are still ongoing. I have a new modem, new remote (not compatible with my Tv. New remote being ordered; never received and was told order was never processed. Can’t access tv apps for reasons a normal person like me would never know. Last night, July 23, I’m told I need a new box!!! It has been ordered and should arrive within 30 days!!! This morning I get a message telling me to go ahead and get started by installing this app. Now all I see are these negative reviews. OMG I think I’ve been given bad advise again! I think I’m done. Don’t need this additional anxiety!

DO NOT GET UNLESS NECESSARY!. This was horrible! I am pet and house sitting while my close friends are away. They have xfinity streaming service, but they don’t have Disney plus so I decided to just screen share my Disney plus on their tv, but it doesn’t even work (and I tried plenty of times!) so I just looked it up. It told me to download this app, then press a share button or whatever. So I download the app and immediately it says I have to sign in the they can “spy” on me I guess. At this point I’m frustrated because all I want to do is screen share! So I try to skip the sign in process because I don’t even have an xfinity ID and I don’t plan on getting one because I don’t use Xfinity at all! This was useless and quite stressful. I DONT recommend this app at all unless it’s necessary or you have an account which most likely you do.

A headache. Every week I’ve recorded anything on Bravo (and occasionally other networks) the video freezes during the first commercial break. For the amount of money Xfinity charges I have no interest in staring at a frozen Garnier bottle on the screen. I’m just listening and trying to guess what’s going on on the show. Radio is free!!! I’ve had to continually delete the recording and wait for a repeat to air or when it becomes available on demand if I want to watch. Which is typically inconvenient. What’s the reason for having the option to record if it doesn’t work?! It’s extremely annoying and makes the headache of switching providers feel a little more worth looking into every week.

Useless now. This app used to be great. I could watch most of the live channels I pay for in my overpriced mid tier package while I was on the road. Last night I tried to watch the History channel live, while on the road, and now it’s not available unless I’m on my home network. I sorted to see what was available away from home, and there may have been 3 channels I actually care about and 1 channel (NBC….go figure) that I actually wanted to watch. You used to be able to access over 50% of the channels away from home. This is ridiculous and unacceptable. Comcast has destroyed another app. First they dump the connect app and now the stream app is virtually useless. Welcome to the future of awesome as they say. Time to start looking for another provider and cut the cord.

Downloads broken with IpadOS 18. The app is useless for offline downloads of recordings on IPADs with IpadOS 18. A movie or show downloads fine, but when you tap the “Watch” button, a small pop up appears with two choices to resume or restart. If you do nothing it disappears after a few seconds. If you tap watch again and quickly select either button, the pop up disappears and the cycle continues. There is no way to watch downloaded material. Xfinity Tech Support believed it was an issue with my network. Sure. Everything else works fine. They sent a tech out who found nothing wrong with our cable and modem system. The tech had an IPad with version 17, so he logged into my network and installed the streaming app. I logged into my Xfinity account on his IPad and everything worked fine. Everything works fine on iPhones with IOS 18. The problem occurred on two different IPads both running IpadOS 18. Finally, once a recording is downloaded, it can’t be viewed even after it is returned. It’s amazing that Xfinity didn’t test this during the IpadOs 18 beta period. Tech support had no knowledge of the issue. This is clearly a bug in the app. The app is fine for normal streaming and recording, just don’t download anything for offline viewing.

TERRIBLE EPISODE PAUSING & OBSTRUCTIVE ADS. This makes for HORRIBLE user experience. If I have to leave out of an episode or out of the app, when I go back in the episode can be anywhere other than where I left off, and frequently will be at the beginning. This would be tolerable if I was able to scroll thru and find my spot. 1. there isnt scene preview when scrolling thru to assist me finding where I’m trying to get to in the episode 2. THE ADS ARE OBSTRUCTIVE. I can even understand having to watch ads when fast forward past an ad placement. But when I JUST had to watch an ad to be allowed to search for where I left off in an episode (with no preview while scrolling), find I am past it, rewind and am forced to watch that ad repeatedly again. And the app will keep snapping to an ad point and not go to where I just rewound to. Total trash

A technical mess. The services the app claims to offer are good, there is a wide variety of shows given you have an xfinity subscription. However, the technical problems make programs borderline unwatchable. Everything will be fine until the first ad, where it struggles to load a 1:45 advertisement to the point where you sit watching it buffer for 6 minutes despite having perfect internet and no other streaming services behaving this way. After returning from the ad break, it’s a coin flip whether the time stamp it returns to is correct. Then, you scrub to the time it should be at, only for it to start another ad in a similarly painful fashion. At this point, the app usually breaks and you need to restart it along with the whole process all over again. Absolutely dreadful.

Used to be awesome. The stream app used to be absolutely awesome. But clearly now it has been completely forgotten about. 1) when playing back recorded material, every couple of minutes randomly the sound drops for about 10 seconds 2) you used to be able to tap the Apple Watch to fast forward or rewind like 15 seconds. Now it does not work with the fast-forward in rewind controls on Apple Watch 3) we used to be able to push the two buttons on an iPhone to capture screen image but Xfinity found a way to disable this so you can’t capture an image that’s important to you like a food recall to pass the friends. In summary, Xfinity is clearly gotten too big and has no loyalty to customers. Time to find another Internet and TV service provider did actually test their products and cares about customers.

Record from anywhere. It has been so great to be able to record programs from anywhere! I still watch at home on the tv, but who remembers to record things in advance? Now I can be at work or on the road and can schedule recordings anytime. Also, to be able to add 30 minutes or more to the end of a recording has been amazing for when things run long. Good job xfinity. Now if you could spruce up my LG tv’s app with the ability to fast forward by 30sec at a time with one click like the phone app that would be fantastic.

Xfinity is crap and gettin worse. So I have made no claims that I am a fan of Xfinity… in fact from day one when their tec installed my control boxes in the most a**ine way I have been in a constant loathing of them however being that they are the only service available where I live. Now on to their app. Well it has been spotty at best of time however after their last update I am left wondering if they are deliberately trying to push people away from their service. Since the update I can’t stream anything for more then 5mins before it starts having buffering issues and eventually crashes… or just straight up crashe and closes out with out even trying. Look for ANYTHING else before trying to get this app oh and if you can DUMP Xfinity as quick as you can

App still having several issues. I have written several times regarding this problem. Every single day now a show I recorded freezes and nothing can be done to get it to resume playing. You can sometimes hear sound in the background but you can no longer watch what you recorded. It wasn’t happening too often before but now it is happening daily. I have written and called Comcast regarding this. I have read on here many others are having the same problem. My iPad and iPhone are new and no other streaming app does this. I was just watching a Christmas movie when after being close to the end it Froze! The movie is not on demand. Please Comcast as a Christmas gift to your customers please resolve this. Very very frustrating.

Lacks a lot of functionality. The app is extremely slow, even when working in xfinity high speed internet. It could us a bunch of features that are common to cable tv. For one would be the ability to access a channel directly by entering the channel number rather than having to scroll through the menu every time. Also a button to go to the previous channel would be nice rather than having to reverse through2 or 3 screens to get to the guide, then ssscccrrroollll through the guide to the new channel, the have to go through 2 more screens to watch. Then having to repeat the entire process to go back again. Very time consuming considering the poor responsiveness of the app

App needs a little work. I’d give the app 7.5 … the quality is great but a lot of times when I’m watching something the sound goes off for a second then it’ll come back and it does it for quite a while , makes you not even wanna watch a show / movie it’s very annoying . Also , when you’re watching a show and fast forward past the commercials the screen will get stuck on the last commercial and you can only hear the sound . The rest of the show / movie won’t play , even if you exit out the app 2-3 it still won’t play . This phone is brand new ( 2 months ) so I know it’s not my phone… those glitches need to be fixed and the app would be 10/10

Location not wanted. I was away from home and wanted to watch live TV of a program that is local when I am at home. I thought I’d be able to do this since I could just sign into Xfinity, which has my home information. Instead it accesses my location to show me what the local station is playing. Why would I need to stream the local station on the app when I could just turn on the TV?!? I tried clicking on the program from the program list and then watch. Nope. It did not show me the program I wanted. Instead I was routed to the local channel. This defeats the point of being able to stream from my cable subscription. It literally says at the top that I am watching the show, but instead I am watching the local station. What is the point of the app if I can’t stream what I want?

Glitchy. I used to use the old xfinity stream before they switched to this one and this one has so many bugs. Before you troubleshoot, I know how to use a computer/mobile device, reinstalling, updating, etc. I was trying to watch a movie and it kept ad glitching, repeating the same ads and when the movie would resume, it would ad glitch immediately. You can try restarting, rewinding/fast forwarding to fix it. Check the firmware, sign out. Nothing. Either rewatch the whole movie without touching slider(which defeats the purpose because I don’t want to rewatch the whole movie again. I wish to finish it) or let xfinity eat free funds by letting it have 5 ad loops each time. The old app was better. Why’d we have to move here

I see a lot of paid reviews. No way does this app have such a high rating. If you download recordings you’re lucky if they’ll play correctly. It is no better than TViO, you set it to record a show and despite it being owned by the very company that runs just about every bit of content on TV, if the show scheduled is pre empted but something. It’ll still record the same time slot. Which may be half of one show and half what you wanted to see. Watching shows on demand is a pita, if you’ve watched 20 minutes into an episode and it gets interrupted you’ll have to start over from the beginning, without fast forward enabled to get where you left off. And it locking you into watch shows on your network instead of wherever you happen to be. You can’t stream just anything you want. So those are paid reviews.

Recorded programs not added to lists of programs. Been using this app for years, very happy with it till now. Recently after a show was recorded the program would disappear, even though I could use rewind and fast forward while show was being recording, once it was complete it would be gone, but my set top box showed it was still there. I did some troubleshooting and also found I was getting error massages when I modified any recording settings on my iPad, but didn't have this issue on my set top box. UPDATE :) My recordings are available again! Life is good. Thanks for the quick response!

We have used this app for two years successfully. We travel often and also spend weeks away from home at a time. This app is often our best option to watch what we prefer to watch. We record our favorite programs and watch when we want to. Until recently you could not record from the app which wasn’t convenient. This is an improvement. It is a disappointment when watching something live it states you can’t watch away from your home. When we’ve been on cruises, we watch TV on our app as it beats their TV options! This app is definitely used in our home and feel it compensates some for cable’s high prices.

Works great on my iPhone 11 (iOS 13) and Kindle Fire 8.. The picture on my old Samsung Smart TV died about three days after the lockdown started in California. I was making do without a TV but intended to replace the old boob tube when I could. Now, after I discovered Xfinity had an app for mobile devices, I may not bother. With no baseball season, there’s not much to watch anyway. I had no trouble installing once I had turned off Apple’s useless “double-click the sidebar” to complete the iPhone installation (you turn it off by turning on settings/accessibility/sidebar/use passcode for payment).

Has never worked properly. I have had Xfinity for years. I dread when I’m not home and want to stream something via the app. All it does is constantly give the 3 dots of death, tell me there isn’t something airing on the station I chose to watch (trust me, there is) OR, which is the most frustrating aspect, it will work fine during the commercial breaks, and always crash during the show. How convenient. Also, don’t bother trying to cast it via say Google Chromecast. That’s when the app is at it’s absolute worst. This is by far the buggiest streaming app I have ever used and it is not even close. For such a huge company like Xfinity, this is embarrassing. It is an open wound on the company’s face. Do better, Xfinity. Your company has the capital to do so. Invest in your customers. We would certainly all appreciate it.

Keeps telling me I need to hook up to home Wi-Fi. I have had this service over 2 years on my ipad and up until a week ago, really loved it. I was on a 3 month travel spree, during which time I hadn’t used it until a last week: now over half the channels won’t stream: I keep getting the message to hook up to my home Wi-Fi, when I ALREADY am on home Wi-Fi. I tried reinstalling the app, restarting my ipad, and spent 3 hours in total on the phone with Xfinity: no one knows what is wrong. The last call I made the agent decided to send me a new modem because she didn’t know what else to do: just hooked that up, same problem. I am beyond frustrated PS: just got an email from Comcast informing me they saw the review and have made adjustments to fix the issue: I was instructed to force stop then restart the app: the problem persists.

Pretty good app; should be easier to report problems. This app works generally well on my iPad, and at breakfast time we are likely to watch TV on the iPad instead of on the TV because it is handier and it works for us. There are several bugs (like restarting at the beginning of a program when AirPods connect or disconnect, or the disappearing play button), but bugs are difficult to report because the developer contact link sends you to the generic Xfinity TV and Streaming help page instead of to a page that lets you contact the developer. Problems that don’t get reported tend to not get fixed, so having an effective way to report app bugs would be helpful.

Two stars: NOBODY LIKES OLD NEWS. Actually…, If I could give you 1.5 stars I would. If you want more stars you need to make big changes in your Houston Astros game streaming on this app!!! If you do fix this mess I’ll increase my stars and write a new review. Here’s what’s needed: You need to make game coverage on the app live streaming in real time exactly the same as I get watching games via Xfinity cable at home. If I begin a game late at home I get the game in progress and live, regardless of the inning or score. This is fine. Shame on me for being late! On this app, if I begin a game late that’s already in progress it always starts up front with the pre-game fluff moving on to the first pitch in the first inning. If you haven’t realized it, this is like reading yesterday’s paper. Once the game moves on what happened earlier is OLD NEWS!!! NOT GOOD!!! Please adjust your software so game viewers on the app get the game in progress and live regardless of the inning, or score. NOBODY LIKES OLD NEWS. Additionally, if someone does want to watch the game from the first pitch they can always watch a re-broadcast Many thanks!!!

Utterly Useless. Used to be great… I could watch tv shows or movies on my iPad. I pay through the nose for your services and have been a loyal customer since 2007. About 4 months ago the movies stopped playing on my iPad. There is a black screen, no sound, subtitles work and the movie runtime displays….but I can’t see or hear anything. I can still watch tv shows, but now that is starting to “act up.” So fed up. No excuse for this. Oh yeah, today the Internet was down for almost 5 hours. So much for working from home. Being loyal to you seems to mean nothing. Apparently you don’t value loyalty. Tell me why I should remain a loyal customer of yours when you can’t even provide me with the service I overpay for??? Btw, your download speeds are laughable and the constant buffering is beyond annoying. Only 2 people in this household and we aren’t gamers…. No excuse.

Meh. I don't think this app is very functional. If watching a series of, say, six episodes, I will finish viewing the fourth episode and if I come back on it will be in the middle of the second episode. I've also had it do some crazy things like switch to a different episode while viewing. One minute in the current episode and the next minute looking at something from last week. Maybe an FX problem, I don't know. Also the app seems not to put the programs on the night that they actually come on Xfinity TV. It's a day or so behind. Why?? This also happens with on demand on Xfinity. Very annoying. Costs too much for all the problems. I have been a customer for YEARS and I think it's time to cut the cord. Bye

Late to the Party… too late for me. I was an Xfinity cable tv subscriber for years, and I am happy to see that they finally decided to allow their app to appear on the AppleTV. It was available for iPhones, iPads, and Roku for years, but for some reason, not AppleTV. Unfortunately (for Xfinity), I cut the cord for good and only use Xfinity for internet access. The price for even the most basic package is nuts, and they tack on a “regional sports fee” and “local broadcast” fee that together add an additional $20/month to your bill. I don’t know how those hidden fees are even legal when they tell you the price of their service. It’s too late for me, but if you still subscribe it is an acceptable (though occasionally confusing) user experience.

Xfinity deals are costly in wasted time. “Server not responding” to the streaming app I just set up so likely limited hardware capacity? Outages on home internet occasionally. Substantial drop in Xfinity wireless reliability likely do to not increasing hardware capacity since launch as more users added. Anyway there is limited competition for xfinity in our market so perhaps there isn’t the provider competition needed to incentivize adding more capacity for our area. I hope others areas/markets have a better experience than me. But the pattern of problems in my case is too much to ignore and I am ready to pay more, just so long as the provider is not Xfinity, and in the last couple of years a competitor is available on our street. For that I am thankful and I wish good luck and a different customer experience for others.

Poor customer service. Update: after posting this review, the issue was resolved. If there were a zero star rating, I would select it. Ever since the streaming app got upgraded, it doesn’t work. I have an iPhone 13. I have been trying to work with technical support to get it to work. Restarts, reloads, rinse and repeat. Nothing works. I even got a sales pitch for an Xfinity iPhone 14 (nauseating), but no help for my problem. I previously used the app to stream when I was not at home or if I needed to tune in with earbuds. Can’t do that anymore. Today, I tried one last time to get help and got cut off by the support team. Screw xfinity. <- Meant with the utmost sincerity.

“Update” DISASTER for iPad2 —DOES NOT WORK. Xfinity Stream App was working fine until about 10 days ago when it suddenly STOPPED WORKING on our iPad2. After attempting to update & failing, calling customer service numerous times, and getting the “royal” runaround, we now realize the truth: Xfinity updated us to extinction! That is, they created an update that is NOT backward compatible to run on the “mature” hardware devices owned & used by their customers. Amazingly, the App was working flawlessly— and if it’s not broke, don’t “fix” it! This “update” is both sad and frustrating for the MILLIONS of your paying customers who still use these older devices. We expect BETTER from Xfinity! Please give us back what you promised —and what we are PAYING for: “the ability to stream from every device in our home!” Please issue another version of your software that will continue to be compatible!

Where did my recordings go?. I use this app all the time because I travel a lot seeing my grandchildren. At first, what was recorded on my home TV was also on my iPad. At some point that changed, and I’ve noticed that recordings are dropping off the iPad if they’ve been on there for more than two weeks. I wasn’t told that when I signed on, and I made it clear that was one of the reasons I chose Comcast. To be able to watch my shows when I am away for any length of time. Is it practice to only hold recordings on the iPad for a certain period of time? They are not really lost because the recordings are still there on my TV box, they are only removed from my iPad.

My FAVORITE APP!. This app, in my opinion, is better than any other “cable” app I’ve ever had. I love how I can now record shows from my phone, so I don’t need to be home when I think of a show that I want to record. I also love how I can download a recorded show so that I can watch it later on when I don’t have WiFi. It’s awesome. My daughter is just about 3 yrs old and I’m able to keep her busy with this app, watching her favorite shows, when we’re running errands. I love watching tv on my phone when doing dishes and other house chores, so yea I love this app & I use it all the time.

Constant Issues Ruin the App. It’s a great app when it works properly. However, it only works properly maybe half the time. It’s very common for this app to crash multiple times over the course of a 1-2 hr stream. Sometimes it’s just a matter of restarting the app/stream. Other times it will crash instantly whenever you even try to reopen the stream and resume it. Lots of other errors and issues as well. This is a problem with this poorly designed app and not the programs and streams. I know this because when I’m home, I can simply go downstairs on tv and watch the recording on xfinity on there, but the app still can’t play it. Also worth noting that you can’t watch programs in the process of being recorded unless you’re on your home WiFi.

Inconsistent. Xfinity is an awful company. They have terrible customer service and do anything they can to make their customers miserable at all times. When it comes to this app in particular, Xfinity makes a point to block certain channels and programs when you aren’t using your In-Home WiFi. Then they block random programs because of “location.” For example, I can’t watch the TCU vs Texas game on ABC because of location issues, but I can watch the sky cam version on ESPN3 (I live in Oregon?????). Why is this so inconsistent? And I can log into my Xfinity account on the ABC app to watch the game, yet I can’t watch it on this app. Xfinity takes advantage of having a monopoly by sucking every last dollar they can from consumers and still offering an inferior service.

Problems with resume or skip ahead. This is a familiar story…watching a movie with ads, get 2/3 of the way through, then go do something else. Reopen the app, tap the “Resume where I left off” button, and it takes me to the very beginning. I try to move the progress slider to best guess timeframe, and it tells me fast forwarding isn’t allowed. I sit through a wave of ads, then when the movie starts, still can’t skip ahead. Give up, then try again later, and now it lets me move the slider, but only 1/4 of the way ahead before getting hit with more ads. Then I sit through all of those ads. Then as soon as the movie resumes, try to skip ahead. More ads, then it takes me back to the 1/4 mark, same exact spot. Everything I try, I can’t resume where I left off.

Privacy in not in our hands. Not only does this app not work well or is it intuitive, comcast plays a lot of games with trying to make sure it’s as difficult as possible to manage your privacy controls. All of the options are on different pages, they burry the link to go ‘manage my data’ and advertising options and then when you select one opt-out it takes you back to the original home screen to start the hunt all over. Just put our options on one page and be transparent about the data you’re using. We’re your customers and we already pay. Making it difficult to manage my preferences makes you a non-transparent company. For such a large company, you’re running this like a shady street vendor. If we can’t trust you then why do business with you? Especially in this day and age.

Inconsistent functionality. This app is convenient when it works, but it has been temperamental lately. Sometimes it drops in the middle of a recorded show and puts me back to the start of the episode. Other times, it doesn’t play anything at all. Currently, when I open it, nothing loads. I’ve tried restarting my phone, but that hasn’t helped. There are no updates available, either. I then tried watching through the Stream app on my TV using Roku, but that wouldn’t load anything either. Given that those are the two primary ways I use our Xfinity service, it’s frustrating to be paying for a service that we can’t consistently use.

Terrible -- Perfect example of why net neutrality is essential. Playback constantly freezes even on fast networks. Buffering/fast forwarding is terrible. Xfinity should be ashamed. I use this app to watch pre recorded TV shows. I have an iPhone x and am on a very fast network. However, I get constant freezing with long waits before app starts again. At times it just freezes. When trying to advance through commercials or other unwanted content, the app freezes as though it is buffering. No doubt that what's really happening is Xfinity is slowing advancement to force commercial watching. Pathetic. I can only imagine how extreme this might get when watching content that competes with what Xfinity wants us to watch. Xfinity charges a fortune but gives substandard apps/service.

Cannot access my library. I don’t know what happened but I can’t access my library or play my recordings on my mobile app. I can play live TV but when I press the library it knocks me out of the app. I called xfinity and they said to restart my iPhone and relaunch the app but that didn’t help. Then they said to wait an hour while they did something and restart phone and it still doesn’t work. I pay a lot of money for this service with my home cable and it is really disappointing that after I see they did an update on the app that this is not working . Does anyone else have this problem

Apple IOS 18 problem with Xfinity Stream. After I installed IOS 18 on my iPad, Xfinity Stream had a problem with recordings. When I have multiple recordings of a series and one of the series has been partially watched, I can’t restart or resume the recording. The popup menu pops up with restart/resume but goes away after a fraction of a second. There is no time to make a selection. This does not happen on my iPhone running IOS 18. The problem did not occur on the iPad prior to IOS 18. Xfinity support suggested I talk to Apple support. I think the Xfinity Stream development team would be better at that than me.

App Constantly Crashing. Seems great if it would actually work. No matter what device I am on, the apple version of this app is constantly freezing, crashing, giving “playback errors” and other issues. Also have issues with picture freezing and sound continuing. You close app and restart and just does same thing. Downloads take an eternity (on top speed Wi-Fi) and don’t always playback. Just a hot mess. Seems to have gotten significantly worse recently. Tried forums, but like everything those are just an endless stream of useless chatter. Nobody has time for it and the app should just work. Ridiculous.

Awesome App, not so awesome glitch!. This app is amazing, and I love that I can cast my favorite shows to my tv. However, there is one slight issue. If I’m streaming to my tv and I leave the app for a moment to check on, say, Tumblr, and then I go back to this app a little while later to change the episode of whatever show I’m watching, it’ll glitch and shoot my tv’s volume up to about 80! Like I’ll select an episode and it won’t register on the tv and start playing on my phone instead. Then if I tap the little stream icon in the corner of the app to see if it’s still streaming, the app will flip out and my tv’s volume will jump to around 80 or 82 and blasts my ear off! I actually damaged one of my tv speakers because of this glitch!

The app has changed - and NOT in a good way. Xfinity is charging a high price for your use of this app - YOUR LIFE! We are paying $350 a month for bundled TV, Internet, and voice. The price has recently increase by nearly $40. Yet, XFinity still insists on tracking us, following internet searches and other privacy invasions - presumably to make more money! I just tried to sign onto this app. Every time, they ask for my cookie preferences and, if I opt out, the app apparently is SLOW. Not only that, it is buggy, with frequent lapses where the content drops out for a second or two. Their customer service is abysmal - worst in the country. We are moving soon, and I am considering dropping this expensive, unreliable, privacy-invading service. I urge you to do the same until Xfinity stops screwing their customers.

The Xfinity Commercial watching App!. I am fully aware that television revolves around advertising dollars and that with the advent of streaming, commercials would continue to be a part of that world, but this app takes it to another level. App will glitch at times (conveniently during commercial breaks) which will cause the breaks to reset. Keep in mind, that these breaks can be around 3 minutes each, and you can end up watching 10+ minutes of commercials in one sitting of the app wants to. Once you get back to the show, these ad breaks are so randomly placed that they interrupt the show. Also, Xfinity is nice enough to place commercial breaks just befor and DIRECTLY AFTER show intros. All and all an outstanding example of Comcast’s greed and lack of any awareness to its customer base.

Goodbye Comcast. I have been a satisfied customer for 7 years paying a ridiculous amount of money for cable. This is a choice so I am not complaining about that because I have a bunch of additional plans combined so I’m paying extra to keep everything under one roof. Whether it actually is as a result of broadcasting rights or a way by Comcast to “promote” their internet services I do not know, but in home restrictions will force me to cut the wire, or move to my ISP’s tv services. I’m guessing this will be the same for people that, like me, have superior internet services available and wish to have only cable services delivered. Perhaps Comcast execs should realize this is an outdated approach. But don’t take it from me, take it from your quarterly subscriptions reports.

This app is moving in the wrong direction. I’ve used this app for years. It seems to be getting worse rather than better. It’s always been very sensitive to bandwidth issues but whereas it used to just pause for several seconds while it refilled its buffer now it cycles back and forth between its current time location and the beginning before throwing in the towel and restarting at the beginning. Even more annoying is a new behavior where the video freezes and the playback continues with audio only. Quitting/restarting the app or restarting the I-device does not help. The one way to watch the recording is to go watch on the TV via the cable box. Hopefully Comcast will put some serious effort into making this app more robust.

Developer fixes my issue - Fewer and Fewer shows available. Earlier I reported that “Yesterday, out of the blue, both CNN and MSNBC were restricted to in home viewing only, supposedly due to licensing agreements. These are not the first channels to get such treatment. If you travel a lot and liked having the capability to use your expensive service package for the entire month for which you paid you will find that little by little that package is becoming worthless.” I have now charged my mind on this. I received an email from an apple developer that they fixed the issue. And, lo and behold, they did! Super response.

Rating this app. The couple of times I have found it necessary to use this app all systems were go when finished and problems solved. Even those made by humans in charge of said app. Perhaps it depends on the actual problem but one thing I have noticed over the years is that the faster our items work the more aggressive people can becoming when they are made to wait. Trust me I don’t like long waits either but I am saying this as sort of a thank you for fixing problems for us while your burger you ordered for dinner gets cold and your creativity and wonderful work keeping us entertained for so little cost. You are appreciated. Be safe