Xfinity App Reviews

Outages and Trash internet connection and speed. So I've been using this service for about 15 years now, I have nothing against the app but the outages are getting out of hand, these guys say oops seems like there is an outage in your area. I pay 130 dollars a month for them every month to say outage in your area. And I feel like if I made a tinfoil satellite and connected it, it would work 10,000 times better than this and we pay for unlimited plan/internet for them to say you guys only get about 2% of what we paid for too bad there are no other plans that will work at all because we prioritize making you struggle and charge a little more and more every month. Like at this point don't get it live a good life with no internet or just buy yourself a server instead of wasting money every month on something that doesn’t work. One extra thing that is so bad is that if you live in an area that for some reason has only two bars of signal and on LTE all the time you are gonna be really bored for 6 hours until they decide lets go fix it instead of wasting more time.

Don't get suckered into it. Giving 2 stars least I can do I've been with xfinity since 2016. The cost is stupid insane compared to competitors in 2023 ...But I would think loyalty mattered and every time I tried to decrease my bill there was no option (but new customers get sweet new deals?!) well now T-Mobile is here with 5g internet for under $50 so I made the switch. Then also switched my xfinity phones over but it was so easy canceling and transferring my number from xfinity BUT they don't tell you that if your phone isn't paid off you can't get it unlocked for 24-48 hours so here I am stuck in limbo with no cell service because they went ahead and canceled my phone but I can't use my cell service on the new carrier until xfinity unlocks my phone. I was only able to communicate with xfinity via their chat box to resolve this issue then since my account was closed the following day I am no longer able to communicate with the chat box and I cannot call them because I have no cell service. Who knows when my phone will be unlocked but I gave them $581 yesterday to pay off the phone and unlock it ... it should not take 24-48 to unlock a phone. This is malarkey. So here I am posting a snotty review. Go elsewhere you can find cheaper and better services.

Xfinity Practices Will be Uncovered. My older cameras stop working. One over a year ago and two on the same day. All the while, Xfinity pushes two-way audio home security cams. I fell for it and got them. Had to upload the purple app with white X. I practiced talking through my cams once and they no longer work. I have an older iPhone which they now say is not compatible with that app. The engineers should allow all phones to be used w/ their apps or in advertisements on the other app or wherever, there should have been a disclaimer that the cameras and app may not work the way they should in conjunction with certain or older model phones. Now…My bill is twice as much at almost (almost $250) and I can’t use the cameras the way they’re intended to be used… and the only place I can see the movement is on an old home security app which will soon reportedly be obsolete… Xfinity is the only party winning in this situation. They tried to offer me some phone (not iPhone) and they wanted me to patronize their cellular services. No, thanks. They already have my internet and home security, which is much too much. And, so this is why I believe they have some kind of way to make your old cameras and products (you get from them) stop working, they make updates to their apps and whatever, to inconvenience customers and force our hands to buy new products. This will come to light one of these days… mark these words… All to make more money.

Fix your app!. As a UX designer I get extremely frustrated with the overall experience with this app! I’m unsure if you all have technical constraints that cause the poor experience or if you literally have designed it this way! First, I frequently get stuck in a Login infinity loop. If there is a technical issue a message should be reflected in the front end stating it ( ie. “We are having trouble logging you in, try again in a couple minutes” etc). Instead what happens is, I login select my home location and then get sent back to login, over and over again. Second, time zone doesn’t update based on my location so show times are wrong (time zone should be set to user device NOT location of the account/ home). Third, something is happening with recorded shows and , movies. Like my recordings get deleted or status changes to needing to be on in home Wi-Fi to view. Again, a change like that needs to be relayed to the user. Like saying you lost licensing for particular movies and the recordings had to be removed. Get it together, tech streaming platforms are greatly advancing and your getting left behind FAST! I’m about one more incident away from dropping you completely as the free apps that come on a TV are getting better!

Do not use xfinity unless you have to. If i had the availability to use any other provider i would. Comcast/xfinity has always been just absolute garbage. Such a money hungry corporation, random changes in your monthly charges. RANDOMLY - For two months i went through “100% of my data” and this was after about 20 months with xfinity. My life did not change bro, how and where did data percentage even come from for my wifi. And with no changes to my life, i am no longer using “100% of my data” for my wifi. Don't know how it resolved itself but for 2 months apparently i used crazy amounts of wifi - with a 2 person household and NOT the cheapest plan whatsoever. I can see when i made payments for the last 2 years, but i cant seem to be able to see how much i actually paid each month. But i can guarantee, whatever amount they say the plan or “promotion” is, will not be the amount you will be paying. You will be blasted with dumb fees, and you will also not get the quality wifi that is promised from the promotions. Takes time but you will see how money hungry xfinity really is. Outsourced customer service with a frontline of an “xfinity assistant” on the mobile apps that accomplish nothing. False promises and false advertising

Little functionality. I’ve been trying for more than 12 hours to get a new modem/router online that we purchased to replace a failed netgear router. It’s bad enough that I paying outrageous amount of money each month simply for Internet for a weekend house that we are only able to get to 4 to 5 days per month. I previously had a router I purchased when we switched from AT&T to Comcast. It failed. I didn’t wanna pay an additional seven dollars a month from the rest of my life for a piece of equipment that cost $150. So we bought a new one. Everything about the router is working. However, neither the Xfinity app, nor the technicians on the chat feature can clear the firewall for it to work. I’m convinced Xfinity does this to punish you for not using their Xfinity gateway. They keep telling me I need to register the equipment. When I couldn’t do it on the app, I contacted the technician on the chat feature, gave them all the information, and they told me it would take 45 to 50 minutes for it to come online. That was 7 1/2 hours ago. Everything on my end is green. When I put in the IP address, it sees all of our attached devices. The problem is with Xfinity and the app doesn’t seem to be able to clear the problem.

Getting connected to your own Apps like the apps that come with Xfinity streaming.. I think that all the apps that come with your package should be able to be presented on the TV without all the complications of codes and getting into this and that things that I don’t understand how to get into to get my free HBO I’m supposed to be having I also got billed for 99 for Paramont which was supposed to come with the programming that I and supposed to have in my package deal I don’t understand why I have to sign in for HBO when I have it free for 12 months with this package I have I don’t understand how to get into these things I don’t understand none of this and I can’t get no one to help me to connect the stuff without having to go into it every single time and put in codes I don’t know how to do. When I had someone come out to hook it up for me you would think that they would have already put in all the channels that are supposed to be in here that come with a package. This is very confusing for me I do not understand how to get to channel is it on supposed to get and it is impossible to get the connection because I don’t know what I’m doing and there’s no one online to help you do things like that they’ve all failed and I have tried so many times

Beyond terrible!!. When I use the app, it tells me to sign in before I can look at whatever I’m trying to look at then when I sign in it starts over this goes on repeatedly and eventually it tells you something went wrong and I need to call Comcast to talk to somebody. Fine I would love to talk to a real person anyway so I gladly call however, when you call they don’t let you talk to a real person instead they tell you to use the app, it is such a horrible experience. Over 2 1/2 hours this morning I went through this cycle and the app kept glitching so the one real chat I had was canceled right before everything was confirmed because the app froze. It was impossible to get back to what I had been doing with that agent. I had to start over and I have zero confidence that what I was doing was accomplished. All of this for nothing complicated just having Internet at my new address. Mind you I have been an Xfinity customer for 10 years so it should not have been so difficult. I am going to find a new provider this week because I am so upset about this. The old app wasn’t great. This new one is way worse. And their AI is horrible. I wouldn’t recommend this to anyone and I wish I could give it zero stars.

Bait & Switch. I signed up for xfinity internet service. Simple enough you would think. I received the equipment for the “easy install” do it yourself option. I asked questions about the rates & was assured it wouldn’t go up it would remain under the 50$ mark. My bill has never. Even less than 75$ and I called every month to an outsourced customer service representative. It was said to be corrected each time. I was also told corrections on my account information would be made that would allow me the convenience to pay on-line. For over a year the issues remain. My contact information is correct enough for them to call & email me but that same information used to sign in isn’t efficient to sign in with. The app requests a password change every month but won’t recognize my email kr phone number. This months billing was 94$ and the customer service associates have limited knowledge of the English language and questions off their “script” get no satisfaction. A company as large as Xfinity can’t adhere to a rate plan and a set amount for monthly bill amount. My cell phone provider rates stay the same month after month. If you are on a fixed income don’t choose xfinity your billing amount changes monthly.

Can’t access any of the main menu features on the app. It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.

Update messed up the app. I rarely ever leave app reviews but I had to come on here to talk about how difficult using the app to pay bills has gotten. Before the random app update you were able to see your statement as soon as you logged in the app. Now the homepage doesn’t even include the bill. It’s on the overviews page which I guess is fine but viewing the electronic statement and previous statements is on a whole different page. Also You have to pay your billin the xfinity chat box which is so random and would be fine if it included a tab for payment activity or transaction history here as well but it doesn’t. You can only view (at least based on my knowledge) current and previous statements as well as any transaction history when you go to the account page. When you get to the account page there is no clear button or tab to get to the statements page, you just have to automatically know to hit your total balance. The app is used mainly to pay the bill and view the bill so why have the developers made it painstakingly hard to do both? I go through a goose chase through the app every month trying to figure out how to see my statement. This is the worst update I’ve ever seen done to an app. I’m not even certain when the update occurred but I know that every since it occurred using the app has been a terrible experience.

Horrible service and stuck. Service horrible and inconsistent everyday since Covid. Upgraded speed etc even went with their modem router combo because I had my own and they were going to limit my data. They also don’t tell you this but if you use your own modem and router they cap your upload speed too. Even with the upgrade from one modem router combo to the latest modem router combo I still can’t get consistent data to my house. I can run connection tests all day long reset gateway as the app tells me to as well as the automated chat and the live agent say to do and nothing fixes it. Even sent a guy out and they replaced a cable to my house and it still didn’t fix the problem. Connection speed can say all it wants but my devices don’t get it. All day buffering or timing out. I can run a speed test in the browser and get 900mb/s the first test then 51mb/s the next test. The worst service ever and in my area it’s the only freaking provider. This company is a joke. Charging 175 per month just for unreliable internet for going in 3 years. The second Verizon comes to town I’m dumping this service and they can come pick their equipment up in the dumpster at the corner store down the block.

This app is useless. This is a horrendous company in terms of customer support. They clearly do Not value their customers. The app they advertise as so helpful doesn’t replace the need for help of a live agent. It doesn’t help making changes on a persons account when that individual isn’t tech savvy. There doesn’t seem to be aplace on the app for a customer to schedule a call from an agent. Pricing has escalated out of the range of most people, and this companies profits are clearly not being used to enhance customer experience or satisfaction, especially when facing multiple issues ! When you finally can get through to a live agent, the calls go to off shore call centers. There seem to be few American based call centers or Supervisors to deal with more complicated issues. The off shore call centers are often counter productive to giving customer support! And by the way, why isn’t this company hiring and training more American workers? The level of my services is inconsistent, and services are frequently unavailable. Comcast has the poorest customer service of any company I have ever dealt with! Yet my prices continue to go up and Comcast continues to operate, ever expanding services they don’t have the capacity to support. I see this as a company that is so profit driven that they’ve lost concern about quality, customer satisfaction, and operating in good faith with their customers.

Slowest App in Existence!!. If I could give this app negative 5 stars, I would. One would think that an internet service provider would have one of the fastest, sleekest apps in existence. They would be wrong, however. This is by far the slowest, worst, most intolerable app I have ever attempted to use. It even puts their obnoxious voice attendant to shame, and that’s nearly impossible to do. Xfinity certainly blew everyone out of the water with the worst costumer service and voice attendant to date, but they truly surpassed everyone for the worst app ever created. I can’t help but wonder if the irony of Xfinity, an internet service provider, having the slowest app on the planet is lost on them. If I had to bet money on it, my guess is they just really could not care less about their customer experience (and I pay over $200 a month to use this garbage). This app is truly a pathetic experience I would not wish on my worst enemy. User beware and be prepared for a frustrating, tortuous app experience that will have you wanting to delete it as soon as you try it. I could never recommend this app to anyone but the Xfinity app creators and their CEOs. If they had to use the worst app on the planet on a daily basis, we would not have to. Of that I am certain. Don’t do it. You will regret it immediately. I give it -5 stars.

My service was deactivated for no reason. I have been a customer of xfinity for over 10 years I literally have everything with xfinity there mobile service and home security as well as cable and internet I have 8 lines on there mobile plan and I’m on the highest package on cable for me to wake to my cable service deactivated I have been back and forth from the app and my cell phone speaking and chatting with customer service representatives since 6:40am and no one can connect my cable service first I was told that I had a pass due balance (wrong) then I was told that I was on a payment plan or arrangement( wrong again) then I was told that I put a seasonal hold on my account wrong again) then it was because of the affordable connectivity plan which I have been apart of since my children started elearning and never had a issue to now I have been hung up on numerous times and when I ask to speak to a supervisor I get transferred back to the automated system and gets hung up on I’m being told that I would receive a call back and no call back yet I really wish that there was a different cable provider because this is no way to treat a customer I literally pay over $800 dollars a month their services and for what to get treated like this it obvious that this company doesn’t care about their customers

Love the control but internet drops a lot. We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!

Needs more work. I have the Xfinity app which generally works ok to oversee my account and turn on and off devices well… when it works. I have a situation where I need to monitor devices and internet access and this is done fairly well although a bit frustrating since for each device I have to back out and restart the choices each time. Occasionally the app does not load the information I need (outages or account info) but the xfinity customer service is wonderful…. When you find a human and not a fake voice. Biggest problem I have is there is no option to verify a purchase from the flex tv box or prevent a purchase other than a “purchase pin” on the tv which I have installed but it has still allowed a purchase to be made, so I don’t know what’s happening with that. Nor can the flex tv box be disconnected from the internet through the app as all the other devices can be. At the very least There should be a parental choice that allows an option for a text alert to be sent to a preferred phone to allow or not allow a purchase to be approved.

Want more freedom on..... I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.

Worst internet ever. Hands down this is the worst internet provider I’ve ever dealt with. I was transitioning to atnt because they had a better deal but Xfinity said they can provide faster internet and also gave me a discount. Somehow the new internet box they gave me is 1000 percent worse than the one I already had. Literally been on the phone for 2 weeks trying to resolve this. The fact that I work from him this is not ok. This is the worst internet provider based on the service I received. I’m in a meeting one second the next I’m waiting for my internet to connect. I did not have problems before now it seems like they can’t fix it. So when I’m done with work after using my phone hotspot I try to sign back into the internet to watch movies and it says I am not connected. Someone needs to reach out to me about a discount because I am no longer using the internet you claim to provide. My phone hotspot is NOT xfinity. I should not have to wait my phone bandwidth because xfinity is having major problems. Literally can’t even make my meetings at work because xfinity can not resolve this. If I can give negative stars they deserve it because I can’t keep telling my boss my internet is bad when xfinity claims to give me the fastest internet and I have 2 phones and 2 laptops connected and still won’t work. I even disconnect everything except my work computer and it’s still bad.

The worst customer experience ever. The service I received with Xfinity today has by far been the worst experience I have ever received with them. I was transferred to 5 reps, hung up on, and lied to. I talked to the first rep through their app to extend my bill I was told twice in the messages that my bill was extended. I come home my services were cut off. I then spoke with another representative who did not listen to anything I said, so I removed myself from the call. The second rep acted like they was helping out just transferred me to nobody, the third rep repeated himself and had no resolution. And proceeded to put me on a hard hold and hung up. The fourth rep was the only one with common sense but still was no help. The fifth representative got smart and also pulled up information that I already knew and told them when ALL I WANTED TO DO WAS FILE A COMPLAINT but I everybody wants to transfer me and not take me to the right person. But I do not fold easily. Nobody absolutely nobody helped with assisting me on my problem for today. If you have Xfinity leave! Got to Verizon fios anything is better than Xfinity at this point. They have always had bad customer service but this by far was the worst experience I have received. I will complain to FCC.

Terrible WIFI Experience since my Upgrade. We recently upgraded Internet speeds/WIFI with the new Gateway. All I can say is that it’s been awful ever since. My wireless printer worked fine prior to the install, however now its no longer included on my list of authorized devices and will not connect to the new network. I’ve tried several ways that have been suggested and NOTHING has worked. I can’t keep moving the printer all over to find the “right spot” , as it has always worked from the same location it was initially set up in. I’ve tried to get support - even if it is just someone could help me get my printer back on my device list so that I can connect it. All I ever get is the automated chat bot who really cannot COMMUNICATE! The suggestions are not exactly what I need but they seem to keep returning to me same topics. If I’m lucky enough to get an HUMAN, then it will be someone in another country who barely speaks English, so I can’t understand what they are saying and vice versa. Nothing gets resolved and I’m just left with an elevated stress level! And of course XFINITY asks me to complete a survey, which apparently they have not reviewed because they would have taken some action to reach out. Of course I’m going to call again now and TRY to get a human person to speak with. DISAPPOINTED LONGTIME CUSTOMER

My new xfinity system doesn’t work still. So on July 9th I was excited for my supposed new great system from Comcast. I was told I would have faster internet, reliability would be excellent.... Well after install that night my bedroom tv wouldn’t work on any channel . I was told to reboot my new less than 10 hour installed system. It worked for about 30 minutes and froze again. Because of my busy schedule it was 6 days later before I could meet a second technician to resolve my issues. He worked hard my living room tv seems to work better and my internet seems to work better, but my bedroom tv still freezes and needs the box to be reset every couple of hours. Don’t know what the problem is but I still don’t have a dependable system. The people are willing to come out in a couple days but the fact is I still need to clear my schedule to let them in and free time is not a luxury I really have. Not sure how to feel about the whole situation other than angry and frustrated at the same time. But they still are sending me a bill for an in dependable service that I can not seem to use when I actually can sit and relax after my 16 hour work day.

I thought I was a mild tempered person until using Xfinity. I had to jump through hoops just to get services going in the first place. I moved a couple weeks ago and when I tried to transfer services there was a technical issue and my account was deactivated. I’m on day 6 of trying to reactivate it. The self help instructions in the app are useless and I mean that literally. The instructions don’t match the app. It’s like trying to put together a bed frame using the instructions for a desk. I tried using the live chat and was put in ridiculously long wait lines the first 2 days that I tried. When I was finally put in contact with an agent they didn’t respond to me. The next day I tried again and after over an hour of working with an agent, being sent the same link 3 separate times because the approval wouldn’t go through, and finally being told that my account was activated, it still isn’t activated. My account says that I need to pay my bill to begin services but my bill is $0.00. I’m beyond exhausted with this. I tried calling and was told by a computer to call the number on my nonexistent bill. I drove to Xfinity to talk to an actual person and waited for 40 minutes before having to leave to make it to an appointment. It’s ridiculous that I’ve had so much trouble trying to fix an issue that was caused by Xfinity in the first place.

Not showing devices connected or showing devices that aren’t connected. Since the first time I used this app, it’s shown information about my network that wasn’t matching up with real time info. For instance, there have been multiple MULTIPLE times when my iPad is connected, I look at the “Connected devices” on the app, and it doesn’t show the iPad. Or I’ll log off of my Wi-Fi on my phone, open the app, and see that it still shows my iPhone attached. This happens even after I close out the app and reopen it. I also just don’t find it to be user friendly. When I check the Recent Activity page, it continues to show one login from my iPhone 11 days ago, and one login from my iPad 13 days ago, even though I’ve logged on with both devices multiple times just in the last couple of days because of connectivity issues with my modem. None of those logins are showing up. And apparently, the login from a “Mac” (which I initially thought was my iPad) was when someone hacked my Wi-Fi and changed the admin password! When I check the “Security” tab, it just says something like, “Your devices are protected.” Well, I want more information than that! Telling me that is completely useless. What am I really going to do with that information?? It seems like it’s there for the sole reason to make the user feel good.

Needs improvement. We have a vacation home and have Xfinity there too. This app is not user friendly for 2 or more accounts. I’ve wasted so much time trying to access both just to make payments and when I try to make a payment for the vacation home (signed in to that home, after having to log out and sign back in) it defaults to my home account. I have already linked both accounts, and went on line to click on manager of both accounts. It still won’t let me manage it. The virtual assistant is useless when you need to speak to an agent. How many times do I have to tell it AGENT PLEASE. It’s frustrating. There should be an easier way to access both accounts off of one app. In fact I know there is, because I am able to view other accounts I have with one app. You claim to have EVERYTHING in one and want people to use this to manage their account. Get it together because I’m tired of having to drive to the actual store to talk to someone in person. They can’t even give me an answer. They suggest everything I have already done. And when I call (once I get through the assistant), they treat me like I’m a total idiot. Offering the same advice which doesn’t work. It’s YOUR APP. FIX IT!

Be aware. As a loyal xfinity member I was disappointed by their contract. I fully understand what a contractis , however xfinity does not let you aware unless your physically seeing that bill every month. I signed up for paperless billing to help me save an additional 10 dollars and receive my statement through my email. I also sign up for autopay to have xfinity take that money out of my account every month, which also helps me save money. I however like a lot of people do not live in my email box nor do I have the time to view the statement. The money is taking out of my account for a bill that I pay and assume I have coverage. I was amazed to find out how much my bill would have been if I would not have called and made aware that my contract was expiring and I would be charged almost double the amount for what I pay now. Xfinity is horrible and bad customer service for not letting customers physically aware of the contract expiring. I phone call would be nice, at this point I would even settle for an automated voice letting me aware of contract details. By all means my dentist calls me for an appointment!!! B aware and don’t trust and assume that xfinity has your back, because just like any corporation there in it for the money.

Awesome speed. I pay for 1200MBPS, I get anywhere between 1% and 60MBPS. Yet they charge me full price. Last night at 1% the pinwheel wouldn’t even spin. But what they don’t ever fail at is taking my money and making me jump through hoops and beg for discounts and on and on about how they can’t do anything without sending someone out here to tell me it’s not my house it’s their outside plant cabling. Ok so why make me go through this process again and again? Why not say well we are giving you half the speed so you’re going to pay half the bill? Because when I’m too depressed to call and beg they get full price because I don’t want bad credit. I’m screwed either way. Plus it makes my depression even worse and more debilitating and harder to deal with anything. Life is hard enough when you’re disabled. Internet and tv are kinda what I am left with right now waiting for my next fusion surgery. So thank you Comcast for emptying my wallet wile leaving me unable to use my service I get robbed good money for. Do you even read this? I doubt you even go through the problem of reading your customer reviews. Because you care so much. The best part is she was sending me to technical support and hung up on me. So no explanation to tech, no notes, no help from her and no tech help. All I want is to pay for what I get. If you’re going to give me half the amount of services then you should charge half the price till it’s fixed.

Update from me on xfinity internet and phone service!. Aside from the inability to reach a customer service agent that is human For help which I wrote a prior review on, In approximately July or August when trying to lower my bill for Internet I was tricked into believing it would lower my Internet bill if I added a phone line. Bad on me for believing them they lie consistently. I knew better but did it anyway. Now I pay not just once a month but 2 to 3 times a month anywhere between $30 and $109 currently due! It confuses me why and what I am being charged for and why it’s not just once a month anymore, I understand I added a phone but every other week I receive a threatening text saying they’re going to shut off or slow down my Internet if I don’t pay more money. this last bill for a total of $109 I did not have the ability to pay until a week later, by some miracle I was able to reach a human being for customer service they allowed me to have my Internet turned back on and set it up for me to pay a week later. I appreciate that but I’m tired of the threats and bills thru texts that I receive 2 to 3 times a month. it’s confusing I don’t like it. I do not recommend you sign up with Xfinity for the above reasons

Keystone Cops. We are moving so I asked Xfinity to discontinue my TV and internet service effective Aug 14. Instead they discontinued it on Aug 8. My normal billing period is from the 5th of each month until the 4th of the following month, so this makes no sense at all. All I wanted was to continue my services as they had been for 6 more days as originally requested. Having service restored was like starting from the beginning. It required an hour on the phone and agreement to all of the conditions and pricing just like a new account. Two days later we have TV service, but still no internet. It tells me to download the app, but the app will not load onto my iPhone 6S, which otherwise works fine. If they require an expensive new telephone in order to do business with them, they should say so. Every other way of activating my internet service tells me that I don’t have internet service. No wonder that Xfinity is so expensive, if they operate at such abysmal level of efficiency. Now when I try to send these comments I get grief for choosing a “nickname” that is already being used. How am I supposed to know what nicknames have been used? There must be millions of them. Is it really necessary to be so aggravating?

Poor service across the board!!. I’ve had service, reception and personal information security issues for 3 consecutive months. I have repetitively reported them via phone call, online “live” chat assistance and texts. Not one time has a tech been here. I waited several days for an appt. Had 2 different dates sent to me by xfinity and they no call, no text, no showed to both of them. I have proof of that. I’m a healthcare provider and depend on reliable service and they’ve been consistently made aware of this. Also have reported that my system has been hacked into and although I’ve made repeated attempts to change my password, network name, pause and forget those outside “unknown” devices these devices/persons instantly regain access!!! Xfinity still doesn’t make this a priority and shows no care/concern for my information/security, not to mention my employment!!! I’ve asked multiple times to speak to supervisors and always get promised return calls which do not occur! Interesting that they NEVER FAIL to bill me full charge for services I rarely can use and are currently threatening disconnection. Ironic though because whoever is hacking into my service has caused enough issues that I cannot even use my Wi-Fi or watch tv currently myself yet I’m getting the bill!!! Do better Xfinity!!!

Xfinity App & WiFi. I subscribed to the internet service on May 26 of this year. My Wi-Fi modem has been reset two times and I still have the same problem and Comcast was supposed to call me at 9 AM central time today during my work break. Of course they called at 10 AM when my break was over so I didn’t get to answer the phone. I am so disgusted. I don’t know what to do. This is the worst service I’ve ever received. I’ve had problems ever since my phone doesn’t stay connected to Wi-Fi it pauses when it’s not in pause mode. Yes I can’t get through to a live agent I have to go through the automated service on the phone, which does not have a specific reason for me for my calling. I am sitting here now with no Wi-Fi service on my phone. I’m using my cellular data and it keeps pausing when I try to go to certain apps or either the apps won’t open my phone is the main phone and the service is just rotten I would never recommend Xfinity to anyone.

Xfinity. If I could find another service in my area, I would fire Xfinity,I have had trouble with this service since 2016,yes that’s correct, I’m getting bills from my insurance because my medical equipment is not online,I have had it with these people, I pay for nothing,surveillance stays offline,slow to no internet,I’m a disabled person l need my equipment to work,fire alarm goes off no internet, no phone,if nothing is working nothing is done, I’m sick of you people, I will find another service but in the meantime you all just keep taking my money for bad,little to no service, I would recommend that no one buys property here especially if they need internet services, I wouldn’t recommend Xfinity home either,it never worked, I have adt but it doesn’t work to par with bad internet services from Xfinity,$110 for internet that doesn’t work properly and don’t move or upgrade services you have created even more problems,pay more money and still get a promise,I know what the problem is and as soon as I try login in the app doesn’t show up as described, I would guarantee that Xfinity would not even consider reimbursing me for spending $400 a month because my insurance bills me because it appears that I’m non-compliant,I’m perturbed.

When the app works it’s great. The latest update essentially broke the app for me. The only options when I try and use it are Overview and Account. All the other features such as seeing connected devices and managing my gateway are not available. I have a new gateway to replace an older one that I cannot activate because the app is not working properly. I tried to use the chat assistant for help, but it keeps looping and sending me to a screen to download the app which is not helpful at all. I have tried uninstalling and reinstalling the app, but still only Overview and Account show as options. The app also keeps telling me that my bill is past due when it wasn’t due for payment yet. Just to see if clearing that would fix the app, I went ahead and made my payment two weeks early. Even received a confirmation email and text that the payment went through. So now it’s telling me that my bill is past due and when I go under billing, that no payment is due. You can’t have it both ways! I really don’t know what happened with the update, but I do know right now the app is useless and I have an expensive brick waiting for an activation that isn’t happening without me contacting Xfinity and waiting for someone to do it for me.

Horrible Service and app!. I have unknown devices constantly connecting to my gateway and I am constantly pausing them from the app. Can’t permanently remove these unknown devices because the app won’t allow that! Now that I’ve been pausing multiple unknown devices, my own devices have also been paused. I checked the app to see the issue but it shows that my devices are connected and have internet access. Restating my WiFi and changing the password doesn’t seem to work either. I’ve connected support just to go through 3 agents with no answer to my issue. I’ve addressed all of my issues with my devices being blocked and unknown devices constantly connecting to my gateway. 2 of the agents even insisted that the issues were MY devices and I had to contact the manufacturer of each device! The funny part is my devices can connect just perfectly to my hotspot and have internet access. They scheduled a technician to come see the issues but according to them they “know it’s not on their end because they see everything is connected to my gateway”. So as it stands right now my devices have no access to the internet for a week until the technician arrives. Oh, I almost forgot to mention that I’m getting charged $130 for the month in 2 days when I activated my account last week. Only with Xfinity would you get this type of customer service!

Botched. Certain features are great, like being able to see and manage who’s trying to connect to your Internet router. But recently updated the app and I got a new router and I can’t even FIND the part of the app that lets me manage devices. ALSO when you’re having an outage issue, you’ve changed phones, or offloaded the app, it’s incredibly ridiculous to get logged back in! We recently had an outage in our area, and I logged into the app to try to get updates. I had changed phones, so I had to download the app and login again. Not once, not twice, but 3 TIMES using my email and password; waiting for an authentication to be sent (which wasn’t received) and all kinds of hoops that just didn’t work. Absolutely infuriating! Then, once I did login, it didn’t even give me the information I needed! It didn’t tell me how wide the outage was, it didn’t tell me the anticipated repair time, it wasn’t even clear that the system understood that there was an outage and it wasn’t my own router problem. It did not fail to try to force me to talk to a BOT that didn’t know what the issues were, and didn’t help… and kept coming back and trying to point me in the wrong direction. That’s the last thing in the world that you need when you’re having an Internet outage… is some Bot that wants to point you to FAQs.

Makes Life Easier. The Xfinity app makes life easier when it comes to paying bills for your Xfinity utilities. More recently I have Xfinity home & mobile services and being able to multitask bill pay in the one app is handy! I’m a member of Xfinity Home & I like that I can pick the day that billing is going to pull my payment directly from my checking account. With a convenience like that, I tend to make biweekly payments. & therefore always on top of it. on the other hand, XFINITY MOBILE gives no options besides auto pay on the 30th of each month. that’s all well and good if you get paid weekly. A lot of people, including our family may work for the ST of CT or other similar jobs that pay weekly. It would be convenient as a biweekly customer to be able to choose my auto-pay date because it’s constantly changing! Nowadays, I can’t always guarantee my mobile payment will be available on the 30th. Just something to keep in mind as I run into no problems on the Xfinity homes side of things. Thanks, and kind regards!

Sell the company?. Xfinity NOW service seems brand new. So new it doesn’t work and nobody knows why. I have talked to 27 people for 23 hours today ver a 3-day period and nobody can get me internet service. The only reason I switched from AT&T is because AT&T doesn’t service the area that I just moved to. Apparently Comcast can’t service me either the modems that they give me don’t have online service. They do not know why the Xfinity app crashes and then tells me it’s going to take 23 hours to upload again. I don’t understand why this is so complicated but I do know that I will be trying to get rid of Comcast and get my money back for the service that they the prepaid service that I’ve been charged for without getting service. The only positive part of this is that everybody has been kind. Most of the people I’ve chatted with or spoken with are not in America. they all say that they cannot work with this program because they don’t have access to it but they still try and leave me on the phone for over an hourjust to come back and say that they don’t have access and I need to call a number or go to a website that sends me right back to the chat where they don’t have access! Xfinity is the pitiful and their products do not work.

A pain. The automated system is not very user friendly. First, I was trying to find the number to call customer service to no avail and was forced to to talk to the automated service just to chat with a real person. The real person told me that he or she could call me so as to verify things discussed. When I replied “sure call me to verify” the person then said “I can’t call you” which was confusing considering the Xfinity person stated he or she could call me. So after five six back forth messages of the same message I finally received the customer service number I wanted from the beginning to actually talk to a real living human being. I called, had “17 minute” waiting which was actually 25 minutes of waiting. After 45 minutes of talking to a live person from another country things finally were clarified. I also was told wrong information about military service discount and was told to go to a physical location of Xfinity only to stand around for 10 minutes for the staff member who called me up to say “the store does not accept documents like a DD214” and directed me to go online. Thank you Comcast for making time money and gas on something I could have done from home.

Terrible service. My internet service has been dropping during peak work hours for the past 3 months. My cable TV service has never been affected by these outages, other than smart tvs losing their internet connection when the internet drops. I have spent countless hours on dozens of phone calls. Comcast sent me their latest Xfinity Modem which did nothing to improve the situation. Now every call involves resetting my Xfinity Modem, disconnecting my devices, tightening connections. Every time the agent says they have fixed the problem, but it returns the next day during peak hours. After 3 months Comcast FINALLY agreed to send out a service technician today who never showed up or even contacted me. I am starting to think Comcast cannot support peak periods of internet demand in my area. I have been a comcast customer for 18 years and am now looking for other internet and cable service provider. This is ridiculous and unacceptable. I recommend any prospective Comcast customer look elsewhere too.

Very buggy app. Bring the website back to manage gateway.. First of all it’s dumb that you HAVE to use their app in order to setup and use the xFi router. The app is still very buggy and the website should still be an option because not everyone has a phone. Secondly, I am one who takes advantage of the advanced features on routers. For instance, I use port forwarding for many things in my house but am unable to delete or add any ports to current devices that already have ports forwarded. I know many other people online who have this issue and they also would like the website back and are very upset. My theory for what’s causing port forwarding issues is that Xfinity requires your devices to have an iPv6 address and port forwarding does not seem to like iPv6 addresses. And lastly, it would be nice to be able to control our home internet if we are paying for it. Many options are disabled because their so called “engineers” disable many settings from being changed for “performance reasons”. I can’t even connect to the 6Ghz band because you are not able to manage each individual band. Hopefully Xfinity can fix these items, but for now it’s best to use your own equipment.

Disappointed. Over the years I have enjoyed the services that Xfinity has provided and I would recommend it to anyone who asked how pleased I am with my plans coverage but in the past 2 years I have become a very unhappy customer The last straw is my cameras were replaced a few years back and I was told that they were the newest cameras but because I had always trusted your services because of our years of service I never thought that I would feel so violated when I found out that they were outdated and I had to purchase new cameras in order for the home security system to operate Now on top of everything else I called and after a very tedious process I had an appointment made for a technician to visit my home to get an analysis of my system My appointment was cancelled and I was excluded in the understanding of why? Until I suffered through your virtual system and spoke to a LIVE CUSTOMER SERVICE REP/AGENT AND THAT’S when I was informed of my outdated equipment and that I needed new cameras “THAT’S WHEN I KNEW THAT I HAD OVERSTAYED MY STAY AT XFINITY” After all the years of Service this is how I get treated Their wasn’t even an offer of some kind of discount offered AFTER ALL THE YEARS I HAVE BEEN WITH YOUR COMPANY, NEVER A MISSED OR LATE PAYMENT” I AM VERY SAD ABOUT THIS

Assistance with new modem activation. After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley

Bad customer service. I called Comcast and an automated system. Verified my phone number and stated my address the automated system hung up on me said I had to use the app and I cannot talk to customer service. I called again and did not verify my account. I got hold of Customer Service because the payment arrangement plan that I had was the wrong amount. It was $10 more than what the customer representative told me when I asked to talk to Manager. The current agent said that they can handle the situation, he kept smirking the whole time I was talking to him. I asked if I make the payment that was previously discussed, will I be able to change my plan to a lower plan he confirmed it said I had until next month around this time to pay. After paying amount he told me I have a week to make the full amount or my service will be cut off and that the system is the one providing the information and that there’s nothing that he can do. I asked to talk to a manager he smirked again and said managers are not taking calls at Comcast anymore and that I cannot schedule for a manager to call me at a convenient time. It was an Indian gentleman I recorded him. Not to mention the fact that they have random outages which they claim maintenance will fix at a certain time and I spent a whole day without Wi-Fi waiting for them to fix the issue.

Terrible app, by a terrible corporation!. Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!

“Updated” app freezes and does not work like it used to.. Can no longer unpause devices or wake devices up with a single click. The “wake up” button, tells you it just “ woke up” the devices, but they don’t work and still show they are in sleep mode. It used to work, but since the “update” it does not work unless you physically change the schedule. Then you have to remember to change the schedule back. The app also frequently freezes - which is a problem when devices are paused, if I want to unpause a device or wake them up from bedtime, I can’t until the app decides to start working again. So no WiFi access until it decides to start working. Extremely frustrating. Apparently need to pay more for a separate device to do what xFi monitoring used to. And - it won’t let me post this review because it says every name and random combo of letters and numbers is taken. I’ve tried 10 names.. still trying. Now we were told we had to update our router “gateway”. App hasn’t worked since!!! Tells us we are offline when we are online.. blocks us from seeing any devices or modifying any schedules because the “gateway is offline” - it is NOT!! And you know how hard it is to get ahold of someone that will help? I tried- instead of helping or sending me to someone who could.. they just stopped responding. Can’t even say poor service.. just poor...

Bugs a-plenty. So hard to connect to WiFi on Xfinity Mobile site. Took forever with the iPhone, now trying with the iPad. No idea why it’s not working, as I can view to pw and it’s identical.🤷🏻‍♀️ As I try rating the app it wants me to “Tap a Star to Rate”. Can I do that? Nope, they’re all blacked out and don’t respond. I’ve copied this bc rewriting gets old as I keep trying to rate the app. Maybe someday…. Oh! I have to hit Send, then it asks me again in another box and That one actually Works!!! 😂😂 Next gripe: When signed on the Xfinity app, allow it to actually know it’s signed in. I try to change a setting , like EcoBill, and it wants me to sign in again. I guess it’s opening a browser. It asks for a verification from the app to allow the sign in, so I allow it. Then Nothing., no browser opens, and no matter how many times I try it keeps taking me through those steps and getting Nowhere. I’d like to change the default browser it tries to open but finding that setting has been impossible so far. The bot is no help whatsoever for any of this. All the other things I could be doing but instead I’m trying to do *anything* with Xfinity and that takes so many Days of my ever shortening life.

Terrible Idea, Worse Execution. Xfinity is actively pushing to replace its customer service representatives with chat bots since that’s about the only way they have left to cut costs and remove the last scrap of value from their service. They push the in-app ‘assistant’ as the solution to any problem one could have, which is no more than an automated receptionist. When the chatbot reaches the end of its 3 step troubleshooting algorithm it asks if you’d like to speak with a ‘live agent’ (the same chat bot but its messages are sent with a differently colored bubble). The ‘live agent’ somehow works even slower, and will require you to complete each of its steps every time you encounter it (there is no ‘I’ve already tried that’). What makes this all so incredibly stupid that I can’t believe anyone actually paid to design and launch this is, after investing hours navigating the go-round and taking the same troubleshooting measures that don’t work, the app can crash and close, with no way to recover where you were in their troubleshooting process and forcing you to start all over. Xfinity is the only internet provider in my area and will be the sole reason I move to where I can find a new ISP. Maybe one with actual customer service.

Uncaring company who broke our waterline and refuses to fix it. Comcast “upgraded” our lines and in the process ruined our internet experience and our lawn. We called and they came out in a day to fix it and found the upgrade had created issues. So they scheduled a tech to come work on the lines a day or two later. In the process they broke our waterline to our house and left. When we noticed it a few days later with soggy lawn and then a huge spout of water coming up, we called and they made a rocket to fix what they broke. Several days later now they refuse to call us back to actually do the work while my family lives with no water, backed up toilets, unbathed kids and parents, no ability to do laundry, cook or clean. We have been loyal customers for over a decade and even have our phones with them but now will be trying to ATT and Verizon since they have treated us like we do not matter. Uncaring when they break stuff but they will be there should your internet be down. Shameful service and I will be suing them in small claims court for damages and mental anguish. We have a 3 year old, a 7 year old and a active 14 year old who plays football and now has to go to school smelling like he slept he hasn’t showered in a month hurting his self confidence and image at school. This is the worst experience I have ever had from a company and will never use their services again.

Horrible marketing! Xfinity constantly pushes me to the app, app pushes to website!. XFinity: Why do you send me marketing emails -- I am an existing customer for WiFi, Mobile, and TV — pitching faster internet speeds and inviting me to explore options...then when I click on the link to do so it takes 12+ clicks just to log in, followed by constant pitches to download an app I already have? Then the "working on it" wheel just spins for 3-4 minutes, and when it finally detects my log in profile the system has completely forgotten why I clicked the promotional link to begin with, and just gives me options to download the app (again, even though the app offloads me to the web page and the web page later redirects me to the app)? When at last I navigate to WiFi plans to compare against what I already have -- which is an upgraded plan -- the only option pitched is to pay more to upgrade my HARDWARE and customize profiles for my family members, none of which has anything to do with the original email pitch (faster speeds, fewer outages). It is not only fully ineffective for its stated purpose, it is actually counterproductive and alienates existing customers.

Comcast is Out of Control. This clown show of a corporation is now requiring the app to do basic gateway functions like port forwarding, managing devices, and firewall settings management, and has shut down the website that used to allow these functions without a mobile device. Of course the gateway manager is also useless now. For such a shameless display of anti-consumer practices that could only be possible with the backroom local monopoly deals ISPs and telecom giants have with each other, one imagines the Comcast executive suite twirling their mustaches and cackling maniacally while adjusting their monocles, warming their hands by the fireplace that has been stoked with fresh live puppies. While it is well known that Comcast is perhaps the worst of the worst in terms of shameless corporate greed and evil, it deserves saying again. In an age when access to the internet is an essential private utility, this behavior is more than shameful. There will be no reprieve I suspect until internet access is classified officially as a public utility and regulated as such, but since Comcast seems to have adopted a policy of shamelessly spitting in the face of consumers, the least I can think to do is spit back. May every SVP-level exec and up at Comcast suffer every misfortune that life has to offer, and be duly and eternally punished in the afterlife.

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Totally useless app. Useless

Awesome and fast!. This is definitely the best cable

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Malade!. Top

Awkward. Odd app…does not have functionality to access home phone features. The interface is small, even on expanded setting, and seems claustrophobic. The AI refers me to the Connect app, but it was discontinued in 2021!?! Doesn’t anybody beta test or vet apps anymore? Odd for a big outfit like Xfinity…

Some features dont work. Cant contact chat as window wont load. Xfinity hotspots also not loading

Is good. I say go by. It is good.

App does not answer my question.. Would like to speak to a human being

Worst app ever. This app sucks and never works.

Service. Live service is terrible to reach

Like it so far. I am canadian living in the states, just got xfinity network set up, love this app so far.

No service. I have been trying to get my tv working for 2 weeks no customer service

Great network. Test

Awful. Does not update profile very clunky. No method to update on the app. Frustrating to deal with and CONSTANT CALL THE 1 800 number. Why have the app?

Worst customer service ever. The Automated assistant just takes you to an endless loop of frustration.

Literal Trash. Can’t use the new version to do any… can’t connect my Xfinity Pods because it’s no longer an option on the app and it’s not possible to do so without the app…

Xfinity app. Worst app possible. I liked my account the other way where I had a choice to actually do what I need, not just a few pages of stuff I do not need. I would not recommend.

Really unintuitive. It looks fine but if there’s an unusual device detected, there’s no options to do anything about it. Reboot your device and you’ll never see it again - it unhelpfully reports it as offline.

My $50 debate for signing up. I ordered my router mid November and the agent said I had to pay a $50 deposit but it would be credited back on my first bill. I was charged to my visa bill and I paid it. I received my first bill yesterday and it charged me a one time charge of $50 which I was never told about . The $50 credit was not applied so bottom line you have not given me my credit. So I called and spoke to Shane at 10:45 am and I’m hoping this problem will be fixed and you will give me my credit. I can tell you after 10 years with Comcast that your billing systems are the worst I’ve ever seen. I have the feeling you want to miss bill, cheat customers and let them catch the problem before you correct it. It has happened every time I connect and disconnect my services while I stay in Florida during the winter. It is truly a shame that you don’t understand the importance to customer service and loyalty if this important part of your business doesn’t operates at a 6 sigma level. I truly hope my billing problem is fixed as it wastes so much of your staffs time and mine. Finally ,based on my experience with Comcast ,I would be very surprised I receive a positive response from someone at Comcast that truly get this. I am more then will to talk to someone at Comcast .

Can’t communicate with Comcast. Same problem. When speaking with the robot, they cannot send a code to a non USA number. Difficult for them to figure out how to send it via email which is not given as an option

Code. I have downloaded this app. But it’s not sending me code on my phone to get it started. What should I do?

Good high quality services. The technician gives us the information to better use your services

Connection. Keeping internet connected is impossible

Haven’t even gotten past login. Its just that, it refuses to send the verification code to my phone number, and if it can’t even figure that out im not giving it my social security number thats for sure. Not only that but im telling shaw they lost business because of this app. There are no other help options available if you aren’t logged in so i guess this is all i can do?

Jo syl. Parfait simple et efficace

support section needs some work. No relevant information how to contact live support

abysmal. no devices listed, no way to activate new gateway. support gets stuck in an endless loop saying use the app, but app has nothing in it also chat is awful. if there is a new message the keyboard disappears, so frustrating, like the rest of this company

Lacking transparency. This app is totally lacking in transparency. Transparency to show when payment periods are due. Transparency about what data plan we have. Data usage is hidden in the settings. It’s not a settings guys, it’s relevant information and probably what interest people the most. I get a message asking me to enroll to auto payment which I already have but I doubt I would receive a message telling me my data plan is about to go overboard.

Avoid if you can. This app is so annoying! I get multiple notifications about our existing devices that they joint to the network for the first time. They were added a long time ago…

It won’t give me the verification code. I have been trying to do this for the last couple of days and get my verification code and it just won’t work. These guys have to fix it.

No text sent to non-US mobile#. When signing in to XFINITY wifi hotspot, the last step is the enter the security code that X is sending you. But XFINITY does not send any text, if the area code indicates the mobile number is not a US number, in my case Canadian. This makes it impossible for me to use the XFINITY wifi service, as promised in my internet service contract with XFINITY. How and when can we remedy this? Thank you for your attention to this service detail. Gavril0

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Horrible internet issues. Update: I posted the below email and got a response to go to a forum with a link for more help and when I try to click on that or copy the link it is impossible to do so. Seems to be another way Comcast just messes with you. Thanks again!!! I have been paying for the highest speed of Internet, and for the last seven months have continually had intermittent Internet connectivity, which is even more frustrating now that we are all working from home as we get constantly kicked off of our VPN. I have spent over eight hours talking to Comcast people on the phone and through their stupid chat line, and have yet to get any resolution. They make it so difficult for you to troubleshoot and speak to anyone to get the problem fixed, that you end up just getting frustrated and giving up. I am not giving up, but I am so frustrated and I’m looking for other Internet services other than Comcast. In a society where customer service is the most important thing that we produce these days, this company has absolutely no idea what they are doing, and have done everything in their power to make it difficult to receive any customer service. Comcast if I could give you zero stars I would!!!

Call System is Smegma. All I want is my admin and pass for my modem. The phone system makes me go through a modem reset as if I’m a 90 year old man who loves the internets, even though I’m one of those security + people… so I’m stuck in normie land listening to fake typing from robot lady telling me to do a modem reset when I know that the admin and password on Xfinity Gateways are neither default nor printed on the device for the user and having been so for at least 8 years. Why isn’t this information saved for the user on the xfinity website for advanced user configuration? Why am I constantly being forced to perform common trouble shooting steps when it’s not remotely in the ballpark for what I’m seeking? Short answer, trouble tickets for the tech side of the house. Problem with you keeping that information from me that I pay for a tech to fix if I screw up. You get money if i mess up the config, a tech gets paid and can feed their family, and i get my lines checked for ingress, what’s not to love? Please give us more options, we pay a great deal for the service, the least you could do is give us options.

Electronically Neutering the End User. I much preferred X Finity when you could log onto the modem itself in order to alter settings and change Nat functionality for devices such as game consoles. Now the modem tells me to login to the xfinity app, which is literally one of the most useless pieces of software I’ve ever had the displeasure to encounter. Now let me preface this by saying that I realise this is a decidedly first world problem. I am playing a game console, A non-essential piece of technology. However when I am spending $150 a month for a service I expect that service to work reasonably well. But when I try to enable port forwarding from my modem interface it sends me to the Xfinity app which appears to have no functionality or capability to do port forwarding. By the appearance of this situation that I’ve observed tonight,The quickest way to optimise my Internet service for gaming seems to be to change Internet providers. I dearly wish that this was an easy thing to do but apparently this is not the case. Please Xfinity, get rid of this appAnd place high-level functionality back in the hands of people who know how to log onto your modem.

Frustrating to Work With. I’m upset with myself for coming back to Chicago and choosing you as my provider, again! You’ve caused nothing but headaches for me over the years as I work from home and game at night. Customer service takes forever. Your product is a 1/10 for me. The only reason you got a 1 and not 0/10 is because the Flex you provide is awesome and cool and convenient. My service is down right now and you will still charge me. Not to mention the install cost me $75 dollars after the first discount. I could have installed myself but you wouldn’t allow it. And the guy that installed drilled a hole in my wall, as needed, and just left the mess on my floor. Buy your guys a freaking vacuum for god sakes. Not a good look and still dislike your product and business…but love the flex. Get better! You’re just so big that you won’t go away but bigger isn’t better. Bigger (as in company size) just means each customer is less important as the next one. I will gladly come back and write another review if you can show improvement over the next 6 month. Shoot, hire me to fix it.

App leaves the poor vulnerable to hackers. As Americans we are taught to take care of our things. And when we do those things have, or may have, some resale value later on. This message was created using an iPhone 5C which is working perfectly well as a phone and with apps, except for this app. If this phone belonged to someone and it was their only phone then XFinity has created a problem for them by not having a last working version available to customers. Ransoms hackers are getting the upper hand not because customers have older tech but because rich companies refuse to honor the purchase of the consumer and make sure their firmware, websites, and apps work with a last valid version option. - It's not the consumer who is the problem, it's the companies creating the problem by no longer standing by the technology they wanted people to purchase. - Xfinity get the last version option for this app so people can protect their networks from older phones. You are to blame when people loose functionality, not the consumer.

So Far So Good. Switched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand.

Xfinity WiFi is HORRIBLE!. We changed to Xfinity when my kids wanted cellphones for their birthdays. Two kids wanting cellphones within 3 months. Xfinity had a great sale so we got new phones so our kids could get our old phones. Sadly we signed up for a 2 year contract!! We researched and noticed that Xfinity uses the same “towers” as Verizon so thought we’d have great WiFi like we had with Verizon. Not true! Xfinity WiFi spins its wheels repeatedly. I have accidentally purchased items on games because not responding, not responding, not responding then somehow it’s purchased?!?! I’ve fought with game apps, Apple, and my kids (until it happened with me) because of this horrible WiFi connection and they don’t care. We get kicked off the internet at least a few times a day. Can’t get WiFi at my job; had no problem getting WiFi at work with Verizon. I really wish we would’ve stayed with Verizon. We had no issues with them! Changing to Xfinity was like a kick in the face. It’s been horrible! I do not recommend them for WiFi! Verizon is what you want if you want no issues with your WiFi and connection 100% of the time! Thank you Xfinity for wanting this review!

Fix payment log in. The app has had a problem for a while now when you try to make a payment, it makes you log in to pay. Even though you’re able to access and view everything else including the bill while using the app. It also forces the email the account that was started with the account to be what is used and can’t be changed. I use a different email for everything now but that one is stuck when it forces you to log in on the app. That then makes it so I have to not use the app and make a payment online instead of through the app. It use to not always be like this. Please fix it. At least if you force someone to login let them have the ability to change the email. This has caused me to miss payments by accident because of the hassle and telling myself I will go back later to do it when I have more time. Why only force people to login when they’re making a payment and literally nothing else? Otherwise the app would be great.

endless loop - useless. During an Xfinity service outage I turned to this app (using cellular data) to try to find out what was going on. Once logged into the app I found a button to help me see an outage map. When I clicked on it, it opened up a browser within the app a asking me to log in again. I did so and it sent a notification to the app, which this browser was running inside of, for me to confirm my login. The notification did not show up. I eventually found that if i closed the app right after making the outage map login request, that i could re-open the app and have the notification visible. I could then approve it, but since i had closed the app in order to make the login request show up, the app no longer knew that i was trying to see a map and showed me nothing. I repeated this stupid cycle several times before realizing that xfinity developers had made a stupid mistake with this design and the app is badly broken. Similarly, I tried to use the app this morning to request a credit to my account to compensate for last night’s outage, and this wretched app sent me into a similar endless loop. This app is badly designed.

What???. You need this to download and sign into this app on a smartphone to activate your Xfinity internet access, no exceptions. If you have your own equipment, Xfinity mails you a package with absolutely nothing in it except a little card instructing you to download the app. If you open the link on your phone browser, it instructs you to download the app (with no further instructions). If you open the link on a computer browser, it instructs you to download the app. If you call the automated help line, it'll text you a link to download the app and then hang up. If you manage to get through to a real person at the customer help desk, they instruct you to download the app before proceeding. My phone wouldn't sign me into the app for whatever reason. It would NOT. Thankfully, the gal at the help desk was wonderful, and she helped me get around downloading the app, then later told me, you sometimes can't sign in to the app before you activate your service. So.....you need the app to activate, but you can't sign into the app before you activate? Make it make sense. This was anti-convenient. This was a lesson in patience that I didn't think I needed.

Xfinity internet no connection. I have given review several times. When it works, it works well. BUT, when it doesn’t work it’s difficult to find out what the problem is. Now both my wife and I have had difficulties when WiFi supposedly is good plus we have >100% of plan speed. There apparently is NO Internet Connection. It doesn’t show up as an outage but neither of us can get new emails, the weather goes into “cannot load new data” and several other Apps can’t get updates. Usually there are several bad days. Have had to reset router three times today and a couple each day previous. No outages detected but no internet connection on any of five devices. When it is working we get better than plan speed but for no determined reason internet just disappears until reset then fine for a while. This repeats every now and then but is VERY annoying on weekdays when trying to work from home. Once before this happened, service was interrupted and some module was blamed (down the street from our house). Glad I have an AT&T phone and unlimited cellular to use as a back up (as a hot spot). Xfinity Really needs to be more consistent.

This company lack stability and loyalty! I’m very disappointed. It’s been many years as a customer that pays there bills. You capitalize on the fact that we live in a very busy time so a bill going from $70s to over $125 is ridiculous! I saw you rob my parents with you high prices. Now that I’m older and sick. You’ve been getting the better of me! I don’t have time to keep fighting over price change. My last plan was to be permanent. Yet it has change again. Can I please get a fare price and leave it? Beside being disable with my mom living with me, I may be able to keep up but it’s very bad business and disloyal to keep changing the price like it’s directly affected by the stock market! And stop taking advantage of people. On top of all this I endured years of have bad conectivity problems due to bad wiring that I kept reporting and I just got charge more for those years up until now for pods and services when the problem was finally corrected. No compensation just more charges. Sincerely Monica Wilson, things need to change for the better, by Xfinity Comcast with the way you do business.

Needs more work. I have the Xfinity app which generally works ok to oversee my account and turn on and off devices well… when it works. I have a situation where I need to monitor devices and internet access and this is done fairly well although a bit frustrating since for each device I have to back out and restart the choices each time. Occasionally the app does not load the information I need (outages or account info) but the xfinity customer service is wonderful…. When you find a human and not a fake voice. Biggest problem I have is there is no option to verify a purchase from the flex tv box or prevent a purchase other than a “purchase pin” on the tv which I have installed but it has still allowed a purchase to be made, so I don’t know what’s happening with that. Nor can the flex tv box be disconnected from the internet through the app as all the other devices can be. At the very least There should be a parental choice that allows an option for a text alert to be sent to a preferred phone to allow or not allow a purchase to be approved.

Alberto Valdes. It has been extremely difficult to quickly find a human being to answer your “customer service” line. Iba e tried many times unsuccessfully. I have on the back of my home a DILAPIDATED Xfinity box with a door on the ground exposing cables and connections to a few of the homes at Pepperwood gated Community. I tried to relay these issues to an Xfinity service person due to the danger of this box that probably was made the last decade. It seems that Xfinity quickly responds when a customer wants to add/pay for another service but when it comes to provide the service that a customer and a community needs asap the lack of the expected response from your company is nowhere to be found. I tried many times and get bounce from a computer message/site to the next until I get disconnected. Look at my record as a customer, but even a new “so-called customer” DOES NOT DESERVED to be treated like this. Shame on YOU Alberto Valdés

Outages and Trash internet connection and speed. So I've been using this service for about 15 years now, I have nothing against the app but the outages are getting out of hand, these guys say oops seems like there is an outage in your area. I pay 130 dollars a month for them every month to say outage in your area. And I feel like if I made a tinfoil satellite and connected it, it would work 10,000 times better than this and we pay for unlimited plan/internet for them to say you guys only get about 2% of what we paid for too bad there are no other plans that will work at all because we prioritize making you struggle and charge a little more and more every month. Like at this point don't get it live a good life with no internet or just buy yourself a server instead of wasting money every month on something that doesn’t work. One extra thing that is so bad is that if you live in an area that for some reason has only two bars of signal and on LTE all the time you are gonna be really bored for 6 hours until they decide lets go fix it instead of wasting more time.

WORST COMPANY EVER WITH HIDDEN FEES. If you have the government internet they will find a way to charge you outrageous fees! In July, I was approved for ACP and I upgraded my plan. Shortly, after the upgrade my internet was having issues so I called them and set an appointment for a technician to come out. Today, I found out they charged me $100 for a technician to come out. The technician only changed my equipment & I’m starting to think nothing was wrong with my equipment in the first place. If, something was wrong with my equipment how was that my fault? Check your bills, the fee is called a “Residential Trouble Call”. I’ve had problems before but never had to pay for it. Also, my account was on auto pay I never had auto pay with them. I don’t even pay anything because ACP covers it’s now my bank account is in the negative for this charge! Do NOT get their service especially if it’s through the government program.

NO longer recommend!. Prices increase products offered Yet we do not get the services we are pay for. Lot of SALE SALE SALE, No Delivery of performance! NOT In the dwelling household we have had. As time goes on getting worse even with the recharging of what has been paid months an years backs also being Eliminated DELETED from your systemS and By you comcast home of xfinity to us you are what society has always chosen to be EVIL. Heartbreaking yet ‘this is what I feel I hank Jesus CHRIST OUR LORD for allowing us to see and know HE is LIGHT HE is what Matters without HIM LORD JESUS CHRIST there is emptiness no creation. Since 1980 throughout all your name changes all the CONtracts Excuses and BackTracking we have yet to experience Truth or services-you are not alone The world is like like a high school cliques everywhere throughout all the years of learning NOTHING but the same old Un Necessary Hate which is nothing but FEAR Hate, Greed Death, One sided and Smoke Screens DISTRACTIONS LIES . This customer forgives the over charging and the excuses deletion of account with comcast and xfinity mobile yet we choose forgive and love,Over the lies misinformation misleading I forgive a and Pray the world of fear greed awaken and find the Lasting Truth and happiness.

Easy Moving Service, Not!!!. You have commercials bragging about the ease of transitioning service from one residence to another when moving. That is an outrageous lie. It says after submitting a transfer, you just connect your router and turn it on. The white light just flashes away. It does broadcast the SSID, but no internet connection. Thinking of attempting to get help from an “expert” via telephone? They clearly are just warm bodies speaking poor English in India working from a simple trouble shooting script. Is it connected and turned ON? Duh! Now let’s try some resets. Nothing. The person didn’t know the basic vocabulary associated with IT. SSID? Not a clue. MAC ID or IP address? Don’t make me laugh! After a wasting an hour of my time you can finally get them to schedule a home visit, but hopefully your need is not critical. If you think this is a fluke, it is not. The person moving into our old house had the same exact problems. I have even picked up new routers that had to be exchanged. Doesn’t Xfinity have any quality control with it’s suppliers? Considering the money charged for its services, I expect a lot more. I will wager that I am not alone in this expectation.

Very buggy app. Bring the website back to manage gateway.. First of all it’s dumb that you HAVE to use their app in order to setup and use the xFi router. The app is still very buggy and the website should still be an option because not everyone has a phone. Secondly, I am one who takes advantage of the advanced features on routers. For instance, I use port forwarding for many things in my house but am unable to delete or add any ports to current devices that already have ports forwarded. I know many other people online who have this issue and they also would like the website back and are very upset. My theory for what’s causing port forwarding issues is that Xfinity requires your devices to have an iPv6 address and port forwarding does not seem to like iPv6 addresses. And lastly, it would be nice to be able to control our home internet if we are paying for it. Many options are disabled because their so called “engineers” disable many settings from being changed for “performance reasons”. I can’t even connect to the 6Ghz band because you are not able to manage each individual band. Hopefully Xfinity can fix these items, but for now it’s best to use your own equipment.

Unfortunately it’s completely useless to me. My Xfinity app acts as though I don’t have a Comcast modem. I do have the Comcast XB8. However, the app actually has a box as soon as I open it asking me that I need to rent/lease a modem from Comcast. I have no buttons at the bottom of the main screen at all, no “Overview”, no “Connect”, no “People” or “more” like I used to have. Those buttons are completely gone. This same app worked fine when I first got the XB8 modem. I had all those buttons, the app at the top said my modem was connected and good to go, I could see my wifi name. But I switched it to bridged mode to use my own router. My own router has now died so I switched the XB8 back off of bridged mode just today. Since then, the Xfinity app doesn’t think I am renting a Comcast modem. I’ve tried powering the modem off/on. Switching back to bridge mode then back to unbridged. I’ve uninstalled the app from my phone and reinstalled. Nothing I do is making the app know that I am currently renting a Comcast XB8. Since Comcast moved port forwarded, wifi name and password changes exclusively to this app, my XB8 is now more or less useless. Should I be surprised? Not really.

Bugs a-plenty. So hard to connect to WiFi on Xfinity Mobile site. Took forever with the iPhone, now trying with the iPad. No idea why it’s not working, as I can view to pw and it’s identical.🤷🏻‍♀️ As I try rating the app it wants me to “Tap a Star to Rate”. Can I do that? Nope, they’re all blacked out and don’t respond. I’ve copied this bc rewriting gets old as I keep trying to rate the app. Maybe someday…. Oh! I have to hit Send, then it asks me again in another box and That one actually Works!!! 😂😂 Next gripe: When signed on the Xfinity app, allow it to actually know it’s signed in. I try to change a setting , like EcoBill, and it wants me to sign in again. I guess it’s opening a browser. It asks for a verification from the app to allow the sign in, so I allow it. Then Nothing., no browser opens, and no matter how many times I try it keeps taking me through those steps and getting Nowhere. I’d like to change the default browser it tries to open but finding that setting has been impossible so far. The bot is no help whatsoever for any of this. All the other things I could be doing but instead I’m trying to do *anything* with Xfinity and that takes so many Days of my ever shortening life.

Service and app issues. Xfinity is the only option for service unless I got for a mobile hotspot which would end up costing a lot more just to stream on my tv due to how much data it would use. So immediately after plugging in the Gateway, immediately started having connection issues. Gateway would reset on its own multiple times during the day, especially when it rained. After a couple weeks, I set-up an appointment to have it looked at. It ended up being the junction box for external to the house on the communication pole, and nothing inside the house at all. Now my bill shows a charge for Professional Install?!? Oh, and now the app doesn’t work right and can not use the Mobile chat option without is signing me out of the app multiple times and have to sign back into the account. And the automated chat still doesn’t work. I hate being limited to Xfinity but AT&T fiber (previously used at another address with ZERO issues, and better upload speeds too) would be so much better.

Pointless. This app does nothing to help, even resetting your WiFi is fast by just unplugging the device rather than going through its “troubleshooting”… in fact, if you have an outage, your app won’t even work cause it’s trying to rely on the Xfinity WiFi, but your WiFi is down so it can’t work! Shocker. but when you turn your phone WiFi off and go to cellular it just tells you it can’t detect a router. Very silly. Also, forget about cancelling any service through the app. It won’t let you. It does say you can cancel by going through a chat room, but then it claims there aren’t any agents available and you should call. However, if you say you have a different issue or want to add a service, an agent is magically there. Same thing for scheduling an appointment. If you try to book an appointment to cancel, it will say there are no available times to book, but if you try to book for adding a service or help with an issue, there is magically time available to book. If you ever have issues, just go directly to the store. The guys and gals there are great and are really helpful. Unlike this app. It’s dog water hahaha!

Xfinity App & WiFi. I subscribed to the internet service on May 26 of this year. My Wi-Fi modem has been reset two times and I still have the same problem and Comcast was supposed to call me at 9 AM central time today during my work break. Of course they called at 10 AM when my break was over so I didn’t get to answer the phone. I am so disgusted. I don’t know what to do. This is the worst service I’ve ever received. I’ve had problems ever since my phone doesn’t stay connected to Wi-Fi it pauses when it’s not in pause mode. Yes I can’t get through to a live agent I have to go through the automated service on the phone, which does not have a specific reason for me for my calling. I am sitting here now with no Wi-Fi service on my phone. I’m using my cellular data and it keeps pausing when I try to go to certain apps or either the apps won’t open my phone is the main phone and the service is just rotten I would never recommend Xfinity to anyone.

Terrible customer service. I’ve been a customer for over 20 years and can’t believe how much access to customer service has declined at Comcast/Xfinity. It is impossible to actually speak to someone to resolve an issue. You have to jump through multiple IVR hoops and reroutes and the system isn’t smart enough to identify when an issue doesn’t fall under a standard response, for example, itemizing the component fees in a bundle. Nor does it provide an “off ramp” to speak/chat with a live agent when the system can’t resolve an issue. It just restarts the menu and tries to force use of the bot/chat. Seems like you have to go thru this doom loop multiple times before “live agent” can actually be accessed - but only via chat, not on the phone, apparently. This is even more frustrating when you’ve already tried to resolve the issue through the bot/chat and need to speak to an actual person. My last two interactions with the customer service system have been exhausting and completely dissatisfying. If I had to provide an NPS rating, it would be a 1 (unless 0 is an option). What a poor reflection on the company.

Surprisingly good. I’ve had the Xfinity internet for quite some time now, and I’m very pleased with it. We switched from AT&T fiber, which sadly was a hot steaming pile of disappointment. So far xfinity’s internet service here has been a pleasant surprise. I’ve had very few outages (much less compared to AT&T fiber), and the wifi has been fast and responsive. Now I’ve just switch from Verizon cell service to Xfinity mobile, and again I have to say I’m pleasantly surprised. The service has been very good (I’m sure it helps that Xfinity contracts Verizon’s cell towers), and it’s far cheaper than what I was paying with Verizon (whom I had really great service with. I only left Verizon for the cheaper monthly bill). Thankfully, up to now, I’ve had great experiences with Xfinity customer service (and I’ve called on different days for different things), and I also really enjoy using the app and I like the interface. Whoever the engineers and coders are, give them a raise! The app’s interface is clean, modern and very responsive. And I can do EVERYTHING from one app, and I love that! I can check my account, manage devices, manages internet & mobile service, stop/pause wifi to my devices, be notified of outages, and many more features. My verdict for now: great job, Xfinity - keep up the good work. I will keep my review updated, in case anything changes. (I really hope it doesn’t.)

Xfinity has too many apps. The latest looks like an advertisement page and is very repetitive. It is somewhat difficult to navigate thru since you click on one thing and it takes you to another xfinity app or to the website. If I wanted to navigate thru the website I would just go to the website and not download the app. There are multiple Xfinity apps available and they all need to be condensed down to one and made much more user friendly and simpler like perhaps single icons able to be moved around to the customers needs. I shouldn’t have to go thru two apps just to sign in twice on the actual website to locate my plan details and billing details, or hunt it down in one app, when I could just click a small square icon that says “view my bill” I am not impressed at all and please remember some people of all ages are not very tech savvy so simplifying everything and condensing everything into one app would save money with less of a need for hourly rude customer service representatives overseas and/or local that are frustrated trying to walk granny-Yetta through and app to locate something over the phone.

Horrible service and stuck. Service horrible and inconsistent everyday since Covid. Upgraded speed etc even went with their modem router combo because I had my own and they were going to limit my data. They also don’t tell you this but if you use your own modem and router they cap your upload speed too. Even with the upgrade from one modem router combo to the latest modem router combo I still can’t get consistent data to my house. I can run connection tests all day long reset gateway as the app tells me to as well as the automated chat and the live agent say to do and nothing fixes it. Even sent a guy out and they replaced a cable to my house and it still didn’t fix the problem. Connection speed can say all it wants but my devices don’t get it. All day buffering or timing out. I can run a speed test in the browser and get 900mb/s the first test then 51mb/s the next test. The worst service ever and in my area it’s the only freaking provider. This company is a joke. Charging 175 per month just for unreliable internet for going in 3 years. The second Verizon comes to town I’m dumping this service and they can come pick their equipment up in the dumpster at the corner store down the block.

Absolute scam!. Every time I try to pay my bill it says that my number is not recognized as an Xfinity user. I bought my phone and my service and number has been only through Xfinity. I have to miss work and go to an Xfinity store every time to attempt to fix the issue. They screwed up my credit score because of THEIR ISSUES! They are a capitalist company that hires people probably from Iran to handle accounts. My fiance tried to transfer internet and they cancelled mine and hers and started a new account. Im going to the Xfinity store tomorrow to transfer back to StraightTalk. I never had these issues with StraightTalk. If you want to know what it’s like to deal with a company that appears to all be strung out on hallucinogens then go to Xfinity. Otherwise, AVOID AT ALL COST. I have hired a lawyer and my credit score WILL BE FIXED NO THANKS TO YOU JOHN THAT IS OBVIOUSLY IN A THIRD WORLD COUNTRY THAT RUINED MY LIFE! I own three billboards that you see coming into Bloomington Indiana and I swear I will have them all say “Xfinity is a Scam!” Ps. Just called again and someone that probably has an Iranian flag tattooed on them hung up on me for asking for an explanation. Pss. If you have an IQ of -10 Xfinity will hire you!

Terrible experience. Xfinity make it near impossible to speak to a human. Their AI assistant is absolutely useless and took forever to get me to a human agent. When I finally got to one, as opposed to fixing my connectivity issue, he/she tried to upsell me on a new plan. I was then sent what looked like a very suspicious link, against my better judgement I clicked on it and was asked for my SSN and DOB. At that point I aborted. I then tried calling and finally got past their assistant and on to a human. It does seem like the link was legit but really zero trust with them right now. Yes this is more a review of the customer service experience with Xfinity than the app but the app is annoying as well as well, mostly opens browser windows and makes you sign in again. The assistant tries to get you to sign in, despite accessing it from the app where I’m already signed in. I doubt the other providers are much better but just wasted 2 hrs of Sunday morning with this. Internet is a necessity in modern day and age but the monopoly just a few ISPs and availability zones means a company like Xfinity is allowed to be this incompetent. Just seeing the tagline for this app “Manage it all. Easy”. That is so laughable.

Thank you. We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.

Trapped?. Had a Netgear router with which I had all sorts of problems stemming from what appeared to be Dos attacks. Kept asking for a new IP address and Comcast wouldn’t do it. Their instructions to shut off the router didn’t work, even if shut down overnight. So I pretty much had to go with Comcast’s gateway if I wanted consistent access to the internet. So now I’m trapped with a gateway that allows me access to the internet, but is not customizable at all. I can’t shut down access to everyone, unless all devices are assigned to the same profile. Not very helpful with young kids that need parental controls to filter content. Parental controls are advertised, but they’re really Comcast Controls, and parents have no input on what content is filtered. And the Comcast Control does let pornography through. Not my idea of good parenting. Overall not happy with my extremely limited choices here. Choose my own gateway that Comcast seems to do whatever they can to prevent it from working, but is customizable and controllable, for those intermittent periods of time that I get internet access. Or, get internet access with with no control over content. Really thinking I might cancel it all-together.

Just give us a the option to call customer service. The chatbot is practically useless for anything that isn’t basically common sense for those of us who grew up while the internet was basically becoming nearly ubiquitous. My gateway crashed hard. The chatbot can’t help. I have ran all the tests. I have unplugged the gateway. I have moved it’s location. I have reset it from the app. Nothing works. I just want to talk to a human. Now, I’m well aware I can google the number. That’s not the point. I should not have to go to a third party search engine to contact you if I am using your app. Your chatbot even absolutely refuses to give me the number. I’m about to google the number, I just wanted to make sure to tell you how I feel about your app before hand. I can not wait for the day that I never have to contact you ever again, because as soon as I possibly can I am changing providers for good. I will hotspot from my phone, I will go back to freaking dial-up if I have to. Your service is atrocious and it is a crime against the working class that you and a very few others have created an oligopoly gateway to the internet. I am done.

Total garbage and useless. This must be one of the worst account apps I’ve ever used. It’s impossible to get all your account info properly displayed. It gives partial info and managing your packages and add-ons is a task if you’re even able to. I tried to add on a premium channel package but haven’t been able to do so as I cannot trust the app being correct. Couldn’t get to my info without using the assistant as everything appears to be hidden or you get a message to call a number instead. Calling defeats the purpose of using an app. It showed my current rate and the add-on should add $10 but immediately the updated estimated cost jumped by $30. I won’t continue purchasing a package if the info is not reliable. New apps and improvements should actually help improve customer service and this app is no longer intuitive as the old one was. The web version is also no longer as helpful and clear as it used to be. I hope this is not a way to force people to call customer service so they can try to sell you more or convince you to upgrade for something you don’t need as they also recently tried to do but that’s a different story unrelated to this app or is it?

Great, but could use.... Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices.

The worst customer experience ever. The service I received with Xfinity today has by far been the worst experience I have ever received with them. I was transferred to 5 reps, hung up on, and lied to. I talked to the first rep through their app to extend my bill I was told twice in the messages that my bill was extended. I come home my services were cut off. I then spoke with another representative who did not listen to anything I said, so I removed myself from the call. The second rep acted like they was helping out just transferred me to nobody, the third rep repeated himself and had no resolution. And proceeded to put me on a hard hold and hung up. The fourth rep was the only one with common sense but still was no help. The fifth representative got smart and also pulled up information that I already knew and told them when ALL I WANTED TO DO WAS FILE A COMPLAINT but I everybody wants to transfer me and not take me to the right person. But I do not fold easily. Nobody absolutely nobody helped with assisting me on my problem for today. If you have Xfinity leave! Got to Verizon fios anything is better than Xfinity at this point. They have always had bad customer service but this by far was the worst experience I have received. I will complain to FCC.

App glitch? Or are they being cheep?. This app is both a blessing and a curse. This app will allow you to make your payments on time, and see what is going on in real time with your Wi-Fi. Which is a great thing about this app. It lets the consumer know when a bill is due if somebody is hacking into your system or trying to, and you can get into customer service whenever. Now the bad part of this app. If you make early payments on some months. Another month it’ll say $0.00. It will look like this is what you owe but on the contract you have to click on it to actually see what you owe for that month. Granted it usually does a good job by telling you what you do owe for every month. However, on the special occasions it will exactly what I was talking about and then as soon as you want to pay for the next month. The payment will be more expensive than usual. The reason being it’ll give you a late fee Wi-Fi for last month and Wi-Fi for this month. So hopefully they fix the glitch because I would give it five stars if not. Also, maybe it’s not a glitch and they just want a little bit extra money and this is a good scam way to do it.

AMAZING. Xfinity is AMAZING! I recently just moved into my new apartment, and they were the cheapest AND best option around my area. The internet service is awesome, super fast, and reliable. Honestly, out of all other internet companies in major populated areas, this is the go-to. No hidden fees, great service, and the app itself is one of one. Speaking from the common person, they are great and trustworthy, which I value the most. I can’t speak on their home security performance ( I’ve seen a few bad reviews on it for some reason) but for Wi-Fi they are extraordinary. I get alerts whenever someone connects to my Wi-Fi, I get alerts of internet speed and access, and also data limits. As a college student, it’s the helped me out so much especially through financial struggles and keeping me connected so I can stay on top of assignments. If you’re doubting, give them a call! Customer service is welcoming and friendly, and are willing to help you through any issue you might have.

Old Tech - crappy “Assistant” fails half the time.. I just want to click & quickly get my Internet Usage. Instead, you’ve made this data only available by using the Comcast Assistant “tool” - which is incredibly slow to load no matter how I use the Assistant. About 50% of the time, it doesn’t load at all (error message or just keeps trying to load over & over). If I do get the Internet Usage data to load, I must click again to “learn more” & that works about 50% of the time. It’s at least 5 minutes to get the full answer from your clunky & unhelpful “Assistant”. Do you test the customer experience? It’s awful. You’re a tech company with a buggy, slow mobile app (iOS). Rewards is also slow to load. App often makes me sign in multiple times to get to account info or rewards. Why not use single login with Face ID instead of multiple, password-required requests? Again - it’s a super clunky app from a tech company. What the actual frack are you doing with all our money? Definitely not hiring the right people to manage your mobile app. It’s 2024 - no excuses for bad customer experience in an app.

Regret having their service EBB department conduct to disabled persons. Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital

No details on Usage. I’m new to Comcast and they let us know about all the awesome features with the app. Being new to Comcast we got two courtesy months to see our potential usage would be. First month (December) we went over by 10% on a 1TB of data. The month of January last courtesy month and this month I had some family out of the country for 3 weeks so less devices and less time being home throughout the month and by the 20th of Jan. We were notified we used 125% of data. (So we went over) called customer services they can’t see and not very helpful. Unable to tell me why or how we went over all I see is the several devices connect and 1-17% daily use which doesn’t tell me how many gigs or usage is actually being used. To top this all off we were notified if we wanted to upgrade we can go unlimited for $15 more so I decided to use my own modem and return there which even out because of their $13 device fee. But soon to find out it’s $50 extra to go unlimited if we use our own modem which not disclose by a rep or on our contract paperwork.

This is the worst app I’ve ever used in my life. There is no ability to reach out to Customer Service through the Xfinity app. The service is horrible no Internet service half the time in the condo even when I’m standing across from the router modem. No one available to help chat does not offer help it just ask you repeatedly for the same information about what you’re looking for help with and then just keeps going over the same thing no help available. I would never recommend them for TV service or Internet are the worst consumer services I could find. I’m pretty sure if anybody reached out to the attorney general services that are being billed and not provided by the company that this could probably be a problem for them. When you start up service with them initially, they will make extra work for you in order to pad the bill. And this includes drilling and rewiring for areas that don’t need it. The equipment I had to return three times because I received dirty equipment from other peoples home right after Covid wrapped in plastic like it was new out of the box. Delray Beach Florida Xfinity store has the equipment. I don’t know if it’s for every store.

App hasn’t worked in over a month. I previously moved out over a month ago , the app worked fine before then, when I got to my new address the app tells me to text an agent so we can get you up and running. I text the agent , the message says we have found multiple addresses associated with my mobile number and to determine my proper location and to enter my house number. I text the right address ,then It says we’re going to call you. Comcast customer care has transferred me 4 times trying to figure out why I cant sign in. I tried deleting and re-installing the app, they checked to see if i’m at the right address which It was ,I still can’t sign in. I can sign into the “my account” app and also the xfinity website, my modem is working fine I have over 200 mbps. Comcast customer care tried nothing that I didn’t try , asking me if i’m using the right account and password , its incredibly frustrating when I need to use this app for the XFI pods, when they go down theres nothing I can do about it, I can’t check their status nothing , It shouldn’t be this difficult to figure out considering it was working fine at my last address, i’m using the same modem I had before makes zero sense.

New cable. Have been a Comcast/Exfinity customer for over 30 years rarely had problems. 1 box stopped working took it in to get a new one they insisted I update to the new system because they don’t use the older boxes any more. Ok so I exchanged all 4 boxes have issues with them go back and am told oh they don’t work unless you have our internet which is way more then I pay but I get a package deal anyway leave the company I was happy with for over 30 years to get the stuff working correctly. Jokes on me I now have bigger bill and I spend more time rebooting the new system then watching shows and that’s not counting the update it does itself where everything shuts down. The remote takes it’s sweet time to work. Have exchanged boxes several times in the last few weeks. Have had customer service on phone and repair person at my home to run new lines. They left wires laying on the ground punched a new hole in my house not so neatly I might add. The old system worked great now I am worried all this rebooting and updating is taking a toll on my computer now.

Too much off app. This app is ok, but you get kicked online just to troubleshoot and then you’ll have to log back in because it doesn’t even carry any of your info over as a tie-in. Why send me online? There are certain functions that should be on the app like the old app had set up and this one should have kept with that because I don’t want to log into a phone browser to see if my connection has issues. This app seems more for “looking” at things as a feel good, while all the work is done on a browser. What’s the point of the app then? There is no real functionality to this app other than to see what things at a glance that most don’t care about. Oh, you guys made this app as the “front page” because you can’t make the app work with the system you have now and couldn’t mimic the old app because you don’t have those functions here. Got it. For those looking, this app is pointless, just bookmark the Xfinity page onto your phone to go straight into that because everything you need is in there and it won’t forward you onto a browser because you’re already on it.

Alert sound not consistent. A waste of time and frustration. Just go to your admin page through your browser. Absolutely zero help with app flaws. While I appreciate being able to see unauthorized devices connecting to my network. I am dissatisfied and disappointed that the alert notification does not always work. How effective of a app is it, if it’s basic alert system does not function properly all the time? I am constantly having to check for myself to catch the unauthorized devices connecting, to pause them. I have spent since April 2020 trying to get Xfinity to address the unauthorized devices ability to keep connecting no matter all the menu actions I repeatedly take, and switching out my modem 4xs so far, and still I have unauthorized devices reconnected within a week or two. Why does Xfinity have a app to find issues, but it’s like pulling teeth to get anything but basic help for the issue instead of actually diagnosing why it keeps happening? Very frustrating. I like the app, but Xfinity customer support is time consuming to get them past just the basics each time. Customer support is in bad bad shape. Who are their Trainers? Epic fail! The app is great, but fails to notify consistently.

A pain. The automated system is not very user friendly. First, I was trying to find the number to call customer service to no avail and was forced to to talk to the automated service just to chat with a real person. The real person told me that he or she could call me so as to verify things discussed. When I replied “sure call me to verify” the person then said “I can’t call you” which was confusing considering the Xfinity person stated he or she could call me. So after five six back forth messages of the same message I finally received the customer service number I wanted from the beginning to actually talk to a real living human being. I called, had “17 minute” waiting which was actually 25 minutes of waiting. After 45 minutes of talking to a live person from another country things finally were clarified. I also was told wrong information about military service discount and was told to go to a physical location of Xfinity only to stand around for 10 minutes for the staff member who called me up to say “the store does not accept documents like a DD214” and directed me to go online. Thank you Comcast for making time money and gas on something I could have done from home.

When I am connected everything is great. I received a letter saying my current box as having problems ( I didn’t notice any- and it’s probably less than a year old), and that you were sending a new one. Well I got it and installed it per the instructions on the app- easy btw- it seemed to work. At first it looked like it was working, but the phone wouldn’t connect, and the internet light wasn’t on. Later on in the day we couldn’t connect our devices to the network, so I restarted it, and then reinstalled it. I reinstalled it again in the evening. The app told me it couldn’t connect to restart, so I just reinstalled it as a new device. The next day - no problem. Then around 5:30 the kids told me the internet wasn’t working. Sure enough the app wouldn’t connect. When I finally got to log in, I reinstalled again. So far, so good. I am hesitant to return the old box. Trouble shooting did not work during this process. I will go to the physical store this week. Maybe someone there has a solution. ☹️

My new xfinity system doesn’t work still. So on July 9th I was excited for my supposed new great system from Comcast. I was told I would have faster internet, reliability would be excellent.... Well after install that night my bedroom tv wouldn’t work on any channel . I was told to reboot my new less than 10 hour installed system. It worked for about 30 minutes and froze again. Because of my busy schedule it was 6 days later before I could meet a second technician to resolve my issues. He worked hard my living room tv seems to work better and my internet seems to work better, but my bedroom tv still freezes and needs the box to be reset every couple of hours. Don’t know what the problem is but I still don’t have a dependable system. The people are willing to come out in a couple days but the fact is I still need to clear my schedule to let them in and free time is not a luxury I really have. Not sure how to feel about the whole situation other than angry and frustrated at the same time. But they still are sending me a bill for an in dependable service that I can not seem to use when I actually can sit and relax after my 16 hour work day.

DO NOT USE THIS PROVIDER. I have been a customer for nearly 3 years. The first 2 years were good! Low price $60 a month for average internet for the first 2 years! I’m now spending double for very poor internet, that they tell me is better than my plan before. It’s literally the second best internet option they provide and someone my internet just stops for no reason. Even with there newest modem to this day. This has been happening since my 2 year non-contract has expired. I keep giving them a chance because I “believed” in this company and as we all know it’s a hassle switching providers, but at this point I’m going to have to choose another company. If you are planning on switching after their AMAZING 2 year non contract deals, then this is the provider for you! Take advantage of them like they have been taking advantage of their loyal customers for so long! But if you want a long term provider who actually cares about their customers than choose elsewhere! The pain and suffering a service provider has caused my family should be illegal! BIG MIDDLE FINGER to the sleaze bags that run this company. It’s run off money! Hope this helps someone!