Jane - Eastern Cape - Awesome...but needs a little tweaking 😉
I am absolutely hooked on my Fitbit! I bought the Charge 3 and I hate taking it off. I love the notifications it sends if I haven’t moved from my desk each hour, I love the fact you can challenge other friends and colleagues to weekend, or weekly challenges as well as track your own performance. It’s got me more motivated than any exercise book, or personal trainer. The only downside I find is that it’s not 100% accurate. My resting heart rate on an ECG machine compared to my Fitbit has a difference of 10 beats per minute...that’s a big number when you’re trying to work in fat burn mode or/and cardio. In addition, when I train with other people my steps are pretty much the same but when we e all walked a 12km walk (as we’ve done consistently this week), my Fitbit comes up with almost 2km less than the others! The only time it’s accurate is if I walk with my GPS on my phone and then sync the data after my walk/run. In addition the calorie counter has very limited good options and scanning them and sending them off is too time consuming. I find I’m using the “My Fitnesspal” app to monitor my food intake...please look at their app and try and make the Fitbit calorie counter more user friendly. Apologies for mentioning the bits that need “tweaking”, but it’s constructive feedback that I feel is important. All in all I am so chuffed that I have a Fitbit as its now become a way of life for me! Thank you to the Fitbit team of developers ☺️
Mssmith0516 - FitBit app is pretty good, minus some frustrations
I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy.
I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day.
Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
Karen70333 - Inspire HR
Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate.
Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
Noaccountname - So much for bug fixes.... and they were fixed!
Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please!
Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
Maggie's Shuffle - Fitbit program
In 2013, I bought a Zip and used it to track steps, which encouraged me to improve and increase my activity, culminating in an 8K walk/run in September 2013. I had been using different apps for diet and, although I was maintaining weight, I wasn't losing. In May 2014, I decided to put all my activity and diet into one program. I compared a few and ended up with the Fitbit program. By September 2014, I had lost 20 pounds. A miracle as far as I'm concerrned after so many years of trying. Most important, I feel healthier. I recently changed to the Fitbit One as a tool for my next goal....the next 10 pounds and to help me with my sleep cycle, which I have found to be amazing. The best thing out of all of this is that all the tools are together, complete with trends, journal, archives, and incentives. I have read some of the other reviews and find that one-dimensional observations of a multi-dimensional program lack the information and experience needed to be fair. If you buy a product knowing that it does not link with an app you are using, why buy it? Because the product, even as a stand alone, is good. In any program, the key is the user, whether the product integrates with an app or not. So, I have stated on the Facebook page that I am happy with the product and program and I reiterate that here. Fitbit rocks!!! Thank you!!!
GG245777543236 - Feel Naked w/o my Fitbit! But....
I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
Hilexi12 - Loyal fitbit customer
Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
Gypsytamp - Used to be a great device now a headache
I had a charge HR and a charge HR 2 for years. They worked great and almost never had issues. This year I bought the Charge 4 and found the dreaded active zones, which was so discouraging to working out that I returned the charge 4 and sought out a charge 3. I am almost weekly having issues. The watch and app won’t sync up to show the same stats, and the Charge 3 is always having issues syncing. Once a month since buying it in November I have to take the watch off my phone to re upload. Now I am trying to sync it to my phone again, and error codes non stop. The only solutions offered are to update the phone IOS or the watch app. Both of which are updated, and I don’t seem to have an option to do a manual update. Seeing all the forums of people with these issues that Fitbit has done nothing to help out with is a poor display from the company that I used to really love. People keep having problems and the company says nothing for months to a year, but they have time to send out an email saying they’ve been bought by google ? Really disappointed in how this company seems to have gone downhill in quality of their customer service and how well their products work. I can’t buy a pricey watch because when trying out Versas they won’t read through my tattoos. It seems the only option is a new product if Fitbit doesn’t do something to actually help customers out from all these issues.
Last_avenger - Infuriating meal tracking
This app is great for casual fitness tracking based on steps and heart rate but lacks important features like workout recording and gps functionality. More importantly, if you use the app to track meals you will regularly find yourself wanting to slam your head into the nearest wall. The search function is incredibly poor, returning baffling results for simple searches and not including an ability to search by restaurant or brand. If you cook a meal at home and have the package barcodes handy it’s easy enough, but god help you if you want to accurately record your meal if you eat at a restaurant or order out. It would be understandable if just local restaurants weren’t in the database but it’s just as hard to find your meal if you’re eating at a well recognized chain. Worst of all, certain foods and beverages have multiple entries for different portion sizes or for the same item sold at different restaurants or stores which crowds out the limited results when searching. For example, Coca Cola has different entries under many restaurants and retailers yet an ounce of the soda has the same nutrition information regardless of if you by a bottle at 7-11, order one with your meal at Applebee’s or get it at the McDonald’s drive through. It all adds up to a frustrating user experience which actually deters people from the goal of the app which is accurately tracking their health and fitness.
Seely rd - Great gadget
I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use.
It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity.
I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
Nastasiaelise - Today View Freezes. Help!
I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!
Hollylovesugly - Disappearing Data
I want to love Fitbit and this app but the devices and the app are so glitchy. I tried a Fitbit in 2012, it lasted less than a year before it died completely and support was no help. I was gifted a Charge 3 last year. Again, lasted less than a year (7 months) before it stopped working completely. Fitbit ended up replacing it and the new device has worked fine so far (its only been a month) but now the app is where the issues lie. I literally watch the tracked data from previous days disappear in front of my eyes, particularly the exercise-related information. This has been going on for weeks. I started a challenge yesterday related to tracking active minutes “in the zone” and it doesn’t seem to be connecting my active exercise minutes to this challenge so it shows that I’m making zero progress. I did give the app two stars because the adventures and virtual hikes are fun but the options are really limited. I liked the features of the premium upgrade but my Fitbit died shortly after starting the free 90-day trial so I didn’t get to try it much. I was going to pay to upgrade recently but this disappearing data makes me feel like it’s not worth the money so I’ve held off. This app has tons of potential but is very buggy. Also, I think releasing less models of watches could be a nice change in order to allow them to focus more on quality control and getting more things right with fewer model options.
Hvhsbv - Very good..but needs an update for adding custom foods!
Often when I’m logging in my food I scan the barcode, especially if it’s something I haven’t previously logged. 90% of the time the nutrition facts that the barcode reads is the same as the nutrition facts on the packaging. HOWEVER, 10% of the time the calories don’t match or the sodium/carbs/potassium etc don’t match. So to get an accurate reading of my daily nutrition I choose to add it as a custom food item and plug in the right info. This is where the problem/update is needed. My example for today was my Special K brand protein shake didn't match the right facts when I originally barcode scanned it (said there was 0mg potassium when there’s actually 570mg, said there was 10g of cholesterol when there’s actually “<5mg” etc). So I go to start plugging in the info on the custom option. What NEEDS to be added is a decimal point option on the keypad (ex protein shake has 0.5g of saturated fat, had to leave it at 0g because I can’t type 0.5 because there’s no “.” option, same with the “<5mg” had to leave it at 5mg instead). PLEASE ADD a decimal point option for custom foods OR AT LEAST allow us to send requests to update your food databases if the apps nutritional info is different than the products info!!!
Eschfineart - Love my Fitbit Versa, but...
I bought my Fitbit Versa Lite after weight gain due to a back injury. It has done a wonderful job motivating me to move more and eat healthier. I’ve lost four lbs in just the past few weeks. The sleep Score and record would be awesome if it worked accurately, but it is not working well at all for me. I’m in my mid-60’s and I wake up to go to the bathroom a few times a night. Even though I’m only up for a few minutes and usually fall right back asleep, the app splits my night into several segments, each usually under 3 hours so I only get the simplified sleep details for each (or sometimes for only one or two of them) even if I’m getting 5 hrs and 30 minutes total. I don’t understand why it doesn't just keep tallying my sleep noting those 2-3 min bathroom breaks as awake periods in the total night. Last night my Fitbit only recorded sleep from 3:15 am to 7:10. I actually went to bed at 11:30 and slept very soundly until 1:15. Went to the bathroom and right back to a sound sleep until 2:45 when I woke up briefly for another bathroom break, then, right back to sleep again. My app doesn’t show or count any of my sleep from 11:15-2:45 and there’s almost a 30 minute gap between me going back to sleep at 2:48 and 3:15 when it actually did begin recording my sleep. What’s up with that??
I also wish the calorie count was more accurate. Selected items seem to be based on user input.
Greatness4DLord - App Is Unstable
I’ve been using the Fitbit app for a number of years and lately I’ve had more issues than I can count. I have seen people get kicked completely out of challenges as if they quit the challenge. I’ve seen post disappear as if the individual deleted them but did not. I currently cannot get to my groups, community or feed. The app is so glitchy and unstable at this point. It doesn’t seem like anyone at Fitbit is doing anything to resolve these issues. So many people having issues setting up challenges or wait they disappear and they cannot see them on their dashboard. Here is a good one Fitbit rearranges where they are and moves them to the bottom of the screen under all the other app features. It would be nice to see some stability in this App! It’s been around long enough that things should not be doing what they are doing. Oh and one more thing Fitbit needs to work on is this Fitbit jail garbage. If someone reports someone YOU FITBIT should be investigating what was reported!!!! Innocent people have been reported when it was the person who reported them was the terrible user and should have been removed from the community. Please Fitbit fix the issues we are all having so it will be a better app. I even PAY for the subscription and have issues which is also frustrating because I’m pay for things I cannot use. Thanks!
A Concerned Professional - Paying for previously included features
I enjoyed tracking steps, sleep, etc with my prior fitbit, so when they came out with one that measured HR I was excited to upgrade my watch. I am a RN and I am prone to fast heart rates. This really helps me track it through the day and monitor it while I work out. There is about a 3-4 second delay in the HR reading when my HR changes which seems reasonable as it has to monitor the change. It doesn’t do a great job when the HR gets really high- 170s + which is frustrating when I’m jogging on a treadmill. It is worse when running outside.
The fitbit app used to INCLUDE the trends of your heart rate, included when you were sleeping. I updated the app awhile back, and now you HAVE TO PAY for a feature that was PREVIOUSLY INCLUDED. That is why I am giving this app such a low rating. If I had not updated I would still have had this feature, until the app FORCES you to update. This is total crap!! I’ve had a fitbit for years and years. Next time I am purchasing a APPLE WATCH. How dare you charge for a feature that used to be included?!! What a crappy business move!!! You have lost my business!!! Oh, and I’m always eventually having problems with charging my device. Ugg!! I tell it to all day sync, but it never syncs until I open the app and manually do it. If you get too much data on the watch it coverts all your sleep data to simple logs instead of the complex info. SO FRUSTRATING!!
Road Runner 1971 - My partner in fitness
I’ve had my Fitbit Ionic for a year and a half and am very happy with it. This is my 3rd Fitbit and the Ionic addresses the issues I had with my first two ‘bits, namely a one-day battery life and the fact I couldn’t immerse it in water. The data collected by my Ionic is logically and usefully displayed on the Fitbit app. I’m a recovering heart attack patient and the heart rate data compiled in the app is essential reading for my doctor. I transcribe the heart data onto my own spreadsheets and provide them to my doctor every time I have an appointment. The accuracy of the readings is impressive and consistent and when my numbers are taken three times a week at my cardiac rehab sessions at the hospital we’ve come to use the Fitbit’s heart rate number over that of the nurse’s oximeter because my Fitbit tends to do a better job filtering out the “white noise” of my a-fib condition. Medical science is a data-driven discipline and being able to provide my doctor with hard data each visit is immensely valuable. My last doctor’s appt in April lasted NINE MINUTES - all because I provided the spreadsheet numbers compiled by my Fitbit and displayed on the app. If you’re trying to talk to your doctor about your health and how you’re feeling and don’t have numbers to quantify your opinions, well, you’re only guessing.
Jlrwfi - Ugh!!
I love my FitBit! It is obviously made to help you, I love tracking my steps and exercises and sleep. It quickly becomes an addiction and I don’t even want to take it off to charge. My husband’s company uses it for wellness and using it gives us discounts, which is also great!
The problem is that we are working on our 2nd Charge 3 we paid for AND 2 replacement charge 3’s that were sent to us, in less then 2 years!! They may replace it the first time, but then they claim it's out of warranty the second time. Having a device that breaks 2-3 times in less then a year is completely frustrating!! I’m at a point were I have to do 5-8 steps multiple times a day to have my FitBit only work 1/2 of the way it did originally! My daughters Versa has been the same way and it’s extremely frustrating.
I have been using FitBit for many years, because I love them! My first FitBit lasted several years and was awesome!! I’m at a point where we may be trying different tracking company and forgo my husband’s company wellness benefits, because I am tired of paying for a device that doesn’t consistently work! Each issue has been different and the company blames your phone, your app, your computer for the problem. Then they send a refurbished device to replace the first broken one and then when that one breaks they tell you it’s out of warranty and offer you a 25% discount on a new device. Very frustrating!
Deanned - Done with Fitbit
Update: one star is too much. I’m wearing a Fitbit again b/c it was a gift. Completely useless. Never syncs, I don’t even look at the Fitbit or the app anymore. Too much crap on the screens and no way to simplify. It’s sad that they have ruined what used to be an awesome and simple to use product and turned it into a useless piece of plastic. My Alta HR band was breaking repeatedly where it attaches. I kept gluing it back for over a year. Finally decided to get a new one and of course, had to get a different model b/c it’s discontinued. Got it, said it could d the tracker, tried to connect endlessly. Tried every recommendation, then called customer service, who just had us repeat everything we’d already done. We returned it. My husband had the same problem w a Charge 2 replacement, and when he called they just sent him another one, that worked. A month later, we decide to try again. Order another one, app says it found it, endlessly tries to connect with no success. Thought I’d try to go back to the old one, and see if epoxy would hold. But I had deleted it when trying to sync the first Inspire HR, and now the app will find it, never connect. Customer service provided zero help, so I’m looking for an alternative after many years of loving my Fitbit. Have a scale that’s useless now since I’m not going to use two separate apps. I don’t know what happened to this company, and I’m sad to see it but i got good use for years. Time to move on.
Tigereyes29mn - Rockin App!
This app is awesome as is the watch itself. So many ways to personalize it and you have control over everything but it shows you some tips about nutrition and activity, sleep etc. in a way that is also unique to the user in some form because I have a friend and we don’t usually get the same messages which shows me that the people behind the scenes who developed this app and do the updates etc. worked really hard to make an excellent program that takes you or puts you front and center which is how it should be but I tried a couple different watches and their apps if they had them in the first place were so cookie cutter it was ridiculous one didn’t have any gender but male on it!!
So in closing if you are looking for a quality watch with a great app and free is great it is but try the membership at least one month it seriously adds to the core program they offer monthly and yearly so a month is 9.99 we can waste 10 bucks at a coffee shop or fast food in a blink so no excuses🤨 take it from someone who was a huge skeptic about the watches and their actual results IRL, I just thought they were a trendy waste of money 😂 look at me now writing a book praising this watch and it’s app 😳.......,
TomeGirl - Good Product terrible Support
I live my FitBit, when it works. I wear it constantly and rely on it to keep me moving. The heart rate monitor and sleep tracker are fabulous additions. The reason I can’t give it more than a 2 is because it’s customer support is awful. I had what I thought was a simple broken band after 4 months of use. The band broke from pure use, no impact, I only removed the FitBit to shower and charge it. The customer service response was to have me return the entire device and get a replacement. Simple enough, but not sure why they would just mail me a new band. I put it in the mail and sent the tracking info as requested. Over 5 week later, I finally got the new FitBit. I emailed a few times to get a status and ask when I would get it. Nothing! No response or anything. It finally showed up 6 weeks later. I was so excited and have been wearing it daily and upping my steps. Except they must have sent me a refurbished model. The battery doesn’t hold as long as the last one. The watch face brightness is glitchy and I can’t see it during most walks and sunny days. And now, it’s gone dead on me twice this week. It has a charge but won’t respond when I try to charge it more and “wake it up”. Time for a Garmin! Oh, and somehow my trial for Premium is now fee based and I can’t find a simple way to just cancel that subscription. Good product terrible support!
CCW223 - I switched to APPLE!
I like the FitBit app BUT the watch always has glitches. My text no longer come on my watch face like they did before and I have done every check, measure suggested and reset my watch to know end. Every time my husband and I do an update something else goes wrong and you half to guess which part of the watch or phone app won’t work this time. I have owned my watch for three years and the battle is constant. My husband two years. Since my last review and update my watch will not turn. I have cleaned the charging points, roughed them up with a brush and cleaned my charger, still it will not do what it is intended for. Also FitBit DOES NOT have the capability to change the battery which means a $200 Versa watch (at the time) is JUNK! So our solution to the problem has been to purchase Apple watches. It is spot on and has ZERO glitches in the month we have owned them and we have done one update. Where Apple lacks is its ability to have sleep, diet, and caloric monitoring in one place. IE you have to have a separate app for these things so for example I use FatSecret, pillow and 8Fit for these items. So in comparison if you want something that works use Apple but if your looking for a program that works half the time but is all in one place Fitbit is your solution. The only way I would go back to FitBit is if they made the batteries changeable because batteries loose there ability to charge over time even if you let them go dead and then recharge.
The Zenth - Overall a great pair (app & Fitbit Flex) except some bugs
My Fitbit Flex works great with this app. The app works great most the time except for the few “bugs” that it has.
First one is the messaging part of the app. Whatever message is at the top of the screen is basically unreadable. It’s hidden under the top banner or menu or whatever. So I order to see it depending on how long it is I either have to pull down on all the messages or have my fiancé send me a message so there’s a different one at the top.
Second issue is the fact that I open up the app and it syncs just fine. However, there are several things that don’t refresh and show that they were synced or updated with new data. For example: weekly exercise, steps per hour, sleep information. Basically most things underneath the top circles. So, leaving the app and bringing it pack up doesn’t work. I literally have to close the app all the way and re open it to get everything to reflect what was already synced and updated. I’ve been having to do this for several months. The last update didn’t fix it so I’m hoping someone reads this and can help fix it. It is not my phone. I’ve tried turning it off and turning back on several times in the past months.
Please help! I’ve gotten to the point where the app is not really enjoyable anymore. Messages and my own data are a hassle.
Tmdbeagles - New Version is Terrible
I love my Fitbit, just updated my hardware for the third time to the Charge 3 and I love it! However I had to leave a review for the first time ever to say how much I HATE the new version of the app. Before, you could customize the tiles and then you wouldn't have to mess with it ever again, now that's not the case, the challenges have been moved to the main screen, I constantly have to move the challenges out of the way, since they default to the very top, so I can keep the water tracking tile at the top. Once the challenge is over, they take a while to go away, which before it was on the main screen was fine, now that the challenge is on the main screen, they are just in the way of any new challenge. Plus you can't tell the difference between old and new challenges when you try to move them. And the main screen doesn't remember where you were when you click on a tile, so if you click on a tile, when you go back to the main screen, you return to the top, this is especially annoying if you have multiple challenges you are checking, since they are all named the same you have to find a new way to figure out which challenges you've already looked at and which you still need to look at.
I hate app updates just for the sake of doing an update. There have been improvements in the hardware that added value, Charge is now waterproof!, but there was no improvement to the app and now it's just terrible.
Txbid - I love the app but have a complaint
I absolutely love using the Fitbit app to track my activity. I’ve been using it for years and am looking to but my forth tracker in a few months. I have the premium membership and it really does help me with their programs and added features. I especially enjoy the get fit bingo and love challenging my friends. You can even challenge non-premium members which is great because I get to share the fun with anyone I want (which is smart on the business side since now my sister has premium because of it!). However with everything I enjoy, I’m getting frustrated since my active minutes are not syncing properly. When I try to sync them it shows them in the app for one second then goes back to zero. I’ve tried many things (messing with Bluetooth, restarting my phone, logging out of my account, redownloaded the app) but nothing helped. I know around two months ago this was happening but I had updated the app and it went back to normal. Maybe all the bugs aren’t out and there needs to be another update? I’m not sure what it is but if someone could help me get the app to properly sync that would be great since I’ve become fixated on how it’s not working and try syncing it an insane amount of times hoping for a lucky try that never comes. Thank you!
Nattt22222 - 2019 update significantly decreased my Fitbit use
I’ve had my Fitbit for over a year now, and I love checking the app through out the day to check my stats. The old tile dashboard made it so I could open the app and see all that I needed to see without scrolling. When they did the update at the end of 2019 and changed it to the white list screen, I was so upset, but hoped I would eventually get used to it and it would be fine. Six months later, not only do I still hate it, but I just realized, because I rarely bother scrolling, that I haven’t used my water intake feature or the steps per hour feature in months because I just kind of forgot they were there. I used these every single day before the update because they were right there when I opened the app in a visually pleasing and user-friendly tile dashboard. I’m writing this review now because I ended up scrolling down today and was like, woah, I totally forgot about these features. I don’t understand why, with such a huge amount of negative feedback from users, Fitbit doesn’t at least provide the option of switching back to the old dashboard - or at least, design an optional new dashboard that offers users the features they lost in the new one. Simply put, the new dashboard is terrible, and after giving it time to see if I’d get used to it, I still hate it.
Aceyourface - Creeps in the community
Firstly I would like to say, the app works great. I hadn't used a fit bit in a year or two so I had to figure out how the new look of the app worked but it wasn't hard. I loved that my history from my old Fitbit was there because it gave me motivation to get back to how I used to be.
Now the stuff I didn't like.
I wish the messages would be more of a messenger style. I can't go back and look at the conversation as a whole, all I can see are messages sent to me and it's all separate so it clogs up the message list. Would be much better to see the whole convo in one message so I can have proof of incidents like I just had. I have friended a few people from the different communities in the app. So far everyone is cool, we are all there for fitness and support. I recently accepted a friend request and the guy started messaging me. It started out innocent enough just talking about how long we have had a Fitbit and what our fitness goals are. Then he started getting weird and talking about my face based off my profile picture and started hinting at sexual intentions. I ended up unfriending him and blocking him. What I wish for this app is a way to report users like this. This isn't a dating/hook up app! And I don't need strange men hinting that my face gave them a boner lol
Kate.151922 - New App Design Turning Customers Away!!
I think I speak for the whole Fitbit community when I say the former app style was far superior to the new one. I have no desire to even open the app anymore. It is not appealing at all. The old dashboard style was WONDERFUL — you could open the app up and instantly view your stats in each little box without having to open each individual tile up, the card style was extremely visually appealing and fun to use, the fonts and colors were great. Now, the app is a major turn off with its new list view, small and uninviting font, and the stat previews are unfamiliar and no longer easy to understand. I am always open to change and updates but this new app style is definitely not a good one... especially when there are thousands of others complaining of the same thing. Fitbit, I hope you can incorporate a different app design similar to the old one, or I think you’ll be losing a lotttt of customers. The old dashboard design was one of the most appealing things to me as a Fitbit user and I used to be excited to check it every day. Now I can’t stand it. :( Please have your design team look into this. I know that apps must always be streamlined and keep up with updated design styles, but there are ways to keep the old basics (card style, bright colors, large fun font and lots of icons) while still making it look fresh and new. Please consider this. All of us at the Fitbit community will greatly appreciate this!
Kendal_Toby - Great Fitness App! 🏃🏻♀️👏🏻
This is a great app, keep doing what you’re doing. I love all the different features that can help you stay fit. This app encourages me to stay on my diet, or keep working out, or just maintaining a healthier lifestyle, even when the time gets tough. In addition, I really appreciate how you read and listen to these reviews. Just a suggestion: where you log your food, you can create a custom food but you can’t delete or edit them. It would be very helpful if we could do both or either of those. I created a custom food because it wasn’t listed in the provided foods but I forgot a word in the title and it made it a completely different product from what it was. I really need to edit it and change it but that is not an option. Also, another thing that would be cool to have is if you could create a custom workout for your exercise. There is a limited number of options and I make up my own workouts and I would like to put it in the log. Likewise, where you can track where you run, hike, or walk is a very helpful feature! Could you, by any chance, add biking to that? It would make it a bit more useful for me. These are just a few suggestions that I believe would improve the app. Overall this app is great and I am so thankful for it!
Jfer1977 - *EDIT* Needs True Fixing
I have been so frustrated over the last three weeks not being able to view my sleep pattern. That’s a big reason why I’ve always loved this app. It breaks down my sleep cycle. Helps me better to understand my sleep and to change things in my routine to try and get a better nights sleep. I read a review that said they were having the same issues as so many people on here. They deleted the app and then reinstalled it. I was worried about losing all my data and then realized I can’t access it anyway. So, I deleted and reinstalled. Didn’t lose my data and the app is back to working like normal again! I will be staying with my Fitbit! There’s no other device like it to do what I use it for.
I have used Fitbit for years and have loved it. However, there have been three updates lately that have caused the app to freeze whenever I click on my sleep. My husband is getting tired of me complaining about it and is trying to convince me to go away from Fitbit and find a different tracking device. It would be nice if the developers would figure out the problem and fix it seeing as I’m not the only one complaining about this.
MissRell - What happened to exercise categories
Love using my Fitbit Luxe. The only thing that somewhat frustrated me was when I worked out, I sometimes couldn’t find the type of workout I did listed in the “categorize exercise” option on the app. For example I do ab workouts quite often, but there’s no way for me to label the workout as such on the app, given the choices under “categorize exercise”. Then the other day I noticed that more options we added! I had done a HIIT workout and lo and behold HIIT was a new option to categorize my workout! Then I searched and also saw there was now an option to list a core workout for when I have an abs workout day!
Fast forward a couple days later and when I went to log my workout as HIIT, it was no longer listed as an option. Looked for the core workout option and it wasn’t listed as an option anymore either. I also noticed that the workout I had listed as HIIT a few days earlier has now been changed to “Circuit Training”.
Please bring back more options for categorizing workouts. It really helps to look back and see exactly what I did. With more options, I don’t have to guess what I did or use another label that doesn’t really apply to my workout.
3rddegreenos - Disappointed
My first versa didn’t even last a FULL year before it completely shut down and stopped working for good. Got my second versa about two weeks ago and it started giving problems today when it began to incorrectly record my caloric count while I was at the gym. I also noticed that the previous day, I racked up a total of almost 3k in caloric count and it reset on the watch and in the app around 8pm the night, so it ended up not recorded my caloric count that day. So I decided to do a hard reset. After hard resetting and setting up device (which took multiple tries since it didn’t work correctly the first few times) my device now won’t sync with the app. It currently says “looking...” I’m fed up with fit bit. I chose this watch over the apple series because the battery life last almost 6 days with a full charge and I’d be using it to track my physical activity as oppose to Apple Watch only lasting about 2 &1/2 days. I suspect my first versa had water damage (even though it is advertised to be waterproof) since I swim a lot, the screen went blank and the watch continued to work until it eventually died. I’m worried now because my current versa is giving the same software issues my previous one did leading up to its demise and it’s only been about two weeks since I opened the package. Please do better! For $200 this isn’t worth it to be honest and I really had high hopes for this... Very disappointed.
Roseredsiren - Had a good product
Quit messing with it. Every time you make a significant change in your algorithms around data collection it messes with the quality of the data set. For example when sleep stages came out it made changes to the resting heart rate calculations and I started getting new weird data patterns and I could no longer see the patterns in my menstrual cycle in the graph. Now you’ve added this damned useless and meaningless sleep score that I can’t get rid of or change the prominence of and I have to dig to find the info I really need and want which is how long did I sleep and maybe how much REM did I get. Though I don’t trust that measurement anymore because around the same time as the update that brought the score I suddenly started getting much higher REM readings regularly with no changes to my behavior around sleep or my experience of my sleep. All this makes me distrust the data more and more. And let’s be honest- the fact that there are now all these new extra measurements and “insights” is a money making scheme because they are locked unless you subscribe to a “premium” account. I’m probably not going to ditch my Fitbit all together but I would no longer recommend it to someone else. It was a good product. Don’t go changing it just to change it or try to drive consumption you end up ruining it.
DD_1976 - Keep on stepping...
I have been using a Fitbit now for almost four years, initially purchasing one to motivate myself to walk to work and not waste money on cabs. That worked and of course I paid for the Fitbit within weeks! I now monitor my steps daily and find its pretty accurate. I have noticed that the distance is always off substantially (am guessing maybe I could set the step distance to correct that but haven’t bothered.) I love the challenges and connect with family and friends across the globe on a daily basis as we motivate each other to move. I’ve even gifted multiple Fitbits to include some of my loved ones. My only gripe is that within the challenges, the comments have been incomplete for quite some time. I keep waiting for one of the updates to fix the error, but months later I am motivated to write this (seeing that many comments get a reply. 🙂) To be clear, the wording such as ‘That step goal was no match for...’ is often cut off so that I can’t see the persons name. I always like and cheer comments and achievements but at times I am liking my own achievements due to the incomplete statements. I hope this makes sense and that Fitbit will rectify the issue soon.
Happy stepping to all!
UPSET WITH UPDATE 9999 - Update of July 12, 2018
I have been a loyal Fitbit customer for over 3 years, often recommending the trackers to friends and relatives. I credit the app and device for helping me lose 90 lbs and keep it off. I especially like that the app includes food tracking and that anyone can add foods that they use and are not already included.
However, the recent update in early July had major bugs introduced to the food log. The app was updated within a week to address the bugs in the roll out. I am now happier with the product and reaction time it took FitBit to address the problems.
I do wish they had a more clear way to offer feedback, suggestions, and requests. For example, one sometime may mid-enter food nutrition data (I have done this by accident as well as having run across obviously erroneous entries). Currently there is no clear method to report these aberrations so the log can be cleaned up. Another example is the recent roll out of Female Health Information that can show up on your dashboard. This may be useful to some in helping to track cycles and get pregnant, but the app already knows my age. Given I am over 60, my interest in this new feature on my dash is below ZERO.
G026026 - Sleep Score is Demoralizing
I’ll start by saying I loved my Fitbit. I got it last Christmas and it has helped me to feel motivated and accomplished, as well as accountable. However, the new display that includes a sleep score is horribly demoralizing. Every morning I wake up to check my sleep - hours slept, when I woke up, how it compares to other nights. I use this information to try to improve my sleep and my stress levels. This morning, knowing I had a long, challenging day ahead, I saw that my sleep had been given an arbitrary 70-something score which I cannot remove to just view the actual data. It’s on every screen. That’s a C on a test. I felt miserable and like I wanted to give up, and now feel like I have to remove the sleep feature (a key reason I wanted a Fitbit to begin with) to avoid feeling like a failure every morning. Please make this feature optional or remove it altogether; you’ve ruined the start of my day, where my Fitbit used to make me feel excited and happy to start the day off productively.
Update: The response I received from Fitbit makes no sense. “We you can’t turn of the Sleep Score feature”? I can’t begin to understand what this means. This response and the lack of response from the company about this issue which has upset so many customers has now very seriously made me consider getting rid of my Fitbit altogether and getting something else. How are you going to fix this, Fitbit?
The dalan - Huge fan
I love my charge 3. I love how it tracks sleep and keeps track of my sleep stages. I love that I can track my runs, the splits, distance, and shows a map. Battery life is great. Notifications are great as well. 100% waterproof. The only time I take it off is to charge which I only have to do once a week. Also very durable I play basketball 3 times a week. Sometimes it will get hit by someone’s hand or the ball and my Fitbit shows no damage. I love Apple. Im bossed with my Mac and iPhone. But the Fitbit is way better than the Apple Watch and a fraction of the price.
The app itself is great. Records the data very clearly and is easy to read. They send progress reports each week as well which are great compared to the last week. (I think it would be cool if that also got compared to your average stats) tracks all I see about and i can access it easily. Syncs very quickly as well.
My one problem is it is very hard to read in the day light. The screen gets really dim and when on a run and I want to see my pace or trying to read a text message when it’s really bright outside it’s almost to read. I don’t know if Fitbit needs to fix that or if I can adjust it. Literally my only concern.
Owlbealright - I love my Fitbit but have an app suggestion!
I absolutely love my Fitbit and the app but there is ONE thing that I would love to see improved. I had a suggestion about the app and when you make changes to your goals (I.e. step goal, nutrition goal, etc) when you adjust your goals to be a little more intense, it makes it look like you didn’t meet your goals on past dates. Would it ever be possible to have the app updated so that when you update your goals it only affects entries and logs going forward from that change? Example, I changed my calorie deficit to -750 and I used to do -500 so now when I go look at my old entries before today’s date, they make it look like I was over my goal (when I actually met the goal I had been working on at that time.) just a suggestion that would not only help you see how often you are changing your goals but also to help you not feel discouraged when you look back and see that you didn’t actually exceed your calorie intake for the day, just had an old goal. :) I know for me personally, it would be really nice to see this update, but overall this Fitbit has changed my life!
Lisscal - Loved Fitbit, hate the new location thing
I have had 3 different Fitbit watches and I absolutely love them and the software over the years. I run, bike and hike all the time, something every day. I love the heart rate data and fitness scores, sleep tracker and female health. I think they are great health tools, whether or not you’re as active as I am. HOWEVER since the update right before GOOGLE BOUGHT FITBIT, you are now required to keep location on “always” instead of “while using app”, which uses a ton of data and drains your battery. My phone told me one day that Fitbit had fetched my location 49 times that day. FORTY NINE TIMES. No wonder my battery lasted half a day instead of 2.
You were always required to have the app open on your phone to track GPS during an activity (i.e. while using the app, makes sense), not at all an inconvenience. I think they are using the new “auto start” tracking feature as an excuse, but it’s really to mine all the data because that feature is useless.
Now, since I refuse to pay to be another cog in the Google machine, I have to switch my setting to “always” from “while using the app” every other day when I start a run. Not fun. Extremely disappointed with this move. I will NOT be replacing my watch with another Fitbit, probably go with Garmin and deal with getting used to another app. I hate change but this isn’t worth it.
JaMminBritishLuv - Love the app BUT
I already wrote a review about the new app update and how terrible it is but I also wanted to write a review about how terrible the period tracker feature is! The interface on that has been horrible since they added it and I get frustrated EVERY SINGLE TIME I go to edit my period dates. The whole “drag the bar to fine tune your start and end dates” is annoying and does not respond well at all. It often gets stuck on one day and no matter what I do I cannot move it. Or I can’t get it to stop on the day I want. Why can’t we just select the dates manually without having to drag a bar? Also sometimes periods are irregular and maybe last a day or two and then go away for a day or two and come back, but the way this app does it currently is that you cannot add two separate periods in one month. You can only add the one so you cannot get it to display accurately at all. Make it so you can manually select each day and put in whether or not your period was on that day. I use Flow for my main period tracking since that app is dedicated to that and a million times better but I’d also like to track it in my Fitbit app since that’s where all my other health data is stored. Please please please fix this feature because it is terrible as it is right now.
Victgum - Hacked. Updated
Account hacked and given no time table for getting information back. I need this for work-insurance discount. Have trouble syncing after every time there is an update with my ionic and this last time my account was stolen somehow. Customer service stated they couldn’t tell me anything without my email and in the same breath said they saw my account synced at such and such time....contradicting. Disappointing.
Updated: After posting online on the forums which I thought was anonymous from my phone-my photo was still attached from my Fitbit account. Another person responded directing me to my settings. This is where the hacker email was, not my email account I used. I was able to reset my email back to the original there somehow by the app sending me a link. Why couldn’t customer service have done this for me 11 days ago when I called? I had the hacker email address but was unable to login from the app after it was deleted or the website but was still connected to my account through the Apple App Store which is the only thing that saved me. Scary especially when I had Fitbit pay attached-won’t be doing this again. This also is my 4th product I have upgraded to, I love the Fitbit format but whenever there is an issue it’s a big hassle. Unfortunately after my iconic runs its course I will probably switch platforms other than continuing to use my Aria.
AnnDeeKB - Latest “update” latest headache
Overall, I enjoy having my two fitbits. I just really wish the that my data would sync to the app better. Sometimes it’s just the sleep data I lose, so no big deal there. Other times I lose entire days worth of data. That is really annoying.
I will never use or appreciate being graded on my sleep. It’s honestly useless, I wish they would let you opt out of this option without having to pay for it. I was convinced for the longest time that that was the worst idea Fitbit could conceive. Then they decided to advertise their own items in pop up form, and that is decidedly the most obnoxious and useless part of the app. Every single time I open the app I have to exit out of the advertisement. Many times it even blocks my fitbits from syncing. Frankly it’s not a great business practice to try to constantly up sell to someone who already owns the product, and it’s not like the ads will stop even if your Fitbit device is the most current. If it was one or two times a week it wouldn’t be so bad, but it’s every single time I open the app.
I like my watches, hate being graded, and despise the constant ads. I am heavily considering switching companies after my current watches die if it doesn’t change. Definite room for improvement.
Victoriaanne2012 - Great; Could be better
This app is great but I think it could be better. It’s one of the first things I check in the morning to see how I slept. It’s really easy to use and encouraging to see all the numbers change. The only thing this app is missing (and which I have to use another app for which is SUPER annoying) is the ability to create custom recipes so I can accurately put in dinner. Currently I have to put everything in by hand which isn’t the worst except I always have leftovers do I have to divide the recipe by thirds or something. It’d be a lot easier if I could just enter it once and say the serving size. It’d also be a lot easier if you could copy one meal from one day and place the same exact meal in another. This goes back to the leftover thing because if I make a complex dish, I have to remember everything I put in it for multiple days (thinking about the math) and it’s vaguely irritating. I also think that you should be able to track your macros more efficiently. The percentages are great and everything but they seem a bit useless if you’re actually trying to measure your protein or carb intake. But other than those things I really do enjoy the app. I just think it could be a little better and I don’t think it’d be hard for them to do.
Rockin' Grammy - Life Changer
We are seniors, age 73 and 78. We started walking with Fitbit almost 3 years (me)/2 years (my spouse) ago. We were diabetics. Having the Fitbit prompt us is like having a personal coach living with us. I also used the Fitbit to track my eating. By having the ability to see calories in our food selections almost instantly, helped us with our food selections too. Now back to why I titled this “Life Changer”. My husband was a couch potato his entire life. Fitbit got him into a daily walking routine. We both lost weight - about 110 pounds between the two of us! We both reduced the number of meds we needed each day. And last quarterly diabetic check, our A1C was 6.2, prediabetic range. We will always be diabetic, but thanks to the use of Fitbit, we can manage the disease. We can not say enough good things about Fitbit and how easy the app is to use. As a side note, I also like being able to walk with “Friends”. I live in VA and walk with cousins in FL and PA. We like cheering/taunting/messaging too. I never get to see them so it is fun knowing our Fitbit app connects us through our walking - every day! As I said, I could go on and on and....💕
Veritasnhollyweird - Jack of all trades king of none
There’s a lot to like about this app. It does have a lot of features. And it’s free. But it tries to do way too much and in doing so it’s not very good at anything.
There are all kinds of weird limitations too. Almost as if the makers are saying we know better and all it proves is that they in fact definitely don’t know better. Take adding a rowing machine exercise. They have frozen the “pace” section, presumably because it’s suppose to be a calculation. However with mine that “calculation” is NEVER correct. And neither are the calories burned. Whoever built the equation either has no knowledge of what a rowing machine is or they’re simply stupid. Sorry but true.
Then there are other elements, like my Alta HR continuously tracking steps when I’m not taking them. Driving, exercising, even making food. Why in the world wouldn’t you allow us to edit our steps to get them right? Without being able to edit them it throws the entire thing off. And don’t give me the stupid round about way of adding in a non step activity to override steps. That doesn’t work.
I actually have a lot more issues with this app but I’ll keep this short and circle back around. For what it is, the app is nice with massive flaws. Jack of all trades master of none.
Jerseygrl24 - Needs some work
I’ve had my Sense watch & have been using the Fitbit app almost a month now and I really like it, however, the app needs a lot of improving. I hate that you can’t get text notifications without seeing the entire text, I just want to know who the text is from, not see the entire message, the same way I have it setup on my iPhone. The sleep portion of the app is wildly inaccurate. For example, I was awake from 2am this morning, only got 4 hrs sleep from 10pm-2am and it said I got 7 hrs sleep. Because my eyes are closed it considered that “light sleep” but I was moving around the entire time, so how is that light sleep? I even tried changing the sensitivity from normal to sensitive, but it didn’t do anything. I get horrible sleep & it said my average amount of sleep last week was 8hr 15 min which is nowhere near true. Just wish it had a more accurate tracking ability. Also under the stress management it would be nice if it had other options other than calm & stressed, people do feel other emotions. I like that it connects with a lot of my apps, but it would be really nice if it also connected to Apple Health. Overall it’s a great watch, just needs some improvements to make it stellar.
Getting to the edge! - Takes forever to sync
Edit: every time I want to sync my Fitbit, I have to remove the Fitbit and reinstall it! The “helpful links” the company sends you is ridiculous and useless! It is beyond frustrating to invest in a product you were happy with in the past just to have it flake out when you switch phones! I will be switching to an Apple Watch if this is not fixed soon!!! Ive been dealing with this since December and it isn’t getting any better or easier to deal with!
I’ve had two different types of fitbits and two different types of phones. I have to fight to have it sync with my apple phone! The time is constantly messed up unless it syncs up which I have to go in the app to do because it doesn’t want to do it on its own. This have even made be late to work because it took me a minute to realize the problem (who doesn’t rely on it as a watch and expect it to be wrong) I have two pretty premium products that won’t work together. As we speak right now, the time on the Fitbit is an hour off!!! It says to make sure they are close together so they can sync but I can’t imagine getting any closer than this!!! The app says “looking “ and “unable to find”... really because I found it!!!... the phone is in my hand and the Fitbit is on my wrist!!! This is ridiculous already!!!! Please fix, update, do what you have to do so my versa talks to my iPhone !!!!
Cindi88 - App will not give notifications
This is my 2nd time leaving review.....I have been a Fitbit user for 4+ years, beginning with Charge, then Alta HR, and now for 2 years, Fitbit 3. I use the fit it’s daily, love them. Saying that, I am very disappointed and frustrated with the app performance. I bought Fitbit 3 for the ability to track swimming, as well as biking. It had worked seamlessly for a long time. I loved that I could receive texts and notifications. The notifications stopped work months ago. I have done all the exercises recommended to restore them, which sometimes worked, but only for a day or less. I have an iPhone XR and IPad, which are both up to date. I am unable get it to sync. Some days it will, some days not. I have reset Fitbit and have disconnected Bluetooth and re synced. Sometimes it works, again for a short time, and other times no.
If the benefits of my Fitbit cannot be enjoyed, or not enjoyed without a constant fight, I might as well have a cheap knockoff that does nothing else. Or maybe it is time to shop for another brand that can consistently provide the features purchased. I want to have my app there synced when I open and I want to receive the notifications, as it did before. I am done jumping through hoops just to get it to work! Thanks for your time.
Ajutvbj7549 - Charge 3
I was really excited when Fitbit came out with the Charge 3. I like the improved processor, water resistance and choice of bands.
I’m really disappointed that they put the exercise apps on the device rather than stopping and starting them from the app on the phone. This creates all sorts of problems. The clock and blood pressure reading on the device is readable. The settings to start and stop a particular exercise or not. The print is not bright enough, outside, and certainly not large enough to read without pulling out my “readers”, which I don’t take to the gym or out cycling. Also the time period displayed is not long enough to read the fine print. I know it will take some programming, but put the exercises settings , starting and stopping, etc., on the app on the phone, not on the device. Even stopping an exercise takes multiple swipes on the tiny screen. It goes to a pause, and then whatever... just to get to the stop button. The end result is really messed up exercise measurements and frustration. Also please give us a choice on the phone app as to what notifications we want sent to the tiny device on my wrist. If I wanted an Apple Watch I would have bought one. I have had the Charge, the Charge 2, and now the Charge 3. It would be an excellent device with the above modifications.
Scar 🖤 - App works well...actual device not so much anymore
When I first got my Fitbit I loved it! The product itself and app has been great up until about 4-5 months ago when I updated my phone and no longer received notifications through my Fitbit. Fit bit issued a email about the issue and said they were working on it. I googled the issue and was surprised that I clearly was not the only one having this problem. I have no tried following all the steps given on the Fitbit app to help resolve this issue, I’ve tried emailing fit but with still no response, and still having the same issue with not receiving texts although phone calls now all of a sudden come through. Being that my fit bit was not cheap when purchased I would think customer service would be more helpful and any issues regarding the way it should work would be resolved. Disappointed this feature is no longer working being that in my job I depend on texts coming through my watch while I’m working and knowing if I’m needing to get back to a text ASAP being it’s a client of mine or knowing I can continue doing my job and get back to whoever it may be later. If anyone is reading this over at Fitbit customer service your help would be greatly appreciated
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A_J_pineapple - Great app, but not recommended for children
First of all, Fitbits are a great asset to life and I highly recommend getting one. However, there are a few downsides to the app. While it has great feedback and suggestions on your daily exercising achievements, this app is not very good for young children. It is really good for young adults and old, but children would need a parent’s supervision using this app. It has community posts, which I think is great, but it is not good for kids to be chatting with much older adults. The kids could give private information away to them, like phone numbers or passwords, or the adults could abuse the children. The only other thing I’m worried about for children is that they could send random people friend requests or other people could send them friend requests and they accept. If they do accept, that means that their friends could privately chat with them, not necessarily about fitness goals. Otherwise, if you are an adult looking at this app and wondering if you should get a Fitbit or not, you should totally go for it because it has amazing results. Thanks for reading my review!
Tina Ionic - Terrible battery life
My husband bought me my Fitbit Ionic shortly before Christmas last year.
He got it for the same obvious reasons people buy a Fitbit, but also because he’s been having some serious health issues and I was struggling to leave him to go to work as I was concerned if he tried to contact me in case of an emergency that I wouldn’t hear my phone.
I synced my Ionic with my cheapie iPhone SE and it worked beautifully for a few months, then there was an update and the notifications stopped working, (during this time I did receive an urgent message from my partner, it was dumb luck I had my phone in my hand because I didn’t get a notification) I eventually gave up trying to get it to work so went back to using my iPhone 6, notifications work just fine now.
A further few months down the track out of the blue following an update I found I needed to charge my Fitbit only 24 hours after I’d last charged it (I was charging every 3-4 days) that was fine, every 24 hours, annoying but fine. We’ve since had yet another update and the battery life is now just appalling. I have to charge my watch twice in one day. I actually have to take my charger to work and charge my watch otherwise I don’t even get a full work day out of it. Please. Whatever you’ve done, undo it.
Happyforhappy - Warning: Not safe for children!
With heath devices becoming much more popular amongst young children thanks to the Fitbit Ace, I just want to warn parents not to download this app for their children. In the community section of the app there are so many creeps on there who are clearly fake; and Fitbit has no protection that I know of to protect their users from these types of people. Anyone can create a Fitbit account, even if they don’t have a Fitbit device and access the community forum. I get friend request daily from guys who are clearly fake or who look like they are scammers; they always have a fake stock photo as their profile picture and no recent activity (average amount of steps a day). These guys want to message you within the app for a bit and then insist on sharing details so you can talk on WhatsApp instead (red flags alert). Fortunately I am a smart educated individual so I can see right through it, but young kids might be more naive. What’s sickening is I have seen these fake guys try to chat up children as young as ten or eleven often saying ‘ Hello.....I'm (name) from (country), can we chat for a while? If yes inbox me... it’s sickening to think people create a fake page to get off talking to children. Unfortunately no matter how many times I report a fake page to Fitbit they don’t seem todo anything.
ID@No43 - Overall an excellent product
I review my sleep and heart rate every morning and monitor my steps during the day, aiming for the 10,000 or more every day. I think the device and the app are quite amazing in what they do and I am pleased with the results I get (a fitness level of 60-64 at age 73). The helpful information provided by the app is generally first class.
I deduct one star only because of Fitbit’s reluctance to provide any information on how they calculate the ‘resting heart-rate’. It is frustrating to me and to many others, especially as it is the key measure of fitness. One only needs to look at the forums to see people’s frustration and the unsatisfactory responses from Fitbit.
Please provide at least the logic behind the algorithm, not just what it is vaguely meant to represent and I would happily award five stars. I can appreciate the need for protection of intellectual property, but surely you can find a better balance.
But thank you for providing what is otherwise a great product!
Littlecreek1 - Fitbit App is exactly what I wanted
Definitely recommend this app to keep track of your daily exercise, sleep quality, steps and weight. I find it is very user friendly plus you can add a number of extra things to your Fitbit app to help track water intake, food/calories etc., as well. Change the display, and adapt the app to suit your personal needs. You can select the type of exercise you want to do, run, walk, cycling, rowing, plus many other activities which means you get a more accurate reading. Every day I look at my sleep quality and hours of sleep, my steps and heart rate, it helps me to monitor how active I have been or need to be!!! You can compare weekly, monthly, yearly readings as well. I do agree this app is not really suitable for younger children however I wouldn’t think that a detailed app like this one would be necessary for children anyway?? Hope this feedback helps you to achieve what you are looking for. Cheers Julie
Mimi N K O - Great app; could use a few major improvements
I recently got myself a Fitbit because I struggle with my health a little and I’m trying to become more fit.
I was hoping to use a combination of calorie counting and exercise but it’s nearly impossible to use the app for calorie counting. The database of foods available is so small, almost every other thing I eat needs to be logged via the custom foods option or I just have to guesstimate how many calories there are in it. Additionally, the barcode scanning option might as well not be there at all because it hardly ever recognises anything.
I’ve resorted to using MyFitnessPal to track my calories and just using the quick add option on the Fitbit app to pull it all together, but that is a hassle.
It would be really great if the developers of the app could expand the food database so I’m not having to spend at least five minutes logging food every time I eat something.
Kelzar83 - Needs improvement.
Hi. I really like most of the Fitbit but I find one major flaw which results in me not being capable of utilising the whole function of it. I rarely eat ready made meals. I create my own recipes using natural ingredients. The problem I have is that there’s no function to “build a meal” like other apps such as lifesum. I want to be able to create a meal, ingredient by ingredient and then say how many serves per meal etc. it then allocates the nutrients per serve. Can this be implemented?
Similar to this, other apps allow you to see how many carbs, how many grams of fat, how much protein in grams per day, vs a percentage. This would also be great because many health critics will avoid calorie counting. It can be counter productive because there is a huge difference between a good calorie and a bad calorie. As is a good carb and a bad carb, but if you eat healthily you can generally remain accountable to what you’re putting in your body.
A section for notes would also be great each day, like a diary section.
Ellie132 - Blaze. Impressed
So as a new user to this environment I was most impressed with the presentation of the blaze and the general ease of use of set up with the watch, the software and the interaction between the Apple Watch and my iPhone is quite interesting and seamless.
Overall I consider it a value for money purchase and useful tool in monitoring my day-to-day activities I’m not a fitness junkie in that sense I just use the machine to monitor my daily activity and exercise when taken, with a particular interest in sleep patterns.
So far, two days in,I haven’t been able to obtain a sleep pattern report. The first night it gave me the general alert, restless and sleep reading, second night for some reason it only recorded an hour sleep although I went to bed at the time I said on my schedule, so I don’t know what’s gone wrong there, battery was about 50%, charged it today... so hoping it goes well.
All in all happy customer.
Idiellana - Fitbit
I have been a dedicated Fitbit use for years. I have recommended your product to friends, bought trackers for my family and friends. On the whole I am happy with my tracker. Here are some things I am unhappy about. It does not track my steps very accurately, especially around the house. I can walk the whole length of our house and not record a single step. We have concluded my steps are to light. It is often faulty about downloading my steps, like this week. I walked every day but none are recorded. This happens too often, I usual check but if I have a busy week I may not get around to it. The connection between the tracker and the USB cord is also very tricky and has required jiggling from the very beginning. It's location on the underside is also poor as perspiration and skin builds up and needs cleaning with a toothpick. The band fastener is of poor quality.
Gidgygadgy - Rubbish
Since the last update my ionic battery barely lasts 18 hours when it used to last 4 to 5 days!!.. horrible .. have gone into every forum and there’s nothing I can do except “turn some of the functions off!” Which doesn’t help at all.. also even if it did then what is the point spending all the money for the functions if I have to turn them off!!! What a horrible product .. then there’s stories of people asking for their money back or a resolution and then having to jump through hoops .. I don’t have time to deal with a company that doesn’t give 2 craps about me ... you’ve lost a 10 year customer .. highly recommend people just move onto the smart watch that Aldi sells from time to time ... sure it’s cheap and may not last but atleast you didn’t spend hundreds of dollars for the same out come! Bye fitbit .. I’d love to say it’s been grand but this is now the third watch that’s conveniently stopped working properly after an update around the time you’ve introduced new product lines ... enjoy going the way of kodak if you keep treating people this way
Bubblii - Database needs work
This app works flawlessly for me with my tracker. To sync and track my steps it’s amazing. The sleep tracker is also fantastic.
I want to use it to track my calories but the database is so limited! It’s very rare that I find something the scanner will recognise and searching for things is frustrating. The search fields are strangely both non-specific and too specific at the same time. (Search low-fat yoghurt to see what I mean; the top results are crackers and cheese!)
MFP has much better functionality which frustrates me because I would prefer just to use one app with all the information in the same place.
While the dashboard is amazing and so easy to use, once you click into a specific menu the graphs are over-complicated and clunky. Somehow giving you too much information and not enough at the same time.
Take the weight tracker for example, you set your weight loss into small goals, great! But when you set your next incremental goal suddenly it resets your weight loss to zero. You can see it in the over-complicated log and the graph but not clearly and pretty! ( Happy Scale does a great job displaying this information so it’s functional, easy to use and gorgeous.)
Basically I love this app so much I want to be able to use it for all my health related goals but the interface and database is so very lacking!
I can’t wait for the women’s period tracker. Fingers crossed it’s intuitive and functional.
Cazobro - Extensive and works… most of the time
Had the app for the best part of 4 years and it’s still yet to put a foot wrong. It’s most recent update has seen one or two stability issues however;
- Opening up the sleep info tab on the main screen slows down the entire phone and takes over 15 seconds to actually open. Used to be instantaneous however evidently isn’t the case anymore
- Opening other tabs also sometimes introduces similar stability issues, however nowhere near as bad as the sleep one.
For new people, you’ll find that Fitbit has a premium option which may raise eyebrows, especially after you’ve just paid for an expensive bit of tech on the tracker itself, however I’ve never used premium and it’s still well beyond extensive with the information you can see.
Geena_XX - Almost perfect - just one thing
I notice that the challenges for real life are only in NYC and other places that aren’t in my country.. Australia. I cannot compete in these challenges as I live in a small country town. I would love to be able to enjoy every part of Fitbit but I can’t seem to join in on the good challenges like that (and they look so fun!). Maybe if it’s too hard to add challenges for each place, add challenges for all over like “find a mountain and climb it, river run, backroad bliss, hahaha I don’t know, but just something EVERYONE can do and enjoy..
Some new challenges could be added to the workweek hustle, weekend warrior etc. I seem to be continuously doing the same thing and it’s getting boring but I’m not going to stop using Fitbit as I love it so much. Yous have done and amazing job and I hope you keep it up!
Tisjustmehereagain - Disappointed with challenges!
I’ve always loved my Fitbit and the app until the app had a major overhaul about a year ago. I have only just returned to using a Fitbit and am now using a Fitbit inspire HR, which so far I’m liking but I am still very disappointed with some of the changes that have been made to the app. The main one being that I used to love doing the adventure challenges with my family but now there is no leaderboard to easily see how many steps we are all currently on and I cannot see how many steps in front or behind everyone is on the map. I used to be able to just tap their bobblehead and it would show how many steps in front or behind they were. Where is the incentive to beat someone if you can’t see how many steps you need to catch up. Unless this is fixed I see no reason in participating in these challenges. Please fix.
Samantharossie - Dodgy Update
I’ve been a Fitbit user for the last 2.5 years and loved it, it’s motivated me to be healthy, compete and regularly exercise. But.... last year there was a massive update where the whole face of the app changed and I really really dislike it and It doesn’t seem to run as smooth as the old version.
I find it’s harder to navigate, it has trouble syncing; I sometimes have to close the app and turn my phone off and on just to get it to sync, it has trouble with the sleep tracking; in the main sleep screen it says one thing then when I tap onto the individual sleep it says another. I’m having to charge my fit bit a lot more frequently then I usually would and the app itself is just very laggy/ glitchy. I thought it could be my phone but my friend has the same issue with her IPhone 11.
And as of the last week or so I can’t even access half the features in the main screen. It won’t allow me to tap on any of the headings (sleep tracking, exercise ticks, steps etc)???
Rick RMD - Happy to be Fitbiting
Training about 6 days per week and health conscious I had always been interested in monitoring my activity including my sleeping patterns. Once Fitbit brought out their first smart watch I was sold.
The Ionic has preformed well since I purchased it just after New Years. So I have worn the watch everyday for a month and a half and it has done everything they said it would. The Fitbit app is awesome to use and follow on my iPhone and I monitor my sleep every morning on my phone. The app and the watch seem to communicate flawlessly and I love the little details like getting a notification and email on my phone when my watch needs recharging.
Looking forward to things getting even better into the future Fitbit.
Shelbynelson - App is boring - feels depressing and unrewarding!
I have the Fitbit verse special edition!
I enjoy my watch - however the two things I think that need improvement are the step counting - my watch says I have done up to 50 steps before I even get out of bed - and no my watch is not set to sensitive and I wear it in my least dominant wrist, The 2nd thing - it has moments where it is not tracking my heart rate correctly.
Now as for the app - the app is very boring, it is depressing and feels very unrewarding!
For instance when I hit my target there is no change in colour or shape! It is just changes to a boring solid colour instead of a outline.
I also dislike the way the extras (sleep, food, water...etc) are listed - you have to scroll to see them - where as before these changes they were all in view.
I like the fact that it has a barcode scanner in the food tracker - if there were any food out there that is registered to it!!!!
It has not registered a single barcode I have scanned - making it useless!
I have to use two apps now, this way I can track my food and water in one and use this app to count my calories, monitor my heart rate and sleep.
I do like my watch but the app needs some improvements and maybe just some tweaking in the step counter and heart rate monitoring:)
JYL2020 - Losing faith
Have owned multiple fitbits for years but I am getting put off by the app.
Syncing has been patchy of late, often failing to find my device and I have been peeved that data such as sleeping restlessness requires additional subscription just to access. Geez, we already paid $350 for the Versa! It’s like buying a phone and being told you can’t use the camera that comes with it unless you pay monthly for access!
I would be inclined to try a Garmin next time.
Also while pregnant it was incredibly annoying that there wasn’t an option to set for that to at least turn off the monthly period reminders. During pregnancy your heart rate changes too and the fitbit was unable to account for that which really messed up the data and basically for the 9 months my fitbit wasn’t useful at tracking health data.
SongbirdBLVX - Need more detail in the graphs
The app works well and I’m loving my Fitbit. It has made my life easier and better, which is exactly what technology should do. However the app needs work. It doesn’t seem to have been designed with the user in mind. The different pages need to make it a lot easier to read and understand the data, and the interface could be a lot more user friendly and customisable based on what is of priority to me. But I have a huge problem with the lack of detail in the graphs. For example, the weight loss and sleep graphs don’t provide the y coordinates so you just have to estimate based on where today’s data is plotted. I’m currently breastfeeding my newborn and it’d be useful to know at exactly what times he woke up for a feed. I have to log the times in another app in order to have it on record but I wouldn’t have to if Fitbit was providing the details (since it’s recording the data anyway, just not providing the details of it).
RDK1s - Recent update for July
As much as I love using the app and thanks for making it more appealing to use and also easy to navigate I do however find it frustrating when it comes to accepting challenges so forth....I have missed out on a number of challenges with my fellow Fitbit friends for one reason or another... previously if a challenge was full it would send a pop up message saying the challenge is full or you could have a sneak peak at whose in and leave a message if you were joining or not for reasons but with the new update you can do any of that and no pop up message either...can we please get it fixed...also would be good to have some new challenges and trails from around the world not just the USA would make challenges more fun and interesting thanks keep up the good work and hope the issues can be fixed
Chloe_King1 - The Fitbit is the best thing ever but there I one issue with the app...
The Fitbit and it’s contents are one of the greatest inventions in my opinion, but the app has one unfortunate bug. One night, like every, I went to start my sleep tracker but my phone died without me canceling it, so now every time I open the app it has over 200hrs of sleep but doesn’t let me cancel it :( it lets me start new ones and add sleep logs it is just very frustrating not being able to cancel it. Due to this issue it doesn’t add my sleep for nights since on the watch itself. I though about deleting the app and restarting but it is too risky to lose all my progress and badges. I hope this bug can be fixed
Go Granny - Charge 2
I've recently swapped from a different heart rate monitor to the Fitbit Charge 2.
Previously, I've been monitoring my heart rate during HIIT and ICE gym sessions, but wanted to use an app that would monitor, (or that I could add in) calories and other exercise. Did some research, bought the Charge, and now I'm hooked!!
Loving the generalised health benefits. I'm now watching my food intake, calories, exercise sessions, steps, and sleep patterns. Yeah! It is relatively easy to use -I'm in the over sixties age group, and therefore not a techno head. I'm still in a learning curve with the tracker and the app, and am finding out more stuff each time I open up the app. It gives me simple prompts , and positive feedback.
The tracker itself is easy to wear, and slim and stylish. Love it.
Oddette8690 - Please fix custom heart rate setting!
I bought my Fitbit Inspire HR in December. I have a serious health condition where I need to pay attention to my heart rate, and my specialist has told me I need to make sure I stay below 115bpm. This is the ENTIRE reason I bought my Fitbit Inspire HR, knowing I could set it to warn me when I reached a certain bpm, so that way I can immediately stop what I am doing and bring my heart rate back down. (I can reach 115bpm doing something as simple as washing the dishes, so I need to be on constant alert.) But every time I try to set a custom max heart rate, it doesn’t save. This means I am constantly checking my wrist, probably hundreds of times a day, because I’m so terrified of going over. Even then it’s sometimes too late, I’ll look and I’m already at 115 or higher, which means I then have a really bad flareup to look forward to.
Looking at the community forums, this is a problem that people have been raising for months. Please can you just fix it already?
In the meantime I have been able to save a max heart rate via the fitbit website, but according to the forums that setting may only last for a week before it gets deleted again.
There’s honestly so much I love about my Fitbit, but when it won’t actually do the one thing I bought it for, it just feels like I wasted my money.
Tikiey - Great but
This app is great and really cool to use I recommend this app for older sort of kids like from the age of 7 plus. It’s is great having an app connected with your Fitbit! The only problem is that it sometimes glitches and tells me that I have got thousands of active minutes and a little amount of steps. The steps do not change but the active minutes do very quickly this usually happens for a day, then we it restarts the next day it’s fine. It seem like the numbers in the active minutes switch with my steps, is any one else having these problems? I use a Ace 2 Fitbit so it might just be a glitch but other than that this app is great!
MRM-MI - Last update has an issue! Setting not working on the charge 4 since I updated the app
The app was perfect with all my devices. But with Brand new charge 4, which was working well! Once Updated the Fitbit app (last version came out only 2 weeks), then the setting on the watch is not working. I click on setting and no response then the device gets frozen for a minute (the screen turns black), if you click on the side button, still no response, then after a minute, you can click on the side button and use the watch again with all the functions (apart from setting)
Also GPS is on, also location in the setting on my mobile is on, but can’t see the weather on the device or data about the GPS where you walked on the mobile
Can you plz fix it? Thanks
Xjdneisuhcj - The apps great
I love the app and after about 4 to 5 months, I woke up and a little bit of my Fitbit charge 2 was faded on the side, it looked a little bit like when someone burns their phone screen but my phone app also updated that same night and then the burn went to about half of the screen in two days, and the it was taking out all and the pixels too and soon enough there were no more pixels left and my Fitbit still works but the screens just not showing anything *I’ll note that it wasn’t actually a burn, it just looked like it* it’s happened to a lot of people. There’s actually a whole chat room website
JazzahHal - CANT LIVE WITHOUT
Apple, Samsung - NOTHING can compare to the Fitbit! The easy use of the app is amazing. I love being able to track my food, weight, activity and more all on one application. The badges and the hourly reminders to keep moving keep you motivated and help you stay healthy and active throughout the day. There are more awesome features like the timer, being able to load music directly onto your Fitbit, receive notifications and being able to store your card details on your Fitbit means you never have to worry about forgetting your wallet. I would recommend a Fitbit (especially versa) to everybody and anybody. It will not disappoint.
Fitbitter93 - Great app but....
Have been using a Fitbit with the IOS app for a few year now and I am a huge fan. Syncing and data display is great. The community area is a fantastic place to share fitness victories and find people to do challenges with! However, there always seems to be some small glitch with the app, either notifications don’t show up, long comments on post can’t be read because the ‘read more’ won’t show up and now you can’t change your profile or cover photos?! Also why is the option to turn the period tracker off not available? Will continue to use my Fitbit and the app but really hope these issues get resolved.
Brimful of - Getting healthy
This has been such a useful app as I hit 50. Keeping track of my weight, food and exercise goals has been made so much easier and I love the fact that I can track so much from within the app— how much water I’m drinking, how many macros I’m consuming, my step goals, exercise, activity throughout the day, heart rate, and periods. Having summaries of my trends has made keeping an eye on my health and activity so much easier. Upgrading to the Charge 3 has also allowed me to track my favourite activity; swimming. I highly recommend this app to anyone looking to set goals for themselves and track their progress.
Minykid - Suggestion/feature request
I really enjoy this app and it is really easy to use and has lots of data available.
Feature Request: Reminder to drink water
Similar to the Reminder to Move function, a reminder to drink water function would give the user the ability to set reminders (hourly, half hourly, every two hours ect.) to remind them to drink water. The user can set the times and days in which they want to be reminded, like the reminder to move function. The reminder, so not to clash with the reminder to move function could remind the user 15 or 20 minutes before the hour. The user could turn these reminders off or on as they please for those who would not use the function. I find myself regularly drink water in large amounts because I barely remember whereas it is better if people drink water more regularly than less often and drink large amounts at a time. I believe this would be a great feature to add.
I hope you consider adding this feature
Toydiva - The new dashboard
Hi to whom it may concern I wish to give feed back on the new version the dashboard it’s very confusing to add something like an alarm in the app when the old dashboard had that setting unless it was only for the Alta I now have the versa watch 2 and it won’t let me add a silent alarm unless I do it from the watch it self I know for fact that before the update I was able to add an alarm and now I can’t seem to find the setting I have googles it I have placed the question the community board and I sync and restarted my watch and phone it seems to be gone from my dashboard correct me if I wrong?
A.GRACE. - Love it but...
I love my Fitbit I where it all the time and enjoy the competition with my family on trying to beat the certain amount of steps, active minutes etc. Although The Fitbit watch is great I would say that the app is a bit of a letdown I find it so annoying that Fitbit promotes premium but it actually costs $15 a MONTH!! there are definitely some challenges and activities that look really interesting but having it cost that much money for something that is designed for people of all ages (including children!).
Although there are a few things wrong I still love my Fitbit and would definitely recommend!!
R3dmozzie - More control
I love my Fitbit and tracking my exercise using it. It’s easy to use, it just works. 👍🏼
However, one thing I’ve been wishing the app would do is to allow me to name my workouts my own names; rather than having to choose from a limited range such as ‘bootcamp’ or ‘martial arts’. I want to call mine BodyCombat and HIIT session etc.
surely this would be a bit easier and then I’d be able to see exactly what I’d done for each session.
Also maybe adding a notes function so I could add a note to an exercise like: “saw Fred while on run and stopped to chat” or something...
I think if these things were added it would be my perfect fitness tracking app.
Ily Middy - Version 3.40.1 buggy!!
Love Fitbit, but the latest update (running version 3.40.1) is really buggy. I am using Fitbit Premium. The calendar in women’s health takes me back to the week I was born, and I have to scroll allllllll the way down to 2021! Also, the Restoration Chart in Sleep isn’t generating, and is just a blank chart with the appropriate sleep/wake times. Everything else is working fine though.
Other than this, definitely love Fitbit and the app. Though I would really love to see a body fat percentage goal in addition to weight loss. I don’t mind what the number on the scale says, but I have a BF% goal, and it can be disheartening to some to see ‘no progress’ or even weight gain in the negatives through the tracking of this goal.
Peppermintmentos - New look? Yuck!
Am not liking the new look of the iPhone app - the colours and layout are dull and boring. It might be ok for those Fitbit users who focus only on their athletic performance, but those of us on a new Fitbit fitness journey need bright fun colours to help visually motivate us daily. Colours have a direct correlation with mood and emotion - the graphic designer of your app should innately know this. If you could at least provide app backgrounds in different colours in the settings for those of us wanting a nicer layout, that’d be a good start. ‘Coz at the moment the new layout is utterly depressing to open up and look at. I don’t want my fitness journey to be a chore. I want it to be fun, and Fitbit used to provide that. Please bring the fun back. Don’t be dull and boring! PLEASE!!!
#Vanilla2008 - One step further than the developers
When I got this app and my Fitbit ace 2, I thought there would be more variations of clock faces, alarm and timer settings, and colour screen.
But no. The variations of clock faces were atrocious, the alarms and timers were very simplistic and there WASN’T A COLOUR SCREEN.
I was however, impressed with the water limit of 50 metres, as I am not a diver or anything of such, so that was quite impressive to me.
Apart from the bare variations of apps and no colour screen, the Fitbit ace 2 seems quite okay.
My advice for viewers would be to research very carefully before you buy anything, to spare your money.
My advice for developers is to create a much better variety of apps, modes and personalised things as well as better, more specific setup instructions.
When I set up my Fitbit ace 2, the instruction manual gave me NOTHING HELPFUL WHATSOEVER. I had to search EVERYTHING up on this internet, and even THAT wasn’t straightforward enough. So PLEASE, for Fitbit users everywhere, PLEASE provide more specifically and straightforward instructions for setup.
Thanks for reading, and I hope you got something out of this review.
Couldbesimplybetter - Fitbit app is not fit for use
Fitbit app does not always sync - approximately every 3rd time it does not function. Getting advice or help from Fitbit company is impossible. I have found that if I switch Bluetooth off & on it the sync will finally start.
My overnight resting heart rate as plotted by Fitbit is around 64 but when I look at the graph it includes two to three significant spikes that are normally described as “outliers” which occur when I go for a pee. Statistically outliers would normally be excluded from an average - if excluded my resting heart rate would average 56 to 57.
Often if I set my iPhone to GPS map my walk, ride, or run if I pause the app will not restart & I am unable to commence another activity that day. On other occasions at the end of the activity the map disappears never to be seen again.
Iiphone User - Disappointed
I have a fit bit charge three and have been using it for the past four months. I was starting to get used to it, the feature I liked the most was the silent alarms which I could set from the iOS app. In the latest update you can now only set the silent alarms from the fit bit itself, not from the app. This I find particularly annoying as I have rather large hands and the fit bit is quite small. I do not understand why fit bit decided to make this change as all it has done for me is confirm that I need to get rid of the fit bit and get an iwatch. In my opinion this decision will cost fit bit in reduced sales.
森林J - Do not download the latest version!!!
I downloaded the latest version of this app and it was a BIG mistake! The older version used to have sleep hear rate and toss and turn rate. Now Fitbit decided to lock these functions and you’ll have to pay to use them! I’m speechless! So it’s not enough that I paid for my Fitbit band, now the developer thinks why not have the users to pay to use the band!!! Here’s my message to the developer: I am not going to pay $124 a year to use the functions that was originally free on the older app. If I had that money I would have bought an Apple Watch! Shame on you Fitbit. You can’t be that greedy to your users. I’m hugely disappointed and will convert to Apple Watch. I do not recommend Fitbit to anyone since they seem cheap to buy but you’ll be charged to use them!
AnotherManlyMan - App ok but devices too unreliable - landfill
App is ok, sleep charts are great and lived up to expectations and why I bought it, so thank you to Fitbit for that.
Bluetooth sync doesn’t always work, have to regularly close app and try again.
Customer service is good, quite remarkable these days, well done.
However the massive negative is the devices, the four people in my immediate family who had Fitbits, some Charge 2, 3 and Ace, had them break (screen not showing, not charging) in the first year. They were replaced, sometimes twice, however the replacements also broke and beyond warranty that’s it, mine is the last device still working, but that’s because it was replaced last. I’m estimating another few months before it joins the rest in landfill.
Not flexible!! - Be warned!!
Fitbit will remove functions from your device and delete your historical data without notice. I have been a long term (over four years) user of the Flex 2. I enjoyed this device because it is uncomplicated, not bulky and, until recently, did all I needed it to do.
I used the device to monitor sleep patterns setting goals to increase uninterrupted sleep. The device recorded a weekly sleep score average that allowed me to track my goals week to week.
A recent upgrade was imposed without seeking agreement. This deleted my sleep score average history and no longer records the weekly average. The space where this information was previously shown now has a zero.
What is most frustrating is that I am up to my seventh email exchange with Fitbit. A different person responds each time and I have to go over the same questions. Fitbit refuse to acknowledge that this facility was on my device. They use excuses that the device requires a heart rate monitor despite the fact that my Flex 2 has successfully recorded the sleep score average for four years. Fitbits solution! If I subscribe to ‘premium‘ I will have this facility reinstated. It’s a con – don’t be duped!
MeSunday - Fitbit versa 2 v’s Apple Watch 6
Wish I had invested in the Fitbit Versa3 ,
After recently acquiring an Apple Watch 6 series
I have definitely decided that I love my fitbit
I’m over 50 so find the fitbit is easier to use
And a big plus the Fitbit is a 1 app to use it , where as the Apple Watch comes with 3apps on set up and you can add more ...
So the Fitbit it’s not confusing and it’s so easy to use 🤗
Ok so yes the Fitbit doesn’t have an oxygen read for your blood , it’s the only thing that the Apple Watch has that maybe some people might use, However the ease of just using one app with the Fitbit far outweighs the oxygen blood reader.
I find the Apple Watch is more aimed for the younger generation if you need glasses to read it’s frustrating all the apps on it all the apps that are on an iPhone and I don’t live on my iPhone like the younger generation do ,
I would definitely purchase a Fitbit versa Over a Apple Watch by hundred percent out of 100% good on you fitbit
Graker65 - Fitbit doesn’t respect its customer base
Well I have had enough of this crappy, unresponsive, clunky looking and not user friendly dashboard that Fitbit app designers have forced on us the end users of their product, as soon as I can afford I will be returning my Fitbit Versa back to the the retailer for a refund and buying as Apple Watch
I would recommend anyone else who is not liking the new dashboard to do the same if your budget allows.
The Fitbit comes with a 2 year warranty and under Australian consumer law if a product fails to work as advertised you are allowed to return for refund.
If your retailer wants to push back on refund just google ACCC and look up your rites. As the app is an requirement for the setup of the watch, I consider it is not working correctly and makes the hardware faulty.
ElvieDoris - Please improve the food log
I (try) to use the app food log to track my nutrition targets but it is incredibly frustrating.
I make most of my meals from individual ingredients and it’s amazing how many food and (Australian) barcodes are missing form the selections.
There are also huge gaps in fresh ingredients. A search for blueberries brings back muffins, pancakes, pie etc and luckily unsweetened frozen, but not fresh?! The closest to fresh ginger I could find was ground ginger.
Also when making my own regularly cooked meals it is incredibly tedious to add every ingredient every time. Please could we have a “create a recipe” option in addition to create a new food?
Aside from the food log 5*. Thanks
KMcJasper - Update renders app useless
I have loved my Fitbit and the Fitbit app since I got it 2 months ago; never had any issues that haven't been fixed by an app update. But since the update on 5 November, I cannot even open the app!
I tap the tile to open and it comes up with a blank dashboard for a few seconds then closes, a few seconds later it tries to reopen the app on its own. This sometimes repeats a few times before I close the app manually.
I have tried closing and reopening, as well as restarting my iPhone; still no access to my Fitbit app. Help!
M Oberg - Relatively easy to use
Takes a day or so to familiarise yourself with app. Some peculiar ‘doubling’ aspects of navigation, for example there are 2 areas that deal with ‘apps’, depending on what you want to do. Confusing at first.
Bought the Fitbit charge 3 from high reviews from others about the fit bit app. Not sure it’s worth all the hype, perhaps with a paid subscription it improves. The cheaper Garmin would have done the same simple health tracking this does for less $$.
Please add the ability to allow us to make notes on the ‘female health’ app, in-line with what other apps offer. The options available for symptoms are fine but not detailed enough.
Candy_Cat1993 - The most awesome app ever
I use this app as reminder and also to monitor things that are happening in me. From my sleep pattern to my heart rate for my anxiety. I use the new breathing option before having an attack and has helped me in the work place.
I'd like to suggest a function that could be of massive use for people like me. I’m forever losing my Fitbit and then finding it not too long after that, so I’m suggesting a button that buzzes your Fitbit so you don’t have to call your own phone to find it. (I say this now as I’ve currently lost mine)
Brain shake - Fitbit are money grabbers
How dare Fitbit introduce “premium” in relation to data ie, sleeping heart rate and restlessness at night. The software is compatible with the device and should be available to all subscribers who have already paid for the product. Shows how much Fitbit think of their customers.
The rest of the app works ok, can be sluggish to analyse other data. Don’t even think of buying the over priced scales that are supposed to work in unison with the watch. Pairing issues and frustration forever here.
My family have purchased 3 Fitbit devices, but will be changing to Garmin in light of Fitbits attitude to attempting to charge existing customers for more data when all they’ve done is hold it back to begin with. Lost 3 customers here Fitbit. When your device dies, we’re switching brands.
Zalmum - Stuck in a loop
So now my app tells me to update it and when I try the App Store tells me there isn’t a new update. So I am now unable to use the app as it keeps telling me to update and I can’t seem to.
Otherwise before this issue I really liked the app, don’t like the sleep score, preferred it when the app kept track of amount of sleep.
Would really like the option to have the movement hours different on different days, not the same all week.
The women’s tracking feature is helpful, and the active minutes help keep me motivated to improve the weekly total each time.
Overall a good app until the latest bug issue.
Jettsatronic - 5 stars!!!
I think an update for Fitbit ace 2 would be great here are some ideas!
1 - Weather! A weather tracker would be so useful!!! <3
2 - Games! Having games would be great! It would make it fun! It could be learning games! You could make so the adult can change the hours when you can play them!
3 - recording and photos! So you can record great experiences! Or when your doing a workout you could record it so - its their i guess?
4 -calling and texting! - so if your busy family your parents can tell you who picking them up, so you can talk with freinds, and interacting with family!!
5- HeartBeat! - it would be so nice for me my freind has a watch that does that, i really want it!!!
6 - photos on your device for a background! - so you can personally choose you Fitbit style!
7 a map maker! - so you can make fun maps to explor and unlock stuff on your Fitbit!!!!
Sorry for all these things bye!!
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NewOldGirl - Love it! Love it!
I'm 75 years young and thought this was just everyone's new favourite toy - and now I own a Charge 2 and can't tell you how thrilled I am!!! It's amazing! It gets me to move more, which is my main goal. The dashboard gives a clear, quick picture of all my health and fitness info to modify as necessary. My only complaint is that some of the text in the app needs to be bolder, as it's so extremely light that it's very difficult and sometimes impossible to read. Modify that, and it's PERFECT! 😃
Tounini1234 - Bug:menstrual section
I really love the features and everything,except for one thing. In the menstrual cycle section, every time I click on it, it’s on my birthday month, back in 1997!! I have to swipe up to the actual month EVERY TIME. And now that I did the update, it won’t charge AT ALL. I really hope this gets fix please because it is really annoying. Thank you!
SnowProM8 - Doesn’t play well with others
This app developer doesn’t make the data I collect and store available in a format so that I can use it outside of their proprietary software. The data can’t be imported into Apple Health Kit. It’s 2018 and the FitBit company refuses to make the data available? It’s like dealing with a kindergarten kid in the playground that will not let anyone else play with the basketball. Grow up! Make all the data available that the Fitbit devices collect available to import into Apple Health. I received a Fitbit Charge 2 device as a Xmas present. Great device! Application is actually not bad. But why restrict my access to the data it collects?
Bdcrew - Love it!
I’ve got the charge 4 now and it’s even better then the 3, imagine?!?! it’s fabulous! Love that I can see who’s calling, or read a text, even pay with it (though I doubt people would know what I was trying to do lol-including me)! I love that it keeps improving!
Lugan62 - Syncing issues
I do not know what “bugs” you have fixed but ever since the last two updates the app keeps giving me an error message that it could not sync. Rather annoying to say the least
Lysluuyslyslysjra - Used to like, not anymore
I used to love the Fitbit app. Very convenient for my periods and sleep schedule. The recent update doesn’t let me see my periods, the calendar is stuck in July and won’t let me scroll up to this month. When I click on the sleep part it just freezes. Please fix
Sparky2198 - Works great
Works great only downside is it doesn’t sync with apple health.
Lifeaselle - Bugs are Ignored
This app has not worked properly for close to a year. I have had problems syncing steps, messages not appearing on my device and steps and workouts completely disappearing. I have been part of an online group discussing truncated messages within the challenges for the past year. Fitbit has recognized the issue and yet a year later has done nothing to correct or fix the problem.
I continue to use the app only because I do not want to throw away the money spent on the device.
Use caution when purchasing a Fitbit and using the app. Customer service is bad or nonexistent.
Susie_Dee - New update is awful
Don’t like the update at all. It looks terrible and it’s harder to find what you are looking for. Why do they have to mess with something that worked the way it was.
Mous379 - Fix the period tracker
The period tracker opens up to 1979 and when I finally scroll down to today’s date I can’t edit the start of a period. I’ve been a little disappointed lately with the Fitbit watch and the app. Get your act together fitbit.
Bertielove - Fitbit Versa
I am not happy with my Fitbit Versa. I upgraded my phone a year ago and I no longer receive any notifications on my Fitbit. They have claimed they have been working on it and trying to figure out why it’s not working with iOS. You would think that would be fixed by now. I went swimming with it and it stopped working. I asked them to replace it since it is supposed to be waterproof and they gave me a hard time. They finally sent me a new one and now it hardly ever syncs to the app and the battery dies very quickly. I have to restart my Fitbit at least 2-3 times a day to get it to sync to the app. I don’t think I would ever purchase another Fitbit.
MNorman87 - Recent Changes Make No Sense
Removing Activity Minutes to replace them with arbitrary Activity ZONE Minutes is a design choice that has directly impacted how often I open this app or look at my watch. It has completely disincentivized getting out for a long leisurely walk. You used to feel a sense of accomplishment for getting activity in but now that’s been ripped away from us. Why you couldn’t just have both metrics us beyond my comprehension but this is the most customer-unfriendly product change I have ever experienced.
Jkausel - F
App doesn’t work after update
Cyh bc CD hb - Was good till last update!
Lost ability to set alarms from the App. Will not ever buy another Fitbit product.
Noe2442 - Syncing sucks
App doesnt work great since syncing takes hours everyday.
Disappointed84016 - Won’t Sync
Here’s everything I’ve done before developers suggest them:
Restarted Fitbit device
Restarted Mobile device
Uninstall/reinstall Fitbit app
Cleared track record
Removed Fitbit device from app
Charged Fitbit to 100%
Removed device from app and added again
Did a system restart on Fitbit device
KatClubb - Connection issues
Nothing but issues with connecting to Bluetooth for the last few days. App won’t update, sync or stay connected. I’ve deleted and reinstalled, turned Bluetooth on and off and nothing seems to fix it. Was working fine until the last few updates.
Tclearly - Just about fed up
I want to love Fitbit, but there are so many issues. Syncing is constantly an issue.
The new update moved the alarm from the app to the watch itself. Such a pain. Finicky. Hard to update. I may have to finally switch to Apple.
LBPR - Sync not working
I‘be been very happy with my Fitbit for almost 2 years now but app and decide can’t sync for the last week. Not sure if it es after last update. I disconnect my device from app and now can’t even te connect it to the app...
how can I fix this problem? It would be really disappointing if I need a new device... please fix this!
Swarmageddon4 - Worst product. App, second worst.
The only thing fitbits do reliably is stay on your wrist.
JC Parazzi - App lost data all the time
I have this to keep looking my sleep but it lost all my data. The app just stopped and asked to update but in App Store didn’t have the option to update, then I uninstalled and reinstalled and I had to configure everything again and it lost all my data. If you have my email to send me weekly emails why didn’t you save the data automatically? If I could just return to the time I bought this I would NEVER EVER buy this again and I DON’T recommend.
LILOsas - STOPPED SYNCING
Since the new Fitbit update my Fitbit Aria scale stopped syncing .
Please fix this bug. Tired of these big companies controlling our equipment and forcing us to buy new all the time.
What happened to honest customer service?
Momhubbs - Not working!!!
Yesterday I could use this app perfectly. Today it won’t open. The message says “this app is no longer shared with you” “view in App Store “. When I open App Store the OPEN is there. Of course it doesn’t open and I get the same message. Vicious circle!!! I’m very upset!!!
Nick987655 - Update gone wrong??
All of a sudden the app tells me it’s no longer shared with me and that I have to go and buy it in the App Store. When I get to it in the App Store it say open not buy and still won’t open.
Great update, please try again :(
Wrangler mommy - Bad update
Was a very reliable os but the last update caused a bunch of bugs. Versa won’t sync. Won’t connect to Bluetooth. Can’t find WiFi in the app. Spent a lot of money eh in a watch that now won’t work properly. Please fix.
Emma1638 - Update sucks
After updating to the newest version my Fitbit will not notify me of text messages or calls. I have tried everything to get them back, following tutorials and tips tricks etc. Nothing works. Not impressed
Mike1515 - Run! Away from Fitbit
The charge 4 is garbage. The app is so unreliable. You have to pay to get the sleep score, but it doesn’t work most the time. Notifications rarely work correctly. They’ve had problems for years and still can’t figure it out. I’ll be going back to The Apple Watch once the new ones released because the charge 4 is such a let down.
Jinx.Moody - The latest update is broken
The latest update has ruined everything. It hasn’t recorded any of my exorcising this week, I can no longer control my music wit my Fitbit, doesn’t sync anymore, charging is messed up. I really hope they fix it ASAP!
TTC princess - App Update
It says I can’t sync my Fitbit Alta unless I update the app, but when I go to the app there aren’t any updates available. This is my 4th dongle that I’ve had in 2 years because they keep having difficulty synching. I will definitely be switching to Apple because this has been such a stressful experience.
Coluptus - Lossing bluetooth connectivity after upgrade
Lossing bluetooth connectivity after upgrade to latest version.
Please fix this issue ASAP.
Debs0402 - Bluetooth pairing failed
I have been pairing my fitbit several times a day every day for the past week. Have done all the updates.
I have forgotten the device, restarted my fitbit, turned Bluetooth on and off and still nothing.
It is very annoying and frustrating. I can’t keep doing this. Considering Apple Watch
LestatXP - Why do I have to keep logging in?
Nice features but it is annoying that it keeps making me log in every couple of days.
Persakiss - No warning: Fitbit blaze support discontinued?!
I updated the app to the latest version and now I’m getting « this version is no longer compatible with your blaze. Your device may not be able to connect with the app until you update »
What gives , Fitbit ? Me and my wife both use blazes. Is this an issue on our end or official policy ?
Whyismyusernamealwaystaken? - Text notifications
So..... how about we fix the text notifications??? It’s been since September... still waiting.... would be nice to have everything working properly. I did pay money for this product.
Jacynthe75 - Hate it since last update
Used to love this app, but now it’s a pain in the neck. The Calendar defaults to my month of birth! Try scrolling through 45 years of calendar every day! And then it stops responding and I need to force close it. It’s basically unusable.
Just because you can do more doesn’t mean you should.
Nikheel71 - Keeps freezing
Whenever I try to open the sleep details, the app freezes and I need to shut it down.
KKS#1 - Won’t charge after update of app
Fitbit verse won’t charge after new update and does not recognize device. This is the second time this has happened after an update. Very frustrating 😡
IPhone4user.ark - Cycle day
When I open the menstrual cycle portion, it goes to the year I was born rather then today’s day so I have to scroll all the way through to today. Also, I keep getting a “can not predict ovulation” notification when I edit my period and have the ovulation setting tuned off. I do not need to know when I’m ovulating because I can’t have children anymore and do not want to be reminded of that! Please fix!
I’m not sure who is on your app development team but things have gone downhill! I will be purchasing an Apple Watch next time!
Billy Louis - Bad app
It does not sync. It takes forever to log food. Slow. Annoying. If your get upset easily avoid at all cost.
Nononono_no - App keeps freezing
When I go to look at the sleep data the app freezes or crashes. Been going on for a month now why isn’t it fixed
Cmacs53 - App needs some serious work
I do love my FitBit, but if I can’t look at the data what’s the point? The app has major issues with losing and freezing. It needs to be fixed ASAP.
Wordmasterkwbdjq - Cycle goes past my birth year
Constantly stuck at 1998 when trying to see my cycle and then freezes when I try to scroll up
Archiviste photo - Something got lost with the last versions
The last few versions don’t perform as well regarding sleep data and are slower
Brownlea - App freezes
When I log in to sleep analysis it won’t load and closes the app. The app is slow and have to sync a few times for it to load.
Jlr6695 - Sleep tracking not responsive
Updated app again a couple of days ago. The sleep tracking is STILL ridiculously slow to respond. Please fix this!
Malpe1 - Getting worse after every update
Ever since google bought Fitbit it continually gets worse, now it has long pauses when it doesn’t respond or doesn’t log sleep. When this Fitbit dies it won’t be replaced with another one
Rachhbrown - New update
The new update is awful. Half the time the app doesn’t load, doesn’t let me track my food or does let me and then deletes it?? Wont sync to my watch. So frustrating.
Mjk!?71 - Sleep Score
I have enjoyed the fit bit charge 4 but the sleep score hardly ever works, which is frustrating because it’s one of the reasons I wanted one. When it does work, I like being able to assess what I did/didn’t do that day. It’s been several days now and no report. All other features seem to be fine—occasionally my exercises are not included in my info but overall that part works. Any bugs that need to be fixed for this?
Napfem - Cannot recommend this app or the associated watches
The app no longer lets me set a custom heart rate zone and when I looked on the forums, this was first reported in JUNE. It’s November. There’s also no way to have the Fitbit buzz you when you hit a certain heart rate, which seems to be a very simple function users have been asking for for a long time. The company appears unresponsive to the people who’ve spent at least a hundred dollars on their product. It makes the app nearly useless to someone like myself with chronic illness, who needs to be able to customize heart rate zones in line with my healthcare team’s recommendations for me. The automated zone based on my age is completely wrong for me. Hopefully eventually the company will fix these issues... I couldn’t recommend this app or the company’s watches as it currently stands. Disappointed. I wish it weren’t too late to get my money back for the watch so I could try a different company who might be responsive to their customers instead of leaving us asking each other for fixes in forums they don’t seem to look at.
Pon1971 - Most recent update
The most recent update needs fixing, when you open the app it is blank and nothing comes up. Needs fixing ASAP
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How to read Fitbit health and fitness scores, stats and measurements
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