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Jane - Eastern Cape - Awesome...but needs a little tweaking 😉
I am absolutely hooked on my Fitbit! I bought the Charge 3 and I hate taking it off. I love the notifications it sends if I haven’t moved from my desk each hour, I love the fact you can challenge other friends and colleagues to weekend, or weekly challenges as well as track your own performance. It’s got me more motivated than any exercise book, or personal trainer. The only downside I find is that it’s not 100% accurate. My resting heart rate on an ECG machine compared to my Fitbit has a difference of 10 beats per minute...that’s a big number when you’re trying to work in fat burn mode or/and cardio. In addition, when I train with other people my steps are pretty much the same but when we e all walked a 12km walk (as we’ve done consistently this week), my Fitbit comes up with almost 2km less than the others! The only time it’s accurate is if I walk with my GPS on my phone and then sync the data after my walk/run. In addition the calorie counter has very limited good options and scanning them and sending them off is too time consuming. I find I’m using the “My Fitnesspal” app to monitor my food intake...please look at their app and try and make the Fitbit calorie counter more user friendly. Apologies for mentioning the bits that need “tweaking”, but it’s constructive feedback that I feel is important. All in all I am so chuffed that I have a Fitbit as its now become a way of life for me! Thank you to the Fitbit team of developers ☺️
Mssmith0516 - FitBit app is pretty good, minus some frustrations
I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy.
I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day.
Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.
noaccountname - So much for bug fixes.... and they were fixed!
Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please!
Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!
GG245777543236 - Feel Naked w/o my Fitbit! But....
I’ve had a Fitbit for 5 yrs now and use both it and the app religiously. There was a frustrating Firmware issue with the charge 2 and another device crapped out on me but Fitbit replaced and has since fixed everything. I now (still) have a Charge HR that has been running strong for 2.5 yrs... the App itself is great, I love the challenges and the navigation is easy/intuitive for the most part. One part I don’t like is the adventures area. So far it’s just places like Yosemite, NYC, Boston... Why? There are so many grand walks/hikes in so many areas of the world. There are also lots of other sites and apps that have countless walks/hikes mapped in whatever area you happen to be in but I’d much prefer to be able to access all of this from the Fitbit App. I’m stumped as to why Fitbit hasn’t extended the selection when it would be easy to load other walks and in turn be much more usable for everyone! It would also increase Fitbit usage and engagement. I remember thinking this when I first saw adventures on the front page of the app, clicked on it and saw just a few areas. Today I decided to check again and... 3-4 years later they still have the same few walks/hikes. This is so odd I’m kind of scratching my head as to why expanding this section hasn’t occurred to anyone at Fitbit, what the obstacles are (seems easy/doable and cost/benefit smart) and why it hasn’t happened?
Karen70333 - Inspire HR
Fitbit has been on my person at least 10 years. I’ve updated with each new model. The Inspire HR is buggy. Take minutes to manually sync, doesn’t aways catch that one hour nap and can register quiet TV watching as sleep. And my biggest daily frustration with this App is the sleep score. Sleep is one area Fitbit has been perfect in the past, now not so much. After 8 hours sleep and falling within the range of all the sleep parameters it gives a fair sleep score? So frustrating waking up feeling good and see fair for sleep score. I’ve tried everything. This part of the sleep module is very demotivating. Since sleep is where, in the past, Fitbit has done better than anyone else. Past Fitbit models like Aria and it’s predecessors have been unbelievably accurate.
Update. Thanks for your response but my questions were not answered in the links you sent me. So I googled my questions where I easily found answers. Most people never get a sleep score higher than the high 70’s low 80’s. Then say that. Don’t have people trying everything to raise it. I’ve had every smaller Fitbit. The Inspire HR is the most inaccurate for sleep and terrible at syncing. The internet is full of complaints. Fitbit has done more to hurt their image by telling users they are all sleep failures with the wildly controversial sleep score. Adjust it, do something. It makes your Fitbit look like a joke. You see the comments/complaints. Allow the user to turn it off. It’s a design failure.
Hilexi12 - Loyal fitbit customer
Hi I’ve had my Fitbit for a while and it is consistently helpful in tracking my sleep, food intake, drink intake, and menestral cycle. And of course, fitbit is known for tracking of activity and steps as well as heart rate. There is one complaint I have. I need a competitive atmosphere to enhance my healthy living. With the friends option you can challenge friends to like three different challenges. These challenges can easily get boring and unmotivated users if your friend runs track or something. I think it would be in fitbit and the health of the world’s intentions to have challenges dedicated to drinking enough water and reaching calorie goals and sleep goals as well. Activity is a big part of our health, however, when it comes to hydration, sleep, and nutrition many people are falling behind. With an increase in steps and activity. Fitbit should provide reminders to drink more water and to eat some food for more energy. I think that your healthy diet begins in the kitchen and ends with the right amount of steps. Without doing too much out of my way, I can usually achieve my step goal, but I often struggle with hydration and have fainting spells and sometimes get hospitalized due to lack of hydration. It is vital to a person’s well being to stay hydrated especially after working out or moving a lot. Thank you so much for listening and I hope you take my advice into account.
seely rd - Great gadget
I am giving my Fitbit Zip five stars, even though I only use the steps portion. It is fun, gives me good info about a job I have, where I am on my feet for my entire shift, and it is easy to use.
It is true, you will add extra steps to get to a goal, and I don't consider myself a competitive person. I am sure the other elements of the Zip are great, but I am an online WW member, so I just use the FIT for upping my activity.
I highly recommend this product. However I am adding a review of the Flex 2, (3 years later) which I hate. I lost my Fitbit zip and went with the Flex 2 when there was a long wait for Zip delivery. I wish I hadn't. I give the Flex 0 stars. I have to download a new Fitbit app every time I try to sync the stupid thing. I've gone thru every help tip Fitbit offers, spent a long time on the phone with a person in customer support and have emailed the company for help. There has been no resolution. The company's support team used to be amazing, now they just read back text from the same help site I used when I tried to trouble shoot the problem. Also when the Flex 2 finally syncs (again after I download the app, again, for the third time that day) it seems to record arm movements. So if you are sitting down wrapping packages or painting your toenails you will also be getting in your steps. If you can get it to sync.
nastasiaelise - Today View Freezes. Help!
I love Fitbit app (features, UI, illustrations, the overall design, the friend challenges) and it’s definitely the reason I haven’t switched over to using an Apple Watch or Apple Health however I’ve noticed within the last couple months, the today view randomly freezes like a bug and pressing anywhere on it does nothing. I’m not able to go into any of the categories or view details (outside of just being able to toggle the bottom nav) Today it actually canceled out during a GPS walk I was tracking and when I went to view the app, I noticed it stopped tracking and just showed the Today view. However when trying to tap anywhere on the page, nothing happened. This freezing bug behavior has now happened to me 4-5 times over the course of a couple months and the only way i can get the app to work is by deinstalling it/deleting it, then redownloading it from the App Store. It then works after all of that but then I get the first run experience UI for each feature all over again. I’ve redownloaded many times because I still want to use this app because I love it and Fitbit so much but is this a known issue to others? Can developers fix this freezing? I would like to just use the app and not have to continue deinstalling it every time. Thanks!
AudreyRose08 - Good app when it works, but inaccurate meal tracking
Update: took away 2 stars. Now my zip won’t sync to the app. Just keeps saying “device not found,” and I suddenly have the low battery symbol. Which means I’ll likely lose any steps for today because it will probably die before I can sync the steps, and changing the battery has a history of wiping out my steps for that day. So either way, they’ll likely just disappear. Considering the fact that my steps are counted toward a quarterly bonus from my insurance company, using HealthyRoads, if I reach a certain amount of steps, this is extremely annoying. It also hasn’t linked any of my steps for the past week to HealthyRoads, even though it’s normally done automatically, and other apps have linked successfully to it as recent as today. Can you please test out your updates before you release them? There always seems to be an issue. And please don’t send a generic response. I have already restarted my phone, uninstalled/installed the app, turned off/on the Bluetooth, and nothing fixes this issue.
Original: I like that I can track my steps, daily exercise, and food all in one place.
It loses a star because the calorie counts in the food log are inaccurate for many foods. There is no option to fix the calorie count of an item unless you want to add it in as a custom item, but then what’s the point of using the barcode scanner feature? I wish we were able to submit a change in nutritional information on an item.
Eschfineart - Love my Fitbit Versa, but...
I bought my Fitbit Versa Lite after weight gain due to a back injury. It has done a wonderful job motivating me to move more and eat healthier. I’ve lost four lbs in just the past few weeks. The sleep Score and record would be awesome if it worked accurately, but it is not working well at all for me. I’m in my mid-60’s and I wake up to go to the bathroom a few times a night. Even though I’m only up for a few minutes and usually fall right back asleep, the app splits my night into several segments, each usually under 3 hours so I only get the simplified sleep details for each (or sometimes for only one or two of them) even if I’m getting 5 hrs and 30 minutes total. I don’t understand why it doesn't just keep tallying my sleep noting those 2-3 min bathroom breaks as awake periods in the total night. Last night my Fitbit only recorded sleep from 3:15 am to 7:10. I actually went to bed at 11:30 and slept very soundly until 1:15. Went to the bathroom and right back to a sound sleep until 2:45 when I woke up briefly for another bathroom break, then, right back to sleep again. My app doesn’t show or count any of my sleep from 11:15-2:45 and there’s almost a 30 minute gap between me going back to sleep at 2:48 and 3:15 when it actually did begin recording my sleep. What’s up with that??
I also wish the calorie count was more accurate. Selected items seem to be based on user input.
last_avenger - Infuriating meal tracking
This app is great for casual fitness tracking based on steps and heart rate but lacks important features like workout recording and gps functionality. More importantly, if you use the app to track meals you will regularly find yourself wanting to slam your head into the nearest wall. The search function is incredibly poor, returning baffling results for simple searches and not including an ability to search by restaurant or brand. If you cook a meal at home and have the package barcodes handy it’s easy enough, but god help you if you want to accurately record your meal if you eat at a restaurant or order out. It would be understandable if just local restaurants weren’t in the database but it’s just as hard to find your meal if you’re eating at a well recognized chain. Worst of all, certain foods and beverages have multiple entries for different portion sizes or for the same item sold at different restaurants or stores which crowds out the limited results when searching. For example, Coca Cola has different entries under many restaurants and retailers yet an ounce of the soda has the same nutrition information regardless of if you by a bottle at 7-11, order one with your meal at Applebee’s or get it at the McDonald’s drive through. It all adds up to a frustrating user experience which actually deters people from the goal of the app which is accurately tracking their health and fitness.
Road Runner 1971 - My partner in fitness
I’ve had my Fitbit Ionic for a year and a half and am very happy with it. This is my 3rd Fitbit and the Ionic addresses the issues I had with my first two ‘bits, namely a one-day battery life and the fact I couldn’t immerse it in water. The data collected by my Ionic is logically and usefully displayed on the Fitbit app. I’m a recovering heart attack patient and the heart rate data compiled in the app is essential reading for my doctor. I transcribe the heart data onto my own spreadsheets and provide them to my doctor every time I have an appointment. The accuracy of the readings is impressive and consistent and when my numbers are taken three times a week at my cardiac rehab sessions at the hospital we’ve come to use the Fitbit’s heart rate number over that of the nurse’s oximeter because my Fitbit tends to do a better job filtering out the “white noise” of my a-fib condition. Medical science is a data-driven discipline and being able to provide my doctor with hard data each visit is immensely valuable. My last doctor’s appt in April lasted NINE MINUTES - all because I provided the spreadsheet numbers compiled by my Fitbit and displayed on the app. If you’re trying to talk to your doctor about your health and how you’re feeling and don’t have numbers to quantify your opinions, well, you’re only guessing.
Hollylovesugly - Disappearing Data
I want to love Fitbit and this app but the devices and the app are so glitchy. I tried a Fitbit in 2012, it lasted less than a year before it died completely and support was no help. I was gifted a Charge 3 last year. Again, lasted less than a year (7 months) before it stopped working completely. Fitbit ended up replacing it and the new device has worked fine so far (its only been a month) but now the app is where the issues lie. I literally watch the tracked data from previous days disappear in front of my eyes, particularly the exercise-related information. This has been going on for weeks. I started a challenge yesterday related to tracking active minutes “in the zone” and it doesn’t seem to be connecting my active exercise minutes to this challenge so it shows that I’m making zero progress. I did give the app two stars because the adventures and virtual hikes are fun but the options are really limited. I liked the features of the premium upgrade but my Fitbit died shortly after starting the free 90-day trial so I didn’t get to try it much. I was going to pay to upgrade recently but this disappearing data makes me feel like it’s not worth the money so I’ve held off. This app has tons of potential but is very buggy. Also, I think releasing less models of watches could be a nice change in order to allow them to focus more on quality control and getting more things right with fewer model options.
Aceyourface - Creeps in the community
Firstly I would like to say, the app works great. I hadn't used a fit bit in a year or two so I had to figure out how the new look of the app worked but it wasn't hard. I loved that my history from my old Fitbit was there because it gave me motivation to get back to how I used to be.
Now the stuff I didn't like.
I wish the messages would be more of a messenger style. I can't go back and look at the conversation as a whole, all I can see are messages sent to me and it's all separate so it clogs up the message list. Would be much better to see the whole convo in one message so I can have proof of incidents like I just had. I have friended a few people from the different communities in the app. So far everyone is cool, we are all there for fitness and support. I recently accepted a friend request and the guy started messaging me. It started out innocent enough just talking about how long we have had a Fitbit and what our fitness goals are. Then he started getting weird and talking about my face based off my profile picture and started hinting at sexual intentions. I ended up unfriending him and blocking him. What I wish for this app is a way to report users like this. This isn't a dating/hook up app! And I don't need strange men hinting that my face gave them a boner lol
CCW223 - I switched to APPLE!
I like the FitBit app BUT the watch always has glitches. My text no longer come on my watch face like they did before and I have done every check, measure suggested and reset my watch to know end. Every time my husband and I do an update something else goes wrong and you half to guess which part of the watch or phone app won’t work this time. I have owned my watch for three years and the battle is constant. My husband two years. Since my last review and update my watch will not turn. I have cleaned the charging points, roughed them up with a brush and cleaned my charger, still it will not do what it is intended for. Also FitBit DOES NOT have the capability to change the battery which means a $200 Versa watch (at the time) is JUNK! So our solution to the problem has been to purchase Apple watches. It is spot on and has ZERO glitches in the month we have owned them and we have done one update. Where Apple lacks is its ability to have sleep, diet, and caloric monitoring in one place. IE you have to have a separate app for these things so for example I use FatSecret, pillow and 8Fit for these items. So in comparison if you want something that works use Apple but if your looking for a program that works half the time but is all in one place Fitbit is your solution. The only way I would go back to FitBit is if they made the batteries changeable because batteries loose there ability to charge over time even if you let them go dead and then recharge.
tmdbeagles - New Version is Terrible
I love my Fitbit, just updated my hardware for the third time to the Charge 3 and I love it! However I had to leave a review for the first time ever to say how much I HATE the new version of the app. Before, you could customize the tiles and then you wouldn't have to mess with it ever again, now that's not the case, the challenges have been moved to the main screen, I constantly have to move the challenges out of the way, since they default to the very top, so I can keep the water tracking tile at the top. Once the challenge is over, they take a while to go away, which before it was on the main screen was fine, now that the challenge is on the main screen, they are just in the way of any new challenge. Plus you can't tell the difference between old and new challenges when you try to move them. And the main screen doesn't remember where you were when you click on a tile, so if you click on a tile, when you go back to the main screen, you return to the top, this is especially annoying if you have multiple challenges you are checking, since they are all named the same you have to find a new way to figure out which challenges you've already looked at and which you still need to look at.
I hate app updates just for the sake of doing an update. There have been improvements in the hardware that added value, Charge is now waterproof!, but there was no improvement to the app and now it's just terrible.
The Zenth - Overall a great pair (app & Fitbit Flex) except some bugs
My Fitbit Flex works great with this app. The app works great most the time except for the few “bugs” that it has.
First one is the messaging part of the app. Whatever message is at the top of the screen is basically unreadable. It’s hidden under the top banner or menu or whatever. So I order to see it depending on how long it is I either have to pull down on all the messages or have my fiancé send me a message so there’s a different one at the top.
Second issue is the fact that I open up the app and it syncs just fine. However, there are several things that don’t refresh and show that they were synced or updated with new data. For example: weekly exercise, steps per hour, sleep information. Basically most things underneath the top circles. So, leaving the app and bringing it pack up doesn’t work. I literally have to close the app all the way and re open it to get everything to reflect what was already synced and updated. I’ve been having to do this for several months. The last update didn’t fix it so I’m hoping someone reads this and can help fix it. It is not my phone. I’ve tried turning it off and turning back on several times in the past months.
Please help! I’ve gotten to the point where the app is not really enjoyable anymore. Messages and my own data are a hassle.
Jlrwfi - Ugh!!
I love my FitBit! It is obviously made to help you, I love tracking my steps and exercises and sleep. It quickly becomes an addiction and I don’t even want to take it off to charge. My husband’s company uses it for wellness and using it gives us discounts, which is also great!
The problem is that we are working on our 2nd Charge 3 we paid for AND 2 replacement charge 3’s that were sent to us, in less then 2 years!! They may replace it the first time, but then they claim it's out of warranty the second time. Having a device that breaks 2-3 times in less then a year is completely frustrating!! I’m at a point were I have to do 5-8 steps multiple times a day to have my FitBit only work 1/2 of the way it did originally! My daughters Versa has been the same way and it’s extremely frustrating.
I have been using FitBit for many years, because I love them! My first FitBit lasted several years and was awesome!! I’m at a point where we may be trying different tracking company and forgo my husband’s company wellness benefits, because I am tired of paying for a device that doesn’t consistently work! Each issue has been different and the company blames your phone, your app, your computer for the problem. Then they send a refurbished device to replace the first broken one and then when that one breaks they tell you it’s out of warranty and offer you a 25% discount on a new device. Very frustrating!
A Concerned Professional - Paying for previously included features
I enjoyed tracking steps, sleep, etc with my prior fitbit, so when they came out with one that measured HR I was excited to upgrade my watch. I am a RN and I am prone to fast heart rates. This really helps me track it through the day and monitor it while I work out. There is about a 3-4 second delay in the HR reading when my HR changes which seems reasonable as it has to monitor the change. It doesn’t do a great job when the HR gets really high- 170s + which is frustrating when I’m jogging on a treadmill. It is worse when running outside.
The fitbit app used to INCLUDE the trends of your heart rate, included when you were sleeping. I updated the app awhile back, and now you HAVE TO PAY for a feature that was PREVIOUSLY INCLUDED. That is why I am giving this app such a low rating. If I had not updated I would still have had this feature, until the app FORCES you to update. This is total crap!! I’ve had a fitbit for years and years. Next time I am purchasing a APPLE WATCH. How dare you charge for a feature that used to be included?!! What a crappy business move!!! You have lost my business!!! Oh, and I’m always eventually having problems with charging my device. Ugg!! I tell it to all day sync, but it never syncs until I open the app and manually do it. If you get too much data on the watch it coverts all your sleep data to simple logs instead of the complex info. SO FRUSTRATING!!
Nattt22222 - 2019 update significantly decreased my Fitbit use
I’ve had my Fitbit for over a year now, and I love checking the app through out the day to check my stats. The old tile dashboard made it so I could open the app and see all that I needed to see without scrolling. When they did the update at the end of 2019 and changed it to the white list screen, I was so upset, but hoped I would eventually get used to it and it would be fine. Six months later, not only do I still hate it, but I just realized, because I rarely bother scrolling, that I haven’t used my water intake feature or the steps per hour feature in months because I just kind of forgot they were there. I used these every single day before the update because they were right there when I opened the app in a visually pleasing and user-friendly tile dashboard. I’m writing this review now because I ended up scrolling down today and was like, woah, I totally forgot about these features. I don’t understand why, with such a huge amount of negative feedback from users, Fitbit doesn’t at least provide the option of switching back to the old dashboard - or at least, design an optional new dashboard that offers users the features they lost in the new one. Simply put, the new dashboard is terrible, and after giving it time to see if I’d get used to it, I still hate it.
Kate.151922 - New App Design Turning Customers Away!!
I think I speak for the whole Fitbit community when I say the former app style was far superior to the new one. I have no desire to even open the app anymore. It is not appealing at all. The old dashboard style was WONDERFUL — you could open the app up and instantly view your stats in each little box without having to open each individual tile up, the card style was extremely visually appealing and fun to use, the fonts and colors were great. Now, the app is a major turn off with its new list view, small and uninviting font, and the stat previews are unfamiliar and no longer easy to understand. I am always open to change and updates but this new app style is definitely not a good one... especially when there are thousands of others complaining of the same thing. Fitbit, I hope you can incorporate a different app design similar to the old one, or I think you’ll be losing a lotttt of customers. The old dashboard design was one of the most appealing things to me as a Fitbit user and I used to be excited to check it every day. Now I can’t stand it. :( Please have your design team look into this. I know that apps must always be streamlined and keep up with updated design styles, but there are ways to keep the old basics (card style, bright colors, large fun font and lots of icons) while still making it look fresh and new. Please consider this. All of us at the Fitbit community will greatly appreciate this!
Tigereyes29mn - Rockin App!
This app is awesome as is the watch itself. So many ways to personalize it and you have control over everything but it shows you some tips about nutrition and activity, sleep etc. in a way that is also unique to the user in some form because I have a friend and we don’t usually get the same messages which shows me that the people behind the scenes who developed this app and do the updates etc. worked really hard to make an excellent program that takes you or puts you front and center which is how it should be but I tried a couple different watches and their apps if they had them in the first place were so cookie cutter it was ridiculous one didn’t have any gender but male on it!!
So in closing if you are looking for a quality watch with a great app and free is great it is but try the membership at least one month it seriously adds to the core program they offer monthly and yearly so a month is 9.99 we can waste 10 bucks at a coffee shop or fast food in a blink so no excuses🤨 take it from someone who was a huge skeptic about the watches and their actual results IRL, I just thought they were a trendy waste of money 😂 look at me now writing a book praising this watch and it’s app 😳.......,
Kendal_Toby - Great Fitness App! 🏃🏻♀️👏🏻
This is a great app, keep doing what you’re doing. I love all the different features that can help you stay fit. This app encourages me to stay on my diet, or keep working out, or just maintaining a healthier lifestyle, even when the time gets tough. In addition, I really appreciate how you read and listen to these reviews. Just a suggestion: where you log your food, you can create a custom food but you can’t delete or edit them. It would be very helpful if we could do both or either of those. I created a custom food because it wasn’t listed in the provided foods but I forgot a word in the title and it made it a completely different product from what it was. I really need to edit it and change it but that is not an option. Also, another thing that would be cool to have is if you could create a custom workout for your exercise. There is a limited number of options and I make up my own workouts and I would like to put it in the log. Likewise, where you can track where you run, hike, or walk is a very helpful feature! Could you, by any chance, add biking to that? It would make it a bit more useful for me. These are just a few suggestions that I believe would improve the app. Overall this app is great and I am so thankful for it!
Hvhsbv - Very good..but needs an update for adding custom foods!
Often when I’m logging in my food I scan the barcode, especially if it’s something I haven’t previously logged. 90% of the time the nutrition facts that the barcode reads is the same as the nutrition facts on the packaging. HOWEVER, 10% of the time the calories don’t match or the sodium/carbs/potassium etc don’t match. So to get an accurate reading of my daily nutrition I choose to add it as a custom food item and plug in the right info. This is where the problem/update is needed. My example for today was my Special K brand protein shake didn't match the right facts when I originally barcode scanned it (said there was 0mg potassium when there’s actually 570mg, said there was 10g of cholesterol when there’s actually “<5mg” etc). So I go to start plugging in the info on the custom option. What NEEDS to be added is a decimal point option on the keypad (ex protein shake has 0.5g of saturated fat, had to leave it at 0g because I can’t type 0.5 because there’s no “.” option, same with the “<5mg” had to leave it at 5mg instead). PLEASE ADD a decimal point option for custom foods OR AT LEAST allow us to send requests to update your food databases if the apps nutritional info is different than the products info!!!
3rddegreenos - Disappointed
My first versa didn’t even last a FULL year before it completely shut down and stopped working for good. Got my second versa about two weeks ago and it started giving problems today when it began to incorrectly record my caloric count while I was at the gym. I also noticed that the previous day, I racked up a total of almost 3k in caloric count and it reset on the watch and in the app around 8pm the night, so it ended up not recorded my caloric count that day. So I decided to do a hard reset. After hard resetting and setting up device (which took multiple tries since it didn’t work correctly the first few times) my device now won’t sync with the app. It currently says “looking...” I’m fed up with fit bit. I chose this watch over the apple series because the battery life last almost 6 days with a full charge and I’d be using it to track my physical activity as oppose to Apple Watch only lasting about 2 &1/2 days. I suspect my first versa had water damage (even though it is advertised to be waterproof) since I swim a lot, the screen went blank and the watch continued to work until it eventually died. I’m worried now because my current versa is giving the same software issues my previous one did leading up to its demise and it’s only been about two weeks since I opened the package. Please do better! For $200 this isn’t worth it to be honest and I really had high hopes for this... Very disappointed.
Roseredsiren - Had a good product
Quit messing with it. Every time you make a significant change in your algorithms around data collection it messes with the quality of the data set. For example when sleep stages came out it made changes to the resting heart rate calculations and I started getting new weird data patterns and I could no longer see the patterns in my menstrual cycle in the graph. Now you’ve added this damned useless and meaningless sleep score that I can’t get rid of or change the prominence of and I have to dig to find the info I really need and want which is how long did I sleep and maybe how much REM did I get. Though I don’t trust that measurement anymore because around the same time as the update that brought the score I suddenly started getting much higher REM readings regularly with no changes to my behavior around sleep or my experience of my sleep. All this makes me distrust the data more and more. And let’s be honest- the fact that there are now all these new extra measurements and “insights” is a money making scheme because they are locked unless you subscribe to a “premium” account. I’m probably not going to ditch my Fitbit all together but I would no longer recommend it to someone else. It was a good product. Don’t go changing it just to change it or try to drive consumption you end up ruining it.
g026026 - Sleep Score is Demoralizing
I’ll start by saying I loved my Fitbit. I got it last Christmas and it has helped me to feel motivated and accomplished, as well as accountable. However, the new display that includes a sleep score is horribly demoralizing. Every morning I wake up to check my sleep - hours slept, when I woke up, how it compares to other nights. I use this information to try to improve my sleep and my stress levels. This morning, knowing I had a long, challenging day ahead, I saw that my sleep had been given an arbitrary 70-something score which I cannot remove to just view the actual data. It’s on every screen. That’s a C on a test. I felt miserable and like I wanted to give up, and now feel like I have to remove the sleep feature (a key reason I wanted a Fitbit to begin with) to avoid feeling like a failure every morning. Please make this feature optional or remove it altogether; you’ve ruined the start of my day, where my Fitbit used to make me feel excited and happy to start the day off productively.
Update: The response I received from Fitbit makes no sense. “We you can’t turn of the Sleep Score feature”? I can’t begin to understand what this means. This response and the lack of response from the company about this issue which has upset so many customers has now very seriously made me consider getting rid of my Fitbit altogether and getting something else. How are you going to fix this, Fitbit?
the dalan - Huge fan
I love my charge 3. I love how it tracks sleep and keeps track of my sleep stages. I love that I can track my runs, the splits, distance, and shows a map. Battery life is great. Notifications are great as well. 100% waterproof. The only time I take it off is to charge which I only have to do once a week. Also very durable I play basketball 3 times a week. Sometimes it will get hit by someone’s hand or the ball and my Fitbit shows no damage. I love Apple. Im bossed with my Mac and iPhone. But the Fitbit is way better than the Apple Watch and a fraction of the price.
The app itself is great. Records the data very clearly and is easy to read. They send progress reports each week as well which are great compared to the last week. (I think it would be cool if that also got compared to your average stats) tracks all I see about and i can access it easily. Syncs very quickly as well.
My one problem is it is very hard to read in the day light. The screen gets really dim and when on a run and I want to see my pace or trying to read a text message when it’s really bright outside it’s almost to read. I don’t know if Fitbit needs to fix that or if I can adjust it. Literally my only concern.
DD_1976 - Keep on stepping...
I have been using a Fitbit now for almost four years, initially purchasing one to motivate myself to walk to work and not waste money on cabs. That worked and of course I paid for the Fitbit within weeks! I now monitor my steps daily and find its pretty accurate. I have noticed that the distance is always off substantially (am guessing maybe I could set the step distance to correct that but haven’t bothered.) I love the challenges and connect with family and friends across the globe on a daily basis as we motivate each other to move. I’ve even gifted multiple Fitbits to include some of my loved ones. My only gripe is that within the challenges, the comments have been incomplete for quite some time. I keep waiting for one of the updates to fix the error, but months later I am motivated to write this (seeing that many comments get a reply. 🙂) To be clear, the wording such as ‘That step goal was no match for...’ is often cut off so that I can’t see the persons name. I always like and cheer comments and achievements but at times I am liking my own achievements due to the incomplete statements. I hope this makes sense and that Fitbit will rectify the issue soon.
Happy stepping to all!
Pcrystal - Switched back to Fitbit
So I switched from Fitbit to Garmin back to Fitbit. Had I looked at the Ionic prior to switching I may not have switched at all. I disagree with other users that say the Ionic will not receive phone and text alerts. Mine is doing it fine. It was tricky to set up, requiring changing settings on my phone itself, but knock on wood, it works fine. The app is MUCH easier to navigate than the Garmin. My biggest complaint to date is that there is not a way to delete messages received via the Fitbit app. So some other Fitbit user whom you don’t know, can send you an inappropriate message, and you have to see it for the next 30 days. My last one was a user asking if “my pants are on.” I blocked the user, but I still had to see that message for 30 days. Seems like it should be an easy thing for developers, and I have seen many other requests for the same, so hopefully Fitbit listens soon. Other than that, having seen what the competition has to offer, I give the app 5 stars. And I recommend to other users to google how to set up your phone in addition to the Fitbit app so you can receive your notifications. Mine was an easy 3 second fix.
JaMminBritishLuv - Love the app BUT
I already wrote a review about the new app update and how terrible it is but I also wanted to write a review about how terrible the period tracker feature is! The interface on that has been horrible since they added it and I get frustrated EVERY SINGLE TIME I go to edit my period dates. The whole “drag the bar to fine tune your start and end dates” is annoying and does not respond well at all. It often gets stuck on one day and no matter what I do I cannot move it. Or I can’t get it to stop on the day I want. Why can’t we just select the dates manually without having to drag a bar? Also sometimes periods are irregular and maybe last a day or two and then go away for a day or two and come back, but the way this app does it currently is that you cannot add two separate periods in one month. You can only add the one so you cannot get it to display accurately at all. Make it so you can manually select each day and put in whether or not your period was on that day. I use Flow for my main period tracking since that app is dedicated to that and a million times better but I’d also like to track it in my Fitbit app since that’s where all my other health data is stored. Please please please fix this feature because it is terrible as it is right now.
Victgum - Hacked. Updated
Account hacked and given no time table for getting information back. I need this for work-insurance discount. Have trouble syncing after every time there is an update with my ionic and this last time my account was stolen somehow. Customer service stated they couldn’t tell me anything without my email and in the same breath said they saw my account synced at such and such time....contradicting. Disappointing.
Updated: After posting online on the forums which I thought was anonymous from my phone-my photo was still attached from my Fitbit account. Another person responded directing me to my settings. This is where the hacker email was, not my email account I used. I was able to reset my email back to the original there somehow by the app sending me a link. Why couldn’t customer service have done this for me 11 days ago when I called? I had the hacker email address but was unable to login from the app after it was deleted or the website but was still connected to my account through the Apple App Store which is the only thing that saved me. Scary especially when I had Fitbit pay attached-won’t be doing this again. This also is my 4th product I have upgraded to, I love the Fitbit format but whenever there is an issue it’s a big hassle. Unfortunately after my iconic runs its course I will probably switch platforms other than continuing to use my Aria.
UPSET WITH UPDATE 9999 - Update of July 12, 2018
I have been a loyal Fitbit customer for over 3 years, often recommending the trackers to friends and relatives. I credit the app and device for helping me lose 90 lbs and keep it off. I especially like that the app includes food tracking and that anyone can add foods that they use and are not already included.
However, the recent update in early July had major bugs introduced to the food log. The app was updated within a week to address the bugs in the roll out. I am now happier with the product and reaction time it took FitBit to address the problems.
I do wish they had a more clear way to offer feedback, suggestions, and requests. For example, one sometime may mid-enter food nutrition data (I have done this by accident as well as having run across obviously erroneous entries). Currently there is no clear method to report these aberrations so the log can be cleaned up. Another example is the recent roll out of Female Health Information that can show up on your dashboard. This may be useful to some in helping to track cycles and get pregnant, but the app already knows my age. Given I am over 60, my interest in this new feature on my dash is below ZERO.
Victoriaanne2012 - Great; Could be better
This app is great but I think it could be better. It’s one of the first things I check in the morning to see how I slept. It’s really easy to use and encouraging to see all the numbers change. The only thing this app is missing (and which I have to use another app for which is SUPER annoying) is the ability to create custom recipes so I can accurately put in dinner. Currently I have to put everything in by hand which isn’t the worst except I always have leftovers do I have to divide the recipe by thirds or something. It’d be a lot easier if I could just enter it once and say the serving size. It’d also be a lot easier if you could copy one meal from one day and place the same exact meal in another. This goes back to the leftover thing because if I make a complex dish, I have to remember everything I put in it for multiple days (thinking about the math) and it’s vaguely irritating. I also think that you should be able to track your macros more efficiently. The percentages are great and everything but they seem a bit useless if you’re actually trying to measure your protein or carb intake. But other than those things I really do enjoy the app. I just think it could be a little better and I don’t think it’d be hard for them to do.
Rockin' Grammy - Life Changer
We are seniors, age 73 and 78. We started walking with Fitbit almost 3 years (me)/2 years (my spouse) ago. We were diabetics. Having the Fitbit prompt us is like having a personal coach living with us. I also used the Fitbit to track my eating. By having the ability to see calories in our food selections almost instantly, helped us with our food selections too. Now back to why I titled this “Life Changer”. My husband was a couch potato his entire life. Fitbit got him into a daily walking routine. We both lost weight - about 110 pounds between the two of us! We both reduced the number of meds we needed each day. And last quarterly diabetic check, our A1C was 6.2, prediabetic range. We will always be diabetic, but thanks to the use of Fitbit, we can manage the disease. We can not say enough good things about Fitbit and how easy the app is to use. As a side note, I also like being able to walk with “Friends”. I live in VA and walk with cousins in FL and PA. We like cheering/taunting/messaging too. I never get to see them so it is fun knowing our Fitbit app connects us through our walking - every day! As I said, I could go on and on and....💕
#DA BOS5# - More adventures please!!!!
One thing that I thing is leaving this app is the adventures. They used to have the Chicago routes that you could run through as well as the vernal falls route, valley loop route and my personal favorite, the Pohono trail, but Fitbit has cut all of the Chicago adventures and the vernal falls route. Please listen when I say that the adventures to me are the most important element to this app and I really want more. Aside from the adventures I have a Fitbit ionic which has failed me a few times but after talking with people at Fitbit, we managed to get it working to the best of its abilities and I for one love the exercise features, there are so many that are given to me in such a simple manner that it is easy to know accurately everything that was going on during my workout, I am primarily a runner and I think the Fitbit ionic is best suited for these types of people because the GPS is the best that I have seen in a smart watch. And what is even more is that the battery lasts so long and I’m two years into using my Fitbit and the battery still doesn’t seem to be faltering. The app is, to me at least, the best fitness app out there and I would love to see more adventure races come to the app.
Owlbealright - I love my Fitbit but have an app suggestion!
I absolutely love my Fitbit and the app but there is ONE thing that I would love to see improved. I had a suggestion about the app and when you make changes to your goals (I.e. step goal, nutrition goal, etc) when you adjust your goals to be a little more intense, it makes it look like you didn’t meet your goals on past dates. Would it ever be possible to have the app updated so that when you update your goals it only affects entries and logs going forward from that change? Example, I changed my calorie deficit to -750 and I used to do -500 so now when I go look at my old entries before today’s date, they make it look like I was over my goal (when I actually met the goal I had been working on at that time.) just a suggestion that would not only help you see how often you are changing your goals but also to help you not feel discouraged when you look back and see that you didn’t actually exceed your calorie intake for the day, just had an old goal. :) I know for me personally, it would be really nice to see this update, but overall this Fitbit has changed my life!
getting to the edge! - Takes forever to sync
Edit: every time I want to sync my Fitbit, I have to remove the Fitbit and reinstall it! The “helpful links” the company sends you is ridiculous and useless! It is beyond frustrating to invest in a product you were happy with in the past just to have it flake out when you switch phones! I will be switching to an Apple Watch if this is not fixed soon!!! Ive been dealing with this since December and it isn’t getting any better or easier to deal with!
I’ve had two different types of fitbits and two different types of phones. I have to fight to have it sync with my apple phone! The time is constantly messed up unless it syncs up which I have to go in the app to do because it doesn’t want to do it on its own. This have even made be late to work because it took me a minute to realize the problem (who doesn’t rely on it as a watch and expect it to be wrong) I have two pretty premium products that won’t work together. As we speak right now, the time on the Fitbit is an hour off!!! It says to make sure they are close together so they can sync but I can’t imagine getting any closer than this!!! The app says “looking “ and “unable to find”... really because I found it!!!... the phone is in my hand and the Fitbit is on my wrist!!! This is ridiculous already!!!! Please fix, update, do what you have to do so my versa talks to my iPhone !!!!
Lisscal - Loved Fitbit, hate the new location thing
I have had 3 different Fitbit watches and I absolutely love them and the software over the years. I run, bike and hike all the time, something every day. I love the heart rate data and fitness scores, sleep tracker and female health. I think they are great health tools, whether or not you’re as active as I am. HOWEVER since the update right before GOOGLE BOUGHT FITBIT, you are now required to keep location on “always” instead of “while using app”, which uses a ton of data and drains your battery. My phone told me one day that Fitbit had fetched my location 49 times that day. FORTY NINE TIMES. No wonder my battery lasted half a day instead of 2.
You were always required to have the app open on your phone to track GPS during an activity (i.e. while using the app, makes sense), not at all an inconvenience. I think they are using the new “auto start” tracking feature as an excuse, but it’s really to mine all the data because that feature is useless.
Now, since I refuse to pay to be another cog in the Google machine, I have to switch my setting to “always” from “while using the app” every other day when I start a run. Not fun. Extremely disappointed with this move. I will NOT be replacing my watch with another Fitbit, probably go with Garmin and deal with getting used to another app. I hate change but this isn’t worth it.
cindi88 - App will not give notifications
This is my 2nd time leaving review.....I have been a Fitbit user for 4+ years, beginning with Charge, then Alta HR, and now for 2 years, Fitbit 3. I use the fit it’s daily, love them. Saying that, I am very disappointed and frustrated with the app performance. I bought Fitbit 3 for the ability to track swimming, as well as biking. It had worked seamlessly for a long time. I loved that I could receive texts and notifications. The notifications stopped work months ago. I have done all the exercises recommended to restore them, which sometimes worked, but only for a day or less. I have an iPhone XR and IPad, which are both up to date. I am unable get it to sync. Some days it will, some days not. I have reset Fitbit and have disconnected Bluetooth and re synced. Sometimes it works, again for a short time, and other times no.
If the benefits of my Fitbit cannot be enjoyed, or not enjoyed without a constant fight, I might as well have a cheap knockoff that does nothing else. Or maybe it is time to shop for another brand that can consistently provide the features purchased. I want to have my app there synced when I open and I want to receive the notifications, as it did before. I am done jumping through hoops just to get it to work! Thanks for your time.
Ajutvbj7549 - Charge 3
I was really excited when Fitbit came out with the Charge 3. I like the improved processor, water resistance and choice of bands.
I’m really disappointed that they put the exercise apps on the device rather than stopping and starting them from the app on the phone. This creates all sorts of problems. The clock and blood pressure reading on the device is readable. The settings to start and stop a particular exercise or not. The print is not bright enough, outside, and certainly not large enough to read without pulling out my “readers”, which I don’t take to the gym or out cycling. Also the time period displayed is not long enough to read the fine print. I know it will take some programming, but put the exercises settings , starting and stopping, etc., on the app on the phone, not on the device. Even stopping an exercise takes multiple swipes on the tiny screen. It goes to a pause, and then whatever... just to get to the stop button. The end result is really messed up exercise measurements and frustration. Also please give us a choice on the phone app as to what notifications we want sent to the tiny device on my wrist. If I wanted an Apple Watch I would have bought one. I have had the Charge, the Charge 2, and now the Charge 3. It would be an excellent device with the above modifications.
Cappyra - I would have given it a better rating if...
... I were asked to rate this app a few weeks ago. Recently I was forced to use a new dashboard. Their community board said that select users were asked if they wanted to try a new dashboard but all I remember is opening the app and everything had changed. I think this is a rather sneaky way to get feedback from a beta of your app changes but I could get past that point if there were significant improvements. There weren’t. The new dashboard was more difficult to read, very bland, no visible animations when goals were achieved and did I mention that once you got the new dashboard you could not roll back? I have been a Fitbit customer for about 3 years now. Up until the “upgrade” I would have given the app at least 4 stars. I used the Fitbit and app to track my activity, food, sleep etc and have lost over 20 pounds. I loved it. It made it even more disappointing to me because of how much I depended on it for my routine. It still works... mostly... though I have had issues with syncing lately. I would recommend checking the community board. Three weeks ago I would have whole heartily recommended this product. Now I can’t. Fitbit if you are reading this please give us back the old better dashboard or an option of dashboards.
LaShaShante - Don’t fix what’s not broken
I’ve been using the Fitbit for almost 6 months. I really loved it before the update. I hate the sleep score. I love tracking the hours and getting the weekly sleep average. I don’t look forward to seeing my sleep stats anymore. I also loved the dashboard and tiles before. The list is a MAJOR downgrade for me. I also felt soooo accomplished when my goals were reached and got the green stars. I’m not a fan of the new layout. I must repeat I absolutely loathe the sleep score with every fiber of my being. I don’t care about a score. I can’t even say I fully understand it and I hate it so much I have no desire to learn or read what it’s about (and I love to read). Yeah, so I’m purposely remaining ignorant to spite an app feature. I’m petty for my sleep tracker. I care about my hours slept and my weekly average. Can we at least do both? Or have the option to have on or the other? If the score had been added instead of replacing then I wouldn’t feel such anger towards a tool meant to help. I also am refusing to use the challenges because a lot of people are saying they remain on the dashboard after being completed and that would irk my nerve. I do enjoy this app, just not as much as before all the changes. Thank you.
Weenie64 - Poor GPS
I’m so frustrated with this app! I keep getting a poor GPS warning when trying to track my walks. I’ve reset the Fitbit (Flex2), deleted the app from my phone/added it again, “forgotten” the Fitbit/connected it again, turned my phone off/restarted it, took my phone in to the apple store to check the GPS (it’s great)...I’ve tried everything! With my previous Flex (1), it would work if I changed the type of exercise (used hike or run instead of walk) but wouldn’t work for walk (kinda indicates it’s a problem within the app) but that won’t work now, either. I will literally be sitting on my couch, using WiFi, and the tracker shows me moving all over the place...I “walked” 2 miles in 7 minutes while sitting on my couch! This just started in the last few months, for me, but other users’ help posts indicate it’s been going on for years. Ugh!
Addendum: I have been back and forth with the techs at Fitbit. I have checked everything they’ve suggested, and the mobile run is still completely inaccurate (doubles my stats), and I keep getting redundant answers from them, but the bottom line is: it doesn’t work, I can’t use it! So I changed my review to one star. It worked. It stopped working. With two different devices! So, why do I even need a Fitbit, if I can’t track my workouts? I don’t, I could use another app and get better results!
Djcoffee - Great Fitness Tracker App with my Charge but one annoying flaw...
The dashboard on this app is awesome as it tracks everything in one view! I love new feature in the sleep tracking where it displays your different levels of sleep.
However I am really frustrated ad annoyed with the water log. It doesn't add correctly and you have to close and then reopen the app or sometimes sync with the charge 2. This has been like this from day one of getting my charge 2.Then yesterday it wouldn't add one of my entries even after closing and reopening the app as well as syncing and I had to enter it in a second one so it would show the right amount of water intake. It amazes the app can do all these other fancy things but can't add water intake properly?
2/6/19 Update: my Fitbit Charge 2 Display had went out and I bought a Fitbit Charge 3. Everything is still very good on the app and it seems on the Charge 3 the sync is faster. However the issue with the water log stills acts the same. It almost appears that you can’t add water intake entries while the app is in sync with the Fitbit? If you wait until the sync is done the water intake entries become added and you don’t see the issue.
MainRingLeader - Dig it..update: its fixed
Update: everything works fine now I think I just needed an app update or to sync my Fitbit but everything works just fine. I’m still using the charge 2 with heart rate and i use it every si for day. If I ever forget it I feel lost or “naked” as others would say. It’s tracks my sleep witch I need a lot a lot of help with, shows my texts and my calls although the ONE THING I wish we could have is more clock face options. I like my girlie faces but I like to see the date and day with my time and those faces are...well...a little boring I guess? So yes definitely more clock faces.
I like using Fitbit . I started with the basic and now up to the charge 2 I bought like 3 days ago. I am having a problem with reviewing notification on my Fitbit. I updated the app all my notifications are on. I’ve deleted the app for bit and synced again I disconnected Bluetooth. All of that. It was working the first two days and then last night and today I get zero notifications
I’ve even missed messages from my boss yikes! So maybe it’s just a bug or is it just me?
App is super easy to use I can’t change
Yenyem - Please please work together !!
So I had my Fitbit for a while now and then my fiancé got me an Apple Watch as an earlier wedding gift. I love Fitbit and the app, etc, but now that I have an Apple Watch and I’m trying to continue to compete in workweek hustle with my family for steps, I can’t get Fitbit to sync with my health app or watch. I feel there should be some middle ground to the preferences of everyone. Some are ok with their Fitbit watches, and some just want Apple Watches, and we would all love to be able to both continue competing with one another. Please make this possible! I’ve read that sync solver app helps but then I read that it only syncs your data but it does not put the steps into the competitions. Any input on this would greatly be appreciated! And now I gave my Fitbit Watch to my mother, which she loves, and now I can’t compete with her!! Pretty please put something together for this, I promise you will have a whole lot more people downloading Fitbit for your challenges and we Apple Watch people can continue using our Fitbit apps, and everyone wins 🙏🏾🙌🏾🤗please and thank you, #Fitbitandappleuser everything else is PERFECT !!!
brokecollegestudent😭 - Stylish update but lost functionality
I’ve been an avid fibit user for the past two years. Love the app and its user friendly interface. Besides the step count and heart rate measurements, my favorite features are the silent alarms and sleep functions. Fitbit tracks your sleep and even the specific stages of sleep. Additionally, their silent alarms feature has made getting up in the mornings easier. It wakes me up better than a sound alarm plus it doesn’t bother my partner in the mornings.
Recently, fitbit updated the app, changes the appearance of the dashboard. It is a stylish new update, but takes up more space than the previous version. Before, you could easily look at your stats at a glance. However, the update requires you to scroll quite a bit to see everything.
In addition, the update has made it more difficult to set the silent alarms. Instead of being able to add it from the main page, users now have to navigate to the account page, then the fitbit settings, and then finally access the silent alarms. This process makes changing the settings more circuitous. Please change the app back to the previous version or add a functional feature to change the alarms from the “today” page!
6od - ENOUGH WITH THE PREMIUM
look... we keep buying the hardware (~$100+ every 1.5 years) and you get all of our PRICELE$$ data on top of it... and STILL, you have the audacity to ask us to pay for your premium subscription service. it was one thing when it was one small part of the app. NOW - IT’S FULL ON APP-ASSAULT.
maybe if you make your app intuitive and functional, giving people the basic information that they WANT AND NEED, instead of trying to shill some montessori health score bs, you wouldn’t be hemorrhaging loyal customers to higher and better functioning devices (apple watch) and apps that actually do what people want them to (too many to list here). if someone bought a device - let them use the app without the constant nag of a premium. ITS 75% OF THE APP. you can change your settings and read unhelpful stats about yourself that only a ritalin snorting college student would maybe understand, and then it’s back to the lock icon and the TRY PREMIUM TRY PREMIUM TRY PREMIUM. OH YOU WANTED INFORMATION AVOUT YOURSELF? TRY PREMIUM. PAY ME MONEY TO SEE INFORMATION YOU VOLUNTEERED TO GIVE ME! TRY PREMIUM! HAHA YOU’VE ONLY GIVEN ME $400 OVER THE PAST 5 YEARS, TRY PREMIUM! I WANT MONEY, TRY PREMIUM! premium should be maybe 10% of the app.
i considered buying another fitbit as mine is a couple years old now, but the past few major changes have been unpleasant at best, and infuriating on an okay day. such a shame.
JLESQ - Old Fitbit app was much better.
I never leave reviews so the fact that I’m doing one now means I’m particularly disappointed. Customers need to know that Fitbit has essentially sold out and made the app absolute trash. It used to work great before the company sold. Now, it doesn’t load properly. To see your stats it has immense lag to load your basic information from previous days. Basic information that was once free is now premium. The app, which was once colorful, fun and motivating to look at, looks awful and ugly. Worst of all- new challenges with other players are displayed at the very top of the page and supersedes your basic info (important info like heart rate is buried under all the challenges so you need to scroll ALL the way down to see it, whereas previous app (prior to Fitbit being bought) had everything upon opening the app... customizable and easy to read, with all need-to-know info at the top). New customers won’t know the difference perhaps and can just adapt, but you’re alienating your old loyal customer base by doing this.
Fitbit- you broke a good thing. I’ve owned your products since 2015 (starting with the Fitbit surge) and I’m actually researching Garmin products because of how this app was destroyed and made useless. Please get your act together and figure it out because I’m pretty much about to move on.
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A_J_pineapple - Great app, but not recommended for children
First of all, Fitbits are a great asset to life and I highly recommend getting one. However, there are a few downsides to the app. While it has great feedback and suggestions on your daily exercising achievements, this app is not very good for young children. It is really good for young adults and old, but children would need a parent’s supervision using this app. It has community posts, which I think is great, but it is not good for kids to be chatting with much older adults. The kids could give private information away to them, like phone numbers or passwords, or the adults could abuse the children. The only other thing I’m worried about for children is that they could send random people friend requests or other people could send them friend requests and they accept. If they do accept, that means that their friends could privately chat with them, not necessarily about fitness goals. Otherwise, if you are an adult looking at this app and wondering if you should get a Fitbit or not, you should totally go for it because it has amazing results. Thanks for reading my review!
Tina Ionic - Terrible battery life
My husband bought me my Fitbit Ionic shortly before Christmas last year.
He got it for the same obvious reasons people buy a Fitbit, but also because he’s been having some serious health issues and I was struggling to leave him to go to work as I was concerned if he tried to contact me in case of an emergency that I wouldn’t hear my phone.
I synced my Ionic with my cheapie iPhone SE and it worked beautifully for a few months, then there was an update and the notifications stopped working, (during this time I did receive an urgent message from my partner, it was dumb luck I had my phone in my hand because I didn’t get a notification) I eventually gave up trying to get it to work so went back to using my iPhone 6, notifications work just fine now.
A further few months down the track out of the blue following an update I found I needed to charge my Fitbit only 24 hours after I’d last charged it (I was charging every 3-4 days) that was fine, every 24 hours, annoying but fine. We’ve since had yet another update and the battery life is now just appalling. I have to charge my watch twice in one day. I actually have to take my charger to work and charge my watch otherwise I don’t even get a full work day out of it. Please. Whatever you’ve done, undo it.
Happyforhappy - Warning: Not safe for children!
With heath devices becoming much more popular amongst young children thanks to the Fitbit Ace, I just want to warn parents not to download this app for their children. In the community section of the app there are so many creeps on there who are clearly fake; and Fitbit has no protection that I know of to protect their users from these types of people. Anyone can create a Fitbit account, even if they don’t have a Fitbit device and access the community forum. I get friend request daily from guys who are clearly fake or who look like they are scammers; they always have a fake stock photo as their profile picture and no recent activity (average amount of steps a day). These guys want to message you within the app for a bit and then insist on sharing details so you can talk on WhatsApp instead (red flags alert). Fortunately I am a smart educated individual so I can see right through it, but young kids might be more naive. What’s sickening is I have seen these fake guys try to chat up children as young as ten or eleven often saying ‘ Hello.....I'm (name) from (country), can we chat for a while? If yes inbox me... it’s sickening to think people create a fake page to get off talking to children. Unfortunately no matter how many times I report a fake page to Fitbit they don’t seem todo anything.
ID@No43 - Overall an excellent product
I review my sleep and heart rate every morning and monitor my steps during the day, aiming for the 10,000 or more every day. I think the device and the app are quite amazing in what they do and I am pleased with the results I get (a fitness level of 60-64 at age 73). The helpful information provided by the app is generally first class.
I deduct one star only because of Fitbit’s reluctance to provide any information on how they calculate the ‘resting heart-rate’. It is frustrating to me and to many others, especially as it is the key measure of fitness. One only needs to look at the forums to see people’s frustration and the unsatisfactory responses from Fitbit.
Please provide at least the logic behind the algorithm, not just what it is vaguely meant to represent and I would happily award five stars. I can appreciate the need for protection of intellectual property, but surely you can find a better balance.
But thank you for providing what is otherwise a great product!
Littlecreek1 - Fitbit App is exactly what I wanted
Definitely recommend this app to keep track of your daily exercise, sleep quality, steps and weight. I find it is very user friendly plus you can add a number of extra things to your Fitbit app to help track water intake, food/calories etc., as well. Change the display, and adapt the app to suit your personal needs. You can select the type of exercise you want to do, run, walk, cycling, rowing, plus many other activities which means you get a more accurate reading. Every day I look at my sleep quality and hours of sleep, my steps and heart rate, it helps me to monitor how active I have been or need to be!!! You can compare weekly, monthly, yearly readings as well. I do agree this app is not really suitable for younger children however I wouldn’t think that a detailed app like this one would be necessary for children anyway?? Hope this feedback helps you to achieve what you are looking for. Cheers Julie
Mimi N K O - Great app; could use a few major improvements
I recently got myself a Fitbit because I struggle with my health a little and I’m trying to become more fit.
I was hoping to use a combination of calorie counting and exercise but it’s nearly impossible to use the app for calorie counting. The database of foods available is so small, almost every other thing I eat needs to be logged via the custom foods option or I just have to guesstimate how many calories there are in it. Additionally, the barcode scanning option might as well not be there at all because it hardly ever recognises anything.
I’ve resorted to using MyFitnessPal to track my calories and just using the quick add option on the Fitbit app to pull it all together, but that is a hassle.
It would be really great if the developers of the app could expand the food database so I’m not having to spend at least five minutes logging food every time I eat something.
Kelzar83 - Needs improvement.
Hi. I really like most of the Fitbit but I find one major flaw which results in me not being capable of utilising the whole function of it. I rarely eat ready made meals. I create my own recipes using natural ingredients. The problem I have is that there’s no function to “build a meal” like other apps such as lifesum. I want to be able to create a meal, ingredient by ingredient and then say how many serves per meal etc. it then allocates the nutrients per serve. Can this be implemented?
Similar to this, other apps allow you to see how many carbs, how many grams of fat, how much protein in grams per day, vs a percentage. This would also be great because many health critics will avoid calorie counting. It can be counter productive because there is a huge difference between a good calorie and a bad calorie. As is a good carb and a bad carb, but if you eat healthily you can generally remain accountable to what you’re putting in your body.
A section for notes would also be great each day, like a diary section.
ellie132 - Blaze. Impressed
So as a new user to this environment I was most impressed with the presentation of the blaze and the general ease of use of set up with the watch, the software and the interaction between the Apple Watch and my iPhone is quite interesting and seamless.
Overall I consider it a value for money purchase and useful tool in monitoring my day-to-day activities I’m not a fitness junkie in that sense I just use the machine to monitor my daily activity and exercise when taken, with a particular interest in sleep patterns.
So far, two days in,I haven’t been able to obtain a sleep pattern report. The first night it gave me the general alert, restless and sleep reading, second night for some reason it only recorded an hour sleep although I went to bed at the time I said on my schedule, so I don’t know what’s gone wrong there, battery was about 50%, charged it today... so hoping it goes well.
All in all happy customer.
Idiellana - Fitbit
I have been a dedicated Fitbit use for years. I have recommended your product to friends, bought trackers for my family and friends. On the whole I am happy with my tracker. Here are some things I am unhappy about. It does not track my steps very accurately, especially around the house. I can walk the whole length of our house and not record a single step. We have concluded my steps are to light. It is often faulty about downloading my steps, like this week. I walked every day but none are recorded. This happens too often, I usual check but if I have a busy week I may not get around to it. The connection between the tracker and the USB cord is also very tricky and has required jiggling from the very beginning. It's location on the underside is also poor as perspiration and skin builds up and needs cleaning with a toothpick. The band fastener is of poor quality.
Bubblii - Database needs work
This app works flawlessly for me with my tracker. To sync and track my steps it’s amazing. The sleep tracker is also fantastic.
I want to use it to track my calories but the database is so limited! It’s very rare that I find something the scanner will recognise and searching for things is frustrating. The search fields are strangely both non-specific and too specific at the same time. (Search low-fat yoghurt to see what I mean; the top results are crackers and cheese!)
MFP has much better functionality which frustrates me because I would prefer just to use one app with all the information in the same place.
While the dashboard is amazing and so easy to use, once you click into a specific menu the graphs are over-complicated and clunky. Somehow giving you too much information and not enough at the same time.
Take the weight tracker for example, you set your weight loss into small goals, great! But when you set your next incremental goal suddenly it resets your weight loss to zero. You can see it in the over-complicated log and the graph but not clearly and pretty! ( Happy Scale does a great job displaying this information so it’s functional, easy to use and gorgeous.)
Basically I love this app so much I want to be able to use it for all my health related goals but the interface and database is so very lacking!
I can’t wait for the women’s period tracker. Fingers crossed it’s intuitive and functional.
Geena_XX - Almost perfect - just one thing
I notice that the challenges for real life are only in NYC and other places that aren’t in my country.. Australia. I cannot compete in these challenges as I live in a small country town. I would love to be able to enjoy every part of Fitbit but I can’t seem to join in on the good challenges like that (and they look so fun!). Maybe if it’s too hard to add challenges for each place, add challenges for all over like “find a mountain and climb it, river run, backroad bliss, hahaha I don’t know, but just something EVERYONE can do and enjoy..
Some new challenges could be added to the workweek hustle, weekend warrior etc. I seem to be continuously doing the same thing and it’s getting boring but I’m not going to stop using Fitbit as I love it so much. Yous have done and amazing job and I hope you keep it up!
Samantharossie - Dodgy Update
I’ve been a Fitbit user for the last 2.5 years and loved it, it’s motivated me to be healthy, compete and regularly exercise. But.... last year there was a massive update where the whole face of the app changed and I really really dislike it and It doesn’t seem to run as smooth as the old version.
I find it’s harder to navigate, it has trouble syncing; I sometimes have to close the app and turn my phone off and on just to get it to sync, it has trouble with the sleep tracking; in the main sleep screen it says one thing then when I tap onto the individual sleep it says another. I’m having to charge my fit bit a lot more frequently then I usually would and the app itself is just very laggy/ glitchy. I thought it could be my phone but my friend has the same issue with her IPhone 11.
And as of the last week or so I can’t even access half the features in the main screen. It won’t allow me to tap on any of the headings (sleep tracking, exercise ticks, steps etc)???
Tisjustmehereagain - Disappointed with challenges!
I’ve always loved my Fitbit and the app until the app had a major overhaul about a year ago. I have only just returned to using a Fitbit and am now using a Fitbit inspire HR, which so far I’m liking but I am still very disappointed with some of the changes that have been made to the app. The main one being that I used to love doing the adventure challenges with my family but now there is no leaderboard to easily see how many steps we are all currently on and I cannot see how many steps in front or behind everyone is on the map. I used to be able to just tap their bobblehead and it would show how many steps in front or behind they were. Where is the incentive to beat someone if you can’t see how many steps you need to catch up. Unless this is fixed I see no reason in participating in these challenges. Please fix.
Rick RMD - Happy to be Fitbiting
Training about 6 days per week and health conscious I had always been interested in monitoring my activity including my sleeping patterns. Once Fitbit brought out their first smart watch I was sold.
The Ionic has preformed well since I purchased it just after New Years. So I have worn the watch everyday for a month and a half and it has done everything they said it would. The Fitbit app is awesome to use and follow on my iPhone and I monitor my sleep every morning on my phone. The app and the watch seem to communicate flawlessly and I love the little details like getting a notification and email on my phone when my watch needs recharging.
Looking forward to things getting even better into the future Fitbit.
shelbynelson - App is boring - feels depressing and unrewarding!
I have the Fitbit verse special edition!
I enjoy my watch - however the two things I think that need improvement are the step counting - my watch says I have done up to 50 steps before I even get out of bed - and no my watch is not set to sensitive and I wear it in my least dominant wrist, The 2nd thing - it has moments where it is not tracking my heart rate correctly.
Now as for the app - the app is very boring, it is depressing and feels very unrewarding!
For instance when I hit my target there is no change in colour or shape! It is just changes to a boring solid colour instead of a outline.
I also dislike the way the extras (sleep, food, water...etc) are listed - you have to scroll to see them - where as before these changes they were all in view.
I like the fact that it has a barcode scanner in the food tracker - if there were any food out there that is registered to it!!!!
It has not registered a single barcode I have scanned - making it useless!
I have to use two apps now, this way I can track my food and water in one and use this app to count my calories, monitor my heart rate and sleep.
I do like my watch but the app needs some improvements and maybe just some tweaking in the step counter and heart rate monitoring:)
JYL2020 - Losing faith
Have owned multiple fitbits for years but I am getting put off by the app.
Syncing has been patchy of late, often failing to find my device and I have been peeved that data such as sleeping restlessness requires additional subscription just to access. Geez, we already paid $350 for the Versa! It’s like buying a phone and being told you can’t use the camera that comes with it unless you pay monthly for access!
I would be inclined to try a Garmin next time.
Also while pregnant it was incredibly annoying that there wasn’t an option to set for that to at least turn off the monthly period reminders. During pregnancy your heart rate changes too and the fitbit was unable to account for that which really messed up the data and basically for the 9 months my fitbit wasn’t useful at tracking health data.
SongbirdBLVX - Need more detail in the graphs
The app works well and I’m loving my Fitbit. It has made my life easier and better, which is exactly what technology should do. However the app needs work. It doesn’t seem to have been designed with the user in mind. The different pages need to make it a lot easier to read and understand the data, and the interface could be a lot more user friendly and customisable based on what is of priority to me. But I have a huge problem with the lack of detail in the graphs. For example, the weight loss and sleep graphs don’t provide the y coordinates so you just have to estimate based on where today’s data is plotted. I’m currently breastfeeding my newborn and it’d be useful to know at exactly what times he woke up for a feed. I have to log the times in another app in order to have it on record but I wouldn’t have to if Fitbit was providing the details (since it’s recording the data anyway, just not providing the details of it).
Chloe_King1 - The Fitbit is the best thing ever but there I one issue with the app...
The Fitbit and it’s contents are one of the greatest inventions in my opinion, but the app has one unfortunate bug. One night, like every, I went to start my sleep tracker but my phone died without me canceling it, so now every time I open the app it has over 200hrs of sleep but doesn’t let me cancel it :( it lets me start new ones and add sleep logs it is just very frustrating not being able to cancel it. Due to this issue it doesn’t add my sleep for nights since on the watch itself. I though about deleting the app and restarting but it is too risky to lose all my progress and badges. I hope this bug can be fixed
RDK1s - Recent update for July
As much as I love using the app and thanks for making it more appealing to use and also easy to navigate I do however find it frustrating when it comes to accepting challenges so forth....I have missed out on a number of challenges with my fellow Fitbit friends for one reason or another... previously if a challenge was full it would send a pop up message saying the challenge is full or you could have a sneak peak at whose in and leave a message if you were joining or not for reasons but with the new update you can do any of that and no pop up message either...can we please get it fixed...also would be good to have some new challenges and trails from around the world not just the USA would make challenges more fun and interesting thanks keep up the good work and hope the issues can be fixed
Go Granny - Charge 2
I've recently swapped from a different heart rate monitor to the Fitbit Charge 2.
Previously, I've been monitoring my heart rate during HIIT and ICE gym sessions, but wanted to use an app that would monitor, (or that I could add in) calories and other exercise. Did some research, bought the Charge, and now I'm hooked!!
Loving the generalised health benefits. I'm now watching my food intake, calories, exercise sessions, steps, and sleep patterns. Yeah! It is relatively easy to use -I'm in the over sixties age group, and therefore not a techno head. I'm still in a learning curve with the tracker and the app, and am finding out more stuff each time I open up the app. It gives me simple prompts , and positive feedback.
The tracker itself is easy to wear, and slim and stylish. Love it.
Tikiey - Great but
This app is great and really cool to use I recommend this app for older sort of kids like from the age of 7 plus. It’s is great having an app connected with your Fitbit! The only problem is that it sometimes glitches and tells me that I have got thousands of active minutes and a little amount of steps. The steps do not change but the active minutes do very quickly this usually happens for a day, then we it restarts the next day it’s fine. It seem like the numbers in the active minutes switch with my steps, is any one else having these problems? I use a Ace 2 Fitbit so it might just be a glitch but other than that this app is great!
xjdneisuhcj - The apps great
I love the app and after about 4 to 5 months, I woke up and a little bit of my Fitbit charge 2 was faded on the side, it looked a little bit like when someone burns their phone screen but my phone app also updated that same night and then the burn went to about half of the screen in two days, and the it was taking out all and the pixels too and soon enough there were no more pixels left and my Fitbit still works but the screens just not showing anything *I’ll note that it wasn’t actually a burn, it just looked like it* it’s happened to a lot of people. There’s actually a whole chat room website
JazzahHal - CANT LIVE WITHOUT
Apple, Samsung - NOTHING can compare to the Fitbit! The easy use of the app is amazing. I love being able to track my food, weight, activity and more all on one application. The badges and the hourly reminders to keep moving keep you motivated and help you stay healthy and active throughout the day. There are more awesome features like the timer, being able to load music directly onto your Fitbit, receive notifications and being able to store your card details on your Fitbit means you never have to worry about forgetting your wallet. I would recommend a Fitbit (especially versa) to everybody and anybody. It will not disappoint.
r3dmozzie - More control
I love my Fitbit and tracking my exercise using it. It’s easy to use, it just works. 👍🏼
However, one thing I’ve been wishing the app would do is to allow me to name my workouts my own names; rather than having to choose from a limited range such as ‘bootcamp’ or ‘martial arts’. I want to call mine BodyCombat and HIIT session etc.
surely this would be a bit easier and then I’d be able to see exactly what I’d done for each session.
Also maybe adding a notes function so I could add a note to an exercise like: “saw Fred while on run and stopped to chat” or something...
I think if these things were added it would be my perfect fitness tracking app.
Brimful of - Getting healthy
This has been such a useful app as I hit 50. Keeping track of my weight, food and exercise goals has been made so much easier and I love the fact that I can track so much from within the app— how much water I’m drinking, how many macros I’m consuming, my step goals, exercise, activity throughout the day, heart rate, and periods. Having summaries of my trends has made keeping an eye on my health and activity so much easier. Upgrading to the Charge 3 has also allowed me to track my favourite activity; swimming. I highly recommend this app to anyone looking to set goals for themselves and track their progress.
Toydiva - The new dashboard
Hi to whom it may concern I wish to give feed back on the new version the dashboard it’s very confusing to add something like an alarm in the app when the old dashboard had that setting unless it was only for the Alta I now have the versa watch 2 and it won’t let me add a silent alarm unless I do it from the watch it self I know for fact that before the update I was able to add an alarm and now I can’t seem to find the setting I have googles it I have placed the question the community board and I sync and restarted my watch and phone it seems to be gone from my dashboard correct me if I wrong?
peppermintmentos - New look? Yuck!
Am not liking the new look of the iPhone app - the colours and layout are dull and boring. It might be ok for those Fitbit users who focus only on their athletic performance, but those of us on a new Fitbit fitness journey need bright fun colours to help visually motivate us daily. Colours have a direct correlation with mood and emotion - the graphic designer of your app should innately know this. If you could at least provide app backgrounds in different colours in the settings for those of us wanting a nicer layout, that’d be a good start. ‘Coz at the moment the new layout is utterly depressing to open up and look at. I don’t want my fitness journey to be a chore. I want it to be fun, and Fitbit used to provide that. Please bring the fun back. Don’t be dull and boring! PLEASE!!!
fitbitter93 - Great app but....
Have been using a Fitbit with the IOS app for a few year now and I am a huge fan. Syncing and data display is great. The community area is a fantastic place to share fitness victories and find people to do challenges with! However, there always seems to be some small glitch with the app, either notifications don’t show up, long comments on post can’t be read because the ‘read more’ won’t show up and now you can’t change your profile or cover photos?! Also why is the option to turn the period tracker off not available? Will continue to use my Fitbit and the app but really hope these issues get resolved.
A.GRACE. - Love it but...
I love my Fitbit I where it all the time and enjoy the competition with my family on trying to beat the certain amount of steps, active minutes etc. Although The Fitbit watch is great I would say that the app is a bit of a letdown I find it so annoying that Fitbit promotes premium but it actually costs $15 a MONTH!! there are definitely some challenges and activities that look really interesting but having it cost that much money for something that is designed for people of all ages (including children!).
Although there are a few things wrong I still love my Fitbit and would definitely recommend!!
couldbesimplybetter - Fitbit app is not fit for use
Fitbit app does not always sync - approximately every 3rd time it does not function. Getting advice or help from Fitbit company is impossible. I have found that if I switch Bluetooth off & on it the sync will finally start.
My overnight resting heart rate as plotted by Fitbit is around 64 but when I look at the graph it includes two to three significant spikes that are normally described as “outliers” which occur when I go for a pee. Statistically outliers would normally be excluded from an average - if excluded my resting heart rate would average 56 to 57.
Often if I set my iPhone to GPS map my walk, ride, or run if I pause the app will not restart & I am unable to commence another activity that day. On other occasions at the end of the activity the map disappears never to be seen again.
#Vanilla2008 - One step further than the developers
When I got this app and my Fitbit ace 2, I thought there would be more variations of clock faces, alarm and timer settings, and colour screen.
But no. The variations of clock faces were atrocious, the alarms and timers were very simplistic and there WASN’T A COLOUR SCREEN.
I was however, impressed with the water limit of 50 metres, as I am not a diver or anything of such, so that was quite impressive to me.
Apart from the bare variations of apps and no colour screen, the Fitbit ace 2 seems quite okay.
My advice for viewers would be to research very carefully before you buy anything, to spare your money.
My advice for developers is to create a much better variety of apps, modes and personalised things as well as better, more specific setup instructions.
When I set up my Fitbit ace 2, the instruction manual gave me NOTHING HELPFUL WHATSOEVER. I had to search EVERYTHING up on this internet, and even THAT wasn’t straightforward enough. So PLEASE, for Fitbit users everywhere, PLEASE provide more specifically and straightforward instructions for setup.
Thanks for reading, and I hope you got something out of this review.
Karen from Koorda - Clock faces
Just a suggestion, can you in the clock faces have a spot where we can “save” your favorites. I like to rotate around between 4 or 5 different ones and would like to be able to save my favorite in a separate section for quick access instead of searching through the huge selection to find the one I want. Sometimes I forget to write the name of the clock face down so makes it hard to find. So when scrolling through looking for a new clock face we can mark the ones we like to go into our favorites section for later.
AnotherManlyMan - App ok but devices too unreliable - landfill
App is ok, sleep charts are great and lived up to expectations and why I bought it, so thank you to Fitbit for that.
Bluetooth sync doesn’t always work, have to regularly close app and try again.
Customer service is good, quite remarkable these days, well done.
However the massive negative is the devices, the four people in my immediate family who had Fitbits, some Charge 2, 3 and Ace, had them break (screen not showing, not charging) in the first year. They were replaced, sometimes twice, however the replacements also broke and beyond warranty that’s it, mine is the last device still working, but that’s because it was replaced last. I’m estimating another few months before it joins the rest in landfill.
森林J - Do not download the latest version!!!
I downloaded the latest version of this app and it was a BIG mistake! The older version used to have sleep hear rate and toss and turn rate. Now Fitbit decided to lock these functions and you’ll have to pay to use them! I’m speechless! So it’s not enough that I paid for my Fitbit band, now the developer thinks why not have the users to pay to use the band!!! Here’s my message to the developer: I am not going to pay $124 a year to use the functions that was originally free on the older app. If I had that money I would have bought an Apple Watch! Shame on you Fitbit. You can’t be that greedy to your users. I’m hugely disappointed and will convert to Apple Watch. I do not recommend Fitbit to anyone since they seem cheap to buy but you’ll be charged to use them!
meSunday - Fitbit versa 2 v’s Apple Watch 6
Wish I had invested in the Fitbit Versa3 ,
After recently acquiring an Apple Watch 6 series
I have definitely decided that I love my fitbit
I’m over 50 so find the fitbit is easier to use
And a big plus the Fitbit is a 1 app to use it , where as the Apple Watch comes with 3apps on set up and you can add more ...
So the Fitbit it’s not confusing and it’s so easy to use 🤗
Ok so yes the Fitbit doesn’t have an oxygen read for your blood , it’s the only thing that the Apple Watch has that maybe some people might use, However the ease of just using one app with the Fitbit far outweighs the oxygen blood reader.
I find the Apple Watch is more aimed for the younger generation if you need glasses to read it’s frustrating all the apps on it all the apps that are on an iPhone and I don’t live on my iPhone like the younger generation do ,
I would definitely purchase a Fitbit versa Over a Apple Watch by hundred percent out of 100% good on you fitbit
not flexible!! - Be warned!!
Fitbit will remove functions from your device and delete your historical data without notice. I have been a long term (over four years) user of the Flex 2. I enjoyed this device because it is uncomplicated, not bulky and, until recently, did all I needed it to do.
I used the device to monitor sleep patterns setting goals to increase uninterrupted sleep. The device recorded a weekly sleep score average that allowed me to track my goals week to week.
A recent upgrade was imposed without seeking agreement. This deleted my sleep score average history and no longer records the weekly average. The space where this information was previously shown now has a zero.
What is most frustrating is that I am up to my seventh email exchange with Fitbit. A different person responds each time and I have to go over the same questions. Fitbit refuse to acknowledge that this facility was on my device. They use excuses that the device requires a heart rate monitor despite the fact that my Flex 2 has successfully recorded the sleep score average for four years. Fitbits solution! If I subscribe to ‘premium‘ I will have this facility reinstated. It’s a con – don’t be duped!
iiphone User - Disappointed
I have a fit bit charge three and have been using it for the past four months. I was starting to get used to it, the feature I liked the most was the silent alarms which I could set from the iOS app. In the latest update you can now only set the silent alarms from the fit bit itself, not from the app. This I find particularly annoying as I have rather large hands and the fit bit is quite small. I do not understand why fit bit decided to make this change as all it has done for me is confirm that I need to get rid of the fit bit and get an iwatch. In my opinion this decision will cost fit bit in reduced sales.
KMcJasper - Update renders app useless
I have loved my Fitbit and the Fitbit app since I got it 2 months ago; never had any issues that haven't been fixed by an app update. But since the update on 5 November, I cannot even open the app!
I tap the tile to open and it comes up with a blank dashboard for a few seconds then closes, a few seconds later it tries to reopen the app on its own. This sometimes repeats a few times before I close the app manually.
I have tried closing and reopening, as well as restarting my iPhone; still no access to my Fitbit app. Help!
ElvieDoris - Please improve the food log
I (try) to use the app food log to track my nutrition targets but it is incredibly frustrating.
I make most of my meals from individual ingredients and it’s amazing how many food and (Australian) barcodes are missing form the selections.
There are also huge gaps in fresh ingredients. A search for blueberries brings back muffins, pancakes, pie etc and luckily unsweetened frozen, but not fresh?! The closest to fresh ginger I could find was ground ginger.
Also when making my own regularly cooked meals it is incredibly tedious to add every ingredient every time. Please could we have a “create a recipe” option in addition to create a new food?
Aside from the food log 5*. Thanks
graker65 - Fitbit doesn’t respect its customer base
Well I have had enough of this crappy, unresponsive, clunky looking and not user friendly dashboard that Fitbit app designers have forced on us the end users of their product, as soon as I can afford I will be returning my Fitbit Versa back to the the retailer for a refund and buying as Apple Watch
I would recommend anyone else who is not liking the new dashboard to do the same if your budget allows.
The Fitbit comes with a 2 year warranty and under Australian consumer law if a product fails to work as advertised you are allowed to return for refund.
If your retailer wants to push back on refund just google ACCC and look up your rites. As the app is an requirement for the setup of the watch, I consider it is not working correctly and makes the hardware faulty.
Candy_Cat1993 - The most awesome app ever
I use this app as reminder and also to monitor things that are happening in me. From my sleep pattern to my heart rate for my anxiety. I use the new breathing option before having an attack and has helped me in the work place.
I'd like to suggest a function that could be of massive use for people like me. I’m forever losing my Fitbit and then finding it not too long after that, so I’m suggesting a button that buzzes your Fitbit so you don’t have to call your own phone to find it. (I say this now as I’ve currently lost mine)
M Oberg - Relatively easy to use
Takes a day or so to familiarise yourself with app. Some peculiar ‘doubling’ aspects of navigation, for example there are 2 areas that deal with ‘apps’, depending on what you want to do. Confusing at first.
Bought the Fitbit charge 3 from high reviews from others about the fit bit app. Not sure it’s worth all the hype, perhaps with a paid subscription it improves. The cheaper Garmin would have done the same simple health tracking this does for less $$.
Please add the ability to allow us to make notes on the ‘female health’ app, in-line with what other apps offer. The options available for symptoms are fine but not detailed enough.
Brain shake - Fitbit are money grabbers
How dare Fitbit introduce “premium” in relation to data ie, sleeping heart rate and restlessness at night. The software is compatible with the device and should be available to all subscribers who have already paid for the product. Shows how much Fitbit think of their customers.
The rest of the app works ok, can be sluggish to analyse other data. Don’t even think of buying the over priced scales that are supposed to work in unison with the watch. Pairing issues and frustration forever here.
My family have purchased 3 Fitbit devices, but will be changing to Garmin in light of Fitbits attitude to attempting to charge existing customers for more data when all they’ve done is hold it back to begin with. Lost 3 customers here Fitbit. When your device dies, we’re switching brands.
Jettsatronic - 5 stars!!!
I think an update for Fitbit ace 2 would be great here are some ideas!
1 - Weather! A weather tracker would be so useful!!! <3
2 - Games! Having games would be great! It would make it fun! It could be learning games! You could make so the adult can change the hours when you can play them!
3 - recording and photos! So you can record great experiences! Or when your doing a workout you could record it so - its their i guess?
4 -calling and texting! - so if your busy family your parents can tell you who picking them up, so you can talk with freinds, and interacting with family!!
5- HeartBeat! - it would be so nice for me my freind has a watch that does that, i really want it!!!
6 - photos on your device for a background! - so you can personally choose you Fitbit style!
7 a map maker! - so you can make fun maps to explor and unlock stuff on your Fitbit!!!!
Sorry for all these things bye!!
Zalmum - Stuck in a loop
So now my app tells me to update it and when I try the App Store tells me there isn’t a new update. So I am now unable to use the app as it keeps telling me to update and I can’t seem to.
Otherwise before this issue I really liked the app, don’t like the sleep score, preferred it when the app kept track of amount of sleep.
Would really like the option to have the movement hours different on different days, not the same all week.
The women’s tracking feature is helpful, and the active minutes help keep me motivated to improve the weekly total each time.
Overall a good app until the latest bug issue.
learyo - App constantly crashes
Useless!! I’ve never written an app review before but had to make an exception after a frustrating Sunday spent trying to use this app. After a 6 month hiatus from using my charge hr, I decided to charge up the battery and get it going again. To my dismay the app would not sync to the Fitbit and would constantly freeze, then crash. I then (maybe stupidly) decided to remove the charge HR and try reinstall it. But the issues with the app crashing persisted and I am now unable to use the app at all. When you spend $150 on a pedometer, it’s not unreasonable to expect that the only software it’s compatible with actually works. Sort it out Fitbit or allow your devices to work with 3rd party fitness apps like Strava and runkeeper.
Jazrussell - Great.. but maybe a problem also?
I love the app and my Fitbit versa 2 it works perfectly!!! Although, I did get premium to track my sleep as I have insomnia and not sleeping properly has really affected my health. I’d think paying for premium you’d get the detailed sleep score every single day, but it seems to be not working or you only get it once a week properly or something? 🤔. Besides that I still get my notifications and everything else, it would just be great that if we were paying a yearly premium that we actually always get those benefits.
sharholee - Useless product!
My daughter and I were given a Charge 2 for Christmas but when we tried setting them up it found the tracker but won’t connect to Fitbit! We’ve tried everything they’ve advised on the fitbit review pages, disconnected bluetooth, reset tracker, deleted and added Fitbit app again etc etc etc but nothing works and it just stays on “connecting to fitbit” with the cog wheel continuously thinking about whether or not it’s going to move on to the next screen! It appears many many people have experienced the same problem. Not happy Fitbit and I’m thinking about sending them back to the gifter to get her money back (she’s my daughter so it’s ok). For the amount of money you charge for your product this isn’t good enough!
GibbyEire - Very Useful
I love this app. It’s very easy to navigate around and extremely helpful. You can check your stats on all types of things such as steps, daily activity and the calories you’ve burnt. You even receive motivational emails when you’ve “walked the length of Hawaii” or “the height of Everest”. Updates are frequently available which proves the developers are constantly trying improve it too and there are options to link it with other fitness apps you may have.
Jus grrrr - Fitbit surge - doesn’t work and no support. Buy a Garmin instead.
I bought my son a Fitbit surge for Christmas. Bought it home, wrapped it up, and watched him happily unwrap it on Christmas Day. Unfortunately, it doesn’t work.
It has an error updating for first use, which renders it useless. Not only that, but I proceeded to call the help line only to find that this is a known problem, and the only fix they could suggest was to turn it all off and back in again. That didn’t work either, at which point they advised me that they couldn’t help me any more.
Fitbit - fix your problems and stop selling crappy equipment which doesn’t work. It’s a disgrace.
I will be returning the Fitbit to get my money back and go buy a Garmin or similar that actually works.
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NewOldGirl - Love it! Love it!
I'm 75 years young and thought this was just everyone's new favourite toy - and now I own a Charge 2 and can't tell you how thrilled I am!!! It's amazing! It gets me to move more, which is my main goal. The dashboard gives a clear, quick picture of all my health and fitness info to modify as necessary. My only complaint is that some of the text in the app needs to be bolder, as it's so extremely light that it's very difficult and sometimes impossible to read. Modify that, and it's PERFECT! 😃
SnowProM8 - Doesn’t play well with others
This app developer doesn’t make the data I collect and store available in a format so that I can use it outside of their proprietary software. The data can’t be imported into Apple Health Kit. It’s 2018 and the FitBit company refuses to make the data available? It’s like dealing with a kindergarten kid in the playground that will not let anyone else play with the basketball. Grow up! Make all the data available that the Fitbit devices collect available to import into Apple Health. I received a Fitbit Charge 2 device as a Xmas present. Great device! Application is actually not bad. But why restrict my access to the data it collects?
Sparkyartist - Fitbit app
I really like the app. I changed my watch face and love it, but the weather doesn’t seem to sync in a timely fashion.
Sparky2198 - Works great
Works great only downside is it doesn’t sync with apple health.
LestatXP - Why do I have to keep logging in?
Nice features but it is annoying that it keeps making me log in every couple of days.
John3167 - Fitbit
Like it works great
Susie_Dee - New update is awful
Don’t like the update at all. It looks terrible and it’s harder to find what you are looking for. Why do they have to mess with something that worked the way it was.
JetStR - White Screen
I would say having a white screen every time you open the app is about as bad as it gets. App was just updated.
Cheriberry23 - Hate the update
I wish I had read the reviews first before updating. It’s harder to see information at a glance. You have to click a bunch of stuff to find information that was displayed before. I wish I could go back and reinstall the previous version. This is reinforcing my decision to purchase an Apple Watch next month.
Floweryone - New home screen :-(
I wish I could go back to the old home screen. I know you told me I wouldn’t be able to switch back, but this version brings no joy. 😞
QV.61t4H - Rate Fitbit
I’m very pleased with the Fitbit versa 2
Theologybird - Slow sync since last update
Since the last update it’s nearly impossible to sync my Fitbit. I have to close and restart the app several times in the hopes of getting it to work.
Deeinbc - New app is HORRIBLE!!!!
The new updated App format is horrible!!! I loved the old app but this one is hard to navigate and does not have any of the flash and visual interest of the original!!! Please let us have the old app back!! You will be losing me and a whole lot of your customer base to other fitness trackers.
jf_0003 - New app is horrible
The app was good until the new update. Now pages don’t load, crashes constantly. Anytime you try to view previous day stats it just keeps showing you the current day. Useless app.
Michpcheng - Not a fan of the update
I get that the new look is “sleeker”, but I find it harder to read my data first hand. It’s also less encouraging when you reach your goals, and that’s something I previously really enjoyed (the lights, colours, smiley faces...). Maybe there’s a way to re-update the look to make it all more accessible and motivating?
Scw23 - Most recent update
I am unable to open the app since the most recent upgrade. Seems that it did not fix bugs, I have tried restarting iPad and Fitbit but to no avail. Nice job
arunrawlani - New app UI is inconsistent and looks outdated
Major app updates should improve the workability of the app, not make it worse. The new version has added 0 value to the existing product and seems very inconsistent as the rest of the app, other than the main page, hasn’t changed in terms of UI. Please reconsider this change!
Elisse1970 - Not loving the update!
Love Fitbit in general but hate the new look of the app! I much prefer the previous layout, and am having a hard time seeing the benefits of this look. Change for the sake of change is nonsense.
Approverman - Useless App. Blank screen if no Wifi or data.
Before the latest major update, this App used to be somewhat useful. Now, if there is no wifi or cellular data, the App screen is completely blank. Why it cannot exchange data via Bluetooth is beyond me. I use it mostly for hiking in the Adirondacks and there is now signal there. So I get a blank screen with no info (not even steps!)
If you are hesitating between another watch.(Apple, Garmin), I would say go for it.
If my Blaze had not been a gift, I would get rid of it.
Franjii - Update is So Awful!
Worst mistake Fitbit has ever made. The app is now confusing, very difficult to read and I have zero idea why Fitbit would have made metrics that were so easy to read before into tiny sentences that are totally not user friendly. Please put it back the way it was.
This might be when I change to a new device. That’s how much a don’t like the new Fitbit app.
cscscscs! - New dashboard for iOS- Poorly designed
The old dashboard shows everything in a glance and the new one seems like to be itemized - not visually appealing. Also the Quick Log option is gone???!!! Not cool at all!
Add silent alarm to the dashboard at least!
Lightning666666666666660.4 - The new look
The old look was much better and simple to use
Emerald Seas - Recent Update
The new update is a disappointment. You can no longer see your average sleep pattern or compare your sleep to any benchmarks.
maraschinokit - I loved it until the dashboard changed.
Please, the new dashboard is so awful. I have read endless comments from people online having a hard time with the new display. We need the old version back. Please listen to the people, Fitbit. I honestly will return mine to the store if this is the interface we have to deal with.
ladyforever - Fit bit
Love my fit bit,husband retired and i bought 2, so we are walking instead of holding the remote all day.
Alexander R - The Best!
It is by far the best app of its kind!
Bluesman1066 - Rubbish
Tells me I have walked several kilometres hour after I get day started. Hopelessly optimistic.
Zr22 - Fitbit
App works great. No issues with what it’s intended to do.
napfem - Cannot recommend this app or the associated watches
The app no longer lets me set a custom heart rate zone and when I looked on the forums, this was first reported in JUNE. It’s November. There’s also no way to have the Fitbit buzz you when you hit a certain heart rate, which seems to be a very simple function users have been asking for for a long time. The company appears unresponsive to the people who’ve spent at least a hundred dollars on their product. It makes the app nearly useless to someone like myself with chronic illness, who needs to be able to customize heart rate zones in line with my healthcare team’s recommendations for me. The automated zone based on my age is completely wrong for me. Hopefully eventually the company will fix these issues... I couldn’t recommend this app or the company’s watches as it currently stands. Disappointed. I wish it weren’t too late to get my money back for the watch so I could try a different company who might be responsive to their customers instead of leaving us asking each other for fixes in forums they don’t seem to look at.
Bertielove - Fitbit Versa
I am not happy with my Fitbit Versa. I upgraded my phone a year ago and I no longer receive any notifications on my Fitbit. They have claimed they have been working on it and trying to figure out why it’s not working with iOS. You would think that would be fixed by now. I went swimming with it and it stopped working. I asked them to replace it since it is supposed to be waterproof and they gave me a hard time. They finally sent me a new one and now it hardly ever syncs to the app and the battery dies very quickly. I have to restart my Fitbit at least 2-3 times a day to get it to sync to the app. I don’t think I would ever purchase another Fitbit.
kikilamarre - Fitbit
Depuis cette mise, je suis incapable d’ouvrir mon application 😡
MNorman87 - Recent Changes Make No Sense
Removing Activity Minutes to replace them with arbitrary Activity ZONE Minutes is a design choice that has directly impacted how often I open this app or look at my watch. It has completely disincentivized getting out for a long leisurely walk. You used to feel a sense of accomplishment for getting activity in but now that’s been ripped away from us. Why you couldn’t just have both metrics us beyond my comprehension but this is the most customer-unfriendly product change I have ever experienced.
Pon1971 - Most recent update
The most recent update needs fixing, when you open the app it is blank and nothing comes up. Needs fixing ASAP
jkausel - F
App doesn’t work after update
cyh bc CD hb - Was good till last update!
Lost ability to set alarms from the App. Will not ever buy another Fitbit product.
Noe2442 - Syncing sucks
App doesnt work great since syncing takes hours everyday.
mcdale57 - My sleep score disappeared and can’t get it back!
Disappointed84016 - Won’t Sync
Here’s everything I’ve done before developers suggest them:
Restarted Fitbit device
Restarted Mobile device
Uninstall/reinstall Fitbit app
Cleared track record
Removed Fitbit device from app
Charged Fitbit to 100%
Removed device from app and added again
Did a system restart on Fitbit device
KatClubb - Connection issues
Nothing but issues with connecting to Bluetooth for the last few days. App won’t update, sync or stay connected. I’ve deleted and reinstalled, turned Bluetooth on and off and nothing seems to fix it. Was working fine until the last few updates.
plsimiana - Missing info
This app has been great for me, tracking necessary things. I do find that the graph that shows your sleeping heat rate hasn’t been working since the last update :(
After leaving this review i was able to see the graph for my heart rate that evening but then it disappeared again. This is an important part of why i use the watch and app
self moticstor 12 - Not updating data
Since the last update I have had nothing but issues. I cannot update my Fitbit. I have contacted support once and they helped. That time but it’s still having the same issues. I am now trying to link to Facebook and it won’t do anything. The app seems to have stopped functioning properly.
I love my Fitbit and have had it for sometime now with zero issues until last weeks update on August 4th.
tclearly - Just about fed up
I want to love Fitbit, but there are so many issues. Syncing is constantly an issue.
The new update moved the alarm from the app to the watch itself. Such a pain. Finicky. Hard to update. I may have to finally switch to Apple.
IrelandBurb - Update
Won’t work I even called and nothings working it’s a complete waste of money I’m returning this don’t buy it. It won’t finish updating and when you hit continue it messes everything up so disappointing
Lifeaselle - Bugs are Ignored
This app has not worked properly for close to a year. I have had problems syncing steps, messages not appearing on my device and steps and workouts completely disappearing. I have been part of an online group discussing truncated messages within the challenges for the past year. Fitbit has recognized the issue and yet a year later has done nothing to correct or fix the problem.
I continue to use the app only because I do not want to throw away the money spent on the device.
Use caution when purchasing a Fitbit and using the app. Customer service is bad or nonexistent.
Cody Alexander - Update didn’t fix bugs
Why are all your reviews really old? Are you deleting all the new ones that say your app doesn’t work? Because it doesn’t. I was waiting for the update so it would work and I could wear my Fitbit again, but unfortunately that’s not the case. I’m very disappointed, I was so happy with my Versa Lite until about a week ago.
Swarmageddon4 - Worst product. App, second worst.
The only thing fitbits do reliably is stay on your wrist.
JC Parazzi - App lost data all the time
I have this to keep looking my sleep but it lost all my data. The app just stopped and asked to update but in App Store didn’t have the option to update, then I uninstalled and reinstalled and I had to configure everything again and it lost all my data. If you have my email to send me weekly emails why didn’t you save the data automatically? If I could just return to the time I bought this I would NEVER EVER buy this again and I DON’T recommend.
iusedtolikefitbitalot - The latest version does not work
It freezes as soon as I start typing my login id.
LILOsas - STOPPED SYNCING
Since the new Fitbit update my Fitbit Aria scale stopped syncing .
Please fix this bug. Tired of these big companies controlling our equipment and forcing us to buy new all the time.
What happened to honest customer service?
Momhubbs - Not working!!!
Yesterday I could use this app perfectly. Today it won’t open. The message says “this app is no longer shared with you” “view in App Store “. When I open App Store the OPEN is there. Of course it doesn’t open and I get the same message. Vicious circle!!! I’m very upset!!!
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Mother Green 24 - Mother Green 23
I do really enjoy the app! My main problem is that I frequently need to completely shut my phone off to restart the app when it stops tracking and syncing. Although I do not track all the areas offered on the app I particularly enjoy tracking steps and my sleep quality. I do not stop to enter the liquids I drink nor the food intake but it could be very helpful to those on specific diets. Other items one can track are your various exercises you enjoy such as swimming, running, yoga, hiking, biking, the distance of your steps, heart rate , and I pay for the premium app which is very affordable, $9.99 for every 3 months. It also helps with relaxation, decreasing stress and anxiety, and promoting sleep as well as the numerous classes that you can take. I have a charge 4 Fitbit which is supposed to have a charge that will last a week but I must charge mine several times weekly. I have found that those answering the support for problems can be just great except for one on a Sunday. He did not fix my problem but the one answering on Monday helped walk me through the fix in just a few minutes!
Cmsherry - Third Fitbit charge
Updated: I’m adding two stars to my rating now that my charge3 works. I had to spend $700 on a new phone to finally get my device to sync properly, but now that it works, it works really great, and the new features are pretty cool. Fitbit is a rich man’s device, and is not designed for the every day Joe who just wants something to track their heart rate, sleep, and activity level. If you have an extra $1000 lying around every few years to make sure your phone and device sync up properly, then check out the Fitbit! If not, maybe check out a different fitness tracking company
Original: I’ve been an avid Fitbit user since the first charge came out, but now that I’ve gone through three bands, and am having syncing issues, I’m reconsidering giving this company any more money. I love it when it works, but, like so many 21st century gadgets, it works when it’s the latest model, then becomes obsolete 6 months later. I use it for my own personal tracking and for a watch, but that’s about all it’s good for any more. I’m going to buy a regular watch and keep my phone in my back pocket to track my steps once this tracker dies. Save yourself the trouble and spend your money on something else
that one kid5667 - So I’m pretty mad at you guys, that I’m actually thinking of sending my Fitbit back to you guys
I’ve had my Fitbit since last year. Now the thing is vibrating like crazy and will not stop until I plug it into the charger. I’m very cautious about downloading safe apps that aren’t effected I have three apps. Snapchat,Pokémon go, I heart radio, which all have good reviews. Now I’m not sure why my Fitbit is acting up I tried resetting the user data on my charge 3 it still didn’t help with the problem, I even tried restarting it that wouldn’t help matters ether. Y’all are making me mad. I’ve requested so many updates in the past and I never received them, and now my Charge 3 is acting up, I keep all my apps updated regularly as soon as an update comes out I update including Fitbit. So I’m not sure what the problem is but I’m tired of dealing with it. Please provide me with you customer care number, so I can see what I need to do, but my Fitbit should not be too old all ready. I just got it last Christmas should last longer than that. I always do all the updates to my Fitbit as well when they rarely come out which we need more updates for the Fitbit itself. Bug fixing updates. As of right now my Fitbit is dead, and I’m so scared to use it, because I’m not sure what it’s gonna do
AnnDeeKB - Latest “update” latest headache
Overall, I enjoy having my two fitbits. I just really wish the that my data would sync to the app better. Sometimes it’s just the sleep data I lose, so no big deal there. Other times I lose entire days worth of data. That is really annoying.
I will never use or appreciate being graded on my sleep. It’s honestly useless, I wish they would let you opt out of this option without having to pay for it. I was convinced for the longest time that that was the worst idea Fitbit could conceive. Then they decided to advertise their own items in pop up form, and that is decidedly the most obnoxious and useless part of the app. Every single time I open the app I have to exit out of the advertisement. Many times it even blocks my fitbits from syncing. Frankly it’s not a great business practice to try to constantly up sell to someone who already owns the product, and it’s not like the ads will stop even if your Fitbit device is the most current. If it was one or two times a week it wouldn’t be so bad, but it’s every single time I open the app.
I like my watches, hate being graded, and despise the constant ads. I am heavily considering switching companies after my current watches die if it doesn’t change. Definite room for improvement.
queenbeelissa - Wish I had gotten something else
I loved my fitbit when I first got it but shortly after I have had nothing but problems! From time issues because apparently not syncing right to battery issues to app issues to it freezing up and most importantly it is poor quality and falls apart! I have super glued this countless times & even called & had it replaced but still had same problems. Customer service was rude & questioned me & gave me hard time about my daughters and why my daughter under 16 had one... They would only replace one even though we were having problems with both. Later did same thing to my husband and wouldn’t replace. His doesn’t work anymore, mine is completely falling apart and my daughters won’t sync right! Now I just did an upgrade well tried to anyway & it is completely frozen doing nothing but has what looks like a charging bar across it. Held button down & reset 4x, attempted to charge, sync it & try update over & over & still nothing!! So fed up! Will be looking into different brand! Otherwise I love everything it does & track & that lots of friends were using & could compete but many friends stopped using and I wonder if this is why... I know others complained & I have seen others whose are falling apart! To many other brands out there that do same thing to stay with the crap product!
Veritasnhollyweird - Jack of all trades king of none
There’s a lot to like about this app. It does have a lot of features. And it’s free. But it tries to do way too much and in doing so it’s not very good at anything.
There are all kinds of weird limitations too. Almost as if the makers are saying we know better and all it proves is that they in fact definitely don’t know better. Take adding a rowing machine exercise. They have frozen the “pace” section, presumably because it’s suppose to be a calculation. However with mine that “calculation” is NEVER correct. And neither are the calories burned. Whoever built the equation either has no knowledge of what a rowing machine is or they’re simply stupid. Sorry but true.
Then there are other elements, like my Alta HR continuously tracking steps when I’m not taking them. Driving, exercising, even making food. Why in the world wouldn’t you allow us to edit our steps to get them right? Without being able to edit them it throws the entire thing off. And don’t give me the stupid round about way of adding in a non step activity to override steps. That doesn’t work.
I actually have a lot more issues with this app but I’ll keep this short and circle back around. For what it is, the app is nice with massive flaws. Jack of all trades master of none.
Scar 🖤 - App works well...actual device not so much anymore
When I first got my Fitbit I loved it! The product itself and app has been great up until about 4-5 months ago when I updated my phone and no longer received notifications through my Fitbit. Fit bit issued a email about the issue and said they were working on it. I googled the issue and was surprised that I clearly was not the only one having this problem. I have no tried following all the steps given on the Fitbit app to help resolve this issue, I’ve tried emailing fit but with still no response, and still having the same issue with not receiving texts although phone calls now all of a sudden come through. Being that my fit bit was not cheap when purchased I would think customer service would be more helpful and any issues regarding the way it should work would be resolved. Disappointed this feature is no longer working being that in my job I depend on texts coming through my watch while I’m working and knowing if I’m needing to get back to a text ASAP being it’s a client of mine or knowing I can continue doing my job and get back to whoever it may be later. If anyone is reading this over at Fitbit customer service your help would be greatly appreciated
Some.antha - 3 stars... until the latest update.
I’ve been using Fitbit since getting a versa for Christmas last year. I like all of the things it tracks and wear it pretty religiously. I was hoping to be able to use it to compare how my activity changes throughout a typical year. I would like it 10x better, though, if the app weren’t so glitchy. Every once in a while it just “decides” not to sync, my watch will say I got 12/12 hours active for the day and the app will only say 8/12 or so. After the last update (Oct 2, 2019), it also quit automatically tracking walks/runs (they now need to be manually put in) and for some reason the “active minutes” update throughout the day with no movement - sometimes even going backwards. I had 21 yesterday at 2 o’clock and then by the time I went to bed it only said 9... when I had gone for a walk/run after 2. Wish they’d fix all of this nonsense with the app so it gave a more realistic idea of activity...
Update, December 2019: I’ve officially had this thing for a year and it’s great when the app cooperates. Really rather frustrating when it doesn’t. Make all of the minutes/hours/steps? App may or may not sync properly and give you credit for doing so in your weekly reports. It’s just too glitchy - even if you keep it updated. (Some updates make everything work less???)
Bill M28 - Fitbit review
I was an old, obese out of shape male = COVID-19’s favorite target! I started a weight loss/health increase regimen 8 months ago. I’ve now lost over 50 lbs, lowered my BP to normal, and dropped 4 of my 6 medications. I honestly don’t think I could have stuck with it without committing to using the features on the Fitbit. I weigh/record my weight daily and track the weekly weight averages vs set goals. I track my sleep quality and adjust accordingly. I use all the fitness features to record/track workout miles/average pulse rates, etc., Lastly, I closely review and monitor the weekly total fitness summaries that Fitbit emails me every week. All of these FEEDBACK features keep me on track and allow me to quickly adjust or correct my eating habits after occasional splurges (I.e. Thanksgiving dinner). I’m in my 60’s and have struggled with weight gain/loss since my 40’s. The Fitbit has been a God send helping me to stick to and now finally achieve my weight loss and fitness goals. I highly recommend getting and using one for anyone who is a serious and committed to losing weight and staying in shape.
STG50311232111345 - Charge 4 needs some fine tuning
Upgraded from Alta HR which was practically perfect for what I needed to charge 4 mostly because of water resistance and floors counted features. It’s got a few kinks that are utterly annoying and almost a deal breaker:
1. It vibrates on my wrist every time I make a call and periodically while I am on that call. I do not need a notification when I’m the one making the call and I definitely don’t need a periodic vibration to let me know I’m still on the call, there needs to be an option to fine tune the call notification!!! It’s so annoying!
2. The Alta HR would scroll across the screen in decently large font when I got a text message. The charge text notification is almost impossibly tiny, I don’t wear reading glasses while working out and if I get a text during that time I have absolutely no idea who it is from since I don’t have glasses on me and the teeny font is a blur, there needs to be ability to change size of text fonts and how you get notification(side scrolling vs entire text on face), there are a million clock face options but no alternative options for text readability!? Did you consult with actual users at all when designing?
bgschubert - I love my Fitbit
I’ll preface this by saying that I was a long-time Apple Watch user. I hit a point where the constant notifications from my Apple Watch were stressing me out so I ditched it and got a Fitbit Inspire HR and I have to say, I’m really loving it! I have a nice mechanical watch that I like wearing on my dominant wrist and I wear my Fitbit on the other wrist - I didn’t really need a smart watch, just a fitness tracker. I really like how the Fitbit is fitness-centric and I like the small form factor of the inspire. It encourages me to move when I’ve been sitting for too long and I love having my steps right on my wrist - seeing them regularly pushes me to hit and exceed fitness goals. Also, the app is second to none. Aside from my Apple Watch, I’ve also had Garmin devices in the past and from an app perspective, the Fitbit app is way better than both. It’s intuitive and loaded with tons of valuable health stats - it’s kind of your go-to dashboard for all things health and fitness. For the price you pay for a Fitbit, this is all a tremendous value. I think I’m going to be a Fitbit user for a long time.
Walk for Sight - Doesn’t Sync on iOS 13.5
It been wonderful for the first 4 months but lately I have not been able to sync. The problem started when Apple went to iOS 13.5 system and it has been not syncing. Fitbit has on their site to remove the app and download the new app as they were aware of the problems. It works fine for a day and the same process has to be redone. How many times do you have to do this? Their customer service has been really good but lately has been non-existent. I suspect the customer service will improve when the pandemic has quiet down. I suppose we need to be patient.
I got contacted by Fitbit App customer service to see if they can help me further with the syncing issues. Everything suggested by them did not work and then they asked if I had any new updates not installed on my phone. It turns out I had updates not currently install and after installing the latest Apple update, I was able to sync the watch. I very much appreciated the Fitbit App customer service help and I was able to raise the rating to 5 stars.
Hodgiebee - Love but would like better weight loss tracking feature
I really enjoy this app. It’s motivating to keep moving during the day with reminders each hour. I love the sleep insights. I don’t use the meal diary so can’t speak to that. I have a crossfit membership so I don’t have to come up with workouts, but I think the trainer section is pretty cool with built in workouts even though I don’t really use them. However, I would love a section of weight loss tracking. It’s great to be able to set a goal and update your weight when you want. But I’ve not found a feature that lets you track the progress with a graph or even a table of previous weigh ins. Seeing that chart go down is super motivating and My Fitness Pal is a much better option for that. I also just found the hiking challenge section which is really interesting. You go to a “destination” and as you accumulate steps you hit landmarks on the trail with really awesome photos. The only challenge I have with it is once you’re in the photo the only way I can figure to get out of it is to “share” to the Fitbit community. I don’t love that. Overall, great app.
evrydaisvacation (-: - Fitbit love — update not so much.
I have loved my Fitbit for years. In fact, I have never had a complaint. Until now. iOS 13 seems to have thrown the IT department for a tailspin and all functioning capacity of my Versa has dissipated like a passing rain on a southern Florida afternoon. The feature driving me the most batty is the messaging which once provided me a bit of privacy to my locked phone. I was able to keep it locked, hide previews of any content on screen to curious onlookers, and decide for myself if I need to pick it up or just let it go. NOW, thanks to the bizarre manner in which I have to go about resetting my phone, making all private matters open for any onlookers, and other troublesome bumble, wandering eyes are yet again set to the screen of my phone every time it alights and whatever visible content displays is no longer mine alone. I’ve more than once thought of ditching the Versa after this fit of nonsense but I’m waiting for the bugs to settle down and I’m hoping Fitbit will see fit to restore one’s sense of privacy as was previously given. Aside from this glaring intrusion, I have been quite pleased as it has been otherwise smooth sailing with this device.
Emperor Kumo - NOT A PERFECT 5 BECAUSE....
I have been a Fitbit user for a couple of years now. I have had a Charge HR before & then recently I purchased the new Ionic on the day it came out. I loved it & I have been using it.
Love how it looks, how you can personalize the screen by changing the clock themes & everything but just recently after Apple’s update, I HAVEN’T BEEN RECEIVING CALLS & TEXTS & REMINDERS ON MY NEW FITBIT IONIC. Calls & messages plus reminders should show on the screen & if someone is texting or calling. I specifically love this feature but eversince the update, IT HAS NOT BEEN WORKING. I saw a lot of comments with the same complaints & I am just quite getting a bit disappointed now that this issue hasn’t been resolved yet. It has been like more than 2 weeks now. Pls. address this issue & fix this cause it’s just not right that the Ionic is still quite new but something’s already not working quite right specially that we purchased this for $299!!! PLS. FIX ISSUE ON IONIC ASAP!!!
I would have given 5 stars on this review if not for this problem & the slow process of resolving this concern. Still waiting... Thank you!
DocMacB - New update
Since last update, my indoor walks show significantly less miles. I wear both Apple Watch and Fitbit charge 3. Before last update, the miles recorded on Fitbit was just a little lower than Apple Watch . I could live with that. Today after 30 minute indoor walk, Apple Watch recorded 1.72 miles. Fitbit Charge 3 only recorded 0.51 miles. What Happened?
Addendum: Took me over 2 hours of combing through chat forums. But found out the reason why my indoor walk mileage was so lo was because Fitbit automatically added gps to walk workout. Finding out how to disengage that function was what I had trouble with. You can’t do it from the mobile app or the Fitbit app for the computer. You actually have to go to the Fitbit website from your desktop computer and login there. I had play around in the app to find the function to turn off the gps function. I have since forgotten where that function is. But the function to turn gps off and on should be more accessible. It should be on the mobile app. My other complaint is that I have location services set to access Fitbit app only when in use. Now that app is constantly remind me to change that setting so that location services can always access Fitbit app.
Ru12bseen - Decent
I have been using Fitbit for several years. I have watched the app evolve and become much better. There’s still a handful of issues that could be resolved which would improve it further. One is the sync issue on the trail challenges. Another is that if using iPhone X and you win a challenge, there’s no way to X out of the display of your trophy because the X is nested too high on the left of the screen. Third is intuitive functionality. It should be easy to tap something on the app to see your day, week, month stats. Also, the ability to set a date range for step calculations. Fourth, the interactions between steppers on the app is clunky. There’s no way to respond directly to someone’s comment in a challenge.
Still dig the app, just could be better.
Lastly, this is probably a stupid request, but I like using this app and being able to challenge people if I were to switch to another device. Say I were to get an Apple Watch as a gift. No more Fitbit application. It seems to me that you all would do well to allow other devices to sync to your app. You’d open a whole world of new users. Non Fitbit users would have ads on the app for support.
Bearbear817 - False advertising
This time change that happened last night has screwed up my app (fall back 1 hour) It usually reminds me at 9pm to get ready for bed due to the way I have my sleep set up in the app. Tonight, it reminded me at 8pm. I went into the app to update the sleep time and every time I set my wake up time as 5am, it changes to 4am automatically. I tried changing the wake up time to 5 minutes from when I was playing with it (to test some theories) and it goes backwards 2 hours. They need to fix this issue. Also, I have a Fitbit blaze and am very disappointed with the information about the device that is provided online. I Should have spent $50 more for the Apple Watch. I bought the Fitbit specifically for the health tracking benefits, but you can't change the target steps per hour (the standard is 250 steps) The device doesn't track steps unless your swinging your arms. I sit at a desk all day for work and if I swing my arm while shuffling papers, it tracks that as steps. If I walk on a treadmill and put my hand on the heart monitor to compare devices, it doesn't track steps. If you don't swing your arms, you don't get steps. I understand it's on your wrist, not your ankle, but I wouldn't recommend this product.
INGD3 - Won’t sync for 2 months
I’ve tried to be patient but after 4 updates with no fix I’m extremely annoyed that I have basically a paperweight on my wrist that somewhat tracks steps but not really. I have loved using Fitbit for over 2 years. Then my Fitbit Alta short-circuited while charging and stopped working. I sent it in for a replacement in November, received it in December and it wouldn’t sync (Bluetooth error 24). The app can find the tracker but it won’t fully sync with the new update for the tracker (the tracker screen shows the setup website & nothing else). I have talked to support who walked me through the trouble syncing steps (I’ve done this every time with the new updates) and was told that they are aware of the issue and are working on it and until then I have a defective Fitbit. I used/use my Fitbit often and now am unsure what to do. I have been patient and I refuse to buy another one with this type of service. My phone is compliant & I’ve done all trouble shooting requested. At this point I wish I would’ve asked for a Garmin or Apple Watch for Christmas. At least they have better customer service and would have fixed my issue by now. Unfortunately that’s the way I may go which would be disappointing as I really have enjoyed my Fitbit until now.
kbing122 - Freaking love Fitbit
I was looking for a way to live a healthier lifestyle with some structure built in. My colleague was showing me her Fitbit her husband gave her for Christmas, and while she doesn't love new tech, she was raving it helped her see the truth of her physical health, everything from eating to exercise to water intake. I immediately left her house for Bed Bath & Beyond to get mine and haven't looked back.
I love my Charge 2, which automatically tracks my volleyball playing (I label the workout after) and runs (it innately knows these!). I went from being stuck in a sedentary life with my desk job to taking regular walking breaks, then walking after work, and now have added running to my schedule. My fitness improvement has been gradual and felt as natural as gaining weight, but instead I'm losing it, sleeping better and taking the longer road for the task without a second thought. My work ethic has also improved (credit to prayer there, too!).
Thank you for transforming my life. I've set my ideas and goals in an abled structure, and I hope I never go back!
PHarbor - Sleep Tracker Needs Tweaking
Update: the developer responses to the review below with instructions however those did not work in my Versa 2. He/she directed me to the website for more help but that also was fruitless. No resolution at this point in time.
I have been a FitBit wearer for a number of years, and have had several models. The newest update to the appt that gives or assigns sleep scores is frustrating because the data is not accurate, not is there any way to adjust or correct the data. After studying the scores over time (which are inconsistent), I have identified one problem that impacts the inaccuracies of these scores. I spend a period of time in bed, but not asleep each night as a “wind down” period. This time is counted as awake (as it should be), but it is not really time that I was trying to sleep. The new tool counts this time as awake, but it is a negative factor in the sleep score and the score is not a good depiction of the quality of the actual time asleep. I wish the app contained a button (like Apple Health) that allowed the user to initial the sleep analysis process. Or allowed the used to edit the log to adjust the beginning of the sleep cycle.
321/0 - Heart Rate Display/Font size (Inspire HR)
Update: After subscribing to the Fitbit forum it’s apparent that the following is an open issue dating back about 8 months that a simple graphics adjustment would solve. After this amount of time I’m not sure if they are evaluating this at all so it’s likely I will return it. I didn’t need another watch to look at, I needed a fitness monitoring device that’s easy to read. I can’t speak for other models of Fitbit but as for the Inspire HR the heart rate display is too small and highly overshadowed by the large time display and the app doesn’t contain a larger option for that piece of data. The display options in the app seem to focus more on the time or animal faces and icons vs one of the main reasons to purchase the HR version. Hopefully a future update will contain at least a 50/50 clock to heart rate screen display ratio version for the data or a way to keep a particular metric on the screen that’s big enough to see when running for example. Other than the hard to read backwards graphics design the app and product are awesome. However If you want to quickly and effectively monitor critical data at a glance that is more important to you than the time of day, this isn’t the one. IMO
Italianrose74 - Fitbit is a Sh!tbit
One thing that is a guarantee when purchasing any Fitbit product is that it will break at least once before the 1 yr warranty. I’ve had a Fitbit HR that lasted a good solid 2 years. Which was on solid luck because my husband’s lasted a week. Before buying my current Fitbit Charge 3. I went to the official Fitbit forums and did my research. I wanted to hear what the people thought. Of course I should have just gone with a iwatch but I didn’t want to spend the money at the time. So I chanced it and got the charge 3. 6 months into my year warranty their constant hardware updates completely fried my Fitbit. Their customer service goes through the whole restore yada, yada. So they don’t have to send you another one. But they did. Ok, next one lasted 6 months. Warranty is gone. Developed a line on the screen. One day after another famous “update” my screen no longer displays. Yet it’s still updates to my app. I am convinced that Fitbit purposely sends these non descriptive “bug fixes” updates to actually break the product in hopes you will buy their new latest product. Which is constantly being pushed on to you through the app and emails. I will never purchase a Fitbit again. It’s a garbage product. If you don’t believe me. Check out the Fitbit forums.
SurferKitty - Charge 3
Update: i was happy to see the sleep time average again, but now the steps are different-drastically-every walk. I walk exactly the same trail every time, yet somehow the step count varies between 8000 and 11,000 steps. How is this possible? My pace isn’t different. My legs haven’t gotten longer or shorter. The trail is hundreds of years old and hasn’t changed. What the heck? And with the most recent update it doesn’t matter anymore because the exercise doesn’t sync and I’ve had to manually enter it. This is after a reset. I’m really not sure why I replaced my Alta hr with the Charge 3. Should’ve gotten the Apple Watch, which I will if the updates continue to NOT UPDATE.
Bad update. Fitbit, everyone agrees! Overall the app does what I need it to-or it did. What happened to the sleep time average??? I need the device specifically to help track my sleep and the one thing I wanted it to do, it no longer does and instead I have a score number that I DO NOT WANT, NEED OR CARE ABOUT! Please bring back the weekly average sleep time. The number score is useless a) without explanation and b) something I don’t have any control over. I can change the amount of sleep, I can’t change the ridiculous arbitrary grade.
Wishimay - Battery Drain
I love my Fitbit although I have not gotten to use it much lately. After I downloaded the latest update for the app for my ulta 2 the battery started to drain so quickly that I was recharging twice a day. I called the help line and spoke with a woman who took my number so she could call me back if we were disconnected, after hearing the issue of battery drain starting after the latest update she put me on hold so she could speak with someone else about my issue. She told me upon her return there was another update for me and was then disconnected immediately. I waited for a return call which did not come within 10 minutes so I called back. Got a man who said there was no issue with the update and after I continued to say the battery drain started the moment I did the latest update he finally offered me a discount for a new Fitbit which I took buying a newer model. While waiting for my new Fitbit to arrive I continued charging and using my old Fitbit. On Thursday the old Fitbit miraculously held a charge overnight and into the next day! This is reminding me of the iPhone battery issue from a couple of years ago. I feel as though I was scammed into buying a new Fitbit. Still love the Benefits of this watch but I am skeptical of the ethics of the company now.
Bible Ereader - Great Little Tool to Track Stats
I’ve been using a Fitbit for about a year now which was purchased as a Christmas gift to myself. Up until then, I had always used a Garman. And although I consider a Garmin a useful tool to be specific when I track mileage, I needed something a little more specific when counting my macros and watching my sleep patterns. When it comes to next level health, Fitbit helps you to stay on target. I like the community it offers through different challenges within the Fitbit platform as well as the simplicity of the app.
I’m not one to Leave feedback or ratings very often just for the sake of reading something. I typically have to wait to see how an item will perform. That said, I would recommend a Fitbit if you are serious about tracking your workouts, macros, and sleep.
I only gave it four stars because I don’t think it tracks as well as a garment in terms of mileage. I wore my Garman and my Fitbit at the same time and if it was a little bit off. I tend to think the Garman has a greater accuracy rate. Other than that I’ve had no issues with my Fitbit.
art punk daisy - Overall it’s ok
First: I’ve been a Fitbit user for years (going back to the original clip on version). Overall the app does what I need; however, for the last week or two, my workouts are not logging correctly. I keep getting the “not enough data” message. It seems that this may coincide with the latest updates that were within the last two weeks. It’s frustrating when I’m trying to stay on top of my health and fitness but accurate heart rate readings are not happening. My Fitbit Alta HR rarely automatically detects a workout unless it’s a full on cardio workout, so I rely on inputting workouts for yoga, barre, or weight training.
Second: Last fall, I added a child account and I would love to see some improvement in that area. Logging between my account to my child’s account and then back, is very slow. The syncing is sloooow even when the Fitbit is right next to me, and I wish I didn’t have to enter my password every time I switch back to my account. Perhaps make that an option? My kid doesn’t have access to the app, since it’s on my phone, so there isn’t any reason for me to keep entering my password when switching accounts.
Kmitch1001 - Pretty good
I’ve been using the app for a couple weeks now and generally it’s pretty good. I like that it gives a lot of information about what I’m doing when I’m awake and also when I’m asleep. I’ve already changed some of my habits during the day to get more steps and more exercise and a better night’s sleep. There are only two things I don’t like about the app. The first is that you can’t rotate it to look at it on your phone is a landscape view. The second thing is that it can’t be scaled so I can make aI’ve been using the app for a couple weeks now and generally it’s pretty good. I like that it gives a lot of information about what I’m doing when I’m awake and also when I’m asleep. I’ve already change some of my habits during the day to get more steps more exercise and a better night sleep. There are only two things I don’t like about the app. The first is that you can’t rotate it to look at it on your phone in a landscape view. The second thing is that it can’t be scaled so I can make it larger to see the small type. Other than those two things it’s pretty good.
🤩😜 - This app and the watch is the BEST!
Hello! As my title says, yes, this app/watch is truly amazing in my opinion. I have FitBit Versa Lite and I’m obsessed with it! I received it as a Christmas present from my Grandparents this year, and it’s my FAVORITE gift I’ve ever gotten. Also in my opinion, it is so much better than an Apple Watch.
In the app you can track; how many steps you have taken, how much water you drink, heart rate, calories burned, how many miles you’ve walked/ran + many more exciting things! You can also receive notifications on the watch. Set a timer and an alarm, time yourself with the stop watch, change clock face, background, install games, and other apps, set an alarm, check the weather, one of the most coolest most sweetest apps is the relax app, it helps u relax! I’m going to use it everyday!
If you’ve taken the time to read this and you’re considering to buy this, I strongly think you should buy this! It was above my expectations!
And if you taken the time to read this and you work for FitBit, thank you for all you do!
NolaNYC1 - Decent App but Terrible Customer Services
The app is decent and actually now much improved since they restored average sleep times—not sure why they ever felt it was important to replace with their slap valuations (which don’t always match up with real life experience).
Also, given the increasing popularity of Intermittent Fasting, why they haven’t integrated Life or Zero, of just come up with their own simple fasting timer, is a mystery and lost opportunity.
Customer service surrounding their wide-scale breach/hack, has been atrocious. Despite being fully aware of the hack, FitBit seems to have allowed the fraudulent account changes to happen and then had a roundabout “solution” for customers that was less than clear and not easily accessible. To make things worse, they’ve censored and restricted the user firm so tightly, customers who had experience dealing with the hacking of their accounts, were muzzled from sharing their experience and solutions with new victims of the hack. The highly sensitive nature of the info in a health account should have been protected by more robust security measures to begin with.
FitBitSucks! - Horrible syncing issues
I have a charge 3 that simply won’t connect to my iPhone. I’ve called customer support numerous times and they said it’s something wrong on their side and they will let me know when it’s been resolved. Well it has been months, and no solution! I am usually very understanding about these issues, but when several months go by and I literally can’t use this very expensive device (time is incorrect so all metrics are inaccurate), and the customer support has no idea when it will be resolved, it’s very frustrating to say the least. I wish there were some solution, like a way to manually set the time on the Fitbit so I could at least use it on its own, cause even normal clocks have this feature! Why not Fitbit?? This should be the number one issue that this company is focused on, because it is literally depriving so many customers from using their device and is a very large issue that has yet to be resolved in so many months. I would even go as far as to say that they should send their affected customers new devices or something. People work hard to buy these things with their money. If a simple software issue is holding them back from using it all for several months, something needs to be done ASAP.
Pickme1 - Best workout tool ever!!
I recently bought the Fitbit Versa and it has become the most essential thing in my workout life and daily routine. I love how simple it is to use yet how much detail it provides. The coach app through Fitbit is a cool feature for at home work outs when you just can’t make it to the gym! Im so happy with the workout feature and how it shows me what I’m burning calorie wise and my heart rate during gym workouts. The timer is pretty handy, too. I love being able to control my music right on my wrist instead of fussing with my phone. I do have some minor complaints about the calorie counter. It usually glitches or doesn’t load food when I search for something and it does this a lot when I scan barcodes on packages, too. It can be an inconvenience when I’m in a hurry for work or school. Other then that, it’s pretty great. I would like to ask if there’s a way to get Fitbit and the Planet Fitness app compatible! I would love to be able to sync or use my Planet Fitness app right on my wrist as well so I can eliminate my phone all together! Thank you!! What a great product!
AliceCan - Simple and Effective
I didn't know what to expect from the FitBit app, even though I have plenty of friends and family with the device. Based on all the data the small wristband collects, I expected it to be complicated or at least overwhelming upon first use. I was pleasantly surprised that not only was it not overwhelming, but that it is also very customizable. I knew I wanted to start off slow (just tracking sleep, heart rate, and steps), and I was able to figure out how to adjust the notifications and layout of the app almost immediately. FitBit makes the journey of starting out simple, accessible, and effective, which gives me hope for how easy it will be able to adjust in the future, too.
If I had one request, it would be to be able to customize the large square at the top of my homepage more. The only options right now are steps, distance, calories, and number of active minutes. It would be great if I could set this to be how I slept, since improving that is my biggest goal right now.
Dory65 - Won't sync since update
Since update my Fitbit Alta won't sync wth my iPhone 7 plus. Tried everything and now getting very frustrated. It does keep track of my steps but when I go to look at my previous steps they are a lot less than the original steps. Also sometimes the app on the phone and the Fitbit have two different step counts. The sleep doesn't record anything, I tried rebooting my phone and it seems to help somewhat but then the next day it doesn't work at all. I'm not rebooting my phone everyday. The Fitbit was working fine until the update but now I just don't know what to do. The Fitbit I have from April of 2016 so for the price I paid for it, I certainly hoped it would work better and for a much longer time. Really liked it but I wonder for all the frustration is it worth it?
Thanks for your reply. It really helped. It took me a couple of days to get the fitbit to sync with my iPhone but it is working fine now. It is syncing for the last couple of days. I really like my fitbit and I would be lost without it. Thanks again for the reply.
everynicknameistakenreviewer - Like the community but app is buggy frequently.
I’ve had multiple fitbits over the last few years. Cheaper trackers exist but I really like the community aspect of Fitbit. The challenges with friends/family are like having a workout buddy to keep you accountable without actually having to coordinate schedules. I rated it only a 3 because the app has been excessively buggy lately. The new feminine cycle tracking has yet to be even remotely correct and frequently freezes the whole app only showing a white screen when I try to log anything in that portion. The meal tracking also doesn’t work lately. I’ll find the correct food and hit save then it glitches an logs a completely different food if it logs anything at all. Fitbit notes that they know there’s a problem and they’re investigating but considering I like to log all my food to pay attention to caloric intake and macros, it’s really annoying when it doesn’t work. Bottom line, I like the idea of having workout tracking, friendly competition, food logging, feminine cycle tracking, heart rate and sleep logs etc all in one app but pieces frequently don’t work as designed.
JillyBob<3🍍 - Love my Fitbit but would prefer some updates in the app
When I got my Fitbit I was so excited to use it! The app lets you track different things and you can set your personal goals. There are a few things I would love to be updated. First of all, I would prefer that we could have a reminder to log our food, water and exercise. I sometimes forget about doing this and then the app thinks that I haven’t eaten anything that day. I also would like it if we could log things from the day before so that if we do forget we can just log what we ate the day after. I also would like it if we could name the alarms we set, like you can on your phone so the we can remember what we set that alarm for. This issue may not occur in some of the newer more advanced versions of Fitbit but that is definitely something that would help me. In this app you can customize many of your goals, but for some reason you can’t choose your water intake goal. Other than those things I definitely love this app and my watch. I am now aware of my activity and live being active.
Tms07 - App Overall okay-IOS 13 update not compatible for messages
**update: returned mine shortly after my first review due to the fact that I couldn’t get a helpful answer to solve this. I’m glad I did after checking out the latest reviews to see that it’s still having issues. Been a couple months without a FitBit and seriously considering just getting an Apple Watch instead of purchasing a new FitBit since they aren’t getting their bugs fixed.
Just purchased the Versa 2 less than a week ago. Had less than a day of notifications before the IOS update came out and now it’s not working. I’ve gone through all the troubleshooting to fix it on my own based on the app, and called customer service. They just walked me through what I had already done a second time then told me there was nothing they could do. This is the 3rd FitBit product I’ve purchased over an Apple Watch, and use it more than anything to check to see if calls/messages are of importance, based on having my phone on silent 95% of the time due to work. Disappointed in not being able to use it like it advertises and will return soon if the issue isn’t resolved with the next Fitbit app update.
Proceeding Hairline - Focus on your strengths, not on what everyone else is doing!
I have been a loyal FitBit user since the beginning. Haven’t missed a day since February 15, 2013. Six and a half years. It’s become an app that doesn’t seem quite sure what it wants to be. The “tips” take up half of the screen every time I’m looking at my data. They’re not helpful, can be found anywhere else, and are difficult to x-out. Fitbit, you’re not where we go for health tips - especially twitter length ones that are not unique in the slightest. When looking at “community”, “feed” is the first thing that pops up, which nobody I know uses, and it shows one post from a friend of mine from 944 days ago. Fitbit, you’re not a social timeline feed. You are the best step and stair tracker on earth. Give us more ways to slice and dice data. More ways to compare with others. More ways to track. Focus on your strength. Make another Fitbit One device for those who don’t like wearing a watch. Or an ankle device. Or something else. Focus on tracking, and less on what everyone else is doing! You’re awesome at it!
jlabac - Good, but room for improvement
I’ve enjoyed using my versa2 so far- all the data I get from my workouts and sleep is really fascinating! I do think some aspects of the app are frustrating. One of the most frustrating things is that if you have children on your account, you can’t just toggle between their profiles- you have to sign back into your adult profile before you can click on a different child’s profile. It just feels clunky. Also I feel like there are a lot of things that aren’t intuitive in the navigation- especially when it comes to the apps for the verses and the workouts. I’ve synced my Alexa account to the watch, but I have to log in through the app every day- it doesn’t stay synced. And I was interested in searching the workouts by certain criteria, but you can’t do that- only browse. As far as the Coach app goes, I love the idea of having workouts on my wrist- the problem is you can’t pick what kind of workouts get sent to your watch- I would get much more use out of it if I could select workouts.
cahhwhc - Better but not perfect
11 Nov update - since the big iPhone update: 1) I only get notifications 1/4 of the time. 2) the latest night’s sleep evaluation is displayed on every previous night - not each night displaying the correct stats. 3) the auto sync still doesn’t sync anything. I still have to go into the app and sync every day for the weather and sleep data.
During the long wait for the Ionic, I gave Garmin a try.... if these issues can’t be fixed, I’ll happily drop the price of 2 Ionics on the Fenix 5... at least I know their product delivers.
Mid-October: I've been a Fitbit user since 2013 and took a break after I fell victim to the "Surge rash". Like the new Ionic and the improvements to the app. Recommended improvements : 1) schedule sync times. It's either auto sync that drains the battery or manual where my goldfish memory will forget for days. Would be nice to schedule it to sync once or twice a day at a designated time. 2) what happened to the 24 hr time option? 3) develop more apps like Garmin like a water consumption app, calendar app, 4) add Pilates, yoga, weight training to workouts option - those are workouts too!
QAF000 - Sync Issues
I’ve had the Versa 2 for one year and upgraded from a $30 fitness tracker that worked. I read Fitbit was the cream of the crop for Fitness trackers. Which is what I need because I try and live a healthy lifestyle and helps with tracking. I need a simple tracker to only track fitness, water intake, calories and sleep. Do not need a smart watch that makes calls. The issues I have is data entered on the watch or like water intake or food intake doesn’t sync with the app 75% of the time. The watch successfully syncs with the app only 50%-60% of the time. With each app or watch firmware update seems to break one feature and slightly make another better until the next update and it breaks something else. Tech support is non-existent with their “hang tight, we’re working on it” answer each time. I’d rather walk on glass barefoot than troubleshoot with them. I thought after Google purchased Fitbit it would get better in both areas. A shame Google doesn’t steer this company in line their other products I read great reviews about. I plan on upgrading to the Sense even though, I’m reading the same exact issues. I’m going to give it shot and if I experience the same issues I will return. Gladly go back to my $30 fitness tracker.
Free Rangers - Love My Fitbit
I’ve had a fit bit since August of 2014 my firs Fitbit was the Fitbit one, I used it everyday to track my steps, my stairs & my sleep habits. I’ve since upgraded a couple of times to the Fitbit Charge HR, then the Charge 2 Rose Gold. I love my Fitbit it reminds me to be more active. It also shows me how I’m not getting good sleep sometimes. I also love my Fitbit Aria the weight badges are nice to see they remind me that my hard work is paying off even if I don’t feel like it is. I love the challenges and the fact you can complete against your friends to be the first place person. I wish you had like a family challenge that was different then the rest of the challenges so you can compete against your family and earn badges for winning against a family member. I would tell all of my friends about how much I love my Fitbit and that there two kinds of Fitbit users, the ones who never forget to ware their Fitbit and the ones that only ware their Fitbit sometimes. I’m excited to see what the future holds for Fitbit.
batterfat - Only gets worse
This handy device once worked. I loved seeing how many steps I had taken each day; sleep also was tabulated, and heart rate too. Now the device wants to do more but actually does less. It takes both my hands to scroll to my steps. The device reprograms itself regularly, showing me things I don’t request. Yesterday it was calories. That one is totally absurd! I could eat cookies all day long, or fast. The device is clueless, so why must I look at a meaningless number like calories? Reprogramming and rebooting never work. And it no longer collects all my data either: there are naps it never noticed, and it believes I can live all afternoon with no heat rate. Sometimes the face of the device freezes and shows nothing but time. This often lasts for days. I must pair it to my phone to get my step info. That’s fairly frustrating, made worse by frequent Bluetooth failures also (I have an iPhone X). To sum it up: this gadget is no longer fun. I will buy some other brand next time. BTW: beware the alarm feature. I guess that is what it is?? Your Fitbit can buzz your wrist non-stop. Why?? This happened to me at the Symphony: it ruined the evening.
fitE01 - New dashboard is horrible
One of the things that drew me to Fitbit in the first place was the app and the design of the dashboard. The old tile layout was PERFECT ✨ and very easy to see stats at a glance without scrolling or squinting. Now the new app has changed to this ugly list layout where you have to scroll and click to find the things you used to be able to see and understand clearly with on glance. I feel so sad now when i open my app. It seems like I am not the only one who hates this new version. Ive seen lots of other reviews who complain about the same thing. The old version was good, perfect actually. I dont understand why they would revert to an archaic design that looks like it was designed by an amateur 🤢 Plus i dont appreciate that the Fitbit company is dismissing its customers complaints and refusing to change back or give us an option to choose which dashboard we want. PLEASE Fitbit bring back the old design, it was what made your company stand above the rest 🙏🏼 It was the reason why i stuck with you guys instead of getting an Apple Watch or Garmin. Now I’m am SERIOUSLY considering switching (actually i DEFINITELY will switch if the old app version doesn't come back). Come on Fitbit listen to us! 🙏🏼🙏🏼🙏🏼
VikingCheeshead - Great details in app
The latest version (Sep 15, 2019) crashes immediately!! Changing to 1 star until this is fixed. Note online says to delete, reinstall. This seems to have worked but I'm waiting b4 changing rating up. App up but outside temp if even present is wildly off. What else is off? I started using this as a skeptic but really use this. Note I'm reviewing the app here , not my Versa that I'm also happy with. In particular I am amazed at the detail in the sleep, showing light, REM, deep & awake during the night. Are these accurate? I don't care because I compare days to guide me. I doubted the accuracy of the heart monitor, too, until I compared it against my Polar heart monitor I use for exercising. The Fitbit was exactly the same. I have used a separate app to track my exercise for years, so the exercise part is of little interest to me. I like how customizable this app is. One can add or drop modules as well as the placement of the modules which makes it very useful. I find myself checking this several times/ day. The one thing they could improve thing be to shore the battery's charge numerically, no just color coded but this isn't important enough to take off a star. The app has never crashed or failed to work for me.
Ramblinman666 - Vastly superior to Garmin
I bought a Fitbit one years ago and it was very problematical. Not water proof and easy to lose. Switched to Garmin and 16 months later it died the first time I swam in a pool. Was able to revive it for a short time and it does for good. Turns out the Vivovit HR wasn’t waterproof after all. Also the Garmin’s tracking of intensity minutes was very inconsistent. It turns out tracking steps is pretty useless. The guidelines on activity call for 150 minutes of “moderate” activity, not shuffling around the house or the office. Bought a Fitbit Ionic. Paired with the app it tracks very detailed information and allows you to see it in several different slices of data. Pairing works flawlessly. I love the ionic. Haven’t any any issues with syncing data. Doesn’t always auto detect activities, but you can reconstruct activity time which the. Uses HR data to show integrity levels, and minutes. Calorie tracker isn’t great, but it will sync with my fitnesspal if you don’t mind giving your diet info to UA.
kbxyz99 - I want to love Fitbit but...sensors keep dying
I have a Versa that I first got a couple of years ago. I love most things about it, including the functionality, the look, and it has pretty much everything I’m looking for in a tracker. I’ve been willing to overlook some inaccuracies in tracking my running/walking, but I can’t overlook the fact that in the 2 years since I got my Versa I’ve had the sensor die (or some other malfunction) after about 6 months. This most recent time is after installing the new firmware last night; it paused in the middle of doing that and poof, couldn’t get it to do anything(through it apparently is still tracking my sleep). And this is a new sensor that was sent to me in October 2019, after a similar incident. On the plus-side, each time I’ve had a malfunction Fitbit has sent me a new device free of charge, so I do appreciate that. But I think it’s time for me to get off the merry-go-round and find a new brand. Maybe it won’t have all the features I’d like, but maybe also I’d get more than 6-7 months shelf-life.
*** In response to the developer: Yup. Remember, I’ve been down this road before, have talked to many customer service reps. Thanks tho.
Sean Collins - Now with ads, nutritional database still unreliable
A new update has added “recipe” ads pushing Fitbit’s premium subscription service to the Food page, and in general they’ve been pushing the service pretty hard all over the app. This makes the interface lag on my phone, and breaks up what I’m trying to do every time I add a food item. It’s a bad experience, and a bad look for an app that extends functionality of a product I’ve already paid for like Fitbit’s fitness trackers.
The other problem the Fitbit app has had for years is that the nutritional database is frequently wrong. Serving sizes and UPC codes change—I wouldn’t blame the app, but there is no way to submit corrections. You can only submit new food items, which thankfully works most of the time.
I used to really like Fitbit’s app and tracker ecosystem, but a lack of support and respect for the experience of its customers has me thinking about jumping ship for the competition. Fitbit is by no means terrible, but I’m troubled that they think it’s okay to use the fitness tracker support app on my phone into a platform to hard-push their premium service.
Angry Minnion - Glitches....
I really love my Fitbit and its’ community. Keeps me moving and the challenges keep my mind sharp. But there are some things that still glitch like when syncing to the app my charge shows all the “dots” for 250+ steps and my app doesn’t. I’m beginning to think that Fitbit is playing a dirty game here. After this recent update my Fitbit’s battery started to plummet down. I have not changed any settings so I don’t see why they would have any affect on the battery life. I give it a full charge and it goes down to 92-91% within an hour of use. Ridiculous!!! Also, I bought my Aria scale few years ago and haven’t been able to set it up because I have too strong of a password on my home WiFi. I had my WiFi broken into because it wasn’t strong enough so when I came up with a newer and stronger one- now my Aria won’t set up! Apparently, in today’s technology Fitbit cannot come up with a better programming for the scales.
Either come up with a better system or at least offer the Aria owners to upgrade their scales if you’re coming up with new ones. Waiting for some solutions here.....
disappointed673 - Like my Fitbit but the app is terrible
I wasn’t a fan of the app before I bought my kids the Ace for Christmas but now it is a giant pain. I now have to login constantly and every time I want to switch between kid and parent view it just spins until I click the home button and swipe up to close the app. Then I have to reopen and sign in again before I can switch it. Very annoying especially with more than one kid who are consistently wanting to check it. It also randomly stopped sending my text messages and phone call notifications to my Fitbit Alta and started sending them to my son’s Ace, which is unacceptable. So far I have not figured out why or how to fix it. The app also takes too long to sync in my opinion which has always been an issue but when trying to look at multiple ones it becomes even more frustrating. We’ve bought 7 Fitbits in total over the past couple of years. They have held up decent and I have been impressed with customer service in the past, but the issues I’m having with the app are starting to make me regret buying them for the kids and not sure I’ll buy anymore. I don’t typically write reviews but I’m extremely disappointed and hope something changes.
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