Google Ads App Reviews

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Works some times. Have tried this for a year. Works good at first . First week is great then you get calls from people looking for other businesses that don’t have anything to do with your business. Then you get spammer s clicking your ads and google won’t refund you for the scammers. Then you try to call them for help and recording says they are closed for COVID-19. Then they try to call but never rings your phone always goes to you answer machine. Try to return call and get messages that they are closed for Covid-19. So frustrating they always want to charge you more and more but the ad gets worse with wrong number or spam calls. No customer service at all the people they give you from India never call you back after 100 messages sent to them. Never call you when they say. Be careful with this. Now they are charging more for ads and you get less performance and no customer service be careful.

Where is the budget card now? Why can’t I edit anything in my campaign. I am getting so close to just dropping out of Google all together. Another convoluted experience, I have to go to my old mobile device, which is a first generation iPhone SE, in order to edit my budget. Where is that function in the new experience on the iPhone app? You search the word budget and there are zero results. Done.

Impossible to work with. My account was suspended for being “fraudulent or a misrepresentation of a product or service.” I have combed their rules and I am not violating anything. The products I sell are handmade and literally each one of a kind, so I am not misrepresenting or copying anything else. Their customer service sent a generic response, I asked a direct question and they copy and pasted their first email. What a joke. If they weren’t the only option for advertising on non-social media sites they would be out of business.

Google ads. In my recent experience I can say it is slow and the performance sometimes doesn’t spend the money set in the agreement. I hope the service will be improved soon.

Adding Negative Search Terms. Awesome app except for one glaring bug! 80% of the time the app will not allow you to add neg search terms or words. Especially neg words to shopping campaigns. You are in the campaign to add it but it only gives a regular campaign choice to add it to. Not the campaign you are in. Broken…fix your app please!

Grayson’s Electronics. Worst company in the world been hung up on 10 times, after having my google ads account deactivated,for having positive funds in my account, impossible to get any issue resolved due to the support team members rushing you off the phone being rude and obnoxiously impatient, and always get the run around, your better off using social media because these people don’t care about you or your business. 1 star HORRIBLE HORRIBLE HORRIBLE

I got banned for nothing. I got banned without knowing why it happened I got an email and it did not explain the issue. I went through my videos and I did not see anything going against the guidelines. I tried to write an appeal and it kept saying the website link has an error. I feel like my success is being stopped.

DO NOT USE!!!. This is the worst I’ve ever been scammed in my life. Stopped using this app a year ago and now they are tying to tell me I owe them 2 grand. Customer service is garbage. And they spam you with phone calls that have nothing to do with your ad and then bill you for it. Garbage. You’ll find more success advertising in a newspaper than you will through these crooks.

The worst customer service in the planet. You guys suspended my account for no real reason affecting my business client acquisition, my sales and our employees income. Call multiple times and your customer support can help and I have to wait days for get an answer from you. This is the worst customer service in the world, your customer service department is full un unable people that can not solve anything and take weeks of answering to your clients.

NO SUPPORT. A company this large should have a support team put together for ads! a BUSINESS TO BUSINESS transaction and I have no way in getting into contact with anyone in this multi billion dollar company which I find hard to believe. I don’t care if it means I have to talk to Indians. I just want my problem resolved in a timely manner and my account has mysteriously. Just disappeared off my account. I login today to check on it and it is no longer there. I’ve never received a email about them removing it. I also had $850 in the account which I’m not sure if I will even be refunded because the account doesn’t exist anymore. It’s just gone I would like this fixed immediately!

Customer service. This is the mecca of bad service. You don’t know useless service until you need help with an ad campaign. They will transfer you three times before you get any help. You have to be extremely straight forward and rude to have them help you. Otherwise, they send you to an “optimization specialist” who is also no help. I believe this is all an a hoax to get you to pay for their help down the line. Extremely unimpressed.

Was considering google ads. Wow, just wow! I was considering trying out google ads, but after reading the reviews, NOT! I don’t think I’ve ever read so many bad reviews for any product or service, and this is Google. Now back to square one, still need to find service to promote my products and drive traffic to my site. So, now on the hunt for other options, besides Google. What a let down after reading the reviews. Google Ads review rating must be manipulated by Google, because they show a 4.5 out of 5, but all the reviews I read were way lower, like 1, 2, or 3 on the high side, and think the reviewer was being generous. Anyhow, the search continues for something other than google. Btw, I’m giving two stars because of all the bad reviews. Maybe some will get lucky with better service

These reviews have to be fake. No customer support. They steal your money and you get zero real leads in return. I had 20x the organic traffic before paying for ads, now my organic traffic seems to be turned off. They also promised $500 in ad spend if you spend $500, THATS ALSO A LIE, good luck getting anyone to help you. Google scam, companies like this are ridiculous, they can obviously afford some customer support people but all you get is bots. Scam.

Bunch of Thieves that take advantage of Small Businesses. They claim to give a match of your first ad. But bill you for your part plus the part that supposed to be the match. They are the hardest people to get ahold of unless they are trying to sell ads. They keep you business phone tied up with people selling ads but can’t answer any other questions. Don’t waste you time and money with these Thieves.

Impossible to get problems resolved .. Have duplicate addresses and account for the same business. Unable to take care of it ourselves and impossible to contact computerized Google with no live support. But they are the 100# Gorilla in the room so they do not have to have customer support

Extortionism. A mix between a Ponzi scheme and ransomware, all using your livelihood and branding. Google takes organic business profiles, suspends them, then resells them as ad profiles to your competitors. Cultivates new business profiles as a means of ‘ripening’ them. Google doesn’t do the phone thing anymore, so you can’t call them. Google has an antitrust suit against it from DOJ - which means it is doing this with impunity. Here’s your equality and social justice, in practice. The Filipino sales rep who hung up on me was surprised when I called back and got him again quite by chance. He recovered quickly enough though - he said he didn’t have time “for this” and hung up on me again. Wow.

Google ads lied. Google ads false accused me of posting a fraudulent ad, I’m a affiliate marketer and was posting links to products that I’m hired to refer people to. Well google suspended my account claiming that i was “pretending to be the company” when all I did was share links and write about the product which are facts from the product. I wasted money on these ads, I thought google was the best ads platform but I was wrong.

Very intuitive. I am using google ads for years, at first was complicated but they gat much much better and app is now much easier to use

Not user friendly. First of all, if your smart ad is rejected, there is no way to know the reason. If you try to fix it, eventually your account will be blocked for violation of their policies without specific explanations and opportunity to fix. Don’t waste your time and money unless you are ready to spend millions. The worse customer support.

App does not work at all. Every time ive ever opened the app it only and always says “sorry, something went wrong. Check your internet connection”. There is no other button to press on the screen except “try again” and after pressing it, it loads for a single millisecond and says the same thing! I just want ad revenue :((

Do not use google ads. I created a google ad for our small business. We have since been charged for people who google our business name by our exact name. When I called the help center to ask why we are getting charged for people who google us by name they said they cannot help. Again, we are getting charged for people googling our business name, meaning someone who already knows about our business. This 100% defeats the purpose of paying for an ad if the people who are seeing and clicking on it are already people who know the name of our business. When I ask for a refund, they tell me it is non-refundable. I have since cancelled our ad and will never be returning.

Terrible experience. The app does not provide all the information about search terms and clicks. If you set up geolocations to run ads in, it will run the ads in areas that you have not selected to run in, including those areas you have blocked. The billing is somewhat scammy, they will charge you for many clicks on 1 impression that no one has seemingly clicked on. Then Google will call you constantly trying to get you to increase your spending. More over, you get some crap ROI

App doesn’t work. I have downloaded this three times. Each time it opens up a screen saying “Oops something didn’t work. Check your network connection and try again.” There is nothing wrong with my network connection. There is nothing to click to go to another screen or try to sign in somehow. It has no option to do anything. Even if I delete the app and redownload it still does it.

How is there no login option for iOS?. I’ve downloaded the app several times. There is no option to login. There is only an option to create a new ad. At best I assume I have to go through the hassle of creating a brand new campaign before it gives me the option login to my account. At worst it won’t at all. Ridiculous to recommend the app for existing accounts with this setup.

unexpected charges and bad collection action. I tried this service for my new CPA business. It was too expensive and useless. I didn’t get any clients. Their offer of free credits was misleading and not true i ended paying it with unexpected additional charges. I was shocked that they want me to pay huge amounts for services I never used and they sent it for collections. Was very painful and hurts my credit score. I regret to try this service.

Business owner. I’m just getting clicks on my ads whole 6/7 months. No a single call from anyone. End of the month I seen my bills only no business at all. Google suspended my business from google maps fee time. There is no one solve your issue with google ads or google maps. It’s horrible, unacceptable. Social media is better then google.

Terrible functionality. I hate this app. You can’t even see the bare minimum basics like cost. If it’s over $1000, they just show you an estimate (e.g. 1.4k). Can’t see trend lines either. If you’re going to force people into using the app on the go, at least make it functional. Google ads isn’t supported by any browsers on mobile, so there is virtually no way to get important data when no desktop is available.

Terrible service. I’ve been advertising with them for the whole year of 2022, spent thousands of dollars, since the start of 2023 I haven’t ran any ads, I paused all my active ads as of September 2022 till date because I’ve been busy with other stuffs only for me to get an email saying my account has been suspended, how can an account I haven’t used for almost 6 months be suspended for violating your policies, I don’t know but Google do not value their customers, they don’t care if you spend a million dollar they’ll suspend your account for no reason.

Difficult to Navigate the Ad menus. While Google ads appears to be a very powerful marketing tool, the navigation is difficult to follow. I was forced to write down a map of the options so I could remember where I found something. There appears to be no clear direction on how to set up the ads. I had difficulty setting up the audiences as well as attempting to relocate the fields I felt or helpful. It seems I have found most of the features by stumbling across them.

Desynced with desktop(or maybe just flat out broken). I wish I could include pictures, but more than half my ads display no stats or information on them(they have tons of info on my desktop). I can’t edit or work with them at all and there doesn’t seem to be a fix online. The query “stats not displayed on Google AdWords app” ironically just shows a bunch of AdWords relating to AdWords campaigns and it drowns the useful results. When it works, it’s great. But I kind of expect Google to be able to put out functional applications, especially when I’m investing hundreds of dollars into them.

App Broken. Whenever I open the app it says it could not login with my account, so I try signing in with a different account but this doesn’t matter because after entering. The same page with the other account not working shows up again. I have reinstalled the app multiple times and restarted my device, not sure what to do.

Extremely buggy. Takes forever ( read never ) to reflect latest changes made on the desktop. Right now it’s showing me data that’s 3 years old because I haven’t used the app in a while until. It’s been a week and the app tells me that my account is “canceled”, which is just wrong. Whatever I did on the desktop isn’t reflecting on the mobile app all. Tried refreshing. Nothing works. Major bugs.

Ads on pause. Been waiting for a week to see if my business is able to still advertise after 22 years in business and after advertising off and on for 20 of them with your company. I am a private company but I am one of the only 2 listed on every USA embassy in the world as a recommended pay fee service company. I just want to keep helping people.

AdWords is Alright, at most. Was satisfied to pop up on front page here and there being a new business and all but watch out with the budget. I was told multiple times the campaign would NOT exceeded my daily budget and now $300 charge in less than an hr for a campaign set up as conversions not clicks- later. . I am told the ads won’t exceed my “monthly budget” feeling lied to and cheated but I learned and kept the ad simple moving forward.

App is really bad. You really can’t even use this ad for more than getting notifications. Even then you het advised to visit web to find out what to do with the notification. I ant to see more than the ine expired ad I ran 2 months ago, have to login online. Why do I have the app? Almost every function prompts you to login online.

Horrible!. Google ads customer service and app is horrible! Previously I had used google ads for years with no issues. After they updated it immediately went down hill. It keeps asking you to verify your account after they've sent you an email saying that you've been approved. The mean girls who answer the phone will hang up on you or forward your call to a dead end and you will never be able to communicate with anyone. They will tell you that only a few people work in the google ads expert team and they're not available to answer the phone. So you're telling me that google is a billion dollar company and billions of business use google ads but they only have 3 expert's available to answer your phone call? Next you try to set up chat and you will get the error message and again no one is able to answer your chat. Don't even think about emailing, that's not going to work. Finally someone on chat picks up to only tell you what you already know that your account isn't working and THEY have to email someone who can help you?!? I would like to know how many billions of dollars that google ads is receiving from businesses yearly and I'd like to know why the customer service for my TV is better than this company!!! The only reason why I use google is because believe it or not, yelp is worse! I'm so sick of these predatory companies knowing we desperately need their services and them laughing at as when they hang up on us! After MONTHS of frustration !!

More Support Needed. I’ve read everything on trying to resolve an issue and no answer is given. Why is my AdWords express google sssistant directing calls from our ad that are clearly being misdirected. We’re receiving calls that are very similar in nature, yet not having anything to do with our ad or business. This has been going on for several months even prior to our running an ad with AdWords Express. I’ve come here twice for support and still have had none! Can you please help!?

Needs a back button. I accidentally clicked new account but I already have an account except there’s no back button so I can’t get back to my Google Ads account. I deleted the app off my phone and reinstalled it but I was still left on the new account page asking for my name and URL. please help! Thank you 🙏

Useless App. When you first open this app it does not ask you to login so you can manage your ads. It just forces users to create a new ad. Since I wanted to have an easy access to the ad platform I am beyond disappointed and deleted the app after realizing it’s more of a lead generator for Google than a helpful tool for clients.

Google Ads Support Team. The worst customer service I have seen in my life, I give them one star because it is the minimum, they cancel my account and there is no person who can give you an explanation of what happened or why it was done, even after sending more than 20 emails I still have no answers, too bad they have no competition...

Wow amazing. This app used to be mediocre at best. It worked but wasn’t the best. The new update made everything so much more useable. I NEVER write reviews, but I had to for this update because wow, it really made the app so much better. I use Google Ads for business maybe once every hour of my day and this makes me so happy to see the app and Google as a company move in the right direction.

Google ads for small business. I use both google ads and google guaranteed local services ads. They are super easy to manage and highly effective tools for a small contractor like me.

SAVE YOUR TIME AND MONEY. As stated before they don’t care about you as a customer and it’s funny how they flagged me after I was approved for a $500 credit I kept calling and getting my account review to see what the problem was but they told me that they had a right to cancel my account without reason just sad because I will never use them again and customer support is a joke

Worst experience. They suspended my account instantly after creating my first ad, it was a mobile case product nothing against their policy. The worst thing is they deducted money from my card and saying they will refund it on Oct 12, almost 1 month I am still waiting for the refund. No support and no way to contact.

Shady Nonsense. Intentionally crashing the mobile browsers and Chrome to force people into downloading the app to use Ads is shady at best. Everything else in the world runs fine in the Chrome mobile browser except Google’s own products 🤔🤔.. Take your own advice/guidelines and make your sites mobile browser friendly.

Not user friendly. I market my business with Google. Using and understand the Google Ads app is extremely overwhelming. I feel like I need to work at google to understand what I’m doing to market my business. Everything is super advanced and an every day small business owner like myself. Wish they would make it more user-friendly for people who are not techies.

Garbage ads. Google ads is GARBAGE I placed an ad that was highly targeted to USA only presence traffic, go to bed at 1 o’clock in the morning woke up seven hours later with 300 clicks on my ad and almost 4000 impressions and five sign ups for my website all four names and all get rejected on the applications because they are international applicants then I paused my campaign, because obviously I was getting spam clicks even though my optimization score was 100 and my audience was highly targeted so after I paused my campaign, I got a message at the top of my screen, saying my campaign ads are no longer showing low and behold it’s been almost 3 hours since I canceled my campaign and ironically, I’m still getting clicks even though no campaign is showing and then they charged $50 to my card for their spam clicks, and my cost is still going up even though my campaign is canceled Google is a scam no other way to explain why I’m still getting fake clicks. On a campaign that is no longer running for over three hours now and in those three hours I’ve gotten another 20+ clicks. That I’m having to pay for that or not legit just like the other 300 I got overnight that was supposed to be USA targeted traffic. Do not waste your time or money with them and I am putting this review on every platform. Then I wrote them an email hours ago about what’s going on and big surprise no response.

Disconnected. I know my review is not gonna do anything since it’s Google and they can just overwhelm my review with fake, bought 5 stars reviews but whatever. The apps is laughable compare to the desktop webpage. Stats are impossible to view, basically nothing. And when my ads get disapproved, there is not a place where I can fix it. Cool design tho, add a star to this atrocity.

SAVE UR MONEY AND TIME. Google Ads doesn’t care about the customer, they just care about that check! They give you numbers back that don’t match your own algorithms! For example, I supposedly received “20,000 engagements and views” but my actual video I advertised is waaaaay below that number. They also never contacted me about the Ad renewing itself!? I downloaded this to test their services out and now all they want is a $450 check! I contacted support about the additional charges and instead of trying to help me get my money back, they told me the reasoning for each dollar charged. Despite me explaining how we got there! God if the world could live without Google support it’d be a great time to be alive, but welp here we are.

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Still stuck in loop. How can this even be, go to update, says i have the latest. Same as others. You would think they would just increase the version.

Poor Customer Service. Whenever I contact them to get some help they ruin my campaigns. I don’t know how google works with such poor standard companies.

New app is terrible.. I hate this new version. I cannot work out how to even create an all. Please bring the old app back.

Buggy App. App has some useful information for a quick glance but is buggy and gets stuck. E.g. while trying to change the locations for where the ad should be showing the apps continuously gets stuck. Had to do it from the browser on the laptop. As a paying customer, it should be better.

Easy to use but app crashes - typical none Apple reliability. For once Google has made an app that’s easy to use, however crashes.

Limited feature + UI is not intuitive. One biggest tech company in the world and still they cannot have all the features with in the app. On the other note, the UX//UI is not good enough.

Terrible. Very basic app, unable to start a new campaign or ad. Can only view existing ads made on a pc. Very limited functions.

RIP OFF AND DOESNT EVEN WORK RIGHT. I TRIED TO PUT AN AD OUT FOR CHRISTMAS DAY, I SELECTED A BUDGET OF $50 AND FOR 1 DAY ONLY, I RECEIVED AN EMAIL SAYING IT WOULD LET ME KNOW WHEN IT GOES LIVE, AND THAT IT WOULD TAKE 24HRS TO SHOW, I NEEDED IT ON THE DAY, SO I CANCELLED IT AND THAT WAS THE END OF IT, UNTILL TODAY, WHEN$500 WAS TAKEN OUT OF MY ACCOUNT, I DISPUTED IT AND THEY REFUSED TO REFUND ME BECAUSE APPARENTLY I HAD CLICKS, CLINKS THAT RESULTED IN NOTHING

Significantly worse after update. The new app is terrible after the recent layout change - previously stats, negative keywords, campaigns were easy to view and change. Now they almost seem to have been intentionally hidden. My front page is full of stupid recommendations - instead of just showing me how my Ads are doing. The ad pages themselves are the same with stats showing riiiight down at the bottom (they have also seemingly removed the ability to quickly add worlds to the negative keyword list - probably so they can take your money running ads on keywords you already own).

Well thought out tool. Punches above its weight for an app. Great to make small adjustments and monitor performance. A lot of information is available in a tiny space.

When you put an add:. When you put an advertisement, someone will click; you have no idea who is clicking from what part of the world or from alien planet. Such a waste of money.

Useless. Never works at all. Pathetic excuse for an app from a multi-billion dollar company.

Pointless really.... This isn’t a google AdWords app, this is an app which lets you view campaigns you created on a PC. Totally useless if you want to create new campaigns, or restart old ones etc..

In a loop. Updated to new version, then get message telling me I have to update app, takes me to AppStore. Says open (rather than update) , then go back to app to get same error message! So frustrating!

Loop stuck in update as well. Same loop - says need update but then can only open app and not update.

Confused and user unfriendly. We find it hard to organise, use and manage. No support.

All BS. So you set your click budget and your monthly budget and then check your credit card mine was hit $800 for a $200 budget. There is no service on the backend. When you check the app and it says your spend is xx and you think yeah thats fine its on track then it blows out without warning! In India and other countries there are people paid to click your add to ramp up the clicks and then they call u to see if you want assistance. Total scam. Buyer beware!!

Very helpful. It is making it easier to get the help that I need.

Average. Basically a useless app alternative to the web based interface. Can't select search terms from past history to make as a negative keyword. Web based interface constantly crashes on iPad as well. Mind boggling how incompetent Google software developers are

Don't bother. Don't bother downloading this. You basically can only use your desktop to manage ads now. Google, can you guys put the bongs down and use the billions of dollars you've been paid to put together a decent app? Teenagers on their bedroom computers can do better

No access to see individual ads.. Very limited use for me. I can’t see individual ads and can’t set up the KPIs to see what I want which is CTR and CPC. So I try to look on the browser version, as suggested, and it tells me it not compatible with my browser - Chrome!! So I have to use my computer to do anything useful.

no stars!. Give us adwords express back! Not everyone is adwords expert! Spent hours creating campaigns and spend 100 over a week with no leads! Use to get at least 10 leads from adwords express!

Perfect for VitScript!. Perfect for VitScript

No iPhone X Support. Still no iPhone X support for millions of people paying thousands if dollars to Google every month for advertising. Typical Google arrogance...

New Update. I completely dislike it, bring back the old version, it was easy to use, i can’t see my add, I can’t edit it, I can’t see anything anymore. Bring back the old App!

Nah. It says couldn’t sign in with my school account so I press sign in and I sign in with my main account and it loads for a moment and goes back to saying couldn’t sign in with my school account After I enter my main account email and password.

Horrible. This app is a scam it doesn’t work I got logged of my campaign account and can’t log back in I tried to delete the app and reinstalled it and have to create another campaign

Absolute Rubbish!. Bring back the old version..this is completely none user friendly and has to be setup via desktop first..and even after that it’s just a joke! I’ve now deleted all and will take my money elsewhere..after using the old version for 2 years ..you’ve lost my money..not that you care! Do yourself a favor and stay clear of this app!! Don’t waste your time like the rest of us already did......

Needs to be more user friendly. Looked everywhere to try add a new campaign, would be nice if there were better instructions

Read Fine Print. If you setup a budget for your ad campaign it doesn’t mean anything. According to Google it’s just a threshold that increases within the month to a minimum of $500 based on the amount of clicks you get for the ad. My one star is because it isn’t explained properly on the campaign manager. It actually states you won’t be charged more than your budget. Which is a straight up lie. A sneaky way to make more money. I can only learn my lesson from this and warn others.

Pointless. Cannot get app to function at all its full of server errors and crashes every few seconds which renders it useless

Kohl. Great platform

Billing issues. I have hundreds of clients. I used to be able to switch accounts for billing or type in account number to change accounts. Recently Google removed this. Please change back & I’ll change my review to 5 stars. The new change means I have to to billing on my laptop so the app is useless

New update blocks you from managing billing settings. Have used the iphone app to pay adwords bills and update payment methods for years. Then the new update comes out and says "please set up billing on desktop to access using the app". But I already have billing set up, so there's nothing more I can do. Basically makes the app useless until they fix this. Have spoken to google about this and they were not helpful. Very disappointing and frustrating as now I have to be logged into a computer to make billing changes and it used to be so easy. Fix this please!!

Can’t update or use. Currently I open the app, says I need to update, go to App Store, cannot update. Literally cannot open the app.

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support sucks. a google rep calls me and makes changes to my campaigns assuring me that i will get more calls or requests that took my daily hits from 500 to 200 at TRIPLE the cost per click. i called twice to complain but i am being ignored.

Terrible app. I can’t even see the campaign I already set up on my desk top version

Not working. Not working on 14 pro

Not was I was expecting.. Decent UI, but can’t really do much. Mostly useful to get a very high level overview. I wish I could edit my ads from the app.

Super advertising for small amount. How else can you reach the hole internet except Google adds ! Before I was paying huge amounts for a paper advertisement.

Lost money without my consent. I have been on Google ads for well over 10 months. I first thought that the plan was 8.19$ every month to advertise with google. After reviewing my bank account, I discovered that an amount is being taken from my account without my consent for the past 10 months and each amount is more than 300$ every month. When I dispatched this to Google, they said that we cannot return the said values and that nothing they can do about it. Now, I am left with more than 3000$ in spending and not even one job came to me through this app. Very disappointing experience.

Bad support. I was told I would have an assigned account manager because my ad budget is higher than average, the account manager that was assigned to me did not answer my emails and was a terrible communicator, she could not do a re-marketing campaign and said it is the technical team's job and the technical team kept saying it is her job. Until today I don't know who to believe!!. and if you want total to anybody else they rise the "COVID" card and we are short on staff, limited, etc Really bad experince.

Garbage. Garbage that’s all what I can say.

Good step but one request. Every thing is perfect in this app, but mobile app mean more short and to the point commands should be integrated. For complete customizations full computer browser will do the job, In this app I expect at least as soon I open the app I should see my list of campaigns and ON & OFF buttons in front of them instead of taping many tines and passing by many pages to get to the enable or disable adds page.

Lacking Basic Features, Clunky Interface, Borderline Useless. Usual Google obtuse design elements and influence. It’s a chore to use and you’re better off with their horrid web interface since you have a stripped-bare feature set with this app.

Bad. Why we need go all the time to the desk version, to chance the clic price, and many others, is easy go the best way for the App, pleasy fix that, we are 2020 Many people not use computer anymore

One of the worst advetising platform. One of the worst advetising platform, they mint money and dont have a customer support to speak thats a fact when customer pays $500 a month and you dont have a live agent to support?

It became too costly to advertise on google. Just received a $511 bill from one month of advertising here. It costed a significant percentage from the revenue. It’s not worth the money

App Keeps Crashing. Every-time I open the app it crashes, have rebooted phone, still crashes...

Wouldn’t sign in. The app wouldn’t let me sign in, gave me errors constantly, I expected better from google

Google is the worst. Used to be my go to for advertising. They have now made it far too complicated for the average business. Unless you are a huge company forget navigating all the hoops and obstacles inherent in advertising with Google today.

No happy at all. Not getting job at all and spent money for no reason

It's a good start.. Cool app. there really should be a way to sort keyword bids by price rather than have to open each keyword to see its price.

It doesn’t work.. If I go to analytics in the browser, it shows me a have impressions and clicks. The app shows 0 impressions and 0 clicks for 2 days now.

Missing smart shopping campaigns. I could’ve sworn they were added but now I don’t see them anymore/ can’t enable them.

They scammed me. I got an email saying if I spend $600 they give me $600 voucher. After spending iver $1000 they denied it. What a rip off from one of the biggest companies.

Doesn’t function properly. Frequent bugs and glitches. Gives contradictory information to ad words on desktop.

The product had so many problems. I was forced to use auto payment method because I am in Canada?! Now I have no way to pause my service. Worst experience with google product.

Terrible support and service. My admob account is banned for no reason after being randomly limited ads serving for several weeks. It’s impossible to reach a person, not even a email through their support. It’s like talking to a cold robot, where their staff keep sending canned response in forum and refuse to give detailed reason.

Horrible. I wanted to give it a try unfortunately my experience was absolutely horrible I kept it for a week and I got no sales at all what a waste of money

Differentiation would be nice. Would be nice if removed or paused keywords, placements, etc would be marked differently or removed from an active list entirely. Also, if conflicting keywords would just be found right away. I’m sure it’s not that hard to find matching stuff in a campaign.

Doesn’t update. The metrics don’t update .... you have to login on your PC/laptop. What’s the point of the app?

Useless App!. I expected more from google. I was forced to download the app to my iPhone when i tried to add a campagne. All you can do is see info on existing campagnes. Impossible to add a new one. I guess I will wait to get to the office and do it from a PC.

Terrible support. I can’t say enough bad about this platform. Not only did I receive terrible value for $, but dealing with service is an awful experience. I do not recommend Google Ads.

No close button or back button option in New campaign. There is no option to close or to come back when we accidentally press the new campaign button. Even after force closing the app, it comes to the same page when we open it again. Plz fix this

Google ads not working on iPhone. Please fix google ads app, it doesn’t work on my iPhone 12 Pro Max.

Numbers are never updated. It’s kinda unusable because the stats are never updated. You gotta go on the computer to see the true stats

Won’t open. No matter what I do I can’t open the app. It keeps saying something went wrong, check your network connection. My network is working fine. Not sure what to do.

Useless. Nothings can adit except keywords.

Simplicité pour du compliqué!. Gérer une campagne sur son téléphone est simple et efficace avec les conseils en plus!

Google account not linked. App stopped letting me login , kept saying google account not linked although I can login fine on computer

trash. CRASHES EVERY TIME I TRY TO EDIT

Disappointed. I am suggesting that don’t open google ads account, this is useless and just taking money from Visa card factory, they are good at misleading clients

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Crazy thing in modern world. Great thing to push your business forward

Great Support for Small Businesses. This app is easy to use, and I’m grateful for this kind of support for small businesses.

Doesnt work. Everything is just more confusing than it has to be for no reason, such a pain to use

"Check google ads online to see remaining campaigns...". 1 star because I wasn't allowed to rate it zero. I haven't been on the App Store in years, I came here to say GOOGLE ADS APP IS POINTLESS!! If you're reading this and plan on having 1 solitary add, this is great. But don't use this ap to run your business' ads. Just deal with it online. This is a waste of space and eventually google will see that and remove the app. A headache. I have ads running I can't even access via the app: "check google ads online to see 6 remaining campaigns" WHAATT AM I SUPPOSED TO HAVE THIS APP FOR THEN???!!!!!! Not managing my ads?

Happy now?. I'm a paid search advertiser. Google keeps aggressively spamming me to download their app. Today it opened a new window when I clicked on reports taking me to an app download page. Well now I downloaded it just so I could leave this review before deleting it. Happy now?

Excellent app. Excellent app. It’s easy to use and it’s recommended!

No network connection. Get the ‘No Network Connection’ error every time I open the app. Other Google apps (all other apps for that matter) are working fine.

Worst team support. No help for small businesses, they would suspend your account for no reason and won't explain what's happening. They don't care about you or your business.

I love it. It’s definitely help with my exposure

App doesn’t work. I want to tell you why the app doesn’t work. It doesn’t work because it says check you internet connection and try again but I have my email internet so can you make an update so it can let everyone in.

Crossed phone #’s with other businesses. Google you keep crossing my phone number with other businesses. Every phone call I receive they are trying to reach another business. I have spent so much money with you, and very little actual leads. I’m calling a lawyer to investigate this crap!

Absolutely zero support. We just tried to use it, they blocked credit card, we changed payment method, they suspended account. No answers no help no reaction during the whole week from the google. How does it work!?

Competitors can drain your money. So so sad this company steals your Data Worst company for small businesses they don’t care about us at all All they care is about money for ads so so sad Competitors can drain your money and google dont care at all

Forced ad creation on launch. I want to sign into my ads account and work with previously created ads, not create a new ad. On launch of app, all you can do is create (and pay for) a new ad. It’s the same as when you call support, they try to get you to run an additional ad instead of troubleshooting. $$$

Why?. Great if you don’t want to be able to actually do anything? Can’t even open the emails they send me and have anything show in the app. Utterly worthless except to see how much you’ve spent….

More features needed. For the pmax campaign- i want see asset group level metrics, listing metrics etc.

Ads don’t work. Not working for me for some reason. Don’t know if everyone is getting the same results or not. Tired of getting 7 false clicks in a couple of hours, costing me $47 and exhausting my budget before even the day is started.

Doesn’t work. Only displays “Sorry something didn’t work. Check your network connection and try again”. This app is equivalent to Google Ads support team.

This application is amazing. I am able to adapt quickly and effectly

Lame. Guess all the people they are laying off is showing. Kept saying I wasn’t connected to the internet even though I’m on my home network. Also, there are sometimes you want to go back to the previous screen but there is no option to do so.

Useless. This is about the most useless app I’ve ever seen. You can’t even create a campaign on the app. It tells you to sign into the desktop to do anything. This app is just plain and simply stupid and useless.

Took my money. I literally just opened my ads account for my business. Said I couldn’t start ads until I added my billing information. I added my billing information and then it says my account is suspended immediately AFTER taking my $50. Very weird.

Can’t find the off button easily. I just use this app to turn my campaigns off and on when I’m on the go, and for the life of me every single time I have to hunt for that function

Quick. I like that it pulls up quickly. I think it is as easy to use on a phone as it should be.

Stuck on Sorry, something went wrong with *my email*. When I enter my information it just loads and returns back to the screen. Super buggy and can’t even get past the login screen

App not working. I have use the app for years. In general, it has worked well. Recently, it has stopped working. It is acting as if I am a new account. It will not give me an opportunity to login. Frustration.

Google Ads are thieves!. A threat to your small business, they will unpause ads you’ve paused. They will continue to bill you after you’ve had to call your bank to stop them. They will then threaten you with collections. Everything about this company is evil.

Needs Improving. I can’t see the total spend it rounds up the numbers which is annoying for checking spends. Would love if the app would allow bulk edits like selecting multiple ad groups enable/pause adjust bids etc. The app is just not very useful you can’t do or see the same things.

Deserves Zero Stars. I’ve never met a company so undeserving of being in business than Google Ads. The experience has been so terrible I am debating whether to contact a lawyer, an Ombudsman or both.

Doesn’t even work!. Just downloaded this app yesterday. Every time I open it to check my ad it says I have a network connection issue. That is not the issue. The issue is the app. Not happy

Update?. Is this app going to be updated for the latest IOS version?

No customer support. With companies like this I will spend hours trying to fix a problem that google can fix in minutes… very inconsiderate. They have made way to much money off me to not offer any customer support.

I love it excellent job google keep it up very well Organize. 👍👍👍👍👍👍

Why cant i start an ad campaign?!. Whats the point? I wanted an easy user interface to try and start an ad campaign. That should be made rather than go to the browser. I do not own a computer, i only have an Iphone. Google should make the interface easy to use to creat ad campaigns.

Customer service there to hinder you. Good luck if you have any issues only responding via email when ever they feel like it. And if you have a issue the answer is always its your problem figure it out then try to reapply and if you didn't figure it out good luck.

No thanks. Really How do I protect myself from competitors. And when i call google they are like with this people sharing the money and no have any experience when they speak with you. Just looking for money. And they can know the competitors from ip but i said google and owner of google and CEO Indian man they know how to thief

Sorry, Something didn’t work. This is what I get when I open the app. Deleting and reinstalling the app didn’t help. It complain about network connectivity but every other app like Gmail or Analytics works as expected.

Not working. Every time I try to download this app it tells me to check my network. I am not having any issues with my network. This app does not work and I can’t move forward to create an ad for my business.

Doesn't work if you already have account. I downloaded the app so I could start using it to manage my existing accounts. The only thing I am allowed to do is set up a new one. Very confusing.

Absolute trash. Got a 400 clicks in a matter of hours. None converted and just bounced. Seemed like bots. Filed a ticket back in April, I still have not heard so much as a follow up. They do keep trying to get me to go back. Save your money and try something else. I just threw money away with this.

Too complicated. This app is way too complicated, for those of us knew to the marketing business. As we are trying to do marketing ourselves, it does not explain well how it all works together.

What's wrong with suspension of accounts ?. Last ad account was active for months. The moment i made my first ad it got suspended.. i guess starting ads on google was a bad idea

Terrible service and customer support. Absolutely terrible service and customer support. I’ve been with google ads for almost 4 years and spent thousands of dollars yet they can’t respond to my questions without an automated message. So dissapointed.

App does not open. Get "Check your network connection and try again" every time I try to open it, no matter where I am. It's not my connection, everything else on my phone works. Deleted it and downloaded again and still does not work.

Must view campaigns on the web???. Running multiple campaigns on Google Ads, downloaded the app to monitor throughout the day. Instead, it’s a blank app that says “Check Google Ads on the web for 3 more campaigns” What’s the point of this app if not to manage your Google Ads campaigns?

No option to sign it. Cant even sign in, immediately signs me into another account with no option to sign out. Amazing how a company this big is too stupid to include a signout button.

Great app. Much easier to use on my iPhone

Highly recommend you don’t use this. If you have an adult business, you’re not allowed to be on google. Not worth the head ache. No help either

Good App But Missing A Few Core Features. Gets the job done, but would be great to have access to Custom Columns and an easier way to review Search Terms reporting.

Criminal!!!. Google Ads is one of the most biggest organizational criminal company in history!! They don’t giving you chance to stop ads. They don’t giving you options to remove your credit card information