Spark Driver App Reviews

Unreliable. Pay is tad better than other independent contractor apps. I am disappointed when you need to call customer service to get help with a delivery the people on the other end of the phone are just as clueless as you are in the situation that you are in. Another thing I would HIGHLY recommend is figuring out how the spark app can work online & offline for those of us who work in areas where cellphone service isn’t all that great. I know I work up in and around mountainous areas and signal is lacking in some of those areas and a lot of times I can’t complete deliveries because of this so I have to call spark and that takes forever because they have no idea how to fix the situation. I also would recommend some sort of order organization. My area(according to the app has 13 locations) I can get orders in one area and have to drive an hour to another area to drop off when there is a location 5 mins up the road from drop off. Make It make sense. Also if customers don’t tip y’all need to compensate for that even if it’s just $2-$5 extra per(single)orderor even $1-$2per order in a multi batch. Also however yall figure out the times for orders y’all don’t factor in traffic of any caliber, accidents, stops for gas etc. which isn’t fair to us drivers.

No Access. I have been a Spark Driver for almost 2 yrs. I sometimes wonder why Spark has so many problems with their app when larger companies seem more efficient in running their apps. Every issue that has been described in other reviews, I have experienced and more. Like GPS directing you to the wrong location sometimes miles away from the actual address. Or While doing a delivery the app glitches or go down and can’t complete the order until I get support on the phone. Another issue is that I may receive random messages saying my account is at risk of deactivation, please disconnect external devices that manipulate orders or some other unethical act that I am no wise doing. When I call about it they don’t understand why I receive those messages. The current problem that I am experiencing is for the last 5 weeks I have not been able to open the Spark app consistently. I call support about it, they email me a list of things to do as if it’s on my end. After following their steps it still will not open so they escalate it to technical support and then it might open. I can’t even view my completed order or pay. They send me notifications that I qualify for certain incentives but can’t view them. This is also frustrating. Am I being restricted to make deliveries ? I don’t know if they, meaning Spark, are locking me out of my account or not. It is something to think about while considering Spark.

Spams you with recurrent low offer batch orders.. The app is okay, but I’ve noticed that sometimes it will keep spamming the same low offer batch orders, like deliver 10 orders at 25 miles for $30. I could do one shopping order that pays that much and have way less mileage. There should be a way to keep those offers from coming back 10+ times. And I don’t mean they keep offering more money every time it comes around because eventually it’ll restart at the initial amount they offered, and it doesn’t usually go up by a huge amount, anyway. Also, sometimes I have to wait a long time for pickup orders, but the ETA for pickup doesn’t change. And I can’t stack or plan orders even when I have plenty of time to pick up another order for later in the day. I’d also rather be able to convert a pickup order to a shopping order and do it myself if I have to wait over an hour past the expected pickup time. Also, customer service is alright *when* I can actually reach them. Sometimes it just says there was an error over and over. I wish they had phone customer support because pulling over and messaging support isn’t ideal for a driver. Otherwise, they pay well, and I do plan to keep driving for them, despite the annoyances, because of that.

Pros are great, cons are horrible. Pros: -one of the best courier apps as far as customer base (in my town) - easy to use - one of the better paying courier apps - wide range -large orders (more than 3 customers), single batches, and in store shopping. -in store shopping shows you the aisle and section, usually accurate. Cons: - I think the Walmart employees hate us. - The terms and conditions aren’t clear. - employees deliberately look into your vehicle looking for something to be wrong. -loooong wait times. (Supposedly you get paid for waiting over 30 minutes, I have yet to see that.) - sometimes the items are very heavy. The worst cons: - in store shopping will have you in Aisle A, send you to aisle F, back to A, over to G, back to A. If you skip ahead and the item is not in stock can’t see the replacement options. (Please put this in alphabetical order.) -with two stores in town, I will be all over the place as the east Walmart orders go to the west side of town and vise versa. What I wish would happen: -we should be able rate employees and vise versa. (I had one lady YELL across the parking lot asking for help for a question. Leaving me embarrassed and other Spark drivers looking at me weird.) some of these employees are extremely rude. - please have a distance around the store we are at. I drive so many extra miles going back and forth across town. - the aisles for in store shopping to be in alphabetical order. I waste a ton of time walking back and forth in the store.

What a joke. I’ve been driving since end of January. Started off great. Made great money as a side job. Then when they sent out an alert saying “they are concerned about gas prices”, it’s completely cratered. You call driver support or their “tier 1”, to say they are incompetent is an understatement. Every single person tells you the same thing and it’s all wrong. So I have started dealing with their “tier 2”. This morning I called and asked for tier 2, was told that I was given wrong info and couldn’t ask for tier 2. Well, I’m tired of dealing with their incompetence so I got belligerent. I was then transferred to another tier 1 operator who then transferred me to tier 2. I have been trying to get a store blocked due to the store’s incompetence since Aug 5. Still trying to get it blocked. Well I’m the mean time it’s taken my acceptance metrics down to 74%. Being at 74, you don’t get their “premier” offers unless your over 90%. All my offers I’ve turned down are from the store I’ve asked to block. Said store is 35 mins away. Drive there and wait 30 mins, so in total I’ve got 65 mins in, only to drop the order for long wait with no penalty but wasted 65 mins and the gas for $2.50. All in all I lose a dollar on this run. Maybe if they could get their driver “support” together and their escalation process resolved, it would be good. Until then, it’s just one hassle after another

Good experience. Been driving for a month now and I can say it has been a good experience over all. The three negative things I can say is 1- the time to pick up an order should be changed. I sometimes have 20-30 minutes before I can pick up an order and will have to wait in my car the entire time. So I just started to door dash during those 20-30 minutes to at least get some money. 2- The customers have 24 hours to change the tip. It should be firm once they place the order. They can easily change the tip to less money. And 3-one of the Walmarts I went to was extremely backed up. They had over 100 orders backed up. I went at 8pm and one of the workers came by and said it would be an hour before getting the order. Since I was hungry, I went to eat and came back. The same guy then tells me it’s not ready yet so I wound up waiting another hour. So it was 2 hours waiting. It got delivered by 10pm and the person that made the order had ordered it at 1pm. She was very understanding and even changed my tip and gave me more money. I will not be returning to that Walmart. Luckily the app lets me change the zone and I can go to another city to work. Other than those two things it’s been a good experience so far.

Decent app, needs some improvement. Current update is showing fewer and fewer orders, the new 3 part orders don’t cover the cost of delivering them. App needs to provide a map of the store like scan and go does to help us find item locations. New update has us limited to one device signed in at a time, I use a tablet to do the orders because it’s larger and easier to see items on the shop orders, and is easier for customers to sign on, it has data but it doesn’t have a cell phone, so shops now go like this, sign in, identity verify on tablet, start shop, customer messages, sign out of tablet, sign in on phone, identity verify on phone, answer customer, sign out, sign in and identity verify on tablet and resume shop, customer messages again, repeat above. Needs to have a way to link a data capable tablet and our phone and use them at the same time. Apps not too bad to navigate. Doesn’t support split screen like other apps do. Rejected orders continue to be sent back pulling your score down each time you reject them. Review time too short to check before taking the order. You only see the base order not the edited order. No explanation as to why customer rating falls, can’t fix what you don’t know is broken.

App is the worst. I have been in constant communication via email with whoever runs the app. I turn the app on and I can literally be sitting in the parking lot of Walmart and it says I have an offer and I have three minutes to clean the offer but within two seconds the offer is gone. I think it is completely horse crap that you get an AR rating based on a first come first serve offer that 99% of the time doesn’t even come across my screen. I have a brand new phone so that can’t be the problem. I accept most of the offers that are sent to me. But the problem is you can never claim any of the offers because they disappear the second they’re sent. I don’t know if somebody’s using a bot but it’s ridiculous and I’m almost to the point I’m about to go to a different delivery platform. I think this first come first serve is ridiculous because if somebody does have a bought then they’re grabbing all of them and not allowing anyone else to do them. They need to do like most of the other platforms have done and actually send the order to a driver and give them the specific amount of time to claim it which they say they do but that’s not happening. Because it disappears within two seconds of it coming up there. I’ve addressed this multiple times with tech-support and have gotten nowhere. Just frustrated and fed up.

Sad. As in all things Walmart you get what you pay for. Walmart, Spark and the people of Walmart of course I have no advice for you. As for anyone considering using Spark for gig work I WARN YOU DO NOT DO IT. Do anything else. Take a beating with a baseball bat for 23 hours a day and you will come out better. The App in general is a constant mess and has many problems. The work generated from the App is a dead end no matter how good you make think it is at first, it will end badly and at some point you will be deactivated, you will have no opportunity to appeal regardless of how great you may have performed the work. You will feel sick when that moment comes and you look back at what all you sacrificed to be just dropped as if you are dirt under the “great” people of Walmart. I wish I could make a difference and expose this Spark App and Walmart for the disgrace that it is, but I know I can’t. I can only take the time to tell you from just a good ole boy to anyone who will listen do anything else or do nothing at all but run away from Spark and run as fast as you can.

The app is ok but needs like. The app is pretty good and you could make some good money using it. BUT the downside is at times you have to wait a long time to get your orders. I've sit for an hour and half one time and there has been a couple of times I had to cancel from waiting so long and that's not good for your ratings. There was one time I accepted a shopping order for $50. I was in the store for at least 45 minutes hauling this heavy buggy around with all the stuff. I pay for everything, as soon as I got to the door the customer canceled. There was another time I accepted an order left home, drove all the way to the Walmart, set there for 40 minutes, when a story associate called telling me that the order was no longer available. With each of these incidents I called and reported the situation and was told that I was going to be compensated. Which Spark should be a shame of compensating someone $2.50. Yes I said it guys two dollars and 50 Cent for your time and gas being wasted. I think that is completely not cool. The app also needs a lot of work. There is a lot of glitches. Other than that guys I will say when the times are good, I do make decent money.

Shop and Deliver Errors. I love spark and am able to make so much more than any other independent contractor gigs. But with that being said, I’ve had an issue for over a month now with this app. This only happens at one store and it happens to be the store that I make the most money at compared to my surrounding stores in my zone. Every time I pick up a shop and deliver order for this specific store, and once I arrive at this store, I go to confirm arrival, but then I get an error message. “Something went wrong! An error occurred on our end. Please try again” go and try again, and get the same error. I have uninstalled and reinstalled this app more than an app should even be uninstalled and reinstalled in one day, I used WiFi only, I used data only, I even restarted my phone more than I even should in one day. I’ve done everything. And support is NO help at all in figuring out why. They keep telling me it’s my app it’s my phone. No, it’s absolutely not on me or my end it’s you guys! And emailing them is a joke. You get a different person who responds every time and they make no sense at all when they respond. Somehow they are not understanding the error that I repeatedly explained in full detail to them. It’s infuriating and annoying and I don’t understand why this is so hard to get figured out and fixed.

Improvements requested. When a driver accepts a pickup delivery and it says 13 drop offs- it should only be 13 drop offs that is put in vehicle- not seventeen. Had a flat yesterday during delivering 17 packages- when was supposed to only be 13. I get sent a message because I had to return the 4 packages to store that my account might get deactivation for not contacting customers and telling them their package was being taken back to the store. I DID contact the next customer that was on my list but I Couldn’t contact the other THREE - because apparently only allows one customer at a time! If all customers are to be notified- then there needs to be a way to contact ALL customers instead of one at a time! I have been sparking for almost two months the 17th of December 202. I have delivered 222 deliveries. Also if people want to only do shopping or deliveries- it should be their choice what they choose to do. With pickups- I have noticed that there are NO TIPS at all- whereas with shopping - there is. We use our own car and our own gas- Wish there was tips for the pickups

TRAUMATIZING!!!. I completed my 1st order today and can I just say it was traumatizing! The entire experience! I am a seasoned Uber, Lyft, Uber Eats, Door Dash, Food Dash Driver with a 4.9 -5.0 rating O.K. I don’t let people eat in my vehicle is the only reason it’s not a perfect 5.0. (I quit those because people have gotten to crazy for ride share.. door dash customer are the most unappreciative and my cousin said this was much better)This app needs major work. 1st they throw you to the wolves with minimal instructions. Second the customer said she couldn’t contact me and I couldn’t reach her either. She lived in a new developing neighborhood that couldn’t be found on Google and her Notes about that couldn’t be seen until after I confirmed delivery. Now make that make sense. I should have seen those notes before hand. She was in her car driving around looking for me looking for her O.K. Then WalMart’s system was messed up which delayed the orders being filled in a timely manner. After they scan my order it kept showing it needed to scanned again on their end which took forever. So I only did 2 orders which took 2 and 1/2 hours due to app and store issues and called it a day. Yes I tried support but it was going with a pre recording about submitted documents and waiting blah blah blah and I had perishable items that needed delivery immediately! Didn’t have 25 mins to waste to get a real person on the line.

Ok.. Ok so let me start with the app glitches which at times are ridiculous. They used to be daily occurrences. I hope this update has fixed them. Secondly, we shouldn’t have to wait on tips. Quit playing games with us to get the cheapest labor possible. Either it’s bad customers or them themselves stealing from the people that work for them and it isn’t right. Especially when dealing with customers that will have you going back and forth up floors to their apartment door for orders. They should have a process in place where they got to call in and have a good reason why they are taking a tip off. Sometimes though they got good offers for batches for example, but batches are another mixed bag as if the Walmart employees themselves don’t want to or feel the need to get the batches loaded up and they will play games on your time and make you miss incentives to make good money doing this. Then you got to waste time with support filing complaints on them to get new people hired. (Or atleast I do.) In good markets you can definitely make good money doing this long as you aren’t dealing with shotty employees and or customers though I also agree with others that it can get over saturated with too many drivers and then you can’t get good offers all the time either. So, definitely things to consider if you want to do this.

Bring the bar graph back!!!!. I enjoy driving for spark but the app has little desirability. When I first started, there was a bar graph when looking at your zone that gave you potentially busy times. Since an update a bit ago, that is now gone. I used that graph to plan my week, as I have a family and needed to be available for them at certain times. So they switched to the orange circles that would change in color from dark orange to a peach color, dk orange being busy and peach slow. Lately looking at my zone, the orange circles don’t change, they are always the same shade of orange. To sit all day with the app open, damages your metrics. I have 5 stores in my zone and I’m giving roughly 15 minutes after accepting an offer to arrive at the store for pickup. From where I live, I have one Walmart within 5-7 minutes of me, and it’s anywhere from 25-35 minutes give or take to make it to another store in my zone. So on time arrivals are a moot point if I accept an offer at another store. Which in turn, damages your metrics if you don’t accept. On the subject of ASAP orders, once accepted, you get maybe 4 minutes to arrive at the store for pickup. It’s frustrating to sit and not receive orders all day.

App is easy to use but full of glitches. They recommend you arrive at least 15 minutes before the scheduled pickup time but when you do you cannot confirm arrival until the scheduled time so you end up waiting until that time to check in and then you have to wait even longer until they bring you order out that needs to be fixed it’s extremely inconvenient. Usually the stores are busy and will take half an hour to bring your order out the app would adjust the delivery time to when the store brought out your order but lately it hasn't been doing that and making it appear that I’ve been late delivering which isn’t that case. Orders will show an estimated amount for example $27 but once you select it the amount will change to $16. Orders will get double booked I waited an entire hour for an order at the store and finally the employee came out and said the order was already picked up and I was paid $2.50. I had shopped for an entire order which took about an hour and it kept giving me an error when I tried to get an exit pass they were unable to fix it and removed the order. The whole ordeal with the $15 per delivery incentive was handled terribly in my opinion and should’ve been addressed as soon as the notification for that incentive went out instead of when it was paid out and then taken away. Also a suggestion if someone rejects an order it should stay rejected especially if it’s not in their vicinity.

Bad navigation and no compensation. Several times the map has given the wrong location. Of course, the result of that as you have to call customer service in order to let them know that you did drop the package off and you are at the correct address. But then the problem with that is you don’t get compensation. So currently I had to drive 13 miles past where the maps that I should be in order to deliver the package to the correct location and now I have to drive 13 miles back to get back into my delivery order because it had multiple stops. Am I gonna get compensated? No the other day I had to drive 15 miles to do a return to the store and I got paid two whole Dollars! There’s really no incentive to return the things to the store when the customer is unavailable for signatures. Might as well deliver it to the wrong location and take a picture and let whoever wants to have a free item…. But I digress so 26 miles extra and I will not get compensated for a single mile of it. Technically I could’ve taken it to where the map said and taking a picture and just left it there, but I’m a good person….. It’s not the customer’s fault that spark is cheap and crooked.

In the beginning it was fantastic. Until someone tried to fix something that was not broken now my app freezes crashes and I don’t get offers most of the time until they’re expired or someone else already got them. I have to change my zone to the same zone just about every day and contact support 3 to 4 times a day and I’m on from the morning till night only getting 2 to 5 offers per day if that sometimes, because my metrics to go down in my metrics were almost perfect prior to the the update before last and now it’s very hard for me to make money and I did leave my other job for this because I saw what kind of money could be made prior to all the applications errors I was told that they would escalate my case and it should not affect my metrics (however it did and still currently is)even though I always accept EVERY OFFER THAT COMES IN RIGHT AWAY! Also so that I could get back to delivering the way that I use to and nothing has been fixed yet! However I was just told last last night that Walmart can NO LONGER REQUEST DRIVERS which means at one point they could so hmmm this has me wondering… which came straight from the delivery side at Walmart an employee who answered their phone!

NEEDS IMPROVEMENT. I just started Spark yesterday and the app has so many glitches. I reached out to CS and was told my issue was escalated and I should receive a callback. Still waiting on that call. Issues: 1)Constantly get a popup about apps that violate while using Spark. Did the troubleshooting as instructed by Daniel from Customer Support. I have the latest IOS update, No apps that can violate and have restarted and uninstalled the Spark app several times. Issue still exists. 2) when app connects to the car, the notifications of a potential pick up appear blank, nothing to see. *Have to disconnect BT for the notifications to work properly 3) when on route to pick up, seems that the map is not synced with Spark because I get a notification stating to head out or order will be removed. When stuck in traffic, Spark app doesn’t recognize traffic peek hrs because while in traffic, Spark notifies of upcoming pickup time. This is my second day. I figured out how to get notifications while in the car. Disabling BT. Overall, the app needs plenty of improvement and a new IT crew to improve and remove the bugs. All they state when updates are done “Fixed and removed bugs..” Read blogs on the popup message issues and it’s been on going for months. Hope someone really gets those bugs fixed..

A little frustrated. I love this app and the incentives, but I had been off this app for a while after my husband got covid and fell broke his leg and one thing led to another and he’s Ben down for 1 year now as of Oct 6th but I really need to make up some money now, so I had been taken off the app because I hadn’t been on for so long , so I called and they re-instated me. The problem is that ever since this happened I do not have the option to put in my available times . I only have the spark now option and you know of your not scheduled or have put in as available time that you are getting any leftovers ., but the option is just gone from my app. I called again and spoke with someone today who told me to erase the app from my phone and put it back on later and see if it would fix the problem but it hasn’t . It. Just keeps putting me back with the same app. It just seems to to the cloud and when I reload it , it just comes from the cloud in the same way so I’m at a loss as to what to do so I can set my availability up and don’t seem to be getting anywhere. So I’m a little frustrated. Other than this the app has worked fine for me.

Combining orders in batches!. Love doing the delivery’s and being able to pick and choose which one is best for me so I’m not away from home all day but… when you pick up multiple orders in one batch and going from one store to homes around that store location is great but when they send you to another city in the same batch it’s no point in that when there is a Walmart in that city and that’s where their product as well as driver should come from. For example there are two Walmarts in Lexington nc and one in Thomasville NC address in Thomasville needs to come from thomasville store not lexingtons store that’s on hwy 64. The way gas prices are from everything going on in our world today it’s crazy to be putting those orders in the same batch. Just like yesterday I was doing runs from thomasville cause they had more than near my home but going thomasville to high point was beyond crazy high point has two Walmarts those orders should have came from high point Walmart. It’s becoming summer time and transferring cold items from store to vehicle and then vehicles being opened and closed for multiple stops in one batch is not good for the product. I feel that’s unsafe and can make someone sick. Please do better with the combining orders.

Pathetic response. My Account was deactivated I raised an appeal and my account was reactivated. After My account was reactivated Iam not able to do identity verification I have contacted customer support and sent emails but only response I get is Tech team will contact me its been one month now still issue is not Resolved . Spark driver takes drivers for granted as they have many drivers who wants to driver for spark driver so they don’t care about driver . Don’t trust this app because they will deactivate your account when they need and there tech team works on there sweet own time . After my account was deactivated I tried some gig jobs app they are far better then spark driver and spark driver customer support executive end the chat and they disconnect the call if we ask them to transfer the call to there supervisor and they don’t have option to speak to there tech team every time customer support tells there is no supervisor or manager and we need to wait for the resolution and they don’t have turn around time we have to just keep waiting if someone is looking for driving as Spark driver my suggestion is don’t go for spark driver because no help from customer support and pathetic Tech team there team is not able to resolve my issue from one month and they tell you will get response from concern team and that concern team has no courtesy to response to driver and this App does not deserve single star.

Useless support. June 24 I was supposed to get my CA adjustment after waiting a whole day nothing was deposited. Spoke to a agent they told me 24-48 hrs to wait so I waited Wednesday would’ve 48 hrs since Monday still nothing gave it a lil more time. Thursday got in touch with another agent told me it’s a problem with earnings gave me a reference number told me to wait another 24-48 for earnings team to get in touch with me so I waited. Nothing deposited no one contacted me. Saturday talked to another agent said it was a problem with the app gave me another reference number said technical support will get in touch in ANOTHER 24-48 HRS so I waited AGAIN nothing not surprising at that point. Talked to another one today now all of a sudden it’s that the ONE banking only does adjustment deposits on Tuesdays which if that was true why didn’t it go through last Tuesday? Or why didn’t any other agent say that when they knew all the info this one did? And surprise surprise she gave me another reference number and said to wait 24 hrs is it going to be like this every time an adjustment has to be deposited waiting more than a week for it to go through that’s if it even goes through tomorrow which I’ve lost all hope by now. Moral of the story these agents don’t know what they’re talking about and don’t help at all they just tell you to wait and give you reference numbers which probably arent even getting passed on to anyone

Spark disrespect deactivated account. Spark is disappointing they deactivated my account without reason unexpectedly and I’ve been driving for them for a year and three months I’ve did over a thousand and some deliveries and one day after doing deliveries all day when home an same day account said deactivated called no one could give me reason waited seven days for a email never got one called back and they told me the deactivated was upheld still without a reason which was confusing because I did nothing wrong at all I’m almost sure someone at the Walmart lied on me because customers service said it was for behavior but only ppl could say that is store personnel which they lied cause I did do anything but delivery a bunch of stuff and it’s just crazy how spark just deactivated my account and can’t give me a reason why not only that I had just referred to people to drive for spark and then where supposed to be 300 dollars incentive from both referrals spark cheated me with the deactivation if I knew they would do this I would have never referred anyone to drive for spark so they are unfair and leave you completely clueless less they could do if give you a reason why they deactivated your account after you made them all them deliveries and ran up all them miles on your car an EXPLANATION IS THE LESS THEY COULD DO! I HATE SPARK!!👎🏼👎🏼

App issue and worst customer service. I can not able to accept or reject order because button is not working. I talked with customer service several time but EVERY SINGLE PERSON GAVE ME SAME ANSWER. Here is their answer; 1. Restart the iPhone 2. Update iOS 3. Force close the problematic app 4. Clear app cache Please check your Spark Driver App settings for in-app alerts by following these steps: 1. Go to the menu. 2. Select Settings. 3. Select Troubleshooting 4. Confirm that Spark settings, Token registration, and Test notification are all checked off. 5. If any section is unchecked, you should follow the instructions on the app. 6. Select Run Tests on the bottom of the screen. 7. You will get a test notification to your mobile device They don’t know how to solve issue even worst thing everybody gave exactly the same answer like a robot! Still I am trying to fix the issue but they don’t know how to so it! I did 100 times what they told me but it is not working , I think you have to work again and again because those are not enough and they have to learn how they can solve the problems.

.. App is pretty user friendly, and you can actually make some pretty decent money being a Spark Driver. However, one major downside that I’ve noticed pertains to the time frame drivers are given from the moment an offer is accepted and when they check into a pick up spot. Particularly when it comes to EXPRESS/ASAP Delivery orders and the time limit you have to start the trip once you’ve accepted the order before you get a notification saying that your trip is at risk of being delivered late, and if you don’t start soon it may be reassigned. I live about a mile from Walmart so it only takes 5 minutes to get there, and in that amount of time I’ll have already been sent 2 of those notifications…I mean, the time frame is so small that by the time I pull into a designated pick-up spot, the offer has been reassigned to another driver…or put back into the “Open Offers” queue. This small time frame is particularly unfair when you consider the fact that, even if you make it to Walmart before your offer is reassigned, the ASAP delivery isn’t even finished being shopped for so it’s usually a 30 minute wait for the order to be ready - and even after it’s been marked as “Ready” most delivery drivers get stuck waiting even longer (like 1-2 hours) before their order is brought out, or they bite the loss and just cancel the order…which means your Metrics take a negative hit but at least you might still have a shot at catching new offers and actually earning money.

Oh bother. The app itself is fairly frustrating. There always seems to be technical issues that makes it near impossible to consistently accept orders. I will say during my time as a driver they did attempt to make improvements on the app, but I won’t be driving for them any longer due to too many missed payments and the tipping system. You get paid weekly and have several outlets to receive payment. However, the pay is not worth it. I took this job as a side job, working 15-20 hours a week and barely made minimum wage. Those in a different location/work different hours might have a different experience. But on more than one occasion I had to file a report for payment discrepancies due to accepting orders at a different rate than what I was paid. Then the tipping system was fine for the first month or so but I went from a near 100% tip rate to almost 0% even when my orders were on time, good metrics with no issues. I find it hard to believe that after delivering to dozens of homes not a single one offered a tip. The most recent app update allows drivers to see pre tips/estimates and no matter what the number always goes down to zero so can’t rely on that at all. The app is said to have an automated system to allot orders based on a round robin system but it seemed the more orders I completed the longer it took to get another offer, so be prepared to wait for hours for only a handful of deliveries.

Not too bad. I’ve only been doing Spark for a few months. I do all the other major delivery services, (Instacart, Shipt, Doordash, etc). So far customer service has been great for me. Wait time is always under a minute and they are quick with fixing issues. I do wish they were a bit more like Instacart in some ways. For instance, I wish they’d eliminate zones altogether and just give you orders based on where you are automatically. Instacart obviously knows by location services where you are and once you put yourself as available, it just stands orders to you without changing zones. I would also like to see Spark/Walmart put all pick-ups in the same area. It would make more sense if we only had to go to one place for pickups regardless of grocery or gen merch. Often, when I go inside to pick up no one is there and I have to wait a very long time. Usually they are over at grocery pick up and have to be called inside. Just put all pickups at grocery. Lastly, fast pay would be great too. There are a few smaller issues but hopefully with time they will get those things worked out.

Company being greedy. This long over due to say but when these companies first started they was only charging $1 to use the platforms. Sparks don’t show how much they charging you. The customer get 1 and 2 waters and don’t tip. Plus they live in an apartment and the company don’t take care of the drivers. This company 2 years ago paid good before Walmart took over. I use to make $175 at the less but almost $300 a day. Now the orders got cheaper, no tip, and multiple orders, high miles. You buying gas way more. It’s a insalting to us as drivers, using our car and we see $9 for 11 miles and the customers has 12 items plus waters. Now they want us to shop and deliver for multiple people with the same money. Technically they don’t pay you to shop. We spend 20to 40 mins shopping and then bag it up and put it in the car. Drive there, take it out and put it on their porch or go to an apartment on the the 3rd floor for $12 . Now everything need to be $20 and up. Everything has went up but Walmart giving free deliveries wayyyy to much and that’s why the drivers not making out. You have to really be out working from early morning to night to make money. It take 5 hours to make $100, while u tearing up your car on these roads. I DONT RECOMMEND SPARKS find another hustle.

You can make some money…. I haven’t been doing this for a long time but I have noticed some things that need to be fixed. It gives me 15 mins to get to a Walmart before the actual pickup time. That’s great and all if I don’t spend 90% of my time sitting in the Walmart parking lot waiting for an order when it says my area is busy. Say I accept that order and go to a designated pick up spot. Even if the order is ready it will not let me check in until that “suggestion pick up time”. You would think if the order was at least ready it would let us check in and get the order quicker to the customer. If Walmart employees are behind with getting orders out Walmart should start sending out “shopping” orders for people to help the associates get caught up while still making money. I’ve sat at a Walmart for over an hour waiting for 2 orders to be brought out to me. Walmart should not notify drivers if the order is not close to being finished or done already. It is hurting our accounts waiting on orders to be picked when we get the notification 15 mins prior to pick it up when it hasn’t been picked yet. Don’t get me wrong, I’m grateful for the app cause I am making some money but somethings need to be adjusted for better customer service.

Something changed. The orders are starting to look like instacart with multiple piled on for the same pay as just normally 2, the app continues to freeze constantly! And there is a shortage of associates at walmart in AZ because it never fails to arrive on time for your order and multiple other people are there waiting and it can take over 30min, this impacts our stats and makes deliveries late! Your rating us on delivering things at a certain time and there not even ready when we get there to pick them up and there still being shopped. Your costing us money especially if we have to cancel because your reps tell us to cancel even if a order was already picked up and shouldnt impact us if your app isnt recognizing thing’s correctly. This started out good but its going to be not worth it if there aren’t improvements because alot of time is wasted and stats impacted by walmart associates getting orders out when we get there and check in. A 2.50 compensation isnt even helpful if we wasted 30 min waiting and drove 15min to a store for nothing. Definitely not referring anyone and will be going back to instacarts platform like many others are doing because this is setting people up for failure if not corrected. And im tired of wasting the gas for nothing.

Hopefully it will improve 🤞🏽. Hello anyone interested in driving with spark. I just want to say I’m a driver coming from other platforms who enjoys independent work. When I first joined this platform I would receive decent orders for a reasonable payout. Recently the order availability is terrible. Payouts being $7-less then ten dollars driving up to 7 miles which might not seems too bad for some until you calculate the miles and time you drive getting back to the store because that’s the only way you’ll receive another order (which can take 15-30 even 45 minutes to get, even in a “busy red zone) Example $7-possibly $10 for 7 miles and 7 minutes back is 14 😕 only receiving that small payout. Then they throw a good paying order to compensate for that time and miles. Which your actually gipped because prop 22 would have given you the additional instead you work for it. I don’t know I just feel like at the end of a long exhausting day 5-8 hours I’m only coming home with $50-$70 and almost half goes back into gas ☹️ oh and tips aren’t very going either (but inflation is a you know what) hope this helps someone. P.S they have also hired way to many drivers, like mentioned sometimes your waiting over 30 minutes for an order you probably don’t want to take but do because your desperate

Are Bots Running The App?. Driving for spark is alright, but DDI needs to do something about the bots that seem to be running the system. Many offers flash across my screen, I'm looking straight at them, click and there's nothing there. That effects my metrics, appearing I never accept surge offers or FC/FS. Next, there does not appear to be anything in the app that is paying attention to your vehicle size, offering jobs to me when I have a small four-door sedan, to deliver a screen door to a customer. The location services should be fine tuned, for example, in our zone, we have four stores that are miles away from each other. There is no way to do an ASAP when you are 20 or 25 minutes away from that store, not to mention the horrible traffic we have here. In another example, I had to cancel an overly large Home Depot item today and I have been re-offered the same job three times. I went to the website to look at the item to see if I thought it would fit in my car but when I got to the store it was way too big. I hope this helps someone, somewhere.

Spark App. I have only been using the app for a short time. I have read some of the other reviews as well. The app could certainly use some updating . One I see that the app is routing you in straight line miles. Then when you hit navigate it takes you out of the app to a third party mapping program of your choice. In reality they pay you based on the straight line miles instead of actual miles. Which cuts your pay. Second thing I see that needs improvement is the time in which you have to make a decision in the trip. Everyone is so gung ho and trigger happy they just accept whatever. They need to at least give you a minute to decide on accepting or not! Third, DDI needs to change the tip structure to once the customer makes the order the tips need to be included and non refundable at this point! As I have had customers remove tips after delivery. And done nothing wrong when delivering there order! Finally they need to shop the orders themselves. These orders are never right! Therefore they should use there employees to do that side of the business. We hired on to drive not shop!

🤘. The app is super easy to use and I like that they have pretty good gps coverage unlike other gig apps that got ya driving miles down the delivery locations and have to hassle with the time and such to get a job finished However I do wish you guys would work on the times you have things expected by as I’ve noticed in the big cities I can’t even come close to making a time you guys need to add quite a bit more time and account for the fact that there are too many people waiting for other pick ups and sometimes it takes too long to pick stuff up and there’s no credit from hey I picked this up and Walmart was late giving me the stuff and there’s no extra time allotted for that and the time it takes because there’s fires are the time that it takes for others and then it dings ya and the fact that if you have a batch order it will hit you on each one of those whereas those are considered one order with you guysFor incentives and other account purposes which makes it a little bit unfair But other than the time crunch and the time expected being a little unrealistic the sparks app itself is absolutely amazing

Metrics!!. For the last month or so, I’ve been dealing with a big issue with my metrics. Being a full time driver, I fully depend on this work. I’ve been calling support 2/3 times a week only to get the same answer.( They will create a ticket and have my report escalated to a higher team) We all know the higher your metrics, the better round-about offers you get. Since dealing with this issues I admit I haven’t been taking those low pay but large orders that even come in batch orders. For example: start of the day my metrics is at 60%, I decline 3 round-about that day but I take 10 orders that day also. The next day I’m at 50%. How!! That was happening for weeks. I’ve gotten so many excuses of why that was happening. Knowing it wasn’t my fault. Last week I finally spoke with an agent who told me that it was a problem with the system and they were working on it. On Sept 19 I woke up with my metrics at 100%. Fully excited ready to go make money. Get out there offers wasn’t great, declined 3 offers that day, and the next day I’m at 72% . The math is not right. Same issue yesterday and wake up the morning and I’m at 33%. Spark!!

I’m disgusted. I had to submit my ID on the app to verify my identity. Ever since I did that, the app won’t let me do orders because “it hasn’t been processed yet”. I’m assuming this is a glitch. I’ve called like 10 times, emailed like 10 times to see if they are working on this issue for me, and I get no response, other than “we will send your info to tech support” that’s it. I was once left on hold for an hour, then it hung up on me. I’m sure because I have been pestering them. I (like an idiot) quit my job so I can focus on this full time.. now I can’t even use my app to make deliveries. This is going onto the 4th day of no work, and I haves feeling they won’t follow through on trying to help me. I feel like I’m being ignored, not taken serious.. and this is my livelihood they are messing with. I feel stupid and like they don’t value the time I’ve put in, or about me receiving any earnings. No integrity in this company that I’ve seen so far. I used to work in store for Walmart as well, and there management is so unprofessional. They are rude and behave like staff Sargent’s, when I only get paid $17 an hour BUSTING MY BEHIND for no appreciation. So I quit and decided to give spark a try. This has been a nightmare. I’m stressed and I’m so sad. The tech team doesn’t seem to take their job very serious considering all these bad reviews. I’m BEYOND disappointed, quite disgusted actually.

Batch shopping orders. I get so tired of accepting a batch shopping order and then the minute I get to the store hit arrive. It puts up a shopping tip for batch orders. One thing they failed. Understand is they did not put a window up to continue to get that screen off of our screen to continue with the shopping order. I have called in four different times reported it. They assured me back on December 31 and it would be taken care of gave me a reference number again today January 9 I got a $32 order for a batch order and I could not fulfill it because I cannot get the tip screen off of my. I called in again to report it. They made a ticket assured me it would be taken care of but guess what it’s not taken care of. I just got another order that I had to reject because it was a batch order for $48 that I could not fulfill Come on bark. Let’s get this fixed. People are out here losing money because we can’t get the shopping tip screen off I lost $70 in less than 10 minutes over this issue it’s ongoing nobody’s wanting to take care of it and it’s a hassle for us drivers to drive four or 5 miles to the store and get to the store and only get $2.45 just for driving to the store in Florida that ain’t even a gallon of gas right now. It’s sad that the drivers that do this for a living to pay bills get played with in the sense. Please fix the problem. It don’t take over a month to fix a particular problem.

Horrible handling of account. I’ve been driving for Spark for over two years now I believe. Mostly I’ve done this off and on part time but recently I decided to jump it to full time. Things were going pretty good for driving in a very rural area that can sometimes be difficult, with horrible dirt roads, spotty internet way out in the woods and houses that have no address posted anywhere. This morning however for no reason at all that I’ve been notified about, my account was suddenly deactivated. I’m beyond shocked honestly that they would do this to their drivers inadvertently without first giving a reason or a notice or something. This was my primary means of income at this time and just like that for some reason unknown to me they just cut my knees out from under me. Sad part is I was getting use to the repeat customers out here and where they lived and such. My ratings are good from what I can see in my metrics, and I’ve done nothing wrong to my knowledge. I think I’ve only had one person remove their tip. So suffice to say this is extremely crappy of them to do. If you are considering driving for them be careful because they apparently can just cut you off when they want for no apparent reason. I definitely would not depend on this for full time income like Uber or Lyft.

Bad rating. There metric system is the baddest system I’ve ever seen, I’ve been working for so long with them and Im seeing my customer rating are going down and down, so I’ve decided to not pick big order, I’ll pick small one so it’s not hard for me to do good on delivery, but still my customer rating are going down, and then I found out that when there is something missing from the order I’ve picked from curbside, customer still give us bad rating, and that’s not our fault, it’s on Walmart that they don’t put that item in the order or they don’t have in the stock, there is nothing to do with us, because we only doing delivery for Walmart, picking up the item inside and get ready for delivery it’s not on us, that’s Walmart employee do, we only delivery, and still we get bad rating for not our fault. They really need to fix that, and another thing is that customer are allowed to change their tips in 24 hours, and it’s happened many time with me, that I’ve got good tips when I picked the order and then after 24 hours I’ve seen there is no tips added to my account and when I contact Walmart customer and they told me that customer can change their tips in 24 hours, so they might have change the tip amount or they decided to not give any tips, so it’s not worth for us.

Needs some help. There is a disconnect between Walmart and spark. I have had several arrivals on express orders that are not showing Walmart of my arrival. When you call in they don’t see you but spark says you are there and waiting. Walmart refuses to release the order because they apparently lose the additional 10$ they charge the customer. The worse part is you then have to reach out to spark and go through a whole process and explain in great detail the issue. Meanwhile you have lost time and money and in the end your order has to be cancelled. I have had this happen numerous times and I know 4 other spark drivers that have all experienced this as well. It is very costly to the driver. I sat beside another spark driver just yesterday this was happening to. Spark needs to release the orders to the driver when this happens instead of just canceling the order and sending it back out into the round robin pool. If I have sat and waited I should be allowed to make the delivery and I’m sorry but a 2 or 3$ arrival fee doesn’t cut it after you sat there 30 minutes dealing with the headache and still lose the order. You are stuck in limbo when this happens. Needs to be addressed!!!

Zone selection. Roll out zone selection for all. I only have one Walmart in my zone, when there are over 20 Walmart’s in my city. I could call and switch zones all day but no one wants to do that, so I sit and wait, while other markets have ability on certain androids to do this… doesn’t make sense why everyone cant choose their zone on app to actually work, instead of sitting at a Walmart that has no orders! Also if you have two orders you should be able to go in which ever order the traffic and situation permits, for example, option to switch deliveries or “skip” and have it come back, all other batch platforms have this capability so I know it’s possible. (For example, last batch of day, you do one closest to store first, then the one on way home, then you go home) who wants to drive home, then back to a home near store, then back home, at end of night. I believe the tech team is listening and hopefully soon this app could be a 5 star app! Most 1 star reviews prob are more dispute related than app based, although, lately, there have been some issues, although they could be on Walmart’s end. End of day we’re all hoping for an amazing app!

Better the app. One thing that could change is when you get a batch, we could decide which order to deliver first. Sometimes it doesn’t make sense the order of the deliveries/Also I’ve noticed the same drivers always get the shop and deliveries and never take the curbsides pickups. They just sit in the parking lot waiting for them. The store doesn’t want us sitting in there parking lot. I feel if you’re within a 2 mile radius of the store the orders should be passed out evenly amongst the drivers. Another thing is when you assign orders from stores that I’m so far away from. It would cost me money to take those offers. So it ruins my acceptance rating. Maybe send those orders out unassigned. Example: you send me an order from a store that’s 9 miles away and the offer is for $8.00 for 7.8 miles. So I reject it and it ruins my acceptance rating. One more thing it’s not fair for the customer to take away the tip. We work so hard especially in this heat of 100 plus degrees and we do everything right and they take it away. It’s called tip baiting. They add a large tip so the driver will accept it and then they take it away. That’s one of the biggest thing we drivers do not like. Thank you for listening

No trips poor management. Its been going on for a month or more that I am not getting deliveries at all. Maybe one or 2 in the period of 2 weeks I haven't went weeks on a row without getting any orders. And everyone else I know in my area that work in this (family) is getting orders everyday and throughout the whole day. By the way I was one of the first drivers in my area when it started and I was very happy with the job everything was running smooth. Until more drivers started getting hired you guys started prioritizing new drivers instead of the ones that began this with you guys. I feel as if Im being thrown to the side since I get no orders and if i do it would be "first come first serve" I never get orders assigned to me with the 2 minutes timer anymore. I try calling you guys and no one has an answer and even sometimes ignore me by saying that you guys can't hear me over the phone and hang up on me. Overall the job is fine but you guys are managing the amount of drivers and orders very bad. If we only go 2 days without working you guys stop sending us orders or make us (inactive) and thats not how its done because you guys don't know what can happen to a person, like a back injury or anything there are people like me who do this full time. Very disappointed ATT: Jordan Gonzalez

Spark driver. I have worked for exactly one year and my spark account was deactivated and I lost my income. They say it is because in one day doing a batched order, three of my orders out 14 were wrong addresses . Yes, because sparks’ navigation was dropping me off in the middle of back roads and highways. Very dangerous!!! This has happened several times over a year period. I’d have to call the 1800 number and they would kindly apologize and complete the order for me. After calling the customer to verify their address, driving to the address and then staying another 10-15 minutes on the phone with Spark reps in front of the customers to be able to complete an order it takes your time and you will eventually be shut down and not be able to make money. To be honest my advice is to just drop the order to said destination and be on your way. Let Spark know if u want to but otherwise you will not have a job at the end of the day. Once you log back in it will say account deactivated. Then you will have to file a dispute and I did all of that with proof customer received their order and the next day got a text that the decision was made that my account remain deactivated. Don’t risk it! Just drop the order at said location. Sad , but when that’s your only income don’t risk it!

The pay is better then door dash but. When working for Spark Driver it can be a waiting game, sometimes you will get horrible Offers and sometimes really good offers that pay well. Most of the time you will be driving far so you will be at the gas station twice a week which will take away from your earnings. Your car will also take a beating driving all around which I wish I could get a delivery vehicle. Here is the thing I wish they would stop and that is giving customers 24 hours to change there tips which there will be customers who will tip bait a delivery driver ever so often. This is how they do it. Say for example you had a offer that said 57 dollars 15 stops, you so without tips your looking at 37 dollars and with the tips your looking at 57 as it says for tips 20. When your done completing those 15 trips your hoping you get what you saw in the first place right which is 57 dollars, well guess what the customer who is a tip baiter will take that 20 back as he has the 24 hour customization to do that without the slightest reason why he took it back, so then you only make 37 which I find very criminal. We are here to provide for our families and sadly we have to hope the customer that promises that tip that you see before you click on a job will pay you that tip..

Sheisty algorithm. For your first few weeks you will receive a very high volume of orders, after they realize you start making more than they’re willing to pay per week they begin to limit the amount of orders you receive as well as “top dollar” orders. They tell you to maintain a 70% acceptance rate or more to receive the best offers but this has not proven to be true. They send out incentives for 12 or more orders but then tell you there just so happens to be low order volume during the duration of the incentive in that zone. I have reached out to customer service and they have no answers. I was making decent money in the beginning but my income has been cut into 1/4 of what I was making when I first started. The delivery range covers millions of people in my city I find it very hard to believe that from one week to the next people just stop needing groceries delivered. Inconsistency in the order volume when the app indicates high volume based on historical data does not make sense. If order volume was low on my device why is it indicating that it was high last week when it clearly shows otherwise. NERD POWER I guess anything to collect funding for their employees leaving us to pick up scraps to keep business going. Your rating is horrible for a reason the developers need to be investigated

App sign in issues. Hi, I’m new and i’m currently going through the on boarding. I’m having a problem with signing into the app. I know that sounds weird because I just said I’m going through the on boarding. I’m only able to access the on boarding via the link that was sent to me through text message from Spark. If I attempt to login into the app, I get a wrong email or password initially I thought it was because I didn’t update the app. I also thought maybe it was because when I started the process I was on a waiting list so I thought maybe, I had forgotten something. I attempted to login using what I thought was my email and password got the same error message. I then clicked on the link in the text I receuevrf some months ago and was able to begin the on boarding submitted everything that I needed to submit. I Did the video training chose a new password for logging in ..last message was they were verifying my insurance information ..left the link attempted to login to the app with my new password and again same error message I deleted the app and then downloaded the app again and still same message. I’m at a loss because if I can’t access the app then once the background check is complete. How will I even continue in the process and begin driving for Spark? I’m just so confused right now.

I dont usually ever write a review.... Ive done Doordash and Uber eats and earned a lot from both of them so im not new to the delivery game. Ive racked up hundreds of miles with Spark driver, and it beats both of them in my opinion with how much you can earn per hour. 2 things i hate about this app is #1 the costumer service; the app would get this error where an order that has been picked up and will still be in the system. That error would cost you time just waiting there and when you contact Costumer support, theyll claim that you will receive reimbursement for your inconvenience but you will NEVER get it. Good luck disputing any type of errors on their part; Spark map giving you wrong address, App telling you to bring back an order that was not picked up by a costumer to a nearest Walmart, etc. You will NOT get reimbursed. #2 the tip system; this system is whats stopping this App from being the greatest delivery app of all time. if i see that i have to drive 13 miles for a delivery, and im earning $18 dollars from it but im only receiving $6 today and ill get the "tips" 24-48 hours from that day then ill lose interest in doing that. Why not just let us earn the entire total if were spending gas for that delivery?

Tip, driver location and distance. Firstly let talk about the tips, I think our driver right is violated by the customers and the app itself I mean Walmart. The contract is an agreed upon price prior to the completion of the orders. Some customer I strongly believe inflate the tips knowing that when they get their order their will remove it to nothing. I call this manipulation and unethical behavior. Next thing is the location. We suggest that the trip to the store be at least fairly covered. Gas is expensive. Some customers have 3 to 4 cars yet they are expecting driver to deliver them without receiving a fair tip. If the delivery is to be free, it should not be covered at the driver’s expenses. We take our job more seriously than a 9 to 5. I personally work up to 15 hours a day sometimes even more. The other thing is the distance and may be the amount of items. Free shipping does not mean workout session for delivery drivers. Some customers exaggerate in the amount of items they order and worse those customers leave in apartments. They do not usually like coming to help carry their own orders when you are doing the back and forth move to satisfy them. On top of that they will discreetly remove the tip your thought you might receive and after all that you get more frustrated. The last updates mess up the order dispatching. We literally do not receive orders at the same rate as when we started. Something need to be done.

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Help. Where is the work????? Spark has a lot of orders coming in that have already been delivered, which it effects our ratings when we take them. There are a lot of scammers with two phones picking all of the good deliveries with high pay and less miles, shop and delivery only!!!! I could easily make $200 a day last year now I’m making less than $300 a week 😳 all of the updates are great, but catch and deactivate the scammers please. You have drivers sitting in the parking lot with lawn chairs waiting for work. Drivers rushing up to associates as soon as they park asking for their orders. Drivers getting out of their cars obstructing the door ways for priority access. They also have associates discriminating by favoritism canceling our orders for other drivers to pick up. The platform is over saturated in most areas, leaving us scrapping for work and wasting more gas driving to hotspots than making money. The metric system is not easy to keep in the green when you reject offers 10 plus miles, for 2-3 customers heavy items going to an apartment for $8. Please fix whatever is causing drivers to not make money. The moral is going down 😢

Bad experience. I started this app a few months ago, I was excited, lots of friends have successful stories. I was working hard to have excellent metrics, but all of the sudden I started getting offers only from 2 specific stores that are 20 miles away from my home. My perception was that you will get an offer based of proximity of location, so why if I’m standing in front of 2157, I’m only getting offers from 2953 and 3560? I already called 2 times to customers support and nothing has been done to remove / block these stores from my zone. It’s frustrating because my metrics went down in one month from 86% to a 67% . Now it’s hard to bring them up since I’m only getting offers from a far store. You have to make it make sense. I have car payment, car insurance, gas, maintenance expenses and I get an offer of $7 for a total of 107 items with a distance of 20 miles (45 minute drive) in addition to a 3.5 miles distance from the store to the customer house… do the math!! It doesn’t make sense. Offers should be given base on proximity of a store so that way you don’t have to cancel the offers, and continue to grow. Please , please!

Poor app. This is insanity as much money as wal mart makes and they can’t make sure the drivers can stay up in their job. Please get it together. Great workers are being deactivated, new workers are being deactivated before they can even start, and we are constantly losing money because the app developers can’t get it right. The app always always has issues. We can’t seem to go a week without issues or the employees at the store will continuously cancel our orders even though we get paid to wait. We can’t win for losing. Spark/Wal-Mart may want to look into different developers and team managing the app. No offense but this is ridiculous. We have a right to be upset and as workers we demand that you treat us as a priority. If their are incentives and we can’t work because of the app issues, every worker who logs in and tries to work and who can’t should be compensated for the incentives and for the entire payout (tip included) for this being your alls issue. Perhaps if you have to pay us for your faults, you’ll make sure the issues we have to experience are a lot less. If you want this thing to work it’s time to put the money into a good team and good group of developers who can handle it. The current group CANNOT!

Spark driver. Honestly, I have never wanted to down rate or write something bad about who or whatever I encountered. But these few days have been to peak of disappointment with this app including its support team. Last Monday August 1st, my account was literally deactivated without a notice or anything I only found it out while I was trying to go online and get few orders. I called on Tuesday August 2nd to get an understanding of the situation they told me someone will contact me in 07 business days to explain to me the reason of the deactivation. I waited for these days to pass none contacted me, I called again and was surprised that there was no ticket created for someone to contact me about the issue. And only then that the person I talked to on the phone assured me to have created a ticket for someone to contact me and that I should wait another 07 business days. Come on? Which kind of support is that? I mean even if I was employed by Walmart before laying me off at least a notification would be greatly appreciated and with spark driving it is just like a contractor job. Communication does not cost much than easing understanding and mutual respect and trust.

Could be better but everyone is lazy. The store have a few employees that will bring out the products in time and some need to do better. A lot of the customers are horrible, when it comes to delivery service you’re looked at as a slave and the customers don’t even know their own home information. They will give you the address to the apartment complex but won’t add what building or what apartment number. And I’ve had some bad experiences where I don’t want to go in anyone’s home so why does Walmart force me to conform to customer demands of coming inside the home when delivery can be at the front door or meet me in the lobby etc there are so many ways to compromise for the driver also. We’re already traveling and shopping YOU CANT MEET ME TO GET YOUR (ish?!) unless physically unable just doing too much that makes this job so difficult. And why the heck am I getting penalized for late pick up after dropping off a order and accepting a new order the pick up time can be within 5 mins but I’m 13 mins from the store and I’m the culprit???!!!!! Very disappointed in the system spark drivers matter just as much as the in store employees and Walmart should do better looking out for people who helps make the company grow each and every day.

Combining orders in batches!. Love doing the delivery’s and being able to pick and choose which one is best for me so I’m not away from home all day but… when you pick up multiple orders in one batch and going from one store to homes around that store location is great but when they send you to another city in the same batch it’s no point in that when there is a Walmart in that city and that’s where their product as well as driver should come from. For example there are two Walmarts in Lexington nc and one in Thomasville NC address in Thomasville needs to come from thomasville store not lexingtons store that’s on hwy 64. The way gas prices are from everything going on in our world today it’s crazy to be putting those orders in the same batch. Just like yesterday I was doing runs from thomasville cause they had more than near my home but going thomasville to high point was beyond crazy high point has two Walmarts those orders should have came from high point Walmart. It’s becoming summer time and transferring cold items from store to vehicle and then vehicles being opened and closed for multiple stops in one batch is not good for the product. I feel that’s unsafe and can make someone sick. Please do better with the combining orders.

Good, but can be great!. So here’s my review of the app after driving for Uber, Lyft, and various other rides here companies for many years. The app in itself is fairly straightforward. I didn’t take any classes, just clicked on it and started driving. The breakdown of your earnings is easy to follow, and the company is very responsive when you need help. Not perfect, but they always seem to be there when something is not quite perfect. The app itself is kind of buggy when it comes to the UA/UX; that is, user experience and user interface. I feel like there are far too many buttons to push like some things have far too much verification. Maybe too many error messages or “are you sure?“ Messages come up for my taste. Also the scanner when scanning in or out packages is not always perfect. I’m glad they got rid of the noise when you double scan something, but initially it was very irritating. It is still too easy to double scan an item. all in all this is a very good app. I would rather rank 4 1/2 stars versus a four.

Deactivated!!!. After driving and delivering for four years with a 4.5 customer rating, 2,861 deliveries, never delivering to a wrong address, 100% on time arrival, 84% acceptance rate and 2% drop rate I was deactivated for a non-criminal minor traffic violation. Repeated appeals and arbitration were unsuccessful. They allow too many drivers to sign up for smaller towns and deactivate the good drivers while keeping the ones who can’t speak or read English and smoke in their cars or have children who are not old enough to be left alone in their cars. They also all talk about the customers and what they purchased and where they live etc. they break all the terms and conditions especially stealing orders and delivering to the wrong addresses. One even had her dog inside with her doing a shopping order. As this was my only job I have not worked in a month. I have two children and we are now forced to live in the car so thank you Walmart spark driver platform for caring so much about your contractors and the communities they can’t afford to live in anymore. I would give no stars if I could maybe five stars if I could be reactivated and be able to work again. All because of one traffic ticket that didn’t even happen while doing an order. Wow.

Spark. I’ve been doing spark for the past couple of months now and to be honest, I do enjoy it there’s pros and cons to it. I wish that the app a little better developed. For example, sometimes when I go to scan items, it won’t scan it no matter how many times you try so that I can really put you behind especially when you got an XL order another thing that I’ve been noticing a lot lately is when I accept curbside pick up orders, I understand that, the Walmart employees might be overwhelmed with how many orders are being sent in and out but I feel like they need to be a little bit more organized because I have waited about 40 minutes one time, and I also wish that the app would categorize the items that you’re shopping for by the aisle it would make it so much easier if there’s things on the same mile to get them while you’re there and they go all the way across the store and then go all the way back across to the store again there is no point for that but other than that I really love and enjoy doing this Walmart deliveries and curbside pick ups.

Bots out bidding Spark Driver orders. This app has been a very fun and rewarding experience. I enjoyed doing spark and this app has provided the extra income that I needed to support my family. However, recently I notice other drivers started using a different app or HACK to bid for the orders. These driver were getting the orders with the higher amount at a lower acceptance rate. I went and did some research about this hack, given the little amount of information that I got from these particular drivers. To my surprise I came across a hack called Bot order Grabber, this hack would allow driver to specifically customize and select the orders amount, distance, items. This Hack even allowed drivers to select the store location as well. I understand that spark has no relationship with this hack, however I felt that this has violated the agreement and terms to the sparks app. I want to bring this to Sparks attention because I believe I’m not the only driver who’s been impacted by this hack. Please Spark, fix this issue. Thank You.

Update and support. The newest update does not allow drivers to see their zone and which hours are busiest/ least busiest as it used to before the most recent update. When calling or messaging for driver support there is minimal to no help. And when I am eligible for incentive programs I check my incentive program tab to check progress and it always states I am not eligible for them this could all use work. And I don’t think drivers should be forced to choose orders with three customer drop offs in them and very little extra pay to us delivery drivers. Forcing the three drop off points in each trip also keeps drivers from using the front passenger seat as we are now told we can no longer have two orders in the back seat together even if separated with deciders and must have one in the trunk, backseat, and front seat. This interferes with personal space for drivers to keep belongings (most who use this as a primary income carry a small ice chest and personal items in the front passenger seat) and for some orders the little room provided in the front seat is not practical as most orders are larger. Lots of work needs to be done hope to see better results in the future.

Spark has gone WAYYY downhill since I started in 2021. The app itself crashes ALL the time, sometimes daily & even during trips. The bot usage, illegal immigrants using other people’s accounts & fake accounts, multiple drivers in 1 car & store employees befriending them then working with them (including deliberate cancellations of orders so their friends can pick them up) has COMPLETELY taken over the Spark driving app. You’d think Walmart would appreciate/send majority of offers to the drivers who have the best metrics/done the most trips/made them the most money but instead they will send almost ALL offers for days at a time to new drivers although they have no metrics, trip history, or valid stickers on their cars. Walmart employees at the store try to dictate how we should spark - where we should bag, and if we need cart checks even when the app doesn’t specify needing one. customer support inquiries require us to give them our name, email, AND phone number every time we contact to report issues.. even when you’re driving. All & all if you’re a teen using spark for petty weekend movie money, I’d say go for it? If you’re hoping to pay your bills LMFAOOO - THINK AGAIN!

Not too bad. I’ve only been doing Spark for a few months. I do all the other major delivery services, (Instacart, Shipt, Doordash, etc). So far customer service has been great for me. Wait time is always under a minute and they are quick with fixing issues. I do wish they were a bit more like Instacart in some ways. For instance, I wish they’d eliminate zones altogether and just give you orders based on where you are automatically. Instacart obviously knows by location services where you are and once you put yourself as available, it just stands orders to you without changing zones. I would also like to see Spark/Walmart put all pick-ups in the same area. It would make more sense if we only had to go to one place for pickups regardless of grocery or gen merch. Often, when I go inside to pick up no one is there and I have to wait a very long time. Usually they are over at grocery pick up and have to be called inside. Just put all pickups at grocery. Lastly, fast pay would be great too. There are a few smaller issues but hopefully with time they will get those things worked out.

Don’t do it!. I have been driving for Spark for a while now. The app will present you with a job, and miles. The miles you end up driving will be substantially longer. When you call back to ask, they will tell you that you agreed for those miles and will not compensate you for them. You are spending your gas, money, taxes, and wear and tear for a few bucks when it all boils down. However, if they offer a job for $50, and you have a cancellation, not because of anything you did, get through to the end of the job, and now have to take the item back, you’re screwed again. Though they will point out that you took the offer when it is about being shorted mileage, they won’t keep their agreement with the up front money they offered. Not to mention all the drivers running more than one app at a time. You call to complain, they say sorry l, but because so many of us idiots are willing to be taken advantage of, they don’t care, Walmart is raking in the $$$ at your expense if you do this.

Photo ID verification. I have contacted there support team by email and by phone because i fail my photo ID verification i have also send my photo attach to the email and they never got back to me all they did was deactivate my account and i have sent several emails and call lots of times to try to figure out and try to get back to drive and they never got back to me the support team is very slow and not helpful at all there never get back to you to tell you anything no matter how many times you try to call all the say you have to talk to the deactivation team and they will send them a ticket honestly if it was not me i would not be try hard to get back on to drive you need to to better for the personal that is working for you and help them out and make sure they have your support when things like this happen shame on you for not being able to help me out and getting this issue resolved and then send me emails as to hot zone and what being paid for increased but yet i can not drive for you because my account is deactivated and since September 2023 i still have not received anything tell me on why or how to fix it so shame on you

Company being greedy. This long over due to say but when these companies first started they was only charging $1 to use the platforms. Sparks don’t show how much they charging you. The customer get 1 and 2 waters and don’t tip. Plus they live in an apartment and the company don’t take care of the drivers. This company 2 years ago paid good before Walmart took over. I use to make $175 at the less but almost $300 a day. Now the orders got cheaper, no tip, and multiple orders, high miles. You buying gas way more. It’s a insalting to us as drivers, using our car and we see $9 for 11 miles and the customers has 12 items plus waters. Now they want us to shop and deliver for multiple people with the same money. Technically they don’t pay you to shop. We spend 20to 40 mins shopping and then bag it up and put it in the car. Drive there, take it out and put it on their porch or go to an apartment on the the 3rd floor for $12 . Now everything need to be $20 and up. Everything has went up but Walmart giving free deliveries wayyyy to much and that’s why the drivers not making out. You have to really be out working from early morning to night to make money. It take 5 hours to make $100, while u tearing up your car on these roads. I DONT RECOMMEND SPARKS find another hustle.

In the beginning it was fantastic. Until someone tried to fix something that was not broken now my app freezes crashes and I don’t get offers most of the time until they’re expired or someone else already got them. I have to change my zone to the same zone just about every day and contact support 3 to 4 times a day and I’m on from the morning till night only getting 2 to 5 offers per day if that sometimes, because my metrics to go down in my metrics were almost perfect prior to the the update before last and now it’s very hard for me to make money and I did leave my other job for this because I saw what kind of money could be made prior to all the applications errors I was told that they would escalate my case and it should not affect my metrics (however it did and still currently is)even though I always accept EVERY OFFER THAT COMES IN RIGHT AWAY! Also so that I could get back to delivering the way that I use to and nothing has been fixed yet! However I was just told last last night that Walmart can NO LONGER REQUEST DRIVERS which means at one point they could so hmmm this has me wondering… which came straight from the delivery side at Walmart an employee who answered their phone!

Love driving spark. I love driving for spark but this is about the app’s functionality… overall it’s easy to use and easy to understand and it’s aesthetically pleasing making navigation easy. I would say there should be more offers given at a time since it only seems that 1-2 offers come every hour. Waiting 30 minutes just to say “offer taken” after literally 1 second doesn’t seem to make sense to me. There was an update for “Shopping and Delivery” and its makes me more willing to shop because sometimes the app would direct us all out of order and have us taking more time than necessary. The app does freeze sometimes but I do like that that fix is just to close the app and open it back up. A lot of people come out to get their groceries than wait for it to get on their porch. I often times take a picture of just the porch with no groceries. I wish there was an option for the customer to sign or tick off that they are being handed the groceries

Errors ALL THE TIME. This app is INCREDIBLY FRUSTRATING!!! The first couple days I did Spark were awesome, barely any problems. It pays well and there are great incentives and I was super excited to find this opportunity to make money. But that didn’t last long when I had errors galore today. Didn’t get orders for two hours because the app was having issues for some drivers. Orders started coming in again later very sporadically and I had to hurry to accept one before the app crashed and they all disappeared again. When I finally got an order, I went in a spent almost an hour shopping for things. When I tried to proceed to checkout, the app gave me an error and kept giving me errors no matter what I tried. I had a cart full of groceries and no way to complete the order and start the delivery. Finally I started a support chat with someone and they said they were going to cancel the order and I would just return the stuff to customer service. WHAT A FREAKIN WASTE OF TIME!!!! At least they compensated me…$2.50!!!!😡 for an order that I was supposed to get $50+ for!!! Get your crap together Walmart, you’re a ginormous corporation you shouldn’t be having this many technology/software problems with such a simple app!!

Worst app for deliveries. Everytime I press on an order it says offer has been taking by somebody else. FOR 3 WEEKS it’s been doing this. I haven’t been able to get one single order. When I first started I was very excited cause the app was running smoothly than it started to act up on me for idk what reason and I wasn’t able to get even half of the money I was making. Y’all need to seriously change the way your app works because it’s not fair we’re all fighting for orders. 10 people could be waiting for an order to come in and a few of these people could be hoarding whatever is coming in. Then my acceptance rate is all low now because I couldn’t get the order? Now if any order does come in. I’m only getting orders ppl don’t want the ones where you carrying 80 bags of groceries up three flights of stairs at an apt complex with NO TIP. That’s not right. You need to fix it because I feel completely betrayed by this company. You need to reset all of our meters that are experiencing problems because that is not fair.

Pending Tips. So far so good with driving for Spark! The only issue I have so far is with waiting 24 hours for tip to post. In my experience with delivering for a well known pizza chain as well as customer service since 16 years old, is that people already have in mind what they will tip. For example, if the already have a $1/$5/$9 tip, that’s all they are going to give. Once they add it, it should be factored in immediately along with the base pay. You can add a line to confirm the tip to driver so the customer is sure. Once they confirm, the tip should be included that day with our daily total. I think it is unfair that people will manipulate a driver to deliver with an enticing tip then take it away. Especially when the driver utilizes his/her vehicle, time, and gas to provide an optimal service. Also, there should be a line/way for online orders to have an optional for a tip as well. I had one client (@ Jared’s Vault in Myrtle Beach) give me cash because she stated there was no where for her to tip. Thank you for your time and inquiry on your company, Jessica L Wheeler

The app is fine. I really enjoy driving for spark. The app works well, most of the time. It’s easy to use. There are a few things that I would like to see changed or improved. 1) the slide to “complete delivery” button. Can it not be a slide? It’s Too easy to change to the last screen instead of proceeding. 2) is there really a “schedule hours” tab?? 3)I would love for the HELP phone number to be easier to get to. Its almost hidden. 4)the METRICS should be up to date and honest. We should be able to SEE the customer reviews. If we must be graded on them at least let us see what the complaints are!! 5) it would be wonderful if the “my zone” demand graphics were shown in real time not “based on historical data”. 6)offers should be awarded to drivers on merit, not shared equally regardless of performance. 7) since location is tracked, there’s no reason why offers can’t be made before we complete our current batch. Dispatch knows when we’re finishing up. Why must we settle for a 30-60 minute wait between finishing a batch and the next offer??

Spark App. I have only been using the app for a short time. I have read some of the other reviews as well. The app could certainly use some updating . One I see that the app is routing you in straight line miles. Then when you hit navigate it takes you out of the app to a third party mapping program of your choice. In reality they pay you based on the straight line miles instead of actual miles. Which cuts your pay. Second thing I see that needs improvement is the time in which you have to make a decision in the trip. Everyone is so gung ho and trigger happy they just accept whatever. They need to at least give you a minute to decide on accepting or not! Third, DDI needs to change the tip structure to once the customer makes the order the tips need to be included and non refundable at this point! As I have had customers remove tips after delivery. And done nothing wrong when delivering there order! Finally they need to shop the orders themselves. These orders are never right! Therefore they should use there employees to do that side of the business. We hired on to drive not shop!

Screws drivers. I understand Walmart/Spark is a company that naturally is there to make a profit, but in doing so they screw over their Spark drivers. Customers can leave a pre-tip on their orders, but Spark allows them to change the tip up to 24 hours afterwards. and since Spark is self paced drivers, so little, drivers rely on those tips. customers regularly remove the tip after delivery, leaving drivers with a whopping $6 for almost an hour of work. yes, drivers receive approximately $6 per delivery, or $8 for a double. This includes driving to the store, waiting curbside for sometimes a very long time (can be an hour or more), and then using our gas and cars to deliver. Customers should not be allowed to remove their tips without calling in and giving a legitimate reason, for something the driver did wrong. Being upset because of substitutions or for out of stock items, or late deliveries because the store is so far behind, and removing a tip for these things out of the driver’s control is unacceptable. Drivers have complained to Spark about this for a long time, but of course, since it doesn’t affect Spark’s bottom line, they aren’t in any hurry to do anything about it. Spark will ONLY make a change if it affects THEM. So potential drivers, beware.

Easy money. Great side hustle but the app does have some issues that needs to be fix. One will be when you accept an express order you have literally 5 minutes to confirm arrival at the store. That’s unrealistic especially if you are not near proximity of the store. I also notice it does not update the time when a driver is not available to pick up an order. Example, you accept the order at 2:40pm and confirm arrival at 2:45pm, it will say the order should be delivered by 2:15. Like what? So far my metrics have not been affected by it but still. Walmart may need to converse more with their stores on timing because sometimes the order will not be ready for curbside pickup at all or it may say ready and you still have to wait 30 minutes to an hour. I did reach out to customer support about this and was told you can cancel 30 minutes after the arrival time. You still will receive partial pay and it will not affect your metrics but this is still a big issue. Overall, you still make some decent money depending on where you live. I live in a rural area with only one Walmart and made $80 for only 5 deliveries.

Shame how it works…. At first when you read metrics are for you to be prioritized on offers… thats totally not true, my metrics are high at the moment OTime 100, DropR is 0, Acceptance R is 80 and Customer R is 5… I only get to receive R Robin offers for 6 or 8 bucks at a 20 miles distance Walmart… some times they put incentives to complete an X numbers of trips… they aloud you to achieve the first ones… after that, if you are about to hit the next Ones… they cut you out and stop sending you offers… no matter what time of the day is, and you can go to the nearest store and see how lot of drivers are coming and going… when you call Customer service and ask why? They send you crappy excuses (weather, low work volume, you have your phone updated) last surprise you going to see after your hard work is when everithyng is going perfect they going to drop your Customer rating for what I Can see… that 20 dlls erarn amount p/h is just not true

Great app, needs minor tweaking. So far I have been using this app and delivering for Spark since September 2023, I think the app is easy to use and rarely does it have any glitches. However I think there are a few things they could do to help streamline the process: once you’ve delivered maybe 2 or 3 batches for the day it should stop asking if you’ve arrived and just ask where you’re placing the delivery, also completely skip asking if you’ve checked delivery notes, because one you get into a routine you should do this with every delivery, I hate that step. Also it would be really nice if it automatically told you which area is having the highest amount of orders or being able to view each area without having to change your delivery area each time. My metro area is broken down into several areas and I hate having to take the time to change my delivery area in order to see if it’s worth going to (aka red). Other than that very little issues and their customer service has been helpful when needed.

I don’t know what this review situation is?. I find the app to work fine , I’ve used all the apps to drive for money you can use in my state ( Uber, Lyft, DoorDash, Instacart, Grubhub, Postmates, Roadie, Shipt ) and now Spark Driver. It’s true that when you accept an order sometimes the orders won’t be ready for pickup for maybe 30 or 45 minutes but if you can do another delivery with another app inside that timeframe you won’t feel like you’re wasting your time waiting, and if not even just waiting 45 minutes for the orders to be ready for pickup it is still worth it . The only thing I wish was better is not have to wait 24 hours to be able to see the tip amount from the costumers and the payment method thru a digital wallet , so there’s no instant cash out and you have to wait until Tuesday to see your earnings from the week on the digital wallet and then transfer them to your bank account paying a fee . But all and all you can make good money and you don’t have to shop like Instacart.

Customer Ratings based on What????. As a new Spark worker that has professional training in delivery experience please tell me why I have 3.9 rating after 62 deliveries? I communicate professionally briefly with the customer via text at pick up and drop off. Not elaborating or being annoying only to the point. I handle bags carefully being wise about placement away from doors. I knock or ring bell after following customer instructions. I take a photo. I do not stop after pickup making prompt deliveries. Again, WHAT IS the Problem people? This is MY livelihood! Why are Spark ✨💫drivers in the DarK about customer dissatisfaction!? How does ONE improve with zero feedback to IMPrOVE??? No man has ever succeeded NOT learning from thier failures. This is a biased customer view. I can’t see what I did wrong! The independent contractor takes the heat for Walmart employees my guess. This is an insult to us delivery drivers using our cars to provide Walmart customers convienient delivery while they tank my service. SPARK FiX IT!

Do better please. We want to work but come on!!!. Update: sadly I’ve given this more chances and have experienced the exact same thing about 10 times….. original review: What I’ve just experienced driving for Spark is exactly the reason why I don’t do this often. I waited for over an hour and a half in the pickup spot, order status “Ready” and the guy parked behind me who had been there for 10 minutes received their pickup. Mind you I had my 2 year old in the car. I’m a single mom trying to make some extra money. She was so patient, but an hour and a half is beyond patience. There was still no sign of my order coming out. They offer “incentives” to convince you to go out there and deal with this mess. But I mean come on! “Complete 10 or 15 trips and get $24 extra.” But batches trips only count as ONE trip. And sometimes they will literally lump EIGHT orders/deliveries into one batch and the pay is like $17 🤯 I couldn’t in good faith recommend this for anyone as a means of earning money. Not only did I miss out on those $30 today, I burned my gasoline to keep my child cool while waited in 90+ degree heat. All while the order said it was READY!! Also, it would be nice to be able to see if the order is ready or not BEFORE you accept the order.

Needs better Stability and New Notification Sound. I love driving for Spark, the offers are amazing, I feel Spark makes me feel like if I can’t get on with Walmart, at least I can work for them. However, whenever I am going to change my zone or I have to leave the app and return to it, the app gets stuck either freezing or loading endlessly, and it forces me to keep closing the app completely out and reopening it which is killing my battery life. So I would appreciate if the stability of the app was improved on. Also, this has been an ongoing issue for me every since I started driving for Spark, I would end up missing orders because the notification sound will sound like any other notification I get on my phone so I couldn’t distinguish it. With DoorDash, they have a distinct sound which lets you know you have an offer, so for a future update, I would like to see a distinct notification sound for Spark so I would be able to tell the difference between if it’s an offer or my normal notifications. Will update my stars when these issues are resolved! Thank you!

Terrible app, hardly works. Buggy, glitchy, horribly designed app. Must log out and log in, delete app, turn phone off JUST to receive orders most days. I dont know why this is, the system just loops you out at random and for no apparent reason. Some days the app asks me to verify if im a human more times than i will receive orders. Also while you are sitting looped out of the app, you will notice other drivers pulling up, receiving multiple orders(as im sitting here typing this, it is currently happening to me). There should not be an app this poorly designed that people are dependent on money for. There is absolutely no reason for how poor this app works and when you call for help, no one has any idea how to help. They tell you to log out and back in, and when that doesnt work you are on your own. Most of the time they contradict each other, saying “there are low volume of orders, and your metrics arent high enough”. Then when you go and raise all your metrics to above average, they say “metrics do not effect orders you receive”. It makes no sense. When the app is working, i have no complaints what so ever. But the truth is, the app usually runs smoothly one day out of the week. Unacceptable and i would have left 0 stars if possible.

Wrongfully without Reason Deactivates Me 3x’s now!!. I had repeated cancellations for a week possibly totaling over 30 very frustrating reported every single incident and then got deactivated because it affected my matrix. I even had a customer call me and say that in order was dropped off however I never picked up any orders that day it was assigning my name to deliveries that were never dropped off yet is that even possible and they won’t reactivate me due to their glitches I should be the one their jobs due to the fact that this glitch of theirs has completely controlled my account with my name and making me look responsible for other delivery drivers orders unbelievable, despite all my attempts to appeal and find justice for wrongfully, deactivating it and leaving my livelihood destroyed, and now homeless, for no reason have failed and fallen upon deaf ears with no attempts to reactivate me for their mistake has left me still deactivating without even a actual reason as to why they did it in the first place, which I cannot get from anybody absolutely terrible how this company treats their independent contracting drivers absolutely sad but what goes around comes around and in the end they will end up with bare minimum workers

Poor Customer Service and Communication. Voice over three years of positive experiences and over 6000 deliveries I was actually doing very well. Then when I updated my insurance, I ran another background check and deactivated me because they found a driving while suspended license conviction on my record. Since I knew that wasn’t true, I had to do some research and I found out that somebody else with my same name but different drivers license. A different license plate did get one. When I sent that information in to the background people, they confirmed it and changed my driving record back to spotless. It took seven weeks, 22 phone calls, and for peels just to get them to respond. Every time I called somebody I got different information. They are not on the same page. Finally spoke said yes your driving record was corrected but you’re still deactivated. They don’t give you a reason which is absolutely ridiculous. I’m still not sure why they kept me deactivated, but I ended up finding a better gig so it all worked out in the end. They did lose three families that shop at Walmart though. Both my children and families and now my family no longer shop there. The deliveries weren’t bad but the spark customer service was horrible.

App constantly crashing!. This app is terrible. It constantly has issues and its down like every 2 weeks! Also- all the accidental deactivations that people are going through are so stressful and not right!!!! In 2025 this should not be an issue and you should value your drivers! I feel an incredible amount of stress everyday now because Im so scared of getting deactivated. I love this job and take it 100% serious every single day, but not knowing if we are going to be deactivated for absolutely no reason or because a customer reports false things makes me not want to put my all in it. Its like we are nothing to your company and you could care less if we get deactivated because your app is messed up! Why can’t you get the app right and be a reputable company. Please consider us before you just believe a customer! Also- other spark drivers are purposely trying to get other drivers deactivated because there is too much competition. Another problem is the market is OVERSATURATED!!!! Way too many drivers now which makes it hard to even stay busy. Please listen to your good drivers and the ones that really care about this company and that go above and beyond to provide top notch service. Please. Value. Your. Drivers!

Review from NicerQ. There are a few things that can improve such as the offers being sent, I find I receive a lot of offers from places that are 25 mins or more away from me and those are not good for me to accept because I may definitely not know that area, it may be nighttime, or I may need to be closer to home in case of emergency with kids or a scheduled pick up from school or sports practice. When I don’t accept those my score may lower. I find the timing on some jobs a bit quick, I do my best to complete but batch jobs go strickly by times getting from one place to the next with no time factored in for scanning and placing packages at houses. Otherwise I feel Spark is doing a great job and trying to learn how to shape the app better all the time. Keep up the good work! Also I’m very grateful that there is no long waiting to talk with a customer service rep, usually a minute at the most which is very important. All reps are very pleasant on the phone and do their best to help. Thank you

Sad. As in all things Walmart you get what you pay for. Walmart, Spark and the people of Walmart of course I have no advice for you. As for anyone considering using Spark for gig work I WARN YOU DO NOT DO IT. Do anything else. Take a beating with a baseball bat for 23 hours a day and you will come out better. The App in general is a constant mess and has many problems. The work generated from the App is a dead end no matter how good you make think it is at first, it will end badly and at some point you will be deactivated, you will have no opportunity to appeal regardless of how great you may have performed the work. You will feel sick when that moment comes and you look back at what all you sacrificed to be just dropped as if you are dirt under the “great” people of Walmart. I wish I could make a difference and expose this Spark App and Walmart for the disgrace that it is, but I know I can’t. I can only take the time to tell you from just a good ole boy to anyone who will listen do anything else or do nothing at all but run away from Spark and run as fast as you can.

Walmart Fraud and Greed at its finest.. System is left with open exploits that encourage fraudulent to commit identity theft and tax fraud. Every driver that isn’t who they say they are is comprising the physical safety of walmart employees, customers, and the drivers who are who they say they are. You would think of the due to the liability alone that this presents Walmart that they would close the exploits and resolve the issue. Yet, the almighty dollar reigns supreme. Crazy that violence, threats, physical intimidation, identity theft, retail theft, and tax fraud is something you’d find in a gig job, but here we are. Walmart remaining blissfully ignorant as the cheap immigrant labor boost there bottom dollar and the expense of the safety of all us peasants doing the work and/or being their customers. Continuing to lower driver pay to boost profits and the expense of fair wages to their drivers. Walmart’s only half the problem. Everyone turning a blind eye that immigrants using stolen and fake identities across the country are walking right up to your door, interacting with your kids, stealing from your orders, stealing from the store, but who cares about any of this when your Walmart making billions off the exploitation of your customers, your employees, your independent contractor drivers, and you source of cheap Venezuelan labor.

The app is ok but needs like. The app is pretty good and you could make some good money using it. BUT the downside is at times you have to wait a long time to get your orders. I've sit for an hour and half one time and there has been a couple of times I had to cancel from waiting so long and that's not good for your ratings. There was one time I accepted a shopping order for $50. I was in the store for at least 45 minutes hauling this heavy buggy around with all the stuff. I pay for everything, as soon as I got to the door the customer canceled. There was another time I accepted an order left home, drove all the way to the Walmart, set there for 40 minutes, when a story associate called telling me that the order was no longer available. With each of these incidents I called and reported the situation and was told that I was going to be compensated. Which Spark should be a shame of compensating someone $2.50. Yes I said it guys two dollars and 50 Cent for your time and gas being wasted. I think that is completely not cool. The app also needs a lot of work. There is a lot of glitches. Other than that guys I will say when the times are good, I do make decent money.

Lack of items in stock.. When you take an order to a customer you get your tip decreased or taken away because they all think we work for Walmart. They also bring out smashed/damaged items including eggs and bread. I can contact the customer to let them know before I leave the store, that is if they answer their phone or message. If you are doing a shop and they are out of a product or everything the customer ordered you have no way to contact the customer during the shop only after the shop is done and if you call support they tell you to cancel the trip because they have no way to notify the customer and that will effect your metrics. You can get them to transfer the call to a higher up but with the wait you will be stuck on the phone for 30+ minutes and the app will automatically drop your shop. It’s beyond frustrating when you know you go above and beyond to deliver great produce and products that are old or damaged and you have no control of it. They need to allow more time and the ability to communicate with the customer.

Frustrated 😕. My availability is set & I do change it when necessary. Normally my schedule only allows me to work 3 days a week. For awhile now I either don’t receive offers on those days I’m available or very few. I know they have orders because if you’re a good driver you form a relationship with the online grocery employees. Plus I live in this town so I see these people when I shop there as well. Now the majority of the time on the days I’m unavailable offers come in quite often. Now granite I understand those days that I’m not available are busier than the rest of the week, but it still doesn’t seem right. Now this week I was available almost the whole week and I made sure my availability reflected that. Yet all of a sudden on these normal busy days I have barely received any offers. There are also many times the notifications do not make a sound or they don’t show up in a banner. I make sure the settings are correct which they are & everything else on my phone works. I always make sure my app is up to date.

Good app when you can get offers. I love the spark app when you can get offers. And every single time there is a promotion going on you get about two offers a day I don’t know the rhyme or reason for this, but I see I am not the only driver who has to deal with this frustration. When they offer you a promo do you that says if you complete 8 to 10 trips, we will give you an additional $60. You might get 10 offers that week and some of them you can’t and won’t take because it’s not worth it. It seems like you do better when they have no promo deals because you can never get the amount of offers to even complete the promo it’s like they’re setting you up to fail, I think I have had one good week working for Spark🤑 where I made almost $1000 after that it has been crickets and calling Support is unhelpful and you end up with the same results. I’m not sure why offers aren’t going off all day because Walmart is one of the biggest stores that consumers shop it. Not sure what they need to do in order to fix this but if you have to get rid of the promo deals that they offer that might be a start.

Misleading Incentives. I started Spark driving a couple weeks ago. It was going well until my incentive numbers weren’t being added. I contacted customer support and they gave me a run around about the Walmart I was delivery from. 6 deliveries were added, but 3 weren’t (from the same Walmart) and still haven’t been loaded. The incentive is complete 10 deliveries but a date and receive an extra $110. Nowhere on the incentive does it say “just Walmart” either, so delivery from Sam’s club didn’t count, although there are Sams club incentives too. So thinking I’m going to make and extra $110, apparently I’m not because I’m not getting credit for some deliveries even though they are from the SAME Walmart. Also, when I called customer service my call was dropped and nobody called back, I was on hold 15/20 mins so I never called back, and a few times I used the chat support I got a message that said my issue was resolved and the chat had ended BEFORE I even chatted with a person. I’m sparking to help pay bills in this crap economy, but all in all, it’s really not worth the gas and time if they aren’t going to compensate how they properly should, which is too bad because it can be fun. Guess I’ll stick with door dashing instead.

Disappointing. I have been a delivery driver for door dash for years and was recommended to do download and do this app as well. The verification process took weeks which it already a bit of a turn off but I still wanted to give it a shot. I tried to do my first order and the whole experience was awful. I accepted a bid for 7 dollars. The app sent me to a Walmart on the opposite side of where I was supposed to be. So I had to turn around and drive 30 minutes to the correct Walmart to where I sat there for an hour waiting for the order to be packed. Finally someone came to the parking spot to help and that’s when I was informed that they did not have that order in their system at all. So I called the support line in which I spoke with a gentleman who there was such a large language barrier I ended up just canceling the pick up order on my side. After over an hour and a half on this reliever I was then compensated 2.36ish cents for the whole experience. I was baffled with the whole experience and will be deleting the app. The maps aren’t connected to the app so when you pick which mapping system to use I guess it doesn’t guarantee the right pick up location. I wish I could give it 0 stars.

Shady business practices tips stolen. I did enjoy driving with spark driver until like others have noted tips disappearing. I have kept track since my tips have stopped all week long I received tips and then the customer service says they see them and will contact me. They then contact me and say they don’t see the tips. Which led me to ddi the people giving you your pay. Upon receiving my tax forms it shows there $1700 paper work fee? Where did they get that money? They do not list anywhere when and where the money was taken from me. It gets worse they have no phone number listed or even an email address to contact them. It says you can chat with them but when you log In There Is no chat or contact option to be found anywhere. So I think I’ve figured out where the missing money goes to ddi aka delivery drivers inc. Spark says tips aren’t listed and Ddi takes a huge fee for literally doing nothing and doesn’t say how when or where this money comes from. The worst part is spark drivers wait forever to pick up there items when Uber Eats are loaded right away and get the majority of the work as it is. Uber eats pays way less but at least your money doesn’t disappear only to deal with incompetent customer service.

The more they mess with it the worse it gets... I first started driving for Spark in October 22. When I first started I never had an issue with the app until right before Christmas when they “updated” it, and then all of a sudden I wasn’t getting any order notifications or offers, and I was having to restart my phone all of the time because it was glitching out and freezing up. (I use an iPhone 13)They messed around with the app a little more, and I was getting offers again but they were very sporadic and few and far between, and I was still having to constantly restart my phone. It didn’t matter if I sat in front of my local Walmart or not. They did another update and while I’m getting more order notifications now I’m having to restart my phone sometimes 2-3x per order… And don’t even get me started on my metrics! It seems like every time I go to hit accept the order is no longer available but my metrics are getting docked for me not accepting the orders.. How can I accept an order that is no longer available?!!! I’ve gone from a 92-94% accept rate down to 66%. I’m so freaking frustrated and fed up with this whole thing. It’s making it so it’s not even worth doing.

Bad Metrics System. Been using this platform for a while and I love that you can make very good money. App is very user friendly occasional issue but nothing major. The down side is their metrics system. They have customer rating, on time arrival, drop rate and the dreaded acceptance rate. Based on how many offer they sent send and we accept the problem with this is that often times they send offers from stores that are so far away that you would not be able pick up on time. They don’t consider your gps location when sending offers and the worst part is if we don’t have a high acceptance rate you will not receive offers. Creates major down time. You could at a parking lot of a specific store and you will get offers for a sore that’s 10-15 miles away. Makes no sense financially and time management. They also send the offer multiple times therefore making your acceptance rate do down on same offer. I wish they would change this and that would not count against us the drivers. Perhaps change stores with closer mileage range to a zone. And or remove acceptance rate. Other than this I enjoy the flexibility and working for spark.

Issues since update. Since the most recent update, I have had issues with the app loading, freezing, along with receiving the message about account deactivation (this specific issue was rectified). These could be improved upon as well as substitutions for customers. I would like to see where we can offer substitution suggestions (same product in a different size, similar brands, similar price, etc.) & improve upon when an item is not found because it’s out of stock but still be able to resume shopping. The ‘Shopping’ part could also be better in organization such as shopping non-perishable items first. The only other issue I’ve had is delivering to an area where S.O.S. doesn’t even work & been unable to utilize app functions to progress to take pictures to upload. If there was a way to do that after reaching a serviceable area, that’d be great. Overall, I enjoy delivering with Spark & meeting the customers. Most have been delightful. Customer support has also be great when I’ve needed their assistance.

Not getting orders. The app is very user friendly and easy to use.. but as far as making money goes, spark is very hit or miss and not a reliable source of income at all. Not sure what has happened for the month of January, but I have been getting little to no orders for hours at a time and when I do accept an order, Walmart employees are taking EVEN LONGER to get orders ready than they were before. I’ve been having to call the store multiple times to check on orders, just to be told that their system never even checked me in. My metrics are good, so I’m not sure why orders have stopped all of a sudden. I’ve tried sitting in Walmart parking lots, deleting and reinstalling the app, logging out, everything and nothing has helped. I’ve even rush ordered groceries with my own Walmart+ account, then turned on spark just to see if I would get the order, which I never got for a whole 2 hours. I had to call support after 4 hours of waiting just to be told that they couldn’t find a driver to deliver the order. Needless to say, I had to cancel my own order that apparently was never sent to me or any other driver. There has to be something wrong with the system! There’s no way people just completely stopped ordering groceries.

Decent app, needs some improvement. Current update is showing fewer and fewer orders, the new 3 part orders don’t cover the cost of delivering them. App needs to provide a map of the store like scan and go does to help us find item locations. New update has us limited to one device signed in at a time, I use a tablet to do the orders because it’s larger and easier to see items on the shop orders, and is easier for customers to sign on, it has data but it doesn’t have a cell phone, so shops now go like this, sign in, identity verify on tablet, start shop, customer messages, sign out of tablet, sign in on phone, identity verify on phone, answer customer, sign out, sign in and identity verify on tablet and resume shop, customer messages again, repeat above. Needs to have a way to link a data capable tablet and our phone and use them at the same time. Apps not too bad to navigate. Doesn’t support split screen like other apps do. Rejected orders continue to be sent back pulling your score down each time you reject them. Review time too short to check before taking the order. You only see the base order not the edited order. No explanation as to why customer rating falls, can’t fix what you don’t know is broken.