Planet Fitness Workouts App Reviews

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Needs to be better. Ok lets start with what this app absolutely must be able to do for five star rating. You go use a machine for 30 minutes and at the end it tells you all your stats. You should be able to use the scanner with the app and have all that info loaded immediately. PF needs a more modern app with serious tracking not just an afterthought. Manually entering info is 1980 working out and most things you donat PF aren’t listed anyway. Workout, quickly scan the machine, automatically updated in the app. That feature alone will drive more business to the gym because people love seeing instant results. What it does well? The workouts are nice to have especially for beginners. It gives you a guideline instead of wandering around just randomly trying machines. Checking in is easy. Crowd level is nice. Check on your membership status etc. I mean there is use for the app but it is average at best. Let’s take it next level.

Not an fan!!. I purchase two memberships. Both are associated with my email address. The app can not handle this. The app also can not handle if you need to change your email. Tech support can not figure out how to fix this. I have spent hours, many emails and phone calls to no avail. Their advice at this point is, “Just make a new email”. I keep getting emails from their PFmobilesupport with the heading, “We are all good”. NO WE ARE NOT ALL GOOD!! We are FAR from good. Started trying to trouble shoot just after THANKSGIVING. No resolution. Absolutely unbelievable. Not a fan. I do like the gym. They do an incredible job keeping the gym immaculate. Kudos to the in-person staff for that! Just looked back at the developer response for about 20 reviews.,. It’s a “bot” or automated reply response. EXACT Same response for each review. Don’t bother sending an email asking your clients to rate the app if you don’t have the time or the interest in the responses. Adding a canned “Developer response” Is disrespectful to the people that actually took the time to respond to YOUR EMAIL REQUEST. I’d rather see no response than a generic call your club or contact the app team with any concerns.

Good job developers!!!. Before the recent update I felt very meh with this app, it’s only purpose to me was seeing the class schedule and having my card on it. But since the update I find myself using it very often!! It’s so much nicer to log your activities and it now has exercises you can do based on level and muscle group which is incredible. Only thing I would want to change is the variety in the exercises section. A lot of the exercises involve TRX bands, kettlebells, or ropes and my planet fitness doesn’t have those, even if they did some exercises require all of them and I wouldn’t want to take that much equipment. It would also be nice if you could search through those workouts and just search “core” and those would come up. I’d also love for more exercises to be included in the activities section and for you to be able to adjust your level and calories manually, the app often says I burned less calories than what the machine says. Other than those few things the app is 10x better than it used to be!

Lost function for form. App looks really nice but they dropped the ability to effectively track workouts. I loved the xCaputure feature as it made logging information from treadmills and other PF equipment a snap. If you had to manually input the work out it was no real issue. With the current app workout tracking has effectively been eliminated. Not sure if that is the intent or if they are planning on rolling out updates as the new platform rolls out? The lack of clarity of whats to come makes it feel like the users are not apart of the cycle of development. Its basically come back time to time to see what we have done and hope you figure how to make it work. I need the app now for one reason, to show my membership. Everything else is just to attract people into the membership, no one is working out to the app, ever. If you could help track fitness progress as previously had with the clunky versions then there would be some value but it has been lost with the updates. So sit up and bring your pencil and log book, we are back to the basics people.

New member. I recently joined Planet Fitness after being with LA Fitness for 6 years. I left due to machine conditions and machine availability. I am pleased so far with PF, they gym smells nice, equipment diversity and availability is right where I feel acceptable. Staff is friendly, they are not trying to push you to buy anything like LA Fitness. There are trash cans, cleaning spray and wipes available every few steps and seems like people actually clean machines after themselves, something I never saw before. I enjoy the 30- minutes express workout station. The app has videos showing you how to use every machine in there and the machine also has pictures to show you how to use it. There is a hydro machine, massage machine, tan machine, and another machine for their members. There is a lounge area. The gym has wifi. I can go on and on as so to why I love this gym, I am truly pleased with the gym.

Not integrated enough into the workout. Been to PF many times as a guest on the wife’s account and the best bud’s. Got tired of working out on other’s schedules so signed up and was excited to download the app for myself, as I had previously had to pay for 3rd party fitness tracker apps. I like that there is a list and instructions of exercises and a list of trackable activities. The problem is, the exercises are not all on the list of activities. I want to track my reps, sets and weight on the chest press for instance so I don’t have to use the 3rd party app anymore or keep notes, but that exercise is not available on the list of activities. This and an option to create personal workouts based on available exercises would be golden. I read the earlier reviews so I’m patiently waiting for Apple Watch integration. Until I can track the exercises I do there, this app is nothing but a virtual black card to me.

Xcapture replacement is terrible. As a developer myself, I feel really bad reading the reviews here, as I can tell a lot of work was put into updating the design of this app. However the reason I came here is to see if anyone else had written about how to properly log a photo of my TREADMILL workout, literally the most common cardio machine at any gym. Unbelievably, my worst fear confirmed, the app no longer has the “treadmill” option, and they have also “discontinued” the snap a workout feature. That feature was so helpful for me tracking my fitness history. But ok, I have to enter manually now, I could reluctantly accept that. Then I learned that to add insult to injury, you can only use the “walking” option as the closest thing to treadmill, and there you can only log your speed and minutes, not your calories or incline. From reading reviews, I learned the super buried feature where if you enter your height and weight, it will calculate the calories, however without the incline info, the calculation is way off. Friends, I feel bad saying this but this update is *terrible* — I have never regretted updating an app on this level. The old version was ugly, but it was super useful, and i used it a lot for a very important part of my life. The new version is useless to me. I have been an iphone user since 2008, and I this is the first time i can remember writing any app review. I can only hope you can work quickly to restore needed features to your paying customers.

My Personal Review of PF in Grand Haven, MI.. I joined PF a couple weeks ago. I went there a few times to exercise/workout. Then came the Corona thingy and now everything in life changes overnight. I fully understand that PF is doing the correct thing until all this blows over. Now, I am quite impressed with Planet Fitness and all the newer equipment and environment within! I am however wondering why there is no scale to weigh yourself on? I have been a fitness club member at other gyms around the USA and they all had a body weight scale. I do like to weigh myself on an accurate scale other than the junk we have in our bathrooms at home. Therefore, only 4 stars because I want a scale at my PF. I read the information about responsibility of one self and that of PF. I am just wondering though if the staff members are trained in CPR? I was a trainer years ago for Gold Gym in Los Angeles, CA. It was mandatory to be current on your CPR certification.

New Version took away basic functionality. UPDATE: Per the developer’s response to my original review, I have opened two different support tickets from within the app and have yet to receive a single response. Their canned replies here seem just to make it appear they are listening. ORIGINAL: The newest version of the app took away the one thing I was actually using it for, tracking distances of my various workouts. Now when you record a workout all you are entering is the time. There is no field to enter distance. So all the entries I had for the entire year, leading up to when it silently updated on my phone are now lost. Additionally, when you do enter the time of your workout, it defaults the Calories calculation (which is ALWAYS much lower than what the specific machine calculated) but no longer gives you a way to override the calculation. Previously you could override it with what was displayed on the machine. Also there is no way to see summaries of previous months/year to date/... beyond the current month (August as of this review). Because of this change the only thing I will prob end up using the app for is to display my ID card to get in the door. As a software developer I appreciate the need for updates but not when you take away basic functionality that people might be using. A definite step backwards.

Pretty Useless. I agree with the August 2019 developer-reviewer who complained about the loss of features. The treadmill is missing. We don’t need a general exercise app recording our walking, biking, karate times and calorie burns. We need each device in the PF gym and the ability to track our chair settings, weights, repetitions, calories, times, etc, etc. I use the elliptical trainer, from which the app allows me to record only my time and calories burned. Hills, fat burn, levels, etc? Nope. I do weight machines and can’t track any of that. Did I lift 50 lbs last week? Should I raise the weight to 60 lbs, but I might have already done that? What’s the seat setting again? It’s nice that you’ve provided instructional videos for workouts. Really it is. And the app is pretty. But it should support your customers in their gym routines first and foremost. Not exercise mat routines I could do at home. Your gyms should also have functional wifi. I often can’t record my exercises in the app because the wifi signal is unavailable. Mind you I have been listening to online music but the PF app fails to connect. What’s up with that? I’m disappointed with your app. I don’t see that you’ve fixed anything since August btw.

Stuck on loading page again. Haven’t been able to get past the loading screen for a few weeks now. Sometimes it will get to the “Retrieving membership” page but that’s it. I was able to delete and redownload the app a couple times to get to the check-in screen, but that workaround was very annoying and also stopped working. Support told me to clear cookies and browsing data on my phone before reinstalling, which did not work but I did lose all my open tabs on safari lol:( tried to get a real key tag, but my gym doesn’t have any for black card members right now. So frustrating!!! Edit: I was told to try to connect to wifi…. Seriously? Of course I have tried that. I have tried to open it on my own wifi (1200mbps, plenty of speed) before leaving the house and it still won’t get past the loading page. The app consistently does not work.

Planet fitness. I love the gym here, but the app is useless to me. The key tag for the Apple Watch dose not work at all and within the app should go with the workout you do for a plan. It would be nice to open the app say I want to increase muscle index, loose weight, or even yoga and automatically come up with a schedule of how many reps weight and set goals without watching a video, according to your weight height and level you choose. At home or in gym and again with the watch please include this to Apple Watch with time frames and plans it would be much better then a video that you can barely see when your at the gym all you have is a 2x5” screen nothing to connect too and a million other ppl around. Also like Dunkin’ Donuts or gas stations apps should be points to encourage more time at the gym for a free shirt towels drinks etc instead of discounts only to a lot of places most people don’t care for. Setting goals and point system would be nice

Please improve the Apps ability to schedule classes.. I love everything about planet fitness and would have given them a 5 star review, EXCEPT for the ability to schedule classes on their App. Their classes fill up SO fast and the App is only giving me the ability to book one week in advance and the time slots I need are usually taken. This could be remedied if it let you book farther in advance. That being said, if you call in, the front desk is more then happy to book for you but it’s difficult to plan your week without being able to see what classes fall in what time slots, because they switch up from what time the classes are offered. Please PF at least give the App the ability to book out the classes two weeks in advance or add an additional trainer and classes. Thanks for your consideration.

Terrible, terrible, terrible app. Where to start? I only use this app to check into the gym and since it isn’t optimized even the slightest it takes forever to even load and you have several screens to go through just to get to your “keychain” login. You can park furthest away in the parking lot and start trying to load the second you leave your car and it still won’t get to it by the time you reach the front desk. Also, it dumbly needs an internet connection where they could have made your keychain static and the approval for it go through the front desk computers when you scan in. But noooo it has to be the slow and hard way. And on top of that the terrible WiFi provided by the gym logs you out constantly so if you show up to start your workout and you get close enough to the gym to grab their WiFi it blocks your keychain from loading as you’re on the WiFi but not connected to the internet because you have to sign in over and over every single time. So you have to either forget their network every time or go through their even slower sign in process just to not be interrupted while trying to access your keychain all so you can just scan in to begin your workout. Ridiculous. Atrocious setup. Negative stars for this app and the geniuses who came up with this 1990 AOL level sign on process.

Covid prevention. For the most part the cleaning of equipment and surroundings is well maintained. However... the mask enforcement is lax. I held off posting this as I have informed management of non maskers walking and working out on 3 occasions and left. I’m 71 and had canceled my membership when covid started and quarantined at home for months. I needed to get back to working out and have survived by masking, washing frequently and avoiding crowds. I go in mid afternoon so I can avoid any close contact and disinfect constantly. I have no problem with those that lower their mask while biking or treadmill because I can avoid them. In the past when there were several non-maskers working out near me I simply left! Yesterday, again I moved to other areas while an unmasked man continually came close to where I had isolated myself. We are in a pandemic people! I need to work out too! As well as employees are doing on the disinfecting, they are failing on mask requirements! Are other gyms allowing people to not wear masks???

Awesome, but needs one change.. I’m a lifelong athlete, but a newbie to gyms. Planet Fitness has been a fantastic experience and has motivated me to continue my fitness journey, but the app could use a tweak. My only complaint is that the Activity Tracker does not have the actual gym equipment and gym exercises listed, apart from cardio. For a perfect app and experience, I would appreciate if the developers would consider adding the machine workouts to the list of activities. This would create a more accurate “mins of exercise,” and would more accurately account for burned calories. Personally, I know that I would be much more motivated to work out and hit burned calorie goals if the app registered every available gym machine. Overall, the app and gym experience are fantastic, but one change in the app would create a huge difference, and earn a perfect five star review.

Great App and Great Fitness Club. Totally impressed with the equipment and the staff at Planet Fitness in Avon, OH. All the staff is very friendly and will answer any questions I have. Kevin M, the trainer is very knowledgeable on what types of exercises would be best for each person he meets. He has a great attitude and has given me so many good tips about the equipment. The Design Your Own Program is another added benefit which allows Kevin to customize the workout to your own goals. I didn’t know what to expect when I signed up. So glad I did now! The app (using iPhone) not only stores your card so you don’t have to carry it with you, but it makes it very easy to see and schedule all the classes available. An added benefit is that it lets you put the class in your calendar after signing up. It’s also nice to check your schedule later to see what you have signed up to take.

Works well. I like this app because it fits the gym. It doesn’t fit every gym, nor ever kind of training. It fits the judgement free zone, mostly machine gym and the kind of lifting that goes on there. It has videos built in to explain things. It lets you log and record your progress. You can take a picture of the elliptical, treadmill, or bike screen and it will log the numbers for you. You can post your workouts to social media and link it to a variety of other apps. Post a picture to their success stories section and you might win a TV. I have my membership card linked to it, so it scans from the app and I don’t have to carry the card. This is handy for everything from buying a drink to reserving a massage chair. The reason I gave it 4 stars was Planet Fitness’s 30 Minute Express workout. I like the workout. The app has videos for all of it. The app won’t log the workout. You can select “yard work” as an exercise, but you can’t select Planet Fitness’s proprietary workout on their app. That’s just annoying.

App is garbage. I’ve noticed that many reviews on here are actually reviewing the gym not the app, and while PF is an ok gym for the money, the app is complete and utter garbage. Half the time you can’t log in and It’s extremely buggy in the app as well! For instance, if you try to go in and update your profile the app will bring up the keyboard for only a select few fields and when you try to save it won’t saying that fields are missing... that is if you can get the save button to actually register. This app is extremely buggy and the fact that it hasn’t been updated in over a year and looks like it was designed for the iPhone 4 also is a huge letdown... I really hate the concept of carrying my card around since all my other cards are kept in my phone now days, it I’m not sure if it will load for me when I get to the gym! I have a Y membership in addition to PF, I only hold on to PF for the 24hour access, which helps with my work schedule. I’m seriously thinking of getting rid of it though due to this app!

Planet Does Us Right. I love Planet Fitness, I just recently joined and had been a 24 hour Fitness member for a while but hated going because the lack of equipment due to always being hogged up by body builders. I would go try to work out and they just stand there staring at you and kept asking if I was done, when I had just gotten the equipment after waiting my turn. Planet Fitness has tons of equipment TONS and there’s always something available to do. Not to mention the levels of membership ranging from $10, $12 and $21 which is the Black Card Membership that allows me to use the gym on my way home from work and the one by my house on the weekends. Plus not only that but the Black Card Room with tanning booths, total body enhancing booth and hydro massage with massage chairs. I love it, there are no pushy trainers, No body builders, just average me and average others who have the same goals in mind, lose weight and get healthy. Would I recommend Planet Fitness to those who are intimidated by the big gym, yes I would. The only thing I miss is Body Pump class but I remedied that with my own body pump setup at home. The staff is nice and everyone has to wipe down their equipment after use with cleaner provided every where, even Monk would be impressed. Thank you Planet for catering to people like us.

Love the gym, but the app leaves a lot to be desired. Joined about 3 months ago. Super equipment, very clean, and never too crowded. Love the experience at the gym. Pros - it will track when I’ve checked into the gym - it will generate a QR that allows me to check in at the desk Cons - it wont display utilization of the PF black card amenities such as tanning booth, massage chairs, etc… - it wont record my activity without me manually entering the information - it doesn't interface with the Activity App on my iPhone (which will automatically record my activity) - the apple watch’s PF app functionality is worthless, doesn't work for check-in, and gives me a message to have my iPhone in close proximity. (I have a cellular enabled apple watch and would like to not have to carry my iPhone into the gym). I received the following response to this review. Really makes me wonder if the developer really knows what they are doing. There is a PF app that installs on my watch with the installation of the PF app on my iPhone. Dear THOMAS, Planet Fitness Holdings, LLC responded to your review of Planet Fitness Workouts Planet Fitness Holdings, LLC "Thank you for sharing this with us! Currently, our app does not support third peripherals such as the Apple Watch. We thank you for the feedback as we continue to grow the PF mobile app! "

App will not work. I have been a PF member for many years. In general, I have had good experiences until the last year. The app quick working . I have tried every tip online, I have a new phone, new everything and the app still will not work. The problem that creates for me is about to force me to cancel my membership as I’m getting “bullied” at the gym because my app won’t work. The front desk staff has been less than nice regarding this. On several occasions I have had a staff member act as if I’m trying to sneak in even though he is looking me up on their computers he has even told me that it’s user error and that I’m the only person that is having an issue. PF is supposed to be a judgement free zone but I have felt nothing but judged because my app won’t work. I requested a key chain check in card and was told that’s no longer an option so, what do I do if my app will not work and I’m ridiculed when someone has to manually look me up. ? *the latest version does not work either .

App failed to tell me. The app failed to tell me my payment was not good enough; in fact, it accepted the payment. They charged my credit card $11 to get started and had me sign up with bank account, didn’t deny the online bank at the time, said everything was good to go. We go in and they tell me I need to open up another bank account because they don’t like the one we are using. Then proceed to tell me I may be responsible for the annual fee - granted we have NEVER used their gym equipment! Even our 11 yr old said, “oh, so they basically scammed you!” YUP!! If I get charged, I will contact everyone I can to hold them accountable for this scam they are running. They should have never accepted ANY payment if they didn’t want me to use that bank! We will NEVER return and will be sharing our experience with over 70,000 TikTok followers as well. Shame on them for their poor business practices. Run far away from this one!

App is ok…ish with lots of room for improvement. The app is… ok. A few recommendations would to include a map that shows where a machine is. I get their decided by group but a map would be nice with the layout and machines pictured. And secondly their needs to be a way to track different workouts or activities you did. Like so you could add in or create a routine so you could follow it in the club. And that’s where a map comes in handy so u can plan exactly where to go and what to do how long to do and at what weight. Also videos of how to use the equipment would be nice. Not just in the pre created workout section. I’m a newbie gym goer and can’t remember everything and would like to plan something out before going so I’m not a lost puppy. And I don’t have time for the trainers to show me. The times just don’t add up. I need a visual picture of what I’m going to be doing not a list. That’s gibberish sounding to me.

Simple, works well.. My only wish is that there would be a way to create and save workouts you currently are doing and workouts you are planning to build yourself into later. It would be nice to simply select the machines and various workouts listed in the workout section and create a list, along with the sets and repetition rages. For someone like me, until I learn all of the gym equipment by heart, it helps to have a visual guide as to what order or what machine I am supposed to be using, as I have a specific plan based on my medical conditions, and can’t remember the equipment very well. It limits my ability to utilize just any machine. A feature like that would really help me keep a routine with what I am doing and plan out with a trainer what changes I should graduate into down the road. Please, please, PLEASE create features like this so I can reference a plan directly on my phone. I do love the videos along with the workouts that show you how to properly use the equipment.

Perks Points Buggy. I’ve missed out on two 25-point bonuses due to Perks Points not registering my check-in. To start March, my check-in did not register last night either. The front desk makes a note in your acct that you were “not fully checked in” and missing points, but you never get them. Moreover, Perksville never responds to concerns. Their auto-reply only states that they are experiencing high volume, so if you lose points, it will never resolve. I spent two hours in club, weightlifting, treadmill, and massage. I checked into the club AND the massage table, and not one check-in registered my presence in club or awarded my 5 points! Yeah, I get my workout, but I want my t-shirts! Incentive programs need to work. I am Black Card member and can appreciate the cost of PF as compared to other gyms, but I have a free gym option on the AF Base that has a cardio room and a weight room with power racks. In PF, I am paying for convenience and the “brand” to work. Call me lame, but perks often compel me to stop by the gym and “actively” recover. Please debug your Perks.

Okay at best. Joined the other the black card membership because they had a promotion, their rates beat everything around me and it was the closest location to my house. I signed up without having the in person tour so I was surprised when I found out there was no bench press or squat racks or any free bar weights of any kind really. I also had problems with the gym being packed most of the time with the exceptions of Friday nights and weekends which every gym usually empties out on. The final thing that got me is that I found out I have access to a program called active fit through USAA because I’m a service member. That plan allows my to pick 5 gyms for $25 a month so I went with that and needed to cancel my member ship as I would still have planet fitness through the new program. I searched the app and searched online and couldn’t find any way to cancel. I called and was told I would have to come in to switch my membership to the active fit account or to cancel. I find it very annoying that I can sign up online at home but have to come into the store in person to cancel. I see that as shady tactics designed to prevent you from canceling or to make it difficult so they get you for a few more billing cycles. Either way I think I’ll be moving forward with a different gym and I encourage everyone else to do the same. I will admit, if all you are interested in is cardio, that seemed to be the one thing planet fitness excelled at. Other than that, seek fitness elsewhere.

Absolutely Ridiculous. [My opinion!]. Planet fitness is well..not telling the truth to some people. Basically, it takes more money then said out of some peoples account. KEEP DOING THIS AND THE PERSON WILL GET BROKE. I signed up for it and they said it’s 10$ a month. But right after the month, they took out 50$. Yup. 50. I was confused about that and went to tell them that they took out more then said and they said that “The machine did something wrong we will fix it.” They didn’t. I’ll get to that part soon. Anyways, they tried to bribe me with saying the next month is free. I agreed and told them to fix it up and take the right money out. The month after they took out 54 DOLLARS. I was so mad and went to planet fitness and told them “You guys took out 54$!” And they said it was a late fee. What kind of late fee? They don’t need and do “Late Fees”. I was so mad and broke out. I yelled at them and they were lying so I signed out. I told them if you guys take out more money, I’ll literally come back and you guys won’t have anything to say. After all I signed out. That’s it.. that was why I voted 1 star. They deserve 1 star.

App upgrade failure; lack of customer service. My Planet Fitness app always worked fine until 2 updates ago. Now nothing will load. It just says “Oops, make sure there is an internet connection”, which there is a strong one. I submitted a question asking for help on the Planet Fitness website. I received a canned text instructing me to do what I had already done, such as uninstall and reload the app, which I’ve done several times. No one ever contacted me. I sent another message. Received the same canned text message and no one ever contacted me. No way to reach a live representative. I went into the Planet Fitness gym in Rooney Ranch in Oro Valley, AZ and asked to speak with a live customer service representative. They sent an email for me. Never heard from anyone. I went in again, and again they sent a message for me. Again, never heard from anyone. I’m very disappointed in the complete lack of customer service from Planet Fitness.

Disappointing Update. The app is saturated with workout instructions, and videos now. The calendar of events tab might be useful to people looking for classes to participate in but what I’m really annoyed about is the fitness log. They took the fitness log from the previous version and downgraded it. No more uploaded pictures of the machine you used. The app only wants to know how long you were on the machine and at what intensity you feel you worked. A couple exercises allow you to input a more realistic metric here (like miles per hour for running) but most are vague and useless in terms of calculating any kind of calorie burn or whatever other goal you have set for yourself. Until they actually take their app seriously, I recommend using something else. Suggestions for improvement, CAPTURE THE METRICS FROM THE MACHINE, no brainer right? People aren’t coming to Planet Fitness to play lacrosse or ice hockey (they are in the list of activities, not kidding) so remove the fluff from your list. Lastly, add a general food diary. It doesn’t have to be super complicated with a massive collection of foods to search, just make it so foods can be added and saved to be easily used again later. People going to the gym often pay attention to this stuff and are willing to eat the same things regularly to see the gains they want. You get 2 stars because 1. you made an app which means you care and 2. you at least attempt to track fitness—well done. Now do it better.

Last update bugs? (Updated). (Update to state that it seemed my phone was the problem. I replaced the phone today, reloaded apps etc, and the app is working as it did previously.) Updated the app before I went to the gym at 4am to avoid the crowds. Once there, I could not enter activities, and once at the workout screen, could not leave it without closing the app for awhile. I restarted iPhone twice, then deleted and re-uploaded app from App Store. Still not working. I have generally really appreciated the app for what it does do, although it’s definitely lacking. Cannot track weights progression. Running speeds are only measured as whole numbers—no decimal—so also no tracking progression or intensity. No PF30 tracking or HIIT or other circuit or interval training tracking. And the crowd meter baffles me... It seems like one tick line equals around 5 people??

WARNING: Don’t update KEEP the current version. I completely regret updating to the newest version. Wish there was an option to go back to previous version. I was suckered in by the constant advertising of the new version at Planet Fitness TV. It looked nicer and supposedly better options. ONE it looks ok. TWO new version doesn’t let u sign on w finger print like the old version u have to manually sign in and out each time so 5 years ago! THREE and the one that bothers me the most is the old version had a section to show all ur check-ins this one does not. I thought updating meant keeping the options from the older version and just adding more options to the newer version. NOPE! So if u like ur old version DON’T UPDATE 😐 ~~~~~~~~UPDATE BELOW~~~~~~~~~~~~~~~ Received response from developer that we can always sign on online to get all the info they took away w/this disastrous update. What kind of response is that! That doesn’t help at all. The point of an APP is to have all the information you can get from online AND that info WAS available on the older version. 🙄😒

Bye PF hello Blink. First let me say that I’ve been a member for over ten years. Probably like 12-15. Anyway I was “grandfathered” into the old price so as long as I don’t cancel it stays the same which I love PF for doing. Planet fitness re started my membership after the pandemic without even notifying me. I didn’t agree to it. I was charged for two months before I found out. Other apps had me click the link when I was ready to start my post pandemic subscription again. This GUARANTEES that I’m okay with the charges. Planet fitness just starts taking money out of my account without telling me. When I called the guy told me “sorry but we got your money now”. And chuckles. That made me furious. He told me to I have to come in to cancel my membership which I didn’t wanna do. So I never came in to cancel but he cancelled it anyway. Then when I go to work out they said he wrote that I was a “rude customer” in their notes. There’s a blink fitness that just opened up next to my house… they are quoting the PF guy on the phone now. “Sorry but we(blink) got your(my gym membership money)money now”. PF becareful who you hire. Ps the guy that helped me with figuring out why my membership was cancelled was actually a really great employee who knows how to talk to customers even when there’s bad news involved. Maybe HE should be answering the phones.

Unclear policies, Poor guest service. Reached out to planet fitness about a question regarding hydro massage chairs and guest access… have been given opposite responses by clubs, one insists it’s against policy, but another placed signage on the walls informing guest access is fine on hydro massage’s. Reaching out to member support, after sending a long, thoughtful message, within less than a minute after submitting my request, I was clearly only messaging a bot who responded with a generic answer and invited me to visit the club. Normally, I would be okay with this response, but after giving nearly all my personal information along with the local club I visited, I was told the reply would be from a member of member services. Instead, all I got was an automated answer to my response, NOT from my local gym, and wasted time. This was the last straw. After being an on-off member, I would expect more change that encourages the guest from pf.

Unable to sign on!. The new version iPhone app is not working as it has changed the sign in requirements. The web site, which holds your information and billing info plus email account, has the two sign on blocks as “user name” and “password”. The email address is not part of the sign in procedure per web. The app on the other hand has the blocks as “email” and “ password”. Your user name is not you email account. The app is unable to sign you on as it does not accept your user name in the email box. If you do have an email address and you enter that, app fails to log on as it seems to compare the email address to your user name which in most cases are not the same. I tried several work around ideas which all failed. Deleted the app and reinstalled app. No go! Sent support email on this topic and a recorded “ canned” email returned without any reference to the issue. The only way to get around this programming error is to use another email account and create a new sign on. I don’t want to have to get another email account just for this app. Fix it! George

Need to be able to check club capacity in other clubs. Yaaaaaahhhhhh, you fixed the below issue. Wow, that was a quick fix. Thank you. I’m glad I own sone of this stock if this is how fast you guys resolve problems. So now my star rating is a perfect 5 : ) I actually like the app but I’m hoping it’s developers can come up with an easier way to check multiple club capacities. When you check club capacity and it’s maxed, there is no way for you to select other club to check capacity. At least not easy. I mean, if I did some laborious finger clicking to make another club my club then I could check it but it shouldn’t be that hard. I’ve tried every option but all you can do is get the directions and call the other clubs. Of which, they are not answering the phones because everyone is calling for the same thing. You should be able under find another club to check it’s capacity. Don’t know why the developers were so short sited. If there is an easier way, it’s not under the obvious function one can do or select from. But, the major function of the app is good.

Sign up process is close. 3comments on the sign up process: 1) I briefly left the PF app to swap to my bank app to get my routine number and account number. I was gone about 45 seconds, but when I returned it lost my place and didn’t save any information, so I had to start completely over. 2) When collecting info it gave me a pick list of gyms I used to be a member of. On this list was “Gold’s Gym” but it wouldn’t let me submit the information with Gold’s selected because of the apostrophe, it kept giving me an error that my string was not a valid alpha numeric. What a useless error message for someone who doesn’t work in IT 3) it’s ridiculous to collect both my credit card and routing number info. Why can’t I pay my monthly bill with a credit card?

Bring back the old app. Since I did the update I’ve had nothing but problems with the app. 1st it wouldn’t allow me to login with my email address sayin that it couldn’t find an account with my email address. I’ve been using the app for over a year and have had the SAME email address! I’ve even gotten emails from Planet Fitness from said email address!! I went the route of signing up for an account, since I had given up hope of tryin to save my progress, only to get a message there was an account already created with my email address. 😡😡😡 I then get a message that says I will get an email to help me set up for the new stuff & login with the app. I NEVER GOT THE EMAIL! (And yes I checked spam & trash nothing there.) I just ended up resetting my pw & I got in some kinda way. Secondly, it will not scan my barcode so that I can add my pass. I tried my old barcode from another location b4 I transfer and the new one. Nothing worked. I really like the app bc it’s helping to track my exercise and works with my Fitbit too. I don’t know whoever approved this update to launch but they need to make sure that an app is going to work b4 you push an update to the masses. UPDATE Got a response from the developer I needed to go to the gym for assistance with adding my barcode. When I asked what I needed to do I was told that they had nothing to do with it, that I need to talk to corporate. Why tell me to ask for assistance if I wasn’t going to get it at my home club?

Lots of unnecessary content. I use this app to scan my club card. Other than that and the crowd meter, nothing in this app is where it should be. “Perks” should be under the “my account” menu because it directly relates to my membership. Why is black card membership apart of the main navigation also? If you’re not a black card member you’ll never use this screen. You’d think logging your activity would be the most important feature of this app and its poorly designed. I go to the gym to workout, why do I have to jump through hoops to log what I did? You’re limited in how you can view your activity and the tracker doesnt even account for half the machines available in the gym. There’s a lack of intention behind how you designed this app. Redesign it PF.

Great, but wished.. I gave this a five because I think the app is great! My favorite feature is the membership scan. It’s so nice to have the membership scan on my phone not have to worry about the key fob. For example, my daughter took my keys and left early and I had to give them my name, date of birth, blood type and all my life information, so I could tan after my workout. That’s when I was told about this app! LOVE IT! I can now leave everything in the locker and tan, massage bed, etc... after my workout! However, I wish it would sync with iPhone, Apple health and Apple Watch. I use my Apple Watch and Apple health for everything fitness. Just some suggestions, maybe for the future! But great app and definitely worth a download!!!!

10/10 RECOMMEND. If you’re looking to just stay healthy and work out in a non judgmental environment then I’d highly recommend Planet Fitness! I have the black card membership ($20/month) and I get a personal trainer to write out a workout plan based on my needs for FREE! I was always in sports growing up so I worked out constantly, but you know you graduate and adulting happens so I haven’t been in a gym in a few years! So gettin the help I need from a personal trainer to help me get my mojo back is amazing!! People have said its “lame” at PF, but those are most likely the people who are competing or have been working out for years and are trying to maintain their muscular physique! PF is definitely for the average person just tryin to maintain a healthy life, but also get the results you’re looking for!

Expand the gym hours. Every since Covid hit the gym closes at 10:00 p.m. when I bought my membership it was open all night. Then they lied saying that gym was only closed early due to Covid cleaning. Then the next lie was they can’t get staff for overnight. Six people have tried applying for overnight positions but, never got a call for an interview and the gym remains closed. I find it hard to get to the gym in time to get a good workout in. I don’t know why the managers lie saying they are going to open up later but, never do. They don’t even expand their hours until midnight. They consistently kick people out at 10:00 every night and at 10:05 every employee is walking out the door. But, they lead you to believe that they care about your workout and tell me about their one Kansas City location that is 24 hours but, it’s 38 minute drive one way. I’m about to cancel and go to Genesis which is open until midnight for five dollars more and actually cares.

Issues with Apple Watch connection. I used to be able to have my keytag show up on my Apple Watch but now it always says ‘Please log in to the app using your mobile device’. I am fully logged in on my phone (that my watch is paired to). I’ve tried uninstalling the app from my phone and watch multiple times, logging out and back in, unpairing and pairing my watch with my phone— none of it fixes the problem. iPhone 13 Pro and series 7 Apple Watch both using most recent OS… I would prefer to not have to bring my phone into the gym all the time, but now that my location (all PFs?) no longer issues physical keytags, I have no choice. You’d think if PF is going all in on digital keytags, they’d make sure they work. The app on my iPhone does work, but basically is just a very bulky and slow-loading app for what I only use as a keytag (the other features are pretty much useless to me).

Good, but could be better.. Having just joined Planet Fitness the other day I have now had the chance to take its app for a test run - so to speak. The app itself is very helpful for a complete newbie such as myself. I appreciate the ability to see how the different machines work via videos found by using QR codes on the machines. I also like the ability to use the membership card on the app - though, for some reason I’ve got to figure, it does not work on my Apple Watch. The one place I really, really hope the app developers fix is the ability to add the exercises one engages in. For example: today I did arm curls, bicep curls, front fly, chest press, hammer curl, and up/down/oblique abdominals. Not a single one of these exercise are listed in the “add an activity” section of the app. Why on earth wouldn’t you have each machine you have in your gym listed on your app? Please consider adding in the ability to list the machines used, the weights used, and time spent (or even reps) along with the other information you allow currently. Being able to add these is will more accurately reflect my actual “mins of exercise”, “activities this week”, “calories burned”, and “mins per active day”.

Joined right now !! Today ! Two days til we start working out! Please don’t do me wrong!. I read a few reviews on here about canceling memberships!! I’m scared to death and haven’t even started ! I was a member for 15+ years with lifestyles a great place to work out back in the day til they closed ! So many people were screwed in getting charges after or when trying to cancel !so I’m praying I won’t be one that this happens too here ! I’m looking forward to it ! The rep Ashely was super nice and informative and said NO CONTRACT CANCEL ANYTIME, if within month billing you could be charged an additional month but nothing more .. so we will see ! We live here work here play here so locals should support local businesses as long as customers are told the right information! The club was nice and setup great so I will review again after a few months !!

Terrible. I will NEVER EVER GET ANOTHER MEMBERSHIP HERE AGAIN, I got a membership in June only went for that month and once again into the next month I paid for those months I went I then got a charge for august and I didn’t go that months so I went in asked for the charge for August to be waived since I haven’t been there since the guy working that day said he could waive it for me because I haven’t been going that month I then had him put the account on hold, fast forward to March and April of 2022 I get a notification that planet fitness wanted to charge my card $220 for these past months from September to the present month and IM VERY UPSET because I haven’t been to the gym since June of last year also the membership was on hold WHY ON EARTH WOULD I GIVE THIS COMPANY $220 when it was supposed to be on hold since September WHAT A SCAM THIS COMPANY IS then I go to the gym last week to see if I could get the charges waived since I haven’t been there since July and he said I couldn’t cancel the membership until the balance was down WHAT IS WRONG WITH THIS COMPANY TO SCAM PEOPLE THAT ARE TRYING TO BETTER THEMSELVES AT THE GYM AND OH GOD FORBID THEY DONT GO BECAUSE YOU THINK ITS OKAY TO CHARGE THEM REGARDLESS IF THEY DO OR DONT GO THAT MONTH, YOU WILL NOT BE GETTING $220 FROM ME , RIDICULOUS

Great gym/app. The app is great and a useful tool but what’s really impressive is the gym. I mean you gotta work out for the app to be useful right? Planet fitness is a great place to come work out. It’s got plenty of room so you have space to work out instead of feeling cramped. They have a huge amount of cardio machines so you’re never waiting for one to free up, which is one of my favorite parts. They have this cool area that’s kinda for people who aren’t sure what to do during a workout, you just follow the routine and you’re set. It’s also great for people who don’t have a lot of time to workout. My favorite part is the “ Black Card Spa” area. There are massage chairs and beds, a tanning booth, and also body enhancement machines. Cool part of being a black card member is that you’re able to bring anyone at any time for free, and it’s still cheaper than any other gym around. ($20 a month for black card, plus they’re always having specials.) Definitely recommended for anyone looking for a chill and cheap gym.

Updates to app. Great Morning to you: I having been using your app for just about a year and followed the prompts to update it. The update went smoothly. I know change is sometimes challenging, however I thought I would share the couple things that I would hope you could add back. The first is the distance or mileage feature specifically for walking and running. Calories are also not being captured and I realize that they may not be accurate but it does give an estimate. I also liked being able to uploaded my aerobic workout into the app. There were times when it didn’t record and I think that was due to the sunlight/glare. I learned to always take a picture for my phone before uploading. Thanks for seeing how you can add back. Carl

App Doesn't Work. I am going to copy someone else's review because it perfectly describes the problem: The new version iPhone app is not working as it has changed the sign in requirements. The web site, which holds your information and billing info plus email account, has the two sign on blocks as “user name” and “password”. The email address is not part of the sign in procedure per web. The app on the other hand has the blocks as “email” and “ password”. Your user name is not you email account. The app is unable to sign you on as it does not accept your user name in the email box. If you do have an email address and you enter that, app fails to log on as it seems to compare the email address to your user name which in most cases are not the same. I tried several work around ideas which all failed. Deleted the app and reinstalled app. No go! Sent support email on this topic and a recorded “ canned” email returned without any reference to the issue. The only way to get around this programming error is to use another email account and create a new sign on. I don’t want to have to get another email account just for this app. Fix it! George

Be grateful if it works. I haven’t been able to use the app in four months. Support has been a joke continually. I get bounced around between 3 to 4 different help people and I’ve had over 20 people talk to me with no actual answer. They’ll ask about your operating system, if you have a VPN (and if it’s on), if you tried re-download it, and uninstalling it, and if your operating systems up-to-date. All that is true for me and they still don’t know what’s wrong with it. I continually get messages like “I will get back to you soon” and it will be weeks later until I have to contact them and start the process all over again. they had me repeatedly say that I can get support in the app which isn’t true since I can’t actually get to the screen where support is an option. Also support provided with app section, just lead you back to either the planet fitness social marketing team or social media team. Not the actual app support with a developer.

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I love PF but…. They might as well remove “perks” from the Canadian membership on signup as all perks are USA only. Adding keycard to Apple Watch doesn’t work - tells me to log in via iPhone app (it is logged in).

Awesome. Great app I love it and makes it very easy at this difficult time. It works great in Canada, thank you planet fitness

Can’t Pin Home Gym. My home screen has a gym in Dover, NH pinned. I live in Winnipeg, MB. So I don’t care what’s going on in Dover. I asked if I could change it to the gym I go to and was told that’s not possible. They should make it possible. Then I’d give it a 5 star.

Never able to log on on site. I deleted and reinstalled this apps numerous times and still not able to get the key tag. It works only the first time after downloaded. Never able to log on when I am on site )the gym. I am using IPhone 13 pro with latest iOS. Very disappointed.

App troubles.. Just keeps loading. Connection failure on data and wifi. The last 2 previous updates ago was working and now nothing. Please fix.

Watch. Need to make it so you don’t have to sign into the app on your phone in order to operate the iwatch app for the key tag.

Critical Analysis. Overall it’s a neat app. I enjoy the animated motion graphics for the different exercises. Usability-wise, the exercise search should include different filter options (body part targeted, equipment, difficulty, etc.). Also, it’s frustrating to input membership. I missed a space between my postal code and had a hard time logging in until I read fellow reviews of the app that suggested looking up what the inputted data was on the website registration the inputting that exactly into the app. A simple line of code can be added to the app to validate text only with space or no space inputs from the user. A Canadian postal code can be inputted with and without a space by users. It differs from the US postal code which generally has no spaces. Also, improve personalization. Allow users to save exercises, track which they have completed, and to save their local gym. On the bottom quick menu bar, three of the five icon buttons are pointless, ad-related, rarely used. Namely, “perks, black card, refer”. Amalgamate these options into one screen or area or icon. They are ok to have, but more rarely used by users and do not require their own quick access icon. Lastly, rethink the flow of the app. The wire-framing seems to be not well thought out. There’s too many clicks to go through to get to areas I am most interested in, namely the digital membership card and exercise content. The crowd meter is awesome in these covid times. But I have to click on the homepage, search, find, then check the individual gym. The crowd meter stats should be more accessible to users. It should allow users to compare crowd levels in various gyms in a graphical format. Some awesome features are hidden in the side hamburger menu and found nowhere else. Like “PF classes”. There should be more than one way for users to reach that screen. Please consider functionality and usability as the primary objective. I don’t mind promotions integrated within, just put them in places that make sense and that do not interfere with primary and more frequently used functions. Thank you for creating a usable app. It works well for now but can definitely be improved upon.

App slow will not load. App will not load since last update. I have to delete and reinstall app to get it to works. Then it only works once. Please fix .

Won’t let me log in. Everytime I try logging in it says please verify your account but it never sent anything to my email and when the option showed respond code it kicked me out of the app and never sent anything

Apple Watch key tag. The key tag function doesn’t work on the Apple Watch

PointlessApp. They will not let you do anything with this app except enter the gym and upgrade membership any down grade of member has to be done in person. Money hungry and useless.

Doesn’t work. Won’t recognize my log in and won’t go to postal code just asks for zip… literally can’t use it… love how they super encourage the app that doesn’t work, guess I’ll just keep using my key tag to check in

Apple wallet. Add apple wallet support please

Not bad but…. I like to connect my apps to Apple Health so that I can track the progress of my diet, workouts, etc. etc.. Please establish some way of data sharing between this app with Apple Health, Health Mate, Runkeeper, and other apps like that. Also, it’d be a good idea to add the PF 30 Minute Workout to a quick add list in the My Activity section. By making these changes it might be what it’d take to bump it up to a 5* app, but otherwise it’s fairly decent as is.

Tracking workout needs improvement. Like how you can track the time you spend on different machines and weightlifting but would be nice to be able to list what workouts you’re doing rather than having to write one note out on one line

New update and again loss of use. This is the second update done to this app that has decreased the ability to track your workouts. If it’s going to be new, make it improved! This....is not.

Guest membership barcode. Why there is no bar code on phone for guest and even in gym if member is outside in gym they dont allow me to come . There should be option in app for guest i m frustrated to telling my number daily

Planet Fitness goes Woke. Why do we need to advertise “inclusion”. Just do it! We really need clothing and workouts to “include” everyone 😒😒

the App only loads once. after downloading the app I can open it once: after that it takes over 5 minutes to load and then another 5 minutes to get to the key tag. not sure why this is happening. using an iphone

Good app. It does what it needs to and has some pretty nice features like the crowd meter but I wish there was apple wallet implementation so I can quickly get my QR code ready

Technical Issues. Won’t let me create an account. Tried uninstalling and reinstalling, on data then on wifi MULTIPLE times. Tried issuing a help ticket on the app and won’t let it go through. What a joke this is.

Apple wallet. Please add Apple wallet support

It does the job but teases us with “perks”. I can scan in with the app, view my history, try some workouts. It does what it needs to do. But the entire perks section is all US only, so we can’t redeem them here in Canada. Lovely seeing all the great deals the US customers get that we can’t get… Give us some perks or remove the option from the app!

Stopped working. It no longer opens.

bad. this app gave me a brain tumour but i recovered

Easy Use. very simple to use, using my code and checking hours. i only used it for those two things.

Please add Apple Wallet support. I see someone else asked this a year ago. I’d love it if I could access my membership without having to log into the app!!!

Apple Watch request. Please add an Apple Watch complication to open the keytag

Need Apple Wallet support. Waiting for the ability to add the key tag to Apple Wallet. Please deliver soon.

Most inconvenient signup ever. Imagine getting excited to go work out, you’ve got all your gear with you, you took preworkout, and then you have to use your gd transit and account number to sign up? Who keeps that on them? So you switch to your banking app to get that info and when you come back to the PF app, it’s reset the entire form. That’s great. You get home and have everything written down to enter on the signup form - congratulations! Sike, the app crashed three times during signup. Literally just go back to the card system. It’s a million times better. This app sucks.

L+ratio. App wouldn’t sign me in.

Not Canadian friendly. Title says it all. Remove the zip code for Canadian users and add a postal code. You can’t even link your account to the app. Completely useless

App not working. Hi , Since last week, i unable to open this app. Even i re-installed and restarted my phone bit still same problem. Help me to fix it.

I can’t log in anymore. It just keeps LOADING. It never opens. I’ve tried deleting and reinstalling the app. If anyone knows how to fix it, that would be great. Otherwise I can’t get in and I don’t have a key card either.

Account issues. I signed up for membership at gym. I made a username there and I can use that username to log into the website. But this app, asks for an email and if I put in the email on file it says to register. You should get it together. Either go with email or go with username in your location and on your app

Pointless. Required to download this app so I don’t have to waste my already reduced gym time answering a questionnaire. Downloaded the app, FINALLY got it linked and had to mess around for 20+minutes to figure out how to do the only thing I need it for, check in. It’s a hassle.

Apple Wallet. Nice app, but it would be nicer if you could access the key tag from Apple Wallet

Not a Fan of New Update. Strongly dislike that the goal minutes per week wheel is gone with this new update. Super not a fan of this new update. It’s not intuitive. The history of workout tracking is really weird and not user friendly.

Works on iPhone 📱. But not Apple Watch ⌚️ Very finicky at least—it starts to load but quits immediately.

Doesn’t work as it should. You can’t set your home gym. Defaults to Dover,NH. With no option to change it even with my membership linked. Deleted it and will just use the crown meter website.

Issue. You are better off screenshot Ing the QR code

only uses bank info. where’s the option to pay with apple pay/credit card? it’s 2022, this shouldn’t be an issue.

No option to cancel the membership. This application has only good for scanning while entering in gym. I couldn’t find any options to cancel my gym membership instead of going at gym. Application is not effective or efficient.

Nice app, has a bug adding membership. Requires a space in the Canadian postal code to add your membership from your key tag. I kept trying without a space (as is normal) and it kept failing for unknown reasons. Finally thought to try with a space and it immediately works :/

can’t pin gyms. why can’t i pin my home gym in winnipeg Mb. Also make the app more Canadian friendly it won’t take my postal code keeps asking for my zip.

American. Too bad this app doesn’t work if you live in Canada! Silly since I’m a planet fitness member to the gym here but only American addresses allowed for the app

Payment option. I would like the owner of planet fitness add how to pay into the system. Sometime we can’t pay the same day that automatically take on 17 so add the option to pay it in the app

Bozo app. Kept repeating login process… Bozo app.

Stopped Working. App stopped working two days ago. I have deleted, reinstalled it. Nothing works. It just goes to and cycles round and round at the “Welcome to the Judgement Free Zone” page. Very frustrating. Worked great before then.

Poor management in North Vancouver. The crew and manager in North Vancouver are unprofessional and have an attitude. They are liar ! I’ll never go to Planet anymore

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Decent app needs work. Same review as it’s relevant. I did drop it 2 stars as I keep hoping that some of the old features come back. It’s a simple fix that would make the app 100% functional. I love the additional features they added to the app. It would be nice to either add back the feature to snap record a workout or evaluate how the current model records workouts. Example: I run on a treadmill for 3 miles for a total time of 33 minutes. The app should generate an average speed according to those values. It currently has you fill in a generic speed which either over or understates the workout. Also it would be a great add to have sub columns in weightlifting, ie arms, legs, chest, core...& you can have subcategories even on those for a complete workout history. Outside that the app works great, just needs a few touch ups.

Good But Needs Work. I use the app 4x a week to record the cardio portion of my workout. It's great if I'm using it for something that is built into the app...but there are some cardio machines that are not listed in the Snapshot not the Manual Recording sections (ARC Trainer is one example)...or it may be listed in the Snapshot list but not in the Manual Recording section. I am off the opinion that ALL of the cardio machines should be in both lists. Furthermore, results should be measured in the app as they are on the machine. If the machine measures miles, the app should (and does). But if the machine measures steps/floors , the app should also measure steps/floors. Please work on these things!!! This stuff is common sense/logical. C'mon guys!!!

Good but not great. This app is decent but is missing a few things that could make it great. It already has a function where you can scan which equipment you’re using, as well as a function where you track your activity, but these don’t work together!! Think of how quick and useful it would be if I could scan a piece of equipment, the quickly input the weights used, number of reps, time, effort, distance, etc as relevant to the equipment. It would negate having to go to another app to do that. It also could then let you track your progress and goals over time. I really really hope they add this feature someday, otherwise I probably won’t use the app much except to scan in.

Digital Tag on Apple Watch. Edits after the most recent updates: it keeps asking me to upgrade my membership to PF Black Card, even though I AM currently Black card member. It shows ‘upgrade’ button not only on my member info page but also right below my photo. It makes me feel I am missing something… or I am not Black Card member. It may look like a minor issue but it represents lack of attention to details. To me, the whole point of having apple watch support from PF App is to leave your phone behind while you workout, and check in using digital tag on your apple watch. Currently, unless you open your phone app and sync apple watch now and then, you cannot even open the tag on you watch. It loses whole purpose of watch support. Can you please fix this? Other competitors, who support phone and watch app, do not cause such an inconvenience.

Pretty Sufficient. Overall the app works pretty good my biggest improvement would be to be able and store my QR barcode for my membership in my apple wallet. So I could quickly access it without it having to reload everytime via cell or wifi I go to pull it up, it would also make it so I don't have to take my phone with me. Because right now the watch needs to get it from the phone to display on the watch. I could just use my apple watch wallet and check in without needing cell service or wifi which would be sublime. Having a list of all the equipment in the gym in app would be great for being able to plan a routine as well for that day at the gym.

Poor app support. It has been months since I used the “app support link”, to outline my issue. After inputting “activity +” details, the summary of activity (duration 55 minutes, burning 380 calories) is shared with the apple developers preinstalled health app., When a user has this function is enabled. Unfortunately, this 380 calories is recorded as a fraction by the apple health app; therefore, it is interpreted as less than one calorie burned in 55 minutes. It is recorded as .38(point three eight), not even a calorie burned in one hour. In talking with the health app developer Apple’s tech support for the app. It is Planet Fitness responsibility to insure that all functions of their app properly interfaces with Apple in order for Apples health app to properly interpret and record data communicated. Accord to Apples “Health App Team”: It is the responsibility of Planet Fitness to initiate contact with Apples app developement team to collaborate on resolving this issue. In the past I have provide screen shots of both apps to clearly depict the issues, together with a statement outlining the issues, phone model number, iOS Version, etc. all to no avail. Other than this major issue the app is nice. Please advise on current status of addressing issue.

So close!. This app is so so close to perfect. I LOVE the videos, it’s something I’ve been on the hunt for but the options out there are overwhelming and this is fine tuned specifically for PF which is great. I would like to be able to add activity for the machines. It’s great that I can add/track multiple kinds of cardio but that’s not what I’m always focused on. I’d like to track the increase in my strength via machine workouts. I would also like to be able to “check in” and add daily stats like weight and things so I can track my progress. Underarmour’s app “My Fitness Pal” does this and it’s great. I would like to see PF meet this standard so I can use the PF app exclusively.

Apple Watch version malfunctions. Developers, there’s is a bug (or you designed the all this way). If say the app on the phone has been closed for a few hours and the app is opened on the Apple Watch, it fails to bring the key tag. It only refreshes the key tag if the app is opened on the iPhone and then the app is opened on the key tag. After this, the key tag will refresh normally for a few minutes. But say another few hours go by and the app is shut off in the iPhone, the watch will not refresh the key tag. And yes background refresh is set to on the for app. This makes the iwatch app useless if people are on the go, have a cellular iwatch, and can’t get the key tag because the app on the iPhone wasn’t opened a few seconds before pulling the tag in the iwatch. Please fix cause otherwise, it makes the tag useless kn the iwatch

Worst Membership Ever!! Don’t Get Planet Fitness!. Don’t get a membership with planet fitness. I setup my account when it was a dollar down and then setup where I don’t have to do automatic payments. And I get withdrawn from planet fitness without no knowledge at all and I have evidence showing that auto renew is off. Yet they say that they only do auto renew and lie about my account being auto renew on but it is off. They will still charge without consent even though auto renew is off. Yet I am still getting no refund showing that my auto renew is off. So I am canceling my membership and not recommending planet fitness at all to anyone. They will auto renew even though you chose your account to not have auto renew and setup manually. By far worst membership and will never get a membership from planet fitness ever again. Or recommend it to anyone.

New app is terrible!!. I really liked the old app. The new app doesn’t even allow you to put the number of calories the machine says you burned!! I input my work out and it says 0 calories! I can’t track distance either! The old app was wonderful!! You couldn’t always “capture” the work out but at least you could input it manually. I also loved seeing how much progress I’ve made month after month. I don’t really track my weight anymore, but if I’m burning more calories (meaning I’m getting faster), or how many miles I went. It was super encouraging to see the progress. I feel bad leaving this review because someone obviously worked really hard and it’s really pretty but I think the new app should be a separate entity. Like a “PF workout buddy” and then a regular PF app where we can track our progress. I’m clearly not alone though because most app users were pretty happy until the update.

Good But Missing Something. This is the beat gym app. It has everything one could possibly need.... BUT... not all the activities in the gym are listed in the activity list. I love doing the Planet Fitness 30 minute set. But in order for me to track that I have to put 15 minutes of stair steppers and 15 minutes of weightlifting? What about the 30 minutes ab circuit? That's not giving me an accurate reading of calories etc. Also, I love the new machines but I need a way to enter my weight and gender so I can get an accurate reading of just how many calories I burn since different weights and genders burn calories differently. Other then that it's a great app!

Your app is on big add. I understand advertising, but the majority of people that use this app have a membership already. You open the app and you have tools along a small strip on top and a small strip on bottom for the user to use. Other than that 80% of the main page you scroll is advertising. It’s absolutely ridiculous and isn’t useful at all. Immediately when you open the app it should have your key tag so you can scan it easily when you get to the gym. Not add a tiny barcode icon in the top right you have to hit in order to get your key tag. Not user friendly and you’re advertising things the user already has. Worthless. I have taken a screenshot of my key tag and scan that at the gym. I have deleted your worthless app

Decent app but some glitches. I love planter fitness and many of the features of the app my main issue is the glitchy mess that is the members inbox, yes it’s great to get offers and perks but I keep having issues deleting the messages they keep coming back many times it’s almost getting as bad as junk emails. So it essentially becomes another app I have to spend / waste time having to delete messages only to have them come back why is this. Can’t we have them just expire and disappear after ther offer, perk or event is over. We see these on the main interface screen too why do we have to get these offers several times in our inbox in the app?

Support. I recently sent a question to the PF folks asking if there was a way to access previous months stored data. Currently at the end of the month the data goes away and a new month is posted. I simply would like to see what I’ve done in previous months to compare progress. I’ve been taking a screenshot of the page and referencing that. I thought there should be a better way to accomplish this is. The reply I received had absolutely nothing to do with the question. It appeared to be a canned answer. No help at all. The app isn’t bad but support could be better. Just tell me “no” if you can’t help.

No Confirmation Before Upgrades. I just downloaded the app yesterday and while exploring the app I ran across the upgrade feature. I was disappointed to see that after I clicked on the upgrade button, I was automatically upgraded without any confirmation asking me if I was sure I wanted to do that. After this happened, I immediately wrote the support email to cancel this action and I was told that I would have to physically go in to the branch to have to work this out. It’s not that I don’t want the upgrade, it’s just that I don’t want it right now and I should be able to explore the app. Instead I clicked on the button and was automatically upgraded without asking for confirmation. Automatic 3 stars for the app.

At Home Here!. I love Planet Fitness! No grunts or big bash sounds from body builders. Just ordinary ppl getting fit! The place is super clean, tons of equipment (no waiting), fun classes (free), etc. The app allows you to sign up or cancel classes and puts it directly on your calendar; there are short training videos, and you can pay PT bills or buy on line PT merchandise (which I’m not interested it) . A great feature is that it can sync with fit bit or my fitness pal, the two other apps I use. Mostly, I use it to check the group fitness schedule and sign up for classes rather than calling. Very convenient .

Functional. Honestly the app is okay. My other fitness apps do a bit more. I don’t know if this app has technical issues or it’s just cause an update. I got my app the first day I joined the gym, had a simple walk through seen some cool gadgets with adding your guest and it being able to record your time at the gym. I don’t know if an auto update went through or its a bug in the app but now I can’t do any of that. It doesn’t allow me to see my time calculator out the guest I have registered. I asked one of the workers there and they even said it depends your phone but most times it will disappear and reappear. It could be better, it does the function of checking me in and looking up some workouts. So I guess the overall function of the app isn’t half bad.

This App Is Now Absolutely Horrible. I am not going to go into much detail, no need in repeating what’s already been said in the last week or so about the recent update. Tons of 1 star reviews lately and angry customers say it all. I just hope someone important at Planet Fitness is paying attention to the their unhappy customers, because it is clearly obvious the redesigned app was created by people who don’t value customer feedback, customer service, ease of use and the ability to capture workout data. This new app make me think it was created by people who never stepped one foot into a gym. Nor did they think it was important to seek out the opinion of the folks who do. The post release tech support has been nothing but insulting to the customer as well. Hey folks this episode let’s you know what Planet Fitness thinks of you......Not Much.....just keep sending in your $10 or $20 a month and keep quiet.

Like the app, but there could be more. I really love how helpful and easy the app is to use. I enjoy finding new exercises to add to my workouts and that the app has animations so I can ensure I’m doing them with correct form. However, I feel like this feature could be improved if I was able to “create a workout” and add these exercises to a personalized workout plan. I also wish there was a feature that dove deeper into my goals and progress. I know you can adjust these details on the app, but it doesn’t really show you the progress you’ve made or give you tips on better ways to achieve the goal you’re striving for.

Terrible update. Don’t waste your time downloading. This new update is horrendous! It deleted some of my most recent workout entries, and when I tried to record a new workout, it only allowed me to enter the time spent on the machine, you can’t enter the calories or distance anymore. What a terrible and inaccurate way of keeping track of workouts now. Plus it was so hard to find where to record your workout. AND logging into the app was such a hassle! They had to email me a password reset which apparently was done to all previous app users and the reset email took forever! I got so upset at with all this I just deleted it. You’re better off using any other fitness tracking app. Such a shame that they updated the app to be less user-friendly. I hope they bring back the old features. Otherwise, I won’t be downloading again.

Can’t track running distance. They ruined the app with this most recent update. I can no longer track my Running workouts by DISTANCE or CALORIES; the only two I want to track it by!!! I run at different speeds over the course of my run on a treadmill, and all I can track a “run” by is time and SPEED!? Who does that work for???????!! If I’m running outside, the only thing I’m sure about is how far I went, I might not even know exactly how long it took. Am I supposed to take the time and divide it by distance myself?!? That’s stupid. Why would you remove a feature you used to have in an update? You are supposed to improve after an update, not get worse. The app looks fresh which is the only reason it’s getting two stars, and even that might be to generous...

App still not working. So I saw you did some app upgrades, they did not fix the problem and in my opinion your app designers ought to be terminated ASAP. Planet Fitness is actually PAYING them for this disappointment of an app! I deleted then reinstalled the PF app, and it still does the same old nonsense. “Just a minute, you deserve a moment to yourself”, then the little “loading” star for about a minute. Then “Retrieving your membership”, and the little “loading” star for another minute until an error message of “sorry, you are not connected to the internet”! Hah! Everything else on my phone is connected to the internet and works great except for your app…absolutely worthless. I guess it’s time to cancel my membership because I don’t feel that I should be PAYING for something that doesn’t work.

Really not bad for the price but.... I suppose I shouldn't be too picky, given the price of the app, but there are several things which irk me about it. 1) I travel A LOT and when I'm overseas and need to manually input a workout, I can't use local time. The app will only accept workout times in the time zone of your home gym! So I have to adjust the time of my workout to The Eastern Time Zone any time I'm in Europe. Seriously? 2) The "Snap a Workout" function is nice, but EXTREMELY slow to update. The app says that most workouts will within an hour, but I have yet to see one that shows up in my history in less than 24. 3) How is it possible that there is no option for "Snow Shoveling" when manually entering a workout? Things like "Yardwork", "Boxing", and "Tai Chi" are available, so why not something so common as "Shoveling Snow"?

Nice app. This app works well for me, especially with keeping up how many times/minutes I workout in a week and month and being able to see the correct form for exercises. I only gave it 4 stars because of the lack of choices when logging a workout. It’s missing the 30 minute workout (strange since that’s Planet Fitness’ workout) and other popular things like HIIT. My only other issue is when logging a running workout there is no option to manually input the distance, and you can only choose whole numbers for the MPH (4,5,6,7etc MPH) instead of having them broken down further.

Doesn’t track activity correctly. It double and triple counts activities from the Health app the read/write to Health app setting doesn’t work correctly either. Unable to turn off write and only read. App ends up going in a circle, documents the activity from Health app (that another app such as Garmin wrote to) and then pushes the same activity back to the Health app. Makes no sense. Hidden option to book classes. This should be the first thing on the home page, not silly merchandise or drinks to purchase. Or even worse, constant reminder of what your black card includes. I got it, don’t need to see that daily. No option to reserve/book anything in the spa. On a positive note, I do like the workout feature and the new guest card.

Horrible service. There’s no rights as a customer when you sign up a membership. There’s no one to contact if you are wronged, literally no one to contact, if they wrong you. They are rude and won’t even try to help with any issues. There are only issues if you try to get customer service. I hope this helps you not to waste money on them since there’s no corporate number to can since they are all franchise stores. Meaning of you are wronged there’s no one to call, literally no one. You have no rights and are treated like a number not a guest. Never ever ever ever will I ever do any business with them again. I regret even wasting my time having to write this review. The worst company ever and they are smug about their horrible customer service. No one ever should get anything from them since they are only in it for the money and not the guest experience.

Add the key tag to my Wallet App!. The planet fitness application is the best with all of its resources on hand, but what it’s really missing the most is the option to add my membership tag to my Wallet app. It would be easier to walk in, double tap my phone to bring up wallet and scan in quickly than unlocking my phone and opening the app and then clicking the tag. Please add the membership tag to the Wallet app please! I’ve been dying for this feature for 3 years already. I broke my ankle 5 months ago and I’m back in hopes I can use this in my wallet app. Cinemark, Dunkin Donuts, Starbucks, Etc. have their rewards available to add in the Wallet application and I hope Planet Fitness jumps aboard and adds their keytag on the Wallet app as well.

Worst update EVER. Prior to the update the user interface for tracking your personal progress was the first thing you saw…it was presented on a sort of meter/chart…now its the last thing you see when you open the app and they removed the progress/goal meter…also the way the app is averaging out your progress is so inaccurate almost as if they didn’t account for the average amount of recommended sleep people NEED. Like they are averaging everything out based on a 24 hour period with no sleep…wth? I go to the gym every day for over 60 minutes plus at a time…I'm sure to record my own data accurately…yet some how i average out at 20 minutes of exercise a day…prior to the update I averaged 55 minutes a day with no change in my routine..make it make sense!

I love this app!. I love this app I just have two suggestions that would make the app a 5 star app. Being able to add the exercises to your activities tab would make using the activists tab way more useful, I get shorted on my activity level daily/weekly from not being able to add exercises I’m doing that I get from the Exercises tab. If a trainer creates a workout for you they should be able to link it to our account so we can put pull it up on our app. The exercises and reps would be right there plus the little videos that they already play would help us ensure we are doing the right exercises. I genuinely love planet fitness I just wish the app was a little better.

Gym. This is my first time getting a gym membership and this has been a challenge. I have to go in at an earlier or later time when I want to get a chance at equipment I want to use, because when the crowd meter reads close to a quarter full, mostly every piece of equipment is being used. There are hardly any free weights except of dumbbells and a few bars. The floors are packet with equipment so there is just stationary workout available, unless you wanna get close and personal with onlookers. If I ever want to use any equipment I want, it’s usually at the mercy of how many people there are on the gym floor. Because of this experience I would think getting a rack of my own is my best option.

Night Fitter. The app is a really great system and is easy to follow. You can do almost everything just a swipe of the finger from billing to setting up classes. I do suggest that for night owlets that can not attend the classes, do not know what ideal workout regiment they wanna do, or if anyone wants to just have a customized workout that the app gives that. As a bonus if people want to share their workouts with others that they can pass it through the app. Customization is great if they only know what they are doing if they do not such as I do it makes you feel like your pointless being their. And Planet Fitness supports a better life in judge free zone.

Need to be able to check club capacity in other clubs. Yaaaaaahhhhhh, you fixed the below issue. Wow, that was a quick fix. Thank you. I’m glad I own sone of this stock if this is how fast you guys resolve problems. So now my star rating is a perfect 5 : ) I actually like the app but I’m hoping it’s developers can come up with an easier way to check multiple club capacities. When you check club capacity and it’s maxed, there is no way for you to select other club to check capacity. At least not easy. I mean, if I did some laborious finger clicking to make another club my club then I could check it but it shouldn’t be that hard. I’ve tried every option but all you can do is get the directions and call the other clubs. Of which, they are not answering the phones because everyone is calling for the same thing. You should be able under find another club to check it’s capacity. Don’t know why the developers were so short sited. If there is an easier way, it’s not under the obvious function one can do or select from. But, the major function of the app is good.

PROS AND CONS! High School Summer Pass!!. Ever since my friends introduced me to planet fitness having a free pass for high schoolers all summer to work out, I instantly downloaded the app and went to the gym of my choosing. (I chose the one in Oregon city) Pros: 1. I have no trouble with the app and appreciate the scanning options for using different equipment. 2. They have tons of equipment to use and everyone is in there zone so you won’t get interrupted during your workout routine. Cons: 1. A few of my friends are interested in this summer pass but find it irritating they can only work at one planet fitness location. So I can’t work out with half of my friends bc of this rule. :( 2. The planet fitness app is very helpful except for one thing that I wish they could improve. When it shows you the different workouts you can choose from. I wish there was a section where you could save a few workouts for your personal workout routine and always come back to them instead of searching them up over and over again.

Need to add membership card to Apple Wallet. Cellular service around my home club is very spotty, often times can’t get the PF app to load to present membership card for access. I’m not the only one with this problem, and during crowded times there is a line of people waiting to get in, as staff have to manually look up a member’s information. And can’t get on club’s WiFi without first going through the app (which sometimes fails to load due to spotty cellular service). I don’t care as much about the WiFi issue, however would be nice to be able to add PF membership card to Apple wallet for easy access when cellular service is not available. Wife had asked the club for a physical PF black card, and she was told that they don’t give them out and told her to use the app.

App won’t work and want refund. App will never download to my phone. Just circles. I phone. Daughter has not been in a year to planet fitness. Cancelled in person. She used her old school email for membership last year and cannot get into it anymore. We went today and they said she owes 120 in back pay before she can come. She cancelled it right away last year. No fees owed. They said if you don’t have confirmation email they cannot do anything and we owe 120 and then new membership fee I saw her cancel in person. They screwed up. Not us. I told them can she be my guest today and they were nasty about that and said no. Customer service lacking big time. When customer service lacks people stop coming. Hoping the manager makes it right or will be turning the company into the bbb.

BEWARE! They stole money. I canceled with planet fitness by letter like they require. The next month they charged me. I used the app who put me through to email the CEO of my planet fitness. He told me my money would be refunded and my account canceled. A few months go by and I noticed they charged me again. I put a block on my card. They used a “back door” my bank called it to charge me still. I contacted planet fitness and they told me that if I don’t notice the charge within 60 days they don’t have to return my money to me even with email proof from the CEO himself. I contacted planet fitness and they told me they can’t do anything because it’s a Planet Fitness franchise and I’d have to go through the CEO. Very shady. My bank and my lawyer said this happens often with them and it’s the wording in their contract that allows them to do this.

Crowd meter has potential. Really wish the crowd meter could be more useful because it would be something I use every day. But honestly it doesn’t really set expectations. Now that I’m going to the gym more often I’ve been trying to gauge what the crowd meter actually represents based on how many people I see at the gym. I wish it gave an approximation of the number of people or percentage of filled capacity. Some kind of metric to figure out what the meter actually represents. As it is now, it’s not really helping but that would be a huge factor in deciding when to go to the gym on a day to day basis. Besides that, it’s helpful to have my virtual card and also to see my logged workouts.

Stupid stupid app. The developers of this app are probably the dumbest people on the planet! There is NOTHING in here to track weightlifting if you are doing more than one weight machine and you can’t even name the machine! All you have to do is add a “Custom Name” to the “+ Activity” button AT THE TOP of this page and you are done. Then I could add pullovers, squat machine, ab machine... everything else is already there. You people have purposely ignored this trying to keep the muscle head people out of your “different kind of gym”. You’ve done it. Now, for those of us that WANT to use the machines and are NOT muscle heads; you’ve completely ignored us and we have to go to another app to get what we need. That’s just LAZY and STUPID on your part! Serve YOUR customers or somebody else will. This fix would take a programmer 10 minutes to fix. Get it done!!

This app could be so much more. What I find lacking in this app is the ability to customize it and track my individual routines. There is a nice section showing you how to use each machine but you are unlikely to use most of them. And there is a section with their canned routines. But sometimes you are recovering from an injury and need to customize your routine. I’d love to see the following enhancements made to make the app more interactive and practical. 1) there is a great section showing how to us all the machines but you probably won’t be using most of them and it takes a while to scroll through them. Would love to be able to mark the ones the trainers set me up with on my first day so could quickly find them. Instead the trainer gave me a sheet of paper ripped out of a notebook. Seems silly to carry around a raggedy sheet of paper when the application could do it. 2) it would then be nice to group those favorites into separate workouts. (I.e. upper body vs legs) 3) for each machine it should allow you to track weight and seat settings. Ideally you could track a history of weight used to watch your progress.

Half-way decent. When the capture works, it does what I need it to do. But when it doesn't, it's just takes up space on my phone. Suggestions: 1) Allow capture from camera. I've learned to photo my workout summary before trying to submit in case it doesn't work but have no way to upload from the camera when the xCapture fails. 2) Add more options for manual entry. Given how often the xCapture fails, I'd like to still be able to record my treadmill workout as "treadmill" rather than walking/running. 3) Add in an option of 30 Minute Express. For this one, I'm more interested in capturing that I completed it, rather than being worried about how many calories I burned, given that every body will burn at a different rate.

Can’t track Planet Fitness Workouts. I’m using a planet fitness app at planet fitness and I can’t track my workouts. Sure there is a track workout feature where you can pick from a stock list of mostly outdoor exercises. If I’m at a gym, using that gym’s app, you would think I could log my workout on it. Scan a machine and I should be able to track weight and reps or time on that machine. It is sad that I have to use another app to do this and measure my progress. Literally the only value this app brings to me is the ability to check in. I don’t use the workout videos-maybe those are good but I can’t speak to that. Developers really need to find a way to allow us to add exercises-not just for planet fitness machines but other types of workouts.

Apple Watch App is Non Functional. I have tried over the past couple of days to get the PF Watch app to work to where I can check in with my watch and leave my phone at home. Everything in my workout is watch based. Music, exercise log, etc. but I still have to bring my phone because the Watch app will not load the key tag. “Please link your key tag in the mobile app to access this feature”. No intuitive way to do that and the PF staff at my gym are clueless about it. I get cookie cutter responses from tech support messages about squashing bugs but no update has happened since I’ve been trying. Have done uninstalls and installs, sign ins and sign outs multiple times. Please fix this!

Planet fatness. This is the worst gym I’ve ever gone to. I came to Sarasota for a week and decided to join the gym. First, there was a giant bowl of tootsie rolls at the front desk. I thought this was pretty shocking for a gym. Second, there was a lunk alert sign that claimed if you came into the gym with a gallon water you are a lunk and they would sound an alarm. Seems like a pretty backwards idea for a “judgement free zone” especially regarding someone who is trying to drink a healthy amount of water. It also claimed that wearing a tank top is also a lunk which seemed to be very judgmental for a place that promotes the opposite. I understand the statement about slamming weights to a degree but after all it’s a gym not a library. Overall the machines were sub-par and the environment was awful I wouldn’t recommend this gym to anyone.

Never the same thing twice. Seems with every update the app looks totally different. So forget about getting used to where things are, they’ll be someplace different on the next update. Mail section is very annoying as they are constantly trying to advertise to you through in app mail. Delete advertising, exit come back and there it is again like you never deleted it. So that app constantly has notification icon as you cannot delete mail advertising. Find the app more annoying than useful as there’s no settings to turn off advertising or other notifications

Can’t cancel membership without going to gym in person. I created a planet fitness account this summer because I was in Chicago the whole summer and away from my home in Cincinnati. I am now back home in Cincinnati and I am unable to cancel my membership without going to the planet fitness in Chicago in person, or sending a signed letter in the mail. This is extremely inconvenient and unnecessary especially considering that esignatures exist. Also, I can’t even transfer my membership to a new gym for another 60 days, because you have to have been a member for 90 days in order to transfer. PF says that you can “cancel your membership at any time”, but they make you jump over hurdles to do so. I only made it to the gym one time while I was here, and now I’m paying way more than I should be. I don’t see myself recommending PF to anyone in the near future.

Solid app. Good app but let’s be honest. I only ever use this to check in and nothing else. It’s interesting that the most used feature is in the top right hand corner which means I have to use two hands or carefully move my hand/thumb to the top then back to the bottom again to accept the notice. Can you please move the check in function to the bottom? Put account info on top right. Think out how people are holding their phones when they walk in to the gym. Not from the top. I have dropped my phone a number of times trying to check it quickly.

Not a Judgement Free Zone. They claim to be a no judgement zone but they kicked my son out of the waiting area well I was with him because they said he was screaming and that people come to the gym to relax. My son was not screaming he is autistic and was stimming which is jumping up and down and arm flapping. I tried for multiple days to get a hold of the manager to get my money back but every time I called she wasn’t working her shift they told me she would be and never called me back. Every employee I dealt with at this location was extremely rude. I would have to say the worst customer service ever. Telling someone that no kids are allowed but have a sign saying no one under the age of 13 is allowed to not be supervised is a joke. My son was being watched and right next to me. He wasn’t on the floor by the machines.

Not Helpful for Tracking Fitness Whatsoever. I just joined planet fitness. I was really excited to download the app, enter the reps, etc. for each machine I used. I was also excited to plug in the numbers from my treadmill exercise to track my progress. There is absolutely no way to do this. You can click “add activity,” but the list is extremely bare. There’s no way to specifically add each exercise machine, reps, number of mins, pace, etc. Lame app. Will definitely be deleting my app acct and looking for a more robust tracking app for my progress. Don’t bother downloading. Look for a different app with better capabilities for tracking purposes. I honestly don’t know what the point of this app is. The only positive is that it shows a video of how it should look when you use each exercise machine. Not enough to take up space on my phone.

horrible karen worker. So i started going to planet fitness with a few of my friends and i was harassed and falsely accused of doing things. This medium sized lady with scraggly black hair and tattoos all over her screamed at me and my friends and kicked us all out without warning or proof/ evidence. I think that getting joy out of yelling at children shows signs of child abuse and i truly think the women from the bethel park planet fitness needed help. the man at the register was kind and understanding but the women was out of control. She also told us she would call our parents and never did? funny right! while she reprimanded us and told us to call our parents and accused us of lying and doing things with no proof. i truly think this women needs to be fired and looked into. this women should not be working and should not reprimand a non-judge mental gym.

Frustrating app performance. I just joined planet fitness and the features the app provides are great, if they worked. Connected to wifi, I’m constantly met with a “oops this isn’t available” message when trying a lot of the features. The crowd meter section as well as the “Find a club” section always return errors the most. Keep in mind this is while connected to wifi. Wifi that I use daily for coursework, streaming videos, etc. When turning off wifi, it’s just an endless loading screen. I really like what the app offers but it’s tough to be excited about the features when they aren’t currently working. Hopefully the developers will get to the bottom of the issue and push out a fix soon.