Austrian App Reviews

Not working. I can’t add my booking,can’t do anything

Awsome plane. I was so mad at the people at United airlines for holding us up but when I entered the plane for connection with Austrian airlines I felt much better

Hard to use. Extremely difficult to navigate and rather slow.

OS091. Austrian Airlines has truly set the bar high for quality service and seamless travel. I am beyond thrilled that they offer a direct flight from Vienna to Boston—this route is a game-changer for those of us who regularly travel between Europe and the East Coast of the United States. From the moment you step on board, the Austrian Airlines crew is friendly, attentive, and committed to making the flight as comfortable as possible. The seats are spacious, and the onboard entertainment options are extensive, making it easy to relax and unwind during the journey. Their in-flight meals also deserve a special mention; Austrian Airlines has taken great care to provide a delicious and varied menu that reflects the culinary excellence Austria is known for. Having a direct flight from Vienna to Boston not only saves me time but also makes travel so much more convenient. I can arrive refreshed, without the hassle of layovers. I am incredibly grateful to Austrian Airlines for making this route available and for their dedication to delivering such a high-quality experience. It’s a fantastic feeling to know I can rely on them for a smooth, enjoyable journey every time!

As all thing Austrian, nonfunctional. As with the airline as a whole, nothing ever works, everything gives error codes, and it feels like it was designed by a child with no understanding of how the world functions. Austrian used to be a premium airline, now they’re just ryanair with premium airline pricing.

Horrible. this app, and their site too. Don’t know what happened lately, I’ve removed the app I’ve used for over 10 years,? It used to be fine, but now it’s totally useless. Don’t get it, at least for now

Makes you register, no functionality without. One of the most useless airline apps out there. No guest check in, nothing, they want to force you to create an account. Without one you won’t even see flight status. Deleted it and use web site. Stupid app.

Floor Flight Attendants. Shout out to floor flight attendants especially to Anthony & Nashir. Thank you for your care and kindness.

Really bad app. To use the app you have to have their “travel id” i’ve been trying to make a travel id for 2 hours. It refuses to advance past their consent to communication page. Kind of stuck in a hole, can’t use the app.

Amazing App. Very simple and easy to use with great bag tracking features and boarding pass access.

Globetrotter. Austrian Airlines never let’s me down with the quality of service provided and the equipment on the aurcraft

Unimpressed. Please hire a UX team. This app never created boarding passes. I couldn’t make edits to my flight - e.g. seat changes, check-in fees. I was doubled charged twice for bag fees bc the app never produced a receipt of the transaction via email or stores within the app. And for whatever reason the ticketing agent at the counter in JFK couldn’t look up the transaction either. Every change had to be done through the AI chat which was always tedious.

Works as expected. Not sure why the hate. I didn’t try to buy tickets through the app, but I did use it for check- in, tracking the flights and adding passes to the Wallet. Worked flawlessly. Not sure what else is needed from an airline app.

Very surprised this app has such high ratings. A complete nightmare to check in, after hours of attempts. The chat assist is very buggy with help, especially when you’re requesting for a direct phone contact. Call service couldn’t fix the issue, nor didn’t know what the issue was. I had to check in at the front desk. Front desk customer service was a completely different story, in a negative way.

Excellent. Very precise and easy to handle

Vague error while Managing Booking. Obviously a rebranded Lufthansa Airlines app. (They are part of the Lufthansa Group after all) Attempted to add my Passport, Green Card and Known Traveller Number via Manage Booking prior to check-in. Initially it complained about missing a Date of Birth field. Turns out you have to complete the Date of Birth field *before* enabling the Advanced Document Details otherwise it complains that the date of birth hasn’t been filled in. Then you fill out your Passport and attempt to add your Green Card and Known Traveler Number documents BUT results in “ 2 errors Please check the information below: Sorry, this flexibility is not supported. Please refine your search criteria. Sorry, something went wrong. If the problem persists please contact our service center for more information.” After check-in had opened, I was able to upload my documents and check-in via the Lufthansa Airlines app! Use the patent company’s app - I recommend giving this rebranded app a miss.

Latest version crashes on boot. The latest version of the app (I have updated today) always crashes on launch after showing the splash screen. The app is unusable. Rebooting the phone doesn’t help. All other apps work fine. Does this app have a QA team? 🙁

Excellent app. Excellent app with live updates and easy to use options

Worst app EVER!. This app is: 1-slow to send you confirmation emails 2-If you’re an American, you will get hung up on visa or Austrian National. 3-Once you do get in, the check in is SLOW and I’m still waiting to move to step 3 of the checking in process. 4-Cut your losses and fly another airlines.

Excellent App. Very user friendly, very informative. Overall top!

Overly Rigid. I fly all over Europe on multiple airlines and have good experiences. However, Austrian Airlines seems to go out of their way to force me to check my carry on bag when the other airlines do not. It will be their loss forward.

Surprised. This is my first time on business in this airline . I was surprised at the service, timeliness and food. Exceeded expectations on all three.

Serves no purpose. Every time I enter my booking reference number it doesn’t populate my flight info. Just goes blank and returns to the app’s main screen.

Notifications. I was disappointed the app didn’t send notifications on departure and gate changes. Also, boarding pass in my Wallet didn’t update with active information of changes.

It works. Nice use of notifications that bag is processed. Which carousel to go for baggage and updates to gate number

Doesn’t work most of the time. The application is terrible. When I need to make a change it either won’t save the change or it will error. And when it says I can check in it fails when I try to save the check in information. This is the worst airline app I’ve ever seen (and I have and use most of them).

Can’t be used without an account. Can’t access the app at all, not even if you have an existing booking, without creating a useless account. Very poor choice.

Not working. App not working ! I need to book now

Easy Navigation. The app is easy to navigate even when booking for someone else. The real time gate updates are beneficial if you have a tight connection.

frequent traveler. As I frequent traveler, I wish I could be selected in group I during my flights…Otherwise, everything is great. Marko Vukovic

Unreliable app. Couldn’t check in, couldn’t add bags, not a good app at all. It may work sometimes but it’s random.

Piece of Crap. This app is completely worthless. It won’t let me login to my existing profile, it won’t allow me to do anything or see any options on my booking when I look for it.

A mess. Entering passport info manually instead of scanning, it’s a mess, logistical nightmare navigating this app. Can we fix this?!

Birth Date on app keeps changing to prior day!. When you enter a Birth Date on the app and go back in to view the detail, the date keeps changing to prior day! This also happens on the website. Please fix! I can’t book a flight if my information is incorrect.

One of the best airline apps I have ever used !!. Excellent in every way. They really thought about what makes travelling easier. Fantastic job to the app team.

Terrible service. Terrible customer service on board, flight attendants very rude and unfriendly. I had one of my worst experiences flying with this company, specifically how rude the flight attendant personnel were. The app is also very limited and doesn’t work well. Very disappointed and definitely expected more of this company. I am not flying with them again in the future.

Horrible app!. I ordered way way within the timeframe a special meal. The flight assistant sees it and yet, it wasn’t delivered. That is after 17 times trying to do a check in on the app where for both the app and the web version just rejected our premium economy reservation. Wouldn’t scan the passports, didn’t acknowledge anything in the reservation. My friend told me she missed her flight at Heathrow due to the ground crew unable to scan her boarding pass. Also, what showed as TSA pre check on actual paper boarding pass printed by agent, was rejected by TSA personnel. So yeah, this airline’s online EVERYTHING is garbage!!!

Terrible app and the their website is the same.. This app is terrible, you can’t do anything and it’s extremely slow. Their website is not much better. Kind of pathetic for a airline company like Austrian to have this many issues.

Many errors. Very often the app fails, doesn’t allow to make any changes, can’t access your bookings, can’t check in for your flights, etc. Different flight options are shown in the mobile app compared to the web app. Many issues

Can’t be better than this. Extremely Friendly , real time information and no Advertising. no crashes. 10/0 for me is the rate

Update personal information. I updated my personal information on the website, however it doesn’t update on the app. I can only see the old and incorrect information.

Customer rating. I flew from Vienna to Washington DC today. Austrian airline crew was professional. Flight attend attendance for friendly and attentive, and the food was very good.

Can’t even register. While trying to register, app says I need to complete a field but all the fields are compete.

Horrible & Broken App!. The Austrian app does not function - Something so simple should be functional. Make me wish I have planned travel with another airline.

Great job Austrian!. Lovely app! Works perfect!

can’t even issue a boarding pass. i wanted my boarding pass but apparently that’s too much to ask for

App check-in not possible. App is very poorly designed. Tried to check-in my return flight from JFK to Vienna via Zurich. App required me to enter an entry document for Switzerland. The only options are: Visa / Residence permit / I have no other documents. I have a EU passport and am therefore allowed to enter Switzerland. However, indicating that you have an EU passport is not an option. My passport info was already in the system since it was a return flight! The app still asked me to check in at the airport. What's the point of the app?Austrian should ask your money back from whoever designed this app.

Just lazy. Lazy written app, missing functionality. Can’t add bookings. Can’t pool Boarding Pass on it?! Sends you to web for everything. Just so bad…

App won’t work.. This app is horrible. I’ve been trying for months to get it fixed. There’s no customer service support at all. Very frustrating.

Absolutely WORST support and app. Your idiots answered on my question with absolutely random name (for some reason, when you say that you are Polina, it means for them that they can call you James). After that they decided that they helped me a lot. Absolute idiots

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Worst experience of my entire life. After 3 hrs of trying to check in. Forced to download the app. Then to enter information through a seperate portal that looks like it was built in the 1980’s. Will NEVER be using Austrian airlines and actively paying MORE to avoid flying with them at all costs after this experience

Mrs. As someone who has travelled quite a fair bit, I must say this has been one of the most efficient and easiest airport and boarding processes I have experienced . I felt compelled to write this review as soon as I boarded the aircraft because I was genuinely so pleased with how smooth everything was from start to finish. The entire experience up to boarding was exceptionally well organised and stress-free. I was also warmly greeted by a very smart stewardess with a beautiful smile, which made the experience even more welcoming. Thank you, Austria 🇦🇹 I’m now looking forward to hopefully having an equally pleasant experience on board as well. (We are a group of six Passengers )

Uhh Ohh... OMG!!. Where to start.. 1. Multi language? not fully translated to english, some buttons are in german !! 2. Wrong translation? there is a check-in button, but i dont want to check in, i want too look and check if my booking is ok. 3. Phone numbers. Why Am I getting an Austrian phone number? This could be fixed with a localisation in app to get a proper local phone numbers 4. In reality its not realy an app. its just getting ALL, and I mean ALL information are downloaded from the website. So if you in between flights you have to be connected to internet. The app doesnt work withou it.

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Nonintuitive and useless. Tried logging in using my booking code without success. The app kept throwing me from screen to screen. Without access to Austrian e-ticket of booking, I see no purpose for this app. The third-party apps do much better job with flight status and tracking.

Bugs and counterintuitive. The app is full of bugs and is counterintuitive. It consistently crashes during the online check in.

Excellent service. Very helpful and friendly service. Definitely will take it again!

Great app. User friendly easy to use can’t ask for more no lags works great manage your booking pick up your seat 🤝

Goes in circles. I hope their flights are more direct than the app which seemed to just take me in circles. Not intuitive at all.

Never seen anything worse. Bad app, bad flying experience, everything on the "no-no" side with Austrian. Too bad that some of us don't really have a choice when flying, otherwise would never chose this airline. Complaints, not only they don't address them, but they adopt the worst behavior too with the client.

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Terrible. It doesn't show gate or seat info for flights I've checked in to. I ended up checking into a flight early but without getting an option to select my seats, and ended up getting bad seats automatically. And it's riddled with error messages during the check-in process, which go away if you just do the same thing again.

Still not working correctly. This looks fine as a stand-alone app. However it does not let me check in in many cases. When I go to the Austrian website then I can check in as usual. Very strange. The app does not know that I already checked in and does not allow me to have a mobile boarding pass. With KLM/Air France for instance all apps are integrated and operate seamlessly.

Really useful!. This app's really useful if you travel with this airline! Keeps you up to date and will help you not miss any flight!

Not possible to save itineraries under “my booking”. I would say the absolute MVP checkbox to fill as an airline carrier offering an app - is a way to see upcoming bookings. This app does not offer this (unless trip is as also bought via the app). The rest of the features and functions in the app are mostly useless “nice to haves”. Austrian please step into the 21st century and get this fixed. Hint look at pretty much all your competitors apps - they all, without exception) has this basic basic functionality.

Cannot add frequent flyer info. I have a travel office that creates bookings for me and when I got to the mobile app to add my Miles and More account number, it consistently will not let me add it. My travel office will not do it and I have to either waste time at the airport adding it there or not get credit... very frustrating.

Good, but a few bugs. If you read it in Russian, lounge information is either in German or shows no availability for most cities including Vienna.

Worthless. I tried to query a flight from Washington to Vienna return. All this app did was refer me to their website. I fail to understand the value of this app. Ridiculous!

Buggy. Crashed multiple times when I tried to add checked bag and seat assignments to reservation

Doesn't work well on iPhone 5!!!!!. No background multitasking. Very slow. Needs a big update!!!!

This app is useless!. My husband is about to connect to an Austrian Air flight in Newark. That airport isn’t even on the list of airports in the app. I had to select “all NYC airports” instead and then it still doesn’t tell you from which airport the flight that is brought up will leave from. So how would you know you’re looking at the correct one? The only info I have is the United Airlines flight number that doesn’t correspond to the Austrian flight number. So I downloaded the Flight Aware app to track his Austrian flight with THEIR app instead. That one at least confirms the flight I’m tracking is the correct one because I was able to find it using the United Airlines flight number for it. He was also frustrated that he wasn’t able to book his seat online and had to call them today to get assigned to a seat. He will NOT be flying Austrian again.

Useless and troublesome app. I have tried checking in 8 times filling in the data from the scratch accompanied by numerous in-app errors to only find myself with randomly assigned seat at the end. I still could change the seat, but could not print the boarding pass. Furthermore, all this app really does is referring you to the Austrian airlines home page which does not take much effort to open in Safari.

Below the industry average. What is the point if you cannot check-in? Even checking the flight status is complicated and counterintuitive.

App charged me twice for seating but did not give the seats. I downloaded this app because my tour booked me on the Austrian airline. There is a lot of info to fill out of all your details then when you get to the part where you upgrade your seating i did that and put my credit card info and when i finished the app charged my credit card as soon as i completed the transaction ($150) then gave me an error message that it did not go through. I tried a second time and the same thing happened and a second $150 charge. Still no seats upgrade. I then called the number for USA Austrian Air and booked the seat upgrade with a live representative. She could not see what happened on the app so she charged me a 3rd $150 dollars. I had to call my credit card company to make them aware of what happened. That was yesterday and today i see that all 3 $150 charges are still pending. Im sure i will NOT be paying 2 of those charges. So whatever” convenience i expected from this app was negated by this mishap. Also it said it could not give me the boarding pass in this check in . A waist of time and NOT CONVENIENT.

Great search functionality. Searching for flights is much simpler and easier than any other airline or travel app I have used.

Horrible waste of time. Asks for all kind of information then you can’t get anything done. Just trying to book a flight and wanted to check availability of seats because I did not want to be crammed into a middle seat next to the toilet. I could not get any seat info. Tried to check in and it says I am not within 24 hrs of departure so I cannot check in and when I called the airline they say they can’t see the seat map because check in has started. Can both of these be true?

Tried to book a ticket 3 times... Three fails. Doesn't work. I can't enter my payment information. Useless.

Junk. Don’t waste your time. Most of the time, usually when you need it the most, it’s not working.

Great. My mom used to work in the airline so I have travelled many times with Austrian Airlines... They give you great service and they are kind and friendly! As for the app, it is quite good and useful and worth downloading!!

Clumsy Entry Fields. Very hard to type your entries. Menus are not as well designed as other airlines’ Apps in that they don’t offer suggestions or simple scrolling options. Makes use on iOS extremely cumbersome and slow. Surprisingly basic.

App won’t let me log in. Can’t log in

Worst airline app I’ve ever experienced. It’s not worth wasting my time with a specific critique. Worse than useless sums it up. Maybe the German version is better.

dude this is is so epic. like it’s really cool because red and white are neatoooooooooooooooooooooooooooooo colors

Good app. The app is good, however it would be nice if the personal data was stored in a way that it is not easily viewable. An alternative would be authenticating to load the M&M profile info, again not having it viewable without a password/pib between sessions.

User interface 0 points. I think all airplane companies have nicer and better app than this one.

Half screen on iPad. I can imagine that this application could be very handy for frequent travelers like me. Unfortunately it is not usable on iPad as only part of screen is visible. I cannot image how QC unit responsible for development did not see that problem ...

Never processes payment. 3 seperate times I attempted to buy tickets, and each time the app went through all the steps until the very end. Once I selected Book now, it says payment processing, then sits on a blank white screen for a VERY long time, then gives an error that payment cannot be processed at this time.

.. Great App

Alright. After looking through all the reviews on this app I’ve come to the conclusion that most of the negative reviews come from technology illiterate people. The app works just fine.

Looking forward to flying, but.... ...I hope the app is fixed before I fly in 3 weeks. In My Bookings, I can only see the first flight name/number, nothing of the other two that are part of the trip. Unfortunately managing the itinerary info is the major purpose of any of these apps. Seeing the seat numbers would also be important. Passbook coming? I hope so.

Nice but.... Cannot save booked flights. There is a "save" but it will not save.

Useless. Flight is late but no alerts in app. TripIt Pro faster than the airline’s own app. No proper Passbook/Wallet integration: passes can not be refreshed from Wallet. Pointless app.

That's bad !!!!!. I download the app's and it doesn't work at all !!! I delete it and I download it agin and agin and it doesn't work !!!? Fix it please

Seriously bad application. Austrian is known for notoriously user unfriendly Internet site, and this app is no difference. Many times could not get boarding pass or even find a booking. Please, invest some money and get rid of managers responsible for IT.

Cumbersome and outdated. Not a very user friendly app: can't simply check in for my flight by only entering the flight number, have to enter city pair. Cumbersome! Does have some useful information but does NOT have easy functionality of other airline apps I use frequently.

Terrible app. Worst airline app. An embarrassment

Should be test for new iOS. It does not working on new iOS.

Danger - time waster!. App takes you all the way to payment then goes blank. Telephone Helpdesk says to use website instead. Next time I won’t waste my time with this buggy app!

BAGTAG. Although Lufthansa already implemented the SmartTag function in their app, Austrian doesn’t do it! As a frequent flyer is a great comfort having the luggage with a SmartTag. I kindly ask you to implement as soon as possible this function in your app too.

Horrible. Is simply does not work. Will not recognize any data input as valid. Craptastic!

Austrian Air Should Be Ashamed. I’m being literal when I say this app is unusable. Who designed this? Who tested it? The app is an embarrassment. Should have never gotten out of beta testing.

Utterly dysfunctional. As Austrian’s mobile site has been non-functional for several months now (opening it, I just see the loading symbol and it never loads), I was forced to download this app to try to book a flight. It said my flight couldn’t be booked on the “mobile site”, so I needed to go to the desktop site. It sent me to the browser, where I tried to book the flight. It said it was unable to be booked there either. Total fail for Austrian’s app, mobile, and desktop sites.

Worst airline app. Worst airline app I’ve ever used.

Ap won't let US passengers check in. Ap requires that US passengers enter visa information when none is required.

Useless app. Guys please! I am traveling every week with Austrian. Login: my login data is lost every time even when I flag -> keep me signed in I book flights via a travel agency. Although I linked my M&M profile and entered my personal data ... - the app is not able to pull up bookings linked to my last name (they should be known in your system) - a booking that I looked up manually is not stored / kept but lost again and again - after checking-in in the App the boarding pass is not showing up - No checkin preferences e.g. seat preferences Sorry for dumping my frustration here but this app is totally useless. I just deleted it since it’s not even worth the storage on my phone!!!

Great app 😚. I love Austrian airlines. I am flying it all over Europe. This app is underrated. Shouldn’t any of these angry people say a good thing bout this app? I really wish people would be happier bout this app. I really love 🇦🇹 Austrian Airlines 🇦🇹.

Passes and iphone 5 support. Add Passbook integration for boarding passes and optimize the screen size for iPhone 5. The app is slow and seems to be more of a web app.

Sadly didn't work at all. Tried to make a reservation. Good price, got thru all the pages and after putting in my credit card, says payment being processed. Then white screen and nothing. Says try again later or call the agent. Called agent but it was 3 times the price. Tried again on the app. No go. Then same message. Tried a third time and the price online doubled. C'mon guys. Get it together.

The worst phone line. I made a booking reservation 4 months ago and I forgot what day exactly we are going. I couldn’t open on line at all . I tried this app and it wouldn’t help me with my password. I called up and this person said she won’t help me if I don’t know my booking number . I said can u find it by the name and she denied me! I said I want to speak to someone else and she said no!!! It was a back and forth argument! Horrible service! I called back and it was the same mean person! She still wouldn’t help me! This app is useless if you make up “their” password on line! It won’t come up on this app. This year will be my last flight with this airline! Horrible service and app.

Just bad. “Updating your booking failed, please try again later”. Keeps failing for simple meal updates. Managed to update 3/4 passengers after trying for about 15 times. Last one still no luck. Website is just as bad.

forced updates. can you explain 1 simple thing: why do i need to update your app if i want only search for a flight and not book it? Worse of it, you allowed me to waste my time by entering all search params and only AFTER you showed the error saying that i must update. Even more worse thing i could not imagine. Your web site now uses captcha!!!