SWISS App Reviews

Worst airline in the world. This airline is the worst in the world!!!!!!’ DO NOT USE THIS AIRLINE EVER, they will RIPP YOU OFF!!!! Because in did not have a printer available to me ,and in the e mail format that this form was sent to me was unable to fill out the information and sent the authorization in You Now charged me an extra $300 because of a mistake that you made ,not me . This is the worst airline company in the world, you are horrible in your customer service, the airline is horrible, do not fly with this company Ever When I came to the airport they told me my ticket was booked and they send me confirmation. That’s because I was unable to fill out the form they increased my fees with 50% of the original ticket cost .

Solid travel app. The app itself is overall well done. Some of the options/instructions for the additional travel partners is vague. Seems to only spotlight the main traveler’s info. I like the step by step notifications/updates and simplicity for the user.

Very basic app - almost not worth having it as an app. I'm not sure what the point of this app is. It is almost easier to use the website to check in and manage bookings. Doesn't remember your travel details so requires you to input passport details every time you travel (even is you are a frequent traveler and fly every week) Automated check in checks you in last so you get bad seats (at the back of the plane) unless you remember to check in earlier than the system does it for you.

Pretty good—first time user. My first European trip. Worked well. As a US citizen it allowed me to check in early within 24 hours. Swiss sends you the email. Many US carriers allow up to 72 hours preflight check in for domestic flights. I have no Complaints.

Inflight WiFi. Today was my first time flying with Swiss (which was excellent by the way) but I was not able to connect to WiFi because I thought I expected to connect through the app. There is no reference to inflight WiFi on the app unless I’m missing something.

Special assistance. We needed special assistance with a wheel chair. At the airport and on the plane were extremely friendly and helpful. The Swiss air app kept us up to date all the time. Super service. Thank you.

Amazing airline. Clean, timely, modern, amazing food offers on all classes. Love its destinations as a connecting in Zurich One request is to consider changing seats within the same class, or offering upgrades after a reservations is made and confirmed. It seems impossible to check other seats if like prices once one is chosen. Also the passport reverification seems to be superfluous and oftentimes frequent travelers are not used to that kind of double check. Why not at the gate itself and have the gate agents remind passengers of it, or even have it available at the business and senator lounges?

Worst airline app for one of the worst airlines. You can’t even change your seat in the app, nor can you chat to a human. It also has my personal info locked and won’t let me add a ff# to my reservation. To choose a seat or add a ff# it requires me to call the airline. I get connected to an agent who barely speaks English and before I can proceed requires me to give my credit card details, when I refuse he tells me he needs that to move forward because the call requires $5 service fee. Trash app, service from a trash airline.

Problems. The First problem is the app sometimes switches to German language. I do live in French part of Switzerland , so German is abracadabra for me . So I have to use some third party sites to book a tickets , or use Safari to open Swiss website. Second , there is no price until you chose the exact flight. Really inconvenient, so again I use the third party sites to chose right ticket and then book it via App.

Completely broken. As with everything SWISS does in computers, this is completely broken. It can’t even download a boarding pass - come on! Why is this airline so incompetent at everything related to IT? After 10 years of this crap, why haven’t they fired whoever is in charge of this mess yet and hired someone competent? How many more years of completely broken website and app are needed? Update years later: still a complete pile of garbage. How are they this incompetent? Everyone involved with this should be fired.

App is always not working. How is it that you have an option to check in and retrieve boarding passes, but it never works. One of the better airlines in the industry, and yet can’t afford a proper developer?

Review. I agree with the writer of the previous review. Admittedly most of airline programming is pretty bad. But this is among the worst. When my boarding passes appeared automatically I was encouraged. But they also disappeared automatically. Getting them back was another adventure. I have experienced a lot of other mishaps but I don’t have the time to enumerate them . You really need another program. Spend the money it would be well spent .

App getting buggy. Won’t issue boarding passes sometimes or gets errors, fails to load seat map so you can’t change seats. Also had it automatically apply a Miles and More reward without telling me which was extremely disappointing. App has really gotten worse over the past 6 months for some reason.

Swiss Air App. Is nothing like the experience of flying on Swiss Air itself — which is absolutely marvelous. In a word, the App is useless, and about the worst airline app I have ever used. It will not allow one to print out tickets or to print out a luggage label. It will not send mobile boarding passes to an iPhone, but will, after ten tries, will send a boarding pass — that cannot be printed — to ones email address, but the app will NOT send one’s wife’s tickets to HER email. Calling Swiss Air customer service is just as useless because instead of answering a question they will ask you to phone an airport directly — on a customer service line that is permanently busy. My suggested solution? Kill the app and get to the airport early where their great staff will solve all problems in person! If Swiss Air wants to see a great airline app, go to American Airlines

Worst Airline App Ever!!!!. This is by far the worst airline app ever. Don’t get me wrong Swiss Air usually have great on board service, but this app is crap. You don’t even get up to the minute flight information. Good Luck with the check in if you are a Citizen of One country but you reside in another country. This app is basically useless. I also got the unpleasant experience of talking by phone with customer service just to get the answer to contact my travel agency so they can fix something about their app. I just hope someone at Swiss Air management read this reviews!!!

Do you want to waste hours on an app???. This has to be the worst experience I’ve had with an app. It is so confusing, I don’t where to begin. Miles and More doesn’t seem to sync with the app. It does allow you to view booked flights outside of 4 days. It’s impossible to retrieve a PIN #, and if you to call Swiss Air, you’ll wait on hold for 45 minutes only for them to tell you that they don’t support the app.

Serious issues with app (and website). Tried to use this app on iPhone7. Worked OK for a week, now This is the issue I have been recieving: We apologise for the interruption. We detected unusual behaviour from your browser, which resembles that of a bot. The reasons could be the following: You have a browser plugin installed that blocks JavaScript, you are using a VPN or privacy software often used by bots, or you are navigating through the website at an unusually high speed. SWISS International Air Lines thanks you for your understanding 1) I am NOT in the browser, in your own ios app! 2)Through 4G network on an iPhone (11.2.5 iOS): no VPN, no privacy software Also saw similar issues through the opera/chrome browser on a MacOS. Literally cannot buy/book tickets through this app, can even look at flight schedule. Total failure

Poor user experience, doesn’t do what you need. This app is disappointing from start to finish. Cumbersome check in process. You have to enter your *G card so many times, it never remembers you. You’re like a stranger to Swiss every time you fly. Whoever thought it was a good idea on your “my bookings” page just to list a bunch of destinations (at least half of them are ZRH or GVA)? Completely unhelpful. You have to go through the check in process twice every time, to get your choice of seat, because the first time your *G status isn’t considered. Your boarding pass then doesn’t come into the app. There’s no true live departure or arrival information. Booking a flight is just a reduced functionality version of the website. Swiss needs to get some designers to do some proper design thinking on the user journey - and look at apps from airlines like Delta, easyJet, BA, etc. that are so far ahead of the Swiss app it’s a joke.

AWFUL SERVICE. I'm absolutely furious with the SWISS Air App! My recent experience with them was a total nightmare. First, my flight was delayed, causing major stress. Then, when they rescheduled my connecting flight, they gave me a mere 40 minutes to make it, knowing I had check-in bags – that's absurd! I ended up having to book a motel for the night, and I had to pay for multiple Ubers. But the infuriating part? SWISS Air claimed they weren't responsible for compensation because the delayed flight was operated by Edelweiss, which is THEIR partner! It's a ridiculous blame game. And don't even get me started on trying to reach their customer service number – it's practically impossible! SWISS Air, you need to step up your game and take responsibility for your passengers' experiences.

Unexpectedly poor performance. Considering the origin of this app, Switzerland, the functionality of the program is surprisingly cumbersome. I had to type manually most of the information that I had already provided when I booked the ticket. I was not able to simple information like WIFI availability. I am disappointed.

So many issues and no end in sight. Tons of issues with check ins and documents adds. In short it’s pretty much having a smooth experience unless you’re using a desktop browser - I’m forced to use this app caused by UA co-chair but Swiss has become too much of a bargain airline for my taste. The app and its issues pretty much represent the ‘we don’t care’ attitude of this airline and everything that goes with it. I’ve got an idea: outsource the app to people who know what they’re doing. I’m done with Swiss. Guten tag!

A good app, but it lacks a feature. The app is good in my view: light and easy to navigate. However, as most online check in systems of other airlines, the provisions for early check in of passengers residing in the US with a visa, rather than with the green card, are absent. I tried with Swiss as well, but in options available, you are either a citizen or green card holder, or have to check in at the airport.

Basic, Limited & Inefficient. Don't look to to much on the app. It is confusing if you have multiple records you want to work with. It doesn't allow seat selection when checking in - you have to go to change the seat, but only by going thru the whole checkin process again. And has been noted - doesn't produce the passes in the app - but does do that annoying thing to max screen brightness anytime you do. An embarrassment, particularly considering how Lufthansa owns them.

If I could give minus stars I would. This is without a doubt the worst travel app. It starts off in English then switches to German when you need to understand what’s on the screen. It doesn’t show the boarding documents. I was flying mostly united but because my itinerary started off on Swiss air everything had to be handle with this awful app. Who would have thought that United was so much better. Very surprised by the Swiss for not producing a better product.u

Swiss App Check In Process is Horrible!!!!. I tried checking in my friend and I a whole day before our flight under my account and the Swiss app for some reason only registered my friends information and completely removed mine from the app. I know can only check in for him and not myself in my OWN Account !! They also made me plug my information in multiple times without it every registering once!!! In addition to this mess, the waiting screen/loading screen is unbelievably slow for Travel App. Compared to airline apps such as United, JetBlue, Delta, & Southwest…Air Swiss is below average. It shouldn’t be this complicated to do a simple check in and adding it to my Apple wallet.

Useless. Absolutely useless app. Completed “check in”, paid for additional bag through the application. App couldn’t issue mobile boarding pass but processed a payment for my bag. Waited 1.5 hours in checkin line at MXP. Check in people could not figure out if a payment had been made for my bag through the app. They sent me to an alternative ticket counter to pay a 2nd time for my bag. Using this application cost me at least an extra 1hr during the check in process.

Always errors. Frequently unable to check in, not able to find me, not able to log in, once logged in does not recognize my profile or flight confirmation numbers. Am better off using the mobile website. Unfortunately this is not one of good airline apps.

Amazing. Amazing app! Intuitive, useful, good quality, little problems! All you could ask for at an airport or before a flight.

Very poor user experience, nearly useless app. This app should be redesigned from the ground up by an experienced UX team who has the user in mind, not the airline. Please look at some of the other airline apps, all of which are far better than this Swiss app. Your app does not give any real time relevant details such as gate, boarding, flight time, airplane type, seating chart, possibility to change seats or add baggage. The app is sadly useless: it only alerted me that my departure gate had changed after we had taken off, and told me that an online boarding pass was available after we had landed (I had to ask for a paper boarding pass at check in). On another flight I did manage to get an online boarding pass, which was sent via email! Why bother with an app if it has to go via email or text message? It is very disappointing that an airline, who hopes to be considered as a “premier” carrier, delivers such a poor user experience. And this after users have complained about the same issues 5 years ago already! The first step to a better airline rating would be to hurry and make the app useful.

It works!. Make sure your internet connection is a working one and then this app delivers what it’s meant to do: seamless flight reservation, check in and boarding pass obtention... even car hire with competitive rates !!! Very happy with it. Recommended

Customer Service? Non-Existent…. I’m rating on my latest flight at the beginning of this month which I’ve reached out to their customer service and guess what? NO RESPONSE. I’ve reached out previously regarding another matter and that was taken care of in a prompt manner but this time around? NOTHING. NADA. ZILCH. Really, are you kidding me? Three attempts with NO response. This is actually embarrassing for an airline. You can’t simply tell me you are so short on staff that it’s been over three weeks and still no response?

Swiss Air got is what we needed. We ended up flying through United Air, but by booking through Swiss Air, we avoided the layovers the other flights included. The Swiss app doesn’t have the detailed options like the United app

Badly programmed, slow and barely usable app. I have used quite many airline apps and this one comes by far the worst. It is barely usable. The app is constantly showing you a loading indicator without any action by the user. While it's loading your actions are blocked and you can’t do anything but just wait. Waiting time is also terrible even on a high-speed WIFI internet. I am constantly seeing errors such as unable to find a city when trying to book a flight. It is just constant frustration using the app.

Nightmare. Impossible to check in a family of 4. No reason or explanation for why my 5 year old can’t get an online boarding pass but the rest of us could. Purchased better seats a month ago only to find out 1 day before that our seats have been ‘disassociated’. Fancy word for we payed extra for better seats only for the airline to give them away and shove us in the back? And we now have to submit paperwork to get a refund? Endless hours troubleshooting with no customer care just people who answer phones and pass you around. What a nightmare. What happened to Swiss efficiency?

Ridiculous. I’m actually trying to use this app to add luggage to my economy overseas ticket which does not include checked luggage (as issue for a different review) and you can’t add luggage from the app!! What can you add from the app, you ask? Apparently a rental car! How ridiculous is that? I can rent a car from a completely different company through the Swiss Air app, but not purchase their checked luggage at the discount rate. This would not be a big deal if their website interfaced with safari, chrome or TripIt on iPhone or iPad nicely, but it does not. Better luck next time I guess.

Technical Difficulties. I successfully checked into the flight the day before departure using the app, but the app experienced “technical difficulties” trying to provide digital boarding passes, despite numerous attempts, so we ended up standing in line at the departure desk for more than 1.5 hours to get paper boarding passes … there was this huge line because nobody was able to get digital boarding passes from the app.

Gate Agent Problem. I'm a professional musician and have been traveling with my instrument for over 20 years. The TSA made a law to accommodate musicians so they can bring thier instruments as carry on. Sometimes you get someone who does not take this in to consideration and tries to prevent you from bringing it onboard. I had the unfortunate experience dealing with someone like this today and needless to say it causes me undue stress as I've had instruments damaged by the airlines before. I researched musical instruments on their website and the have strict guidelines as to the size of your carry on. For anything the length of a guitar, they suggest you purchase a seat as it will not fit within their 54 centimeter limit. Clearly they are trying to force you to buy an additional ticket. I can understand that with say a cello, but with a guitar? My fellow musician the next window over had no problems whatsoever. This made my first experience with Swiss Airlines very unpleasant and will likely choose another airline that is more accommodating to musicians in the future.

Very frustrating. I tried to check my wife and me on a flight. I failed for her. It would not acknowledge that a boarding pass had been sent to her email. Also, whenever I had to scroll through choices of dates, countries, etc— the real estate for my finger was so small that I closed the app multiple times before I finally got to my choice. I gave up and went to web site in my computer

Frustrated with this app. Traveling with our son and the app shows wide-open seats on the plane for one passenger, but not myself, which is prohibiting me from booking tickets to sit next to him at the time of check in. This is causing extreme anxiety and stress on me and now I have to hope that the airlines staff will sit us next to each other. Not the ideal scenario to end a vacation. Get it together with you app. it should not show open seats for one person and the other person has no available open seats. That makes no sense!!

Terrible App. I receive an email that my seat has changed. In the app, I cannot view multiple bookings without logging in. I attempt to create an account, it says I already have one. I attempt to reset my password, and I never receive the email to do so. Once I manually change the booking I am viewing, it cannot load the seat map for me to verify my new seat. One of many annoying things about flying with Swiss.

Embarrassing App & Customer Service. Terrible UI and customer experience. Tried to change my seat and lost the original seat despite a technical error. Apparently Swiss hands control of seats over to airport 52 hours before flight but leaves option to select seats online, the result: if you try to change your seat you can’t and will lose your original seat.

An embarrassment to airline mobile apps.. I’ve used several apps from different airlines around the world and this is by far the worst I’ve used. Two of us were traveling together. After several attempts, my friend successfully checked us in via the app. No data regarding that success showed in the app, so we confirmed online via a laptop and saw we were set. An hour later the boarding passes showed up in my app but never did on his. Reviewing my own data I realized very little of my personal data had been saved in the app, including phone number and passport number. I entered the passport number at least 3 times prior to it remaining. For our return trip, he successfully checked us in. We received e-mails showing this, bit the boarding passes never showed up in the app for either of us this time. As a computer programmer I know that none of these functions are rocket-science, so I whole-heartedly think Swiss Air, which has an amazing airplane and outstanding in-flight service, should be ashamed of this app, and could hire a college intern to fix things.

Poor design and low quality for data entry. Unexpectedly poor quality for the airline app. Web experience and app experience are dramatically different and lacking uniformity. App does not have an option to select resident of the destination country (USA). Web was useless completely for the international travel experience.

Slow and cumbersome. The app is still extremely slow and cumbersome to use. Would be great if you could update it once in a while ? Last update was over 3mo ago. Also you should really read the comments on the App Store and try to improve it ... Not really worthy of Swiss quality !

Unstable, really disappointing. Terrible quality, really unstable: I tell it to keep me logged in, 2 minutes later it tells me to log in again, does not know about my upcoming bookings most of the time, basically useless. I understand that it needs to connect to some backend server to function and pull the data, so fix it, Swiss folks or take it out of the App Store.

No longer allows check in, boarding pass. This used to be a functional app—nothing special, but I got what I needed. Twice now in the last month it refuses to find my flight. I can, though, check in through the webpage. Clearly there is a problem with the app.

Second Tier at Best. App functions well about half the time, then can’t find my profile to sign in, a good airline (which Swiss is) should have a better app

Horrible APP don’t waste your time. I travel a lot and have used the AA, United, and Delta APPs for check in boarding passes and other items. The Swiss APP would not let check in. Regards of what I did. Customer service kept me on hold for 55 minutes and then told me the app was down. It was down for for several days…….. never to come again within my 14 days of travel. I also paid for premium economy. Unfortunately, although they advertise early boarding, and check in there was none. I was loaded with the rest of the “cattle”. The seat didn’t recline at all. I am permanent Platinum on American. I will never fly Swiss again.

Worst app I’ve ever used. The times were incorrect on my Lock Screen (also in the app it didn’t specify which TIME ZONES). It wouldn’t let me check in to my flight from Zurich to Newark and kept saying “use the app to check in” even though I was. It didn’t even give an option for “step 2 out 3” of check in (just cancel flight or exit). Swiss airport employees told us not to use the app because so many people have problems and we had to wait a long time for them to print our tickets. Saw at least 30 people in line at the Swiss airport with the same exact problem (plus not enough employees to help, if they even could help). Not to mention the oxygen masks came down over France and we had to turn around and wait 15 hours to get a new flight.

Buggy and useless. I received an email to enter “Additional passenger information required”, and I tried to use this app. It was a complete disaster! Not only I couldn’t update the flight information, the app managed to lose the contact information that I already had entered, such as an email and phone number. On top of that, the app (and the Swiss website) do not provide an option to enter again the contact information?! I am a software developer myself and I have never seen so poorly designed and obviously not tested app. It is so bad that it should be removed from the App Store to save people’s time and frustration.

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Poor execution. Does not find customer, can’t login which defies the basic purpose of the app. I don’t want to call s Service Center when I’m traveling.

Very Swiss. Very Swiss Very efficient and functional.

Chard 13. Poor details and explanations when using the app, limited ability to search for specific items or issues.

Great app. Requires a bit of time to get used to but otherwise great

Nothing Special. Needs a lot of work. Every time I log in I have to update who I’m travelling with. I can not see onboard entertainment like I can with other airline apps. Quite difficult to use.

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Wish all apps would be that simple... ..and effective. Easy to use and navigate.

Super. Facile, simple, agréable...

Works well. Fast and user friendly. Did not automatically assign seats together even though booking was for 2 persons. Had manually reassign.

Easy to use. Quick sign up and trip view

Horrible app. Asks me for a visa requirement that I do not need to travel back to my country. Doesn’t let you bypass it to complete your check in. Called the help line they said they can’t fix it.

Very useful. Very useful app.

The best. Swiss promises and gives the best even in app service..

Simple. Facile d'utilisation

Can’t book a flight. The app won’t accept my credit card.

Très utile. Très utile en voyage car regroupe tout ce qu'il faut avoir sous la main

Does not size to screen correctly for iPhone. Does not size to screen correctly for iPhone

To complicated. Just a very complicated app it will eventually work after 30 mins of using it.

Rediculous. It’s a ridiculous app. Switches from English to German without any reason.

App won’t allow to add a flight.. Deleting. App not working.

Language. Couldn’t change the language to French or English

Over all a good app. Over I like the app. One thing I found a little difficult, after a few procedures, view seat maps, the app came back in German and was unable to find out how to get back to English. I would just close the app and relaunch it.

Beaucoup de travail d'amélioration à faire. Beaucoup à faire. Useless

Usefull when using Swiss Air. Great apps to keep track on Swiss Air booking works great easy to use

Where is the iPad version?. Great app, easy to use but would love an iPad version.

Swiss air. Absolutely useless if you are not a Miles & More member Useless for Star Alliance members

Poor App. Inefficient. Online check never worked as expected even after multiple tries. I had to travel for 8 hours with my 5 year old twins with them seated away from me. #SwissAir

Garbage. The best and only part of this app is the "loading animation", get used to it you will spend quite a while on that screen! Country and airport selection as a scrolling menu is an absolute genius solution!!! I just love spending 10 minutes finding my country and the airport!

Very useful. Cool to get information on your flight.

No language selection. Menu to select another language than Swiss-German (English or French) is either hidden deep in the app or non-existent... please improve.

Swissair app. This functions badly on an iTouch. Several "services" don't function at all ( notably on line check-in and boarding passes. A waste of time.

Love it!. Easy to use. Great to book flights with and see all prices. Extras such as lounge info also very helpful. Easy to add bookings and check in online.

Simple app no hassle. Easy to use I booked my seats received the boarding pass quick. Only one small issue with seats selection yul to Zurich. The picture of the interior didn't match with the actual plane, I would have picked different seats have I had the actual picture of the plane.

Swiss Montréal to Zurich. The worst condition of an aircraft I have ever been on - the seats were broken the armrests were not functioning - the pocket in front was protruding and when I complained before takeoff, they brought a technician who taped it with duct tape which came loose 10 min into the flight - the incline of the seat in front was stuck on tilted position which made it very uncomfortable - I will not fly Swiss again when traveling

Great and simple. Nice done, it is efficient, intuitive and reliable , very nice!

Mr. Nice and easy 👏👌

Horrible. Keeps getting to a security check page and cannot do anything. Terrible user experience. Granted this is their website’s fault and not necessarily their app.

Worked perfectly - no complaints.. Quick and easy to use

Useless. Cannot add flight to track my reservation.

Faulty app. Not working, cannot register or login, Browser version not working either

Terrible programming. Completely useless app. Don’t bother.

Terrible App. Both this app and Swiss online check in are the most incomprehensibly terrible portals I have ever seen. Checking with other airlines is quick and efficient. I'm not sure why Swiss cannot get their act together on this.

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Terrible App/Web Log In. I have been having issues with the account both on the app and the website. I keep on getting error messages since last year. Cannot log into my account in any capacity. App doesn’t show my past or future flights.

Buggy useless app. This app is useless, logging in or creating an account is the first hurdle, then after you’re done the check in process takes ages and so many unnecessary steps. Once you’re done welcome to failure to load your boarding pass - what is this app for?

The seat map issue. Honestly, this app is good but whenever you try and go to the seat map, whenever you book a flight, it doesn’t let you they made it confusing on purpose

TERRIBLE APP - Fails at payment. After selecting flights and entering traveler data and then going payment, it hangs forever. Never loaded after 40 min. I did the search again and the price went up. Waste of time. I would not use the app to book a flight.

No longer allows check in, boarding pass. This used to be a functional app—nothing special, but I got what I needed. Twice now in the last month it refuses to find my flight. I can, though, check in through the webpage. Clearly there is a problem with the app.

Cartoonishly subpar. Painfully slow, checking-in is an elusive function (never succeeded in that), error messages are cryptic, keeps asking me for the same info over and over as if storing data is not invented yet. Flying Swiss is great, their app not so much.

Boarding pass. Provides flight information such as flight number, departure time and seat but does not download boarding pass in advance nor the day of departure. Very inconvenient to go kiosk or service desk in Prague which was quite busy.

It works!. Make sure your internet connection is a working one and then this app delivers what it’s meant to do: seamless flight reservation, check in and boarding pass obtention... even car hire with competitive rates !!! Very happy with it. Recommended

Truly embarrassing for airlines with quality ambitions. Swiss app’s functionality and user experience is a joke compared to leading airlines. Just one anecdotal evidence: a message when you try to retrieve data such as seat number says “This departure is scheduled to take place in the next three days. Short-term changes cannot be viewed.”

Horrible App. Tried to check in for a flight. Couldn’t log in and the app wouldn’t recognize me even though I have made reservations and flown with Swiss and LUFTHANSA in the past. Then tried to retrieve password but the system wouldn’t recognize me or my email. Ended up having to go through LH in order to complete transaction.

Seat map. I would love to be able to see a seat map on the app to see which seats are still open.

Did not allow US Citizen to board their plane.. If I could this would be a 0 star review. Swiss baggage check in service didn't allow me A US citizen to board a flight to a country (prishtina) that US citizens are allowed to travel to without a visa. They are not border control. Do not book with them they have the most horrible customer service ever. Still havent recieved a refund I am getting a lawyer.

Who designs you website and app? Did they ever fly?. Did it ever occur to you that passengers might want the ability to book a seat, reserve,even pay, instead of having to call your backed up customer service with long wait times?!?

Flight Crew. Every flight crew we encountered were friendly and professional. The planes were all very clean. Thank you for a great flying experience!

Worst airline in the world. This airline is the worst in the world!!!!!!’ DO NOT USE THIS AIRLINE EVER, they will RIPP YOU OFF!!!! Because in did not have a printer available to me ,and in the e mail format that this form was sent to me was unable to fill out the information and sent the authorization in You Now charged me an extra $300 because of a mistake that you made ,not me . This is the worst airline company in the world, you are horrible in your customer service, the airline is horrible, do not fly with this company Ever When I came to the airport they told me my ticket was booked and they send me confirmation. That’s because I was unable to fill out the form they increased my fees with 50% of the original ticket cost .

Boarding pass. I love the app but I don’t like how you can’t have your boarding pass barcode on the app

Among the Worst. So I travel a lot and use several different airlines. I have used airline apps that are perfect and the. Those that are non existent. This falls into the latter. Difficult to get through check in and does not allow you to add bags when checking in. Held me up at the airport in Athens because of this. Won’t be using Swiss air or their app in the future.

Just sat down in Business. First time traveling in Business on Lufthansa. Older plane and there is a strong smell of urine around my seat. Not sure if a dog or person but I’m not loving my experience right now.

So far ok, some trouble. Not able to edit personal profile, getting a “server error “. Everything else works as expected.

Not updated. this app (or the airline itself) is not always updated. You will not know through this app if your flight is on time, delayed, or cancelled. My flight was delayed but Swiss air did not send any information about it.

Fabulous! Thus far . . .. I just downloaded the app and am very impressed so far. I especially like the e reading options, with the International NYTimes.

Not incredibly useful. This app works a bit strangely. I’ve never been able to get an accurate flight status for a Swiss or edelweiss flight. It would be nice to be able to check in for edelweiss flights through this app or even choose seats.

Packed like Sardine. In the economy class the closeness of the seating arrangement is just ridiculous, to spend 10+ hours in that tight of space is outrageously inhumane!! The price difference is really discriminatory it makes one feel like livestock that are exploited for the benefit of a few. I wouldn’t fly this airline.

Best app so far. I love this app because it show me the information I need, like transfer gates, status of my luggage, flight information etc

Unusable app. I’m genuinely confused by all the high ratings. This app constantly crashes, gives errors, and is unusable. For example, trying to check in and it keeps routing me to a notice page. I have to go to the website to do anything.

Amazing. Amazing app! Intuitive, useful, good quality, little problems! All you could ask for at an airport or before a flight.

Works well mostly. Generally efficient and reliable, this has worked well for me. Some unexpected issues occasionally, but nothing serious. Recommended.

Buggy and useless. I received an email to enter “Additional passenger information required”, and I tried to use this app. It was a complete disaster! Not only I couldn’t update the flight information, the app managed to lose the contact information that I already had entered, such as an email and phone number. On top of that, the app (and the Swiss website) do not provide an option to enter again the contact information?! I am a software developer myself and I have never seen so poorly designed and obviously not tested app. It is so bad that it should be removed from the App Store to save people’s time and frustration.

Don't waste your time. This is obviously the work of some cousin of someone at Swiss. Amateur in its interface and design decisions, opaque in operations, and then will hang on transactions until it simply fails -- about half the time. Just lost half an hour with it. Deleting off my phone, using a computer for now and maybe another airline in future.

Very user friendly. Very user friendly when I booked my flight.

Pretty good—first time user. My first European trip. Worked well. As a US citizen it allowed me to check in early within 24 hours. Swiss sends you the email. Many US carriers allow up to 72 hours preflight check in for domestic flights. I have no Complaints.

Very amateurish app. Very amateurish. Definitely the worse airline app of the 10 or so I use. Some functionality/compatibility issues, and counterintuitive user interface (graphics that look like buttons but are not buttons, etc).

Completely worthless app. I have to agree with every other reviewer. This app is worthless! Swiss Airlines, are you paying attention to our frustration?? Those of us that are frequent international travelers rely heavily on the apps for check in, boarding passes, updates and access to WiFi. I can’t even sign in!!

If I Could Give More Stars, I would.. The app is very easy to use and convenient. This app is a more sustainable option for the environment.

Waste of time.. This app won't work until you have a certain number, which can only be received via the mail once you apply online. I applied and am still waiting. So the app won't work for me to view the trip I purchased. Out of the 10 or so airline apps I have, this is by far the worst one.

Do you want to waste hours on an app???. This has to be the worst experience I’ve had with an app. It is so confusing, I don’t where to begin. Miles and More doesn’t seem to sync with the app. It does allow you to view booked flights outside of 4 days. It’s impossible to retrieve a PIN #, and if you to call Swiss Air, you’ll wait on hold for 45 minutes only for them to tell you that they don’t support the app.

Everything but adding documents. 5 stars for everything except adding identification

Unstable, really disappointing. Terrible quality, really unstable: I tell it to keep me logged in, 2 minutes later it tells me to log in again, does not know about my upcoming bookings most of the time, basically useless. I understand that it needs to connect to some backend server to function and pull the data, so fix it, Swiss folks or take it out of the App Store.

Needs work. It's very basic and needs to be expanded to offer more functionality. As it is, it does allow you to check in and choose a seat, for a hefty fee, and get boarding passes via text message (why not directly on the app?) so it's ok.

Awful. No matter how many times the app is updated it is frustrating. It is so buggy and useless. A person cannot successfully register or book. The website is no better. What happened to the company's reputation? Does no one extensively test? How much business is lost over all of this? The app and site deserve a rating of -5.

Edelweiss. If you are going to have Edelweiss under your umbrella we should be able to get boarding passes etc thru your app since everything says Swiss on it. Very frustrating and spent time trying to do so only to call for an agent to tell us to go to FlyEdelweiss. Com.

Worst interface possible. This has to be the most unusable design I have ever experienced. Invisible drop down tabs, all data erased if a field is left blank, the same information needs to be entered on multiple pages. Whoever is in charge should try using any other airline’s app to see that they can be functional.

Clean, functional app that works like a charm. I fly a lot and have used 10 other airline apps. This app is great - simple, clean interface, multiple ways to see your boarding pass, and a pleasure to use.

New app, more problems. Swiss caught a lucky break with coronavirus reducing the demand on its latest app. Their new design is an example of how to confound your users by adopting none of your platforms’ paradigms. This app is unacceptably slow and the UI is filled with unresponsive elements and bugs. It’s too bad that such a fantastic airline chose such a poor implementation for their largely featureless front door.

Problems. The First problem is the app sometimes switches to German language. I do live in French part of Switzerland , so German is abracadabra for me . So I have to use some third party sites to book a tickets , or use Safari to open Swiss website. Second , there is no price until you chose the exact flight. Really inconvenient, so again I use the third party sites to chose right ticket and then book it via App.

Works for me!. Apps can always be improved, so I’ll probably not give an app 5 stars anytime soon. This app works fine, except for the boarding passes, which have to be emailed or texted.

Great Customer Service. Swiss Air facilitated our transfer to our gate when our arrival flight was late. Excellent!

Poor experience. In this day and age, an app so slow, with so many bad UX choices is unbelievable. Fields empty when an error occur, mile long drop down lists, main flights information (seats, etc) not available from main screen, no Apple Pay option. It took me 20 minutes to reserve seats...

HORRIBLE APP. Several times trying to book a trip and the Swiss app gets stuck into loading for purchasing the flight then crashes. I go back to book the tickets and the prices keep jumping up. Either a scam or a total rip off.

Not great for U.S. Costomers. App will only let you register if you use a phone number for two-step authentication. Does not accept U.S. phone numbers and also is this the best idea when a lot of people’s phones don’t work when they travel internationally? Couldn’t turn off two-step auth. and couldn’t get registered. Waste of time.