Royal Caribbean International App Reviews

VERSION
1.51.0
SCORE
4.7
TOTAL RATINGS
650,034
PRICE
Free

Royal Caribbean International App Description & Overview

What is royal caribbean international app? From booking cruises and pre-cruise purchases to check-in and departure, use the Royal Caribbean app to plan your entire vacation. And make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app. Features may vary from ship to ship. The app is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required.

Before your vacation, you can:


● Book a cruise
● Book a flight for your cruise vacation
● Watch videos about the Royal Caribbean Group family of brands
● Sign into your account to view your booked cruises (must be at least 13 years old to have a guest account)
● Complete check-in – scan travel documents and select your arrival time
● Link reservations with other guests so you can make plans together
● Make dining, shore excursion, spa and, where available, entertainment reservations, to take advantage of pre-cruise savings
● Purchase and upgrade internet and beverage packages
● Learn about the ship’s activity, entertainment, and dining venues, including menus, and view deck maps

Once onboard, connect to ship Wi-Fi so you can:

● Complete the guest safety briefing on your time before setting sail. The app will even help you out with a reminder notification.
● Make specialty and My Time dining reservations
● Quickly and conveniently reserve shore excursions and shows, where available
● Plan each day by browsing daily activities and saving them to your calendar. Notifications will remind you when you have plans.
● Chat with family, friends, and fellow travelers
● Find your way around with complete deck plans
● Track your onboard expense account in the app (or not… after all, you’ll be on vacation!)
● Plan your next vacation by making a NextCruise deposit and choosing your itinerary later

We continue to develop and enhance the app and are looking for your ideas and feedback. Email AppFeedback@rccl.com and tell us what you’d like to see in the future.

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App Name Royal Caribbean International
Category Travel
Published
Updated 08 February 2024, Thursday
File Size 282.98 MB

Royal Caribbean International Comments & Reviews 2024

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Not fair. I made a reservation for a junior suite in March, paid for the majority of the trip but still had a balance, I had a credit card on file that was going to be charged the remaining balance as we got closer to the trip, not seeing any activity I got curious see if everything was okay just to find out my reservation was cancelled, I lost it, I can’t believe that they didn’t call me, they said they sent email reminders but I’ve checked, my spam, junk & deleted emails and didn’t find anything from them, I luckily got some help from a customer service agent and was able to reinstate my trip, I paid the remaining balance and lost my junior suite accommodation, I now have a smaller room, I feel totally ripped off, the sad part is that there was junior suites available but they wanted to charge me an additional 2k , that real scum bag customer service, I may not ever referred royal Caribbean to anyone anymore, Shane on you royal Caribbean for trying to charge me double for something I already paid for, I’m totally disgusted, what ever happened to customer service, I called about 5 times trying to get help, I don’t want a free upgrade I just want what I paid for.

Happy Customer!. I would like to express how grateful and appreciative I am for how hard your staff in every area of the ship worked to make me and others happy on our vacation. My stay with you was wonderful, and I would definitely visit Royal Caribbean again, and would recommend you to my family and friends. This time it was about twenty-five of us traveling together. I can’t stop talking about your waiters and other severs in dining room and buffet rooms of the ship. I’m saying their smiles and willingness to serve you and to make sure you’re happy is unbelievable. I met so very nice people and asking them about themselves and their families made it very personal. And I will never forget them. I loved being on your beautiful ship. Looking forward to the next time. Army Burks

No Check-In. I’m 55 days out and received a email from Royal Caribbean letting me know I could do my check-in using the App. When I log into the App it shows my Cruise but when I click on it it tells me to come back later and I cannot view any details about the cruise nor do I have any other options except to view the cruise listing. I deleted the App and downloaded it again in case it did not update correctly since I last used it in March but that did nothing. Still can begin any check-in process so I am forced to go to my desktop and log into my online account. Hopefully this is just temporary because I used the App back in March without any problems and having my phone with me all the time allowed me to show my Set-Sail pass at the port to bypass the desk and also to view events and bookings I had arranged. I also kept track of my spending with this App. So let’s hope this is just a technical error that they can fix or unless they notified me too early for the App usage. I was able to do everything on my desktop instead for the next 2 cruises I’m going on 7/5 & 7/12.

Good app when it works.. The Royal app is well rounded and easy to use. It allowed me to view information about the ship as well as different activities available on my sailing when I went on Odyssey of the Seas in late March 2022. However, there is one glitch that will absolutely destroy the pre-cruise experience. It starts after you book a new sailing. You open the app for the first time, only to be met with an oddly long loading time. Then, you get the regular Home Screen with the planner and the top view of the ship. However, when look closely, you see that there is no information regarding the details of your cruise. No information on the restaurant, the activities, or the venues. You don’t see any option to check in, either. Things get worse when you force the app to close. When you open the app for a second time, you are met with a “Select your Sailing” screen. You tap on your sailing, and alas, you are met with the dreaded “We’re working on the fun” pop up that has plagued many of the app’s users. You realize that the app is essentially useless, and you accept defeat, being forced to check in on your computer. Other than that it’s a pretty good app.

Allure Trip. Family vacations is always fun but this ship was amazing. The dinner staff I have to mention because from the over 20 cruises that I’ve been on , hands down, I’ve never treated above and beyond from day one. Marlon was our waiter and Francisco was our waiter manager. We had so much fun with them, great attitude and unbelievable service. Throughout the ship it’s not hit or miss on the service, everyone working is engaged and ready to help with anything . The only issue was at nextcruise trying to book our next cruise! The lady manager kept rushing the nice gentleman who was trying to help. She was horrible. We wanted to save on some of the promotions but didn’t get to because she told him we had passed the allowed time and he had other appointments to take care of. Mind you, we were trying to book 8 cabins .. but overall this ship is hands down amazing.

My phone isn’t able to tell me I have a message on the app. I love the app! It’s great for keeping track of expenses, seeing your reservations and excursions, planning things to do onboard, and check in. Oh, and wow a safety briefing on the app instead of standing out on the deck shoulder to shoulder waiting for that last couple to get to their muster station, awesome. I just wish you didn’t have to keep checking the app over and over to see if someone in your your party has left a message. I’m not on a cruise to have my phone in my hand constantly, unless I’m using it as a camera or a book. Is there a way to have the app tell my phone to make a noise or vibrate when someone sends a message? For us marker boards on the cabin doors are just as quick as the app for for communication.

Trip 2021. This was our first trip on a cruise. I am a young single mother, and brought my 7year old. It was a little nerve racking going just the two of us, but we will absolutely do this again! Between the staff that had helped us, Alfredo V for our rooms, he made the experience wonderful, my son was so excited to see what he would leave him each time we came back to the room. The wait Staff, Sylvester and his assistant made each dinner amazing, they even remembered our orders and were more than gracious. Also to the staff in the breakfast buffet, Bernadette, from the Philippines, smiled and was a pleasure, she helped us as soon as we came in each morning. Also we would like to send a huge shout out to Christine, from the Philippines, who was our assistant wait staff, she made each meal worth it! Christine was so enjoyable and we wouldn’t have had a better breakfast without her!!! Thank you to all the staff, it made our first cruise a memory we will never forget, and also helped us make the easiest decision to book more cruises in the future!!!

Not Ready for Prime Time. A fair start but needs refinement. Too many minor issues to document here. An example: wife and I booked using same credit card; one cabin. Our separate apps will not consolidate our ship spending on the cruise. She was allocated some credits and expenses while I was allocated others. No way to merge the accounts into one. We, thus, have two accounts for each trip and we want one! Define user “accounts” better on the app. Our ship spending should be one consolidated number, not two separate and different numbers. Other examples: show where ship is at any given time; enable dinner and excursion reservations through the app; show comprehensive past RCC travel history for users; and many more. While not an app issue, since Celebrity and RC share a parent, merge the accounts into a single app and give customers cross credit for bookings on either. This app could be MUCH better and far more user friendly!

Works like something like this should. I was a little skeptical at first having had bad experiences with certain “apps” that don’t do more than just take you to the company's website. This app was great though! Useful, very few glitches, intuitive. I have a few suggestions if anyone at RC is reading this: (1) ability to add custom events to your calendar (eg spa treatments so that you aren’t woken up by the spa calling on the day of your treatment because you’re late), (2) speaking of, spa treatments syncing into the calendar, (3) order room service from the app, (4) make on ship calls (or messages!) from the app (guest services, stateroom attendant, etc.), (5) be able to view and purchase your photo packages from the app, (6) interguest messaging and/or calling, (7) alarms and/or notifications reminding you of your appointments or other important information. Thanks for the great app!

Needs lots of work for using on a cruise. I’m a bit shocked that this app has a 4.8. There is so much that needs help to make it a valuable app during a cruise. You use the app to take your safety briefing but it’s difficult to find the safety videos and even the email you get asking you to view the videos doesn’t take you to the videos. The chat feature is “ok” but doesn’t allow for emojis responses. Also, the chat doesn’t work when you are ashore, so you can’t communicate with your group during excursions. Yes, I had cell and data turned on. Creating your cruise calendar doesn’t allow you to invite others and you can’t create a custom appointment for say a family meeting. But, heaven forbid that you take a screenshot of a heavily watermarked pro photo before you bought it! You get a nasty warning on that! I’ve never seen that, ever! If they can figure that out, why not make the app better for your customers.

Problems with scheduling dining online when you have six people. We booked as so many others two years ago our trip on Royal we are diamond members as a gift we purchased three cabins for my son and his family when the Covid hit we had to reschedule using our vouchers and I spent two hours on the phone with Victoria and rebooked our trip. That time she booked all three cabins together or so I thought and we were supposed to receive my time dining of 615 we just learned a week ago that we were not linked together and we cannot eat together unless we have a 745 evening dining both my husband and I are on medication and need to eat before a certain time called and asked to link us and we wanted to eat dinner together especially for the holiday which was the purpose of us purchasing all three cabins. Yet we were told that we were not linked and the time was gone. Very upset and wanted to let you know THIS IS WRONG. We are on Harmony of the sea with a sailing date of November 21

Great app for our cruise but some feedback too. This app is great for finding specific things on the ship, hours of shops and restaurants, excursion information, etc. I like that you can add activities to your calendar but it would be nice if we could manually add events to our own calendar such as spa appointments, meeting time and place with friends/family, and also receive a reminder notification. We missed our spa appointment because it was not on our calendar and we didn’t get a reminder. We felt so bad for the massage therapists that missed out on our appointment. Also, would be nice to see the boarding times off and back on the ship at ports of call. They’re listed on the Compass but not in the app. Otherwise, we’ve used the app quite a bit during our cruise. It has helped us a lot.

Sync My Calendar!!. Why does this new Royal app NOT sync-up with My Calendar itineraries into it for this full functionality from all the work I did adding then this your full website version for my upcoming cruises?? I have already checked in. And did all my boarding eDocs, so why don’t you show the Ships daily itinerary items here as well. Guests want make plans to go to specialty dinners, shore excursions, signup for onboard activities times that don’t conflict, and we should see all fixed evening entertainment & shows or other daily activities that are always constant. Along with dining hours of operations...why don’t we??? It’s truly ridiculous that your Technology & Guest Experience Teams don’t have this all working correctly like with other cruise line company’s. Please fix, because as a Crown Platinum RCCL member, and owner of 2 technology companies, this is truly embarrassing, in my opinion!

Good App - Missing some features. For the most part, this app has a lot of nice features, but there are a few places that could use some improvement. Daily Planner does not include a lot of Adventure Ocean details. There were a few events which were in the paper copy, which were not listed in the app. Consider giving Adventure Ocean it’s own daily planner so people without children in the program can have a less cluttered view. On-board chat missing from app (at least on Allure of the Seas). We purchased the Wi-Fi package and use our iPhones for this, but it would be a big improvement to offer this feature in the app. Airlines offer free chat without a wi-fi purchase and the previous RoyalIQ app offered this as well. Ability to make reservations in the app ahead of your cruise. You can book reservations through the app once you’re on-board and you can book through a computer in advance, but there’s no continuity or consistency. Use your phone as your sea-pass and your room key. For those who’s phones offer this technology, it would be great to unlock your cabin through the app as well as to have the ability to make purchases. Create an ApplePay/Google Wallet equivalent to purchase chips/tokens at the casino. The casino is one of the few places where cash is used. It would be nice if you could use Apple Pay or Google Wallet (or create RoyalPay) to make these purchases.

Functional, But Missing Some Things. The app itself works fine, aside from the chat going down on occasion. I’m giving three stars because I felt it was missing some obvious features. It would have been nice if you could receive notifications when someone sends you a message over chat. I missed several messages because I didn’t keep this app up at all times, which seems to be the only way to know if you have a new message. Makes it hard to communicate with friends and family on board. The other things I would have expected this app to have would have been a way to add activities to your own schedule (like the guidebook app). It would be nice to be able to scroll through the things I specifically was interested in for the day and get notifications about 15 minutes before to remind me. The information provided for the debarkation process also seemed a little sparse.

Needs updates and modernization. I appreciate RCCL’s effort to go digital and reduce paper waste. This app in its current state is ok, no updates since we used in on our summer 2022 cruise. If RCCL is committed to going green, they would benefit from onboard Hackathons to engage guests, hear direct feedback from customers and have guests try to address issues with the digital communications. They should start with app improvements including: 1/ Link the app to the digital cruise compass 2/ Add filters to allow the customer to see what restaurants or shows are sold out. For example, on this ship, the North Star viewing is sold out for every day and time. But we had to click on each individual session to see if it’s available. That’s Atleast 20 different sessions that required us to manually click on them. 3/ Add ability to customize “My calendar” by typing notes and reminders. For example when meeting family and friends, it would be great to add notes and reminders

6556 Room’s bed was terrible. I woke up every morning with a sore back. You could see the dips in the bed. I have taken at least 20 cruises and the first time on RCI. Our Balcony Room was small and as I said the two twin beds mattresses pushed together to make a double bed needs to be changed. My wife and I both use C-pap machines. One outlet only Balcony side. We always bring an extension cord and thankfully we did. I had to put the phone under the bed and my C-pap machine barely fit where the phone was. Our room attendant was nice and very cheerful as well as your staff. I prepaid for your Vroom Internet service which was a complete waste of money! It very seldom worked and I complained to one of the attendants and he apologized for the terrible connections and issues with the on board service and gave me a 30% Discount for maybe 10% usage. It should have been at least 50%. I will not buy the internet package again. Your specialty restaurants were very good, Chops and the Italian restaurant. The menu for the main dining rooms were somewhat the same every night. Again our room and bed sucked which the most annoying aspect of our cruise. I am sorry for not giving you a better review but being honest will hopefully help clear up some of these issues. Thomas Brewer

Online check in process is a nightmare. We’ve all taken a flight and checked in on line to make our journey more efficient. We wait until the check in time is “open” and then check in where we are given boarding passes or at least an order of boarding but nope …. Not with Royal Caribbean it seems. Was right on to check in at the open time but the website said “sorry we’ve encountered a Glitch… Try again later” so we went to the app… this time the message is “check in has checked out”. Called CS and the call taker’s solution was “just wait and try again”. No one in IT or CS was willing (or able) to solve this. Their canned response was “just wait and try again and if it still doesn’t work call again”. Why? My problem becomes more important the more it happens?? How about work with me to solve the problem and perhaps make a happy first traveler with your line? We are not new to sailings but certainly are to this lack of concern and assistance. Makes me worried that this is the level of care we might expect on board the ship! Maybe if we were Diamond members Royal Caribbean might care about us! Not a great start and would not make this mistake again at this point.

Considering changing cruise line. This ship is too big to have the problem with short staff. The windjammer and all the food venue that come with the cruise needs major improvements with services time which changed everyday. I have been cruising with you for 20 years and this cruise was by far the worst .Can RCCL go more places other then the Caribbean or coco cay. Find new routes to travel from American we need new ports to leave from Florida is not the only one. The one you have been able to get right is the Check in process, now that moves way more smoothly then the pass, but some the specialty restaurants needs major improvement, so are too large , so food just don’t fit the venue, but I will give the Service in them great point, just need enough body to make getting your meals a little faster, because you are loosing the value of the service you use to have, thing really need to be looked at and changed, If other cruise line can do you should of doing it also .

Very helpful app, but can be better. This app is very helpful while on board the ship. Even better, you don’t have to purchase the ship’s wi-if to use it. It contains maps of each deck, a filterable list of all onboard activities, and information about which reservations you have and when. One feature that could really help is the ability to choose activities you are interested in and having them appear on your personalized cruise planner with time and location. The cruise planner is on the web site and helpful, but it needs to be part of the app. As it was, my husband and I took a picture of the daily activities so we could see the activities at a glance and then looked at the app for more info. After, we had to work to make sure we remembered what we wanted to do. Overall, though, very helpful app.

The App has lots of potential if RCL would use their investment. The app has potential to be much more useful before boarding if the data was regularly and timely provided and updated. For example, we are taking a multi family vacation on Odyssey of the Seas’s Transatlantic cruise. We all bought Dining packages and want to coordinate our specialty restaurant nights. The selection of which nights to schedule is largely driven by the Main Dining Room menus. The app provides the means for RCL to post this information. However they don’t regularly or timely post it. Consequently we have to spend time after boarding going through the “meeting” to choose the nights vice spending time at the pool bar starting our vacations. RCL can use the app they invested in and often seek feedback about to maximize utility for the guests. Also, the same thought applies to special events and venues reservations. The means are there because I was able to schedule my “Book” theater time, but so far nothing else is posted with less than 25 days before the cruise. Better use can be made of the tool purchased.

Enchantment of the Seas. Galveston to Cozumel Aug 5-9. We have thus far had a terrible trip. First if our boarding time is 2-2:30 then why are there no staff to assist with bags? Second our balcony was old and rusted. Had to change rooms. There are several parts of the ship in need of refurbishing. Lots of rust on upper deck 10 and 9. Definitely can see the rust from the outside of the ship too. Management should be ashamed of themselves to allow such a terrible appearance. Not a good idea to dock us next to the Symphony of the Seaa because it just shows us that you have the dollars to invest and upgrade your ships. The quality of the food at dinner is not great at all. I suggest some serious refurbishment and upgrades ( water slide, indoor skating rink, bumper cars, basketball court, something), also the jacuzzi was lukewarm just to name a few. Alsi our speedboat snorkel excursion had very few fish and the lunch was terrible.

Not the same. RCCL has lost its charm. The high cost of cruising and the nickel and diming you to death has lost its charm. It’s no longer affordable for most families or individuals they have to go into debt in order to afford a cruise. The food quality has slide downhill and if you want that lobster or a fillet that you used to get, you’re going to pay for it, the individual paid restaurants Food quality is not worth the high cost. You have to pay in order to dine. Royal Caribbean’s voyager of the seas is tired and needs to be updated for a four-day weekend cruise are no longer worth the time or money. Why bother cruising to a higher level when you just keep removing amenities and giving ones that aren’t going to be used by many that the higher levels we used to enjoy to make it worth staying with Royal. Most of it is worthless. We are being forced into buying things that normally were free. I guess after you lost money because of Covid now you’re gonna make up for it by sticking it to cruisers. You’re just not worth the high cost of doing a cruise. For what you offer. You’ve gotten worse than carnival.

Harmony of the Seas issues. I just got on a sailing on Harmony of the Seas and unfortunately I’ve had the app giving me bad information. It is telling me my dining room is on the wrong floor. It’s also missing some reservations even though the front desk and the cruise planner show them. My wife’s phone (while she’s logged into the same account as my phone) doesn’t show any of our reservations on day 2. And day 4,5 and 7 don’t even show on the calendar even though they do on my phone. I’ve force quit and restarted the app multiple times and the problem persists. The app may have a race condition or is locally caching bad data. I understand the app just added support for Harmony of the Seas but the data inconsistency between phones is weird. Small UI feedback: Opening the calendar is hard to do, it would be nicer to have a button to just open the full calendar instead of having to do a swipe up most of the screen. Additionally closing the calendar is a pain. Clicking the down chevron doesn’t close it, and half the time when swiping it down with my finger on the chevron I open the Notification Center on my phone so I have to mentally remember to put my finger lower. I appreciate all the Royal Caribbean development teams are doing, the app makes it nice to find upcoming events and makes making reservations easier. I just want to be able to trust the data I see and have all the correct information.

Check in nightmare. We were on time for our 2:30 check in. We were directed to go to a line that had people ranging from 2:2:30 check ins. We then stood in line for 2 hours while they let people who had arrived late to go ahead of us. Why???? We had beat ourselves to get there on time. If you are late you should wait behind people who were on time. This calling people who were late to the front of the line went on for 1.5 hours. Ridiculous. Then there were people who had all kinds of exceptions that had to go ahead of us. The customers standing around me were mad and frustrated. The people wearing teal shirts were idiots and no one seemed to know what they were doing. The teal shirted idiots did not know what each were telling the customers waiting in line. I did not feel catered too. Also standing for 2hrs in the heat…no one offered water or drinks. The teal shirted idiots spoke harshly and were rude. I know we are all dealing with covid but we were asked to show proof 3 times through the check in process. Why? I even had to submit proof of vaccination days before. Why?? Get your act together Royal Caribbean. By the time I got through check in I was miserable hot sweaty and frustrated and thirsty. Cruise has not left yet so I’m hoping they can change my mind and emotions soon or part 2 to this review will be even more negative. I hope writing this review changes this process for someone. With technology it doesn’t have to be so hard.

Ship and Staff. First time in RC and I love the Allure of the Seas. The crew are amazing. Special shout-out to our Main Dining wait Eduardo and his assistant Jackie. They made our dining experience spectacular. Not only that the food were delicious but their level of service is beyond great. Their smiles and friendly attitudes made us feel welcome. Our housekeeper, Piya. She did a terrific job cleaning our room and made it look comfortable to come “home” to. She is very friendly and always talks and jokes with us every time we see her in the hallway. Shoutout to Julius from Philippines. Every time we see him at the Widjammer buffet and Sorrentos Pizza, he always says hi and talks to us. Even if we were just passing by at the promenade, if he sees us, he always acknowledges us. He’s an awesome dude! Jennelyn from the photo department is also one of the staff that we connected with. Her friendly personality and happy self don’t go unnoticed. We always talk to her whenever we run into each other. All the staff are amazing. My husband and I truly enjoyed our cruise!

Royal Caribbean going downhill. I have been on 7 Royal Caribbean cruises. I have absolutely loved everyone I have been on. From the service to the food to the entertainment on the boat. Everything has always been top notch. I’m not sure if it’s because the hit Royal Caribbean took during COVID or what but we should not have to suffer because Royal Caribbean is trying to make up for your loss. Food on this Trip has been 0.01 stars. I have yet to find anything good. You can tell everything is watered down to spread it out more. From the chicken to the steak it’s terrible. Have always loved going to the Dinning room. Definitely won’t be going back this trip unless I want good coffee. That was the only thing good there. Windjammer is absolutely an insane joke! Bacon labeled crispy bacon. Not one thing crispy about it. Eggs was so runny they dissolved in my mouth. I could go on and on and on. I have always refused to try other cruise lines but after this cruise. My next one I will be trying out Carnival. Hopefully they aren’t making their guest suffer for the loss hit from COVID. You keep this up and your loss from COVID will be nothing compared to loss of guests!

I know it’s likely a soft opening but RC had YEARS to perfect this!. First of all, I LOVE RC, and I’m soooo happy to cruise again and the measures the company has put in place to keep everyone safe and healthy are impeccable!! However, the app ONLY works for folks who are on a Sunday to Sunday cruise because “that’s when the week ends then begins again…” or - at least this is true for the European Harmony of the Seas Cruise Ship. We embarked in Roma and it just so happened there were others who embarked in Barcelona (4 stops away from our first day) and the app ONLY worked for the Barcelona passengers and not us because we embarked on a Thursday from Roma. Uhhh…makes zero sense. We were told at least 10 times that tech was “working on the issue…”. Thus, we couldn’t book excursions, reservations for dinner, or even see the schedule for the day on the app. It never worked for us. Booooo. I’m sure it’ll be figured out eventually, though.

An OK App. Pretty limited information from what I was expecting. I was hoping to see some cruise compass/itinerary information for past, current or upcoming trips for the ship I will be sailing on. Since my reservation is entered into the App for Harmony of the Seas, it is not allowing me to simulate for Harmony of the Seas. I am able to view information for the Oasis, Allure, Enchantment, Serenade & Symphony of the Seas but not Harmony of the Seas. It would be nice to be able to see event possibilities on the ship you will be taking. It would be great to be able to look at a schedule of events for what is going on aboard the ship you will be taking later prior to arrival for your scheduled cruise. Just to get an idea of all the things to do. Understandable that each event may be different for each trip or not available at all. But being able to see some ideas, that would be awesome. Still an OK App. I was able to find a little bit of useful information.

Refund Nightmare. December 30, 2021 I cancelled a cruise with Royal Caribbean and fell under the requirements to get a future cruise credit. I was told at that time I was owed money back on to my credit card for gratuities and taxes that they were not allowed to put into a FCC. On February 3, 2022 I hadn’t received a refund of all of my money so spent 4 hours on the phone with Royal who had to contact the account and the refund departments and figured out I was in fact owed $1250 to my credit card and said they would “expedite” my refund. February 28, 2022 I get an email of a FCC for $1250, another 1.5 hour call to Royal to be told human error and they are again going to “expedite” my refund and I can call back in 2 weeks to check the status. Meanwhile I have a new cruise booked and that payment is due March 18, 2022. It has been over 2 months since I was told I was getting a refund, and still no one can tell me how much longer it will be and they are expecting me to pay by bill! I have loved Royal Caribbean for many many years and think they had a fabulous program set up during Covid, but this is unacceptable!

The best thing ever in the world. I love it I think it’s gonna be great because like you guys are like the best ever like ever and I thank you for letting us do this because my brother Dominic is going to training for two years and this is a special thing for him and we’re thanking you because I love how you let us do this for a special occasion. If you don’t know that occasion that’s OK it was Dominic‘s going into you know the military obviously because I really miss him and I was crying in the car because I didn’t want him to go and I am thanking you because you guys have been so grateful for letting us come Walton going to Gatlinburg because that’s gonna be really fun with the family name, Ashlyn sprinkles and then our last is PAUL that spells Paul of course thank you for everything that you’ve done for us like everything by Simi be on the thing but who knows I love your company and I’ve been working on this I just love it because you can see all the things and I love the Reno buy a look. I love you and I love your app. See ya.

Royal Caribbean Ships.. We have sailed on Royal Caribbean "Anthem of the Sea" five times over the last 7 years. It's home Port is "Cape Liberty" Bayonne, NJ. We always have goods days on board no matter where you are and what the weather is. Their basic food plan is great for variety and quality. We always buy 1 or 2 premium dinning which costs a little more but I love their " Chef's Table" dinning. Space is limited to 20 guests. It's a wine & food pairing experience. The ships chef greets you and explains all 5 courses. The wine experience is similar and is explained why a different particular wine is served with each course. Definitely a class act. We live within an hour's drive from our home to Bayonne. We hire a car & driver so we do not touch our luggage from our home all the way to find them in our spacious cabin when we enter it. There is long term covered & secure parking. For us it's the least stressful vacation we have ever experienced. Peace.

Several critical things missing. This app becomes critical on the ship especially with kids. However it is missing the following: 1. Ability to text or message your kids. Kids 12 and under cannot create an account. RC is citing a US kids privacy law which is silly because kids can have accounts if parents consent and they limit interaction - they could revise it so parents can communicate with kids. Otherwise good luck communicating and finding kids under 12 on the ship. 2. Ability to call each other - in addition to the chat you should be able to call someone within the app. 3. Location - the app should know your location and allow you to share your location with your family. 4. Apple Watch Version! - this would be amazing if it worked with Apple Watch! All the features like Chat or room key could be awesome!

No Notifications Outside of App. Great app besides the fact that message notifications do not appear on the users lock screen or drop down tab when someone messages you. In order to see if you received a message, the user must go into the app and click into messages, where you can see if a user is online (which is helpful). One time during my cruise I did not know where my sister was, therefore I messaged her, but since she doesn’t receive any message notification unless she goes into the app, she did not see my message until 3 hours later when she checked the app (she was doing an activity and eating onboard). This can be frustrating when you want to engage in conversation quickly with a friend or family member. Carnival cruise line has the notification alert set correctly. I hope the software development team can surface this feature soon :)

Making Some Changes. First I would like to mention about staterooms. Rooms are extremely small and not much storage space, I get it..... keep everything small do you can have more people on board. But too small! Secondly in the bathroom it would be great to have the liquid hand soap, not the bar soap. It would even be easier for the housekeeping team. Bar soap is messy. The balcony is very nice. Also for breakfast, change up the menu instead of the same ole stuff every single morning no matter where you ate, except Johnny Rockets. Or paid. Also more food choices. I’m sorry I’ve been on Carnival many times and they have the different foods. And they’re free! But I will say our evening dinner servers were the best. Ben Amor and Eddie. They made for a great dinner. But again different food choices, especially appetizers and desserts! If you ask me if I’d cruise with RC again? Maybe.......

Poor customer service. I booked a trip two days ago. Within my 48 hours. The price dropped. I called got put on hold by four different people. I told finally when I ask to speak to someone that it’s a going going going price and it doesn’t qualify for a price adjustment when the gentleman tried to offer me some chocolate covered strawberries and I said that’s OK. He said that the from what I just gave you is off the table like you just gave me nothing sir I’ve never been treated so bad and I’ve been cruising for quite a while because of the good customer service. This is my first time on royal Caribbean and I believe this will be my last. I haven’t even had my cruise and I’m already getting treated bad and now I’m waiting for and he tells me it’s going to be 24 to 48 hours. Go figure of course they don’t have any available management. That’s what I get for trying something new. I work in customer service. At least on carnival you don’t have to ask for anybody. They take care of you. They call and make sure you’re good.

Not standalone and an detailed update. Be warned, frequently the app refers back to the web site and doesn’t even provide a link. Further there are no instructions at all, you’re on your own to figure out how to use. Update after two years: The app has improved. Still no instructions but is more user friendly so with a little time you can figure it out. But there are still major problems. Some times it just doesn't work, or hesitates for hours. Also the app frequently not show any cruises than your current cruise. If you have more cruises, they may not be available for view or update (select options). Selecting activities for update is hit or miss as the app replies frequently that something went wrong and try again later. The biggest problem is that there is a cruise magazine with far more information available called the Cruise Compass. This is the go to document for activities and shows etc. I’ve heard that Royal Caribbean may be getting rid of this magazine. Which is an unfortunate decision as their app is insufficient.

Awesome cruise experience. Me and my husband enjoyed our cruise. Kudos to all staff who handle the KeYs as it is well handle from check in to check out. Please keep it up or enhance more the Key service. Kudos also to Main dining staffs especially to our waiter and assistant waiter; Digvijay and John, whom we called Big DJ and Lil’ Jay. This two serves above and beyond and we can feel that they serve from their heart, they do remember our name and the drinks that we like. This two also make sure that we are informed on dining schedule and info like the immigration check to ensure that we have our sea pass and passport. Both are great and deserve to go up on the next level as they showed delightful service. Kudos to Main dining room supervisors and manager for a great job. Windjammer food, quite mediocre as nothing especial on breakfast choices, but it’s fine. In our first 2 meals on windjammer we did not see anyone offer drinks however on the third and fourth day we are well service by Axl, offers and service us drink. The shows; the comedian is good and the Tenor is good too. The production mediocre. Thanks to Cruise Director for having the Appreciation to Veteran… this is a memorable one for giving time to appreciate our Veterans. Also the 80’ and 70’s party is great. Thanks to alll the staff on this events. Will see you all again in our next cruises!

Good app but could be better. The app is great for planning your days and keeping track of what is going on while on your cruise. I liked that you could check the menus for the different restaurants. Adding and removing activities on your calendar was super easy, as well as looking at and booking excursions. The chat feature was also nice. It would be better if you were notified that you’d received a message without actually having to be active in the app. If you don’t have the app open you do not get any sort of notification that someone has sent you a message until you go into the app again. It would also be nice to be able to search within the app. You can filter activities, but that is somewhat limited on what you can filter. It would be nice to be able to search within the activities and shore excursion lists so it’s easier to find specific activities/events you’re interested in.

Best line. I traveled with this line less than a year ago and was the best experience! It was also my first time in a cruise and now I don’t want to try any other! I was also very impressed because I forgot some jewelry in my room and they were able to mail my stuff home. I would definitely recommend this line for an amazing weekend or longer than that. We did a weekend And had so much fun .... so much stuff to do on board. Far from what most people think, it’s less expensive than going on vacation out of town. Where can you go and spend less than 150 daily with hotel food, attractions, and Fly fare included? From ice skating to rock wall climbing, and many other fun activities to enjoy, there is no time to think about getting bored. So much fun that I couldn’t resist to go back and will be boarding my second cruise in a month !

Confusing with Minimal Detail. This app is incredibly confusing when it comes to dining and accuracy. There are benefits, the aesthetics and the daily planner are well done. However, I really had an issue with My Time and Traditional Dining. It was never explained, when it was explained, it made no sense. There are two types of dining traditional (reservation) and “my time” even with my time you still need to make a reservation. However, there were times where the “reserve now” button on the dinning option did not pop up at the bottom of the page. So odd. When I nicely tried to explain this to the managers of the restaurant they were rude and loud and made a scene in front of the people we were sitting next to. We simply did not understand. We weren’t trying to take someone’s reservation. In the end I suppose it doesn’t matter because we ate at the Buffett and customer service was very nice and did hear my concerns. I just wish I didn’t have to have this unfortunate situation for my first cruise. It really was a damper on the whole trip. My suggestion is to go more in depth with the notifications before the cruise, whether that be a section in the app, or an email explaining that no matter what you choose, you need to reserve a time.

Credit card issues. I’ve been having nonstop issues with credit card. Every time I changed my credit card, it changed a different person’s credit card to mine, and they could use my credit card on their account. And sometimes they would change their card info and then I would have someone else’s card on my account. When I logged out and logged back in, it would show no card but also did not have an option to add a card. I uninstalled the app and reinstalled the app, and the credit card issues continued. I have no idea why this is happening, the staff tried their best to help me but they don’t know why this is happening. This is only my second time cruising with RCCL. I’ve done all the troubleshooting on my own and with guest services on the ship. They said they had never seen the issue before. The only solution was for guest services to manually enter my card at the counter and then I had to review the statement at the desk every day to ensure that the card wasn’t randomly changed and that I wasn’t charged for someone else’s bills. It was an incredible inconvenience to my experience. My friends, family, and I hesitate to cruise with RCCL again because of this major app issue.

Making payments through the app.. I think it would be a great idea for you to update your app. When I click on my cruise, there should be an area for me to click on to pay on that particular cruise without me having to re-enter my name and reservation number since it’s already displayed in the cruise information portion that’s safe for me on your app. As with Norwegian , I click on that particular cruise and a drop-down screen or ask if I would like to make a payment or view my cruise reservation. If I click on make payment there is an additional screen that populates without me having to re-enter my cruise information. Isn’t that genius? It saves time and cuts out a step of someone having to click out of that screen and having to back write down a reservation number (that should already be there in the pop-up screen, considering it’s from that reservation that you’re making the payment from that brought you that next second screen. ) and have to enter it when it can already be there through the genius of technology. Please help us to work smarter not harder. Thank you for your time and consideration on this review. Tyrone M

Some features are remarkably lacking. For what it does, the app does a really good job, especially when you put in your boarding documents and while onboard. The major glaring omission is any way to perform a search in the app! This seems totally crazy. What this says is that if you don’t know or don’t follow the logic the developers used to put it together, you have to hunt and search through what is available on the app (and what you’re looking for may not be on the app), or you simply give up frustrated. For example, I tried to figure out how to sign up for the discounted internet service the RC email I received said I could sign up for. The only place I could find anything similar was attached to a non-alcoholic drink package. No where else could it be found. This kind of thing creates noting but dissatisfaction and frustration.

Covid. Unfortunately there was a lack of continuity and vagueness in the Covid protocol which lead to a very stressful experience for my family. As I am traveling alone since my husband’s death I was behind the group and last to be checked in. As we had all followed the same protocol for presail testing and they had been passed through you can only imagine my surprise when I was detained and told I could not board without being retested. I am fully vaccinated and presented a negative test taken within 48 hours of departure. Before leaving my home I had checked your site and we determined that taking the test 2 days before departure and 3 days after our flight to Amsterdam was the most prudent and within the guidelines provided by Royal Caribbean at that time. After I was detained my family was stopped and also forced to retest. My father is handicapped which made for a more stressful experience. In the future I would hope that better training and consistency will make a better experience. Thank you for reviewing my comments and taking them into consideration for future travelers. Sincerely, Dawn M Bates

Wow, what a cruise!!!. Cruising is a wonderful way to see amazing ports in this world and RCI is a fantastic cruise line. Our latest cruise was on Vision of the Seas with cruise director, Clo. Clo had a very active part in the cruise. Several of the acts contained personal friends of hers and they were fabulous. If you have an opportunity to see Zoe Tyler or Kenny James, do not miss them. Their singing is unbelievable and their styles are very different. As Clo told me they are both great, just in different ways. And she was right! The dining was also exceptional, in the buffet, formal dining room, and specialty dining room, Chops. The wait staff was very attentive. Our head waiter in the formal dining room was Neptalli and his assistant was Rommel. They seemed to always be around for us. If you like steaks, be sure and visit Chops and ask for Michael. He was an extraordinary waiter. Our room steward, Puresh, was also efficient. Whatever I requested, he made sure it appeared. He also accommodated our schedule with his cleaning. By now, you can tell I really enjoy cruising on RCI and RCI gets a 5!!!

Excellence. We just returned from a cruise aboard Enchantment of the Seas. We loved everything about this cruise out of Galveston Texas. We particularly liked the smaller ship as there were not as many people. The entertainment was outstanding and we loved the comedians as well. We purchased “the key” and found it worth the added cost. We are not heavy drinkers or gamblers but enjoyed the simpler things this ship had to offer such as the climbing wall, walking track, and fitness equipment. The solarium and pool areas were great as there were abundance of lounging chairs. We have cruised twice before with another cruise line and was so disappointed with lack of room to accommodate guests that we almost didn’t book another cruise, we are thrilled we did. This app is very helpful when aboard ship! Thank you!

Must have if you’re a fan and traveler of RCCL. Love this app. I haven’t used it yet on the ship but I’m looking forward to it. Right now on pre-cruise and I can see almost if not all activities on board. From balloon animals to cupcake making to wine tasting to the famous quest events (adult and family!) you can review it all once you have signed in with your user information. It can show you deck plans, information on events, if it’s free or has a cost involved. Is it designed for young or adult. Most of this information use to not be available to you until you saw a daily cruise planner on board. Now you can review before you go and help you plan your trip and then once on board you can add these items to your daily planner (can not add an event to your planner until you are on board, only down side). If you are looking for anything you’re able to fine it here, I hope! I will let you know once I get back how it worked on the ship.

Great Cruise. The whole cruise was amazing. The crew went above and beyond to ensure you were taken care of. The ship was beautiful and well taken care of. The room steward (Ida) was the best ever. Our room was always clean but she was never intrusive. She always took care of it, multiple times a day, but it was always while we were out. The entertainment was always fun and there was always something to do or see! The cruise director (Elizabeth) and activities manager (Michael) kept it fun. They were always working to keep everyone entertained. The food was great. The Windjammer (buffet) was great and the waiters were very attentive. The dinning room was one of the great highlights of the trip. Our waiter (Michaelvas) was beyond exceptional. The assistant waiter (Gerard) was amazing. They both got to know us and remembered our preferences throughout the trip. They knew what you wanted before you could even ask for it. Are true believers in Royal Caribbean now and will be taking many more trips!

Love this. This app is off to a great start! Can’t wait to see it evolve. It’s so nice not to have to carry around the daily activities sheet. Eventually that will mean less paper too! I really enjoyed being able to quickly look up an activity and find it. For the future being able to star something or heart something and have your favorites pop up would be wonderful. It would also be great to be able to share your activities with others in your group or in the ship. Maybe even a locate your friend so you can catch up and join them for that show or activity. Also having information like sailing time and docking time would be convenient to have in the app as well. I love it and I’m excited about this new app. I’m looking forward to see how it evolves on my next cruise.

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About app. I have been trying to download the app for weeks now with no luck. I’m sick of trying.

Mrs Jenny Bisset. My husband and I have remained loyal to Royal Caribbean because we enjoy their cruises so much. We have also noted there hygiene is of high standard. You can see the staff cleaning all over the ship at any time of the day.

First time user. I am a software engineer, building websites and apps is my full time job. I really want to like the app, it *almost* feels intuitive but you get lost in it, the information is spread across multiple pages for some reason and it’s very difficult to find prices for things. Surprisingly you aren’t able to connect activities that are on offer on the boat itself, to the calendar provided. Potentially this will be a feature once the cruise starts but so far I’ve found the app quite difficult to use and frustrating.

Buggy and difficult to use. The app looks nice, but it has problems: * when I enter credit card details, it displays last 4 digits and expiry date. But expiry date displayed is not the date I entered. Yes, I’m sure. I did it 5 times and every time it shows wrong date. As a consequence, I don’t know if my card will work on the cruise and customer service was of no help. * I paid a lot of money for a beverage package and internet, but I see no evidence of that in the app. Once again customer service was of no help. * it’s generally difficult to find what you want in the app. It’s not intuitive. UI 101 is all about “don’t make me think” and this app fails pretty bad in that area.

Cannot link cruise to app. Because I already had my cruise linked to my account via the web, the app will not allow the cruise to be linked to my account in the app. All you get is an error message stating the cruise is already linked to your account and you cannot get past the linking page in the app, which renders the app useless as a result.

Great app. Great app easy to use but would like more photos added to everything instead of just 1 photo especially if someone has never cruised before

Gemma and Raelene. We had a wonderful time. Staff were very helpful especially in dinning area nan and mark and our main guy in white shirt deck 4 table 434. sorry forgot he’s name he was the best always checking on us a remarkable man. Making sure our experience was the best. No wonder he has his stripes and we loved Ketut. The best house keeping keeper. Thank you all so much for a wonderful trip and ship adventure 😊

Normal face on the ship. The app is great it has notifications when events you have booked has been canceled it is so easy to book or cancel bookings over all the app is easy to use and has many great features I’m an usual cruiser for the royal Caribbean and keep going in the future

Worried. Just tried to check in to do our vaccination we sail on the but it won’t open on check in just goes round and round the rest is working I can see other things but not my check in so how am I to finish my check in status We sail on ovations update it’s now working hope it stays that way. All done ready to sail now thank you for fixing the app

Additional Requirements. While we are ok to do most requirements and updates on the App, there is no where on the App or website for special requests i.e. extension lead for CPAP Medical Machine in stateroom. We will hopefully be able to arrange this once boarded at customer service/ concierge desk.

Awesome app. The quality of the app reflects RCs professional approach to cruising and supporting their clients experience. They have raised the bar that other cruise companies could learn from.

Bob Voyage. A great way to keep updated with all your cruise information with just 1 click as well as communicating with travel companions.

App issues. Having major app issues , and can’t get anyone to help me . The app won’t show my pre made cruise reservations , or portfolio -It says to link my booking but it’s already linked . Also states to contact royal Carribean, I have tried and no one can help me other then advise to delete the app and the install- done . this twice .

Jenny Kittel. Words cannot express what Royal Caribbean, your staff & your magnificent ship have done by way of rest & recovery for the emergency services on your thank you first responders cruise. Absolutely 5+ stars on everything!!! Will definitely cruise with you again & highly recommend to anyone considering a cruise. These guys are the benchmark. Sincerest thanks, Jenny & Dennis Kittel - Adelaide SA

50th wedding anniversary present. Fantastic crew , mouth watering food, everything to excite the senses, just one perfect holiday, thank you to all for making this a memorable trip for us love to all Heather and Peter Mcvea Qld

Mr Les Milton. Fantastic cruise on the Ovation of the Sea. Anyone who had a complaint is too hard to please. Abdul and his team in the Windjammer where exceptional and it was pleasing to see one of your 5 star employers Tarash Sharma receive a promotion. Well done to you all as the cruise was a delight to me my wife and my four friends who were with us.

Excellent app. Last time on a cruise was 15 years ago P&O everything was phone calls and brochures… the app is great along with the fb page for information from pervious passengers so looking forward to cruising with Royal Caribbean

Very Useful. Used the App well before & during our July 2019 Mediterranean cruise on the Vision. Found it very useful. All RC need to do now is add all their ships to the App without delay as it will certainly create a much better experience for their customers.

Pre-Boarding experience - fantastic...!. Amongst all the excitement of booking a short cruise, along cones this amazing app to help make life all that much easier....!!! I will get interested to see his well it goes once on board as previous experiences with similar apps have been disappointing...

Ovation of the Sea. Excellent facilities, activities and service. Waiters very caring and look after people allergies extremely well. Great app to keep track of what we can do.

No Messaging Bubble. Hi I’m currently on Quantum of the Seas and having trouble with messaging bubble after updating this app. It just seemed to have disappeared. Everything was working fine during the first half of the cruise and messaging was working. Not working after doing the update.

Really laggy and buggy - Part 2. Hi again, As a response to your response, Everytime i swipe left or right if it’s either going to the deck plans or the other side i forgot what it’s called, It lags heaps and it isn’t as smooth as it should be. Even if i want to go to a specific deck it still bugs out.

No support for older iOS versions. The Royal App doesn’t work with older Apple devices. The App Store invites you to download the last Royal App version compatible with the device but when you run the App it tells you to update to the latest version. You then get stuck in an endless loop from which you can’t escape. So older iOS devices can’t run Royal App.

Annoying spam emails. Whilst we love Royal Caribbean and all the cruises we have done, would love to know how to switch off those annoying relentless ads to purchase internet, drinks, etc packages that are constantly being sent out. Our next cruise is in seven months … surely we don’t need these emails every few days. Please RC - stop it! I see an email and swipe delete without even reading. Stop pleeeeezzzeeee!

Consistency and friendly. After 10 cruises on RCC we always get excited prior to the trip. Never disappointed with cleanliness, variety of entertainment and friendliness of all staff. It’s a great holiday for us, a senior couple, who like to know what to expect and that is true for these cruises.

Can’t check in young adults. Though in Australia you are classed as an adult at 18, my 20 year old son can’t check in using the app as it states individuals under 21 cannot check in, yet I can’t check them (my children) in as they are not in my room

Issues. Account details don’t update and match actual account and are days behind Menu in app is not the current of my time dining room and times are different and often staff in retail sales don’t know what app advertised

Great app. So easy to use and makes getting to know the ship before you leave so easy

Mr j Reilly. I am diamond plus and 300 sea days ,in the beginning of our cruising days we put Royal Caribbean International as a 5 star at the top of our cruising list but over time have lost many extras and recognition it seems to be after all the support we have given them they are not particularly interested in us UNLESS you are Pinnacle or suite guest.i think they should look after the people who have supported them over the years and not one time sailing suite guests....stop chasing the $$$$$ and look after the customers that support you R.C.

Will not work on my iPad. The app loads and shows my information and then has extremely limited functionality. tried every offered solution but nothing rectifies this ongoing problem. Also it will not open in full screen 9n the iPad. The app does work perfectly on my iPhone though

Onboarding. Smooth transition from dropping suitcases to passport and border control. Everyone was so friendly and accommodating. Travelling with my 87 year old mother who is amazed and we haven’t even departed the port.

Excellent. Love using this app and I’m not even on board yet. Makes me feel like I’m about to embark onto my cruise and its still two months away. Can’t wait for the first cruise after 3 years. So excited!!

Mr Pine. I enjoy the regular updates on my cruise bookings and new offers. It means as a family we are able to clearly plan ahead and look forward to new and old experiences.

Covid changed a lot. This app is the best ch age since a covid. We cruise a lot and we never really did a lot of the activities when they came via the newsletter at night but now since we have the app we did loads of activities on our last cruise. It was so good to have everything on our phone with us all of the time. The only couple of down sides are that it would be twice a as good if you could call other guests from the app like what’s app or messenger and it didn’t drop off the wifi all the time. But a huge step forward.

Lots of info but little on ship safety. I like the app. Tells me where places are where I can buy stuff. But one thing that it’s short on - info on safety. For example, where is Muster Station C12, which is where our muster station is? It’d be nice to know all this information beforehand in case of an event where we’d need to go there. Thanks.

Poor app experience. The app could have been good if it used persistent storage and employed hash validations to update the content when connecting. As it was devices wouldn’t remain connected to WiFi and it trashed the functionality. Items and menus wouldn’t load, clocks stopped (ship time), calendar items sometimes notified, others not, reconnecting didn’t resolve issues, it required sign out, close app, reopen app and sign in to fix. There’s only so many times you can do this on a 19 night cruise. The content was a bigger problem with erroneous content - wrong times, wrong locations! Wrong activities. There needs to be a master notification function. Our cruise returned to Hawaii for a critically injured passenger but the only way to notify the guests was by a Captain’s announcement which isn’t heard everywhere. Good potential, let down by infrastructure, content management and architectural design failures.

App that really works. This app is well worth downloading. All information is at your fingertips, all in one place, from trip planner, calendar to check in process. Easy to use with all information about your trip and your ship.

I love this app!. We are very excited to be planning our cruise next month through the information on the app. Great tool to use!

App doesn’t show my ship/sailing. So far my experience with Royal has been horrendous. Your poor communication and lack of information has been terrible. Your website says you offer service 24/7 yet it has taken 4 days for someone to reply to my email with answers about our sailing and I still do not have the answers I am needing. Luckily we are onboard now and the staff are wonderful.

No very intuitive/user friendly. The check in process is difficult. Fields are not linked to your profile so you are entering information you should already have. Date fields are hard to navigate. Will be interesting to see how it operates on board as my family have just returned and said the app was useless to them on board.

Outstanding value. Thank you for an amazing holiday. The staff have all been amazing and very accommodating and attentive. A great first time cruise experience for us! We have another coming soon too with royal Caribbean in Australia so let’s hope it’s of the same quality!

RCCL fantastic. I love RCCL and even though both my husband and I ended up getting CoVid Onboard we cannot say a bad word about them and their care and service, as we were given free in-house meals and water, medication and medical service throughout the cruise. They also gave us free internet which was a Godsend. They continually rang to see if we needed anything and to see how we were. Previous to us getting CoVid we enjoyed the great variety of meals both in the Windjammer and the Dining rooms. Lots of activities Onboard and the staff were especially nice and welcoming. I’d highly recommend Royal Caribbean to anyone contemplating a cruise.

Calendar. It would be better if you didn’t have to wait until you board to lock events /shows into your calendar. I would like to take my time to view all of the events and be able to lock them in and make sure I don’t miss or overlap anything. Pre loading your calendar would give you time to rearrange events.

Please go on this cruise. I just got off this wonderful experience and I realise that I lost a necklace that I won at one of the events, I was very upset that I lost it and unfortunately we didn’t find it so my nana and grandpa went to get a new one so they told the workers the situation and they felt bad and not only gave me a similar necklace but also gave me a matching ring ring. Thanks to the workers at thejewellery shop and I do recommend going on that Chrissy can see all the wonderful pieces of art that they have their. It is an amazing experience. I really do recommend it. This cruise has been amazing and the people who work there are so nice. Oh, my goodness gracious me

28 Nov 2023. I’ve just come home from an amazing 8 day cruise to South Sea Islands and Vanuatu. I’ve been more than impressed by the quality of service received throughout this beautiful ship. These staff members have been trained to get to know their guests not just “do a good job”. This makes a person feel like they are really important to them and want to make the cruise a great experience.

1st time cruisers. What a wonderful experience. The staff have been so friendly and helpful. Fantastic ship with lots to do - only downfall is that our trip was only for 5 days and would have loved it to have been longer (we’ll be back for another cruise!) Kathy & Dennis

App. I haven’t boarded Quantum of the Seas until 4 April, however, I enjoy very much accessing the APP. Provides me anticipation, bringing with it excitement, I really enjoy how Royal Caribbean App provides the total layout of the ship with shops, restaurants, theatre, fun activities, I am really looking forward to the Solarium. I am looking forward to coming on board and checking out our cabin, actually being onboard, this will be my first time on a cruise ship, I am so looking forward to being onboard, sailing Royal Caribbean. Love your APP Dennis

Formal nights. Good morning we have a cruise on the booked for the 12 th December from Brisbane South Pacific back to Brisbane on 21 st December 2022. Can you tell me as we are on board Quantum of the Seas is there any Formal nights wot night that they are on and any Theme nights that we should be made a we’re of , as we are a party of 7 we ge all searched and can not find any information . Thank you Mrs Cherylene and Tim Goddard.

Limitations to use. While RC encourage you to use the app as the go to “bible”, I have found it has so many limitations. I logged into the main website to discover that I had been relying on the app to allow me to book shows, ifly etc. ahead of the cruise, only to discover that (pardon the pun), I have missed the boat. The app doesn’t have that functionality so now I have missed out on the shows and activities I was looking forward to (despite purchasing the Key).

Managing trip. Everything has been easy to complete eg: check in and booking restaurants can’t wait

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Suggestion. Nous devrions etre en mesure de voir notre itineraire avec les dates et journée de croisiere lorsque nous avons une reservation le calendrier dans le moment ne sert pas a grand chose sauf les reservation de repas mais en meme temps il serait bon davoir a la meme place les escales avec heures darrivee et depart etc.

Messaging app. The free messaging app to connect with family and friends is delayed. It always kicks you out. I guess it was designed to be that way so that you will purchase the internet package while on cruise.

3 days to sailing and no menus & lost my reservation. I sail on February 27, and my data has been lost. Can’t see menus to book extra dining. This whole cruise experience has been nothing but painful. Has cost me alot of time and money. All I’ve gotten is sorry. Sad no help. Last CS was to call back and I’m now waiting….. an hour is currently 1.5 and counting. I’m on hold trying to find out what’s happening. App has been nothing like previously, very disappointed.

App not working. I tried putting my husband in the app 4 times and it won’t do it properly I called the help line 3 times and did not get through to anyone who could help

Terrible messaging. Ok to check in and get some information. Difficult to find some other information on app. Poorly laid out. Must be connected to internet to get information. Messaging app doesn’t work very well. Needs push notifications and badges to alert new massages. App seems to be buggy and in beta. But it’s required. Needs work.

Could be better. Doesn’t seem to work that well on my iPad or my iPhone 13 Pro. Maybe the update will help? Also can’t do as much on it as on the competing cruise line apps. Pre-cruise anyway. I think you should be able to do more on it to prepare for your cruise.

Wonder of seas. It was a great vacation. One comment on Table Tennis. We recommended you a system to give every one qual opportunity. Example 3 games and switch

Avis. Il serait intéressant de pouvoir lire le tout dans différentes langues

App works just okay. You don’t use it for much other than seeing upcoming activities and texting your group, sadly though my entire family didn’t get notifications for messages the entire trip, we flicked notifications on and off, turned our phones on and off, all of the fixes you’d think would work but nothing changed. We got notifications for upcoming excursions which was handy but nothing besides that

Customer. I went through Msc & Royal cruise line in the premium cabin, but I liked Msc's VIP treatment better. I felt like I was given priority.

Worst App. worst cruise app ever!!

Age related activities. Need some filter for age related activities. Also need a general search to be able to search anything, from activities to location, to show names etc

Great Cruise. I wish I could give more than 5 stars. The stuff is out of this world!!! Simply the best!!! Inaus a great time!!! Will be doing this again!

Dinner. Meals have gone down in quality. Half the time the are meals cold. Really ruined the dining experience. Also we kept asking for cream for our coffee. We kept getting served milk. It was disappointing.

Nickel & dime. Just got back from an actual all-inclusive resort in Jamaica. These cruise people do EVERYTHING in their power to nickel & dime EVERY single person on board. Honestly surprised they don’t charge extra for wanting something better than newspaper to wipe in the restrooms! The “premium “ charges for drinks, dining, specialty restaurants, internet, etc. we’re all included at the all-inclusive resort. This will likely be my last cruise, at least in this nickel & dime cruise line!

Glitchy. Slow. Internet Management is poor.. Glitchy. Slow. Internet Management is poor.

The cruise app. App is full of information, but perhaps too much as it can be difficult trying to find what you’re looking for. The main issue everyone using the app seems to agree on is how often it doesn’t work. It stalls, is unresponsive, or just doesn’t want to work. The cruise personnel, and their tv channel are always reminding you to close and reopen the app.

Good concept, execution mediocre. App is very slow, and my entire family has IPhone 15s App needs to be restarted to see all activities Messaging system is buggy

Slow, unresponsive and STILL poorly designed. The app is such a disappointment, still. I’m writing this review while currently on Grandeur of the Seas, and yes it’s understandable that the wifi infrastructure might have issues on an older ship, how the app handles connection issues and slow data is really really frustrating. Chat is possibly the most important function, and it fails to load, and has a confusing UI. Please get some a smart designer to rethink it. The schedule is the next most important thing, the drawer is slow to respond when tapped, doesn’t have search, and is frequently missing the latest information and has them making announcements over the ship intercom telling everyone to force reload the app to get up to date information? Awful. Although it seems “pretty” when you first look at it, the UX and speed of the app is a disaster. Function and speed need work. I want to apply to work at RCI to help the app team fix this thing it’s so frustrating.

Amélioration à faire. L’application est lente

Traduction. Pourvoir traduire en français !

One of the worst experience ever. This godamn app really make me wanna say some F words. The food quality is just a little bit higher than the food in my university. The most of the activities are boring, what I wanna say is that do not waste your time in this boat.

Saftey briefing not working. Can not do saftey breifing

Amazing cruise. It was our first cruising trip. The experience given by everyone on from Royal Caribbean cruise is amazing. It is beyond comparison. We don’t mind recommending this cruise to anyone with out slightest of doubt. Not having words to explain but overall it was Royal experience. Thanks to everyone on the board.

Food. Not as good as expected. Staff excellent. Bed really hard.

First cruise. Great experience on the ship and with the app. Recommend getting the ships wifi when it goes on sale! Wifi works exceptionally well for being in the middle of the sea!

Great job. The personnel are friendly, efficient and accomadating. Antoneta and Igusti have been a joy to see each evening. The entertainment staff is always quick a smile and take time to talk. Kudos to the 3rd floor dining room. We’ve seen how some passengers have been not easy to deal with and their professionalism was just amazing. First time cruisers, but not the last. Oops, forgot to mention the room staff. Once again a big thumbs up Thanks

Good but could use some improvements. It’d be nice to have actual dates on the itinerary and calendar (I don’t know when Day 1 starts), our excursions aren’t shown in the app (at least I couldn’t find them), and there’s multiple ways to get to the same screens so that’s confusing.

Mr. I am a faithful customer and I appreciate a lot of ways Royal does business with their customers. I also understand times were tough during covid for all cruise companies. This year I have noticed some changes in the food. Quantities and choices have gone down a bit. No more seconds on all items, no cheese plates, very hard to get toasts in the same time with eggs with breakfast in all venues… I really hope this is temporary. JP

My first review. Can’t get back to the Home Screen

Frustrated. I have an old iPad that IOS is 12..... and it won’t download beyond. Now RCL app won’t download even when I say older version is okay. IT WON’T WORK! 😡☹️😬

Emergency button while in ship. I passenger got locked in their balcony because of the door latch closed on them. They were luck calling help and one of their neighboring room able to hear their calls. We discussed why not the Royal Caribbean app doesn’t have an SOS immediate help button while in the boat?? Additionally, make sure to changing/upgrading balcony door latches are not locking while someone sitting at the balcony.. Ayhan Akkaya # 8594 Radiance of the Seas

Easy Easy. Very effective check in on the app! Looking forward to day of departure

not a good app at all. Do not recommend this app, the chat on the app works incredibly slow, the app glitches frequently and most of the calendar does not show daily activities. very disappointed.

Frustrated. App keeps telling me that there is a glitch, that my folio cannot be retrieved. I called Royal Caribbean and after multiple times telling the operator my reservation number, he finally found my reservation. He suggested deleting the app and restarting the process. I did that. The same message still shows after restarting! Frustrating!

Worst app ever!!!. You have to use this app for everything, they give you free wifi that only works for the app, but the app crashes every 2 minutes! Also when you go to book excursions the app will always tell you there is 2 or more spots (there never is) and you waste 20 minutes trying to book an excursions. This app also has an messaging system, but half the time the message won’t show up on other people’s app, or the whole app will crash as soon as you try to view a message.

Check in. Can’t take a pic it just keeps spinning

Excellent Cruiseline. Very good experiences with this cruise line compared to other cruise lines.

Works okay most of the time Quite often cuts off and have to reconnect- several times a day. Thanks

Cruise review. This is our 3rd cruise with Royal Caribbean. The food is great lots of variety and different restaurants to choose from. We had an inside balcony overlooking the boardwalk. The noise from outside was a problem when we wanted to sleep. The inside entertainment was extremely loud. I definitely will travel with Royal Caribbean again the staff is very accommodating. My concerns are of a minor nature but worth mentioning. Richard McKinney

Check in on app won’t work. Check in on all won’t work

A great App. Definitely a great App to have is cruising Royal ! A must ! Very easy to use and very informative!

Activities available online but not in app. This app is so frustrating. Was looking for a restaurant reservation for Jaime’s Italian but nothing was available in the app (other restaurants were available). After a few weeks I realized that they were available on the website but not in the app. Same applies to spa reservations. Overall this app is slow and evidently very buggy. Can’t trust what it’s showing me.

Not too friendly. The app needs to be more intuitive and easier to work with.

Langage. Du Québec on n’a pas l’application en français😢😢😢

App. I am not able to add the Canadian address information

Seems good at first. Seems like a good app at first, lots of good information. However the navigation doesn’t make sense sometimes. Sometimes functionality doesn’t work. The Wi-Fi on the ship is virtually nonexistent and very spotty at times. RC does whatever it can to try and make your digital experience no fun. They force you to use their crappy stuff and make it so you can’t use your phone unless you disconnect from them. You constantly lose Wi-Fi and then the app doesn’t work. Wi-Fi service should be better in the year 2023. Royal Caribbean says boom and stream. Good luck with the streaming from your room.

Mr. Tap To. First time with Royal Caribbean, also Wonder of the sea. Our group of 16 are very excited, looking forward to the December-3rd/2023 embarkation date. See you.

Avis. Ça serait bien que les informations puisse être en français……avec toutes les nouvelles technologies.

Grandeur of Seas Sign-in. Absolutely useless. Can only sign in on app. App doesn’t work. Advice from RC agent go to dock and don’t worry. So why send me an email inviting me to do the early check in.

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Good for Reservations and Collecting Fees. Great app for planning the cruise. The onboard chat feature is broken when connected to ships Wifi. Very inconvenient when traveling with family or friends when you want to coordinate meeting up with them. The app frequently showed that I was offline. The app was unable to add my wife multiple searches could not find her or add her to chat. I even deleted and reinstalled the app, rebooted the phone and Verified wifi connection none of these actions fixed the chat issue. It is frustrating that you cannot send texts or call friends and relatives while you are out to sea unless you pay expensive fees for slow internet service.

App Feature suggestions. Written from a passenger on the symphony of the seas ship Would be great to be able to select speciality dining reservations before the cruise, especially if picked the dining package - makes it easier to coordinate show times and dining Should be able to chat with the royal app, with other guests on board, especially those in your party - part of the reason we picked a cruise was to get off the grid - but we wanted to still be able to communicate with those on ship, especially those in our room - to meet up, especially on such a large ship — I’d be willing to pay a few bucks a day for this feature, without having to get the WiFi package Reservations - such as those in the spa should show up on “my calendar”

Returning customer. My father used to work for Royal Caribbean building down here and we would go on cruises every summer. Since 2008 and the heavy layoffs my dad was part of, we haven’t really been able to go back.. until now. With my son. And wife. So excited to be able to take them on their first 7 day retreat to a fantasy land they have never experienced. So excited to go and can’t wait.. bringing my mother-in law and her sister, should we upgrade to 2 bedroom suite!? Their first time too! Love looking at the app and how easy it is to use. Thank you for making this experience so pleasurable thus far.. can’t wait for more.

Avoid giving info until you’re ready to be hit with nonstop calls. I downloaded the app as we are like y’all and planning a trip. Since I’ve had it less than 24 hours I have received 3 phone calls about the trips I’ve looked up. THREE PHONE CALLS! For just looking at dates and rates. I had no idea they’d be so pushy for sales. I’ve been on a RC cruise before and enjoyed it. I had no idea things had changed so much post covid that they’ve taken to repeatedly calling. Now I regret filling out the information as primary cruiser. Even if I delete app I’m afraid the calls will continue. Save yourself the aggravation and don’t give them your info until your ready to buy. Now to go look at Carnival. Heard it’s a wilder cruise but maybe I won’t be accosted before I even buy.

App needs upgrade. The app has no ability to add activities that are not prepaid to Royal Caribbean. Example, if I have a fitness reservation for spin class, or a dinner reservation with a travel group I am a member of. You can’t add these, so the calendar doesn’t contain all your scheduled activities. Why is this oversight not a feature of the app? Why does my travel companion have a different credit balance than me when both are booked together on one credit card? Update: 5th day on my current cruise and the app when turned on shows a future booked cruise and it’s calendar which is blank. The account is also blank. It does show the sea pass for the current cruise. There is no way to change cruise in the app so it is all messed up. Most information for current cruise is gone.

Royal Caribbean Liberty of the Sea. This was my very first cruise. We stayed in The concerto Suite. Amazing! When we arrived at our room we received a call from Jayson our concierge. He took care of us the entire trip. Making sure we got to see a tour of the Royal suite which is the largest one on the ship, as well as the presidential suite on our way out. The only thing I would say is we didn’t know where to go to pick up our luggage. There wasn’t enough instruction on that. G our housekeeper was so nice and made one of our towels shaped like a monkey hanging from a hanger in our room. The food was incredible! Service galore!! We will be back for sure!!

Royal Caribbean cruise. This was the best cruise ship vacation I’ve ever been on .This was also my family’s first time. We enjoyed everything more than expected. What I like the most is the friendly kind staffing, they went beyond my expectations to make sure that everything was well and they did everything with a smile on their face. The food were delicious and plentiful. The ship itself was amazing. My family enjoyed it so much. That they want me to plan another one again for next year. I’m so happy that I had such a great experience with Oasis cruise. Thank you to all the staffing and hosts.

For general information it’s good.. Our group purchased the onboard messaging through the app. It was very unfortunate though because you did not get new chat message notifications whenever you’re connected to the ships wifi. One of our people had cellular at sea connected (no wifi) and they were the only ones to actually receive a new message notification. Just a heads up that you won’t get notified of new messages when you’re connected to ships wifi (and without the wifi connection the app doesn’t work). I really hope they fix this issue so we can use it properly for our future cruise, otherwise it ends up being a waste of money when you don’t see real time messages and are trying to track someone down.

Perfect App with Latest Bug Fixes!. Thank you for the latest update that fixed the problem with not being able to switch cruises. I love this app now that I can see everything again. I am writing this review while I am aboard the Allure and have been using it several times a day. I love how you can go to the app for just about everything and make purchases too. Being able to check your SeaPass account is really convenient too. You can even open it to check the Ship’s Time so you are back onboard in time.

Whales!!!!. The best cruise line in the world. All ships are magnificent but we are on the Harmony right now and are having a blast!!!! Beautifully displayed food, food that is just as wonderful in taste as it is in looks. We are on ninth floor, balcony, and all is smooth sailing. Missed the whales frolicking on starboard side this morning here in the Caribbean, but the Captain told us about them. That was his April fool’s joke but we were all craning our necks looking for those frolicking whales and laughed and laughed at ourselves for being so gullible. Hey, we always believe the captain. Happy sailing, everyone. I know you are as happy as we are!!!

Needs improvements. Application is a great concept. However, it needs improvement. 1) it’s constantly getting “stuck” when on the ship and you will need to close and reopen. 2) There’s is NO sound or any type of notification when you receive a chat message while on the ship. We are constantly looking and refreshing our phone to see if our children have communicated with us. 3) a call feature from shipmate to shipmate will be a great idea 4) what is going on now feature - including what food choices, shops, future cruise planner, excursions, weather, ship info (location, speed, etc), entertainment, etc (currently only activity & entrainment is showing on daily calendar)

Pastor Mary Neal. The cruise was undescribable excellent food excellent waiters, Our room were always clean and he went overboard to make sure we were comfortable. Everyone were so friendly and kind especially the waiters at every meal, Next time I would like to bring my whole family because this ship has something for everyone!!!!!!!!! My recommendation Is that you have more entertainment four Believers/Christians example gospel music, movies, stand up comedians and sharing the world, You have many believers taking cruises around the world and Are looking for things that they like to participate in.

Love Royal, but…. Love Royal but this summer our group of 20 + had an experience that left a bad taste in our mouth. Basically a member of our group is a legal permanent resident (green card holder) and she was told all needed to travel was her green card and license according to the web site ( we pulled it up at check in). WRONG. She was denied boarding because she didn’t have a passport. Even the fact that she cruised with Royal in October 2019. Left her on the pier. Two years of planning our trip and we could still be denied boarding for following the Royal Caribbean website. And what did we get for our trouble. NOTHING. NOT A THING. I have been cruising with RC since 1986, this was the worst.

Useful only deck map. The app is really only useful for deck map and daily calendar since the daily paper itinerary is no longer printed and distributed in all staterooms. If you’re not a high tier loyalty member, forget about making reservations unless you BUY a dining package. Forget about booking a show, or if you do, it may or may not show up on your calendar. And then it may disappear. The app overall is very buggy. Thankful I had a Wi-Fi package to communicate with my wife and friends because I wouldn’t have wanted to rely on messages in the app. The messages needs an option for groups within the party to be able to message one another as a group, not just solo…if this is available, I missed it. And an option to message restaurants, excursions, entertainment, etc instead of standing in long lines. A person returning chats/ calls could likely resolve issues more speedily w/o congestion in the promenade created by lines at those counters. It would be great for the app to include photos shot onboard/ ashore for purchase. They could still be watermarked to prevent distribution/ printing. My biggest pet peeve is that RCCL wants the cruiser to use the app primarily only to find the app is not user friendly. Have the developers cruised and used it??

Royal Caribbean Tops All Others. My Wife (Juanita) and Myself (Larry), has been on six different cruises (twice with RC), and this has been the outstanding and awesome cruise we have ever attended. This was our 34th year anniversary cruise and we are seniors (70 & 69), and the service, food, excursions, staff, cleanliness was just impeccable! We upgraded to the grand suite and our stateroom was huge! Very high kudos to our stateroom attendant Mr. Gede Y he was kept our room so so clean and the surprise towel decorations were awesome! High kudos to all the guest services attendants who assisted us 3 time’s especially Mr. Anis Khaled. At My Time Dining, table 230 & 203 waiters Daniel & Sultra excellent, and at the Izumi Hibachi (Mr. Serlanyti) outstanding!! All the live shows and live bands were awesome just like being in Las Vegas!!

Do better. We greatly enjoyed our cruise on royal Caribbean, and I would definitely cruise with them again. The app leaves a lot to be desired. Royal Caribbean is a lucrative company, and they need to invest more in technology. For example, just finishing my first cruise, I should have 7 points and be a gold member, but instead it’s showing zero a full week and a half later. I also can’t stand that every time I look into a cruise, once i get to a certain screen, you have to start your search completely over. How about a little cookie now and then to keep things easier on users? how about a ship tracker so we can see where in the world we are, while cruising. Even the oldest airplanes have that now. Clunky and not intuitive, with subpar user interface. Hire some top software engineers and fix this, please!

Good choices. We love Royal Caribbean. The ships are clean and the website is great. Boarding and disembarking always goes smoothly. The food still could use improvement. I think if they are doing different cuisines, you could do better. Italian night, garlic bread and regular lasagna, spaghetti, and Alfredo sauces. For people that can’t tolerate red sauces. Mexican night have chips and salsa on the tables. Offer chicken or beef tacos, as well as vegan choices. If you are doing it, do it all the way. The staff is wonderful and the ships are always clean and we enjoy your cruise line.

Disappointed. First time on a cruise and everything is so confusing. Dinner reservations, my time dining, book or not to book, but there are no times available to book before 8:30, will all the fun things on the boat cost extra. It’s not very clear and I have now just found out The Book is booked. All the times to do entertainment are booked, not to mention actually cost extra! It’s hard to figure out, App doesn’t help provide clarity and I’m not even on the boat and hoping this fist time cruise with our young adult kids is not disappointing due to the fact that we will need to wait in lines to eat, or not get to a show or enjoy the on ship entertainment. I’m regretting spending money in this. Again the app doesn’t help if by the time you see something it’s booked and it doesn’t provide answers to what is very confusing for first time cruisers.

It all about the Cruise Director, Jimmy Rhodes. My husband and I have cruise a couple of times and we love it! This cruise had flavor! What I mean by that is it was tasteful and full of fun! Our Cruise Director has an amazing staff with lots of energy and humor! The music around the ship was “soulful” and made me feel energized! I will definitely cruise anywhere Jimmy Rhodes is Directing! Also, Ernesto, waiter and Yudha, assistant waiter were attentive and kept us laughing! The staff in the Champagne Bar set the bar high for the rest of the staff! Thanks Pablo, Cooke, Swaby, Dom, and Olan for allowing us behind the bar at the Martini tasting! We had a ball and will do that on the next cruise too! Karla & Darren

Good start but needs improvement. RCCL needs to look at the Disney App to see how it works Number 1 feature that Disney has is a Group chat that allows users to send messages without having to buy WiFi package. We were onboard with a large family group and this worked like s charm when same group was together on Disney for checking on who was where. Number 2 feature that Disney has is the ability to “like” an event in the Daily Planner and then add it to you personal calendar. It would be helpful to have a Personal Calendar button that would pull in all your pre-made reservations and events you have liked Number 3 feature would be ability to see Adventure Ocean activities to a particular age group A good start but has the possibility for a much better app if you look at how Disney does it

World Wide Printing Chairman of the Board. The web site does not have a simple list to find things I want. After looking for 30 minutes, I never found out how to get the internet package. Unfortunately many web planners are very poor in making web sites easy. This one is not simple and easy. Most web designers want to make it look pretty but not easy to work with. One company I work with had a designer put their books for sale on the internet. Only a few people who tried to check out were successful. They hired another company and successful check out went from about 15% to about 80%. On this web site, people will not give up since that have not choice. To give you the last thing about the web site is this. I am on my IPAD typing and I am looking on it at a 90% view so if I made a mistake writing, it is because I can not proof sideways. A good designer could redesign this in a hour.

Royal Caribbean App. The app was great to have access to while cruising. I loved the fact that one did not have to have internet access in order to use the app on the ship. The app had all the information one needed in terms of activities for the day and those that you have signed up to attend. In terms of how the the app can be improved, I would recommend that the app provide the user with reminders about events and activities they have reserved as well as notifications when reservations have been moved due to rescheduling by the staff. I would also have liked for the app to provide basic information about the ports of call and even geographical informational.

Amazing service staff. Wanted to thank each and every staff that served us during our stay in the cruise. Extremely friendly and helpful staff. Dint have a single bad experience with the staff was truly the best of the staffs on board. Would like to specially thank our room service staff Mark and Thushar from dining service who were just wonderful. I don’t remember the other names but would like to thank all of them personally. The Chefs did a wonderful job catering to everyone’s choice and the food was amazing. The photo was expensive so would recommend taking your own pictures.

Very Unorganized Boarding Process. We had assigned boarding times. We arrived an hour and a half early and there was already a line a hour and a half long. The line was semi organized. They did not have enough dividers for the length of the line. There was also not enough man power to keep the line organized. It was so unorganized that people from another cruise line were mixed in with ours. There were also people who would cut in line which was very frustrating for all those who had been in line waiting patiently. There were elderly who could not stand in line very long. We have taken several cruises with various cruise lines (5 with RC) and the boarding process has NEVER been this awful. This is the worst boarding experience we have ever had boarding a cruise. Extremely disappointed with Royal Caribbean.

Nice!. Just got off Allure and loved being about to see Dinner menus & times for the entire week at all the different venues. Also loved seeing the activity schedule, deck plans, account bill, etc. We also used the chat feature after tech support finally got it working for us on the 2nd day. A few suggestions: a notification that you have received a message. We often didn’t know to open the app and look. When scrolling through the dining, fitness, activities, etc., it would be nice to have an indicator ($) on which ones have a charge without having to open each one and read all the way to the bottom.

Menus not updated. Maybe I’m asking too much, but the menus are obviously not current as there is a dinner menu for night six of my five night cruise that leaves in 10 days. I’d like a comprehensive drink menu (with which bar I can get them at), a full listing of bars (Viking Crown Lounge not listed - and it’s my favorite) and one with hours that correlate to my cruise, not the cruise the ship is on now. Please a list of actual show titles. Surely you know what will be on the main stage. Adding activities now would be great so we can spend our ship time DOING activities instead of adding them to our calendar. Happy the app is an option on our ship, but it could be better. Still, so looking forward to two full sea days - and visiting Bermuda.

Fun for everyone. My husband and I enjoy, cruising with Royal. Every ship is so different, but they have something for anyone to enjoy themselves. is it that you enjoy relaxing ,dancing , game day, pool , beach , exploring inside, and outside the ship or just sitting on your balcony taking in the beautiful views ? whatever it is, you are going to find it with Royal Caribbean cruising,I have taken my grandkids ages 10-13 years old they enjoyed also some ladies from church they love it and family members which are asking when are they going again . it is a pleasure cruising with Royal Caribbean. I love it.

My Calendar and Reservations features aren’t particularly useful. The app lists all of the activities each day. This is great. The problem is you can’t add the activities to My Calendar to create a personal itinerary for each day (except for the few things you can reserve). This should be a simple operation of marking an item as ‘interested’, ‘’going’ or ‘reserved’. The Reservations feature needs to be refined to show available reservation times without having to give up an existing reservation first (i.e., you should be able to exchange a reservation spot, not cancel just to find out there are no alternatives available). Lastly, the layout of the app needs improvement. The kiosks onboard the ship were organized better and easier to use.

Chapel. The ship, and the cruise itself has been absolutely magnificent for the both of us, with the exception of a chapel for those who just wanna spend time in prayer or just quiet time with God/Jesus A Gideon Bible would also make the trip special for personal reading advancement or simply learning more about God and his desire for our life after all this ship offers 15 bars a casino a smoking area and late night disco and but no chapel thank you for this opportunity let’s remember that Jesus is the reason for all seasons for the wisdom, gifts, talents and abilities let’s keep him the center of it all Gods salvation, grace,mercy and favor be yours in Jesus name🙏🙏

In Love. This will be 9 cruises with Royal, and I love this company. From Voyager to Allure, the cleanliness, food quality and service is better than the rest. I was on a Norwegian cruise in Alaska and a lot of people I talked with had electronics taken from their room. Another Norwegian cruise to Italy, my friends passport was taken while she lay asleep in her bed when room service brought her towels. We spent the following day at the embassy in Florence getting her a new one, Norwegian took no responsibility and did nothing to help. Royal Caribbean is not only clean and quality, they are trustworthy and secure.

trip on june 24th departing miami on harmony ship. So far i love this app. I did book one excursion that my daughter and i wanted to do more than ever and think we were in tortola last time. i had trouble booking them without them getting erased when i switched cards from the main card i out the trip on. This was kind of a let down and i lost two spots on pig beach and the dive with tanks on top. i have signed up for others on the huge selection they have. we are thrilled otherwise and counting down the days. I have been to 12 countries but this is my first cruise with daughter (10yrs) and 45 mom years old. 🤣

A must-have app for you upcoming cruise. I've had a fantastic experience using the Royal Caribbean app during my recent cruise. This app has been incredibly helpful in making my vacation a smooth and enjoyable one. The app's user-friendly interface made it easy for me to plan my activities, make purchases, and book excursions. I appreciated how it provided me with up-to-date information about the ship's schedule, dining options, and entertainment choices. It also allowed me to explore the various shore excursions available at each port, making it convenient to choose and book the ones that interested me the most. What impressed me the most was the app's seamless integration with my onboard account. I could track my purchases, review my dining reservations, and keep tabs on my onboard spending, which helped me stay on budget. Overall, the Royal Caribbean app plays a significant role in enhancing my cruise experience. It's a valuable tool for anyone looking to plan and manage their cruise activities and purchases efficiently. I highly recommend it to fellow travelers for a stress-free and enjoyable cruise vacation.

OK but Features needed. The app lets you exchange text messages and communicate with other passengers while onboard using your ship’s WI-FI (free for the app only). This is very useful. But notifications consist only of a single beep which is easy to miss on a noisy and busy ship. So you have to keep checking to see if you have new messages/responses. Some suggestions: (1) Provide more notification options (e.g. more audible alerts, vibration, Apple Watch support, etc). (2) Add alerts to remind you of upcoming shows and activities you have on your calendar. (3) Add ability to forward interesting activities, excursions or your personal calendar events to other passengers. (4) Add ability to make app-to-room calls.

Bad App Experience. After successfully setting up my account, logging in and then clicking on my cruise, I received a pop-up saying “We found your reservation. Please check back for cruise detail closer to departure.” But we were already sailing so that message didn’t even make sense. We had already purchased the WiFi package so I knew that wasn’t the problem. I then looked at their onboard daily itinerary called the Compass and saw that there is App Support from 5-8pm on deck 5. Went to deck 5 at 5:30 but nobody was there. Asked Guest Services and they didn’t know what I was talking about. Showed them the Compass and they talked to each other and said she’d be here in ten minutes. Ten minutes came and went so we asked again and was then told the app isn’t working on this cruise. Not a great experience by any means.

This is ridiculous. I don’t feel that at the prices we pay we now have to R Cs work for them too. I dont like the idea that we now have to use our telephone while on the cruise when the system was fine before. We are Diamond plus and after the next 2 cruise we will look to other lines to travel on. This line is turning into a garbage line. All we hear are things we can’t do and we’re more like cattle every day with this line. Prices are way out of line the Excursions are self serving and we can easily afford these prices but the Excursions are just not worth it. We will do our own off ship Travels when we want to go and I would bet even save money in the process. If passengers wound demand better treatment we wound all be a lot better off.

Just doesn’t work.. First time traveling with Royal and the whole thing has been nothing but frustrating. The app doesn’t do anything its supposed to do. It shows reservation details but crashes on every single other page. I spent almost a month trying to get into contact with someone who could help and everyone I spoke to was rude and didn’t care at all. There is no information on how to check in when the app doesn’t work, thankfully I’m traveling with others who knew how to do it on the website. Every part of the process thus far has been as difficult as possible to try and plan ahead. I hope the cruise is worth all this annoyance but from the service on the phone and via email I highly doubt it. You want a cruise line app? Stick to Disney. The app actually works and if it doesn’t They at least seem to know how to apologize instead of saying “oh well, try again tomorrow.”

Howard “Billy” & Janet “Jan” Hingle. Can’t wait to get on board - April 28, 2019! We booked the cruise on Harmony of the Seas two years ago and finally the time has arrived! Royal Caribbean has always been our cruise line of choice and we recommend it to all our friends. This will be our first time cruising on such a large ship and we understand the necessity for reserving entertainment, dining etc. but not exactly in agreement with the process because it becomes difficult for groups booking individually to sometimes get the same time slots. All in all we are very pleased with the RC app and find it really beneficial. The Hingle’s

We All Can Be Royal. All I can say is Royal lives up to its name!!! Seriously if you are wondering whether to try this Cruise Line or Not - You Must Give It A Try !!! You will not be disappointed, I have cruised a lot of lines and I have been cruising since my early 20’s and this is definitely our favorite line - we have cruises with Royal 8 times so far and have never been disappointed- even if they cost a little more .... Trust me .... You get what you pay for .... I tried to save $100 per person once and skipped a Royal Cruise and was soooooo disappointed !! We’ve traveled the Caribbean to Alaska so far and plan on traveling at least twice per year for the rest of our lives !! We Love Royal !!

App difficult to follow for seniors. The app has tons of features, which makes it confusing for seniors to follow. There should an an opt-out option during check-in, which would allow those with issues to cruise the old fashion way. Eventually everyone will have no problem using the app, but those non-technical older users should not have to spend more time navigating the app, then enjoying their cruise. Also, we all paid $14 (group of 9) for the chat feature to communicate whilst onboard and even though we have enabled all notifications in settings for the Royal app, you still must have the app open, and in chat mode otherwise all of your group show’s offline. Needs more work and should not be charged at all for a meh feature.

Not all that it can be. I had to have a staff member link a reservation with a family members. Instead of showing me he messed around and said "done" I can't find my reservations for the day and need to click on each thing to see what I signed up for. I personally have it written but was hoping this would help my kids so they can find their way It amazes me that we cannot communicate via this like they can on Anthem of the Seas Royal IQ app. I bring sticky notes and a pen to communicate with my family I didn't think I'd need this, or-if we all purchased wifi we could communicate for about $400 for the week! A company like RC should be able to get an app to do what the customers want/need. Get with it!

Get your refund for wifi on the ship. We were on anthem of the seas and we paid for the upgraded Wi-Fi. We noticed that the Wi-Fi kept disconnecting many places throughout the ship. We never gave it two thoughts but when I got home I got billed extra charges from my phone carrier. I had airplane mode on, but my guess is we kept hitting airplane mode on and off while we kept turning our Wi-Fi back on and off. many people complained about the connectivity of the Wi-Fi on the ship, and since Royal Caribbean refused to refund me my Wi-Fi money I am warning all of you that as soon as you start having problems with your Wi-Fi to get a refund while you are on the ship. At this time I do not plan on cruising with Royal again. Their customer service once I was off the ship was horrendous.

Disappointed. As a Diamond member I have anxiously waited an RCL app. I could not have been more let down. Using the app made check in take longer, not shorter. The app crashed while I was checking in and I could not use and had to checked in manually. It’s difficult to toggle back and forth between reservations since we had 2 cabins for our family, all set sail passes should be in same screen. The “compass” on the app is not user friendly. The 1 activity that I booked while onboard with the app, when we showed up we were told we were not registered. Hope you can work out the kinks as there is a great potential.

Many features do not work. It is February 19, 2020 and I have been calling RC since December 2019 about the apps missing, advertised functions. I cannot check in, see any information about my cruise, see excursions or anything. The only thing I can see I’d my sailing date and the guest. Each time I call I’m told to uninstall and reinstall... done it about 12 times now with no success. I’m less than 40 days away and I can’t check in. I can use the desktop but my security photos are on my phone not my desktop. What’s the point in an app, and tech support if they do not or cannot help.

Horrible!. For a company this size that requires you to use the app, this app is horrible. First of all I can go in and edit anybody’s information that I’m traveling with. There’s no privacy. That’s ridiculous in itself. Anytime I open something it defaults to someone else’s information. When I tried to take my security photo it said “oops sorry we hit a snag try again later.” I tried the next day and got the same error message. I can’t imagine what a nightmare it’s going to be to have to use this to get onto the boat. I cannot find where to print my luggage tags, guess I will have to get on a regular computer for that. Where do you find the instructions you’re supposed to follow the instructions for the muster station? Maybe that shows up later. Here’s hoping.

Shore Excursions. Trying to book shore excursions for my January 2023 cruise and both the app and website keep crashing due to Black Friday sales traffic. Their systems obviously can’t handle the demand and customer service is a 2 hour wait which is inexcusable for a multi-billion dollar company. The website has been unavailable all day (and still is as I type this) but I was finally able to book some excursions through the app. I am Diamond Plus and have done 18 cruises with Royal Caribbean and this is the worst experience I’ve ever had.

Not bad but room for improvement. Pros: The overall UI is solid and reasonably easy to navigate. It’s easy to setup an ID, and once that is done, to book reserved events and add them to you calendar. The app does a good job of highlighting the important events during your cruise. Cons: very often, I wanted to find a specific location or restaurant, but there is no proper search function. This is very annoying, and forces you to search through categories of venues and scroll through every time. Also, the guest profile should be the one stop shop for all your info, but several items, like how to find your expense account number, were not clear. The addition of a simple FAQ would probably help here.

Need more info. It is convenient to have an app provided, but RC really needs to step it up on the information provided. Sorry to compare, but when you go to Carnivals app or website to view excursions to hope to book, it’s easier to make a confident choice/decision about the excursions because there is ample information, but more importantly, they provide true to life pictures and imagery of the actual events or activities within that excursion. It’s bad enough that RC’s excursions are terribly overpriced to say the least, but at least being able to see/visualize what each excursion has to offer, helps reduce the feeling that you are getting overcharged because you will have more confidence in knowing that you are making the right choice in your booking.

Can’t wait for our up coming cruise. I love this app, great way to see an explorer the ship in advance but there are a few little things I would love to see or be able to do to help make more user friendly prior to boarding. I would love love to see a count down like on the website. Also I would love a tab or a way to star things we might want to do or create a wishlist of things we could do each day on the ship. I enjoy planning so I don’t miss things, I love to plan out our days in advance with possible places to eat and things to do on the ship as well as off the ship.

Positively dreadful. Let’s cut right to the chase. This app worked “okay” until they opened the app to all cruisers on the ship WITHOUT upgrading their wifi networks. Now it’s restart, restart, restart. Deleted and reloaded the app entirely at least daily. Complained multiple times to Royal crew and staff and was told there was nothing that could be done. Ended up having the paper schedules delivered to my room daily. Also missed two headliner shows because by the time I stood in line for help with reservations since the app wasn’t working, the show was booked. Gonna have to do WAY BETTER, Royal Caribbean.

Nothing went right. I had 5 reservations including ours for our 50 th anniversary. We took whole family 1. I had to call back 4 times before cruise as they would cancel our beversge packages. Internet etc 2. Every time we called and went over every reservation they said it was all taken care of. It was not 3. Spent 3 hours first 2 days at customer service. Each time said everything was fixed. It never was 4. Internrt worked st bedt 30 percent of time. 3 people never got on 5, when i booked owners suite. Your representative said we hot free internet and 4 drink tickets each day placed in the room. We did not 6. The daily billing was sent to my 19 yesr old grandsughters email not mine. No idea what charges are being applied 7, my children and grandchildren ask if this type of constant issues is normal. I said in 30 + cruises i dont ever remember going to front desk services. We spent hours their. Not too helpful. One was redt were not 8 cards for arcade did not work at first 9. Real kicker. My 99 year old mother fell and was placed in hospital and i didnt know for 2 days due to the poor/lack of internet. 9. Theres more but i just quit

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Royal Caribbean International 1.51.0 Tips, Tricks, Cheats and Rules

What do you think of the Royal Caribbean International app? Can you share your complaints, experiences, or thoughts about the application with Royal Caribbean Cruises Ltd. and other users?

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Royal Caribbean International 1.51.0 Apps Screenshots & Images

Royal Caribbean International iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 1.51.0
Play Store com.rccl.royalcaribbean
Compatibility iOS 15.0 or later

Royal Caribbean International (Versiyon 1.51.0) Install & Download

The application Royal Caribbean International was published in the category Travel on 10 August 2017, Thursday and was developed by Royal Caribbean Cruises Ltd. [Developer ID: 402771492]. This program file size is 282.98 MB. This app has been rated by 650,034 users and has a rating of 4.7 out of 5. Royal Caribbean International - Travel app posted on 08 February 2024, Thursday current version is 1.51.0 and works well on iOS 15.0 and higher versions. Google Play ID: com.rccl.royalcaribbean. Languages supported by the app:

EN ZH ES Download & Install Now!
Other Apps from Royal Caribbean Cruises Ltd. Developer
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Celebrity Cruises Reviews 4.7 146,398 Free
NB i95 North Star Reviews 1 No comment Free
Celebrity Edge Access Tour Reviews 3.7 530 Free
Royal Caribbean International App Customer Service, Editor Notes:

With this release, we’ve added a new Profile button to the Home experience navigation and enhanced the map capabilities for Perfect Day at CocoCay. We’ve also improved overall performance and fixed bugs. Make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app.

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Find on this site the customer service details of Royal Caribbean International. Besides contact details, the page also offers a brief overview of the digital toy company.

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