Lufthansa App Reviews

VERSION
9.404.0
SCORE
4.6
TOTAL RATINGS
51,795
PRICE
Free

Lufthansa App Description & Overview

What is lufthansa app? Book flights, reserve seats and manage your boarding passes – the Lufthansa app offers you all this and much more. The Lufthansa app: your mobile travel companion for smooth and seamless journeys with Lufthansa Group Network Airlines.
With push notifications and real-time flight information, relevant flight status updates and offers will be sent directly to your smartphone. This way you’ll be up to speed throughout your entire flight.
The Lufthansa app keeps you informed during your journey, from the moment you book your flight to when you arrive and even after you have landed, ensuring everything runs as smoothly as possible. With your personal profile, you can conveniently manage your data and personalized services.
In short: With the Lufthansa app, you’re well taken care of during your travels.
The key features of the Lufthansa app:

Before the flight
• Book flights, reserve seats and add baggage: Book your desired flight and rent a car if you need to. You can also reserve or change your seat and add extra baggage.

• Online check-in: Use the Lufthansa app to check in for all flights operated by Lufthansa Group Network Airlines. You will receive your digital flight ticket on your smartphone and can conveniently access your mobile boarding pass from the app.
• Travel ID and Lufthansa Miles and More: With the new digital wallet, you can store multiple payment methods in your Travel ID account, allowing for seamless and easy payment any time and from anywhere. Use your Travel ID or Lufthansa Miles & More login for personalized services. For a greater level of convenience, you can save your personal information in the Lufthansa app.
• Real-time information and flight status: Your personal travel assistant provides you with important flight details and updates about your trip starting 24 hours before your flight departure. You’ll receive push notifications for check-in and the flight status and any gate changes will be displayed clearly on your home screen. This way you are able to keep track of your flights and prepare for them accordingly so you can start your trip feeling as relaxed as possible.
During the flight
• Flight ticket and onboard services: With the Lufthansa app, you always have your mobile boarding pass and onboard services at your fingertips – even when you’re offline. Access all relevant flight information as needed and always stay informed about any changes, without having to ask the flight crew.
After the flight
• Track baggage: Your digital travel companion is still there to support you even after you’ve landed. Conveniently track your checked-in baggage in the smartphone app and stay informed about the next parts of your journey.
The Lufthansa app is the complete solution for a smooth travel experience. Conveniently book your flights and rental cars via the app, receive automatic notifications and updates about upcoming flights, and manage your personal data conveniently on the go.
Download the Lufthansa app now and enjoy your trip! Your personal travel assistant is there for you before, during and after your flight.
Find out about our flight offers at lufthansa.com and follow us on Instagram, Facebook, YouTube and X to stay up to date with the latest news.
If you have any questions or need support, please do not hesitate to contact us. You can get in touch with us at lufthansa.com/xx/en/help-and-contact.

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App Name Lufthansa
Category Travel
Published
Updated 31 January 2024, Wednesday
File Size 235.45 MB

Lufthansa Comments & Reviews 2024

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Truly Subpar. The Lufthansa app is truly subpar. When comparing to other airlines like American Airlines, the I app experience is so disappointing. Navigating the app is not intuitive, but you can figure it out. The absolute worst part are all the bugs!!!! Loading flights seems pointless as they drop out of the app a few days later and you have to reload your flights. Then there’s the whole issue on looking at your account statements to track your status. You’re logged out every time, and when you log back in, it shows nothing. Honestly disappointing. I am assuming Lufthansa outsourced the development and maintenance of the app to a low cost center, which is fine but at least ensure that the quality of the app is upheld. Very disappointing from such a big airline.

Not great. Worst airline app I have seen. Allows seat selection then resets it after a few hours, If I can’t select seats then why not say so at the start? Then on return flight after I input all my info(which they had from outward flight) then says they can’t check in online, no reason. The address was a trick question, don’t type it it won’t work…. You need to input a few letters and select from drop-down. Keeps resetting my phone number to Canada. Not great…

Best travel companion on LH flights. Before I installed this app, I had a habit of printing out everything (all info) for my flight. Since I have istalled the app - I don’t remember if I ever lost the track of any details. It saved me from a lot of trouble few times. It is always spot on for gate info, easy to navigate, has all what I need for my travels. Download boarding passes before you lose connectivity though!

Took our money and our flights. We were told by the customer support line what our refund would be an approximate amount on 3 x business class flights. The refund amount was $60 dollars! The support line also told us if we were not happy with refund they would reinstate our flights. We have tried everything to get our flights reinstated as who would cancel 3 business class flights for $60 ??!! If we had known we would never canceled. The support line gave us the incorrect information and now they will do nothing to assist us! Now they can sell our tickets and make double for the seats. It is thievery! Do not fly this airline.

Most frustrating app I’ve tried. I’ve never had any luck getting this app to work over the 3 yrs I’ve tried. Ex: It makes you check in to get boarding passes even if you’ve checked in at the counter or online. Then after “downloading the boarding passes to the app”, it makes you check in again to see them. Never got that to work - dropped back to paper. It consumes enormous battery. Started with 95% and after 30 min of struggling above I’m at 85% (only app running). Travelers are better off with paper tickets and boarding passes than this app. There are other issues but this is a start.

Wrong Validation druing the Check-in Process. Please make sure to remove the validation for the certain letters which do not belong to the English alphabet. I encountered this problem while I wanted to do a checkin. I live in Serbia and my last name, like for the most people here, ends in “ć”. When I type it, the validation prevents me from moving on. If I enter last name with “c” instead, I get the error message that I am not providing the adequate data. This makes the app useless for me, because I don’t have a laptop on me everytime I travel. Otherwise the app works well, so I will reduce only one mark as this is really important.

Slow and annoyingly difficult to use. This app is so slow that it is nearly unusable. Add to that the ridiculous number of times data entry is required to go to the next step. If you are already logged into the app, why should you manually have to add booking reference numbers to see your bookings. That info should already be associated with your account. Similarly, if you are viewing a booking and click on check in, the app then prompts again for the booking reference again. Make absolutely no sense. Another bug i noticed was for notifications. A fill day after arriving at my destination, I received a notification that the gate had changed and the flight was boarding.

Horrible experience. The app is only able to do the basic functions: but a ticket, show a ticket. When I needed to use this app to rebook a canceled flight it failed. Completely. Lufthansa phone support sends me to the chatbot, the chatbot sends me to Lufthansa support. The app shows alternative flights as available even when they are not available. No intelligible error handling. This could be a great tool to help travelers solve problems instead makes things worse. Lufthansa should ask United for help. The United app handles advanced rebooking notifications and allows selection of alternative flights properly.

Wrong information. Lufthansa delayed our initial flight and therefore we missed our connection in Frankfurt. The app had the wrong gate listed and it showed that it would take 4 minutes of walking from our arrival gate to our departure gate. Needless to say it was not true. It was almost ½ hour. The flight attendant stated that there are 10 people in our situation and our connecting flight would wait since it was also Lufthansa. Then, the app alerted me that I missed the flight and have the option to reschedule. Of course that function took us to the chat bot which did not work and it indicated I need to talk to a person. The app option to chat to a live person failed. We ended up waiting in line at the service desk in Frankfurt for over an hour since Lufthansa eliminated all the live people and now you have to fumble with the chat bots which don’t work. Fantastic set-up Lufthansa l! and the app devs too.

Visa entries and Known Traveler Information capture not working. The app does work well for booking and flight status information in general, but once you start capturing all your detailed information, including Passport data, Visa information, Known Traveller ID, etc. it’s buggy as it could be. It asks for all data and shows on the form screen that everything was entered correctly, and as soon as you hit Save, you get error messages. Very painful when you go through the process with a family of four (4) twice only to find out the software simply does not work. UGH!

Count on it. Lufthansa continues to provide excellent service before and during flight. From economy up one can count on the special treatment one looks forward to on their flights. Tickets are booked, check in swift, and flights on time. Luggage is carefully handled. Even on long hauls the kind crew is attentive to needs of all passengers. Even before the flight waiting in the security line, the crew was also waiting next to me, a crew member announced with a grin “We’re all your crew!” Nice

Surprisingly poorly designed & ineffective. Given that as an airline Lufthansa is consistently well-run and has a high standard of quality with their operations & service, the functionality of this app comes as quite surprise. It is so problematic with the most basic tools, such as: a log-in process that is clear & quick, retaining booking information, providing accurate updates, allowing for quick/easy access to boarding docs, allowing for a simple, streamlined check-in process, and making sure passport docs are saved properly…& that is just the most obvious stuff. It would serve Lufthansa well to revamp this app, and perhaps study in detail the features and functionality of other airline apps.

Get ready for frustration. Lufthansa is very disappointing with this application. Delta or Southwest are much more user friendly. Show my trips right away. Why should you dig into the app to find it. Same thing for the check in. To top it off, there are several ways to check in, one of them ask for your confirmation. Come on, this is the app you’re logged in. The system should know that. And after checking, you have to do an extra step to get the boarding pass. Lufthansa, you can do better than that.

Disorganized & Bloated App. This app is attempting to replicate the website, but did not quite attempt to make it app-simple. I just thought that if you made an app that better be very functional without being unnecessarily clunky and bloated. Too many unnecessary details. The presentation of information is disorganized. Flow of information is incoherent. If there are functions that don’t work or is not supposed to work in the app, remove them. Keep an eye out for those that give out errors and don’t offer those functionality in the app. If you mean them to be part of the app, make them work flawlessly.

Terrible app and website/server!. Been trying to reset password for weeks without getting any email, and I have checked all inboxes including junk. Their us 24hr customer service number doesn’t work. Finally got a hold of someone after hours of struggeling. That person told me to fill out a form which require me to fill in my service Id number. I don’t know my Id number because I can’t access my account! The customer rep finally digged up my number and told me that someone would reach out via email manually with a reset link, that was 1 week ago and still no email or reset link! Extremely frustrating! I’m now trying again to reset password after typing in the email 34 times I get an email with a link which is supposed to be valid for 24hrs, when I klick the link 1min later it says expired. Ridiculous. Who can I contact? No signals are going thru for the us customer service number!

Most user unfriendly of all!. Of all airline apps, and I use several, this is the most non-intuitive of them all! It does not give your receipts handily even when signed in. Frankly, it matched my recent unpleasant experience where Lufthansa couldn’t find all my baggage receipts I paid online ahead of time them forced me to pay 2 1/2 times more at the counter. The counter agents in Miami were more interested in chatting among themselves than helping me anyway. They were also woefully uninformed on Germany’s COVID policy that had been revised 5weejs previously. Just avoid the hassles and go through another airline if you can!

Wonderful. We want to take a moment and thank you for the wonderful service and flight your company provided. We flew out of LAX to Madrid, then flew back from Milan, MAL to LAX. All connecting flights were in time; create choices of movies on business class. The head phones were broken but the crew attempted to accommodate me. The food was amazing as well. Bravo to the crew and the whole company. I honestly cannot wait to fly with Lufthansa again: My whole family felt the same.

Worst ever - customer service is NOT answering. The concept of customer service escapes this company. Do you have a question? Go online is their response. When you go online the response is ‘we will get back to you within 30 days’. What about my luggage? Trip of a lifetime to Ireland. NOPE, no luggage for 5 days. We are going home in 1 1/2 days and have spent most of our time here shopping for replacement clothing, toiletries, essentials. Air tag says it has arrived here, we spent 26 euro to get to airport and pick it up ourselves. NO ONE HERE. Sign posted “ ZERO TOLERANCE FOR ABUSIVE BEHAVIOUR TOWARDS OUR VALUED EMPLOYEES PLEASE BE DULY ADVISED THAT WE WILL NOT TOLERATE ANY FORM OF ABUSE, WHETHER VERBAL OR PHYSICAL, FROM ANYONE TOWARDS OUR EMPLOYEES UNDER ANY CIRCUMSTANCES. THE SAFETY & WELLBEING OF OUR EMPLOYEES IS OUR UTMOST PRIORITY PLEASE REST ASSURED THEY ARE DOING THEIR PERSONAL BEST TO ASSIST YOU IN A PROFESSIONAL AND TIMELY MANNER IN VERY CHALLENGING CIRCUMSTANCES. SO PLEASE BE KIND AND PATIENT AND THEY WILL HELP YOU TOO! SKY HANDLING PARTNER MANAGEMENT” How convenient for them. I will be spending the extra time and effort to get my things returned AND filing appropriate claims There is NO excuse for this behavior.

Over 3 months waiting my refund. Worst airline company to book your ticket!!!These people they are on a different page and each employee say different things!!!Three times they didn’t let me board on the plane cause Coronavirus issues once cause I didn’t have Pcr test the second cause my Pcr test it was 32 hours and the third time cause I was positive of the virus !!!They have not refund my money over 3 months now and I keep calling them and they are telling me different things each one of their employees!!!I need an answer on my problem and my money back to my account!!If someone can help me cause nothing of that is my fault please I will appreciate it so much

App is decent/scan for travel documents is horrible. I have tried numerous time to scan my travel documents for my flight to which I keep receiving an error message. It’s to the point where I now have to go to the counter to have my documents checked and get the boarding pass and this will slow me down. The app already moves slow enough as it is but this has made it so much worse. I’ve Been at it for well over an hour now. I don’t understand why Lufthansa makes things so much more difficult than other apps

Stupthansa. I have choice I’d take another airline, I just as thinking theses are smart but really stupid, first of all you arrive to Munich coming from an EU Europe and you a connection flight and you have to check passport, if I was coming from USA I’ll understand, ok no problem after checking passport, you need to check passport again with another long line with stupid people from Lufthansa again forget about the connection flight at end they offer a piece of chocolate inside the flight and want you to give a 5 stars, you deserve 0 star, if I gave two just because a woman helped me inside the airport and she doesn’t work Lufthansa

Purchasing baggage to “economy light”. Was a nightmare! I arrived in Germany via United and return was via partner Lufthansa on an international flight. Not use to having to checkin my carryon of 14kg. Your 8kg allowance should change! The suitcase itself is 3.5kg. Unless I put my stuff in a plastic bag. The purchasing of 23kg was impossible to do online. I chatted with a robot then try to add baggage only to learn that if you purchased ticket via a partner airline you can’t do it online. And of course at the gate it’s like double. I had to call in and waited over 1 hr for a live person to help me at international calling rates.

Be warned. The app and customer service are dreadful! When you register after agreeing to all the cookies / statistics etc they need to gather quote “ for app to function fully)! Leads me to my warning!!!!! Warning do not put your salutation information in when you register!!!!! - for example if you select Professor it will add this to your ticket - I ask you - who’s govt ID adds that title? In addition if you call to speak with web help - they will scold you!!! Plus no one could correct my now changed reservation - simply dreadful app and unprofessional customer service (FYI calls were routed to Manila ) do not download the app - and hire new web help that have customer service skills and can actually help!!!

You will never see your money... Lufthansa is a scammer company!!!! We used them for so many years and then it went down the hill. We never got our COVID cancelation money back( although they where the ones who canceled). For months and months we were checking and calling to get our credit or money back , never received it…!!! This time with war in Ukraine, the same …would not let us fly to any other closer country,since there is war , didn’t offer any choice to safe our ticket, just said ,” you have to cancel your ticket . Now again, no refund email and no info about money. In general we lost two tickets and not even for our own reasons !! Pretty unfair!!! Do not go with this airline , they will steal from you without any shame!!!

What the heck is going on with you guys. My wife and specifically chose Lufthansa based on our last flight to Germany that was so enjoyable. This time around it has been the complete opposite. Customer service was rude, dishonest, and even ended the chat mid conversation. I told him my son has an illness and we need to be together and he didn’t care at all. I ended up having to download the app myself after tried on the web to check in with multiple errors. Once the app was installed it kept telling me we couldn’t change seats, until kept picking some and finally it randomly worked. Then my wife got an email that our seats got changed again without us doing anything so we were no longer sitting together. Luckily I was able to change it again, maybe? It’ll probably screw us again. Not sure I ever want to fly with you guys again.

good app but could be better to manage family. family functions: - being able to take care of family members checkin at once instead of having to do this individually for each person traveling - seat assignments — if i have to do this for each family member one by one, no guarantee we will get paid seats next to each other because let’s say i pay for seat selection for myself and then i have to do the same thing for my wife, what if the adjacent seat is taken by somebody else before I do the seat selection for my wife? — somehow miles&more cannot be easily added to profile. and so, have to go thrpugh the painful process of scanning boarding passes to get miles.

Very disappointed. I thought Lufthansa was reliable and has customer treating well service but i was wrong . The agents at gate refused me to board my flight from Chicago to Istanbul transiting through Frankfort ,they were all female and seem new employees who doesn’t know the basic German visa requirements, i showed them my green card , an email from German consulate general in Chicago as well as the official website of German foreign affairs ministry all clearly indicating that i need transit visa with my passport unless i have either of several documents one of them is Valid US permanent residence card which i have and showed them . Unfortunately,those rude and ignorant ladies all agreed to deny me to board . I didn’t have a choice but to go to Turkish Airlines and pay a lot of money to catch the flight within few hours . Now i am begging my money from Lufthansa for the arrogance and ignorance of their employees . Bye bye Lufthansa . UPDATED:::Lufthansa fully refunded me after 2 months . They admitted their employee’s terrible mistake and i changed my mind and will keep flying with them .

Can’t even register the app. Can’t write a review for the app itself because I can’t even register to set up the app. I’ve requested the link to reset my password seven times (even though I’ve never set up the app to begin with). The link never comes. Traveling internationally in two days. I’ll have to use their website/phone to do everything I would normally do with an app. Website repeatedly rejects our passports saying they’re invalid. Will have to print boarding passes and confirm flights by phone. I guess I’ll show up at each airport with my travel documents and do everything in person and hope for the best. Not turning out to be a relaxing vacation so far.

Lufthansa theft. Avoid Lufthansa and avoid this app. You can’t actual contact anyone to complain about their booking or service. Lufthansa removed my business seat and won’t refund. I am told to submit a complaint for the error on their website, but their is no form. I can only send an email to customer relations. No good since I am checking in now. They acknowledged their mistake but did nothing. They have my money but didn’t refund. Plus, I have spent hours on the phone complaining, and now have a huge international phone bill because their system auto hangs up after about 30 minutes. We all know they delay resolving the problem so the system will hang up and you have to call back and start over with a new person. I used to fly Lufthansa a lot. Never again. I will fly Air France before I fly this airline. No matter the cost. Horribly run company and the app is useless for getting assistance. Currently, $1200 in the hole. Now I will battle for weeks to get my money back and all I get is,”my apology.” If you can’t execute customer service, close the company and allow others to provide service. Where is Qatar or Etihad airlines when I need them? Recommendation to all, pay more in the beginning with a better airline and avoid spending more later with Lufthansa.

Late departure and connecting flight missed!!!. Our flight from Lyon took off with one hour late. Our arrival in Frankfurt was on the run way at 5 pm, 60 minutes late. We had to take a bus. The boarding of my next flight was closing at 5.15, I ran as much as I could and arrived at 5.24 and was told the boarding was closed. I went all over the airport to finally found the Lufthansa service center. Waited at least 20 minutes to be helped. Got a rebooking for the following day and a hotel night, dinner and breakfast. We waited one hour for the shuttle to the hotel. It was packed with young children, old people and handicapped people. No air. It took us about 30 minutes to finally reach the hotel. So overall, it took me about 3 hours between my missed connecting flight and to finally sit in the hotel room.

Rather poor app for a flagship carrier. Lufthansa’s app is unreliable and rather slow. Just checking in for a flight is quite painful. The workflow is clunky, and the process errors out frequently. I’m also not sure why I had to re-enter all my data for the return leg of a round trip. This includes my Miles & More number, which doesn’t even match common practice going back many years. To be fair, once you have gone through everything to add your flight, it’s decent. It shows the flight times and gates in a helpful way. It also alerts you to gate changes and checkin times.

Needs improvement. I had three back-to-back flights yesterday with short connections and thought the app would be helpful. However, it did not show current flight status (ex: continuously said On Time for a delayed flight) and did not show current gate (which is needed when you only have a short time to get there, and the gate changed). It also did not provide information on the baggage claim carousel, which would have been helpful. The only aspect I thought was useful was being able to check in through the app and access my boarding passes. I travel a lot for my job and use several such apps. This one was a bit of a disappointment when compared to others.

Rubbish. Impossible to download eJournals after check in. Spent nearly an hour trying to retrieve booking in order to download eJournals. Even that I was able to retrieve my booking details, the eJournal option is buried somewhere in a hidden menu and redirected me to an external website (which I already tried before downloading the app for this very same purpose hoping to get a different result). Basically the web cannot recognize my last name and or booking locator for this purpose (while otherwise it works for any other options). Silly that you have to enter your details twice and it won’t even recognize your booking. For Swiss this works perfectly.... Make it simple!

DO NOT FLY WITH LUFTHANSA - please read. I want to warn future passengers and let you know to NOT FLY WITH LUFTHANSA. They’re canceling almost all flights. Connecting flights are being missed. And the only way to get a connecting flight rebooked is by waiting in line for 5-6 hours. Lufthansa has lost 1000’s of people’s including our’s. They’re not even compensating and reimbursing us. The customer support couldn’t care less and are refusing to do their jobs. Also, this app is horrible. The boarding passes aren’t updated on time, the flight cancellations aren’t updated on time. Nothing works the way it should! Please do yourselves a huge favor and pick any other airline. I really hope this doesn’t happen to any other family.

The Best by every means. I have traveled from Mumbai to Newark on June 30, 2020 which the BEST BY EVERY MEANS. REASONABLE FAIR PRICES IN WORST TIME: This was high to me of COVID in the World. We want to returned to USA from India. Airlines booking was not available and whatever Airline booking was available those are with very higher charges. From internet we found LUFTHANSA AIRLINES are offering nice deal with Safest journey in COVID time. We have talked with my son for flight booking. Only missing thing is that there is NO FLIGHT FROM AHMEDABAD TO MUMBAI so we booked taxi and we reached Mumbai. FULL OF SAFETY: After Health checking LUFTHANSA AIRLINES given us PPE Kit , Face mask ( more than three ) Sanitizer Bottles ( more than one ) and Box of snacks. Mumbai airport and Frankfurt airport have only two coffee shops are opened. Finally we reached Newark, USA with full of Safety. Our BEST WISHES FOR EVER.

Downgrade, not upgrade. The only upgrade is the look, but you were so ambitious to provide all the possible bells and whistles that you forgot what the main use of the app is. The first time I used it, I almost missed my flight because the “Add booking / Check in” button and the result of the operation made me think I was checked in, when I fact all I had done was just save a booking. The most important functions used by frequent travelers like me are hard to find and not intuitive. You get a one star on user-friendliness and usefulness, dear Product Owner & Development Team. It shows that you don’t fly often. What you wanted, instead, was a fancy look. You succeeded, admittedly, because the look is sleek, but who cares about appearance if functionality is poor?! Fix it!

Could be better. The entire Lufthansa system could use a do-over. On the plus side, my tickets for a family of four showed up in the app and could be scanned at the gate, security, and customs. On the down side, entering passport information is a complete fail; I was only successful on the website ON MY PHONE. Very frustrating all around. The info I put in for my flight to Europe was not copied to my return flights and it all had to be entered again. Also, my Miles account never showed my flight information, I could only see the flights logged in at Lufthansa.

Not a good user experience. The design is appallingly bad. The links are too small to tap and not visually clear what is a link and what is not. Combined with the fact that the app is slow and links are often unresponsive I have trouble knowing what is a link and what is not. Navigating to different functional parts like flight status is high friction. Users should be able to simply tap the link from Mg Bookings but instead have to go to the Flight Status section Besides the look and feel, which I hate, and the poor functionality described above, the data is out of date. Simple things like “which gate should I go to for my flight” is incorrect! The app tells me gate A66 (in tiny virtually readable font) but at the airport it’s gate A83. Then the airport changes the gate to A82 but this is not reflected in the app either. And speaking of data, it would be nice to understand why there are delays. First my flight was canceled, then after rebooking I arrive at the airport to find out there is a delay… then another delay, but there is zero reason given. WHY!? I cancelled business meetings to rush to the airport for the new flight and then Lufthansa just delays me anyway! Terrible airline. Terrible app.

Rudimentary and Innacurate. This is as much a review of how Lufthansa uses their app as how the app is. It is sparse and clean, with a sleek design, but it often shows inaccurate, misleading, or incomplete information. It is often out of date (for example, notifications like “Boarding starts at. [5 minutes ago]” while you’re still outside the plane and clearly not boarding) or shows different information than what can be seen on airport monitors. And, in contrast to other major carriers, it’s functionality is extremely limited. So… good start, but it really only annoys you with how incorrect it is. I don’t recommend it.

Customer service. Customer service is a zero! No way to talk to a human, and no one gets back to you on reported problems in complicated reporting internet systems. I lost 2 pieces of luggage in Amsterdam. Reported in person at the time. After 2 weeks I got one piece of luggage. Can’t get any response about my second missing piece. I also had to spend the night on the floor at the Frankfurt airport without luggage, and no hotel was available due to cancellation of my flight and full hotels without agent support. All agents walked off the floor at leaving time, without attempting to inform their customers about what to do. There’s more, but just say an awful experience. Not the Lufthansa I used to love to fly. They lost me!

Mess up. I booked a flight San Francisco to Madrid via Munich business class. Got phone while out of town stating flight sfo to Munich was cancelled and over the phone I got the reroute. I had to fly to Frankfurt short turn around made even shorter by the confusion over wheel chairs. I’m. 80 and had been told it was a long way to change terminals. Finally got to the gate as they were boarding. I had a 6 hour 20 minute layover in Munich and was booked into economy. I made numerous phone calls to Lufthansa to no avail. So my 16 hour flight turned into nearly 24 hours. I checked the the original flight was not cancelled Thanks Lufthansa

Slow, convoluted, buggy , intrusive. The app is a drastic improvement over the web site ( i could not even checkin on Lufthansa web site from my ipad), BUT the app is slow , it has counter intuitive user interface , it could not scan my new biometric passport (US) , it still display status of the flight that completed yesterday ( no way to delete it ) , while I have difficulty adding two consequitive flights . There is also excessive and completely unnecessary amount of security checks , this is just an airline , not a freaking bank. Overall idea of the app is excelent , but the interface is convoluted , counterintuitive and buggy. Just discovered that they want to collect my personal information just to submit this review , when submitting from within the application , i am going to submit through app store and give it a one star just for that ( instead of 3 i intended originally )

Worst app. Lufthansa is lousy.. The Lufthansa app is the poorest performing app. None of my past nor upcoming flights show. No ability to checkin. I tried the app, the internet, and even the chat feature (a joke). Called Lufthansa and the representative could not assist me and directed me to call another number for assistance checking in. That number was for internet issues and was closed as it was Saturday. I called again and was told I would need to checkin in person. Mind you, this was all the result of Lufthansa canceling my connecting flight WHILE I WAS MID-AIR flying from Venice to Frankfurt. The connecting flight from Frankfurt to EWR was cancelled last minute due to a “staffing shortage.” They rebooked for the next day meaning my flights home from EWR to Colorado were impacted (separate ticket) so now I’m stuck paying an additional $603 to rebook my flight home from EWR to Colorado.

Updates are making it worse. The recent updates made the app worse, not better. I used to be able to enter my US Permanent Resident Card details when checking in through the app - not anymore! Which means I cannot check in at all online or through the app when flying US-Germany or Germany-US. Need to physically check in at the airport counter now. “THANK YOU”, Lufthansa…

Why is this so BAD?!!. This has to be the worst airline app on the planet. And I should note that I downloaded this yesterday and haven’t even tried to use it at an airport for check in. This review is based purely on trying to select a seat. - Trying to complete a seat upgrade purchase is an infinity loop of frustration that continues to prompt you to “enter all information” even though you’ve entered ever piece of information possible. - Oh did you book a Premium ticket but that section is full so you want to see seat availability in the main cabin? Good luck. That’s not an option. - Be prepared to get a warning that the app can’t find your reservation because your last name is different from what was used at booking....even when it’s literally the same spelling you booked with and what’s on the Lufthansa website itinerary. - Finally, WHYYYYY am I constantly being prompted to accept cookies within an app?!!! Dear gawd leave me alone.

Awful Customer Service!. I have been placed on hold only to be hung up on several times. The first time, it could be a mistake, but for the forth time today is simply unacceptable. I emailed, I called the customer feed back center and I chatted with a virtual server but NOTHING is resolved. All avenues of “help” end abruptly. I need to fly out for an emergency. This is dealing with people’s lives and I would appreciate it if some consideration is given to the customer that pays for this service. I am not asking for a hand me out. I paid, I waited, I filled out papers, now do your part!!! I am only asking about my flight. Is that too much to ask for!? The Lufthansa app is useless too.

Best airline app I’ve tried. I’m not a regular LH traveller as I’m based in a medium haul city that is served by short haul planes, whereas the competition uses more comfortable planes. However I am Currently nearing the end of a trip that had many complications and changes due to COVID, an the app was always keeping me updated of changes, gate changes, luggage status, delays etc The boarding pass updates with new gate numbers etc Excellent app! If I could change one thing: make the check in process a bit faster - the load screen is long...

pathetic webview version forcing you to give out personal data. The update worsened things. At first start it asks if i want to manage personal data or do it later. Selecting first option the app brings you to the initial screen with 2 options instead of 3: login or register. Regardless if i terminate at this point app or not, I NEVER can get back 3rd option that allows me to bypass registration. So if i click Register, appears again pitiful webview screen where exactly HALF of the screen is blocked by Accept/Manage "data stealing" dialog(cookie crap). By clicking "Manage data stealing" button the app hangs totally. Termination helps as well as deleting forever.

Terrible. I don’t understand the high ratings for this app. It asks me to enter the same information over and over despite always checking off “save information”. It also makes me check off that I understand a mask is no longer necessary. Seems like that is an unnecessary sign off. Took me 20 plus minutes to check in to my flight and I had to excuse myself from a dinner to find a secluded space to concentrate on all the confusing and repetitive questions and screens with awkward information input controls. Why isn’t all the information saved from when initially booking the flight?

App has bugs and customer service nonexistent. Unable to add Miles & More service card to Apple Wallet even after logging out, deleting the app and reinstalling. I had no problem with Alaska Airline or Delta. Find both the website and the app hard to navigate, unable to find basic information, and the UX/UI designers could learn lessons from any of the companies with a digital footprint in the US. Therefore, I have called a customer service in the US. The rating I would put for that experience is below zero with a person multitasking on another end and therefore unable to hear them. Call #2 started the same way and blaming on a connection on my end. When they finally started to pay attention and started talking into the phone, the connection issue was resolved. Asked for an information that they had to search for, put me on hold, and then they hung up without getting back on the line. It is really a shame bc the flight service, flight attendants and flights are really good.

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Malpensa. Today, Lufthansa lost 400 pieces of baggage. Planes left Frankfurt with no bags on and they didn’t tell anyone. Now you cannot speak to them, or find out where your bags are. What a monumental stuff up ! Need I say more.

Mr. Quick. Easy. Pain free....

Top app. Excellent app plenty of detail and everything you need to know and access about your flight

Barely ever works. This app barely ever lets you log in. So much for German reputation.

Useless. This app is good for 1 thing and one thing is only...crashing. It’s is so useless I cannot even find the words of how amazingly useless it is, if you think of the most useless thing you have in your house times it by a useless factor of 1000 and you may be approaching how useless this app is. The old app was not useless, don’t just think I’m picking on you. This app is functionless, as it crashes. Lots. Did I mention it is useless?

Great. Good app, a bit clunky at times.

Great Apps !!. Fast, Responsif and Secure... Great Apps !!!

My Savier. Very helpful and up to date miss my flying

Useless. Absolutely useless!!

Fantastic...!!!! APP. very much easy acess to app...and all come under one window.....!!!!!

Ok but missing location PRN. Great app but does not support flights to Pristina (PRN). I always fly Lufthansa and have to make my bookings online as mobile app does not offer PRN as a location.

literally can’t even verify an email. no verification email sent, can’t access my account without it. piss poor help resources to find a solution too.

Futile. The app will simply not search anything - useless

Amazing :). Everything works well and is easy to access!! Especially the single sign on process :) if only qantas had that :)

Does not work with 3.1.1. Handy app. It just stopped working with 3.1.1 on my iopd touch.

Handy on tour. Seems to give you all you information well. Functions ok with IPad. Where is the multi city booking area?

Not good. Spent far too long trying to connect before time-out. Can't seem to book baggage on App. Baggage descriptions way too complicated. Login was a nightmare.

Great app. This is helpful and informative with up to date information.

one the best airline aps. a well designed ap with good functionalities. like the incorporation of miles&more.

Not too bad. Fairly easy to use

Amazing. Very easy to use! Very helpful

Doesn't work. This Ap won't let you check in, despite that being a clear feature. This is why other places check their aps before releasing them

Poor!!! Useless!!!. Poor!!!

An improvement on the old app. A good app to book and store bookings for your flights.

Useless. The app doesn’t retain bookings made through the app. After the recent update I can’t even make a booking when logged in, but they spend time and effort describing the ‘benefits’ of creating a profile — which are what other than collecting personal data?? Did I say useless?

No good on Apple Watch. Good information on iPhone which failed to appear on Apple Watch both in glance and watch app. Tried deleting and reinstalling for watch but not resolved. "No information available"!

Awesome App good Job LH. Awesome App... But the only problem is with saving LH Pictures on iPhone the save button doesn't work i cannot save anything!!!

Inconsistent. The app knows about my upcoming travel and shows it to me using auto login to Lufthansa site. But if I want to change anything, it requires me to enter booking number manually (the one it just showed me on "upcoming" page)

One of the better airline apps.. Easy to use and does what it says it does. You can find boarding passes easily. Definitely one of the easiest airline apps I’ve used, and I have used a few.

Lufthansa app. App provides the typical requirements for a frequent flyer type app. Intuitive layout hence easy to navigate.

Bobo. Can't seem to get anything on this app to work. Pretty sloppy from such a major airline not to test an app properly before releasing it.

Great notifications. Appreciate the check-in, baggage tracking, gate changes, etc. Works well... certainly compared to some major airlines’ apps.

Not working. Does not recognise my latest booking reference.

Fields are reversed!. When selecting multi stop flight, the flights displayed are in reverse order! (Flight 1 cities are in flight 2 and vice versa!)

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JRH. The worst travel app ever!

Liars. Lufthansa management doesnt care about people. If your flights gets cancelled last minute due to their top management inability to address their employees demands - you will regret choosing to fly with them, as they will not be there for you and you will be stuck. More than that - they dont respond for months and months when you request refund.

متعة ااظيران. مريحة جدا مواعيد دقيقة علي طول بتواصل معك لغاية ما توصل

Lufthansa app. Excellent & easy to use

Worst flight again. It was 2019 when I first flew with Lufthansa, it was the worst. Now 2021 you would think it’s gotten better but no just worst never again agent in Cairo Egypt are so rude to me won’t help with my issue. My seat on the plane was dirty from past passenger and with covid you would know better to make sure it’s clean and sanitise.

Worst customer service ever. I fly to Europe 30 times a year with KLM / AF and Delta. Last minute change so I had to go with Lufthansa / Air Canada. Worst decision ever and last time!

Yvr-Munich-Vienna and return. This was solely Lufthansa flight, I had amazing experience, from easy booking and app operating, through service, employees and care. Highly highly recommend! App is amazing, bag tracing is excellent! Changes made within the app so easy! It was truly an amazing experience flying Lufthansa. THANK YOU❤️

Pour les marocains. Ne prenez jamais un vol avec cette compagnie il vont vous annuler votre vol jusqu’au dernier moment c’est vraiment décevant de la part des allemands raciste et vives les Hommes et les femmes ✌️

The app is good. The app works great but they always manage to lose our bags.

One of the worst airlines i travelled with and the app follows. Not

Slow privacy nightmare. Unfortunately as good as Lufthansa service is, the app doesn't match that. Each page takes over 30 seconds to load and it asks for far more data than needed. I just want to add to Wallet and go.

Excellent. Best air app ever. Very detail

The worest air line. Avoid

Excellence. Excellent service. Civisme. Bienveillance

Check in fails due to error. As a Canadian citizen, I obviously do not require a visa to Germany or any other Schengen country for a stay up to 90 days. This app does not let me check in online as it claims a visa to Germany is required. Ridiculous. Whoever developed this app should be fired immediately

Best. Brst airline to travel and best app service

I’d give a 0 star if I could!. You customer service sucks! I waited for an hour and a half to speak with a rude, racist, horrifying agent that was screaming through the phone and hung up suddenly. What a horrible experience! Never booking with this despicable airline again! Shame on you!!!

Good Service. Lufthansa App provides good information, accurate and on time. Easy to operate.

Keeps crashing. I wanted to make changes to my flight and the app kept crashing

The calendar is bugged pls fix. The calendar in app clearly has issues when I select a date it saves as a previous date. Then I had to actually select a day before to save the proper date … pls fix

The app is as useless as Lufthansa itself. Impossible to rebook canceled flights, wrong and conflicting information, bad links. Basically as chaotic as Lufthansa itself.

Terrible app. This app simply does not work when linking with flight bookings, or attempting to book additional baggage, linking passenger name with a flight booking using all the correct data. It will work with basic functions, but I wasn’t even able to add an existing flight to my bookings… Not able to link with the star alliance app either, even though it claims to have that functionality. For one of the world’s biggest airlines this is simply not acceptable and caused me great inconvenience.

Mr.. I love to travel just by Lufthansa.

Missed flight. Missing flights is part of flying, I realize that but to have a Lufthansa plane land 40 minutes late and then have someone not take us to the gate when we have 40min to make it was ridiculous. My father is a senior and needed special help. Luckily, Chun was there, and was marvellous in helping us book a flight the next day. Lufthansa’s staff is wonderful for the most part but the organizational skills need tremendous work. you could’ve saved a lot of money and travellers stress with just some better communication. Again, thank you Chun for all your excellent work. Sean jenic 4y076 flight# to Calgary Ivan jenic

Lufthansa app sucks. Never works properly

Unable to book multi-city trip in the app. Unable to book multi-city trip in the app, even through it shows the option to do so, it will get so far, select the flights, but won’t show the fares and stuck at that screen. Frustrating.

Personal information. I can’t edit my name on through the app. So I had to create a new email.

Booking issue. While we try to book the ticket , while providing the name of person travelling it always mis spells the name , So annoying and frustrating.. Plz look into this

Buggy, slow, and confusing. The app is as bad as the website. Not intuitive, lots of dead ends (eg there’s an option to print receipts but it clicks out of the page if you choose one), and the 24-hr chat isn’t working.

Refund status not available on the app. I am looking for the Refudn status on the app and I cannot find it anywhere. It would be good if we can find it here. Thanks.

Absolute disappointment. Impossible to get e-boarding passes if you are booked with another Star Alliance company, but you have the shared code with Lufthansa. It goes a few steps and then it refers to a technical issue in the app. The chat function is totally useless.

Not able to create an account. Not yet able to create an account. Still waiting for your email with a link to confirm my registration. Tried to reach your virtual assistant but “technical turbulence” message followed. Disappointing! Expected more from Lufthansa :((

Ignoring my requests for refund for tickets. Due to emergency surgery, I was delayed by a week. While re-booking unable to transfer fully refundable tickets and forced to pay $268 more for same seating. Ignoring my requests for refund for my initial ticket payment. All agents unaware of the requests and they each advise that the tickets were refunded. Payment never refunded and additional charges immediately taken from credit card. 4 weeks later, still no refund for initial tickets. Terrible service

Canada?!. Why is my country not listed and why are they all out of order? ‘United Nations’ is listed as a country but not Canada? Guess I’ll go 2 hours earlier since I can’t check in…👎

Germans being discriminatory as usual. Nasty German Lufthansa employee thought I was American, kept making nasty comments and made me check my bag claiming it was too large. I was singled out and treated differently because Lufthansa hates Americans, and I’m not even American. Stay away from this awful discriminatory company!

Scam!. Worse experience with purchasing through this app! I purchased a two-way ticket from the app. One way was not refundable, but the return flight was refundable. For some safety reasons, I had to cancel my flight. Then I got nothing returned. Representative told me that a combination of non-refundable and refundable flight will be non-refundable! That is the Lufthansa rule mentioned on our website! However not on the app! So, basically you are purchasing your ticket spending a few thousand bucks on a app that does not show up many hidden rules! I ended up loosing $4000 and I think this is enough to hate Lufthansa and specifically their App forever!

M. Chaque voyage avec Lufthasa est un plaisir:) Longue vie à Lufthansa!

Glitchy. Nothing works… everything I try to change an option, I get an error message… rendering this app useless.

Very good but could but faster. Notified me immediately when I was rebooked because of delays—which was great, but was surprisingly slow for check in (loading time is long between steps).

Login doesn’t work. I can’t login, I enter my email and password, it doesn’t show any issue just returns me to home as a guest. The website is awful as well. This is my first time with Lufthansa, I’m really afraid to fly after seeing their app.

Great app by Lufthansa. This is a fantastic app. Using it for the first time traveling in Spain and flight info/boarding pass/etc worked flawlessly. Score one for Teutonic reliability and quality!

Amko. App is slow, unreadable, poorly designed (eg it doesn’t link my login info with MyFlight). Really disappointed!

Check in page goes blank. Check in page takes too long and it does not show any response.

Miles & More. Hi, Through app customers should be able to deal regarding tickets bought on points! Regards

Useless. Could not have made a simple checkin more difficult. After entering my booking info the app sent me to an external web site (Eurowings) which would not accept my valid booking code. Why can’t I log in directly through the app. What crappy customer service. At the end of my vacation I don’t need this bloody hassle!!!! Very poor reflection on Lufthansa.

Unusable. Tried to check in for almost an hour and gave up. Spinning wheel of death. Then eventually get app ‘something went wrong’

dog. its nice but i can't see that my dog is confirmed on the app. i can see my ticket but not the reservation i made to bring my dog.

Worst airline ever.. Ever.

Clear and easy to navigate. I like using the app as it helps me find out what I’m looking for quickly. Nice design too.

Not easy to navigate. Dealing with luggage delays It’s a totally failure There is a a robot who’s helpless 0 Star

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Great service!. Great service, definitely worth spending a bit more than you would do with other air companies! Totally satisfied with both the in-flight service and the app!

A truly self service App. Traveling internationally from Munich to India, I was able to put in my passport and visa information and voila I got my boarding pass. I wasn’t checking any baggage so I was able to avoid all lines and go straight to security. Absolutely loved the process!

Best flight app. The app is straightforward and gives you the information you actually need. I love the fact that it gives me a baggage tracking notification with my email as well as gate updates.

Excellent Flight and great App!. I continue too fly only Lufthansa when possible because over the years they have continued to be the very best! The food may be improved but truly when I fly, food is the least important on my list of concerns.

The app and website deserve zero star !. This is such a shame for big air company to have so terrible app and website. You never know when and how ‘something went wrong’. This message you are going to receive constantly even though you make the simplest operation (like booking or editing your profile and btw no matter you put into profile app is going to use old data ). Simply forget about using your miles you always will get an error. Meanwhile Austrian airline’s website is nice and reliable.

App is totally unreliable. I’m glad I printed out paper boarding passes at my hotel last night because this app can’t find the booking, even after the concierge spent over two hours on the phone with Lufthansa to set it up. The app did the same thing to me three days ago in Frankfurt and I had to stand in line for seven hours to get rebooked at customer service. The app just kept saying “travel is complete” even though I was not at my destination. Infuriating!

Most recent update, can’t get past the login screen. I’m in the middle of my transatlantic trip, in fact I am returning in less than to days, and the app won’t move past the login screen no matter how many times I log in, or whether I do with my Lufthansa number or email. I have a password manager and so forgetting the login info is not the issue here. Incredibly frustrating as I need to check in for my flight tomorrow. I uninstalled the app and reinstalled it hoping it would take care of the issue, but alas, not so. What on Earth is going on???

Terrible app, great airline. This app and the LH website, other than the good graphic design, are a mess. Not only do you have to constantly sign in, but if you don’t use the app for months, your password is no longer good. The Reset Password process is not functional as you never get the email with link/instructions. If you send a message to customer service, they take days to get back to you. When they finally do, they tell you to call a number that you can find in their website.

Utter piece of crap. You cannot create an account due to an unknown error. You can create an account online and login there. But even with those credentials you cannot login with the app due to “The combination of the entered login and password is wrong.” No it’s not. Further clouding this whole setup is that you can create an account on Lufthansa directly or you can create an account via Miles and More. In fact, when I first went to Lufthansa it redirected me to Miles and More but then on the second attempt it did not redirect. Pretty obvious that no one on the dev team performs any serious amount of testing.

Lufthansa customer service. I used to fly so many times with Lufthansa and i was always impressed and pleased about their service. Lately (past 3 years) they become from worse to worse. Unfortunately this is will be my last flight with them because of the customer service they have. I called twice in regards of my upcoming trip and every time the customer service rep was treated me like i should apologize for calling them, at least this is how i feel. Too it used to be a respectful company but not anymore!

Freedom flights. The Lufthansa App allows the user to book/ look up a trip, upgrade seats, connect with Miles & More & there’s a upload a playlist version too. There should be Reminder Tips that Lufthansa Staff is there to assist you. Use minimum devices & gadgets at Airports & during travel. Avoid use of internet. Rely on Staff & Paper tickets too. Take Travel Tips as you have to fly across Countries & perhaps, Continents too.

Lufthansa numerous delays and added stress. While the Lufthansa app has been very timely in sending us flight updates, the flights themselves have been delayed non stop causing so many inconveniences and unnecessary stress. This was very unexpected as Lufthansa is said to have a good reputation but after today’s experience I can safely say it is very similar to Air France which based on popular opinion is really one of the most unreliable airlines. For future travels I will try to avoid booking on Lufthansa. That being said, thank you for the timely messages !

Balky, cumbersome, incomplete. Doesn’t allow easy access/switching between multiple trips. Doesn’t allow easy checkin/seat changes from trips. Bad flight information updates and gate assignments/changes. Doesn’t allow rebooking for delayed/canceled flights. Glitches in producing passes on multiple passenger records. Bad organization of options on home screen making it more cumbersome to do the most common tasks. Web support only during limited east coast business hours M-F

How can airline apps be this bad in 2022. Downloaded the app for an upcoming trip as I wanted to add details to my calendar. Most other airline apps have a function to do this but evidently not this one. While looking at my booking it said a schedule change occurred and I need to acknowledge it but provided no direction to how to do this. I tried the support button but it directed me to a page that no longer exists. I then tried calling and the initial voice message says to use the app for all things booking as there is a long wait time…

Bad notifications. App good for check in and having tickets in wallet, but the flight notifications don’t work properly. App sent me push notifications telling me that my flight was now boarding. I left the lounge, went to the gate and was told there that the flight wouldn’t be boarding for another 30 minutes. There was been any change of flight time at the gate, the app just jumped the gun by a half hour. The gate agents had no explanation why. In retrospect, I should have kept the app closed and just used the Apple wallet. My boarding pass on Apple wallet had the correct boarding time, while the boarding pass in the Lufthansa app listed the flight as boarding “Now” for the full 30 minutes before the gate opened.

The app is going from terrible to worse. I recommend Lufthansa to fire the entire team creating this app and hire real programmers. On iPhone it is impossible to add frequent traveler card number of miles and more during check in. Selection window opens either completely off screen or is just cut in half so you can not select miles and more. 😱😱🤦‍♂️🤦‍♂️🤦‍♂️🤭 Why is this not done automatically anyway? I am logged in using miles and more account. Every time I must reenter my IDs/Passports/Visas. Why is this not done automatically from prefilled data in settings? 😱 When you checkin two travelers on a same flight but with different booking codes you can pass the checkin process for both but the travel documents are available only for one. 🤦‍♂️ Come on Lufthansa you can certainly do waaaaay better…

Lufthansa group and mobile app. I must say, everything about the Lufthansa group is a great experience. Their attention to the little things. They ask about my wife when I visit the lounge. They reach out to me to ensure my experience is good. The app is easy to use. Although when flying Swiss booked through Lufthansa ( my normal international route is Munich to Boston then return Boston to Zurich ). The app does not update on my Lufthansa mobile app easily baggage tag information. I understand the competitive nature of this industry and as a result less quality food and beverage offers. But, the Lufthansa lounges are still top notch.

Horrible airlines. I don’t usually write a review, but lufthansa airlines absolutely garbage , horrible service I lost my flight connection, because LH421 was sitting in the airport for 2 hours , now they made my flight to the final destination about 28 hours so tired no sleep at all, Update: on my way back Lufthansa cancelled my flight 3time i had to buy another ticket with different airline with my own money, absolutely bad experience and horrible customer service i did request a refund they ignore me and they hang up the phone on me . THE TICKET THAT I BOUGH TO GET BACK WAS EXPENSIVE. DONT RECOMMEND THIS AIRLINES GROUP

Terrible error codes. Please hire a copywriter and ux designer to write your error messaging, it’s nonsensical. I have to try everything I can think of because all you say I. The error text is you couldn’t complete the step when really it’s something like I already have an account or I need a different number, or the number hasn’t propagated in your system

The worst way to book Lufthansa. You’re better off using a third party, this app was developed either by (1) Interns or (2) A good firm on a shoestring budget [I do this kind of stuff for a living and this is atrocious]. I’ve spent 2 hours trying to book a flight and every single time it errors out at some point in the process. Randomly asks me for captcha (you’re moving too fast ... duh, because I’ve done the entire process 6 times now!) and randomly log you out (“You’ve been inactive for 20 minutes” ... Um, no, I haven’t been) This makes me wonder if Lufthansa actually wants me as a customer still...

App has been so bad for so long now I want to quit this airline. I am a 1K member and travel quite frequently. I have started trying to avoid the Lufthansa flights where I can because the process of traveling, or trying to check in, or managing reservations has been maddening between the app and the website. They are never in sync. And more than half of a dozen times, when I try to check in the app or website crashes. And what’s awful about that is it’s typically after Ive gone into a bunch of screens and have entered a bunch of information

Check process in Zurich. The checking process in Zurich is so unorganized. First, there was no large signage indicating where to check in for Lufthansa. After walking all over the area and asking people who worked in the airport, where to go, we finally found someone who could help. This now meant walking a very long distance to another area of the airport (section 1). We then couldn’t find what to do before we realized the checkin was under the Swiss Air banner. In small letters, it displayed Lufthansa. The signage for those who don’t speak German is horrible.

So simple and easy!. From flying with many commercial airlines, Lufthansa has been the best. It’s almost as though there is someone next to you walking step by step through your travels. It brings much comfort when I fly with Lufthansa. Lots of time and effort has gone into this and I appreciate it very much! -An American traveler

Unable to Check Flight Status. Update: I tried checking the ETA of some flights today. It is working now. Thanks. Whenever I go to check an ETA or ATA, I get a message to check my internet connection. But my connection seems to be good for everything but this. Need to fix a few bugs...

JD. Very frustrating app. Frequently crashes or freezes up. Says I have 4 boarding passes for each of 2 flights, but displays only 1 for one flight. On Home Page, can’t scroll down to get to Feedback - just resets immediately to top of list. When I select something in list, just goes back to Home page. Says I don’t have connectivity to Internet, but I do, and when I try again, it works. I have used many other airline apps with great success. This is the first time I am flying Lufthansa and using their app and so far it’s not going too well.

Can’t bring my dog. I was bringing my small poodle to Rwanda via this airline,I had booked it for September,lucky I wanted to change the flight for July only to be told my dog can’t fly had not checked I would’ve wondered to the airport unaware of these changes. They say it’s due this Coronavirus bs,they made the virus so personal, if the airline can at least give us pet owners some form of notification when pets can fly a gain because I had to arrange a pet foster care until this airline can allow pets to fly please reply thanks

THE WORST AIRLINE AND APP. DONT FLY THIS AIRLINE!!! ❌READ BELOW 👇🏻 ❗️Staff at the airport is totally unqualified and rude ❗️Basic economy was $1900, terrible service ❗️Forced me to check in small bag ❗️Flights delayed ❗️Nothing works on the plane, plugs, screens ❗️Bag was lost, had no clothes during vacation ❗️AirPods stolen from my luggage ❗️App has major glitches!!! Tried to change return date, credit card was charged but flight wasn’t changed. Had to call them. Dates on the website show up 1 day off NEVER AGAIN WOULD I USE THIS AIRLINE!

Better off walking to your destination than flying this terrible Airline !. This is by far the worst airline in the world - would never fly on Lufthansa again, even if they offered free first class tickets!!! Too many problems to write about, I’d write more pages than War and Peace to just cover the many problems I’ve encountered in my 2 times flying Lufthansa to Frankfurt from New York ! My advice is fly any other airline except Lufthansa!!! Trust me on this !!!!

Utterly Useless App. Downloaded this app for a flight from LA to Naples and back and it was useless. It couldn’t remember who I was, though I was signed in; couldn’t find my booking though they sent me an email with notice to check in, and of course I couldn’t use this app to manage my trip since it never was able to recall anything about the trip or me. What’s the point of this app? Add that to a truly mediocre Business Class and you will will find yourselves downloading that British Airways app (w/fabulous Business Class) ASAP.

Glitzy. I have uploaded my travel documents three times and it still kept asking me to upload, never mind that I already have stored everything on the app! So frustrating! I finally went on my MacBook Pro and redid everything— that’s how I got my boarding pass. I am now waiting for my boarding but decided to check my boarding pass. It’s nowhere to be found! Good thing I had it emailed to me! Traveling is stressful enough! I don’t need unnecessary added stress! Good thing I use Lufthansa very infrequently!

It’s not your error. It’s ours.. For a two years or so I’m greeted with above error message when I try to check-in. I don’t have the most typical documentation, but it’s not exactly unheard of either. First they forget all data that I put in my prior attempts, make look up the info and then it fails again. They can’t even remember my trusted traveler number. At this point I’m so annoyed that I’m debating flying different airlines only because I can NEVER check-in myself with the app. And at the counter they told me to just put in the data incorrectly so it works. Seriously.

App is buggy. Have been delayed 3 times at CPH to FRA. I trying to figure out rights of passengers and contact an agent there is no place on app to do so easily. The app provided on meal voucher of 6USD or 45DKK to one passenger but not all on the flight. The app will not allow me to check my inbox without giving a review so therefore here is my review on the app. Perhaps appdev should look at obtaining organic feedbacks instead of forcing some one how is delayed and stuck in an airport. They may get better and actual feed back that would better the app experience for all.

Worst airline app. I am a frequent traveler and a great admirer of Lufthansa . But who designed this terrible app ? You have to register to use it , no provision for access otherwise ( a case of we have ways of making you register! ) no provisions made for guests like all other major airlines . Once you are in what a nightmare ..bombarded by information in poorly laid out formats . The website is no better . Difficulty in making a reservation is the main reason I cannot fly with Lufthansa

Help. This is the only I have found to contact your company. I just got to London at 11:52 this morning on flight number LH 2474 from Munich and I think I may have lost my right hearing aid. I was sitting in row 6 seat F. Please let me know if anyone has found it or turned it into you. My email is Georgeb6994@gmail. com Thanks

What a tragically sad application!. This is a tragically bad application, considering Lufthansa is supposed to be a good airline. Slow, convoluted and timing out sessions on MY PHONE "to protect me" but my Miles and More acct stays logged in (so, you can still get to data, just with even more clicks and NO LOGGING IN AGAIN). Why the timeout in the first place? Baggage information is hidden like someone's life depended on that, good luck finding out what your actual checked baggage allowance is. Help menu is a JOKE! And the mile long form one had to fill out for any request is literally insultingly long to prevent people from actually asking for help.

Good airlines. But….. I’m very happy with Lufthansa. But please please please get rid of Sun Express! I don’t even know how you’re a partner with them! Planes are too small. Service is not good. Even if I want a water they charge for it when it says “food included the ticket price”!

Not impress. I’ve been trying to call or reach someone for over two weeks waiting as long is an hour and a half on the phone and not having anybody answer any emails back feel like they’re generic not impressed not happy we bought tickets to them and I’m trying to find out what our seats are my booking number and information to make sure we’re all set for upcoming trip and I can’t get an answer from anyone

Organized. The categories are very well organized. From the day before check-in (terminal, counter numbers…), boarding, to baggage claim, every step is clearly displayed with details. There are no confusing choices like some other airlines.

German precision is a thing of the past. This app is an embarrassment to Germany. For a country that traditionally emphasized accuracy and precision, this app is a disgrace. The only thing worse is the website. This is clunky, slow, error prone and frustrating. Go to United, Orbitz or Expedia instead where these websites are intuitive and customer friendly. Lufthansa is an exercise in futility programmed by juveniles from the 1980’s. Outsource your web and app development to competent individuals that quality control their work rather than presenting this horse manure as an excuse.

Always up to date just a little slow to load. I love that the app keeps my data when I tell it to keep it. I don’t have to reload information that I need for every flight. The app is also great at pulling in all my LH bookings no matter how they were booked. None of my other airline apps manage that. Only thing that could be improved is the speed at which the app goes from one page to the next.

Absolutely the worst app I have ever used!. This app never works! Just goes round and round in circles when you enter your login information. To add, this has been going on for at least couple of years since I’ve started using it. Nobody seems to care or wants to fix it. So sad for a pretty good airline to have an awful app and not care to make it work! It doesn’t stop here because when you go on desktop/laptop computer it still has issues. Also, they make it very confusing to choose if one would use Lufthansa or Miles&More app!

Thank you. We loved traveling to Greece . We will travel Lufthansa every time we fly . All the employs from San Diego to Athens Greece were amazing . My husband needed wheelchair assistance . The attendant was waiting for us. Our trip was enjoyable and stress free. I will highly recommend Lufthansa to all my friends and relatives . Thank you so much. We left San Diego August 29 th arriving in Athens August 31st. Perfect trip.

Remains the worst of the worst flying App. I was hoping that with the new Lufthansa account everything would get better, but it just got worse. Not only does the App not safe the data of me and my husband and makes me enter them over and over again. The App does also discriminate against women. I booked the flights on my name, with my account. But my husband is named as the primary traveler with my email and phone data. And there is nothing I can do to change it. Looks like I have no choice but still have to go to the counter for check in. Very disappointing.

Confusing. Useless for checking in, but it does waste a lot of your time trying to reset a password. I always have to end up checking in at the airport in person. What’s the purpose of an app? Yep used to be good prior to the pandemic. Now I get the messages in German difficult to find the English translations. And they require scanning of Covid vaccination documents. I can’t find the place where to scan it the directions are in German. I will start beginning to fly United or another carrier. Very disappointing. sorry but the app is making me choose a different airline carrier. What a loss of a poorly designed app.

Worse than using a web browser. The app seems to be mainly an interface to the Lufthansa website. But it is worse because a regular web browser would at least remember my login, whereas by using this app, it asks me to login every time I habe not used it for a few days. Also, I cannot even seem to use it to look up past bookings. Terrible user experience. Update after reply from LH: Logging in with m&m. Also had to login for both the regular and the MM areas separately even though I use the same credentials in both. Tried again just now. This time I didn't have to re-login. But it happened several times in the past three weeks. Showed that I have two notifications, but tapping the menu item did nothing. Did then force quit the app. Now the notifications appear. If there was a choice to remember the login I sure would have checked it. But don't remember seeing one.

Flight canceled.. Our flight was canceled and we were notified via the app. We tried calling the hotline but the line was busy. When we used the app chat services, they were able to quickly reroute our flight free of charge. Thanks to our representative Bailey for the great customer service. This app saved pur holiday. John

Partially useful App. While Lufthansa in general is a great airline to fly with, their app doesn’t add much service. Want to select a seat for your flight? Only available during check-in (as guest). Want to check in on your mobile phone or tablet for your flight? Only getting error messages even after multiple tries. Online check-in worked finally with a browser on a PC though. Other than that, it gives the usual information that a typical airline app has.

Worst airline in the world. I flew Lufthansa for years. I travel about 3-4 times a year internationally for vacations and business trips. Never once the flight was on time. I understand the air traffic and all the rules and regulations that they have to follow. I understand because other airlines do have delays and cancellations but the other airlines are much better being puntual. They give poor excuses and kick passengers off from the airplanes because of the poor weather conditions. Never gives out warnings. It is the worst airline.

Lufthansa iPhone app. This app seems to work pretty good. Check in and finding everything is really simple and easy to work with which makes it great. Flight notification is lagging but that can be lived with for most people. I’m used to getting almost real time updates. But the layout and ease of use make up for that!

What’s the point of the app?. Nothing on the app works. You can’t see the seat map as it errors out. You have seats on the boarding pass, but not in the app. Upgrades? Nope... nothing to see here. Amenities... your guess is as good as anyone’s as they aren’t visible. You can log in 3 different ways, but none of them are the email address you used to create the account. Just horrible! If this is how they treat their customers (you don’t need information), this will be my last Lufthansa flight, and I’m 1k in United, their partner airline. Lufthansa is not worth the hassle of not knowing anything about the flight.

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Lufthansa 9.404.0 Tips, Tricks, Cheats and Rules

What do you think of the Lufthansa app? Can you share your complaints, experiences, or thoughts about the application with Deutsche Lufthansa AG and other users?

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Lufthansa 9.404.0 Apps Screenshots & Images

Lufthansa iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 12+ years and older
Current Version 9.404.0
Play Store com.lufthansa.launcher
Compatibility iOS 15.0 or later

Lufthansa (Versiyon 9.404.0) Install & Download

The application Lufthansa was published in the category Travel on 08 December 2008, Monday and was developed by Deutsche Lufthansa AG [Developer ID: 299219155]. This program file size is 235.45 MB. This app has been rated by 51,795 users and has a rating of 4.6 out of 5. Lufthansa - Travel app posted on 31 January 2024, Wednesday current version is 9.404.0 and works well on iOS 15.0 and higher versions. Google Play ID: com.lufthansa.launcher. Languages supported by the app:

EN FR DE EL IT JA KO PL PT RU ZH ES ZH TR Download & Install Now!
Other Apps from Deutsche Lufthansa AG Developer
App Name Score Comments Price
LHSecondScreenApp Reviews 1.8 10 Free
FlyNet Reviews 3 1 Free
Lufthansa Group VR Reviews 2.7 4 Free
Lufthansa VR Reviews 2.3 6 Free
LH Entertainment Reviews 1.6 45 Free
Lufthansa App Customer Service, Editor Notes:

Minor bug fixes and improvements

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Find on this site the customer service details of Lufthansa. Besides contact details, the page also offers a brief overview of the digital toy company.

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