FirstKey Homes Resident App Reviews

Lol. {my opinion} Positive reviews of this company are all a sham. As an example, the Arizona branch is not BBB accredited and has PLENTY of complaint's against them. They are a shell of a corporation owned by “Cerberus Capital Management”. It’s your typical hedge fund buying every family home possible and then artificially raising rent. The mortgage on the home I rent is less than $1,500/month, and I pay about $2,100/month. Zero visibility into their processes, terrible communication practices, and not enough employees to manage the 50,000 plus homes they own.

Poor layout. The app is decent for what it is but it’s really only just to pay you’re rent. As big of a company as first key is, it would be great to have service request included in to the app and have it be an all in one app. An added plus would be to be able to access your rewards amount through the app as well. Really an annoyance to have to go to 3 different sources for the same company. Would easily earn 5 stars if that could happen

Improvements. This app needs more access to information. I can’t see how much my utility bill when the rent is placed together. I feel like the utility bill need to have its own access to be able to see what I’m paying each month. Yes a bill gets mailed to the house but I would like to be able to see it when I go to pay my bill on my phone. Paper gets lost or left behind but if it was on the app I would have it everywhere.

Slackers. When we receive our rental home it was filthy the toilets where dirty and both were leaking and needed the floats to be switched. Walls and ceilings where all dusty. The whole place was left as it was left by the last renters . We asked them to have a cleaner come by and clean it before we moved anything in and that they would contact us before entering the home and they did not nor did they follow up to ask if it was done. So and behold it was NOT done they just left us a card to purchase cleaning services! Lol . so we had to clean and fix everything ourselves. Luckily we are handy people ourselves but i would not recommend this company to anyone if this is how they operate. Besides that the home is decent. Wasps nests throughout the back which is natural but excessive cause of lack of attention. But this is our home for now. And we are grateful. But again i wouldn’t recommend

Payment Screen. I understand that partial payments are not accepted, however, the tenant should be able to make a full payment per each separate transaction charged to the account. For example, utilities is charged to the account, then a few days later, rent can appear, increasing the balance. These are two separate charges, and I like to keep them separate when paying them. This shouldn’t be considered a partial payment if I want to make two separate full payments to each transaction respectively.

Lock of splitting bills. U guys need to breakdown the payment into different ways of paying the bills, u need to have options of rent and other utilities options on processing bills, other than putting everything in one, what if I only have money for my light or rent I can’t pay it because everything including in the rent crazy make other options on payment options u guys just crazy and am highly disappointed in the payment options I am

First key homes is terrible. First key homes is terrible at communication. You never get to work with the same representative so there is no continuity and you have to explain any issues all over again with each attempt to fix a problem. They charge you fees with zero explanation and then it takes months to solve issues. Highly recommend finding a landlord that isn’t a big business who doesn’t care about its tenants.

Easier than the others. Only thing I would change is allowing us to use more than one card when your rent is over 2500 some banks (mine) only allows 2500 a day so I can not use my debit card for the rest of the day.

FMS login issues. I’ve talked to two people on the maintenance line to help fix my account access from the app to no avail. No one has been able to call me or figure out why I’m unable to login the FMS maintenance site forcing me to always call. The error message I got didn’t say anything about my login being erroneous which I know it wasn’t. It was saying my access was disabled and to call the main line, but no one’s been able to tell me why my access has been disabled curious. I also do not like how on the main website you cannot make weekly payments in the form of autoPay. I have to go on each week to make a partial payment so at the end of the month I’ve paid up the rent, which is which is very efficient. I feel that up until the due date you should be able to set up auto pay for weekly payments so by the end of the month, you have paid your rent and utilities.

FirstKey is how renting should be!. Even their app is awesome. This company has great properties at accessible prices and they give more renters a foot in the door than many other companies. I’ve used their app from lease signing to now for rent and utility payments and it’s flawless. Plus it lets you do Apple Pay!

Wouldn’t accept my first payment option. I tried to enter my credit card number manually and the system told me that my card was already added to my account. However when trying to make a payment my card was not listed. I tried three times and ended up having to pay using Apple Pay and it charged me an extra $64 without my acknowledgment. Other than that the app seems to work okay this far.

Ok app. I hate that I have to basically pay utilities with rent which makes a rather large chunk of change coming out of my account at the first of the month. Our experience with First Key has been horrible and they put everything on the tenant, including an almost $500 utility bill for us this past month. Mostly from water usage. How does a family of 4, 2 of which only live here part time use 64k gallons of water in a month?!? Worst rental experience of my life. I wish I hadn’t signed a 17 mth lease and could afford to break it. But who has 2 mths rent, along with deposit for somewhere else, just laying around.

Satisfied resident. Hello..I just want to thank first key homes for giving my family and I a very beautiful and wonderful house for us to live in..I've been here now for 4 years and I couldn't be more pleased with everything...even maintenance calls..anytime I had a problem with whatever... they responded very quickly.. So I want to thank the team from Illinois south suburb area (South Holland)..thanks for all you do... A very satisfied resident!

Easy to pay, just wish there was no extra fees. It’s easy to make a payment on this app, but I wish there was an option to make payments without a fee. Say if you can have it pulled from your checking account directly and not have to use a debit card every time. There’s other companies that allow this as a payment option, not sure why it’s not offered here.

Color choices are questionable, features are limited. I can never tell if I have accurately selected anything in this app because somebody chose the colors as dark purple on a black background. It is really hard to see. I also wish I could do maintenance requests through the same app. Although most of my maintenance requests sit as “scheduled” for months and then are canceled by the company, so I guess it doesn’t matter to First Key if I can file requests easily or not.

Not Roommate Friendly. When we started renting from FirstKey they allowed partial payments so it was really easy to split rent between roommates and then a few months in the app switched to only accept the full bill amount so we needed to send money via Venmo to get everyone’s money together every month which added an extra transfer charge to our monthly expenses. It wasn’t broken, why did they “fix” it?

Maintenance Downgrades. Been living in my home for 2 years now and the maintenance system they’ve had in place has always been bad, but has gotten worse. They removed the ability to report damages via the app or phone. When you do make an appointment for a maintenance visit they schedule it automatically without asking what time we are available. Maintenance workers are always very unprofessional and poorly informed about the issues.

Dont rent with these people. Good luck getting any local support terrible experience from start to finish and if you want any kind of maintenance done you got better luck repairing it yourself 3 years later and they still never fully fixed the place. Thank god they are selling my place so i can get far far away had a sewage backup into the carpets and they never came to fix it ended up doing the best i could with rental cleaners. Heres to hoping i see any of my deposit back.

Slumlords. Stay as far away from FirstKey homes as possible. I will admit, the searching, application process and leasing all being done online was very easy and convenient, but that’s where it ends. After actually living in the home for a few months, it’s apparent that maintenance is not a priority for this company. Issues from prior to move in are deemed “tenant responsibility” if not reported in the first 30 days. MOLD is present in my home as well as homes in the walls. Exterior is wood and is rotting away, leaving several openings in the structure to allow water to get in. Many issues were pointed out during our initial walkthrough and we were told “not to worry about those because they’re already aware of them and have them documented “. Also during walk-through, bugs were crawling…agent said “it’s Florida”. The ac unit is more then 20 years old and horribly ineffective, but because it “technically still works”, nothing will be done about it. Thats what they said. Actually love my home, layout and location, but it’s literally falling apart around us. Any new buyer would see it as a tear-down.

Rent payment option. I refuse to give any stars. I did the steps to pay online with my checking account, which you guys deposited 0.5 cents in my checking account. But I’m unable to pay with my checking account. I’m probably not the only resident having the problem, because we are being forced to pay with are credit or debit to give out extra money. For a year I did this and paid out over $1000 fees and I have my checking account on file and your system want let me pay. BUT IF I CALL AND ABLE TO GET A REP ON THE PHONE BAM IT GOES RIGHT-THROUGH…STOP SCAMMING YOUR RESIDENT!

Colors could be better. The app works fine. The developer needs to evaluate the color choices when making payments. The purple on the black may seem cool, but it is difficult to see when making selections. Suggest making the background a light color with selections dark so it can be seen way easier.

Run from this company. We will start with a review with the app. How is it that the “remember me” feature never works and I have to log in manually all the time ? Sometimes , even if I KNOW my login credentials are correct ,or if I use the saved login on my phone, it will tell me “invalid login” , but if I use that same log in to go on the FirstKey website then it works… and no the app and website don’t use two different login credentials. Insane service fees to pay you bill wether you use the app, the website or over the phone. Next , the company itself ? They will find a way to steal your entire security deposit with false claims and no merit to them. The buy homes , barely maintain them and put them on the market for rent. They will raise the rent on you by an insane amount , almost 400$ one time just after the first year of renting a specific home , drive you out and then realize no one is going to pay that insane rent and then drop the rent LOWER than what you originally paid because no one is moving in. They have a massive lack of communication but when it comes to taking your money their quick to respond. They outsource their customer service and NONE of their agents are ever on the same page. The list goes on and on. Do your research and look at the terrible reviews they get on MANY websites. Terrible shady company.

Pleased With First Key Homes. Usually when people rent homes they’re younger and are able to navigate through the rental process. My partner and I are older and it’s been quite sometime since we rented. First key Representatives have been patient, helpful and professional the entire time. Maintenance team timely in answering calls and fixing problems. Accounting department understanding in payment transactions. The team in KCMO are always willing to talk to us or call us back and answer our questions. Glad we chose First Key Homes.

Horrible customer service. Stay away from First Key Homes. Horrible customer service!!!! they are quick to call you back when your getting the place or renewing but anything other than that they will not answer your calls or call you back. You have to call the corporate office on NY and yell at them in order to get any service with First Key Homes. I will never get another property from them and you shouldn’t either. You will be highly disappointed.

Not good. 10 out of the 12 months that I have payed through first key, there has been something wrong where I cannot pay. The system being down being the biggest reason. Their response time is awful. Customer service was good but not great. They also charged us more and had to refund us money. Overall, I have had a bad experience with this company and will never rent from them again.

Better than their Representatives!. Great App. I personally found more help through this app than anyone that actually works for First Key Homes. I get a different person every time to help me and they end up not helping me at all. With the app I found every answer I was looking for without any problems.

Not responsive by app. Don’t try to contact the management company through the app. It will take over a week for anyone to respond. You will also pay $50-60 every month you pay rent in service fees and another $5 every time you pay utilities because they have service fees for every single transaction. Make sure you account for that in your budget before signing your agreement for a certain rent amount.

Payment issues and more. Making payments using my debit card or checking account is basically impossible it won’t allow me too add my debit card it says that I already have it on file (which I don’t) And when I try too use my checking account it says that it has too be verified first ( which I’ve been trying to do since the last month ) so it only allows me too use my credit card or Apple Pay which Apple Pay is the only way I can actually use my debit card which charges a $10 fee and my credit card charges a $50 fee but my checking acc is free but I can’t even use my checking acc Also I don’t like the way we have too schedule for maintenance. Scheduling for maintenance should remain in the app and not a third part website Also the area that’s supposed too show me my lease agreement is non existent

It’s 2025. It takes too much time. I have “remember me” selected, but I have to input my login every time. There is no Face ID option. There are too many screens that I have to go through to make a payment. Each screen has a pop-up with “information” that I have to clear before I can complete the payment. Finally, it’s annoying that I have to go to another app or login or whatever to make a maintenance request. Everything should be available in one location with minimal clicks.

Notifications would be nice. This app does almost everything I would want. Problem is I always have to open it again and again to see if my bills have been added to my balance to pay yet. App notifications should be added to tell me that my months bill is now available to be viewed or paid. Instead, I have to wait for the reminder email to tell me.

So easy!!. This app is so very easy to pay my rent, my utilities bill! No need to mail a check, send a money order and then worry about if it will make it in time or get lost in the mail. No fees if paying with checking account is awesome, too!

Review. It’s okay, ever since they updated I just had to change how I split payments. Also the “remember me” feature doesn’t work at all which is a little annoying to type in my info every single time. Just stating these cause apps are usually made with convenience in mind and some of the convenience features have faded.

User friendly, love the points for paying early!. Overall great experience the only thing that I found a bit frustrating is the billing for electric and water there’s not much details available to see the bill in the app and I have not received any paper invoice for the amount I pay. Would like to have the option to see a pdf version of yes energy bill from the Firstkey app.

Love my home but not the management company!!. I love the home I live in. But the management company not so much. I personally think that they are not responsive to residents concerns, requests, or issues and everything is on the tenant. So all they do is basically just provide a roof over your head and everything else is on tenant. Anytime you contact them make sure you document who you spoke with and when because they almost never follow up or follow through on anything unless you call them 10 times which is sad because it speaks to their professionalism as a management company which is why I just try not to call because it’s draining to tell ppl how to do their job especially when ppl are struggling trying to pay their rent during a pandemic.

The only thing good about first key homes.. This is the only thing that is made easy for tenants. But when it comes to renew the lease. They don’t care if you are a good tenant or not. They raise the rent twice what the average is for your area. Read the other reviews, 1000s of negative reviews. If you only need to rent for 1 year then they are ok. Otherwise they are as terrible as you will read about.

Love First Key Homes. I highly recommend renting from First Key Homes . Not only are they affordable, but they have very high expectations with their customer service and complete customer satisfaction on my part. I've been completely happy with them since I've moved in.

Worst rental portal ever!!. This portal Is not as user friendly as it should be for tenants. This app should have and way for people to make partial payments, It should provide maintenance request updates and not have to log in to another app to view them. We live in the 21st century things are way more advanced. Should not be charged an addition $9.95 to pay the rent to a property management company that does not offer additional ways to make payments other in full through this app.

Background way too dark. Super easy to make payments & see history, etc. Very user friendly. BUT - the background is black with most of the text in purple- very hard to read, wish there was a way to either choose a different background color or the color would be changed to something lighter- gray or white would much better. Even light blue or light green.

Convenient and Simple. A convenient way to pay your rent and submit service issues. Very well thought out and organized. Also love the way you can apply multiple payments to your account so it can accumulate as a credit towards your rent. Keeps you proactive, instead of reactive when rent is due, making everyone happy and secure. Nice app!

Happy Residents. Love our home that we’ve found through First Key Homes! Have been in our home in Arizona for 3 years now & have no interest in buying a home now because our home is actually cheaper than what we’d pay for a mortgage! Our home was built in 2016 & has everything that we’d look for in purchasing a home, our only regret is that First Key Homes doesn’t have a rent to own program because we’d buy this house in a heartbeat!

Obsolete. The app cannot remember you even if you press the toggle over. It continuously reminds you of the same information even though I am not a first time user. For example I know that I have to leave this app and go somewhere else to make a maintenance request. Yet every time I open the app, it immediately pops up to remind me, and there is no way to dismiss the stupid reminder. I know that I’m going to pay my rent in full, that partial payments are not accepted, and yet it reminds me every single time despite the fact that I’ve never done that, I’m not a new user, and this has been happening for over a year. This app is inconvenient and it’s designed to be inconvenient.

So Happy to be Tenant. If you rent and have to go through a National Management Agency, this is the best company I’ve ever had. The app is super easy to use for paying your rent, maintenance requests, or finding any information you may need. They respond almost immediately and the maintenance team are always professional, punctual and very friendly. I hope I’m able to continue to as a tenant!

Reggie. Reggie was our service Tech and he exceeded my expectations today, he went above and beyond what I needed fixed. He also explained the problem so i can learn from it for the future. He Helped me with a couple random things that he didn’t have to do but was more than happy to help. I will be requesting Reggie to come out every time he is the best. Thank you

Good App. The app is fairly easy to use, but needs a fix on the “Make a Payment” page. It’s nearly impossible to see which option you’ve selected on how much you’d like to pay (pay total balance vs. custom amount). The bubbles fill in with a very dim check mark instead of a bright filled in bubble, so it’s hard to verify which one you’ve selected, even with screen brightness all the way up.

FirstKey homes part of the problem. FirstKey home along with all other corporations who own private property are the problem. These companies and private equity have taken so many single family homes off the market, forcing the population to rent. Guess what that also gives them the power to control rental prices which are astronomical. FirstKey does not care one bit about you, they only care that you pay. Also don’t be more than 5 days late $100 more on your rent. FirstKey is scum

Options. The app repeatedly gives the same warning screens even after whatever issue is handled. The utility payments are made through the same portal, but there is no way to set up separate auto drafts. The bill comes on the 11th every month for us, but isn’t accessible until the 20th, unable to auto draft, so if you happen to miss paying it until near the end of the month, you can’t separate it from the rent. So you either pay rent days early, or you have to remember to pay it after the rent goes through. Just frustrating to be charged a processing fee for a utility management that can’t be convenient.

Customer Satisfaction. FirstKey Homes is an awesome corporation! I love what they stand for. Although, here in Arizona the staff need either retraining or replacing because they lack the passion for making customers very satisfied. Their conflict resolution skills are rated as low because they don’t follow through to see if the needs are being met on both ends. I wish I had one of those positions overthere I believe I could really bring the love and care to this dry but fertile land.@makingadifference. A lasting relationship with care and professional results. That’s what I’m paying for Thank you for the opportunity to speak up

Easy to Maneuver, comes with glitches. Everything would be fantastic with the app, however it never displays the correct amount we are supposed to pay. I always have to reference my lease with the company, then add the price of my utilities so that I can pay the correct amount each month. Other than this, the app has no issues.

Should be Easier. I’ve just downloaded it and immediately having problems with my payment options. I added my card, it keeps saying my card has been added, but when I try to make a payment, it tells me to add a card or account in order to proceed. I ended up adding my card to Apple Pay and then using Apple Pay-BUT CHARGED A $20 FEE?! Ridiculous

Easy, but could be better. Easy way to pay rent and I like that it shows a breakdown. Sometimes the app is a little too slow, and it often logs me out and I have to type out my information every time even with the “remember me” option on, which can be super inconvenient when I need to pull it up for a Quick Look.

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Answers given.. Every time I have a question, they answer. When there is a problem I know they can solve they answer.

Honestly not only is the app crappy so is the company. Wanna know the break down. That is in a separate tab, instead of being with the total amount. You Can not put maintenance request through this app. Cannot reach out to someone to speak with on here, you might as well just call every time. So bottom line you can look at your lease and pay your rent… soo cool.

So easy!. Having the app at my finger tips makes it so much easier. I don’t have to enter a password or anything just my face!

Work order. I had a maintenance request for my garage and kitchen sink...received a prompt response and the technician was out the next day...technician Reggie was great and got the job done even provided me with tips if this occurs again...great service!

So convenient and easy to use. This app makes it easy to pay bills, request maintenance request

Smith Family. This is a very convenient way to pay your bills with no extra mess ,straight to the business !

You guys are the best. Thank you for easy access and payment. Love the idea to have maintenance request and payments ability all together in one app

It makes paying rent easy and convenient. It makes paying rent easy and convenient

Just made a payment in 10 seconds!. So easy to make a payment, it only took seconds.

Ach payments. I think it’s a real inconvenience that you have to wait until a direct deposit is deposited to have ach payments. Definitely think this should be changed. If I needed to pay my rent on the fifth via ACH i wouldn’t be able to because you have the wait until you’re deposited the verification amount.

User friendly. To the point, easy to use and it breaks down your lump sum payment so you know exactly what you’re paying for what.

Barely Works. It has its benefits but using the app can be annoying at times. Connection always times out and now it won’t keep me signed in so along with having to get to the connection drop error almost every time even when you login it barely loads for me to pay my bill. Can be very annoying when rent is due that day

It works. It’s convenient, for the most part. However, it would be nice to be able to make partial payments so each roommate could pay their portion.

This app is fantastic makes everything easier. To manage payments

Easy to pay, not submit maintenance. 3 stars because I've had multiple maintenance requests not go through or give me error messages and all the other tabs (like community) are empty. Paying from the app is about all this is useful for, but it works fine.

Easy. Was easy making a payment with no problem

Payment Options. I like that now I get the option to pay my bulls my way, however if I want to use my debit card straight from my checking it’s an additional $5. If it was a credit card I can see the charge but my checking account debit card? Honestly? Not a fair charge.

Simple and easy to use. Pay rent from the convenience of your phone with a few clicks. Very easy.

Convenient. Making payments and viewing documents are convenient with this app!

Fast and easy. Fast and easy only hate I can’t add my other bank account because it says it has to be verified…

Maintenance. Steve came to fix the water that was coming from outside. He fixed the problem and even put in a new water pump so it won’t happen again. Great customer service.

Cheryl Taylor. Cheryl has been very, very helpful with our move to a First Key home. She is courteous and professional and has worked hard to help us through the process.

Awful Service. Would be great if it worked. Clunky app, errors out, no help from customer service. Paying way too much in rent to have to deal with bad service on top of it. FKH wants tenants to pay rent on time every month but can’t seem to be available to answer questions and assist when they’re system is not working.

Online. This has been the easiest rental company to work with it makes paying bills so easy thank you

Easy. Easy and straight to the point. Customer service always good

Very easy to use!. Everything is in one spot and the directions and explanations are very user friendly!

Maintenance Technician. I highly recommend Will. So far he’s the best technician that has met our needs. He is very knowledgeable & provide service with integrity.

Made easy. Love the app. I am a busy mother with 3 small children. It’s so convenient! Thanks for making life a tad bit easier for us.

Very convenient. I love that I don’t have to catch the office open to make a payment. I also love that I can pay my bills in one place!!!

Easy. Easy to use app, makes it convenient and fast to put in maintenance request and pay rent

Love it!!. Great app, super easy to use, I don’t have to go searching for things I need it’s all right there at the home page! One button and done.

Approved. I must say that this app has been approved. It’s easy access and nothing is too time consuming

Too many redirects. What’s the point of the app? If you can’t do everything through it in order to put in a maintenance you get redirected to Safari to go to the website to put in a maintenance order. Your messages are on there if you have important updates regarding your house and it won’t let me make partial payment so yea

Easy to use. Once you learn where everything is, the app is very easy and convenient.

First key homes. I’m not happy with first key homes, it’s hard to get into contact with anybody that can help. My power has been disconnected because they have failed to pay the electric company here in Carroll county Georgia. I have lid my utility bills they have sent me within one business day of receiving the statement!!!

Easy to use. App is very easy to use. Only update, would be to make the purple a little brighter. It’s kind of hard to see.

New start. So far all is good really excited about making this move

Not User Friendly. As far as rent and utilities payments go, this app is neither intuitive or user friendly. Took me a while to get it set up. Auto pay is very difficult to establish and doesn’t always take which can result in late payments if you assume it was working. Overall not great and very irritating to use.

Easy to use. Easy and quick payments plus notifications

The app is very clunky. The app has too quick of a time out, it’s too many options to submit any service request, and there aren’t enough options available

Outstanding Service. Tyrone from First Key was professional and solved our home issues quickly and thouroughly-excellent service!

Change colors. The purple writing on the black background is very hard to see. Consider changing the background color or the font color to a lighter color.

Great app!. Easy to navigate and takes all the hassle of phone calls etc away!

Super easy to use. This app is easy to schedule problems with the home and really easy to pay your rent on! So glad I went with first key!

Improvement. It would be nice if it would divide the payments instead of lumping utilities rent and maintenance charges into one total giving no control over where you put the money you have to pay with.

Good, and save time.. The only thing that why I don’t giving five star is because the app sometimes are slow, and when I trying to add a new payment method have a problems ..

Easy to use and understand. The app makes dealing with your rental a breeze Well though out app and one of the easiest I have used for property management

Convenient. The app is very convenient and fast however they need to allow split payments again some ppl are struggling to make ends meet with this economy

Great App!. Easy to submit payments and maintenance. Balance breakdowns of what you’re paying for each month. FirstKey is the best management company I’ve dealt with!

Resident. Great place to live , Excellent customer service always a pleasure to give First Key Homes a 5 Star review for all around great Business. Thank you First Key Home Your Family friends - The Langes