Bozzuto Resident Experience App Reviews

Maintenance won’t let you get a headache!. Maintenance is always timely and will take care of whatever issue you’ve reported fast. They are why I think twice about owning again. The ‘little issues ‘that can go wrong that effect your quality of life in your home, and can become real big when you have to find help to fix/repair yourself. Taking time off work, waiting for them to show up…or not, and they don’t fix it properly, if at all. All those headaches make me think twice!

MOH. Let’s see, if I couldn’t live in my own home …I never expected it to be BETTER! total sis/safe space and I gotta shout out a few ppl right now …Lindsie C? …HEAD b …thank you for the date nights at home, the social networking and just being a total big sis I never had from far away someone I look up to! Shout out to Michael, aj Margaux and rest of the OG emblem chat group and all the pluses after! Matt lee, you’re a solid bro, and can we maybe think about next year doing this at Spain?! 1437 <3

Can’t post pictures in the app. For the most part the app works for me just fine and is pretty straight forward. But, I’m a creative and designer and hate when certain things are missing. Things that just make sense. Like being able to post pictures in the bulletin board. I’ve listed stuff for sale on the old site and could post pictures. Now I can’t. How does that make sense...? Please add this feature.

Great community to live at. My Girlfriend and I have both lived in Alston Square Ronkonkoma for some time now. Nothing but positive experiences here. Joanne, Dorothy , and the rest of the staff really makes the difference here. Everyone is always available and extremely helpful. Maintenance personnel are professional , reliable , and trustworthy. I would recommend checking out Alston. We have lived in other communities and this has been our best experience by far. They really care here.

Limited and frustrating. Little to now flexibility in billing transparency and paying rent. App constantly requires you to force close and restart app to login and off with facial recognition; therefore, app isn’t very secure if phone is lost or stolen. Bulletin board posts can’t be deleted after you post them. Can’t post photos on the bulletin board of items for sale, etc. even though posts now require prior approval. Going on 5 days waiting for posts to be approved. Overall, needs a lot of fixing and updating.

Can’t see balance ahead of time.. This app is not compatible with my main bank so I have to transfer money to a secondary bank to pay. You also cannot see your balance until the due date which is the first of the month. This makes it impossible to pay early, so you pretty much have to guesstimate and save money aside. In my particular building The rate fluctuates drastically because the building does not pay anything for vacant units or common areas and the utility company could charge you for 20 days or for 40 days depending on their billing cycle. Again I don’t know if this is everywhere but in my building they also could not figure out how to add parking to this bill so I have to pay separately for that and it actually just complicates the payment process.

Really not happy. I am a new tenant, just moved in within the last 30 days. Today we were scheduled for routine maintenance so I worked from home so I could let the workers in. First problem is either they did not knock at all or knocked and came right in. My daughter and I were both home and neither of us heard the maintenance man “banging on the door” as he described. I have a doorbell with camera which sounds on my phone and every room in the apartment, so it would make sense to try that first before entering. I come out of my bedroom because I hear a noise and there are 2 men working in my closet. The front door was left wide open while working and I have an indoor pet. Had I been aware they were in here I would have out my pet in the bedroom… Lastly , I went to go get some cleaning supplies this evening and they locked the closet so I am not able to access it. So far this has been a poor experience and I am really hoping this was an off day and am confident it won’t occur again, but management needs to be aware of the above.

So far, so great!. I’ve not dealt with an app before in terms of residential management. This has made quick work of connecting with neighbors, reaching out to maintenance and having a very timely response, reserving spaces, as well as any building updates and paying our rent monthly. Great app, easy and intuitive!

Jesse Cosme. I think the service you’re Maintanance personal performance is excellent, I requested Maintanance service to fix my electric stove and it was immediately repaired first thing in the morning and the maintenance personnel gave me a call to inform me about what was wrong with it and what he did to fix it. I think the way they handle everything in this community living complex is exceptional. Thank You! Best Regards Jesse Cosme

Easy to Traverse. Great app and very user friendly! There are times when I need to look into something utilizing the app and instead of doing it myself, I can even ask my 7 year old daughter to do it, which simply goes to show you how easy the app is to use by all age groups!

Not too user friendly. It takes multiple steps to get to something simple and hard to get detailed information like the website. The Apple Pay option also glitched and before allowing me to change cards, forced a payment without my confirmation. No information to contact support of app. Only your leasing office, which doesn’t help after hours either way.

Unable to troubleshoot bank problem. There was an issue with the app where it couldn’t link my bank account and there is no option to delete it and try it again. I know there is 0 issue with the bank account but I am now forced to pay through Apple Pay through the same account it won’t let me link. Now I have to pay an additional fee. Please reach out to me, no one seems to be able to fix this issue

Awesome App. This is my favorite App!! I can do everything I need in one place - pay rent, submit service request, communicate with the Leasing office. It’s literally a one stop shop!! Unlike other resident portals and other apps I never have a problem accessing information or submitting things through the app when I need. Super reliable and best of all user friendly!!

So far so good.. I love the area Trove is located at, very close to DC and my job. The apartment building is beautiful, including the amenities. The gym is also very big with a large variety of equipments. The pool is a little shallow, but still nice. The neighbors are super friendly and this place is dog friendly as well. Trove is a little more on the expensive side, but they offer very good deals when moving in. This is an upcoming area, you can really see the neighborhood becoming prettier and prettier. I recommend this place to all my friends looking for a new place to live. The staff is also very nice, and they answer emails and call fairly quickly. 10/10 recommend this place. 👍

Easy maintenance request. The app makes it easy to submit a request and it notifies you via email that it has been submitted, received, and when it has been completed. It’s also nice that you can submit photos so the maintenance technicians can come best prepared to make the repair.

Error messages when trying to login very frequently. I frequently get error messages when trying to login today I couldn’t login for an entire day to submit a maintenance issue. There’s also two versions of it which is very confusing one with a green icon one with a black The duplicate should be removed from AppStore entirely as this is very confusing. There is very little detail in the app as a whole when you have to pay money for things there’s no detail as to what you are actually paying for which is sketchy.

Current Resident. I like the app, but I wish that the bulletin didn’t have the pending/approval period. People posting nonsense should be held individually accountable. We all recognize that their voices are not of the amazing Porter staff. If there is a time-sensitive message to get to the community, it can be a bit annoying to wait for approval. Otherwise, the app is very user-friendly and helpful. Everything you need — including maintenance requests, rent payments, and amenity reservations (due to COVID) — can be found here. There have been no issues with bugs or crashing since I started using this app 9 months ago.

Almost Perfect. I love everything about this app except the outrageously high “convenience fee” if you want to pay your rent through it. I think it’s more convenient for both of us if I pay through the app, and don’t think it’s a reasonable amount of money you’re charging. BUT: getting maintenance done, adding guest access, contacting the concierge…it’s a very well thought out app and I appreciate it as a resource.

Great, but could use some improvements. App is very user friendly and functional, but it would be nice if there was a “Building Notification Section” where they post operation hours, accessibility hours for roof, outdoor area, and other rooms. Also would be nice to view your reserved reservations on the app and not only in emails, but still makes booking and payments really easy and simple.

Payment history is confusing & payment ceiling limit. Payment history/log (credit vs payments) are very confusing for tenants as well as the building staff. Recently I had to review a credit error in my account with the staff and I had to speak with more than 4 staff to explain the error. I eventually provided my own calculation for my log history to explain what I’m talking about. Error was corrected eventually but it was a very frustrating process. Also I can’t make make a payment if my credit balance would exceed $5000, is it possible to remove this limit?

Rent payment process. I have been paying rent on the Resident portal relating to another Stamford property for years. (The Bozzuto portal is a clone) I have NEVER had a penny of surcharge for use of this service. I am delighted to present a paper check if you prefer that at the property when I am in town. Further, the same portal presents the detail of each month’s bill-in as much as these monthly charges may include some change from month-to-month it would be nice to see a breakdown of the bill. The other property’s section of this portal does that.

App Review. 1. The app offers no direct access to a real person in building management. No names, phone numbers, or email accounts are available. No accountability. 2. There is no free form text options or comment sections to socialize unique grievances. Any options available are predetermined. For example, if I have a list of requests or concerns like the empty hand soap containers in the club house/gym area, or security, or a filthy pool, i have to spend a ton of time finding the right maintenance request options to log grievances individually. 3. The community page was removed. Does Parc no longer want anyone to share experiences that are happening within the community?

Set This Up for Rent Payments and Save Time!. Remember the last time your favorite Hollywood celebrity invited you over for dinner, but you couldn’t go because you had to stay home and pay your rent? Well — that’s happened for the last time! You can set up your account online for a one-time payment with a couple of clicks, or have it set up to pay your rent every month with Auto-Pay! Check it out and see how easy it is!

Bozzuto app. I have been very satisfied with how professional the maintenance and front rental office team have been & are great about returning calls and/or emails from when I’ve had to reach out to let them know of a problem I’m having with something. So far I’ve really enjoyed using the app to be able to post online to the other community residents and to pay my rent etc.

New Advance Payment Limit. App used to allow us to make a payment in advance of Studebacker posting the monthly rent and service charges. Now there appears to be a few hundred dollar limit on making an advance payment so we cannot pay the rent in advance. We are one day from November and November bills have not yet posted. We have the hard copy of the Studebacker bill but the web site does not have this current November data. When we we be able to use the system to make our payment and not be delinquent.

Beware if paying through credit union account. In order to make payments direct from your bank account this app requires you to submit banking info to a third party collection service which then links to your financial institution. When I did this, it retrieved the wrong information from my bank, and so several days after I submitted my rent it failed to withdraw my payment and I was assessed a hefty late fee for being delinquent (after calling around, it seems the problem may be more common if you bank through a credit union due to practices unique to them). The problem could be easily avoided if you could simply manually enter your direct withdrawal information, but I have not yet seen if there is a way to do this. Help desk for the service has been rather evasive. Even if their system worked for me, I am reluctant to give my banking login info to any third party, no matter how secure they claim to be.

This is not luxury housing. For nearly $2500 a month you would think that I would have a working clean dishwasher, I do not. When I first moved into the apartment, there was mold in the wine fridge, the dishwasher did not work, and the apartment was not completely cleaned out. The dishwasher was replaced with an even older one that does not work and I don’t want to continue to ask about it. Since being here I have found several more weird things that just don’t work or aren’t quite right. At first glance the property is beautiful; looking closer, it is not well kept. There is always trash of some sort in the hallway. The fire alarm has been pulled or activated twice in the last month and we have been exiting the building at 2 AM to stand outside in the cold and wait for the fire department to figure out what’s going on. I know we have building security, meaning a doorman and cameras, but I’m not sure how secure the building is if someone can get in and set a fire in the gym bathroom. Looks can be deceiving. I hope my experience improves over the next 14 months.

Ok, but problems…. Often there are unexplained delays that prevent data upload…. needs to be upfront (ideally initial selection box) with added fees for credit card payment… finally, it doesn’t process the amount due until the 1st day of the month… since rent is due that day, the app would work better if that was calculated the last day of the previous month.

Basic App. This is the most basic app I’ve ever had to use. I have to input my payment amount because it doesn’t populate it so I’m always double checking to make sure the total is correct. The postings are not real time and isn’t my preference for trying to make a community post. Maybe I misunderstood the purpose and intent but this could be so much more - in my opinion.

Bare minimum. The app is convenient if you want to pay your bill online and that’s about it. It does the bare minimum, meaning the statement information does not even populate here. You need to open the statement in a different window and make sure you put in the correct amount each time you go to make a payment. It would be very helpful if this information was included in my account with the app since rent+utilities fluctuate monthly.

Easy and accessible. I love this app. It makes everything so much easier. I love the ease and access. If I need to schedule maintenance it is right their at my fingertips also paying my bill. I’ve never had an easy time paying rent before. I love it!! It is also so helpful seeing what’s new with your neighbours seeing requests and notices.

Decent, but bad for parking. Really really frustrating when trying to reserve parking, there has to be a better way. If you want to reserve a spot it show show a 3 day calendar with it’s availability so you don’t have to go through the process only to find it’s unavailable. Or enter the times/dates you want a spot, and the app should show if there is something available rather than me doing it manually for 20+ spots.

Full of bugs, slow. The feel of this app is as if a single developer just out of college hacked it together without any support from anyone. Usability is on torture levels. It seems it has no idea how to communicate properly with the backend, or the backend is broken. Don’t even try to switch away from it to another app, it can’t handle that. You’ve got a notification? Let it go! If you tap it, get into another app, you switch back, you will be greeted with some random error message. Edit you post on the board for a typo? Forget it. Delete it when you sold/gave away the thing? Forget it. Whoever wrote this app has either never tried to use it, or is so severely limited by some backend that it’s hopeless.

New Village Staff. We’ve been here for a little over a year now, and can’t say nothing but nice things about the staff. We know once there’s an issue, within minutes we’re contacted and offered a solution. Keep up the great work and thank you so much for always being on top of things!!

Amazing people!. I’ve been so impressed with all of the staff here at Trio. A Bozzuto commune. From first meeting Carrie amd Livi to then meeting James, Elliott, James and Jennifer-they have all gone out of their way to be helpful. Its difficult to hone in one one person but James Giumetti, in particular, has gone far beyond all expectations! You’ve all made this first time apartment dweller very impressed!

Missing some important features. Basic decent app but missing some important features/options for tenants use. No option to leave any note/message on the payment part. No explanation of charge of what the balance due is for (water/sewer bill). Unable to see statements (let alone detailed statement) from current, past and future months. Community Board option is nice but is not utilized or promoted enough. Conference Room reserve option is a joke.

Bozzuto only knows how to legally steal. It’s an abysmal service provider and a pariah to good business. Their only strength is the lack of competition in the DMV area, and they know it. Bozzuto as a business is the election cycle that Marjorie Taylor Greene won because nobody else ran. In fact, we’ve organized a tenants’ association because they the city inspector uncovered a whole floor of expired, faulty, or otherwise empty fire extinguishers. Each time I move out of a Bozzuto-managed building, they stick their nose in another building because developers love how well-lawyered they are.

Wish I didn’t have to use this. This app is buggy, slow, and confusing to use. For example, it constantly logs me out, despite the fact that I’ve checked “remember me” when logging in. Also simple tasks that I want to do quickly (like adding someone to my visitors list) can take a really long time to complete because there are multiple steps and each one is slow. And the flow for selecting a time (e.g. when reserving an amenity) is super confusing. But unfortunately if you are looking at this app, then you probably have no choice but to use it.

Could be much more functional. This app allows you to do all the things you need for living in a bozzuto apt but it lack functional purpose for interacting with the community and neighbors in a timely matter. For example, notifications are never timely. Takes a while for posts to get approved so by the time they’re posted they’re irrelevant/not helpful. Posts would be so much more functional if you could attach photos or if you had a “moving” section people could post items they’re selling. People just aren’t very engaged on this app and I think these are some of the reasons!

Payments fail, poor management. Met the Bozzuto property manager today by chance as I was trying to figure out again why my rent payments are not working the past 2 days. She was unapologetic and unable to help or provide a meaningful solution. Blonde middle aged woman dressed in gucci and imposing on me while the associate is actually trying to find the solution, does not introduce herself until mid conversation. She demanded I wait another day (it is Friday, 2 days past rent due date) and see if it works. I called my bank who confirmed no problems on my end. Property Manager offers no reassurance or alternatives, other than using money order/cashier checks that are an extra $30 fee on my part and unreasonable to continue on a monthly basis. If they don’t accept the payment its likely I will be charged ‘late’ fees for their error.

App is mostly useful, could use some improvements. Not sure why people are reviewing their buildings/communities here, but here’s an app review. Paying rent is super easy and great. No issues there. Submitting and getting updates to maintenance requests is also easy. Bulletin board is cool, but sometimes viewing it causes the app to crash. In my community (Halstead), the Events tab is never used, which is a bummer. Emails are fine but a calendar to look at would be helpful. It would be really cool if there was a community guide to review (hours for amenities, maps, policies). Biometric login was disabled here, and I’m logged out often and quickly. Overall it’s a good app, I don’t think our community uses it to its full potential though.

Need more options. A few things: 1: could we make the notifications for package deliveries more customizable? I’m getting an email, a text, and a push notification from the app. I’d like just a push notification, but there’s no way to turn off the emails. 2: On the actual webpage, you can see itemized breakdowns of the rent charges, but you cannot on the app. Seeing as how my rent has been incorrect already, it’d be nice to have this breakdown handy on the app.

Doesn’t work the way it should. Autopay doesn’t work if you’re splitting with a roommate. You need to physically check whether your payment is being auto paid. Which mine was not working. Payment of rent is cut off at midnight on 3rd. If you haven’t paid it by then, you’re subject to a late fee and must give a cashiers check. Been there done that already since the app doesn’t work properly and I didn’t know it didn’t process my partial payment. Add to that the app is sluggish and takes forever to load anything. This app is supposed to make paying easier, not more difficult. It fails.

Works, but very slow. Navagation should be quick.. extremely long load times between pages, making a payment goes like this: make payment, wait 30 seconds, select payment amount, wait 30 seconds, select bank account, wait 30 seconds, submit payment, wait 30 seconds for confirmation... besides all these things could fit on one page, no need for additional pages at each step.

Worst management company ever. They bought our apartments last month and replaced most of the employees and the new people that took over don’t know anything about the system or how the keys work or anything at all. I’m out of state and my wife has been locked out of our apartment all day, they tell us management will come back on Monday to help ?? what is my wife supposed to be locked out of our house all weekend? I moved out of Apartments before just because it was owned by Bozzuto. Get your s—t together

The usual poor quality from Yardi. The app does not work even though the website does. I called technical support and told them that it was saying "user not configured" and giving me a 500 error and they tried resetting my login. That email came not only from an old address but from the previous management company at that address (it was bought while I was living there). I told the support person this and they said it didn’t matter, though it seems like a red flag to me. They took my number and said they’d call me back but never did. The building management then called the help desk and got the same "we have no idea what’s wrong, maybe try resetting the account" suggestion. It is acceptable to not know what’s wrong. It’s not acceptable to not communicate this between support teams and to the clients and to not have monitoring that can track errors like this. I believe the issue lies in proverbial crossed wires with my old address/management companies and my new one but the support person I talked to insisted that this is not the case. It’s unfortunate that Yardi has to muddy the name of a quality company like Bozzuto with this app.

this app is frankly terrible. I cannot use the words I wish to use to describe how awful this app is. I’ve called their “customer support” line several times when experiencing issues, and they straight-up told me to use their website. The app crashes, it will load with the incorrect information, won’t let me send payments, and freezes all the time. If my property manager used another app, I would do a happy dance. But unfortunately Bozzuto is the company they use, so I’m stuck.

It can do more!. I love that there is an app for the building. Making payments is super easy! Making reservations for amenities is also great but it sometimes is buggy and it takes multiple tries to load the available times. I love the idea of the community bulletin board! While posting on the bulletin board is quite easy, there isn’t a way for me to correspond and connect with people directly who replied to my post. Maybe there should be a “Add Friends” option so we can truly connect as a community using this app.

Great app. It’s very intuitive. The payment system makes paying rent a breeze. I like being able to log maintenance request through the app and they are always quick to respond. All around great way to take care of all my apartment needs.

Could be better. Been using this for about a year and it has some ways to go. Payment is confusing and doesn’t outline what each charge is for. The clickable drop down options are not straightforward and you have to go through a lot of unnecessary pages to find what you’re looking for. I’m happy there’s an app but it does need to be improved.

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Great app for the building. The apartment is great and really well managed by the Management Team, the app is an excellent feature of living here and makes communicating easy and convenient.

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Great app. Would recommend. Absolutely mandatory if you’re living in a Bozzuto property. Helps with maintenance, bookings etc

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Satan Couldn’t Make a Worse App. If I had 1000 hours to design an app that intentionally makes payment confusing, slow, and infuriating I could not come to a better solution than the Bozzuto app. The new dot com bubble has gone out of its way to make an app for the most menial of tasks and the Bozzuto app is a child of that phenomenon. I wouldn’t wish this user experience on a triple felon buying toilet paper. Please delete this from existence and be better for all our sakes

Great resource for all tenant needs.. A perfect one stop shop to conduct many of the needed items while renting. I love the added ability to be able to connect with neighbors and find out about events in the community.

Useful App. - Day o my move- in I had to arrange payment digitally, this app allowed for a smooth transaction during a time where access to a computer were either limited or not authorized. I was able to coordinate actions directly over my phone without additional requirements.

Advice. I do not know why every time I pay for the rental fee, the amount shows negative. For example, if I pay $1000, it shows my account balance is “-$1,000”. Maybe way is more convenience for the apartment to check the balance number, but it’s really confuse for me and my friends…

Maintenance. Although the cabinets themselves were not installed correctly, Michael came by within the hour of our request. He tried to align a crooked drawer, but the fix only lasted days before being stuck again. (no fault of Michael’s)

It’s excellent. Give it four stars rather than five because it connects with old landlords that, apparently, I have some relationship with Bozzuto or with an app that it uses. Seems a little weird. But the avid soft works very well and I’m very happy with the apartment complex Core to which it pertains in Silver Spring.

Good to have but not great. I can’t get to the website for Bozzuto frequently so I use the app. It crashes every few uses and you can’t look at the details for your rent charges in the app, just pay. A good enough app to get quick info, pay rent, and put in a maintenance request but needs improvement.

Who Pays the Bills.. This five star credit service is astounding in my opinions, as a consumer, being a single person, I am a silent partner with Oaklyn Apartment. This outlet allows me to share my experience about my household bills in a public forum forum Thank you.

Apple Pay option. There’s an issue that just recently became present with the Apple Pay it doesn’t work it doesn’t show my available cards and I have an Apple Card and can’t get cash back on it because it isn’t available on the menu this wasn’t an issue a couple months ago i just hope it can be corrected

No payment history. It’s alright overall but I wish I could see my payment history and that it had a better system of reminding to pay rent. I also often get notifications that someone posted on the bulletin board but when I go to it, I don’t see anything. Strange.

Overall pretty good app.. Overall I’ve had good experiences with this app. We’ve had some lease issues where our renewal doesn’t show up but I don’t believe that is the apps issue as we also have this issue if we log in through a browser.

Easy to use. App is very easy to use because everything is in a menu and you only have to select what you want done. No chance of miscommunication.

Great Staff @ Halstead Burlington. We love Paula & the rest of the regular crew! Bring them back because the ladies the week of Sept where cranky!!!!! We know the maintenance gentleman and the lovely lady that works hard to keep our building clean! Thank you for a great community with wonderful neighbors!

Easy to use and everything is in one place!. The Bozzuto app makes it easy to set up payment accounts, make payments, receive package notifications, submit work orders and more.

All in One Place. I hate having to remember multiple log ins to stay up to date on bills. This app is great for seeing everything you need to keep track of in one sitting.

Not a fan. Do NOT like this resident app, other than submitting maintenance requests. Can’t edit or delete postings on bulletin board, it doesn’t notify residents when there have been postings, can’t see other residents (friends) to communicate with them, events are not posted on the calendar, etc.

Easy peas. The app is so much better than calling somebody when they are so busy that they would rather just read the request. I really enjoy how easy this is making things. I love this community!

Great, just missing some things. I’d like the ability to update or cancel a maintenance request. And I had tried posting to the “bulletin board” weeks ago and it’s still “pending approval”. My post is now obsolete but I can’t seem to remove it because it’s not actually posted. Also the rent autopay feature has not yet worked for me.

Works very well - but pls fix dark background. Application works quite well - but dark grey font amid pitch black background takes a really bright screen and little external light to properly see / read, it s very difficult to tell letters and lines apart. Pls adjust the colour of one of the two.

Awesome. The app is very user friendly and simple to use/not overly complicated. Great way to get stuff done and post to sell/buy things from other tenants. Great way for tenants to get things done. Recommend to all.

Great for Maintenance Reports. I find using the app to be great for paying rent and for placing a maintenance request. I do wish the app worked for everything though. We have to have one app for this, another app for the doors and yet another app for the package delivery room access. Combine them all, that would be great.

Just another residents review. App is entirely too slow!!! And app organization is weird. I can never find anything! I hope they read this and make things like reservations and the community bulletin board earlier to navigate. It could also help if a notification from another user opened up the app to the correct location.

Mostly serves its intended purpose. The bulletin board is great and maintenance requests are simple to submit. I’m sure events would be cool if our property used it. The app frequently crashes when I try to scroll down the list of bulletin board posts and sometimes when I’m trying to post. I get notifications in duplicate as well as for the previous property where we resided.

App review. Easy to use, easy to request maintenance and they have a quick response. Nice to see balance owed but won’t pay through app due to additional fees. It should be a convenient, easy way for residents to pay rent, but there shouldn’t be such ridiculous fees.

Payment issues. I have not been able to complete payments through app in quite sometime, despite updates. I also think reserving parking needs to have the times within the selection rather than clicking in and out to see the time selection. Could be more user friendly.

Service Repair Request. The app was easy to use. One flaw is that it times out quickly, so I had to retype all of my information and description again. Otherwise, it was straightforward and easy to use.

Functional, but barely. The app works for basic tasks, but it's so far behind the competition (AppFolio and BuildingLink) that it's not even funny. The bulletin board is especially egregious: - There's no way to include images. - Your whole post is condensed to a single line (good luck writing a legible list). - Links and phone numbers are not clickable. - Replies are shown in random order rather than chronological. - No way to edit or delete your own posts. - No concept of 'categories' so everything is in one place. - No notifications if someone replies to your post. Also, the app requires you to log back in every time you exit, which is silly since this isn't anything sensitive. All in all, this app strongly contradicts the polished image Bozzuto clearly wishes to cultivate.

Ease of use a plus. Excellent app that currently allows you to pay directly from your bank with no fee....although if they change that back to the pre-pandemic fee I will not use it for payments any longer. Great app for maintenance requests as well.

Couldn’t add bank on app. The app keeps complaining about blocked popups but they aren’t blocked and I’m IN AN APP. I had to add my bank on the website because it’s broken in the app, but then had to make a payment on the app because payments are broken on the website. Not excited about this new management so far.

Helpful app. Not helpful management service. This app is helpful in that it is an easy way to communicate with the community, pay rent and submit maintenance requests but response to content submitted is non existent. Aside from submission confirmation I have never received any kind of communication in response to a maintenance request.

App is so/so. You can’t see the account balance and if you had roommates how much they paid if you select to pay the balance you still have to put in the custom amount the app is consistent with updates from the building I live in but it functions and works well otherwise just somethings I wish the app included

The app makes thing easier. Being able to request maintenance through the app makes things a lot easier. It makes it so that I can keep a record as to what’s going on and what has been done.

Works but has room for improvement. Overall an easy to follow and use app. Minor improvements such as monitoring duplicate posts as everyone receives an error message when posting so the post ends up multiple times. Would be nice to get a notification when someone comments on your post.

Makes living so much easier. Doesn’t matter if it’s a service request, going on a forum or checking your balance, everything works and is accessed fast. The app is well designed and the UI is great.

Service fee - Unnecessary. Great app. Unable to view the breakdown of your monthly bill. And it charges a $50 service fee each time you pay rent which is not disclosed when you are interested the living here. That makes a big difference especially for a year lease. Please remove the $50 service fee

Works well, super slow. Pretty good in terms functionality. Does everything the website does. The app and website are very, very slow. When you click something it takes a minute to load (independent of the internet speed). They need to work on the backend.

Very user friendly. Compared to previous apps suggested by apartment management, this app actually works really well. Very streamlined and makes sense for the user. I would recommend it over the websites used by the apartment buildings!

Poorly designed app. Missing basic features.. This community app for our apartment building is really lacking. For example: Posts to the community don’t support images or links. This feature is mostly used to sell furniture but without photos or links it’s close to worthless. Reserving parking spots requires way too many clicks and no easy way to see if a parking spot is open, say, tomorrow at 3pm. Instead, the app requires you go in and look at each parking spot individually which is barrier 5-clicks in. Same for reserving a conference room. What we had before was much better. The apartment building is great - the community app not so much.

Far better than expected. I like how straight forward everything is. No hidden features that you makes you dig through several subsections just to find them. I appreciate that!

App crashes randomly. We use the app to pay rent electronically, plus the $10 dollar fee which is a little ridiculous, but I guess it’s convenient when the app doesn’t randomly crash. We can also use it to enter in maintenance request. It does what it needs to do, just wish paying rent only with a debit card didn’t come with a fee.

Easy UX recurring tech issues for payment. The user interface is easy to maneuver. Helps improve community involvement and interactions. Three times now my recurring payment method has randomly been deleted resulting in 6 $200 late fee charges. Frustrating to say the least, we were able to have only two of them removed.

Service Fee. I don’t like the idea of of paying an extra $60+ just to pay rent online. Over a year’s time, that’s approximately $720+ for fees. Ludicrous. How do I avoid the service fee? Is paying by check the only way? The functions of the app itself are exceptional.

Buggy app, the property is poorly managed.. I’ve had so many glitches with this app. From balances appearing and disappearing, to surprise fees that weren’t added to the previous billing statement. The property in union county NJ, Roselle, will charge for parking and other amenities without offering numbered spaces or guards. My car was vandalized here and the office basically said for me to go **** myself, they wouldn’t return the parking fees nor add gates. Would not recommend this app or complex. Always some new issue each month.

Awesome. Love that I can pay my rent via an app instead of logging onto a website to make my online payment. This is very convenient. Also I can put in service request quickly as well. Definitely a game changer!

Seamless App. Thanks to this app, I don’t have to worry about making a payment online, or waiting for the browser to load to put in a maintenance report! Everything is at my fingertips and I couldn’t be more happier!

Package delivery notification not working. Overall app is good but no longer get notifications for package delivery. All notifications turned on. Deleted app and opened again to reset. Management checked notifications and they are turned on but not receiving on my app as I once was several months ago.

Request for maintenance in blinds. This was an easy way to request help for a stuck blind. It will be interesting to see if the response is faster than calling the front desk staff. In any case, we have been impressed with the expertise of the maintenance team here at Northlight.

So Convenient. Literally paid my rent in the car it’s that easy. If you’re not comfortable setting up auto-pay you’ll want this app if you’re often on the go.

No video upload.. Being able to upload videos would make things easier because sometimes photos are just not enough to describe the problem.

Very Convenient and User Friendly. The app allows me to pay my rent when I am out of town with ease and for a minimal convenience fee. It also allows me to connect with the leasing office for maintenance requests and stay connected with the community. Extremely helpful! :-)