GM511 - April update
Fixed my issue with alarm notifications and appreciate the other improvements made with the April release. Thanks.
In most part I’m 100% in agreement with the previous review about the new Feb 2019 update. However, once I changed(Reorder) the home page, I do not have the issue with my home page resetting back to the default after I close the app & then reopen it on my iOS device. And who uses the term “Reorder” to to identify the procedure to rearrange, edit or manage the home screen? I originally thought it was for reordering of more devices. I do agree there is too much wasted space and would prefer the information being a little more condensed vs. having to scroll down the page. And, I also agree with the alerts/alarms. I’ve checked my settings numerous times, but if my iPhone is locked or if I do not have the App open, I do not receive /hear any notification from the App of a sensor being tripped. Notification can be resolved with IFTTT but would think the App itself would be able to provide that notification. I would the ability to remove a room from the home page, but have yet to find a way to do so. I do appreciate the improvements that Samsung made in an effort to improve the App and suspect there is a learning curve on my part, but I would like the user to have the capability/flexibility to manage their home screen the way the user wants it vs how Samsung thinks it should be.
Bassgroovin' - Working better
Much better but I am having issues with some app integrations. like smart life and Meross.
Update (8/1/20): Emailed and also called and spoke with someone at SmartThings to try to solve my issue with the device integrations. SmartThings customer service were very easy to contact and where very kind and helpful. They tried to help as best as they could but it appears that not many Smart Life app devices are currently compatible. Hopefully this will change in the near future. Meross said and SmartThings confirmed that they are working to improve their integrations in the coming weeks so hopefully my issue of not being able to turn on device in SmartThings will be resolved soon. Tp Link Kasa app and Bond app integrations with those devices are working great! So, in short I believe SmartThings developers are working hard to improve the app integrations and experience which I really appreciate. They have also been very responsive and easy to contact for help. I just received a reply to this review as well which is also why I am adding a star to my review. I will add the fifth star once I am able to fully integrate my smart home in the SmartThings app! Thank you SmartThings for continuing to work to improve your app and the customer experience.
AZ expat - Removed functionality without notice!
In 2017 I purchased 2 multi-purpose sensors. They were great on garage doors. Once connected to the hub, it was less than 30 seconds to attach to a garage door and they did a great job of indicating the door was open when horizontal and closed when vertical. No more wondering “did the door close?”, a notification indicated closed and was part of my security system to indicate someone had opened the door. Sometime in January 2020 the app made the sensor a bi-purpose sensor only. No warning or notification! The tilt function removed! I went back to the classic app at suggestion of Samsung support (very time-consuming as I had to reset the hub and then had to completely re-add ALL sensors/lights etc... to BOTH apps!). No tilt in old app either. I attempted to connect one sensor as a contact sensor but with the rails and wheels, this was very difficult (the WHOLE reason the tilt function was so great!). Also once it was installed as a contact sensor, it only took one opening of the garage door to knock the magnet off somewhere along the path and jam the door! I’ve spent at least an hour re-doing both apps and reinstalling a sensor and still have no solution! I reluctantly give 2 stars because it was a great, simple solution for 2 years. I suppose if I buy a newer version of the multipurpose sensor it might work?!??! NOT going to keep buying sensors and I have guarantee that will even work and for how long?
DK02116 - Unacceptable demand for location information
This app is a key part of the user experience for the Frame TV I just bought. It is recommended by the Samsung site, by the information that comes with the TV, and I think as part of the TV setup as well. Ok, fine, I downloaded it and signed in. But it demands “Always” access to my location, rather than “while using the app” access. I don’t mind the latter, but it’s unreasonable for Samsung to insist on having my location information “Always.” I deleted the app. One star for being completely unreasonable about your customers’ privacy.
Update: Samsung responded to this review, saying the app “needs” to run in the background. I call b.s. other companies offer the customer a choice. I’ve bought my last Samsung TV, that’s for sure.
Second update: They responded again, explaining that they need location data so they can show all connected hubs and devices and so I can share access with friends and family. They’re missing the point. First, I don’t see why that requires “always” location access. Second, even if it does, there should be an option for those of us who just want to control their expensive TV without connecting stuff or sharing access. They could certainly program an option for location permission “when using the app” if they cared to. Clearly, they don’t. If I could, Samsung, you’d get -1 to this rating, but it doesn’t go any lower than it is.
Koolson - Limited smartthings ability on Samsung smart TVs
Samsung promotes the ability for a connected home. Yet their own Samsung TVs don’t have the ability to run the app. It would be great to make smartthings widely compatible with your tv’s across model. I purchased a new 2020 TV and the feature is missing. Yet you can set it up and control by the app, but you do not have a total connected home experience if you can’t even use your tv as a smart monitor as well. Please fix this. Smartthings also can’t do wake on LAN. It would be great if smartthings could send magic packets to their smart appliances to turn them on and off. You got the turn off feature working flawless. Make the power on ability for tv’s. Improve the loading of devices in app. Takes a long time to load a device to control the settings. Make the app have the same ability as classic to landscape the screen. When using a tablet as a control center turned sideways it stays vertical. As if you only designed it for a phone. Which is typical with the smartthings TV setup. We use multiple devices daily not just a phone. Please make these improvements, it would make things so much more enjoyable.
Didactics - Good entry level but missing simple functions
I like the simplicity of use, supported products and integration but a little less thrilled with the detail of control in particularly the inability to have multiple conditions per device or even use the same device as a condition as well as an action. Like if the light is off turn it on. Only one condition per device is pretty limiting. Also the lack of sensitivity adjustments for devices like the motion sensor or multipurpose sensor are troubling. Seems like it would be a simple adjustment. Like the multipurpose vibration sensitivity goes off every time the auto lock engages. Would probably fix this with a statement that looks for vibration duration longer than 1 second, but I can’t reduce the time that low. Wait my bad can’t reduce the duration at all. At least not with the default app.
I give it a bump up because there is an integration app to make some/most of these things possible.
Overall it’s a solid entry level product but if you are looking for more detailed automation Samsung isn’t quite there yet. Hopefully sometime soon.
Update: One thing I’m very unhappy with is every device takes a different size battery. And most these batteries are NOT easily available at your local store/Walmart.
Vodolii - Bad replacement for family hub for my refrigerator
First of all I am annoyed with the inability to mark filter as replaced if it is not of the Samsung brand, only takes me to buy new option, does not allow me to manually reset counter. I have a feeling that the filter reset counter updates with purchase, on the Samsung website, since it doesn’t seem to have any other options except buy new. Pictures: Now you can only upload one picture at a time, and “uploaded” picture doesn’t always show up on the fridge. Before the update I had a bunch of my favorite pictures arranged on family board, now it’s limited to only 5!!!! :( You can’t browse and see what pictures are already uploaded via the app, need to check the fridge itself. This option would be helpful to check if the upload went through, and since it’s 1 pic at a time to see what pictures are already there. I do like that you can do a slideshow of pictures on family board, but it’s still only 5, so might as well run the album slide show. So for me the only practical use of the app is like a bad usb to push one picture at a time to the fridge. You can literally plug in a usb into the fridge itself… which I would recommend to do if you are setting up from scratch and have a lot of pictures to add.
SFbayguy31 - Overall a good app
As with many people I’ve been using smart things for many years and had to transition to this new app. Initially I found the migration process to be a complete mess. I found it easier to delete all my devices and re-create my automations in scenes. While this what is time consuming, I Have a better understand how the app works now. It provides more functionality than the original app but does have a few bugs with screens particularly when you’re editing automation‘s. For example after you edit an automation and save it the window doesn’t close and required you to press cancel which prompts you that you have not saved it. Another issueI found is when you enter the dimmer for a light if you don’t actually move the slider it won’t store the default value of 50%. I’ve also noticed the times are strange when you select sunrise and sunset initially they both say sunset or sunrise until you actually change the time. I’ve also had a couple issues with my hue lights saying they were off-line in smart things but online when I launch the Hue.
Jahan M - Why SAMSUNG ?
Nothing changed in reality even after years of update and what so ever. This whole SmartThings product suite is just not up-to standard they claim. The sensors still go offline on and off. Battery drain indicator is just useless, it shows 1% left still works for a week. Replaced battery, it says 100% and next day its 70%. In the App the some sensors appear as offline, but if I open they seem to be working and they even trigger alarms. Tried to remove and add them again, but it keeps happening with some sensors at given point in time. The Automation Rules are just weird, some rules just don’t work even if they are so simple. Using iphone as location sensor is seems to have its own mind. When I approach my home some days I get notifications half mile away, saying monitoring is disarmed and somedays even if I am at my door it doesn’t do anything. I don’t know how this Rule engine works, but if I create conflicting rules( for testing ) it doesn’t work at all, neither it says anything. I work for Apple, I Architect software sand apps day n night across platforms, I really feel hopelessly sad about this App. Just saw simplysafe products in someones house, its kind of flow less compared to SmartThings. I will switch and comeback and update my review. Old review a year ago. Just a newer version of the same JUNK and WORSE of course!
Msdosnt - Invasion of privacy
Let the app upgrade from the previous. First time I used it, it wanted access to my location. Why? There is no valid technical reason for this. It can’t communicate to my TV that is on the same network as my iPad? But yet if I don’t allow you to know my exact location for some reason you can’t allow it to communicate with my TV that it obviously can communicate with easily?
It is obvious they want location information for their purposes (use and sell my data) not mine and then they lie about it’s technically required. No it’s required because you want to snoop into where I live and figure out who I am through tracking. It’s none of your business, simply put. I just bought a new TV. Guess what? It’s not a slimy company that wants my data in order to use features I already paid for. Thank you for showing me how dishonest you are. It helped guide my new purchases to far more reputable companies. I usually move outdated TV’s/devices to less used locations (bedrooms, etc..). I won’t be allowing you in my home any longer. Ba-bye.
The app has always been limited in usefulness anyway. Turn it up, turn it down, mute, and turn it off. Ya can’t turn on the TV with it because it needs it on to communicate. If you don’t use their streaming apps on it then that’s the full benefit of the app.
The nBlaze - This app is sadly limited
You able to use this with a 2018 Samsung Smart TV. Now you can search for shows from the in app hub for it. But I see shows in there that I know are on Netflix but it does not state that. Same stuff for some other apps. To put icing on the cake, its a smart TV which at times requires typing things into each app, yet does not have a on screen keyboard in the app that I can find. There is even a internet explorer where you have to use the tv remote with an on screen keyboard.
Now i get it maybe you are trying to push people to buy keyboards and set them alongside of your TV. That I have to say is pretty annoying, I already have one and it is annoying to switch between remote and keyboard. I traded in a different TV that had was supported from a competitor nick named Goku TV for this comment. In that app, not only can you type on your TV screen through the app, but you can stream the tv sound through your phone. It is truly innovative compared to this application. That can only control on/off, +/- Volume/Channel, 0-9 numbers, previous channel, up-down-left-right, and power. To top it all off its pretty laggy. It also has accurate searches through the app. Its sad that I will probably replace the smart side of this TV by plugging in a Goku TV adapter to the HDMI port.
DTWax - Horrible App
Garbage app and garbage developers. This app worked fine for the first year I had it and lately after an update (presumably) all of my 60+ devices show up as disconnected. I can still function them if I click on them individually to see their status but in the main window they all show up as disconnected, THEREFORE, the user has no idea what the actual status of any given device is at any given time. Which makes this app useless. The whole purpose of having an app to control home automation devices is so that the user can not only control those devices but also to know the status of the devices at any time. Furthermore, to make matters worse, this app has NEVER provided a proper log of actions. The app should be keeping a log of actions for the devices so that you can view the activity log to see when a device changed status but that has NEVER worked from day one. I’ve called to complain about these issues on numerous occasions but these issues still remain unresolved. I’m very annoyed and I don’t recommend anybody to buy a Samsung SmartThings Hub nor to download and use this horrendous app. I’m going to sell my Samsung SmartThings Hub or just throw it in the garbage and buy a different brand that actually works properly and doesn’t require the user to call and complain every week about these issues.
FamilyHUB-less Jane Doe - familyHUB Merged into smart things app! AWFUl!!
So if anyone has a family hub Samsung fridge BE WARNED that Samsung has made a new update the TIzEn 6.0 and IT NO LONGER SUPPORTS THE FAMILY HUB APP! Once you update the software on your fridge it’s gone.. it merged the “ features” (ya right) into the Smartthings app . You LOSE the ability to connect tithe family hub board in your fridge from your phone. You can’t write notes , change memo boards, etc.. the only feature the family board is the ability to upload photos . And by upload it’s uploading ONe at a time -slow. Your no longer able to adjust your family board pictures etc from within the APP that’s gone. ANd not only that IVe been experiencing connection problems. I had to reset everything. All the troubleshooting steps videos Yep did that . (It’s not my wifi that’s the issue ) It’s Beyond ridiculous. Taking out the family hub (which is again the basis for WHY people BUY THIS FRIDGE!!! ) is ridiculous . When you buy the fridge you buy it for the features particularity this one. How can you call it a “family hub fridge” . . I’m sure they have this in the fine print when you agree to the software update.. but I don’t think anyone was expecting for the update to get rid of the basic FAMiLY HUb FEATURES .
Whiskey Di - Motion sensor needs to show date/time
I recently transitioned from Iris by Lowe’s to SmartThings and bought the hub and motion sensors (among other things). Found it tremendously difficult to connect the ST hub to my existing kwikset and schlage locks (which worked seamlessly with iris). I’ve also been unable to easily connect my Honeywell thermostat.
Separately, the ST branded motion sensor is essentially useless. In the app, it will only show me in real time whether there is movement or not (and takes a moment to connect when I go through the app - it’s not always available). I would like to be able to see whether there has been movement during the day (and at what times). Iris used to showed me a bar graph where I could see the movements in my home throughout the day (e.g. no movement between 3-5 pm, movement starting at 5:30, or something like that). Is this something being addressed in an update?
So far, I am not a fan of ST, and purposely delayed buying additional ST devices until I could figure out whether it worked well or not. I only bought the few items I did because Iris gave us a gift card to compensate for the shutdown of their service. I have a Samsung TV and will eventually get around to connecting it in order to salvage some utility out of this thing.
AshleyGi4 - Horrendously buggy
Just a horrible app. I downloaded it to go with my Frame TV. The features it suggests are decent, albeit incomplete, and you just can’t ever get them to work bc the app is painfully slow, full of bugs, freezes constantly, and takes forever to sync w my Frame TV (half the time it doesn’t sync at all). The art Mode is cool when I can actually control it… which is rarely bc the app is awful. Probably most frustrating is that there’s no automation option for Art Mode, which is actually absurd. The app offers ability to use your own pictures from your phone in Art Mode, which would be cool, but the majority of my photos don’t load in the app, so I can’t select them, the ones that do load are not in chronological order which is confusing, half my albums don’t show up as an option, and half the time my photos either disappear completely from the app or the app freezes and won’t let me select them. Honestly the app is absolutely horrible and I probably wouldn’t have bought my Frame TV if I knew about it beforehand. Might still return it. More headache and way more amateur than any big-name modern tech company should ever be associated with
William Rusty Shackleford - A black eye for Samsung
As the title says, this app is a black eye for an otherwise impressive company, Samsung and SmartThings. I bought into SmartThings over 5 years ago, and have gradually added more of my home automation to its ecosystem over the following years. SmartThings Classic was never perfect, but it got the job done and I learned to live with the deficiencies.
Over the last couple years I have periodically checked in on the “new” SmartThings app to see if it was ready for prime time, and regrettably it never was. So recently when I was notified that support for ST classic was ending, I naively believed that the new app had finally eclipsed the classic app, but boy was I wrong. I won’t go into the details, as all the other reviewers have already listed my complaints, but in almost every way the new app is a step backwards. It is so bad that I am beginning to wonder if this is a poison pill by Samsung designed to kill off the SmartThings line over time.
To those responsible, please either start over and create an entirely new app, or bring back and improve upon SmartThings Classic. As it stands I am no longer buying any more devices or spending any more money within the SmartThings environment.
K.P. Duty - Seems to work well with the bespoke family hub.
Installed and using it with family hub refrigerator, I was able to download and upload picture to family hub. However you can not delete the photo from the SmartThings app once you are done. I can delete it from my family hub gallery. I have support looking at it however they will find out that you can not delete the picture from the upload screen on the SmartThings application. I believe the only way you could do it is to leave the app. in settings this deletes everything on the Samsung servers and the you have to reinstall the app and start over again. Hopefully support will find a solution. Other than that I’m satisfied with the app for the use with my refrigerator.
Update: Found a solution and sent an update to the support team. However it would be nice if you were able to to delete the photos right from the SmartThings app. instead of going back to the gallery and deselecting them there.
GloppityGlop - Shockingly horrible as a tv remote
While you can technically operate your tv with this app, no sane person could stand it for long. One screen has button for the guide, but the only control in this screen moves an entire page at a time through the guide so you cannot make a selection without going to another screen in the app with different controls, like the 4pad. The 4pad screen does not have a guide button, but if you love going through several steps on your tv screen, you can navigate to it in a very stupid and inefficient way. I’ve had this tv for over a year, and I somehow thought this app would improve, but it is the same total garbage it was at the start. Obviously no one who designed this app has ever tried to actually use it or they would immediately add the guide button to a screen where the guide can actually be navigated. It does control the tv, but in t he most awful inefficient user interface possible. Why not just duplicate a small part of the actual remote? Because these app designers don’t care what makes sense or is easy to use or remotely contains basic remote functions where they are needed. This app is garbage, at least as a tv remote anyway..
LOVE IT...Again !!!!!!! - Frequent Updates = Frequent Problems
I swear I’ve been extremely loyal to Samsung from televisions, soundbars, washer, dryer… and even our dishwasher is Samsung. But I swear this SmartThings app is really rubbing me wrong and is making me consider alternative appliances and electronics in the future. Every single time they update the app they break something… then fix something then break it again… job security? Seriously… I haven’t been able to connect my Samsung smart TV for almost a year! Then it connected for a couple months… and like an idiot I accidentally updated the app again and guess what?!… broke my TV’s connection again. So… I finally gave up on the TV situation… but at least I could still control my soundbar… uh, until the last update…. Now I constantly have to wait … usually times out before my Samsung account is connected… no thanks. Takes forever, horrible connectivity and terrible quality control. I will definitely try the next update hoping it fixes issues for televisions and soundbars that are 3 years old … if not I’m done- and next time I need a new TV, SoundBar, Dishwasher, Clothes Washer & Dryer I will look to another brand. And that’s just sad after all these years!
WyoZrad - Good Start - Not Too Complex
Easy to set up and get going. I used classic and i really liked the feature that used our mobile phone as an arrival sensor. I have not been successful in getting that working again. I deleted the classic app like I was told to. I decided to use an old multi sensor to monitor the temperature in the garage. After replacing the batteries and mounting it I started getting an intrusion alert every hour and couldn’t acknowledge it. I completely deleted anything I could associated with home monitor and it is still going three days later. Hard to sleep getting an hourly alert that cannot be turned off.
Samsung representative contacted me via email and presented a list if instructions to follow on the classic app. I had trouble finding the classic app on the Apple App Store, but the instructions motivated me to try again. I found the Samsung Classic SmartThings app and re-downloaded it and deleted everything I could. The notifications stopped and a Samsung SmartThings rep contacted me via email to ensure I had resolved the problem. The problem is resolved. Thank you, Samsung SmartThings team.
G_la_hunt - Crappy TV remote
I was super excited to have a remote on my phone so that I never have to search for the actual remote again. Sadly, the TV remote on this app is terrible. The number one issue is that if I switch to use another app on my phone, then come back to the remote, it is no longer ready to go. I have to select the TV option from the app’s home screen again and wait for the remote to open. Why can’t it just stay open so I can flip between apps? By the time I get the dang thing open, Netflix is already playing the next show or preview! I don’t even have any other smart devices in my house—why do I need to select “TV” to even get to the remote every time? I wish I could bookmark the remote somehow so that it automatically opens when I open the app (and have it STAY open even when I swap to read a text or email). Secondly, why does the remote have a huge square button with tiny little arrow buttons around it to navigate with? Swiping across the button to navigate is clunky and not intuitive. Get rid of that and just make the arrow buttons bigger!
C_M_F_S - Has Room To Improve
Needs more integration with other manufacturers and devices. I use this app with iOS and iPadOS. My 2 Samsung TVs linked right up to the app. My Dishwasher Smart Control linked fairly quickly. Our Flex Washer and Flex Dryer had issues linking. I tried over and over. Then tried to get information from Samsung Community but I found that a lot of us were in the same boat. Then Samsung Customer Service which just had me repeat the same thing then send screenshots and app information. I believe some of the reason was Samsung had just started move to one app for all. Then after a year I tried again and was at the point that I didn’t care if it worked. Then I noticed the Washer Smart Control was on although not showing in the app. Having both manuals laid out I finally realized why the app only linked to 98%. Once AP disappears on device touch Smart Care turning it on. Which only the dryers manual vaguely mentions. Other than that bit of frustration it is vary useful.
SeattleJGG - Works as promised!
I have a house full of Samsung appliances. I recently finished up building my house and it turned out all of the appliances I liked were Samsung; washer, dryer, fridge, stove, and dishwasher, plus I ended up getting the Samsung robot vac R7065, plus a Samsung Frame TV.
It has made my life so phenomenally easier having a single app that lets me manage my house easily from one place. I can check my fridge from the store, schedule my robovac from bed, turn down a tv that kids are watching that’s too loud from my office across the house and get reminders that I’m doing laundry and it needs to go in to the dryer. (I cannot be the only person who forgets they put a load in and the next morning you remember and need to rewash it...)
Setting up and pairing appliances can be a little tricky but if you read the instructions it works fine. It’s slightly more complicated than setting up Bluetooth headphones, but not much. Just follow directions.
Ang Darling - This App is Great! One Complaint....
The Smart Things app is very user-friendly. I like the new interface, along with the options that it provides. I also appreciate that Smart Things added Geo fencing into the app. That was one of the reasons why I hesitated to switch over from Smart Things classic. My biggest problem that I can’t seem to solve is that I have Phantom notifications - text message notifications specifically. And example is that I changed a routine, and changed the time of when it should happen, and I still get a notification for the previous time. Also, I have notifications from my previous set up in automations from Smart Things classic. It is so frustrating because I get these notifications that are not in my automations. It’s so annoying! I have read in the forums that others are having the same issue. I hope that the Smart Things team is reading these reviews and addresses this issue.
Tdavis312 - SmartThings is a-ok
As a very early adopter of the vera system I had been dedicated to using it in spite of many frustrating trials over a period of years. To get the most out of the Vera one had to be very technical. Now that I’ve switched over to smart things I have found many many fewer trials and frustrations and that one needs only to be somewhat technical to get the most out of it. Still one has to be technical for advanced uses. As a plug and play using only certified devices, anyone can use it and get the same degree of automation and security as they would from services such as AT&T or Comcast. This is sufficient for most people and therefore make Smartthings perfect for the masses. The third-party tool called Webcore allows Smartthings to be perfect for those wanting operations governed by complex rules. I bought my hub as part of the Samsung whole house mesh Wi-Fi system which is one of the cheapest on the market if you buy it from Samsung direct, making my hub basically free.
Tyraelos - New user, disappointed in this app.
I just got my SmartThings Hub v3 yesterday. I really just need it to push to Alexa, which announces when doors open and close but I was getting quite annoyed with this app. For one there was no setting to switch the sensor to Garage mode, secondly, there is no option to allow me to set when doors are ajar, something I read could be done with SmartThings. I finally decided to get the old app, the one Samsung is planning to Sunset and wow, what a difference! That app is full featured compared to this. Not only are these options there but that app also shows me all sensor activity so that I can see exactly what's going on with the sensors. I understand that this app is new and you're moving new users towards it but it's a bad idea to do so when it's so very half baked. There are too many missing features to be directing new users to forget about the other app and use this one.
Right now I have both apps installed but I use the old one mostly. Hopefully this one catches up sooner vs. later. I see nothing wrong with the old app and don't understand why this one was made.
Beauuuui - Horrible app to go with a horrible TV
Has potential. Firstly, I don’t need another app that wants to control every device in my house! Secondly, I don’t need or want your TV and movie suggestions. All I want from this app is a better way to control my TV. Put the TV control, sources and apps all on the same page. Sources on top, TV control under that, apps under that. I should only need to go to the next screen if I run out of room for my apps. Simple, efficient and effective. I don’t want to jump around from screen to screen. I want to open the app , turn on the TV, choose my source and app all from the same screen. It would also be helpful if the app stayed open when switching back from another app on my phone. This could be a great alternative to a horribly laid out remote that came with the TV. Maybe Samsung could consider a dedicated TV app instead of grouping it with their desire to control my entire house.
Update - the app is the least of my worries. Their TV constantly drops the internet connection. I will never buy another Samsung product. Period. Can’t wait to get rid of the TV, then their crappy app will no longer be an issue.
Rbiowa - Getting better
I’m impressed that Samsung keeps working to improve the app. My concern is they think (IMHO) that this is all about automation. Well it is called home automation, but it is also about keeping an eye on your home while you’re away for any major issues. I am fortunate enough to have my home in Florida and a cottage in Michigan. I think you’ll know where I am in the summer and winter. I monitor the home in Florida for humidity (I don’t want mold), temperature and water leaks. In the winter I monitor the cottage for temperature and water leaks. The new and classic SmartThings app needs to have better notifications. How about a badge on the app icon if there is something out of range? How about having the ‘tiles’ in the app change color to red if a sensor has a warning (the little red dot isn’t sufficient)? Those are just two little things that would make the app more useful and user friendly. I believe that it would be more helpful if at a glance the end user can see if the lights are on, there is motion, the dishwasher is leaking, the air conditioner isn’t keeping the humidity down... you get the idea.
Grfsgjshs - Good but could improve
I like the app and enjoy the ability to access my devices with or without my remote. However, I have some suggestions on how to improve the app so that it is more usable for a tv. First, the left and right arrows are well sized but the top and bottom are much too small. Those buttons are important so that you can hold scrolling rather than constantly having to swipe up and down. I often find myself accidentally selecting a show because I have to look at the tv when scrolling rather than the remote. Second, most times I go back to use the remote the home screen appears with a list of my devices when I really just want to use my remote again. It usually takes about 15-20 seconds to get back to the remote. That is about the time that a next episode on a streaming service will auto play which makes using the app sort of a wash. Anyways, thanks for hearing the feedback and (hopefully) look forward to some quality of life changes! Great app other than those minor things!
Me#524 - Not A Serious Hime Automation Tool
You can tell from its look that it’s a hobby toy rather than a serious professional tool. There’s far too much wasted space on the screen. Rather than neatly organized compact data you have large icons that take forever to update. If you have 30-60 smart switches, outlets and other devices, it can take forever to find the dimmer for the light over your head, and forget jumping between the controls for different devices. You frequently have to press the on/off button multiple times to get a switch to turn on or off. Each new version removes features, such as the ability to replace a device when a switch or outlet goes bad. Forcing you to add the device into automations you previously had. It frequently gets confused and forgets to turn some devices off or in per its schedule while turning others on or off that do not show up on any schedule. All in all, it’s buggy, annoying and difficult to use. Which is a shame because the first version of the tool wasn’t.
Barbara Roos - Missing key feature from Classic SmartThings app
I have been a SmartThings home automation user for four years, and was wary of the forced upgrade from the classic app to the new app, since I had seen some negative reviews. It turns out I right to be wary, as one of the key features I used to rely on in the classic app is gone from the new app. Specifically, when you use cell phones as device presence sensors, the app doesn’t show the phones in the device list. So you can set up rules and alerts based on them, but you can’t actually look a person’s phone in the system to see if they’re at home, when they arrived/left, etc. Developers, PLEASE add this capability back in!
Beyond this issue, the app has an appealing look to it, but I agree with other users that it uses too much real estate on the home screen for the various rooms. I wish I had the option of just listing a few favorite devices on my home screen, like I could in the classic app. Also, it’s weird that all door locks are listed under a section called guest access - I am not a guest in my own home!
Gean123 - Classic is a much better app
I don’t know if I’m just too dumb or I’m missing something, but I can’t figure out the new app. My presence sensors are gone and I can’t find my routines. I set up an automation to replace one of my routines and it didn’t work. I don’t enjoy the layout and it seems to not give me nearly as easy of a time navigating. I’m planning to stay classic as long as possible. If I knew that the new app would be like this, I wouldn’t have gone with Samsung as my hub. Wanted to like the new app, but it’s just not working for me.
*edited to respond to chelsea*
Hey Chelsea! Thanks for responding!! I appreciate it :) Unfortunately, I received a notification that it was time to switch over. And not only that, but the classic app would not disarm so every time we moved or opened a door in the house, we’d get notifications. Our only option was to switch over. I think I figured out automations, but my routines are gone. My presence and my husbands are not recognized. I just can’t seem to figure out how this was supposed to be a smooth transition when most of my devices and routines didn’t transfer over. I’d love to switch back to classic for good.
Cardcounter1 - I highly recommend this
To help make life easier, You should outfit your house with smart lights, digital locks, security cameras, thermostats, and more, then you're going to need a smart home hub to connect them all together.
I’ve researched and tried many smart home, automation gears available on the market. I think Samsung SmartThing might be the best option.
Samsung SmartThings hub can connect to more than 200 devices(more than most other hubs)and lets you create a wide range of different scenarios for all of the gadgets in your home.
Installation remains extremely basic, largely a matter of plugging the hub into your router and setting up an account with Samsung. (Like the first-generation hub, the second-generation does not integrate Wi-Fi.) From there, you can start adding devices to work with the hub. SmartThings has its own branded sensors and other gear.
The hub has both ZigBee and Z-Wave radios onboard, and two USB ports for local devices.
Mike Hallman - Misses the mark
Disclaimer: I only use this app to control my Samsung smart tv. I have three issues with the app. One, it is incredibly slow to load the remote control portion. By the time I launch the app, wait for the tv to show up in the appropriate room, then launch the remote, enough time has passed that I could have refilled my glass of water, ordered a pizza, then dug the remote out from the sofa cushions and changed the channel. It's even worse since an update a few months back where when I finally do get to the remote section, the tracking pad is hidden under a ”Show more” revealer. Second, the inability to use my phone’s keyboard is absurd. If I have to enter a lengthy password, the last thing I want to do is click button by button with the remote when I can just type it in, or better yet, just auto-fill with 1Password. I forget what my third issue was now but I know it wasn't a big deal, so I’ll leave it at those two. Not sure how to fix the first, but the second should be a no-brainer.
Aviron77 - Connectivity issues
This is the worst app I have on my entire phone and I would love to delete it if it was not the only app that works with Samsung frame TV. This is the only app I can use to upload pictures onto my frame TV which is the whole point of buying the TV and I can maybe get one or two photos uploaded after multiple crashes and it telling me that my Wi-Fi is not connected even though it is. I have deleted and reinstalled the app multiple times. I have deleted and reinstalled my frame TV onto the app multiple times and I have unplugged the hub multiple times over the last two years just to get this app to work for a couple of hours each time. I keep thinking that this is new technology and that it will get better as they do updates, but in the two years I have had this TV, this app has never gotten any better. The only reason I gave it 2 stars instead of 1 star is because the very few times it actually works, I like the functions it gives me.
JWJr Rx - New App Needs Work
I have recently migrated over from Iris by Lowes to STT for 3 different locations. The recent update in the app has some bugs in the iOS platform that need to be resolved. First, the app shows no device activity at all. Another family member has the app on a Samsung S8 and it displays all device activity properly. It does not on my iPhone. Second, as others have mentioned, the app should have a setting for notification tone selection. Without a setting within the app, Apple devices default to a short notification tone and display which is inadequate for a security notification. Third, and less important, the locations have an option to change colors to differentiate them. Unfortunately, after changing respective colors, they all change back to pink when the app is subsequently opened. Again, this occurs on my iPhone. If these 3 improvements would be made, I could give this app 5 stars.
AttyRyan - Looks Good Works Poorly
The interface and UI are clearly designed well, and when working the app is fine. However, it frequently doesn’t work. As an example, I just bought a brand new Samsung TV. I was setting it up with the app. I got to a point where I had to change the name of the TV, and glitch, couldn’t click on the name to change it or continue with the factory name. My only option was to fully exit set up, restart the app, and start over with the TV remote. The next day I log into the app and it’s asking me to complete TV set up despite me having finished set up using the TV remote, and again it freezes, restart app, etc. I’m caught in an idiotic loop on something I don’t care about. I just want the TV to work smoothly. I don’t care about being able to ask my TV to order a pizza, my blender and trash can already do that. Focus on what matters.
Apps like this are worthless if they don’t work and it’s incredibly frustrating to have wasted time doing a set up only for the app to crap out on the insignificant name your TV step.
HaroldT1234 - June 2021 update broke my house
All was fine before the update, update comes and now my devices randomly turn off and on on their own. I can’t connect to anything via the app anymore because it says my hub is disconnected half the time (it now sporadically goes from connected to disconnected for hours at a time ever since the update.) The new layout in the app is horrible, what used to be the main page that was nice and neat and showed only the room I wanted to show is gone, taken over by a carousel view that shows everything in its own page, I DONT WANT TO SCROLL 20 TIMES TO GET TO MY LIVING ROOM DEVICES!!! Just to let you all in on a big secret, form FOLLOWS function, not form OVER function. Did you seriously not do Blind UI QA testing on such a major update? I take that back, since the function is broken about 70% of the time now since the update it’s just all form, there is no function anymore so apparently no QA testing was done UI/UX/anything… Honestly about 2 days of frustration short of just repurposing my old iPad as a Home hub and yanking the Samsung brand outta my house.
Bit Sniff - Recent update does not show Smart Home Monitor upfront...
...now have to press a link to see current status; Armed, Arm, Disarm. This is very inconvenient for such an important feature. SECURITY! All other switches and sensors maintain a graphic visual of their immediate status?
5 Stars for everything else. My network includes V3 Hub, Alexa v2, some integrated WiFi (2.4GHz) devices, exclusively Zwave protocol (10+ yrs), broadband with Comcast (no complaints in my area). All work beautifully and flawlessly.
It’s painful and frustrating to read many of the seriously negative reviews. On the surface, although claims of user-friendly abound, all digital devices are complex and technical on the inside. If unable to install/setup yourself, obtain the assistance (shop, pay, barter, beg, etc) of a certified IT/network specialist (min 4-5+ yrs exp). Even non-certified “DIY super geek tech junkies” are able to make it all work smoothly. Nowadays, there’s at least one in every neighborhood ;)
SCSpidey - Merely Eye Candy
I use this app as little as possible. While I appreciate the modernized look from the classic version of this app, it is virtually unusable now. After I migrated, I had to rebuild all my automations because they changed the methodology. After struggling through that, I finally had the house reacting the way I wanted it to but spend a lot of time doing something that I shouldn’t have had to do for an app update. Every since migration to the new app, it takes forever to get the app to update the status of devices. It isn’t just slow, it is minutes slow. So if I want to toggle a light, I can do a lap around the house and touch every light switch in the house before I even know the status in the app. What’s the point? Then 75% of the time I’ll get an error after attempting to toggle the light. Until Samsung fixes the connection issues, my advice is to use this only to setup your house and not use this to manipulate devices. Default to google home or Alexa for manipulation.
Wombat Joe 76 - Ruined a good thing.
Been a part of the SmartThings community since before the Samsung buyout. The SmartThings app never disappointed and it was a serious home automation system. Fast forward to this app. It’s a joke compared to SmartThings classic and feels like they took it backwards. It takes forever to load the home screen. What used to take one step now takes two or three and that’s when you don’t get an error message. When I turned something on or off in classic version I knew it would happen. Now I press a button and get a spinning wheel and nothing happens. Really don’t trust controlling things away from home. I used to be able to use this as a garage door opener now I get out of my car and use the keypad because it’s a lot faster. Classic would keep a trend log of a device that you could go back months in history. This keeps a week. My list of complaints goes on and on. My smart home is now dumb. Time to move to another platform that is truly home automation.
TheKis3r - Great automation tool
SmartThings suits both users from a simple If Then to something more dynamic/programatic through something like webCore. That friendliness with tinkers is what made this appealing to me and influenced the IOT (Z-Wave/ST) devices I bought. Early in '22 a bad app release (they've since fixed) rolled out and the veil was lifted. Although you can do a lot with third-party programs (ie webCore), and the fact that's even possible is sadly worth mentioning given how locked down a lot of tech has become. But one "flip of the switch" on their end apparently brings it all to an end. Just one buggy app release and it was all made obvious. We're still at the mercy of what they'll support for as long as they'll support it and that could randomly end on any day. So while it works again, it's definitely worth noting at the end of the day the powers in Samsung's hands not yours.
Eric NWA - Limited functionality with timed automations
They slowly add needed features to automations but still missing critical ones around how triggers work with Thermostats. I want it to activate my heated floors based on time of day and temperature. However the automations only trigger when the thermostat temperature reports a change (it doesn’t seem to monitor for fractions of a degree even though the thermostats support it) and when you add a time of day range to the condition the automations don’t start right away. Example, automation setting is 6am-9pm and temp is below 70 start heater. At 6am the temp could be 60 but the heater doesn’t start until the temperature changes by a full degree. It could be several hours later when the temp finally drops to 59 or even raises to 61 before the automation will activate. It should evaluate the condition immediately once that time range is reached. Opened a case with support and they said everything is working correctly. Obviously not since the automation is not turning on.
Tayblg - Frame tv use case
This app is beyond frustrating. The UX is a joke but even more than that, it is so buggy that it is almost completely useless, except that I need it to manage my art for my frame tvs. I have to “forget and re add” my devices every time I use them app. Currently I am unable to add my second frame tv, even though I can see that they are connected to the same network. It is so buggy, there is honestly a new issue every time I go through the process. Currently the “next” button isn’t showing up during the “add a new device process”. I’ve tried to use this app for 2 years and it hasn’t improved at all. Maybe it’s gotten worse. It definitely HAS gotten buggier. Maybe fix the issues before adding new features that people don’t care about.
Your products are too expensive to not invest in the UX of your apps and connected devices. Perhaps if you didn’t charge a stupid amount for the art membership program this would be more forgivable.
Oh and the “?” / help suggestions are a joke.
Mewill4 - Worthless app
I bought a new washer and dryer. Was very excited to use the wifi as I am often rushing to get laundry done. Hey now it can get started on my way home and when I get home I can just switch it over to the dryer. NOPE. Half the time it doesn’t work and you have remember to push a few buttons on the machine(s) before hand- even though you can see it through the app/communicate through the app you have to manually do other things first. If you want to start it at a certain time, forget about it. You have to set your phone alarm then go in and take care of it, that is if the app hasn’t shut communication off. The only thing you can do is start the laundry now or start the laundry now and have it slow the process down so much that it can take up to 24 hrs to wash a load of clothes. No one wants their clothes washed for up to 24 straight, it’s too rough on the clothes. The app has timing functions, it has starting functions. They just decided not to put them together. Which is such a disappointment as that was the main reason for me buying this set.
Tons777 - Converted from Vera
Recently upgraded from Vera to a SmartThings hub. Primary use is to monitor my home for temperature and leaks when I’m not there. Like to set the temp to 60 when away but when its’s really cold out, I.e. 20F and a strong wind pipes could freeze. Vera saved me several time since I can turn the heat up remotely. Installed several SmartThings Water Temperature Sensors, set up was great, setting up automations to provide notifications and texts was easy but doing the same thing many times was annoying (think copy function).
The biggest thing I don’t like about the SmartThings app is that you can’t see any data on the sensor icons on the home page but “dry”. Duh, if it wasn’t dry I’d be getting notifications and texts! When I check in to my house remotely I want to see on the home page what Vera gave me, the temperature and battery level at each of my sensors.
Researching this it appears that there were ways to do this in what is now called the “SmartThings Classic” app. Amazing how new and improved can become new and less.
Dabe WB - Used to be great
When I first got the original app it seemed flawless. It always connected and was super fast to refresh. I could turn on a scene within seconds. Every update has made it more and more sluggish. The app constantly crashes now and about once a week I have to sign back in for whatever reason which rearranges all my rooms and devices making it pointless to try to keep them organized how I like them. I have an automation that makes sure I turn off certain devices when I leave. For several years it worked great but now I have to delete it and rewrite it every few months to keep it working and even then it sometimes just doesn’t work.
RESPONSE TO DEVELOPER: I’ve reinstalled several times with no change. Most issues I have don’t give an error, I’ll just have an automation or something not work. Like 20 minutes ago my “I’m back” automation didn’t work so I’ll have to delete and rewrite it for the 105th time.
Kunal_barve - Not working most of the time
I bought a new soundbar hw950a and tried several times to add this device in SmartThings app - it randomly errors out with asking me to check network connections. I have eero6 with 3 routers with 6000 sqft coverage with 60 devices already working. I tried to connect customer care and they asked me to uninstall and install the app. Reset the soundbar. Try different Samsung account. I tried multiple things so many times and still it doesn’t work.
After a day I was able to add the device using same process guided by the app and device was online. After 4 days I am visiting the app fo find device is offline. Now I am repeating the same process of adding a device after deleting it. And its not working. I spent 2 days in first attempt and today I am scratching my head with what to do next.
I am a tech savvy person with a job in IT so there is no way I couldn’t understand the setup. This app is just crapy. Customer care is no longer helpful. I hope someone reaches out to help me out.
DoesEveryoneHaveToHave_a_Nick - Keeps logging me out
UPDATE 2: I didn’t think it was possible, but they made this app even worse. The latest update made all my scenes disappear and the widget is now useless. Congratulations!
UPDATE: Look at the developer “response” below. They have been submitting the same copy-and-paste response forever. Nothing will change…
ORIGINAL: Not only it keeps logging me out, but it also has other problems. For example, for years I can’t turn on my TV using the app, because your TV turns off WiFi after a while. I found a solution, but it requires me to start another app a send a WOL packet, which turns the TV on, and then I can control it. Why couldn’t you, in all these years, figure that out and add it to your app? The app itself is so minimal, with so many missed opportunities. For example, why can’t I start TV apps directly (Apple TV, Netflix,…)? How hard is that? Who is giving you all those 5-star reviews? Certainly not people who spent thousands of dollars on your TVs and got this app to deal with as a reward.
DigDatCrazyBeat - It’s so bad, it motivated me to write my first review
Three weeks ago, I was informed by Samsung that they were ready to migrate me from the old app to the new app. I went through the migration process and received a message that everything was complete. Then, I opened the new app and saw that my hub and several devices did not migrate. I called Samsung support on August 10 and reported the issue. I was told I would be contacted by a technician in “a day or two.” A week later and two additional calls for help, and I was told that I would be contacted in a “couple more days.”
Finally, ten days after my initial call, I received an email from a Samsung technician. She asked me to describe the situation, the third time I’ve been asked to do so. A day went by and she emailed again and asked if I can see my hub and to send a screenshot. I replied. Four days went by and she asks me to reinstall the app. I did, and I replied.
I get one question a day—at best—by email and I’m no closer to a resolution than I was three weeks ago when I reported my issue. This is honestly the worst customer service I’ve ever seen.
Something is wrong with this company. I also recently spent a day installing an aftermarket solution to keep my Samsung refrigerator from leaking water onto my floor because of what is widely described as a design flaw that Samsung refuses to acknowledge or fix.
Don’t waste your time with this product. It is buggy and support is not there to help when it breaks.
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Crixyd - Quite a good app
I'm relatively new to the smartthings platform and found this app to be clean and easy to use when I was first setting everything up.
With that said however, it only took about a day before I realised I needed to use webcore and custom device handlers to achieve much of what I wanted to achieve with a home automation platform. After having a go setting everything up using webcore I then realised that this is where this app falls apart as many devices with supposedly fully functional device handlers simply don't work here. Enter the classic app, and it's just a significantly more mature app that has far broader and deeper support for many more devices and smart apps. Combined with webcore the classic app has helped me implement an outstanding solution.
Anyhow I'm continuing to use this app as it's clearly the future and a sustainable model given that the web UI gives me the ability to configure much of my ST network now that I've set up using classic. I I just pray Samsung don't drop the power of the classic app in favour of a basic solution that works for more people but only half as well for half the available devices.
Rogkoz - Great HomeAutomation Protocol and Solution
Switched to SmartThings from HomeKit mainly due to the lack of device support in HomeKit. Apples offering is too limited in this space. Love the focus on local hub handling of devices. Please include a Bluetooth capability to make it the true Swiss Army knife of devices. Think there should also be a more powerful processor, RAM version for more complex systems and lastly a backup and configuration restore capability. Do not understand why this last is not done as, with a config on the server this should be simple to implement and allow a drop back to a last working version. Best hub I have seen.
Mahargaus - App is junk
I have the latest iPhone, and one of the newest Samsung TV’s. I’m pretty advanced in my use of technology. Other apps and devices work perfectly and our home network is superb.
I’d hoped to use the Samsung app as a back up to control the TV because the remote disappears occasionally in out busy house.
The samsung app just doesn’t work. I managed to set up the TV initially but when I open the app it never connects to the tv. I tried to remove the TV and set it up again from scratch, but was instructed that to remove the TV you have to reset the TV to factory defaults, which is unacceptable because we have Disney, Foxtel, Prime, Binge, Telstra TV and more set up and the setting for each would all be lost.
Really disappointed that I assumed that the app for a Samsung Smart TV would work really well, but it doesn’t work at all.
We are fortunate that we still use Telstra TV. For all their faults, the Telstra TV is in a different league to Samsung. We have three of them and the Telstra app works every time without fail. Compare that to the Samsung app which never works.
Imcnz - Extremely frustrated
I naught a Samsung robot vacuum - never owned Samsung I have all apple devices. So I thought I’d spend over $500 on this vacuum, tried the app for iOS... not too bad but from reviews and watching the google play app and says that with the app you can map your home with the vacuum. So heck I decided to buy a Samsung tablet just for the app ($200) to be exact. I then realised NOPE once you download the app it asks you to either sign up or log in with existing account... so I did. Well it then takes you to a webpage where NOTHING happens , you get an error page that says “this web page is not available “ ?? Tried to go to support page and chat and even that was not helpful at all the guys or girl on the other end just stop responding!! I need a refund and this app is just so disappointing... hence why I will always have apple products I really regret even trying!
Denys T - Soundbar connection to wi fi
I have never had to deal with such an irritating and frustrating app. It is unable to connect my soundbar to the network. It is the only device not to do so. The application is awkward to use and so slow on a fast iPad Pro. It is unusable and I tried several times. Nothing just works. It does not find networks. You have to name it. The steps are superficially simple but is awkward and frustrating in use. It spoilt my whole experience with the soundbar. Surely a multinational can employ competent people. Forget about the service. It is hopeless. I couldn’t even get any sense out of them. They said there is something wrong with your network. I have built complex computer programs, but I am disappointed in this. Samsung has serious quality assurance issues in my view. My wife’s first concern when she saw Samsung was to make sure it is unplugged at night in so it would not set our house on fire.
PeiByPug - So many bugs, worse since update
I have a 2021 Frame 55inch, trying to use smart things as a control for the TV. It never worked well. Since the recent update doesn’t work at all. Open the app, tap on my TVs icon, app freezes and shuts down. Have reloaded app, removed and reloaded my TV multiple times, TV has up to date firmware. Prior to update occasionally worked but every time I tried to used phone to control tv I had to used the TV remote to “allow” the phone to access TV control, completely defeating the purpose of an alternative remote function. Also any time I tried to load a photo gallery it would freeze the app. Considering just plugging a chrome cast in to get functionality and treat TV like a screen. Disappointing all round really.
Airdresser Buyer - Airdresser not supported in New Zealand market
I downloaded the app in order to connect to my Samsung Airdresser to access the downloadable special cycles and Clothing Care Manager features. Despite the product having been for sale in New Zealand for several months and marketing material discussing these features - the local version of SmartThings still doesn’t support the Airdresser.
Contacting Customet Service isn’t much help they told me to re-read the instructions on how to connect my TV (it’s not a TV) indicating they had no idea about the product. I recheck the app weekly to see if there’s an update as I really like the Airdresser but Samsung’s technical delivery promised a lot but hasn’t delivered much to date - happy to re rate but at this time, the app is simply a memory thief until it actually is fit for purpose.
Perslh - Better than expected
I was not a huge fan of Samsung products especially washers after the massive issue they had with them catching a lite; but recently I purchased a Samsung washer/dryer that is amazing. This app makes it easy to customise the settings I want and monitor the load from via my phone. The only thing I would change is I can start the load from my phone. Sometimes I leave my phone upstairs and I have to go back downstairs to turn it on.
WhiteEvo6 - Terrible, avoid any Samsung products
After spending $10,000 on a Samsung ducted Aircon system with remote connection you’d think it would work? Wrong! 2 weeks in and I haven’t connected once, I’ve contacted Samsung support and a week later still no connection, the instructions provided are in broken English. I downloaded the app in the instructions only to be told it’s actually the wrong app and to get this one. The previous app had 64 x 1 star reviews out of 64 reviews and this new app it just as bad.
I’ve worked in IT for 25 years so I am no stranger to technology and this product has killed my inner nerd.
Do the Smart Thing and avoid Samsung products, it will save you the frustration of dealing with unfinished, semi developed and abandoned products.
Stav999 - Poor functionality
The concept of this app and smart things is amazing but in practice it’s not reliable. The app is unstable, been signing me out every day now for 2 weeks and forced 2 factor sign-in which I don't want which just compounds the problem. Every time I open the app it says “no connection” when all other apps use have no issue and wifi connectivity is strong. Tonight upgrade with the update promising “better functionality” without explaining anything they did....upgraded and my scenes wiped out....what a rubbish app. Smart home no good if it does not work when you need it to, stick with apps like Hue that are well developed and reliable.
The_Cortex - Widget scene not working any longer
I was able to activate the scenes from the widget on the previous version. Now, instead of activating or deactivating the scene, it sends me to the app instead , then I have to click on scenes, then activate or deactivate the scene. It is SO annoying and time consuming. I hope it will be fixed very quickly.
Other than this the app used to be pretty reliable and I’m sure (or hopeful) than the current issue will be fixed promptly.
Santhoshraoaustralia - Very good but there's a room for lot of improvement
Everything currently is very good. I would just mention the things which can be improved or enhanced.
-More apps in the app store, especially popular apps and games
-Ability to type/search from the smart things app while searching for anything on any of the apps running on the tv. Basically my phone should become a keyboard for my tv.
-More intuitive/refreshed UI
Cruzmaester - Apps’ not bad, but could be better
This review is for the app (only) and not the robot vac itself (w/c I’m having issues with its “return home function”).
The app is basic and easy to use. I particularly like its “History” feature - allowing you to see where the vac has been during a particular vacuuming session. But it could be better. Like scheduling options. Ie. multiple times in a day, different scheduled times base on which day (ie. weekends vs weekdays etc.). But I use it so I guess it means it’s useful to me.
Dcassarchis - Slow as hell
I have the full Samsung home sweet from tv, fridge vacuum, washer, dryer (and more) As much as each device is great stand alone but the smart thing app which is meant to bring it all together is a massive fail.
Takes about 45 seconds form opening the app to be able to control anything and even then doesn’t work all the time. Defeats the point of having a smart home when it’s not useable. Come on Samsung, this is embarrassing to your name, get with the times.
Example: robovac turns on while on the phone:
Let’s turn it off..
Open app wait about 25 seconds for app to load then establish connection with hub then load all devices another 8 seconds , then click on robovac then it initialises for another 8 seconds then hit stop then it thinks a bit then it turns off, at this point I may have walked over to the robovac about 7 times and done it the old fashioned way.. pointless, fail, embarrassing
D0dgy D@ve - New user
I’ve been using the new Smartthings app for just over a month now. It’s layout is pretty intuitive and easy to set up basic automations like using a motion or door sensor to turn on lights etc.
The products it supports natively are generally quick and easy to set up but the list is limited and not all products are currently available in all countries.
The original SmartThings app gives access to some extra functionality around “smart apps” and the ability to add your own devices but at the expense of a much more cluttered interface and is probably better suited for more advanced users.
Overall a great starting point for smart homes, but some users will outgrow it quickly. Hopefully the number of supported manufacturers will grow over time to expand functionality.
Jdmlgc - SmartThings Review
I've just recently purchased a new Samsung TV and I love the fact that you can put Photos on the screen whilst it is in the Ambient Mode. I currently have 8 recently taken Christmas photos of my grand children on the 65" Screen which looks fabulous.
Now I'll be able to put photos of each grandchild on the screen to celebrate each of their birthdays during the year.
It's just great!
Adshowell - Goodluck
Getting devices connected to this app is a game dumb luck and perseverance. Sometimes you can’t select your wifi network, other-times it doesn't register your wifi password. I follow instructions closely and am tech savvy, and whilst i managed to get my new dryer connected for a few weeks, a simple wifi password change on my network has rendered the “smart” features of my dryer unusable. After spending another 30 minutes trying to get it connected, I’ve decided I can’t be bothered. Don’t buy Samsung white goods for their smart features. Its hopeless. Otherwise, great dryer.
Stillllly - Works whenever you don’t need it
Am I the only person who finds that this app doesn’t ever work again a few weeks after setting it up? Set up is fine, works as advertised, but then you find yourself using the app when you need it (kid ran away with the remote or you’re away and want to turn the TV on or off) and it says it’s offline. Useless app if you ask me. For the developers I am using an iPhone 12 Pro Max running iOS 14.4... but have had the same issue since buying the TV back on an iPhone 11 Pro and iOS 13x. Think I’ll buy a different brand tv next time.
Fgdw24/ - I just want a TV remote control
This app might do a lot of good things, but I just want a remote control for my TV. When my son gets up early in the morning and puts on ABC For Kids very loud, I just want to be able to turn it down. The app takes way too long before it’s useful because it has to first connect to the SmartThings server. Why does it have to connect to a server for a TV remote?! Sometimes it’s just easier to get out of bed and go downstairs myself. I think I will look at other TV remote control apps.
Warminoz - Connection issues
When I first got the app it was amazing but not long after it started having issues connecting to its network. that would not be a problem if it weren’t for the fact that I cannot turn off sound and lights with the remote it’s amazing when it works but when you cannot get it to connect to it’s own server it makes it pretty useless. I can still use my Aircon but a lot of features that sold me on it are unusable when smart things is not working
Ryzieh - The worst control app ever written
The Samsung air conditioner wifi kit is used with this app, it’s sheer pot luck if you can follow the steps for this to work!
I’ve had to change network settings a couple of times and it’s hell re setting up the wifi kit.
Between the wireless access point dropping out and the confused instructions between steps I pull my hair out.
Then there’s the fact I constantly receive an error saying the server is down. These problems are all across the internet and haven’t been fixed since 2018!
If you are looking for an app to control your Samsung air conditioner unfortunately this is it, do yourself a favour and call the installers and get them to set it up (Pro tip; they won’t be able to), then get them to uninstall your system’s wifi connection and add in more control remotes through the house because you will go insane persevering with this piece of junk!
Scotta1981 - Good app, needs a lot more functionality
I’m new to smart devices. I’m finding the SmartThings app good, however there seems to be some basic things missing. For example, I have motion detectors that I wish to trigger lights only when it’s dark. There’s the ability to trigger based on sunrise to sunset but not sunset to sunrise? Seems like a simple oversight that eliminates a lot of control for night time and when you live in an area that sunrise and sunset can vary greatly depending on the time of year simply selecting an hour is not sufficient.
Minty icecream 29 - This app works great if you want to completely replace your remote
I added this app and paired it to my Smart TV. Everything worked through the app but suddenly the remote failed to pair to the TV. The power button worked, but that is the only non-Bluetooth component on the remote. Every other button failed to work. Why on earth would this app stop the remote, which came with the TV, from working. It’s both annoying and was frustrating to figure out why the remote just failed. There is obviously a define flaw in both the remote and app.
James # - The worst smart home app on the App Store
The worst app I have ever used for smart devices/appliances. Takes approximately 1-2 minutes to connect to the server (definitely not my internet connection) and then takes a further 30-60 seconds to connect to the appliance. Every other third party home app will connect to their respective devices within a matter of 1-3 seconds. By the time I’ve waited for the app to load, I may as well have programmed my washer the old fashion way. Please fix! It’s been like this for years with no update.
Davidandra - Great idea - Could use minor improvements
The App works great, sleek and intuitive. - Recommend for use.
Could use minor improvements. (Layout is clear but needs simple structure) adding and removing lights from each room is a little confusing but not hard to figure out.
On boarding 3rd party is still limited. - for example I use Eufy security cameras and would for those feeds to show up on my fridge (family hub) or at least in smart-things app for me centrally manage all my home automation. All Dyson products are not there… example my hot/cold air purifier is also not there.
Keep up the great work Team…!!
Hadleydar - Poor functionality for a high end brand
Just got a Samsung Frame TV, this remote makes the functionality of the TV relatively poor. There is no obvious way to have a full keyboard to sighn into accounts or type letters other than a old school click of a mouse. All the buttons are hard to use and i find it almost pointless trying to use it. This app ruins the experience of what is a expensive tv. In the long run ending up using most stuff through google chrome as the functionality is way better.
Hdkktpsjgh - Smart hub fridge
Great fridge but the view inside feature is fairly ordinary as the photo rarely updates. Without a current photo of the interior, this feature is rendered useless and becomes a novelty only. The ability to display a slide show of selected photos on the screen is a great feature and works very well.
Iljac - app is slow to start slow to connect
Design of app is ok but in 2022 to have an app that takes a minute to get going while other non-samaung ones can be near instant (3-5 seconds) is a shocker.
So you start the app,even get prompted to log, thats another story with the samsung account, only to then wait again till it connects arround the world to go back to the "smart" $850 device on my wifi. I can walk and push a button faster across the house.
Once in I get 2/3 of the functions of their flagship air filter that does more via the buttons on the device.
Definitely room for improvement.
Also please update your transport protocols as a half decent firewall flags them as outdated.
Praseeja - App poorly designed
Though the UX is designed well, it appears that the main app useability was not kept in mind.
1. I created my Samsung account when I was in India. When I moved to Australia and bought a Samsung device, it just wouldn’t show up in the app. Ultimately I figured out the problem, created a new account with a new mail Id specifically created for this purpose and then was able to use the device. How did the designers assume that a user will not move countries? Could they have given the provision to change their account country?
2. My device is now , for some reason, not able to connect to the app. The app shows ‘remotely locked’ . As a user, there should be specific reason provided for why the device is remotely locked. How else would one be able to resolve issues???
These are very basic designing aspects, isn’t it ????
Mumma big - Apps good but issues
I found the Ap quite good for using on my Samsung tv been working very well but since I updated to the current version on my iPad I have issues once tv is pressed and then press the home function to bring up my tv menu I go to scroll left or right it looses tv connection go back to device screen then to tv it works again then stops but old version on my iphone works great still
The-frog - Clunky
The UX is abysmal. It’s technically possible to upload photos to my TV, but it takes me about 10 minutes per photo. It doesn’t refresh albums if there’s new photos, it doesn’t show me most of my photo library (only top level albums, not even my favourites). It won’t let me default to borderless mounts for art mode... so I have to kill the app and restart it to add a new photo, and then edit it multiple times as I upload it.
Trev081 - Robo vac
The app is great for setting up the schedule and seeing where the vacuum has been.
The history stores a virtual map of your house but can’t be used to isolate areas that need to be done daily or cut areas that don’t need to be done. This would be a great feature and is a feature on other vacs.
Angelboyed - Junk
Had my tv and sound bar connected to the app earlier in the year. Got a new iPhone recently and just wouldn’t connect to the devices.
Removed devices from the app, was able to get the tv to work but the sound bar won’t connect as there’s an issue with the registration of the device. Looked for fixes which suggest it’s the network which is wrong.
Pay so much money for this equipment and still painful to use. Samsung are definitely no Apple.
Kurz20 - Smart things but slow :(
This is the best Samsung app I’ve used yet that controls my ducted AC unit. The previous 2 Samsung apps are terrible. I do find it doesn’t always remember your commands ? Like temp setting. Schedules don’t exist which is a HUGE miss by Samsung. Connectivity to the AC unit is very slow via the cloud service. Biggest downside , no HomeKit integration :( But 500% better than the previous Samsung apps.
Grumpy123456 - DOESN’T WORK! I just want to upload photos to my Frame TV
I want the app to upload my own photos to use as art on our Frame TV but it’s stuck on a loading spinning wheel. Not to mention it was impossible to figure out which was the correct app in the first place. Clicking “Download in the App Store” on the Samsung website takes you to a broken link, and searching “Smart View” as suggested or searching “Samsung” doesn’t take you to the correct app.
BlueTurtleTwo - Unstable some TV features only available through this app
I recently purchased the Samsung frame tv and used this app to add photos. At first it worked perfectly but after the latest update, the app crashes every 10-30 seconds and freezes before crashing if I try to add photos or make a collage. The fact that I can’t do this on the tv itself is freaking ludicrous and beyond me as well, why rely on a buggy underbaked and slow app?!?
I like punting - Can’t add my own photo’s
Seriously annoying.. I have 3 Frame TV’s and can’t add my own art. The SmartThings App does not work.. very frustrated and annoyed .. this should be very straight forward ..Samsung please provide an update on when this will be fixed.. m
Meeks_84 - Not sure what happened, was great, now awful
I’m running ios16 on an iPhone XS and my machine would still notify me when it finished but was having trouble connecting. I ignored it for a week or so then my dryer arrived (the bubble wash where you connect and stack them). Trying to connect the dryer in was a nightmare. It flat out wouldn’t work. I even tried deleting my washer and entire home but now NEITHER will connect.
Please fix this!! It was super reliable before!
Virtualmiguel1 - Great app, love to add my photos to the Frame
The app is good but have potential to be improve. Sometimes connection doesn’t work, and can’t select other photo albums. Still room for improvement
Craigste - Privacy tracking data unnecessary
Why does the App need to ALWAYS track my location? The description says it needs to know where I am to discover other devices on my network… well my network is at home and I’m happy to allow location tracking while using the app at home, but can see no value in needing this app to ALWAYS know where I am. Come on Samsung you can do better than this blatant exploitation of location data.
58HSK - Great but little slow
I am enjoying the app, can control my Samsung TV and Soundbar via the app. It is little slow to respond. It is also slow when you start the app and everytime I lock my phone it goes back to the home screen.
UnoCheecho - Location needed for soundbar?
App won’t let me register my soundbar unless it has location enabled. Smells like something fishy to me. Don’t like it at all. If I want to network manage my appliance you shouldn’t have to make location mandatory! Who cares if my soundbar is in my one suburb or the other to allow the app to proceed to register the appliance. Very very bad move. Privacy issue written all over this.
Bizzzz77 - App would not find my wifi network
After trying for a day to connect my washing machine to no avail because my wifi network was not found in the list provided by the app. I created two networks, one for 5g and one for 2.4g. I toggled auto join network to off for the 2.4g and the app then found it and connected to it by entering the password. Seems the app does not use known networks when searching!
Nich 70 - Worst experience I have ever had
Using with a Samsung Frame TV - almost impossible to set your own artwork as the pictures.
Unexplained crashes, awful operational design, and overt commercial greedy grab for subscription services.
I expected better than this - but evidently the corporate grab for subscription revenue is too much of a lure to actually care about your users and allow them to easily operate your product without them.
Labradorable - Fix voiceover accessibility
Bought a samsung washer, which works with the smart things app, if you could fix voiceover to work 100 percent of the time with the app this would be appreciated. At present, I am unable to select the dry only option, nor the spin and drain. I spent a tun of money for a good washer, now make it work effectively
Joe R-O - Improvement Required
I like that I can see all my smart devices on one app for sure. I find it a little buggy with it but accurately reporting the status of devices, it can take sometime before it catches up so often I have to revert back to native apps. Some improvement is required on that front.
Rappper - Waste of time
I’ve registered my washer and a dryer so many times, but after a week or so it alway goes back to showing as disconnected, so the app is useless. Smart Control is enabled. I then have to go thru the process of reregistering again and when I do it tells me the product is already registered? The app seems to be out of sync with the cloud.
The app itself is pretty clumsy and hard to navigate. Should be rewritten.
I bought Samsung for this functionality. Very disappointed.
Chuncle84 - Awesome
This ap is awesome. Very rarely fails. Works almost every time and the capabilities are amazing.. I love this this ap. Now that I’m starting to figure it all out I’m starting to add more and more of its compatible accessories and I’m very impressed.
Hargreaves Photography - Great UI, but frustrating quirks
Love the UI, and on the face of it the app works well, but automations is letting the app down severely.
The geolocation side of the app works perfectly, and my vacuum happily goes about its business when I leave my house, however, it completely ignores the time conditions set in the automation.
Whilst set to activate between 9am and 3pm, when the kids at school, whenever I sneak out for a pre-dawn run, the vacuum fires up and wakes the whole house.
Fix this one, and you can have two more stars 😉.
Fix the anomaly where the app dips the volume on the phone when it loads, and the need to download the interface for the devices every time you use it, and I’ll return your last ⭐️ 😁
Pkll84 - Does the job
Using with a soundbar. Easy setup, haven’t had any issues at all. Would like the ability to change source on the sound bar.
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Bitten apple by ian - Needs improvement — too many bugs
Like the new UI/UX — much better than the previous one, I think it can be even better. Still too many bugs occurring frequently (e.g., some devices go offline, running a scene fails to control some devices (it should at least try again if any devices failed), devices are not controlled on the iOS app because they’re “having trouble connecting” (works on other mobile devices, just not from the iOS app as of today), etc. Needs better quality assurance before release, if you want to keep the users.
Compteur de calorie - connection impossible
l app ne peut même pas ce connecter au conte ou a juste une page blanche. ipad air 2.
JonnRott - Disappointed with Samsung
I bought this hub for my home before I started my renovations and did a few trial installations to see how it behaved. The end result is the experiment flopped, and thankfully I wired one room already in such a way as not to depend on the hub but to have a default where if the hub fails that I could still have lights operate normally.
I connected 5 lutron caseta switches. Here is were I was disappointed with my purchase, one switch is for the bathroom exhaust fan where if I open up the options page for that switch on the phone app, it gives me an option to set the time of day or a particular day to shut off the switch, also another option is to shut the switch off at a preselected time after the switch is turned on. I selected the maximum of 1 hour. And back away from that setting for it to take effect. It worked but it will not repeat again the next time the switch is turned on. For me to have that option, I have to open up the app first and that takes several seconds before it populates the screen. Then I have to select the switch on my screen, once it opens up, I have to go into options page for that switch and select the timer off setting. If I count all that time, it usually takes at least 12 seconds. There is no choice here but to do this each and every time I want to use that feature. My fans tends to stay on a lot, as I leave home right after a shower. Another example is I have used their feature called, “if this, then that”. And this I use when I turn on the exhaust fan, the bathroom lights turn on in dim mode. And that feature works 75% of the time, the other 25% is for the reason that all programming resides on the SmartThings server and if there is an interference in the signal for my wifi, it will not operate. I’ve watched this for 6 months now and for my location it will not work 25% of the time. Also, when it does work, it will have a delay of 3 to 6 seconds for the lights to turn on, and I learned that the reason for that is it has to go out to their server and back to my home instead of going from my SmartThings hub to my Lutron hub which are physical side by side. That is also annoying.
I’m surprised with Samsung that they would allow their name on this hub as it has too many limitations and could easily be programmed to clear up the flaws, yet they don’t. I’ll be putting it back in a box and selling it soon.
HD2529 - Keep getting error since upgrade
The app keeps giving an error “cannot connect to device” since the recent update. Please fix. The app was working fine before the update.
Cjia5893 - Slow
Unless there are settings I don’t know about, it takes about 18 seconds to go from clicking the app to accessing the remote for my TV since it has to reconnect every time I reopen the app. (I’m not fully closing the app, so I don’t think it should disconnect every time.) Also, why is there no keyboard option to type when searching on the TV??
Woodshaver - New Version is poor
After being forced to upgrade to new version can’t get interface to Alexa to work and can’t change times that scenes automatically run.
Jescerka - Can’t see my TV
No luck with connecting to my NU7100TV. Useless for me though.
Acaron - What a convoluted mess
Email verification, two factor authentication, requires location tracking on always?!
Most people are looking to use this app as a proprietary means of secondary control for their smart home devices so you can hopefully store your remotes or if god forbid you have lost one. Samsung makes this process arduous to say the least where they are attempting to collect and disseminate so much personal data that I actually got fed up during registration and flat out deleted this app entirely.
Samsung you do not need to track my phone at all times to be able to register a bluetooth connection so I can control my tv! This kind of blatant over reach into the personal lives of your clientele is part of the problem with today. If you wish for me and people who are also privacy sensitive to continue to purchase your products, you will need to turn around to the fork in the road where ethical privacy standards were discussed and take the other road.
Mayuran416 - Can even sign in on the app
$2000 TV and can’t even set it up with the app should be ashamed
Dk2735 - Do not update to June 2021 update
I updated to the new app and now I can’t control any device on my app. It won’t even connect to my hub( even power cycled the hub and nothing works) What’s strange is Alexa voice commands will still work. Stay away until they fix this bug filled mess.
ZR.R - Caution: Never buy Samsung appliances
I renovated my entire home and purchased Samsung appliances, TVs and products. It was a terrible decision. Each one of the appliances (fridge, stove, combo microwave unit, dishwasher) has malfunctioned, broken down and needed technician repair. The SmartThings app has few features, freezes constantly and after I changed my wifi router, it won’t even connect to the new network (it also stupidly doesn’t give you the option to reconnect to the new network). So none of my “smart” devices are even connected. It may seem “cool” to have Samsung products, but trust me when I say it’s not worth the money or headache.
Druginski - Privacy Concerns
Why does Samsung require your location at all times to use simple features?
The application requires an account and your location at all times for even simple features to be enabled. When I turned off location access in my phone a number of features disappeared. So I set my location manually and the features reappeared but do not work.
If I am not using a feature that requires my location, why does it disappear?
In today’s age of privacy concerns, should not be a requirement and should make people suspicious of what Samsung is doing with your information.
Zealot84 - Don’t migrate if you’re using Smartthings classic
The whole automation and monitoring is down and nothing works. The support team do not respond to any support ticket. My system has been nonfunctional for past 30 days. It’s horrible !
Pbpem - Bad update
Since the update, I can no longer use the track pad in the TV remote section of the app. I can only use the top part (volume, home, etc...). Please fix this ASAP. I use this app all the time and now it is useless.
Bondtrader73 - App ne se branche pas au réseau
Bravo Samsung!!! J’avais une app qui fonctionnait bien avant votre mise à jour. Maintenant je n’ai plus aucun de mes produits qui fonctionnent…. Je devrais me débarrasser de tout ça pour aller vers Apple!
Tylerbfalk - Broken
This latest update broke practically every function in this app.
Jamiecb143 - June update
Since the Latest update (June 2021) the app hasn’t worked at all. It changed all the interface and doesn’t connect to anything and can’t do anything! Please fix this soon!! Husband logged out of the app and can’t even log back in!
Rammer Hammer - Piece of crap
Garbage app compared to the original. Features don’t work well, less responsive definitely a downgrade.
Calieth - Newest update broken but looks good
I was excited to see that they had vastly improved the app interface. Except now nothing in the app works. I can’t connect to my sensors to see data, the widget button presses do nothing, I can’t move things from room to room. It says it can’t connect.
Existing scenes work when launched from the app and automated system is still working though.
Natation123 - App ne fonctionne depuis le nouvel update
Ca fait 3 jours que l’app ne fonctionne plus sur mon iPhone depuis l’update. Pas tres professionnel! App est fonctionnel sur ma tablette Samsung.
Yhap2003 - New app update broke everything!
Latest update make everything stopped working. Nothing connect, lots of error messages! Get your crap together Samsung!
Thestolz - Turning off auto update
This latest June update has rendered SmartThings useless. I cannot connect to any devices whatsoever anymore…It removed my lighting groups and Hue integration is buggy… Also what’s the idea of putting all devices in the favorites?
Tester543217 - Devices not working after latest update
You need to fix this, nothing works now after latest update.
Chosemachin - Are you stupid?
After this update its impossible to connect to the hub... A great piece of hardware ruined by idiots programmer... Bye bye Samsung... I'll don't even bother to sell my 2 hubs, I don't want more people to be stuck with this piece of junk.
Ffblanch - Même plus possible de fermer une simple lumière.
SVP l’application SmartThings originale avant Samsung allait tellement mieux.
Octopus.Z - Connection issue!
Every time Samsung pushes a new version, something broke. This time the app lost connection to all devices. I could still see their status but not able to operate any. Pay your software developers more and hire competent people please!
Fabrice1234567890 - Null
Les informaticiens de SmartThings sont null.
Plus il font des mises à jour moins cela marche.
C’est de pire en pire.
Je quitte SmartThings pour Hubita!!!!
Dcshoeco - Won’t load or connect
What a pc of $h/t app you created. Can’t login on one device, won’t load on another. Are you actually trying to drive people away from your products?! I am so glad that at least one device has the old version so I can actually control my house properly. Seriously get your crap together.
534Raider - Update sucks, and widget is broken!
Latest update is horrible. Previously I opened the app, and all my devices are in the main page, sorted by room. Now I have to select another tab, then scroll through page after page till I find the room with the decide in it I want to operate. Seems like a poor update to me
GarethMARCC - Accessibility nightmare
I am a blind customer. I bought a Samsung smart range so that I could control it with my phone using voiceover. This worked until a few months ago when the app broke. The new interface is not compatible with voiceover and only with great effort have I’ve been able to make it partially work. Now it appears to be getting even worse. I contacted customer service but they don’t seem to care.
DaBoo22 - SmartThings is the dumbest!
Arbitrarily loses all the things that have been set up, constantly asking me to relogin to my Samsung account, sometimes takes forever to connect. Delete!
McYahia - worst
worst app ever
Upset rogerscustomer - New update sucks
The app was perfectly fine until the new update and now it only works 50% of the time. Doesn’t matter if I close it and reload it, I’ve tried restarting my phone, unplugging the tv, deleting and re downloading the app and still nothing. This is very frustrating.
Redskywaka - Waste of time
This could actually be great but it’s not take my word for it and don’t waste your time or if you get to know all it works I tried to had like 34 devices and it was impossible for each one and then it tells you just unconnected thing and try it again yeah right
Me764745 - $5000 fridge and photos get uploaded one at a time, gimme a break.
Crappy app, wish I researched this before getting the fridge.
Rcsamson - Buggy app
Simply stopped working and won’t connect with my Samsung Smart TV. Have tried troubleshooting as well.
Hshsjjdjc - Terrible and laggy app
How is there no keyboard feature?
Software-in-a-song - Still not as functional as classic
Update after update I hope and pray the Samsung will fix this app to at least the same functionality as the classic app had.
Forced to upgrade and so slow it is not useable for a smart home setup, I am now research alternatives to the now broken Samsung SmartThings ecosystem.
Looking into Hubitat with good results.
Is Samsung cared at all, they would read this feedback from their customers and fix their system, but they do not. Their support system is a joke, you must own a Samsung phone to set region in the SmartThings controller (my account email was taken over and that person used my email address in the Samsung phone and set their region to the Philippine’s which now my control is set to the Philippines and I am in Canada)
Door locks are still not working correctly and I can no longer control them or even check the battery levels of the lock because I can’t access the device directly from the app anymore. I am not able to add my wife as a use of the system because she along with me are in Canada and my device thinks it is in the Philippines.
There are no alerts being sent anymore about device battery levels or easy viewable indicators of power levels to change them out before going dead.
Once a device drops off line which they do all the time now but did not in the past are almost impossible to get connected again.
This is not a complete list of issues, but for the users, I am sure you have experienced all of these and more, and for Samsung, they will never read, acknowledge or fix any of these issues. So I continue to fight the loosing battle.
Habitat is looking so much better everyday and soon I will factory reset every device I have, and I have a lot to switch to it. To be free of this crap pile of a product since Samsung bought SmartThings
Hasselman88 - Samsung Airdresser
Couldn’t find it in app at all, no connection! I’m in Canada! Any solution?
Kia avatar - Tribble
Not useful at all,
Has to use remote everytime to turn on the tv
Doesnt work well with google home app
Carbon-12 - Not a great app
I’ve been using this app with my smart Samsung tv. I was hoping it was going to be a nice addition to the included remote. But this app is very frustrating to use. Even changing the volume is frustrating.
Chornstein - Tv not what it’s meant to be because of this app
I wanted this tv to do as intended, be the frame tv. The app never works I can’t ever upload my own photos says I have non to load. I download and reinstall the app weekly hoping it will do something. Nothing
Avocado Odacova - Keeps crashing
This keeps crashing on iOS 12. Cannot use it.
Oteg1 - I’m all for new apps
But this one just does not work. Classic app was not as slick but rock solid. This app Deleted some rather large scenes that I need to recreate manually which will take considerable time and who knows when they will get wiped again for no reason. Alexa integration is awful and stops working regularly. Automations give cryptic errors like “Something Failed” - gee thanks. Can Samsung stop worrying about features and focus on stability and good functioning of existing features??
CoderCanuck - Worst activation process
This is about ten years behind the times. The Samsung proprietary mesh of devices is the worst software ecosystem I have seen. Every other smart home device and family has far easier and FAR less invasive processes. Samsung does NOT need all this information. I am far less trusting of the device after activating with this application. This may be a short lived and ultimately useless feature set.
UnsmartThinks - App
The worst app I have ever encountered. Hire northamericans to made it for You.
Asiswillneveruseit - Sloooooow!
Weed911k - Ne marche plus
J’adorais cette application que je me servais depuis très longtemps, je n’utilisais même jamais ma manette. Puisque plus accessible et facile sur lapp’s Maintenant la TV ne veux plus se connecter et quand j’ai reasseiller aucunement fonctionelle... il on l’air d’avoir garder compatible seulement les TV bluethout..... c’est clair que d’avoir payer une TV 2000$ en 2017 ne justifie pas d’avoir accès à ceci 🤷🏽♂️ , assez frustrant.
The Tom Canuck - Sign in is broken
Can’t sign in or control anything with the app because clicking sign in takes you to a blank white page.
Jjjjjjjjjjjjjuuuuuuuggggggg - App is trash
Won’t let me even connect to any of my Samsung devices! It also never stays connected! Horrible app needs fixed
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