Nest App Reviews

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NO LONGER USABLE!. BE AWARE: 5 STARS TO COME UP IN THE REVIEWS BUT IT IS A 1 STAR SITUATION AT THE MOMENT! I love my nest camera, I have 5 of them with 2 being linked through Google Home app. My Nest Doorbell, Nest Thermostat and indoor cameras are pre Google Home era so I don’t get full control unless I use the Nest App. I had no problem with this since I knew Google bought Nest but since getting the two newest cameras my Nest App has been crashing like crazy. Every time I access the app, it DOES NOT LOAD! It forces me to re-sign in 5-6x every time and when it lets me in, it doesn’t show me the live feed unless I restart the app. I don’t know if this is Googles way of telling us to move away from Nest App but if it is, GOOGLE YOU ARE CRAZY!! I’ve spent over $1,000 with the 3 cameras and thermostat so to just boot people and not give full feed access on Google Home app is UNACCEPTABLE! Either update Nest App and properly manage it for the sake of the people that spent thousands of dollars before you bought NEST or give us full feed control on your Google Home App! I am beyond mad at this point!

Nest Aware. I think this app is great, but I do think that it should work a bit better with Nest aware subscriptions. My sub trial when getting the cameras ran out. I wasn’t notified and didn’t know that you could not see playback of events of motion w/o it. I think that if your inside the app w/o one there could be a way to show a action of being able to set up a subscription via routed to browser just like the view account info does. In setting I think if they used inside the Nest aware tab maybe manage subscriptions, help, etc? Might be useful other than seeing what nest aware can do. Also there is a nest aware plus, I don’t believe it’s shown what’s the difference inside the app either which could be nice. These features I feel are important so having better usability would be appreciated! I had to go on the website nest on my laptop and that’s the only way I knew I didn’t have a subscription set up and was able to do it that way. — if you need a UX Designer, let me know! 👋🏼 KatharineAshley(dot)com 💖 Thank you, looking forward to any updates

Battery Life is Terrible. First the quality is not that great and the rechargeable model doesn’t hold a charge for more than a few days in a high traffic area like an entry way. I’ve used several cameras in that spot to see if it was the unit but it must draw down the battery every time someone walks by it. If it’s in an area that has zero traffic you’ll get a decent amount of time on the charge. The night vision quality stinks and in order to see a video past 4 hours old you’ll need to pay for a monthly service agreement with a fee. If I was to start from scratch I would look at the Wyze product that allows a SD card for storage if you don’t want to pay any fees, but you won’t have the wireless. I also have the wired version from google and those are no better other than they don’t need a charge. I’m still only using them because I’ve spent about $1,000 on them and I can’t find myself to just throw them away. I’m sure google is aware and like all the big companies they could care less with the billions they make. But if you don’t mind charging the camera every few days this is probably a decent solution for some applications out there, just not the home or business.

Nest for the win!. I will admit that I liked Nest better before google bought them out. I’m an original DropCam user which Nest bought and it still let Dropcams work today. Using google to get to your cameras is slower. The overall response time is slower if you use the Nest app or Google Home app. Myself like so many people have went into the Nest ecosystem because we loved it and kept buying more and more. Now if you want to purchase any more Nest/Google product you can’t use the Nest app anymore you have to use the Google Home app. It’s just not as user-friendly. It still works great I just hope Google will eventually incorporate the original Nest cameras into the Google Home app so it’s all under one umbrella. It’s a software thing so come on google make it one big happy family! If you’re just starting out with Google cameras and you use the Google Home app you won’t notice any difference and the cameras are great. The new floodlight cameras are fantastic as well.

Impossible to change, thumbs down v2. I have had the Nest for about a month now. Initially, the learning feature worked great. However, as summer approaches it’s getting warmer faster than I can create inputs for the device. So, I’m waking up in the middle of night to a boiling home. When I attempt to manually make changes to the schedule, a few glaring issues arise: (1) it’s impossible to make broad changes across multiple days (2) it’s literally impossible to delete temperature changes - once the Nest has added a temperature change you are stuck with it - I have instances where the temperature schedule requires 3-4 adjustments in the same 3-4 hour span of time. Brutal. I have an iPhone X - there are Most certainly bugs in the app that inhibit the user from rapidly making changes to the schedule (3) the app forces you to use this non intuitive landscape mode for schedule changes, additionally - the schedule settings screen is so poorly designed and requires you to press buttons on your iPhone in a ridiculously precise way. I’m frankly shocked the app experience is so poor given this is a google acquired company. I wish I had gone with another brand entirely, with a newer app.

Frustrating. The products themselves are excellent quality. But this app is a huge disappointment. It has such a high latency rate - you open the app and it takes 45 seconds to load up to the main menu. (It’s not my wifi or cellular connection) So let’s consider this: your doorbell rings. You open the app, wait 45 seconds, then navigate to the doorbell where you can access the microphone and begin talking. At that point, the interaction time has been about 55 seconds. Most people, after ringing a doorbell, won’t stay at the door that long, thus by the time I can finally get to the mic the person is gone and the feature is no longer useful. Additionally, it’s a pain to guard nest guard with the app. I’ll tap the shield and it will load for 30 seconds and then say it can’t connect. I do it again. Can’t connect. After 5 or 6 times it will FINALLY arm the system. A last complaint I have is that nest is no longer integrated with HomeKit. It was previously before the company was purchased by Google. I get that Google instead wants you to use the Google home system however, as an avid Apple user, it’s frustrating to have to use 2 systems. We chose Nest because the physical products are far beyond the competition but there are some serious rooms for improvement for this application. Reduce network calls on app launch, considering auditing latency for the app and see where the problem lies, and please integrate with HomeKit.

Consistently worse every time I use it. The nest app used to be great and worked seamlessly. Somehow Nest consistently releases bugs and the app gets worse every time I use it. At this point scrubbing through video streams is completely unusable. It glitches and jumps and freezes so much while trying to scrub that it becomes so irritating that I just give up. What’s strange is that it used to work just fine, some how they totally messed it up. Not only that but they actually accidentally removed the button to be able to switch between events and the ability to scrub through the video feed. The button was still there just didn’t have an icon so you could still activate it for a while. Overall I’ve become so consistently disappointed with nest and their app that I’m slowly getting rid of all of my nest equipment. For the record, I have four nest cameras, a doorbell, thermostat, the security system and two smoke detectors. I also pay for the subscription monthly. I also understand it might be hard having employees work from home and that updates might be tough but honestly it’s almost as if there is no quality assurance whatsoever. I work in software engineering and if I released the garbage that nest releases I might get away with it once but on a consistent basis, like nest, I would totally be fired.

Google made it too buggy. I loved my Nest camera when I first bought it. I loved the “home/away” features to turn on/off automatically. I loved that I could have a schedule to turn the camera on at night regardless of whether I was home or away. Then, Google took over... the beginning of the collapse. Ever since Google Home took over, my camera’s home/away features are awful. My schedule doesn’t work because I’m home. If I turn the home/away feature off, the schedule would work, but even that stopped. I had to stop using my phone location services for the camera to work.... and now I have to physically go into the app and manually turn the switch on. The camera will even turn on or off on its own. There are times when I am home, and I know I turned the camera off, but I get notifications that someone is in my home, and the camera is on!!! Scary! The camera turns off on its own. I make sure to turn it on before we leave, but I check it a few minutes later, and it’s off!! Someone please help... I may have to find an alternate product. Nest is awful since Google took it over. Thanks, a lot Google.

Long term user. I have had Nest products for about 8 year in my 2 homes. I have enjoyed being able to monitor and manage the temperatures at each home at any time. I have not found the Protect product as useful. I went all in a brought 5 Protects and found them to be supper expensive and annoying to maintain. After about 6-8 years Nest will send you a notice that you Protect will no longer work and you have to replace it with a new. The other annoyance it takes allot of batteries 6-8 that don’t last that long. It test it self once a month which is annoying and create a lot of unnecessary messages and disruption. Given the cost of batteries and the device and frequent messages I have decide not to replace theProtect as they obsolete. I will just replace them with stand alone 10 year maintenance free devices and save a fair amount of money and aggravation. When I started with nest they were just Nest but now that Google owns them ever time I sign it to maintain my device Google wants me to switch over to my Google account to manage them. I use a lot of Google products but at some point I want to restrict how much info they have on me so I keep saying no I don’t want to switch to Google. It is very annoying.

Mixed feelings about the product. I have to be honest that I had really high hopes for the Nest product and it’s family of devices, but over time I have grown a little frustrated with its operation. I own a Nest thermostat and a Nest Protect, the thermostat is constantly resetting my manually set programs without making physical adjustments on my phone or at the thermostat itself, I am having to reprogram the Nest about once a month. I changed my internet provider last year and ever since my Protect has been offline, I have followed all the instructions to connect the project to the Nest, and keep getting an error message saying the Protect is too far from the Thermostat to connect, this message arrives as I am physically holding the Protect in hand while standing next to the Thermostat. I have deleted the device and tried adding it numerous times with the same failures. Beyond that the protect consumes batteries at an incredible clip, you would think that such a powerful company behind the. Eat products would be able to deliver an energy efficient product, but I guess that has yet to happen. Sadly, I am more disappointed than excited about how this product has functioned over the years.

Operator difficulty. I’m a self employed contractor for a well known satellite company. It might rhyme with fish, who knows. I install and teach all Nest products for customers wishing to purchase them. Also, these products are absolutely amazing and top notch. I highly recommend them for anybody, but sometimes I run into a problem. Let’s say I install the doorbell and google home hub to the husband’s phone. If I send a home invite from husband’s phone to wife’s phone and accept, the wife’s phone won’t have access to the doorbell and only the home hub. Sometimes it’s neither, but mostly just not the doorbell. I make sure that the couple are using gmail accounts. Google assistant is also installed. When this happens the only way to “fix” this is to use the husband’s email on both phones. Surely I’m just missing something here and this only happens to me. Other than that keep rolling out newer products and models! This stuff is next level smart home experience!

Not for automation. Nest is great if you don’t care what temperature your house is as long as you’re “saving” money. The good: It’s digital and wifi connected with an app It uses geofencing to control temperature when you’re away. The bad Nest attempts to “learn” your temperatures by remembering every time your adjust the thermostat. The problem here is I don’t adjust my thermostat at the same time every day and to the exact same temperature. So I’m often finding myself at some random time saying why am I so cold? Or so hot? I go and check the temperature to find out that nest decided I wanted it warmer (or colder) because last Tuesday I set the temperature. But it then resets it to Wednesday’s temperature the next day (which may be different). Nest does have a schedule where you can set the temperature but often, if you randomly adjust it for say a party or a dinner with friends nest will yet again decide that this is the preferred temperature at that time so next Friday be prepared to have your heat suddenly turn off ( or the AC) Overall the device is just over thought. Temerpature doesn’t need to be this complex.

Missing basic features and old design. The app works but is not that user friendly and lacks of basic features, probably because of its old design. The support of the sensors is done like a patch (when you are able to add them…in my old apartment I had a ticket open for 3 months before getting it fixed and being able to add them), meaning that is not properly designed and integrated. You can see the temperatures of the different sensors but you can only set one sensor to trigger the AC manually or based on only 4 time slots of the day, regardless of the day of the week, which is a big limitation. Should it be clever enough to calculate the average of the temperature of all the sensors of the house and use it to set the temperature or the average of specific sensors? Yes, it should…but it doesn’t!! What a big disappointment. Last: there is no “snooze” / pause button if you want to temporarily stop the air from blowing : you have to change the temperature to do that and then change again when you want it to start again. I think it’s time to rethink completely at the app with the features in mind of the 2021.

5 years and still not paying off. As I write this, the outdoor temperature is 12 degrees Fahrenheit. We woke up to a dead battery in the Nest and a sleeping furnace, leaving the house at a balmy 58 degrees F. Not an unusual situation for google’s little privacy intruder. I had the opportunity for 8 years to work in Class A HVAC network controllers and data analysis. And purchased the puck in a geek driven optimism that I could use this to track my monthly energy savings after upgrading the windows and insulation of my house. Energy company only gives me cost history, not therms by day. The puck collects internal temperature, outside temperature and humidity, all I need to see I made a difference! But no! The consumer data only tells you how long your equipment ran for and only recent history, not over time. But lo! The Nest API does! And you can ping the API with a script connected to a spreadsheet for that! But no! Google buys Nest and now no more data collected about you and your home! Oh, it’s still getting collected, you don’t access to it! So not only does the device internals wear out and shut off your heat at the perfect time of the year, endangering your pipes, you get 10% more functionality than a 50 y.o. analog thermostat. So it’s off to Menards I go, to save big money (over a catastrophic plumbing failure…)

Google ruined Nest. Not sure what happened to the Nest thermostat product line, either Google took over and tweaked the product to their specifications, or Nest produced a product that was meant to be disposable and then sold it to Google... My two year old nest thermostat woke up one day and decided that it couldn’t/wouldn’t connect to my wifi. No reason, that Google would admit to, just because it felt the need to be independent I guess? After a day of back and forth with google support, they graciously offered to replace my two year old thermostat (just a few months out of warranty... what happened to products that were designed to last and last and last???). I waited the week to get my new thermostat and just finished the almost two hour installation process... same issue as before, first it couldn’t/wouldn’t find my wifi network, then when it finally found it, it wouldn’t/couldn’t connect (keep claiming the password was incorrect...no it wasn’t), then when it finally conceded to doing what it was designed to do, it wouldn’t connect to my nest app on my iPhone... after several resets and retry’s, I was finally able to convince the two products to communicate with each other... probably my last nest product... my A/C guy says go with Honeywell... think I will next time...

So far very nice and crisp. Responsive.. Using this with google nest learning thermostat. Gen 3. unit is fairly expensive. Was easy to pair. Easy to set up. I do like most of the features. The simplicity of it is pretty much there but i would still like it to show a side by side of actual temp and target temp. Vs one big number and a minuscule number that i get disappears when both numbers hit the same. I want to see or be able to customize a side by side no matter what. Also for me and my wife. If i want to add her account i also had to download google home first? Come on, Enough with the multiple apps log ins. A billion 2 step authentications. Make it all under one. Thermostat is in the hallway. No body is moving at night so the air there doesnt change. In the bedroom where it will get hotter over time, the thermostat still wont read so my bedroom is getting hotter while the rest of the house or unoccupied rooms stay cool. Add feature where you can run the a/c or heater in timed intervals instead of desired temperatures. 15 minutes of cold air every hour at night would be very nice. Im pretty close to dropping it all the way down to 2 stars. Because it works as it should. Its 4. Can definitely use the improvements i mentioned

Smart Thermostat Not So Smart. It’s officially been a month and I’m starting to think the extra bucks was not worth it for a Smart Thermostat. It constantly thinks there’s no one home if we stay in our rooms, and suddenly you have a headache and are burning up because this little thing has set your home temperature to 78 in summertime. I find myself constantly adjusting it the right temperature only to find that it thinks that’s not right and sets it right back up. It’s advertised as learning what you like and creating a schedule lol… well, I can tell you we try to keep it between 72-74 when we are home yet this morning after reviewing why I woke up again to 78, I found out the app was set automatically to that tempt for the rest of the day. Even after I set the max temperature to 75 hoping it would keep it from ever getting that hot in 98 summer temps. The app itself can be a little tricky to figure out. Specially the scheduling. You have to adjust each day and time individually. So far have not found a way to say for ex: M-F do this at this time.

Is It The App?. I have 5 Nest Protect smoke/CO2 detectors set up in my home. The app keeps track of what state each detector is in, when it goes through testing, etc. My system worked for 6 months then... nothing. I could see the detectors, I could test them through my phone and through my iPad, but the app said they couldn’t be communicated with. I got in touch with Tech Support and went through 2 more hours of going through all the troubleshooting steps you can get online. The person helping me then said I had to remove each detector and reinstall it. I asked if this was normal... removing and reinstalling every 6 months. I never got an answer that. Anyhow, I removed and replaced each detector and finally got all of them talking again. This isn’t my first rodeo with Nest. I have another home and those devices have been there for about 3 years. I never have a problem with them. But this house... that’s a terrible solution... it doesn’t tell you why things happened, just that it happened. I’m concerned that I’m going to have to do this again in 6 months.

Love My Nest Cameras. i have had my nest cameras for about a year & a half and i would recommend them to anyone! the quality of both the video & audio is still amazing to me. i bought the cameras after having a recurring issue with a neighbor & their teenagers. it was not long before the cameras put an end to the ongoing issue. the teens were in rare form one day, yelling obsenities & making crude gestures. then they called their mom & said i was harrassing them. when she got home i walked across the street with my cell phone. both cameras caught the entire episode. at one point the teens were out of view of the cameras, but the AUDIO was still captured of them threatening to destroy my cameras. i have not had an issue since then. the cameras were a lifesaver! on another occasion, my mailbox had been hit, so i just scrolled back through the video & there it was. a landscaping truck had taken it out. i simply called the company, forwarded the video & they replaced my mailbox. i am a single woman, so the cameras give me peace of mind. they have paid for themselves many times over!

Inflexible for no reason. I hate this app and don't understand any of the design choices. For one, setting up the schedule requires you to randomly put your finger along an XY axis and hope that you get the time of day and temperature you were hoping for. Why isn’t there an easier way to set the specific time and temperature? I don't even know how they came up with this awful setup. You also have to set each day individually with no ability to duplicate a schedule throughout multiple days. Moreover, you should have the ability to set a temperature based on a specific sensor. As it's set up, you can either have the sensors set up to a constant preset schedule that is very rigid (morning 7-11, midday 11-4, evening 4-9, night 9-7) or otherwise choose which sensor you want to use throughout the day manually (that defeats the whole point of a programmable "smart" thermostat). This is extremely stupid. First, these times are completely arbitrary. Second, my days vary, as do most people's. I don't wake up at the same time on days I have to commute or over weekends, so I would like to use my bedroom sensor in the mornings up until different times. I would also like to use my office sensor only on days I work from home. I just do not understand why they made this app this way when there's an opportunity for high flexibility/programmability.

Easy to use. We purchased this unit years ago. It was easy to install and contained very helpful instructions. Once we install the app we were set. I enjoy the fact that at night I don't have to get up to change the temperature on the thermostat. Our home is rather large and has a very strong blowing unit. Since the temperature we set on the thermostat doesn't always need to be the same temperature it tends to cause me to get up several times at night to adjust the thermostat. Now I can just pick up my phone and push arrow down or arrow up to the set the temperature I want and I'm good to go. I also like the preprogramming aspect. I would recommend this to anyone that wants to make life easier. The price was a little high but I'm hoping it will save me in my utility bill so I can at the very least break even. Negative aspects: the app keeps logging me out sometimes 3x a day and then makes we verify my Google credentials to log in. It Doesn’t work consistently with Lenovo products like the clock radio when I say Google set upstairs to 75 the Lenovo product proceeds to tell me that product is not set up yet you need to set it up again even though we both know it’s set up. this will happen sometimes 3 to 4 times before it finally does what I need it to.

Works well but has some kinks. Installed the Nest learning thermostat a few weeks ago. Installation instructions are clear and easy to follow so it was smooth and easy but that is where the easy ends. Setting it is simple but understanding how eco mode works was not clear and is actually nonsensical. If it senses movement it thinks you are home but if not it goes into eco mode. If your thermostat is in a room that you don’t walk past much it keeps going into eco mode which can bring the house down to a very low temperature unless you set that properly. It can also use your phone to know if you are home but guess what? You need to install and setup google home for that feature to work and everyone has to install it and join. If not, when you leave the house it goes back into eco mode! But, when I was home it thought I was out? Why? Could never figure that out. And the learning feature is just a waste of time. We ended up setting a schedule, turned off eco mode and change it for the occasional times we need to. If you want a thermostat you can adjust from your phone it does work well for that.

Seriously Broken Since iOS 15 Arrived. I have experienced the same ongoing issues as others with the lack of proper home/away assist sensing based on my phone location. Maybe 5% of the time this feature works correctly since iOS 15 arrived. Typically I have to open the Nest app once I know my status has changed and wait about 15 seconds for the app to ‘catch up’ with my phone location and change status. (Seems kind of counterintuitive for an app handling automation/convenience). Other times even this doesn’t work and I have to manually switch the home/away status. A darned shame the Google has forced me to become their customer by purchasing Nest and then dropped the ball in providing me a useful product despite the very positive experience that actually dealing with Nest was. At this point my plan if Google has indeed stopped support for the actual Nest app and the 1st gen cameras are not fully supported by the Google Home app is to remove my previously loved Nest products (cameras, thermostat, smoke/CO detector) and replace them all with competitors products. Google likely doesn’t care…but I do and am confident I deserve better service than I am currently experiencing.

Trapped in a service that I did not want.. I bought my cameras two years ago and have had no complaint until recent. I have upgraded my plan and down graded my plan with no problems until late. I called myself upgrading back to 30 days video history to find out about EBR(event based recording). The most ridiculous thing I have ever came across. Now there are patches of footage in my history that are missing. I have missed arguments that the cameras use to pick up but now don’t because no one was in view of the camera. I can not stand it. I bought the cameras because the way they function. With the upgrade I’m now generation two and the owner of 300 dollar cameras that function how google feels they should. To top it off I was paying $40per camera a year. Now to get them to function the way they were when I bought them.I have to pay $60 a year per camera. The costumer service is below average the take turn transferring you to the next person that can not help you. Defiantly a product to avoid. There are other cameras out there for cheaper. That offer the same thing cheaper and you can avoid having patches of important footage missing. The company is trying to save storage space or charge you monthly for it is my best guess. Either way it’s at the cost of the consumers sense of security.

Nest has been on the decline for years. Thanks google. We have had Nest products for years (cameras, thermostats, and smoke detectors) and although we were really happy with them at first, they have just been getting worse and worse over the years. Connectivity issues on the devices themselves (both newer and older devices) and connectivity/playback issues in the app no matter what router/cell coverage and internet speeds we have. Often the skip forward/back 15 seconds takes longer than 15 seconds to even load, so often it is useless to try to skip forward. No real useful updates or improvements made to the app in who knows how long (how about a pause playback button or better clip making features both of which are available just through web browsers?!). I know Google has been known to drive products/services they purchase into the ground but was hoping maybe Nest would be the exception since they seemed to be pretty hands-off for a long time. Seeing as how Nest has been on the decline for a while now though, recently rebranded as “Google Nest”, and Google has all but forced Nest logins to merge with Google logins, I suppose we are in the market for other products at this point...

Constant Temperature Setting. Why can’t I set my Nest to a constant temperature and it just STAY THERE?! I don’t want to have to set up a schedule. I just want it to stay at the temperature I set it to and forget it! Here I am sitting in my home office, and all of a sudden I feel it getting really hot. I look at my app and it’s 77° in the house and the Nest thinks I’m “away”, when in actuality I just haven’t walked past the thermostat in a while so that it knows I’m here. Our house is 4,700 sq ft, and we just have the one unit, so hours can go by before I’ll walk anywhere close to the Nest device! Another example: We set it to 72° the other day when it was hot outside and left the house for several hours. We come home and it’s almost 80° in the house, again because it “thinks” we’re away and shuts itself off! It was almost 3 hours before it felt cool in the house again. NOT gonna work for me… If I set my thermostat at a desired temp and I come home and it’s not that temp, that device is malfunctioning. And no - it’s NOT the AC unit. It’s all the Nest and it’s “smartness”. If someone can’t tell me how to set it at a constant temperature and it keep maintaining that temperature indefinitely until I tell it to do something else, I’m ripping it out of the wall and back to the store it goes for a refund.

The scheduling section needs revising. It’s so much work to keep on top of the changing temperatures throughout each season. I don’t want to have to constantly switch between Heat, Cool, and Heat-Cool modes. For the Heat-Cool mode, having a window of 3 degrees of accuracy on the temperature makes it so that when you want to cool the house to the upper limit during the day, at night time it will be too cold because the temperature drops to the lower temperature limit. So I have to raise it at night. Maybe we are temperature picky people but like all other thermostats I’ve had, I wish Nest would let me choose one temperature to either heat or cool to, and the Nest decides if it needs to heat or cool without needing my input. I don’t care if the AC system is heating or cooling, I just want one temperature selection. Last point, the the scheduling tab needs a complete redesign. Why are there no vertical and horizontal guidelines? I have to hold my finger down and hope I select the right temperature and time without shifting my finger too far one way. Also, placing a temperature change at midnight has issues. It won’t select exactly at midnight. That being said, I really appreciate the notification emails I get if something seems to be wrong with our AC system.

Will NOT SAVE Changes. I have owned 8 thermostats controlling radiant heating and 12 hard wired detectors in my house since I built it over 10 years ago and I had NEST since it came on the market in a previous house I built. I like how the detectors provide voice notifications and identify where there may be an issue, which is usually “Low Battery”, because they burn through batteries way too quickly. The Lithium lasts longer but they still shouldn’t drain so quickly unless the power is out, which doesn’t happen. However, my biggest frustration is going through the laborious process of changing times and temps on the 8 thermostat schedules and then have the changes not save and either reset back or in an occasional instance have changes I didn’t make. I am the only one of the four of us in the house with the app and the thermostats do not get changed by hand. The heating system is turned off most of the year because I’m located near the coast in San Diego where it doesn’t get very cold and I don’t have AC. It is December and I am just now turning the system on and adjusting the schedule in each zone and I’m going through the same long process multiple times because changes aren’t saving. Frustrating!

Replacement Thermostats. I’ve had Honeywell internet-compatible thermostats in my house for nearly six years, and they just stopped communicating with the internet after multiple calls with service. Luckily I got them at Costco! Costco returned them with no issues, and they also happened to have Nest thermostats available too. So I got a full refund for the old thermostats, and bought two new Nest Version 3 thermostats (as my house is divided into two areas). Replacing the first thermostat took a little longer than the second, as it was just getting to know how the unit works and confirming the wire schematic. The first unit connected to my router with no problems, but the second one kept failing at first. I ended up temporarily moving the second unit to the first unit’s location and got it to connect. After I moved it back to its correct location, it was still connecting ok. The only reason I gave it 4 out of 5 stars was that the actual application kept disconnecting after both thermostats were connected, and several times during installation. It’s almost like it reset, and you’d have to start the install from the beginning again with the Nest app.

Integration with Google has made things awful. We use our nest cameras as baby monitors. We like the capability to check them anywhere with WiFi and knew there would be trade offs given that these weren’t designed to be baby monitors. They’ve always been a bit spotty and the nest service has been down in the middle of the night at less than ideal times. However, now that they’ve forced users to merge a google account with nest account, we have had nothing but problems. We leave the app up all night to monitor our kiddos and it hasn’t stayed active without crashing in WEEKS. I have to wake up multiple times each night to re open the app and check on our kids. This is absolutely unacceptable especially given that they’re designed to be security cameras. I expected the service to improve from our previous issues with the integration with google accounts but it has been nothing but downhill from there. I am seriously considering a different product because the app experience is so poor. Get it together google. You’re supposed to set the gold standard for app experiences. If you’re a user reading this it’s probably too late and you’ve already bought the equipment to go with the app but if I’ve caught you early enough, steer clear.

Not horrible, not amazing, super annoying. This is more of a review for the nest device itself, the app being a secondary factor. It does seem to work/run more smoothly and consistently then the ecobee I previously had but only marginally. When it’s actually functioning, my biggest complaint is that it won’t allow you to set a temperature. It autocorrects to w/e temperature it ‘thinks’ it should be. When the device is fully charged it works fine enough but it only stays charged for a few hours at most and inevitably disconnects from wifi and the app due to low battery. This is when the thermostat stops responding and decides to maintain a 74 degree temperature no matter how many times I readjust it. Then I have to pull it off the wall and plug it in until it’s charged enough to work again which can take anywhere from 5 minutes to an hour and only works half the time. Some times I have to reset the device in addition to charging it before it will work. This is a daily occurrence. Not only is it frustrating and annoying but my pet St Bernard really doesn’t appreciate it. 74 is about 15 degrees too hot for him and it’s not so great for me either.

Great, intuitive, useful app for a great product (Nest thermostat).. I bought this thermostat at the same time I replaced my HVAC system a couple weeks ago, but I wish I'd gotten one sooner. I'm sure I've already saved money, because the learning function has already made it WAY easier to maintain a comfortable temperature, and I don't forget that I have the AC or heat on, and overshoot a comfortable temperature. I was really impressed how quickly it learned my habits, and began preempting my changes, so I find I'm quickly losing the habit of constantly thinking about the temperature, and I haven't found myself uncomfortable enough to be reminded since about day 2. It's really cool to be able to control it from my phone, but I find the more technical controls useful, and the data it records and aggregates is just as interesting and useful. I know this is supposed to be a review for the app, not the thermostat, but it's really just an aspect of the same product, so I believe it's relevant. It IS a solid, intuitive app, user friendly & well laid out, and it's an app for an undeniably great product. Pricey, but absolutely worth it.

Nest Cam Slow, Misses Events, needs App log in More Often. Something is going on with Nest Cam. Not as good as it used to be. Buffering often. I have Gig Fiber service and 4 Nest Cams. Lately Nest Cam keeps dropping out log in on the App. Several times I had a motion event then I quickly went to open App to view. Well it required I go through the cumbersome Google login procedure Again then security log in alert emails start after log in. This been happening more often recently. Also it’s been missing more events even when there has been no activity for hours. For example Nest Cam never alerted me of a postal delivery right in from of cam. This particular cam location is not in an area with much activity. I could scroll back and find delivery but this is cumbersome. In real-time cam view activity is lagging more than it used too. Used to be just seconds behind activity. Now running minutes. Had Nest Cams since 2014 and find the service slowly degrading since Google acquisition of Nest. Time to move on to other systems. Spinning circles go round and round and round. Our internet speed is unlimited and giga.

Horrible from start to finish. As with just about all of my nest products I’m mortified at how horrible this app performs. I’m so invested with nest at this point I feel stuck after buying a massive bundle package a year or so ago. They’re app crashes constantly and takes forever to load anything. They’re notifications would rather focus on shadows and bugs then the mail man or cars in my driveway. Their previews never load and instead I get a blank screen. While using the app or in between opening the app I am constantly logged out as is my wife on her phone. The quality of my WiFi doesn’t seem to matter but cameras are co stay my offline. The smoke detectors are constantly giving false smoke detections giving me a heart attack. They’re support is horrible and says use the google home app. Well that apps worse as you can’t open the app and see your cameras. You have to click on every camera to see it and it loads just as slowly and horribly as the nest app. I’m about to just throw it all in the trash and drop a bunch of money on a better product. You’d think a massive company like google would be on top of their tech and have something as sought after as this preforming like the public would expect it to do. So yourself a favor and look into other security options.

The new Eco mode function takes over control of the scheduling in a way that is difficult to manage. A few weeks ago, a message came up on the thermostat that we could save energy by going into Eco mode scheduling. That sounded fine to me. However, it turns out that just means that it turned the temperature down to 56° in the middle of the night and leaves it there, so that it’s freezing in the house in the morning. I looked at all the scheduling in the app and everything seem fine, but it wasn’t syncing with what the thermostats said, which was to take the temperature down to 56°, and then occasionally raise it to 62°. When you change the temperature manually, that would only last a few hours. I eventually figured out how to remove all of the programming, which is kind of a bummer because now there’s nothing really smart about the thermostat at all except that I can change it remotely from my phone. I will go back to doing some sort of scheduling, but I strongly suggest that you don’t except the Nest recommendation to let it do it for you. Too bad, because it would be a helpful and energy saving feature if it worked, but it’s not ready for prime time.

Outstanding system. I’ve had the nest thermostat for almost a year now, and I can say it’s money well spent. First, it was very easy to install. The instructions are easy to follow; I did not have to do any rework. I did not have to hire a professional. Programming the controls was also easy with step by step instructions. I like the fact that it self programs economic settings based on when you’re home. I’m single and working so it’s nice to know it is saving me money by reducing back the heating and cooling temps when I’m not home. And it does it automatically through a sensor that detects motion. This could, however, be a problem if you have a big dog. You can also control the settings using your smart phone, which is what I do pretty much all the time. I can even control it from work and by using Google voice. This system requires a dependable WiFi. If the WiFi goes off line, however, as it has done with me a few times, the system will still function but you won’t be able to control it from you smart phone. Once the WiFi is back on line, the thermostat will automatically resume previous settings. And best of all, it has saved me hundreds of dollars in utility savings. And it looks sharp on the wall. Well worth the money, and so easy for DIY’ers. Definitely worth a five-state rating!!

Was a good product until Google took over. I like the device and the app, by and large. I bought it well before Google bought out Nest, I would never buy one now. If Google weren’t trying to milk data out of it, it would be four or five stars. But since Google took over, it keeps trying to get me to move from the old Nest account to tying it instead to a Google account, which would open me to all kinds of privacy exposure I don’t want. And I can’t even access my Google account because it won’t let me use it any more without giving it my cell phone number. The claim that this is for “security” is ludicrous, I was a security researcher for a decade, and the only security effect is keeping people from making duplicate google accounts for spamming or other dubious purposes. Cell phone numbers have almost no value in authenticating people, since it’s easy to get a burner phone with virtually no ID certification. It does have some value for 2FA, but that’s not why Google is asking for it. So, when I have to replace the Nest, or if Google finally forces it to be tied to a Google account, it will be replaced by something that’s not a probable privacy nightmare.

New Google Cameras NO longer work with this APP. Very sad to say.. Update: Google is ending this apps use. The new Google/Nest cameras will NOT work on this app! The new cameras ONLY work on Google Home App as far as apps. All OLD & NEW Google cameras as well as the doorbell cameras and Google hub Max can be viewed on the Google Home APP or any Google screens both Hubs with screens or Google TV devices. The Nest Aware subscription works on old and new cameras and doorbells for now. It is a sad day that Google bought Nest and is now removed one of the best parts without fixing it. I know we all move on but really! How hard would it have been to keep this app and fix its issues. Maybe time to get out of the Google worked and go all into Ring as it is cheaper and now going to be FAR BETTER. Goodby Nest you had a good run. The App is overall OK Pros: Works fairly well to see camera and adjust the thermostat. Always logs in OK to account. Cons: for a company like Google I expect more. Thermostat should be on top Thermostat should show key info that it doesn’t like inside and outside temp along with set temp. Just the basic stuff large and up front. Not small and hidden The cameras should be in order I want. Like doorbell should be on top than any order I want. Why can’t I mix the order up? And if I can’t at least put the doorbell Nest on top. PLEASE

Great products that are very useful. I’ve had Nest Protects and Nest Learning Thermostats for a few years. The thermostat let’s you set it up so the furnace will shutdown in the event of a Carbon Monoxide alarm or a smoke alarm. Both are very important in each event. Shutting it down during a smoke event help slow the spread of smoke (smoke kills more people than fire). In a carbon monoxide event shutting down the furnace eliminates one possible source of CO. CO can be produced by anything that burns fuel (natural gas, propane, kerosene, gasoline and more). Speaking of CO, never ever run a gasoline powered anything inside your home or your garage (yes even with the garage door open) seems like you wouldn’t have to say that but, as a firefighter I have seen it happen dozens of times and it doesn’t end well. The smoke/CO combination alarms are great. They will notify you if there is an alarm so you can check on your home and see if it’s a real alarm or your kids cooking. For me, it’s much better and cheaper than an alarm system. Thank you Nest team

Nest Aware is Useless. I purchased a Nest outdoor camera and signed up as a paid subscriber for Nest Aware after my neighbor’s car was hit by a drunk driver a few years ago. Since then Nest has cancelled my Nest Aware service without notification multiple times, and each time they do I have to go through the entire onboarding process of entering my exact same credit card info, and setting up security zones and preferences. The repeated need to re-onboard with Nest Aware after they cancel my service without notice is very annoying. Annoying to the point where I end up going weeks without service. This has gotten worse recently and is starting to impact the safety of my family. In May, during a period in which Nest had cancelled my Nest Aware service we had someone rifle through our cars overnight while they were sitting in our driveway. So the next day I re-onboarded with Nest Aware, re-entered the exact same payment information, and setup security zones and preferences. Well Nest only gave me a trial subscription of Nest Aware, which ended very recently. And once again last night, during a period in which my Nest Aware service had been cancelled by Nest we had someone go through our cars and yet again I have no footage of it. Nest’s thermostat is great, but their Nest Aware service is useless and gives me no peace of mind whatsoever. I’ll be switching to Ring once we move to our new house.

Review of Nest after 4 years. I started using Nest in 2019. I purchased 8 cameras, 4 of which are currently working. When the cameras work, they produce good quality pictures. I contacted the Nest customer service to report warranty claims since 4 of my cameras quit working during the warranty period. The Nest customer service was a nightmare to connect with and to work with. It is difficult reaching a live human and when I did I was transferred multiple times to different departments to be put on hold and each time I would have to provide all of my information and claim data again to a different agent who would then put me on hold for several minutes and then come back to tell me that I needed to be transferred to yet another department. The experience was nothing less than than a customer service sketch that you would see on Saturday Night Live. I never did get all of my cameras replaced although I was told they would be replaced. I am a veteran and one of then agents did thank me for my service. Truth be know I just wanted my cameras replaced according to the warranty, but that didn’t happen. I have already begun using another system since my expensive experience with Nest has been so disappointing. Unfortunately I cannot recommend Nest and would advise looking at other security systems.

Needs hold feature and to be night shift worker friendly. Don’t get me wrong I love nest and nest products they are great. However, I have the Nest E and I wish that there was a temperature hold feature for this or something similar to that. I have attempted to troubleshoot this problem by clearing out The schedule and setting it two times but it always reverts back to Eco or the temperature goes up. I work nights which means I sleep during the day and since I live in a hot dry air and state waking up at 1300 hrs drenched in sweat because The thermostat and the app didn’t talk to each other showing my location and the thermostat were in the same place; the schedule that I set up wasn’t followed; or the fact that the thermostat did not detect any motion for an extended period of time. Not only is this a problem when I am sleeping on my work days as a nurse, but it’s also a problem on my off days when I just want to spend the morning in bed and after six or 7 AM it throws the temperature up to 86°. Google developers I know you can fix this and I hope you can even if it means downloading firmware to help and upgrading the app. I also know that these are changing times and more people are at home so even more now than ever the thermostat doesn’t know what the hell it’s doing because we are all home now. But you would really help an ER nurse out if you could truly get this fixed on the Nest E and other thermostat. Thanks

On The Fence because of Price of Unit. The nest is second to none. I have replaced three electronic thermostats and was hesitant to purchase the unit for couple reasons. I have Alexa units through out the house. The cost compared to other units. My only regret I should have bought it earlier. It’s easy to install and use. The Mobil app is so convenient. If your laying in bed you can adjust the temperature from your phone. If your away from your home you can monitor and change any setting remote. Ladies turned the heat up or air conditioning down no problem Mobil app! The features are amazing it’s a well thought out product. The unit view awakes when you look to see what the temp is.. Only negative about nest is if you have google workspace you have to create another email outside of workspace. The google nest product does not connect to google nest thermostat. That’s a very small one time inconvenience for the most sophisticated easy to use thermostats I have used as a home owner of over 30 years! On the fence but it! You won’t be disappointed but amazed with the quality and convenience of the unit.

Awful!! Tons of issues with the thermostat staying constant!!. I bought this thermostat because of my newborn son. I bought the additional sensor to keep in his room so no matter what his room stays warm. This stupid thermostat constantly gets stuck on a temperature, or doesn’t even properly use the sensor in his room that it end’s up being colder than it should be. I had to use a heater several times because of this god awful thermostat. I can’t sleep at night because it sometimes doesn’t turn on the heat. The app shows lets say its 67 and I have it set to 72, but it stays grey and doesn’t turn orange indicating heating. It just kept letting the house get colder and colder, and I had to get a space heater for my newborns room and stay wake until it warms up and turn it off. Biggest mistake I ever made trusting this thermostat and app to keep my newborn son safe and warm. As a parent you’re already barely sleeping because you have to feed them, but then not sleeping because of a freaking thermostat is beyond me. Im researching other thermostats now to purchase because of this stupid, god awful, poorly made product. I wish they just stopped selling this product and causing lots of people grief and headaches

Must migrate to Google to use the app!. I’m a new user of the Nest Thermostats and like the equipment so far. My issues is with their remote services, in particular, their requirement to migrate my account to my gmail so I can use their smart services. In order to do that, Nest wants to have access to my google home names and the names and emails of my google home members. Why do they need this information? When I asked this question of Nest support, the employee didn’t have an answer. I refused to allow Nest access to my private and personal information and, in return, Nest denied me access to their smart services. In a nutshell, I now have a very expensive manual thermostat with no accessible smart features! I cannot use my thermostats remotely, and the sensors are completely useless because I can’t access them unless I migrate my account to google sign-in. There is one workaround: create a bogus gmail account and use that only for Nest app. So I did that, because let’s face it, I got a smart thermostat so I didn’t have to get out of bed at 3 am to adjust the thermostat! Worked fine for a day but now my account is offline and the Nest solution is to restart my router and disrupt all the other services and devices on my router so Nest can find my wifi signal again!

Nest Thermostat App. Pros: -well built. -easy to install -built in lithium ion battery backup -Geofencing. -runs fan after the heat turns off for a couple minutes to get the rest of the heat out of the ductwork instead of heating the walls. -seems to connect well on both 2.4 and 5 G networks. - the app does well at showing the thermostat wire connections. Cons -does not work with Apple home kit which would put the Thermostat control right in the control center of the iPhone. I am hoping they add this in a future update! -no geofencing range limit that can be set. Not sure what range it is using. It would be great to at least know. -requires all home members who want to use geofencing (home/away) feature to have separate google accounts. -does seem to always recognize when I come home and doesn’t switch from Away to Home mode. -cannot set the cycle rate so the temps fluctuate way to much. I am guessing the different is about 2 or 3 degrees. This maintenance band is too wide. -both on the app and the thermostat it’s hard to know what temperatures you are looking at, is it the actual temperature or set point. Especially around the dial, it just uses points and does not list out the actual temperature. Very annoying. I don’t want to have to add up 1/2 degree tick marks. Include some numbers already. -lithium ion battery is probably not replaceable. Was a tough choice between this and the Emerson Sensi. Just hoping for some good updates now that google owns it.

One small thing that makes a big difference to me. The app itself works well. There are periods of time through the year where I would just like to run the fan on my furnace without being in heating or cooling mode. The nest thermostat can run the fan by itself, but when doing so it must be in heating or cooling mode. In spring, I like to circulate cool air from the basement through the house. I also like to leave windows open for fresh air, and circulate that air too. There are days where it’s 80* during the day and 50* at night. These are perfect days to leave windows open and periodically run the fan. However, for this to work with the nest, I have to set the cooling mode on and use a cooling set point above 80* to make sure the air conditioning isn’t coming on wastefully while windows are open. It’s not the end of the world, but an item that I believe should be simple functionality that would bring me to like the product better. If it worked as I would like it to, I could check in on the temperature with the app and run the fan during the day, without having to mess around and closely monitor temperatures.

Great system and app, but a little buggy on the google puck. I love having the convenience of a smart thermostat and all the bells and whistles it has. I particularly love the “at home” or “away” option, so when I’m not there it’s not running and I don’t have to worry about turning it off myself and when I get home from work the house has already started warming for me before I even get in the door! However, the app keeps logging out while I’m using it or I keep getting signed out somehow so when I open the app, I have to sign in… I think that’s because of the google puck through google home tho. That’s really annoying when you’re trying to warm up the house early in the morning or late at night. Almost defeats the purpose of having it on WiFi.. it’s quicker in that case to just go change it. Also, the motion sensor setting for “at home” or “away” is not practical. If you’re watching tv, you’re outside, have the thermostat in a hallway, or not where you are moving around, and it shuts the system off… I own my home and live alone so I don’t walk down the hall for hours some times on the weekend. Better to use phone location for “at home” or “away”, unless you have kids running around all day lol...

Works great until you change the WiFi Password. Worked great in -40 temp to 104degree F temperatures, night/Day, worked great for really almost a year. The girlfriend changed the WiFi password about a week ago, and since then I have tried and tried to get back in to the camera, it just won’t connect, google has no support for it in the end. Just leads you around for trouble shoot your issues, I only keep getting the C100-C119 codes. Trouble shoot them atleast 3 times a day for the last week. NO LUCK AT RECONNECTING. Google says try using your old password, umm yeah okay so change wifi back to original password, reset everything uninstalled the app etc etc tried to connect with it and still nothing. So changed password again disconnected everything then rebooted it all left the camera plugged in and gave it the password again, wouldn’t connect to wifi, dun matter how close u bring it to the router it won’t connect. Anyways I left it alone for almost the whole day and it connected for about 5mins. Then it just lost connection again. So $188 don’t seem like much to a lot of ppl but it’s a lot to me. ALSO GOOGLE JUST TOOK $60 from me to renew the fkin yearly plan for data I did cancel it and still yet to be reimbursed so there’s that too.

Safety. Feeling safe finally got my cameras working well. Wi if was split that helped. Now to get my two indoor ones operating. I can’t seem now to get my one side yard ine staying connected I yet ti still install my two inside ones I have been broken into three times I suffer with spinal cord injury / ptsd to much trauma Now have replaced doors with rod iron Up my WiFi So looking forward to a good camera system Before I forget I did also put in a whole house alarm monitoring system I’m to old now to believe I live in my used to good neighborhood since 1976 never had issues now these last 5 years robbed 3 times They stole my portrait my only one of my mother grandmother my family bible lots of my collected sluver some gold & precious stones I live by myself Have a Nefew who is staying for awhile your system is to me helpful but you can’t seem to keep connected just that one Start I’ve had friends bug the Nest cameras after I showed them mine Thank You I’m still working in mine after all these years I suffer with trauma

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Nest Hello. Awesome doorbell. Australiame who is at the front door would be pretty cool but the App crashes after 17secs and logs me out everytime. It simply doesnt work and Nest wants to charge $70 per year for this!?!? I think NOT! I read many reviews to see if anybody else has the same problem and surely enough they do! When will Nest fix the issue, nobody knows but I can say that its been several months now and still no fix. Not happy at all!

Does not play nice with google home. Purchased a nest protect unit to work with my google home and google nest pro. I found the nest app does not talk to the google home . I was hoping I would get notifications from my nest protect to my google speakers so I would be notified if there was issues or a fire in the other part of the house. This is not the case. I have spent a few hours trying to connect the two apps / logins together. This is very poor given the price point of the physical equipment

Will not be buying a nest product again.. This is my 3rd review on the same issue in nearly 12 months. This will not work on any of my 4 apple products, IPhone X and 3 iPads, 2 of which are running iOS 14 plus. Sure, I have a picture for 10 seconds then it crashes telling me to try again. I am very disappointed with this issue as it has not been fixed. Don’t advertise that it works with apple. It does work on my old Samsung S5 through the google play store app. Luckily I only purchased one nest camera 2 years ago. Read reviews before purchasing a product.

Time. Would be more efficient if you could see exact times all day off camera use or backup

Much better than Google Home. It does what it dose to do. I can see all of my cameras altogether without too much lag. It is a slow app, but faster than Google Home.

Unable to playback most videos. My cameras detect motion every hour or so for something as small as a bird passing through the gardens. Worst part of all is the app is laggy and rarely allows me to playback any of the recorded videos. For $9 a month they can forget about it until they fix these problems.

Google nest smoke and carbon monoxide detector. This is a great addition to the home, just had my first alarm go off letting me know I had something burning on the stove and smoke had filling the kitchen while I was in the lounge room, the detector there let me know which room had smoke. Highly recommended

Rarely works. Have google nest hub max, and it rarely works. Just says camera offline, when it’s not. It used to be alright when it was just google. Then Nest became part and it all went bad. Things like not being able to look at history more than a couple hours old.

Why I gave it just one star.. Most of the time the app just goes around and around trying to connect. Even when I’m in the same room as the camera. I have a very good and fast home network so I don’t understand why I can never have a look at what’s happening in the one room in my home that has a camera. When I first got the camera and set up nest, about 18 months ago, it worked perfectly. Every time there’s an update to the app I update it and it’s just got worse and worse, to the point where now hardly ever works. I don’t think it’s now a very good app at all. Sorry.

I love Nest. Being able to scroll back through time is the one reason I chose Google Nest and purchased so many cameras. So disappointed in the newer cameras I have purchased as they are not compatible with Nest and I feel like Google are trying to push us too Google home which is inferior to Nest which only has event based videos. Please bring the new cameras into Nest or have scrolling back through time in Home, as a home security device scrolling is the only reason I chose Google cams.

Google protect smoke detectors. Great product. Though hard to access. Love the night light function.

Absolutely garbage. Bought the cameras to replace dlink ones that stopped working after a year, it took multiple attempts by me and 2 and a half hours to troubleshoot via text on customer support, they finally added to google home app. Will not add to this (nest)app, rubbish customer support they have an option for calling but this never works so you have to do the whole thing by text. At three cameras costing $900 and a $18 month subscription the footage is great but it’s useless without customer service, would not bother with the headache again. I’ve also got a nest hub, tons of issues pretty much can’t use the camera in any app.

Comprehensive smart protection. Nest Protect offers a well designed sensor network that builds user confidence with its functional capability and good user interface. It is now more than a year since a network of eight battery powered units was installed. Early on one was either over sensitive or had a failure and was replaced. Feature customisation is both good and necessary in order to suit room by room requirements.

Smoke Alarm can’t share with Family. Nest app says you can’t add a family member because of Google Home. This is a “Critical Safety” addition to my home. Crippling the Nest app to force me to go to Google Home just so I can add a family member to monitor the safety of my home is absolutely ridiculous. I wouldn’t have bought it if I have to work between two ecosystems to get it to work with my family. No more Nest products for me.

Ponderous. Useful but irritatingly slow to show any camera stream or recording even though Internet connection is very fast. Cameras also don’t pay attention to home / away and stay on even though my phone is present and on LAN. Smoke detectors are great. Much room for improvement overall.

Nest cam. Such a great camera. Only problem is recommending service% tells me it is with another account holder. Unable to get any help. Just lucky it woke up and let me use recording again. Need better help option and not go around in circles. A dedicated 24/7 phone line would ease frustration. Can’t really recommend until service options are better. Thanks.

Love it !. So handy to be able to control the heater remotely. For instance, after being away for a few weeks, rather than returning to a cold home and bed, I simply switch the heating back on the day before from anywhere in the world and presto, the house is back to living temperature upon return.

App keeps crashing. Can something be done about the constant crashing. You try to review footage as it’s designed to do, to only keep getting kicked out and having to find that footage again and again!!!

Thermostat doesn’t keep correct time. In Australia, thermostat is inconsistently wrong by 2 hours. And sometimes the time is correct. Today, out by 2 hours, then correct, note out again. Makes it useless to set a schedule. Get your time servers working correctly. Been happening for a couple of months now

Used to be brilliant. Since google has taken over the product the app has become an exercise in frustration. A change in the wifi meant I had to reconfigure the two nests I have. It took me two days of resetting to factory settings and continually getting timeouts on trying to find the nest, trying to enter the wifi details and timeouts adding the nest to my account which btw I am refusing to convert to a google account. The alarms themselves are excellent but I will never buy one of these again because of google

Worst app ever. Camera worked great for a week but after that the app kept having issues. It won’t record most of the time and the clips that it does record won’t play. I used to be able to view a clip from the day and watch the playback but now it won’t play anymore.. it’s just a photo which is so useless. For something worth $230 I would expect it to work.. it won’t even do the bare minimum of what it supposed to.. useless product and app. Never buying nest cameras again

Good but keeps going offline. Still not reliable. The camera goes offline for no apparent reason and usually doesn’t reset unless you turn the device off and on. Not very helpful when you are away from the device.

Keeps crashing. Keeps saying there is a problem with Nest service Please try again in a few minutes but this has made it impossible to check the footage because keeps happening. It’s been weeks It needs an update to fix this problem. I pay a lot of money for this.

Nice, but…. … can’t get google nest camera to work with video calling to another google nest. Confusing as to how to fix it. Is is the old Google Duo app SW inside the Google home app or the Nest App itself, or other . Even the SW and HW names makes things confusing.

Nice and easy. We have had the nest doorbell (wired power) and 3 outside (wired) cameras for over 3 years now and they have worked flawlessly. I have them on a UPS along with my Comms gear so unless power goes out for over an hour we are covered. Not sure why they have moved away from the wired version? Overall very happy with the gear

Love but it needs some work. I subscribed to nest but wanted to change it to another location. I wasn’t able to figure out how to do this without cancelling and resubscribing

Was great, but now woeful. Purchased a few years ago and the app and cameras were great. Ever since Google took over it’s been glitchy, missing features, crashes, freezes etc. I don’t bother with it anymore and will look at something else.

Home presence. There’s a clash between Nest and Google Home when using phone to indicate your presence. Just which one you need to setup should be clarified because they don’t work together. Frustrating!!

Home/Away Assist Broken?. Home/Away assist use to work perfectly but now longer uses my phone location to determine if/when I get notifications. I get them constantly when my phone is at home.

Un-smart thermostat. This is one of the stupidest ideas ever. Unless you are always moving around in front of your thermostat, it can’t learn when you’re at home so you have to turn off the auto adjust. Then, even with all the smart settings off and just setting a schedule, often it will just leave the heater on even when scheduled to be off or off when scheduled to be on. Save yourself the trouble and just get a cheap ‘dumb’ thermostat from eBay.

Smoke and carbon detectors. These are great but the app keeps thinking that I have not set the app to run in the background and it is set to that automatically but every time I start up the app it tells me that it’s not and to set it to do so it is so annoying I have even deleted the app and reinstalled it to try and fix this problem but still never worked the support in the app is useless and does nothing at all it just brings up a blank page so over all the detectors are fantastic but the app and support is no good

Lags constantly. Worst app EVER !!! I bought a nest cam to use however the app is so slow and just has the loading bar on always so I can never actually speak through the microphone or see what is going on as it’s constantly in the loading mode. FIX YOUR APP!!!!!!

Not compatible?!. Bought the Nest cam and Nest Protect to go with our Nest home hub and the rest of our nest(google) speakers, lights and devices. They can’t merge onto one app, so we have to switch between google home and nest to view and/or use all of our devices. Not happy!

Brilliant - a huge improvement. Replaced our thermostat with a Nest thermostat in our holiday home and it is an absolute winner! Love being able to precisely control the temperature when we are not there, before we arrive etc and knowing for sure it hasn’t been accidentally left on unnecessarily. Huge money and energy saver and so easy to use - love it!!

Feeling safer since the cameras were put in my place inside and outside cameras. I wouldn’t be without them

Excellent camera and app. This is a god quality camera and app. It always connects no problem - unlike many others and this no name brand cameras that have SO much difficulty connecting. This is the best of the bunch.

Poor remote connectivity compared to other brands. Anytime I try see whats doing from a location away from home it won’t connect properly. Its not my internet. I have no issues at all with Kasa or d-link. Other features are great but the remote connectivity is why I rate it 1 star☹️

So much better than the google app. Please allow the app to run as a small window on your device so you can do other things while watching the camera.

Looking good and working well. Bought 2 of these (battery model). Very easy to set up and install. I used a google nest video on good guys website where I bought these. I was disappointed initially that the build date on these was over 2 years ago so 1/5 of appliance life has already gone (only identifiable once box was opened). Good guys were very good and gave proportionate refund which I was happy with. Installation on wall was very simple.

Awesome with a suggestion for developers. In the familiar face section different profiles of the same face should really be able to added together as one person. If I find more suggestions I’ll add to this. Developers please reply.

Great security. We have had Nest for about 5 years now! Find it great to check on our home and dog while we are away from the house! I can even check when I’m overseas ! Thanks

No way these products rate above 2. Just DONT. Get a NEST CAM. Simple problem. You have google home to bring things together. This app is designed to not do that and the products that require it sit outside of Google Home. Then if it a camera they require a subscription for it to be of any use. Get a Ring Cam, or Arlo, DO NOT use a Nest Cam. Just dont. Unless you only use the Nest app or a gmail only account. Like to pay extra. Nest and Home, once combined with an integrated storage plan and no limitation on the type of google account you have will be great. Until that point (and its completely unclear on packaging and in manuals) just dont. If its certified to work with any (workplace or gmail) account then thumbs up.

Great camera. So easy to set up. And sends you alerts which for us we use it for our birthing pups. So we can be anywhere and know what’s going on back home.

Very buggy. Doesn’t open every time. Video feed and sound is really unreliable even though I have really fast connection. So frustrated to have expensive cameras and subscription just it not to work properly. I can get better results with way cheaper cameras. Embarrassing from mega corporation like google.

Useless product, no support.. Be aware that the Nest thermostat, though lovely to use and look at, has a known WiFi failure flaw. Google pretend that they’ll look after you with a replacement unit, but then weasel out of it due to technicalities about addresses and point of purchase. Cannot warn strongly enough how disappointed I am.

App keeps crashing. Never used to happen but now it just crashes after a few seconds.

Tony. The subscription ended and now can’t renew anywhere as tried every avenue but it doesn’t load or redirects to blank file . Now I only get photos which are stored for a few hours ,would not recommend as no support

Buffers endlessly. Like other recent reviews, the update has broken the app. Takes forever to load. Video constantly buffers when I select events or scroll through the timeline. Please fix this. I pay $180 a year for this service so I expect it work. Very frustrating and am contemplating selling the camera and buying either a Eufy or Reolink to replace.

Google stuffed it.. Despite now being a google product you can’t link it to your google home. It’s not smart. It’s just a smoke detector that alerts my phone. I can’t link it to other smart devices and only the original account holder can access the app. $600 completely wasted. If you can, buy something else.

Not much memory. It is short recorded videos and it does not stay for long to be available so checking videos after a while is not possible

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Camera does not capture motions a lot of times.. The camera does not capture motions a lot of times or there is a long delay with the doorbell where we wouldn’t get the notification until the person or car have left our driveway. Going back to view the past motions/screenshots or videos in the timeline, the screenshot often does not load even after waiting for a long time. The screenshot that is available for viewing does not go back to more than 5 hours sometimes. A few times Nest app would shut off while it is being used. It would also close and asked us to log-on a couple of times while using the baby monitor. It was reliable when we first got the Nest but for the last two years or so it needs great improvement to be useful and reliable.

If you use an iPhone don’t bother!. Continuously freezes and has become totally useless since the last update. It seems to work for a short period of time then get glitchy. Uninstalled and reinstalled it numerous times. Had it for years but it’s a mess now.

Not user friendly.. We find the nest sickening. When I set a schedule for heat it still has a mind of its own and switches set temp. We had a technician come in and reset everything so i could just operate it manually. It still changes temp and goes to eco all the time on its own. so annoying. i miss my old one.

It has a mind if it’s own. I feel like it’s always going on and driving my bills up! Creating schedules I never want.

App keeps asking for more permission. Every single time I use the app it asks me to give it more permission so it can use the stay/away feature, which I don’t want to use. There is no way to deactivate this notification. Why?? It’s a seriously annoying nuisance.

Terrible App. Work fine until I migrated with google app nothing works on any application. I redid the app and thermostat not working cannot control heat or air. Thanks google

BAD FOR PETS!. I have a dog and the thermostat keeps going into Economy during scorching temperatures when I’m away. I even TURNED OFF location service to NEVER and turned off option to stop automatically turning to economy. Economy is 26! Way to hot for my pet. There needs to be economy for PETS that are left at home!

Biggest pieces of junk out there. The ONLY security cam in the WORLD that freezes up and gives you the never ending spinning wheel when something moves in the frame, a vehicle drives by, it freezes, a person walks by, it freezes, the wind blows, it freezes. NONE of the other brands I have do this, never, not once. Been going on for YEARS and I’m finally selling this junk.

Works exactly as it should.. Easy to adjust remotely.

Doorbell sucks!. Door bell sucks as it sometimes works and often, it will delayed by so long that you miss the person who rang it.

After transition to Google - the app has become pathetic!!!!!!!. I think there is no connect between the two apps - Nest kicks us to Google Home and Google Home sends us back to Nest - this just an unbelievable nightmare. If I find a third rate option, I would switch over without blinking an eyelid!!!!!! The interface between the two apps is just horrible!!!!!!

Google data. Not a fan of the forced google data conversion. I get it. But no choice given.

Cost. None of the packaging or advertising says you have to PAY for the recorded video. It’s free for the first month but then they cut you off. Now I’m stuck with 4 camera’s that only take a snap shot and hold it for 4 hours. RIP OFF!!!!

Schedule. Awful- can’t erase this so the unit has a mind of its own- not smart.

Absolute garbage. I use the app for my Nest camera and it’s absolute garbage. If I want to review footage from the previous night it’s nearly impossible. Endless loading time, boot up time, a serious lack of controls or scrubbing options. The camera works. The footage records. But you can’t view it!

Useless thermostat. Very dissatisfied with the proudest

The nest is too challenging!. I have used the nest for 9 months and just when I think I’ve got it figured out there’s another challenge. Btw…it’s just not me. I’ve asked for help from far more technologically savvy people and they r just as frustrated.

Very very slow. This app has gotten so slow it’s basically unusable for more than a couple cameras. Very disappointing.

App not working. The app keeps crashing and signing out, I can’t set a temperature on it, which also keeps changing throughout the day… it set a schedule on its own and now I have to manually change every time the AC goes on when I don’t want it to go on.

No, I didn’t forget my password. Horrible! Every once in a while the app forces you to re-sign in. And then your password doesn’t work. And, no, I didn’t forget it because I have it written down. How is that possible? Bad app.

Terrible App. Constant freezing Have to pay a monthly to be able to use 99% of its features Signs me out almost everyday. Such a horrible user experience

Very disappointing. Goes offline frequently. Take way too long to turn on the camera, if it turns on at all. It is a very poor value for the money. Over-priced.

Nest app. Very disappointed since google took over😞

Not impressed. I just want it to be the temperature I want it to be. I don’t care about the energy. There are way too many energy features. Even when I think I have it turned off. It’s now 2am and it’s still hotter than I want in my house. The fact I’m up writing this review should tell you something.

Door bell setup. Cannot complete the set up. Poor app, I have it working on Google home with ease, but a share that Nest app does not work.

Google. The app worked fine until it merged with google. Now I get heat when it’s set to cool and when I try to find out why this happens the thermostat goes off line and says there’s no internet even though all my other devices appear to be online. I’m sick and tired of systems blaming my equipment when clearly the problem is at the other end. In short I wish google would just bugger off.

Freezes every now and then. Sometime

The nest. The nest will watch over your home and it will not be too much time

Basic. For something owned by Google you would think that this app would be more intuitive.

Love it but... I love this app but what I find frustrating and they need to fix is torturing to turn the heat on and it keeps going on Eco mode... what gives!?!?

Needs improvement. Stop asking me to set up in Google. No thanks!!! Times 1000

Need to work on app .When checking notifications keep buffering on screen.. Need to improve app . When checking notifications like person detection or motion detection video hard to play keep buffering. Sometimes hard to open or open very late.

Save your money. Useless app. Super slow data access even on a 3 Gbps fiber optics line. Don't buy nest cameras. There is no benefit. On rare occasions when you need it, it will fail to deliver results. Save your money or buy something more professional, not this gimmick.

Nest. Great stuff. But the batteries aren’t the best.

A+++. Great Product!!

Too expensive and slow load times. For the cost, should be a lot better

Eco leaf. Eco auto on sucks it sucks

Terrible app!. Give me back camera access via google home app!

Hate it. Despite disabling all the auto temperature settings, it keeps changing to whatever it wants. Now it came with ‘seasonal savings’ and there is no way to change it

I can remotely control. I can control the nest thermostat from either my iPad or phone. Easily, while in transit I can adjust the temperature for my arrival . Super technology. #NEST

App sucks get a ring doorbell instead. The app is awful in terms of the door bell footage. The front door footage never loads and gets false triggered all the time. The actual door bell itself doesn’t chime when u ring it even though chime is on in the settings. If you need a good reliable doorbell and a good reliable app I recommend ring 10 time out of 10

Significantly slower and less capable. This app used to work like a charm when we paid a monthly subscription the camera is shy…. Doesn’t show video feed when someone rings the doorbell but notifies me if a dog farts while walking 20ft away from the doorbell. Useless fee. Now that we don’t, it’s slow and unreliable. (Latest iPhone and fibre internet connection)

Buggy. Shows me "away" when I'm home sometimes but only intermittently and regardless of my settings. Because of that I'm unable to use the feature that automatically sets Eco temps when I'm away. I've read complaints online about the same thing from other users. Developers are very slow to take care of this.

Absolutely terrible. Connectivity sucks. Great time to be kicked out of the app when someone's at the door and you're trying to communicate with them🙄happened twice in one sitting. Every time I actually need to interact with my camera it cuts out. What's the point of it then? Useless!

Tripping- warning -waste of money. I've had this fire alarm since 2018- it worked great and dependable. And now it just started to crap out of me. Twice the smoke alarm has gone off when there is no smoke in the apartment- I had to leave my work twice because this happened. I was so worrried for my dogs thinking there was a fire in my building :/ This product is a waste of money if it just fails to do its job - and if anything makes your life harder. Once the alarm freaks out and says there's smoke in detected area, after a little while it then says it's batteries are dying. Even though I just put fresh new batteries in. Google needs to fix this bug- I'm never going to recommend this product as it is not dependable or worth the cost.

Don’t subscribe? Expect massive delays. If I get a doorbell ring notification and click on my app it takes a solid 20 seconds to show you your front door even when connected to wifi and on a brand new phone. Oh and it doesn’t show you anything more than a thumbnail either.

Bob L. It was awesome until they merged with Google.. seems like they lock you out every two weeks and you have to punch in your password again n again

Junk. Waste of money, since merger with google it changes temperature when it feels like or just turns your AC or heat off, constantly signing in wanting to share my data,

App logs you out every 30 seconds. The cameras are great! However I’ve been dealing with this issue with the Nest App for iOS that basically logs me out every 30 seconds. I would love to get more cameras for my house, but I will have to look for other brands since not having access to my cameras when I need them is critical to me. I’ve seen many users having the same issue for years and no fix was provided by Nest/Google.

Keeps switching to Away. Turns the AC and Heat off randomly. Types the review in white color on white background.

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NEST thermostat. Since this miami apt is my second home, I wanted to be able to set my temp at 73 while I’m away for 8 mo. It is not that easy to set up like a regular manual thermostat. Several features specific to NEST must be turned OFF One needs to override the ‘learning’ feature, turn off the schedule function, and also turn off the Eco function. Otherwise the apt won’t be kept at 73. It would most likely end up warmer and more humid than the set temp since NEST works best when a living thing is moving and is detected in the apt. The Eco feature keeps the temp higher as this is an energy saving feature. I don’t want my energy saved. I want to keep it at a specific temp. Last season when I came back, my stainless refrigerator door had rusted And the whole refrigerator had to be replaced $$$$$$. Was not worth the energy savings

Shut off furnace while we’re away and nearly froze our pipes. Our nest was installed in the fall for the heating season and had worked fine until we returned from a 5 day trip away for New Years weekend. We found the house at 40 degrees and the nest had basically shut off our furnace. We could not get it started and had to call our oil company to troubleshoot it. We normally set our temp at 60 while away and the history of furnace usage said the furnace was not on for the 2 days before we got home, yet the nest sent us a message that the temp was normal that morning at 5am. There was nothing normal about the house conditions at that time. The house temp was in the mid to low 40’s when it sent that message. We were lucky our pipes did not freeze. Needless to say the algorithm has a big problem and we are not happy with the nest. We just went away for a day and kept checking it remotely to make sure it was going wacky again. I think the nest programmers need to seriously check their learning algorithms for some problem. Be careful other users.

“Learning” thermostat. As I write this review, it is completely appropriate that I cannot see any of the words I am writing in the Nest app. It is really funny, actually. Maybe it’s be because I’m giving the entire ecosystem 2 stars. Sadly, to say Nest is “learning” would be a misnomer. I can set a schedule and within seconds, go back to it and find that Nest has changed that schedule, sometimes drastically. Sometimes, especially in the summer, despite me being home and despite me walking past either of our Nest thermostats, I’ll notice that the thermostats have crept up to terribly hot levels, I conducive to comfort or even to a person’s health. If I hadn’t invested so much in all of our Google devices throughout our home, I’d trash these products and start with another brand. Unfortunately, we are saddled with dozens of Google products throughout our home that work occasionally the way they were meant to run, but usually cause far too many problems for what they are worth. It’s a poor ecosystem. Then again, why am I even writing this review, considering the fact that I cannot even see what I am writing.

This product is crap. Have been using this nest thermostat for 6 months. Was installed by our furnace contractor with a new furnace and A/C system. The thermostat location is in the hall way upstairs. They next controls the HVAC system for the upstairs floor. Biggest problem was temp at hallway and bedroom differ by several degrees. Purchased and installed a separate sensor for the bedroom to use that location to sense temperature. That was a mistake. When you read the temperature on the dial it doesn’t tell you which sensor it’s reading. Trying to adjust for location was a frustrating and useless experience. Secondly the motion sensor to determine if you are home is another loser. If we didn’t walk by the thermostat several times a day it assumes you are not home and goes to sleep. Temperature will read 72 but actual temp is 78 because it went to sleep. This thermostat goes to sleep a lot. It loves to sleep. That’s its favorite mode. Doing nothing. Turned off all external sensors, all motion detection, all eco features. Now it’s dumb as a doorknob. Hopefully it will stay awake long enough to actually cool the house. Expensive piece of garbage.

Nest Camera Helps Save My Dog. This camera has been a life saver, literally but before we get to here are the important bullet points: - The setup took a few minutes and was straight forward, super simple - The quality of the camera is great, auto nighttime mode works seamlessly - Unlike other cameras and services the Nest works 100% of the time. The monitoring site has never been done and I’ve never had any issues with the camera in the year I’ve owned it. I have a lot of friends that brag a out their cost savings but to only have issues. I specifically purchased the camera to check in on my senior bulldog. While on a trip across the country she passed out while her pet sitter was feeding her. She immediately stood up finished eating and went for a walk, making the pet sitter feel comfortable enough to leave her but worried enough to call me. I immediately reviewed the camera and it was clear to me it was a heart arrhythmia episode, panicked I called a friend and asked her to rush my bulldog to the emergency vet. With the help of her cardiologist she pulled through, BUT if I wasn’t able to easily review the camera while driving in a car in the middle of the dessert she would have passed away that night at home alone. So it’s not just the camera it’s the whole package, the quality and consistency.

Nest app was great until Google started muddying the water. I love the Nest app. The UI is great! However, Google started merging it with Google Home and then stopped halfway. The result… I just bought 2 outdoor cams to compliment my existing doorbell. However, the Nest app doesn’t recognize the new cameras and instead tells me to install them thru the Home app. Installing through the Home app was easy, but the 2 apps don’t sync so now I’m stuck using Google’s crappy Home app UI. I wish Google would continue to support the Nest app, but it looks like they’ve abandoned it since no 2nd Gen products will be accepted. The Home app UI is horribly unintuitive and limited. You can’t even update your WiFi password. You have to remove a camera from your account and reinstall it to do that. What?! You’d think a trillion dollar tech company would be on their game, but you’d be wrong.

Amazing customer service!!!. I bought my nest almost a year ago and have loved love it so much that I bought one as a gift for my brother. It is such a neat peace of tech but that isn’t even the best part. The best part is the customer service you get if anything goes wrong. My nest stopped working, just one of those things right as temps started to get hot. I called their tech support and all I can say is WOW!! They’re so worth every penny and more I spent on that nest. The tech Noelia stayed on the phone with me until she got my AC working temporarily and she is rushing me out a new unit. It was easy to get my AC working again and she walked me through it step by step and waiting on the line to make sure we had air. They not only have super cool gadgets to make your home convenient and efficient but they have AMAZING representatives to help you with everything you need and I didn’t have to call India. Lol. I LOVE LOVE this company and my nest learning thermostat. Thank you guys.

The app is slow and laggy. So just to clarify why I called the app slow in my title, I have a combination of Ring and Nest Devices but mostly Nest. I have Outdoor and indoor cameras for both, a few Nest thermostats, Nest X Yale deadbolt and i also used to have the Ring video doorbell and got rid of it as the app was slow to open when an event was triggered and had laggy video. To counter that I got a new Nest Doorbell and replaced the Ring video doorbell. As you can see I am quite heavily invested in the Nest ecosystem. The Nest app is now the painfully slow app and it seems Ring updated their app and it is now quick and highly responsive... So much so that when deciding which company to use for home security I went with Ring because the app is just that much quicker to react. In its current state I do not recommend this app and thus unfortunately can not recommend Nest products because this is a security issue and the faster the response the sooner you can deal with any issues/threats/what-not. Maybe Nest should have two apps one for Thermostats and other smart devices and those that focus on Video and home-security another quicker app.

App has been awful since migrating to Google account. I’d been pretty much satisfied with the nest app for the nearly 4 years that I’ve been using it - until, that is, I made the stupid mistake of migrating my Nest account over to Google… Since then, I have repeatedly, frequently, and unpredictably been asked to re-authenticate on my iphone and grant permission for the sharing of data between Nest and Google.,. And since my Google account password is long and complex, and I don’t have it memorized, It turns the simple task of making a change to my thermostat (E.G.putting it in Eco mode as I’m leaving the house) into an annoying and inconvenient waste of 7-8 minutes of my time... this will inevitably happen at the most inconvenient of times (e.g. as I am in a rush for an appointment)… Nest second-level support tells me that this is what the normal behavior of the Nest app after migrating over to the Google account, and that there is no workaround…They do not seem to understand how annoying this new app behavior is… I am ready to rip out my nest thermostat and nest cams and now will definitely NOT be purchasing a Nest/Google security system as I had planned…

Disappointed. The app is clunky. Setting up a schedule should be easier. Nest forced to me to accept seasonal changes which then changed my preprogrammed temperatures. My home is cold not doing the program I set up….frustrating. Next year with the seasonal adjustments be more drastic????It says I joined the program, but there was only an option to accept the program or learn more about the program. It was circle of choices forcing me to accept the program. I couldn’t get the display off my T stat until I accepted the program. I was able to opt out after going to the next website and being forced to join another energy saving program which then allowed me to turn off the seasonal adjustments. They make it challenging to figure how to opt out. Can’t do it through the app. Bonus now I have to reprogram all 3 of my nest thermostats again back the schedule I originally programmed on the clunky app. Waste of time. I wish I would have invested in different smart thermostats. I work for top 5 national builder and we have moved to a different smart thermostat because too many of our customers have complained.

A Life Saver!!. My 80 year old mother lived by herself and started falling. One day after several people tried contacting her by phone, I went to check on her and found her laying on her bathroom floor. Upon paramedics arrival they estimated she had been on the floor for a couple of hours due to dry blood from where she hit her head due to a fall. That’s when Nest cameras came into our lives !!! I needed something I could check on her without drilling into apartment walls that was not allowed. My brother suggested and came and set up 2 camera’s. One in her living room and one in her bedroom. My mom has Alzheimer’s and Dementia and has lived with 2 alternating caregivers for almost 3years now. I can keep a close eye on her, I have been able to assist the caregivers in time of need and my moms confusion by talking to my mom through the cameras and I cannot stress how these cameras has tremendously and so outstanding has helped to keep my mother home and safe and has been absolutely a BLESSING TO HAVE!!

Google ruined the Nest APP. Like the vast majority of Nest product owners, once Google decided to force everyone to migrate, they also decided not to improve or fix the APP’s severe bugs that were created once Google created Nest Aware. All the reviews for the past year have been poor. And on top of the freezing, crashing, frozen video, opening lag, loading lad, buffering lag, signing out issue, APP overheating your device, etc. which all got progressively worse, they simply stopped updating the APP, even thought the complaints about major bugs in the APP have grown. It has been 4 months and Google has screwed over all their Nest customers. And on top of that, their customer service is absolute trash. I went back and forth with them showing them detailed video of the APPs performance issues, and then they blamed my wifi. Then I showed them video of the cameras streaming perfectly when accessing Nest through a web browser, and they said they would look into it. That was about 4-5 months ago. For those looking to buy new porducts, these cameras are great, but Google absolutely destroyed the experience. The APP is absolutely uselsss.

Trash Application for a Trash Thermostat. Save your money and buy a different thermostat. The Nest isn’t a smart thermostat, it’s an expensive basic hardwired thermostat. If you expect to be able to control this thermostat from your phone, think again. The app works maybe 20% of the time. The other 80% you’ll see the application is offline, but when you walk to the thermostat the thermostat is online and you can control it just fine as the expensive dumb hardwired manual thermostat it is. Don’t waste your money thinking you’ll be able to control your thermostat from anywhere other than right in front of it because the application never works. Save your money and either buy a cheap, basic thermostat since you’ll be walking to it anyways - or - do what my heating and air specialist advised me after it was too late and buy a Honeywell. I’ve had this piece of trash for two years too long and am at the point of insanity over it’s dumb thermostat capabilities, I will be calling it a loss and throwing it in the dumpster where it belongs.

So far, so good. We’ve had the Nest for about 6 months now, and while I don’t know if it’s saving us any money by using, it is so nice to be able to set it to a specific temperature vs. the old thermostat which had the little slide lever on the bottom, and you slide it to the right for a higher temp or to the left for a lower temp, but there was no indication as to what actual temp you were sliding it on to. I also love that I can control the Nest from my phone. If I’m in bed and want the temp moved up or down you grab your phone and change it. That said you can also program it to be a certain temp at a certain time of day. This is great in the winter time, when everyone is out of the house at school or work, and want the house warmed a bit by the time everyone gets home. While we haven’t yet gotten into the full swing of summer, I highly recommend the Nest. Its easy to use and makes controlling the temps in your home a breeze.

Too Many Steps. Is there a temp HOLD button?. They haven’t made a good interface update in years! When u have two thermostats , ie one upstairs and one downstairs you should be able to see temperature for both at the same time. This app makes you click too left corner to then click again to choose which thermostat to view to see temp and then click to adjust. The circles (both) that show thermostats should ALWAYS appear on screen when you log into app so you can quickly see temp and change if desired. Also when looking at schedule it would be nice to have the time stamps fonts bigger. Hard to see small type especially at night. I think they are also missing a common thermostat function called ‘hold’ where you can set and keep at that temp until changed. With Nest it will change to next temp on schedule. I don’t see HOlLD— unless I’m missing it?? Easy stuff for Nest to fix. Hope they do. I like the thermostat. App should be great, not just ok. —-Still hasn’t had a good app or product update in two years. Also schedule settings are small to see timeline. Also that mode crashes often. Fix it already will ya.

Literally a Life Saver. You never know how valuable something is (or if it even works!) until you *have* to. For us, that experience was with our Nest Fire and CO2 detector. When we needed to replace old detectors, I chose to pay a little more for Nest. Would it pay off; would it be worth it? We figured probably not, but we installed them anyway. This holiday season, we were 900 miles away - certainly not thinking of home. At church, I went to silence my phone & noticed a Nest alert that there was smoke detected in our home. Surprisingly calm, I called our local fire dispatch & contacted neighbors and family. By the time the fire department arrived, smoke filled our home. The cause: an overheated furnace! Our home was likely saved because of that Nest alert. We can deal with minor smoke damage! That decision to buy a Nest product made all the difference in the world. It worked exactly as expected, when needed most, and we are forever grateful.

Great — love the app and Nest thermostat. I definitely recommend the app!The app does some of what you’d think, but coming from Google it’s weak. I think it could be much better. 1) It should show what you can see on the thermometer itself: inside temp & humidity as well as outside weather 2) Setting an initial schedule is horrendous. You can’t copy & paste rows. So sad especially given that Google owns google docs. I mean c’mon! Get your act together. 3) The reporting is also weak. My first report after having the app for a month said I hadn’t used any energy (in July with central a/c).Wait what?! 4) Speaking of, since it connects directly to my electricity provider it should be able to give real time stats on usage. Kinda a no-brainer. 5) Is google just making this a weak app because it’s for iOS? Anyway, to make a long story longer...make it better, Google. Show us you can do better, please.

Resolved our problems. We have a large home with 12 smoke alarms. We have had issues for 4 years with the standard smoke detectors going off randomly all at once with humidity and other times where they went off all at once for no apparent reasons. The fire department had to come out 3 times and our electrician came out several times to try and troubleshoot the problem. We narrowed it down to the smoke alarms. I knew I needed a very high quality and intelligent smoke alarm that could isolate which smoke alarm had the issue. I also wanted to have access to know if the smoke alarm was functioning properly. Nest Home Protect had all of the technology we needed and we just installed all 12 yesterday and we love how they operate. It was an expensive option but well worth the peace of mind knowing we do t ha e to listen to the chirps and guess which alarm needs a battery. I would highly recommend this to anyone!

Auto Schedule. I set my auto schedule to run all week at 72 during the day and 70 at night and my thermostat keeps running the A/C at 69 F even when I’m not home and I’ve set my auto schedule thermostat manually and on this app multiple times to run at 72 during the day and 70 overnight and my A/C just keeps running continuously during the day when I’m not even home. I keep setting it at 70-72 and it just changes the A/C to run at 69. Then I wake up covered in sweat overnight because it’s not running at all. What’s the point of setting auto schedule or even manually adjusting the thermostat when it just runs whenever it wants to at the temp it’s not supposed to be running at? My utility bill is gonna be SO high because the system is overriding any manual or automatic setting. Anyway to fix this? I have a friend who’s gonna come look at the unit but I’m scared for what my bill is going to look like.

Solid app. I have two buildings each with their own Nest thermostat, so it is great to control them both from a single app. The home/away feature I fairly reliable at one place, but at my townhouse it seems to struggle with whether or not I’m home. I found that I had applied a setting so that the app would only get my location data when it was open, so it often wouldn’t know where I was. It’s still a trade off for me to decide between the home away feature and the implications of yet another service that is continually tracking where I am. It would be nice if it could detect my presence in the building through WiFi (proximity to the thermostat) rather than continually tracking where I am. The app is easy to use and mostly intuitive. The only improvement I’d like to see is to make it easier to work with two thermostats. It’s a little clunky the way you currently have to switch between them.

Huge latency and low reliability. If i could give this app 0 stars I would. We use it with the Nest camera that we opted to use as a baby monitor. Total waste. We chose it because of the 2 way communication option and importantly, that your voice sounds like yours rather than something mechanical. This is critical when you’re using the device to communicate with the baby and soothe it over the monitor during night wake ups. Latency slows your ability to respond to the child crying immediately. But the worst thing about this app is that it CONSTANTLY goes offline. And NO, it odd not the Wi-Fi connection. We’ve checked and rechecked a million times. It does the same thing on other’ networks when we’ve taken it with us to use elsewhere. This is a problem when your baby is crying and you cannot hear and respond because this awful app is offline YET AGAIN. You then have to close and reopen it and connect to the microphone, which all takes a while because of the latency issue. By then baby’s crying has escalated to point of no return, the whole household is awake and the Nest is offline. AGAIN.

Great products. I have 8 Nest Smoke detectors and the door lock. The smoke are great if you have a dog,a voice gives you a warning that it detects smoke and that the alarm will sound and the alarm is loud. That gives you time to cancel the alarm before it sounds. My dogs don’t stress out for a false alarm anymore. The night light option is fantastic. They light the way for me downstairs so I don’t have to put the bright lights on and possibly wake the house when I leave early in the AM. The door lock is great because my son doesn’t need to worry about losing or forgetting his door key. He just types his number and he’s in. Then the thermostat which was the first Nest product I bought is the best of the lot. It learns our schedule and then it automatically adjusts the temperature accordingly. Plus a few nice options like displaying the time or temperature etc. all in all these are fantastic products. I highly recommend them.

Nest T-stat is awesome!. I’ve had this Nest thermostat just over 6 years & it is by far the best thermostat I’ve ever had! First of all it’s extremely reliable! However the best part is the savings & comfort that comes with it! The temperature goes to whatever “away temp” on its own automatically when everyone leaves our home & then goes back to my normal setting when you walk in the door. I can also go to the Nest app on my way home & set the temp of my choice if I want to! It also learns the temps we like at certain times throughout the day if I want it to do so. I also think it’s cool that the thermostat screen is blank until I walk up to it & then it comes to life. I’ve recommended this thermostat to many people & absolutely everyone that has took my advice & bought it loves it just as much as I do! I have the first generation so I can only imagine that it has gotten better which is hard for me to believe. All I can say is buy one! I promise that you will love it too!

Nestatic !!!. We have had multiple Nest thermostats and cameras in our homes and rental properties. For the cost, ease of installation and operation, quality of product and performance we feel they are one of the best on the market in their level of products. There obviously is higher end cameras out there and we’ve had them but they required a lot more labor to install, more equipment to operate and were harder to view and operate remotely. Our only complaint is when we lose power, even just a flicker of power, two of our current 5 cameras on our home won’t come back on until we power them off and right back on again. It makes no sense that what causes them to lose connection is what it takes to get them back on. It is very frustrating when we’re away for extended periods of time and lose two of our security cameras.

Won’t stay running. I would love to give a good review but can not. My furnace had no problem with keeping my house warm until I got the nest thermostat. Now? Cold house every morning this cold season. The problem? Thermostat calls for heat furnace turns on runs for a few minutes and shuts off. I go to thermostat it’s still calling for heat but furnace is shutting down, once it goes through the lengthy shut down process of running the fan to cool off the heat exchanger it eventually shuts down, thermostat still calling for heat but furnace is off. Then it starts the process of starting up the furnace only to run for a few minutes and shut off. On, off, on/off on/off anytime the furnace is calling for heat, the furnace doesn’t stand a chance of EVER getting the house up to temp when it’s 4 degrees outside because it’s always starting up and shutting down, during these events the fan is running but no heat and there’s nothing I can do about that. SO THIS GREAT “ENERGY EFFICIENT (P.O.S.) Thermostat” makes my furnace run constantly but it can’t keep the house warm. I’m completely disgusted and at my wits end. Putting a cheap one on that WORKS!

Learning about the 3rd generation Nest. I’m giving this a three star based on the Nest’s integration, and warm gaps in which the entire second level isn’t being cooled. I tried using the Nest thermostat on level one of my home, (my home is dual level) on level one my furnace has a humidifier for the winter months, forced heat can be very dry when not conditioned by humidity. The Nest unit won’t function with a humidifier attached, it made my furnace produce 20Hz bass sounds, and within minutes my entire system would shut down. On the second level the Nest tends to cool when it desires to do so, even when I’m in the room I can feel warm areas that were normally cool and comfortable. I gave the Nest g3 time to learn my movements within the room, but I’ve noticed that the only areas that’s close to my vents coverages are cooled. I’m going to give this unit the benefit of doubt, holding out hope that the Nest will soon adjust to my preferences. As for level one, I’ve gone back to my old school thermostat until I can find a replacement.

Ver nice thermostat!. I’m an AC service tech and thought I’d write a little bit on my first NEST thermostat installed a few weeks ago. I was a little hesitant to replace my perfectly good Pro9000 but, so far, I’m extremely pleased and a little impressed! I’ve owned various Honeywell stats (which were all great btw) but with more customers purchasing or requesting NEST stats, I decided to try one and learn the features better so I can better assist customers when asked about them. Being in the HVAC field, what makes me really like this NEST stat (besides it’s super sexy design) is it’s available features like farsight, optional eco settings, and it’s overall ease of use. The NEST is not a touchscreen stat but it’s easier to navigate than my Honeywell Pro9000! Also, if you have Google assistant and other google home products it’s the stat to have as it’s super easy to set up and performs great. Looking forward to seeing how it holds up.

Nest Cameras. I currently have nest cameras as well as Ring and Arlo. By leaps and bounds the Nest cameras are better. Pros: 1: The picture quality and reliability 2: The night vision is far better 3: the recording time is longer thus capturing more of any event Cons: The only complaint is the newer version no longer works with the nest app and require Google Home app which is frustrating having to switch between when trying to rush for another angle or view. Ring Cameras: The only Ring camera I’m ok with is the doorbell camera simply because it’s covered and does not get condensation on it allowing for a continuous clear view. The others get condensation and or ice on them and the picture quality is worthless. Arlo Cameras: The Arlo cameras hold only advantage for me at my location and that is Wi-Fi range from the home. Meaning I can place them further up the driveway for advance warning. While the Arlo cameras also get condensation on them they are still an improvement over the Ring Cameras. However the record time is so short you may miss way to much of the event. All in all I highly recommend this Nest Cameras as I’ve had little to no issues with them. As time progresses and funding is right I fully intended to replace the Ring Cameras with Nest. I sincerely hope this help’s because it’s my honest review and I am not being paid to do so lol

Good but needs better support. Have three cameras, they work very well , so why four stars , if you have a tech problem they have people to help you but if you try to talk to someone about a financial matter forget it , that has to change , I spent on the phone three times trying to correct a problem on there end , the first time it was supposedly corrected , next month same problem spent over hour again with a tech trying to explain to me how to correct a financial problem he know nothing about and had no way to connect me to someone who could help , after over hour gave up , tried again with the same results to a point the nest rep. Gave up because he could not figure out how to solve the problem. So if someone is listening please get live people who can solve a financial problem, one in which I was trying to give you money , or fix your present system, other then that a good system

Great thermostat, unless you use EERO routers. My Nest worked great for years. So I bought a second one for summer home. It worked great for one year, then it began to lose contact with my router. Same router, but nest would not stay connected. Nest says you need 2.4 GHz. My EERO router will connect at 2.4, but thinks it knows better and switches to 5 GHz after a while for a better connection. That cannot be controlled. It’s built in. Was on phone with EERO tech for over an hour. I have three EERO routers. They work great, but none of them will maintain a connection to the Nest, after a year of working perfectly. Nest support blames the routers. EERO routers says it’s the thermostat. Either way, I have no Alexa voice control of Nest thermostat. Thermostat shows no connection. So I’ll be replacing the thermostat. Just not with another Nest. I even got a replacement sent out but the issue persists. I’ve read where a software update caused this. Reckon they don’t want to make it right so I’m just stuck with a dysfunctional thermostat. Nest was great until Google bought it and forced everyone who added a thermostat to revert to Google Home app instead of Nest app. It’s very intrusive.

Nest product is great, the app is a little difficult at install. The app was fine until during install, you need to restart the install every time the phone screen goes to sleep. So that’s annoying. Otherwise, I got the Nest installed within the 30 minutes they estimate it takes to setup a new Nest. The Nest product adds all kinds of sensing abilities in order to know if you’re home or away and if your humidity is high or low. The Nest app has improved greatly and allows one to add multiple people to nest thermostat so that when anyone is home, it can do the appropriate things. The Nest app seems to handle many of the configurations that you would possibly need. For example, if you have a large house with multiple Nest thermostats, it does the right thing to support that. It also supports having multiple houses with Nest apps!

The worst smart thermostat and app. As far as the app goes, it keeps getting disconnected (sometimes 4 times in 5 seconds) from the nest and sometimes what you set in the app is not actually set in the nest or it does not reflect the nest state if you go to the actual device, you will see. This has been very annoying and frustrating since I paid so much for a darn thermostat just to be able to control it remotely and for a bit of smarts. Now for the actual Nest thermostat itself. The device looks pretty, but smart would not be amongst the words I would use to describe it. Once it latches on to a setting (“learns it”) it is almost impossible to change the setting. If it wants to set the temp to 70, and you feel like you want to change it, it will change it back. You can’t turn off the smarts completely. You have to reset it completely to get rid of what it has learned, but then it will learn again and you will be in the same place. There are multitude of other very annoying and frustrating flaws with this thing which would take much more to explain. Don’t wast your time or money on this over priced thing. I wish I hadn’t.

No way of automatically controlling two thermostats. The Nest thermostat has a pretty interface to use via the iPhone but does not allow fine tuning of the thermostat to solve hotspot issues. We ended up buying one of those flat ping ball ball Nest thermostats and installed it the worse hot spot of the house. It solves the hotspot issue, but the scheduler does not allow to use the flat ping pong at night and the main thermostat during the day. Hence I have to manually set it every day. Calling tech support is a waste of time as they all agree it is a design issue. Until Nest doesn’t fire all their Product Managers and hire people with actual knowledge of HVAC these issues will not go away. There already is an Advanced Setting in the interface, which should be accesible to the advanced user to calibrate the schedule and other settings manually. And leave the pretty App iPhone settings for people that don’t need further settings.

This app is way over complicated!!!. I just wanted a simple easy to use app that will allow me to turn on and off my heat and or A/C without having to go upstairs every time . At first I tried the eco mode my bill was high than ever, it was better with me adjusting it myself . So I am going on extended vacation I believed I had turned everything off on the app. But alas after three weeks away I just get an email stating I am running a high power bill. How can this be I shut off every freaking option on the app but the app and the nest thermostat decided it way to cold for them and they have been keeping my house nice a warm while I have been away. Why does this dam app have to so complicated. Can I just get a version where I can just turn it on and off that’s it no eco mode no we monitor how you use it mode so we can just come on automatically. I thought this thing would save me money it’s the complete opposite and all due to this stupid over designed app. Thank you for giving me way way more than I needed much appreciated! First I am going to do when I get home is delete this freaking and huck that thermostat in the delta.

Google Ruined Nest. I had Nest for 10 years preceding 2023. The thermostat worked perfectly. The app was a breeze. I saved on energy & got a report & leafs and knew how much I saved in relation to neighbors. Then I moved 260 away miles into a new home. Nest was purchased by Google & the app transferred to Google. I have lived in the house for 7 months. I’m on the 2d thermostat. 1st was defective. 2d took days to connect to app. Froze repeatedly. It’s connected now. I Haven’t received 1 leaf or one report indicating how I’m doing. Just notices that Nest cannot retrieve my data. I am connected. The HVAC works, I can set programs from the wall & app. I’m on WiFi. Just no info transmitted. There is no tech support. The only thing they offer is a community chat. I’m constantly inundated with updates on how others have solved the same problems. I am directed to articles & videos as well. The tech who installed it has been here repeatedly & said there must be a glitch somewhere in the app. Since they hvac is working we just gave up. I cannot recommend Nest to anyone. It’s been ruined by Google. Buy Ecobee.

Not what it used to be. So I have had a Nest thermostat for a number of years, since before Google bought the company. The system was once excellent but leaves so much to be desired now. The convenience of the app should be that it allows you to see what the thermostat is set on and adjust it remotely. However, it loses connection frequently and 6 or more times per day it shows the temperature and lets me “adjust it” only to have nothing happen. When I walk in to manually check the thermostat it has reset itself to whatever temperature it wants, normally 5-6 degrees above where I set it.? Essentially the app lies to you so you think is doing what you want, only to find yourself in a hot house at 75 degrees that “shows” it is set at 65 degrees. It is a nonstop struggle to get it to operate properly. And the app wants us to give permission to change your settings for energy conservation. I guess it would set the thermostat on 85 degrees then because it self-adjusts to 75 WITHOUT PERMISSION now. I definitely DO NOT recommend Nest.

Not worth the money. We’ve had this doorbell for a couple of years now. When we bought it, the site specifically stated “no subscription required”. It worked great and we loved it. A few weeks later we got a notice that said we would have to take out a subscription to be able to continue to use the features we had been using since we installed it. So they took away the majority of the features that had been free and then reinstated them once we paid the subscription fee. Without the subscription you basically only have live view and that’s it. Then the thing started to lag. Customer service was no help. They just kept having me reset the Wi-Fi and the doorbell. Now it’s just laughable. Someone will enter or leave the house and it’ll be a full 5 or 10 minutes before we’ll get a notification. We bought our daughter the “other” brand and hers has worked flawlessly for two years and has many more features for less money and a lower subscription fee. Now that our yearly subscription is up, we are switching.

Annoying. I have never paid so much attention to my thermostat or had to visit it so often to adjust the temperature, as I have since I got Nest! Every time I adjust the thermostat to the temperature I want, within minutes (always less than 30 minutes, often less than 15), I notice that Nest has decided that IT knows what the temperature should be better than I know, & the temperature setting has been significantly altered - changed from the setting I had just set! It is CONSTANTLY changing MY settings. I am so over this thermostat - I regret replacing my old one - which I could program for 7 days, up to 4 settings a day, and it was reliable. I was always comfortable in my own house, now I am mostly too hot or, more often, too cold, and repeatedly having to Re-set the temperature that I just set a few minutes earlier!! It’s ridiculous! Best needs to make a better product that is, maybe a lot less “smart”!

Make sure turn off your autoschedule. I loved nest but this autoschedule feature is killing me! At my previous house, I've been using nest thermostat, I turned it on for like some 20+ C for my kid and mom at home, later found it automatically changed to 18C, that's when I learned that nest has this autoschedule feature that will learn you need 18C degree without even telling you and freeze you to death. My mom called and I turned this thing off. Later I moved to a new house and still using nest. Last night it was hot, I turned on 25C and went to sleep, only woke up at 6 am freezing to death, because again this autoschedule is turned on and set to 22C. This is so weird, customer service said it was learned base on manual setpoints but we moved in winter and just started using it, there is no way we would have set 22C in early morning. This is very disappointing. My suggestion for everyone is to move away from autoschedule, turn it off now before you realize it did bad to you. And nest, please make autoschedule default off and check your algorithm to make sure there are enough datapoints to make a good suggestion.

If only.... ThIS REVIEW IS FOR THE APP But seeing how you can't separate the device from the app, there is some crossover. It was "the first" and it's been a consistent performer. I haven't looked into the EcoBee enough to know if it can perform a few things better but here goes. The good is that it does learn and does keep track fairly well of what we like. But I feel the bad are so easy to change I just don't know why Google doesn't. I have a two story house, the front faces directly east towards sunshine. The Nest is in the shade on an upstairs wall and I have a Nest temperature sensor downstairs. Like most houses, my upstairs becomes a furnace while my downstairs is a freezer. The first problem is that for scheduling which sensor I want the app to use, the times are not adjustable. Meaning for most of the day I want the downstairs sensor to keep the downstairs more comfortable as that's where we spend our time but we put the kids to bed upstairs at 8pm and the app won't let me switch to use the upstairs sensor until 9pm. Why does scheduling have to be in blocks that Nest forces? The second problem is that setting the sensor to Away or back to Home when we leave for vacation never stays set. Twice now I've set the thermostat to turn back on because we are headed home only to realize the app changed back to Away once I closed it. We've resorted to keeping the app open or checking constantly to make sure the temp. gets back to normal.

It used to be great. When I first purchased the indoor cameras, motion detectors, nest aware etc everything worked great. That lasted a few months. Not sure if this is an issue with the app unable to communicate with the hardware or the hardware not communicating with the app. Now I get reminders to set alarm when we are home, constantly. Apparently it no longer recognizes when we’re home and when we are not. The indoor cameras turn on and off at will when we are home and I get constant notifications that “looks like someone is home” constantly. Yes that’s me who’s home thanks for letting me know every 5 minutes. Facial recognition you ask??? Pretty much useless since it doesn’t recognize me or any of my family members even though we have had the cameras for over a year. App CONSTANTLY sends me push notifications when we’re home. Apparently the only thing it recognizes and remembers are packages left at the front door. For such expensive hardware I’d expect it to work like its price tag would indicate. Unfortunately I’m “stuck” with all the nest hardware and therefore the app. I’d recommend going with something else that has better value for your money.

Miserable. I simply want to monitor my two Nest IQ outdoor cameras but in the month since my installation, it has been a terrible frustration. While the full site works reasonably well on my iMac, the mobile app on my iPhone is a mess. Four contacts with Support, hours searching Nest Support and seaches for online discussions have given no solutions. Move camera closer to the router. It’s ten feet away. The full site works! It’s the mobile app. Get more speed from your ISP. I have 100 Mbps service which works fine on everything including 4k movie streaming. Try deleting and reinstalling the app. Useless. The app constantly crashes from the wifi connection sending me to cell service and disconnecting from Nest. Rotating my iPhone from portrait to landscape crashes every time. Try Again is the repeatedly offered solution. That’s no solution. The definition of insanity is to keep doing the same behavior and expecting a different result. I have strong signal, high speed and bandwidth to game other times. What’s with the Nest Moble App?? Miserable.

Slow and finicky. Like all these types of apps, there is a delay activating it and connecting to the sensors or cameras. I also found it impossible to get three thermostats to connect. They seem to connect on their own mesh network and so even if you have strong WiFi the devices may not all register and see each other. I had to fake a second house to get the one in my basement to work at all. It’s fine, but it’s not connected to the other two sensors and it seems that’s part of the benefit as they are supposed to work together. One final point. If your electric goes out, you have a 1-2 hour back up battery. After that you have no heat. I have not tested this but thats important to know if you are dealing with heavy winter storms. I was surprised that the back up battery was not of longer duration. Seems like an easy solve. I would recommend keeping either your old thermostats in case you need them in an emergency or having some way to charge the nest faceplate if you had to. (There is a USB port but haven’t tested that and again you will take an hour or three to charge it for an hour or two of use. Not ideal).

Terrible! What Happened.... I can no longer watch any of my recorded events, they show up in my history with how long the recording is, but when I tap on an event it’s a still shot, video does not play!! I’ve uninstalled and reinstalled multiple times and nothing. This is very troublesome... We’ve had our Nest cam & thermostat for several years (it was our first security camera) and never had a single issue until Google took it over. I even tried viewing my history in the Google Home app and still nothing, which tells me this is a Google problem. PLEASE FIX THIS ASAP!! I also use Ring Camera’s and have no problem getting rid of my one Nest camera and going exclusively with Ring if this issue is not fixed quickly. Reading many other reviews here I am clearly not the only one having problems! I will change my Star’s from one to 5 when and if this gets fixed back to its original state when it worked flawlessly!

Accessibility Review. Dear, I am a visually impaired user who has been using the NextEP app and would like to share my experience with the hope of constructive feedback. Firstly, I want to commend the NextEP app for its overall accessibility. It has been a valuable tool for many visually impaired individuals like myself. However, there is one particular area that could benefit from improvement, and I would like to address it in this review. The NextEP app seamlessly integrates with the Google Nest thermostat, allowing users to control air conditioning and heating systems. However, there is a notable accessibility challenge when it comes to adjusting schedules and temperature settings. Unfortunately, VoiceOver functionality is not currently available for these critical features. I kindly request that the NextEP development team considers enhancing the app’s accessibility, especially in the realm of managing schedules. Introducing VoiceOver compatibility for functions related to time and temperature settings would significantly improve the usability of the app for individuals with visual impairments. In summary, the NextEP app is a commendable tool with excellent accessibility in many aspects. However, addressing the accessibility issue in the schedule management section would undoubtedly enhance the overall user experience for visually impaired users. Thank you for your attention to this review and for your ongoing commitment to accessibility. Sincerely, [Your Name]

Great camera if your looking for it never to work when you need it 👍. I have to say these cameras are awesome! I’ve owned them for 3 years. Any time I go away or go on vacation they never work! And no worries if you leave the country your nest cams will work perfect !!!!!! 2 weeks out of the country and you got it not working ! Yup Off line . But at least my Samsung indoor cams work. And hey even when you do need them they will always be off line or doing there blue circle of waiting for something. And let’s not gloss over even if it gets a picture good luck, click on it and Wal ah !! Nothing picture of what ever the cameras pointed at not what it should of took.I know mabey it’s my Wi-Fi or modem. Nah I bought the extenders for them. And hey ask for help and your questions will be answered just like you started them. No luck nothing fixed But hey if you want to waste some money on them go ahead I regret I bought them. I’ll probably upgrade to another type in the future my Samsung indoor cams work better then theee things. I could go on and on but I would never use these cameras if you want any type of security.

Meh. I have 3 complaints. 1) it’s hard to accurately set the temp on the schedule in the app. When I move the slide, it will land on a temp that’s either either higher or lower than the desired temp. 2) it doesn’t recognize when my cell phone is home and sets my thermostat to away temps. I’ve tried 2 different cell phones/carriers and other things but it doesn’t recognize either one. 3) the safe temps are too low for heat and too high for the AC. 95 degrees as the lowest temp to set for safe setting is way too high for a hot climate. It would take me several days to cool my home if I days let it get that hot. 45 degrees is too low if you’re in below zero temps and need to worry about your pipes in the basement freezing. This makes the learning mode unreliable because it will use a temp setting that’s too extreme. Users should be able to select any temp they want to set because there may be circumstances that Nest can’t take into consideration that a human can.

Just because it’s google. I’m getting really tired of all these smart devices not having compatibility with apple, apple accounts for a huge chunk of smartphone users you would think it would be easier to use on an iPhone with HomeKit or previously how it use to work on an Apple TV which ironically can serve as a hub for apple HomeKit. It’s infuriating that there has to be such rivalry and disagreement now once useful products are diminished to somewhat useful I’ve looked up on forums why this doesn’t work anymore and it’s due to the google takeover all these companies need to stop their rivalry and allow for cross platform connection and leave it up to the user to select what interface and OS system they use. Just to get a product like this even close to homekit you have to dive into really complicated programming which isn’t for the daily users at all and require even more hardware and data than just letting an meshed ecosystem encompass everything.

Endless Buffering. I’ve had 2 nest outdoor cameras at my home for several years and my experience can be summed up in the title of the review. The lag/buffering is atrocious. I’ve tested the WiFi signal strength from each camera’s location and get full signal from both spots. Also worth mentioning I have gigabit internet along with a top of the line modem & the Rolls Royce of routers from Netgear and everything else in the house runs flawlessly. It’s extremely frustrating when you hear a strange noise during the night and open the app to check your cameras only to be greeted by a never ending spinning blue circle. Don’t bother calling customer service, they will inevitably tell you that you have subpar connection or slow internet speeds. The only saving grace is that the nest cam IQ outdoor I have at my lake house has worked pretty much without issue since I installed it about 5 months ago. Only wish I could say the same for the other 2 at my house. Would not recommend these cameras to anyone. When you need to know what is going on outside of your home in a moments notice, Nest will let you down.

Disappointed and letdown by google. I bought my nest thermostat before Google took over. Before Google the Nest thermostat was truly innovative and frequently offered new features that consumers desired for energy savings, increased comfort options along with better systems integration. Since Google took over however there seems to be a dearth of new features being offered. Some original features seem to have been removed like how my Nest thermostat used to preheat and start cooling the house before I would come home from work as it was smart enough to know the approximate time I’d arrive at home each day. Until Apple recently implemented its app privacy requirements google would frequently put out regular updates to its app. It has literally been over 2 months since google has released an update. Never can I recall the app going that long between updates. It makes me wonder why the Nest app has gone this long without an update. Is there something that Google does not want me to know about how they track and use my data?