Nest App Reviews

Price went up, features dropped, and now the app hardly works at all!!!. We’ve had the nest doorbell for just over a year now, and when I installed it I couldn’t be happier with the product and services. We paid for a year of nest aware which gave 24/7 video recording and the app was very responsive when scrolling through video, facial recognition, and live feed when someone rings the doorbell. Well everything changed about a month ago, the app completely stopped giving any history, and notifications stopped entirely. I had gotten no notice that the subscription was expiring or how to renew. But once I got the time to look into it I realized that’s what happened. That’s when I found out they changed the subscription model completely, we would have to pay more just to have intermittent recording, and much more than that to have 24/7 recording. Come to find out some reviews said we could renew our previous existing subscription under the old model, but of course that was no longer an option for us since it had expired a month ago. So I’m stuck, and the product has worked well for us in the past, so I went ahead and subscribed for a year of the intermittent recording plan. But now the app is hardly useable, it takes almost a minute just to pull up any history at all, forget trying to scroll to different points in time. This makes the app and any history basically useless, so what’s the point of the subscription at all?!?!? And to top it off all the faces I had tagged previously have been deleted so I’ll have to start over on that. I’m very disappointed in Google/Nest and recommend anyone considering the product to go to a different platform!!!

First Gen Nest cameras ruined by Google. I bought 4 cameras, 2017, before the monster Google swallowed Nest. Amazingly all 4 original cameras still have crystal clear pictures and work great. But because I have not gotten into lock step with monster Google the programmers shut off my camera on my driveway somehow. I pay $750 a year for 24/7, 30 day video keep, ON all the time, access for all 4. My Dad lives me and has dementia, for safety and security, these cameras are really important as a second line of defense, but for some “unknown” reason this first gen device shuts off from 12 am to 12 pm and until I physically turn it on, on the app, it stays off. Dementia patients get awoken with real and imaginary sounds and sights, they become frightened particularly at night. I can no longer show my Dad that nothing is going on outside. This new “feature” , only attached to 1 camera, I have turned off but it is over ruled somehow, and most interesting, it just started in the last 45 days, never an issue prior. I had uninstalled the nest app and reinstalled it and changed my password, and that was when all my problems started and then escalated. I guess the programmers can see what your password is, that feels incredibly invasive and dare I say illegal? I haven’t read all the new Google terms of service, all 500 pages that are ant sized since I’d already invested my money in 2017 prior to the merger, and BLINDLY agreed, you have NO choice. Seems really odd, the timing of ALL of my issues. BUYER BEWARE Google ruined a brilliant economical ish diy camera tool.

Substandard in many ways. I’ve had a Nest thermostat for over 7 years. Over that time there have been minimal functional upgrades to the software. The user experience is mediocre. It’s hard to navigate even after years of use. The monthly performance reports are worthless and useless. I participate in the Energy Rush Hour program where Nest adjusts your settings upwards on hot high energy demand days, as driven by the local utility. My default cooling temp is set to 88 degrees so I control when the AC turns on during the day. So during today’s energy rush hour, the Nest software increases the thermostat temp from 88 to 90. That’s insane. There’s no logic to it. Just bump every setting up by two degrees, regardless of what it’s currently set to. Like I said, Google has done virtually nothing to increase the functionality over many years. There’s lots of usage stats, indoor and outdoor temperature stats and other parameters that could be used to generate some useful insights to energy consumption. But such reports and analytics don’t exist. There are better thermostats out there. Go get one of them instead of the Nest. I only keep this thermostat around because it’s connected to my Nest smoke detectors which will shut down the furnace if they detect combustion or carbon monoxide. I don’t know who runs product development at Nest for these devices, but a third grader could do better. Nest was great early on. But the Google acquisition has done nothing to benefit the customers or improve the functionality. Definitely purchase a different product if you are just starting out.

Google ruined Nest. Not sure what happened to the Nest thermostat product line, either Google took over and tweaked the product to their specifications, or Nest produced a product that was meant to be disposable and then sold it to Google... My two year old nest thermostat woke up one day and decided that it couldn’t/wouldn’t connect to my wifi. No reason, that Google would admit to, just because it felt the need to be independent I guess? After a day of back and forth with google support, they graciously offered to replace my two year old thermostat (just a few months out of warranty... what happened to products that were designed to last and last and last???). I waited the week to get my new thermostat and just finished the almost two hour installation process... same issue as before, first it couldn’t/wouldn’t find my wifi network, then when it finally found it, it wouldn’t/couldn’t connect (keep claiming the password was incorrect...no it wasn’t), then when it finally conceded to doing what it was designed to do, it wouldn’t connect to my nest app on my iPhone... after several resets and retry’s, I was finally able to convince the two products to communicate with each other... probably my last nest product... my A/C guy says go with Honeywell... think I will next time...

Will NOT SAVE Changes. I have owned 8 thermostats controlling radiant heating and 12 hard wired detectors in my house since I built it over 10 years ago and I had NEST since it came on the market in a previous house I built. I like how the detectors provide voice notifications and identify where there may be an issue, which is usually “Low Battery”, because they burn through batteries way too quickly. The Lithium lasts longer but they still shouldn’t drain so quickly unless the power is out, which doesn’t happen. However, my biggest frustration is going through the laborious process of changing times and temps on the 8 thermostat schedules and then have the changes not save and either reset back or in an occasional instance have changes I didn’t make. I am the only one of the four of us in the house with the app and the thermostats do not get changed by hand. The heating system is turned off most of the year because I’m located near the coast in San Diego where it doesn’t get very cold and I don’t have AC. It is December and I am just now turning the system on and adjusting the schedule in each zone and I’m going through the same long process multiple times because changes aren’t saving. Frustrating!

Couple Complaints. 1) Too much friction to see current indoor temperature as measured by the thermostat. I have to open the app, click my thermostat (for what reason I have no idea… just automatically open the only thermostat if there’s just one available..) and even then the current temperature reading is less obvious than it ought to be (shows on the dial in such a way that makes it blend with the current acceptable range). In my opinion, not only should the data from my smart device be more readily available, but I would even expect Nest to have developed a customizable set of Lock Screen and Home Screen widgets to display the data *I want*, for example, the current indoor temp. They’re owned by Google, and have no lack of capital in terms of talent or money. Why has this app not been meaningfully improved to keep pace with the capabilities offered by the recent versions of iOS? 2) It’d be nice for the app to stop shoving the Green features down the User’s throat when they’ve repeatedly declined to use them. If I tell you I’m not interested, can’t you just accept my “No thank you” as my answer? It feels like it’s being pushed on me as some sort of ethical initiative - and I’m all for a clean and healthy atmosphere, don’t get me wrong - but nothing strikes a raw nerve quite like feeling coerced into these sorts of things. Leave my discretion to me. An app should oblige a user’s personal needs and preferences, and yet the Nest app insists on its own opinion on how I should manage energy consumption in my home. I don’t at all appreciate that sort of thing.

Replacement Thermostats. I’ve had Honeywell internet-compatible thermostats in my house for nearly six years, and they just stopped communicating with the internet after multiple calls with service. Luckily I got them at Costco! Costco returned them with no issues, and they also happened to have Nest thermostats available too. So I got a full refund for the old thermostats, and bought two new Nest Version 3 thermostats (as my house is divided into two areas). Replacing the first thermostat took a little longer than the second, as it was just getting to know how the unit works and confirming the wire schematic. The first unit connected to my router with no problems, but the second one kept failing at first. I ended up temporarily moving the second unit to the first unit’s location and got it to connect. After I moved it back to its correct location, it was still connecting ok. The only reason I gave it 4 out of 5 stars was that the actual application kept disconnecting after both thermostats were connected, and several times during installation. It’s almost like it reset, and you’d have to start the install from the beginning again with the Nest app.

Great, intuitive, useful app for a great product (Nest thermostat).. I bought this thermostat at the same time I replaced my HVAC system a couple weeks ago, but I wish I'd gotten one sooner. I'm sure I've already saved money, because the learning function has already made it WAY easier to maintain a comfortable temperature, and I don't forget that I have the AC or heat on, and overshoot a comfortable temperature. I was really impressed how quickly it learned my habits, and began preempting my changes, so I find I'm quickly losing the habit of constantly thinking about the temperature, and I haven't found myself uncomfortable enough to be reminded since about day 2. It's really cool to be able to control it from my phone, but I find the more technical controls useful, and the data it records and aggregates is just as interesting and useful. I know this is supposed to be a review for the app, not the thermostat, but it's really just an aspect of the same product, so I believe it's relevant. It IS a solid, intuitive app, user friendly & well laid out, and it's an app for an undeniably great product. Pricey, but absolutely worth it.

It has added a convenience to my life I never knew. In March 2020 I think I caught Covid but testing took a week, if you could even get it. My lumbar region was puffy and sore and I was having severe difficulties breathing and regulating my temperature over a 1 month period. I now have difficulties regulating my temperature and will suddenly be drenching wet and feel like I'm smothering. I never had these issues before. When I was so sick I couldn't get out of bed, changing the heat or a/c function or regulating the temperature was the only thing I was able to do myself. Luckily I had a Nest unit. My family has several nest units in our homes and we like the convenience of Nest thermostats and being able to set them with our smart phones no matter where we are. I can set mine sitting on my couch, lying in bed, even when I'm out of town visiting relatives and forgot to turn my thermostat down. I would give this unit 10 stars if I could based on convenience alone. I also like the different programmable functions that can save me money because the unit can change the temperature setting it's self to decrease cost and save energy at certain times of the day or night which decreases energy use and saves money. Or I can program it to change the temperature at certain times by setting parameters, or setting the timer function. Then at night or when you set it, the unit will automatically make changes. When the seasons change it can switch itself from heat to air conditioning mode automatically. To me it is the simplest energy efficient, but convenient, change you can make to your home.

Mixed feelings about the product. I have to be honest that I had really high hopes for the Nest product and it’s family of devices, but over time I have grown a little frustrated with its operation. I own a Nest thermostat and a Nest Protect, the thermostat is constantly resetting my manually set programs without making physical adjustments on my phone or at the thermostat itself, I am having to reprogram the Nest about once a month. I changed my internet provider last year and ever since my Protect has been offline, I have followed all the instructions to connect the project to the Nest, and keep getting an error message saying the Protect is too far from the Thermostat to connect, this message arrives as I am physically holding the Protect in hand while standing next to the Thermostat. I have deleted the device and tried adding it numerous times with the same failures. Beyond that the protect consumes batteries at an incredible clip, you would think that such a powerful company behind the. Eat products would be able to deliver an energy efficient product, but I guess that has yet to happen. Sadly, I am more disappointed than excited about how this product has functioned over the years.

Works great until you change the WiFi Password. Worked great in -40 temp to 104degree F temperatures, night/Day, worked great for really almost a year. The girlfriend changed the WiFi password about a week ago, and since then I have tried and tried to get back in to the camera, it just won’t connect, google has no support for it in the end. Just leads you around for trouble shoot your issues, I only keep getting the C100-C119 codes. Trouble shoot them atleast 3 times a day for the last week. NO LUCK AT RECONNECTING. Google says try using your old password, umm yeah okay so change wifi back to original password, reset everything uninstalled the app etc etc tried to connect with it and still nothing. So changed password again disconnected everything then rebooted it all left the camera plugged in and gave it the password again, wouldn’t connect to wifi, dun matter how close u bring it to the router it won’t connect. Anyways I left it alone for almost the whole day and it connected for about 5mins. Then it just lost connection again. So $188 don’t seem like much to a lot of ppl but it’s a lot to me. ALSO GOOGLE JUST TOOK $60 from me to renew the fkin yearly plan for data I did cancel it and still yet to be reimbursed so there’s that too.

Google is destroying a good thing. I absolutely loved nest, I have basically every product in my home. But ever since google took over I feel like they are intentionally trying to destroy the reputation that nest has or once had. For starters, google decided to remove the ability to integrate nest with other smart home devices. I used to be able to use my hue with the smoke detectors, I used to be able to have my air conditioning and heat adjust itself on my nest thermostat when I got into my sleep number bed, the app used to be quick to navigate and notifications came through instantly. Lately, by the time I get the doorbell video to load the person who rang it has already gotten in their car and driven away. And so,,, now all nest can do is set an alarm and view the cameras in the app, not very smart home sounding, huh? Well to make matters worse, google has recently decided to discontinue the nest secure alarm system, so what that means for future support of the existing system, I have no idea but I’m sure it’ll go away at some point. Oh but they did recently add a speaker to the best product line! A speaker, sorry google but literally every other company out there had beaten you to the speaker being in a smart home. I’m going to be switching to another company because it’s become unreliable, full of glitches and to be honest, what I’m paying every month between the nest aware subscription and my home monitoring through brinks, it’s not worth it. Save yourself a loot of frustration and go with another name. Neat isn’t what it once was and I miss it.

Review of Nest after 4 years. I started using Nest in 2019. I purchased 8 cameras, 4 of which are currently working. When the cameras work, they produce good quality pictures. I contacted the Nest customer service to report warranty claims since 4 of my cameras quit working during the warranty period. The Nest customer service was a nightmare to connect with and to work with. It is difficult reaching a live human and when I did I was transferred multiple times to different departments to be put on hold and each time I would have to provide all of my information and claim data again to a different agent who would then put me on hold for several minutes and then come back to tell me that I needed to be transferred to yet another department. The experience was nothing less than than a customer service sketch that you would see on Saturday Night Live. I never did get all of my cameras replaced although I was told they would be replaced. I am a veteran and one of then agents did thank me for my service. Truth be know I just wanted my cameras replaced according to the warranty, but that didn’t happen. I have already begun using another system since my expensive experience with Nest has been so disappointing. Unfortunately I cannot recommend Nest and would advise looking at other security systems.

Consistently worse every time I use it. The nest app used to be great and worked seamlessly. Somehow Nest consistently releases bugs and the app gets worse every time I use it. At this point scrubbing through video streams is completely unusable. It glitches and jumps and freezes so much while trying to scrub that it becomes so irritating that I just give up. What’s strange is that it used to work just fine, some how they totally messed it up. Not only that but they actually accidentally removed the button to be able to switch between events and the ability to scrub through the video feed. The button was still there just didn’t have an icon so you could still activate it for a while. Overall I’ve become so consistently disappointed with nest and their app that I’m slowly getting rid of all of my nest equipment. For the record, I have four nest cameras, a doorbell, thermostat, the security system and two smoke detectors. I also pay for the subscription monthly. I also understand it might be hard having employees work from home and that updates might be tough but honestly it’s almost as if there is no quality assurance whatsoever. I work in software engineering and if I released the garbage that nest releases I might get away with it once but on a consistent basis, like nest, I would totally be fired.

Nest Aware is Useless. I purchased a Nest outdoor camera and signed up as a paid subscriber for Nest Aware after my neighbor’s car was hit by a drunk driver a few years ago. Since then Nest has cancelled my Nest Aware service without notification multiple times, and each time they do I have to go through the entire onboarding process of entering my exact same credit card info, and setting up security zones and preferences. The repeated need to re-onboard with Nest Aware after they cancel my service without notice is very annoying. Annoying to the point where I end up going weeks without service. This has gotten worse recently and is starting to impact the safety of my family. In May, during a period in which Nest had cancelled my Nest Aware service we had someone rifle through our cars overnight while they were sitting in our driveway. So the next day I re-onboarded with Nest Aware, re-entered the exact same payment information, and setup security zones and preferences. Well Nest only gave me a trial subscription of Nest Aware, which ended very recently. And once again last night, during a period in which my Nest Aware service had been cancelled by Nest we had someone go through our cars and yet again I have no footage of it. Nest’s thermostat is great, but their Nest Aware service is useless and gives me no peace of mind whatsoever. I’ll be switching to Ring once we move to our new house.

Okay, but design could use some major improvements. The app, is decent and relatively glitch free from my experience, but setting up a heating and cooling schedule is wretchedly cumbersome. Why do some weird graph thing that requires your fingers to pull bubbles to just the right spots, horizontally and vertically. It’s ridiculously overthought. The schedule designer team was way too into charts. All that’s really needed is a simple setting like Microsoft Outlook has for recurring meetings. A few boxes for each day of the week, a time period for beginning to end and the desired temperature and voila. Another beef is with the fan schedule, which strangely is buried down in settings rather than right in the same section as where you can set up the fan to run for a specified set of hours on demand. It’s like two separate departments programmed the fan scheduler and the basic fan control. Put the darn settings in the same spot and preferably not buried in some random settings section of the app. Finally, we weren’t impressed at all with the intelligent thermostat and winded up just wanting to go to a set temperature, but it’s not straightforward how to do so. I had to take everything off the schedule and shut down the intelligent thermostat just so I could get it to hold to a specific temperature permanently. Why not have a normal option to hold at a specific temp like normal thermostats have? Aside from those complaints, I don’t mind the app and definitely love having the ability to adjust everything from my phone in my bedroom and not have to go downstairs to the thermostat.

Why the f did they take away 24/7 recording !!. I pay for nest aware for 15+cameras all IQ latest generation cameras on my property due to the high value in vehicle on my property keep that in mind the LATEST GENERATION IN IQ tech they have to offer I did not know they took it away the 24/7 recording! , you know how I found out ? When I had my brand new Porsche gt3rs vandalized in the day time broad daylight!, me thinking no worries I’ll go back in the day and see who did it while I was inside for 3 hours, take a guess, yep the camera did not even see or hear the noise and failed to even see the motion ! They updated the recording system so it’s strictly by motion so now the police department in town has nothing to go off of. I have no idea who did and have to deal with my Insurance, the cameras them self are awesome and the quality of the them is unmatched compared to the rest of the market but but but but, the technology is not there yet there’s to many flaws it just isn’t there yet the dam thing confuses me and my wife still how can I pay 600$ a year for what was a 24/7 recording that doesn't exist ! So why even pay for it In general disappointed in Google for cutting corners and a slowly been stripping nest of what it used to be, why are they cutting corners you may ask? Simple so they can save some storage at Google headquarters it just simply is not right In my opinion, they will be hearing from my attorneys, remember this, I still have all the boxes from all the cameras what what do they all still say…”24 hour recording “and In fine print “with nest aware”…..

So far very nice and crisp. Responsive.. Using this with google nest learning thermostat. Gen 3. unit is fairly expensive. Was easy to pair. Easy to set up. I do like most of the features. The simplicity of it is pretty much there but i would still like it to show a side by side of actual temp and target temp. Vs one big number and a minuscule number that i get disappears when both numbers hit the same. I want to see or be able to customize a side by side no matter what. Also for me and my wife. If i want to add her account i also had to download google home first? Come on, Enough with the multiple apps log ins. A billion 2 step authentications. Make it all under one. Thermostat is in the hallway. No body is moving at night so the air there doesnt change. In the bedroom where it will get hotter over time, the thermostat still wont read so my bedroom is getting hotter while the rest of the house or unoccupied rooms stay cool. Add feature where you can run the a/c or heater in timed intervals instead of desired temperatures. 15 minutes of cold air every hour at night would be very nice. Im pretty close to dropping it all the way down to 2 stars. Because it works as it should. Its 4. Can definitely use the improvements i mentioned

Inflexible for no reason. I hate this app and don't understand any of the design choices. For one, setting up the schedule requires you to randomly put your finger along an XY axis and hope that you get the time of day and temperature you were hoping for. Why isn’t there an easier way to set the specific time and temperature? I don't even know how they came up with this awful setup. You also have to set each day individually with no ability to duplicate a schedule throughout multiple days. Moreover, you should have the ability to set a temperature based on a specific sensor. As it's set up, you can either have the sensors set up to a constant preset schedule that is very rigid (morning 7-11, midday 11-4, evening 4-9, night 9-7) or otherwise choose which sensor you want to use throughout the day manually (that defeats the whole point of a programmable "smart" thermostat). This is extremely stupid. First, these times are completely arbitrary. Second, my days vary, as do most people's. I don't wake up at the same time on days I have to commute or over weekends, so I would like to use my bedroom sensor in the mornings up until different times. I would also like to use my office sensor only on days I work from home. I just do not understand why they made this app this way when there's an opportunity for high flexibility/programmability.

Nest google devices. I own a nest thermostat doorbell one camera that’s flaky and a door lock. I own a Google hub one indoor camera, hardwired, and security camera floodlight, which is also hardwired. My Nest devices work flawlessly. My Google devices also work flawlessly. After Google had purchased nest and started integrating the devices together that’s when things start to not work so well. My nest devices working in a native nest application work just fine. My Google hub can manage my thermostat without issues via voice .However, when I go to use my nest devices in the Google application, I do not have the same features. That I do with the native nest application. After this integration had started I then purchased a door lock, which is supposed to be a native Google applications, but it is labeled as beingNest Things do not work seamlessly between them. I am unable to set two master administrators to the lock. Set up was not also not seamlessly as I’m used to. I’ve spent a couple hours between multiple calls with customer service. Who also could not resolve the issue. Other than the fact, I can’t set multiple administrators. It does work well. I can set alarm codes to only be active certain days of the week during certain times I can restrict access by dates. It’s very useful when you have pet sitters and cleaners coming to your house while you’re at work. You can also remote unlock and lock your door. Barring any physical issues. This is coming in handy a number of times. Overall, I’ll still be buying their products. Just don’t think i will buy another lock.

Terrible customer service. I have had the Nest camera for a few years now. I have paid the $5 per month and they recent charged my money $50 and took it out of my bank. They did rebate me a portion once I complained. I noticed I wasn’t getting the video history. Customer service was TERRIBLE! I first dealt with Lilly who was really helpful to me, but she told me that Google nest hire-ups will get back to me within 5 days. I gave them 10 days to get back to me and I had to reach out for her to give me a response… Next I was told to give a call back to be helped. Then I totally wasted my time for 1.5 hours talking with Milisia who was so clueless about everything. I gave her my Case ID # and towards the end she thought it was my email. Milisia is not a good worker and doesn’t belong on the Google nest team. She wasted my time, kept putting me on hold and promised me that I would have my $50 per year. My point is if you’re not going to give me $50 per year and want to push me to $60 per year then just tell me the price is raised. Lilly and Milisia promised me I can get that price. Milisia then tells me that the engineer or managers will get back to me within 5 days AGAIN. It’s been 10+ days I was nice enough to exclude the holidays. This is definitely terrible. I am going to go with Ring doorbell app. BUYERS BEWARE! THEY DO NOT CARE ABOUT THE CUSTOMER SERVICE, THEY WILL TAKE YOUR MONEY AND LEAVE YOU HANGING. I was so patient with them too and honestly Milisia isn’t fit for the customer service position she was EXTREMELY TERRIBLE.

Needs hold feature and to be night shift worker friendly. Don’t get me wrong I love nest and nest products they are great. However, I have the Nest E and I wish that there was a temperature hold feature for this or something similar to that. I have attempted to troubleshoot this problem by clearing out The schedule and setting it two times but it always reverts back to Eco or the temperature goes up. I work nights which means I sleep during the day and since I live in a hot dry air and state waking up at 1300 hrs drenched in sweat because The thermostat and the app didn’t talk to each other showing my location and the thermostat were in the same place; the schedule that I set up wasn’t followed; or the fact that the thermostat did not detect any motion for an extended period of time. Not only is this a problem when I am sleeping on my work days as a nurse, but it’s also a problem on my off days when I just want to spend the morning in bed and after six or 7 AM it throws the temperature up to 86°. Google developers I know you can fix this and I hope you can even if it means downloading firmware to help and upgrading the app. I also know that these are changing times and more people are at home so even more now than ever the thermostat doesn’t know what the hell it’s doing because we are all home now. But you would really help an ER nurse out if you could truly get this fixed on the Nest E and other thermostat. Thanks

Could be better in so many ways.. Tired of being bugged about signing in to my Google account. I was an early adopter of Nest, before Google bought them. It was better then. S.L.O.W. Tire of waiting on Nest. When I open the app, I get a spinning ring instead of access to the temperature. This should never happen. Ever. Even when you’re standing in front of the wall control, “wake on approach” hesitates and it takes a few seconds to have access. It should be called “wake upon slam with fist,” because that’s how irritatingly slow it is. The devices should do their waking up, updates, establishments, etc. on their own time. Also, when I am in my car and want to set the temperature before I want to get home — NO QUESTIONS OR REQUESTS. I want to set the temperature, not update my security or system preferences. Stop wasting my time, Nest. I’d like to see a temperature RAMP feature that lets the owner correlate the Nest temperature setting with the outdoor temperature. This way, the inside temperature is always certain degrees or percentages of the outside temperature — and this could be a curve or a ramp. For instance, if the outside is 79°, you want the inside to be 74°; and if it’s 92°, you want it to be 79° inside… and there would be a ramp or curve set up for that. Nest allows timer setting to interrupt manual settings. So, if I come home at 5:15 and set cool to 74°. Then the timer activates at 5:30 and sets it to 76°, so it doesn’t honor my desire and shuts off. There needs to be logic to prevent this. Obviously, I’m home and I have a certain temperature in mind, so the timer shouldn’t override that as long as I’m home.

If intelligence is a continuum… the nest is beyond smart. The Nest thermostat was in theory an awesome idea. We got it with all the hopes and dreams that it would solve our homes AC heating/cooling woes all while saving us money. But our dream turned into a clunky and annoying nightmare that requires constant supervision. The Nest hopes to learn your behaviors and adjust to your climate preferences. Unfortunately, the guess work of a half baked autonomous system lend little success to actually achieving comfort. We set the upper and lower bounds. We turned on home and away mode for energy savings when we were not home. We even accounted for seasons and how we would use our AC in the shifting climate. But the nest had its own ideas. Often times we would find ourselves freezing with the temp set to 60F when our lower bound was 71F. We would set the AC in summer and late/early spring/fall to “cool only” only to find that the AC had overshot, cooled beyond our desired temp range and was now somehow in heating mode to try and get back on track. Not only is this more wear and tear on our expensive AC system… it’s a tremendous waste of energy and resources that the old “dumb” system never incurred. Additionally, it lacks a 2 phase controller, which means the system can’t fine tune without completely shutting off and ramping back up again. If intelligence is a continuum, then the Nest thermostat has gone full circle and is certainly one of the dumber tech items being touted as “Smart”. Needless to say, we’re not happy with our nest.

Trapped in a service that I did not want.. I bought my cameras two years ago and have had no complaint until recent. I have upgraded my plan and down graded my plan with no problems until late. I called myself upgrading back to 30 days video history to find out about EBR(event based recording). The most ridiculous thing I have ever came across. Now there are patches of footage in my history that are missing. I have missed arguments that the cameras use to pick up but now don’t because no one was in view of the camera. I can not stand it. I bought the cameras because the way they function. With the upgrade I’m now generation two and the owner of 300 dollar cameras that function how google feels they should. To top it off I was paying $40per camera a year. Now to get them to function the way they were when I bought them.I have to pay $60 a year per camera. The costumer service is below average the take turn transferring you to the next person that can not help you. Defiantly a product to avoid. There are other cameras out there for cheaper. That offer the same thing cheaper and you can avoid having patches of important footage missing. The company is trying to save storage space or charge you monthly for it is my best guess. Either way it’s at the cost of the consumers sense of security.

Google made it too buggy. I loved my Nest camera when I first bought it. I loved the “home/away” features to turn on/off automatically. I loved that I could have a schedule to turn the camera on at night regardless of whether I was home or away. Then, Google took over... the beginning of the collapse. Ever since Google Home took over, my camera’s home/away features are awful. My schedule doesn’t work because I’m home. If I turn the home/away feature off, the schedule would work, but even that stopped. I had to stop using my phone location services for the camera to work.... and now I have to physically go into the app and manually turn the switch on. The camera will even turn on or off on its own. There are times when I am home, and I know I turned the camera off, but I get notifications that someone is in my home, and the camera is on!!! Scary! The camera turns off on its own. I make sure to turn it on before we leave, but I check it a few minutes later, and it’s off!! Someone please help... I may have to find an alternate product. Nest is awful since Google took it over. Thanks, a lot Google.

Great system and app, but a little buggy on the google puck. I love having the convenience of a smart thermostat and all the bells and whistles it has. I particularly love the “at home” or “away” option, so when I’m not there it’s not running and I don’t have to worry about turning it off myself and when I get home from work the house has already started warming for me before I even get in the door! However, the app keeps logging out while I’m using it or I keep getting signed out somehow so when I open the app, I have to sign in… I think that’s because of the google puck through google home tho. That’s really annoying when you’re trying to warm up the house early in the morning or late at night. Almost defeats the purpose of having it on WiFi.. it’s quicker in that case to just go change it. Also, the motion sensor setting for “at home” or “away” is not practical. If you’re watching tv, you’re outside, have the thermostat in a hallway, or not where you are moving around, and it shuts the system off… I own my home and live alone so I don’t walk down the hall for hours some times on the weekend. Better to use phone location for “at home” or “away”, unless you have kids running around all day lol...

5 years and still not paying off. As I write this, the outdoor temperature is 12 degrees Fahrenheit. We woke up to a dead battery in the Nest and a sleeping furnace, leaving the house at a balmy 58 degrees F. Not an unusual situation for google’s little privacy intruder. I had the opportunity for 8 years to work in Class A HVAC network controllers and data analysis. And purchased the puck in a geek driven optimism that I could use this to track my monthly energy savings after upgrading the windows and insulation of my house. Energy company only gives me cost history, not therms by day. The puck collects internal temperature, outside temperature and humidity, all I need to see I made a difference! But no! The consumer data only tells you how long your equipment ran for and only recent history, not over time. But lo! The Nest API does! And you can ping the API with a script connected to a spreadsheet for that! But no! Google buys Nest and now no more data collected about you and your home! Oh, it’s still getting collected, you don’t access to it! So not only does the device internals wear out and shut off your heat at the perfect time of the year, endangering your pipes, you get 10% more functionality than a 50 y.o. analog thermostat. So it’s off to Menards I go, to save big money (over a catastrophic plumbing failure…)

Outstanding system. I’ve had the nest thermostat for almost a year now, and I can say it’s money well spent. First, it was very easy to install. The instructions are easy to follow; I did not have to do any rework. I did not have to hire a professional. Programming the controls was also easy with step by step instructions. I like the fact that it self programs economic settings based on when you’re home. I’m single and working so it’s nice to know it is saving me money by reducing back the heating and cooling temps when I’m not home. And it does it automatically through a sensor that detects motion. This could, however, be a problem if you have a big dog. You can also control the settings using your smart phone, which is what I do pretty much all the time. I can even control it from work and by using Google voice. This system requires a dependable WiFi. If the WiFi goes off line, however, as it has done with me a few times, the system will still function but you won’t be able to control it from you smart phone. Once the WiFi is back on line, the thermostat will automatically resume previous settings. And best of all, it has saved me hundreds of dollars in utility savings. And it looks sharp on the wall. Well worth the money, and so easy for DIY’ers. Definitely worth a five-state rating!!

Single full-time dad. I’ve been a single full time dad for the past 20 years now and nothing gave me peace like my nest camera system. From keeping tabs on the house to making sure my kids were safe at all times. Hey Siri is it the next day I add the year going on they were able to walk home from school parent eventually and will text me when they were on the way home I can see them when you get up at the end of the street and I could watch them walk all way to the house and then monitor the common areas in the house it gave me the freedom to manage my business, keep and eye on them, the house, yard and coincidentally the neighbors homes. I’m more than one occasion cameras came up as a heavy device to help protect not only my home but my neighbors are street. I was amazed that versatility in Hollywood I could hear feeds I could talk to them I could listen to them and help us communicate. At one point I had ADT in our home the alarm back on and because we had an shooters the cameras notify me right away I was able to know if I please you arrived right before me and about five minutes later I get a call from ADT by then everything was done. Maybe I shouldn’t mention ADT but let’s just call it a monitoring system company. Thank you so much I really appreciate the kids are older now I still use my assistance to home. I have stories I could go on for hours but I’m sure she cares and better things to do our life has been up-and-down all I stayed healthy and safe proceed thanks to you have a great year thanks so much

Bypass temp feature needed for A/C control. We love our nest products. The only two MAJOR inconveniences are: whenever we work from home (which is not always on the same weekday) and we want to keep the temperature cooler than when we are away, we only have the option to “remove change or cancel” the upcoming set temperature (which means that we have to manually reset it for that weekday when it falls on an out of house day) or to make sure that we go to the thermostat or our app once the scheduled temperature kicks in to turn it back down manually. If you added a “bypass“ option so that when we click on the scheduled temperature instead of just “remove change or cancel” we could also opt to bypass that scheduled temp, it would be ideal! Then we wouldn’t have to have in the back of our mind “get back to the thermostat at that time to turn back the temperature that’s going to automatically kick in”. The second thing would be to be able to set a weekend schedule versus a weekday schedule for the hours that we want the fan to run continuously. On weekdays we want the fan to turn off early as we get up early to get the kids to school and some days have to go into the office and we don’t need the fan to continue running. On weekends or holidays when we like to sleep in, the fan turns off makes a noise in the air-conditioning closet and wakes everybody up. We’ve reduced the noise, nonetheless the fan turning off changes the temperature/comfort level and feeling in the rooms and doesn’t let us continue to rest...So please add a bypass option for scheduled temperatures and the option to set weekend and weekday fan differently. This would make this product absolutely perfect!

Doesn’t work after paying $120. I have had this service for several years, and it’s been a fantabulous platform. However, last year in the month of April, both cameras stopped working. It acts as if I don’t have a subscription. I decided to pay for the next one year which wasn’t due until June of 2023 in the amount of $120. It still doesn’t work and I have tried everything. There are no resources, no customer service personnel to assist. In the past, I was able to call customer service if I had a problem and they would resolve any issues or concerns. Ever since Google took over the service has gone completely downhill. It seems no one is willing to help resolve the issue and also I don’t even know how to cancel the service. Needless to say, I am very unhappy with this service and I wish that someone would reach out and do something about this. I feel the only way to resolve this problem is to take legal action to regain my losses. I just believe the company can careless about anyone so long as the are making a profit. This is the worst company I have ever experienced in my 58 year of living. Sorry but I have no good things to say about this as I have spent many hours reading blogs as they have made the customer blog their customer service to eliminate staff. I was also sent to a scammer in India. I was on to him and ended the call. Please help me to see this company in a different light. As for now it the worst and I’d beware.

My NEST Air controller. I have turned my home into an Airbnb and live in a tropical hot climate. My guests come to enjoy the tropical life and after they feel the heat (and my experience also coupled with menopause) seem to like to put the air on cool to 65-70 degrees. I understand their need for cold air and respect their right to be comfortable and control the air unit. I am only concerned that based on the often 95 degree days, they will damage my air unit by over running it. Porch door left ajar etc... Thanks to the lock feature on my NEST thermostat I am able to see what my air is set on at any time and if the unit is constantly running I can lock it so there’s no chance to over work it. I prefer not to lock it, and I am able to schedule what time I want it to run at what temp and at any time adjust my thermostat remotely and prevent certain catastrophic damage to my unit. I can lock my thermostat remotely. I can do all of this from anywhere using my smart phone. I understand their feelings, also when you live in a colder and are used to the cold region it’s hard to understand how easily you can ruin someone’s air system by over working it, also sadly I have learned some people who rent seem to think it’s OK to abuse someone else’s air system since they’re paying to stay. They forget the high repair expense not to mention the hassle! Come to the tropics and live the tropics! When in Rome do as the Roman’s. (*some people here jack up their air but sorry not me!) I have found the APP on my phone for my NEST is very user friendly. I navigate it simply with very little effort. And not to forget -I’m so thankful for the piece of mind I get not worrying about my unit being blown up!

Beyond Frustrating. Been using Nest cameras for a long while now, including some Dropcams before Dropcam was scooped up by Nest and then Nest scooped up by Google. I’m giving this app 1 star because Home/Away Assist makes me want to rip the rest of my hair out, and I don’t have much left to spare. We have exactly two phones configured for Home/Away Assist and every now and again it simply goes AWOL. Apparently for the Nest app to properly detect the phone’s location the phone actually has to move around and change location (and yes, Location usage is set to “ALWAYS” and “Precise Location” is enabled). I’m not certain what the timeframe is — few days maybe? — but if the device doesn’t change location the Nest app will claim “It’s been a while since we’ve heard from your phone” and Home/Away assist will be rendered utterly useless. We live in the COVID era and the adults in this household that are associated with Home/Away Assist are fortunate enough that we can work-from-home and rarely have to leave the premises except for necessities. This apparently leads to Home/Away Assist “losing touch” with our devices and rendering the feature useless. We wind up trying to toggle Home/Away Assist off and on again to no avail and it makes no difference. I honestly wish these cameras natively supported HomeKit and we didn’t have to resort to hacks like HomeBridge to make this junk work the way it’s supposed to. You guys are GOOGLE for crying out loud, supposed to be better and smarter than this, but you might just be too big to care. ¯\(ツ)/¯

New Google Home App lacks functionality, keep this app. This Nest App works great! I would recommend that Google keeps it or buys those rights from Nest if need be. You are able to manage all aspects of all the technical features of all devices using THIS Nest app. For example, I am using a new Nest indoor camera that can only be used on the Google Home app, and you cannot rewind to look at video that you pay Nest to keep stored, essentially paying for storage using the memory space on their servers. With my Nest cameras that work with the Nest app I pay for a subscription, again memory space on their servers, to keep my cameras recordings. For example, I were to pay for 5 days worth of storage Nest would keep those recordings up to those 5 days, and then delete them after that. This gives you time to save off recordings on your on personal storage devices when and as needed. Not only does Nest save those recordings of “events”, but with a paid subscription it keeps the entire feed up to those certain number of days. That means that one could rewind beyond a recording event to save any more video if the recording for one reason or another doesn’t record something before or after a recording that may be pertinent. Google needs to look into making this possible in their new app. Because this is probably the reason why many, including myself, are not voluntarily switching to the new app. The new Google Home app doesn’t allow you to rewind beyond the recorded events that trigger the camera(s) to record. One pays Nest for this capability via a subscription. And one could pay up to $20 a month or more for this subscription. That is how Nest intended for this app to work and is part of the terms of service customers agree to and pay for. I like that functionality and will not switch until Google honors the terms of that subscription contract on their new app.

All they want is money. I got 4 cameras but I only pay for one so I can get 5 days All they want is money I had the paid version for over 2 years and the connection was almost immediately, but as soon as I didn’t renewed and went to the free versionThe , I knew I wasn’t going to have 5 days video recording and other features but now I can barely connect to the cameras, the image takes so long that it’s almost useless, and it’s only that I have the free version because the WiFi, the speed, the placement of the cameras and doorbell is still the same as before of recording All they want is money I had the paid version for over 2 years and the connection was almost immediately, but as soon as I didn’t renewed and went to the free version, I knew I wasn’t going to have 5 days video recording and other features but now I can barely connect to the cameras, the image takes so long that it’s almost useless, and it’s only that I have the free version because the WiFi, the speed, the placement of the cameras and doorbell is still the same as before., and that one is actually farther away form my Wi-Fi access point but is the only one where I could see and hear anything that happened 2 minutes or 2 hours ago the other 3 I can only see what’s going on life and even that some time doesn’t work that well but the one I pay for I could say that works well maybe %95 of the time.

New Google Cameras NO longer work with this APP. Very sad to say.. Update: Google is ending this apps use. The new Google/Nest cameras will NOT work on this app! The new cameras ONLY work on Google Home App as far as apps. All OLD & NEW Google cameras as well as the doorbell cameras and Google hub Max can be viewed on the Google Home APP or any Google screens both Hubs with screens or Google TV devices. The Nest Aware subscription works on old and new cameras and doorbells for now. It is a sad day that Google bought Nest and is now removed one of the best parts without fixing it. I know we all move on but really! How hard would it have been to keep this app and fix its issues. Maybe time to get out of the Google worked and go all into Ring as it is cheaper and now going to be FAR BETTER. Goodby Nest you had a good run. The App is overall OK Pros: Works fairly well to see camera and adjust the thermostat. Always logs in OK to account. Cons: for a company like Google I expect more. Thermostat should be on top Thermostat should show key info that it doesn’t like inside and outside temp along with set temp. Just the basic stuff large and up front. Not small and hidden The cameras should be in order I want. Like doorbell should be on top than any order I want. Why can’t I mix the order up? And if I can’t at least put the doorbell Nest on top. PLEASE

Finally, a Gadget That Actually Makes Life Easier. I’ll be honest—I usually find "smart" home tech more annoying than helpful. But the Google Nest Learning Thermostat (3rd Gen) is the first thing I’ve bought that actually feels like it’s working for me instead of giving me another chore. The best part is how it "learns." For the first week, I just adjusted the dial like a normal thermostat whenever I felt a chill or got too hot. After that, it just... figured it out. Now, it warms up the house right before I wake up and cools things down exactly when I’m headed to bed. I haven't touched the dial in a month. It also looks great on the wall. The stainless steel finish doesn't look like a cheap piece of plastic; it feels like a high-end watch. Plus, the Farsight feature is weirdly helpful—when I walk past it at night, the screen gently glows to show me the time, so I don't have to fumble for my phone. If you’re tired of constantly messing with your AC or forgetting to turn off the heat when you leave for work, just get this. It pays for itself in peace of mind (and lower power bills).

Easy to use. We purchased this unit years ago. It was easy to install and contained very helpful instructions. Once we install the app we were set. I enjoy the fact that at night I don't have to get up to change the temperature on the thermostat. Our home is rather large and has a very strong blowing unit. Since the temperature we set on the thermostat doesn't always need to be the same temperature it tends to cause me to get up several times at night to adjust the thermostat. Now I can just pick up my phone and push arrow down or arrow up to the set the temperature I want and I'm good to go. I also like the preprogramming aspect. I would recommend this to anyone that wants to make life easier. The price was a little high but I'm hoping it will save me in my utility bill so I can at the very least break even. Negative aspects: the app keeps logging me out sometimes 3x a day and then makes we verify my Google credentials to log in. It Doesn’t work consistently with Lenovo products like the clock radio when I say Google set upstairs to 75 the Lenovo product proceeds to tell me that product is not set up yet you need to set it up again even though we both know it’s set up. this will happen sometimes 3 to 4 times before it finally does what I need it to.

Frustrating. The products themselves are excellent quality. But this app is a huge disappointment. It has such a high latency rate - you open the app and it takes 45 seconds to load up to the main menu. (It’s not my wifi or cellular connection) So let’s consider this: your doorbell rings. You open the app, wait 45 seconds, then navigate to the doorbell where you can access the microphone and begin talking. At that point, the interaction time has been about 55 seconds. Most people, after ringing a doorbell, won’t stay at the door that long, thus by the time I can finally get to the mic the person is gone and the feature is no longer useful. Additionally, it’s a pain to guard nest guard with the app. I’ll tap the shield and it will load for 30 seconds and then say it can’t connect. I do it again. Can’t connect. After 5 or 6 times it will FINALLY arm the system. A last complaint I have is that nest is no longer integrated with HomeKit. It was previously before the company was purchased by Google. I get that Google instead wants you to use the Google home system however, as an avid Apple user, it’s frustrating to have to use 2 systems. We chose Nest because the physical products are far beyond the competition but there are some serious rooms for improvement for this application. Reduce network calls on app launch, considering auditing latency for the app and see where the problem lies, and please integrate with HomeKit.

Microphone crashes. I have a very new model phone. Fast, new, never glitches. Yet, since I’ve gotten this app, it has been notorious for the microphone crashing. No matter what phone that I’m currently using, this happens. If you click out of the app and have it run in the background to do anything else, prepare yourself for having to close the app out entirely and restart it just to use the microphone. This is a very consistent bug issue. It’s not just sometimes. It’s anytime I click into another app and try to come back to this one, the microphone doesn’t work. The nest camera has the same amount of issues as any other nice camera app out there. It sometimes takes a minute to load. Sometimes doesn’t switch to black-and-white mode when it should. It sometimes has loading issues with the video, especially if something really loud or some thing really fast happens. I’m OK with that. That’s a given. but it’s 2023. How is it that for two years you still have not fixed this problem. I should be able to answer a phone call, check my email, post something on Facebook, play a game, and then go back to the app and use the microphone to talk to my children. Yeah, I still can’t do that. I have to close out the app completely if I ever leave it, just to be able to use the microphone again. It is so annoying. It takes too long to reload the entire app just to be able to use the microphone. I have to keep my camera up until my son is napping in order for me to be able to use another application on my phone. Otherwise I’m going to have to Reload the entire app 20 times a day just to access the microphone to tell my child to lay back down. It may seem like a very first world problem, but this still shouldn’t be a problem two years later. I mean seriously.

Connection correlated to subscription. Believe it or not, but your Nest connection status and quality is tied to whether or not your keep your Nest paid subscription. This is digital robbery. I have 16 nest cameras in my home on a 300mbps async line with an elaborate mesh network. Plenty of bandwidth. ALL of my nest cameras remained solidly connected for the first 30 days (while under the FREE) subscription. The second the subscription expired the cameras become spotty and laggy. It has remained this way for some time and not rectified itself. I have a hard enough time accepting $14 a month for a tv/movie service and that company goes out and make billions of dollars worth of globally filmed content, filled with A list actors written by award winning writers, to which I just say “meh” to daily... so Im not sure how anyone is ok with paying the same relative cost PER camera PER month unless youre just smitten by the “subscription generation”. Comparatively if you add the cost of 4 Nest cameras and the subsequent subscription plan for 3 years, you exceed the cost of a better quality, higher resolution , professionally installed hardwired CCTV system, that will never ever fail or lose reception, especailly when youre on vacation and cant reset the ******** nest camera. Id resulted in installing a belkin WEMO device behind every Nest camera so that I can always power off and power on the camera. Funny that the belkin wemo, located in every position of every nest, NEVER loses wifi yearround. Yet another confirmation that its tied to the subscription service.

Nest Cam Slow, Misses Events, needs App log in More Often. Something is going on with Nest Cam. Not as good as it used to be. Buffering often. I have Gig Fiber service and 4 Nest Cams. Lately Nest Cam keeps dropping out log in on the App. Several times I had a motion event then I quickly went to open App to view. Well it required I go through the cumbersome Google login procedure Again then security log in alert emails start after log in. This been happening more often recently. Also it’s been missing more events even when there has been no activity for hours. For example Nest Cam never alerted me of a postal delivery right in from of cam. This particular cam location is not in an area with much activity. I could scroll back and find delivery but this is cumbersome. In real-time cam view activity is lagging more than it used too. Used to be just seconds behind activity. Now running minutes. Had Nest Cams since 2014 and find the service slowly degrading since Google acquisition of Nest. Time to move on to other systems. Spinning circles go round and round and round. Our internet speed is unlimited and giga.

Long term user. I have had Nest products for about 8 year in my 2 homes. I have enjoyed being able to monitor and manage the temperatures at each home at any time. I have not found the Protect product as useful. I went all in a brought 5 Protects and found them to be supper expensive and annoying to maintain. After about 6-8 years Nest will send you a notice that you Protect will no longer work and you have to replace it with a new. The other annoyance it takes allot of batteries 6-8 that don’t last that long. It test it self once a month which is annoying and create a lot of unnecessary messages and disruption. Given the cost of batteries and the device and frequent messages I have decide not to replace theProtect as they obsolete. I will just replace them with stand alone 10 year maintenance free devices and save a fair amount of money and aggravation. When I started with nest they were just Nest but now that Google owns them ever time I sign it to maintain my device Google wants me to switch over to my Google account to manage them. I use a lot of Google products but at some point I want to restrict how much info they have on me so I keep saying no I don’t want to switch to Google. It is very annoying.

Works well but has some kinks. Installed the Nest learning thermostat a few weeks ago. Installation instructions are clear and easy to follow so it was smooth and easy but that is where the easy ends. Setting it is simple but understanding how eco mode works was not clear and is actually nonsensical. If it senses movement it thinks you are home but if not it goes into eco mode. If your thermostat is in a room that you don’t walk past much it keeps going into eco mode which can bring the house down to a very low temperature unless you set that properly. It can also use your phone to know if you are home but guess what? You need to install and setup google home for that feature to work and everyone has to install it and join. If not, when you leave the house it goes back into eco mode! But, when I was home it thought I was out? Why? Could never figure that out. And the learning feature is just a waste of time. We ended up setting a schedule, turned off eco mode and change it for the occasional times we need to. If you want a thermostat you can adjust from your phone it does work well for that.

Nest thermostat review. I got 2 nest learning thermostats about two years ago. One of them is connected to c-wire the other two are not. Technically, nest doesn’t need a c-wire. However, out of the two thermostats that were not connected to c-wire went off line and didn’t detect home WiFi few months ago. However, the thermostat was still working fine offline. I didn’t have any issues connecting to WiFi in the same room with my cell phone or computer. Then, after few months the red light was blinking and seemed like it’s not recharging itself. I had to take the display out and charge it multiple times a day to keep it running in cold weather. Since this was happening within the two year warranty period, I called Nest service. It was hard to get hold of them due to a long wait time. After talking to them multiple times and swapping with a good thermostat from first floor, it was clear that the thermostat itself had issues. Customer service agreed to replace the display, although they have not sent it yet. I felt like the customer service could be better: they sent an email after each call with a reference # but they were not responsive to my reply to those emails. It was hard on my part to start another call considering those long waiting times. In one call they should figure the issue and resolve. After the last call I was told I’ll receive another email after the call to start the shipment of replacement, but I didn’t get that. I have to call again and ask for it! Why can’t you do all those in a single call, Google? Clearly there is room for improvement in the service you provide.

Increasing issues with sensors. I don’t use this connected to Alexa or any other voice activated device, I had to turn off learning mode because I had to turn it down too often, I turned off home/away assist because it would put me as Away when I work from home (whether I use the phone location or walking past the thermostat) and I have ongoing issues with the setting of a comfort sensor (remote sensor from thermostat). I have 2 additional sensors other than the thermostat, they are not on a schedule. One is downstairs and I manually set to that one when I finish work upstairs. I used to have to set it about 3x a night to keep it on. The heating schedule (sensor is supposed to remain selected until the next change in the schedule) in the evening starts when I finish work and ends just before bedtime. I shouldn’t have to keep setting it. I searched the support community and this issue has been going on since 2022. This is now increasing in frequency and will even switch back to the thermostat before I even close the app. I had to force quit the app to get it to stick. I love the product but it’s disappointing that this has been an issue so long with no fix. For what I paid, it should be working perfectly, especially since I don’t use most of the bells and whistles.

Needs a few tweaks to make it better. I actually like my Nest for those considering one or as far as the app its great with exception to no disable Eco mode setting, I feel this is one big issue that I cannot resolve and really this should be simple… I have Eco turned off in the app as well as on the Nest itself, yet it keeps active and has for years. This setting is highly frustrating, I work remotely and because I dont cross in front of my thermostat it keeps turning on Eco mode settings daily at its own will which turns my AC up to 87 and my house heats up significantly before I catch it since I actually work hard at my job and when I notice again the Eco mode has changed the temperature settings, settings that I have programmed in to keep it on because its very hot where I live, very hot and it reaches 87 within an hour, numerous times I have tried to stop it. Nest programmers if you would please add a setting to turn off Eco mode completely I would find my Nest to be perfect. I have it linked in to my system and using the app I am able ro fully control the thermostat and program it all easily. I really appreciate everything else about my Nest. Please, if you will Nest team add a disable Eco setting, that will allow me to cool or heat my home the way I choose and have it set as intended. Please support the original Nest by adding an option to turn of Eco and the new one too but please support your loyal customers who bought the original and add the option to disable Eco and please continue to technical support the original Nest, its those kinds of support to your customers that will convince me to buy the new Nest when I’m ready.

Nest with a Heat pump. Been using the Nest for just over a year at our lake house. The remote access and control are great and give me piece of mind. The configure ability and complexity make it very difficult to have operate like a normal furnace or heat pump in the winter time. It’s like I have to trick the Nest to get warm air to come out, otherwise it just blows air a fraction of a degree warmer than the current room. It took me nearly 2 days of research and playing with the configurations to get it to actually blow warm air. And with all of the articles and set up, nothing really helped. Once I tricked the Nest I was able to get it to work more like a normal furnace. Normal being, set the desired temp, the heat pump turns on and blows hot air until desired temp is met. If I left normal Nest settings it would maybe go up 1degree every 4 hrs. When the house is at 50deg and we are trying to get to a normal 72-74 degree room it just never got there. To “trick it” I have to - turn heat pump balance off, set eco temp to the approximate temp desired which turns on the six heat system of the heat pump, go into eco temp then equipment and move that temp above the outside air temp. So it’s just too complex vs a normal thermostat when I turn the dial up and the warm air blows until room meets desired temp. However in the summer the AC works like a charm. The heat pump coupled with the Nest in normal operation exceeds expectations. We keep the house at 72 during the summer and have no problems with what I’d call normal operation.

Love My Nest Cameras. i have had my nest cameras for about a year & a half and i would recommend them to anyone! the quality of both the video & audio is still amazing to me. i bought the cameras after having a recurring issue with a neighbor & their teenagers. it was not long before the cameras put an end to the ongoing issue. the teens were in rare form one day, yelling obsenities & making crude gestures. then they called their mom & said i was harrassing them. when she got home i walked across the street with my cell phone. both cameras caught the entire episode. at one point the teens were out of view of the cameras, but the AUDIO was still captured of them threatening to destroy my cameras. i have not had an issue since then. the cameras were a lifesaver! on another occasion, my mailbox had been hit, so i just scrolled back through the video & there it was. a landscaping truck had taken it out. i simply called the company, forwarded the video & they replaced my mailbox. i am a single woman, so the cameras give me peace of mind. they have paid for themselves many times over!

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Excellent camera and app. This is a god quality camera and app. It always connects no problem - unlike many others and this no name brand cameras that have SO much difficulty connecting. This is the best of the bunch.

Unable to playback most videos. My cameras detect motion every hour or so for something as small as a bird passing through the gardens. Worst part of all is the app is laggy and rarely allows me to playback any of the recorded videos. For $9 a month they can forget about it until they fix these problems.

Looking good and working well. Bought 2 of these (battery model). Very easy to set up and install. I used a google nest video on good guys website where I bought these. I was disappointed initially that the build date on these was over 2 years ago so 1/5 of appliance life has already gone (only identifiable once box was opened). Good guys were very good and gave proportionate refund which I was happy with. Installation on wall was very simple.

Ancient and slow application. Very slow to upload, sometimes does not correctly detect homeawayNot user friendly, awful, outdated software. Keep asking for user name and password. In summary very ancient and slow software, now I am trying to put schedule and the app doesn’t allow me to set the time?!

No way these products rate above 2. Just DONT. Get a NEST CAM. Simple problem. You have google home to bring things together. This app is designed to not do that and the products that require it sit outside of Google Home. Then if it a camera they require a subscription for it to be of any use. Get a Ring Cam, or Arlo, DO NOT use a Nest Cam. Just dont. Unless you only use the Nest app or a gmail only account. Like to pay extra. Nest and Home, once combined with an integrated storage plan and no limitation on the type of google account you have will be great. Until that point (and its completely unclear on packaging and in manuals) just dont. If its certified to work with any (workplace or gmail) account then thumbs up.

Crashes all the time. Terrible app. Allows user to set up sensitive boundaries but then crashes when trying to load ~70 clips. Needs work but rarely maintained

Not much memory. It is short recorded videos and it does not stay for long to be available so checking videos after a while is not possible

Love it !. So handy to be able to control the heater remotely. For instance, after being away for a few weeks, rather than returning to a cold home and bed, I simply switch the heating back on the day before from anywhere in the world and presto, the house is back to living temperature upon return.

Does not play nice with google home. Purchased a nest protect unit to work with my google home and google nest pro. I found the nest app does not talk to the google home . I was hoping I would get notifications from my nest protect to my google speakers so I would be notified if there was issues or a fire in the other part of the house. This is not the case. I have spent a few hours trying to connect the two apps / logins together. This is very poor given the price point of the physical equipment

No good if you want to set and forget. I use this app to control my heating system. I have to check it every single day to delete all the random temperature changes at random times of the day that it adds every single day. I wish I could just set the temps I want when I want them and forget about it - not even remotely possible. The only thing that I can rely on is when I change the temp on my way home to make sure the house is warm when I get there. I have an up to date iPhone 13.

Used to be brilliant. Since google has taken over the product the app has become an exercise in frustration. A change in the wifi meant I had to reconfigure the two nests I have. It took me two days of resetting to factory settings and continually getting timeouts on trying to find the nest, trying to enter the wifi details and timeouts adding the nest to my account which btw I am refusing to convert to a google account. The alarms themselves are excellent but I will never buy one of these again because of google

Thermostat doesn’t keep correct time. In Australia, thermostat is inconsistently wrong by 2 hours. And sometimes the time is correct. Today, out by 2 hours, then correct, note out again. Makes it useless to set a schedule. Get your time servers working correctly. Been happening for a couple of months now

People. Doesn’t take pics of actual people🤷🏼‍♀️ even when getting in or out of a car…

App keeps crashing. Never used to happen but now it just crashes after a few seconds.

Tony. The subscription ended and now can’t renew anywhere as tried every avenue but it doesn’t load or redirects to blank file . Now I only get photos which are stored for a few hours ,would not recommend as no support

Great camera. So easy to set up. And sends you alerts which for us we use it for our birthing pups. So we can be anywhere and know what’s going on back home.

Good but keeps going offline. Still not reliable. The camera goes offline for no apparent reason and usually doesn’t reset unless you turn the device off and on. Not very helpful when you are away from the device.

Un-smart thermostat. This is one of the stupidest ideas ever. Unless you are always moving around in front of your thermostat, it can’t learn when you’re at home so you have to turn off the auto adjust. Then, even with all the smart settings off and just setting a schedule, often it will just leave the heater on even when scheduled to be off or off when scheduled to be on. Save yourself the trouble and just get a cheap ‘dumb’ thermostat from eBay.

Nest Hello. Awesome doorbell. Australiame who is at the front door would be pretty cool but the App crashes after 17secs and logs me out everytime. It simply doesnt work and Nest wants to charge $70 per year for this!?!? I think NOT! I read many reviews to see if anybody else has the same problem and surely enough they do! When will Nest fix the issue, nobody knows but I can say that its been several months now and still no fix. Not happy at all!

Not always reliable. It’s great when it works but it doesn’t always work. I often have to make several attempts to get into my home google nest. And then when I am at the camera view, it will kick me out. I trialed it and all of these glitches turned me off going ahead with a paid subscription. Definitely not worth paying for this subscription

Camera misses events. Great quality when it works but it frequently doesn’t pick up deliveries or people walking through sensor areas

Some great functionality but not perfect. We’ve had our nest for a couple of years now, and I love the convenience of being able to control the heat when sitting along a chair at or away from home, and ensure that we’re not wasting heat when we’re not home. The only thing that I struggle with, is the automated schedule is still a bit off. It seems to decide to come on at weird hours, and of seems to almost randomly update the schedule. All fixable manually, but this could do with some attention. Overall would still recommend.

Google nest smoke and carbon monoxide detector. This is a great addition to the home, just had my first alarm go off letting me know I had something burning on the stove and smoke had filling the kitchen while I was in the lounge room, the detector there let me know which room had smoke. Highly recommended

Will not be buying a nest product again.. This is my 3rd review on the same issue in nearly 12 months. This will not work on any of my 4 apple products, IPhone X and 3 iPads, 2 of which are running iOS 14 plus. Sure, I have a picture for 10 seconds then it crashes telling me to try again. I am very disappointed with this issue as it has not been fixed. Don’t advertise that it works with apple. It does work on my old Samsung S5 through the google play store app. Luckily I only purchased one nest camera 2 years ago. Read reviews before purchasing a product.

Using this saves me money. Two ways one I can switch it on via geofencing and app functions which work seamlessly. Especially as I forget to switch it off everyday. Secondly my energy supplier gives me a rebate for using its energy efficient functions.

Worst app ever. Camera worked great for a week but after that the app kept having issues. It won’t record most of the time and the clips that it does record won’t play. I used to be able to view a clip from the day and watch the playback but now it won’t play anymore.. it’s just a photo which is so useless. For something worth $230 I would expect it to work.. it won’t even do the bare minimum of what it supposed to.. useless product and app. Never buying nest cameras again

Buffers endlessly. Like other recent reviews, the update has broken the app. Takes forever to load. Video constantly buffers when I select events or scroll through the timeline. Please fix this. I pay $180 a year for this service so I expect it work. Very frustrating and am contemplating selling the camera and buying either a Eufy or Reolink to replace.

problem system. The connection signal drops frequently after using it for 1 year. that connects to mobile phones and the process of setting up the intelligent system is complicated Unable to set in google home app

I love Nest. Being able to scroll back through time is the one reason I chose Google Nest and purchased so many cameras. So disappointed in the newer cameras I have purchased as they are not compatible with Nest and I feel like Google are trying to push us too Google home which is inferior to Nest which only has event based videos. Please bring the new cameras into Nest or have scrolling back through time in Home, as a home security device scrolling is the only reason I chose Google cams.

Nest cam. Such a great camera. Only problem is recommending service% tells me it is with another account holder. Unable to get any help. Just lucky it woke up and let me use recording again. Need better help option and not go around in circles. A dedicated 24/7 phone line would ease frustration. Can’t really recommend until service options are better. Thanks.

Sad day for the Google brand. Feature not available in Australia and no refund given I have given this review 2 stars because I had very attentive customer service agents. However… after over two hours of engaging (had only had the app for 10 hours) with very polite staff- no one could refund me for failure to deliver service. Nor was there another complaints process they could offer me (except “feedback” which is anonymous). So with regret, I offer this review, tarnishing a company I have previously held in high regard. And to think this could have been avoided for a $9 refund. I subscribed to “Nest” today to be able to record whether my dogs are barking when I’m not at home. I spent an hour or so setting it all up and was surprised to receive no notifications all day. When I came home, I realised there was a problem because it didn’t register the dogs barking when I came home. One of the lovely Google team helped me and informed me that the sound sensor capability is not enabled in my region (Australia) so it cannot offer this function. I’ve gone back and checked, but no where on the app description that I can see does it say that this feature doesn’t work in my region. So I asked for a full refund as I purchased the app on the premiss that I would be able to use this feature (it was the only one I needed). However they were unable to within their policy. I purchased this app less than 12 hours ago. It reminds me of many a scam and false app which takes your money before you realise it can’t do what it offered. Sad day for Google.

Frequently Drops out. I think Nest/ Google needs to decide which one they want to be. Some cameras are viewable in Google Home and some in Nest and sometimes all cameras are viewable in both apps. The Nest “help advice” to reboot all cameras and log out of the app and login again is just such a bad “ customer experience “. In 2023 this just isn’t an acceptable way of keeping products going. Nest was good until Google got involved and bought Nest. I’m ditching all my cameras for a more reliable system.

Smoke Alarm can’t share with Family. Nest app says you can’t add a family member because of Google Home. This is a “Critical Safety” addition to my home. Crippling the Nest app to force me to go to Google Home just so I can add a family member to monitor the safety of my home is absolutely ridiculous. I wouldn’t have bought it if I have to work between two ecosystems to get it to work with my family. No more Nest products for me.

Unable to change wifi network connection easily.. Unable to change wifi network connection information easy. Have to remove and reconnect its very painful. It’s 2023 you would have thought they would have fixed this issue by now.

Comprehensive smart protection. Nest Protect offers a well designed sensor network that builds user confidence with its functional capability and good user interface. It is now more than a year since a network of eight battery powered units was installed. Early on one was either over sensitive or had a failure and was replaced. Feature customisation is both good and necessary in order to suit room by room requirements.

Ponderous. Useful but irritatingly slow to show any camera stream or recording even though Internet connection is very fast. Cameras also don’t pay attention to home / away and stay on even though my phone is present and on LAN. Smoke detectors are great. Much room for improvement overall.

Frustrating. It takes forever to connect to the camera on the app. Especially when you are out of the house. The video feed attempts to load for minutes before restarting and after which it works fine. It load time wait and restart is frustrating.

Connection unreliable. We have tried using the Google camera with this system for a baby cam etc., but it is just so unreliable, we have even changed the wifi infrastructure a couple of times and the camera feed is always unreliable not meeting the expectation I would of had for Google.

Less than average. Nest cameras are not worth the money! Ever since they merged with Google I get less than three hours of recordings to review, so hardly worth having them should something occur overnight or whilst at work. We use to have 7 days worth of records which was handy, but when we added additional (cordless / battery) cameras we had to change from the Nest app to Google Nest app. Now our cameras are across two apps 🤬🤬🤬, and a recordings reduced 🤬🤬🤬. Would never recommend Nest cameras to anyone, ever considering changing over to an alternative brand and throwing these in the rubbish.

Response Speed. This App is far too slow to communicate with the Hub …!! Makes it impossible to use

Why I gave it just one star.. Most of the time the app just goes around and around trying to connect. Even when I’m in the same room as the camera. I have a very good and fast home network so I don’t understand why I can never have a look at what’s happening in the one room in my home that has a camera. When I first got the camera and set up nest, about 18 months ago, it worked perfectly. Every time there’s an update to the app I update it and it’s just got worse and worse, to the point where now hardly ever works. I don’t think it’s now a very good app at all. Sorry.

Brilliant - a huge improvement. Replaced our thermostat with a Nest thermostat in our holiday home and it is an absolute winner! Love being able to precisely control the temperature when we are not there, before we arrive etc and knowing for sure it hasn’t been accidentally left on unnecessarily. Huge money and energy saver and so easy to use - love it!!

Absolutely garbage. Bought the cameras to replace dlink ones that stopped working after a year, it took multiple attempts by me and 2 and a half hours to troubleshoot via text on customer support, they finally added to google home app. Will not add to this (nest)app, rubbish customer support they have an option for calling but this never works so you have to do the whole thing by text. At three cameras costing $900 and a $18 month subscription the footage is great but it’s useless without customer service, would not bother with the headache again. I’ve also got a nest hub, tons of issues pretty much can’t use the camera in any app.

Smoke and carbon detectors. These are great but the app keeps thinking that I have not set the app to run in the background and it is set to that automatically but every time I start up the app it tells me that it’s not and to set it to do so it is so annoying I have even deleted the app and reinstalled it to try and fix this problem but still never worked the support in the app is useless and does nothing at all it just brings up a blank page so over all the detectors are fantastic but the app and support is no good

No sensible notification deletion. If you have a Nest Protect smoke alarm, you cannot turn off its notifications. If you have a power outage, each Protect device sends a notification. If you have multiple Protect devices and have a series of power fluctuations, you can easily rack up a hundred or more notifications. And each one has to be deleted by swiping it sideways. Do you know how much pain that causes? I do, I’ve just had to delete 100 notifications! This issue has been raised previously, multiple times, but they can’t be bothered to fix it. I doubt they even have the grace to feel embarrassed, which they should!

Integration problems. It is very frustrating g when you invest in this technology only to find that it won’t integrate as advertised - for example Control4 in Australia

Nice and easy. We have had the nest doorbell (wired power) and 3 outside (wired) cameras for over 3 years now and they have worked flawlessly. I have them on a UPS along with my Comms gear so unless power goes out for over an hour we are covered. Not sure why they have moved away from the wired version? Overall very happy with the gear

Almost useless. Alerts come through however it won’t play the 5 seconds of footage and just shows the buffering circle. This also happens when trying to view the cameras live feed which means you can’t see or communicate with whoever is in the room even though the screen alerts the room occupants the feed is being viewed. This frustrated my children when they think I’m viewing the feed and they’re trying to pull face at me but it’s worse when they’re arguing because I can’t figure out who I should yell at this time, so annoying especially since they’ve removed stealth watching.

Buffering. As described in previous review on Wednesday from someone it keeps buffering endlessly this was never happening a month ago.

Version 5.79.0: bug report + good security-camera app + how to make it better. BUG: In the settings for “status light” there’s an option called “Watching the camera,” where the light will blink green when someone is watching the video. But when selected, the light doesn’t blink when watching the video. NOTE: this review is about the “Nest Aware Plus” subscribed version. PROS: Simple and easy to set up - scan the camera’s barcode with your phone’s camera, give the camera’s area a name, and you’re done. Whether it’s live or a recording, it always shows the time of the image at the top of the screen. It makes it easy to scroll through the timeline. It also assures me that, when nothing is changing in the video, the app hasn’t frozen. The Sightline feature is amazing - scrolling the time-bar throughout the day, plus seeing the bars where motion was detected, is a great way to review a time-period, or to find a specific event. In both the iPad and iPhone apps, you can long-press the notification and see a thumbnail-gif that shows a summary of the motion that was detected. That’s a great timesaver. You can limit notifications to when it detects people, instead of all movements. HOW TO MAKE IT BETTER: Add a pause button. Add the date (YYYY-MM-DD) to the time at the top of the screen, so that screenshots will say which day it was from. Also add the date to all the names, instead of a generic name like “yesterday” or “Friday.” The 15-second interval when reviewing a video isn’t enough - add 10-second and 30-second buttons. Having the on-screen controls disappear automatically is annoying - make it so that it stays on/off until I tap on the screen. Add all the Sightline features (eg. timeline of events, “new clip” recording) to the iPad app. Both apps should work the same. (I later found out that the Sightline features are on the iPad app - when you use it in portrait-mode.) Increase the size of the options dialogue-box so that we don’t have to scroll down to see the other options. Put the camera at the top of the settings dialogue-box, instead of at the bottom. Make it easier to save a clip - instead of long-pressing, add a record button, like on the iPhone’s camera app. When saving a clip, it should save the date and time on the screen, so you can always tell when something happened. Add an easy way to disable motion-detection for, say, 10 minutes. That way we can do activities in front of the camera without setting off a bunch of notifications. CONCLUSION: A good app, with some room for improvement - 4 stars.

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Worst Google App, Since the Purchase by Google. Please don’t confuse my two star rating with my feelings of how I used to rate it…. I actually really lit it and had high expectations when Google purchased Nest, only to be left brokenhearted. It seems apparent that Google isn’t spending any resources on further development, or perhaps even upkeep. It feels as though Google would like to be rid of the Nest app, but has failed to improve their own software enough in order to do so. This feeling was definitely apparent after our purchase of the battery camera Google sold as a “Nest” product, but seemingly never intended it to be connected to the app we purchased it because of.

Away setting. Have tried multiple times to not have the app follow my phone. Goes into away mode constantly despite having dogs at home that require the heat or air that get shut off.

Better the Google home. Google home sucks. This is a way better app.

Love it but... I love this app but what I find frustrating and they need to fix is torturing to turn the heat on and it keeps going on Eco mode... what gives!?!?

Need to work on app .When checking notifications keep buffering on screen.. Need to improve app . When checking notifications like person detection or motion detection video hard to play keep buffering. Sometimes hard to open or open very late.

Nest app. Very disappointed since google took over😞

Buggy. Shows me "away" when I'm home sometimes but only intermittently and regardless of my settings. Because of that I'm unable to use the feature that automatically sets Eco temps when I'm away. I've read complaints online about the same thing from other users. Developers are very slow to take care of this.

Google Destroyed Nest. Since Google bought Nest and forcing users to migrate to googles app. They’re ruining the app and desktop version by not updating and implementing new software for new phones or updates. Only the bare minimum. Since googles ownership, my iPhone 15 battery got so hot while using Nest that it crashes. So bought the iPhone 17 and now not as bad but still heats up drastically only while using Nest app. This never happened as an early Nest user in 2010 but since Google merged, I’ve had nothing but weird issues and problems with sign in, etc. I even tried adapting to the google cam system and it’s terrible. Play back slow, events aren’t easy to navigate, interface complicated, sound quality, on and on. NEST was amazing when smaller developers owned it. Sad something so simple in tech struggles nowadays.. Google, BRING BACK NEST by keeping it up to speed and fix bugs.

Not current. Being remote in a different country, I find that it takes a while for it to activate my video. It is not consistent.

Bob L. It was awesome until they merged with Google.. seems like they lock you out every two weeks and you have to punch in your password again n again

Don’t subscribe? Expect massive delays. If I get a doorbell ring notification and click on my app it takes a solid 20 seconds to show you your front door even when connected to wifi and on a brand new phone. Oh and it doesn’t show you anything more than a thumbnail either.

Nest is best. Such a convenient application and product. Love it

App experience is really poor. The thermostat is great. But the app experience annoys me every time I use it. Often has to try multiple times to connect. Setting a schedule is not intuitive.

Save your money. Useless app. Super slow data access even on a 3 Gbps fiber optics line. Don't buy nest cameras. There is no benefit. On rare occasions when you need it, it will fail to deliver results. Save your money or buy something more professional, not this gimmick.

After transition to Google - the app has become pathetic!!!!!!!. I think there is no connect between the two apps - Nest kicks us to Google Home and Google Home sends us back to Nest - this just an unbelievable nightmare. If I find a third rate option, I would switch over without blinking an eyelid!!!!!! The interface between the two apps is just horrible!!!!!!

No more thermostat control. Just disappointed that Nest took away the thermostat control in the app. The interface was much better than the Google Home app.

Basic. For something owned by Google you would think that this app would be more intuitive.

It was pretty good till they merged. It’s like pulling teeth, trying to get this app to work properly Worked great before the merger

Junk. Waste of money, since merger with google it changes temperature when it feels like or just turns your AC or heat off, constantly signing in wanting to share my data,

Eco leaf. Eco auto on sucks it sucks

Horrible. Worked for a a long time, but suddenly needs me to log in… no idea my Nest password and won’t send me password reset. My nest is a nice 100% manual wall thermostat now, lol

Keeps switching to Away. Turns the AC and Heat off randomly. Types the review in white color on white background.

Nest. I will never purchase a nest product again. They should not be able to stop supporting gen 1 and 2 products. If they sold them, they should support them!

Fan time. You really need to add an option to add more time when you have the fan on with a time limit. Currently you need to stop the fan than restart it with the extra time you want. Sometimes I will turn my fan on to circulate air than want it on longer and there’s no way to add extra time.

Not impressed. I just want it to be the temperature I want it to be. I don’t care about the energy. There are way too many energy features. Even when I think I have it turned off. It’s now 2am and it’s still hotter than I want in my house. The fact I’m up writing this review should tell you something.

Very unreliable. Despite addressing wifi extenders, app updates etc, this system quite often has my outdoor cameras “offline.” Amy system is likely better than this.

Very very slow. This app has gotten so slow it’s basically unusable for more than a couple cameras. Very disappointing.

Very good app, but could have some improvements. I really like this app—it’s intuitive and easy to use—but it could use some fine-tuning. On my iPhone 16 Plus, the thick gray bar at the top partially covers the first day of the week, which seems unnecessary. Also, after removing my thermostat during troubleshooting, I was unable to add it back using the iPhone app. After several days and a call to Nest support, we discovered it could only be re-added using my iPad. This suggests a bug or compatibility issue with the iPhone app that should be addressed. Overall, a great app with room for improvement.

Useless thermostat. Very dissatisfied with the proudest

Google. The app worked fine until it merged with google. Now I get heat when it’s set to cool and when I try to find out why this happens the thermostat goes off line and says there’s no internet even though all my other devices appear to be online. I’m sick and tired of systems blaming my equipment when clearly the problem is at the other end. In short I wish google would just bugger off.

Needs improvement. Stop asking me to set up in Google. No thanks!!! Times 1000

Camera. Nest was great until Google took over.

Hate it. Despite disabling all the auto temperature settings, it keeps changing to whatever it wants. Now it came with ‘seasonal savings’ and there is no way to change it

This ie garbage … don't buy. This product is garbage. Don’t buy it. It’s a complete waste of money with no real security. I found it incredibly difficult to use properly. Overall, Google products are disappointing. ---

Ecobee is far better. Programming the week on this app was created by a lunatic that hates people. There is absolutely no way whoever created the programming for the week was sober when they made this app. I could ask my 3-year old cousin to come up with a better solution. It is so complicated. Ecobee is easier and fewer bugs.

Google data. Not a fan of the forced google data conversion. I get it. But no choice given.

Absolute garbage. I use the app for my Nest camera and it’s absolute garbage. If I want to review footage from the previous night it’s nearly impossible. Endless loading time, boot up time, a serious lack of controls or scrubbing options. The camera works. The footage records. But you can’t view it!

Terrible App. Constant freezing Have to pay a monthly to be able to use 99% of its features Signs me out almost everyday. Such a horrible user experience

App sucks get a ring doorbell instead. The app is awful in terms of the door bell footage. The front door footage never loads and gets false triggered all the time. The actual door bell itself doesn’t chime when u ring it even though chime is on in the settings. If you need a good reliable doorbell and a good reliable app I recommend ring 10 time out of 10

Too expensive and slow load times. For the cost, should be a lot better

Doorbell sucks!. Door bell sucks as it sometimes works and often, it will delayed by so long that you miss the person who rang it.

Unable to play live video. Sometimes my camera notifies me of activity in my home it sees. But when I go to check what’s going on the camera fails to load. I have extremely fast internet and everything’s plugged in so I see no reason why I can’t load my home security device.

Schedule. Awful- can’t erase this so the unit has a mind of its own- not smart.

End of Service. I enjoy using, but can not believe Nest is discontinuing service for the first and second generation thermostats that are working perfectly. Just a way to Make more money and create more e-waste! What a shame! Should be illegal. Nest should reconsider!!

Cost. None of the packaging or advertising says you have to PAY for the recorded video. It’s free for the first month but then they cut you off. Now I’m stuck with 4 camera’s that only take a snap shot and hold it for 4 hours. RIP OFF!!!!

The nest is too challenging!. I have used the nest for 9 months and just when I think I’ve got it figured out there’s another challenge. Btw…it’s just not me. I’ve asked for help from far more technologically savvy people and they r just as frustrated.

Terrible App. Work fine until I migrated with google app nothing works on any application. I redid the app and thermostat not working cannot control heat or air. Thanks google

Constant Issues. Camera stop working every time when someone rings the bell.

Good interface but too slow. The spinner shows up a lot and I have 1gbps internet with good wifi. Every time enter even after short app switching, 5 second spinner. Tap on something, another 3 seconds. The experience is degraded by so much waiting, I almost want to just switch services

No, I didn’t forget my password. Horrible! Every once in a while the app forces you to re-sign in. And then your password doesn’t work. And, no, I didn’t forget it because I have it written down. How is that possible? Bad app.

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Nest has been on the decline for years. Thanks google. We have had Nest products for years (cameras, thermostats, and smoke detectors) and although we were really happy with them at first, they have just been getting worse and worse over the years. Connectivity issues on the devices themselves (both newer and older devices) and connectivity/playback issues in the app no matter what router/cell coverage and internet speeds we have. Often the skip forward/back 15 seconds takes longer than 15 seconds to even load, so often it is useless to try to skip forward. No real useful updates or improvements made to the app in who knows how long (how about a pause playback button or better clip making features both of which are available just through web browsers?!). I know Google has been known to drive products/services they purchase into the ground but was hoping maybe Nest would be the exception since they seemed to be pretty hands-off for a long time. Seeing as how Nest has been on the decline for a while now though, recently rebranded as “Google Nest”, and Google has all but forced Nest logins to merge with Google logins, I suppose we are in the market for other products at this point...

Going down hill. This used to be a great app. But the last 6-8 months it’s gone down hill. I have the highest internet xfinity has and WiFi is not the issue. The app cuts our a lot and it makes cars go by super slow. It’s also not recording like it used to. And it’s not because I downgraded my subscription, I downgrade because of this. It’s not picking up all the people by my door anymore like it used to. I been looking for other cameras to replace Google. Please get it together. I have a lot of money invested in your products to be rebuying a entire new security system. It would be nice if we had a quick 911 button also incase of emergency. It’s getting bad in Indianapolis and having a fast way to call the police or ambulance would be great. I know we have one but it’s hard to find when we are on panic mode. It would also be nice to have a system like Xfinity, and other companies that would contact authorities on our behalf. We would pay more but you would be a actual security system and not this kind of system.

Great — love the app and Nest thermostat. I definitely recommend the app!The app does some of what you’d think, but coming from Google it’s weak. I think it could be much better. 1) It should show what you can see on the thermometer itself: inside temp & humidity as well as outside weather 2) Setting an initial schedule is horrendous. You can’t copy & paste rows. So sad especially given that Google owns google docs. I mean c’mon! Get your act together. 3) The reporting is also weak. My first report after having the app for a month said I hadn’t used any energy (in July with central a/c).Wait what?! 4) Speaking of, since it connects directly to my electricity provider it should be able to give real time stats on usage. Kinda a no-brainer. 5) Is google just making this a weak app because it’s for iOS? Anyway, to make a long story longer...make it better, Google. Show us you can do better, please.

Is It The App?. I have 5 Nest Protect smoke/CO2 detectors set up in my home. The app keeps track of what state each detector is in, when it goes through testing, etc. My system worked for 6 months then... nothing. I could see the detectors, I could test them through my phone and through my iPad, but the app said they couldn’t be communicated with. I got in touch with Tech Support and went through 2 more hours of going through all the troubleshooting steps you can get online. The person helping me then said I had to remove each detector and reinstall it. I asked if this was normal... removing and reinstalling every 6 months. I never got an answer that. Anyhow, I removed and replaced each detector and finally got all of them talking again. This isn’t my first rodeo with Nest. I have another home and those devices have been there for about 3 years. I never have a problem with them. But this house... that’s a terrible solution... it doesn’t tell you why things happened, just that it happened. I’m concerned that I’m going to have to do this again in 6 months.

Huge latency and low reliability. If i could give this app 0 stars I would. We use it with the Nest camera that we opted to use as a baby monitor. Total waste. We chose it because of the 2 way communication option and importantly, that your voice sounds like yours rather than something mechanical. This is critical when you’re using the device to communicate with the baby and soothe it over the monitor during night wake ups. Latency slows your ability to respond to the child crying immediately. But the worst thing about this app is that it CONSTANTLY goes offline. And NO, it odd not the Wi-Fi connection. We’ve checked and rechecked a million times. It does the same thing on other’ networks when we’ve taken it with us to use elsewhere. This is a problem when your baby is crying and you cannot hear and respond because this awful app is offline YET AGAIN. You then have to close and reopen it and connect to the microphone, which all takes a while because of the latency issue. By then baby’s crying has escalated to point of no return, the whole household is awake and the Nest is offline. AGAIN.

Nest Aware. We have had this camera and system for years and it worked great and we loved it. However, eventually it stopped working properly because nest aware came to be. It won’t let you see a person walking up anymore and would only give you a single frame. Basically a picture that most times wasn’t helpful. Recently we had a bear in the neighbourhood and I wanted to check the footage of it going by but it wouldn’t even bring that up. It completely cuts out any records by the next day at the LATEST so if you get broken into or someone steals a package and have video proof from your doorbell. It will only give you a really bad image and not let you see the actual moment. Not to mention it won’t let you access it anymore because it wants you to pay an insane subscription. Furthermore recently it disconnected from the doorbell inside the house so when someone rings the doorbell they think we can hear it but we can’t. Don’t know if it’s the subscription or some other reason but either way we are getting rid of it soon. It’s sad to see another service fall onto subscriptions. Especially one such as this. I get it, money to be made, but at this point I don’t think will even buy the doorbells anymore. God forbid they limit the function of your fire alarms because they want more money via subscription. Tl;dr: it was great until the subscription arrived and now it’s just decorative at this point.

Auto Schedule. I set my auto schedule to run all week at 72 during the day and 70 at night and my thermostat keeps running the A/C at 69 F even when I’m not home and I’ve set my auto schedule thermostat manually and on this app multiple times to run at 72 during the day and 70 overnight and my A/C just keeps running continuously during the day when I’m not even home. I keep setting it at 70-72 and it just changes the A/C to run at 69. Then I wake up covered in sweat overnight because it’s not running at all. What’s the point of setting auto schedule or even manually adjusting the thermostat when it just runs whenever it wants to at the temp it’s not supposed to be running at? My utility bill is gonna be SO high because the system is overriding any manual or automatic setting. Anyway to fix this? I have a friend who’s gonna come look at the unit but I’m scared for what my bill is going to look like.

Amazing customer service!!!. I bought my nest almost a year ago and have loved love it so much that I bought one as a gift for my brother. It is such a neat peace of tech but that isn’t even the best part. The best part is the customer service you get if anything goes wrong. My nest stopped working, just one of those things right as temps started to get hot. I called their tech support and all I can say is WOW!! They’re so worth every penny and more I spent on that nest. The tech Noelia stayed on the phone with me until she got my AC working temporarily and she is rushing me out a new unit. It was easy to get my AC working again and she walked me through it step by step and waiting on the line to make sure we had air. They not only have super cool gadgets to make your home convenient and efficient but they have AMAZING representatives to help you with everything you need and I didn’t have to call India. Lol. I LOVE LOVE this company and my nest learning thermostat. Thank you guys.

Good Overall But Features Disappear. Overall the app is fine but one of the reasons I bought the Nest is I like to run the A/C fan 24/7 and it used to support this feature. I live in Florida where it’s always hot and muggy. So if the fan isn’t running the house feels like a warm swamp when the A/C is off between cycles. But now you can only run the A/C fan for up to 12 hours. Its sad because a cheap thermostat has this feature to keep the fan always on. Several times I went back and forth whether or not I should switch back to the old cheap one but I kept the Nest anyway. Maybe one day they will put the feature back. Also, the learning modes don’t work when you are married or have multiple people in the house. So if it’s set to use my phone as the signal, when I leave the house it turns the air off for everyone still in the house. There’s no way I am aware of for everyone to use their Nest credentials within a family group account.

Works well.. Long time user of the Nest app and thermostat, and I have to say that I’m happy with both the app and product itself. Like anything, it’s not perfect and I’m using the 2nd gen smart version. The temperature sensors are not included for separate areas of the home by default with my kit, and while not completely necessary, I did pick up a 3 pack and that has helped me dial in when to change my temps based on climate and anticipated usage. Only giving it 4/5 stars due to the scheduling app. The algorithm for predicting temperatures for you gets it half right, however my family works on a rotating ever changing schedule, so it confused it more than got it right. Can’t fault it for that. But I can fault it for its way of setting a schedule on mobile devices. Very tedious. I tended to just let it do its thing and correct it when it was wrong, and that resulted in less work than manual thermostat. The home away assist is also a nice feature, but make sure your AC is powerful enough to compensate for when you return home. I live in the Deep South, and my ac is on the low end of sufficient for my area. If the house gets hot it will take till sundown for it to catch up,vs keeping its cool it may run less as it doesn’t let it get warm. Do your research and know what you’re buying, but all in all I recommend this product and have enjoyed the conveniences it has brought.

If only.... ThIS REVIEW IS FOR THE APP But seeing how you can't separate the device from the app, there is some crossover. It was "the first" and it's been a consistent performer. I haven't looked into the EcoBee enough to know if it can perform a few things better but here goes. The good is that it does learn and does keep track fairly well of what we like. But I feel the bad are so easy to change I just don't know why Google doesn't. I have a two story house, the front faces directly east towards sunshine. The Nest is in the shade on an upstairs wall and I have a Nest temperature sensor downstairs. Like most houses, my upstairs becomes a furnace while my downstairs is a freezer. The first problem is that for scheduling which sensor I want the app to use, the times are not adjustable. Meaning for most of the day I want the downstairs sensor to keep the downstairs more comfortable as that's where we spend our time but we put the kids to bed upstairs at 8pm and the app won't let me switch to use the upstairs sensor until 9pm. Why does scheduling have to be in blocks that Nest forces? The second problem is that setting the sensor to Away or back to Home when we leave for vacation never stays set. Twice now I've set the thermostat to turn back on because we are headed home only to realize the app changed back to Away once I closed it. We've resorted to keeping the app open or checking constantly to make sure the temp. gets back to normal.

Learning about the 3rd generation Nest. I’m giving this a three star based on the Nest’s integration, and warm gaps in which the entire second level isn’t being cooled. I tried using the Nest thermostat on level one of my home, (my home is dual level) on level one my furnace has a humidifier for the winter months, forced heat can be very dry when not conditioned by humidity. The Nest unit won’t function with a humidifier attached, it made my furnace produce 20Hz bass sounds, and within minutes my entire system would shut down. On the second level the Nest tends to cool when it desires to do so, even when I’m in the room I can feel warm areas that were normally cool and comfortable. I gave the Nest g3 time to learn my movements within the room, but I’ve noticed that the only areas that’s close to my vents coverages are cooled. I’m going to give this unit the benefit of doubt, holding out hope that the Nest will soon adjust to my preferences. As for level one, I’ve gone back to my old school thermostat until I can find a replacement.

pointless EDITED. the nest app keeps logging me out!!!!! first and foremost, let me announce that: GOOGLE AND NEST DEVICES ARE UNRELIABLE!! esp when it comes to internet connectivity. however, i feel like it’s pointless to even write this review since the developers don’t respond. unfortunately, i feel like it’s my duty to (waste my time and) write reviews so yall know yall are dead wrong. if i’m away, why does the thermostat allow my house to get warmer than the set eco temp? secondly, i understand it’s an eco temp but why is there a range with which i can set it? this range makes it impossible to keep my house cool while i’m away. while it saves money, it makes my home extremely warm during the day WITHOUT cooling below 76. this causes food to go bad and my house to take longer to cool down since it’s been festering heat all day. please give us the option to set an ‘estimated return time’ so that the AC or Heat will cut on at the time in preparation for our arrival. or, have lower set temps for eco. or, let us know once our house has reached a certain temp so we can decide to decrease or increase the temp.

Accessibility Review. Dear, I am a visually impaired user who has been using the NextEP app and would like to share my experience with the hope of constructive feedback. Firstly, I want to commend the NextEP app for its overall accessibility. It has been a valuable tool for many visually impaired individuals like myself. However, there is one particular area that could benefit from improvement, and I would like to address it in this review. The NextEP app seamlessly integrates with the Google Nest thermostat, allowing users to control air conditioning and heating systems. However, there is a notable accessibility challenge when it comes to adjusting schedules and temperature settings. Unfortunately, VoiceOver functionality is not currently available for these critical features. I kindly request that the NextEP development team considers enhancing the app’s accessibility, especially in the realm of managing schedules. Introducing VoiceOver compatibility for functions related to time and temperature settings would significantly improve the usability of the app for individuals with visual impairments. In summary, the NextEP app is a commendable tool with excellent accessibility in many aspects. However, addressing the accessibility issue in the schedule management section would undoubtedly enhance the overall user experience for visually impaired users. Thank you for your attention to this review and for your ongoing commitment to accessibility. Sincerely, [Your Name]

Google ruined the Nest APP. Like the vast majority of Nest product owners, once Google decided to force everyone to migrate, they also decided not to improve or fix the APP’s severe bugs that were created once Google created Nest Aware. All the reviews for the past year have been poor. And on top of the freezing, crashing, frozen video, opening lag, loading lad, buffering lag, signing out issue, APP overheating your device, etc. which all got progressively worse, they simply stopped updating the APP, even thought the complaints about major bugs in the APP have grown. It has been 4 months and Google has screwed over all their Nest customers. And on top of that, their customer service is absolute trash. I went back and forth with them showing them detailed video of the APPs performance issues, and then they blamed my wifi. Then I showed them video of the cameras streaming perfectly when accessing Nest through a web browser, and they said they would look into it. That was about 4-5 months ago. For those looking to buy new porducts, these cameras are great, but Google absolutely destroyed the experience. The APP is absolutely uselsss.

It used to be great. When I first purchased the indoor cameras, motion detectors, nest aware etc everything worked great. That lasted a few months. Not sure if this is an issue with the app unable to communicate with the hardware or the hardware not communicating with the app. Now I get reminders to set alarm when we are home, constantly. Apparently it no longer recognizes when we’re home and when we are not. The indoor cameras turn on and off at will when we are home and I get constant notifications that “looks like someone is home” constantly. Yes that’s me who’s home thanks for letting me know every 5 minutes. Facial recognition you ask??? Pretty much useless since it doesn’t recognize me or any of my family members even though we have had the cameras for over a year. App CONSTANTLY sends me push notifications when we’re home. Apparently the only thing it recognizes and remembers are packages left at the front door. For such expensive hardware I’d expect it to work like its price tag would indicate. Unfortunately I’m “stuck” with all the nest hardware and therefore the app. I’d recommend going with something else that has better value for your money.

Ver nice thermostat!. I’m an AC service tech and thought I’d write a little bit on my first NEST thermostat installed a few weeks ago. I was a little hesitant to replace my perfectly good Pro9000 but, so far, I’m extremely pleased and a little impressed! I’ve owned various Honeywell stats (which were all great btw) but with more customers purchasing or requesting NEST stats, I decided to try one and learn the features better so I can better assist customers when asked about them. Being in the HVAC field, what makes me really like this NEST stat (besides it’s super sexy design) is it’s available features like farsight, optional eco settings, and it’s overall ease of use. The NEST is not a touchscreen stat but it’s easier to navigate than my Honeywell Pro9000! Also, if you have Google assistant and other google home products it’s the stat to have as it’s super easy to set up and performs great. Looking forward to seeing how it holds up.

Great thermostat - Horrible app. Update: I changed my Google password and had to log back in to Nest. The app forced me to always allow the app to view my location supposedly for the sutoaway feature. There was no way to use the app without allowing Google to track me. I have had this thermostat for years and never used that feature. I understand why Google wants to invade my privacy for financial gain but there should be an option to skip the permanent invasion of privacy without having to later go back and disable the app and the location permissions after setup. The app used to work great when it used a nest account to log in. It always worked. A few weeks ago the app forced me to migrate to a Google account. Now almost every time I want to adjust my Nest thermostat with my phone I have to log back on. The log in is glitchy. It usually takes about 3-5 minutes to get back online. It completely negates the benefits of a smart thermostat. I have to manually adjust the temperature because I don’t want to troubleshoot logging in. I wish they hadn’t ruined the app... and for what?

Endless Buffering. I’ve had 2 nest outdoor cameras at my home for several years and my experience can be summed up in the title of the review. The lag/buffering is atrocious. I’ve tested the WiFi signal strength from each camera’s location and get full signal from both spots. Also worth mentioning I have gigabit internet along with a top of the line modem & the Rolls Royce of routers from Netgear and everything else in the house runs flawlessly. It’s extremely frustrating when you hear a strange noise during the night and open the app to check your cameras only to be greeted by a never ending spinning blue circle. Don’t bother calling customer service, they will inevitably tell you that you have subpar connection or slow internet speeds. The only saving grace is that the nest cam IQ outdoor I have at my lake house has worked pretty much without issue since I installed it about 5 months ago. Only wish I could say the same for the other 2 at my house. Would not recommend these cameras to anyone. When you need to know what is going on outside of your home in a moments notice, Nest will let you down.

Nest Aware. I think this app is great, but I do think that it should work a bit better with Nest aware subscriptions. My sub trial when getting the cameras ran out. I wasn’t notified and didn’t know that you could not see playback of events of motion w/o it. I think that if your inside the app w/o one there could be a way to show a action of being able to set up a subscription via routed to browser just like the view account info does. In setting I think if they used inside the Nest aware tab maybe manage subscriptions, help, etc? Might be useful other than seeing what nest aware can do. Also there is a nest aware plus, I don’t believe it’s shown what’s the difference inside the app either which could be nice. These features I feel are important so having better usability would be appreciated! I had to go on the website nest on my laptop and that’s the only way I knew I didn’t have a subscription set up and was able to do it that way. — if you need a UX Designer, let me know! 👋🏼 KatharineAshley(dot)com 💖 Thank you, looking forward to any updates

Great products. I have 8 Nest Smoke detectors and the door lock. The smoke are great if you have a dog,a voice gives you a warning that it detects smoke and that the alarm will sound and the alarm is loud. That gives you time to cancel the alarm before it sounds. My dogs don’t stress out for a false alarm anymore. The night light option is fantastic. They light the way for me downstairs so I don’t have to put the bright lights on and possibly wake the house when I leave early in the AM. The door lock is great because my son doesn’t need to worry about losing or forgetting his door key. He just types his number and he’s in. Then the thermostat which was the first Nest product I bought is the best of the lot. It learns our schedule and then it automatically adjusts the temperature accordingly. Plus a few nice options like displaying the time or temperature etc. all in all these are fantastic products. I highly recommend them.

Nest Cameras. I currently have nest cameras as well as Ring and Arlo. By leaps and bounds the Nest cameras are better. Pros: 1: The picture quality and reliability 2: The night vision is far better 3: the recording time is longer thus capturing more of any event Cons: The only complaint is the newer version no longer works with the nest app and require Google Home app which is frustrating having to switch between when trying to rush for another angle or view. Ring Cameras: The only Ring camera I’m ok with is the doorbell camera simply because it’s covered and does not get condensation on it allowing for a continuous clear view. The others get condensation and or ice on them and the picture quality is worthless. Arlo Cameras: The Arlo cameras hold only advantage for me at my location and that is Wi-Fi range from the home. Meaning I can place them further up the driveway for advance warning. While the Arlo cameras also get condensation on them they are still an improvement over the Ring Cameras. However the record time is so short you may miss way to much of the event. All in all I highly recommend this Nest Cameras as I’ve had little to no issues with them. As time progresses and funding is right I fully intended to replace the Ring Cameras with Nest. I sincerely hope this help’s because it’s my honest review and I am not being paid to do so lol

App has been awful since migrating to Google account. I’d been pretty much satisfied with the nest app for the nearly 4 years that I’ve been using it - until, that is, I made the stupid mistake of migrating my Nest account over to Google… Since then, I have repeatedly, frequently, and unpredictably been asked to re-authenticate on my iphone and grant permission for the sharing of data between Nest and Google.,. And since my Google account password is long and complex, and I don’t have it memorized, It turns the simple task of making a change to my thermostat (E.G.putting it in Eco mode as I’m leaving the house) into an annoying and inconvenient waste of 7-8 minutes of my time... this will inevitably happen at the most inconvenient of times (e.g. as I am in a rush for an appointment)… Nest second-level support tells me that this is what the normal behavior of the Nest app after migrating over to the Google account, and that there is no workaround…They do not seem to understand how annoying this new app behavior is… I am ready to rip out my nest thermostat and nest cams and now will definitely NOT be purchasing a Nest/Google security system as I had planned…

Resolved our problems. We have a large home with 12 smoke alarms. We have had issues for 4 years with the standard smoke detectors going off randomly all at once with humidity and other times where they went off all at once for no apparent reasons. The fire department had to come out 3 times and our electrician came out several times to try and troubleshoot the problem. We narrowed it down to the smoke alarms. I knew I needed a very high quality and intelligent smoke alarm that could isolate which smoke alarm had the issue. I also wanted to have access to know if the smoke alarm was functioning properly. Nest Home Protect had all of the technology we needed and we just installed all 12 yesterday and we love how they operate. It was an expensive option but well worth the peace of mind knowing we do t ha e to listen to the chirps and guess which alarm needs a battery. I would highly recommend this to anyone!

Great thermostat, unless you use EERO routers. My Nest worked great for years. So I bought a second one for summer home. It worked great for one year, then it began to lose contact with my router. Same router, but nest would not stay connected. Nest says you need 2.4 GHz. My EERO router will connect at 2.4, but thinks it knows better and switches to 5 GHz after a while for a better connection. That cannot be controlled. It’s built in. Was on phone with EERO tech for over an hour. I have three EERO routers. They work great, but none of them will maintain a connection to the Nest, after a year of working perfectly. Nest support blames the routers. EERO routers says it’s the thermostat. Either way, I have no Alexa voice control of Nest thermostat. Thermostat shows no connection. So I’ll be replacing the thermostat. Just not with another Nest. I even got a replacement sent out but the issue persists. I’ve read where a software update caused this. Reckon they don’t want to make it right so I’m just stuck with a dysfunctional thermostat. Nest was great until Google bought it and forced everyone who added a thermostat to revert to Google Home app instead of Nest app. It’s very intrusive.

Bad quality. It don’t show for videos my neighbors across the street had a incident and they asked me. I went on my cameras and I didn’t see nothing. It was kind of disappointing it don’t show me complete videos. Show me what it want to show me and that is dangerous they keep putting my life in danger, someone took something out of my neighbors yard across the street. He didn’t show anything. I wake up this morning same thing over and over again. It seems like Nest show what they wanna show like they’re taunting and playing with you. I put my life in your hands you don’t care, I’ve talked to them about this and they laugh is happening again. They don’t show things that are important. It seem like they show what they won’t show. My neighbors asked me. Did you see anything I went back on my camera it didn’t show nothing and show them leaving in the morning. It didn’t show no one‘s going in the yardjust popped up on the side of my townhome. It didn’t show that show them leaving but show them coming putting my life in danger. It seem like they’re being funny. They show the video they want to show you putting my life in danger.

What good is a stat with no data logging?. I installed my first Nest stat back in 2012 and recently was informed by Google that they’d no longer be supporting the 1st gen stats, so I’d be losing all my remote and app functionality. Basically bricking the thermostat. OK. I don’t agree with this practice, but Google/Nest aren’t the only ones who force obsolescence onto their customer. So I installed a 3rd gen stat I had purchased a while back to have on hand as a spare. Now I cannot see anything in the history section of the app. Been this way for a couple weeks now. Online research shows I’m far from alone with this. At this point, I’ve received absolutely nothing as far as an email from the company, even just letting me know THEY KNOW there’s a problem and they’re working on it. Nothing. I cannot recommend that anyone purchase a Nest thermostat anymore. I would recommend trying another brand such as Ecobee. I am a retired HVAC professional, so trust what I’m telling you. There are better and less expensive options out there. Explore them.

This app is way over complicated!!!. I just wanted a simple easy to use app that will allow me to turn on and off my heat and or A/C without having to go upstairs every time . At first I tried the eco mode my bill was high than ever, it was better with me adjusting it myself . So I am going on extended vacation I believed I had turned everything off on the app. But alas after three weeks away I just get an email stating I am running a high power bill. How can this be I shut off every freaking option on the app but the app and the nest thermostat decided it way to cold for them and they have been keeping my house nice a warm while I have been away. Why does this dam app have to so complicated. Can I just get a version where I can just turn it on and off that’s it no eco mode no we monitor how you use it mode so we can just come on automatically. I thought this thing would save me money it’s the complete opposite and all due to this stupid over designed app. Thank you for giving me way way more than I needed much appreciated! First I am going to do when I get home is delete this freaking and huck that thermostat in the delta.

Won’t stay running. I would love to give a good review but can not. My furnace had no problem with keeping my house warm until I got the nest thermostat. Now? Cold house every morning this cold season. The problem? Thermostat calls for heat furnace turns on runs for a few minutes and shuts off. I go to thermostat it’s still calling for heat but furnace is shutting down, once it goes through the lengthy shut down process of running the fan to cool off the heat exchanger it eventually shuts down, thermostat still calling for heat but furnace is off. Then it starts the process of starting up the furnace only to run for a few minutes and shut off. On, off, on/off on/off anytime the furnace is calling for heat, the furnace doesn’t stand a chance of EVER getting the house up to temp when it’s 4 degrees outside because it’s always starting up and shutting down, during these events the fan is running but no heat and there’s nothing I can do about that. SO THIS GREAT “ENERGY EFFICIENT (P.O.S.) Thermostat” makes my furnace run constantly but it can’t keep the house warm. I’m completely disgusted and at my wits end. Putting a cheap one on that WORKS!

Nest app was great until Google started muddying the water. I love the Nest app. The UI is great! However, Google started merging it with Google Home and then stopped halfway. The result… I just bought 2 outdoor cams to compliment my existing doorbell. However, the Nest app doesn’t recognize the new cameras and instead tells me to install them thru the Home app. Installing through the Home app was easy, but the 2 apps don’t sync so now I’m stuck using Google’s crappy Home app UI. I wish Google would continue to support the Nest app, but it looks like they’ve abandoned it since no 2nd Gen products will be accepted. The Home app UI is horribly unintuitive and limited. You can’t even update your WiFi password. You have to remove a camera from your account and reinstall it to do that. What?! You’d think a trillion dollar tech company would be on their game, but you’d be wrong.

Operator difficulty. I’m a self employed contractor for a well known satellite company. It might rhyme with fish, who knows. I install and teach all Nest products for customers wishing to purchase them. Also, these products are absolutely amazing and top notch. I highly recommend them for anybody, but sometimes I run into a problem. Let’s say I install the doorbell and google home hub to the husband’s phone. If I send a home invite from husband’s phone to wife’s phone and accept, the wife’s phone won’t have access to the doorbell and only the home hub. Sometimes it’s neither, but mostly just not the doorbell. I make sure that the couple are using gmail accounts. Google assistant is also installed. When this happens the only way to “fix” this is to use the husband’s email on both phones. Surely I’m just missing something here and this only happens to me. Other than that keep rolling out newer products and models! This stuff is next level smart home experience!

Nest T-stat is awesome!. I’ve had this Nest thermostat just over 6 years & it is by far the best thermostat I’ve ever had! First of all it’s extremely reliable! However the best part is the savings & comfort that comes with it! The temperature goes to whatever “away temp” on its own automatically when everyone leaves our home & then goes back to my normal setting when you walk in the door. I can also go to the Nest app on my way home & set the temp of my choice if I want to! It also learns the temps we like at certain times throughout the day if I want it to do so. I also think it’s cool that the thermostat screen is blank until I walk up to it & then it comes to life. I’ve recommended this thermostat to many people & absolutely everyone that has took my advice & bought it loves it just as much as I do! I have the first generation so I can only imagine that it has gotten better which is hard for me to believe. All I can say is buy one! I promise that you will love it too!

A Life Saver!!. My 80 year old mother lived by herself and started falling. One day after several people tried contacting her by phone, I went to check on her and found her laying on her bathroom floor. Upon paramedics arrival they estimated she had been on the floor for a couple of hours due to dry blood from where she hit her head due to a fall. That’s when Nest cameras came into our lives !!! I needed something I could check on her without drilling into apartment walls that was not allowed. My brother suggested and came and set up 2 camera’s. One in her living room and one in her bedroom. My mom has Alzheimer’s and Dementia and has lived with 2 alternating caregivers for almost 3years now. I can keep a close eye on her, I have been able to assist the caregivers in time of need and my moms confusion by talking to my mom through the cameras and I cannot stress how these cameras has tremendously and so outstanding has helped to keep my mother home and safe and has been absolutely a BLESSING TO HAVE!!

Great in theory… not in practice. Since we got this we have had nothing but problems. Only one phone has access and even when we add family to the access they don’t get it. No one else besides one person can get notifications if someone is ringing the door bell. And worse than that the chimes don’t actually work on nest so there is no audible sound for the people inside. I bought new door cam and chime for my doorbell and had it installed by an electrician. Nothing. Then we began having issues where the thermostat won’t connect to the internet. Went out and bought a new at home internet router because that what the internet says to do. And finally got the thermostat to connect. Now the app on everyone’s phone shows that the thermostat is not connected. The products thus far have been subpar at best. The support on the products is awful. If I could go back and put my old doorbell and old thermostat in. I would. Save yourself the hassle and buy something else.

No way of automatically controlling two thermostats. The Nest thermostat has a pretty interface to use via the iPhone but does not allow fine tuning of the thermostat to solve hotspot issues. We ended up buying one of those flat ping ball ball Nest thermostats and installed it the worse hot spot of the house. It solves the hotspot issue, but the scheduler does not allow to use the flat ping pong at night and the main thermostat during the day. Hence I have to manually set it every day. Calling tech support is a waste of time as they all agree it is a design issue. Until Nest doesn’t fire all their Product Managers and hire people with actual knowledge of HVAC these issues will not go away. There already is an Advanced Setting in the interface, which should be accesible to the advanced user to calibrate the schedule and other settings manually. And leave the pretty App iPhone settings for people that don’t need further settings.

The worst smart thermostat and app. As far as the app goes, it keeps getting disconnected (sometimes 4 times in 5 seconds) from the nest and sometimes what you set in the app is not actually set in the nest or it does not reflect the nest state if you go to the actual device, you will see. This has been very annoying and frustrating since I paid so much for a darn thermostat just to be able to control it remotely and for a bit of smarts. Now for the actual Nest thermostat itself. The device looks pretty, but smart would not be amongst the words I would use to describe it. Once it latches on to a setting (“learns it”) it is almost impossible to change the setting. If it wants to set the temp to 70, and you feel like you want to change it, it will change it back. You can’t turn off the smarts completely. You have to reset it completely to get rid of what it has learned, but then it will learn again and you will be in the same place. There are multitude of other very annoying and frustrating flaws with this thing which would take much more to explain. Don’t wast your time or money on this over priced thing. I wish I hadn’t.

Low quality product. Long delays in displaying data (seems it goes to your website first). Data in small display is different from the full display. The different data corresponds to different time frames. You may alert me of a person- I may see the person on one of the two displays ant not in the other. Disaster software. Google claims that a person is detected and many time it’s a car but not a person. Sometimes it’s nothing (May be the alert and actual recorded frame are not at same exact time. There is no mean to immediately record the displayed frame- to save it to the phone right away. I feel cheated by a co’ I had trusted for many years. I chose the product in spite its high price >250$, trusting that I will get a good one, superior technically. I got cheated. The label on the back of the item was partially UNREADABLE. Important data there was unavailable . Mounting was v difficult. I have used Google for many years and uses its h/w in my home wifi. I am also a share holder. But, I am going to be extremely careful approaching Google hardware for anything besides the wifi ones.

Meh. I have 3 complaints. 1) it’s hard to accurately set the temp on the schedule in the app. When I move the slide, it will land on a temp that’s either either higher or lower than the desired temp. 2) it doesn’t recognize when my cell phone is home and sets my thermostat to away temps. I’ve tried 2 different cell phones/carriers and other things but it doesn’t recognize either one. 3) the safe temps are too low for heat and too high for the AC. 95 degrees as the lowest temp to set for safe setting is way too high for a hot climate. It would take me several days to cool my home if I days let it get that hot. 45 degrees is too low if you’re in below zero temps and need to worry about your pipes in the basement freezing. This makes the learning mode unreliable because it will use a temp setting that’s too extreme. Users should be able to select any temp they want to set because there may be circumstances that Nest can’t take into consideration that a human can.

Nest App goes Offline Randomly. I have had a nest at my old house, the nest never had a problem ever. In fact I enjoy being able to control the heat or ac at any given time. The actual thermostat does work very well. For some reason the App decides it wants to go into offline mode where I cannot control the heat or ac. I have had my internet provider forever and have a pretty beefy router for my entire house (I’m a gamer) but at random times it will not connect at all even though everything in the house is connected and working perfectly fine. The only way to get it to work is that I have to manually go to the thermostat and turn it on and it magically wakes up and connects. I’m not sure what is wrong with it but it is absolutely annoying when it’s 30 out and I leave the house for hours and your nest is offline and i come home to it being 50 in my house. Or in the summer and it’s 90 it goes offline when I’m at work and it decides to turn itself off and now I’m walking back into a sauna. So I am not happy spending $200 on this for it to be giving me the old school dial up problems.

Best wired cameras, horrible wireless!. Overall, I definitely love the Nest most over 2 other big name brand home security cameras that I’ve previously owned. But boy did Nest mess up with their new WIRELESS outdoor cameras. Hope you are young and like hauling/climbing a ladder or tall step stool every 3-4 weeks to take down and recharge the wireless outdoor camera. And then when you climb back up the ladder a few hours later after charging it, you have to reset the “zones” because you won’t get the view exactly like you had it. I absolutely hate the outdoor wireless. I have 3 indoor plug in cameras, one hard wired doorbell camera, and 1 outdoor that is also plugged in but when I went to add a second outdoor camera, I had to buy the wireless one because Nest does not sell the outdoor wired camera anymore. Wish I had a choice. So I would only recommend their wired doorbell camera and plug in indoor cameras now. Stay away from the outdoor wireless unless you like ladders!!

The problem. The problem with the the Nest thermostat is that it try’s to help you save energy. Helping us save while we are out of the house is great if it only did it when we were actually out of the house. This thing turns the A/C up to like 78 degrees whenever it thinks we are out of the house and we’re just downstairs. The biggest annoyance is that it turns the A/C off at night when we need it on the most. I hate having to keep waking up to adjust the temperature down every couple of hours. This thing should just keep us at 73 all night long. I’ve had 3 to 4 nest thermostats over the years, my first one was when the Nest was like a Kickstarter project, so I’ve known this product for like 15+years, I would say the first one I owned performed the best of all that I have had and I’m currently on the latest version. It tries to do too much and it should just set the temp I want and just maintain that until I tell you to change especially overnight.

“Learning” thermostat. As I write this review, it is completely appropriate that I cannot see any of the words I am writing in the Nest app. It is really funny, actually. Maybe it’s be because I’m giving the entire ecosystem 2 stars. Sadly, to say Nest is “learning” would be a misnomer. I can set a schedule and within seconds, go back to it and find that Nest has changed that schedule, sometimes drastically. Sometimes, especially in the summer, despite me being home and despite me walking past either of our Nest thermostats, I’ll notice that the thermostats have crept up to terribly hot levels, I conducive to comfort or even to a person’s health. If I hadn’t invested so much in all of our Google devices throughout our home, I’d trash these products and start with another brand. Unfortunately, we are saddled with dozens of Google products throughout our home that work occasionally the way they were meant to run, but usually cause far too many problems for what they are worth. It’s a poor ecosystem. Then again, why am I even writing this review, considering the fact that I cannot even see what I am writing.

Too Many Steps. Is there a temp HOLD button?. They haven’t made a good interface update in years! When u have two thermostats , ie one upstairs and one downstairs you should be able to see temperature for both at the same time. This app makes you click too left corner to then click again to choose which thermostat to view to see temp and then click to adjust. The circles (both) that show thermostats should ALWAYS appear on screen when you log into app so you can quickly see temp and change if desired. Also when looking at schedule it would be nice to have the time stamps fonts bigger. Hard to see small type especially at night. I think they are also missing a common thermostat function called ‘hold’ where you can set and keep at that temp until changed. With Nest it will change to next temp on schedule. I don’t see HOlLD— unless I’m missing it?? Easy stuff for Nest to fix. Hope they do. I like the thermostat. App should be great, not just ok. —-Still hasn’t had a good app or product update in two years. Also schedule settings are small to see timeline. Also that mode crashes often. Fix it already will ya.

So far, so good. We’ve had the Nest for about 6 months now, and while I don’t know if it’s saving us any money by using, it is so nice to be able to set it to a specific temperature vs. the old thermostat which had the little slide lever on the bottom, and you slide it to the right for a higher temp or to the left for a lower temp, but there was no indication as to what actual temp you were sliding it on to. I also love that I can control the Nest from my phone. If I’m in bed and want the temp moved up or down you grab your phone and change it. That said you can also program it to be a certain temp at a certain time of day. This is great in the winter time, when everyone is out of the house at school or work, and want the house warmed a bit by the time everyone gets home. While we haven’t yet gotten into the full swing of summer, I highly recommend the Nest. Its easy to use and makes controlling the temps in your home a breeze.

Seriously Broken Since iOS 15 Arrived. I have experienced the same ongoing issues as others with the lack of proper home/away assist sensing based on my phone location. Maybe 5% of the time this feature works correctly since iOS 15 arrived. Typically I have to open the Nest app once I know my status has changed and wait about 15 seconds for the app to ‘catch up’ with my phone location and change status. (Seems kind of counterintuitive for an app handling automation/convenience). Other times even this doesn’t work and I have to manually switch the home/away status. A darned shame the Google has forced me to become their customer by purchasing Nest and then dropped the ball in providing me a useful product despite the very positive experience that actually dealing with Nest was. At this point my plan if Google has indeed stopped support for the actual Nest app and the 1st gen cameras are not fully supported by the Google Home app is to remove my previously loved Nest products (cameras, thermostat, smoke/CO detector) and replace them all with competitors products. Google likely doesn’t care…but I do and am confident I deserve better service than I am currently experiencing.

Nest Thermostat App. Pros: -well built. -easy to install -built in lithium ion battery backup -Geofencing. -runs fan after the heat turns off for a couple minutes to get the rest of the heat out of the ductwork instead of heating the walls. -seems to connect well on both 2.4 and 5 G networks. - the app does well at showing the thermostat wire connections. Cons -does not work with Apple home kit which would put the Thermostat control right in the control center of the iPhone. I am hoping they add this in a future update! -no geofencing range limit that can be set. Not sure what range it is using. It would be great to at least know. -requires all home members who want to use geofencing (home/away) feature to have separate google accounts. -does seem to always recognize when I come home and doesn’t switch from Away to Home mode. -cannot set the cycle rate so the temps fluctuate way to much. I am guessing the different is about 2 or 3 degrees. This maintenance band is too wide. -both on the app and the thermostat it’s hard to know what temperatures you are looking at, is it the actual temperature or set point. Especially around the dial, it just uses points and does not list out the actual temperature. Very annoying. I don’t want to have to add up 1/2 degree tick marks. Include some numbers already. -lithium ion battery is probably not replaceable. Was a tough choice between this and the Emerson Sensi. Just hoping for some good updates now that google owns it.

Slow and finicky. Like all these types of apps, there is a delay activating it and connecting to the sensors or cameras. I also found it impossible to get three thermostats to connect. They seem to connect on their own mesh network and so even if you have strong WiFi the devices may not all register and see each other. I had to fake a second house to get the one in my basement to work at all. It’s fine, but it’s not connected to the other two sensors and it seems that’s part of the benefit as they are supposed to work together. One final point. If your electric goes out, you have a 1-2 hour back up battery. After that you have no heat. I have not tested this but thats important to know if you are dealing with heavy winter storms. I was surprised that the back up battery was not of longer duration. Seems like an easy solve. I would recommend keeping either your old thermostats in case you need them in an emergency or having some way to charge the nest faceplate if you had to. (There is a USB port but haven’t tested that and again you will take an hour or three to charge it for an hour or two of use. Not ideal).

Great camera if your looking for it never to work when you need it 👍. I have to say these cameras are awesome! I’ve owned them for 3 years. Any time I go away or go on vacation they never work! And no worries if you leave the country your nest cams will work perfect !!!!!! 2 weeks out of the country and you got it not working ! Yup Off line . But at least my Samsung indoor cams work. And hey even when you do need them they will always be off line or doing there blue circle of waiting for something. And let’s not gloss over even if it gets a picture good luck, click on it and Wal ah !! Nothing picture of what ever the cameras pointed at not what it should of took.I know mabey it’s my Wi-Fi or modem. Nah I bought the extenders for them. And hey ask for help and your questions will be answered just like you started them. No luck nothing fixed But hey if you want to waste some money on them go ahead I regret I bought them. I’ll probably upgrade to another type in the future my Samsung indoor cams work better then theee things. I could go on and on but I would never use these cameras if you want any type of security.

Literally a Life Saver. You never know how valuable something is (or if it even works!) until you *have* to. For us, that experience was with our Nest Fire and CO2 detector. When we needed to replace old detectors, I chose to pay a little more for Nest. Would it pay off; would it be worth it? We figured probably not, but we installed them anyway. This holiday season, we were 900 miles away - certainly not thinking of home. At church, I went to silence my phone & noticed a Nest alert that there was smoke detected in our home. Surprisingly calm, I called our local fire dispatch & contacted neighbors and family. By the time the fire department arrived, smoke filled our home. The cause: an overheated furnace! Our home was likely saved because of that Nest alert. We can deal with minor smoke damage! That decision to buy a Nest product made all the difference in the world. It worked exactly as expected, when needed most, and we are forever grateful.

Disappointed. The app is clunky. Setting up a schedule should be easier. Nest forced to me to accept seasonal changes which then changed my preprogrammed temperatures. My home is cold not doing the program I set up….frustrating. Next year with the seasonal adjustments be more drastic????It says I joined the program, but there was only an option to accept the program or learn more about the program. It was circle of choices forcing me to accept the program. I couldn’t get the display off my T stat until I accepted the program. I was able to opt out after going to the next website and being forced to join another energy saving program which then allowed me to turn off the seasonal adjustments. They make it challenging to figure how to opt out. Can’t do it through the app. Bonus now I have to reprogram all 3 of my nest thermostats again back the schedule I originally programmed on the clunky app. Waste of time. I wish I would have invested in different smart thermostats. I work for top 5 national builder and we have moved to a different smart thermostat because too many of our customers have complained.