Vivint App Reviews

Terrible cameras and detection.. I’ve had vivint for nearly a year now and I’ll say it’s not worth the money. The security is great with lock door features and the options of alarming the house when your away, however we really hoped the cameras would be better than Rings camera as they said it should, but it’s worse and lacking. We have terrible neighbors and trying to build a case against them we need our cameras to record any movement in our front and backyard. When we had ring we can save the footage whenever we went to live camera mode as well as talk through our back camera, and the detection sensitivity was so high it even start recording when a cat was detected in our backyard, but vivint don’t even have that feature let alone high sensitivity detection. Vivint never records whenever something is detected in our backyard or porch even when I put the settings to high sensitivity. We always have huge time gaps in our camera recording time. Even when using the app and we need to check the cameras it never fully work or we get a message saying the vivint system is having troubles. For the money and trouble we spent on this service I expected better at the end we still continue to use our Ring regardless of having Vivint that’s how terrible I feel it is.

Great design, great concept, great execution!!!. The app itself is very useful and comes in handy all the time. I have the smart lock, the smart doorbell, and 2 cameras and they work perfectly. The cameras give me good quality pictures and video plus there is less than a 1 second delay with the live video when monitoring from my phone. The motion-activated sensor on the doorbell works very well during the day, evening, or night even when the front porch light is off. The microphone and speaker on the doorbell makes it easy and safe to communicate with people I don’t know who approach my door. If I see someone trying to break in from the camera, it gives me the option to take a live picture from my phone and it automatically records movement picked up by the cameras. The app gives me notifications without delay for everything that happens inside and around my home whether it’s the doorbell being rung, the door being opened, motion from the cameras, my alarm system being armed and disarmed, or even my door being locked and unlocked. They really thought of everything to give you the maximum protection against threats or otherwise. I highly recommend Vivint for your home security and the Vivint app for easy access and extra insurance for the security of your home and the people you live with. (P.S. the alarm noise is REALLY, REALLY LOUD!!)

Vivint support and devices. BUYER BEWARE!!! Warning!!! If you read this…Take a look at the real reviews on BBB and Business complaints website The positive reviews are likely from Vivint themselves. DONT BUY, YOU’LL REGRET IT! Currently, they’ve restricted tech support on my account. Who does this to a customer buying their product and it doesn’t work! They’ve given no reason real reason as to why and I’ve only had them since March 2022. They use alternative offers to keep until your 2 weeks expire or tell you you have 3days to cancel. Only 2 techs arrived to care for the problems, so now they won’t send anyone without the area supervisors approval. Puzzling and angry with this company.! They’ve been sued for fraud, read about!!! Don’t Buy!! My system would not connect online. It reboots from the app and when I look at my system there is no rebooting process from the panel. The cameras are blurry and many time the visuals deletes without you doing so. This system is hacked and I can’t rely on them for support; always, whenever I call I’m told they have to wait for a response from this area tech supervisor and no one calls me back as promised. Buyer regret!

Old house. I don’t usually write reviews on things. But I wanted to put it out there. Sales guy came to my door and we said we had to think so he came back the next day and decided to make the switch to them. They were here until 2 am installing everything but then had to come back 3 different times to figure out wiring. I was not that impressed. They state there price only goes down however what they don’t tell you is your taking out a line of credit in your name for the equipment . it is not part of the bill at all so you get “charged” twice a month. They state you do not have to pay for the equipment however that’s what the line of credit is for. Also I told the sales guy I did not want a thermostat he insisted that I have it .. we got it installed and my ac/furnace is only a year old and came with its own thermostat. When they installed Vivint thermostat they messed up the wires and my ac is now messed up and there is nothing any company can do. I had my ac company put on the original thermostat that came with it and now I’m paying for a piece of equipment I no longer use. In all I’m happy with the security system. However lately my cameras have been glitching and when I go back to rewatch what happened over the night I can not and it just looks like a picture. Not saying all this will happen to you however it happened to me so I would just like people aware

My Vivint review. My wife and I started with Vivint 2 years ago. The salesman was very informative and kind and we decided to go with Vivint. The man who installed our system was nice and funny but he was higher than a kite and he drilled multiple holes all over our brick because he was installing the camera doorbell system wrong and it took him 5 different times and 10 holes later.. it still today looks terrible and unprofessional throughout the house. Until this past weekend our doorbell system was off line 90% of the time and didn’t provide a picture at all. My wife and I have both been on the phone with Vivint troubleshooting for hours at a time before they would send anyone else to install a new one. This last week we had a young gentleman who was very kind and professional and saw several different issues from the last guy and fixed it then and there. He was awesome! All that being said we like how the system works and functions (when it works). And other than the installer and the customer service/network issues we are happy with Vivint.

Couldnt be happier. We had a new Vivint system installed a week ago and could not be happier. The app has functioned perfectly for us, arming, disarming, viewing live cameras, play back of previous footage, search of old footage (we do have the sky monkey which allows 30 days storage), we use the app to lock and unlock doors and also we have connected our Hue Bridge and can control our lights with the app as well. We have set up custom actions that work like a charm. Things as detailed as, when system is disarmed from keypad, turn kitchen and living room lights in 50% for 30 minutes. When I needed help adding the hue bridge, I used the support option in app and chatted with an agent. It was 11pm, I had 13 people ahead of me and I had about a 5 minute wait time. Not bad. They helped and resolved immediately. The next day when I needed help on adding a user I did same chat, I had 5 ahead of me and took maybe a minute. We are just completely pleased with our equipment, our sales person Mitch, our installer Ben, the customer service agents and this app. It has worked perfectly for us.

HIDDEN FEES - HIDDEN SERVICE CONTRACTS. If you’re considering Vivint, don’t!!! This review would be too long to type out my full experience but I paid for my equipment in full up front and was told I would owe $0 on a monthly basis if I paid for my equipment (opposed to financing it). Then got charged $40 a month and called to let them know I paid for my equipment already and they said that $40 was for “monitoring services” so they lowered my monthly bill to $30 a month but apparently upon that phone call it entered me into a contract (I was unaware of and never signed anything). Then I sold my home and they wanted to charge me to move my equipment (that I own and paid for in full already). So I left the equipment with the home and went to cancel my service and they told me I had to BUY OUT MY CONTRACT??! I was wondering “what contract” so upon calling and finding out that I got a lower rate for complaining about the salesman lying to me, that entered me into a contract and I owed $400 in order to cancel. So I paid that fee and then a month later saw they were STILL withdrawing money from my account. This company is full of fees and hidden services contracts and cannot be trusted

Horrible. I regret choosing Vivint over my previous Brinks system. From the start, this has been an incredibly disappointing and expensive experience. I purchased two thermostats, a doorbell camera, two exterior cameras, an additional keypad for the upstairs, to replace my Brinks panel and a front door keypad lock to replace my - unfortunately, this has proven to be a poor decision. The keypad battery in my master bedroom constantly dies; I’ve had to replace the batteries twice in the last 12 months. One of the thermostats frequently falls off the wall. My doorbell no longer rings or sends notifications through the app when pressed, and my front door keypad lock has had recurring issues. The door never unlocks or locks via the app, and the batteries have needed replacement twice in a year. I purchased the keypad lock specifically for its app functionality, yet the app has never worked properly, making this purchase completely pointless. Throughout the installation process, I repeatedly raised these issues, and Vivint continued sending technicians who seemed unable to resolve them effectively. Despite multiple service calls, these problems persist. As a single mother and widow, I feel misled and taken advantage of in purchasing this system, which has never worked as promised.

App is great when system functions correctly. We absolutely love the app when the Vivint system is functioning correctly. Mainly the video doorbell constantly stops working and the Sky Panel has to be rebooted to get the video functioning again which is very annoying. Technicians have been out several times, get it working only for it to stop working again sometimes hours, days or weeks later. My guess is that the Skye panel itself may need updating because my internet/WiFi works excellently. Only this time, the video is working on the Sky Panel but not on the app. So this issue may be a problem with the app. Also, we have a 2nd indoor camera that never worked after the technicians left our home. It may stay on 30 mins or less then goes offline. I think that Vivint needs to update all video components to their system. The remaining components are stable and works perfectly. We receive a lot of package deliveries which is why we need the video doorbell to work consistently. We love the system but may consider switching to a different company that can offer comparable services on a more stable system.

Vivint app. The app itself is better than previous version, however connectivity is horrible. I constantly am being disconnected from video when trying to view my cameras, half the time the app does not load or takes more than a minute to load. What’s the point of having security cameras and alerts when you cannot load the video in time? We use a camera in garage for backing up the boat in the tight space and sometimes it takes me 15 minutes because the video would drop after 5-10 secs, then load again and then drop again and take 2-3 minutes to load. I would have to exit out of app and close it, then load the video again and then it would drop the video. Mind you this all happens while I have full reception of Wi-Fi because I purposely bought a strong enough mesh system and put one in the garage for this reason. I’ve tried to get an answer from vivint and they blame the app connecting to the garage door openers which is another problem in itself that sometimes shows that it failed to close the garage door, when I sat there in the car and watch the door close. And then sometimes the app works fine. Not really much help from Vivint other than them telling me to update the app, so every time I have these issues I look for an update that isn’t available.

Might be the best system yet!. Easy to use, makes arming the house fun! Almost everything can be controlled from the phone as well as from your Alexa or Google Devices; arming and disarming, monitoring & controlling the temperature, locking and unlocking the doors, letting the garage up and down. We also have the digital key locks, and indoor & outdoor cameras. They also provided Linksys systems to help expand the WiFi throughout the house. There are other Aps that can be used with the system to help enhance its usefulness, such as Streety to help connect with other Vivint users in the neighborhood. Easy to change the PIN numbers also, and it monitors your carbon monoxide systems also. Alerts the police, fire dept, etc. The only thing I don’t like is that all of my doors have to use a different key now. Even though we do not have it yet, it has the ability to control lighting by use of special type light bulbs. Very quick install process. Definitely worth the money.

Great when it works. I’ve had the Vivint system for about 6 months now and it’s been decent, but the app needs major improvement. At least once a week I will have to manually lock doors, close the garage, or arm/disarm the system. Which I know sounds like I’m just being lazy, but it’s the times when I need to access these things remotely that it becomes an issue. I’ve had items delivered to my home or needed to give a repair person access while I’m at work and I’ve gone to access the app and it simply refuses to connect to my system at all and that’s incredibly frustrating. There’s times when I’m in my driveway trying to arm my system after I’ve locked my doors and closed my garage and I go to arm my system and it won’t cooperate, so I have to go back inside and do everything manually. Whats the point of home automation when you’re app refuses to cooperate with the hub, which in turn negates the convenience of your app? If the convenience of the app is a big selling point for Vivint’s system for you like it was for me when I was shopping systems maybe look elsewhere because it’s definitely not the convenience they claim.

Very disappointed with Vivint. The application for Vivint is OK. It stalls a lot and that is not helpful when you need to have a more immediate response when you’re trying to see who’s at your front door. But the service overall has been incredibly disappointing. We have had over the last several years about eight different representatives, all of whom have not delivered on promises that were made when we first got the service. The customer service through Covid was unbelievably terrible and now it’s barely any better. No matter how many customer service representatives we have talk to they all make promises to make the right, the many wrongs of the service and not one person, including the supervisor has responded to concerns that we have registered literally for years. There are always Vivint customer service reps, crawling throughout our neighborhood, and we stop every one of them to share our experience. They all express their regret, take our phone number, and file to have someone to contact us immediately. We’re still waiting, and it’s been three years. I do not recommend Service to anyone. It is a support example of what excellent customer service should be, and it is far less than what any customer deserves. This is an expensive service with very cheap attention to the needs of its customers.

Please bring back Status View. The app is good! A few tiny bugs but usually very stable and reliable. Unfortunately and more importantly please! Please bring back Status View on the the Hub. Not sure what the issue is with deactivating the status view. I really miss it! My kids miss it too. We want the option of activating it or deactivating it. Please Vivint give us back control of the status view! I’ll give you 5 Stars when you do. Update: Vivint has totally removed the Status View from the HUB! Are you guys planning to replace it with a more stable or similar view? Or are you completely done with it? I don’t understand the need to totally get rid of it. The explanation on the panel makes no sense. You guys update all the time but they’re still connection issues with the cameras. Dropped recordings. Communication via the microphone to the doorbell camera whether on your phone or using the control panel is “sometimish.” Something so simply like the ability to always see the time/clock and constant weather is appreciated. Not to mention it would go a long way with most of your clients. Just bring it back please!

A lot of issues so far. Let me start by saying, I wanted my comment nickname to be “frustrated customer” and it was taken…. Not a good start…. We recently had our system installed. It’s our first time having a Vivint system, and have had several issues. The installation technician did not put batteries in the thermostat, and when they were finally installed it caused all other devices (including the A/C) to crash, because the system had not been “calibrated properly”. No doorbell or cameras either. They wouldn’t send a tech out until they walked us through troubleshooting it over the phone. When I say I spent a FRUSTRATING hour and a half on the phone, it’s an understatement.. We were then told that a technician wasn’t available for two weeks. Which meant no air conditioning for two weeks, in August, in Oklahoma!! Then we were told they would wave the service fee and that we “probably won’t owe anything”. SERIOUSLY?? It was never installed properly. Why would us owing anything even be considered?? After throwing a big fit, they were able to get someone out in three days. The new technician showed us features and codes we had not been shown at installation. This company has some improvements to make.

Ok. It keeps bugging out and when we moved we had to go an entire new panel, which I don’t see why is necessary and when we did move, we had to get everything reinstalled. Obviously, we had to get reinstalled, but we had to get everything that was already in our new home which was from the last owners had to be removed and then instead of putting the stuff back in the same holes, they drilled more holes into our house and then installed it. first time It took two days for them to install it because one of the times they came over they did it but they put the doorbell in the wrong spot so you couldn’t see off one of the sides besides what I already said, when there’s something on the porch or on the back side of our house it Notifies us on phone and panel whenever someone is trying to get in which is a huge light saver because we live in a trailer park and there’s a lot of sketchy people around here so I would recommend getting it. I guess I mean it’s worth it, but you are gonna have a couple of problems. All in all I would recommend.

Frustrations with Apple Watch App. Every time I attempt to use Vivint from My Apple Watch it tells me to sign into Vivint using my iPhone. I am already and always signed in on my iPhone, so as soon as I open the app Vivint is available for use on my watch (sometimes because this has issues as well). Here is what’s frustrating…..if I have to use my phone to open the Vivint app on my watch there is then no need to use the app on my watch, I might as well use the app on the phone to perform actions. I use the Vivint app on my watch for convenience, having to also use my phone removes this convenience. Is Vivint getting away from having the app accessible on Apple Watches? If so, I can uninstall the Watch app and recondition myself to use my phone, but if this is not so please create an update to fix this. This issue has been present for weeks now, but as of recent I have also not been getting notifications on my watch about activity at my home regarding my alarm system and/or doorbell which is concerning. Any help with this issue would be greatly appreciated. Thanks!

Not worth the money. The app rarely works for us. We are constantly having to reboot. Every time we’ve gotten notifications that our alarm is going off, Vivent calls to ask if our home is okay... and we’re not home so how would we know?? It causes such panic because we have been burglarized in the past. After we request they notify law enforcement, they have called back every time to say the police won’t be dispatched. Then what’s the point of having an alarm system?? And for the amount of time it takes to do all that, if our home was being burglarized they would be long gone. The cameras - when “online” - have been useful on occasion but typically when we really need them to actually work because we’re away from home they are “offline” and useless. For the amount of money we pay for the system and cameras and doorbell, I’d expect a lot better product. From day 1 the doorbell camera hasn’t worked properly. The only piece of mind it offers is that if our home is broken into while we’re away, at some point we will be notified. The way the system is set up won’t prevent burglars or make them leave... but at least we’ll be informed.

App. I honestly can say I regret getting Vivint. I first got them back in 2019 and was actually really impressed. We moved in 2021 and got set back up with them in 2023 and it’s been an absolute joke. I normally don’t rate and write reviews but I’m so fed up with them and wish they would take the tiniest bit of accountability but they won’t. Their app is trash. It used to be good about 5 years ago but now If there’s someone at the doorbell the app takes about 30 seconds to finally load and by then the persons usually gone. A lot of times it doesn’t load at all. Trying to watch recorded videos also is a joke. They struggle to load. Oftentimes they don’t so I just close the app. I’ve also found out that if you join an activity live it doesn’t record it, which there’s been multiple times we’ve wanted the recording because something funny has happened. Trying to talk to someone through the camera doesn’t work because it’s not two way talking. If I talk to someone from one of the cameras I have to push a button but it mutes the audio of the person I’m talking to like a walky talky so if they respond and I still have my finger on the talk button I can’t hear them, so it’s often a delay and a lot of people asking “what?”. I’m stuck in a contract or I would just get rid of it.

I’m losing my patience. I’ve intentionally held back from leaving a review for months just so I could fully evaluate this app. I got their service in January. So, now let me share my experience. The app and cameras go offline every 1-2 hours per day. I’m very tech savvy, but my experience thus far takes the cake. I’m not impressed and I spend more time I. The phone troubleshooting the issue. Only to discover that I end up with a solution vs the reps. You guys have to hire a more competent staff and fix this app!!! Goodness, it’s so unstable. I can’t even look at the live view after updating to the percentage buffer when the video is loading via my doorbell. I met with constant error messages. Do more testing or get better beta testers to ensure the app will work before releasing it. This is ridiculous. I’m beyond annoyed at this point!!! 😤 Update 11/2 I don’t understand why you all would remove the ability to reset the panel from the phone. It was helpful having that feature. Now if the panel is down and I’m checking my home from the phone. Everyday I have to call you all to fix it because the panel goes offline every single day. Stop removing things and focus on making the app experience more stable. Apparently your beta testers and the app developers need to do a better job before releasing these updates because the app becomes more and more useless every release.

Getting worse.. I did like Vivint at first. But customer service is not great at all. No matter what warranty or not you paying just for them to come look at it. The cams freeze none stop. Can’t record what you need to. Cause it freeze or app just crash on your phone. I have 1G speed no reason should stop. All cams set to HD. But still pixelated. Was told that our system is 4K that’s a lie. The app is ver slow. When you need to play back video later in the day to show cops something that happen like someone stealing from your mail box or someone in your yard breaking into something. You can kiss that goodbye. Cause trying to play back something it either freeze, buffers, or just crash. And can’t download the recording. Nope it crashes. The video keeps getting worse. Can’t see people’s faces at times. When someone triggers the alarm for long time. You don’t get a call like they said they would do. Nope hear nothing. I can’t wait to be done with Vivint to go somewhere more legit. Felt like I got lied to over and over again from Vivint. Hate talk bad bout stuff like this. But Vivint is not worth the money. And the tablet hub will sometimes work and most times black screen or touch screen stops working. They say oh unplug it and take battery out. Did that didn’t work. Feels like it’s all fake.

Pausing Motion Alerts. I absolutely love my Vivint system! HOWEVER, there is one issue that completely frustrates me - the inability to silence motion alerts from my cameras. We upgraded from different camera (just a camera with record ability) to this system. That system had a feature that allowed you to temporarily disable motion alerts if someone was working/cutting grass, etc for a specified time period - usually 30 minutes to 2 hours. At the end of the duration you selected, motion alerts would automatically re-enable and you’d resume getting alerts. With this system, you have to go into the program and choose to disable motion alerts. THEN, you have to REMEMBER to activate them again, otherwise, you won’t get motion alerts… seriously, this is a major inconvenience and has the potential to miss some important events. PLEASE develop a system to temporarily disable motion alerts with said alerts automatically resuming after the selected period! Thank you!

Doesn’t always work. Initially when I got the system I thought the images were awesome and great but now something has changed. My daytime images almost look black and white I can’t even tell the different colors or shades that are outside which will be a problem when trying to describe someone to the police. I can’t tell what color they have on or what color a car is because there’s no color in my camera anymore. Also my system has disconnected from the Wi-Fi many times. The last time my system disconnected they could not get it to reconnect and had to come out and service my panel and that took a whole week to get an appointment . For that entire week I wasn’t able to view my security system from the app while I was at work or away from home it was a awful feeling. I got a $15 credit ... woohoo! Smdh My water sensor went out weeks ago and it takes at least eight weeks to get a new one so I haven’t had a water sensor for almost 2 months. Its exhausting to deal with this system and I’ve only had it about four or five months and I’m regretting purchasing it. About to call them again and try to figure out why I have Black and white images with no color on my camera.

Intuitive, Functional, Appealing. One of the first things I noticed about this app was its ease of use. Even for non-tech saavy folks, the UI is easily navigable and intuitive. There’s very little searching that needs to be done to access most of the features. I love how simple they make the process of setting custom rules, though I hope in the future they offer some more complex options. I would particularly love to see if/then statements become available. My only complaints would be technical—when adding users, I keep getting an error when attempting to set a pin. Settings also tend to reset or not save when attempt to set accessibility for guests. The cameras also tend to freeze sometimes, and I’ve noticed that playback for events can be a little slow. These are little things, however, that don’t detract from the over all experience. Ultimately, however, I’d say this is definitely one of the best home security apps I’ve used in terms of features and accessibility. Thank you Vivint team!

Glitch while using the app with an iPhone. I love this system and service but I only have one complaint. I have an iPhone and early on when I first got the system this didn’t happen, but some time after an update on the app things changed where I now have a problem while trying to change the temperature in my home. I go to thermostat and when I click on downstairs this doesn’t happen, but when I click on upstairs and try to change from heat to cool or off, whenever I touch the button it doesn’t work. If I go over and touch fan, nothing either. Only after I go up to the top area and click on the 3 lines or to the sprocket and touch there and come back out can I then go back down to the bottom and click the temp or fan button and it then works. Consistently every time these are the steps I have to take in order to change the temperature but only on the upstairs setting, not the down. This never happens on my husbands Samsung phone. I’ve updated the app so many times through the hub and this glitch never goes away and it’s been well over a year now since this has been happening. I’ve changed cell phones to a new iPhone and still the same issue. I wish someone would fix this. Thank you for listening.

An absolute sham of a security system. Vivint is frustrating to use in every aspect. It does not deliver in the sense of being able to easily view your security footage. Nor does it deliver, reliable and easy to use equipment. Nor does it provide adequate customer support. The app is extremely slow and difficult to navigate. When you try to view events on your cameras, you have to manually scroll down true history. The app doesn’t even let you go down more than a few days into your history, and then it automatically pushes you back up to the current video. I can’t see anything more than a few days into history! in addition, the equipment is faulty and defective. We routinely have to work with Support via chat and it takes hours out of your life. it’s a slow, tedious, chat, where you have to watch videos, do a lot of technical support yourself, and understand exactly what is needed to be done. They make it extremely difficult to send a tech out. You have to pay $99 to get anyone to come to your door and they are often booked out for weeks. This is the worst security system I have ever encountered in my entire life. I regret that we have it, and I cannot express how frustrating they are to work with.

Garbage. This app use to only mess up on me occasionally but now it won’t even work. I’ve deleted and redownloaded several times, and customer is awful and can’t or wont help either. Spent over two hours on the phone with them and they fixed nothing. Their support through the app was unprofessional and very sarcastic when trying to “help” me. The app now will take 5-10 seconds to even load the live footage so whatever was detected is already moved or gone. The playback won’t work on my phone but will on all other devices. It’s so pixely as well even when on the clearer setting. The app won’t let me change anything in the settings unless I use another device or the panel. It simply went to doodoo in the last few weeks and customer service is doing NOTHING to fix it. They gave me a ticket number but nothing came of it. It’s takes a million years to get customer service on the phone. I pay way too much money a month for this to not work properly and them doing nothing to fix it. I’m over this company and I wish I wasn’t in this garbage of a contract if they can’t get their stuff together and fix these simple issues many people seem to be having.

Vivint. This company is not loyal to their customers. One day just out the blue my cameras stopped working. Was always able to check the cameras away from home inside and out. Footage would stay on camera I guess about 15 days. Had an incident once at the house and had to review footage to give to police. The quality was pretty good as well when viewing from my phone. Then that day came when it no longer worked and I called to report it and was told I did not and never did have playback. The company had new upgraded cameras to offer and I was almost done with my payments, so this was their way of having me to upgrade my equipment. It just really upset me when I was told I never had playback when I know I did…this is not how you get your customers to upgrade their equipment (disconnecting it from their end). I had been with Vivint for at least 10 years. I have never missed a payment, by the way. The newly generation cameras that were install were guaranteed better quality and clarity and that’s a lie. These cameras are awful. They don’t even record properly. I’m so upset with Vivint for selling this poor quality equipment. Now every time I call to speak with someone regarding this I can never get a person to handle this issue.

I’d give zero stars. Overall I’m not too happy with Vivint. I believe they erase bad reviews to keep their high rating. I’ve had issues and problems literally since hours after the technicians left installing my system. Cameras are horrible. They go offline all the time and need rebooting daily. Same with the panel. It needs rebooting constantly even though it’s hardwired to my house. Front door lock is the worst. It doesn’t disarm when we come in and it doesn’t arm when we leave. We have to do everything from the app. The app is horrendous. It says door isn’t locked when we know it is. It takes forever for a camera feed to show. If someone ever did try to break in my house or got into my house, the system takes so long to come up, they’d be gone with my stuff before a live feed could catch them. Overall a terrible experience. Then they want to charge me a fee for a technician to come out and tell me it’s my house and my WiFi. Just a bad experience and I tell every single person that I know and wants a security home system to go with someone else and stay away from Vivint. A 5 year contract for 5 years of headaches isn’t worth it. Stay away from Vivint!!!

*Edit #2* Orientation on iPad. Is there a reason that the app is not compatible with landscape mode on an iPad? It would be great to use it as a secondary touchscreen mounted in another room of the house. All of my other smart home apps have the ability to work in portrait or landscape mode. Please work on this, Vivint. Thanks for fixing the issue I stated below regarding the cropped screen. Not sure yet about the Nest functionality. I updated the panel to 3.10 so I’ll have to give it a few more days or weeks before I can tell. I’m glad you guys added support on the app and the panel for Philips Hue lights but what about adding it for the Apple Watch? Any idea when this might be updated?? Thanks in advance! I’m pretty sure the “fix” you guys did for the iPhone X has caused an issue with the resolution on all other iPhones. Whenever I pull up a camera now, the image is lowered at the top and cut off at the bottom. Please fix this for users who haven’t made the leap to the X. Also, I consistently lose connectivity to my Nest. I have talked to tech support and performed a reboot on the Sky Panel at least 6 times and it will work for a few weeks and then stop. It’s not my WIFI.

This company is a scam and doesn’t deserve 4.5 stars. First off I just wanted to say that these people lie. I was home one day and a salesmen came to my door and presented me with Vivint, a cutting edge security system that can control your thermometer, lights, motion detector and has a doorbell that records videos. It all sounded amazing so I decided to purchase it. The very next day the system lost WiFi, so I couldn’t even access the system while I was at work. I was told it would still record even while it was offline, which was a lie. I called the service team and was told that they couldn’t fix it. I then had to call the guy would sold me the system and he came over, told me that apparently they received a batch of faulty panels from the manufacturer and they just needed to replace it. That night a technician came over to replace the motherboard, which did not fix the issue. After about 2 hours they decided to replace it with a brand new, “hasn’t even been released to the public” smart hub panel. The seller told me that this new model wouldn’t have any issues. Only a week had passed before another issue with the smart hub panel came up. It is an inconvenience on me to have to call multiple times a month to have any issues with this system taken care of. This security system is not worth buying and I wish I never had.

Poor service at the corporate level. I have had issues with cameras for just about a year. Had a lady call me and tell me about the spotlights that worked with the cameras. They came and tried to install 3 cameras with spotlights. They only got 2 working, but the spotlights and the cameras never worked right. We had our house wired up for cameras but Vivint could not use them. So we had like 7 big plugs in our area where all the cameras came into the house. Those plugs would get so hot, we were concerned about fire. After trying for close to a year to get everything to work correctly. I had them replaced by a individual who knew what he was going , he added 10 cameras and got rid of the fire hazard. I have been trying since then to get my bill reduced by 7 cameras and the spotlights that I have been paying for. They will not do it, they offered a 5 dollar credit for 5 months and then it goes right back up to what it is now. The people I have dealt with some just do not listen, only one guy did but his supervisor would never talk to me after being on the phone for over an hour. The technicians that have come out and told them we do not have the cameras on our system, they will not even do anything for them. Mind you also we have paid for our the equipment which was 1000’s of dollars. So I guess now I will cancel my service with them in a month, which is sad because I have been with them for over 20 years.

I love it. I love this app it is so easy to use a is VERYYY helpful. My family and I use this. We have 5cameras and the doorbell. It works so nicely. When you watch the live camera or doorbell it’s less than 1 second delay which is amazing! It notifies you right away when there’s motion. Not just that but the people that came to put the cameras and doorbell on, are so nice, and they have great service. I definitely recommend this app!!! When you talk through the cameras, the audio is so clear and loud. You can lock your door easily even if you leave the house it will notify you and you can lock it from your phone. I love that it has the emergency tab. Or when someone’s in your house and they say to turn the alarm off there’s a button you click and put your passcode and the app will send help and it will look like the alarm is off but it isn’t. On the emergency tad they have three options panic, emergency , and fire. I love this app it’s a life saver..!!!!!!!❤️

The dashboard could be more useful.. I have been using the app now for a week and found some annoyances. Mainly in the dashboard. I feel like it could be more customizable. I would like to have the option of the dashboard returning back to the security screen when I open the app every time, or any specific screen the customer would want to see when they open the app. Secondly, the security screen should have the option to add light/ room switches to the security screen for ease of use. I have ten Phillips bulbs in six rooms and this app does not make me want to go to it to operate those switches. Which doesn’t really make this the smart home controller that I was sold on. Third, I believe camera notifications for people detection should have a link to the video recording. Makes no sense to read the notification and then have to go somewhere else in the app to see the video. Lastly, the administration portion of the app does not work well. Initially when setting up the camera to my specifications, the app would pop up errors of configuration failed, but when setting it up on the panel, there was no issues. Fortunately, I now have it setup to my liking. For a lesser tech savvy person, I could see this as ver frustrating. I understand the connections between admin trough the internet and admin through Zwave, but not all users are tech savvy. And I also understand that there is tech support that can be called, but why should I need them if the product was simpler to use?

Application and installation. I’m sure this is a great company. I think they have done away with master electricians because the system is no longer being installed right with the electrical wires inside the walls. It is being installed with a plug. I have personally one on accident bumped the plug and it has been disconnected from the main monitoring system. I left and then the monitoring company called me to tell me it was disarmed and I had worked 18 hours that way and it was really inconvenient. I’m thinking about switching over to a company that will do a different job. As far as the application, the menus are not at all user-friendly. For example I have brinks at home and I can program it very easily to tell me who is opening the door who is not opening the door. To give them certain privileges. On the Vivint Application it is so difficult to figure out where the setting is, even then you’re guessing because it is not clear in any way shape or form. I think this is something the company can work on as I think they already have a big customer base. It would be nice for me at least because I am legally blind and needed a more user friendly company to work with. As far as a service, the people that work for this company are excellent people and have never had an issue so far to work with them.

Useless, should be sued, can’t give it ZERO. 1. Lately all the cameras are “Tap to skip to the next video”, usually happens when we need the video playback the most. 2. Long lag on doorbell camera, by the time I get the doorbell camera to load on the app the people have already left. 3. The alarm started to count down on its own and we didn’t even set it(lucky I was home). 4. The “orange boxes” under detection settings constantly disappear and we have to reset each box for each camera two to three times a month. 5. When we call the customer service center they blamed me for not “checking on the detection boxes periodically” or blamed me cause “our panel wasn’t updated with the latest software?” I have more issues but this post isn’t going anywhere, as I have sent emails up the ladder only to be compt’ed for one one month of service, but it is still crappy service. I don't care how much you charge me monthly, just please make the system work like it is intended to. They have really gone down hill in the last year. Can’t cancel cause it renders the camera useless. They are charging me $35/mth just so I can use my own equipment, no vivint monitoring or emergency calls to the authorities, THAT is the real crime.

Don’t Recommend. Initially I appreciated the comfort of feeling like I had a security system for my home. However, I have had constant issues for the past year and a half, and have only lived in my current home for 2 years. My main complaints are with the unreliable and buggy app along with the overall hardware functionality. With the app, I have set a schedule on my home thermostat to heat to a certain temp and cool to a certain temp for specific ranges of time throughout the day. However, I constantly find myself having to manually increase or decrease the temperature to the minimum or maximum limit I’ve set, but the problem is that it won’t stay at that temp, it will only keep it there for 2 hours and the fan will then turn off. Additionally, with the cameras and their deter functionality, it can be excruciatingly slow to register when you attempt to arm the system for the night and manually trying to turn deter on, or lock the doors, or close the garage all seem to never work. I can’t even seem to open the app sometimes and the only thing support knows what to do is ask if you have reset anything (app, cameras, etc). Overall, don’t install this system in any situation.

It’s ok. Don’t always get alerted of “visitors”, and definitely does not detect everything and the voice mode on the doorbell rarely ever works. I do enjoy the special doorbell chimes for the holidays and the clarity on the doorbell cameras. The cost is high for what it is and don’t like the reinstall fee whenever we move since I was initially told in the beginning I wouldn’t be charged for moves (but more than likely, the sales person was just trying to get a sale). There has been a lot of improvement from with their employees compared to when we first signed up for this, so that is good. Also do not like that the installers keep saying we requested info on insurance when we haven’t, which in turn leads to lots of phone calls 🙄 Pros: camera clarity, holiday doorbell chimes, easy use of app, generally easy to troubleshoot basic things Cons: cost, voice mode often does not work, doesn’t always detect people/movements, phone calls related to insurance, reinstall fee with moves, sales people will say anything to get you to purchase and are not always truthful

Feeling Scammed. We have had many of the same issues others here have written. Since our installation around Christmas time our system, cameras, doorbell, microphones, app, panels freezing and no reset helps, etc have never ever functioned appropriately since the minute the first install tech left!!!! We have had multiple technicians out and have notified Vivint nearly every time (exhausting, inconvenient, annoying). We have told their manager fix it or give us our money back. No response. So we call back for a repair tech. Each visit’s fixes and upgrades do nothing. We have repeatedly heard “Your home is too large, cameras are too far away”?!? Really?!? Then why sell to us telling us it will all be great?! Everything is delayed just like many here have written. We get double notifications, mics don’t work, video starts after the car has driven in or out of view. We have our doorbell on our gate. We never have gotten a live feed or live notification ever! It’s really really shady business to charge what they do and the product does not work even close to promised. Only our Nest works and that’s not even Vivint’s. Ugh! VIVINT I would like you to honor your commitment or give us a full refund and put our house back the way you found it!

Customer Service is the worst I have ever experienced.. They sold us try to install it that night, but it was just becoming too late at night 10 o’clock is too late to install equipment said someone would come back the next day they showed later that afternoon and didn’t leave until almost 10 o’clock that night. Someone said they would come back tomorrow and fix the cord they had installed in the garage bring the smoke detector and carbon monoxide detector as well as my fathers life alert no one ever showed. I followed up a couple times a week was never able to get anybody to contact me until I literally was on hold being transferred within five hours at a minimum to get someone to finally come to my home, they never showed. The next day I called I was on hold with someone trying to figure out what happened for three hours promised someone would come out tomorrow between the hours of eight and 12 to deliver the equipment that was missing and fix the cord in the garage, No one ever showed. I called a few more times and felt like I was just getting a run around . Now I’m probably going to have to call again and be on the phone for five hours just to get somebody to come out. If this happens again I will 100% percent will get rid of this equipment and get somebody else more reliable.

Doesn’t provide some badly needed features like others. The Vivint system has a critical missing feature that they don’t acknowledge and could likely fix easily. If you have cameras outside your house, there is not a ‘mute this device’ button. It’s driving me and my family nuts. Great security at night or while you’re traveling but if the kids want to play basketball or anything else, the camera notifications drive you nuts. If you want to mute the cameras, good luck. You have to go in and shrink the detection zone as small as possible since turning off notifications seems to do nothing. What people need is ‘mute this device’ for a specified time. We could do that with our old Ring system. For instance if you have contractors lingering in your driveway or kids playing basketball, I’d like a ‘mute for 3/4/5/or 6 hours’ setting for my watch and or phone. Something you’d think that they would think of, yet it isn’t there. I’ve talked to them about and they took it under consideration. 🙄 I don’t think they have a customer advisory board or even really consider how their systems may be implemented. Frustrating.

Terrible experience. I have had Vivint since 2017. I have had roughly 30-40 different issues that required a technician to come out to fix. My house was deemed a 1 percent house. That means I have a team and a technician assigned to my house. They have replaced cameras several times replacing the wireless bridges several times currently they said they are having firmware issues and have given me free service since the features are not working. I have spent countless hours on the phone dealing with these issues. I have had a open work order for 3 weeks. I can not get anyone to call me back, so I emailed several contacts that were available online and still no contact from anyone. I have called the regional manager yesterday that is his last week there and still no response. I will be switching over to adt or different company soon. The problem is not all security companies have the options that Vivint does. The 5 cameras 2 doorbell cameras thermostat deadbolt locks the month of storage. I just wish they would figure out what the issue is so I can keep there service. I would just like to know if others are experiencing the same issues and the lack of wanting to honor the lifetime warranty. They are trying to make me purchase 2 new doorbells and 2 pro cameras. When there are nothing wrong with the new ones they put up last month. If I needed new equipment they should have replaced it when they put the old style doorbell instead of the version 1.

Needs improvement. I have been using Vivint since 2011 and now I have upgraded to the smart home. I have the new panel and then new cameras and this app needs some improvement. The old app you were able to set a schedule for lights to come on and off, but this app you can only turn them on you can’t turn them off, when we go on vacation, we like to have lights come on/off on their own. it could make it seem as if somebody is here for our protection of the house. This app also does not have the ability to get text notifications for the front door camera or somebody walking through the house, I wish this app would have the ability to receive text messages. That way I will never forget if i leave a door open or my front door is opened or even now that I have the front door doorbell camera. The notification on my iPhone is two subdued not really enough to notify me. The text message is necessary because I can set different types of sounds that I definitely won’t miss.

Very disappointed. So I will not mention names due to the risk of a good employee loosing his job. Because he is trained to promise a great product. Which it should be! I put my trust in Vivint as I had a system with y’all back in 2011 and wasn’t able to have it moved from one house to another bc of excuses, that there were no available installers. Well a sales man came and promised me that Vivint was the leader in security systems, so I bit on it bc I really do like Vivint as a whole. But our brand new system has so many glitches, garage door opener does not work with installed equipment bc the app will not let me register it. I’ve reached out to my salesman and he has set up technicians to come and check everything and we have yet to see a technician! Since the very beginning of having Vivint. I have hope that Vivint will make things right and compensate us for our system and fix everything. If they do not I will go to the furthest extent to make sure I get everything I paid down! I will not pay another dime until my VIVINT SECURITY SYSTEM WORKS 100%!! I will take this review down if problems are resolved and I’m compensated for lost time with a fully functional security system! Thank you! Hope we can work together and get everything fixed and working soon!

I really don’t like the app. Oftentimes, the app doesn’t work, or stops functioning correctly; like the cameras going offline. I have to constantly uninstall the app and reinstall it again. I just literally had to reinstall it at this very moment. There have been instances that I was out in a rural area and I couldn’t turn off my alarm. My husband would come home (he doesn’t know the passcode, crazy I know) and he ended up having to subjected to the alarm sound for 2 hours until I got home to turn it off. My cameras go offline quite a bit too. My alarm had several false alarms and they tried contacting me thru texts, email and I think phone calls (not sure about the calls), but NO ONE sent the authorities neither time! And I am locked in with a contract for 2 or 3 more years (5 years, unbeknownst to me). And customer service can only give so much help, like help you to troubleshoot. It’s having to go thru what I’ve stated in this review again, and again, and again that it starts to be a pain in the rear end. I would have given it a higher rate had I not been going through all these issues for the past 3 years.

Huge Inconvenience. The list of issues this app continues to give me with camera feed has been insanely frustrating. I am constantly having problems viewing my camera feed throughout the day. When I get a notification that someone is detected and go to view the clip, I just get a loading screen. Also, after getting a notification about a detection, it does not show up in my “activity” tab for hours. I am doing the necessary app updates. I even try closing the app to see if the problem would fix itself. Our WiFi works just fine so that is not the issue. We’re obviously able to get the notifications so the system itself is working, but constantly getting loading screens is frustrating to say the least! For a security system app, this list of inconvenient problems is worrisome when I can’t even check on what is happening at my house. One of the main reasons on even getting a security system is so that I can check on what is going on at all times. These constant issues honestly make me think about cancelling the whole system entirely since I can’t even access my camera most of the time. I really hope there is an update that ACTUALLY “fixes the bugs”.

Terrible company with terrible products. We’ve been with Vivint for 5 years and could not be happier to cancel our contract. In that 5 years, Vivint changed our contract by cancelling a service we paid for (cloud storage with space monkey), failed to honor our moving terms that were specifically discussed before we signed our contract, and had faulty equipment installed at our new house that resulted in the police being called and my home being searched while we were gone. The app itself is horrible. Playback on our cameras almost never works. It takes about 2 hours to get playback to do anything if it decides to. Our camera on the front door always disconnects and sends an error. The app settings are set to auto record a doorbell ring and visitor but it only records if the bell is rung. The sales people for this company are AMAZING. Truly nice and honest people. They try to upgrade and sell to us often. We don’t bite any more because the customer service after you’ve signed up with Vivint is THE LOWEST OF THE LOW. Vivint does not care about anything but money. They are not a security company that wants to protect you. They just want your cash. Worst 5 year contract ever!!!

Can’t live without it now that I have it. I really love the Vivint security system. The installation wasn’t fast it took time. A lot of work. Even though it was pouring rain all day they still showed up and installed. The installer was a perfect gentleman full of knowledge. He took the time to explain everything I’m 60 years old and my husband is 68 years old not at all familiar with smart home devices. Because of the simplicity of the Vivint security system we also added google home devices. The smart home that was provided is easy to use and we feel very safe. The first time we left the house my Yorkie set the alarm off and I immediately deactivate it and within a minute Vivint called to make sure everything was alright. We have a complete view of the front of the house including our three driveways, both sides and the back yard of the outside of our home. I have one camera in the den and it’s wonderful to be able to see and talk to the grandkids when they visit and I am contemplating installing more inside cameras. We live on almost a acre of land and the video is clear, even at night. Thank you Vivint for making security affordable and our life simple.

Doesn’t function consistently to expectations. The system is great, overall. However, there are issues that constantly pop up. The cameras are the main issue. Even though I set it for recording on movement and the sensitivity is set low enough to record when it detects objects as small as my chihuahuas, I’ll walk around in back for several minutes and when I come in to check the operation of the cameras on my iPad or iPhone, it shows under clips that the last recording was hours ago. I’d hate to have a burglary and have to rely on this system to provide authorities with evidence. The other issue is the wait time to speak with a representative when there’s a problem with the system. It took over 20 minutes on hold today to get a camera issue resolved. It’s the same excuse other companies use; higher call volume than expected. Geez! Figure it out. If your system is malfunctioning so often that you are getting such a high volume of calls, either fix the system or hire and train more reps. 20 minutes is way too long!

Used to be good, now broken. This app previously was fine, for over a year of use it did what you would want perfectly well. Then a few months ago there was some sort of update and since then it is CONSTANTLY logging me out and asking if I want to log in via passcode or faceID whereas previously it would just seamlessly login via faceID. Or worse, it just gets stuck forever on the loading screen (this is happening as I write this and I’m completely unable to use the app despite force quitting etc), OR it won’t register changes in the armed/disarmed state. So basically completely broken most of the time. This is not only obnoxious but downright dangerous. Just this afternoon, a guest accidentally triggered the alarm and normally I would have been able to disarm with the app from my upstairs bedroom and all would have been quickly resolved. But now with the app being its usual stupid self, I was completely unable to do anything via the app, and it fact it never even registered that anything was happening despite the alarm going off. This is DANGEROUS and completely irresponsible for Vivint to push out bad software like this. Again I emphasize all this worked fine until a few months ago so clearly there has been some faulty update that started this. PLEASE fix this ASAP.

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App is very slow to react. App is slow , when door is rang , by the time you engage with the person they have left the premises already. This occurs consistently.

Unreliable. We have had this service for years and haven’t been able to lock and unlock our front door remotely for years. We just gave up trying to get it working again because you need at least a 3 hour window to dedicate to problem solving with the tech on the phone and at the end they send a tech to come tell you they can’t fix it. We have also not been able to removing users either. Same results so we just change their passcode. And lastly, our alarm will get triggered at random times and sometimes it happens when we are away and we will have police show up to our house while we aren’t there. There doesn’t seem to be a certain action or event that happens. Sometimes we will just arrive home as usual and it gets triggered when we key in our code and the court down starts to enter our code at the panel. When that happens with a pet sitter they shouldn’t need or have access to the panel, but we have to give it to them incase it happens when they are there. I do like having the cameras in the house and at the door. But the recordings are completely unreliable. We have had our car broken into 3 times 10 feet in front of the camera with our porch light on and the camera doesn’t trigger, but if someone walks down the street 30 feet from our door on the same line of sight it will trigger. Or it leaves are blowing around on a windy day it’s going off none stop. We have played around with the field it monitors but it doesn’t make a difference. We were given a new doorbell camera to see if it works better but they told us we had to install it ourselves. So it’s still sitting in a drawer.

Our Vivint security system is a joke. We get notifications 20 minutes or much later sometimes when I come home. Very expensive and poor quality save your money

Horrible update to this app. I’m a vivint customer for more than 5 years. Since vivint has updated this app the experience has turned for satisfaction to horror. This app is so bad, so unstable , constantly glitching I’m speechless. Vivint please! Fix this app now.

GREAT service!. Yes, we’ve had a few issues. But Vivent ha been there to help us work it out. Two years in they replaced all hardware, just to rule out any problems there. LOVE the guys they have working for them; they are ALL knowledgeable about the product....would definitely recommend.

Garbage. Garbage of an app, garbage of a company. NEVER works. And I mean NEVER. Have had them in 5+ times to come fix it. ALWAYS connection problems. App never works. Like purpose of the security system to detect people. Horrible at same. 10/10 can’t wait for my 5th year to be up this year to ditch this company. NEVER SIGN UP AND USE VIVINT. EVER !!!!!!

Recording. Doesn’t record or doesn’t pick up activity. Not sure if why…

Vivint. Videos don’t show up, times are all off with no apparent method to rectify. Have tried you on the phone with miserable results. Overall. A fail

Vivint. I seem the service is not the same. When I go on it always scrolls. And takes a long time to connect, if it does. Plus the video is now only 20 seconds long. Before I could select any time and watch what was happening at that time

Terrible since Telus take over. Cameras go offline, have to rebooted through APP, as we’re out of the country. Camera’s say their back online but they’re not synced to the APP & they are still showing images from days ago. Tech support couldn’t give me any phone number that will work from outside North America. The whole reason we have a system in the first place. We’re away 1 week & something always goes down.

Furious. Had our carport camera stolen! When we asked if they would replace it or give a discount, they refused. We all did the new update and now the app takes FOREVER to load. Seriously thinking of finding another security company as Vivint’s customer service has gone downhill fast this past year. Why pay for a system that constantly has issues????

Great watch stuff at home when out. Good so far

Camera stopped working when some one broke into my garage. Didn’t work when someone broke in

Half the time it doesn’t work. I’ll lock my door and set the alarm, and it tells me the door is unlocked. It notifies me batteries are low in a device, so I replace them. But the app still says the batteries are low. The app used to work great, but it has gone steadily downhill.

The worst thing.. The worst thing that happened to Vivint was selling out to Telus in Canada.

Does not reflect what is happening on the panel. The app will not match up with the panel , ie… thermostat read 20*and holding when I open the app it say 19* and cooling also ridiculously laggy on the camera loading on both

Vivint. Never works in time to see who is at the door. Door Bell doesn’t ring. Customer service is really nonexistent. Considering the price I pay, Vivint need to do much BETTER!!!!

Kicked me out won’t take my password or face. This has kicked me out. Won’t open using my password or Face ID I’m paying for this every month seriously considering deleting altogether and not paying anymore. You can never get ahold of anyone to help

The best security system out there …. Vivint staff, professional both in service and technical support. Thank you for always being there. I’m sorry to learn of the buyout here in Canada. I will definitely miss y’all. Take care n god bless. Rv.

Money wasted. Very bad service and very bad customer service, I don’t recommend this company.

Horrible connection, basically unusable. Don’t expect to actually be able to use this app. It usually takes 2-5 MINUTES for the app to even OPEN. Forget trying to use your live camera feed or mic, you’ll be extremely lucky if it ever connects. Videos take forever to open or upload to be able to view. Sensors constantly have to be adjusted as they seemingly forget their settings often.

Cameras. Cameras keep going offline. Tried rebooting several times. Nothing works

The system is horrible. The system is horrible

Run like hell!. By far the worst service we’ve ever had. Grossly over priced, app regularly fails, customer service is horrible.

Telus buy out was mistake for vivint. We were very happy with our vivint system, prior to Telus buying them out in Canada. Security was bang on, cameras all worked, light switches and plugs and programs all worked well. The first thing Telus did was add $5/month to our bill. Now the system has been having many issues. Cameras not picking up intruders, cameras offline, door sensors going off line, and the only solution is to switch over to Telus equipment under a plan (contract), which I’ve been month to month for years. And no guarantee the system will work any better. Not many options for us!

How come. Ever since Telus took over my panel has been losing connection.

Garbage since Telus take over. Constantly losing connection, the app is now slow AF, and 40% of the time does NOT communicate with the control panel making it useless AF 40% of the time. What do you expect from a corporation created by crooked AF CONservative CONman.

App not good any more. App and service very poor since Telus took over. App used to be very good. Now I’m having to open and close app to be able to see my clips. Clips also do not always load or record videos.

Problems. Inconsistent. Misses activity

Telus takeover?. Ever since Telus took over Vivint Canada nothing has been the same. You cannot contact anyone without being on hold forever. Alarms notification calls are from the US and they, as well, don’t know what is going on with servicing Canadian clients. Telus is only worried about creating more revenue by selling services to ppl that don’t need it. Do better. Bye bye.

Frustrated. I tried to open VIVINT. My user name and password were entered then was asked for a verification code. It was to be sent to my email or in a text. Neither came after many tries. Then my wife indicated that she received a code while she was in VIVINT but it only showed for about 2 seconds. Multiple tries with me having to try a login each time and I finally got in. What is going on? Why would the code be sent to my wife and not me?

Not impressed. For a home security app, this is really glitchy. App takes for ever to load, can’t open cameras playback not available at times etc. Vivint! Do Better!!

Not reliable. App does not always work , glitches

Worst Product ever. I have had issues with technicians working in my home, and thinking because i have an indoor camera, i can come home to see everything that went in. There is no footage of the time the technicians left!!! Also package deliveries, just yesterday packages were delivered and the delivery person rang the bell, and i logged in to check how the packages were handled through the doorbell camera. there is no footage of the delivery person ever being infront of my door, even though he rang the bell. Just the packages sitting there. This product is the absolute worst.

Telus is Terrible. Vivint as a company and the app are great… However Telus bought out Vivint in Canada, and Telus is one of the worst companies in Canada for customer service, prices, and updating equipment for supply cellular coverage and Home security.

Great service. Calling Vivint is & expecting to get a answer or a problem solved is like trying to call god 🤷‍♂️

Review. You guys have the worse equipment and service ever

Grey Screen. We cannot access App on our ipads, just get the grey screen. Thought the update was supposed correct this?

Terrible since Telus purchased Vivint.. This is supposed to be a security app. Most times it doesn’t load or it takes forever to open. The alerts work occasionally at best. So disappointed as I’ve been a Vivint customer for years before Telus took it over. Telus is terrible.

Great!. Since new equipment has been installed it is a joy to use! Very convenient and easy to use

Always something wrong. Update 2 - still garbage! Nothing fixed or updated. Playback won’t work. Time to look for other security services!! UPDATE what a lousy app!! It won’t play back. Basically can’t do anything on it other than watch real time. I thought it would improve and maybe it was a glitch but nope! Nothing works on the app and when it tries I just see a spinning wheel. Think it time to check out a different company! It seems like there is always something wrong. Playback is rarely available. Just gets frustrating!!

Why u handover to Telus. Telus service is hopeless

service. horrible service since telus has taken over vivint. our doorbell hasn’t worked in 5 weeks. 6 hours on the phone talking to “customer service” was a complete fail. we will definitely not recommend vivint to anyone. why didn’t the system notify vivint that our doorbell/camera wasn’t working? what if there was a break in at our house? very disappointed in you vivint/telus.

What’s going on Vivant ??. For years….i mean years the app has been flawless!!!! Past couple weeks its tanking. Keeps logging us all out on the app ? Whats going on ????

Trying to cancel but no luck. The salesman came here he lied about the contract when my husband signed it. He had to pay double what he was told. Tried to cancel it multiple times the customer service on phone said we are cancelled but still haven’t send us the cancelled contact and it is still Charing us. And if we want out of the contract we have to payout the equipment. It’s been 5 years and they haven’t sent a person to do any maintenance. Our smoke detector went off and took forever to get in hold of customer service and all they told me was to reset it and they didn’t even send a person to inspect my device. App is trash always crash…overall not satisfy with the company.

Review. Most of the time there is such a delay they person is gone before I can even answer. Often the cameras go off line and it’s just plain frustrating.

Very unhappy with my Vivint experience. Backyard camera has to be reset daily. Doorbell camera resolution is very poor. Can not recognize peoples faces. The driveway camera night vision is very poor. I believe those cameras need to be upgraded.

Telus Service Review. Vivint service and app were good until Telus has taken them over. Since Telus has taken over the Vivint it’s hit or miss as to whether or not the Vivint app will open. If the app does open the question will it freeze up.

This company sucks don’t but their services. This company sucks don’t but their services

It’s ok. I find ever since Telus took over the app doesn’t work as well, it’s always loading and our alarm armed itself then went off when my child went downstairs.. I had a babysitter over who had no idea what to do because it shouldn’t have happened. My child was upset and worried about going downstairs for awhile.

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Garbage. This app use to only mess up on me occasionally but now it won’t even work. I’ve deleted and redownloaded several times, and customer is awful and can’t or wont help either. Spent over two hours on the phone with them and they fixed nothing. Their support through the app was unprofessional and very sarcastic when trying to “help” me. The app now will take 5-10 seconds to even load the live footage so whatever was detected is already moved or gone. The playback won’t work on my phone but will on all other devices. It’s so pixely as well even when on the clearer setting. The app won’t let me change anything in the settings unless I use another device or the panel. It simply went to doodoo in the last few weeks and customer service is doing NOTHING to fix it. They gave me a ticket number but nothing came of it. It’s takes a million years to get customer service on the phone. I pay way too much money a month for this to not work properly and them doing nothing to fix it. I’m over this company and I wish I wasn’t in this garbage of a contract if they can’t get their stuff together and fix these simple issues many people seem to be having.

I’d give zero stars. Overall I’m not too happy with Vivint. I believe they erase bad reviews to keep their high rating. I’ve had issues and problems literally since hours after the technicians left installing my system. Cameras are horrible. They go offline all the time and need rebooting daily. Same with the panel. It needs rebooting constantly even though it’s hardwired to my house. Front door lock is the worst. It doesn’t disarm when we come in and it doesn’t arm when we leave. We have to do everything from the app. The app is horrendous. It says door isn’t locked when we know it is. It takes forever for a camera feed to show. If someone ever did try to break in my house or got into my house, the system takes so long to come up, they’d be gone with my stuff before a live feed could catch them. Overall a terrible experience. Then they want to charge me a fee for a technician to come out and tell me it’s my house and my WiFi. Just a bad experience and I tell every single person that I know and wants a security home system to go with someone else and stay away from Vivint. A 5 year contract for 5 years of headaches isn’t worth it. Stay away from Vivint!!!

Ok. It keeps bugging out and when we moved we had to go an entire new panel, which I don’t see why is necessary and when we did move, we had to get everything reinstalled. Obviously, we had to get reinstalled, but we had to get everything that was already in our new home which was from the last owners had to be removed and then instead of putting the stuff back in the same holes, they drilled more holes into our house and then installed it. first time It took two days for them to install it because one of the times they came over they did it but they put the doorbell in the wrong spot so you couldn’t see off one of the sides besides what I already said, when there’s something on the porch or on the back side of our house it Notifies us on phone and panel whenever someone is trying to get in which is a huge light saver because we live in a trailer park and there’s a lot of sketchy people around here so I would recommend getting it. I guess I mean it’s worth it, but you are gonna have a couple of problems. All in all I would recommend.

Continuous improvements. App takes about 40 extra seconds to load on iPhone on a good day, even when it is up to date. It is user friendly but I find that my detection zone for my driveway only detects when someone is on the pavement Vice the wide zone that I set which includes grass away from the pavement. The doorbell and thermostat features are nice. Arming an disarming is easy. The app could use an update to loading a lot quicker as the delay could be crucial in safety. Update: the devs tried to tell me this is rare when I’m the one using it and it’s happening everyday. Note to customer service don’t tell the customer what’s happening to them. Update: the camera is constantly going down with no indication which requires a panel reboot often… there’s a 99 dollar copay if a tech has to come out. My thermostat via my app hardly works and constantly gives me an error so I have to go to my panel or my physical thermostat to change the temp which defeats the purpose of convenience.

Great app for Vivint Smart Home Security System!. We recently purchased the system, and they had me get the app so I didn’t have to keep going back to the base unit to check on things. The app enables you to view previous videos not available on the main system. You can speak with someone at the door, or someone snooping around the yard or at my husband’s truck, without them seeing you, which is a real bonus. And monitoring video clips has proven that nobody has been snooping around the home. That is a great comfort! The only negative I can think of is that the system only provides 4-second clip videos, rather than 24-hour monitoring. Still, it provides clips any time there is motion around the house, so it gets videos of anyone snooping around or just trying to visit or drop off a package. I highly recommend the Vivint Smart Home system, and the app makes it a winner!

GREAT APP.... PEACE OF MIND!. I love this app. It is always working work no lag time or glitches. The options that are available are very helpful and there are dozens to choose from. I can leave the housefor the night or weekend and know exactly when my mom comes and goes, out of which door and that she’s home safe when she sets the alarm. I think the best option on the app is the setting to arm and disarm the system automatically on specific days and specific times. We don’t ever have to worry about the alarm being set when we’re home at night if we forget to set it manually. And there’s no more panicking when we’re not fully awake yet in the morning if we open a door and forget to disarm the system first, because it’s already disarmed when we are ready to leave the house for the day! Thank you so very much VIVINT, your security system and app gives us one less thing to have to worry about!💯

Service department. After 2 months of trying to get someone from service to reply, to service call and several calls made. With no useful response on when they can send a tech out. When call and appointment were made, Tech never came out nor did they call or text what the delay was nor when he could come out. After more calls to service department and several apologies why tech never responded. Last call was made Friday August 3 rd I told rep to come out and remove unit from house and refund all monies owed to me. I’ve never been so disappointed and frustrated with your company. We had Vivint in California for 2 plus years, we were so please with the service and techs. there thinking that when we came out to Texas and had our system with up grades installed we d be happy, but not the case here. service on phone with scheduler’s and Tech not knowing how to setup equipment properly. After leaving and 4 hours later system would go off call police and fire departments. Multiple times that it got to be a anonymous so I had to remove controller off the wall and well you know the rested.

Worthless without monitoring. Bought all the equipment outright for hundreds of dollars and then a couple years in chose to not have the monitoring anymore and six months later they took my app access away which makes my system way less useful and not worth it. I don’t need or want monitoring but they’re saying that you HAVE to have it to make the app work. I could understand if the equipment was free but it was very expensive and then that’s not good enough, they want to keep getting your money every month so took away the main feature that made this all worth it. Now I can’t do 80% of the things I did without access to the app. Doorbell camera was crap and didn’t catch over HALF of the motion events and people detected and I had someone enter my house once when I forgot to lock my door and the camera didn’t catch it. I had to get a nest camera for my living room as a backup to see my front door. I don’t like being forced into paying for something I don’t need or want just to have access to something I do need and want. Selling equipment and going with another company.

Vivnt customer for years. New app has completely lost our faith in securing our household.. Vivnt app has a 4.6 rating overall. If you look at when the good reviews happened versus the bad ones, you’ll see that the app took a nose dive when they updated it. All recent reviews are one star for good reason! We used the old app with no issues for years. Ever since the update, we’ve had 5 false alarms!! One night at 2 am when everyone was sleeping we had police show up at our door and tell us they were responding to a burglary alarm. The alarm never actually went off and there was no indication it did on the app. This happened again twice in one day! No actual alarm or indication in the app but vivnt calls and says that it did. They tell us we must have a faulty sensor, but the app doesn’t show that a sensor triggered the alarm? Then they say “after digging” we set it off through app. If we did, why wouldn’t the app tell us it was triggered? At this point, if we did have a security issue at our house we would disregard it thinking it’s just the broken app again. We’ve lost all trust in vivnt.

Terrible. We have had issues with this app and company from the start. Their products seem good quality but when they break it’s like pulling teeth to get them replaced. Their thermostats constantly fail on the app and connecting to the hub. They don’t regulate the temperature like they’re supposed. The device is supposed to have range locks. In the winter if the temp drops below 66 its supposed to turn the heat on. The temperate has dropped below 62 degrees and customer support as told me my unit needs to be reset. I had HVAC techs come out. I’ve let customer support know this. They still tell me it must be the unit. Or my phone. Sometimes customer service is decent and other times I feel like I’m talking to a bot that doesn’t understand sentences. Recently, they finally sent out two new thermostats. They said they sent return labels in my email. They haven’t. The old unfits need to be returned within a a week or two to avoid getting charged. But I still don’t have labels. Support said it should take 24-48 hours to receive a label in an email. It’s been over a week. I have asked 3 support agents to resend me the email. Today will be my 3rd time asking for the labels after the waiting period. I’m waiting for them to charge me for the devices and tell me I must have deleted the emails. The cameras are overrated. The disconnect. One tipped over and they wanted to charge me full price to replace it. The actual alarm security is alright but it takes a few minutes before they attempt to call 911 for you before the alarm is deactivated. ADT security is better. Most companies over price their cameras. Pay for alarm security and buy regular blink or ring cameras if you just want to see your driveway and backyard. No need to pay over 5k for cameras that all do the same thing.

Batteries die constantly. Very ok service for the money. Everything is do-it-yourself and if u need a tech forget about it as they will charge you to fix the equipment which breaks constantly. Batteries die in these things like every week. Techs have the house rigged up all wrong and too hard to change it myself so have to live with it. Would give less stars but have no real basis for comparison and when one calls the people are pretty cool unless u get to a supervisor ... they are not so cool. Tech was very nice but overworked and clearly didn't understand what we needed. App is fine when it works but like right now it won't show videos for 3 days - this is a recurring issue that usually fixes itself at some point but can take weeks at a time. Update: app won't open even with update. Business model remains that they can't seem to be profitable without screwing the customer so beware when signing up that if u ever need tech they will charge u for coming out - even though it is their faulty product. Also - sun up and down should not set off visitor alarm every single time so I get 127,542 alerts in a 30 minute period.

Overall great! Few suggestions…. I’m coming from having frontpoint security system so I only have one thing to compare to. Right off the bat the customer service has been phenomenal, easy flowing layout, easy to figure out. The picture quality is amazing in my opinion and it’s totally customizable. One or two things I would like adjusted however is the talking via doorbell or cameras, if your hand is on the button you can’t hear the other person, much like a walkie talkie, I would rather it be like a phone where I can hear when the person starts talking so I can stop. On the panel you can’t zoom into images but the phone app you can. It would be nice if the panel and the app totally matched because they already practically do. The widget for the app could use a little tweaking too but it’s still functional. There’s a glitch or a lag when updating user names but it hasn’t been too big of a concern.

Pausing Motion Alerts. I absolutely love my Vivint system! HOWEVER, there is one issue that completely frustrates me - the inability to silence motion alerts from my cameras. We upgraded from different camera (just a camera with record ability) to this system. That system had a feature that allowed you to temporarily disable motion alerts if someone was working/cutting grass, etc for a specified time period - usually 30 minutes to 2 hours. At the end of the duration you selected, motion alerts would automatically re-enable and you’d resume getting alerts. With this system, you have to go into the program and choose to disable motion alerts. THEN, you have to REMEMBER to activate them again, otherwise, you won’t get motion alerts… seriously, this is a major inconvenience and has the potential to miss some important events. PLEASE develop a system to temporarily disable motion alerts with said alerts automatically resuming after the selected period! Thank you!

Not worth the money. The app rarely works for us. We are constantly having to reboot. Every time we’ve gotten notifications that our alarm is going off, Vivent calls to ask if our home is okay... and we’re not home so how would we know?? It causes such panic because we have been burglarized in the past. After we request they notify law enforcement, they have called back every time to say the police won’t be dispatched. Then what’s the point of having an alarm system?? And for the amount of time it takes to do all that, if our home was being burglarized they would be long gone. The cameras - when “online” - have been useful on occasion but typically when we really need them to actually work because we’re away from home they are “offline” and useless. For the amount of money we pay for the system and cameras and doorbell, I’d expect a lot better product. From day 1 the doorbell camera hasn’t worked properly. The only piece of mind it offers is that if our home is broken into while we’re away, at some point we will be notified. The way the system is set up won’t prevent burglars or make them leave... but at least we’ll be informed.

Great when it works. I’ve had the Vivint system for about 6 months now and it’s been decent, but the app needs major improvement. At least once a week I will have to manually lock doors, close the garage, or arm/disarm the system. Which I know sounds like I’m just being lazy, but it’s the times when I need to access these things remotely that it becomes an issue. I’ve had items delivered to my home or needed to give a repair person access while I’m at work and I’ve gone to access the app and it simply refuses to connect to my system at all and that’s incredibly frustrating. There’s times when I’m in my driveway trying to arm my system after I’ve locked my doors and closed my garage and I go to arm my system and it won’t cooperate, so I have to go back inside and do everything manually. Whats the point of home automation when you’re app refuses to cooperate with the hub, which in turn negates the convenience of your app? If the convenience of the app is a big selling point for Vivint’s system for you like it was for me when I was shopping systems maybe look elsewhere because it’s definitely not the convenience they claim.

HIDDEN FEES - HIDDEN SERVICE CONTRACTS. If you’re considering Vivint, don’t!!! This review would be too long to type out my full experience but I paid for my equipment in full up front and was told I would owe $0 on a monthly basis if I paid for my equipment (opposed to financing it). Then got charged $40 a month and called to let them know I paid for my equipment already and they said that $40 was for “monitoring services” so they lowered my monthly bill to $30 a month but apparently upon that phone call it entered me into a contract (I was unaware of and never signed anything). Then I sold my home and they wanted to charge me to move my equipment (that I own and paid for in full already). So I left the equipment with the home and went to cancel my service and they told me I had to BUY OUT MY CONTRACT??! I was wondering “what contract” so upon calling and finding out that I got a lower rate for complaining about the salesman lying to me, that entered me into a contract and I owed $400 in order to cancel. So I paid that fee and then a month later saw they were STILL withdrawing money from my account. This company is full of fees and hidden services contracts and cannot be trusted

It’s okay. We have had Vivint since we moved into our new home, almost 4 years now. I wouldn’t say we have kept if for this long besides the fact we paid for it all and didn’t want to basically be throwing all our money away after purchasing the whole system. When we got vivint they were running a deal, refer a friend and get some sort of incentive. We referred a friend and the friends signed up with Vivint less than 2 weeks later after we got our whole vivint system. However, our friends system and our system are COMPLETELY different. The best way I can say it is, their system works and ours is crap. We have to call Vivint customer service OFTEN because the cameras will go offline randomly and not work. This is usually over an hour ordeal from beginning of conversation to finally hanging up. WHO HAS TIME FOR THAT WHEN IT HAPPENS SO OFTEN? When our cameras are “working,” the camera is fuzzy. They cameras also rarely record. Normally our recordings are when cars pass by. However when there have been ACTUAL events happen in our front door camera that we need to be able to refer to later. THE CAMERA DOESN’T CATCH IT. If they do catch it, it’s so blurry you can barely tell what’s going on. We called and told them about the fact our friends got the new system and that we wanted it and wanted to know what to do. They said we’d have to pay for our whole system and then buy the whole new system ALSO. How does that make sense? How is that fair? My friend with the new system has never had a complaint or problem. I bet if had the new system instead of mine, I’d be leaving a 5 staff review rather than a 3 star or less. I wish that there was some way we could have done like an upgrade. I understand paying for our system, and then even paying a fee to update. BUT having to pay for 2 whole systems when ours was less than 2 weeks used when the new system came out. That’s NOT our fault. I don’t feel the Vivint system we have is keeping me as safe as it should be.

Terrible company with terrible products. We’ve been with Vivint for 5 years and could not be happier to cancel our contract. In that 5 years, Vivint changed our contract by cancelling a service we paid for (cloud storage with space monkey), failed to honor our moving terms that were specifically discussed before we signed our contract, and had faulty equipment installed at our new house that resulted in the police being called and my home being searched while we were gone. The app itself is horrible. Playback on our cameras almost never works. It takes about 2 hours to get playback to do anything if it decides to. Our camera on the front door always disconnects and sends an error. The app settings are set to auto record a doorbell ring and visitor but it only records if the bell is rung. The sales people for this company are AMAZING. Truly nice and honest people. They try to upgrade and sell to us often. We don’t bite any more because the customer service after you’ve signed up with Vivint is THE LOWEST OF THE LOW. Vivint does not care about anything but money. They are not a security company that wants to protect you. They just want your cash. Worst 5 year contract ever!!!

Easy to use app, but missing an easy feature.. We just switched from an ADT/Ring setup and are pretty happy overall. The one REALLY disappointing thing is that you can’t simply snooze a camera in the app. Ring has this feature and it’s great for when I’m working in the yard. With Vivint, you must manually switch off alerts, and then remember to toggle them back on later. Not difficult by any means, but inconvenient when you’re used to a different company’s app. We also had to have a tech come out the day after our install as the installers didn’t even get all of our windows (which are all hardwired) set up with the system. 1/2 of our house wouldn’t have triggered the alarm in case of a break in. This doesn’t reflect on the app itself, but makes me worry what we’re in for with Vivint. Strongly considering using the 3-day cancellation document at this point as the salesman didn’t seem to know what he was promising.

Service. We have had our system for years. We have multiple cameras in our home. We had the wireless cameras and were told the new gen cameras were better and the system would handle the amount of cameras we have. We constantly have cameras offline. The system is slow, someone might ring our doorbell but won’t respond for a few minutes after. We pay extra for the service to have vivint personal cone and fix our system. We we try to call and schedule we are told they have to troubleshoot first before they can schedule a service call. That is normally at least a couple of hours. Who is paying me for that time? We recently had a rep come to our door, he said he was just checking up on us, I believe he was a salesman. I told him about my issues, he scheduled a service call for a couple days later? No one called or showed up. I sent him a message to let him know, he said he would follow up, still no answer after a week. Guess I’ll have to call and plan to spend a couple of hours with a rep. Not happy, but so much money invested in equipment which is useless with another carrier.

Feeling Scammed. We have had many of the same issues others here have written. Since our installation around Christmas time our system, cameras, doorbell, microphones, app, panels freezing and no reset helps, etc have never ever functioned appropriately since the minute the first install tech left!!!! We have had multiple technicians out and have notified Vivint nearly every time (exhausting, inconvenient, annoying). We have told their manager fix it or give us our money back. No response. So we call back for a repair tech. Each visit’s fixes and upgrades do nothing. We have repeatedly heard “Your home is too large, cameras are too far away”?!? Really?!? Then why sell to us telling us it will all be great?! Everything is delayed just like many here have written. We get double notifications, mics don’t work, video starts after the car has driven in or out of view. We have our doorbell on our gate. We never have gotten a live feed or live notification ever! It’s really really shady business to charge what they do and the product does not work even close to promised. Only our Nest works and that’s not even Vivint’s. Ugh! VIVINT I would like you to honor your commitment or give us a full refund and put our house back the way you found it!

I really don’t like the app. Oftentimes, the app doesn’t work, or stops functioning correctly; like the cameras going offline. I have to constantly uninstall the app and reinstall it again. I just literally had to reinstall it at this very moment. There have been instances that I was out in a rural area and I couldn’t turn off my alarm. My husband would come home (he doesn’t know the passcode, crazy I know) and he ended up having to subjected to the alarm sound for 2 hours until I got home to turn it off. My cameras go offline quite a bit too. My alarm had several false alarms and they tried contacting me thru texts, email and I think phone calls (not sure about the calls), but NO ONE sent the authorities neither time! And I am locked in with a contract for 2 or 3 more years (5 years, unbeknownst to me). And customer service can only give so much help, like help you to troubleshoot. It’s having to go thru what I’ve stated in this review again, and again, and again that it starts to be a pain in the rear end. I would have given it a higher rate had I not been going through all these issues for the past 3 years.

Huge Inconvenience. The list of issues this app continues to give me with camera feed has been insanely frustrating. I am constantly having problems viewing my camera feed throughout the day. When I get a notification that someone is detected and go to view the clip, I just get a loading screen. Also, after getting a notification about a detection, it does not show up in my “activity” tab for hours. I am doing the necessary app updates. I even try closing the app to see if the problem would fix itself. Our WiFi works just fine so that is not the issue. We’re obviously able to get the notifications so the system itself is working, but constantly getting loading screens is frustrating to say the least! For a security system app, this list of inconvenient problems is worrisome when I can’t even check on what is happening at my house. One of the main reasons on even getting a security system is so that I can check on what is going on at all times. These constant issues honestly make me think about cancelling the whole system entirely since I can’t even access my camera most of the time. I really hope there is an update that ACTUALLY “fixes the bugs”.

Hasn’t been all that….. At first the system was solid. Every now there is some sort of an issue. I have to restart the cameras or the panel to get them to work, once a week without fail. The app is super slow to do anything. Setting my time for deter on and off doesn’t set right sometimes. I learned if I can’t change it, come back another time it might work. Now I understand the app can be my phone and with my internet. I have gotten the door bell notification on my phone before 10-15 seconds before I heard the actual doorbell go off. Just hasn’t been all that reliable considering it is supposed to be for protection. Getting to the point it’s about a 50/50 if it works like it is supposed to. Very much lacking in notifications anymore. The rewind feature isn’t good. Loading times take forever and rewind jumps back a few hours. Trying to navigate it isn’t fun and adds to the stress levels. I am at this point thinking I should had just installed my own hodgepodge system.

Frustrations with Apple Watch App. Every time I attempt to use Vivint from My Apple Watch it tells me to sign into Vivint using my iPhone. I am already and always signed in on my iPhone, so as soon as I open the app Vivint is available for use on my watch (sometimes because this has issues as well). Here is what’s frustrating…..if I have to use my phone to open the Vivint app on my watch there is then no need to use the app on my watch, I might as well use the app on the phone to perform actions. I use the Vivint app on my watch for convenience, having to also use my phone removes this convenience. Is Vivint getting away from having the app accessible on Apple Watches? If so, I can uninstall the Watch app and recondition myself to use my phone, but if this is not so please create an update to fix this. This issue has been present for weeks now, but as of recent I have also not been getting notifications on my watch about activity at my home regarding my alarm system and/or doorbell which is concerning. Any help with this issue would be greatly appreciated. Thanks!

Cameras don’t capture. 3rd Update- the equipment continues to break constantly, but they charge you $100 just to come out and say Hello. The cellular service for the equipment to talk to Vivint central cut out out, but no one calls us. They asked us to climb up a ladder to the 2nd story (to manually reset the camera) TWICE before they admitted that it was their equipment that was broken. And we’re paying them close to $100/month for this?!?! PS- Every sensor that you need to replace you’ll pay for out of your pocket. There’s zero maintenance on their end, even if you’re a customer for decades. NOT WORTH THE MONEY!!!2nd Update- can’t get anyone to call me back. Terrible customer service. They make all kinds of promises, but never deliver! Update- after seeing my review, someone called me at precisely the time I said I was NOT available, on the phone number I said NOT to use. They didn’t leave a way to contact them, and my efforts to reach someone have been unsuccessful. THEY’RE THE WORST!!! When they installed the main panel (PS- they didn’t install ANYTHING on the 2nd floor- that would have been hundreds more) they had to take the cover off for their plug to work and they just left the cover off. Not only is it ugly, but it doesn’t fit right- it slowly pulls loose out of the outlet until you wake up one day with everything offline unless you adjust the plug every day. Original: Everything works about 50% of the time. The cameras only capture about 50% of the activity in my driveway, and every day a new sensor on the doors and windows goes off-line for hours only to come back online randomly. Would NOT recommend! We have had technicians out so many times, but I think it is just an inferior product.

Warning: do not trust this company. They could be good if they sent techs out to do the work correctly and if the equipment would work. My doorbell is offline constantly. They tried troubleshooting it then it wouldn’t connect at all. This is an equipment issue I’ve had since it got installed. They wanted to charge me $100 to send a tech out to fix their bad equipment. On top of that the guy that did the install was a crackhead. I’m not kidding. He was filthy and clearly on drugs. I felt bad for him. I fed him, gave him a drink and talked to him. He stayed for hours. He told me a lot about himself. He was a crackhead. I try not to judge people and was nice to him. With that said he never came back to finish. I have 2 thermostats from them. One worked the other didn’t. He was supposed to bring another one but didn’t. I bought 2 cameras. He put in one. The other is still in my bedroom in a box. I’ve called customer service multiple times and told them everything. They will not send someone out to install the stuff I bought and I refuse to pay AGAIN. This company is trash. The customer service is trash. I do not recommend them. They could make it right by completing the installation. Why they want to charge me for something I already paid for is mind blowing. They are the ones that hired a crackhead that don’t do the work properly. They should send someone not on drugs to finish the installation on their dollar, not mine. In summary, you can’t trust they will send out a trustworthy tech. The equipment isn’t reliable either. I had to remove the water sensors from my panel because the alarm goes off all the time like it’s flooding. It’s not. Just bad equipment. Look for a different company. I feel like I got scammed paying for this BS.

Vivint support and devices. BUYER BEWARE!!! Warning!!! If you read this…Take a look at the real reviews on BBB and Business complaints website The positive reviews are likely from Vivint themselves. DONT BUY, YOU’LL REGRET IT! Currently, they’ve restricted tech support on my account. Who does this to a customer buying their product and it doesn’t work! They’ve given no reason real reason as to why and I’ve only had them since March 2022. They use alternative offers to keep until your 2 weeks expire or tell you you have 3days to cancel. Only 2 techs arrived to care for the problems, so now they won’t send anyone without the area supervisors approval. Puzzling and angry with this company.! They’ve been sued for fraud, read about!!! Don’t Buy!! My system would not connect online. It reboots from the app and when I look at my system there is no rebooting process from the panel. The cameras are blurry and many time the visuals deletes without you doing so. This system is hacked and I can’t rely on them for support; always, whenever I call I’m told they have to wait for a response from this area tech supervisor and no one calls me back as promised. Buyer regret!

It’s ok. Don’t always get alerted of “visitors”, and definitely does not detect everything and the voice mode on the doorbell rarely ever works. I do enjoy the special doorbell chimes for the holidays and the clarity on the doorbell cameras. The cost is high for what it is and don’t like the reinstall fee whenever we move since I was initially told in the beginning I wouldn’t be charged for moves (but more than likely, the sales person was just trying to get a sale). There has been a lot of improvement from with their employees compared to when we first signed up for this, so that is good. Also do not like that the installers keep saying we requested info on insurance when we haven’t, which in turn leads to lots of phone calls 🙄 Pros: camera clarity, holiday doorbell chimes, easy use of app, generally easy to troubleshoot basic things Cons: cost, voice mode often does not work, doesn’t always detect people/movements, phone calls related to insurance, reinstall fee with moves, sales people will say anything to get you to purchase and are not always truthful

Doesn’t provide some badly needed features like others. The Vivint system has a critical missing feature that they don’t acknowledge and could likely fix easily. If you have cameras outside your house, there is not a ‘mute this device’ button. It’s driving me and my family nuts. Great security at night or while you’re traveling but if the kids want to play basketball or anything else, the camera notifications drive you nuts. If you want to mute the cameras, good luck. You have to go in and shrink the detection zone as small as possible since turning off notifications seems to do nothing. What people need is ‘mute this device’ for a specified time. We could do that with our old Ring system. For instance if you have contractors lingering in your driveway or kids playing basketball, I’d like a ‘mute for 3/4/5/or 6 hours’ setting for my watch and or phone. Something you’d think that they would think of, yet it isn’t there. I’ve talked to them about and they took it under consideration. 🙄 I don’t think they have a customer advisory board or even really consider how their systems may be implemented. Frustrating.

Tech lied about cancellation process. Service was great when signing up. Very quick to take your money and sign you up. Tech was able to come by to setup the system very quickly I think it was less than a week. Problem was when I moved a few years later and went to cancel the service I found out the tech had just outright lied to me how the whole process works. They let you pay for equipment by adding it onto the monthly payment and spreading it out over a few years which sounds great. However if you leave early like say you had to sell your house and move then you are required to pay out the rest of the contract which is not what the tech described. They explained you were on the hook for the cost of the equipment which yah that makes sense since your keeping it (I don’t want to keep it since they disable it on you if you don’t pay the monthly fee which also wasn’t explained to us) but the tech said you could cancel at any time, pay for the rest of the equipment then your done. When I called to cancel they instead said I had to pay for the equipment and half of the entire rest of the service contract meaning the monthly fee. So if you have the service for a year but the tech convinced you to sign up for longer saying it would reduce the monthly payment for equipment and says it has no impact if you cancel early then that’s just an outright lie. Oh and that great customer service when signing up changes to talking to someone in a call center that puts you on hold for hours while they keep transferring you between departments. Oh and when you do call and cancel I guess sometimes they just wait a few months then start charging you again and when you email their customer service they just say you still have an active account and now have to go through the whole cancellation process again. I would never use this company again.

IMPRESSIVE!!!. From DAY ONE, I was and still am, impressed with the VIVINT HOME SECURITY SYSTEM! This is not only a great investment, it’s a smart investment!! Worth every penny and then some!! Camera quality is clear, live video feed is up to date within seconds, microphone is as clear as a phone call or any high quality intercom system, and the monitoring from various vantage points is top notch!! And you can check and monitor EVERYTHING from any smart device; cell phone, laptop, tablet!! With videos and the ability to take pictures of people lurking around the property or at the front or back door, you’ll never be in the dark, as to who, when, what and where!! PLUS, motion sensors and blaring loud alarms inside your property, trigger a call to the police!! I recommend this system whether you live in a home, condo or renting!! VIVINT is like having a live- in, big beefy security guard!! But one who doesn’t eat you out of house and home!! Bottom line: GET THIS SYSYEM, IT WORKS!!!

Doesn’t function consistently to expectations. The system is great, overall. However, there are issues that constantly pop up. The cameras are the main issue. Even though I set it for recording on movement and the sensitivity is set low enough to record when it detects objects as small as my chihuahuas, I’ll walk around in back for several minutes and when I come in to check the operation of the cameras on my iPad or iPhone, it shows under clips that the last recording was hours ago. I’d hate to have a burglary and have to rely on this system to provide authorities with evidence. The other issue is the wait time to speak with a representative when there’s a problem with the system. It took over 20 minutes on hold today to get a camera issue resolved. It’s the same excuse other companies use; higher call volume than expected. Geez! Figure it out. If your system is malfunctioning so often that you are getting such a high volume of calls, either fix the system or hire and train more reps. 20 minutes is way too long!

Horrible System. I’ve had this system for 3 weeks. I’ve had to have a service technician come out the second week and have had to call for help because the system keeps saying something wrong with 2 sensors, about 12 times. I gave good google reviews but don’t know how to go back and change them. Every time I call in they say don’t call back in send a email, but what about your system not working the whole weekend! I’ve thought about calling the better business bureau, but doubt that will help. This equipment is not cheap and it’s not fair! Today is November 23, 2025. I’m into 2 months of this service and I have been on hold this Sunday morning for over an hour that they claim is 24 hours service! My glass Break has went off line for the last 4 nights straight and no one can tell me why. I did get a follow up callback an hour before it went off line again. It happens every night around 9:30 pm. Even when I am at work. I’m STILL on hold while typing this!

Over Rated. I have been a Vivint customer for quite some time, and while I was very happy with their previous app, I am increasingly frustrated with the constant changes being made to the platform. It seems like every time I get comfortable with an update, another redesign is rolled out. I wish Vivint would either allow customers to choose which version of the app they prefer or simply stop changing features that were already working well. For the price Vivint charges, I expect better performance. The system is significantly more expensive than many competitors, yet the video loading times are extremely slow. My internet connection is not the issue—I consistently have upload and download speeds exceeding 300 Mbps. Despite that, my doorbell camera often takes so long to connect that the person at my door has already left before I can view the live feed. The hardware itself has potential, but the user experience continues to decline. Between the high monthly cost, frequent app changes, and slow video performance, I am seriously considering switching to Ring or another provider that offers a more reliable and responsive experience.

Intuitive, Functional, Appealing. One of the first things I noticed about this app was its ease of use. Even for non-tech saavy folks, the UI is easily navigable and intuitive. There’s very little searching that needs to be done to access most of the features. I love how simple they make the process of setting custom rules, though I hope in the future they offer some more complex options. I would particularly love to see if/then statements become available. My only complaints would be technical—when adding users, I keep getting an error when attempting to set a pin. Settings also tend to reset or not save when attempt to set accessibility for guests. The cameras also tend to freeze sometimes, and I’ve noticed that playback for events can be a little slow. These are little things, however, that don’t detract from the over all experience. Ultimately, however, I’d say this is definitely one of the best home security apps I’ve used in terms of features and accessibility. Thank you Vivint team!

Rating the app. I’m not rating the system as a whole, though it’s gone downhill since BEFORE the updates to the app. The updates could be good if they worked with the old settings. I’ve tried to change my settings. It didn’t help. I had been using the “beta” pool security, calling it “personal space” for my driveway to keep from being notified every time my neighbors across the street emerged from their homes to go to work, etc. Now, none of those recordings can be viewed or even previewed! Yes, I updated the app and I will continue to do so until it works again. There was nothing in my contract that said I would need to pay every time I needed to call support. I’m a Tech. I can reset things, reboot them, unplug them, etc. I only call when my hub does not respond to anything I do. They want to charge & make me wait for a tech to come out so he/she can call them because only they can click the button that the hub will respond to. It’s a scam and I’m ashamed to have used this service in my last 3 homes! I won’t again.

AGREE with all the one star reviews!. Got this system for my elderly mom to have a device for “elderly” emergencies. Worked flawlessly the first 3 months - she had a bad fall in the driveway and my phone turned on zoomed in on her and I was able to talk to her and get her help. Shortly after that nothing was good about the system. I paid in full and now have a bunch of plastic I can do nothing with!! Customer service stinks! Countless calls for help with the app, cameras,…. Could not get anyone to come to the house to help and “technical” support was 0 help! Alarm began going off when it wasn’t armed. The video footage wasn’t recording, false alarms going off at 2,3,4 AM. Police came to the house on several occasions - even when the alarm didn’t go off at the house it notified the police …. Was unable to use the system and after going round and round, begging for help - we finally ripped it out. The app never worked as it should and I was promised. We continued to try to use it maybe 6 months and paid for over a year of service until I stopped payments. Now they want to talk because they want to be paid for service we never used because nothing worked as it should, for what I paid for on top of added security for my mom’s monitor she wore when she was alone. I went from telling everyone how awesome the system is to feeling like an idiot for trusting they would stand behind their product - especially when an elder is involved wearing their product for her safety and it doesn’t work!! If I can’t be with her - we need a system that works and an app that can notify me and allow me to playback videos instead of “buffering” or not having any footage of “person detected…. ”. I’m beyond disgusted!!

Pay attention to this - very bad. I signed up with vivint in March, very bad quality, camera loading for a very long time, i practiced my right to cancel within 30 days. BUT: the took my Ring camera doorbell to recycle it offering me 200$ in gift card. the card came without balance and the refuse to send me back my doorbell camera. they made holes in my home and in my doors for wiring and sensors and are refusing to seal them with anything other than clear silicon. my home is a new built and those holes look ugly. they put do my ring camera system and refused to put it back when I cancelled with them leaving me hanging and they told me to hire someone to install them which will cost me money. their customer service is so bad that i had to repeat myself for more than 10 times on the phone for more than two weeks every call ranges between 30-55 minutes keeping me away from doing my Job or losing my lunch breaks. I am so happy i cancelled with them in the right time and I am planning to hire an attorney to deal with them if they don't compensate me well to cover all the damages with in this week (11th of May 2026)

Predatory company. When the tech arrived the offer I was quoted turned out to be completely false. What I was told would cover every window and door in the house didn’t even cover the windows for the first floor. Then I was told they don’t even do the upstairs windows. The tech arrived an hour after the 4 hour window. I got a call he was on the way, an hour later a text he had arrived, but he didn’t show for another half hour. I was told he had been double booked and the company mandated a 30 min break during which he parked across the street and wasn’t allowed to reply to messages despite the company message to me that the tech should be there. I wasted an entire day to be bait and switched. They continued to try and make me other offers, so clearly they know their service is worth less than what they charge. Coming to this subreddit and seeing the reviews I’m glad I refused the service entirely and got my deposit back. It felt extremely predatory and wasted my time. I was lucky I already had to be home for the day. I will never use their service. They gave me an offer to get in the door then wanted to charge me 3x what they quoted for a third of the coverage I was offered.

My Vivint review. My wife and I started with Vivint 2 years ago. The salesman was very informative and kind and we decided to go with Vivint. The man who installed our system was nice and funny but he was higher than a kite and he drilled multiple holes all over our brick because he was installing the camera doorbell system wrong and it took him 5 different times and 10 holes later.. it still today looks terrible and unprofessional throughout the house. Until this past weekend our doorbell system was off line 90% of the time and didn’t provide a picture at all. My wife and I have both been on the phone with Vivint troubleshooting for hours at a time before they would send anyone else to install a new one. This last week we had a young gentleman who was very kind and professional and saw several different issues from the last guy and fixed it then and there. He was awesome! All that being said we like how the system works and functions (when it works). And other than the installer and the customer service/network issues we are happy with Vivint.

Ok. I’ve appreciated my security system for years. Recently, I’ve had issues and trying to reach Vivint has become increasingly more challenging. If my phone screen goes to sleep while waiting in que to chat, it kicks me out of my place: which is very frustrating when the wait time is 20+ minutes. It’s hard to keep my screen “awake” that while time while also trying to watch my child. My current issue is a pink hue that has taken over one of our cameras and if we watch any section of video we are unable to watch it again. We get a message that says “video unavailable”. This lack of repeated video playback is a huge issue for me that I want resolved. I live in a “safe” neighborhood, mostly retirees and families with young children. Unfortunately, our safe bubble popped and one person was killed, 2 kids shot, and property damage occurred. Our video did catch some unknown vehicles prior to the crime and after watching one time we can no longer pull the video up. Really really upsetting

Lie and lie to get the sale. Met a nice person who was doing some work for me and in the process he mentioned he worked for Vivint. I told him how I didn’t think I could ever trust a home security company again after Skyline Security and Brinks convinced me to sign up for their program by telling me I could pay just a bit more than I was paying for fall detection and have home security as well. It was only later that I discovered the system didn’t have fall detection at all. Then I had to move into assisted living and Skyline would not let me out of the contract even though they had lied to get it. This young man was aghast a company would treat someone like that. He asks even after you emphasized fall detection was the key? Yes, I say. Well, he tells me, Vivint would never do something like that. Plus, once the equipment (which includes fall detection) is paid for the monitoring drones to about $30 a month. $1 a day for fall detection. Plus the fall detection works everywhere, not just at my home. I would be foolish not to buy it. You guessed it. Vivint doesn’t have fall detection either. Plus, it doesn’t work away from home. So, I called my salesperson who said “I am sure it has fall detection, let me check on it.” I did. It doesn’t. Does he even apologize for being misinformed? No. Does Vivint treat me any different? No. Vivint allows their people to flat out lie to make the sale. Then, when the falsehood is discovered, they don’t do the honorable thing and work something out with the customer. No. They offer to terminate the contract if I will buy their equipment which doesn’t do what I specifically asked for it to do. Why would I want it? Why would I want to do business with a company like this? Why?

Might be the best system yet!. Easy to use, makes arming the house fun! Almost everything can be controlled from the phone as well as from your Alexa or Google Devices; arming and disarming, monitoring & controlling the temperature, locking and unlocking the doors, letting the garage up and down. We also have the digital key locks, and indoor & outdoor cameras. They also provided Linksys systems to help expand the WiFi throughout the house. There are other Aps that can be used with the system to help enhance its usefulness, such as Streety to help connect with other Vivint users in the neighborhood. Easy to change the PIN numbers also, and it monitors your carbon monoxide systems also. Alerts the police, fire dept, etc. The only thing I don’t like is that all of my doors have to use a different key now. Even though we do not have it yet, it has the ability to control lighting by use of special type light bulbs. Very quick install process. Definitely worth the money.

App is good but could be better. New Customer. We haven’t had any issues with using the app (or Vivint) but the app doesn’t have a way to easily, temporarily mute notifications from cameras. It becomes very annoying when mowing the lawn, during a storm etc that there is no way to silence the notifications for a period of time. My phone & watch constantly reminding me person in my front yard is quite annoying when it’s just me or a tree blowing just slightly into the detection zone. The quality of the app is better than Ring and especially Blink’s…but they have the option to mute and I miss that feature, especially since you could simply do it when prompted on your watch. I’m sure this is a highly requested feature that hopefully they’ll find a way to add. I’m aware you can go into each camera individually and manually turn of notifications but I only want to do it temporarily, easier and not also worry about if I turned it back on or not. Please!?

The New Vivint App Is a Major Step Backward. As a long-time Vivint user, I’m extremely disappointed with the new app redesign. The old app was clean, intuitive, and matched the Vivint panel perfectly, making it incredibly easy for users of all ages to navigate. Now, the new layout feels cluttered and confusing, with important functions like arming and disarming awkwardly dominating the screen. The camera views are now less user-friendly, and the overall design looks messy and unpolished. I’ve had a chance to show the Vivint system to dozens of people since this app update rolled out—friends, family, and neighbors—and almost every one of them has said the same thing: the old app was way better. It was easier to explain, simpler to use, and made Vivint stand out from other systems. The new layout just confuses people, especially older users who had no trouble before. Vivint, you had something great. Please listen to your users and consider reverting to the previous version or offering an option to switch back. A clean, intuitive interface was one of your strongest assets—don’t lose it.

I love it. I love this app it is so easy to use a is VERYYY helpful. My family and I use this. We have 5cameras and the doorbell. It works so nicely. When you watch the live camera or doorbell it’s less than 1 second delay which is amazing! It notifies you right away when there’s motion. Not just that but the people that came to put the cameras and doorbell on, are so nice, and they have great service. I definitely recommend this app!!! When you talk through the cameras, the audio is so clear and loud. You can lock your door easily even if you leave the house it will notify you and you can lock it from your phone. I love that it has the emergency tab. Or when someone’s in your house and they say to turn the alarm off there’s a button you click and put your passcode and the app will send help and it will look like the alarm is off but it isn’t. On the emergency tad they have three options panic, emergency , and fire. I love this app it’s a life saver..!!!!!!!❤️

Pros and cons. Was told it ran off of more than just my WiFi but my camera’s frequently require rebooting cuz they stop working or can’t connect. The ring camera isn’t super great, I wish the picture was better especially in the dark. I will say though, there have been 2 situations where I was super glad to have the service, both situations required police presence. It has also come in handy that I can speak to people outside through the camera. That has actually helped a few times. I’m disappointed bc I never saw a credit from the referral, It should have been like $250 credit for me signing up after 30 days and then the couple was supposed to get a $250 credit for referring me. They never got their credit either. Also one of the items I initially ordered wouldn’t work for my house so they came back and got it but my month payment never changed and I never saw a credit for the item. It has its pros and cons but I suggest looking around and pricing before signing any contracts.

Needs improvement. I have been using Vivint since 2011 and now I have upgraded to the smart home. I have the new panel and then new cameras and this app needs some improvement. The old app you were able to set a schedule for lights to come on and off, but this app you can only turn them on you can’t turn them off, when we go on vacation, we like to have lights come on/off on their own. it could make it seem as if somebody is here for our protection of the house. This app also does not have the ability to get text notifications for the front door camera or somebody walking through the house, I wish this app would have the ability to receive text messages. That way I will never forget if i leave a door open or my front door is opened or even now that I have the front door doorbell camera. The notification on my iPhone is two subdued not really enough to notify me. The text message is necessary because I can set different types of sounds that I definitely won’t miss.

An absolute sham of a security system. Vivint is frustrating to use in every aspect. It does not deliver in the sense of being able to easily view your security footage. Nor does it deliver, reliable and easy to use equipment. Nor does it provide adequate customer support. The app is extremely slow and difficult to navigate. When you try to view events on your cameras, you have to manually scroll down true history. The app doesn’t even let you go down more than a few days into your history, and then it automatically pushes you back up to the current video. I can’t see anything more than a few days into history! in addition, the equipment is faulty and defective. We routinely have to work with Support via chat and it takes hours out of your life. it’s a slow, tedious, chat, where you have to watch videos, do a lot of technical support yourself, and understand exactly what is needed to be done. They make it extremely difficult to send a tech out. You have to pay $99 to get anyone to come to your door and they are often booked out for weeks. This is the worst security system I have ever encountered in my entire life. I regret that we have it, and I cannot express how frustrating they are to work with.