Wyze - Make Your Home Smarter App Reviews

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Landscape view for iPad??. This app is working ok, though I dont find it a super intuitive user interface which makes adjusting the settings a bit of a guessing game of trial and error…like, lets see if this does what it seems like maybe they are intending it to do… The quality of the picture seems good…. My number one frustration is that it doesnt switch to landscape mode on my iPad. I exclusively use my iPad like a laptop and never hold it vertically like a phone but I’m forced to tip it and its keyboard sideways to read settings and make adjustments. If I want to look at my cameras, those are in landscape mode but nothing else. It even switches my whole home screen to a side ways mode after I’ve closed out of the app itself. This is so silly and annoying. Please change this, Wyze. I also would like to be able to have different zones for notification. Like if something happens in the zone around my front door, I want notification and recording but if something happens in the drive way zone, like a car drives by I just want it to record but not notify me. Cars drive by or park near by probably 20 times a day and I dont want to hear about it ever time. But if one of those times its someone robbing my neighbor across the street I would like to have motion in that zone recording and available for review later. I’m not sure I explained that well but hopefully it makes sense.

Why do you need my microphone?. For starters, I use this app specifically for the lightbulbs and one plug in light. I have two lights in my living room, three lights in my bedroom and two lights in the spare room. The living room and the bedroom lights are grouped together and they’re on a timer, and at first, they all turned on and off perfectly every time. Lately, one is missing. Either my bedroom table lights will turn on and my floor lamp won’t, or one table light and the floor light will turn on, but the other table light won’t. It happens randomly and i’ll have to go back into the app to manually turn on the remaining light. As I’m sitting in my living room, the floor lamp turned on as scheduled, but my table lamp is off. It’s still online, still connected to the wyze app. Just refuses to turn on as scheduled randomly. I just deal with it… but now, since the update, wyze is asking me every. time. i. open. the. app. i to allow them to use the microphone. WHY do you need microphone use if I don’t have anything but lights attached? I’ve declined 10 times, why do you insist on asking repeatedly? There should be a permanent opt out. You don’t need to be attached to my microphone for me to use lights on a timer.

These cameras and app USED TO be great….. I purchased these security cameras around the summer of 2020 and they were phenomenal until just a couple of months ago they only started to record 12-second videos or pay the subscription which isn't the most expensive for one camera but adding up all of the several cameras that I own it adds up to a good amount of cash annually. That’s not my biggest issue tho, The problems begin when I started the free trial for the more “PREMIUM” subscription to see if it was worth it and start paying for all of my cameras, but turns out that I can't even see the recordings from all of my cameras that have free trial added to them… on top of everything the notifications have a big delay and by the time it lets me know someone entered my driveway they’re already knocking on my door. So it kind of takes away the SECURITY part of it because by the time the app lets me know, someone more than likely already entered my house…. Also when viewing the cameras live there is a delay. We even checked with our wifi provider to make sure that all of these delays and issues didn’t have anything to do with the wifi. Our wifi provider replied and said that our wifi is running smoothly with no problems at all. All these things and several other issues are taken into consideration it makes me want to switch to another security camera company. One major thing that I will mention is the affordability of the cameras which is definitely a pro.

Privacy Policy and forced use of Trial. Your products are in my house. You should not be monitoring my webpages or selling my data. I like the product, but don’t need a company to monitor my internet usage/cookies, etc when I use the app. Why is there a need to collect data to “Personalize your online experience and the advertisements you see when you use our Devices or Services or third-party platforms based on your preferences, interests, and browsing and purchasing behavior;”??? How does allowing a 3rd party the ability to monitor web pages viewed and the time spent on each page make a better camera? I prefer a company that makes money on a great product and not by selling my information. Furthermore, to set up a camera I’m FORCED to accept additional disclosures for a 2-week trial of a paid subscription. I can’t get by the camera setup screen unless I hit Continue, which means I HAVE to accept all ADDITIONAL terms for a service I DON’T want. I do not accept the terms. I do not want the trial, but the only option provided is to accept IF I am to use the camera. I’e has these cameras and set them up when my WiFi changed. Now I’m stuck with being FORCED to accept additional terms, because they’re cheap cameras that have to be set up from scratch to change the WiFi. I’ll be looking for cameras and services that respect my privacy and choices better.

Needs work to scale. I purchased Wyze cams when the company began. The first 6-12 months was a really great experience. Latency was pretty decent and the technology was expensive for what your getting. When the platform gained traction and became somewhat popular the latency got bad and the confidence I had in the backend infrastructure really wavered. I would get delayed notifications an hour later after an event took place. Since then I have had outages while I have been on vacation where the cams would stop working and there was no recovery until I got home and climbed to the roof where I could manually power cycle them(internet was not down). Local SD cards work about 60 percent of the time. Sometimes you have to take the cards out and re-seat them so the cam registers them again. Where Wyze gets points is there security monitoring. I have had a good experience with quick response time when alarms are tripped and the service is pretty stable. They have also made strides in video camera quality in low light situations. The iOS app could use some fine tuning in terms of supporting new sdk features available like swipe back to dismiss a view. I always have to tap the back button and personally that’s dated UX as well as frustrating for me. Overall the exercise has been ok… I’m very close to moving to something else but I’ve got a lot of your products and integrations setup. I’m hoping for improvements.

Great expectations; modest experience. In theory, the Wyze app allows users to easily control a variety of programmable home devices (think light bulbs, cameras, locks, and more). In practice, the experience is mixed. The app allows “scheduled” events (such as lights turning on and off on schedules or with sunset-sunrise timing). But the user interface for managing those schedules is unintuitive and requires much more user attention than it should. Especially after power/internet failures (glitches which are common in the real world), the app and devices often fail to recover themselves, and require users to set up again. Control of cameras has gotten better, but the interface is likewise challenging. In addition to the unintuitive interface, the app’s visual design is built on a very “modern,” but impractically thin text font in a tiny size (to allow squeezing lots of controls onto few screens). Moreover, the text is colored “light gray” against a white background. And the app uses only a single color (a milquetoast green) for buttons, icons, etc. The overall effect creates a difficult-to-navigate interface with lots of tiny text and controls. So, the concept is very good, but the execution still needs a significant overhaul with the user experience at its center.

Cam+ fails and more. Overall a decent service for a good price. But cam plus subscription fails on doorbell regularly and the doorbell doesn’t have an sd card option like all the other cameras Wyze offers. It either doesn’t upload or doesn’t record long enough. Also iPad app needs landscape mode. You can flip to landscape mode when viewing a group of cameras but there are no buttons available and you get stuck in landscape. But the app doesn’t work natively in landscape. There should be a iPad specific app to make the experience better. Also I cannot group the doorbell camera with my other cameras. That is a HUGE Fail for me. I want to be able to see all cameras at once. Final note. I’m extremely disappointed that Wyze is killing the first gen motions sensors, windows sensors, and all the other stuff that made a decent self home monitoring system. Of course being replaced with that subscription home monitoring service and you need to buy everything over again. Pls fix this app and don’t force customers to buy the new home monitoring system. Continue to offer both and give the customer options. But mainly for this review fix the app and I’ll adjust my review stars.

Useless. *edit* In response to the developer, I decided to go back to Home Depot and purchase another outdoor camera (after I took the original back) to see if it just happened to be an issue from that day. Get home and go to set it up - same exact issue. I connect to the Wyze network and get back into the app and it gets stuck on “please wait” for an indefinite amount of time. Just an absolute junk combination of software and hardware. Very disappointed. I guess that’s why these cameras are so much less expensive than the competitors. You get what you pay for. I’m not going to spend hours troubleshooting this when it literally should be plug and play. Uninstalling and returning again tomorrow. I gave this newer company a chance and will never try another one of their products again. Have read pretty decent things regarding the Wyze cameras. Purchased one and was excited to try it out. I’m a tech savvy person. This app is hot garbage. I could not get the base station to setup. Tried quite a few troubleshooting steps - which btw are very limited through Wyze. No fix. Reset everything and tried again. No fix. Deleted app and tried again. No fix. Tried setting up from a different device. No fix. Pretty obvious why this app is related terribly. Will be returning the outdoor cam and base station tomorrow and will just spend the extra money on a Eufy camera.

Good for still images and not much else. There’s no point to having a camera that pans if it doesn’t follow the object it’s detecting. You get an “event” notice that something or someone is moving around a room and it’ll show you that person or animal briefly, but then the camera starts jerking spastically left or right like it’s blindly seeking the subject. I get video after video where the camera just goes the other way and stops following the subject completely while they (or it) wanders off. Even when the camera does stay on the subject it whips left and right so many times that the video’s unwatchable. One of my cameras, which are identical, does well in low light and the other doesn’t seem to have any IR function at all. I usually don’t have trouble connecting to each camera when I try to watch its images, but it’s not a very fast response time, either, before you can watch live video. About 5 seconds. You can remotely aim the cameras, kind of, but they’re susceptible to the same off-center jerking around when you do. Overall these are good for still images but essentially worthless for getting video clips because they don’t stay on subject and won’t stop “seeking” when they detect something. And by the way, there are not multiple people or animals in the room to confuse it. It’s got one subject to follow indoors, and it can’t even do that.

Guess I’m buying a Ring system. UPDATE: Tried using an SD card so that I don’t have to sign up for a subscription that wasn’t previously required. The SD card can record continuously or just events. But even with the settings set to record to SD card and capture type set to Events the Events page still has still images instead of any kind of video. Trying to view the video from the Events makes you have to sign up for their subscription. And trying to go into settings to change the Event type recording from image to video brings up the subscription page. How can you force people to subscribe just so they can view videos that are supposed to be stored on the local device? What are my SD cards good for? My friend has Arlo, I think I’ll switch to that. Bought a camera years ago and loved that there was a free 12 second clip. That’s the reason I bought Wyze over other brands. No subscription necessary. Loved it so much I bought a second camera months ago. Now they are forcing you to update to a subscription in order to view even the short 12 second clips. Violation of consumer agreements in my opinion. If I have to buy a subscription I’d rather go with a bigger more well known brand that tells you up front that you’ll need a subscription.

Was great, now really FAILING-Cameras useless now. I love this app and it’s really useful and easy to use. But recently the detection box hasn’t been working properly. Now we get notifications every couple of minutes! So annoying!! You used to be able to drag and change where you wanted the screen to detect. This is a very smart feature, that way you only get notified for stuff you actually need to see. Recently they updated it so it’s no longer just a box you can move and drag around to where you want to be notified. Now the screen is covered with little boxes and you select the boxes of where you want to be notified. Now this is actually even better, if it worked. You can now be more precise and have exactly where you want motion detected. The problem is it doesn’t work. Every time I change the detection zone the squares reset. So I’m getting notified for motion where I unselected it! We have this app on two phones and the detection zone will be different on both and then reset. Please fix this, it basically makes the detection feature and the camera overall USELESS. I don’t want to be notified every second so that means I have to shut it off and now the camera is useful. Fix your app!

The Best Products In My Opinion. I can’t say enough good about Wyze, I simply can’t wait until a new product comes out to try it out and I always hope that the product is a product it will be something that I am going to be buying! And most of the time it is, I have their cameras, headphones, the watch, their scale, the new lightbulbs, light strips, just to name a few. Their products never disappoint! I would give a five star rating on every product I’ve tried and the price point is never disappointing. I also have there cordless vacuum and handheld vacuum and I love them both. Like I said I have other products as well but all of these are outstanding in my opinion and this review probably doesn’t do them justice but I think they were just a Great Brand all the way around through and through. That’s my recommendation, and I would give it as many stars is possible for the rating!!!! Thank you Wyze!! If this company ever goes public, I believe in them so much I would be anxious and proud investor because I believe they have so much potential and will look forward to being somebody that would back them financially and look forward to hopefully sharing some profits with them in the future.

Much better than its price suggests. If you’re on the fence about Wyze, trust me when I say it’s worth it! It works well enough with Alexa, though not great. Still, it's fantastic with IFTTT! The quality and auto-night vision are also better than you’d expect. I can only give the app 4 stars because, while it is good for watching a live stream, it’s missing a few features. You can change the quality from 720p to 360p but even the lowest setting the video is still very watchable if you don’t need to zoom in too much. There are several automations to play with; more than enough for any smart homes. The camera load time is adequate at 3-4 seconds, just a tad bit slower than my Nest (which is a lot more expensive). All this being said, watching a playback of previously recorded video is so difficult to use. The way you have to FF and RW is not even close to being helpful in finding a certain event. It would be great if the developers added a “Skip 15 seconds” feature or whatever period of time. It would make life so much easier than trying to use only the little slider in the current app.

Buggy, crash-prone app. I have many Wyze devices... cameras, plugs, original bulbs, and most recently color bulbs. After installing my color bulbs the app has become buggy, touchscreen response time becomes very slow and laggy, sometimes he app crashes me out to my iphone lock screen. Deleting & reinstalling the app helps for a short time but issue creeps back until it's so bad I need to delete & reinstall again. The app functioning properly is the basic backbone to everything Wyze. Right now it has become a massive amount of hassle just to turn lights on & off or check a cam. Have submitted a support incident & log, which to my knowledge was not addressed. Updates that have been released since I've seen this problem have not made a difference. Ready to scrap the whole ecosystem and be done with this mess. (Jan 2023) Update : forgot to mention the semi annual trainwreck that ie Wyze's inability to cope with daylight savings/standard time change. Devices turn on/off an hour early, late, or not at all. Sleep routines physically flip an hour and attempts to flip it back don't stick. This is beyond frustration, Wyze is a joke. I feel bad for the poor folks trusting them for life safety issues (alarms, thermostats, etc) when they can't get a lightbulb right. DO NOT BUY Wyze.

Fix the landscape mode on iPad and sound detected recordings. After all these years, the Wyze app still can’t be viewed in landscape mode on an iPad. The only way around this is to use stage manager. They’ve been nagged about this for years, and despite earlier promises to the contrary, have done nothing to try to fix it. The next known problem is the “sound detected” notifications. This is yet another known issue since iOS 16 launched September 2022. You’ll get a sound detected notification, but when you click on the event in the app, the thinking wheel gets stuck going round and round and you can’t listen to the sound recording. What good is that? This happens on each and every one of my devices using the Wyze app. Further info- I’ve had the issue “fixed” for several weeks at a time… until the next iOS update comes along. So 16.1, 16.2 etc., they seem to befuddle the Wyze engineers on what to do. Seriously, this is such an amateur show. They should outsource the software. I believe the wizards of Wyze core business are cameras, but yet they can’t seem to get things quite right. Seemingly ever. Just look at all the negative reviews here. Would you trust them with your home’s security system or God forbid, a gun safe?? No thanks, not me.

It only gets worse. With each update, there is a new problem that arises. After this update, the app has been a mess. When I open the events tab to check out the alerts, it says that I’ve viewed some that I haven’t and vice versa. And when I do check an alert, it does not mark it as viewed like it normally would. It’s always glitching from viewed to not viewed. Also, when I click on an alert from a few hours ago and try to check the playback, it will not run the playback from a few hours ago. Instead it will run the playback only 5 minutes back from the current time. Then I have to scroll through to get back to three hours ago and find the time the alert was sent out. This was never the case, playback would actually play back the time (to the seconds) of the alert. I also have nasty feedback when I watch the cameras live and there is no sound besides the static feedback. The events also record the feedback so it’s hard to hear what’s really being detected as “sound” when the static is constantly in the way. I have the most up to date firmware and app, both don’t get better, they get worse after each update. When they need us to pay for a service, even a $1, they won’t hesitate to email and notify us. I’ve had a ticket number with the issue open for a month now and no response.

Don’t waste your time.. *Update: notice the generic reply which doesn’t address the issue. However, they did finally respond to a PayPal dispute and did issue the subscriptions I’d paid for. Took months of hassle and I’m still not sure I’m going to use them anymore. Besides the v3 cameras - although they look awesome at night - are WAY too sensitive and are therefore useless. Even with sensitivity at ZERO I get tons of unwanted notifications, which is why I wanted the subscriptions at issue here. CamPlus is supposed to help avoid those, but it doesn’t seem to.* - This company started out looking promising. I have a TON of their products around the house now. Unfortunately. Somewhere around the launch of their v3 their customer service turned poor and they started charging people for CamPlus subscriptions and not providing the codes for them. I’ve tried contacting customer service many times but they either can’t comprehend the issue or more likely are just stalling and don’t want to provide the codes I paid for. I’ve been forced to file a dispute with PayPal and am now having to figure out a plan to replace all their junk with more expensive products but which will actually work and come with proper support. This has been an enormous waste of time and energy.

So close, but not yet worth the hassle. The picture is crystal clear, and the features that it’s SUPPOSED to come with sound amazing. Eventually, it could be a great product! However, there is a laundry list of flaws, and the forums will attest to that. For me personally, the flaws I encountered were: dropped streams CONSTANTLY (reliable WiFi, promise), screen timeout after 10 mins on google home or a few hours on iPhone (take note those wanting constant streaming like for baby monitor or constant security monitoring- there is no way to lengthen the time the screen is active, I confirmed this with their own tech support), camera would move randomly for no apparent reason, motion detection alerts never- not once- actually alerted anyone (2 people on account, one google pixel 3 and one iPhone XS MAX) even though I confirmed several times with several people that all push and notifications were active both within the wise app and on the phones themselves, and customer service seems either burnt out or just not all there. When I asked about the 10 minute screen timeout time on the google hub they said I could simply ask google to bring up the camera every 10 mins for hours on end..... um..... what? How is that even a logical response? TL;DR wyze has great potential. Too many kinks to work out for now.

Notifications need help. I use the Wyze cam as a baby monitor. It works great - has a really good picture quality night and day. The app frequently loses communication with the camera and I have to restart the app to get it back up. The sound goes out A LOT. When my baby is sleeping I like to keep the app up and running on my phone for constant monitoring. Sound loss is extremely frustrating at night when I’m relying on the app to be my ears while I sleep. I also think there should be an option to change the way it notifies you of sound/motion. Instead of just one quick sound that goes away after a second, it should be a constant noise, similar to the way a phone rings, until you turn off the notification. This way, it’d actually wake you up at night, and you won’t miss a notification during the day while you’re cleaning or busy with another child or whatever, while the baby is sleeping. I have missed so many notifications at night due to this, and I am a light sleeper. There have been several nights where I check the sound log and my baby had been crying for over five minutes before I woke up due to sound loss within the app and poor notification style. For these reasons I’m going to have to buy a true baby monitor for piece of mind and safety.

Problems With Recording People Through The Cameras. Hello, good afternoon. We just wanted to report the following: This problem has been going on for quite some time, at least over a month. Whenever we go out, the cameras record us, but the moment we make it back inside home, the cameras don’t record us the same anymore. We do not show up, as if the cameras itself were to be malfunctioning, or maybe it’s the app. The day of yesterday, we went out twice, but when we came back, the cameras didn’t record us anymore. The cameras don’t sense our presence and it’s beginning to become a problem. They sometimes only record the light movement of leaves or the sound of a car passing by. Something that urges us are the recordings of people, but the cameras don’t do that. We apologize for rating this app 3 out of 5 stars. With all honesty, this is surely a 5/5 stars, but with this problem approaching us, we would give it 3 stars. This is honestly one of the best apps we have come across though! For your attention, thank you very much and we hope you guys can help us very soon. Within all the time we’ve had this app with its cameras, this feature of recording people has stopped from a month prior. Please help us reconnect these cameras or figure out what to do.

Nursing it along. We’ve had Wyze products for 3 years now. We have a home monitoring system with 4 indoor cameras and 2 outdoor cameras, multiple door and window sensors, 2 keypads and pay for the annual subscription. We have also had 3 Wyze watches. I’ve tried really hard to utilize and enjoy this system, but after 3 years I find myself nursing this system along as well the devices. I’ve had 2 cameras go out on me, just stopped working, and a watch completely die. I’ve reached out to customer service multiple times with absolutely ZERO response. I am allowing these products to all phase themselves out before I purchase a new system and it won’t be Wyze. But for now it is what it is. The cameras I have are working fine, I had to buy a new watch to replace one that died because I couldn’t get ahold of anyone with custom service and for $30 I wasn’t ready to buy a real smart watch. This will work for now. The home monitoring system has worked fine, they call me every time we trip our alarm. There hasn’t even been a real need for it. Overall I won’t be purchasing Wyze products because they are too cheap and I don’t get any help when something stops working.

Best Purchase Ever. I am a mom of 3 girls all under 5. I have bought 6 other monitors trying to find something that worked. I got an echo show and decided to try this product because of reviews and price. I couldn’t believe all this product could do and how everything worked with my phone. I can check in on all three, I get alerts for noise and motion and with one touch I can see them it saves recordings of events. I can watch all my kids in one place. It has amazing night vision and you can control everything. It has both smoke and carbon monoxide detectors. I don’t think you can buy a carbon monoxide detector this cheap. I can also see them when I am not at home and I can see them on my echo show and any other devices I want. This product does so much but the best part is there are NO OTHER FEES. I tell everyone about this product. Thank you to whoever made this product please don’t change a thing, please don’t add all the extra monthly charges. This is the best product I ever bought for my kids. If I could give 10 stars I would!!!!!

Tried to Email My Question/Issue. hey there I do have a question. you guys sent me an introductory email asking if I have any questions or any feedback, so I sent this email to you and I got an auto reply saying that I cannot reply to this email. What’s the deal with that? ?? I have the cam indoor outdoor V.3 … I love it the quality, and great video i- sublime; everything‘s great except there’s a weird sound when I turn on the “sound” - it’s like a grinding, repetitive thumping sound - there’s absolutely nothing in any of the rooms in my house, no fan, no air conditioner know anything. I have moved it around and still is the same sound. It’s just continuous to the point where I cannot leave it open listening all night because of the sound it makes. thinking that maybe the gears on the camera itself are grinding inside? I have tested it via night vision and not on. nice vision and I still hear the same sound. I tried attaching a video to this to see if you can hear it and tell me what is happening (I see no way to add an attachment ) do I need to return this? I really want to be able to use this when my grandchildren are staying over to keep an eye on them but that sounds obnoxious. Please Help!

Don’t get outdoor cam. This applies to outdoor cam only not the indoor/ outdoor v3. Those work great. I’d give those 4 stars. However the outdoor cam is buggy and fails often requiring hard resets and hours of troubleshooting to get them working again. They also still don’t have a function to record video to sd card even tho it comes with an sd card. The part that makes it a 1 star is you can’t even sell the camera if you are tired of all the problems and you just want to get rid of it and buy the v3 cameras, It’s locked to your account so you can’t transfer ownership. Complete garbage. Buyer beware!! If you must use one of these cameras you’re not completely boned because wyze support will answer you and they will send replacements for things not working just know that you will be spending a lot of time talking with them and hours of troubleshooting that resolve temporarily but then you have to do it again next week and it never ends. I have spent an entire day trying to get one of these back online before. I work in an IT department so it’s not my lack of common sense causing any of these issues. Do yourself a favor and buy a long (usb-a to mini) extension cable or super long power/data cables and get the V3 cameras even for outdoors. You will have no problems with those cameras.

WAS working fine. Two weeks ago all my Wyze cams were working properly (2 V3 cams, 1 doorbell, 1 cam pan). But last couple days (maybe a week or so) they all started having connection issues. The worst is the V3 I mounted outside, can hardly connect at all. Even when I tried to check the settings of that cam it's say "unstable connection" and wouldn't open the setting. The video doorbell is better, but when you pay attention to the time display, you will see the second occasionally freeze. When you turn up the volume, the background noise will occasionally be silent. The other indoor units fared better, but occasional freezing still happens, which I didn't get before. How I wish I could roll back the app updates! The "What's New" for the latest update says they added detection customization to V3. Well V3 already had this feature, now they just put the setting of this feature one layer deeper: when you open "Detection Settings" you don't see the detection zone like before, you need to tap Detection Zone to go see it. Big deal. In doing so, they messed up something else: if you set Motion Detection Sensitivity to 4, it will actually save it as 3. It didn't do that before, a newly acquired "feature" from the last update :(

Horrible investment, Go with Ring Security Instead!. We purchased two Wyze Cams after hearing great recommendations for these security cameras. We had been wanting to add a sense of security after having our first child, we did plenty of research and got great feedback, so we invested into Wyze. Everything was great for awhile but then our cameras began to have trouble connecting to our server. After many headaches trying to get our cameras to connect and run again we had our internet provider send out a technician to see if our WiFi was the issue, the technician couldn’t find any issues with our router, we even got all new equipment in hopes to resolve the issue. However, the cameras still would not connect, so after weeks of dealing with this horrible headache we packed up our Wyze cameras, and invested into a ring security camera bundle and it has been the best decision we made. We’ve never had issues with our Ring cameras the way Wyze cameras caused issues, even with updates and all. Seriously, save yourself the sanity and headache of these low quality cameras and invest your time and money into better quality security system such as Ring. Everyone has different experiences and I’m glad others seem to be having better luck but unfortunately that wasn’t the case for us. Wyze has been a huge disappointment and waste of money in our experience.

Love the Wyze cam but have a couple suggestions... I have the Wyze 3 cam for my two cats. So far I love having these but for one of my cats it’s important I be notified after she uses her litter. I subscribed to plus for the Alexa integration so that Alexa can announce it for me. I set it up, waited and nothing.. no notification even though it recorded her using the litter. The next morning, at 5:30am, Alexa announces (really loud) that the litter box has been used, and it was my husband who was changing the litter, lol.. so apparently it can tell the difference between human and pet, which is nice.. I would love to only have it notify my of my cat using it, but in Alexa there is only an option for human AI detection. I can’t set it up for the pet AI, which defeats the purpose. I’ve canceled my plus as there’s no point of it now. The other suggestion is just an app issue. I would love it if, since I have Wyze on my iPad, I could use it in landscape mode. If I want to look at events, they are locked in portrait mode and I have to constantly flip my iPad around to read events, then click on one and then it goes to landscape where I have to flip it back. I know this is trivial, but it would be nice if I could just stay in landscape mode. I do love my little cams though and hope maybe these two issues might be resolved in an update someday. :)

Everyday I get less Wyze.. I’ve been a long time user. Since generation one. As time progresses the whole system gets more and more broken and useless. The app crashes constantly, freezes, or is unresponsive. I’ve tried everything but it’s almost like my whole system has become useless the longer I use it. My baby monitor went from integral to my baby’s raising to officially useless at tracking my toddler. I can’t emphasize enough how the whole system went down hill. Camera notifications are random and unreliable. It tells me about the shadow of the trees consistently but when my catalytic converter was stolen off my car in my own driveway it didn’t even register a sound notification. The lights either have delayed response from the app or they just go to maximum brightness which is counterintuitive to bedtime routine for my toddler as they use to be great nightlights. The doorbell doesn’t work through the app anymore. It alerts the chime right quick and then continues to signal the chime on repeat. But I can’t use the app to then talk to the person at my door. I gave up on Wyze sense literally the same week I got those inoperable things and as such I refuse to try the generation two setup. I loved all these products. I used them to the point where I don’t even know what a life without them was like which is why now that they are mostly a nuisance over convenience I’m burned by the fact I purchased them all to begin with. As I said, every day I get a little less wyze in life.

Usually Work. My 5 cameras give good coverage when they work. Some will go offline at times for no apparent reason. They will sense a person or motion and show a still image while spinning but never produce a video. Yesterday our mail carrier triggered one camera at the front door. It only indicated motion-not a person. It showed a 12 second video was recorded that would not download. This spinning went on for over a minute before I gave up waiting to view it. This happens frequently. The controls for the various camera functions in the app are difficult to use and not at all intuitive. The app buttons that are designed to turn the cameras on and off will turn the cameras on or off by themselves when I try to use them. I.e., I can turn one or more camera on and the button shows my choice then it will change back to the previous setting on its own. I have set the cameras on and left the property only to check later and find one or more off. The sensitivity settings and coverage area which I set up for the cameras will sometimes change. The picture quality it very good when they record. Customer service is usually ok when you can get someone to answer hand they may be able to fix the immediate problem but not the long term issue.

Devices Good. App Not So Good (I.e., BAD). The app is the most frustrating, buggy, convoluted software in how it interfaces with cameras (have not gotten any thing else from Wyze as of this review), how detection areas are defined ("masked" versus what the camera actually "sees") and "advanced PIR detection" to define areas is useless in detecting motion. I have no connectivity issues throughout my house (cameras always show excellent signal) but cameras often go offline and need to be reset, which isn't all that convenient or doable if I'm not home. Yes, firmware is always kept up to date. And again, I have excellent signal strength at the cameras and and base station. Lastly, the delays in capturing motion is so bad. A couple examples: when I drive up in my "driveway zone", that camera only detects my car when I park under where the camera is mounted. I've tried MANY angles and advanced PIR detection to no avail. Same goes for the front door camera. Deliveries aren't captured until the item is literally dropped in front of the door. It does NOT capture the person walking up to the front door, even though the front door walkway is clearly in the "detection" zone. The less than stellar app and spotty camera performance has forced me to buy the pricier but more reliable Nest camera to ensure I have the reliable security coverage my family wants.

Quality of Service & New Subscription Service Scam. I have had a camera by this company since before this corporate scam known as “CamPlus” where you could record onto the cloud as well as a micro SD chip your footage. One Day they removed this feature at, ironically, the same day the people across the street backed up into my car, and took off. (Kinda was the reason I decided to BUY a “SECURITY” camera) So due to having no proof, besides my own eyes since the camera was no longer recording thanks to the overnight addition to a new feature that you had to NOW subscribe to for recording and playback. To add a subscription to an already free service that was working decent in the first place just to take money out of peoples pockets where you didn’t need to, is a scam. To add MORE or some other service for a subscription, sure. Some of us were already consumers/customers who used this for what it’s purpose was and you turned around and took away the main feature “security” and due to that. I had no proof of the damage that was done to my vehicle, I had to pay more insurance since I had to make a claim and they took it as “I’m at fault” since the camera that’s one job was to record the activity around my vehicle, and your company failed to deliver. The second star was courtesy, not really even deserving. More out of pity and hoping that the company straightens up and stops screwing over their customers.

More an more features put behind paywalls and app is dysfunctional. When I bought my first set of cameras years, recording for a short interval during an event was the default and these cameras no longer record at all unless you pay for it. I’ve added more and more cameras over the year and I’m disappointed that features have been completely taken away. Paying per camera monthly is frustrating when it used to be included in the price of just purchasing the camera. I pay for one for my safety but I’m considering discontinuing, and trying a different brand if I can afford the change over. Not just the payment frustration, with me currently paying to have my events recorded, going through them is absolutely painful. Every time I view a video and back out, it goes back to the most recent video, not where I left off. Reloading every event and trying to scroll back to where I’m trying to parse through my recordings is tedious and frustrating. If something were to happen where I needed to retrieve these recording for police documentation, this would be insanely time consuming for something so simple. The app didn’t always behave like this. It used to save where I left off so I could look at the adjacent events right after, why this would be taken away is beyond me.

Doesn’t work most of the time. Update: I got the Wyze door cam and the first time somebody came to the door the GD thing froze up I am so angry. Whenever I need this camera it doesn’t work. I had stuff stolen out of my yard and the camera didn’t work. What good is it if it doesn’t work. Now they want to have us pay for subscriptions. Fix this first!!😡 This happening again right now. Half the cameras don’t function. And why doesn’t Wyze respond to do something about it. Service has gotten worse since they started charging for it Again today, had stuff stolen, vandalized and the camera was down when this happened. These cameras are down whenever I need them the most. Why do they just quit for no reason and then the next day they work again. Very frustrated with this app. It doesn’t work a lot of the time. Cameras go off-line for no reason. Had package taken off porch, camera didn’t catch it. It always seems to not work when it’s needed the most. And it takes forever to connect. Sometimes many tries. By the time it connects, the thief is long gone with your stuff. There’s got to be a better camera. This company spends a lot of time developing new products. They should take some time and perfect the ones they already have. Don’t recommend this.

Agree that wyze is going downhill fast. Like so many other reviews I am reading here today, I have to agree that the past couple of updates seem to have broken features that I had set up without issue last summer and enjoyed for months without an issue. Now, there is always at least one out the three cameras that I own that cannot connect to the network. There is a terrible lag when trying to watch any event notification anymore and I routinely just stop bothering to watch it. I am not all that tech savvy to guess what the issues are, but I can say that it used to work and now it doesn’t. I frankly do not have the time to research all the issues I have to try to fix them or to contact the help desk and all that. I expect I’m like a lot of busy Middle Aged customers who just want something they can plug in and will work, and I’m not sure wyze is the answer for that need anymore. I was looking into Expanding my wyze product usage and, in particular, I wanted some of the smart bulbs for my house. But I think I better wait on them and see if the service improves. Also I have hated the inability to fast forward or rewind from day one. What kind of service is that? I mean imagine having to watch 8 or more hours if video to find out when your teenaged daughter snuck out the prior night. No one has that kind of time

Best on the market. I have been using Wyze products for awhile now. True, there are always pros and cons to every camera/scale/lock/etc. BUT, I believe Wyze is comprised of legitimately good people who are looking to always improve their products and software and options. One of my FAVORITE functions of the cameras is that you can set it to pick up SOUND, not only trigger recording by motion. Which is important to me for my dogs, which is the main reason I got the 360 pan cam to start with. aaand I mean: FREE CLOUD Y’ALL!!! NO ONE else does this. Or you can choose to pay for full motion capture for another super inexpensive fee. Their customer support has been phenomenal so far, but my Wyze band is malfunctioning so I will soon find out how they handle it! Lol but I TOTALLY recommend Wyze over competitors. I have a mix of Wyze, Ring, and Cove products at the moment, but plan to fully switch over to Wyze only as they release products that allow me to replace those by Ring and Cove. Only thing is I haven’t figured out how to use the SD card exactly. But I haven’t had time to hit up their customer service so they can walk me through it. 🤟🏼🤙🏼🔥🔥 ** edit: I scrolled through the “least favorable reviews” and I honestly haven’t experienced a single issue mentioned. I didn’t go through ALL of them but like the top 20 were foreign to me. So maybe it has to do w the kind of phone and or internet you have?? I have an iPhoneX and everything works perfectly for me.

Love hate relationship. There are a lot of reasons I love Wyze. It’s great as a baby monitor to be able to peek in my baby from anywhere, anytime. It has great quality, yes, even in nighttime mode. We have been using a v2 for 2 years with minimal problems. The only real issue we have is that it will sometimes disconnect from Wifi with no audible notification, and as I’ve said, we use it as a baby monitor, which means if it disconnects and turns off, especially during the night, we have no idea if baby is up crying or not. But we have loved it enough that we just bought 3 new v3 cameras. And that is where is gets rough and why I cannot give a 5 star review. Although the camera quality is still amazing, and the night vision is amazing (for indoor and outdoor), each v3 camera is constantly making crackling sounds on the app. You can’t even really hear what actual sound there is because the crackling is so loud. And again, as a baby monitor, us having the camera up on our phones at night makes for a really loud and annoying sound to try and sleep through. Wyze, PLEASE, update this!! I was so excited for these new cameras and am just so disappointed that I spent more for these and they seem to be garbage. I have read forums and I know it’s a common issue. Lastly, I do love the option to have these as outdoor cameras, but unless you have a plug up near where you want it placed, it isn’t going to give any security as anyone could just walk up and unplug it…???

Very grateful for this product. I love having the Wyler products; they work extremely well, the picture is clear, and it makes me feel secure in my home. When I first moved into my home, a couple months in and someone had broken in while my boyfriend and I were at work. It was a worrying situation, and even more so when him and I split up and he had to move out, leaving me here alone. I’m very petite so it would be difficult to fight off an intruder. I felt unsafe, and I couldn’t afford a lot of the security systems that were on the market, but then I came across these cameras. I started trying out they’re other products as well and I really like them a lot! I have two of their cameras, one is outside and the other in my living area, and then I use the doorbell as well. The product itself I don’t have any issues with, but in the app, when watching any of the event clips, I wish there was a “next clip” and “previous clip” options so you don’t have to try and remember which one you were just watching cuz you have to scroll all the way back to wherever the video was. I’ve accidentally rewatched the same clip so many times cuz I forgot which one it was. That’s my only complaint so far and I’ve been using them for 5 months now.

Every version is worse. It’s like Wyze is self sabotaging. Every version gets worse. I used to beba fierce advocate for a fresh, spontaneous, honest and affordable brand. Everything seemed great because it just worked, It since Wyze decided to diversify and distract from what it used to do (great cameras), the app is absolute trash. Today I updated ton the latest version. The previous one was working... it had lots of bugs but I had get used to it. This one is not working at all. Two of my cams completely stopped working after the latest update. In the ones that work the quality is rubbish. The Pan cam takes forever to respond to my commands if I want to change its position. If it refreshes, the images gets completely blurry. I get notifications of the complete motion recordings but I can’t see the cameras in real time. I had to completely delete them, and they’re still not working as I want. With Every update they make it more unusable. I used to really love this brand but you’re disappointing your core base users with pointless and superficial projects like the band or the weight. At this Point the brand has lost my respect and my support. I use them because I can’t afford to completely change my cams, but I just can’t trust the brand anymore.

Ya Get What Ya Pay For. I have 2 Wyze devices, a video doorbell and the sprinkler controller. While the doorbell has been buggy at times (usually after a power surge) the sprinkler controller is non stop trouble. It is constantly thrown off-line and the only fix is to delete the device and reinstall. This means setting up all zones with each reinstall. I have had to do this 3x in the last 3 days. It was okay last night but this morning it’s offline again. The app says I need to update the sprinkler firmware and sends me to the App Store. Once there there’s no way to update the app. On top of everything else, Cox has upgraded our internet to 5g and the sprinkler app won’t work on 5g. When the sprinkler works, it’s fine. But since it has to be controlled through the app (which is why I switched from my older controller in the first place), it’s more trouble than it’s worth imo. Buyer beware. Update: Wyze support listened to my problem patiently and sympathetically. After reviewing the steps I have taken to get the sprinkler controller working and no success, Wyze has offered to send a replacement. The support team was easy to work with and I am still willing to continue purchasing Wyze products.

Bait and switch. The company has recently decided to screw over its existing customers. When I originally purchased the cameras, it came standard with a 12 second video capture. This came with the purchase. There was no additional cost. The company also aggressively pushed monthly subscriptions to get longer video clips. But it was always pushed as optional. Wyze has now decided to force customers to pay a monthly subscription fee to get any video captures at all. Now the “free” service only takes a thumbnail snapshot, not a 12 second video. So in summary, to get what I originally paid for and used for nearly a year, I am now required to pay again, on a monthly basis. To get what I already paid for. If you purchase anything from Wyze, do not expect that what you think you are purchasing is actually what you will get. I purchased video cameras. The cameras captured videos for a year with no requirement of a monthly subscription. Now Wyze has changed what I have already purchased. They have disabled the video capability, holding my video cameras hostage as cheap snapshot cameras until I cave and pay them a monthly fee. Won’t happen. Even if I do decide to switch to a paid security camera service, I GUARANTEE it will NOT be Wyze. I will not give another penny to a company that screws over its customers.

Disaapointed in support. I loved these cameras a lot in the beginning i got the v2 then v3 then i got the outdoor wireless with the base i got cam plus for all my cameras as with all vendors as they start adding more product they messup whats good the outdoor camera never gives me event videos i keep connecting it to base and it works for an hour next time i look its stopped then i hit record it ask for a sd memory card and i send and send support request no response they even got a you tube channel & i asked them to do an outdoir pan camera video. Nothing Next the cameras periodically dont update right. Now they got cam-plus lite and my subscription now doesnt record the amt of time its suppose to i wrote support no response when my four cam plus subscriptions renewed this month there was no problem debting my acct but can get any answers from support If i cant get my camplus and can camera to work right i am gonna dispute charges with my bank then they will either respond or lose money Customers are whats earning them a living but if they cant keep up with proper operation they dont need us and i can go else where People have no morals or integrity anymore & we wont keep putting up with bad service

Horrible App Issues!!. UPDATE: I unplugged my cameras and uninstalled the app from my phone and had no ‘crashing’ issues on my phone at all. After a few months, I was hoping that there was some kind of an update that had eliminated this terrible situation. Unfortunately, that is not the case. I set everything up and it works/looks perfectly, but with each notification it reboots my phone! HORRIBLE! I gave 3 stars overall (rather than 1), because I think that, that this is a truly excellent product for the cost. I currently have 2 cameras that work great. I read reviews prior to buying and decided to invest in SD cards, which was a great bit of advise. The problem that I have is the APP. Previously it was completely shutting off the WiFi on my phone every time I received a notification. I would literally be in the middle of a phone call - receive a notification - and it drops my call! Repeatedly over and over and over for months. Now, with this newest update, almost every notification reboots my phone - basically like my phone is just crashing. Some times it will just completely shut it down and not reboot. I will not complain about personal preferences and things that I think that this product should/shouldn’t have - for the money, I think it’s great. BUT these app glitches are completely unacceptable!! I am missing phone calls because it has shut my phone off!!

Not worth it. I have had issues with these cameras since day 1 and I use two for baby monitors. First, when you turn up the audio it sounds very staticky. Second, the phone app glitches all the time and you think you have live stream running then check the time stamp and it’s been frozen for however long. Third, I have to toggle the microphone icon (creating a noise in baby’s room) to retrieve audio. Fourth, the speaker icon has fully disappeared from my split screen so I’m unable to access audio for either screens. Fifth, the rules you can set are very limiting especially if you want one camera to trigger audio if a sound is detected when using split screen (doesn’t exist). Sixth, when switching the video setting if you want to go from night vision to auto, to whatever else, it makes a clicking sound in the camera. And more issues that I don’t have the patience to write. I have been in touch with customer support and they’re very kind but recommend all things that are very obvious like restating the cameras, checking to make sure software and firmware is up to date, etc. Every problem I’ve had has been solved by coincidental discovery on my end. It is insanely frustrating seeing as I use these for baby monitors. The plus side is the video quality is excellent and one of the best I’ve seen for a camera as such. It’s not worth the money. It has caused more unease than any comfort when needing to monitor my kids during naps and bedtime.

I’m all in!. There is just no better value on the market to compare with what these folks are doing and at prices within everyones reach. I saw a short news story about Wyze cameras and how they were Amazons top selling wifi camera and have wanted them since. Started with the Pan Cam. Love the pan, zoom, up and down options. The motor noise is slightly audible very much so through the app with volume up. The connection point for the power cord could be more secure and slightly water resistant maybe? Neither of these are even near deal breakers. I’m supposed to review the app, myybadd. Find me on twitch. I added the Wyze home starter bundle I scored for $50 on sale at Home Depot. $100 worth for $50. The Wyze sense starter kit is in as well. So far the app is really good I know it will be in constant growth. These people at Wyze are on top of it. I do worry they’re putting out too many products too quickly at times. But if you guys keep the user friendliness there and quality rock on. 5 Stars for all of the cool products they have alone! I do want the app on my fire tv and smart TVs though.

Needs Major Improvements. I’ve cleared everything with internet provider that it isn’t my WiFi, let’s start there. Now, not saying that Wyze isn’t great because when I initially got it, it was. However lately it has been very slow in monitoring. For example there’s about a 10 second delay when watching live streaming. When going back to view playback, it’s always freezing or doesn’t complete the video and stays stuck on 3 seconds of the playback. The quality of the video is grainy and not clear at all. Also sound is all ways off as well and I assume because of the delay, hut when watching live or playback, the sound itself goes in and out even when I know there was sound there. Also when trying to access live stream, it takes more than me having to try three times before I can actually get anything to show up. After failing the three attempts , I have to at least exit out of the app twice in order to get back in and finally have a picture up reflecting the live feed. It wasn’t like this until updates started happening. Could we please get a camera that both shows clearly and is able to have clear sound. I purchased this product to make sure there was safety in my home and now, I don’t feel that my family & I are safe. This is a major issue and Wyze have to make some major improvements. I’m trying to convince my partner not to switch, but other options are looking better and better due to the continuous trouble we’re having with Wyze.

Doesn’t record events very well. Most of the time events are not recorded in a way you can tell who anyone is. The camera I have the subscription on records once someone is to the side of the camera and you never see their face. It is set with a full view of a sidewalk that is 18ft long and doesn’t start recording until someone is about 16 Ft down the sidewalk. Then doesn’t record at all when they walk back. We also have a Wyze doorbell that doesn’t catch any coming up the same sidewalk. It only records after they have turned around to leave. Our driveway camera doesn’t start recording until a car is passing under the camera, so we only see the back of the car pulling into the garage. These camera are set for maximum distance and sensitivity. We have a total of 6 cameras and they all do not start recording until about 6 to 12 seconds after motion is seen within the detection grid. The SD cards installed in the cameras and base suit also do not record anything. After last update the app and camera are even slower. Delivery person came and dropped off a box. Walked in front of 2 cameras and rang doorbell, one camera didn’t detect or record anything and the doorbell camera didn’t notify that someone rang the doorbell and the only recording is a package sitting on the doorstep. This person had to walk up to the door and walk back to their vehicle and neither camera recorded who it was

Push notifications will not stop. 1st complaint: every time I look at an event video, a pop up appears which urges me to subscribe to their online service. **** I DO NOT WANT THE SERVICE **** . Please give us the option to select “Do not ask again” 2nd complaint: You cannot disable push notifications. I have tried, turning off the ‘option’ for an individual camera, and for all devices. It only works for a few hours. Within less than a day, all push notifications have been re-enabled. Recently, we were away from home, and, at 3am, one of our cats was walking repeatedly past a camera, causing continuous notifications. After I looked at the first few, to figure out what was going on, a full screen pop up appeared, telling me to subscribe to their online service. There was only one option offered: a single button that said “subscribe”.. I had to kill the app & restart to get rid of the pop up. After that, I found the options to turn off all push notifications. This worked for about an hour, when we again started receiving non stop notifications. Wyze cameras are ok, but their overly aggressive marketing strategy & lousy software rate them zero stars. Unfortunately one star is the lowest allowed.

Satisfied Customer. I am a person that finds comfort in knowing that I can find answers to things that otherwise would be unknown and could create insecurities. I have Wyze cameras around and inside my home. And in many cases, I have been able to identify potential prowlers, like someone scoping out the neighborhood at night or critters getting into things. I’ve helped neighbors identify missing packages that were said to be delivered but never made it out of the courier’s van, etc. I am impressed with the simple yet very effective features and accessibility with my Wyze cameras and the ability of using a micro SD memory card as well as service to cameras I choose. 24 hour recording is a great option to have. So much bang for your buck in my opinion. The quality of the devices are not lacking either. I still have 1st generation cameras working great outdoors and they are not even intended for outdoor use. To be honest, I actually have been wanting some of them to actually stop working so I can upgrade them with some of the updated & newer cameras. I also own a few other Wyze products that I also am satisfied and happy with. Including to Wyze headphones and many Wyze color lightbulbs and smart plugs. 5 stars because they are constantly updating and improving and that is a 5 star attitude!

Fancy update? It’s crap!. I mean seriously. How do release an update without making sure it actually works? All cameras fail to load when you first open the app so you have to close it out then reopen to get them to load. Then when you are finally able to access them it opens them in landscape mode (finally) but of course only temporarily. I mean how hard is it in 2023 to make the app stay in landscape mode. As soon as you hit the back button out of the camera you were finally able to view in landscape mode, it goes back to just that camera page in portrait mode and not back to the camera group. Isn’t that what the little funky square in the upper right corner is for? When you hit the back button, shouldn’t it bring you back to the previous screen you were on being the multi camera view? Then when you hit the back button on the portrait view of the individual camera that you shouldn’t have even been on in the first place, it brings you back to the multi camera view, in you guessed it, portrait mode. Then to add insult to injury, you have to physically rotate the device to go back to landscape view. Then of course every time you view a camera you have to go through the same painful process. Might be time to hire some new coders folks or more likely, it might be time to choose another camera brand.

Amazing - motion. I rarely write reviews - this product deserve a score of 20/10 score . Just incredible for the price and how well it works . Just a couple things that bother me , wish there was an external antenna or really just anything that would increase the connectivity . Biggest step for improvement would be add a grid to the motion detection zone selection as my camera is facing my street oddly and in order to have it go off for my driveway I need to have it in the street and this goes off for every car , if I could be able to individual select each grid box and mold the zone to the geography of my perimeter then that would be amazing. Maybe a louder speaker for the voice and or an alarm tone that can be activated . Would love a Mac version or just app form for the Mac as I my phone and computer are my only devices and I need to use my phone to call etc whilst my computer could stream . other then that I can’t complain for the cost and I will definitely be purchasing more . Definitely needs an alarm option to be played aloud . Also I don’t know why when it records in 1080p to the sd card there are glitches and motion blur like it’s recording locally why should there by a lag in FPS ?

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Wyze actively removes support for older products. I was an early supporter of Wyze and thought Wyze and everything they stood for was great. Unfortunately, Wyze have decided to remove support for older products such as Wyze bulbs such that schedules (turning lights on/off at specific times) no longer works. This has established an unfortunate precedent where Wyze remove support for older products to try and force customers to upgrade. Wyze have lost me as a customer and I would encourage all potential Wyze customers to heed this warning. Update: after I posted my review on the App Store, Wyze replied with a recommendation to contact Wyze support, which I have done previously on multiple occasions. No remedy was offered by Wyze, so I stand by my comments that Wyze have knowingly removed timer control from Wyze original bulbs with software updates. Buy from a more reputable and reliable provider.

Wyze comments from downunder!. Great product though the cost to us poor Aussie’s is bewildering. Someone is making a lot of profit as unfortunately Wyze won’t ship overseas. Find the prices great. I have six cameras hooked up through Alexa. Disappointing that all new features now come at a price though. Would have loved to be able to monitor all cameras at once. Though this comes at a price too. Tony

Terrific Cameras. The cameras and associated app and online service have been terrific from the beginning and keep getting better.

Wyze Watch app not real great. Its missing metric measurements, Does not sync all data to the HealthApp. Have to do manual heart rate and Oxygen saturation tests as it does not do regular auto tests. Lots of things to fix before its a great app.

App Crashes when download for timelapse is finished. The app crashes when the timelapse download has finished and causes the video file for the timelapse to be corrupted. I do multiple day timelapses with an interval of 5 minutes for plant movement.

Needs a dark mode. It's blinding at night to have this app all white while I'm using it as a baby monitor

Cannot stream remotely. I've tried everything and I cannot stream the camera from a remote location on my iPhone. I see many others having the same problem.

Best in class. I’ve used Xiaomi, eufy, ring etc and Wyze is simply the best in terms of ease of use, customer-focused features and quality. All that at a really attractive price compared to its competitors. I just wish they had an Aussie branch so that we can get full security suite as well!

Great app and awesome products. We love love love our little Wyze, companions in our home :) very easy technology’s

Useless. Used to be good. Useless now unless you pay

Great company. I don’t have many protects just cameras but v2 and v3 are great and work without issue - wish they had all the products on the Aus Global store but oh well

Only good if you pay subscription. Subscriptions don’t work in Australia, yet they’ll try charge you, so it’s now purely a paperweight

Lost data. I just updated and lost over a year of data. Beware. Correction. The data was only lost for a few hours and has come back now. App is working fine.

Easy and Effective. Wyze cameras are easy to set up, way to use and do good motion-triggered recordings. I’ve been using these cameras for a while and very happy with them. The subscription provides longer motion-triggered recordings and well worth it.

Time Zone Wrong. A timezone incorrect bug has been there for more than a year which is still to be fixed.

Best camera sans HomeKit support. I’d say for the price this is the very best camera out there. If only they have HomeKit support I’d be able to widely refer this to all family and friends. That is one great limiting factor. Coz despite the app being great it’s not an idea situation. We would love to see all cameras simultaneously. I have 5 cameras and they work brilliantly though. But I’d have to toggle between each camera making it cumbersome. Come one guys u have a brilliant team. Get the HomeKit out of the way !!!!

Good camera. Nice and good camera but it notify/alert slow if it compared to eufy or tp link camera

One bug to the next. This really is an awful camera ecosystem, have had them running for a couple of years and they really do just move from one bug to the next. You never know what won’t work when you need the cameras but you can be assured SOMETHING won’t work. Current issue, can’t replay events if the cameras have detected a person. Super helpful….

Wyze Cameras. Awesome cameras very versatile and great for any location.

Super cheap camera. But good value

Blinded. How can the app for a camera with night vision possibly have an entirely white UI, and no dark mode option? Thanks for the dev response, but this has been on the Wishlist for over three years with no action. Just makes you look a bit silly.

misses real events but you'll know all about your tree movements, birds and lights. Own v3 PRO cam for 2 months now. Cam Plus subscription. 1. There is no true built-in AI, nor in the cloud! Constant false triggers by birds and bush waving, in the evening – by the lights from passing by cars. Eventually you just turn off notifications, cause it's impossible and endless false triggers. 2. Setting detection zone does absolutely nothing! You still get alerts from bush waving far outside the detection zone. 3. Add to that multiple occasions when camera misses people which occupy 60-90% of the vertical space – coming up to the entrance! I wouldn't believe it if I didn't observe it myself. When my wife with 2 hand luggage and myself with two duffel bags slowly moved to the entrance (because we were chatting with a neighbour) from the very left to the very right end of the camera view (occupying up to 90% of the vertical space), taking the keys out, opening a door. No trigger!!! How on Earth could this be possible for a security camera? 4. I submitted around a hundred reports, 'sharing' video and marking what is actually in a shot – did NOT help at all. So-called AI does NOT learn anything. 5. My front yard is probably around 20-30 meters long. Their 2K camera couldn't even record a licence plate of a vehicle parked 6-7 meters away (at an angle), you just see that there are some symbols there. A camera – you can't rely on anyhow! 6. And they refuse to refund that piece of garbage, offering a gift certificate to get another one, so that they can charge 4 times more for having both cameras connected to a cloud… 7. Support is awful and it can only send useless templated responses and they don't care about the quality of the product. Only how they can profit. CONCLUSION. If you want a toy, then Wyze is quite a decent option: its picture quality is good (although practically useless – see #5). Colourful night vision works pretty well even without ultraviolet LED (cause you can't use them through a window, like I have to). And that's it. If you want a security camera, then definitely go with another brand. FYI. Subscription packages (except for Cam Plus) works only in US and Canada! They're verifying the address and your cell number (you can't use an international format, only US & Canada cells). So, no way to trick this. But those scammers happily charge your card anyway, even knowing where you are located and which AppStore covers you! Even though they promise 2-week trial and say there won't be any charge until 24 hours before the end of the period. Wyze applies unfair business practices and lies and misleads consumers. Everything they do is aimed not at delivering a high quality product but at squeezing money out of you.

Disappointing. I was a user from the original free set up, nominated to continue for a small monthly fee for about two years and recently upgraded to Wyze cam with a charge per camera. I have four cameras, I’ve now had the upgrade for three months and the number of times it misses picking up people on my property is disappointingly high.

Crashes iPhone. Only app I have ever used that can completely crash an iPhone

Last update messed it up!. Oh I luv Wize and been supporting them since the inception. But unfortunately, things are bit stirred lately. First the Wyze cam recordings play back got messed up. No fix to-date. And now the last app update doesn’t even let you the cams at one go. You got to open and close couple of times to get it running. Time to up your game guys. Don’t loose your loyal customer base.

Worst stream app ever. Perhaps the worst streaming app on the planet where there are great examples of how streaming apps should perform

Awesome camera’s. Wyze is by far the best and cheapest solution for home security…

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review. Why is Apple telling me it won't open this app when I already have it installed and use it everyday. I have to manually trash it then re-install yet now I have no option to re-install. GET IT TOGETHER!

12 second playback gone. Now subscription needed.. We made a significant investment in these cams, purchasing 6 of them based on features & how the app worked. Now, we’re told the only way for us to view the 12 second event clip is to pay for a subscription. This is unethical pricing. We’re angry with the change & won’t be part of it; this isn’t what we purchased from Wyze & feel betrayed. We’ve already had friends reconsider their plans to begin using the Wyze ecosystem. If things don’t return to the way they were, we will soon abandon Wyze, too. UPDATE: Developer responded & referenced “freezing” yet nowhere in my review was that word used. Faith eroded further in Wyze when it appears they cannot take the time to read reviews before responding.

Stop allowing me to connect post update. I can’t select the camera I have been using last two years. It won’t click through while camera tells me it is ready to connect. Frustrating for parents.

No Landscape Mode, Clunky Controls. Portrait mode only, which is not ideal on tablets. Long connection time to devices, playback controls often don’t respond for several attempts. Performance of the system (not the camera) has degraded significantly since first purchased. Pop-up ads sometimes can’t be dismissed, blocking all further function until quitting the app. Camera was specifically purchased years ago for the free app usage, with the basic functions being all I needed then and now, but marketing for the paid subscription has gotten much more aggressive and intrusive, likely deliberately degraded performance, I suspect. Won’t work - has made me very unlikely to every buy Wyze again.

Loved it now hate it joining the 1,000s of other who hate it. Seems the more features they add the worse the app works. Now I can’t share my cameras and I constantly have to reboot the software because it freezes. We need cameras to monitor my elderly mother so soon I’ll be trashing this and i vesting in something that works.

Absolutely unacceptable. Use your money on a non-wifi camera if you are trying to monitor anything important to you. Or at least dont use Wyze as they continuously go down leaving you unable to use the camera. Unacceptable service. The only redeeming quality is that their terrible service forced us to look into better competitors and we switched with no haste, so thanks for that.

Don’t waste your money on subscription or Wyze at all. There are other better cameras that offer free cloud storage an allow you to watch playback without paying for a subscription, hopefully the scammers at Wyze die of cancer.

Same S**t, different customer. Referred many to this product, even have a spare one in my kitchen cupboard. Today I find myself apologizing to them for such an awful product . Since the last few updates, barely functional. Is this China actually controlling the west? Even the “zen desk” doesn’t work, no valid reply’s from app developer. Boycott WYZE products. See below for generic message.

No impressed. Biggest issue is actually detecting . My wife just left the house , the front door camera didn’t detect at all , only my driveway cam did , but for a mere 8 seconds while The person is still in the driveway. I got the subscription and still same issues. Not a good product

Avoid. Garbage, nonfunctional app paired with equally useless cameras. Go for Eufy or something instead.

Worst app. Terrible

Took my service away. Absolutely do you wanna update my cameras .I’m sending into you I still have two cameras that I cannot use because I could not access the cameras to respond to your certain date to respond I could not get on the camera I still cannot get on the camera I happen to like your products but if I can’t use something that I bought where I wasn’t supposed to pay for I’m not buying any further products from you I can tell you that and I will not recommend your products anymore like I have been. Ive had my cameras for a few years was unable to connect to stay signed in now you are asking me to pay for cameras I bought to have free service with. I have two cameras n will never buy wyse products again . Off to order another brand of security cameras for my home. The service was pretty good when I had access to it so that’s too bad the change happened

Save your money and aggravation. You get what you pay for. If you need security then don’t cheap out on Wyze cams. When you need the footage neither the cloud nor local storage works. So unreliable that I will switch for something else. And guaranteed there will be an auto- response to this feedback saying please contact Wyze support which goes nowhere. I know because I tried to get help from them but they were useless and kept sending me to the same faq’s….

Used to be good. Had been using their V2 cameras for almost 2 years and was planning on upgrading to V3. Past month has been nothing but a nightmare with horrible updates that have made the cameras non functional. I’ll be looking for another brand if they don’t get it together soon.

Listen to the reviews, save your money. I bought this camera to watch my dog while I was not home. I picked the camera up at Pet Smart as I thought they would carry a reputable brand. I set the camera up, simple enough, and everything was working as it should be. As soon as I go to check the camera when I get to where I’m going, and get an “error 90” message when trying to connect. After some googling I see that the only real fix to this is to reset the camera by disconnecting the power source. Which for being a hour away from home, isn’t happening. I’ve tried every trick in the book (resetting the camera via the app, turning the camera on and off via the app, and clearing the cache) but nothing is working. Literally stopped working less than 3 hours after purchase.

Worthless app. I can’t even use my camera! The app won’t let me create an account at all. 5 verification codes later and I still don’t have an account. My next review is going on Amazon and I will be returning this useless thing. Save yourselves the money.

Used to work well, now unusable. This app used to be pretty good. Now, it just stays idle on the green Wyze screen. Big waste of money, and their support is completely useless.

Latest app update is horrible. The camera group view is horrendous now. Nothing works. Please let us revert back to the previous version.

Wyze Sells a product, then disable it. After you sold me a product , you disabled cloud event recording

Started out great…... I was really impressed when I first got the cameras. East to set up and worked flawlessly. I upgraded to CamPlus shortly after. After that, nothing but issues. Loose connection, won’t record, won’t play clips on app, erratically stops sending notifications, etc. Did my very best to work through their T/S sending in logs but not a single problem was addressed. After months of dealing with issues I cancelled my CamPlus subscription and demanded a reduced for the monthly fee. They gave me $5. What started out great turned to complete uselessness. To bad, it was a good product. Absolutely can not recommend.

Crash every second. The most frustrating app ever. Use to control lights in bedroom try to change colour and brightness or turn off and on and it takes like 20 minutes to do anything because it crashes all the time.

Buy Something Else!!!. I’ve had these cameras on my house for over a year. At first after install the last thing I wanted to do was to pull down and reinstall a different kind so I left it. The firmware is so freaking buggy it’s stupid!! Every update you get less and something else stops working right. I’m so frustrated!! Now to get any decent feature that was available is now a part of their paid services… Right now when I tap on view playback it’s says no video selected. My other camera will display but not this one. I’ve googled and researched and finally came to the conclusion that this firmware is horrible!!! Find some people that can program for crying out loud!! Cheap Chinese crap is far superior to this junk! I am done with these stupid cameras and this Company!!

Not the best. You get what you pay for. Too many glitches and issues. Will most likely move away from Wyze in the near future which sucks because I have so many of their devices.

Don't Buy. This camera was sold with a promise of 12 second recordings included at no additional charge. They have since updated the software to where you have to opt in to pay $0 to continue with free 12 second recordings which is completely rediculous. Buy something else.

Unreliable.. Have given Wyze cameras and the app a try for the past 2 years, and you’re better off going for more reliable brands. There are bugs all the time, the camera doesn’t detect what it should, videos don’t load, even with all the right settings on and new software updates. Can’t trust it unfortunately.

Was great. I love my wyze cam, but recently I can’t watch any playbacks from the cloud (Error 06) and it’s really taking away from my experience. If this issue isn’t resolved soon I’ll have to switch to another camera.

Operation failed. These Cameras used to work great until there was an update done late May 26, 2023. Since the update I cannot see view playback history with my recordings on an SD card. All I get is OPERATION FAILED from all 4 cameras. I wrote to WYZE several times and no reply. Spoke several times on the live chat , did all the trouble shooting, reboots, every trouble shooting possible sent in logs and I I get is a ticket number every time. These cameras are no good to me if I cannot see history playback !!!! There is no response from WYZE and no update to correct this issue. The only emails is promotional emails to purchase more products or their service. HOPEFULLY this review will make them correct the issue .

Update killed cameras. Oh look another app update that causes more problems than it fixes. Thanks to the new update all my cameras are offline and will most likely need to be reset and added to the app again. Thanks for the extra inconvenience Wyze 👎

Not connecting. Basic Camera won’t connect to Wifi even after I followed multiple instructions and trouble shooting.

2 days & still hasn't downloaded. I got my camera 2 days ago, tried to download this app about 6x, nothing absolutely nothing!!!

NO SOUND?. Update left the app having no sound at all. Fix asap

Bruh. Been tryna log on to my account for while and it says device not supported on a new phone like tf u support iPhone 30?

No recordings after latest update. Have the premium subscription, latest app and firmware update messed something up. No recordings for any type of the events. Please fix.

Can no longer see thumbnail preview on notification. Used to be able to tap and hold on the notification to see a thumbnail preview of the event. Now it doesn’t show the thumbnails.

Poor customer consideration. Bought this camera back when the recording captured 12 secs for free with no subscription — that was the selling point for us. Wyze recently changed that and forced customers to buy a subscription in order to get video recordings. They should have grandfathered existing customers instead of cutting off the functionally for which those customers initially bought this product. If you have to buy a subscription go with another company that produces a better camera; wyze camera is “meh” at best

They Disable services after your purchase. I bought their camera and even told my friends about it. At first, it was great then they changes services that were free at purchase to paid services. I use this to monitor my kids, bought it with the services in mind, then they cancel services like recording and recording to my SD card because they want to force me to buy their cloud service. BEFORE you respond, yes I contacted your technicians and went back and forth for literally WEEKS as they gave me troubleshooting options from different people with advice that sometimes differed. Eventually I gave up due to frustration. Who has hours to be troubleshooting a camera that worked fine before your software “updates”. Call them what they are, ways to cheat existing purchasers and make more on new ones.

No dark mode, no HomeKit integration. I do not understand why this app doesn’t have a dark mode. It’s too bright to look at at night. Plus it doesn’t have HomeKit integration. The good features like personal detection is something you have to pay extra for.

Crap!. Do you wanna know why there are Karen’s and Kevin‘s in the world, it’s because of apps like this! Sure the app works, but if you buy a subscription through the App Store it will not work on your phone. Guaranteed! It will not work. Save yourself the trouble buy a couple of SD cards and don’t pay for the subscription. Wyze, if you’re reading this, you need to smarten up.

Watch your cellular data!!. This app uses your cellular data even when all setting for cellular data for the app are turned off and you’re on wifi. You have to completely turn off cellular data for your phone if you don’t want it to use data! Even after talking to their customer support they won’t acknowledge there’s a problem with the coding for their app.

Used to be fine. Now it stinks. The timeline is completely broken, the recordings show up at wrong times, then if you scroll they change to different times.

Don’t update to 2.38.3.3. Worst update ever. Prior to this update, I would have given Wyze a 4.5 stars due to value. But since this update from yesterday, now all 8 of my indoor cameras (V2’s and V3’s), keep getting the Error:(code-1) problem. Complete garbage. Keeps occurring regardless if you restart the app, or your phone. Happens on WiFi and data mobile network. Started immediately upon installing this app update. Wyze forums are getting posts about this same experience from other users, so it’s not just me. The Wyze team needs to revert back to the previous app version immediately. Only functions that work, are the notifications of events, and playback of events. But the playback of events is incredibly slow (no, it’s not a WiFi or mobile data speed issue). Prior to this update, I was quite satisfied with their V2 and V3 product, pricing/value, and subscription model. Their app is decent, could use a dark/light mode option like other apps offer, when viewing playback, would be helpful to be able to view all playback at 2x/4x/8x speeds (not just for events).

Crashes constantly. This app continuously crashes. Most recently, it froze my phone to the point I couldn’t do anything for about 5 minutes. Everytime I try to view a camera in landscape mode, the thing freezes up my whole phone. Find a better camera solution, this is bad and seems to only get worse with each update. As for the cameras themselves, they are ok, but so many of the features are locked behind subscription. You also can’t view the cameras on a pc.

Lots of technical difficulties with the camera and no support. I would definitely not recommend this product. The camera needs to be reset all the time, and it has lots of technical difficulties with no customer service what’s so ever .

Playback not working “operation failed”. Many people are experiencing the same issue on reddit and even in these reviews here on the App Store. Since the recent update you get “Operation failed” every time you try to playback. It makes the camera basically useless. I have a business and it’s important for me to see my playback. Will change camera and never use a Wyze product again. It’s unreliable, imagine you have a thief trying to break into your home and you can’t playback… terrible update it destroyed the app

Buggy app. Most of the time I can’t access recorded clips from the app even if it says it’s available.

App is glitchy and rarely works properly.. Well after months of having this camera it does work. It does connect to the app (when it wants to) BUT if you go ahead and pay for the “plus” add on which offers person detection and motion detection and will send a notification when detected, it does not EVER WORK. It will work for one day and than I have to play around with the app and camera to attempt to get it working. Than I usually have to get tech support involved. If you are looking for an app/camera system that will actually notify you when someone or something is their, do not purchase this product.

Sucks. Avoid. Useless. Security will be full of hassles.

Frustrating. The app works up until loading the camera fed then it crashes my phone 4 out of 5 times I try it. I have an iPhone 12 and the app is fully updated so it's frustrating I can't load it when I want to watch the feed. Needs to be improved that's for sure! Phone shuts off for 5 minutes before I can use it again

It freezes and crashes iPhone 12. I have been using Wyze for about two years, but recently it is crashing and freezing my phone whenever the phone is rotated. The experience is so bad, it renders your phone useless. I can’t turn it off or get a response from the phone when it happens. I tried everything, including uninstalling the app, but nothing helps. Wyze has become useless. Please buy other cameras and don’t waste your time with Wyze. This is by far the worst experience I’ve had with security cameras, being an IT and technology guru.

Crap. Save your money. Want to have any features ie Person Detection, you’ll need to pay for it. Crashes / Disconnects often. Only records between 5 minute interval nothing in between. ***Wonder if iCloud storage is in CHINA. Buyer beware there’s better Cams out there. Playback glitchy. Support very slow with generic answers as you can see from previous Reviews.

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Awesome but one major flaw. I found out about this through some research and took the chance and got 4 for my house. Keep in mind you’re paying roughly $25 for each one if you buy them in twos. That being said, you get A LOT for what you’re paying for. Good quality but small and lightweight, and easy to use and setup. My only issue is that the camera gets set off every time it detects any kind of motion. I get notifications pretty often and a lot of times it’s because a bug or a bird flew into the view of the camera. I know you can set how sensitive you want the camera to be but I wish it could distinguish an animal or a tree branch from a human body or face. If there was an update for that feature then I’d give it 5 stars. Still, with that setback these little cameras are amazing. I bought 4 of them and one of my old neighbors saw me setting them up and I told her about them. Now she bought 2. I showed my sister and she’s going to get a few as well. My girlfriend works at a shelter and they need cameras so I also recommended them to her because of the price and ease of use.

Cam plus is a scam. As soon as I purchased license I get false notifications for al event, then when I go to view events they are able to be viewed . If I take the license off. Any events that do record I can watch . Don’t buy camPlus . Developer and company should be ashamed of themself for scamming thousands out of money for a service that isn’t what it’s advertised to be. The federal trade commission should be informed of this false advertisement and there lack of urgency to correct this issue which is something that has been a problem since camplus service came into existence and still to this day . I had a neighbor come to my house with a gun and I had 3 wyze cams w/camplus in the direction of where he was. Which should of recorded the events, the cameras didn’t. Luckily I had another camera of a different brand located inside my garage , it recorded the whole event without any hiccups. If it wouldn’t have he would still be walking the streets. Instead he is serving a jail sentence. Thanks for the constant failure wyze cam . You should reimburse me for the slashed tires, damaged cameras, and property I couldn’t do anything about because your lame, pathetic, poorly thought out service isn’t worth a da** . With disappointment and anger, A future non-wyze customer.

Too many issues to count.. I have to give it two stars. At first I was hopeful and excited about having a few cameras being my watchful eyes while I’m at work. I have a dog and always like to make sure he’s safe. But anytime I get a notification of a sound, my “event” NEVER plays. It stays stuck right at the beginning. It’s very frustrating. Also, I feel if there is motion detected, we should be notified as soon as it’s detected or have the app open up automatically like other camera companies do so you can have immediate view of what’s happening in your place in real time. Not when the moment has passed. The app should have the option to open automatically into real time when motion is detected between certain times. Also, The videos time skips or freezes a lot. I count on these cameras everyday but it’s a hassle when I am alerted and want to go in and check but can’t because the app isn’t functioning properly. Overall the app has many many issues. There is always room for improvement; I know you guys are trying your best, I mean, the cameras have great quality.

Good enough, but can definitely be better. I was in the market for a indoor camera because I get very paranoid when I don’t have an eye on my belongings. I didn’t want to spend a lot since I was going to be moving at least 3 times before actually settling in one location. In comes Wyze. This is great for its price, actually better than I thought it would be and with the free storage! Super easy to set up, app is super easy to use. The reason I give it a 4 stars is because of the audio delay it has. When I watch it live, it does have some audio delay (about 1-2 seconds). At first I thought it could have been my WiFi connection, but I have one in my living room (right by the router) and it still has the lag. But the biggest reason from the audio delay is when you play it back and need to record it and save it. The audio delay is about 1-2 minutes delay. Or actually not a delay but it’s 1-2 minutes ahead of the video play. This makes me have to record a minute or two extra (if I need to show it to someone and takes up more memory than I need to. Please take a look and see if there is any update to the firmware that can fix this issue. I know there are many people experiencing this as well. Overall, I still recommend this to many people because it’s great for its price. But I do have friends that would rather use other services even if they have to pay more to make sure it’s all smooth

Best cameras with the least costs!. I can not tell you enough how amazing these cameras are. Coming from a business owners prospective, I have purchase several different brands, spent ten times the amount of money on other cameras, and STILL had to pay monthly fees just to use them! But Wyze cameras are reasonable priced, (around $38 each) the picture quality is incredible, night vision is amazing! Sound quality! Everything! Plus, put a microSD card in it, and you are all set! No monthly fees! No gimmicks! It takes me about 4 min to install one and have it connected to WiFi. I have 12 set up and my business and one at my house! Plus 3 more I just purchased cause you can never have too much security! I have posted videos of theft online and someone always asks about my cameras. Even the police complimented them when our neighbor was robbed! I swear by these cameras and promise you will not be disappointed!

Cams Disconnect Constantly & Other issues. Sad. This used to be really decent product. After last couple firmware updates I noticed lagging & now 4 cameras all disconnect within seconds of opening app. Its definitely a Wyze issue. I have done ALL+ troubleshooting! Disconnected power & replugged them in, restarted cams thru app, deleted & reinstalled cams, designated modem 2.4 hz to just Wyze cams, deleted & reinstalled Wyze app over 5 times now. In addition, inserted new micro SD cards because the cams no longer recognize there is a card in them & therefore cannot continuous record without an SD card. And they still freeze (but you need to look at the timestamp to see if it is actually operating because it freezes a live shot & at glance it looks like its working but it is not current live feed!!!) I contacted internet company & speed exceeds 200 and other connected items have no issues. So its not the internet. My 2.4hz is separately connected to Wyze so it can’t be affected by the dual 5hz on same modem. Until they fix the connection issues, I do not recommend this product anymore.

Works Okay With Occasional Crashes. Overall, I can’t vouch as for the advanced features on this app as I don’t have premium and decided it wasn’t worth it for me. I use my Wyze plug on a daily basis and occasionally I’ll use the camera. Plug features on app: It works fine, honestly. Nothing much to complain about; it does what I ask of it and can be set to a schedule(as someone who needs light to wake up, this was useful). Camera: Again, I didn’t use the complex features but it appeared to work fine. I wish playback for a certain time frame was possible without premium, but alas, that’s the way it is I guess. Sorry if I sound like a complete camera idiot(which I am), but the camera is ultra low res, which makes sense for storage, but if I’m not storing the video, there’s no clear advantage to having ultra low res. Options for users here would completely revamp the camera’s functionality. Overall, the app works. Sometimes. Which is basically all I can say. The app crashes frequently on startup and, while reopening the app typically fixes the issue, it still is annoying and a clear bug.

Missing features. Two things that apparently are more difficult than splitting the atom, as far as Wyze is concerned, is implementing fast forward and landscape mode. It does me no good to be able to record continuously to my SD card if I can’t fast forward through that footage. It’s ridiculous. People have been begging for that feature since the very first day the very first wise cam came out. And they have never been able to accomplish it. Oh, but wait, actually they have finally as of 2021 accomplished it. If you pay an extra fee per month PER CAMERA. Then you can fast forward through your videos. Except I’m told it doesn’t actually work. Like the person detection that doesn’t work either. Apparently, like corporations, my neighbors white van and my other neighbors white cat, are people too. Some of the false indications are understandable, but those two absolutely are not. And they took away the option to report bogus alerts. I guess there’s no point in getting them reported if you’re not going to fix the issue. They are not big on fixing issues with existing products. They’ll just put out another 10 half baked products instead.

You get what you pay for!. Overall, inexpensive security monitoring but you get what you pay for. Recordings sometimes freeze on one shot or will stop recording after a few seconds. And this is when there is genuine motion to be had. Like a person walking by. This continues even when service is upgraded to include ‘continuous motion capture’. Other times, it records for minutes because a tree is blowing in the wind. Customer service is non-existent. There’s a feature where you can send troubled video clip to Wyze to determine cause of glitch and despite many, many that I’ve sent, I have never received a response other than the generic, here is your case number. I mean, I guess it’s better than nothing. Although not very useful when the motion captured is a person at your door and the ‘video’ is just a screenshot OR cuts out at six seconds. Wyze used to include a free basic service but now you have to pay for even that. And I honestly can’t tell the difference between the basic service and the cam plus.

Not the same. This company has really gone downhill. They’re a shell of what they used to be. All they’re focused on is penny pinching now. Subscriptions, raising prices, incremental updates that break the existing product, hiding existing free features behind a subscription paywall, run promotions that seemingly have no way of actually getting the “promotional product” and their customer service has just dropped off the planet. They’re more concerned with people willing to buy the cam plus plus plus subscription that they keep adding different tiers to, and locking more features behind. They’ve really lost what brought them to prominence. There’s now much better company’s who offer not only similar, but superior features. And DO NOT penny pinch the every living crud out of the their customers. Disappointed is an understatement. What used to be my favorite company, now just comes off as greedy and uncaring. Also. The fans of their Facebook are among the most sensitive, defensive people I’ve ever had the displeasure of dealing with. Overall, I highly recommend checking out other products such as eufy. You’ll be infinitely happier with both the company and products itself

Wyze App. Disables Camera Features. Wyze cameras and application features and functionality have nothing to do with the original Wyze - simple camera that works fine without paid monthly subscription. Ever since company was bought, Wyze turned 180 on the founders intent. Now every Wyze application update and camera firmware update has one purpose only - to limit free features and push customers to paid services. Further more Wyze updates disabled the stability and availability of V3 to record on sd card (paid cloud service is recommended). A new “cool down” period of 5min between 12s motion detection was introduced (paid service to avoid it) and in general cameras reliably has been horrible. With the latest Wyze firmware update all my V3 stopped recording on sd and Wyze refused to admit it knew about it for months. Customer service is waste of time and they go back and forth with the same lame reply. They also refused to provide any fix or warranty (cams are within 1y warranty) A good camera with great software has turned into better camera and horrible software. I regret my decision to invest in so many Wyze cams. Don’t make this mistake.

Great products made useless by this horrific app. Wyze as a brand is awesome. Their products are affordable, well-made, and they truly upgrade a home regardless of which one you get. But seeing as how all of those great products *completely rely on this app to function*, unfortunately all their upsides are negated entirely. This app is literally the worst app I’ve ever used. 9/10 times it crashes before fully opening, and when I do manage to open it, I’m usually only able to make one change (dimming my lights for example) before it freezes and crashes again. It can legitimately take 20 minutes for me to just change the color of my lamp. I’ve updated my phone and uninstalled/reinstalled the app several times - nothing provides a permanent solution. If there were alternative ways to use Wyze products this train wreck of an app wouldn’t be such a problem, but since Wyze forces you to use it to control their products, I’ll have to toss them for my mental and spiritual well-being. It’s honestly such a shame. If you choose to download this app, I wish you the very best of luck, and may god have mercy on your brave soul.

Was great at first then eventually no good. Was great at first when Wyze first came out but eventually the whole thing became no good for any real use. The delay got worse and as the app kept updated the uses for the camera and app just became to much of a delay that it's not really worth it for security. If you really want to be WISE about your home security the best way to go about it is with a hard line connection. Camera to monitor through hardwires is the safest way to go about it. There's no delay and it's live. Honestly I just went back to good old fashion wired cameras connected to a multiplexer. Anything wireless is vulnerable to being hacked and is vulnerable in itself just by design. Real security is best through a hard wired line. Anything wireless is not worth the chance. I mean the Wyze cameras and app I no longer use at all. Like I said it was great at first but eventually it became so useless that I no longer use it. I don't hate it I just no longer see any use for it when it comes to my home security.

Not a serious home security solution. I have had several Wyze cams for a few years, and while they promise endless customization and ease of use, I am constantly disappointed in the results. One day a camera might record events as video, the next day it records events as stills. Trees and wind are most likely to be captured, NOT the sketchy dude walking up to my door in plain view of the camera. The company introduces new features on a seemingly daily basis but it requires you to constantly reeducate yourself on use and setup. If you want the camera to ignore that tree that always trips motion there is a feature to zone out portions of the image, but after a few days it resets and you get 87 events of nothing but the tree blowing in the wind. Wireless cams and other sensors require lots of trial and (mostly) error to set up, and work only part of the time. My frustration with the devices and the app are one thing, but add to this the constant demands to upgrade your subscription… and oh, did you know we also sell (“smart”) vacuums? I already have a job. Babysitting my Wyze cams is not it. I’m done.

Close but needs work. UPDATED REVIEW The setup is easy, the product looks and feels nice, and the video quality is great. The problem: it consistently doesn’t work. The video just doesn’t load and you have to unplug it in order to get it to work again. I’m rooting for this product, it’s early days and I’m sure the tram will figure it out, but until they do I have to leave this review at 3 stars. We’re using it as a baby monitor so if it doesn’t work any percent of the time it basically doesn’t work. ORIGINAL REVIEW I’d be happy with this product if it had cost be $100. It’s comparable to top of the line camera products, it’s clear that the team has put a lot of thought into how people would use it. The setup was incredibly easy, the camera looks and feels sturdier than I expected due to the price point, and the app has been flawless for us thus far. Even the audio works well enough. We’ll be buying a few more of the cameras now that we’ve had a chance to test this, and are excited to see what other products the team comes out with in the future.

Confused Camera. I’ve been using the Wyze Cam 3 for 2 years. They started out great, but I’ve been having a lot of issues for months now. The camera records everything, even leaves rustling on branches. The cameras constantly mark a recording as a person, but most of the time it’s just a car passing the house. Or it marks a footage as motion, and it’s a person. The indoor cam crackles, so you can’t hear what is being said. The outdoor cam is always “connecting” when I try to see “live” view. It freezes a lot, too, and when I turn my phone sideways, the view is stuck on an earlier view. I’ve restarted the outdoor cam so many times, removed the camera from the app then connected it again, and made sure the firmware is up to date. This is beyond frustrating because I wanted to get other products from Wyze, but now I’m hesitant because I don’t want more issues. I do have to say that the view is crystal clear when I can actually see the live view. I’ve screen shot a lot of gorgeous images like sunsets or storms. I just wish my cameras would act right.

Newly purchased and pretty happy so far. So I bought these cameras and I must admit the picture quality is great and I love the sound notifications which is different than a previous system I used. The set up was simple and took only a few moments. I love that the cameras can tilt which makes it easier to find the best view. The only flaw is within the app itself. I wish it had a feature like my previous brand did, which was when I leave my house the cameras auto arm based on my cell phone location and a radius that I got to determine. I work crazy hours that change daily so it's hard to do the scheduled time period for notifications. Or another option would be to have something on the home screen of the app where you could arm all the cameras at once (or individually if the owner wants). If one of those two options became available, I would be extremely happy! I am happy though so far and look forward to future app updates which hopefully provide more options like these.

Horrible app, crashes your Apple Watch. I have gone through 3 months of blaming apple for making a watch that constantly reboots. I went through sending back 3 watches to try to figure out what was causing my watch series 5 and series 6 to constantly reboot in a cycle that would do nothing but show the watch face for seconds then reboot, so unstable. But finally online someone else said that this app was the cause of it, and sure enough uninstalling it my watch is back to normal. I don’t know if I blame the Wyze developers for not having the competence to build an app without crashing the entire ecosystem, or apple for approving it without testing it more. But I have returned 3 watches to apple, and erased my entire iPhone troubleshooting apps one by one per a request from apple. All this troubleshooting was not worth it, I was ready to leave apple and now ready to dump my Wyze cameras, this was way too much of a headache. I just hope this review saves someone else the miserable headaches this all caused me, and to this day apple didn’t come up with a solution. I keep reporting it hoping they will look into it and get a fix, I also contacted Wyze to let them know. This made my watch completely unusable.

Wyze Lock App Setup - Fatal flaw that will cost you a $240 locksmith visit. I’ve been a Wyze cam user for awhile without issue, so I was excited to see the Wyze Lock with external Keypad. BUT!!!! There is a fatal flaw where you will get locked out if your house. Here’s how: As you’re walking through the setup in-app, Wyze doesn’t give any warning or heads up that AUTO-LOCK functionality is ON by default. So picture this- I’ve just installed the lock and the app asks if I want to set up the external keypad now or later. I’m here, so why not now? I’m following the instructions, starting with the app instructing me to go outside and find a good place for the keypad. I have a dog and it was freezing cold so I shut my door to keep the dog in and the cold out. Suddenly from the other side I hear a motorized sound…. Yeah that was the lock auto-locking itself when I shut the door. I’m stuck outside with no way to call a locksmith, no jacket, no gloves and a locked door. 1 hour and $240 later… my locksmith gets us inside. This all could have been avoided during the in-app instructions. Either tell the user Wyze Lock auto-locks itself OR better get, keep that feature off and let me opt-in. You’ve been warned!!! This lock deserves like 1 million negative stars.

Some issues but typically good. I’ve been using the wireless Outdoor cameras for a couple of years now and they work very nicely. A few months ago I got the outdoor plug and it was working fine but I noticed a day ago that the outdoor plug was offline. I tried to reset it but it wouldn’t recognize it. So I deleted it from the account and tried to add it back on but I can’t get it to connect. So there’s some questions I have about the whole Wyze system. It repeatedly states that 5G is NOT supported, but I was able to get my base station and cameras connected via the 5G connection. So why is it working when you guys say it’s not supported????? At any rate, I set the base station back on the 2.4G network and tried to connect the outdoor plug, but it still doesn’t work. I’ve tried probably 20 to 30 times and nothing works, (and that’s whether I try the 5G or 2.4G). I’ve tried the reset method of pressing and holding one, (or both) switches on the plug for at least 5 seconds and though the app picks up the plug, it fails every time to get it connected to the network.

Fantastic app. Was surprised their “cam-plus” cloud subscription option rendered the need for an SD card per cam no longer an immediate necessity which saved me tons and meant my home upon subscribing to the free trial initially was secured off the rip without needing to get extra money together for individual SD cards (bought second-hand used devices didnt know how much the storage microsd cards were gonna be til after purchase and couldnt afford most that i wouldve needed) The customizable “smart-detection” and customizable motion detection features are so useful in reducing unnecessary phone pings, mine hasnt gone off for false detection in past 3 weeks except for maybe twice but otherwise the other dozens of notifications have always been an actual person and so i feel safe and confident in both the app and the cam devices to not just work but work accurately and in a timely manner. Which so far has been amazingly diff

Good for watching your cat, NOT FOR SECURITY. These cameras used to be a solid product and then they went and tried to add crappy products to their store which took away from the main focus. I received so many emails telling me I have to do all of these things just to keep my services/app/ camera running otherwise I’m screwed and won’t have access and will have to pay. I’m one of the original customers that bought a bunch of OG cameras. I helped this crappy company make more crappy products. Why are you taking things away and making me do confusing things just to keep it? I got the cloud recording taken away from me which used to be free. Even with an SD card the recording is so spotty and only records bits and prices. You’ll never be able to catch anything serious with these cameras. I’m constantly being signed out of the app. Usually when that has happened in the past, they were getting hacked so now I just assume they’re constantly being hacked and your privacy is being compromised every single day. Seriously don’t waste your time with wyze unless you want to look at your cat when you’re at work.

Stopped working. After working for months it quit. It will connect to my network, say it was successful, load a live stream still and then lock up. If you tap it to reconnect it times out and just sits with the ball filling up. Funny thing is it sends notifications when it detects motion and records events, but NO livestream anymore. Can’t help but think the recent firmware update had something to do with it. Good while it lasted! UPDATE: After over a dozen tries to get the camera online I gave up. BUT then I remembered a recent firmware update and I thought that coincided with my issue. I hadn't used the camera much since then due to the lockdown. Anyway, I removed the SD card and reformatted it on my laptop. I reinserted it and voila, the camera connected and has been working for a week now. I don't remember reading this anywhere on the many google hits about problems. So, the review goes back up to 4 stars. Would be 5 if somewhere they mentioned this might cause a problem.

The app works, but veining events becomes impossible.. Yes, I get it… CamPlus this, CamPlus that. I have a MicroSD card and can hardly view any of the events without the nag screen of “get CamPlus” each and every time I dare to tap the screen. I have to hurry and press the “ X “ in the corner to close the screen in hopes that the event UI is still on screen long enough for me to interact with it. If not, then another “Get CamPlus” screen has to be seen… if I want to SAVE the event to my photo album, then I have to see “GET CAMPLUS GET CAMPLUS” and hurry to close that so the button to save a photo will appear… if I want to make the event full screen? “GET CAMPLUS GET CAMPLUS GET CAMPLUS GET CAMPLUS GET CAMPLUS GATCAMPLUSCAMPLUSCAMPLUSCAMPLUSCAMPLUSYOUDBETTERGETCAMPLUSORWEARENTLEAVINGYOUALONECAMPLUSCAMPLUSCAMPLUS”… in order to zoom, to do anything in the full screen event view, the nag screen comes up ANY TIME your finger comes in contact with the screen. I’m ready to return the camera and go with another brand, because this is annoying to me. I get it, you want people to subscribe but nagging me to death and making the app near impossible to view past events doesn’t work for me.

Wyze pan cam - disappointed. I was fooled by the buzz created by adds and seemingly excited customer reviews. Never owned security cams, this is my first try. I bought pan cam to check on my pups as it’s advertised as pet cam one of the features. My pan cam most of the time stares at the wall. If I walk by, it doesn’t react most of the time. I moved it down from mantel to side table - it turned around, found closest corner and fixated on that. No matter how many times I reset it. 99% of the time cam is trying to connect. When I leave home, connection to cam is lost - I can’t check what’s going on remotely, only while on same WiFi. Took about 4 hours for cam to reconnect after I came back home, to pull three seconds of video. Then back to fixating on the wall. Given that private video is shared via public network, no VPN, anyone with little hacking can trace your coming and going, a few seconds of video with 5 mins of idling and rest of the time trying to connect and produce errors — seem this product is on very initial stages. Should not be false advertised. Do I need to say my pup marked chair twice in front of Wyze pan cam because I relaxed and trusted it would work?

Good at first. I bought these light early in 2022, and right away I loved them. There is a wide selection of colors to choose from on their color wheel and they're pretty vibrant. Connection to wifi was pretty simple as well. I had to do it twice and it takes about a minute when you know exactly what to do. I have two main problems with these lights, however. About 4 months ago, I supposed there was an update that changed the saturation of the colors red and blue. Now when I put on red, it looks washed out and not pure red, more like if red food coloring was washed out by a little bit of water. This was super upsetting to me as red is my favorite color in the lights. My second problem is the app. I have an iphone 14 pro max and EVERYTIME, as I'm not joking, open the app, it freezes and shuts off when I try to change the color wheel and or change the brightness. I've deleted the app and redownload it multiple times and it didn't solve the problem. If anyone from the app has a solution to either of these problems, I'll keep the lights, if not, I can't recommend them and will have to move on.

Great camera, nice app, could be better. Wyze makes a great camera and the value is way beyond their competitors. The app itself is decent but I wish there were a few more customization options. For instance, I wish you could customize the notification sounds so a person alert is different than a contact sensor or a text message. I also wish the software didn’t have a cooling off period after a vehicle pulls into my yard. I only have notifications setup for people alerts and if a car pulls up and a motion is detected, I miss the person alert when the person gets out. I also wish you could easily mute notifications for a time. When I’m working in my garage and I know I’m going to be in and out, I don’t want it alerting me every time I come back to cut a piece of wood but I do want the camera recording in case someone decides to wander in a steal my tools. A “mute notifications for an hour” button would help me. What they have works and it’s a great little system all together. Just wish they could add a few of these features.

Could be the best but….. I’ve had these cameras for at least 5 years 3 v2 and 3 v3, I feel v3 has lots of quality advantages but recently the playback is awful. I had a slight incident and needed to playback, I went to the events screen and I was having problems playing back from my sd card. I called the customer service and the person was nice but - I was having the same playback issue on both cameras and the SD card was full and instead of recording over it - it just stopped- so I was instructed to format- losing all my data, plus how could two cameras have the same issue- it’s either the camera firmware or the app. I truly wish the app was more intuitive- it’s very clunky and outdated- & sd playback is average at best when it works. This company grew so fast and released so many products it feels they forgot the main product that made them success. I will update the to the next version and hope that things get better but low expectations. Please overhaul the app and make it better than the rest available on the market. Thanks

Not even one star, utterly unreliable garbage.. Do NOT buy Wyze cams if you expect a useful, quality product or reliability. This company somehow signs a deal with Costco to distribute, yet their app is such utter trash it will drop your cams constantly requiring you to reinstall them, it won’t let you save clips of events, and when it does record to the SD cards it’s all glitched and skips seconds of video at a time. This company has all the wrong priorities. Instead of selling vacuum cleaners and smart scales, they should have made their cameras worth owning in the first place. Instead they have been constantly releasing new products that are just as unreliable as their cameras. Their “flash sales” are even broken in the app. Literally nothing works as advertised. You’ve been warned. They haven’t fixed anything since my first review, despite their claims to want to assist as a response. Their tech support is useless because their app is so busted there is nothing a support tech can do to help you. Take it from a very disappointed and frustrated customer of many years. Again, you’ve been warned. Much, much better options exist. Wyze is a has-been company.

Junk 8/8/18. Used to work good but now you cannot pinch and zoom on the notifications I just recently done and update didn’t fix anything then it logs me off and back on but the pinch and zoom are the notifications it’s a big issue please fix!!!!! When I first got my Cams back in November 2017 you’re able to do all that and all of a sudden he cannot everything turned upside down To view the play back at storage on the ST card when you scroll to look to see who walked by 8/8/18. On my 1v cam there seems to be a problem with recording through the am hours it stops at 12 am then it will not Record from then to 5 AM there’s a lot going on in these apartment buildings that I live in That I was able to see about a week ago now there’s nothing! please help don't forget about The 1vcam it started your guises business it was awesome then now we have a problem internet/ect is perfect. It was working perfect recording all day and all morning long now nothing it seems like there being deleted??? Change password for the past week every day still happens!!!! And on my 1v/2vcam the pinch and zoom does not work on the alerts please send an update for the 1vcam

As good as garbage now. Thing worked great while on the free program. Seems as soon as that wasn’t active it took about a month for the thing to become wholly in worthless. Every alert buffers and won’t playback. It won’t go to live feed and it won’t record despite countless reformats of the SD card. I bought this thing because it was supposed to work without the need for one of the cloud services others try and hook you into. Why else would I want a 30 gig Sd card if not to record directly on site and not into a paid cloud. You would think that would make it immune to connection issues to at least recall the stuff recorded already. Wrong. Even that was sub par in the best of times because it seems they left features out on purpose to force you to subscribe. For example when the recorded playback feature did work, it wouldn’t allow you to pause, rewind or fast time forward. Nor will it jump to where it had seen and alerted of something. Those things were available in the subscription form. The sensitivity and zone recognition is as good as useless and to top that off the thing won’t even stay set with the preferences I choose now anyway. What a pile of crap

More trouble than it’s worth. First, I really want to love this stuff. The newest app update has basically ruined the whole experience. I have 5 cameras, about 50 color bulbs, motion sensors, door sensors, and more. I went just about all in. With the last update, the bulbs will almost never stay connected. When I try to add them back, I get an error saying the Wi-Fi password is wrong… spoiler alert, it’s not wrong. Rinse, repeat and sometimes they will end up connecting. But within 5 mins, they either disconnect again or another random bulb will disconnect. I have spent far too much time trouble shooting this and time on the phone with Wyze tech support. After doing literally everything I could do on my own and with their Support, I was told there are no more options to try. It’s not the network or the internet connecting as they both work flawlessly. I also have setup and maintained countless networks for family and friends and for several commercial applications. It’s simply poor firmware and coding. It worked flawlessly for nearly a year then bam, update breaks it. Thinking about making an upgrade to Hue and ring.

Many issues that should not exist. Keep getting double notifications on cam plus camera. No one can seem to figure it out. It just started doing it one day. Another thing that annoys me is when I go to events for the first time on a day, it will say no events until I click on the previous day and then click again on the current day. Then they all show up. This is every day. EVERY DAY. Why are you not able to fix this stuff? This app is way too clunky for me not to be nervous at how well you are keeping my stuff private. Also the cameras pick up the most minor movement from a bush in the wind but will miss a whole person. How is that possible? The AI filtering for my camera seems to be getting dumber not smarter. How many times do you have to submit events tagged as showing nothing? It can’t tell between a person and a vehicle. Still. A dog and a car? Nope. Can’t call it. Will call a bush branch moving a vehicle. Everything is a vehicle to these cameras. Can’t record sound to save its life either. Sounds like someone talkin into a tin can if you get any sound at all. I need a video doorbell but I’m going with someone else.

Love my Wyze cameras. Started in 2021 added outdoor and indoor cameras with base station. To be clear I’m not a tech savvy person but I’m brave enough to try new things. Since my husband is blind I need all the extra help I can get watching out for our home. I cannot express how easy this works and truly how easy it all was to install. When I wasn’t sure about how to install items I found videos on you tube super helpful and customer service was great! Bonus because It is so nice to be able to watch our elderly dog when we go out and can’t take her with us. I can actually talk to her with my Wyze indoor camera! So cool!! Wyze is cost effective and there is no downside in not using an overinflated pricey security company. I have alarms and talk features for deliveries etc. just like the spendier versions. Did I mention I installed it all myself? If I can do this anyone can. Looking forward to trying more Wyze products! Wyze Happy in Washington State.

Love each new product. We’ve been using Wyze products for quite a while now and have been extremely happy with them. The price point was the reason we first purchased a camera to use as a puppy cam. It worked so well we were encouraged to continue getting their products; we now have an outdoor cam as well as a doorbell cam. All of them work really well. We love the high definition picture for all of the cameras. It’s so handy and easy to monitor all of these cameras remotely, to turn listening on and off, and turn the microphone on and off. I no longer have to run to the door to see why my dog is barking just to find out it’s a squirrel or chipmunk. I simply access the doorbell cam. We use iPhones Xs and 12 Pro as well as the series 6 watch to monitor the cameras. The only thing that’s awkward is on the watch the notification picture is sideways. We’d like to see the app work directly on the watch rather than having to rely on notifications.

Firmware update bricked three cameras and a hub. I was a customer for eight or nine months. I updated the firmware whenever the app told me one was available. This last firmware update bricked my entire system - three Wyze Cam 3’s and a hub. System was working just fine prior to the update. I went through everything with their tech support trying to find a solution. They acknowledged something must have gone wrong with the firmware update. Wyze offered me a $40 gift card. They said the cameras were out of warranty. Ok, if one of the items broken or even two, ok. But the moment I updated the firmware the entire system broke. These are not defective products, this is a defective firmware update method that allows the gear to be ruined. I absolutely expect a company to step up in a case such as this and do the right thing. I was shuffled between two different support folk trying to resolve this and they kept making an offer of a $40 gift card. My assumption is if they relaxed my cameras they are admitting their is a problem and are opening themselves up to liability. This is about the worst customer support I have been party to. You might want to see what else’s is out there… caveat emptor.

business policies double charge the users. The app and site lack information about the process and effects of changing subscriptions and as a result they are targeting and misleading consumers. The subscription policies are a jumbled mess at best. Subscribe through the app and you can’t adjust or edit online. Subscribe through the website and you can’t adjust or edit in the app. Should you choose to “UPGRADE” your service such as increasing from a single camera subscription to a multi (4) camera subscription or unlimited subscription, you will not receive credit for your unused remaining time on the existing single camera subscription (i.e. non-refundable). Almost every company will credit a consumer in some way for a service pitch that they are no longer providing. At the very least, in a situation where you a consumer is paying more to combine subscriptions instead of canceling altogether should warrant pro-rating the new service or prorating credit of the past service that is no longer being used. My experience and satisfaction with Wyze remain very low. You get less than what you pay for.

I am a Wyze fan! Unfortunately lately things are not good!. I am a Wyze fan! I have been since the first pan cam was released and have used them for years, now all upgraded to Pan v2 cameras. But lately it seems like simple things are becoming to difficult for them. For example I had issues using the app in 4 separate instances. Meaning IOS users could not access their cameras at all. The lates instance, just last week, was the app would not open and then when it did the cameras would not work. The app is required to make the cameras work and change settings for most users. The issue still exists and the response from the tech support person with purple hair was to ungroup cameras. I have several cameras which means I have to turn each and every camera on one at a time and off one at a time. What I am getting at is they have so many products and features that basic functionality is failing and not reliable. What I do not know if that is because they are trying to do too much, or not testing enough. Either way it’s not good! I still like my Wyze products, but if you want reliability then lately I cannot recommend Wyze!

Just keeps getting better, but….. I have been using this companies products since the beginning, and they just keep getting better. Yes there have been a couple hiccups, but they have all been resolved. I look forward to seeing how the company and this app continue to improve over time. One recommendation I have, unless it can already do it but I have just not seen it, is to allow separate push notifications for certain products, like the doorbell. That way we can get notified when someone is at the door, without having to receive all the other notifications also. This would be very helpful for my deaf wife while at home to have that notification, and not be alerted every time a camera sees her moving. But Problem since last update. Every time I open the app it says it needs to be updated still, even though it has been updated.

Cameras, not working on cellular net work anymore???. I used to speak very highly to the people I know about wyze products I’ve even gone as far as helping a couple, different families ordering wyze cameras, and I installed them at their house for them I have multiple outdoor cameras and I had five indoor cameras all of a sudden all my indoor cameras stopped working on the cellular net work when I would call Wyze technical support, they would run there test, blah blah blah, and basically tell me OK the cameras are Are now basically bad understand things happen I feel like this company purposely causes the older cameras to stop working in order for people to buy the newer cameras of the five cameras. That stopped working. I kept one because it worked if I have my Wi-Fi on but soon as I turn my home Wi-Fi off the camera stops working so I called technical support back one more time they kept trying to tell me it’s something with my net work so I went and purchased a new camera brought it home, hooked it up. Camera works without the Wi-Fi being on so it’s not my network and they can’t give me a straight answer on what the problem is. Does anybody else have an idea? Thank you in advance.

Used to be great. Update 5/23. All of my cameras are down now and will not log on to the network. Whatever last update was done bricked them all. This company took a great product and literally trashed it for whatever reason. Do not purchase their cameras. Their outlets work fine, the scale is great, but their real cornerstone the cameras are complete junk now. I have a bunch of cams and recently replaced my version 1 with the 3s. Since they decided to push their overpriced per camera plus program they have reduced the usefulness of the cameras. Putting a 5 minute cooling off period between alerts and removing live alerts makes the cameras ineffective for security. They have fantastic cameras but unless you are watching them you will likely not get information fast enough to make a difference. The pet camera price model is not a good idea. We’ve decided to take another look at our security setup and probably dump the Wyze cameras and invest in ones that aren’t going to hold their customers hostage. Very, very disappointing. Update- getting hit with updates constantly. Cameras go offline continuously afterwards and I have to go around resetting them. This was a great camera system that’s been done in by a no so great business model.

Awful. I’ve had these cameras and used the app for a few years now. Only because I didn’t want to invest money again to try a new camera system that I found affordable. I have changed Internet companies twice since I’ve had this and every time I do that it renders the cameras useless and I’ve had to be sent new ones and go through the setup all over again. Whenever something happens with the Wi-Fi the cameras stop working and I can no longer get them to connect again. When I call customer service they ask me to a install yet another app that scans my network. I do not feel comfortable with that whatsoever and I are, so I refuse every time I have to spend over an hour on the help me walk through all the steps that I’ve already done repeatedly, and then end up sending a new camera. Currently I have four cameras that are useless. None of them will connect and I don’t have the time or the patience to be on the phone with customer service who just gives the runaround. I spent paying for the app, I wanted extra security, and it’s been nothing but an annoyance and inconvenience. I do not recommend using Wyze. At all.

Disappointed. I’ve had 4 cameras in my home for a few years and one completely stopped functioning and they did not seem to be a remedy so that when I was disconnected. This morning somebody comes knocking at my door at 6:40 in the morning and there’s no recording on either of my front yard cameras notifying me of a person or activity or motion. Very disappointing. I have one backyard camera and I have two more in my house ready to set up as brand new cameras one of the flood light but I haven’t had a chance to do that yet. I do pay a monthly fee and I’m not sure what I’m paying for because under my account it says I only I only have one camera. It’s frustrating! The quality of the camera view is decent and I tried to review the activity this morning at 6:38 and later and there was nothing to see. The cameras captured nothing. It would be great to have some tech-support that was easy and responsive.

Thermostat is the worst. Out of the several dozen smart home devices I use, Wyze Thermostat is by far the worst. The second from worst was the Wyze Doorbell. I tried the thermostat for over a year, and the doorbell for a few weeks. Both won’t stay connected to a standard spectrum home wifi system. And the design of the dial is reversed. Turn the knob left and the temperature increases, which is reverse of volume dials, washer dials, or any other standard dial. I mention this because this usability oversight fits right in the horrible design of the rest of it. Need to reset it (you will have to do this at LEAST weekly)? Well get ready to spend at least 20 minutes every time to wait for Wyze thermostat to get connected again. Every. Single. Time. Every other smart home device on my system works flawlessly. On the other hand Ayzr products are unstable, BUGGY, cheap, their advertising deceptive (20 minutes for install?? LOL), and the customer service platform is a joke. I rue the day that I wasted money and a significant amount of time trying to like this company. Huge mistake that I won’t make again.

Used to be worth it.. not anymore. Bought a starter kit for my husband a few years ago that included a camera, several light bulbs and a few plugs. During the pandemic, I set up the camera on our driveway since I was home alone during the day, and a light in my kitchen because I could set it on a timer. Everything worked great for a while, then everything went downhill -FAST. The light no longer works on the set schedule, and the camera stopped picking up/notifying me when people were in the driveway. I even had a woman come to my door in a bright yellow coat that the camera never even detected. Now, after I’ve already been frustrated with the app for months, the camera no longer records video - just takes stills - of the things in my driveway unless I pay a subscription fee. This is ridiculous. I bought the system because I didn’t want to pay for a Ring system, but I should have just spent the extra money then instead of having a lot of expensive paper weights around the house and having to spend the money now so I can have a reliable system to monitor my front door. Worst investment ever.

Wyze. I don’t know why this app only has 3.3 stars. I would give it TEN if o could. It’s easy to use, easy to setup the cameras with, updates are frequent, giving you the best app and camera performance (which is a must for home security), I’ve never ONCE lost connection to my cameras, and the commands for my devices work when I want them to. When I want cameras off, they turn off instantly. Not three seconds later. Not a minute later. The moment I touch the off button, they turn off. Same thing with turning them on. Same thing with the light settings. Same thing with the custom routines you can set up. This app is amazing. If people are really having problems, it’s probably their bad cell phone service plan, or slow Internet at home, or they didn’t set something up right, or they just don’t know what they’re doing. I did everything by the book, and everything, especially this app, has worked P-E-R-F-E-C-T-L-Y!

Unreliable. I had used the color bulbs for a year and NO issues, they worked with Alexa routines dependably 100%. Now 2023 and one bulb just stopped working period and I started having connectivity issues with remaining bulb. The remaining bulb started disconnecting randomly. I’ve had to delete and re-add the bulb now at least 12 times since January. It’ll work for about a week and lose connection again in the Wyze app. This has to be the app as the issue as nothing else has changed on my network except the updates Wyze has pushed out with their app. Tech support at Wyze was not helpful at all when I called in regards to the disconnect issues and the dead color bulb, pretty much just lip service. Looking now for a new supplier for bulbs and surveillance going forward which I find disappointing as I was looking at other solutions Wyze has but cannot depend on this company. I don’t have money to throw away on a company that doesn’t test their software effectively to prevent these kind of issues. If it was a one off issue and happened once or twice but it’s not, other users are having connectivity issues also since the beginning of 2023 so this is NOT an isolated case.

Impressive abilities, good night mode, app is a bit cumbersome. There are many good things to choose from. The cameras are super easy to set up and fun to play with and of course they have tons of applications. My only beef so far is the modality of the software, it’s too much back and forth — to my knowledge you can’t even slide between the cams or view two at once (iPad) which seems like an obvious thing to be able to do, regardless of the connect time. I do love the way you can update the firmware all at once and I helped a friend connect all five of hers to Alexa — even that was surprisingly easy. That works pretty well — the only bummer there is that the firmware updates are iterative. It doesn’t recognize multiple updates so we had to click to do each twice to bring them up to date. I’m sure there will be improvements. The clarity is good and the night mode is really nice. You really have to tweak the sensitivity if you live in the city or get ready for a hundred notifications a day, but it’s pretty good so far. Thanks.

Unable to use Cam Plus. ***UPDATED REVIEW: Spoke with customer service tech who helped me try out a few things to remedy the error. Didn’t work that first night, as my app still wouldn’t show the updated firmware version as available. He had me send in an app log to see if we could get anywhere with that. This morning, I got notification from the app that a firmware upgrade was available and now everything is working without a hitch! Really impressed with customer support. They were incredibly prompt with replies and very detailed in what steps to take to fix the issues. Definitely one of the better customer service experiences I’ve had. Very excited to use the cam and app with full function! //Original review: All setup, firmware updated. It will not allow me to assign my subscription service to my camera as it keeps giving a Firmware Not Supported error message. Super frustrating. If I can get that remedied, my rating will be higher.

Trashing it after 3 years. My Wyze cameras worked well for two years, until the company began pushing users to subscribe to their paid cloud storage. I had bought an SD card for both cameras to avoid that recurring cost. But now, changes to the user interface mean that SD card users have to go through new steps with each “upgrade”, which has meant going online to ask other users how to get the cameras to operate again, or trying to find an answer through their awful customer service. With the last change, parts of my navigation needed to replay videos were “grayed out”, but the new “play” icon wasn’t functional. So I’m getting alerts of new events, but again, no way to replay them. I could live with the frequent crashes and screen freezes, and I hated that almost every time the app updates, it makes you find your password to log in again, but now that the cameras are totally unusable, into the trash they go! I’m going to Ring cameras. I’ll have to subscribe to their cloud recording and storage, but at least they don’t sell you SD cards first, before making them unusable!