LG ThinQ App Reviews

Garbage. This is my very first ever review of an app, but I feel I have to do it. I’ve tried Customer Service and it’s horrible. We have a lot of LG products and we overall love the product, but their Wi-Fi connection is absolutely terrible. We purchased a top-of-the-line double oven LG studio when I first put it in the Wi-Fi seemed to work then it went away. It appears to never connect however on my router when I do a test, it says it has a strong signal, and it happens to be very close to the oven. I’ve called customer service and they walk you through the very start such as plug it in make sure it’s run in do this do that and you don’t have anyone with any really good technical expertise there so you end up doing the same thing over and over and it still doesn’t work I can’t get it to connect for nothing. I think it’s the app is stopping it or the way they have you connected it I also have a studio microwave that had the Wi-Fi icon illuminated for some time but now that’s went away totally but miraculously when we run that microwave sometimes I get an alert on my app so I don’t know if that’s something new or what it seems to have a mind of its own anyway stay away from this Wi-Fi connected products. I think there’s nothing but garbage until they get it refined or get people to understand how to make it work.

Limited. This app does a fine job of letting you know the temperature of your LG fridge and freezer so long as you don’t mind it being completely inaccurate. I came home from vacation to a smelly, room temperature fridge/freezer (a 2 year old unit) yet both the app and the fridge door panel let me know the temps are 37 and 0 degrees respectively. In the app’s defense, I did get a text and email warning that something has gone wrong and I had better call for service. Not what you want to hear when you’re 2,500 miles from home. But since the app told me, and still does tell me, that my temps are perfectly fine, I wasn’t too concerned. I just ran a diagnostic thru the app and it let me know “Did not detect abnormal operation”. Tell that to my spoiled food. I had to throw away almost the entire contents and clean up the wet, gooey mess. A repair person is coming later in the week… so frustrating. I did give the app a generous 1 star for the only redeeming feature that does seem to work; the ability to alternate my large ice output from 3 balls per day to 6. The same ice maker incidentally, that had to be replaced about two months ago. Good grief, another poorly made appliance, and app, from a company I had high hopes for.

Great Icons, but still a little clunky.. The latest updates are fine. Watching the washer and dryer spinning while they are on is nice. But, as I said a while ago, how many times does one have to hit a delete button to delete a notification? Many iOS apps allow either a slide to bring up a delete option or, after selecting the items to delete, a single click on a delete button. Or, give the option in settings for a confirm of delete. Hey, it’s a notification about a wash cycle ending, not an issue about jettisoning a parachute! Thanks for all the work you are putting into it. But, as I said a while ago, how many times does one have to hit a delete button to delete a notification? Many iOS apps allow either a slide to bring up a delete option or, after selecting the items to delete, a single click on a delete button. Or, give the option in settings for a confirm of delete. Hey, it’s a notification about a wash cycle ending, not an issue about jettisoning a parachute!

They track and store all you personal information!. Read the new privacy policy before accepting it. It is really intrusive, they collect and share your identification, password and NETWORK ACTIVITY! I am deleting this app ASAP. So I just received a response from LG telling me how they take my privacy very seriously and would I like to update my review. Well here is my update: Clearly, LG does not take my privacy as seriously as I do since their privacy agreement that YOU MUST AGREE TO states that they can use ANY of you personal information including your name, address, email, password, network activity etc. and share it with others. Again, before agreeing to use the app make sure you read the agreement and are OK with them distributing your information as described in the agreement. I think you will be surprised at how intrusive it is. Update: Yes they are still tracking everything you do, everything you search for, every website you visit. the canned developer response is that they take your privacy seriously and they need the data to deliver a good customer experience ( or something like that). why do they need to track my search history or the sites i visit for that?! Do not install this app unless you want to lose your internet privacy completely!

Can’t live without it!. Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Sorry LG but hate the color—we call it Darth Vader. Good news! LOVE the smart technology! It lets you know when your laundry is done! It lets you know where you are in the cycle and how much time is left! It lets you know when it’s time to run the clean cycle! You can call a LG tech and hold your phone up and the tech can diagnose your problem and decide if you need a service call or not. And the guy that comes is knowledgeable, polite, on time, and stays until problem is resolved. I’ve had the combo in white at our previous home and had to leave it when we moved. We had a stackable washer dryer and I missed my combo so much I had to buy Darth. Actually I’ve had a LG combo for 4 years and never had a problem!! It dries great!( I read and follow the directions.) Their service tech said the problem was farther down the drain and he was right. We had the drain unclogged and good to go. BTW I do laundry every day 1-3 loads . The LG combos are workhorses and the smart technology is like getting both frosting and whipped cream on your cake!

Not a Smart app for laundry appliances. Went with an LG washer & dryer in part because they were supposed to be Smart appliances, with this Smart app that lets you control the appliances remotely. Not smart at all, really nothing more than a monitoring app. You still have to manually push the power button on the units, because you can’t turn them on with the app, and the power turns off almost immediately when a cycle ends. While standing there anyway I cannot imagine what point there would be in using the app instead of just pushing a couple buttons. Even as a monitoring app it’s buggy- washer time is frequently off by as much as 10 minutes- I’ve gone down there because it said there was only a minute or two left, to find out there’s 10 minutes or more. Dryer frequently sends a “dryer has been stopped due to a problem” notification when the cycle is complete. I picked this set in part because I expected to be able to set up a wash load, and start it remotely so it’s freshly done when I get home or get up in the morning, and to be able to fluff clothes left in the dryer without having to go down two flights of stairs to push a couple buttons, then back up for 10 minutes, and back down again. Not sure what the logic is behind this limitation, if they’re Smart appliances they should know not to start if there is a problem, just like my car. I will say that I really like the washer and dryer, but they should not be advertised as being able to be controlled remotely.

Endless ads, location tracking, bugs. Minimal features. There is really nothing redeemable about this app. Bugs in critical features, unnecessary invasive prompting for location, inescapable ads on every screen (even pointless non-native language ads). Deceptive notification defaults which opt you into marketing notifications. Broken features include: Signup: Text input bug which clears the username/password field on app switch. This wouldn’t matter if they supported the native keychain API but forget copying and pasting from a password manager; you’ll have to use their website to create your account. Product Registration: Enjoy typing all of your information, including photographing and attempting to upload your receipt only to encounter API errors and failure on the last step of submission. Notifications: I’m using this app with an LG washer/dryer. Multiple members can be added to a household and appliance status/control can be shared but notifications are not assignable by household member. This results in every member of the household receiving a notification for every single event. Eventually all members of your household will disable notifications because of the endless stream of irrelevant alerts.

Decent App, until today. Overall, this app has some deficiencies which could be improved, and until today, I would have rated it 3 stars - specifically, it would be nice if it cached information about my appliances (such and number of loads remaining until tub clean is required, etc.) to avoid having to access the cloud (slowly) to decide if or when I need to run tub clean. Similarly, stats about my washer and dryer usage are clunky to access and the display of the information seems straight out of the 1980 or 1990s. However today, I am unable to access any information about the washer when I press on it. For the dryer, I am able to. For the washer, it shows when it is on (standby) or off, but if I press on the washer the screen goes blank and then returns back to the main screen that displays all my devices. I hope this is a temporary bug, but I am unable to check any information on my washer at the moment. No error message is displayed. And I did try killing the app to clear it just in case. Update: washer info starter working again.

Refrigerator Diagnostic Feature Is Worthless. The ThinQ app is easy to use and intuitive, however, the refrigerator diagnostic feature is laughable and worthless. I am not bashing LG; I am basing my review on actual facts as recently experienced with it. The issue: Our 3 year old, expensive double door LG refrigerator and freezer suddenly stopped cooling. The refrigerator’s display panel did not show any problems with the appliance even though it was not cooling and there was no sound coming from the compressor or the fan. After trying the troubleshooting steps as listed in the owner’s manual, I decided to try the app’s refrigerator diagnostic feature. Well, the list of components supposedly diagnosed by the app showed that the unit was “working normally”even though it wasn’t cooling or even running. I tried it a few times and got the same worthless results. My point is, the feature is nothing more than a worthless fluke that LG apparently includes in the app for whatever reason. My opinion is that I believe LG has to know that the feature doesn’t serve any purpose for diagnosing refrigerator problems. Therefore, I highly recommend that LG immediately remove the refrigerator diagnostic feature from the app.

Tv and app doesnt link. Tv and app doesnt communicate was on the phone over and hour and the tech didnt know what she was doing. I seemed to have more ideas to resolve the issue than she. Most of the time was just waiting for her to type something and get a response. And still nothing i dont know what to do at this point. Im out of ideas being that she had almost none. The old lg app and tv was great. I finally got the app to connect after multiple attempts from December. But now the app turns on, and the remote doesn’t work. Everything is greyed out. And I’m really reluctant to call and guess somebody who is simply just gonna Google all the answers and not know how to fix the problem that is very hard to understand I come from an immigrant family and I believe in giving people opportunities but I’m afraid that they’re just trying to find the cheapest labor at the cost of these people having a difficult job and me wasting my time, not being able to resolve an issue that they’re not addressing the staff is not sufficiently trained because they don’t pay them.

Bad. Loads between screens slowly. Says products are connected that aren’t. Difficult to understand at parts which is worsened by the fact it hardly works. Leaving you to figure out which piece of the broken app is not working correctly. It sends me notifications for my dryer and told me when my dryer is done drying and it’s current status and “dry type” although whenever i click on the icon for my dryer it says “product not connected to WiFi network connect product and try again” and it automatically backs me out of the screen, although it’s still remotely telling me information only possible through WiFi. It shows WiFi as connected on device. I’ve deleted and retried. The first time i attempted to connect app and dryer it got stuck in network connection period for 10-15 minutes, I restarted the app and it went mote smoothly although I still am unable to remotely control my dryer. I downloaded this app because my dryer does not fully dry blankets anyways, and constantly stops early because of an inaccurate sensor reading And I’m tired of getting up and restarting it jus to prevent having a damp blanket. My dryer is only a little over a year old.

Nobody can give assistance. I have used this app for a couple of years. It was painful to set up initially, and glitches seem to be common. It only provides partial control for mini splits, but it was better than nothing. I could use the app remotely, which I appreciated. Today, I started the app to control my mini splits remotely, and nothing was there. There must’ve been an update that broke access to my account. I have no login information, and never remember logging in to begin with. But it’s been two years. I decided to start all over and set up a new home LG account using the app. When I go to register a device it says it already exists on my original Home account and a request is sent to allow me to approve access all of the devices under the new account. I have no idea where that request is sent, but I never get it and can therefore not access anything anymore. After four hours being transferred around through LG’s appliance centers, I still have no way to remedy this. There is no LG thinQ technical support! There is no link to assistance through the App Store either. What a PITA!

Sleep mode with no timer for window dual inverter AC. Would like to make a special request from the developers for future update I recently bought this dual inverter AC Which I think is wonderful it eliminates the need to install a mini split 100% there is a feature called sleep mode which has a timer i found it super useful for super silent operation and energy efficiency however Many people like me have had the need and i've heard They would like it to have an option for no timer at all like a permanent sleep mode option or we could call it "UltraQuiet Mode" where the ac adjust fan speed compressor, according to cooling need to the point where it runs silent 40-44 db 24/7 i like to run my ac 24/7 because it saves energy keeping the house cooled while also not being intrusive and when the timer ends i need to re adjust temp and re enable sleep mode, PLEASE add a ultra quiet option or no timer for sleep mode pleaaaaseee and thank you!!! btw i love my dual inverter❤️❤️

Misses the mark for refrigerator monitoring. In terms of monitoring a refrigerator, this app has a couple of missing features that take it from a really useful adjunct to the LG refrigerator down to a sort of nice to have provider of extra information. There are three useful things an app could do: show energy usage, monitor the current temperature, and monitor whether a door is open. This app does a good job on the energy usage but fails on the temperature and door monitoring. For door monitoring, it will keep track of how often the doors are opened over a day (which is handy for figuring how to reduce energy usage). Better would be to also show total door-open time. And while it will send an alert if a door has been open for longer than some threshold (like one minute), the real failing is that it won’t report the state of the door NOW, even after an alert has been sent. So there’s no direct way to tell if a door left open was closed after a couple of minutes or if it’s still open hours later with all the frozen foods melting. For temperature, all it says is that the refrigerator and/or freezer temps are “well maintained” which presumably means that over time the temperatures are staying close to the set points. But sometimes I’d really like to know what the actual temperature is RIGHT NOW; the app simply doesn’t provide that.

Almost works, but far from being complete. Nice try. Some of the features are actually good - being able to track mouse on your phone as if you’re doing it on a touch pad. However, there are lots of controls you don’t see — e.g. controlling the sound output. You can redirect the output to your smart phone. This is very nice if it works well. Alas. The audio is choppy - maybe a problem with my Bluetooth or network connection. But how come then my other Bluetooth audio works well? Also, once you use this mode and turn it off, the audio output goes back to TV. The previous mode it was set at was to use optical output. So, when I turn off the private audio mode, I don’t get any sound on my optically connected audio device. And the app doesn’t offer switching among audio devices. I have to reach out to the remote controller and navigate through the settings menu. If I have to use the remote, what’s the point of using the app?

What happened????. I loved (past tense) this app. One of the PRIMARY reasons we bought the LG Washtower was because of the delayed start through the app. A few months ago it would no longer allow me to set the delayed start. I had to uninstall the app, reinstall it, and then it worked again for a little while. Now, it doesn’t work again. I can’t use the delay function, which is only available through the app. I’ve uninstalled the app and deleted and reinstalled my washtower several times. The app is connected to the washtower just fine, but the delay function just doesn’t work - it just doesn’t register with the tower (it used to show the countdown on the washer itself). Here in California where electricity is higher than anywhere else in the country, the delayed start allowed me to wash clothes during “super off peak” hours. But now my LG washtower is just a really expensive set with no ability to control when I wash clothes through the app. I am SO disappointed.

Mostly Good for LG TV. I bought lifetime subscription to this TV remote and I think it works for some things but not channel changing. Volume ok and switch to other app but no channel up/down HELP Update #1 Developer contacted me via email with a quick response requesting phone settings and is working on correcting. This could/should be a wonderful addition as I have tried 4-5 different remote controllers only to find that LQ TV's only accept 1 device from typical remotes. Therefore, this is a game changer for me. All still works except channel up/down but they are working on my issue Second update-after 3 days no response but still hopeful. This is just what I need. Can be great for my TV Another update It has been a week and no further response from LG THIN Q. The only response has been them asking for my iPhone model which I responded iPhone 13. All I need is how to access or fix my phone app to change channels. IS ANYONE LISTENING ON THIS.???

GPS Location Tracking Forced. As is obvious with the recurring reviews mentioning the same thing, this app is forcing you to show your gps location or it will not let you use it. The developer response claims they need GPS for wifi connections. That is FALSE. I have plenty of other wifi connected devices that did not require my GPS location to connect via WiFi. I am extremely disappointed in LG for taking this approach to poach information from their customer base. Never force people into anything or you will have the opposite effect. Please don’t waste your time giving me a generic “required to provide a streamlined customer experience”, that is so bogus it only hurts your image further. Response to Developer Response: look, you obviously are not the developer and are going off a generic script for your responses. Tell the management and real developers we don’t want to be force tracked, doesn’t matter how seriously you take my privacy, it’s my privacy. Don’t hold the app functions hostage, and by extension the functions of the appliances I fully paid for. How shameless on LG’s part.

This app is awful. LG ThinQ App has to be the least thought-out app I have ever used. Half the time it’s non responsive and to move to another part of the app I have to close it out and then get back in it. The only use I have for it is to let me know when the load of wash is done and needs to be put in the dyer, and when it’s dry when to hang it up. It’s almost as if it’s an after thought brought about by 12 year olds in the their basement. The worst part about it seems like a non-complaint except it’s not: after I spent considerable time figuring out how to connect the washer and dryer to the wi-fi so that I could use the ThinQ app; I had to issue an “invitation” to my husband so that he could also receive notifications about when either the washer or dryer was finished, etc. After the latest updates, because my husband had the audacity to open the app before me, the products were moved to him and I had to get an “invitation” so that I could have it the way it was before. Only of course, it’s not. I am listed as a user in “his” house. Like its 1955, and wives don’t own anything or make any decisions; they just have to use it and be grateful husbands can provide them the use of such work-saving tools. Remote start has never worked on this app. There is no way to delete notifications like there was before. I probably won’t be buying anymore LG products because this app is crap

Lg thing app is getting worse with every update. The people working on this app should all be fired! They update it and half the stuff doesn’t work. To try to contact them is terrible with the way they set it up. They also now want to track you all the time. There is no cookie setting so you can choose what you will allow. It’s all or none with this app. If you don’t let them track you, every time you use the app. It ask you to allow tracking before the app will even try to load. With the last update the app no longer turns your tv on. I did pay for the premium version. It was a waste of money! Not sure how people that are this incompetent hold a job. I’m sure at some point they will get stuff working for a couple weeks before they do another update to get stuff to stop working for a couple months. At least I now have a different app that does most of the stuff all the time. It just doesn’t have everything this app claims to have ( if it works). Update 17oct2024 Not sure what they did now. You can turn tv on. But the rest of the features don’t work. If you use your phone to answer a text message. The remote totally stops working the only way to get it to hook up again is to turn your TV off and then turn it back on. This use to be my favorite remote. Not worth the money I paid for it.

Very helpful. Recipes are noise.. Our washer and dryer, which we enjoy much, are in our basement and with four kids in the house especially it can sometimes be hard to hear the machines turn off or the chiming noise that they make when they are done. The app is helpful to keep track of what’s going on without a trip down to another level. From the notifications, I also like that I know when my husband is doing laundry and I’m away from the house. I’m not sure exactly when they got added, but I feel like the recipes that now appear in the app are just noise. I don’t need or want this app to be Pinterest. I don’t need it to waste any of my time or attention with recipes. I can potentially see why LG added for homes with more connected appliances, but even if when had connected kitchen appliances providing me with recipes isn’t what I would expect. LG please stick to what actually helps customers.

Hard to connect but when it did…. It was like having a repair man right in the palm of your hands! Our LG refrigerator recently took a beating. My family and I were evacuated for 10 days due to the Oak fire here in Mariposa. 10 days without electricity and a fire almost engulfing your home. Just imagine what that does to a refrigerator full of food! I know all my neighbors and extended neighbors (who we just haven’t met yet!) know what I’m referring to! The smell and the mess! Our refrigerator has not been the same since! Never in the 4 yrs since buying it brand new, have we had any problems with it. But now? It currently just decided to warm itself! And no, it wasn’t in defrost mode! So I finally decided to give it one last try to download the ThinQ app and try and connect. After 5 hours (no joke! We have wonderful Wi-Fi up here in the mountains 🙄)I was finally able to connect and run the Smart Diagnostics! My only complaint is having to hit the Wi-Fi button on the display screen of the fridge a gazillion times! Other than that, 5 stars across the board!

Love it!. The only reason I gave it a 4 was because it had a lot of glitches to set it up, but now that we figured it out it’s awesome! My mom and I are on separate schedules, but in the past we would regularly bring our laundry in only to find it used. Then wait, wonder if it was done, go in, see it wasn’t, then go back. Then see it was free, but the other person wasn’t completely finished, etc., etc. Which I mean, that wasn’t awful. I have a lot of friends in other countries that do their whole family’s laundry every day by hand. Now with us being on the same account though, it has been soooo much smoother. As of right now, I checked to see if her laundry was still going and I seen that both things have been off for about an hour. So now I know they’re free. Much, much simpler! And I’ll get my notification in town that she is using the washer and I know that she should be done with it by the time I get home. Awesome invention. Thanks so much and now I’m going to go wash a comforter. ☺️

Greedy for info. This app is limited in its use for the appliances and is greedy to mine information from your device. This app doesn’t really control your appliances, but its main use is to notify you when a cycle is done. It’s not worth it for the trade off of why I think this app was really created for. It’s more efficient in getting your private information. It does more of that than actually giving you remote control over your appliances. If you’re using your mobile phone, this app will mine your contact information, your device information, your internet active, your personal data (such as first name, last name, date of birth, etc….), etc…. Much of this data this app mines is irrelevant to the operation of your appliances it’s set to manage. After agreeing to the terms of use and privacy policy consent, this app will have the right to pilfer through your personal information. Think twice about who you want to have your data and internet activity. Think about who they are selling it to. Why else would this app or company needs such data? Update: developer sends a response that they use this data for user verification. They don’t need my contacts in my phone for this. Everyone, review the user agreement. They are data mining us. It’s in the agreement. They don’t need this access to our phones or data to use an appliance or app like this. They are selling your information.

MEH. The only positive thing I can say about this app is that it at least tells you when someone has left the door ajar. And I GUESS you can find benefit in knowing when an IcePlus session is completed??? Not really sure to what extent it’s beneficial to get that drop down notification on your phone, but maybe someone would. Other than that, the ONE thing that REALLY could be useful, is nonexistent. It’s a refrigerator, right? SSsooo… Wouldn’t it be nice to actually SEE what the actual temp inside the refrigerator is??? Oh, it will tell you what the fridge temp is set to alright, but not the ACTUAL temperature. You’re likely storing meats or other items that can spoil at a given temperature right? Well, just because you set a fridge to 37 degrees, for example, doesn’t mean it’s actually 37 degrees in there. Especially when you have kids or lots of company and they’re opening doors constantly. Since this fridge is on our patio, I’d be nice to show BOTH temps (e.g. what temp it’s set to, PLUS THE ACTUAL INTERNAL TEMPERATURE). That’s not genius, just common sense!

Oven DOES NOT need cleaning!. Finally, when I went to App Settings, Product Notifications I got more than just a blank screen. I was able to set the Oven Needs To Be Cleaned to Every Month. I did a total reinstall a few weeks ago but still got the blank screen. However, it worked this morning. Getting notifications like Oven is Pre-heated is very useful. Old Bad Review I was awoken this morning at 4:30 AM by a ThinQ notification that my oven needs cleaning! I cleaned the oven last week and I’m still getting notifications. I’m very happy with my LG induction range. I like getting notifications for the timer and the oven pre -heating, etc , but LG, please fix this app. I got another spurious early morning notification again that the Oven Needs To Be Cleaned today. LG support previously responded by telling me to turn off the oven notifications. However, you can only tell off ALL notificationsI. I responded to them with why don’t you just fix the bug? FINAL REVIEW After reinstalling the app, I was finally able to access the settings and change the notification that the Oven Needs To Be Cleaned message from weekly to monthly. LG should just remove this or let it be turned off completely. When I open the oven door I can clearly see if it needs to be cleaned. On a positive note, I really like my induction range.

Don’t get this. This is a little long, but it is a full description of chaos. We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order. All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on.

Not at all Smart. Why a multinational corporation, in the 21st century, would develop such an incredibly powerless app for what I can only guess is a half-baked attempt to put Smart in their product marketing and that is all. The potential in having an app like this that could do soooooo many things things and it is reduced to a counter to “remind you” to buy soap. Once can set up, start, end, or even view the dishwasher status unless it is physically turned on. And don’t even get me started on the actual machine’s capabilities, or lack there of because I was only dumb enough not to return it before the return window closed. The machine itself works like them all. Cleans most dishes, not all. You still need to pre wash and soak. But the fact I have to push start AND close the door in 4 seconds or I have to do it again is almost as if the machine was designed by a government agency determined to make the user experience as painful as possible. If you are so bad at buying soap then this is your app. If you want it to tell you when it’s done, it will do that, but every person needs the app and who’s turn is it to unload? Well, would be great if it could do that, but it can’t. A fairly simple task can’t be achieved because LG blocks that status of “done” from actioning any other event. That means you can’t trigger it to do what you want to do because they won’t let you. That is just a waste.

Freezes A Lot, But Useful. For context, I use this app with our washer and dryer only. Took a couple of tries to get my washer to pair with the app, but once it did it’s been generally helpful. The end of cycle alerts are probably the most useful thing out of the gate. Haven’t tried the downloadable cycles, but might experiment. It does seem to freeze a lot (-1 star for instability), some features could use an in-app explanation (“Smart Pairing?” No clue what that did and had to look it up online myself (and it’s a cool feature I’d likely have overlooked—syncing the dryer with the washer allows the dryer to automatically select a cycle based upon the options you selected while washing) and I don’t know why there are random recipes on the home screen but otherwise adds to the utility and convenience of the appliances with which it interacts.

Never connects. After many many tries to connect to the washer and dryer it always fails. It makes it far enough to enter the password and get it on the right network and connect to the router, at which point it always fails. We are in a rural location with high-latency satellite internet. It’s possible it’s a latency issue, but we have multiple smart switches, smart outlets, a weather station and other IoT devices that connect. No amount of trying gets this app to connect with the LG machines. Jan 2023 update. Still one star. Stupidly they want you to change your password every three months as though my washing machine settings need to be more secure than my bank. Plus, numerous security experts say that frequent change requirements result in people choosing weaker passwords. Horribly old school. So I tried the Google sign in. That requires you to link the accounts. At the last step of that process, you have to hit the OK button and in about six tries that button never works. I have never encountered an app as bad as the LG Dumb Thinq app. Seriously LG, why even bother? I wish you would just build basic functions into your machines like time delay start.

Useless. This app is absolute crap. Will not connect to the weak Wi-Fi network from my washer. Has nothing to do with my iPhone. Everything is up-to-date and the phone itself is new. Once again a company that should stick to making appliances and not apps. Sadly this was a feature I was hoping to use but this feature is only to attract you to purchase the item but not actually work. Very dishonest by LG. Good luck with the app as well. Whoever designed it is getting paid way too much because it's difficult to navigate and it's difficult to troubleshoot. The feature on the face of the washer looks impressive. But believe me I'm standing here in front of it trying to connect to a brand new iPhone with a very strong fiber-wire signal coming into my house and yes I'm using the 2.4 G not the 5G because the 2.4 extends farther. However, the washing machine is less than 20 feet from my Wi-Fi router. I've got a computer and a television about 15 feet farther away that work perfectly fine.

LG Thinq for Mini Split AC. Dismal. 1% of use requires reboot of mini-split (power off AT ELECTRICAL PANEL, EG circuit breakers) to restore wifi connection. App hangs and must be cleared and restarted appropriately for 10% of use. For about 5% of use app hangs requiring a power off reboot of iPhone itself. When it does stay up and connect feature set is notably less than the wireless remote. EG you cannot turn off the light on the AC head — a requirement for bedroom use. Quite apparent nobody in IT at LG actually owns and uses the product using the app. Let us hope these guys don’t make avionics. I gave the app 1 star because it downloads and starts up. And now, there is more! LG just announced its privacy “Policy”. It’s not a policy it’s a requirement. There is no way to opt out of any of the things LG says they will do, which is to link everything they can find about you, presumably by invading your actual privacy anywhere and everywhere on the web, track you wherever you go and do anything they want with the data they find on you anywhere. AND, and, there is no way whatsoever to opt out of any of this appalling nonsense. I pray the European Union gets their teeth into these fellows and tears them up. I am planning to take this app off my iPhone and use only the unsinkable, unhackable, unabusable 100% private, infrared remote. I have lowered my rating to minus 10 stars. Draconian, Medieval, hysterically unbelievably insane “privacy” policy from LG IT.

Never Again!!!. I will never purchase an LG product again and if you’re smart, you’ll never purchase one to begin with! The company refused to service my brand new LG washing machine that gets stuck continually draining on the last 2-5 minutes of any given cycle. The machine has to be manually paused and unpaused to complete the cycle. My video of the recurring incident was also not accepted and I was very rudely hung up on by their one of their incompetent customer “support” reps. Now I’m stuck offloading these machines that are only just months old. There needs to be much tighter regulations on all of these con artist companies passing off subpar products at excessive prices that do now stand behind there garbage products. As for this app’s Smart Diagnosis feature, it’s nothing more than a tool for LG to back out of plainly visible problems with their products that are not detected by the ThinQ Smart Diagnosis tech. And “Developer Response” don’t even waste your time with a generic and useless response to me. Your sole purpose for any response is for damage control of the LG brand so other readers will think you actually care about your customers.

One issue with Setup on our Fridge. I had one small issue with setup on our new Fridge; when our downloaded the app and followed the instructions, everything was going great at first. I was able to connect to the Fridge’s WiFi link, and when it asked for it’s password, I entered to one the app told me to enter, and the Fridge kept rejecting it, saying it was the incorrect password for my Fridge. I tried numerous times with this password after resetting my phone, the app, and my network, and each time, I kept getting the same error, so I contacted these the manufacturer and was told the password for my Fridge was totally different than the one the app was saying, so I started the setup again, with the new password this time, and it was accepted first try. I was then asked to connect the Fridge to my Home Network, which was no issue, and then the Fridge went through all of it’s updates and other connections, and I was good-to-go.

With LG app. I think it’s irelevant the app I have not downloaded the app for my washer and dryer o my fridge o my tv I have thin q app but just to register my appliance and someone have access to my account and and they will turn on my tv o my washer with fill the water I complain with LG and send messages and get any response and once I again I complain bc my dryer I did manual everything and the setting was change and it’s annoying that the developers don’t realize that everything it’s smart but at one point can be control from outside when you don’t have the app to set up and you do everything manual and I do love my LG but I’m complain because I want the attention from the company o the developers to fixed the issue not for me but for everyone maybe the have the same problem, I do love the LG product but I’m annoyed with issues I hope you guys listen the customer and maybe do something thank you.

App WAS good. Update is not intuitive or functional. We bought a WiFi enabled LG range in March 2020 and I installed the app on my phone. Worked great, intuitive, no problem (and I love the stove itself.) It’s nice to get a notification, if you’re in another part of the house or outside, that the oven is preheated or the timer is done. Now in late October 2020 I’m forced to download the app update. Now I’m trying to clear the notification history, because at least with the previous app version, the range stops sending notifications at some point unless you clear notifications. With the previous app, the procedure for clearing notifications was intuitive. But with the new version, I can’t for the life of me figure out how to do it. Sure, I can create “rooms” for my many LG appliances (just kidding, I only have one). Never mind that a simple list of appliances would serve the same purpose. But a basic task like clearing notification history? Nope!

It works but very limited functionality. Nice to use the app to power on and off my LG air conditioner remotely and adjust the temperature and schedule an on and off time. Would be nice to be able to schedule it to cool to different temperatures on multiple scheduled time periods throughout the day and different ones also on different days to schedule it to cool down during different expected weather temperatures on it's own automatically. Also would be nice if their was a widget for iphones to be able to easily and quickly turn it off and on from a widget instead of having to open the app, clicking on the device, then waiting for it to load everytime. Also would be nice to be able to have the option to get notifications when device is turned off or on manually by other house member when not home for whatever reason you don't want the device being turned on when you are not home.

Constantly need to restart app to use. Imagine designing an app that works the first time you open it. You use it to remotely turn on your appliance, which for me is an AC. It works smoothly. You close the app on iPhone and it’s a background app. Later on, you want to turn the AC off. You go to the app icon, tap on it and it opens up. What you see is this animation right in the center of the screen that cycles through various icons such as an appliance symbol, a wifi symbol, and other symbols that are not rememberable as I write this review. You cannot use the app while this animation goes on. It’s meant to be a cute little sign that it’s loading. You wait, 15 seconds, 30 seconds, 2 mins… surely the “loading” will finish. Nope, it’s stuck in an infinite loop. Did your programmers forget to put in a break or forget how to use loops. So you have to force the app to close completely and then reopen it to use it. It has come to the point where when I need to use the app I open it, use it to turn on my appliance, force close it so when I open it when I need it I can use it in 5 seconds like a remote is meant to be used. LG, if you need a real programmer let me know.

We need an app worthy of OLED. Revised review - I can now turn my 2020 CX OLED TV ON!! Thank you. Remove advertising and speed up app launch and maybe 5 stars... Let me start with my biggest gripes about this app which I have used for 10 months. 1. Time to launch - FIRST you go to the LG splash screen where you then choose the ThinQ App, then wait for it to launch and tell you your television is disconnected from the WiFi network, or you are not connected to the same network. Time elapsed: 10-12 seconds on an iPhone 11. Typical launch time on my other audio-visual apps (TIDAL, YAMAHA, SoundHound, etc.), 1-2 seconds. 2. Either the TV (2020 CX OLED) has no network wake function (can you imagine on a $2K TV?), or the programmers haven't thought that people would like to use their apps to TURN THEIR TELEVISIONS ON. I would like to use the app to turn my television ON! 3. LG thinks that they can use this app as a marketing tool, so in addition to the long launch time, every now and then they splash some sales information up before you can use the app. The app is functional to do almost everything I need it to do other than what I have noted above.

Not great…. We have newer LG Fridge, Oven, Dishwasher, Washer, Dryer and love the appliances but this app has problems. It’s ok for monitoring them but when it comes to simple functions like CHANGING THE CLOCK on Washer and Dryer, forget it. The Oven lets you sync clock to phone and works, but not the W/D. No option to update at all. Firstly, WHY is there no option to automatically adjust for DST? Why is there no setting for Time Zone? Why can’t I manually set the clock on the app NOR the W/D either? I tried emailing support about this but got lame response first saying to toggle clock Off/On. That didn’t work. Eventually they just got to the point that they wanted to remove the device and re-add it. A joke to have to do that. I tried the chatbot about changing the time and it just came back and said “that feature is not supported “. This is one of several problems with the app. The other one that is annoying is it doesn’t keep up with changes. You turn a switch on or off. The appliance beeps and acknowledges the change but the app just spins and eventually stops spinning but the switch doesn’t change and now shows the opposite of what the appliance is set to. Great intentions here but poor execution.

Appliances are wonderful, app needs some fundamental changes. The appliances are awesome. When my fridge dies, I’ll definitely get an LG. However, as a software engineer, I must say that LGs app should focus on real world customer needs not cutesy things. This app could be so much more with a little customer analysis. Examples: 1) why does the microwave light turn OFF when I light the stove? It was on for a reason, there’s no justification for turning it off just so I have yo turn it back on again 2) we are connected to the internet. Why can’t you set my clock for me? 3) starting the fan when I light the gas stove? Nailed it. Good job. 4) not remembering that I DO NOT want that annoying video-game style jingle to play when the microwave ends and keep that setting after the power goes out? Bad 5) not allowing me to specify silent mode during appliance setup but making me dig through tons of settings to find it? Also bad 6) not allowing a access to spinet mode through the front panel? Even worse. I have to use the app for that? Why? 7) how about notifying me when the microwave is done after a long defrost cycle - I could be down doing laundry and would like a nudge. Do, in short, prioritize and build your backlog of features for your app based on how your customers will want to use it. This requires personas and use cases and actual customer interaction and research. I don’t see that having been done here due to these basic cases being missed.

Are LG WiFi enabled products worth the hassles-No. We have now owned our LG washer/ dryer nearly a year and have struggled to overcome issues with the app and the ThinQ product. Unless your are a network technician I would suggest you move on to a more rugged and thoroughly test WiFi enabled product line. Issues like trying to get your washer and dryer to recognize your home network and stay connected plague us to this day. The app focuses more on trying to sell you consumable products like detergent etc then enabling you full control over your washer and dryer. On the latest iteration of the app they removed the ability to delete WiFi notifications of washer or dryer completed. If you think you can get help from LG customer service then think again. The overseas representatives have a worksheet process that they step through and if your issue is more complicated than they can resolve you may as well go consult your local clergy for a blessing on your machines in the hope of getting them to work. Would we buy a LG product again. O, we would not. We have scratched our plan to replace the fridge, oven, dishwasher and microwave with LG and decided to select a well known competitor to upgrade our kitchen. Sorry LG, you have lost me as a customer for all my future purchases.

LG ThinQ app is a lifesaver.. It seems that even though I am working at home, I am busier than I was when I was in school teaching. I use the ThinQ app even more. I can remotely run a load in the washer or dryer and get reminders when the cycle is complete. I particularly love the choices to download into the machine from the app. I just wish there were a few more options say for workout clothes as they are made of special fabrics. I am wearing my fitness outfits more all day now that I am stuck at home. They never seem to dry on delicate but I am afraid to ruin the stretch and moisture wicking fabric in a regular cycle and there isn’t such a cycle in downloads. Since this initial review, I have had lots of trouble with the app connecting to the washer and dryer. I can never remote start from the appliances and when I choose an already downloaded cycle, the app tells me that I have to use the washer to turn it on. I never know if I am actually using the downloaded cycle until it starts to animate on the phone. Then the remote light will light up on the washer. I have asked for help through the app or called repeatedly over the past year but no response.

It’s ok. They have a long way to go. They need to seamlessly provide instructions to just connect wifi and register the product through the app. I now have like three registrations for the exact same product because nothing is networked together within LG. They must have forgotten how to do that. If I register the product on the website, then I obviously don’t need to register it via the app. They just don’t link their own websites and applications together. Why show the cooktop when we can’t ever control that? And why provide remote control to a range in the first place? That just seems very dangerous and a potentially huge safety violation from the NFPA. You should have focused more on setting the clock automatically with the wifi internet connection above everything else. Hopefully with some smart firmware updates, it’s not too late to achieve that obvious advantage with a wifi connection. The clock should never blink when the power goes out and is restored, we have smart meters to tell us when the power goes out, I don’t need the annoying flashing clock on the range to remind me. Other than that, everything seems to be functional, but they still could certainly improve the applications performance and automation.

Works ok with smart oven. I have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments.

Useless APP. 3/23 - Now (4 Star) - Apparently the problem was my Spectrum WiFi Router. I purchased a mid priced Netgear Router and everything seems to work now. Neither LG or Spectrum Tech Services could identify what the problem was, although they were both supportive and tried their best. 03/19 - Still (1 Star) - not working. Talked to LG Tech Services. They blame it on my Spectrum WIFI Router. Talked to Spectrum who says no way since Apple AirPlay / Casting works every time. Check out all the poor ratings ThinQ gets. 😱 Gonna return this LG TV for a Samsung TV unless the LG People resolve the issue. 😀😀 Original Post: (1 Star) 😂😂ThinQ software can’t manage communications with my new LG IOS TV. The TV communicates on the 2.4Ghz band and my Apple and Windows machines all use the 5Ghz band. Tech services suggest I connect to the 2.4Ghz band when ever I want to use ThinQ. Since the newer WIFI routers automatically assign the connection channel that’s not possible. Besides that, who would want to switch between bands to use ThinQ anyway?? My 10 year old Printer and IRS drivers doesn’t have this problem. Come on LG.

Doesn’t work half the time. I use it for my LG smart tower (washer/dryer) and most of the time, it doesn’t work. Even if I can verify that it’s connected to our Wi-Fi (which never has connection issues with anything else), it constantly tells me it’s not connected to Wi-Fi and I can’t control it from the app. For example, today I washed towels on normal cycle instead of the towel setting because I couldn’t get the washer to connect to the app. I turned the washer on and even tried to force it to connect by pressing the remote button on the washer itself but it just beeps and doesn’t connect. So, I had no choice but to choose between the few options provided on the washer itself. As soon as I started the normal cycle, it was connected to the app and showed me how long it had left. What’s the point of that? By the time it connects, I can no longer stop the machine and choose a different cycle because it freaks the washer out and wastes water. It’s really such a shame when you spend over 1000 dollars on a product for the handiness and convenience of the app the company advertises but the app hardly works correctly.

Nice feature with one problem. It is nice to have other load options to download to the washer for more of exactly what the type of wash is. It also cool to be able to go do anything around the house or the lawn work outside and have a notification sent to my cell phone that the load is finished. I don’t have to keep an eye on the time or be around to be able to hear the tone of the washer being finished. This all is the same for the dryer as well. The only thing I can’t figure out is why I can’t do a remote start of the units. It really isn’t an issue since it takes a person to load the clothes and put the needed detergent in so I’m right there to turn the unit on. But why even show at the bottom of the app “Remote start off”? If I can’t even turn that feature on no reason for this. With two weeks of use now though I’m very happy with my purchase of the LG ThinQ washer and dryer!!!

Don’t buy LG and expect support!!!. If only zero star was possible they would get it. Bought their 4K 50 inch TV because it states it is HomeKit compatible. HomeKit and their ThinQ app only work when the TV is on, you can’t turn the TV on from either once it’s off. I’ve emailed their tech support and got generic response that was no help. Spent 70 minutes on the phone with tech support and they had never heard of HomeKit, needless to say she couldn’t resolve the problem but said a supervisor would call back. Guess what, they never called. Called them back after 5 days and spoke to 3 different reps who had no idea how HomeKit works and couldn’t resolve the issues after 1 1/2 hours on the phone . She then said I will transfer you to higher up tech but actually transferred me to Apples tech support. Do yourself a favor, LG does not support their sales so pass them by and buy something else. Life is not good at LG Response to LG’s response- Well yes this does seem like an issue for your customer service team. That’s exactly why I’ve called them twice, spent almost three hours on the phone with them and spoke with four different representatives none of which could resolve the issue for the ThinQ app or had any knowledge whatsoever of HomeKit that doesn’t function. I gues you didn’t fully read or understand my first post. Surely there is a more advanced tech team that actually has a clue how your system works, maybe consider having them contact me

Typical LG Software. Pretty much useless right from the beginning. I get notifications when timers expire on my cooker(s) - great! But I have ears and who in their right mind can abide the atrocious bleeping from the oven (or any of the “musical” chimes from LG equipment) itself that you need a buzz on your Apple Watch too! Emails sent to let you know there are reports on the diabolical state of my oven and that it’s in desperate need of cleaning (it’s not: I have eyes) contain links that don’t work on a desktop browser: open them on a hand held and it just opens the App Store. I ALREADY HAVE the damnable app installed! The fridge? Those reports are marginally of more use than those from the oven(s) and there’s nothing (thank heavens) for the almost $2000 cooktop I bought. Nor the dishwasher. Phew. The functions in this app are disorganised and way too much of a muchness without providing any real useful information. The UI/UX is as bad or worse than the “logic” on the control panels (for the dishwasher, fridge, cooktop, microwave, and oven, all LG) that I own. Whilst the equipment is robust, does a good job, and looks good, the software aspect is atrocious. “Don’t bother” and save 350MB on your handheld device is my advice.

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Great versatile machine. I love this machine as a washer and dryer , very versatile . I love that I can check how long my machine has without walking down stair and outside to check if it’s done . It sends a little message to let you know when it’s complete . There is a section in the app that tells you when your tub is due for a clean… perfect My only negative at this point is I have had a few leaks , probably my fault for not cleaning a filter . Apart from that perfect .

App made by a 4 year old.. Zero stars. More flaws than a high rise. (Say it out loud it’ll make more sense) To start with, it won’t connect to my washer. I tried everything the troubleshooting section said and still won’t connect, then it directs you to fill out a troubleshooting form to get some help, but if you are still connected to the LG wifi (of course you are, literally seconds ago you were trying to connect the washer) it comes up with an error that you have no internet connection and deletes your form you just filled out. This happened twice in a row. It’s been 30 minutes trying to connect my ‘smart’ washer 😕

Life is not as good as they want you to believe…Waste of time. What a load of rubbish! Completed the setup process (my device was now visible within the app) I clicked the device icon in my app to inspect washing machine features and it promptly stated the network connection wasn’t available and the device was instantly removed from the app! Later saw in the manual that once you complete a cycle with the phone it won’t let you manually use the machine from that point on hahaha what an absolute joke!!!! Not to mention a total waste of time. It claims to be a smart feature but there is nothing smart about this process in the slightest. Machine works just fine manually operated so I won’t be troubling the app any further.

Fantastic dryer. The heat pump dryer is amazing not only does it save time emptying the water collection tank it drains (with the tube supplied) but is amazingly quite. The drying cycles are more than you need and because it has an 8 star rating I can use it at night as our solar unit has saved plenty of power during the day. All in all what Choice Magazine said about the LG heat pump dryer is spot on. Great buy!

Fantastic!. I was at my wits end with my washing machine not completing a cycle and was thinking how much it would cost me to call someone to come fix it. I downloaded this app, connected my machine to it and did a diagnostic, and low and behold it told me the drain filter was blocked (yikes - found a doggy poo bag - not used, clogging up the drainage filter). Cleaned the filter, machine works great, and I saved heaps of money!! Fantastic l!

Main screen is slow to update and cannot be trusted. Main overview screen usually shows status of all aircons in my house but after app update this feature is unreliable and very slow to react showing incorrect status. It says aircons are on when they are not and off when they are on. This is very bad for when I am not home and want to set correctly. This is so unreliable, I might as well not have this feature and should have gone another brand. This was working fine before the app update. LG things should get better not worse. Very unhappy having recently bought 3 new aircons for this feature for it to be taken away with an app update.

Terrible. This app is absolutely horrible. Just spent near 2k on their new Robot Vacuum R9 Master and I can’t even connect it to Wi-Fi. I work in IT so I know my way around all things technical, yet can’t get the app and product to link. Product support have canned responses which are unhelpful, there is no troubleshooting documentation on the web that is remotely useful. Why sell a high end product and then fail at the finish line like this? Now I’m going to have to go back to my retailer and have to sit there while they fumble to get the unit to work. Then they will no doubt give me another unit for to get on the merry go round again.

Lg ThinQ ap. This app saves time and saves alot of hassle for lg products. Plus you have alll your serial numbers put away on a single device. I know when my loads are done on my washing machine or when they will be done and I don’t need to go and check. Love useful features for things like 30 min dry or extra rinse, remote start so I can start the washing machine remotely while away. Enjoy all the features for other lg products like the tv remote for when u can’t find the actual remote. Just whip out the app. Tonnes of useful reasons why I love ThinQ app. Integration convenience…

Good app. This is a good app. I love the additional washing/drying cycles I can download for my machine. One downfall is not being able to turn on remotely due to safety (in case door is not closed). If there were a workaround or simply an error that could be shown on the app for if the door was not closed and the app was trying to start the machine - at least for the times when the machine is actually closed it could be remotely started.

Handy!. With my housemate burning her food so intensely that the plate it was on exploded in my brand new microwave on the first ever use of it while I wasn’t home, my brand new microwave has smelt constantly burnt inside ever since🤬! It was great using the Smart Diagnosis to double check that there aren’t any actual defects with it - just the awful smell!!

Love this!. This app (along with the new LG machines and dryer ) is a game changer! I can check to see how long the cycles have to go,remote start,change or pause cycles and it reminds me to take the clothes out of the dryer so they don’t crease! Works perfectly with our wifi and I don’t know how I ever lived without it! It keeps a track of energy usage too. Very happy with this, thanks LG!

Needs attention. So since I’ve bought my washer and dryer, I’ve loved having the notifications for when they’re finished, BUT, every time a new notification comes up, it adds to the previous notification. So I have a little red dot, on the app, that says 89. And to clear it I have to go into the app, delete notifications (which also needs fixing) which deletes the 89 until I do a load of washing tomorrow and it says 90!!! Please fix, super annoying.

Microwave Oven “Convection” and Air Fryer. This microwave is expensive but worth every cent, you can diagnose faults with the app and if needed send to the service team. It is a Microwave It is a Convection Microwave It is a Smart Inverter Microwave It is a Air Fryer It is a Steamer It is a Dehydrator It is a Inverter Defrost It is a Slow Cook Oven It is a Standard Oven that can be Preheated It is a Griller It is a Sensor Cooker which uses a Combination of the above Functions based on the Sensor Cook selection I have been using it every day and I have had it for 3 days, it just cooks everything perfectly like Frozen Chicken Breast Nuggets, it defrosts them perfectly with the Inverter Defrost Function then cooks them with the Air Fryer. The Frozen Nuggets were cooked with one simple Sensor Cook Selection Selection. I would recommend this product to everyone and move the old Microwave onto the Shed so the boys can cook pies.

LG think with the robot vacuum cleaner. I don’t like the app at all together with the LG robot vacuum cleaner. You can’t use it for 2 floors, as it doesn’t save the maps from upstairs and downstairs. The charging station is downstairs and every time we use it upstairs it forgets about the downstairs map, or it starts to mix up the downstairs floor with the upstairs floor and it also forgets about the ‘no go zone’. Even when I save the maps as back up maps. I also don’t like it that you can’t edit the rooms yourself and mark the areas. As we have windows ceiling till floor, so it marks our garden as a room as well.

Terrible user experience. Trying to login on the web browser often places you in a loop which sends you a password reset and becomes frustrating very quickly. A new appliance like a fridge requires you to connect to its built in wifi: the instructions in the manual are out of date. The instructions in the app are slightly better however the password format is entirely wrong: it's incorrect and you can not connect. Further frustration on something that should be less stressful! This is not the future of home connectivity at all!

Overall Good App but better AC integration required. ThinQ seems so far to be a good app but there a few fundamental items / issues that need attention please with respect to ducted AC integration: 1. Whilst I can set schedules in the ThinQ app I am unable to set the temperature, mode or date ranges (seasons) for the set schedules. Can this feature be added please it is the reason I brought the wifi dongle to connect to ThinQ? 2. schedules I set via the controller do not show in ThinQ schedule interface and vice versa. 3. When I sync ThinQ it clears the controller set schedules that spent ages inputting because I couldn’t do it properly from ThinQ (refer item 1 above). Please look into and rectify ASAP. I think they would really improve ThinQ capabilities in an ever growing home automation segment.

Updates have made the app, and my LG machine, useless.. Before opening, the app loads of pop-up requiring that I except a new set of terms and conditions. However, when click and continue on that pop-up, all that happens is the pop-up appears again. I cannot progress, and I cannot use the app. My washing machine settings cannot be updated and the settings that I use is now not available because the app is broken. This is exactly the kind of terrible development that gives smart devices a bad reputation. I recommend that nobody purchases an LG washing machine based on this.

LG app. App was easy to download- struggled at first to sync the machine to the app. Realised that the app wasn’t telling me password was xxxx but rather the machine wifi address numbers used twice. Finally got the machine and app talking and it’s been super easy to use. I like being able to remotely start my machine from my phone.

Minimal features in the app. I have the GF-V570MBLC (508L Fridge/Freezer with insta-view and craft ice function) I would expect with a fridge of this calibre to see current temperature in fridge and freezer as well as set temperature. (It only gives you if the current temp is good or not good) It would also be nice to see analytics on ice production and water usage.. Not just filter status. Otherwise I am really enjoying this fridge and the app is easy enough to use.

Extremely disappointed. I went my specific washing machine because I could control it through the app and turn the load on from work exactly how I would when home and the come home and hang it as I used to have it finish just before I walked in. With Covid I have been working from home so haven’t needed to use the app. Have recently gone back to work and now what is the point of having the app. I can turn the load in the machine on but can’t change a single setting only able to use LGs premaid settings. 2 lts of water for a load of washing for three people is never going to be enough. No point in even having this app anymore. To say I’m extremely disappointed is a complete understatement.

Overall good, but still a few things to improve. Overall it’s good but a few things to improve: - For air conditioning can the ability to name the zones? Right now only listed as numbers and I can’t always remember the number. The zones are flashing when you open sometimes it doesn’t work at all continues to flicker. Very annoying as function is not working correctly if this can be fixed? - notifications never clear correctly and every time you open there is a back log of notifications.

Half baked and unfinished collection of bugs. Update to my previous rant. This just gets worse. Now it forces periodical password changes. This is my air conditioner, not a f$&@“ng financial institution. I don’t want to change passwords on all the registered devices. What a massive and unnecessary pain. ............... Seriously LG, this app is garbage. Even worse than the previous air conditioner app that you no longer support. Takes forever to load, the energy monitoring feature is always reporting a 'sever issue'. Poor layout, with primary features buried several menus deep. I don't know LG didn't get a professional company to build this, rather than the teenaged nephew of an employee. I seriously hope they get some cross platform integration such as Alexa sorted shortly.

Where is the smart diagnosis. So the other day my new LG fridge with smart diagnosis freezer froze up for no reason I go on the LG website and it says I have to download an app so the fridge can tell my phone what’s upsetting it before I call a technician so I search the App Store for lg smart diagnosis and this is what I get. So I think ok let’s give it a go so I downloaded and sign in then all it does is say downloading product information, I think it’s just a glitch so I delete and reinstall but same thing 5 attempts later still not working. I guess I’ll have to pay someone to come and look at my fridge.... thanks LG for your so called convenient tool

More technology that doesn’t work. Built a house that came with an LG air con as part of the package. Was told that I could control the air con via an app on my phone. Worked for about 4 months then one day it just decided to disconnect itself with the app saying it couldn’t find the air con anymore. Managed to reconnect it about 2 months later. Lasted another month before disconnecting for no reason. Tried to contact LG but gave up when those clowns clearly had no idea. Of course, their call centre is in the Phillipines- go figure. Builder and multiple air con companies gave me the run around and now I’m left with a piece of technology that in principal is great but never works. Just another case of the average joe having to suffer simply for not being a technological genius. It’s 2019 LG... if your technology doesn’t work and you can’t be arsed fixing in an appropriate time frame then stop selling the product.

Absolutely fantastic washing machine. This is a replacement for out 10+ year old LG machine which was great. We have that to the kids as still working. The new machine is just as good as the old one with the extra benefit of wireless remote control. I love how we get notified on my phone when the washing is done (so I don’t forget). Love the Quick 30 min wash on cold. Works a great. Highly recommended.

Below expectations, slow, unreliable. I had great expectations when I bought my new LG air conditioner which I specifically chose because it had built in Wi-Fi. Unfortunately the app is a gimmick for a number of reasons: It’s super slow (seems to want to download plugins each time it’s used), making it useless as a remote control. The app is not fully functional- for example, when scheduling a time to turn on, you can’t select the mode of operation (cool, heat, dehumidify). The most commonly used features are not easily accessible (consider hiring a UI designer). The app frequently has to be re-paired from scratch with the aircon unit because it seems to forget its config. Power outages are one of these scenarios. It throws a “network instability” error when other apps on my phone still work just great. There’s no support for 5g Wi-Fi, so you’ll need an older Wi-Fi access point to hook it up. Hugely disappointing that something that should be simple doesn’t just work.

LG ThinQ Diagnostic Tool App Review. The App works well. It’s easy to use but I found care must be taken to get the timing right when pressing button 4 - which activated the audio recorder timer on my ‘phone. After a few attempts I found that pressing into step 4 WHILE I held the freezer button down got it to work well. The fridge makes a noise like an old dial-up internet connection and the ‘phone records this noise to ascertain and produce a diagnostic reading. A bit fiddly, but it does work ... and it’s free which can’t be bad!

Love the machine. Good app too!. I don’t know much about technology but the thing I love most is the app will tell you once the wash is finished and I can quickly take it off to hang it dry. I can also see how much time is left when I’m out and about. Only complaint is the app can be buggy and sometimes doesn’t work too well and can be slow in opening it up. Perhaps the LG can look into this matter? Thanks!

Poor update. Very disappointed with the latest update. I used to be able to make changes to the settings of the dishwasher and start the cycle, same with the washing machine. Now I have to be there physically touching the machine. Takes away the point of the app. TV’s connected to the app have to be turned on by the physical remote before the app connects and even then that doesn’t work half the time. Tv controls have because unobvious instead of “right there”. I find myself ignoring the app and feel others should to. It’s not convenient anymore

App is broken. This app was working fine for over 2 years until the most recent update, around 15th September 2023, it no longer detects my washing machine. Asks to register with LG and then cannot seem to connect to the device at all after the all of that process. What is disappointing is that a system which was working had been broken and we cannot download cycles to the washing machine, wasted my time and the end result is that of dissatisfaction. I request you to please fix the app, else at the least roll it back to what it was prior to 15th September 2023.

LG stick ThinQ vacuum. Very happy with this product after having Dyson V8 for over 8 years or more! I love this LG because it is easy to use without holding down the trigger. This LG Stick are easy to follow instructions & has a very strong suction picking up my cat’s fur & dust. After searching on the web for a good stick vacuum & found that LG is next to Dyson.. I didn’t want to get another stick vacuum with hold down trigger until I came upon LG & went to HN store to try it out!. I love it when LG has an apps to following it up. I would highly recommended this LG ThinQ stick Vacuum.

Infuriating technical support. The app build quality is pretty good, it looks nice and it’s simple enough to add your appliance. What isn’t working is push notifications. I have tried several times to contact technical support and jump through their troubleshooting requests and still nothing is being fixed. I work in Tech Support myself and my customers would be furious having to deal with this. I get emails late at night and very early morning with some very broken English and difficult to follow instructions. Some have even asked me to enroll into an Apple Developer program to provide diagnostics. You can’t expect your end users to be able to do this - especially considering their Developer program costs $149/yr. Not happy with the service. This app was a reason we chose LG over an identical competitors model.

App is ok but machine could be improved. The app itself is fine. My issue is with the washing machine itself. Why do I need to push the “remote” button every time I load it up just so I can remote control it. Just be on all the time. It also doesn’t help that the button is hard to push and you need to hold it for a few seconds. Also once you’ve set it to remote the lid is locked and you cannot add more clothes.

Frustrating. I bought an LG fridge so I could use ThinQ. It constantly loses the connection so I have to reset it. The instructions leave a lot to be desired. Bought an LG washer dryer (loved my old LG washer) the instructions are not intuitive. The manual didn’t give any useful info so I tried the app and again impossible to follow and I had to get support to help connect it. Time will tell if it stays connected. I worked in IT so am very technology savvy so for me to find the app and instructions difficult means for lay people it would be impossible.

Terrible setup - just doesn’t work. Standing next to the fridge. Successfully connect to fridge wifi. During the so-called setup the wifi turns off while the apps says it’s configuring the device. Yeah, right, while it’s wifi is off. Finishes and says it all worked! Yeah, nah, of course not. Can’t delete the home network to recreate it with different security setting. Do this as often as you like, it’ll gaslight you it worked every time. Never works!

Provide useful but untrue info. I got an issue with my washer that it got stuck in the spinning cycle for quite a while. I didn’t notice it until 3AM in the morning. It showed 8 minutes left for ever. I had to manually intervene the washer to help it end the cycle. The app doesn’t record the start time of the cycle. It only syncs the time from the washer and adds it to the current time. It doesn’t recognize that something might be wrong and it takes abnormally more time than expected. I want a push notification for failure far more than telling me it successfully finish a cycle. I also examined the energy monitoring, but sadly it showed that this cycle used the same energy although it got stuck for hours. BTW, I can only see the comparison, but I can’t see any detailed numbers, or even the unit of the energy. By far, this app can only save me a few steps from the washer, but provide nothing more

Great reliable product. Had this LG dishwasher for 6 months now and it’s been easy to use and give us fantastic, consistent results. It’s a daily workhorse with a 6 member household it has its work cut out with a variety of wash cycles to suit our needs. The best is the interface with the app to remind of when the rinse aid needs topping up to when a suggested clean cycle is due. The delay start is an extra bonus.

Great but….. Love the app. Love all the information I can see (and know when the family are using it when I’m at work) The only issue I had was I was logged out randomly a few weeks ago and could not log back in at all. Tech support could not help me and I wasted a lot of time on both the phone and messenger service and the only advice I ended up getting was to create a new account. Not the end of the world. I have done so and am enjoying once again my phone telling me when to hang out the washing and secretly turning off the TV when the kids won’t do as they are told.

Handy notifications. I am only using the app to monitor my washing machine but being notified when the washing is done is enough to warrant the 4 star rating. On top of that being able to load a downloaded cycle and monitor the cycles for cleaning is awesome! Why remember when it can inform you when it requires intervention. I feel more LG products in my future…

missing: power saving feature of AC. seems a bit buggy. i use this app to monitor usage of several AC split type. Saving power usage is MAJOR CONCERN . The AC unit has function of “power saving mode” at 40, 60 or 80% of regular usage .... We use that all the time. Can’t do in the APP 😢😢 BUT - the app - cannot control that “power saving” feature. THAT IS NEEDED... The app can only control - fan speed , temp, and on/off .... at least it does show real-time power usage. DESPERATELY NEEDED !!!

Buggy poorly designed app. ThinQ has a lot of promise but frankly is executed poorly. Connections to your network are flaky, things don’t work as they should, and it’s constantly frustrating. You can’t rename rooms and there’s no such room as a hallway in the robot vacuum cleaner capability. The robot also struggles to get under beds, My dryer and dishwasher constantly disconnect from the Wi-Fi network. Basic functionality like remote stop start isn’t available. Your left with basically simply monitoring the progress of a job you programmed on the washer or dryer or dishwasher. Finally be warned that LG Support is next to us useless. And the company has a very non-customer focused attitude. As you can see, I’ve invested heavily in LG technology and I wish I hadn’t I could do better with something else and a company that cared about improving its products

Unnecessary. All I want to do is link Bluetooth to my new AC, so I may use my phone as a remote control from another room in the house. I tried setting this up but I grew tired of giving permissions to basically everything. Asking for camera use, for location services, for wi-fi, for email with full name and age. Why do you need my full name and age? I just want to use my phone as a remote control device. Why do you need access to my camera? My location? I have other products and their apps which let me use phone as a simple remote via Bluetooth. Mirabella for my lights. Panasonic for my TV. They’re not asking for access to my camera, location, wifi, name and age, email. Why is this so complex and invasive? I’m not asking to join an ecosystem of products to control all devices. I simply want to be able to turn on/off my AC in the kitchen while I’m sitting in my office. What matter is it when I was born? I bought an AC, I’m clearly not 6 years old. Have a good day.

Poorly designed initial steps = frustration. I select to login with an LG account. Screen helpfully gives the option to enter login details and either login or create an account with those details. After recording the email and password in my password manager, I click create account. 1st f’ing question? Enter your email. I type that in again. 2nd f’ing question? Pick a password. Switch to password manager, retrieve password. Switch back to app and...we’re back at the ‘choose the account you want to log in with’ page. Don’t developers realise that entering and re-entering data on a phone is time consuming and difficult at times, especially if you have to remember and record passwords? Why would you want your app to waste your users’ time the first time they use it? Didn’t go any further than this because given those first steps, the rest of the app can’t be that well thought out.

Waste of money. Bought an LG split system. Was talked into buying the 200 dollar plus wifi attachment for it. Was told to down load this app as it will allow me to operate the air con whilst I’m not home. Have resisted the product 3 times now and then every time I open the app it just say cannot find.. biggest waste of money ever. Thanks LG. Also tried to go onto LG website for support, once again biggest waste of time as there is no support to be found for this... when is such a large company going to listen to people and resolve these issues and have their programs operating as they say they should be. Would be great for LG to contact me to resolve this issue but I won’t be holding my breath..

Promises Much … but. I have used LG ThinQ sporadically over the last couple of years. At first sight it looks slick and highly functional. I have a houseful of smart devices including lights, switches, LG TV’s, HiFi, airconditioning and very recently an LG Front Loading washing machine. NONE of my LG devices can be consistently and reliably controlled by the ThiinQ app. The LG TVs can seldom be turned on or managed remotely - despite strong WiFi and wired Ethernet connection. My new LG Front Loader’s status does not update reliably either. All-in-all the LG ThinQ app LOOKS capable but always seems to disappoint. I am also sick and tired of seeing LG advertisements on the home page asking me if I would like to buy an LG Vac. No ! I just want to manage the devices I already have and if that worked well and seamlessly I would go searching for an LG Vac - it would sell itself.

Update the App’s not-so-smart diagnostic function. It’s really weird when you have to rely on a print version of the fridge manual to tell you “Eco Freeze” is now “Vacation”! Wouldn’t have been able to run the “Smart Diagnosis” otherwise… And while it promises this will diagnose all the issues for you, it all depends on your wifi etc etc etc. Not sure what the benefits of having this app are tbh as I don’t need another Home app

Great app, poor functionality. Been using the app for a while now with a few LG appliances that work great for our smart home. The app allows remote control which is helpful if your especially lazy. The only problem I’ve had with this service is the load times, sometimes taking several minutes to just launch the app. When using Google home the app takes so long to respond that most of the time google will fail to connect saying LG ThinQ not responding. Otherwise a very good app just need to fix the slowness.

This collects too much data. I bought a new TV. In order to install TV Apps, I needed to set up an LG account, install this app on my phone, and then give this phone access to location services. When I checked why it needs location services, it claims it needs them to check the weather! I don’t need my tv to know the weather, and if I did, I could set a location myself. I just want to install tv viewing apps. The demand for information here is very unpleasant.

App issues. Downloaded the LG app, never worked correctly from download, rang LG support, could here chooks and kids in the background while speaking to the foreigner LG support guy, 100% unprofessional LG, very hard to understand, no result after speaking to him so ended up removing and uploading the app again, has worked fine since, your LG support on phone is useless. Will not recommend LG products

Limited Fuctionality. The app in itself is good in terms of stability, however, the available options when you add an appliance are extremely limited for this day and age. I have a few appliances from LG and I usually have no use for the app for items like refrigerator or washing machine as mostly they don’t require an app to be used. However, I also have an LG ducted reverse cycle system and to make it wifi compatible you have to spend extra money. Yet, the options available on the app are so 2010. You cannot select zones, you can’t even create multiple power on and off schedules for everyday use. The schedule is for a one time use which defeats the purpose of creating a schedule in the first place and the time it takes the app to load the information is very slow. Overall, I would say a long way to go before this app can be classified as a good app with adequate features especially when it comes to air conditioning.

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Bring back the old LG app!. LG ThinQ APP does not work for sound bars that just use Bluetooth. Thank God I got mine at Costco. I’ll be returning it.

Great app. It’s great to get so much info about your lg appliances

Frozen. App opened and just kept looping thru product icons. Couldnt do anything

Broke APP! Please go back!!!. The new version doesn’t work keeps crashing. I don’t care about cool wallpapers etc it was working before you broke it.

Major privacy issue. Why does the app need to know my precise location just to register a fridge? If at some point I need service, I can provide my address then and there

doesn't start on m1 macbook. pls fix

Works 1%. Connected to my tv and sometimes I use the app to turn on the tv if I can’t find the remote. Works about 1% of the time

Vraiment mauvais. L’application ne fonctionne pas sur IOS L’ancienne version était bien meilleure

No IOS support!. I just got off the phone with LG who state that they no longer support iOS!

Doesn't work as advertised.. Cannot download extra cycles for the washer dryer.

Deleting. I love the app but your can’t delete the notifications since the update

Can’t delete notifications. I no longer see a way to delete old notifications (when washer & dryer have finished their cycles)since the update. PLEASE look into this!! I don’t need months of old notifications cluttering up the app! I can’t imagine why you wouldn’t allow us to delete these!?

Needs Hey siri update. The app needs to be able to add a Apple “shortcuts” so I can say hey siri turn on air conditioner or off or set temperature to 19 degrees

Very awkward to use. Things I don’t like: 1. Intrusive: The app needs internet and location services to start up, as well as giving your birthdate to LG to get an account. 2. When setting up a washer, you need internet to start the app or add a device, then at the right time you need to flip network settings to connect to washer... then flip back to internet... it’s rarely clear what connection you need to be on I Would much prefer a Bluetooth option with just a temporary connection to adjust the washer, so that I can get functionality without having my device online.

Need to create an account? No thanks.. I’ll spare you from my personal data LG

Done with this app. Have no way to turn my tv off and now you are doing matenece on the app how am I supposed to turn the tv off.

Garbage. It took a while to get it connected to the washer and dryer originally although not much useful. After the recent update, the app forgot the equipment and cannot even “+ “ nor access the menu. LG software is garbage.

???. Don’t really get the point of this app to control my SmartTV if I don’t even have the option to turn it on from the app

It was a mistake. I think it was a mistake to upgrade from a good app that works well to this version where it is very very very slow

Tap On not available for iOS. Why would you create an app for a product and not support the features on IOS?? Millions of people use iOS and your excluding a huge market

App is garbage. App connected to brand new fridge, yet doesn’t connect to LG devices that are 3-4 years old. (I own five LG appliances) Barcodes attached on appliances are apparently not the right ones to scan for ThinQ which makes ZERO sense to have to go hunt for another barcode on a machine somewhere. Secondary option to add without barcode and use local LG device wifi is horrible. (Using iPhone15 Pro with iOS 17.7)

Cannot login anymore since update!. Please fix!!! Tried deleting and reinstalling app but it won’t let me login anymore even after password reset!

I can’t access app doesn’t email verification code so frustrating trying to sign up. Can’t sign up no verification code

What is this app used for?. The only thing i can do with this app is know when the laundry is done I would have liked to be able to turn the dryer back on without going back downstairs

Quit on Start. I can no longer open the app after the latest update.

Air conditioner. Just purchased a air conditioner. Happy with the unit so far... kinda early to really give a review. But what I’m reviewing is the Smarthinq app. I went through the set up and registered the unit fine. Connected it to my wifi perfectly fine. Went to use the app and it showed unit off when in fact it was running. Had no control options. Contacted LG via their live chat only to have my problem answered with.... there technical and engineers are working on the problem but at this time it the app doesn’t work with their air conditioners. Seems to me they shouldn’t be selling the product with this advertised wifi feature. Maybe get the app working before you put the feature on the box itself. Seems I bought a bogus selling feature. Not happy about that!

Location required.. This app requires location to add new appliances. This goes against apples developer guidelines. I don’t want my location divulged to this app developer. Privacy please! Apple Guideline 5.1.5 - Legal - Privacy - Location Services Update: LG excise is that it needs location to search for wifi. Rest assured, location is only used to search for available networks when connecting your LG products over Wi-Fi. ^LG"

Doesn’t work. Fix the app

Smart thinQ. Pretty cool feature, worked great

Worst updates. Last update is nor even opening the app

Télévision. Aucun moyen de faire reconnaître ma télévision sk9000. Aucun moyen de l’associer avec Google home. Vous devriez apporter des corrections. Ne me sert pas à grand chose.

Dryer. Works well

Always need to quit app. If I haven't used the app in a few hours, when I go back to it I can't make any changes until I quit the app and reopen it.

Useless on iOS. “Tag On” feature doesn’t work on iOS making the app essentially useless. Gave one star because zero star not possible.

LG Front loader washer. Washer works great but don't expect the “downloadable” cycle to work in Canada. They sell the more expensive washers here in Canada - quite happily - but when I called customer support because the feature wouldn't download, they told me that feature doesn't work in Canada - LG hasn’t bothered to program the app to download cycles for the washers they sell here. They told me they were “working on it” in April 2018 ...4 months later and still nothing.

Doesn’t work at all.. Tried installing multiple times on different devices. Doesn’t work.

Doesnt work. I’ve tried to connect this app to the Internet to be able to pair my appliances but every time I try to says “check phones internet connection” even though I am connected to my 2.4 ghz wifi I’ve tried many different things even making another 2.4ghz network and nothing will work

No IOS support. The app only works for smart diagnosis with IOS and not for the Tag On function, which is an integral feature of the washer. Super disappointed by this, as I had planned on using these featured.

Demands precise location at all times. Apple should ban this app! There is no need to know my location. What does my location have to do with changing the jet dry function on my dishwasher?

Pretty Convenient. In essence this App does what it should, alert you when your wash is done. Also you can start your wash when you want to. I’m having a hard time hooking up the dryer App for some reason. I would like to have this one up and running too.

App Crashes. App won’t open since last update

New update bugs - Nouvelle application bogue. Since the recent big update the app keeps crashing and I can’t even add my laundry and dryer machines because I needed to erase them to make the app stopped crashing. I followed all LG’s online advice, nothing seems to be working for me to help me to add my two appliances on the app. - Depuis la récente mise à jour, l’application n’arrête pas de « crasher » et je ne peux plus ajouter des electros sur l’app parce que j’ai dû les supprimer pour aider l’application à fonctionner correctement. J’ai suivis tous les conseils de LG en ligne, rien ne fonctionne.

After update app doesn’t start. The app has always been laggy, slow and obviously not designed with iPads in mind, but at least it loaded. After the latest update, the app starts and immediately closes. Completely useless now. So (not) happy I spent the extra money for an appliance that has app integration.

May not work with ‘Private WiFi Address’ on, Turn it OFF!. So, I futzed around trying the add the flagship LG portable AC unit (the &850 CAD one) for a long time & the LG ThinQ app not being able to ‘see’ the unit on WiFi before I realised it might be because I have “private WiFi address” on under the ‘info’ symbol on my home WiFi. Turned it OFF, and the LG ThinQ app worked flawlessly. Might be a coincidence but man, I felt like a dummy. I can build gaming PCs but that tripped me up haha. Anyway, works now. If yours isn’t working try that? About the app: works fine, a bit slow to load but once it does, I can see what temp it is in my home from anywhere in the world, & adjust the temp. Happy with the app & the AC unit!

Unable to add new device after service repair. No matter what I try I can’t get my dishwasher to connect after service repair. Deleted the old one and tried to connect a new unit and although it connects to the devices wifi, there is no option to move forward to the next step.

Limited features in Canada and on iOS. Unfortunately, as other reviewers have mentioned, “Downloaded” features and “Tag on” abilities are either limited of non-existing Canada or on iOS. It’s very disappointing when international companies selling products internationally artificially inhibit their products from working depending on the country, for no apparent reason.

Very Handy. A nice touch. Nice knowing when a load is done without having to go down two flights of stairs to see.

Update no good. Why you do update before testing it!!

I’d like more options. I’m unable to use App if the appliance turns off... you can’t turn back on and dry clothes for 10 minutes as an example. You have to go to the machine itself and turn on... so, you might as well hit the other buttons while you are there... I do like the app telling me how much time is left and when machines are finished they’re cycle...

Won’t work. App won’t open since the latest update, please fix!!!

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Great Application, Great Features. Give the company some credit. They programmed their supplies to work with our smartphones. The application might have some minor glitches, but it works great otherwise. The setup process was super simple. Just hold a button and do some tapping and swiping on your phone. So far, it’s working great. I have one complaint, though. I was brought to some warranty verification screen when setting up the pair of machines and then got to: Internet Connection Error. I tapped cancel and couldn’t get back to that screen. Possibly that happened automatically? Anyways, the rest is working great. I just got a notification that my washer is done, I’m gonna go unload that. Have a great day and trust me when I say this app is great. Bonus Feature: This application can sync with the Google Home app once you set up your appliance(s). ;)

NEW TO LG THINQ. I have had my new washer and dryer about a week so I'm still learning all the features. I do not believe when my washer was set up the steam function was taken into consideration as from looking there doesn't seem to be a split from the water intake that leads to the dryer? Not sure why this feature was left out of the set up but somewhat disappointed. Additionally, the dryer seems to leave clothes somewhat damp which is an issue with mildew so I have to keep drying until the clothes feel dry. Hoping the issue is going to work itself out after learning more about the features as I had to jump right into doing laundry since I had been without a washing machine for over a week. I would recommend this pair to anyone looking to replace an older model as my last LG pair lasted 14 years.

Silent alert is useless to me. Just got my smart laundry pair. Took two phone calls to support to get WIFI connect. I should have tried the dryer first…that manual had decent instructions - the washer was so confusing it was useless. Even the LG tech got confused and we ended up having to reset the machine, which required finding the right circuit breaker (gee…I smarter installer maybe would have pointed out to me that I’m never going to get to the electrical outlets to unplug these units if I don’t add a power strip first). Anyhow - FINALLY, after over an hour on the phone with tech support, I’m connected. And now I am getting 4-5 stupid notifications from the APP about dumb things like how lint clogs are the cause of house fires. Ugh. But at least it works because I want the notifications to tell me when the washer or dryer finish a cycle since they are on the other side of the house. Well - it notifies me. But THAT notification is silent. ?????? No where can I find an option that shows different choices. But - I did find a way to stop that nonsense notifications. And I have to wait til Monday for support since the ThinQ people get the weekend off. This is better than what I had coz I can keep an eye on the APP and watch the time count down. But still…WTF? I have zero confidence in getting a resolution.

Lousy. First let me say, I have brand loyalty but to brands that make good products and are consistent. It’s amazing how an app can make you lose confidence in a brand. A business that’s supposedly trying to lead in technologies should have an app that works, right? I downloaded this app when I got my InstaView fridge. Seemingly it worked fine, since August. For the past however many weeks, all I see now in the app is a welcome screen that says “Network Instability” and “Can’t connect to the network. Check your phone’s internet connection and try again.” What kind of foolishness is this? My phone’s internet connection is fine. I have strong WiFi and cellular signals and have no other difficulty with any other app. And I can’t even get past that lousy welcome screen to figure out what else might be going on. Maybe it’s a iOS update thing or a ThinQ update thing but it needs to be fixed. Makes me not want to buy any more LG products if I can’t use an app to monitor them.

Kristin. I have had the LG Thin Line since July 2020 And only one problem with shelving that needed to be corrected and it was taken care of quickly & successfully. I really bought it for the ICE BALL feature as I had been doing them myself for years…..so this was a HUGE benefit. I really like the glass door quick access to things used constantly; however, it turns out not to be appropriate for whole milk as it does not keep it cold enough to prevent the milk from turning sour far ahead of the expiration date on the milk. (We adjusted by storing it inside the refrigerator on the first shelf.) I really like the adjustable shelves as I store things of like heights. I get so many more items into the refrigerator with this helpful feature.

App still requires a password even after connecting external login. Not a very well thought out or well built app at all. Also, filled with bloat that most people won’t want or care about when all you want are notifications when your washer/dryer is done, for example. I build apps and websites for a living and I’m amazed that they STILL require you to enter a new password even when you sign up and set it up so that you login using a third party account (like Google, Apple and etc). Makes the setup process far too complicated. Plus, the app has a bug were if you let iOS automatically populate the password for you when signing up, it gets immediately cleared, so you have to manually exit the app, go into your passwords (for the newly generated password), copy that password, then come back to the app and then manually paste it into the fields, when it was already getting pre-filled (but then cleared).

Still Figuring It Out. I’ve only been using the app for four or five weeks. This started when we started having trouble with the refrigerator. I immediately connected the fridge to WiFi. The app has a decent way of connecting with support. But the connection is not immediate. If you want immediate attention, you need to call them but that will take some time, once connected to an agent. The only notifications, through the app, I seem to get is when somebody puts the fridge on “ice plus” or when “ice plus” goes off. It reads the fridge diagnostics but I’m not sure how helpful that is. I can’t tell if it sends the diagnostics when I contact support through the text app. I’ll update the review as time goes by. Hope I can say more positive things as I learn more but if nothing changes it will decrease the number of stars.

Dysfunctional App. This app works for 2 min, once a day, before freezing or shutting down. I don’t know how it has 4.5 stars. Maybe it’s the new update causing these issues. But I have only been able to add the washer and haven’t been able to add the dryer because of how often it times out, errors out or just plan freezes. Once an issue occurs, there’s no going back. I close out, restart my phone, blow air in the charging port and stand on my head and this app still won’t load anything, let me change settings, add a device, nothing. Awful. I hope this isn’t a foreshadowing of your appliances. ———————————————————————- Developer responded wanting me to go into the Chat LG and describe my issue. Unfortunately the chat it won’t let me get any further to talk to someone. It keeps asking what model of appliance I have and there’s nothing in the app about the app. Having same issues. Give me a more direct way to reach out v. sending me to some AI bot.

Needs live activities feature for Lock Screen. Loving my washer / dryer and this app so far is pretty decent. But I think there are a few additions that could really be useful. First feature that would be a great addition, would be the ability to have a “live activities” tracker on the iPhone Lock Screen like people can do for timers, sports scores ext. I would love to be able to glance down and see the remaining time for both my washer and dryer. The second addition I would love to see is for the timers to also be listed in the widgets on the Home Screen, or at least just a little more info then just a shortcut button to your device. Lastly, and definitely a big one, there needs to be more descriptions on temperature / what each dryer selection is actually doing. It’s very brief and hard to tell exactly what I’m doing with each option. Thanks !

Helpful. Turns out my laundry load was too small and so the moisture sensor thought the load was dry. Even though that’s not a system malfunction I appreciated that the tips right after the test suggested this happens normally with small loads and suggested I use a timed dry. I think it was helpful to run the diagnostic right after the issue, it’s programmed well enough to troubleshoot the contextual situation apparently and suggest appropriately for it! The only reason I didn’t give it a five was that the last time I had an issue, the heat wasn’t working at all but it still said all was well, even though it was being powered, eventually I reset all the circuit breakers and cleaned lint that was lodging under the lint trap. I think the circuit breaker reset was the trick that time. Overall I’m thankful for the system!

Terrible App. I spoke too soon. The wi-fi stayed connected for a few days and now both W&D say disconnected. Why? Neither the W&D or the modem has moved. Nothing has changed. All other WI-FI devices in my house work. UPDATE: I tried again the next day and did the same steps and this time I was able to connect both the washer and dryer. I’m now receiving msgs to my iPad when the W&D cycles are complete. I bought a smart LG washer and dryer. Tried connecting them using the app. After 2 hrs I gave up because I was so frustrated. The app finds both machines on my WIFI network. I select my 2G network and enter the network password. Errors out saying no internet connection. Mind you I have two TVs, iPad, phone, multiple security cameras all somehow connected to the internet. The W&D are located on the other side of the wall from the router. BTW the app directions for connecting are awful. Really needs work.

Not very smart. I had an issue with my icemaker, and the app kept saying no issues! It is happening again, leaking, stopping to make ice and yup, no issues. I also have remote start on for my washer dryer, but it keeps saying it’s not enabled from the app, but the power is on at the unit stating it is on the nob! Waste of energy for energy efficient appliances. Also, it is nice it tells you to replace filters, but what would be really really helpful would be to tell you the model of the filter so you don’t have to go 10 other places looking for the stupid numbers. App isn’t very user friendly. Update: I need my freezer serviced again but i cannot use the concierge. When it asks me what my problem is and I type the issue in the box there is no way to save my information. It is absolutely useless. As with most people I work during the hours that their service is open and they aren’t open on the weekends. I can not believe how pointless this app is for this. Life is NOT GOOD

WashTower. We purchased a washtower a few months back and have had some issues connecting the machine to wifi and the app but luckily got that all figured out. Things were running great until lately when I try to use the remote function in the app for the dryer when I got to select time dry it use to have a scroll option to select how long you wanted the run the dry cycle. Now that scroll option is completely gone and there is no way to select any time in the app at all. I can still select on the machine itself but sometimes I want to run a cycle longer than 60 minutes which I can’t select on the machine and can’t select in the app anymore. If this issue could get fixed that would be amazing!

Unreliable, barely works. The user experience for this app and the webOS on my TV are both awful. This app works as intended probably 15% of the time. Sometimes it connects to my smart TV, most times it doesn’t. Mirror never works, and it always fails to connect to my Apple home as advertised. If multi-tasking and you come back into this app, it disconnects from the TV and will have to force restart for it to “work”. Turned to using the app as the UI and WebOS on my TV are really cumbersome, laggy, and all task native are overly complicated. I have a 55” LG smart TV in my living room. When looking to replace the TV in my bedroom, I went way downmarket to TCL. I paid half the price that I’d pay for a similar LG. I will say that while picture quality leaves something to be desired, the UI and app to control the TV always work seamlessly every single time, complete opposite of my experience with LG devices and apps. Will not be replacing my 55” with another LG.

Notifications are nice. Update: I originally gave this app 3 stars because of some limited functionality, but the developer responded that it was due to safety standards and beyond their control. I’ve changed it to 5 stars because the app works just how it is supposed to. The notifications are the best part; since our washer and dryer are in the basement, I can’t hear the buzzer, and getting the notification that they’re done is a nice piece of mind and great time saver. My original review: The notifications are great, but the app lacks the ability to completely run our washer/dryer. When a load is done the appliance turns off and I don’t have the option to keep the dryer tumbling. The options for temp/time/etc are also a little limiting.

Totally not working. First signing into the App does not allow auto-fill. Just flashes after insert then then the screen locks up. Had to reinstall twice. Manually typed in user name and password, but now they don’t match. Went to reset password and discovered that the first character automatically capitalized. After recognizing that was able to sign in. Went to add device (Oven). First wanted to join my local network then indicated device disconnect from “device network” [LG_Oven]e072. Went to settings selected join [LG_Oven] and was asked for password. LGs instructions state just repeat the last four digits, which I typed in. And got incorrect password. Went through troubleshooting procedures on the App, including unplugging oven. Still not able to connect device after repeating above procedures. Selected 1:1Support input my issues no response. LG seems to be less technologically advanced as we are led to believe. I am extremely disappointed.

Misleading App. Update March 2023: this app is useless for knowing what the temperature actually is inside your fridge + any real issues like the compressor is broke. Apparently, this is only for SETTING the temperature. My parents are in their 90's. My mom told me the ice cream was melting in the top freezer drawer; I did the smart diagnosis, it said nothing was mechanically wrong, but the door had been left open. Told my mom to make sure the doors are shut; next day she said everything in the fridge was warm. Smart diagnosis still says nothing is wrong, it tells me that the fridge is at 37° and the freezer is at -1°. I go to the house and sure enough fridge is warm and most of the food is spoiled; if the smart diagnoses had worked correctly, I would've went over the first time and saved the food. Lost hundreds of $$$ in food!!!!!! Conclusion: App is only good for when the refrigerator is working to set the temp, alert you if the door is open, activate ice plus, and reset filters. Original review: Does almost everything. Only thing I would like added is the ability to turn the door lock on and off remotely. I use this app mostly to monitor my mom's fridge, they are always hitting the wrong button and changing the temperature by accident. This app helps me keep it adjusted properly. I also get an alert if they leave the door open. I have the same fridge and I can turn on the ice plus remotely if I know I will need more ice and it's ready when I get home.

Hard to Review an App that doesn’t even open. So... I bought the “ThinQ” dryer. Nice dryer. Love the functions, etc. I don’t regret that piece. For s#!+s and giggles, I thought I’d try connecting it. Downloaded the iOS app, opened it, and can’t get past the login page. First tried the Apple ID. No go. Created an LG account on the webpage, verified the email address, and account successfully opened. Opened the app, logged in with the LG account. No go. All I see is a white screen with “cancel” on the upper left and a retry circling arrow on the upper right. Neither selection works by the way. Even set the phone down to give it ample time to figure itself out. I guess it was meditating because nothing happened. Despite it all, it just can’t find itself. No amount of walkabout or soul searching is going to help this dryer make a connection with the ether. Rebooted the phone, too. Three hours later, I “thinq” that I’m just going to use it as a not-so-smart dryer that doesn’t want to socialize online with my phone. It’s ok. Rejection isn’t always bad.

Support is non-existent. I have an LG washer and dryer two TVs and air conditioning unit. anytime I have to contact support on any of these it is a nightmare. My latest nightmare is trying to connect my air conditioner to the thin Q app. When I call LG everyone says they’re not trained for this device. They transfer me to another department and give me a phone number that says that they can help me and it always tells me to go online for support. Anywhere that I try to go online for support there’s nothing. The instruction manuals are ridiculous. And my local installer is just as clueless. LG is good at making products but that’s where it ends. They don’t wanna support anything, they don’t have the support, they don’t have train people, they don’t have good customer service. If they could fix these service issues they would be one of the best products out there. Literally their lack of service is what’s holding them back from being amazing. But my recommendation as of right now is they are a nightmare.

App got an overhaul recently and is worthless now. *EDIT after they responded to my review with a hopelessly generic PR response: I hate this company and app even more now There is no longer any way to refresh the status of connected devices. When you first open the app, it shows all connected devices and their current status. For example, right now my app tells me that my dryer is done in 2 minutes. But when you click the device to get more info, it gives you completely different, more accurate info - my dryer currently tells me it has 15 minutes left. On the home screen, there is no way to force refresh the status, so it’s completely misleading and worthless unless you click into every single device manually, which involves some loading time. It’s pretty standard practice for apps to allow refreshing by swiping down and holding it - but apparently LG is way behind the times, as the overhauled app does not support this functionality

LG: Stop advertising in notifications. The app is fine. (Don’t really need any notifications from refrigerator) But for the last few days, app has been harassing me to launch the app to win a 77” tv. This is awful and cheapens your product and brand. If I got that message in an email, I would declare it spam. Only send notifications that I ask for. Door left open or filters need to be changed. Asking me to launch the app to maybe win a tv is NEVER what I am asking for and will only encourage me to turn off notifications. Stop doing that, fire whoever suggested that,and apologize to your customers to maybe earn back some trust Update: LG pointed out that notifications can be customized to remove marketing notifications. Don’t recall being asked during initial setup. Would assume most people don’t know it’s there and are receiving these messages. Still likely a bad experience for most.

Great app to go along with a great washer. This is my second LG front load washer in 12+ years and the new 5500 series is performing great so far. I wasn’t too excited to use the app because I thought it was going to be underwhelming at best. But I installed it anyway right as I was installing the machine. I was very surprised to see how intuitive it was, the amount control you have and information it gives you. And on top off all that, the UI is also very well done. From cycle count, energy used, setting up custom cycles, alerts when wash is done (also links up with Alexa to announce when cycle is complete), tub cleaning reminder, diagnostic warnings, software updates, and mich more, the app is something you should take advantage of for sure.

Better than I thought!. I’m a techie person, but I really didn’t think I needed an app for my washer/dryer, until out of curiosity I installed it. I must admit that I really enjoy having it now. It was a bit confusing to connect the device. I overlooked and misunderstood the part that required adding the last four digits of the found appliance 2x as the password during setup. I thought i was supposed to use the last four characters of my WiFi network name. After re-reading, I figured it out. Like anything new, it took a few days to figure it out. I’m sure I could have learned it more quickly if I just read the manual. I like how the app allows me to register my appliances, upload the receipt, and as a bonus I got an extra year of warranty by registering! It was a promotional thing, so it may not be available when you read this. It’s June 6, 2021 today. The only things I don’t like are the ads for refills, but I can live with that. If you are reading this, I hope you enjoy it as much as I do. I’m looking forward to having more connected appliances in the future. Good job LG!

Better. Apps got a lot better over the years was extremely sluggish and glithy when started off and the layout is better, I'm glad they went back to the separate remotes for navigation when the pointer and buttons we combined that was a terrible experience. There is the issue of the TV showing up as off when I sometimes try to control my TV, and I usually have to close and reopen it so it can reconnect. The voice assistant being built into the app is a nice touch even tho I don't use it much. Also accessing the navigation probably takes 1 tap too many. Would be great if thru allowed u to control the tv while on a different network i was able to do that on Samsung smart things app which is a direct competitor so it is possible

I got my response finally. Here it is: “ Hello! Thank you for bringing this to our attention. Oh, of course! I can walk you through it. Here's a tip I'd like to share with you that helped a similar customer achieve a long-term resolution. First, I suggest you delete and reinstall the ThinQ app before you proceed then follow the guide I made for you below: 1. Turn the unit off. 2. Unplug all the power cords, leave them unplugged. 3. Turn off your circuit breaker, leave it off, as well. 4. Please go back in front of the unit, let's start with the dryer, with the power disabled, press and hold the START/PAUSE button for 5 seconds. Then do this on the washer, too once you are done connecting the dryer. 5. Turn the circuit breaker back on and plug all the power cords back in. It helps reset the unit. Now, let's do this again, once you activated the Wi-Fi feature of the unit then the Wi-Fi or network name should now be listed under your phone's Wi-Fi settings. The last 4 digits of the Wi-Fi name are the password and you must enter it twice. To give you an example, let's say the Wi-Fi name of your unit is LG_Smart_WashTower_a1b2, then the password should be a1b2a1b2. I hope this is clear and useful to you. Please let me know how it goes. I would love to assist you further if this still doesn't work.” Seems to me like a simple fix for an app. I remember when I got my mom an iPad and walking her through safari, thank God I never got her an LG washtower.

Zero user support. Got a brand new LG Range, tried to activate the smart features and it requires this app to even get the appliance on Wifi. The app requires registration. The registration requires email verification. The problem is, the verification email never arrives, even after multiple attempts. The manual suggests going to the website to register if this happens, except the website is down/not responding. I contact tech support by their chat link on the main LG page only to be informed that they don't offer chat support for this function and I'll have to send an email. A day later, no response from email support, no verification email ever arrived (yes, I checked my spam folder). Meanwhile, I looked through the manual, and it looks like "smart" features are very limited for the range. Even to preheat the oven, it requires you to physically turn the oven knob to a setting that allows it to take remote commands. Think I'll pass on the "smart" features on this range.

App broke with update. We use the app with two LG Smart TV’s. There are some issues like the whole reason I downloaded the app in the first place was to connect LG to Google Home. Whether it is a Google Home issue or LG issue, it never has worked like it should. But at least I could control my TV’s from my phone. Until the most recent update, that is. I’ve been kicked out of my home or lost my TV’s from my registered group. In fact, I was forced to re loggin this week, and the app is acting like I’ve never had an account before. (Double checked my credentials just to be sure). Since I’m the only one in my family that has the app, IDK what is going on. I can’t find my home, and every time I try to add my TVs, the app freezes. Tried uninstalling and reinstalling a few times. I know there are always bugs to workout with new updates, but you’d thing that testing would make sure that an update doesn’t make an app as worthless as this has suddenly become. Hoping they fix soon.

Liked it better before. I value this app way more than I thought I would. I love being able to monitor and control my washer and drier remotely. The monthly or other use based cleaning reminders are valuable, and being alerted when there is an actual problem is a good thing. However, it was much more pleasant when it simply told me a load was finished. Now it’s always telling me about venting my drier, cleaning my lint trap, how moldy my clothes are going to get if I leave them in the washer. It’s not wrong - it’s fine advice. Only I don’t want it. I went from feeling happy when I got a notification to feeling kind of miserable about the work and things that could go wrong. I wish there was an option to go back to the simple alerts and only be told about cleaning when it needs to happen or problems when there actually are some.

Good luck connecting to a refrigerator!!!. My refrigerator is only about 12 feet from my Wi-Fi router, and even though it gives good download and upload speeds, getting everything to work was not smooth. Numerous time the installation went to 80% and then simply hung up or gave me an error that the server was not responding. After trying this for about 10 times, for some reason it finally successfully finished. For most of those times I was within 1.5 feet of the frig, and for the last 4-5 times the phone was about 9” from the frig control panel. The app seems to be working properly now, but the installation process seems to have some underlying problems. I can’t tell if it’s due to the Wi-Fi and Bluetooth in the refrigerator or the LG servers on the internet. I’m pretty sure it’s not my brand-new iPhone 13.

wifi issues. Love the LG washer and Dryer but hate their wifi, to only give your machines 2.4 ghz option in 2021 is really a problem. My dropped the wifi connection after a month of no issues and now refuses to stay connected or even connect. it’s like it no longer likes my eero network for some reason. Did the reset and all the other basic things like unplug machines press hold start and nothing. wife not happy. I can tell you I tried everything nothing worked it’s like LG no longer liked the network it was connected to. The only thing that worked for me was buying a new wifi extender that only had 2.4 ghz and named it a different than my eero home SSID. My eero does both 2.4 ghz and 5 ghz and I turned off the 5 ghz and still didn’t connect. They are holding steady now with the new wifi extender but sad to say that I needed to spend extra $$$ for these to work. I’m no longer replacing my kitchen appliances with LG good thing I didn’t buy them all together.

Lg thing app is getting worse with every update. The people working on this app should all be fired! They update it and half the stuff doesn’t work. To try to contact them is terrible with the way they set it up. They also now want to track you all the time. There is no cookie setting so you can choose what you will allow. It’s all or none with this app. If you don’t let them track you, every time you use the app. It ask you to allow tracking before the app will even try to load. With the last update the app no longer turns your tv on. I did pay for the premium version. It was a waste of money! Not sure how people that are this incompetent hold a job. I’m sure at some point they will get stuff working for a couple weeks before they do another update to get stuff to stop working for a couple months. At least I now have a different app that does most of the stuff all the time. It just doesn’t have everything this app claims to have ( if it works).

New washer. I had a Whirlpool Cabrio washer for not even two years that I continuously had issues with. Each time I would get it repaired, it would cost a minimum of $300. It went out yesterday so I went to Lowe’s and bought the LG TurboWash3D Smart Wi-Fi enabled 4.8-cu top load washer. I was initially going for a basic washer, but the functions of this washer really appealed to me and my family. The installation was easy as was connecting the washer to the app. I love how the app allows me to see how much time is remaining on my current load and I also like how the app will tell me when the drum needs to be cleaned (I’ve yet to receive this considering it’s brand new). I still need to use more functions of the app, but as of right now, I love it.

If I could give it 0 stars.....Yadda yadda you know how this ends. Downloaded the app so I could see exactly what the fuss was about “the internet of things.” Turns out, well actually I can’t tell you how it turns out because every time I open the app I get a message that says “No response from the server. Try again later. (N1001)”. Then I have the option of clicking the ‘OK’ button which closes the app or I can......oh, wait, nevermind. That is the only option. So is the app no longer supported, is there just a glitch or upgrade going on right now that I somehow caught at the perfect moment to screw this up, or did I pull an octogenarian and somehow manage to open the App Store, search for the app, push the download button, confirm the download, and push the app icon to open the app in such an incorrect and incomprehensible way that my iPhone became self aware and knew its imminent demise was close at hand and in an effort of self preservation decided I was not qualified to open the app and so it killed the app?

What’s the point?. The app doesn’t let you turn on the washer or dryer. It will notify you when a cycle is done, but that’s about it. *we got the LG appliances because we thought it was a good brand and pretty cool to have an app to remind if something was being washed or dried - little did we know that the app only tells you if something is currently running, not if (ie clothes) are actually dry. Very rarely does our drier ever completely dry clothes if set to anything other than “temperature of the sun” in which case it will shrink everything. *Yes, we’ve had the guys out to clean the exhaust vent (thinking that was the issue, it wasn’t). So it runs unconnected to a vent and we just keep the laundry room door closed (makes the room a sauna). The appliances themselves are fine, I guess. Hopefully they’ll live as long as the previous ones we had (18+ years). But the app stinks and is basically worthless. Neat selling point I suppose.

UPDATE Crashes on opening after latest update. Developer contacted me and asked that I delete and reinstall the app. That worked! I have changed my review to 5 stars because the app is outstanding for managing our LG refrigerator, dishwasher, washer, and drier. I have been using this app for several years and really liking it. A few weeks ago, we bought a new LG refrigerator/freezer and added it to this app. It worked great! Now I could monitor both our fridge and dishwasher via Wi-Fi, and even make changes to some settings for them through the app. I just updated this app this morning, and as soon as I tried to open it, it crashes. I rebooted my iPhone 12 ProMax to see if that would fix it, but to no avail. I’m lease LG, fix this latest version. I really use this app and it is unusable now. 😞

Challenges with recent update. UPDATE: Thanks for fixing the issues created. For me the app is back to its useful place. I have enjoyed this app for the past two years which I connect to my Washer, Dryer and two TVs but recently a series of updates have made the app unusable. For example, the app no longer tracks number of uses to inform when to Tub Clean, the app now has a significant delay connecting to the washer and dryer so the app will say not connected but a few minutes into starting the cycle the app will track correctly, i cannot select wash cycles or download a wash type because the app no longer recognizes when the machine is on. I love the new interface design but unfortunately I cannot enjoy them as the app no longer works.

Poorly designed App. I have two LG TVs a LG washer and an LG dryer. I have downloaded and deleted the app twice so far trying to get more than one of any of those combinations to work. Should not make things Wi-Fi compatible with an app unless you know they’re going to work and these don’t. TV app doesn’t do anything more than turn the TV off it won’t even turn it back on. Got the washing machine onto the app but it wouldn’t work until I deleted the TV app and then it only worked once before I deleted it too. The dryer has never ever connected to the app wants me to find another phone to make a hotspot in order for it to try to connect that way this is terrible they should not be this way there’s no apps that are this difficult to use except for the one LG designed. Thank goodness none of these things are dependent upon this app to work. I won’t buy LG products again if this is how it’s going to be with their app. Don’t buy LG products thinking this app is going to help you in anyway.

App logged me out and now can’t find device. For some random reason the app decided to log me out after I had it setup and working for months and then when I logged in my device was no longer connected or associated with my account. Not sure what sort of stupidity that is. When I try to connect my device again it now cannot find it even though they are on the same network and I have location tracking on. The fact that it can’t find my device with “precise” location tracking on just shows it’s only being used to collect personal information and does not aid in connecting the device. Pretty shady on LG’s part. I tried to search for help but could not find anything. One of the selling points for the device was that it could work with my other smart devices but this only work if the device is connected to the app and now I’m finding that it’s really not a very useful feature.

Works pretty well for washer and dryer. Works well with washing machine. However I have the DLGX4201W dryer and there is no delay start. The washing machine has a delay start and remote start but the dryer only has remote. Would the app be able to add a feature that allows users to start the dryer at a certain time since I can do the remote start. The sharing feature-I have kids and the notifications that the dryer or washer are finished is helpful. The fact that they had to create their own LG account or login with their Gmail accounts and also enter a birthday that would not let them in because they’re younger was not helpful. Allow access for children/teens so they can just get these notifications. The washer has finished a cycle turn on your dryer to see a recommended cycle does not appear to be working but the app tells me it should be. Thanks!

Not worth the trouble. I bought a brand new LG smart washer and dryer for my new home. Everything worked great with the app for about two weeks. Then my Home Screen icon began showing 49 notifications when there were none in the app. Things went downhill from there. My appliances began disconnecting from WiFi even though they are close to the source and no other appliances from competitor brands have issues with WiFi connection. It is now to the point that the app can not even find my washer and dryer to connect. I have uninstalled and reinstalled the app and the appliances. The app didn’t do much of anything that the washer does on its own. You can not turn appliances on or off with the app. The buzzers are loud enough that I don’t need notifications. The downloadable cycles can be hand configured on the machine by changing temperature and spin settings etc. you have to be there to start it anyway so you might as well bypass app cycles. The app was redundant and a cause of frustration so it is now deleted.

Companies need to quit letting whimsical children drive product experience. The adult children of this era, and on demand, whimsical mindset of overstimulated and discontent people needs to stop driving customer experience. Quality control is more important than useless and pointless updates. “Update, update, update.” Things that work don’t need updates, especially when then the updates are meant to cater to everyone’s self-seeking lifestyle of the relentless pursuit of personal happiness. Become content. Constant change is not going to make you happy, a ruins good working products. In-update the changes made to Wi-Fi interface with air conditioner units. Everything was working fine, now it does not work at all.

Works for the dryer, but not the matching washer. This app would be great if it would work. I have the WM4500 and DLEX4500, which are both advertised with AI and access to ThinQ, but this app has been so broken with the washer. In the last few months, I’ve only gotten two notifications from the washer after it finishes a load, while the dryer works every time. It shows the time remaining on the app, but after just seems to disconnect with no notification. This has the added frustration that the washer should pass the wash settings to the dryer, but almost never does. After trying everything I could, I unpaired the washer and attempted to pair it again, and now it won’t even pair with the app. I even went to the length of replacing the washer, and the new one still has the same exact issue with many people complaining of the same thing online. Complete frustration from something that should be simple.

Good app works well with my new LG washer and dryer. I was upstairs and the washer dryer are down two floors in the garage and that’s my justification for WiFi enabled washer and dryer. I have a new hip and I don’t need the added risk of doing unnecessary trips on the stairs. Having the ability to remotely start the machines is great. And the remote diagnosis for checking the status of the machines brings me a level of joy that I did not consider when I bought the machines. There was a problem where it seemed like my laundry wasn’t getting clean. I ran the diagnostic and it said the water needs to be checked because there seems to be a problem with the water supply. Sure enough, water had not been turned back on after the washer was put onto its pedestal.

App works, but. App does work, but not really needed unless you like to remote monitor or diagnostic help. Wish there was a option to disable the door alarm on my refrigerator, mine specifically is a InstaView Glide n Serve (No, Sabbath mode won't cut it as it disables other stuff) I feel like it could be done at a software level, but maybe it can't, add at least a app option to choose 60, 90, 120 seconds and off. If they added that I'd give it 5 stars. Door alarms can be very annoying to some like me since it makes you feel rushed for no reason, a lot other brands have a option to turn the chime off. I understand the point of the alarm is to prevent condensation when the door is left open which can make it ice up and use more energy with the defroster, but no way to disable it on a expensive appliance is kinda a lame move. So many people want to disable it also.

Great help to avoid forgetting clothes in the machine!. With a teenager and a young adult in the house sharing the washer, clothes forgotten in the washer happens frequently. Nothing is worse than going to use the washer to find clothes that are smelly and need to be washed again, thanks to forgetful kids. Since I started using the app, I get notifications when the washer is stopped and I can remind the kids to move over their laundry. It really cuts down on the times we have to rewash and wipe out the washer. The app even let me know when I needed to do maintenance to clean out the filter and run a self cleaning cycle. I LOVE my new washer so much I’m ready to retire my old LG dryer to get the matched set, even though it still runs like a champ after ten years and five kids! I’m an LG customer for life!

Please fix schedule function for AIr Conditioner. This is a revised review. Some of the bugs have been fixed but this app still needs a lot of improvement for air conditioner control of the new dual inverter window units. Please pass this suggestion to the developers!! The dual inverter is amazing quiet technology but the app is limited. The schedule function does not make sense and does not work properly- only one schedule can be set. Then it only lets you set a time on and off but can not define temperature, mode or fan speed. This is useless. The timer function basically does the same thing. Why bother with a single schedule with no ability to define any other setting? Like any of the other competing apps for ACs, when creating a schedule you should be able to define the following for each schedule: 1) date and time 2) on or off(not both) 3) mode (cool, fan, dry, sleep - if sleep then how many hours) 4) fan speed (F1, F2, F3 or disabled if sleep is mode) 5) temperature set point. You should be able to create multiple schedules!! If you did this then people who are suffering from the sleep timer turning the unit off during their sleep could set a schedule to turn the unit back on in the sleep mode! I can’t understand why this unit does not allow you to turn the unit on a continuous sleep mode instead of it turning off after a max of 7 hours! Please help! Make this app do what it’s supposed to do!

App is useless.. LG needs to fire the “Tech Department”. PERIOD. Bought TWO new WebOS enabled TVs that neither app recognizes. One of those being a NanoCell & WebOS and the other a Simple WebOS enabled Smart TV. Well, not so smart. Irregardless of the fact, the “smart tech”, just isn’t that. Even when it’s in range or even on the same network, it never finds the TV, nor does Apple HomeKit actually works when attempting to pair via either method - QR Scan & Search via Device NFC/Bluetooth. Just doesn’t pick up your own products, whatsoever. Kudos to Alexa! Just does the trick very well as far as turning on/off, volumes and such. While Google can help launch different apps downloaded on TV. Shouldn’t your own product have these same capabilities? Or even an actual app that’s branded by LG that ever works? I’m perplexed. Lack of responsiveness & undermining the clear process of continuity in your “Brand” will be your biggest downfall. No matter how Good Life is at the “Top”, all Good things come tumbling down when unattended. Thanks LG! A Completely Dissatisfied Customer.

Need iOS & Everything is OK Message!. Must do iOS interface! What is wrong with you people?! I paid a lot of money for your top-of-the-line microwave, and no where did the sales information casually mention that there was no iOS interface. Unbelievable! The “Tag” logo is no longer printed on newest oven, but audio works fine and the diagnosis comes through. The fact that you use an audio connection rather than WiFi or Bluetooth is akin to using a telco dial-up modem from the early 70’s, but yet this is 2021! Also, you need to have a diagnosis of “Everything is working properly” instead of saying “Unable to find problem”. (Or is LG quality so poor that you always assume there is a problem?) Other than that, and the very weak light inside the cooking area and very small visual window, the Microwave is great! You seriously need to address the interior light. You need at least twice the lumens for such a dark interior finish. And why not LED?? (Also LED range lighting) Get with the current decade, please!

Said cannot connect to LG Washer Dryer Tower. Sometimes the app said cannot connect to the washer of my LG Washer Dryer Tower eventhough it was actually connected. I could power on the washer via the app but it kept saying it could not connect and showed as Power Off on the app. Wifi is ok and showed on the washer but the app thought it cannot detect (dryer worked fine and showed on the app so it wasn’t a wifi issue). Tried restarting the app and power off/on the washer a few times. However after I just used a cycle from the washer directly and then the next time the app would be ok for the washer again. Just now I just selected Downloaded on the washer (normally I only use Towel from the app since it is not on the washer) … and after I pressed Start on the washer (not the app) … the cycle showed up (without me doing anything) on the app and happily started monitoring. Again proved nothing wrong with the connection.

It works, but is limited and buggy. I’m giving this a 2 because it really should be better coming from LG. First off, when you switch modes, the temp resets, usually down to 60. So if you have the temp set at 70for cool and then you want to change it to energy saver mode, you have to reset the temp. The other big mistake is the scheduling. It only turns on and off the unit based on the last mode. So you can’t really schedule it. Since I have one of the AC units in my home office, I would really like to be able to set it to dry during the weekends and then schedule it to energy saver at a specific temp for the morning and then to cool at a different temp during heat mid day and then back to energy saver at one temp from say 5pm till 9pm and then back to dry overnight. NOPE! Also, it would be great if this app could control the lighting on the unit. We have one of the new dual inverter window AC units in our bedroom and we have to cover the temp readout because it lights up the room. Since there isn’t a way to control it on the unit, it’s not really an app problem... but it should be configurable! I also don’t like the fact that it requires internet access. If the controller and the unit are on WiFi, the app should be able to make connection without requiring internet. When you purchase a new router you can discover it from any computer. And it’s NOT HomeKit compatible! Come on LG, improve your technology!