Tesla App Reviews

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Better than any other app for other brands.. See many complaints about the app and Elon. I’m no Elon fan per se’, but objectively I think people forget, and maybe can answer this, what app does any other car maker have that is anything close to Tesla? None. My BMW app does like 3 things. It’s garbage. I’ve had pretty much a 99% positive experience with the app. Things just work and new features have been rolled out the last 18months that we didn’t have. Like remote camera viewing which requires premium connectivity subscription. Plus a host of other improvements. Yeah they aren’t perfect, but they are still literally miles ahead of any competition for the App and technology in the electric car market. The 400k cars a quarter they are producing and selling should be evidence enough. But this is the App Store and people love to hate. Good luck to you. Kia has some interesting electric cars, maybe that is more up your alley? The app is trash for that brand. Look it up.

Horrible user experience. I find the entire experience, end to end, with Tesla to be consistently horrible. First, getting an appointment early enough is not possible when I had an emergency with my tire almost being broken. Then the day before my appointment the service center said they can’t do loaners so basically I was on my own without a car. Ther is no service center number to call and talk to someone because they want all of it to be done via the app. I’m a digital business app development person so I know the modern channel preferences of apps. When I got to the service center, the front door was locked so the app scheduling isn’t synced with facility location times. Then I entered through the work area and every mechanic saw me and just ignored that there is a customer in the work area. Then I went to one and told them I had an appointment. Finally someone came and took the car. They sent me a message the car is serviced and I should pay but the app messages take forever to load and when I click view to pay it gives me an error each time, so I can’t pay. I called them again but there is no way to pay via phone. I have no idea how I will pay them.

Expected more from Tesla. So many great things about driving a Tesla, but there are some features that makes one wonder if there are development processes are in place or if it’s random. 1) Why do I have more control over scheduling days/times to run my robot vacuum cleaner, than to precondition my car? You can only set the time of precondition when you’re AT the location of that time: and only for weekdays or everyday - stop trying to think for people and give us proper controls 2) Of all the alerts given, why is there no alert for “car not charging” which is critical if you plan to use your car to drive somewhere. ****Update: last night 1st time app notified that charging stopped. And did again tonight- seems like if the car is hot from highway and garage is already 120 degrees, it won’t charge. Thank you!****WISH LIST: can we get a “precondition now” button with a notice when it’s at the desired temperature. Does everyone leave the house at the same time everyday.

After2 years. I have now owned Teslas for over two years. It is by far the best and most fun car I’ve ever owned. I’m especially impressed and appreciate the safety and drive assist features of the car. for a number of years I wanted to own an electric vehicle, but I thought because of my age that that may never happen. Two years ago, the model three made that possible I especially appreciate the continuing improvements through the software to my driving experience and safety. for the future ONE software improvement that I would like is that went in the FSD. We had a choice as to whether we wanted to automatically change lanes. Sometimes I simply want to stay in the same lane and not pass especially in Citi driving I think it would be good to have that option.

Solar Time of Use Schedule Still not good enough. I use the Tesla App to control my solar and powerwalls. I’m quite happy with the app except for two things: 1) storm watch doesn’t seem to work and 2) time of use price schedule adjust. Storm watch doesn’t seem to trigger when in a sever storm watch anymore. This wasn’t a problem until recently. My electric provider has a setup that is not accommodated by the existing price schedule when using time based control. We’re in the fall billing schedule and that means that prices are high from 6-8am and then are lower until 3pm to 8pm. The price schedule doesn’t currently support separated windows and I can only represent this higher price schedule in the morning by using a price shoulder (which is not accurate and leads to unnecessary battery use on during the day on rainy days. I would like to ask for a more flexible price schedule ability so that I can properly inform the equipment on best times based on price. We only have two priced to accommodate; peak and off-peak. It’s only the time setup that I would need changed.

Constantly Improving!. I woke up to a power outage this morning after a wind advisory. Nothing unusual there but Tesla did not trigger a storm watch so my batteries were drained. Three days later and it looks like storm watch is now triggering on today’s wind advisory. Great work on the quick resolution! Thank you Tesla. Tesla solar and power wall are a great solution in high cost power areas with unstable grids. Update: the above problem seems to be resolved. I would like to see Tesla manage the power wall to minimize time in a discharged state as well as power cost. For example during high power cost times it will drain the battery as soon as possible rather than draining at the last possible moment for the same benefit. This would maximize backup since there is less time in the day that the batteries are in a discharged state.

Phone-as-key needs more flexibility. As a I write this, key fobs are sold out. They are a bandaid fix to this issue anyway that I am guessing can be fixed with software. ISSUE: Currently I cannot walk up to my locked Model 3 with my iPhone X in my back left pocket and open my driver’s door. I’ve reset both car and phone. I mean it could be my phone, sure, but I played around with it and watched the app’s phone key signal bars go from 1-2-3 bars at various points of distance and in/out of my back pocket. Looks like 3 bars of signal is necessary to unlock. I have 3 bars holding the phone even half-way out of my pocket standing next to the door in my natural position, but the signal level drops to 2 bars once my phone is 100% in my back left pocket like I normally wear it. If I rotate my body 90 degrees to the right so that the phone is literally closer to the car it gets 3 in the pocket and allows the unlock. All the band-aid fixes of awkwardly turning my body, unlocking with the app manually before I reach the car, buying a key fob, or wearing my phone in my front pocket are unrealistic IMO. I’m an average athletic male at 5’11” and 180lbs, not a corpulent hambeast. PROPOSAL: allow either calibration of the key signal strength to be 3 bars at a given distance / situation OR allow a setting in the app / car to allow unlocking the car with less than 3 bars. “Phone key unlock distance: near, medium, or far” seems intuitive. Thanks for reading.

This app just gets worse and worse. I used to love checking the status of my solar panels and PowerWall with this app. Now it’s just a big, confusing mess with less functionality. For example, the graph used to let me select which components (solar, battery, grid and house) that I want to see. Now I can only see a single component, or else exclude a single component. And while I appreciate that I can download data (several years after requesting this feature), all I get are a few data points corresponding to the graph that’s on the screen. There is apparently no way to get what I want, which is all of the actual raw data, down to a one-minute resolution. And by the way, when “Storm Watch” came out, I thought, “Wow, this is fantastic,” except it didn’t actually work when we had power outages from storms. Storm detection is all false-positives and false-negatives. During our worst storm, when the grid was down for 10 hours, the battery started out at 20% and only lasted for a few hours with a minimum number of appliances turned on. It’s unfortunate that that this app has turned to crap, because the underlying tech is so good.

Beware the Edit. I am currently in the process of ordering my Tesla. As you order, you have a flick-left to-do list. One of your to-dos is to fill out your financing paperwork via the usual series of entry fields. My app froze twice while I tried to enter simple information like my phone number. In the upper right, there’s an Edit button. “Edit” typically means an a la carte revision of your information - but it actually resets ALL your info, and erases your loan contract. I’m still waiting for the new loan contract a day later. The button function needs to match the label, or the label needs to change to “Restart Application”. I am very excited to own a Tesla, and hope you take this review as an attempt to improve your product. It has now been 2 months, and my loan paperwork is in perpetual “we’ll notify you when….”. Despite my excitement about owning a Tesla, I’m frustrated that the customer service I receive for a 5-figure purchase isn’t better than Amazon’s for a 2-figure purchase.

Lack of Apple watch support. The iphone app works great. Tesla clearly has a huge software development engineers. Why, then, is Tesla behind competition by continuing to ignore the Apple Watch users? I am disabled andthe easier it is for me to pop a trunk or lock a door, the better. Siri's touch accomodations and accessibility services are amazing and they work best ACROSS Apple devices. I used to be able to open my Ford hatch with a kick of a foot. I knew Tesla didn’t have that feature but it certainly could do even better by allowing users to users to activate the watche's Siri assistant and execute custom commands such as "Siri, please set car temp to 72 degress." Siri, please open the trunk of my Model y (insert custom name)." By working with the watch, I don't need to put things down and on the ground to grab my phone to do these things. Siri has voice recognition and, as a user, I am willing to waive risks associated with setting certain commands via my voice on my watch. Tesla.... Please do better.

Lousy solar app. This is a review of the solar energy tracking part of this app. I don’t own a Tesla car. The app works, so I have to give it more than one star, but that’s about it. It has three major problems. First, while it has options for showing energy data on a year, month, week, or day period, when you select one of those options it brings you to the current day, week, etc. If you want to see data from 2 weeks ago, you have to view the current week, then hit the back arrow to go to the previous week, wait for it to get and display the data, and then hit the back arrow again. Repeat as necessary. Suppose I want to see the data for the summer equinox 2 years ago, I repeat these steps some 700 times?! Second, when it is displaying e.g. the days of the month, one would think that tapping on a particular day would bring up the data for that day. Nope, it does nothing. (Granted, tap and hold will show the total generated for that day, but if I want to see the day in detail, it’s back to selecting “by day” , and stepping back day by day.) Third, the algorithm for scaling the vertical axis is brain-dead. Here’s an example of the tic-marks chosen: baseline=0, 1st tic =182, second tic = 364, then 546, 728, and finally topping out 910! I mean really, you couldn’t have figured out to use 0, 200, 400, .. to 1000? The coders for the now-retired browser-based display could do it!

Glaring bug still not fixed after 5 updates and numerous reports. I love my TM3 more than any other material object I’ve owned, but the support us lacking. There are no avenues for several types of support. I’ve reached out everywhere I can think of and phone support said to write a review here MIGHT be read. WILL THE USSUE BELOW EVER BE RESOLVED? Thanks. Ever since iOS app version 4.8.0. You can no longer see how many estimated miles of range you will have as you adjust the charge limit slider. This data point is absolutely crucial for planning trips. You can see your current estimated range and you can set a charge percentage limit, but you cannot see how many estimated miles that charge limit will yield. This bug is driving me and several other owners nuts. It has been reported over the phone, via chat, on Twitter, etc., but with little to no response. There have. Even 4 more app updates se then. Is there a fix planned? This is a critical piece of information lol obviously it would be useful to know what kind of range you will have in order to set it accordingly. Is there a fix planned?

App Useless after Update. Based on later revisions of this app, the app no longer works with older Model S vehicles on slightly older software, as confirmed by other reviewers and other online reports of Model S owners (and potentially other older model Tesla vehicles). Although mobile access is allowed in the vehicle’s settings, my 2018 Model S falsely shows that access is disabled when viewing the app and does not allow any function whatsoever. Service cannot be scheduled, commands cannot be performed and vehicle cannot be controlled with the app anymore remotely. Only when the vehicle is an “awake” status, meaning car has been unlocked and activated/recognized by the app will the normal functions be present. Otherwise, app is useless when car is dormant and need to remotely access it. Hope Tesla can fix app to work with older model vehicles on slightly older software for owners who do not want to update to the latest and risk other problems/glitches with running legacy hardware on latest OS.

Waking up... Vehicle Connection Error. This is an ok app when it is actually able to connect to the vehicle in that it does provide some nice features such as the ability to set the cabin temperature before a trip or check/set charging. It does generally improve the vehicle experience although the app’s UI is only ok - there a lot of settings buried in a long and ugly top menu. And one key missing feature is the ability to control charging with the same granularity as the car such as changing the charge schedule. But this app is very unreliable connecting to my vehicle, whether it is on WiFi or cellular. I frequently get “Waking up” messages where I have to wait minutes watching a spinning arrow for it to connect or in about 1/3 of the time results in a “Vehicle Connection Error.” I have to reboot, recycle, and most of the time it finally connects. But several times I had to go out to the vehicle and get in before the app finally connected - kind of stupid don’t you think for an app that is supposed to allow for remote access? I do like having the app a lot and when it connects it really is a good experience overall. But I can’t in good faith give it more than a few stars because it is just so frustrating to get it to connect.

One step forward 5 steps back. For Tesla energy users this app is confusing and a downgrade. I see what Tesla is trying to do with the energy destination interface and it’s slightly clearer where your energy goes now. If you click the solar, for example, you see which proportion goes to the house, grid and powerwall. That’s nice, but it could be another screen rather than replacing the old screen. Another nice upgrade is the powerwall status in SOC by time of day. I miss the energy destination page on the old version. It was instantly understandable and informative. The new one with the house takes too long to see where the little green bolt goes. Why in god’s name do you need a house picture? It adds nothing. Please take away the house and give back one of the clearest and cleanest designs in the old app. Also the app loses info it seems, the powerwall goes to zero SOC at some point later in the day and I know it’s not zero based on my other phone which has the old app. Please don’t take functionality away with your updates. It seems like this app was created by a focus group not including consumers of the info. Give us back what you took from us. Add if you want to. And fix what’s broken rather than breaking what’s working. Please give better download capability. Bulk download of detailed data. Better peak period data clarity that is downloadable.

Ok, but not amazing. A lot of the conscience features of using your phone remotely to control your car are snubbed by a bug where my car will not update in the app. I will open the Tesla app and it shows my car from 3-4 hours when I parked. It will spin and try and update. I cannot input climate controls or do anything of the sort. I know the car is in sleep mode, but this will be stuck in the limbo update for 3-5 minutes. That’s not convenient and not the same story I hear from other Tesla users. I’ve been told their experience is near-instant connection. I’m assuming this is a bug because I can go to my phone settings and disable Bluetooth (not disconnect and leave the radio on, fully turn it off) and I come back to the app and it works instantly. Seems like there’s a hang up with the always allow Bluetooth and the connection to the car.

They took away the solar city app. You took away a functioning app that provided us with useful tools to monitor our solar systems installed in 2 homes. Also had the ability to make payments. You forced us on to this app where only one home can be monitored, to a very limited degree. Can’t make payments. Can’t get assistance. Forced into a website, that still gives no detailed information on the system in order to make a payment. Why would you take away a great tool and replace with something that is of no benefit. If you haven’t noticed, the world runs on apps. Update. Received an alert that the gateway wont communicated with Tesla. The email didn’t state which home. App and website are still no help for multiple systems, and no customer support phone number listed. Had to google search for it. 2.5 minutes through and annoying IVR to then wait on hold for a representative. 16 minutes until my call was answered. The app, website, communications and customer experience are terrible. The customer service agent agreed when I mentioned the app and website. Pretty sad when your own employees acknowledge the problem. Went from a company I enjoyed doing business with as Solar City to a complete disappointment with Tesla.

No app support, so requesting an enhancement here. The app is generally pretty good and updates fairly frequently. On its own merits I’d give it probably four stars. I’m just frustrated by the lack of any clear way to communicate with the app dev team. The App Support link on the App Store just takes you to Tesla’s main web page. There’s no way to report a bug or other limitation, or request a feature or enhancement, or otherwise communicate with the app developers that I can find, other than possibly writing a review and giving a low star rating to get their attention (if they bother to read these). So that’s what I’m resorting to. The feature to set up custom electric rate plans is pretty cool. Took me a bit to figure out the UI, but I managed after a bit of futzing around. The one problem I have with it is that it assumes your utility has one set of rates for weekdays (M-F), and one set for weekends (Sat-Sun). I’m on the Seattle City Light time-of-day rate pilot program and their Saturday rates are the same as for weekdays, and there’s a different rate plan just for Sundays and certain specific holidays. If there’s a way to set this up in the app, I sure couldn’t figure it out. I get that this is a pretty “edge” case, but in my experience as a developer, edge cases once ignored don’t get the priority to get handled unless enough people complain about them loudly enough. And this is the only way I could find to complain.

Decatur Tesla Service Center was excellent. It was one of those adventures in the north Georgia mountains. Everything was perfect until the first morning I went out and found my Tesla sitting on one of its back rear rims with a flat tire. Long story, but ended up with AAA towing my car on a flatbed to the Decatur dealership. Thank goodness for my AAA membership. Tesla Road Service had wanted to charge for any miles over 50 and said they were too busy to help out otherwise. Anyway, the tow truck came from South Carolina and dropped the car at Tesla in Decatur on a Saturday. By the time our Family Reunion was over Sunday and I had a ride back to Atlanta, Tesla service Center in Decatur called Monday early to ask for permission to install a new tire. I gave the permission and by the time I got there, the car was ready. Thank you especially to Gabriel for how thorough and helpful he was at Decatur Tesla Service Center. He went above and beyond helping with my problem. Things there were so well managed, I want to give them all accolades. P.S. I hope Elon’s new honeycombed tire which won’t go flat will be out soon.

Overestimates savings based on gas cost. Until this app lets you manually set the average cost of gas for your area, this app will consistently overestimate your savings which is a huge disappointment. Look, I know Tesla wants everyone to think they are saving money by charging vs using gas, and In general it’s true. But until you give the user the ability to manually change these assumptions, you are making yourself look more like a marketing company by pushing false claims. Your current fuel cost for Florida is using $4.25 per gallon as the assumption. There is no place in the Orlando area that I have found which is that high. The average fuel cost of all the stations that I historically use is currently $3.79 per gallon. That’s a big miss Tesla. So these numbers you force me to look at at false. Why not allow the user to set their own estimate? The only possible answer is you want to skew the data.

Heavy background activity and battery use even with “Background App Refresh” off. I’m a new Model 3 owner, and have been using this app for a 8 days. I like the convenience of the effortless lock/unlock functionality the Phone Key option offers. The ability to control so many of the car’s features remotely is great too. But something seems a bit off with this app’s background activity. At default settings in iOS 11, it used 11% of my iPhone 7’s very healthy battery (97% max charge from new, replaced by Apple earlier this year) in the first 10 hours I had the car, and there were almost 2 hours of background activity that day. And that was with spending 4 of those 10 hours in the car. I’ve since turned off Background App Refresh, and it’s helped decrease the battery usage to about 4-5% per day. I use it a few times per day for keyless entry and maybe once per day for remote climate adjustment. But even with that setting change, it’s still had 8+ more hours of background activity in the past 7 days. I’ve written to Tesla Support to try and get details of the heavy battery use and reason for so much background activity, but haven’t heard back yet. The app does offer a location tracking feature for the car, so I would guess that’s the main drain? It also offers notifications for car-related alerts. Hopefully they can optimize things further, as other than the heavy battery drain this app is great!

Could be so much better…. Really like remote access to my car and other features, but some things are more frustrating to use than they are worth, namely: -Single location preconditioning: app needs the ability to define different locations and times for preconditioning. -No on-demand precondition button: needs the ability to have a button to precondition both the battery and cabin with one button -No scheduled sentry timing: Sentry is either on/off, and can be defined in the vehicle by location but not in the app. The app needs to be able to offer sentry to run only during certain times such as dusk to dawn or based on certain hours. -Needs a double confirmation (or long press) to open frunk as it can’t be reclosed without physically doing so. -Navigate needs to be able to pull from phone address book -Summon needs to show external cameras when running -Charge Stats needs much more customization capabilities to better track various locations and when charging costs money or whether it’s free -Car details, where it shows the car computer software version, needs to have a “check for updates” button, and indication of when last checked, similar to the information displayed on the in-car vehicle software details panel.

Audible alarm when supercharging. Tesla thought of so many useful things in the app; I use them continually. It could be one notch better: my 7.5 yr old “S” has started to lose a bit of battery and I try to manage carefully the supercharging. 80% is currently at 200 miles. Yesterday, it hit 195 and I was charged for not moving the car. If there is a grace period of 5 minutes, my 80% mark is a moving target and efficiency is suffering as is my wallet. Obviously, I learned to set charge to 100% so as to avoid this trap next time. Why isn’t there an audible alarm on my phone when the Supercharger thinks I am at 80%? The text notices arrive intermittenly so can’t count on them. I had arrived back at car and was literally preparing to be ready once it hit 200…This reality of creeping lower charge levels creates a no win for the user. How about it Tesla? Audible charge alarm when at 75% or equivalent?

Needs User Configurable Alerts - Broke Homelink. Latest version (4.25.5) broke remote use of Homelink unless location services turned on (battery hog). Of course, there’s no way to provide direct feedback and they definitely don’t care about my reviews. This app functions as my car key and does a great job. That said, it also does a great job of letting me manage my car’s charging and other features which don’t require Bluetooth to be enabled however, every time I open the app without BT or turn off my BT antenna, the app sends an alert about that. I know. I made a conscious decision. Unfortunately, there is no way to disable specific alerts/notifications for this app so the choice is to put up with this and other nuisance alerts or disable all alerts including ones that could be critical (e.g., alarm triggered). Please, give users finite control over alerts and notifications or, at the very least, separate control for status messages vs charging/safety messages.

TERRIBLE CUSTOMER SUPPORT. If you ever need any support from Tesla and you think that you should call and get an answer, YOU BETTER THINK AGAIN. Tesla's customer support does not meet our expectations. Their phone system is not efficient, with nobody answering the phone and endless recordings that do not provide any solutions or answers to our problems. This lack of responsiveness is so frustrating and time-consuming for customers who need assistance with their Tesla vehicles. Additionally, the service center's staff can never provide us is any immediate solution or assistance needed for an immediate problem unless we have an appointment, which by the way, TAKES DAYS TO GET IT. The service they provide is NEVER quick, it takes days to get the service done, and they treat us poorly, it feels like they are doing us a favor. This is unacceptable customer service, as customers should be treated with respect and given prompt attention to their concerns. For instance Overall, my experience with Tesla's customer support is disappointing, and the company needs to work on improving its customer service processes. If they continue to provide inadequate support to their customers, it could negatively impact their reputation and sales in the long run, ESPECIALLY WITH THE NEW EVs COMING TO MARKET.

I don’t have any problems that these others are. My experience has been great with no occurrences of issues that others leaving bad reviews mention. I think it is very device and location specific, meaning phone make/model, cell tower connectivity between phone and vehicle, WiFi/internet service (if involved in the connection equation), and potentially needing to reset the mobile phone altogether. Specifically, I have never had username/password/logout issues, so it can’t be the app is poor or my experience would be consistent with theirs. Coming from a Camry XLE and the Toyota Entune app (which is a total joke and worthless piece of crap that literally makes you type username/password EVERY time and no option of TouchID) the Tesla app is used DAILY almost hourly, whereas I would open Entune once a month to see if it had actually become useful or even worked yet. (It never became useful or worked). For the one user who mentioned they wish it would have Siri or other automation, just buy the “RemoteS” app in the App Store. You can create Siri shortcuts and literally tell your car what to do. Tesla shouldn’t be the sole developer of mobile app enhancements, just core functions. They just need to provide the capability and documentation for developers to access core functions, which they have done and are available on the web. Learn development or start a campaign to acquire the development. Otherwise use the feature request function in the car.

Great app, keeps getting better. Tesla keeps improving my driving and car management experience regularly, through this app. Being able to adjust and readjust the climate remotely from my phone, including individual seat heaters, defrost, cabin temp, has been great this winter. Being able to remotely open the two trunks and charging port, flash lights and horn, etc., is nice to have when you want it. Being able to schedule a service appt, control the charging sched, map out nearest superchargers, and find pretty precisely where my car is at the exact moment, is really convenient. Only issue is the time it takes to “wake up” (connect from the app to the car), while it is only less than a minute, takes longer than I would like. When I’m standing in my house next to the router and the car is 20 feet away, also on the router, I would think it would be almost instantaneous. Would really, really like to be able to remotely activate any/all cameras and see the view from my phone. Thanks, Tesla!

Good App, Few Suggestions. Update: Dropping this to two stars. All of the below still stands true. I have the lovely added benefit that whenever my car goes to sleep, the widget used to display “asleep”. Now it displays an error icon and says “please open app”. This has been an ongoing issue now for months. All in all the ability to cool/heat my vehicle, remotely open doors, honk the horn, and view where the vehicle is at at any time is amazing! Light years beyond my last car. That said, a few things I think would add a lot of benefit. 1) When setting a charge limit, let me see percentages on the lines. You guys recommend a specific percentage for extended battery life. Don’t make me guesstimate where that is. 2) allow me to either pick and choose or show more options on the widget. Currently, if I want to open the frunk I’m good; swipe right and tap widget button. If I want to open the trunk I have to open the app, tap controls, then open the trunk. Minor, but if I use the trunk far more than the frunk, it gets frustrating. 3) Allow me to view WiFi connection and signal strength from the app. I have a detached garage. I’m trying to find a better location for my router so that my car gets more than one bar of WiFi. Currently I have to move the router, walk to the car and get in, check it...rinse and repeat over and over. I may end up needing to get an extender, but the app would save me a lot of headache if it just exposed this data.

The app is useful and convenient but needs more. The Tesla app is useful and convenient for owners given that it is heavily integrated into the daily use of the vehicle. However, it needs additional features, such as: — Allow users to remotely monitor their active supercharge session on the app by showing the cost estimate that is visible in the on the in-vehicle screen while charging (this would allow users can see what they are spending when away from the vehicle as it charges) — Provide added information in the supercharge location system (on app and in-vehicle) such as the property that the superchargers are located on (i.e. Wawa, Sheetz) Currently, users have to Google the address to find information on where the superchargers are located to better decide if that’s the location they want to stop at on their roadtrip — The MY battery seems to drain faster when the app is left open on the iPhone running in the background compared to force quitting it until I want to drive the car. It would be great if something could be done to improve the overall vehicle energy/battery management while the app is running in the background to better maintain the battery level

Buggy version for powerwall. Please correct this last update. Power failure notifications are not being sent. This is critical in our area due to the many outages we are experiencing. Power failures updates are now being received since I upgraded to iOS 15. The power failure history is once again in the app and no need to reinstall it since the iOS upgrade. If iOS was required it should had been advised so as not to upgrade to this app version. The history of power failures is still only to one year back whereas on the old app it was since the initial installation of the Powerwall, if needed be please provide an option to be stored in the phone as an option to downloading the data manually. I also agree with some users that the font used to report the Energy is too small. The graphing also should allow to add the sun, house, powerwall or grid without having to click on a button, it should be as it was on the prior version. Last the screen background could be allowed to be set to a lighter color.

4.0 update needs work. There are some nice new features in the 4.0 update, and the overall look and feel is a good improvement. Love that the phone key works with all cars without having to switch to each car. But… the Solar/Powerwall changes need some work. The redesigned power flow visualization is not as simple or clear as in 3.x, with some very small fonts that use gray on black text that is difficult to read. Please bring back a simpler design with the numbers in a + pattern! The graphing feature also has some design choices that make this harder to use and read, for example the vertical axis now takes up nearly 25% of the screen width, giving less room for the graph and the icons to switch source are much smaller touch targets. The ability to combine multiple sources in the graph was removed — making it harder to do comparisons. Don’t sizes are very small and hard to read. Please fix and refine this design!

Used to be useful Last update killed it.. I use the app strictly for solar power and power wall. The interface used to be useful, I could easily see power consumption and production etc, but now it doesn’t allow me to go off grid without going into the back yard and messing with the switch. That’s the problem with computer programmers they like to change things for the sake of change. I am a very old computer programmer and the cardinal rule is if it works don’t fix it. Change and improvement should happen in the background. The UI should gradually evolve. To use a car analogy do whatever you want under the hood, but the steering wheel and the brake better be where I expect it. Is it more intuitive ? No it’s not. Does it work Any better? No it’s worse. Taking the clean simple interface and making it look busy is not an improvement. Main screens should be simple , options should be clear. Details should be accessible only when sought for. No one wants to look at a power plant schematic unless they drill down to it.

I don’t like this new version. I use the app solely for solar and power walls and the previous version was more useful. I could see a graph that overlaid home use, solar generation, power wall charging/discharging, and grid consumption/feed at the same time. Now I can only get a few per graph and it tries to be cute and give me net power instead of individual power info in reports. What I mean by that is I used to be able to see power pulled from grid and power fed to grid separately, now, it sums the two and spits out the result but that’s not helpful for understanding if there is a problem somewhere. I used to download the reports and import them into my own excel file to track in comparison with PG&E and now I have to manually enter three rows of data for each day because they switched the reports to net instead of gross. The Home Screen graphic is now busy and hard to read—if the app developers read this, please revert to previous version.

Suggestions for making charging cheaper/cleaner. I am on a variable day-ahead hourly rate plan with my electric utility. I prefer to buy more electricity during selected hours when it is cheaper. In Illinois this is typically when wind is blowing at night, but obviously this varies from day to day. Cheaper electricity also tends to be cleaner electricity. It would be nice if I could set two state of charge levels, a minimum charge level and a maximum charge level and have the app/car automatically (i.e. using a pricing arbitrage-like strategy) select the hours for charging that minimize electricity cost subject to the above charge level constraints. During cold weather, this strategy would ideally also take into account losses from battery heating. Finally, it would be nice to have away to just heat the battery without heating the cabin. While heating the battery uses energy, it also enables regenerative braking which help to recoup some of that energy loss while greatly reducing brake wear.

Few things…. I find the app not exactly intuitive. Few suggestions: 1. When you click on the car, take it to the “control” view. It’s what a user would expect instead of going to the menu. 2. Why is the open frunk on the front plate of the iPhone widget ? I would say I never use it. I would rather see the “ open TRUNK” button there. I use it more frequently. 3. Navigation: I’m so used to Google nav that it’s hard to go back to something less convenient. When I enter the trip and want to search for information on place along the way I would like to see the bubbles of each place numbered or something so I can see on the map where each place is so I can choose the address. Makes trip planning harder. 4. Snow mode - that would not allow the car to accelerate rapidly to avoid sliding. It’s pretty solid but I mean the acceleration on the straight steer from 30 to 50. It would reduce the speed by 10mph from the speed limit to keep it safe. The car may obtain the info from the cameras, outside Temperature and even a weather forecast. 5. Weather forecast. Where is the feature in the cars menu ? It would be cool to have an app there showing current weather. After all depending on driving conditions the driver would be able to select proper steering mode. Even get a recommended mode (suggested for safety) Don’t wanna get to more details but hopefully someone will get the point. Developers could use that feedback I hope.

Needs more features. Could be better. 1. Add ability to edit the price of a specific charge session. Sometimes my “other” charges are free, other times they are paid. Maybe have a set price and one setting that toggles on/off for free. 2. Can’t view and clear sentry videos in the app, don’t want to sit in car and do that. That should be easy app functionality. 3. If I live in an apartment and get free charging, let me set my home charging amount to $0.00 4. You should be able to schedule multiple pre-conditioning times throughout the day. Add more tabs to set more times. 5. Schedule sentry to turn on and off at specific times. For example, every night from midnight to 6am it could be scheduled to turn on. 6. If I move and my cost or home charging changes, it shouldn’t backdate and change my stats. I should be able to adjust price going forward only. Or I switch electric plans, it should only impact cost savings going forward. 7. Take advantage of live widgets. The app takes forever to connect to the car. Make it instant. 8. Route planning. I have favorite destinations saved in my car, but they don’t show in the app. Expand app/car cross functionality so I can route plan in the app using my favorite locations.

It never works. It’s shameful that this application never works. A company like Tesla, which has done and accomplished so much in our modern times, now cannot fix the commuication issue that this application is having. Everytime I launch the application, it unsuccessfully tries to communicate with my 2018 until I get the void message “Network Time Out.” The application would only work when I launch it while on Wi-Fi. And on the other hand, a third party application, Tesla Stats, works fine and connects to the vehicle without a single glitch everytime, which leads me to believe that the issue lies in the Tesla apllication, not the AT&T service. And I’m not the only one with this problem. Multiple other Tesla owners are experiencing the same problem. One last thing: when I purchased my Model 3, the application worked perfect up until a recent application update made in the first half of 2020. What goods can you find in the convenient Summons feature, or the climate control, etc., if the application does not work? It is really about time for Tesla to solve this problem.

A Good company turned. I had an early build model 3 with all the options including FSD. Years later I found myself wanting a Model Y for its slightly larger interior space and the AWD. But FSD- which is just software, as the car is capable, is non-transferable. Even though I already purchased the upgrade when it was only a few grand, I lose it with the old car and they want me to pay $10K to have it again. Any other car I could remove an accessory and put it on my new car. Any other software I could uninstall from my old computer and bring to my new computer. Imagine having to re-purchase every app on your phone at 5x the original cost with every new phone release. Now they’re limiting me to 80% charge limits at select super chargers when I’m on long haul road trips- the entire reason I got a Long Range was to have the distance. Not cool. Don’t get me started on build quality. Tesla lost its soul in its attempts to finally turn a profit. Tesla is ahead now but as soon as a legacy brand has a better or similar EV to Tesla, I’m out.

A good app but. I think the app has potential but the user experience is severely lacking. 1. There are no descriptions to anything so the only way to find out what something does is to click it and see what happens. I shouldn’t have to Google everything like this. 2. There doesn’t seem to be a “just turn it off” button that locks the doors, rolls the windows up and turns off the AC. I’ve had to do it all manually. 3. It’s hard to distinguish what is a button vs what a list item with sub menus. 4. Not a lot of stats about your vehicle at all. Can’t really tell anything beyond the PSI and that was a bit tricky to find. 5. Video audio won’t play unless you take your phone off silent/vibrate mode. I had to Google this to figure it out. 6. The app itself doesn’t really provide much of anything really. There seems to have been more thought out into the store section than the app itself. 7. My wife also has the app and can honk the horn while I’m signed in as the profile using it about to drive around. She was about 15 miles away. There should be limitations to this.

Please please Please roll back home energy app. Please roll back Solar portion. Users:Do not update. Cool update for vehicles. Poor for home energy management. The newest update needs to be rolled back. It was always easy to know the system status at a glance. Going on or off grid was simple. Now, your phone has to be paired with your power walls. If the new home page states “Go on Grid”, one would assume they are off grid. Um….maybe. Been operating the same system for two years seamlessly. Today, the app allowed my batteries to get drained during off peak hours. Guess what was left for peak. I have not paid for peak since day one. Why? I’m guessing it’s Tesla’s idea for their virtual grid. The new home page puts the opt in option in your face. And, somehow my battery reserve was changed to 0%. Nice! I get their goal. PG&E gives you pennies for your excess energy. In turn they sell it at a huge profit as “Green Energy”. Their justification is infrastructure cost. Yeah, like magic fairies installed and maintains my system for free. Tesla wants a cut of that profit margin under the guise “Help support California’s grid”. Yeah yeah…let’s go with that! Rant over!

USELESS CAR. Not a good electric car to go with. Too many problems with charging and the car itself. First 2 years were fantastic but after that i start getting problems. The battery doesn’t last longer and tesla claimed that their car can go upto 300 miles but it was going only 220 miles. In emergency, its not a good car to rely on. You can’t drive faster because you will lose your battery 10x faster and charging takes around 6 hours. Make sure you have another car for emergency purposes. Don’t rely on electric especially tesla. My other family members has electric cars but from different companies and they really work great. They are better than tesla. I would highly suggest to go with a different company than tesla. Also they charge so many fees when you try to buy a tesla. And in top of that tesla charges $250 for ordering a tesla and that doesn’t make any sense. Why should someone pay money for ordering something? Its like you are in a restaurant and you want to order something but you need to pay extra money just for ordering your food. I would never recommend tesla.

Worse after v9. When I plug in the car to charge I no longer get a message saying charging scheduled for 11 PM or whatever time you set up for. it just says charging stopped. Therefore when I go to sleep I have no way of verifying that my charge is set and ready to go like i used to. Also, I no longer get an error message that the cord is plugged in incorrectly or there is a fault or whatever might impede my charge that is going to start a couple of hours after I go to sleep. The old app gave that info which you could check at a glance before retiring for the night. This is quite a downgrade from your previous version which gave all of that information and more. If you’re going to start annoying people with updates that take away actually useful features in the real world, you’re just like every other tech company. Now just to be sure I don’t wake up in the morning without a church I have to manually start my charger at about 10 PM before I go to bed confirm that it’s charging correctly and then go to sleep charging when electricity still very expensive rather than starting later in the middle of the night. Thanks Tesla.

Sentry Mode Request. Sadly, our Model 3 got backed into while parked overnight, and unfortunately, that was the one night we forgot to activate Sentry Mode. Fortunately, the other driver left a note but that could have easily resulted in a hit and run with no info on the driver. It would be super helpful to have a preference that would allow Sentry Mode to auto-engage whenever parked, possibly with an additional setting that would only do it away from home (for those with garages). Maybe also a preference that it would disengage below a certain battery threshold? In the event of an accident, you’d very likely record the plates of the car that hit you. 5/7/19 edit: thank you for adding this feature!!! However, here is a suggestion that could take things to the next level and prevent some mishaps altogether. Since you are already monitoring surroundings with the low-power ultrasonics, could you not also distinguish a car moving too close while parked (a more uniform motion pattern than a pedestrian)? If a car gets too close, a quick honk of the Tesla’s horn could provide enough warning for the other driver to realize just how close they are. Not sure if that’s technically feasible but, if so, that would be huge! Accident averted! Thanks for the consideration and appreciate all the great work you devs at Tesla do!

Enable remote view for 2020 Tesla Model S. I had 2018 Model 3 Dual motor. Upgraded to 2020 Top of Line Model S performance with Ludicrous Mode. Love it and knew the (Legacy) S doesn’t have the Sensor for phone key which I was disappointed but ok with it. Which I loved only needing to take my phone for key. Which technically I still can just have to open the app every time I get in or out and press to start which is annoying. If they could somehow update that to buy as add in. I’d do it! But doubt they will Regardless the bigger disadvantage is they didn’t include remote Sentry Mode nor blind spot camera when turning. Which I don’t understand why. I do realize it’s a vertical screen vs horizontal for blind spot but with a 17 inch screen there is plenty of space to put the view when turning. And the remote sentry I would imagine is just a software feature to enable for the Legacy computer. I truly hope they will include it with software or at least post why they can’t. Unless I missed a post somewhere about it. I’d love to upgrade to New S but That is another 20,000 to pay. And outside my budget. Hoping for prayer and miracle. Otherwise I love my rocket ship, space, and range increase Don’t forget us Legacy Owners!

Scheduled Departure Doesn’t Work. I like the app, but as other reviews stated there is no support. I am forced to do a review in hopes of getting support for my issue. Specifically, scheduled departure doesn’t work as expected. For example, I listed 8am on weekdays as my scheduled departure with off peak hours ending at the same time. Yet on Fridays (a weekday) it charges at any time including during peak electricity hours. Also, if you enter the actual off peak end time (i.e. 2pm) with a departure time of 8am, the car will start charging if I plug it in at 3pm. The logic is extremely fickle and confusing. Bottom line, when you enter a scheduled departure, it should wait to charge such that charging completes right before your departure, period! If you add off peak electricity, it should still do the same thing, while also avoiding peak time. To do this it needs to know the start and end times for peak electricity rates. Just that simple.

One star until you stop pestering me when I close the app. This app gets one star until you stop pestering me about closing the app. I’m not leaving it open at all times and you don’t need a reason why. What you need is to stop bothering me with a notification every time I close the app. Since you’ve abused your right to notify me I’ve revoked your permission, which means you’ve robbed me of notifications that may be more crucial and important all because you are trying to pester me into using my phone a way I don’t want to. The desperate measures you’ve taken with spamming me to leave your app open means there are serious business goals / wants driving your behavior. If someone closes the app every single time it’s obvious they don’t want to leave it open. Yet you persist. This means your business is desperate to track me 24/7. Why? Also stop begging to get on my home wifi network it’s another thing that will never happen. Also the privacy policy for your cabin camera is vague and unclear misleading wording of “your cabin camera is not linked to your VIN.” - okay it’s not linked to my vin- but what about my Tesla account? You may not be lying that it’s not directly linked to my vin, but you telling me their is no way to discover the identity of someone on a cabin camera? If that was the case you would spell it out. Instead you use careful word smithing to mislead consumers. I’m embarrassed for you. Get some morals.

It is good but with some quirks. I mostly use it for Tesla Gateway control and monitoring and it is rather good displaying current and historical data for PowerWalls, solar production, house electricity consumption, grid outages and so on. For some reason Charge On Solar option does not appear for me even though versions of M3 and gateway should allow it. Phone version of the app is more refined and polished. Tablet version is somewhat simplified scaled up rendering but it does work well for reviewing historical solar data. Presentation of house consumption, power walls state and usage, grid usage and PV production is well designed. You have access to a lot of data without UI being too complex. Marketing “enhancements“ appear once in a while and can be annoying but fortunately just appear as additional elements on the screen, not popups. Overall it is good with room for improvements.

Zero customer service. Worst customer experience, the offer started at $600 plus and kept increasing one day after the other until it finally stopped at $814, that was way beyond what the offer started at! I reached out multiple times in regards variant concerns, It was very difficult to get hold of any agent, I was directed to leave and voicemail & someone to return my call that never happened. I sent multiple messages on the app & again no response. I was scheduled to pick up the car on Sunday but due to poor customer service or better say zero customer service the order was pushed until Friday, the order kept been rescheduled without a courtesy call to even find out if I can make the scheduled time/date. The one time I was on a call with the agent, I was told why are you calling this Tesla location not the one where you placed the order at, another time I was informed by the agent we do not work off commission so no one cares to sell or get back to customers WOW mind blowing Tesla staff!! I lost my $250 order fee, maybe invest the money you took from me because you will not refund me that amount in training and hiring competent staff who are able to assist and provide good customer service. Horrible experience and I wish it to no one else. I could go on and on . In summary ZERO customer service

Good functionality for the most part, but mileage estimations always off. When typing in travel from one point to another, Tesla estimates the miles or battery left over upon reaching the stated destination. This is vitally important of course, so one does not run out of charge and become stranded. In my 2022 Model 3, the estimations are off 100% of the time, and always off on short side. Example - traveling from point A to B will result in me arriving with 15% battery left. But in reality, this estimation is full on bogus 100% of the time, and I will constantly either arrive with very little battery left or in some cases it’s so incredibly off that I will need to find a place to charge in the middle just so I can make it to my destination. My driving style is not aggressive either. Why the constant misrepresentation? Why not provide honest, real-world estimations that could actually be useful rather than detrimental? I mostly like the Tesla experience, but this part desperately needs to change. Thank you for your consideration.

BEWARE of SOLAR. First I want to say I am a huge Tesla fan but this experience with Tesla solar has been terrible and I would not recommend. It’s not worth the headaches or the money. Shading billing practices and hidden fees have cost me thousands. My quote for solar noted free installation but the night before install Tesla slid in a 3k line for installation into the final bill without telling me. The way they present bills is confusing and I did not realize it had been added. They will not return my calls or emails asking for clarification on why I was added to the final bill. Tesla came out to my house two times to decide on a location for the powerwalls but during install they decided to put them somewhere else which I had not agreed to. What I learned was that Tesla does what they want and they do not want any input from the homeowner. Tesla also broke my gutters with their ladders but they will not return my calls to fix them. In their eyes the job is done. In short, communication is non existent and they take weeks to reply to any question if they even reply at all. I expect more from from a premium solar company especially with the cost. They get back to you when they feel like it. They are out to get as many jobs done as possible and they don’t care how they are done. My project was supposed to take 3-4 months and it took over 8 months to complete. I expected a lot more from Tesla and this has left a really bad taste in my mouth. BEWARE!

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Tesla battery is great - app has gone backwards. The battery exceeds my expectations and works very well. The app has gone backwards with the introduction of a pictorial representation to replace the simple four-circles infographic. I now have to take time to interpret the pictorial instead of seeing at a glance what is going on. Can we have the infographic back as an option please, this time with the charge level included on the graphic. And can we have a iPad version please.

The older version was more user friendly. Since the app changed to show a 3D image of a generic house, it’s not as simple to get daily comparisons of solar production, powerwall use, grid use, home use all on the one screen at the same time. Another annoyance is the app is significantly slower to load and show the values. And a feature that seems to be completely removed is the backup notification and history - where before it would show when the grid was down and the battery took over. It was a lot more informative. I wish I hadn’t updated the app!

Terrible connectivity. Have noticed with the latest iOS update 4.24.0 the connectivity between the app and the car has worsened. Previously it would work on and off intermittently, waiting a minute or so would usually fix the issue or rare occasion of force closing the app. However now since the update it doesn’t seem to want to connect at all. After I’ve parked the car there hasn’t been any connection for 7hrs, I’m able to open the door and even then the app is still unresponsive and just gives an error try again later which is unhelpful :’(

Minor issues. Very useful app, and totally mesmerising when you are mindful of the cost of electricity. Just a few issues regarding the Tesla Powerwall interface. 1. I have 2 powerwalls. Is there a way to see their statistics seperately? One is new, the other 3.5 years old - would like to monitor any deterioration as they age. 2. The charge level is shown as a percentage. With multiple powerwalls, the amount of charge available is much more, but 100% tells me nothing useful. Can we please have the option to show kWhrs? 3. Monthly solar graph shows the energy captured for each day in a seperate column of the bar graph. The “day before yesterday” is *always* wrong. For example the graph shows 6.1kWhr when it was actually 29kWhr. When I look this graph again tomorrow, the correct amount will show, but the day after will be wrong. For example, readings might be 20 every day. Graph will show 20, 20, 20, 5, 20, 20 on the 5th of the month. and 20, 20, 20, 20, 5, 20, 20 on the 6th of the month. This error has been happening for several months (possibly much longer).

Checking solar wakes up car. I have noticed in the last couple of app updates, every time I open the app to check solar and battery it wakes up my car. I’m sure it never did this in the past. I have had Teslas for a couple of years so this was something that was the difference to the norm for me. Apart from that o really like the app.

Great App but needs an update. The app is great but some metrics are missing and some are odd. 1. No daily Supply Charge metric. Used to calculate daily supply charge when connected to grid. This is a daily charge for just being connected to the grid. It's not a usage charge but a daily fee charge by the grid distributor. 2. The export to grid arrow is pointing down and import from grid is point upwards. It should be the reversed ! 3. Billing cycle dates, allows the user to select a date when a billing cycle starts, should have an option to select monthly, quarterly (3 months ), custom days (number of days) 4. And overall all in one screen showing Total Solar Generated Total Home Use from Battery + Solar + Grid Total Home use from Battery Total Home use from Solar Total Home use from Grid Total Solar Export from Solar+ Battery Total Solar export Total Battery Export Above should have a live feed and broken down to daily, monthly yearly and custom dates.

Integration between vehicles and energy required. The app UX is great. Visual and intuitive. The additional features I’d like to see are 1. integration between Powerwall and Tesla vehicles. My Powerwall is linked to solar so when Powerwall is full I’d like the system to dynamically adjust the amp input in my car to utilise the additional solar energy to charge the car before grid export. This could be done with the UMC or wall connector. 2. Dynamic adjustment of the amp input based on solar production during Powerwall charging would also be useful. 3. Notifications for Powerwall fully charged or Powerwall reaching low charge or reserve power level. 4. A Powerwall widget with charge level, status and solar production.

Vehicle Controls for devices not setup for phone key. The lastest update has removed vehicle control and charge limit settings for devices such as an iPad that does not have the phone key setup. These controls are helpful and limit the number of phone keys which is a good security feature for your users. Could you please review and reinstate this capability.

Good app but. The Tesla App is pretty amazing but there are some pretty core features missing. Like it would be great to put your navigation into the app to determine how much power you need for an upcoming road trip, that would allow you to change the charging limit from your phone without every time having to go to the car, putting the destination in, looking at the estimated remaining power when you arrive and then changing the charging limit. Would also be great to review ‘recorded’ sentry clips or get push notifications when there is an event. I.e you park your car in a car park for a week when you go skiing and want to be alerted of anything that happens. Simply things like that

Tesla powerwall 2 app poor second to some of the alternative solar battery providers. I have had the powerwall for several years now. Last year I installed a non Tesla solar battery system, mainly because I found Tesla lazy and inattentive to issues I approached them about. The main problem they haven’t fixed is the fact my power provider has two sessions of off peak per day 10 am-4pm and 9pm-7am. I have to choose! Living in an area with frequent overcast, my expensive investment buying Tesla is marginal, but would be a sound investment if I could program the two off peak periods per day That withstanding, I find the app itself seriously clunky, again a product of an arrogant company. The app for the second system I purchased from another company is brilliant, can be accessed easily as an app or as a web based login. The data collected is seriously accurate comparing to my provider’s invoices whereas the Tesla data is so inaccurate that it is pretty well meaningless! Given my experience I wouldn’t recommend Tesla to anyone Harry Tasmania

Ok but lots of bugs. Does the job but several bugs/issues make it really frustrating sometimes. The app controlled climate function almost never works the first time, and can take many timeout tries before activating. Also, sometimes the phone key unlock can fail and you have to restart the app before being able to unlock the car. Other than that, all good.

Latest app update. Goodmorning, I very often check the first page to see if my battery is still working. Personally i do not like the new first page to check. It was always very!!! easy to see where all the electricity was going, now you really have to look and look again. Sorry

Functions and easy to use - missing multiple peak periods. I use the App to manage my Powerwall2, love it but really wish we could have the ability to have multiple peak periods. In Aus, most power companies hit you in the AM and PM for peak periods for power usage, only being able to set one isn’t optimal for using the Cost Saving feature

Powerwall impact percentage broken. The app had been great for me to track and manage my Powerwall but a recent update has broken the Impact percentage. Hardly any portion of my home power consumption was from the grid in this month as the solar and powerwall have been good enough. However the daily impact from the last several days has been in the 60% range or even lower. Even when I click into it nothing changes - this keeps decreasing the 2024 Yearly impact and it is impossible to figure out the real grid use unless I go into the graphs and click on grid and then see. Please fix it

App out of sync with widget. Overall, the app works great with my M3, even better with the Powerwalls. However, the app can report not having seen the car for hours just after issuing a notification from the car. The parked location also doesn’t update quick enough, as it can report the car still parked at home after a drive and being parked half a day at work. A software update request that would make all Apple Tags users happy: please make the app aware of the tags so that the car’s location is recognized as a safe location, like home, so that the tags don’t report to be left behind.

Great product, great app. Well sorted application with clearly a lot of the quality development time put in. Car app request - allow multiple charging schedules for power providers that offer multiple off-peak charge windows.

Ordinary. If you’ve got a Powerwall and no car, this is at best a very ordinary application. We added a Powerwall to our solar array and the way the information is presented is basic and sometimes confusing with numbers and graphs that take some deciphering to understand. Not being able to re-orient the screen is hopelessly 2012 so I can see why folks are so excited about the ability to download the data. You really shouldn’t have to. A Tesla app should be vastly better and more intuitive than an app from a far less cashed up inverter company. It’s not bad but it’s not good either.

Good functionality but two improvement suggestions. The app has good functionality for remotely charging and adjusting some settings in my Model S. Two suggestions: 1. It would be great if you could integrate the power consumption and charge rates from my energy company so I could see the cost per charge for my car (like I can when I use a supercharger) 2. Bring back the more vibrant colours before you refreshed the app - it just looks so drab now - why did you do that?

Bring back the old version. Like everyone else here I hate the new version of the main power flow screen and the charts, which are harder to read, less functional and less informative than before. Great example of modern software engineering: change for the sake of it, and actual useful functionality ditched in favour of a ‘fresh new look’. I know what a house looks like, thanks, I don’t need a big picture of one taking up all the space where the actual useful info used to be. Wish I’d never updated. Tesla should sack the people who did this to the app and revert to the previous version.

Settings not working since last update. I have a Powerwall and since the last update I have been unable to access settings. This is a major concern as we are in for bad weather and I can not set the amount of power I want in reserve. I do hope this is fixed sooner rather than later. Thanks Kimberly Updated App today 25th January 2022 and still no help with battery settings. I still have no control over how much energy I would like to store. This is an issue if there is storm warnings or outage alerts in my area. Do you know when this will be addressed?

Tesla app upgrade August 2021. Really really hate this app upgrade (Powerwall 2 user). It is cluttered, confusing, hard to navigate back to previous days. I want my old graph back that clearly showed on one graph, battery discharge, solar generation and grid power use above the X axis, and battery charging and grid export below the X axis. From this screen I could scroll down to get numerical data on these parameters. Have found it impossible to find all of this information on one screen. Expected better from Tesla.

Fantastic functionality at the cost of battery life.. The functionality and responsiveness of this app doesn’t even compare to other car manufacturers, this is in a league of it’s own. However, it chews through 25-30% of my battery per day in “background use” which is insane. The app developers really need to take a look at what’s causing this or at the very least explain why the usage is so high. I.E if the Bluetooth key functionality is the culprit then warn users when enabling the feature.

Cannot enter electric rates correctly for Powerwall. When setting up our power wall we are asked to put in the information for what we pay for grid electricity and what we sell it for. The Tesla app refuses to allow us to put in a higher figure for selling solar power than for buying grid power but under the Victorian premium feed in tariff electricity we sell solar power to the grid for about twice what it costs to buy power. Please remove this unnecessary limitation from the app and allow us to enter the correct data.

Ok I guess. The app is simple to use and has basic settings, however I would like to see the ability of export to grid on demand and hold charge on demand (so to bypass the battery for both charge and discharge). I also wish the app updated automatically or prompt user to update it, which I have to keep checking on the Apple Store if Tesla has issue a new update.

Great app, needs trip planning.. I should be able to plan my trip though the app without having to physically sit in my car. Not only will this help with predicting how long a particular trip will take (with charging in-between) but it will also allow users to better manage their charge and adjust charge limits accordingly, all without having to physically access the car. Otherwise it’s a brilliant app, works well, it’s really quick and intuitive to use.

Easy and practical to use, saves money. I have been using it for my power wall and 2x cars for about 2 years. The app improves every 6 months or so. These days, it auto-charges my car and power wall to maximise the use of solar and super off peak electricity. At the end of the day, all my devices are optimally charged at the least possible cost to me. Best of all, this is all done automatically without any major scheduling or programming at my end. All I had to do was enter my utility rates and set charging parameters. App takes care of the rest.

Love the app but needs 2 things. Just started using the app after having a Powerwall 2 installed. Couple of feature requests : 1. The power flow option is great but needs to support landscape mode so it can be used as a wall display. 2. Time based control is awesome but needs the option to input rates for peak, off peak and solar feed in so smarter decisions can be made by the app on when to charge and discharge.

Nice graphics but could be better. Although the power flow graphic is nice, why can't the developer just implement a battery level indicator ON THE POWER FLOW SCREEN, rather than requiring the user to constantly flip the screen back to the battery graphic to see how full the battery is?!? This is so annoying. This would be such a simple update. My suggestion - have the battery circle slowly fill up (in light green colour) to indicate the level of battery charge. That would look soooo nice... and show ALL the important information on the one screen! Also, if any emails come to the user within the app, the user NEVER KNOWS ABOUT THEM. How about putting a notification on the gear icon, to show that an email has come in?! Such simple improvements surely?? Thanks.

Good, but getting worse over time.. For every great feature Tesla add to their software they seem to break something else. This week the very useful function of setting the Charge Limit using KMs was removed for no apparent reason. I used this data to set my charge limit for my daily driving and check battery health every day and it has been removed? So many examples of this, I don’t understand…

Missing peak period. My main problem using this app to monitor my new Tesla battery (attached to a solar array) is that when I need to use it for load shifting in winter it only allows me to set one peak period per day, but there are two peaks for power pricing, one in the morning, one in the evening. Apart form that the app seems fine and gives a very clear indication of what is going on between the battery, the gird, the house and the solar array. I notice some people complain it is not accurate… I never assumed it would be extremely accurate, only that it would be close. I’ve not had it long enough to make a sensible assessment of that. Not sure I think the power company will be accurate either.

Powerwall Contribution to Charge Stats. Can we please get the app to recognise the contributions that Powerwalls make to a car’s charge? For example, the free sunshine in my Powerwalls sometimes fills or contributes to filling the car during super off peak times but are not recognised and the cost of electricity at the time is incorrectly recorded against the charge. Can we also get Charge HQ excess solar contributions ($0 / kWh) recognised as a bonus. Thanks.

Good but basic - needs more features. We’ve had our Powerwall 2 and so far it’s working beyond expectations. This app is good but I really hope they update. My wish list Time setting to allow low peak grid rate to top up battery if required so it can be used later in the day. Display charge percentage on power flow chart- very clumsy to have to switch screens when it would be nice on one page More data stored as now it just today, yesterday and last week. I’d love a years data. Allow user to input electricity use age and buy back rates and tarriff times so you can see how much your power bill will be Allow user to monitor which device is being used by characterising usage graphs eg AC will have its own unique power draw graph to cooker, oven tv etc etc Why no iPad version

More control over Powerwall charging. I live in Western Australia and on mild sunny days we see solar inverter output being reduced due to high grid voltage (because of the high percentage of solar uptake). Preventing the battery from charging early in the day so that it can charge during peak solar production would increase the overall system performance. In general though I’ve been very happy with the app and system.

Scheduled Charging Bug. The scheduled charging feature in the latest version of this app forces charging to commence at 12:00am. Any other time is not permitted. Also there is no ability to report bugs like this on either the Tesla website or this app. I hope that over time this app will be improved to include the ability to access to most of the car settings and information from this app, rather than having to get into the car (eg set car wash mode, view sentry events, check tyre pressures etc).

Excellent app, but needs to support wall charger too. This is an outstanding app that allows one to monitor in real-time the solar power our panels are generating, what our household energy consumption is and the charge level of our Powerwall. What is now required is to integrate our Wall Charger so we can see how much energy is being sent to our Tesla EV and from which source, as well as to manage this dynamically so we maximise the consumption of out solar energy rather than sending the excess to the grid.

A big step backwards for this app. The new app interface is a big step backwards for usability for the power wall information. You used to be able to understand how the system was operating at a glance. You now have to squint to see what’s going on, with a useless representation of a suburban garage taking up most of the screen. The graphs are also far less intuitive. Again, in the old interface, information was much simpler to understand at a glance. Please consider reverting to the previous interface.

New app is a disaster!. The new app has for some reasons remove all the good features. The powerwall interface is now very clumsy and data displayed is very hard to understand. Previously you were able to have all the data in 1 graph making it super clear how much energy produced, exported, used etc. For the car they removed the dedicated charging section... were we were able to manage charging, unlock port, stop charge, etc. all in 1 place! The UX team should be ashamed...

Tesla car mode design improvements. The UI needs some essential tweaks. 1. If the car isn’t detectable, make this clear. 2. From the “control” screen, make it clear that you will open or close the charge port. 3. Add a button for “car wash” mode to this “control screen” 4. Allow the car to be updated remotely from “control” if the last used wifi can be detected and the car is not switched on. I shouldn’t have to go to the garage to update the software. For 99% of what a user does, they should be able to do basics from this one “control” screen. I ALWAYS have trouble putting the car into wash mode. I ALWAYS have trouble opening the car charge port. These are fundamental. This is after owning the car for almost a year. Please fix it. These are easy to implement. It would make the app so much better.

Electricity price cannot be set to zero or less than feed in tarrif. The app is handy and always improving but it doesn’t let you set your super off peak to zero dollars and still have a sale price more than the buy price which is the case on my electricity plan for four hours each week. Also, seems to be a bug in the app which is forcing my Tesla to downgrade the charging speed from 16/16 amps over 3-phase to 10/10 amps over 3-phase.

Annoying Feature, Graphs Could Be Better, Generally Useful. Annoying: The latest version has “Request to connect to Bluetooth” EVERY time I use the app, which is quite a lot during each day - but I only have a Powerwall, no Bluetooth needed. The only way to stop it, is let it turn Bluetooth on - which I don’t want. The energy data is useful, but the graphs are hard to interact with. It’d be better if they could be expanded (pinch & zoom style) to see over a shorter time span and then shrunk back the default view. The app is stable and generally useful for my Powerwall needs.

Energy app shows inaccurate values for today and yesterday. This app leaves a lot to be desired. Disappointing given it’s Tesla. Firstly there is no seperate app for energy (powerwall, etc) then values it gives are inaccurate. See for example values it shows for today and yesterday! Now compare them to the weekly values in ‘yesterday’. I have checked and can confirm the weekly values are more realistic. Come on Tesla, surely you can develop proper apps if you can conquer the energy world! Don’t try support either, they are yet to get back to me after several reminders. Seems nobody cares....

New version is clunky and missing data. Like everyone else, as a Powerwall 2 customer I’m finding the new user interface ridiculously hard to read and such a step backwards from the previous version. In addition to the terrible interface, I’m now suddenly missing chunks of data on my graphs - especially from 7ish pm onwards? This never happened in the old version unless we had an actual internet outage and now almost every day I’ve got chunks of missing data. Terrible.

New Powerwall/solar graphs are not as good. I find the new graphs for solar and Powerwall are harder to understand at a glance. I thought maybe I just needed to get used to it, but several months in, I still find that I have to stare at them much longer in order to understand the data that I want to know. The old version displayed the solar, battery, grid and home usage data clearly, simply and you could easily layer them on top of each other one at a time. Now they are always layered all at once, yet I cannot see all data all at once.

Wish For Apple Watch Version of The App. Wish my Apple Watch had a version of the app so I don’t need to carry my phone for the sake of driving my car. I’ve been going to the beach to swim and have had no where to put my phone whilst in the water… a watch version of the app would make it so convenient - not sure why this hasn’t been created yet.

Is there a reason why we can’t schedule charging?. Please, just give us a charging schedule utility that is as good as a cheap 7-day programmable room thermostat. I want to start charging at 8 am (when the sun is up and hitting my solar panels) and stop charging at 3 pm (when peak rate electric starts). We can’t do this!! I can only assume there is some technical reason why this is not possible? I’ve tried the Tessie app…it has issues stopping charge, so I guess this is indeed a Tesla technicality that is getting in the way of acceptable scheduling utility provision.

Great. Does exactly what it says on the sticker, does it perfectly. They keep adding quality of life improvements, just like they do to the car. There’s a lot of reviews here with less than five stars and a request for more features. Great, Tesla seems to listen too, but at its heart this is a very fancy full featured car key, and in that respect it’s functional and amazing.

Suggestion. The phone app is great particularly when key fob has been left at home or battery is flat or I just want to turn on my air con before I reach my car, but can you please provide functionality via Apple Watch? I recently was stuck with my fob and phone locked in the car while away from home. I had to find access to a pc to log into my Tesla account to open the car. Not fun !! The watch app could have solved this for me

The latest update broke the app. For somereason Tesla saw fit to break a great app. Since a few days, last update, the app loads slow, zooming in from a black field, which takes over 30 seconds, by which time I have missed an important power consumption moment. I tried everything, have an Iphone 15, reinstalled the app, have it on 250 MBs WiFi, but the app has become useless. It is always beyond me why something that is not broken needs to be fixed. It worked well for 7 years. Big mistake, Tesla.

Tesla Powerwall. My family purchased a Powerwall 2 battery plus a 16 panel rooftop solar system, and considering we live in the midst of a National Park in a semi rural enclave we are getting quite an amazing level of performance taking into account the massive amount of very tall trees on my property. We were very satisfied for the very short time the previous version of this app with its overlay feature which was used by all the members of our family, we currently are very very disappointed that this feature has been removed, please reinstate this feature as soon as practical.

Power wall Management. Have used this app since 2015 for my cars and now my power walls. After a few days my only complaint is that there is only the two management settings - 1. Power with solar and battery in all periods as much as possible and 2. Charge in off peak to 100% Id like the ability to set the amount that my power wall should charge using the off peak. For example: Backup charge - charges to level no matter what 20% Grid charge - charges to level in off peak 40% Solar use - charges during the day 40% Basically my issue is that if it charges from the grid to 100% - then during the day instead of charging the battery, my excess solar is going back to the grid. Id want to be able to charge a certain amount in tbe off peak but leave it so no matter what, my solar is charging my battery during the day still. The in between setting. ALSO some feedback, would like to see a weather feature for solar/powerwall so it can top up the expected gap from the grid for the next day in overnight off peak based on expected weather conditions for the next day. Anyway, awesome work this is so cutting edge and great advancement.

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App. Not working today

Vehicle Connection Error. Multibillions of dollars available to hire thousands of the best programmers in the world, then dropping the ball by demonstrating an inability to solve a seemingly low-level problem (having a phone app reliably connect to a vehicle). Not sure how this was even allowed to become an issue! Vehicle is amazing though!!

Request features. I wish there was an easy way to request features. For example, I’d love to be able to remotely put my wipers in service mode when a major snowfall is happening.

Good but lots of room for improvement. With the collective brain power working at Tesla, they should really endorse the fact that their customers love stats about their vehicle. It seems like the stats provided are watered down. I’d like to see stuff like: how much my trip cost based on my hydro rates; how much CO2 I saved per month/year/since my purchase compared to certain vehicles; the ability to adjust the average gas price in my region (it’s $1.65/L, not $1.05); the ability to see historical stats since I purchased the vehicle; driving data (average speed, an algorithmic rating (optional) with a score, etc. There’s so much potential here but the app is lacklustre at best. Nonetheless, it’s still better than any other car maker’s..

Refer and Earn. Please move the “Refer and Earn” banner down to the bottom of the page. Something that is used so seldom should not be front and centre every time you open the app.

Generate Virtual NFC Card in Apple Wallet. The BLE keyless entry suffers occasional malfunction. It will be painful if your car is parked in an enclosed structure where most signals are attenuated.

Useless pre screen app. Newest update makes it so you can’t see my vehicle now until I open the app. Heaven forbid I just want to see where my battery is at charging wise quickly

App never notifies me of anything. Doesn’t notify me of alarm going off and it’s super annoying because preconditioning my car has lead to the alarm going off and I’m deaf so it usually means my neighbor comes to tell me it’s on. Should not be happening with this smart of a car

Add support for Apple Watch. It would be great if we could use our Apple Watch as a key. There are lots of 3rd party apps for that but that’s super sketchy and insecure. If my phone’s battery is dead, my watch would be a great fallback key.

2 Extremely Important Features Lacking. Like the man said below Allow Us an accessible software button to precondition the battery separately as we please and before super charging at locations of our choice. Let us in Canada subscribe to the FSD

Scheduling Options need improvement. I like most things about this app except I found my 15 year old non EV had better and more options for automatic starting on a schedule. This app only lets you set one instance of it and makes it either daily or weekends. I want to make my vehicle schedule to precondition just once on schedule, no repeats, and other options so add other preconditioning times in the same day, and specific days of the week like only Mon Wed Fri etc

Free SC KM wiped out. The latest app update wiped out all of my free supercharging KM. 2 weeks later and this issue still hasn’t been fixed. Was charged for all of my SC sessions during a road trip when they should have been free. Extremely disappointed. Be VERY CAREFUL when you update the mobile app!!

Pls fix. Normally, an outstanding app. However, it’s now 4 days that the rear trunk will not lift without using the app. Very annoying when hands are full. Please fix quickly, it’s winter.

NEEDED - One cold weather tweak. It take 5-10x longer to heat the batteries than it does to heat the cabin. There should be a “Pre-condition Batteries Only” feature, that a user could activate, well in advance of using the vehicle. Then the first 15-20 minutes wouldn’t be spent driving with significantly reduced power/re-gen.

Can’t connect !!. Anytime I’m at home the stupid app doesn’t connect to my car. I’ve realized it’s likely because I’m connected to the wifi as this doesn’t happen when I’m out. Also, many other users seem to have this problem as I read on Reddit. Fix this issue already !

Pre-heating battery. Please add feature to pre-heat batteries. I know pre-heating cabin initiates that, but batteries take much longer to pre-heat.

Like app. Where is widget?. I was liking the app but the last upgrade removed the widget which is handy for my iPhone Home Screen to pre-heat and cool the car.

Trip planning. The battery charge at destination is not shown in the trip planning for a trip without or with a single charging stop.

Doesn’t connect to car very well. Frequently times out before connecting to car when trying to preset cabin temparature. Also would be handy to precondition the car one time rather than scheduling.

Great app. I use this as my key

Industry leading automotive app. Seriously, Tesla’s mobile app is exactly as good of an experience as you would expect if you’ve ever driven one, and it puts every other manufacturer’s apps to shame. As an added bonus, the Tesla app natively supports iOS Shortcuts. ONLY PROBLEM is the new Shortcuts automations for enabling and disabling phone key. Both have a seemingly 1 in 5 to 1 in 10 chance at failing and getting stuck running, requiring I reboot my phone. BIGGER ISSUE is the automation action to disable phone key results in a pop up message explaining what will happen and asking to confirm. Nobody who uses the Shortcuts app to create automations doesn’t know what disabling phone key will do. All that extra step to confirm does is completely break the ability to use it as an action in a passive automation because it’ll completely stop the flow of any multi-function automation or shortcut when it gets to that step if the phone isn’t unlocked in my hand and I don’t confirm. It can’t automatically disable phone key when my phone goes into sleep mode, or when I start my shower routine, or anything else. I have to take the phone out and activate a shortcut which only includes that one function, and then tap to confirm that I know what disabling phone key is doing and that I still want to, at which point I may as well be just opening the Tesla app and disabling it from there. Again, this is knit-picking, and the Tesla app is the actual best app any car maker has out there. As with their cars and their so called “competition”, the comparison isn’t even close. Edit: I literally just posted this review a matter of days ago and the small issue I had with the shortcut automation pop confirmation is already fixed (not likely because of me but the issue hasn’t existed long enough for this to be anything but impressive no matter who they heard about it from first. I’m leaving this all here as an example of exactly what I’m talking about. Like I said, industry leading 😎

Please remove Refer and Earn from the Home Screen. Please remove Refer and Earn from the Home Screen. Absolutely unnecessary use of Home Screen. Do you think users need to be reminded where to find it every time they open the app?

Connection error. Recently the app takes almost 4-5 minutes to update and sometimes even not working at all I was thinking because I don’t subscribe the premium connection it’s happening but even when I subscribed to that nothing changed I tried to delete and reinstall the app log out and log in again but nothing solved the problem

Request. Make camera viewing available on app :)

International users. Unable to add a payment card due to app requiring a zip code. Canadian. Resident trying to add my credit card and unable to add postal code as it’s not recognized. Only zip codes.

Slow connection. It’s taking forever to connect through the app. I’m using iPhone and 15 pro max and lte. It used to be ok but got worse over time

Error. Server error

it’s shame for this big company. customer support is awful. Connection to car is very slow with 5g Data. Anyone can drive off and steal your car if they are already in the car without key and app. App doesn’t have dedicated customer support line. This Musk guy always talks about humanity but his own company doesn’t have reliable human customer support.

Geolocation Flaw. Tesla app has great feature where one can share phone keys with others but having said that it has big flaw where all users having access to see your daily whereabouts which is a personal thing and no would like to share with outsiders. It does have a feature where it will disable all mobile access which will take basically all features out from tesla app. Big and humble request to TESLA and app developers kindly make an option of SUPERUSER person who purchased a car and give this user a power if selection that from whim others shared user can location feature, can never change any safety features of car by going into service mode.

Charge Percentage. Why can’t the charge percentage be something you manually type in to get a more accurate power supply, rather than a slider?

Great app, just missing a couple features. App works really. Great connectivity with the car, and lots of amazing features. There a couple missing features that would be a great addition. First would be a way to pre-condition the battery prior to the cabin heating (since preconditioning takes a lot longer). Second would be a way to schedule an increase to the charge limit for a single trip (I.e. I know I’m going on a big trip this upcoming weekend, so I want to wake up to 100% charge for a single day only).

Canada weather. Please add over the air update add a option to precondition along with be current settings. Without being in the car and set gps to charging station for all models. Via app and in car setting precondition. Battery while driving would be nice during Canadian weather

App is too slow to load. App is very slow takes more than a minute to connect to the car . Very frustrating.

Needs another decimal place for charging costs. The app rounds charging costs to the nearest cent per kWh. My utility company charges in tenths of a cent. For example, 9.6 cents per kWh becomes 10 in the app. This leads to reduced accuracy in fuel cost comparison, and it’s a really easy fix - no new fancy coding required, just add a decimal place.

Broken widget?. Recent update broke the widget. All layouts of it showing up blank.

Needs improvement. I wish you could see if windows are down. I also love to activate the heated seat, steering wheel, side mirrors from the app.

Precondition batteries only with estimate.. It would be great to precondition the battery only and not heat the cabin. In a temperate climate like Vancouver, where the winter is normally 10°C it would be nice if it could do that and then give us an estimate as to how long it will take to heat because I keep driving to Superchargers and then it’s still not hot enough to ramp up to 175 kW.

Latest version no longer offers charging non Tesla vehicules. The latest version (4.27.5) no longer offers charging non Tesla vehicules. This is a major drop of functionality!

Garbage app. The amount of times this app times out or doesn’t respond is ridiculous. This app should be judged much more harshly.

Tesla is the best.. I have a Tesla they are expensive but the best and Tesla’s are good for the environment.

App fails to load after last update. Only rarely can I get connected to the app since the last update. It’s winter and I need to be able to adjust my preconditioning and charging levels. Unacceptable…. Again

Great app to control Tesla devices! 3 things that could be added…. Great app where 3 things could be improved: 1. Add a button to start battery pre-conditioning; 2. Add the ability to schedule a departure once (not reoccurring - would be very useful for those that are not on a set schedule); 3. Add the ability to use the Apple Watch as the vehicle key. The ability to remotely control the app is really great. The full-featured options are awesome.

They broke widgets. The latest update results in the widget being black.

Preconditioning / Scheduling. This is the most annoying buggiest feature of this app. Routinely preconditions vehicle at random times even when I have unchecked preconditioning. Often times I will set a new time and time reverts back to whatever time was there before. Very frustrating.

App update removed widget. The newest update had a blank, white widget. Nothing could be seen or controlled until you open the app...must ensure you have the most current phone update to run it properly. Since the iphone update was recent, it should not prevent the widget from functioning. Developers of this app need to ensure functionality works with the most current and previous iOS version when updating their app.

Kind of cool. It’s a good start but not there yet. We also need a Apple Watch app

Climate fails to turn on. Climate fails to turn on with one click, after multiple tries it finally works. Please fix this.

Fin du trajet?. In the Position section of the french version , « fin du trajet » should read « éditer le trajet ». The way it is now in french means end of trip and it should guide the user towards editing the trip instead.

NEEDED - Software Update. Pillar Camera for Sentry Mode :: There is a blindspot in the sentry mode at the front fender area. I had parked in a tight parking spot and someone brushed my front right bumper but it wasn’t caught on camera in Sentry Mode. Pillar Camera would be able to capture this. Scheduled Charging :: It needs to allow start and end time for scheduled charging. I have scheduled charging setup after 7pm. I got home after midnight and it didn’t charge all night because software scheduled charging for after 7pm for “that” date.

This app can’t be trusted. Too frequently, it will not communicate with the car. Just not good enough

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Getting Better. I use the app only to manage my solar panels and powerwalls and the app is quite good for that. It is also a little addictive to monitor. A couple of suggestions: The recent change of the power flow lines is an improvement. You may want to consider swapping the location of the electric meter and the powerwall/inverter since that is really the heart of the system (all the electricity flows through that). Also, it would be nice to navigate directly to different days, weeks, months or years rather than having to scroll through dozens of weeks or hundreds of day to get to a specific one. You could do this by allowing a “drill down” functionality from years to months to weeks to days. There are probably other ways. When down loading data, some way off differential naming when downloading would make it easier to find specific data. Even a year-month-day format would be good. It would also be helpful to download a whole years with of weekly, daily or even hourly data at a time. Finally, providing a comparison to previous days or months (January 2023 compared to January 2022) in graphical form by day would be great.

Still a solid app but minor bugs. App has improved for car owners but some minor bugs need to be fixed as well as some features I’d love to see. First, while charging, it shows the charging rate in mi/hr but actual charging range gained in km rather than miles. Also, it would be very nice to not only be able to schedule pre conditioning but make it a manual option. Especially in cold weather, I don’t always leave for work at the same time so scheduling a set time is difficult. I’d love to be able to start preconditioning 20-30 minutes before I know I’m leaving so the battery is nice and warm before departing. Not having regenerative braking in cold/icy weather is dangerous so preconditioning the battery is critical.

Doesn’t work with iPadOS. Despite the information here on the compatibility, this app does not work with my iPad. It would be nice to have an actual iPad app to use, just in case my -home is not available. I do use this app daily. Tesla keeps updating and adding new features. A few features would be nice to have, first the ability to set the level for charging from the app, not just the limit and ability to start and stop charging. Viewing the most recent air pressure for the car would be great as well, instead of having to show it by switching it on the display. Showing the percentage of charge as well as the rated or ideal miles would be helpful. I've thought of a lot of features that could easily be implemented in the app, but are not.

App Issues???. For the last couple of days I’ve been using the App because my key fob is on back order on my Model X. The App itself has been acting weird lately, when I try and access the App the notification on it will either say CONNECTING or WAKING UP. I know for sure that it’s not my phone. I’ve deleted the App cleared my history, turned off my cellular connection, bluetooth, Wi-fi and deleted the App. I turned back on my phone on several different occasions and re installed the App several times. (“ I’ve tried accessing app on several different phones, just to make sure”). The App still says the same thing. WORST experience EVER. What if I was way out far somewhere and this happened??.. I’m glad I wasn’t that far from home or I would be in a real messed up situation. Idk what’s going on with the App or connection issue from the App to my Model X.

animation on opening screen cripples the app. The latest update is poorly executed. Upon opening the app a ridiculous animation wherein the system view zooms out to show relevant data, powerwall, solar and house energy flow, takes 30 seconds to execute before the actual data can be used. The animation is not helpful, but instead it requires the user to wait 30 seconds before the desired information can be viewed. Why on earth would anyone think this is a good idea? Please revert and remove this new useless feature or provide a way to turn the animation off. The entire purpose of the app is to provide important infomation, quickly. Nobody has any desire to marvel at the animation EVERY SINGLE TIME the app is opened. Get rid of the animation ASAP. Also, more streamlined data export — i.e. export all history all data columns available with minimal clicks would be helpful. Thank you.

Last scene issues. Every time I stay home and the other phone app leaves to go out of town. Neither phone is able to see last seen . on both of our phones on the app, Shows, 6 hours since we last seen the vehicle. And this is the second time when the car has gone out of town I am unable to see last seen now I’m up to 20 hours and the other phone is unable to see last seen issues and they are in the car. The car is out of town and the person in the car plug the car in to be charged and didn’t plug it in all the way I got a notification but the person in the car didn’t get the notification . and this is the second time this is happened whenOne person goes out of town with the car in the other stays at home road trip.

Basics but not much more. CONS ——- Latest release doesn’t 100% lock car at wall away. Lock at wall away can be 3 feet or 30. No consistency. No sentry warning notifications on app. Why no message on phone if I was hit in parking lot. No sentry clips mobile viewing. No iPad native support. Lock and HVAC icons confirm active or inactive. Frunk shows open always. Needs better find my car support Check for software updates with app like in car. Not just wait and see if it shows. Ability to force an update. Mine is currently 6 releases behind. Ability to delete in box messages. Ability for full charging options like in car. Ability to check Supercharger history not just remaining free credits before sending directions to car. Better integration with Tesla Solar and where and how flow of power is used. Charge car for free instead of selling back to power company for half what you would pay otherwise. Media and Software Upgrade items missing from latest release. More software upgrade for purchase from app. Ability to make Tesla store purchases form app directly. PROS ——— Does the basics for your Tesla. Can control things most things non electric cars can’t, let alone many EV can’t. Adjusting heat and climate control is amazing on bad days.

The Best App. Don’t listen to all these other chumps complaining about this app. The car is beyond amazing, the app is extremely convenient. You can check your charge status, roll up your windows, turn on your AC, open doors, turn on your car for keyless driving, the list goes on and on. They really thought of everything and it really does seem like they kept the consumer in mind when they built this app. Elon is literally the GOAT and watching Tesla become this success story after everyone doubted them, is the best thing I’ve seen unfold. All in all, this app is the freakin best and this car is the best. To anyone thinking about buying a Tesla, you will never regret it.

Clean it up…. I have always loved the Tesla APP for the functionality and access to the car and we have been a Tesla owner for a long time. After suggesting the ability to see the car cameras remotely, they added that feature about a year ago and continually improve the APP features just as they do the cars software… But this ridiculous new “Refer and Earn” banner that is on the main screen has to go!! It is taking valuable screen space and you can’t get rid of it even after opening the item. Any owner know about referrals and the toy box, so please get rid of the annoying “in your face” banner. I will certainly give back my 5-star rating to the APP once you get back to the basics and get rid of the advertisements that are cluttering up the user interface screen!!

App is Excellent for car. Few features missing. Hi Team, We’ve had our Model 3 for about a year now and love the car. The app has been more than friendly to use and we’re excited to be part of the Tesla Community. My partner is a nurse and her schedule doesn’t necessarily come in the normal 9-5 and she’s the primary driver of the car. Especially in the winter in NJ, the precondition feature is incredible but the option for only all week and weekday just doesn’t meet our needs. We’d love if we could see 2 additional feature adds. 1. Precondition Now — for those moments you decide to get up and go out. 2. Select the days you want to precondition - instead of all week or weekday. She works Tuesday Thursday and Saturday some weeks and we don’t need the battery conditioning on Mondays as an example. Finally, the charging stations is way more confusing now than it used to be. Is there a way to make this more intuitive again. Also, sending locations from the map directly to the car as opposed to going to another app would be nice for having everything in house. BTW 11.0, BEAUTIFUL!!!!!

Great car app. Updating after 5 months: I would give this app 6 stars if I could. It’s so rock solid reliable! One thing I didn’t realize at first is that I can send addresses to the car from Google Maps, Apple Maps, Yelp etc. It works every time, and when I get in the car it’s already navigating me. Coming from BMW I was used to a slow, badly implemented, constantly unreliable app that really only carried out a few simple functions. Reviews of MBz Toyota apps etc looked the same. I’ve had my car a week and am blown away by the difference here. Super reliable, quick, well designed and thought out. I really enjoy controlling and checking on my car with this app! I can tell that they have a great team of iOS developers who take real pride in making this app nice.

Car and solar/powerwall owner.. Can I go back to the previous version? The 4.xx version of the app presents the information in a much more obtuse way than the previous 3.xx version of the app. Previously I could easily see power generated and usage. Now that information is presented in a much smaller and more difficult to read format. The addition of a “service” button on the solar part of the app does not inspire confidence. We have been trying to get a technician out for nearly 3 months to fix a problem that occurred during the initial installation, but allegedly there have not been any certified techs in our area, and the soonest we can expect someone is November first, 7 months after the installation of our solar/powerwall system. I shudder to think what would happen if we’d had a serous problem with our system, service after the fact is pretty bad to non existent in our experience.

No notifications!. I’ve had the Powerwall 2 since it came out. [We have no solar as we live in a condo.] However, as a back up for the frequent power outages we have in the Northeast, it has been great. Fallback to battery is silent, seamless, and usually not even noticeable. But that’s my big complaint: there is no text message or notice of any kind from the app notifying you of the fact it is running on backup power. Yesterday, we ran on the PW for 3 1/2 hours and I never knew it! In previous outages it was the power company text notification that let me know the power was off in our area. Hence the two star rating for now (and because it is so easy to fix!). Tesla: PLEASE fix this simple issue! We need to know if we should be conserving power, such as not running the dryer or a/c. For solar owners it may need to work differently, but just make it an option.

Feedback. The app is well designed and full of functionality, but there are small details that could improve experience. 1. Option to disable permanently Sentry mode from the app does not work. Tesla support said it's not a bug, but how it works. To save customer support time Tesla please explain this in the app or just provide a permanent way to do this from the app. 2. Apple Watch support is missing. 3. Shop Tesla should provide an option to filter items by model year. 4. Please provide a way to set a stop charge time. Please provide a way to schedule departure or charging by weekday, weekends and custom.5. Service app does not have automatic refresh. Each time I get a message from support I have to exit the chat and enter it again. Also pictures are not expanding and there is no way to download them.

This app redesign feels like Craigslist!. Come on Tesla design team… How did the new app pass the sniff test? It instantly feels like cheap quality just visually. If you expect me to be ok with any of the potential “feature upgrades” it has, you might want to rethink throwing out what was a very refined rich feeling app and replacing it with a trashy looking app that feels like you just entered Craigslist. The only reason I have given 1 star is because it won’t let me put zero stars. Big big mistake in my opinion. I’d love to know what was broken about the look of the old app because it sure as heck has not been fixed! Do not under estimate how big of a role user interface aesthetics (and consistency as far as I’m concerned) impact the ownership experience. With two cybertrucks on order plus a Rivian, you better hope that Rivian doesn’t one up you in this area! Please please - maybe it’s time for a new department head. The design is unacceptable to me.

Need Critical Notification. I use this app only for monitoring PowerWall and Gateway (connected to previously installed PV solar array). Generally, I’m impressed. However, there is a badly needed feature: we need the option of a “Critical Alert Notification”. There must be some kind of alert that blasts-thru Apple’s different silent modes and foci when there is a power outage. (Other apps have such alerts.) I’m impressed that since installation, we rarely notice an outage. But, the other side of the coin is, when there IS an outage I need to take action to reduce the power load, despite 3 PowerWalls. We’ve suffered 63 outages since PowerWalls were installed nine months ago. I don’t want to continue to miss the undistinguished Tesla notifications among many of lesser importance.

Fails to Report Outages. I’m using the app as support for our solar system Powerwall. When we experience a power outage, the switch to the Powerwall is instantaneous. Kudos to Tesla for the seamless transitions. However this creates an issue since I most often do not notice the grid is down. I own an iPhone X and keep it and the Tesla app updated, but the notifications have never worked. I would shift into conservation mode when the grid is down if the system would tell me. I’ve even considered rigging an audible alarm on one of the outlets not tied to the Powerwall backup so that I’ll know the instant I’m off grid. The data reported is enough to see your daily solar collection, Powerwall use, and grid use. I’ve found it particularly useful for making consumption adjustments/changes and witnessing the impact.

Good for now could be better. Don’t like having to leave the app open, drains my phone battery. Maybe having a card that can open it in the Apple Wallet would be great and readily available. Please, PLEASE stop using Google maps. They’re not updated. Literally can’t find my house because I live in a newly built house. Even though the houses were well built over a year and a half ago. But still can’t find my house. Or have the availability to drop a pin to get get back. Just hard on navigation without it. And Google maps are not the quickest to update. Also, refreshing the app should have an availability to pull down to update or push to update. Since we’re suppose to leave it open all the time. Processes and system won’t update and you end up pushing twice. Or off then on and off again small things. Don’t want to download another app and another account to open my garage door. Wish there was another way. It’s just too much. But if the app is suppose to help us then maybe some changes would be great.

Charge on solar is buggy. The charge on solar feature for powerwall+EV customers is pretty buggy. It happily charges under net metering at times that are more expensive than night time, even when the powerwall is set to time of use mode. (There are times on the weekends when charging during the day would be preferable.) The powerwall electricity use stats often reflect a lot of missing data on the app for car charging under charge on solar. The graph is particularly spotty. When the car charges on solar, it reports it draws 11 kW even though my panels never produce more than 8 kW. So, apparently we are pulling from the grid, not just charging from solar. As it is, this looks to be an unfeature that has me charging from the grid during partial peak or prime time, and will be turned off for a few months until the software improves. I expect by then solar production will have dropped enough that I no longer have extra power for the car. This might be worth it if you live in some place where the grid doesn’t pay you back for electricity sent there. As it is, for the rest of us, it seems likely to just drive costs up. Not helpful.

Best App for Car Control. I use the app every single day, have the extended widget for it, and am always happy with the regular improvements that are made. Let’s be clear that this app is better than all competitor apps. HOWEVER, there are features I would still love to see. As a back-seat camper who loves taking advantage of the seamless connection between trunk and cabin, I would love to see an advanced media control. Something to help me browse through Tesla Theater, Arcade, and my music all in one place. I often find it a struggle when I get comfortable and have to reach up to the infotainment screen to rewind, browse through video options, or even select the streaming service I would like to use. Using my phone as the infotainment remote would be amazing and I genuinely hope the members on the software/embedded team agree! Non-App-Related Note: When camping out in the back seat, the screen will shut off unless pressure is applied to the driver’s seat. So this is indeed another hurdle in of itself, but it would be awesome to see a little more of a tailored experience to us back seat campers! This could be useful for any passenger in the vehicle as well, but camping out in the back is my personal scenario.

Needs more customization for 5 stars.. The Tesla app is pretty good, but needs some tweeks. First, the off peak charge setting should allow you to enter a start and stop time if you want. Also, for the schedule section, I work on a hybrid schedule and should be able to pick the days I want to include for preconditioning and departure times. This way, the car can continue to charge without interruption. For charge stats, the app should allow you to enter a dollar figure for gas in order to better gauge fuel cost savings. I live in CA and drove a V8 that only took 91 and the savings are not accounted for properly since that information can't be entered. Not all savings are equal. These changes should really help get you 5 stars!

Improper financial transactions. So in the process of purchasing a new car. Most irritating part is the estimated delivery date is a complete joke. Arguably note the apps fault but it’s still reporting unreliable data. Got to the step of providing payment after providing info for a bank loan. They had an old account listed in there so I re-logged in with plaid to add a current account. Then realized the number on the financing was too high. So I go back to the financing step and change it to the correct value. Get to the ACH pay screen and it’s now just listed as paid. No confirmation of the amount I wanted to pay. Doesn’t even tell me what account it was drawn from. Text Tesla and they say it appears to have been paid. So I guess we’ll find out in a few days if they pulled the money from the new current account or the old account. With an amount I never explicitly agreed to pay.

I love this app and my Tesla. This app allows me to enjoy my Tesla even more, the ability to remotely check on my Tesla and communicate with it is unlike no other vehicle I have ever owned. For this reason I will never not own a Tesla! App developers, of course there are always ways to improve this app over the years!! I have now changed my 3 stars to five starts from only one year ago. Thanks you so much for the additional improvements to this app! I really really wanted to be able to adjust the charge rate from the app and now we can because of the awesome app developers!! Even better would be a history of your previous battery charges and kWh amounts! You all are truly bettering peoples lives and creating new happiness! Thank you all and Elon! : )

Total CROOKS and worse than used car salesmen. If you want to wildly overpay for a car that isn’t nearly as good as other cars in its price range this is the car for you. I had the misfortune of buying a new Tesla Model S - to begin with anything these Tesla salespeople/ representatives promise you or claim is a lie and they’re THIEVES who will rip you off. After paying an enormous amount of money- which btw the car is NOT remotely worth it, buy a Mercedes’, BMW, etc for MUCH LESS and it’ll be better quality - they now refuse to return my messages, refuse to provide the one year of free Tesla charging, and refuse to provide me with the $750 I was - confirmed in writing- promised by January- and then February. They’re such crooks even the description they use for your PICK UP is false, they call it on the Tesla app “delivery” - but you go to their dealership TO PICK IT UP. Tesla deserves zero stars after I sue them I’ll post the lawsuit here and on Facebook for Tesla’s other victims to review.

App will not heat or cool your car!. DO NOT LEAVE YOUR PETS OR PASSENGERS IN THE CAR WITH THE “CLIMATE KEEPER” OR DOG MODE ON! I set my car to maintain a temperature of 60 degrees using the car’s touchscreen. When I was about ten minutes away from getting back into the car, I upped the temperature to 68 degrees and made sure the seat and steering wheel were heating up. When I got into the car, the interior was 66, according to the touchscreen, which indicates to me that the car might have been heating up to 68. The steering wheel and seat were ice cold, so they were not warming up. When I started to drive, the temperature was mysteriously set back to 60, as I had set it for climate keeper, not when I had most recently set it to 68 via the app. The car is not obeying what I set in the app, no matter when I try to preheat it, and hasn’t followed what I set in the app for heating (car, steering wheel, seat) since the past few software updates. Give me back the functionality I thought I was getting when I bought this car!

Ignored Software. Tesla put the software out and it had huge promise. Like all things Tesla, it gets ignored primarily because Tesla isn’t a software company. Performance of the app is spotty, some times requiring you to quit the app multiple times before you get a connection to your car. Notifications for sentry mode or alarms never happen, even though there are setting air each. Controls are limited, even though Musk has promised full control. “Hey Siri” features are a mystery (and also limited). It seems that the primary purpose of this app is to get Tesla car owners to swipe left one too many times to start an annoying Tesla home charging options page. Can’t wait for more competition in the EV space. Particularly from companies that: 1) know how to make and service cars, and 2) know how to develop, release, and support software.

Command timeout, please try again. There seem to be a lot of network errors that make the app-based controls unreliable. The controls are especially finicky if you are resuming the iOS app from the background; whereas force closing the app and restarting it seems to allow for a more reliable connection to the car. I spend a lot of time closing and reopening the app and waiting for the car to be detected over the network even if the car and app are both using a wifi connection. Bluetooth-based phone key on the other hand is quite reliable. Having a great mobile app to control my vehicle was a compelling reason for buying a Tesla. However in reality the app isn’t reliable enough to live up to that hype.

PowerWall2 + 9.0 Model S Update. Update!!! The Tesla team has done it again!!! They had tweaked the recent update and now I have Zero complains!! AWESOMENESS!!! Keep it up Tesla Team! Love the car, love the whole idea behind Tesla, but this recent update 🤦🏻‍♂️ OMG!!! It’s OK, minus losing the ability to have the rear view camera and let’s say ... the radio on on my screen like I usually do. Me and my wife ABSOLUTELY dislike that the map occupies the entire screen and that we’ve lost the customization option to have the screen a certain way while we drive. And the camera only stays at the bottom!!! Please fix this! Another thing.... Where is the option to add my PowerWall2 on the app? <--- I’ve had mine for almost 2years and still nothing. I've had my PowerWall2 installed on April 27th 2017 and until today my battery has been useless, I have not been able to use my battery's energy at night as it was intended and designed to do. I've called Tesla (Battery dept) and they keep telling me "we still don't know when you'll be able to use it". So my battery is hanging on my wall just for show now and it has for almost 2 years!!!

Few Little Issues. Very solid app. All features work as intended except for a few: 1. The schedule for preconditioning will randomly disappear or schedule itself based off an old/deleted scheduled preheat for no reason whatsoever. 2. App communication to the car can be buggy. admittedly, I've run in to this less and less as the updates come out; but sometimes the ability to simply open my car without unlocking it manually falters and have to unlock my phone and let my car recognize that I have my phone on me as well as the app already open. I understand requiring the app to be open on my phone - even though it'd be nice to bypass this with minimal battery drain (pipe dream probably) - but what sense does it make that i need to have my phone unlocked and awake in order for my car to recognize my orientation to it? If I need to have my phone unlocked and the app open, why wait until i get to my car for it to unlock for me? I could simply unlock it remotely from the app well before that. The benefit of my car being able to recognize my phone passively is lost if it is unable to do the passive part of the feature.

Missing elements. I am using this app for my new model y. For some reason, Summon is no longer available. It is discussed in the user manual and evidently was on home page. Also, upon notifying me of an open window and prompting me to select close window, it notifies me that that option is not available. Also, it is not clear what time parameters are for preconditioning. If I set departure for 9:AM, will it begin reconditioning before that time and if so, how long before. There is also no notification when preconditioning is complete. So, if I want my battery set up for speedy charging, what time should I set departure? I am a condo owner who will be routinely using superchargers located so close to me that battery reconditioning is still active when I arrive at the charger, insuring that it will take longer than it should. For my situation it would be much more desirable to be able to remotely start preconditioning with this app.

Needs some UI fixes. I use the app on my iPhone 12 with iOS 15.3.1, Tesla App version 4.6.1. There are some alignment issues in the Location tab when displayed in zoom mode that cuts off the supercharger location data and is too the far right. Additionally under the schedule tab, the off peak end time is too far to the right of the screen, also in zoomed mode, cutting half the visible time off. The Tidal app in the car does not a allow a user to shuffle songs in customer made playlists like the Tidal phone app does. A fix for that would be nice. I would have provided feedback via some other way but have not found a customer App or product feedback contact anywhere where owner can provide constructive feedback on App or vehicle issues.

Love the app!. In the world we live in today, who doesn’t love having the control of everything right at your finger tips? Love that I can use the app to control the garage door as well, it saves from having to install a wireless connection for it and use a different app for that feature, so it’s awesome that you can do that. What I would like to see is the option to add or remove the widgets on the main screen, right now it has the A/C, frunk, and locking widget. Being able to add the trunk as an option, or turn on sentry mode since it’s not a default, or the garage control, would be an awesome update. Also I want to be able to access the additional camera views, after all, I did just spend over 50k on the car, you’d think I be able to use fully what I purchased

Downgrade especially with regards to charging. Previous app was easy to use with a clear indication of nearby chargers and battery charge level. Now the charging level is not easy to see and only a limited number of nearby charging locations are shown on the map. I rarely use the frunk so having it on the main screen is not needed and I am slightly concerned that I may open it inadvertently (although the app asks for confirmation). I do like the indication of charging rate but that could have been added to the existing charging function. It also seems to take ages for the app to pair with my car even when I at home. As mentioned by another reviewer the app looks dull. I suppose I’ll get used to it but this is the first time I’ve been underwhelmed by something associated with my model 3. If I had the option to revert to the previous software version I would.

No indication that we’re running on backup power!. When I purchased our Powerwall I specifically asked whether there was a way to be informed when our utility power failed and we were running off the Powerwall. I was told the app could be set up to send a text message/email when utility power was interrupted. Now our Powerwall is installed, I discover that this alert system has been removed “because there were problems with it”. I live in a remote rural area with no other dwellings in sight. With no indication that utility power has failed I have no way of knowing that I should reduce my power consumption when this occurs. So I rapidly deplete my Powerwall whenever there’s a power outage! Yes, the app indicates when the power has failed, but I can’t keep my eyes glued to the app all the time to see if the utility power is off! With a text and/or email alert, I’d be able to turn off my water heater and other high-power consuming devices and just run essential devices for days. Instead, my Powerwall is exhausted in a few hours! This is simply not acceptable, and not what I was told would be the case when I purchased the unit. All you smart Tesla engineers, please make it a high priority to fix this essential need for your otherwise cool product/service. If you can land two Falcon Heavyset simultaneously, you can fix this! Until you do, my Powerwall is of minimal use. Please help.

The new charge stats feature is great. For a while there wasn't a charging tab to see how much your charging cost at home and with the new update they have the feature to select your time of use plan with your electric company and it automatically sets the schedule for the days of week and even the season which is really nice! Now I can see how much it costs per night to charge at home during off-peak hours. Although I wish there was more detailed controls. For example the app tells me that my window is open, but doesnt say which window. The Tessie app can do this though, which is what I use more often than the official Tesla app. I can only set scheduled departure for "all-week" or "weekdays" there is no "custom" tab to set the days where you actually work...

Model 3 better … charge like Powerwall. 4.x upgrade takes away one (arguably 2 stars). Looks like an agency designed it with limited usability research with existing solar / Powerwall users. Car updates are better. Previous feedback: Need better integration between car, solar, and Powerwall system so that the car charges like a Powerwall (takes all excess electricity… but doesn’t drain the battery if there is a demand surge). Also, it would be nice to change the charge rate for the car via the app. **update. Added one star bc of the addition of ability to manage Amp charge rate on car via the app. *** update 8/23 adding star for “charge with solar” with car / powerwalls. Perfect.

Photovoltaic (Home Solar)Tracking Feature is pure Garbage. I would expect more from a leading company in the area of transportation, energy storage & solar power generation. App’s Photovoltaic System (Home Solar Power) tracking is very poorly designed and offers only the very minimal tracking capabilities, only showing system output in 15 minute increments and daily power production. Horrible/Ugly/Plain/Lackluster App Design: 2-tone color scheme (gold & black) that leave a whole lot to be desired. No features to troubleshoot system issues or see instantaneous power production, does not give you an option to drill down to view individual panel output static’s (output per each individual panel). Absolutely NO options for setting up automated alerts for system issues or panel malfunctions. Would be nice to be able to go to a specific date two or three years in the past rather then having to tap the app day by day, if you wanted to go to a single day 1-year in the past you would effectively have to tap the back button 365 times!?! Does allow you to select specific days within a week to view daily output stats, you have to cumbersomely go back out to day selection and locate the day you want again scrolling back one day at a time. Definitely expected A WHOLE LOT more from an industry leader in energy & transportation. 👎🏼Extremely Disappointing to Say the Least 👎🏼

How can I not love this app and my car. My M3 is like a family member, who has been growing, learning new things, becoming more stable at driving on its own, and earning my trust for being clutch in so many situations now. My tesla app alone is my car key, my remote control for my car to pick me up, allows me to warm up or cool down my car, turn on doggy mode so I can leave my dog inside while I run inside the store, my security system for sentry mode, and it’s only gets better. So excited to use the safety score beta and hopefully get chosen for the FSD beta soon!! Thanks Tesla and keep the cool features coming so I can enjoy my M3 “Squeeks” more and more

Good app but there can be improvements. Like the app overall but there are 2 things I think the developers so consider; 1) Adding a button in the climate control to shut off heated seats. I have read it is possible to shut it down but holding onto 1 of the seats for a few seconds but so far I have not been able to get this to work. I don’t use heated seats at all and to shut each individual one off every time in the app is cumbersome. 2) Setting charge time in the app. This would be a nice feature as I change my battery limit and time almost daily. I find myself walking to my car too often just to confirm I would have the correct power level for the trip next day. It would be much more convenient to be able to set both time and battery level in the app.

Features Needed. You can only set one time to start charging the car, would be nice if you could select a charging window for off peak energy costs. My peak is from 3:00pm to 12:00pm where I don’t want to charge. My wife drops our kids off and puts the charger in when she returns in the morning at 9:00am. It doesn’t charge unless you tell it to start charging and she forgets a lot of the time. You can only schedule a departure for one time a day. Most people need two, one going to work and one going home. You can only select vehicle departure for every week day or all week. Would be nice to customize a schedule for individual days. A lot of people work hybrid schedules, some people work 4-10’s, some people work weird schedules Tuesday through Sunday.

Two Bugs. The app is great overall but two things that seem to be an issue lately is that when you precondition the climate from your phone remotely, and then get in the car, it reverts the climate settings to whatever they were last time the car was driven instead of what I selected in the app. I have also adjusted the climate after getting in that car while it’s still waking up, and once it’s done waking up it will revert the climate settings. Second bug is that my model Y seems to have gotten worse at detecting I am nearby when trying to open the door; a lot of times I have to wait a minute for it to wake up or I need to unlock my phone.

Financing?. Good luck trying to find out any information about your loan. The Financing menu option is gone, despite what all of Tesla’s online options say. This mimics my experience purchasing the car which is so rigid through the app that when things don’t go as proscribed, you are basically dead in the water trying to get anything done. My last purchase process was so bad that it made me long for the era of a wasted day at a dealership haggling with the finance manager and being harangued to buy the extras. In general, I find Tesla’s over-reliance on a single app to be insanely frustrating, especially when the app changes with some regularity and is only recently becoming useful for things (i.e. trip planning) that should have been there years ago. It’s overall navigation is still mediocre at best.

Missing buttons and functionality. This app seems to have been forgotten. In attempting to submit a service request, I provided details and clicked next, entered my address, which “current address” had wrong as our neighbor’s house. Clicked to edit address, but once corrected, there are only Back and Close icons. Clicking Back (arrow) reverts to previous value, clicking Close (x ), takes you out of the service request and you have to start again. Also, when trying to troubleshoot the error I was having by opening the troubleshooting section, I tried to search for our error using “authentication” in the search bar. There is no submit button to activate search, only an X, presumably to cancel the search. After being forced to scroll endlessly and search or my issue in a randomly organized list,I was disappointed to find it wasn’t there.

Useful but some problems with the trunk notifications. The app overall is very good, but one recent issue I have had with my MY is that I have received a trunk left open alert, but when I check it, it is closed. I at first thought that maybe I hit the open by mistake, but the fact that it was not actually open but the app thought it was, indicates an issue with the app not syncing correctly with the vehicle. This was a problem when it first happened as I received a notification of trunk left open so I hit close in the app. I go out to the garage to check and the trunk had opened into the garage door damaging the trunk and scratching the paint. The app was registering it as closed, so it was out of sync. I don’t think it is a sensor issue as the notification alert happens after the vehicle has been parked for hours. Suggest several things here; confirm the truck is open or closed with the side camera. Also the trunk should not open if the proximity sensor triggers and double check with the side cameras that the rear is not blocked (by a garage door!)

Remote Control Car. Seriously, this app lets you drive a full size car remotely. It lets you open and close your garage, heat your seats, precondition your battery, control your stereo, follow your car on a map if you aren’t in it, wash your dishes, fold your laundry... rich people future stuff. Get a Tesla Download this app. Be the future. More and more features keep coming. Camp mode, dog mode, heat your seats, and yes, it would be nice if you could see what estimated range the car will have when the charge reaches the set maximum, but if you have concerns, set the charge limit all the way up, especially if you are on a trip!

Good App with Room for Improvement. I purchased my 2023 Model 3 Performance in August 2023. This is the first vehicle I’ve owned that has a phone key. The app works well for the most part but I do have a couple suggestions: 1) Sometimes the Bluetooth feature of the phone key does not allow me to open the door. This occurs even when I have the app open in the background on my iPhone. When this happens, I pull my phone out of my bag or pocket and unlock from there. Minor inconvenience. 2) I would like to see a dedicated iPad app instead it simply being a mirror of the iPhone app. A dedicated iPad app could take advantage of the larger screen and eliminate the stretched resolution of a mirrored iPhone app.

Version 4.0.1. Although I like the new app design, the graphics are not showing the results like it used to prior version 4.0.0. Doesn’t accurately shows the entire graphics on the history portion or might only show half of the day and the rest of the graphic shows as “0”. Also, I tried to pair my phone to the Powerwall 2 by following the instructions provided but it never pairs up. So I’m unable to activate the “Off grid” option. In addition the support portion of the app leads you to dead end Tesla websites which most of them say “404 error” with the Model 3 vehicle with spaceman on it. I’m unable to reach out to support via chat like it used to on the previous version. Not even the “careers” website works. Definitely the previous version was way more stable and reliable than 4.0.0+.

solar monitoring losses connection with gateway. The car app is different and that’s fine . I like the new look. That’s parts gets 5 stars . The solar section, on the other hand , gets negative 5 ! With this app, my solar tracking keeps sputtering; It keeps losing connection to the gateway and give erroneous production by dropping monitoring at a certain time of the day and never connects back . The gateway is displaying green during those time which indicates to me that it is connected !!! My gateway is still connected, in the same place as it was since the solar install and the internet is available. I got SolarEdge monitoring app and I can still see what the day production were . So I know that solar is still working . I can also login onto the electric company website and see that the solar production is not affected . But the app ! That’s a different story - it needs to be fixed .

App shows Phone Key Disconnected. This is a constant issue that I’ve been experiencing. In fact, I took Delivery of my Model 3 on April 24, 2018 and while doing so they couldn’t get my phone to work with the car. They told me that I may have to drive my car and it will, at some point, begin working. This is far from the truth. The issue is that the app at some point drops communication with the car. If I understand correctly this communication is done by Bluetooth. The only way the app is able to reestablish connection with the car is by rebooting your iPhone. Taking this action has worked consistently. This option, while some may think is easy, is not a good a good option. For one thing, if you have an iPhone 8 or 8 Plus, restarting the iPhone takes a few steps. You have to hit Volume Up, Volume Down, Press and Hold Sleep/Wake button. Please fix this!

Great app to control the car but the solar component could use a few tweaks!. I have use this app for over two years to control and monitor my car and it has been great. In the last few months I have put up a 15 kWh solar array as well as added 3 Tesla powerwalls. I find the solar monitoring function of the app to be quite good with the exception of only two requests. It would be nice if the daily graph could also have a graph for a battery discharge as well as battery charge. It would also be excellent if there could be a date range set for the graph instead of just day, week, month and year. This way you could have a series of graphs that would represent your billing cycle. This would be very convenient to monitor your electric companies charges and data.