AAA Mobile App Reviews

Trip-Tik maps is a joke. I have been a plus member for over 35 years. I have used serval items on the AAA app and older versions worked very well. This version doesn't even come close to the last one. The Trip-Tik for directions is terrible. It doesn't show you the way you are heading. It wouldn't correct the map like g maps, apple maps, or waze. Waze is the best so far. With waze I could listen to another app like pandora, or Tunein radio. With the other mapping systems, it announces the next direction over the other app. With AAA app it shuts down when going to another app. It would be nice to have it running with other apps. Also when I was in an AAA office today I tried to use the app for identification it scanned. The old version worked just fine with no problems. The use of an electronic devise is to keep the wallet/purse with extra clutter. Now I need to carry my card all the time and remove this app from my iPhone 5. So much for technology at AAA.

Stranded and no help. So this just happened today. I got a flat tire on my way to work (on the 60 near the 605) on the freeway. I tried to make to my job but air was escaping to fast so I was forced to pull over on the LEFT shoulder of the freeway. I managed to get 4 of the 5 nuts off but just couldn’t get the 5th one off, it was too tight. I called AAA which they dispatched a mechanic to assist me, yet upon discovering that I was on the LEFT side of the freeway and not the RIGHT side he was unable to help. Leaving me stranded on the freeway. So after having a police officer stopping by to see what was the trouble I called AAA again which they dispatched a tow truck to tow my vehicle. I told them over and over again I don’t need a tow I just needed help removing that 5th nut. Yet as I was telling them this a random car pulled up to help me. To this point I’ve been stranded on the freeway for over an hour and a half!!!. The guy saw was wrong and pulled out his tools and very quickly helped me by removing that 5th nut. From that random stranger helping me to me finally leaving to head to work it all took 2-3 mins! So thank you random stranger and a very POOR performance on AAA. It shouldn’t matter where you break down or need help because we can’t control that. We can’t control where we break down it just happens…..just help the customer AAA.

I love this app! (Mostly). I used this app for the first time today to place a road side assistance call. I’ve used it in the past for triptiks and random information and it’s just fine. 2 issues with the roadside assistance. It doesn’t FORCE you to clarify your location, so the tow truck was sent a few blocks away from me. Before the truck came I noticed the address discrepancy and called customer service via the app and corrected the mistake. Second, in the “where do you wish to be towed” it gives the option of using your contacts, but not SEARCHING your contacts. They’re also not in alphabetical order. :-/ I have over 1400 contacts. Had to look up the shop by opening address book, searching and copying it by hand. I’m sure these issues are easily correctable if AAA was aware of them. Ya can’t test everything in beta. :)

App constantly asks to verify membership. This app is useless. For several weeks now I have tried it out to make sure it would work ok. It constantly asks to verify membership and to call a number in the message box that comes up. I called the number and the representative told me AAA was updating the app . The current app version on the App Store says it was updated 2 days ago. So, I deleted the app from my iPhone and reinstalled the updated app and exactly the same thing happens. By the way, my husband actually did need roadside assistance this week. He doesn’t have the app on his phone but called the number on his membership card for roadside assistance. Same thing happened- would not recognize membership number! The system is automated and it took multiple attempts of pressing different numbers to get connected to a live person. The representative was very efficient and organized assistance which can in about one hour. The app is very disappointing, AAA. So is the automated phone system. What’s the point of being a member when you can’t easily access assistance?

Frictionless experience. Signed up for AAA because I locked my keys in my car and the annual cost for the service is less than a locksmith trip. Downloaded app to request roadside assistance; the app is amazing and worked seamlessly. Only downside if the service was that it required me to wait 48 hours after account activation to request assistance. But once that activation window was up, I was able to make the request for roadside assistance with a couple of clicks, and immediately got a confirmation text that a truck was in their way. It took less than 30 seconds to make the request and the truck was at my driveway within 10 minutes with real time tracking updates available the entire time. Seriously the most user friendly, seamless app and experience I’ve had pretty much ever.

Can’t live without AAA. AAA has been a God Sent on so many occasion over the years, especially being a single woman that works late night shifts & travels at night. I wouldn’t dream of NOT having AAA. Especially something as simple as a dead battery in the middle of winter late at night when you come out of work to get in your car & it won’t start-🤦🏼‍♀️ And BE SURE to ALWAYS tip your roadside assistance person (THAT IS 110% optional-NOT REQUIRED AT ALL) I did learn that most of these guys are contracted out and they only make $10-$12 per call. I always make sire to tip them just because at the time I’m broke down I’d literally pay anything for help so when a man comes out at 11:40 on a COLD WINTER night knowing he is only getting $12 (and I work on tips in the service industry myself) so IM MORE THAN HAPPY to tip them. It restores some positivity in them to get to a call quicker that just maybe they will get a blessing because they are a BLESSING when your broke down or IN NEED OF ASSISTANCE..

Hardly works; useful features aren't there; useless features abound. When I open the app, it's very good at wanting me to enable Location Services (no thank you, but of course there's no Dismiss, just Remind Me Later). When I'm actually in the app, it lists my name and my account number but says Membership Expired with a link to renew my subscription. When I follow the link, I have to enter my email address and password, although I'm already logged into the app. (And BTW, Touch ID would be a nice feature, but it's nowhere to be found.) When I signed in, the screen flashed about 20 times before talking me to a page that advised me that I'm on Auto Pay and I currently have no payments due; my subscription actually renewed five months ago. So why does the app think I'm excited? Who knows? Where do you see the details of your plan? Under Membership? Nope. Who knows? Do you know how many miles your plan covers? If not, you probably won't find out in the app. There are many features in the app, like Insurance, Add a Driver, etc. But since I don't use those, I can't comment on them. Honestly, I went to try them just now, but when I tapped the menu, the app crashed and closed. So there ya go. One star rating, because 0 doesn't seem to be an option.

Poor status tracking and glitchy. So I have used the app a few times recently to get my son's beater towed to the shop. The experience has been uniformly terrible. First, creating the request seems easy each time, gives a map with gps corrdinates and nearest address of yoir current location. The problems start almost right away. If you are in a spotty cell data area, good luck getting the ticket submitted. Calling will just trigger a link to the app to be sent to your phone. You have to dig through three levels of menus to get a human. The operators are dumb and you will have to go through 1-3 people to get one that can manually create a service order. If manage to submit a ticket, the app cannot show you status. You get a link sent to your sms, that shows status but usually becomes unusable due to various programming errors such as invalid dates. After this, assuming the work order isnt corrupted and deleted (with no notice btw), you will get a robo call 45 minites to an hour later saying you are in queue with no eta. At some point, up to eight hours later, someone will call saying they are on the way. This can take another hour. None of this is shown in the app. So in recap, the only use it has is capturing your location. It forces you to be at the cars location when opening the ticket, so dont leave the location without a workorder submitted.

Count on AAA. It’s good to know AAA just a call away . I needed a jump an I even had the cables I was in a parking lot with many business in it an it was mid afternoon I had just come from a Dr appointment so I knew I didn’t look scary, I couldnt believe the number of people that walked by got into there cars all around me an not one asked if they could help , I made it obvious to know that I need a jump hood up jumper cables attached . It was so disappointing where we have gone as humans that help your neighbor is no longer around . It took your guy from start to finish about 30 minutes that’s to get there hook up his car let it run a few minutes unhook get everything put away hoods down an riding out the parking lot . The peace of mind to know e that AAA is coming an it’s not a all day process is worth every dime Thanks to you an the gentleman that came out I can’t remember his name it was in Rome, Ga. In front of Harbor Freight . Again you are still dependable an I know when I call all will be ok

Long time member:. Very good for road side services. However, sometimes the dispatcher can get confused and then the time waiting gets longer and longer. The drivers suffer the consequences by having to listen to the member complaining about being told a time a tow truck is to arrive and then the driver has an issue by NOT BEING ABLE TO GET THERE ON TIME STATED. The tardiness is NOT HIS/HER FAULT. IT BELONGS TO THE DISPATCHERS. That’s my opinion. We were broke down near INDIAN LAKE OHIO, I called AAA and explained our situation (on side of VERY BUSY HIGHWAY), and was told a driver would be there in couple hours. Those hours came and went. Several more calls later, we were told the driver is on his way. When driver arrived approximately an hour and a half later he arrived. We talked on our way to our home which is an hour drive and he explained he was west of us near the the state line. Approximately 3-4 hour drive. Why AAA didn’t get a driver closer has never been explained to us. OVER ALL HAS GOOD DRIVERS. It’s the dispatchers who need more training. We had almost exact same situation about 3 years. When I read the above statement, I actually started thinking; when did I write this!!! Just tell us the truth about arrival times. Ours was on State Route 235.

Didn’t think I’d ever get to use my benefits in a real life situation!. Vacation, spring break 2025. My family and I rent a vehicle to travel to and from gatlinburg Tennessee where we have a cabin rented. Our trip goes without a hitch. My fiancés mother on the other hand lost power steering and I learned a recall is the likely issue and answer. Long story short bolts and heads connecting grounds and the connection for the fuse responsible for steering components and electronics were factory painted with the rest of the vehicle before assembly therefore causing bad connections within the ground and 100a fuse. Simple fix brushing all fittings to bare metal wallah.. but we’re 5 hours from home and an hour and a half from our cabin. So I find a Chevy dealership understanding the importance of a timely fix being on vacation. Time and luck didn’t seem to be on our side but then I remember AAA. Literally everything turned around for us once contact was astablished. Our tow truck driver had associates at another Chevy dealer only few minutes drive and from the driver to AAA customer service to the dealership employees and the overall process from breakdown to back up and running was believe it’s or not an enjoyable experience regarding the people we met and the selfless acts shown! Five stars & highly recommend

Worst insurance app ever. I have been with 3 carriers for insurance in 5 years and AAA by far has the worst customer service regarding claims of all 3. Your information never automatically updates in the app like Geico or State Farm and you will always have to write down or remember everything with your claim like it's 1982 because AAA claims will tell you everything is a different department. So good luck if you need your claims agent you will most likely get a different 1-800 rep on the east coast that is no help. I tried calling 4 times into claims and they don't even know where they had my car towed. I am in communication with the auto shop to attempt to get them into contact with AAA to begin the work/claim process. Its already been 7 days after my claim and AAA has done nothing. Most likely switching carriers again due to this experience and complete lack of customer service. And worst app ever in comparison to Geico or virtually any other carrier. Nothing is updated in claim info or your roadside section. App does not track or update roadside/claims when all others do.

When it doesn’t freeze up. I downloaded this app so we could plan a cross-country trip with stops approximately every 10 hours. I have not found another app which allows this except for this AAA app. I find this feature extremely important for our trip the only issue I have is their application likes to freeze. I don’t use this for my insurance discounts. I think you’re a complete fool if you let your insurance company track your driving habits because things happen on the road which you might have to speed up or slow down abruptly. I can’t imagine getting dinged on my insurance because the application thinks I am speeding or swerving or driving reckless. Farmers insurance wanted to track my driving and I also thought this was a ridiculous notion. Why does everybody think it’s a good idea to have a watchful eye over your driving habits. Dumb dumb dumb idea. I’m just saying, if you plan on using this to track your driving for insurance purposes I think you’re making a foolish decision. Who the hell wants their insurance agent riding around shotgun with them all the time!

Been with AAA towing service since 2011. I like the towing service. I wish it was a little bit better meaning you can get more tow in one year. I only had two bad experiences. One I requested for a tow truck told the operator is two people in the vehicle me and my daughter and when the tow truck man came, he wanted me to choose between either I go and leave my daughter or let my daughter go and leave me and my daughter was not having it because she would not feel comfortable driving with a man. She did not know. The other time it was me and My Brother and when they got ready to drop it off the tow truck driver was so nasty and him and my brother ended up getting into it. Because my brother was just telling him since we live in apartment complex, he had to drop it off in a certain parking spot because people were assigned parking spot.

App is behind the times!!! Only point A to B!!!. Note: Review is on the app not local AAA office. I thought the AAA app would have been a leader in automotive travel and trip planning. I couldn’t build a complete trip with multiple stops. It would only do point A to B trips. I went to local AAA office and “travel agent” said that the app would not do multiple stops. She was aware of many of the app weaknesses. Frustrated, I finally used Trip Advisor, Google Maps and my Calendar App to complete my trip planning on my iPhone. All of this should be on the AAA app and easy to use! The app should provide a full itinerary with every stop, dates, hotel reservations, site seeing stops etc. It should also tie into your calendar app and include hotel confirmations, reservations etc. I also think it should have a driving tour guide option on popular scenic or historical places that would blue tooth with your car and give informative information as you drive or when you stop, hike etc. Summary: The app is useless and I will definitely review to determine if there are any other benefits to AAA membership.

Waiting for a tow truck. My truck broke down about 130 and left work because I was feeling ill driving down got about 5 miles from my house truck broke down believe it’s the alternator call AAA first time I had to use it probably last time it’s been four hours and I’m still sitting in a parking lot waiting for a tow truck called them on the phone they said the truck would be here in 13 minutes then somebody called me and asked me if I was still sitting in the parking lot I said yes and they hung up I called him back And they said they had no idea want to truck would come so personally I don’t see me or anybody I know ever using AAA At 6:10 AM somebody finally game and picked up my truck the driver that picked up the truck with her it’s a personal very nice gentleman but I will never ever use your service again please do not touch my accounts anymore to take money out to pay for this service don’t know that you realize that I get paid very big money for my hours of work and I only came home because I was sick because of the situation I was out for two days

Horrible Service and Waste of Money. I feel cheated by this service. I got a flat tire coming home from work at 5:30. Open a ticket in the app. The estimated wait time is until 4:15am the next morning. I called in after 15 minutes to confirm the accuracy and the service offers to call you back instead of waiting on the line. Well, they don’t actually call you back. The estimated wait time was 10 minutes. After over an hour I called again and stayed on the line. After another 20 minutes of holding the very nice person on the phone checked with who the ticket was sent to. They said they didn’t offer the service needed; SO THEY DID NOTHING WITH THE TICKET! Had I not called in, literally nothing was going to happen. My wife had picked me up at this point and they wanted me to drive back out there at 10:30 to meet someone. Which would not work so I had to cancel the ticket. Re-opened the next morning and they said they were sending someone out. I have time to write this review because it’s been 2.5 hours and I’m still waiting. The current estimated time of 7:30 tonight after they promised me less than two hours. This is the absolute worst service I have received from any company. RUN, and I mean RUN! (Mostly because you won’t have a car to take you anywhere).

Good peeps. Unfortunately, I’ve had to use the tows cuz I was screwed over on a car I bought (shocker, right?). The tow truck drivers were both very kind and helpful. Then, at the AAA shop (Thomas/36th St), both Scott and Keith were very kind and patient. They made sure I knew what I was paying for and gave me a discount for the awful start I’d had to the new year. They both patiently listened to my sobbing lunacy as I got the worst case scenario (car edition) handed to me. Keith lovingly explained why flex seal, duct tape and some new hoses were not only NOT as good as a new engine, but why it was dangerous. He told me that I didn’t have to make any decisions about the car right then, or even that day, and that I could take a day to figure things out and not have to worry about getting the car towed again right then, and it was safe. So I took his advice, and a nap, and another one, and then got my head together and got a game plan. I called them the next day (this morning), and Scott knew who I was by the sound of my voice and I could immediately hear the, “I’m so sorry you’re going through this” in his voice. Although they couldn’t fix the fact that I was out of a car AND $3800, they did help just by being decent and kind.

Keys locked in car. So I came to south hill va for my class reunion and on Saturday evening some how my key did not register and locked in my car well called AAA to have someone come guess what no one ever came at all bc there is only one man here and I never got help I am still waiting for help bc I have to go back to NC but he sd he might not get to me until 4:30 we’ll I have to sleep I am so upset that AAA u guys have no one here to even unlock my car. Suppose I had a battery problem this is not good at all I am really ready to report to BBB bc this man is in va beach back and forth but not here in south hill this is ridiculous that I am still waiting from 6:45 to now at 12:30 and still waiting omg this is just crazy I am out of money and an entire trip. Reporting this to BBB. In addition my friends who won gifts now have to wait for the items to be sent to them. I mean 6:45pm to 5:30am for a job of 10 minutes. Nice guy but just help for me. I mean I lost time and money from my reunion. I am still upset could not enjoy my reunion bc I was told 9:45pm I can’t complain enough about this experience after all my years never had such a bad experience as this.

Ms. Jessica Reid. AAA is the most amazing creation ever done in the service industry I was stranded 4 hrs away in another state and was at my wits end and I was told to apply for AAA I immediately jumped at it and almost instantly I was relieved. From the agents to the tow truck operator was so professional and pleasant. everybody in whichever industry should take a page out of your book, they’ll learn a thing or two about professionalism and customer service, infact if you were to look back I posted a review on your website and personally called the lady agent and expressed my absolute satisfaction. Remember the Kia soul that broke down in Philadelphia and it was towed to Bristol that was me, O and I couldn’t retrieve the vehicle until a week later and they kept it on their compound at no additional cost. Some other unscrupulously company would have killed me with storage fees. I have used AAA at least 3 times since then and as usual the service was outstanding.

Terrible Experience. To send a request did not go great, as the request went through on the third try, which should have been an indicator of the bad experience to come. As the request goes through, the eta says that the roadside assistance will come in 2 hours. This was fine, as it was known that it was a relatively busy day and we know that it is not easy to provide service for everyone right away. So, the waiting period starts to go over the eta and after an hour passes since the eta, we start to make phone calls to AAA’s representatives. None of the phone calls were productive whatsoever, especially since we were repeatedly put on hold, and my family member was left there for another two hours. He continued to wait, as the app said that they would be arriving soon, yet there were no improvements made. After no help, false hope, and waiting for five hours, my family member ultimately resorted to a different company. This experience was quite awful and stress inducing. I would not recommend, especially if you are looking for a company to depend on, as this company is not dependable in the slightest. My suggestion is to look for another company before you are stuck out there with no help and frustration.

Very much a shock. Having been an AAA member for many years I have to say that the service has gone far downhill over the last couple of years. They used to be completely reliable. Great peace of mind with membership. Not anymore. I actually experienced a no show last year. They also declined to provide a tow because they said it had already been towed once for the accident. That was true, but it had been towed to a wrecking yard rather than a repair shop. It was an hour away from me and left me in a bind. Now I have received a notice of non renewal due to a disproportionate number of service calls. We had the plus membership. And yes, it was a rough year for car troubles. We did use all of our services. But we had no warning whatsoever that this would put us in jeopardy. To make matters even worse, it’s a lifetime ban which also applies to my son since he was on the membership. That’s a pretty harsh blow for loyal members like ourselves. I would have understood if they wanted to raise the cost of membership. But this is over the top.

So disappointed. To say I was disappointed with my experience with AAA would be an understatement. After hitting a pothole and having my tire blown out on May 10, I called AAA immediately after around 4:20 pm. I was parked in a residential driveway because I had no choice. The associate I spoke to on the phone said the tow truck would arrive at around 5:45 pm. An associate named Drew also assured me that AAA would cover my free Uber ride home since I had no one to pick me up. I thought it was a bit of a long wait, but I had no choice because It would be unsafe to drive home on it 30 minutes away. At around 6 pm, I still heard nothing back and began to become hopeless. I called Drew back but my call immediately went to voicemail. Since I had to feed my dog and I had to use the restroom, I had no choice but to drive home on my flat tire, which was not a great decision. I finally received a call back at around 7:20 pm from the man who would have towed my car. I told him that I had no choice but to go home. No one should have to go through what I went through, especially being a young driver. I will not be renewing my membership with AAA again.

Poor. I have been a member since 2010 and have used the roadside service many times for the multiple drivers and vehicles on my plan. The last four have been horrible. Two were battery issues, both of which took over three hours. One was a flat tire and I sat stranded in the truck I was driving for three and a half hours. Today I had a Porsche on the road when a wheel speed sensor failed rendering the car immovable. The app would not function and I waited for twenty minutes for a human to answer, followed by a five hour wait for a flatbed wrecker to haul it four miles to the shop. AAA, like many soft and flabby businesses, has lost it’s way. I also use AAA hotel discount frequently but have found that most lodges will give you the same price if you ask for the “Manager’s Special” at the desk. So I really don’t need that old perk. The wrecker drivers tell me that most contract haulers will not work for AAA anymore because they pay very low and are slow to pay. I am shopping for a better roadside service provider but may just fire AAA and pay as I go. There is no more peace of mind with AAA.

Hit and miss lately. Have had several unfortunate tire issues recently that have required towing my Tesla model S three times. The first two times went flawlessly with faster than expected pickup times and highly competent technicians. So happy!! When I started with AAA 15 years ago, they advertised pickups under 30 minutes. And over the years and even most recently although they aren’t advertising that, for the most part it’s been around 30 minutes or less. That is until yesterday. We’ve had the unfortunate experience of AAA using a company called Fast Tow which as you might imagine is anything but. Last night, they sent a text saying they’d be there in 20 minutes but then called to say they only had 1 technician and he couldn’t leave the area to tow to our destination. It was 9:45 by then and AAA estimated 90 minutes to dispatch a new tow so we stayed overnight and restarted the process the next morning. Unfortunately they contracted “Fast Tow” again and again the estimate said 20 min arrival only to get a call at that time to say they were going through a shift change and actually they’ll be there in 2 hours. I am so shocked that AAA doesn’t seem to have any concern for their response times anymore which is what’s kept me such a loyal customer that this may be my last year. Bummer.

AAAWESOME. AAA has been really good to me. This is the third consecutive year I have had triple A. I’ve had a car that has had issues here in the cold in Iowa. There has only been one issue with them that my car sat over night. It must have been some kind of miscommunication because the tow company here was under the impression that their driver was dispatched to me. Thankfully I got a ride home and my car sat overnight in a gas station parking lot. I still give them five stars because I didn’t press them during this communication error. I’m sure if I had called them back they would have made it right. I was tired from driving 15 hours from Georgia to Iowa and was only three minutes away from my destination so I called for another ride and dealt with it the next day and AAA took care of the problem. All in all I will always utilize AAA for as long as I drive. Thanks AAA.

Mindful Driving. The AAA app has made me more mindful of my driving habits. I am a good driver who does not follow too closely the car in front of me, and I make smooth stops at stop signs and traffic lights. I do not takeoff in a jackrabbit fashion. Yet, most penalties from the AAA app are for unsmooth driving. I have a newer car that automatically cuts the engine rather than idling at traffic lights. It sometime cuts back on with a slight jerk. Also, I would never pick up a phone and talk on it while driving. It is against the law in Florida. In most cars, one can speak through the dashboard of the car. One such incident was when my husband, who was in the passenger seat, answered the phone on the dashboard and spoke with the caller. His phone is synchronized with my car. I was penalized for that answered phone call, but it is no more than listening to the radio or carrying on a conversation with my passenger while driving. Evidently, the app cannot discern these situations. I drive the same way every time I am behind the wheel; however, my scores are all over the place.

DARK MODE and other issues. Recently switched my insurance to AAA after becoming a new member. Have yet to have a chance to use the services. I am exploring the app, but everything is so bright - there really needs to be a dark mode option in the settings to make the app experience better. Additionally, the Request to Limit the Use of Your Sensitive Personal Information section is buggy, both in the app and on the website. It seems difficult to get passed the email verification page. Intentional? I hope not, but makes one wonder. I’m hoping this isn’t indicative of the level of service provided. I was pleased with the sign up process and had questions answered to my satisfaction - but insurance companies are notoriously good at this part. What matters is how they show up when needed. Time will tell here and will report back for good or bad experiences. Thanks.

Good but needs some improvements. I like having the drive app to help save money but there’s been a few occasions that I get dinged hard for mobile distraction when I’m not using my phone at all. A few times if because my music connected. Once was from a hands free call (learned from that to never take any calls) and then I got a 67 because I parked in my garage and then answered my phone (after I parked). Also I’ve been knocked to the low 80s before but all my scores are at the top level and no events listed, so if it is going to knock any points I think it should be able to show you why. Overall it’s a good concept and works best on highways. Fatigue is temperamental also but does not take off enough to fuss over. AAA is good so far. I do think the app could be a little more user friendly so you don’t have to log in multiple times or online rather than the app to view your documents, but just some personal statements I feel towards it that should be worked on to enhance that app a bit.

Worst App Service EVER!!!. If I could give no stars I would! I downloaded the app today because my truck stopped on the side of a an extremely busy street. I was told by the automatic messaging system “for faster service, download the app”. I downloaded the app at approximately 10 A.M. this morning. An hour later I called to check the status only to find out that my service request was mysteriously canceled. The customer service rep added my request back in but of course I fell further back. It’s now 3 P.M. and I am being told that they will be here at 3:40 P.M. My original time was 11:52. I expect better! Westland Car Care has continued to push the time back. I understand it’s bad weather but this is ridiculous! 6 hours in a car!!!!!!!! They told me 2 hours in the beginning; words cannot express my frustration. I work a great distance from home and I depend on AAA. I am going to recommend that no one uses this app to request service. It’s not dependable!!!!!!!! I have had AAA on and off for over 20 years and I have never encountered anything like this. Too bad my car wasn’t further down the street. The AAA provider in Ypsilanti is always fast. It’s past 3:40... no updates, no tow truck!

Hmmm. This review is only for the AAAdrive portion. I don’t understand how this app really knows what’s going on in every situation. I have been getting perfect scores on almost everything except for the fatigue and time of day portions. I love how I get dinged for fatigue for driving a 15 minute drive to work and for time of day. People should not be in trouble for driving at 1030pm when just getting done with work or going to work. Everyone has different sleeping times of the day and should not be judged and get a reduced score for working the late night shifts. Just because one person might be tired to drive doesn’t mean everyone else is. Same goes for fatigue. I don’t see why I would have 3 out of 5 bars for a score for driving 15 min. I could see driving a long period of time but seriously if you can’t drive 15 min and get marked down for that maybe one should t be driving the . This app is totally unreliable and unrealistic. As soon as my premium is done I will be going to a different company. Never connects to the internet. Always says offline check internet connection. Don’t understand why this is the only app that has this issues when every other app I have works just fine. So stop telling me to check my internet connection and fix this stupid app

Terrible for insurance. I have had this app and used it to report an accident I had at midnight. Not only did I have problems getting into the app - no matter how many times I entered it, it would not remember my password. Then, it took ages for me to get proof of insurance to come up. The app seems to be mostly for the roadside assistance and keeps defaulting back to that instead of the insurance part. I had to click on and wait for the documents repeatedly to no avail- which is not what an officer is wanting to hear. So much for having them at my fingertips - I now print out a hard copy for my glovebox. This is app asks you to file the claim online (through the app) but took literally DAYS for anyone to call me about the claim to tell me what needed to be done. They told me that I should’ve called instead of filing on the app because the app way take longer?! No idea how well this works for roadside assistance but I definitely wouldn’t get it for the insurance. Not to mention that the insurance has terrible customer service so don’t waste your money. I spent more time following up than my adjuster did working my case.

Inaccurate. The app is alright other than the AAADrive Score. It’s so inaccurate and when I emailed about it I got told it was not. Like I can set my car to cruise at the speed limit and I still get pinged for speeding. I also use a hands free device and put my phone in a phone holder for the hold time and get hit for using my mobile when I’m not. I can literally have everything set up, like music and gps, before I even turn on my car and get hit for phone use. Like today on my short route from the store to my house I get a bad rating for mobile use when I didn’t even touch my phone. Fun fact, I have two other things that track me using my phone to help me find cheaper insurance and my Geico app that does not detect me speeding even when I am set at cruise control for the speed limit and they don’t ping me for phone usage since I don’t use my phone while driving. 😤 On top of that my phone goes automatically in Car Focus, a do not disturb mode, the moment my car turns on and it syncs with my cars Bluetooth so something is really mess up with the AAADrive Score part of this app and I don’t like nor agree with the answer I got in my email when three other apps that have the same access as AAADrive Score does not say I am speeding or using my mobile.

You don’t get what u pay for, don’t buy the membership!. I pay the annual fee in case any issues arise. I actually needed a tow this year and of course when I called no one ever showed up. It was an estimated 1 hr, then it turned to 2, then 3+ hours. I can’t imagine being stranded somewhere extremely late at night or in a dangerous area, because no one will be coming for you. This was in broad daylight on a Saturday in Massachusetts with no updates. We had to call every hour. The app/service agent would just say someone would be on the way. We needed the car towed to the dealership approximately 15 minutes away and were told the car would be too dangerous to drive on the road. Paying over the $100-$150/yr for triple AAA to not serve its purpose was extremely disappointing. We ended having to attempt to drive the car to the dealership ourselves. Luckily there was no traffic on the weekend and the car actually made it with the engine light flashing and the car seizing/stopping every few minutes. Can’t count on them! Your money is just going down the drain!

Stalk much?. The app uses location services to, among other things, tell you you’re driving by another Hampton Inn or Pearls Vision and you can get a discount there through AAA. It’s great if you’re driving around looking to randomly get hotel rooms or prescription glasses. So, then just turn location services to “Only while using the app” and problem solved, right??? Well, I’ve never seen an app so determined to track my every move every day. Every time I open the app I get this message that says I should turn on location services on to use the app, with a link to the phone settings saying to turn location services to always. Open the app, try to find a repair facility and get directions? Here’s your admonishment that the app won’t work unless you set location services to always. Wanna turn the notification off? Sorry, you can only ask to be reminded again later or go to settings. It’s annoying and really shows how desperate they are to gather sell data points on their membership. It’s unnecessary, I can use the app just fine with location services enabled while using the app only. I’m reconsidering deleting the app, which is the opposite of what they want. Im pretty sure using their services and discounts is a bigger revenue generator than membership dues

God to know. Since doesn’t exist a place where I can share my experience with AAA I’m gonna do it in the app review with the hope that it doesn't happen to anyone else, 8 months ago I needed a towing service, I called them at 5:00 pm and they told me that everything was late and it was going to take at least 2 hours. 4 hours passed and no one arrived, when I called again they told me that I could wait or I could pay for a service on my own, then I could upload the receipt to their website and they would gave me a refund of what the service would cost because the ETA of the tow truck that they where sending was for 11:00 PM. I hired a service on my own, and uploaded the receipt to their website. 8 months have passed and I have not heard anything about my supposed refund even though they only towed me 3 miles and my membership is Plus. But the insulting thing is that when you call the number that they gave you, you literally spend hours on line and no one answers. So I call the regular number asking for an email address where I can explain my case… the representative tells me that she doesn't have any email that she can give me for that, that if I want to apply for a credit card 😂😂. The level of disrespect and the way they handle the situation is regrettable. There is no contact information were you can address them for this matter, your paying for a service that they’re not providing.

Improving but still some issues. The app and content are improving, especially with the addition of tour books. I cannot get the app Feedback to work on my iPhone with latest iOS. The Feedback takes one to a browser window, but then at the window I cannot get the button or whatever the icon is to work. I tried Safari and Chrome browser apps. Here’s what I wanted to give feedback on - the tour book for Puerto Rico seems to have a lot of sightseeing content missing for the city of San Juan. Like it seems to only be a page and things like Old San Juan are not listed. And I don’t seem to see a summery list of Gem attractions for the Caribbean tour book so one can easily see all the Gem attractions for place like Puerto Rico. And while I like the tour book format, I’d still like for tour book data to be made available in a map based search view, so I can search for a place or area and see all the tour book sights for a place like San Juan Puerto Rico. What I seemed to find was a search that gave me lots of Activities, which is great. But I’d also like On the map view, I can filter by Gas, Auto Repair, Dining, Shopping, AAA office locations, but not by tour book sights. And the map view is called “Near Me” and under “Discounts and Rewards.” There should be a “Map Views” under “Travel.” I’m in the Mid-Atlantic club area.

This app is pure garbage in a moment of need. Here I am stranded trying to get roadside assistance and this app is worthless! Everything about it is a struggle even though it looks slick. This app seems to be more of a bombardment of sales attempts instead of a help summoning app. From the very start I cannot tell whether I am logged in or not. Then as I wander around trying ascertain that, I keep getting an error message when I try to summon roadside assistance and the app tries to load my member info unsuccessfully after multiple attempts. The navigation features or too limited for the phone app, I cannot access my member information button in order to verify my account info either. I am struggling way too much just to see my account information. The roadside assistance feature won’t launch even though I have full cell phone signal in the city. After having to call for roadside assistance instead of using the app, I then cannot check on the status of the roadside assistance being summoned. Update this app with user input AAA! and fix this garbage app so that it works when we need it while we are on stress overload with vehicle problems worrying about our car not about an app that won’t function! While we have car problems is not the time to try to ask to sell products. The last thing on my mind is your incessant offers for home security, insurance or travel!

Results are ridiculous.. If I get to a traffic light and the light turns green, I am dinged because I use my accelerator to pull away from the light. If I drive along a road and see an accident in the middle of the road and ease around it, I get dinged for not being alert and adjusting my speed and drive direction irresponsibly. We have a mile long dead straight road near us along side corn fields. It has a 40 mph speed limit. If I drive behind a cop car at 48 mph I get dinged. I readily admit that this road is dangerous at night due to dear crossings. Then too everyone sticks to 40 mph when they see the cop at the top of the hill trying to make up their revenue shortfall for the month. My car has safety features that automatically shuts off all iPhone technology except for hands free telephone calls. And yes, you guessed it, I get dinged for using my phone for texting or answering emails, something that is near impossible to do, but AAADrive dings me for doing this even if I never do it. Bottom line, this is a very immature app that needs lots of work to record valid and sensible results.

Vacation Tragedy Averted!. A young female deer came out on interstate and was struck by my daughter ‘s vehicle! It took some time for my family to review where to take the damaged car! Once finding a place to assess whether the 2017 equinox by Chevrolet could be saved or totaled. Problem was the air bags were deployed and the front of the equinox was completely torn up and the radiator was leaking fluid all over the ground and steam filled the SUV which frightened the occupants! After waiting 5 hours on the interstate, the tow truck operator from Atherton Body Shop in Council Bluffs came to the rescue and was able to bring our family together again at the body shop. His family; wife, mother and two children were able to bring my two daughter’s and their significant others to the car rental center in Bellevue, Nebraska. We were so appreciative for this family, who went above and beyond to save us and put us back on the road to our family reunion in Colorado. Triple A (AAA) were catalysts that brought the best outcome after such a unfortunate circumstance! With the rental vehicle, our family was able to continue our journey rather then have the reunion cancelled and everyone having to return home! We are eternally grateful!

This App gives me a feeling of security!. I’m a first time user of the AAA app. Last Friday while on the interstate our truck overheated and so did the transmission, blowing fluid out of the dipstick tube, so I called AAA for assistance. While on the phone they walked me through installation of the app. While I was on the phone the truck cooled down and my husband was able to put transmission fluid back in the truck. I was able to cancel my call for assistance easily using this app. Yesterday I went out to go to work and my car cranked but would not turn over. Today I used the app to schedule my car to be towed to our mechanic. They kept in touch with me through the whole process with text messages and a map on the app that showed me where the tow truck was at at all times and it’s ETA. These are wonderful features! I keep thinking about what if I was alone and stranded on a dark road? I would know that help was on its way because the app also has the ability to locate me, and if I’m remembering correctly it asked if I’m in a safe location and gives me an option to call 911. SECURITY :-)

Always. I thankfully do not use AAA very much at all, but you know what? They are there when you need them. Reliable and prevents service from trying to get extra money, cash for doing the insured job. Twice in 30 years the repair/tow/jumpstart/stuck flat tire truck sent by AAA tried to talk me into $20 cash “because…” and once I fell for the story and gave them the $20. All it took was one time. I asked AAA about drivers trying different takes on pity, “the garage says we have to pay $20 copay”, and “I had to get up to come out here, $20 is basic fee for off hours”. It has always been rather cruel for insurance covered work to be met with various expressions for giving them a $20 tip. More try to scam than offer what is already paid. A tip? Stop it. Just stop giving emergency road extra money. They make money. I am from the service industry. I know how money works and how it rejects scams, even if it is for Stray Canary rescue or whatever it is a scam. AAA makes sure this is met with follow up calls to the repair/tow service. Here, all I can add is that you need AAA even though your auto insurance has their own emergency assistance. Believe me and all others who tell or plead their friends to use this long standing business, AAA is worth every dollar. Thank you for the few times I called. AAA, you are important to us all.

Differences between phones. My husband & I use the AAA Drive app because the higher our score the bigger discount we get on our car insurance premium. However, it seems that my iPhone5S records a lower score for the same trip in the same car at the same time than my husband’s iPhone5S. The phones were right next to each other in the same position. On one trip, my phone started recording 2 minutes later than his phone. In addition, it does not seem right that I always get “dinged” on “steady driving” when I drive in Madison, even when my Prius ‘score’ is high regarding acceleration, stopping, cruising. Starting & stopping is what city driving is. It is necessary to stop for stop signs/lights & to start again when it’s my turn or the light changes. I’d like to know what the algorithm is to calculate the composite score. Is it multiplied by the number of miles? So longer trips = more steady driving weighs more than the shorter trips with lower steady driving scores?

Tows. I hear people say they don’t like AAA. I’ve never really had any bad experiences. The old saying you get what you pay for sometimes is true. With AAA, your not paying a lot for a really good service. Yes sometimes you have to wait, but that’s not their fault. You put yourself in the situation of needing a tow, and it’s because of some maintenance you haven’t done, or something you’ve neglected. I know because I’ve been there. I like AAA, because they really do there best mostly, and the drivers are hard workers that are doing their best. The only issue I’ve had, is a couple of the service people on the other line, not understanding the issue at hand? But overall I’ll continue getting AAA, every year because the service works and you get some really great discounts at shops and restaurants, especially Napa Auto Parts. Thank you AAA, for doing what you do.

Terrible Customer Service. First, I was very concerned about allowing the app to know my location at all times. Fine, I understand I guess people can move their car if they are in a dangerous spot waiting for assistance. I login and enter in my data after waiting on their phone line for over 30 minutes, THOUGH THE CALL ONLY SAID THERE IS 10 MINUTES OF THE WAITING. So good job triple a, you made me down load the app. Second, the estimated arrival time of help and the request detail is beyond terribly calculated. The app suggested that a technician should arrive by 45 minutes. I sat and waited. It was past 48 minutes I got a call saying that the technicians should be on there way in about 45 more minutes. At least be honest about the estimated time of arrival. Just say it will take 1:30 minutes. This is what happens when monopoly takes place. The top companies will not try at all to satisfy their customers because they have a long history or they are the only go to car assistance service. I am truly disappointed in this app and the company. Who knows when the technicians will arrive now. That last 45 minutes could turn into another 45 minutes.

AAA took 6 days at a cost of $500 (travel insurance denied claim) to change travel plans!. Remember when AAA used to be customer friendly. When you could walk into any AAA and get relatively quick one on one travel advise/book travel at a discount/count on them to help you when travel plans changed. Well no longer: most travel agents work from home and if you ask them unless you ask them a simple question like “what’s the time”. They will force you into a snail email exchange where they will ignore you then pass you off to another travel agents. I was passed from one travel agent to another 3 travel agents in all. By the time the third one made my travel changes which was 6 days later I was forced to pay over $500 in travel fees. My original flight cost $600! When I called the airline which would have cost $150 to make the changes they said I had to go thru my travel agent! I would learn later that if I had simply canceled my flight I could have made a claim for the AAA travel insurance I had paid for. Not a single one of the 3 agents explained that to me!

Saved by AAA. Having just arrived at the gym, I heard air exiting my tire. Upon examination, I saw metal protruding from the tire. No problem. I thought. I will change the tire when I come out from my workout. Wrong! I had put new wheels on my winter tires and forgot to put the new wheel lock keys in the car. Meanwhile it started to rain and was getting dark. I remembered I had just registered mine and my wife’s cars with AAA. Immediately used my app. Was notified they were 10 minutes out. I think it was Cheryl. She showed up with a flatbed,assessed the situation, loaded the car, drove five minutes to my tire shop and drop the car off for tire replacement the following day. Realizing, I had no way home five miles away, I asked if she could drive me home. She smiled and said sure. How totally professional and kind! AAA you now have a lifetime family membership! Thank you. Stevan Strain Parker, Colorado

Great idea, poorly executed. The AAA Drive part of the app is a great idea. I like to save money on my insurance. The AAA Drive part of the app is poorly executed though. Metrics for distracted driving does not make sense. How does one earn a score of 100? The phone is face down in the center console of the car, the phone has do not disturb turned on, the radio is off... and I score a 91 out of 100? Not cool. Smooth driving is mostly dependent on how you have your phone secured. If it is hanging and swings about, expect a low score. I find flat works best, but it’s not perfect. I scored a 60 in a parking lot and I was going slow and not accelerating or stopping hard. The map showed that I was accelerating hard and slamming on the brake. Really? Phone was in my jacket pocket. The funny thing was that distraction metric was 99 on that test drive. I received a phone call in a parking lot. I answered and pulled into a parking spot. I got dinged hard for that handsfree call while parked. Might I make a suggestion to the dev team and just use the do not disturb as an over riding metric. Also, have an OBDII BT option to get the correct metrics from the car’s system. This app doesn’t have a way to detect if one fully stops at a stop sign either. Create a way to note on the map where it shows sudden braking why that happened.

App generally ok, but timer is flawed. The app is generally ok. It provides a space to put your member card so you don’t have to carry it around, links to other services you can buy, and the roadside assistance link. Generally, the request for roadside assistance is easy to use - just a few clicks and help is supposedly on the way. The issue is that the “arrival time” timer isn’t really based on any actual information for your case. It’s an average of all of their service calls. My 20-min wait has turned into a 90-min wait, with phone support stating they don’t really know where the service techs are or when they’ll arrive or if they’re really on their way to me. First time user of this app and the roadside assistance service of AAA. Honestly, my next round I’ll continue using USAA. Their communication (app, text, and phone) are much more rooted in reality and don’t set up false expectations or hopes while you’re stranded on the side of the road. **Edit to update that we’ve now been on the side of the highway for two and a half hours, and the phone tech finally shared that A)They haven’t found a driver yet and B) they’re not sure they can because all of the orgs on their list aren’t affiliated to AAA anymore. So, yeah - the timer in the app is a gimmick. There wasn’t anyone on the way when it started counting down. I’ll give the app five stars for setting false expectations, thou!

Please fix this hot garbage. First of all. It's not app. It opens a browser and if you so much as look at it cross eyed you accidentally close out of the app, and have to start your entire search over again from the beginning, from the very beginning, entering every single thing in again every single time you wanna look at something. This has got to be one of the worst apps I have ever used. Constantly forced to reenter my entire search due to accidently swiping down to fast or fails to load or won't filter without freezing. I dont have time to sit here and type up all the problems with this terrible app. Having to enter my search over and over, first you have to select the date. Then the time. Then the date. Then the time. Then it only picks cars from certain places and whneyou want to add others you end up kicked out i’m having to start over from the beginning every time it is the most annoying absolutely terrible app I have ever used in my entire life it’s horrible fix it my God I pay you people a lot of money to be a member the least you could do is provide an app that works and isn’t hot garbage

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Our driver was exceptionally patient with us. Best customer service during a pandemic. Boy... if I say when it rains, it pours... that saying really means it. “When it rains, it pours!” Not only did my car need a tow from inside my enclosed community garage... the darn garage door didn’t want to open anymore. Needless to say, the driver & my vehicle in tow, was stuck inside the garage. This poor driver waited patiently while he waited for me to obtain the garage door release key from a locked room on the other end of the building, then obtain a large A-frame ladder from a separate room down the hall, then return with both items in hand to open the large heavy garage door with my spouse. Finally he was able to get out of the garage and take my vehicle literally down the same block to the repair shop. What an adventure. Thank you for all your help!!

Great rates. This insurance company is reasonable on the pockets and great customer service skills. I would recommend this insurance to my friends. If you get ill, and you cannot function as normal because you had a brain injury three years ago, I don’t understand why I always forget to call my insurance agent and have them change my old card out for my new card which is how I lost my insurance they took me from 588 for six months to $2122 for six months. That’s simply ludicrous. I still like dealing with Stop 1 Insurance where I received a quote in the past for nationwide by Allstate and with missing payments. I still have a good rapport with Stop 1 Insurance.

**Experience Exceptional Care with AAA**. At AAA, they pride their self’s on providing service that is not only incredibly fast and courteous but also deeply reliable. Their commitment to excellence ensures that my needs are met promptly and with the utmost respect. Also, when it comes to life insurance, AAA stands out with a policy that embodies truthfulness and compassion. They understand that discussing your final chapter can be emotional, and their dedicated team is here to support you every step of the way. They listen to your concerns and ensure you feel valued, offering peace of mind during times of uncertainty. Choose AAA for a reliable partnership that prioritizes your well-being and provides the support you deserve. Experience the difference of working with the team that cares.

Got help when I needed it!. I could have had Kia tow the car but the hoops I had to go through on the phone wasn’t worth it, I gave up and went to the AAA app on my phone and with a couple click had a confirmed pickup. Now I wasn’t stuck on the highway I literally went down the block and my dashboard lite up like a Christmas tree and message came across the dash telling me to stop driving. I went around the block and turned into my driveway. AAA was told by me in the app that it was and home and didn’t need an immediate emergency tow. They texted me back with my confirmed address and was given an approx 1:50 wait. No problems. They were there in less than 30 minutes. Every time my family has needed a tow they were there. I will always have AAA.

App Works Well, But My Issue Is With AAA Drive. The way this app grades your driving is ridiculous. I get dinged for “time of day” when I drive home from work at 4pm. It’ll say “Stay off your phone” and give me a 2/5 rating for mobile distraction when I haven’t even touched the phone. I don’t know if it’s accelerometer-based rather than noticing if your phone received a command, but I can only assume that the lovely Detroit roads are setting it off. If you drive for more than what seems like 20 minutes it dings you for “fatigue”. And don’t even get me started on the “Smooth Driving” category. It basically expects you to just run through all traffic lights and avoid stopping altogether. Works okay if you take the highway but it’s impossible to get good marks if you drive in the city. If I drive any smoother it’s because I’m going way below the limit and causing traffic and making everyone around me angry.

Wonderful. I wonder why every one who owns an automobile does not have AAA! It is so useful when you and you Soto have difficulty, and it is responsibility priced for all you get! One incident is worth the whole year chg, I love it!! The above is so true, I do not know what I would do without it! I do not use it often, but the piece of mind knowing that I have it is worth the price! About 2 hours after my last call for help, when I purchased a battery, I called again for service, the same wonderful person arrived, again, the same wonderful service! I was so thrilled when I saw it was him, because I knew how great of a job he would do! I knew things would be taken care of as soon as I saw who it was! Sincerely R R Catlett

Absolutely Useless. My small rig broke down on a Sunday in a small down 3 hrs from where I lived and I attempted to get at least my truck towed to a shop but it was after office hours apparently and could not get someone to me. As I was stranded and both my horse and I would run out of food and water, I found us rides back home with friends. I called Monday morning so I could get my truck towed to a shop and they could do nothing for me as I wasn’t with my truck. It’s 3 hours away so I can’t just go there for the tow truck and be stuck in a small town for who knows how long to fix it when I need to work. It is insane how absolutely useless they are. I get you need to verify information but I would gladly send pictures of my license, insurance, and title of the truck to prove it’s the right vehicle. All I want is to not drive dozens of hours back and forth including through city traffic to get my truck to a shop, then then fixed, and then drive home. It’s ridiculous.

Pocket-Sized Peace of Mind – AAA Insurance App. Just when I thought my AAA experience couldn't get more 'AAA-mazing', in comes their app, practically doubling as a digital superhero in my pocket! Not only does it toss my insurance ID cards into the digital realm (bye-bye, old wallet bulge), but it also turns filing claims into a walk in the park. Honestly, I never knew tapping and swiping could fix a fender bender! Need roadside assistance? It's like summoning a tow truck with a magic wand – except it's your smartphone, and the 'magic' is the app's super user-friendly interface. And tracking the service vehicle? It's pretty much like watching my pizza delivery in real-time, but instead of pepperoni, I get peace of mind delivered. Plus, there are discounts and perks tucked in there like little treasures waiting to be found. Makes me feel like I'm on a savings scavenger hunt – and who doesn't love a good treasure hunt? In short, the AAA Insurance app takes the 'ugh' out of insurance and adds a sprinkle of fun. So go on, give your phone a new BFF that'll help save the day (and some cash) like a true insurance sidekick should!

Not the same as it used to be.. You once could count on AAA to be there within an hour if you needed a tow. This time, yes, they always ask if you are safe, which I always have been (bc I know they’ll be there within an hour, or close to it, right?). They took from Friday until Monday to show up. They kept promising that, this time, they had someone on the way, which they didn’t. I was on the phone for hours, making at least a dozen calls or more, to inform them that the tow truck you promised never showed up, & to request another tow truck. Not one single person cared when I told them what I was going through, just trying to get a tow. I will give them another chance though, just bc I’ve been with them for years (which sure didn’t help me this time) & bc they’ve been so great in the past. Hopefully it was a fluke, but one person in “the biz” told me, “it’s just not the same anymore….”

Not User Friendly. This app is not at all user friendly. My car recently broke down and I scheduled a tow truck through the app. I was unaware that my membership only included 5 mile tows and once I found that out I cancelled the tow. I upgraded my membership through the app so I could get my car towed a further distance. First off, I missed the little asterisk informing you that the benefits would not go in to effect for 3 days. I schedule my tow a day early and now AAA is refusing to pay the charges. I have been unable to locate the day I paid for the upgrade and wasn’t aware of the 3 day wait period. Not only did I pay for the membership upgrade but now I’m stuck with the towing bill. They’ve done nothing to help and will not prorate the charges for the year and provide a refund. I’ve never had to use my AAA before and will be cancelling my membership effect immediately. I’ve spoken with multiple people at AAA and they haven’t been helpful at all.

Loving It!. Had problems with the battery. It was 11pm and raining. Used my app to call for help. Took the technical assistance 20 minutes to get to where I was. In less than 30 I had a new battery with one of the best warranty out there and at a reasonable price. The battery had been giving my problems and needed replacement. In less than an hour my car was running and the battery was replaced. This at practically midnight. The App kept me updated as to how far was the technician and how much longer would I need to wait. Which is good for my safety since I would know it was AAA who was actually there. Also loving having easy access to my card and membership number for the discounts I get with it. Got 10% off on a $185 part at NAPA Auto Parts. Great! Love it!

Not the AAA of old, customer service is terrible!. I used to rely on AAA for my automotive needs. They were usually very responsive and customer service was always on point. Not anymore! I have the platinum service (the most expensive) and my car needed a tow out of my driveway to a repair shop 4 miles away. I arranged the tow via the app at 8am and by 3 pm I had used my insurance towing services bc AAA never showed up! Every estimate that a tow would arrive was wrong and then when I called, the calls repeatedly dropped! There wasn’t a follow up from them at all and when I complained about the crappy service, AAA response was to send me a letter telling me that they weren’t going to renew my membership. I called for the reason and was explicitly told that there wasn’t a reason! Again, this isn’t the AAA that my grandparents and parents used to have. Be weary if you need them bc customer service and responsive management is a thing of the past with them. I hope a decision maker reads this and makes some changes.

Driving Dashboard could be better. I’ve used this app over the last month, and the discount I get because of it is nice, but the dashboard needs improved. I got dinged for “uneven driving.” I looked at the incidents that if recorded and found that the app doesn’t like it when you accelerate about if a 20mph roundabout to a 55mph zone. Additionally, I’m a cyclist and accidentally said that I was driving when I was actually out on a bike ride. When I looked at the stats for that, I got hit with “using a mobile device while driving.” My phone syncs with my garmin to provide collision detection. While synced, if my garmin detects that I’ve been in an accident, it will automatically text my emergency contact. Other than that, I didn’t touch my phone - but according to the app, even using your phone “hands free” is a distraction. App needs improvement.

Peace of Mind and Top-Notch Service with AAA. Here’s an updated version of your review: Peace of Mind and Top-Notch Service with AAA As someone who travels for a living, having a trusted resource like AAA is invaluable. Recently, I had a battery issue, and their team came to the rescue swiftly and professionally. The technician installed a new battery and ensured everything was running perfectly before leaving. I also have my son signed up under AAA for that extra layer of security, and it gives me great peace of mind knowing we’re both covered. When you’re on the road, especially in vulnerable situations, it’s crucial to have reliable support, and AAA delivers every time. Their service is truly a lifesaver! Now, all they need to do is team up with OnStar to make things even better. Highly recommend!

Really bad at tracking smooth driving.. No matter how slow I accelerate or brake, it’s almost impossible to get above 60 while driving. I have no idea how to get this score up. If you travel around the city or densely populated zones there are so many stop and go’s that the app just assumes I’m driving haphazardly. I never touch my phone while driving and I still can’t get a perfect score on mobile distraction. What is the point of this app’s discount when you can’t even get it because of its poor tracking? There honestly needs to be better patches to give more leeway on small bumps and acceleration. The only time I’ve seen above 90 is when I’m on a plane on a runway which makes 0 sense. Maybe since larger vehicles have absorbs shocks better than smaller cars it doesn’t feel anything? The app scores honestly frustrate me as I’ve tried a ton of methods to improve to the point that it seems like a waste of time.

4 new tires mounted and balanced…. I had AAA come to my home to mount my spare The regular tire went flag about 2 miles from home. The tire got me home. I purchased 4 new tires and a Rim for an Acura. I went to AAA to have them installed with the new rim and 4 new tps sensors at the recommendation of the AAA tech who put on the spare. The AAA shop installed the tires but could not reset either the car computer, the vehicle stability sensor or the anti lock brake and the Tpms sensors. I understood that I had purchased the TPMS sensors, AAA would rather I had obtained them from AAA. I took the car to Acura, and they made all corrections and repairs and cleared the car for safety. AAA was upfront and made an effort to make the repairs they thought could be made that allowed me to get the car to the dealer for repairs. Lesson learned that the dealer is better at repairing their cars and they gave me a free loaner during repairs.

Best Service Around !!!. Each and every time I’ve ever needed them from lockouts to being picked up as well as being taken long distances their service and the people they hire are fantastic very professional as well as communicating with you from the moment you decide you’re gonna make that call they are with you every step of the way i’ve had them now for five years and not once I’ve ever considered leaving them just because of the fact that they’re so dependable day or night 24 hours a day seven days a week 365 days a year thank you and thank those that work for you as a customer, I truly appreciate everything that you do for me

Nice, but over sensitive!. Drivers score card feature is a joke. I work 7a-6p regularly, and drive for a living. This app is constantly utilizing my gps 25/7 (yes pun intended) even when I’m not driving. I wont be touching my phone while driving, and it claims I am. I drive the speed limit, it tells me I’m speeding. Time of day is bad, and hits me hard. Fatigue is always flagged. Smooth driving is hit hard as the app pretty much wants you to drive at the minimum speed limit with no cars around you…this is impossible when you’re on the freeway. I don’t recommend this app for professional drivers or those who utilize full coverage and are going for “safe driver’s discounts”… EDIT: Update!… The app misses nearly 30% of EVERY TRIP I take, unless I literally do 0-45 in 10 seconds, but this flags me for high acceleration. The only time the app CORRECTLY flags trips I utilize FindMy, Pokemon Go, and share my location with family…if I do a PERFECT drive based off recent data, the app FLAGS me for mobile distractions, fatigue, Time of Day or Smooth Driving. Its always something, unless I am literally driving 26-31 mph, phone OFF MY PERSON, and i START to stop roughly 750+ feet away from a light or stop sign doing 45 mph. Overall, the app needs a SERIOUS fine tuning.

Save Yourself. Don’t do it. Don’t waste your time. You will wait an hour for your service request just for your request be cancelled because it “cannot be completed”. I called to confirm that my tow truck was coming, and they gave me an estimated time. They kept pushing the time back, and neither the time on the app nor the location of the tow truck was ever updated. I felt comfortable driving my ‘85 Chevy long distances because I had AAA. I’ve never felt more stranded in my entire life after trying to get someone to help. I didn’t even break down in the middle of nowhere, it was literally in St. Paul at 6:30a on a Saturday morning. Thought I would get help fast because no one is out and about. After a 4 hour wait, I said screw it and drove 20mph until I made it to the mechanic. AAA, update your app, and don’t release it until you’ve worked out the bugs. It’s not fun sitting on the side of an interstate thinking you’re being helped when you’re not. I paid for your membership, it’s time you kept up your side of the agreement.

App would not allow login. This is the worst. I tried for 10 mins. You open app go to login and the cursor does not go to User ID then u touch and start entering user ID no next or auto move to password and u cannot get cursor onto password no matter what you do. That’s it you are stuck. I tried closing app and opening many times. I know how these bugs work so I tried going to many screens and when I tried to look up member profile it forced to login and luckily that screen had reset or didn’t have the bug now. So I immediately entered password and then moved to user is password would not show the usual dots but still I tried and somehow it logged in. If you are a developer or a QA person you should know a user would not have go through so much trouble just to login. Then another feedback I requested road side assistance and it says waiting but no backward navigation I have to close the app to get back any other screen. Seriously !!

Highly recommend an appreciate the way AAA treats his primary members. I have been stranding on the grapevine. I have had two flats I have had brakes go out and AAA shows up check my tags and has made sure every time I was safe and secure and care. I would recommend to get AAA roadside assistance. I am currently working my way to get AAA insurance due to the fact, they treat me on roadside assistance thank you AAA for treating me like a value member. I’m just normal go to work need my transportation type of guy and at any time you need me to speak or show my gratitude for having your service seeing that I do my own public speaking company. I have no problem showing up and showing out, thank you again

It’s a fun app. To think about an insurance company tracking your every move in any vehicle was daunting to me. I have a 2019 RAV4 hybrid XSE and so I am always wanting to get the best gas mileage possible. The RAV4 overall gets 40 to 45 miles a gallon. Why I say this is, this app helps me to accomplish that and I get a score on each trip that I take. So the app has caused me to change my driving habits and to realize that if I do the speed limit and leave earlier than I normally had to I get better, gas mileage and my rating as a driver is 91% positive overall. My wife and I, also see who gets better gas mileage, and now at the same time who has a better driving record. We find it fun to use.

Even when I make a mistake. Recently I was on my way back early morning to Vegas when my mileage for gas said I needed gas. Ok, there’s a station ahead. I saw an exit that looked like it was headed into the desert. Unknowingly, I passed it and looked for the gas exit. Once I realized there wasn’t another exit, I checked my gas locator. It was useless. It would say 2miled ahead. Then as I got closer, it was 5 miles more. I looked for an exit to get on the southbound lanes to go to the last station, but there wasn’t one. I called AAA. I wasn’t sure if I was in CA or NV (wasn’t paying attention to my surroundings)They couldn’t locate me and my cell phone map was unhelpful. I found a creek name so offered that. Fortunately, the person driving to my rescue figured about where I was and got me on my way again. Thanks AAA!

App is useful but Drive data is off. I’ve been running tests on the AAA Drive data. I spent a week making sure that on all short trips I was extremely careful. I set my cruise to the exact speed limit, pull out very slowly and came to slow complete stops. Every one of these trips it gave a 3 out of 5 for speed. But if I did the same exact speed and even 5 over on a longer trip then I got excellent ratings. I just don’t think the GPS function can handle the short 1-4 mile trips that involve a lot of in town side streets. I also hate being told I brake to fast after having to stop at a yellow on a 50 mph road or someone pulls out in front of me. And for the haters that will say I’m just a bad driver, my score is actually in the mid 80’s almost 10 pts higher than average.

Was going to cancel membership but .... The worst part about calling in for AAA was the wait times on the phone. I have spent 20 minutes waiting to talk to a human, only to be transferred to a club in a different state with another 15 minute wait. Along comes the mobile App. Punch in the relevant information, then you are queued up for service. I seriously was going to cancel my membership, but this App saved it. If you are frustrated with the absolutely terrible voice recognition service, the long phone wait times, the illogical order they ask questions, which adds to the wait time and frustration, try the AAA app. You still have to wait sometimes hours for service, but the App is a step in the right direction.

Roadside service. I had called to get my car towed after it wouldn’t start. I had tried jumping it and it still wouldn’t turn over. The AAA worker arrived and I explained that it may be the alternator or starter that is the problem. We popped the hood and instantly he saw that the battery was loose. He tightened the bolts, waited a couple a minutes with his diagnosis tool and then asked me to try and start my car. I turned the key and I was thrilled when it started! He then showed me with his tool that everything else seems to be in great working order. No towing needed and a quick fix! The worker was very kind and knowledgeable in his field. Thank you for your help!

Excellent Roadside Assistance. My sister and I were returning home from a cross country trip when my car broke down just outside of Santa Rosa, NM. Triple A sent us Anthony from Ortega’s Wrecker and Auto Service. Anthony arrived in less than 30 minutes. He was kind, friendly and very compassionate about our circumstances. He went above and beyond what we were expecting. I would wholeheartedly recommend Anthony and Ortega’s Wrecking Service to anyone who finds themselves in the situation we were in. Additionally, the owners and mechanics that we dealt with at Ortega’s were honest and knowledgeable and demonstrated real integrity. Thank you AAA for sending us Anthony and choosing Ortega’s Wrecking for our service call.

Thank you to AAA AND Shaner’s. In each and every time and event I we’ve requested AAA services - from obtaining maps for cross country travel at the beginning of our enrollment, to tow services in 2023, and including the most recent need for a tire change service in frigid temperatures - AAA has provided exceptional and timely responses. In the most recent response and I believe also for the tows in 2023, AAA dispatched Shaner’s to provide their services. For the most recent tire change, the technician “Chandler” responded within 1/2 hour of my call to AAA, quickly and professionally completing the task within 10-15 minutes despite the frigid temps. Thanks again to AAA and please pass on our appreciation to those at Shaner’s…

Not accurate. I think this app has a great concept and I’d really like too say how great this app is but that definitely isn’t the case my issue is that on the driving part where you can see your scores for each individual aspect is very inaccurate for example the mobile distraction I put my phone in do not disturb mode and disconnect from Bluetooth and put my phone in the center console of my car do not use my phone while I’m driving at all and I got a 46 on mobile distraction, how’s that even possible? I also am getting docked points for stopping at stoplights and stop signs as well as speed when I set cruise control at the exact speed limit. I have contacted customer service 3 times about the same issues and am told my scores are for self improvement only and that they have no effect on a discount. If that were the case what’s the point of even having the AAA app. I feel that this app could be great but customer service needs too listen to feedback and fix the issues people are having.

Stuck in Texas. I had my wallet stolen when I was visiting a friend in Austin and my rental car keys were inside the wallet. After speaking to the roadside assistance representative from the rental agency, I was told that I would need to have the car towed back to the airport where I rented the car. ( I didn’t buy the rental car insurance). I just received my AAA card the week before my trip and I remembered that I placed it in my suitcase. I called AAA and they sent a tow truck to take the car back to the airport so that I could get another vehicle. The tow truck driver was awesome. He was very helpful and empathetic to my situation. Once we left the car in the rental fleet yard, he drove me to the rental site. I am so grateful for AAA. I can’t say enough about everyone who helped me.

Frustrating. As a AAA member I use this app for everything to do with travel. There are some glitches that can get frustrating but for the most part it is easy to use and very helpful. I love the “lowest gas price” feature. I’d like it if you were able to book flights without going through a submenu. Edit: This app has become horrible. It used to be at least a little user friendly but now they want you to re-enter all your info EVERY time you use the app for anything. Signs me out every day then never remembers my AAA member number or the info needed to book reservations. Last flights I booked, my airline ticket read Alaska airlines when I showed up to the airport with just enough time to make my flight I was told the ticket was actually American Airlines and I missed my flight because it was clear across the airport! I just deleted after trying to log in with all my same info that works online and the app wouldn’t sign me in.

Needs redesign. This app is crap. Don’t bother with it. Save your AAA card to your phone wallet and call when you need help. The Trip Tik is completely frustrating. First, finding it is difficult. Scrolling theough a bunch of ads for trips to take, I found it. Then, even though you may be signed in to the app, you must login again on the Trip Tik page. Why? And when I try to create a trip, if I want to go back a step, hitting close closes the whole thing and I have to start over on the home page for AAA. I can’t tell you how many times I have done this and since I hadn’t saved the trip, I am reentering information over and over. Even when I finally saved a number of trips, some disappeared for no reason. I like technology, but sometimes the tangible, printed versions of things are best. I really want to go back to the old printed flip book. It had everything and when driving, it was easy to use; much easier than the online digital version.

I’ve used the app for service several times now. And haven’t been disappointed once. When I think about how many times I’ve used the app, it seems like a lot, but I have had AAA for many many years and the app for over a decade. The only time I freaked was at a remote location where I had a hard time getting a signal - I got a request in but when the signal would lag, I couldn’t tell the status. We were so far out, it took over an hour for the tow truck to arrive. Everything turned out fine. As for the location services issue others have had, I’ve never had the problem with this app, but with another app & would suggest restarting the phone after a change like that. Thank You AAA

Worked 95%smoothly. Car acted up once we exited the neighborhood had to turn around and immediately come back home. Called my mechanic told him what happened and he said for me to bring it in but since it had that issue I decided to use AAA to have it towed to the mechanic. After entering that the vehicle was at home & needed a tow, it was recognizing me at a a neighbors house but provided me w/ the amount correct this! When I entered my #, for the driver to contact me, the sight was glitching on the last digit entered and would not allow me to advance to the “submit” button. I had to re try meting a couple times & it finally “settled down” and I was able to successfully hit submit! So all in all *almost* a perfect app experience!

So thankful. I first got a membership when my daughter went to college in another state. I wanted to be sure she would be safe and had someone to help her if her battery died or she locked herself out of her car. I have been so grateful for the peace of mind this membership has afforded me as a parent. On Mother’s Day of this year, it performed yet again when I was able to request a tow truck after being struck by another driver. My son and I were badly shaken up and my car was totaled - not having to worry about who was going to remove my car from the street was such a relief in a scary moment. AAA has truly provided a sense of security and safety for my family, and I’m so thankful for this service.

Fast, friendly lockout service. Jacob came out to our home in Aptos to get my Son into his car after locking himself out. This was the first time I used the AAA app for Roadside Service. It was easy and quick. The feature which tracked the truck to our location was great! I didn’t have to guess how long before help would arrive. As I stated above, a young man named Jacob was our Service Person. He was so friendly, efficient and quick I didn’t get the name of his employer off the truck - Just in case his supervisors are reading this - Jacob, with whomever is contracted to do AAA calls in the Aptos area is a top notch guy and he represents your company well - even if I don’t quite know who that company is….

AAA phone app. I’ve had triple A towing for many years and have only used them twice! Both times we were in hectic situations with one being an accident and the other a vehicle breakdown! They were both on freeways at busy times and quite stressful! The worst one was in another state and traffic was so noisy that I could barely hear the dispatcher but we used the app and she figured out where we were and sent the appropriate flat bed truck to rescue us! The driver of the tow truck was more than helpful and safely got us to a nearby motel where we could address the breakdown! Using the app simplified a difficult situation and I have nothing but praise for the services provided! Sincerely Richard Russel Sr.

Over and above. I recently had a vehicle breakdown on the Sunday before Christmas. When AAA found that no tow services were readily available in my local area, rather than waiting for THOSE companies to have an available truck, AAA dispatch went OVER AND ABOVE in locating and dispatching a tow service from an outlying area, the tow service location was over an hour and a half away, but they arrived in the drive time. For which I am sure the tow company charge to AAA was MUCH more than even my AAA yearly premium. I have had AAA service for several years, I have used the service each year, and have found their service has been excellent, with friendly , eager to serve representatives. On the MANY occasions I have used AAA service I have never been disappointed. I highly recommend AAA services.

Do not get this app. Despite reading the very bad reviews I downloaded it anyway. After taking several minutes to “configure my experience” (and not finding the internet connection 6 feet from me), I first attempted to sign up, not thinking about the existing website sign in data - which I didn’t have handy anyway. My mistake. Via the app I requested my login name - which I had gotten right it turns out - but then of course I had to request a password reset. No problem. Except it didn’t seem to like what I wanted the new password to be. Apparently you can’t use symbols (at least not $) but it didn’t say that anywhere. Finally get that resolved, and it says it will send me a confirmation email, which, 20 minutes later I still don’t have. I just wanted to renew my membership. Also, having to load in my membership number 3 times was a pain. The app has a “scan card” feature, but yeah it doesn’t work either since there’s no way to actually click on it.

Convenient App!!. I love the convenience of this app. Whether it’s to manage and pay your AAA assistance or insurance. Which I have both. But be warned!!! If your signed up for auto pay and you decide to pay early, even by a week or a single day, they will double charge you. Twice Ive had to call in and get the charges refunded. They’re computer system doesn’t seem to be able to identify when it’s been paid. So they charge you again. It’s frustrating. Because I’ve had to start and stop my auto pay now to pay early some months. Which is why I’ve not given it a 5 star rating. Because what if you don’t have that extra money in your account and need it for other bills? Having to wait the 5-7 days for the refund can really hurt some people. Please fix this issue. Then you’ll be 5 stars in my book! Thx

AAA is the Best Insurance I’ve ever had. I've been a long-time fan of AAA, and I have to say, their commitment to quality service and innovation never ceases to impress me. Their user-friendly app is a prime example of their dedication to making life easier for their customers. With the AAA app, I can access all of their services right at my fingertips. Whether I'm requesting roadside assistance, booking travel arrangements, or taking advantage of exclusive discounts, the app makes it all so effortless. Not to mention, the app's intuitive interface and robust features make managing my account and keeping track of my benefits a breeze. But what really sets AAA apart is their exceptional customer service. Whether I'm interacting with their friendly representatives through the app or in person, I always feel valued and well taken care of. They truly go above and beyond to ensure my satisfaction and provide me with peace of mind. In summary, AAA's app and service are truly top-notch. If you're looking for a reliable, trustworthy, and customer-focused organization to have your back, look no further than AAA. They have my highest recommendation!

No Real Response on App to Roadside Request. I need AAA at my home to do a battery test and potential replacement. I downloaded the most recent version of the app, and submitted my roadside request at 3:38 pm. The notification popped up to tell me that assistance was expected at ... 3:38 pm. That should have been my first clue that something was wrong. Twenty minutes later, another notification popped up: my request had failed, and did I want to call AAA? Thank God I wasn't in an actual emergency, wasting 20 minutes with a request that went nowhere. When I called AAA, the voice menu kept reminding me that I could always use the mobile app if I didn't want to wait on the phone. As it is right now, the app is only good for holding my card info (which is on my card) and trying to peddle goods and discounts to me that I don't need when I want roadside service. By the time I need AAA again, maybe this ridiculous app will work properly to get me actual assistance.

Two cancelled tows because of app. The app doesn’t always share important information with the AAA system. We were stuck in the middle of a busy road and the app didn’t communicate that it was a dangerous situation, despite inputting that info in the system. This resulted in multiple delays. After waiting for an hour and a half and speaking with three customer service reps, the cops had to tow us. It also didn’t share my fiancés phone number with the tow driver on a prior visit, despite requiring his number to open the ticket. This resulted in an 8 hour wait and the last the tow driver almost leaving because he couldn’t get ahold of us. All of the AAA reps we’ve spoken to have said that there’s an issue with the app not sharing information but it doesn’t sound like there are any plans to fix the issue. Instead, we’re stuck with a bill for third party towing and have wasted days of frustration trying to use a service that we’re paying for. Ridiculous.

Not dependable anymore. Have AAA since 2017, used it frequently in the past and the service was outstanding. No more! Needed a service to get keys out of my trunk, called at 6pm, near midnight still waiting, in this time span AAA confirmed someone was coming. First 1 hour and 57 minutes from 6:09, no show. Next confirmation 10:36 pm, no show. Again in the meantime was on the phone with them at least 5 times and all confirmed driver coming. Disgusted by almost midnight I called and they canceled my call without telling me. The dispatch said he doesn't have anyone in my area until the next day!!!! So, if no one was in the area why say there was? I pay for this service 24/7 service and they brushed me off like I didn't exist and they could care less. Such a great service turned into every other business out there that doesn't care about their customers anymore. Researching new providers for this service. THIS IS TOTALLY UNACCEPTABLE.

Don’t be without Triple AAA!. Our family has been members of AAA for as long as I can remember! It’s a great organization that provides fabulous service especially in times of stress and problems when you’ve been in a car wreck or do you need assistance on the road. They were great for us in 2012 when our children graduated from college and I was rear ended on I 85 on my way from Greenville South Carolina to Atlanta Georgia! A AAA member was at my car (it was a hit and run) Even more helpful than I can possibly tell you for making sure that I was all right to making sure that our car was drivable back to the suburbs of Atlanta but we live in. As I said don’t be without AAA if you want easy traveling safety in the knowledge that people are there for you when you need them.

Awesome, easy, and free with your membership!!. Made what should have been a miserable situation into the easiest and enjoyable car trouble experience I’ve ever had!! Between being kept up to date with the tow truck drivers texts and real time location feature, I felt like I was some sort of VIP member, I was thinking it was going to cost extra but was pleasantly surprised when the tow truck driver told me to “have a nice evening “ and nothing else. No extra charge, no fee of any kind, I was treated just like any other AAA member would have been. If you’re not a member, do yourself a favor and look into becoming one, I know I did and would gladly pay for the peace of mind that I enjoy since I became a member.

Please fix it AAA. Original review(May 5, 2019): I have been trying to open this app so I can share it to my son (New Driver)to teach him how to access it aside from calling in case he needs help from AAA. I had used it twice before without any problem, it knows my location right away and response was quick but lately it keeps on searching a network then it will crash then it will bring me to a link to take an on-line survey. It has been more than a week that it is doing it. Come on, please fix it. UPDATE(May 6, 2019): I can log in now after what the developer suggested me to do,- uninstall the AAA app then reinstall it. I have to do the same thing on all my AAA app in my other phone and tablet. I salute the developer, though, for replying to me right away. And for that, I will update my one star rating for them to four stars. 👍🏼

Not helpful in an emergency. I have the app and it’s has my account info loaded. My car battery died in an inconvienant place (they never die in a convienant place right?). I opened the app and there’s four buttons on the top, home, roadside, near me and more. All buttons worked but the roadside. Button was unresponsive. Closing and reopening the app didn’t work. The button wasn’t an actual button. More like a picture. There’s also a button on the bottom of the app of two cars crashing. That also has four buttons, 911, message my contact, request roadside and call Lyft. Guess which button also didn’t work? I’ll assume you guess request roadside. When I went to the AAA website, clicked help, I got a page does not exist response hahaha. What’s the point of the app for roadside service if it doesn’t call for roadside assistance? I mainly got AAA for vacation help and I’ve never had their vacation planners do anything. I’m probably going to cancel this service.

Negative stars. I would leave negative stars if I could. I been stuck for 3 hours called a few times one time I was told that the driver Was on way a call they would call me when they are done. More than 30 minutes goes by. I call back now there is no time frame of when someone will be here. Lady told me find someone house i can go in. So I asked you want me to knock on strangers doors ask if I can come in and if I get killed then what? I was also told to call 911 if I’m tired of waiting. What 911 isn’t for pulling people out of snow. I don’t pay 911 to help me with something like this. I pay y’all to help me and I can’t get help. I’ve paid for 2 years this the first time I call and i can’t get help. My front end is in street. And she didn’t care. So I get hit that’s on y’all right? After 3 hours of sitting in my car in cold weather my arthritis is starting to act up. This is ridiculous. What am I paying for if I can’t get help?

AAA service. I’ve had AAA for quite a number of years. I’ve always gotten service within an hour with relatively no problems. Even when I was stuck on 95 in Georgia and needed the car towed home someone was there within an hour give or take. It seems recently that needing service in the evenings seems pretty much to be a bust. Either no one is available or it would 4 hours to get to you. If your stuck on the side of the road with two blown out tires and it’s 700 in the evening and no one can show up until 10/11 at night that is extremely scary as it was for my granddaughter being by herself and me out of state. Otherwise I don’t have any other issues AAA has worked great for me.