Genasys Protect App Reviews

Poorly Designed. Tried several times to download and set up but it freezes and won’t allow me to set up and establish. I cannot speak to its functionality but if this is an indication then don’t bother. WatchDuty is by far superior.

Great intentions, poor execution. VERY buggy. Often does not react properly to typing, taps within the app, or other commands. Will let me save locations only very inconsistently. This could be a very useful and life saving app, but it isn’t.

Dosent work. As soon as I open the app the start button is too far down you can’t even click it to get started.

Bad Download. Page opens to large for iPhone screen such that can not proceed because view off page

Very Low End App. The app never saves your address like it stays and the design is like an early 90s app very non user friendly.

It won’t open. Unknown issues, can’t get past screen requesting notification permissions. Unacceptable for life and death use

Not a good app. They do not update the events. The updates are 2 to 3 days old.

App is unable to stay current with fires. Yesterday (09/09/24) a massive fire started on the other side of the peaks in Trabuco Canyon (Airport Fire) and by 9:30pm it breached the ridge line and our community received an evac warning per the Watch Duty app. I downloaded this app per recommendation from FB for more local info about the evacs but the Airport Fire is NOWHERE on this app. At all. Not showing on the map nor is it listed on the list of fires. It has the evac area for my community outlined and all it states is “Due to Airport Fire” but zero info about the fire itself. If someone gets an evac alert from this app but said app fails to provide any relevant info (size, origin, direction, etc), then what’s the point of the app? I don’t think anybody monitors this app nor is it set up to propagate real time emergencies. That renders this app completely useless.

Useless. Can’t even start the setup process. Doesn’t let you access the start button.

Great idea. Poor functionality.. Won’t keep saved addresses. Doesn’t have any indication that you’re immediately next to an evacuation zone. Indicates “no fires in your area” even though there’s a fire less than 10 miles away. If there’s a different app for this I would suggest that one. It can’t be much worse.

Buggy updating. Status of saved location on home tab did not update when status changed hours earlier; only saw new status by tapping "more details." Had to force quit and relaunch app before correct status displayed on home tab.

Screen buttons. I downloaded this to my iPhone SE but the display is too big for my screen. The START and CONTINUE buttons won’t stay on screen to tap!

Works great!. I have had zero issues with this app whatsoever.

Useful. Nice to have if you live in an area that uses the Zonehaven system, like I do. Not all counties in California do, and I’m not sure any entities outside California use it.

Terrible. Terrible app and completely unusable. Can’t even get past the ‘manage notifications’ screen.

GUI Prevents iPad Setup. Updated 2025-01-23: App works well on iPhone, but initial setup screen is so large that “Start” button is inaccessible to an iPad user!

Can’t see Start button! FIX THIS. I downloaded this at my sheriffs office direction and I can’t even start it! Who is monitoring this app?!? I can see from other ratings that it’s been this way for 3 months already and no one has addressed this issue!

Battery Hog. I noticed my iPhone 14 pro battery draining quickly after installing this app. It was accounting for 75% of battery usage. It appears to be doing something in the background about once every minute. Bye bye Genasys!

Incorrect info. Not up to date, spoke to them and they said it was my app. But it’s updated. Literally said an evacuation zone they do cover is “normal” even though it is not. Skip this and use a better app like watch duty.

Useless. Can’t even get to the Start bar.

Doesn’t go past second screen. Needs to be updated to we can go allow notification access

Worthless. The “Get Started” button doesn’t function on an iPhone mini, doesn’t fit on the screen and scrolling won’t help. I am unable to “Get Started”. Phone has the latest iOS version installed. Junk

Worthless. Hardly used. Out dated. And nothing but test alerts!

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