Bolt Food App Reviews

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Terrible customer service. My food did not get delivered for unclear reasons. Driver listed it as delivered whilst it was not. Raised it with customer service, took them days to respond and get a copy-paste from their T&C instead of a refund. Absolutely terrible customer service.

Bad service. Using it in Baku, Azerbaijan. It was ok service until this month. Three times they delivered the food in two hours, customer service don’t care.

Complete waste of time. Deleting the app. Good luck getting your order after it’s been paid for. They have absolutely no control over their dispatch riders. The app will tell you your food has been delivered but you’ll never get it. You’ll reach out to their absolutely inept customer service who will tell you they’ll get back to you but that will be never or maybe when pigs fly. Your money will be gone and you’ll be left hungry, frustrated with no food and less money.

Worst App Ever. I don’t know if am the only person complaining about this but it takes up to 3 to 4 hours before finding a courier for my order. ALWAYS!!! 😡

BIG PROBLEM WITH YOUR APP. Why can’t anyone call to report a problem when your app is messing up, right now I was trying to order pizza paying with my momo the money has been taken but the order was not accepted and I can’t do anything about it

Payment Option. Why is there Apple Pay as a payment option in Bolt but not a payment option In Bolt Food. Please add that option. Thank you

Terrible customer service. Cannot warn you away enough. Customer service is terrible. If there is a problem with your food, you’re on your own. Use a competitor instead, trust me.

Check your app. For the past months now, I’ve been trying to place an order, it keeps telling me “ Could not place your order Chow Hub is outside of business hours. Please try again later, or order from somewhere else. “ I uninstalled and reinstalled it so many times, but it’s the same thing. I’m about to delete it and use something more reliable

They steel your money!. If you have problems with your food, they automatically say “it’s not their problem, you should contact the restaurant.” The support is there for nothing.

My Orders. We’ll Bolt Food…I wish there will be an update that can let we customers delete our orders after delivery…

Food order stolen. After waiting for over an hour for our food and I reached out to the restaurant and learnt the food was collected 30 mins ago. Given that it hasn't arrive at our place, 4 minutes away from the restaurant, something was up. I ended up driving to the restaurant and learnt that the Bolt platform allows drivers to cancel the order, once they have collected it. Our delivery man was waiting for our order, whilst someone else as per the security footage, already collected our food. As Bolt refunded as on the app, the restaurant had to remake our order which I paid for with the waiter. Despite my efforts to support the restaurant being reimbursed by Bolt, due to their poorly designed app, Bolt has opted to ignore my messages. I am sharing this as a warning to other Bolt users, that your food order could also be taken at the cost of the merchant. Be careful!!!

Great app, but it needs live activities and Apple Pay support. Live activities would be nice instead of getting constant notifications and w/Apple Pay support it would be easier to pay for orders

Map. Very very poor map Map seems to never location when I tap on my current location

Poor Payment Service!. I’ve had this payment issue for over a month now, and I am not sure if "fraud" is the right word to describe it. I made a card payment, which was debited from my account and cleared on the app, but it later came back as negative. Despite escalating the issue to the customer service team, all they keep telling me is to use my card again and they will debit it and credit me. This doesn't make any sense to me because I have already made the payment and I shouldn't have to pay double for something I have already paid for. I provided evidence of payment, but the situation remains unresolved. To make matters worse, I am now unable to access the app, and I can still see a negative balance on the ride app. This is unacceptable and needs to be fixed immediately. Your payment service is poor! Fix it! This isn’t the first time I’ve seen this happen.

Poor customer support in Georgia.. Overall the app and service had worked well, until a problem arose. The customer service tries to give you an automatic refund to avoid service calls. But the one time that a restaurant sent me the wrong order and I contacted them, they’ve done a horrendous job of addressing or fixing the problem. A restaurant sent the wrong order and I sent the a photo and description of the issue. But the service has done horribly to actually have someone figure it out.

Scam. Worst food delivery option. People in Nairobi please stick to Glovo or Uber Eats. Restaurant sent wrong order. And on top of that, the food had gone bad. It was so hard to get in touch with the customer service. When they eventually replied, they only offered a refund of less than half of what I spent. Contacted them again about how to get my full refund and I’m yet to hear back. Such a scam!

Worst app I’ve ever downloaded!!!!. Every time I order from these people I have to call the delivery guys and tell them to pickup my order Every time I order I have to call the company and complain Honestly you guys don’t even deserve one star thanks Nairobi bolt food

The most horrible experience I’ve ever had with the delivery company.. They have the audacity to make you wait for more than an hour and then tell you that your order was sent to a different location and all they could offer was compensation (I assume 5 gel) and waiting for the order to be prepared again. I was hungry before and now I'm hungry and angry. Thanks to bolt food. Shame on you!

Small order fee defeats purpose. No matter what discounts or promotions are active, the app enforces a minimum order of 40 RON. If you want to order something that costs less than 40, a fee equal to the difference is applied to your order BEFORE factoring in the delivery fee, even if the delivery fee would put you over 40. This is a greedy, disgusting practice and defeats the purpose of using the app at all.

Very poor customer service. I paid for my food with a card online. The order was rejected and I didn’t get my money back

Worse than the value of my time. I wish I could issue a negative star. I was betrayed by the driver, whom I waved down from the street, and called me telling me to cross dangerous freeway. When I declined, and asked he dive safely to me, he said he was leaving the food in the floor and considering it delivered. I’ve never had such an experience in my life. I wouldn’t fault the app, however customer support took zero responsibility and now I need to dispute 14$ with my cc company. Now happy, will not use this again. Just get Uber.

Service is awful. I ordered the food, I was waiting on the street and monitoring the app. Later I see that “order delivered”. There was anyone there. I contacted support, they said that I will get the refund, but I didn’t get anything. Guys, avoid it. It is scam

Nor money nor order. Did not deliver the order. Support saying they are sorry and cannot help. Lost money and still hungry. Bolt used to be good, but people are having more and more problems these days seems like. Just think about another option before ordering on Bolt.

App is a total waste of time. They have no control over the riders, as an order can take as long as 10 hours to get delivered to you, I don’t recommend this app for anyone and it should be removed from the App Store

Cancel Order Feature. This app needs a cancel order feature. It’s very frustrating when you have to wait for an order only for the restaurant to call you later to inform you , your order is not available will you opt to change it.

Awful. This app is awful. I waited about two and a half hours for some food that never arrived. Which was about an hour and fifty minutes more than I was quoted. So I cancelled the order and I wasn’t even given a full refund. Absolutely unacceptable.

Irresponsible Customer Service. For so many times, I placed the order and either the order get delivered incorrectly or the order has no courier to deliver. And bolt customer service is not helpful at all. Very disappointing and waste of my money and trust in this platform. NOT RECOMMENDED!

Fruit and vegetables , eggs. Fruit and vegetables are poor quality. Almost ready for trash. Avocados so hard / days to ripen. Eggs only have a few days before expiration date

Updates that would really change things. I think adding a text segment to the app won’t be a bad idea and maybe a simpler way to cancel orders too

HORRIBLE SERVICE. This garbage app tried to force me to pay for food that was delivered that was partially opened and had the wrong items. Instead of them resolving the issue they wanted to make me pay for the food when I refused the driver correctly took the food with him but then Bolt told me I have to pay a debt for the opened food and wrong items after they already took the food back!!! This is the absolute poorest delivery service I have ever encountered, they really don’t care about the customer nor the product they serve!

Scammed by a malfunctioning app. the app tells you that if you pay cash and the delivery person has no change, they will add the remaining balance to your future order. I paid 50 euros for some wings costs 13 euro order

The app keeps reloading on my phone. When I try entering it the app keeps reloading on my phone

Unreliable and poor customer service. Ordered a few times and each time there was a significant problem with the delivery. Their customer service would take 1 hr or longer to respond to messages and neither does the courier. My opinion is this is a garbage food delivery service !

Bad customer service. I’ve using this app for a while in different countries and overall review is not good comparing with Postmates or Doordash due to their customer services. After using this app in Azerbaijan I’ve faced issues with food delivery, trying to resolve it with customer service, but no progress. They always make you wrong trying to bring ridiculous argues to make you feel down.

Good that was not delivered to me. You want me to pay for food that was not delivered to me and also delayed me for 2 hour if you people don’t want me to continue with you people no problem

Scammers and Thieves. If you want to use this app never linked your card to the app coz they’ll collect your money and the support won’t even be available to help you if something happens with your order.

Terrible service delivery. I will never recommend to anyone!!! I got to a new place and needed food so I downloaded the app to order some KFC. The rider wasn’t moving much on the map. I waited till a minute to estimated delivery time and called him after several tries before he picked up and wouldn’t speak when he did. Food never came and payment had already been made. Contacted support and was told rider claimed came to my doorstep and waited over 15 minutes but and all attempts to contact me failed and so my money will not be refunded.

Customer Service is trash. What's the point of a business if you do not take customer complaints serious? This is the third time I've ordered food on the app and had delivery complications. I can't reach the rider and I'm literally telling you I'm not able to reach the rider and I get automated responses? How does that even help? The customer service really needs to be improved on. Like why can't I even call to make that complaint? It is just super frustrating. I totally won't recommend this app to anyone. Terrible customer service!

One App. Why can’t Bolt Food and Bolt Ride be on one app rather than 2 different apps

An update must be done as soon as possible. i think adding an option that allows us to cancel and order would be great. i placed and order and for almost 3 hours the food wasn’t delivered and there’s is no cancel option in the app🤦🏾‍♂️

POOR COMMUNICATION. I've ordered a meal, it has not been delivered but on the app it say it’s been delivered. My money has been taken but no food. I tried reaching out to the support line but they have not responded. It’s been more than the time they said they would get back to me

Okay App, But Maps Often Wrong. For example, we leave on a dead end and the map shows a non-existent outlet. It’s frustrating to see the driver trying to find the street. There’s no easy way to provide feedback and no interest to fix these problems.

Be careful ordering. I was very disappointed with the service and the food. I ordered shrimps and barbecue wings with extra sauce, but it took almost two hours for the delivery. The boda boda driver had to wait for 40 minutes at the restaurant for my order to be ready. When I finally got my food, it was cold and unappetizing.

Poor service. Bolt food seems like scam tbh, There’s always a discount but all the restaurants are either temporarily unable to take orders or there’s no courier. What’s the point of a food app if you can’t even order food

Nice app, but lacking Apple Pay. App is well-designed and nice to use. Only complaint is lack of Apple Pay, or even Swish. I dislike needing to give out my credit card information. Sure, opting to not store it is an option, but then it becomes *very* tedious to re-enter the info every time I order. Apple Pay effectively solves this, and it’s more secure for the purchaser. Your competitor has this, so you should definitely consider adding it soon. 😉

Excellent! And I’m not easy to please.. Being single and traveling a lot for work, all around the world - I have used quite a number of delivery services and apps. I must say Bolt Food in Malta is probably the best one so far. I had a good experience with some apps in California - but in smaller cites, like here in Malta - nothing I’ve tried comes even close! In fact this applies to the whole Bolt app selection here, the scooters and taxi as well. Just a joy to use. Highly and unreservedly recommend. *edit - I didn’t remember having left a review. I can only confirm it. If they have been mistakes (1 in 100) everything is corrected instantly in a polite and respectful manner. Again after yeast of business - I repeat my 5 star verdict

Always problems. Delegating it!. The first time the courier was rood. The last time they took 40 minutes to take the order and 30 more to bring it, when the restaurant is 4 minutes away and there is no traffic. The customer support was polite but did not solve the problem. Deleting the app and never using it again!!!

Bad Customer Support. The customer support or message center on this app is trash. I had a delivery driver get here and he sat outside for 30 minutes plus. I messaged on the app and asked if there was a problem, and then they said oh he’s trying to reach you, but can’t. I called him, and the driver himself had issues, but I got my food. But then I told customer service why would he wait that long to not tell them he needed help so they could get hold of me. Make zero sense and they had poor responding time and did nothing to help.

Terrible customer service. Very terrible customer service. There is no number to call and chats remain unanswered for days. They charge you randomly in claims of bolt balance. I would rate zero stars if I could.

Price was raised when I received a discount. I placed an order at full price and it came to $71. Then some weeks later I received a 30% discount for all restaurants. I went back to order the same menu, order again, and my total price came to $72. I noticed that the prices were raised just slightly above 30% so my actual discount cost me $1 more than the regular price. This is a bit of a scam because I wouldn’t have known had I not checked a previous order, I feel like I’m being scammed here and it’s not it just one restaurant it’s all the restaurants! 👎👎

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Товар не привезли , деньги не вернули. Самая худшая доставка. Заказ был в McDonald’s- из 10 позиций привезли только 3 - за остальное - предложили вернуть на баланс Bolt, а не на мою карту , с которой оплачено . Т е по сути деньги в размере 1340 грн - из них 749 грн не вернули - так как этой доставкой больше пользоваться не хочу . У них постоянно то нет курьеров , то идет долго поиск курьера на заказ , в итоге привозят холодным.

Bolt. It’s alright but when you have an issue, there aren’t local people to consult also no refunds issued if the food is damaged or repercussions from delays.

Absolutely horrible customer support. Had guests over for a party. Made an incorrect order which didn’t have all items, immediately called the restaurant within a few seconds of ordering, to ask them to add items to the order, they told me they can’t and to talk to Bolt customer support, they told me they can’t help change the order and I need to take whatever is delivered to me, I refused to take the order and asked them to cancel. The delivery guy did not bring the order and bolt charged me anyways.

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Disgusting platform. The meal ordered at five o'clock has not been delivered at seven o'clock, and noone help you if you contact customer service. A disgusting takeaway app. Don't use it anymore. Let it go bankrupt.

Poor support. Very bad support, they answer within 24 hours and it doesn't matter that you have a problem that needs to be solved now. And also the support is very rarely on the client side

Garbage. If you need to contact support, there is no way although they refer it in the app. Make it difficult. Also the tips, they don’t let you choose the tip amount

The WORST customer service!!!. Terrible customer service, they clearly don’t care about their customers. I’ve had so many issues with this app in the past and they don’t do anything to fix it. For that reason I am deleting the app altogether. Their discounts are also FAKE! If you compare with other apps you’ll find there’s virtually no difference in price. Do NOT download this app, you’ve been warned.

Meh. Comparing to Wolt: 1. No contactless delivery checkbox. 2. Maps are crap. Wolt always finds me, Bolt courier calls and bugs be over the phone. 3. Cannot give tips from credit card. Overall - useless crap. When you guys will understand that I order online NOT TO TALK TO ANYONE, you will probably succeed.

Knocks Uber eats out of the park. So much better than Uber eats or foodora. Same variety of restaurants but with much better delivery fees and service

Never works. Tried using my canadian card, it never works don’t even waste your time. Everytime just says error. I wasted 40 minutes building my food menu only to be disappointed and even more hungry at the end.

Not happy. When I first started using bolt I was satisfied. Lately my order almost always has legitimate problems. They never answer me on chat, well 12 hours later. And they give me some excuse and close the chat. I’m definitely changing to wolt.

Just Use WOLT instead. Worst Customer Service (Wolt is spectacular in this area, and no I am not paid to say this). Poor treatment of workers, fake discounts, poor treatment of partner businesses, and even their brand artwork shows what they think of you: tiny heads on big-bellied bodies. Just use a different company and let Bolt know this behavior is unacceptable.

Would not recommend. Was never thrilled with the service. Estimated wait times are wrong 80% of the time. If you complain they blame the restaurant or courier. The do not have their partners backs at all. Suddenly encountered errors if I try to order, after over a year of putting up with the other issues this app has. Hopefully their competitors are better.

Spam on email and no tips option. Bolt sends emails about each your order without an option to unsubscribe. You can’t give tips for delivery from the app.

Worst app & customer service. Have been ordering from these guys for a while but lately these guys are out of bound and totally useless.

Poor app and customer service. App does not get locate and very poor customer service, no cancelling and credits only. Use Uber

Stupid app, watch your charges!. They will charge you as much as they want.. Had an order with a few items but only one item qrrived with the delivery and they still charge us full amount and ni miney back! What a scam company. Stay away, wolt is much better :)

Terrible Customer Support. It’s taken a week to get someone to resolve my undelivered order. I’m still for customer support to respond to my requests in the chat.

Love the app but let’s add tips. I seriously love this app and the services it comes with. Simple and straightforward design. The only issue I have with it is the ability to tip the delivery people. I can tip the taxi drivers on Bolt’s other app. Would be nice to reward the fast delivery people who do a great job.

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So disappointing. I requested to talk to a supervisor in the chat support with bolt after they failed delivering my order after 40 minutes extra time waiting (so it was supposed to be delivered to me not after 10 and at 10:40 I talked to the support and got my delivery failure status after! After waiting so long for my dinner!! and they said they will contact me soon, till now no one did!!! They did not care to leave me with no dinner! Two days and I contacted them again today and still they ask me to wait till someone contact me!!!! I am a daily user for food apps delivery and it was my first time using this app, unfortunately it has been so disappointing and this first time gonna be my last!!!

Bad bad bad.. Worst app. They got their couriers as slaves. Don’t download.

Not recommend! Poor customer service. Poor customer service. Only bots in customer support.

დადუნება პრო. მომკლეს მშიერი

Thieves!. I’m writing from Accra. I literally just downloaded the app tonight and proceeded to make my first order which was GHS99. Paid the rider GHS100. Came in the house to see he had only logged GHS40. So according to Bolt, I owe them GHS59. Now I’m not the one to complain about paying for anything but if you steal from me, all bets are off! I’m so disappointed. I’ve tried calling the rider back several times and he won’t answer my calls. I also didn’t get his name because the app is weird and I can’t seem to find any history of the driver information that was shared during the order. Looks like Bolt will be keeping me in debit for a lifetime because I won’t be using the app any longer. Also doesn’t help that there isn’t even a telephone number to call for assistance. So y’all just telling me you hire thieves for drivers. Okay!

Food poisoning and then they disconnected on my face. I messaged them regarding the issue and they hung up and blocked me before I can text their service. Shame on such service. Sick

So much better than the other delivery options in my area. I’m so impressed with this service. I’ve tried all the ones that work in my area, and Bolt is faster, more reliable, has a better selection and similar prices to the cheapest competitors. Suffice it to say, I haven’t used any other delivery service since I installed this app. Wish they had a web version too though.

Awful. support service is complete rubbish! the location is determined incorrectly!

Glitchy. Glitchy food ordering app, where is the support section I need like 3 refunds because they keep on getting my orders wrong.

Courier. Couriers are always running away with food

Very poor customer support!. They sent me the wrong order and customer support didn't help

Bad Customer Service. I placed an order. The order was late and the food was incorrect. I contacted customer service and then I received only 10 PLD back of a 33 PLD order. The customer service representative said that’s the max she is allowed to give. She didn’t even give me the option to have it back on my regular card. I’ll just switch to Ubereats

Scam. The food was not delivered, yet app is showing it was delivered. Customer service is provided by a bot, nonexistent.

Delivery problem. Imagine, you have no delivery service for Federal University of Technology, Akure… your Taxi can operate here but no delivery for food, so bad 💔

Bolt food. Most of the couriers are thieves. Omo ☹️… just today two orders I placed never got to me and they said it was delivered on the app. Thankfully bolt refunded the payment🙏🏽.

Apple Pay. Add Apple Pay and I will change review

Poor service. Poor customer service. Delivery drivers never deliver food.

Theft. Their couriers are thieves

Great app. It’s easy to use and efficient! Giving 4 stars only because I wish there was a tipping option here 😊

Good sw CD b. I don’t

Cannot add payment method. Unable to add a payment method into the payments section. Keeps throwing an error. Does not allow for cash payments and does not support Apple Pay. Strange behavior overall. The Bolt App for rides has no issues with neither, and allows for cash payments as well as Apple Pay support. The product owners of Bolt Food don’t even need to look outside of their own firm to get better insight on usability.

Good. Good but it’s missing a tip feature. Not really convenient as I don’t carry cash and it feels bad if I can’t tip the driver

10/10. Cheap delivery, easy interface, and helpful customer service. I had a problem recently and they were very responsive, kind and understanding.

Fix your prices!. How is this even possible? Totally insane price politics. Is this because of COVID and Bolt decided to milk people because they have no choice? This is the first time in my life when I see increasing prices in 30-40% is called a “sale”. How is this possible that you consider a sale order with minimum price of 15€ to have free delivery in just 2km (you will eventually pay 15€ + delivery even if your order is less than 15€). I was ordering in your app daily. I am one person and usually I order in 8-12€ range INCLUDING delivery. And now I am forced to pay 15+€ via sale? I don’t even eat that much. Avsolutely disgusting pricing policy. Calling it “sale” feels like trolling... Didn’t expected you will be parasiting on COVID tragedy so bad. Especially while usually delivery in radius of 2km was free som time ago. Now I have to pay 15€. THANK YOU xD It is really good we have a better competitor on the market....

No charge call. I think you guys need to a add a call option so that we save on airtime and use the internet

All the fun is gone.. This update removed all the fun. My wife and I really liked the fun animated graphics. Now this new map view while practical, isn’t fun. It’s actually kinda boring. I guess your app designers just need to justify their paychecks, eh?

Time wasting app. I have added my card details and made an order. Been loading on “Processing your order” till thy kingdom come and never moved to the next page. This is the second consecutive time just after downloading the up. I think Glovo is better in Gh than Bolt food

!. there are locations that can't possible delivere, in tbilisi , i don't like it

Don’t order here.. I got scammed and the food was burnt and cold and we got our food almost 3 hours later after I ordered

There are often no couriers for delivery, and there are few international languages.. often deliver with couriers. The delivery time is longer, and there are fewer international languages. I don't see Chinese.

Thieves. Stole my money on the bolt app due to a faulty scooter. My bank refunded me because they were at fault and then they blocked me from using the food app. Do not use any of their apps unless you like having your money taken without challenging them, which will get their panties in a bunch resulting in them acting petty.

Bad experience. Time to time bold food delivers not that food that I ordered.

Some couriers on this app are thieves. A wanted to order food and realized I had a negative balance from my previous order. The courier who brought the order indicated that I couldn’t pay for my order so I was billed for the order I had already paid to him. I have mobile money transactions on my phone as evidence I paid to him… His name is Emmanuel Brown.

Terrible service. Not only they gradually jack up their prices once you spend more money on the app, they will also make you wait for hours for your order until you cancel it yourself. Please use other deliver apps that don’t treat their customers like garbage.

.. 🤮🤮🤮🤮🤮🤮!

Very poor service. Averages about 2 hours to deliver food

Disappointed in this app. I ordered food and wanted to add another item. I had to pay for two deliveries from the same restaurant just because I couldn’t add another item to it. 2nd time using Bolt. I made a complaint on the app and got no response.I would rather use Glovo.

Good Luck. უკონკურენტოა: სწრაფი მომსახურეობა, კარგი კურიერები, აპლიკაციის სიმარტივე და გამართულობა 💓

Scam. I ordered food and was debited for hours but Bolt Food refused to send my order. I hope I am not scammed

ყლეებიხართ. ყლეო

Charged without delivery. Bolt food are scam and fraud. They charged me without proving me with any food. God punish you

Scam & Poor customer service. I order food and an emergency comes up so I won’t be able to pick up. I contact support to cancel and no reply so the delivery guy gets there and I ask him not to deliver but rather contact bolt and I get banned from using the app. Initially, I was threatened a negative balance equivalent to the amount of food ordered and later, the ban. I’d score them a negative if there was any and this is just one of the negative things they do. Their riders receive money and record a smaller amount and you are debited with the balance. It’s a scam they ran there. Stay off

Dark Mode?. iOS dark mode? Why no support?

Dissapointing at least. Dear Bolt, You’ve convinced me now (twice already in less than a week) that your app is worthless in the current conditions. I would like to emphasise this is NOT a restaurant or courrier issue, but an app issue. Not only did both orders arrive significantly late vs. the time communicated initially, but in both cases the food arrived barely warm, and the fact that you provide a free delivery does not help at all. I am totally dissapointed by your service, and will definitely stop ordering using Bolt.

BLACK MODE PLEASE. It's 2K23! Update: 2024 approaching, STILL NO NIGHT MODE

Complain. This app is funny , when I want. To. Make payment it so hard it keep saying “something went wrong “

You can’t cancel. You can’t cancel any order if it’s take longer time and the money it will be debt in your balance .

Crashing. My app has been crushing so some time now . Can you resolve it

The best delivery App. Bolt Food just launched in Georgia and I must say, this already is the best delivery service here. I’m kind of a really loyal customer of delivery services and Bolt Food is the most comfortable app I’ve used so far. Also, prices and support service are wonderful :) good job, Bolt :)

Stupid app. If you love your life just boil noodles.