Cox Business - Surveillance App Reviews

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Not compatible with new iPhones. Unable to view on iPhone 12. Works fine on my old phone and computer. App open, shows grainy snap shot and can’t load video. I’ve reloaded, refreshed, etc. etc.

Not working g. Can we get an update. iOS updated and now your not keeping up. I pay $700 a month in services. I’m about over Cox and ripping people off

iPhone 12 Pro Max - No live feed / constant buffering. Hey Dev Team, The app will load the available cameras and lets you open each view but buffers constantly. I also cannot roll back the footage for each of the cameras. Spoke to a Cox rep who said uninstall and reinstall the app, I know this works occasionally but was not a factor for us. App was working fine on a prior model : iPhone XR New iPhone 12’s were purchased and the app was loaded with the same consistent issues across each of the phones (No live feed, can’t view old footage, buffering, etc). Let a guy know when there’s a fix :) Thx, G

The worst app. I have a lot of crime happening at my business and the cameras are always “offline” when I need them the most. I call cox all the time and they just say “we’ll try to uninstall the app” Completely useless. Just got off the phone with a man who put me on hold for a long time and then dropped me

Live video view. Had to download this updated version, now I can’t watch in live mode it just spins. Cox you really need to fix this issue Fast. Business owners need this Live mode!!!

Can’t view on iPhone 11. This ap will not allow me to watch a live feed on my iPhone 11. It just pauses. It’s VERY frustrating and defeats the purpose of having cameras. PLEASE UPDATE AP.

Does not work on my iPhone 12 Pro. It cannot download on my phone

Does not work with iPhone 12. App is not compatible with IPhone 12.

Useless on iPad. Up to date IOS and in app and cannot get a live feed. Of zero use to us as a company, and cox has not and will not address this. Looking into other companies as I write this. Utterly disappointed

Can’t view live. I upgraded to the new XS Max with IOS 12 and I am now unable to view live. Please help and provide update.

No iPhone 12 support. Nice to be stuck with a sub standard product!

Fixed?. I have an iPhone 12 Pro can’t load cameras why?

Does not work on IPhone Pro. Does not work on iPhone 11 pro. It opens up and the screen is frozen

Update fixed issue with my iPhone 11. When I got my iPhone 11 this app wouldn’t show live footage. I just got the update today and it is finally fixed. So happy I don’t have to use this app on my old android.

Won’t work. Upgraded to the I phone 12 now the app says unable to view

I phone 12. How can an app not support the I phone 12?? When will this be resolved? You must stay current with technology or the app is worthless.

Can’t view on iPhone 11 Pro. The app opens fine to the camera windows but when I want to select a specific window to view full screen, it never allows the live view. And eventually tells me it’s offline...which it definitely isn’t. Considering how much I pay for the service, I’d like it to work.

Does not work on iPhone 11 Pro. App has always been hit and miss regarding connection quality. However, ever since I have gotten the new iPhone. The app will not let me see anything live and always ends up saying the connection is not available. Please fix. Quick fix by the developers. Now we are up and working. Thank you!

Bettyann. The App work fine but on the iPhone 12 the app does not load the cameras live.

CAMERA DOESN’T WORK. This app used to work perfectly now it just searches and then says unavailable tried deleting and re-downloading didn’t help on my iPad and iPhone WHEN WILL THIS ISSUE BE FIXED!!!!!!

Stop working with new IOS. I am no longer able to monitor my business using this app. Cox has been a nightmare from the beginning. This app has always been a little useless, now it is completely useless. Live view doesn’t work at all. I get warnings on my phone that I am now unable to verify.

No video download. Since I got my iPhone 12, I can connect to our cameras but it just keeps buffering and no video download and no ability to trace back in time

App does not work with iPhone 12. The app works fine on iPhone 10 and 11 but the video never loads on the iPhone 12. We’ve called Cox several times and they don’t have any information about when it will be fixed. It’s shocking that a company like Cox is unable to fix this or give an estimated date when this could be fixed.

Same boat... Can’t view on new iOS. Please fix!!!

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