Cox App App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Terrible customer service/issue resolution. I’ve been reaching out to Cox since before my bill was due regarding an unexpected rate increase by $30/mo. Each time I’ve called and chatted, I’m told something else as to why there is an increase. TheTheir communication has ranged from indifferent to rude. The Loyalty Dept tried to upgrade my services instead of work on my request to lower the bill back. I’ve requested a supervisor several times and was finally told someone would reach out to one and get back to me. During this time, my bill became past due and a late fee tacked on. After that, I received an email stating my requested changes were processed with an email that my bill was reduced by removing the late fee. I never received follow up from a supervisor. Their customer service and customer retention practices are absolutely terrible and I’ll be switching services as soon as I’m able.

Modem issues constantly!. 1 star for constant Modem issues!!!! Either the things are overheating or some other issue. We have two in the house. 1 of the modems hasn’t had a single issue, perhaps it’s not used a lot, the other is non stop problems. We have already replaced it once within months of getting it and are now having to do it again. If you work online these days it’s unacceptable! 2nd star is because they work had to fix the down line but it’s already too late by then. You have just dropped everyone you are working with and then have to contact them for the fix, wait snd then check everything before trying to go back to a meeting. They have said there is some overheating issue with the modems but in I have continued to see the problem even after a few minutes of use or it’s just out with no use. Please fix your modem issues.

Will not show bill. On my app it will not show my bill anymore. Just continues to say there was an error processing your request and to try again later. I’ve been dealing with this since I moved on 5/28. I haven’t been able to use the app. It’s completely worthless to me now. I have to log into the computer anytime to check my bill. I called tech support 3 times and even advance tech support and they couldn’t fix it. All they say is to uninstall the app and install again. Done that about 20 times and still won’t work. I was told I’d get a call back once my tickle was resolved but that was over 2 weeks ago. It shouldn’t be this difficult to manage an app especially since you’re a technology company. I’ll be keeping the 1 star review because it’s still not fixed and I’ve given plenty of time for them to fix it. If I didn’t live in a complex with only Cox services I’d drop them. Frustrating they haven’t fixed it. Even all the app updates don’t help. Highly disappointed.

Cable Internet TV. Ever since I got Cox cable to come in install a new set up for me I’ve been having problems with their cable and Internet dropping in and out I’ve had at least four different visits from people trying to resolve the problem and still no body has been able to solve the problem the picture freezes the sound drives out the sound givesThe sound dropped out and the picture keeps going sometimes the picture just drop that and the sound of that nothing happens but a black screen but the most aggravating as when you’re doing a video conference with somebody and then the Internet drops out that’s why I give you one star ever since y’all installed this I’ve been having problems and they said they’re going to fix it and nothing happens

The Cox App. Since the death of my husband, it has been a very long, difficult procedure just to change the name and checking account number for our home utilities and services. I realize that the Service Reps who answer the telephones don’t make the policies, but why must companies put customers through such torment. If the account is simply being changed from John Smith to Susan Smith and the debit or credit card number is changed from 1234 to 5678, why the 15-20 minute grilling and mail-in questionaries? Who volunteers to pay someone else’s bill anyway. I explained all of this because that is where Cox shines. I don’t know who designed Cox’s App, but he/she deserves a salary increase. I’ve honestly spent over a week on the phone/mail changing a straightforward utility bill. Yet with Cox, my name, security details, payment info, etc. was all changed on my Smartphone in less than five minutes. Kudos to Cox.

New App With Less Features...Why bother. Once again Cox completely redesigns an app only to either completely break all the features (Cox Voiceverywhere), or in this case, I take away useful features that worked before. You can no longer access the tv listings and set a recording from the app. Basically the primary and only useful feature. The new chat feature is a joke as it’s just a Bot with extremely slow response and sent instructions on how to complete the recording function from the “old” app which doesn’t exist anymore. How hard is this?! Why remove a great feature that worked fine? Why redesign what didn’t need redesigning? I basically now have to Cox apps (Cox and Cox Voiceverywhere) that serve no function anymore. I can look at my bill or data used in Cox and that’s all it’s good for. Nothing works except forward with the Cox Voiceverywhere app and it became useless upon release. It just astounds me a company would reverse engineer apps into useless memory taken up on your phone. I have this app 1 Star because I can’t give it a zero.

Outages and poor service. Our service has been disrupted daily for the past several months. Recently we received a door hanger reporting a service outage due to work on “upgrading our neighborhood service” and listed a date but the time was not indicated although it gave several options. We never knew if it went out for the 6 hours per the door hanger but our service has been crap (even worse than the last several months) ever since. We are daily booted off the internet and have outages. My husband and I are both conducting meetings and appointments using online platforms. This is unacceptable. When I use the app to find a way to contact Cox, they have a messaging system but the response is that they don’t understand my question. WTH! So they say they’ll connect with a Live Agent BUT NO RESPONSE! I’m want to cancel my service but I can’t figure out how!!!!

Desktop version is better. The app is subpar- at best. It’s easy to check if there is a KNOWN internet outage, as well as make a payment with an existing bank account. Other than that, the app is frequently having issues. Crashes often, won’t connect to login if you have no internet (it will not automatically connect to cell service it always forces internet). If you close your Cox account, your app access is immediately revoked which makes no sense because they legally are required to keep account information available for up to three years so you should be granted access, especially if you are expecting a refund or want to check your final bill. The app doesn’t give contact information for contacting customer service, but you can speak to a chat agent however it times out constantly it’s better to leave the app and go online. Don’t get me started on troubleshooting, the app NEVER works to correctly restart the router remotely. Honestly, needs improvement just like the rest of the organization.

Terrible Service. I subscribed to COX 2 months ago for a newly constructed home. When subscribing, I went into the store and made it clear that this was new construction and no line exists going into the house. I was given an appointment for install and nobody showed up. After waiting on the phone for an hour, the service rep said their records showed it was a self install and she showed we had service. The rep set us up for a second visit. Two weeks later, a field rep shows up and said he didn’t realize this was a new install and could not help us. He said there was no reason to call and make another service request because he would handle it and make sure we were set up correctly. Two months after ordering service we still have no service and I’ve been notified we’re past due on our account and service will be disconnected. This company is clueless.

My Wi-Fi still doesn’t work. I signed up for cox and thought they were the best! What I have been experiencing is not the case. Had 9 technicians sent to my home and maintenance to change the box on the outside of the home because the install was backdated and needed to be updated and still I only receive a fraction 30 of the Wi-Fi speed of 250 that I am paying for. They tried to make me pay for four technicians an equivalent of an extra $400 and had to speak to a supervisor with billing to take it off my bill. They even promised me if they sent a technician out I wouldn’t be paying multiple times and wouldn’t be responsible for paying the initial technician fee if it was out of my control. Lies! Lies! Lies! I have spoken to 60 different people over the phone for cox and none of the technicians have left notes for the next technician so basically I’m living in a soap opera repeating myself and the agonizing life moments of cox communication who do not communicate at all! From maintenance, to escalation, to technical support, to billing and countless supervisors this is absolutely ridiculous. I just need my Wi-Fi to be properly working insuring the package that I’m paying for. Help please

Pixel Time!. Just as you come to a place in the show, game, or, movie you were wanting to see …. It starts pixelating! If you change the channel you get a message “this channel is not available “ and it returns you to the pixelating channel. But mostly happens when it sprinkles, rains, wind blows, or is dry. Hhhmmmm. Then a box appears that says “there is a problem on our end and we are working to fix it.” When you call them, they want to reset your box. How will resetting my box fix their problem???? I have several friends that have the same problem and others that do not. It seems to be in specific areas. Wish they could locate it before the next rain. I was recently at a business two doors from the cox store and they had the same problem. I know that’s not relevant but I found that kind of funny.

Only 1 Option. When you live in a neighborhood where there is very few to no options on these services this is what you get. A company that provides less than average service. Since signing up for Cox in September I’ve had issues with my internet and tv service. I’ve had to reset my contour box once a week this far. Took me 3 weeks and several times contacting Cox about my bill that was never completely corrected. Now I find out there’s a limit on your home monthly internet which by the way is completely not accurate. There internet tracker says my family used 50 gb of data yesterday 10/31 which is false. We were all to busy with Halloween to burn through 50gb of data. Then they’re going to charge me for going over the monthly limit. According to there own estimator we should only be using about 950 gb per month which is well before the threshold. SMDH…. Out of options.

APPsolutely Easy-Peasy. Cox has really done a great job at improving its APP to do quick payments on the go or just while lounging at home. I’ve been fairly happy with Cox. Always good customer service. The only thing I would recommend is that Cox be more flexible with movie refunds especially with those that don’t have a trailer. I had to practically beg for less than $4.00 for a movie I didn’t like within the first 5-10 min that had no trailer. I also DO NOT make a habit of requesting refunds so I really thought it should not have been a problem. I also was not aware of the rule. Nonetheless rule/no rue Cox should be a little more lenient to those movies w/o trailers or supply a trailer for all movies if the rules are as strict as they are written. In the end I did get a refund but I did not enjoy having to beg for it especially when I’m a 1 person household trying to watch my nickels & dimes. Thanks otherwise for a decent service. HC

Brittany the Tech Support Supervisor had no remedy!. So I give the Cox communications service 0 stars!!!! I am constantly having connection issues, I have the unlimited data plan and it’s for sure not unlimited! I’m always on the phone trying to fix issues this particular day I was watching TV then boom everything went off! My house is internet ran! It’s a smart home. So without connection my house is a chaotic mess! I called to ask what was going on because the reported outage had been resolved. So some how all of my network connection got messed up during their maintenance period! The cost for the service is too much to have so many outages and their not scheduled! So we have children missing school no planned extra security! I’m very disappointed and I’m devastated that there is no other good service in our area! We are used to XFINITY which is a far better service and much cheaper! This place Cox is robbing us for this horrible service! By the way my service is still out!

No other option. I am not happy at all with the Internet service I receive from COX, but in my area, there is no other option. I loose Internet connection at least 7-8 times per day, and that’s probably an estimate on the low side. That’s totally ridiculous, considering how much I’m paying for this lackluster service. I have been in the middle of an online class, and lost connection, and lost my class credit as well. But the worst was doing a ZOOM presentation for my job, and lost my Internet connection right smack in the middle of my presentation, how embarrassing!!! Calling COX to complain, and trying to get a resolution to this problem is a joke. It’s always one excuse after the other as to what could be the cause of the problem: too many people in my area using the Internet at the same time, the walls are too thick, and my all time favorite, COVID! Yes, you read that correctly, I was even told the Internet has COVID. WOW! COX, please do better by your PAYING customers!!!

Infuriating. I am so frustrated with my experience since March when I began to try to set up services. It was extremely difficult to get someone out to help me set up services, now months later when I finally have services I have been billed the incorrect amount every month and every month I’ve had to call to try to make it right. Cox is trying to charge me double what was promised when I set up my account and every time I call they sound like they’ve made a mistake, they will right it and I won’t have to deal it again, and yet here I am now still having to deal with an account that’s claiming it’s past due when I’ve been paying my bill on time every month. I would love for a supervisor to actually make this right instead of false promises by employees when I call in. I have spent hours and hours on this and just want my account to be made right so I can continue to have internet without having to fight a company overcharging me

Huge Disappointment. Salesman showed up at installation and move-in to sell me the “dream” offering huge discounts; free this free that blah, blah, blah. It happened so fast. Then the first bill came. No written documents to review before signing. Craziness amidst moving into a new home. COX -What a bad decision. *I called to question the bill. A customer service representative advised I could not make changes for 2 years and at the same time *she added a Hallmark channel that I have no idea how to find on my guide. *I can’t find all the passwords & security information with HomeLife alarm system. *I asked about the Polk Magnifi Home Theater Sound Bar System, that will help with hearing impairments, using Live Chat but the chat guy had no idea about any flyer enclosure with my Cox Statement. I live on SocialSecurity. My TV & security system take a fourth of my monthly earnings. But I cannot make changes. I was misled at a very vulnerable time. Meanwhile I have TOO many months left before my contract expires. Shame on me !

Too Darn Expensive. Not enough channels for my money. I have no movie subscriptions yet my bill is well over two hundred dollars each month. Nothing fancy to my channel line up. I’m not happy because of the pick and choose arbitrary way channels are assigned via tiers and pkgs. Bragging that a customer receives over 200 channels doesn’t impress one if many are not wanted or worse in other languages! I want DIY, more NatGeo, Discovery, and why are channels like Life, Sci-fi, and many others not included for the money I pay. I will be dropping COX as soon as I decide which alternatives to cable serve me best. I may still not get the channels I want but I won’t be paying through the nose for the “privilege!”

Horrible. My service has not work properly for 3 months now. TV comes in and out sometimes for minutes at a time. I called Cox and used there app chat service and was assured that my billing would be put on hold and the problem fixed. A week later on a Saturday my services were shut off even though my bill said due date two weeks later. No one can help me until Monday unless I pay of course for something that doesn’t work. Customer are rude and ignored my requests of a phone number of the correct department and would not let me chat with a supervisor. I wouldn’t recommend Cox to my worst enemy!! Fast forward a year later and Cox has once agin lied to me. After my contract time was over Cox tried to raise my bill this was at the height of covid and the beginning of bastard Biden’s recession. I told them I could afford a hike in my bill. After some back forth we settled and the negotiating was over. Four months now gone by and they charge me whatever they want and definitely not what I negotiated. Cox are a bunch of Cox.

No -help app.. Internets been out since last nite. This morning I got up & did what I’ve done before to reset it. I un-plugged the modem, waited 5 minutes & re-plugged it back in. Nothing. Went to the Cox app & did what “they” said to reset it, basically the same thing I did earlier. Again nothing with the remark “unable to reset the modem please try again...did it & nada. Next it said if you need assistance did I want to do a live “chat” with Oliver. Did that several times with negative results. Oliver asking to rephrase my questions. How many ways can I say “ internet is out can you help”. Next he stated I could ask for a “LIVE AGENT” anytime which I did numerous times & Oliver answering with a “Live Agent will get back to you”. This began at 1349 hours & at 1426 hours I’ve still NOT received any “live agents” call & my internet is still out. Interesting enough Cox doesn’t have a “Live #” to call for help & rely on this crappy -* app to “assistance users”. And I did check for outages in my area.....none.

Horrible service. I called in because my internet stopped working. They told me a technician needs to come to my home and see what the problem is. They never once mentioned what the cost would be or that there would be a cost. The technician took an hour or two and told me it was a bad modem. They would replace it for free and will notate my account so I won’t be charged. If I was charged to call in and let them know of the note on my account. Weeks later I get billed an additional $100. I contacted Cox and they couldn’t find any note that I wouldn’t be charged. I had to pull teeth for them to open a research request on it. I still have not had the charge removed or any correspondence about the research request. I am barely working during covid and they don’t even tell you how much the repairs could be. $100 is a lot during these times. If I would have known in advance I would have waited for the technician until I could afford it. Cox is a horrible company and I know a lot of people who stopped using their service due to poor customer service and lying reps and over prices services.

Unsatisfactory installation. I went into the store looking to start a new service with internet. The representative gave me a install kit with no instruction how how to set up payments or log into the app. He set up his own user name and password without even writing it down for me. The install didn’t go too well , so I had to ask for a professional install. When the installer got to the house I asked him to run the modem to a useful area of the apartment. He refused and just left me some extra wire to do it myself. Then I checked my bill and he had charged $100 installation fee. When I went to bill pay I could not access. I had to then go back to the store to reset my user name and password since it was never given to me. The whole experience was terrible and I wouldn’t wish it on anyone. Now my bill is due and I am waiting for a response from Cox communication.

Billing Confusion. Good Morning! I was told last week that my bill would drop down to $344. And would be reflected on this payment I just made. So I called today & spoke w/Sonny, he stated the statement would change in the next 10min-15min & I could make my payment then. The payment was never reduced to $344. Sonny also stated that the lady(forgot her name) I spoke to last week didn’t complete the process but he would do it for her. So I called back spoke w/an awesome rep named Julie. She was able to reduce my bill to like $335ish but needed the loyalty department to do something. She was unable to complete the full process without another department. She stated that my payment could not be reduced because I had 1 more NBA payment of $46ish. Which is cool because I did enjoy the services & should pay for them. Cool no problem. Everyone is telling me something different. I’m trying to get my bill out of the $400s. I can no longer afford it. Please someone get my bill down. It’s cool whatever department wants to do this. Julie is the closest thing I’ve had to perfect;) Danielle Johnson

Rating my service.. The service price seems to go up all the time and service gets worse. Our internet is up and down. The last two weeks our cable has been terrible. There have been days when we could not even watch TV especially on the weekends. I was unable to watch college football and pro football. My wife was unable to watch her programs. Today is the first day that it has worked. We will see later if it works. I have called and talked to a technician. I even got a new box. Last year you all said the cable strength coming from the street was weak so you all put a booster in our house. It helped the cable for a while but not the internet. Some days it is good other days it is weak. Now our cable contour box does not work at times. The little black box works most of the time. We have two black boxes. One works the other does not.

Convenient. I write reviews VERY very infrequently but when it was requested of me while I was in the process of actually using the app, I decided I would do so. I decided to do so because in all honesty I’d just realized my account hadn’t been paid; my auto-draft didn’t go through because I’d had to cancel that payment method a few weeks ago due to fraudulent card activity. I was able to log into my Cox app though and literally within a matter of less than even one minute, I had been able to super conveniently catch my bill up to date, delete the debit card associated with the fraud (unrelated to Cox, yet which had still been listed as being an available means of payment options), AND I’d even enrolled in monthly auto-draft. I have an app for every one of my bills that HAS an app available… that said, of ALL the various ones I’ve got downloaded and regularly do utilize to keep tabs on various accounts, the Cox app is the best one. This app was clearly designed to be very straight-forward and is one of the simplest ones to effectively navigate, most definitely!

Service. I have tried many times myself on my account to make changes to profile. Always get, technical issues try later. I talk with people in your stores and on the telephone and they apparently have technical issues because nothing is ever changed. Then, you always increase my payment amount. I have to watch the bill like a hawk to make sure it is correct. Not correct to date. Most customer service reps in stores are always so kind then I get two in the same store that do not tell me the truth and a manager that is totally rude. The service itself is good coming into my home but I feel like I am battling every month. Linda Connally

Negligence. I have dealt with extreme incompetence and negligence by Cox customer service for the past several months. It has been one horrible issue after the other, with no help from Cox. It started with being incorrectly charged for three phones I purchased and paid fully for. Cox, insisting I pay again. I resolved eventually, with proof. Next, my cell issue being sent to escalation department SEVEN times, with no resolution! I decided to cancel service. And finally, Cox made a mistake and incorrectly credited my internet account. When I called to ask what was wrong, I was assured I didn’t owe anything, and wouldn’t have a bill for another month. Cox, noticed their mistake later, “corrected “ it, and back charged me for the bill I hadn’t paid,( because I was TOLD I didn’t owe anything!) even though I paid a portion of the bill, I am receiving collections calls while I’m at work, and text reminders that I have a past due balance. All due to the negligence of Cox employees. I

So dissatisfied. I have never been so dissatisfied with a company. They try to charge you for everything. I had my internet for 1 week and it wasn’t functioning. I spent over 2 hours with tech support trying to correct the issue. Still not resolved, so I had to set up an appointment for a technician to come out. I was told it was $100. I said I shouldn’t have to pay when your company’s service is not working. The agent said I would see the charge, but she would credit it. Well, I got charged twice for $100 and they claim I was notified of these charges and they will not reverse. I’m stuck with this company because I’m in an apartment and that’s who I have to use, but if you can use another internet provider, I would definitely stay away from Cox. Others in my family also have had nothing but problems with them and have been more than happy with century link. How can a company think they should charge you when THEIR service is not functioning!!!??!

Last Resort Internet. I only have Cox internet because it is unfortunately the only service provider in my area currently. I’m in the military and do move a-lot, so I’ve had many different internet providers. This is by far the worst, I have the 500 plan and even with that I’ve never gotten speeds higher than 300. There will be times when the internet shuts off for 30 or 40 minutes in my area and other times when the modem is overwhelmed and needs to be restarted. Cox has higher prices than other services such as Verizon FIOS and AT&T, although their speeds go up to 1000 don’t be fooled this is only (download speed). The upload speeds are all under 50 which is what’s most reliant upon if you do any sort of gaming. I thought today we would be past the point where a contract plan is required, you’re essentially locked to this provider and they do that for a reason! It’s because their service suxs.

Service. It’s good good service and I want to upgrade but can’t get anyone at customer service to respond back to me. I have internet service and I want to add cable tv service to my existing plan but no one seems to care to respond back to assist me so I guess I will need to look else where for service. It’s a shame that Cox is so big they do not have to worry if they lose customers or not I have ATT Uverse at my home in Florida and they are top notch on service and keeping in good communication with their customers. I wish that service was available here. Oh well keep up the service and hopefully it will improve for Cox. Someone told me that Suburban cable was top notch May I will check with them and see if they want my service. Sorry you guys have such poor customer service as I do like my internet service just wish I could get the cable with you but guess you don’t need another cable customer.

Cox Cable. Prices have sky rocketed!!! My cable bill went up $80 in 2 months. From $225 to $305. I can no longer afford Cox cable and they are unwilling to lower prices, even for a 40 year customer of cable tv. I’ve paid $10,000 in the last 4 years to Cox at $225 a month-$2500 a year. I will not pay $3600 a year for cable and internet. Cox is willing to give a new customer a package I’d like to change to for $171 a month but I as an existing customer is charged $246 a month! Cox will give a better price to someone who’s never given them a dime and has absolutely no loyalty to them. Truly Unbelievable! Cox you have become a racketeering company who’s purpose is to steal from your customers.

Very convenient app. With everything that’s is going on in the world as we know it today. This app is great for paying your bill online ***very secured app *** as well as all the other additional features that can avoid having to call in. No offense to COX, because they are a great company. But now mostly everyone is working, schooling and watching their favorite shows From the comforts of their homes. I understand there are service eruptions that occur every now and again and the hold time for a live agent have been longer than usual. However, I find that this app can service mostly all of my needs... from bill pay to troubleshooting..wonderful app easy to navigate....5 star

Unsatisfactory. My wife and I ordered during Black Friday, gigablast internet service with panoramic Wi-Fi and tech support online, cox official website. We went to the cox store location @ 7930 West tropical way to pick up equipment and set up service. Representative, nimar, helped us after we mentioned we paid online he saw our order and proceeded to set us up, but we ended up with the wrong (lower) grade internet service with a phone service we never ordered which he never mentioned even after hearing us describe our purchase he proceeded without raising question. We left with our equipment and a bill that was identical to the price promised online for the gigablast bundle we customized, which was fishy? A couple days later on my cox app account is when I noticed the service was wrong and less internet than purchased. It was a long chat but Oniesh S. Help us out with correcting the service, i still have to call about removing the added phone service on there. Plus the panoramic modem keeps resetting itself and disconnecting itself from my network and devices. A should be stress free online purchase quickly became a stressful evening.

Overpriced. I have had cox internet for several years, a few years ago I did an online chat (so I would have evidence) and asked about adding tv. I was quoted a price that was agreeable so I signed up. My bill was significantly higher and I complained. Nobody cared that I was quoted a lower price but I did get my bill down somewhat. I reluctantly kept the service for a few years but finally canceled. I noticed after cancelling tv that my internet was significantly slower for the first couple of months but slower sped back up. I have electronic billing and they don’t make it easy to see your billing statements (especially after they slow your internet) so I never looked at my bill that close until recently and I noticed that I was still paying for a tv app (whatever that is?), but I had a “bundle” discount. Well, the tv app service was more than the discount so I called to cancel that and a very rude lady canceled my service. Now my bill is higher than before, even though the discount was less than the service. They are the most convenient internet around so they don’t care about poor reviews because they know I’m stuck with them for now, but I wouldn’t recommend them.

Expensive & inconsistent. Cox Cable is expensive. I have to call annually to see what “deals” they have to try to keep our bill feasible. They require we keep our landline phone as part of the “bundle package” for a “discount” even though we don’t use a landline anymore. If we remove the landline from our service, our bill will increase. We have only kept Cox all these years because we are Padres fans and they were the only way for us to get the games. Cable service is inconsistent. We regularly have to reboot our system. Anytime I contact tech help, they reboot our system and then their answer is to have a tech come to our home. One time we agreed to have them come to our home and then the tech tried telling us there was a charge for him to be there — when we were not told upfront that there was a cost for a tech to come to the home. Now that we have other options for Padres games, we will be looking to cancel our cable service. Cox is just way too expensive.

More app options needed. A customer option on the Cox App to add internet discounts, contracts for new plans with the internet, TV, phone and Home Security additions to current plans or month to month with discounts and lower rates that I can add myself; etc. I noticed that my internet bill continues to increase annually. The discounts fall off every year and with my lifestyle, I d not have the time or patience to wait on the phone to add discounts to my account and purchase a reasonably price internet service. My rate has went from $56 to $80. I am never late on my payments and do not go over on my usage. It is simply the contract for the year or the discounts applied fall off. With the ridiculous inflation on everything due to the greed of the corporations and Biden's self acclaimed Ukraine war that is bleeding the US dry with Billions upon, Billions of the US tax payers money. I cannot afford to pay $80 for something that really should only cost $25 a month. Again, We need to expand the Cox App to include self service for the customer, to include adding discounts for lower rates.

Communication issue. Your app works fine when it can hook up to your own Internet. However, when your Internet service goes down for residential, your app doesn’t work it will not switch over automatically in a mobile device to the cell service. So when you’re trying to report an issue like system not working you can’t do it. I have to unplug my Wi-Fi system and force my phone to connect to Verizon in order to communicate with your office. There should also be an interface in the app that allows you to report outages. Without having to go through your AI, which then never gives you the option to it only wants to set up a service call. There should be an option for this. I have mentioned this many times to customer service.

Simple. Been having Cox for years had Qwest before and always had issues transferred to Cox and never had any issues. Super fast Internet with the Gigablast and panoramic WiFi very much needed for my online gaming and with my son on his computer gaming as well and my fiancée streaming Netflix In the living room everything still runs flawlessly. Only thing I don’t like is how much I am paying currently $150 just for high speed Internet sounds a little pricey to me but I guess you get what you paid for and I do believe Cox is the best Internet service in this state. Also it’s Simple easy to use shows you the usage of all devices and you can even manually restart the modem from here. Nice features and easy to navigate.

Slow internet price is high. Years ago I had Cox and due to the increase price I had to drop them. Went with att and direct tv and the internet was so slow and fiber wasn’t offered in my area. Decided to go back with Cox. Internet is nothing like it use to be. Actually I need to keep my wifi off on my phone to load pics or pages. Only reason I keep it is for my son who plays Xbox. He is always fussing for us to get off internet and we say we not on. I only watch local so tried lowering my bill but cutting out tv of course it makes internet go up. They lowered channel amount but I still feel like I’m getting ripped off for poor internet and the fact I don’t watch anything but local channels. Would not go with them again. Sticking with it until I have time to research and switch.

The worst about billing - unbelievable. I know this is supposed to be about the app, but I like probably many others, signed up for service with Cox with a novice sales person who told me that if I got the service I could get the installation for free and then cancel. A year later I have been paying a ridiculous amount for the service that I didn’t want but was locked into a contract for. I had spoken to so many supervisors and I even got one who promised that she would go back and listen to the recorded conversation I had with the sales person to prove I was telling the truth! And I actually believed her ... No results, no one’s ever fixed anything on my bill , it took three weeks to install my cable and the guy who installed it got mad because I told him it was taking too long and he had been two hours late and had taken two hours just to install cable so he left a bunch of live wires spilling out of my wall and only installed one cable box, and they have disconnected my cable probably 10 times since quarantine started! I literally just couldn’t pay the minimum. Cox cable, you are horrible and I can’t wait to be done with my contract

Cox. I truly believe that having to pay for tv services is so, so expensive. Born in the fifties, then during my childhood in the sixties with television in my life along with over the years to this date. How the comforting it is to just turn the channels of my choice was so FREE. Now ?? With the acceptance for change especially on the introduction of technology over decades, is overwhelming. That with the increase charges for enjoyment for television is not the luxury of it, it’s now a necessity to have in your household. With a price to pay. To all the bigwigs of television, even to Cox, I have no choice to search around for just internet ONLY. Seems that Cox only serves in So. Las Vegas. Other services that is available has limited availability access. I do hope that ACP would get their funds in order soon, before this April ends. Never received any texts or emails of the deadline on February 7, for staying on the program. NONE!! Very greedy of a move from Cox.

horrible customer service. if you chat with rep and phone gets timed out then you get to start all over and the auto communication like how is your day going drags out by the time you get to talk to someone you already talked to 5 robots it's just rude and quitFrankly it shows just how far behind COX really is as a technology company if they can't even get a application to work flawlessly how are they going to get your Internet to work flawlessly internets a given it is merely bridging it for us because we are for the most part unable to figure out how to do it without their help which is kind of a joke in the first place because the Internet should be free anyone should be able to reach out and grab it but yeah they're definitely far behind on her application buildingJust in the time of me writing this it's timed out two times didn't think i was going to finish with out having to start at the beginning.... how is your day? is the weather nice enough for you? did you catch that game? hahahaha just fix out problems and dont raise the fee because you lack communication skills as communication company . ;) how is your day ??!!!!

Bad Start All Around. Switched from Frontier and other than Internet Speed I am extremely disappointed with Cox. Didn’t install home phone correctly and want to charge $100 to come back and fix. No thanks, cancelled the phone service instead. Short sided and poor decision making on Cox’s part. Was never told about data plan when sold my package and now my 39/mo service will need a 50/mo increase to sustain data usage. Not transparent at all. I would not have gone with Cox if I knew this. Also, forced me to take some home security nonsense and was told first month was free but could cancel after as long as before month was up. Not true, it was on my bill and I had battle to get removed. Additionally told I was not in a contract but was saving $10/mo due to autopay. I told them I’m not on autopay. Answer from rep was that’s ok. Found out afterwards I wasn’t on month to month and was in a 1 year contract and that’s why I’m saving $10/mo. Why lie to your customers? I asked to have a supervisor call me and the reply was we don’t do that. Apparently, the game plan is dishonesty and non-transparency to get people to sign on with them. Obviously, Cox Communications does not value their customers. I will be shopping for a new internet provider. If you take the time to reach out and discuss my situation I’d be more likely to stay on, I’m sure that will not happen. What an absolute disgrace of a company!

Bad service. I got rid of T-Mobile and went with Cox because my Internet kept dropping but it seems like the Internet from Cox is doing the same thing almost as often as T-Mobile did. When my service was connected, a technician from Cox said there was a bad line coming from the street that needed to be replaced and he would submit a work order to have it done. Maybe 2-3 weeks later another technician came because my Internet went out. When he checked into the problem, he also said the line coming from the street needed to be replaced and he would put in a work order to have this done because there was none submitted by the previous technician. To the best of my knowledge, the line coming from the street still has not be replaced because my Internet drops at least twice a day. Before T-Mobile, I had Verizon but made the switch because my bill was high. I chose Cox because it advertises great internet. I’m considering going back to Verizon because my internet never dropped with them, which is probably why their prices are a little more.

My Internet has stayed up for a month!. For about 6 months I’ve had intermittent problems with my internet being slow or non-existent. I bought a new router. Helped a little but not much. Signed up on the plan for a service tech to come to my house. First visit the tech found some old connections to rooms I didn’t have TVs in and terminated them. Also found an old signal booster they recommended removal of. He left and said my signal was good now. Worked better for about a week and then back to same old problems again Called a tech again. Different tech came out and said it was the little Cat 5 Ethernet cable between my Cox modem and my router. Didn’t make sense because I don’t move stuff around so how could it just go bad. Week later internet was down again. I finally was frustrated enough to unhook my modem and go to the local Cox store and ask for a new one even though I got the same exact model. No charge to change modems. Guess what? I haven’t had a single problem since. Internet is fast and reliable now. Two tech visits and multiple online tech sessions and no one could seem to diagnose what was wrong. A change of modem did the trick. Moral: if you’ve tried everything, try getting a new modem, or better yet, have the techs keep one in their truck and change them when they’re on-site. Could save a lot of time and frustration.

Terrible service. I have had my upgraded internet for maybe 2 months now and every other day it just randomly stops working I have had at least 6 techs come out and look at it works for about an hour then goes right back off I would never recommend going through Cox I work from home can’t even do my job because I never have any internet then it takes a whole week just to get a tech over just for the internet to not work once again plus they charge way to much for the poor services. Back when COVID first broke out I was paying 10 a month for slower speeds and never had a problem until I upgraded. Thanks for wasting my time Cox

Customer service is beyond expectations!. I had another local provider prior well in the course of a week a neighbors house Burt down and a squirrel decided to the lines that go to my house and messed my Internet up somehow I called for a week plus to no prevail with that company to get anything fixed or even a person to talk with. I explained my situation I live it a dead zone for phones and signals and they made every move to get internet installed fast and made sure it got my families small business back up and running within 24 hours with little cost to me they really stepped up and even made a point to call and make sure everything was up and working to it’s peak potential after a few days of service I’d definitely recommend them to the next person the internet is working great and the friendly service is worth everything in value!

10/10 DON’T RECOMMEND. If I could rate a 0 I would ... but I had to give it 1 star rating... Well not necessarily the app but the company’s service is what deserves the 0 stars I would highly not recommend this internet service to ANYONE... I was forced to use this internet service through my apartment complex contract they provided a internet box and stated this was the only wifi we could use when signing our lease “it didn’t seem like a big deal at the time.” I pay 113$ dollars a month for internet that CONSTANTLY goes out randomly the wifi will just turn off and disconnect from my tv when my family is trying to watch tv on Netflix or another example is my ring camera and alarm system will have to disconnect temporarily while the wifi is down and use cellular backup data ... It is ridiculous for the price we pay . I have had someone come out and look at our router 3 different times and each time they say “nothing is wrong” . The internet is extremely slow as well most of the time . 10/10 don’t recommend .

Rip off. I have been with Cox for over 20 years and I have received ZERO discounts for my loyalty. I’m currently looking into other options since there have been countless days without service, the most recently waking up on Friday, April 29th at 6 AM to see there was an outage in my area to be fixed by 9:35 AM. 9:35 AM came and the app updated to say 11:41 AM. 11:41 AM came and the app said it was fixed, however, my devices would not connect and tried to work with a Cox rep via chat with no success. The app then suddenly said there was an outage to be fixed by 5:35. I work remotely from home so imagine your employer upset that I could not perform due to this massive inconvenience. I called customer service and the rep had terrible bedside manners. It was a too bad type of attitude. Since I was not able to work 8 hours that Friday, Cox should be crediting my account the amount that I would of been paid had I been able to work. With that being said, the credit to my account should be in the dollar amount of $200 otherwise I will be leaving Cox for a company that is reliable.

Clusew. Clients for over 40 years. I wish I could choose which channels we can watch. I would like to delight all of the Spanish stations and I would like to have some of the other stations that are. One of the stations we would like would be from Japan. Thanks, Clusew. By the way I’m typing and nothing is showing up nothing is showing on the review page. I hope you can read my review. have been with COX Cable for 45 years. I’m always impressed by how good this service is. I’ve been to other cities and they have lots of problems with their providers. I wouldn’t want to wait for a week for a service technician to come to the house and then tell me he didn’t have the part to fix the problem and it would be another week until they would come back fix the cable and the home security. This was in Houston,TX and Xfinity was the provider of their cable. What a nightmare this was over Thanksgiving with 20 people and no football.

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Getting worse. Over the past year every time I’ve contacted cox I have been sitting on the phone with them for over two hours and then get disconnected and never receive a call back. When I do messaging through them they will disconnect the chat. I never can get anything resolved with a one time call it Has to take at least 5 to 7 calls before I can get anything issued or resolved with my account or troubleshooting. I’m not sure if there are phone messaging issues but to continuously be disconnected from my phone calls or messaging themHas become a huge issue to make me want to switch providers

Cox makes changing to internet so easy and so many additional features they don’t even mention!. They let you use your phone as a remote controller; They allow you to download pictures and videos consuming your phone’s memory and slowing it down to their NO COST STORAGE AND IT ALLOWS YOU TO SEE PHOTOS AND MY VIDEOS ON MY TV FOR FREE ANYTIME I WANT, and No Photo Stick to find or lose; When watching the Live News, you can just sit there and let system scroll across each news broadcast shown to hear what they are saying; I’ll let y’all know as I learn more…

DISPLEASED WITH SERVICE. 1. When the cable is working there are a lot of channels that cannot be watched because of technical difficulties… This is getting old. 2. Since Hurricane Ida we have not had cable nor internet since this hurricane. The new bill just came out and there is no and there is no credit whatsoever. Honestly, we are not happy! I’ve been with Cox 37 years and for the first time I very unhappy! The service is expensive and we can’t watch the channels we really like and we I won’t get into the internet.

Billing issues. I had forgotten to pay my Cox bill and the bill got kind of high but I did not have my services interrupted. Then I paid off the entire balance, except for $80 and my bill came due and it was less than 24 hours late so I only owed $80 more than the original bill and they turned off my services. During a what they called a maintenance restore or fix for the website and I could not pay my bill. Nobody could help me pay my bill so until this morning, or they fixed their maintenance issue I was left without Internet service. So you’re telling me that $500 due will not interrupt service but when $80 left on the bill from the month prior and the current bill is only 24 hours not even late they’re going to shut your service off. Please tell me this seems logical..

Garbage. I wish AT&T serviced where I lived on military housing. With AT&T I had the 1000 download and upload for half of what I pay for cox 1000 download 35upload. I average only 80mbps of the 1000 download with cox. I had to pay additional just so they would come and fix their modem when it was not working and they won’t install the system in the room I wanted unless I would fork out more money again. AT&T would install anywhere I wanted it and not charge a installation cost at all. Cox has two levels of customer service for technical support. First level (basic) can’t help you beyond restarting your modem. The second more advance level can only be accessed again by paying a monthly premium. Getting station in LA I assumed there would be all providers everywhere but unfortunately where I am at here cox is regrettably my only choice

Cox Customer Support. I am beyond pleased with the support and patience Duwayne H. provided me today. I was trying to make a payment on online and the system was down. I wanted to make my payment today. So I tried the “Chat” I am a senior and for someone like Duwayne H. to take out time first to see what was going on online and actually walk me through a process was exceptional. He assisted me in putting the Cox app on my phone so I could pay my bill. He was professional, friendly, and patient with me. Very rare do you get this type of customer service today. I highly recommend that Duwayne H. be rewarded for outstanding customer service Happy customer, Queen L V

My service is still unsatisfactory!. I’m tired of the subpar service from Cox! I’ve had multiple cable boxes which eventually fail. The replacements are always refurbished equipment which isn’t even cleaned. The last technician went through 6 cable boxes to find one that was acceptable. I always experience interruption with audio and video that freezes. It’s disappointing to pay for service to a company who has little regard for customer service. The wait times on the phone are ridiculous! I’ve been referred to the customer loyalty department, good luck getting through! They’re ineffective if outdo reach someone because there’s never any reward for being a long time customer. You can tell the representative is just reading from a script.

Very Disappointed. I’ve gone through a daunting situation with COX within the past 2 weeks and it has cost me an substantial amount of money. I’ve been lied at every turn in search of trying re-apply for the government discount program for elderly subscribers. This all began with a chat line conversation with Ahmed G. introducing me to a new 1gig promotion program on 1/1/24 then spiraling down into a rabbit hot of lies from sales person to get the cox phone service. It was not stated to me that there would be a data charge attached. I could go on and on about the omitted charges and deception from sales personnel but it would probably be a book of how I was DUPED by the COX SALES TEAM. All in all what it seams to be is dishonest salesmanship. Kind of like the Bank of America applying for credit cards in unwitting customers names or a confident man selling snake oil to his customers.

Nothing positive to say.. I find the service intermittently slow, threaded and adequate but nothing special. Guess that might be the $90 and above service. Am a senior citizen and this seems to be a group of people Cox assumes are wealthy. No senior discounts. I have no charity benefits or handouts from the government. Was notified my account was to be raised to aprox ballpark $90 a couple months 2 ago. Many must have balked or cancelled service BECAUSE ….At the last moment was a random offer $49—51. and change- which I accepted. Retired, 1 person. 1 phone, 3-4 older computers. Cast on occasion to my TV. Am only physically able to use 1 at a time- unless I am talking on phone while checking a bill etc. Best of luck on your future COX. Sincerely. Mary L. Knaggs

Poor service and complete lack of transparency. This evidently is nothing new, but I’ve just spent too much time on the app and on the phone with Cox. Such an incredibly frustrating experience. The individuals are pleasant but the complicated products are ridiculous. I keep getting told I need to keep the phone to keep my bundle, but going to the website if I drop the phone I immediately save over $23. Yes, the phone costs $35/mth but to drop it DOES save me money. You’re not saving me anything by saying it’s more cost effective to keep it. It is so challenging to find out what each service costs. This is intentional. I live on an island so we’re stuck with Cox but if any other service provider came here, everyone would jump to that service in a hot minute.

Auto Pay. I’ve had Cox for more than 20 years and with auto pay. Recently, I received a notice that the auto pay failed. Cox said they had a glitch in their system. They asked me if I wanted to continue with auto pay. I said yes. Today I get a letter saying the auto pay is not setup. I try to log into my account on their webpage and now my password doesn’t work. To reset, they can send me a text; however, the name and phone number on the account is NOT mine. I’m now concerned that Cox is having an IT challenge and my personal information has been compromised.

The lady on Northwest Highway in OKC. I just have to say that the customer service on northwest expressway was amazing it’s hard to find good customer service nowadays. The lady that gave me my equipment was so sweet and nice, not only she gave me my equipment but she took the time to explain to be how easy it was to setup. She made sure I know what to do. Im sad I don’t remember her name. But when I go back I will remember to get it. Also my mom went to pay her bill and said the same thing about her. Cox with customer service like that will make people stay with the company or more customers will come.

Crap company. App doesn’t allow you to use Apple Pay. They can’t get anything right. They say one thing and do another. They’re charging me rent on my modem! They even had some jerk bang on my door when I couldn’t afford their new hiked up price. Customer service has. I idea what they’re doing. I was put on hold. Phone call dropped. I called back a bunch of times. Finally convinced the idiots that calls get dropped when put on hold. The person checked and confirmed I was right. Currently having problems logging in. Too many errors. Tells me these idiots haven’t properly tested their software. Their chat software can’t figure out what I’m saying. No support phone number, unless they hid it on their website in somewhere obscure. Now I’m going to have to call in from my new job. I’m sure they’ll love that.

Horrible internet service. When moving in to my new condo I googled what was the best internet service in the area. Cox came up so I got it right away. I have 3 things that are connected to the internet in my small condo. Every day the wifi goes in and out. This being very frustrating since I work online. Iv contacted the company many different occasions to fix the issue and the people helping never can solve the issue. One moment the internet works then another it’s out. I have tested everything and they say everything is working. Yet the speed comes in at 2.8mbps I live in town so it’s not as if I live in the mountains or country where there may be a issue. This company seems to be taking my money yet not providing the high speed internet as I pay for. Instead mine works every here and there. Time to switch internet service to a company that works.

Operator assistance. I called the Cox service to increase the amount of Internet usage. The representative took the time and ensured that my questions were answered. Although the call was disconnected while I was waiting on her to check on promotion Al pricing, she called back and we completed the increase to my service. I have not had any further problems with my Internet service other than the repairs that were made which took approximately one week. I was recently using the service of Suddenlink Internet in Payson, Az which had numerous problems due to the poor infrastructure and operator assistance. Kudos to Cox and their willingness to help their buyers. Respectfully

Outrageous Costs. I have been with Cox for over 30 years, but to keep my bill down, I had to go to AT&T 5 years ago. As soon as I switched, I got offers from Cox for the lower price ($160 instead of the $210 I was paying), after begging them to cut me some slack. So, in essence, Cox treats those brand new to the company much, much better than loyal customers. After a year with AT&T, I switched back to Cox, paying about $160 through a 2-year contract. As soon as that contract expired, I was paying $222. And now as year 4 begins, it was going up to $263! I was able to talk them “down” to $244, but I will be leaving Cox shortly. And, of course, there are no rebates for frozen screens requiring reboots several times a month, lips not syncing with sound for four days, and a slow internet even though I have the top speed internet hook-up. So: worse service for $84 more. Great business model.

Billing is below average.. I have been a Cox customer for approximately 30 years. I haven’t been late on bill due to my own negligence that I can recall. Seems every time I get my invoice via email I make a payment almost immediately. I receive a paper copy approximately a week later. After about 15 days I start getting notifications saying I have not paid me bill. Then a few days later it shows Paul on the cox app. There is a terrible disconnect from the time I send a check to the time Cox processing center gets around to cashing the check. This is not my fault yet I’m being told it is. Cox is constantly changing and increasing my bill. I never know the exact amount to pay so I wait until I get a bill to make my payment. Cox’s billing department seems to be dropping the ball…

Cox will scr*w you out of 25 bucks anytime they can.. I am signed up for auto pay and my bill is more than $300 a month. I canceled my credit card due to a hacker. I gave Cox my new credit card number. But they used the old number anyway for my autopay. When it came back invalid, they notified me-and charged me $25 extra. It took me the better part of an hour to get ahold of a customer service person and explain why they should rebate that $25. She said they’d get back to me but they didn’t. So I just got another notice and the $25 is still there. You would think that a good customer for more than a decade would be treated better. But if they can ding ya, they just can’t help doing it. So when you’re deciding whether you want to pay them for their convenience, remember that it could cost you more than you think you’re agreeing to pay.

Bill is not correct. As a new customer I was provided a quote and confirmation at a lower monthly rate and a 24 month discount. I have called and used app to get it corrected ten times now, not kidding, and at least 15 hours to no avail. I have been promised by “loyalty service” who also have failed. I think it has also been escalated to the customer “retention” group, also not corrected. What makes matters worse, Spectrum provides better service at a lower cost with better customer service. Unfortunately, Spectrum is not offered in this area. After two months of over paying because Cox has not honored their initial quote and confirmation and have breeched their obligation, I will be moving to AT&T and Direct TV.

Unreliable internet. Cox internet at least ours is horrible. We have had nothing but problem from the start. It buffers lot during shows nd sometimes it won’t come on until we reset our modem. We’ve traded and upgraded the modem from cox and still the same. The tv is new and we’ve ran an update on it just incase but still tge same issues. I’m ready to drop cox and go with nother internet provider for the price we’re paying we shouldn’t have ny issues. We have 50mbps and 1.25 terabites so i know it should run just fine. I wouldn’t recommend cox internet to noone at this point.

Thieves…. The Cox App itself if fine. The website for renewing your bundle is a crock. It’s funny how if you call the billing dept they can find a little better deal that’s not on the website. It’s funny how EVERY year or two, I get an automatic upgrade with a higher bill and I have to waste half a day trying to negotiate with a pushy salesman on the phone who always says I already have a “huge discount”. It seems like that for the last decade, I always end the negotiations with the same exact bundle, which I really like, but that same exact bundle cost me an additional 10 bucks per month. Several years ago my bundle cost 100 bucks, now it costs $164. Thank God I won’t be standing anywhere near a CEO on Judgment Day

Customer service. After hours customer service horrible!!!!! If you are going to turn off someone’s service at midnight at least have a live person available to speak to. Even the cheaper Satellite dish services have a live person to speak with. I was on the phone till 2:05 am. My service was turned off at 11:50 pm. And I had already made arrangements with a daytime agent not to have my services turned off because my Social Security check goes in to my account before 2 am. And they shut it off anyway!!!!!!!!!!!!

Your charges are out of control. My cable bill keeps getting higher and higher every month this is absolutely positively ridiculous this is because you keep making my bill go higher and higher I am a loyal customer and have been for years but if you keep this up if you do not bring my bill down if you do not fix this atrocity of a bill I am going to change providers completely honest Being completely honest was a loyal customer Yolinda RATLIFF SOSA an Benjamin Sosa I fiamThere was absolutely positively no reason for me to have a field it cost this much you need to fix a dish it is ridiculous or I am going to change providers I have been a loyal customer but I will not be if this keeps up

Wrost costumer service ever. I have called multiple times to get assistance with my internet and possible upgrade my service, it does not matter if I get a Spanish speaker costumer service or anyone else, the costumer service is the same across the board and also they have hang up my calls multiple times. Most of the time they try to transfer me over to a new representative because they don’t know what they saying or doing. This is very frustrating and we been with the company for a few years. Is this how you guys treat your costumers?

Cox Installment Review. I really enjoy my service and I want to leave a review on Aaron who came out to my apartment to help me through self installment. He was awesome and very professional. Very educational and got things done with great time management. My only complaint - is that it took multiple phone calls to get my service taken care of after being told by a few people that my modem would be at a store I drove over 2 hours to and then told to turn around and go home and it would be shipped to me, just to not have it shipped to me. Their is a miscommunication between the over the phone set up for service with the techs and the stores maybe. But once again. Aaron in Coffeyville, KS was awesome.

Too many interruptions in service!. I’ve had Cox for almost a year now. Have had trouble from the get-go with constant interruptions in service. For a while everything seem to be going OK but in the last couple of months, the interruptions started again. You have to turn the TV off for a few minutes then turn it back on or do a reset. I just did a reset last night, and now mid day today I’m having to do it again. Needless to say, whenever this occurs, I am missing parts of the program I was watching. Very frustrating! Will be looking for an alternative when my contract is up.

Use ANY Other Company. Before I start, I just want to say I never leave bad reviews. This might actually be the first. But trust me, it's warranted. The app itself is fine. The internet service? Terrible. For months my service has been extremely spotty and only works about 1 hour per day if at all. I've had technicians come out, they stay for 5 minutes, don't actually fix anything, barely take a look at my equipment, and I'm even charged a service fee because they claim it's "not a cox issue" and my internet still does not work. I've called support countless times and nobody can resolve the issue. If you have the option, use literally any other service. Out of everyone I know that uses cox, none of them are actually satisfied with their internet service. It's terrible.

COX 5uck5 and lies. Rate locked in = LIE. COX customer service reps can and will tell you anything they want to get you to sign up or renew. When you find out and inform COX that you were lied to and paying more and getting less than what you were told, COX could care less. The conversation I had with the rep was recorded and “management” told me the rep shouldn’t have quoted me the rates he did but they weren’t going to honor them. The fees COX charges for going over their data cap is a SCAM. For the two months I had service with COX while they “investigated” the issue I was charged data overage fees. After switching to AT&T, I now get what I was promised at the price I was promised. I use the internet more with AT&T than I did with COX and not once have I exceed my data cap and had to pay data overage fees. Do yourself a favor and switch to AT&T or whatever else is available.

Poor and Pathetic Service. Terrible and pathetic WiFi service. Also, I ask to have the TB of WiFi deleted because it has never worked. My 2 two daughters who is doing on-line college work at home have not been allowed to get access. I have called for someone to come out to check my WiFi and I was promised that someone would. This is going on a month and no one has ever showed up. I am strongly contemplating a lawsuit if my WiFi service is not working properly. I have been paying for services that I have not been able to use. Please delete my TB of WiFi or again I will file a lawsuit.

Poor reception for 2+ years and counting. I’ve had cox internet for over 2 years and I’ve been complaining about the service since day 1. I’ve upgraded my internet,my devices and still it runs slow. In the middle of the night, when I feel there’s less traffic, they find a reason to cut my internet off for a short period of time and then it goes back to being slow. The only reason I have the internet is because my son is home schooled and he needs internet access to get his work done, play his game system and surf the internet. When he graduates, I’m canceling my services the day after. You shouldn’t have to pay for crappy service or upgrade service, when your only option is Cox Communications. It should be cheaper and running faster if all that’s available is this service.

Terrible group of people. We have all been in this pandemic, people have lost their jobs and are barely getting by. They have been stuck at home just trying to get by day to day and without TV we have nothing. I have lost my job, my husband is on disability trying to get $800. to stretch through the month. And then we have good ole COX. The bill just keeps going up. Every time I get the money to pay the bill there are late fees and threatening letters. Not one bit of help. Oh you bet the ads on tv says they help people that’s a lie. I am going to end my service with Cox. $215. is way to high for basic cable and internet. Terrible group of RICH people.

Very Rude Customer Service. I had a problem with my cable tv and wi/Fi. I got a rude customer service person (lady) who was not very lady-like on the phone. She was so rude, talking down to me and she was very loud. I was disgusted by her tone and disrespect towards me on the phone. I reminded her that the phone call was being recorded by their company. She didn’t care. So I showed my concern for her attitude by cancelling my Cox Account because I was so upset. I don’t treat people like that and I refuse to let others treat me disrespectfully as well. If more people stand up for decency and cancel their Cox. Then Cox will soon realize they need us more than we need them. There was no excuse for rudeness. I had a problem. It wasn’t personal as she took it as I was attacking her on a personal level. Crazy huh. I’m assuming because of her attitude. All I wanted was her help. Now I don’t need any help. I fixed the problem myself. What do you think of my solution ?

Would NOT recommend. Poor Internet Connection In May and June, Cox provided terrible service. I had upgraded in Mar and they had sold me on a more expensive product. May and June was one outage after another. I had to apologize at work multiple times for calls being dropped and virtual meetings. I was told daily they were working on it … one issue went on for 3 days. Their service team was unhelpful and rude. Our whole household was impacted in their schooling, and my daughter training virtually in her new job. I literally was calling 3x a day for a while. I would NOT recommend Cox.

HIGHLY RECOMMENDED. This was a seamless and 100% highly recommended switch for me. The installation professional was an accommodating and knowledgeable individual, he changed our location of the router to a more central area in our home (previously was at the farthest end of the house with spotty and unsecure coverage). The app is so easy and user friendly, complete control of who and what devices have access to your secure wifi, I have had an amazing experience online and in person with the service and service professionals, much appreciated and welcomed. I wish I would’ve switched sooner!

Upgrade was a downgrade. I was told upgrading my plan would cost little money and produce better speed for my daily activities involving wifi but it seems to have become even worse than it was before. I was thinking about changing providers and I might actually have to do that. Only reason I have given it two stars is because I’m the beginning the service was actually pretty good and so were the customer service representatives. It seems that every time I talk to them it produces a headache for me and they talk down to you on the phone like I’m the customer even if I was being a jerk(which I wasn’t ) they should have handle the situation with class . The technician that came out was cool though and pleasant .

Good job on the Cox app. there’s an app for everything. If I could think of one they should all model after it’s Cox. It’s smooth and responsive to the touch. There’s no long delay waiting for it to load whatever you’re trying to do , I love it. And it’s a great user interface that simple and easy for anyone to navigate. FYI this is not the place to complain about your Cox bill. You’re supposed to be reviewing your in app experience. Contacting Customer Care is the only way to channel your problem with your billing to the right people.

A Plethora of Customer Service Problems. Aligning with their notoriously terrible internet service, the cox app falls short of truly helping any customer in most circumstances. I attempted to log in several time today to manage my account, all to no avail. I then checked to see if the app was updated (it was.) Their website intentionally navigates customers to answers that barely relate to their question, and their phone customer service is rarely available with wait times that may be longer than one hour. You’d think that they’d get at least one area in the customer service field right; however, they continuously fall short, in the most disappointing fashion. Use another internet provider, if they’re available in your area.

Unreliable, but good Customer Service. I continually have a problem with my Internet dropping. I have had this problem for the last six months. Cox sent an agent out and discovered an issue in the junction box outside of my unit. And the problem is fixed. For a month. The issue started again, and it’s the same issue. Rarely the Internet will come back on its own. More often it requires me to reset the modem. Getting very tedious. I will contact Cox again and perhaps they can fix the problem for a much longer. And perhaps even permanently. All I know Customer Service is very good but the infrastructure obviously needs improvement in my general area.

You have issues with your billing. Very unhappy with Cox. They screwed up my billing last month. I paid with direct debit as I have done for years. Payment did not go through twice. I spent hours trying to resolve the issue. Finally I called my bank and they quickly determined the problem was on the Cox end. I was charged a late fee and 2 $25 return fees. Now they have blocked my ability to pay with my checking account for three months forcing me to pay with my credit card. I guess when you are the only game in town you have no reason to offer quality service.

Absolute Garbage. You know, leave it to COX to ensure that you have a multitude of ways to pay your bill. This app is simply a way to pay your exorbitant bill from your mobile device. That’s all that matters to these people, MONEY. I had COX a long time ago and back then the customer came first, not bait and switch tactics and lousy script reading customer service reps who only excel at putting you on hold and passing you off to another clueless department. This app is garbage, bring back the COX from the mid to late 90’s and design an app not based on corporate greed but customer needs....

Poorest Customer Service EVER!!!!. I have been a customer with Cox for years Last October I was called and offered an offer to keep my current package for XX amount of dollars. I asked “ Your telling me my bill will be XX for two years if I sign this contract?? Yes Sir! Great sign me up 4 months later My bill goes up 60$ I call trying to figure out what’s going on long story short either pay the bill or cut all you packages and what our employee told you was not true and we will not honor your quoted price I told the to turn it all off because basically what the had done was a classic bait and switch and it was illegal The only time any of the Loyalty Department Manager was willing to help me was to charge me a early disconnect fee for not keeping my contract or cut my services They are liars and I will never use their services again and highly advise to be carful in your on dealings with them

My iPhone is running an older version of iOS(iOS11) if it isn’t broke don’t fix it. Always refuse any update. It’s the only way to ensure your device never slows down. Apple at set intervals sends processor speed changes to slow devices down in order to get ppl to trade up to a newer device. Now about this application It’s got a couple quarks. 1 it always says there’s a problem but there never is. 2. When I tried updating the client app, it said unable to update to current version. It requires iOS12 or newer. Instead of upgrading my iOS I could run the last compatible version . So I did that. But when I attempted to log in. It went right back to saying I need to update. Then closed the application. I simply wanted to pay my bill before the internet might be shutdown for being late. Cox intentionally cuts internet access from its customers long before 30 days past due has been reached. Then adds $20 to your next invoice. It’s a tactic I’ve seen appear several times now. It goes away then comes back for a bunch of months. Up to a week and a half before the due date your internet stops working.

Honest Review. I am mostly pleased with my cable service but like any HUGE conglomerate you have to deal with layers of bureaucracy, AI and an ineptitude of some sort that is taken for granted when you call as the first question is DID YOU REBOOT? As I have worked in the aerospace industry and called for computer help you get the same process, Did you reboot? When all the answers are YES and you still don’t have internet they pass you up to the next level technician who may be able to help once you’ve gotten by the sentry level tech! A little training goes a long way to Customer Care

Troubleshooting and Reset. I spent most of today resetting my modem and crawling through my attic replacing everything that could possibly affect my service. There are no legacy parts left in the signal chain, and all the coax is new. It’s working now, but that usually only lasts for minutes, not hours. Resetting takes about ten minutes. That’s just what it is, but I wish it was half that. I would really like it if the self-test in the modem would report to me the signal strength coming in from Cox. A variation could indicate the reason for a problem. Just having a yellow or green LED is like having an overtemp light bulb on your truck’s dashboard that tells me my engine just got hot enough to seize up. No intel is shared.

Customer service lies. Not only once but several times since installing Cox have I had interruptions with internet, WIFI, and cable... numerous calls to tech support and although during the “pandemic” which my at home distance learning children needed WIFI was I offered any help other than over the phone trouble shooting. Several phone calls later I was authorized a technician to come assess the issues and once the problem was figured out I was assured at least a months worth of credit on my account. At this point I believe they charged me an at home service call fee which basically negates the entire free month of service I was supposed to receive credit for. End result=unhappy with Cox and will likely switch to another service provider soon...🤷🏼‍♀️

Information and cost. The Services are to expensive and in my honest opinion if they were not so expensive you would have more customers which would provide more revenue. Internet has become a necessity but shouldn’t cost more than a car insurance bill especially now when children need it to connect to school. As of cable it is a luxury to have but at the end of the day Hulu/Netflix/Sling is cheaper but then cable though cox, where you seem to get your customers is raising the data because it is essential now in the times we live in. The reps that set up these packages will skip information just to meet their quota. Also being transferred to different departments with what you want to be a simple resolution turns into speaking to 5 different reps and being on the phone for a hour is not a way to keep customers happy.

Customer Service+, Product Delivery-. In my area there aren’t many choices for a service provider. Coxes prices are competitive, and their customer service is good. However, I experience a lot of intermittent disconnection. I compliment customer service because I’ve had to call them numerous times to deal with issues. I would recommend going into the deal without high expectations on the infrastructure. You’re gonna be frustrated. Customer service will eventually get you through situation but we’d all like to pay for a service and rely on it and not have to make frequent phone calls to get things resolved.

Paying too much for service that is poor quality. I’ve been a Cox customer since the early 1990’s. Each year I paid the increase with a grain of salt. But, enough is enough!!!! I’m paying for a service that is poor in quality and just too dang much!! I need you to get it together and quit charging people so much for a service that you know, with the changing of society, is a service that we need to do anything!!! Everything thing is done on line so you know we need your company to live!! So, please stop with the outrageous prices for using the internet, to watch, regular TV channels, or to call for help using the phone or a life line for those who need a phone services!!! Signed by, Fed Up With Paying Too Much For Low Quality Services

Something’s changed. I’ve had panoramic for almost 4 years. Just recently I noticed some fluctuations and intermittent coverage. So I switched my box out with a newer version. I also found out that I’m not able to name or use the 2 networks (5ghz/2.4ghz) separately. Which no one could tell me but a technician who came to house to help me figure out the problem. I never had real issues with the old modem itself, of having to reset it. Now with the new box my internet drops from my devices constantly and I’m having to reset the modem at least twice a week! It’s become seriously troublesome. Cox is really good about trying help and doing what they can to fix the problem, but the internet service itself has gotten horrible.

Worst Decision Ever!!. Left Cox years ago because of all the issues. Decided to give them another try 2 months ago & it’s been nothing but a nightmare!! Service went out 2 weeks after getting it, took a week to get a tech out. Was told I would not be charged for it but I was charged $175 for them to come out & fix something that was not my fault!!! Also was told & have email co formation my bill would be $39 a month after discounts & my bill is NOT been right once!!! It says for 2months I owe $160?!? For what should be $80!!!!! I’ve called over NUMEROUS TIMES & spoke to several people who ALL say they see the issue & will fix it & 3 have even given me their direct emails to contact them if it’s not fixed. I’ve emailed all of them repeated & not one has even replied!!! I’ll be cancelling me & my fathers account that I just set up & pay for asap!!!