Cox Homelife App Reviews

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Would Not Recommend. I had Homelife (door sensors, 1 lightbulb, and a front door camera mounted up high) for 2 years with a contract. After just a few days of having it, I knew I wouldn’t keep this security. Sometimes I would get a text minutes later that there WAS motion at the door and sometimes I wouldn’t get a text at all when I knew a package was just delivered to my front door. Sometimes the camera would record movement from a bird walking around my porch but somehow couldn’t record when someone is actively knocking on my door. It’s ridiculous and inconsistent. One of the few positives is when I would pull up the camera to watch it in “Live” mode, it wouldn’t lag and I could see what was actively happening at my front door which was convenient at times. Don’t waste your money.

Marginal application. Configurability is problematic. Every time that I bring up the app, it bumps the link to their tour of new features near the top of the page. No way to get rid of it. No way to delete it, and if you move it, the app moves it back near the top the next time you open up the application. It doesn’t matter how often you are their tour, it still doesn’t go away, taking up valuable real estate on the screen. Overall, Cox Homelife is a waste of money. You can’t put the rest of your Cox products on vacation hold, and leave Homelife active, if you are streaming video to the cloud, because their modem is mostly shut down then. Of course, the sales people lied and told me that, of course, it would work. I also have constant problems with their camera WiFi modem routinely crashing, with no way to reboot it remotely.

Slow!. Just got the hardware installed and the app will not work. It keeps freezing and won’t let me set any rules or automations. If the app is the main way to use the app, then Cox needs to update their app. Based on other reviews I see that many people are having the same problem and that this has been going on for a while. Really thinking about calling them and telling them to come get their hardware. It gets worse with every update. Don’t send push notifications anymore and the sensors are now garbage. Get you a ring or some other effective and reliable system.

??. The other morning I opened up my app as usual to disarm my alarm and just by opening the app my alarm started going off but the app didn’t show it was going off! Plus my app looks different. It looks very generic. All this has happened after Cox took off my $199 activation fee from the security company charge because the Homelife rep for Cox told me I wouldn’t be charged that fee. So is this all a coincidence? I don’t know. Now I’m afraid to set my alarm through the app when I leave the house for fear my alarm will set off. So that’s why I knocked a few stars off because to me this is major. Please advise.

Needs Enhancements. It’s a pain going into the app each time to change modes, there need to be a proximity sensor that can determine once I’m in my geography area. The Homelife platform needs to integrate with virtual assistant especially HomeKit (Siri), this will make a smoother experience. So far, it’s not smart enough and very laggy when connected devices takes a moment to process such as the camera and lights. I have 30 days to decide if I’ll keep the services. There are other companies that offer better integration as well as a more fluent system. Please add those features mentioned above, and this will make it a very good experience for consumers.

Works half the time/go with someone else. First things first, the minute my contract is up, I’ll be leaving cox security for Ring or something else. The app works half the time and the alarm sound comes only from the Home Pad so depending on where it is, you could never hear it if there was a break in. Additionally, the app appears to have some serious latency issues so makes me question its effectiveness. Majority of the time when you’re in the app, it will say connectivity issues and will not load the camera so you can’t see anything (btw we have one of coxs highest internet speeds and a strong router). As of the last 2 months out of nowhere, my wife and I no longer receive notices for the settings we added (email/texts alerts) for specific events like arm/disarm etc. I have gone into the configurations multiple times to add the “rule” back but that didn’t work so I went and deleted/added it back and still it doesn’t work. We went as far to delete the app and re-add it but still the same issues. Customer service is useless so at this point we just have to wait out our last 4 months before we can switch. All in all, unless it’s free with your package, do not get this! It’s a headache and the app is garbage. We will 110% be leaving cox as a whole when our contract is up! As they say, buyer beware and this couldn’t be more true!!!

Do not get almost worth paying extra to not have. So I’ve dealt with the issues the Homelife system has, trying to work through it genuinely thinking there is some sort of technical issue on my end. This is not the case have had new cameras installed the app has booted me off and have to re set-up everything the camera has such a delay before it starts recording that it might as well not work at all. If I could cancel the plan I would we have Vivint so you get to see how it’s supposed to work vs how cox Homelife works. Do not buy if it comes with the package deal get the home phone that will be more useful.

App Bugs me out. I am happy with the Service at home as my cameras and Pad work perfectly and does it’s job that we pay a pretty penny for. The app is useless though. I can never access all my cameras. Times that I have showed Co-Workers how awesome my security system is only 1 or 2 cameras out of 4 can be seen on the app. I have been contemplating on just down grading and getting a cheaper system from Homedepot that taps into your WIFI since I am not getting the full value of what I am paying for. I on daily basis delete the app, clear all cookies, shut off my phone then re add the app as it helps accessing the cameras a little better.

Not The Best In Security Assistance. I like that I can turn light off and on, see in the home and check on the family but I have had several disconnects and errors with the camera and hub over serval months and Cox says not their problem if equipment is bad and I have to pay to have replaced (they claim provided to me free) but it is a real issue with me when I’m paying for a service that’s not consistent or work when needed. What’s the point and it doesn’t give me sound or record long enough you should be able to set these to your needs. Anyway will be glad when contract up and I can get rid of it and purchase a real security camera to give me and my family piece of mind.

Video recording is useless. Update - they have addressed the video playback issues and the connectivity seems to be better. Thanks! The only way to review video is to watch it with three icons in the middle of the picture. "Scrubbing" features have been removed and you can only jump 10 seconds forwards or backwards, all with icons blocking the video. Frequently, a camera will be triggered, but won't record, citing "communication issues".

Crapp app. Should be 0 star. If I use the finger reader for more than a nanosecond then have to log in all over again. Can’t get to the automation to change the light rules; it just spins and spins without ever connecting. Over the years the app hasn’t been very good and every time they “improve” it then it’s worse. Keep the dang kid programmers out of it and give us back the ability to work from a PC. Just assume everyone uses an phone or pad, huh? Often comes up with a white screen and have to completely shut down/off the device and restart. Tired of paying for something that you can”t even get decent support on and is truly crap so ADT, you’re up next.

Worst App - worst customer service. If I could give no stars I would. For months I have not been able to view video stream from my cox Homelife camera. Cox blames Apple’s most recent update on the problem and said they are “working” on the problems in conjunction with Apple. I called Apple and they don’t even show this problem as identified on their end which makes me think it is all Cox. Cox has not offered me any solution, has me locked into a 24 month contract and provides no discount for not being able to fully utilize the service I am paying for. I also see that the most recent version of the Cox Homelife app has fixes for problems with IOS. It still isn’t working. Buyer beware.

Gets worse with each update. Each time is released something stops working. Now cameras won’t even load. Whag is the point of having cameras when I still have to get up and go look out the window when hear something because my app is forever try to refresh but never gets there. I’ve deleted and reinstalled. Reset my router, reset the cameras logged in and out. Nothing helps.

Disappointment. I’ve had the app for a while and system. All of the other reviews are correct, about the problems. Crashing app, crashing my phone, freezing the screen. Now w new software update on phone, I can’t use the system I pay over $100 for to do the actions it’s “designed” to do. I pretty much never write reviews on anything, so it has to be remarkable or awful for me to do so. The bundle. Internet is great. I can’t download videos anymore. Get an error try again later banner in the home life app. The tech support tonight let me know that the app and phone software aren’t compatible. And since I’m in a contract, if I cancel there’s an early termination fee! It could be worth it to get another system that works better.

One of the worst apps ever made!. I have never had a worst experience with an app in my life. With each “upgrade” the app looses important functionalities. On a weekly basis the app shuts down entirely and all I get is an “error signing in” message - thus when leaving the house I am unable to arm it leaving the security system completely WORTHLESS!!! You are no longer able to turn specific zones on or off from the home screen - you now have to follow this round about way to disable specific zones. The app will timeout when arming causing me to make several attempts before it works. Such a waste of time and money! Our contract runs out in a few months - WE WILL NOT BE RENEWING OUR SUBSCRIPTION!!

Cox Homelife. I understand now why I’m having problems with the camera not sending me text messages and the door sensor lagging anywhere from 15 seconds to a minute or more before I get the text notification. I didn’t realize that they updated their app. Whatever it is they done, they need to undo. Because it worked great until a month ago when they changed it!!!!!! I deleted the rule for the camera and tried resetting it, but it doesn’t even have the option for a text notification, just an email! That in itself is going to lag in time!!!!! Undo the app update, it made things not work properly! I saw no problem with it before the update a month ago, so, seriously, undo it!!!!!

Worthless app. I was actually hoping for this to be a good app, having all sensors, cameras etc all in one app... But, what security app does not have in app notifications? Well this one doesn’t 🤦🏻‍♂️ I mean I get notified to text and email but I’m getting emails 10 minutes after a sensor has been activated or motion has been detected, and text messages also take like 2 to 4 minutes to notify you.... and only the account holder gets notified!!! Coming from one of the biggest internet providers in Arizona I was expecting way more!!! I have Ring cameras as well and i get notified at the moment as well as all my family members, what is the point of having a security system if by the time I get notified someone already broke into my house or something! Please work on this app and make it useful!

Needs more Work. One of the first local customers to get Cox Home Security. I have been satisfied with my service but not with the app. -If I open the app, go to another app, and then go back to the Homelife app it is stuck in a never ending cycle of loading. I have to force close the app every time I move out of it or it won’t work at all. -My favorites list on the home screen keeps rearranging, no matter how many times I set it, the cameras feature moves to the very bottom from the top. -If I am away from home for a long period and need to adjust the programming for my thermostat I go through all the hoops only to have it save nothing!! So very frustrating. -I wish wish wish I could access CVR Playback from the app. I’m paying extra a month for this feature and I don’t feel like I’m getting the full use out of it. I loathe having to get on the computer to check it. I hardly use the computer...except to access this feature.

Where did the device stats go?. (Update, this is still missing on the latest update, very disappointing ). I just updated to the new app. I can’t find anywhere now where I can look at the statistics of my devices. I use to be able to flip the label and see battery life, temperature, serial #, etc... Please tell me it’s still here somewhere. That was extremely useful. Also, all the white background coloring needs to be adjustable. I liked the black background better. I have already missed dis-arming and gotten called from the support center about my alarm going off. Please make this adjustable!

Needed for security, but app is not good.. I need this app for my home security system. After long days of work I come home ready to get inside with my hands full. This app takes maybe 3 full minutes to load up, and then the majority of the time it doesn’t allow me to enter my fingerprint as a password. Our account is a shared account for the household - I don’t have access to the actual password and email so I use my finger print. If that doesn’t pop up, I either have to go through my saved passwords, or close the app entirely, and reopen (having to wait the 3min loading time AGAIN). Unlocking my door which should take 30 seconds is a 5 minute task with this faulty app. Also surprised to see such a low overall rating, and yet it seems no improvements have been made to better the app.

Joke. This app is a joke. I have the camera, sensor, and light. The light and door sensor work appropriately however sometimes when I open the door I receive a text alert minutes later instead of real time. I also have the camera set up to motion. The app and camera worked perfect before. Recording once someone opened the door and actually capturing the video and stills of when the door opened. Now the camera takes forever to load. I need to tap “retry or view camera” multiple times to see a live image or video feed. Also once a motion is detected or door is opened the recording has a lag. By the time it records whoever or whatever that passed by or opened the door is gone and the door is closed. Roughly a 10-15 sec lag by the time it actually records. I rebooted the system my router everything. Same thing. Useless. I also had a cox rep come to the house. He switched out the camera and we thought it worked. But of course when he left same problem happened. For being the leader in high speed internet this home security is far from it. One stars bc the light works when I want to turn it on from the app. But even then sometimes the light will turn off and I’ll have to turn the switch on and off for it to turn back on because the app says it’s on but not. Don’t waste your money on their Homelife. You can get a real security system for $40 a month with free equipment.

Update. I have not been able to connect to my cameras for the last few months and have tried everything even changing out equipment but come to find out yesterday that my Apple phone is not supported on the App. They told me once I updated my phone to IOS 12 or newer that it is not supported with the App. I wish I would have known that months ago when I was going crazy trying every option I could to resolve this. They say it will work when they put out there new update for the App but they do not have a estimated release of that yet it’s still in testing.

New update still isn’t working out. Our lights will not respond to the phone app or the base station. When you turn them on, they automatically set to dim even though they were never set that way. When you adjust them, the lights still don’t respond and turn on. The app continually signs me out even though I have continued to allow fingerprint login. And on a side note, the panoramic WiFi from Cox is subpar. Cox really needs to take the time to conduct a thorough review and update instead of tweaks which don’t work and making the app “look cooler”. I don’t care about the looks, I just want my security system to function appropriately.

Total garbage. Don’t waste your money!!!!. I’ve had cox for years so when I bought a house and they offered security cameras I just trusted them. Immediately I realized it was a waste of money. I had a nest camera in my last place and it worked 10 times better than cox’s camera. For one, the nest camera keeps several days of footage you can scroll back through at any time. With cox you only get to record small clips that are saved determined by idiotic “rules” you set. Secondly the nest camera had sound. Thirdly the nest app always worked. Coxs app is very buggy and is often pointless. So mad at cox for selling me a crap product I’m stuck with and have to look at hanging outside my house everyday.

Camera/Video bugs. I guess I need to call tech/app support because my cameras have been buggy in the last month in the app, only connecting sporadically. Deleted the rules and recreated them exactly the same, record when motion is detected, and now it’s recording random clips at random intervals, every day from midnight until my quota of 50 videos is reached, usually by 9 am. I have checked EVERY video clip and there was no motion to trigger the rule. That pretty much makes that function that I am paying for absolutely useless. A break-in wouldn’t be recorded if it happened. Shady characters aren’t being recorded. And I don’t get many visitors or deliveries before 9 am on the off chance that a random recording might catch something. Zero stars would be more appropriate.

Disappointed to say the least( Updated ). I have had so many issues using this app that it’s honestly quite irritating. From devices disappeared and not able to add devices to device failure to not being able to view recordings or stills? I could continue to go and on but it’s useless at this point .... 1 star only bc you have to give a star to rate or review also I have devices on the tablet that do not show up in app and I have logged out deleted and then added app again and nothing.... when our home caught on fire it didn’t alert us of fire it alerted as door tampering ... a break in ... and yes we have the smoke/carbon monoxide detector... if weren’t so close to home to rush over and WE pretty much contained the fire ourselves before fire ever got there. Happy it did alert us and grateful but still this app is junk Extremely disappointed more like disgusted this app is always messed up,can’t add devices on it can not see any stills or video feed always something within the app constantly messed up!!!! Smh!!!!!!

App doesn’t work as designed. We installed cameras, door sensors, motion sensors, door locks and thermostats in August 2018. We have had problems with the app since day one. Even though you set up contacts and rules, only one person receives the notifications. Have had the techs out a few times and they tried setting up the rules at their homes and found the same problem. Even with all the app updates this still hasn’t been fixed. Had a thermostat completely lose the cool function, had to have a tech come out and they had to reset it and resync it back with the central station. The tech couldn’t come out until the next day. Have ordered new thermostats from another company and as soon as they come these are getting removed. Cox does not have techs on call 24/7 and we aren’t going to be put in the position of not having full control of our hvac units again.

Piece of $&@#. The only thing these camera’s are good for is, to take up space on the outside of your home. Cox Cable is a joke for any type of home security. Their cable and internet barely works half of the time and it says a lot when their techs come out to try and fix any type of issues with the camera’s when they won’t come online. I had 6 different techs come to my house to try and fix the thumb nails on my camera views and they told me, we have never seen this before and couldn’t fix it. Cox Cable is a joke when it come to security.

Where are the in app notifications?. I was excited about this app, being able to view my security system while I’m away, but I am less than impressed. There are cameras that I cannot see because they never seem to be connected, I’m getting an insane number of emails and text messages. And things just aren’t functioning the way I hoped. I was really hoping this would be more like the old Ring camera app that I used previously. I much prefer the in app notifications over all the text messages and emails. I also wish the rules were easier to setup. Hopefully some updates will be made soon to enhance this app.

App has changed in the last few months. When I downloaded the app 2 years ago it seemed to be ok, somewhat limited but I figured it would be upgraded. I use an iPhone 12 Pro 256 so I have plenty of power and ram. Lately I have to restart my phone every time I want to turn the alarm OFF and now I have to restart my phone to arm the alarm system. Cox service said “maybe” I should uninstall then reinstall the app but other than that they really didn’t know what to tell me. Also sometimes it will say I have a device not working it it lets me arm and disarm anyway. Any buddy else have this issue?

How did this app make it to production?. I love the home automation wave going on right now and have multiple devices from various manufacturers installed. I installed two home life cameras, two door/window sensors and 1 lightbulb simply because it came as a promotion and was excited to try a new product. I would give the setup process 5 stars as all devices worked perfectly but whoever was in charge of software development torpedoed the whole system. The app is flashy and appealing to the eye but has so many bugs that the whole setup is useless for anything other than watching my dog. Renaming devices works about 30% of the time. The application did not save my credentials during initial setup, I’m not talking about automatically logging in, the app allowed me to log in one time and then completely dumped everything resulting in a call to tech support. Attempting to setup any rules renders the app unresponsive. And the list goes on. Having worked in software development for many years, I would have been fired for putting something like this into production! Also, there hasn’t been a version release since October 23rd! Are they even trying to fix the issues?

One of the worst apps ever created. And I mean that! The app was bad before but this new update.....made it even worst than before and I didn’t that was possible. I attempt to disarm my alarm and now the “new thing” is the “this can take up to 3 mins message”. So we wait...and wait..and wait. And still no change in the status. My alarm is still armed! How is this even acceptable to launch an update let alone an app where we rely on it to secure our house and it doesn’t function properly. My advice is to get out of the home security game and stick to cable before you cost somebody more money or even their life on a subpar system

Very unstable App. I’ve tried to like the Cox Homelife equipment and software, but none of it works. This app, in particular, is as weak and unstable as they come. Every time I fire it up, I cringe. And now, with the latest release, the app has added an inability to save video from CVR recordings to its list of bugs. The app just crashes when I try. I guess I should be grateful to even be able to see any video from CVR recordings because, more often than not, the app won’t even connect to my cameras. Even when I am able to connect and view recordings, they are invariably filled with gaps during which no recording has apparently occurred. Cox needs a serious overhaul of both their Homelife hardware and software. As it is, it is just unusable, and doesn’t provide anyone with what I would consider to be actual security.

Temperature for Sensors. Love love love the app and everything about it. It’s nice to be able to arm and disarm from the app if I am running late and forget. Nice when you have kids running around 😅 I love the customer service and the old app before the update made it easy to see temperature in each room. I can no longer access the temperature for each sensor. Which is by I knocked off 2 stars after the update. It was convenient to see so I Lee what windows to leave open and close to help adjust the heat in each room. Slightly upset about this.

Update has flaws that didn’t exist before. For instance, the app no longer allows you to disarm specific sensors in order to ensure that interacting with them while the alarm is set won’t result in the alarm being set off. The app will ask if you want to ignore those sensors that are already open prior to arming, but does not give you the option to disarm those that aren’t open at the time of arming. This feature was available prior to the update, and made it easy to disable certain sensors prior to arming the system. For example, I used to be able to disable certain window sensors that were closed at the time of arming the alarm for the “night” mode, so that my family could freely open these windows throughout the night without having to worry about setting the alarm off. So please, fix this. Furthermore, although the app allows for certain “routines” to be saved, I think it would be beneficial to have a way that would allow users to create “groups” to arm and/or disarm, making it easier to arm the alarm for night time usage or away usage, instead of having to go and disable every same sensor just like every other night.

Homelife. As for my alarm system that’s the BEST thing Cox has going for them. I have to use there internet really sad. When I signed up with cox I explain my situation with them and told them I could not go over 150. A month they said everything we all want to hear then your bill arrives and everything they told you was a LIE!!!!!! I am going to go with dish yes I will use cox internet cause we have no choice and I will keep my homelife, but cox cable is buried gone I am done fighting with these people. I have basic cable I don’t even have the cooking channel and I just paid 247. for my bill. I hate cox and always have, just one more try nothing has changed!!!!!!!

buggy app and buggy camera. I tried so many times to get this camera to work. I have to keep clicking retry but it never really works. I click take picture and then it says “picture failed” ...but then later I see the picture...even though the home screen doesn’t connect to camera. I’ve restarted the camera and app numerous times. I’m thinking cox could have tested this system out prior to releasing it to the public. I’ve read some reviews and know others are having similar issues. If you’re in need of a security system I’d recommend looking at other companies.

Worst home security ever. This app has so many major flaws. Number one being: when switching in between apps, it logs you out so you have to sign in everytime you want to look at the camera. Taking minutes to log in and reload when you want to catch something live in your front door defeats the purpose of having a security camera. Doesn’t warn you real time when the door is open. It takes a minute or two before notifications show up. Doesn’t automatically record movements. You have to sit there and hit the record button if you want to replay something. Again, defeats the purpose of having a security camera when I have to sit there and watch it to catch something.

Lost functionality with update. iPhone X. With new update, functionality of turning sensors on and off is lost. There is no more toggle, nor swipe functionality on the sensors to turn them on or off. I need this ability because cox stated my dogs would not set off motion sensors because they don’t weigh enough. Well, after a false alarm come to find out it’s how TALL the dogs are. Pretty grimey sales tactic. New app doesn’t allow me to do this through the phone so if I leave the house with the dogs inside and forget to set the alarm from the main console, I can’t set my alarm without risking a false alarm Responding to developer- that’s great I understand how to do that. But to turn off the motion sensors when I leave is no longer an option. So bypassing them is impossible with this update

New bug - sign-in requires app restart. We have been using this app for years, and it meets our needs in general. However, over the past few months, it has developed a new behavior, which is very annoying. This is on iOS devices, and is reproducible across multiple such devices. When you activate the alarm, say, upon leaving the house, it might work fine. However, when you return home and seek to disengage the alarm, the app won’t sign in. You have to physically completely close the app and then re-open it in order for the sign-in to be enabled. This behavior was not present in older versions of the app. I contacted Cox directly to report the bug, but they have no clear mechanism for bug reporting. They only wanted to provide user support, which I do not need. So, I am left with no recourse other than to put it in a review.

Camera Offline-Not Offline. It looks likely this app has a bug with the latest iOS 15.6.1. After updating, one of our four Camera’s appears as “offline” on the main page. Click on it to get to the Timeline and it still shows camera offline at the top of the page. But the timeline is complete. Click on an event, slide the time to Live and voila, a current camera view. Going to the home’s controller shows all four cameras are working. Cox needs to fix this bug and be more attentive to iOS changes.

Decent. All in all the app tends to accomplish what I need. There are times when it seems there is a problem and the problem will persist for a while. Nothing ever too major usually just more of an annoyance. Recently the problem is the “stay signed in” feature seems to be ignored and I have to enter my user / password combo each time I close the app. I really enjoy that I can enter a quick pin when I am signed in to arm and disarm. The facial recognition wasn’t quite doing it for me as it seemed like it would arm and disarm too quickly as though it read the face twice. The support staff is always friendly for Cox Homelife.

Ready to give up. Had the system installed 4 days ago. Camera feed is good, records and takes a pic on command, light turns off and on, door sensor works which are the only reasons I’ll rate this as a 1 star. When trying to set up a rule for notifications the app freezes at the “Do this” step. Never should have let the install tech leave until I was convinced everything worked correctly. He said I needed to read the instruction booklet and customize how I wanted it to perform. “Gotta go” he says. I’ve reinstalled the app numerous times, checked and completed all recent iPhone software updates. Called customer service and received NO help whatsoever. Your guess is as good as theirs. The install location was at a home I only visit once per month in another state so I need the surveillance to work and I can’t easily schedule convenient service visits. Ready to give up and get another product.

App is a joke.. Terrible. I have the camera, sensor, and bulb. The camera works fine can’t say the same as the sensor never notifies me when it moves just says closed all the time also we were just given a smart bulb without any type of hub but I know it works so i guess thats something. App is only good to watch the camera as its always bugging out and doesn’t allow you to create any type of automation or “rules” to allow your camera to record if any motion is detected. How am I supposed to record a dangerous moment like someone breaks in in the middle of the night and theres no automation set to record when motion is detected and theres no rewind button? Like the installer said: this is more of a toy rather than a security system so invest in something else if you actually want a sense of protection.

I HATE this app 😡. I've never written a review for an app, that's how much I dislike this one. I had originally set it to sign in with my finger print but it doesn't work. I keeps coming up as ERROR. I'd have to close the app & reopen it & then sign in normally. Even signing in normally is a pain. I type in my info...ERROR. Try it again (same info)...ERROR. Try it a 3rd & 4th time...ERROR. Same sign in info on the 5th time & it works. When it's bed time, I want to go to bed. Not fool around with the stupid app just to turn off the light. Ugh! Frustrating. I go to look at the camera & it's always searching or cycling. Then the pic is lagging when it finally works.

What happened to this app? Dec 2022. I’m writing to plea with the developers of this app to fix the recent multiple issues. It’s enough hassle to consider cancelling the service and look for a new provider. There are issues with logging in/face id and spinning wheels. I have to hard close the app almost every time I log on, and then log in again. The recordings are now being shown out of time order. Lastly, to see a video maximized you could rotate the phone/screen and now that function seems completely messed up, it shows a quarter of the screen and freezes and cannot be manipulated. I don’t feel very secure with a product meant to make a difference in people’s safety, when all it does is glitch out constantly. What are we paying for?

Pretty Disappointing. You’d think with how advanced Cox seems to be that they’d put better effort into this app. Especially since they promote it in their packages. First off: the app doesn’t save your login data or let you log in fast enough to actually see what’s going on...how does that help me at all with home security? Second: the devices connected to the app always has ‘communication errors’...super annoying. Again..how am I supposed to feel secure with these devices? Needless to say they need to redesign this app completely and make sure everything works before promoting the devices to their customers. No wonder they gave us ours for free 😒

Not worth the money. They are over charging for a mediocre system that is constantly having issues, blacking out, takes forever to load and doesn’t do what it’s suppose to do. I had someone steal an item of my porch in the middle of the night and it didn’t even record them! Basically useless! All you will end up doing half of the time(when it does decide to work and isn’t having system issues) is looking on monitor just to look outside. You can have it set up to record this and that but it won’t. It will record insects, wind, maybe an alley cat or two..bout it! Don’t waste your money. I deserve a refund for the past 3 years!

What a piece of junk. Can’t even sign into the freaking app to use my cameras. If I try using the Cox Wifi app it says enable Bluetooth on phone but every other Bluetooth device I have is hooked to it but it’s not on according to Cox. They need to fix their stuff before they try advertising it for use because it’s a big that you pay $160 for a camera set up and can’t even use it and then they don’t wanna give your money back for your stuff even though unusable that they sold you when you have problems they tell you to contact the manufacture, but my camera is only sold by Cox

Upgrade is bad. The upgraded app is not nearly as good or user-friendly as the old app. Specifically, I use to be able to access my motion sensors from the home screen right where you arm the system but now the new upgraded app makes you go to ‘more’ and then deactivate from there which is stupid. In addition once you deactivate the sensor it doesn’t let you know on that screen whether or not the sensor is on or off. Please move the ability to activate/deactivate the sensors back to the homepage and then have them display whether they are on or off. An upgrade is supposed to be better not worse and easier to use not harder - I’ve had to call support twice now to get help with the new app opposed to never having to call support on the old app. Thanks.

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Works good!. Only had it for a month but it works great so far! Would recommend.

Works well. I have used this app for about two weeks now and it works as advertised. The only little problem occurs when switching between cameras. Occasionally it will freeze up. No biggie. Close the app and re-open and it's good to go.

Cox connect. Works pretty much all the he time. But when it doesn't it's almost impossible to get help

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Fix the update issues!. With the new update on this app, every morning when I open the app to disarm my alarm, the app beeps at me like the alarm is going off. It does not stop after disarming is complete. I am not always opening my app to disarm, though. Sometimes I want to look at activity and I do not want it beeping at me the whole time. Also, I want the option to turn off certain sensors when arming. Bring it back and fix the app!

Worthless. The only reason I have the cameras is because I get a bundle discount on my cox bill....saves me $10 hahaha not even worth the aggravation. Recording‘s are delayed. All I can see is my door closing I can’t even see who came in. Inconsistent. Sometimes they record and most of the time they don’t. There is a limit of 50 recordings per day which, on a windy day, because of the shadow from my tree, I hit 50 by noon. So the rest of the day until midnight I am unprotected. I am paying for the service, it should not have limits... PLEASE FIX IT The app takes waaaaay too long to open. If an intruder got in my house, they would have their hands around my neck before I could even see who came in!!!!!! I also have BLINK and it opens in seconds! And it also has SOUND. No sound with cox even tho it has a on or off sound button.

Swing and a miss.... The security system works good, but this app is crap. It appears they focused on the way it looks, and not so much on the way it works. I’ve had a lot of connectivity issues since installing this new version- both with the cameras and when trying to arm/disarm the system. I’ve even had it tell me the system was disarmed when it wasn’t. I’ve also had it show it was arming, only to error out- leaving the house unprotected. The old version may not have looked as good, but it sure seemed to work better.

Worse than before!. New update is very poor! Alarm doesn’t arm or disarm properly half the time. Sometimes it appears to have armed then when you go to disarm it, you realize it never armed to begin with. Quite frustrating. I’ve had to login multiple times even though “keep me logged in” is selected on in the app settings. Interface was better before. Lots of room for improvement! Please fix ASAP!!!

So slow!. The app is really slow to load and painful to use. Two of the four cameras I have usually don’t load on the app even though they show on the cheap tablet that controls it all, most of the time. It’s takes a good minute or two just for the cameras to load on the screen and going through what was recorded takes forever, so I usually don’t even check. I even quit arming the alarm most of the time because I am afraid that the app won’t work right and the police will get sent out at my cost. This is the worst app I have ever used.

Log in. Never had a problem with the app. Just recently now it wouldn’t let me log in. Finally had to change the password and now every time I pull up the app I have to log in. Previously it would auto sign in. This is very frustrating

Just as buggy as the old version, over it. I really wish they could get this right, and take security more seriously. The app is constantly failing to arm/disarm, reporting incorrect statuses for armed and security sensors like doors, doesn’t refresh when statuses change, etc etc. In this regard the old UI was actually better. Who cares about all the features and settings when basic functionality is still so buggy. Very disappointing to say the least.

Disappointed in APP. Security system is fantastic. COX is an Internet carrier, they really should have a better App. It keeps blanking out and I have to delete the entire app and upload it again and login again. I am so frustrated. Features are excellent, getting the app to work is a whole other story. I do recommend the Cox Security system, I had research many and this is a great price for the equipment, quality and the monthly fee. BUTTTT the app has been a challenge

WHY CANT I SEE VIDEO. This app is so buggy and all around doesn’t work most of the time. Not only does it not even take pictures of the motion like I set a rule as, it rarely even detects motion in the house when there is motion passing the camera??? WORST of all when i want to check my video clips anytime!!! i click it closes down the app i have never even seen a video clip come from this app because it glitches out and shuts down right when you click the button???! UNACCEPTABLE

App doesn’t work half the time. As in previous reviews I don’t get texts when my door opens for minutes later AFTER it happens. I can’t log in to my account and when I can it kicks me out the next time and I can’t get back in. The whole 15 second recording for the motion cameras are a joke. They pick up bugs more so than not so then it fills up the quota for the day so then you have zero recordings. Time to be looking into other alarm systems.

App has issues. We have to reboot our phones every single time after issuing a command to the alarm system via the app (arm/disarm). The system seems operate fine, there is something wrong with the app. As a result we are starting to have very little confidence in the entire app/system. The version used is up to date, looks like they have bugs to fix but don’t seem to be able or willing to do it based on other, older reviews we have read.

Horrible function. One of the worst home automation apps in existence. Poor camera control, wouldn't doubt for a second the whole internet can see in our home. Worse yet, even something simple, like light turning on at "sunset" is beyond the capability or this system. Sunset time hasn't varied the start time since we've owned the system. Actual sunset has changed by almost 2 hours. Do yourself a favor, don't waste a dime on Cox Homelife.

Like the update but bring back silent armed away. In this update a feature was reverted. When doing Armed Away, my mobile beeps for 60 secs I can’t make it “silent”. I tried do not disturb, silent switch on the side of iPhone. In the previous version, it would silently count down for Armed Away in my mobile. I believe Armed Night does the same. Please bring his feature back.

Worst app on my phone. This is the worst app on my phone. Constantly shutting down. “Error signing in” almost weekly. Sometimes daily. Even on a 5g connection has difficulty connecting to router to make any of the adjustments you want to make to your thermostat or other items. When using remotely you never know if it’s going to break so you can’t relock a door. This is extremely unreliable. And if you don’t purchase Homelife warranty cox will charge you to come out and look at the system, even when things aren’t working like you paid for.

Simply doesn’t work after last iPhone update!. Two weeks ago Apple iPhone released their latest of many system updates. Every other App I use worked fine…not Cox Homelife. Weeks later they still can’t make it work. It won’t login correctly. It just sits and spins. Rebooting my iPhone 12 allows it to login, but only once, then the phone has to be restarted again.

Notifications can use an upgrade. As said in the title, notifications could use some SERIOUS upgrades. Not on the notifications themselves being minutes AFTER a sensor or the camera is triggered but, the notification sound. I mean, get real!! It sounds like a regular text notification. If someone is breaking in my house or setting off my camera, I want sirens, everything going off to get my attention. Developers, do something about this!!!

Apple Watch app needed. This app is pretty awesome let me change if I’m home, away, night, and vacation. Only reason it gets 4 stars is because there is no Apple Watch app to control the change in this feature I speak of. You guys should try to work in making a app for the watch. When are you guys going to make a Apple watch app to be able to change moods, lights and door lock.

HORRIBLE. I have had nothing but issues with the service and the app. It never allows me to arm or disarm my house. Within the first 6 months or so of having it we had to have the tablet replaced because the original one crapped out. Our cox internet is horrible as well, which doesn't help Homeland. As soon as my contract is up I am canceling this and finding someone else for home security. A HUGE disappointment and inconvenience this security system is.

Never works. I have many problems with this system. I'm not sure if it's just bad in Louisiana , but I have had the system go out not know it and it was out for months (without knowledge) did not know until cops came to my house to ask me for camera footage when my neighbors homes were broken into. I also have lots of problems with the battery's and when I try to get in contact with technical support, I probably would have a better chance at getting a organ on the donor list.

Convenient, but buggy. I am going to go with the others and say that this is not great for security. Seems so buggy to be reliable. I cannot save changes to contacts. Cannot set rules because I cannot press the button to pick one. A lot of the buttons don’t work especially the save button to save edits.

New update. I like the option for fingerprint login. Thx for that. But the change for turning sensors off and on is ridiculous. It’s a function we use often and you can’t see on one screen which sensors have been shut off. Plus there’s an added click to turn on/off. Plz fix this

Used to be fine but...... I used to have no problem accessing the camera instantly but now every time I try to access it, it takes forever to connect. And I know I’m connected while it’s trying to connect to the camera because I am able to turn the lights on and off with the app while it’s trying to connect. Also, it no longer records a short clip when it catches motion. I have not changed the settings since we’ve gotten this so there was a change made in the application that has stopped it

So disappointed. Wish I would’ve read these reviews before I choose cox. I’ve only had it on month and the app won’t work n I called cox twice last night n once today now they’re sending a tech out tomorrow. I’m so disappointed with the whole thing. I left dish for Cox bcuz they offered home security which dish does not but what good is it if it doesn’t work. They also promised me a cheaper package then I was paying at dish which now had turned into almost double then I was paying for Dish. Not a happy customer 😣

App Loading Issues. Ever since the update four weeks ago I’ve been having issues with the app opening, then loading. Using an iPhone 13 and it appears to accept Faceid but will not complete the process. I have deleted and downloaded the app several times with the same result. Did troubleshooting with Apple and they say it’s not on their end. Did troubleshooting with Cox and they say it’s not on their end.

Update took it from good to bad. The new update made it more difficult to use. I use the app on my ipad at work, but now I can’t use it on landscape mode, so can’t monitor my home anymore. Also, the saved photos and videos are very hard to find. You have to go back day by day to find the on the day they were saved. Before al the media was there with the date it was saved. I hope this is fixed soon.

Love it. I have had Homelife bundled with Cox Internet and cable for two months. The Homelife and app work perfectly. One time my son forgot the password and officers were here very quickly! I love being able to set the alarm from my phone if I forget to set it!

The Last Update. When the app updates the actual Cox Homelife app it glitches me out and ever since I can get on the app to set my alarm. So I have to ask another family to member to actually set my alarm for me. Even when I’m right next to sub WiFi or have cellular connection I would have the app on for 5-10 minutes still not opening or running just on the starting page without any signing in. Is it just a bug or is it my actual phone??

Terrible. Very limited and lags horribly compared to other home automation brands and apps. Takes between 5-10 seconds for the lightbulb (15ft away) to respond after settings are changed. More-so, the camera itself is sooooo slow. By the time it detects motion, any people being detected are out of view and that’s walking straight up my driveway. I have a large truck that the camera sits 3’ above and often times I can pull into my driveway without being detected. In addition, the support for HomeLife is even worse.

Rules Bug. Since Day 1 the app has not allowed me to create Rules. I have reinstalled multiple times and still nothing I have used other devices and it still the same issue. If I try to create rules it freezes the app and I have to force close. Just got off a 40 minute call with IT who were having problems with the app on their end as well lol! At the end the rep asked if I had the correct app installed?! Like how would I see the video from the camera if I had the wrong app? So in other words they don’t know. Hope it works for you.

New update is not great. The new update is very annoying. When I set my alarm through the app, it gives me a beeping countdown. Previously, that sound was only heard when I had the sound button on my phone turned on. Now it’s constant. When I wake up in the middle of the night and adjust my thermostat, upon opening the app I get an immediate countdown beeping while the alarm is set. Not ideal. Please fix this.

Not satisfied. This system always goes off line. We call and they tell us it is our router. Well the router belongs to cox too. Moments later it always connects. Also , it is hard to change the batteries in the sensors . So we had to call and have someone help us open the unit up so we can put the batteries in. Even the repair man said that is is hard to open and left it partially open so next time we don’t have to have help putting the batteries in. Not satisfied. Looking for a new home security system that will stay on.

Anyone else having this issue?. I went to arm my system from the app like I do every night and it says my front door is open. Of course I check and it’s closed. My home base doesn’t say anything is open at all. Now it is saying my front door is closed and my back door is open. It won’t let me arm my system unless I bypass the ‘open’ door sensor, and that’s not a risk I’m willing to take.

This app stinks. Really? It takes upwards of 30 seconds or more to sign in & load the app itself. Oh, but wait if you want to actually see your cameras let alone the activity you were just notified about that’ll take another minute or so. Ridiculous. Are you kidding me? The thieves will be long gone by the time you get this loaded. Get w/it Cox! I’ve given you YEARS to get your app straightened out & be useful. BTW, it also lies b/c you think you’ve turned off your heat or AC, or even changed the temperature but half the time you haven’t even tho the app says you have. What a joke.

Needs to keep up with iOS Updates. App is a mess after the iOS 16 updates. Trying to see a video crashes the app, you have to save the video. Trying to see Continuous Video Recording in landscape format messes up the app so you can't really see your CVR in big format. Please fix these bugs.

Doesn’t work with IOS13. I’ve had multiple issues with this App even before IOS13 came out. Now COX is telling me that the App doesn’t support IOS13 and I will get various issues every time I log in. As of last week nothing works at all and it just tells me I need to continuously reboot my router... It’s ok though they’re “working” on a fix with Apple. Well, while they do that I’m actually working on switching cable and home security companies.

Garbage. I’ve had it for 2 full days and despite a strong WiFi connection, the automated bulb and viewing the camera barely ever works. The door sensor does so that’s nice but that’s about the least of what I care about. I was really excited about having the ability to turn the light on when I’m not home and view the camera whenever I wanted but it looks like I better just enjoy the Contour TV and internet and chalk this up as a loss.

Some thing has changed. For 2 yrs this app was awesome, very easy to navigate and make changes to the alarm system whether home or away. Since October 2018, I have been unable to use this app... Each time I try to log in from my iPhone, the display message is loss communication and suggests that I reboot the router and panel.. The Homelife Tech initially thought that my iPhone was the problem but after failing to log in on his iPhone realized that it must be the software. I’ll give them to the End of the year and if it’s not resolved I’ll have to which to a more reliable system with supporting app ..

Terrible. This is an awful app. It constantly fails to communicate with the system, will not sign either me or my husband into the system even though all the credentials are correct. Have to remove app from our phones and reinstall it each time we want to use it, and even then it’s a 5O-50 chance we will be able to access our system.

Bad design and usability of the app. Don’t know where to start. Is the app designed for convenience and security or just for the namesake? To use the app I have to login every time. To arm or disarm or even just to check the status when I open the app the login screen pops up. After I login and arm the system and if I terminate the app and open again, the app is like login buddy. SERIOUSLY??? It doesn’t remember basic setting that the sensor is bypassed. Even though it’s bypassed when arm the system, the sensor is shown as active instead of bypasssed so I’d have to turn off the sensor and then arm again.

Erratic behavior. Sometimes it works and a lot of times does not work; sign in error is the most common error. This app doesn’t works all the time when we need it. I have it installed in my iPhone and several times it ask me for my credentials, even though I have it set up for face recognition, and when that happens it will not work until I key in my credentials, very annoying. My wife has the same issues on her iPhone. I have the hope that an update will fix these problems.

Amateur Hour. This ridiculous app is in a perpetual state of telling me my front door sensor has been tampered with even though it hasn’t been. So the app and the device that plugs into the wall are forever in a state of alarm with no way to clear it even though they appear to work correctly. And don’t even think about asking the camera to capture any motion. Completely useless.

Terrible. Worst security app I have had. I have been working with tech support on various issues including, not working, spinning and or timing out. Everyday I have some issue and have to reboot the home system and unplug my router. I would not buy the service from COX until the app is repaired correctly. The employees that work for Cox are fantastic to deal with from installation to tech support. COX You have a good platform, just seems the app does not play nice with iPhones.

No restoring defaults or multi step rules. Just installed homelife today and was excited. Frustrated that there is not a way to reset to default settings on the app. Preset rules kept glitching to the point that I couldn’t get through setup, so I deleted thinking that I would set them up from scratch. The app only allows to build single step rules. I don’t want pictures and videos every time I switch modes or anytime to door opens. Unable to set up new multi step rules for my system, so now I’m not even using it and just wasting money!

Dislike. I don’t like the record time of a motion sensor. Once the camera catches a motion, it records for 13-15 seconds, but the motion is still in place after the recording is complete. If there is an incident outside my home and it last longer than 13-15 seconds, then I will never know what happens afterwords. The record time for the sensor should still be recording until there is no longer any motion detected. I hope this gets fixed soon

New update somehow made the App worse?. For the longest time I wished I could record my own video in the app itself and they finally added it…BUT they removed the ability to go back through the video feed and also removed the auto-video clips which were clips that would record automatically when there was any motion. Terrible app! Slow speeds and glitches!

Home security by Cox. Every time me and my friend left our apartment we turned it on to away while we are gone are you got text messages like 10 to 15 minutes later that it was switched to away mode when our dogs were in that apartment we’re moving around I didn’t get to text messages till 5 to 10 minutes later home security by Cox is not worth it Cox does not have good service with their customer service and are with their equipment so if you’re looking for Cox do not get on the security go through another provider

Not bad but..... App has not been update in over a year. It needs to be updated to fix consistent crashing when I switch cameras. Also, not all cameras appear at most times. I like the remote arm/disarm as well as review of door sensor to know when one has been opened and closed. ***Update**** App still crashes a number of times. It would be nice to have a feature that allows a function to change which cameras record.

Junk. The whole HomeLife system is a pile of junk. Half the time the app can’t get the light to respond, the other half it’s between 30 seconds and 5 minutes before the light does anything. Trying to get the Hub reconnected if you change your network name is a joke. Prepare to not have HomeLife for days if you do that. Door sensor texts are often delayed by 20 minutes or more. I now have all my HomeLife stuff unplugged and sitting in a box. I certainly would not trust the security of my home to this system!

New release makes zone bypass more user friendly.. I my last review I asked to return the zone bypass to a more user friendly location as it was in the past. The developer has now moved it under “security sensors” with a swipe and tap for each sensor bypass. Huge improvement! Thanks for listening. Overall the app is pretty good, still looking for an iPad version that works in landscape. Due to the new sensor bypass location I’m moving my rating from 1 to 3.

Wish I hadn’t spent the money. The concept is great, but half the time the cameras won’t load. I’ve had it set to record when there is motion... half the time it lags so it doesn’t get anything or just a few pieces of it. Glad I’m paying a ridiculous amount to have a useless system. The app itself is annoying. It rarely loads correctly, and it takes forever to arm or disarm my system. The thermostat isn’t must faster.