PreFlight Airport Parking App Reviews

Service is good, app is not.. I thought I signed up for an account (I entered all the info) prior to booking a parking reservation. However, once I booked, the app decided not to add a reservation to my new account but as a “guest” reservation. Then, I cannot add the parking pass to the Wallet app (error message). To top it off, I can’t cancel the reservation, another error due to the “guest” booking... coincidence? The cherry on top is a window where economy is spelled “ecomony.” The app gets 1 star but because the service overall is good, they get 2 from me.

Not ready for prime time. New app version took several tries to assign an end date. Pressing enough buttons it finally accepted it. Also don’t like how the app hangs when I need the barcode to enter the garage. Thankfully I found the barcode in the confirmation email. Also don’t like how the shuttle tracker is 5-10 minutes lagging behind actual shuttle location. Useless. Also don’t like the lack of documentation on what to do if a flight is cancelled.

Consistent problems. I run into problems consistently when trying to book using the app. It tells me oops it looks like there’s no internet connection when I am absolutely on the web. It tells me it can’t find my information when on the home page it welcomes me by name. It tells me I don’t have a credit card on file when the only way I’ve ever paid is by the same current and valid credit card. I can understand problems but these are consistent problems. I’ve parked at the ORD location about 25 times and I have these problems at least half the time.

Great App & Great Service. Preflight Parking is very close to the airport, the bus to airport is always waiting by my car when I park (guard at gate tells you where open spots are and then radios bus driver). Upon return I never have to wait more then a few minutes for bus and during late night hours they send a bus as soon as you call. The drivers are very courteous and the lot is guarded. The prices are very reasonable and there is an indoor lot option for a little more $. The APP is super easy to use too. ~Very satisfied Customer Philadephia airport

Updated and still no bueno. I used to love this app when it was the previous UI. The newer one is beyond buggy. Even with the update that happened just today, it still won’t register reservations and won’t process the transactions. I’m not sure if they outsourced their new app to a new company, but it’s pretty unresponsive. It wouldn’t even let me place a reservation through the app. I had to do it in the website. And it still won’t register on the app.

The best service. I have been using PreFlight for many years and there service has always been excellent. I have never had any concerns or problems. It has made this portion of my travels a nice one.

Great price. Very good airport option, they pick you up right at your parked car, minutes to your terminal, easy shuttle drive back to your car. The price is very reasonable.

Two stars until the app is fixed.. The App used to be great for making reservations and checking into and out of the lots. After having to update some credit card info it no longer shows existing reservations and often shows a message about a server error.

PreFlight Parking Garage. Great service (ORD). Very clean and well lit garage. Shuttle service took us right to our air carrier, helped us with our bags. Very friendly drivers. Pick up worked well too. When we returned to the garage we didn’t have to wait for our car we went right to it and exited. We had parked previously at another garage across the road that valet parks all cars only to find a dent in the door (which sent a signal to our phone while on our trip that the car alarm had gone off) but, naturally, “they didn’t dent the car.” They also drove another customers car with a flat tire off the rim ruining the tire. We will only park at Preflight from now on.

Today’s experience. I’ve used this app several times with no problem, but today I had A LOT of trouble trying to get it to accept my credit card information. I had to allow the app to save my credit card info before it would accept it. I do not normally allow that info to be saved. After finally completing the reservation, I was unable to download it to Apple Wallet.

Good app but keeps old reservations. I do like the app. It allows for easy in and out of the facilities as well as helping to see where the shuttles are. What I really don’t like is that it keeps old, expired reservations in its list for a long time and they show up first in the list. I was accidentally trying to use an old reservation today and couldn’t figure out why I couldn’t get in. I had to go back into reservations to make sure I had the right for today. It may not seem like a big deal, but there’s literally no reason to have an expired reservation in the list and it can cause consternation when you’re already in a hurry and stressed. Fix that and it’s 5 stars.

Easy and professional. The staff and drivers are always very helpful. You can get a live person on the phone to help you navigate apps or reservations online, redeem points, or other help. Love the parking ease and the people!

Only works 50% of the time. This app is great when it works. It has been very inconsistent lately. I use the lot weekly and it is very irritating when you can’t make a simple reservation and payment with the App. This week it took my Apple Pay but never made a reservation..... so now I have to go figure out that with them instead of getting in my car and going home

Getting a shuttle from airport takes a REALLY long time. They’re parking facilities are nice. But I don’t think I’ve ever waited so long for a shuttle that picks you up at the airport to take you to the parking facility. After a long day of travel, waiting 25 minutes or more for a shuttle seems excessive. Maybe they only have one or two buses… But I’d recommend they get more. Use The Parking Spot instead… I’ve seen eight of their shuttles while waiting for one of Pre Flights to come by.

Huge improvement. This is a great improvement but needs one thing. The ability to put the Parker card into the Apple wallet. That would make this app complete. Otherwise great improvement. Update, there needs to be contact information within the app for late night/ early morning pickups. This was in the previous release but not in this current version.

Easiest way to park at the airport. Pre-flight is the best! Close to the airport without the hassle. Reliable shuttle from your car right to the door of your airline. And the prices are great!!

One major missing piece. App is pretty easy to use and I like the map showing where the shuttles are. One thing that is very much lacking is the ability to view frequent parker points (ie. dates and amount of points earned)- this used to be a feature and now I wonder if I’m even getting points for each visit.

Pre pay is not user friendly. I travel for work and using the pre pay feature for reservations does not make sense. Now, the charge shows up before my work trip even begins and any overage for delays I need to pay at the exit. Now this is 2 parking charges I need to explain. As a VERY frequent parker, I should be able to reserve the spot and just pay at the exit. I’m frustrated this is the system in place and may consider other parking lot options. I have loved pre flight for about 10 years, but have recently had issues parking inside without a reservation. I’m willing to take the time to make the reservation, I just don’t see why I have to pre pay.

Best parking!. We love parking here when we travel. The staff is always so helpful and the parking is phenomenal. Our last trip my battery died alert sitting in the cold for 2 weeks and the staff quickly jump started my car so we were off and headed home fast!! Again we love this place!

App update doesn’t work. I’ve used this service for several years and the old app worked perfectly. Recently, I was required to make an update while making a new reservation. After several attempts including deleting and reloading the new app, I could not make the reservation. I had to go to the website where I successfully made a reservation. Afterwards, that reservation will not appear on the app even though OLD reservations do. Please fix this.

Bring back the old app version. The new app update has a lot of flaws. It is hard to scan in and out with the dark screen and small barcode. Old reservations stay on the “my reservations” screen even after they have been used, so you have to go into the hamburger menu to get your upcoming reservation. Your next reservation should be on the home screen to easily enter and exit the facility.

Website works better. Please download our app so that we can have all of your data, and then when you use our app, you get so frustrated you just use the website anyway. But in all seriousness this app works so well that I am currently writing this review and the text give it gives me is white letters on a white background. Well done app developers.

It’s getting there. The app is great. Has my reservation and pretty easy to use. I tried to make a reservation today for today and got an error that I need to pick a future date. Went on the web and made the same reservation without issue.

App User Friendly. I've always used PreFlight as my parking destination when I travel. I haven't had any issues, and the entire staff is great. Download the app!

Confusion. Since the update, previous reservations remain in the app and you can’t delete them. There needs to be a way to have previous reservations removed after they are completed

We are unable to find the print button. This is the most difficult and unusual app that I have experienced in my travels. There is no print button and with trying to apply my earned rewards you are telling me I don’t have enough when it clearly shows I have 102 earned rewards and I only want to use 66 points. Please revise your app and make it more user friendly and show more options. This is truly the worst I have experienced. I need to print the barcode but where.......

App is still mostly useless. I have an account and have purchased parking several times via the website while logged into my account. I’m logged into the same account on the app, but reservations booked refuse the show. I enter the confirmation number, it confirms a reservation was found, and the app asks me to log into even though I’m logged in. The next screen just randomly brings me to my settings. Then if I navigate back to reservations, it’s empty. I can’t get around this. So for the time being I still have to print my confirmation and barcode to scan and then make sure I have the print out throughout my travels. The app is only good to track the shuttles.

Helpful app, two suggestions (PHX). I’ve been a Parker at PreFlight since 2007 and love the garage. Two suggestions to make this app even more helpful: allow a photo or text space in the reservation for the parking spot reminder to take us paperless folks even further, and consider numbering the parking spots in the garage for reference so we aren’t wandering about. I generally try to park in the same area but sometimes it isn’t possible and I’ve had to do a little searching to refresh my memory.

Worry Free Travel. Always the best way to travel!! No sooner than you pull in they are at your car taking all you luggage onto shuttle! Drop you off rite in front of your airline! When returning no sooner you walk out the door they are there to take you directly back to your vehicle! Would us no other!! They are the BEST! Thanks Again Colin’s Mom

Terrible App. Parking experience has good reviews but what’s up with this app?? Booked a reservation a while ago then downloaded the app. It is NOT intuitive how to sign in to the app. Login button is buried. Login page doesn’t register the enter key or have a submit button. I have the most recent update. Won’t let me log in and doesn’t show my reservation. So basically this app is useless. Guess I’ll have to find the email with my reservation in it when we arrive.

Great Customer Service. Thank you! Service offered is great, drivers are always kind, courteous, the app is super friendly to use and the best the points Works! The more you use Preflight services the more we saved! Thank you 😃

Disappointing. I have been parking with them for years. Today when I head back home, I discovered that someone run over my car. It is very unfortunate that I just get a new car and just park in there and somebody put a dent on it. The staff that assisted me is not that very knowledgeable as with regards to their procedure. He also admitted that they have limited cameras where you can trace who is the offender. I would recommend looking for a parking area that has cameras all over. I am so disappointed!

Recent Updates. The recent update to the app has absolutely been a nightmare. Since the updates…I cannot make reservations on the app without it completely messing things up on the tail end, AND my prepaid vouchers do not display whatsoever! I have to pull up the email to access the parking. The app is a nightmare! My last two reservations have been disheartening and almost has me to the point of switching companies.

Late night arrival at Boston Logan. My husband and I arrived at Boston Logan airport after midnight on Saturday, January 27. We were so very happy to see a PreFlight van outside the Delta terminal! The driver was extremely helpful with loading all our bags into the van … skis, boot bag, suitcases, etc! At the parking lot he put our luggage directly into our Subaru! Thank you Preflight!!

Great Experience. I called to speak to the customer service person because I was having trouble using my Internet explorer browser versus Google Chrome. The customer service person was very helpful and directed me to use the pre flight app which proved to be a great experience and I look forward to using your parking facility going forward thanks again

Great parking lot. At first I was unsure about parking in an unfamiliar lot especially near the airport. But since the first trial I have used this lot over and over. They are very friendly and kind, I will keep using this lot and you should try it as well.

App almost unusable. Great parking experience here but the app is horrible since the update. It never saves a reservation, making you go to the website, and then the reservation you made won’t appear on the app at all. The old app worked perfectly fine…if it’s not broke, don’t fix it!! Redoing my review to 1 star. Customer service online is completely nonexistent. Even when I make a reservation online because the app never works, it won’t add it to Apple wallet and doesn’t give me an email confirmation either Update: added a star because app does now accept reservations, but no reservation shows up on the app so you have to access confirmation email to get into and out of the garage

Best Ride to the Airport!. I have used PreFlight several times now at different times of the day and have never been dissatisfied! They are very friendly and helpful! They are always right there before I get my suitcase out of the car, so quick and easy. I’ll never park at the airport again!!

I.T. Help needed.. I park at the Chicago O’Hare facility. For the most part, it is convenient and their staff are almost always very pleasant to deal with. When they’re not, I’m willing to give them a pass as I see what my fellow travelers are like. The reason for the 1 Star is simple. You HAVE to get your tech to work! I prepay my parking, often a month in advance. Approx 30% of the time, I have issues entering or leaving the facility and have to get assistance. Even though I have the app, my reservation often doesn’t come up so I have to always print up my confirmation, just in case. This is not acceptable. This is all you do!

Need more info. First time use of preflight. I got the app and I had to call the number to ask about how the coupon works. The app should tell you that amount per day is different then the coupon which means that you did not make a reservation. It would have saved me time instead of reading everything and then having to call. Hoping for a great experience when I use preflight.

2 stars for the app. 5 stars for the service.. Everything about the service is great. However, the app doesn’t show my reservations. It will let me book one; but it doesn’t show up. Have to go to the site to see it. Same issue as another reviewer. Using the lookup by conf # feature, it asks me to login (even though I’m already logged in). Take me to the setting screen, then when I go back, it’s gone. Not very useful.

Reservation Access in App. I love the convenience of being able to purchase parking ahead of time, however, unlike other apps, there is no way to access your upcoming reservations within the app. In order for me to scan at the parking garage, I have to use the barcode from the email that was sent. Wouldn’t it make more sense to have these barcodes available within the app? There is a whole section in the app for reservations, but it never shows anything that I have purchased. I really hope this gets fixed in a future update.

Booking. It is not iPad friendly. I had to use my phone to make a reservation. Also I can’t change my credit card to be the primary choice.

Force Close. While making a reservation, it automatically closes me out. I’ve used the app many times before, but now it’s not working properly. Mainly when I’m about to pay for the reservation.

Good shuttles, inconvenient Parking deck. I’ve used the parking garage 5 times at Ohare. The shuttles both ways are clean and on time. However the parking garage use is less convenient. I always park on the top deck and have to scan my way onto each deck while going up and coming down. Doesn’t make sense since the top deck is the cheapest option.

Functional app. Easy to navigate and secure. Never had an issue using the mobile pass entry and exit. I’ve modified reservations without any issues.

Not showing the reservation.. I love preflight. They offer good parking service in a decent price range. However, when it comes to their app, it needs a significant change. Every time I enter the app, the app never shows any of my reservation. It shows an empty white screen. No matter how I try, I was not successful. Developers should update this app because I choose other parking lots more frequently because the app is not working while every other app works. I’m running the app from Iphone 16.

Easy to use until time to pay. I had a reservation setup and added the card I wanted to charge on. App would not take it. I again added the card information and again it errored out. My only other option was to use Apple Pay. I did that and selected the same card information and it works fine using Apple Pay. I don’t know how I could have proceeded if I had not had Apple Pay. I don’t travel often but I seem to remember there was a system glitch last time. I like the location and convenience of the parking but not fully impressed with the Application. Needs more work.

Does Not Show Reservations. I purchased parking for an upcoming trip. The app will not pull up my reservation. It just shows a blank page. I have signed out and back in, uninstalled and reinstalled the app itself, and still nothing. I reviewed my credit card and the website to verify everything went through. The website was fine; however, the App needs work.

Not worth it. The app doesn’t offer anything that can’t be done in the mobile browser. It is also quite buggy - the app says I have rewards points, but asks me to make an account to access them. Also, the reservations take a second to load after they are made in the app. I’ll just stick to making the reservation on the website and adding the pass to my apple wallet.

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Start time. App won’t let me reserve parking AGAIN! Seems to rarely work

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Expeditious and Efficient. Quick and easy to use and generally very little problems getting to and from the airport.

Where is my coupon discount. Talks about coupon discounts. You receive the coupon but the website will not accept the coupon. Standard scam. This customer is not happy at all. Everyone that has this same experience will remember this scam and make a point to use any parking service except this one. I know I will.

Not enough shuttles in operation. I have been using Pre-flight for a while and service was decent but lately I have to wait for the shuttle for as long as 1/2 hr and by that time there are so many people that the ride becomes uncomfortable. Service is horrible at this time!!

Excellent. Always very professional and excellent service. Thank you Pre-Flight for making my holidays easier!

Preflight Parking Hobby. I’ve used this service the last 3 years for both business and personal travel. It’s just like the garage parking at the terminal, but much more affordable. Shuttle vans are always timely at garage and terminal pickup.

Slow to load. The last time I pulled my confirmation into my wallet it did not load. Had to get a ticket at check in instead.

Still 5 Stars. Started using PreFlight in 2015 and have enjoyed it since, especially with the ease of using their App. Highly recommend them.

Not user friendly app. Difficult to change time on the app!!

Only two things missing. I like the app but I wish it supported touch-id and had instructions on how it supports Apple Wallet.

Like. Hope it is as good as it seems. My first use of this service.

Long wait time after an international trip. Credit card machine is not working long time waiting for payment

Unstable. Every time I use this app, I don’t know whether or not it will log me in. Both the web site and this app are unstable and generally take several attempts to login.

Horrible upgrade. I wish i could give it zero stars. After the upgrading the app to the new layout none of the reservations show up. You can only browse them on the web or in the email confirmation.

Good Service. Good shuttle frequency. Close enough to the airport. Best price offered. Hope they won’t be unreasonable like other parking companies once the have their desired popularity.

Crashing continuously. I’ve been trying to use the app today and it constantly crashes immediately I try to launch it. I also noticed the app name is now “PreFlightTest” so it looks like the wrong version was deployed? I reinstalled and still have the same issue. Main difference between now and last time I launched is that I upgraded my os to iOS 16. Also, it randomly stopped showing my existing reservations. I have to pull up the confirmation email to enter/exit facility. Leaving review here as my support email bounced back. App team pls investigate. Thanks!

Great service, easy to use app. I love Preflight. The app is easy to ves but better yet is the shuttle service. The wait is always minimal and drivers are courteous.

Seamless and courteous. This was easy, affordable and worked out great. Everyone was very courteous and friendly. I’ll use them whenever I can.

Pre flight. Have used pre flight many times always have been great, now with the app it’s even easier and faster! Love it

Makes parking at Preflight even easier. Great easy to use app, combines everything you need. Reservations, Coupons and no tickets. Nice

Preflight Parking. Super easy to use application. Folks are friendly. It’s affordable and we come back to them every time we travel.

Charge Card. Wouldn’t let me change my charge from old card to new card

Credit card information. The app once saves the credit card information, does not allow you to remove or delete the credit card information in the system. It is very annoying. I called the customer service and they were most ruse and least helpful.

can’t open the app. Used to love this app…now it won’t even open on my phone. I have updated the app, uninstalled, reinstalled…whatever “bug fixes” that were supposed to happen, didn’t happen. I have the latest iOS and newest iPhone pro. Please fix this!!!

Lousy re-design. The previous version of the Preflight app was simple, intuitive, and never failed. The redesign that I downloaded a few days ago is confusing and seemingly adds no new capabilities. Preflight, I don’t know what company you hired to do this app development for you but it’s a major step backwards.

Very sporadic. Since updating, and even a little before the new format, the app has been very sporadic in whether it works or not. Often time freezing and not allowing any functionality. I use it because I have to, but it has a lot of bugs to work out.

Version 3.0.0 also takes 3x as long. New version 3.0.0 is definitely updated…not exactly for the better. It takes three times as long to set a reservation. Preflight is great! But your new app is terrible.

Very convenient. Easy access, very secure, very friendly, good pick up and drop off timing, very clean and professional

Charging stations. Need to upgrade charging stations to level of Park N Ride international. Should t have to provide own cable.

Well done. Friendly - quick - efficient. We always use them.

App update. Love the actual service from Preflight but the recent app update has made it 100% useless. Can’t book or view my parking pass. Must use the website now.

App is worse. Please revert back to the older version of the app. You are going to loose a lot of business your new app does not work at all. Weird errors!! It is big disappointment, whoever built it did not know what they are doing!! Thanks Pavan Abraham

Credit update Poor. The app does not allow you to edit or remove old cards. This feature needs to added.

Great Price. I had used them before and will use them again...easy pick up and drop off!

Great Facility. Website makes it super easy to arrange for parking for O’Hare. Their people are great to work with as well getting to and from the terminal.

Easy. Efficient, friendly service.

Parking. The parking is always safe and clean. The vans are so very frequent we never wait more than 5-10 minutes. Parking rates are better than on the airport.

Love parking here!. Clean and safe facility; staff is very courteous, pleasant and professional. No waiting half hour or more if you miss the shuttle. Close to the airport. It’s always enjoyable parking here.

App doesn’t function properly. App lets you make the reservation but then you never get the reservation to show in the app. Also no confirmation email is returned when you make the reservation in the app. I’ve even called preflight and they didn’t have much for answers

Great Offsite Parking. Great parking for outside or covered with cars leaving every few minutes. The App is super easy to use

Easy to use. Quick was able to input all the numbers with the pop-up phone key pad. Took me 3 minutes max. Added to apple wallet.

Best off site parking. So glad we tried PreFlight years ago and staying with them. Always helpful and always the shortest wait for shuttle.

Happy. Very good service, always booked when I’m traveling

Easy, Quick. I’ve always had great prompt service, no problems ever, love how easy and competitive pricewise it is.

Cattle call on the ground. The service has become crap at ORD. Don’t waste your time or money. There’s plenty of other options. I waited for over 20 min for a shuttle at 5:00 on a Wed afternoon (ie peak time) and they gave the excuse of ‘traffic’. Funny how I watched their competition pass by multiple times while I waited for their one shuttle. Also, they removed any contact/phone numbers from their app so we can’t call... don’t bother.

Very convenient. I’ve parked here before a few times . Very convenient and easy in and out.

Coupon. They gave me a coupon to use however they said it was invalid and it was certainly within the May 6, 2018 to July 6, 2018. Hmmm

Always on time. Excellent customer service, drivers are very helpful and polite

Easy pezzy. Simple cheap great shuttle service, great people working at car park I don’t know how you can do better You guys rock

Terrible “update”. Version 3 is just awful. Basic features like Reservations no longer work. Can no longer access coupons in the app. Only good for paying street price without having to pull out your physical credit card.

Card Scan Feature Isn’t Good. Should be any easy feature to program to work well. Trying to scan Amex - no joy.