UHC Student Resources App Reviews

Allow ID card to be added to apple wallet?. I think we should have an option to add the Insurance Id card to apple wallet. Please check it if possible.

Terrible App From A Terrible Corporarion. I was invited to download this app to access my ID card. It's frustrating enough to have to reapply for the student insurance twice a year and wait for weeks to get a legit ID card sent, now throughly UHC's new "go green" policy I can either print my ID card on regular, flimsy paper or use this poor excuse for an app. It barely has any options and keeps taking time to load then kicking me back to the last page. I'd also like to know why there's a "go green" effort yet any coverage appeals must be printed out and mailed to corporate headquarters. Oh yeah, that means there's no electronic paper trail and they can ignore appeal. Another corporation looking out first, foremost, and only for their bottom line and not the well being of their paying customers.

Need id card in my iPhone wallet. This app does allow you to view your digital id, which is a pdf file. But it's 2021 now! We need to add it to our iPhone Wallet!

App designed by a 5th grader. App constantly crashes. App will not log in or save any information for a login. App will literally deny you a request to login in even when you enter all the information correctly.

Sensible navigation. UHC patient portal application effectively provides information through a simplistic graphic user interface.

Why so terrible?. This app is awful. I would give zero stars if I could. Always crashing when trying to log in to find some health support. And if you are lucky enough to open it, good luck finding a member covered by your student insurance. Map take forever to load and surprisingly, there isn’t an easy search platform for specific info - you need to scroll down the whole thing if you want an X-ray clinic, for example!! It’s a joke the way they treat health insurance for students. Starting with the app.

Worthless. Can’t login. This app is actually worthless. Waiting for the dev to reply contact our dev. Which is honestly hilarious when you think about it. You’re customer support is horrible. Don’t bother downloading because it’s useless.

Borderline Unusable App. This app is so far behind its competitors. Switching from BCBS’s Sydney Health app, it was quick and intuitive. UHCSR’s app froze up several times during the sign up process, and is hard to navigate even once you’re through. Cannot recommend this app but there is no better alternative. Please do better UHC, you make a ton in profits annually the least you could do is make healthcare more accessible to people.

Terrible and slow. This app takes forever to login and forever to access even the home page. Every single time I tap the home page I am greeted by a wait nearing a full minute. Even if I am trying to return to the home page after viewing One other page! It’s so awful! I’m so frustrated!

Login doesn’t work. Login doesn’t work- physical website is clunky and times out. All UHC student tech resources seem to be completely useless. What a great way to get students excited about their healthcare. Very disappointing.

Literally Does Not Work. Running it on a fully updated iPhone 12 and it literally doesn’t work. Won’t go past a never ending load screen on trying to log in. What’s the point of an app that doesn’t open?

Useless. The app doesn’t even let me open my insurance card. That’s the ONLY thing I need this app to do, but it’s designed so you must select your card from a drop down, which you can’t see. Maybe they’ll fix this soon, but right now, this app is basically useless.

Bugs & crashes. App is great when it works. More often than not it crashes or freezes. Need major improvement.

Awful. You can’t open any of your explanation of benefits. It just glitches out.

Can’t even login. The only review I see is that a member wasn’t able to access their card through the app, but it won’t even let me sign in. Will this ever be updated?

Can’t view insurance card. Why have an insurance app that doesn’t display insurance card?

Support Wallet. Hi, please support Apple wallet which is more convenient for us to use

Useless. The care finder doesn't work, the app has zero functionality. Anything you'd need to do must be done in a browser

Terrible. This app is absolutely terrible. Everything is slow and nothing works. The same problem as the website. Whoever designed this app and the website needs to be fired. If almost every review is one star and everyone says it is bad, then that means it is very bad.

Technical issues. Appreciate the easy access to my ID, but it does no good helping me finding providers. Always says "your search returned no results". I always have to sign in from a browser to find doctors. So complicated!!

At doctor's office app won't work. Today I am at the doctor's office and it will not let me sign into the app. I tried over 50 times (not exaggerating). It wouldn't load or even say that I had put in the wrong password, or that there was an error. Hours later it still will not let me in. I used the app a week ago to request a physical card and had issues logging on (it took a few tries of me typing in the exact same password). Not like today though.

Login Broken. When logging in, it redirects you to a page saying that your login is being authenticated. It will remain like this indefinitely. If you hit done, it brings you back to the login screen and attempting to log in again repeats the process.

The worst app that I have ever used. The app is taking forever to just log in after login is it so slow. You can’t check any information, if you wanna something it crashes

Useless. It’s actually surprising that a major company has an app this terrible. You have so few features, and you’d be better off in EVERY sense of just logging into a browser than ever using this app. I don’t even know what it’s supposed to be for. It just goes to show that United Healthcare really doesn’t care about their student plans. Because I honestly think this app is worse than many solo-developed apps on the App Store.

Can’t See ID Card. The app just stopped working. You can’t see your IF card which is basically the only reason to have this app. You also can’t see your benefits. So what’s the point of this app? Someone needs to fix this ASAP!

Wish it would save login. App is fine. Mostly does what we need but despite clicking the “remember me” button I have to renter my login every single time. This has happened on both my wife and my phone, and through two devices each

Why create this app? For what purpose?. This app contains nothing

Login does not work. When trying to log on to your account through the app, an error pops up saying “your browser doesn’t support this type of page” or something. This happens on any type of phone, doesn’t matter. There’s no usefulness in an app that doesn’t work to begin with.

Useless for claims.. You cannot view claim status. Or EOBs. Or claim letters. All you can do is check accumulators and view your ID card.

This app gave me liver cancer!. I never write reviews, but... I cannot stress enough how useless this app is. It freezes with the simplest tasks. Dont't put any hopes on this app because you will be disappointed. I am so angry at how useless this app is. The company hasn't changed anything in the past couple of years judging from the continuous terrible ratings it keeps receiving. Save time and use their clunky almost-obsolete website. At least they sorta works.

Stop scamming students with broken app. Fix it so I can look up which doctors I can go

Terrible app. Not helpful at all and hard to use it if you need it.

Evil and nonfunctional. I have successfully used this app twice. I have TRIED to use this app about 30 times and not been able to log in- no problem logging in from the browser. I kept thinking I was forgetting my password. Nope. It's an app that will literally make you question your own sanity. Insurance is bad enough. Get computer access and log in that way instead.

Useless. This app does not have any features on it at all. Like zero. You cannot see your ID card, find providers, view insurance info, NOTHING. Do not download this app.

Can’t even login. I’ve tried to install it both on iPhone and iPad and the login doesn’t work on both platforms. Just wanted to mention that, according to Section 16 of the Certificate of Coverage, United Healthcare states that the user will be able to use this app to access their ID cards, find claims, etc. I guess they’re stating the false and we’re paying for a service that we don’t get

Provider Search has no results. The reason I looked for this app is to make in-network provider search. However, the search is not like whats on the webpage, in the app you would have to choose the specialty (e.g. urgent care non-hosp) then YOU HAVE TO log in either a doctor or facility name! Haha if i had known either a facility or doctor name I WOULDN'T need to do the search! I hope this can be resolved to create a better provider search on the go.

Terrible. Just want to see the people who designed this garbage

has Potential!!. Allow this app to use (( Passbook )) Feature!!!!

Utter Disaster. Won't even let me log in. Not really sure what the point is.

Funny. My my you guys made the owner of the app rate his own app 5 star. It's not easy to create an app anyway. That's the reason am rating it 5 star. 👍🏾

Easy to use. Makes it easier to keep track of my claims. Thank you.

Don’t use this at all costs. This app is absolute trash. It takes 30 seconds to process any button you click on, crashes every 5 seconds..... literally making it impossible to set up or even use your insurance information to get care. My 14 year old cousin built an app with an entire front & back end that runs 100x better than this. What an absolute joke. Wish I could give this ZERO stars

Does not work. I can’t even login to my account! What I suppose to say more?

Shuts down. It glitches!! You have to redo everything again for registering or signing in!

Great app!. Great app for viewing and sending my insurance card and being able to view in network providers around me by just selecting a specialty! Very easy to use!

Worthless!. It's stupid that I have to login to see my healthcare ID card, the one thing I want this app for. The authentication is Hellish! I was on the phone with a nurse who needed my card info. I said ok, opened the app, HAD TO LOGIN. Failed over and over because I couldn't remember my password and had to HANG UP ON THE NURSE so she could get back to work with a promise I'd call her back. I reset my password, then found out that UHC sends a new password in the clear by email (bad security!). Then logged in but had to reset my password before I could continue, only to find out the password I had entered before was correct (because of the stupid "can't be the same as your previous password") but didn't work because who knows why? When I entered a new password I got "old password doesn't match our records." BS. It's the one you just sent me. Tried again with the same result, then gave up. Nurse called me back and said she got my info by jumping through a few hoops - she got it faster than I could! I will never use this app again.

Cannot see insurance card. The most important feature is unavailable. Huge disappointment.

This app needs a total redo. It is very bad and it is basically useless, I think it needs a new total update… Also they can add the ability to add your insurance card into the Apple wallet which will make things way easier.

update broke the app. this app was great and accessible but ever since it updated i can no longer log in or access my information. i have to use browser to check everything now :/

Cannot login anymore. After latest update cannot login, when logging in, it opened a pop up and you can authenticate and it sends the text and everything but then after you click confirm it hangs on a window “you are being authenticated” and it never goes away. If you click done at the bottom it just redirects to login again

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Does not work. I can’t even login to my account! What I suppose to say more?

Doesn't work. The app just doesn't work. It won't let me login. I even tried changing my password and it still doesn't work.

Terrible and slow. This app takes forever to login and forever to access even the home page. Every single time I tap the home page I am greeted by a wait nearing a full minute. Even if I am trying to return to the home page after viewing One other page! It’s so awful! I’m so frustrated!

4.6 ?!? Satisfied?. How can a person satisfied from this app.. You cant sign in You cant get in You cant You cant And always shut down

Horrible. Can’t even log in. The log in page is broken

Doesn’t work. Worst app, worst software engineers created it. You cant tap sign in, its non functional.

Awful app. Awful company. What would you expect?

Cannot see insurance card. The most important feature is unavailable. Huge disappointment.

At doctor's office app won't work. Today I am at the doctor's office and it will not let me sign into the app. I tried over 50 times (not exaggerating). It wouldn't load or even say that I had put in the wrong password, or that there was an error. Hours later it still will not let me in. I used the app a week ago to request a physical card and had issues logging on (it took a few tries of me typing in the exact same password). Not like today though.

has Potential!!. Allow this app to use (( Passbook )) Feature!!!!

It’s entirely unresponsive. App opens but you can’t click sign in. Useless

Stop scamming students with broken app. Fix it so I can look up which doctors I can go

Unacceptable. Should be more simple you have many things without meaning. I think i need to take course to understand your app very bad

Useless for claims.. You cannot view claim status. Or EOBs. Or claim letters. All you can do is check accumulators and view your ID card.

Don’t use this at all costs. This app is absolute trash. It takes 30 seconds to process any button you click on, crashes every 5 seconds..... literally making it impossible to set up or even use your insurance information to get care. My 14 year old cousin built an app with an entire front & back end that runs 100x better than this. What an absolute joke. Wish I could give this ZERO stars

Terrible app. Not helpful at all and hard to use it if you need it.

Login does not work. When trying to log on to your account through the app, an error pops up saying “your browser doesn’t support this type of page” or something. This happens on any type of phone, doesn’t matter. There’s no usefulness in an app that doesn’t work to begin with.

Terrible App From A Terrible Corporarion. I was invited to download this app to access my ID card. It's frustrating enough to have to reapply for the student insurance twice a year and wait for weeks to get a legit ID card sent, now throughly UHC's new "go green" policy I can either print my ID card on regular, flimsy paper or use this poor excuse for an app. It barely has any options and keeps taking time to load then kicking me back to the last page. I'd also like to know why there's a "go green" effort yet any coverage appeals must be printed out and mailed to corporate headquarters. Oh yeah, that means there's no electronic paper trail and they can ignore appeal. Another corporation looking out first, foremost, and only for their bottom line and not the well being of their paying customers.

Terrible. Terrible platform. Just switch it to the main app. Almost unusable

Terrible UI. Better download the id card feon the website and keep it closer, this app is buggy.

Worst app I have ever used. Extremely buggy and slow.

Awesome app. This app is awesome, easy to navigate.

Terrible. Just want to see the people who designed this garbage

Does not work. This app literally does not function. I am a paid in full policyholder with valid log in credentials and this app never gets past the log in screen. Useless.

Outdated app. Worst app and service ever

So slow, impossible to even log in. As title reads

Please update this app. I can't even use my account! The app doesn't work at all, I can't even log in. I have to go online on a browser to find providers and to log in.

App won't login. Never get past login screen. Easier to just keep a picture of your ID card on your phone.

This app gave me liver cancer!. I never write reviews, but... I cannot stress enough how useless this app is. It freezes with the simplest tasks. Dont't put any hopes on this app because you will be disappointed. I am so angry at how useless this app is. The company hasn't changed anything in the past couple of years judging from the continuous terrible ratings it keeps receiving. Save time and use their clunky almost-obsolete website. At least they sorta works.

Not working. Sign in took 5 minutes to verify and then failed.

Provider Search has no results. The reason I looked for this app is to make in-network provider search. However, the search is not like whats on the webpage, in the app you would have to choose the specialty (e.g. urgent care non-hosp) then YOU HAVE TO log in either a doctor or facility name! Haha if i had known either a facility or doctor name I WOULDN'T need to do the search! I hope this can be resolved to create a better provider search on the go.

App designed by a 5th grader. App constantly crashes. App will not log in or save any information for a login. App will literally deny you a request to login in even when you enter all the information correctly.

Technical issues. Appreciate the easy access to my ID, but it does no good helping me finding providers. Always says "your search returned no results". I always have to sign in from a browser to find doctors. So complicated!!

Shuts down. It glitches!! You have to redo everything again for registering or signing in!

Can’t view insurance card. Why have an insurance app that doesn’t display insurance card?

Awful. You can’t open any of your explanation of benefits. It just glitches out.

App doesn't work. Downloaded this for my schools health insurance and It doesn't even work. After the initial loading screen it just stays on a blank white screen.

Bugs & crashes. App is great when it works. More often than not it crashes or freezes. Need major improvement.

The worst app that I have ever used. The app is taking forever to just log in after login is it so slow. You can’t check any information, if you wanna something it crashes

Utter Disaster. Won't even let me log in. Not really sure what the point is.

Cannot login to account. I enter my account number and password in this softerware. It cannot login. However, I use the computer to login, it is work.

Completely useless app. App doesn't allow you to search for providers, as claimed. Instead, the search page states: "no provider information available." Worse still, the display ID card option doesn't work AT ALL. Useless. The 5-star review must be a UHCSR employee, as this app is completely non-functional. What a joke.

Login doesn’t work. Login doesn’t work- physical website is clunky and times out. All UHC student tech resources seem to be completely useless. What a great way to get students excited about their healthcare. Very disappointing.

Great app!. Great app for viewing and sending my insurance card and being able to view in network providers around me by just selecting a specialty! Very easy to use!

Support Wallet. Hi, please support Apple wallet which is more convenient for us to use

Funny. My my you guys made the owner of the app rate his own app 5 star. It's not easy to create an app anyway. That's the reason am rating it 5 star. 👍🏾

Not fair. All your other apps are designed and updates to the latest features, but the poor developed app lacks everything. PLEASE UPDATE to iOS 11 and iPhone X

Easy to use. Makes it easier to keep track of my claims. Thank you.

Why so terrible?. This app is awful. I would give zero stars if I could. Always crashing when trying to log in to find some health support. And if you are lucky enough to open it, good luck finding a member covered by your student insurance. Map take forever to load and surprisingly, there isn’t an easy search platform for specific info - you need to scroll down the whole thing if you want an X-ray clinic, for example!! It’s a joke the way they treat health insurance for students. Starting with the app.

Evil and nonfunctional. I have successfully used this app twice. I have TRIED to use this app about 30 times and not been able to log in- no problem logging in from the browser. I kept thinking I was forgetting my password. Nope. It's an app that will literally make you question your own sanity. Insurance is bad enough. Get computer access and log in that way instead.