MyCigna App Reviews

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Doesn’t save login info. It’s a bit archaic these days to have an app that you have to physically input a password every time. There’s no Face ID option. I have to go into my phone’s password storage each time and search for Cigna to pull up what my password is, and it’s frankly just kind of a time waster. Especially as the mobile website will fill in the password automatically (although, I have to submit to two-factor authentication when I go that route, despite having already checked the ‘remember me on this device’ box 🙄). Also, you can’t pay your premium or bills on the app! That’s… ridiculous. After wasting my time hunting fruitlessly on the app for a way to pay, I went to the website. Makes me wonder why there’s an app at all! That said, the app is set up in a user-friendly way. I like the way “find care” part is divvied up to help you determine the best option for your current situation. But last week, while attempting to set up a virtual appointment, I ran into a bug and couldn’t complete my registration. I had to start over completely on the website. Which, again, just wasted my time and irritated me. How does this app have such a high rating?

Missing several core functionalities. I rarely think to leave a review for an app, but the Cigna app is uniquely bad enough that I am. This app used to be able to store my password but now it makes me re enter my password every time. Even my banking app is able to enter my password with Face ID so i’m not sure why Cigna isn’t able to use the same functionality even if there is sensitive information on the app. I used to teach coding to elementary aged children and am beginning to wonder if this app was a child’s school project. Worse yet, when I was at the optometrist recently I noticed that when I click on the section that is supposed to show me my vision coverage, I am instead shown my medical and behavioral health coverage. How can I verify that I am getting the rates I am supposed to get from my doctor if I can’t access this information on the go? I’m pretty sure I got ripped off on my purchase of contacts because of this.

Constant issues logging in. Randomly seems to decide your password isn’t valid. Then you try to reset it and then struggle to find a password that it will actually accept. Then you find one but instead of confirming it’s been reset, it gives you a pop up telling you it can’t be requested at this time. Great process. Then you try to reset it all over again to only tell you the password that it wouldn’t accept previous, actually did apply and work but it gave you a bad pop up message. Now you’re finding another ridiculous password to create because the app can’t successfully give you correct messaging when you finally do put in a password that it should accept. How about facial recognition? I’m sure Cigna has a few bucks saved up and can splurge on this new feature that’s been around for like 7 years. Unbelievable.

Worst app ever. My medical is covered under my husband and I have dental. This app can’t handle that. I have to have 2 userids one for each because the app is too stupid to handle that. And I can’t use biometric recognition because the app only allows for one and gives me an error for the other. Dependents can’t see their medical IDs…only the subscribers ID. That’s not useful when the ID is different for each person. You still have to mail in claims. You can’t submit them through the app. I can deposit a check through an app. You’d think taking a picture of a claim would be easier. You can’t download the form from the app either. If a claim is denied (which everything gets denied after July) you can’t see why. It tells you to call. This app is totally useless for anything other than checking your deductible.

Update Information on App. I have used this App several times this week to try and find doctors in my area for what I’m needing. What I have noticed is the information on some of the doctors in the category I was looking under had out dated information. There was one under the wrong kind of doctor he was, which when I called to get an appointment, and they told me he doesn’t practice in that area I needed and never had, I felt stupid for even asking. two other doctors were not even in practice in my area any longer. Several had moved to different locations and even a couple of them moved in with another practice awhile back. Please update the information that you put out often for us to see. I had to call 4 different doctors to finally find a correct one with the correct information with it.

It’s “okay”... when it’s actually working. For the last month or so, none of my claims appear in the app. It’s bizarre - I have many many medical claims from the last 180 days, yet when I try to view them in the app, it says “You have no claims in this period.” I then go on the Cigna website and can see all the claims, some of which were processed only a week prior. It’s like the app can’t connect to their database for some reason; it’s really bizarre and makes the app next to useless. Furthermore, it’s 2021; there should be a SIMPLE, automated, electronic secure system with which us CIGNA customers can submit our claims. There isn’t - they still demand that people physically mail their claim forms in, which is time-consuming, error prone, and wasteful. Get your act together, CIGNA; you’re supposed to be among the higher-end providers in the US. Start acting like it. I do know a ton of recruiters have reached out to me recently trying to fill technical positions at CIGNA (I’m a software developer), so hopefully they recognize and implement the critical features that remain missing from their service.

MJM. Love this app! My favorite part is that it makes it so easy to review recent claims: I can choose parameters for what I want to review. For example, I can choose to review only medical claims for me in the last 30 days. Or I can review only dental claims for my daughter within the last 90 days. I can further specify only paid claims, or those that were denied, being processed, being appealed, or have been adjusted, etc. I also love that I can "Live Chat" if I have a question. Three suggestions for improvement: 1. Make "Live Chat" available 24/7 (or see #2) 2. Allow me to send a message/ask a question to be answered by customer service via return message the next day. 3. Allow me to see status of requests for pre-certification/preauthorization. For example, after my doctor submits a request, I'd like to be able to see if it was received, if it's under review, whether or not the request was approved or denied, and the reason for that decision. Thank you Cigna!

Hearing aids. I have been a Cigna member for many years. The company has been prompt paying many medical bills for me; however, I have a recent issue with Cigna about reimbursement for hearing aids. I purchased hearing aids from Costco on July 9, 2020. It is now October 30, 2020. Before my purchase, I contacted Cigna and was assured that the out-of-network was covered. The hearing aids I bought were less than half of the price that I’ve paid audiologists in the past. I have received many promises from Cigna customer service representatives that the claim is being processed. I have sent them eleven pages of documentation for this claim. Three months have passed with no refund. No one will give me the information to contact a supervisor in the claims department. I have contacted an attorney and will be filing a suit in Small Claims Court to be reimbursed for my Cigna approved hearing aid purchase.

I just want to see my card. My coworker also has this issue and it’s been happening for over a year now. I login and try to see my ID Card and it says “you don’t have a dental card” there are no other options. If I switch to see my boyfriends card it comes up. My coworker has her, her husband and two kids on her plan and can only see one of their cards. Last time I contacted support they said it was because either my app or account had been updated and to wait 72 hours and try again. It was and is still happening a year later. Both cards are visible if I go through the browser on phone or computer. This is literally the only feature I have this app for and it doesn’t work. You seem to care more about your app reviews so maybe you’ll fix this finally since I’m leaving one star.

Poor and misleading “Find Care” feature. I have encountered multiple difficulties attempting to find care through this app. When I first tried to find a Primary Care Physician, I was turned down by a few people who were not accepting new patients, even though the app said they were. I have recently been searching for a Physical Therapist, and there is no way to filter for care providers other than the general title (i.e. “Physical Therapist”). I called one that was listed as in-network and accepting patients, but was denied because the app failed to show that the Physical Therapist was actually working for a women’s only hospital, specializing in one practice, and not even in my network (I would have needed an additional subscription). I tried using the “Chat With Us” feature and got nowhere. It ended with the Cigna assistant sending me an email of possible Physical Therapists near me. This did not help at all, because the list included Physical Therapists I had already called and been denied care from due to specifications that were missing from the app (which I had already told the assistant multiple times). Really hoping that this can be addressed. I use the app because I do not know if there is another way to find and get care through Cigna.

Worst app ever!!!. This app is terrible. I can’t even get my insurance cards off of here. I probably am going to get rid of CIGNA all together. I’ve been paying my insurance for the last three months and I can’t even access my insurance cards to go to the doctors. I’ve tried it on the website. I’ve tried it on the app now I feel like I’m just wasting my money. Don’t waste your time with this app. It is the worst app ever!!! I went to a health fair, and the CIGNA rep couldn’t even access my insurance cards on the app or the website I also contact CIGNA through the website as well as the app and never got any feedback from them. I downloaded this app 10 times still no change. The rep said maybe it’s just a glitch. Whatever it is I’m done with CIGNA.

Password issues. Customer service is always great. App is good. Expect their “security”. Ever since I got this app I’ve been having issues logging in. Always tells me to call customer service for no reasons even if I have the correct password which works on my computer. It’s extremely annoying that I have to keep signing in and having it tell me to call every single time.... it would be great if y’all looked into fixing this problem. Add a figure print or something. I just want to have a functional app for my first insurance.

One of the best apps I’ve ever used. I’m so impressed with this app! Cigna has taken a very complicated subject and made it simple to understand through this app. It is intuitive, easy to use, and informative. I am managing data for our family of 6 through this app — it relieves so much stress and is easier than I expected. My favorite part is being able to easily see where we stand against our individual and family deductibles for both in and out of network coverage. Plus, EOBs are easy to find AND easy to understand. CIGNA, I CAN’T THANK YOU ENOUGH!!

The app is not user friendly. The app has a functionality “messages” but you cannot delete or send a message. My inbox shows two messages that are not related neither to my account nor “subscription”. The navigation is poor and there is no way to contact anybody via email!!! We had to send a claim via fax (not to mention that this is the ONLY option to submit a claim) and we do not know if it’s been received . You basically have to call every time to Cigna. The Cigna rep tells you that they will send you an email and it never happens : neither online nor via app. Overall it’s a very frustrating experience. Also this App has a digital version of a dental card but you have to print it!!! Instead of able to add to your wallet in a phone. I’m not sure what the purpose of the app ?

No Longer Works. The app no longer works on my phone. After I put in my user ID and password I receive a login error alert. They can’t process my request at this time to try again later and to contact customer support. I have tried again at different time and still getting the error. I spoke with customer service and they told me there is a problem with the app and they are currently working on getting it resolved. But they don’t have a estimated time when it will be resolved. I have been having an issue with the last couple of months already. When they app was working it was easy to you and I was able to keep track of all of my information. But now I have to login through the desktop to view my information. I hope they can get the issue resolve.

Thoughtless attention to latest update. Their app requires you to install the latest update to work and sign on. The update requires iOS 13.0 or higher which is only available on iPhones 8<. They obviously think everyone forks out $$$ for a new iPhone every year a new model comes out. Well news flash Cigna, many of us still have very well functioning iPhones earlier than the 8. I have a 6+ and even though I cannot upgrade my OS higher than 12.4 I am still happy with my phone and have no need to upgrade it any time soon. It angers me they did not calculate their decisions well enough when developing their update which leads me to doubt their capability in having my health benefits in my best interests. Very disappointed with them.

Does not allow login after password reset. This app is terrible. It forces a password reset all the time, and has password strength/complexity characteristics that it doesn’t tell you! It will reject passwords even after giving you a green check mark approval for length and special characters. Then once you finally get an ok password, it won’t log you in. I just get a “cannot process your request at this time” error and an 800 number. I’ve called the number and nobody ever picks up. Even though I can log in on my laptop browser with the same password, it rejects it from my phone. Good luck getting someone on the phone, they don’t answer. Cigna is a blight on our society in every way.

Forced app update for “bug” fixes. I use the app in emergencies as when the drs office tells me the high price I need to pay for visit telling me that “it is still going to your deductible.” I told her I’ve met my deductible and tried to use this app to show her. BUT, when I opened it I was forced to update the app and it’s still loading. Why make a “bug fix” update mandatory when I could open the app, find my info for the cashier and correct the problem then update it after I sit down to wait for 30 minutes. Why can’t we just use it and update when it’s convenient? This review said it was sent but when I went to update it (because the newly updated app made me update before using it) now I can’t sign in as the login button does no work.

I’m App Notifications are Broken. I have little notification badges all over the place in this app that do absolutely nothing. I apparently have 1 important claim message that I can’t see. There are no unread messages anywhere else, and no unread messages online. But that little “1” in the message area of claims never goes away. Same thing in prescription claims. There I have an IMPORTANT message (according to the app) but if I click there, it’s empty. ¯\_(ツ)_/¯ Also, perhaps this isn’t the app’s fault but where do I see my current deductible status??? This is the first insurance company I’ve had that refuses to make my spending easy to see. I can’t believe we are still forced to use whatever awful insurance company our job decides to provide us with in this country. What a joke the whole thing is. Especially this app.

Completely Outdated Provider Lists. I have been attempting to contact providers which Cigna displays as in-network, accepting new patients, etc, etc. I have complete understanding that they may be unable to keep this list updated to the minute, but when I call providers or facilities and request to make an appointment, 7/10 times I get told this provider doesn’t work here anymore. The best answer I received was that a specific doctor hadn’t worked there in 5 years. Come on Cigna, get it together. You decide what to charge your insurance customers, if the money you’re charging us isn’t enough to manage your company properly, then charge more. If you’re just inept at running a business, then start handing out refunds or discounts. This is a disgrace to insurance providers and medical professionals through the country. Get it together. P.S. I try to do the right thing and notify you each time I come across incorrect information, so that someone else may not have to experience the same failures; but when I click on the “Let us know” button (which is directly referring to incorrect information in the listing) you re-route me, out of the app, into safari, I have to login again and to then have to find the provider again and go through the whole process again is just ridiculously cumbersome. Another sign that you are not able to manage an app as it should be in the 21st century.

Pretty good but.... I really appreciate all the features and conveniences of this app. It enables me to track HSA transactions as well as all claims. I also like how it helps me keep track of deductibles and out-of-pocket expenses. However, one thing that I want to be able to do within the app that I can’t seem to do is go back to review info from the previous year. For example, we had a significant medical emergency in our household on Christmas day. While I am able to view claims as they are processed from that health event, even after the start of the new year, I can’t view the overall deductible/out-of-pocket expenses tracker for 2017. I now only have access to the new trackers for 2018. I would appreciate being able to still view that info from 2017, for a few months into the new year anyway.

Overall positive. The Cigna app is convenient to use and has detailed breakdown of the bill, including the total charge, how much insurance pay and how much I owe. It also has the deductible status which reminds of how much out-of-pocket do I need to spend before the copay starts. There are also other features which I don’t use very often. Overall I will recommend this app. If there is anything to improve, I’d suggest enhance the claim sorting function to include ‘what I owe’. After all this is my out-of-pocket expense. Also, it will be very helpful to have a summary table to include all the breakdowns instead of going into each one claim to see the breakdown. An exporting function via email will be desirable as well.

The best thing ever!. I have extreme fear of leaving my house because of this virus. I have been able to request a doctor twice with their MDLIVE services and received the care I needed within 5 mins. Even at 2:45 am I was able to talk to someone and that’s a beautiful thing. I would have had to wait until Monday or went to the emergency room but this service saved me time and money. It cost me my co pay and nothing more. The medicine I needed was sent to the pharmacy and will be filled soon as possible. Thankful as can be for this 🥰

Terrible upgrade with lots of bugs/issues. The Previous update was so much better. With this current update, many functions dies not with at all which makes the formerly convenient app USELESS! One of the most convenient feature was the ability to search for a doctor within your network but the link to “find a doctor” doesn’t work. You can click/touch it as much as you want but nothing happens. In fact, the majority of the links within the app does NOT work! Also, when you click to view tour EOB, it didn’t load either. It just says, “pdf __bytes”. SO USELESS!! I tried to delete and reinstall but that didn’t help. Also tried to look for an update, but none is available. I wish I never updated and/or I could get the previous version back as that was actually helpful. As someone who doesn’t have a laptop, I do most things from my phone and this new updated Cigna app is just terrible.

Close but just not all there yet. Cigna is a pretty good insurance company and their app is held at about the same level. Pretty seamless but gets caught up in itself once every so often and trips up. My biggest reason for giving this app 4 stars (& writing this review) is because the In/Out-of-Network doctors is not current & hasn't been for months and months, if not years. Multiple times I've called doctors offices to get an appt only to be told that doctor hasn't worked there for a while or no answer at all. This is more with Cigna keeping their directory updated more than with the functionality of the app, though.

Garbage, just like DenyTillYouDieCigna. This is just another layer in a policy of obstruction to make things as difficult as possible to get DenyTillYouDieCigna to pay for or do anything you pay dearly for them to allegedly do. The app is clunky and makes it near impossible to find anything medical service. You won’t be able to find a doctor much less a medical center or one of their many obstructionist locations. Just like DenyTillYouDieCigna, nothing works. Avoid this app and avoid anybody in bed with DenyTillYouDieCigna. You will end up paying for everything yourself, while still paying Cigna and having to fight for your life every grueling step of the way. This app does nothing to help and provides you no information that is helpful. DenyTillYouDieCigna is the poster child for *everything* that is wrong and broken in the American healthcare system. Avoid this app and any reason to try to use it and be greatly disappointed.

Don’t Like Security Created Issues. OVERALL THE APP WORKS OK. But the log-in issues DRIVE. ME. NUTS. I’ll explain for anyone who may be interested I use encrypted passwords, coupled to a secure e-vault service. Therefore, I know, I DO NOT forget passwords. Yet some websites and apps, including CIGNA, seem unstable with regard to retaining their password databases. I always wonder if IT Personnel willy nilly clear out their password data, thinking wrongly (IMHO), that forcing users to chose new passwords adds a level of security. Even if dumping the database did add a level of security, not requesting that by done by users AT THEIR CONVENIENCE is just wrong. Not being able to login is usually highly disruptive. For those using encrypted passwords, the only time I feel vulnerable to letting a hacker in, is when I have to send a new encrypted password during reset.

Syncing needs some work. This app is really clunky! I used to the Anthem app tracking a lot of my data from my watch. This app uses my health app and tracks a very limited amount of data. It’s hard for me to tell if it’s tracking my workouts or not. There is also the fact that everything isn’t self contained. The fact that I have to manually input my sleep data or workouts, is insane! Somehow, the Cigna app is connected with Virgin, and the app works hard to connect with Virgin. But if I try to connect to the Virgin store, it doesn’t let me create an account since I can’t find my employer. Plus when going between Cigna and Virgin, it is sooooo slow to load. I can’t easily find my rewards information if I’m using my phone or iPad. I can only find it when I use my computer.

Very frustrating user experience at sign in / psswd reset. Needs a lot of work to make the sign in and password reset process easier. Very frustrating experience on iOS. No way to enter birthdate on the password reset screen because the calendar is almost completely off the screen, and the intuitive next step to submit a pin is to resend a new pin. Took me 20 minutes to figure out my user name and then got locked out trying to reset my password because of two unhelpful error codes rejecting my new passwords. If you absolutely have to log in and you don’t already know your user name and password, use it on web and not mobile.

App doesn’t allow log in. As others have reviewed, when changing phone or updating (in my case), the app will prompt a log in (doesn’t provide face id). I have tried logging in and it says that I’m using a temporary password, I try to change the password on the app, but a message pops saying that the temporary password is wrong. I updated the password on the desktop version, where I can log in without trouble, but when came back to the app, gives me the same error message. I read others reviews where developers fixed the issue, in my case I called Cigna and they couldn’t help, and there’s no option for app support. If you know the app has this bug, why don’t you go ahead and fix it from the root, instead of working it case by case?

Handy, but has issues. I like being able to search for providers so easily, but I’m not able to see what is available with my plan. I called Cigna and they said I should be able to see my co-pay with my plan on each provider, but it’s not there! Also, when I’m moving around the app and I go back to the main page, I’m not able to push any of the big buttons, just the buttons on the bottom row work. I close out and start again and it works the one time, then I go back to main page and the big buttons won’t push. If these issues were fixed, it would have a 5star from me.

Continuous problems with login. Edit: looks like the app has issues when the wifi is on. Surprisingly everything works if you are using the network connection. If you have login issues, try disconnecting the wifi. Previous message: It is terrible. Almost every time I try to log in fails. Sometimes it works and when that happens, I set up face ID but it is a waste of time because after some time it stops working and I am back to the beginning. I found that if you use password autocomplete fails always. If you write it sometimes works. I end up using the browser because it works at the first attempt.

App doesn’t work. Update After I posted my review, customer support contacted me the same day. A case was opened and fixed in two days after they figured out what was going on. Thanks for the quick response [Previous review] When I first downloaded the app it worked however I got a new iPhone in November. My old iPhone had a touchID and my new iPhone has faceID. According to the app I’m only allowed one biometric scan so I couldn’t switch to faceID. I contacted customer support to fix the issue. After uninstalling/reinstalling the app, resetting the password, etc., per the advice of customer service, the app no longer works. While I can login on my desktop, the app keeps giving me the same invalid credentials message when I try to log in. The app was nice when it worked but now it’s useless.

Doesn’t work on IPhone 11 Pro Max. Update since last time. App have started to work and do not see any issues so far. Thank you. Application did work on my previous IPhone 8 Plus with iOS 13 but doesn’t work at all on my new IPhone 11 Pro Max. With cloned data it didn’t want to run at all crashed immediately. After I re-installed it opens login page which doesn’t work and I couldn’t type my login. This application even spoil my keyboard on any other applications where I tried to type anything. It was much bigger and moved to he top of my phone’s screen.

L. Unsure what to say exactly. It seems every time I need to access the app at a crucial time, the app is out of date and I am forced to update it to proceed. The latest update was “minor enhancements and bug fixes”. Well that is quite useful information. After the update I can log in, but I can’t do much after landing in the main page. I receive l, the page is not working right now error, try again later. I thought the update was for minor enhancements and bug fixes. Which bug or bugs were fixed? Was the minor enhancement to prevent use of the app? Version history is vague, same information provided every update. Can you provide a bit more info? The app was working fine beige, now I was forced to update and no longer have access via app.

Cigna wants me to pay to replace 3 months worth of meds. Cigna’s website states to change your address contact your employer about your new address and Cigna will change your address. I changed my address with my employer 3 months ago. My address was not changed on Cigna. There is no way to change your address on this app or on Cigna’s website. I used this app to order meds. When you check out the address they are sending to is not displayed. I called customer service. They told me it was my fault my meds where sent to my old address because I did not verify the address during checkout. How can I verify the address when the address my meds are being sent to are not displayed during the whole transaction. Now I am out three months worth of meds. Thanks Cigna for your lousy app and awful customer service!

Thank you for making it simple!. The app gives you a picture of your insurance card, front and back, just as if you had the real one on you. It also not only has yours but everyone else in your family, as well. Have gone to the doctor multiple times without my actual card and just used this app and it has everything you need. Everything is super easy and intuitive to find, app works great (no bugs or anything like that), and just overall very pleased with this. 10/10

It’s OK. I’ve had have the same experience of constantly being logged out and taken thru the welcome screen, and also of the biometric login just stopping working. I was able to set it this time (with new update I suppose), previously when I toggled it on, it would immediately toggle itself off. Would love to know how to save my ID card to Wallet - I’ve done this in a past version but that no longer seems to be an option. I changed health plans this year, but Wallet still shows my previous plan, so it’s obvious it’s no longer connected to the app for updates, and now I have an outdated version of my card. That seems to be pretty basic functionality for a MOBILE APP.

A+ Service. I recently used the Cigna Ap and took advantage of the virtual appointment via Skype. My primary care physician did not have any appointments available and I had poison ivy rapidly spreading. I was able to connect with a physician via phone and send pictures of my symptoms, and they were able to review and provide me with a prescription called directly into my pharmacy. Not only did I not have to wait to be seen, but I had the script in hand within an hour. I highly recommend Cigna and their services as this was tremendously helpful.

Not very reliable. This is the only app I consistently have trouble with regarding login. The biometrics randomly turn off and the app doesn’t work for any login attempts if the password is entered incorrectly one time then correctly after that. Not being allowed to re-use previously strong passwords is a headache. I get the need to show your security being tight. Cigna, you might be over-doing it if your are more complicated than my bank app, retirement app, pay pal, etc. Those apps deal with way more important information compared to yours. Someone stealing my money or my future retirement is more important than seeing when my next preventative check up needs to be scheduled. Just sayin

Worst company to deal with. I have called over 30 times in the past 4 months to add my daughter to my existing policy that I have had with CIGNA for many years. I spoke with several agents and supervisors and was always given assurances that she was added and notes were made to the file but nothing happens. They even at one point created a new policy with me, my spouse and daughter with a cost of 3 times what I was quoted. I called several times after that and I was assured that mistakes were done on their part and it will be fixed and all conversations were documented by supervisors and several call transfers. I still do not have my daughter added to the policy as of today. This is the worst worst customer experience I have ever had in my life dealing with a company that has a customer care services.

Love the convenience. I find this app to be one of the top 5 apps ever created. Almost everything I need to know about my insurance is right here. Love the convenience of looking up providers and tell my doctor what facility I want to use based on coverage, it has saved me thousand of dollars on procedures. One thing I would like to see added is physician credentials - for example where did they go to school and when, it is important to me because not all doctors are created equal and education matters a lot! Good job Cigna keep it up.

Electronic ID Cards. I spent almost 40 minutes searching for my insurance card around my house after a long day at work.. I am young and moved to a new state for work, so haven’t used my insurance in 2+ years.. I finally have a dentist appointment for the next day, so was trying to get everything ready. Unfortunately, I was unable to find it. I finally gave up and decided to see if I could screenshot it on my phone or email it to myself and print out at work... to my surprise, after downloading this great app, they offer electronic ID cards!!!!!! That’s not the best part yet..... you CAN also add it to your wallet.. my life is made and I cannot wait for tomorrow!! Keep it up :)

Customers doesn’t help. Having technical issues and contacted customer support. Resolving my issue then causes another issue and as soon as the issue is resolved the customer service rep leaves and you have to wait another 20-30 minutes to reach someone else. Started this process at 9am and after solving each issue one by one it’s now 2:30pm and I’m onto my 6th customer service rep because none of them can seem to check to make sure their advice works before they kick you out of line. This app is a complete waste of time at this point. Any convenience it would’ve provided has been negated by the 3 day process it’s taken to simply access my plan. Just order physical cards and save yourself the headache of dealing with this nonsense. It’s 2022, if you can’t get an app right then why even try.

No fingerprint. I like the app but I use strong logins so I would use the fingerprint option if it would work. Even though you select it it does not work. The copy and paste does not work. If I were to want security I would except strong passwords, copy your strong password to enter and except fingerprints as authentication. I maybe wrong but you are making difficult to use strong passwords and make it frustratingly easy to just give up and use the easy passwords used for the accounts that does not really have personal information and with no security exposure because you can return to app later and not consistently having to reset your password. Just my thoughts. Let’s see what’s your thought in the future with the performance of this app.

Do not trust. You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected. I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted. Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.

App Crashes Constantly When You Need It. I am trying to get care through telehealth and the app keeps crashing while I am filling out my information. I’ve tried several times. This also happens randomly while using the app to search for providers. I used the provider lookup to find Urgent Care on a Sunday. The app stated one location was open 24 hours. It was actually closed permanently. The second in network UC clinic I went to stated they lost their Cigna contract recently and refused to see me even out of pocket. I ended up going to an out of network hospital and paying thousands more for the care I needed. Finally, I’ve tried to contact therapists listed in the app and clinics that are permanently closed are recommended at the top for my area. This app has failed me when I need it most.

Lots of nice useless features. Has many extremely useful features and an amazingly well thought out, user friendly base design, but if I can’t review things because it is constantly updating, refreshing, or whatever else it is doing and kicking be back to the top of the page from the base of every feature, those features quickly become USELESS. I do not want to scroll down 50,000 times because the app only updates 5 items at a time then carries you back to the top of the screen and makes you scroll all the way back down before taking you back up to the top while it updates 5 more items by the time you get to a total of 30 items to review you have already spent your time scrolling back down most of the same list 6 times and you still haven’t gotten far past the initial 5 when you get to start all over again. Tired of reading all that run on sentence? Try reading a rerun run on sentence that starts all over every 5 words... 😡

Good to be with Cigna. I have never been (more) satisfied with an insurance company. The coverage I’m getting and the service supplied has been the best and more than I’d expected. Plus, all the online tools and mobile apps available make working with the organization and then with the doctors easier, more effective, more accessible than ever before. Being able to track my claims, out-of-pocket and coverage areas through the mobile app make everything so much easier and allows me to have all my needs met right in my pocket.

UPDATE: (Fixed) Password reset issues. UPDATE: The same customer service representative who tried to help me the first time called today to follow up. She waited as I tested and retested the process, which now functions as expected. Kudos to Cigna for fixing it and this particular CSR for following up with me. ORIGINAL COMMENTS: After getting a repeated login error message, three calls to Cigna tech support totaling 30 minutes, being told (twice) to delete and reinstall the app, being told to change my password using the website, being told to limit my password to 11 characters (despite the website instructions to make it 8-12 characters) because the app doesn’t handle 12-character passwords well, all to no avail... I give up and will just log into the Cigna page on AOL using my dial-up modem. Maybe they have a MySpace page or an island on Second Life where I can see my insurance information.

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Close to Useless. 80-90% of the providers on list are “Not Taking New Patients “ I can’t find any of my claims or pre-certification documents within the app or any account information. I was passed back and forth to four different customers service representatives with whom each one had to validate my account by the same information over and over and over, only to find out they couldn’t help me. Frustrating, aggravating and huge waste of time. Not user friendly, not customer oriented. Seem to work harder at finding ways to decline service than facilitating good service. Do Not Recommend.

Not able to use the app. I am already set up with myCigna via the web site and have no problem logging in and out. Got my new package for2022 and saw the availability of the app. So downloaded it on my IPad. Used the same user name and existing password but no go. Message said the information was not correct. Double and triple checked my input. No success. Called the help number provided. Hard to understand the help person but did not get help. She tried to give me another number to call. Already wasted too much time. Hope everyone else is having better luck. Jack Hunt

Really needs polish. I mean, if you have the insurance, not having the app is not an option. But several pretty core features are just totally malfunctioning. - cannot add id card to apple wallet - chat covered by keyboard - info fields not properly formatted for type of information. If coded correctly, my phone should be able to auto-fill my address. As it stands, these are all text/number fields - blur effect is sloppily timed. Just stop it. Makes the user feel like their vision is messed up. That said, getting help via chat is great, if only the keyboard would shift the dialogue box up, it’d be usable. I am frankly in disbelief that something so basic can be dysfunctional, almost as if the software was completely untested on an actual iphone (tried with two, verified problem occurs on multiple screen sizes). I wrote this review almost a year ago and didnt post it. They have failed to fix their app so, here’s a bad review. Don’t waste your time trying to use their broken chat.

Works well except for logging in after every update. The app works well and does what I need it to do. My only complaint is that my login credentials are not persisted when the app is updated. So each time there’s an update, I have to log in again and reactivate biometrics. The app is updated frequently enough for this to be annoying. If my banking apps can persist my credentials when updated, I’m sure Cigna can too.

Easy to use, just one problem…. I am trying to fill out the vaccine incentive and it doesn’t allow me to complete it. There doesn’t appear to be a way to contact the web person or Cigna to ask about it. You can ask a nurse or a claims person questions but they are not web designers or people in charge of the incentives. I meet the criteria so now what? Otherwise, the app is great.

Good app with one glitch. The app is overall pretty good; having used a few health insurance apps, this one is one of the better ones. One glitch I’ve found (and this happens with several insurance apps, I’ve noticed); adding the card to Apple Wallet. The support people didn’t even know why, one in fact admitted they personally knew nothing about iOS and just read off a script (“re-set Apple Wallet” was their scripted response, there’s not a “re-set” for it).

Reimbursement Request Suggestions. 1) Already submitted reimbursement requests shouldn’t be found by clicking the “Submit Reimbursement” button. Change the name or put current requests someplace else. 2) Requests from the previous year disappear on Jan 1 even though the previous 30 days is used as a filter. There’s no way that I’ve found to be able to find requests submitted in December other than to login to the website on a computer (and even then it’s a hassle).

Doesn’t work anymore. The app used to work alright for the most part, but now I can’t do anything besides view my insurance cards and see that I’m currently covered. Cigna recently made my preferred pharmacy out of network and when I go to find an in-network pharmacy, it gives me an error that my benefits info is not available and to go online. Same issue there, my coverage details are “temporarily unavailable.” This has been going on for two months. I don’t understand why it’s giving me this message when it says my coverage is active. This bug is making it impossible to use my insurance.

Scaled-up on iPad. I like having all these features available in an app, which I can access via Touch ID, but on my iPad it is just a larger version of the iPhone app. My first time using the app, and I was chatting with a rep about finding an in-network provider. I’m happy with all the features available, and only thing I would ask for is a iPad version - since I prefer doing banking, medical, etc on my iPad - which stays at home - versus my phone which is carried outside the home.

Non responsive and doesn’t update. When I click on the prescriptions button, nothing happens. In fact, none of the buttons on the homepage work. Going through my profile and about five other steps, I can get to my prescription file. But once there, it is not updated and no prescriptions show up and there is no shipping information.. When I call in, I am told prescription information is in my file. But it is not updated on the app. What is the point of having an app, if it doesn’t respond and I have to call the 800 number and work my way through the phone tree just to get basic information?

Problem Solved. I had an issue with facial recognition not working which caused me a hassle of entering my password every time I use the app. In a few days the Cigna team called me to notify that the issue has been resolved! They waited on the phone for me to uninstall and reinstall the app and made sure everything was working right for me. I was very impressed with the prompt response!

App crashes after logging in -FIXED. App continues to crash after logging in. Tried multiple times, but same issue. On most updated app version iPhone XR model number MT3K2LL/A This was fixed/resolved after a few days. They also reached out and asked me to submit info to them but it wasn’t necessary-great job.

A Few Bad Updates?. What happened to the claims section? Until this week I could see info on pending claims but it’s all gone now. The interface has gone childishly cartoon-like with similarly limited usability. Finally, the app continues refusing to accept biometric sign-ins despite multiple updates since that particular problem first arose. The in-app chat doesn’t allow typing so app reviews is apparently the place to complain directly to the company? This seems a poor choice on Cigna’s side.

App doesn’t work if you’ve had Cigna before. This app is probably the worst app I’ve ever dealt with. I got self-pay Cigna insurance recently and when I went to set up an account, it stated I already had an account—which I did—years ago with a different company. I had to call customer support to try to log in, and after more than an hour on the phone, they still couldn’t link my new account to my login. They had me create two additional new logins that still wouldn’t show my current and already-paid for insurance plan. So I have no way of getting to my insurance info and they still have no solution for me other than trying again in a few days.

The features I would like to use don’t work. 1. My linked spending account shows a $0.01 balance because it’s linked to a void account. A year ago, I spent close to an hour with representatives who can’t seem to link my current HSA account to my Cigna account. 2. When I try to view my ID card, it says my plan doesn’t include medical and pharmacy coverage. Called for help, and they suggested clearing the cache on my phone. That didn’t work. I was told to try it again the next day. Still no go. They assured me I have coverage and sent me new cards, but the idea of having the ID cards available in the app is what I would like as I don’t want to carry around another card.

App is worthless—why does Cigna only offer an app that’s designed for an iPhone?. This app is poorly designed & doesn’t allow you to do much but the most frustrating thing about it is that Cigna, a very large corporation with lots of resources, can’t provide an app that is designed to be used on an iPad. Using the app on my late model iPad Pro 12.9” running the latest iPadOS I’m limited to trying to view documents in landscape mode in a tiny window in the middle of my nice large screen. Even if I view them in portrait mode the size of the window is still small & documents provided in landscape mode can’t be seen without “scrolling” side to side.

Everything at my fingertips. MyCigna app is amazing. Literally everything at my fingertips. If I would improve anything, it would be to add the option of buying different insurances from the app. Like Long Term Care or Supplemental etc. everything else is awesome! I know how much was billed and how much was paid and what I owe and who I owe it to! I can make appointments with specialists, I can check what to expect for normal rates. The list goes on! Cigna has ya covered!

Customer support is useless and untrustworthy. The app is often slow and one can deal with that but customer support AKA personal guides have been 0% helpful, only if I could rate or give them feedback, I can’t because neither the app nor the support will let you do that. Takes them weeks to provide approval for MRI, often to be simply denied even when specialists order it, Personal Guide Shelly will say “2 business days call tomorrow to check” while next day Jeph will say “sorry I understand but it takes 5-7 business days” One can assume they’re just being dishonest, and probably employ “wear them out” tactics to save money and deny care that’s needed urgently.

App does not allow you to search for doctors. When you try to search for doctors by area other than your address the app does not allow you to select the area you want. It is painful to use and try to find a dentist. Also the website does not let you in when login in. It always says I have the wrong password, which i know I don’t. Then if you get to update password it says it cannot do it at this time. It’s a mind f@&$ trying to get any help from Cigna. They are such a bad insurance, dentists are not accepting them any longer.

App Functionality Going Backwards. I used to be able to view my EOB and Download it on my phone to upload to my Flex Spending Account company to pay what Cigna didn’t cover. After an update this is no longer possible. So in 2023 I have to go to a computer to download the EOB and do the upload from my home computer. This has created a heck of a lot more work for me. Please bring back the ability to do this all in the app.. I went from being able to complete this process in a few clicks to it taking me 30 mins to collect them all now.

Always an issue with this app. You’d think a billion dollar company profiting off of denying medical coverage would be able to at least afford a working app but there’s always an issue. Live chat turns unresponsive when selecting a category that chat about, the providers in the Find Care page aren’t accurate and I found out after going to a doctor that was listed there wasn’t in my network even though the app said it was in my network.

Great app!!. As a newly independent insurance carrier, this app has made things so easy! I forgot my card before a doctors appointment and downloaded it in the waiting room hoping to get my insurance card. Not only that, but I’ve spent many hours searching through the app and looking things up just to familiarize myself with my plan and the coverage and how health insurance works. Love the app and highly recommend to everyone!!

An excellent app. It is easy to navigate, very intuitive. There is a wealth of information on Cigna on participating doctors. Medical nurse service is excellent when you need to have questions answered for some kind of sickness ot injury over holidays or weekend and cant fo to see your doctor. It was a great help for us. They also confirmed my eligibility for urgent care and other services. Bery happy with it. Will highly recommend. It seved me a lot of time.

Cigna didn’t refund the amount customer overpaid.. I have to say that I’m very disappointed with Cigna. It’s very hard to reach the assistance. Once I can connect with the assistant. She told she will refund the overpaid but until now I didn’t get any refund. I tried to email Cigna a lot but they didn’t respond my email. It’s very difficult to reach to Cigna through call. Now they are not going to refund and I lose much money from overpaid. I will change the other healthcare company soon. I don’t like the way they solve problem for customers and really not recommend for you guys.

Good app but chat feature could improve. I previously had an issue with not being able to see EOBs but that was fixed. I like this using this app, it serves my needs sufficiently. However, I don’t love the chat feature. I’ve used it often and the agents are always helpful but the experience using the chat is awful. When an agent types, it returns me to the beginning of the chat so I have to scroll down every time. Other times, I don’t even receive an agents message for some reason. Like the chat doesn’t refresh. I’d give this app 5 stars if this features experience was better.

Nice app. Literally had a toothache in the middle of the night, went to my app to find out what will my expenses be to find a oral tooth surgeon. It took me 5 mins maybe a little less to get all the information I needed. Only thing is it shows that most dr are accepting new patients but when you call they say they are not so that’s something small they can keep updates with.

This is a terrible App. This app needs an immediate update. First off, Facetime should be enabled to allow users to quickly login and find their ID card and service providers. Second, the ID in the app is presented sideways in the screen which when turned then shrinks the card so it’s not readable. This should be changed so that the ID card is readable when opened. Third, finding service providers for urgent care is not possible, while frantically looking for service providers for urgent care there is no option to find services. Each time I open this app I am beyond frustrated with how outdated and poor the interface is.

Feedback. The app is great love it. But I had trouble finding the place to enter certain information . So I used the chat that part was not so good . I chatted with two different people and still they could not answer the question . I finally went back just started looking under each item and found what I needed . But the app is nice being able to look at the updates with just a touch of a few buttons !

Awesome app. With hospitals and independent medical providers it would be very difficult to know what you owe any specific vendor and any time. Before I used this app I was constantly stressed wondering g what was paid what was not how much I owed. Now when I get a bill like today I go in the app do a comparison and send them a check. I love this app. I have had extensive medical bills for two years now and am totally on top of this due exclusively to this app.

Won’t work now works perfectly. Something seems to be wrong with this app. It’s slow to log me in and now when it does it says “we can not process your request at this time” repeatedly and trying to use the website tells me I’m not recognized. Very frustrating to just try to retrieve my EOB. 😫😩 now it says “timed out” —————————————————————— Update to original review Problem seems to have corrected itself . The developer did reach out but life prevented me from responding and since trying to duplicate the error it seems to have been resolved. My initial thought was there were issues in my password used on the app and the website but I’m not certain if that was the issue.

Great insurance bad support. The chat is the worst they prey on inactivity so they can close the chat, asking unnecessary questions because they know they take pauses and people start doing something while they wait it’s almost like they get trained for it. Conversation will go: “I’d like to know my coverage for bla bla bla (lots of details ” after 2-5 min waiting to be helped agent: “how can I help you today?” “Are you there? “ Before I’d explain again, 1 out of 10 will clarify and answer. Now: “already sent the question up here” Agent: “I’m gonna check” (You asked more info about the coverage, details) Agent after 2-5 min: “yes you are covered” “I can check it for you” (Seriously) “Are you there?” - closing the chat Why can’t you guys just answer the first time? It’s literally every time. There is a pattern. Bad customer care based on numbers not quality. They don’t even send you a survey.

Love It!. This is the best and most informative health care app I have ever used. This app is easy to navigate and my information is updated regularly. I like having the ability to keep track of billing, deductibles, and incentive rewards all in one place, at anytime and on the go! It even shows when a prescription has been filled so I know what to expect to pay before I get the pharmacy! Fantastic app!!

Good but missing facial recognition login. The interface has improved over the years but the one thing that’s missing that would be greatly appreciated is the biometric facial recognition login. That, and an updated list of doctors in their network working at xyz location with their listed phone number. I have come across a specific physician with a phone number that’s no longer in service.

Missing submit function. As a basic app, it’s pretty good in that handy information is easily accessible (ID card, posted claims, etc). However, one obvious function that is missing is the ability to SUBMIT claims. This is a huge gaping hole that makes an already painful ordeal (manually submitting claims) even more painful (go to their website to submit) and dangerous for our personal, health information (copies of photos of our recents in who knows what locations).

Reviewing claims is a mess. Update: I still hate this app. I received an email from Cigna saying I have a new EOB. So I go into this app to view it. However 2 significant problems: 1. The email doesn’t provide any clue as to which EOB was updated, and the app does not provide any option to view just the updates. So, I have to go through all EOBs trying to figure out which one changed. 2. For each EOB, the app shows the “amount billed”. What I want know is what I owe. In order to see that, I have to go into each EOB, and click “cost details”. I get the impression that whoever created the app does not have Cigna insurance.

Unreliable and issue-prone. My wife and I are both currently unable to use this app at all on either of our phones on account of the fact that it crashes the second we log in. Aside from that current frustration, it is also irritating that the app consistently forgets usernames, doesn’t store passwords, and also forgets that you’ve allowed Face ID every time it gets updated, meaning that you’d better keep you password stored in your notes or somewhere else handy. No other important app have I had so many issues with so consistently.

A Fun Glimpse Into the Past. Tired of accurate, helpful information? Don’t want to waste your time being able to search for providers by degree type? In fact, are you sick of being able to enter more than one filter item in a search????? Look, no further because the MyCigna app is here! Ancient information and a terrible way to search for it have never had it so good! Download and install today and you’ll get access to some of Medicine-for-Profit’s greatest hits—hits like: “No, I’m sorry, Dr. XYZ doesn’t practice here anymore, they’ve been gone for like, three years..and I have no clue where they’re practicing now” “No, I’m sorry, Dr. XYZ isn’t accepting patients and won’t be even so much as considering a new patient for at least 24 business months” “THE NUMBER YOU HAVE DIALED IS NOT A VALID NUMBER. PLEASE CHECK YOUR LISTING AND DIAL AGAIN” All your favourite afternoon-killing classics in one inconvenient to us package, try it today!!

Trash. This app deserves ZERO stars. None of the features work and all I get is a “oops, something went wrong”. The live connections with Physicians let’s you set up appointments, but doesn’t tell you that you have to download a third party app until it’s your turn in line to speak with a doctor and you only have 2 minutes to do it and of course that isn’t enough time because the third party app asks for all types of information, so you end up missing your appointment you’ve been waiting hours for. This app is trash, don’t use it. You’re better off going to an urgent care because this app will have you doing all sorts of random stuff EXCEPT for the actual appointment you signed up and paid for. RIDICULOUS!

Excellent Representative. I spoke to your Pharmacy Representative Michelle today and she was very knowledgeable, professional and had excellent customer service skills. Michelle recommended that I put myCigna on my mobile phone. Michelle also walked me through the process, was very patient and explained the entire process of retrieving my benefit information. Michelle has commendable customer service skills. Margaret Spells

Health Care Providers. I’m finding that the health care provider info isn’t accurate. I’ve run across many numbers that are wrong, dr’s listed as primaries are in-hospital only, dr’s that are no longer in the area, dr’s listed as accepting new patients that aren’t, and numbers that are no longer in service. Finding a doctor in this app is extremely difficult. I love all the other info it provides, however. I also love having my ID cards in the app

Is the fact. It’s the fact that even when I am just login in the screen glitches Every. Single. Time Then when I am trying to find care it supposedly is using my current location and the closest one is 87.5 miles away. And the icing on the cake is if I attempt to input my own location to aid the search it just does nothing, literally nothing I will be looking at a half typed word because I clicked on it when it appeared on the scroll down or type the word in it entirely and still nothing. Waste of space on my phone and of my time, is now deleted.

Login Alert. I’m new member I register online and can successfully login through my laptop but when I try to login through the app, it won’t log me in says “ we cannot process your request at this time please try again” I delete the app and reinstall it but having a Same issue 🥺 I called the member service that was provided on the app they said they can’t do anything from their part. I try to check my phone for any updates but everything seems to be updated. I don’t understand but I’ll try again in few hours to see if I’m successful maybe takes some time.

Half works. This is great for viewing you ID cards and also looking at your claims. Other than that, this app is useless. The “Find Care” feature does not work. You cannot pay bills from it. You can barely use any of the features it offers. This app just seems like an afterthought and Cigna would rather you use their desktop website. If you don’t want to deal with app maintenance and functionality, just don’t have an app.

App doesn’t work. So I’ve switched phones and I’m back on iPhone. At first it wouldn’t let me log on on the Web and that was fixed. But now I can’t log on via the app even though the browser works. What gives??? Update: I received a call from Cigna and the rep walked me through getting my login fixed. Seems to be the two factor authentication causing problems if you switch phones or something. Thank you all for helping! I appreciate it.

Need a Cigna app prior to the iOS-13 platform. My Cigna app was deleted and unfortunately I cannot install it back. Due to my phone not being able to accept the new platform. My phone is an iphone6 so I need the app on a lower version not tied to . iOS -13 Is there a way to download a lower version than in the App Store. Could you email it to me? I would great appreciate it. Could someone possibly contact me. Thankyou

So easy to use. Busy, working mom here! It's so hard to find the time to manage my family's affairs, which typically means waiting on hold for long periods. I actually downloaded the app & changed my kids' pediatrician in a matter of minutes while burning time waiting at the dentist office! I appreciate the ease of which I was able to do this & the capabilities within the app that can save me precious time!

GPS does not work. I like the app, very useful and easy to use. Writing a review so you know that when I clicked on the driving directions button to get to a new doctor appointment, the Destination it took me to was 5 miles from where I was trying to get. The address for the doctor is correct the doctor page but the driving directions are way off when it opens the map feature on an iPhone. Please tell your app developers to fix.

Apple Wallet Support. Overall the app works as intended. It’s optimized well for mobile use and it provides me the info I need. It would be really if they would allow your ID card to be added to the Apple wallet like Humana and other health insurance providers do, though. It adds an extra level of convenience and I won’t have to worry about logging in to the app when I go to the doctor.

Helpful and I formative. I have been able to track my health statistics over the past few years using this app. It has been very helpful to track my progress with my blood pressure and my cholesterol. For someone who doesn’t have problems with certain types of statistics I can just imagine how helpful it would be for someone who does need to accurately track their health information.

Thank you Cigna!. With an unexpected medical problem and a great deal of stress and worry, I downloaded this Cigna app. What a HUGE help it has been to check every part of my insurance, from coverage amounts to claim payment dates. There’s even a ‘wallet’ where I can track the many prescriptions I’ve been given from different doctors. Now it’s all in one place and I feel like I’ve got a handle on my health care.